Here I am with out a ride because alpha doesn't care about the people that are doing without because of one of their drivers. I've been walking since December 19.an adjusted just came by today and offered 2000 dollars for the damage done to my 2000 BMW with only 122000 miles on it.it was in perfect condition. And rain water has been getting in the carpet. Causing mildew. Who can I call for help. They are trying to RIP me off. Help me as I am a disabled person whom doesn't know what to do.plus I just moved to Decatur 4 months ago. Lost my job because of not having a car and not knowing anyone
Contact Legal Services in Your city . I pray God's speed in Your matter .Praise GOD for the VICTORY .AMEN!
Alfa has not paid my husbands life insurance policy. He passed away in February 2007. I have been in contact with them since 2007. ALFA HAS NOT DONE THE RIGHT THING !!! REQUEST ALFA CONTACT ME FOR RESOLUTION. I AM STILL HERE AND WILL CONTINUE TO FIGHT FOR HIM TO COLLECT THIS INSURANCE POLICY. I have sent letters to the corporate office, emails......and will continue...ALFA DO THE RIGHT THING. ALSO YOU ARE NEVER NEVER IN GOOD HANDS WITH ALFA!!!!
Get a lawyer!
Why are local payment centers for ALFA still operating during the Coronvirus outbreak? Payments can be made online or by phone or mail. Keeping these offices open only puts the agents and office personal in danger as well as the customers who come in to pay.
I agree with your post but have the guts to display your name.
NO ALFA anymore for ME!!!! Madison, AL HORRIBLE customer service. They do not know their customers. Watch out! If you fill out documents requesting an automatic draft payment to be made on a certain day, this was not followed in MY case! 2 payments were taken out of my checking account (no notice of this was given to me) and it was taken out TWO weeks before it was authorized to be!! BEWARE. I switched to ALLSTATE!
Worst experience of my life. I had a total loss house fire and have been given the runaround at every turn. I had a judge order for the adjuster to disburse content money to me and they refused.
Scam alert the policy they added to everyone's homeowners ins "HOME WARRANTY " is worthless. Will not pay any claims. I've filed 3 that they denied
Get a lawyer enter suit for lost wages too File complaint with The Insurance Commissioner in your state
A gentleman hit me in the car in October and he was one of your client I've been dealing with your company since October no I'm in the process I'm losing my house my kids everything because y'all do not want to pay me for your client hitting me I've been trying to deal with y'all this is my last week before I lose everything say y'all think it's a game
It is sad to read all these reviews and none of them are positive. I have a relative that works at Alfa and is sent on a vacation every year, fully paid for for her and her family. But now that my daughter needs to make a claim for each incident, she made mention that her policy may be cancelled? What is up with that. Alfa can dish out the vacations but not to take care of their customers. POOR customer service!!! Oh well, I am calling the General
I used Alfa for 15 years and Neil flowers from Alabama was the best and nicest man, was always a pleasure to talk to on phone. My whole family used this insurance. When I moved to Mississippi and bought a new car I had to get a new local agent. Needless to say, She ruined it. I was a loyal customer until I had to deal with Sarah from the Wiggins office. I switched to Geico the day I got tired of her horrible snarky attitude, not sure why she is in customer service. She made it as if I were an inconvenience to call about anything. Always was rude and had an attitude anytime I called. Finally just gave my money to a different company who has no problems when I call. If there was a Neil flowers in every local office the company would be much better.
We have home insurance with ALFA in Waynesboro MS. I always pay my premium on time and never missed a payment. I have called ALFA agent Mark Gordon and asked for help on a claim that we filed on our damaged roof. We received a check made out to us and our old mortgage company. We took the check back and asked Mark to make it out to us and our current mortgage company after providing him with their information. Mark continues to refer me to the ALFA claim rep named Gary Prach. Well we had the roof repaired two months ago and still do not have the check from ALFA. Mark and Gary do not do what they say they will do - often. These two people do not seem to be the type of people that ALFA would like to represent their company. They are not trustworthy and that is not a good trait.
My mother passed away last year and am in the process of selling her home. She had homeowners and auto insurance with Alfa for over 30 years and they are cancelling the homeowners insurance on the house after a claim was filed on the house for hail damage. Her agent was Ben Franklin in Vestavia Hills, AL. The closing date on the house is set for November 30 but the homeowners insurance is due to cancel on November 5. I emailed a copy of the contract showing the closing date and have made several phone calls to him for a 30 day extension but have never received a call back or confirmation on my email. My sister who has auto insurance with him has also attempted to contact him about the situation but has never heard back from him. I have also attempted to go by the office a couple of time and have left messages with the receptionist for a return call back as he is never in the office. I would not recommend this agent at all.
NO ONE HERE KNOW'S HOW TO DO THERE JOB!!!!!
I am not satisfied with Alfa at this time. I have been drop as a client by using the insurance that I have paid for over approximately 15 or more years. I don't know why you claim Hail Damage that is cause by Mother Nature as a Fault, then an at Fault while some unknown person hit the bumper of my vehicle in Walmart Parking Lot causing damage. Please explain how these are my Fault. I understand you use LexisNexis Consumer Reporting Agency provided the information. I been told its the money it cost Alfa to repair my vehicle, so I guess this is telling me that I have to have insurance on the vehicle , but cant use it when needed. That is why I paid Alfa every year to have my vehicle coverage. I can understand when things are my fault, but not when its Mother Nature( Hail Storm ) or when you are inside a store and someone hit you and leave. Can you answer this. My Policy Number: (hidden)1! All I know it is going to cost an arm and a leg each month to replace my Insurance. If this is the way Alfa works I will find another insurance agency for my Home and never recommend anyone to this company.
You are horrible !!! Employee training must be pathetic and your turnover rate must be honorific. Can't get a straight answer from Rep get a different answer every time. With an aw shucks mentality.
AMEN HOW ARE THEY STILL IN BUSINESS AND IM A LIENHOLDER EMPLOYEE AND THEY ARE THE WORST