I have been an Amazon customer for about 4 years and I have always been impressed with your service. Today I had a problem and your customer service representative read what his screen said rather than answer my question. I attempted to place an order with a gift card. According to my order summary, everything was fine and the order was placed. About 20 minutes later I received an email saying that my credit card had been declined. I did not use my credit card to make the purchase. I spoke with Josh who said that my credit card was used as a default card. I did not authorize neither my credit cards or my debit cards to be used. I put in the new gift card number. I asked this question to all 3 of the customer service reps that I spoke with tonight: If I did not authorize the use of my credit card to be used for the purchase, then why did Amazon attempt to use my credit card to get payment rather than tell me that the gift card was not valid? No one could answer that question so I deleted all of my credit cards and debit cards from the Amazon account. I would like an answer to that question. I did not call for your representatives to read their computer screens. Why wasn't the order just declined?
I have not had much buying experience with Amazon, however we had a problem with a SELLER on Amazon that was using our address for returns of their merchandise from unhappy customers...Since February of this year we have been refusing shipments. We are a CPA office and were in no way connected with this seller...Customer Service at Amazon was difficult to deal with and I was promised this would be resolved and really nothing was done about it....(that's why only 4 star rating)...Then I emailed Jeff Bezos with the problem....2 days later I get a call from a gentleman named "Cole" in response to my letter to Jeff....Cole was so wonderful, helpful, polite and just the true meaning of what great customer service is all about!....I am SURE my issue is now taken care of and a "hats off" to Jeff and his making sure we were contacted. Thank you Cole!...
I have used Amazon on many occasions and have been very happy with everything I've ever received from them However, I have a very major and serious complaint about Amazon. When I reviewed my credit card bill yesterday I discovered that Amazon had charged me $101.23 for a "Prime Membership" which I did NOT order or request. Also, I was charged $4.52 for Amazon Digital Services which I did NOT order or receive. I couldn't help but feel that Amazon must be owned by Wells Fargo and was just taking my name at random from their list of people who have ordered from them in the past and just added those charged to my account for some shady reason.
I called their number that was next to the charge on my statement and the guy I talked to was very polite and helpful - his name was Jeoffry. He did not state this but gave me to trouble when I told him I wanted him to credit my account for those two charges. He told me he would do that - no problem. He tried telling me that it must have been a "glitch" in the computer system and tried to be very protective of Amazon; however, all I could think of was how many people DON'T check their statements as closely as I do and just pay whatever charges appear on their statement and thus Amazon gets very much more wealthy by doing this. I have not ordered anything through Amazon lately so I know that I did not "accidentally" check a box that had me joining anything of any kind and will not be ordering anything through Amazon ever again.
I asked Jeoffry to send me an e-mail telling me that he had debited those two charges from my credit card account. He was very helpful and sent me the requested e-mail immediately.
Amazon does not charge you just because, you should have activated the 30 days trial and that auto renews at the end, stupid. :)
ITS BECAUSE THEIR WORKERS ARE ALL HOME BASED, YOUR TRUSTING A DUMB FUCK WHO WORKS AT HOME WITH YOUR CREDIT CARD AND ADDRESS INFORMATION. THEY DONT TRAIN YOU WORTH ANYTHING THEY DONT CARE ABOUT THEIR EMPLOYEES OR CUSTOMERS, SO BE AWARE. IF YOU ARE RECEIVING FRAUDULENT CHARGES ITS BECAUSE THEY HAVE SOME DUMBASS AT HOME IN THEIR UNDERWEAR TAKING CUSTOMER CALLS. I WORKED FOR AMAZON AND WHAT I SAW I DID NOT AGREE WITH OVER 1,000'S OF CUSTOMERS AROUND THE CHRISTMAS TIME LOST Pckges and AMAZON JUST OPENED CLAIMS NEVER DID ANYHTHING. THEY ALLOW PHISHING THEY DONT PROPERLY VERIFY ACCOUNTS THEY ARE A SCAM !!!!!! DO NOT TRUST THEM AND THE CEO'S ARE FLAUNTING IN THEIR HOT CARS AND NOT GIVING A DAMN ABOUT US !!!!!!!! SORRY ASS COMPANY
You are mad
This has not been deleted, congratulations, stupid
Amazon Customer Service Sucks
I was offered a position at The New State of the Art Warehouse in Fall RIver MA. I tried to obtain information in reference to the evening differential paid. THe offer is for Sunday thru Weds. 6 pm to 3 am why is it so difficult to obtain an answer to the differential paid. As far as overall customer service since no one at any level was able to hel[p me and I make $50 PER HOUR.
Jonathan M Epstein
I will never buy from Amazon again. The reviews are not to be trusted. Negative reviews for Hillary Clintons FAILED book have been mainly deleted. You cannot trust Amazon. Like Macy's and Walmart, Amazon is a nest of Liberal corruption. AVOID!
I am damn EXASPERATED with the supply of a wrist watch by AMAZON via Invoice DL-SDED-137(hidden)4; dated 21/09/2016. The buckle broke on my 1st wear. I am moving heaven and earth to register my complaint. Their numbers do not function properly. E mail bounces. I am enraged at these fellows who fool the world.
I want someone in the complaints section to revert on my mobile - 0 94490 58209.
I am a seller of Amazon and I would want help from the head office . I feel that I am been cheated with false promises and commitment from seller Team past 75 days regarding getting my payments. I am very unhappy with Amazon and I will be posting my thought s on social Media as well as write to the US and other offices to let them know what is happening..
I would highly appreciated if amazon finance team discuss with me directly and solve our payment issue Immediately.
Cont no : (hidden)220.
Your prompt response will be highly appreciated.
Amazon sells duplicate products through their fake company like Cloudnin in India. I get a fake and duplicate baby lotion from Amazon of Johnson & Johnson company. My kids got rashes on their skin after using it. I got it tested from Johnson & Johnson and it was proved that the product is duplicate. Amazon only cheats and sale all duplicate products of good and reputed companies in world. They are playing with lives of the people by selling fake and duplicate products. This company Cloudnine in India does not have any contact details nor any postal address. It is a fake company formed by Amazon to sell their duplicate products online in India.
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I will never again do busineess with Amazon. I was sent a Chase Credit Card for Amazon. I did not order this card. The shredded remains are being sent to Amazon Headquarters in Seattle. This is the second time I have been defrauded. The first time was for an over $100.00 service that I didn't order. I will publish my feelings whenever possible telling the world what a lousy company you have in AMAZON.
I did not want to join the group, please stop now
Please I do not want to join amazon prime. You have tricked me again. I am stopping amazon altogether
This is very painful for me to accept this nonsense... I have no use of other 2 nd product .. which is booked accidentally due to some technical issues.. & on this customer has to face problem, I agree might be I crossed the return policy date.. but I was keep following up, they were so many mail exchanges done on this issues, if you don't have customer only then what you gonna SALE..as a advice - save your customers..
For sure I am not going to book any order in future from AMAZON & same I will recommend to my entire friends & others too..
I am so disappointed with Amazon right now. I just finished a chat, regarding my kindle.
Back in February I bought 4 kindles, the one I used, the screen went out, so I contact customer support, and was informed my warranty was over. So after much haggling they offered me a replacement one for 29.99, I did that in June.
Well that one died a few days ago, again I contacted customer support, and again, I was informed that the warranty was over again.
This time I can get another kindle for 44.99!!!!!!!!
I even went the supervisor, but no....claiming that the price is set by the "replacement team" I am a dedicated customer of Amazon, but this experience is ruining Amazon for me.....I am so disappointed and sad by this.
I even talked with supervisor, who ended the chat without telling me. ...I took screen shots of the who chat....that way I can show that I was always respectful.
I just don't believe this!!!!!
With all products you have a legitmit right to 2 years manufacturer warranty.. If amazon is doing this to you I would contact the ombudsman service they regulate the legal complaints done by customer who have the right to there warranty.
@hammerzone i think you should have read the returns policy on amazon before contacting your ombudsman. Its 1 year in all electronic products if you believe its over 1 extended warranty then I'd suggest you contact the manufacturer
My name is Amit and I would want help from the head office . I feel that I am been cheated with false promises and commitment. I am running after my own money from the past one week and no resolution yet .. I would request u to take action because although the amount is only 2000 but still to process is not followed well. I am very unhappy with Amazon and I will be posting my thought s on social Media as well as write to the US and other offices to let them know what is happening..
Your prompt response will be highly appreciated
Worst place to work at. They work you like slaves and you don't get treated fairly. None of the leads know what is going on. You tell them you have a problem and they say they'll handle it and it's never corrected and nothing is done about it. I quit that place and guess what? I haven't received my last paycheck. Nothing is in my bank account and I've called my bank already; there are no holds or any of that crap that a "responder" on here will tell ya. A week and a half is what they owe me. And I am pretty sure that I'm not the only one that they owe money to.