Information, reviews and public commentary for US companies

 

American Home Shield

Rating
0.256562
Web
https://www.ahs.com/
Address
860 Ridge Lake Blvd
Memphis, TN
38120
Phone
(888) 682-1043
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Monika - 12 h 35 m ago

0

I contacted AHS on september 21 and reuqested same day service , they denied.

I then accepted the next day service from C&P Plumbing from AHS customer care agent for sep 22 ( 10 am -2 PM ) but no one showed up. When I called C&P they said they never received work order from AHS.

Then I called AHS again and they tried to send UNITED AIR TEMP company to see me on Sep 22 between 2-6 pm and even sent me a confirmation email - when they did not show up I called them and their customer care agent told me AHS called and cancelled UNITED AIR TEMP , then the very first time when I reported the issue on 21 sep BRICKSTREET PLUMBING was assigned to me. He came on 24 sep at 720 AM without any notice or call and left the house , we were sleeping and he never told us he is coming that early , ( he was supposed to come at 10am -2 pm ) time slot. so after 4 days we are still waiting for emergency service , there is no water in house , I took sep 22, 23, 24 off and now AHS told me that BRICKSTREET PLUMBING will come on 25 sep tomorrow . between 12-5 pm , How can i take another day off ? what is the guarantee that brickstreet will show up on time ? should I call plumber myself and pay out of pocket even though I paid trade fee on sep 21 to AHS. Are your customer agents qualified to assign contractors and follow up ?please call me, I pay my account in full each month and received this bad service, I need a manager to contact me .

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efmorris55@yahoo.com - 12 h 36 m ago

Hello, my issue is that I paid for a plan that covered everything in my home. My hot water heater went out after 16 years.

Here are the sequence of steps that took place before I had to find an installer:

Sept 14, 2020, a ticket was submitted to AHS and an assigned contractor Grade A Plumbing was assigned I called and their first available date to come out was Sept 17th. The tech informed us that AHS would get back to them in (3) hours. That never happened and I called AHS and they stated that they had not gotten the report. I called Grade A and they said they had sen the reportt. We had a Bradford White which Grade A stated would be an upgrade cost to replace as AHS uses their own which in this case was Lowes A.O. system. We had to call numerous times just get the information approved for Grade A to do the work. Grade A stated they were booked all weekend so Monday Sept 21 would be good. They stated they never received confirmation from AHS. Call AHS got a rep who I could not understand and she refused to let me or transfer me to a supervisor. I called AHS and spoke to a rep and he stated that we had been denied service for the Bradford and would straighten everything out. He did and send the confirmation to Grade A of which they confirmed. I called Grade A to get a date for the installation and they have not received confirmation from Lowes. This was Monday and did not hear anything so being without hot water going on (10) days we called an installer and they installed the heater the next day. I believe there should compensation for our out-of-pocket cost. The reason we paid for AHS was just for things like this and their advertisements. We called AHS and canceled the service call and the rep stated we could not cancel. I stated it is canceld and I would not accept service at my house. Funny not I received a call from a supervisor who I had tried to talk to the day before to try and expedite or make it an emergency service call and could not get response. The supervisor would not refund my service call fee his name was Del. I am not happy having to go ten days and had to finally find another solution. I believe we are entiltled to compensations.

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Sharon - 56 d 7 h ago

0

I first called about air conditioning on June 5th. It is now July 30th, and there is still no air conditioning. I have spent the entire summer dealing with this. My next step is to file legal action.

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Aimee - 56 d 6 h ago

0

Hey Sharon. I've been having the same issues with AHS regarding my AC. it's 100+ degrees in VA. They have also driven me past the point of patience, I will be in contact with my lawyers tomorrow.

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Melissa - 56 d 22 s ago

0

GIRL me too! EXACT SAME ISSUE! Im contacting my lawyer tomorrow as well! this is sad ive been waiting for two mo ths and had to pay them an extra 170$ for freon that they knew would not work! They are lowdown!

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Deb - 42 d 13 h ago

0

Same here!!! Except it was my refrigerator. They assigned 4 different contractors because they wanted a 2nd opinion. They didn't like the first guy's diagnosis or REPLACE it. They dragged it out for 9 weeks. 9 weeks without a refrigerator! They finally took the word of the 4 the Contractor and now they're supposedly sending me an E-card from Home Depot. Doubt I'll ever see it, but their always timely when it comes to billing my credit card!

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Al - 41 d 12 h ago

0

same issues with them here. They say they will call back and never do and disconnect me after waiting 2 hours on hold!! absolutely absurd

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Mrs - 40 d 5 h ago

good afternoon everyone I thought i was the only one catching hell from them they are horrible

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Suzanne - 39 d 23 s ago

0

DITTO HERE PH MY YHIS COULD BE A CLASS ACTION

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D SUMMER - 15 d 6 h ago

0

SIGN ME UP FOR THE CLASS ACTION I'LL EVEN PUT UP SOME MONEY TO GET THE BALL ROLLOING

(hidden)

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Anonymous - 10 d 13 h ago

0

If you find out about a lawsuit let me know. They screw me 3 times already. And still owe me money because I have to pay for my own service guy after 13 days of them not being able to provide one lex61094@ aim.com

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Denise - 6 d 16 h ago

I am with you on this. I have been trying just to contact their corporate office in Memphis TN and get VM for service request.

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Fred - 14 h ago

3

What number do you have for the corporate office?

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Disappointed - 12 h 38 m ago

0

None They don't give it out or it go back to a service call

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Anonymous - 12 h 40 m ago

Good luck with speaking with some at Corporate Wow I've been without a kitchen faucet for three months!!!

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Tony - 14 d 3 h ago

0

I'm in. Same situation with my ac

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Maxwell McAllister - 13 d 10 h ago

0

I would love to be on a class action suit against them. They flat out lied. Misrepresented their service. I said I'm going to be selling my house in 2 months and thought it would be a good idea to have the warranty. I explained that I had to replace one of my 2 hvac systems with a new system and with the new EPA law freon has been banned as of 1/1/2020 I had to get the new 2020 guidelines hvac. My wife's instinct said not to believe them it was a scam. I had her listen in to the conversation on the speaker phone. I made it clear that I toughtit would probably be "Murphys Law", if something can possibly go wrong it will. I made it very clear that if it should go out before I sell the house does the warranty pay for a brand new system? They assured me it would. They said to sign up and i would receive a new contract and coverage. They took my money and only after the second payment did I receive in a email what it covers. To my horror it only covers $1,500 of replacing the hvac system and my yearly cost for membership is close to $950.00. Plus you have to pay for a service call. I knew the unit was around $6,000 but if it covered the big ticket items plus anything else that might go wrong before I sold my house.

So a week ago it goes out and I read the warranty. I saw then I had been screwed, blued and tattooed. Lol Crap !! My wife was right all along. I'll never live this one down.

I tried to contact anyone besides a call operator in Pakistan living in a cave. I looked for several options and they all led back to the ONE SAME NUMBER. So I held my breath and called. After figuring out what department I could complain to I pushed the button. "We're sorry, due to the incredibly long amounts of people calling you will be on hold for 50 minutes to an hour. " (It should say, Due to the amazing amount of people we've swindled whom are calling us, we've made it as hard as possible to get through. Wait on hold for 59 minutes so when we answer your call we can immediately disconnect you. Wash rise repet.) I'm saving this post and send it to everyone having the same problem. These con artist crooks need to be stopped and punished. Class action suit is probably the best direction to take. Everyone needs to be involved. When I went to the reviews there is not one satisfied customer. If only I had read them before not after or listened to my wife. Rats !!

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Sue H - 10 d 12 h ago

1

Ditto.

I am so pissed off.

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Anonymous - 10 d 11 h ago

I agree to the class lawsuit. Please do initiate.

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Bo - 6 d 19 h ago

1

Did someone start the lawsuit? Is there an attorney in the group here or does someone know one? A lot of people will join law suit. Who can start it? I have no knowledge in that area. Let's get serious about it.

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Anonymous - 6 d 16 h ago

If you all do this please someone let me know. Serrinah is my hotmail address.

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Anonymous - 13 d 9 h ago

I had the exact same issues with my AC when it was 100 degrees outside. No resolution and I had to buy an AC unit out of pocket. I have been trying to reach someone for 3 weeks with no call back. I'm down for a class action lawsuit.

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Suzanne - 39 d 20 s ago

0

WOW this is exactly what happened to me. Today is the last day to reply i have done it 3 times which tells me they will claim I didn't reply in time. They lie too. I cant stand to be lied to. Seriously considering getting a atty if I do not hear from them today. Ugh!

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Anonymous - 41 d 11 h ago

I'm thinking we should look into a Class Action Law suit

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Mrs T - 40 d 5 h ago

yes we should

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Cheryl - 28 d 9 h ago

agreeed

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Maria - 24 d 11 h ago

0

Anyone have any luck with AHS or lawyer? I have the same issue with my AC unit. AC guys have been here six times for the same thing and it's still not fixed.

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Cherie - 37 d 16 h ago

I agree I am up looking at options right now. We need a class action law suit against them.

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Olivia223344 - 36 d 13 h ago

0

Agreed! I will support a class action lawsuit. I have been sending messages to all of the leaders of AHS on LinkedIn. Here are the names I have sent messages too so far:

Raj Midha

Chelsea Sumrow

Rex Tibbens

If everyone sends messages to these individuals, then maybe we can get through to someone

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TAL - 35 d 6 h ago

0

Do you have email addresses? This is terrible!

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Anonymous - 31 d 13 h ago

your email wont make it through. AHS has their server setup to return any emails outside their organization.

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C nickson - 34 d 9 m ago

0

Great idea. Thanks for info.

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Anonymous - 24 d 9 h ago

I tried sending emails to them but they block their messages.

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Brent - 22 d 14 h ago

Do you have a fax number or email address for them? My brother in law is a lawyer and is sending a certified letter but asked me to see if I can get an email or fax number.

He did tell me that it would have to go to arbitration and cant be sued because in the contract they added that clause.

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Anonymous - 21 d 12 h ago

You can bring them to small claims court. It's likely that they would settle with you days before. That's what I'm also having to do now.

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Kevin - 17 d 4 h ago

0

I have sent email responses back to (hidden) where you send receipts for payment. I did get a response one time, but that merely stated they had not received my receipt, although it had been sent multiple times. I have sent a letter to corporate office but I do not have the time to wait 2hours for a clueless representative. I am still waiting for reimbursement for the service we had performed on our own, which had been approved. I have no clue on how to get that payment, unless legal action?

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Vikki Brown - 17 d 9 h ago

0

I agree. I have sent letters to Rex Tibbons, CEO of parent company FrontDoor Inc, Elizabeth Kimbler, CEO of AHS and William Cobb, Board Chairman of FrontDoor Inc. I have also had legal consult asking for resolution and filed a complaint with the BBB. No response. We have been without heat and AC for more than a year and can't seem to find a resolution. Given that we are at risk Seniors, sheltering in place - I am at my wits end.

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Tony - 13 d 11 h ago

0

I will join that lawsuit!!

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Harvey Really Pissed - 13 d 10 h ago

I can't post what I had written more than twice. So I have to make different posts.

They are crooks. Read my post under Maxwell McAllister.

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MK waugh - 10 d 15 h ago

0

thank you so much. I will do the same. I also will support lawsuit. I also have reported to my state's atty general office as well as the BBB

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Anonymous - 36 d 8 h ago

0

i will join you all

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Amber - 20 d 10 h ago

Yes I totally agree with you on the class lawsuit

Worst company ever

After canceling my membership they still was charging my debit and credit card

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Maxwell - 13 d 10 h ago

I agree. I only could repost twice before they stopped me. We need to get organized and sue the crap out of them.

(hidden)

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Mae - 34 d 12 h ago

0

Count me in a Class Action Law suit. I have been trying to get my wall oven replaced since mid July and I cannot get anyone to clarify when I will get an oven or if I will get an oven. If I ever get anyone on the phone it is always the wrong dept. and then I am put on hold and no one picks up. I have been told they have sent me an email on 2 separate occasions letting me know what they will do but I have never received any email. It is strange I can get emails when they are going to send a tech but not to explain what they plan to do. This company is a scam.

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Donald - 28 d 12 h ago

0

Time for a class action

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RBQ - 26 d 16 h ago

0

I agree. I haven't had a dishwasher since May. The guy they sent out replaced a part and it worked one cycle. He came back out and said it needed something else. Now they won't return my call. I'm on hold for AHS for over an hour and they just want someone else to come look at it. I'm in on a class action!

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Deseria Galloway - 8 d 13 h ago

1

I say let's file a class action suit against them.

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