Information, reviews and public commentary for US companies

 

AppleBee's

Rating
0.760766
Web
http://www.applebees.com
Address
11201 Renner Blvd.
Lenexa, KS
66219
Contact
Michael Archer
Role
President
Phone
(913) 890-0100
Twitter IDs
@Applebees
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Erin - 17 h 46 m ago

0

My son and his girlfriend had dinner Monday night at the Newton, New Jersey Applebee's they both had the boneless wings and we're both sick vomiting all night. Both did not make it to school the following day as they were still feeling ill. Just a glorified fast food restaurant.

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Anonymous - 3 d 12 h ago

1

Use to eat at the Colonial Heights Va location all the time...then one time went in they were out of almost everything we tried to order...so we left. We decided again today to try it...ordered appetizers and the waitress told us we had to ask for celery sticks to go with our wings...REALLY....it comes with it!!! Then on top of it all we heard the manager in the kitchen asking what we wanted...again...REALLY!!!! We sat for the longest time waiting for refills until we grabbed the hostess and asked her to help us!!! We will think twice and really hard to visit this location again!!!! Oh let's not forget it was the middle of the day..not lunch time nor dinner time!!!!

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nicole - 2 d 11 h ago

Unfortunately applebees has recently changed what "comes with" items on the menu, celery is one of those items you need to ask for, the reason being is 90% of the celery given is thrown away because the guest did not want it. Just ask, don't assume.

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Bill - 1 d 11 h ago

Probably coincides with mine . . . .

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Bill - 1 d 11 h ago

Dear sir

It my understanding that your company dose not drug test new hires or management recruites . I say this because I've smoked weed with one of your management people. I personally think that can not only effect the service as well as safety of guests .

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Anonymous - 1 d 12 h ago

you have lesbians trying to take over Appleby in Florence Alabama you have lesbians in management there thats hiring gays waiters all over the restext one of them hit on my wife in Florence alabama

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Monica Clayton - 2 d ago

1

I experience the worst ever. I called my order in at 9:54 she said it will take ten minutes mozeralla sticks and honey BBQ wings. So I sent my daughter in to pick up the food but know one ever ask my I help you or northing just standing around talking. Bad experience!!! They were very rude!!

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Anonymous - 2 d 10 h ago

1

We have had the same problem but not in VA. this was in Wichita,KS they was out of everything then what they did bring us was horrible, horrible service only thing up to par was the drinks heard the manager saying just tell them we dont have anymore will think 3 times before going back !!!

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dotell - 3 d 7 h ago

0

Today, me and my grandchild visited the Apple Bee's located in College Park. I ordered a child's meal, macaroni & cheese. It was not satisfactory to my grandchild; nonetheless, I did not make an issue.

I ordered a triple bacon burger with grilled onions for myself. It took approximately an half-hour to prepare. (The restaurant was not busy.) Upon receipt of the burger, it was immediately noticeable that the tomato and lettuce was wilted. (I did not intend to eat it, but it was noticeably unfresh and should have not be presented.) The grilled onions were diced. (The same as those found on a McDonald's burger. Uh!) I complained - pointing out that grilled onions are sliced and sauteed as shown on the menu display - but was met with opposition. Finally, when I went to prepare the burger for consumption, only to discover that the bacon (two slices - not three) was cold. I decided to opt-out.

The bill for the macaroni & cheese was presented for payment. (A tip was left, although undeserving.)

Notwithstanding, coupled with the travel to and from the restaurant, the time spent waiting for the unpleasant meal, and the unapologetic service was, I was not very happy to say the least.

Improvement is very much needed in all areas. Until then, I will not be returning.

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nicole - 2 d 11 h ago

The triple bacon burger does only come with two slices of bacon on it, it is called a TRIPLE bacon burger because it has bacon seared in the meat, two slices on top, and a bbq bacon ranch sauce. Triple bacon.

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Anonymous - 3 d 5 h ago

After attending a receiving (funeral) for a friend in Princeton WV 7 of us decided to go to Applebee's for a late dinner and a drink. We ordered food and I ordered a glass of Pinot Grigio and another lady did as well. We also ordered a second glass. When the bill came I was stunned to see the price per glass was $9.29 each. And let me be clear the .29cents was not tax. Each glass $9.29. So a$18.58 for my two glasses of wine I asked to speak to the manager and let her know I found the price outrageous. This is basically a fast food restaurant not fine dining. I met with a blank stare and was told she had no authority to do anything about it. So I paid and told her I would never set foot in another Applebee's

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Anonymous - 3 d 8 h ago

1

I am currently sitting in your store in Olive Branch MS. The store has been without HEAT for at least three days. The servers are wearing coats to stay warm. You have guest walking in and immediately leaving. There have been customers in that are in the HVAC business and the manager has refused their help.

For a major chain this is unacceptable

I hope someone contacts this location as the temperature is to be below freezing the next two nights

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Pissed employee - 3 d 12 h ago

0

I have contacted several times regarding w2s. I have been told the store no longer has a general manager and they "just don't know what to tell me". This is the store located in Madisonville, Ky. I need my w2s immediately.

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Amy Sollazzo - 3 d 14 h ago

0

I came in by myself sat here for 20 minutes no one ever came to my table I will not be back. Thanks for nothing.

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Really mad - 4 d 2 h ago

0

After my husband and sister had 2 alcoholic drinks the assistant manager told us that they were being cut off because she feared for their safety. Keep in mind I'm pregnant and was clearly the DD.

They kept serving these people at the bar even though they "were closing"

Our bill was $160 just to be rude to. And on top of all of that I didn't get my food I ordered.

It was the assistant manager that was being rude! My mind is BLOWN.

This was the one in Phenix City, Al.

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Marianne - 4 d 6 h ago

1

I am writing to let you know that we dined at the Brunswick Ohio Applebee's on Friday, February 5, 2016, check # 9874-414578. There were four of us and our servers name was Kristiana F.

Our server was either having a bad day or she just hated her job. She was certainly not personable. Also, when my husbands burger and our friends burger arrived, they had literally 12 French fries on each plate. Needless to say, we were very disappointed with the service we received and the poor French fry portions.

Thank you for your assistance. Just thought you should know.

Cordially,

Marianne M

Sent from my iPad

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Lee - 4 d 10 h ago

0

I have worked at Applebee's for nearly 2 years at multiple locations and I absolutely hate it. Every location I have worked at has absolutely horrible management and HOSTILE WORK ENVIRONMENTS. They play favoritism and seniority and do nothing close to following corporate rules. There is very little regulation and managers are not approachable. There are no consequences for rule breaking if they don't feel like it or extreme consequences if they're in a bad mood. I have had managers threaten violence if I complain about poor behavior by coworkers in the restaurant and corporate is near impossible to contact! Hate working for this company. If I didn't need the money, I would never step foot in there again

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Mary - 4 d 11 h ago

0

My dad ordered a medium steak last night...it was awful...all fat and chewy...got the manager...he brought him another...it was worse! raw inside, fat all around it..looked like rubber...didn't even taste like meat! They took off his meal but pretty much that was it!!! AWFUL Experience...never again!!!!!!

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pcsrn@comcast.net - 4 d 18 h ago

0

So I just entered my complaint on the regular website and figured just for the heck of it I'll check out other reviews. After all that I just read I couldn't help but feel that I needed to comment at a higher level. First, have you read your reviews?? Are you listening at all to the customers...the ones who conceivably keep you in business?? I'm seeing two major themes here, first your customer service is deplorable( rude, disrespectful ) and second the food is terrible. So one would have to ask who is over this corporation and why nothing has been done about this!? Very interested to see if you will even respond to this as it appears that you haven't responded to any others. Poor business ethics!

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Anonymous - 5 d ago

Please bring back the margarita chicken and shrimp queso dinner

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Troy bowers - 5 d 7 h ago

0

My wife and I decided to " give Applebee's yet ANOTHER chance". It was a Saturday night and we went to the local restaurant in Findlay Ohio ( we have had 2 very bad experiences here in the last 2 years which are the only times we have been there at all in that time frame). Expecting a wait. What we didn't expect were patrons waiting outside to get in and 8 tables open!!! We waited 15 mins and 2 tables were seated along with several others emptying. When questioning the manager we were told that they were " getting the tables ready". The tables had long since been bussed and clean? This service reminded us why we have only given this establishment 3 chances in the last 2 years with the same poor service every time. This will be our "last chance". Findlay Ohio is a fairly good size town with many very good eating establishments and great staff that will love our future business. $60 plus a good tip were lost to Applebee's tonight. Several other parties left as well during the time we waited. Just througjt you would like to know the poor service and poor name the Findlay Ohio establishment is giving Applebee's

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juliejam13@yahoo - 5 d 9 h ago

I am currently contacting you about the Applebee's on Monroe St in Toledo, oh I had a to go order for four people on 12-21-15 they gave me the completely wrong order. I called on the 21 let them know they gave me the wrong order. they said they would replace my order by sending me gift cards.I never got them. My order was over 60$.they then told me to come pick up the gift card I get there and they gave me 30$ in EXPIRED coupons .30$ for 60$? Really I left the EXPIRED COUPONS with the manager Shannon. Since then I haven't heard anything. I'm a. Recurring customer. Please help me get wat I am entitled too....MY ORDER REPLACED!!! PLEASE juliejam13@yahoo. com

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K - 5 d 14 h ago

0

Placed a order online for Applebee's in independence Ohio horrible customer service. Forgot to give me my drink with my order and when I called about it the employee answering the phone had an attitude and Also the manager that got on the phone 12:29pm

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Thomas - 6 d ago

0

Hello,

This is a serious issue regarding the APPLEBEE'S store located at 10172 SE 82nd St.,Portland, Oregon 97266. Today 2/5/16, I went to the location about 5:30 PM to do 2 things. First to order the half price boneless wings that is offered from 5 PM until 6 PM, commonly called "HAPPY HOUR". In addition I ordered a "Take Out order". This consisted of the a total of $20.25 dollar order. However, I was denied ordering the "Happy Hour 1/2 price" item of boneless wings. I was told by a waitress named JOURDAN M., that since I was ordering a take out order, I was not allowed to order from the Happy Hour 1/2 price menu. I was refused my order.

By ordering my regular take out order, I usually have to wait a far amount of time, and I was in the mood to eat something right then while waiting for my take out order. This is issues is discriminatory to the max. I would like a reply from Mr. Archer concerning my experience. I am a regular customer, and it is far to say we eat at this location at least 5 times a month. So I am no 1st, time customer, but may be the last time customer id I do not get a resolution darn fast.

Sincerely,

Thomas Marmaro

(hidden)

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smacky - 6 d ago

1

Complained to local management about .79 cent charge for a spoonful of gravy, Was promised a gift card to be mailed but after two weeks I am still waiting to receive it. I grossly overpaid for a side dish of mashed potatoes and the gravy. I could have purchased a five pound bag of potatoes for less then what I paid for the one small dish. The extra charge for the gravy took the cake.. When I brought the charge to the attention of our waitress she just rolled her eyes and said they make us charge extra for the gravy. First restaurant I ever visited that charges extra for gravy.

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