Information, reviews and public commentary for US companies

 

American Airlines

Rating
1.043086
Web
http://www.aa.com
Related
AA
Address
4255 Amon Carter Boulevard
Ft Worth, TX
76155
Phone
(817) 963-1234
Twitter IDs
@AmericanAirlines
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Michael - 14 h 34 m ago

0

Does anyone at this airline work or take responsibility. I have been lied to several times from Dallas to Miami. Our flight was cancelled in Dallas. We were able to get another and were told our luggage would be in Miami. It was not. We were told we would get it later that night. It did not leave Dallas. We were told by 11am it would be here next day. It is not here but a courier has it who does not check voicemail so luggage still mia and your airline does nothing. This is a late 40 year anniversary and we will not be able to take the cruise because our luggage is lost.

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Magin Buu - 1 d 13 h ago

3

I was told by a representative with #AmericanAirlines that this is the fastest way to get a response. Normally I'm not one to write posts like these, however I do think there are times when one has been wronged and you have to stand up for yourself.

American Airlines-headquarters,PHONE-NUMBER,+1_855-8.6.7.4.O.1.7.

American Airlines-headquarters,PHONE-NUMBER,+1_855-8.6.7.4.O.1.7.

American Airlines-headquarters,PHONE-NUMBER,+1_855-8.6.7.4.O.1.7.

American Airlines-headquarters,PHONE-NUMBER,+1_855-8.6.7.4.O.1.7.

American Airlines-headquarters,PHONE-NUMBER,+1_855-8.6.7.4.O.1.7.

American Airlines-headquarters,PHONE-NUMBER,+1_855-8.6.7.4.O.1.7.

American Airlines-headquarters,PHONE-NUMBER,+1_855-8.6.7.4.O.1.7.

American Airlines-headquarters,PHONE-NUMBER,+1_855-8.6.7.4.O.1.7.

American Airlines-headquarters,PHONE-NUMBER,+1_855-8.6.7.4.O.1.7.

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Swami OM pal - 20 d 21 m ago

4

I was told by a representative with #AmericanAirlines that this is the fastest way to get a response. Normally I'm not one to write posts like these, however I do think there are times when one has been wronged and you have to stand up for yourself. I write this with hopes that using social media as a platform, that AA will see this and know what type of treatment I received from one of their employees and to understand what type of representation they have at Dallas/Fort Worth

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

Flagged for review. 
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Lead - 17 d ago

2

Long story short - after numerous attempts, a rep routed us to the IT Web department. After working with Mr. Cesar starting at around 6:30 Chicago time the last resort was for him to enter our credit card information manually which I had to give him via the phone.

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Jane L - 13 d 13 s ago

4

My flight got delayed then canceled. Calling customer service is the worst. I called and spoke to at least 3 different people and they were all rude and patronizing. Even the customers service Reps at the counter were patronizing to me. Eric Notodi supervisor at Anerican Airlines just sat and listened to me talk with out a response except to give me his name. The staff need serious intense customer servic

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Fontella More Brockman - 10 d 12 h ago

3

the BWI airport. The other bag that I paid to get delivered never made it to BWI airport. American called me at 1:39 a.m after I arrived and told me they have my bag at DFW at counter 15 or counter 12 baggage claim. BWI agent said that DFW will fly the bag to BWI and they will deliver the bag to my house. That was Dec 2, 2019. Well it's Dec 4, 2019 and not one damn person can find my bag. I have called 20 times to Corporate, DFW and BWI and not one competent person can locate the bag. I sent my daughter to DFW airport and she went to baggage claim 15 and 12. They can't find the bag. This shit is a

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Chaman - 1 d 16 h ago

4

the ticket I purchased, it didn't matter that I bought a "Main Cabin" seat that promised early boarding. The fine print on my original ticket apparently would have explained that. They then said that had I purchased "pre-boarding", it would have been refunded to me. Which of course led me to ask for some sort of discount on the seats I purchased since I was not getting what was advertised. Of course, the supervisor I spoke to said he could not do anything with that. So basically, the seats are advertised at "early boarding" but you don't know you WONT get early boarding until after you're done with your purchase, in which case you're screwed. So a multi-billion dollar company advertises one thing and then doesn't give it to you when the time comes. I am beyond frustrated and even worse, I call the corporate office... toda

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OFFICIAL - 1 d 13 h ago

ALERT!!!!!! FOREIGN SCAMMERS i.e. FROM COUNTRY IN LEBONON, THEY GET REMOTE ACCESS TO YOUR BANK/GIFT CARD & TOTAL PERSONAL INFO ON YOUR PHONE!. THEY USE PHONE #'S TO POSE AS 'CUSTOMER SUPPORT' FOR (ALL) MAJOR BUSINESSES MAIN HEADQUARTERS. SUCH AS #'S 1(hidden), 1(hidden) & (hidden). DON'T CALL NOR RECEIVE CALLS FROM THESE #'S. THEY'LL TRICK YOU TO HACK IN YOUR PHONE OR COMPUTER. HACKERS NAME IS APOORV & CLAY & MANY MORE.

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Anonymous - 1 d 13 h ago

B E W A R E!!!!!! FOREIGN SCAMMERS i.e. FROM COUNTRY IN LEBONON, THEY GET REMOTE ACCESS TO YOUR BANK/GIFT CARD & TOTAL PERSONAL INFO ON YOUR PHONE!. THEY USE PHONE #'S TO POSE AS 'CUSTOMER SUPPORT' FOR (ALL) MAJOR BUSINESSES MAIN HEADQUARTERS. SUCH AS #'S 1(hidden), 1(hidden) & (hidden). DON'T CALL NOR RECEIVE CALLS FROM THESE #'S. THEY'LL TRICK YOU TO HACK IN YOUR PHONE OR COMPUTER. HACKERS NAME IS APOORV & CLAY & MORE.

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Tim W - 1 d 16 h ago

1

I am a regular AA flyer and purchased a ticket from Dallas to Milwaukee. When I attempted to check-in, I purchased the "Main Cabin Extra" seats for an additional $120+ dollars. The advertised seat promoted more leg room, free drinks, AND EARLY BOARDING, the last of those 3 the main reason I purchased them. Then, when I get my boarding pass, it says group 9, which of course does not equal early boarder, nor will it afford a spot for our carry-on. I called and they told me that because of the ticket I purchased, it didn't matter that I bought a "Main Cabin" seat that promised early boarding. The fine print on my original ticket apparently would have explained that. They then said that had I purchased "pre-boarding", it would have been refunded to me. Which of course led me to ask for some sort of discount on the seats I purchased since I was not getting what was advertised. Of course, the supervisor I spoke to said he could not do anything with that. So basically, the seats are advertised at "early boarding" but you don't know you WONT get early boarding until after you're done with your purchase, in which case you're screwed. So a multi-billion dollar company advertises one thing and then doesn't give it to you when the time comes. I am beyond frustrated and even worse, I call the corporate office... today... a Friday... at 9:30am central... and a recording tells me the offices are closed and to call back during normal business hours... huh??????

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Anonymous - 1 d 16 h ago

I'm a union member of the mechanics out of Philadelphia pa. I been with this company for over 30 years and over that time we get some illnesses with age. I was diagnosed with something that requires me to apply for FMLA which is a federal program for workers with conditions. However, the company is taking our sick days, comp days, vacation days if we call out sick FMLA! This is a labor violation under the law. I'm summiting this for this company to stop this before I'll get a lawyer to defend us. If we call out sick because of a illness with FMLA we should just be dock not PAID! A union brother who not a stupid about laws of our state....

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TONY OTERO - 8 d 15 h ago

0

THE ABUSE IS INCOMPREHENSIBLE. WE RECEIVED AN ALERT FROM THE STATE DEPARTMENT ADVISING US TRAVEL TO MEXUCO WAS UNADVISABLE AS THEY WERE PLACING THE COUNTRY ON STAGE 2 SECURITY ALERT. I CALLED TO CANCEL AND OBTAIN A REFUND AND THEY GUIDED ME TO A SPACE ON THE SITE WHERE I WOULD REQUEST THE REFUND AND I DID SO. A FEW DAYS LATER, I DID RECEIVE A CALL ASKING IF I WANTED A REFUND OR A CREDIT TOWARDS A FUTIRE FLIGHT. I CHOSE REFUND BECAUSE, COINCIDENTALLY TO THE ABVE MENTIONED ALERT, I WAS DIAGNOSED WITH A SEVERE HEART CONDITION AND JUST THE DAY BEFORE THE FOLLOW UP CALL, I WAS SUBJECTED TO STENT INSERTIONS ON A EMERGENCY BASES AND WAS PROHIBITED FROM TRAVEL BY THE HEART SURGEON. I WAS TOLD THIS FACT WOULD AID WITH THE REFUND AND WAS ASKED TO SUBMIT A MEDICAL NOTE TO A FAX NUMBER WHICH AS DONE THE VERY NEXT DATE. TODAY, 12-6-19, I WAS TOLD THERE IS NOTHING ON MY REFUND FILE AND WOULD NEED TO START THE PROCESS AGAIN. (hidden) IF ANY RESPOINSIBLE AA EMPLOYEE CARES TO CALL

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Fontella Moore-Brockman - 10 d 12 h ago

0

American Airlines lost my baggage. I paid $70 for checked bags at the ticket counter at DFW. Only one bag landed at the BWI airport. The other bag that I paid to get delivered never made it to BWI airport. American called me at 1:39 a.m after I arrived and told me they have my bag at DFW at counter 15 or counter 12 baggage claim. BWI agent said that DFW will fly the bag to BWI and they will deliver the bag to my house. That was Dec 2, 2019. Well it's Dec 4, 2019 and not one damn person can find my bag. I have called 20 times to Corporate, DFW and BWI and not one competent person can locate the bag. I sent my daughter to DFW airport and she went to baggage claim 15 and 12. They can't find the bag. This shit is a nightmare. I'm so disappointed in American Airlines especially since you called me and told me you had my bag at DFW.

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Tifia Napier-Morales - 13 d ago

0

The customers service I've received from the phone reps and staff at the Dallas / Forth Worth, Tx termonals was/ is terrible. They need intensive sensitivity training. They also should learn not to be condescending to thier customers. I will be calling corporate office in the morning

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Swami OM pal - 20 d 21 m ago

4

I was told by a representative with #AmericanAirlines that this is the fastest way to get a response. Normally I'm not one to write posts like these, however I do think there are times when one has been wronged and you have to stand up for yourself. I write this with hopes that using social media as a platform, that AA will see this and know what type of treatment I received from one of their employees and to understand what type of representation they have at Dallas/Fort Worth

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

American'airlines'headquarters,,,,,+1_855-4.8.5.O4.O7

Flagged for review. 
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Lead - 17 d ago

2

Long story short - after numerous attempts, a rep routed us to the IT Web department. After working with Mr. Cesar starting at around 6:30 Chicago time the last resort was for him to enter our credit card information manually which I had to give him via the phone.

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Jane L - 13 d 13 s ago

4

My flight got delayed then canceled. Calling customer service is the worst. I called and spoke to at least 3 different people and they were all rude and patronizing. Even the customers service Reps at the counter were patronizing to me. Eric Notodi supervisor at Anerican Airlines just sat and listened to me talk with out a response except to give me his name. The staff need serious intense customer servic

General profile image

Fontella More Brockman - 10 d 12 h ago

3

the BWI airport. The other bag that I paid to get delivered never made it to BWI airport. American called me at 1:39 a.m after I arrived and told me they have my bag at DFW at counter 15 or counter 12 baggage claim. BWI agent said that DFW will fly the bag to BWI and they will deliver the bag to my house. That was Dec 2, 2019. Well it's Dec 4, 2019 and not one damn person can find my bag. I have called 20 times to Corporate, DFW and BWI and not one competent person can locate the bag. I sent my daughter to DFW airport and she went to baggage claim 15 and 12. They can't find the bag. This shit is a

General profile image

Chaman - 1 d 16 h ago

4

the ticket I purchased, it didn't matter that I bought a "Main Cabin" seat that promised early boarding. The fine print on my original ticket apparently would have explained that. They then said that had I purchased "pre-boarding", it would have been refunded to me. Which of course led me to ask for some sort of discount on the seats I purchased since I was not getting what was advertised. Of course, the supervisor I spoke to said he could not do anything with that. So basically, the seats are advertised at "early boarding" but you don't know you WONT get early boarding until after you're done with your purchase, in which case you're screwed. So a multi-billion dollar company advertises one thing and then doesn't give it to you when the time comes. I am beyond frustrated and even worse, I call the corporate office... toda

General profile image

OFFICIAL - 1 d 13 h ago

ALERT!!!!!! FOREIGN SCAMMERS i.e. FROM COUNTRY IN LEBONON, THEY GET REMOTE ACCESS TO YOUR BANK/GIFT CARD & TOTAL PERSONAL INFO ON YOUR PHONE!. THEY USE PHONE #'S TO POSE AS 'CUSTOMER SUPPORT' FOR (ALL) MAJOR BUSINESSES MAIN HEADQUARTERS. SUCH AS #'S 1(hidden), 1(hidden) & (hidden). DON'T CALL NOR RECEIVE CALLS FROM THESE #'S. THEY'LL TRICK YOU TO HACK IN YOUR PHONE OR COMPUTER. HACKERS NAME IS APOORV & CLAY & MANY MORE.

General profile image

Anonymous - 1 d 13 h ago

B E W A R E!!!!!! FOREIGN SCAMMERS i.e. FROM COUNTRY IN LEBONON, THEY GET REMOTE ACCESS TO YOUR BANK/GIFT CARD & TOTAL PERSONAL INFO ON YOUR PHONE!. THEY USE PHONE #'S TO POSE AS 'CUSTOMER SUPPORT' FOR (ALL) MAJOR BUSINESSES MAIN HEADQUARTERS. SUCH AS #'S 1(hidden), 1(hidden) & (hidden). DON'T CALL NOR RECEIVE CALLS FROM THESE #'S. THEY'LL TRICK YOU TO HACK IN YOUR PHONE OR COMPUTER. HACKERS NAME IS APOORV & CLAY & MORE.

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Anonymous - 13 d 23 h ago

0

My flight got delayed then canceled. Calling customer service is the worst. I called and spoke to at least 3 different people and they were all rude and patronizing. Even the customers service Reps at the counter were patronizing to me. Eric Notodi supervisor at Anerican Airlines just sat and listened to me talk with out a response except to give me his name. The staff need serious intense customer service training.

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RoseF - Chicago - 17 d 8 h ago

0

On Nov. 26th - trying to book a round trip ticket from ord to las. The computer system at aa.com needs help. Constantly getting messages that they are having a problem, please try later. Calling (hidden) is a joke. Routing yourself to a live person is impossible - there are numerous choices, BUT none that allow you to get to a LIVE BREATHING person, so you pick the best choice. I mean why should I have to jump thru hoops for me to give you my money!!!!!!

Long story short - after numerous attempts, a rep routed us to the IT Web department. After working with Mr. Cesar starting at around 6:30 Chicago time the last resort was for him to enter our credit card information manually which I had to give him via the phone.

We got a trip confirmation email at 7:40 pm. That seemed odd, that it would take so long? Anyway - today I log into my american advantage credit card account to ensure that the charge is ok. Guess what - there is a 1238.00 charge from Sam's Club on 11/26. I don't belong to Sam's Club, my credit card is in my hands. So did my number get sent somewhere based on the fact that I gave it over the phone, or was this part of a data breach? Today, I have made 4 phone calls between American Advantage and American Airlines. No one seems to care anyway. The customer service at AA.com is black and white. You want to make a change to that ticket you bought $25.00 charge. REALLY.....give your reps the option to escalate to someone when there are problems like these. I still want to speak to a security or fraud supervisor, but I think I know have high blood pressure from this incident and need to calm down.

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Nomak Paul - 22 d 12 h ago

4

(SPAM)

Flagged for review. 
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Jospeh and mor - 32 d 4 m ago

3

(SPAM)

Flagged for review. 
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Tina Powelle - 31 d 10 h ago

2

I was told by a representative with #AmericanAirlines that this is the fastest way to get a response. Normally I'm not one to write posts like these, however I do think there are times when one has been wronged and you have to stand up for yourself. I write this with hopes that using social media as a platform, that AA will see this and know what type of treatment I received from one of their employees and to understand what type of representation they have at Dallas/Fort Worth International Airport. To the employee known as "Mo" with the first name as Marcus possibly, not entirely sure because this person covered their name tag when my Aunt approached him for his name. This individual was working behind the AA desk at Gate 39 last night on 11/11/19. This was Flight 2426 DFW-GSP. At what point did he think it was appropriate to shout at a customer like a dog and direct and demand as if I were a criminal or a threat to security? I simply walked back into the tunnel while members of my flight were still deplaning because I needed to go back and get my infant's car seat that I gate checked. The car seat originally was not brought up by the crew in a timely manner and so I chose to leave if it because if I were to wait I thought I was going to miss my connection. I then found out my connection flight had coincidentally been moved to the gate and plane I had just de boarded and so I realized I could go back and get my car seat after all, and no longer was rushing or running required. I then decided to walk back into the tunnel that I had JUST walked out of to go get m

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Tony - 31 d ago

0

Completely agree. no one will take responsibility. our hand luggage with highly important documents and laptops with ALL personal data GONE. Flight attendant took possession of our hand luggage at DFW airport. At destination it did not arrive. All our personal data compromised. THINK THEY CARE!!!!

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Jane D - 31 d ago

2

We have had our personal data compromised thanks to American Airlines. They took personal possession of our hand luggage in DFW AIRPORT. At destination it did not arrive. Had laptops and important documents for court inside. ALL LOST. NOW WHAT? Has someone the guts to help at American Airlines ???...

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No man land - 30 d 14 h ago

4

platform, that AA will see this and know what type of treatment I received from one of their employees and to understand what type of representation they have at Dallas/Fort Worth International Airport. To the employee known as "Mo" with the first name as Marcus possibly, not entirely sure because this person covered their name tag when my Aunt approached him for his name. This individual was working behind the AA desk at Gate 39 last night on 11/11/19. This was Flight 2426 DFW-GSP. At what point did he think it was appropriate to shout at a customer like a dog and direct and demand as if I were a criminal or a threat to security? I simply walked back into the tunnel while members of my flight were still deplaning b

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Donna - 25 d 13 h ago

erican lost and found is a joke. Lost travel dock on a flight. they contacted me said they found them said to callback on Monday I did then they told me they had been mailed but no one said iff they mailed them to lost and found in Ft. worth or where. have filed 3 claim forms to Americana. no one ans

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Todd Califronia - 23 d 24 s ago

1

Hulu get it togethm,er!! Netflix and Amazon Prime have figured out how to get into Canada so GET O

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Todd. California. - 23 d 12 h ago

1

Congratulations American Airlines for passing up United airlines in delay time experience. Their record was 6-hrs.in a case where we had a family emergency. Now due to call offfs, poor training and customer service, I will be delayed a minimum of 12hrs. No effort offered to reroute.or anything. Great. Have tried to be loyal after United incident, now not sure.

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