I have rented from Avis In Lewisville Texas 4 times in the last 2 months. I can say the young man has always been very nice to me and very quick at checking me in and out. Now with that being said...I rented a Volkswagen Jetta to go on a road trip with my girlfriend to pick up her 2 sisters in the middle of nowhere TX. on the way to get them i was in stop and start traffic for 2 hours in 95 degree weather (interior of the car is completely black) and the auto assist where the engine shuts itself off every time you stop was stuck on. So, every time..and i mean every time i stopped the air immediately got hot and there was not recovery...I tried calling Avis and that was a mistake i spent 2 hours on the phone time in my life i will never get back to be told to go to the nearest Avis which was 60 plus miles from me and it was after hours lol. Then when we got to our destination the next day and went to load up the luggage the trunk was FULL of someone elses gear. A tent/sleeping bags/clothes/tools and a tool bag/jumper cables/extension cords tarps..even duct tape all that was missing was the shovel if you get what i mean. BUT that meant nowhere to put everyone's luggage. here is the kicker I had through my over night bag in the back seat and didn't notice it was sopping wet. i am guessing from a cooler in the seat. Try calling Avis for help you get reservations and they say you have called the wrong number they give you a number and it goes back to reservations. The guy at Avis gave me 30.00 off but he was a bit sour tht I asked and really that wasnt enough.
Rented from them recently. Returned the car no problem, lot attendant performed inspection. A week later I received a $317 bill for cleaning fees, which I disputed with the billing department. She later sent over photographs. There is no way that vehicle was in that condition when I returned it and the fact that it was inspected upon return proves that. Still trying to resolve. So a overnight rental went from $53+ to $372+. I think not.
I rented an economy car in DEN and when I arrived I was given an SUV and told they gave me a complimentary upgrade. I said I didn't want an upgrade. I want a fuel efficient car. Was told there were none (even though that's what I rented). I was told it's a "small SUV and milage was very similar. Turns out, the car got 15 miles to the gallon! When I returned it, I talked with Stephanie Rodriguez who claimed to be the GM who made statements to me like "I can't make any adjustments" "you already got a good deal on your rate" "UBER would have cost more" "the price you paid for gas was high" "Costco can't help you" What do any of these statements have to do with me getting 15 miles to the gallon vs 30 miles to the gallon??? Horrible, horrible customer service!
My wife I went to the avis on cypress gardens Blvd in winter haven fl. Today and was treated very rudely my the manager (Latasha) so, we left there without a vehicle. I do not ever want to so business with avis again
Been sitting in mco airport for 2.5 hours with five children for an 1130 reservation . We have dinner reservtion for 330 pm and are still at airport with know vehicle . Plz contact me at earliest conveniance (hidden)
(hidden) the customer sevice woman
If I could do 0 stars .. Raul the only person that works in the mission valley san diego office in hotel circle.. .. is so rude and not helpful at all .. I rented a car and it smelled like marijuana but didn't think anything of it ... I went to el centro California and when I was coming back I had to stop at a check point and the dogs immediately ran to the car .. after I was sent to inspection the dogs found drugs in the car .. we almost got arrested I had to explain it was a rental .. and we were let go.. when I got to the rental place to return the car I explained the horrible experience I had and Raul didn't care and was laughing all he said is call corporate .. I said why call corporate when you gave me the rental .. I asked if they clean the cars before they give the car to the customer.. and he said all we do is wash it from outside .. his attitude was rude and careless.. I will file a complaint with corporate., horrible experience
Just returned from a trip to Cambridge, UK, flying into and out of Heathrow Airport Terminal 5, where we rented an Avis car. The pick up and check in with the car was easy and uneventful, helpful clerks, clean car, which we drove for a week. When we picked up the car, the clerk said to "return the car here", but nothing else. Upon our return to Heathrow, Terminal 5 to leave, the signage is DREADFUL for Avis car return. We drove around for at least 15 minutes, and finally parked at the Sofitel Hotel where I called the emergency number on the key tag to as where do we return the car? The clerk who answered immediately said, "Short term parking, Level 4". When we dropped off the car, we told the attendant of our confusion and he told us, "Hundreds of customers a day tell us this". So Avis, why not add a colored slip of paper when picking up the car with a map and explicit instructions: RETURN TO AVIS RENTAL RETURN ON LEVEL 4 OF SHORT TERM PARKING. It would be so easy and so helpful and so much a customer service indicator.
We just got back from Florida yesterday. The Avis rental was in the lobby of the Cabana Bay Resort at Universal Studios. We had tried to get in touch and reserve a rental prior to our visit, they never answered the phone! I did reach them one time for him to tell me he was going to lunch and would call me back...that never happened! We called Avis directly and reserved and prepaid for a car as we had an appointment we needed to be at 11:00 a.m..
And wanted to make sure we had a car to get there in.
We went to the Avis desk at about 10:15 to pick up the car and there was only 2 people ahead of us. We waited to pick up the prepaid car for 2 yes 2 hours!!! Ran our credit card again for no explained reason,seeing as it was already said and done prior! The one man ahead of us let us get ours before him!! The agent tried to upgrade us for another $10. We said no we just wanted what we had picked out and paid for already. Hesaid fine and gave us the upgraded car at no charge because he didn't have the one we had chosen. Didn't really tell us where to find the car either. After wandering around for quite some time I called the front desk for help!! And of course we were very late for our appointment!! So frustrating!!!!!
Terrible customer service at the Tucson airport location. I was an elite member up until a few years ago, when problems with manager Wendy, drove me to Hertz. I recently made the mistake of attempting to rent again from Avis. Big mistake. Never again!
Avis is charging us for tolls we paid with our own transponder. We have emailed them for reimbursement, but they have not replied. This will be the first and last time I rent from Abis.
Avis is the worst place to rent from they never have cars and if you do get one it's filthy in side with bed bugs .
Check your bank statement close they over charge you and lie about.
Do not rent from them
AVis is not only bad with their customers but with their vendors as well .When there is an accident and the body shop fixes them . They do not pay the body shop . I'm talking months and months . They give us Collision shops an email to ask about our invoices but not one responses . We have employees to pay too !!! Terrible that s large company takes advantage of us small business owners . I never will recommend them to regular PAYING customers who need a rental . If they are Messi g with the small business owners they will probably mess with customers .. Not a reputable company in my opinion .
Budget at Phoenix airport. Was told there was no cars I prepaid for and that I could be upgraded to an SUV at no charge. They LIED I got charge the upgrade fee and now I can't get ahold of NO one to talk to about this scam.
Spoke to a David in customer service employee number 16578 who was very rude and rufused to file my report on other employees had a smart mouth and was disrespectful and deserves to be fired not professional at all Had employees cancelling my reservation not hoer computers and trying to charge me for it had the same employee cancel my reservation twice and charged me 100 dollars for canceling and they did it talked to almost every number listed and no answers no results horrible i will never come back to Avis in Cincinnati Ohio none of them
I rented a car at least 3 months ago and I was just billed 70.00 to fix a tire that was not my fault. I started driving and as soon as I did I got a low tire pressure and I had to keep filling it with air. I mentioned it when I returned the car. I have no tickets etc.. and I have a perfect driving records.
This was an issue from someone before me. Whoever was to inspect the car previously clearly dropped the ball as it didn't take long notice it said low tire pressure. I refuse to pay for something I didn't do and I also resent justify being charged no questions asked. I want t he charge removed ASAP. I will bring filing a report with the Better Business Bureau and other agencies and make sure everyone knows what happens as not to use Avis rent a car if this charged is not removed.
Avis customer service representatives are a mess even their management staff is a mess. They do not work with their customers for anything. They don't care if they lose business are not.
Horrible ! Went to local office, spoke to several staff & supervisors on the 800 # to include Mexico because ALL US reps were busy! Advised to go on line for best rates, that too was a waste of time! My rate went from $27, to $55 to $102 a day! Told rates change hourly! Avis does not recognize their own reward points, discounts or promo codes. Car was dirty, damaged, smelled & did not have full take of gas. Advised if I needed to extend I would NOT be charged late fees or admin fees. Well that are charging me. SCAM! Report to BBB
The absolute worst! Stay clear from Avis, customer service in office and 800 number are terrible. We rented a car 10months ago and didn't notice until a month later that they're charged us double. After hours on the phone between local branch and 800, we were finally told a refund would take place. I hung up the phone with a case ID number and thank goodness all my notes - because here we are 10months later and what's in the mail? A BILL! A bill for a bizarre amount from Avis & when we called billing number on bill - guess what? They had no record of sending the bill! So here we are again making sure we aren't in some unknown debt to Avis or just throwing money at them for something they can't even explain! If we hadn't gone over our statement in detail last year, we would have paid almost 400$ more than contracted and then 150$ this year. No accountability on their end and a fight on this end to make it right, time consumed with sending in our copies of records bc they didn't have any to refrence. Ugh this better be the last I ever encounter with Avis!
We feel your pain, they owe our son 5,800.
Oh my God is that just a rip-off
I have just run a car this past week and I was charged 332 for a late day also was charged 212 to rent a car for 4 days so I pay more for the late date which was she told me would be 40 and when I got back she told she charged me 84 then when I got home and check into my bank account she had taken $300 and 43 cents out of my account this was at the Avis in Duncanville off Camp Wisdom Road her name was Julie so I had my bank to investigate them on fraudulent charges.
I HAVE the same issue but never was offered a refund. At this point I may have to take legal action, this is abusive business practices and illegal!
I just experienced the worst customer service I have ever had. I called Avis located inside the Hilton hotel in Huntington. I told her I needed to rent a car for a week
I knew they closed at 5 so I called Uber to take me there. Whe I got there I was told she was out getting cars and would be back in 20 minutes. I knew that was a lie. She finally showed up and asked for my license and credit card. For some reason my card did not work. I then gave her my bank debit card but that wouldn't go through either
She said it was probably because they don't take debit cards. She then told me that they only rent cars by the week
I asked if she could call and find out but she told me to do it myself. She never gave me the number to call and couldn't be bothered anymore because it was time for her to go home
I had to call Uber again to get home
I spent $30 for nothing. She should not be in that position and I will never again use Avis
Worst customer service refused to give me ride back to my hotel about 2 miles away. Was told they could not do it. While I was waiting for uber a white van pulled up with a man dressed in an avis uniform. He picked up two people to take them somewhere. Will never ever use avis again......