I've been a loyal customer for over 30 years. I like the feel of a newspaper in my hands in the morning. I don't want to read on-line. Do you know that there is no one to speak to in the United States if you have a problem with delivery? NO ONE! GRRRRR! Although the person I spoke to in the Philippines was nice, everything he told me was spoken from a script. All I want is my paper today and to be able to speak to a live person in the Phoenix office. I guess I'm going to go to the store and buy today's paper.
Hands down the worst customer service I have experienced. How hard can it be to cancel? How many ways do they need to hear to stop my service!!! Ask the supervisor for a manager and was denied.
I have not received my newspaper in eight days. I have called multiple times every day and get the same response which is we're very sorry we will take care of it you'll have your paper tomorrow. I have been told that supervisors would return my call, but not! I only get to talk to people in the Philippines and everything seems to be scripted. I ask you how hard is it to get one paper delivered. I really do not want to cancel my subscription, but it seems I have no other alternative
I have called about 5 times over the last two weeks asking to have paper thrown on front porch instead of under the car (my 86 year old dad fell trying to get it and couldn't get up). I am told supervisor is busy but they'll call me back. My dad loves reading an actual newspaper so I don't want to cancel but this is CRAZY! I get the same scripted response "I'm so sorry, let me help you, I'll make sure paper is on porch". Does anyone have an actual headquarters phone number?
I need to file a complaint against these people. They have been charging my account and I am trying to get reimbursed. The amount is almost $300 in charges of $23/month. I have NOT once received a newspaper or any information on this. I called the number and a Laura answered and gave me all the information for my account. They have an address on file foo 2017 and I have not lived there since 2015. I asked Laura to speak to a supervisor and she said." for what" then said she was a supervisor. Afterwards, I told her I need to speak to someone about getting a refund and she said they do not give refunds and a supervisor is not there right now. I told her I would wait for the supervisor and she said they all left for the day it was 1pm on a Thursday afternoon. This is the worst customer service I have ever dealt with and not sure what I can do about it. Any advice would be greatly appreciated.Should I keep calling?
I am trying to cancel my subscription to the Arizona Republic Newspaper. I am put on hold for hours and finally give up. I then tried twice their Get human program. The wait time on the website said 18 minutes. After 2 hours I refreshed and it still said 18 minutes. I put off making other calls while expecting them to call. I tried this twice. I never received a call. So what do I have to do to cancel my subscription? I guess I'll forget about it and put a block on my bank account so they can't charge me again and write to the BBB and attorney general's office. This is beyond reasonable or frustrating. It's insanity!
Same complaint here. They hire the Philippines for customer service, not Americans
I feel your pain
We are dismayed by your decision to fire Steve Benson. His art and brilliance are
a major reason that we have subscribed to the paper for many years. It seems very
wrong headed to cancel a Pulitzer Prize winner who is really an Arizona treasure.
You will no doubt lose many subscribers. Please reconsider.
He was too intelligent to cater to the mostly conservative audience.
Their audience is totally liberals
Gannet investors - in their insatiable greed to squeeze every dime out of the AZ
Republic - have shipped "Customer Service" off to the Philippines.
The poor souls there do not have a clue that they are being used to absorb the brunt
of what has gone wrong with the paper - "in pursuit of profits".
We have been winter subscribers of the Republic for over 20 yrs. This past week has
been hell trying to correct a delivery problem.
Am sure nobody in the downtown Phoenix office knows what its like to be a
subscriber with a problem - and then being sen t to the Philippines for a solution.
Hello, Mr. Kopf,
Am former subscriber.... just resubscribed....
What a challenge ...for a simple subscription...
Weather in Philippines was bad for me also....
not speekie anglish...???
I've had a delivery problem for the last three days, and yes, the ONLY cust service number, no matter where you look or what you ask for connects you with someone in the Philippines. AGAIN! Can't we have a local number and someone that we can understand? Oh, wait! AZ Rep does have a 602 number for PHX. It takes you right back to the Philippines! I wonder if I wrote an editorial on this if it would get published. NOOOO...not a chance.
Never had a problem with delivery up until lately. Whenever I had a problem with the carrier's throwing the paper outside of my fence all I had to do was call one time and the problem was resolved the very next day. Today I made my third phone call with customer service in reference to a complaint regarding the delivery of my news paper. a I spoke with the same Rep Jenna who said she would note in my account that there was an issue with delivery. And Thats as far it went, a simple entry that goes nowhere. I didn't really call her to ask for help I called the Arizona Republic to let them know that I was going to contact they're corporate office because there was some kind of miscommunication between customer service and the carriers... They just can't get it right. So far my newspaper has been run over by the trash truck, left in the street, delivered next door, not delivered at all andat one point I given the USA newspaper rather than the Arizona Republic... I have rights as a consumer as we all do and my rights are just being ignored. I live on a fixed income and one of the few luxuries I can afford is having the newspaper delivered to my home. I don't know what happened to there mission statement. All I know is that I'm getting really frustrated and when I get to that point I'm not a very nice person. I don't know what else I can do, but I hope your company can change for the better not just for myself but for other customers as well. The AZ republic represents arizona and has been in business for a long time. Apparently the money rolling into the company is more important than the consumer.
I see that many folks are having similar problems with billing, customer service, etc. Having been a Republic subscriber for 40+ years, these last few have been terrible. Most frustrating is trying to get an issue resolved. Following is an exact quote from a customer service representative named Michael R. to a clearly written question about not receiving a bill:
"Thank you for contacting the Arizona Republic. We appreciate your correspondence and it is my pleasure to assist you today! We apologize for the inconvenience to further assist you and make a process kindly provide us a additional information".
Maybe someone can translate that and tell me what it says. Unfortunately it's not funny. Every other respectable company I do business with and has a website/portal can provide basic billing statements and/or invoices showing: billing period, itemized charges, taxes. total amount due. Not the Republic. Only got that info when I insisted on a paper bill, but then they stopped sending those. Had to call to get correct payment amount and make payment. At least its better than being on automatic payments where they charge whatever they feel like with no explanations. Glad I discontinued that. What's amazing is I really don't like the paper all that much, especially USA Today. Just habit, I guess.
All of a sudden the paper got smaller. No more USA Today section and others. I did not see my cost reduce because of the smaller paper with far less content. What is going on and how about a reduction in subscription coat.
Congrats on getting rid of Benson. You have made my day! I talked with that guy back and forth about an issue he portrayed that was totally wrong! He is a very ignorant man!
congratulations on firing Benson! He was the most opinionated leftist on your staff and I have seriously considered cancelling my subscription due to him. GOOD RIDDANCE!
On December 14th we called to subscribe for Sunday and Wednesday papers. As of today January 21st we have received a total of 3 editions and 2 of them were delivered in the afternoon after we called and called and waited on line for some 20 minutes. We were on their chat line and we emailed back and forth and confirmed our address and phone # and after all their apologies and promises to credit our account we STILL haven't received a paper. can you beleive this outfit! is it any wonder newspaper are going under. I'm at my wits end and they can take their newspaper and shove it where daylight ends,
I am trying to place a Classified Ad. Wait time was supposed to be 10 minutes...still on hold at 31 min. And counting with speaker phone. Their 800 number!
What a joke. Like the other people who complained, I received a bill for "special edition" insert in paper. This liberal crappy paper is doomed. I love the fact the Republic put mayor hopeful Garcia as only 1-3 points behind Ducey....fake news! Garcia got destroyed. You even have to pay for online access when most major papers offer it for free.Hey Sue Clark-Johnson wake the hell up. Your paper is a terrible over priced liberal rag.
I've been a customer for 28 years - since we moved here. Today I cancelled my subscription out of frustration with your terrible customer service! There has been a constant (monthly) issue with the billing process, but have tolerated this since this is the only source of local news. When I received the latest bill which included an $11 charge for a "special" issue, this was the last straw! How can you justify an $11 charge for a boatload of ads that generate significant revenue for you in the first place? I have contacted customer service to switch my account to digital only, but after 3 attempts, including a very unhelpful conversation with a rude supervisor, I gave up and cancelled out of the whole program. I have always paid promptly; obviously my business is not important to you. I can see by all the negative reviews on this page that apparently I am not the only dissatisfied customer. I'd be surprised if I got any response from anyone at your paper!
I cancelled the AZ REpublic due to no existent customer service. Excessive wait times and as I write this on hold now over 1 hour. It is ridiculous and when you do get someone most are rude. I refuse to even consider them for a newsource. The worst. I give them zero stars because that is equal to intelligence of their customer service
Some thing not fit to print .. they are to darn good . True and you also Mrs.Sue Clarke-Johnson