Information, reviews and public commentary for US companies

 

AppleBee's

Rating
0.614035
Web
http://www.applebees.com
Address
11201 Renner Blvd.
Lenexa, KS
66219
Contact
Michael Archer
Role
President
Phone
(913) 890-0100
Twitter IDs
@Applebees
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Leon - 25 d 5 h ago

0

We we're coming back from Canda today and wanted to stop at the Fugasfalls Applebees, my wife and kids went in about 3 to 4 minutes before me and she said the hostess just seated some people when she walked in. So when I got inside there were no one in the front, we waited a while longer, the bartender saw us but ignored us with about three people at the bar, a waitress with a radio walked past us two maybe three times and ignored us and another waitress walked past us two times (once with food and once without) and ignored us still no sign of the hostess.

Eventually we walked out and went to a different restaurant to eat.

We live in Rosemount MN and at the Applebees here if the hostess is away from the front and any of the staff including the bar tender sees you they come and help you.

I think that you might want to talk to the owner to step up their game.

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Anonymous - 25 d 8 h ago

0

Mr. RCW

very disappointed at one of my favorite restaurants. Been waiting 45 minutes after being seated and watching everyone that come in after me and my family enjoy their meals, and we have been ignored because a lack of communication. ...so I was told. My first and last time at Applebee's in Marshall Texas

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S. Malinas - 25 d 12 h ago

0

My family and I just ate at the Applebees in Asheville NC. After we ordered everybody got their food except my husband. He still had not recieved his food by the time everyone else was almost finished eating. He got up and went to find someone to ask when he was going to get his food. Finally the manager came over and said she was going to take care of it. After waiting again for his food (by this time everyone else was finished) he finally gets it and had to get it to go. During this time we didn't get any drink refills. I couldn't finish my meal from being upset that my husband had nothing to eat. Our meal was $60 after the manager comped $10. She or the waitress never came over to the table to apologize. That was the worst restaurant experience ever! We will never be back. (My husband left hungry because he was afraid of what they might have done to the food he finally got as we were leaving.)

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Nic Del - 25 d 14 h ago

0

Hey does anyone Read These complaints? I work hard for my Date Night with my Wife ! The Franklin Indiana Restaurant is the worst ! Bad food , Bad Service , Bad Management. Ruined my Saturday night! Thanxs! Nic Del

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Dr.Yan - 25 d 12 h ago

Call Michael Archer the president of the chain.

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Anonymous - 25 d 12 h ago

Carbondale Illinois Applebys complaint. I walk into the restaurant and sit at the bar. I'm the only one at the bar. The bartender is slow to acknowledge me. When he does he takes a phone call instead of serving me first. I'm the paying customer, not the person on the phone asking dumb questions. Then he takes my order but does nothing, just walks away and talks to other employees. When he comes back he asks me for my ID as if trying to be beer god. So after all these roadblocks this jerk set up I left. I'm 51 years old. I don't look like a kid.I want disciplinary action taken. Or I will never go to your establishment again.

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Nc Del - 25 d 15 h ago

0

The Restaurant in Franklin Indiana is the Worst I have ever Been in ! Steak was Rubberey ! BAKED Potato was so cold ! Butter couldnot Melt ! Mgr . Was Busy changing Channels on T. V. Waitress was never around ! Never Got a Refill ! She dropped off Biil & never Returned ! I'm so glad I never Left TIP ! She was Terrible !

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Fleurette johnson - 26 d 17 h ago

0

Visited Applebee's yesterday and the server had a very bad attitude. She was upset because I asked for another drink and I went to the bathroom and came out and caught her wiping my silverware with her hands I'm guessing to get stains off. Long Island ice tea was watered down and so was my soda.i decided to catch another server to get me another drink because she never asked if I needed a refill after the first one I asked for and she gave me attitude. My mother in law ordered the new sandwich with the ham bacon and pulled pork and she said it was very salty so she sent it back with sweet potato fries and they sent out another burger with reg fries. Our visit was very bad to say the least. You guys have to do better.

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Alicia - 26 d 11 h ago

I had a bad order of ribs at the location in Macon Ga on Eisenhower pkwy yes I was two days late reporting that the ribs was not cooked all the way through I spoke to Alex he then inform me that he had to talk to his superior and says because it was not reported the same day they could not replaced the meaI I was not interested in a free meal but to let them about the ribs who can half done pork my brother was sick at work after trying to eat them on Friday for lunch that was my last time eating at Any Applebee's and they are building a new one In Macon Ga even on a free meal

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Anonymous - 30 d 18 h ago

Jeanine

My daughter and I stopped at Applebee's Knightdale, NC on Mon. Jun 1 about 7:30 PM> We were told we couldn't be seated for 10-15 minutes because the cooks were backed up. The restaurant wasn't even half-full. My daughter asked why we couldn't sit at a table and the hostess informed us that then the wait staff would have to take our orders and the cooks were backed up. Well if they were backed up with less than a half full restaurant, they either need to hire more cooks or fire the one's they have. Needless to say, we left and ate at Chili's instead where we were treated very well and without any delay.

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Anonymous - 27 d 13 h ago

It's possible that 2 or more cooks called off and they couldn't get replacemenrs. If someone is seated they expect to be taken care of right away. So it could be that they had to stop seating in order to let the cooks catch up.

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Patrick - 28 d 7 h ago

sorry,I didn't give an email in my request about our son,in regards to the Newton,nj location,about his picture being portrayed in your restaurant,its blondebeauty4997@yahoo.com ,I can email a picture,thanks again

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Patrick - 28 d 7 h ago

I live in Andover,nj,love going to applebees,love all the local memorabilia,sports heroes and all,would like to know if our hero could make the wall,our son is a Newton high graduate,and is a US Marine,we have a great picture that commemorates the Marines of ww2 and now,can email it to you,thank you,sincerely,Patrick Cassidy sr

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Tony - 28 d 8 h ago

0

This will be the last time I ever set foot in an Applebys restaurant. First How ridiculous is it, I'm at the location in Glendale Wi. With a group of 8th grade graduates & parents. Now it's not too terribly busy, in fact they could have easily seated the entire group in one area.

Buuuut noooooo, they can't do that. They tell us, we have separate the group into smaller groups bc it's corporate policy to rotate seating of customers. Then they tell us we have to have at least one adult seated with the graduates they've just sepreated. Now the break the entire party up, they seat us on completly opposite sides of the restaurant ....why bc it's Corporate Policy to do it this way. We can't put all that strain on one server. Hello it's called move an extra server or two to help out....now we've got graduates walking back and forth trying to hang out with each other on what is their last day together before many of them go off to different high schools. So, I ask you what has happened to Cutomer Service. The manager here is seriously lacking in Common Sense, I'm sorry. Obviously, they teach them to stick to the script and don't deviate from it. Now we have a groups eating and groups waiting to have their orders taken, now what sense does this make? None!

Last time I'll ever come to an Applebys!

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Andrew - 28 d 11 h ago

0

About 3 weeks ago I went to the location on the Carlisle pike my server eased up the bill and had to run my card again and was told that I would have the money back into my account within 48 hours I have yet to receive the money back. I have contacted the location and have made several calls to corporate and have not had anything resolved yet. In my opinion this is very unprofessional and I will never again step foot in one of their restraunts.

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Conely family - 28 d 14 h ago

0

On June 2, my family stopped at the West Mifflin, PA Applebee's at 7pm and ordered the brisket nachos, s'mores churros and drinks. After waiting 15 minutes, the nachos came without cheese or brisket. When we asked the waitress, she looked at the platter and told us they really skimp sometimes and she would get us some brisket. We didn't see her for 20 minutes but she returned with a small cup of brisket and a small cup of Cheese. She told us we would have to pay for the cheese. By this time we had to leave to get to my son's soccer match so we didn't want the cheese or the brisket and we wanted the bill. She said she had to have the manager fix the bill. We waited 10 more minutes for the manager to remove the $1.29 for the cheese from the bill. I complained about the nachos not having anything on them. He couldn't have cared less. I asked for his business card because I wanted to complain to the corporate office. He told me he didn't have a card. I asked him his name. He didn't want to give it to me. On the third try he identified himself as Jeff Goga which may be a made up name. Whoever the manager of that Applebee's is, please provide them with some additional customer service training. I eat at Applebees all over the country but have never had such bad food or poor service both by the waitress and by the manager. I would really like a refund for the plate of dry plain nachos that I paid $9 for too!

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Annmarie - 30 d 8 h ago

Me. Archer

I just watch the Applebee's commerical .

And I was a little taken back by the bacon wraped poppers.

When the commercial was being filmed did anyone notice the they look mouse?

That turned me off I would not want even order them just for that fact.

Thank you

Annmarie

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Anonymous - 31 d 6 h ago

0

Hello, As a family we enjoy APPLE BEES. We came here hoping for good service and good food after my niece's graduation. However, Mandi (manager) was rude and very unreasonable!!! After waiting 20mins on a half empty night, she asked us to wait an additional 15mins while the workers finished busting other tables. After I begged her to consider my elderly aunt and dialysis stricken cousin, she hesitantly "allowed" us to be seated (already prepared) tables. Then, when a host was taking our drink order, she told him NOT to take our order until after she wrapped our silverware. When I questioned this, she said, "he misunderstood" what she was saying. There were 18 adults 2 kids and she would NOT let OTHER workers help to take our drink order. All the workers are complaining about her and I watched other customers walked out. Unfortunately, it appears that she helps those who she likes OR those that look like her. I am very displeased with her service and if we weren't here for my niece, I would leave. This is embarrassing and sicking. I want my money back or at least my niece to have a free meal. 640 Uptown Cedar Hill texas 214-354-1201 And the food is cold after waiting a hour and half! Nicole Rogers Studiokd@yahoo.com

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John lee rice - 31 d 8 h ago

0

You have a drug problem in Uniontown Pennsylvania Applebee's . You need to drug test your managers there for drugs . A security company owner and his private detective have learned that you have a widespread problem anytime store managers of you about drugs from some of your boys working in the kitchen. Are confidential informant has even name names but we're not gonna put this on this form the best thing for your corporation would be the drug test all managers waitresses and kitchen staff ASAP. A hair test would show you how long this problem we're in for some drugs to stay in the fat cells of the body. This is an incredible liability people that are under the influence of illegal drugs are working at your restaurant .

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Maria R - 31 d 16 h ago

0

On Saturday we had family dinner at Appleby's in signal hill. Can't believe the service we received wasn't fun at all. first it took server about 15mins to approach us and ask what can we start off with we gave him our order for our drinks that didn't take long. when we placed our order I ask for an appetizer for Appleby's potato chips. WELL 30-40 mins later our Tortilla chips come in!!! we didn't even order tortilla chips. So manager came by correct the order we got the house chips (perfect). still waiting for our food" They order for our daughter turn out good which am glad but ours. My husband and I order the NEW brew pud philly. wouldn't want to try that again sandwich almost without no meat maybe one piece onions BURN. And we were never offer more fries since there is a unlimited fries.

An explanation would be appreciate

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Alexander - 33 d ago

So if my server was to lie on me I would get kicked out for no reason of my fault I am sorry but he should be fired and he should apologize to this lady. I had to walk out and talk to her because she was waiting on the police to trespass her out the establishment. I told her that I was sorry for what she just had to go through in there because the server Matthew was wrong and I as a customer for 10 years won't be back her as well. The server was a racist and your manager backed that up by kicking a lady out the store with her children that was hungry. I exchanged my information with the lady just in case she intends to sue you guys for

racial profiling I am her witness. Her children was so disappointed and I think was her son was very upset to the point of going back in there to punch the guy for lying on his mom. We live in a racist world, but I didn't plan to see it go down in front of my face. Way to go Applebee's poor customer service at it's best. If this guy Matthew stays around that only means to me that Applebee's promotes racism and that was okay to do to a lady and her children

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Alexander - 33 d ago

0

I was a witness to some racial profiling and I wasn't going to say anything, but I felt bad for the lady and her kids. This lady came in with her kids to eat and first she wasn't greeted at all even though my server Matthew saw her several times he just passed her up. I could tell that he didn't like her just by the way he acted towards her. Then finally a bald head mgr came to help. I heard her place an order and when the drinks came she quickly flagged down my server who became her server named Matthew which I don't think he was happy about that. Anyway she complained about being short on her drink and he went away and came back to her all I can see is that she was mad and asked for corporate number and while doing so she stated over to the boy that was with her they were fucking with the wrong bitch. Now after that her and her kids still sit and the bald head guys comes out and tells her loudly that she needed to leave with no food. He told her that she cursed at the server which she did not do I was a witness to this. What really got me is after she left the server Matthew then had a convo with another guest on how he hated blacks and he lied because she was fat. I felt so bad for this lady and her kids because he lied on her in front of her children without remorse. She even asked Matthew server times why you lie on her and he said he never said she cursed at him but that's why she didn't get served. I will not be back at your store due to what I witnessed it was racist. I would never have imagined that this would have gone on in your establishment, but it did and that hurt me as a customer because I hear a server saying racist things about this customer that he didn't like because the color or her skin. This lady was pleading with the bald head guy to not kick her and her children out because they were hungry and he said he had to go on the word of his server which was a total lie.

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Scott Bates - 33 d 8 h ago

1

Read All comments I posted BACKWARDS. I had to break it up to get it to post to this minimal comment space. So, start with my last post and read my posts backwards. Thanks.

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Scott Bates - 33 d 8 h ago

1

She didn't know that all the food was freezing cold. I really don't understand what happened with our dinner, or at the restaurant when we usually have great service and food, but tonight's dinner got thrown into the trash bin. I wouldn't say you should stop going to Applebee's if the one you're going to gives better service and food, but you might want to steer clear of the store on Montgomery until they can figure out what the problem is and get it corrected.

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Scott Bates - 33 d 8 h ago

1

but I kept noticing that a lot of people kept going in and out of the bathrooms. Having been a bartender for many, many years this definitely looked like somebody had either brought drugs into the restaurant and they were taking turns snorting, or something else was in the air.. Finally, the cashier came out of the restaurant and THAT's I was told there were no more baked potatoes at Applebee's and I had to substitute. Okay, so the order tonight became a petite steak and a 9 oz. steak, both medium-rare and 2, double orders of potato wedges. Both steaks were way barely warm and over-cooked, I got 7 potato wedges and my husband got 9 and they are all ICE COLD ( I would have been upset had I ordered ONE order or wedges). I only live 1 mile from the restaurant and I keep the food I take-out in a thermal bag, which should have kept them (at least) warm. These were ice cold and disgusting so they were thrown in the trash along with my steak with only one bite missing. My husband got about 1/2 of his steak down before he couldn't take it anymore and we had to throw his away also. The Mozzarella sticks were also just barely warm. I tried to call the restaurant, but I got the wrong number and called the restaurant on Yale street in Albuquerque instead and bawled out their manager (which I felt bad about when I discovered my error. He politely called back and told me I had called the wrong restaurant). Straight up, this restaurant on Montgomery was rather in a shambles (messy, which is unusual) with employees seemingly ignoring their customers to get to the bathroom or go home or.....

The manager at the Yale restaurant was going to send us a refund for dinner, but I didn't want to call the manager at the correct restaurant to comment because obviously he doesn't seem to care about the restaurant under his control. Our Check was #7938-1042627 and Emily, J was very nice.

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