Information, reviews and public commentary for US companies

 

American Airlines

Rating
0.935252
Web
http://www.aa.com
Related
AA
Address
4255 Amon Carter Boulevard
Ft Worth, TX
76155
Phone
(817) 963-1234
Twitter IDs
@AmericanAirlines
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Shannon Kelleigh - 2 d 18 h ago

0

I would like to inform you of my intent to never fly American again, and why I have reached that intent. I still cannot believe the extent of hassle I was subjected to over a gift bag. There was a 'gang' of women waiting to accost every passenger at the gate doorway as they had their tickets scanned, creating a log jam of hassled people (over nothing). They nastily insisted that my gift bag purchase counted as separate 'baggage', and wrestled by carry-on away from me. THEN THEY NASTILY REMARKED THAT MY NEWSPAPER BAG ALSO CONSTITUTED 'BAGGAGE' UNLESS I COULD CRAM IT INTO MY PURSE!

REALLY?

How UN-American!

On the return flight, I had to endure sitting for hours in the middle seat with an obese man next to me who fully extended his presence a full 5 to 6 inches into my "space".

So, it's back to SouthWest I go.

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Osman 8594890312 - 4 d 13 h ago

0

Vendor acount number 1607212

6 mounts waiting my money

AA crook !!! that's it ...

I am taxi cab driver

carry it your custumor transfer another airport

and I send it your voucher

fillup my company paperwork

6 mount ago !!! WTF

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Beth Duimstra - 24 d 17 h ago

0

I had to laugh when I got an email to rate their airline yesterday. Really? Complete joke! I wonder if I hand write a letter to the Corporate Offices that someone will respond back. I'm convinced they just don't care about anyone. Maybe time to send a letter to the newspaper blasting them about their negligence and severe security issue that I had with them. Hmmm that's my next move if I don't hear.

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LIZZY - 6 d 7 h ago

1

THATS A GREAT IDEA. LETS START SENDING LETTERS TO THE NEWSPAPERS.

EVEN TO THE TV CHANNELS TOO.

MAYBE WE CAN GET THEIR ATTENTION THAT WAY.

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Anonymous - 6 d 17 h ago

0

My daughter and son in law had a flight booked from Amarillo, Texas to Cabo, however, there was a dead battery for the flight and was told no flights leaving that day Feb 9th. They rented a car to catch a connector flight to DFW, then the plane was fixed at 10:00 am BUT NO ONE BOTHERED TO ADVISE THE PASSENGERS. Not only are they now stranded in Cabo trying to get back, due to another disruption from AA , they are a day late in returning with NO HELP FROM AA. This is not a one time incident, they have traveled AA a couple of times with continued troubles.

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Paulette Ratto - 7 d ago

0

My bag was lost on flight 1339 on January 15, 2017. I filed my claim on day six to be reimbursed for what AA lost. From the beginning the customer service was completely horrible with the lost baggage reps advising me I could wait for the next 4 incoming flights to see if my bag would show up and then telling me I could look through a stack of paperwork for my bag. I have emailed, sent comments on social media, called numerous times and there is not one person that can tell me the status of my bag or my claim that I filed. AA should be ashamed for the way they treat their customers. There are no supervisors to talk to, no one can seem to find a number or contact person at a Corporate Office, and no contact information or a person to speak to that can give me any information at all other than "Ma'am - your claim is still being looked at/worked on". How hard is it for someone to call me back or send me an email to give me an update!! I find it absolutely unacceptable that AA lost my bag in one day but I can't get an update on my bag or my claim in over 60 days! How is that right or how is that good customer service? Is there anyone behind the scenes at AA that I can speak with? Do you just look at your review comments and emails and do nothing? I have even taken to social media but to no avail - still can't get a response.

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Patrick - 10 d 15 h ago

1

My friends and I are Boycotting all businesses that don't support the American people and the President to keep them safe.Boycott American Airlines for interfering with the President's Keep America Safe Agenda. God Bless our President.

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Anonymous - 10 d 16 h ago

Is there any phone number for American that you call and be able to speak with somebody???

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Anonymous - 11 d 9 h ago

Debbie leonard

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Anonymous - 11 d 19 h ago

American Airlines is currently seeking Part-Time help in the Houston Area yet I have been unable to contact anyone that knows about this job.

American Airlines has listed as follows 'Premium Customer Service Representative Part Time In Houston, Texas'. The position is listed as an ambassador to provide premium service and superior hospitality to American's customers.

I am a super qualified person for this position. Having retired after 31 years as an owner/operator of my own retail business is the ultimate prerequisite for this position.

My e-mail is: (hidden) and my cel phone is (hidden).

I ask that whomever reads this to pass it on to the proper department.

Thank you,

Ed Dupaquier

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Danica G. - 19 d 19 h ago

0

My flight was scheduled for after 9pm on Sunday, January 22, 2017. I was returning home to ATL from a Carnival cruise. My aunt was under the weather so I requested to be placed on standby for an earlier flight. I paid $75 for myself and two other family members including my aunt; a total of $225! I was told that I was receive a refund if we get on our scheduled flight. We were not placed on a flight earlier than our scheduled time as many flights were cancelled due to mechanical issues in the morning and storms later that evening, I was promised a full refund for the standby tickets but have yet to receive one!

In addition to not getting my money back I received the WORST customer service in the Miami airport from the AA staff. In my attempt to get home for my aunts health reasons we became stranded for 14 hours. I understand that weather is unpredictable and so are issues with the air craft, however your staff should remain willing to help at ALL times. No one was polite but one attendant! Upon boarding the plane one American Airline representative asked if I was willing to assist incase of an emergency. I replied to her saying "yea" with a smile! She then became very upset as screamed "Do you have a problem?" Other AA reps had to calm her down all because I did not say Y.E.S.. I have never been so disrespected.

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ugjh - 19 d 19 h ago

3

jn

Flagged for review. 
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Anonymous - 24 d 17 h ago

0

From reading below no need to waste my time anymore just fly another airline goodby

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Sharon - 24 d 18 h ago

0

I really do not understand what makes this organization feel that you can get away with such poor customer service and treatment to your customers. Your time will come when this airline will crumble and go under its only a matter of time. As a customer, we may not be able to do anything about this corporations treatment but Karma surely is a bitch. It will come back to all of the employees or cooperate lions 10 folds.

The Universe is powerful and it will only let you play your cooperate games before it turns on you to give you a taste of your own hate and allowing your employees to treat people so inhuman especially the disabled.

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shelly - 26 d 7 h ago

0

Hello. I am writing to you because i was 1 of the more than 50 people on flight 2058 from St. Louis to Charlotte . I had a 7:19 flight time that first got delayed until 10 am. I waited along with everyone else. I got breakfast some awful place that served breakfast burritos. Then i was told it was going to be 3. Well , AGAIN I WAITED. I called the 800 number and just incase made an alternate reservation because i did not want to be trapped ANY LONGER in Lambert airport. I was sooo mad and tired because all i wanted was to see my daughter. I sat and sat for what seemed like an eternity in that airport waiting for my plane to appear. It was the worst experience i have ever had. I had limited time with my daughter and it was greatly shortened due to my ability to have my flight be on time. I never want to go through that AGAIN. I HOPE YOU CAN FIX THIS. Oh and i am also a Travel Agent so that also affects my views on sending future clients to fly american airlines.

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Beth Duimstra - 28 d 11 h ago

0

Today I was waiting for a confirmation for my flight back to Charlotte from Newark. Never received an email so I called. After an hour and a half on the phone the had cancelled my flight because they said I was a no show on the flight from Charlotte to Newark. Well right now I'm in NJ with no flight back because I was not on the manifest. Well I went through TSA approval line used my phone for my ticket had a sear in 26A and got on the flight using my phone again. But they kept telling me I wasn't on the flight. I definitely consider that a security issue when they have no record of me on the flight and I was sitting in a seat. Waiting for a phone call back but I'm sure hell will freeze over. They told me I could purchase my trip back to Charlotte tomorrow for $245. Ru kidding me. My round trip ticket was $114. I would say that AA better get there stuff together because their is definitely security issues that need to be reviewed. I will never fly AA again!!

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Beth Duimstra - 26 d 15 h ago

0

Still waiting for an email back! when I sent it they said give them 2 hours and I would hear from them. It's now been over 24 hrs. Anyone going to respond from America Airlines??

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Anonymous - 26 d 17 h ago

I'm sure I'm not the first to complain but American Airlines has a terrible way of introducing the new year. My wife and I had reservations on your flight 1692 from Seattle to Charlotte. It was due to leave at 11 AM which gave us plenty of time to catch out connecting flight to Asheville, NC. The plane was parked overnight and covered with about two inches of snow the next morning. We were told that the plane would be deiced shortly but Alaska Airlines seemed to get first choice. At 2 PM we finally boarded but didn't leave till 4 PM. By this time nobody was able to make their connecting flights.They hadn't prepared for the late departure so there was no food aboard

When we arrived in Charlotte we were told that American Airlines would not pay for overnight accommodations.and out bags would be delivered to the baggage claim. We were able to get rooms at the Hamilton Inn but our bags never showed up. We were finally able to find out that they had been taken to storage for loading on the morning flight and the area was closed for the night. This was after waiting for almost two hours. We finally got to our motel room at 3.AM. We finally made it to Asheville only to find that it was a holiday and there was no shuttle service to out retirement community so we had to take a cab. All told it cost us over $150 that we didn't need to spend.

I hope your service people had a better New Year.

John P Frier

108-F Lake Club Circle

Hendersonville, NC 28792

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Cullen - 37 d 16 h ago

0

I call head quarters to find out about my job application and this phone number/line doesn't work properly. You cant get ahold of a real person and all of the options disconnects you. How am I suppose to find out about my job application if you can't reach someone? This sucks and want to know where I stand.

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Patrick Cooper - 27 d ago

Save yourself a nightmare and pass working for this sack of S#%T company. pply at Delta or Southwest where you will be valued. American is a terrible company run by unethical, corrupt managers.

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Karan S Gray - 29 d 9 h ago

5

We are headed to San Andreas Ixtapa in Guatemala for a Dental Mission on Jan. 28th. This is our 12th year for which we pay our way 100%. I take 1000 beanie babies and hot wheels cars for the children who get their teeth pulled. Is there any way we might get some baggage allowance. I appreciate any help you might be able to assist. We have 4 bags weighing 50 lbs each. Unfortunately it is becoming cost prohibited to continue helping those less fortunate than we are.

Thank you. Karan Gray, (hidden)

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Anonymous - 34 d 16 h ago

0

What does it say about your company when one of your HR Managers, Jovon Shields, makes a racist post on FB on MLK Day? Disgraceful!!! Will NEVER fly with your company again!

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Patrick Cooper - 30 d 8 h ago

Discrimination is alive and well at American Airlines - particularly if you are an injured employee. If you injure yourself at work, American will treat you like garbage and then fire you.

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Anonymous - 31 d 41 m ago

0

I have a flight booked to Hawaii next month. Due to a recent decline in health, my Dr.s have advised me that flying would be extremely detrimental. AA refused to refund my ticket and I am not willing to risk a possible stroke or other devastating event. $1400 life lesson.

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Patrick Cooper - 30 d 8 h ago

I worked for American Airlines 15 yeras.................. First thing I learned in training was "We got their money" meaning service does not exist after you pay them for the plane ticket. A real Class Act Company.

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