Information, reviews and public commentary for US companies

 

Apple Computer

Rating
2.344411
Web
http://www.apple.com
Address
1 Infinite Loop
Cupertino, CA
95014
Contact
Timothy Cook
Role
CEO and Director
Phone
(408) 996-1010
Fax
(408) 974-2113
Employees
63,300
General profile image

Daisy - 194 d ago

To Mr. Timothy Cook CEO and Director Apple Inc. (US) From Dr. Daisy Isaac (Counselling Psychology) St. John's Medical College Bangalore -34 India Mobile: (hidden) Email: (hidden) Dear Sir, I am Daisy Isaac from Bangalore, India. I bought MacBook Air (Product Details MacBook Air (13-inch); Serial Number CPWSQ7XNH3QF) on 22 January 2017. On 15 September 2018, suddenly it stopped working and I took it your authorised service centre in Bangalore (Ample Technologies Pvt Ltd, No. 612/1, 80 FT Road, 4th Block, Koramangala Bangalore, 560095 India). I have received the diagnosis and quotation for repair as shown below. Ample Technologies Pvt Ltd No. 612/1, 80 FT Road 4th Block, Koramangala Bangalore 560095 India eMail (hidden) www.ample.co.in To Daisy Isaac Product Details MacBook Air (13-inch, Early 2015) Serial Number CPWSQ7XNH3QF Technician Sabarinathan.k Diagnostic Details Found No video output, Did SMC, PRAM reset and checked - same issue, Reseated the display connector and checked - same issue, Tested the device with External display - working fine, Tested the device in bare minimal configuration - same issue, Performed diagnostic test - passed, Suspecting issue with display need to replace the same paid service for further diagnosis. Product Description Price (in Rs) LCD, Display Module() 45359 Service Charges 1000 Service Tax 180 Total Amount 46539 The amount quoted is more than 58% of the original price. The product is in very good physical condition and I was extremely careful in my use of the machine. I had been using other laptops for the past 20 years and I never had trouble with any of them. I decided to buy a MacBook this time because I have heard of your company's reputation as well as the quality of your products. I thought that it was going to be great long-term investment. In all the years that I have used laptops, I have never taken additional warranty and never regretted it. Believing in the superior quality of the Apple products, I had no reason to doubt and so didn't take additional warranty for my Macbook. I contacted some of your service providers and they have all declined to help me. Hence I am approaching you hoping and believing that you will graciously consider the matter and help me with the situation by replacing the MacBook or the defective parts. I strongly feel the collapse of the laptop is due to premature failure of internal components. The failed components had evaded your strong (6sigma) quality control system. I request you to earnestly look into this aspect. I am pretty confident that apple will not have a product which is having MTBF less than 5years. Please take back the laptop for detailed diagnosis (post mortem). If at any point you identify the reason for failure is due to bad /poor usage, I shall not ask for any compensation. If proved other way, please replace the laptop or make it good. I hope and believe that you will graciously consider the matter and help me with the situation. Thanking you Sincerely, Dr. Daisy Isaac

Flagged for review. 
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Anonymous - 162 d 19 h ago

hi please send valuable mail id

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Arun - 18 d 4 h ago

You are biggest idiot . Who told you to purchase one of scrap model

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Vicki Soderberg - 45 d ago

1

Hi i bought an IPad 5th generation 1 and half years Ago off NetonNet in Sweden. When I started it up one morning to read digital newspaper it went blink blink and died. Apple support said it was the hardware probably. I mean only after 1 and half years. I'm 66 and on a low pension and now I have to save up to buy a new iPad. I live inland in the North of Sweden 260klm to nearest town. I am so disappointed with your product of which I used every day. One year insurance doesn't help me. Vicki Soderberg

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Anonymous - 78 d 16 h ago

Hi, I bought an IPhone 8 for my daughter who lives in Sri-Lanka. I bought it from Saudi Arabia where I work.

I bought it in August 2018 and it worked fine until January 2019 then the screen started to go quite frequently.

The IPhone dealer in Kandy in Sri-Lanka couldn't fix the problem. The guys in Colombo too didn't sound that confident.

The IPhone dealer in Saudi wants me to bring the phone to Saudi. Unfortunately I am leaving Saudi Arabia for good.

Please let me know what should I do. I would appreciate if you can give me a good solution. The phone cost me around Saudi Riyals 3,000. Thanks for your help. Regards, Fazal. Please send response to (hidden).

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Stephen Chabak - 90 d 8 h ago

Why doesn't "Pages" have printable templates for various calendar features? Such as a Sunday to Saturday week? Or any other configuration such as Monday to Friday?

Any month of the year for any year?

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Jon Hart - 94 d 18 h ago

5

Dear Mr Cook (CEO),

This review is for one of your employees at the Hilldale Mall in Madison Wisconsin his name is John Hart !

I had a very complicated situation where my personal information was compromised and he went above and beyond customer service to help me!!!!!

I am a former business owner and I know your employees are the front runners of your company he is an exemplary employee whom strives not only to meet apples expectation as an employee but he well excereds customer expectations!!!!

His rapport with your customers as well as your management team well exceeds professional protocol in the business world !

I want to say thank you to you and your company for hiring employees like John to service your customers !!!! Heather Procknow

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Anonymous - 94 d 17 h ago

Oh you mean Mr. Apple. We weren't sure who you were talking about.

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Apple Customer Service +1-800-343-7179 - 101 d 11 h ago

5

Apple Customer Service +1(hidden) get one-on-one with specialist +1(hidden)

Apple Customer Service +1(hidden) get one-on-one with specialist +1(hidden)

Apple Customer Service +1(hidden) get one-on-one with specialist +1(hidden)

Apple Customer Service +1(hidden) get one-on-one with specialist +1(hidden)

Apple Customer Service +1(hidden) get one-on-one with specialist +1(hidden)

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Apple Customer Support +1-800-343-7179 - 101 d 11 h ago

5

Apple Customer Support +1(hidden) Apple Customer Support +1(hidden) Apple Customer Support +1(hidden) Apple Customer Support +1(hidden) Apple Customer Support +1(hidden) Apple Customer Support +1(hidden) Apple Customer Support +1(hidden) Apple Customer Support +1(hidden) Apple Customer Support +1(hidden) Apple Customer Support +1(hidden) Apple Customer Support +1(hidden) Apple Customer Support +1(hidden) Apple Customer Support +1(hidden) Apple Customer Support +1(hidden)

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Mike - 113 d 1 m ago

I have been a apple customer for a while now ( 3 i phones and I pad ) . I was thinking about buying a desk top cumpter but the experience I had with your Tech. Support has made me re think that idea. One of my i phones was disabled and the tech support told me that I would have to wait 4 days for the code to reset my password. As a loyal apple customer I find this to be unacceptable. In 4 days I can replace your products with Samsung products. I'm very disappointed with your company and I will share my experience with your company with everyone that I come in contact with and recommend Samsung products!!!

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ID password recovery process took 9 days still not done - 108 d 7 h ago

Keith, I forgot my password for Apple ID, you would think that this process only take two days to look trough information, your staff a service wants to help and they are trying to relate to my issue, but my information runs through a company computer system for nine day since Friday 22,2019, your senior advisor from tech support, customer relations and others that been talking to dosen't Have any way to override, even tell me anything or how long the process will last until it's done, for my security purposes, which is load of bull crap set but CEO Tim Cook, sorry you need get corporate officers phone to public or emails so crap eating corporate elites can listen to your customers complaints, but your corporate officers leave it up to tech office or customer relations to deal with problems that they cannot fix, you sir need to direct your corporate staff to retool or engineer a different stagery on how deal with customers service, sales are declining because your systems are broke not because of units, or could be both, You have information and not writing a letter to you Tim Cook, all technology in worldwide and act like cavemen and write letter, your corporate is full of crap...

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Daisy - 194 d ago

To Mr. Timothy Cook CEO and Director Apple Inc. (US) From Dr. Daisy Isaac (Counselling Psychology) St. John's Medical College Bangalore -34 India Mobile: (hidden) Email: (hidden) Dear Sir, I am Daisy Isaac from Bangalore, India. I bought MacBook Air (Product Details MacBook Air (13-inch); Serial Number CPWSQ7XNH3QF) on 22 January 2017. On 15 September 2018, suddenly it stopped working and I took it your authorised service centre in Bangalore (Ample Technologies Pvt Ltd, No. 612/1, 80 FT Road, 4th Block, Koramangala Bangalore, 560095 India). I have received the diagnosis and quotation for repair as shown below. Ample Technologies Pvt Ltd No. 612/1, 80 FT Road 4th Block, Koramangala Bangalore 560095 India eMail (hidden) www.ample.co.in To Daisy Isaac Product Details MacBook Air (13-inch, Early 2015) Serial Number CPWSQ7XNH3QF Technician Sabarinathan.k Diagnostic Details Found No video output, Did SMC, PRAM reset and checked - same issue, Reseated the display connector and checked - same issue, Tested the device with External display - working fine, Tested the device in bare minimal configuration - same issue, Performed diagnostic test - passed, Suspecting issue with display need to replace the same paid service for further diagnosis. Product Description Price (in Rs) LCD, Display Module() 45359 Service Charges 1000 Service Tax 180 Total Amount 46539 The amount quoted is more than 58% of the original price. The product is in very good physical condition and I was extremely careful in my use of the machine. I had been using other laptops for the past 20 years and I never had trouble with any of them. I decided to buy a MacBook this time because I have heard of your company's reputation as well as the quality of your products. I thought that it was going to be great long-term investment. In all the years that I have used laptops, I have never taken additional warranty and never regretted it. Believing in the superior quality of the Apple products, I had no reason to doubt and so didn't take additional warranty for my Macbook. I contacted some of your service providers and they have all declined to help me. Hence I am approaching you hoping and believing that you will graciously consider the matter and help me with the situation by replacing the MacBook or the defective parts. I strongly feel the collapse of the laptop is due to premature failure of internal components. The failed components had evaded your strong (6sigma) quality control system. I request you to earnestly look into this aspect. I am pretty confident that apple will not have a product which is having MTBF less than 5years. Please take back the laptop for detailed diagnosis (post mortem). If at any point you identify the reason for failure is due to bad /poor usage, I shall not ask for any compensation. If proved other way, please replace the laptop or make it good. I hope and believe that you will graciously consider the matter and help me with the situation. Thanking you Sincerely, Dr. Daisy Isaac

Flagged for review. 
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prithviddn@gmail.com - 115 d 17 h ago

0

big brand big commitments- after sale- defaulters

same with me ..these idiots will never reply-just go legal against these idiots like me and get back 100% refund with lawyer fees.

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iamzanne@gmail.com - 208 d 5 h ago

I JUST GOT AN APPLE IPHONE ALERT ON MY

DUCK DUCK GO PAGE TELLING ME THAT I

AM 1 IN 10 PEOPLE IN HAWAII THAT JUST

WON AN $1000.00 GIFT CARD.

IS THAT A SCAM? IT SAYS IF I HIT OK

BUTTON ON MSG. & ANSWER A FEW

WUESTIONS I WIN EITHER AMAZON OR

WALMART GIFT CARD.

THE MSG. HAS NO "X" IN UPPER

CORNER & I CAN''T DELETE IT.

PLEASE ADVISE

S. LINNAN

Flagged for review. 
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Tammyd - 117 d 16 h ago

Just had same thing happen to me.

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Stacha Ileen - 130 d 9 h ago

0

I've had an iPhone for over two years. Never have I ever been so disappointed with your service and dealing with logining into an account with such difficulty... how is it that you guys have all my information but yet I can't access it? I am very frustrated beyond means, bc I've waited the so called waiting period and now I have to wait a week again? This is ridiculous if I know my login information and yet can't get access to my account... i don't know how to express my anger enough right now... it shouldn't be this hard to login to MY ACCOUNT if I have my Id and password and I can't get into it.. I need to be contacted ASAP. I'm not going to wait a month just so I can have my photos and contacts... freaking sad...

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Someone who shouldn't have to tell you this - 128 d 14 h ago

Hey dummy - Apple isn't involved in this site, they aren't going to see this and help you.

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Anonymous - 129 d 20 h ago

(SPAM)

Flagged for review. 
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Larry Lee - 130 d 10 h ago

0

Just bought an Apple iPad Pro with keyboard and pencil. I currently have an Apple iPhone X, Apple Watch 3, Apple TV, and traded in my MacBook Pro toward the new iPad Pro. I am a good Apple customer. However, my Apple Pencil does not work at all and all I'm gettin is excuses from Apple Care. They don't seem to have a clue as to what to check and do not seem at all familiar with the Apple Pencil. They want me to send the pencil in but want to charge me until the broken pencil is returned. Considering that I spent close to $2k purchasing this unit I am shocked with Apple's lack of interest in getting this product running. My feeling right now is that maybe I should take everything back to the Apple store and get my money back. Apple Lack of Care would seem a more appropriate name for your customer service department.

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Apple dont support military authentications - 140 d 9 h ago

0

I'm a Sgt in the military and I purchased this MacBook Air for business and personal usage. I've downloaded the certificates to this MacBook, deleted them thinking that maybe I've missed a step and redid the certificates download again. I'm still having the same login codes pop up. I take my MacBook to the Apple store where they tell me their not familiar with the issues they'll have a tech support to call which they did. The tech support representative walks through the certificates and we upgraded the software and everything over a 2 hour span and yet the same issue. So tech support snapped a copy of my system settings then sent it up to engineers who later said it's not a software problem it's an issue with my cac card and they gave me the military number to call and troubleshoot it there. Well they determined it's not my cac card reader or cac card it's something wrong with the computer that I'm trying to access it on. So I go back to Exchange on post and see if I could purchase a different cac card reader that doesn't take certificates download. I get one and tried it in store on my laptop and I'm still getting the same can't access codes. So I told the representative to let me try on their display computer and I had absolutely no issue with login in even though the display computer do not have any certificates downloaded on it. (With process of elimination it's my computer). So I called tech support back again and the representative transferred me over to the senior advisor 515-98 at (hidden) extension who says that because the engineers said it's not the system there's nothing he can do!! Really so what am I do to with a computer that doesn't function how it supposed to function? He then told me it's mine and the military issue because Apple don't support military authentication software!!! So why sell Apple on base if I can't use it to access my information??? Need feedback

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Leonardo sierra - 150 d 7 h ago

0

Leonardo sierra my number is (hidden)

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Leonardo sierra - 150 d 7 h ago

0

I've been given a reference number by your operator telling me to go to the police about my ex girlfriend hacking me ,that was in 2014

Flagged for review. 
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trisha n - 151 d 13 h ago

5

just want to THANK DONTAY for his patience today in helping us get my husband's IPAD

working again...i could hardly hear him in my first call (as the connection was breaking up) so he offered to call me back...

very considerate for us who have senior ears!!! :):):)

just wanted you to know Dontay went above and beyond in Apple's customer service!!!!!!! :)

BTW...he was calling from Alabama!!!

God Bless!!!

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Jeff - 153 d 12 h ago

0

So 700 photo disappear from my camera roll on my iPhone. I attempt to back up but somehow my iCloud backup was turned off. I have had iPhones for 15 years and am familiar with the settings. I never turned it off. After 5 contacts with apple their representative tells me NOT TO TRUST their software and has no idea why only some of my photos disappeared. And they called my a liar about setting my backup. Great service Apple.com

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