Information, reviews and public commentary for US companies

 

Apple Computer

Rating
2.35849
Web
http://www.apple.com
Address
1 Infinite Loop
Cupertino, CA
95014
Contact
Timothy Cook
Role
CEO and Director
Phone
(408) 996-1010
Fax
(408) 974-2113
Employees
63,300
General profile image

Daisy - 6 d ago

I am trying to contact Mr Timothy Cook for a long time. Kindly attend to my issue detailed below and do the needful. Thank you To Mr. Timothy Cook CEO and Director Apple Inc. (US) From Dr. Daisy Isaac (Counselling Psychology) St. John's Medical College Bangalore -34 India Mobile: (hidden) Email: (hidden) Dear Sir, I am Daisy Isaac from Bangalore, India. I bought MacBook Air (Product Details MacBook Air (13-inch); Serial Number CPWSQ7XNH3QF) on 22 January 2017. On 15 September 2018, suddenly it stopped working and I took it your authorised service centre in Bangalore (Ample Technologies Pvt Ltd, No. 612/1, 80 FT Road, 4th Block, Koramangala Bangalore, 560095 India). I have received the diagnosis and quotation for repair as shown below. Ample Technologies Pvt Ltd No. 612/1, 80 FT Road 4th Block, Koramangala Bangalore 560095 India eMail (hidden) www.ample.co.in To Daisy Isaac Product Details MacBook Air (13-inch, Early 2015) Serial Number CPWSQ7XNH3QF Technician Sabarinathan.k Diagnostic Details Found No video output, Did SMC, PRAM reset and checked - same issue, Reseated the display connector and checked - same issue, Tested the device with External display - working fine, Tested the device in bare minimal configuration - same issue, Performed diagnostic test - passed, Suspecting issue with display need to replace the same paid service for further diagnosis. Product Description Price (in Rs) LCD, Display Module() 45359 Service Charges 1000 Service Tax 180 Total Amount 46539 The amount quoted is more than 58% of the original price. The product is in very good physical condition and I was extremely careful in my use of the machine. I had been using other laptops for the past 20 years and I never had trouble with any of them. I decided to buy a MacBook this time because I have heard of your company's reputation as well as the quality of your products. I thought that it was going to be great long-term investment. In all the years that I have used laptops, I have never taken additional warranty and never regretted it. Believing in the superior quality of the Apple products, I had no reason to doubt and so didn't take additional warranty for my Macbook. I contacted some of your service providers and they have all declined to help me. Hence I am approaching you hoping and believing that you will graciously consider the matter and help me with the situation by replacing the MacBook or the defective parts. I strongly feel the collapse of the laptop is due to premature failure of internal components. The failed components had evaded your strong (6sigma) quality control system. I request you to earnestly look into this aspect. I am pretty confident that apple will not have a product which is having MTBF less than 5years. Please take back the laptop for detailed diagnosis (post mortem). If at any point you identify the reason for failure is due to bad /poor usage, I shall not ask for any compensation. If proved other way, please replace the laptop or make it good. I hope and believe that you will graciously consider the matter and help me with the situation. Thanking you Sincerely, Dr. Daisy Isaac

General profile image

Anonymous - 7 d 19 h ago

I am trying to contact Mr Timothy Cook for a long time. Kindly attend to my issue detailed below and do the needful. Thank you To Mr. Timothy Cook CEO and Director Apple Inc. (US) From Dr. Daisy Isaac (Counselling Psychology) St. John's Medical College Bangalore -34 India Mobile: (hidden) Email: (hidden) Dear Sir, I am Daisy Isaac from Bangalore, India. I bought MacBook Air (Product Details MacBook Air (13-inch); Serial Number CPWSQ7XNH3QF) on 22 January 2017. On 15 September 2018, suddenly it stopped working and I took it your authorised service centre in Bangalore (Ample Technologies Pvt Ltd, No. 612/1, 80 FT Road, 4th Block, Koramangala Bangalore, 560095 India). I have received the diagnosis and quotation for repair as shown below. Ample Technologies Pvt Ltd No. 612/1, 80 FT Road 4th Block, Koramangala Bangalore 560095 India eMail (hidden) www.ample.co.in To Daisy Isaac Product Details MacBook Air (13-inch, Early 2015) Serial Number CPWSQ7XNH3QF Technician Sabarinathan.k Diagnostic Details Found No video output, Did SMC, PRAM reset and checked - same issue, Reseated the display connector and checked - same issue, Tested the device with External display - working fine, Tested the device in bare minimal configuration - same issue, Performed diagnostic test - passed, Suspecting issue with display need to replace the same paid service for further diagnosis. Product Description Price (in Rs) LCD, Display Module() 45359 Service Charges 1000 Service Tax 180 Total Amount 46539 The amount quoted is more than 58% of the original price. The product is in very good physical condition and I was extremely careful in my use of the machine. I had been using other laptops for the past 20 years and I never had trouble with any of them. I decided to buy a MacBook this time because I have heard of your company's reputation as well as the quality of your products. I thought that it was going to be great long-term investment. In all the years that I have used laptops, I have never taken additional warranty and never regretted it. Believing in the superior quality of the Apple products, I had no reason to doubt and so didn't take additional warranty for my Macbook. I contacted some of your service providers and they have all declined to help me. Hence I am approaching you hoping and believing that you will graciously consider the matter and help me with the situation by replacing the MacBook or the defective parts. I strongly feel the collapse of the laptop is due to premature failure of internal components. The failed components had evaded your strong (6sigma) quality control system. I request you to earnestly look into this aspect. I am pretty confident that apple will not have a product which is having MTBF less than 5years. Please take back the laptop for detailed diagnosis (post mortem). If at any point you identify the reason for failure is due to bad /poor usage, I shall not ask for any compensation. If proved other way, please replace the laptop or make it good. I hope and believe that you will graciously consider the matter and help me with the situation. Thanking you Sincerely, Dr. Daisy Isaac

General profile image

Daisy - 7 d 19 h ago

To Mr. Timothy Cook CEO and Director Apple Inc. (US) From Dr. Daisy Isaac (Counselling Psychology) St. John's Medical College Bangalore -34 India Mobile: (hidden) Email: (hidden) Dear Sir, I am Daisy Isaac from Bangalore, India. I bought MacBook Air (Product Details MacBook Air (13-inch); Serial Number CPWSQ7XNH3QF) on 22 January 2017. On 15 September 2018, suddenly it stopped working and I took it your authorised service centre in Bangalore (Ample Technologies Pvt Ltd, No. 612/1, 80 FT Road, 4th Block, Koramangala Bangalore, 560095 India). I have received the diagnosis and quotation for repair as shown below. Ample Technologies Pvt Ltd No. 612/1, 80 FT Road 4th Block, Koramangala Bangalore 560095 India eMail (hidden) www.ample.co.in To Daisy Isaac Product Details MacBook Air (13-inch, Early 2015) Serial Number CPWSQ7XNH3QF Technician Sabarinathan.k Diagnostic Details Found No video output, Did SMC, PRAM reset and checked - same issue, Reseated the display connector and checked - same issue, Tested the device with External display - working fine, Tested the device in bare minimal configuration - same issue, Performed diagnostic test - passed, Suspecting issue with display need to replace the same paid service for further diagnosis. Product Description Price (in Rs) LCD, Display Module() 45359 Service Charges 1000 Service Tax 180 Total Amount 46539 The amount quoted is more than 58% of the original price. The product is in very good physical condition and I was extremely careful in my use of the machine. I had been using other laptops for the past 20 years and I never had trouble with any of them. I decided to buy a MacBook this time because I have heard of your company's reputation as well as the quality of your products. I thought that it was going to be great long-term investment. In all the years that I have used laptops, I have never taken additional warranty and never regretted it. Believing in the superior quality of the Apple products, I had no reason to doubt and so didn't take additional warranty for my Macbook. I contacted some of your service providers and they have all declined to help me. Hence I am approaching you hoping and believing that you will graciously consider the matter and help me with the situation by replacing the MacBook or the defective parts. I strongly feel the collapse of the laptop is due to premature failure of internal components. The failed components had evaded your strong (6sigma) quality control system. I request you to earnestly look into this aspect. I am pretty confident that apple will not have a product which is having MTBF less than 5years. Please take back the laptop for detailed diagnosis (post mortem). If at any point you identify the reason for failure is due to bad /poor usage, I shall not ask for any compensation. If proved other way, please replace the laptop or make it good. I hope and believe that you will graciously consider the matter and help me with the situation. Thanking you Sincerely, Dr. Daisy Isaac

General profile image

Daisy - 7 d 19 h ago

To Mr. Timothy Cook CEO and Director Apple Inc. (US) From Dr. Daisy Isaac (Counselling Psychology) St. John's Medical College Bangalore -34 India Mobile: (hidden) Email: (hidden) Dear Sir, I am Daisy Isaac from Bangalore, India. I bought MacBook Air (Product Details MacBook Air (13-inch); Serial Number CPWSQ7XNH3QF) on 22 January 2017. On 15 September 2018, suddenly it stopped working and I took it your authorised service centre in Bangalore (Ample Technologies Pvt Ltd, No. 612/1, 80 FT Road, 4th Block, Koramangala Bangalore, 560095 India). I have received the diagnosis and quotation for repair as shown below. Ample Technologies Pvt Ltd No. 612/1, 80 FT Road 4th Block, Koramangala Bangalore 560095 India eMail (hidden) www.ample.co.in To Daisy Isaac Product Details MacBook Air (13-inch, Early 2015) Serial Number CPWSQ7XNH3QF Technician Sabarinathan.k Diagnostic Details Found No video output, Did SMC, PRAM reset and checked - same issue, Reseated the display connector and checked - same issue, Tested the device with External display - working fine, Tested the device in bare minimal configuration - same issue, Performed diagnostic test - passed, Suspecting issue with display need to replace the same paid service for further diagnosis. Product Description Price (in Rs) LCD, Display Module() 45359 Service Charges 1000 Service Tax 180 Total Amount 46539 The amount quoted is more than 58% of the original price. The product is in very good physical condition and I was extremely careful in my use of the machine. I had been using other laptops for the past 20 years and I never had trouble with any of them. I decided to buy a MacBook this time because I have heard of your company's reputation as well as the quality of your products. I thought that it was going to be great long-term investment. In all the years that I have used laptops, I have never taken additional warranty and never regretted it. Believing in the superior quality of the Apple products, I had no reason to doubt and so didn't take additional warranty for my Macbook. I contacted some of your service providers and they have all declined to help me. Hence I am approaching you hoping and believing that you will graciously consider the matter and help me with the situation by replacing the MacBook or the defective parts. I strongly feel the collapse of the laptop is due to premature failure of internal components. The failed components had evaded your strong (6sigma) quality control system. I request you to earnestly look into this aspect. I am pretty confident that apple will not have a product which is having MTBF less than 5years. Please take back the laptop for detailed diagnosis (post mortem). If at any point you identify the reason for failure is due to bad /poor usage, I shall not ask for any compensation. If proved other way, please replace the laptop or make it good. I hope and believe that you will graciously consider the matter and help me with the situation. Thanking you Sincerely, Dr. Daisy Isaac

General profile image

Leena - 46 d 13 h ago

4

trying to email Mr Cook now for two days - sprint pushed me off to Apple - same song and dance - SOMEONE really needs to teach these companies about customer support

R//,,,,,,,,

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Anonymous - 46 d 13 h ago

2

(SPAM)

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tussi - 46 d 13 h ago

3

The CEO, Apple Inc. (US) Sir, I am Daisy Isaac from Bangalore, India. I bought MacBook Air (Product Details MacBook Air (13-inch); Serial Number CPWSQ7XNH3QF) on 22 January 2017. On 15 September 2018, suddenly it stopped working and I took it your authorised service centre in Bangalore (Ample Technologies Pvt Ltd, No. 612/1, 80 FT Road, 4th Block, Koramangala Bangalore, 560095 India). I have received the diagnosis and quotation for repair as shown below. Ample Technologiesdew

General profile image

sandra - 46 d 13 h ago

2

The CEO, Apple Inc. (US) Sir, I am Daisy Isaac from Bangalore, India. I bought MacBook Air (Product Details MacBook Air (13-inch); Serial Number CPWSQ7XNH3QF) on 22 January 2017. On 15 September 2018, suddenly it stopped working and I took it your authorised service centre in Bangalore (Ample Technologies Pvt Ltd, No. 612/1, 80 FT Road, 4th Block, Koramangala Bangalore, 560095 India). I have received the diagnosis and quotation for repair as shown below. Ample Technologies.

General profile image

nonu - 46 d 13 h ago

4

The CEO, Apple Inc. (US) Sir, I am Daisy Isaac from Bangalore, India. I bought MacBook Air (Product Details MacBook Air (13-inch); Serial Number CPWSQ7XNH3QF) on 22 January 2017. On 15 September 2018, suddenly it stopped working and I took it your authorised service centre in Bangalore (Ample Technologies Pvt Ltd, No. 612/1, 80 FT Road, 4th Block, Koramangala Bangalore, 560095 India). I have received the diagnosis and quotation for repair as shown below. Ample Technologiesnmn

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sabby - 46 d 12 h ago

4

(SPAM)

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kp - 21 d 14 h ago

This is not the official website to try and get to Tim Cook. And before you ask.. there isn't one

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Disgruntled customer - 24 d 6 h ago

I came to apple store in palm desert,ca this morning at 11:11 check in. It is now 2:00 and they tell me about another hour. 2:50 to be exact. We drove 45 minutes to get to this store. We came to get a phone fixed that was purchased june 23 2018. Still under warranty

Is there a reason such a large corporation doesn't have more stores or at least more employees in each store to take better care of the customers that have problems with your product or wish to purchase. Just wondering. Tired of receiving the same type of customer service no matter where I go

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KP - 21 d 18 h ago

Sounds like you went in without an appointment. Should have made a Reservation!

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iamzanne@gmail.com - 22 d 29 m ago

I JUST GOT AN APPLE IPHONE ALERT ON MY

DUCK DUCK GO PAGE TELLING ME THAT I

AM 1 IN 10 PEOPLE IN HAWAII THAT JUST

WON AN $1000.00 GIFT CARD.

IS THAT A SCAM? IT SAYS IF I HIT OK

BUTTON ON MSG. & ANSWER A FEW

WUESTIONS I WIN EITHER AMAZON OR

WALMART GIFT CARD.

THE MSG. HAS NO "X" IN UPPER

CORNER & I CAN''T DELETE IT.

PLEASE ADVISE

S. LINNAN

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Anonymous - 23 d 15 h ago

(SPAM)

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Anonymous - 23 d 9 h ago

Seems like spam

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True Color - 29 d 19 h ago

3

(SPAM)

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martha - 25 d 4 h ago

4

Purchased Macbook Pro 9/10/18. Would not power on 10/15. Taken to Apple Store 10/19. Pickep up after repair 10/22. Would not power on again 10/25. Taken to Apple certified repair center 10/26. Picked up 11/2 after same components were replaced. Would not power on again on 11/15. Was told after 2nd repair by Nathan Kozee, Apple Senior Advisor, that if 2nd repair did not fix the issue that I would get exchange for new unit but I have to ship my broken unit to Apple then they would ship me a replacement. I said that's not acceptable because there are 2 Apple stores I can pick up a new unit. Other option was that my credit card would be charged the cost of a new Macbook Pro, they would ship me a new one, and once my broken unit was received the cost would be released. I can't do that because I don't have a credit card with enough available credit on it. Still no new unit, no working Macbook and I am having to make arrangements with work to travel another time when I have a computer. Clearly Apple knew of issues with the solid state drives installed in their 2017 Macbook Pros and this is not an isolated incident, yet they still wanted me to endure through 3 repairs before they gave me a new unit. Here is the link to one report of the issues: https://www.macrumors.com/2018/06/12/13-inch-macbook-pro-ntb-ssd-logic-board-issue/ and another: https://www.cultofmac.com/554947/macbook-pro-2017-ssd-main-logic-board-problemszdas

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TM - 25 d 10 h ago

0

Purchased Macbook Pro 9/10/18. Would not power on 10/15. Taken to Apple Store 10/19. Pickep up after repair 10/22. Would not power on again 10/25. Taken to Apple certified repair center 10/26. Picked up 11/2 after same components were replaced. Would not power on again on 11/15. Was told after 2nd repair by Nathan Kozee, Apple Senior Advisor, that if 2nd repair did not fix the issue that I would get exchange for new unit but I have to ship my broken unit to Apple then they would ship me a replacement. I said that's not acceptable because there are 2 Apple stores I can pick up a new unit. Other option was that my credit card would be charged the cost of a new Macbook Pro, they would ship me a new one, and once my broken unit was received the cost would be released. I can't do that because I don't have a credit card with enough available credit on it. Still no new unit, no working Macbook and I am having to make arrangements with work to travel another time when I have a computer. Clearly Apple knew of issues with the solid state drives installed in their 2017 Macbook Pros and this is not an isolated incident, yet they still wanted me to endure through 3 repairs before they gave me a new unit. Here is the link to one report of the issues: https://www.macrumors.com/2018/06/12/13-inch-macbook-pro-ntb-ssd-logic-board-issue/ and another: https://www.cultofmac.com/554947/macbook-pro-2017-ssd-main-logic-board-problem/

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veronica - 30 d 18 h ago

4

(SPAM)

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Anonymous - 30 d ago

Ok this appears to be spam

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Seon Harvey - 38 d 4 h ago

1

Made a recently purchase on a gift for a ipad charger online from Apple.com,cancelled my purchase a few days after and was unable to get refund back on the gift card. I spoke to multiple representative and still no resolution to the problem. Awaiting call from supervisor. Very poor customer service

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katherine turzi - 41 d 7 h ago

i have a serious problem and my iphone x has been hacked and replaced 4 times can you tell me what this all means tmsi (hidden) and i have a time stamp that is 2018-11-01-13:57:11 EDT and i got the codes from the # codes and such but it shows SBS and more and i'm not sure what this means but i know i'm hacked.

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Anonymous - 43 d 12 h ago

1

I was having trouble with my i phone not being able to make phone calls and the phone would not hold a charge for more than 2 hours. I went to the Apple store in Short Pump Town Center in Richmond Virginia and after just short of 3 hours was told that the phone could not be fixed. I purchased a new phone, same make and model 6S Plus on October 2nd for $329.00. After 3 weeks the new phone could not hold a charge. Please advise what recourse I have. Thank you. Phylllis Hubbard, e-mail (hidden) or snail mail 2351 Founders Creek Court, Midlothian, VA 23113.

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Anonymous - 45 d ago

I am trying unsuccessfully to contact Mr. Timothy Cook for months. Kindly help me.To Timothy Cook CEO and Director Apple Inc. (US) From Dr. Daisy Isaac (Counselling Psychology) St. John's Medical College Bangalore -34 India Mobile: (hidden) Email: (hidden) Dear Sir, I am Daisy Isaac from Bangalore, India. I bought MacBook Air (Product Details MacBook Air (13-inch); Serial Number CPWSQ7XNH3QF) on 22 January 2017. On 15 September 2018, suddenly it stopped working and I took it your authorised service centre in Bangalore (Ample Technologies Pvt Ltd, No. 612/1, 80 FT Road, 4th Block, Koramangala Bangalore, 560095 India). I have received the diagnosis and quotation for repair as shown below. Ample Technologies Pvt Ltd No. 612/1, 80 FT Road 4th Block, Koramangala Bangalore 560095 India eMail (hidden) www.ample.co.in To Daisy Isaac Product Details MacBook Air (13-inch, Early 2015) Serial Number CPWSQ7XNH3QF Technician Sabarinathan.k Diagnostic Details Found No video output, Did SMC, PRAM reset and checked - same issue, Reseated the display connector and checked - same issue, Tested the device with External display - working fine, Tested the device in bare minimal configuration - same issue, Performed diagnostic test - passed, Suspecting issue with display need to replace the same paid service for further diagnosis. Product Description Price (in Rs) LCD, Display Module() 45359 Service Charges 1000 Service Tax 180 Total Amount 46539 The amount quoted is more than 58% of the original price. The product is in very good physical condition and I was extremely careful in my use of the machine. I had been using other laptops for the past 20 years and I never had trouble with any of them. I decided to buy a MacBook this time because I have heard of your company's reputation as well as the quality of your products. I thought that it was going to be great long-term investment. In all the years that I have used laptops, I have never taken additional warranty and never regretted it. Believing in the superior quality of the Apple products, I had no reason to doubt and so didn't take additional warranty for my Macbook. I contacted some of your service providers and they have all declined to help me. Hence I am approaching you hoping and believing that you will graciously consider the matter and help me with the situation by replacing the MacBook or the defective parts. I strongly feel the collapse of the laptop is due to premature failure of internal components. The failed components had evaded your strong (6sigma) quality control system. I request you to earnestly look into this aspect. I am pretty confident that apple will not have a product which is having MTBF less than 5years. Please take back the laptop for detailed diagnosis (post mortem). If at any point you identify the reason for failure is due to bad /poor usage, I shall not ask for any compensation. If proved other way, please replace the laptop or make it good. I hope and believe that you will graciously consider the matter and help me with the situation. Thanking you Sincerely, Dr. Daisy Isaac

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