Horrible with a capital H. Customer service is unreal, something out of horror movie. It 's been 3 months dealing with these people just to get the remaining pieces to my bed. 4 different delivery dates with 4 different excuses. It' s only a foot board, you would think I order a space shuttle. I wouldn't recommend to anybody, save yourself the trouble, but if you like drama this is the place for you. Never again.
T he worst experience from beginning to end. Poor C/S. No return phone calls. Rude people everywhere you call. Totally unhappy with furniture. Cheap from beginning to end. We will never shop at Ashley ever again. I am reporting them to BBB. I am calling the Attorney General office and considering a Class Action suit.
Please keep us informed with the class action lawsuit. I purchased a bed since Black Friday 11/25/16 and it has yet been delivered. They confirmed a few times that it will but still.. NOTHING!
Please keep informed on lawsuits I as well got coach for family room, Kitchen table and dining room table back in October 2016, still haven't received my dining room table.
Ashley furniture, I will never buy anything else from this store, spent over 5 grand back in October 2016 was told my furniture would get here by November 18th got it November 23rd at 9:45pm almost ruined my Thanksgiving, The dining room table wood was crack all the way across, now Im waiting on a new table. They were suppose to deliver today 1/22/2017 between 3pm and 7pm just got a call saying they will be an hour late won't arrive til 8:pm which means around 8:30 or 9:00pm I get up to go to work at 4am in the morning. No consideration for the customers
Dealing with Ashley furniture in the University area of Charlotte North Carolina has truly been one of the worst customer experiences I have ever had . Bought a bed and had it delivered December 10 it is still not put together because they keep not sending the parts needed I have wasted time dealing with this and will never buy another piece of furniture from this company again . Every person I have spoke to robotically says they're sorry but there's nothing they can do
I use to be a contractor working with home delivery link with Ashley furniture in romeoville Illinois. I would strong suggest you guys get HDL out of your warehouse they are very unprofessional and will kill you business
We will never purchase anything from this Company again! Horrible customer service! We ordered our product over a month in advance and it's now 3 months later and still do t have everything and call after call we get treated horribly and lied to! We rented a truck 2x because we were told it was ready then ops nope it's not! How is this good practice? The first couple times we let it go but now I'm super mad.
We bought this new king bed with storage and hell, all the doors are jammed. no one is responding after that. They just eat money and don't care. I hate them and every thing from. don't buy any thing from here. Its waste of money. i would rate them -100000000.
Purchased a dresser for my four year old daughter for Christmas when it arrived it was damaged. Not a big deal it happens. Driver called the office and the lady was really nice and apologetic. She said someone would contact me in 24 to 48 hours which they did. Rescheduled for January 10 on the 7th got a txt to confirm order. Said it would be delivered Jan 10th between two and five. Waited all afternoon. Called to check on the order and it had be cancelled. NO ONE CALLED ME TO TELL ME SO I WAITED AROUND ALL AFTERNOON. asked to speak with a manager for my inconvenience and she was extremely rude. Told me that I should have kept the furniture and they could have come back and repaired it. The top of the dresser on the corner was smashed. I didn't purchase damaged furniture. I asked to cancel the order not because of the delivery issue but because the manager was so rude. Then she proceeded to tell me I would have to pay a cancellation fee and it was 10%. I told her I would just call the home store I ordered it from. Then she told me it was a waste of my time and they would just direct me back to her and she would tell me the same thing again. I told her I was sorry and told her to have a nice day. I called my home store anyway and the manger there Alicia in Augusta ga was Extremely nice and talked to me like a human and not just another unhappy customer she rescheduled my order and told me if I need anything else to let her know. Thanks Alicia. I don't think I will buy from Ashley again because of that manager on the corporate call line.
Please customer dont buy to Ashley Furniture anymore, please, everybody...dont believe their ads.
We purchased a living room set worth about $3800 before Xmas. Delivery came on 12/23 but I had to refuse my leather rocker because it had spots on the leather. Redelivered on 12/27 I had to refuse it again because part of the leather looked refurbished. Rescheduled delivery for 12/31 and called on 12/29 to confirm turns out my delivery was not even scheduled for the 31st. Delivery was now scheduled for 1/8 noon comes no delivery yet so I called sure enough I was told that it was not coming. I asked for my sales person but was told he would call me back cuz he's with a customer an hour passes no return call from Ali. I called back and was told that he's writing up an order. This was 2:45 yesterday until now no one has contacted me. I still don't know when my delivery will be coming. Worst customer service ever. Their delivery staff sucks. They will cancel deliveries without notifying their customers. I don't understand how the corporate allows this kind of service. I will never buy from This place and I will spread the word how bad they are. I wish I had read all these bad reviews ahead of time.
DO NIT BUY FROM ASHLEY FURNITURE
DO NOT BUY FROM ASHLEY FURNITURE.
Justin Duro jr, speaking,S happened to me too, bought queen bed Nov 25, 2016, went to pick it up in the warehouse, they said sorry item not ready, come back Jan 10, 2017, I make my self convenient telling them I will pickup Jan 14 waited 45 min, ,warehouse name Ricky come tell me sorry item not ready missing headboard but in four days they will deliver for free since i have the inconvenience about delivery promise and it happen multiple times, warehouse Ricky called me delivery will be Jan 20, today but time approaching as they promise it will be 12:30-4:30 pm, someone name Onik Hossein called delivery cant be made because missing headboard, promise me Feb 17, 2017 again another promise, I promise my lawyer will file legal case against Ashley and we will do it.
in the last week
Was a good experience until we were told the day before our delivery that the guys delivering our mattress and furniture set would NOT be taking our old bedroom set out of our house when the new stuff came in. We were reassured twice over in store that they would take the old stuff when they delivered the new furniture. The women I spoke to over the phone was rude and nasty and showed no empathy toward our predicament at the Glenwood Ave. store in Raleigh NC. Her words were, "well, what do you want me to do about it?" Are you kidding? What kind of customer service are you teaching at this place? I wasn't looking for a solution, but more so some empathy to a situation I wouldn't of been in had I been told the correct information in the first place. "Well the employees here know better than that." She was a smug old brat.
I wonder why there are so many bad reviews and now I'm one of them! I should of done my research but have bought furniture in the past. This company is not the same. Poor poor furniture. DO NOT BUY.
The absolute worst experience that I have had when purchasing furniture. I purchased 4 bedroom sets for my daughters and unfortunately for my daughters everything has gone wrong. I have had 3 different deliveries and always with the wrong items, 3 different technicians have been to my home just to take pictures. One forgot and I had to take pictures and email them over. Every time I call "customer service" I am put on hold for over 20-30 minutes. For such a big corporation, this has been a mess for my family and me, especially for my daughters that cant even sleep on there beds that I promised them. I have attempted to call the store where I purchased at Burbank IL location and talk to the store manager more than 10 times and never receive a call back from the manager there. They tell me his name is Daniel, but from the looks of it they are probably making up a name up. What a joke of a store and representatives there. It has been over 3 weeks and still my order is not correct. Does anyone at Ashley furniture corporation even care about there image ?? I spent a good amount of money at the store, over $5,000 and to have this happen to my family and I, it really is bad. You guys are quick to take my money but not to deliver what is promised.
Very pleased with my furniture, purchase was smooth, price was right. Sales Lady knew her product, every aspect of it. It was a joy to go in and see her. The delivery was spot on. They set everything up, hauled off their trash, very respectful and professional. Would absolutely do business with Ashley's again. Absolutely no sales pressure. Purchase made in Melbourne, FL.
Buyers beware 1) cheap poorly crafted furniture 2) fast talking aggressive sales personnel, watch out for aftersell warranty, etc. - by the time they are through with you your cost will be over the top! 4) once merchandise is delivered, even if damaged, there's no return or refund 5) each store is privately owned and don't expect any help from customer service - they will run you ragged! Worst experience ever!
I purchased a bedroom suite on January 7th. in the Bowling Green Store. It was not in stock at the store but Tony the sales rep told me estimated delivery would be around the Jan 18. He called me again on Jan.12 telling me he forgot to order some of the pieces to the bed. I ask if delivery would still be around the 18th? He assured me that it would. So today i find out it was never put on the schedule and now I won't be getting it until Feb 1st! No one knows why it wasn't put on the schedule, is this not the sales rep responsibility?? I have counted on the delivery date to be around the 18th because I am moving. This screws everything up! I truly hope that the bedroom suite gets delivered with out further complications. I have made purchases in the past with Ashley, but this will probably be my last.I would think as CEO of this company you would want your customers to be satisfied and come back for future purchases.
Is anyone having issues with their cushions being too hard? The one we sat on in the store was so nice and comfortable but the one we got is SO hard! It's hurts my back and my butt! I can't even believe it! If we return it to the store we have to pay a 20% re-stocking fee?! WOW What has happened to customer service?!!!
This is Mr Duro, 814 s lassen ave, san bernardino CA 92420, SIR/MADAM. I bought a queen bed sales order 101810970 at Colton, CA 92324, as promise I pick up 11/25/2016 but was told item not in the warehouse so they promise come back Jan 10, 2017 to pick up, I called Jan 10, 3017 and said come pick it up, I made a convenient time for me and went to pick up Jan 14, 2017, again for second time they failed to have my item ordered and paid cash, promised me they will have in four days and wil give me as compliment to deliver it free, I request to investigate this or else I will file a case against you, thank you.
OMG! I don't have enough time to describe in detail the awful experience we have had with our Ashley Furniture purchase. Condensed version. Bought $8,800 in furniture and paid for it in full. Incompetent technicians sent out to "REPAIR" the issues we have had only to be done unsatisfactorily. Original furniture delivery day, they arrived 4 hours later than the window of time given. Unreturned phone calls. Poor communication. It is 5 p.m. and I'm still waiting for my replacement furniture pieces to be delivered that were supposed to be here between 9:30 and 1:30 today. BEYOND DISGUSTED AND FRUSTRATED! I'm all in for a class action lawsuit.
AFTER READING ALL OF THE REVIEWS WITH THE DELIVERY NOT MAKING IT AT HE PROMISED TIMES I SAY WE TRY A CLASS ACTION SUIT ASHLEY
I have had the worst experience.