Avis will tell you one thing and never do what they said. Then when you call back you get put on hold forever tried to get a supervisor was put on hold. No one ever came back to the phone
I recently left an item of value in my rental at the Detroit Metro Airport location. I called immediately to report the loss. Success was met in retrieving my property, and it was promptly mailed to my home in New Jersey. I am extremely grateful to DARRYL and the staff for the diligence they demonstrated in helping me. They take customer service very serious!
My name is Nathaniel Torrance Iam a 61 yo Black Male a U.S.Navy Disabled Vietnam Veteran who served this country willing to give my life at any time.The customer service here in Atlanta, Ga.treated me like I was some animal which I was a employee for Avis in the early 80,s shuttling cars.I have been renting from Avis for over 40 years.I needed a small car in Aug 2016 because I had 2 Prostate Cancer surgeries .My friend had to help me drive because the pain was unbearable and no one would keep her pet so we had no choice but to bring him..I was unaware of the pet hair policy and barely could do anything.This was the first time I've ever had this happen with any rental.Nobody at Avis will help me with this $75 fee on my card..I believe that was the last time I'll ever rent from avis again.I'm getting in touch with my VFW magazine to have them write and article about the treatment at Avis on how Veterans and soldiers whom are sick is treated.