Information, reviews and public commentary for US companies



America Online
770 Broadway
New York, NY
Tim Armstrong
CEO and Chairman
(212) 652-6400
Twitter IDs
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Gloria - 2 d 7 h ago


Aol is the WORST LACK OF CUSTOMER SERVICE I HAVE EVER SEEN. You just keep getting transferred from one tech to another while you repeat the same information over and over like a robot. I believe they do this on purpose so you will give up. I do not believe they have any human beings in the US that can answer a question. My mail keeps disappearing and no one has an answer

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George - 30 d 6 h ago


I have complained to the FCC about AOL's actions regarding my loss of at least 2000 e-mails. The FCC contacted AOL, which was supposed to contact me, and respond to the FCC, within 30 days. The end date was November 9. Needless to say, it appears as the FCC has not contacted me, that AOL has not responded to the FCC, and AOL has not contacted me. It would appear that silence is AOL policy. Sounds more like what one would expect of. criminal enterprise than a serious, responsible corporation.

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Anonymous - 9 d 7 h ago

I'm in full agreement. I have contacted mr Armstrong as well. AOL is based on fraud and lies. The District Attorneys ofc stated that when we ask to speak to someone in the America's by law they must comply as yet it's never happened! Why are they doing business with Philippines and Romania? These people are not highly trained & cannot fix the issues with email or otherwise. Armstrong sits in his ivory tower and shows no concern for the customer who affords him a very high income. All these complaints and nothing is sad is that?

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Anonymous - 8 d 7 h ago


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John - 8 d 11 h ago


i just purchased a new computer , tried to install Aol Gold was not able to, I contacted there your support line and was told i need to purchase some protection software and it would cost me $100.00 I have been a AOL customer over over 25 years and never had this time type of issue. Please. help

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CAM - 15 d 14 s ago


I am an AOL customer transferred by the Verizon to AOL account move in 2017. At the time of the transfer of my Verizon Account, I received information from Verizon noting account data passed to AOL. That information was-name, security question and telephone number. AOL did not provide or request from me any information to associate the account with me, the user. Apparently, an error has occurred in AOL's system. My password expired or I decided to change my password. The system requested I verify my account by sending the last two digit of a phone to send a code to establish a new password. The last two digit were not the same I have that Verizon provided on the transfer. From that time forward, about 2-3 months, I have had no access to my account. There is no rational discussion I can have with the support persons. They insist they have data I should be able to recount to them, but never acknowledge they did not establish the questions with me, therefore there is no valid verification. I have spoken to Verizon numerous times and every attempt they have tried to work with me with AOL it appears they can get any further with AOL. They have repeatedly asked me to provide the name of my folder, but cannot give me the way they established that information as the criteria to verify my account. Is there anyone who will work on behalf of the customer?

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sharon - 17 d ago


Please HELP me! I have called your call center based in the Phillipines and they cannot help me reset my password on the AOL acct! Meanwhile some one has hacked me and taken over my Email AOL account and is sending Emails from my account that are pornographic! I happen to be a soccer mom and have the entire team on my Email! Can you please help stop this account? I have an old phone number on file . And every time I verify anything with them because of the lack of understanding they say they can't find it. Can you please help me? My Email is (hidden). I have had this account for 15 plus years!! Sadly I can't even get into it. Be nice if the call center was USA based and able to assist me! Most of the time they can't verify it because they don't understand what I am saying! Very difficult and extremely frustrating! Please help me get into my account! I will continue to call your Phillipines call center and waste your resources, time, money on your phone lines etc.. until I can get into my account and stop the hacking!. I am writing and will call you and see if I can get help to get into my account by resetting the password for me! Or at the least at this point shut it down! Please help..AOL

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KURT SIPOLSKI - 22 d 10 h ago



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Carolyn - 22 d 10 h ago


I have stopped reading your News Reports due to the fact that they always focus on any and everything they can find that is negative.

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George - 24 d 10 h ago


Mr. Armstrong, Perhaps you might do the right thing as the holiday season kicks off. Enhance significantly customer service. Your company is ignoring the FCC, common decency (if corporations are people for certain purposes, e.g., political contributions, why not for certain human characteristics), civilized conduct and so much more. Or is that beyond your personal inclinations?

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George - 26 d 5 h ago


The FCC notified me today that AOL had not contacted them within the 30 day period for response regarding over 2000 e-mails deleted by AOL AOL has still not contacted me. Sounds like a policy of silence within AOL is intentional. I am considering litigation, referral to state and federal criminal authorities and bringing in the press. If I proceed with litigation, perhaps a class action suit would be best. If AOL says that only arbitration is permitted, they could suffer from consumers pulling the plug and bad publicity. AOL is holding losing cards, but may stall, stall and stall. Mr. Armstrong, the CEO I believe, still does nothing. One wonders if screwing the consumer is his personal policy.

General profile image - 26 d 5 h ago


When are you going to respond to the question of making aol 9.8.2 available for download so that so many of us with emails from that software that was lost on aol gold can import our old emails?????????????????????????????????

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Anonymous - 26 d 15 h ago


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Davey Jones - 28 d 16 h ago



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Anonymous - 28 d 18 h ago


I called aol about some calendar issues 1hr 39 min later they had no answer or solution the tech had no answer except that they were migrating everything to OATH and until that was complete nothing could be done. I asked how long it would take, she did not know. I asked if there was a plan for this migration, the response was NO. How can a company have no plan when that are migrating to a different system? I asked to speak to a supervisor and was told they don't talk on the phone.. So I asked who the president of AOL was and how to contact him or her, The Tech said she did not know who the president of aol is. ( Really )..So the only person you get to talk to is a person who knows nothing. absolutely nothing. great customer service. Been a customer since the 90s

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nayra - 33 d 18 h ago



General profile image - 34 d 4 h ago

Aol is so full of biased...and full of UNTRUTHS its pathetic. Sick of demroid bulllshit, demroid vendettas and demroid losers. Grow the fu.. up except hes our pres and show some god damn respect. Russia is A DEAD horse freaks. Investigate the hag clinton, the corrupt, coniving talk only obumner as you DO KNOW there is investigations warranted for the both and MOVE THE FU..ON. oh and please shut the hell up on the most insignificant of all Michelle obama who gives a shit. She didntt do diddly in office and you Know this. Ugh

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Cheryl - 34 d 9 h ago


After having an AOL account for over 15 years , email prevented entry and subsequently asked a security question about pet's name. We often use random names for privacy reasons and could not remember . After attempting numerous possible names that did not work we contacted customer service . The representatives have kept me on the line each time for over 20 minutes with the excuse that the supervisors are busy (they seemed to be trained to do this to discourage you and you'll hang up). This has been the case for over 2 years. I have called NY corporate office and was blown off being told to contact customer service. Us this the best a billion dollar corporation can do ? I just want to get into my email. They can send info to reset in the mail. Inept should be their motto.

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Tired of being stalked by Michael - 35 d 1 h ago



Too many failed attempts

We're not able to create an account for you right now.

Hi. I am getting this message for no apparent reason when I tried to make up an aol account for the first time. Someone is hacking in with this: C\Windows\System32\services.exe with Private IP 6 Address: 2002:ab0:710c:0:0:0:0:0 from somewhere in Albany/Oneonta as per the map showing where they are hacking in from. I would like to create an AOL account and this is my right like any other customer. Please assist. Not sure why they think they can hack you AOL account-not right or legal for them to do this. Thank you.

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George - 38 d 5 h ago


By the way, it appears that the nonfeasance and/or malfeasance comes from the top of AOL, which knows or should have known about AOL's failings. Mr. Armstrong should fix the company before he leaves. That could involve firing those in chain of command who encouraged, directed or acquiesced in the failings.

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George - 38 d 11 h ago


I can only conclude that AOL's lack of service and its ignoring my complaints are intentional and go to the highest levels of the company. That raises questions of criminal conduct and civil liability.

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Eric Raymond - 40 d 41 m ago


Your service is getting worse daily. How is this possible?? Are you not staffed with engineers??? I as well have been with AOL a long time and here's how you reward your loyal customers:

1) You consistently have sync issues between AOL, Outlook, and Iphone

2) You constantly have down connection

3) You constantly have corrupt bits and lost files

4) And the best part is you'll TRY to help troubleshoot over the phone AFTER your client provides a credit card for a yearly service that you have to remember to cancel prior to start date.

Bar none, you've turned into a second rate bush league portal and on line service. How can you not be embarrassed and apologetic??

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Watson - 41 d 13 h ago


I have been with AOL since 1991..not i can even log into it anymore says my password not right, been right all these years. anyway I called and NOW they want me to upgraded for a fee, WHY i can change email address for free.. SO THATS what i did now i can log into AOL to cancel my account and it keeps popping up and asking me to log in, when , says the passwords wrong. I called and can not get help to cancel this account,,,AOL was good in the beginning thats all we had now with so many choices why pay for internet service..AOL CANCEL MY ACCOUNT! I am not using it anymore!

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A very disappointed AOL customer - 46 d 5 h ago


I have been a loyal paying AOL customer for over 15 years and enjoy playing on their poker site daily. However, I'm very disappointed in the abuse and bullying that takes place on a daily basis from a handful of racist, obscene players. I have been complaining via the "Delphi" complaint program present while playing and via very specific emails to Terms of Service at (hidden) which include copied and pasted comments made by these abusers. I have complained numerous times via both "Delphi" and Terms of Service over the past several months with no relief as the abuse/bullying continues. It's sad to know that AOL allows this type of activity and apparently has no interest nor intent to correct it.

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Charlie - 46 d 12 h ago


I have been with AOL for many years even though it has a reputation for being "old people's mail." I am ready to quit. Every time I go to delete unwanted mail it times out and I have to start again. Whatever happened to the old AOL? This is ridiculous. If you don't fix it I'm out o' here.

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