Information, reviews and public commentary for US companies

 

Arizona Republic

Rating
0.34375
Address
P.O. BOX 1950
Phoenix, AZ
85001-1950
County
Maricopa
Contact
Sue Clark-Johnson
Role
Chairman of the Board
Phone
(602) 444-8000
Annual Sales Est
$145,600,000
Employees
2,480
SIC Code
2711
General profile image

Anonymous - 63 d 24 h ago

0

When calling for help with miss papers all I get is someone who is hard to understand and not in the U.S.

I am getting charged for a paper we have not received and am promised I will have my card reimbursed but doesn't seem to happen. They say it will take 7 to 10 days. I think they hope I will forget. We have been loyal customers for over 30 years.

General profile image

Anonymous - 121 d ago

0

After 30 years of subscribing to the Arizona Republic, they started debiting my card for the monthly bill. Very strange as I never provided them with a card number. After numerous calls about this issue, they said they had been doing this for years. NOT TRUE!!!!! I have now filed a complaint with the BBB and will be filling a FRAUD lawsuit with the State Attorney Generals office. Wake up you REPUBLIC morons. The only thing you can understand is when you get hit in the pocketbook, and you will.

General profile image

Norma Finley - 178 d 6 s ago

0

Very poor PR. Can't talk to anyone except the PHillipine Islands. What is going on? They can't even guarantee that my subscription price won't increase after one month.

General profile image

Arizona-Republic - 240 d ago

0

* How did they invent copper wire?

They threw down a penny between two Jews.

General profile image

Chris - 257 d 19 h ago

0

Turning into another Fake, liberal crap mag! 21 years i followed the republic! That ended today! If i wanted to read worthless un-investigated articles i would have subscribed to the NYT, now you can go out of business like them!

General profile image

Ed - 1 y 162 d ago

1

All of a sudden the paper got smaller. No more USA Today section and others. I did not see my cost reduce because of the smaller paper with far less content. What is going on and how about a reduction in subscription coat.

General profile image

DOUGLAS E - 265 d ago

Do you want a bigger newspaper? Then wait for the Thanksgiving edition. Of course it will cost you an extra $5.00. Way to go AZ Republic.

General profile image

DOUGLAS E - 265 d ago

(SPAM)

General profile image

msjohnson - 1 y ago

0

I've been a loyal customer for over 30 years. I like the feel of a newspaper in my hands in the morning. I don't want to read on-line. Do you know that there is no one to speak to in the United States if you have a problem with delivery? NO ONE! GRRRRR! Although the person I spoke to in the Philippines was nice, everything he told me was spoken from a script. All I want is my paper today and to be able to speak to a live person in the Phoenix office. I guess I'm going to go to the store and buy today's paper.

General profile image

Cabel - 1 y ago

0

Hands down the worst customer service I have experienced. How hard can it be to cancel? How many ways do they need to hear to stop my service!!! Ask the supervisor for a manager and was denied.

General profile image

Jack - 1 y ago

I have not received my newspaper in eight days. I have called multiple times every day and get the same response which is we're very sorry we will take care of it you'll have your paper tomorrow. I have been told that supervisors would return my call, but not! I only get to talk to people in the Philippines and everything seems to be scripted. I ask you how hard is it to get one paper delivered. I really do not want to cancel my subscription, but it seems I have no other alternative

General profile image

Nikki - 1 y ago

(SPAM)

General profile image

Louis G - 1 y ago

0

I need to file a complaint against these people. They have been charging my account and I am trying to get reimbursed. The amount is almost $300 in charges of $23/month. I have NOT once received a newspaper or any information on this. I called the number and a Laura answered and gave me all the information for my account. They have an address on file foo 2017 and I have not lived there since 2015. I asked Laura to speak to a supervisor and she said." for what" then said she was a supervisor. Afterwards, I told her I need to speak to someone about getting a refund and she said they do not give refunds and a supervisor is not there right now. I told her I would wait for the supervisor and she said they all left for the day it was 1pm on a Thursday afternoon. This is the worst customer service I have ever dealt with and not sure what I can do about it. Any advice would be greatly appreciated.Should I keep calling?

General profile image

Kathleen Redman - 1 y 105 d ago

0

(SPAM)

General profile image

Sara - 1 y 58 d ago

0

Same complaint here. They hire the Philippines for customer service, not Americans

General profile image

Anonymous - 1 y 55 d ago

I feel your pain

General profile image

June Roffler - 1 y 164 d ago

We are dismayed by your decision to fire Steve Benson. His art and brilliance are

a major reason that we have subscribed to the paper for many years. It seems very

wrong headed to cancel a Pulitzer Prize winner who is really an Arizona treasure.

You will no doubt lose many subscribers. Please reconsider.

General profile image

Anonymous - 1 y 113 d ago

He was too intelligent to cater to the mostly conservative audience.

General profile image

Anonymous - 1 y 58 d ago

0

Their audience is totally liberals

General profile image

Perry Kopf - Scottsdale - 1 y 105 d ago

1

Gannet investors - in their insatiable greed to squeeze every dime out of the AZ

Republic - have shipped "Customer Service" off to the Philippines.

The poor souls there do not have a clue that they are being used to absorb the brunt

of what has gone wrong with the paper - "in pursuit of profits".

We have been winter subscribers of the Republic for over 20 yrs. This past week has

been hell trying to correct a delivery problem.

Am sure nobody in the downtown Phoenix office knows what its like to be a

subscriber with a problem - and then being sen t to the Philippines for a solution.

General profile image

Steve Arthur - 1 y 85 d ago

0

Hello, Mr. Kopf,

Am former subscriber.... just resubscribed....

What a challenge ...for a simple subscription...

Weather in Philippines was bad for me also....

not speekie anglish...???

General profile image

BlazeinPHX - 1 y 64 d ago

0

I've had a delivery problem for the last three days, and yes, the ONLY cust service number, no matter where you look or what you ask for connects you with someone in the Philippines. AGAIN! Can't we have a local number and someone that we can understand? Oh, wait! AZ Rep does have a 602 number for PHX. It takes you right back to the Philippines! I wonder if I wrote an editorial on this if it would get published. NOOOO...not a chance.

General profile image

Escoc1 - 1 y 113 d ago

Never had a problem with delivery up until lately. Whenever I had a problem with the carrier's throwing the paper outside of my fence all I had to do was call one time and the problem was resolved the very next day. Today I made my third phone call with customer service in reference to a complaint regarding the delivery of my news paper. a I spoke with the same Rep Jenna who said she would note in my account that there was an issue with delivery. And Thats as far it went, a simple entry that goes nowhere. I didn't really call her to ask for help I called the Arizona Republic to let them know that I was going to contact they're corporate office because there was some kind of miscommunication between customer service and the carriers... They just can't get it right. So far my newspaper has been run over by the trash truck, left in the street, delivered next door, not delivered at all andat one point I given the USA newspaper rather than the Arizona Republic... I have rights as a consumer as we all do and my rights are just being ignored. I live on a fixed income and one of the few luxuries I can afford is having the newspaper delivered to my home. I don't know what happened to there mission statement. All I know is that I'm getting really frustrated and when I get to that point I'm not a very nice person. I don't know what else I can do, but I hope your company can change for the better not just for myself but for other customers as well. The AZ republic represents arizona and has been in business for a long time. Apparently the money rolling into the company is more important than the consumer.

General profile image

Daniel V - 1 y 151 d ago

1

I see that many folks are having similar problems with billing, customer service, etc. Having been a Republic subscriber for 40+ years, these last few have been terrible. Most frustrating is trying to get an issue resolved. Following is an exact quote from a customer service representative named Michael R. to a clearly written question about not receiving a bill:

"Thank you for contacting the Arizona Republic. We appreciate your correspondence and it is my pleasure to assist you today! We apologize for the inconvenience to further assist you and make a process kindly provide us a additional information".

Maybe someone can translate that and tell me what it says. Unfortunately it's not funny. Every other respectable company I do business with and has a website/portal can provide basic billing statements and/or invoices showing: billing period, itemized charges, taxes. total amount due. Not the Republic. Only got that info when I insisted on a paper bill, but then they stopped sending those. Had to call to get correct payment amount and make payment. At least its better than being on automatic payments where they charge whatever they feel like with no explanations. Glad I discontinued that. What's amazing is I really don't like the paper all that much, especially USA Today. Just habit, I guess.

General profile image

SUZANNE - 1 y 165 d ago

1

Congrats on getting rid of Benson. You have made my day! I talked with that guy back and forth about an issue he portrayed that was totally wrong! He is a very ignorant man!

Other Reviews & Comments

Dillard's Inc
RG I am going through the exact same thing. This is very unacc ... 

Taco Bell Corp.
Emma H. Yes yes yes yes yes please and the BAJA sauce please..

Disney
Crystal I've been a huge Disney fan and have brought my daughter to ... 

Best Buy
Angry They have lost my laptop that I sent in for repair. I ask f ... 

Google Inc.
Anonymous I purchased two Google play cards 20 minutes apart and with ... 

Nike
Rich in South Carolina Good Evening,

eBay, Inc.
Anonymous ebay sucks

Macy's
Anonymous Where is customer service?? Is there an email address or so ... 

Costco
K OConnor I applaud Costco's mask requirement. I have also seen very  ... 

Choice Home Warranty
Bernadette I don't have any words. I've never dealt with anything like ... 

The Wendy's Company
Anonymous Now that Wendy's is donating to Black Lives Matter and othe ... 

Ashley Furniture
D. Cacciatore Bought a king hand carved mango wood headboard that was ver ... 

Amazon
Mike I believe that the Big business tax Seattle city council ha ... 

Lowe's
Due Process. Masks just circulate carbon dioxide and harmful bacteria fr ... 

Ross Stores
G.A. harden Ive been Ross's shopper 2 or 3 times a week for over 20 yea ... 

Best Western
Concerned grandparent My name is Daniel, I was just wondering why my granddaughte ... 

Dollar General
Freedom For ALL Dumb ass. Good for those hard working folks exercising thei ... 

Rheem Manufacturing Co
Far from the BEST! What a dissapointment! My unit hasn even last 10 years! Tho ... 

Starbucks
Staley Why does Starbucks chose to get involved in politics? They  ... 

Fox News Network, LLC
No fed plan for this virus? Trumps coronavirus fiasco is "a hot mess". Indivi ... 

American Home Shield
Anonymous I'm experiencing the same. Call was opened on 6/27/2020, ti ... 

postmates
Jellybean That's fresh direct .... not postmates

Walgreens
Stephanie BAILEY Walgreen employees staff customers COMMUNITY STALK harass M ... 

Family Dollar Stores, Inc.
Anonymous I will never ever stop foot in family dollar in hampton geo ... 

Paypal
Roshinia I'm going thru the same thing my unemployment is up there a ... 

Old Navy
Deb My order also never arrived! But I have been charged for it ... 

The Home Depot, Inc.
Jenn Alioto Purchased pressure treated wood and decking 6/27. They set  ... 

Wal-Mart Stores, Inc.
Anonymous When did Walmart become a racist company? Walmart has decid ... 

MetroPCS Communications, Inc.
Anonymous Yall are scamer yall scam my cards 94.00 & 202.76 they  ... 

Samsung
bobek2004@sbcglobal.net I agree with you 100%! Have same issue but my refrigerator  ... 

Ford Motor Company
Anonymous Alan, I would love to speak to you personally about the las ... 

LA Fitness
anonymous I had a terrible experience trying to cancel my membership! ... 

Circle K Stores Inc
D. San Jacinto, CA store. Everyone's required to wear a mask w ... 

ESPN, Inc.
Disappointment Very disappointed that ESPN cancelled Golic and Wingo. The  ... 

Six Flags
Anonymous Me too. I cancelled my account months ago. They still charg ... 

Panera Bread
Jill Shea First time in a very long time that I went to Panera and no ... 

Papa Johns
A Ekis As long as you support the BLM organization that is filled  ... 

Chick-fil-A, Inc.
Ananymous I have been going to the location in Homewood Illinois and  ... 

Food Network
To Never Again! They probably think that pandering to radicals like Crapern ... 

Subway
Protein Walked in and 3 people behind counter one was wearing a mas ... 

J. C. Penney Corporation, Inc.
Employee and shopper Could someone fix the air conditioning in the Mt Vernon Ill ... 

Petsmart
John STFU you whiny pussy. If YOU have a mask what are YOU bitch ... 

Windstream Corp
Anonymous consumer. I expect a provider to fulfill their end of the c ... 

Ticketmaster
Anonymous ry poor customer service once the payment has been made.

Barnes & Noble
Anonymous ropriate to display or sale a book entitled When you out a  ... 

DHL Express (USA), Inc.
Anonymous Probably the worst company I have had to deal with. I have  ... 

Public Storage
Anonymous s a CIRCUS led by CLOWNS. THEY STEAL!!! I HAD INSURANCE PUR ... 

Ace Hardware
Anonymous Your mtn view ace are not wearing mask. Covid is out there  ... 

Target
Anonymous s afternoon have not been there in over six months because  ... 

Rooms To Go
Anonymous furniture a month ago and its time to make a payment but it ...