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American Airlines

Rating
1.114533
Web
http://www.aa.com
Related
AA
Address
4255 Amon Carter Boulevard
Ft Worth, TX
76155
Phone
(817) 963-1234
Twitter IDs
@AmericanAirlines
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Anonymous - 6 d 4 h ago

this day haven't. Heard from no one concerned due the bad awful treatment. Review all complaints facts you all have my issues the worst staff George refuse let on plane size bag i demand refund also young girl remove my set i was sick senior citizen offers

American Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Flagged for review. 
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Anonymous - 5 d ago

ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ., ., ., ., ., ., .,

Flagged for review. 
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Anonymous - 1 d 15 m ago

It's my duty as a costumer to send this out about one of your supervisors at Philadelphia stores department name Marquis Thompson. A few weeks ago I came to the hanger in Philadelphia to drive a part 500 miles away to another airline. This supervisor was the top of his game! I'm not sure where he came from but he shows excellent leadership skills to be on a board with Doug Parker. I'm not sure whose his boss but he have the education and experience to be a manger of Philadelphia stores department. I have visit this place numerous times and he's knows his job! I hope those sitting high up can see this letter when a promotion is needed. A buddy system should not be accepted in 2020 when you NOT a professional like some supervisors are nasty and not people friendly. Philadelphia have one on mornings I was told a young sup/ ./. /. /.

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Anonymous - 1 d ago

5

It's my duty as a costumer to send this out about one of your supervisors at Philadelphia stores department name Marquis Thompson. A few weeks ago I came to the hanger in Philadelphia to drive a part 500 miles away to another airline. This supervisor was the top of his game! I'm not sure where he came from but he shows excellent leadership skills to be on a board with Doug Parker. I'm not sure whose his boss but he have the education and experience to be a manger of Philadelphia stores department. I have visit this place numerous times and he's knows his job! I hope those sitting high up can see this letter when a promotion is needed. A buddy system should not be accepted in 2020 when you NOT a professional like some supervisors are nasty and not people friendly. Philadelphia have one on mornings I was told a young supervisor.

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Anonymous - 6 d 4 h ago

this day haven't. Heard from no one concerned due the bad awful treatment. Review all complaints facts you all have my issues the worst staff George refuse let on plane size bag i demand refund also young girl remove my set i was sick senior citizen offers

American Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

American Airlines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Flagged for review. 
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Anonymous - 6 d ago

om Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hoihiours later- the flight was full

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Anonymous - 5 d ago

ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ATTENTION: eBay as restricted my seller account and stopped my sale of Face Masks to Hong Kong and China since Feb 8, 2020. I am not a price gouger as I have used various auctions to attain a proper price point for my items + shipping to Hong Kong/China. It's as if eBay wants more Chin,,ese/Hong Kong people to contract the corona virus and possibly die. The W.H.O. and the Depart ., ., .,

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Anonymous - 5 d ago

first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial

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keny - 5 d 23 h ago

5

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Javk - 6 d 7 m ago

4

Called American Airways Phone Number +1`888`742`0163, This involves more of a corporate response than Ontario specifically, but I had items stolen from my (checked at the gate) luggage--after some problems finding the right place to complain, I got a complete refund (I provided them with pictures and proof that I had ordered these items on Amazon) I really thought I was out the cost of replacement, but Delta Airways came through.

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Anonymous - 15 d ago

(SPAM)

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Anonymous - 13 d ago

this day haven't. Heard from no one concerned due the bad awful treatment. Review all complaints facts you all have my issues the worst staff George refuse let on plane size bag i demand refund also young girl remove my set i was sick senior citizen offers

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Anonymous - 12 d 5 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokesperson remarked on, as I recall, 'Compassion and Kindness' Those are just empty, meaningless words. I know better now. be nice to everyone

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Anonymous - 12 d 50 m ago

airlines both of them have a pair of you know what OO. I booked round trip airfare from Long Island MacArthur Airport to New Orleans and because I'm a senior citizen and some what disabled I took out all of the insurance and requested a wheelchair. This trip is to see my son get married in New Orleans this trip isn't until late November of this year. I asked if on the last leg of the trip instead of have a 10 plus hour layover in Philadelphia could I get it changed to one that goes to Long Island MacArthur Airport which would only leave me with a 2 plus hour layover and the answer sure for more money then the original booking thanks for help your customers

General profile image

Anonymous - 8 d 5 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate

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Anonymous - 8 d 33 s ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason.

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Anonymous - 6 d 17 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the p,,,ower of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokesperson remarked on, as I recall, 'Compassion and Kindness' Those are just empty, meaningless words. I know better now. be nice to everyone

Flagged for review. 
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American - 6 d 18 h ago

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JACK - 8 d 5 s ago

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Neal McKinney - 12 d ago

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airlines both of them have a pair of you know what OO. I booked round trip airfare from Long Island MacArthur Airport to New Orleans and because I'm a senior citizen and some what disabled I took out all of the insurance and requested a wheelchair. This trip is to see my son get married in New Orleans this trip isn't until late November of this year. I asked if on the last leg of the trip instead of have a 10 plus hour layover in Philadelphia could I get it changed to one that goes to Long Island MacArthur Airport which would only leave me with a 2 plus hour layover and the answer sure for more money then the original booking thanks for help your customers

Neal McKinney

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Anonymous - 15 d ago

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Anonymous - 13 d ago

this day haven't. Heard from no one concerned due the bad awful treatment. Review all complaints facts you all have my issues the worst staff George refuse let on plane size bag i demand refund also young girl remove my set i was sick senior citizen offers

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Anonymous - 12 d 5 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokesperson remarked on, as I recall, 'Compassion and Kindness' Those are just empty, meaningless words. I know better now. be nice to everyone

Flagged for review. 
General profile image

Anonymous - 12 d 50 m ago

airlines both of them have a pair of you know what OO. I booked round trip airfare from Long Island MacArthur Airport to New Orleans and because I'm a senior citizen and some what disabled I took out all of the insurance and requested a wheelchair. This trip is to see my son get married in New Orleans this trip isn't until late November of this year. I asked if on the last leg of the trip instead of have a 10 plus hour layover in Philadelphia could I get it changed to one that goes to Long Island MacArthur Airport which would only leave me with a 2 plus hour layover and the answer sure for more money then the original booking thanks for help your customers

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Anonymous - 8 d 5 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate

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Anonymous - 8 d 33 s ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason.

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Anonymous - 6 d 17 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the p,,,ower of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokesperson remarked on, as I recall, 'Compassion and Kindness' Those are just empty, meaningless words. I know better now. be nice to everyone

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