Information, reviews and public commentary for US companies

 

Amazon

Rating
1.689655
Web
http://www.amazon.com
Address
410 Terry Ave. North
Seattle, WA
98109-5210
Phone
(206) 266-1000
Twitter IDs
@amazon
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DUCK RYOO - 6 h 9 m ago

1

my order number 113-2314311-2560204. the total amount of $77.50. but other store $61.46.i believed in the amazon.com to buy on price. look at my purchase history. i told supervisor. the supervisor said,"we are probably the amazon.com". if the price difference disappeared in other store? be order cancel?i am not happy. i am customer long time. i thank earner a lot of money amazon.com.

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J Stone - 2 d 17 h ago

0

This company is a joke. Over the weekend I redeemed a $50 gift card which brought my balance to $100. Before I could buy anything, I got an email from Amazon telling me my account was on hold *sure enough I couldnt even log in* and was advised to contact the person that gave me the card. Long story short, I spent 4 hours on the phone with customer service yesterday only to be told...."we cant log into your account, you'll have to talk to somebody else, and they will be in touch." At 4:00AM EST I got an email from Amazon stating "we have been in contact with the cardholder of the card supplied as the payment method for your order(that is a LIE). They inform us that your use of their card is unauthorized (another LIE), and as such, your account has been closed and all outstanding orders have been cancelled. We regret to inform you that your business is no longer welcome at our store."

Thats fine, because I will never seek to do business with you idiots ever again.

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Eva Q - 2 d 18 h ago

5

OSCAR was a great help to me today I have been dealing with ordering a new paperwhite kindle with people

who kept sending me the wrong product and charging me for it and keeping me on the phone for hours. it was nice to speak with someone in America !!!!!!!!!!

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Staci Heim - 7 d 29 m ago

0

I sold my iPhone 5s to a seller who got her mother involved with the sale, stating her daughter was a minor. That's the first problem I have. Next, the girl didn't want the phone but kept it for 2 weeks. When she finally sent it back to me, she wanted me to pay for the shipping. When I received the phone back, she kept the original box (probably threw it out), and the phone had greasy fingerprints on it and it was passcode locked. I mentioned all of these problems to Amazon Seller Central. I gave the buyers a partial refund, keeping a $20 restocking fee. They filed a claim with A-Z and they were given the rest of their refund, which I am now responsible for paying. So I received $228.33 from the buyer for the phone (after Amazon fees). I authorized $229 for a refund of the $249 they paid (before taxes, shipping etc.). Amazon charged me an initial $214.34 to refund the buyer, then after the A-Z claim was found in favor of the buyer, Amazon charged me an additional $22.40. So that's a total of $236.74 Amazon is charging me for a phone that came back to me in poorer condition than what it was sent it. I have been in contact with both Seller Central and A-Z claims departments. I get nowhere. They give me what seem to be automated responses. I will not sell on Amazon anymore. I am not a company that can afford losses like this. I am just a person and I think they forget that sometimes. I do not recommend anyone sell on Amazon.

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sean - 12 d 18 h ago

0

in my opinion there are a fraudulent company they make promises about deliveries and cannot fulfill them per ups did you get a call center in India or the Philippines and they tell there sorry.put your money where your mouth is make the guarantee if it don't get delivered to get your money back.

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derrick - 13 d 17 h ago

0

worst company ever such a scam

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Chris - 15 d 10 h ago

5

I just had the best customer service experience with one of your reps, Alexis B. She was friendly, professional and accommodating. My hats of to her. Hopefully you will be able to give her some recognition.

Thanks,

Chris G.

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freedom - 15 d 19 h ago

0

I started working for SMX-amazon in Hebron, Kentucky 2weeks ago. The orientation provedbto be a joke because the "kid" could never answer any of my questions. I worked at the return center and my role was to find space to place boxes. The scanner(which is a joke)only records if you are able to store or should I say stowe a box.I would walk for over an hour looking for a spot only to be told "yea we know there is no place to put the items". The next evening I was able to Stowe items and I even consulted with an ambassador regarding a pallet of unsaleable items I attempted to Stowe. I was met with "you have been inactive for 40minutes" All I have done is my job and that ridiculous scanner says otherwise. What a messed up way to manage a company!!! No wonder they have a revolving door! Smh and never doing any kind if business with Ass-mazon.

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Claudia P. - 16 d 11 h ago

0

After close to 3 hours on the phone with customer service I know have a headache and still frustrated. 1. The final order with Amazon during the holidays never got to me. 2. On 12/18 I went on chat with customer service asked for a supervisor who had no clue, was making up stuff and contradicting herself. 3. Was told I was going to get refund found out today I didn't. 4. First call today was 1hour16 mins supervisor was not listening to what I was saying nor asking. 5. Second call today 1 hour and 20mins finally got to speak to native English speakers and after I said I can't believe you can't even offer me credit I got it. But I had to suggest it. ------------We all work to darn hard for our money we do not need to get headaches or frustrated when making purchases. I have shopped at amazon for years even sold things but this will be no more. After I use up my credit I am afraid I will have to say Adios. I do not need aggravation especially when I am forking over my hard earn money.

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Anonymous - 43 d 13 h ago

This company will lie to you just to get your money. There is a review for you.

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Claudia - 16 d 11 h ago

0

This will lie and contradict themselves.

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Anonymous - 30 d 19 h ago

Hello , Carolyn Fluker I was working at the site in Lebanon Tennessee amazon Fulfillments Center an incident injury occurred on 12-13-2014 @ approximately 10: 00pm Sustained an injury to my Right knee (torn ligament). I report to the safety manager (Robert Frash) I follow the protocols of the Positions panel. Nurse practitioner referred to see orthopedics Dr. Petty whom I chosen from the 3panel. Everybody at SMX office overlooking the incident happened at amazon at the above location(615) 449-2742Fax Smx (615)449-1635office phone. Please contact the injury victim as soon as possible.Also I been going on 3week now haven't seen the bone specialist either wish was referred by panel Dr. Smx manager wonder about the safety bonus then an injury person got hurt on the job working log hours.

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Lori - 49 d 17 h ago

0

I have been using Amazon for years, have Prime and an Amazon rewards credit card. Somehow over Black Friday and Cyber Monday there was a mix up with this card and even though I got confirmation emails for all my orders., I now find that they were all cancelled by Amazon because of the credit card mix up. Customer service found the mix up and the first order and restored it to my cart but would not honor the Black Friday prices, saying there was no notation they were purchased under a special deal and offered me $5 credit. The first customer service rep wanted more time to deal with the 7 orders that had been cancelled and would call me back in 15 minutes, after 2 hours I called again, of course you can't call directly, you can only ask them to call you. The supervisor I talked to was the one who offered $5. Then the line went dead. I am super unhappy with the treatment I am getting after being a loyal customer for years. A lot of my Christmas gifts are now not going to show up and I can not go to the city to shop since I am caring for my ill husband.

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lifesaver - 92 d 19 h ago

0

I read online in today's news that your company supports Planned Parenthood, the largest ABORTION provider in the United States. Abortion is the taking of unborn children's lives. I believe it is a grave mistake on the part of Amazon to support abortion. I will no longer be giving you my business and I will encourage and let everyone I know that is against abortion not to do business with your company. Let's not sugar-coat what exactly abortion is....the dismembering of a human baby that feels extreme pain. It is a known fact that abortion is linked to breast cancer as noted by Oregon Health Sciences University professor and MD Dr. Toeffler who's done extensive research on breast cancer link. PLEASE STOP SUPPORTING ABORTION!

PLEASE FORWARD THIS MESSAGE TO THE PRESIDENT AND CEO OF AMAZON. I would like to hear his response back.

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Anonymous - 50 d 6 h ago

It's 2014, women have choices, wake up

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Anonymous - 54 d 9 h ago

0

I know longer will do business with Amazon and their Kindles. I want to purchase date time from ATT and am told by ATT that my SIM card is active and they cannot add data time for me. Amazon tells me not to open my Kindle and not to let ATT open the kindle. The Kindle is now useless to me for when I travel. Amazon lied to me saying that could purchase a data plan from ATT any time I want. From this day forward I will let everone and any body not to purchase a Kindle HD FIRE or any of their products for that matter. Just look at all bad reviews Amazon has gotten.

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DEZ - 56 d 15 h ago

0

Amazon is a rip off. They failed to advertise that an item came form China and because it was not ergonomically correct I had to return it. I was told that I had to pay for the return because the item was not broken. So they encourage people to lie. What a world. DONE WITH AMAZON.

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Susan - 71 d 20 h ago

0

I am a great amazon customer, i received an order i placed, # 00296861922631435 ,action labs, super red yeast rice 600

It expired August 2014. I find this outrageous and unlawful

Amazon should be on top of issues like this , i feel ripped off and am losing trust in amazon

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Linda Coleman - 75 d ago

0

I'm canceling my Prime membership and won't be doing anymore business through Amazon. I am encouraging my friends and family to do the same. I was scammed by a company known as Life and Home, formerly known as Ace Hardware. I ordered a total of 8 cases of 5 boxes for a total of 40 boxes from this company. But only received a total of 8 boxes, not the 8 cases of 5 I paid for. 2 of which were obviously broken before shipping. Your company doesn't do fair follow ups or investigate claims properly. Therefor I can not trust your company with any more orders. I encourage others not to trust you as well.

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Nici Roberson - 83 d ago

1

STOP ALLOWING PURE ROMANCE PRODUCTS TO BE SOLD ONLINE!!!! IT IS ILLEGAL A. and BE you ARE ALLOWING PEOPLE TO SELL PRODUCTS THAT ARE 99.9% OF THE TIME EXPIRED!!!! OUR PRODUCTS HAVE A SHELF LIFE!!!! YOU ARE ALLOWING INNOCENT PEOPLE TO BE SCAMMED and POTENTIALLY HURT .... as a consultant; IT IS DISTURBING TO SEE these old expired products online!!!! reading reviews of women who have had awful experiences!!!! YOU GUYS NEED TO BE MORE CAREFUL ABOUT WHAT YOU ALLOW TO SELL!!!!

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Stephen Millsap - 84 d 11 h ago

2

Hi. My name is Stephen Millsap. I am a pretty good customer at Amazon. I would like to bring to your attention a terrible discrepancy found on your own website. Yesterday, November 4, 2014, I purchased the Samsung UN46H7150. I also purchased an adapter plate for a TV mount I purchased just a few days ago for this TV. I found out about this required adapter plate after purchasing the actual TV mount. So I paid for a mount plus an adapter to make it suitable for this TV's 400X400 mounting pattern. You sold me the TV for $1,097.99. I paid $106.10 for the mounting plate on October 30, 2014. Yesterday, I found out I had to purchase an adapter (MOR/Ryde TV1008H Adapter Plate) for this mount. The cost was $36.02. On your own website here: http://www.amazon.com/gp/product/B00IDXIL7K/ref=oh_aui_detailpage_o00_s01?ie=UTF8&psc=1 you will see by clicking on this link for the section you call "Customers viewing this page may be interested in these sponsored links"

an advertiser offering this same TV for $909.00 with a free wall mount and a with a full USA warranty. So, based on your own website, I paid a total of $1,240.11 to get this TV and mounting assembly. Again I feel as if Amazon owes me credit in some manner of $331.11. I would hope you act on this quickly. I find highly irresponsible, embarrassing and demeaning to me and other customers. Please credit my account with a gift certificate or whatever in the amount I should have saved...i.e. $331.11. I plan on copying this message and send it to Amazon corporate offices. Thank you and I ask that the decision for this be given the upmost attention by someone in customer service at the supervisory level. Simply put, this is wrong!

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Brian shin - 287 d 14 h ago

0

Brian shin

I am a FBA seller of Amazon, I thought this company is a great company for everyone.

So I have spent so much time and money to be a better seller, but it did not working at all.

They just cheated million sellers. On the search key word is not working at all and filters such as size, color

material etc, none of these are not working at all, only for few companies products display all the time.

Therefore, I have been talked seller support to solve this problem, they just keep say

" working on it ", it naver been fix or not working on it. Meantime they just collect all kind of charge from sellers without any sales.

Whatever they said on video or guideline, it is not right. So tried to reach senior executive level, they want me talk or block it.

Those sellers who has same problems like I have, please share those information with me to fight Amazon.com

I want public and sellers should know about a critical problem.

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Brian shin - 287 d 17 h ago

1

Brian shini

I am a FBA seller of Amazon, I thought this company is a great company for everyone.

So I have spent so much time and money to be a better seller, but it did not working at all.

They just cheated million sellers. On the search key word is not working at all and filters such as size, color

material etc, none of these are not working at all, only for few companies products display all the time.

Therefore, I have been talked seller support to solve this problem, they just keep say

" working on it ", it naver been fix or not working on it. Meantime they just collect all kind of charge from sellers without any sales.

Whatever they said on video or guideline, it is not right. So tried to reach senior executive level, they want me talk or block it.

Those sellers who has same problems like I have, please share those information with me to fight Amazon.com

I want public and sellers should know about a critical problem.

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christian hoffgaard - 1 y ago

0

i,m an oldage pensioner,living in sweden,and has been cheated and humiliated by amazon uk. for six month now i have been given the runaround,the long screwdrivers i paid for has dissapeared from the face of the earth ,nothing doing. all amazon has to do to make more GOLD. do this a thousand times a day,in a hundred countries,and soon the next billion is home

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Anonymous - 1 y ago

3

I am curious, they ask for customer feedback about a product, then I am confused when they say this: Thank you for submitting feedback on your Amazon Marketplace order. We regret to inform you that your recent feedback has been removed. We highly value customer input, however we occasionally remove feedback that does not meet our feedback guidelines.

Sounds like censorship on free speech or some monopoly on whom they do business with. what are these guidelines???

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