I have been trying to cancel my free aol email for over a week now. Called customer service about 6 times already. Reps just tell me where to go, but there's no option to cancel. Supervisors keep telling me the "option is not available and what till a later date". Just trying to cancel my email address.
After 22 years I cannot get into my email. Password does not work. Security question does not work, name that account was open with does not work. I know all three are correct. You cannot contact them by email because that customer service has been "turned off because of high volume".
Dear Fed Up Below: News Flash, AOL wants you to move on! I think that the company is deliberately trying to get rid of its "Free" customers!! Sad!
Absolutely. I came over from the Verizon switch.....this is blackmail for money, no doubt about it. They are intentionally slowing or causing lack of service. Customer technical support will not help unless we give them our credit card so they can start charging us!
Precisely, a class action lawsuit is in order!
Anyone who knows how, should initiate one!
4 days, trying to reset a password. The phone number listed is wrong, never had that number, the "Customer Service" person in the Phillipines (Jessica emp id no. 5879) told me aol does not want to keep customers that have had e-mail for free. Interesting. Did I remeber the credit card I used 24 years ago to open the acct. Are you kidding me? I called "Executive Escalations" 3x now, no call back. There is no "live person" in Tim Armstrongs office (CEO) are they just trying to go out of business? Apparently so. Phillipines told me I could call all day and they still could not help me without a credit card. What the heck is going on?
I WANT OFF ALL YOUR CONTACTS, SPAMMING ADS!! I DO NOT NEED ANY MALE PERFORMANCE, OR ANY OTHER BULL.SH AND WILL NEVER BUY ANYTHING ON LINE FROM YOUR CONTACTS, SO, GET MY E MAIL OFF YOUR LISTS. SINCE YOU HAVE NOW CONNECTED WITH OATH, IT IS MORE DISGUSTING AND YOU WILL LOOSE MORE CUSTOMERS.
When I went on line to read very important mail,my computer went on the fritz,and cannot get back my servie now! Any way top help me get back without blowing everything else up?
here is a test to see if anyone at aol actually read these messages
I have been in touch with your contact centre via email on 4 occasions regarding a password restart for an email address i have not used for a few years now
they have said some one will get back to me, but alas not as yet.
my current email is (hidden)
if someone wants to get in touch , please do
needemail passwordsreset for 5 email addresse4s
whatty comment the fuck is a nonempty comment??
ive beebn a paying member since 2000 !!!! ive been unableto reliably utilize my emaqil for over6 months i have spent 10s of hours on your help lines with you non en glish speakinrude belligerent non english speakin conversations please listen toyour recorde4d callsmedical preclude longerthan10 minute conversations& voice volume.
AOL Contacty Does NOT list any means of Contacting AOL Regarding Feedback indicating lack of regard for AOL user experience and poor Ethics.
AOL Password process is horrific! AOL requires use of their Machine Learing algorithm to Validate their CAPCHA and Forces their USEERS to VALIDATE Machine Learning Algorithm which is Extremely Unethical and probable VIOALTED FCC Regualtions.
One should not be forced to extend effort in Validating AOL Machine Learning Algorithms and perfecting their Machine Learning System simply because one wishes to Change a Password,
Hey Anonymous: The person that is sad is actually you. Sad and STUPID! AOL is one of the most garbage e-mail carriers around. If you are truly stupid enough to pay for it, well, that says volumes about you. Have you actually read all the negative comments that have been left here? Possibly you are too dumb to understand them.
That's why its called AO-HELL
Aol has stopped allowing me to send emails and customer service told me I have to buy a package to be able to speak to someone in technical support in order to fix my ability to send emails. Aol has intentionally done this in order to make customers buy their support package. I has gotten so bad that in the past when I have sent an email, portions of the email text are missing by the time it gets to the recipient. I can get into the spam and other folders fine, so this is not a connection issue on my end, and all my other programs are easily accessed. This is caused by AOL intentionally removing simple email capabilities in order to make us pay for fixing it! That is blackmailing customers and holding us hostage! Or we can leave which AOL knows full well that it is a hassle to move to another provider. Shame on you AOL....how do you sleep at night?
Do you think any of the losers at AOL read this stuff? Does Ted Armstrong actually brag about running such a crappy company? Good luck to him!!!
The more I've complained to AOL about the excessive spam coming to me, the more is being sent to me. Obviously AOL is behind it and is harassing it's own clients! What a low life company!
Mr. Armstrong; Since you are the CEO of AOL, I, as a senior citizen, am appealing directly to you. Yesterday, 5/17/2018, I spoke to Alex Broker of AOL and was told by him that his superior James Williams would phone me back in 30 minutes and I am still waiting for a return call. I
am surprised that we have not heard back from your company! Please help! Many thanks!
If there is an award for being the Worst Company, I submit that AOL should get the award!!
Given the sad state of affairs that our country is in, we all need to think of our fellow country-persons rather than abusing seniors and other customers! SAD!!
One would think that out of common courtesy, a Manager or Supervisor would return phone calls to a customer, whether "free" or "paying". Not this company! Worst Customer Service Ever!
I HOPE THAT THE CORPORATE OFFICE IS READING THESE REVIEWS! NOT GOOD!! VERY SAD, INDEED!!