This has to be the worst insurance company I have ever dealt with!!! The customer service SUCK!! Leslie an Lori have to be the worst representatives I have ever spoken to! They changed my due dates n some who they said it's my fault! They refuse to put a supervisor on the phone and that LORI refuse to listen!! They put the blame everywhere but where it needs to be ON THEM!! Save yourself the trouble an d don't do busy with ALLSTATE !!! In good hands my ass!!
I TOTALLY AGREE!! :/
King agency Jenmintown Pa
Poor agent service by manager assistant
ALL STATE AUTO INSURACE> Will not let you cancel It was also canceled by my agent three days before the renewal date. They have refused to cancel. the policy There agency in South Florida received a faxed cancelation notice from my agent and my self. Never use this company. I will be canceling my Home insurance also.I have a bill for 99.00 for a service that were not provided. . Is there any agency that you can file a complaint too.
Your state insurance commission
Absolutely horrible company !!!!! Would not send a dog to them.
It's a fraud, my
Dad held a policy there since 1997. Home was totally demolished. He went away for thirty days, Allstate told him his claim was denied because he abanded his home plain stupid. They want a reason not to pay this claim. The would not put him in a place to stay. He is currently staying with me, which I don't have the room, but what am I going to do its my dad. He is 71 years old, memory lost, lost my mom 2009 after being married 45 years. He have what u call a deluxe package where is in that package if your home is not suitable to live in they will place you up somewhere. Allstate wouldn't even do that. Barbara B. Came out to the house made us seem like she was on our side lied over and over, told us to start fixing up the house we would be reimbursed which we didn't have. When we contacted the news she said she was going to resubmit the claim and never called us back. When we finally got in touch with her she turned the claim to someone elese. Totally disrespectful in a way you wouldn't believe. We haven't heard back from anybody this have been since October 5th.
Ran out of gas right off the freeway and called roadside assistance and waited 2 hours in the cold. They claimed they had taken down the wrong address when I clearly and correctly had stated my exact location and address twice.
I am forwarding this explanation of benefits to your research team in a effort to get you to review the way it was paid. It was paid as out patient surgery. I was admitted to the hospital for this surgery on 2/25/2015 and you paid the admission correctly and the additional days I was confined to the St. Mary's Hospital. I have attempted to get the examiner to look and the supervisor that I spoke with said that they escalated the claim. The problem I have with the entire process is that instead of the claim going directly to the chief examiner to review it went back into the pile. It should have gone straight to the top of the heap and not back into Queue for the examiner.
I had already waited once behind the excessive number of claims that your company has said they have received. Now I must wait behind the list again.
I have been in customer service for over 25 years but have never seen a company that has less respect for their customers than what has been exhibited by your failure to first process the claim correctly the first time and then by having no apparent process to speed up the process once a mistake has been made.
If you continue to treat your clients in the manner that you have treated my claim, you will go by the wayside as your parent company is now going.
I will be forwarding this email to your CEO in an effort to bring to light the problems with the antiquated way you process your claims. In this high paced connected world their should never be a delay of this magnitude.
I sent a complaint email to your Northern California regional HQ. Your response was prompt and professional, but the only problem is, you escalated the complaint to the exact same office and person I was complaining about. A prompt and professional response is no good, when it doesn't mean anything. FYI: The email from Julie was very nice, but doesn't help my complaint.: Dear Mr. Ellis: Thank you for your request via Allstate.com. Your concerns are important to us and I appreciate the opportunity to address them. I received and forwarded your concern to our Claims Department. Our Claims partner will contact you and make sure your concerns are addressed. I will monitor your concern until I have confirmed you have been contacted. I sincerely apologize for any inconvenience you may have experienced. Please feel free to reply to this e-mail or contact me via telephone with any questions or concerns. I can be reached between the hours of 9:30 am and 6:00 pm Eastern Standard Time. Julie Customer Resolution Specialist Associate III Allstate's Customer Escalation Team Allstate Brand Operations-Customer Service Allstate Insurance Company Phone 1-(hidden) Ext. 1120565 Fax 1-(hidden) (hidden) Please advise. Thanks Leroy Ellis/UA Security Supervisor Claim#(hidden) (hidden)
Beginning of January 2017 a 16 year old female hit the back left side quarter panel of my car. Damage to back light, bumper and quarter panel, able to drive the car home (19 miles). All state appraiser came to appraise the car. He started by looking at the damage, then the engine, gaged 4 tires and looked at the radio. Go figure! The damage is at the back of the car. I had to remind him to look in the trunk. By observing all of this I figured his intention was to TOTAL the car. What does the engine, tires and radio have to do with the damages to the body of the car. Two days later, I was right! Adjuster called staying just as I thought. I will be switching my Auto and home insurance on Monday.
I have been with All state for 30 years, 25 years accident free, paid over $40K in premiums. ALL STATE does not live up to their motto anymore. Insurance Agents are looking out for themselves. Every dog will have their day. I'm patient.
Allstate is a joke my son has a settlement threw them I called to find out when his check was mailed they laughed on the phone the played phone tag I ask for a supervisor the csr (shane) said she was the supervisor and hung NEVER DO BUSINESS WITH THIS COMPANY!
Allstate is a crooked iInsurance, they withdraw $153 without my authorization or knowledge of any changes of my policy. I never got a bussiness type letter to inform me about any issues with my policy nor did they call me and ask me to come by the office. STAY AWAY FROM THIS INSURANCE !!
Cancelled out insurance on January 12 only to get a policy change notice on January 19. We didn't change anything we cancelled it! The head office doesn't revognize our brokers number on their after hours line. I'm not paying for something we don't need! Worst customer service!
Suzanne Malloy's office in Stamford Ct. is the worst agent's office in the ENTIRE PLANET. they will misquote you, do not return calls in a timely manner, they will accept your payment due to their billing errors, and will not return a full refund due to their billing and misquoted paperwork. Being a loyal customer to this company since the 90's but due to this fiasco FUCKED UP situation that was caused by the REP Christopher (customer service) & the Asinine reps in the Stamford Office. I will NEVER DEAL WITH ALLSTATE AS LONG AS I LIVE - I WILL NEVER REFER THE COMPANY AND HAD MY DAUGHTER REMOVED FROM THEIR POLICY AS WELL AS THE ENTIRE INSURANCE ON OUR HOUSE AND MULTIPLE CARS. I have filed a complaint with AllState Complaint Department & now I'm filing a complaint with the STATE OF CT INSURANCE DEPT located in Hartford CT, The Better Business Bureau and CT DMV.
We are customers that deserved to be treated the correct way without misrepresentation and false hope. AllState would not exist if WE THE PEOPLE did not give them the business. Due to their huge deeply faulted mishap, they have lost 20 people in my family since this all began on Dec 29th and have switched to State Farm.
I AM WRITING THIS TO LET OTHERS KNOW WHAT ALLSTATE CHANGE.. I OPEN AN ACCOUNT ON DECEMBER 22 ON THE 28 I REQUEST A ROADSIDE ASSIST WHAT I GET .. MY INSURANCE INFO IS NOT IN OUR SISTEM WE KNOW YOU HAVE AN CCNT BUT WE CANT PROVIDE ROADSIDE RIGHT NOW AND IF YOU WANT THE TOWING TRUCK ANYWAYS IS$$ 95 DOLLARS ... WTF WHAT KIND OF INSURANCE ARE YOU? HOW CONE . YOU CASH YOUR MONEY ON MY BANK ACCT THE SAME DAY I OPEN THE POLICY AND 5 DAYS LATER I GOT THIS DANM SCAM PEOPLE BE CAREFULL WITH YOUR MONEY THIS COMPANYS TELL ALL YOU GET BUT THIS TIME I CATCH EM IN THE LIE 78 HRS TO PROCES YOUR POLICY WHAT YEAR IS THIS 1976? OR 2017 DONT THE COMPUTERS DO THINGS FAST.. OR ALL STATE IS CHEAP AND USE REG MAIL TO SEND YOUR INFO TO THE CENTRAL OFFICES NOW I BUY A NEW CAR AND SUPOSS I ALLREADY MAKE THOSE CHANGES I JUST CALL TODAY AND THIS CUSTOMER SERVICE SAY I STILL HAVE THE OTHER CAR THAT IBOPEN MY ACCT WTF. WHAT IN THE HELL IS THIS PEOPLE AND COMPANY DOING..
I cancelled my home and auto policies back on 12/12/16 in writing, which my agent acknowledged receipt of and apparently never cancelled my auto coverage which then renewed on 1/5/17. I just found out today that it's still in force and his rep is now telling me that I have to pay a FULL month in order to cancel even though I'm covered through another company, and that I also have to refund an Allstate Rewards check that I received as well while I was with the company, or I will be sent to collections. I am a former 25 plus year customer. Key word is FORMER.
I now need to pay you to cancel what should've already BEEN cancelled, and then pay you back rewards that I EARNED while being a customer.
These are just a few of the shenanigans that I've dealt with today. Trust me, I won't even go into the roofing fiasco last year when I needed a roof replaced and was told they'd replace 12 shingles.
Good job Allstate...
This company is a joke. Cancelled my home insurance with them in December and they didn't notify my mortgage company until January 11th which was after my mortgage company paid them my home insurance through my escrow account. Now trying to get back almost $2,000.00. It is almost impossible to get a response back from their home office. I would recommend any other company for your car and home insurance. Poorly run company and customer service.
Allstate is a joke when it comes to paying for vehicle changes caused by their drivers. I had an accident 2 months ago and am still in dispute with adjuster over repairs to my car caused by their insured driver. Everyone passes the blame on someone else and no one resolves anything. Never will I use them for anything!
I made it very clear, paying for auto ins. that my name was not to be used for any other purpose, & 5 minutes later, they're sending junk mail, trying to hawk another kind of insurance. Shame on you, Allstate.
Where is the LOYALTY ALLSTATE...isnt that your stand?? That we're in good hands?? I was insured with this company for 10plus years and a wrong on there end due to non change off address or non notification to the right person you CANCEL the policy....I want answers!!! Never will I call the STONE MOUNTAIN,GA location of MR Gary Davis because their reps are rude and nasty. Lets not forget that they do more than just take your info they use it for their personal pleasure. I will never recommend ALLSTATE to anyone...Thats my stand because I'm "NOT IN GOOD HANDS"......
Have renters and car ins with allstate. Bought a motorcycle and put ins on it, a week later we canceled because found ins cheaper. Paid $69 for first month but now they won't give a refund due to it being canceled in first week. Never heard of this ever in all the years of dealing with insurance. Looking to drop all our policies. They are not a good honest company even though they have been around for years. Shameful
I am waiting for my refund. I was insured in TN, moved to WI and opened a new policy with a different agency. I was 2/3rds of the way through the month when I emailed my agent and cancelled both auto and renters. 1/3 of the payments is $53.94, I would like you to mail that check to: Krystyn Knights, 1028 Borner Street North, apt 119, Prescott, WI 54021 asap.
Two years and i still haven't received a payment
We had a flood claim. two adjusters, one supervisor and two months later still no resolution.
All our neighbors have had their claims taken care of and have started work on their homes.
NOT IS GOOD HANDS WITH ALLSTATE.
All involved have been just outright rude.