Information, reviews and public commentary for US companies

 

Arizona Republic

Rating
0
Address
P.O. BOX 1950
Phoenix, AZ
85001-1950
County
Maricopa
Contact
Sue Clark-Johnson
Role
Chairman of the Board
Phone
(602) 444-8000
Annual Sales Est
$145,600,000
Employees
2,480
SIC Code
2711
General profile image

Jaime - 43 d 44 m ago

0

I am tired of sitting on hold and talking to customer service representatives and a month and a half ago I canceled the AZ Republic paper, I do not get the paper but you are charging my account, this is illegal. I am not waiting on hold and speaking to representatives and managers any longer. Return my money or I will file a case against your company. Jaime P, Avondale, Arizona *****. (hidden), my phone number is ***-***-****. I have spoken to many associates and they notified a month and a half ago that the payments would stop coming out of my account and they have not. You are still taking 10.81 this month and last month, stop taking money when I have already canceled the paper. This is ridiculous and malicious behavior on behalf of your representatives and managers that I have spoken to. Daniel the supervisor notified me on 10/20/2016 that the money would be refunded promptly which is was not, the associate told me 5-10 days which is a monstrosity when it was canceled a month and a half ago. You should not take money from peoples account this is stealing. I am notifying my bank if this money is not refunded in full by 10/24/2016. I will file a complaint as well with the BBB and other entities.

General profile image

Stacey P. - 43 d ago

0

I am tired of paying for somet5hing that I canceled a month and a half ago, speaking to many different customer service representatives and managers and still can not get your company to stop taking money out of my account, just so you know this is illegal.

General profile image

AZ Voter - 64 d 5 h ago

0

This is a trash rag. Now that they have endorsed Hillary and committed liable against Donald Trump on Channel 8's Horizon episode that aired on the evening of 9/30/16, I don't expect them to stay in business for much longer due to people canceling their subscriptions.

General profile image

Lizbeth Congiusti - 1 y ago

0

We are very disappointed in the service received by the Arizona Republic. My husband is a subscriber and we have give my Dad a winter visitor a subscription for the past several years. Yesterday we call to begin my Dad delivery we asked to have the paper delivered beginning today Dec 18 til the end of April. When we spoke to the agent we do not remember being advised the service was non refundable a concept we find difficult to swallow. When we called today regarding the bill of 190.75 the charge did not add up to the 36.00 monthly charge which we believed to be for 4 months. The agent we got on the phone today advised we could get the paper for 27.50 per month plus a prorated rate for the balance of Dec which was approximately 7.00 bringing the estimated total to approximately 120.00 MUCHLESS then the 190.75 we had been billed. She then advise us the 190.75 was non refundable. When we asked to speak to a supervisor we were advised she had to listen to the tape of our original recording. We were not asking to cancel the delivery but to have the service adjusted to reflect the correct time frame and at the best possible rate. What was most upsetting is the supervisor Bonnie's stating she could do nothing until Tuesday. Do they have to listen to all calls before being able to help a customer. If they can not handle a simple credit adjustment how do they handle real issues? The AZ Republic needs to give their employees the ability to deal with customer request and give immediate help. We have already shared our story with friends and family. As a long time subscriber we are very disappointed. We would like someone with the ability to help us to provide us with a full refund.

Other Reviews & Comments

AppleBee's
Anonymous Chelsea Alabama location. Did not receive fries for my seco ... 

Fox News Network, LLC
Jill Stein Watched Fox Sunday...Jill Stein was on..She pulls numbers o ... 

Church's Chicken
Anonymous Yes you got a problem we are employees at the Church's Chic ... 

Rent a Center
RJefferson To Mark Speese,

Amazon
lgalvan2356 Jeff,

Circle K Stores Inc
Frequent custome I always try to go to quick trip when possible. The differe ... 

AT&T
Darrell Rhodes Call a att service man and pay for not what you want fixed  ... 

Dollar General
J I am upset and will not return to Dollar General in Norman  ... 

Rooms To Go
Mr.Stan Purchase two living room sets, my parent loved our new set, ... 

J. C. Penney Corporation, Inc.
MQuinn Dear Mr. Johnson - IMPOSSIBLE, IMPOSSIBLE -- I have been tr ... 

Aeropostale
Jaxalyn You have the snottiest staff! Spent alot of money In your s ... 

Lg Electronics USA
Sickof LG Your customer service sucks. I sent an email on the LG webs ... 

Autozone
Mark Daniels I am being charged for oil.and antifreeze brake fluid that  ... 

McDonald's Corporation
Anonymous I want to know why I can't get fries that are cooked and no ... 

Bank Of The Ozarks Inc
L. Reed I too have been trying to reach them for weeks. No return c ... 

Albertson's LLC
none The Albertson's where I normally shop has recently gone dow ... 

Groupon, Inc.
FormerStockHolder Absolutely unprofessional and unreliable company on earth.  ... 

Ashley Furniture
Worst Customer Service Worst Experience in Ashley Furniture in Santa Ana, CA in Ma ... 

Bank of America Corporation
Jon from South Florida I agree with you 100%, I apply for equity loan from BOA on  ... 

Dillard's Inc
Anonymous I'm writing my experince on December 4,2016. I took the pur ... 

Safeway, Inc.
Harriet Why do I spend most of my shopping dollars at Trader Joe's? ... 

Earthlink, Inc.
Lisa Mitchell I will boycott EarthLink and I will encourage others to do  ... 

TGI Friday's
Ivet3388 TGIF located at 47 Broadway, NY. The appetizer tasted like  ... 

Panera Bread
Disappointed The Conway Panera is extremely dirty and understaffed.

Victoria's Secret Stores, Inc.
Anonymous terrible

Cricket Communications, Inc.
Tony I bought a brand new iPhone from them December 1st 2016 it  ... 

P F Changs China Bistro Inc
Anonymous Can wait to file complaints on how terrible your Sherman oa ... 

Barnes & Noble
KG Saddened to learn that the B&N in Bay Plaza in the Bron ... 

Abercrombie & Fitch
Pissed off parent they treat new kids going into the workforce terribly and g ... 

Ace Hardware
Juanita http://www.snopes.com/ace-hardware-stands-against-standing- ... 

Outback Steakhouse
Michelle 3rd time we have tried going back to give it a fair chance  ... 

American Airlines
Anonymous I'm Disappointed! You're Crew Is Judgementsl!

BMW of North America, LLC
Ma I have been a loyal BMW customer for over 20 years. I just  ... 

America's Car-Mart Inc
Sam I went through almost the exact same thing! my alternator w ... 

Food Network
Arlene J B I noticed again on chopped that a chef drank from the beer  ... 

GameStop Corp.
Kevin T Hello, this is a formal complaint against an employee of st ... 

American Express Company
Douglass Graem AMEX REFUSING TO ACCEPT RESPONSIBILITY FOR A HORRIBLE SCREW ... 

Denny's
Johnny Draco https://www.youtube.com/watch?v=kD0RTBtl0Pc

Forever 21
Kass CRYSTAL HERNANDEZ at Roseville Galleria CA needs more train ... 

Nordstrom, Inc.
Oakland Shoo Thank you Nordstrom for continuing to sell

Geico Corporation
Helen I received the cancellation notice two weeks after they hav ... 

Placeholder advertisement