your customer service is terrible, your collection of debt is borderline illegal. you send me a letter to settle my debt and you provide a phone number. I called the number & this is not a US # but somewhere in india or malaysia. the service reps are at home taking calls - they do not have any of your information, they claim that they will call you back with a reference code and do not pay the amount until we call you back. but they never do & so you cant work on your settlement as indicated in your letter - however AE use this letter to obtain additional information and then send me to collections AFTER my 15th call back to this fake number (hidden). then they said i should call (hidden) and i called this number about 8 times & again they cant help and they have no information that will be helpful to work on this settlement. In just started paying the amount that was on the letter. Next thing i get is a letter from a collection agency claiming I owe all this extra money mostly fees and high interest rate and per them they have no knowledge of anything, no conversations with AE (typical collection response). LETS PULL THE CUSTOMER SERVICE TAPES AND TAKE A LISTEN - SINCE YOU CLAIM THESE CALLS ARE RECORDED. I WILL FIGHT BACK - THIS IS ROBBERY
A client for over 60 years...Platinum since it's inception...0ver 600 payments each in full and on time...then due to a medical emergency paid half and left a balance due. Next an
email from you stating: "were writing to call you attention to how our reporting of late payments to credit bureaus works. Your account will be reported as past due to the credit report gin agencies..." Great client relations!!! All that for a $550 annual fee!
Unfortunately today corporate execs are out of control with customer service and you will probably need to wait another 60 years to get proper service. Computers and those that are programming them are but children without guidance and corporations are in having a totalitarianism financial mode and financial tyranny in their organizations. These corporations are paranoid of their customers and resist any communications with them but choose to hide from them. Your old recourse is to speak with your wallet and move on and good luck finding ANY corporation having a different playbook since de-regulation and over legislation and lack of consumer protection. Enjoy the new world!!!
***Filing Class Action Law Suit for Amex Serv Illegally Holding Funds From Consumers*** On December 1, 2017 an unauthorized charge was posted to my Amex Serv account. I withdrew the remaining funds and called Amex to report the fraud. They told me since the transaction was pending I could not dispute it and that they needed to disable the account and issue a new card. My entire paycheck is direct deposited into this account classified as a "checking" account. The representatives at no time told me I would have absolutely no access to my direct deposit until the new card was received by me. When my paycheck deposited I tried to withdraw money from the account via Walmart and the system would not let me make the transfer. When I called customer service to explain that this is the only access I have to any money at all...they informed me there was absolutely nothing they could do and that I will have to wait to access my money until I receive my new card which they showed arriving on December 16, 2017. I don't have a credit card. I don't have another checking account with money. My company can't issue me a manual check because the direct deposit was already posted. Amex customer service representatives refused to help me withdraw even a portion of my funds to feed my 4 and 8 year old children. I literally 10.00 to my name for food, gas etc. until I receive my new card. I've since contacted legal council and was informed that this is considered a cash deposit and that under federal laws and regulations it is illegal for Amex Serv to withhold the funds from me for more than 24 hours. By law they have to release the funds to me and cannot deny me access to my cash funds. I have every intention of filing a Class Action Lawsuit against Amex Serv. I am very interested in helping any other consumers who have not been credited funds from faulty ATM transactions or denied having faudulant charges refunded. I am absolutely furious that Amex Serv believes they can unlawfully hold my cash funds from me. It is worse that the Customer Service Operations Managers in the Philippines tried to convince me there is nobody who can override the system and that American Express does not provide them with any contact information for support in the United States or that they do not provide these managers with a Corporate Headquarter's number to escalate customer issues. I will be working 24/7 with my attorney to put together the Class Action Law Suit. If you are interested in being a part of this lawsuit please reply to this thread and I will give you information on how to file the petition.
I had almost the exact thing just happen to me over the past few days. Yes, send me the info for the lawsuit, I'm in!
I want in on the law suit as well. Retired banker!!
Do you already.
have an attorney, I so, please let them to contact me (hidden)
YOU WANT IN THE LAW SUE BUT YOU DO NOT WANT TO START IT FIRST?
SOMEONE HAS TO BE FIRST. FIRSTABLE; DID YOU REPORT THE CASE TO THE POLICE STATION? NOT SO, ARE YOU PORT RICAN? NOT EVERY THING COMES FROM HEAVEN
GOD SAID; "HELP YOURSELFF AND THEN I HELP YOU." I DID DROP MYSELF INTO POLICE STATION, AND THEY DID NOT BELEIVE ME AT FIRST WHEN I TOLD THEM THAT AMERICA EXPRESS HAS GAVING WAY $6,000 TO THE ISIS GROUPS, THEY THOUGH I WAS CRAZY, MAY BE CRAZY BUT NOT STUPID LIKE THEM. FINALLY I CONTACT THOSE ISIS PROSECUTOR IN OTHER COUNTY AND SHE HELP ME TO MAKE THE POLICE TO UNDERSATAND I WAS TELLING THE TRUTH.
IT IS A REALLY TRUTH AND I HAD BIENG VICTIMA OF ISIS, NOT BUT BY AMERICAN EXPRESS WHO HAD PROMISED ME An AMEX C. CARD FOR $6,000 NOT INTERSTS FOR A YEAR BEGINING IN JUNE, BUT IN BEFORE THEY HAD SENDING ME THE PROIMSED EMEX CARD THEY GAME THE MONEY TO THE ISIS IN BURLIGNTONG COUNTRY AND ESEIX COUNTY. THEY ARE ALL OVER USA ANY WAY.
ISIS GROUPS ARE THE BEGEST CROUP I EVER HAD READ ABOUT. THEY ARE ALL OVER THE WORLDWIDE AND ARE PROTECTED BY PEOPLE LIKE AMERICAN AND OTHERS COMOPANIES WITH OUR MONEYS.
if you are a retired bankers how come you do not what to do, what did you had learning while was so many years working for a criminal as all banks are. Special all those who issue credit cards.
what DIYD YOU DID ABOUT IT? DID YOU REPORT TO BBB, GRAL ATTORNEY IN WASHINGTON D.C. I DID IT. IF YOU HAVE FAX SEND THISE INFORMATION TOO AND GO TO GOOGLE TOO. FIND ATTORNEY AND LET TELL THEM TO CONTACT ALL. TOGETHER CAN DESTROY AMERICA EXPRESS BEFORE THEY DESTY OUR COUNTRY IN FULL. AMERICA EXP IS OWEKING WITH ISIS. BUT WE MOST GET PROBES AND PUT THEM IN JAIL AND CLOSE THEIR BUSINESS AS PEOPLE WE DID TO SEARS.
SHASE BANK HAS BIENG SUIT FROM FLORIDA LAITNOS AND OTHERS NATIONALITIES, BECAUSE THEY ARE INTELGIGENTS.
SO IF ALL OF US WILL SHARE OUR PHONES AND FIND AN ATTORNEY GENERAL, WE CAN CLOSE AMERICA EXPRESS LIKE WE DID TO SEARS WHO WERE DOING THE SAME OR EVEN WORST THAN THOSE SON OF EVILS AMERICAN CARD IS DOING.
I DID GET HELP FROM THE POLICE. AND IT IS MAKING AMERICAN EXPRESS WORST HATING ME, THE POLICE GOT MONEY BACK BUT AMERICAN EXPRESS IS WROST CRIMINALS THANT THE TERRORISTS ISIS.
THE ISIS ARE NOT AMERICANS ALL, BUT AMERICAN EXPRESS IS USING OUR COUNTRY AND TERRITORY NAMES TO JOING THE ISIS TO SITLL OUR MONEY TO KILL US TOO. NO HAPPY TO STEAL OUR MONEY BUT ALSO TO KILL US.
WHOM YOU THINK YOU ARE MR. TRUMP!! go and find yourself. First you have to go is contact Attorney general and request for an application. or also COSTUMER CONSUMERS AFFAIR IN YOUR CITY OR NEAR CITY.
WHY DO NOT YOU GET YOURSELF STARTED THE LAW SUE AND INVETED THE REST IN NO WATH OTHER DO FOR YOU OR YOU DO NOT HANDS AND FEETS TO DO THE SAME. SHAME ON YOU.
Customer Service for Serve is in the Philippines. I found the Subpoena response address in TX and an email. Of course, the phone number doesn't get answered. These people are LIARS! Stealing from others.
I am having a dispute with them right now over an ATM error. I was attempting to withdraw money from my Bluebird card at a Wells Fargo ATM. The transaction was unable to be completed. No money was dispensed. No receipt was given. The bluebird app showed a withdraw occurred. That amount was deducted from my account. I never received a dime from the ATM. Trying to remedy this problem with American Express has been nothing short of a debacle. I am still trying to recover my money. It is also deposited from my paycheck and is for bills, food, and gas. This isn't play money. This is the most frustrating company to work with when a problem occurs. This is thievery!
So am I!!!! It happened on Dec 2nd and WELLS FARGO was aware the atm machines were not dispensing cash. I have been trying to find a lawyer in Georgia to file against both WELLS FARGO and AMEX but I guess i didn't lose enough money for them to care. Who ever is willing to lead this fight I'm in.
I'm going through this now they are horrible.
CAUSE WE ARE STUPID, IGNORANT AND NAIVE.
I HABEN PROBLEM TO MORE THAN ONE, BUT THE BIGEST ONE IS AMERICAEXPRESS. WHO GAME THE MONEY TO THEIR BUSINESS CONNECTION ISIS IN USA IN MY AREA. BUT I STEP INTO POLICE STATION AS SOONER ARE RECEIVED THE A. EXPRESS BILL AND SE ALL THE MONEY THEY HAD USED AND HANDLY TO ISIS, IT TOOK ME DAYS TO FIND OUT HOW AND WHO DID THIS DIRTY JOB.
I FOUND WAS A. EXPRESS NOT BODY ELSE. BUT THE BOTTOM LINE IS THAT WEEK THE POLICE DETECTIVE CONTACTED ME AND TOLD ME THAT BY FRADY I WILL RECEIVE A CHAKE FROM THE THETFS, I RECEIVED THE CHECK WENT TO THE POLICE TO OPEN THE ENVELOPE, BECAUSE COMMING FROM ISIS CAN NOT TRUST IT. THE CHECK WAS GOOD SATURDAY I STOP TO CRIMINALS BANKS AND I CACHED THE CHECK. NOTE : ALL OF YOU NAIVE, THE CHECK CAME WITH DIFFERENT NAME THE ACCOUNT IS, BUT THE RETERN SAID THE NAME OF THE FAKCE BUSINESS; HOME OWNERS ADVISORS (WINDOWS). BUT I RECOGNICED THE NAME OF THE PERSON WHO SIGNED THE CHECK IS THE HEAD OF THE ISIS GANG WHCH ARE OPERATING IN NJ. NY AND PA. USA.
NOW, I HAVE TO RETURN THE MONEY TO THE DISGUSTING CRIMINAL AMERICA EXPRESS VS ISIS. POLICE DO NOT WANT ME TO SEND THE CHECK TO AMERICA EXPRESS UNTIL THEY PROVE ME THEY ARE GOING TO SING THE ENVELOVE FOR THE RETURN CHECK, A. EXRESS TRANSFERED ME TO THIER COLLECT OFFICE IN THE LAWERE, USA. BUT WHEN I CONTACTED THAT COLLECT BUSINESS THE PEOPLE THERE HAVE ARAB ACCENT AND THE WOMANS NAME HAS THE SAME NAME OF THE ONE OF THE CRIMINALS WIFE WICH IS SACHAH EMACHAH. WHO WE CAN TRUST AMERICA EXPRESS? SO, NOW I CAN NOT SOLVE THE PROBLEM BECAUSE IT IS LIKE A GAME OF THE CRIMINALS, WE RETURN THE MONEY TO THIS STUPID WOMEN BUT SHE IS GOING TO RETURN THE MONEY BACK TO US OR ISIS WHO FINALLY ARE THE SAME KIND THEY ARE WORKING TOGETHER.
BESIDES, A. EXPRESS FIGURED OUT ALL, THEIR ITERESTS FOR LATE PAY IS 30% AND THE ROBERY WAS IN MAY 31/17 ALMOST A YEAR OF LATE INTERESTS, INSTEAD OF $5.750 + INTERERST NOW IS 6,800 ABOUT.
I AM GONG TO VISIT THE GENERAL ATTORNEY TODAY AND ASK THEM WHAT I SHOULD DO ABOUT THIS PROBLM. THIS EVIL AMERICA CRIMINALS HAD PUT ME ON.
Y this novel go BBB in NewYork
NEW NEWS, FARGO HAS BIENG SUIT FOR 3 BILLIONS DOLLARS, FIND OUT WHO DID IT, AND JOING THEM. NOW MAY BE IT IS TOO LATE, BUT STILL IS GOOD YOU TO CALL.
YEARS AGO A IMPORTANTE COMPANY IN USA, WHO ALL ITS MALE EMPLOYEE USUALLY ABUSE SEXUALLY THE FEMALES, WERE SUE FOR MOST OF THE FEMALES WHO FINALL DESIDED TO GET TOHETTER, I WAS ONE OF THE FIRST ONE WHO HAD GONG TO POLICE TO REPORT, EVEN THEM MOST DISGUINTING BLACK WOMAN WHO WAS SUPPOSED TO BE THERE AS AN EQUAL MENORITY PROTECTOR, SHE TRIED TO FORCE ME NOT TO GO TO THE POLICE BUT SHE DID NOT OFFER ME A HELP, INSTED HAD TRIED TO PROTECT MY F. BOSESS.
I LOST MY CASE BECAUSE MALE GET TOGETTHER AND THE FEMALES SOME SAID NOTING AND OTHER WENT BY MALE SIDES.
OVER TWO YEARS LATTER I READ IN THE NEWS PAPER THAT THE COMPANY WAS GOING ON IN A SEXUAL SCANDAL AND SUEING I CONTACTED THE ATTORNEY GENERAL AND LET THEM THAT I WAS ALSO ONE OF THAT COMPANY, THEY TOLD ME IT WAS TOO LATE FOR ME BUT TO COLLECT MONEY BUT I COULD HELP TO ACELERATE THE CASE, SO I DID IT AND THE CASE WENT THOUOGH FASTER. THE COMPANY LOST SO MUCH IT HAS TO SOLD OUT AND CLOSED.
SO IS SEARS ABUSE FOR SO LONG UNTIL FIALLY WE MAKE THEM CLOSE ALMOST ALLL.
THESE COMPANIES WERE FOR LONG TIME, VERY GOOD, BUT SINCE THEY DECIDED EMPLOYEE SO MANY HINDUS, THE COMPANY BECAME SO SAMMER AND RIFF OFFF AND NOW IT IS ALMOST DONE. AT LEAST THE STOREY WHO HAD TRIED TO RIP ME OFF WIHT ALMOST $ 2,000, BESIDES I HAD FOUGH THEM BACK, I ALSO HAD COURSE THEM IN NAME OF GOD WHO DOES NOT LIKE UGLY, I RECUPERATE MY MONEY AND THEY RE CLOSE, A FREAK HINDU WAS WHO RIP ME OFF, BUT NOW HE AS NOT A JOB. DISGUSTING PEOPLE.
I ONLY KNOW A GOOD LADY KEDNIES DOCTOR SHE IS SUPPER.
Well forgo is where the ISIS WHO AMERICA EXPRESS IS WORKIG TO STEAL US HANDLING HEIR ISIS ACCOUNT.
we most act faster. we most find a good attorney and all together can sue America Express, report the case to police immediately not matter what write a letter to the president he promised us to end the crime that take over USA PEOPLE.
REPORT TO GRAL ATTORNEY IN WASHINGTON, DC AND IN YOUR AREA.
BBB BUSINESS, AND GOOGLE. FACE BOOK TWITER ALL PLACES YOU CAN.
I am, do you already have an attorney.
He is gong to help you or he is also going to rip you off too? Did you have to pay him before he resolve your case? If yes, you better asking him to return your money because you already had lost money with America express and with you f. attorney too. any Attorney who request to be pay ahead time, he is also a theft as well as America Ex.
It could actually be Wells Fargo and NOT AMEX. We move our business accounts out of WF to a CU, as WF will find any and all ways to take money from you, then make you fight to get it back. They see if will give up in frustration and just go away.
A MERICA EXPRESS HAS TURNED INTO AN INTERNATIONAL VS ISIS CRIMINALS THEY ARE WORKING TOGHETTER.
WHEN I FOUND OUT THEY HAD STOLEN ALL THAT MOMENEY FROM A CREDIT CARD THEY ISSUED TO ME AND WHICH I DID NOT ITIVATE. I WAS ALREADY RUN INTO THE POLICE AND POLICE GOT IN CONTACT WITH THE PERSON IN MY ACCOUNT, AND THEY ARE ARABS FROM SYRIA, ARABS, NOW WE NOW BY SURE AMERICA EXPRESS IS WORING FOR ISIS.
BANKS IN USA AT LEAST WELL FARGO AND INVESTORS BANKS KNOW ABOUT IT.
BECAUSE I HEY KNOW BY MY THAT THEY STOLE MONEY IN CONVINATION WITH AMERICA EXPRESS, WELL FARGO HAVE THEIR ACCOUNT.
IF WE GET S SUPPER GOOD ATTORNEY, WE WILL CAN SUE AMERICA EXPRESS AND HOPE THEY HAVE TO CLOSE THEIR BUSINESS.
ALL OF YOU MOS GO TO POLICE, NOW POLICE ARE NOT TO EASY EAITHER, THEY ARE TOO BUSY AND YOU DO NOT PRESENT ALL THE PROBES YOU HAVE AGANST AMERICA EX. THEY DO NOT TAKE YOU CASA. ALSO DEPENDS OF YOUR GOOD LUCK AND THE COMMOUN SENSE OF YOUR GUYS.
I DID ALMOST ALL THE JOB AND HAVE FEW ARGUMENT WITH THE POLICE TOO, I HAVE TO REMIND THEM THAT I PAY TAXES TO PAY POLICE SALARIES.
COUPLE THEM HAD TAKE SIDE AND WENT TO THE CRIMINAL SIDE RATHER AND ASK ME TO FIND AN ATTORNEY.
BECASUE THEY ARE POLICE, NO NECDESARY THEY ARE ALL GOOD, A LOT OF THEM ARE NOT GOOD AND MOSTLE PREJUDICES IN MANY WAY. NOT JUSTLY IN RACE OR COLOR IN MANY WAY BECAUSE WE ARE POOR OR DO NOT HOW TO SPEAK SWETLY TO THEM, THEY THINK LIKE TRUMP.
Took me 9 months to recuperate America Money with two counties police and I was in the police Station 5 days week and all day, told them if they would no do any thing for me I will brink my Mattress to sleep in the station until they would find those guys to who America EX gave the money and place on my credit card. and it was ISIS in combination with A. Express. It was not easy de Detective did a good job for me and for the city.
Do not believe in their dispute, they are criminals themselves, they are fooling you, until they charge you interests, America Express a read belong to Isis like, America ex. stole money from a credit card I did not even have yet with them lie to the police to me and every one, they have being harassing me every day by phone, mail and emails. they send me black envelops not return address, hey are black mail, damgeged my credit report and hide Arabs to send me Collect letters but I recogniced their voices and get one of the ISIS WIFE NAME FROM THAT COLLECTORS . THEY ARE THE SAME PEOPLE AMERICA EXPRESS HAD GAVING THE MONEY THEY WANT ME TO PAY THEM.
AMERICA EXPRESS BY LAW HAS SEUCRITY FDCIO FEDRAL INSURANCE TO COVER FROUDS, BUT THEY COLLET THE INSURANCE AND CONTINUE COLLECTING FROM US TOO, THE ATTORNEY TOLD ME.
TYHAT INSURANCE IS TO COVER UP FOR THEIR CUSTOMERS WHO BECOME FROUD FORM CRIMINALS LIKE AMERICAN EXPRSS ITSEL. BUT THEY ARE ABUSING THE LAW TOO. THEY TAKE MONEYSS FROM THE COPANY TO GIVE IT TO THEIR FRIENDS CRIMINALS AND THEN FORCE THEIR CUSTOMERS TO PAY BACK THAT MONEY THEY DID NOT HAVE STEAL, THEN THEY COLLECT THE OUR INSURANCE, IF LUCKY IF THE CUSTOEMER HAVE GONE TO THE POLICE AND THE POLICE HAD COLLECTED BACK THE MONEY THEY HAD GIVEN TO THEIR CRIMINALS FRIENDS, THEN THEY STILL CONTINUE CHARGING INTERSTS TO THE CUSTOMERS. HERE IS THE BIGEST CORRUPTERS BUSINESS, LIKE AMERICAN EXPRESS HAD COLECTED THE INSURANCE $6,000 + OTHER $6,000 FROM THE POOR CUSTOMERS + INTERST, VERY HIGHT IN FACT, AND PLUSS THE MONEYS THE POLICE HAS RESCUED FROM THE THEFT. IT COMES TO ABOUT $18,000 AND THE CIRMINAL NOT EVEN HAVE TO GO TO JAIL BEAUSE HE RETURNED THE MONEYS, BUT AMERICAN EXPRES OR OTHER CARD. HAD MADE $20,000 IN LESS OF 3 MONTHS WHISH IS MY CASE.
GUEST WHAT THEY GOT ONLY $12, 000 BECAAUSE I AM NOT GOING TO PAY THIER INTERESESS, NEITHER THE MONEY THIS EVIL C. CARD HAD STOLED FROM ME, NEITHER THE SIIS HAVE NOTING, AT LEAST AMERICAN EXPRESS GOT ALRADY RIP MILLIONS OF ITS USUARIOUS TO SUPPORT ISIS.
BYE BEY AMERICA EX, AND OR AMERCIAN AMEX. FIND SOMEONE ELSE, NOT ME, PLEASE DRUP DEAD OR MOVE TO APRICA AND JOING THE ISIS THERE, AND GET KILL BY THEM, GOD HAVE MERCY ON ME.
BEFORE YOU OPEN ANY ACCOUNT OR HIDE A CRIMINAL CONTRACTOR; CONTACT BBB AND ASKE THEM FROM THEIR LICENSE AND OR FULL NAME OF THEIR BUSINESS AND CONTACT BBB AND COMSUMER AFFAFIR IN YOUR LOCAL AREA. DO NOT PAY THEM ANY THING UNTIL THEY HAD DONE THE JOB, IF EVEN HALF IS NO TO PAY THEY DO LOUZY AND NO COME BACK TO FINISH, NEITHER RETURN YOUR MONEY.
IT IS A ADVISED BY POLICE AND MY PEOPLE WHO ALREADY HAVE HAD VAD EXERIENCES WITH TOO MANY CRIMINAL HAVE THIS IN YOUR MIND, EVERY ONE OF HUMAN BIENG ARE THEFTS AS SOONER WE HAVE THE B.EST OPORTUNITY. IT IS THE WORLD WE AE LIVING TODAY.
im currently in contact with an attorney to start class action http://www.awkolaw.com/ 1(hidden)
I NOW WHAT YOU MEAN, BUT REMEMBER ONLY A BIRD DOES NOT MAKE TO RAIN.
I WAS NOT ABLE TO HIDE AN ATTORNEY EITHER, BECAUSE WERE I LIVE IN USA ARE IS LIKE LIVING I KENYA OR BRAZIL JUNGLE, WHERE ONLY RICH PEOPLE WHO ARE THE WORST CRIMINALS TOO, THEY HAVE THE ATTOERNEYS IN THERI HANDS.
ATTORNEYS ALSO KNOW THAT AMERICAN EXPRESS MOST ACCOMPLISH WITH THE LAWS, WICH THE CUSTOMERS PROTECITON FROWDS, AND THEY CAN NOT TAKE IT WAY FROM YOU IF YOU DO NOT LET THEM DO SO.
AMERICAN EXPRESS KNOW THAT I HAD ALSO VISITED TWO ARTONEYS AND THE POLICE AND THE DECTIVE WHO IS WORKING WITH ME MORE THAN THE HOURS IS REQUERID, AND WHEN THEY READ IT , THEY ARE GOING TO KNOW THAT I AM YET TRYIND TO FIND A GOOD ATTORNEY TO THIS FU..... AMERICAN EXPRESS FOR CONTINUING TO HARRASING ME SENDING BILLS LIKE IT IS GOING TO RORCE ME TO PAY THEM WHTAT THEY HAD ALREDY STEALING FROM ME WHICH IS THE RIGHTS TO THE FROUD INSURANCE. EVEN THE POLICE IN GENERANT DOES NOT HAVE AMERICAN EXPRESS ANY MORE, NOT MY AREA. NETIHER THEIR FREINDS ISIS CAN WORK IN OUR AREA EITHER. BY SONS AND DUAGUTHER THE LUCIFER F. EIL AMERICAN EXPRESS. DROOP DEAD AND THE SOON BETTHER FOR AMERICANS.
My wife is having the same problem with her amex serve card been 6 business days and hadn't herd a thing
Scamming me over an issue like that too
Just had the same issue on 1/17/2018 finally got credited the money a month later and now today 3/15/18 they send me an email saying the are reversing the credit. I have been in constant contact with the bank I was using the atm at and they admit that they were over the amount and I have been in contact with the banks dispute team and they also have given me proof that they stated they were over. The bank then credited bluebird the money through money pass and now bluebird is going to reverse it a month later and take back the credit
My husband was just victimized the same way three days ago. He reported the fraud and they started an investigation. This person was able to transfer money from his reserve account and send money to themselves all with access to every security question and four digit pin! Initially they were willing to investigate but promptly closed the case and permanently suspended his account as if he committed the fraud and is lying about what was stolen! This account is supposed to be insured and protected and they treat us like criminals! Please include us in your class action against this company. They are the crooks and should be held accountable for how they treat their customers! Turns out these accounts are not FDIC insured either!!! Buyer beware!
This exact same thing has just happened to me, with my Serve account.
I woke up one morning to low-balance and funds transfer alerts on my account. I called immediately, and was told the fraud department wasn't open yet, and I needed to call back. I did that as soon as they opened, and told them about the fraudulent charges. I was told that since they were still pending, they couldn't begin any action yet. I asked them why they couldn't reject the charges. They claimed that was impossible, and told me to monitor when the charges went through, and then call back. I jumped through all their hoops, and followed their process, which is cumbersome and ridiculous compared to any other card company's. Last week they provisionally put the money back to my card, and this morning I got an email saying their investigation had determined the charges were authorized. Then I got ANOTHER email terminating my account privileges, and referring me to Serve User Agreement section 15d. When I looked that up online, I discovered they are accusing ME of having committed a fraud.
I am SO angry and disgusted. I've been robbed and slandered.
Wow!!!!!!!! I am ready to sue also!!!!! I made an agreement to pay my balance on $1900 on Thursday last week! On Father's Day my husband got a text that they cancelled the card! We paid the balance off that Wednesday and now they refuse to reinstate the account!
SAme thing here I woke the other morning to the text alert that my balance was below my set amount which was strange as I had not spent any money at all. Then I saw the alerts saying that I had changed my account information. I immediately called Amex Serve customer service. I had originally $125. they withdrew 200 from my bank card and then sent the 300 to themselves on a bank account that was not mine. one that was added and approved just hours earlier. They (the fraudsters) also changed my email and username!! (the username cannot be changed back) Since things were done that cannot be done (or undone) it is obvious to me that it is someone internally at AMEX or their servers have been hacked. When I suggested this they denied my claim and permanently suspended my account. With $300 of my dollars fraud still in the pockets of the fraudsters. When i called to report the fraud it had only been two hours and the funds were still pending but supposedly could not be stopped from being received. They also would not give me any information on the email address or bank that were now on my account. SO what is really happening here?? Amex is protecting fraudsters and not its customer? I called the FBI and filed a police report on this fraud and of course let them know that i think it is an inside job.