Information, reviews and public commentary for US companies

 

Apple Computer

Rating
2.467532
Web
http://www.apple.com
Address
1 Infinite Loop
Cupertino, CA
95014
Contact
Timothy Cook
Role
CEO and Director
Phone
(408) 996-1010
Fax
(408) 974-2113
Employees
63,300
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Syed Ahmed - 12 d ago

5

I have 20 Acre Industrial land Vacant on the Morro Road in Apple Valley California

Close to I-15 Freeway easy In--Out available for the long term lease call me (949) 910-4953

(hidden)

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Concerned Deputy - 23 d 17 m ago

5

I am a deputy and get frustrated with all the iPhone that get stolen and can not be tracked because the first thing the suspects do is turn off the phone. I am suggesting that apple make it impossible to shut down a iPhone or iPad without a password. This would also become a valuable tool for parents that want to track their kids. Without the password, the kids can not shit off the phone so the phone to prevent from being tracked by the parents.

We found a iPad and. Hold not get past the password to try to locate the owner. It would entice to be able to able to have a way to view the owners name and phone number along with instructions if found.

Please forward to someone that could possibly make these changes to make Apple better.

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Curious Grandpa - 28 d 16 m ago

2

I am a grandpa trying to help my granddaughters by giving them the best tools possible for their education. I went on line, ordered for pickup at our local Apple Store location, a new 256 gb iPad Pro and a few extras as well. After being told at the Apple Store and Online that Apple never has sales on their products there or with vendors, I figured I would go ahead and order what I wanted for her and pick it up locally.

I was assured Apple iPads were never a "Sale" item anywhere. $1300+ later I get an email from BestBuy offering the same product for $100 off for Memorial Day. What gives? I feel I got screwed by Apple.

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Annoyed - 44 d 10 h ago

0

Margot Vaughan 35 West 90th Street 2K New York, New York, 10024 May 11, 2017 Re: Inadequate Technical Support Apple - Case#(hidden)98 Case #(hidden)75 Dear Customer Relations Apple On May 10, 2017, I contacted Technical Support st Apple about syncing my ipod classic 160 gb to Itunes 1. The first person I spoke to was "Corenda" who tried to look up every step of the procedure, unaware of exactly what to do. She took remote access than before proceeding told me to close it. I told her that would close out remote access which she didn't know. She then told me to try various cords as that was the problem, didn't solve issue. I then directed her to various steps, which she was unaware of, to resolve the issue. She said it was my computer, which I told her is brand new.After several requests by me she finaly, after 1 hr 15', directed me to a Sr Advisor, "Nelson". 2. Nelson directed me through the steps to uninstall (never directed me to restart computer as is customaryand reinstall latest version of Itunes. The last step he said would take 15' and he'd call me back after 15', it took 3' He called me back after 2 hrs. 3. In the interim at 7: 12 PM I called Apple for help to proceed and spoke to "Tamala". She tried to contact Nelson to no avail. 4. She then directed me to "Roberta", another Sr. Advisor, who spoke to me than left me on phone with no further instructions until I asked her several times what was she doing for first 13' then an hour. She replied "writing up a report to send to engineers" which would get a response in 72 hours. It was now 8:23PM. 5. I assumed myself Ipod Classic is not compatible with the latest Itunes or when my computer was reconfigured it did not recognize my Ipod Classic Your myriad of technicians don't know this! To resolve the above problems, I suggest that the technical support be trained, at least better than the customers they serve and in addition in some way be compensated for my valuable time in dealing with these incompetent support personnel. I would like to resolve this problem quickly and would be grateful if the process could be completed by immediately. Please feel free to call with questions. I can be reached at 212-362- 8502. I can also be reached via email: (hidden) Thanks in advance for helping to resolve this matter. Sincerely, Margot Vaughan cc: Better Business Bureau AARP Consumer Protection The National Association of Proactive Consumers (NAPC) American Council on Consumer Interests (ACCI) Center for the Study of Services Consumer Alert Consumer Action

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anonymous - 44 d 6 h ago

You forgot the FTC, federal trade commission, the Federal and State Attorney General's office for consumer protection, and FCC federal communications commission. BBB does a good job these days, but since it is the federal government laws that supersede all state, county and city laws that may or may not protect the public for consumer interests, it is always best to get every level of agency involved in matters concerning consumer quality control today. It is time that the federal government start holding private companies responsible and accountable for their actions to consumers in this country.

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Anonymous - 44 d 7 h ago

2

Apple is loosing its security features and respect among customers. I have an apple 2 ipad, apple 4s phone and a ipod 2nd generation. All great ideas at the time and all very expensive. I am not fond of icons really, I prefer dominant text software, supplemented with icons for visual retention. So I never liked their laptops, also twice as expensive as other brands. In any case, the purpose of this correspondence to corporate is that those of us who have older apple products, I request that your company create fixes and updates for all of your products regardless of their generation and update them to the current operating system, or offer to have a significant price reduction to turn in the older versions of apple products. If you think I am going to turn in a 400 dollar product for a 100 dollar credit that your company can refurbish and sell for 600 dollars and was originally made in china for 100, think again. I will toss your product in my bin of all electronic products that are physically in good condition, but have stopped working and purchase another brand at a lower price, that has high security features, durability and functionality.

I have just about had it with companies that have several companies underneath them, multiple tiered services and a convoluted maze of phone numbers for customers that are outsourced to another country outside of the united states.

Remember, great things have been accomplished from the beginning of time without a compute, So don't think we cannot live without a computer even if you try to make the human race think they cannot. It is called living off the grid. So stop the greed and start making it work for the customer again at a cost effective measure. Offer a cost effective upgrade for the consumer who makes minimum wage or create a fix and a software upgrade to all existing generations of apple products. You will also be creating less trash in the world by doing this.

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Appleloverbut - 76 d 15 h ago

5

I love anything APPLE, BUT-----I am on my third iPad, gave first one to grand daughter and second to husband. I paid $35 for a screen that was supposed to cut glare on my current iPad Air 2. It is impossible to read my iPad Air outdoors. This is a necessity for me. Must I resort to the much cheaper Kindle? Surely, with all the magic that is available n my iPhone , IPod, and iPads, u could have installed a no glare screen!

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Anonymous - 78 d 6 h ago

0

I am disabled and I went to the Twelve Oaks Apple store this afternoon after contacting Apple Care which made an appointment for me. I told the rep that I had a problem with my iphone 6 plus, which is the same problem I had 5 months ago. I called the Apple store previously mentioned and they told me there was a 2-3 day wait because they were having trouble getting replacement screens. I told them I had to take it to a repair store because I cannot have a family member without a phone because of my heart and other maladies. If I need help, I have to be able to contact my son. The employee never told me that I would be voiding my warranty. Last night I again told the Apple Care rep about my screen not working and also made mention of a third party replacing my original screen and the rep made me an appointment for today. I arrived early after a grueling 45 minute ride to the store. I was told by the employee and Manager that it would be $150.00 for a new screen because my warranty was voided because I took my phone elsewhere because they could not fix my phone in a timely fashion. I told him he would be doing nothing but replace the screen that they should have been prepared to fix in the first place. I listened to the manager diss the repair place, said they don't know how to fix phones, and couldn't care less about my problem nor my long ride to his store. I guess this is how they treat Disabled customers. It is strange that the three chances for Apple to get it right, they really botched every chance and gave me three different versions of what was going on in their opinion. The only thing they could say in unison was that my warranty was voided.

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Miss NOTSOHAPPY - 88 d 3 m ago

0

My apple 6 plus is bending and the support department just told me "The main issue is that there is a bend on your device which is considered accidental damage. A bend would only occur if there was excessive pressure applied to the device to cause the bend." Now this phone has been in a protective case since it was purchase. Now they are telling me it is $329 to fix a problem that apple had.

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MissTLC - 210 d 8 h ago

0

Too much info on any electronic device leaves the door wide open for mistakes Despite your company ALWAYS CLAIMING IPHONES AND I PRODUCTS ARE NOT HACKABLE, I AM LIVING PROOF THAT THEY ARE AND AM FURIOUS MY PRIVATE LIFE WASNT PURCHASED BY YOUR COMPANY AND ONCE I PAID FOR MY PRODUCT, YOUR COMPANY HAD AND HAS AN OBLIGATION TO PROTECT THE USERS INFORMATION THEY PUT ON IT I MAINTAIN PAYING MY BILL FOR CELLULAR SERVICE AND NOT ONCE AUTHORIZED YOUR COMPANY TO INVADE MY PRIVACY BY YOU HIDING WIDGETS IN APPS THAT CANT BE DELETED

APPLE - TIM COOK - WAKE UP I FOUND HOW YOURE ILLEGALLY MONITORING PEOPLE AND USING US FOR A BENEFIT THAT DOESNT BENEFIT THE PEOPLE WHO KEPT YOUR COMPANY ALIVE SO FAR

IN DONE WITH YOU GETTING AWAY WITH THE BIGGEST CRIME OF ALL I WILL BE FILING A LAW SUIT AND I BET THERE WILL BE MANY FOLLOWING SUIT BEVAUSE IF A SIMPLE WOMAN LIKE ME FOUND YOUR DECEPTION, DONT YOU THINK OTHER COMPANIES WHO COUNTED ON YOU ARE HIGHLY DISGUSTED AND DISAPPOINTED IN YOUR LACK OF PROTECTING THE PEOPLE YOU PROMISED TO , THAT ALL YOUR ' LEGAL ' WRITINGS CONTRADICT WHAT YOURE ACTUALLY DOING ??

I'm calling you out I demand NOT only massive monetary compensation but a public apology and demand new software to actual prevent you, your own company, from being the BIGGEST MOLE in THE WORLD!!!

You'll be getting a formal demand letter shortly This is just your heads up, that the check you promised never arrived and due to your greediness, you've cost me more than just money

Tracy L Conner

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ROSALIA - 88 d 13 h ago

Please let me know as to when you are suing them . They are invading my privacy and taking my life too. IAM 74 years old and they keep on insisting of change of passwords. They are rockett mafia stealing from me and ALL users of APPLES PRODUCTS.

Disappointed in NEW YORK

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frank - 134 d 6 h ago

1

Apple and T. Cook are are putting profits above national security. T. Cook u should let Google look at ur code especially if the software engineers are from ly is, Iran Syria, Iraqi,

Tell me when that will happen.

As a army veteran I am disgusted at ur opposition for the vetting of potential terrorists .

I will no longer buy any of ur products, which are made in china and designed by h1b

Engineers.

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carmenvolpetti@comcast.net - 149 d 13 h ago

2

Hi Apple corporate ,

I've been trying to recover my Apple account act to know reveal

Been to the Apple Store Waterside Florida text Support on the phone been with out an Apple account for several months

Needs help to solve this problem

(hidden) is my account

Is my telephone number > (hidden)

To resolve this problem soon Carmen Mercado have a great day

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Maria Luther - 166 d 10 h ago

2

APPLE customer service 1 8 5 5 7 7 O 7 7 9 0 this will surely help

APPLE customer service 1 8 5 5 7 7 O 7 7 9 0 this will surely help

APPLE customer service 1 8 5 5 7 7 O 7 7 9 0 this will surely help

APPLE customer service 1 8 5 5 7 7 O 7 7 9 0 this will surely help

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Jim Bekkering - 175 d ago

4

Your TV commercial featuring Arturo Sandoval and an amazing older gentleman diver is the greatest commercial ever developed. What an attention getter with effective auditory and visual stimulation. Cudos to the artistic and technical teams who produced it!!

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kys - 193 d 7 h ago

4

used to be good

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Dee - 194 d 7 h ago

1

I am very disappointed in an iPad I purchased and some of the pixels died out and the only options I had was to purchase another iPad. I was also told Tim Cook tries to respond to emails withing 2-3 days. Well its been over two weeks and I have yet to receive a response to my email. First of all you don't offer a option to trade in your iPad only you have to purchase another one. It wasn't anything I did to the iPad.

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F. Jack Herrmann - 199 d 13 h ago

3

Mr. Tim Cook Chief Executive Officer Apple Computer 1 Infinite Loop Cupertino, CA 95014 Dear Mr. Cook: I write as a long-time Apple customer owning multiple generations of MacBook computers, iPhones, iPads and iPods with a concern for Apple's poor quality control. Apple appears to have lost control of quality, and at the same time lost touch with customers. Your company's management strives to produce ever-thinner devices, without understanding customers want devices that are reliable with decent battery life. Continuing poor quality control involving batteries of iPhones and MacBooks erode our confidence in Apple. Whether defective batteries, or software that was not tested adequately, Apple has failed its customers and investors. Apple used to have a reputation as a technology leader for delivering high-quality products, allowing Apple to charge premium prices for its products. Apple is ceding technology leadership to competitors while allowing quality control to deteriorate. For Apple consumers and Apple investors to continue to have confidence in your company and its products, management needs to focus on meeting the needs of its customers with high-quality and reliable products as Apple did previously. Thank you. F. Jack Herrmann (hidden)

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Michael - 213 d 11 h ago

1

In South Africa with a faulty iPhone 6s. After 4 weeks of trying to get telephone help from Apple and my Network provider, Vodacom, i reported to driving 135km to an iStore who took the phone in and assured me it would be back in 7 - 8 days. On day 6 get a message saying it is in diagnostics. On day 7 I get a message asking for the password! Eventually get clarification that they want the passcode. Day 9 having spent an hour trying to get through to "talk to us" I am told that there is a global shortage of replacement items by the South Africa Service Department. However speaking to the US customer services they say there is no shortage.

Who do you believe?

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Anonymous - 213 d 12 h ago

what is the email

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jaxzy love306 - 214 d 9 h ago

this is cool

Flagged for review. 
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Susan Tucker - 230 d 7 h ago

0

It's a sad day my Verizon gets away with being crooks. A two month old phone that doesn't work. Completely dead. But because it has a small dent and crack in the corner. No it's not covered under the year warranty. $200 deductible for a refurnished phone. Of course that would be a phone that they took from someone else and refurbished. What a racket. Time for Consumer Affairs to step in and investigate their business practice of fraud to their customers. It's not bad enough the ridiculous fees that we have to pay. Share this if you are as disgusted with Verizon as I am.

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53-4D-41-52-41-53-53 - 239 d 17 h ago

4

---like you I had nothing better to do than comment and my comment was generated by you---I neither work for nor support Apple, it's politics, practices or business dealings anymore than I'll childishly boycott Apple for their unfortunate but unpreventable hiring of poor employees; to which bad experiences derive, that exist in EVERY business be it Apple, Microsoft, Samsung etc. and nor will I boycott Apple for their employees personal opinions and beliefs.---They have a product and service that adequately serves my needs and delivers on the purpose for which it was designed and I use it for. There is no real improvement nor setback to Apple or its products and services compared to its competitors to which; I can adequately say in my opinion, one would be more worth the hassle than the other given relatively speaking they are slightly different processors, cameras and different O/S which are geared to user preference, use or comfort level and actually define their individuality through which you ultimately look to define your own. Let's be honest, the vast majority can't even tell 2k from 4K, 60hz from 120hz and some 720p from 1080p so I doubt you notice processor speed differences while running...completely different operating systems completing basic tasks.

-My smartphone is an IPhone and my data processor is an Hewlett Packard PC with Windows. They both do social media, Netflix, Internet surfing, gaming and ultimately both are UNIX and related to Linux but Apple is more BSD so... There.

Great Job Apple.

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53-4D-41-52-41-53-53 - 239 d 17 h ago

4

-Siri and I do not get along. We've said things to eachother... That being said I don't really talk to her and she doesn't talk to me so it's safe to say we are both very content with each other since I know she's always there if I really wanted and im aware of her limitations like a reasonable individual. Sometimes I bother her for basic entertainment or because I sit on my phone. But that's my issue.

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53-4D-41-52-41-53-53 - 239 d 17 h ago

4

-accessories hard wired for user interface such as a digital camera should be viewed as complimentary to the user and work sufficiently for their intended use. Given the market still widely sells digital cameras and camcorders for specific designated use it would be reasonable and logical to conclude that comparatively speaking one product is not the other and misuse or misunderstanding of either may lead to personal disappointment and is neither the fault of Apple, its employees or manufacturers and the respective R&D departments but rather false consumer expectation to which there is knowledge that is widely available on multiple platforms to consumers; most of which are quickly accessible on the Internet, to which it is ones personal responsibility to search, access or request so as to educate themselves into make proper informed decisions before buying a product uninformed of its limitations or even its improvements. Your free will means your decisions, actions and their outcomes are your responsibility and not another individual, business or entities whereas if it was than this would imply you did not make the decision to begin with and your will was not your own.

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