Information, reviews and public commentary for US companies

 

Allstate Insurance

Rating
0.45
Web
http://www.allstate.com
Address
2775 Sanders Rd.
Northbrook, IL
60062
Phone
(847) 402-5000
Twitter IDs
@Allstate
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maria - 1 d 8 h ago

0

Poor customer service, adding another person to my Insurance without my permission,discussed with my agent and apparently was going to be ready by 12/11/17, called and now they said that is going to take more days-they do not have idea of how many days yet. Incredible being a billionaire company and can not return my money back. So sad because I have been a good customer for many years and when i need them no one cares to take my complaint.

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Robert Graham - 4 d 12 h ago

0

We added our 17 year old son in August of 2017. There was not an immediate increase of the monthly premium due to the fact that our policy had been billed for the October 2017 renewal. I chose a different company rather than pay what allstate wanted for coverage. At the end of November we received a bill saying it was the 3rd notice for $281.11. stating that payment was requested or it would go to collections. After making the payment online, allstate customer service would not confirm the bill was paid even though a confirmation number was provided.

When they say you are in good hands with allstate, tell em to watch where they are putting their hands!

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Sanaria Howard - 5 d 42 m ago

0

I just canceled my insurance with P.R. in se portland oregon. Aftet being with her office for. Almost 10 years and no claims, i had un uninsured motorist hit me and i got hurt . Allstate made it so hard for me and when it came time to pay the claim the treated me as if i did something wrong and i refused to settle. After one and half years i finally gave up and settled, For Nothing,0.00......Thats when i left...

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FOP - 11 d 11 h ago

Had an all state insurance on my 5 cars, when my daughter turned 17, had to call the all state agent in illinois, the name is E.G. This guy is a scammer. He puts additional 400 dollars on my automatic payment without my concent or knowledge. I had to call him to ask how if we will put her as additional driver. Gave me a lot of options, evrything is abaove 350 dollars a month. So i went out to look for a different provider. Progressive gave me an 85 dollars a month. After a few days, i tried to call the allstate agent to stop taking money for my 2 cars because its insured to anither company. Called him several times, never gave me a reply until he finally answered the phone. Just a slip of the toungue, he said there is a change in the policy. I found out that He puts my daughter with almist 400 dollars without my consent. Its like stealing. Betrayal of trust, and misuse of automatic withdrawal by that scammer. Im trying to call the customer service. There is no number to call for complaints. BS that guy.

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BCSA - 11 d 11 h ago

0

Everyone needs to understand the direction Allstate is taking. Taking in money and not paying claims increases their bottom line and increases bonuses to the top execs. It also keeps their stock price high.

Allstate knows the average person doesn't have the money to sue them, and even if they do sue them for amounts less than (example $30,000) and even hiring an attorney, they can stall for a long time before agreeing to pay and your attorney.

The longer they can avoid paying the claim, the better their "STOCK" looks. What if all those who have experience the same thing we have start spreading the news not to buy "Allstate Stock"? Who then does it effect financially? The very execs who are screwing us and the institutions who own their stock.

One dollar drop in their stock means MILLIONS of loses to those people. That is how you get back at them. Not writing letters to them hoping they will treat you fairly, because they will not happen, ever.

Tell everyone you can not to buy Allstate insurance. How many people do you know who will help you spread the word?

Power to the people!

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Billie mead - 12 d ago

0

I do not have Allstate thank goodness! Terrible ! Filed a claim against Allstate . My daughter who is 17 got hit

By a lady who had Allstate . The Allstate agent proceeded

To tell my daughter it was her fault pretty much because

She is 17 and she has not been driving that long. Of course they take the side of the lady who is older. I'm disapponited. Chris Brock could of handled this better .

My daughter is a minor! He should of told me first about

Not excepting the claim . Instead end of preaching to her.

My daughter has a parent she does not need him to tell her how irresponsible she is at driving. I will be filing a complaint against him.

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Billie mead - 12 d ago

0

I do not have Allstate thank goodness! Terrible ! Filed a claim against Allstate . My daughter who is 17 got hit

By a lady who had Allstate . The Allstate agent proceeded

To tell my daughter it was her fault pretty much because

She is 17 and she has not been driving that long. Of course they take the side of the lady who is older. I'm didsapointed . Chris Brock could of handled this better .

My daughter has a parent she does not need him to tell her how irresponsible she is at driving. I will be filing a complaint against him.

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Anonymous - 12 d ago

1

I was effected by Hurricane Harvey here in Texas ,I was told that it would take 30 days to fix my vehicle. Motor replacement., it has been o0 days and no vehicle ,I have to pay rental out of my pocket because we have a 30 day limit. I was concerned about trading my vehicle in and allstate agents told me try somewhere on the other side of Houston to trade it in. That says a lot about my vehicle ,it's say my vehicle will not be worth anything at trade. Now this is what allstate Disaster Team Members tell their clients .

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BETTY Campbell - 54 d 4 h ago

0

Allstate has really disapointed me.they refuse to except bake statement and kept trying to take money for payments on insurance i had canceled'I have O.D. protection but still charged with return fees i had to close that account .All state turn me over to collections.It is like they cant except rejections and still try to collect.And the only good hands i am in is my own,All state dont care. === I realize this is sort of a complaings room and Allstate is the target BUT with all i have been reading does any one know if allstae even sees this in any way? And has anybody got any possitive input about their outcomes?If so who should we contact?VERY DISSAPOINTED WITH ALLSTATE AND I TELL AND SHOW ANY ONE I CAN I HAVE MY PAPERS IN ORDER .THEY ARE REJECTS AS FAR AS I AM CONCERNED AND CARE MORE FOR PAYMENTS THEN THE PEOPLE TRYING TO GET SATISFICATION FROM THEIR WRONG DOING.

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Loss - 52 d ago

I agree. Can we start a lawsuit since we have over 10 individual complaints?

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Cynthia Fesler - 27 d 4 h ago

0

11 complaints. I'll join you.

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Your in Satan's hands with Allstate - 12 d 15 s ago

0

12

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Do - 12 d 6 h ago

4

Need info on drivewise

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Jamal - 13 d 10 h ago

1

On Nov 2nd 2017, I was hit by a car that belonged to an Allstate agent. A claim (#(hidden)) was filed, and was quickly settled by Allstate. They also contacted Enterprise Rent-a-Car to provide me a vehicle for 2 days while my car was to be repaired. I contacted Enterprise to pick up the rental car in the morning on Nov 24th, and return it at the end of the day on Nov 25th. They gave me a reservation number (#260332). When I called them to pick up the car, I was told that they did not have any vehicle for me. I called Allstate this morning (Nov 29th) at 11 AM, and talked to an agent. He told me that Allstate had no responsibility in this matter, and wouldn't do anything. I believe that the whole thing was unfair to me and my family, and was surprised by how indifferent Allstate sounded about this. I have been an Allstate customer myself for many years. This experience changes my view of this Company.

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Paula Kohn - 14 d 13 h ago

Two months ago...we called and got a reduction in our car insurance and house insurance...they deducted two payments that month for each...I have talked to our Agent a number of times to get this money refunded. We are on social security, we can't afford losing this money..it has cost me numerous overage costs...WHY?? I would like to know why I can't get that money back!! Our agent is the Bay City Michigan office.

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ANYMOUS - 17 d ago

0

LEON ROBINSON STEADY KEEP BRAGGING ABOUT HIS FREE ASS MONEY Y'ALL GIVING HIM HE NOT REALLY HURT HE BRAGS ABOUT IT EVERYDAY HE COMES IN TO HIS DOCTORS OFFICE TRYING TO MAKE HIS SELF LOOK LIKE HE SOMEBODY THERES NOTHING REALLY WRONG WITH HIM TF Y'ALL GIVING HIM THAT MONEY FOR HE IS FINNESSING Y'ALL !!

Flagged for review. 
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Curtis Wise - 21 d 6 h ago

0

All State ACH Drafted 520.00 out of my Business Account in December 2016. I have attempted to get my money back several time.

I don't have any insurance with ALL STATE! It was clearly an ACH mistake, but noone has corrected.

Can anyone help?

Please email me at (hidden).

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ned@monroneylabels.com - 21 d 11 h ago

After reading many complaints on this site, Allstate needs to use our service. When a vehicle is a total loss, Allstate does not know what options were on the vehicle when new and what the vehicle cost as equipped when new. A better way would be for them to use Monroneylabels.com. Monroneylabels.com is a recreation of the original factory window sticker that is Vin Number specific so they know how your vehicle was equipped when new.

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glenn - 22 d ago

0

MANY years, paid premiums on time, no accidents. Deer runs into my car from side of road. They totaled the vehicle and offered an unreasonable amount. Had to research on my own to point out errors on their part in which they agreed (approx $1000.00 difference) and we are still waiting to resolve the issue and without a vehicle after a month. They are blaming it on the company that use to generate the estimated values and allowing them to dictate a value even if they don't agree. Highly unprofessional! I agree with the other person said.... You are not in good hands with Allstate.

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disappointed - 29 d 13 h ago

1

30 years, paid premiums on time, no accidents. Deer runs into my car from side of road. 10 days later, appraiser still hasn't bothered to come to look at it. You are not in good hands with Allstate.

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Irene - 22 d 11 h ago

Irene,Have the same problem in Virginia.i am calling the Bureau of Insurance in this state.

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insulted and dissappointed - 22 d 11 h ago

0

I have been an allstate customer for decades in some form or fashion. I have insured my homes, second homes, and rental properties as well as my cars. Ive never once made a claim against them. My first slap in the face came when my home in florida was dropped after a hurricane came through my city. I did not file a claim, opting instead to fix the damage myself sense it was not very significant. I later moved a couple of vehicles and a home to another company in an effort to save money. They apparently took this very personally and today told me i should seek another company because they do not want to do business with me. After chatting for a couple of minutes, the agent basically said i was a liar because i said i was a loyal allstate customer yet i changed my vehicles and one of my homes to another company. This was her reply to my inquiry about my premiums once again being unjustly jacked up. I'm personally insulted and disgusted by this form of muscling customers and letting us know that if we don't put everything with them, we aren't crap. I will tell everyone i can about my experience with this jackleg agency. I did business with another agent in the same office before he retired and he treated me and my family with respect and acted like we were actually customers that were buying a product. The folks that took over his office when he retired basically told me to f--k off if i didn't want to keep giving all of my insurance dollars to them and if i didn't accept my premium hikes without question. This is the most disgraceful company I've ever felt with in any industry. I will be shopping for a place to move all of my properties and can't wait to stop giving my money to an ungrateful, insulting and non-caring company. I'll also find out if the outrageous verbal attack I endured at the hands of one of their agents is actionable.

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Paul - 23 d 21 h ago

1

I was in a hit and run on April 4th 2017. I gave the responding officer the license plate number but thought the state was SC. It was afterwards that I realized the state was GA and called to update the report.

I was seeing a chiropractor for a preexisting condition and when I mentioned the car accident. Treatment was upgraded to help with a new injury, spine/neck. The chiropractor had me sign some paperwork so Allstate could pay them directly, then gave me a lawyer's card and said they would be expecting me. Allstate called me and said even though I was not at fault, there would be no settlement, but prepared and estimate on what it would cost to repair my vehicle. I was confused because I have uninsured and underinsured coverage. So I went to the lawyer and they got my information and told me not to talk to Allstate any more.

Months go by and I have had to keep making attempts to contact the lawyer to find out the situation as I was no longer therapy. It wasn't until I asked the BBB to make contact that I got a response from the lawyer. I was asked to come down to go over the case. When I showed up, it was a different lawyer who did not know the specifics of the case with with file in front of him. There was a check and a form to sign. At first I was going to accept the check and signed the form. Then I called the lawyer's office on my way home and told them not to finalize the case because it appeared that the lawyer or Allstate had not gotten the updated police report with the correct state to run a check. When the officer ran it through their program, it returned the name address registration and showed that they had no insurance. Since there was no phone contact, the officer suggested having my insurance company try their program because it is different and may have a contact number. The next day I took the check back so it could be voided and the lawyer I first saw was there to see me so I could provide him with the updated information, which I had also sent to his office five months ago. The lawyer said he would contact Allstate since the driver was uninsured and the settlement was too low for the coverage I have.

The next day the lawyer called me and said that the offer was the best I was going to get in this situation and to come back down so I could be issued a check. I told him, I would need to think and seek advice as I was not satisfied with Allstate's handling of the case and felt due diligence was not performed, so I would not come down to close the case. He said Allstate called the driver and the driver said he was not in the area at the time. I told him I was flabbergasted that Allstate made no attempt to see the drivers car to look for damage or trace any recent repair work. I asked him what the options there to have the case pushed forward and he seemed to be a tad bit agitated that I did not want to settle the case, then told me Allstate is a hard company to get a settlement from that I would have had better luck with different insurance.

Now I believe both Allstate and the lawyer of Downer, Walters & Mitchener could have done more to pursue the case. I have told the lawyer I disagree with the settlement from Allstate and do not want the case closed/payment, else I would rather find an attorney that would attempt to seek a better resolution with Allstate; what are my options?

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Cynthia Fesler - 27 d 4 h ago

0

I have paid over $1500 to allstate since June 2. They even charged me for my old car after it was totaled. They keep asking for more money, tell me my policy is no good and I need to pay more. They say I have to pay more to reinstate my policy and I may not get any money back.

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Dex - 28 d 4 h ago

0

How do you offer a lifetime warranty on auti claim work then tell me I have to pay diagnostic fee's upfront to make sure the reoccuring issue is related to the original claim? What kind of nonsense is that!

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