Information, reviews and public commentary for US companies

 

Amazon

Rating
1.217672
Web
http://www.amazon.com
Address
410 Terry Ave. North
Seattle, WA
98109-5210
Phone
(206) 266-1000
Twitter IDs
@amazon
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MFH - 13 h 49 m ago

0

I recently discovered my credit card had a charge of $128.22 from Amazon PRIME. When I contacted Amazon, using their chat room, within minutes the customer service representative, Pandurang, had discovered that I knew someone named Jerry (my husband). Pandurang said my credit card information was on his PRIME account, and kept insisting that he had put it there, although I explained repeatedly that he has no access to my credit card. Pandurang finally agreed to cancel $117.96 of the $128.22, claiming that the difference was because he had used PRIME videos, and adding that his PRIME membership would also be cancelled. After a lengthy and testy chat with Pandurang, I was finally told that his PRIME membership had been cancelled and that the $117.96 had been reimbursed. I was able to get Pandurang to email me a transcript of the chat. Ironically, Pandurang's last comment in the chat was "We look forward to seeing you again soon." Not likely! In talking with my husband later, I discovered that Amazon PRIME had a few years ago charged something to one of his credit cards without prior authorization. Unlike me, he did not question the charge, and once or twice watched a streamed video through Amazon. I have long disliked Amazon; this experience has hardened my resolve to take my business elsewhere.

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Nicola - 19 h 33 m ago

1

HORRIBLE CUSTOMER SERVICE I HAVE HAD 2OF THE WORST EXPERIENCES WITH THESE AGENTS THAT CLEARLY HAVE NOT BEEN TRAINED PROPERLY THEY RELL YOU ANYTHING THEY THEIR SYSTEM IS A CROCK THEY HAVE NO CARE AS TO WHAT YOU ARE GOING THRU AND THEY GIVE YOU THE IMPRESSION OF WHO CARES AND SO WHAT LIKE ALL THIS MONEY THIS COMPANY IS MAKING YOU WOULD THINK THINGS WOULD FLOW JUST RIGHT PACKAGES IN THE PAST SAID DELIVERED BUT NOT DO YOU DO A BACKGROUND CHECK ON ANY IF THESE PEOPLE LIKE COME ON WHERE IS THE WORLD IS THE CUSTOMER SERVICE

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Employee @ Bear down Logistics - Cincinnati Ohio - 1 d ago

I must say that I'm working for a company that does delivery for Amazon in Cincinnati Ohio. I loved the job, even to the point of getting there an hour early EVERY DAY to get the best van for the job of the day ahead. But unfortunately the delivery areas that I was being sent to in Cincinnati by the company...(the wealthy & predominantly white areas)... were calling Amazon & complaining that a Black Man was in their area in a white van, delivering packages. I come to work and was told that Amazon has suspended my account because of the complaints. I had asked to be sent to a different area, but that didn't happen quick enough and now I'm without a job. I was devastated. The company said they tried to help, but that may have just been a lame excuse for really doing nothing. What do you do or who do you turn to. A person's livelihood is snatched away in an instant. It's an utter disgrace.

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Mansoureh Sarrafzadeh - 1 d ago

5

Hello, It's wonderful that you now have the garage delivery but for people like me who don't have a garage, i would like to ask Amazon to give us the option requesting dropping it over the gate or fence! Most older homes don't have a garage. My packages are always left on the steps where everyone can see it and i am always worried about them being taken. Will you please pass on this request or let me know who to contact about this? Thank you so much!

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Michelle J - 2 d 4 h ago

1

I'm an employee at the Amazon location Smyrna, Georgia. I have been harassed by an Area manager and Assistant for months now. I tried to ignore it but now I was offered a position from new management. But suddenly the position is no longer available because the spoke the old management spoke with new management. For months, I have had management walking around me constantly and waiting at the time clock for me as if I'm the one stealing time or clocking in, leaving the building and then coming back and clocking back in when the shift is over. This went on for two months. I used up most of my paid time off because my anxiety got so bad that I would have bad panic attacks and vomiting before it was time to go to work. I've been seeing a therapist for anxiety but after the hostile work environment was created I was put on medication. All of this has been documented with my physician. All the stress caused me to have a miscarriage. The only reason I have not spoken up sooner is because I have fear of losing my job because usually when you complain on

Management the employee gets fired. I love working Amazon but the hostile work environment has made it very difficult. I wouldn't want anyone to get fired but I have all the documents from my physician and had to be put on anxiety medication it has been so bad. I do not want have to pursue a lawsuit but something needs to be done about this asap. Even my children see me go through this before work. signed Anonymous.

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Hassan Rashad - 2 d 14 h ago

0

Please note that the management of the Souq.com Saudi market is a first class racism and deliberately close the accounts of non Saudis in the Souq.com only based on "their nationality or their religions or even their colors and this is terrible kind of racism must be addressed by you at maximum speed and check on the activities of the souq.com management as it is part of your company assets and your reputation is under questioning now

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Dixie - 2 d 15 h ago

3

I've been binge watching the original Dukes of Hazzard on Prime Video and the other day I went to continue where I left and every single episode now says unavailable, please don't remove them. Please for the love of God do not remove them. It's not about hate and it ain't about racism, please stay with the truth and don't be a snowflake. I speak for myself and many others who have joined Amazon Prime because it has the Dukes of Hazzard.

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Anonymous - 3 d 37 m ago

Hi my name is illya Martin I work at Amazon fulfillment center in Kenosha Wisconsin we are experiencing very poor work conditions people are overworked management is not doing anything about it we need someone to come down here and to check on the employees have a blessed day

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My review is 0 my experience is awful - 4 d 10 m ago

I hv ordered a wheel chair on March 7 2019 I need to get reimbursement from my insurance company I am 81 yrs old I needed two neighbors to bring it down to my garage I have cld abt 29 times since the middle of March to date to get an invoice however I have had no luck I can't open the box myself and will hv to hv help to open it when needed in June However, I need the money now it wa$113.00 I cannot understand why getting an invoice is so difficult.please send me an invoice my name is Gayle ALFRIEND my address is 20702 El Toro Rd apt 260 lake Forest Ca 92630

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Nancy - 4 d ago

Amazon Corp ....on an iPad ,just tapped on 'Connect Amazon ' and took me to everywhere else than Amazon. My account was compromised last week. I called and spoke with a representative concerning it when I discovered it...not sure which country your customer service was in that day or is, because I called customer service again today ; after waiting to hear back that Amazon Investigation was suppose to put a hold on my account and inform me. The un-ordered,unauthorized orders are still on my account. I mention which country your customer service is in and where I am calling because...bit of a hard time understanding ,hearing and responses were too scripted and do not have confidence, issue not resolved yet to return shopping on Amazon.

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gianni - 4 d 4 h ago

0

I bought a new dewalt tool from amazon germany i got used? after this thing suspending purchases on amazon

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Zen Lapham - 39 d 18 h ago

0

I was billed for my mothers amazon prime without notice to me or her, the only reason they billed me was becouse my card details were saved on her account,

NO CVC

NO PIN

NO NOTIFICATION

NO CONFIRMATION

And I am being forced to wait 3-5 business days for a refund on a digital subscription! a refund mind you of OVER ONE HUNDRED DOLLARS!!!

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Dave Warren - 36 d 19 h ago

0

This is a common problem with Amazon. If you still have issues, let me know. We are looking at filing a class action lawsuit against this company for their actions. We will be suing on behalf of all customers who have had these issues.

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Paul - 34 d 17 h ago

0

Thank you I can not get my credit card #s off ther site. Just waiting for someone to break into amazon again and start the fraud thing. Paul

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Lizk - 32 d ago

0

It's already happening. Someone broke into my account and changed my email. Amazon for at least 4 weeks that I can confirm knows that there is something going on and they are doing nothing.

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meg - 17 d 18 h ago

0

call your credit card company and cancel your card and get a new one. this happened many times to my grandparents they just order a new card and the amazon wont have it

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Alesa Lott - 34 d 34 m ago

0

A broken back sofa wdge. Delivery day I discovered the damage after unwrapped. I contacted the customer/special handling. I work out of the city for weeks. I only had this week home. I go back on the road on Sunday. Guests coming Saturday. The delivery company refuse to pick up until Tuesday. I am on the road. Now, I got rag furniture and being held hostage for my refund. Not to mention hours of being passed around by Amazon and their delivery service. I wanna sue!!!!

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Laurie Hogan - 30 d 21 h ago

0

Hi Dave,

I have also been being billed for a "Prime" account that I did not sign up for. In the process of fighting the charges that started at $13.44 a month to late charges and interest now totaling close to $80.00. Call their Customer Service and was given a mailing address, sent all the documentation and it was returned a wee later that the address did not exist. I will never shop at Amazon again unless I absolutely can't find an item anywhere else. I will jump on that law suit band wagon if it's ever filed.

Laurie

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Hans M. - 20 d 16 h ago

If you charged the amounts to your credit card you have the right to dispute the claim. The keyword is "dispute." Once that is uttered, they have to communicate with you. I wish you the best of luck.

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Kris - 25 d 19 h ago

0

They just got me for a two hundred dollars today and nobody is trying to help me. They keep hanging the phone on me.

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chelsie m milhon - 23 d ago

TOTALLY IN

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Carol - 23 d 50 m ago

YAY DAVE! COUNT ME IN !

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Steven - 21 d 18 h ago

0

If you go through with it, contact me @ (hidden). I have been dealing with them for almost 2 weeks for a $399 refund. They are taking their time because it's a large amount & that's straight out of a customer service rep's mouth.

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meg - 17 d 18 h ago

0

void it through your credit card company say it is fraud. order a new credit card at the same time. then you dont have to deal with the associate with amazon. good luck

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Sandra Marcus - 19 d ago

I am a senior, and this company saying they will take out an amount over $100.-- and the date in May, 3019 just made me sick. This is the second time this has happened. This time I can find no phone ##S to call, and from what I read in these events, it would be a waste as they have their evil covered...today, new, "But not their marriage" and they walk with a bank amount. If you make your salary honestly that is a credit to you...but taking $ out of someones account for your greed,,,is evil.

Class action lawsuit... we, would be asked to pay what?$$.

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dissapointed - 6 d 23 h ago

Sandra, I understand completely. My father is almost 80 years old and they were billing prime without permission too. However, it is ABSOLUTELY WORTH IT TO CALL. I called on behalf of my father and got over 200 dollars back. Or maybe it was 300? I don't remember, they had been billing him for prime for like a year, it was outrageous. The money appeared back in his account after three days. I know its a hassle and that they are truly despicable, but you deserve to get your money back even if it has been a while. Call this number 1 (hidden).

On another note; I pre-ordered the all-new-kindle 10th gen 2019 in March, waited until its release on April 10th , it is now April 18th and they still haven't even SHIPPED IT. Im getting worried they- like, never will! I see 40 reviews on the product so I know other people have received theirs even though they didnt pre-order. Pre-ordered purchases should have shipping priority !!!!! I keep calling they keep promising "it's going out today" every day now for a week. It was a gift, I had to get them something else. Now I want to return it but I'm afraid to because judging by the comments on here it looks like they don't like to let go of more than 20 bucks in returns. Im surprised they gave my dad back his money. I did have to threaten them quite a bit though and accuse them of elder abuse

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Anonymous - 6 d ago

Wow, I didn't know they were going to hide their phone number on my comment that I typed in specifically to help Sandra. That is ridiculous. Since they won't allow their customer service number to be displayed on here, just type Amazon customer service phone number into google or whichever browser you use and it will come up. Know what, I will write it out for you here; one eight eight eight two eight zero four three three one. Hope this helps.

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Adam bills - 5 d 13 h ago

3

Give me your phone number

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