Worst product worst customer service! Ashley's furniture is the worst company ever. I bought a couch 3 months ago and have been calling after the first month to get it fixed. They have been put to my house 3 times and have not fixed one thing!!!!!! Never ever ever again. DO NOT BUY anything from this company.
Worst company to deal with on all points. I purchased a Kera bedrooms set. It arrived with a defective chest (could not open the top drawer) and a missing drawer on the bottom, right-side of the bed. Although a repair person is coming out, I should not have to take off work to have a brand new bed and chest be repaired. New replacements should be provided. I've been bounced around between Guest Services and the Colerain Cincinnati Store. No one can help! The vendor that delivered the furniture should be held accountable for ensuring that quality exists in the product before it leaves the warehouse, before it's put on a truck, and delivered to a customer. As long as I'm in my right mind, I will never do business with such a disorganized retailer. For those of you who have not purchased from Ashley Furniture, DON'T!!!!!!!!!!!!!!
NEVER SHOP AT ASHLEY FURNITURE EVER!!! Odai Hamud is the rudest person ever! Bought a recliner there, got it home, there are bugs inside the fabric. They will not exchange or return! Disgusting!
Bought Living suit and Recliner in the Ashley Store in Hagerstown MD . When we got home, we realized that what we bought was not going to work with our room..
Called our sales lady to cancel the order. Roberta Greenwald. She went ballistic yelling what a terrible customer we were.. Before I could tell her that we would compensate her for her time and would still take part of the order, She screamed at me and slammed the phone down. What a nasty Ashley Rep...Never again will I STEP FOOT INTO AN ASHLEY STORE.
You better hope your furniture holds up over time because over a three month period my table and chairs started chipping and no one wants to help and customer care will not give you a chance to speak to anyone basically it's too bad "go right ahead go to the better business bureau if you like" that's what I was told. Too bad for me.
Never buy ANYTHING from Ashley Furniture in Catonsville, MD. I waited two months for my furniture, after going back into the store 5 times to complain. The last time I went into the store because they delivered the wrong dining room set, my salesman (I believe he is African), stood in front of me and lied, telling the people behind the desk that he showed me a picture on the computer, and I chose that one...he NEVER showed me a picture of the dining room set, I picked the one on the floor, and HE wrote down the wrong merchandise number!! I also called to speak to the manager one time, and they put me on hold and never came back to the phone. I also called the corporate office, and spoke to a very nasty woman! My co-worker also had an issue with Ashley Furniture in Virginia, after she received her sectional, it was damaged and took 5 months to correct the problem (which resulted in a different sofa). I hate Ashley Furniture, and would NOT recommend ANYONE to buy from there, especially at their Catonsville, MD location!!! I will make sure everyone that I know NEVER go to Ashley Furniture..EVER!!! Their service is BEYOND terrible!!!!!
You are absolutely right in everything you've said. My experience was with the one in Ritchie Marlboro Station. Explained to them upfront exactly when I will be available to have my furniture delivered. Needless to say it's way past eight weeks we are now into the 13th week and I still don't have my furniture. So now I'm sitting here waiting on them have spoken back-and-forth with several managers in the store waited on hold yesterday for a manager to call me back and never heard back. The girl put me on hold and never came back to the phone I call back she assured me that a manager named Darlene would call me back and I guess Darlene is still on the phone because I haven't heard from her yet and this is another whole day. All they do is get the sale and then brush you off like you're nobody. So I called again and spoke with a Nother manager named WILLIAM and he act as if I'm bothering him after I paid my money. The worst customer service ever ! Please don't ever buy anything from them you will be disappointed.
The only reason I gave the rating a "1" is because when I was looking for the furniture, the salesperson was really helpful and professional BUT what I didn't know was that I would not get my furniture during the time given. I was told the furniture will arrive between 2:30- 6:30, well I called after 6:30 and was told that I will have it by 8:30. THAT WAS NOT STATED IN MY TEXT MESSAGES FOR FURNITURE NEITHER DID THEY GIVE A COURTEOUS CALL LETTING ME KNOW THAT IT WILL NOT BE ON TIME. The assistant manager did not seem concerned about it at all. Very unprofessional when someone is doing business!!!! Never will I shop here again to deal with the inconvenience services.
I would never recommend Ashley Furniture if they were the last furniture store on earth. We bought dining room and living room sets 6 years ago from Spokane Washington store which has since closed. We waited over 5 months for dining set and finally took the floor model for living room after the same wait period. How stupid were we! Should have insisted on a full refund and gone elsewhere. Now after normal use (no children or pets) the fabric on the sofa, love seat and wing chair is disintegrating! I wouldn't even give this company a one star rating!
I Tried to leave a "zero" rating but was unable to this has been a very disappointing purchase and I too wish I could have read the reviews
"prior" to my purchase there is not on positive review to be found. This is by far the worst company to do business with when it comes to customer service I would like to suggest to all the people that have posted on this site to also voice these complaints with the Better Business Bureau this company should show a negative rating everywhere people will search. Ashley furniture is notorious for giving consumers the run around. and this needs to stop.
This furniture store is horrible. Do not ever buy anything from them. Their customer service is horrendous. If you are not happy with an item or have any issues with an item. They will not assist you in resolving your issues. Never again!
I am having a horrible time with Ashley Furniture , I called a month ago about my San Marco chocolate sectional started peeling . I have been waiting for someone to call me back over a month ago . I have never experience such horrible customer service. After reading all the comments and complaints about this sectional I dont understand why haven't your company stepped in to help your customers out. This is really bad for your company.
I had bought a coffee table which was delivered today. There missing two screw on the top of it and right after they delivered my jeans got stuck on the border where the screw were missing and it got damaged
Amen to that, I really wish I had read these reviews BEFORE we bought furniture with them. They are disgusting. And I wouldn't even rate them at zero stars, they should have -10 stars
Having a horrible experience with Ashley furniture. I am within the 72 hr period, funiture delivered to a new home on Tuesday April 4th, spoke with Mr."corporate"is still refusing to exchange or return the furniture.Where is the customer service in that. Now I'm trying to just see if I can have someone paint the furniture a different color so we can be satisfied with this furniture. I just spoke with consumer affairs maybe they can have some luck. You know, I told my husband that we should go with JCPenny or Macy's, or some other company, known for delivering GOOD customer service. But we made a mistake and went with Ashley Furniture
Do not spend money with Ashley Furniture! I have been dealing with a credit owed to me due to furniture that fell apart and fabric issues. This has been going on for 3yrs. Not one person will take ownership and continue to pass blame. As of 2/17 I was promised to have a refund check mailed to me. As of today, 4/7/2017 I still have not received the check. Now when I call the "Customer Care" lone, they act like I am crazy and continue passing the blame. I am now giving up on this. Ashley Furniture is a FRAUD!
Do NOT shop at Ashley Furniture Baybrook Clear Lake. We Purchased $2500 on 3/25
but we canceled 3/27. Called 3/27 for confirmation - told should be approved 3/28 and have money in 48-72 hours. They lied and actually not only HAD SHOWED CANCELED (we got info from store tonight) but showed rescheduled to STILL BE DELIVERED. Took going in person and the police to assure the order was finally canceled two weeks later. Money still won't hit our bank for 10 days. Here's the sorry manager sorry Manager FABIAN RODRIGUEZ saying he knows it's unethical to keep $2500 for two weeks but he says "oh I sleep good at night." We were then harassed and had the cops called on us!! The policeman did not buy their story and did not even have to fill out a police report - but he did in fact make sure that your store Canceled our order in front of him. This is worthy of a lawsuit. I want my $2500 reimbursed immediately and I deserve something for my time, my overdrawn bank account, and embarrassment for the entire situation when my wife and I were only going to ask for our money back. It was not only Fabian but another Hispanic, shorter fellow harassing us as well as he chased my wife to her vehicle and started take aggressive photos. Yet they called the police on us, the customer. I have everything on my iPhone video to prove everything I am stating.
Moving into a new home and purchasing brand new furniture is supposed to be exciting. Today was the second time Ashley Furniture store had furniture delivered to my home that was damaged. After waiting over a month the first delivery was incorrect and damaged. We had to wait an additonal week only to once agin recieve damaged furniture. They begged us to let them handle the situation in house but they are doing a of poor job of maintaining customer satisfaction. I have yet to bee contacted by the stores manager. This is very frustrating!!!! I will never purchase from this company again!!!!
i will never buy from ashley furniture again and i will be also letting my family and friends know to never buy from this company again !! it was truely a nightmare dealing with this company. i ordered a brand new chest whick came damaged and are not willing at all to try and make it right. They do not handle situations professionally and make things very unecassary and incovenient. They do not take action for broken pieces out of the box so think twice before you step foot in an ashley store.
i just posted this above im so upset if the ceo or whoever is in charge would like to make it right please email me at (hidden)
i will never buy from ashley furniture again and i will be also letting my family and friends know to never buy from this company again !! it was truely a nightmare dealing with this company. i ordered a brand new chest whick came damaged and are not willing at all to try and make it right. They do not handle situations professionally and make things very unecassary and incovenient. They do not take action for broken pieces out of the box so think twice before you step foot in an ashley store. very upset!!!
I am the telephone with customer service (hidden), for 25 minutes now. I was given a telephone number for complaints with Melbourne Florida store from one of their employees, they sent me to the warehouse even though I requested Corporate. I purchased a 5 piece dinette set on the 23rd of February this year. I have had techs out twice, and just today to deliver a new table, turns out it was on the truck damage. I am so fed up with Ashly and this table. I am finally talking to Brenda out of Wisconsin in warranties, I explained our problem. We'll see what transpires. I will never tell anyone about Ashley being a quality furniture store, my distinct will be heard from Florida to Canada.
I purchased my bedroom suite almost 6 months ago (which took a month to get by the way) and I've had 4 tickets put in before one problem was fixed. Every time I asked for the status of my order, they stated they needed someone to come in a take several pictures to start my order. To make a long story short, my husband, my 4 month old, and I are sleeping on the floor with a broken bed. Of course, they stated it won't be in until a week from now. Needless to say....I am highly dissatisfied with their service.
is the worst store there is to buy from. The sales people are nice until you make the purchase. after that they have the worst customer service there is. They don't listen to you at all. It is very difficult to get your furniture delivered. My purchase was to be delivered for Thanksgiving (2016) and I'm still waiting for one piece. This is disrespectful and annoying, they don't care about anybody. The last time I called to speak to the Manager about the problem. I was told that he has no time to listen to my complaining) I'm so disappointed with Ashley I will not recommend the store to anyone. DON'T WAIST YOUR TIME OR MONEY HERE.