I have never had a worse experience than I have suffered over the 2 days trying to reset password for IPad and 4ktv device. I am going to ask for recall and return of units and never use Apple devices again. And I will let my Director of it know to not purchase from your co.
I bought an iphone 7 plus had it 2 months then would not charge took in to apple for repair they had to send it out .they lost the phone been in contact with 3 different tier 2 advisers still no phone going on 3weeks with out phone still no answers
Apple gives the best tech support anywhere. Apple's team is terrific. That combined with my great Apple products makes me a loyal customer.
Does your company offer a free computer to qualifying individuals?
Why, on the Apple iPhone5s/6.. etc, is the low light sensitivity of the front (selfie) video camera much better than the low light sensitivity of the back video camera? Why are they not the same? I would like a real intelligent technical explanation for this. I have checked other people's Apple iPhones and they are the same.
I recieved msg of Apple co operation by name john , he said me give ke your icloud passwprd i will help you but he locked by iphone
Do you realize that your reviews are NOT GOOD REVIEWS. Apple. Wake up. You are not the only show in town!!!! Your previous customers can and will go elsewhere to buy the same products that they previously purchased through you. OR DO YOU THINK THAT YOU ARE TOO BIG FOR THAT TO EVER HAPPEN???
I hope your hot shot executive team runs this business right into the ground!!!
Your customer service advisors suck and lack knowledge in satisfying customers equally sucks. People are what built your business to where it is today and those same unsatisfied customer base are what could be the demise of your business in the future. Perhaps some of you arrogant pompass ass big wigs should take some time to read these horrible reviews and satisfy the people who put their money into your products and who made you what you are today instead of rolling in the money that you steal from your customers with no return loyalty for your customers when problems arise with the shoddy junk that you sell!!!!
My family has always been addicted to apple products. We have owned over 20 iPhones , 5 iPods, 3 iPads, an iMac, an airport router and 5 MacBooks. Up until yesterday I have been very satisfied with the products and quality. So what happened yesterday? My daughter's MacBook Air went black after only 2 years. We took it to apple and they want $475 to replace a circuit board called the logic board. As you can imagine, I was not happy since the MacBook original price was $900. Hard to believe it costs more than half of the cost of the original computer to replace a defective circuit card. What makes it even harder to accept is that apple will only warrantee the repair for 90 days. So 2 years after I spend $900 I need to pay $475 for a repair with only a 90day warranty?
It just doesn't seem right.
To: CEO and Director.
My observation is all about Apple named X for is latest products 10th anniversary. In fact in the honor of his late memory President and former CEO of Apple,Steve Job, i was expecting it should be put in to consideration before the name will be released to public.
I think the Apple X for the 10th anniversary should be named ''APPLE X SJ ''
Thanks for your understanding.
When I went to the local Apple Store (Aventura, FL) (a mile from home) with a problem with my 4+ year old Mac Book Pro., I found that I would have to wait 7 days before I could even TALK to a Genius. Undaunted, I hunted for another store. It turns out that the Fort Lauderdale Apple Store could see me on the SAME day! So, I took my laptop to the Ft. Lauderdale store (28 miles round-trip). It was diagnosed and take to the repair people. It was explained to me that the repair would take 5 to 7 days. It took 6. I took it home on day 6 only to find that keys on the keyboard stopped working. I went to the Aventura Store and explained my dilemma to Jennifer (manager). Although it was closing time, Jennifer worked with me and Felix to find the part and arrange the repair---at no additional cost. Back to Fort Lauderdale the next day because the part was only available at that location. Jennifer had taken the extra time and effort to contact Ms. Hilary Anderson, Manager, of the Ft. Lauderdale store. I was led to Ms. Anderson on my arrival. She took charge of the situation, but told me that the unit would have to be sent to the Repair Depot in Memphis, TN. Turn-around time would be 3 to 5 Days. This was Monday, 28 August 2017. I had it back on 31 August 2017. I would like to ask that Mr. Tim Cook recognize the outstanding efforts of Ms. Hilary Anderson and Ms. Jennifer ____ of Aventura. Ok, I know that some readers will not agree with my sentiments; I know some skeptics will point out that I went to fix one item and ended up replacing another; but I still believe that this experience is WHY Apple succeeds! (Concurrently, I have been fighting with a nationally known newspaper for 6 weeks. They can't seem to deliver my paper....)
Thanks for sharing that!
Apple has my phone locked and displays I will have to be patient and wait for them to unlock it. It has been over a month and the problem is still not fixed. My iPhone 6s is still locked. Technical support has worsened the situation. By having me try and reset the password several times. This is what continues to keep me locked out. Will somebody with authority please unlock my phone? This is a huge nuisance.!
4:10 P.M. EDT
August 20, 2017
Same problem here! A friend purchased it for me and had it shipped to me. Numerous attempts with Verification Code failed. Last 1 was at 1:49 A.M. on August 19th and is still locked.
4:17 P.M. EDT
I am so p.o at Apple, I forgot to mention I am using an iPad not phone. I had to wait 6 days before they would call with a new Verification Code which still did not work.
I bought my 1st Apple laptop, it is 2 years old, I went to use it the other day and it will not power on. Let me tell you it was my 1st and will be my last. Apple charges over $1000 for a laptop that only last 2 years, what a rip off. Save your money people. I've had $300 Windows laptops for 10+ years that still work. From what I can see, Apple is stuffing there pockets with billions, selling crap that they don't even stand behind. Pretty sad!!!!
I just wrote about my 5000 $ computer. I went to apple they sent my computer to be service-needed a new battery. A few days later I picked it up only to find out that I had the same probblem. This has been going on for three weeks.
I bout a 5000 dollar computer3.5 years ago because my 2006 computer need a new battery. I added the extra warranty which expired last December. Now my. Computer isn't working. The multicolored ball refuses to stop spinning. This happened two weeks ago. I called apple twice and no one could help. Finally one technician told me to bring it in to the app,e store. Last Friday we went to the legacy place Massachusetts store. They told me the battery burst and they needed to send it to California for repair. They were goi g to charge me $300 for the repair. I am really upset that they refused to wave the cost. I called the manager of the store and his response was "well you signed for it didn't you?" That was a nasty way to handle a customer. I spent $5000 on a relatively young computer. Not only can they not wave the costs but also Ihad to put up a nasty manager's remarks!!!!!
I bought a I pad for my wife several years ago and it was working fine until about 3 weeks ago, when I switched my internet to Comcast. All of a sudden the I pad did not receive internet under "Safari". I called the Company (hidden) and they could not help. Apparently the initial password would not work. After several tries it cut me off for 8 hours? I still can't remember the original password. Ergo My wife's I pad is of no use. THIS IS NOT ACCEPTIBLE AFTER SPENDING OVER $500 DOLLARS and you can't help me. This is called Insanity.
The company needs to redo its procedures. I would not recommend "Apple" to my worst enemy, or maybe I should so they would hate this Company too.
I am 74 and one of the security questions was what was the first name of my first boss? How the Hell would I remember this? In addition I don't remember ever being ask this question in the first place!!!
I had an experience with one of your employees that needs to be addressed in a VERY positive way. The case number is (hidden)54 and this happened mid-June. I was having some problems with signing in and a couple of other things. Steve assisted me with amazing patience and persevered until we got the problem resolved. Right at the end of our conversation, our call got cut off. Found out later it was due to a power failure because of a storm. Steve actually called back the next day to make sure I was up and running and the issues were resolved...which they are. I so appreciated his professionalism and I just want to make sure that anyone that can give him a kudo will do so.
I'm writing because the Mac Pro does not do what Apple claims. Under graphics the first paragraph states the you can hook up three 4K monitors but the computer will not work with three 4K monitors hooked up. Spent 3 months with Apple support and have been to 2 Apple stores. Bottom line is the Mac Pro will not support what it claims. This is false advertisement and now I need to take legal action to try to get my money back so I can build a PC to meet my needs. I love Apple products but even they didn't know about this.
Customer service has deteriorated dramatically. Service agents are trained to follow rules blindly rather than to problem solve issues for customers. There is apparently no service minor enough for technicians who are modestly now referred to as "geniuses" to deny ...
the customer service is sucks I called and I was taking to her and she left and I got the laptop and its sucks
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Close to I-15 Freeway easy In--Out available for the long term lease call me (949) 910-4953
I am a deputy and get frustrated with all the iPhone that get stolen and can not be tracked because the first thing the suspects do is turn off the phone. I am suggesting that apple make it impossible to shut down a iPhone or iPad without a password. This would also become a valuable tool for parents that want to track their kids. Without the password, the kids can not shit off the phone so the phone to prevent from being tracked by the parents.
We found a iPad and. Hold not get past the password to try to locate the owner. It would entice to be able to able to have a way to view the owners name and phone number along with instructions if found.
Please forward to someone that could possibly make these changes to make Apple better.