Information, reviews and public commentary for US companies

 

American Home Shield

Rating
0.243243
Web
https://www.ahs.com/
Address
860 Ridge Lake Blvd
Memphis, TN
38120
Phone
(888) 682-1043
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Derek Walton - 7 h 49 m ago

0

This is the worst company I have ever been with. There customer service center is a joke. I have had no A/C in my house sense Oct 1st.

My A/C is out in my home and the company will not respond to my calls and voicemails. They sent out a company that damaged my unit on 6/27/2016 we were having issues with our A/C and called our warranty company. They sent out Air Dynasty to fix they unit and a month later we had to call back because we were having issues again. On 7/11/2016 they sent out Air Dynasty again because of the same issue with the A/C and whatever band aid they put on it seemed to work for about a year. On 10/12/2017 the warranty company sent out Sevier Climate Control to look at our A/C because of clogging issues and it lasted about a year. We had to have another company come out in June of 2018 because the A/C was leaking water all over the place because of the drain. He guy was there 20 min. We called again and a the warranty company sent out Sevier Climate control and this tech seemed to know what he was talking about and educated me on what was wrong and why it wasn't cooling properly. When he submitted his report it stated that the evaporator coil had been cleaned with a wire brush and because of the warranty company said they wouldn't cover the repairs to my A/C. On October 12th 2018 I spoke with a supervisor Latana Parker and explained I have a receipt from Air Dynasty stating that they clean my evaporator and blower. I faxed her over the receipt and she told me she received it and would get back to me on this issues. I have called her direct line for two and a half weeks and left a ton of message trying to find out what is going on with my claim. I have spoken with 8 representatives and 4 supervisors and haven't been informed on what is going on with my claim

The representatives that I have talked to are Eva, Anisha, Lyn, Baola, Camela, and Tia.

The supervisors I have spoken with are Latana Parker, Kristen, Anna and Marlen in Escalations department.

Today is 12/12/18 and my claim has been going on for over two months. I keep getting the same response and no conclusion to my claim. I called this morning and spoke with Baolo again and he transferred me to Anna. She said she would call me back. I never heard back so I called again and have been on hold for an 1 hour and 5 min AFTER Tia told me she would put me on with another Supervisor because she can't transfer mew to Anna. I work like everyone else and can't take this much time out of my day to sit on hold.

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Anonymous - 1 d 10 h ago

This is the worst company ever.

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Anonymous - 2 d 1 s ago

1

Consumer financial protection bureau is who needs to investigate this company.

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Kat - 75 d 16 h ago

0

I been dealing with ahs for the past 4 weeks . They keep lieing to me . I told them my house stays hot , they send first contractor to my house 4 days after I called. He came told me all my ducts work need to be replaced he will send ahs report and they will get in touch with me. That never happened. I called Monday they put me on hold still never got answer., I called again Tuesday" we r waiting for approval " we will call u back tomorrow, I didn't hear from no one for 2 weeks. I called them Sunday lady tells me that the first contractor came they don't install ducts work. I told them they need to send some n they need to fix everything. She said she already got contractor and he will come out and replace everything well that didn't happen. He came Thursday n told me that he just came inspect the ducts work n not replace it. I called ahs back n I told them that they wee supposed to send some one to replace the ducts work . They told no they came to inspect it. I told that not what y'all told me Sunday. They hang up on me. So that pissed me off. They call me 3 hrs later told me that they r not replacing anything cause they don't cover water damage ducts work. I was Soo pissed off. So I need to get in touch with some about all of this.

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Bruce - 75 d 14 h ago

0

We need a class action lawsuit against these crooks

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Debbie - 68 d 13 h ago

0

I completely agree!!! I cannot even get them on the phone as they put you on hold forever and once someone from India answers, they disconnect you. I tried chat who ultimately referred e back to customer service. Was trying to schedule my free annual winter maintenance check that is covered in my contract but can't get anyone to schedule it as I can;t get them on the phone. No email or way to contact them even for general feedback. Clearly they don;t care and are just interested in getting your money. I will not be renewing next month.

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FAITH - 42 d 10 h ago

0

THAT'S EXACTLY WHAT THEY DO EVERY TIME.i AM CALLING THE CEO LETS SEE IF HE ANSWERS.

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ick - 40 d 5 h ago

1

phones are for pussies

you need to show up at his front door

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Anonymous - 7 d 7 h ago

file complaint with FTC dot GOV or call them if they get enough complaints they will investigate and can file a class action lawsuit

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Anonymous - 7 d 7 h ago

file complaint with FTC. GOV if they get enough complaints they will investigate and can file a class action lawsuit. this company is a scam

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Hope - 36 d 7 h ago

0

Please share the number, if you have one. Thanks.

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Carolyn - 26 d 11 h ago

0

The Managers or Representatives don't have the telephone number to corporate. It's probably an oversees company.

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Anonymous - 7 d 7 h ago

complaint with FTC.GOV or call them to complain if they get enough complaints they will investigate and can file a class action lawsuit

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Anonymous - 7 d 7 h ago

file complaint with FTC.GOV if they get enough complaints they will investigate and can file a class action lawsuit or call FTC

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stacy - 28 d 9 h ago

Lets all keep calling him every day, he is running a scam company that does not provide any service just keeps collecting fees. this is so wrong, i will call him every day if i have to.

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Dee - 18 d 1 s ago

0

Who is the CEO and what number are you using?

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Anonymous - 7 d 7 h ago

file complaint with FTC. GOV if they get enough complaints they will investigate and can file a class action lawsuit it the only way

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Anonymous - 2 d 7 h ago

Rex Tibbens is the CEO

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Anonymous - 7 d 7 h ago

file complaint with FTC.GOV if they get enough complaints they will investigate and can file a class action lawsuit you can also do so by calling them

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Anonymous - 7 d 7 h ago

file complaint with FTC. GOV if they get enough complaints they will investigate and can file a class action lawsuit its the only way to stop this fraudulent company.

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Anonymous - 7 d 7 h ago

file complaint with FTC. GOV if they get enough complaints they will investigate and can file a class action lawsuit it is the only way to stop this company from further scams

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Caroline - 26 d 11 h ago

0

I'm calling as well.

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Anonymous - 7 d 7 h ago

file complaint with FTC. GOV if they get enough complaints they will investigate and can file a class action lawsuit you must complain with FTC to make a difference...

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jtrarick@gmail.com - 12 d 11 h ago

0

Antbody have a goos number for AHS Corp????

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Anonymous - 7 d 7 h ago

file a complaint with FTC. GOV if they get enough complaints they will investigate and can file a class action lawsuit you will never be able to contact anyone from this company they are a scam

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Anonymous - 7 d 7 h ago

file complaint with FTC. GOV if they get enough complaints they will investigate and can file a class action lawsuit. we need enough complaints with FTC to open investigation into this company. please call or file online

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deanna - 10 d 4 h ago

0

complain to BBB. I did. they have to respond if they get bombarded with their scam

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Anonymous - 7 d 7 h ago

file complaint with FTC.GOV if they get enough complaints they will investigate and can file a class action lawsuit

General profile image

Anonymous - 7 d 7 h ago

file complaint with FTC. GOV if they get enough complaints they will investigate and can file a class action lawsuit. this is the only way to stop this scam company

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