We have never had Allstate before and just got it one month ago. We paid the year in full. We were not notified of an inspection, but someone took pictures of a damaged roof. They contacted us and said we needed to replace the entire roof or get dropped. The pictures were not from our house, not the right shingle or color. They then had us start sending documentation. We had the receipt for the new roof from October 18 and a home inspection report that said the roof was in good shape. Then they said the receipt was for only 1/2 of the roof so we needed to replace it. We are still battling. The receipt was for 26,000 for a one story house. No roof would cost 52k to replace. Now they say we have to get a roof inspector to write a report. This is beyond ridiculous. They never have offered to come out to the house and meet with us, but instead are placing the entire burden on us. This is either outright fraud, or incompetence, or poor customer service. We are beyond disappointed.
This is a warning to all looking at Allstate as your Insurance Company. Don't do it! At the first of 2019 I went to one of the local insurance agents to get auto and home Insurance. Both payed separately. I met with this little girl and did it. So far so good. She neglected to tell me that there would be an Inspection and you get no phone call, no appointment. Now I find out nothing for 2 months. All at the same time they taking out their payments.
There were a few minor matters on roof. OK, but the big culprit is the back porch roof which they could not tell what it was. There is no real inspection, just pictures.
Long story short, $3000 later within about a month of a cancellation notice of home owner Insurance. My original roof, it was covered with roll out shingle material.
Insurance has just been reinstated on House.
Problem with all this, the Inspection should be done before you pay $1 dollar. For I had insurance on house and would not have had to go through this stress. Stay Away!
Here is the contact information for Allstate CRS. She's a horrible beast:
Customer Resolution Specialist
Allstate Brand Operations - Customer Service
Allstate Solution Acceleration Process (ASAP)
PO BOX 13084
Roanoke, VA 24031
1(hidden) ext. 1120633
I called Gina, CRS318 Customer Resolution Specialist Allstate Brand Operations - Customer Service Allstate Solution Acceleration Process (ASAP) PO BOX 13084 Roanoke, VA 24031 1(hidden) ext. 1120633 Fax: (hidden) (hidden) Turns out that Gina is a miserable cunt that just wants to make you miserable too. NOT HELPFUL. But feel free to call the bitch.
My Mom When the Wreck Happen on 8-3-2017. The Adjuster Was Very RUDE & UNSYMPATHETiC, instead of Trying to HELP & ACCOMMODATE Us She Tried to Cut Every Corner & NOT PAY WHAT WE WERE DUE! One of MANY ExamplaqqMy DENTURES WERE BROKE iN THE WRECK & SHE DENiED PAYMENT FOR THEM!! Because the Paramedic or Hospital didn't Document My Mouth being Swole or Bleeding! I EXPLAiNED TO MANY ADJUSTERS DENTURES OR NOT LiKE ACTUAL TEETH THEJ ARE NOT ATTACHED THEREFORE THERE IS NO SWELLING OR BLEEDING! I Also EXPLAINED IF THEY CHIP OFF AS MINE DID YOU CAN'T Mine Chipped on Top & Bottom & Eventually BROKE iN HALF!! ALMOST 2 YEARS LATER & I AM STILL FIGHTING FOR $2,700 TO REPLACE MY DENTURES!! I'M NOT ASKING FOR ANYTHING I'M NOT DUE!!! I've Been Trying Not to Move Forward With ATTORNEY BUT LOOKS LiKE I'M GOiNG TO HAVE TO! WHiCH iS LUDICROUS BECAUSE iT'LL COST ALLSTATE A LOT MORE THAN $2,700.
ALSO My Stepdad PASSED AWAY 12/23/2017 & WRECK HAPPEN 8/23/2017 & ALLSTATE REFUSED TO PAY HIS MEDICAL BILLS FROM THE WRECK BECAUSE HE iS DECEASED, THAT iS INSANE!! SO MY MOMS AUTO INSURANCE HAD TO PAY HIS BILLS CAUSING HER INSURANCE TO GO UP, WHICH AGAIN IS LUDICROUS BECAUSE THE WRECK WAS NOT HER FAULT!
One more viewer of TV being forced to watch your terrible and offensive adds . I either immediately press the mute button or change the channel.
Why do you insist on highlighting this creepy guy who is a mess, stealing cars, getting in car accidents, dropping onto a roof, a hero.
We viewers are not that stupid. No wonder your rating is Half a star.
It could be worse, you could be forced to listen to Nickelback music.
your commercials are not funny ! you're only encouraging thieves to keep being the idiots they are. when I see these commercials I change the channel. get a new advertising exec. you will never have me as a customer! I've got an idea...advertise what you stand for. tell us how you will help the accident victims. go back to "you're in good hands with allstate"
You are in Dirty Dishonest Hands with Fake State. Filed a roof claim 6 months ago. STILL NO RESULTS. The first adjuster was a little girl that couldn't spell the word Roof. The second was a little boy who not only accused me of damaging my roof, but also declined my claim. I told both of them to leave at once and get their diapers changed. I own 1/2 of a big duplex. My attached neighbor next door got a roof on her first inspection back in October 2018. I hired a Public Adjuster and when he examined my roof he found my roof to be in MUCH WORSE shape than the neighbors. My premiums are paid monthly. Before they are due. I feel Fake State has committed fraud, theft by deception, embezzlement of my funds. Allstate has also violated the Prompt Payment Clause of my policy. They owe me 18% of the claim for how ever long they dragged their feet from the date of claim to the date of award. Also, when I requested an outside appraisal Fake State had 30 days to hire an independent appraiser. It took them 32 days. Took my team 2 days to hire an appraiser. On April 15, 2019 the 6 month anniversary of my claim in the event my claim is not awarded in my favor, I am filing complaints with the State of Texas Insurance board, as well as the licensing division going after the agent that sold me this worthless coverage, as well as the local TV stations. I STRONGLY RECOMMEND anyone considering FAKE STATE to think twice. AAA, Travelers, Hippo, Amica have paid for 4 roofs within a frisbee toss of my home.
After at least 30 years with this company Allstate is dropping us if we try to build our retirement house. They said we had too many claims! How were we supposed to know their magic number! In addition one claim was for when my Bichon Frise bit my diabetic friend. So if we want new insurance we have to disclose a dog with a bite history. So basically if we want to build the house we've dreamt for years we have to put the dog down.
Good grief! You'll kill your dog to stay in dirty hands...get another insurance company. There's plenty to choose from. And most have far better rates and coverage than them scoundrels. And protect your dog from your "friends".
I had a terrible experience with Allstate here una Chicago. The workers are rude and could careless about customer service. I had an Allstate client hit my vehicle. A police report was made and photos were taken and because the client is denying it, they are refusing to fix my damages. I can't wait to get my lawyers involved. Thank Goodness I insure with State Farm and not this Fraud company.
Their insured couldn't even refute smashing into my vehicle. Did so while it was parked! Yet 4 mos later still my vehicle sits at the shop awaiting repair. Finally after figuring out I was dealing with nothing but an unscrupulous, disgusting, dishonest organization, going the kegal route. Judges HATE "bad faith" cases against dirty corps. Claimant will come out with far more than what it would have cost the dirty hands of Allstate to simply conduct their business fairly and professionally in the first place. They make millions banking on those who do not utilize their rights and allow Allstate to continue in their dishonest business practices and rip them off. And that is how they make their money. And can afford to pay all their attorneys. They forget, they're not above the law and judges don't like the system docket being wasted by unscrupulous business conduct. Allstate is "known" for this.
HORRIFIC !!!!!!! car claims department treatment Allstate sent me to a shop that only works for them Tyrrell Chevrolet company of Cheyenne Wyoming they have no regard for my vehicle damage documentation or the fact that i am the owner of the vehicle they only respond to Allstate s requests and send only them the paperwork..The executive offices of chicago Illinois only evades questions and does not resolve anything i spoke to Diana no help at all. Still no resolution.
This is common practice for them. It's how they do business, dirty. Save yourself a lot of time, aggravation and stress and bring a "bad faith" suit against them.
Am I in good hands with AllState? My insurance company AAA always designates a rep to handle my claim and hence he/she knows well my claim. AllState is a totally different story. In January 2019 an AllState insured rear-ended my car and AAA sent it to a repair shop for 12 days. I did not get a rental car and did carpool and share-a-ride to get by. After AAA sent all the information to AllState and advised me to contact them, my nightmare began. For one thing, AllState does not want to have a designated rep to handle my claim. For another, all of the AllState reps that I have contacted refused to give me the direct Claims Dept phone number. I had to call that general, catch-all 800 number and every time I called I got a different rep who always got my claim wrong. Finally a week ago an AllState rep said her Adjusters(?) team would call me in 48 hours but no call has come. At this point of two months after the accident I have called that general number six (6) times and got nothing!
Been over 4 months for me. Still without my vehicle, smashed into by their insured. Get an attorney and file a "bad faith" suit. Seems Allstate is known for this. The only hands you'll be in with them...are filthy hands. I'd NEVER insure with this unscrupulous organization.
ive had allstate for 15 years .. found a company that insured all my stuff for 1/2 the cost.. I had just payed in full to insure a new boat a month ago.. I cancelled a month later and they only gave me back half my boat insurance for a 12 month coverage.. I called the allstate number and the lady said its computer generated what I should get back.. I payed 6 months of money for 1 month of coverage?... mind you ive had 4 one tone trucks and a home insured with them for 15 years..I told the lady that there must be a human I can talk to about my returns that have always been paid in full for the year and my return.. She said theres nothing they can do...Its not a huge amount of money but I feel taken advantage of..I own a business and if I ran my operation like this I would be finding another profession..I feel like they have stolen my hard earned money as a big f you for cancelling ..just my .02 I will never go back with all state, even if they were 1/2 the cost of my new provider....If id known they would have taken my money I would have just kept the boat with them for the year.. It was paid in full for 12 months.. I wasnt dropping insurance on the boat, just switching providers...Hopefully someone reads this and at least steers clear of all state..
i have been with this company for about 10 years---i have always paid my bill on time. i need a new roof now and the amount that we pay each year could and should have been covered to put a new roof on---no they want to give you an amount that it will cost--then they want to send you what they think will pay this---not close--i shouldnt have to come out of my pocket but i have too----doesnt make sense to me but it does to them
I am going through the same thing. Need a new roof after wind storm. Denying claim said not enough damage. My ceiling now has water damage. Will do whatever I can to fight this then getting new insurance!!
Same here. I was denied wind and hail limbs.agent instructed to patch to best ability until their arrival.have written policy and recording them saying I'm covered.but denied because I had it patched as per policy and agent. Stated I must.Allstate even changed my policy coverage in copy they sent to dept of insurance. They then deleted claim. Stating claim filed.fortunatly I have all copies , original and deleted it's now covered in mold and I've now COPD,liver pancreas and vission issues.all of I never had before the mold. Anyone interested in class action.contact me. (hidden)
Interested in starting a class action against Allstate ? Can't get attorneys to take mine on individually. However,was told if can get 25 or more.that would be sufficient for a class. Allstate knows one on one most can't afford to fight.even have audio recording of adjuster saying that and bragging as to how wealthy Allstate is and how many attorneys they have
Im in email me at (hidden)
Same thing happened to me and i have been with them 25 years.