I have read your complaints, I do understand and I sympothize with you. I would have reacted the same way had I been in your shoe. Maybe I am one of the lucky ones because I have had nothing but good results from them. I have had a problem with one of their delivery company and they got on it and I receive a call the same day and the problem was corrected. I hope that they do not use Forward air deliveries anymore.a very unprofessional company with untrained technicians and lying supervisor and office staff. Again AHS got on it and it was corrected.
This has been the WORST company to deal with. I've barely been with the company 2 months and this was my first encounter. They sent me a handy man service who didn't know anything to fix my furnace. Didn't fix it and said it was within time frame. It's the middle of effing winter and I have a baby in my home. Oh and if your pipes freeze and burst they won't pay for that either. Then when you call you can only get some asshole overseas that is NEVER helpful. I would NEVER recommend this company to anyone. This company should be shut down honestly. This has been the ultimate worst customer service I've ever seen. Of course you can talk to someone in the US when you're signing up and buying service. Otherwise good luck. After 15 back to back calls I still hadn't been lucky enough to get a US rep. If you want to file a written complaint use this address and reference your contract number. AHS Complaints. PO Box 849. Carroll, IA. 51401
I think it's time for a class action suit against AHS. I am not going to even put my horror story on this website. It would do no good apparently, anyway.
I have tried to collect $4,500 from AHS for 7 months, all I get is nonsense. These people are crooks.
A payment was taken out of my checking account that shouldn't have been. I have sent proof that it was drafted and no one seems to know where it is. I ask for a manager several times and was not transferred to one. I am not happy at all with the customer service and I need a number of some one I can talk to.
AHS Warranty has become a unrealiable entity. I have been without a dryer for a month because of poor vendor management, bad customer service and unreliable customer service agent. I have never been hung up on so many times in my life i got flash back to when i was married. This Organization fails to support its contract holder because it does not have any one to hold them responsible for their job performance. This is the only company I know where you can not locate any numbers to the corporate office, no level of responsibility. I will not recommend AHS warranty and will be terminating my contract if I ever get my dryer fixed.
I've been almost 5 weeks now without hot water. After Numerous appointment scheduled with the plumbers to install my new tank, they have never showed up. I've taken off work to be there and no call and no show. This is he worst company I have ever dealt with.
Yep. American Home Shield in an American POS. They should be ashamed. You can only talk to people in the Philippines!! Disgrace!!!!
Been with them over 20 years never had a problem,but I never had to have something replaced. It's been going on 3 weeks with no microwave talked to couple representatives,even a supervisor they came out to look at my microwave the service was there 5 minutes,opened the door turned it on shut it said they will call me tonight and let me know. No call waited 4 days no call from either called AHS they said ordering a new part be 7 days, no contact from vendor or AHS call AHS 6 days later agent says I need a new microwave I said ok what do I do she said go measure side to side top to bottom give her the measurement I do she puts me on hold for about 10 minutes comes back and says I emailed you the microwave they will replace it with. I read the email call the next day to say ok go with it the agent starts reading all this stuff they are not responsible for like the measurement,if it's wrong I'm charged extra I said its build in why couldn't the vendor have measured it when he was here I was told we dont pay them for that, why pay for the service if I have to do all the work I told them I have had 2 massive heart attacks and can't do this stuff no more,pretty much said oh well.
I've talked to multiple representatives and have been waiting for days to hear back from a supervisor to resolve my issue. No washing machine for over a week. Every time I call they read different notes. Some of the representatives are even rude. I am so disappointed with the service. I would not recommend this to anyone. AHS, did not follow proper protocol in my case. This Company is very unorganized and many of the representatives are not properly trained. Very dissatisfied customer.
I have an issue with AHS and have spent hours on the telephone with the foreign telephone agents, been promised emails and calls back and it is all lies.
This company is getting worse and worse. I have been a customer for 7 years,.
Same here, I have been a long time customer and now the foreign telephone reps seem to be idiots.
AHS used to be the company I would recommend to everyone. Now, not so much. I THINK the company has outsourced its customer service department to what sounds like India.
1. The new customer service department inst friendly.
2. They do not seem to care.
3. They read from a script and recite the same info over and over.
4. The escalation department has never resolved a single issue of mine.
5. I am on hold longer than I speak with a representative.
6. My furnace hasn't been fixed in over a week and its winter. Currently 61 in the house. Not bad but not good when you have little ones running around.
7. The representatives promise to call me back but maybe one out of ten times do I receive a call.
I NEVER had an issues when I spoke to someone in Memphis. WHY OH WHY did you out source your customer service department???? Please, PLEASE, PLEEEAAASSSEEE resolve this issue.
In San Diego, CA we recommended AHS to many home buyers and had good results with them. Now, in north Texas on my own home, it's a different matter. Furnace was condemned by home inspector and I filed a service request with AHS on Oct. 10. Assigned contractor came out and said we needed a new furnace. After 14 phone calls and run-around, the furnace was installed on Jan. 2 (almost 3 cold months). No pride of workmanship here. Inspector came out and noted several code violations. The contractor is all paid up and so is AHS. Tried to file complaint with AHS to no avail yet. All I get is the generic email form with "how do you rate contractor/AHS?" Have pics and report. Who do I contact to get the job finished? Looks like a DIY & more expense for me.
We called AHS to fix our central heat a/c on October 28. It is still not fixed. We have been without heat for November and December, 2 of our coldest months. We had to cancel holiday dinners; too cold to eat in our home. I just wrote a letter to Mark Berry, CEO, via US Post Office. I suggest everyone else do the same.
I am having the exact same experience. I have been without heat for 3 months now. It is now January, and they have sent out 4 different people (from 2 different companies) who cannot fix the problem - all saying something different or that it is now fixed, knowing it is not. They want to charge me ANOTHER $75.00 to have a new company come out! I need to find Rex Tibbens number or at least the corporate office number. Does anyone have it, or any way to contact them? I would be most grateful for any help! Happy New Year to all!
same here if your past day 60 your on your own, they told me they repair not replace
My family and I have experienced the same thing. We even had to buy window a/c units out of pocket due to the heat here in Texas during the summers to be dangerous. Filed a claim in June and it's still not fixed.
i am have had problems with my A/C coils for t3 months. AHS doesnt guarantee the work of their contractors. You will have to pay a service fee each time. They told me they are a repair company not a replacement company. If the contractor states in can be repaired , then they will try and repair it even if it breaks down again on day 62. Take it or leave it another service call
2 MONTHS with no washing machine! Absolutely not worth it. Canceling our contract and recommending that no one do business with this company.
My dryer has been out since December 18, 2019 of course it is now January 7, 2020 and it is still not fixed. Customer service with this company is poor at best.. Very poor choices in their contractors. I am unimpressed with most everything about them. I want answers and a solution.
I have been using AHS for some time, as a Realtor....I called in today Jan. 6tth as my refrigerator stopped working.....as of tonight at 6 P.M. noone has called me from the assigned provider Appliance Repair Services...........this is an emergency.....I am going to lose a lot of frozen food. I made a second call to "Jan" in the customer relations dept. He tried to call the office, and just got an answering machine as I did.
As a Realtor and handling high end homes, my clients are not going to wish to deal with this poor service, and I don't know that I wlll stay with American Hone Shield either.
How much time does a quick phone call take for the service provider to make? I consider this an emergency!
Martha Monaco, P.A.
Horrible, horrible company, never dealt with such people who don't care about anything. I opened a work order for a refrigerator almost two months ago, and still no one has fixed it. Every time I call they give you another story, no one calls back, customer service is useless, escalation team is useless, the contractor they hired does not even have a person to answer the phones, and never call back. Worst experience ever. I have put bad reviews on every possible site and social media. I would discourage anyone to ever work with this company. I hope someone files a class action against this terrible company!!
I have had nothing but a horrible experience with AHS as of late. I am a 10+ year customer and it feels like I have never been one. I am for the first time looking at a new home warranty company. This is no way to treat a short or long term customer. I have sent in a letter to the CEO regarding my concern. I did prompt a call from them. I have a file number and a rep (who seems to no longer be there) as she does not respond and now I get a bounce back from her email. I have had a repairperson to my home 8 times over the last year and a half for the same refrigerator. I have lost countless hours of my time as well too much money from spoiled food. If an AHS employee is actually monitoring this site the file # is 244123042. This is how you can find me as I do plan on writing the CEO yet again.
May I ask, who is the CEO or CFO or and executive? The internet seems filled with conflicting information.
The CEO is Rex Tibbens. I am working diligently to try and find his number or at least corporate's number. If anyone finds it (or at least an email address, I would be grateful. If I find it myself, I will post it.) Thanks! Happy New Year!
Rex Tibbens is the CEO. Can't find his contact info yet, but I will. In the meantime, I am seriously thinking of starting my own Home Warranty Service. It seems that no one can do this correctly, and there is no one that cares. Horrible vendors who hit on me TWICE in my own home! SO SHADY AND SO SCARY!!! NO HEAT NOW FOR OVER 2 MONTHS. I am so afraid of who will come into my home next, that I am paying for the heat to be fixed on my own. I'd rather have my heat fixed and have someone come in that my friends and family trust than to go through anymore of this joke of a company.