Information, reviews and public commentary for US companies

 

American Airlines

Rating
1
Web
http://www.aa.com
Related
AA
Address
4255 Amon Carter Boulevard
Ft Worth, TX
76155
Phone
(817) 963-1234
Twitter IDs
@AmericanAirlines
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Karan S Gray - 8 h 36 m ago

5

We are headed to San Andreas Ixtapa in Guatemala for a Dental Mission on Jan. 28th. This is our 12th year for which we pay our way 100%. I take 1000 beanie babies and hot wheels cars for the children who get their teeth pulled. Is there any way we might get some baggage allowance. I appreciate any help you might be able to assist. We have 4 bags weighing 50 lbs each. Unfortunately it is becoming cost prohibited to continue helping those less fortunate than we are.

Thank you. Karan Gray, (hidden)

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Anonymous - 5 d 16 h ago

0

What does it say about your company when one of your HR Managers, Jovon Shields, makes a racist post on FB on MLK Day? Disgraceful!!! Will NEVER fly with your company again!

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Patrick Cooper - 1 d 7 h ago

Discrimination is alive and well at American Airlines - particularly if you are an injured employee. If you injure yourself at work, American will treat you like garbage and then fire you.

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Anonymous - 2 d ago

0

I have a flight booked to Hawaii next month. Due to a recent decline in health, my Dr.s have advised me that flying would be extremely detrimental. AA refused to refund my ticket and I am not willing to risk a possible stroke or other devastating event. $1400 life lesson.

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Patrick Cooper - 1 d 8 h ago

I worked for American Airlines 15 yeras.................. First thing I learned in training was "We got their money" meaning service does not exist after you pay them for the plane ticket. A real Class Act Company.

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Anonymous - 1 d 9 h ago

Dear Sir or ma'am

I am writing about the hotel here in alliance Nebraska. The manager that you have Tamra Woods has been harassing people around Alliance and has been slandering people all over town and I cannot believe somebody in a management position would do that. she came into my job and was bad mouth a woman to other employees in store and calling corporate and slandering this woman. She is wearing your hotel name while doing this.! We do know that you really need to look more into her work ethics and history. She is like i said slandering people and not making you business look very well!

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None - 5 d 3 s ago

0

Sucks!!#

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Sara Proctor - 5 d 10 h ago

0

Dear sir/Mam,

I am writing this to complain about the the poor service and run around that I have received on my recent trip from BWI to Abilene TX. Once there was a long delay on leaving BWI and once the plane landed at DFW the plane was again delayed on getting to a gate to offload for a connecting flight to Abilene, TX Flight ABI-AA3676. Due to the delay I missed the connecting Flt, which caused me to rent a car to get to Abilene since there was no more flights out that night 01/14/2017. For two days now I have gotten nothing but a run around about when I would receive my Baggage A979282 and AA979283. I ask if the baggage could be be delivered by truck since it is only about a two hour drive from Dallas/Fort Worth to Abilene. I was told by two individuals that a request would be submitted. After making four calls to your 1-(hidden)5 number to get a follow-up on my bags, the people I spoke to just brushed me off. Each time I called I spoke to a different person, all with a different answer but no one could give me an answer as to when i would receive my two bags. This is totally unbelievable and unacceptable that such a large corporation as American Airlines would have such poor customer service.

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Mslebron - 6 d 9 h ago

0

Andrew Disick

Customer Relations

American Airlines

AA Ref#1-(hidden)4

I don't want to humiliate my self more then I have this agent very arrogant and rude and it could been a quick fix been dealing with this since 12/30

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Lee - 6 d 13 h ago

5

This is long overdue - I would like to compliment Vicki, a customer service agent at your St. Louis Airport. We were travelling in November 2016 and through a misunderstanding, missed our initial flight home. Our arrangements were through Alaska Airlines with American as a partner. Vicki went through a lot of effort to reorganize our flights, routing us through Fort Worth and arranging it so we made our final flight, rather than having to stay overnight. She coordinated arrangements with Alaska to keep them informed and did it all with a smile and a positive attitude. I wish I had gotten her last name to properly thank her - she saved us so much aggravation! Thank you so much Vicki!!

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grandmother - 8 d 10 h ago

0

your airline held up a 13yr old girl traveling by herself in phx to Spokane because your age specs were different from Alaska which is who we did the reservations thru. American agents were rude & had no remorse for doing so. The agents and customer care were obnoxious & totally out of line and no respect for her mother who tried desperately to get her on the plane. The 13yr old had a credit card to pay the $150 that they were after (money hungry ) & they wouldnt accept because it was a temporary even when the mother called & told them she was the co signer on the card.

this totally unacceptable to treat a child like thiss.

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Anonymous - 8 d 15 h ago

I'm a former employee looking for my W-2's can't find info anywhere

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Cullen - 8 d 15 h ago

0

I call head quarters to find out about my job application and this phone number/line doesn't work properly. You cant get ahold of a real person and all of the options disconnects you. How am I suppose to find out about my job application if you can't reach someone? This sucks and want to know where I stand.

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Bg - 8 d 17 h ago

I just want to say this, your reservation line sucks, I call a

1 888 number to ask why my reservation ticket was cancel?. . the person on the other line sound like he was on the other side of the world, He could not answer my question, and on top of that he was charging me for a new ticket that was supposed to be $665.66. A eighth hundred and somenting dollars again for their mistake. To top it off, the charge me a ticket departing from Orlando Fl. Wish It was not suppose to be, an charge me with 250.00 for cancelation. Worse to say is that they never send me a confirmation on my e mail. But they charge me!!!.

What is anyoe doing to help consumers?

This people are getting away with to much, and seems like no one in corporate is doing notthing to keep a good image to the AA name

Shame, shame, shame of the ones sitting in a office doing nothing and getting paid for that. Bg.

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John Watson - 10 d 8 h ago

0

I am writing this wondering how it would be even remotely possible that they cant refund a ticket due to weather. I personally think it is insane that they would have a flight cancellation and we could not even get out of the airport in KC Missouri to our destination and it will cost us more for a refund due to ticket change that it would be to book a new flight. What kind of company does that? Needless to say I will not be ever using American Airlines again in the future! Then to find out you can buy a refundalble ticket for the price of twice as much isnt that special!

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kathy h - 10 d 13 h ago

0

I have been flying AA since the 1970's. This area that is provided to vent customer dis-satisfaction leaves me questioning the stability of the company, I am also a stock holder. I look down at all the complains and it makes me feel ill. It does not hold any accountability to embrace the consumer. It reminds me of a wall in the crumbling center of a city, cover in paint but no one is listening. As a long term customer my complaint of charging me twice for booking flight awards even when the ticketing is 5 months in advance is not acceptable. Instead of a correction the cust. service folks are pleasant in the way the frame what I interpret as "tough luck".

I will find alternative travel in the future, I am sure of this and by looking at the other travel complaints below. Good luck AA.

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kh - 10 d 9 h ago

just a note: save the company money by doing away with customer service department. If they are unable to help the customer than why pay them? Just increase the access to this!

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Eric - 10 d 17 h ago

Flew back from Reno Saturday night thru Dallas. Luggage never made it. 1 bag was delivered Sunday the other still in limbo. Repeated calls say 2nd bag out for delivery with a company. No name no phone number, zero accountability. American Airlines sucks period. I have over 100,000 miles at present, when they are used up that's it. If you want to fly like cattle they are an excellent choice.

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Carrington - 11 d 14 h ago

0

It's a joke! Being trying to get a reply to over 8 emails sent since Sept 2016. I've left messages on Facebook but I guess everyone is doing this too! Do they really value their customers! I am still waiting for a reply to Claim back hard earned money I paid out on priority seating that simply was a waste of time! I won't travel with you again knowing that at anytime you will seat an 11 year old with a total stranger for over 10 hours all because your staff wanted the plane up in the sky so not to lose the position on the runway! My son was quite distraught but hey that still didn't matter! I would like someone to be respectful and contact me urgently!

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Joseph Doherty - 12 d 11 h ago

0

Wife put on hold for over 46 minutes waiting for Rep to get back to her to just cancel a flight. I took a photo of her cell to verify,she hunt up and called back on hold again...Wow!

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Lynda - 12 d 15 h ago

1

My flight home from Flagstaff, Arizona was a disaster!! We were stuck in this airport for over 2 hours with two Pepsi vending machines; waiting for runway clearance. Once we were finally able to board, we were stuck in the airplane for another 45 minutes without air. But yet, it gets better!! They held my connection until I landed. Yes, I got a text update as I touched ground that the plane had just left. :( American airlines then offered to reroute me to Philadelphia. We get there and the Customer Service woman says we can put you up in a Days Inn but you have to pay $50.00!! Tired we havent eaten all day I agree. She tells me its 5 miles away. We ended up being chaffeured 15 minutes away to the dumps of Philadelphia. I didnt sleep a wink. Up early to travel again. Our lugguage was supposed to be rerouted home but it had not so now we have to explain all this to the AA agent who asks me if I had saved the receipt and if not I am going to have to pay $50.00 again. UGH. Finally they ok the luggage to travel home. Worst trip ever. Took us 2 days to travel back home no food for 2 days due to flight takeoffs and landings. Really American Airlines ? I think you can do so much better!!

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Anika Kenion - 13 d 6 h ago

0

If I could give this airline a ZERO I would. This is an inefficient, miserable, pathetic excuse for an airline where the majority of the employees don't have a clue about what their job even is. The customer service had my family and I waiting in lines for hours, being transferred from person to person in order to rebook a connecting flight from Miami to San Diego we missed because THEY were delayed and they brought our luggages in late. They were incompetent about the ordeal as though it were our fault their flights were delayed and they don't have better processes to ensure connecting flights are not missed. Their system is inefficient and unorganized. The employees, save for one or two like Roda, were unhelpful, unorganized and unqualified. Even the supervisor ran because he didn't even know what to do for us. And this wasn't just my family, tons of people are spending the night because their flights were missed due to terrible organization. And if you wanted customer service to help you, you had to really fight the employees for it. I know it's cheap, but save yourself the headache and unnecessary stress. I implore you NOT TO FLY AMERICAN AIRLINES

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paige - 13 d 7 h ago

3

Chat Conversation Start

9:58PM

Hello. I have one good thing and two bad things to say. Thank you for allowing me, at no cost to me, to reschedule my flight on Friday from Ithaca to Atlanta, due to GA being in a state of ER. The CSR that rebooked my ticket to today was amazing. Now- the negative- I'm sorry,but you need to know. The CSR at gate C17 in Philly today, for the 4:05 flight to Atlanta was beyond RUDE, to no only me, but everyone else. She was awful. Also, we landed in ATL at 6:12pm, and I didn't get my luggage until 7:18, seriously. You have to do better. Thank you for listening.

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Karan Gray - 13 d 9 h ago

Is it possible to get a reduced baggage allowance for our upcoming dental mission trip to Guatemala. We have 3 bags 50 lbs each filled with things for the children in Guatemala for a free dental clinic we set up in San Andreas Ixtapa. Our 4th bag is partly personal belongings yet still filled with scrubs, toothbrushes, etc. This is our 13th trip to help those less fortunate but unfortunately its becoming cost prohibitive. We pay our airfare, lodging, travel in country, food, etc 100 % just asking for help with baggage one way to Guatemala. Appreciate any help. (hidden). Thanks Karan Gray

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w Drucker - 13 d 10 h ago

My daughters bag is sitting in a closet in Charlotte Nc. I have been trying to get the bag put on a plane for 2 days. I was told today that her suitcase was on a flight today and went to the airport and 2 hours later no bag. lt was taken off the plane before it took off and was not logged in so no one knew it.

The customer service people have been great but can only tell you what is on the computer. Garbage in garbage out as they say.

My daughters med are in her bag. Shame on her. She will never do that again.

My husband may drive 5 hours to Charlotte to try to find her bag. Unreal that you can't get any sort of manager on the phone

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