Information, reviews and public commentary for US companies

 

Ashley Furniture

Rating
0.262517
Web
http://www.ashleyfurniture.com
Address
1 Ashley Way
Arcadia, WI
54612
Contact
Todd Wanek
Role
CEO
Phone
(608) 323-3377
Fax
(608) 323-6008
Twitter IDs
@AshleyFurniture
General profile image

still waiting for that call - 3 d 7 h ago

0

I purchased a chair on 3/4/19, after I bought the chair the salesmen told me it was back ordered. 2 months later on April 1, 2019 the salesmen called me said the chair was in Los Angeles and I would have it by April 5, 2019. April 13, I called and I was informed that the chair, was not on its way and I should have it by May 1. May 25, I called and I was told it was back ordered until July. I asked to cancel the order, and I was told I would receive a check in 10 days. 19 days later I called and they said the order had not be cancelled. The manager said he would call me at 10:00 the following day. No he did not. I called again, and I am now waiting again. WOW what a circus. Would love to talk to some one in corporate.

General profile image

Sandra B - 2 d 13 h ago

0

Fat chance.

General profile image

Anonymous - 20 h ago

You'll never reach corporate they don't Exist

General profile image

N Lopez - 7 h 21 m ago

0

10 days for a refund is a lie. I purchased a dining room table the first week of April. Ended up cancelling my order before it was ever delivered and since I paid cash for it, they told me I would get a refund within 4-6 weeks. Here we are, over 2 months later and still no refund. I won't even get into the other problems we had with them delivering our bed set. I'll never buy from this store ever again.

General profile image

Terri - 4 d 9 h ago

0

My daughter bought a sofa back the first of April, 2019 Her first purchase as she is out on her own now and being responsible. The sofa was to be delivered on June 8,2019 but they cancel and said it wasn't in. They just called again today June 12,2019 and canceled again it will be July 3,2019 before they even get it in. Really it takes you 3 months to get a sofa in and still no guarantee for July. This is the biggest bunch of crap ever. They said if she cancels she has to pay a restocking fee. For what? They don't even have it. I will blast you in the news the newspapers social media and everywhere as I have people that will put it on the news of how much of a fraud you are. You suck.

General profile image

Renate Meyer - 4 d ago

0

I am having the same issues....this company has no regard for the consumer.

General profile image

abexky - 4 d 21 h ago

1

Did they at least give you free delivery???

General profile image

Terri - 4 d ago

0

Nope they could careless

General profile image

Sandra B. - 2 d 13 h ago

0

No, they couldn't care less.

General profile image

Abexy - 4 d ago

1

Has anyone asked for the delivery be waived due to later than delivery date?

General profile image

Abexky - 4 d ago

0

I now have TWO credit cards opened in my name when they were just supposed to check it i got approved !!!!!

can i do anything about it

General profile image

Cust R Keepin U, N bus Should Come 1st - 3 d 16 h ago

0

Same thing happened to me Terri, my product was supposed to be delivered June 12th, the store made a mistake, and won't deliver it, they need to have several trucks and employee's to accommodate customers when something like this happens, I love their furniture, but I'm afraid they don't have enough people to accommodate their mistakes, wish I could get in touch with the CEO, and get that suggestion to him or her.

General profile image

Anonymous - 20 h 6 m ago

Amen! I'm going through the same thing I just posted my review as well I'm sorry for you too

General profile image

Anonymous - 20 h 33 s ago

0

Review okay! Nothing can be more frustrating then CS at its worst! Delaying deliver with dates moved and promised is an inconvenience to us all... sales perfection! Communication on delivery a not so funny joke! I wonder if I will ever receive my final item end table with out blowing a gasket biweekly! They make sure you cannot contact the CEO TODD WANAKE he's most likely on a permanent vacation! They throw you back and forth from the home store to the distribution center.. and laugh you off as you try to be courteous and patient! I will never ever shop this company again! Get a grip on your delivery service or close down! I want my table or????

General profile image

Dee Murchie - 1 d 10 h ago

Worst experience I have ever had with any store ever. Ashley. They could not deliver our mattresses on time or our LR tables. We cancelled the order and went elsewhere and got them delivered same day. It took 4 weeks to get a credit for the mattresses which I had paid for using my debit card. The tables were paid for with cash. Ashley said they have to mail a check to me because it was cash. 7 weeks and 22 phone calls and today a visit to the store has all netted a big zero. The owe me 2260.80 and as of yet cannot get them to send the check. They acknowledge they owe it but are using the excuse that their accounting dept in their corp office is not answering the emails and they are not allowed to call them. Soooo frustrating. It was not a pretty scene today in their store. This is the Bay Brook store in Webster Texas. The Mgr Greg is always going to check and call me back and never does and when I get him back on the phone each time he dont remember talking to me. Its like that for each person I have spoke to at that store trying to get help. The customer care department said " yes I see we owe you a refund but I dont know when they are gonna send it. Big help! Never buy from them!!!!!!!

General profile image

Jodie - 1 d 16 h ago

Worst experience with Ashley Customer Service. Have purchased numerous items from Ashley through the years and this will definitely be the last. Have gotten the run around and this is totally unacceptable! I rate them as a 0.

General profile image

S B - 2 d ago

0

What is worse than bad? Ashley furniture customer service, that's what.

General profile image

Peggy - 2 d 31 s ago

Extremely lacking in customer service AFTER you purchase furniture and do not receive what you ordered. You will NOT be satisfied. Their "experience rating" should be a negative number and is receiving a one-star rating ONLY because that's as low as this review system permits. DO NOT DO BUSINESS WITH ASHLEY FURNITURE IN GEORGIA.

General profile image

Anonymous - 2 d 10 h ago

Management and very poor business

Is just soory

General profile image

Anonymous - 2 d 12 h ago

0

Customer service sucks!! Very, very cheap quality products. Very sad.

General profile image

Sandra B. - 2 d 13 h ago

0

I can't believe that Ashley has a half star rating. I would think that a zero star rating would be more appropriate. We have bought thousands of dollars of Ashley furniture in the last two years. Our last, and believe me , it is our last, purchase was a desk and office chair. We paid for them on March 8, 2019. They were not delivered until March 23rd. The desk was broken and had to be returned. The chair just sat there until the replacement desk arrived a couple of weeks later. When I first sat in the chair it rocked. We realized that one set of wheels had been broken off, presumably when the desk was broken. We have been told that there are no replacement wheels and that, because we did not report the damage with twenty-four hours of delivery, the chair will not be replaced. That's what I call no star customer service. Dot not purchase from Ashley furniture unless you want to be treated like trash.

General profile image

Dana - 3 d 9 h ago

1

I purchased/ordered furniture on 5/15. Was verbally promised delivery in 7-10 days, "no more than 2 weeks". I received partial delivery on 6/11, with the estimated delivery date of the remainder of my order on 6/20 (waiting to see if that is true or if my date gets changed a fourth time). When speaking to the store manager in Montgomery, Alabama and the regional manager both simply said "I am sorry for the misunderstanding" and the regional manager was quiet smug. The only reason I purchased furniture from Ashley was because of the short delivery time....haha. At least other furniture stores were honest with me when they said a 4 to 6 weeks delivery time. Buyer beware!!

General profile image

Brian - 3 d 10 h ago

0

What a sham!!

I placed my order after speaking to a sales executive at Ashley furniture in VA who assured me I would receive my purchase on time. However, the delivery on the receipt was 4 weeks later so asked for a refund. Within 12 hours a manager called me and dissuaded me not to cancel the purchase and that the item would be delivered. I complied and a day later when I called to inquire about documentation the GM tells me we are sorry but delivery date is 6 weeks away!!

General profile image

Rosa - 3 d 14 h ago

0

I was at city furniture memorial day. We were told that we would get everything in one delivery. Only to find out later that we would get certain pieces on certain days 4 different deliveries on different days within two weeks which isn't acceptable and to add more stress / added problem and no solutions.That is not the way to treat a customer. I then spoke with A representative at the Fort Myers location who was also no help and blindly transferred my call only to have me waiting on hold. This is NO WAY TO TREAT A BUYING CUSTOMER. Im utterly disgusting by the actions of these employees

The service I have gotten from city furniture has been the worst experience I have ever had with a furniture store from the sales representative to the person at customer service. Even when I called corporate for assistant the women on the phone was so rude she said that if I didn't like the way they did things I could always get my money back and go somewhere else. City furniture needs to know who they hire and have working for them. Customer service is suppose to help the customer not make the customer wish they had gone to a different furniture store. Not only that I pay cash for my items I was told that they were all be delivered on the same day at the same time because of the overstock in the warehouse next thing I know I'm getting for deliveries at four different dates within a two week period not only that I pay cash for my items I was told that they were all be delivered on the same day at the same time because of the overstock in the warehouse next thing I know I'm getting four deliveries at four different dates within a two-week period. How anyone can takeoff for days of work in a two week period is beyond me. The worst part is that we got rid of all our furniture the day before it was all supposed to get delivered. This is not the way to Treat paying customers. Today is 6/13/2019 and now there saying July 9 2019. UNACCEPTABLE!!!!!!

General profile image

Renate Meyer - 4 d ago

0

Awful....for the second time I received a phone call to say that only one piece of the 4 that I was guaranteed would be delivered today is in,,,and all of this a 6AM. When you have no recourse for 4 hours when the store opens this is very fustrating. Then when you call the store you are on hold for 30 minutes before anyone comes to the phone. The people in the store lie through their teeth and tell you the product is in stock.

Other Reviews & Comments

Outback Steakhouse
Anonymous Went to the one in cuyahoga falls and never again will i go ... 

Safeway, Inc.
Michael Mc Namara The drinking water fountains at the Millbrae ca store has f ... 

Wal-Mart Stores, Inc.
Frequent Shopper I have to say that the Walmart in Norterra, Phoenix, AZ is  ... 

Circle K Stores Inc
Happy customer! The circle k on 19th and Happy Valley Rd. In Phoenix, AZ. I ... 

Jack in the Box Inc.
Ilai I went in to the 875 kapiolani Blvd 96813 Honolulu, Hawaii  ... 

Dollar General
Miller Great customer service at store 11445. My main concern is t ... 

Lowe's
Anonymous, Clermont, Fl Retired from Disney where I learned how to give exceptional ... 

Fox News Network, LLC
Warning! Warning, TDS has reached epidemic proportions. All Democrat ... 

Amazon
Thomas I with you they closed my acct saying I had too many refund ... 

The Directv Group, Inc.
Dottie Let me know if you get any information because I'll sign it ... 

Domino's Pizza, Inc.
Anonymous I was a long time employee just quit this last week. They w ... 

Cheddars
Karen Went to cheddars today for Father's Day, my husband

Subway
Barbara Archer I usually have s great experience at Subway. Tonight we had ... 

Food Network
Anonymous I hate how Sunny Anderson always talks with her mouth full  ... 

American Airlines
Seriously Again?! Lost luggage again!! In my job, we fly American Airlines be ... 

Barnes & Noble
God No he is not

Delta Airlines
Emma This is the exact same thing happening to me right now. It  ... 

Church's Chicken
Boyd Harris Churches #10313 in Tifton Georgia wins no prizes from this  ... 

TGI Friday's
Ben Cheski The overall experience of Wayne, NJ TGIFridays was a very u ... 

Buffalo Wild Wings
Cathi W. Father's Day 2019 Cypress TX - There was a row of feathers  ... 

Coach, Inc.
JL product. I am a solid customer, however, I am not certain I ... 

Dillard's Inc
Concerned Customer The Dillards in Friendswood is so hot my mother ,who has he ... 

American Home Shield
Anonymous AHS is terrible... professional thieves hidding behind a co ... 

Houston's Restaurant Inc
Kyle Frasure Hello my name is Joel price from New Orleans.Enter y'all pl ... 

Taco Bell Corp.
Daniel I have been in line for 40 minutes this will be the last ti ... 

Google Inc.
Chanequa Reid Hiy me is chanequa Reid I am very unaware and afraid for th ... 

McDonald's Corporation
Diane Why oh why are you renovating your restaurants to look so u ... 

Dish Network
l;indy postma i took over a home abd found dish equipment wherew do i hav ... 

T-Mobile USA, Inc.
Anonymous T Mobile is a dishonest, greedy company. DO NOT DO BUISNESS ... 

Best Buy
Best Buy Bye bye, we don't want you wasting our time anyway.

American Express Company
Anonymous Brainwash people to what?

Greyhound Lines, Inc.
Tia First of all the bus driver was late, she was supposed to b ... 

ADT Security Services, Inc
Anonymous This is crazy

AT&T
SANDY HAS NO REGARD FOR THEIR CUSTOMERS --THEY RUN YOU AROUND TO  ... 

Ross Stores
Beatrice On 6/15/19 I made an attempt to enter your Baker, Louisiana ... 

eBay, Inc.
Tamara L Johnson I have been restricted from EBAY for low selling. Your repr ... 

Paypal
Miss Hamilton Customer service was not helpful . My card was stolen and I ... 

Instacart
Chernor musa Jalloh My account is charged $99 for membership fees which I didn' ... 

Earnhardt
Jim K Earnhardt in Gilbert. I felt ripped off and when researchin ... 

Geico Corporation
John It's a damn shame that we must be subjected to stupidity of ... 

The Wendy's Company
Anonymous Not sure if they changed the brand of the spicy chicken or  ... 

Rite Aid
Anonymous I have purchased a blood pressure machine from Rite Aid The ... 

Netflix
Dennis Agree totally, with less than 1% of the target audience, th ... 

Priceline
Jetro BBB complaint Sending.......... inbound......1-800 staff no ... 

Ford Motor Company
Earnest Bought a brand new F150 5.0 supercrew 4x4 and motor is burn ... 

LA Fitness
Ma Most of the time hot tub is not working. And once closed be ... 

Burger King Worldwide Inc
Leonardo diaz Berger king 891 west 49 st store #22 service was terrible t ... 

J. C. Penney Corporation, Inc.
Mary Morton June 16, 2019 To Whom It May Concern, I have an 81-year-old ... 

The Home Depot, Inc.
Omar Home depot sub contracted there work to a company called pr ...