I recently attempted to contact Amtrak Customer Service in regard to an unfortunate experience received on 12/19/2016. I have no resolution and have been dismissed as a customer which has completely changed my way of thinking in the obove average customer service I have usually received while traveling on your brand. I was completely humiliated on the way back to philadelphia from Baltimore ( which is my normal way of traveling thurday through Wednesday for work) I understand that you can not control your passengers as all times. However, not only did I complain to the service conductor two other travelers complained of the passengers actions towards me. He even went as far as referring to me as a "DOG" the conductor just informed me that " the seats are all full and nothing can be done and I only have 22 more minutes until I reach the station" the lack of care from the conductor was horrid! Ive done nothing to deserve this. I booked the ticket online due to I was running late.I have made several attempts to settle this unfortunate act. I have also called and was up hung up on or somehow transferred to a survey to be taken
FYI AMTRAK AND GREYHOUND DEAR SECT'Y A FOXX, DEPT OF TRANSPORTATION: BELOW IS A TRANSCRIPT OF MY BAGGAGE CLAIM LETTER TO GREYHOUND RE: 3 BAGS. ALSO: SINCE THIS CRIME CARRIES A STIFF PENALTY OF TEN YEARS IN PRISON I WISH TO REPORT A CONCURRENT CRIME ON AMTRAK I REPORTED TO THE FBI. THE DEPARTURE CITY WAS PORTLAND OREGON ON DECEMBER 31, 2016 TO SPOKANE AND AMTRAK CRIMINALS RETALIATED SEVERELY AND ALSO STOLE MY 7 PIECES OF WALMART LUGGAGE HELD BY MATT, THE STATION BRANCH MANAGER, TELEPHONE: (hidden). PLEASE INVESTIGATE AND ADMINISTER ACCORDING TO THE LAW. AMTRAK RAILPASS #3BC668. DEAR GREYHOUND: PLEASE WRITE ME AT MY EMAIL SINCE I AM ON THE ROAD NOW IN LYNCHBURG, VA 24501. EMAIL: (hidden) I HAVE A FAX TOO: +1 360 841-7251 TELEPHONE: (hidden) GLI (hidden) INCIDENT #?305061 TRACER#10740199 #04089641 INCIDENT INCIDENT #?305061 TRACER#10740199 INCIDENT 04089641 ??? CONFIRMATION # 21968625 REFERENCE #3055576 DEAR AMTRAK: 7 PIECES OF MY LUGGAGE ARE LOST AT THE SPOKANE WASHINGTON AMTRAK STATION; MATT IS THE STATION MANAGER WHO HELD THE WALMART LUGGAGE; RAILPASS #3BC668 ALSO USED ONLY 2 SEGMENTS ON THE RAILROAD, ONE ON TRAILWAYS TO BOISE, IDAHO TOO. I AM ENTITLED TO A REFUND AT THE MINIMUM. BEST GERSHOM STEVEN MENDLOVITZ
Hello recruiters at Amtrak,
I've been applying for different Locomotive Engineer positions and was wondering who exactly I should address a cover letter to.
I've enjoyed your reliable service and I would be delighted if I could help make Amtrak even better for everyone.
Hope for a response,
Cyrus Chardown (not my real name)
The worst customer service by far I have ever talked with. The customer service agent hung up on me. Delayed train for 7 hours!!! My kids missed the 1 day we had to visit Washington DC. The train ran out of food.I to give my kids a bag of chips for lunch. Customer service agent refused to let me speak with a supervisor. Then hung up on me!!!! Just said I'm sorry, I can offer you a volcher that is only good for 1 year. My family doesn't even get to go on vacation ever year. Not to mention she stated that there could be additional fees we could have to pay. So basically they just said sorry we ruined your vacation. But there nothing we can do about that. Delays happen... Who does that???? Highly dissatisfied. Shame on Amtrack!!!! I wrote to corporate via certified mail with signature needed they received the letter yet I have heard nothing from them.
Try American Airlines. You arrive the same day. You wont have to listen to customer service people. You can book your own trip. If you get disconnected or make an error you can contact an agent on your dime. They are very attentive.
I'm fighting them now for RIPPING OFF MY SON when it was completely their fault. I sure hope I can come back and give them a good review. I'm really not looking forward to the whole Facebook, you tube, Instagram, blog, Gov't agencies, BBB, lawyer route
Rude employee attempted to leave me on platform as my 2 personal bags she considered luggage but I had measured and weighed everything but since had a crossover purse on with my ticket she counted it as 3 personal bags. She told me then to hurry up and get on I was holding the train up. I'm 65 and I've ridden this train about 20 times and know the rules which she attempted to change she then talked about me and mocked me to other passengers. A different conductor pulled up the policy and I was correct. No apologies from the bitchy one. I ride and recommend Amtrak to everyone but will be rethinking this bs. How dare you treat me this way I am kind and mindful of everyone and the rules and she was horrible and should be fired.
O, I agree with you, they need to either A. Fire 1/2 of there crew or B. Re-train them. If that is at all possible! I had a awful experience from multiple employees on a train from pasco, Washington to Spokane.Also took the train, which should of been from San Luis .ca. To Portland.but went on a lovely BUS... This co has not even heard our horror train story yet.I'm furious with them, they are not out for good customer service relationships, that's for sure!! They will hear from me at the first of the year. God help them!!# THEY WERE RUDE RUDE RUDE
Displease amtrak rider dec 22 2016,said location new Carrollton md station. As an weekly rider we all hear thee important announcement of see something say something or see an unattended bag kindlypolicy is that your bag.well one Amtrak cashier clearly forgot that policy. Im 6'2ft tall 3times me is 18'6ft long approximately 7foot steps waiting on my train in line for coffee bag in my sight im the only one in line 1min tops. An Amtrak cashier walks up to the bag looks around then deliberately kicks my bag.i call out to him or she man ,really couldn't tell lol,but anyway i said Sir why are you kicking my bag, he didn't say hey is this anyone's bag or nothing .what happen to the smiling customer service people, this guy clearly didnt follow company policy on so call unattended bags.you dont kick it you
Ask who's bag if no one answer ,u call the police too investigated. He put everyone in danger by kicking it if this was a real suspicious package or bag we all might be dead or in trouble. The nerve of him kick my belonging. Upon making a customer complaint ,i uptain
His name micheal batiest , also this was an Amtrak superintendent who was fired by amtrak in oct of 2015 Washington dc union station,but was brought back as a ticket agent .people like this should never work a great company as such.one asshole amongst many good employees. I pray Amtrak deals with this guy swiftly.
I was empathetic until you use the word A...hole. credibility?
There is a new baggage policy. You are technically to be charged for the third bag. I dont know why she dicussed it with others. Lots of passengers are not knowledgeable of large Corporations policy changes. It sounds like you didnt like her and she didnt respect you. Sorry that happened.
Your company definitely needs to learn how to communicate with their travelers, Andorra passengers, our train was stuck in the sierrs for 3.5 hours. We were given 3 updates with a lot of employees with bad attitudes because your paying customers felt like they needed more communication.
Then again maybe it starts at the top?
Hello from Cynthia Cariseo
I take the auto train and amtrak all the time North and South. I live in Hollywood, Florida.
I love taking the train.....Your customer service on the train is awesome. Unfortunately they have nothing to work with.
4 or 5 trip so far this yer
Trip #1. Could not use the bathroom in my room.....smelled so bad
Trip #2. Ditto
Trip #3. 15 hours late due to old tracks
Trip #4. My room was so dirty.......I have pictures of one of the worst rooms ever. All the rooms were dirty as I looked around. It was horrible......over $500 spent for this roomette one way and I could hardly sit on the seats in my room.....At least the toilet did not smell to the point where you can't open it like my last three trips.
How sad it is that we are one of the most powerful countries in the world and have a train system so antiquated, old and dirty that I find it hard to continue to travel with Amtrak.
I know for me it is sad because I love to travel by train.
Every time I get on the train something else is taken away. China to plastic...filet steak with red wine sauce to beef with ketsup......there was no water in my room. And every time I get on the train the room is more expensive. I have paid up to $1,500 one way for a room that would be unacceptable to any hotel room in the world.
ONCE AGAIN KNOW THAT YOUR SERVICE PEOPLE ON THE TRAIN COULD NOT HAVE BEEN NICER OR MORE APOLOGETIC.
I am on the train from DC to Columbia SC. We are already two hours behind schedule. These trains (the 91 and 92) are habitually late. They make up the same excuse every time about changing a motor. If that maintenance happens every day then change the schedule. Wick Moorman took over as CEO in September. I wonder if he would have put up with this nonsense when he ran Norfolk Southern? That hick should sell his remaining shares in NS and focus exclusively on trying to get Amtrak to run even remotely on time, or alternatively, just change the schedules and stop forcing your employees to lie to us every trip.
(W)Vicky Moorman is a woman. A tranny.
Good Day. I am emailing to inform whomever this may concern.
There appears to be a technical problem with the career section of the website. Whenever I click on a job posting to apply a message appears stating "This job cannot be viewed at this time. It has either been deleted or is no longer available for application." This appears for every posting regardless of the date or city. As a result I am contacting you to forward this information to the appropriate person, please.
I have tried calling the 1-800 number, calling (hidden), emailing CONTACT US and web chatting with an automated representative "Ask Julie". I already have a personal profile and have applied in the past with no problem.
Thank you in advance for your consideration.
I am also having this problem with the career section of the website, and have been all day today. I have found the same error message with finding the jobs regardless of which option I select. I have my profile completely filled out and have filled out the assessment in the past and have never before had any trouble with the careers section of the site. I certainly am hoping this information is fowarded to an appropriate person that can correct this glitch, as I am very interested in applying for an On-Board Services position.
They have NO jobs. It's a hoax. Wake up.
I am livid, I have applied with Amtrak over 30 times and have been told that I am not qualified for the positions that I am applying for. I am a business major who has acquired an Associates in Business/Administration, Bachelors in Business/Management, and am working on a Masters Degree in Organizational Leadership and Management. I have applied for positions within my fields of study only to be told that I am not qualified. I have managed teams of people under 2 different Commissioners in Philadelphia only to be told that I am not qualified. Something STINKS here and it's not me. I was told by an employee that you have to know someone to actually get a job with Amtrak. What about hard work, education and know how ? I have applied for jobs in New York, California, Philadelphia and even Washington. Chronyism is what this organization seems to thrive off of. I do not have a criminal record and I am a study at Peirce College of Philadelphia. I can't even get anyone on the phone to tell me why I am simply not qualified for positions in my field of study. I can't be the only person going through this. This blog I believe is just for venting... I doubt that anyone even looks at it.
One needs to be in the Masons to work for Amtrak.
I am not happy, upon getting ready for a return trip to Florida, I noticed my suite case was damages. It was a heavy duty Wisdom suite case, so I never thought anything could happen to it. I called Amtrak and asked to speak to an agent. I was given to customer service who informed me that only a complaint could be done because I did not notice the damage when I picked up me bag.
I can not say how unhappy I am because this limits me greatly.
I have reservations for next week and don't want to check my bag knowing now that it is not secure. However, it limits me to what I can take. Or check it at my own risk. Is there any compensation for me letting Amtrak handle my suit case. I feel I should be compensated.
https://www.facebook.com/inez.edwards.90 Travel Days December 29th and 30th (Albany, New York to Orlando, Florida)
I enjoyed my trip so much I posted my travels on my Facebook page. I even came up with a catchy slogan which reads...Amtrak delivers again and again...
I did see how seniors seem to be a bit neglected. I suggest assigning a special employee that attends to the needs of aging seniors and the disable. They are our wise population and deserve special attention.
Sure, I'll be happy to do a commercial for you! I guarantee you that people will want to jump on board.
Paid Acela fare to DE. From NYP ,arrived 45 min late
Lost connection to pvt party because pick up was at station for other guests also from WASH who were on time.
From all the complaints I have read I sincerely doubt that mine will receive any notice. My husband and I are 74 and 70 with some leg problems. Our son whom works for Amtrak sent us tickets tor Christmas. We were very excited til we arrived at Aberdeen Md station. Went to the wrong parking area had to go through a dingy tunnel with several steps. No attendents at this station. Bathrooms were disgusting. We were to board train 171 Dec 23 2016 to Alexandria Va. No help boarding. There is a gap of at least six inches or more from platform to step up on train. No direction and we had never ridden a train. Also we could have ridden for free considering NO ONE checked our tickets the entire trip. Anyone could have boarded with a bomb or other item snd know one would have known they were even on the train. Sincerely thinking of contacting the Transportation department and see if they can offer an explanation or apology.
Had a terrible experience with the amtrack workers the food service man was so rude and downing the service not friendly at all complainIingredients about his job etc