Information, reviews and public commentary for US companies

 

Apple Computer

Rating
2.331288
Web
http://www.apple.com
Address
1 Infinite Loop
Cupertino, CA
95014
Contact
Timothy Cook
Role
CEO and Director
Phone
(408) 996-1010
Fax
(408) 974-2113
Employees
63,300
General profile image

iamzanne@gmail.com - 92 d 6 h ago

I JUST GOT AN APPLE IPHONE ALERT ON MY

DUCK DUCK GO PAGE TELLING ME THAT I

AM 1 IN 10 PEOPLE IN HAWAII THAT JUST

WON AN $1000.00 GIFT CARD.

IS THAT A SCAM? IT SAYS IF I HIT OK

BUTTON ON MSG. & ANSWER A FEW

WUESTIONS I WIN EITHER AMAZON OR

WALMART GIFT CARD.

THE MSG. HAS NO "X" IN UPPER

CORNER & I CAN''T DELETE IT.

PLEASE ADVISE

S. LINNAN

Flagged for review. 
General profile image

Tammyd - 1 d 18 h ago

Just had same thing happen to me.

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Stacha Ileen - 14 d 10 h ago

0

I've had an iPhone for over two years. Never have I ever been so disappointed with your service and dealing with logining into an account with such difficulty... how is it that you guys have all my information but yet I can't access it? I am very frustrated beyond means, bc I've waited the so called waiting period and now I have to wait a week again? This is ridiculous if I know my login information and yet can't get access to my account... i don't know how to express my anger enough right now... it shouldn't be this hard to login to MY ACCOUNT if I have my Id and password and I can't get into it.. I need to be contacted ASAP. I'm not going to wait a month just so I can have my photos and contacts... freaking sad...

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Someone who shouldn't have to tell you this - 12 d 16 h ago

Hey dummy - Apple isn't involved in this site, they aren't going to see this and help you.

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Anonymous - 14 d 24 s ago

Apple headquarters phone number +1 8OO- 648_162O

Apple headquarters phone number +1 8OO- 648_162O

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Apple headquarters phone number +1 8OO- 648_162O

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Apple headquarters phone number +1 8OO- 648_162O

Apple headquarters phone number +1 8OO- 648_162O

Apple headquarters phone number +1 8OO- 648_162O

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Larry Lee - 14 d 11 h ago

0

Just bought an Apple iPad Pro with keyboard and pencil. I currently have an Apple iPhone X, Apple Watch 3, Apple TV, and traded in my MacBook Pro toward the new iPad Pro. I am a good Apple customer. However, my Apple Pencil does not work at all and all I'm gettin is excuses from Apple Care. They don't seem to have a clue as to what to check and do not seem at all familiar with the Apple Pencil. They want me to send the pencil in but want to charge me until the broken pencil is returned. Considering that I spent close to $2k purchasing this unit I am shocked with Apple's lack of interest in getting this product running. My feeling right now is that maybe I should take everything back to the Apple store and get my money back. Apple Lack of Care would seem a more appropriate name for your customer service department.

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Apple dont support military authentications - 24 d 11 h ago

0

I'm a Sgt in the military and I purchased this MacBook Air for business and personal usage. I've downloaded the certificates to this MacBook, deleted them thinking that maybe I've missed a step and redid the certificates download again. I'm still having the same login codes pop up. I take my MacBook to the Apple store where they tell me their not familiar with the issues they'll have a tech support to call which they did. The tech support representative walks through the certificates and we upgraded the software and everything over a 2 hour span and yet the same issue. So tech support snapped a copy of my system settings then sent it up to engineers who later said it's not a software problem it's an issue with my cac card and they gave me the military number to call and troubleshoot it there. Well they determined it's not my cac card reader or cac card it's something wrong with the computer that I'm trying to access it on. So I go back to Exchange on post and see if I could purchase a different cac card reader that doesn't take certificates download. I get one and tried it in store on my laptop and I'm still getting the same can't access codes. So I told the representative to let me try on their display computer and I had absolutely no issue with login in even though the display computer do not have any certificates downloaded on it. (With process of elimination it's my computer). So I called tech support back again and the representative transferred me over to the senior advisor 515-98 at (hidden) extension who says that because the engineers said it's not the system there's nothing he can do!! Really so what am I do to with a computer that doesn't function how it supposed to function? He then told me it's mine and the military issue because Apple don't support military authentication software!!! So why sell Apple on base if I can't use it to access my information??? Need feedback

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Leonardo sierra - 34 d 8 h ago

0

Leonardo sierra my number is (hidden)

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Leonardo sierra - 34 d 8 h ago

0

I've been given a reference number by your operator telling me to go to the police about my ex girlfriend hacking me ,that was in 2014

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trisha n - 35 d 14 h ago

5

just want to THANK DONTAY for his patience today in helping us get my husband's IPAD

working again...i could hardly hear him in my first call (as the connection was breaking up) so he offered to call me back...

very considerate for us who have senior ears!!! :):):)

just wanted you to know Dontay went above and beyond in Apple's customer service!!!!!!! :)

BTW...he was calling from Alabama!!!

God Bless!!!

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Jeff - 37 d 13 h ago

0

So 700 photo disappear from my camera roll on my iPhone. I attempt to back up but somehow my iCloud backup was turned off. I have had iPhones for 15 years and am familiar with the settings. I never turned it off. After 5 contacts with apple their representative tells me NOT TO TRUST their software and has no idea why only some of my photos disappeared. And they called my a liar about setting my backup. Great service Apple.com

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Daisy - 78 d ago

To Mr. Timothy Cook CEO and Director Apple Inc. (US) From Dr. Daisy Isaac (Counselling Psychology) St. John's Medical College Bangalore -34 India Mobile: (hidden) Email: (hidden) Dear Sir, I am Daisy Isaac from Bangalore, India. I bought MacBook Air (Product Details MacBook Air (13-inch); Serial Number CPWSQ7XNH3QF) on 22 January 2017. On 15 September 2018, suddenly it stopped working and I took it your authorised service centre in Bangalore (Ample Technologies Pvt Ltd, No. 612/1, 80 FT Road, 4th Block, Koramangala Bangalore, 560095 India). I have received the diagnosis and quotation for repair as shown below. Ample Technologies Pvt Ltd No. 612/1, 80 FT Road 4th Block, Koramangala Bangalore 560095 India eMail (hidden) www.ample.co.in To Daisy Isaac Product Details MacBook Air (13-inch, Early 2015) Serial Number CPWSQ7XNH3QF Technician Sabarinathan.k Diagnostic Details Found No video output, Did SMC, PRAM reset and checked - same issue, Reseated the display connector and checked - same issue, Tested the device with External display - working fine, Tested the device in bare minimal configuration - same issue, Performed diagnostic test - passed, Suspecting issue with display need to replace the same paid service for further diagnosis. Product Description Price (in Rs) LCD, Display Module() 45359 Service Charges 1000 Service Tax 180 Total Amount 46539 The amount quoted is more than 58% of the original price. The product is in very good physical condition and I was extremely careful in my use of the machine. I had been using other laptops for the past 20 years and I never had trouble with any of them. I decided to buy a MacBook this time because I have heard of your company's reputation as well as the quality of your products. I thought that it was going to be great long-term investment. In all the years that I have used laptops, I have never taken additional warranty and never regretted it. Believing in the superior quality of the Apple products, I had no reason to doubt and so didn't take additional warranty for my Macbook. I contacted some of your service providers and they have all declined to help me. Hence I am approaching you hoping and believing that you will graciously consider the matter and help me with the situation by replacing the MacBook or the defective parts. I strongly feel the collapse of the laptop is due to premature failure of internal components. The failed components had evaded your strong (6sigma) quality control system. I request you to earnestly look into this aspect. I am pretty confident that apple will not have a product which is having MTBF less than 5years. Please take back the laptop for detailed diagnosis (post mortem). If at any point you identify the reason for failure is due to bad /poor usage, I shall not ask for any compensation. If proved other way, please replace the laptop or make it good. I hope and believe that you will graciously consider the matter and help me with the situation. Thanking you Sincerely, Dr. Daisy Isaac

Flagged for review. 
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Anonymous - 46 d 20 h ago

hi please send valuable mail id

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Malaika Greene - 61 d 9 h ago

5

It would be really great for those of us that have Iphones and a subscriptions to Apple Music to be able to use our playlist as Caller tunes and Ring tones.

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Daisy - 76 d 4 h ago

I am trying to contact Mr Timothy Cook for a long time. Kindly attend to my issue detailed below and do the needful. Thank you To Mr. Timothy Cook CEO and Director Apple Inc. (US) From Dr. Daisy Isaac (Counselling Psychology) St. John's Medical College Bangalore -34 India Mobile: (hidden) Email: (hidden) Dear Sir, I am Daisy Isaac from Bangalore, India. I bought MacBook Air (Product Details MacBook Air (13-inch); Serial Number CPWSQ7XNH3QF) on 22 January 2017. On 15 September 2018, suddenly it stopped working and I took it your authorised service centre in Bangalore (Ample Technologies Pvt Ltd, No. 612/1, 80 FT Road, 4th Block, Koramangala Bangalore, 560095 India). I have received the diagnosis and quotation for repair as shown below. Ample Technologies Pvt Ltd No. 612/1, 80 FT Road 4th Block, Koramangala Bangalore 560095 India eMail (hidden) www.ample.co.in To Daisy Isaac Product Details MacBook Air (13-inch, Early 2015) Serial Number CPWSQ7XNH3QF Technician Sabarinathan.k Diagnostic Details Found No video output, Did SMC, PRAM reset and checked - same issue, Reseated the display connector and checked - same issue, Tested the device with External display - working fine, Tested the device in bare minimal configuration - same issue, Performed diagnostic test - passed, Suspecting issue with display need to replace the same paid service for further diagnosis. Product Description Price (in Rs) LCD, Display Module() 45359 Service Charges 1000 Service Tax 180 Total Amount 46539 The amount quoted is more than 58% of the original price. The product is in very good physical condition and I was extremely careful in my use of the machine. I had been using other laptops for the past 20 years and I never had trouble with any of them. I decided to buy a MacBook this time because I have heard of your company's reputation as well as the quality of your products. I thought that it was going to be great long-term investment. In all the years that I have used laptops, I have never taken additional warranty and never regretted it. Believing in the superior quality of the Apple products, I had no reason to doubt and so didn't take additional warranty for my Macbook. I contacted some of your service providers and they have all declined to help me. Hence I am approaching you hoping and believing that you will graciously consider the matter and help me with the situation by replacing the MacBook or the defective parts. I strongly feel the collapse of the laptop is due to premature failure of internal components. The failed components had evaded your strong (6sigma) quality control system. I request you to earnestly look into this aspect. I am pretty confident that apple will not have a product which is having MTBF less than 5years. Please take back the laptop for detailed diagnosis (post mortem). If at any point you identify the reason for failure is due to bad /poor usage, I shall not ask for any compensation. If proved other way, please replace the laptop or make it good. I hope and believe that you will graciously consider the matter and help me with the situation. Thanking you Sincerely, Dr. Daisy Isaac

Flagged for review. 
General profile image

Anonymous - 78 d ago

I am trying to contact Mr Timothy Cook for a long time. Kindly attend to my issue detailed below and do the needful. Thank you To Mr. Timothy Cook CEO and Director Apple Inc. (US) From Dr. Daisy Isaac (Counselling Psychology) St. John's Medical College Bangalore -34 India Mobile: (hidden) Email: (hidden) Dear Sir, I am Daisy Isaac from Bangalore, India. I bought MacBook Air (Product Details MacBook Air (13-inch); Serial Number CPWSQ7XNH3QF) on 22 January 2017. On 15 September 2018, suddenly it stopped working and I took it your authorised service centre in Bangalore (Ample Technologies Pvt Ltd, No. 612/1, 80 FT Road, 4th Block, Koramangala Bangalore, 560095 India). I have received the diagnosis and quotation for repair as shown below. Ample Technologies Pvt Ltd No. 612/1, 80 FT Road 4th Block, Koramangala Bangalore 560095 India eMail (hidden) www.ample.co.in To Daisy Isaac Product Details MacBook Air (13-inch, Early 2015) Serial Number CPWSQ7XNH3QF Technician Sabarinathan.k Diagnostic Details Found No video output, Did SMC, PRAM reset and checked - same issue, Reseated the display connector and checked - same issue, Tested the device with External display - working fine, Tested the device in bare minimal configuration - same issue, Performed diagnostic test - passed, Suspecting issue with display need to replace the same paid service for further diagnosis. Product Description Price (in Rs) LCD, Display Module() 45359 Service Charges 1000 Service Tax 180 Total Amount 46539 The amount quoted is more than 58% of the original price. The product is in very good physical condition and I was extremely careful in my use of the machine. I had been using other laptops for the past 20 years and I never had trouble with any of them. I decided to buy a MacBook this time because I have heard of your company's reputation as well as the quality of your products. I thought that it was going to be great long-term investment. In all the years that I have used laptops, I have never taken additional warranty and never regretted it. Believing in the superior quality of the Apple products, I had no reason to doubt and so didn't take additional warranty for my Macbook. I contacted some of your service providers and they have all declined to help me. Hence I am approaching you hoping and believing that you will graciously consider the matter and help me with the situation by replacing the MacBook or the defective parts. I strongly feel the collapse of the laptop is due to premature failure of internal components. The failed components had evaded your strong (6sigma) quality control system. I request you to earnestly look into this aspect. I am pretty confident that apple will not have a product which is having MTBF less than 5years. Please take back the laptop for detailed diagnosis (post mortem). If at any point you identify the reason for failure is due to bad /poor usage, I shall not ask for any compensation. If proved other way, please replace the laptop or make it good. I hope and believe that you will graciously consider the matter and help me with the situation. Thanking you Sincerely, Dr. Daisy Isaac

Flagged for review. 
General profile image

Daisy - 78 d ago

To Mr. Timothy Cook CEO and Director Apple Inc. (US) From Dr. Daisy Isaac (Counselling Psychology) St. John's Medical College Bangalore -34 India Mobile: (hidden) Email: (hidden) Dear Sir, I am Daisy Isaac from Bangalore, India. I bought MacBook Air (Product Details MacBook Air (13-inch); Serial Number CPWSQ7XNH3QF) on 22 January 2017. On 15 September 2018, suddenly it stopped working and I took it your authorised service centre in Bangalore (Ample Technologies Pvt Ltd, No. 612/1, 80 FT Road, 4th Block, Koramangala Bangalore, 560095 India). I have received the diagnosis and quotation for repair as shown below. Ample Technologies Pvt Ltd No. 612/1, 80 FT Road 4th Block, Koramangala Bangalore 560095 India eMail (hidden) www.ample.co.in To Daisy Isaac Product Details MacBook Air (13-inch, Early 2015) Serial Number CPWSQ7XNH3QF Technician Sabarinathan.k Diagnostic Details Found No video output, Did SMC, PRAM reset and checked - same issue, Reseated the display connector and checked - same issue, Tested the device with External display - working fine, Tested the device in bare minimal configuration - same issue, Performed diagnostic test - passed, Suspecting issue with display need to replace the same paid service for further diagnosis. Product Description Price (in Rs) LCD, Display Module() 45359 Service Charges 1000 Service Tax 180 Total Amount 46539 The amount quoted is more than 58% of the original price. The product is in very good physical condition and I was extremely careful in my use of the machine. I had been using other laptops for the past 20 years and I never had trouble with any of them. I decided to buy a MacBook this time because I have heard of your company's reputation as well as the quality of your products. I thought that it was going to be great long-term investment. In all the years that I have used laptops, I have never taken additional warranty and never regretted it. Believing in the superior quality of the Apple products, I had no reason to doubt and so didn't take additional warranty for my Macbook. I contacted some of your service providers and they have all declined to help me. Hence I am approaching you hoping and believing that you will graciously consider the matter and help me with the situation by replacing the MacBook or the defective parts. I strongly feel the collapse of the laptop is due to premature failure of internal components. The failed components had evaded your strong (6sigma) quality control system. I request you to earnestly look into this aspect. I am pretty confident that apple will not have a product which is having MTBF less than 5years. Please take back the laptop for detailed diagnosis (post mortem). If at any point you identify the reason for failure is due to bad /poor usage, I shall not ask for any compensation. If proved other way, please replace the laptop or make it good. I hope and believe that you will graciously consider the matter and help me with the situation. Thanking you Sincerely, Dr. Daisy Isaac

Flagged for review. 
General profile image

Leena - 116 d 19 h ago

4

trying to email Mr Cook now for two days - sprint pushed me off to Apple - same song and dance - SOMEONE really needs to teach these companies about customer support

R//,,,,,,,,

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Anonymous - 116 d 19 h ago

2

(SPAM)

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tussi - 116 d 19 h ago

3

The CEO, Apple Inc. (US) Sir, I am Daisy Isaac from Bangalore, India. I bought MacBook Air (Product Details MacBook Air (13-inch); Serial Number CPWSQ7XNH3QF) on 22 January 2017. On 15 September 2018, suddenly it stopped working and I took it your authorised service centre in Bangalore (Ample Technologies Pvt Ltd, No. 612/1, 80 FT Road, 4th Block, Koramangala Bangalore, 560095 India). I have received the diagnosis and quotation for repair as shown below. Ample Technologiesdew

Flagged for review. 
General profile image

sandra - 116 d 19 h ago

2

The CEO, Apple Inc. (US) Sir, I am Daisy Isaac from Bangalore, India. I bought MacBook Air (Product Details MacBook Air (13-inch); Serial Number CPWSQ7XNH3QF) on 22 January 2017. On 15 September 2018, suddenly it stopped working and I took it your authorised service centre in Bangalore (Ample Technologies Pvt Ltd, No. 612/1, 80 FT Road, 4th Block, Koramangala Bangalore, 560095 India). I have received the diagnosis and quotation for repair as shown below. Ample Technologies.

Flagged for review. 
General profile image

nonu - 116 d 19 h ago

4

The CEO, Apple Inc. (US) Sir, I am Daisy Isaac from Bangalore, India. I bought MacBook Air (Product Details MacBook Air (13-inch); Serial Number CPWSQ7XNH3QF) on 22 January 2017. On 15 September 2018, suddenly it stopped working and I took it your authorised service centre in Bangalore (Ample Technologies Pvt Ltd, No. 612/1, 80 FT Road, 4th Block, Koramangala Bangalore, 560095 India). I have received the diagnosis and quotation for repair as shown below. Ample Technologiesnmn

Flagged for review. 
General profile image

sabby - 116 d 18 h ago

4

(SPAM)

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kp - 92 d ago

This is not the official website to try and get to Tim Cook. And before you ask.. there isn't one

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Disgruntled customer - 94 d 12 h ago

I came to apple store in palm desert,ca this morning at 11:11 check in. It is now 2:00 and they tell me about another hour. 2:50 to be exact. We drove 45 minutes to get to this store. We came to get a phone fixed that was purchased june 23 2018. Still under warranty

Is there a reason such a large corporation doesn't have more stores or at least more employees in each store to take better care of the customers that have problems with your product or wish to purchase. Just wondering. Tired of receiving the same type of customer service no matter where I go

General profile image

KP - 92 d ago

Sounds like you went in without an appointment. Should have made a Reservation!

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