Customer service is horrible. I have made three trips to the store and called the offices 4 times. I have been given the run around. The sofa was damaged when it arrived. A customer service came out to repair the sofa and damaged it more. I want a few sofa or my money back. I was shopping at the Louisville, KY store. They do not deserve even 1 star!
Cannot agree more. Currently on the phone and also with their customer service people waiting on a response for information I put in a chat. When I do get connected to someone, they say that I must go to another department since they don't have any responsibility.
They continue to promise and delay my order, and then have already billed me and have been paid by my bank. Honestly, this is bait and switch, and they have billed for services not rendered and are not even gu
Doesn't matter CEO could care less. He's busy playing golf
2 week put delivery date. Thhen they DO NOT call you to tell you it will not be arriving....you have to call them!!! They continuously push your delivery date back. I am now being told that it will be two weeks later than the last time I was told. That means I'm waiting two months for my furniture. I've been in my new home for over a month now with nowhere to sit in my living room or on my patio. Ridiculous! Ridiculous! Ridiculous! The managers do not give a crap about the situation either. If you plan on buying from here......find somewhere else.....trust me.
By the way., this is the second time that I've dealt with th
I'm dealing with the same thing. Ordered on 5/27 told it would be here early July and still nothing. I have to follow up with them. When it was delayed, no apology. Just we think it will be here early August.
My daughter is dealing with the exact same thing, but if you don't make a payment (for furniture you have yet to receive) they will turn you over to collections. I thought Ashley Furniture was a more reputable business. I thought wrong. I will never purchase from them. Too many other furniture stores out there.
I agree . I really thought they were reputable I am cancelling my order as the manager was rude and was told one more month before I get my order #boycottashleyfurniture#
I totally agree with you! Customer Service is a disgusting Joke!
No you will probably get the same call I got in the middle of your delivery window that they have to reschedule and don't know when
I had the same experience in August 2019 order my Adjustable bed.Now it quit working so Marquette Mi store sent a tech out told me they had to order parts.I waited 2 weeks so I called them.I was then told the Escanaba Store would call me never did.So I called the Escanaba store they told me they would call me back.It took them 2 hours to call me and tell me I have to call Tempurpedic to order parts and get help.I will never shop with them again
This sounds exactly like what I have been going through. Ordered a desk late May. Told estimated arrival would be first week in July. Was told could be earlier but they are giving themselves that cushion. Waited patiently until mid July to call store and was told problem with a part for the return and they would send both pieces when that was ready. I requested to send the desk now and return when it was ready. Told it would be in by first week in August. Today Aug. 13 I was told they are no longer promising when orders will be ready and delivered.
I cancelled my orders, purchased in early June, original delivery date was early July, I called to check the status received several dates, now end of October. I only found out because I called Ashley. I cancelled my order at the Naperville location and the most unprofessional manager, Wally, displayed the worst customer service skills. He is a poor listener and wants to appear competent!
Did you receive your refund? Because that's my issue! I have yet to receive my refund and it's been over a month now.
I'll be sure to tell everyone I know never to shop here. Every other company had adapted to the pandemic, except this hellhole. The customer service seems to be very ghetto and unprofessional, from the top down. You call and get agents who don't know what they're talking about.
I too purchased my furniture on 27 May and it's now Sep and I'm being told that my Furniture that is paid in full will be arriving sometime in October but no guarantees. This is pathetic and will charge me a 10% cancellation fee if a just cancel my order.
I have been waiting for my bed now since July 10 and have been given dates then they cancel day of deliver was told on the 15th that us would deliver on the 26th now I am being told it will be Oct 2 MAYBE
Hi did you ever get your furniture? I was told I would get mine by 9/10 . Order on 7/30 however they are now saying the end of 10... idk what to do
I ordered a couch 7/2. It's now 9/20 and they're telling me it won't be available until after 10/26.
Did you get your order early July?
Ordered our sectional 5/13 was told it would be delivered today. Took off work, and they never showed. Now we are being told delivery date of October.... How can they do this?
Same thing is happening to me as we speak.
I am experiencing the exact same issue. currently on hold with the Mesa location for 15 minutes and counting. thought I would look up corporate contact and ended up on this site. Sounds like they could care less.
I am now going on 5 months of waiting for my sectional. I have been told twice by the managers in the Romeoville location that they had my sectional but gave it to someone else so now I am at the bottom of the list waiting for it yet again. They do not care and will not get me any answers. Plus I had them furnish my entire house and every piece of furniture I bought from them was damaged.
Wow! I'm in the same boat. Ordered in June. No worries-i know exactly what to do.
First I'm calling the Better Business Bureau.
I am currently dealing with the exact same situation.
So true !!!!!!
Same issue!!! I got a refund after waiting 2 months. I found the same bedset cheaper at MOR furniture. Ordered delivered the next day with set up. Still waiting on my refund. I'm trying to get in contact with the regional manager and was told they don't and can't give out his info.
I've been waiting since June 6th. They keep pushing it back and have 4 times now. I have been sitting on my floor for weeks since we called and they CONFIRMED it would come but nope.