Just filed a FTC complaint against Amazon and their false advertising of Prime. DO NOT BUY ANY CANNON cameras that are Prime and expect them to be delivered on the delivery date. Add 10 days after. This is BS and FTC is aware and already has received several complaints. For those who are fed up please contact the FTC as they will bring charges if they get enough complaints
Most of these posts concern lousy product quality and poor delivery times. In my situation, I can't even get customer service to talk to me, let alone tell me anything I want to hear. I established an account, entered my credit card, ordered up some goods and just when I was going to order another 800 dollars worth, they lock me out of my account because I opened the account with the short version of my first name, which doesn't match the full name found on my credit card. No match, no sale. But they don't ask for anything more than a card number and expiry when you set up your payment method. They know this to be a problem, but nobody has addressed the issue. I have explained what the problem was and how to fix it after two phone calls to my Credit Card company. I approached the CEO on the matter, and he doesn't respond, I mean why would he. I am just a c u s t o m e r. So locked out of my account, I can neither cancel the order, proceed with it nor close the account down. Does this sound like an online retailer with high quality standards and a superior shopping experience that you would want to do business with? What a joke.
And the funniest thing is that at the fulfillment centers at which we work, their number one motto is "Customer Obsession." They couldn't care less about the customer. I promise you it's ALL about numbers. The number of items in the facility and the numbers out. The numbers in generates them $ from the supplier whom they charge a fee and of course they make $ on every item. Look at the fee schedule on amazon.com to become a vendor. Bezos et. al have forgotten who made them as wealthy as they are. They can be replaced.
I forgot to mention the turnover rate at our facility. BNA3 has been open almost 3 years and we have hired and fired the equivalent of the population of Murfreesboro, TN. If you'd like that figure, just google it. It's almost comical.
I work at Amazon in Tennessee and trust me, I would never buy anything from them now. First, the way products are handled is ridiculous. For instance, spark plugs are literally thrown into the bins and the ceramic is almost always cracked. We get so many returns on them. My favorite thing they do though, is we receive truck loads of return items from a facility denoted as LEX2. All this faculty does is "evaluate" return items. These items are then deemed sellable as if they are new. They are not in original packaging and I have seen hairbrushes with hair in them that are to be sold as new. Amazon used to be a good place to work, but the quality of product and service has gone to the dogs.
HI i purchase micromax mobil but not open because software pblm so send to bangalore office but not react
Love Amazon, please who ever is the mental midget that set-up shipping with ontrac should be fired!!! the worst delivery outfit an ambrassement to Amazon.
Has anyone tried to get a response of Jeff Bezos to help you with your problem? He hands off this miserable chore to a woman named Deborah to run interference for him. At the end of the day, after being fed false hope, she does exactly the same thing as the CSRs. Doesn't read your email, responds only to part of it, then turns around and feeds you a "personalized" version of the crap the CSR's tell you in their form letters. I gotta tell ya, this outfit must be on the ropes when you can't even talk to them in english and get them to treat you like a human being. Like I said, "What a joke".
JUST HAD A FRIGHTENING EXPERIENCE WITH ANAZON I WANT AN EXPLINATION AS TO HOW IT HAPPENED I COMPLAINED ABOUT MY IN ABILITY TO COMPLETE PURCHASES ON 5/19 I HAVE TO BELIEVE AS A RESULT OF THAT MY ACCOUNT WAS DEBITED TODAY BY ANAZON IN TWO DEBITS TOTALING 109.41 WHEN I MADE CONTACT WITH A SUPERVISOR WHO I COULD NOT UNDERSTAND AND SAID I DID NOT HAVE AN ACCOUNT UNDER TENNRSRR2@AOL.COM UNTIL I ASK FOR HER SUPERVISOR SHE SAID IT JUST SAID ADDITIONAL CHARGES
On March 31, 2015, I purchased $2500 in Amazon gift cards to buy what I thought was a legitimate boat. On April 1, I realized it was a scam. I called Amazon immediately and the very nice representative put a block on the cards so they could not be used. He included a comment stating the cards were part of a fraud. I talked with several Amazon representatives over the past six weeks and have been told I would be getting either the money put back on my Visa or a $2500 credit on Amazon.com. Approximately two weeks ago I spoke with a representative who informed me that on April 9 the cards were released by Amazon and used by the fraudulent person, but I would still get my money back since it was a mistake on Amazon's part. I spoke again to an Amazon representative yesterday, May 13, and was told Amazon filed the wrong forms, hence releasing the money, and I would not get my money back. Would someone at the corporate office please be courteous enough to call me regarding this situation. I have been a huge fan of Amazon.com, but am quite saddened with the way I have been treated. Thank you. 804.385.8590
Contact visa fraud and they should help you. I think An Amazon employee stole my card info and tried to purchase gift cards but corp has nor called me back.
It's very unlikely that an Amazon employee stole your card info. Full credit card details are kept extremely secure (which is why we've yet to hear about Amazon CC data getting stolen), very few people have access to to it, and unless you're Bill Gates, it's just not likely worth it to those who do have access to steal your data. Further, those people who do have such access in the company could probably just get their own gift cards if they wanted (and it would be extremely foolish to try to use stolen CC data at the very place they took the data from).
If someone has stolen your CC info, it's likely via some other means, including a compromised computer (viruses, trojans, etc.), some other less-secure site, or more mundane things like a server at a restaurant copying it down while out of sight. Trying to buy gift cards with a stolen CC (at Amazon, or many other places) is a common tactic for someone who has just stolen your number; they don't have to work at the company to do that.
At any rate, of course, you should call your bank and get a new card, and have any fraudulent charges reversed as soon as possible.
That doesn't mesh with my experience. When a credit card verification process fails prior to an order going forward, these folks think it's okay to demand that you fax over telephone lines a copy of your last statement. Only after it has been intercepted 25 times between a customer's fax and Amazon's does it get converted to an encrypted state in their offices. This is a little like stripping naked and getting on a bus to cross town before arriving at your destination to get your clothes. What a pathetic procedure.
If you used a credit card to buy them, contact your credit card immediately and alert them to the issue.
At the same time, it's very unlikely anyone from Amazon is going to see this report here much less contact you about it. Your best option in dealing directly with Amazon about it is to work your way up the customer service chain. The lowest level customer service reps may simply not have the authority or the expertise to help you with this situation. Ultimately, if that is not successful, you can always do a hail mary and email Jeff Bezos directly (firstname.lastname@example.org). He's not likely to respond directly, but there's a chance he'll forward it on to someone higher up who will investigate for you.
Tried the Jeff route. He's the useless waste of skin his lowly CSR's are emulating. Stupidity and hubris rolls down hill. They must be making so much money now they don't need to satisfy complainers to keep it coming.
My husband and I did a big purchase of $345... And noticed that not all of our items are being shipped, cause not enough funds...wtf ? So after hours we couldn't figure out why we where short... So I noticed that on several items we where f****ing over charged a lot of money and the website said what we where to be... example a Uniden cb radio priced at $72, we where charged &117 $55 different...
Overall Amazon your customer service is horrible, you did nothing to fix the problem but to try and charge us the $49+ difference, instead of waving the amount...
So where done with Amazon ... Not happy at all... Where taking are business somewhere else...
Im getting pissed ive tried several time to cancel a freaking order and it isn't being cancled I cant afford it an dit was in my cart by mistake if I receive im gonna be very agervated and will NEVER make purchase from amazon again and ive spent just about $200 dollars alone on stuff from this website please someone email me back
I have been trying to contact someone from the corporate office all week. Amazon has put a hold on my home mail deliver for a package that i never received.. I have contacted customer service serveal times however they are in another country and can't understand what i am saying. when i did ask to speak to someone in the US iw was told they could not do this however, there is a note stating "please hold package for return" on the hold.
I HAVE CONTACTED THE POST MASTER GENERAL FOR A FULL INVESTIGATION!!!!!!!
This "review" concerns your show "Bosch." I have read with pleasure all of Connelley's fiction--particuarly enjoying the Bosch books. When my son told me some time ago that he had the show online, I said I didn't see how any production company could be faithful to what C. writes in creation of the characters' complexities. This weekend I visited him and his family. he suggested watching the show. Spoiled my weekend.
I became addicted quickly and though I am not the sort who is a "fan" or a compulssive swarmer in vicarious, I have to say: your company did a superior job. It ranks--as far as U.S.-originated Tv is concerned--with the first eight, maybe ten years of "Law & Order," a superby cast, conceived and executed series--during that general time frame. (If no one there agrees with that judgment, with British Backbenchers, I murmer "Shame, Shame.")
I realize your first "Bosch" resembles what was done in the Crowe thing "Master and Commander, a jumble of elements from several of C's books. Makes no difference. Except for the excessive (but totally natural) use of the "f- anf mf- bombs," you did a superior TV job of work. Those who comment negatively are likely those who 1.) have not read the C. books (and I have, on an average of 5-6 times); or 2.) do not know how to read; or 3.) are innured to the 99.872361% shitty trash consuming TV-land.
I congratulate all concerned--casting, specific details and photography, over-all highly detailed conception-execution--even the back-lie of opening credits. I cannot forget the perfect )wl. Who could or would...
Wow, just reading all the hate and vitriol here. Been doing business with Amazon for years. Never had any of these issues. And to be honest, a lot of the stuff I am reading a lot of these issues I can see why they happened and would not entirely blame Amazon.
I had no probs either until this year ... and in 2015? EVERY order has taken weeks, and one .. a whole month .. to get here! I think finally, some of us in the USA are seeing what Amazon is like .. "over there" .... it's not nice either! We pay for PRIME but lots more of us are NOT getting it! Time to schuck that membership!
I agree with Terry Reed. Most of 2014 service provided by Amazon was excellent. With the exception of couple of items, most of my purchases were of very good quality. Then from December 2014 to April 2015, not only did service decline, but some of the products were just junk or rejects/irregular sizes etc. I have pretty much decided to stop shopping through Amazon and schuck that membership too.
I have had more issues in the last month than ever before. They have always taken care of the issues of a late shipment arrive. Until this past month, I only ever had 1 item not arrive on time. In this past month, 75% of my orders have not even been shipped out until the guaranteed delivery date. I order a lot from amazon too. I've placed approximately 100 orders since January 2015. Also to top it all off, they are having major issues with their online streaming video in the last month too. Instead of Tech Support doing their job, they blamed all the issues on me, even though I can run Netflix, Hulu and many other streaming video services without a problem. They also stated that my Bandwidth was only 2.2 Mbps when I tested it over 10 times during my phone call to them at no less that 40Mbps through multiple test sites. Not to mention many people I know are having the same issue, but Amazon says no on is. Amazon customer service has gone way down hill.
Its starts with Amazon, IT IS THEIR RESPONSIBILITY?!!!
I'm a prime member of amazon have been for years yes i have had some issues but amazon handled each one i had with complete business like manor and with short amount of times. when returning an item to getting refunds back to my account sometimes you should think over your issue first then act upon it.
Good for you.
Go to the happy peoples page, Im pissed about this big order that has many ramifications --- by being lost.
YOU think.....how do you suggest you nice company help us all? Since you want to meditate over our issues???