Worst furniture company on this earth
Worst product and customer service, they don't respect and value their customers
This is the last time I am dealing with dirty company
Please, please don't deal with this company, make them bankrupt soon
Worst customer service ever !! We had a table delivered a week ago with a defect and they refuse to replace it!!! I would recommend never to buy furniture from Ashley.. worst experience and no on seems to be able to help .
GOOD AFTERNOON... LOWANDA TOLLIVER, A CUSTOMER WITH THE COMPANY'S STORE LOCATED IN CHICAGO (ROSCOE VILLAGE) I'M SO DISSATISFIED WITH THIS WHOLE EXPERIENCE. THIS WAS MY VERY 1ST VISIT TO YOUR STORE AND IT WILL MORE LIKELY BE MY LAST. .. 1ST I WAS IN STORE BROWSING, ONCE THE ITEMS CAUGHT MY EYE, I WORKED WITH THE SALES-WOMAN LUPITA.. I GAVE LUPITA A COUPLE ONLINE ITEMS THAT SHE SUPPOSEDLY PRICE MATCHED. UPON MAKING THE ORDER, LUPITA GAVE ME THE OPTION ONLY TO HAVE TO WAIT A ENTIRE MONTH TO RECEIVE MY ITEMS. OK I AGREED TO THE MONTH. I CHOOSE A LIVING ROOM COUCH THAT SHOULD HAVE BEEN GREY AS WELL AS THE NESTLING TABLES THAT SHOULD HAVE BEEN ROUND. OK THIS WAS DONE ON 09-02-19..THE BUILDING THAT I RESIDE HAS A STRICT ELEVATOR USE POLICY. WE HAVE LIMITED ACCESS TO IT, SO THE ONLY OPTION IS TO SCHEDULE A DATE AND TIME THAT WOULD WORK FOR BOTH THE BUILDING POLICY AND THE CUSTOMER. THE DRIVERS WERE SCHEDULED TO BE THERE BETWEEN 2:00- 4:45PM. THEY DID NOT ARRIVE TO MY HOME UNTIL 6:30 PM AND THE BUILDING WAS COURTEOUS ENOUGH TO ALLOW THEM TO DELIVER. THEN THEY GET IN THE BUILDING AND THEY ARE STOPPED BECAUSE NOT ONE OF THE DELIVERY GUYS HAVE PROPER IDENTIFICATION. I HAVE MY MOTHER THERE TO RE3CIEVE THE ITEMS (AT LEAST I THOUGHT IT WOULD BE ITEMS), OK MOTHER LETS THE DELIVERY DRIVERS IN ONLY TO BE MADE AWARE THAT THE COUCH WAS ON BACK ORDER UNTIL THE 10-10-19. OK SHE ASKED ME DID I WANT TO GO AHEAD AND GET THE TABLE AND WAIT ANOTHER WEEK FOR THE COUCH. I SAID YES... WHEN I MADE IT IN FROM WORK THIS DAY, I FIND THAT, IS WAS THE WRONG TABLE ORDERED. NOW I DO NOT KNOW WHAT WENT WONG SO, I TAKE A DAY OFF TO RETURN TO THE PURCHASED STORE. STORE ASSISTANT MANAGER NIGEL ASSISTS ME. HE CORRECTS THE ORDER AND HE WAS GOING TO PRICE MATCH THE TABLE THAT I RECEIVED (169.99) TO THE PREFERRED TABLE (239.99) AT THIS TIME. INITIALLY WHEN I ORDERED THE COUCH IT WAS ON SALE FOR 299.99 AND THE TABLE WAS ON SALE FOR 189.99. I WAIT THE ADDITIONAL TIME; I RECEIVE THE ORDER THEY COME IN AND SWAP THE TABLE FOR THE PREFERRED ONE AND THEN COMES THE COUCH. (REMIND YOU THAT I HAVE ALREADY CANCELLED AND RESCHEDULED A DINNER PARTY DUE TO THIS INCONVENIENCE. THEY OPEN THE PLASTIC TO ASK " THE SOFA THAT YOU ORDERED, IS IT BLACK, RIGHT?" I RESPOND LIKE NO!!! I START TO CALL THE STORE WITH NO RATIFICATION. ON HOLD WITH THEM FOR 20 MINUTES, WHERE I AM FORCED TO KEEP THE WRONG ITEM BECAUSE OF YOUR NEGLIGENCE AND UNPROFESSIONAL-ISM. TEN TO TOP EVERYTHING OFF, YOU ARE ALREADY CHARGING ME A PAYMENT FOR FURNITURE THAT I HAVE HAD IN MY HOME ONLY A WEEK... I JUST PAID OFF A BED WITH YOU GUYS IN 6MONTHS AND I HAD TIME TO ACCOMMODATE THE REQUIRED PAYMENT. .
I BELIEVE THAT I BELIEVE THAT I SHOULD BE ACCOMMODATED FOR THE INCONVENIENCE THAT WAS CAUSED TO ME AS WELL AS THE DELIVERY CHARGE AND/OR SOME FORM OF AN ADDITIONAL DISCOUNT. I'M A VERY DISSATISFIED BUYER!!!
I just want to Express my disappointment in my experience with your store in downers grove.
We went in on saturday october 12 around 5 pm. We were looking for a king size 7 peice bedroom set. We dealt with nansi. She showed us the set we were looking at online but not the same color and was told we couldnt see the color we wanted in person as they didnt have it in the store. After looking around we decided we liked the porter collection. After discussing we would like to replace every existing peice of furniture in our room at the moment. That would be a tall dresser, a long dresser with mirror, a nightstand and bed with head and foot board. She said she could run some numbers for us and to meet her by the mattresses. After we chose our mattress, she ran the numbers. After going back and forth between 3 years and 5 years. We made our decision based on the information we provided her and then she provided us. Then came time to check out. We were completely distracted by the finance department needing to text us a code in which we had to repeat back on the phone. But also was distracted by other sales associates complaining about their personal lives, school load and hunger for ice cream. We briefly skimmed through the paperwork. When I missed that what we were agreeing to was missing what would be my husbands dresser. When tried to rectify and purchase said missing dresser we were informed that our financial was maxed out and we would have to pay out front or live with the missing peice also if we refused the set we are out the 10% down payment. What a crock.
Update. Refused the order. Cancelled the order. Called credit card company and bank and disputed charges. And filed a complaint with the better business bureau. I'll let yall know how that works out for me
I purchased a Patola Park sectional sofa which was to be delivered on September 24, 2019. The sofa was delivered incomplete without the wedge piece and no contact from anyone at Ashley explaining why. (It is important to note the NO CONTACT FROM ASHLEY part). I called on September 24 to inquire about the wedge piece and was told it was damaged in shipment so it was sent back -however, no one thought to contact me - the customer. I was told by customer service that a new wedge would be delivered on October 5. We could not connect the sectional pieces together so set them to the side until we had all pieces.
October 3: A refund was deposited back into my husband;s bank account - again with NO CONTACT FROM ASHLEY to explain why. I called again to find out what was going on and to make sure we would be receiving the wedge piece on October 5. The customer service agent told me there were no problems and that was completely normal. They had to process the piece that was returned as a refund, and when the new piece was delivered, a new debit would show up on the bank account. She said everything was fine for the delivery on Saturday, October 5 and confirmed it would be delivered as scheduled.
October 5: My husband and I hung around the house waiting for delivery and I got suspicious when we didn't hear anything because when the incomplete first portion of the order came, we received a phone call and an email ahead of time. I called and was told my account was on :credit hold" and that I was supposed to have resolved that by 11:30 the day before in order for the wedge to have been delivered on October 5. Three problems at a minimum with that - we didn't buy the sofa on credit. I don't have a credit account with Ashley. And NO ONE FROM ASHLEY CONTACTED US. Customer service connected me with Chad and he said that he would look into it and get back to me by 1:00pm. I never heard back from Chad at all that day. I tried contacting him at 2:00pm. 3:30 and close to 6:00pm. Customer service tried to be helpful and said a new order had to be placed and she would take care of it..
October 7. I called customer service again. They said no order was placed on Saturday. The agent said they would have to get the banking information to charge for the new wedge before the order could be placed. We got the banking info to the store and confirmed the order and then I was told the delivery would be OCTOBER 16!!
So...Finally, delivery was made on October 16. I had to stay home from work that morning to receive delivery. The delivery people came, set up the sofa and everything LOOKED fine. I signed for it, they left, I went to sit on it and the cuddler at the other end dropped down to the floor in the front. It wasn't connected and it's missing a leg in front. If we use it the way it is, it will break the connector or the sofa frame. It looks horrible as the back is not even with it like that and from the front, the corner of the cuddler sits crooked down to the floor. I was told by customer by customer service that I should have called on September 24 about this problem. I WOULD HAVE IF MY ORDER HAD BEEN DELIVERED COMPLETE AND I COULD HAVE USED THE SOFA. She also said I shouldn't have signed for it that morning if it was defective. the defect wasn't visible the way the delivery people set it up. She said they had photos showing everything was fine. Probably did because again...the way the delivery people set it up made the defect not visible. She asked "if that happened at 9:30am then why are you just now calling at 5:30 pm" BECAUSE I HAD TO GO TO WORK!"
She told me that the missing leg is not covered and it was outside of their protocol.
Apparently, Ashley furniture protocol is to deliver incomplete, lie, and do anything to get out of taking responsibility for issues they are clearly responsible for but providing good customer service is NOT their protocol. It would have cost you probably less than $20 to fix this.
Me and my husband purchased a bed from them Sept12th. Took me scheduling my own delivery to get my order this evening. Of course not without mishap. First the bed came was ready to be delivered, then we were waiting in the mattress and box springs, then we were waiting on box springs. I got to the point that I told them forget the box spring I will buy one from another store just deliver my furniture! Was told that the delivery has to be approved by a manager ( in Maryland) not a local one ( I am in PA). When I reached out I ended up scheduling my delivery and was told the date and that time was 10:00am-2:00pm. I got a call 6:30pm! One had a attitude b/c I told them they had to bring it all in and then remove their shoes before they moved the bed (to assemble) in my bedroom. It took these two guys 2 ( yes I said 2) hours to put this bed together! They didn't leave my house until 20 after 8. Side panel had damage. I ended up making a copy of the paper that they have to send in for my own records. Mind you that i was home all day waiting and that my kids had things to do this evening and it was forgone b/c of this delivery issue, they were not happy.
Orders paid in full are to be given a specific date of delivery not the 2-6 weeks time frame, this is their term!
I ended up talking to the sales rep we purchased through and she said it is just to the point that the company will get the reps to make the deals and then they want them to have nothing to do with the process. Why do I need to contact someone in Maryland if I live in PA and why does the local store associates have no clue as to what is going on? It is ridiculous and disgusting to see Ashley treat customers this way especially when we are the ones keeping you in business!
They didn't follow any protocol as stated on the back of the purchase order and got defensive when I told them what it said. Oh yea and not to mention the managr at my local store smelled of alcohol on his breath when I had a conversation with him about a ad that was posted and the misrepresentation they gave to customers in the ad. Even after calling corporate (in MD) they said they have no jurisdiction over what the managers do and how they run there stores, they even said they didn't have access to the ad and had to take several moments (while i held) to find a ad for PA.
My sales rep was great and a sweet heart but I told her I will not buy from Ashley again until they changes hands for the better!
If I were you I would reconsider purchasing from them and go to another store in the area (whereever that is you are).
Does anyone find it odd that Ashley Furniture's Customer (we don't) Care department is unwilling to provide me a with a list of their stores that have purchased a Bolanburg H647-16 30" bookcase? This comes after explaining that I just purchased two 60" desks and two 75" bookcases and now need a 30" bookcase to finish the office remodel. Having learned that H647-16 is discontinued and no longer available I have spent hours searching online and calling several dealers in VT, NH and NY. As a result I contacted Ashley Furniture's Customer (we don't) Care department, first by email (NO REPLY) and then by telephone only to be told that they could not provide that information. Having spent a lifetime distributing goods from manufacturers to end users, I find this total BS. I'm not asking for anything confidential. Just a list of locations that MAY still have inventory so I can target my calls without having to contact every store in the country.
Below is a copy of what we have been going through for 5 months and our recliner is still broken down... We purchase and paid for $4000 worth of furniture and we are very upset with the service we have been getting with Ashleys. We had to make a spreadsheet to keep up with the process. We have yet to have our recliner repaired and totally upset with the latest... 8:30-11:30PM appt??? I would have sent this info to anyone who could help us, but found that to be impossible... so here it goes...!!! DATE TIME PHONE # DESCRIPTION: May Sun 12 (hidden) Ashley's repairman from 4 Nov 2017 I L/M to call about fixing chair. Mon 13 2:21pm (hidden) Ashley's store Pat's phone-Called to make appt for service call. Mon 13 (hidden) Maria Alvarado Robert called Maria to talk about chair repair. Tues 14 Was told chair is out of warranty. Weds 15 10:18am (hidden) Robert called ACC Told him $550 warranty not good for chair only stains and scratches. Weds 15 12:25pm (hidden) Robert called ACC and then went to store. Robert was told we didn't have a warranty so he Paid $32.48 for service call scheduled on Thurs May 16th. Weds 15 11:07am (hidden) ACC called & left voice mail message Cancelled 16th service appt because we are out of warranty and that we had to pay for the labor and inspection fee. Thurs 16 8:15-12:15 Robert made the appt at Ashley's Store Service appt setup for today! Fri 17 3:17pm (hidden) ACC called & left voice mail at 3:18pm Missed call-pat's phone. Voice mail-Alex from delivery support has no notes on service scheduled for 20th need more info. Fri 17 4:12pm (hidden) Robert called back No one answered phone. Fri 17 2:58pm (hidden) Ashley's Customer Care called Missed call-pat's phone. No message left. Fri 17 2:59pm (hidden) Ashley's Customer Care called Missed call-rob's phone. No message left. Sat 18 11:57am (hidden) Robert called ACC Robert called for Alex, they didn't know any Alex. Then looked through records and said we were setup for Monday's service. Sat 18 3:59pm (hidden) ACC called & left voice mail at 4:00pm Missed call-pat's phone. Voice mail-Denise left voice mail regarding service call on Mon 20th she said there was something on the structure that is broken on the recliner and that she doesn't have any photos. So she needs to know what's going on with it to know if she needs to order parts for it. So since it's out of warranty labor for the craftsman to come out and install it, it would be out of pocket, but depending what is wrong with in recliner it may be still in the chairs warranty. Call her back. Mon 20 9:47am (hidden) Robert Called ACC Robert called to make sure they would be here today. The confirmed the appt. Mon 20 8:15-12:15 Service appt setup for today! Mon 20 12:03pm (hidden) Robert called ACC Robert called to see if they were coming They said the service was for Wed the 22nd. Robert talked to them for 12min while the gal tried to find out what was going on. Tues 21 11:33am (hidden) Ashley's Customer Care called Called to cancel Weds appt, she said the appt was never scheduled, if never scheduled how did she know we had an appt? I was very frustrated because they cancelled the 16, the 20th and now the 22nd... I told her to call my husband. We are getting the run around!!! Tues 21 11:55am (hidden) I called Robert Ashley's called him see below Tues 21 11: 35am (hidden) Ashley's Customer Care called Robert He told them about their all cancellations They said they will send someone out on Friday the 24th, but couldn't give him a time because they didn't schedule until Wednesday. Will call him Weds! Wed 22 8:15-12:15 Service appt setup for today! Fri 24 ? Will call Weds with time. Thurs 23 2:45pm (hidden) Repairman from Ashley's called. Ashley's repairman called to verify time for Fri, but was available in 20 minutes, we jumped at the chance to have him come by and see what the problem was. He determined it needed two parts and someone at Ashley's will call us. Fri 24 11:47am (hidden) Samantha with Ashley's CC called Pat Samantha with ACC called and said the chair needed two parts, which they will pay for, but there was a $50 charge for cushion and $148 (2 hrs for repairman time) a total of $198+tax which needs to be paid at the Willowbrook Store or by phone with Willowbrook Store. She will send paperwork to them. When they receive notice that it's paid they will order parts, then when parts come in ACC will call us and setup an appt to fix chair. Fri 24 12:07pm (hidden) Ashley's Furniture Willowbrook Gal answered and sent me to ACC, I need someone at the store! Fri 24 12:10pm (hidden) Ashley's Furniture Willowbrook Talked to gal (Rinetha ?) at Willowbrook, she said that taking payment was something new at the store and she wasn't trained to take pmt so after 8 min of trying to figure it out she said she would call me back to get our payment. Fri 24 12:41pm (hidden) Rinetha Willowbrook Store Rinetha called Pat back, and $214.34 pmt was given. She will send to ACC and when part comes in ACC will give us a call to set up a time for repairman to come out. Order#: (hidden) Customer #: BARRROB-1 Order date: May 24, 2019 for $214.34. Sept Fri 6 10am 1(hidden) Guest Relations Team Robert called to check on repair for our chair. He was told the part was never ordered!!! She said Robert needs to go by the store and talk to them, she would send a emai to them to have them check if the parts were ever ordered. Really feel like this is all just a run-around... I give up Ashley Furniture does not stand behind their product, promises and never never never buy a warranty, they are useless! Now I know why there's no option for customer comments on their website. 18-Sep Cushion rec'd Received the cushion only! 25-Sep (hidden) Denise Robert talked to Denise she doesn't know what happened the part is free but wasn't sent, can't find no record. Will order 29-Sep mechicism re'c Found box on porch today. 30-Sep (hidden) Pat tried Called to make appt-waited and gave up after 14 min 30-Sep (hidden) Pat tried Called to make appt-waited and gave up after 10 min 1-Oct (hidden) Pat tried Called to make appt-waited and gave up after 5 min 2-Oct 11:35am (hidden) Pat tried Pat called to make an appt for repair. Held on hold for 10 minutes and hung up! I give up!!! 3-Oct ? (hidden) Robert called ACC Made an appt for Weds 9 Oct will call Monday with time. 8-Oct (hidden) Robert called ACC Called to find out what time on Weds because no one called on Monday. They told him it was for 16 Oct! Very upset with the runaround we are getting and being lied to about the date! 9-Oct (hidden) Appointment Set Will call Monday with time. 14-Oct (hidden) Robert called ACC Called again to see what time because, again, no one called with time. Said they would call on Tues with time. 15-Oct Ashleys Called on Pat's phone-12:27pm Received a pre-recorded message to verify appt between 8:30PM-11:30PM, listened to recording twice to be sure they meant PM and if I didn't press 1 they would have to re-schudule appt! I pressed 1 because I'm desperate, this has been going on for 5 months and my chair has not been fixed!!! 15-Oct Robert 12:29pm Called Robert to tell him about the pre-recorded message he will call them! 16-Oct (hidden) Appointment Set Will call Monday with time. See 15th Oct 8:30-11:30PM???
know how you feel going through the same thing in Lafayette La. seems to care either get hung up or promise to call back and that never happens.ready to get in touch with better business and local news .today is last chance before I escalate
Maybe Ashley should go out of business given the horrible reviews and their lack of concern for customers.
This is unacceptable!!
Wow as I'm writing this I'm reading all
The other reviews!!! I
Thought maybe it was just a unfortunate experience we received. We paid 3,500 for some bed room furniture which gleams within a week. They brought it and had two of same bed post. So could not put bed together. Said it would be weeks to get a bed post. Why two weeks? We ask if they could get one off a show room so we were not on the floor for two weeks. We also had another family buying ours that afternoon so we could not sleep on another one. We were on the floor. We called and talked to ceo, managers over Ashley furniture and they said they had a meeting and would discuss it. We never heard back until following Tuesday, and this was on a Friday. So we slept on floor for 5 days. Even when they called all
They said was we can bring u a bed frame and we had to wait 2 weeks on new bed. So my husband was furious. They don't care about their customers!!!!! It's apparent. Not only that but they brought in a 5 drawer dresser and broke it. We had no clue until
They left and we looked at everything. We called back about that too. We went outside to clean up some of the mess they left in our yard and found the broken pieces. They knew they dropped it but brought it in anyway! Never said a word! Well today brought new bed 3 weeks later. We had to put our bed together that we paid 250.00 to bring out and put together. They are putting bed together now! Went to bring in dresser and brought wrong dresser!!!!! Holy freaking cow. Can't you do one job correct. So now waiting another two weeks to put my clothes in a dresser off of our floor. All they say is we can give u a Ashley I wore coupon for compensation. I don't want a freaking coupon to your store of crap! I want someone to be as kind as u were when we were buying and do your job correct. We run a business and would never treat customers this way. As I can tell from
Other reviews you do everyone this way. Will NEVER buy from them again.
They double dipped on our debit card for over $3000, they acknowledged the mistake but after a week have not give they money back, keep giving us the run around. I told them if they don't give it back they told me to go ahead. Worth furniture experience every. Tomorrow I will go to see a lawyer and the Portland police to see what I can do to. What ever you do stay away from the store at 2028 N. Tomahawk dr, Portland Oregon. They also told us that they have discussed our personal information with other customers.
Horrible just horrible,worst service, cant reach anyone. they have replaced my purchase 3 times and the last two were so bad I didn't let even take off the truck.
On Saturday 10-12-10 created an account and ordered model T127.565 Laflorn Chairside end table. Believing, after receiving a confirmation # (hidden)8 all was well. The next day I was sent a message notifying me Ashley Furniture could see I was trying to order this same end table an needed to finish the process. Calling the (hidden) number was unable to get thru. ( first call waited 12 minutes and hung up, second call waited 18 minutes and hung up.) After that I called a Houston store but was informed that I could not be helped because this was a online order an needed to call the (hidden) number. That evening I called the (hidden) number again at 5:51 and some answers at 6:27. The lady said the end table was on the truck to be shipped. I inquired as to what if something was wrong with the end table what was my recourse and she said I would have to call the (hidden) number. Now one could imagine my frustration at this point so made the decision to cancel my order. This correspondence may not make a difference to Ashley Furniture but may help someone with a future purchase.
I should have looked at the reviews FIRST before I ordered furniture. The manager has not been concern regarding my order. First delivery with the TV stand, the handle was missing and the top was messed. up. The second delivery the back of the TV was torn. The third delivery, they called and said the item did not pass inspection. I have been waiting for 2 months to get a better equipped TV stand. They did not care. I will cancel my Ashley credit card and will not purchase again from them.
We bought a couch over a year ago and it has started balling. We do not have children or pets and also does not get used much. It started balling about 4-6 months ago and has gotten worse. I have called and just keep getting told it's not Ashley's fault. When we paid over $2000 for this couch I would have expected better quality! Won't be buying another Ashley couch if it won't last and with no service to help fix the problem.
Excellent customer service -- I received my furniture and found one piece had been damaged in shipment, I called and asked for a replacement. The answer was "Yes sir, where should we send it?". No hassle, no interrogation about where did you buy it or when did you buy it. Just a straight, simple answer -- the new piece will be on its way today! Ashley Furniture -- WELL DONE!!
Who did you call and what was the number? It seems weird that out of all these stories your experience was what people want and expect. Please give me the number you called as I am having a problem similar to yours.
I want that number too!!! But to be honest, I'm calling BS! I'm betting they're an employee
Bullshit you work for them
You must work for them
Garbage service from a garbage company.
No response for a week-overdue delivery, and a completely unhelpful "service" department that has zero information or ability to do anything to help you.
Did you actually receive it as fast as they said?