this is the biggest bs company i have ever worked with. service is shit and the people you hire to work with us cant even speak fucking english. been trying for a month to get our problem resolved and yall cant even do that right. big corporate hot shots dont give two shits about the little people that pay you. cancelling all my buisness with you and will never recommend your theives to anyone
ripped me off on the Switch Offer. Turned in my final bill to collect my $180 early termination for switching from Verizon to AT&T. Called AT&T mumerous times asking where my rebate was. Today they informed that because I didn't turn in my old phones I don't get the cost for switching over. No one told me to return my phones when I inquired where my rebate was. Fuck you AT&T
Dear ATT, waiting for 25 min on the phone just to try to confirm an appointment to get your services installed is just not world class service. Furthermore, Lack of communication to customers regarding changes on the appointments is kind of ironic for a communications company:
I have been an ATT wireless customer for several years and I have never ever been treated this poorly by any company, words cannot express my disapointment and rage I have against your company after being stood up 3 times trying to have uverse and phone services installed, at this point I'm not even interested in you making it right, it's clear you don't want my business or you are unable to effectively manage your business, but in case you are interested in hearing what a poor service your company has rendered me, feel free to contact me, I will be happy to provide feedback.
Randall, if you are CEO how can you just ignore all these terrible reviews!! I've been with you since the 70's! Your customer service does actual SUCK! I will cancel all service with you as is everyone I kn
How does A T & T continue? The automated answering robot is the first aggravation, then goes down from there! Since Nov. 17, 2016, a dozen plus phones calls, many holds, transfers, hang ups when transferring to upper management teams, customer loyalty groups, back offices team/ EAON team lost in transfer without call backs. Specific time calls promised not made, account credits not posted nor account corrections made as promised - and A T & T expects payment in two days. The last call after three (two lost in transfer) this morning I was told their system was updating, you need to call back.
I am ready to take my 11 lines to a new provider!
Omg same problem here just today I informed them I would also be recording conversation to which supervisor denied his consent!! So they can record me but I can't record them???
I was expecting a call back from a manager as well, and never received a call. This isn't the first time that this has happened. I COMPLETELY agree with you. I asked if I could get a corporate office number to file a complaint, and they cannot provide me with that information. One time, I spoke with a manager who wouldn't even give me their name and employee number, which I've received multiple times from alternate agents. I'm expecting account credits today, so we'll see how that goes! It's always something with AT&T, they should be out of business.
I totally agree! Worse customer service EVER!!
I have everything with att, can't wait to cancel!! Will go back to Cox and Verizon for cell phone!
Same here! Everyone I know is leaving att!! Terrible customer service!!
AT&T SUCKS! I don't understand how ANYONE pays for this shitty service. The customer service is TERRIBLE! They NEVER resolve our issues without spending over an hour on the phone and getting transferred to 20 different people. DO YOU NOT SEE YOUR STAR RATING? NOT EVEN 1 STAR! You should be doing something about this as a company; it looks like I'm not the only one who deals with all of the crappy service from AT&T. We'll definitely be paying for our services elsewhere, it's just not worth my time or money anymore. We have probably experienced issues with our U-Verse service every other month now. I'm sick of it, and because AT&T doesn't decide to do anything about it, I will be canceling my phone service as well. HELLO VERIZON!
Totally agree!! Att SUCKS!! Can't wait to cancel my service!
THE WORSE! POOR CUSTOMER SERVICE! BAD BUSINESS! I'M GETTING A LAWYER!
I agree!! I will cancel all att service asap!!
I have been a AT&T customer for about 6 years now. I have also had Direct Tv now for some time also. I have had the worst customer service of my lif over the past 90 days. Over the SAME ISSUE. pretty much an issue where I want to spend money and upgrade a phone and add two lines and a tablet, but haven't been able to seem to get ANYONE to help me over the past 90 days. I wouldn't recommend this company to my worst enemy. I can't even get into the with any kind of corporate person or anyone higher up than the average person who answered for customer service. I think I will be canceling with AT&T after I find time in my busy life of two jobs and three children to go and switch carriers. I DONT Recommend this company
the absolute worst of the worst I have never in my life wanted to rip my phone out the wall and bang it over att's head as i do right now. HOW THE FUX are you in business and even worse WHY do we bother being your customers. Your customer service is such crap your a bunch of scammers. the idiots take my money tell me my phone is back ordered and wont arrive till January 4 then on same day the idiots SHIP MY PHONE WITHOUT TELLING ME OR SENDING AN EMAIL OR GIVING ME A TRACKING NUMBER AND PHONE GETS STOLEN BECAUSE FEDEX LEFT IT ON FRONT PORCH WHILE I WAS AWAY BECAUSE ATT DIDNT BOTHER TELLING ME IT WAS COMING THEY LITERALLY CHANGED THEIR MIND 20 MINUTES AFTER TELLING ME IT WASN'T COMING. NOW I CALL AND DEMAND MY PHONE TO BE REPLACED AND THESE FUX TELLL ME I HAVE TO WAIT 10 BUSINESS DAYS BEFORE THEY WILL DO IT... WTF IS WRONG WITH THIS WORLD HAVE THEY LOST THEIR MINDS TO THE POINT WHERE NO ONE HAS A BRAIN HOW DO YOU MAKE SO MANY OF YOUR CUSTOMERS SO MISERABLE AND SURVIVE IT WE ARE THE IDIOTS THAT TOLERATE YOUR BULLSHIT I FOR ONE WILL NOT I AM CALLING HELP ME HOWARD AND SENDING NEWS RELEASES OF HOW FOUL YOUR SERVICE AND REP SERVICE IS.. I AM GOING TO EXPOSE THE SHIT OUT OF YOU! MORONS ABSOLUTE IDIOTS
I have never been treated this poorly in my life!!! I think AT&T is trying to get me to give up on their system of transferring me to different useless people so that I will pay the charges that they have mistakenly charged me for, again! I've wasted four days of my life on the phone with these people in the last 5 months. Yes, DAYS!!! I wonder if I can take them to court for the work that I've lost and the stress of this situation. Anyone know?
poor response service for problem caused by at&t technician..Cut our land line service while working on another customer's installation..6 day wait to reactivate our service? problem caused 12/8--scheduled service 12/13..should have been rectified within 24 hrs by at&t. always indicate the problem originates with the customer. in 53 years I have yet to see an outage caused by anything within our 7 homes
ATT has one of the worst customer services I have ever in all my many yrs had to deal with. I accidentally made a payment to a closed account. Instead of transferring the payment to the correct account they shut off my service and I had to make a second payment. I am still trying to get a refund for the first payment that was made on May 26, 2016. I have called and talked to more unhelpful customer service people than I can count and explained the problem numerous times. I received a letter from ATT admitting that they received and are holding the money in Dallas. They know where I live but they will not return the money. ATT is a large corporation thief. They make lots of promises but no action. The money will be here in 30 days, 3 months still waiting. A manager will call between 11 & 1. NO CALL. Lies, lies, and more lies. I have 3 sheets of notes of calls and promises but no action.
I can see now why y'all having bad write ups I have been trying to reach a manager for over a week I've been with you all for over 33 years I believe I am called it oyal customer so I believe also I deserve a call I can't get anyone's head to understand me. I have been telling them that I need to speak to a manager they keep laughing at me and make me believe a managers going to call me.
This is only the beginning of my write ups I will continue going all my power until I get someone's attention from AT&T I can't believe it got down to this this is pathetic
My email (hidden)
I think ATT&T is a dog and pony show- the WORST customer service, sheer garbage. I vote to return to Spectrum right away. Wretched!
THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY ENTIRE LIFE!!!! I AM VERY DISSAPOINTED IN YOUR CALL CENTER!!!! I WILL BE CONTACTING A LAWYER
On October 14 2016 spk with AT&T Loyalty Customer rep. regarding increase of U-verse home service, at the end of my conversation I was given a promotion for one year with bill to remain approximately $150.00 WITH TAXES. Recieved 1st bill in November 2016 bill was $ 152.63, thought this was great! Well received bill for December with an amt. due of $177.50. Called AT & T after being transferred 3X and having to explain reason for call, not one representative was able to find solution, except past the buck to some other representative. I feel I was lied and mislead by representative that I spoke to in October and disregarded as a customer today by AT&T reps. I spoke with. I have contacted AT&T head quarters in TX and spk with Theresa she to was unable to help except to tell me she has assigned a manager to my case and that I should be recieving a call within 2 business days, well it's Friday so I don't expect a call until Tuesday IF ANY MANAGER SHOULD EVEN CALL BACK! I have gone rounds with AT&T in the past and have to follow up in order to have issues resolved. I don't give up easily, but this time I'm very disappointed with AT&T and their reps. If it wasn't for my husband I would have changed carriers long long long ago! Should he choose to stay with AT&T HE WILL BE THE ONE DEALING WITH AT&T FROM NOW ON!
Why AT&T a global company can not resolve a simple matter is beyond me.
This company treats their customers worse than any company I have ever seen. I have been with direct tv for 5 years and since you guys took over you have taken advantage of direct tv customers as well as your own. I wanted to renew my contract and get a promotional deal which you promised and now I have spent 4 days trying to get what I was promised and straighten out my internet at the same time. I will never advise anyone to use your service and I am going to corporate about this. I have names and id numbers of each person that lied to me about my service.
Y'all lie to people to get them to switch over and you take advantage of military members and there family and nobody wants to make things right and you want the customers to pay for your mistakes , your customer service acts like they don't care, well I care and I'm going warn everyone publicly I'm going post signs everywhere to warn people even infront of ur stores since y'all don't want to do the right thing and treat people right instead of taking advantage of us.
Omg att sucks. Bait and switch. Promised one thing and after charging 99.00 increased and changed services for a 97 year old lady. This is senior abuse. On the phone for 20plus minutes only to be told 5 times they cannot guarantee credit or service. They also apparently don't know how to get a manager.
There's a lack of management. Even the managers can't help you. I wonder sometimes if they're truly managers. I'd like to get a hold of someone in the U.S. who understands our concerns and actually does something about it.