Information, reviews and public commentary for US companies

 

Ashley Furniture

Rating
0.295235
Web
http://www.ashleyfurniture.com
Address
1 Ashley Way
Arcadia, WI
54612
Contact
Todd Wanek
Role
CEO
Phone
(608) 323-3377
Fax
(608) 323-6008
Twitter IDs
@AshleyFurniture
General profile image

No Longer A Loyal Customer - 1 h 49 s ago

29 yr Customer has had it! The quality of the furniture is subpar now. And their "customer service" is incompetent and disrespectful. They do not help the customer at all and document NOTHING!!! Corporate Office get ready!

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Todd Wanek/CEO - 9 h ago

0

*****"To a Jew, there is only one thing of value: money.

How he gets it.... makes no difference."

- The Eternal Jew, 1940....f8

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JC - 2 h ago

I know this isn't from the CEO. But it sure is funny and TRUE!

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Joyce - 2 h ago

0

This company is literally a joke! Items purchased first of November and promised 11/21. Partial shipment came on 11/29, and others promised 12/2. Today 12/12/19, still waiting for other items. It has been exhausting arguing with a bunch of idiots. Shipment for the rest of the order was to be delivered today and I received a phone call 12/21. I definitely do not recommend this company to anyone. Dakota, the so called manager, in Mt Juliet, TN is such a coward, will not answer calls. He has one of his salesman be the middle man. I have other words for him but not suitable for some reading this. DO NOT SHOP ASHLEY is really the only message I'd like to get across.

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GDP - 7 d 24 h ago

3

Fourth delivery today 12/1/2019 and once again the end table was subpar and had to be sent back. The table top was visibly separating and the previous delivery.

Ashley-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Ashley-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Ashley-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Ashley-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Ashley-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Ashley-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Ashley-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Flagged for review. 
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Have A blast - 6 d 11 h ago

3

My dining room table was delivered only to have us throw out all the huge boxes when it clearly states that the 89.99 feel includes "hassle free removal of all packaging " they have not replied to my emails after the one I got from them saying someone would contact me and that was a week ago. No email, no nothing. Calling only has them putting you on hold for over 1 and a half hours transferring

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Shane BArker - 5 d 9 h ago

4

DO NOT BUY FROM ASHLEY FURNITURE OR ANY OF THEIR RESELLER STORES - Completely horrible customer service after the sale. Todd and Ron are true crooks! Once Ashley gets your money good luck actually getting your furniture delivered. Their entire customer service team is complete

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Ashley furniture is sub standard everything - 3 d 49 s ago

0

Yes their customer service absolutely sucks. Hate this organization. Bunch of thieves.

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Paula - 1 d 41 m ago

0

HORRIABLE

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H Amhed - 3 d 12 h ago

3

I walked into Ashley Furniture store and ordered 2 couches for an apartment on 11/21/19. Before ordering I asked about delivery time and I was assured 7-10 days of delivery. Today is 12/08/19 and I have no delivery and no notification email about my delivery. However, there was a phone call stating that it may arrived around Dec. 13. I am supposed to meet my kids in out-of-state but now I will have to stay home and cancel my plans to see my kids. I did express that to Ashley representative but wha

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I love K - 3 d 10 h ago

4

y dining room table was delivered only to have us throw out all the huge boxes when it clearly states that the 89.99 feel includes "hassle free removal of all packaging " they have not replied to my emails after the one I got from them saying someone would contact me and that was a week ago. No email, no nothing. Calling only has them putting you on hold for over 1 a

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Garry Fox - 3 d 3 h ago

4

man from the Beavercreek, Ohio store. The couch is pretty much unusable as the cushions sink down into the sleeper sofa area after a few minutes and your legs hit the hard front of the sofa. After many calls to the store I am told that customer care is the only way to get this addressed but was told by 2 managers and a salesperson "good luck getting them to answer they are understaffed." They supposedly have sent two emails to them and again no response there either which they stated was the norm. I called your CEO number asking to speak to you but guess what ? I was sent to customer service where no one answers. I see now by looking at these other complaints on here I have made a big mistake in assuming the care and quality I used to get from Ashley is no longer the standard today. Please address ASAP as I am blasting this public service announcement on social media with comments returning daily of similar treatment . It is a shame that you people are treating your c

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Janet B - 3 d ago

2

The company DOES NOT HAVE CUSTOMER SERVICE. They are USER VICIOUS. If you are on hold for less than 1 hour count yourself lucky. Then.....if you do get a person, you will be transferred to another person, while you hold again. I have bought my last piece of furniture from these people. TOTALL SUCKS AFTER PU

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Lisa - 2 d 12 h ago

3

We ordered furniture that was to be delivered today. I confirmed the order online over the weekend, and my husband spoke to someone this morning that said that the furniture was schedule for delivery at 12:45 PM (our delivery window was 12:30 - 3:30 PM). At 4:30 PM , he called back and was told that the order was cancelled. There was no explanation as to why it was cancelled. With no help from customer service he went to the Ashley Furniture store in Pearland,Texas, to speak to the store manager in hopes that he would get more information as to why the order was cancelled. He did not have any luck in the quest. My husband suggested that we may have to cancel both furniture orders if Ashley Furniture could not explain why our furniture o

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well B - 2 d 26 m ago

4

My dining room table was delivered only to have us throw out all the huge boxes when it clearly states that the 89.99 feel includes "hassle free removal of all packaging " they have not replied to my emails after the one I got from them saying someone would c

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Mariel - 1 d 6 h ago

4

ve I just waste all the Christmas present on a defective living room set!!! And searching for some hope I just found bunch of unhappy customers like me..... I would like to make this public if I die of a Asma attack it will be all of their fault for being dishonest... No body helps everyone wash there hands. Thank you Ashley furniture you guys ruin our family

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Jim Z - 10 h 42 s ago

4

Not delivered till 11/18 when promised and earlier delivery date

Mattress spring breaks 12/9.

Spent several hours after nume

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Chaabi - 5 h 32 m ago

4

used couch twice :( hopefully the 3rd go is different Or requesting money back. Oh and the delivery was expected between 3-7 pm they showed up at 9:30 pm.

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Teressa Harris - 2 h 10 m ago

rrible Horrible I will never purchase or reference anyone to purchase Ashley furniture. I placed an order in October, had scheduled delivered December 1st, delivery date was changed to December 3rd. I. December 3rd I took off work to insurance I was home, since I could not get an ETA at 10:30 am I received a text my delivery date was rescheduled for December 12th. I went into the Ashley furniture store to exchange the furniture for something that was in stock the store employees told

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Teressa Harris - 4 h 36 m ago

0

Horrible Horrible I will never purchase or reference anyone to purchase Ashley furniture. I placed an order in October, had scheduled delivered December 1st, delivery date was changed to December 3rd. I. December 3rd I took off work to insurance I was home, since I could not get an ETA at 10:30 am I received a text my delivery date was rescheduled for December 12th. I went into the Ashley furniture store to exchange the furniture for something that was in stock the store employees told I cannot do and that I would lose my deposit. Today December 12th I call to pickup my furniture and the date has been push back until December 27th or January 2020 unbelievable!!! The furniture is paid in full but I have none

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Anonymous - 4 h 30 m ago

0

We in the same boat! They keep trying to deliver used furniture to us! And didn't show up until 930 at night :/

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DONE! - 3 h ago

0

I just cancelled our order for the sofa. Today was the third time it was scheduled for delivery. Received multiple "explanations" from different people as to why the deliveries were not made. I have no reason to believe anything this company says. Will purchase a sofa elsewhere.

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Sent us a used couch. Twice :( - 6 h 23 m ago

1

Sent us a used couch twice :( hopefully the 3rd go is different Or requesting money back. Oh and the delivery was expected between 3-7 pm they showed up at 9:30 pm.

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GDP - 7 d 24 h ago

3

Fourth delivery today 12/1/2019 and once again the end table was subpar and had to be sent back. The table top was visibly separating and the previous delivery.

Ashley-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Ashley-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Ashley-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Ashley-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Ashley-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Ashley-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Ashley-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Flagged for review. 
General profile image

Have A blast - 6 d 11 h ago

3

My dining room table was delivered only to have us throw out all the huge boxes when it clearly states that the 89.99 feel includes "hassle free removal of all packaging " they have not replied to my emails after the one I got from them saying someone would contact me and that was a week ago. No email, no nothing. Calling only has them putting you on hold for over 1 and a half hours transferring

General profile image

Shane BArker - 5 d 9 h ago

4

DO NOT BUY FROM ASHLEY FURNITURE OR ANY OF THEIR RESELLER STORES - Completely horrible customer service after the sale. Todd and Ron are true crooks! Once Ashley gets your money good luck actually getting your furniture delivered. Their entire customer service team is complete

General profile image

Ashley furniture is sub standard everything - 3 d 49 s ago

0

Yes their customer service absolutely sucks. Hate this organization. Bunch of thieves.

General profile image

Paula - 1 d 41 m ago

0

HORRIABLE

General profile image

H Amhed - 3 d 12 h ago

3

I walked into Ashley Furniture store and ordered 2 couches for an apartment on 11/21/19. Before ordering I asked about delivery time and I was assured 7-10 days of delivery. Today is 12/08/19 and I have no delivery and no notification email about my delivery. However, there was a phone call stating that it may arrived around Dec. 13. I am supposed to meet my kids in out-of-state but now I will have to stay home and cancel my plans to see my kids. I did express that to Ashley representative but wha

General profile image

I love K - 3 d 10 h ago

4

y dining room table was delivered only to have us throw out all the huge boxes when it clearly states that the 89.99 feel includes "hassle free removal of all packaging " they have not replied to my emails after the one I got from them saying someone would contact me and that was a week ago. No email, no nothing. Calling only has them putting you on hold for over 1 a

General profile image

Garry Fox - 3 d 3 h ago

4

man from the Beavercreek, Ohio store. The couch is pretty much unusable as the cushions sink down into the sleeper sofa area after a few minutes and your legs hit the hard front of the sofa. After many calls to the store I am told that customer care is the only way to get this addressed but was told by 2 managers and a salesperson "good luck getting them to answer they are understaffed." They supposedly have sent two emails to them and again no response there either which they stated was the norm. I called your CEO number asking to speak to you but guess what ? I was sent to customer service where no one answers. I see now by looking at these other complaints on here I have made a big mistake in assuming the care and quality I used to get from Ashley is no longer the standard today. Please address ASAP as I am blasting this public service announcement on social media with comments returning daily of similar treatment . It is a shame that you people are treating your c

General profile image

Janet B - 3 d ago

2

The company DOES NOT HAVE CUSTOMER SERVICE. They are USER VICIOUS. If you are on hold for less than 1 hour count yourself lucky. Then.....if you do get a person, you will be transferred to another person, while you hold again. I have bought my last piece of furniture from these people. TOTALL SUCKS AFTER PU

General profile image

Lisa - 2 d 12 h ago

3

We ordered furniture that was to be delivered today. I confirmed the order online over the weekend, and my husband spoke to someone this morning that said that the furniture was schedule for delivery at 12:45 PM (our delivery window was 12:30 - 3:30 PM). At 4:30 PM , he called back and was told that the order was cancelled. There was no explanation as to why it was cancelled. With no help from customer service he went to the Ashley Furniture store in Pearland,Texas, to speak to the store manager in hopes that he would get more information as to why the order was cancelled. He did not have any luck in the quest. My husband suggested that we may have to cancel both furniture orders if Ashley Furniture could not explain why our furniture o

General profile image

well B - 2 d 26 m ago

4

My dining room table was delivered only to have us throw out all the huge boxes when it clearly states that the 89.99 feel includes "hassle free removal of all packaging " they have not replied to my emails after the one I got from them saying someone would c

General profile image

Mariel - 1 d 6 h ago

4

ve I just waste all the Christmas present on a defective living room set!!! And searching for some hope I just found bunch of unhappy customers like me..... I would like to make this public if I die of a Asma attack it will be all of their fault for being dishonest... No body helps everyone wash there hands. Thank you Ashley furniture you guys ruin our family

General profile image

Jim Z - 10 h 42 s ago

4

Not delivered till 11/18 when promised and earlier delivery date

Mattress spring breaks 12/9.

Spent several hours after nume

General profile image

Chaabi - 5 h 32 m ago

4

used couch twice :( hopefully the 3rd go is different Or requesting money back. Oh and the delivery was expected between 3-7 pm they showed up at 9:30 pm.

General profile image

Teressa Harris - 2 h 10 m ago

rrible Horrible I will never purchase or reference anyone to purchase Ashley furniture. I placed an order in October, had scheduled delivered December 1st, delivery date was changed to December 3rd. I. December 3rd I took off work to insurance I was home, since I could not get an ETA at 10:30 am I received a text my delivery date was rescheduled for December 12th. I went into the Ashley furniture store to exchange the furniture for something that was in stock the store employees told

General profile image

Jim G - 17 h 26 m ago

Mr Wanek,

What a dysfunctional organization....

Ordered a Mattress $2,500 on 10/27/19

Not delivered till 11/18 when promised and earlier delivery date

Mattress spring breaks 12/9.

Spent several hours after numerous calls to the store,Customer service and warehouse 12/11 trying to find out why it takes till 1/10/2020 to have a tech to validate mattress is broken. no resolution.

Bed is still broken... Any consumer that invests this kind of money in a product deserves better customer support.

Your customer service sucks to say the least and you should be ashamed and fired.

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Jim G - 17 h 16 m ago

0

Have some courage Mr. Wanek,

Reply to this message if you have the courage to man up and do the right things for your customers. If not then you are a coward .

I will gladly provide my contact information if I knew you had this courage but I am not hopeful that you will reply.

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