call the number and you get an operator telling you that you must send a snail mail or email first. push her and she then connects you to india. in my case a sephora that took me three times to understand her name. ask to get transferred back to the usa and you get told - "i can't do that" i can only transfer you to my supervisor or is also in india. so the reason i won't talk to india is because the people speak english but do not understand it was just proven. they are only on the phones to tell you what their rules are they are not allowed to work with a customer.
so after reading all the negative comments below and being skeptical - i believe the lack of service is truly accurate. i have a platinum card. i was asked today to pay an additional fee to book an airline ticket. only when i asked why was it waived. then the rate for the hotel was greater than the numbers on the website. i was told there were all kinds of goodies offered by amex travel. i listened to the list. Not one was usable or worth a cent to me. again, it appears that the chase mc upgrade (sapphire ) card is going to be a much better card to use in the future.
so i have a simple question left. why do i need this card? in real terms, you have my history for the last 25 years. show me why i should keep it in true $$$ savings. oh and today i learnt that if my friend pays for my airline ticket with miles i can not repay the miles. the security reasons given are all about amex protecting itself not about the customer.
i await a response though i doubt it will ever come.
I apply for an Amex serve for a future travel that i am planning, upon receipt of the card i activated the card in order to schedule a recurring transfer of funds until my trip to Japan. A few days later, i log in to make changes to the amount and notice that there are a few transactions of deposits and transfer that i never made, when i called customer service they told me that my account was subject to an account takeover - I asked that how come this is happening when they advertise that they are one of the most secure online and accounts service and how are they going to handle the situation. All they told me is that the will be conducting an investigation regarding what happend to the account, yet the account is still kept active, they didnt change the account nor the card, they customer rep in both the customer service and fraud department show no concern for their customers and their security. A while back i also enroll in one of the serve card and never received the card and they always gave me a hard time and never sent me a new one.
I have been an American Express cardholder since the early 1980's. I also have a card with Citicards (for about 5 years). I ALWAYS pay my balance in full and on time on both cards. I am currently taking care of my elderly mom and strapped for money. I have a membership fee of $95 on each of my cards (American Express and Citicards). I contacted Citicards and explained to them that I literally cannot afford the membership fee this year. Without any questions, they gave me a statement credit of $95 to help me because they value me as a cardholder. I contacted American Express to ask for their help on the membership and they said they could not help in any way. Again, I have been a cardholder since the early 1980's! Just goes to show how much American Express values me a a cardholder. I will be cancelling my American Express card as soon as I move the auto pays that are connected to it.
I have a Gold Card with my nephew on my account as well . My nephew received n invitation to apply for a platinum card upgrade for 50,000 points . We received the Platinum Cards since I'm the primary account holder but not poiints as promised . I have sent in the email my nephew received that he forwarded where I applied and Amex told me I can't get the points . 6 phone calls to representatives , one was a little stuffy with her corporate protocol ' blah blah blah ' which I don't need to hear . What happen to the day when handling a customer meant making them happy ? Not always having to be right ? Or just saying to the customer that you will do your best to resolve this a find a quick resolution to your problem ? Oh , I pay everything on time and I'm thinking of closing account just out of principle of integrity , which they have shown me none .
I wrote a letter asking to work out a payment plan due to a medical issue and never received a response. Then when I called the corporate headquarters, the operator told me they are not permitted to transfer any calls to the people who work there, even at lower levels.
They sent me off to customer service out of the country and they can't do anything at all. What a disrespectful and insulting thing to do to someone trying to do the right thing!
I booked our flights through American Express Travel Services. A few connections with the flights were missed due to no fault of ours. I am now entitled to refunds for upgrades on those missed flights that we never took. I contacted the Service "Excellence?" Supervisor that I had been working with in the past, and she informed me that I would have to contact the airlines myself. This is unacceptable. She acted as my travel agent for the flights. Also, she obtained cancellations for the same type of upgrades when we changed a couple of the flights a few months ago, before we took our trip. This is part of the travel agent's job. I've been a customer of American Express since 2002, and my balances are on average $4,000 - $5,000 per month. I'm going to the Better Business Bureau and file a complaint. Also, on a side note, I'm so surprised that AMEX's live chat does not provide for emailing the transcript. So out of touch with the customer and out of date with technology.
I have had an AmEx card since 1969 and am totally disgusted with them now. I ordered a gift card and asked for it to be sent overnight. I was told because the amount was too large they couldn't do that but I would get it by UPS shipment in 3 to 5 days. This was puzzling but since I didn't need to have the card until later I accepted their terms. That day my regular card was charged for the gift card. Today the gift card arrived $300 LESS than I ordered or paid for. I have now spent over 40 min trying to understand someone in India who kept asking me to hold. He finally came back and said there wasn't anything they could do until they looked into it and they would get back within a few days! If that were my business, I would be sending out a new card overnight and sending me a small bonus card as well for my inconvenience.
I just wanted to let American Express know I am suing all advertisers on POGO games. (Scrabble). I am suing just because u allowed your employees to stalk me for over 10 years. My name is Bingos 60 as soon as I told POGO games I was going to sue all of their advertisers the stalking stopped, but it is too late now since POGO advertisers stalked me over 10 years on Scrabble POGO games.
Very disappointed with American Express customer service from chat representatives to account managers in Florida! Talking about poor service!... I tried to call headquarters and was redirected to India, to a corporate account supervisor! I don't have a corporate account! All I want is to get a document I am entitled to! Results of a dispute! is there anything below poor service? And I thought that Amex was the best card I had!... Loving my Capital One!!
Robert R. Hilger Sunshine Gardens Communities 25 Sunshine Court Durango, CO 81301 Dear Mr. Chenault, I have had a American Express account since 1998. I have proudly used the cards having never been late with a payment in the 18 years that I have used these cards. Recently I was late on a payment on my personal blue care while I was out of the country. I was turned in to the credit reporting agencies. I was doing missionary work for the poor in Central America and I suppose that makes me guilty. I did not even know I was late. "First time in 18 years" late with AX. I spend close to $20,000 a month or I should say my employee's and I use AX to that amount. I was in the process of purchasing a property in Burbank, CA this week and a credit check was run. this was when I learned AX turned me in to the CRA. I called today to see if this could be retracted in some way as it will cost me a lot more on a loan with this mark. I spoke to a person named Ginger 28362 that basically was not willing to find any common ground to help me out. I told her if I could not get any help as an 18 year customer in good standing I may as well discontinue using AX as I expected more out of a company I have worked with and for, for such a long period. She said that was fine, sorry she couldn't help. Is there any way that I can get relief to rectify this unfortunate event to have this mark removed? Regards. Robert R. Hilger
What happened to AMEX..you can no longer email them. Their online chat help is never available. Customer service is based in the Philippines where all u get is yes sir, no sir.
After 33 years as a member they sent an email to me that I'm going to collections for missing a pmt. I have never missed one all these years. I said since I went paperless I don't receive any bills online. They said I have to look in my acct every month to see the bill..huh?
Customer loyalty means nothing..bye bye AMEX for both personal and corporate cards.
I had the exact experience. They sent me an similar threatening snail mail & email for an amount of 1.16 $!!! I had been their loyal customer for over 31 years. Bye AMEXCO.
I just had a similar experience and have just cancelled my Amex Corporate Card after 15 years. I was passed from person to person to explain the situation around my card and they ultimately were unwilling (or unable) to resolve to my satisfaction. So instead of retaining a client for another 15 years, they chose to let me go over a few late fees (which by the way were a result of my company's late processing of an expense report, not my doing).
Good reddens Amex!!
I applied for a sprint bonus program in which i was to receive gift cards for referring customers to sprint and sprint sent the information about my gift cards to American Express which was supposed to print my cards and send them to me. I received an email stating that I would receive my gift cards last week and when they didn't come i called and was told that i would have them by today Sat. Sept. 24th 2016. Again I did not receive them and I have spent almost 90 mins on the phone with american express speaking with supervisor after supervisor and have been told everything ranging from I would receive expedited cards within 5 days to with 7 to 10 days. I even tried to call the corporate office which is closed. A co worker of mine who also applied for some gift cards through this program at the same exact time that I did got her cards last week. It is pathetically amazing to me that a multi billion dollar company can not remedy this problem any faster than 5 days or more after already waiting 4 weeks! I even offered to even go buy a gift card and they could load my money on to that and was told they could not do that either. What kind of billion dollar company can't solve a problem faster than this, it is utterly ridiculous!!
American Express isn't interested in resolving issues, period!
Just read the Bloomberg Business week article about the new Chase Sapphire Reserve card. I have been an Amex Platinum card holder for years but unless Amex counters and quickly, I am going to make the switch. How about it, Amex? Can you counter with benefits at least close to what Chase provides? A letter to your card holders with the counter might stop what I would think would stop a substantial bleed. I for one want to stay with you but it is hard to turn down 100,000 sign up points and $300 annually that can directly be used to pay not just airline luggage charges and other incidentals but the airfare itself.
Let your Platinum card holders hear from you!
You want to stay with Amex. ...... Hope you never need any customer service from them!
AMEX changed my account from AMEX blue to what they call the AMEX everyday card without my consent. I tried to have it changed back unsuccessfully. I asked for the individuals supervisors 3 times. All said basiclly the same thing NO NO NO. I never agreed to this change. AMEX scammed me. They will scam you too. Stay away from them. cancel your accounts. I was not even permitted to speak with a fellow american, only folks from India that dont seem to understand american law. If this has happened to anyone else contact me. (hidden) if you would like to join in the lawsuit. JWS
I had a similar experience. American Express seems to have outsourced its accounts to India. There seems to be some big scam going on. My credit scores and credit limits changed after AMEXCO decided to generate a false credit report about me. They claimed they got it from EXperion or another scoring agency. It turned out they were the ones who asked for the report and carted me for it too!!! They falsified the information and tried to scam me to correct it. All the time there was not one agent from the USA. All as you mentioned from India!!!
Same here ! Please respond . Thanks Kim & Sven Barnes
We have been trying to speak to someone for 2 hours and all we are getting is some one in India who can't help and who took our money under false pretense .
I also had this problem and called the corporate office this morning. They won't let me talk to anyone and I have to submit my complaint in writing because the two times I called to object to the change was not recorded and now their CS tells me it is beyond the date and I can no longer object to the change.
Definitely Soneine needs to stop American Express from this unlawful behavior.
I have called written, e-mailed and not only received poor service, but no
service at all. I think perhaps, this should be some sort of class action suite.
They are refusing to pay on my EARNED rewards.
For all of the pissed off AMEX customers, me being one of them, I am calling on all criminals to open fake AMEX accounts and scam. Just wait, AMEX was in the same business as WELLS FARGO if you follow. If there investigations unit is as competent as every other department it will take them 6 months to figure it out.