Information, reviews and public commentary for US companies

 

Ashley Furniture

Rating
0.340127
Web
http://www.ashleyfurniture.com
Address
1 Ashley Way
Arcadia, WI
54612
Contact
Todd Wanek
Role
CEO
Phone
(608) 323-3377
Fax
(608) 323-6008
Twitter IDs
@AshleyFurniture
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Tom - 3 h 12 m ago

Is anyone in the customer service department to help me cancel and order today, March 28th? I've been on hold for 45 minutes and also waiting to chat. I ordered the wrong size mattress and need to cancel! Please help.

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Anonymous - 3 h ago

They answered. All good.

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Anonymous - 24 d 8 h ago

I can not rate my experience with Ashley because the experience has been so horrible. I have never been treated so bad when making a purchase and the crazy thing it's not over.

Ashley Furniture-<'HEADQUARTERS'+1(8)(8)(8)''''2_3_4_2,9,9,9,

Ashley Furniture=PHONE=NUMBER='+1(8)(8)(8)''''2_3_4_2,9,9,9,

Ashley Furniture-<'HEADQUARTERS'+1(8)(8)(8)''''2_3_4_2,9,9,9,

Ashley Furniture=PHONE=NUMBER='+1(8)(8)(8)''''2_3_4_2,9,9,9,

Ashley Furniture-<'HEADQUARTERS'+1(8)(8)(8)''''2_3_4_2,9,9,9,

Ashley Furniture=PHONE=NUMBER='+1(8)(8)(8)''''2_3_4_2,9,9,9,

Ashley Furniture-<'HEADQUARTERS'+1(8)(8)(8)''''2_3_4_2,9,9,9,

Ashley Furniture=PHONE=NUMBER='+1(8)(8)(8)''''2_3_4_2,9,9,9,

Ashley Furniture-<'HEADQUARTERS'+1(8)(8)(8)''''2_3_4_2,9,9,9,

Ashley Furniture=PHONE=NUMBER='+1(8)(8)(8)''''2_3_4_2,9,9,9,

Ashley Furniture-<'HEADQUARTERS'+1(8)(8)(8)''''2_3_4_2,9,9,9,

Ashley Furniture=PHONE=NUMBER='+1(8)(8)(8)''''2_3_4_2,9,9,9,

Flagged for review. 
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Anonymous - 23 d 7 h ago

un around even after you have paid cash for your items. Constantly lie and give you delivery dates that does not happen., Purchased furniture in January 2020 and still have not received all of my furniture.

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Anonymous - 4 d 27 m ago

0

We have got to get their horrible business practices on the news. This company is beyond ridiculous. I bought mine in nov 2019 and still don't have my furniture and no answer as to why. I wrote the bbb and Ashley has the nerve to blame corona virus for furniture purchases last year!!!

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Anonymous - 23 d ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to createpeolle good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- th

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Anonymous - 16 d 13 h ago

What the hell? This is a furniture website.

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C...Webb - 9 d 16 h ago

I am very sorry about your experience with Delta... but what exactly does this have to do with Ashley Home Furniture>

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Anonymous - 23 d ago

Waited five months for a sectional and ottoman and it was finally delivered today....well left on the porch as it wouldn't fit up the stairs. I had to hire movers to get it in the house and guess what, it's the wrong furniture....the sectional is left-facing sectional and we ordered right-facing. And the good part, Ashley won't pick it up as the furniture was RECEIVED. I need help here as this is ridicul. ., ., .,

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Mariel - 16 d 7 h ago

You can open a case with better businesses Beaure

And then do an small claim.

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Anonymous - 4 d ago

I've already done this and this disgraced company has the nerve to blame corona as an excuse for me not having furniture I ordered in nov 2019. I can't believe they are that disgusting.

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Anonymous - 23 d ago

I will be contact the attorney general in regard to Ashleys furniture on w bell rd. Very very wrong. And no one wants to take care of you because you have already paid

call corporate office on hold. For 45 minutes

Uyu

No. Trouble shooting and absolutely bad customer service. Nothing. Was resolved

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Mariel - 16 d 7 h ago

Keep us updated I been struggling since December

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Cc - 4 d 23 h ago

0

Same here - any luck with corporate?

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Anonymous - 22 d 17 h ago

Received bedroom furniture that was damaged. Saw the various problems after they left so I called within about 1/2 hour to report to store and they forwarded me to Customer Care. They requested pictures and I sent them. I had to call to see status and they said they would only fix one problem. There are other cracks and scratches as well as misaligned drawers that do not fit flush. They said they can't really see the problems in the photos so they can't cover the issues. I contacted the store where I purchased and they said so send them the pictures and they would forward to customer care. Waiting to see if they will call. Like others I paid them when I purchased the furniture. I am 70 years old and have purchased plenty of furniture over the years and have never had

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Anonymous - 22 d ago

I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did nhhggg show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday,

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Anonymous - 16 d 13 h ago

This is a furniture website idiot!

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C...Webb - 9 d 16 h ago

Maybe you should review your AT&T experience with them, and not a furniture store? Just a thought.

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Anonymous - 21 d 18 h ago

Believe this is a scam. Be aware and don't give out your personal information.

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Anonymous - 21 d 7 h ago

n Golf Rd in Niles, Il. My son was looking for a dining set for his new home. The sales girl was obviously new and I almost feel bad for her because ... where's the training?

She was left alone to make the sale and she mis -quoted everything. First of all, she quoted us a price that she said included the table and the six chairs, tax, deliver and protection. She told us about interest free financing and quoted a price of $30 per for 36 months. Then she said, oh no, that's incorrect. You cannot get 36 months because we are giving you the manager's special. I can give you 12 month interest free with the manager's special and that will be $88 per month. So my son agreed. Fine $88. That's fine. THEN she says, oh no - it's not the brown chairs ( the chairs that were staged with the matching table) it is with the white chairs. What white chairs? Those over there. ( they didn't even match the table). So manager was called over and she overrode the price to include the matching brown chairs. Ok fine. Let's proceed. THEN the sales girl says, " so your payment will be $127 per month, like we said." We said, wait - that is NOT what you said! You said $88. She was so confused. She didn't even know what she said. So we said, just forget it. Get you managed over here. We want to be sure this is cancelled. Manager comes over and tries to figure out what happened. To no avail. She then gives us attitude. She says, you guys do understand that these prices on these tags on ALL of these displays are just for the product, it's not for taxes and delivery. I said, no. We don't know that. All we know is what we were told which was $88 per month for 12 months interest free for everything. Table. Six chairs. Tax. Delivery. Protection.

We purchased from Ashley before. We won't be purchasing there again.

Train your people! Don't leave them alone until they are ready! And train your managers! A good manager could have saved the sale.

IF we were quoted correctly from the beginning, my son would have purchase and paid $127 per month IF that's what he was told. There was too much misinformation here. Again. Train your people! There are a lot of other furniture stores out there. You not only lo. . . . .. . .

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Anonymous - 19 d 7 h ago

Please HELP!! I bought one of your couches a year and half ago. Couch looks like new except for seat covers. I am desperately trying to purchase, not get for free, new covers for the 3 seat cushions. American Furniture is no help, wouldn't even give me your contact information. The couch is only 1 1/2 old. Please help me!

Couch serial # VA27919, .. . . ..

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Anonymous - 18 d 7 h ago

I bought a brand new sofa. Within a week the lining was hanging and the sofa chaise cushion never laid flush with the couch. I took pictures into the store and was treated very flippant. I ended up having to send those same pictures to 4 different email addresses. It has been 32 days and still no one has helped me. I get a run around with each phone call. I am a 64 year old with not a lot of money to spend. I am so unhappy. I don't know what to do. . . . . ..

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Finnish - 18 d ago

Worst customer service EVER. Dont care about customers at all. Will NEVER recommend to anyone and will never spend my money with this company again...

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Anonymous - 17 d 5 h ago

Worst experience ever! I purchased a bed a month ago and they have tried to deliver it 4 times. The first time the bed was broken. The second time there were no screws to put the bed together. The third time they did not have all of the pieces. The fourth time the just did not show. All I want is my bed. I can't even get anyone to speak to me on the phone. I will never do business with them again.. . . . .

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Anonymous - 16 d 28 m ago

I have no words. After 4 hours of waiting for a dresser delivery On my son's birthday, I got off of the phone after more than an hour with 5 representatives including a "supervisor" name Sari and then an extremely rude "finance supervisor" named Dana. Dana stated our order had been placed on hold (Without our knowledge) and could be reprocessed If still wanting the dresser. After being spoken over multiple times, the call was ended by Dana due to me asking 10 times for a manager. After another phone call I was once again transferred to Dana who then stated the order was now cancelled. This is ridiculous and clearly there is a serious lack of customer service. Something has to be done asap being we ordered nightstands to go with this bureau . . . . .

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Anonymous - 13 d 7 h ago

being complete, I'm on delivery # 4 and still don't have my complete order! I've come across rude drivers, and the main catch is that I purchased my furniture Jan 31st 2020 and here it is March 14! My daughters don't have their bed rails to their bed so their bed sits along the wall in their room, a receptionist called me on behalf of my delivery on thurs, and said that the rails to only one bed were being delayed. She said they would be in next sat..so I asked her if she was gonna call me two days before that delivery and tell me they don't have them, she said possibly. So I said so basically you're telling me that I could be waiting two yrs for rails and she said possibly. What a bitch! Now there are delivery men in my house to deliver my daughters bed set and they said they couldn't assemble anything. I said so you can't assemble the dresser? They said no! I said it was bullshit, cause that's their job, and told them just to show me where the screws are and I'll put it together myself. I spent over 20,000 and this is the service I get!! I'm extremely unsatisfied with Ashley furniture and will NEVER RETURN! This is so uncalled for!! The manager from the store that I purchased it all from tried his best to accommodate me b. . . . . . . .

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