The worst customer service by far I have ever talked with. The customer service agent hung up on me. Delayed train for 7 hours!!! My kids missed the 1 day we had to visit Washington DC. The train ran out of food.I to give my kids a bag of chips for lunch. Customer service agent refused to let me speak with a supervisor. Then hung up on me!!!! Just said I'm sorry, I can offer you a volcher that is only good for 1 year. My family doesn't even get to go on vacation ever year. Not to mention she stated that there could be additional fees we could have to pay. So basically they just said sorry we ruined your vacation. But there nothing we can do about that. Delays happen... Who does that???? Highly dissatisfied. Shame on Amtrack!!!! I wrote to corporate via certified mail with signature needed they received the letter yet I have heard nothing from them.
Try American Airlines. You arrive the same day. You wont have to listen to customer service people. You can book your own trip. If you get disconnected or make an error you can contact an agent on your dime. They are very attentive.
Supposed to be touch
They won't let me write a French word sorry
Some of us can not afford to fly.
I'm fighting them now for RIPPING OFF MY SON when it was completely their fault. I sure hope I can come back and give them a good review. I'm really not looking forward to the whole Facebook, you tube, Instagram, blog, Gov't agencies, BBB, lawyer route
I know exactly how you feel. I was on a train on the way home and was told I could take my service dog out to do his thing. I talked to the gentleman manning our car so he knew I was off. I turn around to look..the guys shouted 1 back and forth.. excuse my bluntness but what happened to all aboard?? So I was stuck in a town where I knew no one ..no money, no cell, nothing. To top it all off I take medication so I was a little over a day screwed on my meds. The way they treat the disabled is ...less than professional. In all the times I have ridden the train maybe 2 times that the people servicing us was very nice and understanding. I was informed "at the end of one trip to make sure I had documents for my service dog. So I asked him "do you want to see them?" mind you this is the end of the trip!!! I could see in the beginning but seriously? Lol...and he says no...SMH!!
Worst experience ever, I purchased ticket in Nov/2016 to travel from ATL/GA to Newark/NJ. I paid $354.00. I called and cancelled the trip days before. I spoke to Amtrak representative, she told me she could not refund me my money because of special fares and she was going to issue me an e-voucher which I thought she had processed and she never did. I called to rectify the matter to get my e-voucher, Amtrak representative told me nothing can be done. Now my $ 354.00 is stolen from me.
I called customer relations, representative Amanda told there is no one else that can help me in getting my money back. I cannot even get an e-voucher. How many people have lost their fares this way.
Customers have no voice. Horribly disappointed beyond belief. My hard earned $354.00 gone.
I just had 491 dollars stolen from me by the same means.
Amtrack sent me a evoucher that I didnt want and they sent it to the wrong email address because they spelled my email incorrectly.
Mine started because they cancelled my route and called me 1 business day before my departure.
I was to leave Houston on Monday .....they called me thursday evening before my scheduled trip to let me know.
Try cancelling with them and you must give 2 weeks notice.
My route was cancelled due to a derailment that happened beyond 2 weeks prior, but they didnt let me know until 1 fucking day prior.
So, I have to scramble and refigure how I am going to travel while Amyrak is sitting on my 491 dollars that will not refund.
I wamt them all to die.
I am an Amtrak fan, and have enjoyed excellent service on Empire Builder, Pacific Surfliner and more. My daughter goes to college in an Amtrak town and often takes the train home. This time, I purchased her a ticket on what, surprisingly was listed as, an Amtrak Thru-Way bus from her town to my city. Usual trains listed, bus bus as well...first time I'd ever seen a T-W bus on the route...(should've been my first clue). Decided to try the bus, since it got her home at 8:30pm vs 10:15pm on train. Tonight my daughter, and four other students waited patiently in the unstaffed depot, out of the bitter wind and 30degree temps. No bus. She asked me to call Amtrak: bus is a Medical Shuttle that Amtrak contracts. Shuttle drove by, "did not see anyone standing outside" and kept driving." SERIOUSLY?! If it's a Medical Shuttle..why wouldn't you pop into the station to see if some elderly or disabled person was waiting...especially in my northern climate. Amtrak: You are contracting this company to operate under your name. You are collecting money under your corporate name. Your contractors need to be held to the same level of service that I've experienced on many of your routes. Shame on you for accepting such poor service from a third party. The customer service agent on the phone said it could not be converted to a train ticket, nor was it possible to refund the bus ticket. "Excuse me, ma'am, but your daughter and those other students SHOULD HAVE KNOWN to wait outside". So I had to buy another ticket. Bad on you, Amtrak.
The problem is that Amtrak is pure shit and they do not care about you, your daughter, or anyone else.
We would like to express our admiration for one of your employees. We took the Silver Star from Fort Lauderdale to Alexandria, Va, on April 17. As you know, this train does not have a dining car and the lounge car must cope with all passengers,a daunting task. One woman - I believe her name is Lamekia - was dealing calmly and cheerfully with those lined up at her counter. She worked with speed,efficiency and unfailing good cheer. I hope Amtrak appreciates this outstanding employee.
Diane and Robert Riker
I have written Amtrak on many routes... try to go at least once a year. Except for a 10-hours tardy arrival from Albany-Chicago on the Lake Shore caused by freight congestion among substantial construction work (:for which Amtrak graciously gave me a voucher for future travel, we have had nothing but great experiences. Crews have bent over backwards to help/serve us, most food (except the Cardinal) has been superb, and you can't beat the scenery. Amtrak is the only way to travel unless you have to be cross-country in mere hours. If you had a bad experience preciously, give Amtrak another shot!!!
You work for Amtrak stop telling those damn lies. They have always been late and pretty soon 4 people are going to file a class action on them then they will start acting right.
Dear Amtrak Administer: 4/17/17
I write to commend Mr. Martin Quinn for doing an excellent job as a conductor on Train number 63 on Monday,
April 17, 2007 from Albany to Niagara Falls NY. His willingness to help us passengers in a friendly manner is
very much appreciated. He helped with luggage, with the internet, and made us feel welcomed on the train.
As an Amtrak Administer, you may be proud to have Mr. Martin Quinn as a terrific model employee. He also worked well with his colleague, Tim.
He is an outstanding conductor !
Shirley A. Wisniewski
5938 Miller Rd.
Niagara Falls NY 14304
Kudos to Cleveland, a Belhop at union station bellhop. He was a terrific help with my elderly relative. We could not have asked for better service. A kind, efficient man. Give him a raise.
My daughter is in college and every time she use amtrak to come home her train is always 1 to 1 1/2 houra late. When she make it down town chicago sine her train is always late her metra train doesn't get her from down tiwn Chicago until 1 hour late. So a young girl is stuck sitting at night along then she have to ride 1 hour to the suburbs. So tonight she will be home at 11pm and she left her dorm at 5:00pm and her school is 2 hours 11mins from down town but she has to sit for 6 hours to make it home. I am going to get everyone involved with this that I can. I will be contacting the news.
We flew from Denver to Sacramento to take the California Zephyr back to Denver specifically to sight see. Well, the first part of the trip was just great in a bedroom accommodation and great weather to see the Sierra Nevada's. We had dinner and went to bed. Around 3 AM I awoke and found the train had stopped just about right on the Nevada/Utah border. I found out it was because a freight train had broken down and all traffic both directions was stopped. Hours turned into many hours until finally it was obvious that we would not be in daylight while going through the Rockies. I called customer relations and talked to Michelle in Philadelphia. I told her we would like to stay the night in Glenwood Springs and take the next day's Zephyr through the Rockies. She worked our problem and made it happen. We got a Roomette and saw the Rockies in all their splendor. Michelle turned what could have been a disaster into the best experience we have had in years. Thank you, thank you, thank you, Michelle. AMTRAK needs more people like you to represent them to us the traveling public. You are the best.
George Suro, Denver
would like to suggest the following improvements.
1. Live DIRECTV in all Cars. (you can use WiFi to access in Coach cars, tv's in cabins and dining cars)
2. Music throughout the train.
3. Digital Advertising inside and Advertising outside, to increase income and cut the pricing.
4. A SPORTS BAR car, with HD TV's all around the car and a bar from front to back.
5. More food choices in dining car.
6. Upgraded lighting (LED).
I'm on Amtrak train right now I paid for 2coach seats for me and my daughter my train was supposed to leave at 8am didn't leave until 10am when me and my daughter get on the train I asked where are we to be seated and the guy said up stairs so I said that's not what I paid for and that's not what I request so it was someone else in our seat the train is nasty I'm very very disappointed and I will be contacting the corporate office Amtrak train use to be the best I don't know what happened but they service suck on a scale of 1-10 I give them a 1
I had a very bad trip with Amtrak My train left St.Louis Mo.at 640am Going to St.Paul Minnesota did not get to St.Paul Minnesota until March 10th at 234 am
I agree and probably riding with the same crew as you had .. Terrible!!! I'm also contacting corporate.. Theres power in numbers &. Customers should never be treated so disrespectful ... Good Luck
Going to corporate too. They are stealing money and need to be prepared for a class action. My comments above re: my experience