I purchased a chair on 3/4/19, after I bought the chair the salesmen told me it was back ordered. 2 months later on April 1, 2019 the salesmen called me said the chair was in Los Angeles and I would have it by April 5, 2019. April 13, I called and I was informed that the chair, was not on its way and I should have it by May 1. May 25, I called and I was told it was back ordered until July. I asked to cancel the order, and I was told I would receive a check in 10 days. 19 days later I called and they said the order had not be cancelled. The manager said he would call me at 10:00 the following day. No he did not. I called again, and I am now waiting again. WOW what a circus. Would love to talk to some one in corporate.
You'll never reach corporate they don't Exist
10 days for a refund is a lie. I purchased a dining room table the first week of April. Ended up cancelling my order before it was ever delivered and since I paid cash for it, they told me I would get a refund within 4-6 weeks. Here we are, over 2 months later and still no refund. I won't even get into the other problems we had with them delivering our bed set. I'll never buy from this store ever again.
My daughter bought a sofa back the first of April, 2019 Her first purchase as she is out on her own now and being responsible. The sofa was to be delivered on June 8,2019 but they cancel and said it wasn't in. They just called again today June 12,2019 and canceled again it will be July 3,2019 before they even get it in. Really it takes you 3 months to get a sofa in and still no guarantee for July. This is the biggest bunch of crap ever. They said if she cancels she has to pay a restocking fee. For what? They don't even have it. I will blast you in the news the newspapers social media and everywhere as I have people that will put it on the news of how much of a fraud you are. You suck.
I am having the same issues....this company has no regard for the consumer.
Did they at least give you free delivery???
Nope they could careless
No, they couldn't care less.
Has anyone asked for the delivery be waived due to later than delivery date?
I now have TWO credit cards opened in my name when they were just supposed to check it i got approved !!!!!
can i do anything about it
Same thing happened to me Terri, my product was supposed to be delivered June 12th, the store made a mistake, and won't deliver it, they need to have several trucks and employee's to accommodate customers when something like this happens, I love their furniture, but I'm afraid they don't have enough people to accommodate their mistakes, wish I could get in touch with the CEO, and get that suggestion to him or her.
Amen! I'm going through the same thing I just posted my review as well I'm sorry for you too
Review okay! Nothing can be more frustrating then CS at its worst! Delaying deliver with dates moved and promised is an inconvenience to us all... sales perfection! Communication on delivery a not so funny joke! I wonder if I will ever receive my final item end table with out blowing a gasket biweekly! They make sure you cannot contact the CEO TODD WANAKE he's most likely on a permanent vacation! They throw you back and forth from the home store to the distribution center.. and laugh you off as you try to be courteous and patient! I will never ever shop this company again! Get a grip on your delivery service or close down! I want my table or????
Worst experience I have ever had with any store ever. Ashley. They could not deliver our mattresses on time or our LR tables. We cancelled the order and went elsewhere and got them delivered same day. It took 4 weeks to get a credit for the mattresses which I had paid for using my debit card. The tables were paid for with cash. Ashley said they have to mail a check to me because it was cash. 7 weeks and 22 phone calls and today a visit to the store has all netted a big zero. The owe me 2260.80 and as of yet cannot get them to send the check. They acknowledge they owe it but are using the excuse that their accounting dept in their corp office is not answering the emails and they are not allowed to call them. Soooo frustrating. It was not a pretty scene today in their store. This is the Bay Brook store in Webster Texas. The Mgr Greg is always going to check and call me back and never does and when I get him back on the phone each time he dont remember talking to me. Its like that for each person I have spoke to at that store trying to get help. The customer care department said " yes I see we owe you a refund but I dont know when they are gonna send it. Big help! Never buy from them!!!!!!!
Worst experience with Ashley Customer Service. Have purchased numerous items from Ashley through the years and this will definitely be the last. Have gotten the run around and this is totally unacceptable! I rate them as a 0.
What is worse than bad? Ashley furniture customer service, that's what.
Extremely lacking in customer service AFTER you purchase furniture and do not receive what you ordered. You will NOT be satisfied. Their "experience rating" should be a negative number and is receiving a one-star rating ONLY because that's as low as this review system permits. DO NOT DO BUSINESS WITH ASHLEY FURNITURE IN GEORGIA.
Management and very poor business
Is just soory
Customer service sucks!! Very, very cheap quality products. Very sad.
I can't believe that Ashley has a half star rating. I would think that a zero star rating would be more appropriate. We have bought thousands of dollars of Ashley furniture in the last two years. Our last, and believe me , it is our last, purchase was a desk and office chair. We paid for them on March 8, 2019. They were not delivered until March 23rd. The desk was broken and had to be returned. The chair just sat there until the replacement desk arrived a couple of weeks later. When I first sat in the chair it rocked. We realized that one set of wheels had been broken off, presumably when the desk was broken. We have been told that there are no replacement wheels and that, because we did not report the damage with twenty-four hours of delivery, the chair will not be replaced. That's what I call no star customer service. Dot not purchase from Ashley furniture unless you want to be treated like trash.
I purchased/ordered furniture on 5/15. Was verbally promised delivery in 7-10 days, "no more than 2 weeks". I received partial delivery on 6/11, with the estimated delivery date of the remainder of my order on 6/20 (waiting to see if that is true or if my date gets changed a fourth time). When speaking to the store manager in Montgomery, Alabama and the regional manager both simply said "I am sorry for the misunderstanding" and the regional manager was quiet smug. The only reason I purchased furniture from Ashley was because of the short delivery time....haha. At least other furniture stores were honest with me when they said a 4 to 6 weeks delivery time. Buyer beware!!
What a sham!!
I placed my order after speaking to a sales executive at Ashley furniture in VA who assured me I would receive my purchase on time. However, the delivery on the receipt was 4 weeks later so asked for a refund. Within 12 hours a manager called me and dissuaded me not to cancel the purchase and that the item would be delivered. I complied and a day later when I called to inquire about documentation the GM tells me we are sorry but delivery date is 6 weeks away!!
I was at city furniture memorial day. We were told that we would get everything in one delivery. Only to find out later that we would get certain pieces on certain days 4 different deliveries on different days within two weeks which isn't acceptable and to add more stress / added problem and no solutions.That is not the way to treat a customer. I then spoke with A representative at the Fort Myers location who was also no help and blindly transferred my call only to have me waiting on hold. This is NO WAY TO TREAT A BUYING CUSTOMER. Im utterly disgusting by the actions of these employees
The service I have gotten from city furniture has been the worst experience I have ever had with a furniture store from the sales representative to the person at customer service. Even when I called corporate for assistant the women on the phone was so rude she said that if I didn't like the way they did things I could always get my money back and go somewhere else. City furniture needs to know who they hire and have working for them. Customer service is suppose to help the customer not make the customer wish they had gone to a different furniture store. Not only that I pay cash for my items I was told that they were all be delivered on the same day at the same time because of the overstock in the warehouse next thing I know I'm getting for deliveries at four different dates within a two week period not only that I pay cash for my items I was told that they were all be delivered on the same day at the same time because of the overstock in the warehouse next thing I know I'm getting four deliveries at four different dates within a two-week period. How anyone can takeoff for days of work in a two week period is beyond me. The worst part is that we got rid of all our furniture the day before it was all supposed to get delivered. This is not the way to Treat paying customers. Today is 6/13/2019 and now there saying July 9 2019. UNACCEPTABLE!!!!!!
Awful....for the second time I received a phone call to say that only one piece of the 4 that I was guaranteed would be delivered today is in,,,and all of this a 6AM. When you have no recourse for 4 hours when the store opens this is very fustrating. Then when you call the store you are on hold for 30 minutes before anyone comes to the phone. The people in the store lie through their teeth and tell you the product is in stock.