Information, reviews and public commentary for US companies

 

American Home Shield

Rating
0.173077
Web
https://www.ahs.com/
Address
860 Ridge Lake Blvd
Memphis, TN
38120
Phone
(888) 682-1043
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T Phillip - 3 d 14 h ago

0

I called AHS regarding my refrigerator not working properly. They assigned me a contractor who told me to use ice coolers because they couldn't come out until the following week. Meanwhile, my food spoiled and I'm unable to cook so we are eating out every night. The technician came (I had to take off of work), did no diagnostic tests but stayed 5 minutes and told me that it was the compressor and the part would take 7-10 days. On DAY 15, I called THEM and they stated the part was in. He came back out, installed the part and 5 days later I was the same issue. I called 4 times and was given the run around. My medication is at risk of spoiling. They told me several times that they would expedite it and some other foolishness. I'm so over this company. The contractors that they work with are substandard.

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Kat - 25 d 3 h ago

0

I been dealing with ahs for the past 4 weeks . They keep lieing to me . I told them my house stays hot , they send first contractor to my house 4 days after I called. He came told me all my ducts work need to be replaced he will send ahs report and they will get in touch with me. That never happened. I called Monday they put me on hold still never got answer., I called again Tuesday" we r waiting for approval " we will call u back tomorrow, I didn't hear from no one for 2 weeks. I called them Sunday lady tells me that the first contractor came they don't install ducts work. I told them they need to send some n they need to fix everything. She said she already got contractor and he will come out and replace everything well that didn't happen. He came Thursday n told me that he just came inspect the ducts work n not replace it. I called ahs back n I told them that they wee supposed to send some one to replace the ducts work . They told no they came to inspect it. I told that not what y'all told me Sunday. They hang up on me. So that pissed me off. They call me 3 hrs later told me that they r not replacing anything cause they don't cover water damage ducts work. I was Soo pissed off. So I need to get in touch with some about all of this.

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Bruce - 25 d 19 m ago

0

We need a class action lawsuit against these crooks

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Debbie - 18 d 12 s ago

0

I completely agree!!! I cannot even get them on the phone as they put you on hold forever and once someone from India answers, they disconnect you. I tried chat who ultimately referred e back to customer service. Was trying to schedule my free annual winter maintenance check that is covered in my contract but can't get anyone to schedule it as I can;t get them on the phone. No email or way to contact them even for general feedback. Clearly they don;t care and are just interested in getting your money. I will not be renewing next month.

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Reynolds - 16 d 14 h ago

Yes we do!!!!! What are we waiting for????

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Renita Thompson-roussell - 12 d ago

I was supposed to get reimbursed for my lights and getting a new ac unit the worst experience .. I tried to cancel and they are still taking my money..

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Sandoval - 3 d 14 h ago

Wow!

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Ale - 14 d 18 h ago

They settle in small claims court, filing on Wednesday

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Anonymous - 12 d 23 s ago

Evelyn

I'm in on a Class Action Lawsuit. I may even stay action in s Small Claim Court]..

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T Phillip - 3 d 14 h ago

0

How do I join the class action lawsuit?

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Anonymous - 11 d 17 h ago

This company is no different than the ones that call because "the factory warranty on your car has expired." You are better off paying for the repairs yourselves. They find ways to make sure that nothing is covered and if they are going to actually pay for something, it is going to take a super long time and be a huge hassle, so it's not even worth it anymore. Warranty companies like these are a huge waste of your time and money. I know you don't know me; but I know more about them than I would like from working in insurance. Trust me. Don't waste your money. You worked hard for it, stop giving it away to people like these idiot, crooked companies.

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T Phillip - 3 d 14 h ago

0

Yes, let's do it! Im so over their foolishness.

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Anonymous - 19 d 20 h ago

keep calling, record all conversations, make sure you get the name date and time of your call all for the legal process you could be involved in. Many of us want to have a class action suit.

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William Shook - 3 d 18 h ago

0

Mr. Tibbens,

I want you to know that I have been waiting for service 17 days,

Your customer service specialist have lied, hung up on me, committed to call backs, kept me on hold more than 5 hours so far. How can you honestly run a business like this? Still waiting for heat/air service!

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Tillman - 4 d 5 h ago

0

I have been a customer of American Home Shield Warranty for more than 5 years. and I am very disappointed in their services. I called them almost 3 weeks ago to get service for my washer and dryer. They sent a company out to fix it. The company came and did not fix it. I called Home Shield again to let them know that it was not fixed. They send the company out again in which they said that the washer is broken. I called Home Shield to ask them how to proceed in fixing my washer/dryer. They told me that the company has not submitted their report. I continue to call Home Shields and spoke to several people who told me that they were going to expediate my request for service by referring it to customer service and other departments in the company. The last time I called which was a day ago I was told that they are going to send the same company out so they can get a report and see what it wrong with my washer and dryer. I am without a washer and dryer. I am in tears as I am writing this complaint No one should have to go through this when they are paying for a service. By the way, I have not heard from the company who is suppose to come out to service my washer and dryer.

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AHS HELP! Christine Fletcher - 4 d 19 h ago

0

I have been on the phone for hours trying to get concrete contract clarification. I've been hung up on 3 times and transferred twice. The plumber that was assigned to me came to home, said job too big for him to handle and that he would send a report to AHS and schedule later. He was there for no more than 5 minutes, job not done but my $100 service fee was taken. Plumber office now saying that part of the job not covered but my contract says it is covered. I need AHS to clarify for the plumber and myself. Ridiculous, been going back and forth for days!

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Ready to FIGHT - 4 d 19 h ago

0

We had a new furnace istalled a few months ago. No permit was pulled and no inspector came out. I called the permit department down town, and was told the contractor's (that did the work), license expired two years ago.

A different company (our chosing), was here this morning. He showed me all of the illegal work and faulty installation. We now have a small carbon monoxide leak.

I have tried several times to discuss this with AHS, but to no avail. Always transferred, but nobody answers, or put on hold for an eternity.

This is not the first time things were not done correctly. Read AHS's legal notes. They have tried to wiggle out of everything.

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nick bragg - 5 d 33 m ago

I don't understand why a company would like to have complaints and comments like this on their page how Do they stay in business it's a scam

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Michelle Goudeaux - 5 d ago

0

I have been waiting for almost 1 month to have my washing machine repaired. The contractor they originally assigned to my account canceled on me 3 times, but AHS deducted the $125 from my account and no one has ever come to my home. I have been on hold with AHS on 2 separate occasions over 45 minutes, the first time I could no longer hold on. The 2nd time I reached a technician who said he had to call the vendor and he would have to call me back. I have not received a callback. I then decided to call the new contract phone line and the phone was answered immediately. I am requesting a refund for charging me a fee where I did not receive the service and the monthly fee I paid for the month I called for service and the current month. This service is horrible. I will never renew my contract and as a real estate professional will never recommend AHS to my clients.

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S.P - 5 d ago

0

This company has the worst customer service possibly - it's a terrible company. I have been trying to get reimbursed for one month - they lie and you can never get anyone to give you the right answer. Do not get a contract from these people.

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Patti K - 5 d 22 m ago

0

Absolutely horrifying. I have never had a problem until now. It sounds like everyone is experiencing exactly what I am going through. I want to be reimbursed for all the payments I have made. I am all in for a class action suit.

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Ann - 10 d 7 h ago

0

I have been with AHS since 2001. I've had a few MINOR repairs (dryer, dishwasher, freon) done since I purchased the warranty in 2001. When my a/c unit needed servicing in the spring of 2016, I contacted AHS. I waited an extended period of time before someone answered the line. A vendor was sent to my resident only to inform me that that do not work on Apollo A/C units. Of course the vendor collected the service fee. Another vendor came out only to tell me the exact same thing, they do not service Apollo systems. AHS provided me an authorization to purchase a window unit until the a/c was repaired. This went on until the fall of 2016 and my a/c unit was still not repaired.

Once winter arrived and I was no longer using the air conditioner, I stopped calling AHS.

In the spring of 2017, I contacted AHS again regarding the same a/c unit. I had to pay another service fee due to their 60/90 day time frame of no contact. Since the Spring of 2016 until today, my a/c unit is still not repaired. Approximately 8 different vendors have been to my residence and not one of them works on Apollo a/c units.

Finally, after contacting AHS numerous times venting my frustration, I was notified that I was approved to find an independent contractor because they have contacted all the vendors within their radius and could not locate anyone to repair my a/c. I informed them that I did not want to call/contact anyone because I purchased a home warranty so I would not have to worry about trying to find someone to do repairs. I was basically given an ultimatum, either find a contractor to repair my a/c or there is nothing further AHS could do.

Please note, when contacting an independent contractor, the CUSTOMER is responsible for paying the service fee to the company and the fee is NON-REFUNDABLE. Also, the CUSTOMER must pay for the repairs and AHS states that you will be reimbursed but only for a portion of the fee. So now, I've paid a service fee to AHS and another service fee to another company and my a/c is still NOT repaired.

As of today, the independent contractor that I contacted came to the residence and informed me that the a/c unit needed replacing. They provided AHS with the repair diagnosis and estimation to resolve this issue. The vendor is still awaiting authorization from AHS to complete the work.

It has been two years in the deep south and I have been enduring the summer heat with a/c issues due to the poor service received from AHS. I am dissatisfied with this company and would advise anyone to not use them.

AHS only collects service fees and neglect to provide adequate service to their customers.

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Barbara Voyton - 11 d 13 h ago

0

AHS is by far the worst company that I've ever delt with! I called with a plumbing issue on 9/24/18- given a Dispatch #47410092 & was told Coastal Plumbing would contact in 24 hrs.....they didn't. I called AHS 9/25- was told they are transferring to another plumber, 9/26, same thing, 9/27.....expidited....but still no plumber, no supervisor available, & no eta of when I can expect a call.

9/27, I called again.....45 mins on the phone, CSR said I was holding for supvr......but put back to the beginning, so I pushed 1 like I was calling about a new issue, talked to another rep named Wendy who promised to call by 9/28 with an outside authorization #.....she didn't call.9/28....spoke to Janie who said to call any outside plumber, comfirm that they will bill AHS & gave a list of plumbers that AHS will not cover. No plumber will bill, so 10/1....called again, held for 39 mins.for supvr., to be told i would get a return call....never did.

I've called & emailed AHS social media rep kina winbush....no response, I filed a comlaint with BBB, who is reaching out to your company.

it's now been since 9/24 & still no closer to getting a plumber than when I began.

it's ridiculous that I pay $58. monthly to your company & when I need a service I can't get it!

my contract # is 331432033,

my phone # (hidden), email (hidden)

I have no faith that anyone will address my concerns, but if someone is inclined, please contact me.

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Patricia Doherty - 10 d 17 h ago

0

They are the worst and we are cancelling! I am sorry for all you've been through!!

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Deb Hagen - 13 d ago

0

One of the worst experience I have had.......Never returns your call after 3 months of trying to resolve an issue. They would not cover an A/C bill as they said I did not get authorization. Really???? I have documentation. I am beyond pissed right now. Writing to CEO.

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