Information, reviews and public commentary for US companies

 

AT&T

Rating
0.490112
Web
http://www.att.com
Address
208 S. Akard St.
Dallas, TX
75202
Contact
Randall Stephenson
Role
CEO
Phone
(210) 821-4105
Twitter IDs
@ATT, @ATTBusiness
General profile image

Steven - 4 h 27 m ago

I have been a long time subscriber of AT&T U-verse. After we completed the Mobile Data Centers for AT&T, (January 2008), a representative came to me to say they were offering U-verse in our area. I happily jumped at the idea. Although we have had our ups and downs, it has been a relatively good experience.

This brings me to today We had been having spotty service for several months. Ultimately they said we needed to replace the DVR. After the replacement had been done we began to have even more issues. We called the Technician, Daryl Singh, several times, and finally got a call back after calling his supervisor, Jesse Cook. This was a day and a half later.

The Technician came out to fix the DVR and felt, after running several tests, that the DVR was good.

This was on Wednesday, May 5th. On Thursday, the unit began to reboot itself over and over again. Each time deleting programs saved. We called the Technician twice on Thursday, and three times on Friday. We also called his supervisor twice, with no reply.

On Monday we called the Technician twice and the Supervisor twice. We did this again on Tuesday, with no returned call.

This is completely unprofessional I finally called the service line and scheduled another Technician to come out, but he will not be here until this Thursday.

Although the AT&T staff may be busy, returning a call should be a minimum response.

This issue needs to get an immediate response. Having the DVR down now for almost a week is completely unacceptable.

General profile image

Steven - 4 h 27 m ago

I have been a long time subscriber of AT&T U-verse. After we completed the Mobile Data Centers for AT&T, (January 2008), a representative came to me to say they were offering U-verse in our area. I happily jumped at the idea. Although we have had our ups and downs, it has been a relatively good experience.

This brings me to today We had been having spotty service for several months. Ultimately they said we needed to replace the DVR. After the replacement had been done we began to have even more issues. We called the Technician, Daryl Singh, several times, and finally got a call back after calling his supervisor, Jesse Cook. This was a day and a half later.

The Technician came out to fix the DVR and felt, after running several tests, that the DVR was good.

This was on Wednesday, May 5th. On Thursday, the unit began to reboot itself over and over again. Each time deleting programs saved. We called the Technician twice on Thursday, and three times on Friday. We also called his supervisor twice, with no reply.

On Monday we called the Technician twice and the Supervisor twice. We did this again on Tuesday, with no returned call.

This is completely unprofessional I finally called the service line and scheduled another Technician to come out, but he will not be here until this Thursday.

Although the AT&T staff may be busy, returning a call should be a minimum response.

This issue needs to get an immediate response. Having the DVR down now for almost a week is completely unacceptable.

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linda gruskin - 1 d 13 h ago

0

I have used att since 1971 and experienced it go downhill until now it is disappearing up its own ass

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Rita - 1 d 15 h ago

I have had AT&T for my computor or phone for 30 years, and I always have to call them for problems. The people I speak to are very hard to understand. This is bad enough, but I'm switched from one operator to another. The person I speak to can never solve my problem. When i threaten to quit, I'm offered a cheaper plan. I just switched to Consumer Cellular, and now get a knowing person 1st time(and they speak English).

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Sonya Taylor - 3 d 13 h ago

0

I spoke with a representative from AT&T in regards to no service and only having one bar. I was told it was not their problem, it was the location of my home. I am five minutes from the School I have taught for over 20 years and our service is flawless. The solution the rep said to me" you need to consider moving or relocating" . Would someone please contact me (hidden) with authority. I do not think the CEO is aware of "poor customer service" we are receiving. Thank you.

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John Codori - 4 d 9 h ago

0

i inadvertently overpaid my monthly cell bill through online banking, the bill was $213.00 i added an extra 0 on the end

and the bank sent $2130.00, contacted ATT explained and requested a refund of $1917.00, simple wouldn't you think ?

Well almost eight weeks later, 2 case #s, 5 calls to inept customer service reps, emails with bank info and I am still

waiting on my refund. The customer service reps have LIED to me about check being cut and sent in mail, or the refund

was electronically sent, all they want to do is create another case # and get me off the phone. I am out of options now and will have to hire an attorney to recover this money. Really Sad..., I will drop all four of my phone lines and change carrier

as soon a s this is resolved.

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Anonymous - 4 d 12 h ago

0

Watch sending checks for payments, an employee altered our check and electronically deposited it into her account! 3500 dollars thank goodness 5/3rd caught it ! Terrible experience..

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Anonymous - 5 d 11 h ago

0

Man att is fraud company, they unable my international call service without my consent and when I purchased a phone card from retail store using it since I did not want the att service because they will charger you big time. Now I have been dealing with this issue for the last 5 months and I have been speaking to different representative tell all kinds different story that do not connect with anything to why my phone service was going through when I was actually using my phone card. When I kept calling att they specifically told me to pay the $250 for taxes was charger on the phone calls and that they were going to credit me back the rest of the amount but they never did. When I called again, they told that they were going to re-rate the amount I owe.

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DISGUSTING - 5 d 12 h ago

0

tried for 3 weeks to resolve my two direct tv accounts spoke to people who dont know or cant find my accounts at this point Isome how have 3 or 4 IDs And the same amount of password plus a email account that i did not set up, so far att owes me over 300.00 dollars because of thier booking please resolve this issuse

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5642bla - 5 d 16 h ago

0

I get bombarded w/ updates over wi-fi only. I don't get or use Wi-Fi. At&t don't understand English or I must use sign language. Complete AS$HOLES!!!

VERY CONSISTENT !!

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Ashley Mckinley - 6 d 3 h ago

3

We signed up for Wi-Fi through a commissioned rep. With AT&T. (Door to door sales) we were offered a great deal that also entailed for us to recieve a $50 gift card 2 weeks after installation. Its been two months, multiple calls to this sales rep , who then directs us to the rewards line where there is no human interaction and no way to get across what the problem is. I feel this is false advertisement and although it is just $50 I feel there should be a point made. We would definetly cancel and switch to another provider just because of the false representation of the deal. It is the principle & I refuse to do business with liars.

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Minerva Lovell - 7 d 13 h ago

0

My husband and I have had service with yall for years an this past month yalls system changed our account with out consent no email no call. we get 2 bills they opened an account up an charged us for 2 bills with 2 accounts so when we called to get it fixed an to cancel the other account we didn't open it took 40 hours being on the phone to fix it. they finally said it was fixed an we go to open another line with yall on just one account an was told we didn't pay our bill an cant. how can we be charged on 2 accounts for the same numbers. we r on the phone again an they wont help us. my number is (hidden) my husbands account is (hidden) his name is David Lovell and Randall we would like a call. If this is how u run a business we do not want ur services also we r stock holders with yall too an will be glade to pull out.

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fraun - 10 d ago

0

January 2019 AT&T sent a negative amount the $346 to Franklin collection Services Franklin collection Services posted this on my Experian and Transunion and Equifax credit file I contacted Franklin collection services, Franklin collection Services representative told me to pay the bill or it will stay on my credit so I contacted AT&T customer service seven different times each time I was given excuse why this amount was on my account, the problem is I started AT&T internet September of 2017 I canceled October of 2017 I requested AT&T to send me a return shipping label October of 2017 then November 2017 I requested it two times and finally December 2017 I called AT&T again for a shipping label I threatened to call the corporate office finally I received a shipping labelin my email, I returned the equipment I never heard from AT&T again until I seen this negative posting on my credit file, I filed a complaint with the Better Business Bureau the Better Business Bureau forwarded the complaint to the office of the AT&T presiden,t Helen Trevor works in the office of the AT&T president contacted me on my email account she left her number and extension number I am mainly called mrs. Traver I left her a voicemail I did not hear from her so the following day I called again finally I spoke to mrs. Traver Miss Trevor made many excuses such as they did not have my billing address to send me any bills then I asked Miss Traver why did you not contact me through my email we did not have your email which is untrue then I asked Miss Traver why AT&T never removed any money from my bank account because I authorized AT&T when I started services to withdrawal this some money from my bank account each month Miss Traver claims that AT&T did not have that information but DirecTV did have the information finally missed driver tells me I have posted a credit of $419.81 on your account I said thank you I hung up, but the problem is the $346 is still on my credit file, i called Miss traver and Miss Traver explains to me after one month and three days she found $346 AT&T account but she never contacted me about this, she says I do not deal with AT&T side she stated to me that an AT&T representative would contact me I asked her to tell the representative to contact me through email with itemized billing statement Miss traver said that the AT&T rep wants to speak to me on the phone I asked Miss Traver again send me an itemized billing statement Miss Traver responds in an email we will not send you an itemized statement because we don't know who you are ,and I said well give me the AT&T Representatives name and phone number and I will call them Miss traver refuses to give me the info..

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rvg1990 - 8 d 10 h ago

0

Fraun, we have a complete billing. Guess I'm forced to go the BBB route to get it resolved.

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Anonymous - 9 d 10 h ago

0

I cannot believe that ATT has such ignorant tech people. My cable and internet have been receiving intermittent signals for over a month. I have missed an equivalent of 2 days work waiting on ATT servicemen to fix the problem,

4 servicemen later and they CAN"T FIX IT. I'm now shopping for another service provider as ATT has gotten too big for its britches and screws it's customers. There was a day when non-service was important to ATT, but the day is LONG GONE!! Now you wait 3 or 4 days to get someone to work on the problem and they don't know how to fix it.

I am so over ATT!!!

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charlesmcnamer@att.net - 10 d 4 h ago

Tried to access my e-mail account and found my password blocked.Called tech support and was told I would have upgrade my password (thanks for the advance notice)(Do you know how hard it is to get help on a Saturday night. Can't wait till Monday ,when I can start canceling my shit service from AT&T. I'm a retired employee with 37 years of service.They treated like shit when I worked there , why should things change. Can't wait to hear what they have to the ICC.

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Hernan Corral - 10 d 14 h ago

0

I regret the fact that I changed from my previous carrier to ATT. This is the worst company ever. CS is the worst. Associates are not well trained, they promised one thing, and then you get something else, the bill comes higher evry month. I was told that my 4th line will be free and i would get a promotion of a free phoen, now Im getting charged for it. There is always a difeerent issue going on with ATT.

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Devastated - 11 d 24 h ago

1

want to expose At&t for not investigating my claims of unlawful surveillance, distribution & dissemination of unlawful surveillance. Please help. At&t is allowing my landlord to snoop, spy & harass his single Female rent stabilized tenants with the direct use of at&t direct tv satelite dish (where explicit uploads were streamed & broadcasted 24/7), same images obtained with at&t uverse receivers & tvs (which have the ability to slightly alter the subjects they surveilled) he used on all his victims, at&t further allowed him to abuse their "security surveillance leased equipment" in smoke detectors, lights, fixtures, wires, transmitters & transformers, etc all from at&t to covertly film his Female victims & for Fraud when at&t told victim they were seperate from Spectrum even though they are now the same. At&t said a court supeana would provide name of leaser of unauthorized use of uverse tvs, & unauthorized use of illegally obtained private images of female victims from these hidden cameras. I think this case will 100% serve the public interest in stopping OTHER perverts from making money from women's bodies without their will, knowledge or consent.

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Anonymous - 11 d 10 h ago

0

I work for a billion dollar corporation and can not get a representative to speak with regarding our account.

The only thing any of them want to talk about is how to buy more services.

BAD,BAD,BAD!

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Chris Long - 11 d 14 h ago

0

ATT Technical Support was not competent to solve a port-forwarding issue on my router. Every call to tech support routed to India, where ATT has given the agents American names, and the answer to what my problem was changed every time I called.

Some forwarded ports would work but one in particular did not work. Service techs were dispatched twice to check my line, though they admitted up front the line was good and my problem beyond their purview. So back into the tech support loop I went, with different answers every time. They said it was the router and sent a new one -- nope ! I told them there was clearly a problem at the local MUX I am attached to and someone needs to look at it. ATT had the unmitigated gall to tell me I had to pay to get them to check their equipment.

Oh, the problem is now solved ! I ordered a separate Charter-Spectrum installation for the machine that had port forwarding problems. After installation, ONE call of 7:20 duration settled all questions and issues I had about port forwarding with the Charter-supplied router. Problem over. All open ports on the Charter router working and stable.

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Dr - 12 d 7 h ago

1

It's disgusting that corporate can sit idle while the newly purchased asset CNN continues to spew hate and lies

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Delores McCraw - 13 d 4 h ago

1

I have been with att for 18 years going on 19 I really need to talk to the ceo Randall Stephenson I am really upset does att care about their customer's

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Anonymous - 12 d 10 h ago

I have long sensed that AT&T doesn't care about its customers. Notice the company growth trend for the past 25 years; they have been able to acquire Bellsouth, Cingular, Directv, and Times Warners. Please don't misunderstand me I'm in no way against company growth, but there is an existing culture in America where success is treated as seizing a nation and the feeling in the aftermath power gained and nothing else will take precedence over it. AT&T function much like a monarchy. Pay close attention to customer service today; you can bearly receive services based on real integrity. As recent as two years ago, customers had access to multiple staff including the Randall Stephenson's executive staff to address any concern. All that is eliminated. Customers are forced to talk to staff who have disrespected or have insulted them when they inquired about their account. Even though AT&T deserves to be applauded for developing into the largest telecommunication company in the world, customer services for certain will prevent them from becoming a cutting-edge organization.

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Dark angel - 12 d 11 h ago

Att post to be the best. Just got off the phone by an expert an AT&t lied to me I called two weeks ago saying I need mine something happened and I need my money back $310 lady says okay I give you a confirmation number and I gave my cat a confirmation number to this dumbass or expert and they say they never had the m confirmation number AT&t what the hell are you doing are you deliberately don't want to take care of your customers it's sad that a company a trillion dollar company well not help the customers I seen review after review on this and you know it's sad that a company well not take care of the responsibilities or saying on the first part of the conversation welcome to the AT&t family of what family instead it should be saying welcome to the sucker family we love to take your money and not help you with your service

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I retired from AT&T and have used Straight Talk for cell service for 7 years. Cheaper and better service. - 13 d ago

1

cdf

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Anonymous - 13 d 1 h ago

0

They will not transfer my internet service they keep playing games with me

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