Information, reviews and public commentary for US companies

 

Apple Computer

Rating
2.304985
Web
http://www.apple.com
Address
1 Infinite Loop
Cupertino, CA
95014
Contact
Timothy Cook
Role
CEO and Director
Phone
(408) 996-1010
Fax
(408) 974-2113
Employees
63,300
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Henry Saunders - 18 d ago

3

THAT WAS THE WORST EXPERIENCE I HAVE EVER HAD IN ANY STORE IN MY ENTIRE LIFE!!! I spent 5 hours (5:41PM - 10:36PM) in that store and my issue still wasn't resolved. My phone was switched for a new phone after many visits to the store. Within 48 hours of having the new phone, the phone began ringing and vibrating as if I had a call when I didn't, the screen was blacking out and blacking out the screen in my car, THEN on top of that I discovered that my photos were missing. The answer to every solution is "Reset your phone back to factory settings," which means you have to re-enter all of your old passwords because

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Flagged for review. 
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Henry Saunders - 65 d 17 h ago

0

Apple Store - Pentagon City - Arlington, VA

THAT WAS THE WORST EXPERIENCE I HAVE EVER HAD IN ANY STORE IN MY ENTIRE LIFE!!! I spent 5 hours (5:41PM - 10:36PM) in that store and my issue still wasn't resolved. My phone was switched for a new phone after many visits to the store. Within 48 hours of having the new phone, the phone began ringing and vibrating as if I had a call when I didn't, the screen was blacking out and blacking out the screen in my car, THEN on top of that I discovered that my photos were missing. The answer to every solution is "Reset your phone back to factory settings," which means you have to re-enter all of your old passwords because the apps recognize you as a new user on that phone. I just lost over 2000 photos WITH having the iCloud. I gave my phone to the sales rep to ensure that everything was downloaded correctly. YET, when I rebooted my phone.....ONLY photos beginning January 2019 are on my phone. I have had photos on there since 2017. NOW........NOTHING!!! I saw people clock in, clock out and leave, and I was STILL in the store. I was one of the last people to leave the entire mall. The person that helped me just clocked out and left me in there with the Assistant Manager like she was the one that originally helped me. It's a problem when the customer can clearly tell when the sales associate has NO clue what is going on. PATHETIC!!

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Phil - 18 d ago

Sounds like you kept store employees there until almost 11:00 at night. Sounds like they really wanted to help until you insisted on not leaving until your issue was resolved. Have some appreciation.

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Allison Elliott - 64 d 10 h ago

5

I wanted to contact you all to see if you could add a feature for the hearing impaired. On Siri could you add action light up features that show the turn signals on the visual screen to help with this? Thank you for your time.

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Phil - 18 d 3 h ago

No. This isn't Apple.

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Brittany Westfall - 46 d ago

0

I've been an Apple customer for about 9 years now and I am DONE once I get my iPhone sx max paid off. I will go with Samsung. My brand new iPhone broke because I got about 5 sprinkles of water on it. JUNK!!!!!!!!!!!!!!!!!!!!

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Phil - 18 d 3 h ago

It didn't break because you got five sprinkles of water on it. It broke for some other reason and you happened to have a little water on it.

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LynnL - 36 d 17 h ago

1

I am in the middle of a nightmare experience with Apple. My watch had a crack. I took it to Best Buy. Two weeks later Apple sent the wrong replacement. We contacted Apple and after numerous hours on the phone, two support people gave us their email and promised to help. Both have disappeared and have not responded to emails or calls after promising to overnight a replacement. Disgraceful. Still no watch

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Hafizur Rahman Malpo - 61 d 8 h ago

I want to business to your company...

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Orangosedo - 64 d 3 h ago

0

Billy, soy-boy- Gates has an Apple up his ass.

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Gertrude P. Brown - 82 d ago

Good Morning!

I have been an avid Apple Customer for so many years and I love it. But today, I really need your help. I bought an Ipad Pro 64 gb at the Veterans Canteen Service (VCS) here in Philadelphia about two weeks ago. It is defective. I took it to your Apple Store here in Philadelphia but they won't take it for the reason that somehow this device was bought by Panera bread. I took it to the Store to have it replaced but they won't take it either. I really don't know what to do. I gave this to my son and I am so embarrassed to give him a defective merchandise. I cannot read the number because it is too small but in my receipt, it showed the following info: IPad Pro 64GB(hidden)29 (UPC). On the box it showed the Serial number DMPY40W2J28K. I hoe this information will help and my problem will be resolved. I paid $647.99 for this device. Please help me. I need my money back.

Your attention is highly appreciated.

Thanks.

Gertrude P. Brown

E-mail address: (hidden)

PH: (hidden) or (hidden) ext. 4690

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AmberA - 86 d 11 h ago

1

I have been an apple customer for many years and not once been in such a horrible situation. I have had my iPhone X for sometime now and have had no issues at all. I also just got the iWatch 4 and am still getting use to it. Before going to bed I was using my phone as normal, set my alarm and went to sleep. I woke up to my alarm on my phone only to find there is no display to snooze or end the alarm. I scramble and use my watch to end it and grab my phone thinking maybe it was a glitch. No glitch! The display is black and the touch is unresponsive. I do all the standard troubleshooting and come to find the screen and display is completely dead! With that said, the phone works fine. Luckily I was able to use the watch and apple play in my car. I take it to Best Buy same day and get confirmation that the issue is only the display hardware. They quote me over $250 for the fix, since its past the year warranty! I talk to apple support 7/25/19 at 6:48 pst Case ID: (hidden)74 to get the same answer, there is going to be a cost to get it fixed. The reason I am so upset is because the phone is fine and I did nothing to it. The X has had other display issues and the issue is obviously 100% a hardware issue on the manufacturers' end. The phone was not charging over night, it is not set to automatically update, and it has no damage to it. Without warning I am stuck in this situation with Apple turning their head with a shrug to say, "Well its past the warranty so you're going to have a cost; next time get apple care!" I find this unacceptable and am livid that there is no action Apple is willing to take to get this fixed. I have seen other articles online of this issue and it is obviously not just me this has happened to! Worst of all I can't get an encrypted backup of the phone since there is no way to bypass "trust this computer". Apple support gave me no options to help with how to recover my data and even after the case escalated they acted like their hands were tied, so Im writing here! The X is still a pretty new model, the phone has no damage to it, and this failure happened in my sleep!!! I really did expect more action from apple, as I felt the company did care. Maybe this will get somewhere, but its upsetting I have to go here to hope! I never write to companies or reviews and am not sure where this will go, but hope for my sake, and any others with this issue, that Apple will consider looking into this flaw further and actually care about the product the claim to be so superior. Sincerely, AA

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Daisy - 1 y ago

To Mr. Timothy Cook CEO and Director Apple Inc. (US) From Dr. Daisy Isaac (Counselling Psychology) St. John's Medical College Bangalore -34 India Mobile: (hidden) Email: (hidden) Dear Sir, I am Daisy Isaac from Bangalore, India. I bought MacBook Air (Product Details MacBook Air (13-inch); Serial Number CPWSQ7XNH3QF) on 22 January 2017. On 15 September 2018, suddenly it stopped working and I took it your authorised service centre in Bangalore (Ample Technologies Pvt Ltd, No. 612/1, 80 FT Road, 4th Block, Koramangala Bangalore, 560095 India). I have received the diagnosis and quotation for repair as shown below. Ample Technologies Pvt Ltd No. 612/1, 80 FT Road 4th Block, Koramangala Bangalore 560095 India eMail (hidden) www.ample.co.in To Daisy Isaac Product Details MacBook Air (13-inch, Early 2015) Serial Number CPWSQ7XNH3QF Technician Sabarinathan.k Diagnostic Details Found No video output, Did SMC, PRAM reset and checked - same issue, Reseated the display connector and checked - same issue, Tested the device with External display - working fine, Tested the device in bare minimal configuration - same issue, Performed diagnostic test - passed, Suspecting issue with display need to replace the same paid service for further diagnosis. Product Description Price (in Rs) LCD, Display Module() 45359 Service Charges 1000 Service Tax 180 Total Amount 46539 The amount quoted is more than 58% of the original price. The product is in very good physical condition and I was extremely careful in my use of the machine. I had been using other laptops for the past 20 years and I never had trouble with any of them. I decided to buy a MacBook this time because I have heard of your company's reputation as well as the quality of your products. I thought that it was going to be great long-term investment. In all the years that I have used laptops, I have never taken additional warranty and never regretted it. Believing in the superior quality of the Apple products, I had no reason to doubt and so didn't take additional warranty for my Macbook. I contacted some of your service providers and they have all declined to help me. Hence I am approaching you hoping and believing that you will graciously consider the matter and help me with the situation by replacing the MacBook or the defective parts. I strongly feel the collapse of the laptop is due to premature failure of internal components. The failed components had evaded your strong (6sigma) quality control system. I request you to earnestly look into this aspect. I am pretty confident that apple will not have a product which is having MTBF less than 5years. Please take back the laptop for detailed diagnosis (post mortem). If at any point you identify the reason for failure is due to bad /poor usage, I shall not ask for any compensation. If proved other way, please replace the laptop or make it good. I hope and believe that you will graciously consider the matter and help me with the situation. Thanking you Sincerely, Dr. Daisy Isaac

Flagged for review. 
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Anonymous - 288 d ago

hi please send valuable mail id

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Arun - 143 d 9 h ago

You are biggest idiot . Who told you to purchase one of scrap model

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Mel Welker - 102 d 17 h ago

0

They have no graciousness and only help those making purchases. I hope you miraculously get some help.

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Mel Welker - 102 d 17 h ago

0

Mr. Cook.....Why is it we can't get anyone from Corporate and you route us to an 800# that we don't get a call back on? Why is it we get a response from an "anonymous" and not someone with a name? You're company is pathetic! You are pathetic! I have spoken to three reps and one of them said if I had anymore issues to contact him back via phone/email, which I did. I got his direct line and this has been almost three weeks effective tomorrow. You make billions off your customers and this is the thanks we get for making you rich!!!! I will never purchase another product from you again and I am telling everyone about my experience, including the media. According to many, your company has become too big and I agree. You show favoritism and you discriminate towards many. All I want is help from your company not when I'm just purchasing one of your products, but also when I'm needing service with one. Good riddens!!!!!

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Virgle Robinson,J., - 104 d 23 h ago

If contact me, letters only. I am a disabled/senior in need of a handicaps income! What ever could do be appreciated. Lite clerical? I try to be competent, honest. I am in critical need of this! Virgle Robinson.,128 Perry Street, Sandusky, Ohio 44870. BX 1104. Temporary address and mailings only.

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David m - 114 d 15 h ago

0

Just wanted to let everyone be aware the game looney tunes in apples AppStore is a scam the game shorts you every day on daly prize when you contact them they say we're aware and to humbly understand . They also have players misteriously appear in first place just as you are about to take first scoring large amount of points that physically cannot be done. On this issue they say thank you and then never remove or correct the issue. THIS IS NOT APPLES FAULT THIS IS THE APP LOONEY TUNES WORLD OF MAYHEM PROGRAMMERS FAULT AND THEIR ISSUE ONLY

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Vicki Soderberg - 170 d 4 h ago

1

Hi i bought an IPad 5th generation 1 and half years Ago off NetonNet in Sweden. When I started it up one morning to read digital newspaper it went blink blink and died. Apple support said it was the hardware probably. I mean only after 1 and half years. I'm 66 and on a low pension and now I have to save up to buy a new iPad. I live inland in the North of Sweden 260klm to nearest town. I am so disappointed with your product of which I used every day. One year insurance doesn't help me. Vicki Soderberg

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Anonymous - 204 d ago

Hi, I bought an IPhone 8 for my daughter who lives in Sri-Lanka. I bought it from Saudi Arabia where I work.

I bought it in August 2018 and it worked fine until January 2019 then the screen started to go quite frequently.

The IPhone dealer in Kandy in Sri-Lanka couldn't fix the problem. The guys in Colombo too didn't sound that confident.

The IPhone dealer in Saudi wants me to bring the phone to Saudi. Unfortunately I am leaving Saudi Arabia for good.

Please let me know what should I do. I would appreciate if you can give me a good solution. The phone cost me around Saudi Riyals 3,000. Thanks for your help. Regards, Fazal. Please send response to (hidden).

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Stephen Chabak - 215 d 13 h ago

Why doesn't "Pages" have printable templates for various calendar features? Such as a Sunday to Saturday week? Or any other configuration such as Monday to Friday?

Any month of the year for any year?

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Jon Hart - 220 d ago

5

Dear Mr Cook (CEO),

This review is for one of your employees at the Hilldale Mall in Madison Wisconsin his name is John Hart !

I had a very complicated situation where my personal information was compromised and he went above and beyond customer service to help me!!!!!

I am a former business owner and I know your employees are the front runners of your company he is an exemplary employee whom strives not only to meet apples expectation as an employee but he well excereds customer expectations!!!!

His rapport with your customers as well as your management team well exceeds professional protocol in the business world !

I want to say thank you to you and your company for hiring employees like John to service your customers !!!! Heather Procknow

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Anonymous - 220 d 46 s ago

Oh you mean Mr. Apple. We weren't sure who you were talking about.

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Apple Customer Service +1-800-343-7179 - 226 d 16 h ago

5

Apple Customer Service +1(hidden) get one-on-one with specialist +1(hidden)

Apple Customer Service +1(hidden) get one-on-one with specialist +1(hidden)

Apple Customer Service +1(hidden) get one-on-one with specialist +1(hidden)

Apple Customer Service +1(hidden) get one-on-one with specialist +1(hidden)

Apple Customer Service +1(hidden) get one-on-one with specialist +1(hidden)

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