Ashley Furniture store sucks. I am still waiting on my furniture I order month ago. They only look after their employees. Don't do business with Ashley furniture
Want to purchase one of your recliners. Can't find what I want, smaller recliner leather brown with adjustable neck and lumbar support. Do you make this type.?
Warning!! Go somewhere else. This company does not deliver what you buy! If you don!t listen, do not be asking for advise!! I have received two repacements for my purchase, and i had to pay for the replacementsbefore I could get refund. Needless to say I an still waiting and very irate!
The worst customer service ever. I'm going through it with them now.
furniture from Ashley is garbage, don't shop there
To show respect to leadership at Ashleys I am sharing my experience thus far on the purchase from the Joplin MO store. I am done tearing up after three consecutive deliveries 45 minutes from Joplin to witness the opening of couch boxes to see damages to the leather couches again and again. Left a message for Mr Wanek as I feel he needs to know the reason for his damaged inventory and undeliverable product. Your assistant has my number.
We purchased furniture from the Murfreesboro, TN store on 2/4/17. We were told that we would be called to verify the delivery "window" and that it would be at a time convenient for us. WE are available ANY day until 3pm but not past that due to work obligations. Repeated calls and we are being told "have no control over delivery time, it is computer generated." Would cancel but then I would be charged a restocking fee. I will certainly never purchase there again. Calls to customer care are of no benefit.
I placed an order for a bedroom set and vanity the first week of January. First of all they claimed the items were on backorder and the soonest day they could be delivered would be March 3. Only when I called today 2/18 to confirm the delivery date does the rep tell me I am scheduled for delivery on March 11??! Wtf?? I told her no, that date was never given to me or agreed upon, she said it was the first available day they had. I told her I work that day, I have to have a Thursday when I'm off, and that I already made arrangements so I could be available on the original day stated. She said the manufacturer sets the dates and they always can change at any time. Then she said if I need a Thursday she can have the date set for March 9. I told her it's messed up to put people through not only a 'backorder' but to keep changing the dates without telling the customer. Like I have better things to do like keep having to rearrange my schedule. Is nothing but bullcrap. I will not be purchasing anything else from Ashley. This experience has not been a good one, let's hope I get my furniture before next year. If they keep this up I will be reporting them to the BBB.
I'm going through the same thing. It's horrible. Changing dates on me and the delivery is messed up every single time. So far they came out five times to deliver a bedroom set. I was in contact with the customer care team manager and she did not follow up with me. The worse customer care I ever experienced. I should of checked the reviews before we purchased the bedroom set. Lies after lies. Their return policy is ridiculous. Do not buy from Ashley furniture. I wasted two saturdays, took off work twice and they cancelled on me. This has been going on for five weeks. It's exhausting. Never ever again.
HORRIBLE customer service ! I have been trying for over two weeks to get a service call to repair things that did not work when they were delivered.. cannot reach anyone..on hold for over 20 minutes each time....will NEVER shop here again
Had a horrible experience, i bought a bedroom set for my daughter. As well as a new mattress, the saleperson order the wrong matteress size. I was also charged for a bigger mattress. They said they would exchabge the mattress as well as refund me the money. I have yet to recieve the refund and and i bought the mattress and bedroom set back in november of 2016. I will never be going to ashleys fruniture to buy fruniture ever again. And thats because i am getting ready to refurnish the whole house.
I purchased a coffee table from South Blvd store in Charlotte NC. I purchased it in December, and I was just called on 02/18/ 2017 Saturday and told I have to pick up my table from Fort mill SC. I didn't buy my table in SC why should I have to pick it up in SC. I don't live in SC. They have very bad customer service and the lady who called me had no care in my complaint. I will never purchase anything from them again.
I am also an unhappy customer. I feel like we have been very patient with this company buying from them on 3 different occassions and letting the incompetence roll off our back but this last purchase will be my last. I have had nothing but trouble with this company and corporate in Chancellor Va. is the worst. They are rude, unprofessional and a lazy group of office help. They could care less about the situation they put you in. They called me the night before they were suppose to deliver my 2 mattresses and boxsprings to tell me that they would be here between 8-11am the next morning. Hearing nothing from them, I call them at one to find out that they had to reorder my items but didnt bother to call and let me know. Just left me hanging. I told them that I didnt want them to deliver the purchase at a later date because we had no beds in our home and we had to go get beds somewhere else to have a place to sleep. They informed me that there is no cancellations. Ive tried to call them multiple times (7) and no one will talk to me. They keep telling me the person I need to talk to is out. Left with a loss of $2999. That will be the last time they get any of my money and I hope you guys reading this thinks twice before dealing with Ashley furniture in Northern Va.
Someone needs to contact me. Ashley Furniture has a table I returned and WILL NOT give me the money they owe me.
I am going to contact consumer watchdog in my city and I am going to file a law suit. This nightmare has been going on since OCTOBER!!
(hidden) join in on complaints, gather information. Not taking it any more. strength in numbers.
I am very close to exposing the pure incompetence of an American Corporation doing business under the name of Ashley Furniture. We the people, as customers and American citizens do not have to accept this treatment.
After reading all these reviews I'm beginning to think that Todd Wanek, CEO of Ashley Furniture doesn't give a rat's bum how awful the customer service at Ashley's is. For every one of us that gets screwed I guess there is another person waiting in line for theirs. I won't go into my piddly little experience with them but suffice to say that Ashley, by far, has the WORST customer service and return policies I've encountered in a long time! I won't be shopping there ever again. There are too many other places I can spend my hard earned money and one would think with all that competition that Ashley would want to be one of the best. Apparently not...
I have been working with your company in Portland, Oregon since December 2016 with nothing but one issue after another.
The first issue involved a damaged sectional which they refused to take back the day they delivered, stating company policy. They did finally take it back and give us a new one.
Second issue damage by my daughter's dog, ordered two cushions only one was delivered and too big and no
cover on it, the other one still not delivered. Please help .... This was a gift from me to my daughter and just can't believe the poor customer service.
Very disappointed in customer service and the Ashley store and their furniture .I spent over $9000 in that store and have not been treated very well and trying to get a credit since November and still haven't gotten it on my account for $165,and
Honest thieves! To "celebrate" President's Day 2017, Ashley's online "brainiacs" have RAISED prices on numerous products as much as 33 percent. In other words, special pricing at a "discounted" rate is really a HIGHER price than prices normally are, even with the so-called holiday discounts. To make matters worse, the pass-the-buck types answering the phones take offense at being outed, not at those in charge of deceiving the consumer. Pathetic. Buyer beware!!!
Very bad customer service
I bought a couch an loveseat 2012. The leather has ripped and looks awful. I called the store before the warranty expired they told me nothing can be done. I keep complaing with no help. One part of the couch no one even sits on and its starting to rip. I spent alot and I'm so disappointed with Ashley Products and will never buy anything from Ashely again. I just want it fixed.
I am a very unhappy customer. I ordered and paid for a complete bed with storage underneath to the tune of $1000 on December 10th as a Christmas gift for my grandson. We were told by House to Home in Okemos, MI that it would be delivered the 2nd week of January 2017. Well here we are the 2nd week of February and still waiting on pieces of the bed. This is a totally unacceptable way to do business. I am still being told that we are going to wait into March for this paid 'Christmas' gift and that it is not a guarantee. How can you stay in business disappointing your customers like this?
By the way, I love my new sofa. Great deal and came in early. The salesman was terrific. Will buy more items from your store. Great experience at the store in Plano,Tx.ja
I want to thank the 2 gentlemen who delivered my sofa on 2/10/2017 in Denton, Tx. They were very helpful. It was quite a struggle getting it into my apartment on the 2nd floor. The we're very polite and went beyond the call of duty. I didn't get their names. Thank them again for me.