Information, reviews and public commentary for US companies

 

Arvest Bank-Bentonville

Rating
0.277778
Web
www.arvest.com
Address
201 NE A St
Bentonville, AR
72712-5388
County
Benton
Contact
David Short
Role
President
Phone
(479) 271-1253
Fax
(479) 271-1320
Annual Sales Est
$484,361,000
Employees
200
SIC Code
6022
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G.A. OBrien - 5 d 8 h ago

Gday Arvest i had a crisis having to get arvest bank wires from 2016 for court to prove land purchase.. I am in a foreign country and this my retirement savings.. Sincere thanks for very quick reply with important wire informaton for court... Arvest West Plains porter wagner blvd Sincere thanks to Dewana Hawkins and wire dept.. .Arvest is an exceptional bank GA OBrien Thank you arvest happy 2020

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Tim R - 2 y 69 d ago

1

Well, i'm going to say this probably has to be the worst experience i've ever had with Arvest. I called in about a overdraft charge i had on my account, which i get it, i'm in the negative on my account, its a overdraft. I made that choice, you don't need to throw it up to me about it over and over again. Here is the kicker though. A string of charges were done on the 10th of November, which mind you is a Friday and a normal business day. Then the charge in question happens the next day later, on a Saturday. I get that there are no charges processed over the weekend, thats fine. However, these charges didn't come out until the follow Tuesday according to them. Next, they all came out on the same exact day. So you are telling me that the charges on Friday couldn't have been processed by the end of the night Friday? Well thats wonky as hell but fine. However, apparently Arvest's system doesn't do any of the transactions in the order they receive them in. So the ATM transaction actually came out first even though it happened a day later then the rest of the charges. So now i'm sitting here with a $85 over draft fee that i shouldn't have gotten in the first place.

At the end of the day, i feel like Arvest knows that situations occur and sometimes you have to overdraft your account for whatever reason and they understand people will do it with a ATM. So i kind of feel like this was done on purpose for them to make more money off of people who are already having a hard enough time. But then to top this off, i can't find anywhere that specifically says that it happens in this order, i had to be told this by a representative. When i asked to speak with a supervisor the representative responds with "Okay but she is going to tell you the same thing.". Well first off, you are in a customer service position, you should respond that way no matter how annoyed or upset the person you are talking to is. Thats just wrong in general.

So anyways, i get a hold of the supervisor and explain the entire situation. Her response is, "i've been here for 5 years and thats just always the way its been done and i don't see it changing in the near future." So basically, get used to it is what i'm hearing. I even remember asking several questions that left the supervisor stumped and she was struggling to even give me a answer because she obviously didn't know. Such as, "These charges were done on two separate days and yet they are coming in on the same day even though most of them were done on a business day." There was such a long pause in silence that i actually thought the supervisor had just hung up. The only answer she gave me back after about a minute and a half of silence was. "Well sir it was your choice to overdraft in the first place." Well no shit, i was the one that did it but i was under the impression that things would come out in the correct order and i'd only get hit with 1 charge, not a extra $70 worth.

Anyways, apparently she has sent a complaint ticket up the ladder. Which was just a way to get me off the line because she really didn't have any answers for me. I'm not Holding my breath about this because this entire system was designed to just cheat people out of their money. I've even had times where i've transferred money between my accounts and its come out twice. I've had to call in to get that fixed a few times. This was just a bad experience in general and i may end up going to another bank when i get the time.

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Margie - 2 y ago

0

Amazing! I am having the same experience. They told me they have an order in which they process tranasactions. And guess what, it is NOT the order the transactions occur! I have asked them for the times all the transactions occurred 10 times! They gave me the debit card ones but have refused to give me the electronic payment times, which were the ones that had the overdraft charges despite being already pending and taken out of my account balance prior to the debit card transaction that caused the overdraft! Its the banks way of getting money!

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Nikki - 2 y ago

0

They definitely do this to make money off of people, I have a check sent for my car loan, and nearly every time it gets processed, I get an NSF fee because they cheat and say it's pending, and even though I cover the overdraft, all of a sudden it's paid and the money i transferred to cover it is now going on today's business, not when the check came in. They are willing to lose customers over $17, so this time they are definitely losing customers that have been with this company for over 10 years. Good job Arvest! You've taught your employees that your customers don't matter, just the money does. I'm going to tell everyone I know that this company is not worth the time and headache, and that there have to be better banking institutions out there.

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Crystal - 239 d 5 h ago

0

You are absolutely right I am dealing with the same thing. Friday morning I had transactions go through my account and the money was there for them to clear. Then Tuesday I go to the ATM to over draft my account thinking I'm only going to get a $17 overdraft fees because everything else already came through my account here it is Wednesday and I have 5 $17 overdraft fees. I call the bank and she tells me that all the transactions that went through on Friday they didn't clear in till Tuesday conveniently that is when I over drafted the ATM. If the transactions didn't go through my account On Friday when the money was taking out then I wouldn't had to overdraft my account because I would still have money in there. Then she proceeds to tell me that deposit go 1st then ATM withdrawals then transactions. So basically what she was telling me is that all the transactions that went through my account on Friday took the money out which made me not have any money on Tuesday so I went to overdraft my account thinking I was only going to get one $17 fee But instead they decided to process those transactions the same day I overdrawn my account So they can charge me an overdraft fee per every transaction. What I don't understand is how that is legal how can they get away with that if the money was taken out of my count on Friday and I was unable to access it because it wasn't there but then they decide not to process it until Tuesday so I will get over draft fees. This bank is screwing people out of their money. The way that they can duck business should not be legal because they purposely process those payments so it would charge my account and over draft fee per payment so that way they would get more money out of me. There has to be something that we can do because this bank needs to be turned then.

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Charlotte Ross - 120 d 10 h ago

0

Oh, wow, this so just happened to me. Then I was belittled and threatened. And was told that Arvest Bank has no corporate office.

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Karen Boyd - 35 d 9 h ago

0

We had the same issue years ago with Arvest. They will run the large amounts first and then the smaller amounts. Not in the order they appeared as a transaction. Their reasoning is the figure the larger amount is the more important item. I have to call bs. They obviously do it hoping you overdraft. I make it a point if it looks like I am overdrafting, to put that $10 or $20 dollars in the account even if its getting a friend to write me a check to cover it until it processes through. Becaue Arvest will slam you with overdrafts fees then get in your face. They must train these people to have attitude over it. Mark my words one day there will be a reckoning and Arvest is going to have to pay back every overdraft due to rearrangement of the order of the transactions.

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Donna - 107 d 17 h ago

1

I tried to cash a check written on an account at Arvest in Mena Arkansas. Because I am not a customer of that bank, they were going to charge me a $5.00 fee. I think that is wrong as the check was from one of their customers and I went to their bank. I will never take another check from Arvest, and I will NEVER do business of anyknid a Arvest bank,

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Karen Boyd - 35 d 9 h ago

0

I agree. A bank is not supposed to charge for cashing a check written from their own bank. Ludicrous to charge a fee.

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Anonymous - 87 d 17 h ago

Just Me I will never ever do business with any ARVEST BANK of any kind & here is why! I know that I over drafted my checking account several times! When I was told that I owed $416.61 cents I offered to pay that back I had a check for a very large amount of money that I wanted to get cashed so that I could repay the money that I owed them a certain lady at the arvest bank in West Plains Mo refused to cash the check here is what she said that the check wasn't from a real bank in Springfieid Illinois! I also tried two other times to pay that money back that I did owe to them that very same lady rejected my attempts both times when I had the money to pay that bill so I don't believe that I should have to pay that back to them! But I am being forced to if I want to open a checking account at another bank!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Charlotte K Ross - 120 d 10 h ago

0

The branch here in Little Rock, was horrible to me. I'd complained about an incompetent teller and the manager called me today, and belittled me and basically threatened me. He told me to not ever call that bank and call one of his employees an idiot. Sounded like a threat to me.

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Ryan - 273 d 20 h ago

0

Tuesday April 22 I called the Arvest customer service line (and I use the term "service" loosely) to inquire about my overdraft protection because my dad was on his way to Little Rock, AR for emergency open heart surgery and I needed gas and a little cash to go. I was told via your representative that all I to do was sign up for that he could do it over the phone but it would take a couple days or I could go to a local branch at it would be available "immediatly". Long story short I write a total of three checks thinking I'm covered. Apparently I'm not covered because I'm negative 51 dollars and my checks have been returned. Now I get to pay returned check fees at 25 dollars a pop. Either your customer service reps are poorly trained, stupid, don't care or are just flat out liars. I don't have a lot of money and I'm confident a company of your size will not miss business. I will be opening an account with a local community bank in the coming days. Thanks for the added stress Arvest! Home town banking my as*

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James Reardon - 1 y ago

Been trying to get help while in Costa Rica for 3 weeks and nothing is working. I just read the reviews below and none is good! WOW!!!

Up until now, I have not had a problem with Arvest and the employees have been helpful. I am locked out of my account and may have to fly back on donations from friends to get it straightened out. All I get is canned emails showing that nobody even read what I submitted. Probably nobody is reading this but us chickens.

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Corinne - 1 y ago

0

I have dealt with many banks during my lifetime and Arvest has the distinction of being the WORST. Their people are not trained and have to go to supervisor to get the simplest question answered; their employees are totally unempowered and can do nothing other than take the money. We have had a business account with them for several years, and recently were contacted and told that they had shredded all of our opening documents and want to start over with a 28 page application. They have lost a deposit and claimed they never received it and then 2 months later I get a call from the mailroom saying they found a deposit check and what did I want to do with it. Horrible, horrible bank.

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Mad@hsv - 1 y ago

0

Terrible service. My husband's grandma now has to be without diapers and food because we deposited her check through the ATM and the manager doesn't want to lift the hold, even though she did a reliability release and had it cashed last month at the same bank.

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BRANDIE DAY - 1 y 149 d ago

0

The worst bank I have ever dealt with. Had a company making small charges on my account over a period of a year. I didn't notice because they were small charges and I do not get a statement in the mail even though I have requested one multiple times. I noticed the charges about 10 days ago and called. There was a total of $611 taken out of my account. The refunded $129 and said the rest was my responsibility because I didn't notice sooner. Way to take care of your customers Arvest. Will be closing my account and going to a different bank first thing in the morning.

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Amanda - 1 y 190 d ago

0

Bought a truck from a company harvest bought and every month when I'm still within the grace period they repossess my truck and now no one will talk to me or return my calls still making payments on a vehicle that was repossessed you think they would care a little more about there customers but of coarse they dont

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Brenda - 1 y 201 d ago

I was just informed that Arvest Bank, after buying out First Federal and then Bear Bank, sponsored the turtle races in Harrison, Arkansas. Basically every year our town has a turtle race for 4th of July. This is a very tragic event as the turtle population is dwindling very quickly. Turtles are dropped, drilled,painted,starved (all of which are almost always pregnant females) and set on hot pavement where they basically cook since turtles can't control their body temperature. We've been trying to get it stopped for years and already less and less people are doing it. More than half of the turtles entered end up dead. This is a very barbaric event that entertains people on the exploitation of animals. To sponsor this event shows a callus disregard for life, animals and their habitat. I'm seriously considering pulling all my accounts from Arvest. I also plan on informing more of the public and let them make their decision if they want to bank at a bank that sponsors an event like this.

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Clueless Management - 2 y ago

0

Who was the brainiac that decided they could save two cents a year by reducing size of the drive-thru receipts down to about two inches? No room to write notes on it for bookkeeper but more importantly more easy to lose or fly away and harder to read for visually impaired. Thanks for lack of understanding your customers and discrimination against the elderly.

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Brenda - 1 y 201 d ago

TOTALLY AGREE !! But now they also do not want you to use "deposit slips" either, so when you check your account online you can only see a total of the deposit, not each check amount. So far they are still accepting the Duplex brand deposit slips, which I'm forcing them to use. ANOTHER stupid idea. duh

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Rcm this is where I'm starting on my goal to let as many people in ark and ok know about how Arvest treats there customers when in need of a little help I have 2 accounts with Arvest for a short time longer 1 acc last year all year I kept between 4000. To 5000 in it and up till 2 weeks ago all of this year I kept 10.000 in it until I put a down payment on a new vehicle for my family the 2nd acc I have my paycheck direct deposited to it and we pay all our utilities and bills ect.... now I have been watching my credit score for all of last year and this year it has been the same 6.55 Arvest will not work with a 6.40 that is there cut off well I went to the catoosa ok branch and ask them if I could barrow the remainder of what we owe which is 6500. Plus we wanted to start building our credit up sounds perfect after 3 days they tell me my credit score is a 0 and this is with the same company i had been watching my score under the lady ask if I could bring it up to let her see it I said yes thinking I'm getting a chance to turn this around I showed and they all agreed it was right but there computer still said 0 and that there was nothing else they could do I spent an extra $19.90 just for what reason and I had been with Arvest for close to8 or 9 years so Arvest does not try to help anybody make there life better they lie they are not an honest family Linder they really could care less on trying to help these people (Arvest ) are rip offs - 1 y 232 d ago

Rcm

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cbmurray48@gmail.com - 1 y 247 d ago

1

Mr. Short, I am registering a complaint that does not seem to be able to be resolved by the local Arvest staff. On May 1 my husband entered the hospital in Tulsa, OK and ultimately he has had to have heart surgery. During this time we went to the Arvest ATM located at your 91st and Delaware Arvest bank. I was trying to withdraw funds from my husband's social security card at that location ATM and the funds did not come out. I went into the Manager at that locations, who was an Asian woman. She proceeded to tell me that since it was not a card from Arvest they could not help me and I would have to contact the card from social security. The Manager said there was nothing she could do. This did not seem right.I was not happy with this display of lack of knowledge and help on having the ATM audited. So I went to my personal Arvest Bank and talked to the people we work with on a regular basis. The Assistant Manager, I forgot her name, tried to contact someone in Arvest to see if they could check the ATM and have the camera and perhaps and audit done as the social security card shows the $400 was deducted from that card. Everyone I have talked to has been amazed that Arvest can not do an audit or check your cameras for that ATM to see where that money is floating as it did not come out to me. Does this not seem odd to you? We need this $400 and we want to know where it would be. Perhaps I did not grad the money quick enough but it HAS been deducted from my husband's social security card and is no where to be found. I am asking for that ATM machine to be audited for the date of May 1-3 as were running to a from the hospital and I am not sure which date it was. Again I spoke to the manager at the 91 and Delaware Arvest where the ATM is located and the Arvest Asst Manager at 71 and Sheridan where we bank regularly. I look forward to you immediate response on this. I have though about going to the local News to have them deal with this, as at this time this is overwhelming with my husband's health condition and our need of fund. Thank you for your help in resolving this lost $400. Sincerely, Mrs. Brian Murray

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The worse bank ever - 1 y 247 d ago

0

Could be worse I just received a judgment of collections from 2011. Everything is current and no one can tell me what it is The best part is I'm a Arkansas resident only did business in Arkansas branches but the suit was filed through Missouri... Why would they do that?! Oh because the statute of limitations is 5 years in Arkansas and 10 in Missouri... Unethical.... I'm sure a nice lawsuit would uncover many many people that have been unlawfully brought judgments against!!! Arvest is the worse!

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Pattee - 1 y 259 d ago

0

When I see a commercial on tv bragging on customer service in arvest bank psi just about throw up. In the local arvest bank here in NE okla you can always expect a wait there's some staff there but they don't do anything. It's not the exception It's eveyday this morning as usual there was a line in the lobby 7 employees there just one teller waiting on the customers 4 were laughing & joking in an office 2 more were at desks twiddling their thumbs & 1 teller no one had a customer none of them were even remotely busy & not a one attempted to get behind the counter & help someone we all had to wait for the one teller while the others had a good time goofing off customer service what a joke!!

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Anonymous - 1 y 266 d ago

1

I enjoyed banking here until I got over a grand stolen over an 18 month period and they kept telling me I couldn't get it back because I was in possession of the card. Only reason I was ever given. Then a transfer I cancelled on my account 6, count em, 6 times put me in the red today. It was pending so I transferred money over to get it back up at about 7:30 this morning. I got off work at 1:00 and the $17 fee got posted to the account. I was then told I couldn't close the account until the $17 went through. Good going Arvest. I'm done with your bs.

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