Information, reviews and public commentary for US companies

 

American Express Company

Rating
0.774084
Web
http://www.americanexpress.com
Related
AMEX
Address
World Financial Center
New York, NY
10285
Contact
Kenneth Chenault
Role
CEO
Phone
(212) 640-2000
Employees
62,500
Twitter IDs
@AmericanExpress
General profile image

. . .Bluebird has to be scamming they have no way of contacting them. I would say 50% of the time when you call the number on the back of the bluebird card they have a recorded message apologizing for not being American Express^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 American Express^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 American Express^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 American Express^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 American Express^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 American Express^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 American Express^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 American Express^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 American Express^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 American Express^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 46 d 15 h ago

. . .Bluebird has to be scamming they have no way of contacting them. I would say 50% of the time when you call the number on the back of the bluebird card they have a recorded message apologizing for not being

,.,.,.,

General profile image

Anonymous - 44 d 15 h ago

harges from a vendor and the help that AMEX's dispute department has offered has been unprofessional and unacceptable. NO one follows up, i have written 4 letters and a thousand phone calls of wasted time and still absol

General profile image

DolceDolce - 3 d 5 h ago

You need to file a complaint with the Consumer Finance Protection Bureau (CFPB). They have an easy to use complaint system, that guides you through and I can tell you I have used them for many various issues with creditors, and usually get results. Documentation helps, but they investigate everything.

General profile image

Anonymous - 44 d 15 h ago

harges from a vendor and the help that AMEX's dispute department has offered has been unprofessional and unacceptable. NO one follows up, i have written 4 letters and a thousand phone calls of wasted time and still absol

General profile image

Anonymous - 39 d 14 h ago

been having an issue with everything on the site! Absolutely nothing is working correctly and I'm unable to use my money!! Or contact customer service VERY UNPROFESSIONAL,m ,m ,m ,

General profile image

Anonymous - 34 d 17 h ago

print or Verizone and NOT Bundled with TV. Therefore it should be available for $ 20 Credit for AMEX Platinum card holder. You need to correct your list of Mobile company. This is a System Error to be c., ., ., ., ., .,

General profile image

Anonymous - 34 d 4 h ago

enormous frustration recently is hard to imagine

I probably have spent 3!hours or more trying to get to a helpful representative is hard to believe !

Am Express has created the worst automation/ Auto

General profile image

Anonymous - 31 d 15 h ago

.ard,, man you are WELLS FARGO bank best buddies when it comes to screwing people over u take the bank with the reputation as the most scamming SCANLESS stealing your money no speak any English play dumb loser ass stupidfied lame yet tough your not cuz when I'm done in court with your pathetic asses you'll be wishing you never took lessons from Wells Fargo cu.,., ., .,,.

General profile image

Anonymous - 29 d 17 h ago

how customer service is handling customers issues.

I have been a loyal customer for many years, I have enrolled in automatic payment but unfortunately on occasion it didn't go through. My credit score has been affected tremendously from late payment o.,., .,., ., .

General profile image

Anonymous - 25 d 16 h ago

nsiderate American Express is to our country. As we all well know we are unfortunately living in a pandemic some of us has lost many love ones due to Covid 19 and millions of people cant even buy food, I have never been late nor have I used more than 30% of credit on my card just to keep my score high but american express dropped my line of credit 90% without my knowledge. I was trying to purchase airline tickets because I needed to fly out to pay my respects to my dear mother whom I lost to ., ., ., ., ., ., ,. ., .,,

General profile image

Anonymous - 23 d 8 h ago

ief and was told that I would not have to make my June Payment. I got an email saying my June payment was late and it would effect my credit score

When I called I was told the same thing. Whoever I spoke to in May did not give me correct information. I asked to hear the recording of the conversation. I was told they

couldn't get that for me. After 45 frustrating minutes I was told the only thing they could do if I paid the bill today was to possible cancel the late fee. I have been a member since 1991. No one takes any responsibility. Di.;.;.;.;.;.;.;.;

General profile image

Anonymous - 20 d 15 h ago

ess member since approx. 1975, my father also held personal and corporate cards since 1962.

American Express was always our card of choice, personal and corporate. Now that we have sold the business, my father has died, I am retired, I find that as the years pass by, more businesses request that we pay with credit cards other than AMEX. For various reasons, some beyond my comprehension. This has occurred more frequent that I care to remember, it does trouble me most of the time, specifically as I travel and recall that over 40 years in business all I ever needed was my American Express Card anywhere in the world. The credit cards I do carry days, have no annual fees, but my AME.,., ., . ., .,

General profile image

Francisco Gonzalez - 21 d 1 h ago

5

I have been an American Express member since approx. 1975, my father also held personal and corporate cards since 1962.

American Express was always our card of choice, personal and corporate. Now that we have sold the business, my father has died, I am retired, I find that as the years pass by, more businesses request that we pay with credit cards other than AMEX. For various reasons, some beyond my comprehension. This has occurred more frequent that I care to remember, it does trouble me most of the time, specifically as I travel and recall that over 40 years in business all I ever needed was my American Express Card anywhere in the world. The credit cards I do carry days, have no annual fees, but my AMEX is $195.00 a year. I do not pay late; I do not ask for extensions. I do not spend like I used to years back but would like to depend on American Express once again as my number one credit card in my wallet. I only carry one American Express, one Master Card and one Visa. The question I have is: How do we eliminate the annual charge without terminating our business with American Express? Your reply would be greatly appreciated.

Sincerely. Francisco Gonzalez

General profile image

. . .Bluebird has to be scamming they have no way of contacting them. I would say 50% of the time when you call the number on the back of the bluebird card they have a recorded message apologizing for not being American Express^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 American Express^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 American Express^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 American Express^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 American Express^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 American Express^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 American Express^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 American Express^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 American Express^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 American Express^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 46 d 15 h ago

. . .Bluebird has to be scamming they have no way of contacting them. I would say 50% of the time when you call the number on the back of the bluebird card they have a recorded message apologizing for not being

,.,.,.,

General profile image

Anonymous - 44 d 15 h ago

harges from a vendor and the help that AMEX's dispute department has offered has been unprofessional and unacceptable. NO one follows up, i have written 4 letters and a thousand phone calls of wasted time and still absol

General profile image

DolceDolce - 3 d 5 h ago

You need to file a complaint with the Consumer Finance Protection Bureau (CFPB). They have an easy to use complaint system, that guides you through and I can tell you I have used them for many various issues with creditors, and usually get results. Documentation helps, but they investigate everything.

General profile image

Anonymous - 44 d 15 h ago

harges from a vendor and the help that AMEX's dispute department has offered has been unprofessional and unacceptable. NO one follows up, i have written 4 letters and a thousand phone calls of wasted time and still absol

General profile image

Anonymous - 39 d 14 h ago

been having an issue with everything on the site! Absolutely nothing is working correctly and I'm unable to use my money!! Or contact customer service VERY UNPROFESSIONAL,m ,m ,m ,

General profile image

Anonymous - 34 d 17 h ago

print or Verizone and NOT Bundled with TV. Therefore it should be available for $ 20 Credit for AMEX Platinum card holder. You need to correct your list of Mobile company. This is a System Error to be c., ., ., ., ., .,

General profile image

Anonymous - 34 d 4 h ago

enormous frustration recently is hard to imagine

I probably have spent 3!hours or more trying to get to a helpful representative is hard to believe !

Am Express has created the worst automation/ Auto

General profile image

Anonymous - 31 d 15 h ago

.ard,, man you are WELLS FARGO bank best buddies when it comes to screwing people over u take the bank with the reputation as the most scamming SCANLESS stealing your money no speak any English play dumb loser ass stupidfied lame yet tough your not cuz when I'm done in court with your pathetic asses you'll be wishing you never took lessons from Wells Fargo cu.,., ., .,,.

General profile image

Anonymous - 29 d 17 h ago

how customer service is handling customers issues.

I have been a loyal customer for many years, I have enrolled in automatic payment but unfortunately on occasion it didn't go through. My credit score has been affected tremendously from late payment o.,., .,., ., .

General profile image

Anonymous - 25 d 16 h ago

nsiderate American Express is to our country. As we all well know we are unfortunately living in a pandemic some of us has lost many love ones due to Covid 19 and millions of people cant even buy food, I have never been late nor have I used more than 30% of credit on my card just to keep my score high but american express dropped my line of credit 90% without my knowledge. I was trying to purchase airline tickets because I needed to fly out to pay my respects to my dear mother whom I lost to ., ., ., ., ., ., ,. ., .,,

General profile image

Anonymous - 23 d 8 h ago

ief and was told that I would not have to make my June Payment. I got an email saying my June payment was late and it would effect my credit score

When I called I was told the same thing. Whoever I spoke to in May did not give me correct information. I asked to hear the recording of the conversation. I was told they

couldn't get that for me. After 45 frustrating minutes I was told the only thing they could do if I paid the bill today was to possible cancel the late fee. I have been a member since 1991. No one takes any responsibility. Di.;.;.;.;.;.;.;.;

General profile image

Anonymous - 20 d 15 h ago

ess member since approx. 1975, my father also held personal and corporate cards since 1962.

American Express was always our card of choice, personal and corporate. Now that we have sold the business, my father has died, I am retired, I find that as the years pass by, more businesses request that we pay with credit cards other than AMEX. For various reasons, some beyond my comprehension. This has occurred more frequent that I care to remember, it does trouble me most of the time, specifically as I travel and recall that over 40 years in business all I ever needed was my American Express Card anywhere in the world. The credit cards I do carry days, have no annual fees, but my AME.,., ., . ., .,

General profile image

Anonymous - 23 d 9 h ago

I asked for COVID relief and was told that I would not have to make my June Payment. I got an email saying my June payment was late and it would effect my credit score

When I called I was told the same thing. Whoever I spoke to in May did not give me correct information. I asked to hear the recording of the conversation. I was told they

couldn't get that for me. After 45 frustrating minutes I was told the only thing they could do if I paid the bill today was to possible cancel the late fee. I have been a member since 1991. No one takes any responsibility. Disgusted!

General profile image

Hurt - 26 d ago

0

Hello Everyone,

I would like to share how inconsiderate American Express is to our country. As we all well know we are unfortunately living in a pandemic some of us has lost many love ones due to Covid 19 and millions of people cant even buy food, I have never been late nor have I used more than 30% of credit on my card just to keep my score high but american express dropped my line of credit 90% without my knowledge. I was trying to purchase airline tickets because I needed to fly out to pay my respects to my dear mother whom I lost to Covid19 I was told I need to seed in all kinds of documents and if I was reapplying.Never once was I notied they went on to say I had delinquencies not true when I called Experian they stated American Express makes up their own letters

They were so insensitive knowing that all banks are closed and boarded up due to the city lotting and with my city still being placed in the RED ZONE it would be impossible to gather up to date papers from the bank without getting a 2 to 3 week apt. NEVERTHELESS I was asked to pay $400 on the spot to get them to approve my airline tickets that costed $1300 KEEPING IN MIND I HAD OVER $4000 AVAILABLE. I was told that as of that moment my limit was dropped. While looking at my account on line it didn't reflect what was being said How could such a large company hurt so many people for their own gain of not being paid by the millions of people who unfortunately could not work do to the country pandemic I will be writing a formal letter to the CEO of AMERICAN Express

General profile image

hind - 30 d 4 h ago

0

Dear Kenneth,

I have major concerns about how customer service is handling customers issues.

I have been a loyal customer for many years, I have enrolled in automatic payment but unfortunately on occasion it didn't go through. My credit score has been affected tremendously from late payment of 1$ few times few times in 2016 and 2017, meanwhile my spending is more than 50k/ year and always pays on time. Please address this issue with your team and remove those late payments from my accounts by re-aging or any other process to not affect my credit score.

Hoping to hear from you soon

Hind

General profile image

Stacey cogswell - 32 d 1 s ago

American Express serve green card,, man you are WELLS FARGO bank best buddies when it comes to screwing people over u take the bank with the reputation as the most scamming SCANLESS stealing your money no speak any English play dumb loser ass stupidfied lame yet tough your not cuz when I'm done in court with your pathetic asses you'll be wishing you never took lessons from Wells Fargo cuz see in going to sue you for every cent plus millions all get at your ass f will be JOBLESS U SUCK...

General profile image

Alex Lindsay - 34 d 5 h ago

i have been a member for over 35 yearly

My enormous frustration recently is hard to imagine

I probably have spent 3!hours or more trying to get to a helpful representative is hard to believe !

Am Express has created the worst automation/ Auto

attendant imaginable.

General profile image

Anonymous - 35 d 5 h ago

Please note that XFINITY MOBILE is a separate company & monthly bill is separate like Sprint or Verizone and NOT Bundled with TV. Therefore it should be available for $ 20 Credit for AMEX Platinum card holder. You need to correct your list of Mobile company. This is a System Error to be corrected by CEO office.

General profile image

Heather pace - 35 d 7 h ago

1

This is the worst company I've ever delt with these people stole my money we're extremely rude and hung in my face when I tried to resolve my problem! Do to this I lost my car because I was short a 100$ on my car note and my credit went to hell!!! These people take your money and say they don't know what happened to it hang up in your face and u get screwed I will never again refer anyone to this company and five of my family members use serve but we are changing to greendot

General profile image

. . .Bluebird has to be scamming they have no way of contacting them. I would say 50% of the time when you call the number on the back of the bluebird card they have a recorded message apologizing for not being American Express^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 American Express^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 American Express^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 American Express^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 American Express^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 American Express^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 American Express^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 American Express^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 American Express^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 American Express^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 46 d 15 h ago

. . .Bluebird has to be scamming they have no way of contacting them. I would say 50% of the time when you call the number on the back of the bluebird card they have a recorded message apologizing for not being

,.,.,.,

General profile image

Anonymous - 44 d 15 h ago

harges from a vendor and the help that AMEX's dispute department has offered has been unprofessional and unacceptable. NO one follows up, i have written 4 letters and a thousand phone calls of wasted time and still absol

General profile image

DolceDolce - 3 d 5 h ago

You need to file a complaint with the Consumer Finance Protection Bureau (CFPB). They have an easy to use complaint system, that guides you through and I can tell you I have used them for many various issues with creditors, and usually get results. Documentation helps, but they investigate everything.

General profile image

Anonymous - 44 d 15 h ago

harges from a vendor and the help that AMEX's dispute department has offered has been unprofessional and unacceptable. NO one follows up, i have written 4 letters and a thousand phone calls of wasted time and still absol

General profile image

Anonymous - 39 d 14 h ago

been having an issue with everything on the site! Absolutely nothing is working correctly and I'm unable to use my money!! Or contact customer service VERY UNPROFESSIONAL,m ,m ,m ,

General profile image

Anonymous - 34 d 17 h ago

print or Verizone and NOT Bundled with TV. Therefore it should be available for $ 20 Credit for AMEX Platinum card holder. You need to correct your list of Mobile company. This is a System Error to be c., ., ., ., ., .,

General profile image

Anonymous - 34 d 4 h ago

enormous frustration recently is hard to imagine

I probably have spent 3!hours or more trying to get to a helpful representative is hard to believe !

Am Express has created the worst automation/ Auto

General profile image

Anonymous - 31 d 15 h ago

.ard,, man you are WELLS FARGO bank best buddies when it comes to screwing people over u take the bank with the reputation as the most scamming SCANLESS stealing your money no speak any English play dumb loser ass stupidfied lame yet tough your not cuz when I'm done in court with your pathetic asses you'll be wishing you never took lessons from Wells Fargo cu.,., ., .,,.

General profile image

Anonymous - 29 d 17 h ago

how customer service is handling customers issues.

I have been a loyal customer for many years, I have enrolled in automatic payment but unfortunately on occasion it didn't go through. My credit score has been affected tremendously from late payment o.,., .,., ., .

General profile image

Anonymous - 25 d 16 h ago

nsiderate American Express is to our country. As we all well know we are unfortunately living in a pandemic some of us has lost many love ones due to Covid 19 and millions of people cant even buy food, I have never been late nor have I used more than 30% of credit on my card just to keep my score high but american express dropped my line of credit 90% without my knowledge. I was trying to purchase airline tickets because I needed to fly out to pay my respects to my dear mother whom I lost to ., ., ., ., ., ., ,. ., .,,

General profile image

Anonymous - 23 d 8 h ago

ief and was told that I would not have to make my June Payment. I got an email saying my June payment was late and it would effect my credit score

When I called I was told the same thing. Whoever I spoke to in May did not give me correct information. I asked to hear the recording of the conversation. I was told they

couldn't get that for me. After 45 frustrating minutes I was told the only thing they could do if I paid the bill today was to possible cancel the late fee. I have been a member since 1991. No one takes any responsibility. Di.;.;.;.;.;.;.;.;

General profile image

Anonymous - 20 d 15 h ago

ess member since approx. 1975, my father also held personal and corporate cards since 1962.

American Express was always our card of choice, personal and corporate. Now that we have sold the business, my father has died, I am retired, I find that as the years pass by, more businesses request that we pay with credit cards other than AMEX. For various reasons, some beyond my comprehension. This has occurred more frequent that I care to remember, it does trouble me most of the time, specifically as I travel and recall that over 40 years in business all I ever needed was my American Express Card anywhere in the world. The credit cards I do carry days, have no annual fees, but my AME.,., ., . ., .,

General profile image

Anonymous - 40 d 4 h ago

Have been having an issue with everything on the site! Absolutely nothing is working correctly and I'm unable to use my money!! Or contact customer service VERY UNPROFESSIONAL.

General profile image

Shahin Ghadir - 45 d ago

0

I have been dealing for 10 months of incorrect charges from a vendor and the help that AMEX's dispute department has offered has been unprofessional and unacceptable. NO one follows up, i have written 4 letters and a thousand phone calls of wasted time and still absolutely no where. this is absolutely ridiculous.

General profile image

Single Mom - 2 y 211 d ago

0

(SPAM)

General profile image

Michael - 2 y 210 d ago

0

I had almost the exact thing just happen to me over the past few days. Yes, send me the info for the lawsuit, I'm in!

General profile image

Amy E Hart - 2 y 168 d ago

0

I want in on the law suit as well. Retired banker!!

General profile image

blache - 2 y 142 d ago

Do you already.

have an attorney, I so, please let them to contact me (hidden)

General profile image

Anonymous - 1 y ago

We are interested bluebird by Amex is scamming at the moment

General profile image

LIANA - 68 d 9 h ago

thats the one I'm going through a nightmare with right now--BLUEBIRD AMEX!!!

General profile image

Mark6t9 - 59 d 15 h ago

1

Bluebird has to be scamming they have no way of contacting them. I would say 50% of the time when you call the number on the back of the bluebird card they have a recorded message apologizing for not being able to offer phone support the other 50% you wait on hold, not until an agent answers, but until you either give up or someone hangs up from their end! I was on hold for nearly 3 hours and I heard a high pitch beep and several seconds later a dial tone! I am very angry right now, a hacker used my bluebird card to make a purchase in eBay and I had no problem getting ahold of an agent at eBay and PayPal and both stated bluebird is the responsible party to reimburse my money for this fraudulent Activity!

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