I had an accident on 12/5/18 and filed the accident report the same day. I was told an adjuster would be out to look at my car between the 6th and 11th of December. I then received an email that they would be out between the 11th and the 17th of December. I called and spoke with someone at my agents office on the 6th and told them I needed this taken care of asap as I am leaving for a trip on the 14th. They said they would see what they could do. An adjuster called the shop where my car is and told the shop owner that he would be out on Wednesday December 12th. The adjuster never called to cancel nor did he show up. I am totally disgusted with the service I am receiving from Allstate where I am supposed to be in good hands.
.I can see that I am not the only person irritated with Allstate and the way they treat there long time clients.My Wife and I were involved in an
accident NOVEMBER 02 2017.No fault to us car was claimed total loss.We were given a replacement amount and told to send in proper documents
with returned package stated needed effects.There was never any mention of the storage fees due at that time.We signed all papers and sent pinkslip
with return mailing and witness.It is now 1 yr plus later and the car is still sitting at the bodyshop.Allstate rep Breanne was in charge and says Allstate is not responsible but owns the pinkslip and car has been signed over to Allstate over a year ago.This is the most irresponsible treatment I have ever received
have done nothing but what they asked us to do from the start.We have been lied to countless times by Allstate next more Better business or Ca claims
I would recommend class action suit
I just got off the phone with corporate and they said they couldnt help with adding an extra month to my billing cycle, when their computer system is the one that took off the November payment after i requested easy pay to be taken off but was NEVER explained that that would affect my bill, because i called within the allotted time. All my reps did was refer me to billing and billing told me to contact my reps. This situation is crazy and im a preferred account with allstate and never had any issues all these years. I threatened to leave when speaking with corporate and all they did was say its in my right. I cant believe the level of service ive received from them
Class action suit is the answer
Raphael Gamon To: Allstate Corporate Headquarters 2775 Sanders Road Northbrook, IL 60062 (hidden) In regards of Policy # TWE0.......... signed 03.27.2015 by BMW Dealership Bakersfield, 93313 CA phone: (hidden) To Whom It May Concern: Yesterday at Oris Garage - a legally operating Tire dealership in Hollywood CA - after three hours trying to decipher what is wrong with a policy that was signed in the name of Allstate, I finally picked up the phone myself and contacted the manager in charge of my issue. The experience was awful: A clear statement of how NOT to conduct business with clients. Your agent/client relationship should be courteous; regardless of the circumstances that brought us together. The very first notion I shared was my realization that I am not going to be supported by Allstate; I was aware my policy was annulled and there was noting to be "gained" from speaking up about my disagreement to your representatives. The whole exercise involving mechanics taking off tires and submitting pictures for hours could have been avoided. Allstate could have simply gained a loyal client by being honest and professional; but your agent chosen to be my worst Insurance experience. I vetted about the unjust treatment towards a frustrated Garage manager. I stood up for how Allstate treated all of us aimlessly trying to be informed. From the time I signed my contract through a dealership with you, I actually felt comfort in being protected with Allstate; proudly aware when advertisements flushed before me: A certain feeling of "protection" included when driving my car. Turns out, my contract from 2014 was worthless from the moment it had been drafted and Allstate had ample of opportunities to point this out. I had submitted all information about my "off the market rims and tires" ten days before going to the Garage as suggested by your rep. I had honestly stated I would pay for new tires beforehand since the replacement was cause of usage I would never make a false claim. That was part of my agony when I picked up the phone yesterday afternoon and became entangled with the worst of people working for your company; choosing to patronize me, even alluding to "dishonest people" and actually indicating false "ideas" I might have - instead of simply aiding me in resolving an issue that was not my fault; probably not Allstate fault as well. When the Allstate manager Chris insisted that the company DOES NOT receive any copy in any form from contracts signed on their behave, I realized that dealing with a person revoked from facts would become impossible. (BMW Bakersfield confirmed this morning that an electronic file is ALLWAYS shared after a client pays for insurance) Even Chri's promise to confirm requested emails with further pictures never arrived. I showed effort beyond reason. A final proof that your rep is lousy beyond believe. It is clear to me that you are in a powerful position and my singular "rant" is insignificant compared to the size of your business. After reading the Consumer complaints it becomes clear to me that Allstate is progressively shifting away from caring about their clientele. That's unfortunate and someone in leadership position should adapt to the notion that this can be prevented There is no need to list the details of my experience; its all on tape and recorded, as I agreed to. If anyone would actually care; my contact information is unchanged. In 2018, there is no need to treat good people with such disregard. Certainly not when claiming to be a leading Insurance Group! The first time I picked up the phone and verified my contract, when explaining the difficulties of finding a replacement after-market alloy wheel that was cracked, your "professional" associate could have pointed out that this was not covered under the contract I held in hand. To send me to a dealership and string us along for three (unpaid) hours, was an exercise designed for your own needs, never intended to aid me - the policy holder - in solving the actual dilemma on hand. You could have informed me years ago that I have no valuable insurance. You could have assisted me yesterday in helping to recover the money I falsely invested instead of comparing me with people that commit fraud. I now will cringe when I hear an Allstate advertisement! Sincerely Raphael Gamon
Raphael Gamon. I guess if nothing else I know that other people have had the same bad experiences that we have with Allstate. We are not the insured but the claims covered party. Our experiences have been terrible. The people we have talked with have a hard line of denying benefits. I think it's time for a class action suit.
I would say Allstate has to be a company that operates in such a way as to deny benefits to those that claim. An individual insured by Allstate hit me it was an open-and-shut case of failing to yield the right-of-way. The police report immediately indicated such. My fiance Doug Weaver I spoke with them on the phone and try to work things out. Gave them an opportunity to avoid attorneys and just pay me for my car and immediate medical bills. Told them very kindly they have this opportunity to avoid expensive litigation. The Allstate agent must have thought this was a deal or no deal game and took a hard-line approach.12 days after the accident I still don't have a rental car and no guy has been here to look at this car but field inspector is appointed don't know who is. Yes there's an attorney on the case. Allstate should review their current policies for I see this company really going down.
Customer 34 years. Dent in door and quarter panel, and Allstate places the lowest possible value they could and said it was totaled, so they did not have to put out the higher cost to fix it. They placed 45% of the NADA Guide (Industry Standard) on my truck! My truck is not rusted out, in excellent condition and everything works. On top of that, The claims people Jose Ayala and Maria Valadez used bullying tactics on me and did not tell me the whole truth. I had to contact the Texas Department of Insurance to get the whole story and truth. I am digging in for the long fight. Paying out of pocket, filed complaints and then Small Claims courts. If you buy Allstate, you better think again. I am giving them 1 star, because the dealer is sympathetic, and said she has never seen Allstate treat anyone like me, in over 30 years.
Of course she's going to defend them - she's getting her commission !
You have been duped by her.
Horrible experiences with this company! This is the second bad experience and will be leaving. My agent is rude and lazy. Refuses to do his job correctly if at all. Already had him reported to corporate once and will be filing another complaint. I never should have left statefarm.
Similar experiences here.Rude, lazy and couldn't care less.
Worst customer service EVER! I contacted Allstate's executive offices for their assistance, to no avail - resulting in my having to file formal complaints with the state insurance commission and, the FTC. I have been a customer of Allstate for many, many years. No accidents. No tickets. I don't appreciate being mistreated, I assure you, I will follow through with ALL administrative remedies.
Good for you. This is what people need to do if they want someone to hear their complaint. Blasting off on this site, all though public, doesn't do much good. People need to contact the Department of Insurance in their state if they have a legitimate issue.
More people need to follow through.
As I am driving my car decides to shut off completely so I call my husband for help. He tried everything he could but my car is still not turning on so we decide to call our insurance Allstate. We were not in good hands when I asked for a tow truck he made it seem like he had someone already available when he didn't. I waited in the middle of the night in hope of getting help ASAP. I waited 30min and no call. I called back and asked as they told me that he couldn't get anyone around my area. But why not contact me sooner?! So many things they could have done. Allstate youbgave failed me.
They never called me back either.
My home suffered a fire in January 3, 2018. I hired a public adjuster to handle the paperwork for me. The adjuster suggested I hire a company named A&V Construction Company. Initially things seemed to go well. But then the products such as sink fixtures, type of floors I asked for and many other items was not being heard. I complained to the adjuster who often had me call the contractors or he'd call a three way so I could voice my complaints. However, he never stayed on line to hear the outcome of the conversation. I was told and inspection had been done on I was not told the inspection had been done August 2, 2018 and my case was closed on the 8th of August. Many repairs were not completed even though Allstate paid them. I was supposed to have a final walk through which did not take place. I was told by Allstate the inspection they did was 100% approved. No GFI electrical devices were placed anywhere within my home which is supposed the prevent electric surges, shocks, and possible electrocution. I hired an independent inspector who found many problems throughout my home. Also many of the electrical outlets has not been grounded. There is also a water leak in my basement ceiling in the bathroom due to faulty plumbing repair from my kitchen either from the bathroom or dishwasher. There were items such as an outside awning which was never placed but A&V was paid. I want a full investigation into this matter because they were paid for work not done as per their repair and replacement list.
Allstate or any company will give you a estimate of what they can see is wrong and then the contractor will ask for a supplement. When the supplement is giving and paid. The insurance company can not pick or choose who you used. This is why I tell my clients to check with the contractor hired and ask for a certificate of insurance and add yourself to the policy as a additional insured so that you can make a claim on the insurance they carry if something goes wrong. You can still make a claim on them if they carry insurance. The problem is not if Allstate paid or any insurance company it is who you picked to fix it. The independent adjuster should have assisted you with this problem. They should have told you now and what is needed. Allstate has done what they need now the contractor did not do correct that is between you and the contractor / independent adjuster. Sorry , hope this helps. I am a agent in San Antonio and was just reading the reviews.
You are wrong - the insurance company CAN insist where you have your vehicle repaired fro their list of recommended repairers. At least that's what Allstate just did re my wife's car.
And it's NOT the adjuster's job to recommend a repairer as this might suggest a conflict of interest in the very least !
And you say you are an agent, THAT'S TROUBLING!
Allstate insurance and agent: worst customer service ever experienced from any business in my 76 years; rude, careless, disrespectful and lazy.
Most certainly disrespectful, rude and lazy.
If someone hits you and they have Allstate, get a lawyer. That's the only way you will get paid for what you deserve. These crooks offered me 10% of my medical bills when their driver was at fault. The police report even verified that she was at fault. The agent handling my claim looked at my medical bills and offered me 10%, I laughed hysterically because I thought he was kidding. He wasn't. I told him I did not accept his offer and he mailed me a check anyway. Then I filed a complaint and the manager who called me had the nerve to say that she didn't think my injuries were caused by the wreck. Then what else gave me whiplash? This company is full of crooks and liars. I'm amazed they are still in business.
I will be taking your advice if I'm ever involved with them in the future.
Thanks for the heads-up.
DOES ANYONE AT ALLSTATE READ THESE REVIEWS?
I was going to phone or write a letter of complaint but on searching for a corporate address I came across this site.
I am aware that there are, at least, two sides to every story but on reading through these complaints, I would NEVER
have anything to do with Allstate. In fact, if I'm ever involved in any claim against Allstate in the future, I'll be hiring a lawyer.