Information, reviews and public commentary for US companies

 

Auto Nation Dodge

Rating
0
Web
www.autonation.com
Address
16406 N 26th Ave
Phoenix, AZ
85023-3100
County
Maricopa
Contact
Lance Iserman
Role
Manager
Phone
(602) 896-2000
Fax
(602) 896-2100
Annual Sales Est
$171,800,000
Employees
200
SIC Code
5511
General profile image

kaycee - 1 y ago

0

I took my 2013 1500 Dodge Ram into AutoNation CDJR North Fort Worth on Saturday April 6th because it was overheating and we knew there was a crack in the radiator. Service advisor told me they would have to inspect the truck for further damage since it had overheated and wouldn't stay running. I got a call back from service advisor the next week that diagnostics said there was something wrong with engine but hey would have to tear the engine down to find out what exactly was the issue. On Friday April 19th I got a call saying the engine needed to be replaced and it would be a total of $13600. I advised them I needed time to think this over. I called them back and left Stephen Scott the service adviser a message telling him to just put engine back together and I could come get truck and have it fixed at a letter day because i could not afford the price. He called me Monday April 22nd at 10:49 am and said he could get the price down by not fixing the starter and getting an engine from LKQ for $5050 and the new price with labor and replacing the radiator and radiator shroud would be $11,100. I advised him this was still too much to just put vehicle back together. He called me yet another time at 12:12 pm and said he could waive some labor cost and charge me only $10,000. Once again I advised him I could not afford that just to put the engine back together. I asked him if he could at least fix the radiator and radiator shroud, he said no because the engine doesn't work and they couldn't test whether or not the radiator would work correctly. He then called me again at 5:21pm and said the engine was back together and I could come pick it up but that Id have to have it towed because it doesn't start. 1st concern, is he told me it would take 10 hours to tear the engine down which is a cost of $1500 ($150/hr x 10 hrs) but yet they got it back together and ready to go in 5 hours. 2nd concern, when I had the tow truck driver pick the truck up, it started right up and he drove it onto the wrecker. (I was told the truck didn't run). 3rd concern, if the engine was torn down, why would there still be oil and all other fluids in the truck and why would the batter even be hooked up if the engine was so called bad and needed to be completely replaced. I am requesting my labor cost of $2260.00 be refunded to me, I will pay for the $146.90 for tow that was charged to AutoNation and I will pay for the initial $150 charge to do diagnostics on the truck because I do believe I owe these 2 amounts. To sum this up my truck was in your shop for 2 weeks and nothing was ever done to it and I was charged $2406.90. There were no parts replaced on my vehicle and the engine was never torn down like stated. I have taken my truck here before and trusted them enough to take it back and I feel like the took advantage of my and charged me for work not down.

General profile image

Anonymous - 129 d 17 h ago

0

WOW on my second engine too, they only last 100,000 miles is what the dealer told me in St.Augstine

General profile image

joe brown - 129 d 17 h ago

0

Tried to send to mr payments at the wattanty group and server not found, this is the second bill i have NOT been covered for , please review and advise, thank tou Joe Brown (hidden) This is the second time ive been stuck with the bill, makes me wonder why i bring my car to you, Joe Brown never will return to a autonation rip-off warrenty group= say we will cover rental then i get stuck with bills and threting letters from Hertz because you fail to pay for my SAFTY issues getting fixed < Also i bought extender warrenty WOW another rip-off WAS TOLD RHAT CORPRATE IS FIGHTING WITH HERTZ AND NOTHING THEY CAN DO.... Really?

General profile image

Sandra - 303 d 16 h ago

0

Auto nation Dodge S. loop W. Houston Texas Worst service Dept Ever. Would never recommend them for sales or service

General profile image

Brandon - 1 y ago

0

I brought my 2014 Charger R/T in to have airbags replaced on 4/22/19 with 81,9XX miles on it when I got it back on 4/25/19 it had 82,082. Nobody has yet to return my call or give me an explanation of how all the extra miles got on my cay. I called and spoke with the service manager he was supposed to call me back after reviewing the tapes but no call back and no answer at the service department. I consider this auto theft since I did not authorize anyone to drive my car! I will not sit back and be lied to nor taken advantage of!

General profile image

Ronnie - 1 y 195 d ago

0

Autonation Alliance is the worst...Bunch of lying crooks!

Don't waster your time or money, they will do there best to screw you over!

General profile image

Derrick - 1 y 267 d ago

0

AutoNation dodge mobile Alabama

This place need to be shutdown they service department is the worst I've ever seen you guys need some lessons on customer service from joe Bullard Cadillac Mobile Alabama I will never buy another car from this place again this is said and I hope you guess will correct it are you won't make it far in Mobile Alabama

General profile image

chuck - 2 y 57 d ago

i had 2005 dodge ram 1500 the rearend went out and kile dodge in athens tn said it was cover for recall on rearend and its been 3 weeks and they said they suppose get in week ago and its still sitting in same spot for 3 weeks i only have 1 can to get around in and i have to use personel ttime to get offer to take my wife and boys to dr and etc i need truck asap i think they had truck long enough they said it take day to fix it and truck has not been look at in 3 weeks

General profile image

Anonymous - 2 y 280 d ago

0

My name is Christina Ho .i have go to your dealer north richland hills. Ft worth -TX .this please is big MESS MANAMENT AND UNPROFESSIONAL, i been they are back and for a week to buy heavy-duty ram 3500. We make adue they and ne agreement on number they keep change no around .we want done business nore we try more they pull around with us .This is NOT PROFESSIONAL BUSINESS. I let every one know DONOT GO THIS DEALER DO THE BUSINESS. YOUR NEED COME THERE AND SEE YOUR SEE HOW MESS THEY IT .GOOD LUCK

General profile image

Mudbug42 - 3 y 118 d ago

0

The Albany ga auto nations service department is terrible at keeping appointment and making appointments.They have the worst turn around time on getting to cars for warranty work.They do not like to call ppl back either.There service department sucks.

General profile image

RJDissatisfied - 3 y 236 d ago

0

The Columbus georgia auto nation Northlake dodge office has the worst service manager ever. Donnie Tyler was rude, arrogant, and very belittling to me. I would never trust them to work on any of my cars. It's hurtful because I've always purchased my cars from this dealer (Carl gregory) but since they've been bought by autonation they suck!

Other Reviews & Comments

Costco
Anonymous Costco on 1st ave and 192nd Vancouver, WA On Senior days, e ... 

Bob's Discount Furniture
Anonymous If I don't receive communication confirming that missing pi ... 

Ace Hardware
Anonymous Longmont Colorado store says they are doing everything poss ... 

Southwest Airlines Co.
Anonymous The bottom reflects the top. Your employees are unsympathet ... 

American Airlines
Anonymous I'm base out of Charlotte and I'm so glad I transferred out ... 

Target
Anonymous Why aren't you providing gloves, masks, personal hand sanit ... 

Amazon
Anonymous Amanda anciso and Norma anciso stole money from Alamo cuts  ... 

eBay, Inc.
Anonymous Seller never shipped my order - never resolved the issue -  ... 

Apple Computer
Anonymous AT&T and Apple Customer Service ***VERY BAD CUSTOMER SE ... 

Sonic Corp.
Anonymous My family and I have been long term customers of your drive ... 

Jo-Ann Stores, Inc.
Anonymous Taking a look at comments online and hearing from customers ... 

Dell Computer
Anonymous I will never do business with these pirates ever again. A t ... 

Safeway, Inc.
Anonymous I am trying to set up delivery of groceries through safeway ... 

Walgreens
Anonymous I want to know why Walgreens is not protecting their employ ... 

Circle K Stores
Anonymous The Circle K in Collinsville, Virginia was so crowded tonit ... 

Home Depot
Anonymous Refrigerator warranty totally worthless. Call center totall ... 

Paypal
Anonymous I am pist off and already filing a report with the BBB. I o ... 

Lowe's
Anonymous One down. How many more associates will have to die before  ... 

Dick's Sporting Goods
Anonymous very helpful. This is not the first time that this company  ... 

Lg Electronics USA
Anonymous I will never purchase an LG Appliance again! Paid over $6k  ... 

The Home Depot, Inc.
Anonymous Hello, I believe that all Home Depot Stores should limit 50 ... 

Best Buy
Anonymous I purchased an HP Pavilion x360 lap top approximately a yea ... 

Ashley Furniture
Anonymous Worst customer service ever and very decietful. I live in N ... 

Facebook
Anonymous Mark Zuckerberg there are two young woman posing as FACEBOO ... 

Kroger
Anonymous It's very nice Kroger aired a thank you Kroger. Employee's  ... 

Dillard's Inc
Anonymous Hope all your employees find "better" jobs and ne ... 

Circle K Stores Inc
Anonymous I live in Toms River tonight I purchased Kirkland toilet pa ... 

Best Western
Anonymous Still waiting to see if you cowards will respond to my comp ... 

AT&T
Anonymous tried to get internet service installed but told by tech in ... 

JP Morgan Chase & Co.
Milly T I have experienced such a poor response from Chase ( Claims ... 

Fox News Network, LLC
Anonymous On behalf of all democrats, I am sooooo sorry. Wah-wah.

Instacart
Anonymous On hold for 3 hours. Food never arrived but was charged 340 ... 

Dish Network
r roberts Acct# 8255909911859277 yes I was too shutoff till I paid $153 of our food monies.  ... 

Ford Motor Company
Jean Pagan , grateful nurse I was standing at the Emergency Room nurse's station today  ... 

Uber Eats
Anonymous I thought you did background checks? You have a their Meth  ... 

Gateway, Inc.
Angel Dear Gateway,

General Motors
McKinley I am not sure who to contact about this but there is a fact ... 

Cricket Communications, Inc.
Miguel manzano +1(619) 451-3582 call SOS Por favor call y Yo voy personal mente asta donde me digan  ... 

Dollar General
Dolly Hutchinson Same problem in my town. It's not our managers at fault. It ... 

Food Network
Natester Please stop! It's all fake. come to grips with your common  ... 

Family Dollar Stores, Inc.
Barbara We are allowed to wear gloves and im sorry that you have be ... 

Pizza Hut
Robyn Hello,

Petsmart
DJ I resent your new commercial where the daughter rolls her e ... 

Denny's
Virginia On February 25th, 2020 we, along with friends, had breakfas ... 

ESPN, Inc.
Anonymous Have you ever been to Maui? Bill rocks.

American Home Shield
Karin very upset customer I have a plumbing problem that is very serious. the problem ... 

Frys Food Stores
Responsible Adult Under 65 Hi Jenny I appears you have a problem protecting those that ... 

Domino's Pizza, Inc.
Anonymous That disgusting commercial u have with the man in pink shir ... 

First American Home Warranty
Rae I never signed a contract with First American, but just dis ... 

Disney
Suzuki Cathy. Thank you for your post. She is horrible. Just compa ...