I ordered my furniture July 1st. I was told I could get a Saturday delivery in a few weeks. It turned out to be a month and a half. When I received the furniture the tv console, which cost almost 1000dollars, was the wrong color and the top wasn't finished. I called the Goldsboro, NC store,where I ordered everything, and they said they would reorder another cabinet. I waited another month and got the new one to come in. It was the wrong color and had a defect on one of the doors. The display in the store was light grey and it is light grey on the web site. This cabinet was green and brown. A sales man in the store said there was one in another store. He said he would pick it up in his car and bring it to Goldsboro. This cabinet would not fit in a car. Is he lying. Then he says they sold it. I sent a text asking him to call me and he never did. I called the store again and the manager was back from sick leave.He said he would get it straight. He calls me back and says it is a variation in the color. He said the district manager was there and he would call me back. I asked him to ask the district manager to call me, but he never returned my call. This was not a variation it was another color. Being sick and tired with dealing with these people I called the manager back and said if he took 200 dollars off I would accept the cabinet . He called me back and agreed to this. He said he would have someone call me the next day and have a credit put back on my debit card. Almost a week has gone by and no one has called. I called the store today and the manager was not in. I was told someone would call tomorrow. This company has lied to me more than once and cannot deliver what they advertise for sale. I feel I am stuck with an expensive piece of furniture that is not what I wanted. Someone needs to clamp down on such business practices. If I was the CEO I would be afraid for my business. Situations such as this will ruin a company and everyone will suffer. There are allot of furniture stores out there competing for your business and situations such as this will cause you not to have one.
if i had no furniture and Ashley furniture was the only place to buy from, I'd sit on the ground for the rest of my life. Their customer service (or lack there of) was HORRENDOUS. We ordered our furniture 3 weeks ago and on the day of delivery WE HAD TO CALL THEM for them to say it would be another week... Needless to say, we cancelled our order & will NEVER order from Ashley furniture again...
Emily Honeycutt, we feel your frustration. This won't be a recommendation if ours either.
We purchased $2000 worth of bedroom furniture only to have it delivered and find out that the dresser had a chunk out of the left side. When we called the Firt Wayne Indiana store we were told that we could not get a new one that it had to be fixed there. We have been without a dresser for two weeks now . I feel that we have been cheated out of quality furniture. Please do not make the same mistake, shop around.
Ashley furniture store in Shakopee Mn, we ordered sofas for about 5k and they were later delivered to the house. The delivery men were not experienced and scratched our doors and damaged our chairs. We then called Ashley's and they gave us no response. We currently still have the chairs in our garage for almost a month now. We have now learned our lesson to not buy from this inconvenient store.
Will never buy Ashley furniture again and will let anyone I know planning to buy furniture not to buy from them.
I was sold a warrentech warranty for 5 years at the cost of $250 , was told by salesman that it covers all rips,tears,punctures,holes,burns,soils etc....
Now... 2 years later of normal wear I notice 2 couch cushions are pulling and tearing along seams. I called my warranty company and they refuse to cover it. They state it's a manufacturing problem.
This seems to be a BIG loop hole in what I was told. So If cushion cover rips in other areas it " could be covered" especially if I deliberately do it!
How rediculous that is!
And Ashley does not want to stand by their products.
I was told manufactured problems are only covered in 1 year.
In addition I called warranty company and Ashley corporate ...NO one seems to care to stand by anything said or sold. Very Disappointed.
I'm still waiting for a callback from headquarters, which I never received.
i will never buy ashley furniture again. they sold me damage furniture that i refuse to accept in the first place. They
patch it up, and told me that it was new.
Never ever going to buy anything from them again gave me three delivery dates finally delivered broke part of bedroom set gave delivery date called to confirm they told me it was so but don't have time window do will not be delivered told me to call back for time window in a week been trying to get this resolved since September trying to contact corporate nothing like I said never again Ms Williams
Really Disappointed in the service we are receiving, you have lost any future business because of your poor customer service
..The reason of thie comment is ..I left my big purse laptop size,black color...in your store located in 880 W STATE ROAD 436 ,..ALTAMONTE SPRINGS , FL ,32714-3047 , on the 17/OCT/2018 ..yesterday aprox. at 5 PM. My phone # (hidden) or (hidden),please call me if it was there. Jose Cannobbio and Rosa de la Fuente,long time customers.Sorry for the inconvenience.
Amy and the sales manager at Stockton, CA store are very dishonest-lying people. They lied to me and my wife today and wasted our time.
Ashley Furniture is the worst company to deal with. Their quality control for their merchandise is non existent. I purchased a dining set earlier this year, the table and several chairs were damaged. I set up another delivery date and again more damages, scuff marks, scratches, spots where the varnish had been touched up, the leaf didn't fit right and was broken on one of the tables. Their furniture is very poorly packaged. I went through this 9 times over the course of 6 months, had to take days off from work every time, and they were unable to deliver a table without damages. For several of the scheduled delivery attempts, management promised to inspect the furniture prior to shipment, and this either was not done or did not help. We finally resolved this by returning the entire set for a refund. Still waiting for the credit to my card. Their customer service staff seemed very nice, friendly and tried to help but the company ties their hands and in the end they just wasted more time discussing with NO resolution. I will never purchase anything from Ashley Furniture again and definitely NEVER recommend them to anyone. I subsequently purchased a beautiful dining table and chairs from Wayfair.com and I love the set!!! No damages, 2 additional chairs and it was less expensive. Go to Wayfair.com for your purchase. Wayfair's customer service was fantastic, shipping was fast and hassle free.
I am currently having a problem with Ashley Furniture.I would be the last person on earth to recommend them to anyone.I got a kitchen table and 4 chairs from them.I started having problems the first day they delivered the set which was in March of this year.I had to go to the BBB(better business bureau) but as yet that hasn't helped.I'm still working on this.
Every one on this page writing a review thinking that the CEO Todd Wanek is going to read it and address your concerns, then your the biggest looser of the world they dont give a dam about there customers, they have smiley faces when you go to there store to purchase after that they show you there ass and don't even pick of the phone and talking about CEO he does not give a shit about his customers. they make you sign saying no returns what the hell.
Biggest looser company of the world never buy anything from them.
Did they shoot a juicy load in your mouth after they took all your money?
Ashley furniture haas a 0 rating from me. I purchased $2000 worh of furniture which I paid cash for. I was told before I paid that everything was in stock. The Staten Island Store. After paying them I was told that the frame had box spring was not in stock. I waited two weeks for that to be delivered. I was not looking when they hooked up the bed nor have I slept in the bed as it was for my quest room. Later on removing the bed to a different room we realized that the frame did not fit and the legs on the frame did not reach the floor hence having a hole in the middle when you sleep on it. Trying to reach the store is a problem because the phone is always busy.Cannot go to the store because I am in Florida.
Did you bend over and the salesman give you a kiss as he stuck it in?
October 3, 2018 Ron Wanek, Founder and Chairman of the Board And Todd Wanek, President & CEO 1 Ashley Way Arcadia, WI 54612 Re: Colonial Heights, Virginia location - Defective Furniture - Purchased: July 3, 2018 Dear President Wanek: An exciting day where my husband and I pick out new furniture for our remodel has turned into the nightmare from hell. Our 6-piece sectional, dining table, three side chairs, 2 Captain's chairs, a bench and a server piece over $7,000 in cash (Paid in full) and we still do not have it all! Estimated delivery date to Fredericksburg Distribution center 7/25/18. Finally delivered on September 8, 2018 (three sections) of the sectional was damaged. Upon receiving the photographs of the damaged pieces, customer care informed me that they would take those three sections back to correct the issues. However, left the remaining three sections in our home. On September 13, 2018, I emailed a customer request to the Corporate Office in Wisconsin. They emailed back with my Reference #561362. The corporate office called and spoke with me and stated they would get in touch with the Colonial Heights, VA store about our issue. Again, nothing from the local store where we purchased our sectional and a dining room set (the latter we are happy with)! Numerous calls and messages have been left regarding our displeasure in the quality of the $3,839.00 couch and the exceedingly inadequate customer service we have received. On October 3, 2018 (husband takes off work), they show up to deliver our three corrected sections. Lo and behold, they attempt to deliver the exact same pieces that were sent back damaged! Again, they took them back (the damaged pieces we first sent back on September 8th) we asked them to take the other half of the couch back with them, they refused! So again, we have no sectional and we paid cash for it on July 3rd! Multiple calls again, no response, no one is calling us back! October 3, 2018, again I reached out to the corporate office in Wisconsin and received another customer reference number #562557. I pray that we received some type of closure to this nightmare Ashley Home Store has put us through. It has caused us so much stress and frustration it is unbelievable. All we ask is for our money to be refunded for the sectional and the $399.99 warranty that we purchased ($4238.99)! I know your company was built on great customer service but somewhere along the way, the Colonial Heights, Virginia store location threw that idea out of the window. Please assist us in getting our refund so that we can put this hellish nightmare behind us. Thank you, Katherine H. Virginia RATED A BIG FAT ZERO!!!!!!!!!!!!!!! DO NOT BUY EVEN A TOSS PILLOW FROM THIS COMPANY!
we ordered for HOTBUY recliner sofa, Coffe table andthe Agent Andrew gave some discount and showed us but when handing over the papers they just mentioned sofa and didn't include the center table that was the first mistake (which we didn't open the cover believing that what they showed will be inside) but they made it as single recliner. then when we went personally again to check they corrected and said they will be sending us the coffee table and regarding the sofa the store manager Micheal spoke to his manager and got back saying if we pay the same price as 700 they will deliver and its just a difference of 150 thought its fine. But later again when we checked they say now you have to pay the current price which is above 1000. The other issue was before delivering anything they sent us the bill for 500 dollars and we go the store they say you must contact finance company and when we call bank they say you have to sort out with the store and in the end they made the issue as dispute. Specially on Walnut street Cary division is the worst in NC, same Raliegh is very good. recommend people to go to Raliegh than the Cary.
Very unhappy with the service received from Ashley Furniture Store, here in South Carolina
Purchased over 6,000.00 in furniture back in June this year. And I am still waiting for them to repair my sofa, which I bought protection for. Complete run around and nothing gets accomplished. Very unprofessional.
To whom be considered, I am Moataz Ali from Egypt and I have a big big problem with your agent in Egypt that they took from me a lazy boy chair for maintain it for 5 weeks ago and never told me when it finished and when tried to make call for 2 weeks ago they answered me with " we will see the case and call within 48 hours " it never make any calls till I called them again after 1week and asked again (what is the problem with my chair ) they told me again " we will the case and call you within 48 hours " again they never did
So I tried call them again today the customer service person has no idea about the case and I told him that talk with anyone in maitaince section or manager in customer services he told me that nobody is here now (it's 2 pm in a working day)
Please try tell me if you a good company what I shall to do with a very BAD agent in Egypt
I very bad to lose your name and credibility in customer
I am so dissatisfied that a big company have a bad agent in Egypt
Please reply me as soon as possible
WORST FURNITURE EVER!!! DO'NT BUY FROM THEM WE SPENT A LOT OF MONEY FOR NEW FURNITURE NOT USED!! WHEN OUR FURNITURE WAS DELIVERED IT WAS ALL DEFECTIVE I RESEND IT BACK AND WHEN DELIVERED AGAIN DEFECTIVE THEY COULDN'T DO ANYTHING ABOUT IT....REALLY BAD EVEN THE DELIVERY DRIVER TOLD US THEY REPAIR ALL THEIR FURNITURE AND THAT S THE ONE U GET AS SUPPOSE TO NEW.
THE WORST FURNITURE EVER!!!!!!!
Do not buy anything from this company!!!! I paid cash for a table that I do not have yet. Manager doesn't return calls. I freaking mad because they rescheduled my delivery date 4 times. That means I lost 4 days worth of work (pay check). Why do they give you a date when they don't have it in stock. The run around I got is in real... ( not on truck, someone lost it in the warehouse, it was never ship, and my favorite is "so is 50 other people or waiting for it". Geez. It's just pathetic..
The service at the store was ok I guess. My issue is the delivery and time it took. I bought a $2000 sectional. When they brought it out the 1st time, it had holes so I sent it back. The 2nd time, there was scratches. The 3rd time, they brought only the wedge and the loveseat. They said the couch had holes and while taking the loveseat off the truck they scuffed up 1 end of it so 2 weeks later I get the whole thing. The delivery people (Riverstone logistics) is the delivery company that Ashley furniture uses. When they brought my sectional, they tore my door frame up to where it was leaking. They do not want to pay to have it fixed. They were supposed to send a check for repairs in August and I still have not seen or heard anything. Ashley furniture has tried to offer me Ashley bucks. Y would I want Ashley bucks? I don't want to ever deal with them again.
Horrible customer service we will never buy from them again. Ask to talk to a manager and it's been 3 days and not one person has called or emailed me. They lied about the diliever date and the people there don't know there head from there ass .