My 87 year old mother was coming from California to visit me in Arizona last Easter. While walking from AA check in she was knocked over by an American Airlines employee. She fractured her pelvis. My brother asked the gentleman for a report and was told that they don't do reports. My brother asked AA to call for an ambulance. They did and she was transferred to a hospital where she was diagnosed with a fractured pelvis. She was laid up for Four months. Couldn't even get out of bed without excruciating pain. She needed round the clock care. We have been contacting AA regarding a settlement and after sending all the documentation were denied. I even have pictures of the bruises. Yesterday I read a story of the CEO of AA, Doug Parker who had a drink spilled on him by a flight attendant and how nice he was about it. So I ask him to be nice to my mom and pay the damages for my mom. She may not mean anything to you AA but to her 7 kids, 7 grandkids and 5 great grandkids, she means the world. Shame on you,
Lawyer up, You definitely have a case.
I know how you feel. They are very rude.
Get an attorney
I am so tired of American airlines the one time I finally complain about them the supervisor I spoke with stated there is nothing anything can be done for me because, this flight this morning was cancelled due to weather related reasons. It is my birthday week and due to my flight being cancelled I lost my room at my all inclusive resort, my airport arrangement to be picked up from the airport in Mexico, all had to be rescheduled with fees. All the American airlines supervisor could tell me is despite me being a loyal customer to American airlines their was nothing he could do to keep my business with the airlines, or to enhance my experience of being a satisfied customer. This is ridiculous in total I had to spend 300.00 out of pocket to rearrange my plans, a trip I had been planning for months. Just to know that my loyalty to this airlines was completely disregarded just let's me know for future reservations I need to pick a different airlines to do my business with.
Weather is not anyone's fault. Safety is.
Amen! and most time they say weather when it's not!
I booked a flight through Cheapoair in advance for one way ticket Norfolk Va-Jackson Ms. The lady could not speak English god said Oh we have a flight to Columbus Ms. I paid in advance Norfolk to Charlotte got off Plane it was to Columbus Ms. But when I arrived in Charlotte the connecting flight was Columbus Ohio. I called CheapOair for another lady who's saying non refundable non exchange to purchase today June 11th $649-$650 American Who's plane that I was Flying said if I pay now today one way is over $500. I have been stuck here I Charlotte NC Airport since almost 7:00a 10:25a Manager on CheapOair had me on & asked for number for over 30mins until a Survey came on after I answered the question it hung up
I have been in this business for 30 years. Never book from a third party, especially Cheapoair. No airline will touch tickets issued by these 3rd party bookers, this includes Expedia, Priceline ect...
It does and you need to do your research
American airlines should be shut down. They lack customer service. My flight was cancelled and they split up our family on 2 different flights. We have rented a car and because of the cancellation we would incur more costs after paying $1300 to initially rent the vehicle. This airline did not care and had the balls to say so. We spoke with Kay Mac reservation supervisor who was rude and nonchalant about it. As much as we pay for tickets upfront they should be able to defray the costs that they cause weather related or not. I will never never ever use this airline again and would not under any circumstances refer anyone else to use it either. I rate them a zero star.
Weather is an act of God. No airline will defray cost for something that is out of their control. The will refund the portion of the ticket that was cancelled if your were not accommodated on another flight. They are only responsible if it is due to mechanical issues. They can put you on another airline, give hotel and food vouchers. There is no excuse for employees being rude, that I will give you.
Are you kidding me? You have to make sure to call to get refunded. You put customers on an airline a few days away and separate the families. You give a discount on hotels thats shameless to talk about. You give airport sandwiches, chips, and soda. You people are rude to all your customers rather it's at the service desk, phone and/or on the plane. You people care less for your customers, and once something happen to the next person they will see how careless you people are.
I have been calling the office for over a week during business hours and all I get is a recording once you go through the prompts telling you the office is closed and to try back during normal business hours. When exactly is normal business hours
Horrible experience departing June 2 ,2019 been in the airport over 10 hours trying to get home agents were rude bad customer service transferred terminal to terminal just to be on standby and its ridiculous
That happen to me and my husband on may 15 2019. They need to be closed down.
I had the same problem. The agents need to be retrained. I'm currently contacting the corporate office to discuss.
I am contacting corporate offices as well. I book a flight back in February. I need to call AA about another issue yesterday, and they tell me the flight was changed and an email was sent to me on March 15. I never received the email, and our seats were changed from row 19 to 34. I made the reservations early so I could get good seats. When I called and they finally returned the call, I was transferred to a supervisor who basically said for us to suck it up. Rude, arrogant woman. She told me I coud pay the upgrade charge to get other seats. I told her as a customer service supervisor, she should offer them to me with no charge as AA changed the flight. She told me there is no difference between seats. This is why we normally fly Southwest. They bend over backwards to help. Currently calling corporate. Horrible!
I traveled with American Airlines June 9th on the way back from Kentucky to Minneapolis. I was in Kentucky on a business trip for a fallen corrections officer vigil. I received as a gift a bottle of expensive bourbon with the fallen officers name and end of watch engraved on it. I packed it in my stowed luggage in bubble wrap and stored in a box. When I got home and immediately unpacked my luggage, it was gone. I called AA that night and filed a missing item claim. I went further and filed a written complaint from their web site pertaining to missing items from baggage. I waited two weeks without any return phone calls. I called AA and spoke to their claim dispute office and they blamed it on TSA and said surely no one from AA could have taken it stating that TSA doesn't allow stowed baggage to contain alcohol. I also had a bottle of makers mark bourbon in the same suitcase which miraculously made it home with me. Leading me to believe TSA had nothing to do with it. I will never flyAA again. This item had tremendous sentimental value to me and I was treated terrible by customer service.
First trip to see my newborn Grandson, a three hour delay to Seattle, Washington. To top that off, my baggage never made it to Seattle. Now on the way back home, another three hour delay. What kind of business is this? And to top it off again, I'm fly ing American Airlines in three weeks to see my grandson again. Should I expect some more delays, have my baggage lost and oh, have enough rest pilots to fly the plane.
Now you delay and cancel my flight home to Columbia. ABSURD and no other flights.
THE WORST!!! They changed our flight time and did not inform us of any sort! We come to the LAX airport and basically was spit in our face making our 8 year old daughter cry by scaring her demanding we would have to "separate" the family. We stayed in a hotel just to come the next morning and be told the same exact thing!! We have been at the airport since 4 in the morning and it is now almost noon time !! Their customer service is absolutely TERRIBLE!! VERY VERY RUDE AND NEGLECTFUL! Not even spirit has been this naive and passive. I cannot wrap around my head how us people that just want to get home with our family is Being treated this way. It is so beneath me and so very sad. NEVER EVER in my entire life have I gone through such a traumatizing experience and yet WE pay American Airlines to be treated like peasants.
Lost luggage again!! In my job, we fly American Airlines because they have a contract with the federal government. It's no prize as it is a hassle throughout the entire journey!! We just came home today June 16 2019 and wouldn't you know our luggage is still sitting in Philadelphia!!! Our flight was delayed so there is no excuse for not putting the bags on the right flight. When we landed in Norfolk and standing at the baggage claim without bags we went to the baggage claim area and the agent told us our bags are still in Philadelphia. What?!! How is it possible to leave so many bags and military seabags behind? Military personnel need their uniforms!!! The agent told us and the others with missing bags that the luggage would be on the next flight to Norfolk. Well that has come and gone with the other flight. Next flight is tomorrow morning! Seriously?!!! Why do people have so many people have issues with this airline and the nickel and diming on every single thing!!! The CEO or COO should donan undercover boss with AA especially in Philadelphia, especially in the baggage area to see why they are jacking things up!! With the problems people are going to go elsewhere and forget about AA
I've had the same experience with American as most here on this review list.
Never, NEVER will I fly again with American.
Angela at the Orlando International Airport needs some customer service training before she should be working the counter. Very rude.
Her name is actually Andrea