Information, reviews and public commentary for US companies


Arizona Republic

P.O. BOX 1950
Phoenix, AZ
Sue Clark-Johnson
Chairman of the Board
(602) 444-8000
Annual Sales Est
SIC Code
General profile image

Norma Finley - 14 d 49 m ago


Very poor PR. Can't talk to anyone except the PHillipine Islands. What is going on? They can't even guarantee that my subscription price won't increase after one month.

General profile image

Arizona-Republic - 76 d 9 m ago


* How did they invent copper wire?

They threw down a penny between two Jews.

General profile image

Chris - 93 d 17 h ago


Turning into another Fake, liberal crap mag! 21 years i followed the republic! That ended today! If i wanted to read worthless un-investigated articles i would have subscribed to the NYT, now you can go out of business like them!

General profile image

Ed - 1 y ago


All of a sudden the paper got smaller. No more USA Today section and others. I did not see my cost reduce because of the smaller paper with far less content. What is going on and how about a reduction in subscription coat.

General profile image

DOUGLAS E - 101 d 42 m ago

Do you want a bigger newspaper? Then wait for the Thanksgiving edition. Of course it will cost you an extra $5.00. Way to go AZ Republic.

General profile image

DOUGLAS E - 101 d ago

I'm sorry but I can't give this review anything lower than one star. My recent bill was for November in the amount of $44.67. During the month of September, I had a vacation hold for 11 days. The gave me a credit of $3.82. REALLY? $3.82 credit for 1/3 of a month?

They also charged me an additional $5.00 for the Thanksgiving edition which will probably pay for all of the advertising I will receive. REALLY?

While I am rating their service, I might as well explain some other things that gripe me. Mondays paper (Yes, every Monday) is the smallest newspaper imaginable. Two sections with minimal information.

I recently returned from a trip to Connecticut where I was able to receive the Journal Enquirer (Manchester, CT) This is a local paper that is in competition with the Hartford Courant. Still, their coverage of local news is exceptional.

So, why do I continue to subscribe to this paper? My elderly wife likes the crossword puzzles. It is one thing she looks forward to each and every morning.

General profile image

msjohnson - 189 d ago


I've been a loyal customer for over 30 years. I like the feel of a newspaper in my hands in the morning. I don't want to read on-line. Do you know that there is no one to speak to in the United States if you have a problem with delivery? NO ONE! GRRRRR! Although the person I spoke to in the Philippines was nice, everything he told me was spoken from a script. All I want is my paper today and to be able to speak to a live person in the Phoenix office. I guess I'm going to go to the store and buy today's paper.

General profile image

Cabel - 208 d ago


Hands down the worst customer service I have experienced. How hard can it be to cancel? How many ways do they need to hear to stop my service!!! Ask the supervisor for a manager and was denied.

General profile image

Jack - 215 d ago

I have not received my newspaper in eight days. I have called multiple times every day and get the same response which is we're very sorry we will take care of it you'll have your paper tomorrow. I have been told that supervisors would return my call, but not! I only get to talk to people in the Philippines and everything seems to be scripted. I ask you how hard is it to get one paper delivered. I really do not want to cancel my subscription, but it seems I have no other alternative

General profile image

Nikki - 209 d ago


General profile image

Louis G - 234 d 1 h ago


I need to file a complaint against these people. They have been charging my account and I am trying to get reimbursed. The amount is almost $300 in charges of $23/month. I have NOT once received a newspaper or any information on this. I called the number and a Laura answered and gave me all the information for my account. They have an address on file foo 2017 and I have not lived there since 2015. I asked Laura to speak to a supervisor and she said." for what" then said she was a supervisor. Afterwards, I told her I need to speak to someone about getting a refund and she said they do not give refunds and a supervisor is not there right now. I told her I would wait for the supervisor and she said they all left for the day it was 1pm on a Thursday afternoon. This is the worst customer service I have ever dealt with and not sure what I can do about it. Any advice would be greatly appreciated.Should I keep calling?

General profile image

Kathleen Redman - 306 d 7 h ago


I am trying to cancel my subscription to the Arizona Republic Newspaper. I am put on hold for hours and finally give up. I then tried twice their Get human program. The wait time on the website said 18 minutes. After 2 hours I refreshed and it still said 18 minutes. I put off making other calls while expecting them to call. I tried this twice. I never received a call. So what do I have to do to cancel my subscription? I guess I'll forget about it and put a block on my bank account so they can't charge me again and write to the BBB and attorney general's office. This is beyond reasonable or frustrating. It's insanity!

General profile image

Sara - 259 d 22 h ago


Same complaint here. They hire the Philippines for customer service, not Americans

General profile image

Anonymous - 256 d 11 h ago

I feel your pain

General profile image

June Roffler - 1 y ago

We are dismayed by your decision to fire Steve Benson. His art and brilliance are

a major reason that we have subscribed to the paper for many years. It seems very

wrong headed to cancel a Pulitzer Prize winner who is really an Arizona treasure.

You will no doubt lose many subscribers. Please reconsider.

General profile image

Anonymous - 1 y ago

He was too intelligent to cater to the mostly conservative audience.

General profile image

Anonymous - 259 d 22 h ago


Their audience is totally liberals

General profile image

Perry Kopf - Scottsdale - 306 d 24 m ago


Gannet investors - in their insatiable greed to squeeze every dime out of the AZ

Republic - have shipped "Customer Service" off to the Philippines.

The poor souls there do not have a clue that they are being used to absorb the brunt

of what has gone wrong with the paper - "in pursuit of profits".

We have been winter subscribers of the Republic for over 20 yrs. This past week has

been hell trying to correct a delivery problem.

Am sure nobody in the downtown Phoenix office knows what its like to be a

subscriber with a problem - and then being sen t to the Philippines for a solution.

General profile image

Steve Arthur - 286 d ago


Hello, Mr. Kopf,

Am former subscriber.... just resubscribed....

What a challenge ...for a simple subscription...

Weather in Philippines was bad for me also....

not speekie anglish...???

General profile image

BlazeinPHX - 265 d ago


I've had a delivery problem for the last three days, and yes, the ONLY cust service number, no matter where you look or what you ask for connects you with someone in the Philippines. AGAIN! Can't we have a local number and someone that we can understand? Oh, wait! AZ Rep does have a 602 number for PHX. It takes you right back to the Philippines! I wonder if I wrote an editorial on this if it would get published. NOOOO...not a chance.

General profile image

Escoc1 - 1 y ago

Never had a problem with delivery up until lately. Whenever I had a problem with the carrier's throwing the paper outside of my fence all I had to do was call one time and the problem was resolved the very next day. Today I made my third phone call with customer service in reference to a complaint regarding the delivery of my news paper. a I spoke with the same Rep Jenna who said she would note in my account that there was an issue with delivery. And Thats as far it went, a simple entry that goes nowhere. I didn't really call her to ask for help I called the Arizona Republic to let them know that I was going to contact they're corporate office because there was some kind of miscommunication between customer service and the carriers... They just can't get it right. So far my newspaper has been run over by the trash truck, left in the street, delivered next door, not delivered at all andat one point I given the USA newspaper rather than the Arizona Republic... I have rights as a consumer as we all do and my rights are just being ignored. I live on a fixed income and one of the few luxuries I can afford is having the newspaper delivered to my home. I don't know what happened to there mission statement. All I know is that I'm getting really frustrated and when I get to that point I'm not a very nice person. I don't know what else I can do, but I hope your company can change for the better not just for myself but for other customers as well. The AZ republic represents arizona and has been in business for a long time. Apparently the money rolling into the company is more important than the consumer.

General profile image

Daniel V - 1 y ago


I see that many folks are having similar problems with billing, customer service, etc. Having been a Republic subscriber for 40+ years, these last few have been terrible. Most frustrating is trying to get an issue resolved. Following is an exact quote from a customer service representative named Michael R. to a clearly written question about not receiving a bill:

"Thank you for contacting the Arizona Republic. We appreciate your correspondence and it is my pleasure to assist you today! We apologize for the inconvenience to further assist you and make a process kindly provide us a additional information".

Maybe someone can translate that and tell me what it says. Unfortunately it's not funny. Every other respectable company I do business with and has a website/portal can provide basic billing statements and/or invoices showing: billing period, itemized charges, taxes. total amount due. Not the Republic. Only got that info when I insisted on a paper bill, but then they stopped sending those. Had to call to get correct payment amount and make payment. At least its better than being on automatic payments where they charge whatever they feel like with no explanations. Glad I discontinued that. What's amazing is I really don't like the paper all that much, especially USA Today. Just habit, I guess.

General profile image

SUZANNE - 1 y ago


Congrats on getting rid of Benson. You have made my day! I talked with that guy back and forth about an issue he portrayed that was totally wrong! He is a very ignorant man!

General profile image

Donald Eiken - 1 y ago

congratulations on firing Benson! He was the most opinionated leftist on your staff and I have seriously considered cancelling my subscription due to him. GOOD RIDDANCE!

General profile image

larry Godin 480 4862938 - 1 y ago


On December 14th we called to subscribe for Sunday and Wednesday papers. As of today January 21st we have received a total of 3 editions and 2 of them were delivered in the afternoon after we called and called and waited on line for some 20 minutes. We were on their chat line and we emailed back and forth and confirmed our address and phone # and after all their apologies and promises to credit our account we STILL haven't received a paper. can you beleive this outfit! is it any wonder newspaper are going under. I'm at my wits end and they can take their newspaper and shove it where daylight ends,

Other Reviews & Comments

Fox News Network, LLC
Reply to Trump to cut 'intitlements' Social Security is an entitlement no President has wanted o ... 

Delta Air Lines
Whistle Blower With the outbreaks of the Coronavirus Slowly coming into th ... 

Jack in the Box Inc.
Kelly I bought an Extreme Sausage Sandwich this morning from Stor ... 

Anonymous Guess it's all Walgreens. They all need to go back to schoo ... 

McDonald's Corporation
Anonymous Please bring back the McDonald land Cookies

Family Dollar Stores, Inc.
Anonymous aww stfu

Concerned citizen want to run a liberal shit machine now I'm  ... 

General Motors
Anonymous Take them 2 court

Pizza Hut
Anonymous ok karen

Tween Brands, Inc.
injustice I have been receiving emails and e receipts from justice fo ... 

Dollar General
Degraded Not only are we, customers, yelled at and given remaining t ... 

T-Mobile USA, Inc.
Anonymous I'm closing my account today. Your customer department& ... 

Jay I had and experience on 1/26/2020 at the #6839 14447 Cullen ... 

The Home Depot, Inc.
bri martin finally got my stove delivered after 21/2 months when i dec ... 

Uber Eats
Anonymous Dang. Sorry that's messed up

Andy Went to Lowes to purchase five window blinds to complete a  ... 

Burger King Worldwide Inc
Len I have been comolaining about a gm for years now and nothin ... 

Does not make sense Store #0586

Google Inc.
Yassine Dms Debah I create with Google Domain a website name domain.

Bobbi Lee Ive has nothing but a good experience. I would say if they' ... 

Bank of America Corporation Account was scammed, account was put on hold and closed it. ... 

Circle K Stores Inc
Dedicated employee Good morning wow that sounds about right for the circle k o ... 

This is a message to Orbitz: I paid 242 USD to you for a car in Panam. Total price for 3 weeks. And I got to Panama yesterday and they charged me 640+ USD and told me that the insurance that you push so much for me to buy, is not valid. I want my money back. This is a trick.Stealing people's money. I want my money back. The collision insurance plan that you insist so much I getting for our own safety, is not valid in Panama. So we I paid Orbizt 242 USD, and when I get to Alamo car rental office at the airport in Panama, they tell me that I have to pay another 640ish USD on insurances and walnuts and than Orbitz collision insurance plan is not valid. So I ended up paying more money that I was promised from Orbitz and that the collision insurance plan is useless in Panama, but I been charged for it already I demand my money back. This is robbery. Jose Herrera. This is a message to Orbitz:

Barnes & Noble
Distclair Freedom of speech or not, but the two books that are now on ... 

GameStop Corp.
Anonymous (hidden)

Hannah Johnston At Subway, 1410 S Randall Rd, Algonquin, IL, 60102, inside  ... 

Anonymous I get 403$ in amazon.But Some other Customer service give m ... 

Ashley Furniture
Morgan Terrible!!! We bought a bedframe and less than a month afte ... 

Taco Bell Corp.
Alexis riggle Ordered food from your indiana pa location while I was at w ... 

Sonic Corp. I live in Arlington and went to the sonic close by 2121 E L ... 

Debbie R. I have a problem with charges in the past you said numerous ... 

Food Network
Sandy Alton is a truly unpleasant host! If he's not yelling or de ... 

Robert E I just received a 1099 from PayPal that was overstated by m ... 

Domino's Pizza, Inc.
Trish I placed an order online and arrive to the store late to gi ... 

Do not use Porch Will never use you again. Prepaid for TV wall mounting thro ... 

J. C. Penney Corporation, Inc.
Anonymous Got a small projector for Christmas but was not what we exp ... 

Hyundai USA
C.A. I own a Santa Fe 2015. This is my second Santa Fe. I am ver ... 

The Directv Group, Inc.
Christy Mills I called DirectTV on Friday, January 24th, 2020 to discuss  ... 

Safeway, Inc.
Bishop.Cephas I love Safeway on Harford Road Baltimore Maryland Bishop.Ce ... 

Disgusted It is shameful that you continue to sell bettas in tiny bow ... 

Anonymous We were seated at a table. Waited 20 minutes to even get as ... 

Home Depot
Anonymous The only thing that I would like to see Home Depot in Kyle  ... 

Chrysler Group LLC
T-Bone Handicap mobility, I'm needing into on what you have availa ... 

Anonymous To:Joe Norton your Moto E5play phones are not good phones i ... 

Donncadh O Cinnsealaigh Tried to join netflix and could not, when speaking to their ... 

Geico Corporation
Bonnie Cosentino I'm very opposed to the Geico commercial which references & ... 

MetroPCS Communications, Inc.
Dissatisfied I would rather have a colonoscopy than try to get informati ... 

Papa Johns
Carol Last night we got a pizza and added meatballs for the first ... 

The Wendy's Company
Chris B I just like to know why people are being charged $5 for 4 w ... 

Chick-fil-A, Inc.
Chick-fil-A Corporate response to Terry Thank you for informing us about this problem. We will remo ...