Information, reviews and public commentary for US companies


Auto Nation Dodge

16406 N 26th Ave
Phoenix, AZ
Lance Iserman
(602) 896-2000
(602) 896-2100
Annual Sales Est
SIC Code
General profile image

kaycee - 270 d 39 s ago


I took my 2013 1500 Dodge Ram into AutoNation CDJR North Fort Worth on Saturday April 6th because it was overheating and we knew there was a crack in the radiator. Service advisor told me they would have to inspect the truck for further damage since it had overheated and wouldn't stay running. I got a call back from service advisor the next week that diagnostics said there was something wrong with engine but hey would have to tear the engine down to find out what exactly was the issue. On Friday April 19th I got a call saying the engine needed to be replaced and it would be a total of $13600. I advised them I needed time to think this over. I called them back and left Stephen Scott the service adviser a message telling him to just put engine back together and I could come get truck and have it fixed at a letter day because i could not afford the price. He called me Monday April 22nd at 10:49 am and said he could get the price down by not fixing the starter and getting an engine from LKQ for $5050 and the new price with labor and replacing the radiator and radiator shroud would be $11,100. I advised him this was still too much to just put vehicle back together. He called me yet another time at 12:12 pm and said he could waive some labor cost and charge me only $10,000. Once again I advised him I could not afford that just to put the engine back together. I asked him if he could at least fix the radiator and radiator shroud, he said no because the engine doesn't work and they couldn't test whether or not the radiator would work correctly. He then called me again at 5:21pm and said the engine was back together and I could come pick it up but that Id have to have it towed because it doesn't start. 1st concern, is he told me it would take 10 hours to tear the engine down which is a cost of $1500 ($150/hr x 10 hrs) but yet they got it back together and ready to go in 5 hours. 2nd concern, when I had the tow truck driver pick the truck up, it started right up and he drove it onto the wrecker. (I was told the truck didn't run). 3rd concern, if the engine was torn down, why would there still be oil and all other fluids in the truck and why would the batter even be hooked up if the engine was so called bad and needed to be completely replaced. I am requesting my labor cost of $2260.00 be refunded to me, I will pay for the $146.90 for tow that was charged to AutoNation and I will pay for the initial $150 charge to do diagnostics on the truck because I do believe I owe these 2 amounts. To sum this up my truck was in your shop for 2 weeks and nothing was ever done to it and I was charged $2406.90. There were no parts replaced on my vehicle and the engine was never torn down like stated. I have taken my truck here before and trusted them enough to take it back and I feel like the took advantage of my and charged me for work not down.

General profile image

Anonymous - 57 d 23 h ago


WOW on my second engine too, they only last 100,000 miles is what the dealer told me in St.Augstine

General profile image

joe brown - 57 d 23 h ago


Tried to send to mr payments at the wattanty group and server not found, this is the second bill i have NOT been covered for , please review and advise, thank tou Joe Brown (hidden) This is the second time ive been stuck with the bill, makes me wonder why i bring my car to you, Joe Brown never will return to a autonation rip-off warrenty group= say we will cover rental then i get stuck with bills and threting letters from Hertz because you fail to pay for my SAFTY issues getting fixed < Also i bought extender warrenty WOW another rip-off WAS TOLD RHAT CORPRATE IS FIGHTING WITH HERTZ AND NOTHING THEY CAN DO.... Really?

General profile image

Sandra - 231 d 22 h ago


Auto nation Dodge S. loop W. Houston Texas Worst service Dept Ever. Would never recommend them for sales or service

General profile image

Brandon - 268 d 16 h ago


I brought my 2014 Charger R/T in to have airbags replaced on 4/22/19 with 81,9XX miles on it when I got it back on 4/25/19 it had 82,082. Nobody has yet to return my call or give me an explanation of how all the extra miles got on my cay. I called and spoke with the service manager he was supposed to call me back after reviewing the tapes but no call back and no answer at the service department. I consider this auto theft since I did not authorize anyone to drive my car! I will not sit back and be lied to nor taken advantage of!

General profile image

Ronnie - 1 y 122 d ago


Autonation Alliance is the worst...Bunch of lying crooks!

Don't waster your time or money, they will do there best to screw you over!

General profile image

Derrick - 1 y 194 d ago


AutoNation dodge mobile Alabama

This place need to be shutdown they service department is the worst I've ever seen you guys need some lessons on customer service from joe Bullard Cadillac Mobile Alabama I will never buy another car from this place again this is said and I hope you guess will correct it are you won't make it far in Mobile Alabama

General profile image

chuck - 2 y ago

i had 2005 dodge ram 1500 the rearend went out and kile dodge in athens tn said it was cover for recall on rearend and its been 3 weeks and they said they suppose get in week ago and its still sitting in same spot for 3 weeks i only have 1 can to get around in and i have to use personel ttime to get offer to take my wife and boys to dr and etc i need truck asap i think they had truck long enough they said it take day to fix it and truck has not been look at in 3 weeks

General profile image

Anonymous - 2 y 207 d ago


My name is Christina Ho .i have go to your dealer north richland hills. Ft worth -TX .this please is big MESS MANAMENT AND UNPROFESSIONAL, i been they are back and for a week to buy heavy-duty ram 3500. We make adue they and ne agreement on number they keep change no around .we want done business nore we try more they pull around with us .This is NOT PROFESSIONAL BUSINESS. I let every one know DONOT GO THIS DEALER DO THE BUSINESS. YOUR NEED COME THERE AND SEE YOUR SEE HOW MESS THEY IT .GOOD LUCK

General profile image

Mudbug42 - 3 y ago


The Albany ga auto nations service department is terrible at keeping appointment and making appointments.They have the worst turn around time on getting to cars for warranty work.They do not like to call ppl back either.There service department sucks.

General profile image

RJDissatisfied - 3 y 163 d ago


The Columbus georgia auto nation Northlake dodge office has the worst service manager ever. Donnie Tyler was rude, arrogant, and very belittling to me. I would never trust them to work on any of my cars. It's hurtful because I've always purchased my cars from this dealer (Carl gregory) but since they've been bought by autonation they suck!

Other Reviews & Comments

Procter & Gamble Co
Anonymous 13:13.13download my gang stalking witchcraft experience: ht ... 

Amazon customer care number 620.6850.945.@@@//#//@@@ Amazon customer care number 620.6850.945.@@@//#//@@@ Amazon customer care number 620.6850.945.@@@//#//@@@ Amazon customer care number 620.6850.945.@@@//#//@@@ Amazon customer care number 620.6850.945.@@@//#//@@@ Amazon customer care number 620.6850.945.@@@//#//@@@ Amazon customer care number 620.6850.945.@@@//#//@@@ Amazon customer care number 620.6850.945.@@@//#//@@@ Amazon customer care number 620.6850.945.@@@//#//@@@ Amazon customer care number 620.6850.945.@@@//#//@@@ Amazon customer care number 620.6850.945.@@@//#//@@@ Amazon customer care number 620.6850.945.@@@//#//@@@ Amazon customer care number 620.6850.945.@@@//#//@@@ Amazon customer care number 620.6850.945.@@@//#//@@@ Amazon customer care number 620.6850.945.@@@//#//@@@ Amazon customer care number 620.6850.945.@@@//#//@@@ Amazon customer care number 620.6850.945.@@@//#//@@@ Amazon customer care number 620.6850.945.@@@//#//@@@ Amazon customer care number 620.6850.945.@@@//#//@@@ Amazon ... 

General Motors
Christopher G. 2010 Malibu brake light issue still not resolved. The light ... 

Taco Bell Corp.
No Breakfast Bennie Taco Bell on 68th Street in Wyoming, Michigan is extremely  ... 

TGI Friday's
Anonymous On 1/19 at 15:33 I picked up my carry out order at the Broo ... 

Domino's Pizza, Inc.
Sam Merola Your company has & still is advertising the free pizza  ... 

Fox News Network, LLC
To anonymous Interesting that you accuse a poster who stated facts of ex ... 

Google Inc.
William Eubanks William Eubanks

Circle K Stores Inc
Anonymous Circle K on Kirby in Memphis took my money without giving m ... 

Circle K Stores
here with me Circle K on Kirby in Memphis took my money without giving m ... 

Jack in the HOOD spent 89.00 then week later 121.00 in the Calimesa Blvd. Ca ... 

Barnes & Noble
Anonymous Just learned Barnes and Noble is selling books displaying o ... 

American Airlines
reshami rumal ne with one your excellent supervisors who immediately real ... 

nanks parlo rustrating experience yet. I purchased a pair of jeans that ... 

Dillard's Inc
Raquel Canales I called customer service and they would not re place my or ... 

Delta Air Lines
Anonymous off the off the phone with one your excellent supervisors w ... 

Spirit Airlines
Ernestine Flight crew didn't show up with no explanation. We stood in ... 

Ashley Furniture
Scott Meadows cause they just could not get it right. Either they wanted  ... 

Pam akeon Texas on Dowlen Rd. It is disorganized and the staff are ve ... 

GameStop Corp.
Reeva M Worst experience ever. Obviously because we are Mexican . M ... 

JetBlue Airways
systematic N ou denied my disabled sister a wheelchair and she ended up  ... 

The Directv Group, Inc.
Hedi P Anyone ever call Direct TV to cancel and they give you a re ... 

Lg Electronics USA
Jack Shields After ordering a new appliance package through Home Depot f ... 

Dell Computer
hungama hone wala hai ent for this lemon and fed a lame line of "We can't do ... 


We will be doign i Netflix sucks my friends receiver screwing up watching TV s ... 

Apple Computer
Anonymous We got 6 rejections for ridiculous reasons when we wanted t ... 

Raoh kenshiro The purpose of this review is to highlight the outstanding  ... 

Yahoo! Inc.
kaam kar rhaa huu Yahoo monitors are deleting factual posts regarding Transen ... 

Anonymous Good morning to you sir, I went to Applebee's and met a fri ... 

Ross Stores
Ellie I am a visitor here in LA from Virginia for a few days to s ... 

Dick's Sporting Goods
RD BOHEMIA Low Dick's Sporting Goods Dormer concern customer about you ... 

Nordstrom, Inc.
Anonymous ying my trip 48 hours due to sudden and severe back spasm t ... 

T-Mobile USA, Inc.
Zelda INkyaz 5 star service was given to me at Milford Michigan store by ... 

Jack in the Box Inc.
tacky p First of all me and a couple of friends went to the jack in ... 

Bank of America Corporation
which you said it ma APP on 01/15/2020. At the completion of the deposit process ... 

Southwest Airlines Co.
Robert Watson Issue with lost luggage. Arrived in New Orleans two days pr ... 

Wal-Mart Stores, Inc.
teach peach SEE!! EVIDENTLY, I AM NOT THE ONLY ONE!!! Randy Smith We dr ... 

chaat p I have never had costumer service like this before in my li ... 

Wells Fargo & Company
Anonymous okay heeight p

Hulu LLC
lost its pr I pay for not advertisements but yet they still run them th ... 

Sprint Nextel Corporation
ony Jame Worst Service ever and worst customer service we have ever  ... 

Ace Hardware
Randy P I have a concern about the Ace Hardware store in Richmond H ... 

The Home Depot, Inc.
Busy Bee Sorprendida con su decisin de no contratar cashiers para at ... 

Best Buy
Swami Om Prakash This company sucks, I have been a loyal customer for 25 yea ... 

Susan Tuten I find it completely appalling that you would silence conse ... 

Wilson Lowes in Buckeye AZ. My wife has went to that store 2 diffe ... 

Sonic Corp.
JEFF NICHOLSON The sonic in Hampton Virginia I had a bad experience today  ... 

American Express Company
Single Parent American Express has lots of problems. I have contacted the ... 

Dish Network
Mashur shayar I am very unsatisfied with the Dish network service. I have ...