This was the worst travel experience I've ever had. I missed my connection in Philadelphia due to a maintenance issue on the plane. I landed at 8:52pm and was told by customer service in Philadelphia the next flight out was not until the next morning at almost 9:00am. I was looking at a 12 hour layover so obviously I wanted to stay in a hotel. I was told I would have to pay out of pocket by customer service. I had to argue for a while that it wasn't my fault the connection was missed and that I shouldn't have to pay out of pocket for the hotel. After the customer service agent agreed to give me a free hotel stay she said all of the vouchers were already given out. She then told me I could purchase my own and I would be reimbursed. There is a hotel attached to the Philadelphia airport and their cheapest room was $313. After taxes and fees it came out to $364. Since I was told I was getting a reimbursement I didn't think it mattered how much I paid. At that point I purchased my own hotel and the next day e-mailed American Airlines for my reimbursement. An agent e-mailed me the next day telling me I would not be getting a refund. After arguing my case over e-mail and the phone I was then told I would be getting $120 back. I have been trying for days to get the rest of the reimbursement but have been told multiple times the maximum reimbursement for hotel stays are $120. It doesn't seem to matter that I was told I would be getting a full reimbursement. The fact that they are willing to lose business over $244 is so crazy to me. This is the worst customer service I have experienced and I will not be giving them my business or recommending them to anyone anymore.
To whom it may concern,
I purchased three Airline tickets to Panama beach Florida. There is not a rent car, few if any hotels, restaurants ect. left in Panama city yet you operators insisted flight would not be refunded or voucher given, I tried to cancel or get a travel voucher as soon as we heard a hurricane was going to hit. We spoke with American and kept getting run around spent hours on the phone trying to get issue resolved. After many calls I spoke with some not friendly AT ALL!!!! When she was getting irritated I asked to speak with a supervisor she got huffy with me and told me I would NOT get a different answer, I asked again she refused to connect me with a supervisor.
I have to say I am extremely disappointed we were not granted a travel voucher!! I have recently semi- retired and planned to use AA for my travels.
I just want to express my dissatisfaction.
I would like to hold 2 of your employees up as role models in every way possible. Who are the 2 absolutely wonderful employees...Kate McDingal and Carla Daly!!. They worked the flight from Venice, Italy to Philadelphia, Pa. They were tremendous flight attendants who worked hard and made everyone feel at ease. I think this was the best long distance flight ever. We had the minimum bumps and the food was terrific. I told the ladies that my wife and I travel abroad quite a bit and this flight was way above average in how they handled the passengers. These ladies were based in Chicago and I hope that they get the message that Jerry and Jane from Sunnyvale, Texas will never forget their faces and the work that they did.
The first part of our flight from Philadelphia to Venice was a disaster. The return trip was wonderful so I will rate this flight overall a 3
This airline sucks don't book with them looks like we're going to miss our cruise
AAL is without a doubt the worst managed legacy carrier. Its stock performance is shameful and the corporate HQ should be cleaned out -- without parachutes!!
American Airlines in Denver -Co They have very bad customer service and all the manager and supervisors are very rude with passanger and no respect for passanger and they are traeting people very bad and misbehaving and unprofessional and the customer service Agents for american airlines are zero so thats mean this is massage for the american airlines CEO to fix and correct this problems and this is continue i promised no one will booking on your american airlines because of the attitude o your employee and specially when people have small or carry on bags ,those Agents for your Airlines they do not have enough experience to deal good with people specially in Denver -Colorado and the management for american airlines need 100% cahange with supervisor in customer service on the AGates for american airlines ,so the american airlines in Denver Her Name Laura ,she is anice but not able to fix the problem do not have control on her supervisors and she can not fix any problem by her self and it is look like your employee they do not care about the airlines because they have very weak managment so sir I advice as A CEO For american airlines to correct that to make american airlines good and Great airlines and make people like to booking on your airlines because some employees they did bad customer service for passanger by pourpos so as to make your management fail and not success Good luck for as A CEO ,and we are wishing to see change on american airlines management in Denver -Colorado To make best customer service for all american people with no diffrentation between the people by the color or language or religion plesae please we are looking for change just let you know the customer service Agents her (Amy,Nurma ) those both supervisor in American Airlines Denver -Colorado international Airport ( DIA) they are rude misbehaving with passanger and did not respect the people s and do not have customer service at all please............. please make the change to make america great country to fix bad employees .
Dang dude, how about you get an education and rewrite this whole thing. Maybe then you will be taken seriously.
I am today 10/18 traveling from San Juan Puerto Rico to Philadelphia, then to Seattle on flight aa436 leaving at 6:01 which appears to be running late. On my previous San Juan flight I checked in my Carry on and a small bag. As I was in the duty free purchased some T-shirt's so I had another bag which should not be considered a carry on. Any how I made it on my previous bags with the same bags and now going to Seattle I encounter a problem with the rude customer service rep at the gate . When boarding she singled me out and discriminated against and made check in my bag that included lots of valuable things along with my medication. She humiliated me in front of a crowd of passengers. I am a government worker and was treated unfairly because most people had more bags than I did. Before reserving this flight I had hesitations and will never again fly this airline as long as I live. To the CEO of this airlines you should be ashamed of your self and take a look at your employees and their behaviors towards the people that are making you the money to sit back in your luxury lifestyle.
TODAY ONE OF THOSE AMERICAN AIRLINES CUSTOMER SERVICE AGENT SHE REFUSED MY AMERICAN NEWBORN BABY CARRYON BAGS BE ON BOARD AND LET THE PASSANGER HAVE THIER BAGS AND SHE VERY RUDE AND UNPROFESSNIOAL AND DISRESPECTFUL WITH AND MY FAMILY AND SHE IS SUPERVISOR IN GATE # A48 AND MY WIFE SHE HAVE VERY LONG TRIP AND DID NOT LET MAMA HAVE ALL BABY STAFF CLOTHS AND DIABERS AND MILKE AND SHE WAS VERY HARD WITH US AND THIS SUPERVISOR IN AMERICAN AILINES SHE DO NOT HAVE ANY CUSTOMER SERVICE AND SHE TOLD SHE IS GOING TO CLOSED THE DOOR FOR FLIGHT NUMBER 2470 AND SHE RACES WITH US AND MY FAMILY PLEASE PLEASE THIS EMPLOYEE SHE PICKING ON US FOR SOME RAESON HER( NURMA) AND OTHER HER NAME( AMY ) AND SHE DID NOT CARE ABOUT BABY AND IF BABY GET SICK BECAUSE OF AMERICAN AIR LINES CUSTOMER SERVICE EMPLOYEE DID NOT LET THE NEW BORN STAFF LIOKE MILK CLOTHS AND DIABERS WITH BABY AND THEY ALONG TRIP FROM DENVER TO BAGHDAD SO IF BABY GET SICK BECAUSE OF THE WEATHER AND GET HUNGARY OR OTHER REASON BECAUSE BABY NEED THIS STAFF ON BAORD WITH PLEASE COMTACT THE CHICAGO AIRPORT TO FIX THIS PROBLEM BECAUSE OFR THIS EMPLOYEE SHE WAS VERY DISRESPECTFUL AND DO NOT HAVE CUSTOMER SERVICE THANKS ALOT AND JUST LET YOU THE FLIGHT NOT YET IN CHICAGO
Very unprofessional!! I've been sitting in Miami airport for over 9 hours for a flight that was suppose to depart @ 1:30 pm! Prior to checking my bags I was given a ticket with terminal D circled on it,once I got to D they told me I had to go to E!!!!! Seemed like the longest walk ever! By the time I got to E I was told they weren't letting anyone else on the plane and I would have to rebook my ticket which leaves at 8:15 pm the supervisor was very rude!
Every thing with American airlines is a fail! From loosing my baggage to 3 hours delay because plane broke down and a not getting my one piece of luggage i was told was waiting for me and to top it off waiting over an hour for shuttle and only got one when I called hotel. Not one person at miami international airport knew their job. Not helpful at all.
Same for me they are very very unprofessional at Miami airport not to meation ver rude!
My girlfriend and I recently booked a trip via third party service using American Airlines flights. When choosing options to fly I require wheelchair assistance and have to plan ahead accordingly. At no point in time did American Airlines disclose that our connecting flight to Marion, IL. was not ADA accessible. Normally would this be an issue for most, no. I would expect the airline to accommodate persons with disabilities but, they did not. Since I was unable to climb the staircase in some little 9 passenger plane I was offered a ride to where I was going. Almost sounds like they're accommodating us right. NO..! What they said was that since I cannot get on the plane, they are considering me a no show and are now cancelling the rest of my flights, including the ones on the way home. ARE YOU KIDDING ME. So, because I have a disability and your plane doesn't accommodate persons with disabilities and the fact wasn't disclosed, I lose all my flights and money and Im stuck over 2000 miles from home. Thanks American Airlines. Not only did they try and charge me almost 1000 dollars to just remove the one flight I couldn't get on , I suggested to just keep the rest of my flights and I would rent a car to drive the 4 hours to my destination. How hard would that be? Apparently impossible for American Airlines to do. I sincerely curious to find out if American Airlines violated some ADA law of some sort by not disclosing ADA information when selling a flight. I plan on making my story WELL KNOWN.
End result, I spent an additional $450 on a rental car and $1100 on more tickets to fly home, ON A DIFFERENT AIRLINE OF COURSE
I recently went to check in to my return flight on American Airlines. I noticed that the two seat assignments we had, which I had paid for in the exit row, hadcbeen changed to two different seats and not even together. When I called the airlines to try and get the previous seats that we required for space reasons and had paid for the supervisor told me they were unable to give me the seats back because there had been a slight change in flight itinerary and this made a mistake in the system. The people I was speaking with were very nice but had no capability to rectify the mistake the airline had made at all. I cannot understand why I can go through the trouble to book a flight way in advance, pay for the seats that I require, have the airlines make a mistake and change them on me, and not be able to fix the situation. Instead I am left being inconvenienced with no recourse. Not acceptable. Does anyone at AA care?
i wish to recognize the outstanding service given to me by a customer service manager Madeleine Murray in Philadelphia airport. My flight has been cancelled and it was rescheduled for next day. I lost my assigned seats for the cancelled flight. She was able to accommodate us with nearly good seats that we originally had. She needs to be reworded for her good deed and company representation.
Flight 113 10/05/2018
I wish to recognize outstanding service given to me by one of your invaluable crew members, Hector Guzman-FA No 3.
I was not feeling well and he was so attentive to my needs.
He needs to be rewarded for his dedication and passionate way.
Absolutely the worst customer service experience in 63 years. Misinformation given by polite people and weeks and hours of holding to be transferred to the wrong place or be hanged up on???? This has gone on for weeks. Tonight was over 5 hours and 40 mintues on hold, and emails that would not go through because the agents gave me the wrong info. No wonder you have a rating of 1 star.
I am a Lifetime Gold member of American Airlines. Since my retirement, I obviously do not travel as much as I used to. In fact, I now book with Southwest Airlines more often because if plans change or I need to cancel a flight, I am not out any money. I recently tried to make a reservation for my husband on American since that's who everyone else was booking with. Since your rules are so ridiculous, I knew I had no room for error. Therefore, I decided to call and ask for help making the reservation. I could not believe what your Customer Service Rep said to me. I was told that there would be a fee of $30 if she was to make the reservation for me. You were going to charge me $30 dollars for making a reservation with your company. What is wrong with this picture? That is why I now always book with Southwest!
This is for corporate we are surrounded with very unprofessional supervisors here out of Philadelphia stores especially Brandon Buchanan. This supervisor never used polite grammar on the floor and I'm a female who deserves respect. I wish our department used better judgment when downsizing and put his name at the top of the list. He's not what AMERICAN wants for our employees!!!
I totally agree with the comment above. I work there prior before being reassigned to another city for stores and I must stay they very unprofessional with their lower supervisors. Just getting over with pay of nonsense job duties they do. Higher ups should downsize the lower supervisors like they do ramp supervisors.
It seems that American Airlines doesn't care to reply to the guest concerns. I presume they (American Customer Service) is afraid to respond to any of the issue at hand. In our business we have to reply to every concern our guests have. Yes, I'm in the hospitality business.
r the execs at AA taking any interest in these horrible reviews ur getting
The executives operate like Detroit. Let's get our money within five years and destroy the next company!
Over the last year, there have been countless times where AA either cancelled the flight or delayed. They are a Third World structure operating in a developing country! I have flown all my life and the last 10 years of AA and UStates airlines in the US have regressed. I actually "anticipate" a problem when I get to the airport now. So, the latest experience is my son had a serious interview at Case Western and AA cancelled the flight (obviously the flight wasn't full and it was not economical to fly the plane). They didn't even help him find another flight. He lost his spot for the interview and is now on the alternative list. Unlikely he will go to Case and it was his top five choice.