I made a purchase at the Sawgrass Ashley Furniture on 6/28/17. Beaux Beard was pleasant and I believe he is a great asset to your company. I picked up the 5pc coffee table a few days later but after assembly, I noticed that one of the pieces was damaged and called Ashley customer service. They provided a few options and after some consideration, I accepted a "gift certificate" in the amount of $75.
The certificate was dated/printed July 25th, 2017 with an expiration of 9/8/17. Unfortunately, September 1st, I began to prepare for Hurricane Irma. The week to follow was very hectic and chaotic for many of us in South Florida. Broward County schools were closed as of Thursday the 7th and I, as a Law Enforcement Officer and First Responder, began working Alpha/Bravo Shift, 12 hour workdays on the 8th.
Hurricane Irma came and left, leaving us without electricity; my vehicle got destroyed by a large tree that fell on top of it, and I for days, I made long lines for gasoline in order to keep a generator running. Today, I have worked 19 days straight with no days off. Fortunately, today is my last 16 hour workday and tomorrow is finally my day off. I called Ashley Furniture customer service, and I explained all of the above. I asked for an extension on their "gift certificate" as a courtesy, just like many other major companies are providing payment extensions.
Before Hurricane Irma, I had no time to think of going furniture shopping but instead Ashley Furniture said I had more than 30 days to walk in their store and denied my request. Ashley Furniture is ignoring completely the expiration of their own certificate as if I did not have the right to walk in on 9/8/17. I was very upset, and I sincerely apologize but like I mentioned before, I have worked 19 days without proper rest. I am tired! I respectfully request that you reconsider and extend the expiration on the "gift certificate" number: (hidden)3057.
A NOT SATISFIED CUSTOMER
I will never buy furniture from Ashley furniture again!!!! They will lie to you as if you furniture will be delivered and it want!!!! I spoke with the scheduling manager "Torrey" or "Torry" he was very rude,disrespectful,inconsiderate....but representing them in a manager position! I told them I have real job where I can't take off a week later to get a new scheduling date! I talked with the store manager and he had nothing to say! I will be demanding a refund or furniture on the 29th!!!
What a nightmare this is turning out to be. I ordered a $5,000 bedroom set and the pieces are not in perfect condition. THIS IS THE 4TH TIME THEY ARE COMING TO DELIVER PIECES I HAVE PREVIOUS REJECTED DUE TO DAMAGE. If you cannot make the furniture the right way, then get out of the furniture making business. I could understand if it was a $500 set but a $5,000 set and this is the workmanship??
My time is worth a good amount of money and I have to waste that for you mistakes. Good job Mr. Wanek! You are doing an impeccable job with quality control.
Here is my info if you feel like you want to make things right.
New Delivery Date: 09/22/2017
Sales No: 520168880
Sale Date: 09/03/2017
Do your furniture shopping elsewhere. Salesperson's very nice to make a sale, but when a problem arises, they don't want to hear it. On 8/27/2017 my wife and I purchased two framed glass covered pictures from Ashley Homestore, Bell Road in Glendale, AZ. We needed to buy two to fill the space needed where we were going to hang them. They had a sale on the pictures we liked, buy one get one free. Each picture came out to $275 and the total with tax was $600.60. I hung up both pictures using hollow wall picture framing screws that handled 50 pounds. (The pictures didn't weigh that much though although on the heavy side). About three days later one of the pictures fell off the wall and crashed to the floor destroying the frame. We immediately took the other one down so it didn't fall also and it is in perfect shape. I take full responsibility for the picture that was totally damaged and will pay, but now cannot use the other one and was to return it. Called customer service twice and was told we can't return the picture because all of a sudden it was listed as "sold as is" and no refund. We were not told this by the sales person, it does not say that on the ticket attached to the pictures or on the receipt. All we got was a "sorry". Also spoke to the salesperson, Amy Holt, that sold us the pictures and she said the same. Her solution was to go to the hardware store that we bought the hangers from and get reimbursed from them!! Two problems with that......one it is a totally ridiculous suggestion if not insane and second I am not talking about the damaged picture. She must have said that five times, then told me this conversation is over and hung up on me. As I said I am paying off the picture that was destroyed and just want a refund for the picture that is in perfect shape. No one said, no refunds. Yelp is next.
9/15/2017 - it has been a week since I spoke to the salesperson and was promised a call back from their manager. Of course, no call at all. I guess the Better Business Bureau would be of better help than the manager anyway. Plus, I at least was able to write this review on as many sites as I could possibly find.
Desired Resolution: Return the good picture with a full refund.
I went to get my furniture and I loved the experience! The sales lady was wonderful! Today was/is delivery day. They have notified me for delivery. They never showed. The call center didn't seem to care. The store manager didn't seem to care. I told them to cancel. $1500 SALE lost due to horrible management and delivery issues. PAID DELIVERY I might add. I took the day off of work and lost $. I am very disappointed. I am on this site and about to call corporate. They clearly need to know what is going on in their stores.
Purchased 2 Damacio power loveseat and Sofa on 1/31/15. Paid 329.99 for extended protection plan. We were told by store sales person and store manager the protection plan covered everything except paws & claws. We started noticing the leather fading to the point it was leaving the sofas with bald spots which show up really well on dark leather. I have spoken with (Kim) store manager in Kingsport Tn, sent pictures in and was lied to about everything. GBS won't stand behind the claim because (Ira) states Ashley knew they didn't cover this when I bought the warranty. I am disgusted with this company and your pretty but cheap furniture. I probably won't hear anything from headquarters either but I feel better. If this is how you want people to view your company then that's on you. I have and will be telling everyone how you do business in Kingsport Tn. I have a claim with BBB number is 114340. Social Media as well. Kim @ store might not hold up to her word but my word will be out there also. At least give me back my 329.99 for protection plan since it's not worth the paper it's written on. Thanks for listening. I feel better.
We bought a bedroom set from Ashley. It was delivered today but we refused it because of scratches nicks and black marks. We went to the store and spoke with salesmen. They said their delivery people are separate from them. The delivery people said the problem was the manufacturer. Everyone passes the buck. What a horrible experience. I have waited a long time for my furniture. So disappointing. This is my first experience with Ashley and last. Do not buy from this company.
yep! Experiencing it right now, too...
Ordered a dining room set over a month ago. Never called... I finally called and they scheduled me for a delivery yesterday. I called them in the morning because they never called me to confirm my delivery. They confirmed I was number 9 on the drop list, so I should get my delivery in the evening. NO CALL NO SHOW!!!
I called customer service and they were supposed to have a manager call me back 4 hours ago.
I called and spoke with manager at the store where I purchased it and was told, he couldn't get any answers either. No one in my area received their furniture yesterday
DO NOT PURCHASE FROM ASHLEY FURNITURE! UNBELIEVABLE! POOR CUSTOMER SERVICE !
- and I'm supposed to accept that answer??? REALLY???
DO NOT BUY FURNITURE FROM ASHLEY FURNITURE IF YOU EXPECT TO RECEIVE YOUR ORDER TO BE DELIVERED CORRECTLY THE FIRST TIME!!!!!!!!!!!!!!
Extremely dissatisfied with my experience with the purchase of my furniture, that is the whole experience of it!! The sales person (Kelly) at the Clackamas/Happy Valley, Oregon store completed ordered the two wrong beds, then had the nerve to blame his arthritis for the error - take ownership of your mistake and apologize for it too you idiot!! To make matters worse, when he ordered the correct beds, he neglected to state on the delivery that there was to be a pick up of the wrong beds that got delivered in the first place, so when the delivery team arrived they could NOT do the delivery, nor the pick up because it was NOT on the order!! Last night was the third time Ashley furniture came to my home to deliver the correct beds and pick-up the wrong ones only to discover that the order got messed up a third time!! This time the correct beds came, however, one to the two beds did not have the side rails included on the order and therefore only one bed was delivered and we are now on our fourth attempt to get the correct bed this Saturday and have the wrong bed pick-up!! When I called the store manager to find out what Ashley Furniture is going to do to make this right for us, the manager raised her voice to me!!!! I'M THE PAYING CUSTOMER WHO IS HAVING A PROBLEM WITH THE ORDER BEING WRONG AGAIN - YOU NEVER RAISE YOUR VOICE TO A PAYING CUSTOMER EVER!!!!!!!!!!!!!!!!! HEY ASHLEY FURNITURE, WHAT ARE YOU GOING TO DO TO MAKE THIS RIGHT?????????????????????? YOUR CUSTOMER SERVICE SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi my name is Jennifer we live in San Antonio tx I don't know who I'm writing to but hopefully someone who can help we purchased leather couches from ashley here in San Antonio tx they started pealing. And the manufacture said that Ashley should replace them we spoke with the Ashley furniture store in new Braunfels tx they were no help they kept telling us if u don't have a specific sticker there's nothing we can do cause it will be denied can someone please help us Ashley furniture is suppose to have good customer service always take care of the customer why is this happening we need to talk to someone who can help us please call me (hidden)
You too, just happened to us today too.
Same with us too! When the first problem comes up with your furniture they want nothing to do with you. Do not buy Ashley Furniture!
I was looking for a power recliner and found one on the internet made by Ashely. Look pretty good for the price.check on Amazon and found the same unit for the same price as on Ashely website.
Decided to drive to a Ashely store to check out. Didn't have one on display but decided to order one anyway. The salesman said the price was $700, wait a minute, Amazon was $450 I told the salesman. I pulled up the ad in Amazon on my phone, he said he would match the price. Salesman came back and said it wasn't power, yes it is. Pulled up the ad again on my phone. He said ok.
Few minutes later comes backto says he has to charge me $ 400
For shipping, I live 50 miles away.Blow me!!!!!
I bought a complete sofa set about 5 year ago from Ashley, which includes love seat, 2 and 3 seat sofa set with recliner,
One of 3 seat sofa got teared off so I decided to buy the similar one from Ashley, and I bought about 2 month ago from Ashley Leesburg, VA, I noticed after next day that the middle seat is not going all the way to back and thus very uncomfortable to sit and also looking very ugly. I called customer care, they decided to send the technician and the technician feedback was "It's not defected this is how it is make", Called Ashley Store and showed them the pictures and guys from the stores accepted that this is defected piece and suggested me to call customer care.
I called them again, they send another technician, who also accepted that this is a defected one and also he wrote the comments on his phone/ipad in front of me that this item needs to be replaced, Got call from Customer care next day and saying that the second technician is also saying that this isn't a defected piece and Customer care forwarded the call to the manager and I left a VM and it's been more than 4 days, he even didn't bother to call me back,
That's how Ashley treat with their customer when there is real problem, This is really very very annoying, frustrating and unacceptable.
I'm posting the picture of NEW defected sofa and the OLD one which I had it earlier, you can clearly see the difference.
Worst place to buy anything!!! The customer service is non existent !
The quality of furniture is CRAP!!
They left my 78 yr old mother to sleep on the floor for 4 plus weeks because they didn't have all the pieces too her bed!!!
Shame on you Todd Weinick for allowing this to happen!!
the Ashley furniture in Dover Delaware SUCKS big time! Buyer beware!
Ashley Furniture is a joke. My delivery date has been rescheduled now twice due to the items not being in stock. My contract says 14-28 days for delivery. I am now on day 40 with no furniture. Customer service does not care...HORRIBLE company.
Never ever open up an Ashley credit card. This is a scam. I've been promised no interest charges for two years. I've been getting interest charges every since I opened up the credit card. The store I bought my furniture tells me every month it will be resolved. It has been four months. I call every month, and stopped last month at the store. There has been no resolution. I'm warning all consumers. DON'T FALL VICTIM to the NO INTEREST for so many years. This is a lie!!
To Whom It May Concern: I bought all my furniture and appliances from "Atlantic Home Furniture" in Mount Pearl, NL. My sofa set was by Ashley! I received the first set damaged and they replaced it same day. I put it in place and went of to work for two years. I am now home, and the set fell to pieces. It peeled or chiped away in seams and seats. I went back to Atlantic and they refused to help me due to time frame. No amount of explaining worked. I know other customers that had problems and they replaced it and gave them a deal on next set. SO, I am asking Ashley to step in and help me out with replacing my set. All people should be treated the same. I know the other customer and why is it ok for one and not th other? This retail store is not giving Ashley a very good name. I sell furniture in my work in the North. I know Ashely has a good name. So, it is the Retailer that is not servicing this set. Please reply. I can also send you pictures, if you like.
Thank You! Louise England (hidden)
terrible service applied for credit just 433.00 dollars to build credit but!!! was denied. will not buy furniture from your company besides overpriced anyway .
Hi-my husband Jim and I purchased a bedroom set for our daughter 8/11 from the Nashua NH location. We just moved to a new home - and I'm due with my second child (9/5). My daughter currently has no bedroom set-and we chose a set we loved from Ashley-with the expectation set it would be 2-3 weeks until it came in-perfect given my due date. We were told we could get an update on the order after a week. We called two weeks later-my husband was given a date of 9/1, and I was told 9/2-both on the same day by the same person. We thought since the days were close-we'd try again in a few days. Started feeling a little skeptical. Call back 3 days later and they patch us through to a manager. We were confused. The manager says "did Justin call you a few days ago?". Not sure who that is and no, we didn't get a call. He says-the product you bought has been discontinued-if you'd like to come down and look for another set you can. We are now 3 weeks past purchase-and we are being told we have no product?? We paid outright for the set on 8-11. Had we not called, when would we have heard? He then placed us on hold and comes back-saying it looks like we may have gotten the last one and it looks like delivery will be 9/9 but there is a lot of confusion and he wants to get the story straight and will call the warehouse in the morning, which opens at ten. A couple hours past ten and no call. Husband calls-told us they have good news-they "intend" to get us our set on 9/12. Intend. Not feeling confident-my husband states-that sounds like a 50/50 chance. Well, yes-admits the manager. He asks if he can confirm they have the set and all pieces. No, he says. From that point, we talked to customer service in Manchester, Hudson and corporate. We were told a new date of 9/17. Finally, yesterday, we are told there is no bed and if we aren't satisfied, we could go somewhere else. Mind you-we were assured that you can't order something through the system if they don't have it-but sure enough, they didn't. This was from customer service in Hudson. The Wisconsin location told my husband she couldn't share any details with him. We are the paying customer! Her name was Denise. All this hassle, time spent on the phone-almost one month past purchase date and no set. We asked for a full refund and to cancel our order and we are told 3-4 business days-totally unacceptable. We need to purchase a new set for our daughter asap-I'm having a baby any day-we don't have time for this. We will be going to the BBB and every social media site we can to tell our story. We hope this gets attention from someone at the company who actually cares. Just pretend to care!!! That would be more than anyone has done so far!!!
We purchased a sectional by Ashley from Alabama Furniture Market 11/19/16 , for $2330.90. We had been looking for months for the perfect sectional ... We went to this store and bought on website this sectional , because we knew the name of "Ashley " was a reputable name . We went to the store to pick up the furniture when it arrived , it was wrapped in plastic tightly... we were putting it together when we noticed there were no legs in the set ... called the store , they had to order , We received the legs, but as we were putting the couch together noticed several scarlet , tears, and sewing that was less than perfect , we were told if we needed to we could bring it all back. We wanted this furniture to be for Christmas so we were desperate , and were afraid we wouldn't have furniture for Christmas in our new home ... This is the worst couch I have ever gotten , the seats slide out, the back pillows bunch up , the couch is not comfortable at all !... 3040166,3040156,3040108
Todd Wanek, please read the reviews on your website if you even one ounce of ethics. Your reviews are horrible, your customer service is non-existent, the furniture quality is sub-standard, your policies should be abolished, and your staff should all be fired and charged with fraud and misrepresentation. The almost $5,000 I spent in your Hagerstown, MD store netted me a delivery of sub-standard, incorrect, and heavily damaged furniture that your company will now not stand behind. The furniture looks like it was in a train wreck on the way to my house. The staff was extremely rude and obnoxious. Now you want me to pay nearly $1,500 to your company to take back the junk that you sold me. Are you serious?? I have contacted the BBB, TV stations, consumer advocate groups, my credit card company, posted all over social media, and will continue to do anything else that I can do to expose your unethical company and let people know what to expect if they plan to purchase anything at your store. To everyone that reads this, please do NOT ever set foot in one of their stores unless you like throwing away your money and experiencing a true nightmare. I am proud to say that I work for a company with strong ethics. If we make a mistake it is fixed promptly, and not at the customer's expense. That's what customer service is! Your company should take some lessons! You need to be forced out of business so that you can't continue to mislead and rip off any more unsuspecting customers! Shame on all of you!!!!! Also, please add a rating that is below Zero Stars - you definitely need it!
This is the ABSOLUTE WORST company i have ever dealt with. There customer service is disgusting! I just hung up with a woman named Taena who stated she was the customer care supervisor. As I was calling in for the complaint that I had the tone of her voice was as if she gets these calls all day long and she can care less. I asked to speak to a manager she stated "mam, that's why i put you on hold..I spoke to my manager they made up their mind and will not refund you." I have NEVER been treated in such a poor manner by someone who is suppose to be a supervisor. My complaint was as follows. My boyfriend and I bought a couch from Ashley about 2 weeks ago, when it was delivered to our home the moving guys tried going up our stairs ONE time and stated "it wont fit" we had them leave WITHOUT signing for the couch. We lost our delivery fee which was $150.00. When speaking to our sales rep from the Carle Place location he stated if we denied the couch he will only charge us $50 for the bed frame we bought (WE HAVE SAVED TEXTS WITH HIM). Long and behold when going back to the store we are still being charged the FULL delivery amount. The manager talked us into keeping the couch and having their more experienced movers bring up the couch for us, we agreed. Today 9/2 the "more experienced movers" came and did the SAME exact thing the first guys did only got the couch right up the stairs and through the door without taking it apart!!! ASHLEY is charging their customers a $250 delivery fee for more experienced movers to do the same exact work their lazy drivers wont do! We spent over 2K at this store and they will not refund us ANY of the money we spent on delivery charges. If you look at Yelp most of their complaints are about their movers who don't do their jobs! I will NEVER shop at this business again it is a complete scam!!! I will let everyone who even thinks about shopping their know that all they do is take your money and have the worst customer service.
Just received my new couches..first colors don't match and the power doesn't work on the sofa..called store and being given the run around..main sofa was not put together and found a bracket plus bolt under the couch..this is horrible..horrible service and horrible customer care... @ashleyfurniture ... recommend no one buys from them ...horrible
I had a similar experience with Ashley's furniture not being put together properly. Yes, it is very frustrating because once it is in your home they don't follow up and you have to continue to call them. The best we all can do is tell others, so they can save themselves a lot of time and disappointment.
ASHLEY FURNITURE SUCKS ALL THE WAY TO THE BANK.....