My wife is traveling to visit her sick brother in Philadelphia , and was on the phone with a car rental agent from Avis for 2 hours..he could hardly speak English and kept calling her sir. He could not explain to my wife why on the website the car rental rate was $126.90 + taxes which was together around $238.00?...when she went to confirm the order it jumped another $100.00..and then another $50.00 for a "facility fee"..he would NOT give her his name or let her speak to a supervisor..we have rented MANY times from Avis and never had any problem. The car was going to cost more than the round trip airplanr ticket.......the guy said he wwould have some one call right back..that was about 13hours ago...It concerns me that Avis has slipped so far in the customer service area...and the employee was afraid to give his name..I am very disapointed.........IF...Avis decidees to read this and contact me....then I would consider keep doing business with them..if not..then we probably will not do business anymore..My wife has a "prefered customer card" and an Avis "discount card"..so?????????...Dennis Moses will you please contact me at and help us resolve this..thank you for your valuable time....
My 72 year old brother who is a disabled Veteran and his service dog rented a truck from Budget in Florida headed for CA. You gave him an old truck with over 133,000 miles. The transmission blew up in Eloy, Ariz. Your repair man told him he would. E there in 90 minutes. He and my daughter and his service dog sat in the cab for six hrs waiting on him. You never offered him a hotel or food or toeven drive him to one. He was stuck therefour days. Your company should be ashamed.
I left a lap top in the car. after I return it to avis. The same employee which checked me out, was the same one check me in. I'm informing you that you have worker that makes your company look bad. They lie and steal. They can't be trusted. I'm sure you have cameras near the drop off point. I letting you know, I'm going to fill a police report about this matter. 888 so. Figueroa.
L.A., CALIF 90017. I just want my laptop back.
Avis can delete their lost and found department. All forgotten items will go home with the employees.
Lost and Found web site is just a maze of make the issue disappear just like your items.
Very bad experience the stole 150 dollars from me
Our Avis rental was reserved for 8/22/17 pickup at Detroit Metro Airport. Arrival was 11:30pm. Arrived at Avis office to a long line of waiting customers. People commenting they had been waiting for 45 minutes or so. Line moved SLOWLY and when customers were taken care of, their car was not forthcoming. Finally getting frustrated (and the two employees behind the desk were equally frustrated) and with no answers to all of our inquiries on what was going on, we approached a man who seemed to be a manager and asked what the problem was. His reply was that "there are no cars." Another customer stated that the parking lot was FULL of cars. We were then told that none of them were serviceable! Bad tires, maintenance issues, etc. Unbelievable! When all was said and done, my husband and I didn't get a car until 1:30am. I was close to tears. A very frustrating and tiring experience. Unexcusable! We actually picked Avis over another company. Everyone in line had a reservation for a car. No surprises. Avis, this is what you do! You are in the car rental business! Someone needs to be in charge!
After spending a week in Florida, I returned home to New York State to find a bill from Avis for $188.00!
Manatee County in Florida claimed they had my rental car plate on a red light camera, which is unconstitutional and an invasion or property, but thats beside the point.
Avis had already, without my permission or knowledge, paid the county of Manatee $188.00 without me ever having a chance to contest or debate it! I was astounded. I will never rent from Avis again and I am not returning to Manatee County ever again with their red light spy cameras.
Avis had a class action lawsuit brought against it in 2014 for doing this exact same thing! I am totally done with Avis
I tried renting a car from this company for my daughter birthday. I called to make reservations for a SUV. The customer service rep. Put I. The wrong information and my card was charge. She proceeded to redo the reservations a second time. When asked was my card charge the first time, she stated, "my card didn't go through, it was declined". So she attempted to redo the reservation, the second time she said it was declined. I asked to speak with manager he informed me that my car was charged two times and cancelled and order for them to make a reservation I must allow them to charge my card a third time and the previous two charges will be returned to my account by 5:00pm EST. I stated theirs no way I'm going to allow the to charge my card a third time. Now I have to rental car charges on my credit card and no car rental. Avis is a scam rental company. Thanks to them my daughters birthday is ruined because of mistakes they made on their end. No one was willing to assist me to ratify these charges. All they cared about is making another reservation and deceiving me. They lied about the money being released same day at 5:00pm.
Very very bad experience with Avis. Their system was off when I rented the car and I was then given a manual paper that stated the monthly and daily rates. I rented the car for a month but had a mixed up with the return date and I consequently returned the car 6 days later. At the point of checking in, I was told my phone number was not reachable and that they had started a Loss Recovery process for the car. I then discovered, the local office agent entered a wrong phone number into the system. Not only that, she also entered a different rate from what was on the paper trail. Subsequently my charge went from about $1,200 to $2,300. A 92% increase for an additional 6 days !!!!! Because she insisted on using the wrong rate she entered into the system. I called the customer service to complain on the wrong rate and it took me 2 days to get a case no created. Having been told the resolution time frame will be between 3-5 days, I was shocked to find out after 2 weeks that nothing was done on the case. The case was kick started again and after another week, still no resolution because the last reviewer put it in a wrong queue...It's just an appalling customer service right from the local agent to the customer service. This was my first rental from AVIS. Bottom line----I WILL NEVER RENT A CAR FROM AVIS
I had a TERRIBLE experience at the Glacier Airport counter. I was advised by Avis/Costco that I could pre-pay with my debit card. I was then advised that I could use my credit card for a zero dollar hold. I went to the counter to get the car. I was advised that I HAD to present my major credit card. I did. I also informed them that this was supposed to be a zero dollar hold. I also advised that I JUST paid the credit card bill and that it would take 2-3 days for my payment to clear on the card. They had issue upon issue running the card ( the major credit card). Eventually, they realized that it was declining because it was trying to charge a hold fee and my payment had not cleared on my credit card, so it was declining. They then informed me that they would be unable to rent me a car because "they couldn't let it go out on a debit card." I advised them clearly that Avis/Costco assured me that I could pre-pay debit and have a zero dollar hold on my CC. I was told no. They would NOT rent to me. I calmly asked for a manager. I was then advised that "the manager will tell me the exact same thing." I quietly insisted on seeing a manager ( attempting to avoid a scene). The manager ( Andrea) then came to the counter. She also advised that they "could not let the car go out on a debit card." I repeated what I was told by the Avis/Costco call center. She seemed very put out/annoyed. She then advised that she would do a waiver, "only because my card was already charged for pre-pay AND deposit." She originally advised that on the 2nd day that they would charge my CC a deposit also. I advised her that was outrageous to have 2 deposits on 2 cards when I was returning the car the next day. She then decided to photocopy 1) My Montana driver's license 2) My Military I.D 3) My major CC 4) My debit card AND write down my Costco member number. I was very embarrassed. I felt targeted for being a minority but I let it slide as I needed to hurry to get out of town.
Upon return, the car was returned in a timely manner, full of gas, and clean. I was advised that my deposit was refunded ( This was Wednesday of last week). I continued to check my account and look for the refund and did not find it. I decided on Monday to call Avis Customer Service Contact Center. I spoke with Zitta (?). She was EXTREMELY personable and professional. She de-escalated the situation and found that I was charged over $80 because the car "smelled like smoke." I advised her that while I was indeed a smoker, I bought a vape for the trip and that I smoked cigarettes OUTSIDE of the vehicle. I acknowledged that the smell of smoke could have indeed clung to my clothes as I drove the car, explaining the smell. However, I adamantly denied smoking in the car. I advised that I have a receipt for the vape that I purchased. She kindly refunded me the money that was taken without my knowledge or consent, after the fact, after I left the building, with no informational email or phone call.
She provided an exemplary customer service experience. However, after dealing with the counter agents and manager, I would not recommend Avis ( To my friends, family, co-workers, community, or other military personnel that my family is acquainted with). I also do not foresee myself using Avis in the future. I leave and rent a car once a month so that I may go on a military base and shop. This may be a small financial impact to Avis, but I will advise any and all individuals that this company treated me in this manner.
It pains me to accuse or imply that any company condones racism. However, the situation was very clear at the time. I also plan to leave negative reviews on Twitter, Yelp , Google, Trip Advisor, Avis's direct website, AND call Costco Travel about my Avis experience, and ANY OTHER travel review sites to share my horrible experience as a minority trying to rent from your company.
Be advised that the people who book the reservations at (800) 352-7900 are totally and completely different than the rental agents you encounter when actually picking up your car. Herein is the problem. The 800# allowed me to make and pre-pay for my proposed rental car with my debit card. When I went to pickup the rental, the agents informed me that I could not pick up the car because I had used a debit card. Mind you the charge was already applied to my debit card. $311.40. Long story short, their policy appears to be that you can pay for the car upon return of the vehicle with a debit card but you must reserve and prepay with a credit card. This, however, is NOT clarified when making the reservations. I spent over 2 hours in the Houston sun with my disabled mother by my side trying to finalize my rental which ultimately never happened. DO NOT use this rental agency. Their customer service is deplorable. Refunds take over 2 days and are processed in 2 parts. You therefore have to get your money back in 2 installments over the period of 2 days. Additionally the agents at the store are clueless and do NOTHING to help mitigate the circumstances. I will never use this awful company again and I will tell everyone I know looking to rent a car to look elsewhere.
Never use this company - They are the worst I have ever encountered. Refused to check my car when I returned it - we asked them to and they said "We trust you" 25 days later they charged my visa, no phone call, no notice, no receipt. They are horrible. An attorney would cost more and they know it. Don't rent from them
The Marlboro Avis at the Best Western Hotel is great! I've rented from them a lot and only once did they not have a car that was promised online,but today they came through with a car after Framingham,MA was bad.I will give Marlboro,MA a high rating.
I booked a rental car on Priceline,and went to Framingham,MA,because that's where I was supposed to pickup my car and they had previously taken out 44 dollars for collision insurance,which I need back.The guy,Jose in Framingham was lazy and uncooperative.i heard him get a GPS for someone and told them to plug it in.Lazy! He wouldn't work with me to get the car.He claimed my Visa/debit card didn't work but it did in Marlboro,but Marlboro could honor my Priceline,because they sent me to Framingham.I had a Discover card that had 100 dollars on it.He wouldn't take that,all I needed was 26 dollars.Funny,the Visa card worked in Marlboro.Please speak to this guy.Also I need a refund!!!!! Thanks. Kathy LaPrade
I would never rent from this company again. I have been in a dispute since April. I purchased a rental car through Priceline and paid for it up front. Somehow the person at the desk upgraded us to $20.00 a day without our knowledge. She assured us there was not any more charges other then Priceline. We arrive home to find our credit card had been charged an extra $259.00! "Bait and Switch" The car was nothing special and the key fob almost went dead! We replaced the battery.
Avis has poor customer relationship!
I have been trying to get through to the Lost and Found agents at the BWI AIRPORT for two days. No one ever answers the phones. I really need someone to contact me as items are in the car that I need. Please have someone answer....
Rented a12 passenger van for a family vacation paid 4 months in advance show up to pick up the van and they inform me it's on it's way from Louisville they will call me as soon as it gets there... I wait hours go back out to the office they closed for the day. So they have my money I have no car call customer service and they tell me I can set up another rental and repay and wait ten days for my refund.... so pretty much screw me.... Worst company and even worse customer service!!
I rented a vehicle on 6/19 and the rep advised me to extend it'll be the price of my daily rental and a $10 fee. I've been trying to call all day to no avail, so I finally agreed to be directed to the national rental office. I was told that the price would be approx $70 more since I'm using them. TOTAL RIP OFF!!!!
I rented from the City Line Ave location in Phila, Pa this place really needs some retraining. The customer service is HORRIBLE its the closest one too me I shouldn't have to change location to patronize corporate needs to crack down ASAP.
Conformation #18847160us3 Avis at the Airport in Newbern N.C.ripped me off for $60. When I returned the car, their famous sign was there be back in 15 minutes. So I dropped key in box with paperwork and e-mail account to get final receipt. 2 days later credit card was deducted $298 but should have been $237. Called customer service and the said Newbern charged for pet hair cleaning. Now i had 4 adults and 1 child in this car,good luck on get any pet in the car with us to Michigan. Now I know if you check who rented the car before me the got hit for pet hair cleaning because they were the one to cause this problem. That being said who cleans the car could not get all of it out.When I brought this car back a week later and no manager at counter when car was dropped off felt like they could just rip me off $60.Enjoy the money because if problem is not solved soon I will be glad to tell everybody I can about how Avis of Newbern Airport like to screw customers. Call my bluff if you want to, but that is some shady shit.
I rented the van on a one day rental. I was not told nor notified that you moved locations nor was I told that the location would be closed. I included my rental reservation showing that the vehicle was reserved for one day and the address I was supposed to return the vehicle too. When I got there on May 29th a note was on the door telling me to take the vehicle to a different address. Not that Avis was closed. I took the van to the address opened the door on the morning of May29th and a black man with dreads and a accent told me to pull the van around to the back of the building. I did he took the keys and the contract and v you're telling me you charged me for a 2 day rental after i went beyond to get your van returned on the correct date. Without being told that you were closed. Also without knowing that the person that was inside of the Avis rental car that took that keys and contract was not an employee of Avis? Why would you think you can hold me accountable for your screw up? I want my money refunded to my card asap.
I want this situation sent up to corpoarate managent asap. Enclosed is a screen shot of my reservation showing the return location and address. I do not know why Avis is going this far too steal money from me. I have used this company several times and v have never been stolen from. I am appauled and this is causing me a great deal mental anguish.
I am hoping to reach someone at the top. I reserved a luxury car from Avis, because my SUV was being seviced and I had a business dinner with a very important client. The reservations was made to pick up near my house since I did not have transportation. I received a email prior to pick up stating I needed to pick up at the Airport which was over an our from my home. I made several complaints to several ppl a general manager was also invoved I was told they gave my car away do to the prom and there where no other Luxury cars in the city at all I have dealt with this company for 25 years and I am very ashamed of the customer service I was given I will continue to try to reach someone at the higher chain of co and truly I very dissatisfied customer.
I rented a car with avis and the car was impounded cause i didn't have my id on me. And i called to get my things out of the vehicle they had the vehicle over a week said they would call never did just called them back and they said the car is rented and they bag my stuff and its lost.
Avis is THE most horrible company. The lies are unbearable. They have bad business practices and inconsistent pricing. When they are called on the carpet for their wrong they doings, the customers suffer.
I will definitely not do business with Avis again. There are other companies in the business to give my money to. Good thing we have choices.
The bad part is that they claim to not know their corporate office numbers and the gate keepers keeps you from getting to the people making these crazy decisions.
Horrible HORRIBLE Company! They made my reservations for the wrong month! We called in March 2017 for October 2017 and it was booked for later in March! Thank God we discovered that when we printed the reservation and when we called to correct the date, WE WANTED OCTOBER NOT MARCH, they NOW want over one hundred dollars more and it is for a 4 day weekday rental!!! And we wanted to secure it SEVEN MONTHS before we need it! Sooo we called to correct it and protested the rate change AND they hung up on us! Then when we called back, they kept us on hold and never picked it up again!!! DO NOT EVEN BOOK WITH THIS COMPANY! PLEASE DO NOT NOT NOT BOOK WITH THIS COMPANY!!! By the way, Hertz gave us a MUCH BETTER deal so this is good after all, we will NEVER NEVER NEVER Book with Avis (or Budget, Avis owns Budget remember!!!) again! Good Riddance Avis!!! You are a Horrible Company!!!