Information, reviews and public commentary for US companies

 

AT&T

Rating
0.512116
Web
http://www.att.com
Address
208 S. Akard St.
Dallas, TX
75202
Contact
Randall Stephenson
Role
CEO
Phone
(210) 821-4105
Twitter IDs
@ATT, @ATTBusiness
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Michael - 32 m 16 s ago

0

Very Dissapointed with ATT right now. I called last week to cancel my landline but keep my DSL internet because we hadn't used our landline in over a year. I was on DSL internet and they talked me into changing to UVerse internet. I agreed and specifically asked to make sure they would not cancel my DSL service until the UVerse service was installed. I was told by two different operators they guaranteed there would be no interruption in service. They were supposed to install uverse last week but they moved the order to install to today. They canceled my DSL service last week on Friday. When I called to check on it, they said the order to move the installation had occured but there was no order to delay the DSL Service? I should have had them to set up a "Dry Loop" account? Not sure why that would have been my responsibility considering they assured me there would be no issues. They were supposed to be here today between 8-12. I took another day off work to be here. I have waiting all day and it is now almost 6 :00 pm and still no one or no internet. All I get when i call ATT is a customer service person that says Sorry I understand your frustration but nothing is ever done about it. They keep saying he is on the way. I pay over $600.00 a month to ATT and been a customer for over 20 years Bellsouth/ATT. I think it is time to cancel all of my services, phones, Direct TV and look for another provider. Their customer service dealing with this issue has been horrible and none of them seem to really care. Good Bye ATT,

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Anonymous - 14 d 11 h ago

3

I took my phone into an AT&T store because when I got an update everything changed. When I came back out and had to call a contact I had everybody and their Uncle were in my contacts hundreds of names that I have never seen. I took it back and the woman there said she would have to get rid of all my contacts in order to fix it. I took it to my daughters house and she is the one that fixed it. ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_'

Flagged for review. 
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Britanny - 14 d 7 h ago

4

mmodate the new service i signed up for i get a bill the following month for three times the price i had agreed to and when i called them to get it settled (giving them times, dates and names of the people i spoke to) they said their was no "such" history of the incident and change to my account. Wouldn't help me at all and tried i give me some other bundle that i did not want to lock me in for another year instead of looking into the matter and getting it resolved properly. Extremely disappointed in this company. They obviously don't care enough about anyone but themselves. Just want to lie and say you didn't do something when you did. I should've known this is the kind of company they are when the women at the post office told me to copy my receipts and hold onto them dearly when i went

General profile image

Nazim khan - 13 d 14 h ago

3

ored. Then later that month ATT billed me for service. They had to refund me. I was PROMISED that my service was cancelled. September I was billed again. I complained I was PROMISED again my service was cancelled. The bill came due. I git an email notification in the middle of the night that my Direct TV service was bring suspended because of nonpayment of that bill. They also slowed down my Century Link internet service. I had to get that service restored. I called my bank and was told ATT had suspended that payment. Again I called ATT was given their BS and was PROMISED my wireless service was cancelled. I have now received another bill. I called and was told it had been cancelled. I received the usual run around and the cancellation

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Cal p - 13 d ago

2

For the past 2 weeks I been going back and worth with att had a warranty phone sent to me the wrong color black I had the black matte which I told the customer service who was processing it they sent me the jet black one you know the all glass one so I call and tells them this is the wrong black phone so they send me another one this time I take the phone out the box charge it up and it has a pass code on it can't even set up phone so now I gotta send that one back and wait for another phone that means where ever these Warranty phones come from somebody in the warehouse set it up and was playing with it and put a passcode on it put it in the box and shipped it to a customer which is me if I worked for att and found someone did this I'd ,,,

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Rogers Davey - 12 d 14 h ago

3

AT&T is the biggest thief of all corporations. They owe me over eleven thousands dollars. The ceo Dru Cessac of AT&T wireless admitted to the debt, agreed to pay interest then renegged. I have all the emails to prove it. Now I want them to pay millions for damages. The debt owed is several years old. I will demand 2 billions for damages according to the law for conversion.,,,,,

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Boomn - 12 d 6 h ago

I have spoken with Angie on one occasion regarding fraudulent charges for none-services. Angie I want you to contact me or have Mr. Randall Stephenson contact me so that this matter can be settled. I am tired of being lied to and being given the run-around by the AT&T employees. I terminated my account with you on 10/6/2019. My account number is 257881593. Please get back with me, correct the matter, and forward the reduced balance to my address to avoid unnecessary future problems.,,,

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You don't want to know - 1 d ago

0

I am about to do the same thing! I am a long standing, loyal customer for over 25 years. Started when it was Cingular..I do nothing but get the runaround from any employee I talk to with AT&T. NO ONE knows what they are doing! I'm sick and tired of paying an arm and leg for my phones. I'm switching carriers tomorrow! Very unsatisfied long term customer.

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lorette - 11 d 13 h ago

3

Im having trouble with a promise that was given to me on the phone by Xavier! ! ( i have phone conversation if you need it!) PLEASE assist the order # is 71(hidden)12988! I just received the phone TODAY! Oct 30.19 i have not activate it because of this huge problem! Please assist a.s.a.p.! Loretta De Los Rios!! i am a customer that has At&t as my internet service...

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Yoh - 11 d 6 h ago

2

show loyalty to it's long term customers. I have been with ATT for over 20 years using wireless, internet and TV. I had ATT Uverse and was satisfied with it however when I moved and wanted to move the service I was told they were moving customers over to Direct TV and it was a better price. I had to stay in contract for 2 years but again, I have been a LOYAL customer for over TWO decades. I check my billing amount when it comes through the account and less than two weeks ago my bill went up $67. It's auto debited and so I called to find out why and was told the "promotion" period was over. Since I am a LOYAL customer I wanted the difference credited back to me and make the changes to lower my bill as I really don't use the bells and whistles to a service I was steered to go to. There are lots of choices out there and I told them I would stay if they would credit the difference back and it was NO. After TWO decades it seems that I have been loyal but they are NOT. I guess my business and tenure with using their services mean nothing. Sha

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Traveler - 10 d 13 h ago

2

Re: Your AT&T radio ad for internet parental controls. I have to say that I hate AT&T as a company. but I absolutely love that commercial. The kids are so natural sounding and perform so well. Congrats to your ad agency. The TV version is not as interestin

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Traveler - 10 d 13 h ago

2

Re: Your AT&T radio ad for internet parental controls. I have to say that I hate AT&T as a company. but I absolutely love that commercial. The kids are so natural sounding and perform so well. Congrats to your ad agency. The TV version is not as interestin

General profile image

Vb - 10 d 33 m ago

3

alked about my Direct TV bill and my AT&T Cell until I'm just sick of this company, I wish that instead of spending all of money to me that this is OUR THING they should spend it on training their employees to listen to the customer, check my records I have a AT&T customer for a very long time, but at this point I would like very

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Demarcus White - 9 d 13 h ago

1

My fianc Nicole and myself Marcus White recently moved to Red Oak, Tx. AT&T has solicited my home for cable, internet, and cell phone service. I applied and was approved for all 3. I have paid both bills on time when I received an upsetting call from kids that the internet and cable were not working. When I contacted AT&T I was advised to fax my paperwork to their fraud department because they wanted to confirm my identity. What baffles me is that AT&T never called to inform me that they were going to disconnect are cable. And to make matters worse are cable bill was paid. Next I called to confirm the receipt of the documents that I faxed from Danone my employer in the HR Department. But was told they had not received the documents. I then went to the Desoto AT&T store waited for 40 minutes to be helped only to learn that the fax was broken. While in the store the lady manager at the desoto location had me contact the fraud department to try and email the documents. Rachel in the fraud department expressed that they...

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jackson - 6 d 15 h ago

2

HORRIBLE customer service. I have been trying for a month now to order a phone. I tried repeatedly to place an order online only to find out later that I had been banned for trying to place too many orders. Instead of telling me after the first order that every subsequent order would be cancelled, I was told by AT&T agents to go back online and try again. The order I placed over the phone with an agent was also cancelled even though I was assured by 2 agents afterward that I had nothing to worry about. The one said he could "100% guarantee" that my order wouldn't be cancelled. I was refunded a week later for the taxes I paid on that order. When I went into the store to place an order after my 10-day ban, I was told that I had to pay a $400 deposit which I wasn't required to pay before. I was not about to do this...

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Jampa King - 5 d 14 h ago

3

Lost all my contacts. ATT store at north belt in St. Joseph MO couldn't figure out why. When I asked, manager said they could transfer my husband's to my phone. Went in the next day, and a very self-important rather snotty young lady named Savannah, said they no longer had equipment for that. Asked if I knew my Apple pass word. I did not. She stated they could not to it. I told her just day before the manager assured me they could. She "strongly" repeated they could not but went to ask. She returned to say the manager told me the day before I would have to go to Best Buy - he did not. This was my second time to deal with this lady - a very, very poor excuse for a cu

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Jata pop - 5 d 5 h ago

2

We paid our bill of 180.51 electronically on Oct 17 and we accidentally paid 1800.51. $1600 to much Ouch! We disputed on the 18th with At&t and our bank. They said it would take 7-10 'BUSINESS" day. That sucks! I called on the 10th day and still now money. They said nothing was filed on and it would take 12-21 more days to give "OUR" money back. I've been on the phone with 10 different people and nobody will give me my $1600 back. This accident exhausted our checking account and they are doing nothing. We paid our bill and we gave them an extra $1600 dollars and they won't give it back. This is the most fru..

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james vince - 4 d 14 h ago

2

I had the worst experience ever in Desoto Texas wireless store, the manager on duty Jessica, was condescending and a threat to this community. Jessica could have caused a serious problem by escalating a situation with porting my number, activating my service and issuing a phone previously set-up on line. She ran to the police security, overly exaggerating the issue like she'd been a victim of an assault crime, because I refused to deal with her and preferred the the courteous new-hires assistance. I could have been shot and killed at that moment by an officer beca

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Nancy Harp - 3 d 5 h ago

3

Dear Mr. Stephenson;

There is a letter coming to you addressed PERSONAL & IMPORTANT! It was mailed before I found this site I assume to you re customer relations with AT&T. It appears maybe you care in this regard. My letter goes into detail about a serious problem I have had with your company so I want repeat here. PLEASE read u

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Anonymous - 1 d 4 h ago

I had purchased one 8+ iPhone with one get one free agaist my bussiness at&t account no(hidden)48 around18 month ago From Clovis At&T store Yesterday I had visted At&T store to make the outstanding balance payment Of my cell phone I feel shocked and cheated that I have to pay the outstanding balance payment $319..00 each of both phone But i have been misrepresented and misguged by your AT&T store while selling the iPhone to me even not cleared all terms of plan

Kindly look into matter and resolve my problems as I am ready to pay only actually outstanding balance against my one purchased cell phone ie $319.00 only

Plz look into matter and wave $319.00 payment charges against free plan immediately and provide me justice

Thanks

Sukhminder Singh

GSREXPRESS

(hidden)

email id (hidden)

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Nancy Harp - 3 d 5 h ago

Dear Mr. Stephenson;

There is a letter coming to you addressed PERSONAL & IMPORTANT! It was mailed before I found this site I assume to you re customer relations with AT&T. It appears maybe you care in this regard. My letter goes into detail about a serious problem I have had with your company so I want repeat here. PLEASE read upon receipt and respond. Thank you. Nancy Harp

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Anonymous - 14 d 11 h ago

3

I took my phone into an AT&T store because when I got an update everything changed. When I came back out and had to call a contact I had everybody and their Uncle were in my contacts hundreds of names that I have never seen. I took it back and the woman there said she would have to get rid of all my contacts in order to fix it. I took it to my daughters house and she is the one that fixed it. ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_'

Flagged for review. 
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Britanny - 14 d 7 h ago

4

mmodate the new service i signed up for i get a bill the following month for three times the price i had agreed to and when i called them to get it settled (giving them times, dates and names of the people i spoke to) they said their was no "such" history of the incident and change to my account. Wouldn't help me at all and tried i give me some other bundle that i did not want to lock me in for another year instead of looking into the matter and getting it resolved properly. Extremely disappointed in this company. They obviously don't care enough about anyone but themselves. Just want to lie and say you didn't do something when you did. I should've known this is the kind of company they are when the women at the post office told me to copy my receipts and hold onto them dearly when i went

General profile image

Nazim khan - 13 d 14 h ago

3

ored. Then later that month ATT billed me for service. They had to refund me. I was PROMISED that my service was cancelled. September I was billed again. I complained I was PROMISED again my service was cancelled. The bill came due. I git an email notification in the middle of the night that my Direct TV service was bring suspended because of nonpayment of that bill. They also slowed down my Century Link internet service. I had to get that service restored. I called my bank and was told ATT had suspended that payment. Again I called ATT was given their BS and was PROMISED my wireless service was cancelled. I have now received another bill. I called and was told it had been cancelled. I received the usual run around and the cancellation

General profile image

Cal p - 13 d ago

2

For the past 2 weeks I been going back and worth with att had a warranty phone sent to me the wrong color black I had the black matte which I told the customer service who was processing it they sent me the jet black one you know the all glass one so I call and tells them this is the wrong black phone so they send me another one this time I take the phone out the box charge it up and it has a pass code on it can't even set up phone so now I gotta send that one back and wait for another phone that means where ever these Warranty phones come from somebody in the warehouse set it up and was playing with it and put a passcode on it put it in the box and shipped it to a customer which is me if I worked for att and found someone did this I'd ,,,

General profile image

Rogers Davey - 12 d 14 h ago

3

AT&T is the biggest thief of all corporations. They owe me over eleven thousands dollars. The ceo Dru Cessac of AT&T wireless admitted to the debt, agreed to pay interest then renegged. I have all the emails to prove it. Now I want them to pay millions for damages. The debt owed is several years old. I will demand 2 billions for damages according to the law for conversion.,,,,,

General profile image

Boomn - 12 d 6 h ago

I have spoken with Angie on one occasion regarding fraudulent charges for none-services. Angie I want you to contact me or have Mr. Randall Stephenson contact me so that this matter can be settled. I am tired of being lied to and being given the run-around by the AT&T employees. I terminated my account with you on 10/6/2019. My account number is 257881593. Please get back with me, correct the matter, and forward the reduced balance to my address to avoid unnecessary future problems.,,,

General profile image

You don't want to know - 1 d ago

0

I am about to do the same thing! I am a long standing, loyal customer for over 25 years. Started when it was Cingular..I do nothing but get the runaround from any employee I talk to with AT&T. NO ONE knows what they are doing! I'm sick and tired of paying an arm and leg for my phones. I'm switching carriers tomorrow! Very unsatisfied long term customer.

General profile image

lorette - 11 d 13 h ago

3

Im having trouble with a promise that was given to me on the phone by Xavier! ! ( i have phone conversation if you need it!) PLEASE assist the order # is 71(hidden)12988! I just received the phone TODAY! Oct 30.19 i have not activate it because of this huge problem! Please assist a.s.a.p.! Loretta De Los Rios!! i am a customer that has At&t as my internet service...

General profile image

Yoh - 11 d 6 h ago

2

show loyalty to it's long term customers. I have been with ATT for over 20 years using wireless, internet and TV. I had ATT Uverse and was satisfied with it however when I moved and wanted to move the service I was told they were moving customers over to Direct TV and it was a better price. I had to stay in contract for 2 years but again, I have been a LOYAL customer for over TWO decades. I check my billing amount when it comes through the account and less than two weeks ago my bill went up $67. It's auto debited and so I called to find out why and was told the "promotion" period was over. Since I am a LOYAL customer I wanted the difference credited back to me and make the changes to lower my bill as I really don't use the bells and whistles to a service I was steered to go to. There are lots of choices out there and I told them I would stay if they would credit the difference back and it was NO. After TWO decades it seems that I have been loyal but they are NOT. I guess my business and tenure with using their services mean nothing. Sha

General profile image

Traveler - 10 d 13 h ago

2

Re: Your AT&T radio ad for internet parental controls. I have to say that I hate AT&T as a company. but I absolutely love that commercial. The kids are so natural sounding and perform so well. Congrats to your ad agency. The TV version is not as interestin

General profile image

Traveler - 10 d 13 h ago

2

Re: Your AT&T radio ad for internet parental controls. I have to say that I hate AT&T as a company. but I absolutely love that commercial. The kids are so natural sounding and perform so well. Congrats to your ad agency. The TV version is not as interestin

General profile image

Vb - 10 d 33 m ago

3

alked about my Direct TV bill and my AT&T Cell until I'm just sick of this company, I wish that instead of spending all of money to me that this is OUR THING they should spend it on training their employees to listen to the customer, check my records I have a AT&T customer for a very long time, but at this point I would like very

General profile image

Demarcus White - 9 d 13 h ago

1

My fianc Nicole and myself Marcus White recently moved to Red Oak, Tx. AT&T has solicited my home for cable, internet, and cell phone service. I applied and was approved for all 3. I have paid both bills on time when I received an upsetting call from kids that the internet and cable were not working. When I contacted AT&T I was advised to fax my paperwork to their fraud department because they wanted to confirm my identity. What baffles me is that AT&T never called to inform me that they were going to disconnect are cable. And to make matters worse are cable bill was paid. Next I called to confirm the receipt of the documents that I faxed from Danone my employer in the HR Department. But was told they had not received the documents. I then went to the Desoto AT&T store waited for 40 minutes to be helped only to learn that the fax was broken. While in the store the lady manager at the desoto location had me contact the fraud department to try and email the documents. Rachel in the fraud department expressed that they...

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jackson - 6 d 15 h ago

2

HORRIBLE customer service. I have been trying for a month now to order a phone. I tried repeatedly to place an order online only to find out later that I had been banned for trying to place too many orders. Instead of telling me after the first order that every subsequent order would be cancelled, I was told by AT&T agents to go back online and try again. The order I placed over the phone with an agent was also cancelled even though I was assured by 2 agents afterward that I had nothing to worry about. The one said he could "100% guarantee" that my order wouldn't be cancelled. I was refunded a week later for the taxes I paid on that order. When I went into the store to place an order after my 10-day ban, I was told that I had to pay a $400 deposit which I wasn't required to pay before. I was not about to do this...

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Jampa King - 5 d 14 h ago

3

Lost all my contacts. ATT store at north belt in St. Joseph MO couldn't figure out why. When I asked, manager said they could transfer my husband's to my phone. Went in the next day, and a very self-important rather snotty young lady named Savannah, said they no longer had equipment for that. Asked if I knew my Apple pass word. I did not. She stated they could not to it. I told her just day before the manager assured me they could. She "strongly" repeated they could not but went to ask. She returned to say the manager told me the day before I would have to go to Best Buy - he did not. This was my second time to deal with this lady - a very, very poor excuse for a cu

General profile image

Jata pop - 5 d 5 h ago

2

We paid our bill of 180.51 electronically on Oct 17 and we accidentally paid 1800.51. $1600 to much Ouch! We disputed on the 18th with At&t and our bank. They said it would take 7-10 'BUSINESS" day. That sucks! I called on the 10th day and still now money. They said nothing was filed on and it would take 12-21 more days to give "OUR" money back. I've been on the phone with 10 different people and nobody will give me my $1600 back. This accident exhausted our checking account and they are doing nothing. We paid our bill and we gave them an extra $1600 dollars and they won't give it back. This is the most fru..

General profile image

james vince - 4 d 14 h ago

2

I had the worst experience ever in Desoto Texas wireless store, the manager on duty Jessica, was condescending and a threat to this community. Jessica could have caused a serious problem by escalating a situation with porting my number, activating my service and issuing a phone previously set-up on line. She ran to the police security, overly exaggerating the issue like she'd been a victim of an assault crime, because I refused to deal with her and preferred the the courteous new-hires assistance. I could have been shot and killed at that moment by an officer beca

General profile image

Nancy Harp - 3 d 5 h ago

3

Dear Mr. Stephenson;

There is a letter coming to you addressed PERSONAL & IMPORTANT! It was mailed before I found this site I assume to you re customer relations with AT&T. It appears maybe you care in this regard. My letter goes into detail about a serious problem I have had with your company so I want repeat here. PLEASE read u

General profile image

Anonymous - 14 d 11 h ago

3

I took my phone into an AT&T store because when I got an update everything changed. When I came back out and had to call a contact I had everybody and their Uncle were in my contacts hundreds of names that I have never seen. I took it back and the woman there said she would have to get rid of all my contacts in order to fix it. I took it to my daughters house and she is the one that fixed it. ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_'

Flagged for review. 
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Britanny - 14 d 7 h ago

4

mmodate the new service i signed up for i get a bill the following month for three times the price i had agreed to and when i called them to get it settled (giving them times, dates and names of the people i spoke to) they said their was no "such" history of the incident and change to my account. Wouldn't help me at all and tried i give me some other bundle that i did not want to lock me in for another year instead of looking into the matter and getting it resolved properly. Extremely disappointed in this company. They obviously don't care enough about anyone but themselves. Just want to lie and say you didn't do something when you did. I should've known this is the kind of company they are when the women at the post office told me to copy my receipts and hold onto them dearly when i went

General profile image

Nazim khan - 13 d 14 h ago

3

ored. Then later that month ATT billed me for service. They had to refund me. I was PROMISED that my service was cancelled. September I was billed again. I complained I was PROMISED again my service was cancelled. The bill came due. I git an email notification in the middle of the night that my Direct TV service was bring suspended because of nonpayment of that bill. They also slowed down my Century Link internet service. I had to get that service restored. I called my bank and was told ATT had suspended that payment. Again I called ATT was given their BS and was PROMISED my wireless service was cancelled. I have now received another bill. I called and was told it had been cancelled. I received the usual run around and the cancellation

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Cal p - 13 d ago

2

For the past 2 weeks I been going back and worth with att had a warranty phone sent to me the wrong color black I had the black matte which I told the customer service who was processing it they sent me the jet black one you know the all glass one so I call and tells them this is the wrong black phone so they send me another one this time I take the phone out the box charge it up and it has a pass code on it can't even set up phone so now I gotta send that one back and wait for another phone that means where ever these Warranty phones come from somebody in the warehouse set it up and was playing with it and put a passcode on it put it in the box and shipped it to a customer which is me if I worked for att and found someone did this I'd ,,,

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Rogers Davey - 12 d 14 h ago

3

AT&T is the biggest thief of all corporations. They owe me over eleven thousands dollars. The ceo Dru Cessac of AT&T wireless admitted to the debt, agreed to pay interest then renegged. I have all the emails to prove it. Now I want them to pay millions for damages. The debt owed is several years old. I will demand 2 billions for damages according to the law for conversion.,,,,,

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Boomn - 12 d 6 h ago

I have spoken with Angie on one occasion regarding fraudulent charges for none-services. Angie I want you to contact me or have Mr. Randall Stephenson contact me so that this matter can be settled. I am tired of being lied to and being given the run-around by the AT&T employees. I terminated my account with you on 10/6/2019. My account number is 257881593. Please get back with me, correct the matter, and forward the reduced balance to my address to avoid unnecessary future problems.,,,

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You don't want to know - 1 d ago

0

I am about to do the same thing! I am a long standing, loyal customer for over 25 years. Started when it was Cingular..I do nothing but get the runaround from any employee I talk to with AT&T. NO ONE knows what they are doing! I'm sick and tired of paying an arm and leg for my phones. I'm switching carriers tomorrow! Very unsatisfied long term customer.

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lorette - 11 d 13 h ago

3

Im having trouble with a promise that was given to me on the phone by Xavier! ! ( i have phone conversation if you need it!) PLEASE assist the order # is 71(hidden)12988! I just received the phone TODAY! Oct 30.19 i have not activate it because of this huge problem! Please assist a.s.a.p.! Loretta De Los Rios!! i am a customer that has At&t as my internet service...

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Yoh - 11 d 6 h ago

2

show loyalty to it's long term customers. I have been with ATT for over 20 years using wireless, internet and TV. I had ATT Uverse and was satisfied with it however when I moved and wanted to move the service I was told they were moving customers over to Direct TV and it was a better price. I had to stay in contract for 2 years but again, I have been a LOYAL customer for over TWO decades. I check my billing amount when it comes through the account and less than two weeks ago my bill went up $67. It's auto debited and so I called to find out why and was told the "promotion" period was over. Since I am a LOYAL customer I wanted the difference credited back to me and make the changes to lower my bill as I really don't use the bells and whistles to a service I was steered to go to. There are lots of choices out there and I told them I would stay if they would credit the difference back and it was NO. After TWO decades it seems that I have been loyal but they are NOT. I guess my business and tenure with using their services mean nothing. Sha

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Traveler - 10 d 13 h ago

2

Re: Your AT&T radio ad for internet parental controls. I have to say that I hate AT&T as a company. but I absolutely love that commercial. The kids are so natural sounding and perform so well. Congrats to your ad agency. The TV version is not as interestin

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Traveler - 10 d 13 h ago

2

Re: Your AT&T radio ad for internet parental controls. I have to say that I hate AT&T as a company. but I absolutely love that commercial. The kids are so natural sounding and perform so well. Congrats to your ad agency. The TV version is not as interestin

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Vb - 10 d 33 m ago

3

alked about my Direct TV bill and my AT&T Cell until I'm just sick of this company, I wish that instead of spending all of money to me that this is OUR THING they should spend it on training their employees to listen to the customer, check my records I have a AT&T customer for a very long time, but at this point I would like very

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Demarcus White - 9 d 13 h ago

1

My fianc Nicole and myself Marcus White recently moved to Red Oak, Tx. AT&T has solicited my home for cable, internet, and cell phone service. I applied and was approved for all 3. I have paid both bills on time when I received an upsetting call from kids that the internet and cable were not working. When I contacted AT&T I was advised to fax my paperwork to their fraud department because they wanted to confirm my identity. What baffles me is that AT&T never called to inform me that they were going to disconnect are cable. And to make matters worse are cable bill was paid. Next I called to confirm the receipt of the documents that I faxed from Danone my employer in the HR Department. But was told they had not received the documents. I then went to the Desoto AT&T store waited for 40 minutes to be helped only to learn that the fax was broken. While in the store the lady manager at the desoto location had me contact the fraud department to try and email the documents. Rachel in the fraud department expressed that they...

General profile image

jackson - 6 d 15 h ago

2

HORRIBLE customer service. I have been trying for a month now to order a phone. I tried repeatedly to place an order online only to find out later that I had been banned for trying to place too many orders. Instead of telling me after the first order that every subsequent order would be cancelled, I was told by AT&T agents to go back online and try again. The order I placed over the phone with an agent was also cancelled even though I was assured by 2 agents afterward that I had nothing to worry about. The one said he could "100% guarantee" that my order wouldn't be cancelled. I was refunded a week later for the taxes I paid on that order. When I went into the store to place an order after my 10-day ban, I was told that I had to pay a $400 deposit which I wasn't required to pay before. I was not about to do this...

General profile image

Jampa King - 5 d 14 h ago

3

Lost all my contacts. ATT store at north belt in St. Joseph MO couldn't figure out why. When I asked, manager said they could transfer my husband's to my phone. Went in the next day, and a very self-important rather snotty young lady named Savannah, said they no longer had equipment for that. Asked if I knew my Apple pass word. I did not. She stated they could not to it. I told her just day before the manager assured me they could. She "strongly" repeated they could not but went to ask. She returned to say the manager told me the day before I would have to go to Best Buy - he did not. This was my second time to deal with this lady - a very, very poor excuse for a cu

General profile image

Jata pop - 5 d 5 h ago

2

We paid our bill of 180.51 electronically on Oct 17 and we accidentally paid 1800.51. $1600 to much Ouch! We disputed on the 18th with At&t and our bank. They said it would take 7-10 'BUSINESS" day. That sucks! I called on the 10th day and still now money. They said nothing was filed on and it would take 12-21 more days to give "OUR" money back. I've been on the phone with 10 different people and nobody will give me my $1600 back. This accident exhausted our checking account and they are doing nothing. We paid our bill and we gave them an extra $1600 dollars and they won't give it back. This is the most fru..

General profile image

james vince - 4 d 14 h ago

2

I had the worst experience ever in Desoto Texas wireless store, the manager on duty Jessica, was condescending and a threat to this community. Jessica could have caused a serious problem by escalating a situation with porting my number, activating my service and issuing a phone previously set-up on line. She ran to the police security, overly exaggerating the issue like she'd been a victim of an assault crime, because I refused to deal with her and preferred the the courteous new-hires assistance. I could have been shot and killed at that moment by an officer beca

General profile image

Nancy Harp - 3 d 5 h ago

3

Dear Mr. Stephenson;

There is a letter coming to you addressed PERSONAL & IMPORTANT! It was mailed before I found this site I assume to you re customer relations with AT&T. It appears maybe you care in this regard. My letter goes into detail about a serious problem I have had with your company so I want repeat here. PLEASE read u

General profile image

Anonymous - 14 d 11 h ago

3

I took my phone into an AT&T store because when I got an update everything changed. When I came back out and had to call a contact I had everybody and their Uncle were in my contacts hundreds of names that I have never seen. I took it back and the woman there said she would have to get rid of all my contacts in order to fix it. I took it to my daughters house and she is the one that fixed it. ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_' ATT_H'E'A'D'Q'U'A'R'E'T'R'S'_'P'H'O'N'E'_'N'U'M'B'E'R'_'+'1'-'8'-'5'-'5'-'4'-'8'-'5'-'0'4'-'0'7'_'

Flagged for review. 
General profile image

Britanny - 14 d 7 h ago

4

mmodate the new service i signed up for i get a bill the following month for three times the price i had agreed to and when i called them to get it settled (giving them times, dates and names of the people i spoke to) they said their was no "such" history of the incident and change to my account. Wouldn't help me at all and tried i give me some other bundle that i did not want to lock me in for another year instead of looking into the matter and getting it resolved properly. Extremely disappointed in this company. They obviously don't care enough about anyone but themselves. Just want to lie and say you didn't do something when you did. I should've known this is the kind of company they are when the women at the post office told me to copy my receipts and hold onto them dearly when i went

General profile image

Nazim khan - 13 d 14 h ago

3

ored. Then later that month ATT billed me for service. They had to refund me. I was PROMISED that my service was cancelled. September I was billed again. I complained I was PROMISED again my service was cancelled. The bill came due. I git an email notification in the middle of the night that my Direct TV service was bring suspended because of nonpayment of that bill. They also slowed down my Century Link internet service. I had to get that service restored. I called my bank and was told ATT had suspended that payment. Again I called ATT was given their BS and was PROMISED my wireless service was cancelled. I have now received another bill. I called and was told it had been cancelled. I received the usual run around and the cancellation

General profile image

Cal p - 13 d ago

2

For the past 2 weeks I been going back and worth with att had a warranty phone sent to me the wrong color black I had the black matte which I told the customer service who was processing it they sent me the jet black one you know the all glass one so I call and tells them this is the wrong black phone so they send me another one this time I take the phone out the box charge it up and it has a pass code on it can't even set up phone so now I gotta send that one back and wait for another phone that means where ever these Warranty phones come from somebody in the warehouse set it up and was playing with it and put a passcode on it put it in the box and shipped it to a customer which is me if I worked for att and found someone did this I'd ,,,

General profile image

Rogers Davey - 12 d 14 h ago

3

AT&T is the biggest thief of all corporations. They owe me over eleven thousands dollars. The ceo Dru Cessac of AT&T wireless admitted to the debt, agreed to pay interest then renegged. I have all the emails to prove it. Now I want them to pay millions for damages. The debt owed is several years old. I will demand 2 billions for damages according to the law for conversion.,,,,,

General profile image

Boomn - 12 d 6 h ago

I have spoken with Angie on one occasion regarding fraudulent charges for none-services. Angie I want you to contact me or have Mr. Randall Stephenson contact me so that this matter can be settled. I am tired of being lied to and being given the run-around by the AT&T employees. I terminated my account with you on 10/6/2019. My account number is 257881593. Please get back with me, correct the matter, and forward the reduced balance to my address to avoid unnecessary future problems.,,,

General profile image

You don't want to know - 1 d ago

0

I am about to do the same thing! I am a long standing, loyal customer for over 25 years. Started when it was Cingular..I do nothing but get the runaround from any employee I talk to with AT&T. NO ONE knows what they are doing! I'm sick and tired of paying an arm and leg for my phones. I'm switching carriers tomorrow! Very unsatisfied long term customer.

General profile image

lorette - 11 d 13 h ago

3

Im having trouble with a promise that was given to me on the phone by Xavier! ! ( i have phone conversation if you need it!) PLEASE assist the order # is 71(hidden)12988! I just received the phone TODAY! Oct 30.19 i have not activate it because of this huge problem! Please assist a.s.a.p.! Loretta De Los Rios!! i am a customer that has At&t as my internet service...

General profile image

Yoh - 11 d 6 h ago

2

show loyalty to it's long term customers. I have been with ATT for over 20 years using wireless, internet and TV. I had ATT Uverse and was satisfied with it however when I moved and wanted to move the service I was told they were moving customers over to Direct TV and it was a better price. I had to stay in contract for 2 years but again, I have been a LOYAL customer for over TWO decades. I check my billing amount when it comes through the account and less than two weeks ago my bill went up $67. It's auto debited and so I called to find out why and was told the "promotion" period was over. Since I am a LOYAL customer I wanted the difference credited back to me and make the changes to lower my bill as I really don't use the bells and whistles to a service I was steered to go to. There are lots of choices out there and I told them I would stay if they would credit the difference back and it was NO. After TWO decades it seems that I have been loyal but they are NOT. I guess my business and tenure with using their services mean nothing. Sha

General profile image

Traveler - 10 d 13 h ago

2

Re: Your AT&T radio ad for internet parental controls. I have to say that I hate AT&T as a company. but I absolutely love that commercial. The kids are so natural sounding and perform so well. Congrats to your ad agency. The TV version is not as interestin

General profile image

Traveler - 10 d 13 h ago

2

Re: Your AT&T radio ad for internet parental controls. I have to say that I hate AT&T as a company. but I absolutely love that commercial. The kids are so natural sounding and perform so well. Congrats to your ad agency. The TV version is not as interestin

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Vb - 10 d 33 m ago

3

alked about my Direct TV bill and my AT&T Cell until I'm just sick of this company, I wish that instead of spending all of money to me that this is OUR THING they should spend it on training their employees to listen to the customer, check my records I have a AT&T customer for a very long time, but at this point I would like very

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Demarcus White - 9 d 13 h ago

1

My fianc Nicole and myself Marcus White recently moved to Red Oak, Tx. AT&T has solicited my home for cable, internet, and cell phone service. I applied and was approved for all 3. I have paid both bills on time when I received an upsetting call from kids that the internet and cable were not working. When I contacted AT&T I was advised to fax my paperwork to their fraud department because they wanted to confirm my identity. What baffles me is that AT&T never called to inform me that they were going to disconnect are cable. And to make matters worse are cable bill was paid. Next I called to confirm the receipt of the documents that I faxed from Danone my employer in the HR Department. But was told they had not received the documents. I then went to the Desoto AT&T store waited for 40 minutes to be helped only to learn that the fax was broken. While in the store the lady manager at the desoto location had me contact the fraud department to try and email the documents. Rachel in the fraud department expressed that they...

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jackson - 6 d 15 h ago

2

HORRIBLE customer service. I have been trying for a month now to order a phone. I tried repeatedly to place an order online only to find out later that I had been banned for trying to place too many orders. Instead of telling me after the first order that every subsequent order would be cancelled, I was told by AT&T agents to go back online and try again. The order I placed over the phone with an agent was also cancelled even though I was assured by 2 agents afterward that I had nothing to worry about. The one said he could "100% guarantee" that my order wouldn't be cancelled. I was refunded a week later for the taxes I paid on that order. When I went into the store to place an order after my 10-day ban, I was told that I had to pay a $400 deposit which I wasn't required to pay before. I was not about to do this...

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Jampa King - 5 d 14 h ago

3

Lost all my contacts. ATT store at north belt in St. Joseph MO couldn't figure out why. When I asked, manager said they could transfer my husband's to my phone. Went in the next day, and a very self-important rather snotty young lady named Savannah, said they no longer had equipment for that. Asked if I knew my Apple pass word. I did not. She stated they could not to it. I told her just day before the manager assured me they could. She "strongly" repeated they could not but went to ask. She returned to say the manager told me the day before I would have to go to Best Buy - he did not. This was my second time to deal with this lady - a very, very poor excuse for a cu

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Jata pop - 5 d 5 h ago

2

We paid our bill of 180.51 electronically on Oct 17 and we accidentally paid 1800.51. $1600 to much Ouch! We disputed on the 18th with At&t and our bank. They said it would take 7-10 'BUSINESS" day. That sucks! I called on the 10th day and still now money. They said nothing was filed on and it would take 12-21 more days to give "OUR" money back. I've been on the phone with 10 different people and nobody will give me my $1600 back. This accident exhausted our checking account and they are doing nothing. We paid our bill and we gave them an extra $1600 dollars and they won't give it back. This is the most fru..

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james vince - 4 d 14 h ago

2

I had the worst experience ever in Desoto Texas wireless store, the manager on duty Jessica, was condescending and a threat to this community. Jessica could have caused a serious problem by escalating a situation with porting my number, activating my service and issuing a phone previously set-up on line. She ran to the police security, overly exaggerating the issue like she'd been a victim of an assault crime, because I refused to deal with her and preferred the the courteous new-hires assistance. I could have been shot and killed at that moment by an officer beca

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Nancy Harp - 3 d 5 h ago

3

Dear Mr. Stephenson;

There is a letter coming to you addressed PERSONAL & IMPORTANT! It was mailed before I found this site I assume to you re customer relations with AT&T. It appears maybe you care in this regard. My letter goes into detail about a serious problem I have had with your company so I want repeat here. PLEASE read u

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Priscilla - 5 d 14 s ago

0

I had the worst experience ever in Desoto Texas wireless store, the manager on duty Jessica, was condescending and a threat to this community. Jessica could have caused a serious problem by escalating a situation with porting my number, activating my service and issuing a phone previously set-up on line. She ran to the police security, overly exaggerating the issue like she'd been a victim of an assault crime, because I refused to deal with her and preferred the the courteous new-hires assistance. I could have been shot and killed at that moment by an officer because she cry wolf because perhaps I hurt her feelings. She is a true threat. She is white, black neighborhood, crying wolf. Thank god the officer wasn't trigger happy. Store was nasty, and poorly managed. My experience was less than 0

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C. LeVecque - 5 d 2 h ago

0

I have been trying since August (it is now November) trying to get my land line fixed. It does not hold calls and will not have dial tone for days and then get it back. There have been 8 repairman out here and they tell me it is fixed and then in 2 days it doesn't work again. A few days ago I spent 45 mins on customer service line and still never got connected to person who could fix the land line. Today I called c/o number listed on -line which gave me the same outsourced personnel who promised to get me to correct number and, of course, the live went dead. If I could switch providers I would in a heart beat but only AT&T covers where I live. I guess that means you just collect the $$ and don't have to provide service.

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Disappointed Customer - 5 d 5 h ago

0

On Sunday, Nov. 3, I went into one of the At&t prepaid centers and made a phone payment. I received an invoice for the payment. This morning I notice my phone was off after my customer got in touch with me through another source that they have been trying to contact me for 2 days. I called AT&T billing department in regards to the problem, gave them the invoice # from the receipt, which they said the payment had not been transmitted over to their payment center. I was on the phone for 3 plus hours to get nowhere. Finally, Darrius at the payment center called and said the problem was resolved and the phone would be back on.

Here's the real problem: I called (hidden) which is listed as the corporate number. I spoke with Kevin, I asked him about compensation for the inconvenient of being without service. You won't believe the robot conversation, repeating what was noted on the account. I asked him if he was in the corporate office and he said no, and there is no number to corporate, and I had to go back to the store where the payment was made to get compensated. At that point, I informed him that he was falsifying information and there is a corporate number. I gave him the website that gives the public general information. I also told him I retired from the company and no longer wanted to talk with him.

Can you believe AT&T allows this type of representation? I cames down to COMPANY first! Customers have no chance with this company. Where did the old AT&T go?

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JB - 5 d 9 h ago

We paid our bill of 180.51 electronically on Oct 17 and we accidentally paid 1800.51. $1600 to much Ouch! We disputed on the 18th with At&t and our bank. They said it would take 7-10 'BUSINESS" day. That sucks! I called on the 10th day and still now money. They said nothing was filed on and it would take 12-21 more days to give "OUR" money back. I've been on the phone with 10 different people and nobody will give me my $1600 back. This accident exhausted our checking account and they are doing nothing. We paid our bill and we gave them an extra $1600 dollars and they won't give it back. This is the most frustrating thing I have ever had to do because it is like talking to robots that just read a script. WE ARE ON OUR 15TH BUSINESS DAY AND STILL NO MONEY AND STILL NO HELP FROM THIS MULTI BILLION DOLLAR COMPANY. I JUST WANT MY MONEY BACK!!! I PAID MY BILL, JUST GIVE ME MY FN MONEY BACK, YOU &#CKING @$$HOLES

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