Information, reviews and public commentary for US companies

 

American Express Company

Rating
0.789711
Web
http://www.americanexpress.com
Related
AMEX
Address
World Financial Center
New York, NY
10285
Contact
Kenneth Chenault
Role
CEO
Phone
(212) 640-2000
Employees
62,500
Twitter IDs
@AmericanExpress
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RANDALL T.STACK - 7 d ago

Mr. Chenault, I just received notification that you are going to raise the annual fee on my AMEX card by almost 60%. I have carried my card for 50 years and I bet there few of us with that tenure. So it is with a fair amount of sadness that I intend to cancel my card. I began in 1970 with the Green Card, at some point I moved to the Gold Card, then for a short period of time the Platinum,then back to Gold and recently back to Green in order to reduce my yearly expenses. I am sure you are aware that there are many quality cards out there with no annual fee and give you cash back of 1% to 2%. I know that you tout all the benefits that you offer and if you travel they could be attractive. However, since I no longer travel the regular points are of insignificant value versus other available cash back cards. So, I repeat, it is with sadness that I will end this long relationship.

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Anonymous - 7 d 5 h ago

Good Day Mr. Chenault: How're you doing? I can honestly say that am very upset with American Express!!! I've been a member on and off with American Express for many, years. I had done some research online for the current credit cards with a zero percent credit card offer. And would BE CRAZY to apply for a balance transfer with "interest charged each month" I'm a divorced and struggling consumer. I always look to transfer a card when one is expiring of a "zero percent offer" Online 10-28-19 I found that American Express was offering a zero percent offer. Again will repeat that "was the only reason I applied" There was a question in the online application if wanted to use the card for a balance transfer zero percent. I applied and was approved. I just received the first billing invoice from American Express and there's "interest charged"!!!!!! I contacted and spoke to an agent. And put in a dispute. I shouldn't have had to go through this process with explaining about the "zero interest balance transfer". I told the manager that if this is process would go and transfer this to another company and close the accont. If I have to do this, I will never do business with American Express ever again. That's false advertising and bad business practices to show under credit cards for balance transfer then get first invoice once approved and "interest is charged"!!!!! I also will file a complaint with the Better Business Bureau and the Attorney Generals office. I would hope that you would assist instead of my having to wait "six to eight weeks: which my phone conversation earlier should have been enough!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!" Thank you, Brenda Banasiak

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Christie Overmye - 10 d ago

0

I bought 4 $500 American Express gift cards. When I called att I ate the cards, 3 had already been used. American Express told me to contact the place the transaction were used

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Larry R Grass - 15 d ago

I am 74 years old and dying with a rare disease which the FDA and NIH deam to be one of the most painful of all diseases.

I have searched for 3years for help. Trying 1 more time I gooled and ?Dr.ToddMalan` site came up.It was an illegal site taking advantage of those in pain with no help.

I opened the site and it was slick. I authorized him to draw $ 7,500 from my American Express Card. We were to go Malan`s office in a few days. I still haven`t been to his office. I began to check with the different goverment agencies only to discover that he was fraudlantly doing a procedure that is not approved by the USA governmental agencies. He drew aother $7,500 as I was disputing the first. American Express took the second off my bill for which i am greatful,.

I provided about 200 pages of proof that my doctors and FDA & NIH as well as other agencies told of it`s illegality. AMERICAN EXPRESS Card would not remove the Fragulant charge and put $7.500 back to me to pay.Since 1981 I have had an american express card as a CFP i have recommendedit to literly hundreds.

They did not have my back and even when you are the victumof fraud ,they will not be behind you at least they did not have mine. Over the last 2 months I have been enlighteded about what we do ot have.

By the way they do not cover rented vehicles as they alway shave that came in small print this week.

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sanh tra - 23 d 38 m ago

0

Beware !!!! False Advertising !!!!!!!Very Poor customer service ! and i don't know how legit is this , i just call to close my credit card that i have for a most a year since i don't use it anymore, and don't want to keep so many credit card. they THEATENING me they will take roll back my reward if i close the account, and i have to owe the $200.00 back after they tricked me to sign up and use with this credit card . first time i ever heard , i have so many other credit card . i already dont like american express from the begining. they will charge you $95.00 Fees, before you even recieve you card, and activition.

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Tom ODonnell - 23 d ago

I have been a member with Am Exp since 1986 with a small business gold card. I had rewards points not used of around 1million points to this date. I went to use my points recently and found they had all been taken away from me about a week ago. Supposedly Am. Exp can do that if they give you 3 months notice in advance. I never received the notice as they send it by regular mail not registered . I have appealed this to the powers that be but they refuse to restore my points. Thats about a $10,000.00 value they took from me. Wow was I shocked. I'm in the process of putting together a small claims lawsuit and having a summons served by the Sheriff for the court date. Just amazed they did this without any proper pre notification. Needless to say they will lose about $150,000-$200,000 a year in my companies spending so I'm not sure after a few years if it is really worth it to them to lose customers in this way. Penny wise Pound foolish? Try to explain that to the dullards they have working down in their Rewards department.

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Deborah Shuart - 31 d 5 h ago

0

Dear Mr Chenault,

My name is Deborah Shuart and i have been a Platinum member for 20 years. I am very upset with your travel department and have considered not using my card for my very large business transactions. We had a credit with travel/ Delta due to a cancelled trip in June that we used points to purchase. My friend, whom house we were traveling to was diagnosed suddenly with cancer. My husban first attempted to use is credit as was given a run arounf including 2 hours on the phone with your travel department. I attempted to use my $600 creit on Nov 1 - again a 2 hour phone call. I recd notification Sunday am @7:54 that my flight that i booked was a problem. Thanksgiving weekend - teamed with family members all meeting . I was on the ohone for 5 hours 3 different times yday. Brandy emp m# 56441 disconnected me after 1 hr 55 minutes ( brian 1st no number) and did not call me back. Amad empoyee 72727 45 minutes said he would call me back once he confirmed my flight. No call back. Recd another email at 1:54 saying to call a superivsor. ALL ON SUNDAY. Called amex travel back again at 8 pm got a Reggie who refused to give me his employee number and refused to transfer me to a supervisor. 45 minutes late he transfered me to Pam employee number 2194. I hung up 45 minutes into the call needing to prepare for bed. I am contemplating canceling my card and moving my business to either chase or Cap one. I already have moved business to Jetblue mastercard. I am extremely upset that my Thanksgiving ticket where i used a $600 credit was handled poorly. I do have the record locator, that i myself confirmed with Delta. Why is there no direct line between Amex and Delta?

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Anonymous - 23 d ago

Did you ever get a response to this complaint. I am looking to file one but dont want to waste my time.

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Barbara Prato - 24 d ago

1

I had a terrible experience with a claim I had with AMEX. Having a platnium card I would have appreciated highly professional service for this claim. If my daughter did not handle claims and audits for Visa I would not have known how to get the help that was needed. My daughter stepped in on this claim and knew the "language" and what AMEX was doing wrong. My claim was submitted to the wrong department. Rather then AMEX handle this (Visa would have) I was denied my claim. After spending HOURS on this, dealing with many people, some knowledge and professional, many not knowing what they were doing, not returning calls, etc. my claim was settled. I will not be renewing a card I pay for this year. I have had this card for MANY years and I am so disappointed with AMEX. I am told they have "re-structed" and "outsourced" some of thier departments. If this is the service you wil be giving I suggest you re-think this decision.

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Anonymous - 28 d ago

I have bean American Express customer for years I'm very disappointed and very upset how American express customer service treat me when I call their are unprofessional they don't know how to treat customers I even talked to the manager even the manager didn't solve my problems

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Thomas Renner - 30 d 31 m ago

1

wasted hours of my time in dealing with the Bluebird card. returned items to retail merchant and known issue of credits posting as debits This is now affecting other credit due from merchants. The only answer get is wait 7 days to receive one representative even blamed me for the issue. when ask for ID the reps hang up Would not recommend to anyone

even worse is the fact is the credit was from Walmart who in conjunction with amex has the card

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M. D. Johnson DDS - 34 d ago

0

I have recently had an experience with American Express. I would never have an American Express card. I had a patient file for a refund for treatment from both my partner and myself, by lying to American Express. I responded to the allegations in a prompt fashion, sending them all the information asked for and proving beyond a shadow of a doubt that my associate and I were in the right. American Express sent the charge back to the wrong address with my associate and then closed the case in favor or the card holder in my associates case. They closed it in favor of the card holder three times in my case stating that I did not respond to them withing the time allowed. I responded on the day that I received the notice each time. How much more prompt could I be. It became obvious that American express was not interested in honesty, Integrity, or truth. All they were interested in was who was giving them more money (the cardholder) They have refused to discuss the matter.

Rectangle Health failed to support me and has recently failed to return my calls. The do business with Merchant Services. At least that is what they answer the phone as. They also failed to support me as a merchant and made errors causing the case to be lost by me as a merchant in the second rebuttal. They did not see that it was a second case, failed to notify me and allowed American Express to close the case in error. They also failed to inform me that if I closed my business as I did with one of my offices, that I would still be under contract for three more years for the terminal with their subsidiary company. I am totally not happy with Rectangle Health or their subsidiary company that they do business through, Merchant Services. I will be canceling my account with them as soon as the contract up or sooner if I can get the Washington State Attorney General's office to investigate their business practices.

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harendra pratap singh - 42 d 7 h ago

1

Dear ,

As per the telephonic conversation i made payment of Rs 60000/- on 21st Oct'19. For the same transfer reference id is RUTI(hidden).

In the Total payment of Rs 252639.82/-, I need refund of 2 month Interest and Joining fee for the same credit card.

As I made payment as per your requirement for min payment of my credit card so need not to impact my Cibil Score as this payment is not a settlement. We"ll make pending payment as soon as I got reversal of both interest(Rs 22334.4/- for last 2 month) and Joining fee(Rs 5900/-).

I was not aware with your policy that you"ll impact my Cibil score even those transaction was in dispute.

Kindly do my favor by not impacting my Cibil score.

Also attaching screenshot for your reference.

We had a conversation with Anandita Chauhan and she talked very rudely and asking for the payment and how and american express will not support anything in this issue. And she asked for proofing me that those transactions were fraud.

How can you apply interest on the amount which we paid before the last date and it's not our duty to check that amount credited or not cause of system update as we did payment by online transaction and it was successful.

First time I am facing this type of ridiculous services by any reputed company. I used this service as I am thinking that American Express will provide better services than any other companies but it's totally opposite they are not listening customer request and every time repeating the same thing by the customer support executive. Even we sent mail and payment on time but they didn't support a single bit to the valuable customer. So I am also not suggesting to anyone using this service.

You are supporting and giving fraud services as we are following you for everything but not getting positive reply from your side. We always wait for the reply from your side. You"ll be finished soon if you goes in the same way if services. And we"ll share these all things on social media as well so that people get to know about your fake name and services. Even you are mentally tortured your customer by calling again and again and by applying interest without checking the payment in your system.

We made payment against the fraud transaction which was not done by our side and we gave everything you asked FIR, Statement, Passport copy and etc. after providing all these things you are asking for proofing me that we made these fraud transaction, so what else we can give as we didn't these fake payments. You should have think about this once, it's really very unsupportable and fake services by the Reputed Company.

In the end I want to say that we"ll not using the services of the this company in future and suggest the same in my circle.

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harendra pratap singh - 42 d 7 h ago

Dear ,

As per the telephonic conversation i made payment of Rs 60000/- on 21st Oct'19. For the same transfer reference id is RUTI(hidden). In the Total payment of Rs 252639.82/-, I need refund of 2 month Interest and Joining fee for the same credit card. As I made payment as per your requirement for min payment of my credit card so need not to impact my Cibil Score as this payment is not a settlement. We"ll make pending payment assoon as I got reversal of both interest(Rs 22334.4/- for last 2 month) and Joining fee(Rs 5900/-). I was not aware with your policy that you"ll impact my Cibil score even those transaction was in dispute. Kindlydo my favor by not impacting my Cibil score. Also attaching screenshot for your reference. We had a conversation with Anandita Chauhan and she talked very rudely and asking for the payment and how and american express will not support anything in this issue. And she asked for proofing me that those transactions were fraud. How can you apply interest on the amount which we paid before the last date and it's not our duty to check that amount credited or not cause of system update as we did payment by online transaction and it was successful. First time I am facing this type of ridiculous services by any reputed company. I used this service as I am thinking that American Express will provide better services than any other companies but it's totally opposite they are not listening customer request and every time repeating the same thing by the customer support executive. Even we sent mail and payment on time but they didn't support a single bit to the valuable customer. So I am also not suggesting to anyone using this service. You are supporting and giving fraud services as we are following you for everything but not getting positive reply from your side. We always wait for the reply from your side. You"ll be finished soon if you goes in the same way if services. And we"ll share these all things on social media as well so that people get to know about your fake name and services. Even you are mentally tortured your customer by calling again and again and by applying interest without checking the payment in your system. We made payment against the fraud transaction which was not done by our side and we gave everything you asked FIR, Statement, Passport copy and etc. after providing all these things you are asking for proofing me that we made these fraud transaction, so what else we can give as we didn't these fake payments. You should have think about this once, it's really very unsupportable and fake services by the Reputed Company. In the end I want to say that we"ll not using the services of the this company in future and suggest the same in my circle.

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Single Mom - 2 y ago

0

***Filing Class Action Law Suit for Amex Serv Illegally Holding Funds From Consumers*** On December 1, 2017 an unauthorized charge was posted to my Amex Serv account. I withdrew the remaining funds and called Amex to report the fraud. They told me since the transaction was pending I could not dispute it and that they needed to disable the account and issue a new card. My entire paycheck is direct deposited into this account classified as a "checking" account. The representatives at no time told me I would have absolutely no access to my direct deposit until the new card was received by me. When my paycheck deposited I tried to withdraw money from the account via Walmart and the system would not let me make the transfer. When I called customer service to explain that this is the only access I have to any money at all...they informed me there was absolutely nothing they could do and that I will have to wait to access my money until I receive my new card which they showed arriving on December 16, 2017. I don't have a credit card. I don't have another checking account with money. My company can't issue me a manual check because the direct deposit was already posted. Amex customer service representatives refused to help me withdraw even a portion of my funds to feed my 4 and 8 year old children. I literally 10.00 to my name for food, gas etc. until I receive my new card. I've since contacted legal council and was informed that this is considered a cash deposit and that under federal laws and regulations it is illegal for Amex Serv to withhold the funds from me for more than 24 hours. By law they have to release the funds to me and cannot deny me access to my cash funds. I have every intention of filing a Class Action Lawsuit against Amex Serv. I am very interested in helping any other consumers who have not been credited funds from faulty ATM transactions or denied having faudulant charges refunded. I am absolutely furious that Amex Serv believes they can unlawfully hold my cash funds from me. It is worse that the Customer Service Operations Managers in the Philippines tried to convince me there is nobody who can override the system and that American Express does not provide them with any contact information for support in the United States or that they do not provide these managers with a Corporate Headquarter's number to escalate customer issues. I will be working 24/7 with my attorney to put together the Class Action Law Suit. If you are interested in being a part of this lawsuit please reply to this thread and I will give you information on how to file the petition.

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Michael - 2 y ago

0

I had almost the exact thing just happen to me over the past few days. Yes, send me the info for the lawsuit, I'm in!

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Amy E Hart - 2 y ago

0

I want in on the law suit as well. Retired banker!!

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blache - 1 y 301 d ago

Do you already.

have an attorney, I so, please let them to contact me (hidden)

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Anonymous - 140 d 4 h ago

We are interested bluebird by Amex is scamming at the moment

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Anonymous - 1 y 232 d ago

YOU WANT IN THE LAW SUE BUT YOU DO NOT WANT TO START IT FIRST?

SOMEONE HAS TO BE FIRST. FIRSTABLE; DID YOU REPORT THE CASE TO THE POLICE STATION? NOT SO, ARE YOU PORT RICAN? NOT EVERY THING COMES FROM HEAVEN

GOD SAID; "HELP YOURSELFF AND THEN I HELP YOU." I DID DROP MYSELF INTO POLICE STATION, AND THEY DID NOT BELEIVE ME AT FIRST WHEN I TOLD THEM THAT AMERICA EXPRESS HAS GAVING WAY $6,000 TO THE ISIS GROUPS, THEY THOUGH I WAS CRAZY, MAY BE CRAZY BUT NOT STUPID LIKE THEM. FINALLY I CONTACT THOSE ISIS PROSECUTOR IN OTHER COUNTY AND SHE HELP ME TO MAKE THE POLICE TO UNDERSATAND I WAS TELLING THE TRUTH.

IT IS A REALLY TRUTH AND I HAD BIENG VICTIMA OF ISIS, NOT BUT BY AMERICAN EXPRESS WHO HAD PROMISED ME An AMEX C. CARD FOR $6,000 NOT INTERSTS FOR A YEAR BEGINING IN JUNE, BUT IN BEFORE THEY HAD SENDING ME THE PROIMSED EMEX CARD THEY GAME THE MONEY TO THE ISIS IN BURLIGNTONG COUNTRY AND ESEIX COUNTY. THEY ARE ALL OVER USA ANY WAY.

ISIS GROUPS ARE THE BEGEST CROUP I EVER HAD READ ABOUT. THEY ARE ALL OVER THE WORLDWIDE AND ARE PROTECTED BY PEOPLE LIKE AMERICAN AND OTHERS COMOPANIES WITH OUR MONEYS.

Flagged for review. 
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Wake up - 265 d ago

The "single mom" 106 days ago said she was initiating a law suit from which a number of people elected to join. Have you not read the lead in above Mr/Ms. "anonymous"?

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Alexis gonzalez - 251 d 19 h ago

I want in on law suite to

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Maxwell - 231 d 5 h ago

0

You better start using Spell Check!!!

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Anonymous - 196 d 38 m ago

Don't use all Capitol Letters it's rude & you're YELLING @ other people reading people's complaints.

You need to retake Grammar, small kids whom are very kind have enough common sense to know better.

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I love America Express as good as Trump loves USA, see them dead. - 1 y 182 d ago

if you are a retired bankers how come you do not what to do, what did you had learning while was so many years working for a criminal as all banks are. Special all those who issue credit cards.

Flagged for review. 
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Anonymous - 1 y 301 d ago

what DIYD YOU DID ABOUT IT? DID YOU REPORT TO BBB, GRAL ATTORNEY IN WASHINGTON D.C. I DID IT. IF YOU HAVE FAX SEND THISE INFORMATION TOO AND GO TO GOOGLE TOO. FIND ATTORNEY AND LET TELL THEM TO CONTACT ALL. TOGETHER CAN DESTROY AMERICA EXPRESS BEFORE THEY DESTY OUR COUNTRY IN FULL. AMERICA EXP IS OWEKING WITH ISIS. BUT WE MOST GET PROBES AND PUT THEM IN JAIL AND CLOSE THEIR BUSINESS AS PEOPLE WE DID TO SEARS.

Flagged for review. 
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Anonymous - 1 y 232 d ago

SHASE BANK HAS BIENG SUIT FROM FLORIDA LAITNOS AND OTHERS NATIONALITIES, BECAUSE THEY ARE INTELGIGENTS.

SO IF ALL OF US WILL SHARE OUR PHONES AND FIND AN ATTORNEY GENERAL, WE CAN CLOSE AMERICA EXPRESS LIKE WE DID TO SEARS WHO WERE DOING THE SAME OR EVEN WORST THAN THOSE SON OF EVILS AMERICAN CARD IS DOING.

I DID GET HELP FROM THE POLICE. AND IT IS MAKING AMERICAN EXPRESS WORST HATING ME, THE POLICE GOT MONEY BACK BUT AMERICAN EXPRESS IS WROST CRIMINALS THANT THE TERRORISTS ISIS.

THE ISIS ARE NOT AMERICANS ALL, BUT AMERICAN EXPRESS IS USING OUR COUNTRY AND TERRITORY NAMES TO JOING THE ISIS TO SITLL OUR MONEY TO KILL US TOO. NO HAPPY TO STEAL OUR MONEY BUT ALSO TO KILL US.

Flagged for review. 

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