Information, reviews and public commentary for US companies

 

Allstate Insurance

Rating
0.454023
Web
http://www.allstate.com
Address
2775 Sanders Rd.
Northbrook, IL
60062
Phone
(847) 402-5000
Twitter IDs
@Allstate
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Pualani - 8 h 5 m ago

0

Pualani Kaohe

Beginning of January 2017 a 16 year old female hit the back left side quarter panel of my car. Damage to back light, bumper and quarter panel, able to drive the car home (19 miles). All state appraiser came to appraise the car. He started by looking at the damage, then the engine, gaged 4 tires and looked at the radio. Go figure! The damage is at the back of the car. I had to remind him to look in the trunk. By observing all of this I figured his intention was to TOTAL the car. What does the engine, tires and radio have to do with the damages to the body of the car. Two days later, I was right! Adjuster called staying just as I thought. I will be switching my Auto and home insurance on Monday.

I have been with All state for 30 years, 25 years accident free, paid over $40K in premiums. ALL STATE does not live up to their motto anymore. Insurance Agents are looking out for themselves. Every dog will have their day. I'm patient.

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Ms. Malachi - 1 d 11 h ago

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Allstate is a joke my son has a settlement threw them I called to find out when his check was mailed they laughed on the phone the played phone tag I ask for a supervisor the csr (shane) said she was the supervisor and hung NEVER DO BUSINESS WITH THIS COMPANY!

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S. Gonzalez - 2 d 11 h ago

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Allstate is a crooked iInsurance, they withdraw $153 without my authorization or knowledge of any changes of my policy. I never got a bussiness type letter to inform me about any issues with my policy nor did they call me and ask me to come by the office. STAY AWAY FROM THIS INSURANCE !!

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Unhappy and going to better business bureau - 2 d 11 h ago

Cancelled out insurance on January 12 only to get a policy change notice on January 19. We didn't change anything we cancelled it! The head office doesn't revognize our brokers number on their after hours line. I'm not paying for something we don't need! Worst customer service!

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ALLSTATE IS THE WORST INSURANCE COMPANY EVER!!! - 2 d 15 h ago

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Suzanne Malloy's office in Stamford Ct. is the worst agent's office in the ENTIRE PLANET. they will misquote you, do not return calls in a timely manner, they will accept your payment due to their billing errors, and will not return a full refund due to their billing and misquoted paperwork. Being a loyal customer to this company since the 90's but due to this fiasco FUCKED UP situation that was caused by the REP Christopher (customer service) & the Asinine reps in the Stamford Office. I will NEVER DEAL WITH ALLSTATE AS LONG AS I LIVE - I WILL NEVER REFER THE COMPANY AND HAD MY DAUGHTER REMOVED FROM THEIR POLICY AS WELL AS THE ENTIRE INSURANCE ON OUR HOUSE AND MULTIPLE CARS. I have filed a complaint with AllState Complaint Department & now I'm filing a complaint with the STATE OF CT INSURANCE DEPT located in Hartford CT, The Better Business Bureau and CT DMV.

We are customers that deserved to be treated the correct way without misrepresentation and false hope. AllState would not exist if WE THE PEOPLE did not give them the business. Due to their huge deeply faulted mishap, they have lost 20 people in my family since this all began on Dec 29th and have switched to State Farm.

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mack - 8 d 11 h ago

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I AM WRITING THIS TO LET OTHERS KNOW WHAT ALLSTATE CHANGE.. I OPEN AN ACCOUNT ON DECEMBER 22 ON THE 28 I REQUEST A ROADSIDE ASSIST WHAT I GET .. MY INSURANCE INFO IS NOT IN OUR SISTEM WE KNOW YOU HAVE AN CCNT BUT WE CANT PROVIDE ROADSIDE RIGHT NOW AND IF YOU WANT THE TOWING TRUCK ANYWAYS IS$$ 95 DOLLARS ... WTF WHAT KIND OF INSURANCE ARE YOU? HOW CONE . YOU CASH YOUR MONEY ON MY BANK ACCT THE SAME DAY I OPEN THE POLICY AND 5 DAYS LATER I GOT THIS DANM SCAM PEOPLE BE CAREFULL WITH YOUR MONEY THIS COMPANYS TELL ALL YOU GET BUT THIS TIME I CATCH EM IN THE LIE 78 HRS TO PROCES YOUR POLICY WHAT YEAR IS THIS 1976? OR 2017 DONT THE COMPUTERS DO THINGS FAST.. OR ALL STATE IS CHEAP AND USE REG MAIL TO SEND YOUR INFO TO THE CENTRAL OFFICES NOW I BUY A NEW CAR AND SUPOSS I ALLREADY MAKE THOSE CHANGES I JUST CALL TODAY AND THIS CUSTOMER SERVICE SAY I STILL HAVE THE OTHER CAR THAT IBOPEN MY ACCT WTF. WHAT IN THE HELL IS THIS PEOPLE AND COMPANY DOING..

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Dave C. - 8 d 13 h ago

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I cancelled my home and auto policies back on 12/12/16 in writing, which my agent acknowledged receipt of and apparently never cancelled my auto coverage which then renewed on 1/5/17. I just found out today that it's still in force and his rep is now telling me that I have to pay a FULL month in order to cancel even though I'm covered through another company, and that I also have to refund an Allstate Rewards check that I received as well while I was with the company, or I will be sent to collections. I am a former 25 plus year customer. Key word is FORMER.

I now need to pay you to cancel what should've already BEEN cancelled, and then pay you back rewards that I EARNED while being a customer.

These are just a few of the shenanigans that I've dealt with today. Trust me, I won't even go into the roofing fiasco last year when I needed a roof replaced and was told they'd replace 12 shingles.

Good job Allstate...

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Anonymous - 8 d 19 h ago

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This company is a joke. Cancelled my home insurance with them in December and they didn't notify my mortgage company until January 11th which was after my mortgage company paid them my home insurance through my escrow account. Now trying to get back almost $2,000.00. It is almost impossible to get a response back from their home office. I would recommend any other company for your car and home insurance. Poorly run company and customer service.

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Anonymous - 9 d 6 h ago

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Allstate is a joke when it comes to paying for vehicle changes caused by their drivers. I had an accident 2 months ago and am still in dispute with adjuster over repairs to my car caused by their insured driver. Everyone passes the blame on someone else and no one resolves anything. Never will I use them for anything!

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M.B. - 9 d 12 h ago

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I made it very clear, paying for auto ins. that my name was not to be used for any other purpose, & 5 minutes later, they're sending junk mail, trying to hawk another kind of insurance. Shame on you, Allstate.

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Hawkeye T - 9 d 15 h ago

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Where is the LOYALTY ALLSTATE...isnt that your stand?? That we're in good hands?? I was insured with this company for 10plus years and a wrong on there end due to non change off address or non notification to the right person you CANCEL the policy....I want answers!!! Never will I call the STONE MOUNTAIN,GA location of MR Gary Davis because their reps are rude and nasty. Lets not forget that they do more than just take your info they use it for their personal pleasure. I will never recommend ALLSTATE to anyone...Thats my stand because I'm "NOT IN GOOD HANDS"......

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John and Cindi - 10 d ago

Have renters and car ins with allstate. Bought a motorcycle and put ins on it, a week later we canceled because found ins cheaper. Paid $69 for first month but now they won't give a refund due to it being canceled in first week. Never heard of this ever in all the years of dealing with insurance. Looking to drop all our policies. They are not a good honest company even though they have been around for years. Shameful

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Krystyn Knights - 12 d 13 h ago

2

I am waiting for my refund. I was insured in TN, moved to WI and opened a new policy with a different agency. I was 2/3rds of the way through the month when I emailed my agent and cancelled both auto and renters. 1/3 of the payments is $53.94, I would like you to mail that check to: Krystyn Knights, 1028 Borner Street North, apt 119, Prescott, WI 54021 asap.

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Antwoine - 12 d 16 h ago

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Two years and i still haven't received a payment

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Allstate/Castle Key is the worst. I filed a claim in July for lost jewelry...its Jan 8 and they still have not honored nor denied the claim. They have done background checks, check my credit...had me to go to their attorney who stated she was hired to come up with a defense to deny my claim. I have been insured with them for 20+ yrs. I have never filed a claim and to be treated as a criminal has been so upsetting. I pay 4800 /yr for home insurance to a CROOKED Co that don't want to honor a loss. All I can say is to have pictures, videos, receipts/appraisals of all your personal property because if you have a loss, they ask for it all. By the way, I had it and they still won't pay. Tell everyone to cancel their policies....you are not in good hands - 13 d 14 h ago

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All

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NEVER AGAIN FOR ALLSTATE - 19 d 16 h ago

1

We had a flood claim. two adjusters, one supervisor and two months later still no resolution.

All our neighbors have had their claims taken care of and have started work on their homes.

NOT IS GOOD HANDS WITH ALLSTATE.

All involved have been just outright rude.

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Jacob - 22 d 15 h ago

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This company is a goddamn joke. My truck got stolen on thanksgiving. It took them almost a month to make a decent offer, AND they refuse to give me a buy back offer. What happened to the right of first refusal?

Anyways, i accepted their offer on the payout 10 days ago, and 2 days ago they finally payed out the remainder of my loan. Yet today i haven't gotten the left over ballance of my payout deposited into my account, nor have they mailed me a paper check. Instead they told me they would email me about how to get my money.

I have been talking to other friends in the industry, friends who habe had total loss claims before. EVERYBODY seems to agree that they are taking way longer than any reasonable time to pay out the claim. Meanwhile I have been out of a vehicle, and losing money hand over fist from not being able use my truck for work.

Thank you allstate for not using any lube while you've had me bent over, raping me.

Do not use this company.

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Capt russ glenn - 22 d 20 h ago

1

Was force fed a place to get repairs done, and Caiber collision did horrible job!!! Orange peel paint job, removed logo to my business without informing me. And i brought it to the Oviedo location, and they decided to send it to Ocala guaranteeing me no problem. BS!! TO FAR TO SEE WORK DONE!! Dont trust work done!! And refuse to take responsibility for damage done to my logo

Reporting to state

ALLSTATE SUCKS!!

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Anonymous - 22 d 20 h ago

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Was force fed a place to get repairs done, and Caiber collision did horrible job!!! Orange peel paint job, removed logo to my business without informing me. And i brought it to the Oviedo location, and they decided to send it to Ocala guaranteeing me no problem. BS!! TO FAR TO SEE WORK DONE!! Dont trust work done!! And refuse to take responsibility for damage done to my logo

ALLSTATE SUCKS!!

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Whoever it concerns - 30 d 17 h ago

This insurance company is a joke what's the use of having insurance an you can't even go by what you promise to ppls

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R. Walker - 31 d 5 h ago

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On Wednesday, December 20, 2016, I submitted a complaint against the Claim Adjusters who came to inspect the water damages to my deck and garage. The Claim Adjusters did not thoroughly inspect the damages. They were rude and I was treated unfairly. I felt that my mistreatment, unfair claim estimate? and their rudeness was uncalled for and should not be tolerated by management and the CEO. I requested to have another Claim Adjuster(s) to be sent out to thoroughly inspect the water damages to my deck and garage. I am afraid that if the water damages are not properly repaired the deck will collapse causing major damages to my home and possible harm to someone.

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Julius and Charline Briley - 33 d 21 h ago

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My Cadillac Escalade was involved in an accident. Field rep visited the site where car is stored, gave me a call and discussed that fact the he had found parts from a salvage (junk) yard to replace parts. i was employee with allstate for years in the Menlo Park, Ca office

and know that we provided excellent service to our customers. However, I feel the service I'm getting from my agents doesn't compare to excellent service. I can't understand why I pay insurance premiums for a fully covered automobile and is provided

with what i feel is poor service and used parts. Why do I get used parts for my car inspite of the fact that it's a 2007 with a little over one hundred thousand miles knowing that somewhere there are new parts for this vehicle. Please help me in trying to get what I

rightfully deserve in repairing my car. PLEASE HELP.

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Anonymous - 32 d 14 h ago

i haven't had a response, is it possible for someone to contact me by phone as we are in dire need of an immediate answer due to not having dependable transportation at this point. This is an URGENT matter and concern for me. Please respond or reply on this issue as soon as possible.

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Ralph Sorsch (Special Investigations Team) - 33 d 16 h ago

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Mr. Sorsch is refusing to comply with my mechanic's request to discuss the damage to my 2008 Nissan Rogue in person. My mechanic at Denville Transmission (Rob) has physical proof supporting the fact that the damage to my vehicle was indeed the result of impact with a fixed object (pothole). He has requested (along with myself) that Mr. Sorsch meet with him at Denville Transmission. Mr. Sorsch has treated my mechanic (along with myself) in a rude, obnoxious, condescending, and overall thoroughly unprofessional manner. When we have requested that he meet with us he has threatened to "block our number" and he'll "see us in court". I have contacted multiple individuals at Allstate (from the express team up to the Executive Offices) and they agree that our request to meet with Mr. Sorsch is a more that proper request (per Allstate Corp. policy). Obviously Mr. Sorsch is refusing to do his job properly. For the sake of expediency (and laziness on his part) he is simply closing this claim without properly researching it. He attempted to close this claim over 1 month ago even before calling anybody whatsoever. Is this the way Allstate treats it's customers? I sincerely hope not. I would like to give Allstate the benefit of the doubt and consider Ralph Sorsch an exception (as opposed to a rule) re: how they process claims. Please let me know of another representative that can address my claim in a more professional manner. I thank you in advance for your anticipated cooperation. Claim # (hidden)

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Anonymous - 36 d 11 h ago

I was involved in accident in July and allstate has still failed to settle in on December 16. I am beginning to get pissed.

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