Information, reviews and public commentary for US companies

 

AppleBee's

Rating
0.850575
Web
http://www.applebees.com
Address
11201 Renner Blvd.
Lenexa, KS
66219
Contact
Michael Archer
Role
President
Phone
(913) 890-0100
Twitter IDs
@Applebees
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dee - 3 d 10 h ago

0

I had some friends that went to the store in Beaumont , Texas ...like 7 people they were all sick from the food they ate there , when they went back to speak with a manager they were rude he refused to give them a refund ...the restaurant smelled so bad when you entered the door , it was dirty in the store ....This is poor poor health issues and poor management of this location something needs to be Done

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Unknowm - 3 h 28 m ago

Smh

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Brittany - 13 h ago

0

My husband and his friends took my nephew out for his 18th birthday and decided to go to the location at South Florida ave in Lakeland Fl...My Husband had a beer with his appetizer then ordered another...when he took a drink from his beer he felt someting in his mouth and his tongue began to burn so he swollowed the beer and held onto the object which turned out to be a shard of glass!!!...his mouth as well as his tongue was cut and he was bleeding...when he told the manager he told him that he apologizes for the inconvienence and he would be more than happy to comp his meal....and then proceeded to tell him that they had had a glass fall and break and they must not have cleaned it all up...Now knowing they had a broken glass around there other glasses they chose to continue serving out of them instead of cleaning all the surrounding items the glass may had gotten into...this establishment has always been nothing but an awful experience for me therefore I refuse to go anymore that's why I wasn't there...I'm very worried my husband may have swollowed glass shards only finding the one big piece...I want everyone who eats here or plans to visit to check your food and your surroundings before consuming anything

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Anonymous - 1 d 8 h ago

1

Have some consideration for people who dine here. Me and my husband, mother-in law had dine at 5331 Fairfield Cincinnati oh 66085 Applebees the MUSIC was blaring so loud we had to lean over the table to talk to each other and to hear.

I told our waitress Vicky M if they could turn down the music it was to loud. She said she would but the volume never went down. Vicky come back over to our table ask was everything ok several times I said NO the music volume is still high.

Vicky showed that she didn't care which is my reason for sending this message.

The song choicees is nothing that a family should listened to and the volume is up so high I feel like

I'm in a night club.

My check number 9692-400431

Customer name Yolanda Murphy

Phone # 513-313-3375

2804 W Galbraith Rd

Cincinnati oh 45239

I would like a response back and that this will be taken care of. I'm very pissed off customer.

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Shane Milligan - 1 d 15 h ago

0

Good afternoon

From a Marine corps veteran that served over seas, the actions of your store management, on hwy 278 in Covington Ga, store #32, is completely out of touch with our needs as a nation. Last week we lost 5 service members in a teriost attack on foreign soil. The president ordered the flag be flown at half mass until Augst 1. Management here decided that as the funeral is under way for a lost Marine, it should be at full mass. Your corporation has lost my respect as it does not respect our military.

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Mrs Barksdale - 3 d 8 h ago

0

We were giving a false quote at apple bees in Newport News va . The hostess answered the phone and lied and said she was a manager and that our table would be ready in 20 mins we got here and she said our wait time was 2 hrs . I have a party of 27 people . It's not right to be lied to about a wait time if they could not sit us then she should have told us the truth .

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Chris - 3 d 9 h ago

1

Good Afternoon,

This is.the second time ive experienced poor customer service at this location. I waited at the bar 30 minutes before the bartender asked me if someone took my order. In addition, the drink wasn't made properly, and the manager stared at me when I told her. Also, the bartender was unprofessional and def did not have a friendly presence ( although I know this is an added bonus these days). Im quite dissapointed about my experience.

Chris

2029057708

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jim freeman - 4 d 5 h ago

0

whoa A Bees so many bad reviews on you guy's I wonder how you stay in business. In business never worry about money u are making worry about money u are losing. In these cases I believe a lot of lost money. Who is reaching out to fix this serious problem.Now my small problem I ask for the seniors discount on 2 for $20.00 been getting it ever since it began. But not now I found out you guy's do not support old folks SAD. I made a complaint some one called me I was happy he assured me new managers and they would be addressed about problem. Well so much for that lie.Apple bees in Chester Va rt 10 and Jeff. Davis hwy.If you re over 65 as I am no discount for getting old.7/23/15 8 o;clock not going back i have a crew of men that eat 3 times a week no more

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HAPPY NANCY - 4 d 11 h ago

5

I feel we are often not given credit where credit is due. So let me give credit to Applebee's in Margate, Florida. Consistently good food, staff, and management. Any issue I have ever had (and there are not many), had been resolved quickly and easily. I get so upset when I hear customers yelling at the servers and managers about the food, when it is not their fault they are frozen steaks, or bagged sauces. If you don't like it, go somewhere else. I just think that people are so quick to complain these days and don't take the time to say, THANK YOU FOR YOUR HARD WORK. Remember, we are all in the same race and just trying to get through the day. You never know someone's struggle, so remember that before you yell at them because you only like 4 ice cubes in your water and not 6! (and yes that is a real complaint I heard at this store...poor servers), they are just like you and I.

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Pam Spall - 8 d 15 h ago

Upper management is killing this business evidently. I have loved Applebee's for years, but doubt after my last visit I will ever go back. Michael Archer you are not doing your job!! It was admitted the steaks are frozen, and the sauces are premade. Nasty salty, nasty grey steaks. You want to compete in the real restaurant world, get with it.

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Sad - 4 d 11 h ago

5

Agree 100% Pam! They also overwork their Managers to 70 plus hours a week. I used to work there. I felt so bad for the Management team. They cant win for losing with Applebees corporate. Frozen steaks and they work those people like its Ruth Chris!

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Lynn - 4 d 17 h ago

0

This is my third complaint and still no one has contacted me.

After a great evening with my family (5) we decided to go to Applebee's in Margate, Fl on Atlantic Blvd.

First the waitress was rude. She waled by said i'll be back to take your order and didn't come back. We ended just asking a random to waitress to assist us. That's the clue where we should have left.

Then we ordered our food. Ok fine. While eating I just so happened to look down at my chicken tacos and find a huge ant in my food. Immediately I asked for the manager. He came over said sorry and that he would take off the tacos. Know you tell me...our table has 60.00 worth of food and drinks on this table and you are only taking off a taco.

When I look down I see on in my drink. At that time I am sick to my stomach.

I took photos of ants on the light fixture above the table and in my food and drink.

I plan on contacting the health department soon because it's obvious that there are some cleaning issues going on.

Maybe then you can get ant free food to your customers!

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YOURE SO ENTITLED TO EVERYTHING!! - 4 d 11 h ago

5

So you expected your whole meal to be taken off because an ANT was in it...right. You deserve an entire free meal because a freaking bug, which they obviously put in there for you, was in there. Man I am so sorry that they purposely put that ant in there. Def. deserves free food....ENTITLED PRICK! And its "Now", not "Know".

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Amber - 4 d 14 h ago

0

Went to the one in plant city Florida and had horrible service within the first 30 minutes of being there. The waitress had no clue we were seated in her section so it took 15 minutes just to place a drink order. Then when I got my Caesar salad it had maybe two drops of dressing. When I tried to get the waitress' attention her and the manager and three other employees were too busy trying to get a phone that someone dropped. After 10 minutes of waiting to just get more dressing I was completely done with this place. I got up and left. I will NEVER go back to applebees ANYWHERE. I will stick to chili's from now on. Better food and better prices there anyways.

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Stephen McGinnis - 4 d 18 h ago

5

I am the Commercial Account Executive for the largest Energy Broker in the Northeast, which represents 26 of the country's largest energy suppliers. I handle the energy procurement of commercial and industrial facilities for both electricity and natural gas. I know that does not sound exciting, but you can cut your expenses significantly for these utilities, in fact it is not out of the question to reduce what you are currently paying by up to 30%. I currently represent a few large restaurant groups as clients including the Varano Group and my company also handles all of the accounts for the entire Legal Seafood chain.

I would love to put together a proposal and analysis for you for you to consider to show you what I can do for your facilities. Would you be willing to take a look if I created a proposal for you to take a look at? I encourage you to do so because it really is worth your time, and I really don't need much on your end to do so. No fee or obligation or anything like that, I just want to present this information to you, show you the math, and I am confident it will speak for itself.

Thank you,

Stephen McGinnis

Commercial Account Executive

smcginnis@patriotenergygroup.com

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Pam Long - 5 d 9 h ago

5

Hello, I had the opportunity to dine with you in Jacksonville, IL tonight. When we were seated we were next to the most AMAZING mural honoring our service men and women. THANK YOU for supporting them!!!!! I had tears in my eyes when my husband pointed out the picture of the Marine rapelling from the helo...that is was my Marine does. Thank you again for your support! OOHRAH!

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Poor Policy - 5 d 10 h ago

0

I visited your Applebees location at 16518 Meridian St-Puyallup, WA on Saturday, July 18th, 2015. I have been to this location several times and had no problems. This time was very different and not sure if I will return. My Friends and I were seated and eating our lunch, when a women enters with her big dog-I am very afraid of dogs. The hostess sat this lady right next to our table-there was only about 8 tables occupied in the entire resturant. Immediately, i asked if could move, she should have moved the lady, since we were there first. Now i understand when someone says this is a service dog, you cannot legally turn them away, but she should have asked if there would be a problem is she seated them beside us. There are many people that have allergies to animals-it made me so angry that no one checked or why put her next to someone with so many empty seats/tables available. I think it was poorly handled and wanted to say maybe you should train employees to look out for ALL quests, not just the ones you are afraid will sue. The manager later stated as long as a service animal, they have to allow-that is fine-but consider your other guests when making the decision where to seat them.

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marquita swank - 5 d 11 h ago

0

We were in Applebees in Bend Oregon today for lunch after a full hour and several people who had come in later than us were served we ask the waitress what happened to our order she said she was wondering about that and would check with the kitchen. She did not come back to our table and continued serving other people that had come in much later than we had.

After waiting another 7 minutes we decided to leave. I told the hostess at the front what had happened and she said she was sorry. This may be our last stop at Applebee's. this happened once before about 8 months ago.

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Patty Chaborek po box 72 Covington pa.16917 - 5 d 13 h ago

0

Applebees at Horseheads My husband and I went TO Applebees Mondays we ordered steak and garltc potatoes.Steak was so tough could not eat it potatoes were gray tasted funny, could not eat them' I orded salmon was dry and the vegtables were cold needless to say we were not, happy check was over 40 dollars plus tip was 50 wasted dollers. would love my money back'f

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Joe Bianchi - 5 d 13 h ago

While recently visiitng Applebee's @ 4759 W Irlo Bronson Memorial,, Kissimmee Fl., 38746l, I was a little confused

with your 2 for $20 menu........ it listed a 7 oz. top sirloin for one choice, but when I received my check I noticed that

the item was priced at $22.......the waiter then informed that the steak is $2 more........my question is, why is it listed

in the 2 for 20 column?

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Upset Customer - 5 d 15 h ago

1

I went to an Applebee's yesterday for a friend's birthday gathering that was pre-planned and we even made reservations with the location weeks in advance. The party was set for 6pm we arrived at 5:45pm there was patrons but not a full restaurant. We had to wait until 6:35pm to be seated nearly a whole hour. I didn't complain just went on with it. We had several waiters come to our table and for the most part they were good. However I found a piece of plastic well what I thought to be plastic in my food. The waiter immediately said it was lettuce I assured him it was not lettuce showed him a piece and asked for the manager. When she came over she inspected it and stated it's definitely not plastic but it isn't lettuce either so I asked what it was and she didn't know. Needless to say she filed an incident report for me and in that process the birthday guest were still trying to enjoy the get together taking pictures drinking and enjoying themselves. In the middle of her writing the incident report she turns around to my sister and says don't take no pictures of me (the manager). We were at a whole other table doing the report and my sister was taking pictures of her self and even turned her phone around to show the manager she rolled her eyes and still stated just don't. If your having a bad day or don't know how to talk to customers you shouldn't be a manager. I'm a supervisor at Walmart and if you ever been in there it's like a Zoo and we deal with all types of people I would have lost my job or got written up if I dealt with customers how she dealt with us. Just very upset because I eat at Applebee's often at least once or twice a week usually by my house where they know me and they are awesome but this location on Shaw/Miniewaywa in Fresno definitely need some customer service training.

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Richard - 5 d 17 h ago

0

My wife and I visited the Geoigetown, Texas Applebee's yesterday. We were prompltly seated and wated on and to this point our visit was a good experience. When the food came, things when downhill. I ordered the fish and chips. Tthe fish was literally sitting in grease. Our water asked the manager to come over. Her first response was to defend the kitchen staff and said you know we deep fry them. There was so much grease that it took 4 napkins to absorb the grease. I did take a bite of one of the pieces of fish and grease oozed out. We were disappointed in the manager and in the food. We will not be back.

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Angered Employee - 5 d 17 h ago

I'm an employee at the Fall River, Ma location. For about a month now I've been scheduled to work and have been told to that I'm not needed, and to stay home. Due to finances being tight. It has been brought to all the managers and also the general managers attention. They still till this day have not paid any mind to this concern. It's gotten to the point where im informed to stay home 3shifts a week. I wish this issue will be taken care of.

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One Business owner to another!!! - 6 d 13 m ago

I would like to know who is the owner of the Auburn Al on 1627-34 Opelika Rd?

I wouldn't normally post on my experience with a restaurant but the owner needs to know there is a thief in the house... If you would like me to explain I would be glad to, I confronted the person that was doing the stealing and told them I would be contacting the corporate office about it.

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Ruth - 6 d 9 h ago

1

I just had a bad experience at Applebees. I ordered chicken penne and it was awful. Very little sauce and only 5 small pieces of chicken. The roll was so hard that you could bounce it off the floor. For the price of $12.99 it was very bad. At least they could serve a salad with it. I live fairly close and eat out at least three times a week. I am 92 yrs. old and enjoy the soup and salad but couldn't get it after 4. This place is going down hill fast. Wish you could do something to get it more pleasant and enjoy the food more.

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