Allstate insurance and agent: worst customer service ever experienced from any business in my 76 years; rude, careless, disrespectful and lazy.
From initial report of accident there has terrible communication, uncertainty, zero answers and zero supervisor's available to answer any question!
Claim's rep tells Customer "Allstate don't care about your Concerns"! Great Company where the Moro is "The Good Hands People"???? Debatable!!
My home suffered a fire in January 3, 2018. I hired a public adjuster to handle the paperwork for me. The adjuster suggested I hire a company named A&V Construction Company. Initially things seemed to go well. But then the products such as sink fixtures, type of floors I asked for and many other items was not being heard. I complained to the adjuster who often had me call the contractors or he'd call a three way so I could voice my complaints. However, he never stayed on line to hear the outcome of the conversation. I was told and inspection had been done on I was not told the inspection had been done August 2, 2018 and my case was closed on the 8th of August. Many repairs were not completed even though Allstate paid them. I was supposed to have a final walk through which did not take place. I was told by Allstate the inspection they did was 100% approved. No GFI electrical devices were placed anywhere within my home which is supposed the prevent electric surges, shocks, and possible electrocution. I hired an independent inspector who found many problems throughout my home. Also many of the electrical outlets has not been grounded. There is also a water leak in my basement ceiling in the bathroom due to faulty plumbing repair from my kitchen either from the bathroom or dishwasher. There were items such as an outside awning which was never placed but A&V was paid. I want a full investigation into this matter because they were paid for work not done as per their repair and replacement list.
Allstate or any company will give you a estimate of what they can see is wrong and then the contractor will ask for a supplement. When the supplement is giving and paid. The insurance company can not pick or choose who you used. This is why I tell my clients to check with the contractor hired and ask for a certificate of insurance and add yourself to the policy as a additional insured so that you can make a claim on the insurance they carry if something goes wrong. You can still make a claim on them if they carry insurance. The problem is not if Allstate paid or any insurance company it is who you picked to fix it. The independent adjuster should have assisted you with this problem. They should have told you now and what is needed. Allstate has done what they need now the contractor did not do correct that is between you and the contractor / independent adjuster. Sorry , hope this helps. I am a agent in San Antonio and was just reading the reviews.
As I am driving my car decides to shut off completely so I call my husband for help. He tried everything he could but my car is still not turning on so we decide to call our insurance Allstate. We were not in good hands when I asked for a tow truck he made it seem like he had someone already available when he didn't. I waited in the middle of the night in hope of getting help ASAP. I waited 30min and no call. I called back and asked as they told me that he couldn't get anyone around my area. But why not contact me sooner?! So many things they could have done. Allstate youbgave failed me.
All I can say is this company is straight trash they have 3rd party adjusters who are rude and don't know what they doing how can you cut a check start fixing the bike orders 95 percent of the parts and then send the 2nd supplement in to the adjuster which was not much at all let me add we are over a month into this and my bike is almost completely put back together how about they trying to total my bike now are serious nobody can give me any answer I haft to wait on them to contact me trust me after this I am gone I have 5 cars with them and 2 bikes all my business is about to be gone
Worst customer service EVER! I contacted Allstate's executive offices for their assistance, to no avail - resulting in my having to file formal complaints with the state insurance commission and, the FTC. I have been a customer of Allstate for many, many years. No accidents. No tickets. I don't appreciate being mistreated, I assure you, I will follow through with ALL administrative remedies.
Good for you. This is what people need to do if they want someone to hear their complaint. Blasting off on this site, all though public, doesn't do much good. People need to contact the Department of Insurance in their state if they have a legitimate issue.
I had been with Allstate for 29 plus years but cancelled today.
The price increased over $100 and I have had no accidents or traffic tickets.
Actually I may have paid the amount if the office staff had treated me with an ounce of respect. I can't believe their customer service is non existent and the office member "K" is still working in this industry. Everyone has a bad day but this woman has had a bad year.
I was so happy so save $100 on my car and $100 on homeowners policy but happier to be able to see "K" in my rear view window. Bye Bye
I've been with Allstate 37 years and their advertisement of not raising your premium if you don't have an accident is so false. I was told that doesn't apply to MD so why don't they say that in the add. My new car insurance is $500.00 more a year than my 2003 but I have the same coverage. Undecided what to do but I agree with your comments.Everything I've ever owned has been through Allstate, cars, boats, mobile homes, but now only home owners and car insurance. Don't know whether to change agents or insurance company.
Are you getting responses just curious if this is adding value ?
File a complaint with the Illinois Department of Insurance. It will go against their rating.
I do Not have Allstate insurance and Never Will. I was involved in A Wreck and Person at fault has Allstate insurance. Wreck happened 8-3-2017 Over A Year Ago and Still is Not Settled. Allstate Adjusters has been So RUDE to Myself and My Mom who was the driver, my step dad was also in the car and he passed away 12-23-2017 and the Wreck happen 8-3-2017 and Allstate Refused to pay his Medical Bills from the Wreck because he is deceased!! Which blows our mind that they declined to Pay the Medical Bills that Accured from the Wreck on 8-3-2017 because he is Now Deceased! Leaving my 76 Year Old Mom who is on A fixed income left to pay these bills that ALLSTATE IS CLEARLY RESPONSIBLE FOR! Allstate stated that they are Not Required to pay them!! UNBELIEVABLE! My Mom has Travelers insurance and they Said if the tables were turned they'd of definitely paid for them!! So that tells You what kind of insurance company ALLSTATE IS!! Travelers (My Moms insurance) has Agreed to Pay Some of his Medical Bills even tho Allstate is Responsible for them! But with doing So My Moms Auto insurance with Travlers has went up since they had to pay for some of his Medical Bills, which is Ludicrous Because ALLSTATE SHOULD of DEFINITELY PAID HIS MEDICAL BILLS ACCURED FROM the WRECK! ALSO MY DENTURES WERE BROKE IN THE WRECK & ALLSTATES REFUSING TO PAY TO REPLACE THEM BECAUSE I DID NOT HAVE SWELLING OR BLEEDING NOTED dentures were broke and Allstates Refusing to Pay $2,700 to Replace them because I didn't have Swelling or Bleeding noted at time of the Wreck. I tried to Explain to them when You Break Your Natural Teeth its Totally different than When Your Dentures Break! You Do Not Have Swelling & Bleeding & if just A part of your dentures breaks off You Can't Replace A "Tooth" You have to Replace the Whole Dentures! And my Grandbabies birthday presents were also in the car & when I mentioned it to the Allstate adjuster she act like I was crazy to even ask & said they would not pay us for those which Again is Crazy because the Gifts were never recovered! And now that I filed A Complaint they told me if I could bring them the receipts from Over A Year ago they would reimburse us for gifts! Which of course I didn't save receipts for something I no longer have and was told couldn't be reimbursed for!!
File a complaint with the Illinois Department of Insurance.
I goes against them.
I'm pretty upset with Allstate Homeowners Ins. They lied to me about my policy. They promised me if I renewed my homeowners policy my rate would go down. That didn't happen, it went up significantly. Now they are claiming it's because building materials have gone up and in the event they have to rebuild my home - it would cost more. The value to rebuild my home with my current premium is already way over construction market value in the first place. This sounds extremely very shady to me, especially because I've had to peruse my premium contract in the past finding several errors that they first challenged me on, then later corrected with no apology. The agency I'm referring to is the Lowery Group located 433 W 95th St, Chicago, IL 60628
Luis Hernandez in Conroe Tx is giving out false information about being able to change your deductible amount for a Hurricane after a named storm is in the Gulf. He told me you can call in and change your deductible to a lower amount up to a day or two before a hurricane is supposed to hit and just pay a small difference in traditional
Charges. I didn't believe him so contacted another agent with Allstate as well as other companies and was told that isn't true. It would be a huge difference of almost $10,000 in the amount of the deductible. When he called me back I told him what he said wasn't true. He got rude and hung up on me. I am trying to file a complaint with Allstate so they can do something about this idiot representing them.
Horrible experiences with this company! This is the second bad experience and will be leaving. My agent is rude and lazy. Refuses to do his job correctly if at all. Already had him reported to corporate once and will be filing another complaint. I never should have left statefarm.
I retired from at&t in 2008. I called about getting a senior citizen discount and any other discount that I could get since I knew I would now be on a fixed income. At that time my insurance was around $1,100 and 10 years later it's $2,300. I have multiple policies, a monitored burglar alarm, a senior citizen discount, near a fire hydrant and my policy continue to rise every year, and an agent who just spouts platitudes never gives me a reasonable answer. When I told him my policy just went from 1900 to 2300, he told me he didn't know it went up and then gave me platitudes about some go up and some don't. They also never told me that my monitoring certificate expires every year and I need to get my Burglar Alarm Company to send them a certificate every year so they charge me for not having a monitored burglar alarm until I call in because they didn't tell me. I'm charged with something they say I don't have that I do have and I never get reciprocated for it. That is something that should be in the policy when you send an alert that it's time to renew your policy, also, say please clients send in your burglar certificate, that should be common sense if the company is aware that it now expires every year. The client doesn't know that but you charge them like they do. I am a grandfathered client and I am so disappointed in Allstate I cannot express how disappointed I am.
worst company ever!
bought an insurance policy. 2 weeks letter, they told me they couldn't find my address and canceled my policy. (nobody ever had this problem in 5 years.) this is the incompetent inspector of theirs.
call the agent (Liz Mendoza), no answer, left messages, no answer. 5 days later emailed and told me they will reinstate.
called customer service. hang me up 4 times, costing me 3 hours! and told me someone will be in touch.
next day got email from customer service (named Kristy), told me i can call them 9:30-6pm exactly when i wont be available. again, no answer to email or left messages.
they cost me 5 hours and left me without insurance. this is the WORST company i have ever dealt with, not just in the insurance industry.
AllState is a GARBAGE company. leave it in the dump, dont touch it!
and i filed a complaint at the georgia insurance commission. i will probably file a complaint at the attorney general later.
This is the worst company you can deal with for auto insurance! Claims and their customer service in general is horrible! You dont get your questions answered and you find yourself repeating everything over and over again and it never gets solved. Placed on hold for 30+minutes and hungup on on more than one occasion and nothing is solved yet! Do not do business with allstate!!!! All is good until u need the help then they treat you like shit!
My son died in a motor cycle wreck in May of 2015 not even 2 weeks later all state sends me a check for wrongful death i didn't ask for this check. I didn't touch the check until i ran into some Finacial trouble and the attorney I saw to file bankruptcy said if I filed they would take the check for me to let him try and get me power or my sons estate which he did now 2 years later I am being sued by all state for the check they sent me I didn't ask for, after they approved the check which sat in my account for the waiting period to make things worse everything I used the money for was lost in the flood in 2016..
Don't bother with their accident insurance!!! I was employed at Caresync in Wauchula for almost 3 months. While working there I fell down my stairs due to one of my dogs tripping me. I had the Allstate Accident insurance policy through caresync. I was taken to Florida Hospital Sebring by EMS. I've been fighting with Allstate every since. But the say my policy premiums haven't been kept up! When I initially contacted them, they said the policy was in effect so it wouldn't be a problem. I choose not to keep the policy because #1 I never got the letter they said would be sent to let me know how much it would be on my own, #2 I already was getting such a hassle from them, why would I keep the policy!!! I have claim number and policy #. The policy should have been in effect from May 1st to the day caresync closed! Accident was in May 23, 2018! Can anyone help! I can NOT afford to pay these bills! I had health insurance through my husbands work and this policy was suppose to help with what that didn't pay!!! I have all the paperwork!!!
Good evening. My name is Brandy Guidry and I reported a Property Claim (Renters) on August 1, 2018. I have gone back and forth with one of the claims investigators about completing my claim. He originally asked me to verify my whereabouts, he stated that he called the Hotel and information was given to him by a worker. I don't know what exactly was said to him because I was not on that phone call with him, that phone call he placed to the hotel was placed without my knowledge. Upon making several attempts to contact him and his Supervisor for 2 days we received a call back from the supervisor Tuesday August 21 and it was explained to him that he wanted me to verify our whereabouts and I asked his supervisor would calling on a conference call to the Hotel be sufficient to prove my whereabouts, He stated yes that would be suffice. Upon talking to the investigator on August 22 stating that there was a call to his supervisor and he stated that calling on a conference call to thr Hotel would be sufficient to prove my whereabouts he also agreed that that would be sufficient . The call was placed on August 24 on a recorded conference call with him on the line and on the recorded phone call the Supervisor of the Hotel in Los Angeles verified my whereabouts at the time which then verified my whereabouts. I am baffled at the fact that I have been calling him and his Supervisor since Wednesday evening August 29 and have not gotten a call back. As of today September 4, 2018 my claim has not yet been approved when the Supervisor as well as himself stated that the conference call would be suffice if the hotel verified my stay which they did. After my whereabouts were verified he moved on now to something else. He asked about the flight and I am baffled to the fact of him the investigator asking how I got to the Hotel in LA which has no bearings on my claim on how I got there as long as my whereabouts were verified which the Hotel has already verified to him my whereabouts. I asked that my claim be approved based on the information provided by the hotel supervisor verifying my whereabouts. I am not getting any returned phone calls from either of them and I have called for the past 2 days and so has my agent whom I informed about this situation and said that I would be cancelling my insurance due to me feeling targeted against and treated very harsh and the unprofessionalism that I am experiencing with Allstate, My Agent stated that he would try and call the person and his supervisor to try and rectify the matter before I cancel. I still don't have a approved claim. Still waiting.
Customer 34 years. Dent in door and quarter panel, and Allstate places the lowest possible value they could and said it was totaled, so they did not have to put out the higher cost to fix it. They placed 45% of the NADA Guide (Industry Standard) on my truck! My truck is not rusted out, in excellent condition and everything works. On top of that, The claims people Jose Ayala and Maria Valadez used bullying tactics on me and did not tell me the whole truth. I had to contact the Texas Department of Insurance to get the whole story and truth. I am digging in for the long fight. Paying out of pocket, filed complaints and then Small Claims courts. If you buy Allstate, you better think again. I am giving them 1 star, because the dealer is sympathetic, and said she has never seen Allstate treat anyone like me, in over 30 years.