I placed an order using Amazon Prime. It was due to my home today and as a birthday present. At 3:30 a woman called and said she didn't have the right information to deliver. She then said she was sending the package back to Amazon. I had the message relayed to me and immediately called back but it was an Amazon number that did not accept calls. I logged into Amazon and called where the representative told me the package had to be rescheduled for tomorrow. I kept my composure and asked what the purpose of Prime is if the promise could not be met. The representative did not have an answer and hung up on me. I called back and spoke to another woman. She tried to help but the delivery service refused to deliver as promised. She offered me $5.00 off my next order. This did not help as I could have ordered this package elsewhere and had it on time, and the $5.00 coupon was not going to give a gift to open for the birthday party.
When I got done the call I received an email asking about my experience. I commented on my dissatisfaction and was asked to give one more chance to correct this. I did opt for a live chat and got nowhere.
Amazon does not seem to care about retaining Customers. I made 2 purchases in the past 3 days alone and I will have to find another website to buy from. This could have been resolved so easy by fixing the error. If I sold a product on Amazon and was late shipping it, Amazon would be all over me to make it right. Why don't they have to do the same?
i trieD to place an order today and this is the third time that PRIME shipping was entered automatically.It took me many weeks and time to get the charges reversed and credited. OnLYwhen I involved by Bank of America and complained ) they contacted Amazon )
was my account credited.
The sAme happened today. See receipt4ff00373ehazsfkkcny1 in the total amount of $101.21
was my credit card credited, 3 times.
EXCUSES ARE REALLY NOT NEEDED, BUT AN IMMEDIATE CREDIT IS NECESSARY NEEDED.i AM AWAITING IMMEDIATELYTHAT THE COMPLETE CREDIT IS DONE
Amazon is a wonderful company! I have been a customer there, and have purchased goods of every category and variety imaginable since 2008. Their customer service team is extraordinary! They customer satisfaction policies are phenomenal! I have to say that this is my favorite online shopping company. Their selections and variety are incredible! Thank you for being an evolving, outside-the-box, innovative company! You are changing the way the world has access to everything.
Happy customer my VA Jay Jay. You probably work for Amazon.com in social media marketing!
YUP! for sure an amazon employee!
Please send me your E-Mail !!!!
i AM NOT HAPPY AND IT WILL TAKE ME ANOTHER WEKS TO GET MY MONEY BACK.
THIS IS THE CONTINUATIONOF MY ABOCE MESSAGE. iSLAND (hidden)
i am 63 yeas old ,if your co. is so damned honest then why would you take money from my account I didnt order that.iam not that sharp with computers but if i had ordered prime membership dont you think i would have used i just found you have been taking over a hundred dollars a month for months.i was wondering where my money was going.Iget 1500.00 amonth to live on please3 give my money backand stop taking money thats not yours. STOP TAKING MY MONEY
For the many year dealing with Amazon can't compare to the other online stores. Amazon even had "King Kong" by Jimmy Caster Bunch that was easy to purchase, LOL. But seriously I have seizures aggravated from the military and the only device that lesson the chance of a seizures are portable fans. I was in need of one so I purchased 3 portable fans and were lost in shipment. I was very nervous of going out and trigger one. I spoke to one of your customers service representative, and she tried to understand my plight. She was calm and put my worries to rest and adamantly ensure I will receive them by tomorrow. This is what I called customer service. AMAZON IS THE BEST!
A vendor on Amazon offered and I accepted a purchase of a bookcase April 2016. I was given a ship(end of May) /delivered by date (by june 4). Shortly before the ship date I was advised the order was on back and I would receive the item when available. I was given option of cancel or wait. I waited. A month later the item was posted on Amazon for a lesser price at the end of August by the same vendor. I was able to adapt my order to get the lower price. Two days before the shipping date I received an email stating the order is canceled. How can Amazon support a vendor such as this? The vendor clearly was speculating s deal that was not. How can amazon support this vendor?
i am interested to office in dhenkanal in odisha,
Worst bunch or assholes in the world take your fucking adds off my phone I would NEVER buy any thing from a company that has pop up adds from GREG you don't have the balls to post this
Does amazon have agreement with area rug vendors such as Mohawk Ind. and Nourison to sell under MAP. It looks like they are charging us to sell on amazon and they beat our MAP prices.
Is there anyone at Amazon interested in HELPING a loyal buyer/seller of 11 years. I have a huge problem with the round around that I am getting. Your customer service reps, may speak english but it appears they do not understand the language. I am in dire need of some help, after spending over $1000. to bring in inventory in order to get approval to sell in an area for which I have already been approved! After following the rules, requests and regulations, I am now told I will not be approved! Who are the people using all different names, lead sellers along and then refuse to respect their side of an agreement? I have had HUNDREDS of dollars taken from my CC to ADVERTISE on your site, and I am still waiting to see the sales go through the roof.
There must be SOMEONE at Amazon who will show a bit more RESPECT for it's customers. Thank you for your guidance, and please feel free to contact me. I am a buyer/seller on your site. ;
I have been trying to speak with someone from Amazon about fire tv that I jus received. It works great but I didn't know about the game controller when I was purchasing it. I also just received a reduce price add about the fire tv, two days after receiving it?
It should be noted that where I found out about the game control, which I now need so my Grandkids so they can play the all games that are available.
Who can I contact at Amazon about this?
I just wanted to inform you that their some refunds that I have been waiting for weeks, going on months. Their was 50 dollars and some change. Please check in to this. I shouldn't have to wait this long. Their is another one for 7dollars and change
Amazon is the best customer-service vendor I have experienced. I make dozens of purchases each year, and any problems have been resolved to my satisfaction. Its service excellence is right up there with Quick Trip. Both companies exemplify the best ways to generate customer happiness and loyalty. They are diametrical counter-examples to the worst practices, such as those exhibited by the airline industry.
I have never have never experienced worst customer service than what I just went through with Amazon. I was hung up on because I couldn't hear the gentleman I was speaking to so a good solution for him was to hang up. I ordered a product on July 16. Here it is August 27 I don't have my money or a refund and I have to wait another two weeks. Not only do you get ripped off but also get abused by their customer service. My final conversation was with Tom F. from call center VCC who has deplorable customer service skills. I will also cancel my Visa Amazon card. I don't want anything with their name on it.
Oh my gosh Amazon has the worst customer service ever,! People who speak English, but can't comprehend English!!!!!!!
Diego J from Amazon customer service, was horrible! I had placed an order for a school book that should have been here on August 22! IT WAS NEVER DELIVERED! It is now August 26th! I contacted the customer service department & was told "There was nothing they could do"... now I've worked in customer service for plenty of years & for someone who is suppose to have great customer service should NEVER say that to an angry customer! I will be cancelling my membership! I was a good customer but after telling me there is nothing that can be done was ridiculous! You wont be getting my money anymore!
AMAZON HAS THE WORST CUSTOMER SERVICE! JUST GOT OFF THE PHONE WITH A REPRESENTATIVE NAMED STEPHANIE WHOM YELLED AT ME, REFUSED TO TRANSFER ME TO HER SUPERIOR, AND HUNG UP ON ME!!!! THIS BEHAVIOR IS UNACCEPTABLE. NOT ONLY DID THEY LOSE OUR PACKAGE BUT THEY DID HELP US FIND IT NOR REPLACE IT. THEY DIRECTED ME TO GO TO THE SHIPPER AND FIND OUT!
I'm not sure if Amazon has as a supplier, vbridal, but recently my wife ordered a wedding dress for our son's upcoming wedding. Upon arrival we found the dress to be to small and contacted vbridal. They wanted us to have my wife wear the dress and send them a picture attesting to the fact that it was too small. Only took three attempts before they received the E-mail in Singapore. After much hassling we were left with only two options. Have it altered at our expense or they would issue us a $20,00 coupon for a new dress. They made it perfectly clear they would not allow us to return it. Fortunately we ordered it through Discover and they took prompt action to stop this transaction. In summation I would caution both Amazon and anyone else considering doing business with this company to take extreme caution!!! Or better yet! No business at all.
hi .i am natia kutashvili .your company amazon.com please help mi .You take the money from my card for Member Card..I do not want to use such Member Card.Please send me my money 99 $
Your policy for using a credit card is to easy.... People can use another persons card for there account. I don't know how you can run a credit card if that persons name is not even on the credit card they are using. I hope you will think about changing your credit card policy.
please put my money back in my account 101.00 dollars in my account effective immediately!