I have been trying to get my DSL repaired for 5 months. My bills keep coming, but my internet does not work. The department of justice needs to investigate the FCC. The FCC keeps allowing ATT to takeover other companies which further restricts choices and options, forcing people to use ATT. It's time to find out how much ATT money is in the pockets of the FCC board members. Maybe the Democrats can quit bullshit investigations long enough to actually do something. ATT has bought off those responsible for oversight. It is time for Americans to start REAL actions. Just don't get caught doing something illegal.
I signed up for a BOGO offer in August 2019 and had several issues with your customer service when I tried to change the numbers. I called this afternoon January 20, 2020 about billing and was told that my BOGO offer would not be honored because I didn't qualify for the plan. I was never told about having to switch my data plan and this is the first time I have heard of this. This seems like a bait and switch deal and I have been a loyal customer for 17 years. Is this how customers are treated?
I live in the area of San Diego, CA 92119, off of Tommy Dr. San Diego, CA 92119 and I allegedly believe that your network has been compromised. Either externally by an outside source, such as a hacker, or internally by an inside source, such as a disgruntled employee. I would say internally because someone working for is selling your clients information and ip addresses to hackers within the City of San Diego, CA 92119. And I believe that you can be held responsible for an internal leak such as this because it is on you, as a company, to ensure that your clients information is kept confidential. And if it is determined that you have let such actions take place, not only are your legally responsible, but you are also in violation of the TCP / IP protocols.
I called att because they gave my 80 yo mother with dementia internet and she doesn't have a computer or a smart phone. I was told that was not their problem, I cussed his ass out, and he told me that I better stop cussing, I told him I will not and that he could use it as a training audio and that I was reporting them for elder abuse and I was reporting them to the bbb, which I did. Got a call from the presidents office (go figure), and she wants to talk about the bbb letter. Haven't been able to reach her yet but if you want the number to the presidents office it is (hidden), you'll have to leave msg since they did not contact you.
The number provided does not connect you with someone from corporate it connects you to someone from the billing department. I have roaming charges on my account that should not be there and I need answers and the charges removed. ATT IS THE WORSE!!!
I was charge for a phone through warranty Oliver from at&t Glendale Indianapolis in said phone was in good condition....
Horrible service, can't get an agent in U.S.. make promises they can't keep.
I was charge for a phone through warranty Oliver from at&t Glendale Indianapolis in said phone was in good condition
Went to am AT&T store because my phone wasn't working right. The sold me a new phone and instead of transferring my number to the new phone, added an unauthorized line which doubled my bill. Several CSR's said they would fix it and explained that the store wasn't an AT&T store but a subcontractor- bottom line is was never fixed, charging me for 2 lines and can't help me. I now have to buy the phone, cancel AT&T and sell the phone on my own so I can get another phone with my current number. Amazing how a big company like this can't fix this problem
I have had the same issue as anonymous above. I have been an ATT customer for 25 years. I have 5 lines but they have been charging me for 6 lines since August. I have been double charged for 5 months. I have called ATT for the past 4 months but they still haven't cancelled the spurious line and continue to double charge me. I called and was on the line for over 3 hours last Friday. This was after similar calls the past 3 months. ATT has the worst customer service in the world. And all of these people that take my calls and say they want to help but can't because they are in the Phillipines or Mexico are incapable of helping. I think that is ATT solution to their terrible customer service is to not do anything and keep billing me.
Signed up for AT&T internet service last week and already there have been nothing but issues. Was told on the initial account setup that my installation fee would be broken up into 3 separate payments & that I would be receiving the internet 75 package. Once the installation day came, I was told the 75mbps would be impossible so they downgraded me to 50 without authorization. I called Customer Service and was again told that the installation fee would be broken up into 3 separate payments. I get my first bill and they now want the full installation fee in one amount. I call customer service again, talk to 2 differs people one of who was a supervisor, and was told to just pay the 1/3 of the installation fee and call again to have any late charges waved every month, that there was nothing they could do to at this point to separate the fee in the system.
I've come to the conclusion that AT&T is a scam. They lure people in by telling people what they want to hear but have no intention on delivering. They sell a service that they don't know if they can provide or not. How is this not illegal?
So, while the average person would likely give up at this point, I'm not that person. I will attempt to take this to a corporate level.
AT&T, I really hope your corporate fat cats read this because they will definitely be hearing from me soon.
You are 100% correct and I've had the same issues. They have people working for them who are crooks or are clueless as to products. procedures and services.