Information, reviews and public commentary for US companies

 

American Home Shield

Rating
0.253314
Web
https://www.ahs.com/
Address
860 Ridge Lake Blvd
Memphis, TN
38120
Phone
(888) 682-1043
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Tamika Miller - 73 d 5 h ago

0

For the second time this month I have contacted AHS for a service request. First for a issue with the AC that was leaking inside the house. It took them 3 days to send a tech out after the tech arrived he informed me that my unit needed 10 pounds of Freon and AHS only covers 1 pound. Two hours after the tech left my AC unit started leaking again. I contacted AHS to inform them that the problem was not fixed and they said that I would have to wait 3 more days until the same tech could come out to correct the issue. This company does not care about their paying customers. I made another service request on 6/2/19 and the tech come out today 6/5/19. After spending two or more hours at my home the tech informed me that he could not fix the issue and that his company would send a more experienced tech out to fix the problem. I contacted AHS to inform them that the issue was not fixed only to become even more frustrated because the would not send a tech to correct the issue at until Friday 6/7/19. I have been without water in my kitchen due to a leakage which is causing substantial damage to my basement ceiling. This company is the worst and I will be ending my service with them ASAP. I have been a customer for over 4 years.

Flagged for review. 
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Pure disgust - 73 d ago

Ironically, I am experiencing the exact same issue... I plan to contact corporate office,,, I suggest that you and others do the same.. AHS is a total rip off and an embarrassment to businesses who pride themselves in providing quality service.....

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lcolache - 72 d 6 h ago

0

Hi, I have been looking for corporate's information and I'm unable to find it. Have you had any luck? Maybe a class action lawsuit would work. I also would suggest going on their Facebook page under Service Master, as that's the company that owns AHS and blast them with customer complaints. Good luck.

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AHS sucks - 70 d 13 h ago

Yes please I need info to contact them also. Please pass on any information you have. Thank you.

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AHS is Awful - 64 d 14 h ago

0

Here's the CEO's direct # (Rex Tibbens (hidden)) & his assistant's direct # (Rhonda Nichols (hidden)) They won't answer, but call over & over, & they'll at least have someone call you back so you can get back to life & not spend your days on hold only to get hung up on multiple times. Good luck!

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Teresa - 59 d 6 h ago

0

What is there number

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Ben McGee - 57 d 10 h ago

1

They are simply unavailable!

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Mary - 53 d 7 h ago

The worst! 2 different people lied to me and then 2 others 'disconnected' me!!!

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Ricardo A Reyes - 40 d 7 h ago

What is their actual phone number to call.

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Anonymous - 39 d 9 h ago

File complaints with attorney generals office and Public safety commission and BBB. You will be spinning your wheels to try to contact corporate. These agencies will do it for you and when enough complaints filed there will be a class action

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Ward - 31 d 9 h ago

1

Do like I did, put a complaint in the Consumer complaint site

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Frustrated Customer - 30 d 9 h ago

0

So true! I have been waiting over a month now for a resolution and continue to get the run around! Horrible business!

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Joyce - 29 d 7 h ago

Here's the website with all the info.

https://www.ahs.com/contractor-directory/contact.jsp

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Anonymous - 28 d 8 h ago

what are there phone numbers

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Jeanette - 23 d 13 h ago

What is CEO number or assistant number? thank you

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Kathryn - 23 d 11 h ago

0

Phone number is not shown

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Anonymous - 23 d ago

Do you have the CE

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Anonymous - 19 d 10 h ago

Can you give ne the number please

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Juanita - 17 d 12 h ago

0

i wholeheartedly agree!

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Maureen - 16 d 6 h ago

0

Please provide me with the direct phone # for corporate offices. I'm so very sorry we & many others have had such a bad experience!!

Thankyou. Your help may save many of us.

Maureen

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J. Stone - 10 d 4 h ago

0

Rex Tibbions not Rhonda Nichols will NEVER return your call, emails or certified letters. We have been waiting two yrs n no avail. Let's get a class action lawsuit on AHS again. We have been in this home 12 yrs n only 3 claims which we had to fight an entire month trying to get the stove n washing machine repaired. We are requesting AHS to repair our master bathroom faucets bc it's leaking, the company AHS using are saying they will replace only one faucet and not the other unless we go out and pay for the two however they will put it in. Who wants to have mixed match faucets in their master bathroom. Sounds damn crazy and jacked up. This is definitely a breach of contract while we paying our monthly bill of ,$60.00 plus pay a service fee of $75.00 for the company to complete the job. We were paying the contractor however, we pay AHS via credit card B4 they even dispatch the company to our house. AHS is only trying to recoup from the many kisses and giving the customer and consumer pure hell havoc about replacing or repairing our broken items in a home for 12 yrs knowingly they see we have been paying monthly for 12 yrs. So what's the problem or and issues. We can see if we had the service for a few months n then turn around to make a claim against AHS, however we been here in our home for 12 yrs

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Ward - 31 d 9 h ago

1

I found an address but not sure it's the corporate address: 150 Peabody Pl. Memphis, TN

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Joyce - 29 d 7 h ago

0

https://www.ahs.com/contractor-directory/contact.jsp Has all the info you want.

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Ward - 31 d 8 h ago

I was just given this address: 6399 Shelbyview Dr. Suite 3104, Memphis, TN 38134

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bert - 26 d 12 h ago

I just submitted a complaint with BBB concerning the same issues, also have contractors not making repairs but requesting that I pay them out of pocket to replace AC unit and or repair, high mark up on Freon.

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Ive had enough - 18 d 12 h ago

try yellow pages for american home shield in tenn. There are about 6 addresses and phone numbers.

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Mary Hunt - 16 d 9 h ago

Where do we go to start a class action. This is the worse warranty company in existence. I have never heard of a company where you can't contact corporate or a supervisor.

We need to start with the our own local news stations to get the word out, the follow it up with a class action.

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Anonymous - 12 d 9 h ago

i am with you they are the worst company i ever dealt with, i have been with them for over 15 years, they were good, but know they are the worst.

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