Information, reviews and public commentary for US companies

 

AOL

Rating
0.493776
Web
http://www.corp.aol.com
Related
America Online
Address
770 Broadway
New York, NY
10003
Contact
Tim Armstrong
Role
CEO and Chairman
Phone
(212) 652-6400
Employees
5,660
Twitter IDs
@AOL
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CHARLES JOHNSTON - 1 d 23 s ago

0

Been a customer [cust, herein] for more than 20 years. Reps said cust qualified to get computer repaired or replacement if unable to repair. Mailed the unit to the repair location. After a few weeks, reps stated cust qualified for a replacement. After several attempts to receive a replacement, finally settled for the Lenovo laptop. Called to add AOL Assist for $199 which was for one year of 7/24 support.

On 16 Oct 2017, called for tech support under the Assist and was denied. Rep said there was no $199 charge for Assist. Rep said there was a charge for AOL computer protection. Cust said AOL already said membership included up to $1000. for protection. A female who said she was in "Billing" and said her name was "CA" spend almost two (2) hours harassing cust about the dates, phone numbers, name of contact person and more nonsense stuff but refused to even find the $199 charge which even the tech support section found. She even stated the phone number was not one of AOL phone number in her directory. Yet, cust had gotten support from the number several times.

After seeing CA intentions was just to aggravate, disturb and make a customer hate AOL, cust politely said goodbye and will contact the executive offices in the hopes of finding someone with some skills to resolve problems. [Data Input Operator: Ms. Cindy Mahoney, Volunteer [ 1ST DRAFT ]

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GJA - 8 d 5 h ago

2

Did you know your news headlines are missleading? It seems that 50% of the time the headline for a click on news story on your AOL main page does not match the story that opens. Why? It is frustrating. Please review this and see if you can fix this.

Thank you.

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JERRY - 1 d 7 h ago

1

AND VERY ANTI TRUMP...VERY I'M NOT CRAZY ABOUT OLD DON EITHER, BUT AOL BASHES HIM EVERY DAY. THE CHOICE WAS HILARY...

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Jim Hutchins - 4 d ago

1

I have tried 3 times, unsuccessfully. to cancel a trial subscription at AOL. Any suggestions?

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Agent007 - 8 d 36 m ago

0

The new AOL GOLD system is absolutely terrible. I have had AOL since I first owned a computer and loved the user-friendly features it offered. There is absolutely NOTHING I like about the new Gold system beginning with the awful looking mail sign on page. Everything that made AOL worth paying for is now gone. Why would you change the entire format of something that millions love!? AOL claims that the new system is better and that is totally UNTRUE! I spent many hours customizing the wonderful features of the original format, to now find out that EVERYTHING has changed and most of the things I loved, have been removed or altered leaving a system that is very unappealing. Even though AOL customer service was not the best, I stayed because I loved the ease and convenience of using AOL. If you are unable to offer the ability for those of us who HATE this new system to stay on the old format, I will be leaving, why pay for something that Sucks when there are so many free servers? I won't be surprised if you lose millions of customers. The "0" Star Review that I gave, refers to the new GOLD system.

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X-AOL Customer JDT - 7 d 12 h ago

0

You are correct. I was with them from the start too. I have no idea who thought of this. The e-mail has less smileys, no stationary and no art. If you call you can only get someone in the Philippines? I thought it was America On Line? I will get more for free somewhere else.

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Hope - 4 d 28 s ago

2

I totally agree. Did you also notice that you no longer have your files, directories, etc that, for example, were just a click away to bring a upload a picture to Facebook. I have been with them since the 90's and will be cancelling. No reason to stay when Mozilla has it all. All that is left is an empty box in a gold wrapper for $7 a month....legal theft!!!!

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Anonymous - 5 d 11 h ago

0

i called aol today because i had an issue with getting the aol app for my iPhone 6s and i just told that has of december 15th my aol account will not work ect SO IF ANYONE HAS AOL DO NOT USE THEM USE GOOGLE APPS TO TALK OER VIDEO CHAT ECT

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bc @ bs - 6 d 6 h ago

0

No. 1....does aol EVER respond????

No. 2....how is it that all of a sudden I have to endure multiple/annoying ads that magically started to appear recently? For some reason I am unable to opt-out of any of these ads...except the "interest based" ones & that has to be redone EVERY time I delete cookies!!!

No. 3....Suddenly I am getting election ads (Virginia Governors race) that are popping up & can't be stopped/deleted!!!!

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Townes Wynne; 1 {214} 662-5916 - 8 d 9 h ago

0

AOL ISP

10.09.17;

To: Tim Armstrong-CEO & Chairman; AOL

From: William T. Wynne

"Review: (hidden) " I was one of apparently several customers of Verizon that got sent to 'AOL' to continue receiving my Email at the targetgolf A/c. All in the same week, and Without any ADVANCE notice, I was notified by Email that my A/c had been purchased by another ISP (Frontier}. This was approximately a year ago. Up until 3 weeks ago, I was still using the (hidden) email that was transferred for me. All of a sudden (for no apparent reason}, I could not get into my AOL A/c. The Company AOL Outsourced the Customer Service to {Somewhere Over Seas} will not call me so I can give them my new Phone {Cell Phone #, without TEXTING CAPABILITIES SEEN BELOW. The second week, the Outsource Company requested a copy of a Utility Bill, My Frontier {ISP} Bill, and a copy of my current Drivers License. I sent all that was requested with a black out of private ID Ac #'s. We are going into the 4th week and still NO REPLY from your Out Source people, wherever they are. Tim, I realize you will probably not even read this message, but I intend to stir- up the pot any way I can, unless it gets resolved in the near future.

REGARDS,

William T. Wynne - 214 662-5916

PS: This whole program your Outsource People is leaning towards several things, of which Identity Theft stands out as a forerunner. I HOPE NOT....

C/c: FTC, BBB, File

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termlimits - 8 d 13 h ago

0

Avoid buying yahoo, AOL, or Verizon stocks.

AOL does not work and it appears they sell your AOL email address to porn site. I have set up spam blocks, word blocks, and filters, but I still get porn emails. I contacted customer service and that's a waste of time. AOL is selling your information to the highest bidder. Why do you think none of their programming never works.

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Charlie - 9 d 6 h ago

0

I am one of the verizon.net email customers that was sent to AOL mail program and was sent a rather frightening notice: "we're writing to inform you that your current third party email application is not using the latest, secure mail connection settings. In order to continue sending and receiving your verizon.net mail via your third party email application, you must update your connection settings by November 7, 2017. " Well, after tracking all this down it appears that everything I was required to do when I originally made the change is fine and secure, perfect, as it were, and the time I have just spent on line to surmise this has been a waste of time and just AOL's way to get me to install their desktop program. Thanks, AOL. I have a great feeling about this new relationship. (I would be very happy if that were true...)

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disgruntled - 8 d 13 h ago

0

Absolutely the worse customer service ever and shame of Verizon for doing this to us! I just jumped through the same hoops as you, Charlie. I operate a home office and the email issue is a problem for me. I thought AOL just wanted us to get their app!

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Frank Schnierow Frip31@aol.com - 9 d 13 h ago

1

New Gold operating system DOES NOT WORK Transfer of Address book incomplete and outdated. PLEASE PLEASE hold off on dropping the support of 9.8.2 until GOLD is flawless. Stop pushing GOLD. Cosmetic changes on email DO NOT fit your major Senior audience!.

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David - 10 d 6 h ago

0

Absolutely horrible service or, actually, NO service. I called the customer service line, received an introductory message, was placed on hold for about 30 minutes, then rolled over once again to the introductory message and place on hold. I finally gave up. I attempted to email my dissatisfaction to customer service but its email service is disabled, according to the posted notice, because it is overloaded. I could not even locate an email link to the corporate office. I will drop AOL.

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John A; DiFrancesco - 12 d 13 h ago

0

AOL services;;; I have been on AOL for many years. Recently I could not get onto my mail. (Johnnydewars53) I tried to re-register) your reply. possible invasion on your service,.....so you must use another password........!! Your spokesperson (phone) starts selling, selling,.........Not be helpful, EXCEPT. selling, selling....!I could not even get a new account. I have signed on to GMAIL. COM. No problem. Thanks. John DiFrancesco.

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Anonymous - 11 d 4 h ago

Same here!! Im worried about what has alteady happened and being talked over.anyone know corporate number

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bboster - 11 d 7 h ago

0

While working on my laptop today, I had multiple tabs open in Chrome. When I switched back to my AOL email, a notice popped up saying there was a network error. When the page refreshed my entire inbox was empty. I called customer support who immediately told me there was nothing they could do unless I had a premium account. I reminded him that the error was on the AOL server side and not my computer. He put me on hold and when he came back I was informed that yes my inbox was empty and that the emails couldn't be recovered. I may be mistaken, but there are all kinds of software programs that recover data on computers when deleted. And you would think that since it was AOL's fault, they would be trying to help. No such luck. Call placed to corporate too.

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Anonymous - 11 d 4 h ago

I jut got 7k emails in my sent box!!! All my records back to 201..7 years ago and aol does not know why

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RMN - 12 d 7 h ago

Instead of posting fake news and harassing our President and his family, you should focus on resolving your Customer Service and technical issues.

See all reviews below.

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Anonymous - 15 d 8 h ago

Awful. The worst customer service I've ever had to deal with in my life

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Anon - 18 d 4 h ago

AOL Corporate please investigate hacking of AOL preventing customers like me from logging in accessing my email. Google Comcast Metro PCs Hewlett Packard T mobile employees could be involved in hacking customers services.

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Frank Russo - NEED HELP - 48 d 14 h ago

0

Just horrible - I am a communications officer for various Veteran organizations such as American Legion, VFW, AMVETS, VVA. I send out emails to our membership with important veteran news and the organizations' activities and schedule. All recipients with AOL addresses, and now including those with previous verizon.net email addresses, are being rejected. Not 5 or 10 but approximately 150-200 addresses that are being rejected. I have spent hours with AOL representatives, some who need to go to school for interpersonal skills and some who are con artists trying to coral you into a service plan. I have tried to complete a white list request and no one at aol would help with completing this ridiculous form. The information I pass along is related to veteran benefits and is extremely imprtant to the recipients. I have never experienced anything so pathetic. IS THERE ANYONE IN CORPORATE THAT CAN HELP? My email is (hidden). Other than that I must recommend to my recipients that they move out of the AOL arena and acquire another email address from another provider.

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"David the slingshot specialist" - 18 d 14 h ago

0

Frank, I feel the frustration you and other AOL users (including myself) are constantly experiencing. We have several options available at our disposal that are free to us to explore . Simply put, available on line are 'Agencies' like the 'Federal Trade Commission', the Federal Bureau of Investigation. Internet Crimes Division', your 'States Attorney General, Consumer Protection Division', and your states 'Better Business Bureau' and you local News Station 'Consumer Investigative Reporter' that we can use when all fails after trying deal with the "Shirts". Don't get 'mad', get a Higher Authority to look at, investigate and take control of the issues. I will find a 'Competent, secure and reliable email provider' yet.

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David Evans - 19 d 10 h ago

0

i am so upset at the arrogance of your represenatives and AOl in general. I called this morning and waited for 20 minutes to talk to someone about the 39.99 I am being charged every month for nothing. When someone finally answered me and I was forced to listen to a sales pitch that went on and on they said I could keep my aol account without paying the 39.99. I was told to hold (more time probably 30 minutes by now). the other person come on the line and started through the same sales pitch. I finally got soaggervated I told her what I wanted and said I would be hanging up the phone.............she just kept on trying to sellme something. I am not upset, I am mad. I have been a customer for about twenty years and I guess I have been paying this rediculous amount all this time. I don't want what they call a benifit pakage. I have never received any benifit. I I can keep the account without charge it's ok but if not I will cancell it all. RESPOND.

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