I have so many problems with at&t that I am thinking about changing providers after more than `15 years with them. One of the problems I recalled was that I was going on a trip so I went to an oce of them close to me and checked on my phone etc. Next thing was when I returned from my trip and checking my account I was put on an appointment for a uverse tv with them, plus they separated without my permission my accounts, internet one and wireless another, I called and called to cancel this appoinment never set by me and when no results came I went to the office of one of the managers and I was connected with a Mr Robinson, and after two billing periods he resolved the matter but guess what he is no longer available. Now I called at&t and checked in my promotion for internet after receiving notes of expiration on this one, the girlt told me OH DON'T WORRY ABOUT IT WILL NOT EXPIRE UNTIL JUNE 30TH, next thing next day I received a bill and my price went up from 37 to 47, I contacted them and they put in a chat with them, and the guy abruptly told me contact their center and ended the chat how about that professional behavior? So I went to the corporate offices and send them a complain, a manager called me yesterday and she said: I can give you a discount for this month but I cannot guarantee you that nest month will not go back to the rate you received, and starting lecturing me about this and that on companies behaviors to what I replied I am aware of all that I am still in the work force so have a nice day. I have to call this company every month for one reason or another, once I was charged with some international calls not made by me, other because of pricing, others because of the bad behavior you received when calling customer service which is the worse, this time I am going to the executive offices for another complain because I am tire and frustrated with this people, the times for good professional behavior on customer service is gone, the times for good work is gone, but keep in mind that going to another provider could even be worst than at&t.
Read my earlier replies to AT&T, THE LIAR'S CLUB...
There is contact info for the CEO of AT&T and his minion complaint interceptor.
I am so disappointed and wondering how to correct this mess. I think I spent over 2 hours on the phone with AT&T people yesterday mainly from India who were unable to help me with the simplest problem. Finally, I went to the AT&T store. The young man helped me solve the situation almost immediately. But while we were at it, we looked at my bill and I practically fell off the chair. We have been with AT&T for many years with no problems. Recently we went on a trip and went over on our phone data. I called AT&T to ask if there was any way to work that out to avoid the extra charge. They said yes they could help me and that I called on the right day because they had a new plan. They said I had to order UVerse (which we've never wanted) and if we ordered it they would give us a great deal on Uversre and internet plus free unlimited data. Also, they would backdate this month's bill to the new plan. My husband and I listened and went over it with them numerous times. I asked if they were sure about this and that it sounded too good to be true. They reiterated it numerous times. Again, saying I called at just the right time to get this fantastic deal. So, when I went to the AT&T store and checked my bill while I was there, I was appalled. It was over $500. They had added additional charges for the unlimited data and removed our corporate discount from my husband's employer. I called them and talked to them while in the store with their representative and got no where. I must have been on the phone for an hour with them. I finally went back to our old plan and found they would not remove the new plan charges for this month even though we had only been on it 10 days. By remove, I mean go back to what was the old charges. They did some kind of combination of the two plans for this month and we still owe over $500 with no recourse. I explained what the saleslady and her manager (whom she called to confirm the new plan) said when they sold us the new plan. They apparently don't keep a record of the sales conversations. Between going to India (by phone) and getting crummy help from people who may be very nice but do not understand our culture and read from a paper rather than hearing the conversation and then the lies told us about this new plan, I feel this is total fraud. Does anyone have any idea what we can do about this? We are going to look into Verizon. Again, I am so disappointed with AT&T. No wonder their stock is down! And we are a stock holder too!
If I were you I will complain to the Corporate Offices of AT&T write to them and tell them the all problem and they will probably moreso will try to resolve your problem, found out the dealing with their customer offices is a waste of time, they have agents there that for not taking the time to do something they tell you the first thing to get you out of their way. Find the corporate offices in the internet and go to them, go to the Executive officers.
I have been a customer since 1999 and a loyal one I have never changed services but after last night phone conversation with a girl at att who was suppose to be a manger and was not very nice I have found that you have added ins to 2 of our phones that have never had ins and never asked or agreed to it my husband has a 20 dollar phone why would I pay for ins. I have asked for all my money back since December and the girl would only give me like half of the money she said 3 months I had to correct her that her math is wrong for 2 phones and then again re did it but still wasn't correct and would not even give me the full 3 months back you have stole from me and won't refund my money I am very upset with your company and employee who could not see a loyal and good customer and accommodate giving back what was taken illegal. I have posted to social media so people know what you are doing to them and also going to the better business if something more isn't done to return my money. I have been told by someone that your company has been sued before for doing something like this think by now you would learn.
No management is nice at AT&T. None of them ever leave notes on why we've called or previous issues and they've NEVER know what's going on or how to fix anything! Worse company I've ever felt with!
Nothing but problems with AT&T since I got them 3 months ago! You guys add things to my lines without consent. You still have my $200 that you were suppose to refund a week ago!!!!! This is complete bull shit! AT&T does NOTHING for their customers! I will be canceling all lines. Good luck trying to get your money I will be taking you guys to court!
Does anyone that reads these posts that is, or know a hungry attorney that would take on a class action suit against AT&T/DIRECT TV for breach of contract and false marketing for everybody that is suffering from the sloppy business practices and services experienced by you, me, and us from this company(s)?
I am referring to tangible and readily demonstrable breaches such as NOT RECEIVING the incentive $250 prepaid VISA Rewards card for switching services, being told our issues are being forwarded to the next echelon in the resolution process and then not hearing or having ANY communication or feedback from anyone else to investigate and further resolve the original issue, additional fees and costs not disclosed at the time of subscription, being told that with the Genie and 4 Genie-Minis that you can watch 5 TV's simultaneously when in reality,(For the humor and levity of it, see copy and pasted latest chat foling post(s)) you cannot do that with just 1 Genie, and any other issues collectively we as customers have experienced?
I would also be interested in getting a petition started to submit to the Federal Trad Commission, FCC, Better Business Bureau, and any other governmental agency that can put this company(s) under the microscope to find and mandate fixes to the shortcomings as a service provider, in spite of very near future plans to NOT BE AN AT&T CUSTOMER FOR MUCH LONGER.
Hi, Never AT&T again. By now, EVERYONE that has ever been directed or found this comment page must know that AT&T Corp. probably doesn't even exist and never reads these posts! I have had the run-around for 4 days, several hours a day and am drained. How sad is this that a company so big, MADE SO BIG BY THEIR CUSTOMERS, can treat us this way?! I would love to join in on reporting to the BBB, FCC, and/or a class action suit. Someone by the name of Charlie Soncrant has posted that he works for a law firm and will be looking into a way to complain, sue, etc. I'm sick of being LIED TO! They have the proof as most if not all calls are recorded, but refuse to go back & check out the conversation I originally had with someone named CARRIE in PA who told me a whooper!!! Of course, nothing has happened with any of my calls even tho I have all names of people I've talked to, days & times. I would love for one of the TV networks to pick this up!
Trust me...AT&T NOW knows it exists!! I copied and pasted everything I have written thus far on this web site and forwarded it to the CEO of AT&T. His name is Randall Stephenson. I received the following email response today and an additional voice-mail on my phone saying basically the same thing. RESPONSE: On 05-26-2017, AT&T received your feedback. We appreciate you taking time to share your experience with our customer service. I have referred your concern regarding the DTV and reward card issue and you will hear back from us within 48 business hours. Our top priority is to treat our customers to a premium experience every time they interact with us. Thank you for taking the time to contact us and explain your concerns. Thank you, Betty Jo Ridgeway Manager AT&T Office of the President o 678 917-0373 (hidden) MOBILIZING YOUR WORLD Notice: This e-mail and any files transmitted with it are the property of AT&T, are confidential, and are intended solely for the use of the individual or entity to whom this e-mail is addressed. If you are not one of the named recipient(s) or otherwise have reason to believe that you have received this message in error, please notify the sender and delete this message immediately from your computer. Any other uses, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. If you read it thoroughly, there is at least now a MANAGER'S belly button to poke with a NAME, a CORPORATE EMAIL ADDRESS and a Phone# from Dallas, If there is someone you know, as you indicated, that can put in their 2 cents from a legal perspective...by all means get them on this page and in contact. What is needed almost immediately is somebody pretty versed in creating a Facebook group that can be advertised for dissatisfied customers and potential Petitioners, Class action participants, Formal Complainers to the Regulatory/Trade governmental offices, BBB, etc, etc.
Almost forgot.....Here is how I got the email through that got an immediate response. Randall Stephenson, AT&T CEO (hidden) (direct) (hidden) phone: (hidden) (direct to his secretary) fax (hidden) alternate phone: (hidden) (headquarters, press 3, ask for Mr. Stephenson's office) 175 E. Houston San Antonio, TX 78205 I sent it to both email addresses and called to give 'em a heads up that it was coming. Here is what I sent to them........plus all the other comments I made on this website.(I cut them off for briefness of this comment....no need for repetition). Dear Mr. Stephenson, Apparently you are the lead engineer in the train wreck you are calling a communications company As such, I thought you might be interested in purveying the collection of opinions shown on this website: http://www.corporate-office-headquarters.com/att In the body of this email I have copied and pasted MY contributions to this site over the last 2 days as an example of what you will have the pleasure of reading. I encourage you to skim through the posts just to get a feel for what kind of image your collection of incompetent foreigners speaking broken English is crafting around you at the expense of the once as God like, the reputation of one of the once great American communications firms. I have no idea if you are aware of the atmosphere and disdain for your company or not or whether or not you really give a shit one way or the otherbut, I can say with certainty I know that if I were able to sit in your chair, I damned well would be, and de desperately trying to find a way to turn things around. Anywayread onyou will enjoy, I'm sure!! SIGNED, Going back to cable service. NEVERAT&TAGAIN NEVER AT&T AGAIN - 1 d 5 h ago Why are there SO MANY negative comments on AT&T's customer service?? I was not aware that AT&T even had a customer service department...I thought it was just a bank of wasted phone lines that was located in some BUM FUCK foreign nation that was answered by some idiot that was pretty proficient in "COPY and PASTE" canned answers. I've been told on at least 40 occasions in "live chats" with some non English speaking asshole with an assumed American sounding name that my issue was being elevated to a higher department.....I think that higher department must have been the janitorial supervisor of the call center bldg...perhaps even the shitter cleaner themselves. Oh...and let's not talk about the $250 pre-paid VISA card offered up in an enticement to switch from local, reliable cable companies that you NEVER receive. WHAT THE FUCK??? Pretty damned sad that an ICON of USA based industry such as the American Telephone & Telegraph Co. that was once the capital king of phone and communications services has degenerated to what it is today....I just wish they would just go bankrupt and be bought by a local company that can actually function as a service provider like perhaps Turner or Cox Comm.
I am receiving repeated calls to my cellular # from 404 567 7890 with no caller ID displayed, no response when I answer and a "this number is no longer in service" when I dial it back. Anyone else with a similar problem? IS IT POSSIBLE TO BLOCK THE OFFENDING # FROM MY CELLULAR PHONE?
Once you choose hope anything will be possible.
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December 2016 I took advantage of what was to be a good deal. COMBINE my two existing lines I'd had with att for years but was out of contract. In exchange I would receive a free $300.00 gift card and a I phone 7+ absolutely free for combining and a two year contract. Well I did this, about ten days or so I received the Visa gift card for three hundred, but no i phone. I called several times over the next few weeks with promises it was coming. Then one lady told me you have to make four payments on time then we will send it. April came payments all paid before they were due. I called again and was told I had to be responsible for the tax, OK I paid that over the phone, and I was promised my phone would arrive within ten days. Well here it is May and I receive a bill making installment payments on my free phone for thirty months, and a third line with number I do not have. The i Phone arrived with sims card installed I called att, I was to remove that card and put the one I had in my 6 iPhone in the new iPhone 7. I couldn't do it so I went to att and they were kind enough to take the card from the new phone toss it in trash and put my old card from the six in the i Phone 7. The last person I talked to after an hour and a half of being transferred from one to another this past Monday, said she would look into this and get back to me by the end of the week. That is tomorrow NO CALL Why am I not surprised. I am personally contacting the CEO Mr. Stephenson in Dallas In addition if this is the total rip off it looks and feels like, which has stressed me to the max, I am 71 years young and not well If this has not been straightened out in the next few days I will be contacting the Better Business Bureau, and speaking with an excellent attorney. ANYONE ELSE OUT THERE WITH THIS PROBLEM??????????????
I understand your frustration. I hate to admit it but I'm starting to feel better by reading other AT&T horror stories. Like an addict at an AA meeting listening to the tales of others who have suffered at the hands of the devil.
I'm also trying to contact CEO in Dallas. Does the company read these comments? I called the number listed but had no luck. Does anyone have a direct number to call or an email?
Who is in charge of Sales Management in San Ramon, California? Please check employees phone records, including texts. You have an employee that is abusing his power. I have proof of harassment, who can I call or contact to report drinking and harassment on the the job.
On the phone for 6 hours with AT&T, getting transferred from one moron to the next who can't help. Even transferred to an 18 year old kid pretending to be a manager. Ordered a hotspot device, they accepted my payment, then I never received receipt in email with link to verify email. Now nobody can access my account or tell me where my money went. My bank shows they took the money and now I can't get my hotspot device or a receipt? I work at a law firm so I'll be looking into grounds for legal recourse. Been a customer since 1982 and now this bullshit. We have an extensive family and every single device in every house is AT&T. We'll be discussing other options over dinner tonight.
Ma Bell is back and customer service is gone. All automated attendant and automated help. Can't reach proper people and service is 2 weeks out for a small business that now has no phone or fax. Want to lay odds of them not charging me for service for all the time I have lost and will continue to lose.
Fed up .. Time to look at other companies after 18 years with AT&T..
Mr. Stephenson works corporate hours and can't be bothered with issues.. Gets a huge paycheck.. ATT is gone.. MA Bell is back
I just had a fantastic experience at the Burlingame, California Retail Store. I went in to purchase a phone and am so very happy with the service I received from Carlos. He was very patient and extremely helpful. After having not so good service from other representatives, Carlos was a wonderful surprise. I hope someone takes note of this because he deserves recognition.
I think that it is HIGH time someone turns AT&T in to the Better Business Bureau. I feel with enough CONSISTENT complaints we can make AT&T less than the biggest company out there. This company has HIRED more and more over the years RUDE and incompetent EMPLOYEES!!!! I made payment arrangements for ALL of the services that I currently have with AT&T(cells phones, u verse, and internet) all done with one representative on May 23rd. My wireless services were disconnected and now ALL of the foreign employees that answer the phone in the call center(by the way I am in Arlington, Tx) seem to ask as if they know NO ENGLISH NOR UNDERSTAND IT. I am contacting the Better Business Bureau as well as Corporate offices. This was a SCREW UP on the SALES REP/CUSTOMER SERVICE AGENT that I spoke with.
AT$$T, your company is a BIG SCAM, as many people who had your services your scaming them with the first price, then when the statement comes to them its three times the price. When you call a rep they say " that price was for new custermers" DA----I am a new custermer you fools.Well where is it written on our bills that we cant form a class action law suit????. In order by law you,AT$$$T must state this in writing ,so what statement states this " the public cant form a class action law suit against AT$$$T ????? SHOW the public.
One of your employees is harassing his team workers and using his company phone# to make harassments. This employee is on sales team/management out of the San Ramon office. Does the company check on how employees use company cell phones?
In the CHAT session with AT&T call center technicians posted previously the most notable exchanges are annotated and commented on in parentheses...these comments and remarks were NOT part of the exchange between myself and the technician. Figured I'd make that known...would be confusing to read otherwise.
LATEST CHAT SESSION: AT&T: Welcome to AT&T Chat, please enter your first name and tell me how I can help you. Danny: Customer entered their name as Danny AT&T: Could you say that a different way so I can find you the right specialist? Danny: Directtv AT&T has left the chat You are being transferred, please hold... AT&T: Our agents are currently assisting other customers, please wait and the next available agent will assist you. AT&T: Thank you for your patience. Please continue to wait. (30 Minutes later) Agent Juan M enters chat Danny: Hello? Juan M: Hi, Danny! Thank you for contacting AT&T. My name is Juan, I see that you have a question about Directv. I can help you with that! Danny: Good! Danny: Theoretically speaking...if I have a Genie and 4 Genie-minis.....I should be able to actively watch TV in 5 different locations barring any other recording or downloading is occurring....is this correct? Juan M: That's correct. One of the primary features of Genie. Yes. (BIGGY HERE!!!, Mr. JUAN don't know what the FUCK he is talking about) Danny: Then why ddo I get a message on the fifth location that gets turned on, that I have too many locations active when there are only 4 Juan M: I see. Let me get a tech specialist for you to double check the error. Juan M: One moment, please. Danny: ok Juan M: Thanks. Juan M has left the chat You are being transferred, please hold... (Another 15 minute wait later) Agent Gerard enters chat Gerard: Hello, my name is Gerard. I noticed that you were speaking to another representative. Please bear with me a moment while I review your previous interaction, and I will be happy to assist you further. (KEEP THIS IN MIND) Gerard: I understand your concern. I can help you with that. (SURE YOU DO...SURE HE CAN....READ ON) Gerard: Before we proceed, may I get a MOBILE telephone number that we may use to reach you via phone or text with information about your AT&T services? Danny: 316 617 0180 Gerard: Thank you. Gerard: Are you not getting channels on one location? (Apparently Mr. Gerard either can't read ENGLISH or did not bother to because he said he was going to review my previous "interaction" with Mr. Juan.) Danny: Getting message that too many locations already active and then lists the other minis by name saying one of them must be turned off in order for the 5th location to recieve. Gerard: May I know for how many days you are experiencing this issue Danny? Danny: since adding the 5th mini months ago. Gerard: I understand that. (SURE you do...Why do I have to re-hash the problem narrative when he has supposedly reviewed it already and indicates that he understands the "CONCERN'S" and "CAN HELP ME WITH THAT"?) Danny: sorry 4th mini. Gerard: Let me go ahead and schedule a tech for you in order to resolve this issue further. Danny: total of Genie and 4 minis. Gerard: Just a moment please. Gerard: Yes I understand that. Danny: Can you see into the Direct TV account and see how many minis are authorized by mac address or serial # and what they are? Gerard: Sure, just for authentication may I know the last 4 digit of your payment card number? Danny: No idea, it maybe 2431...not sure....I'm sure it's the wife's debit card. Gerard: I understand that. Gerard: I see that the all the mini's are authorized with the mac address. Danny: Where are you geographically located? Danny: So according to what you are looking at, then I am authorized 5 TV locations, correct? Gerard: Yes you are right Danny. Danny: Where is the call/service/support center that hosts this chat located? Gerard: I am chatting with you from the AT&T global call center, which is based internationally and within the U.S. (Offshore response/Onshore response). Gerard: I am sorry but for security reasons, we do not disclose our specific location. Gerard: Shall I schedule the tech for you now? Danny: so I might be talking with somebody from India right now? Gerard: I apologize Danny, we do not disclose our specific location. Danny: In theory... Gerard: I have an appointment for you on 05/23/2017 between 12PM-4PM and 4PM-6PM. Gerard: Which one would you prefer? Gerard: I have not received any response from you. Please let me know if you are receiving my chats so that we can continue. Danny: The reason I asked is because AT&T customer service is NON-EXISTENT! If you look back through my acct...you will see that I have had a range of problems from the day of installation and have not gotten ANY resolution for any. IF YOU HAVE A DIRECT PIPELINE TO THE UPPER PEOPLE OF ATT...TELL THEM FOR ME ATT/DIRECT TV SUCKS! Gerard: I apologize for the inconvenience you have experienced Danny: EITHER APPT WILL WORK, you choose and let me know. It probablly, as in multiple past experience make any difference anyway. Gerard: Let me go ahead and escalate your issue to my higher department in order to resolve this permanently. (CANNED "COPY & PASTE" response...EVERY CS that chats with you uses this response VERBATIM for any issue when chatting!! I think I just heard a shitter flush!! and PERMANENTLY will be when I have hit my tolerance level and all this shit and equipment is laying in the front yard waiting on them to come pick it up.) Danny: Oh I've only heard that one about 150 times. Gerard: Shall I fix the appointment between 4PM-6PM? Danny: yes either works. Gerard: May I get a number for the tech to call you before arrival? Danny: 816 783 3653 Gerard: Thank you. Gerard: I have scheduled your service call for 05/23/2017. Our technician will arrive as late as 6PM or as early as 4PM. Gerard: Your service call may take 2-4 hours after arrival to resolve the issue. Gerard: An adult 18 years of age or older must be on-site for the duration of your Service Call. Gerard: If the technician needs to contact you prior to arrival on the day of the Service Call, we will call you at (hidden). Danny: Been there....have a T-Shirt and a cup. (MORE THAN SEVERAL, IN ACTUALITY....I have bought about 150 tickets to this CIRCUS ever since switching to the AT&T/DIRCT TV bundled service package!!! And NO, I did not receive my promised $250 incentive pre-paid VISA card EITHER!!!!!) Gerard: Is there anything else I can help you with? I'd be glad to assist. Danny: Go bankrupt and get bought by Turner or Cox (ONLY IN A PERFECT WORLD) Gerard: I really appreciate you giving me as much time as you have today. Gerard: Thank you for choosing DIRECTV, we appreciate your business. You may click the "Close" button in the chat window when you're ready to close this chat. We're sorry. Either your agent ended your chat session or you've reached us after our business hours. Visit our Support Center, for other help options