AT&T sales tactics are designed to fool the customer. Their promotions are dishonest and the sales force in stores only want to make a sale.
Installation completed yesterday by 'Ronnie'. Very pleased with the service. Most unusual to find a tech willing to go the 'extra mile'. Glad we switched from an AT&T competitor!
We are writing to tell you how much we appreciate the service that we have just now recieved from your company.
For over FIVE years, we have been unable to use our cell phones at our residence. We live in a rural community near Vincennes, IN. We were fortunate enough to be advised from an employee at a mall in Evansville, IN. He told us to call AT@ T and ask for a "microcel"..this would expand our service with our cell phones at our home. We called and your company provided this service for us at no cost. We have had our cell phone servce with your company uninterrupted since the early 1990's.
This is to thank you for this expanded service and how quickly you responded to our needs.
Judy and Tom Brocksmith
Who wrote this?? An AT&T employee??
Yes probably did, they AT&T is the worst
I have been a customer for five years and paid more than 20,000 dollars only to receive sorry service thanks at&t
Cyndi MacDonald (hidden). I live in Savannah, GA. I have been an ATT customrr for 30 plus years. We have been without service for 3 weeks. I have made numerous calls and made repeated requests for a field supervisor to contact me. To date no response. The power companies restored power to 300,000 plus customers in about a week. But not even a clear answer from ATT. Perhaps some of the $$$$ used to acquire other companies should be spent taking care of your current business.
My name is Ginger Culverhouse (hidden) have been a loyal cell customer since the nineties was talked into getting TV and internet with you and have nothing but trouble from day one. I expect that if I am promised something by your services representatives that it will not be a issue but seems this is no longer true. So first I went without TV for the first week after I was connected then I was promised a $250 dollar visa card and $ 260 off my Bill to switch . I have been calling and asking for 2 months and was just passed from one person to another and no one helped me now I have been told that a card I never received has expired was transferred to billing who transferred me back to rewards center this went back and forth for over 4 hours. So why I am still on hold I am writing you in hops that someone can actually help me
Hey Randall. Not that you will ever read this because us little customers that pay your fat paycheck are invisible to you. We can see that on how it reflects through your customer service. But your too busy to have any idea how your company avoids dealing with its customers in a responsible manner. Maybe one day you'll wake up and find your customers are going elsewhere. Hmm. Wonder why.....?
This phone number and site is worse than useless. AT&T should be ashamed for even posting this contact information. It is just like stepping in a pile of dog crap.
I am a retired Pac Bell management employee with 28 + years service. AT&T took over my retiree benefits when they bought Pac Bell. Now, after many years of having Kaiser HMO for my health insurance aT&T is no longer going to offer Kaiser as an option. Certainly this change is to save money however doesn't AT&T have a responsibility to retired employees? I have medical issues that will not be helped by my being forced to find new medical providers.
I tried calling the phone # that listed for Corporate WOW it's disconnected doesn't REALLY surprise me.
Worst customer service ever!!!
I was on the phone with customer service trying to pay my AT&T disconnect phone bill that I switch over to T Mobile was very upset
when AT&T CS couldn't take a payment they wanted payment to be applied to my joint account with Direct TV but I refuse told them I
ONLY wanted it to be applied to phone portion, even a manger couldn't help me. THAT WAY I SWITCH CARRIER
Lies, lies and more lies. That is what you get from ATT customer service. They refuse to escalate your issue.Talking to a supervisor does bo go what so ever. 5 phone calls the case numbers 3months later still no solution. I honestly think they gey thoer training from comcast.
I AM IN THE SAME BOAT YOU ARE - I AM HIGHLY UPSET OVER THE CUSTOMER SERVICE - every time you call in you get a different person and the story line or promotions that are going on change. LIES LIES LIES - I WILL BE CALLING CORPORATE - IF i get no resolution I WILL FIGURE OUT HOW TO TAKE ATT TO COURT - I may be a nobody but I will figure it out - I DO NOT CARE if they are a giant corporation - that does NOT scare me.
I am in the process of filing a complaint with the Federal Communication Commission....
AT&T has the absolute worst customer service employees I have ever dealt with - not only do they not know what they are doing, but they continuously lie when trying to resolve your issue. Dealing with a "manager" is no better than dealing with the peons that answer the phone. Have already filed a complaint with the BBB and have contacted legal representation.
I had identical experiences with AT&T - this is their corporate method- they lie to customers, when you complain to a '''manager''' they tell you that they have no record of your previous communications and their promises, that the '''manager''' can not do anything and refuses to escalate the matter. AT&T's "call centers" should be called "Wall centers".
Worst customer service ever and a a former vp of Plantronics att was a 4 million dollar account and they are just horrific, now time Warner to big they should be broken up regulated like in the 1970 as independent package bells aka baby bells they can't find their head attached to their heads to months no resolution promises no action why because they can I am open with great interest to start a class action suit email at (hidden)
I hope this reaches the correct party. I had the pleasure of dealing with Mr. Marcus Wood, employee ID 9882, who finally fixed my on going problem of connecting to my WiFi carrier. My cell is 201 7061038, I was ready to switch carriers, but with the help of Marcus I will remain a longtime customer. Thank you. I'm giving a rating of excellent only because of the service I received from Marcus.
I will say this about ATT, I used to be an authorized retailer for them in Mi. I had cancelled my service with them after the closing of my store due to poor sales and the bad customer service ATT provides. As an authorized retailer I know better to not cancel my service until the stupid 2 yr contract was up. So I waited and checked with a Corporate store to make sure I was out of contract. I canceled my service and then applied for a job where they had to run my credit. And a early termination fee show up on my credit report. Not sure why, I called ATT and they told me I cancelled my service while still under contract. I explained that I was an authorized retailer for them and would never do that. Needless to say I got no where. So I filed a complaint with the AG of Mi. They contacted ATT and when they got back to me, they said ATT had no record of me as a customer. I still have that charge on my credit report and can not get rid of it. I would watch your credit report if you are cancelling service with ATT. Just my public notice to all!
Thank you for doing your part to hold people back from accessing the internet. You stopped municipal broadband in Nashville, like you have oh-so-big boulas and you can handle ALL the internet.
But now I have friends and business colleagues in Sewanee and other areas who have no access to internet because you are too cheap, lazy and FULL OF YOURSELVES to deliver any internet to these people.
Oh, the WEALTHY of Sewanee will get their internet, but not the working people of the community.
How do you greedy, scumsucking pigs live with yourselves? There should be stiff penalties for companies who crush any competition and then FAIL TO PROVIDE THE SERVICES THEY PROMISE.
You suck AT&T, and I hope your business fails miserably and all you FAT CATS are starving.
YOUR MASSIVE GREED and MONOPOLY-MONGERING are costing people money, slowing progress and denying a significant portion of the people in TN their RIGHT to decent internet.
FUCK YOU ALL IN THE ASS. I am part owner in a phone co-op, and I wish co-ops were EVERYWHERE so evil tools to avarice like AT&T can't harm them the way you have. GO TO HELL.