Information, reviews and public commentary for US companies

 

AppleBee's

Rating
0.825514
Web
http://www.applebees.com
Address
11201 Renner Blvd.
Lenexa, KS
66219
Contact
Michael Archer
Role
President
Phone
(913) 890-0100
Twitter IDs
@Applebees
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Larry - 1 d 19 h ago

0

I visited your Applebee's location in TOPEKA, KS on Sunday, August 12th, with my family and two friends. The service this particular evening was awful. We were seated at approximately 8:45, and by 9:20, all we had been asked about was drinks and our order was never taken. A male server and the manager approached me as I walked into the kitchen to pay for the drinks so that I could go to another restaurant and actually get a meal served. The manager apologized but our waitress said "sorry, have a good evening" in a very condescending tone as she was smiling as if she had actually done her job. I will NEVER visit this location again, and this was a once or twice a month stop for my family and I. If you want this restaurant to thrive you may want to consider some customer service retraining for your servers.

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kayla - 5 h ago

0

me to honey

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kayla - 5 h 54 m ago

0

i visited applebee in catoville maryland and and i found a bug in my food and call them back they said that do not have bugs in there food

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Anonymous - 2 d ago

Yes n we ordered two for 25, boneless chicken, Told bartender waitress that they were very well done, didn't asked to replace, we ate them, two for 25 barbecued ribs, same way , over cooked, because that attitude from the staff was he didn't care. The manager glanced over once . Ran away .

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Sharon and Pedro Barraza - 2 d 4 h ago

5

My husband and I live in Cincinnati Ohio and have eaten at the 2 Applebees that you have recently closed. Northgate Mall location and Glenway and Crookshank location. We have always enjoyed the courtesy, food and employees at the Applebees. We are shocked that they are closing locations in Cincinnati. We ate today at the Winton Road location in Cinti, and Alicia our server, was exceptional as well as the hostess , I believe her name is Beth. We took advantage of the $ 12.99 deal. Please do not close the other Applebees left in Cincinnati. We have been patrons for may years and were saddened by the closings, why we do not know.

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Paul delong - 3 d 14 s ago

My name is paul delong I am a Sgt in the marine corps. I have. Been in almost ten years now and have traveled all over the world. I am writing this review in regards to a waiter that served me in the applebees In Elizabethton tn on overmountain dr.

I have never wrote a review before although I have had many good waiters and waitresses. My server was named Christopher and I am telling you straight up this guy is a waste of talent just being a server there. He genuinely seemed to be passionate about his job. Not the fake passion that you do because you are supposed to. While I was observing him and the other servers he stood out clearly by the way he carried him self with a purpose . He knew his stuff and was very easy to talk to. Now there are tons of servers that do that but this guy just had something different. Prior to the marines I sold cars and sold phones at sprint . This guy could sell ice to a eskimo. Some people just have something different that makes them stand out from everyone else and he has it. I dont really know how else to explain it but of all the places I have ever been he stood out the most. If yall dont pull this guy up at some high position regarding customer relations I have no faith in the world. You at the very least need to give this guy a interview for something greater than a server. I'm not talking assistant manager or manager he needs to be in charge of something greater he genuinely makes the atmosphere better. I've never met this guy before and I am stationed in a different state but you gotta talk to this guy or you will be missing out. Their number is (hidden)

His name is Christopher. I would like a call back from someone of importance here a CEO or boss of something because I'm just gonna call every day until I do. My number is (hidden) thank you

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Anonymous - 3 d 47 m ago

0

Your employees at your store in Fort Payne,Al are dealing drugs

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Jennifer and Mark - 3 d 9 h ago

1

So im pulling into applebees at the Greer, SC location a few days ago. Ive really had to sit and think on this one. There was a black guy with dreads who seems to be in the back of the house... Outside.... What appeared to me to be a drug deal considering he went to 3 different vehicle. That was absolutely ridiculous. I see they have new managment considering ive bene going to this applebees for years ive seen alot of managers come and go. This new one here named Ashley is the worst ive seen by far personally. She is rude to the employees, and when i tried to speak with her on a conplaint i had she said, well im sorry i hope u enjoy the rest of your evening and rudely walked away didnt let me finish my sentence or anything. I have been going to this applebees for many years now and i noticed they have hardly any staff and after my recent findings after speaking with my waitresa, she was moved to that location from woodruff road which was shut down. I looked at trip advisor, good reviews, and yelp.. The WORST reviews. I will not bring my family back to this location ever again i will make the drive to Congaree Rd.

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Anonymous - 4 d 20 h ago

I see alot of negative comments. Someone really needs to take inventory. Citrus Heights CA store can't keep up with the demand. Take out orders are hit or miss on time availability. Can be extremely frustrating

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Joen - 7 d 6 h ago

0

Aloha,

My name is Joen Baker and I used to be an employee at the Appleebee's location in Aiea, Oahu. I just recently quit my job because I felt like I was being mistreated by my boss. I've made some mistakes like any other normal person does but so has my boss and she never owns up to it. Quick question, shouldn't a writen up statement between you and the manager be private and confidential? If so, then please tell me why my manager was going around telling everyone what I had said! An incident happened at work with a bunch of us employees and we all knew the consequences of our actions, as did I. I owned up to my mistake with no excuses. They had found something that should'nt have been in the freezer and blammed it on the wrong people. I wasn't going to have that on my guilty conscious, knowing that people would be getting fired and it wasn't even theirs. So I told them that I knew whos item that actually was and my two managers assured me that no one would know who told them the name. I wasn't going to tell them the name until I knew they were serious about it. So I finally told them and they told me that they were going to say that they had caught them on camera and that no one would know that I was actually the one to spill the beans. But then, tell me why that following morning I get all of these rude awakening text messages from my furious co-workers because my so called "BOSS" went and spilled the beans about everything I had told them. I was so angry and confused because what kind of boss would tell others about my "private statement" and then reassure me that no one woule ever know. So not thinking straight I texted my boss and may have said some things i shouldn't have (which I apologized for right afterwards) and asking her why should would do that to me? And she completely denied it the whole time, blaming it on the other manager that was there with us. I know it was infact my boss because I was on the phone with my co-worker while she was with our other co-worker on the phone with our boss. And when I told her to her face that I know she was the one to tell everyone she lied straight to my face and was just playing the victim role saying "believe what you want, but I didn't tell anyone anything"," I wasn't the only one sitting down with you that day." So thinking I could trust my other manager I messaged her what was going on and she totally didn't care on what I had to say. She immediately called our boss and I know that they were plotting some scheme against me because they had called corporate before I even got a chance to! That is so messed up considering they never wanted to give me corporates information. They fed them false information and twisted everything up making me look like the bad guy at fault when actually it was all of their doing. Also that place is so unprofessionally runned! They need way better management there. I've also heard that some of the workers be smoking ice in the walk in, inlcuding my boss. How can they let someone who smokes ice run a restaurant? I'm being punished by not having a job now, while she's still at work running a restaurant. Actions need to be taken, my side of the story should be heard too regardless!! Boss's arent allowed to socialize with us outside of work, yet here she is always hanging out with us and treating us to drinks. I'm still so hurt, mad, stressed, confussed, and just frustrated that Appleebee's would have someone working for them that acts this way. I thought she was someone I could trust, but apparently you can't trust anyone at Appleebee's!!!

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Anonymous - 4 d 20 h ago

3

That's your problem. The people you trust should have good character.Don't be ashamed of blowing the whistle. Your dealing with people's food.You should feel good that you saved someones life. maybe. You never know

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Anonymous - 7 d 4 h ago

0

OK. I'm 45 I have served my whole life. I truly Feel Applebees didn't hire me because of my age!! I'm a great at serving.. But Thank you for making me realize me and my family won't be back.

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Joen - 7 d 6 h ago

also you can email me at (hidden) or (hidden)/

I should have a right for my story to be heard and not let those managers get away with what they've done!!

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Timo - 9 d ago

1

My wife and I went to the Calexico, California restaurant and were very disappointed by the service and quality. Not what we expected. Waited 40 minutes for food to be served after ordering. Store was not really that busy. What we received after ordering was not at all as described in the menu. Appetizer came at the same time as main dish. It appeared air conditioning was not working. Rather hot inside.

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Anonymous - 9 d ago

5

Hello, I am a local sports photographer here in Evans, Georgia. The question I have is how do you summit photos of local drivers that are on the top of the career in racing to possiblity be displayed in our local restaurants. I was just curious on how you can do this or if this is possible. Thank you. Richard Barnes ( (hidden))

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Danielle - 9 d ago

0

After working 19hrs I went to Applebee's in Springfield on Sunrise Dr. there were guest dining in parked in the to go order so I called inside it rang for 58 sec I called again it rang for another 45 sec no one ever answered keep in mind I placed my order at 5:50pm I go inside now it's 630p I tell the manager heather about the parking and the fact my food had been sitting since 6:07 she said well I can't control where people parked I cash out leave get home my order is completely wrong I called and spoke to heathe again she was very rude saying well all I can do if you don't want to come back is send you a coupon, I then ask for corporate number she puts me on hold and as I am writing this been on hold for 11 minutes

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Anonymous - 10 d ago

went two Applebee's in woburn saturday was a joke the service sucks my waitress nice no staff short handed with staff two long two get food service never again waitress very nice wasent her fault at all talking two her one of the employee came over was rude two my waitress she applaudgize two me for her being rude not my waitress never again want contact me Jerry att there two of me on FB look at all the pictures that me never again mgr cleaning tables nice guy he was but never again maybe

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Anonymous - 10 d ago

0

My wife and I went to your Applebee's bar and grill in prattville alabama a while back and got seated quickly but didn't even get any services from any of the waitress. So we were patient, the a couple come in 5 to 10 minutes after us and they saw a waitress a couples minutes after being seated. So now after 15 minutes still no service they got a appetizer meals and we still didn't get any service at all. So we got up and walk out and the manager said to us to have a great evening but how could we when we had to go somewhere else to get food and better service. I hope you look at some of the reviews the restaurant has and there is alot of bad service reviews. We haven't step foot back into any of your restaurants anywhere. Hope to hear back from someone.

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Anonymous - 10 d ago

When the manager says it's 10 o clock and no to customer satisfaction so sad

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Anonymous - 10 d ago

With all do respect I rather report it to better business bureau.

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Kitty - 10 d 4 h ago

I'm sitting here at your South Oak Cliff location in Dallas Texas. My waitress Nina need more training as a waitress. She has poor waitress skills. She doesn't smile not friendly at all. It took her 30 minutes to come back to my table. My silverware was dirty dirty dirty. I had to asked for water. I asked her to remove the dirry silverware and plates drom my table, she said its not her job, its the hostess job to remove it. She brough me jello shots not jelled. They were watery, when i brought it to her attention, she said what's wrong with it? I will take it back and see what she say meaning the bartender. I had to ask about the specials. The hostesses told me about the food specials

Waitress never bother to offer information about Applebees specials.

She need more training. Service today is very very poor.

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Jane - 11 d 44 m ago

4

Presently in Applebee's in Herkimer NY. You have no vegetarian options. Sides are great but should have vegetarian options on the menu

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Mary Louise, Warren Pennsylvainia ay lou, Warren, PA. - 11 d 15 h ago

4

t

This is not sent to you just for my review, i just want to make a suggestion for your wonderful Warren, Pa. restaurant. The handicapped area is a great location but with the way the curbs are, it is very difficult to enter the place if people use any type of wheels,-a small type ramp would be really nice there by the entrance By the way, the food and service are very excellent.

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Sarah - 14 d 7 h ago

0

My husband and I went for a late dinner (9pm) on Saturday night, July 21, 2018 to the Eastgate Ohio location (4440 Glen Este-Withamsville Rd Cincinnati OH). The parking lot was fairly empty, so we thought we'd be seated quickly and get great service. While we were seated immediately, that was the only positive thing I can say about this visit. We waited over 5 minutes for a waitress to take our drink order (soft drinks) and decided to go ahead and order appetizers also. When she walked away my husband said she looked like she was on something - her eyes were very red, puffy and she was squinting. After another 5 minutes another waitress walked over and asked if we had been helped. My husband said we had, however hadn't gotten our drinks yet. She asked us what we wanted and said she'd bring them right over. My husband proceeded to tell her that our waitress seemed high and he didn't care if we saw her again. She seemed to understand exactly who we were talking about and why and she immediately brought us our drinks. We waited another 20 minutes and still did not have appetizers, so we decided to leave. As we were walking out my husband decided to let the manager know about our experience. When she came to the front of the store, she didn't seem surprised or really sorry. This is the 3rd time we have left this location WITHOUT being served food. We WILL NOT be back.

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Jillian - 15 d 11 h ago

0

My family and i went to the one on 561 voorhees new jersey . The staff is completely rude and the waitress are all rude. We sat and waited for a half hour for someone to come take our order. I went to the ladies room and when i returned my hsuband said he ordered a soda for me i kindly asked for a water instead and the rude waitress rudley put her fat arms in front of me and snatched the drink for me and rolled her eyes . Then she comes back are you finally ready to order we said no were going to leave bc you are extremely rude she said good and walked off.

The entire staff are rude and if you want to hire ugly people atleast hire nice ones

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