Information, reviews and public commentary for US companies

 

AOL

Rating
0.513274
Web
http://www.corp.aol.com
Related
America Online
Address
770 Broadway
New York, NY
10003
Contact
Tim Armstrong
Role
CEO and Chairman
Phone
(212) 652-6400
Employees
5,660
Twitter IDs
@AOL
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Clyde - 7 d 9 h ago

0

Is it possible to talk to someone at AOL that doesn't have a mouth of marbles?

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Marty - 7 d 15 h ago

0

I had no dealings with AOL until Verizon moved the emails to AOL. Once I got moved to AOL for my emails (which was a big project) it was working OK using live mail. I had a computer problem to other day and lost live mail. After making several phone calls - one person said all this number that number said call this number and so on. Finally I did get a person in a foreign country that got my email to work but LOST all my folders and sensitive emails. I was told they can not get them back. I was also told they have AOL desk top but it does NOT work for Verizon customers. Maybe it will work in December or January. So I'm now getting emails on a old system that is not user friendly. AOL sucks.

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Happy trump supporter - 15 d 6 h ago

You lost,obama legacy will be the decamation of democratic party.leave trump alone not even pres yet,u lost big time.ut perfect call for the bunch of liberal assholes at aol.great call guys.read and weap.trump for 8yrs then his kids a new dynasty in the making

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You'll be Broke - 8 d ago

After 8 years you'll be broke while Trump handles his dynasty. LOL.

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George S. - 8 d 10 h ago

0

Your "2nd account" for LifeLock is bogus. I have tried for THREE WEEKS to activate. Your "customer service" people (thanks for employing non-USA people) say "this is a known issue and AOL is working around the clock to fix". Yeah, right. I have been a paying AOL member for 23 year.......maybe it is time to stop.

Offering a service - that people pay for - and then not delivering is probably deceptive trade practice - or at least terrible business ethics.

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Butch B - 9 d ago

0

I hate your bait and switch headlines. All you do is aggravate us to no end. What are you trying to accomplish? You get an "A" for pissing us off.

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Jerry - 12 d 15 h ago

0

I was hacked and spent 30 minutes with someone who barely spoke English. to get nowhere. I know more about computers than she does!! And that's not much! I have been told for years that AOL was/is the worst!. Now I believe them! I just called the corporate office and the phone has rung 121 times and no answer. You are a fool (like me) if you continue with AOL! Get smart and make a change. I could only give them a zero score; they deserve a minus 10! I think they just surpassed Comcast as the worst rated customer service company in the US. Look out America! Middle class jobs are going (gone) over seas. The difference with AOL and Comcast--I do have a choice; at least for now

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Ann - 38 d 10 h ago

0

I have had problems with my AOL desktop for months and have spent endless hours talking to tech support and "AOL Assist." Tech support has uninstalled and reinstalled my 9.8.2 3 times and nothing has changed. Yesterday I spent 5 hours on and off with "AOL Assist" who informed me that they do not handle problems with AOL software. I always get someone in a foreign country and problems are never resolved. They just get worse.

I chatted with AOL today and was told "understand and I do apologize about this inconvenience. Our system is currently undergoing a maintenance relating to your issue. In fact, we are receiving a heavy amount of similar cases like yours. Currently our fix team from headquarters are well aware & are working around the clock to fix this. This is ALWAYS what they say but nothing ever happens and they say they don't know when it will be fixed.

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www.savourtheinstant.com - 38 d 6 h ago

0

This sounds exactly like the experience I am having as AOL blocks the legitimate content of my new start-up eCard company from all AOL users including myself. My server is on Go Daddy and they tell me it is a common issue and gave my web developer a form to send to the AOL Postmaster to simply have my IP Address unblocked. My case has been "expedited to the highest" level so many times since Friday October 21st it is a joke. I will be writing more about this tomorrow because I have given them 24 hours to fix it before I start naming names on the support floor as they call it and sending certified mail to Tim Armstrong and Allie Kline, Chief Marketing Officer at AOL. They have cost me two months and the loss of the entire run up to Halloween because I can't launch a site that is going to subject me to all kinds of complaints and refund requests because the cards consumers paid for did not arrive at an AOL address. Nobody seems to care, even though my one and only e-mail address is the one I established and have maintained at AOL ever since 1998 when I paid for and accepted the worst dial up service you could imagine. Some reward. But this issue is not my AOL mail but AOL blocking legitimate commerce from a legitimate eCommerce site by an Connecticut-registered LLC certified secure by Go Daddy, PayPal and my own bank.

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Preston edwards (prestonedwards13@hotmail.com - 20 d 12 h ago

0

Preston preston edwards @ aol.com closed the account over 3 years,ago and they are still stealing from me tgey say they knos its closed but dont know,where its,going fond it hard to belive must be filtering it to a terrorist organisation getting ready to involve lawenforcement against them and boa

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jspandccp - 14 d 7 h ago

4

Are you aware that there is a 30 day period when you call them and they will refund your money if you ask for that. You also can get in touch with AOL INC 22000 AOL WAY, DULLES, Va 20166 08424851. However I suggest calling AOL first to see about a refund for not fulfilling your request for help with your computer. It does happen.

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Anonymous - 14 d 16 h ago

Less than 1 starr,horrible rating.you post a picture of hilliary stating it went viral of her in a bookstore.

That wasnt a pic of her in the bookstore,why would u be so deceptive.

Hilliary lost big time.get over it .trump will be there for 8 yrs

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Memmpls@AOL.com - 16 d 11 h ago

0

For close to 20 years I have had AOL as my provider with limited problems. Now I cannot receive email for the second time in 3 weeks. I am tired of talking Philippinos. And Romanians you can barely hear much less understand.

I want to talk to a real American aol technician

who knows the system.you have my phone number.

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Bigdaddy - 18 d 5 h ago

0

Had to call AOL today after the Apple Store told me my iPad user name and security code was OK but still no email. Could not understand the man on the phone line. Very, very poor english it when he started to tell me that for almost $500 they could fix my problem I balked and said I would need to check with Geek. He then wanted to argue with me and tell I had to do this now I hung up. Geek confirmed I did the right thing and showed where AOL people had already accessed my computer so as to see everything I did on the computer. I will never again use anything from or with AOL!!!

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Bob Illinois - 21 d ago

Been a member of AOL for 20 years. Tired of the stupid AOL email challenge. AOL needs to give 100% spam control to its members because AOL does not have the skills to properly operate a company.

I am getting ready to cancel my subscription. How much do the CEO, President and Board of Directors of AOL get paid to not know what they are doing?

I am also getting tired of talking to people in customer service that can barely speak English. I asked to speak to someone in the United States and they cannot connect me. Twice I called and each time I got someone in the Philippines.

AOL is nothing but aggravation.

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Bob Illinois - 21 d ago

0

Been a member of AOL for 20 years. Tired of the stupid AOL email challenge. AOL needs to give 100% spam control to its members because AOL does not have the skills to properly operate a company.

I am getting ready to cancel my subscription. How much do the CEO, President and Board of Directors of AOL get paid to not know what they are doing?

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J.lee - 21 d 11 h ago

0

Have been a member 18 yrs and just experienced THE WORST CUSTOMER SERVICE EVER!!!!

No more America On Line .....WTF is AOL????

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Anonymous - 22 d 8 h ago

1

Have an account with AOL for 20yrs and were suddenly locked out due to unknown activity, contacted help and they wanted to know what the answer to my wifes security question was twenty years ago. No help so far contacted corporate and will see. New email service?

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Deborah Taylor - 27 d 8 h ago

0

I have been a Canadian user of Aol and recently needed assistance and found out your Canadian Office is now in Romania was really disappointed in the service I received. You really need to re think your decision not to have services in Canada or the USA. First time in 30 yrs I have been unhappy with the service given by AOL.

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www.savourtheinstant.com - 29 d 13 h ago

0

"The Year of the Customer?"

WHY DON'T YOU TRY TO FOLLOW UP AND FIX MY CASE # 08120685?

For a month now you have been blocking my legitimate business and Go Daddy server with your spam filters. AOL users cannot send or receive eCards from our site while everyone else can.

Level 5 Server team? Escalation to nowhere.

Only a supervisor named TED out there somewhere keeps trying to move things along. But he is not cleared to know or tell me what is being done. He should be CEO and Chairman.

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Anonymous - 34 d 10 h ago

How unfair you have been with regard to news about Hillary Clinton in your AOL email news section - the antagonistic point of view is pervasive. Cut it out.

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kittle369 - 35 d 4 m ago

0

have been trying for a week and a half to get my account back , nothing but BS when I have given them all the info plus extra and they still piss around and deny me access to my account hate you guys AOL holding me hostage over my account

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Dawn Wotring - 41 d 11 h ago

0

I have been in contact with Ricardo Camacho off & on in regards to a charge that is automatically coming out of my checking account each month. Suddenly, the email address he provided no longer works. This has been an ongoing issue for me for close to 16 years and I am extremely frustrated. Every time I think I have someone who will help me within AOL, they suddenly stop communicating and the address &/or phone number they provided no longer works. Please help me. I cannot continue to have funds come out of my checking account that are not valid. My contact information is (hidden) or (hidden).

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Alias - 41 d 23 m ago

0

It's because those people get laid off. Aol has layoffs nearly quarterly, and has for over a decade. Doesn't matter how long someone has been with the company - if they make what is considered 'too much' or if someone doesn't like them for whatever reason, they are put on the chopping block.

Your best bet is to call customer service and immediately escalate to a supervisor. Tell them you want every charge to your checking account refunded. They should have records showing all of the times you have called, and you can forward them your emails with various employees. If that does not work, take them to court and make them pay for your court costs on top of it.

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Anonymous - 35 d 9 h ago

Did you ask your bank to help?

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