Information, reviews and public commentary for US companies



America Online
770 Broadway
New York, NY
Tim Armstrong
CEO and Chairman
(212) 652-6400
Twitter IDs
General profile image

Clyde - 7 d 9 h ago


Is it possible to talk to someone at AOL that doesn't have a mouth of marbles?

General profile image

Marty - 7 d 15 h ago


I had no dealings with AOL until Verizon moved the emails to AOL. Once I got moved to AOL for my emails (which was a big project) it was working OK using live mail. I had a computer problem to other day and lost live mail. After making several phone calls - one person said all this number that number said call this number and so on. Finally I did get a person in a foreign country that got my email to work but LOST all my folders and sensitive emails. I was told they can not get them back. I was also told they have AOL desk top but it does NOT work for Verizon customers. Maybe it will work in December or January. So I'm now getting emails on a old system that is not user friendly. AOL sucks.

General profile image

Happy trump supporter - 15 d 6 h ago

You lost,obama legacy will be the decamation of democratic party.leave trump alone not even pres yet,u lost big time.ut perfect call for the bunch of liberal assholes at aol.great call and weap.trump for 8yrs then his kids a new dynasty in the making

General profile image

You'll be Broke - 8 d ago

After 8 years you'll be broke while Trump handles his dynasty. LOL.

General profile image

George S. - 8 d 10 h ago


Your "2nd account" for LifeLock is bogus. I have tried for THREE WEEKS to activate. Your "customer service" people (thanks for employing non-USA people) say "this is a known issue and AOL is working around the clock to fix". Yeah, right. I have been a paying AOL member for 23 year.......maybe it is time to stop.

Offering a service - that people pay for - and then not delivering is probably deceptive trade practice - or at least terrible business ethics.

General profile image

Butch B - 9 d ago


I hate your bait and switch headlines. All you do is aggravate us to no end. What are you trying to accomplish? You get an "A" for pissing us off.

General profile image

Jerry - 12 d 15 h ago


I was hacked and spent 30 minutes with someone who barely spoke English. to get nowhere. I know more about computers than she does!! And that's not much! I have been told for years that AOL was/is the worst!. Now I believe them! I just called the corporate office and the phone has rung 121 times and no answer. You are a fool (like me) if you continue with AOL! Get smart and make a change. I could only give them a zero score; they deserve a minus 10! I think they just surpassed Comcast as the worst rated customer service company in the US. Look out America! Middle class jobs are going (gone) over seas. The difference with AOL and Comcast--I do have a choice; at least for now

General profile image

Ann - 38 d 10 h ago


I have had problems with my AOL desktop for months and have spent endless hours talking to tech support and "AOL Assist." Tech support has uninstalled and reinstalled my 9.8.2 3 times and nothing has changed. Yesterday I spent 5 hours on and off with "AOL Assist" who informed me that they do not handle problems with AOL software. I always get someone in a foreign country and problems are never resolved. They just get worse.

I chatted with AOL today and was told "understand and I do apologize about this inconvenience. Our system is currently undergoing a maintenance relating to your issue. In fact, we are receiving a heavy amount of similar cases like yours. Currently our fix team from headquarters are well aware & are working around the clock to fix this. This is ALWAYS what they say but nothing ever happens and they say they don't know when it will be fixed.

General profile image - 38 d 6 h ago


This sounds exactly like the experience I am having as AOL blocks the legitimate content of my new start-up eCard company from all AOL users including myself. My server is on Go Daddy and they tell me it is a common issue and gave my web developer a form to send to the AOL Postmaster to simply have my IP Address unblocked. My case has been "expedited to the highest" level so many times since Friday October 21st it is a joke. I will be writing more about this tomorrow because I have given them 24 hours to fix it before I start naming names on the support floor as they call it and sending certified mail to Tim Armstrong and Allie Kline, Chief Marketing Officer at AOL. They have cost me two months and the loss of the entire run up to Halloween because I can't launch a site that is going to subject me to all kinds of complaints and refund requests because the cards consumers paid for did not arrive at an AOL address. Nobody seems to care, even though my one and only e-mail address is the one I established and have maintained at AOL ever since 1998 when I paid for and accepted the worst dial up service you could imagine. Some reward. But this issue is not my AOL mail but AOL blocking legitimate commerce from a legitimate eCommerce site by an Connecticut-registered LLC certified secure by Go Daddy, PayPal and my own bank.

General profile image

Preston edwards ( - 20 d 12 h ago


Preston preston edwards @ closed the account over 3 years,ago and they are still stealing from me tgey say they knos its closed but dont know,where its,going fond it hard to belive must be filtering it to a terrorist organisation getting ready to involve lawenforcement against them and boa

General profile image

jspandccp - 14 d 7 h ago


Are you aware that there is a 30 day period when you call them and they will refund your money if you ask for that. You also can get in touch with AOL INC 22000 AOL WAY, DULLES, Va 20166 08424851. However I suggest calling AOL first to see about a refund for not fulfilling your request for help with your computer. It does happen.

General profile image

Anonymous - 14 d 16 h ago

Less than 1 starr,horrible post a picture of hilliary stating it went viral of her in a bookstore.

That wasnt a pic of her in the bookstore,why would u be so deceptive.

Hilliary lost big time.get over it .trump will be there for 8 yrs

General profile image - 16 d 11 h ago


For close to 20 years I have had AOL as my provider with limited problems. Now I cannot receive email for the second time in 3 weeks. I am tired of talking Philippinos. And Romanians you can barely hear much less understand.

I want to talk to a real American aol technician

who knows the have my phone number.

General profile image

Bigdaddy - 18 d 5 h ago


Had to call AOL today after the Apple Store told me my iPad user name and security code was OK but still no email. Could not understand the man on the phone line. Very, very poor english it when he started to tell me that for almost $500 they could fix my problem I balked and said I would need to check with Geek. He then wanted to argue with me and tell I had to do this now I hung up. Geek confirmed I did the right thing and showed where AOL people had already accessed my computer so as to see everything I did on the computer. I will never again use anything from or with AOL!!!

General profile image

Bob Illinois - 21 d ago

Been a member of AOL for 20 years. Tired of the stupid AOL email challenge. AOL needs to give 100% spam control to its members because AOL does not have the skills to properly operate a company.

I am getting ready to cancel my subscription. How much do the CEO, President and Board of Directors of AOL get paid to not know what they are doing?

I am also getting tired of talking to people in customer service that can barely speak English. I asked to speak to someone in the United States and they cannot connect me. Twice I called and each time I got someone in the Philippines.

AOL is nothing but aggravation.

General profile image

Bob Illinois - 21 d ago


Been a member of AOL for 20 years. Tired of the stupid AOL email challenge. AOL needs to give 100% spam control to its members because AOL does not have the skills to properly operate a company.

I am getting ready to cancel my subscription. How much do the CEO, President and Board of Directors of AOL get paid to not know what they are doing?

General profile image

J.lee - 21 d 11 h ago


Have been a member 18 yrs and just experienced THE WORST CUSTOMER SERVICE EVER!!!!

No more America On Line .....WTF is AOL????

General profile image

Anonymous - 22 d 8 h ago


Have an account with AOL for 20yrs and were suddenly locked out due to unknown activity, contacted help and they wanted to know what the answer to my wifes security question was twenty years ago. No help so far contacted corporate and will see. New email service?

General profile image

Deborah Taylor - 27 d 8 h ago


I have been a Canadian user of Aol and recently needed assistance and found out your Canadian Office is now in Romania was really disappointed in the service I received. You really need to re think your decision not to have services in Canada or the USA. First time in 30 yrs I have been unhappy with the service given by AOL.

General profile image - 29 d 13 h ago


"The Year of the Customer?"


For a month now you have been blocking my legitimate business and Go Daddy server with your spam filters. AOL users cannot send or receive eCards from our site while everyone else can.

Level 5 Server team? Escalation to nowhere.

Only a supervisor named TED out there somewhere keeps trying to move things along. But he is not cleared to know or tell me what is being done. He should be CEO and Chairman.

General profile image

Anonymous - 34 d 10 h ago

How unfair you have been with regard to news about Hillary Clinton in your AOL email news section - the antagonistic point of view is pervasive. Cut it out.

General profile image

kittle369 - 35 d 4 m ago


have been trying for a week and a half to get my account back , nothing but BS when I have given them all the info plus extra and they still piss around and deny me access to my account hate you guys AOL holding me hostage over my account

General profile image

Dawn Wotring - 41 d 11 h ago


I have been in contact with Ricardo Camacho off & on in regards to a charge that is automatically coming out of my checking account each month. Suddenly, the email address he provided no longer works. This has been an ongoing issue for me for close to 16 years and I am extremely frustrated. Every time I think I have someone who will help me within AOL, they suddenly stop communicating and the address &/or phone number they provided no longer works. Please help me. I cannot continue to have funds come out of my checking account that are not valid. My contact information is (hidden) or (hidden).

General profile image

Alias - 41 d 23 m ago


It's because those people get laid off. Aol has layoffs nearly quarterly, and has for over a decade. Doesn't matter how long someone has been with the company - if they make what is considered 'too much' or if someone doesn't like them for whatever reason, they are put on the chopping block.

Your best bet is to call customer service and immediately escalate to a supervisor. Tell them you want every charge to your checking account refunded. They should have records showing all of the times you have called, and you can forward them your emails with various employees. If that does not work, take them to court and make them pay for your court costs on top of it.

General profile image

Anonymous - 35 d 9 h ago

Did you ask your bank to help?

Other Reviews & Comments

Val Dunaway ... 

T-Mobile USA, Inc.
Anonymous I am very frusturated with t moble representatives they are ... 

McDonald's Corporation
Mags I have been to the store on Teasley in Denton, TX several t ... 

Anonymous Thomasville, GA Applebee's is very rude and disrespectful.  ... 

Cricket Communications, Inc.
Anonymous I want to fucking kill myself. I just reset my phone and I  ... 

Enterprise Holdings, Inc.
Jacquelyn If Hertz was still on W Market, I definitely would've never ... 

Dollar General
Amanda I live in Salisbury MD and I shop at your store #4472 on Ci ... 

Sakina Jones Hello Mr. Randall,

Victoria's Secret Stores, Inc.
Anonymous What happened at the Oxford Mall with that young black lady ... 

J. C. Penney Corporation, Inc.
Lei I had the same thing with an order.. with the 10$ credit i  ... 

Fox News Network, LLC
Molly What a breath of fresh air having Martha McCellum taking Me ... 

24 Hour Fitness
rich the glendoa 24 hr gym is falling into disrepair and nobody  ... 

Circle K Stores Inc
Chante Billingslea I have been going to Circle K for 12 years on Vegas and Mic ... 

Public Storage
nilly gordon I was a 3 and half year customer of public storage my unit  ... 

BP Oil
cartoon the bathrooms at bp stations are breeding grounds for germs ... 

Bank of America Corporation
K.Terrill Worse bank ever. Fraud depart mentioned is a joke and will  ... 

Safeway, Inc.
Shocked I was recently in the store in Phoenix at 39th and Happy Va ... 

Big Lots
Brenda provost I was in your fern creek store today we shop there quite of ... 

Anonymous Shipping VIA USPS absolutely sucks, AMAZON, get your act to ... 

Abercrombie & Fitch
Order# 20136045775 I just spent over 2 hours on a phone with Abercrombie Custo ... 

Peggy My name is Peggy and my husband and I use Amtrak for round  ... 

Flash Market Inc
Ray I've been to several flash market stores , and serial other ... 

Anonymous My name is Larry Mayle an I have been a very loyal customer ... 

sterlingsilvr94 a tumblr page named "kaycethenudist"is a fake acc ... 

7-Eleven, Inc.
KALOSHI REALTY i am having trouble finding the corporate rep for brooklyn  ... 

Allstate Insurance
darrin collins He committed fruad to two employees

CarMax Inc.
Clara B I cannot believe Carmax's business practices. They say that ... 

American Airlines
Debbie G., Cleveland, OH This was my first experience with American Airlines. My fli ... 

Dell Computer
AB Definitely...we are so frustrated

Ashley Furniture
Jacqueline I have purchased furniture from Ashley for years, no proble ... 

Church's Chicken
ANGRY CUSTOMER Card was charged twice!! Supposedly the transaction was voi ... 

American Express Company
Rakesh Karun I applied for an Amex platinum card and was told that I wou ... 

Albertson's LLC
Ruth Hummel Is it true you are re-opening the Albertsons in San Pedro C ... 

Bank Of The Ozarks Inc
lefthandgal After over a year of trying to resolve a very simple proble ... 

Honda Motor Company
Kelly Schmidt I bought my 2007 Honda Accord back in 2008 when it had apro ... 

BMW of North America, LLC
NOMOREBMWS I have been a BMW customer for 20 Years. WHAT HAS HAPPENED  ... 

Outback Steakhouse
Anonymous like food i all way go there in my school we are sending so ... 

Geico Corporation
William Ross We trade in a vehicle back in March of 2016 - after trading ... 

Lg Electronics USA
TC161118-2262 (No Longer a Customer) Cont... final statement.. LG CS as of today (month later) h ... 

Rent a Center
Omar rosales This is the worst place to rent from I been having sofas fo ... 

TGI Friday's
Anonymous Friday's location: Cnr. Rte 300 & Rte 17K Newburgh, NY

Apple Computer
F. Jack Herrmann Mr. Tim Cook Chief Executive Officer Apple Computer 1 Infin ... 

Dish Network
Poed Shame on you,outsourcing your customer help to phillipines  ... 

Citizen's Bank
Brenda Your branch manager(JOSE"ROB"PENA) at the citizen ... 

Panera Bread
Jan Love my vero beach store.I am having a problem finding your ... 

The Wendy's Company
.. How hard is it for your cashiers to put a lid on a cup. Ple ... 

Nordstrom, Inc.
Jimmy Where is the "Nordtrom" Holiday Party at?????

Food Network
ComeON! I'm really tired of watching Chopped. There is an absolute  ... 

Placeholder advertisement