Information, reviews and public commentary for US companies

 

AppleBee's

Rating
0.885714
Web
http://www.applebees.com
Address
11201 Renner Blvd.
Lenexa, KS
66219
Contact
Michael Archer
Role
President
Phone
(913) 890-0100
Twitter IDs
@Applebees
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Family reunion - 15 h 56 m ago

0

Horrible service, food and management at Applebee's on Morton Drive, Hazard, KY

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carol - 15 h 9 m ago

We are regular customers of Applebees. Had quite a surprise today. All 5 of us ordered burgers. 3 had sweet potato fries. We knew they were 99 cents extra. What a surprise when we got our ticket. We were charged 1.99 each for the dipping sauce with our sweet potato fries. That is like charging extra for ketchup with french fries. What a rip off.

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itali - 1 d 13 h ago

We attended a friend's birthday dinner at Applebee s in Milwaukee , Wisconsin downtown inside of the mall....showed up and ordered at 10:00 didn't receive water or food till 45 minutes later.....the food was cold and nasty.....everyone in Applebee s was complaining tonight on 5/23/2015 the manager was rude and unorganized....another customer asked for lemonade and got served liquor.....and the manager still wanted to charge her for it and she did not drink it.....

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Anonymous - 1 d 15 h ago

I normally don't have any problems with Applebee's, but the Applebee's in West Memphis on 208 west service rd seemed like they had a problem taking our orders or attending to us. We had to wait at least 15 minutes before someone attended to us. It seemed like another couple who came after us know ad served quicker. I felt that was very rude of them. It was just me & my daughter. I thought we looked invisible to them.

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Grossed out - 3 d 45 m ago

0

Applebee's in the Charleston area of Staten Island is fairly new but has managed to turn itself - quite literally - into a greasy spoon - and fork and knife and table,etc...... Even the wait staff looks less than clean.

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mradams322@gmail - 3 d 13 h ago

1

To whom it may concern,i had a piss poor experience at applebees,from the time my family came in and was put 3rd on the list,and we were in line before another family,they were seated before us and we were asked twice about sitting at the high tables and we told them we had kids,,the family that was sat down before us had simply asked if they can have the section after we waited for so long,the manager not looking in my face said they were supposed to be seated first,we seen him put our name on the 3rd line,they put the family above us,it really pissed me off,we had a family of 12,they had 10.i felt differently at first because we are a black family and they were white,i let that go,but when they sat my family at the small booth seeing we were not particularly small people( not 500 pounds) but healthy,that kind of hit me .they waitress constantly stepped on my feet resulting in me sitting in an awkward position.this is may 21 2015,this has been really piss poor.we are eating at the trussville location. In alabama. It was not worth the time or money spent here with the hospitality that was offered.social media will have a field day when im finished

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brad thompson - 6 d 12 h ago

the applebees in terrell texas has served me baked potatos late at night on 2 seperate times and took a call in orders 2 seperate times and now they say the dont serve baked potatos after 9:30 nor do call in orders at night...manager was rude and food i got this last time was really pink in middle after telling them i wanted well done this location is shitty and horrible and im tired of the "rules" that they said keep changing

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Anonymous - 8 d 27 m ago

1

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Anonymous - 8 d 13 h ago

The service received on May 16 at Spring Rd in Smyrna GA was not acceptable. Our party waited over an hour for a drink order and still had ti remind the waitress Clarissa she had forgotten some. We asked for a manager..none came over. It took us twi hours ti get food and again not alk in our party had received their food. We asked fir a Mgr again...nothing. We dudnt receuve refills hell some people nwver received food or drink of even just water. The GM finally came over but was clearly intimidated and offered a weak apology. Bye Applebees..just like Felicia!!!!!

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Disappointed!!!!! - 8 d 18 h ago

0

Visited Applebee's in Dover DE (909 N DuPont Highway) and the service from both the employee and ultimately the manager was horrible.

I was seated and ultimately waited on by

Amber D (table 25 - 05/16/15 - 6:04pm) Prior to my guess arriving, I advised Amber D (twice) that it is my guests birthday. Amber D acknowledged twice what was said to her. Prior to the check, I winked at her and moved my mouth to again say it was her birthday. Amber D proceeded to bring the check, looked at my guest and said happy birthday. Not even 1 minute later across the room, the staff was at another table singing happy birthday. I proceeded to Amber D to ask her why she did not extend the Applebee's tradition to my guest by singing happy birthday. She stumbled her words and said she wasn't sure if I wanted her to actually sing! Keep in mind, I told her twice b4 they arrived and mumbled it again as Amber asked if I wanted the check. If she was unsure, she should have asked. Amber D then begin to raise both her hands towards my face saying that she did not know and if I want they can go sing now. I of course advised her that if I were her I would "immediately" put down my hands! In which she then walked off into the kitchen. The manager Jose came over and I explained everything to him. He asked was my guest still here and did we want dessert. Then he asked did I want them to come and sing. At no point up until now did anyone actually apologize. Both parties, but more so Amber D were beyond unprofessional and she in particular should be reprimanded. Not just for dropping the ball, but for her unprofessional manner in which she addressed my concern.

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beamclain@hotmail.com - 10 d ago

0

After reading the preceding comments on Applebee's, I do not expect any kind of response from the company. We went to the Applebee's in Arlington, Texas on May 14, 2015. The service and the food was horrible. The "medium rare" steak was gray. The "baked potato" was, in fact, a boiled potato which had been split open and buttered [no sour cream]. The iced tea seemed like it was really old and contained no ice. I asked to speak with a manager and someone came to the table and announced that she was "one of the managers" and that the steak definitely was nowhere near medium rare. She kept called my "Dear" even though I am obviously old enough to be her grandmother. I found that rude and unacceptable. We got the bill for the meal. Applebee's in other locations has always been a favorite. We will NEVER return to the Arlington, Texas, location again.

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babsilver@aol.com - 12 d 17 h ago

We manufacture furniture outside of Abemarle, NC. Over the past 10 years we often stay at a hotel near the Applebee's. We just want you to know that Tammy, the bar tender has been here all these years. She makes our stay away from home pleasant and enjoyable. She is an amazing and responsible employee. She knows our names and knows what we like. As an owner of 4 different business, it's important for you as owner of Applebees to know what an unbelievable A+ employee she is. We go out of our way to sit at the bar and enjoy her company. Thank you Applebee's for having the most wonderful employee... And you should know!! Very truly yours, Barbara Silver, President of Jess Crate, Inc, Jess Distributors, Inc and Silver Realty, LP... Main office in Philadelphia... Cell 215-272-0372, email babsilver@aol. com(personal email)

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Anonymous - 12 d 19 h ago

0

My husband and I went to the Applebee's located at 18279 Brookhurst St., Fountain Valley, CA 92708 (714) 963-1835 to celebrate my husband passing a big test! We walked in about 1pm, hostess seated us and said the waitress would be right with us, said her name but I can't remember the name, we sat there for at least 15 minutes and NOT ONE WAITRESS, MANAGER OR OTHER EMPLOYEE WIPING TABLES, WIPING THE BAR DOWN, MANAGER STANDING IN BACK AND WE NEVER GOT A HELLO, BE RIGHT WITH YOU, DRINKS NOT SERVED OR OFFERED. Well we finally walked out and just shook our head and the manager just looked like oh well because we made sure she saw us leave. We will never return to that Applebee's ever again for that type of Service. And its sad because they shouldn't be seating people to eat and not offer something!

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lulubelle - 13 d ago

We went to Applebees on Rt 70 in Manchester NJ. We were 5 people. My husband and I eat in there all the time. Thought we would take my son and daughter-inlaw and grandson there for mothers day. When we received the appetizer we never got small dishes to put it on. Try to get our waitress but to busy. When my daughter-inlaw received her dinner which was salmon there was a long hair in it. Called the waitress she immediately took the dish and brought another. At this point my daughter-inlaw got grossed out and preceded to order a chicken salad. The next day I called to tell the manager don't remember her name she wasn't very nice about it. I know we got charged for the chicken salad that my daughter-inlaw ordered, but I don't think we should have been charged for her meal at all. My husband and I are very disappointed in Applebee's, as we always love the food in there. It was not a good Mother's Day.

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Anonymous - 13 d 15 h ago

0

Good afternoon I went to Applebee's at 33009 south Dixie Hwy Florida city fl 33034 my waiter was Stephanie. R ticket Tb#59! On 5/11/15 at 9;49 I never received my complete order which was a two for 20 I never ever received my my Appetizer until time for me to leave in pay my bill I asked for the manager who tried to tell me that I did receive them I'm a food service for over 17 years the server brought out our good held against their clothing and I don't feel the manger was very professional at all his name is Stanley on thing he could said is I will make you some to go I have visited this place on several occasions in never had such a problem I'm

A very dissatisfied customer who will never visit this place of business again in I will let people if my community know the treatment I received you can feel free to contact me at (ttwilliams@dadeschools.net) or (305)431-1478 Tanya williams

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Feedback Giver - 19 d 9 h ago

1

Stay away from applebees in East Knoxville!!! If you are not considered a hot young female, a regular, or a high tipper, stay away from the bar! you will basically be ignored like my wife and I were!!! We watched the bartender (receipt says John M on it) serve multiple rounds of shots to these what I assume are "regulars" while my wife and I were dry and just wanted at least 1 more drink if that was possible. When we finally got another drink and were enjoying it we witnessed this bartender lecturing other employees about something (my wife and I couldn't hear well enough but we could hear the tone and saw facial expressions!) a few minutes later, while we are waiting to order food....holy moly!! You would have thought some one broke the law...we believe a waitress came out the wrong side of the kitchen and this bartender saw it and basically let the entire restaurant know she messed up! We felt sorry for the poor girl! We know she was embarrassed by this guy! We ended up leaving without ordering our food. we will not support a restaurant or a bartender (who must also be a manager) but ignores paying customers that does not fit the criteria listed before. He was so disrespectful to coworkers who made a mistake! We Will never return to the east town applebees again!

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Anonymous - 19 d 15 h ago

Sat down to have dinner at the applebees in Midland, MI & the service was slow and we ended up getting our appetizers with our meals, no biggie. then it came to getting our bills, we both payed & my mother's boyfriend gave her the card then she came back & said she couldnt find it, then told my mom she sucked. HORRIBLE SERVICE!

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Carol Smith - 21 d 23 h ago

0

Ate @Applebee's in Kennewick Washington on May 3rd 2015 (1) The waiter set me and my husband in the bar .When we told him that we didn't want to be set there . (2) The table was not clean so my husband clean it .The manager was upset with my husband for cleaning the table. (3) I get sick if I'm around any beer or other or the smell or even se it .(4) We though that they should of gave us a free drinks or took some the bill (5) The only reason that we went there is we had a gift card .if we didn't have that we would not eat there. And we won't be back until something is done .By the way I got sick and upset tummy . Tank-You

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Hate sticky tables - 21 d ago

0

Ate at the Applebee's on Riverside in Rockford, IL. First, all of their tables were sticky with the explanation that the finish was ruined by the cleaner they use. Said they were replacing all the tables. Then do it at night after the restaurant closes! Really, your hand stuck to the table. GROSS! Next, one of us ordered the fish and chips while the others ordered hamburgers. We thought our order was in when after waiting twenty minutes the waitress comes back to the table to inform us there is no fish! We had to make another selection. Why not tell us before we ordered - not wait twenty minutes after ordering to tell us. When we complained the bar manager had a total attitude which was not appreciated. Will never, never eat there again. The sticky tables was gross.

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Jason. Wringermont - 22 d 8 h ago

0

South Salem Oregon Applebee's...... Worst service ever. Sat in the bar area. Had to ask for refills on sodas for my son. Waitress has no clue about the menu. Bartender to busy talking to two lady's at the bar to make drinks. Order drinks from the bar got there after our appetizers we ordered. Order a chicken quesdilla was burnt. Boneless wings were the wrong coating that we asked for. Cowboy burger bun burnt and the my wife's pasta bowl shrimp were covered in pepper and my for my meal. Steak over cooked asked for loaded mashed got loaded baked. Asked to talked to the Management. Never showed up. To busy dealing I guess with other problems or my waitress said nothing.

After that experience. I will never be back. And if I do not to that location

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R Hertel - 25 d 14 s ago

I live Applebees. I'm still waiting to get one in Abilene Texas.this town is really growing . I think it would do great here!!

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sherry - 27 d 24 h ago

1

I go to the Applebees in Kennett Square PA I have seen on several occasions the managers at that place are just downright ignorant and uglyand by ugly I mean they are so rude to their coworkers and then turn right around and smile at the customers that is not the right way a business should be ran.I have seen the girls there cry from what the managers have said there's no reason for any of that and I believe someone should go down there and tell them what they need to hear

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S Smith - 28 d 13 h ago

0

I stay in Memphis tn every time I call the Applebee's on Union avenue they never answer the phone after 9pm they always take the phone off the hook to keep from taking orders last night I called someone repeatly picked up the phone and kept hanging up tonight I called they took the phone off the hook I've been calling since 9pm back to back and it's almost 11pm this location does this every single time and is loosing a lot of business and has a lot of bad reviews and now I see why

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Visitor - 29 d 39 s ago

3

Went to Applebee's at 2:00p in Garfield Hts. The first order of coffee was cold and the replacement cup was very nicely hot. However when asked for more sugar the waiter didn't return right away. I asked another lady name Arielle for sugar. She returned right away. She continued to show, Great customer service skill. Our original server was a bit confused but worked hard at maintaining several tables at one time. Although the restaurant excelled in cleanliness. The bar maid and several others kitchen manager Jeremy had a great concern to satisfying the food issues. Things turned out well and we left a little hungry but glad they listened to customer concerns.

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Anonymous - 37 d 16 h ago

Terrible service serve cold microwave food

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