worse customer experience!!! calling the BBB
I agree terrible service!!
Horrible service.Went in to purchase a bedroom set and my sales man was off that day.No one would wait on us .There were two salesmen sitting there talking and laughing, i ask can one of yous help me please and they turn around and said i guess and gave me a look that could kill me ...my husband said lets go and we went to another store and spent $4500.00.your lost ....
Paid over $3000.00 for daughters bedroom set four years ago, Veneer is lifting on the the bed and dresser, and underneath is some cheat press board. Yikes! Guardsman (the protection plan Ashley offers) will not cover it, and of course neither will Ashley after a year.
Don't shop at Ashley's their customer service sucks they are so unprofessional I have a boxspring that won't fit up my steps they told me I had 72 hours to call in and they will pick it back up they been telling me for almost a month they will pick it up now I'm a store manager said they will not pick it up and they are not exchanging it after they got their money they expect me to keep this box spring in my living room that I cannot use
I wish I had read all these comment before I order. very unprofessional service. Ashely thur Military exchange will not respond, don't order on the web
Absolutely the worst customer service ever. Do not purchase here!! They promised delivery at certain times and then it does not happen. Phone calls are not returned. I repeat go elsewhere.
I wished I had known
So true get your money and run
Store sucks! Store delivered wrong order after a month...called to correct and they still got order wrong... went in got it right ... but told me I had to wait another month for delivery!!!! WHat!??? I live 30 minutes from the store!!!!! This is so bad family member had same issue!!! Wow think before shopping Ashley!!!! I hate Rooms to go but Will stop there first!!!
The service was good at the store.I had problems at the warehouse they helped my husband load the furniture on his truck. The guys had him sign the paper work and told him he was on his own did not help him tie it down or offer any rope.It is not on the order that you should have your own tie downs what would happen if he didn`t have any with him.I consider that bad customer service.
Customer service is terrible. My dining room chairs are falling apart and they have been giving me a hard time about it. I took out the insurance on them and was told that if anything happens to them the insurance will cover them. When I called the insurance company they told me that it is manufacture defect and I need to contact Ashley Furniture. I have had several service people here and they all said that the chairs can't be fixed but Ashley Furniture won't do anything about it. I have someone here now trying to glue the chairs because that is what he was told but that it is a waste of time cause it won't last. I will never buy furniture from there again and I will others know about this also. I wish I checked this web site first. Don't rely on the insurance or customer service cause they won't help.
Ashley Furniture is horrible quality and why you still have the warranty on the furniture they don't want to return your phone calls I'm saddened by the cost of the furniture and the quality being crap and a company not willing to honor items that they sell
I am really not sure what is happening with Ashley Furniture. While we have tried to be so optimistic and re-try doing business with them again now 3 years later after a hideous experience in 2014, it seems we have hit the replay mode. We are appalled at the despicable service. Broken promises, no return phone calls, unprofessional supervisors. No need to continue on or do business with Ashley Furniture anymore. Go elsewhere peeps!!! Sorry~
You must be from up North to put only in Florida. SMH. Am ticked off. Am on phone they can't find it. Unbelievable.
What do you mean? Can't find what?
The WORST customer service EVER!! I was told by a representative that my complaint was not a supervisor's issue. I have been waiting on furniture for over a month. It is not a reflection on the store associate who sold me the furniture, but the whoever is in charge of lining up the deliveries. Here's a nugget for you ASHLEY, you can have a great protection plan and half decent furniture, but if you continue with this subpar delivery experience, it's only going to be a matter of time before people stop doing business with you.
Toddy Wanek is a transvestite wanker and his mother is his father tranny beast.
To Todd how do you sleep at night knowing that you have the worst customer service in the furniture business. One day you will sat back and see what kind of Legacy you will leave . It's hard to believe that since 2002 you have done nothing to change your customer service for 15 years this makes me wonder how the Board of Directors have kept you in the office with this horrible record this also tells me that it's about profit not the customer eventually this will catch up with you in the end. He goes to say just because you're smart doesn't mean you got commonsense without a customer you have nothing he takes some people longer to learn that ,hopefully you can do it in time to save the future of your company if you really care if you don't continue down that one-way pass and good luck .
Absolutely the worst of the worst company to deal with ever. Don't waste your time or money dealing with these cheaters. Do not CHARGE ( Ashley credit card) anything with this company; if you do, you willl regret it. A hint for the wise. After the promotional ends you will be be charged or doubled the balance. If your balance is $1200 after the promotional period your new bill will $2400 or above. Be care, read the fine print and ask questions before signing on the dotted line. Ashley Furniture Corporation needs to be investigated. It would not be surprising if it is discovered that this company have deceptive practices. So very sad!!!!!
I sure wish I would have come to this website before I ever thought about purchasing furniture at Ashley. It has been the most horrid customer service experience I have ever ever ever experienced from any business in my entire life. The first mishap was me taking a day off work for my sofa to be delivered when halfway through the delivery window I got a call from the store manager telling me that due to a paperwork snafu I would not be getting my sofa. So I take a second day off work the following week for the rescheduled delivery at which point the wrong piece of furniture is delivered to my home. At that point, we are completely over done with Ashley Furniture. So we tell them we just want to cancel that order. They tell us that there's a 10% cancellation fee! You have got to be kidding me! After I have lost two days at work to wait for furniture that a) wasn't delivered and b) was the wrong Furniture - you have the audacity to tell me it's going to cost me 10% to cancel the order for the furniture I've never gotten?
Finally after a great verbal Exchange and several phone calls we were told we would be able to cancel the order without the cancellation fee. So two days later I get a call from Ashley Furniture wanting me to confirm the delivery on Tuesday. WtH? How did even get scheduled for Tuesday is my question since we not only did not reschedule it we cancelled it. So, go ahead and bring it, because no one will be here to receive it this time.
Never ever in my entire life have I been this angry over poor customer service. Dealing with these people has been nothing short of a nightmare.
Oh hell no... The CEO would be paying me 1/2 his paycheck, cancellation fee and giving a some sort of accommodation to use to either purchase there or full refund etc in one call. Am very disappointed.
THE WORSE COMPANY TO SHOP AT WHEN DEALING WITH WORSE CUSTMOER SERVICE.
Could not agree with you more!
I just didn't learn my lesson from a couple of weeks ago when my furniture delivery was postponed leaving me without furniture ordered from the Leesburg, VA store. I ordered a lamp from the same store expecting it would arrive at the store on 3/12/27. I called in today to verify my lamp was at the store to be told I will have to wait until mid April. Really is there no end to poor customer service?