Information, reviews and public commentary for US companies

 

Ashley Furniture

Rating
0.343875
Web
http://www.ashleyfurniture.com
Address
1 Ashley Way
Arcadia, WI
54612
Contact
Todd Wanek
Role
CEO
Phone
(608) 323-3377
Fax
(608) 323-6008
Twitter IDs
@AshleyFurniture
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Scott Meadows - 19 h 40 m ago

0

I wish someone from Ashley would call me .

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Anonymous - 1 d 47 s ago

This is the worst company EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Adrian Flowers - 1 d 5 h ago

1

I purchased multiple items from Ashley Furniture at the Stonecrest Store in Lithonia, Ga on 11/25/19 in a ballpark figure of around $15,000. For the last 2 months, everything I purchased has been getting pieced together due to lack of availability or arriving to my house damaged and had to be returned. It took 4 attempts of trying to deliver my one bedroom set because they just could not get it right. Either they wanted to deliver a few pieces, or certain parts were damaged and they had to take the parts back to have redelivered, or they just couldn't get the delivery done at all because no-one wanted to go above and beyond their job to use a gps location to get to the delivery location because my house is a new build and cannot be brought up on gps. Finally after the 4th attempt, the storage portion of my bed finally came intact. Unfortunately, I ordered 6 dinning chairs and 1 swivel desk chair that as of yet has not arrived and has been sitting in the Snellville, Ga garage since 12/14/19 with no attempts to be delivered to my house. I have been fed up with dealing with Ashley Furniture at this point and called the Stonecrest store to get a refund on the chairs that I still have not received and spoke to and encountered a young lady on the phone named Ashley (Go Figure!!!), she proceeds to tell me that she cannot issue a refund for something that has not been delivered to my house and continued to tell me that she just started at this location and the other store she use to work at didn't issue refunds unless the product has already been delivered. Little Girl, Please don't insult my intelligence........I already know the what that concept is all about. You want it delivered to get me to keep the product incase anything is wrong with it a tech can come out to attempt to fix whatever the problem is. In this case, I have not received the items and I just don't feel like dealing with that problem, I would rather get a refund for the items I have not received and I can goto Great American Homestore and get the same chairs. I would like someone in the corporate office to contact me regarding this matter but I have a feeling that won't happen either.

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Adrian Flowers - 1 d 5 h ago

0

P.S.

An by the way, I made several attempts to contact the store manager and every time I ask to speak to this so-called store manager, I get the runaround and was told each time he was in a meeting. I have even left several messages and still have not even talked to this unprofessional store manager. I don't even know what this persons name is to date. I advise anyone to find furniture from another furniture store outside of Ashley Furniture.

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Maria luciani - 1 d 9 h ago

4

I bought a bedroom set from Ashley Furniture Store in Plano Texas. I made the mistake of using lease /purchase program and was shock at the huge interest rate which I believe is illegal. I called 11/7/2019 to check the balance which was around

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Maria luciani - 9 d ago

4

(SPAM)

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do teen teen - 8 d 10 h ago

4

I bought a bedroom set from Ashley Furniture Store in Plano Texas. I made the mistake of using lease /purchase program and was shock at the huge interest rate which I believe is illegal. I called 11/7/2019 to check the balance which was around $2450.00 and since then I have paid about $864.00. I called and checked the balance on 1/8/2020 and was shocked again to find out m

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Wendy - 6 d ago

0

Yes, I will never buy from them again.

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Mary - 3 d 11 h ago

0

To complete my comment above, not sure what happened to the post. DO NOT participate in the lease program it is the biggest rip-off. I have paid in $1665.00 since August 31st and they have only applied less than $200.00 to my balance of $2459.00. The explanation is it is a lease, NO IT IS A RIP-OFF. I have contacted the Texas Attorney General.

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Leona U. Sprainis - 6 d 10 h ago

4

Please help before bad things happen. I am at my wits end. Bought my Lovese at on 12/19 at Wesley Chapel, Fl. It was delivered 1/3/20 and after they opened it and tried out the reclining part, said it was not working properly and to call Ashley to tell them and they would advise me. Yesterday, a Service Tech came out to repair it and said the spring was broken and to call 1(hidden), and he was sending photos of the item with a note. This morning I called and was told I could not get a new Loveseat and they only repair items. I told Ashley many times, at many different numbers they told me to call, and was told I could not return my item and get a refund. I also was told several lies to which Ashley Customer Service said to their advantage. Why would anyone want anything that was broken, repaired and take back. I paid the entire amount by check on 12/30/19. Wha

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Wendy - 6 d ago

I'm sorry it happened to you too. I will never buy from them again. They delivered broken furniture to me to.

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Swamon m - 6 d 9 h ago

3

s around $2450.00 and since then I have paid about $864.00. I called and checked the balance on 1/8/2020 and was

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Anonymous - 6 d 2 h ago

s after the extremely poor level of customer service regarding the delay in delivering our furniture and the unfriendly response from the call center each time, "we didn't promise anything in your purchase contract." Warning, be careful when the store is unable to give you a firm delivery date ... demand a firm delivery date or you may not see your furniture. Will wait two more weeks and dependent on the next response will determine if I will need to seek resolution through small claims court ... we just want our furniture as promised. #ashelyfurniture where is our furniture? Promised last week and now unable to obtain a delivery date, maybe late February. Ashleyfurniturehomestore poor customer service. Unable to get a resolution through your call center or the store. Confused why online it is able to be purchased s after the extremely poor level of customer service regarding the delay in delivering our furniture and the unfriendly response from the call center each time, "we didn't promise anything in your purchase contract." Warning, be careful when the store is unable to give you a firm delivery date ... demand a firm delivery date or you may not see your furniture. Will wait two more weeks and dependent on the next response will determine if I will need to seek resolution through small claims court ... we just want our furniture as promised. #ashelyfurniture where is our furniture? Promised last week and now unable to obtain a delivery date, maybe late February. Ashleyfurniturehomestore poor customer service. Unable to get a resolution through your call center or the store. Confused why online it is able to be purchased s after the extremely poor level of customer service regarding the delay in delivering our furniture and the unfriendly response from the call center each time, "we didn't promise anything in your purchase contract." Warning, be careful when the store is unable to give you a firm delivery date ... demand a firm delivery date or you may not see your furniture. Will wait two more weeks and dependent on the next response will determine if I will need to seek resolution through small claims court ... we just want our furniture as promised. #ashelyfurniture where is our furniture? Promised last week and now unable to obtain a delivery date, maybe late February. Ashleyfurniturehomestore poor customer service. Unable to get a resolution through your call center or the store. Confused why online it is able to be purchased s after the extremely poor level of customer service regarding the delay in delivering our furniture and the unfriendly response from the call center each time, "we didn't promise anything in your purchase contract." Warning, be careful when the store is unable to give you a firm delivery date ... demand a firm delivery date or you may not see your furniture. Will wait two more weeks and dependent on the next response will determine if I will need to seek resolution through small claims court ... we just want our furniture as promised. #ashelyfurniture where is our furniture? Promised last week and now unable to obtain a delivery date, maybe late February. Ashleyfurniturehomestore poor customer service. Unable to get a resolution through your call center or the store. Confused why online it is able to be purchased s after the extremely poor level of customer service regarding the delay in delivering our furniture and the unfriendly response from the call center each time, "we didn't promise anything in your purchase contract." Warning, be careful when the store is unable to give you a firm delivery date ... demand a firm delivery date or you may not see your furniture. Will wait two more weeks and dependent on the next response will determine if I will need to seek resolution through small claims court ... we just want our furniture as promised. #ashelyfurniture where is our furniture? Promised last week and now unable to obtain a delivery date, maybe late February. Ashleyfurniturehomestore poor customer service. Unable to get a resolution through your call center or the store. Confused why online it is able to be purchased s after the extremely poor level of customer service regarding the delay in delivering our furniture and the unfriendly response from the call center each time, "we didn't promise anything in your purchase contract." Warning, be careful when the store is unable to give you a firm delivery date ... demand a firm delivery date or you may not see your furniture. Will wait two more weeks and dependent on the next response will determine if I will need to seek resolution through small claims court ... we just want our furniture as promised. #ashelyfurniture where is our furniture? Promised last week and now unable to obtain a delivery date, maybe late February. Ashleyfurniturehomestore poor customer service. Unable to get a resolution through your call center or the store. Confused why online it is able to be purchased s after the extremely poor level of customer service regarding the delay in delivering our furniture and the unfriendly response from the call center each time, "we didn't promise anything in your purchase contract." Warning, be careful when the store is unable to give you a firm delivery date ... demand a firm delivery date or you may not see your furniture. Will wait two more weeks and dependent on the next response will determine if I will need to seek resolution through small claims court ... we just want our furniture as promised. #ashelyfurniture where is our furniture? Promised last week and now unable to obtain a delivery date, maybe late February. Ashleyfurniturehomestore poor customer service. Unable to get a resolution through your call center or the store. Confused why online it is able to be purchased s after the extremely poor level of customer service regarding the delay in delivering our furniture and the unfriendly response from the call center each time, "we didn't promise anything in your purchase contract." Warning, be careful when the store is unable to give you a firm delivery date ... demand a firm delivery date or you may not see your furniture. Will wait two more weeks and dependent on the next response will determine if I will need to seek resolution through small claims court ... we just want our furniture as promised. #ashelyfurniture where is our furniture? Promised last week and now unable to obtain a delivery date, maybe late February. Ashleyfurniturehomestore poor customer service. Unable to get a resolution through your call center or the store. Confused why online it is able to be purchased

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Lod nahi - 5 d 10 h ago

3

This is the worst experience I have ever encountered. We purchase furniture for an ENTIRE home the week before Thanksgiving from the Gainesville Fl location. The Sales manager and Tracy (Salesman) were incredible. We were moving in a few weeks out of state and they set the delivery up for their folks to unload from their truck to our Penske for 12/14/19. We had to pick up a floor display on 12/13/19 and I happen to mention to them I had yet to receive a time frame on delivery.

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Anonymous - 5 d ago

I have been dealing with faulty leather on a couch that I purchased from Ashley and they have been awful to deal with and I wil Not purchase from them again. This is a letter I have sent a few times with no response. I was just dealing with an extended warranty issue regarding severe wear on a seat cushion on a leather couch that I purchased at Ashely 4 yrs ago. Within 3 mo of owning the couch, I had to have an entire piece of leather replaced in the back and within months, the same piece tore again in the same spot. This was not a good start. However, my main concern is NOT that spot even but the wearing through of the leather on one of the seat covers. The Ashley rep came out to the house and said there was nothing he could do and sent another company to inspect the wear which he said was not pet damage but was perhaps from lotion or sweat etc. and basically because I have a cat, Ashley care has ruled out a repair even though I purchased the extended warranty knowing leather was testy. They say that it is unrepairable and all I am asking for is one seat cover replacement, not an entire leather back which it should have because of the same issue at the 3 mo month. I spoke with a manager who said she overheard me speaking to your client care rep. and I said that was funny because during the call when I asked the rep for a manager, she said there was no one I could speak to which was a lie (as she was listening) then the manager said she then wasn't even in the room when we were speaking so she also lied which is very unprofessional. Basically she said because I have a cat that pretty much nullifies my warranty and that obvious wear and tear was NOT allowed and I asked if perhaps I am the first person ever to actually sit on my couch and obviously I am the first person to ever own a pet and have a leather couch.!!! I am in NO way asking for any of the scratches to be fixed, I am merely asking for one seat cover to be replaced due to

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nameake mm - 5 d ago

4

I BOUGHT A SMALL ITEM FROM THE ROMEOVILLE, ILLINOIS LOCATION. I WAS EMAILED IT CAME IN WAREHOUSE FOR PICK-UP. I WAITED AN OVER AN HOUR WHEN I WAS TOLD BY WAREHOUSE EMPLOYEE THAT IT WAS NOWHERE TO BE FOUND. A NEW SHIPMEN CAME IN A WEEK LATER BUT WAS DAMAGED SO NOW ANOTHER ORDER IS COMING IN A FEW DAYS. THE SHIPPING REP AND CUSTOMER SERVICE MGR AT THAT LOCATION NEVER CALLED BACK TO INFORM ME OF THE RECEIVING STATUS AS THEY SAID THEY WOULD.SI I HAD TO MAKE SEVERAL PHONE ATTEMPTS MYSELF, THE STAFF IS INCOMPETANT AND YOU GET A SENSE THAT THERES NO EMPATHY OR DEDICATION TO R

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chachi p - 4 d ago

My husband and I would like to express our disappointment with our experience with Ashley Furniture Homestore in Cutler Bay, Florida. On November 30, 2019, my husband and I purchased a a king size Johlnelle panel bed. We had to wait until January for the bed to be delivered, Unfortunately, only part of the bed was delivered on January 4th. The first thing that I noticed was the condition of the boxes. They were smashed, with rips, and the tape was completely off of the edges. I was shocked and certain that the headboard would be damaged. I was told that we had 24 hours to inspect the items and return them, so I made sure to take pictures and open the box. When I opened the box, tha protective styrofoam was broken into pieces and just thrown into the box on top of headboard. It truly looked like the headboard had been taken out, unwrapped and then thrown back in and the broken foam thrown on top. Miraculously, nothing appeared damaged, so I left it all in the boxes in the living room. We could not put the bed together because we did not have the footboard, so it sat there until the 11th when the footboard was delivered.

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Jindgu - 3 d 4 h ago

CARE ABOUT HIS CUSTOMERS OR EMPLOYEES IN THOMASVILLE,GA. BEING A BUSINESS OWNER IN THOMASVILLE, GA AND HEARING PEOPLE TALK AROUND THE COMMUNITY ABOUT HOW THE USE TO WORK THERE AND BROUGHT THINGS FROM THERE AND WAS HAPPY..ABOUT HOW THE EMPLOYEES GET CALLED PU**Y, BITCHES, AND ETC..HOW PEOPLE HAVE BROUGHT THINGS FROM HIS STORES AND THE ARE BROKEN AND THE WRONG COLOR AND ETC.THIS COMPANY NEED TO BE PUT ON FRONT PAGE AND THE NEWS ABOUT HOW THEY TREAT THEIR CUSTOMERS

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pepo - 2 d 35 s ago

I work at Family Dollar in Nebraska. The NEW HIRES are making MORE than me!!!!! I have been getting the RUN AROUND for 5 months!!!!!! I want my Raise. Have been there a Year and a Half. This is total nonsense, and, tired of the lies. New hires picking hours, refuse to unload trucks, and Making more than us Dogs left to do the Heavy work. Be Fair Family D . .

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Mariah nondone - 2 d ago

4

We purchased our couch from Ashley on November 26th. Before going into the store, I called multiple locations asking if they had the couch we wanted to purchase on their floor so that we could see it in person first. No locations did but we really wanted this couch. At the time the website was running a promotion with a spinner to receive a discount. We won a 10% off. When I called, I made sure to ask that they would honor it and they said yes. We then went into the Kennesaw location to purchase the couch the gentleman we worked with was helpful, but of course stated that the 10% would not be honored with the couch we selected. I explained that we had already spoken to someone that said it would. He then spoke with his manager and they offered us the 10% if we purchased the protection plan. We did so because it was a 5-year plan. When we completed the purchase our delivery date was for December 17th, which of course felt like forever. The following weekend we moved into our new home and realized that we wanted to change the layout of the couch so that the chaise was on the other side (we didn't measure prior and that was on us). I called immediately and spoke with a Felicia. She changed the layout and informed me that there would not be a delivery date change. A couple days later she called to let me know that in fact the day would be changed and that she was so sorry. It was changed to the 24th, yes Christmas Eve. They claim that they only deliver to our area (Cartersville) twice a week Tues/Fri but that Friday of the week of the 17th wasn't available. At this point I was of course upset but being that I was a teacher on break it was fine and I would be home. Christmas eve comes and they bring us the couch. In TWO DIFFERENT COLORS. So, Felicia changed the layout of the couch AND the color!!! We could not do anything at the point because of the holiday. Mind you we also did not UNWRAP the couch because we did not want to get charged for it, so we had only a chaise to sit on over the holiday. On December 26th my boyfriend and I went to the Kennesaw location and spoke with Fred, the manager. At first, he was not very apologetic, and we were very frustrated being that it was our first Christmas in our new home. By the end we did get some money back and he explained that we could use the mis-matched couch as it would be another wait for our correct one. So, we went home and unwrapped the couch to use for 3 more weeks. Our new date for the correct couch was now on January 14th. Now we are going on months without our couch!!! Well January 14th comes, and our time frame was from 4-7pm. By 6 pm I knew it was not coming and that's when we received a call from dispatch letting us know that the truck with our couch broke down and that to call the store to figure out your new date. ARE YOU KIDDING ME?? (Mind you I am not longer on break and we had to take off from work to wait on the couch.) After multiple phone calls to the store, dispatch and the warehouse we got a new date for Friday the 17th. I BEGGED THEM to do 4-7pm so that we did not have to take a day off from work again and they claimed that it could not be a definite due to the "route". On Thursday we get our confirmation for 8-12pm OF COURSE. So, my boyfriend had to take off another day of work (second one that week). Well on Friday by 11am no one had arrived or let me know that they were in route. We called dispatch and she said that they were coming to us next. By 2pm I receive a call that the truck had mechanical issues and it's not going till 4pm!!! MORE TRUCK ISSUES??? They finally arrive around 4, which I was home from work so boyfriend would NOT have had to take another day off to wait for them to NOT SHOW UP. Overall, this was an absolute nightmare. The store, dispatch and warehouse all LACK communication and costumer service. I even reached back out to the manager on Friday to give him an update and he told the receptionist to let me know he was busy, and he couldn't t

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Mariah Nardone - 2 d 13 s ago

0

We purchased our couch from Ashley on November 26th. Before going into the store, I called multiple locations asking if they had the couch we wanted to purchase on their floor so that we could see it in person first. No locations did but we really wanted this couch. At the time the website was running a promotion with a spinner to receive a discount. We won a 10% off. When I called, I made sure to ask that they would honor it and they said yes. We then went into the Kennesaw location to purchase the couch the gentleman we worked with was helpful, but of course stated that the 10% would not be honored with the couch we selected. I explained that we had already spoken to someone that said it would. He then spoke with his manager and they offered us the 10% if we purchased the protection plan. We did so because it was a 5-year plan. When we completed the purchase our delivery date was for December 17th, which of course felt like forever. The following weekend we moved into our new home and realized that we wanted to change the layout of the couch so that the chaise was on the other side (we didn't measure prior and that was on us). I called immediately and spoke with a Felicia. She changed the layout and informed me that there would not be a delivery date change. A couple days later she called to let me know that in fact the day would be changed and that she was so sorry. It was changed to the 24th, yes Christmas Eve. They claim that they only deliver to our area (Cartersville) twice a week Tues/Fri but that Friday of the week of the 17th wasn't available. At this point I was of course upset but being that I was a teacher on break it was fine and I would be home. Christmas eve comes and they bring us the couch. In TWO DIFFERENT COLORS. So, Felicia changed the layout of the couch AND the color!!! We could not do anything at the point because of the holiday. Mind you we also did not UNWRAP the couch because we did not want to get charged for it, so we had only a chaise to sit on over the holiday. On December 26th my boyfriend and I went to the Kennesaw location and spoke with Fred, the manager. At first, he was not very apologetic, and we were very frustrated being that it was our first Christmas in our new home. By the end we did get some money back and he explained that we could use the mis-matched couch as it would be another wait for our correct one. So, we went home and unwrapped the couch to use for 3 more weeks. Our new date for the correct couch was now on January 14th. Now we are going on months without our couch!!! Well January 14th comes, and our time frame was from 4-7pm. By 6 pm I knew it was not coming and that's when we received a call from dispatch letting us know that the truck with our couch broke down and that to call the store to figure out your new date. ARE YOU KIDDING ME?? (Mind you I am not longer on break and we had to take off from work to wait on the couch.) After multiple phone calls to the store, dispatch and the warehouse we got a new date for Friday the 17th. I BEGGED THEM to do 4-7pm so that we did not have to take a day off from work again and they claimed that it could not be a definite due to the "route". On Thursday we get our confirmation for 8-12pm OF COURSE. So, my boyfriend had to take off another day of work (second one that week). Well on Friday by 11am no one had arrived or let me know that they were in route. We called dispatch and she said that they were coming to us next. By 2pm I receive a call that the truck had mechanical issues and it's not going till 4pm!!! MORE TRUCK ISSUES??? They finally arrive around 4, which I was home from work so boyfriend would NOT have had to take another day off to wait for them to NOT SHOW UP. Overall, this was an absolute nightmare. The store, dispatch and warehouse all LACK communication and costumer service. I even reached back out to the manager on Friday to give him an update and he told the receptionist to let me know he was busy, and he couldn't talk. How do you run a business like this???? Throughout this whole ordeal no one had seemed to care that they MESSED UP. If we did not go to the store the day after Christmas, we wouldn't have even got the small amount of money we got back, which I mind you my boyfriend would have made more going to work those two days!!!!! I reached out more times than I could count to try and figure out this situation and each time I was told I would get a call back and never a solution. They just brush you off after they get your money. No wonder they say NO REFUNDS. DO NOT EVEN BOTHER WITH THIS COMPANY. I am contacting corporate as well and we will see if they are anything like the store, warehouse and dispatch.

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Maria luciani - 9 d ago

4

(SPAM)

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do teen teen - 8 d 10 h ago

4

I bought a bedroom set from Ashley Furniture Store in Plano Texas. I made the mistake of using lease /purchase program and was shock at the huge interest rate which I believe is illegal. I called 11/7/2019 to check the balance which was around $2450.00 and since then I have paid about $864.00. I called and checked the balance on 1/8/2020 and was shocked again to find out m

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Wendy - 6 d ago

0

Yes, I will never buy from them again.

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Mary - 3 d 11 h ago

0

To complete my comment above, not sure what happened to the post. DO NOT participate in the lease program it is the biggest rip-off. I have paid in $1665.00 since August 31st and they have only applied less than $200.00 to my balance of $2459.00. The explanation is it is a lease, NO IT IS A RIP-OFF. I have contacted the Texas Attorney General.

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Leona U. Sprainis - 6 d 10 h ago

4

Please help before bad things happen. I am at my wits end. Bought my Lovese at on 12/19 at Wesley Chapel, Fl. It was delivered 1/3/20 and after they opened it and tried out the reclining part, said it was not working properly and to call Ashley to tell them and they would advise me. Yesterday, a Service Tech came out to repair it and said the spring was broken and to call 1(hidden), and he was sending photos of the item with a note. This morning I called and was told I could not get a new Loveseat and they only repair items. I told Ashley many times, at many different numbers they told me to call, and was told I could not return my item and get a refund. I also was told several lies to which Ashley Customer Service said to their advantage. Why would anyone want anything that was broken, repaired and take back. I paid the entire amount by check on 12/30/19. Wha

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Wendy - 6 d ago

I'm sorry it happened to you too. I will never buy from them again. They delivered broken furniture to me to.

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Swamon m - 6 d 9 h ago

3

s around $2450.00 and since then I have paid about $864.00. I called and checked the balance on 1/8/2020 and was

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Anonymous - 6 d 2 h ago

s after the extremely poor level of customer service regarding the delay in delivering our furniture and the unfriendly response from the call center each time, "we didn't promise anything in your purchase contract." Warning, be careful when the store is unable to give you a firm delivery date ... demand a firm delivery date or you may not see your furniture. Will wait two more weeks and dependent on the next response will determine if I will need to seek resolution through small claims court ... we just want our furniture as promised. #ashelyfurniture where is our furniture? Promised last week and now unable to obtain a delivery date, maybe late February. Ashleyfurniturehomestore poor customer service. Unable to get a resolution through your call center or the store. Confused why online it is able to be purchased s after the extremely poor level of customer service regarding the delay in delivering our furniture and the unfriendly response from the call center each time, "we didn't promise anything in your purchase contract." Warning, be careful when the store is unable to give you a firm delivery date ... demand a firm delivery date or you may not see your furniture. Will wait two more weeks and dependent on the next response will determine if I will need to seek resolution through small claims court ... we just want our furniture as promised. #ashelyfurniture where is our furniture? Promised last week and now unable to obtain a delivery date, maybe late February. Ashleyfurniturehomestore poor customer service. Unable to get a resolution through your call center or the store. Confused why online it is able to be purchased s after the extremely poor level of customer service regarding the delay in delivering our furniture and the unfriendly response from the call center each time, "we didn't promise anything in your purchase contract." Warning, be careful when the store is unable to give you a firm delivery date ... demand a firm delivery date or you may not see your furniture. Will wait two more weeks and dependent on the next response will determine if I will need to seek resolution through small claims court ... we just want our furniture as promised. #ashelyfurniture where is our furniture? Promised last week and now unable to obtain a delivery date, maybe late February. Ashleyfurniturehomestore poor customer service. Unable to get a resolution through your call center or the store. Confused why online it is able to be purchased s after the extremely poor level of customer service regarding the delay in delivering our furniture and the unfriendly response from the call center each time, "we didn't promise anything in your purchase contract." Warning, be careful when the store is unable to give you a firm delivery date ... demand a firm delivery date or you may not see your furniture. Will wait two more weeks and dependent on the next response will determine if I will need to seek resolution through small claims court ... we just want our furniture as promised. #ashelyfurniture where is our furniture? Promised last week and now unable to obtain a delivery date, maybe late February. Ashleyfurniturehomestore poor customer service. Unable to get a resolution through your call center or the store. Confused why online it is able to be purchased s after the extremely poor level of customer service regarding the delay in delivering our furniture and the unfriendly response from the call center each time, "we didn't promise anything in your purchase contract." Warning, be careful when the store is unable to give you a firm delivery date ... demand a firm delivery date or you may not see your furniture. Will wait two more weeks and dependent on the next response will determine if I will need to seek resolution through small claims court ... we just want our furniture as promised. #ashelyfurniture where is our furniture? Promised last week and now unable to obtain a delivery date, maybe late February. Ashleyfurniturehomestore poor customer service. Unable to get a resolution through your call center or the store. Confused why online it is able to be purchased s after the extremely poor level of customer service regarding the delay in delivering our furniture and the unfriendly response from the call center each time, "we didn't promise anything in your purchase contract." Warning, be careful when the store is unable to give you a firm delivery date ... demand a firm delivery date or you may not see your furniture. Will wait two more weeks and dependent on the next response will determine if I will need to seek resolution through small claims court ... we just want our furniture as promised. #ashelyfurniture where is our furniture? Promised last week and now unable to obtain a delivery date, maybe late February. Ashleyfurniturehomestore poor customer service. Unable to get a resolution through your call center or the store. Confused why online it is able to be purchased s after the extremely poor level of customer service regarding the delay in delivering our furniture and the unfriendly response from the call center each time, "we didn't promise anything in your purchase contract." Warning, be careful when the store is unable to give you a firm delivery date ... demand a firm delivery date or you may not see your furniture. Will wait two more weeks and dependent on the next response will determine if I will need to seek resolution through small claims court ... we just want our furniture as promised. #ashelyfurniture where is our furniture? Promised last week and now unable to obtain a delivery date, maybe late February. Ashleyfurniturehomestore poor customer service. Unable to get a resolution through your call center or the store. Confused why online it is able to be purchased s after the extremely poor level of customer service regarding the delay in delivering our furniture and the unfriendly response from the call center each time, "we didn't promise anything in your purchase contract." Warning, be careful when the store is unable to give you a firm delivery date ... demand a firm delivery date or you may not see your furniture. Will wait two more weeks and dependent on the next response will determine if I will need to seek resolution through small claims court ... we just want our furniture as promised. #ashelyfurniture where is our furniture? Promised last week and now unable to obtain a delivery date, maybe late February. Ashleyfurniturehomestore poor customer service. Unable to get a resolution through your call center or the store. Confused why online it is able to be purchased

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Lod nahi - 5 d 10 h ago

3

This is the worst experience I have ever encountered. We purchase furniture for an ENTIRE home the week before Thanksgiving from the Gainesville Fl location. The Sales manager and Tracy (Salesman) were incredible. We were moving in a few weeks out of state and they set the delivery up for their folks to unload from their truck to our Penske for 12/14/19. We had to pick up a floor display on 12/13/19 and I happen to mention to them I had yet to receive a time frame on delivery.

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Anonymous - 5 d ago

I have been dealing with faulty leather on a couch that I purchased from Ashley and they have been awful to deal with and I wil Not purchase from them again. This is a letter I have sent a few times with no response. I was just dealing with an extended warranty issue regarding severe wear on a seat cushion on a leather couch that I purchased at Ashely 4 yrs ago. Within 3 mo of owning the couch, I had to have an entire piece of leather replaced in the back and within months, the same piece tore again in the same spot. This was not a good start. However, my main concern is NOT that spot even but the wearing through of the leather on one of the seat covers. The Ashley rep came out to the house and said there was nothing he could do and sent another company to inspect the wear which he said was not pet damage but was perhaps from lotion or sweat etc. and basically because I have a cat, Ashley care has ruled out a repair even though I purchased the extended warranty knowing leather was testy. They say that it is unrepairable and all I am asking for is one seat cover replacement, not an entire leather back which it should have because of the same issue at the 3 mo month. I spoke with a manager who said she overheard me speaking to your client care rep. and I said that was funny because during the call when I asked the rep for a manager, she said there was no one I could speak to which was a lie (as she was listening) then the manager said she then wasn't even in the room when we were speaking so she also lied which is very unprofessional. Basically she said because I have a cat that pretty much nullifies my warranty and that obvious wear and tear was NOT allowed and I asked if perhaps I am the first person ever to actually sit on my couch and obviously I am the first person to ever own a pet and have a leather couch.!!! I am in NO way asking for any of the scratches to be fixed, I am merely asking for one seat cover to be replaced due to

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nameake mm - 5 d ago

4

I BOUGHT A SMALL ITEM FROM THE ROMEOVILLE, ILLINOIS LOCATION. I WAS EMAILED IT CAME IN WAREHOUSE FOR PICK-UP. I WAITED AN OVER AN HOUR WHEN I WAS TOLD BY WAREHOUSE EMPLOYEE THAT IT WAS NOWHERE TO BE FOUND. A NEW SHIPMEN CAME IN A WEEK LATER BUT WAS DAMAGED SO NOW ANOTHER ORDER IS COMING IN A FEW DAYS. THE SHIPPING REP AND CUSTOMER SERVICE MGR AT THAT LOCATION NEVER CALLED BACK TO INFORM ME OF THE RECEIVING STATUS AS THEY SAID THEY WOULD.SI I HAD TO MAKE SEVERAL PHONE ATTEMPTS MYSELF, THE STAFF IS INCOMPETANT AND YOU GET A SENSE THAT THERES NO EMPATHY OR DEDICATION TO R

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chachi p - 4 d ago

My husband and I would like to express our disappointment with our experience with Ashley Furniture Homestore in Cutler Bay, Florida. On November 30, 2019, my husband and I purchased a a king size Johlnelle panel bed. We had to wait until January for the bed to be delivered, Unfortunately, only part of the bed was delivered on January 4th. The first thing that I noticed was the condition of the boxes. They were smashed, with rips, and the tape was completely off of the edges. I was shocked and certain that the headboard would be damaged. I was told that we had 24 hours to inspect the items and return them, so I made sure to take pictures and open the box. When I opened the box, tha protective styrofoam was broken into pieces and just thrown into the box on top of headboard. It truly looked like the headboard had been taken out, unwrapped and then thrown back in and the broken foam thrown on top. Miraculously, nothing appeared damaged, so I left it all in the boxes in the living room. We could not put the bed together because we did not have the footboard, so it sat there until the 11th when the footboard was delivered.

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Jindgu - 3 d 4 h ago

CARE ABOUT HIS CUSTOMERS OR EMPLOYEES IN THOMASVILLE,GA. BEING A BUSINESS OWNER IN THOMASVILLE, GA AND HEARING PEOPLE TALK AROUND THE COMMUNITY ABOUT HOW THE USE TO WORK THERE AND BROUGHT THINGS FROM THERE AND WAS HAPPY..ABOUT HOW THE EMPLOYEES GET CALLED PU**Y, BITCHES, AND ETC..HOW PEOPLE HAVE BROUGHT THINGS FROM HIS STORES AND THE ARE BROKEN AND THE WRONG COLOR AND ETC.THIS COMPANY NEED TO BE PUT ON FRONT PAGE AND THE NEWS ABOUT HOW THEY TREAT THEIR CUSTOMERS

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pepo - 2 d 35 s ago

I work at Family Dollar in Nebraska. The NEW HIRES are making MORE than me!!!!! I have been getting the RUN AROUND for 5 months!!!!!! I want my Raise. Have been there a Year and a Half. This is total nonsense, and, tired of the lies. New hires picking hours, refuse to unload trucks, and Making more than us Dogs left to do the Heavy work. Be Fair Family D . .

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Mariah nondone - 2 d ago

4

We purchased our couch from Ashley on November 26th. Before going into the store, I called multiple locations asking if they had the couch we wanted to purchase on their floor so that we could see it in person first. No locations did but we really wanted this couch. At the time the website was running a promotion with a spinner to receive a discount. We won a 10% off. When I called, I made sure to ask that they would honor it and they said yes. We then went into the Kennesaw location to purchase the couch the gentleman we worked with was helpful, but of course stated that the 10% would not be honored with the couch we selected. I explained that we had already spoken to someone that said it would. He then spoke with his manager and they offered us the 10% if we purchased the protection plan. We did so because it was a 5-year plan. When we completed the purchase our delivery date was for December 17th, which of course felt like forever. The following weekend we moved into our new home and realized that we wanted to change the layout of the couch so that the chaise was on the other side (we didn't measure prior and that was on us). I called immediately and spoke with a Felicia. She changed the layout and informed me that there would not be a delivery date change. A couple days later she called to let me know that in fact the day would be changed and that she was so sorry. It was changed to the 24th, yes Christmas Eve. They claim that they only deliver to our area (Cartersville) twice a week Tues/Fri but that Friday of the week of the 17th wasn't available. At this point I was of course upset but being that I was a teacher on break it was fine and I would be home. Christmas eve comes and they bring us the couch. In TWO DIFFERENT COLORS. So, Felicia changed the layout of the couch AND the color!!! We could not do anything at the point because of the holiday. Mind you we also did not UNWRAP the couch because we did not want to get charged for it, so we had only a chaise to sit on over the holiday. On December 26th my boyfriend and I went to the Kennesaw location and spoke with Fred, the manager. At first, he was not very apologetic, and we were very frustrated being that it was our first Christmas in our new home. By the end we did get some money back and he explained that we could use the mis-matched couch as it would be another wait for our correct one. So, we went home and unwrapped the couch to use for 3 more weeks. Our new date for the correct couch was now on January 14th. Now we are going on months without our couch!!! Well January 14th comes, and our time frame was from 4-7pm. By 6 pm I knew it was not coming and that's when we received a call from dispatch letting us know that the truck with our couch broke down and that to call the store to figure out your new date. ARE YOU KIDDING ME?? (Mind you I am not longer on break and we had to take off from work to wait on the couch.) After multiple phone calls to the store, dispatch and the warehouse we got a new date for Friday the 17th. I BEGGED THEM to do 4-7pm so that we did not have to take a day off from work again and they claimed that it could not be a definite due to the "route". On Thursday we get our confirmation for 8-12pm OF COURSE. So, my boyfriend had to take off another day of work (second one that week). Well on Friday by 11am no one had arrived or let me know that they were in route. We called dispatch and she said that they were coming to us next. By 2pm I receive a call that the truck had mechanical issues and it's not going till 4pm!!! MORE TRUCK ISSUES??? They finally arrive around 4, which I was home from work so boyfriend would NOT have had to take another day off to wait for them to NOT SHOW UP. Overall, this was an absolute nightmare. The store, dispatch and warehouse all LACK communication and costumer service. I even reached back out to the manager on Friday to give him an update and he told the receptionist to let me know he was busy, and he couldn't t

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Diane - 2 d 5 h ago

1

I purchased a Rocker Recliner it was delivered. We found it to be damaged. It took us 3 days to finally get this chair refunded and picked up. But I have to say out of the 10 people I spoke with, Rita and Corine went above and beyond and they KNOW their job. Customer Service is a very tough job but if you are trained the right way,things can get worked out so much easier with CSR's that are KNOWLEDGEABLE.

Disappointed in the way everything was handled until I got in touch with Rita and Corine. Otherwise it would have continued to be a total disaster. I had my computer all set up for BBB (Better Business Bureau). I was on the phone with my Credit Card company too. Experience was poor only because I had to make many phone calls til I got a CSR that knew what to do. Rita and Corine get 5 Stars otherwise there would be no stars.

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Monica S - 2 d 6 h ago

0

I purchased a sectional, coffee table, and buffet style table during the Black Friday Sale that was in NOVEMBER. I have already made several payments and I still have no furniture. Ashleys Service has been the worst experience I have ever had. They could not delivery the first 3 TIMES because the coffee table was not available and was delaying the deliver. because i used a finance company it needs to be delivered all together. Yet you still have to be making payments through this process. I get it. So I finally decided to cancel the account and remove the table, I redid the contract without the table in hopes that I would get the furniture finally delivered, mind you this time they guaranteed I would get it on time. So here I am today taking a FOURTH day off from work to be home for delivery and they call again to cancel delivery because the truck is not working. REALLY, do you only have one truck the lady said no but mine cannot be delivered. I know its not the ladies fault that called me but you can understand my frustration, I literally have no furniture we are sitting on folding chairs. This is ridiculous and it sadness me I was so excited to have made this purchase and look at me now 3 MONTHS LATER STILL NO FURNITURE! and my boss doesnt even believe me anymore. I have lost wages due to this matter 4 days of work for me is a lot of lost wages and by now the furniture should be free. I am not the only one, in the same week my mother and sister made separate purchases and had similar issues so If thats what happened between the 3 of us there has to be others. Needless to say I would not recommend any one to buy furniture from Ashleys unless you dont mind waiting 3 months for it and actually I dont even know how much longer I am going to wait since they still have yet to resolve the issue!

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Anonymous - 3 d 7 h ago

0

THIS COMPANY IS MORE THAN A RIP OFF TO IT'S CUSTOMER AND TO IT'S EMPLOYEE. THIS COMPANY TREATS IT'S EMPLOYEE LIKE THEY ARE SLAVE AND WANT PAY THEM THE MONEY THEY WORTH. RUSSELL TURNER AND HIS STAFFS DON'T CARE ABOUT HIS CUSTOMERS OR EMPLOYEES IN THOMASVILLE,GA. BEING A BUSINESS OWNER IN THOMASVILLE, GA AND HEARING PEOPLE TALK AROUND THE COMMUNITY ABOUT HOW THE USE TO WORK THERE AND BROUGHT THINGS FROM THERE AND WAS HAPPY..ABOUT HOW THE EMPLOYEES GET CALLED PU**Y, BITCHES, AND ETC..HOW PEOPLE HAVE BROUGHT THINGS FROM HIS STORES AND THE ARE BROKEN AND THE WRONG COLOR AND ETC.THIS COMPANY NEED TO BE PUT ON FRONT PAGE AND THE NEWS ABOUT HOW THEY TREAT THEIR CUSTOMERS AND EMPLOYEE. RIPPING THEIR EMPLOYEES AND CUSTOMERS OFF MONEY WISE..

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Anonymous - 4 d 24 h ago

az scotsdale having worked for you being treated the wrong way by everett and jessie who remind me of moe larry and curly you have heard from me in the past i am going to let amazon and the street know the failures of your companies hiring practices concerning drug and substance abuse your managers did nothing about it i have also spoken to people in florida and texas concerning the same problem aside from other failures time for the truth you people deserve it its not right

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