Worst Experience in Ashley Furniture in Santa Ana, CA in Mainplace Mall!! Juan, Raul and the stire manager Do Not do their job nor are helpful. No follow up, horrible customer service. They give you the run around and never get back to you. And they are so call "managers" Ashley Furniture really needs to evaluate the people they hire because they sure dont know how to handle customer service. And with the service I received and apparently many more people this Furniture store will not last. I will definitely be reporting to the BBB after this!
I purchased a tv stand online and when it was delivered the box looked like it had been mauled by a bear. I immediately took pictures. My hubs and I decided to put it together just to see if the damage was visible. Much to our dismay, wood glue would not have solved the problem. So, I went to the local store and tried to remedy the situation with the utmost patience and understanding to find out that the stores do not deal with online purchases. OK! So, the manager at the store worked with me to get the credit to my account for that mishap and offer to order, put together and ship a new one to my house. OK! Happy again. Not for long! The delivery happened 3 weeks later and when the deliver men took it off the truck, the whole bottom of the tv stand fell off. NIGHTMARE! Didn't even make it into the house. On the phone again with customer service. Now I want compensation. They want to wait for the third stand to be delivered. OK. Three weeks later a third one is delivered. Minor issues that the hubs fixed. Called customer service again to say it was delivered (not happy but delivered). They needed to send it to a manager to approve credit and will call me back... gave my number. NO CALL! Called again the following week. That representative said that there was no record of that call in my file. WHAT??? She said the same thing... I need to send it to a manager to approve and I said I wanted it handled my the end of the day (since it was supposedly sent to a manager already)! No call back to the NUMBER I GAVE THEM!!!!! SO, now I called them today, 12/3 (original purchase made on Labor day). They want to offer a $50 gift card. You really think I want to shop at ASHLEY again... HELL to the NO!!! Still not satisfied with them and their snarky customer service reps. Maybe they could take a customer service lesson from Wegmans!
Absolute worst customer service. Cancelling my order and filing report with BBB now.
I agree. I am on the phone now with a representative and the customer service is the worst.
(Spring, TX) My husband and I purchased several pieces of furniture from Ashley Furniture on 11/6. Our sales person suggested that we wait until 11/29 in order to have all of our furniture delivered together. The date is now 12/2 and we are still missing our dining room table and chairs - I am hosting an event tomorrow and have no table for my guests (SMH). I've spoken to several customer service reps and managers and turns out the table is on back order until JANUARY 30TH!!!! This should have been addressed WHEN WE PURCHASED THE TABLE!!!! I also had a sales person tell me "Oh yeah, you're not getting that table in time for the holidays because EVERYONE is waiting for their furniture". He obviously finds humor in this...NOT ME.
I'm going to call corporate later to find out what can be done...I hoping for a 100% refund...they can keep their table!
I will be telling family and friends to AVOID ASHLEY FURNITURE!!!
As I write this email I am still dealing with a fiasco from Black Friday. I purchased (paid in full) two recliners that I am still trying to pick up. It isn't bad enough that as I was paying for the recliners I was told that this store was a showroom only and if I didn't want to pay the $70.00 to have the chairs delivered I was welcome to travel to Colton which is 50 miles away. I opted to set up a pick up time in Colton for Tuesday between 9:00 and 9:30 AM as my son would be getting off his shift with the fire department on Tuesday morning and could pick them up on his way home. I was told to call and confirm the pick up time on Monday, which I did, and after giving the precise time my son would show (because they wouldn't accept between 9:00 and 9:30) I received a call back that the soonest I could pick them up was Wednesday because the warehouse didn't have them in stock until then. Now, I want to say that Veronica, the assistant at the store I have been talking with is extremely nice and is trying to resolve the issue with the manager but the manager is saying there is nothing that can be done. Guess my next call is to corporate. Wish me luck folks.
Good luck... I used to work for the store in Altoona....left for a better for me job and can't get a dresser with drawers that close properly
I recently purchased living room furniture in Chicago IL. My delivery date and time was 12/01/16 between 11:15 am -3:15 pm. It is now 6:40 pm and I can't reach anyone by phone. I missed work to wait for my delivery and I explained to the customer service agent at 12 pm that I had a 7 pm appointment and needed to leave then. Now I can't reschedule because no one is answering so I'm stuck waiting. THIS IS MY FIRST AND LAST ORDER WITH ASHLEY FURNITURE I AND TOTALLY DISAPPOINTED.
POOR CUSTOMER SERVICE AT ITS BEST!!! I am truly disappointed with the service that I have received from Ashley Furniture stores. I have been a loyal customer for several years and have spent thousands of dollars there. BUT NOT ANYMORE! the Ashley's Furniture store in Richmond Virginia on Laburnum ave has the worst customer service and they do not communicate with its customers. I will not be shopping here again!! I placed my order back sometime in Oct. and the sales person was very friendly, however I was told my items were here for delivery and once the truck arrived, the delivery driver stated that he was missing parts of my furniture, no communication was given to me to notify me of anything missing. I have been up there twice and each time they keep telling me that its coming in and its not in... In the meantime, my daughter and I are sleeping on the couch and floor until our bedroom furniture arrives. I am truly dissatisfied with this company and at this point would like to be compensated for my inconvenience or refunded my money back.
I have purchased 8,000 dollars at the capital heights store. I had 2 delivery date 11/23 & 12/3. I have bed frames no mattresses, damaged table no chairs. The purchase was 11/12. I brought a house and I'm moving from a apartment in have to produce a mortgage and rent for 2 places cause my mattresses are not there, I want to be compensated for this my experience was the most awful place ever I want to speak with a corporate office person. Because I want my money back to go to marlo furniture where they will happily give good service.
Ashley furniture customer service in Southaven Ms. from the manager to the sales clerk is horrible! I purchase a sofa table 11/5/2016. Here it is 12/1/2016. I still don't have my table. They set up three times to tell me at the last minute the table out of stock! So at this point I'm saying for my money back and they giving me a hard time! I want my money back! I will never shop with you again!
THE WORST customer service EVER!!!!! no one calls back, managers won't return phone calls, have ZERO information as to where anything is or when it is coming. They call the day of delivery to say they are delivering 3/4 of a bed, on hold for 20 minutes+ with the corporate office!!! to complain!!! The managers never call you back, and then are bothered when you are upset or ask questions. I will NEVER IN LIFE spend another of my hard earned money with this company. Like really? I'm going to call 7 On Your Side and get some results. This is ridiculous.
I'm right there with you!! Seriously thinking about calling 7 on your side too!! We bought furniture on 9/2/2016 and we are still fighting!! They even sent us a USED piece of furniture Corporate can't help other than send me back to the jokers that won't return my phone call!!
customer service the is worst. and the Manger in your Davie,Fl is just as bad
customer service is the worst. have a delivered damaged sofa and can't get any help. I will stop payment until replacement received.
My husband bought a $200.00 gift certificate at the Montclair CA store and paid cash. The next day when we went to purchase an item and found it was not in stock, we asked for our money back. We were told that they could not refund the purchase of the gift certificate, but the manager wrote and signed a letter stating we would receive a full refund in the mail in 2-3 weeks. It has been over 5 weeks and we are still waiting. I tried calling the store and they said they would check into it and call me back. Of course, I am still waiting to hear. This store owes me $200.00!
I purchased the Marsalia Dresser from the Ashley homestore in Altoona PA. I made this purchase in Feb of 2016 with my employee discount. After the dresser was del8vered I immediately realized something was defective. I called the care Center. 3 tech appointments later and I now have a dresser with a mismatched drawer that doesn't close the whole way along with 3 other drawers that don't close properly. They have now approved for me to bring in the one drawer that the color doesn't match to swap it out with the showroom modile.....and nothing being mentioned about the drawers that don't shut properly. Their excuse is because I purchased this with my employee discount that's all they can do. I paid cash for this item. I also purchased severally other pieces from this grouping with my employee discount and have no issues with the other pieces. I left the company in Oct of this year. I feel like because I paid cash this is why I am getting the run around.
So on 11/10/2016 I purchase 6k worth of furniture and finally after almost a month of waiting I got my items and to my surprise the bed it wasn't what I was expecting so I went to the store to get it taken care of , when I arrived I waited to speak with manager finally got a chance and he talked to me for a few minutes and walked away and told I was speaking with the wrong guy and not to get any closer to him or he will not be resposible about what he was going to do , so I got my phone and started recording him and he told me to go away and refuse to give me his name .
It's 7:05 pm on Tuesday 11/29/2016 tried calling corpaorate number and nobody wants to take responsibility on anything ,looks like I'm going to have to release video to everybody to show the People who you really dealing with .
Bought a complete bedroom suite in 2008. I had the extended warranty which eventually expired. 6 months ago the tracks started breaking. I called Ashely in Naples and they gave me a number for repair. Name is Tropical Furniture Repair. Larry Novello the owner was fantastic. Promptly returned calls. Bottom line. My set was no longer being produced so no parts available. Larry found a set where the piece would fit. We were told we could not order them.This is because the SKU number is different. I was told I was out of luck with broken furniture. Really? Called the Corporate office and was given to Consumer Affairs. They will be sending a generic repair piece. If it doesn't fit, then I am out of luck. Ashley should back their furniture and customers. Invoice number 451246/38. Toscana is the set name.
Your personnel loaded our pick up truck and claimed the load was secure. Two chairs flew out of the back of the truck and were lost on the Baltimore beltway. When I contacted the salesman, who was very pleasant when we bought the chairs as well as other items, he brushed me off. He said his manger would address it. I have no manager's name, when asked for one the salesman has ignored me. I have had no contact at all with Ashley, they won't get back to me. Its great when you are buying but when there is a problem, they created, there is no response at all.
I had THE absolute worst customer service experience EVER at your Shakopee, MN store. I went in with the intent on purchasing a recliner. Once in the store, I found a comforter set and some wall art that I was also interested in. I spend probably 50 minutes in that store and was never approached by a sales person. I was never greeted or asked if I could be helped and there was a store full of sales people. I had several walk right by me while I was looking at merchandise. I saw 4 sales people in the middle of the store, chatting amongst each other. I purposefully walked toward and just passed them to see if they would offer assistance. Not one of them did. I waited for them to break up their coffee clutch and approached a woman. I asked for the manager. She said they didn't have a manager in the store on Sundays. So I told her my experience. That I had come into the store to spend money, and had even found additional things that I wanted, but no one helped me so I was taking my money and business elsewhere. She looked at me and said, "Oh, sorry" and walked away. I left the store furious and shaking my head in disbelief. You must being doing very well financially to be able to turn away customers who were intent on buying when they came in your store. I will never step foot in another Ashley furniture store again, and will be more than happy to tell anyone who will listen what my experience was.
Not happy at all. We purchased a dining room table and 6 chairs the first of October. We received the table two weeks ago no chairs. I've been trying to call the local store no one is answering. Tomorrow is Thanksgiving, guess we will be standing around the table. Even offered to take the chairs that are on the showroom floor, just to have chairs for tomorrow. Not happy at all, and this will be my last time dealing with them
COMPLAINT! What you promise and what you actually do are completely. Here I sit the day before Thanksgiving with guests coming,. Ordered a bed and dresser with mirror and got my deliver date. That was delayed. Then given another date, that was a fiasco and never delivered. Today the delivery finally happened. White dresser with black mirror. Then wrong foot board. Told them to take the order back. No one could tell me when the right foot board would come in. So no bed to put up. Refused it. Then delivery found the correct foot board (probably the rob peter to pay paul principal. Paid for a king size mattress and box springs to be taken. They did not take it. Keep calling the customer service who says they are working on itl! Happy Thanksgiving with a king size mattress and box springs in my entry way. I have been lied to, been treated so rudely by the Fairlawn Store manager. Unbelievable!. The drivers were very nice and did not even know the order was going to be on the truck today. Lat minute add. All the way around I have found Ashley to be horrible. Still not received a call. Guess I will be waiting until ? Guess the guest will come to the back door for Thanksgiving since we brought the mattresses downstairs so all they had to do is literally take them out the front door. Afraid to find out what else will go wrong with this order. Hmmm is is even the mattress I ordered. PLEASE BE WARY AND DO NOT TRUST THIS STORE!