AT&T Headquarters complaintsandhelp@ outlook.com email them
Hi I just wanna say that I've been with at&t for years and I've had the greatest experience ever without this Company I would be lost. Every time I go to the at&t at Tempe Marketplace it's always the best experience ever all the staff are friendly and professional and they are the best team ever always Willing to assist the manager Geraldo And even (Steven) And the lovely sales person Lonnie Merono (shorty) I don't know if I'm spelling her name correctly..but she should be at the top she's always helpful she's always going out of her way to sale .yesterday she sold me almost $200 worth of items cellphone case, charger , earphones, and iPad case and iPad protector cover. She is and awesome person and she should be on the of the Company
For sales they are the best... but wait till you need service good luck is a different company they don't care about customer service at all
You rite i been tryin to order a movie for a month and cant my bill is paid up for a the next two months and they still cant help me
Att is running a mafia conglomerate operation here that is so sad for this world that I actually will be glad to leave this world when I do.If u do not believe me start monitoring your data usage and your bills care fully.They pinch and add on to your bills and if u are and older person God help u .I too thought that they were great.America and americans has fallen from grace w/the world because of companies like them.God help us all,Why?? Because u will not,I am sure believe that what I am saying is true.
AT&T is horrible, customer service is rude and not knowledgeable about anything, they read off a script. Perhaps, sales is doing well, however, I have been a customer for 16 years and I have never seen such poor service that cost upwards 379.00 month on a good month. My service started off at 236.00, I never know what my bill will look like, I call them everyday
BAd bad service NO service FKNING people don't speak english
Yes there horrible
2018 is not the year of customer service with AT&T all they are concerned with is sales not their customers
Never have I ever had such poor service through them in 14 years....
You are 100% correct! ATT took $1,000 from our bank account that they were not entitled to. I had to get new phones due a car accident. ATT and Asuran both accused me of not sending the phones back, even though I had a postal receipt proving that I did. Then after TWO WEEKS on the phone with then, I get a lousy $400!!!. Now I am fighting with my bank SUNTRUST, to get $900.00 because they gave it to ATT without our permission. Besides thatI sent them a affidavit two weeks ago to get them to return our money , still no refund after two weeks. My husband is 100% disabled U.S.Marine, he served in the Marine Corp, and the U.S. Navy. I am not able to work due to doctors screw up. I know some of you may find it hard to believe , but for some of us life is not all Roses.
I am having the same experience -- paying for something I returned and the inability to have unwarranted charges removed.
Marie I had a similar experience. Upon calling the corporate headquarters and filing my complaint with AT&T's President (CEO) my issue was resolved immediately.
AT&T Corporate Headquarters (hidden) - Randall Stevenson
Demand to file your complaint in that office. Also file a complaint with the Federal Trade Commission (FTC).
How do you find the corporate number ?
CEO Randall Stephenson (hidden)
I was so upset with AT&T on a daily, my last call I asked for corporate number and the rep gave me a basic # to call and she was pulling up my account, so I called the # she gave and chimed the call in and I was talking to a new rep while she had me on hold, when she heard the conversation we were having she was so embarrassed because I told the other rep she gave me the # for corporate- we had a 3 way convo going on, I was so mad, I asked what is going on at AT&T, they were stunned without an answer
Call Isis they serve them. I got to go 7 miles up the road to get a single. BUT a Isis fighter can put their propaganda from in the middle of the dessert. USA don't mean nothing to Att it's all profit.
Thank you fir this information. I continue to have issues; as well.
What is the number for corporate?
How do you contact Randall? I was just informed that I had to write a letter to PO BOX 10330 Fort Wayne, In
208 S. Akard St.
Dallas, TX 75202
Customer Service will not give you the number to corporate Only the the address I got this far as CEO Randall Stephenson telephone #(hidden)
What the number u use
Can you provide an email and contact number for Randall Stephanie please?
Horrible anell Mccomb
Please send me his info I called the number for HQ its another call center (hidden)
May I get the info that you have to contact Randall Stevenson and as well at how you filed the complaint with the Federal Trade Commission (FTC).
They closed my account so I can't get the info I needed.
Let me give you some advice. They are the worst! I had a problem with them about a year ago. I had paid the total amount that was owed on my phone. The next bill I received was charging me for the phone that was already paid off. I spoke to multiple agents at AT&T, and one of them had a nerve to tell me that there was nothing that I could do about it but pay it. I told that person that the devil is a liar! I immediately called the corporate headquarters and filed a complaint with the office of the President of AT&T. At the same time, I filed a small claims lawsuit against the company, and filed a complaint with the FTC (Federal Trade Commission). I received a call back from corporate headquarter the next day, after calling them. The secretary of the President corrected my problem immediately, especially, after telling them of the ignorant representatives that you speak with on the telephone while trying to get your problem resolved. The point that I am making is this: you must call the corporate office to file your complaint. The agents that you speak with on the telephone are trained to lie to the customers. I am a man of God. I am a Sunday School teacher and an advocate of righteousness. The name that I give is my true name because I have no shame about seeking justice. I am a resident of Highland Park, New Jersey, advocating for many.
I am so sorry they took $1,000 out of your account without your approval they did the exact same thing to me what I did was I got on the phone with the supervisor at AT&T and I basically was screaming my head off telling them they had better return my money I was not nice I went to the bank the bank put the money back in my account and AT&T did refund the $350 that they took out when they were only supposed to take out $19.95 if you're not getting anywhere with AT&T call the Better Business Bureau and also call the FCC don't let them do this to you they're all horrible company unfortunately I made the mistake of using them again because it was a special for 1995 but I was smart enough not to give them my banking information but I get a bill for $147 so now I'm calling corporate which I suggest you do as well there are crap company
For the bank issue, banks of any kind all report to a specific government department/entity. Look in you statements for the governing body to file complaints with ..... try starting with the Office of the Comptroller of the Currency.
Good luck with Sun Trust. In my eyes, they don't rate to have the name Trust at all. I lost money back when AT&T was Air Touch and never got back what was stolen. I thought they stood by their " no liability policy," regarding unauthorized charges. I am still out of $550 that was never reimbursed by Sun Trust Bank. This was back in 2001. I too, am a Marine and feel for you and your husband. Air Touch took money out for a pager that was filed as lost or stolen; just to receive a huge bill for the replaced item that never arrived.
Never give these companies your bank info
SO AGREE AND i HAVE BEEN WITH THEM SINCE 1995...ANALOG!