Information, reviews and public commentary for US companies

 

Amtrak

Rating
0.697101
Web
http://www.amtrak.com
Address
60 Massachusetts Ave NE
Washington, DC
20002-4285
Phone
(202) 906-3000
Twitter IDs
@Amtrak
General profile image

Anonymous - 12 d 4 h ago

TO THE NEW YORK STATE ELECT AND THOSE WHO CARE ABOUT JUSTICE,

AS I AM PERSONAL FRIENDS TO JOHN THE AMTRAK OWNER AND DAUGHTER PAULETTE AND BEEN PREVENTED TO BE WITH MY WIFE OF 38 YEARS OLD NAMED DANIELLE L. MEDAGLIA AKA DAN VAN HORNE AND SON AGE 30 ANDREW L MEDAGLIA AKA ANDREW ZOO RINALDI AND REGENCY OF MEDAL-LIEFIRE REGENCY AS MY SON HAS DONATED MONEY NATIONAL TO MANY CAUSES SO FAR AND FOR YEARS BY THE SAME STORY IVE HAVE TOLD OUR LIFE HAS BEEN A LIVING HELL BY ELECTED OFFICALS AS IT HAS BEEN IN WASHINGTON, DC AT THE WHITE HOUSE FOR PRESIDENT DONALD TRUMP AND DAUGHTER THE IN Public university in San Luis Obispo, California...GINA VECCHIONE HAS BEEN SET FREE AND IS WITH US SENATOR DIANE FEINSTEIN AND BETH MCKINNEY AMONG AS IT ISNT GETTING ANY BETTER BUT WORST DAY BY DAY BY GOV ANDREW COUMO, STEVEN ANELLO AND OTHERS ....NOTHING HAS CHANGE (hidden)

General profile image

Anonymous - 12 d 5 h ago

JOHN THE AMTRAK OWNER IN CALIF AFTER 3 YEARS OF NONENSE FOR RICHARD ANDERSON....STEVEN ANELLO AND GOV ANDREW COUMO WITH GINA VECCHIONE WHO KILLED 48 INDIVIALS NOV 2018 AS THE CIRUS AND MY SAFETY WORLD WIDE BY DOMESTIC TRAVEL HAS SUFFER

General profile image

Fen - 13 d 17 h ago

4

I am Fen, travel internationally from Philadelphia to Boston, from Tokyo to China, from Australia to Germany, and I feel Amtrak is the best service around the world. They always provide timely service and professional customer service to accommodate your needs. Whenever you have questions or concerns, they can always provide solutions.

General profile image

George Price - 16 d 9 h ago

0

I rode from Penn Station to Raleigh NC on 01-31-2019 on Train #79 and it was terrible. Mrs. Williams was a lady working in the cafe car and she treated customers awful. She does not need to be working in customer service at all. She is rude and doesn't care about her job at all. Also their was a lady by the mane of T.Everhart working in the business class I waas in. She was just as bad and she locked the bathrooms so you couldn't use them and made elderly men and women walk to other cars to use the restroom. She didn't make rounds because she was using a curling iron and was curly another employee hair in the rear of the business class car. It was my first trip on Amtrak and it was terrible.

General profile image

Maueic Talley - 20 d 18 h ago

0

I booked a reservation for me and my two-year-old son to travel for a trip I thought would last for, what I was told, 26 hours, and with this understanding, I booked a bedroom for the two of us, but six hours later we told that we needed to get off of the train, which I was not prepared for with my two-year-old son, so I hurried to get off of the train and in doing this I left a pair of Diesel sunglasses, and an Amazon fire tablet on the sleeper car # 531 room # A on the train. I had to scramble to try a Hotel room on a Friday night in Emeryville, CA at 5:50 PM with no reservations carrying our things. This was a nightmare. The next day, January 30, we missed our train by ten minutes and after speaking to the employees at the Emeryville station I felt less than fulfilled, and again had to get a room for the night with my son. nevertheless, we ended up at Jack London, Square in Oakland where I needed help with getting me and my son back to Reno, Nevada which is where I meet Robert. He was very helpful in getting us on the right train and back home. This was my first experience on Amtrak and if not for Robert I would not have another. My son loves trains and I booked this trip for him. however, many times during our looking for a room and missing our train because I was missed informed and had to exit the train and embark on an unplanned journey with a two year was less than desirable, but your employee "Robert" and the other employees at this station allowed me to see great customer service. I thank the Employees of Jack London Square in Oakland for their kindness and compassion. I was on many trains on this trip.

General profile image

Shaun - 32 d 9 h ago

0

Kaneisha Solomon is a very rude worker.. She is unprofessional she has to go. (hidden)

General profile image

Expresss Freight 'Hostage Situation' - 34 d ago

Customer Relations (many over these two weeks) and New Orleans Freigt receiving agents are holding our packages hostage. This means we can't even pay to have them shipped back to CA and we never got them while we were in N.O. My husband sent the 3 boxes from Los Angeles on January 5th and was told it should arrive in N.O. By Jan. 8th or 9th. Not only didn't the packages/ shipment arrive, agents in CA (David) informed us it didn't leave CA on the intended departure train. Aliya in Customer Relations said on 1/10 it probably went through Chicago and she would call us back later on 1/10 or early on 1/11. We lt her know we were going back home on 1/12 late in the evening and needed to know how to handle this. She didn't call back. On 1/12 before 5pm EST, we called again and spoke with Barbara who heard the whole story again and again said she would investigate to find out we're the packages were (location still unknown) and call us back. Between 1/13 & 1/16 my husband and I spoke with 2 other agents who told us that the 'situation' was being investigated and Barbara was on the other line and would return our call. On 1/16 we finally did receive a call from Barbara in Customer relations and she informed us that since the freight finally DID REACH NEW ORLEANS AmTrak had no further liability and we would need to call AmTrak in New Orleans and pay out of our pockets to ship the boxes back home to California. Today 1/17/19, we called New Orleans station to arrange shipment and pay with a credit card and were told that we can't do that without coming into the station. So once again we will have to contact Customer Relations tomorrow to ask them to get involved when clearly they don't care one way or another about our dilemma. This is truly the worst customer service experience I've ever had hands down. Case #4868844

If anyone at AmTrak headquarters is reading this, please assist with this matter and we will take the hint from you Customer Relations agents to ship with another carrier in the future..

General profile image

Anthony - 35 d 8 h ago

Wow - I was amazed how bad Amtrak is. My biggest complaint is rudeness and the rudest thing about Amtrak is your website Train Status function. We sat for over 5 hours at the Truckee station, knowing that the train was stopped just outside of town, constantly rechecking Train Status. It would show the arrival at, for example 1:58 with a current time of 1:56, then at 1:57 would add 5 minutes, to 2:03, then at about 2:01 or 2:02 it would add another 5 minutes. It did this over and over, as if to prank the travelers and make us pick up our baggage and go back outside over and over. It's passive aggressive, it's rude, and it's unacceptable.

The next rudest thing is that no one ... EVER ... offers any explanation, and the people on the train when it finally came were surly and horrible. I want to specify clearly that there were two employees who were very nice - the guy selling "food", if you can call it that (the worst food imaginable) - he was great - and there was also a younger, heavy-set, Afro-American guy who was friendly. The others were grisly unfriendly and utterly uncommunicative. The orders the barked out impatiently *contradicted* each other. Absolutely awful.

I could go on - for example, that not having Wi-Fi is like advertising that you're a dinosaur company- and how absurdly incompetent it is that you let this situation happen when you had GPS to track the trains - but let's leave it at rudeness - on the part of the conductors and even worse, on the part of your website development team. Your Train Status window is also an atrocity. It remembers the Train Number, but it never remembers the station, and doesn't auto-find Truckee from "tru" - you have to scroll down on your phone every single time to select the station from a drop down. It also won't accept your own code (e.g., EMY for Emeryville).

Rude ... incompetent ... outdated ... rude.

Oh, by the way, your mobile page shows no phone number and when you try to send a message, you type the thing out on your phone and then it says "page not found" and doesn't send it. Really awful.

General profile image

http://www.ebolaoutbreakmap.com/ - 43 d ago

0

Ebola

:Jan 2, 2019

At least six passengers who traveled Tampa-bound Frontier Airlines Flight 1397 fell ill vomiting after leaving Cleveland International Airport.

http://www.ebolaoutbreakmap.com/-reports health officials boarded the plane when it landed at Tampa International Airport on Tuesday afternoon and the sick vomiting passengers removed.

http://www.ebolaoutbreakmap.com/

General profile image

Darrell Taylor - 56 d 5 h ago

5

I just spent 6 days of a 9 day vacation on Amtrak trains.

I found ALL employees to be friendly and helpful.

Only one late train out of five trains taken.

My only complaint is food service east of Chicago.

Microwave food on the Cardinal

Box lunches LITERALLY for first class passengers on the Lake Shore Limited - Coach passengers only has the "snack car" for dining service.

General profile image

Michelle Sanders - 56 d 9 h ago

0

Amtrak ruined my sons Christmas the train was 3 hours late as we were About to board they said minors can't be revived in NYC past 10 so he was not allowed to see his sick grandfather for. Christmas!! Not only did we have to wait 3 hours he was not allowed to go thanks Amtrak

General profile image

Concerned seattle amtrak employee - 71 d 15 h ago

0

Seattle, wa employee Bennett L Morton is a danger to all those he through his insanely wrong life threatening on job work he does daily while using cryatal meth and while at work using meth and drug dealing to other employees causing a serious risk to every last passanger of anything he touches as work he isnt doing at all by code immediately investigate for sake of all those that his drug use and insane behavior and way of thinking will surly cause 1000's of deaths from train mechanic faults!!

General profile image

Anonymous - 76 d 10 h ago

Worst experience of my , My daughter and disabled moms life will Be taking Amtrak to court

General profile image

Lance Morris representative - 79 d 8 h ago

0

case number 4825702 reservation number 0014E9 passenger shelley porras needs a refund not ticket she will never use. second lifetime train ride a desaster

General profile image

Nan - 79 d 8 h ago

1

case#4823479 Please review my case # for travel on 11/21/2018. unacceptable service. Our family traveled from Seattle to Portland.

General profile image

mike - 83 d 4 h ago

5

Case # 4822060 Please review my case # for travel on 11/29/2018. So far I have received great customer service.

General profile image

Noela Bourgoin - 83 d 12 h ago

0

Still waiting for a response from you people it's been a couple months or so now. I've explained in email my situation and on the I would at least expect some kind of responseI would at least expect some kind of response even an apology for the messed up in delayed trip that cause me to miss everything I took it this trip for.

General profile image

Annette Harriel - 84 d ago

0

Attention : Amtrak my sister Annette Harriel and my disabled nephew Elijah , as been through hell with

Amtrak sine yesterday at 4:00am . They have been

Made to transfer here and there , due to situations

with Amtrak . My nephew suffers from seizures . This

situation has caused him to be one ill, while traveling .

This is unexceptionable. Amtrak needs to accommodate

Very handsomely . They are traveling to a family members

Funeral in San Diego . Please contact my sister immediately at (hidden). Amtrak needs to make this

Right with my sister and nephew. We are already grieving the lost of our family member .

General profile image

Marc - 85 d 9 h ago

0

My experiences with Amtrak in Southern California represent the height of government ineptitude. Unlike European trains, Amtrak's are often late, uncomfortable and overpriced for the services provided. Last night, I had to pay $17 for a ticket from Los Angeles to Fullerton in Orange County because, unbeknownst to me, my MetroLink pass (Another carrier) wasn't valid over Thanksgiving, which for some reason included the Monday four days after the holiday. I asked the conductor if he could give me a break, as I didn't know of that my monthly MetroLink pass was invalid over the break - a train pass I pay $235 for. Like a good bureaucrat, Mr. Conductor glowered at me and said he had no choice in the matter. He asked for my credit card and charged me money that I'd rather spend on my kids. What a heartless, steely-eyed bastard. I'm a hardcore Democrat. However, Amtrak's abysmal service, entitled employees and outdated trains, despite nearly $2 billion in annual subsidies from US taxpayers, is nearly enough to make me become a Republican. Shame on you Amtrak. I feel cheated, fleeced and disrespected doing business with you.

General profile image

NevertakingAmtrakagainlaurie - 88 d 3 h ago

0

Just a rude ghetto experience! Each time I'm on the train they are just rude people working the train. It could be a nice way to travel but the workers are all so rude and act like we are bothering them. They don't tell you where to put the suitcase etc. RUDE!

Amtrak CEO get your shit together!

General profile image

Anonymous - 93 d 10 h ago

the very ones that violate Amtrak the most are the one's who attended the Party at Union Station Washington, DC Saturday Night..with alot of disrepect to all. As this affects the profit of employees of Amtrak and the Citizens of America. That want Safety Protected Travel from Calif to New York w/o price change from spiteful individuals that refuse to leave a Store in Washington, DC of CAVA RESTURANT ONLY TO BE IN CONTROL OF THE STATION...UNDER STEVE ANELLO.

RICHARD ANDERSON SAID AS THE UNION WORKERS WILL NOT KEEP THIS OPERATION GOING IN THE DIRECTION IT HAS OPERATED IN AS FOR ME PERSONAL. LUCY MEDAGALIA/LUCY RINALDI TO HAVE FOUND MY NIECE AND NEPHEN CAGED IN THE BASEMENT OF THIS AMTRAK STATION DURING THE GEORGETOWN UNIVERSITY PARTY....OF WHICH SINCE THEN NY SENATOR DIANE SAVINO HAS ABDOPTED THEM TO KEEP THEM SAFE.....SOMETHING OF OFFENSE AGAINST CHILDREN MUST END.

General profile image

Anonymous - 93 d 11 h ago

Greeting to the President & Ceo RICHARD ANDERSON of Amtrak I listened to you speech at your retirement Dinner at Union Station in Washington, DC Saturday Night along with the account of Amtrak Dan Goldman, one to whom I worked with at Service Mfg. Corp at River St Hasting-on-Hudson, NY in the 80's. And you retire to allow a board to handle the many problems connected to Domestic Travel..I would like you to know it is not only as United States Government of DOJ is aware that it too is Greyhound of a Women that Owns the Las Vegas, NV Station. Friends to Joann Zottoli who daughter is married to United States Senator Charles Schumer Son...that she Joann is impersonating my identity in Washington, DC and completely...one know of a FBI Agent that used to be housed in the Sheraton Hotel in New Rochelle, NY attached to the Club on the first floor..as I am known of him as I worked at Januaries Cafe Disco of Westchester ave..white plains, ny as the Door People was the problem...in 1978-1980 as too I worked Marty and Lennys Disco as number on Bartender to make the most money in the club known as Bam Bam ...bamming out the drinks...too I worked at Chumleys Pub Villa Nova in Pelham, NY...why am I saying this because of my involvement with the Clubs along with John Club in NYC in the 70's and 80's, one you Richard Anderson and John Hung at together...MY situation has not still been resolved, a matter I know you want resolved as it reflects your relationship to your son.

Left Washington, DC out of distress of the same problem...in New York..being harshed by the same...ON MONDAY LAST WEEK AT THE HI INTERNATIONAL USA HOTEL MY WIFE AND SON ANTONIO CAME TO GREET ME AND TAKE ME HOME TO BE WITH MY FAMILY OF 11...INCLUDING MY BIRTH SON ANDREW, A BOY I HAVEN'T SEEN IN 6 YEARS BECAUSE OF ALL THESE CORRUPT ELECTED OFFICALS AND GANG LIKE PEOPLE...NOR TO LIVE NORMAL AFTER A 27 YEARS UNHEALTH MARRIAGE TO ONE MAN NAMED JOHN A RINALDI AND BEING A CHURCH MEMBER FOR 30 YEARS TO A CHURCH KNOWN AS FORTRESS BIBLE CHURCH OF MT. VERNON, NY THEN TARRYTOWN, NY WATERCOOLER...SO DOES MY LAWSUIT AGAINST AMTRAK STANDS FOR 400,000,000. MILLION. IT JUST MIGHT WORK OUT THAT WAY AS NOW WE CONNECTED CHASE BANK MANHATTAN, NY TO JESSICA HOFFMAN AND ASSOCIATES...AS TOWER 1 OF WORLD TRADE CENTER OF 9-2001 REMOVED THEY STILL OPERATE AS I HAVE A ACCOUNT OVER $600,000.00 IN MY NAME BEING PLAYED WITH STILL TODAY OF A LIFE INSURANCE OF MY FATHER ANTHONY J. MEDAGLIA FROM A ORIGINAL DEPOSIT OF $404,000.00 BALANCE OF A COURT TRIAL FROM LOS ANGELES, CALIF IN JANUARY 2017 AND FROM DIANE PIEDMONT USING A DEBIT CARD WITH MY NAME LUCY RINALDI AND SIGNING IT DIANE PIEDMONT AT THE MILO HOTEL IN SANTA BARBARA, CALIF...SAMMY MILO KNOWS THE TRUTH.

PEACE!

General profile image

Anonymous - 95 d 7 h ago

5

Amtrak does the best they can with limited resources. I use them everyday, and 90% of the personnel I come in contact with are polite and helpful. Naturally, everyone is only going to take to the internet when they have some sort of complaint.

General profile image

Anonymous - 95 d 17 s ago

Address to corporate Office

General profile image

Amanda Floyd - 118 d 9 h ago

I recently traveled with Amtrak. The train I was taking from NYC to Richmond was cancelled. Taking the next train put me home about 4 hrs later than anticipated. There was no where on the train to pump my breast milk and I was terribly uncomfortable by the time I arrived home. I've called and emailed Amtrak numerous times. I have never received a return phone call. I was told that corporate only handles inquires in writing so I took the time and wrote the entire situation up. I have now emailed several times with no response. I know that this is a government run company. Is there anything you can do to help me?

General profile image

Anonymous - 95 d 7 h ago

5

Where exactly do you want a place to pump your breast milk on a train...?

Other Reviews & Comments

Fox News Network, LLC
Anonymous Laura Logan is a great reporter.

Ashley Furniture
John My uncle owns part of freemont street experience says he wi ... 

AT&T
LARRY V IKEI The company uses these immigrants or individuals who don't  ... 

Payless Shoes
Ceci Payless promote people to go out, shop. Instead of buying o ... 

The Wendy's Company
Noemy I went to a wandys on my lunch break witch is 30 minutes lu ... 

Nike
BB I'LL NEVER BUY OR WEAR NIKE EVER

Walgreens
AZ ED This evening I was told that all alcohol sales at your Ariz ... 

Outback Steakhouse
Sherocks222 Similar experience at blossom hill location in San Jose ca. ... 

Chrysler Group LLC
Thearse I bought a brand new Jeep Cherokee 2019, I've had it 6 mont ... 

Cablevision Systems Corporation
Upset Like so many others I feel your customer service is lacking ... 

Papa Johns
Jason Service at waynesboror Va papa johns is deplorable manger g ... 

Buffalo Wild Wings
Cindy I went to WBW on Valentine's day!! We wanted to try a diffe ... 

Barnes & Noble
ANONYMOUS This sounds a lot like Wesley Chapel fl

Dollar General
Skip Your store at 2314 warrior road in Birmingham, Al store hou ... 

Bank of America Corporation
Bzl I recently went to my local bank Saint Lucie west blvd in P ... 

Best Buy
Kelly Making a return is impossible with NOT the best buy company ... 

Netflix
Jcareyaaa@gmail.com Dear Netflix,

Domino's Pizza, Inc.
Marc I would like that info

Enterprise Holdings, Inc.
albert riccelli Dear Mr. Taylor, I just wanted to make you aware of your em ... 

The Home Depot, Inc.
Richard O Deaton Edgewood NM job# 10863780 I will never get involved with home depot again on any proj ... 

General Motors
Todd 2018 Diesel SLT Terrain. Stay away . Nothing but troubles a ... 

Dick's Sporting Goods
Anonymous Why would a store stay open in bad weather if the whole mal ... 

Verizon Communications, Inc
Alan 231 Verizon Thank you for contacting the Verizon Wireless Chat  ... 

Home Depot
alyssa Pena My name is Alyssa Pea I am making good review Anthony pro L ... 

Belk Incorporated
bonnie.j.wood@att.net My name is Ashley Carter. I worked for Belk in 2017 and som ... 

Jiffy Lube International, Inc.
Anonymous The general manager molested my daughter. Please do somethi ... 

Petsmart
Kate O'Connell I'm not just one voice. Through the years it's been Rottwei ... 

The Directv Group, Inc.
CRS Dealing with Directv has been an absolute nightmare. After  ... 

Kohls
Anonymous The manager at the Auburn kohl's Bradford Rosenburger had m ... 

Panera Bread
Miki behnke I think you're missing a great opportunity here in The Vill ... 

Lowe's
Mary Thomas OK,where d you go to??

Chick-fil-A, Inc.
Anonymous It surprises me that people expect a lot more from one of t ... 

The Sherwin-Williams Company, Inc.
SW employee I work for Sherwin Williams Emulsion Plant at 115th Champla ... 

Amazon
Kim I did not receive my order, however, Amazone UK said I need ... 

Cable One Inc
Fake They disconnected me even when the bill was paid he didn't  ... 

Toys R Us
MyKayla Just tried to call. Cant leave a message. I need my w-2. An ... 

Jack in the Box Inc.
Donna M Stevens Every time I go to jib they screw my order up. The jib on t ... 

AOL
catluig@aol.com Aol is looking for a class action- law- suit.

Dish Network
Confuses Customer Does anyone that complains on this page actually get a resp ... 

QVC, Inc.
Another unhappy customer This has to be the worst customer service ever, 3 different ... 

J. C. Penney Corporation, Inc.
Anonymous Recently At JCPenney willowbrook there has been a lot going ... 

Macy's
Elissa Yesterday I was shopping at the Santa Rosa Plaza store loca ... 

Sonic Corp.
melissa I called today just a little bit ago to complain! I live ov ... 

Wal-Mart Stores, Inc.
Anonymous Wanted to ask are we the door greeter at Walmart store 757  ... 

ADT Security Services, Inc
Legal Document Assistant My service has not fully functioned since Dec 14th. Last ti ... 

Taco Bell Corp.
Anonymous My kids have been trying to get their W-2 from them and it' ... 

Meritage Homes Corporation
Meritage home buyer The phone number you have listed (hidden) is no longer in s ... 

Yahoo! Inc.
Worst company in the world Don't bother--Yahoo has no interest in ANY of its customers ... 

Food Network
Marge Mayland We really enjoy your show only find one fault. We are wonde ... 

Greyhound Lines, Inc.
Rashad s. S.Hameed Bus driver from New York to Atlanta needs to be fired for i ...