Information, reviews and public commentary for US companies

 

Amtrak

Rating
1.313725
Web
http://www.amtrak.com
Address
60 Massachusetts Ave NE
Washington, DC
20002-4285
Phone
(202) 906-3000
Twitter IDs
@Amtrak
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William Crouch - 2 d 4 h ago

1

Train 283 has no air compression for the breaks. We are stuck just outside of the Syracuse station and its been over an hour. Lights are going off and on, scary! We can hear trains blowing their horns as they pass by, upsetting and frightening. Hopefully we will be okay soon. 8:30pm 8/21/17

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William Crouch - 2 d 5 h ago

2

Well, train 283 from Penn Station to Buffalo started off with an unruly Penn Station attendant screaming at us and finished at least an hour behind schedule. We were not given any real information about what was happening as other trains passes us at Syracuse station. My advice? Jet Blue next time, folks.

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Erika - 8 d 4 h ago

5

Daughter and I made Amtrak reservations from Los Angeles California to Pasco Washington. The Amtrak agent went over our itinerant. Happy NO BUS!!... NOT EVEN HALF THE TRIP WE WERE TOLD TO BOARD A BUS NOT RELATED WITH Amtrak. Our hard working money was given to Amtrak train service. Not an unknown bus service. $41.00 dollars for a field stake and sheared shrimp was a joke.

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Erika - 8 d 4 h ago

4

Daughter and I made Amtrak reservations from Los Angeles California to Pasco Washington. The Amtrak agent went over our itinerant. NO BUS ... NOT EVEN HALF THE TRIP WE WERE TOLD TO BOARD A BUS NOT RELATED WITH Amtrak. Our hard working money was given to Amtrak train service. Not an unknown bus service. $41.00 dollars for a field stake and sheared shrimp was a joke.

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Anonymous - 9 d 14 h ago

1

Alberta Malone

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Edward Valle , USMC - 31 d 10 h ago

0

My father jumped off an Amtrak train on his way to Oklahoma , the sad part is that according to Amtrak incident report is that the so called conductors watched my father who had alzheimers and had no business on that train with out someone caring for him fondle women and then break the window with his walker and proceed to throw out his luggage and jump out the window with out anyone trying to stop a frail 74 year old man . Now I wasn't there but if Amtrak cared at all about the safety of it's passengers after reports of him fondling women the Amtrak crew should have notified railroad police had him escorted of the train asap. This tells me Amtrak doesn't care about the safety of it's passengers. I plan on speaking to the media and moving forward with a wrongful death lawsuit as well as contacting anyone that my father may have hurt with what is behavior I never had know my father to show and I can't make excuses for him but I know that the Alzheimer's had taken away the man I knew to be my father .Shame on you Amtrak

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Anonymous - 14 d ago

Who put him on that train?.....................You? Your responsible. Not Amtrak....

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Seeking Human Resource - 44 d 10 h ago

Okay...beside everyone's complaints and good reviews; I don't know whether to apply for the job; then again I wan to apply. However, this applying is not getting me nowhere, not even calling thru help desk. Keep being directed to every different numbers and department. Help here please.

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T Crowe - 30 d 5 h ago

In my opinion you should see if you can contact corporate. In my option, if you can't reach a company's corporate office without hassles, that means they know they are a bad company and are tied of getting the nasty phone calls.

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Anonymous - 14 d 23 s ago

if you question it.....don't apply

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Debbie Reinhard - 25 d 14 h ago

0

Took train from Fort Worth to Oklahoma City. Smelled like sewage for 4 hrs. after they closed down the restrooms on the car I was sitting upstairs from. Asked customer relations for refund or comp and they offered $10 because there was no report made by crew. That is a joke. Insult to my intelligence. Not done with this yet.

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Anonymous - 14 d ago

Don't take a huge dump and the car will not smell like poopy.

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Erick - 22 d 9 h ago

2

Galesburg Police is using Amtrack to harass people of color

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James - 22 d 9 h ago

1

Yes he's right

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Anonymous - 14 d ago

Right....Not True

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Anonymous - 14 d ago

Right...Not True

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Disgusted with Amtrak - 19 d 14 h ago

0

I recently took a Amtrak train one way from Boston MA to Emeryville CA changing trains in Chicago. The trip cost over $1800 for a room. I recently have become disabled and was in a cast and walking boot. This trip was a nightmare. The only good thing about this expensive trip was two workers on the Boston to Chicago train. Hakeen, the room attendent was the kindest most considerate person, and Gary, who ran the Cafe car, Both men couldn't have been more helpful in an unbarable situation.

My room was 105 degrees when it first pulled into Boston. There was no AC in my room aside for 5 minutes when a service worker flipped a switch and aid "Here's the problem" and walked out. The room had air conditioning for approximately two minutes then cut out again. It never got under approximately 85 degrees in the room from Boston to Chicago. I couldn't close the door or curtain because there was no moving air and the heat was horrible. I couldn't stay in the room because my cast foot/ankle would swell so badly from the heat. These two men allowed me to sit in Business class and gave me a crate to put my leg up and some ice. I stayed there until Business Class filled up and went back to my room where I never slept because of the heat and swelling. It was unbarable. My leg was swollen and I was unable to move around. Totally unacceptable acommedations.

Move forward to Chicago to Emeryville. I was supposed to have Red Cap Service. I was told by the female Red Cap attendant that she couldn't accomadate me because I had a knee scooter for diabled people. I was told to use my knee scooter to get around the Chicago station and "meet her" by the train for my luggage. When I arrived at the train. My suitcase was left outside the train and a nice man from France brought it upstirs to my room. I was left to bring my knee scooter to the baggage area and try to fit it in place. MY ROOM WAS NEVER CLEANED. THERE WERE CRUSHED EMPTY BOTTLES OF WATER, A-1 STEAK SAUCE BOTTLE, USED Q-TIPS, EMPTY FOOD CONTAINERS as well as other things on the floor. THE TOILET AND SINK WERE DISGUSTING..THE LINENS WERE USED. The attendent tried to clean, but i took photos of the room 'after it was cleaned'. I wouldn't let a dog sleep there. I slept on a towel on the couch and cleaned the toilet myself so I could use it. When eating dinner, reservations must be made. I was in the Observation car when the announcement was made to go to our rooms to said reservations. Because I am disabled and it is very hard for me to walk, I asked the woman who ran the dining car if I could just make them then because it is difficult for me and my room was the first one she goes to. her response "No, you have to go to your room like everyone else". She made me go to my room, in a moving train with a cast and walking boot, and followed me all the way. As I entered my room she she asked what time I would like to have dinner.

When I got home and reported all of this, "Denise" at Amtrak was appalled. She offered a $500 credit....this experience was a nightmare. Why was I charged anything? I am reporting this to Corporate and the Americans with Disabilities. Shame on Amtrak!

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Good Luck - 14 d 15 s ago

Take a bus. Quit complaining.

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Anonymous - 19 d 12 h ago

0

8/4/17 - Amtrak is the worst transportation you can take if you are traveling more than 8 hours. There is no leg room for stretching. The person in front of my are actually laying on my lap with the rest. I Don't understand why the price is so high gor ticket with lousy service!!!! Don't take Amtrak. Use another transportation.

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Good Luck - 14 d 51 s ago

Take a bus from now on.

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Kizzie - 14 d 15 h ago

0

I had the most worst experience ever on train 92 leaving from. Savannah going to Raleigh North Carolina customer service was very poor i booked the train to leave because i had to be in north Carolina because my father was dying and i had to be there to sign papers for his body to be released from the hospital and not only that I had ask one of the conductors to get me off the train because of i had to change my clothing due to a. Woman issue and i was told i couldn't imy train was supposed leave at 1:22am and it didn't leave until 4:50am i called customer service to get refunded because of the lack of customer service an my experience and the gentleman hung up on my face and told me I wasn't getting no refund it is so horrible or the customer service and the fact of not letting everyone know on what's going on i never seen nothing like it i will never get on another train

Flagged for review. 
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Amanda - 16 d 12 h ago

0

My trip to Jax last weekend was my first and last time taking an Amtrak train. It took over 10 hours to make a 3 hour trip. When I called customer service they can't really help. I have told everyone I know to not take Amtrak. The trains are dirty, depressing, hot and not on time.

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Cass - 15 d 15 h ago

4

Did you ever take railroad version of traffic into consideration? They have speed restrictions for all sorts of reasons. Also if any work is being done on the tracks that will prolong the trips as well. I've ridden Amtrak numerous times to many locations and they aren't "dirty" or "depressing" trains. Does it sometimes get warm? Yes but you need to take into consideration the temp outside the the number of people on said train as well. LIFE HAPPENS! Sorry but you truly sound like a self entitled brat. You want to "criticize" make it constructive. Just saying.

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No Eclipse for Me - 16 d ago

1

On June 15, 2017, I made a reservation for my wife and I to take Amtrak from Eugene, Oregon to Salem Oregon to view the Solar Eclipse on August 21st. A week ago I was notified that the train from Eugene to Salem had been cancelled. I have not received a plausible explanation for the cancelation. One representative told me that they were working on the tracks, which is obviously not true.

Amtrak is offering buses that will leave at 5:30am on August 21. The entire reason I was going to take Amtrak is that all roads from Eugene to Salem will be hopelessly gridlocked the morning of the eclipse. The Oregon Department of Transportation is estimating an extra 1,000,000 cars on the road. How can Amtrak offer buses as a viable alternative?

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GlassHalfFull - 16 d 8 h ago

5

Remember...It's just a train not a luxury suite at the Ritz Carlton.

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