Branch #964-North Oak
Today, there was another incident with your teller Cheri. She mistakenly gave me the wrong amount of money on a check that I had cashed. As I was getting ready to drive off, I noticed the amount was wrong and called to tell her. She asked me to input the canister back into the tube while the suction was still taking place. Because the suction was still taking place, the canister flew out of my hand, hit my car and then rolled under my car.
This is my final straw in working with Cheri and her careless behavior and attitude(there have been several previous issues discussed with the branch manager (Kelly Huth). I went into the bank and asked for a manager. Sundi said that she was the manager on duty. I explained exactly what happened to her so my experience could be notated. I told Sundi that I do NOT want to have Cheri as my teller when I use your bank. She has been rude and careless toward me too many times. Cheri then said, out loud, that she agreed and no longer wanted to help me. This is the exact reason why I am having issues with her. She clearly doesn't want to do her job correctly. The appropriate response would have been to apologize for telling me to insert the canister at the wrong time, as she was the one controlling the suction. I have had the most awfulexperience in lack of kindness, accuracy and communicationin using your location and I want to speak with a Regional Manager.
Cheri is the only person that treats me disrespectfully and I have neverhad issues like this, especially when banking. Please follow up with me ASAP.