I just wanted to tell everyone I DO spend copious amounts of time reading each and every post in corporate-office-headquarters.com. I feel your pain too. I, myself, have numerous complaints about Amazon customer service, but it seems my outsourcing things to India has totally backfired, where India is now going rogue, and creating their own Amazon!
Sadly, my Hindi is very poor, and I can't seem to control my own people -- people who I thought I hired to resolve worldwide Amazon Customer Service issues. I sincerely apologize for this, and know exactly how you feel. This is hurting me too, as well as our stockholders; this issue has wreaked havoc, and even got in between my receiving my new Ferrari I'd purchased from my own website! And so you all know I'm sincere, I've reduced my annual salary from $685,000,000 to just below a half billion. For those not good with math, that's a $165,000,000 pay cut. THAT IS HOW SERIOUS I AM.
And since my Indian and Filipino agents are of no help, please know I'm monitoring this site, and will respond to each and every problem posted on this blogsite. Even the folks who've kindly asked me for jobs, especially those who are applying all the way from India.
Thank you, and God bless!
J. I'm extremely happy with Amazon. We live in an imperfect world where no company will ever be perfect, however, Amazon has far surpassed most others in their reach for perfection. Thank you for the personal concern and taking responsibility. It isn't a quality shared with many CEOs.
Seriously? You must be hired help because no customer is that understanding with such poor customer service.
Well, I was a seller on Amazon and was told that I was suspended from selling because some of my customers did not get their orders. I checked my listing of orders and every customer received their order. I asked the Seller Performance Team to tell me what customer did not receive their order. I was told they could not tell which customer because of confidentiality rules. I can only assume that the same confidentiality rules prohibited Amazon from providing me with a buyer's name or address or what they purchased.
This moronic communication has continued now for more than a month. They ask me how I will fix something that never happened and I respond that I will check orders hourly so on and so forth. I have come to the conclusion this is some type of game for the seller performance team. As for problems with Asian it goes back the other way also. Massugu Distributing, LLC is not that happy with Amazon American. Perhaps the cultural differences are truly insurmountable. I do know I have lost thousands in sales because the Seller Performance Team is just jerking my chain.
So, I am taking a trip to Seattle to attempt to find someone who actually cares about Amazon and its sellers.
Thank you and bless you. I can now attest that venting is good for the blood pressure.
Richard G. Hogan Ph.D.
I have been attempting to list products with your site for almost 2 months. I have provided everything that has been requesting me and still GT denied without an explanation. I have been told to reapply a few times and promised call backs from a supervisor in your unharmed dept to no avail. How is it that your site does business this way when sellers are held to a different level of customer support. Your company request that we maintain excellent CS yet yours does not. I value my customers and will do everything I can to assure their satisfaction without your company telling me to do as such. Customer support is my main focus and I have extensive knowledge and experience in achieving it. I am very disappointed and feel that this does not matter to your company with the way I have been treated. That is very unfortunate. I hope to remedy the situation but do not have faith that my hopes will be achieved.
I completely agree. I have experienced this exact issue. How do we ever get to sell on Amazon? Does anyone at Amazon corporate care?
I'm glad to see your direct contact on this website. I'm a self-published author on amazon kindle direct publishing, and I have self-published more than 20 ebooks for over 11 months now, and I have not yet receive any payment report of my royalties.
Please, can you kindly look into my matter, on how they we give me the details I needed about my royalties. Some of my ebooks are: The Wisdom, The Wisdom 2, The Wisdom 3, Walking Through The word, The Divine Message, The Wise, Someone Cares, Demonstration Of Authority, Message to the one you love, The Son of the Carpenter, The Son Of the Carpenter 2, The Greatest Stories, The Power of Knowledge, e.t.c
Gbenga Ezekiel Oladosu
Amazon Bestselling Author
Hello J. Bezos. I have a problem involving a driver for Amazon in the greater Chicago region. Your driver of truck number 23260 had backed into my mailbox. I have called customer service on 3 separate occasions. I finally received a call from Doug Hescott regarding the damage. I have called Doug back 4 times now and have not received any help in this situation. Doug is ignoring my calls. To avoid this going to court I would appreciate some assistance in this matter. My name is Daniel Skinner-630 247 5407 or my wife can be reached on her office phone 630 258 5400, Thank you
Should never have left America! God only knows what those outsourcing folks can do with customer information. This concern not only applies to Amazon, it applies to any corporation outsourcing for higher profits and striking financial blows to the American workers. In many cases, corporations that are outsourcing will pay the ultimate price of stolen information and technology, just to save a buck along with the betrayal of the American consumer and the forgotten loyal American worker. I guess it can be said, "You get what you pay for."
Superb Post J.
We can resolve all of your worldwide customer services issues. I have been a customer of Amazon's since you started, and really do consider you to be one of the strongest Brands in the world today. What you are doing J is incredibly impressive. For a CEO to speak out like this, and to show their own faith in their company and their future is excellent.
RSVP Media UK Ltd - We are based in London, and I would like to meet. We already work with a large number of companies you know.
I hope that you are well, and genuinely know that we can support you.
Blessings, and keep up the good work.
Hello J. Bezos
I read through your comment and totally agree with you on the mentality of Indian centers and agents. The problem is not about India but the centers you have chosen to run your process. Indians are only for one thing "MONEY" they don't look out of the box to make things better but rather stay in that box and do their own thing. I am sorry to say these things but I have lived and worked in the UK for 18 years in the BPO (call center sector) and came to India and opened my own center to bring a change, which i have and been running for 3 months. After living here for 2 years i have learnt a lot of things. Mr Bezos I have always wondered what it takes to get a company like amazon to give a process to a company like mine who has everything organised and always put their clients and customers first even before thinking about how much they are going to get paid. To be frank its a complete and utter disgrace with the way Indian call centers are run. If you want to see a change then please get in touch with me, if one center can make a change then how many customers can you save and make happy. Now i am not saying this to get your attention etc..If you want your more than welcome to come and visit my center and see for yourself. My views are different and with this I personally want to make a change. Please don't put yourself down you did what you thought was right but the people around you who promised you a lot of things have disappointed you and your aims to make things work. So if you would like to get in touch with me my email address is (hidden). I hope we can have a conversation sometime soon. Good Luck and God Bless
Dear Jeff , I will like to reach someone in Amazon who can guide me in the process of becoming a Authorized Agent for your Company in the delivery Process here in Honduras Central America , we have all the logistic, Equipment and man power to deliver all products that sell amazon.com. Every costumer from Honduras who buy in Amazon received godos thru third party in Miami.....
(hidden) US personal number
(hidden)-5250 Honduras number
(hidden) MagicJack number
San Pedro Sula , Corts
Honduras Central America
OK - on the wild chance that is actually is Jeff Bezos I have a question - not a complaint. Actually we are quite pleased with all out Amazon touch points. We manufacture soap and package therapeutic grade essential oils for resale. We do a good volume of business on Amazon and would like to explore the opportunity of private label. Our stumbling block is not being able to connect with the correct department or persons. If you could steer us in the right direction - it would be very much appreciated.
May God continue to richly bless you,
My name is David Biscamp. After going through all the trouble of being cirtified with Pay Pal and all the other things like getting set up with a supplyer etc. On 4-16-2016 I was finally set to go to be a seller on your website. After recieving 3 orders to fill, I got an E-mail suspending my seller priviliges. I tried to appeal but It did no good. The only answer I was able to get was that it was a performance issue. At that time I hadn't even performed anything. I have a friend who is a lawyer,. He says that with all the e-mails that I have a good case for harassment and wrongfull termination. I'm sorry to hear about the pay cut that you took. nBut you see I took a pay cut too. Down to nothing. I JUST WANT MY AMAZON SELLERS ACCOUNT BACK AND MY NAME CLEARED!!!!!!!!!
Please please please read the email I sent you to help resolve becoming a seller on AMAZON. The frustration level is enormous. It has become ridiculous to try to understand the broken english of your folks in India. I'm great with accents, but these folks are also not at all educated as to what an FDA approved certificate looks like. They do not read the emails I sent in hopes of assisting them to understand my business or the documents I have supplied multiple times. It would almost be comical if I weren't working so hard to make my business work. As a single mother, putting in all of my own money, selling all I have to do what I strongly believe in and to be so spun around and worked over by such incompetency is unacceptable. You Amazon customer service for Sellers is deplorable. I want to see results. You are now getting my very hard earned monthly payment to be a Professional Seller on Amazon, yet your Customer Service in India will not accept documents that are absolutely the correct documents here in the USA to permit me to actually sell my products on Amazon.com. Is this a scam? Should I stop buying from Amazon? Is this the future of Amazon?
I am earnestly pleading with you to assist me in acquiring the approval to place my certified, tested and safe products for sale on Amazon. Please contact me via www.Seaweedsoul.com Help me change my star rating of you guys... :(
I have a friend who works for your Amazon location in Plainfield, IN ( IND 2). I am only doing this cause it hurts me to see her very upset at how it is difficult for her to get a transfer from the IND2 to the Ruskin, FL location TPA1.
She applied for the transfer in May cause she was relocationing to Florida , here she thought it would be easy since she has no write ups, makes what your company calls rate, and saw the position of Fullfilment Associate Available online for it. Then we chatted one afternoon, and she said after numerous inquiries by a very helpful HR that the Ruskin Location was not taking anymore transfers. Yet that same week 2 people from that location transferred to IND2. The HR in IND2 yet again contacted the Ruskin location and as of today after talking to her has not responded .
So it leads me to believe she will have to resign her post cause your company will not do a transfer.
This is why companies lose good, hardworking people. She told HR long time ago she was moving June 1st 2016.
Answer me a few questions Mr.Ceo
Why is the process so difficult for low level employees to transfer?
Your company is the first I have heard that has excuse my French has so much crap in transferring, promoting.
Well that's all I have to say . Hopefully you look into the matter and see for yourself what has been happening. Should you contact IND2 you will find out the person who has been trying to transfer to the Ruskin, FL location.
Just a note she makes more in IND2 than the starting salary of $11.00 At the Ruskin , FL location I am taking a wild guess that it's because she makes more. Ummmmm!!
sir i need refund for my mobile .not replacement .kindly change the returns policy . i have ordered a brand new lenovo zuk z1 it got bad within a day of my receiving. kindly help me out. please help me in giving me my money MY email id
Wow. So, now you make below half a billion. And customers like me, who work hard and make money get stolen from on your site. AWESOME. I HATE AMAZON. I HATE ONLINE SHOPPING. YOUR COMPANY SUCKS.
Your company is absurd! Thieves! I made an online order with a gift card from work. Later, I find out there are UNAUTHORIZED charges to my account. I call my bank to change my banking info before ANY MORE MONEY IS STOLEN. Amazon cancelled my account, Kept my gift card for 100$ and refuses to talk to me. BULL SHIT COMPANY. I'm suing.
Hello Mr Jeff Bezos,
Thanks for giving everyone the opportunity to reach out to you. I'm contacting you out to you from a well-established asset based carrier from Los Angeles, California. We were moving freight for Amazon regularly for the past 7 months from you ONT-8 facility in Moreno Valley, California. We were conducting our business through a third party broker who lost your account, for reasons unknown. As such, we are no longer involved with Amazon fright. I'd truly appreciate a response back with a contact info of a person handling logistics side of Amazon. Again, we're well experienced with all your facilities, and we have the power to handle more than a few loads a day. Thank you again for creating this blog.
I recently applied for a position with Amazon online for an Operations Administrative Assistant. Status indicates my application is under review. I was contacted by a recruiter by the name of Lindsay Gilbert, email was (hidden), with Amazon last week.
After some brief questions and a short interview process via email, she indicated I would be speaking with someone by the name of Madison Tate, and to be on the lookout for an email from her in a couple days.
As I stated, that was last week. I have not received any further emails from either her or Madison Tate. I tried to compose an email to both and both emails were returned undeliverable. I have tried this many times. No success.
I would like to check on the status of my application as well as get more information since I was initially contacted. Can you please help? I am extremely interested in the position for an Operations Administrative Assistant, and would like to follow up. Thank you!
From 4/26/2105 to today 5/26/2016 I have still been unable to get Amazon Kindle to help me get my grandson's kindle back to the way his original kindle function and all I get in a total of 3.75 hours of phone calls is tech support that gives me the run around. Today for 30 minutes I was on the phone with a Filipino young lady that could only say I am very sorry, I apologize for the inconvenience, I am sorry for your wait etc. etc. Now I am still on the phone and repeating myself over and over again because they do not understand. Is there any kindle support in the UNITED STATES ?
My checking account in Fla was blocked due to multiple attempts from "someone" at Amazon in Boardman Oregon getting the user name of my checking account and making multiple attempts at getting my password. NOBODY at Amazon could put me in touch with a Corporate Security/Fraud department. This is TOTAL BULLSHIT!!!!! I was given a legal department voicemail, that's it. A Corporation this size must have a security/fraud dept but they wont let people affected by their deeds know the number to complain. There is no number for any type of help other than placing orders. How about taking care of the people affected by the mis-deeds in your employ
How about posting a phone number for your fraud dept here so I can call them. I bet you would be pissed if YOUR bank account was hacked!!!
I have had the same problem since last Thursday and spent hours on the phone to Amazon and also emailed Jeff Bezos. This is beyond a joke.