Information, reviews and public commentary for US companies

 

American Airlines

Rating
0.992708
Web
http://www.aa.com
Related
AA
Address
4255 Amon Carter Boulevard
Ft Worth, TX
76155
Phone
(817) 963-1234
Twitter IDs
@AmericanAirlines
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Anonymous - 5 d 47 s ago

Customer relations is a joke! It is all about preserving the company's profit.... I have incurred a lot of expenses due to their delay....and I have been declined a refund for my necessary expenses. Frequent flyer program doesn't provide any perks or protection either. Waste of time

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.

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Aulia - 1 d 31 m ago

2

After suffering a medical delay on the way to the airport, I requested to speak with a supervisor. I explained that I was attending my mother's 80th Birthday in Florida and still had 30 minutes to get to the gate.

Having worked in the industry for many years, I thought the employee would try to assist me. Boy, was I wrong! This young woman had the compassion of a rattlesnake. I remember when American was the gold standard. They are now the bottom of the barrel. Spirit is just S bad. Be aware that most airlines allow 50 pound bags (at a fee, of course). Spirit allows just 40 pounds. Basically, the only decent airline remaining is JetBlue....

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Cheryl Collins - 1 d 11 h ago

0

After suffering a medical delay on the way to the airport, I requested to speak with a supervisor. I explained that I was attending my mother's 80th Birthday in Florida and still had 30 minutes to get to the gate.

Having worked in the industry for many years, I thought the employee would try to assist me. Boy, was I wrong! This young woman had the compassion of a rattlesnake. I remember when American was the gold standard. They are now the bottom of the barrel. Spirit is just S bad. Be aware that most airlines allow 50 pound bags (at a fee, of course). Spirit allows just 40 pounds. Basically, the only decent airline remaining is JetBlue. I will NEVER fly American again.

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Anonymous - 5 d ago

My name is Paul R. Nalven, practicing attorney frequent business traveler and outdoorsman. I am a full-time resident of Manhattan, NYC and a part-time resident of Sullivan County in the Catskills Region of NY. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

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Nicollette - 5 d 23 h ago

5

My name is Paul R. Nalven, practicing attorney frequent business traveler and outdoorsman. I am a full-time resident of Manhattan, NYC and a part-time resident of Sullivan County in the Catskills Region of NY. On Thursday, October 10th I was booked on Flt 4930 from Newburgh Stewart Airport, to Philadelphia, on a three-leg trip to the Colorado Rockies for an Elk Hunt. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. American Airlines_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Flagged for review. 
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Carl, Brittany and Vanda Newbirgh Stewart Airport - 5 d 5 h ago

Dear American Airlines:

My name is Paul R. Nalven, practicing attorney frequent business traveler and outdoorsman. I am a full-time resident of Manhattan, NYC and a part-time resident of Sullivan County in the Catskills Region of NY.

On Thursday, October 10th I was booked on Flt 4930 from Newburgh Stewart Airport, to Philadelphia, on a three-leg trip to the Colorado Rockies for an Elk Hunt.

I am 60 years old and usually in fairly good shape. However, in June of this year I had a serious accident requiring reconstruction of my leg muscles around my left knee. I just recently graduated from a walker with full-length leg brace, to two crutches, to one crutch, to a cane and finally a few days ago to unaided walking.

On October 10th at about 4:30a.m. I arrived at the baggage check-in ticketing counter at Stewart. I write to commend American Airlines employees Carl, Brittany and Vanda for what occurred there:

My taxi driver who picked me up at my farm ( very late, his dispatch system forgot to alert about my reservation) in Sullivan County where I store my hunting rifles and brought me to the airport, did not follow me into the terminal to help me with my two extremely heavy bags ( 1 suitcase and my locked rifle case ). My leg was in pain from pulling them up the ramp and jockeying through the doors. Carl and his two colleagues could see I was in some difficulty and stopped to help me immediately.

-Carl was sharp, friendly calmed me down and rook charge of my bags. He examined the contents of my gun case and pronounced it well/safely packed ( chatting with him it turned out that he is a retired NY City Corrections Captain., which I think is a huge occupational plus for an airport that sees so many military personnel and hunters flying out) and explained to me that he had to notify TSA that the hunting weapon was there and give them the notification/ opportunity for a second exam and assured me it would be fine. My blood pressure went down about a thousand points LOL!

-Carl saw that: 1) I had an overweight bag; and 2) I was flying first class with American later in the day. He and Brittany and Vanda worked with the system to get me a waiver on the overweight bag and to get my luggage checked ALL THE WAY THROUGH to my destination although the last leg was with another airline; a lifesaver since I didn't want to get re-injured rushing to retrieve two giant pieces of luggage to make connections. And when I say they all worked together I don't mean a waste of time/ " three people to screw in a light bulb" comedy of errors; I mean three professionals with Carl as the point man because I was his customer, but with Vanda and Brittany multi-tasking and coming in and out to help Carl get me a high level of service!

American should be proud of these 3 fine employees! Thanks so much!

Paul Nalven

Sent from my iPhone

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Jospeh and mor - 42 d 12 h ago

3

Customer relations is a joke! It is all about preserving the company's profit.... I have incurred a lot of expenses due to their delay....and I have been declined a refund for my necessary expenses. Frequent flyer program doesn't provide any perks or protection either. Waste of time

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.6.6'5'2'8'.5.O.0.7..

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.6.6'5'2'8'.5.O.0.7..

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.6.6'5'2'8'.5.O.0.7..

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.6.6'5'2'8'.5.O.0.7..

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.6.6'5'2'8'.5.O.0.7..

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.6.6'5'2'8'.5.O.0.7..

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.6.6'5'2'8'.5.O.0.7..

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.6.6'5'2'8'.5.O.0.7..

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.6.6'5'2'8'.5.O.0.7..

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.6.6'5'2'8'.5.O.0.7..

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.6.6'5'2'8'.5.O.0.7..

AMERCIAN AIRLINES _headquarters -phone-number-+1.8.6.6'5'2'8'.5.O.0.7..

Flagged for review. 
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Mohmmand kaiser - 41 d 16 h ago

3

Mohammad - 19 h 35 m ago

1 2 3 4 5

American's customer service is such a joke and they are unable to communicate with their customers. Along with that, they are all about fees and not satisfying their customers. I wouldn't want to take their airline every again. They wasted a lot of our vacation time and money, and all they did was give heartless apologies. We had an economy ticket and we were treated lesser then human. We will sure not be flying withmoh

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B - 32 d 7 h ago

0

I got a first class ticket the other week with my infant. They didnt even book any staff for our flight! After hours of delay we finally got staff then the plane stopped working. I asked to take my daughter and i off the flight because i was terrified, they refused and forced me to stay on the flight. I cried for over an hour so scared. American Airlines is the WORST company EVER!!!!

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Tyson Beckford - 13 d 18 h ago

Omg that was very very out of line you should sue!

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Hoax P - 41 d 12 h ago

2

Freedom of expression is limited to the extent that it doesn't "offend" someone. The best thing to do is for everyone to remain silent. Then again, there will be those who are offended by the way you look at them. The druggies would be offended by the silence. Old maids will be offended by the drugheads. Promiscuous young girls will be offended by the old maids. Guys married to witches will be offended by the promiscuous girls. Grumpy married men will offend the waitresses. The waitresses will be offended by those who do not tip. The fellow who didn't tip will be offended when the waitress drops pudding in his lap. The cook will be offended by the waste of his pudding making talent. He gets teed off and tosses a plate which bashes the proprietor in the head. The proprietor gets offended and fires the cook. The cook's wife is offended because she just bought a new Lexus. She then kicks her cat----

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Mr Green - 13 d 18 h ago

Lol that's some real shit right there Your day could be screwed up behind someone else's bullshit.......

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Rogers Haul - 41 d 19 s ago

3

Can't believe American... they didn't give airline miles because they cancelled my flight and put me on another airline. I paid American for my ticket. What a pathetic st__-

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Draco Lowe - 40 d 15 h ago

2

This company is running a scam. They hide important facts like cancellation and refund policies, and if you do purchase a ticket to fly with them do not under any circumstances look for that information. Your flight will be cancelled and they will do anything but help fix the problem. And it is important that you know that it will cost you more than the original ticket price to reschedule your flight. And the "travel insurance" they force you to buy is also worthless. If AA screws up your travel arrangements it is not covered at all. This has to be the WORST company I have ever had the displeasure of having to deal with, they have stolen my money and now I am out th---

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Geoff parkerson - 30 d 32 s ago

4

had purchased a non-refundable ticket on Expedia and due to circumstances beyond my control the event I was to attend was cancelled outside of their cancellation period. Expedia just quoted the sorry, but you are out of luck type of response. i reached out to American Airlines customer Services and honestly didn't expect too much, but I must tell you WOW, they really took great care of me, they understood my situation and have fully refunded me with a vouched to be used on their airline....

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Anonymous - 26 d 17 h ago

Who did you talk too? Please give me a name?????

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Brandon Green - 13 d 18 h ago

5

You caught the right person on the phone podnuh because baby they giving me the run around right now and I'm gold status....just a little FYI......I've never had a problem until I wanted my money back(hello)!

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Geoff Parkerson - 28 d 14 h ago

3

Regarding my experience with Customer Relations: Steven Mirz

I am currently in deliberations with Mr. Mirz over whether or not I can be provided another contact with whom to further discuss my issue. I am hopeful that my situation can be resolved by the 'Cara' mentioned///

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patrick poles - 28 d 29 s ago

4

Corporate security is picking and choosing who they investigate in Philadelphia. If they not aware mangers, supervisors are on the list not just employees... leaving early on clock e

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Thelma Stress Fields - 21 d 16 h ago

2

Don't talk to me about AA . NEVER AGAIN !! AWFUL , lousy stressful times dealing with our flights . Tickets in hand meant NOTHING ! Put us on stand by .. Our names didn't even show up .....so now what . Our flight was to fly out at 6 a.m. , set back, coming home , Burlington Vt. again from 6 a.m. to noon . Hung up in Philedelphia , weather , but no announcements , but we were told to go to this gate . Another motel , cab , only to find out this flight was delayed from 6 a.m. to noon and we would be making a second stop at Dallas , Fort Worth ( not on our tickets ). This was to be 6 a.m. Tuesday July 23 to July 31 Wednesday noon-ish back in Omaha .Wa....

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Todd Music - 16 d 39 s ago

3

Checked in with my fiance, teenage daughter, 2yr old and teens friend, at the gate we are told that my 2 year old has to have a ticket & bc the tickets are not boarding that some of us have to go on the flight and some of us have to wait! The parents had to stay together bc of the way the tickets were purchased so my 15 year old had to fly alone... first time flying with a layover...Then they sold me a ticket for the next flight charging $590 and we thought okay where is her return flight info bc we all had round trip tickets and they tell us oh that was just one way...so what am I suppose to do leave my two year old in Dallas, TX and we all fly back to ROA??? Absolutely not and now trying to charge me another $590 to get her on and who knows what flight....Is it not bad enough that I had to send my older daughter....

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Jimmy R - 13 d 16 h ago

2

What is wrong with your Customer Relations office? I have been trying to get in touch with a Mr Marcus Boykins for over 3 months, and no one answers his number! I have been flying American Airlines for over 40 years, and your customer service is in the Garbage Can! Hire Me and I will Turn it Around! Whoever is at the head of this Department is never Th,...

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Lobste - 12 d ago

4

Was going to Cancun,Mexico with may wife as a anniversary gift.

August 21 to 27 . We flew out of Philadelphia Airport, around 10:00 am.

Why'll we were waiting,I went of the the ticket counter asked lady so nicely , can I upgrade to First Class. She looked at me ,like i did something wrong. Grabbed my tickets out of my hands so abruptly looked at them and said ,These

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Tom Carpenter - 7 d 17 s ago

3

My experience with American Airlines was exceptionally good. I use a cane, the woman at the counter asked me if I would like a wheelchair and I accepted. A young man came over and helped me through security and to the gate. That initiated at Phoenix to all the airports. People were kind and respectful. They stopped at restrooms and a place where I could get something to eat or drink. They made sure I was okay before they left. The flight attendants and pilots too. I had a great trip and American Airlines was a huge reason why. Thank you ver....

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Mor - 6 d 16 h ago

I'm not African American. But I think this is unacceptable, deplorable, and cruel in the extreme. She paid good money for her trip. Yet you FAILED to live up to the standards any airline should follow.

If I were wealthy, I'd give that woman ten free round trips, in luxury, by private charter. I would make it up to her.

She deserves a full refund, a PUBLIC apology, and much better service. The flight attendants

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