Well you can contact them through Email
AOL Headquarters email complaintsandhelp@ outlook.com
So many of the same difficulties I have now. I had two sign on names with aol and in the past two months both are corrupt. I can't sign on, can't get a password reset and they can't help because they can't verify me. (They lost that info also) I then decided to have them cancel :( the account and I would start over and they can't do that without verifying me either.
I read with great interest the gentleman tryjing for 9 years. OMG--this is past absurd.
I read with great interest the gentleman trying for 9 years. OMG--this is past absurd.
I called AOL tech support on 8/8/2018 and was answered by a female agent in Seattle WA. When I told this agent that my AOL icon on my desktop wasn't working she said she needed access to my pc in order to correct the problem. Once she was in pc I watched what she was was doing and it didn't have anything to do with AOL. She was bringing up gift card thru google and had a $50 dollar card choose She then displayed the google sine in page and told me to sign in. I refused and again asked why she wasn' correcting the AOL problem. She then starting deleting all my desktop shortcuts at which time I shut down my pc. I was able to recover most of them from the recycle bin once I got back on my pc. This female had a strong accent and I could hear other co-workers in the background. I use all on our iPhones and decided to delete the app from our home pc for fear that she could gain access again. I a retired person and really don't need thi
s kind of service. I will continue to use AOL on our iPhones and iPad. Just wanted some to hear about this. Bill (hidden)
I use the latest ios on my iphone and ipad with the most current apple mail app. Recently AOL has decided to block Apple's access to email on AOL. Yes I know there is an option to allow apps to use a less secure signin, BUT, that option has a timeout of about 24 hours. Neither Apple nor AOL support will fix this problem. Neither company will talk to each other. I buy services from both Apple and Verizon, so why am I being caught in the middle of two companies egos!
I have attempted for 9 years to change the name on my account in order to cancel my account. It was in my husband's name. He passed away therefore, they asked for death certificate which was provided along with written explanation. I would call and follow up and was told I would get a call back. Last year I got more aggressive and put everything in writing and faxed with confirmation of receipt. I'm still being charged on my credit card $39.99 for their service. I call and get customer service in the Philippines and get zero help! This is beyond ridiculous. I'm pursuing with an attorney to get nine years of back pay!!! AOL do the right thing!!!!
I HAVE JUST WASTED WELL OVER AN HOUR ATTEMPTING TO CONTACT CUSTOMER SERVICE EMPLOYEES FROM FOREIGN COUNTRY WHO DO NOT UNDERSTAND ENGLISH AND THEN HANG UP 6 TIMES AOL HAS SCREWED UP TWO OF MY ACCOUNTS AND ARE UNABLE AND UNWILLING TO HELP CORRECT THE PROBLEMS THEIR SYSTEM IS NOTHING BUT CRAB. CALLING CORPORATE IS A WASTE OF TIME ALL YOU GET IS DISCONNECTED.
AOL IS TERRIBLE OFFICE HOUR CLOSED UNTIL 8 AM IF YOU HAVE A PROBLEM YOU MUST WAIT UNTIL THEN AND THEN PUT ON HOLD. AOL HAS SCREWED UP TWO OF MY ACCOUNTS AND NO HELP AVAILABLE OTHERWISE. COMPANY MUST HAVE PEOPLE AVAILABLE 24/7 UNLESS IT IS AN INFERIOR COMPANY THAT WILL LOOSE CUSTOMERS. TIM ARMSTRONG SHOULD RESIGN OR OPEN SERVICE 24/7
I really like aol mail except for not having a quick way to delete my email. I have tried over and over again to find out how to do this and haven't been able to find out how to do it. I now have over 1500 emails and just can't do it My daughter who is very computer savvy sat here 2 mos ago and went thru each one and unsubscribed to all of them. And they are over 1500 again. I am on my IPAD a lot and then sick at times and just can't keep up with them. Is there a fast way to delete a large number of them ?
I have called customer service several times and they will not unlock my password to access AOL on my lap top. I have been with AOL for 20 years and I have numerous files in folders that I can not access on my lap top. Their password reset process is idiotic at best. Very disappointed and highly impacted by not being able to retrieve my files
Same problem, I know they have a way of helping.
I am having the same issuse, I have had one aol email for 15 years and started a second one. when I set it up I only put in my cell number thinking I would NEVER forget my password, But somehow the P.W. got lost off my cell, and the phone number I used when I set it up 4 years ago I no long have ( # or PHONE ) and I tell them this, they still won't give me a reset...
4 days, trying to reset a password. The phone number listed is wrong, never had that number, the "Customer Service" person in the Phillipines (Jessica emp id no. 5879) told me aol does not want to keep customers that have had e-mail for free. Interesting. Did I remeber the credit card I used 24 years ago to open the acct. Are you kidding me? I called "Executive Escalations" 3x now, no call back. There is no "live person" in Tim Armstrongs office (CEO) are they just trying to go out of business? Apparently so. Phillipines told me I could call all day and they still could not help me without a credit card. What the heck is going on?
I PAY and they uninstalled my Gold acct, reinstalled and lost every single email folder set up for various emails as evidence in law suits! Said they would call back before 3 hours...it has been 48 hours!! A class Action suit is past due. Let's get together and do it. One of you must know a big law firm....
Same thing has happened to me. AOL will not win !
Today, July 27, 2018 I contacted AOL tech support. They were polite, but unhelpful. I contacted Apple, described the problem and was told the problem was AOLs, but they would try to help which they did. When later I tried to send e-mails the e-mails were sent to my outbox and could not be sent. I contacted AOL, which solved the problem but in the process deleted over 1300 incoming e-mails and over 1000 sent e-mails. They tried to retrieve but failed. They were recovering over 11000, including deleted e-mails and not cover the 1300 incoming and any sent e-mails. I insisted on talking to a supervisor, who could not help and who said he would refer the matter to the escalation team and I would be called back within 30 minutes to one hour. After over two hours I called back and was told the escalation team would get back to me next week (July 30...). Bad service and causing damage to me is terrible and giving me information which is false and misleading is terrible. I need the use of the computer by midday Monday, July 30. Reference number of case is 06733335. My telephone number is (hidden), (Cell) (hidden).
Why re so many stories on AOL week i not months old???
Why is not AOL covering the huge fires in the state on California ??????
Sucks! I can't access my email and no one will help. I reach out and I'm ignored. Can I give negative stars????
Going through the same problem. I actually had a guy get mad at me cause I couldn't remember my password. I know they have a way of helping.
This is an open note intended for AOL Chairman Tim Armstrong and all other Board members and company officers.
AOL (or is it Oath these days) is a company completely devoid of customer service. To make a long story short, after 25 years as a Verizon email customer, my service was forced to "migrate" to AOL, who has - without my knowledge, permission or consent - enrolled me in two different monthly subscription services which were billed against a credit card that was cancelled by Chase Bank because of an identity theft issue (which resulted in my not being aware that AOL claimed a subscription even exists and was attempting to seek payment).
Recently receiving an email from AOL complaining that these charges were not being paid, I spent over an hour working through the issues with numerous people in Billing and Cancellation who agreed to discontinue any further charges and refund the past charges - yet they continued. Confirmation #6638167 was given for the cancellation and agreement to refund.
Today I received another AOL email complaining they are unpaid and threatening to cut service. Calling again (and again subjected to investing another hour) I was forced through the same process - except this time there were more people involved and I was sent to the Fraud unit - who said they were limited by the AOL policy and could only look back 3 months because I had not complained in time. My pointing out the credit card snafu fell on deaf ears, and I was told the only resolution would be to write to an address in Dulles Va - but then resolutely refused to tell me who or what department to address the complaint to.
And that is just the tip of the iceberg - all of this concerned a failure of AOL's tech support to be able to migrate my Verizon account to AOL so that it works as promised!!!!!!!!! In fact, during my last call, after nearly 4 hours, tech support make emailing from my iPhone completely inoperable, and then dropped the call. I am worse off than I was before I ever spoke to then.
Pathetic. Let's see if this email prompts any effective resolution or contrition. If not, it will be the beginning of a social media campaign to see if there are others who are similarly mangled and mistreated.
Love my Aol mail.
I dont like that AOL is so Liberal they only have anti-trump "news".
Ray get a life this is where you are living don't like it here then go to Russia
When I went on line to read very important mail,my computer went on the fritz,and cannot get back my servie now! Any way top help me get back without blowing everything else up?
NORM! First of all, how's thing's at Cheers? Second, unless you are familiar with that email address or the name attached, do not open it. I have used a computer for 30+ years, and after the first 2, which each offered me 10 million-25 million, and I knew they were full of shit, plus it each contaminated the computers. I don't want that to happen to you. If you see an email, unopened, to good to be true, it is. Just hold the 'mouse' on that unopened email and it should let you read the first sentence of that bullshit. Take care. If you want to email me my email is (hidden) Just put AOL in the 'subject' okay?