Information, reviews and public commentary for US companies

 

American Airlines

Rating
0.846154
Web
http://www.aa.com
Related
AA
Address
4255 Amon Carter Boulevard
Ft Worth, TX
76155
Phone
(817) 963-1234
Twitter IDs
@AmericanAirlines
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Amy Brunelle - 7 h 19 m ago

0

March 28th 2017 Melborne, Airport Melborne, Florida

I have never been so humiliated in my life. My bag was checked , I was on the American Airlines Plane, I was then taken off my flight that was the only one that left that afternoon to get me to Connecticut via NC. and put in hand cuffs and taken to a holding cell because they thought that my checked bag had something suspicious in it which after an hour plus they were wrong. They told me to reschedule my flight but no one was at the counter to help me . I called this morning, to reschedule for tomorrow and they told me that I would have to pay a $200.00 fee to get on a flight that I had already paid for. I am trying to get a booking for 3/30/2017 and no one cares what I went thru on the 28th.

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Disgusting customer service don't fly american - 2 d 6 h ago

WOW IS ALL I can say, I have never been treated so rudely than I had on mar 26 2017 number 1 when you arrive you. Have to do everything yourself while a lady named Kathryn last name tarted with a H wanna say hold on or holster. First we get in the line she tells us to for 20 min then has the nerve to walk up and say if you don't have this paper then you'll have to go to back of another LINE as we did. She was supposed to be weighing luggage and getting us moving instead she stood by a kiosk and asked every employee that walked by if they would cover her break, shit she had been on a break for the hour and a half we were there.

I flew American ONCE out of Atlanta and swore never again it was an emergency and the only one available, well I don't know how but they have gotten worse I AM dumb founded they are still in business they love to argue with customers. NOW HERES THE KICKER THIS MESERABLE B$&);: told me it would be quicker to buy the priority board at 100 bucks for me and my wife NOW UNDERSTAND THIS IS NO JOKE WE ASKED A TOTAL OF 15 EMPLOYEES WHAT IT IT MEANT AND THEY HAD NO IDEA. WE GOT TO OUR GATE I ASKED THE LADY THERE AND SHE TOLD ME "SORRY SIR YOU STILL HAVE TO BOARD WITH YOUR GROUP" I asked what the hell I spent 100 bucks for her response " couldn't tell ya know I have announcements to mak"AND WALKED OFF I PISSED AWAY A HUNDRED BUCKS AND NO ONE COULD TELL ME WHY. PEOPLE SPREAD THE WORD DO NOT FLY AMERICAN SAVE THE HEART ACHE.

DISGUSTED

JEFF AND SUZAN

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Len R. - 4 d 5 h ago

0

Will not use this airline again when there is a choice, even if other airlines offering same destination is more expensive.

The day we departed Nassau from a recent Windjammer trip, my wife tripped on the dock when leaving for the airport, sustaining severe bruising and some bleeding on her face and upper torso. We applied ice from the boat, and at the Nassau airport got a huge bag of ice from Wendy's. An American Airlines flight leaving 1 1/2 hours earlier than our scheduled flight to Miami had empty seats; when we asked, under the circumstances, to be put on the earlier flight, we were told it would cost $75. for each of us. Wow! No compassion or leeway given, despite this rather unusual problem we underwent.

Flagged for review. 
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jesica - 4 d 7 h ago

0

the name of this pilot wendell lee fowler of americam eagle are with police interpol federal, this pilot are come to brasil for exploration young womam of 17 year in nordeste of brasil. he call all womam for go for portgual, if he live in texas in this adress 4741 emerald trace way , fort worth 76244 . this is adress in fort worth of one old mam of 58 year that are come to brasil for exploration womam for sexo. this no is good for amercam arlines no.

Flagged for review. 
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jesica - 4 d 19 h ago

0

this is whats the pilot wendell lee fowler ask in skpy for womam of brasil. pilot of ameriam eagle. this mamno have respect for womam of brasil. i think the mother of he no learn he have respect.

Flagged for review. 
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jesica - 4 d 19 h ago

0

[23/04/2016 23:17:35] world pilot: You no open for me [23/04/2016 23:17:40] world pilot: I sleep [23/04/2016 23:17:44] daniela : i opem more [23/04/2016 23:17:49] daniela i opem [23/04/2016 23:17:55] world pilot: I cannot send Skype [23/04/2016 23:17:56] daniela : you want more? [23/04/2016 23:18:06] world pilot: Sim [23/04/2016 23:18:10] daniela : ok [23/04/2016 23:18:50] daniela : is ok so? [23/04/2016 23:19:03] world pilot: abrir ampla com as duas mos [23/04/2016 23:19:46] daniela : you need write [23/04/2016 23:19:53] world pilot: abrir ampla com as duas mos [23/04/2016 23:19:58] daniela : i take voice auside [23/04/2016 23:19:58] world pilot: Clit [23/04/2016 23:20:47] world pilot: Touch clit [23/04/2016 23:22:01] daniela i go take compueter in bed [23/04/2016 23:23:32] daniela : whats more you want? [23/04/2016 23:24:01] daniela : tell me [23/04/2016 23:24:11] daniela whtas you want more [23/04/2016 23:24:16] world pilot: Open [23/04/2016 23:25:15] world pilot: More [23/04/2016 23:25:16] daniela whats you want more? [23/04/2016 23:25:50] daniela write here [23/04/2016 23:25:56] daniela i no listen you [23/04/2016 23:25:57] world pilot: Clit

Flagged for review. 
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jesica - 4 d 20 h ago

0

[01/05/2016 15:31:39] world pilot: Kiss :$ (inlove) (kiss) (devil) [01/05/2016 16:33:37] danie : oi wendell [01/05/2016 16:35:03] daniel: i go enter here 8 and 9 night for we speak [01/05/2016 16:56:20] world pilot: mostrar os mamilos duros e gatinho peludo aberta [01/05/2016 16:56:34] danie: oi [01/05/2016 16:56:56] dani: is hot in miami? [01/05/2016 16:57:22] daniela : you go come here in june? [01/05/2016 16:57:54] dani: oi wendell [01/05/2016 16:57:59] daniela: speak [01/05/2016 16:58:01] world pilot: Sim [01/05/2016 16:58:12] daniela: is good [01/05/2016 16:58:28] world pilot: mostrar os mamilos duros e gatinho peludo aberta [ [01/05/2016 16:58:56] world pilot: Show more [01/05/2016 16:59:05] world pilot: (devil) [0

Flagged for review. 
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jesica - 4 d 20 h ago

0

the pilot of americam eagle of name wendell lee fowler are come to brasil for sexo. i think americam ailines need look this . because this person no have right of come here jokes with life of person no

Flagged for review. 
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Harris - 4 d 20 h ago

0

Totally horrable

Flagged for review. 
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Mike D - 5 d ago

0

30 minutes not a single human to talk to in calling direct Corp office --trying to reroute a flight on dame day and they want to change 200 per ticket change fee for not going via same route even though flight i want is wide open--supervisor i did speak with Ann--incredible rude and not customer friendly

this airline is terribly unfriendly

Flagged for review. 
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jesica - 5 d 2 h ago

have one pilot of name wendel lee fowler of americam eagle, he are come to brasil many time for touring sexual. he no have respect for womam in brasil

Flagged for review. 
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jesica - 5 d 2 h ago

have one pilot of name wendel lee fowler of americam eagle, he are come to brasil many time for touring sexual. he no have respect for womam in brasil

Flagged for review. 
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Ben Swart, - 6 d 43 m ago

0

DO NOT FLY WITH THEM UNLESS YOU ARE OK WITH GIVING THEM AN OPEN CHECK BOOK. I bought tickets at the price of 704.40. They charged me an email extra 54.02 for Cabin fee. I called and asked them and was told I ordered extra leg room. I have never ordered extra leg room. The lady told me they are non refundable. BUT the did credit me 27.01 back. I am guessing they sold out and stuck me with a higher price seat. Yes I got half of it back but where is the other half? There should b no way they can just debit my account for more money without my permission. To me by is STEALING!!! Now I am expectd to jump thru hoops, provide paper tickets to submit for a refund all this extra crap just to get my money back. If I bought the ticket at the price that was quoted and never said I would allow them to take more out of my account to pay for thief mistake. PAY CASH IF YOU HAVE TO US THEM. I WILL NO LONGER USE THEM. EVER!!!

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nanny - 6 d ago

0

I needed to get a verification of employment for a borrower and the number provided of (hidden) says it's option 1 - hit it - it goes back to the list of all options - did it 18 times consecutively - never got a person just stayed in the 5 option cue - so I hit 0 - all reps were not available to take my call and disconnected. Poor Borrower is going to have to get me something else to help her!

Flagged for review. 
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shanee - 6 d 5 h ago

0

i have a death in family. I purchased a ticket a month ago to visit my home a month in adavance. A week before i was due to leave i got the call. I needed my ticket to be changed from 3/28/2017 to 03/25/2017 i was willing to pay the difference for those two days or just catch my flight back and drive to ny. they refused to help me in any way. the supervisor Sue rs1 in phoenix AZ spoke to me in such a condescending manner it was awful. i requested another supervisor she stated she was the only one and how no one could help me and its not their fault that i cant get home. Im so disgusted with american airlines i will never ever fly again. Tried to reach corporate no answer. i fly with them at least 3 to 4 times a year.

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Penny - 6 d 7 h ago

Wow getting ready to book my summer vacation but after seeing all these horrible ratings I will be looking elsewhere.

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Allen G.Bell - 9 d ago

0

Second time with american having problems .This time I lost my job My job already let me take the day off(fri mar. 17th} I had a 6:00 am flight from n.y. to charlotte n.c.to atlanta georgia arriving 9:00 am didnt have to work until 1pm my flight from n.y. was delayed three times then cancelled . When I seen the delay I tried to explain what I needed done to get home in time they assured me things would work even after I explained my situation .Then the flight was cancelled they rushed me to another plane which they said would get me to charlotte n.c. by way of Philly to atl. in time the flight was full rushed me to another desk .The mgr, already knew I was upset and worried and offered me a meal ticket which I accepted because I had gotten hungry The n.y. aa mgr told me they would get me out on a to make it home by 12pm. from charlotte,and she woud lcall ahead. When I got to charlotte no one in n.c.knew anything about it and they gave me a bogus phone number to call customer relations 800 428 4233. I got in Atlanta at 4pm with no job to go to I'm just a truck washer supporting a wife who had a stroke 4 mos. ago still with no income a 19 yr old son trying to help go back to college and a 16yr old daughter going to a prom.So now what do I say to them?I'm sorry that all the agents and mgrs B.S. the he## out of me and I thought they were really helping but it was nothing but lies and I got home 7hrs later . the staff in n.y was trash except for one agent .I feel I need compensation ASAP

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GL-Project Mgr - 9 d 1 h ago

0

This is most unfortunate and the worst customer service experience that I have ever had. I used my mileage points and booked a flight online (Record Locator AAGWHF). In the process I somehow got the wrong return date. The existing flight status showed that a ticket had not been issued and was pending so I called the (hidden) and got a very rude representative that said there was nothing they could do and that I should learn to read the fine print before I book a fare. I then just canceled the flight online and rebooked the flight again using my award miles (Record Locator DNBEDW).

As a result I lost the mileage from the first booking (60,000). I called customer service to get the miles back and was told me that I would have to pay a reinstatement fee of 150.00. I find this completely unfair. This is the worst customer service experience I have ever had with AA. The solution to bad customer service is to stop doing business with them and advise your friends and colleagues to the same

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Anonymous - 15 d ago

Please US air comeback

I wi

Outdoor like to have the FCC idoing a investigation on AA

I started in January to try to book a fly with my free Miles from FLL to CHO

I even call the AA costumer service

My Question is

On line booking show YES I can book with 25.000 miles round trip but when I try to paid for it NO go

I was told in can not fly for 25.000 miles but I could for 60.000 miles

This is fraud I guess is time to said Good by AA credit card

HELLO DELTA.

I would be very surprised if any of us got a response from our complaints

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AA is awful - 13 d 12 m ago

0

The worst airline or company I've ever dealt with. No accountability or remorse. No customer service. Unreal how crooked a company can be.

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Unexceptable - 13 d 3 h ago

1

An unaccompanied minor was left unattended in ORD airport earlier this week and I still have yet to get a response from American Air. Disheartening to see no action being taken to protect our youth when they must travel alone by the airlines. Thank God nothing happened to her in a world where human trafficking is in abundance and can happen in the blink of an eye. With all the safe guards and extra fees you would think a parent could have some peace of mind to know that you would look after my child as if she were your own. I'm bewildered and very disatisified.

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Anonymous - 14 d ago

Boooooo and bad bad for asking a blind person and her guide dog to leave a flight. Excusable and pathetic.

J Mariner

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Bruce - 27 d 2 h ago

0

I have just tried to get American Airlines on the phone, their system has you press a selection from a list of choices and the following happens: either the selection takes you back to the main menu (the menu from which you made the selection) or it goes to corporate offices which are closed (at 12:45 on Thursday) and hangs up.

I guess when you are busy making money by not refunding ticket costs crediting ticket costs that are then immediately lost in their system, same as stealing, you need to ignore the consuming public.

Maybe it is time to get Washington involved again. Saying credit is available and making it truly available are two different things. Consumers own the money, they deserve the right to be able to see the credits in their account.

As a million plus miler on American it appears that since the merger that part off customer service has turned to a profit center that is deplorable, same as theft, with ticket prices as they are using when American, it is more than theft, it is grand theft.

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Deborah Von Vanek - 16 d 45 s ago

0

I think that there should be a civil action pursued as this company is non responsive in nature, seems that there are fraudulent in nature and there is no validity to what any of the employees acting on behalf of American Airlines state as factual or true. American Airlines would not allow me to post the same response twice, I had to change the verbiage of my comment to your complaint.

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kathleen ULiano - 23 d ago

0

I cannot cash a check from American and get no response. As of today no call . I have a copy of the returned check. Shame on them. Can I please get a number to call for a returned check from American ? Kathleen Uliano I still have no resolution and have called several times . I also sent a copy of the returned check to American so they know their check to me was returned. I have been waiting since September 2016 for a reembursement. Like Reply February 10 at 11:32am American Airlines American Airlines Our accounting team is working on the issue. Once they reply back to your case worker, she'll give you another call. Like Reply February 11 at 10:29pm Kathleen Uliano Write a reply... Choose File Kathleen Uliano Kathleen Uliano I have not received a call back from anyone Like Reply 11 mins Kathleen Uliano Write a comment...

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Deborah Von Vanek - 16 d 32 s ago

0

I think that there should be a civil action pursued as this company is non responsive in nature, seems that there are fraudulent representations with no resolution on a corporate level!

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