Waited on hold for 5 minutes to speak to a manager about a wrong order....... obviously could care less about their gas or repeat service
My name is Librada Santiago and a year or two I signed up with Applebees to receive mail and on invitation on my birthday, I receive the mail but October 15 (3 days away) will be my birthday but I haven't received my invitation.
I go to the Applebees on:
1 west 125 Street, New York
Can you please remove this email after you read it.
On 10-3-15 I order take out from Applebee`s in Crystal river Florida at 544pm , My order was Pepper Crusted steak which I ask for it to be med rare and it wasn`t and it looked nothing like the photo online , It even smelled bad so I called to talk to the manger which I did and he said he would take care of it with a free meal on him with a coupon , On 10/6/15 I got a letter from Applebee`s with a coupon for $5.00 now that meal cost $13.24 , What happen someone drop the ball on this one and I have photos of that meal if you would like to see it,,,Still waiting for you to make it right Take out #208 check # 9623-422327
ii visited Applebee on October 10,2015 in Thomasville Georgia, around 8:38pm,Hostess wanted to sseat a party of three near the back of the restaurant near a large party of 20 people. i asked to be seated in another arear, and she replied, i just sat someone in that section. i said id ont wish to sit back here.She takes me where i wanted to be seated and slammed the menu"s on the table for three. i went to the hostess station and asked for a manager, the rude one whom slammed the menu:s butted in as i was talking to another hostess and said very sarcastic i will get you a manager. The manager came to my table, i told her what had happen and she replied you are the 4th customer to complaint about her tonite.I"m going to send her home, i left around 10:45pm and she was still there, also walking by my table rolling her eyes the entire visit. as we were exiting Applebees, she said sarcastic have a good nite.I was there for a funeral, i will never visit that location again, i"m from there but reside in Miami Florida now.
My friend and I went to the Applebees in Hudson ny on Thursday night ,October 8th ,2015. We were very uncomfortable with what was going on right by our table. There was an off duty employee at the bar clearly drunk. Her name was Talia,she was tying to pick fights with other employees,she was extremely loud ,she went over to a table of men and sat with them like she was picking them up in a bar. Other employees tried to quiet her but it didnt deter her,She got insulted when they declined to serve her anymore to drink. My waiter was very nice and apologetic but it was very uncomfortable. We only get to go out once in a while and we picked your restaurant and paid over $60 for our meal and spent our evening having to listen to a drunk employee and other customers talking to us from table to table on her behavior, Just wanted to share this experience and let you know how disappointed I was . Laurie O'Connor, E (hidden)
My family and I visited your Applebees location at 1531 Hwy 400 S Dawsonville Ga and the experience was so bad. We came in the door and well more than half the restaurant was empty plenty of tables, yet there was a wait. The hostess took our name and then told us it would be a 10 to 15 minute wait. Although we didn't understand due to all the open tables, it was fine didn't mind waiting a few minutes. 45 minutes later I had to go in and complain and ask the hostess what the problem was. After the complaint she finally offered to clean one of the many empty and dirty booths so we could finally sit down. The waitress came straight in the door and didn't even wash her hands before coming to our table and taking our order . Although I will say she was very pleasant, she didn't follow any of the rules of sanitation before handling our drinks and food. We after a total of an hour and a half finally got to place our order and actually wound up sending two plates of food back with no desire to order anything else. The food was so hard it wasn't able to be chewed. I also used the ladies restroom and it left me feeling like I needed a shower , it was so unsanitary and absolutely disgusting. I have had pleasant experiences at applebees else where but this particular location needs to be handled and really managed. I fully intend on calling the health department as soon as I finish writing this. I would hate to think that your corporation and brand is being represented by this one location. We made a complaint to the manager he was a white man longer hair probably in his late 30s and he did not seem to care or even take the inedible food off the check. Please know your attention at this location is not just needed but is an emergency. Thanks so much
Just went to your restaurant on PLano Rd in Richardon,TX. The service and the food was very good.
The only thing that I have a concerned on is the use of paper. I received three copies of my receipt and two of them were about twelve inches long and the other one was about 1/2 the size of the other two.
Is there a reason why we have to get so many receives and also why do they have to be so big? Thank you for your time.
The meals in southern Maryland was crappy. The 7oz steak was under cooked and extremely chewy. The pasta was cold. The wedge salad had so much water between the layers. It was not worth the 50 dollars spent. Will be last time we being eaten there.
I need to make a correction on a survey, the employee name should have been Christine and not Melissa, to Christine sorry about that.
My husband and myself went to the Applebee's located in the Ocean county mall In Toms River NJ tonight. We placed our order including appetizers and entree. About 30 minutes later they lost power in half the resturant. We received our appetizers and about 15 min later we were told that our entrees would not be coming. The staff was frantically printing out checks , god forbid you take care of the customer first. One waitress commented it was a crappy tip night anyway so who cares. So here I am at 8pm waiting for my dinner that was never going to come. We were than told that we had to leave since they couldn't cook anything. Meanwhile they have 20 people in the front on "stand by" in case the power came back on. So not only did we not get dinner, we were rushed through our shareable appetizers which consisted of 8 potstickers and 2 pretzels. Then we were given the check to pay, no one cared no announcement no manager feedback. I will not waste my time again at any Applebee's it was a horribly mismanaged situation. If you couldn't give me my entree how about letting me eat the appetizers I paid for. They sucked, made sure they took my money and then told to leave. That will be my last visit.
This is in regards to AppleBee's at Southland Mall in Hayward, CA. First, I was calling for an order to go and the phone rang about 10Xs and I was immediately put on hold. I waited 3 minutes before hanging up and called again. The phone rang another 10xs before I hung up waited 5 min and called back. Finally someone answered after about 3 rings and took my order. THANKS! When I arrived it seemed that there was some confusion on who was suppose to take the payment. THEN I looked in the bag and the sauce was missing for the Wonton Tacos. When I asked for the sauce, the waitress looked at me confused and asked what kind of sauce? HELLLLO the sauce that goes with the WONTON TACOS. My suggestion is someone should answer that phone promptly, take to go order ASAP, figure out who is going to take payment, AND CHECK to make sure the order is correct. THANKS! ~M
I live in Kingsporrt, TN and our applebees on East Stone Drive is being renovated. I want to make sure that they are going to make it accessible. IT IS AGAINST THE LAW NOT TO MAKE SOMETHING ACCESSIBLE FOR WHEELCHAIRS WHEN IT IS BEING RENOVATED! There is currently one table that my husband and I can sit at IN THE ENTIRE RESTAURANT! THIS IS BEYOND UNACCEPTABLE! They have three other sections in the restaurant all of which have three steps and would be easy to take out and build a ramp. I will contact an attorney if this restaurant is not made accessible! I will also contact the Better Business Berau!
On October 10,2015 my son and I decided to get lunch at your establishment at the location 7818 Rivers Ave North Charleston, Sc and I must say it was past disgusting. They had quite a few tables that needed to be cleaned and it wasn't busy at all so I'm not sure why so many tables were dirty. I also went into the restrooms and one of the doors were missing off of the hindges and the second stall had poop and pee all over the place with tissue all over the floor. Immediately I walked out of the bathroom and my son and I left. I can imagine if the inside of the restaurant was so dirty how acceptable is the food. I have never been to an Apple Bees that was so dirty. The cleanliness of the place was lacking and that is a terrible experience. I will be writing a letter to that specific location to let them know that they need to either hire more staff of the manager him/herself needs to clean the bathrooms themselves. Never again will I step foot in an Applebee's and I will be sure to let everyone I know never to go either. Customers should be able to sit and eat in a place that is clean. I wish today was the day you all would have gotten an inspection. That location needs to be closed down permanently.
I have a complaint of discrimination of apples bees on 192 I was fine there until these white female managers one named patty,brittney,and another one showed signs of favorites I autimatically put in my two weeks when I tried filling for an application for different location they called her which was not on my reference sheet and two said I have a attitude problem which if I did why have I not got written up if I was a problem horrible found two other jobs better for me
This is the 4th location ive worked at in the company and by far the worst! Shut down harper woods michigan.
i worked for your company for 8 years from 2005 to 2013 . I was fired for some reason and prefer not to spend my money in any of your restaurants.I never received my vacation pay that was owed to me,call hr never got call back .Im still angry about that. I would love some gift cards for that also we went to Montrose applebbees in 2013 for a graduation dinner ,it was horrible ,has slow service,mgr never got us refills server was on phone texting in front of us the whole time .we never received her bday sundae .we paid 65 dollars for nothing worst night ever .I would like compensated for that visit as well .I would like $200 in gift cards to feel better and will go back to eat there again.
I have been patronizing the Applebees on Whitehall in Charlotte for five years. I always order the same thing, the Grilled Oriental Chicken salad to go. So, I know what it is suppose to be.
I come get it and take back to my office for lunch. I have ordered that lunch for years as it is my favorite thing on your menu. I cannot tell you how many times, I have got back to my office and something was missing (silverware, chicken, dressing, etc). How can a kitchen turn out a Grilled Oriental chicken with NO CHICKEN ON IT?????
I never cease to be amazed how many times and how many ways they can screw up a simple order on your menu. It is NEVER the same. Small chicken portion, then normal then no chicken. I have got wilty, crappy lettuce, then fresh. The prior manager, a tall guy, quickly make an order right and gave me a couple freebie cards.
The current manager, a real short guy with an attitude is an idiot and has ZERO customer service attitude. He says "Sorry", but I am sick of being told "sorry".
I certainly understand a once in a while thing, but this has happened over, and over, and over, and over, and over, and over, and over, and over!!!!!
This restaurant reflects poorly on the Applebees name. It is being run by incompetents and the kitchen staff and prep people are IDIOTS. They have black waitresses that are openly hostile to white men, and this has been allowed to continue.
I have had it with Applebees. I will be ordering my lunch from a couple other local lunch spots where I have NEVER had a problem.
You corporate guys should clean house at this wreck of a restaurant. This on-going experience has lost me forever as a customer.
Called the Applebee's in Orem, Utah tonight to ask if they were going to have the baseball playoff on so me & a group of 8 could come watch, have dinner etc. The female who answered said she would ask the bartender. When she came back on she said "we do not show baseball ever". I said what? It's a sport I've ...she cut me off and said "hey I'm just the carside girl don't take it out on me". Wasn't taking anything out on her, didn't have an attitude, just trying to ask a question. So I apologized for calling although I don't know why. I took my group to another restaurant and taking them to the other restaurant again tomorrow for the next game. They were happy to have our business.
I went to the Applebee's located in Norfolk, Va. My intent was to utilize curbside as I had a few important calls to make on my lunch break, I called in my dessert order and was asked the year make and model of my car. The gentlemen that took the order said that he would more than likely be outside anyway and that the order would be ready in 5 minutes. My initial call was made 3:09. I arrived @ curbside and called to the restaurant @ 3:30 after sitting for 5 minutes. A young lady now answers and asks what I ordered and said they would bring it right out. I ended up waiting an additional 10 minutes and ended up leaving without my order. I visited this same Applebees about 2 weeks prior and they did the same thing. They left me waiting and then after calling to see where the attendant was, they asked if I could come in to get the order which defeats the whole purpose of curbside. I have a 2 year old and it will not always be convenient to get out the car. There is nothing I like on the menu except one dessert but is it truly worth putting up with the bad service that will come with that? Absolutely not.
Went to Applebee's in Selinsgrove, Pa on Saturday, October 3rd. There were 15 empty tables, numerous two person tables. We were a party of two and we were told it would be a 25 minute wait! When the hostess was questioned why when you have empty tables?! We were told that the kitchen was behind and they couldn't seat people but every 30 minutes!! We are done with Applebee's!
Applebee's in Dawsonville ga has become horrible. Granddaughter loves to go for the boneless wings. Last time I ordered broccoli cheese soup that was so watered down that it looked like water. Now this time waitress had order right, cook had it wrong. Brought wings with bones. Waitress took it back and returned 15 minutes later after fries are now cold with boneless wings that buffalo sauce was as thick as peanut butter. She started to eat them and the sauce had some kind of stringy things in the sauce. When waitress returned I asked her. She took it back to kitchen and manager came and said they had dropped Cole slaw in it. They served it to her and never said anything just mixed it into the sauce. If this is the way you operate then you don't need our business!
HORRIBLE CUSTOMER SERVICE WHEN CALLING THE APPLEBEE'S IN LATHAM , NY!!!!!! Little Girl answering the phone ( OBV) a HOSTESS IS GONNA TELL ME "NO WHEN IM ASKING FOR AN ALTERATION ON MY HUSBANDS ORDER..... So RUDE THEN TELLS ME DONT YELL AT ME EXCUSE ME !!!!!! WILL NOT ORDER FROM HERE EVER AGAIN, MIND YOU I WORKED AT APPLEBEES FOR 4 YEARS... TRAINING IS SO NEEDED ALL THE WAY AROUND AT THAT PLACE
My email is about the manager Jonathan at the Abblebees in Westone Plaza, Chantilly, Virginia. First, we WERE weekly customers of this Applebees for 12 years. So, we have spent about $22,000. Jonathan was upset we asked for a specific seat and then was rude to us when we asked for a specific menu item that is no longer on the menu. The waiter Mike normally has the cook make the order (so kind) but today, the manager came to our table and informed us they will no longer make that item for us. IT was not even that, we appreciated the wrap being specially made for us. It was again Jonathan's attitude. He was rude, condescending and it was like he was pleased he could come bark at us. I felt like he was mad at our server because he was trying to accommodate us. We have been going to that applebees for YEARS, but the past 6 months or so, things have changed. The turn over in staff is weekly it seems. IF this manager treats his staff like he did us, no wonder. We will NOT be spending another dime at applebees if managers like this are allowed to treat long time customers this way. There are many other restaurants that we can choose from. PS, Mike the server was fantastic.
We ate at AppleBee's tonight in Petoskey, Michigan... Not only was the food terrible.. The service was just as bad....It took 30-45 minutes just to get our appetizers.. I finally asked the waitress if they were still making the "soup" of the day...She smiles and says, yes... Finally she brings it out and shortly after that, the manager brings our food to the table.. She says "oh, you are still on appetizers".... I said, well yeah since she just brought them out to us.. My husband had asked our waitress for some ranch dressing for his salad, 10 minutes later we had to ask the manager for some.. Not to mention she didn't bring the creamer for my coffee, the manager had to get that also.. My steak tasted like a dang rubber chicken, horrible.. She messed up my husbands order also... No refills on coffee either and never stopped to see how things were.. We weren't the only ones.. The couple next to us with 3 kids were there 45 minutes and the manager brings out their food.. The young lady says, we haven't got our appetizers yet and it's been 45 minutes.. The manager says "I'll check on that for you".. The lady says, screw that and cancel it (After letting the manager have it).. The older couple was still there waiting on their appetizers when we were leaving, they walked in 5 minutes after us... It's like we would ask the waitress for something and she would disappear until someone else did it.. Now keep in mind, this whole time I counted 7 women by the bar employed by AppleBee's TALKING as everyone is waiting to get their appetizers and dinners.. Standing there talking without a care in the world.. I was totally disgusted by this... The only time our waitress came around was when it was time to bring the bill and tip her.. Needless to say, she got a VERY low tip... Only thing any of us got from the manager was, "Oh I'm sorry about that".. Seriously???