Information, reviews and public commentary for US companies

 

Amazon

Rating
0.993833
Web
http://www.amazon.com
Address
410 Terry Ave. North
Seattle, WA
98109-5210
Phone
(206) 266-1000
Twitter IDs
@amazon
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Nette - 15 h 20 m ago

1

I considered using Amazon Prime TV, but after speaking to Mike in the Phillipines, who informed me I used my Prime TV 30 day trail before needs to recheck the records. I did not have a TV that allowed me access to watch this until 7 months ago. You figure this out!!!!! Amazon, I think you have stepped my your Customers to many times and you just do not care. I want you to know who sent this...

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Kristy - 15 h 38 m ago

4

Hi I'm a amazon employee at winsor Ct fulfillment center I have major issues how they treat employees etc

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GT- Ray - 16 h ago

0

I Have just had the worst experience with amazon Customer service. after being a customer for almost 10 years. The Manager Jesus was very blunt and offered me no option or recourse for the Mis- information that was given to me on 3 occasions by his Juniors Customer reps on the phone for a report i made 6 weeks ago about someone fraudulently using my credit card on amazon, Further they know that orders were being place on the same day i made the report and the still Shipped my stuff to the thief.. HOW AMAZING IS THAT!!

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deez nutz - 19 h ago

fuck amazon bitch

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AMAZON DOESN"T LET YOU USE POINTS! - 1 d 6 h ago

0

SUCKS! went to register to use my credit card points and continuous error message to "try back later"...their "chat" team (in the Philippines of all places) is USELESS and tells me that the "fix" is going to take 4-5 WEEKS. How can a maintenance thing take 4-5 weeks...it must have been hacked! AMAZON really sucks and is misleading customers to think you can use credit card points...they should compensate us for their problems.

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Faye Lucker - 1 d 11 h ago

3

I purchased 2 Kindle Fire HDX's brand new on June 1, 2016. Kindle FIre #1 has been replaced 2 times. Kindle Fire #2 has been replaced four times. The first replacement was shipped June 10, 2016! I received the fourth one this past Thursday and set it up on Friday. The screen is unsreponsive and today is only Sunday. I contacted Kindle Fire Support through Mayday and telephone; all troubleshooting unsuccessful. I spoke to a supervisor Marvin and his manager Hilary today. They advised me each Kindle replacement has been a refurbished model and the only resolution was to send me another refurbished model (this will be the FIFTH time this process has been taken for Kindle #2). I am requesting Amazon replace the Kindle Fire HDX with a BRAND NEW one or refund my money. They are not willing to. I filed a complaint with the BBB today. I would appreciate the company providing an acceptable resolution prior to the BBB stepping in. I can provide account and order information upon need.

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Katrena Herman - 1 d 13 h ago

1

Hello my name is Katrena Herman. I am emailing because I was given miss- information by an Amazon representative (Winter R.) about the student prime account. I was told that it would be $49.00 for 4yrs of student prime regardless of what the terms and conditions state. After checking my account I saw that it was for only 1yr. I called in and spoke with a Supervisor (Ian) and told him what happened and was asked how I would be compensated as a long time costumer. Ian told me he could only give $5.00 and that, that is generous because that usually is not given. Also, he stated that I could use that for shipping when shipping is free with Amazon prime. Next, I spoke with a Manager (Miraim) and was told that she would not have even offered me the $5.00 and would have just told me that she would speak with Winter R. Also, she told me that in the terms and conditions it states this information and I told her that I understood that and that is why I ask Winter R. point blank if this information was correct. She told me it was $49 for 4yrs regardless of what the terms and conditions states. I explained to Miraim that I understand what she is saying and what Ian stated but that the Reps. should be trained to answer point blank questions. I also stated that a customer should be compensated with more then $5; especially a long term customer. I am very disappointed with how I was treated as a customer.

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Carol Finnegan - 1 d 18 h ago

0

I think the Amazon company should take a closer look at some of their employees. Random drug testing should be mandatory. Most companies have these rules but I do know the office(s) in New Jersey and maybe other locations don't seem bothered by it.

How do workers get away with walking in high or coming back from lunch the same way.

Amazon is a great company. Sadly if these are the employees that work there it doesn't say much for the company. Random testing should be implemented.

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Sam - 1 d 20 h ago

0

HORRIBLE! After illegally taking over $100 out of my checking account I had to make several phone calls to the bank to straighten out my overdrawn issues and then call Amazon, etc., during tax season (I am an accountant). Now I am afraid to shop with Amazon and have to find another way to purchase items I need on the Internet.

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Anonymous - 2 d 13 h ago

DO NOT SELL ON AMAZON THEY BUSINESS PRACTICES ARE FRAUDULENT!!! THEY HAVE BEEN HOLDING MY MONEY(OVER $5,000) FOR OVER 4 MONTHS NOW. THE DEPARTMENT THAT RELEASE YOUR FUNDS CAN ONLY BE CONTACTED THROUGH EMAIL AND THEY NEVER RESPOND!!! THEY ASK YOU TO KEEP APPEALING YOUR CASE SO THAT THEY DON'T HAVE TO REFUND YOUR MONEY. BEWARE!!

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Patti - 2 d 12 h ago

I'm not sure what state you are in, however, you should file a formal consumer complaint against Amazon with the District Attorney's Office. Generally, you should find them listed in the Capitol City where you are located. That usually gets these matters handled especially if Amazon is violating the law. Also, the Corporate Offices for Amazon are located in Seattle, Washington. You can look them up on google.com. I'd call them first to see what they can do. If they're not responsive, then go to the D.A.'s office.

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Anonymous - 2 d 13 h ago

0

DO NOT SELL ON AMAZON THEY BUSINESS PRACTICES ARE FRAUDULENT!!! I HAVE BEEN HOLDING MY MONEY FOR OVER 4 MONTHS NOW. THE DEPARTMENT THAT RELEASE YOUR FUNDS CAN ONLY BE CONTACTED THROUGH EMAIL AND THEY NEVER RESPOND!!! THEY ASK YOU TO KEEP APPEALING YOUR CASE SO THAT THEY DON'T HAVE TO REFUND YOUR MONEY. BEWARE!!

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jb - 3 d ago

1

i think some of the amazon buildings need a complete retrain on there management and a new security set up. My car has almost been broken into twice and amazon did nothing but say hey its a bad area park under a street light. BS. keep telling me its not network policy for security in parking lots but we keep having break ins, people hitting cars and even questionable characters in parking lot threatening people and harassing them for money yet amazon says ehhh its a bad area call the cops, the cops say its amazon private property...... HELLO is anyone listening?

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Ted A - 3 d 6 h ago

0

I ordered 2 simple items from amazon. they offered free 5-8 bsns day shipping. After checkout it stated I should expect to receive the item in TWO MONTHS! The worst customer service ever! They argued with me that as long as their advertisement doesn't specifically say the item is in stock that it isn't bait and switch to leave it for months then offer to sell the exact same item through another vender for 50% higher price!

The page I went through had nothing about backorders or 1-2 MONTH delay before shipping. they pointed to a different page that after my complaint displayed a 1-2 month delay sign. Rude, disgusting bait and switch from their overseas call center!!!!

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Anonymous - 3 d 13 h ago

I recently purchase a product through you and on my credit card bill you charged me $99.00 for membership fee. I didn't sign up for a membership nor do I ever want to.

Please credit the $99.00 back to my credit card.

Dorothy Huff

1150 East 5th Street

Delta, CO 81416

(hidden)

Thank you

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Dulcimer Jim - 4 d 6 h ago

0

Made two orders this year, I would say so far but, I doubt there will be another. They screwed up both of them. First one they made right. Last one some gal named Shelly told me off and sent me a nasty email. Amazon kept sending my bank the wrong experation date from my card. I talk to this Shelly and explained it to her and she told me my bank and I were full of it. The next day the problem was magicly fixed. Do you think I got an apology? No they didn't even bother to answer my emails... Way to go Amazon

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Darlie Katz - 4 d 10 h ago

Amazon you missed the mark. The comercial with the pony. The pony wants other ponies not a door. You should have done your research. Please get the pony some ponies. I know you do not ship ponies but you caused the deboggle now you fix it.

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KYLEE - 11 d ago

0

I RECENTLY BOUGHT FROM AMAZON I SENT A TOTAL OF $811.11 ON MY ORDER OR AT LEAST THEY SAID THATS WHAT IT ALL WAS GOING TO COST. IN THE END THEY ENDED UP TAKING 1256.29 OUT OF MY ACCOUNT ACCORDING TO MY BANK STATEMENTS. I THEN CALLED AMAZON AND ASKED TO TALK TO A SUPERVISOR BECAUSE THAT IS A $446 DIFFERENCE, I SPOKE TO A SUPERVISOR NAMED OLIVER HE SAID THAT HE WOULD PROCEED TO SHIP MY ITEMS AND HE WOULD REFUND ME ALL OF MY MONEY THIS WAS ON 4/18/2016 AND THAT ALL OF MY REFUND WOULD REACH ME IN 3 TO 5 DAYS. TODAY IS THE FIFTH DAY I HAVE NO MONEY IN MY ACCOUNT WHAT SO EVER. AMAZON STEALS YOUR MONEY. THEY ROB US OF OUR HARD WORK AND EARNINGS. I AM SHORT ON MY MORTGAGE NOW THAT THEY WITHDREW ALMOST $500 MORE THEN THEY WERE SUPPOSED TO. DO NOT, I REPEAT, DO NOT WASTE YOUR TIME AND MONEY ON THIS SCAM CALLED AMAZON. THIS IS NOT THE FIRST NOT THE SECOND TIME THIS HAS HAPPENED TO ME BUT IT IS THE THIRD. AND I WILL NOT DROP IT.

Flagged for review. 
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Theresa - 7 d 5 h ago

4

Contact the BBB of Seattle and file a formal complaint. I would also put in writing what has happened, and what was said, and send it to headquarters CEO. Mail it certified with return receipt. Can't say how fast it will work, but I believe you will get your money back. Best wishes!

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JD - 4 d 12 h ago

0

Hello Theresa I intend to contact the BBB if my issue is not resolved today. There have been some really crazy things going on and customers are treated extremely in a poor fashion. So hopefully my issue will be resolved bur if not then you will see my complaint about Amazons employees and what they did to me. My call back from a so called supervisor is pending as we speak.

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Your story doesn't add up - 6 d 18 h ago

5

Yeah right! Lies. you probably work for UPS.

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Anonymous - 6 d 8 h ago

You should have called your banked and refused the charge, it was not authorized by you... You can still call your bank and reverse the charge

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Ejel Stonesifer - 4 d 19 h ago

0

Horrible!

After $1590 in purchases since December 1st and 59 orders, I had an issue with an order and instead of refunding my money amazon decided to refuse to refund my money for an order that never arrived and the seller admitted to lying about the sale.

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Alex Carter - 5 d 12 h ago

1

I just made the mistake of spending over $400 with your company one pair of my jeans came from a third party vendor I place my order on the 13th I'm still waiting for my money to be paid be put back on my card none of the customer service employees are helping me solve or resolve my problem I am very unhappy and the stuff that I did order in the last 2 weeks I'm going to repackage and send it back to you I don't like your customer service or your refund policy there's an investigation you shouldn't use vendors that aren't going to be credible and give people back their money when they spend it with him I'm very disappointed with Amazon

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House Of HaHa - 7 d 9 h ago

0

I am unhappy with the lack of contact options available. My art was stolen and is being sold on amazon. No one has rights to distrubute it, but it's selling on amazon in competition with my own original. I just want to talk to the people who deal with infringement investigations. The person selling it is even using our copy - their product says it's our design. I got an email in response to my complaint about matching product detail pages - but this is not the issue. NO ONE should be selling my art under any description besides ME. Please provide a contact number to (hidden)

The below rating is reflective of my experience with this issue only - I have been a satisfied customer for years prior.

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Theresa - 7 d 5 h ago

4

Contact the BBB of Seattle and file a complaint with them, I would almost guaranteeyou will get a response. Then I would also reach out to the Federal Trade Commission.

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