Information, reviews and public commentary for US companies

 

AT&T

Rating
0.321962
Web
http://www.att.com
Address
208 S. Akard St.
Dallas, TX
75202
Contact
Randall Stephenson
Role
CEO
Phone
(210) 821-4105
Twitter IDs
@ATT, @ATTBusiness
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Anonymous - 1 h 27 m ago

I have had the worst customer service experience of my life.After about 6 hrs all together on the phone,8 different transfers,and w store visits.Att managed to leave my a count in worst condition than it started off in.I WILL NEVER,EVER suggest att to anyone.If anything I will sway them away from it.AFTER ATT REFUNDED ME THE MONEY THEY WRONGFULLT CHARGED ME,THEY DECIDED TO TRY TO MAKE ME PAY IT BACK.

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Tim W - 6 h 19 m ago

0

Worst company ever... I received a flyer for internet and Directv service back in February. I called to order the cable service on 2/17/17 and was talked into getting the direct tv and internet for $104. a month. Since i waying $166 with SPectrum i thought i was getting a deal. . My installation date was for 3/3/17 I got the direct tv and was told they would need to reschedule my internet appointment. as of 4/24/17 I still do not have internet and everytime i call I get the run around. I Was told enginerring needed to come out and do some work on the lines. I filed a complaint with the BBB and then I got a call from MS.ray who promised she would get results... Still no internet and no call back from MS.Ray and that was last month.. Every time I call I have to go thru a bunch of dumb foreign speaking CSR;s each one wanting me to explain the reason for my call just to place me on hold and then xfer me.. My only other option is to go back to spectrum... AT&T has the worse Customer service ever.. THey lie, and they keep givingh you the run around . I would not recommend At&T for anyone...

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Ken - 7 h 35 m ago

0

To whom it concerns: All I want is someone to help restore the operation of my microcell which I've used for more than 2.5 years. Over the past week I've spend over 5 hours on the phone with ATT staff attempting to get my micro cell working. I've owned it and used it for over 2.5 years and it has worked just fine - same phone, same plan. In the past month I moved from NYC to Florida and tried to connect it but not able to access the microcell log in to get the address changed and make it operational. All I get are representatives telling me that it doesn't work with GoPHone. BUT THAT IS NOT TRUE as I've had the Go Phone account for the past 14 months and my microcell worked just fine. I've pleaded with ATT to have someone reactivate my microcell login and make my microcell operate. No one has helped me and no one has ever called me back. I'm within days of heading to Verizon or TMobile and ending my 24 year relationship with ATT. HELP!!!

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angela - 8 h 36 m ago

0

customer service sucks. If you get a reward card from them make sure that you read the fine print because if you don't you will get something different.

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Kathy Taylor - 9 h 16 m ago

0

I am very unhappy about your new unlimited data coverage! I changed to it last month being told that I would save a few dollars a month on my bill by doing this! To find out this month that my bill went up $50.00 more then I was paying before for shared data on four phones! I am thinking of getting rid of at&t because of this deception! I have had you for a long time and really want to stay with you but the cost is so crazy and there are a lot of better deals out there right now! After two days of calling no one had a clue and after getting disconnected several times I am very frustrated right now. But finally got someone today and I have gone back to what I had before but only could take off for the pro rated charge for me for this month but my bill is still 30.00 more then I was paying and also I was told when I went to the new plan that I did it on the first day of my billing cycle and it would not be pro rated! But l don't think I should have to pay 30.00 extra for this month because I was miss informed from the beginning! I would appreciate if someone would contact me! (hidden) about this problem! A very unhappy customer,Kathy Taylor

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Very unsatisfied - 3 d 6 h ago

0

I've been trying to resolve an issue for over a month now. I was told a manager would call me but have been waiting for weeks. Now I can't even get through to anybody because they want me to make a payment before I talk to a representative. I was transferred about a dozen times back when I actually could get through to anybody. AT&T is the shadiest company I've ever encountered. They set me up with a service I repeatedly said I didn't want in the beginning. I was told there was no installation fee and that I could cancel any time within the first thirty days. Then they tried to charge an installation fee and bounced me around until I can no longer contact anybody. This experience is worse than getting robbed. Maybe I'll find a lawyer.

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A very dissatisfied customer - 2 d 14 h ago

0

Very shady ruthless company don't care about there customer will lie to you to get a sale worse company I have ever encountered do these complaints even work I think some of these people need to get together and suit these company that's the only way something is going to be done that how they stay in business for so long lying to there customers smh all bad things come to a end.

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Sheri Volkes - 1 d ago

Hi, Please sign my Petition and share!

https://www.change.org/p/randall-l-stephenson-ceo-fed-up-with-at-t-s-horrendous-customer-service?recruiter=6277365&utm_source=share_petition&utm_medium=copylink

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Rachel - 16 h 33 m ago

0

They suck even the supervisors suck my phone has been on back order for a month

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Thomas Kielbasinski - 14 h 49 m ago

0

I agree with this and so does directv too!

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Kelly - 12 h 28 m ago

0

I am disgusted with AT&T as well after being a long time customer for years. They are making multiple mistakes and not even giving me a credit for their mess. I am fed up and no longer want to do business with them. I will likely transfer to Ring mobile.

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. - 2 d 10 h ago

0

I have been a member since 2009 and going through the same issues with ATT Wireless

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SV - 1 d 45 m ago

Hi, Please sign my Petition. TY!!!

https://www.change.org/p/randall-l-stephenson-ceo-fed-up-with-at-t-s-horrendous-customer-service?recruiter=6277365&utm_source=share_petition&utm_medium=copylink

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Sheri Volkes - 1 d ago

https://www.change.org/p/randall-l-stephenson-ceo-fed-up-with-at-t-s-horrendous-customer-service?recruiter=6277365&utm_source=share_petition&utm_medium=copylink

Please sign my Petition and share. Thank you!

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Randall probably hates me now - 1 d ago

0

Has anyone else tried the number they gave me in Redmond, WA - 1(hidden)? Also, I found this: https://www.att.com/gen/investor-relations?pid=27794

Here's what the info said about who you would be writing to - but it's a fill-in form, so I'm not holding my breath.

Executive Customer Care Contact

If you've contacted Customer Service and require additional support, click here to contact Carmen Nava, Senior Vice President of Customer Experience. (note: you must use the link above as a "click-thru" won't post here)

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Talitha Crews - 4 d 10 h ago

0

I seriously contemplating getting a lawyer and suing your company for false pretenses. I signed up in December for the low income program through uverse of $5 a month. I was charged $100 deposit. I was told my application was approved and I would not receive a bill for 16 months because my account was credited the $100. I wake up today with no service and they are saying that I was never approved for the program and my deposit money is gone. It took 2 and a half months to even get my service to work and 6 technicians. Larry was the technician who fixed it. Today they say I have a bill of $134 and they won't help until I pay it. I should have no bill. I was lied to about what program I was set up on. This issue needs to be resolved today. If not I will be contacting a lawyer

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Cassandra - 4 d 9 h ago

0

Im willing to speak with an attorney as well. They are the worst. Customer Service sucks no one knows nothing not sure if these people have training or not if they do they need to extend there training time. Also fire everyone immediately. I am so disguised with them. They lie transfer you without telling you as well as I have been transferred to disconnected numbers. They also have the nerve to hang up on you. They are gonna end ul going out of business if they dont get together. In process of finding an attorney to get a class action against them.

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Sheri Volkes - 1 d ago

https://www.change.org/p/randall-l-stephenson-ceo-fed-up-with-at-t-s-horrendous-customer-service?recruiter=6277365&utm_source=share_petition&utm_medium=copylink

Please sign my Petition. Thanks so much! It's time to take action!

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Sheri Volkes - 1 d 1 h ago

https://www.change.org/p/randall-l-stephenson-ceo-fed-up-with-at-t-s-horrendous-customer-service?recruiter=6277365&utm_source=share_petition&utm_medium=copylink

Please sign my Petition. Time to take action!

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Richard E Byers - 4 d 4 h ago

0

Mr Stephenson

Sir I ordered your product phone internet and TV U-verse 4/18/17. I was very pleased that the next day technicians came to install the services the service has failed because they were line issues and they had to work on a node. That was corrected today but unfortunately your company is telling me I have to wait till May 1st to finish the install. I find that highly unacceptable. You're perfectly capable of dispatching technicians the day after an order is placed but when their technical issues it could be weeks. I've made multiple phone calls to your support center and no one seems capable of understanding that I want to speak to a supervisor. Thank you for your consideration of this matter.

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Sheri Volkes - 1 d ago

Any complaints to Randall Stephenson, CEO are forwarded to others. He never responds. All my attempts fell on deaf ears.

Please sign my Petition and share. TY!

https://www.change.org/p/randall-l-stephenson-ceo-fed-up-with-at-t-s-horrendous-customer-service?recruiter=6277365&utm_source=share_petition&utm_medium=copylink

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Anonymous - 3 d 12 h ago

YOUR COMPANY IS BECOMING A DISGRACE WITH CUSTOMER SERVICE REPS HANGING UP ON US CUSTOMERS ON A RGULAR BASIS

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Sheri Volkes - 1 d ago

https://www.change.org/p/randall-l-stephenson-ceo-fed-up-with-at-t-s-horrendous-customer-service?recruiter=6277365&utm_source=share_petition&utm_medium=copylink

Please sign my Petition. I understand your frustration.

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Anonymous - 3 d 12 h ago

I HAVE BEEN TRYING TO SPEAK WITH A REP FROMAT&T NOW FOR 3 HOURS

WAHT A BUNCH OF FUCKING SKUM BAGS YOU HAVE BECOME

General profile image

Sheri Volkes - 1 d ago

https://www.change.org/p/randall-l-stephenson-ceo-fed-up-with-at-t-s-horrendous-customer-service?recruiter=6277365&utm_source=share_petition&utm_medium=copylink

Please sign my Petition and share. Thanks so much!

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