Mr. Tim Cook Chief Executive Officer Apple Computer 1 Infinite Loop Cupertino, CA 95014 Dear Mr. Cook: I write as a long-time Apple customer owning multiple generations of MacBook computers, iPhones, iPads and iPods with a concern for Apple's poor quality control. Apple appears to have lost control of quality, and at the same time lost touch with customers. Your company's management strives to produce ever-thinner devices, without understanding customers want devices that are reliable with decent battery life. Continuing poor quality control involving batteries of iPhones and MacBooks erode our confidence in Apple. Whether defective batteries, or software that was not tested adequately, Apple has failed its customers and investors. Apple used to have a reputation as a technology leader for delivering high-quality products, allowing Apple to charge premium prices for its products. Apple is ceding technology leadership to competitors while allowing quality control to deteriorate. For Apple consumers and Apple investors to continue to have confidence in your company and its products, management needs to focus on meeting the needs of its customers with high-quality and reliable products as Apple did previously. Thank you. F. Jack Herrmann (hidden)
Too much info on any electronic device leaves the door wide open for mistakes Despite your company ALWAYS CLAIMING IPHONES AND I PRODUCTS ARE NOT HACKABLE, I AM LIVING PROOF THAT THEY ARE AND AM FURIOUS MY PRIVATE LIFE WASNT PURCHASED BY YOUR COMPANY AND ONCE I PAID FOR MY PRODUCT, YOUR COMPANY HAD AND HAS AN OBLIGATION TO PROTECT THE USERS INFORMATION THEY PUT ON IT I MAINTAIN PAYING MY BILL FOR CELLULAR SERVICE AND NOT ONCE AUTHORIZED YOUR COMPANY TO INVADE MY PRIVACY BY YOU HIDING WIDGETS IN APPS THAT CANT BE DELETED
APPLE - TIM COOK - WAKE UP I FOUND HOW YOURE ILLEGALLY MONITORING PEOPLE AND USING US FOR A BENEFIT THAT DOESNT BENEFIT THE PEOPLE WHO KEPT YOUR COMPANY ALIVE SO FAR
IN DONE WITH YOU GETTING AWAY WITH THE BIGGEST CRIME OF ALL I WILL BE FILING A LAW SUIT AND I BET THERE WILL BE MANY FOLLOWING SUIT BEVAUSE IF A SIMPLE WOMAN LIKE ME FOUND YOUR DECEPTION, DONT YOU THINK OTHER COMPANIES WHO COUNTED ON YOU ARE HIGHLY DISGUSTED AND DISAPPOINTED IN YOUR LACK OF PROTECTING THE PEOPLE YOU PROMISED TO , THAT ALL YOUR ' LEGAL ' WRITINGS CONTRADICT WHAT YOURE ACTUALLY DOING ??
I'm calling you out I demand NOT only massive monetary compensation but a public apology and demand new software to actual prevent you, your own company, from being the BIGGEST MOLE in THE WORLD!!!
You'll be getting a formal demand letter shortly This is just your heads up, that the check you promised never arrived and due to your greediness, you've cost me more than just money
Tracy L Conner
In South Africa with a faulty iPhone 6s. After 4 weeks of trying to get telephone help from Apple and my Network provider, Vodacom, i reported to driving 135km to an iStore who took the phone in and assured me it would be back in 7 - 8 days. On day 6 get a message saying it is in diagnostics. On day 7 I get a message asking for the password! Eventually get clarification that they want the passcode. Day 9 having spent an hour trying to get through to "talk to us" I am told that there is a global shortage of replacement items by the South Africa Service Department. However speaking to the US customer services they say there is no shortage.
Who do you believe?
what is the email
this is cool
It's a sad day my Verizon gets away with being crooks. A two month old phone that doesn't work. Completely dead. But because it has a small dent and crack in the corner. No it's not covered under the year warranty. $200 deductible for a refurnished phone. Of course that would be a phone that they took from someone else and refurbished. What a racket. Time for Consumer Affairs to step in and investigate their business practice of fraud to their customers. It's not bad enough the ridiculous fees that we have to pay. Share this if you are as disgusted with Verizon as I am.
---like you I had nothing better to do than comment and my comment was generated by you---I neither work for nor support Apple, it's politics, practices or business dealings anymore than I'll childishly boycott Apple for their unfortunate but unpreventable hiring of poor employees; to which bad experiences derive, that exist in EVERY business be it Apple, Microsoft, Samsung etc. and nor will I boycott Apple for their employees personal opinions and beliefs.---They have a product and service that adequately serves my needs and delivers on the purpose for which it was designed and I use it for. There is no real improvement nor setback to Apple or its products and services compared to its competitors to which; I can adequately say in my opinion, one would be more worth the hassle than the other given relatively speaking they are slightly different processors, cameras and different O/S which are geared to user preference, use or comfort level and actually define their individuality through which you ultimately look to define your own. Let's be honest, the vast majority can't even tell 2k from 4K, 60hz from 120hz and some 720p from 1080p so I doubt you notice processor speed differences while running...completely different operating systems completing basic tasks.
-My smartphone is an IPhone and my data processor is an Hewlett Packard PC with Windows. They both do social media, Netflix, Internet surfing, gaming and ultimately both are UNIX and related to Linux but Apple is more BSD so... There.
Great Job Apple.
-Siri and I do not get along. We've said things to eachother... That being said I don't really talk to her and she doesn't talk to me so it's safe to say we are both very content with each other since I know she's always there if I really wanted and im aware of her limitations like a reasonable individual. Sometimes I bother her for basic entertainment or because I sit on my phone. But that's my issue.
-accessories hard wired for user interface such as a digital camera should be viewed as complimentary to the user and work sufficiently for their intended use. Given the market still widely sells digital cameras and camcorders for specific designated use it would be reasonable and logical to conclude that comparatively speaking one product is not the other and misuse or misunderstanding of either may lead to personal disappointment and is neither the fault of Apple, its employees or manufacturers and the respective R&D departments but rather false consumer expectation to which there is knowledge that is widely available on multiple platforms to consumers; most of which are quickly accessible on the Internet, to which it is ones personal responsibility to search, access or request so as to educate themselves into make proper informed decisions before buying a product uninformed of its limitations or even its improvements. Your free will means your decisions, actions and their outcomes are your responsibility and not another individual, business or entities whereas if it was than this would imply you did not make the decision to begin with and your will was not your own.
-political views are not a representation of a product or device but rather an individual with the same legal rights and freedoms as the consumer respective to their country and/or region. Strategic business decisions based upon current events including; but not limited to, municipal/state/provincial/regional laws, politics, economics, wars, natural disaster and the like are not a representation of its employees, a product, it's quality, warrantee or gurantee or your personal satisfaction with that product and/or services but rather a(the) individual(s) charged with such responsibilities and decisions, their board of directors and/or other possible legal or professional council members as outlined by their employment to which none of should be subject to discrimination or hate crime for their personal political, cultural or religious values or beliefs to which they are in fact entitled to and have the right to act upon. Needless to say a corporation; however, as a legal individual entity in name is nevertheless apart of a collective of such individuals and the opinions or beliefs of other individuals are not a reflection of the corporations own "personal" beliefs and as such is not representative of theirs either but is instead represented by its motto or creed which is actually identified in its business plan and should also not; as a legal entity, be unfairly victim of discrimination or hate crime, especially for views expressed by others.
-all purchases are done with legal purchase agreements and end-user agreements that are readily made available to consumers to review. Any "surprises" are typically by error of misreading, misunderstanding, misinterpreting or willfully disregarding them or consumers personal financial statements.
My device works as well as any other for the purpose it is suited for.
-network connectivity is provider and area related not Apple. This product shows no issue despite having taken considerate consumer abuse.
-touch sensitivity and/or interfacing is user based/controlled and as all things existing; biological, environmental, mechanical and electronic, are subject to wear and tear as well as upkeep including cleaning which is the sole responsibility of the user and not the manufacturer as well as its own protecting or safeguarding products from elements and other incidental harm throughout its use and storage once purchased
The one thing I find annoying is that after changing my IPhone 6 my battery save mode changes and turns off. It would be nice if my settings would stay the same.
Good afternoon Mr. Cook, i found 2 things that maybe you can improve on the Iphones. I have an Iphone 6+, and love it, but 2 things for now: 1)Siri , I cannot use the apps I want, wanted to efit my apps with Siri but its not possible, Siri puts what it wants, not what I use the most, or the most recent ones. 2) I wanted to make a custom field on my address book, besides the firlds/templates you already have, and It did not let me edit of make a custom one. I hope you can add these yo your software, mrs, helpfull
Sir, this is Donald Brown again, I want to make sure that you have the correct email,
This is the correct email: (hidden)
I hope that you will get my message. My idea will take the computer industry by surprise and we will save a lot of people lives, With your computer and electronics knowledge it will take a couple of days to a week to build a prototype.All I ask for is for you to compensate me so I can live comfortable.
You know something, Corporations all ways look over The most simplest Things, That gain a huge profit.
My name is Donald Brown, I am 61 years old this December, I have a degree in electronic engineering technology. This is the only way that I can get in contact with you at this time,I do not need a job but I do need money of course, I have a brilliant idea to share with you an only you that will sell in every place on this planet If You want to.
My email is : (hidden)
We can talk about stage first that will be the email contact.
Second stage will be phone contact and I will send you a sketch of My idea and details.
Apple using fake products his service is like a mother funking don't use apple I am really disappointed
I own an Iphone 6. Having had a problem with it due to the fact that it locked and I could not open it up, I was given a gentleman Steven Blankenship in Boise, Idaho. Not having much knowledge of how to solve this problem, Mr. Blankenship was by far the most courteous, patient, understanding, knowledgeable gentleman I have ever had the pleasure to work with. I still don't understand the issue, but he certainly did. He literally took almost an hour working with me to try to get my phone to work. I am old enough to be his Mother, and if I were,
I would be most proud to be so. He is quite an asset to your Company. You should be very pleased to have such an employee. In all my time in business, I have never witnessed anyone more attentive to a consumer. He really deserves recognition for his extraordinary efforts. My case no. was (hidden)15. Please make note of this young man...he earned it.
I have been a LONG time user of every Apple product, and talked my Mom and her husband into switching to the iPhone. I've been debating for close to a month now whether or not to even say anything about this, and today when I decided I had to, I learned that the Apple corporate office "doesn't have" an email address, so now it will be public information, as well. In August I started looking into getting an Apple Watch. I saw there would soon be a big update to OS3. I made the decision to buy one and did so on September 2nd. While I was in the store I asked one of the salesmen if this OS3 update was just that, an update that would be just like the ones on my phone. Never once, between the two people who were helping me, was it mentioned that there would be two new watches coming out, as well. Because if they had, I wouldn't have spent $369 on the original Apple Watch, when in just a couple weeks I could've gotten the Series 2 watch for $30 more and have GPS, a dual core processor and be waterproof. When Apple announced to the public on September 7th, 5 days after my purchase, that the Series 1 & 2 watches were coming out in the next couple weeks, I really had such a range of emotions from being angry because I felt taken advantage of, to kind of hurt that this company I had thought was so great for so many years and the amount of money I had spent on their products, would do something so wrong! I mean, at least "put them on sale" for $100 off if you weren't permitted to speak of the new watches, but to charge full price knowing these new, higher functioning watches would be out in just two weeks or so is down right immoral, but I guess I shouldn't expect anything but immoral from a Hillary Clinton supporter!
Apple should stay out of politics.I will never buy or use a Apple product.T. Cook must be a idiot.fuck you your wife and the peice of shit company called Apple.
Tim Cook doesn't have a wife. He's gay.
I just read an article on the Internet that Apple Inc., and other tech companies trying to stop Trump from winning the Presidency. Google is part of this sleeze sting operation, too. Please tell me if this is correct? Steve Jobs led Apple to becoming one of the best tech companies offering great prouducts to consumers. Yes? Under his watch Apple was a company of innovation and envied by all these other foreign and domestic copycats, including Google. Yes? Now Apple is under your watch and it has become a political correct corporation?
During Steve Jobs watch I didn't think Apple products were created to endorse anything or anyone. As I'm tying this on my iPad I'm getting this nasty gut feeling that Apple has turned into a sleazy political shthole. Why ruin what Steve Jobs took years to create in a company that simply makes good products? Don't mix politics with business for the masses to accept. Keep it simple. But I truly believe that under your watch Apple will tumble. Apple won't ever be the same. And I will eventually ditch my iPad for a Windows tablet.
You are making Tons of money off people and yet your customer service STINKS!!Think of how many people believed in your company and support the company BUT
To Tim Cook, CEO
You are being paid megamillions to run
Apple. Your first responsibility is to the shareholders , employees, and the customers of Apple. It is not trying to get the most dishonest politician in the country elected President. If you feel that it is, perhaps you should resign so you can devote all of your energy to getting Crooked Hillary elected, and let someone whose number one priority is Apple have the job. Have people forgotten the $200,000 worth of White House antiques that were "accidentally" loaded on the Clintons' moving van? A Park Service employee stopped this "accident' from happening.
After reading your statement on Diversity it is disappointing to discover the editing of information on
Siri. We each should have unfettered access to information. Removing information about Hillary's America from Siri places a shadow over information gleaned through your sources. This does not conform to
my expectations for your company.