Information, reviews and public commentary for US companies

 

Avis Rent A Car

Rating
0.679443
Address
3400 E Sky Harbor Blvd
Phoenix, AZ
85034-0927
County
Maricopa
Contact
Dennis Moses
Role
Manager
Phone
(602) 273-3222
Fax
(602) 273-3215
Annual Sales Est
$129,800,000
Employees
550
SIC Code
7514
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Demmi - 6 d 10 h ago

1

Do Not RENT FROM THEM!!! I returned my rental on March 16 th it's the 31 st and I still haven't got my deposit back!!! I keep getting the run around!! DONT DO IT... STAY AWAY FROM AVIS

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DCM - 13 d 9 h ago

0

I rented a car in November of 2019. I returned the car with no damage. Now, on March 23, 2020, I received a letter from a Collection Agency that I owe Avis for Hail Damage. I received no notice from Avis since returning the car in November of 2019, then, a company I have done business with for over 30 years treats me like a common bum. This is simply not right. Chasing old loyal customers away with bogus claims sent through a collection agency is not a way to built a bigger customer base.

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Mark Halvorson - 16 d 3 h ago

0

Mark Halvorson (hidden) here , I was in an accident and have to deal with insurance companies about who is paying for what. I have rented a truck from you guys for 5 weeks now and need to extend it to 6 weeks. I call and Denise tells me it is $901.00 to extend it another week. Are you kidding me, I go on line and extend it thru the same location for another week and it costs $353.00 to extend it. What are trying to do, drive customers away? You guys are missing the boat when it comes to customer service.

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La Toya A Townsend - 22 d ago

0

Good morning,

I need a member of management to contact me in regards to rental agreement (U499394615/ VCR3280196)

I rented a white Chevy impala on 2/1/2020, and when I picked the vehicle up the representative (sein) at the barker cypress texas location, stated to me that they were low on cars, he would rent me the Chevy impala( "the best he had in inventory at the time") ,but it has mirror damage. When I realized that the damage was not to the mirror itself, that I could still use the mirror to drive, I accepted the vehicle, a pink inspection ticket was marked with the exact damage to the vehicle, and upon return the vehicle was inspected, and had no damage. I have enclosed the copy of the pink slip, and my finalized receipt. I would appreciate a full refund to the card charge, as this seems as avis is trying to stick me with repairs that not from any cause to avis property, I have been battling with avis since renting with avis in December of 2019. I have to believe that avis chooses to practice unethical standards, because someone else damaged that vehicle, but I am to pay? Not fair! Again i would like this matter throughly investigated, a call from someone in management that can have this matter urgently resolved, and a full refund, as I have a pink slip, so the original is with my documents too. Please reply back to the email, and by phone @ (hidden). In addition, I have also disputed this fraudulent charge with amex, as I also have extended car rental warranty with them. And since avis took the liberty to charge me for damage that the knew of prior to, and when renting me this vehicle, I have also included amex. Again please process a full investigation, and do better with being ethical, with your consumers, in addition to training,and coaching for all employed at avis.

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Charlotte - 34 d 14 h ago

0

I will be pursuing Fraudulent charges against Avis. I wanted a refund and was instructed to follow certain steps. I was informed four different stories. So lies are the norm for this company. I want my 268.00 refunded immediately, not 7 day process period which is also a lie..I have taken to FB to air the dirt on this compnay

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Uber Hertz Program Nightmare - 54 d 8 h ago

I want the corporate information for the Chicago Avis location. I was charged $1314 for a rental I had for a total of 2 weeks and 5 days. I have been getting the run around between the local branch and Avis customer service. Each of them are saying I have to take the issue up with the other. Now the local branch has stopped taking my calls! I'm tired of being taken advantage of. I am calm when I speak to the CSRs, and I just want to pay a fair price. I don't dispute that I returned my vehicle late so I expected a reasonable late few, but $508 is NOT REASONABLE! I do not appreciate the back and forth. I know that I am an insignificant person to such a large corporation, but without people like me the company would not be as successful. I was not evading anyone, I returned my vehicle as soon as I was asked. This whole situation is a nightmare!

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Toy - 56 d ago

0

After a no fault of my own collision on 12/16/2019, I turned to avis to keep me mobile. I must say that keeping me mobile has been a very unpleasant experience with avis,To say the least! The first unpleasant experience was the late charge that appeared on my statement when dropping of the first vehicle, that was rented 12/23/2019 even though I received the car much later than promised, the representative stated that he was having the car cleaned, even though I had a reservation, and arrived 20 minutes before pick up to sort out the payment and any unseen delays. The second was my rental on 1/13/2020, the vehicle obviously had a bad rear driver tire, in addition to no spear or repair measures equipped in the vehicle for emergencies. On 1/14/2020 the vehicle got a flat tire while I was driving on the freeway, I had no Choice but to contact roadside assistance, as the party, and highway patrol that came to help could not, due to no spear tire in the vehicle, I was then had to go to DFW airport to get a vehicle, and the condition of that vehicle was deplorable to say the least, it had an order of mold, the back passenger side was soaked with a substance, that seemed as though the vehicle was from a flood, when I called to get a replacement I was told that there were no vehicles available! now I'm receiving a bill for $414.33 for vehicle repair, emergency roadside assistance, and administrative cost. I also received a $29.18 charge that could not be explained and had to be refunded, then I get a charge $9.33 which avis is claiming is for tolls, that I don't recollect going through at no point in the rental, and last but not least is the horrible customer service I received on 2/8/2020 I contacted the representative at the cypress location where I have been renting from since my collision on12/16/2019, on 2/5/2020 to advise them that I was notified by my dealership that my vehicle would not be ready on 2/7/2020 and I would like to extend the rental for an additional week, he stated no problem, call on Saturday 2/8/2020 to extend the rental. I called at 9am as my rental was due by 10am, I was rerouted 3 times before getting a person to help me, she then place me on hold for 20 minutes, to only tell me that I would be charged $230.00 unless I return the vehicle. So that left me 25 minutes to get the vehicle back. This has been the worst experience with a rental company to date, I have spent over $1700.00 in rental with avis since 12/16/2019, and the have had nothing but bad experiences. I hope this email get me a through investigation into the issues contained in this complaint, in addition to some additional training, and coaching opportunity for avis and those employed by avis!

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Anonymous - 63 d ago

Joke rented car we reserved online and when we got there to pick it up they didn't have that car available so they Quote us double on the amount of rental we except there's no other choice hand when to return car that was very dirty and unvaccinated and washed but and because we vacuumed it for we returned it we were late returning it and they charged us for another day when called to complain they offered $20 courtesy refund and when I speak to supervisor when he gets on the phone tell him about it and he could stop $5 from discount for a escalation charge we'll never went from them again and do not recommend them at all

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Anonymous - 76 d 7 h ago

0

They are a big rip Off I won't rent from them ever again

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Kristal - 78 d ago

0

I rented a car in Oct and was correctly charged. Then in NOV I was charged when I did not rent a vehicle. I was also Schaefer twice for toll roads. This company uses your information and charges you multiple times even when you do not do business with them. It is going on two months since I started this dispute of charges. Do not do business with Avis, they are a shady business and are scammers. Go any where else for a rental car.

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Cynthia Nyeche - 104 d 23 h ago

1

Cynthia nyeche l rented a suv from avis in the city of Ontario ca. On the return date,l asked for a extra day,on the next day l lost the key? Called l believe the main office they transfer me a three party towing company ,he came with a flatbed since it was a Ford explorer 2019,when the driver arrived he said he needed to call another truck, l was confused he came with a flatbed! 9 hours later another truck called said he had a flatbed, here's where l get suspicious, 3 days past truck was not moved,called again for services, towing company calls stating his at my place,l say ok then he said the same as the others in a text"l have a flatbed lm sorry l cant pick your truck up,l was tired of these people ,today my nephew called them, same story they told me we will send someone out,same procedure which is costing me??????? Today is December 25,2019

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A. Martinez - 160 d 9 h ago

0

Oct 19th I had a flat tire and called Avis to let them know about this, they sent me over to there dispatch unit to contact a tow truck to pick up car. I was told i would have to ride with the tow truck back to the airport rental office to pick up new car. Tow company texted me it would be 120 mins before pick up, now I am upset cause I have a 5 am flight on Sunday morning, and it is 1900 on Saturday night. As i wait for my tow truck that never arrives, I called the dispatch unit again, they dispatch a new truck and it will be another 120 mins till pick up. By this time ist be almost 4 hours and have had it.. I call Avis and let them know the car is parked in front my aunt's house and keys will be there. I am head to hotel to go to sleep. I take Lyft to the airport, stop at Avis rental counter to explain the situation and why the car is not with but parked at my Aunt's house with a flat tire, also letting them know the tow never came. The lady at counter assured me that there manager would make sure the car was picked and back that day. (sunday) On Monday mid day my sister text me to let me know the car is still at my aunt's house. So I call Avis a four time and explain the situation again to the agent, he starts a investigation why the car hasn't been picked up. He has the another Tow truck to pick up car, 5 hours later they are there to pick up car finally. I think its the end of hit..... but i check my credit card and they charge me two extra days even though it there fault car hasn't been picked up. I call customer service a 5 time, i explain to the agent again the story, he starts another investigation, in 5 to 7 day i will get an email whether they will credit me the two days. I also called an Employee name Janis (866-724-822 ext 6249 ext: 62496) i leave a message for her to call me. Janis never called me, even though i left her a second message. I used Costco travel to book my car and this is the company they recommended. I let them know of my horrible experience with Avis and suggest not to rocommed the ever again;

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MONIQUE R HODGE - 110 d 10 h ago

0

they did the same thing to my daughter ON 12/17/2019 I am reaching out to BBB

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MONIQUE R HODGE - 110 d 10 h ago

0

Do not rent there my daughter rented a car for business and was on the interstate and car overheated they were to pick her up and after an hour told her they could not find her. So she let the car cool and called again. The Avis rental person told her she would have to switch out cars after litterally 6 hours between waiting on tow and getting to the nearest Avis they did not know anything of her arrival. She was told to stand outside and after standing for 15 minutes and all the customers in front and back of the line had gone she was finally given a car not even close to what she had. which was a 2020 Dodge Journey. She now has to drive a KIa which is a car. I am so upset after this I will reach out the the BBB. It is too much going on in the world, and not to mention when the tow driver picked her up he told her she was the second car out of Atlanta to need tow. The guy Alex at the Atlanta airport is no help roadside assistance is a joke. Worst rental company I have ever seen. Can't wait until she takes them back there crap and from now on Walgreens needs to do business with Enterprise or Budget and I will let them know as well.

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Ms J - 124 d 9 h ago

0

Do not rent from them. I've been trying to get back a mere 185 dollars for a lock that I never used. They take forever to email you back and say that I am right and then 3 weeks later I email them again due to no response and they say yeah sorry you did use the service. No I didnt and I called the towing company as well as the rep and told them both I found the key.

Total RIP off. I will never use them again and so much for taking care of veterans. Good job Avis with the manager making a salary of over 100k and you cant gove me back 185 dollars. Wow

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Juanita Rann - 126 d 46 s ago

1

Hi, I rented a car from Avis and the car broke down the same of the rental leaving me and 6 passengers stranded. The Avis Towing Car Service came and picked it up. I went back to the same location that I rented the car and paid for the day of service which I did not have the car the entire day. I have been trying for 3 weeks to get my a refund of $630 that I was charged for a car that I did not have. This has been the most frustrating thing that I have dealt with in getting my money back. I am still going to keep fighting until I get my money back.

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Step - 137 d 2 s ago

Did Avis car rental have 401k 2014 for workers

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susan t - 145 d 7 h ago

5

My name is Susan T. ,. On Sunday November 10, 2019, I received a phone call from a hospital located in Springfield, Mo. It was a call no parent ever wants to hear. They let me know this was an extreme crisis and my daughters was desperately holding onto life, I immediately called the nearest car rental office which was 'AVIS/Budget'. The manager was so very understanding and said he had a car for me and that they close at 1:00 pm on Sundays. My husband and tried to get there before the Rental Office closed but we were nearly 20-30 min. late So, I called the manager and explained to him that my daughter was in critical condition. He was nearly home ...but turned around and came back!. I was in tears trying to let him know 'why' I had to be with my daughter. This Branch Manager, Mr. Mike Rudolph meet me at the door and by then I couldn't hold my tears any longer. He helped me with the paperwork and quickly explained things to me .Also let me know if I needed the car longer to just call and we would work it out later and to NOT WORRY about anything except getting there safely. He showed compassion... I cannot thank him enough.. I've never experienced such kindness with a business. To Mike, Thank you sincerely, Susan BlessYou

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Carissa Ann Carisse - 153 d ago

1

Rented and returned a car with no damage at the Denver Airport Location. The return was accepted by an Avis employee on 8/18/19 at 1156. At 1326 on 08/18/19, I received an email with the final bill for the amount I expected to pay. On 10/15/19, two months later, I received a letter saying I was being charged for a cracked windshield and charged me $210. There was no crack per my two witnesses and the employee who checked the car on return. They did not respond to the calls or emails I sent them when I received the letter. They never provided proof of any damage or that the windshield was even replaced. I received an email confirmation that they received my email on 10/15/19 and would respond in 3-5 days, but they still have not responded 20 days later. They just charged my credit card. I found two other complaints on this Denver location's Facebook page for the same scam about the same time. I could never rent a car from Avis again due to the lack of integrity ripping people off.

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Toy Corbett - 158 d 8 h ago

0

(LOST & FOUND),

My husband and I rented a car from PAYLESS rent a car which is own AVIS. We had made reservations ahead of time so that once we landed we could pick up car and go, BUT!!, no that's not how it went. We had 2 wait over 2 hours 2 pick up our car BECAUSE they had NO!! CARS @ all, wow. Then upon our return home VIRGINIA BEACH, VA I remembered I left 2 items under the seat of the car that were quite expensive, their LOST and FOUND DEPARTMENT is a JOKE!!!, they would keep me on hold forever then they'd hang up, give me wrong numbers to call, sent me a email saying they didn't have it, but when I called them they said I needed a vehicle #, but they couldn't provide it for me I needed to contact location we rented the car from BUT they said they do not have phones at that location. They would not provide me with a corporate # or any other number or suggestions that would, or could HELP ME RETRIEVE MY ITEMS. So the company I work for, coworkers, family and friends will never rent a car from PAYLESS / AVIS RENT - A - CAR again, because they understand how valuable the items are to me, and how important and valuable GREAT CUSTOMER SERVICE AND TO HAVE INTEGRITY MEANS!!!

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Former Avis Employee - 157 d 8 h ago

5

As a former employee (twice), I can tell you this happens all the time. They overbook on purpose. EVERYONE does. It's how they make sure they make a profit. If they had a car waiting for everyone that had a reservation, imagine all the people that didn't show up. Then imagine all the money they would lose on each rental. Now I don't know what day of the week you arrived, or the time, but may I suggest that in the future, you get there as early as possible or as late as possible. The weekend rentals will be returned or returning and if you get there late, the daily rentals will usually be turned back in. Or reserve an offsite rental location. As far as your lost item, first, you left it there. It is very possible it wasn't noticed by the service agents and picked up by the next renter. Cars are turned over fast at airport rental locations. You said you didn't know the #, but I just googled it. Avis Car Rental Virginia Beach, VA (hidden) Open Closes 7PM Avis Car Rental Virginia Beach, VA (hidden) Open Closes 6PM Avis Rent A Car Virginia Beach, VA (hidden) Open Closes 5PM Avis Car Rental Chesapeake, VA (hidden) Open Closes 7PM Avis Car Rental Norfolk International Airport Norfolk, VA (hidden) Open Closes 12:30AM Avis Car Rental Bromley Shopping Center Norfolk, VA (hidden) Open Closes 6PM Try to be a little proactive. You found this site.

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Kiss my butt Gavin - 163 d 8 h ago

0

Avoid the Monterey, CA Avis/Budget tag team Mother-Son combo of Gavin and Colleen Brown at all costs. They have absolutely ZERO business operating a customer facing franchise. To say they lack customer service skills (actually skills to interact with human beings) would be an insult to those that lack those skills. NEVER have I come closer to getting into an actual fist-fight since I stopped playing hockey. This mama's boy was taunting, condescending, rude, obnoxious and aggressive....and momma was just as bad.

I will pay 3 times the amount to not have to give this company 1 dime of my money going forward.

Calling customer service is a joke....the entire enterprise is protected by layers of CS reps who will do nothing.

I do have the entire event filmed on my phone....deciding what to do with that....

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Felix - 168 d 4 h ago

0

Rented a car in glasgow scotland for 16 days. Got charged $156 cleaning fee after I was told at the desk alls well.

No upholstery stains were left just normal foot tracking. There was no contact with me just a charge on my credit card.

I complained to Patricia in customer service hotline that we left the car in good condition and was told to " PROVE IT".

I have never encountered such a scam in the 35 years I have been renting cars.

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Jay - 195 d 9 h ago

0

I'm going to SUE you all for 10million dollars

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Anonymous - 198 d 5 h ago

I made a reservation for today...I got my confirmation email and number with the words Savannah your car has been reserved you are all set to go. Got a Lyft ride to Avis only for the guy behind the counter to tell me they have no cars for me..Yes he sees my reservation but apparently this is what Avis does. They allow you to reserve even if no cars are available then tell you there is nothing they can do! So I needed having to walk home cause I wasn't going to pay for a Lyft ride home since I should of been driving an Avis car home. Called customer service and they are just as bad...anyways Avis has horrible management, customer service and policies to allow this to happen constantly. I will never use them again!!! Luckily I called Enterprise who picked me up and had the car I reserved there. I had no problems with Enterprise they are professional and courteous.

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