Apple has my phone locked and displays I will have to be patient and wait for them to unlock it. It has been over a month and the problem is still not fixed. My iPhone 6s is still locked. Technical support has worsened the situation. By having me try and reset the password several times. This is what continues to keep me locked out. Will somebody with authority please unlock my phone? This is a huge nuisance.!
I bought my 1st Apple laptop, it is 2 years old, I went to use it the other day and it will not power on. Let me tell you it was my 1st and will be my last. Apple charges over $1000 for a laptop that only last 2 years, what a rip off. Save your money people. I've had $300 Windows laptops for 10+ years that still work. From what I can see, Apple is stuffing there pockets with billions, selling crap that they don't even stand behind. Pretty sad!!!!
I just wrote about my 5000 $ computer. I went to apple they sent my computer to be service-needed a new battery. A few days later I picked it up only to find out that I had the same probblem. This has been going on for three weeks.
I bout a 5000 dollar computer3.5 years ago because my 2006 computer need a new battery. I added the extra warranty which expired last December. Now my. Computer isn't working. The multicolored ball refuses to stop spinning. This happened two weeks ago. I called apple twice and no one could help. Finally one technician told me to bring it in to the app,e store. Last Friday we went to the legacy place Massachusetts store. They told me the battery burst and they needed to send it to California for repair. They were goi g to charge me $300 for the repair. I am really upset that they refused to wave the cost. I called the manager of the store and his response was "well you signed for it didn't you?" That was a nasty way to handle a customer. I spent $5000 on a relatively young computer. Not only can they not wave the costs but also Ihad to put up a nasty manager's remarks!!!!!
I bought a I pad for my wife several years ago and it was working fine until about 3 weeks ago, when I switched my internet to Comcast. All of a sudden the I pad did not receive internet under "Safari". I called the Company (hidden) and they could not help. Apparently the initial password would not work. After several tries it cut me off for 8 hours? I still can't remember the original password. Ergo My wife's I pad is of no use. THIS IS NOT ACCEPTIBLE AFTER SPENDING OVER $500 DOLLARS and you can't help me. This is called Insanity.
The company needs to redo its procedures. I would not recommend "Apple" to my worst enemy, or maybe I should so they would hate this Company too.
I am 74 and one of the security questions was what was the first name of my first boss? How the Hell would I remember this? In addition I don't remember ever being ask this question in the first place!!!
I had an experience with one of your employees that needs to be addressed in a VERY positive way. The case number is (hidden)54 and this happened mid-June. I was having some problems with signing in and a couple of other things. Steve assisted me with amazing patience and persevered until we got the problem resolved. Right at the end of our conversation, our call got cut off. Found out later it was due to a power failure because of a storm. Steve actually called back the next day to make sure I was up and running and the issues were resolved...which they are. I so appreciated his professionalism and I just want to make sure that anyone that can give him a kudo will do so.
I'm writing because the Mac Pro does not do what Apple claims. Under graphics the first paragraph states the you can hook up three 4K monitors but the computer will not work with three 4K monitors hooked up. Spent 3 months with Apple support and have been to 2 Apple stores. Bottom line is the Mac Pro will not support what it claims. This is false advertisement and now I need to take legal action to try to get my money back so I can build a PC to meet my needs. I love Apple products but even they didn't know about this.
Customer service has deteriorated dramatically. Service agents are trained to follow rules blindly rather than to problem solve issues for customers. There is apparently no service minor enough for technicians who are modestly now referred to as "geniuses" to deny ...
the customer service is sucks I called and I was taking to her and she left and I got the laptop and its sucks
I have 20 Acre Industrial land Vacant on the Morro Road in Apple Valley California
Close to I-15 Freeway easy In--Out available for the long term lease call me (949) 910-4953
I am a deputy and get frustrated with all the iPhone that get stolen and can not be tracked because the first thing the suspects do is turn off the phone. I am suggesting that apple make it impossible to shut down a iPhone or iPad without a password. This would also become a valuable tool for parents that want to track their kids. Without the password, the kids can not shit off the phone so the phone to prevent from being tracked by the parents.
We found a iPad and. Hold not get past the password to try to locate the owner. It would entice to be able to able to have a way to view the owners name and phone number along with instructions if found.
Please forward to someone that could possibly make these changes to make Apple better.
I am a grandpa trying to help my granddaughters by giving them the best tools possible for their education. I went on line, ordered for pickup at our local Apple Store location, a new 256 gb iPad Pro and a few extras as well. After being told at the Apple Store and Online that Apple never has sales on their products there or with vendors, I figured I would go ahead and order what I wanted for her and pick it up locally.
I was assured Apple iPads were never a "Sale" item anywhere. $1300+ later I get an email from BestBuy offering the same product for $100 off for Memorial Day. What gives? I feel I got screwed by Apple.
Margot Vaughan 35 West 90th Street 2K New York, New York, 10024 May 11, 2017 Re: Inadequate Technical Support Apple - Case#(hidden)98 Case #(hidden)75 Dear Customer Relations Apple On May 10, 2017, I contacted Technical Support st Apple about syncing my ipod classic 160 gb to Itunes 1. The first person I spoke to was "Corenda" who tried to look up every step of the procedure, unaware of exactly what to do. She took remote access than before proceeding told me to close it. I told her that would close out remote access which she didn't know. She then told me to try various cords as that was the problem, didn't solve issue. I then directed her to various steps, which she was unaware of, to resolve the issue. She said it was my computer, which I told her is brand new.After several requests by me she finaly, after 1 hr 15', directed me to a Sr Advisor, "Nelson". 2. Nelson directed me through the steps to uninstall (never directed me to restart computer as is customaryand reinstall latest version of Itunes. The last step he said would take 15' and he'd call me back after 15', it took 3' He called me back after 2 hrs. 3. In the interim at 7: 12 PM I called Apple for help to proceed and spoke to "Tamala". She tried to contact Nelson to no avail. 4. She then directed me to "Roberta", another Sr. Advisor, who spoke to me than left me on phone with no further instructions until I asked her several times what was she doing for first 13' then an hour. She replied "writing up a report to send to engineers" which would get a response in 72 hours. It was now 8:23PM. 5. I assumed myself Ipod Classic is not compatible with the latest Itunes or when my computer was reconfigured it did not recognize my Ipod Classic Your myriad of technicians don't know this! To resolve the above problems, I suggest that the technical support be trained, at least better than the customers they serve and in addition in some way be compensated for my valuable time in dealing with these incompetent support personnel. I would like to resolve this problem quickly and would be grateful if the process could be completed by immediately. Please feel free to call with questions. I can be reached at 212-362- 8502. I can also be reached via email: (hidden) Thanks in advance for helping to resolve this matter. Sincerely, Margot Vaughan cc: Better Business Bureau AARP Consumer Protection The National Association of Proactive Consumers (NAPC) American Council on Consumer Interests (ACCI) Center for the Study of Services Consumer Alert Consumer Action
You forgot the FTC, federal trade commission, the Federal and State Attorney General's office for consumer protection, and FCC federal communications commission. BBB does a good job these days, but since it is the federal government laws that supersede all state, county and city laws that may or may not protect the public for consumer interests, it is always best to get every level of agency involved in matters concerning consumer quality control today. It is time that the federal government start holding private companies responsible and accountable for their actions to consumers in this country.
Apple is loosing its security features and respect among customers. I have an apple 2 ipad, apple 4s phone and a ipod 2nd generation. All great ideas at the time and all very expensive. I am not fond of icons really, I prefer dominant text software, supplemented with icons for visual retention. So I never liked their laptops, also twice as expensive as other brands. In any case, the purpose of this correspondence to corporate is that those of us who have older apple products, I request that your company create fixes and updates for all of your products regardless of their generation and update them to the current operating system, or offer to have a significant price reduction to turn in the older versions of apple products. If you think I am going to turn in a 400 dollar product for a 100 dollar credit that your company can refurbish and sell for 600 dollars and was originally made in china for 100, think again. I will toss your product in my bin of all electronic products that are physically in good condition, but have stopped working and purchase another brand at a lower price, that has high security features, durability and functionality.
I have just about had it with companies that have several companies underneath them, multiple tiered services and a convoluted maze of phone numbers for customers that are outsourced to another country outside of the united states.
Remember, great things have been accomplished from the beginning of time without a compute, So don't think we cannot live without a computer even if you try to make the human race think they cannot. It is called living off the grid. So stop the greed and start making it work for the customer again at a cost effective measure. Offer a cost effective upgrade for the consumer who makes minimum wage or create a fix and a software upgrade to all existing generations of apple products. You will also be creating less trash in the world by doing this.
I love anything APPLE, BUT-----I am on my third iPad, gave first one to grand daughter and second to husband. I paid $35 for a screen that was supposed to cut glare on my current iPad Air 2. It is impossible to read my iPad Air outdoors. This is a necessity for me. Must I resort to the much cheaper Kindle? Surely, with all the magic that is available n my iPhone , IPod, and iPads, u could have installed a no glare screen!
I am disabled and I went to the Twelve Oaks Apple store this afternoon after contacting Apple Care which made an appointment for me. I told the rep that I had a problem with my iphone 6 plus, which is the same problem I had 5 months ago. I called the Apple store previously mentioned and they told me there was a 2-3 day wait because they were having trouble getting replacement screens. I told them I had to take it to a repair store because I cannot have a family member without a phone because of my heart and other maladies. If I need help, I have to be able to contact my son. The employee never told me that I would be voiding my warranty. Last night I again told the Apple Care rep about my screen not working and also made mention of a third party replacing my original screen and the rep made me an appointment for today. I arrived early after a grueling 45 minute ride to the store. I was told by the employee and Manager that it would be $150.00 for a new screen because my warranty was voided because I took my phone elsewhere because they could not fix my phone in a timely fashion. I told him he would be doing nothing but replace the screen that they should have been prepared to fix in the first place. I listened to the manager diss the repair place, said they don't know how to fix phones, and couldn't care less about my problem nor my long ride to his store. I guess this is how they treat Disabled customers. It is strange that the three chances for Apple to get it right, they really botched every chance and gave me three different versions of what was going on in their opinion. The only thing they could say in unison was that my warranty was voided.
My apple 6 plus is bending and the support department just told me "The main issue is that there is a bend on your device which is considered accidental damage. A bend would only occur if there was excessive pressure applied to the device to cause the bend." Now this phone has been in a protective case since it was purchase. Now they are telling me it is $329 to fix a problem that apple had.
Too much info on any electronic device leaves the door wide open for mistakes Despite your company ALWAYS CLAIMING IPHONES AND I PRODUCTS ARE NOT HACKABLE, I AM LIVING PROOF THAT THEY ARE AND AM FURIOUS MY PRIVATE LIFE WASNT PURCHASED BY YOUR COMPANY AND ONCE I PAID FOR MY PRODUCT, YOUR COMPANY HAD AND HAS AN OBLIGATION TO PROTECT THE USERS INFORMATION THEY PUT ON IT I MAINTAIN PAYING MY BILL FOR CELLULAR SERVICE AND NOT ONCE AUTHORIZED YOUR COMPANY TO INVADE MY PRIVACY BY YOU HIDING WIDGETS IN APPS THAT CANT BE DELETED
APPLE - TIM COOK - WAKE UP I FOUND HOW YOURE ILLEGALLY MONITORING PEOPLE AND USING US FOR A BENEFIT THAT DOESNT BENEFIT THE PEOPLE WHO KEPT YOUR COMPANY ALIVE SO FAR
IN DONE WITH YOU GETTING AWAY WITH THE BIGGEST CRIME OF ALL I WILL BE FILING A LAW SUIT AND I BET THERE WILL BE MANY FOLLOWING SUIT BEVAUSE IF A SIMPLE WOMAN LIKE ME FOUND YOUR DECEPTION, DONT YOU THINK OTHER COMPANIES WHO COUNTED ON YOU ARE HIGHLY DISGUSTED AND DISAPPOINTED IN YOUR LACK OF PROTECTING THE PEOPLE YOU PROMISED TO , THAT ALL YOUR ' LEGAL ' WRITINGS CONTRADICT WHAT YOURE ACTUALLY DOING ??
I'm calling you out I demand NOT only massive monetary compensation but a public apology and demand new software to actual prevent you, your own company, from being the BIGGEST MOLE in THE WORLD!!!
You'll be getting a formal demand letter shortly This is just your heads up, that the check you promised never arrived and due to your greediness, you've cost me more than just money
Tracy L Conner
Please let me know as to when you are suing them . They are invading my privacy and taking my life too. IAM 74 years old and they keep on insisting of change of passwords. They are rockett mafia stealing from me and ALL users of APPLES PRODUCTS.
Disappointed in NEW YORK
Apple and T. Cook are are putting profits above national security. T. Cook u should let Google look at ur code especially if the software engineers are from ly is, Iran Syria, Iraqi,
Tell me when that will happen.
As a army veteran I am disgusted at ur opposition for the vetting of potential terrorists .
I will no longer buy any of ur products, which are made in china and designed by h1b
Hi Apple corporate ,
I've been trying to recover my Apple account act to know reveal
Been to the Apple Store Waterside Florida text Support on the phone been with out an Apple account for several months
Needs help to solve this problem
(hidden) is my account
Is my telephone number > (hidden)
To resolve this problem soon Carmen Mercado have a great day
APPLE customer service 1 8 5 5 7 7 O 7 7 9 0 this will surely help
Your TV commercial featuring Arturo Sandoval and an amazing older gentleman diver is the greatest commercial ever developed. What an attention getter with effective auditory and visual stimulation. Cudos to the artistic and technical teams who produced it!!