Information, reviews and public commentary for US companies

 

Amtrak

Rating
0.691069
Web
http://www.amtrak.com
Address
60 Massachusetts Ave NE
Washington, DC
20002-4285
Phone
(202) 906-3000
Twitter IDs
@Amtrak
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Concerned seattle amtrak employee - 5 d ago

0

Seattle, wa employee Bennett L Morton is a danger to all those he through his insanely wrong life threatening on job work he does daily while using cryatal meth and while at work using meth and drug dealing to other employees causing a serious risk to every last passanger of anything he touches as work he isnt doing at all by code immediately investigate for sake of all those that his drug use and insane behavior and way of thinking will surly cause 1000's of deaths from train mechanic faults!!

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Anonymous - 9 d 16 h ago

Worst experience of my , My daughter and disabled moms life will Be taking Amtrak to court

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Lance Morris representative - 12 d 14 h ago

0

case number 4825702 reservation number 0014E9 passenger shelley porras needs a refund not ticket she will never use. second lifetime train ride a desaster

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Nan - 12 d 15 h ago

1

case#4823479 Please review my case # for travel on 11/21/2018. unacceptable service. Our family traveled from Seattle to Portland.

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mike - 16 d 11 h ago

5

Case # 4822060 Please review my case # for travel on 11/29/2018. So far I have received great customer service.

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Noela Bourgoin - 16 d 19 h ago

0

Still waiting for a response from you people it's been a couple months or so now. I've explained in email my situation and on the I would at least expect some kind of responseI would at least expect some kind of response even an apology for the messed up in delayed trip that cause me to miss everything I took it this trip for.

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Annette Harriel - 17 d 6 h ago

0

Attention : Amtrak my sister Annette Harriel and my disabled nephew Elijah , as been through hell with

Amtrak sine yesterday at 4:00am . They have been

Made to transfer here and there , due to situations

with Amtrak . My nephew suffers from seizures . This

situation has caused him to be one ill, while traveling .

This is unexceptionable. Amtrak needs to accommodate

Very handsomely . They are traveling to a family members

Funeral in San Diego . Please contact my sister immediately at (hidden). Amtrak needs to make this

Right with my sister and nephew. We are already grieving the lost of our family member .

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Marc - 18 d 16 h ago

0

My experiences with Amtrak in Southern California represent the height of government ineptitude. Unlike European trains, Amtrak's are often late, uncomfortable and overpriced for the services provided. Last night, I had to pay $17 for a ticket from Los Angeles to Fullerton in Orange County because, unbeknownst to me, my MetroLink pass (Another carrier) wasn't valid over Thanksgiving, which for some reason included the Monday four days after the holiday. I asked the conductor if he could give me a break, as I didn't know of that my monthly MetroLink pass was invalid over the break - a train pass I pay $235 for. Like a good bureaucrat, Mr. Conductor glowered at me and said he had no choice in the matter. He asked for my credit card and charged me money that I'd rather spend on my kids. What a heartless, steely-eyed bastard. I'm a hardcore Democrat. However, Amtrak's abysmal service, entitled employees and outdated trains, despite nearly $2 billion in annual subsidies from US taxpayers, is nearly enough to make me become a Republican. Shame on you Amtrak. I feel cheated, fleeced and disrespected doing business with you.

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NevertakingAmtrakagainlaurie - 21 d 10 h ago

0

Just a rude ghetto experience! Each time I'm on the train they are just rude people working the train. It could be a nice way to travel but the workers are all so rude and act like we are bothering them. They don't tell you where to put the suitcase etc. RUDE!

Amtrak CEO get your shit together!

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Anonymous - 26 d 16 h ago

the very ones that violate Amtrak the most are the one's who attended the Party at Union Station Washington, DC Saturday Night..with alot of disrepect to all. As this affects the profit of employees of Amtrak and the Citizens of America. That want Safety Protected Travel from Calif to New York w/o price change from spiteful individuals that refuse to leave a Store in Washington, DC of CAVA RESTURANT ONLY TO BE IN CONTROL OF THE STATION...UNDER STEVE ANELLO.

RICHARD ANDERSON SAID AS THE UNION WORKERS WILL NOT KEEP THIS OPERATION GOING IN THE DIRECTION IT HAS OPERATED IN AS FOR ME PERSONAL. LUCY MEDAGALIA/LUCY RINALDI TO HAVE FOUND MY NIECE AND NEPHEN CAGED IN THE BASEMENT OF THIS AMTRAK STATION DURING THE GEORGETOWN UNIVERSITY PARTY....OF WHICH SINCE THEN NY SENATOR DIANE SAVINO HAS ABDOPTED THEM TO KEEP THEM SAFE.....SOMETHING OF OFFENSE AGAINST CHILDREN MUST END.

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Anonymous - 26 d 18 h ago

Greeting to the President & Ceo RICHARD ANDERSON of Amtrak I listened to you speech at your retirement Dinner at Union Station in Washington, DC Saturday Night along with the account of Amtrak Dan Goldman, one to whom I worked with at Service Mfg. Corp at River St Hasting-on-Hudson, NY in the 80's. And you retire to allow a board to handle the many problems connected to Domestic Travel..I would like you to know it is not only as United States Government of DOJ is aware that it too is Greyhound of a Women that Owns the Las Vegas, NV Station. Friends to Joann Zottoli who daughter is married to United States Senator Charles Schumer Son...that she Joann is impersonating my identity in Washington, DC and completely...one know of a FBI Agent that used to be housed in the Sheraton Hotel in New Rochelle, NY attached to the Club on the first floor..as I am known of him as I worked at Januaries Cafe Disco of Westchester ave..white plains, ny as the Door People was the problem...in 1978-1980 as too I worked Marty and Lennys Disco as number on Bartender to make the most money in the club known as Bam Bam ...bamming out the drinks...too I worked at Chumleys Pub Villa Nova in Pelham, NY...why am I saying this because of my involvement with the Clubs along with John Club in NYC in the 70's and 80's, one you Richard Anderson and John Hung at together...MY situation has not still been resolved, a matter I know you want resolved as it reflects your relationship to your son.

Left Washington, DC out of distress of the same problem...in New York..being harshed by the same...ON MONDAY LAST WEEK AT THE HI INTERNATIONAL USA HOTEL MY WIFE AND SON ANTONIO CAME TO GREET ME AND TAKE ME HOME TO BE WITH MY FAMILY OF 11...INCLUDING MY BIRTH SON ANDREW, A BOY I HAVEN'T SEEN IN 6 YEARS BECAUSE OF ALL THESE CORRUPT ELECTED OFFICALS AND GANG LIKE PEOPLE...NOR TO LIVE NORMAL AFTER A 27 YEARS UNHEALTH MARRIAGE TO ONE MAN NAMED JOHN A RINALDI AND BEING A CHURCH MEMBER FOR 30 YEARS TO A CHURCH KNOWN AS FORTRESS BIBLE CHURCH OF MT. VERNON, NY THEN TARRYTOWN, NY WATERCOOLER...SO DOES MY LAWSUIT AGAINST AMTRAK STANDS FOR 400,000,000. MILLION. IT JUST MIGHT WORK OUT THAT WAY AS NOW WE CONNECTED CHASE BANK MANHATTAN, NY TO JESSICA HOFFMAN AND ASSOCIATES...AS TOWER 1 OF WORLD TRADE CENTER OF 9-2001 REMOVED THEY STILL OPERATE AS I HAVE A ACCOUNT OVER $600,000.00 IN MY NAME BEING PLAYED WITH STILL TODAY OF A LIFE INSURANCE OF MY FATHER ANTHONY J. MEDAGLIA FROM A ORIGINAL DEPOSIT OF $404,000.00 BALANCE OF A COURT TRIAL FROM LOS ANGELES, CALIF IN JANUARY 2017 AND FROM DIANE PIEDMONT USING A DEBIT CARD WITH MY NAME LUCY RINALDI AND SIGNING IT DIANE PIEDMONT AT THE MILO HOTEL IN SANTA BARBARA, CALIF...SAMMY MILO KNOWS THE TRUTH.

PEACE!

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Anonymous - 28 d 14 h ago

5

Amtrak does the best they can with limited resources. I use them everyday, and 90% of the personnel I come in contact with are polite and helpful. Naturally, everyone is only going to take to the internet when they have some sort of complaint.

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Anonymous - 28 d 10 h ago

Address to corporate Office

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Amanda Floyd - 51 d 16 h ago

I recently traveled with Amtrak. The train I was taking from NYC to Richmond was cancelled. Taking the next train put me home about 4 hrs later than anticipated. There was no where on the train to pump my breast milk and I was terribly uncomfortable by the time I arrived home. I've called and emailed Amtrak numerous times. I have never received a return phone call. I was told that corporate only handles inquires in writing so I took the time and wrote the entire situation up. I have now emailed several times with no response. I know that this is a government run company. Is there anything you can do to help me?

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Anonymous - 28 d 14 h ago

5

Where exactly do you want a place to pump your breast milk on a train...?

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Anonymous - 28 d 14 h ago

1

The worst service ever - train was 6 hours late. Never received a txt alert train was running late. Very unfriendly, uptight employees on this train from Toledo to Syracuse. I asked an employee what time train was going to make it to Syracuse and he said it would be in at 12:00. Train won't be arriving until 3:30, the compensation was a bottle of drinking water, Amtrak you can do better than that. Send txt alerts - I could have driven to Syracuse.

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Dean in vancouver - 29 d 16 h ago

5

We have such good times on our AMtrak journeys. Everybody is friendly, we meet new people, the staff are courteous and helpful. Kudos to all.

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Anonymous - 31 d 6 m ago

Hi Chelsa,

Please let First Lady Hillary Clinton Know the Yonkers, NY individuals hasnt stopped.

honorable diane savino,

please let Diane Know that as it was in Aug 2018 with Diane and Anthony Frascone it is again in Nov 2018 with the basil, zottoli and arthur medaglia to the invasion of my privacy and safety as on Monday of this week my wife dan van horne today known as Danielle Rodrigoues and son Antonio arrived to great me at the Hosteling International Washington, DC at 1009 11th st nw Washington, DC at (hidden) and they was prevented. Instead she and son went to the hospital with our son Frank ...to have a devise removed from his temple as it was place at Strong Memorial at birth from it's birth mother United States Senator Kirsten Gillibrand as our son was again molested in Amtrak Station in Albany, NY and was removed from her japan dragon lady...I am requesting full refund..as the ling mob has been permitted to be within my area of rest...a victim of Domestic Violence and Crime Victim not protected.

Lucy A Medaglia

Lucy M Rinaldi

I AM CHECKING OUT

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Saved by the commentators - 32 d 13 h ago

0

Wow. after reading ALL the negative comments I cringe at the that fact that Amtrak is still in Business. At this rate we wont have train service in the near future. Riding the Amtrak train cross country with my family has always been a bucket list item. I will just scratch this off my list and consider this a blessing in disguise to come across the remarks below. You have saved me and my family from spending money on a worthless US entity and kept us from having a family trip from hell. Thank you we will spend our hard earned vacation money elsewhere!!!!!!!

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Cheated - 38 d 11 h ago

0

Amtrak sells a fraudulent insurance policy promising a full refund if reservations are cancelled. They will refuse to pay. Tell everyone. The only solution seems to be boycott. On the phone they are rude and offensive. They are thieves and not apposed to lies. Spread the word and save others the headache and significant loss.

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Shocked - 32 d 13 h ago

0

I have heard horror stories from riding on Amtrak to working with Amtrak directly. They are lairs, cheaters, thieves, rude, completely dishonest and crooked beyond belief from the people at the ticket counters all they way the Corporate level!!!!!!!!!!!! Amtrak should be ashamed. I discourage anyone and everyone I know not to travel with them, work for or with them.

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Pauline Narine - 32 d 18 h ago

I traveled from Tampa Fl to Boston Massachusetts on October 27th and checked my luggage and mistakenly decided to check my laptop bag after removing my lap top which I wanted to use on board. I had forgotten that I had placed my jewelry in a cosmetic bag in my lap top bag. I have traveled with my jewelry this way for years and to my dismay when I arrived in Boston at 1am and went to retrieve my luggage I was told that baggage claim was closed and that I should return the following day. I was invited out after arriving back in Boston ( I went to attend funeral in Tampa) and went to retrieve my cosmetics bag from my lap top bag only to realizes that the bag was empty and was ram sacked.My jewelry was stolen. I have contacted Amtrak and am still waiting on a contact and resolution to my loss.

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A happy customer - 33 d 14 h ago

5

I had the enjoyable experience today of talking to a service rep over the phone about a trip we plan to take around Thanksgiving. Having never been on a train before and being disabled and ill, I had questions I needed answered to prepare for the trip. The service rep, whose name is Lona, was so helpful, concerned and professional. She help with suggestions and ended up changing our reservation to better accommodate my needs. I was so impressed that I wrote the company and am hoping she is recognized by her supervisors for her service and her commitment to me as a passenger and to Amtrak as a company. They are lucky to have her as an employee. Thank you Lona and Amtrak.

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Claire Stapleton - 41 d 14 h ago

1

11/4/2018 Train 57 the Vermonter has engine trouble and never makes it out of St Albans,Vt. Instead, a substitute bus takes passengers from St Albans to Springfield, Mass where they will board a train for the rest of the journey. BUT the bus does not make station stops at Randolph or Windsor , Vt, nor Claremont, NH. Worse is that Amtrak provides no advance notice of the substituted bus service or the omitted station stops. So there were 2passengers waiting for the train at Claremont that never came. By the time we found out from the meager system information available on the Amtrak website,it was too late for the passengers to get transportation to next station at Bellows Falls, Vt. Also phone calls to Amtrak were busy with long wait times, so no information was gotten from there! So these folks will lose a days pay waiting til next day for another train. Amtrak service has been uncertain and communications poor and public media notices nonexistent .

Amtrak knows that they have passengers boarding at Claremont and they deliberately let the bus not stop here and leave the passengers stranded. This is UNACCEPTABLE!

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Claire Stapleton - 41 d 14 h ago

1

11/4/2018 Train 57 the Vermonter has engine trouble and never makes it out of St Albany's, Vt. Instead, a substitute bus takes passengers from St Albans to Springfield, Mass where they will board a train for the rest of the journey. BUT the bus does not make station stops at Randolph or Windsor , Vt, nor Claremont, NH. Worse is that Amtrak provides no advance notice of the substituted bus service or the omitted station stops. So there were 2passengers waiting for the train at Claremont that never came. By the time we found out from the meager system information available on the Amtrak website,it was too late for the passengers to get transportation to next station at Bellows Falls, Vt. Also phone calls to Amtrak were busy with long wait times, so no information was gotten from there! So these folks will lose a days pay waiting til next day for another train. Amtrak service has been uncertain and communications poor and public media notices nonexistent .

Amtrak knows that they have passengers boarding at Claremont and they deliberately let the bus not stop here and leave the passengers stranded. This is UNACCEPTABLE!

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