I'd have my kids ride horses cross country before I'd put them on Amtrak. Laughing stock of our country's passenger rail system. LOL!!!!!
On October 05,2018 my daughter Courtney Cret boarded the train 307 at 7:50 P.M. going to St.Louis Missouri ticket number AD2C78. And was returning the train 306 coming back home to Joilet on October 07,2018. at 5:30 P.M. and when they arrived at the train station to board they would not let he board because they asked her how old she was and she said 15 and that is true. And with this being said they said because she was a minor that she could not board the train that late. So her sister had to cancel that ticket and put 12 more dollars to another ticket that would not leave until the next morning meaning that would be October 08 2018 on a Monday that means now not only does she miss a day of school but me as her Mother has to miss a day of work. So of course I'm not happy. Because when I ordered the ticket I told them she was 15 YEARS OLD when they asked and I had no idea that she could not ride the train late. But going to St.Louis on Friday night she boarded the train at 8 p.m. meaning that she never arrived in St. Louis until next morning at 12:30 a.m. so that very well over 10 p.m. But it looks like that had put on her ticket that she was 16 and I clearly understand that we all make mistakes and that was a mistake because when I ordered the ticket and if I would have said that she was 16. Come one now don't you think REALLY THAT I WOULD HAVE TOLD HER TO SAY SHE 16. That's really comment sense. But I have called customer service and talked to Adrian and I was not satisfied with her at all. Like I said I understand it was a mistake and its for safety I get that. But all I asked for was a round trip ticket for my daughters next visit because we travel with Amtrak a lot and plan to do so again at Christmas that is only 54 dollars and I fell with the mistake and confusion that y'all should be able to offer me this with no problem. And she refused to give that to me all she wanted to do was give me the 12 dollars different NO WAY.... NO WAY not happy with that. Because it was a mistake on y'all part. Not asking for any money for a miss day of work or anything just credit on next visit. And plus she was supposed to send me an Email to be able to contact corporation and of course that has never been done so I had to research on my own. that is very bad customer service. So I really hope you can Respond to me very very soon with this matter. Please feel free to call my name is Yvonne Cret and number is (hidden). Please respond very soon. Thank you...
We just returned from an around the county 2 week trip,food was good employees were great and enjoyed ourselves.
Your employees in Jackson Miss will not answer the phone,been trying for 2 weeks at different times.Need to FIRE the whole bunch.
I talked with your Agent Toni # 6706, She took down my information & said that I needed to ask this of you..To Pull my Case,I am Permanently Disabled,I would like a full refund for my experience I had with Amtrak..My Case # is 04706936,Due to my Disability,I am on blood thinners,The train knocked me into a table so hard that I was left with a bruise so deep I am still healing from it..
I asked the conductors to please put proper toiletries into the bathrooms several times,I ended up cleaning one of the bathrooms,& the conductor asked me if I wanted a metal,I told him no I wanted toilet seat covers,reason I cleaned the bathroom is because the train knocked me into a fesses filled toilet,I had to clean me up my clothes up & the bathroom up,I was so angry at the conductors remark, but because he was a older colored man, I did not want it to turn into a argument..
Too top this trip off we were 10 hours late going ,& 6 hours late coming home, due to unknown reasons,they would not tell us why,& they can certainly care less about our luggage..Sincerely Vickie Lee Bly..Aug 31 2018..THIS IS MY FIRST TIME EVER ON AMTRAK, MY DREAM WAS A NIGHTMARE..Please give me back what I paid,and we will call it even..I have been trying to get this complaint to Amtrak since I got back, A month ago, It say Email Failed,So I'm putting it where ever I can & hope it gets read..Please Reply..
Vickie what does his race have to do with? Rudeness is a thoughtvor action...not a race.
By the way, welcome to 2018, no one calls people " colored" anymore.
Anyway good luck with your case.
To whom it may concern.
Your current employee, Nanette Owings, needs to have a background check done. She works the New York #20 Crescent Schedule that departs New Orleans, La as a dining car service attendant after doing some research I am disturbed to know that you hire people with outstanding arrest warrants as well a restraining order. These are public knowledge with both being issued in Jefferson Parish, Louisiana. I do hope you find it in your best interest to look into this individual's employment background and take all the necessary action before something may occur while she is working for Amtrak. I am a concerned traveler that does ride this train to New York on business regularly.
What exactly are you trying to accomplish here? Smh
Please do something with your Northeast Corridor service leaving Boston to Washington, D.C. On September 20, 2018 my spouse and I traveled from D.C. to NY on Acela #2110 - First Class @ 10:50 AM. Seats were assigned which made things go smoothly. Cannot remember the gentleman who served meals on that morning, but if you can bottle him and mass produce, it will make Amtrak a first class mode of transportation it once was. Remember as children we had a diagram divided into four with drawings of 4 items with a questioned underneath, "Which do not belong?". That was this gentleman. Five star personnel and I hope he is using Amtrak as it now exists as a stepping stone to greater things. On our return trip, from NY to Washington, DC on Acela #2153 - First class, I thought I accidentally boarded a subway train in any major city, USA. The person who was in charge of coordinating meals, "Gilbraith" or "Gilbrith" needs refresher courses on how to deal with the public. I actually thought he could not speak English until I heard him use full sentences while joking with a co-worker. When asking him a question, he gave blank stares like he did not understand English. This is not a person who should attend to people who spend big bucks to travel in First class. AT ALL. Secondly, I think assigned seating should be used on all first class cars, to keep down damn near pandemonium. Thirdly, make sure bathrooms are clean - especially, first class. Acela #2153 trash bin was overflowing. Finally, I also humbly suggest Amtrak places in writing, the number of drinks each passenger is allowed so not to leave it up to personnel to make whimsical decisions on who gets what. I am also submitting my concerns to other than this board. I would hate to see Amtrak crash and burn as I have observed other long existing institutions. PS - if not for the gentleman on Acela #2110 - I would rate my experience a 1.
I went on a train on September 7th which broke down in New York City, they told us to walk to Penn Street and take another train. There was no train. We had to take a bus on our own and get to our destination. So, I did not get to my destination so I did not get the full price of my ticket and they lost my luggage which had over 3,000 dollars worth of medication in it, a life saving medication that I need very badly. The clinic only gives me a month worth at a time and that is one months worth. I have wrote letters to corporate and emails to corporate and called customer service and talked to customer relations several times with just the run around several times. The last time I wrote I was very upfront and told them this is it, either they straighten this out or else. I am retaining an attorney, this is insane how long it takes them to settle anything especially when my name was on my luggage, I told them it was two big suitcases and where I was traveling to. No more trains for me, even though it is longer, I will go by bus. I'm done!!!
i need to know if anyone has any information about the the art train .it traveled around with fine works of art.it was mid 70s
Your current employee, Nanette Ownings, needs to have a background check done. She works the New York #20 Crescent Schedule that departs New Orleans, La as a dining car service attendant after doing some research I am disturbed to know that you hire people with outstanding arrest warrants as well a restraining order. These are public knowledge with both being issued in Jefferson Parish, Louisiana. I do hope you find it in your best interest to look into this individual's employment background and take all the necessary action before something may occur while she is working for Amtrak. I am a concerned traveler that does ride this train to New York on business regularly.
Sent out a letter to the presidents office at the address above about tickets that I couldn't use and the way things are ran at amtrak hubs and have not heard anything
from anyone. I guess as a person who uses Amtrak I'm just a number because they don't care as long as they get there money so I'm out of 50 dollars. I hope the president can use it to buy himself a drink while sitting in his or her desk ignoring his or her customers.
Too top this trip off we were 10 hours late going ,& 6 hours late coming home, due to unknown reasons,they would not tell us why,& they can certainly care less about our luggage..Sincerely Vickie Lee Bly..Aug 31 2018..THIS IS MY FIRST TIME EVER ON AMTRAK, MY DREAM WAS A NIGHTMARE..Please give me back what I paid,and we will call it even..I have been trying to get this complaint to Amtrak since I got back, A month ago, It say Email Failed,So I'm putting it where ever I can & hope it gets read..
On Sunday evening, July 29, 2018, I checked two bags at Penn Station in New York: a large bag to Milwaukee, and a smaller carry-on to Boston. I was going on to Boston on that night's #66, and, as I was planning to meet a friend later for dinner, did not want to carry the bag around New York.
The agent explained the large bag would have to travel via Washington as there was no through train to Chicago because of construction. I understood that, and wouldn't need that bag until I got to Wisconsin Tuesday. I received a check for both bags, one for Milwaukee and one for Boston. I saw both bags get the proper tag.
#66 was over two hours late because of wires down near Baltimore, I heard, so I didn't arrive in Boston until around 10 am Monday. When I went to get the bag, it was not there. The baggage agent, a man named Kevin, called New York but got no answer. He helped me fill out a form and took my cell number, saying he would do what he could to find the bag. I left on #449 that afternoon. Later that day I got a call from Kevin. He was still calling New York and Washington, but had had no luck yet. I thanked him for his effort. The next morning, near Elkhart, Indiana, he called again and told me he had the bag. I asked him to send it on to Milwaukee, as I would be there until Saturday, August 4th. The bag arrived the next day, August 2nd, and my friend picked it up while I was away.
I want to make sure Kevin is properly commended for this effort. Someone in New York doubtless made an error, but Kevin's sense of duty put it right. Employees like him should be recognized as an asset to Amtrak.
Only one problem on trip, Salem Or to Tocoma WA, 8/28/2018, bus service Salem to Portland. My wife does not use a wheeled chair, but has difficulty waling, especially climbing steps. Neither the bus (boarding in Salem; exiting in Portland) nor the Cascade (boarding in Portland; exiting in Tocoma) had a "mid" step device available, causing Mrs. Yoder considerable problems. The bus drive and the Amtrak personnel tried to be helpful, neither she nor I were/are pleased. Several notices were seen declaring that Amtrak is committed to providing access for the disabled, but the evidence says otherwise. We likely will NOT travel by Amtrak again. --441 Clairemont Ave. #610, Decatur GA 30030.
It`s impossible to reach anyone at Amtrak??? My issue is, I am a retired Amtrak Manager who is not being reimbursed for monies sent monthly for my health insurance. This has been going on since April. I have contacted VIA (former OneExchange) and have been given all kinds of excuses. I called last month (3rd call) and was advised the check had been cut and I would be receiving it on Sept 4th. This is the third differen date given for reimbursement. They tell me they have no names or numbers of Amtrak contacts. A couple of calls from the Advocacy Amtrak say they also have no names or numbers of Amtrak people. She says she`s tried to talk with them, but they refuse to give any info. Will someone, anyone please respond to this complaint. My address is (hidden)
I was a disable senior traveler with animal allergies riding the QUIET CAR in the handicap section. When a passenger boarded with a dog in a carrier I asked for animal to be removed from the car. I was told that I was the passenger that had to move.
This is some bull#@$& I'm on my way to make funeral arrangements to lay to rest my husband and here I am stuck in South bend IN at 4:23am when I was supposed to be in Toledo Ohio at 2:30am at this time of mourning I don't need this now I'm getting a run around about some kind of compensation for my delay this is messed up
Greeting to my Friends at Amtrak John The Owner ...as His aches of the Rail Contiune, a Hi to Matty the Jew of BNSF. I've as you know Traveled from Los Angeles, Calif to New York on either Amtrak or GreyHound since Oct 2016.... being prevented to relocate for health reasons.
And reuniting with my Son Andrew and Common Law Partner Wife to Be Danielle as even when they lived at Cher House in the Dessert. Waiting for a Marriage Date in March 2018 to be married. As we travel the same ones have reunited and stalked, impersonated, embezzed my Direct Express Debit Awarded Money from Fraud Net and even reduced my Social Security Payments Monthly to suit their Corruption againts me. from NYS LT GOV Kathleen Courtney Hochul and her M&T Bank as she now works with Arthur Anderson in Dallas, Texas in his Bank of Comerica the same bank from The Enron scandal, publicized in October 2001 all one in the same. So being provoked daily I then $$%&^*(()))))&^%%@@$%^&*()__)(*^%%#23 and sometimes tro garbage into the street cause it's all been MAFIA related to Anthony Frascone as did when in Washington, DC from the CAVA Resturant when Diane Frascone too $40,000.00 from a Kardashian for a wedding that never took place, but stuck the wedding party in the basement and she told them the she worked for Steven Anello or else.
This all happened in Union Station Washington, DC where I found my Niece and Nephen locked in a Cage after a Anello/Kezsbom/Vecchione UCLA Party from being Molested from Grandpop Piedmont and Mother Nicole...as We know Washington, DC Union Station Has been a problem of security against the Owner of Amtrak as John Owns the Building. That is not being taken care of either....on another note they all are in Albany, NY at the Capital Empire with the same Politicans doing the same stuff as when it all started when I lived at 16 Center St Genesco, NY rented a room seperate from the House of the Devries and John the Amtrak Owner left a Key to a Penthouse Apart. on East Ave Rochester, NY for me to Live in 3 years ago as then Steven Anello and his same ling mob lived in it to set up Windstream of Rochester, NY as tooo...stuck in Albany, NY waiting to travel the Same Ling MOB is Here. Family Larry Devita...etc....Church Members of the same origanization IFCA of transfer, PA and prior Employees of Advante Eastchester, NY Landlords...even tho I am a Domestic Violance Victim it hasn't matter by NYS Patrick Gallivan...and no Justice has served anyone Including the White House of United States of America...THIS IS A NATIONAL SAFETY ISSUE ON THE SIDEWALK ON THE BUS IN THE WATER ON A BOAT AND ON THE AMTRAK RAIL AS THE CONDUCTOR OR EMPLOYEE OVER RIDES THE OWNERS REQUEST OF PROPER TRAVEL TO ALL CUSTOMERS ON EVER TRAIN OTHER THEN SOUTHWEST CHIEF AS THE HOCHUL FAMILY BELIEVES THEY CONTROL AMERICA.
AS A SIDE NOTE I UNDERSTAND STEVEN ANELLO OWNS THE OWNER OF AMTRAK BACK RENT FROM PLACE OF 1. EAST END APARTMENT 3 YEARS RENT. 2. OFFICE USE OF THE BASEMENT OF UNION STATION WASHINGTON, DC UNAUTHORIZED FOR USE. AS HE TELLS ALL IN EVERY PLACE WE TRAVEL HE CONTROLS AMERICA PLACES AND PEOPLE......SORRY MATTY IS IS OFFICE REMOVED FROM LAJUNTA, CO AS YET.
CIOA UNTIL I RAIL AGAIN...BEING VIOLATED THREATEN BY JOSEPH PIEDMONT AND DIANE PIEDMONT AND BROTHER ANTHONY MEDAGLIA, REMMBER THEM THEY DIANE AND ANTHONY WAS KILLED AT LITTLE ROCK, ARK BY A CARGO TRAIN.....HELP I NEED SOMEONE HELP I NEED SOMEONE TAKE THESE PEOPLE AWAY.
THE BEAT GOES ON IN ALBANY, NY.
You suck at safety. I have observed people bring all kinds and types of bags on the train with no one's bag being scanned. The suitcases could contain explosives, nevertheless, the suitcases are taken and placed on the train.
No search, no scan,....nothing. The airports scan, wands...caring for the passengers. Just because you haven't had your train being blown up or shot up yet, you think you don't need to make an effort to stop something like this before it happens.
I'm begging you guys to PLEASE DO SOMETHING.
I'll rate this company if this company makes an effort to protect it's passenger safety and not just render the people a service.
I work for Amtrak as a Conductor. Now, even worse the new CEO Richard Anderson's newest policy is that no ID is required to purchase a ticket. Amtrak employees are so scared now of this not control who is on the train and who they really are. You have to have ID to ride any transportation system. This CEO is out of control.
Not true. We were asked for ID in Seattle for a ride to Wenatchee
I agree its sad they wouldnt let a kid board with hus parents id,but yet all the bags people carried on not one checked,they like running there drug trains
Nothing but liars from sales,ticket window,conductor,etc.would not leave my 17 yr old board train after we were told he could ride the train with my id,then they let him sit outside overnight.amtrak should drug test and maybe worry more about the drugs they are letting passengers board with than a 17 yr old.now my kid will miss school,thanks liars
I'm Mildred Harris and I would like to say that I rode AMTRAK for the first time and it was the worst. I was going to New Orleans to celebrate my classmate graduation and it was 6 hours late and when I got to New Orleans I had lost my room had to wait a while to find me another room it was very frustrating having to wait on a room and I was very tired. And was late coming back to Meridian, MS. I call to tell them about my experience and I got a $60 voucher and I think I should've got my whole refund back. I don't recommend AMTRAK to no one i hate it turned out that way but i was really looking forward to a trouble free trip.
I can sympathize, you were probably on the same train I was the beginning of August. First the train was suppose to leave Greensboro, NC at 3:44 am to arrive in Manassas, VA at 8:35am, before I could get to the station, the train was late. Long story, short...the train did not leave Greensboro until 7:00am and I did not arrive in Manassas until 11:30am! Of course that threw my entire visit off and I had to pay to get a Lyft ride because my relative had to go to work and could not sit around and wait for me to arrive at 11:30. Then on my ride back the train left Manasssas at 7:22 pm on time. However, after about 10 minutes we were stuck on the tracks until 9:12pm, then began moving once again at 9:47pm. Needless to say, my return home was 3 hours late! I have written to Amtrak twice, and have not received any response at all. I will write again, and if necessary contact the Board of Directors. It is ridiculous how Amtrak customers are treated.