I wish to commend the wonderful, thoughtful, polite service offered by employee Chris Brooks, conductor on Train 185 en-route from Philadelphia to Washington D.C. on business class Amtrack service departing Philadelphia at 9:37 am.
I am 83 years of age and companion, retired military were assisted by Chris over and above the normal service.
You should proud and commend Mr. Brooks for his wonderful service to our needs.
Mr. William B. Newnam
125 Folger Ct.
Ocean City NJ 08226
The worst customer service by far I have ever talked with. The customer service agent hung up on me. Delayed train for 7 hours!!! My kids missed the 1 day we had to visit Washington DC. The train ran out of food.I to give my kids a bag of chips for lunch. Customer service agent refused to let me speak with a supervisor. Then hung up on me!!!! Just said I'm sorry, I can offer you a volcher that is only good for 1 year. My family doesn't even get to go on vacation ever year. Not to mention she stated that there could be additional fees we could have to pay. So basically they just said sorry we ruined your vacation. But there nothing we can do about that. Delays happen... Who does that???? Highly dissatisfied. Shame on Amtrack!!!! I wrote to corporate via certified mail with signature needed they received the letter yet I have heard nothing from them.
Try American Airlines. You arrive the same day. You wont have to listen to customer service people. You can book your own trip. If you get disconnected or make an error you can contact an agent on your dime. They are very attentive.
I'm fighting them now for RIPPING OFF MY SON when it was completely their fault. I sure hope I can come back and give them a good review. I'm really not looking forward to the whole Facebook, you tube, Instagram, blog, Gov't agencies, BBB, lawyer route
I know exactly how you feel. I was on a train on the way home and was told I could take my service dog out to do his thing. I talked to the gentleman manning our car so he knew I was off. I turn around to look..the guys shouted 1 back and forth.. excuse my bluntness but what happened to all aboard?? So I was stuck in a town where I knew no one ..no money, no cell, nothing. To top it all off I take medication so I was a little over a day screwed on my meds. The way they treat the disabled is ...less than professional. In all the times I have ridden the train maybe 2 times that the people servicing us was very nice and understanding. I was informed "at the end of one trip to make sure I had documents for my service dog. So I asked him "do you want to see them?" mind you this is the end of the trip!!! I could see in the beginning but seriously? Lol...and he says no...SMH!!
Reservation # 70AD8E Jan 26, 2017 Train 449 & 49 Boston Albany Chicago:
Our car attendant was David Alexander.( car 4920 ) His customer service, attention to our needs, explaining things for us, and helping us upgrade to a roomette when there was a last minute cancellation, etc was exemplary. This was our 4th cross county trip and really, David's positive attitude, explanations, and assistance were very much appreciated. Our compliments to him and to AMTRAK.
Upon our arrival and prior to our next departure in Chicago we stored our luggage in the Metropolitan Lounge on January 27, 2017 while we awaited the Southwest Chief # 3 departure.. The front desk was staffed by Susie. Upon returning from a 3 hour walk about town and lunch, I realized I had left my briefcase containing a computer, and our tickets at the restaurant about a 20 minute cab ride away. The train was due to depart in less than 35 minutes. Susie ( unfortunately we do not know her last name ) was unbelieveable. First, she kept us calm while we arranged for the restaurant to send someone with the aforementioned briefcase to Union Station. Then she arranged for us to stand by an "Exit Only" door as that was the geographically closest drop off point from the restaurant. Third, and this is unbelievable, she stayed with my wife and I while we waited for the cab/employee bearing our belongings. She assured us we would make the train and kept us informed of the timing, etc. When the briefcase arrived she walked us back to our other belongings and then offered to walk with us directly to our train( car # 0330). Most all of the other passengers had already boarded. Her reassuring demeanor, her sensitivity, her competence and confidence is everything you would hope to find in a customer service position. Our sincere gratitude for her concern. James Gold
Boy it would be nice if everyone got that consideration...possibly including the disabled. ~insert sarcasm~ I was left behind when the train was already at least an hour late. I was informed I could take my service dog out to do his business..it wasn't a matter of minutes when I heard them shout "1" what the heck does one mean...no all aboard ..nothing!! I had nothing on me I was just taking Buddy out to relieve himself. Before my eyes the train is moving w/o me. No all aboard nothing. The gentleman servicing our roomette even knew I got off I talked to him. I was told it would be a longer stop so Buddy could do his duty. I can't begin to explain the anxiety among other feelings I can't begin to express. To top it all off my medication was on the train...not a good thing. At least someone had a good experience...seems every now and again you get lucky.
I would like to know who came up with the idea of having customers purchase tickets, come to the train station only to find a freight train stationed on the tracks , keeping you from reaching the train. If this is your practice, then why weren't we told of this when we purchased tickets in Macon, GA. ? I am upset to say the least! Now we have to drive over two hours back to Macon, then drive another hour and a half later this evening to get the train to Philadelphia. This is beyond irresponsible of your company. I pray that I won't have to relay on Amtrak for any more important needs in the future. I hope that this problem is taken care of in the near future! When are we going to start treating each other as if each of our needs count? I will be looking forward to an explanation as soon as you think of one. Thank you.
On 2/11, I booked a ticket on the New Haven-Hartford shuttle that should've taken 40 minutes. The train was 30 minutes to begin with, no apology was issued. Then, the engine broke somewhere around Wallingford. We got stuck for a good 3-4 hours. First we were told we'd wait for an engine to come from New Haven to push us to Hartford; then, an hour later, that changed to waiting for another Amtrak train to push us back to New Haven. In the end, we ended up exactly where we started from about 5 hours after we left. It was an absurdly awful experience, and one that made me decide to never, ever take another Amtrak train again. This is just the cherry on top - the train I was hoping to take on at least monthly basis - Hartford to NY/ Phila/ DC leaving on Friday 3.30PM from Hartford) is always 30-60min late... Unbelievably awful. Oh, and when I called customer service to complain, I had to wait 10 minutes only to be told that the department that processes refunds is out for President's Day. Awful, never again.
There is absolutely no reason for a train to sit disabled for 4 hrs. during a storm..As a former engineer in Boston, a rescue locomotive would have been sent to tow it in and also provide heat and elec. power...Because Amtrak Relies soley on overhead on overhead lines, Diesel locomotives should be placed in various terminals when storms are forcasted... After all this is the Northeast where the weather is so hard to predict...Amtrak is So top heavy with management that know one can make a decision....This is not the airlines where you sit on the tarmac for 8-10 hrs. Please! Do'nt try to fill me with a B/s answer...Who ever made the decision to wait for another train, needs to be fired or demoted
February 11 2017 train 090 northbound. Toliet in most cars disgusting and a health risk. One will not flush. The others smell badly as if holding tanks are full and lack proper deodorant. I boarded train in Savannah at its starting point, train is not full, so no reason for this
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From all the complaints I have read I sincerely doubt that mine will receive any notice. My husband and I are 74 and 70 with some leg problems. Our son whom works for Amtrak sent us tickets tor Christmas. We were very excited til we arrived at Aberdeen Md station. Went to the wrong parking area had to go through a dingy tunnel with several steps. No attendents at this station. Bathrooms were disgusting. We were to board train 171 Dec 23 2016 to Alexandria Va. No help boarding. There is a gap of at least six inches or more from platform to step up on train. No direction and we had never ridden a train. Also we could have ridden for free considering NO ONE checked our tickets the entire trip. Anyone could have boarded with a bomb or other item snd know one would have known they were even on the train. Sincerely thinking of contacting the Transportation department and see if they can offer an explanation or apology.
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Your son should have told you it was an unmanned station not owned by Amtrak but by the state of Maryland.
The Aberdeen station is not a Amtrak station.. it is a MARC station. Amtrak just stops there so that is why there was no employees there to help
If any Amtrak stops there it is an Amtrak station...any station these trains stop at are Amtrak. No matter what the station is called...there are some that also have buses...they have different names..Intermodel, airport, etc...No matter where Amtrak stops (except for an emergency obviously) it is an Amtrak station if Amtrak stop to board or get off.
My name is Larry, I filed acomplaint to the personal relations dept twice and an email twice back in August and November.The complaint was about me and my 12year old son being bullied and discriminated against. We were threaten and humiliated by a amtrak employee in Florence, S.C. my son was screamed at and bullied. I've had no response from amtrak. So I'll take this to my local tv news station and news paper. I will also contact inside edition. Maybe then amtrak will contact me!! This absolutely child abuse!!
Looking for a train from New Jersey or New York to Columbus Ohio. The bus that transfers to OHIO only comes at 3:40 am, Bus #8029. Is there any other way to Columbus Ohio via Amtrak.
Still not resolution
I recently attempted to contact Amtrak Customer Service in regard to an unfortunate experience received on 12/19/2016. I have no resolution and have been dismissed as a customer which has completely changed my way of thinking in the obove average customer service I have usually received while traveling on your brand. I was completely humiliated on the way back to philadelphia from Baltimore ( which is my normal way of traveling thurday through Wednesday for work) I understand that you can not control your passengers as all times. However, not only did I complain to the service conductor two other travelers complained of the passengers actions towards me. He even went as far as referring to me as a "DOG" the conductor just informed me that " the seats are all full and nothing can be done and I only have 22 more minutes until I reach the station" the lack of care from the conductor was horrid! Ive done nothing to deserve this. I booked the ticket online due to I was running late.I have made several attempts to settle this unfortunate act. I have also called and was up hung up on or somehow transferred to a survey to be taken
FYI AMTRAK AND GREYHOUND DEAR SECT'Y A FOXX, DEPT OF TRANSPORTATION: BELOW IS A TRANSCRIPT OF MY BAGGAGE CLAIM LETTER TO GREYHOUND RE: 3 BAGS. ALSO: SINCE THIS CRIME CARRIES A STIFF PENALTY OF TEN YEARS IN PRISON I WISH TO REPORT A CONCURRENT CRIME ON AMTRAK I REPORTED TO THE FBI. THE DEPARTURE CITY WAS PORTLAND OREGON ON DECEMBER 31, 2016 TO SPOKANE AND AMTRAK CRIMINALS RETALIATED SEVERELY AND ALSO STOLE MY 7 PIECES OF WALMART LUGGAGE HELD BY MATT, THE STATION BRANCH MANAGER, TELEPHONE: (hidden). PLEASE INVESTIGATE AND ADMINISTER ACCORDING TO THE LAW. AMTRAK RAILPASS #3BC668. DEAR GREYHOUND: PLEASE WRITE ME AT MY EMAIL SINCE I AM ON THE ROAD NOW IN LYNCHBURG, VA 24501. EMAIL: (hidden) I HAVE A FAX TOO: +1 360 841-7251 TELEPHONE: (hidden) GLI (hidden) INCIDENT #?305061 TRACER#10740199 #04089641 INCIDENT INCIDENT #?305061 TRACER#10740199 INCIDENT 04089641 ??? CONFIRMATION # 21968625 REFERENCE #3055576 DEAR AMTRAK: 7 PIECES OF MY LUGGAGE ARE LOST AT THE SPOKANE WASHINGTON AMTRAK STATION; MATT IS THE STATION MANAGER WHO HELD THE WALMART LUGGAGE; RAILPASS #3BC668 ALSO USED ONLY 2 SEGMENTS ON THE RAILROAD, ONE ON TRAILWAYS TO BOISE, IDAHO TOO. I AM ENTITLED TO A REFUND AT THE MINIMUM. BEST GERSHOM STEVEN MENDLOVITZ
Hello recruiters at Amtrak,
I've been applying for different Locomotive Engineer positions and was wondering who exactly I should address a cover letter to.
I've enjoyed your reliable service and I would be delighted if I could help make Amtrak even better for everyone.
Hope for a response,
Cyrus Chardown (not my real name)
Rude employee attempted to leave me on platform as my 2 personal bags she considered luggage but I had measured and weighed everything but since had a crossover purse on with my ticket she counted it as 3 personal bags. She told me then to hurry up and get on I was holding the train up. I'm 65 and I've ridden this train about 20 times and know the rules which she attempted to change she then talked about me and mocked me to other passengers. A different conductor pulled up the policy and I was correct. No apologies from the bitchy one. I ride and recommend Amtrak to everyone but will be rethinking this bs. How dare you treat me this way I am kind and mindful of everyone and the rules and she was horrible and should be fired.
O, I agree with you, they need to either A. Fire 1/2 of there crew or B. Re-train them. If that is at all possible! I had a awful experience from multiple employees on a train from pasco, Washington to Spokane.Also took the train, which should of been from San Luis .ca. To Portland.but went on a lovely BUS... This co has not even heard our horror train story yet.I'm furious with them, they are not out for good customer service relationships, that's for sure!! They will hear from me at the first of the year. God help them!!# THEY WERE RUDE RUDE RUDE
Displease amtrak rider dec 22 2016,said location new Carrollton md station. As an weekly rider we all hear thee important announcement of see something say something or see an unattended bag kindlypolicy is that your bag.well one Amtrak cashier clearly forgot that policy. Im 6'2ft tall 3times me is 18'6ft long approximately 7foot steps waiting on my train in line for coffee bag in my sight im the only one in line 1min tops. An Amtrak cashier walks up to the bag looks around then deliberately kicks my bag.i call out to him or she man ,really couldn't tell lol,but anyway i said Sir why are you kicking my bag, he didn't say hey is this anyone's bag or nothing .what happen to the smiling customer service people, this guy clearly didnt follow company policy on so call unattended bags.you dont kick it you
Ask who's bag if no one answer ,u call the police too investigated. He put everyone in danger by kicking it if this was a real suspicious package or bag we all might be dead or in trouble. The nerve of him kick my belonging. Upon making a customer complaint ,i uptain
His name micheal batiest , also this was an Amtrak superintendent who was fired by amtrak in oct of 2015 Washington dc union station,but was brought back as a ticket agent .people like this should never work a great company as such.one asshole amongst many good employees. I pray Amtrak deals with this guy swiftly.
I was empathetic until you use the word A...hole. credibility?