Information, reviews and public commentary for US companies

 

AT&T

Rating
0.490539
Web
http://www.att.com
Address
208 S. Akard St.
Dallas, TX
75202
Contact
Randall Stephenson
Role
CEO
Phone
(210) 821-4105
Twitter IDs
@ATT, @ATTBusiness
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C. Lee - 39 m 10 s ago

0

We have paid for my mother's cell phone for years. She passed awY on January 9, 2019. On January 16th, I went to my nearest AT&T store to cancel service to her phone and was told I would have to call 611 to do so. When I got home i called and was asked for a 4-digit passcode. I rattled off every 4 digit code my husband and I have used over the years. None was correct. I was then told that my husband would have to call to reset the code since he was the primary on the account. When he got home, he called. They would not let him reset the code. They said they would have to call the primary number listed on the account. I had been told earlier that my number was the primary number. We were put on hold while they claimed to be calling the primary number on our account. None of the 5 numbers on our account received a call from AT&T during that time and our call was abruptly ended. I called back and informed them that none of our 5 numbers had gotten a phone call. We offered to give my husband's social security number, the credit card number we have saved on our account to make our payments, whatever they wanted, we just needed to end service to my deceased mother's phone. They asked a security question. What is your favorite restaurant. We rattled off every restaurant we could think of. None were what they had down that had to have been set up over 20 years ago. We were then told we needed to go to the AT&T store and show our ID to cancel the line. I explained that I had done that earlier in the day and they told me to call and I wasn't going to waste gas back up to the store for them to tell me the same thing they told me earlier. I was assured that they would make a note on the account so that the store could do it. At this point, my patience had snapped. I had been told by everyone that canceling my dead mother's line would be a simple and painless process. It was far, far from simple or painless! My husband travelled back up to the AT&T store where all they did was have him reset the 4-digit passcode and we would STILL have to call. So I called one last time. I had to give the passcode 2x. Then There was a delay because we were still paying for my mother's phone. I explained that when I went to the store the first time, the SIM card from my phone was placed in my mother's phone, my daughters was placed in mine and my mother's was now taped to a business card from the person at the AT&T store and that all of those changes should have been reflected in my account. Obviously, they were not. Everything was eventually sorted and the "early cancellation fee" was waived due to my mother's death (how nice of them). I just lost my mother after spending a brutal, emotional week at her bedside, watching her slowly die before my eyes. I was dreading cancelling her phone because it would be one final piece of her that I was losing. AT&T's callous policy traumatized me even more and was totally unnecessary. I have never been asked for a 4-digit code when going to add a phone line or purchase a new phone. There should be better measures in place for a 20+ year customer to make changes to their account. Shame on AT&T. I am now in the process of finding phone service elsewhere. Your heartless treatment of me is costing you 4 phone lines, DirecTV to our home and customers who have been naively loyal for over 20 years. Not that you even care.

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Anonymous - 6 h 48 m ago

AT & T is the worst Satellite service we've had. I have called them 6 times to correct billing, service. They make promises, but never follow thru with it. I have to babysit to see if they took the money out of our account.. I would never recommend AT& T ever! I would rate them a 0 out of 100. TERRIBLE, TERRIBLE!!!!

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Anonymous - 4 h 41 m ago

0

I know what you mean!!!! the WORST!!!!

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PATRICIA A McNeil - 1 d 41 m ago

0

ACCT# (hidden)17---WORST EXPERIENCE - WE ARE BEING BILLED WRONG. HAVE BEEN FROM THE START. MY DAUGHTER HAS MADE THREE TRIPS TO ATT&T OFFICE AND THE BILLING IS STILL WRONG.

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Anonymous - 1 d ago

0

I stayed on the phone with AT&T representative for six hours trying to get a problem solve nobody never solve this problem

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Anonymous - 3 d 3 h ago

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Rigo - 3 d 14 s ago

I was made promises of a promotion to switch my service from Verizon by someone who AT&T dispatched to my home (without my knowledge). Not only am I told I'm not eligible for that promotion, my bill is extremely higher than what I was paying with Verizon. I have spent hours upon hours trying to get a resolution to no avail. If I don't pay my bill, I won't have service. I'm a single parent on a budget. If I had known this was going to happen I never ever would have switched service. We, the customers, are basically at their mercy and nothing is being done about it. I can't even get a supervisor from that particular department to call me and I have no way of getting a hold of them. Poor business practice. Promise one thing, do another.____

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Wahington - 2 d 4 h ago

I can't believe at&t reps!!! The nerve of the rep I spoke to earlier this evening. He was really rude and not wanting to help me lower my bill. He told he the only promotions he had to offer was for me to change my mobile service. I explain to him I didn't want to do that he in turn says well ur going to have to call back on the 25th Jan to see if there's a new promotions. I told him he was no help and I was hanging up. I hung up!!! Fast forward to right now 10:15pm est I go to watch a show I have on DVR and the recording is not showing up because the station reads not PURCHASED. SO IN OTHER WORDS THE REP CHANGED MY PLAN WITHOUT MY AUTHORIZATION AND OR KNOWLEDGE. I talk to another rep a 10:00pm est and she found me a promotion and she had to cut all the stations back on. I have never felt so pissed because this rep used his so call power to be spiteful. ___

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Get over with it - 1 d ago

Angry Customer, we join you . They have been doing the same thing to us. This has been going on sense we dropped Direct TV. Every time they so call fix the problem, it pops up the next month. What the hell is going on. You call to fix it, they just pass you around or just hang up. Sick of it. Been customers for over 20+ years. Just dont get it.______

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Anonymous - 1 d ago

My phone new order was cancelled thru att cause the address at my business is considered high risk

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Anonymous - 3 d 3 h ago

Att Headquartes phone number +1_833_837_'6333__

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Rigo - 3 d 14 s ago

I was made promises of a promotion to switch my service from Verizon by someone who AT&T dispatched to my home (without my knowledge). Not only am I told I'm not eligible for that promotion, my bill is extremely higher than what I was paying with Verizon. I have spent hours upon hours trying to get a resolution to no avail. If I don't pay my bill, I won't have service. I'm a single parent on a budget. If I had known this was going to happen I never ever would have switched service. We, the customers, are basically at their mercy and nothing is being done about it. I can't even get a supervisor from that particular department to call me and I have no way of getting a hold of them. Poor business practice. Promise one thing, do another.____

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Wahington - 2 d 4 h ago

I can't believe at&t reps!!! The nerve of the rep I spoke to earlier this evening. He was really rude and not wanting to help me lower my bill. He told he the only promotions he had to offer was for me to change my mobile service. I explain to him I didn't want to do that he in turn says well ur going to have to call back on the 25th Jan to see if there's a new promotions. I told him he was no help and I was hanging up. I hung up!!! Fast forward to right now 10:15pm est I go to watch a show I have on DVR and the recording is not showing up because the station reads not PURCHASED. SO IN OTHER WORDS THE REP CHANGED MY PLAN WITHOUT MY AUTHORIZATION AND OR KNOWLEDGE. I talk to another rep a 10:00pm est and she found me a promotion and she had to cut all the stations back on. I have never felt so pissed because this rep used his so call power to be spiteful. ___

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Get over with it - 1 d ago

Angry Customer, we join you . They have been doing the same thing to us. This has been going on sense we dropped Direct TV. Every time they so call fix the problem, it pops up the next month. What the hell is going on. You call to fix it, they just pass you around or just hang up. Sick of it. Been customers for over 20+ years. Just dont get it.______

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Anonymous - 1 d ago

My phone new order was cancelled thru att cause the address at my business is considered high risk

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Pissed TO THE MAX - 1 d 8 h ago

0

I am very upset with AT&T I made a payment arrangement on my account and they still suspended my services I should have just went to Xfinity where I knew that they would have helped me with what I need everytime you call them you get a foreigner and not no one in the USA I am so tired of dealing with them I really don't know what to do at this point. There Customer Service is very unprofessional and don't know what they are doing I am not satisfied with there service and there ON DEMAND sucks.

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Margo dudley - 2 d ago

0

I had internet, phone, tv service with AT&T . Every other day I would have to restart receiver. I also have corporate cell phone service with AT&T... I called AT&T on the 10th of January...gave them all the info when speaking to a lady name Alma.to have my uverse service turned off and my land line home number ported over to new service with different company... the new company that I went with could not get AT&T to port land line... I called AT&T and got no where with them.. now I remind you I had this number for 20 years... so after spending 2 hours on phone with Att with customer service that I really can't understand... I got nowhere!!!!! So I called my boss who does thousands upon thousands of dollars a year with AT&T blew up when I told him what happen,,, being a Verizon customer in past has made me realize how good I had it!!! Now my boss has been wanting to go to Verizon anyway!!! So corporate AT&T,,,, you just lost around 30 thousand dollars in business!!!!!! Plus my mom is sick and has had 4 surgeries this year ,, her doctors can't call,, family can't call,,, if anything happens to my mom!!!! I got all confirmations everything taped,,,, I will be suing AT&T for this huge mistake their customer service rep Alma has made!!!

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Angry Customer - 4 d 19 s ago

0

I have been a loyal AT&T customer for 15+ years. I have 8 different accounts at this point with a 15 different devices, not to mention Uverse and Direct TV service. I have been in a battle with AT&T regarding my bill for almost a year. I've made my payments faithfully, but every other month they claim to have not received payments. I've checked with my bank and they show the transactions have cleared and have provided me additional documentation to note the payment sent to AT&T. I've spoken to a representative with the office of the president and she directly lied to me! She told me they reviewed documentation that I hadn't even sent yet! After that conversation I provided bank statement and proof of being double and triple charged and the response was, "We see the billing issue, but there's nothing we can do." So you have an additional $3000 of my money and there's nothing you can do????? If my mother didn't live in a rural area, I would have been rid of them months ago. I have a meeting with a lawyer this week to get legal advise. I cannot believe they have acknowledged an issue, but refuse to fix it. Corporate thievery at it's finest! My hope is that I can get enough angry people for a class action suit! This is not right!

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Over it - 3 d ago

1

I was made promises of a promotion to switch my service from Verizon by someone who AT&T dispatched to my home (without my knowledge). Not only am I told I'm not eligible for that promotion, my bill is extremely higher than what I was paying with Verizon. I have spent hours upon hours trying to get a resolution to no avail. If I don't pay my bill, I won't have service. I'm a single parent on a budget. If I had known this was going to happen I never ever would have switched service. We, the customers, are basically at their mercy and nothing is being done about it. I can't even get a supervisor from that particular department to call me and I have no way of getting a hold of them. Poor business practice. Promise one thing, do another.

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Pamella - 2 d ago

1

Angry Customer, we join you . They have been doing the same thing to us. This has been going on sense we dropped Direct TV. Every time they so call fix the problem, it pops up the next month. What the hell is going on. You call to fix it, they just pass you around or just hang up. Sick of it. Been customers for over 20+ years. Just dont get it.

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anger - 2 d 8 h ago

0

i need to speak to someone about this matter , my bill sky rookied from what i was paying it jumped 180 to 380 how all i hear is your pomotin ened but to some that were going to give me a deal i have had problems always have had nasty customer services reps if dont like switch all the time plz i need help with this matter i loved you guys i cant t that bill like that the rep always nasty to me i need something done waiting to clear this high bill.

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Mrs. Washington - 2 d 19 h ago

I can't believe at&t reps!!! The nerve of the rep I spoke to earlier this evening. He was really rude and not wanting to help me lower my bill. He told he the only promotions he had to offer was for me to change my mobile service. I explain to him I didn't want to do that he in turn says well ur going to have to call back on the 25th Jan to see if there's a new promotions. I told him he was no help and I was hanging up. I hung up!!! Fast forward to right now 10:15pm est I go to watch a show I have on DVR and the recording is not showing up because the station reads not PURCHASED. SO IN OTHER WORDS THE REP CHANGED MY PLAN WITHOUT MY AUTHORIZATION AND OR KNOWLEDGE. I talk to another rep a 10:00pm est and she found me a promotion and she had to cut all the stations back on. I have never felt so pissed because this rep used his so call power to be spiteful.

Very disappointed Customer

MRS. Washington

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Kevin Linn - 3 d 6 h ago

0

DirecTV tells you one thing and does another I wasnt aware that i was on the all included package all i know in was on the choice package but i guess i was on choice all included package and they wont let me go down to the regular choice package and not the all included and they refused to.

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Tana - 3 d 6 h ago

0

Typical monopoly company...Tell you one thing and then does another.

12/28/18 Door2Door sales person, offered a 12 month internet package (1G for $60 per month). I was advised that if the services were not acceptable, within a 15 day time frame I could cancel and returned the equipment no questions asked and I would not be charged. 12/28/14 Services installed and on 1/4 cancelled because the internet was poor/slow. All equipment was returned. On 14Jan18, I received a bill for $165 ($99 installation/$12 for service from 12/28 -1/4, & 49.99 for equipment). I have contact AT&T several times to notify them of the promotion, that was offered and they will not acknowledge it or remove the charges. This company is doing this to a lot of Georgians and charging us for it because they feel that we will pay it. If this is done to 100 plus people this company is making a considerable amount of money, based on deceptive practices.

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Anonymous - 4 d 39 m ago

direct TV the worst

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marty7344 - 13 d 24 h ago

0

ATT turned out worse than Verizon and Sprint combined. Representative tells you one price, get billed more.

They will not cancel account within the 14 day period and will not take back phones without a $90.00 restocking fee up front.

I didn't have the money and they wouldn't accept the phones.

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Anonymous - 7 d 34 s ago

go to small claims court its only 25 dollars................................................

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philo cccccccamp - 4 d ago

0

what town ?

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Very Angry - 8 d 4 h ago

1

I just called AT&T Corporate Offices. They hooked me to the billing department. I talked to Matthew for 10-minutes. He then forwarded me to a supervisor. The transfer was never answered. In 37:17 minutes I was abruptly disconnected. This is the fifth time that I have been hung up on in three days.

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Anonymous - 7 d ago

go to small claims court its only 25 dollars......................................

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philo camp - 4 d ago

0

Direct Tv Id love to go to court with them

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