I have been an AT&T customer for many years. In that time I have had to file volumes of complaints about issues and the PISS POOR CUSTOMER SERVICE that defines AT&T! After years of run around and HORSE SHIT, I finally had contact with an AT&T employee here in one of your local stores in Las Vegas. On February 5, 2018 I called your customer service number and spoke to your representative. I told her what an outstanding ambassador of your company this person was and that I would like her to receive some recognition from AT&T. The woman I spoke to assured me the information would be passed on both to your office and the store manager. I explained in detail what great customer service I was subjected to by this employee. There is no excuse for you people to blow this off. I demand that someone from your Corporate Executive Management Team contact me immediately to explain why this happens. My number is (hidden)
From California. Have been hacked for three years. Been going back and fourth between stores, techs ect... they took control of all my accounts internet, cell phone, house phone and direct. I had phone number changed, changed passwords multiple times, added pin. Come to find out I was inflatrated completely. They had all account access and even redirected my calls from my phones to them!!! No one will help fix nor listen or take responsibility. So done!!!!!
I am totally fed up with the AT&T billing dept. I was promised a set amount for two years and every month the bill was wrong and I had to call to get it adjusted. Today, they refused to adjust it. I still have about 13 more months on my contract. However, we will be contacting the attorney general, better business bureau, and we will be finding another service.
To whom it my concern: Last week I visit the Flagler St store at las Americas Mall Miami, Fl looking for help to solve a problem with one of my cel phones. Anais and two other sales reps took care about me and solve my problem with all the patience and respecfully. I am writting this complement because all the employees must learn about how to work with public. Make sure that human resources take care of Anais and let her know how professional she was as well the rest employees, too.
Dr. Jose Luis Cordero
For those of you have basically been victimized by AT&T's lack of professionalism, i.e. lack of honoring their service agreements, rude, disrespectful and accusatory behavior from store and/or customer service, long waits on phone or in store, and the list goes on and on. The straw that broke the camels back was when AT&T debited $908 from my checking account without authorization. My bank performed an investigation and within 10 days, my bank credit back the money and went after AT&T. The company then add the audacity, to bill me the $908 for which I then got the Attorney General involved.
I have since stopped receiving a bill from them and they are not on my credit. However, DirectTV is looking for a balance of which they are not entitled to as they were part of the problem. I will dispute and have this amount removed off my credit report.
DO YOURSELVES A FAVOR, GET YOUR ATTORNEY GENERAL INVOLVED. Don't waste your time fighting with them. Best of luck~!
Great idea thank you I have reached out to the better business in my area.
WHAT A DISGUSTING TELEPHONE EXPERIENCE WITH ATT. HAD A BILLIING PROBLEM, CALLED, GOT A REP ON LINE. EXPLAINED. SHE DISCUSSED A DIFFERENT PLAN THAR WOULD SAVE ME MORE MONEY AND I AGREED TO THAT CHANGE. THEN SHE TRANSFERRED ME TO ANOTHER PERSON REGARDING THE BILLING PROBLEM. EXPLAINED IT ALL AGAIN; SHE TOLD ME ANOTHER DEPARTMENT THAT I NEEDED TO TALK TO AND YES, I LET HER TRANSFER ME. WHEN THIS PERSON GOT ON THE PHONE, I HAD TO STILL EXPLAIN THE REAL PROBLEM AGAIN AND TOLD HER I HAD BEEN ON THE PHONE 45 MINUTES AND I NEEDED TO GET THIS SETTLED. SHE STATED I NEEDED TO TALK TO ANOTHER DEPARTMENT (Yes, she did!); when that person
STARTED TALKING I HAD TO GIVE ALL MY PERSONAL INFORMATION AGAIN. SHE LISTENED AND THEN STARTED TELLING ANOTHER DEPT I NEEDED TO TALK TO. I TOLD HER THAT I WANTED THIS PROBLEM RESOLVED AND THAT WAS ALL I WANTED TO DISCUSS. SHE HUNG UP ON ME!!!!!!!!!!!!!!
WE DO HAVE CHOICES -- I'LL GET ANOTHER PROVIDER. THIS IS MY SECOND ROUND-UP WITH THEM, THE FIRST BEING WHEN I MOVED 2 YEARS AGO. IT WAS A NIGHTMARE AND I FINALLY PAID IT TO GET IT OFF MY BACK. WONDER HOW MANY SENIOR CITIZENS WHO CAN'T UNDERSTAND WHAT THEY ARE SAYING OR BUYING ARE BEING SCAMMED BY THE ELEPHANT....ATT. WHAT A DISGUSTING WASTE OF TIME. I'LL CHANGE PROVIDERS AND GET DIRECT TV TO DIRECT BILLING FROM THEM. IT WILL PROBABLY TAKE ME 3 MONTHS BUT I AM DONE WITH THIS ABSOLUTELY WORST COMPANY I HAVE EVER HAD A PROBLEM WITH. GOD KNOWS!
Im having the same problem with them. They send me to endless departments and nothing ever goes anywhere. Let me know how you are handling this because I have no idea what to do next
I am have no a hard time with the unprofessional fucks in OakPark . A supposedly professional by the name of Desiree told me I qualified for the by one get one free. She told me she was going to send the paperwork in . I had to pay the 3 months and then I would be credited back , these DICKS ARE SHISTY AS FUCK !!! The MANAGER ADAM is also on fuck shit . I need someone in corporate help. The WORST OF THIS IS THAT THEIR VOICEMAIL SAYS " THANK YOU FOR BEING ONE OF OUR MOST VALUABLE CUSTOMERS. A LIE !!!!!! I have been doing business with them for almost 10yrs and this is VALUE ??? Suck suck suck
ATT customer service cared for where their paychecks were coming from at one time. Now, they could care less why you are calling, what issues you are having, and if your bill is incorrect. If you want to move on to another service provider, they are perfectly fine with losing your business. I have been with ATT for many years, but I will no longer put up with the constant hang ups when needing to call for whatever reason. I never thought I would consider getting rid of my cable all together but alas, the time has come. These companies need to open their eyes and see the money they receive is from the almost 300 bills the customers are paying. I have had enough and plan to go with a firestick. Good luck with losing customers left and right ATT.
I agree with you. I called direct tv customer service and at& t customer care and they just gave me the run around. I asked to speak to a supervisor at direct tv and I was kept on hold until I had to hang up and I asked to talk to a supervisor at the at&t customer care and the representative came back saying that I could tell him and they would file a complaint. I asked to speak to the supervisor again and he put me on hold, again, came back and said his supervisor was on the telephone. I said to the representative I am a paying customer and you all get paid from all of the customers that at & t has. I also said is your supervisor just telling you that he was on the telephone because he did not want to talk to me? I told this person that I have worked in the business world as an administrative assistant and the bosses that I work for tell me to tell the person on the other line, that themey do not want to talk to, that they are on the telephone. I was not born yesterday. And direct tv is charging me a 6.64 tax on the regional sports that
was added on my bill.
Basically AT&T sucks. My direct tv service has sucked every since Verizon sold them to at & t.
I had a similar experience of being hung up on and transferred around everywhere. One day we spent over 2 hours on the phone to only end up with being hung up on. They could care less over the phone and in person.
We have been loyal customers for over 10 years. Yesterday we visited the Fullerton Ca store to do an even exchange for a faulty iPhone charger that should've taken a few minutes as the store was empty but ended up taking over 30 minutes because the incompetent store manager refused to help us with out transaction because he had more pressing matters staring out the front windows of the store. Frustrated, we sat there next to him as he daydreamed out the store windows for over 30 minutes and his reply to our frustration was "sorry I have to be available to my employees for over rides" as he went back to idly staring outside. It's incredily embarrassing that at&t would allow such incompetency not only represent them but to be given a management position is laughable. I'd love to speak with his district manager but like all these posts on here I'm sure this too will fall on deaf ears. I'd like to say this was my only unpleasant experience but it's not but I can tell you this, once our contract is done, so are we with at&t. Keep up the good work at&t. Store manager Gonzalo from the Fullerton store is the most idiotic and incompetent human being I have ever come across (& that's saying a lot w trump in office)
Sad to say I have been a customer of AT&T for an extensive amount of time. Currently all service obtained from your corporation are short of even base satisfactory when you are subscribed to a package but cant get the service you pay for.
I have been in contact with your Loyalty & Customer retention groups for over 2 months on and off regarding my $400 gift card for initiated services that has been escalated for resolution without any resolution or call back. I am currently subscribed to your U300 package and cant get any of my channels "all channels say that I need to subscribe to the service on channel 9910, so you tech support group tells me I need to to add HD for an extra $10 a month but your web page for all TV packages notes its included except for U Basic.
Al time time I am requesting to be compt for my services since the tv package change to U-300, I have not been able to get any of the service I have been changed for this past month, in addition to being credited for the $400 debit card package rebate that I was offered at the time of initiating all of my services. Card was never delivered to correct address - obtained from owners of my old property.
By the way your Customer Retention Group is by far a waist of company budget, the verbiage I have obtained form them continuously is ok i can cancel your services.
I have been with AT&T when it was Cingular. I had a very good customer service experience for several years. However, since last year the customer service representatives even, supervisors and managers are giving false assurances and not . At times I have noticed they changed the wireless plan without consent and so forth increases the bill amount. I had AT&T WiFi which is very poor, they had promotion of one month trial, when canceled they did not properly cancel the WiFi account but kept on charging on my account. In some month they have charged more than once on my automatic withdrawal account. For the adjustment on the account possibly I called AT&T customer service representatives almost 8 to 10 times in three months. The customer service representatives, supervisors even couple of said managers assured me that the credit to the account will reflect within in 24 hours but it never happened. Today, one supervisor named Joe ID # 266750 assured to call me in 2 to 3 hrs after reviewing my account its over 5 hours he did not call. Today at 4:45 pm (PT) I called again and ask the customer service representative to transfer to extension 969 (Joe gave to me). But the representative said that extension does not exist. She was asking about the issue but I said I am tired of explaining the issue over and over therefore I said will communicate to the manager directly, she put me on hold for few minutes and said the manager will call 5-15 minutes, its been almost half hour now, I have not received call yet. I am just wondering why these employees are irresponsible and untruthful. I tried to call above number to reach a person too, but nobody answering and the mail box is full. Hope AT&T is not involving in malpractice. I encourage any one not to trust AT&T anymore, this organization is not like before.
When I lost my job, I spoke to a CustomerService rep about finding a way to lower my Uverse/internet bill. I was offered a plan. The next month...no changes made, so I called back and spoke to Chris in Customer Loyalty. I explained the situation and the new plan I was offered and that my plan hadn't changed. The next month, again no change to plan. So, once again, I called and asked for Customer Loyalty. This time I spoke to Mika. Once again, I explained the situation and that my plan still had not changed (except that my HBO/Cinemax had been shut off. She promised to get everything fixed. Next month roles around...plan had changed but not to what I was promised. So I called Customer Loyalty again and AGAIN explained the situation. The rep interrupted me, basically accused me of lying, then finally said I was "misquoted!" How is that my fault?? Not only was I promised Uverse 300, to include my 4 boxes and HD, for $129 a month, I was also promised a $200 credit because I was overcharged the months that my plan didn't change. Now...my plan is $149 a month, plus I was charged for turning off then turning back in the HBO!! I am in sales/customer service, if I made promises then my company WOULD back it. And, I would probably lose my job for making promises I couldn't keep and if I spoke to a customer the way that I was spoken to I would definitely be fired! I have been with ATT since 2007, have always spoken well, have convinced others to get Uverse...even getting it for my mother! I am shocked, dismayed, and furious at this situation! I will be reporting anywhere and everywhere that I can!!
I asked several different representatives to change my address because i moved. Over 14 representatives said they did but didnt. I ordered internet and it was sent to the wrong address because AT&T didn't change my address. I called every day and spend at least 1 hour 30 minutes on the phone each day for two weeks to have att change my address. Finally i had enough and cancelled my internet order.
Trying to get my brother's phone number suspended since he is in Kuwait, if virtually impossible . I have his deployment papers, last will in testament naming his POW should something happen and they still will not help me. Basically told me he should have planned better... SERIOUSLY ?? This makes absolutely NO since... It is easier for me to write a check and sign his name !!!!
For those of you have basically been victimized, mishandling, manipulated and disrespected by AT&T's lack of professionalism, i.e. lack of honoring their service agreements, rude, disrespectful and accusatory behavior from store and/or customer service, long waits on phone , and the list goes on and on. The straw that broke the camels on February 16,2018, with incentive representing
the worst service that I have ever received from any service provider. As an original Illinois Bell Telephone customer and an original U-Verse customer, I am extremely disappointed, first in their attitude and second in their service. I am insulted with their current commercials depicting U-Verse customers as idiots. I am switching to spectrum
I was overcharged on my bill they took money from my checking account and blew smoke up my butt for 2 weeks stating they would put it back on my card and never did. Im still waiting to hear from them. I would never recommended this company to anyone. I recorded the calls and made them aware that I was recording and they still lied this company is the worst never get involved with them. They took money from m e that I didnt authorize them to because they overcharged my bill nut they dont want to give my money back they want to give me a credit with them NO THATS NOT WHAT IS SUPPOSE TO HAPPEN I WORK FOR MY MONEY YOU DONT TAKE IT AND TELL ME WHAT YOUR GOING TO DO WITH IT TAKING THIS TO A HIGHER LEVEL. BBB AND SOMEONE ELSE BECAUSE THATS BASICALLY STEALING.
Over billing, over billing, over billing, over billing, over billing...Can you say open an FCC investigation???
your company sucks...along with direrct tv too...SUCKS...AND THE ASSHOLES YOU HAVE WORKING FOR YOU
ATT is the absolute worst provider that I have ever dealt with. I cancelled my services with Comcast because I THOUGHT I could get better, and less expensive services with ATT. Immediately after ATT installation I began to discover how many, and how often I was lied to or provided incorrect information. I was assured I could keep my phone number, which is spread throughout out the entire world with family, friends and overseas as well as throughout my Trust and other very important documents and entities. Not true! I was also told I could keep my original e-mail address. Not true! although Comcast said that it was true and offered to help AT&T accomplish these tasks.These things promised, and NOT provided are VERY disappointing and also detrimental to my life/business dealings. I am truly considering returning to Comcast, and willing to contend with their horrible services/prices to obtain piece of mind. I have traveled the world during my 26 years in the Military, and delt with numerous cable/tv/phone services, and I have to rate AT&T right at the very bottom!! I worked in Government customer service nearly 23 years and I can honestly say I have NEVER experienced anything even close to the service/dealings of AT&T!! I would suggest a standard requirement that correct and clear English be spoken by all phone service personnel! Better training and supervision should be provide to your first line of phone employees. Better service is the ONLY thing you have to offer!!! A response would be appreciated. Thanks for the opportunity to express!!