Im May 2018, we bought a phone and added a new line in the store with the promo 50% off, a month later we added another line and phone still with the same promo 50% off. Today July 2019 OVER A YEAR LATER we still have not received the discount promised.
I have spent hours and hours on the phone with NO HELP... I have gone into the store numerous times the only response we get is call the 1-800 number..
I was given a case number, someone was suppose to call me back NO ONE EVER DID...
At AT&T there is NO HONOR and NO RESPECT.
Customers are NOT VALUED!
The employees here, do not honor their word.
I honestly would be embarrassed to say I'm an employee or CEO of this company.
Last month the company upgraded my plan without my consent and overcharged me.
Instead of giving me the discount I've been waiting on for over a year... MY BILL WENT UP!!!!!
I've tried to contact management and they are no help!
What a disappointment AT&T has been.
I am making a very serious complaint about the integrity and lack of honoring word from employees working in the home services. On July 17, 2019 I contacted Att customer service looking for a new promotion available in Uverse services. I was in a very good promotion and ended in January 2019. We have all our services with Att since 20 years ago. A lady from customers service in Home services named Brenda said there was not any other promotion than the one we already have. She said there was a promotion in Cell service. She said I will be placed a promotion paying same amount as we are paying now ($346.00), with unlimited roaming to Mexico and anada. Plus We will be getting 35 channel with a link that should be activated when I get a phone (Iphone6S) with just paying $1.00. Just needed to pay the taxes. Before finishing the call she transfered me to her boss Anderson (Supervisor). He wanted to confirm I was changing the plan for new one and confirmed I will paying $346.00 plus $1.00 a month for 30 months. I was surprised because Brenda previously told me the phone cost $1.00 plus taxes. I was uncomfortable but I though still was a good deal to get a phone for $30.00 plus taxes. I asked him if he could send me a text or email. He said an email was going to be send to me. A few hours later I got an email confirming the plan change. I was horrified. They lied to me. I was going to pay $469.00!! Immediately I called the cancelation department to cancel all my services. I spoke with Hugo on same date at the evening and he apologized the lack of integrity of the sales department (Home services). He switched back to our previous program.
It is so important for Att Corporate office to know they have employees with no integrity and lack of honoring word. When you contact Att you suppose your are talking people representing the value of the company, not talking to them in personal way.
I pay for my channels and I only watch CBS and now it's off the air because you guys can't negotiate a contract? Are you giving me a refund for not having the channels promised to me and i am paying for . I am seriously thinking of switching to Comcast (Sacramento area) with my bundle AND changing my business A T & T 3 phone lines that you rape me for every month too and be gone with your issues. YOUR issues are not MY issures. I am so furious with A T & T right now if I could I'd start a worldwide ban of your products and see if you'd get it together then! You really are the WORSE cable company EVER and I thought Comcast was bad but now I see the true colors of A T & T.
ATT Headquarters phone number+1_8_7_7_2_O_7_6_4_8_9
Richard, I have been in a nightmare with ATT since last spring and can identify with some of what you have experienced. I have spent so much time explaining my problem to so many people who could not speak English let alone understand it and being passed from one person to another after trying to maneuver my way through their pathetic automotive system. They would accept no responsibility for a mistake on my account and put the blame entirely on me. They are liars and don't know the meaning of customer service and I will make it my mission to discredit them to everybody within my network. I get physically ill every time I have to deal with them. I would be interested in knowing what phone company you are with now as I am looking for a different one. Thank you and I hope you are recovering from your unfortunate___
I am so mad at AT&T and CBS for removing CBS programming from my TV lineup. I watch more CBC shows than any other. Cutting customers off with no redress for them is unconscionable. On top of that AT&T's charges are ridiculous. Am I going to be reimbursed for the loss of a channel? What is it going to take for two companies to stop acting like kids and come to an agreement. Think about your customers---if you don't they will soon be gone.___
I was on for 3 hours today being passed around my multiple reps that were very hard to understand. I'm very disappointed with AT&T allowing their customer service tank trying to save money. After becoming so upset dealing with in except able service, I want to totally disconnect my overall service and was advised the system was down and I would have to call back until I can get a rep that I can halfway understand. Shame on you ATT.
I am so mad at AT&T and CBS for removing CBS programming from my TV lineup. I watch more CBC shows than any other. Cutting customers off with no redress for them is unconscionable. On top of that AT&T's charges are ridiculous. Am I going to be reimbursed for the loss of a channel? What is it going to take for two companies to stop acting like kids and come to an agreement. Think about your customers---if you don't they will soon be gone.
Mr Stepheson. ATT Direct TV has not renewed its contract with CBS in our area. We enjoy CBS programming. We have a two year commitment with ATT Direct TV. Our commitment is subject to a penalty if we terminate early. What about your fulfilling your end of the contract. If CBS was not to be part of Direct TV offering, we would not have committed to your company. How do you plan to reimburse us for failing to fulfill your contract with us?
By far THE WORST customer service that i have ever recieved in my life period. First of i spent over 3 hours on the phone with multiple representatives of theirs and absolutely NO ONE was ANY help!!! My services have not been working properly for over a month now, and i was transferred over to the technical department and told that there was absolutely nothing that they could do for me as there was no way to trouble shoot the problem that I was having. They told me that they would be happy to credit my account seing how it has not been working for a little over a month and transferred me back to billing so the credit to my account. After being transferred back to billing, they refused to credit my bill, told me there was absolutely nothing they could do for me. I talked to several people and was transferred again a numerous amount of times, being put on hold for over 30 minutes at a time throughout all the unwanted transfers, all while being told there was nothing that anyone could do for me. They couldn't fix my services, and refused to credit my acount, but they were more than happy to try and upsale me on some bullcrap, as if i wanted any more charges on my bill when they cant even get the problem on hand fixed.... yeah right!!! I am still stuck with my services not working properly, and no willing or wanting to fix the problem, as well as being stuck paying for a service that i am not receiving! Not one single one of their so called "supervisors" could helo me and all anyone wanted to do was transfer me and put me on hold. I have NEVER in my ENTIRE LIFE been so upset with a company as i am with att!!! Every single employee refused to give me corporates phone numberand i am now stuck trying to figure it all out on my own, all while being stuck paying for a crappy service that i am not recieving. By far THE WORST experience and customer service i have ever recieved!!!!
The worst part is i have spent the last three days looking for a number for corporate and every single number i find and i call, leads right to the billing department and whoever answers tells me they have no corporate number, i just wish that att would have never completely took overDIRECT TV i have had nothing but problem after problem!!!
No billing help whatsoever-in spite of Supervisor sending me an email to confirm what my monthly bill I would be expecting after they realized my account was all screwed up I get my 1st bill after this email agreed upon billing-its $30 MORE than agreed -every single month I have to call and be transferred all over the place- terrible agents. The last straw was 20 minuteds this morning-when the rep would NOT transfer me to a Supervisor. To add insult to injury they even took away my local stations-WORST TREATMENT IN THE WORLD AND NOBODY TO EVEN HELP YOU- I AM CONTACTING CORPORATE WITH COPIES OF ALL THE BS I HAVE BEEN THROUGH JUST TO GET RESOLUTION.
I AM A 24 YEAR DIRECTV CUSTOMER!!!!
do you know how to get a hold of corporate? i have called every number online that i can find and every single number literally just goes straight to their customer service dept, and every single empoloyee that works their refuses to give me the corporate number:(
OMG! The worst mistake I ever made was switching from Verizon wireless to ATT. First they don't deliver on the products that was quoted. When you call customer service the wait time is unbelievable. Once get a customer rep you attempt to explain the issues you get nowhere .You then demand to speak to a supervisor because you aren't getting anywhere with the customer rep, trust me after 2 days on being on hold and 4 supervisors all of them promised to investigate and call back within the hour. After an hour and half of not hearing from anyone I began to call customer service again . Finally after several attempts I get a customer service rep in Houston, Texas, she did somewhat resolve the billing issues. I wasn't completely happy but after 2 days I was so over it. But know as soon as I can I will return to Verizon. P.S. I did receive a call back from 1 of the supervisors about 6 hours after speaking with the customer rep in Houston, I guess 1 out of 4 ain't bad!!, ATT sucks and I will advise family and friends to avoid at all cost!
BE WARNED! NEVER do business with AT&T, they are the most corrupt company on the market today. They don't give a rats ass about their customers. it's about sales, the numbers, and moving driving the stock. How pathetic! AT&T has gotten too big to remember it's the individual customers who made their business, and like Sears, they can fall back to the ground in a heartbeat. My wife and I have been loyal AT&T customers for 36 years, and we have paid well over $100,000 to their company during that time. During the first week of June, we took a week and flew to Mexico. While we were there, my wife told me she was having problems with her phones, then the kids started texting me saying the same thing. The next day, our phones were dead, I lost contact with our kids, with bankers and with our business. When we returned from a tour, I asked the Consirur to call AT&T in the United States. The customer service person told me they disconnected our phones for non-payment. I explained I have never received a notice that my bill wasn't being paid, and we had never had our service disconnected in the 36 years we've been customers. I always pay our bills on the first of the month. I explained I wasn't sure what the problem was but I will look at it Monday when I return to the States. I asked her if she could leave my phone on until Monday because we were out of the country and I needed to be in contact with our kids. She said she couldn't do that, she needed payment to reconnect the phone. Reluctantly I gave her my credit card number and made the payment. When I got back to the United States, I did some research and discovered the payments I had sent for four months, had been credited to a Uverse account I had closed last year. I had a credit of $650.00, in that account, and of course, no one from AT&T had called me about the credit balance on my account. So I call AT&T, knowing full well it was going to take me three hours, as it always does to deal with their crappy ass customer service people, you know the people who don't know shit and end up transferring your call all-around AT&T, which ends up with a few phone disconnections along the way, and then you have to call back and restate the issue all over again while re-explaining the issue. I can't tell you how many times I have called AT&T and had to deal with that shit. It gets tiring as hell, and it happens every time I call fucking AT&T. I'm calling them out, because they are a communications company, and they communicate worse than any company in America. It's true, they have the worst customer service, the least informed staff, and most employees who have never received training on conflict resolution. AT&T by far is the worst fucking company I have ever dealt with, it is downright abusive. If I was the Attorney General, of any state, I would shut them down, until they could prove they were worthy of the American's business. It makes you not want to call them about problems with your bill or any other issues, and I believe that's why they do this! They don't want to hear about it. I made the call, and sure enough, three and a half hours later I reach a lady in the accounts receivables office. I explain to her whats going on with my account, and that I have a $650.00 credit balance, and I told her I want my money sent to out to me that day. I told her I didn't want a credit, I wanted my money. Just like their customer service person told me when they wanted their dam money to restore my service when I was out of the country. She assured me it would be sent out on June the 11th. The next week, I get a letter in the mail from AT&T and it said, they were going to apply the $650.00 to my account. After I blew my top, I made another call to AT&T, three hours later, I'm speaking to another person, who explains a check wasn't sent out, and that she would get it sent that day, on June 24th. I filed a complaint with the FCC, and of course, I get a call from the "Fake" office of the Vice Presidents office, and she tells me they can't send out a check for 21 days. I called the FCC back and I asked them how in the hell is this legal. They explained, financial policy is not up to the FCC, it's up to the individual company's policy. I asked her then why in the hell do we even have an FCC if they can't provide oversight to communication company policies and regulate enforcement from corrupt corporate company policies. Today is July 11, and I received my phone bill with an additional $42.00 disconnection and reconnection charge. I called fucking AT&T and I told them to take that shit off my fucking bill. Then I told them to connect me to the accounts receivables office. I only had to wait an hour and a half this time, for the connection. 1st they lied to me and told me the check was issued on June 24th. I asked them, how did they send it by a fucking pigeon? So I asked for the number of the check and the date of the check. At first, they wouldn't give it to me. So, I asked to speak to the Finance Manager, and she told me the check was issued but it won't be cut for 45 days! 45 FUCKING DAYS!!!!! LET ME SAY THAT AGAIN, AT&T WHO NEEDED MY MONEY TO TURN MY PHONE ON WHILE I WAS IN MEXICO< AND COULDN'T COMMUNICATE WITH MY KIDS NEEDED $450.00 TO TURN MY PHONE ON. THEY ERRONEOUSLY DISCONNECTED ALL OF OUR PHONES, AND NOW I AM HAVING TO WAIT 2 1/2 FUCKING MONTHS TO GET MY FUCKING MONEY BACK FROM THESE THIEVES. I TOLD THEM FUCK YOU for TREATING YOUR CUSTOMERS OF 36 YEARS this way. I drove directly TO ANOTHER COMPANY AND CHANGED OUR FAMILY PHONES, THREE OF OUR BUSINESSES PHONES, AND NOW MY MISSION IS TO TELL EVERYONE I CAN TO STAY THE HELL AWAY FROM THESE NO GOOD SON OF A BITCHES! FUCK AT&T!
You would be better off filing a complaint with The Federal Trade Commission. They have far better results than the FCC.
Agree. They called the police on me today because they would not help me with my bill and asked me to leave and if I didn't they would. I said call them.And they did.Theyve in business for 120 years. Where are their current legal problems? This is what a conglomerate is. They wring their customers till they give up.
Anonymous, the only reason for the po-lice is to serve and protect
the corporations not the people.
Richard, I have been in a nightmare with ATT since last spring and can identify with some of what you have experienced. I have spent so much time explaining my problem to so many people who could not speak English let alone understand it and being passed from one person to another after trying to maneuver my way through their pathetic automotive system. They would accept no responsibility for a mistake on my account and put the blame entirely on me. They are liars and don't know the meaning of customer service and I will make it my mission to discredit them to everybody within my network. I get physically ill every time I have to deal with them. I would be interested in knowing what phone company you are with now as I am looking for a different one. Thank you and I hope you are recovering from your unfortunate experience.
I am a new att customer switched from cox. Was promised things and have a contract. Was set up for 3 installments of install and internet for 50 for 1st year and 60 for next year. 1st bill came out...not as promised and passed around all week between customer service and sales. No one is willing to help. So frustrating no one can seem to do anything for me. Seems like their mistake is our fault and no supervisor ever availble
Apparently they r SOOO BIG NO ONE LISTENS R CARES!! I spent 1hour n 20 minutes explaining to everyone I was passed around to,about 5 times, that I had no service on either phone in either of the locations that I needed it in even though their sales people assured me I would n finally a collection told me it was all my fault even though I returned phones, boxes,etc. after 5 days of frustration n cancelled EVERYTHING!! N I could either pay the 121.00 bill r they would send it to collection. Responded I would relay the whole nightmare to state attorney general and BBB and wished them luck n hung up!! Never gonna c a nickel!!
I am furious with Direct TV. My equipment stopped working correctly. When I called, they told me they must upgrade my equipment. There was supposed to be no additional cost and my monthly bill would not change. I was told that be no less than 4 separate representatives. Well today, I got my bill. Instead of the normal charge of $39.21 it was $195.36. I got no where on the phone with them and after about an hour I gave up. Eat shit Direct TV...
Att Headquarters phone number +1_8-3-3-3-O-5-6-O-2-7
My name is April Horne I stand San Leandro California it's a three months for them to fix the fiber lines that the technician on May 17 got the line stuck on the ground I sit with no For 2 1/2 months no Internet my bundle deal order was sent May 4 for DIRECTV and AT&T Internet now they're trying to make me pay for my Internet once they fix the lines but I passed my credit check with my bundle deal May 4 I don't think it's right I've been trying to get a hold to the corporate headquarters I cannot find any want to talk to and be on piss for 2 1/2 months no Internet my bundle deal order was set May 4 for DIRECTV and AT&T Internet
The customer service provided by this company is nonexistent. I bought two new cell phones from ATT several months ago. being long time ATT customers, I was told neither of the phones would cost me anything. That was all a lie. Even with the BOGO deal at the time, I am having to call them and waste most of an hour of my time every month to get the one $25 credit we should be ___automatically every month. Every customer service person I have spoken with has lied to me. Once I am done with the current contract term, we will NEVER
They told me same thing about upgrade and have lied to me about anything and everything you ask them . Didn't show up for appt , didn't send box out and have called to try again to have it sent , lied and told me they couldn't get into my account with pin# so I called back and this person got right through . Told to hold for supervisor but 44 mins later still hasn't answer Worst company I have ever tried to talk to and the most lazy or just plain stupid employees I have ever talk to . Or they just have not been trained !!!! I hope it is the later .
God don't like ugly