Beginning of January 2017 a 16 year old female hit the back left side quarter panel of my car. Damage to back light, bumper and quarter panel, able to drive the car home (19 miles). All state appraiser came to appraise the car. He started by looking at the damage, then the engine, gaged 4 tires and looked at the radio. Go figure! The damage is at the back of the car. I had to remind him to look in the trunk. By observing all of this I figured his intention was to TOTAL the car. What does the engine, tires and radio have to do with the damages to the body of the car. Two days later, I was right! Adjuster called staying just as I thought. I will be switching my Auto and home insurance on Monday.
I have been with All state for 30 years, 25 years accident free, paid over $40K in premiums. ALL STATE does not live up to their motto anymore. Insurance Agents are looking out for themselves. Every dog will have their day. I'm patient.
I have disability ins with Allstate and now I need to use it , it has been two months since I submitted my claim and I have been getting the royal run around as to when I might get some money , Allstate has more excuses for delaying your funds than there are stars in the sky !!!! Allstate " SUCKS " !!!
I agree I think I'm going to switch my house and car insurance as soon as this claim pays out!!
MY MOMS CAR CAUGHT ON FIRE THEY PAID HER 400$ AFTER 34 YEARS OF SERVICE...THEY TREATED HER LIKE TRASH&SHE HAD NO ACCIDENTS..
Answer good morning Sarge body names Eric a Salinas I've had insurance with Allstate for five months when I came to sign up this young man who promised me told me that I had an accident in Florida and they will take care of it see what's going on first been once a month I'll call nothing and then he told me I can get you when is insurance and your insurance will be cheaper i'm a veteran spent 14/2 years of comments on and then he tells me I need a letter from your supervisor saying you can recover now I need to hold my general if you can't be true for serving and I just Astor simple simple task but I can't get it I called him and he was trying to make up all kinds of juice also tell me a simple miss Allstate for maybe one or two months if I can find I want to if so we can talk explain what's going on at something in writing if somethings are out so much I pay on time and everything but no information I can sign up to take care you where I'm gonna get this off your record nothing just my telephone number is 210 649590
I have attempted to contact Danielle Lammon at the Four Corners Agency "serving Durango Colorado" but never get a response. I am driving home a 2017 Prius, trading in my old car and they don't seem to care about insuring it.
I filled out a survey a few weeks ago expressing my concern that they never contact their customers, and sure enough when I actually need them, no contact at all. This is the most expensive insurance and worst customer service I have ever experienced. I've had no accidents, no tickets so there is no explanation for the complete disregard of customer service.
Had my home owners canceled by Allstate since the local agents office Ron less cancelled my homeowners since they said that I sold my house. My house was never sold. The only reason that I found out they cancelled my policy is because I called to inquire why my auto insurance renewal was so high. They never even notified me that they cancelled my policy
I spoke to my agent, Michelle Allen, in Nacogdoches, Texas about my boat policy on 03-14-17 and advised her that I would no longer need insurance since I paid off my boat in full. On 04-11-17, I checked my bank account in Corpus Christi, Texas that I have set-up for my son in college, to find that she had withdrawn $270.83 from his checking account. I keep a minimal amount in this account to keep him on a budget. and had a charge for overdraft on his account. Here it is 04-19-17 and I am still waiting on my re-imbursement.
They SUCK! Full coverage insurance means nothing. And if you have a child driving make sure all the time they are listed as a driver otherwise they won't cover your damage regardless if your fault or not! They are liars and thiefs don't trust a word they tell you!!! Can't wait to be rid of them!!
Oh I can't believe there are sooo many customers who wish they had never laid eyes on Allstate. I thought I was all alone. I have never had a claim in twenty years yet they treated me as if I didn't exist. I just found out that my agent had retired two years ago and the new person never had the curtesy to introduce himself and ask how could he be of help??? No service and no contact information to get things done.
For years I had prepaid the premium for a year but then I had decided to dump them right after I had sent yet another annual check. It is impossible to get my money back now - but at least I am now insured by another company for less $$ with a broader coverage by professional, courteous and knowledgeable people. What a relief! But the money is still not forth coming. Shame on Allstate! No stars earned!
Hi my name is Cathy Heller. I have been insured with Allstate for approximately 20 years in this time I have never had a real major accident. On July 3rd 2015 my house burnt down it was a total loss and I was so devastated I had lost my husband a year to the day of my fire this wonderful man showed up at my house after talking to a few people he came up to me and put his arms around me and told me that we will get through this I asked him who he was and he told me he was my jester Jeff Albright. He was already preparing to give me some money so that I could survive until I could find me a place to live this was immediate he made sure within a couple days that I had enough money to get me through to buy me clothes for me my grandbabies and my daughter and not go into all the details but I had a little problem to in begin with a company that was supposed to take my personal belongings and secure them all the way through this process Jeff was there giving me support and trying to make things better for me. There came a Time where I just needed a brother to help me out and give me some advice at this time I talked to Jeff I asked him to pretend I was his sister and the advice that he would give to her and everything worked out just fine now it's a year later and I'm almost in my home and again Jeff calls me to make sure that everything is going okay and what he could do to help me. Before this all started I had been looking at my insurance and wondering why I have been paying so much for my insurance at that time I was looking at reducing my insurance or even looking to see if I could find something cheaper but now I would not leave Allstate because of one man Jeff Albright out of Olympia Washington.
IM 65 NO ACCIDENTS , NO DUI , NO CLAIMS IN 30 YEARS . I DRIVE LESS THAN 100 MILES IN AN AVERAGE WEEK ! I LIVE IN A GATED CRIME FREE COMMUNITY IN A SMALL FLORIDA CITY ! MY RATES FROM ALSTATE EXCEED IN $$ WHAT I PUT IN GAS IN THE CAR ! THIS YEAR THEY RATES WENT UP 12.3% IN THE LAST 6 MONTHS !
I SWITCHED TO AN AUTO INSURANCE BROKER WHO SHOPS RATES ANNUALLY FOR THEIR GROUP OF INSURED ! WISH I WOULD HAVE DONE THIS 30 YEARS AGO !
My monthly rate just went up also all they can tell me is the state taxes have went up. I have no accidents and it has just went from $100 a month to $213 a month. May I ask what insurance company you switched over to?
I agree with most of the other comments. I get nauseous every time I hear the you are in good hands ads. The corporate outgoing recordings talk about protecting you from Mayhem. Allstate has caused major mayhem in my life in trying to resolve a claim. I have had either or both car, homeowners, and renters insurance with allstate for over 30 years. My apartment was robbed. I filed a renters insurance claim. There are two claims
"Investigators" involved who have watched too many cop shows and behave like NYPD detectives. Wannabe.
They accused my sister and friend who discovered the break- in, of commiting the robbery. The investigator told me "sometimes if I accuse them they confess."
They have put me through endless hoops, hurdles and recorded imterviews. They asked for my divorce decree, medical records, and a list of visitors from when I was in the hospital. Ludicrous. The latest email said they wanted to Review My Policy. It is a policy that millions of customers have. They should have it memorized by now. I have been treated like a liar and a criminal. Shown little respect. I am a doctor and they continue to call me Ms.
It has been seven months and still no end in sight.
Ask to record ALL conversations you have with them. They lie. Corporate office lies as well. Deal in writing as much as possible.
Get rid of their policy asap. Demand respect, at least for your own sense of well being even if you don't get it. I am a psychologist and a university professor at a major univ. I am treated like a thief, rather than a high integrity person.
Allstate is a horrific company. I feel more violated by them than by the robbery.
RATING BELOW IS TERRIBLE
DR. Kim Barrett. Seattle, WA
Watch out for this company. I would get quotes over the phone, agree with them, then they send paperwork to sign and the price would be 200 or more higher. Hours wasted on phone. Agent spoke a lot of bull and made stuff up just to sell me a policy. Hours wasted trying to get the first quote as the policy cost, THEN the agent asked for 5 years of roof of past motorcycle insurance. He didnt ask for it up front. I have never been asked for it, he is lazy and wanted me to do this job for him. It was a pain in the butt for me to find it. Then I was still over charged, they charged me in full for a policy I wanted to make monthly payments for. That was crap. I was not happy with that. It caused me a last payment on another bill because they took the whole year payment at once. Plus they took 206.00 for then they should of. Then told me it would take 3 to 4 months for refund. I had more issues with this agent, Named Daniel. They messed up my car insurance policy also. We settled for a price and coverage and then they sent us a policy for hundreds more and really high coverage amounts. We could not afford these high coverage amounts, that was all talked about up front. We took the policy we could afford right now, because of lack of work. Yet, this agent must of wanted a bigger commission, because they policy and price agreed upon was NOT the policy that was mailed to us a week later. PLUS they TOOK the full payment for that policy also at this AGENTS higher cost policy. I thought this would be a good company to have. No NO it is not. I am still wanting for my refund. I had enough. I canceled Allstate.
IF YOU WANT TO SEE HOW MUCH ALLSTATE CARES ?
TRY TO GET THROUGH ON THEIR ** CORPORATE HEADQUARTERS ** ?
GIVE IT A SHOT ! 847) 402-5000 + GOOD LUCK
If you have them ,get rid as soon as possible , they Never return your call , corp , never does as well . When you do get to talk , they LIE. Make sure you record the conversation ,and let them know !!!!! I was SICK to fin out they only have a 1/2 rating !!!!!!
Very disappointed..... With all be money they put into the commercials you would think they would treat their customers better ever since signing up with Allstate insurance company I've received nothing but problems headaches given the run around and extra charges that were never mentioned add to my bill without your knowledge you cannot speak to anyone in your local office or at corporate headquarters to get any issues resolved liking for new company ASAP
My car was hit by a guy who is insured with Allstate on 5/7/17 and I just some answers today! The adjuster told me the trooper was wrong for putting his client at fault and thinks I should pay have of damages that someone else caused! Every one please pass this on so good people don't get did wrong by allstate.
I have the same issue my 2016 vehicle was parked and hit they refused to change the bumper and stuck me with the rental charges. If anyone is interested in a lawsuit let me know, we as consumers have rights!
When I first went with Allstate no one said every 6 myths without tickets or accident tht my insurance would go up then I was told give them 6 more mths n I could get a discount NOT my insurance went up again . I canceled my insurance they went n and debtmy bank account then told me we will send ur money back n 7 to 10 business days . My thing is my account should have never been toutouched
ripped off by mbpi a part of allstate's rip off insurance family do not by their extended protection for your vars or trucks they don't care who sells their insurance for they will never pay for anything attorney said warranty is worthless.
Allstate is the most inconsiderate and totally fraudulent corporation I have EVER dealt with. My agent, if you can call her that, lied regarding communications to me, -and then the Corporate Offices backed her up. Cancelled my policy without ANY notice, had horrible customer service, were generally incompetent , ineffective, and sloppy. Will NEVER use them again and would not recommend them to anyone!!! A bunch of liars and frauds!
Funny, I just used the same word "Incompetent" to my EX Allstate Insurance Agent and his representatives, today. Lied to, no return phone calls;
"good hands" are in my pocket book taking money due to Incompetent people! In my line of work, the customer is always right, we find 'root causes' of the problem then issue 'corrective actions' to fix them... Not Allstate - take the money and run. Well, the BBB just got a complaint today.....
Had them for years until they kept raising my rates. Finally went to Geico and paid $ 200.00 less for a 6 month policy with the same coverage. Stay away from these thieves.