Information, reviews and public commentary for US companies

 

Auto Nation Dodge

Rating
0.083333
Web
www.autonation.com
Address
16406 N 26th Ave
Phoenix, AZ
85023-3100
County
Maricopa
Contact
Lance Iserman
Role
Manager
Phone
(602) 896-2000
Fax
(602) 896-2100
Annual Sales Est
$171,800,000
Employees
200
SIC Code
5511
General profile image

Gina Devenney - 10 d 18 h ago

1

I have called almost a dozen times to the Chrysler/Dodge/Ram/Jeep and Fiat North Phoenix at 16406 N 26th Ave, Phoenix. I purchased my 2nd Caravan, 2016, this past October 2015. The ONLY way I EVER get a answer is if I use the prompt for Sales. The dealership operator never picks up no matter what time of day. Finance never answers no matter what time of day. All I want is for someone to take a few minutes, look up my file, and tell me the date the extended warranty I purchases expires. Please have someone call me and spend a few moments with me. Thank You.

General profile image

One very disappointed customer - 60 d ago

0

To whom this may concern,

The jeep auto nation located in Pembroke Pines Florida is giving your name a very bad reputation...

I've been trying to call there for service for 3 days already and they do not pickup and when they do they hang up on

you. Please try calling there and asked for the service dept. and your see exactly what i mean.

I'm currently reporting this on going issue to the better business bureau as well..

General profile image

kaycee - 1 y 112 d ago

0

I took my 2013 1500 Dodge Ram into AutoNation CDJR North Fort Worth on Saturday April 6th because it was overheating and we knew there was a crack in the radiator. Service advisor told me they would have to inspect the truck for further damage since it had overheated and wouldn't stay running. I got a call back from service advisor the next week that diagnostics said there was something wrong with engine but hey would have to tear the engine down to find out what exactly was the issue. On Friday April 19th I got a call saying the engine needed to be replaced and it would be a total of $13600. I advised them I needed time to think this over. I called them back and left Stephen Scott the service adviser a message telling him to just put engine back together and I could come get truck and have it fixed at a letter day because i could not afford the price. He called me Monday April 22nd at 10:49 am and said he could get the price down by not fixing the starter and getting an engine from LKQ for $5050 and the new price with labor and replacing the radiator and radiator shroud would be $11,100. I advised him this was still too much to just put vehicle back together. He called me yet another time at 12:12 pm and said he could waive some labor cost and charge me only $10,000. Once again I advised him I could not afford that just to put the engine back together. I asked him if he could at least fix the radiator and radiator shroud, he said no because the engine doesn't work and they couldn't test whether or not the radiator would work correctly. He then called me again at 5:21pm and said the engine was back together and I could come pick it up but that Id have to have it towed because it doesn't start. 1st concern, is he told me it would take 10 hours to tear the engine down which is a cost of $1500 ($150/hr x 10 hrs) but yet they got it back together and ready to go in 5 hours. 2nd concern, when I had the tow truck driver pick the truck up, it started right up and he drove it onto the wrecker. (I was told the truck didn't run). 3rd concern, if the engine was torn down, why would there still be oil and all other fluids in the truck and why would the batter even be hooked up if the engine was so called bad and needed to be completely replaced. I am requesting my labor cost of $2260.00 be refunded to me, I will pay for the $146.90 for tow that was charged to AutoNation and I will pay for the initial $150 charge to do diagnostics on the truck because I do believe I owe these 2 amounts. To sum this up my truck was in your shop for 2 weeks and nothing was ever done to it and I was charged $2406.90. There were no parts replaced on my vehicle and the engine was never torn down like stated. I have taken my truck here before and trusted them enough to take it back and I feel like the took advantage of my and charged me for work not down.

General profile image

Anonymous - 264 d ago

0

WOW on my second engine too, they only last 100,000 miles is what the dealer told me in St.Augstine

General profile image

joe brown - 264 d ago

0

Tried to send to mr payments at the wattanty group and server not found, this is the second bill i have NOT been covered for , please review and advise, thank tou Joe Brown (hidden) This is the second time ive been stuck with the bill, makes me wonder why i bring my car to you, Joe Brown never will return to a autonation rip-off warrenty group= say we will cover rental then i get stuck with bills and threting letters from Hertz because you fail to pay for my SAFTY issues getting fixed < Also i bought extender warrenty WOW another rip-off WAS TOLD RHAT CORPRATE IS FIGHTING WITH HERTZ AND NOTHING THEY CAN DO.... Really?

General profile image

Sandra - 1 y 73 d ago

0

Auto nation Dodge S. loop W. Houston Texas Worst service Dept Ever. Would never recommend them for sales or service

General profile image

Brandon - 1 y 110 d ago

0

(SPAM)

General profile image

Ronnie - 2 y ago

0

Autonation Alliance is the worst...Bunch of lying crooks!

Don't waster your time or money, they will do there best to screw you over!

General profile image

Derrick - 2 y ago

0

AutoNation dodge mobile Alabama

This place need to be shutdown they service department is the worst I've ever seen you guys need some lessons on customer service from joe Bullard Cadillac Mobile Alabama I will never buy another car from this place again this is said and I hope you guess will correct it are you won't make it far in Mobile Alabama

General profile image

chuck - 2 y 191 d ago

i had 2005 dodge ram 1500 the rearend went out and kile dodge in athens tn said it was cover for recall on rearend and its been 3 weeks and they said they suppose get in week ago and its still sitting in same spot for 3 weeks i only have 1 can to get around in and i have to use personel ttime to get offer to take my wife and boys to dr and etc i need truck asap i think they had truck long enough they said it take day to fix it and truck has not been look at in 3 weeks

General profile image

Anonymous - 3 y ago

0

My name is Christina Ho .i have go to your dealer north richland hills. Ft worth -TX .this please is big MESS MANAMENT AND UNPROFESSIONAL, i been they are back and for a week to buy heavy-duty ram 3500. We make adue they and ne agreement on number they keep change no around .we want done business nore we try more they pull around with us .This is NOT PROFESSIONAL BUSINESS. I let every one know DONOT GO THIS DEALER DO THE BUSINESS. YOUR NEED COME THERE AND SEE YOUR SEE HOW MESS THEY IT .GOOD LUCK

General profile image

Mudbug42 - 3 y 253 d ago

0

The Albany ga auto nations service department is terrible at keeping appointment and making appointments.They have the worst turn around time on getting to cars for warranty work.They do not like to call ppl back either.There service department sucks.

General profile image

RJDissatisfied - 4 y ago

0

The Columbus georgia auto nation Northlake dodge office has the worst service manager ever. Donnie Tyler was rude, arrogant, and very belittling to me. I would never trust them to work on any of my cars. It's hurtful because I've always purchased my cars from this dealer (Carl gregory) but since they've been bought by autonation they suck!

Other Reviews & Comments

eBay, Inc.
Charles I purchased an item from landscape depot a seller here on e ... 

The Wendy's Company
Anonymous I went to the Wendy's in Marysville Ohio on 5th Street I or ... 

Petsmart
LB23 The worst Customer Service ever! I will never deal with the ... 

Fox News Network, LLC
Anonymous A Virginia mayor posted that Biden picked "Aunt Jemima ... 

American Home Shield
Setta I tried canceling and they said I owe money smh.

LA Fitness
Anonymous You set me up on a contract, I have to hunt down my trainer ... 

Netflix
Margie VIeira Hello, I have been a member for many years now, but I also  ... 

Ashley Furniture
Anonymous Worst furniture store ever. Class action suit is needed by  ... 

Old Navy
Anonymous Not only did a BLM Chicago Lead Organizer defend the lootin ... 

Belk Incorporated
Vonda Why do you not honor your online clearance price within the ... 

Amazon
Blaine Haddock Would it be possible for Amazon to help the American public ... 

Taco Bell Corp.
Anonymous You are so me and my family are with this place causre of t ... 

Pizza Hut
Sam I ordered Veggie Pizza yesterday from store in Hamilton and ... 

Publix
Camille Why does my Publix at Daniels Crossing no longer have mask  ... 

Facebook
john a fealey i have 2 accounts with facebook that have been disabled. i  ... 

Dish Network
John castanon Been a costumer for 10 1/2 years and last year o 19 I cance ... 

Windstream Corp
Wendy This company is AWFUL! They do not have any interest in cus ... 

Walgreens
Chin On the Walgreens site it says all prices and availability m ... 

Nissan North America, Inc.
Charles warren BEWARE THE CONSUMER SERVICE LAUGHT AND SAID YOUR TO LATE FO ... 

Sprint Nextel Corporation
Randy Didn't know about a class action suit. Please post if you g ... 

American Express Company
Gene I always pay my the entire amount of my statement.. This ti ... 

Yahoo! Inc.
Justice How come there is no write up about the 5 year old that was ... 

Family Dollar Stores, Inc.
BettyJA Yes I had to be required to wear a mask but no staff in wav ... 

Enterprise Holdings, Inc.
James I'm in a desperate position to get my belongings replaced a ... 

Wal-Mart Stores, Inc.
debra I am sad that the auto dept has been closed. For 20 years I ... 

Lowe's
Anonymous I worked for Lowe's they don't give a shit

Instacart
Shay Hi I have definitely been affected in a negative way by thi ... 

Autozone
This place sucks! The other day I went to autozone to get stuff for my car an ... 

The Home Depot, Inc.
Anonymous rs or older to apply. Well i did just that and a day after  ... 

Days Inn Worldwide, Inc.
Anonymous the days inn poughkeepsie the worker are very no profession ... 

Sonic Corp.
Anonymous I went to the 2120 location in Huntsville Al...and when I s ... 

AT&T
Anonymous Pissed with technical support...10 appointments!!!10-12 cal ... 

postmates
Gloria Kimmel I am a senior citizen and I found this company would delive ... 

JP Morgan Chase & Co.
sk I had Chase account from 2010 to 2013, Now I am at home cou ... 

Pandora
JDC I love pandora!!! An ad soliciting donations for Black live ... 

Domino's Pizza, Inc.
Anonymous Rantoul IL dominos is rasist against white people they refu ... 

Dollar General
Johanna Masters I slipped on a spill at dollar general and injured my knee  ... 

Chrysler Group LLC
Anonymous I just bought a certified 2019 Dodge Ram 2500 diesel form J ... 

Paypal
Margit Same thing with me. Trying to talk to a live person since M ... 

Sea World
Jerry i think at this time based on the below comments we may nee ... 

Citigroup Inc.
M.S.RAO HOW TO SAVE AMERICAN GREATNESS.

Subway
luke The subway in American airlines maintains base in tulsa ok  ... 

Outback Steakhouse
Stirfry I do not like to say this. I pick my motels by the outbacks ... 

U-Haul Rental System
Ron metcalf just to let ya know u haul and there customer service suck  ... 

Piggly Wiggly Ala Distrg Co
Harold & Sherri Burleigh Just left Piggly Wiggly in Church point Louisiana. Employee ... 

J. C. Penney Corporation, Inc.
carmen paradis Jcpenny.com and jcpenney the card customer service has got  ... 

Buffalo Wild Wings
Kareem Rose I was not happy at all that my 2 wraps were not the same si ... 

Verizon Communications, Inc
Sacco180@verizon.net I simply want to commend your tech person today at the Emer ... 

Southwest Airlines Co.
atrons will have to follow. However, I do not appreciate Southwest thinking that they know more than the medical professionals and requiring paper or cloth face masks without regard to people with medical conditions. According to the CDC those who have breathing problems, are unable to remove their mask on their own, or are under the age of two SHOULD NOT wear a face mask. They recommend instead that they wear a facial shield, which is considered a facial covering. The Southwest policy Southwest Airlines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Southwest Airlines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Southwest Airlines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Southwest Airlines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Southwest Airlines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Southwest Airlines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Southwest Airlines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Southwest Airlines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Southwest Airlines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Southwest Airlines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Southwest Airlines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Southwest Airlines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Southwest Airlines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Southwest Airlines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 atrons will have to follow. However, I do not appreciate So ... 

United Airlines
Worst customer service ever. My flight was cancelled by United so I tried several times to rebook and they kept telling me your dates are not available yet call back. This happened several times. Then last week I was told I have 24 hours to use my flight. Now they say I can't get a refund or rebook as my flight was booked over a year ago. This airline is a joke they cancelled the flight and still took United Airlines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 United Airlines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 United Airlines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 United Airlines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 United Airlines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 United Airlines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 United Airlines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 United Airlines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 United Airlines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 United Airlines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 United Airlines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 United Airlines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 United Airlines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 United Airlines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 United Airlines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 United Airlines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 United Airlines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 United Airlines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Worst customer service ever. My flight was cancelled by Uni ...