Information, reviews and public commentary for US companies

 

AppleBee's

Rating
1.076923
Web
http://www.applebees.com
Address
11201 Renner Blvd.
Lenexa, KS
66219
Contact
Michael Archer
Role
President
Phone
(913) 890-0100
Twitter IDs
@Applebees
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Carol Smith - 16 h 26 s ago

0

Ate @Applebee's in Kennewick Washington on May 3rd 2015 (1) The waiter set me and my husband in the bar .When we told him that we didn't want to be set there . (2) The table was not clean so my husband clean it .The manager was upset with my husband for cleaning the table. (3) I get sick if I'm around any beer or other or the smell or even se it .(4) We though that they should of gave us a free drinks or took some the bill (5) The only reason that we went there is we had a gift card .if we didn't have that we would not eat there. And we won't be back until something is done .By the way I got sick and upset tummy . Tank-You

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Hate sticky tables - 16 h 45 m ago

0

Ate at the Applebee's on Riverside in Rockford, IL. First, all of their tables were sticky with the explanation that the finish was ruined by the cleaner they use. Said they were replacing all the tables. Then do it at night after the restaurant closes! Really, your hand stuck to the table. GROSS! Next, one of us ordered the fish and chips while the others ordered hamburgers. We thought our order was in when after waiting twenty minutes the waitress comes back to the table to inform us there is no fish! We had to make another selection. Why not tell us before we ordered - not wait twenty minutes after ordering to tell us. When we complained the bar manager had a total attitude which was not appreciated. Will never, never eat there again. The sticky tables was gross.

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Jason. Wringermont - 2 d ago

0

South Salem Oregon Applebee's...... Worst service ever. Sat in the bar area. Had to ask for refills on sodas for my son. Waitress has no clue about the menu. Bartender to busy talking to two lady's at the bar to make drinks. Order drinks from the bar got there after our appetizers we ordered. Order a chicken quesdilla was burnt. Boneless wings were the wrong coating that we asked for. Cowboy burger bun burnt and the my wife's pasta bowl shrimp were covered in pepper and my for my meal. Steak over cooked asked for loaded mashed got loaded baked. Asked to talked to the Management. Never showed up. To busy dealing I guess with other problems or my waitress said nothing.

After that experience. I will never be back. And if I do not to that location

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R Hertel - 4 d 14 h ago

I live Applebees. I'm still waiting to get one in Abilene Texas.this town is really growing . I think it would do great here!!

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sherry - 6 d 17 h ago

1

I go to the Applebees in Kennett Square PA I have seen on several occasions the managers at that place are just downright ignorant and uglyand by ugly I mean they are so rude to their coworkers and then turn right around and smile at the customers that is not the right way a business should be ran.I have seen the girls there cry from what the managers have said there's no reason for any of that and I believe someone should go down there and tell them what they need to hear

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S Smith - 8 d 6 h ago

0

I stay in Memphis tn every time I call the Applebee's on Union avenue they never answer the phone after 9pm they always take the phone off the hook to keep from taking orders last night I called someone repeatly picked up the phone and kept hanging up tonight I called they took the phone off the hook I've been calling since 9pm back to back and it's almost 11pm this location does this every single time and is loosing a lot of business and has a lot of bad reviews and now I see why

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Visitor - 8 d 14 h ago

3

Went to Applebee's at 2:00p in Garfield Hts. The first order of coffee was cold and the replacement cup was very nicely hot. However when asked for more sugar the waiter didn't return right away. I asked another lady name Arielle for sugar. She returned right away. She continued to show, Great customer service skill. Our original server was a bit confused but worked hard at maintaining several tables at one time. Although the restaurant excelled in cleanliness. The bar maid and several others kitchen manager Jeremy had a great concern to satisfying the food issues. Things turned out well and we left a little hungry but glad they listened to customer concerns.

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Anonymous - 17 d 9 h ago

Terrible service serve cold microwave food

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Anonymous - 21 d 9 h ago

Applebees has false advertisement. Never will go there again.

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Fil and Sally - 51 d 11 h ago

1

My wife and I have been visiting the Applebees in Riverdale, Utah and always been pleased. Last night we went again and were very disappointed. I ordered a hamburger and I and my wife noticed that the bun had been downsized and there were a lot less fries than our last visit. My wife also noticed that the portions on her meal were downsized. We both would have preferred a bigger meal for a higher price than less food. We don't thinkk that we will be going back to Applebees or recommend it to our friends. We are going to tell our friends about our experience. Also, we noticed that the wait staff were all gathered around the hostess stand and were blocking diners from going down the steps to exit. Respectfully, Fil and Sally. If you would like to respond to my comment, my email is filreal49@gmail.com.

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bonniealexander77@yahoo.com - 54 d 7 h ago

0

Orange City Florida, applesbees is the worst ever. Was served salad on a plate not washed! Mashed potatoes all over my salad plate . Moms ribs ice cold an burnt. She is 91! I have been in this business for 34 years. Never have I seen this. made me sick.The manager could have care less. Walked out, no telling what they were going to bring us next,.absoulutely done with applesbees. This is one of the worst experiences I have ever had in the industry! You should be ashamed of this restaurant! Manager needs to be retrained, or deposed off! Had a great pizza at Bearno's , public shopping center.Will t return und no circumstance!

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donna - 122 d 20 h ago

0

my family we to applebees 12/31/14 .the 3 of us was seated and a waitress was assigned to our table when i saw who the waitress was i said o no we had her one other time and had a haed time with her .i turned herin and . decided to try again on the 31st and went in got seated and guess what same waitress .we wanted to give her a chace again sowe gave her our oders .tookus 45 min to get food and then it was wrong not the kitchens error hers .so if you go to middletown Ny to applebees donr set were your waitress is Nancy you will be sorry .

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none - 164 d ago

0

I was a customer of Applebee g or many years, not ever agai. The store in Canandaigua. New York an employee, dad died .management would not

not give him time off I think t hat stinks I w ill t e 'll my friends not to go t o

Applebee ever again . We all think it not good for y our employees

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Hungry Disabled Vet - 173 d 7 h ago

1

I visited your store in Bedford, Texas yesterday, Veteran's Day. My sister, son and I were greeted at the door, it was about 8pm, there was no wait and we were taken directly to our table. We sat maybe 10 minutes waiting to be greeted at the table to no avail. A couple was seated at the booth next to ours an was immediately greeted. May 5 minutes went by and a lady addressed our table, asked for our drink order, and being that we had already waited 15 minutes, we knew exactly what we wanted and ordered our dinner. Our drinks were brought to our table 10 minutes later by a different waitress. About 35 minutes later another waitress delivered my sons mini burgers, and my meal was brought out ice cold, my sister never received her bowl of soup. I asked for for a manager in which Kristy showed up 10 minutes later with a steak in hand. I let her know what my issue was, let her know my sister had yet to receive her soup. Kristy apologized, offered to box up my food and get my sister a bowl of soup togo in which she declined. Kristy apologized more than once because I'm a disabled Vet and this was the 2nd establishment in which we experienced bad service. The other manager on duty was very rude, and disrespectful, when we were trying to tell him how helpful Kristy was handling our horrible service he completely ignored us and walked away

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Anonymous - 179 d 6 h ago

5

I visited your store in Winston Salem N. Patterson Ave. on November,06 2014. I have eaten at this store previously, but have never had service like this. Your server Beth F was AMAZING , she was really friendly and had a great knowledge of your menu and displayed a fantastic work ethic ! Don't let this sever ever leave your company she really represents you extremely well .What an asset to your company ! Don't take my word for it go see for yourselves , I think you have a potential store or district manager in your employment. By the way the food was Great and Beth made the dining experience wonderful , we will definitely ask for her from now on . Thanks , William Whitley, Pfafftown NC 27040

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Burkemeister - 218 d 6 h ago

0

Tonight my wife and I visited Applebee's in Lacey, WA and after waiting 35 minutes for our order, and having received only a glass of water at our table, we walked out. We thought surely, we would have been brought our soup, salad and/or appetizer by this time while our meal was being prepared. We overheard a couple at the bar also complaining about their meal not arriving. My wife noted there were 9 tables in the restaurant that were empty, so it wasn't crowded. My wife and I had intended to visit every other Sunday, while our sons were in class at our local church, around the corner, but now, considering the poor service, we will find another restaurant to patron.

Respectfully,

Stephen P Burke

8238 11th Ct SE

Olympia, WA 98503

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Anonymous - 231 d 10 h ago

0

Just want to fill you in on Applebees of Gaylord Michigan. The managers are going to run that place into the ground. Corporate Eric East needs to do his job and investigate that place. Most of the servers look like they haven't showered. The GM manger Eric is sleeping with his little girlfriend Samm Vansickle, been seen out with her all over town. Also sleeping with her. She is very favored!!!! Ask all the employees there. Then you have Heather Fisher, sleeps with every employee, doing drugs, workers running that place while she is getting sick in the bathroom. Has a few of the workers living with her and nothing is done. They change dates on products so they are never expired!!! Cleans the place up before Eric East and Jim Price shows up. Really this is the way Applebee of Gaylord Michigan is ran.

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Debbie - 240 d 10 h ago

0

Today me and my sister went to Applebee's in Ststesboro Ga we got there @ 5:30 pm the where no tables ready so the hostess ask us to have a seat they where cleaning a table for us. we sat there for 10 min. and another couple came in and the hostess gave them are table and when we look @ her she oh Shit i am sorry i forgot don't know her name but she about 5'5 medium built and afrcian american . We got up and left and will not be back

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Stainer family - 253 d 9 h ago

1

Went to Kingsport, TN restaurant tonight for a to go order. Got home, half the order was wrong. We ordered chicken wings and got chicken nuggets. I called to let them know the order was incorrect and the girl said that is what we ordered. Well, we ordered chicken WINGS!!!!! and got nuggets. How is that what we ordered? Spoke to the manager who said if we want to bring them back, he'll give us the bone-in kind. I clarified twice -right now?-yep. No other option was given...now or never. Couldn't drive back tonight so we were stuck with soggy breaded nuggets. Oh, he did offer a $5 off next visit. So basically, had the choice to ruin two other people's meals while they waited for this exchange or bite the bullet. Very poor customer service. Wasn't trying to rip them off, just didn't get what we ordered. Don't know if we'll be going back there. Very disappointed!

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Seriously - 268 d 12 h ago

2

Every time I hear the latest Applebee Restaurant advertisement on TV, I cringe.

Who ever allowed this ad to be aired, should have made sure that words were

being pronounced correctly. The word Vidalia, is pronounced: v-dl-y.

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Ripped Off in Virginia Beach, VA - 278 d ago

Christmas 2013 received 3 $15.00 gift cards. Son bought them in Richmond, Va at a Food Lion. Used them in Kingsland, Ga in February 2014. One card had a zero balance. Grrr! Suspecious! Father's day received a $25.00 gift card. Checked on your website balance is 0. Card #3086640000325977942 Pin 2627. 2 out of 5 cards no good!

Have told givers and more do NOT purchase Applebee's gift cards.

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DO NOT EAT AT NEWNAN GA APPLEBEES - 301 d ago

0

Newnan georgia applebees was the worst experience we have ever had. hostess cleria was just down right RUDE. server kelsey would not give us our receipt for she didnt want us to do the survey. she was to busy with her cell phone to wait on us food was cold and servers were eatting instead of working mananger bert was the most phony i have ever seen he did not care at all that our service was HORRIBLE.. Instead he went back to eatting his lunch WILL NEVER GO THERE AGAIN AND WE WILL LET EVERYONE WE KNOW NOT TO GO THERE

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Jose G. - 303 d 18 h ago

0

Horrible service, never ever going there again.

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myroslaw - 1 y 182 d ago

5

Have been going to the Applebees on Hughes rd in Madison Al for over a year, used to go to the one on 72S in Bellevue Nashville The last two weeks you have had union people walking in and tonight I could not put up with it anymore, this ,as the other two was verbal about capitalistic companies abusing workers!!!!!!!!!!!!! I spoke up .my friend and I both left, what is your policy about talking politics?

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Anonymous - 1 y 186 d ago

Hello Mr. Acher,

I want to share a story and an idea with you. My future husband and I went out to dinner at AppleBee's with two of his eight chidren. His son Justin said ''You brought a coupon right dad.?'' Randy replied "No son I didn't." ''Wow dad that's not like you'' Justin said. I remembered that they have a senior discount and suggested he may want to use that venue. He asked about the discount and was happy that it applied to him. His son said "Gee dad this time you were the coupon!''

My point is the senior discount program should be promoted more and maybe one day a week specials for children five and under. I love your resturants. Keep up the good work,

Sincerely,

Pat Goulet

50 Beckwith Drive

Plainville, CT 06062

860-747-3557

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