AppleBee's headquarter complaintandhelp001 @gmail.com
My experience started pretty bad. My server wasn't up to my standards but we ended up with another server( mulantey) and he completely changed everything. I'm definitely a return customer because of him. GREAT JOB
Disgusted!!!! To sit in a restaurant and have people allowed to bring pets is beyond acceptable. Please read!!! On 09-28-2018, at approximately 1930 hours, the "fandom-con patrons began to come into your location at 1411 Bench Road, Pocatello, ID 83201. A pair, highly decorated in costume, to include their small unknown breed of dog, which in no way could perform the usual functions of a service dog as well the dog was also in costume to match it's owners. The facts to be stated are; I directly asked the host to validate the animal or have the dog be removed. The female host later advised she contacted the manager and was advised the manager could not ask the individuals anything in reference to the dog. I spoke to the manager, Yutonna Dawson, who stated she had just been in a meeting under Applebees which stated managers or staff are NOT to ask anyone anything in reference to dogs. Please review the very short snip off the legal notes and ADA What kind of animals must I allow in my restaurant? The ADA applies only to service animals, which is defined and limited to dogs and some miniature horses that are specifically trained to respond to the needs of the customer with a disability. A service animal is not a pet. For example, someone can't bring a boa constrictor or a cat, or even a dog for that matter, to a restaurant simply because it makes him or her feel more comfortable. The law covers only service animals individually trained to do specific tasks to assist the customer with his or her disability. It doesn't cover animals that provide emotional support, comfort, well-being or companionship. It is with no uncertainty that Applebees legal department has clarity and are well versed in the rights food establishments, may exercise in this matter. The fact senior level management promotes a policy to allow PETS into the restaurant is a disgusting act that brings cause to many, to simply avoid returning to your chain of restaurants. This letter will be forwarded to corporate offices and pending the result of corporate response, further legal action be sought. Re ////
You're a jackass.
I would like to second the comment from two days ago - you are a petty jackass with too much time on your hands.
I have been a Customer of Applebee's for s long time. I have gone to the East Islip Applebee's since it opened. Well early this evening I had dinner there with a Friend. It will be the last time I ever go there again.
We were seated and a Waitress got us drinks.We both ordered from the menu that offers salad, an appetizer and an Entree for $11.99. Someone else brought our salad within seconds our apps arrived and in about three minutes our Entree was brought out. Way too much food to eat all at once. Our original Waitress asked how things were and explained that it should not have been served all together. Well needless to say nothing else was said. The food was good but the service stunk. The place is filthy. Now there are little I pads on the table to order or for kids to play games. They are disgustingly filthy . I don't think they have ever been wiped off.
My Friend walks with a cane. I remember someone would always come out and hold the door for you especially if someone was disabled. I also remember the Manager walking around to the tables to ask how everything was. None if that happened and I'm so upset with my this there I will not be going back. I don't know what's happening with Applebee's but I was a good Customer and if others feel the way I do you will be losing lots of business and that's very sad.
My wife & I went to Applebee's in Sanford, NC tonight. There is some confusion on the menu. I purchased 2 (two) appetizers, French Onion Soup, Brisket Quesadillas. The side orders reads, 2(two) prices for Onion soup. $4.49, and I think $3.49. I asked for the small portion. Here's the problem. The MANAGER came to our table when we asked the waitress about this. He argued his point and was somewhat argumentative with both of us. We asked him about 5 or 6 times about getting us a menu. He was not about to get a menu until we insisted. The customer service was pathetic. This manager was determined to keep his dollar. We'll not return until we know we are valued as customers. The waitress was somewhat better but not much. She couldn't understand my question in the first place.
So there is only one size soup for all the soups available the lesser value soup is if you order an entree on the menu u get the soup at a lower rate if you order the soup ala carte or by itself then the price is a little higher. Hope this helps your question the service and staff sound incompetent sorry for your issues
The corporate office payroll department supervisor and employee of Alabama are very disrespectful on the phone. They both are very unprofessional. I literally worked one day and still have not received my pay from a month ago, I went into the store last week, the Decatur Alabama where I worked and the supervisor there stated that everyone was out of town until last Friday on some convention. I called and left a message no one returned my call all week last week so I called back today Monday 10-01-2018 to let them know that I have not received my pay check and they literally called me a liar and told me that I received a pay card, first they told me that they direct deposit it into my account and so did the supervisor at the Decatur Alabama store which is incorrect because they never had my account number and then they told me that I received a payroll card and that I have never received. These people are very rude and very unprofessional I'm so glad that I decided that this was not the job for me and I will never go back in the store and spend my money to eat there again. This restaurant used to be my favorite place to eat so I thought it would be
a great place to work now I will never go back again over this experience from one day of employment and two days of being disrespected.
Ahh, I see I'm not the ONLY person with this issue. I worked 1 week as a server and got fed up with crappy tips and having to do dishes for $2.63/hr because the managers couldn't hire a full time dishwasher. That was almost a month ago, and I never received my paycheck either (which should have been direct deposited). Unfortunately, my local Applebees was closed down shortly after I quit, so there's no one to talk to here.
...great people, ok food, but HORRID corporate policy.
WORST EXPERIENCE EVER! I visited this restaurant for date night with my husband and left furious. First our food experience was horrible. We ordered a few appetizers and a drink. It took 17 minutes for our appetizers to come and when it arrived we didnt receive them all. Took another 30 minutes for the remaining appetizers, only to find the quesadillas were burnt so they had to remake them; that was another 10 minutes. Once the ticket came there was an extra charge with drinks. At this point I was annoyed. I asked for the manager, whom name I was told was Marcus, who came to the table and stood as if he was annoyed that he had to come over. I decided to speak since he didnt. I asked him why there was an extra charge for the drink and he said it was for the juice in the drink. I asked, did the price not include juice and he said no. My husband then asked, "so we are being charged extra for a splash of juice?" And he replied "yes". Absurd!!! I have never heard of this and I drink the same cocktails. Nevertheless, I've had this drink at this particular restaurant since I've lived in Fayetteville. This location sucks and every time I give it another shot, I'm let down. I am so tired of driving out of my area to enjoy a night out because the management and staff SUCK! I was warned by my waitress that the bartender works on her own schedule, as she seemed to enjoy sitting off to the side eating and chatting with what seemed to be a friend. I had to wait until she was ready to get up and make drinks, it was not busy at all. We should have got out of there instead of ordering. I am tired of this Applebees and I will not stop until its closed or there is better management. Ridiculous!
I had the worst experience at the apple bees in Baton Rouge; La on airline hwy . Me fianc & I went there to get a bite to eat we ordered our drinks i told her i wanted the $1 lagoon drink she brought out a whole other drink that cost way more saying she made a mistake and ordered that one ! How did you do such ! So i let it go and kept the drink , my fianc ordered boneless wings buffalo and a side of fries and i orders the shrimp Parmasean steak meal so after about 45 minutes later they come out with my fianc food and the waitress tells me that my steak meal was lost ! How did y'all do such and why would you tell me that but to make things worst i asked to speak to the manager and he came out being sarcastic like he didn't care at all didn't even try to compensate me at all ! So i told them don't even worry about remaking the steak meal ! My fianc ate her meal we Paid and left but unfortunately that was my last time spending money there .
Tv commercials are too loud.,,,,,,,
My family and I went to Applebee's Dyersburg Tn. This has been our regular Sunday meeting spot for year. We eat here Wednesday nights also but usually that's a call in order. We arrived at 5:32pm tonight was seat ,giving drinks and placed our order. At 6:30 we beginning asking where our appetizers and salads were. We got our salad from another waiters. My one year old granddaughter was getting fussy we then asked for managers. I should also mention two other tables of people walked out at this time.A different waitress bought kids meal that was burnt. Finally got manager over told her we been there an hour and showed her kids meal. She removed it and we asked for check so we could just leave. At 7:30 we was still waiting on food or check, shift had changed by then. My daughter and myself had to leave to get granddaughter food, the men stayed waiting on check. Another manager brought food out burned and the men said it was also burnt. The worst experience ever. I will be finding a new place to eat for my family and will be giving poor rating.
Can you bring back the WONDERFUL LASAGNA FROM YEARS BACK, I SURE MISS THAT...
I went to Applebee's in the gateway mall in Brooklyn Sunday 10/07/2018 the food was horrible my husbands baked potato was uncooked as well as his broccoli was extremely hard I ordered chicken Parmesan which tasted like a whole can of tomato sauce just dumped on pasta very tart. I will never go to that location EVER AGAIN!!
This really is not a review. It is a plea for help. My husband's brother , David, was killed in a car accident in 1980. He was a very talented basketball at out local Catholic high school... Trinity HS. A few years later, the local Applebee's in Mechanicsburg was highlighting local athletes in their decor and asked my father-in-law if they could display some of David's things. My father-in-law loaned them David's letter jacket and was so proud to see it on display for many years. My husband always wanted the jacket back when Applebee's was finished with it. Unfortunately, my husband was recently killed in a plane crash. About 2 month ago I went to Applebee's and was sad to see that David's jacket was no longer on display. I spoke with the manager who said she had no idea where it was. I made it quite clear that the jacket needs to be found and returned. She took my number and promised to call me back the next day. I never heard from her.
It is extremely important to my family to have the jacket returned. It was understood when it was first handed to the Applebee's personnel that it was a loan.
I am imploring you to help find the jacket and return it. Thank you.
Lady lake Florida store is filthy. Carpeting, floors and bathroom. Half the staff outside on patio smoking including manager on duty. Waited 13 minutes for second drink. Staff more interested in socializing with friends on patio then customers. Bad experience.
This is one of the sorriest Applebee's I went to on 2959 18th Street on 290 I go to Applebee's all the time put today at this place every time I come it seem to let me down I came to Applebee's today to watch the college football games. When I came in and they set video at the bar the waitress asked me what did I want to drink I said water and I have a margarita so she bought me my margarita but didn't bring the water did after 30 minutes later. I had to stop her and eggs could I order some wings all you can eat wings she said yeah so about 18 minutes later she bought the wings Now remind you she hadn't came back conversated or said nothing to me about how long the wings going to be or even refreshing my glass with the margarita other people come in she waited about 10 to 15 minutes before she got them my wings come out and I eat those. As I was eating some people that was there watching the game wanted to TV start someone to see Alabama versus Tennessee. And some wanted to see Houston vs Navy. Now it was a rival game for me I was watching Michigan State versus Michigan she turned the TV for Michigan State to Alabama and Tennessee and Houston versus Navy that was fine what I asked her to turn one of the other TVs to the Michigan and Michigan State game she act like she couldn't find the game she gave the remote to another guy that works there who didn't know how to work the remote to find the other game she had the remote at first turn on all the TVs to the other games but when it got to me she didn't want to turn the TV. Now remind you I never had any words with the lady never treated her wrong but it seem like I was stereo type when I come in the door all I wanted to do is watch the football game and eat some wings on a Saturday for enjoyment because that's what we do for football season now everytime I ask her something she had like she had an attitude I don't understand you are a waitress bartender and your job is to serve without nobody give me no complaints. I come to this Applebee's all the time and I'm beginning to say that is getting worser and worser I try to hold this place up to my friends and family they come here but a lot of them don't want to come in you really need some new help or someone to teach them that the customers make them their money now I'm beginning to see what friends and family is talking about I never been so let down on game day on a Saturday and Applebee's in all my life but somebody really need to do some before this place go all the way in the ground because of people altitudes or Prejudice or racism this doesn't make any sense I think they need to focus on teamwork Makes the DreamWork somebody from the office need to come Undercover and kind of scope out the place because Applebee's is one of my favorite places to eat. For as now I have to find someone else to go. Like my hard-earned money is not welcome here like you don't care about my money and I work just like everybody else just sad shaking my head somebody from corporate please help please thank you this is my complaint
APPLEBEE'S Headquarters +1_786_259'0475
he other slot is empty where the second 16GB chip should be). I contacted APPLEBEE'S SUPPORT and was told to go back to Best Buy. I did. Their system also states it's 16GB, but the BOX CLEARLY IS ADVERTISED AS HAVING 32GB. With the help of Best Buy, we tried to get this resolved, but customer support wanted the STORE TO SEND THEM CORPORATE BILLING INVOICES to confirm what we already know, that the system information does not match the label on the box. Every effort was made to work with APPLEBEE'S and their agent informed me that they will not help because
I ordered uber eats from Bay Plaza Applebee's This unprofessional "person" named Faith hung up on me twice. I called a third time and she hung up on me again. I am currently on hold for the manager who says his name is Ray. Thy charged my credit card and did not send my order complete. When I tried to call this is what I received, three hang ups.....
Kathy and Kevin Worst Applebees experience ever in Roanoke Virginia. First thing waited over 8 minutes before a waitress approached our table and at this point we ordered our drinks and dinner at same time. One hour later no food. Waitress kept coming by asking if we had received our food yet, obviously we hadn't. No plates on table. One excuse was a waitress called out then it was we are short in the kitchen. Waitress kept saying your food's coming. When we stated we would wait 5 minutes more or we would leave waitress stated she would go back and tell them. That didn't happen either. Manager never came out at all. Poor service. Poor management. Poor restaurant. Will not go back or recommend to anyone....
Kathy and Kevin Worst Applebees experience ever in Roanoke Virginia. First thing waited over 8 minutes before a waitress approached our table and at this point we ordered our drinks and dinner at same time. One hour later no food. Waitress kept coming by asking if we had received our food yet, obviously we hadn't. No plates on table. One excuse was a waitress called out then it was we are short in the kitchen. Waitress kept saying your food's coming. When we stated we would wait 5 minutes more or we would leave waitress stated she would go back and tell them. That didn't happen either. Manager never came out at all. Poor service. Poor management. Poor restaurant. Will not go back or recommend to anyone.
I would like to know why Applebee's is advertising a special, and when my husband and I went to restaurant we were told not at this location. It was never specified only at certain locations. That's false advertising.