Me and my wife went to the Applebee's in Emporia VA. Our server was a sweetheart & very friendly she did a very good job on serving us. BUT THE FOOD WAS HORRIBLE THE COOK NEED TO BE KICKED IN HIS ASS OUT THE DOOR My wife ribs were so tough she couldn't cut it with a knife. My stir fry the broccoli was still frozen & the rice was hard. They don't have to ever worry about us coming their again.
I doubt it will happen, but corporate needs to visit their Shelby N.C. store and speak to every employee individually about the GM manager Brian. The reason for the visit should NOT be discussed with the GM in advance. Corporate NEEDS to show up where management can't prepare in any way. I was hoping to email privately more detail but I don't see an email and I wasn't sure who would receive my email if I used the Applebees.com email it offers. The Shelby NC restaurant is so unprofessional with their employees and customers. You have a GM sleeping with 2 servers and retaliating against the servers who won't sleep with him, calling in for 2 days to go to a "rave", making inappropriate comments to his employees, and allowing others to do his job when they don't hold the title to do so.
You have poor management period at this location. Management who do NOT step in to stop employees from arguing or fighting and instead they allow it without the employees facing any consequences for unprofessional behavior. You have servers who jump into other server's faces and provoking them along with name calling, but nothing being done at all.
Please send corporate in to question them one-on-one and privately about the GM and other matters mentioned. I say privately so that they can be truthful without fearing losing their jobs. ( NC is a fire at will state )
The applesbee in olive the worst one ever
your restuarant on peach orchard rd has given me the worst service in the entire world. i am very disatisfied
IT'S A SHAME THAT I'M A REGULAR CUSTOMER AT YOUR RESTAURANT WITH MY WIFE, STOPPED IN TODAY FOR APPETIZERS AND DID NOT WISH TO DRINK ANY ALCOHOL OR SOFT DRINKS, JUST WANTED WATER. ... I WAS REFUSED ANY APPETIZERS UNLESS I BOUGHT A DRINK, AND REFUSED ANY WATER. TO BAD I HAD TO WALK OUT TOOK MY BUSINESS TO THE 99 RESTAURANT. SHAME ON YOUR CUSTOMER SERVICE. I WILL SHARE MY EXPERIENCE ABROAD.
Went with my family sitted and everyone seemed to be busy doing nothing, after 30 minutes without anyone attention 3 customers come after us and we're served. Just because they were white and this white server was looking at us smiling like a devil, that when we decided to walk out frustrated called the manager jessy, seemed not to care, this happened 04/23/17. Olathe applebee, 135 st. Around 2:30pm.
Kzm...judging some one without asking them if they had a bad day??
At the applebees in Bayshore town center. Glendale WI. The manager Tyree was bartending and was horrible. No personality. How does a manager act like I don't want you here and you are a bother. We visit this Applebee every month and never has the service been this bad. Get qualified managers (happy outgoing friendly great customer service willing to educate the customer on the menu)
Perhaps he was abused by a previous customer and was not happy? Perhaps he was born like this .. look up Myers Briggs personality type indicator.
To be honest, it uses to be a great place with great service..But tonight, as I set with my hungry family for over an hour to receive burnt, old food that has been under a heat for way too long. Just to be promised fresh food..30 minutes ago.Sean Mason the manager has jokingly offered a fifteen dollar off coupon for our (NEXT) visit...For our family to leave hungry and still in search for Good food with GREAT service.. Corunna Applebee's is a Joke
Mmm I would have asked for a free alternative food. Be thankful we have food then no food I'm some other country.
Me and my family ate at the Applebees in Milford Delaware,, General Manager Mark Johnson. On 04-23-2017. When waitress Peggy brought out my dish blue cheese dip there was a spider ( daddy long leg ). I am truly upset about, and something need to be done.
Applebee's located in MESQUITE tx. Market place. Two of us were told we could not eat at the booth becau
The worst experience ever. My husband and I were there 1 1/2 hour and never received our meal. The manager came by at about 7:50 to inform us that he paid for our meal at 8:30 my husband had enough and informed the waitress offed us a togo drink, no thank you. We left and will never return there again. This happened in Lee's Summit on Douglas Ave .
Last night we went to dinner at the Applebee's in St Petersburg on 4th Street. One of the members of our party wanted to order meal that was on the two for 20 online menu. He was told it was discontinued three months ago but they could make it for him but not at the discounted price. Our meals arrived at the table one at a time over a minute apart. My wife's mail arrived with a cold baked potato and burnt vegetables. All in all this was not a good experience apologies were made but nothing else. We eat out regularly we're not looking for a free meal we were just looking for somebody to recognize the poor service from the kitchen.
Boycott Lake Grove ,New York Applebees. Waitress that works there falsely accuses innocent customers of wrongdoing and files false police reports based on her lying accusations. I know because her totally fabricated false criminal charges have cost an innocent person $48,000.00 in lawyer fees and clearing his name. She also has her applebees friends follow the man to his house,having her friends stalk him and threaten him verbally to settle a unnecessary lawsuit based on her lies,thus attempting to extort money from a man who was in love with naming names-Samantha Humphrey-she is the woman who falsifies info to the police,attempting to blackmail,extort money from this innocent born-again Christian man when he declared his love for her-Samantha Humphrey-aka Ms. Yellow submarine-don't become a victim of false accusers like Samantha-eat elsewhere.by the way the girl still works there till this day-WTF-apparently pretty girls are exempt from being fired at applebees.These employees are sick in the head-boycott this particular location and don't become victimized by pretty little liars-and this is all the cold hard truth-not some joke-court case still pending.
My family and I were eating at the Hiram, GA location and everything was low grade. We were disappointed. Even our 9 and 6 yr old didn't enjoy their food. The drinks were watered down and the food was not of good quality. The waitress " Dolly " seemed not too thrilled about her job. No enthusiasm whatsoever. The funny thing is we weren't even going to go there because of a bad experience before but we said well maybe it was a one time thing. Boy were we wrong! Never Again! I know these comments probably never get attention so I won't hold my breath.
Just had lunch @ Applebee's in Walla Walla, WA. I have never seen a manager throw an employee under a bus as bad as I just experienced. The cook needs the retraining, the manager need retraining or moved far, far away. My steak was over cooked (ordered medium rare), they tried twice to cook shrimp for my wife and failed both times, my 99 cents up-charge vegetables consisted of two three inch pieces of zucchini. Then when the manager came it was ALL our waitress's fault. No, Mr. Manager, it is YOUR FAULT!! You are the one who is supposed to train the staff to do things correctly. If you can't maybe corporate needs to retrain you or better yet, get rid of you. Your attitude on a scale of 1-10 was about minus 5. You should never be blaming anyone but yourself when an employee does something that is not up to Applebee's standards.
My name is Candice B. I left my wallet at the stonecrest location. I went back 5 mins later to get it and my money was gone out of it.. I brought it to the manager, but he was unable to watch the tapes.. I had not gotten a response in two weeks.. I reached out to corporate. Mr Ledford returned my call that following day. He assured me he would review the tapes and regardless of what he finds he will return my money because of the wait and inconvenience. Well he got back with me the following day, had reviewed the tapes and had a plan of action. I was pleased with his speedy response and assertiveness with my situation. Not only was he friendly over the phone but the same exact way in person! He refunded the stolen money and even offered to pay for dinner that night! His customer service skills and manager professionalism was A1!! Despite the situation he made me feel comfortable in coming back to Applebees.. Other managers should be trained by him!!
THANKS SEAN LEDFORD YOUR THE BEST!!!
The Applebee's in Athens Georgia is disgusting. I bit into a wonton taco and found a roach in it. I am beyond disgusted and sick from this and the food. I will no longer go there. There are roaches in this restaurant crawling over others food in the back.
I ordered 2 for 20 to go tonight and asked that everything be put on the salad, no dumpling sauce on the chicken but dumpling sauce on the side, with artichoke spinach appetizer. When I got it home there was a trimming of dark green lettuce around the edges with the chicent the middle. There was a very thin layer of the cabbage carrot that usually is in abundance, no dumpling sauce on the side and no dressing on the salad.
We have had this many times before and there was always lots of the cabbage carrot mixture and I don't recall the lettuce. We were totally disappointed and feel they don't care about orders that are car side to go. This was at the Boynton Beach Blvd location.
I agree they do not care about carside to go orders they treat your food like crap!!
I ordered car side to go on April 22,2017 online. My pick up time I selected was 4pm. No one came to my car until 4:45!!!!!why was I even able to select a time if it wasn't going to be brought out at the time I selected ?? The lady was rude and didn't even know how much my meal was. I had to tell her. I had a create your own sampler boneless wings were one of my choices. The chef or whoever threw a whole chicken tender covered in sauce.I was upset. My wonton chicken tacos barley had chicken in them.This is the worse experience I have recieved at the Colonial heights,Virginia location.Please get rid of staff and get people who really want to be there and work. I will never give Applebee's another dime of my hard earn money!!!!
I ordered car side to go on April 22,2017 online. My pick up time I selected was 4pm. No one came to my car until 4:45!!!!!why was I even able to select a time if it wasn't going to be brought out at the time I selected ?? The lady was rude and didn't even know how much my meal was. I had to tell her. I had a create your own sampler boneless wings were one of my choices. The chef or whoever threw a whole chicken tender covered in sauce.I was upset. My wonton chicken tacos barley had chicken in them this is the worse experience I have recieved at the Colonial heights,Virginia location please get rid of staff and get people who really wa to to be there and work. I will never give Applebee's another fine of my hard earn money!!!!
Apple bees the worst place to go to if you visiting states there manager are drunk in night shifts and do what they like about it. And I was refused to serve a beer because I was visiting from canada and didn't have a valid "us Id" plus I was I felt racism in manager voice and attitude as she was mentioned several times about so you have us passport.? Just ridiculous about them. There are still people out there who think they are above other races who live in this world. Just stupid. Just wanted people to know about it.