AT&T just awful...corporate should be ashamed of themselves. I upgraded my iPhone in April, 2018, phone came to me via Fed Ex--I returned it about a week later via the USPS. The phone never returned to AT&T--their customer service has been dreadful, just awful. Months later, still no phone, still no resolution. This is a $700 phone that is now lost and AT&T is doing nothing to remedy the situation. I will be leaving AT&T after the situation is righted and making sure to tell friends and family to stay away from their business.
THE EXACT SAME THING IS HAPPENING TO ME RIGHT NOW!!!!!!
I also lost an Apple Watch they can't find the return tracking that they pay for so I'm
Stuck paying for a watch that's lost and I don't have
A few days ago, I paid my 6-phone account invoice online, pursuant to the e-mailed ATT notification and without paying much attention to detail since I must then later re-apportion it to the other family members on the account. As I began to identify each item, one new charge in particular stood out:
"Group 2: $45.00"
This is the first time I've seen this charge, with zero explanation what it means, what it's for, or why it's being applied to my bill. Equally appalling, and perhaps more so, when I contacted Customer Service to find out, I was told:
ATT no longer offers the 6-GB data plan, (more on that in a moment)
I was previously notified of the change (not true) in which...
I was automatically "upgraded" to the 12-GB plan, and required to pay $10 more.
There are no other less-expensive plans available; even reverting to a 1-GB plan would cost more.
Only when I suggested that I could do better with another carrier (I've seen at least 3 recently advertised) the agent stated she'd check with another department. After a significant wait, a new agent came on the line, who had no idea of any previous conversations - I had to start over with the explanation. Fortunately, that gentleman offered a viable resolution: revert to 6gb, and removed the extra $10 charge... to be reflected on the next invoice. In other words: no change in the account.
The nature of my complaint has several elements:
1. My original plan was 4gb - ATT unilaterally and unrequested raised that to 6gb approximately last Sept-Oct. - I don't recall any stated reason other than perhaps a "good 14 year customer". We very rarely exceed 4gb, and any very slight amount was always covered by the accumulated rollover. While the added 2gb free buffer was appreciated, we don't need or want 12gb, especially when it costs more.
a. As a secondary issue, once the bandwidth capability is in place and being maintained, there is virtually no added overhead cost to ATT for incremental per-unit use, and no benefit to our having it 'available' but never used, so the $10 price tag for no value is deceptive at best.
b. I'm unable to find a reliable figure for how many ATT mobile phones are on the network, so I'll simply note that a very conservative one million accounts would provide ATT with $10 million additional revenue per month.
2. The first agent lied. At least twice. Clearly, there IS a 6gb plan (assuming the 2nd agent's "fix" holds up); I was not advised of such a change, nor did I request one for my account; and it's ludicrous to suggest there are lower-value service plans available for a higher cost.
3. I believe the FCC and FTC term for such unscrupulous activity is "slamming" ... up-charging an account without the customer's knowledge and hoping either he doesn't notice it, or doesn't have the motivation to complain. On one hand, if it's done at the corporate level and then teaching the agents to defend it when 'caught' is unethical. Alternatively, if the agents are not made aware of the changes or reasons and are left unprepared to fend off every angry customer, that seems like a similarly unprincipled corporate decision.
MY NAME IS AMY RODRIGUEZ OF READING P.A WORK NYC BROOKLYN THEY BEEN ADDING 1GB 10DAYS AFTER CYCLE FOR 15.00 ON 1 CELL MAKING PAYMENTS SKY ROCKET THEY HAVE BEEN ROBBING ME FOR MONTHS I AM GOING TO SUIT THIS CORPORATE COMPANY THEY HAVE NO REGARDS FOR US
I posted this on Facebook and sent email to CEO - I am sure I will get no response:
AT&T HORRIBLE!!!!! - I don't think I have ever done this before but I want everyone to know how bad the service and customer relations are with AT&T. I signed up with Uverse over a year ago and have not had a full month of service without issues yet. After telling them that I believed that the issue was with the outside cable, it was never addressed until 3 weeks ago and finally verified that this was the issue. Then the crew to bury a new line never showed, I spend another day wasted, and still have no TV to watch more than 5 minutes at the time without having to reset. I just spent another hour and 45 minutes on the line with customer service who refused to get me to anyone who could make a decision and not offer me any credits for over a year of service (paid for in full) that doesn't work. I feel like I have been involved in a mob boss shakedown where I HAND OVER MONEY FOR NO RETURN. I will begin sending emails to their CEO and anyone who will listen as to how horrible they are. Friends beware and if you have any alternative, please save yourself from the stress I have gone through.
I 2nd this we need to place a class action law suit to receive all our funds back this corporate is the worst AT&T IS THE WORST
Horrible service, horrible communication, criminal billing techniques, unable to even talk to someone who will allow resolution. so glad to leave
Donald im dealing with same issues A.Rodriguez
To Whom it May Concern
My Name is Linda Bellucci Durning, I'm 67 yrs old and a recent Lung Transplant Receipant. I'm writing to you in reference to DIRECTV I had service with them at my residence in Rotonda West Florida, however we were more without service than with service. After several complaints, calls etc a Supervisor sent a technician to our home to evaluate/ assess the problem. The date of his arrival was Monsoon Rain this man walked the Property and surrounding area it took some time he was soaked
He told my husband and I that we are receiving 0.5% of service and will not get anymore than that in this area
On October 11,2016 we had Xfinity installed, that same day I called DirectV to cancel services and explained why, my bill was paid and I had a credit of -165.69 The Representative refused to cancel the service and send the packaging for the equipment it took endless calls Diretv used up my credit by keeping the service on until January 2017.
Directv placed a final bill of $615.61 with AFNI Collections, I filed yet another formal complaint this company refused to pursue collections based on the information I provided. Next I received a notice from Diversified Consultants another collection Agency after speaking to them they did the same thing
I then contacted Mr Chase Carey's Office in California in writing as I'm doing now, after speaking to several including a Supervisor by the name of Linda she told me that DIRECTV has " Conceeded" on collecting this bill and it would be removed from my Credit Report !,
I recently went to ATT in Port Charlotte Fl to upgrade my Cell Service and I'm denied because DirectV says I owe them money!!!!!!
Today I get yet another letter from ERC Collections demanding money $625.61 however will accept $249 as a settlement
You then call the Telephone Number that I had for Mr Carey and I get a Collections Supervisor by the name of Angela explain things to her and she is going to put another individual on the line to assist in resolving this issue.
A gentleman by the name of Threy gets on the line advises me that Directv has closed / written off the account however the Company ERC purchases accounts like this to attempt to collect
This has been going on for almost 2 yrs, today after all of this I've contacted Americans with Disabilities due to the harassment and wrong doings of DIRECTV and ATT
All I want is to be able to continue my Cellular Service with ATT and stop being harassed, I also have a call into Social Services because both my husband and I are both disabled and see if I can get help with legal fees because we are on a fixed income
This earrent class action law suit rmail me (hidden) i been robbed by yhese ppl enough we need to stand together and address these matters in the court of law
At&t has been robbing my money i am so hurt by this corporate way of minipulating us hard working infividuals out of my money they have scanned me out of my hsrd eorking funds and after addressing the isdue i am refunded to find out thst I'm getting robbed again if anyone is having problems with their bill and see inproper add ons and over charges are being implemented email me at (hidden) i have factual proff of such confuct "A CLASS ACTION SUIT IS DEFINITELY WARRENTED CONTACT ME ASAP. I'M APPALLED BY THEIR ACTIONS!!!!! DISSATISFIED CUST.
Get rid of the Shark in your commercials. This is in very poor taste. Not funny
Hello, On 14 may 2018, I bought 4 lines Under by Business ANGARA INDIAN RESTAURANT under account (hidden)71) from sales person Elizabeth Romero from AT&T branch 1223 Torrance Carson (1790 w Carson st suite a Torrance ca 90501).The thought of switching to AT&T from SPRINT was my biggest mistake, i thought that i would receive good services from AT&T but i never got. There was no signal at my work location or at my home. On may 16 2018 i called AT&T branch Torrance and complained for the issue of signals and the lady there told me to contact customer services and tell them to get you a signal booster and issue would be resolved. I called for the same but no one came ever. I kept on waiting for AT&T technician to come and install the booster but no one came in. After waiting for 2-3 days, I went to AT&T branch at 11440 South St, Cerritos, CA 90703 and complaint regarding the same issue and the manager Curtis Poole was very help full and he requested me to give AT&T a chance and i gave and he said some one will come and install the booster or will trouble shoot the issue over the phone for me. No one came in but i received a call from the AT&T technician and we were on the phone for around 2 hrs and nothing happened and they wasted my time. I switched my 2 lines back to Sprint. I went to same AT&T branch at 11440 South St, Cerritos, CA 90703 to return my phone on june,13 2018 and the manger Curtis Poole saw me and went inside and there was lady Rosie Castillo there she told me i cant return my phone back as its already may 13 and you have completed your 1 month and i asked her that i want to meet your manager and she said you can come tomorrow and meet him. I went next day and same thing happened i waited there for 2 hr and the same lady was so rude to me and manger was not coming out and at the end she said manger is out for meeting. Then some other lady came and pretended to be Manger and they can't help us any more you need to go the same place from where we bought. Then i went to another AT&T branch at 17500 Bloomfield Ave a, Cerritos, CA 90703 on june 14 and i met the manager and she said she can take the phone back but wont be able to void the restocking and wont be able to take 1 phone as its was shipped to us and requested us to go to branch from where we bought the phone. Then we went to AT&T branch 1223 Torrance Carson (1790 w Carson st suite a Torrance ca 90501) and said we want to return our phone and there they made us wait for 1 hr and said as you have switched 2 lines already we are not able to find you record and we cant return your phone. Then again i went to AT&T branch at 17500 Bloomfield Ave a, Cerritos, CA 90703 and she said we can return your phone but i have to pay the restocking fees and i was so pissed off from AT&T that i said ohk take the restocking fees but again the same thing happened i waited there for 3hrs and after that manger said she cant return my phone as we cant find you record. I would be really thankfull to get my issue resolve as i am been getting bill to pay and i dont know where should i go to return the phone as no branch is been helping me. I want to return the phone's as i am no longer using AT&T.
I have been on hold for 90 minutes because ATT FAILED to show up to install my cable service. Everybody gas EXCUSES!!!
I signed up for ATT Internet on 7/10/2018 and was scheduled for installation on July 13 between 8am and 12 pm. I called about 12:15 after no call from a technician and no technician showing up. I have called ATT 17 times now and I still do not have service. ATT has missed 3 appointments and thinks it is ok to rescheule me for over a week later until 7/19/2018. THE CUSTOMER SERVICE IS HORRIBLE, I WAITED ON LINE FOR A SUPERVISOR FOR OVER AN HOUR. I HAVE 3 CASE NUMBERS K32732036 K32939403 K33055684 TICKET # (hidden) TICKET 92665712 EMPLOYEE ID # JOANNA AJ810G JESS JV2215 JAN JM434B HANICA A MGR CALLED BUT STATED SOME HOW SHE DOESNT HAVE AN ID # I have used social media where originally WaltV responded and said he would look into my account and he has yet to respond. That followed a response from HelenU who stated someone would be calling me back. I am still awaiting phone calls and internet service. How is it that the only service I ordered was internet and I STILL DO NOT HAVE SERVICE? IF THIS IS ATT FAULT, WHY HASN'T MY INSTALLATION BEEN MOVED TO HIGH PRIORITY TO DISPATCH?
We all need to take them to account for all the promises and deception I will notify FCC I suggest we all do
i WOULD NEVER USE ATT FOR ANYTHING EXCEPT CLEAN UP MY DOGS WASTE. THIS COMPANY HAS THE WORST SERVICE THEN ANY OTHER COMPANY I HAVE EVER DEALT WITH. THEY HAVE TO MANY SERVICES INSTEAD OF CONCENTRATING ON ONE SERVICE, TELEPHONE... THE PEOPLE WORKING THERE ARE THE MOST IGNORANT/LAZY PEOPLE I HAVE EVER HAD TO TALK TO. ALL THE CALLS ARE IN THE PHILIPPINES AND IF YOU TRY TO GET SOME ONE IN THE USA THAT IS NEXT TO IMPOSSIBLE. I USE THIS COMPANY FOR LAND LINE FOR MY BUSINESS, I MOVED AND THEY WERE SUPPOSE TO FORWARD MY CALLS TO MY CELL PHONE UNTIL THEY COULD GET A LINE IN THE NEW PLACE INSTEAD THEY DISCONNECTED THE PHONE COMPLETELY AND THEN THEY TELL ME THEIR IS NOTHING THEY CAN DO.
I recently moved to a new state and a new development that, apparently, AT&T has secured completely for themselves providing NO competition. I signed up for Internet, phoine and TV services, then found out I would have to wait a week to get connected. On Saturday afternoo at around 1:PM, a technician arived, but found that there was no box outside the home, only phone and Internet cables coming out of the house. He made an excuse about getting a short repair job done first, then never returned. I went to the ATT&T store and even the employee could not get anyone to come back for 10 days!
THis is not how you win customers! I need this installed immediately, not when a technition decides he wants the job! Contat me at either (hidden) or (hidden) immediately!
My service has been out 2 weeks because someone ran into your box on my street. When the service came back on 7/15 I was not informed and my cable still does not work. When I called customers service I was told I have to wait another 2 days before someone can come out to tell me why my service is not on. This is totally unacceptable! Someone should have checked to make sure everyone had service. I will be looking for anither provider ASAP! I will not recommend your service to anyone plus your rates are ridiculous!
I purchased a phone from the At&t store here in Montrose Colorado in March of 2018. Unfortunately the sales reps saw a newly widowed mark walk through the door. They pushed me to buy a LG V30 saying it was just the best, long life on the battery, great pictures and on and on. One of them had one and wouldn't trade it for anything.
I fell for it and paid (am paying) $800.00 for this phone. Had problems loading things from the start and it is horrible to have to turn it on from the back. Brought it back the next day for help and noticed this particular phone was not even on display (think it was probably being discontinued and they got a nice little bump for getting rid of it). When I mentioned it they gave me some song and dance about marketing.
Long story short, I hate this phone and I am apparently stuck with it for the next 2 years. Don't trust their sales people; they are just out for the money. I will look into switching carriers again when my sentence is served.
Have been a loyal customer of AT&T for 63 years. Their service has deteriorated; their prices have escalated and the only redeeming quality is that their technicians are very respectable if and when they do arrive. I just got off the phone trying to determine why my bill has increased and all I heard was a solicitation for a protection plan. Although I stated I was not interested, the person continued to repeat her sales pitch. I eventually hung up. Too bad, AT&T has been reduced to this level.
I have been with AT&T for almost 20 years. Tomorrow I will be canceling u-Verse, Internet, and my phones/iPads. Yesterday a technician was in my yard. Not one thing said to me, no paperwork, nothing. They took out my internet and tv service. Then I received a text saying my scheduled service date is July 24. We both work from home so this is unacceptable. I spent an hour on the line talking with supervisors who could do nothing until tomorrow since the dispatch department is closed. So after 10:00 tomorrow morning, I will make a change. I cannot even justify one star. Seems like there should be some kind of class action suit
i need to talk to someone in mr stephenson offoce very important on a problem that no one can fix. please call (hidden) thanks domenic
Terrible service . At least Comcast screw once the service is in you guys start out the gate screwing up