Information, reviews and public commentary for US companies

 

American Airlines

Rating
0.950292
Web
http://www.aa.com
Related
AA
Address
4255 Amon Carter Boulevard
Ft Worth, TX
76155
Phone
(817) 963-1234
Twitter IDs
@AmericanAirlines
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Marenda Boyce - 11 h 12 m ago

Dear American Airlines

I can not begin to explain how sick to my stomach that I am for booking through Travelocity on your Airlines. I booked in April and received my e ticket numbers for me and my daughter and little army grandchildren's Disney World tripI neglected to check my itenerary on Travelocity last night and was horrified to realize our flight time leaving from CLT was a very late night flight and not the mid morning one I was sure I had chosen. I am so sick over this because I can not afford a rebooking charge of $800 as I am now disabled due to a heart condition. Seeing my cardiologist monthly, trying to hang on and be with my grand children a little longer and yes I know It is a sad story, but a True one. I had worked and saved for two years for this trip for my army brat grand kids to have a dream trip to Disney World before I had to quit because of a weak heart, damage from prior heart attack. Did I mention I would be doing Disney world on a scooter. I am afraid I can no longer walk the long distances, but I can watch happy faces even on a scooter. Arriving at almost midnight was not in our plans as we needed a rental car and would be hauling the scooter to the parks, and neither was arriving at midnight in Orlando with two very tired little children and not getting to our condo by 3 pm or losing that first day to get rested, me before the parks. I am sick that a trip that was planned for so long has gone so badly and all I wanted was to give my grandchildren a little happiness before I leave this world and happy memory's with me.

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Karen Jacques - 1 d 9 h ago

0

Shame on you American Airlines... $615 charge to bring 5 suitcases of hurricane Irma relief supplies to the Turks & Caicos Islands. A friend is volunteer traveling at his own expense to help friends in need. This is not the American spirit of generosity I want to believe in.

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Anonymous - 3 d 9 h ago

0

Can you guys please ask these major airline carriers such as American Airlines why are they jacking up prices flights that are leaving from these islands that have already been devastated by hurricane irma? Why should it cost about $500.00 for a one way flight for a child out of the U.S Virgin Islands?!? Families hardly have any food or water and have lost their homes! Now that they are trying to evacuate to somewhere of safety these airline companies are trying to make money off of them? Like how dare you! Then you have representatives that are so rude and insensitive! I have already reported you to CNN and will continue to send messages to every majors news broadcasting station out there!

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Anonymous - 1 d 15 h ago

Because the are to spend 350 million to build a new headquarters! Now that's way more important that saving the very people that fly with their company making any of that expenditure possible. Everyone stop flying AA.

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Peggy Fenner - 2 d 13 h ago

0

I have not flown in an airplane for 25 years, mainly because I am terrified of flying. I finally made a reservation with American Airlines for my boyfriend and I to fly to Fort Myers to see my father on Sept 21st. You know what happened next. The largest hurricane in history ripped though the state of Florida. While it's true that I did buy non-refundable tickets, I was not asking for a refund. I wanted to change the dates of my trip, but was told that it would cost $200 per ticket to change the days, and not only that, the price of the tickets had gone up. I originally paid $765 for the two tickets and was being asked to pay $508 more to change the dates and for the increase in ticket price. I will not be doing that and have decided to not visit Florida until the spring, but you can be assured that I will not being flying American Airlines. So ridiculous.

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Diane - 1 d 15 h ago

0

American Airlines should be ashamed. They put the making of money an importance over integrity in saving lives. They represent what is wrong in our world! To capitalize on this destruction is immoral. I heard about a grandmother making and exchange for her grand baby she was flying to PR to exchange supplies with her family that were taking a boat from St. Thomas to the PR for the grandparents to get the baby to safety. AA told her she could not bring the valuable life sustaining supplies to her family and she would need to pay extra for her luggage!!!

I will never fly with American Airlines again for any reason and if AA were my only choose off an Island I take my chances floating on scape metal in the ocean to get home. Thanks for your demonstration of lack of true humanitarian example! Choke on your profits!!!!

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PHILIP ALEXANDER - 3 d 10 h ago

0

I am Philip Alexander (AA Membership # 6VY1412) I made a reservation from Chicago to Thiruvananthapuram, India in Etihad Airlines using American Airlines Miles. The Ticket Reservation and also my Seat Reservations were done by American Airlines Advantage Staff directly (Etihad will honor requests for any services only from AA staff and not directly from passengers) . Etihad airlines will not honor any request by the Passengers because the reservations are done by American Airlines Advantage staff and also using AA Miles. So AA staff made reservation for my seats prior to my travel..

While my onward trip to TRVM and also back to ORD, there are 11 hours of waiting at Abu Dhabi Airport.

Etihad Airlines provide accommodation for every passengers in the flight for the unusual stay over Abu Dhabi Airport, except me because my tickets are booked/reserved by American Airlines Advantage Staff (They require a request from AA staff).

WHEN I HAVE CONTACTED AA REPRESENTATIVES (AT # (hidden), MS. KELLY AND ALSO HER SUPERVISOR MR. PHILLIP JOHNSON) THEY REFUSED TO MAKE A REQUEST ON MY BEHALF AND ALSO THEY BEHAVED ME IN A VERY RUDE AND UNPROFESSIONAL MANNER WHICH IS A SHAMEFUL ACTION FOR ANY QUALITY ORGANIZATION. I EXPECT APPROPRIATE ACTIONS BY HIGHER AUTHORITIES OF AMERICAN AIRLINES.

WHEN I HAVE MENTIONED MY INTENTION THAT I MAY MAKE COMPLAINTS AGAINST THIS IMPROPER BEHAVIOR ISSUE, THE SUPERVISOR MR. PHILLIP JOHNSON TOLD ME TO "GO AHEAD AND MAKE ANY KIND OF COMPLAINTS TO ANYWHERE AND HE DO NOT CARE ABOUT THAT"

September 16, 2017 at 4:21 pm CST

Flagged for review. 
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Henry - 6 d 14 h ago

American Airlines is NOT refunding clients who have travel plans to St. Maartin. Pathetic. How do you live with yourselves???

Flagged for review. 
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Ashley - 5 d 17 h ago

2

I find their policies for St. Maarten and St. Thomas insensitive and impractical. It's absurd to think that they will be ready for tourism quickly. It will take so long for the islands to recover.

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Ashley - 4 d 13 h ago

If you contact them via their website, they may allow you to change your destination and waive the change fee. I just did that with success for our St. Thomas flight in November.

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Unhappy with airline policy - 5 d 7 h ago

0

American Airlines is so heartless due to the devastation of hurricane Irma in the US Virgin islands they are not going to refund any of the flights to Saint Thomas are any of the other islands they're telling the customers they are still flying to the virgin islands and you could pay $200 to change your flight Or cancel it and just lose your money with such a short time to take a trip out on another date it's in possible if you don't have time off work already.

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You need to know this - 5 d 6 h ago

0

What they don't want you to know

Force majeure events

American may, in the event of a force majeure event, without notice, cancel, terminate, divert, postpone or delay any flight or the right of carriage or reservation of traffic accommodations without liability except to issue an involuntary refund. The involuntary refund will be made in the original form of payment in accordance with involuntary refund rules for any unused portion of the ticket. American will also reserve the right to determine if any departure or landing should be made without any liability except the afore mentioned involuntary refund.

Force majeure event means:

Any condition beyond American's control including, but without limitation, meteorological conditions, acts of God, riots, civil commotion, embargoes, wars, hostilities, disturbances or unsettled international conditions - actual threatened or reported. Also, because of any delay, demand, circumstances or requirement due, directly or indirectly to such conditions; or

Any strike, work stoppage, slowdown, lockout or any other labor related dispute involving or affecting American's service; or

Any government regulation, demand or requirement; or

Any shortage of labor, fuel or facilities of American or others; or

Any fact not reasonably foreseen, anticipated or predicted by American

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Anonymous - 4 d 13 h ago

You should contact them via the link on their website for customer service.

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Helen - 5 d 17 h ago

Really disappointed with American Airlines for not helping me transfer my airline tickets because of hurricane Irma. We had tickets for OCT. 17th and because we had damage in regards to Irma we have to leave on Sept. 21st. Seems like American Airlines could have given us a break and transferred our tickets from Oct. 17th to Sept. 21st.

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Anonymous - 5 d 6 h ago

Force majeure events

American may, in the event of a force majeure event, without notice, cancel, terminate, divert, postpone or delay any flight or the right of carriage or reservation of traffic accommodations without liability except to issue an involuntary refund. The involuntary refund will be made in the original form of payment in accordance with involuntary refund rules for any unused portion of the ticket. American will also reserve the right to determine if any departure or landing should be made without any liability except the afore mentioned involuntary refund.

Force majeure event means:

Any condition beyond American's control including, but without limitation, meteorological conditions, acts of God, riots, civil commotion, embargoes, wars, hostilities, disturbances or unsettled international conditions - actual threatened or reported. Also, because of any delay, demand, circumstances or requirement due, directly or indirectly to such conditions; or

Any strike, work stoppage, slowdown, lockout or any other labor related dispute involving or affecting American's service; or

Any government regulation, demand or requirement; or

Any shortage of labor, fuel or facilities of American or others; or

Any fact not reasonably foreseen, anticipated or predicted by American

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Ciara - 5 d 14 h ago

0

So I tried to do this with out bringing it to social but americanair doesn't feel I should be accommodated for having to fly 4hrs 30mims with someone else's blood and coffee on my tray I payed $580 to sit uncomfortable in an unsanitary environment that's not even the worst part it was a full flight and the blond flight attendant said they didn't have anything to clean the blood with and try to hand me a napkin and water FIRST OF ALL WATER DOES NOT CLEAN BLOOD SECOND WHY DO I HAVE TO CLEAN IT I was beyond disgusted Do airlines have a health code to follow?

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Ray Hixon - 5 d 17 h ago

0

I was evacuated from St Maarten due to Irma--have to wait for their response on 1 ticket refund and the other ticket refund was told 2 months for a refund. That is totally crazy--You will never see me support you pos attitude company in the future. Trs some sensitivity courses.

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Thornton - 6 d 13 h ago

0

Is there a reason why no is answering American Airlines corporate office phone!!!! Why is your office closed during normal office hours, today is Wednesday 11:00 a.m. (I am in Dallas, Texas)!! My issue American Airlines: My daughter attends college in Florida needless to say her community was effected by hurricane Irma. I booked her a flight on Monday, September 11th, on a promise that living conditions would be okay for her to return on Thursday, September 14th, even purchased the flight protection insurance (which is a joke). Today I was informed that power will not be restored until Sunday therefore I tried to change her flight from Thursday to Sunday. I was told the insurance I purchased was through a third party and that I am still responsible for the $200 cancellation/change flight fee. Why would I purchase insurance (Allianz Global Assistance) on Americans Airlines website that is not valid (mess and false advertisement). I tried to explain, my daughter has no where to go if I send her back and it is not practical to send my child back to a place where there is no electricity. So in short I will lose the money for that flight and purchase another ticket. I work for a living and I do not have extra money to donate to American Airlines. I am so beside myself. Thank you American Airlines

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Denise Smith - 7 d 11 h ago

0

I will never fly with American airlines again just came back from Utah on Sept 10 2017 and the flight was delayed 4 hours because of mechanical problems causing me to miss a meeting so a total of 6 hours wasted because you have to get there early very discussed

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KAK - 8 d 31 m ago

5

Thank you so much Executive Officer Patricia Dosato in Customer Relations. You not only resolved my issue with my Pre purchased flight tickets during this devastating natural disaster. You went above and beyond what I could hope for. Thank you for making the transition and transaction an easy process. You are greatly appreciated

Thank you again,

KAK

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Lorie - 8 d 5 h ago

1

yes you should be ashamed at your price gouging . I could not afford $850 per ticket for a family of 3 so secured 2 mileage tickets fro 110000 miles for a 2 hr flight. Could only get 2. You are crediting people who PAID over 499$ a ticket during IRMA but will not credit me the = miles telling me miles aren't revenue? why do you sale them.? I couldn't secure one for my partner and he stayed during IRMA. Thank god he is ok but disgusted how you treat your loyal customers . I fly AA ALOT! To charge me this many miles ( i could have flown to EUROPE for the same amt for a 2 hr flight is disgraceful of you)

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RMNG - 10 d 9 h ago

4

Saturday, September 09, 2017 9/9/2017 @ 5:13:00 AM Renee Mary Namaste-Guzzetta 2N9XF60 (hidden) https://www.aa.com/homePage.do http://www.corporate-office-headquarters.com/american-airlines Attention: Executive Officer Patricia Dosato Customer Relations (888) 214-3282 ext. 68478 (800) 882-8880 Dear Executive Officer Dosato: Once again, you promptly and efficiently came to my aid. Alas, after calls that were stressful as Sarah and supervisor Catherine tried to help me, I realized that I did not do sufficient research regarding traveling with an emotional support animal. If your supervisor had not been alert enough to inform me, I would have been in very difficult straights. As it was, somehow confusion still reigned. Another follow-up call and I was blessed to have Customer Service Specialist, John, help mea veteran of two wars. He expertly and empathetically cleared up this misunderstanding and frankly, was able to `turn me around' from a very vulnerable disabled septuagenarian state. You two should teach a class. I salute the both of you. Thank you ALL so, so much. God Bless. Respectfully, RMNG-(MJG)

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Chris - 10 d 17 h ago

0

I'm done with American Airlines not that they care. I was charged $150 and 15000 miles for an upgrade I was told would cost $75, they hide the added fee in. I attempt to contact them and got a script read to me and no real answer except that is our policy. Well I have some miles left and I will use them and be done with them. I have cancelled my AA credit card I have had for over 16 years and Citi was happy but why have a card when you won't use rewards. I know they could careless about 1 customer leaving them but with any luck enough will leave and it will force them to consider starting a customer service program and get rid of flow charts they use now. There is nothing worse then ignoring your customer, look at all the retailers who stopped and see where they are today, wait the are out of business.

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Jerry Miller - 11 d 11 h ago

0

WOW....I am blown away by the uncaring attitude of Joan Quigley today. It not only took them a week to return my call, It was as though she was reading from a script and very black n white. This is our policy and if you call/write back in then you will be directed to only me since I am the case manager for your ref#.

I have an email from District Chief of Security stating, If you're planning on heading south of the border any time soon, travel experts suggest you change your plans. The U.S. State Department issued a travel advisory for many parts of Mexico due to increasing rates of violent crime in the country, including kidnapping, homicide, robbery and carjacking. Under the new warning, U.S. government personnel are advised to defer "nonessential travel" to states affected, including Tamaulipas, Sinaloa, parts of Sonora, Jalisco, Morelos, Guerrero and Michoacan. No advisory is in effect for Mexico City Puebla, or Queretaro. For the full list of affected states and zones, check the State Department website. The Mexico Tourism Board did not immediately respond to a request for comment.

Once I receive that email I immediately canceled my travel plans to Cabo. Only to find out from AA that I had to pay $150 reinstatement fee to get back $81.62 taxes/fees and 65,000 points.

I have an AA Master card that I have earned those points spending money on. I will be canceling my AA MC and any future travel with AA.

Southwest has the best policies of any other airlines out there. No change fees, no bag fees, and no fees to get your points back if you cancel travel. Everything is easy with Southwest, and most of all they CARE! Caring goes along way in the world today.

Their should not have to be a flood, hurricane or any other catastrophe for someone to care.

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Chris Vierling - 11 d 14 h ago

0

Very dissatisfied, I am currently setting at an airport all day for a late flight. I was present a hour prior to check in, shuffled to different lines now flight leaves at 9am it's now 820 and I am told I miss my flight. I was scheduled for a later flight getting me home at midnight but on standby with 7 empty seats . I travel a lot and my co workers do also we will never use this airline again and blackball it from our company. I have found three other flights earlier that I can book now, but they won't allow me to transfer. I feel like a child being punished because I was labeled as late but not true, American is a joke, even tried calling corporate imagine that no answer. WOW consumers beware

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