Information, reviews and public commentary for US companies

 

American Express Company

Rating
0.729231
Web
http://www.americanexpress.com
Related
AMEX
Address
World Financial Center
New York, NY
10285
Contact
Kenneth Chenault
Role
CEO
Phone
(212) 640-2000
Employees
62,500
Twitter IDs
@AmericanExpress
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Rakesh Karun - 19 h 47 m ago

I applied for an Amex platinum card and was told that I would receive 40,000 bonus points.I previously had an offer for 100000 points and the rep told me that if i did not have the offer code they could fulfill the offer but if I received another offer I could call in and take advantage of the offer.

In a week after I received the card I got the platinum card offer fro 100000 points and I called back.

The customer service agent told me that he was taking down a case and they would call me back in 2 weeks 3 weeks later since there was no response for Amex I called them back to understand that there was no case and they could not do a thing.Basically 2 customer service reps lied blatantly to me.Imagine paying 500$ annual fee to get ripped off by lying customer service agents.

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Cliff Wild - 1 d 12 h ago

1

I called up to do a chargeback / dispute; and I thought that since this is American Express, that I could speak with an American????

No such freaken' luck.

The collective dot-heads that answer have a combined intellect of 17.

No wonder they lost the war.

Now that Mr. Trump will be our next president, I am so hoping (along with a number of people who wrote to this site) that the jobs come back to America.

I mean, IF American Express actually cared about it's client base (beyond our wallets), they'd not hire people who have English, as their 9th language..

Thank God Donald Trump will bring jobs back to America; and, not have us have to call someone who sounds better suited to be someone that we'd call, when we want to order 2 pints of roast pork fried rice, with 3 orders of moo-Goo-Guy-Pan; with 3 fortune cookies.

IF you have a problem, with my commentary, then, YOU HAVE A PROBLEM.

But, since I do NOT hide behind a computer keyboard, anyone who is offended by my expressing the truth, is welcome to call me at 215/287-0400. I am Cliff Wild

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J Ruud - 1 d 19 h ago

1

I called to get my annual fee waived and was treated very rude by a man who said his name is Dave. I called the 1-(hidden) and asked then to speak with a supr, he claimed he was the supr of the entire division and he would not let me speak with anyone else over five times me asking him, he claimed his supr Montee was the only one who could get back to me however he was on leave so I would wait to have him get back to work.

I do not have time for dealin with such foolishness. I just got oked to get my balance monthly to do pmts, lately I used my Venture card for most transtions and was looking forward to using American Express again but not if I am treated like this. Please waive the annual fee like Capital 1 does. I'm at (hidden).

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Barbara Plott - 2 d 15 h ago

0

SURPRISE!!!! AMERICAN EXPRESS ACTUALLY HAS A CUSTOMER CARE DEPT!!!

It has now been exactly one month and one day since I wrote your corporate offices about my concerns.

I did actually receive a telephone call from Mr. Exor Torres who left me a message with a telephone # and an extension #, along with a request to return his call. I have now lost track of the many times I have tried to contact Mr. Torres, however it is well over 30+ times. And when I couldn't reach Mr. Torres, I then tried to call his associate Ms. Tricia Polack. Again, numerous problems....Needless to say, no one ever actually answers the telephone, sometimes you can leave a message, however sometimes not, sometimes the extension works, sometimes it's not valid. I'm quite sure this is meant to frustrate the customer to such an extent that they finally just go away!!!!! As an example, Mr. Torres left a message on his telephone mentioning that he would be returning from Thanksgiving holiday on Monday, November 28th "at which time he would be able to deal with any concerns". It's now Monday, December 5th and the message is still on his telephone. I tried to leave a message and the electronic machine said this was not a valid extension. I then called back and requested to leave a message for Mr. Torres, however, as I was leaving my name and telephone # for the 31st +

time, the telephone was disconnected and all I heard was dial tone.

This would be almost laughable, if it were not such a sad situation. And to think that Mr. Torres is in the American Express Customer Care Department!!!!

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Douglass Graem - 4 d 20 h ago

0

AMEX REFUSING TO ACCEPT RESPONSIBILITY FOR A HORRIBLE SCREW UP.

I'm a 93 year young permanently disabled veteran with a card since 1984 or so.

WHEN much earlier this year I received a new card with my broker's (Schwab) imprint, I requested a $5,000 credit,

which was perversely booked as a $$5000 payment on my balance (much less than $5K) by some foreign agents of Amex who could speak only broken English. For more than 2 months these agents fanatically clung to the stance that I promised a $5000 payment which is subject to late fees + other indignities. My Amex card + my finances + credit rating went into a nose dive.

When finally the dust settled I wrote to a sr. executive Douglass Buckminster to issue my with a new card (without the Schwab imprint) with a zero balance , his reply via an "exec.assistant' was in essence that he "certainly understands (my) dissatisfaction , Amex is unable honor my request". Translation - like Pilate, he washes his hand over this outrage + stubbornly refuses to make any amends. What a shameful act/non-act from my once beloved Amex.

Now I seek a RESOLUTION from my last hope, the Chief Executive.

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Debbie - 5 d 9 h ago

0

HORRIBLE CUSTOMER SERVICE....They transfer you to agents in India who do not speak English well. In addition, they took away the cash back platinum card that I've used for years, replacing it with a blue card that gives cash back for places that I do not shop.... I've been a member since 1986, but I think I will rip up my card soon!

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R - 5 d 11 h ago

0

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE!

Those call centers in India/Phill are so bad! i'm fighting with them to transfer me to the US one with no luck.

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Lynne Lieberman - 6 d 10 h ago

0

Been waiting 5 days for a card to replace my misplaced card. Frist I was told the repalcement card would arrive on Tuesday. Wheen the card did not arrive I was told to wait until 7 PM Wednesday and call again. When the card did not arrive in my only m ail delivery on Wednesday I called and was told that a card would be sent to me by UPS over night and would be delivered on Thursday. 10PM Thursday night the card was not delivered I called Amex again and was told that the card was on the truck and would be delivered by 12 AM Friday. 12 AM Friday the card was not delivered. I called to find out what next. The card was to be delivered on Friday. When I asked to speak to a supervisor I was put on hold for 25 minutes- no supervisor.

I called back - the customer service person hung up on my rather than try to connect me to a supervisor. I called again and this time I was told that the Supervisor had gone home and the customer service person hung up on me. I gave up and now am writing this review.

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Johnny Draco - 6 d 27 m ago

0

You need to understand that ALL corporations hire outside companies to act like their "customer service".

The only thing corporations do is train the outside companies employees to give people the run-a- round.and frustrate customers.

Also you need to understand that you are dealing with minimum wage employees who don't give a shit.

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Ben Grissinger - 6 d 4 h ago

0

Had a hold transaction for a hotel stay that lasted over 30 days. The customer service folks I spoke with over the entire period of this hold were just plain awful; they lied to me, made up excuses and stories, placed me on hold , and calls would drop due to technical difficulties, etc. Your customer service team is abhorrent and disturbing. I am discontinuing my account, there are other options out there for load-able cards that are much better at how they treat their customers.

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Johnny Draco - 6 d 30 m ago

0

@ Ben Grissinger

You need to understand that ALL corporations hire outside companies to act like their "customer service".

The only thing corporations do is train the outside companies employees to give people the run-a- round.and frustrate customers.

Also you need to understand that you are dealing with minimum wage employees who don't give a shit.

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50th Anniversary gift - 7 d ago

5

Dear Mr Chennault;

Thank you so very much for the thoughtful gift you sent me on my 50th year with AMEX. I have always considered my AMEX card(whether green, gold or platinum) over the years to be my first use card and the help your company gave to me on at least two occasions was indeed appreciated. Thank youAlan P BRAUN MD

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jeffrey - 16 d 36 s ago

0

I want to know what is going on with your company? i pay my bill and then I get a non payment notice... Have you ever worked with people. I have reduced the use of my cards from around $110,000 next month down to 0. Your associate Delta charged me 1.2 million points for two round trip 1st class tickets to Paris (6mo advance). There is something very wrong with this company

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Brian Golden - 7 d 14 h ago

0

It is the Philippine staff. They resent wealthy Americans. I get it...they are poor...work hard to feed their family rice. So when they see our spending, I.e.,lifestyle...they grow to hate us.

Hard to get service from people that hate you!!

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Brian Golden - 7 d 14 h ago

0

Change name to Philippine Express!!!

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Natalie W. (NY) - 16 d ago

2

To Mr. Kenneth Chenault,

(Please check your email. I have emailed you)

I assume your assistant's assistant will read this for you but I do hope all is well, as you sit in your comfortable swivel chair. And I hope you have moments to think about your staff below you and overseas as they are the front lines for all your business interactions protecting you from public appraise and/or scrutiny.

I'm a customer with an American Express Gold card. I have recently experienced hardship and before you read further, I will make it clear, this message is not about receiving a hand out. It is about updating you on one out of many interactions taking place on the street level of your company.

I am saddened by my recent encounters with American Express Customer Service and the Credit Department. I understand the need to route my call internationally before American business hours begin but this has greatly reduced my ability to communicate with American Express. I'm not certain what happens when a representative overseas comes across my account on their screen, but they are certainly not privy to the amount of training or efficiency granted to the teams here in the states and it shows.

My account questions were unanswered or answered with an I don't know or an assumption. My call was improperly routed, the Supervisors have the same amount of power that the initial representative had and non of my concerns were fully and thoroughly addressed. I had bad connections and had to hang up and call back. The ability to help me seemed to be greatly diminished and although I did eventually receive assistance, it took much longer than expected. (Con't 1/2)

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Ana - 9 d 19 h ago

1

American Express turned to Indian Express. They have 90% Indian in technology who discriminate american people.

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Brian Golden - 7 d 14 h ago

5

Amen Brother! !

I too feel the harsh treatment of non-Americans who despise the fact I pay my children to go to college. So when my daughter calls for help, they sabotage her...falsely claiming she exceeded her limit.

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Winona - 9 d 3 h ago

0

I would never recommend anyone to get the serve card. I was told my money would be released 7 days after it was put on hold for deposit on hotels, it wasn't! I called the help line again and then they changed it to 30 days. Make up your minds. I am not rich I can't afford to have 250.00 of my money on hold for 30 days while you get interest on it. You are theives, stealing my interest. No American, your help line is in the Philippines, you should be ashamed of yourself stealing from Americans to pay foreigners

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Marshall A. Rutter - 9 d 14 h ago

5

I have been a card holder for 50 years, and I have only the highest praise for this company!

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Fazal - 31 d 9 h ago

i need an email id of AMEX corporate office

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Natalie W. (NY) - 16 d ago

2

Kenneth Chenault

(hidden)

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tim - 11 d 14 h ago

0

they are horrible

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Anonymous - 15 d 7 m ago

0

American Express customer service will ruin the company. It is just plain lousy. If the company continues to ignore their customer service department they will lose customers at a fast rate.

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W.J. Hindman Jr. - 15 d 20 h ago

5

Thank You very much for your recent gift in honor of our 50 years of having an American Express Card. It was much appreciated.

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