Information, reviews and public commentary for US companies

 

AT&T

Rating
0.327941
Web
http://www.att.com
Address
208 S. Akard St.
Dallas, TX
75202
Contact
Randall Stephenson
Role
CEO
Phone
(210) 821-4105
Twitter IDs
@ATT, @ATTBusiness
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Greg - 7 h ago

0

AT&T refuses to let me out of my contract regardless of how bad the Service! I have serious health issues including brain tumor. I cannot get through to the hospital, my doctors and my family most of the time. AT&T DOES NOT CARE ABOUT PEOPLE. Only money! I offered to continue to pay for my iPhones if I could switch to a reliable network for my area. They demanded that I pay approximately $1,600.00 in fees.

I worked for AT&T for years. The Customer Service and Loyalty Service Department are absolutely horrific. I spent approx. 30 hours on the phone and 6 visits to the corporate store and nobody did anything to help my situation. I'm selling my AT&T Stock and telling everyone I know NOT to use AT&T. They Absolutely DO NOT CARE about small customers.

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L Cashel - 9 h 41 m ago

0

My husband passed away and I have tried numerous times to contact someone to help change and pay my bill. With out a passcode I can't do anything. Even after going to a store and working with someone there. My service is now suspended even though I was finally able to pay the bill today. I will tell everyone to stay away from AT&T

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Skyline - 15 h 25 m ago

0

For the first time I considered to subscribe with AT&T, I have heard many horrible stories of how bad their services were, and are.

So I decided to try it for myself, I called 1-(hidden) for Spanish speaking group, I was very interested in the U-Verse300 Latino program and Internet.

My priority was to have fast internet, tv was optional. I called the number and this DUDE name Francisco answer, at first he was very polite and sounded like he new his work and material very well till we got deeper into the conversation. I was looking to get minimum of 500mbps this DUDE Francisco to my surprise told me that 500mb was way to fast for me that I would have no idea what to do with it. So I ask him, what do you recommend he came back with an answer of 50MBPS. I said Francisco I"m 50 years old and I can run faster than 50MBPS, this MOTHER < Hijo de su gran Puta > hung up on me. WOW!!!!!!Thank you AT&T for your great customer service.

July 21,2017 9:45 AM

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Diane - 15 h 43 m ago

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I would appreciate a call from someone other than a sales rep to discuss the problems with my services I am so surprised a class action suit hasn't been brought against you people for breach of contract WOW there's an idea it's unbelievable the things you guys are getting away with demanding payment from your customers without giving up anything I think you guys are garbage liars and snakes and I would never want to say I work for a company like this

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April E - 1 d 15 h ago

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AT&T does not care about anyone that uses their services. I've talked to at least 15 agents, 6 Managers, 2 Managers of Managers and an ISM Agent. I've been promised over $300 in credits, but as soon as we hang up, it all disappears. Does it make sense that I'm paying for U-Verse Cable and also DTV at same time? I've been paying for 2 cable providers at the same time, and for some reason they are trying to make me pay this! This is absurd!!! I am beyond dissatisfied, Oh and by the way... there's been 7 different service men out to my house to bury the fiber optic line in my yard, but for some reason, it's still running across my yard a month later... I will be switching providers ASAP!

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Mary McQueary very upset but it doesnt stop here. Help me Lord - 16 h 15 m ago

This is what is going on with me also. I been getting billed for both services for months.

If I don't receive a phone call from Randall Stephenson or someone on his behave within the next week, I will make a big stink about this. And I have already spoke to someone in Loyalty and Migration. I am recovering from cancer and a flood from August 2016, which happened 2 weeks after my last radiation treatment. WE LOST EVERYTHING. As our home is being slowly rebuilt, I have to deal with something so minute but y'all are stealing my money and I want it back...this coming week.

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Irate in Michigan - 18 h 5 m ago

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A family member passed away, and the phone got disconnected. NO ONE WILL LET US PAY THE BILL OR RE-CONNECT THE PHONE. They say that they can not do this without a validation code sent to the phone. The phone is a landline and cannot receive text messages. They sent us to our AT & T store with the death certificate and IDs, and our local store said that they can't let us take over the account because they don't have access to that sort of thing because they are a retail store. Called customer service again, and they said to go to a corporate store...the nearest one is 5 HOURS AWAY! WHAT A BUNCH OF HORSESHIT!!!

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Taylor - 19 h 30 m ago

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I have had the worst experience working with AT&T out of any business I've ever worked with in my life. I signed up for bundled services including internet, phone, and DirecTV to get promotional pricing. They also agreed to waive any installation/activation fees. At installation, they sent one guy to install all 3 services who was not qualified and didn't know how to install DirecTV. Somehow my request for DirecTV and all of my personal information was canceled on my account after the technician installed internet and phone, and when I called to figure out when I would have tv, they tried to ask for my SSN a second time to run another credit check to re-sign up for DirecTV. I refused and they tried to tell me there would be all these fees if I didn't give my SSN. Fast forward to today when I got my first bill, the $89.99 promotional pricing with no activation fees suddenly became $223!!! Imagine my surprise to see a $50 activation fee for internet and phone and a $35 activation fee for DirecTV along with prices over double what I was quoted when I signed up. I am currently on the phone trying to sort this out, and in addition to them denying that they offered me any waived fees, I have been on hold for over 20 minutes. I am so disappointed with the lack of professionalism and their inability to retain personal records that I will never work with this company again.

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Anonymous - 1 d 14 m ago

Costumer service sucks soo bad they cant resolve the smallest issues!!!! An when i call theres nothing but ppl screaming in the background , an they answer the phone an hang up on me soo they can continue talking

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ZACK - 1 d 12 h ago

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I have called 611 requesting to speak to a supervisor and have been refused each time. The 8 'Customer Service Professionals' that I have reached today have all been rude and disrespectful all because I immediately requested a supervisor. They want me to verify the account and password before getting me a supervisor. The funny thing is I don't need them to access my account. What you need to do is offer coaching and training to the 8 folks that had interactions with me. I am sure you would agree that this experience is the at your expectations. On a side note I called 6 stores in my area and I was able to speak to a manager every time without telling them anything. So for the call centers to say its corporate policy that I provide my info to the agent before speaking to the supervisor is crap. If it is the policy what a poor experience for customers. You can do better than this AT&T!

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C K - 1 d 12 h ago

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I agree.

They are trained to let you speak to any one other than each other. Which is of no help... they say they document all complaints, which they dont. Then when you need any issues resolved they just transfer you or just drop the call.

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Charlotte White - 1 d 14 h ago

1

In a world of technology this company does not even allow contact information to corporate about customer service issues. Representatives seem to be commission based so unwilling to assist a customer.

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CHERRY T. DEDDENS - 1 d 18 h ago

0

I HAVE A CONFIRMATION ORDER THAT CANNOT BE COMPLETED BECAUSE YOUR PEOPLE SAY THERE IS ALREADY A PHONE THAT MY HOUSE. THERE IS NO PHONE AT MY HOUSE AND AFTER SPENDING 5 HOURS ON THE PHONE AND TALKING TO AT LEAST 5 DIFFERENT PEOPLE, NOBODY CAN COMPREHEND.

I CANNOT TELL YOU THE FRUSTRATION I FEEL. THIS IS TOTAL INSANITY TO RUN A COMPANY THIS WAY AND EXPECT TO HAVE CUSTOMER SATISFACTION. I HAVE MULTIPLE ACCOUNTS WITH At&T AND AS SOON AS I CAN I AM FINDING ANOTHER PROVIDER. BEEN A CUSTOMER FOR AT LEAST 40 YEARS.

Flagged for review. 
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Roger Warren - 1 d 19 h ago

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What has happened to At&T? I have been trying to place a new order for U-verse and high speed internet service for over a week. The first time was on line, after which I was sent a order confirmation number and a link to check on the status of my order. I waited a day and tried to check the status of my order and received a message informing me that my order could not be found. A little red icon, instructed me to call the listed number for more information. When I called the number THAT THE AT&T EMAIL instructed me to do, I was told that I had called the wrong number. I was then transferred to another person to start the process all over again. After almost an hour on the phone, an many rhetorical apologies that sounded as if they were being read from a "how to handle a problem customer" manual, I placed another order, giving all of my information all over again. I was given a date and time frame for my installation...Today 7/21/2017 between the hours of 9:00am and 11:00am. At 11:15 I called to check on the status of my order. After another thirty minutes on hold, I was told that they could not find an order in my name or address or phone number. I would say that this is UNBELIEVABLE, but after reading some of the other complaints on this page, It's more like your standard operating procedure.

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Unhappy Customer - 1 d 19 h ago

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I've been with AT&T since 2009.. I've always paid my bill on the 23rd of each month or around that date.. Out of the many times I have called them I was never told I could not pay on such date until now! I am being charged a $35 dollar fee because they decided to disconnect my lines and so now that fee applies to them reconnecting them back.. I don't see why I have to pay that fee when I paid on the 23rd!! I asked to speak to a manager and she was NO HELP!! She told me that I was being charged that fee because there was "no assurance" that I was going to pay the bill.. Like seriously??? It was just the 23rd not past that ... .. like come on AT&T get it together. Is the billions that you all be making not enough ... Pathetic!!!

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Allyson Singletary - 1 d 19 h ago

I WAS TOLD BY TWO CHAT PEOPLE NO INSTALLMENTS IF I OPEN UP ANOTHER PHONE LINE. I WAS ON THE ATT CHAT ON 7/6/17. I CHATTED WITH TWO PEOPLE AND THEY ADVISED ME OF THE SAME INFO THAT I CAN OPEN ANOTHER LINE FOR AN EXTRA $20 A MONTH AND GET A FREE PHONE AND NO INSTALLMENTS. I SPOKE TO TERRY (SOMEONE WITH A T IN THEIR NAME). HE ADVISED MY THE NEW LINE WILL HAVE A FREE PHONE NO INSTALLMENTS AFTER I PAY THE TAXES ON THE PHONE WHICH WAS ABOUT $59. THEN HE ADVISED THE LINE WILL BE EXTRA $20 A MONTH AND THE FIRST MONTH THERE WILL BE AN 1 TIME $25 ACTIVATION FEE. SO THE BILLING AFTER THE PHONE WAS ORDERED SHOULD BE $82.90((hidden))+$25.90((hidden))+$25 activation fee+$25.90((hidden))=$159.7. AFTER THAT BILLING IT SHOULD BE $82.90(2338)+$25.90 (9433)+$25.90 (1541)=$134.7. TODAY I GET MY BILLING BY EMAIL AND MY BILLING IS $198.17. I CHATTED WITH A CHAT PERON WHO THAN TRANSFERED ME TO A PERSON NAME KATYA D AND NOW SHE IS ADVISING ME THAT NO PHONE IS FREE AND NO PHONE HAS NO INSTALLMENTS. I HAVE BEEN WITH THIS COMPANY FOR YEARS AND IF I AM NOT HONORED THIS PROMOTION. I WANT MY MONEY BACK I PAID ONLINE FOR THE PHONE AND I WILL BE CANCELING MY SERVICES.

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VERY Dis-satsified Customer - 1 d 20 h ago

0

Never thought AT & T would be like this. I changed to have all my services through them, so that I would have only one bill to pay. Apparently they have a new site where you can pay your bill. I needed to split my bill. Well, that isn't what happened. There were two payments made on July 7, 2017. I called and canceled the higher payment and was advised that it would be returned to my credit card within ten business days (not including weekend, of course). Billing does show that it was canceled however, I am STILL waiting for my money to be returned to my credit card. I've talked with four people; just got off the phone with one who informed me that the money could be returned by 8:00p.m.; if not, it will be returned when the case has been closed. I would like to know why the process takes for money to be returned? They are quick to attach a "late payment" on your bill, even if you're only ONE day late.

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Brenna12 - 2 d ago

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Unbelievable, called AT&T to fix a billing issue admittedly on their part and they being SO nice decided to give us a free tablet for the trouble. Didn't mention that it was 50 dollars a month and a 24 month contract. When I called to fix this issue and explain I never agreed to this, I was told too bad they sent an email and it was too late. Shameful business practice to say the least. I have been with AT&T for years, have direct TV and convinced my boyfriend to switch to my account and now regret it. My boyfriend is a police officer and I am active duty military we appreciated the discount AT&T extended so remained loyal customers. Now my bill is 300 dollars a month for only two phones and a tablet I was tricked into. Shameful way to treat people.

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Gturnerreno@aol.com - 2 d ago

0

Worst

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Emmanuel - 2 d 9 h ago

Help !!! I requested a change of adress service the 6th of July (less than 1 mile from previous adres in Houston). Was informed service for the 11th then the 13th then 14th then nothing until I went to store asking for help and now received info on my account service for the 26th !!!. Fast speed Internet ? what is going on At&T. No answers, no phone received, no information. Hope this is fixed within 24 hours.

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JOAN C. ROSS8683@ATT.NET - 2 d 14 h ago

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I CALLED ATT ON JULY 13,2017..I ASKED FOR THE BUNDLE @$85.00 PER MONTH..THEY CAME OUT ON THE 18TH TO INSTALL INTERNET AND PHONE..WAS TOLD AT THAT TIME THAT THERE WAS A TREE ISSUE...IT IS THE 20TH OF THE MONTH,STILL NO TV..I CHANGED TO ATT BECAUSE OF YOUR REPUTATION..I AM DISGUSTED WITH YOU PEOPLE NOW..I HAD ATT PHONE YEARS AGO AND WAS HAPPY WITH IT....I AM RETIRED AND DISABLED......,I NEED MY TV....

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LM. Smith - 2 d 14 h ago

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In February I hired At &T to install their service at my home. The company they subcontracted to bury the wire, used a chain saw to cut thru seven (7) roots of my tree. The severed roots are rather large and the cuts are only three (3) feet from the trunk of the tree. This is a 30 foot tall tree that hangs over my house. Three (3) arborist and an agent from my homeowners insurance have all said the tree is now unsafe and needs to be removed. But that is still not good enough for AT&T as now they say I need to get five (5) more opinions before they will consider doing anything. Hurricane season is upon us and I have a 30 tall tree that may come crashing down on my house, the phone lines, my neighbors house and could possibly cause them all to come burning down. they keep sending ppl out - but no one does anything and this has been going on for FIVE months. AT & T has effectively put my home in danger and has been giving me a run around for five (5) months!!!!

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Marcos Perez - 2 d 16 h ago

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3 weeks ago i had a service all and a new outside line was replaced. The line runs from one end of the yard to the other across a pool area. AT&T made an appointment to put the cable into the ground the cable for 7/19/2017. I took the day off that day so this work would not be delayed. after waiting until 2 pm i followed up with a phone call and was assured that he was en route. At approximately 830 pm i followed up with a second call and to my surprise i was told they were not coming! No phone call, no follow up nothing. After speaking to another department, i was promised a new order for install the next day and a call back. Ha Ha Ha guess what no order, i have been transferred from department to department and even given the number to risk management (612) 277-7363. lol lol lol voice mail. I have lost 2 days of pay and hours on the phone with no help. God help me if some one trips and hurts themselves.

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Thom Trofatter - 2 d 17 h ago

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My family has been with AT&T since they were Cingular. In the past two years I have experienced problem after problem and nothing ever seems to get better, it continues to decline. Customer service is nonexistent, not even supervisors seem to have any desire to fix issues or elevate concerns. The automated system is a joke, I spent 30 minutes fighting it and trying to speak to a real person only to get connected to an absolute moron! Can't wait for Feb of 2018 so I can terminate all accounts with this company

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I tried to get my service from one house to another. They told me that I had to cancel my service. So that what I did. This all happen a month ago. I called several times and I get different answers everytime. One tell me I can get DSL service and one tell that its not available where I live. I been with AT&T for 3 years until i moved. And all I did was just moved just next door. I know the person that live in the house before we moved in had DSL. Now a couple of weeks ago, a repersentive told DSL was available in my area. Even schedule a tech to come out and install it. I sit and waited all day. Even call them twice and told me someone would be here. But nobody showed up. I called the next day, they couldn't find my account number. Come to find out, they had done cancel my order without calling me or anything. They said the reason why, is cause it wasn't available in my area. I don't know what kind of company you are running. But there service is horrible.. - 2 d 20 h ago

0

Leah

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