Wish I would have read these posts before! I just got scammed out of another $100.00 because of the Avis counter persons incompetence - I could say "illegal practices" but it's a fine line and I'm trying to be nice. It's not the $100.00, it's the principle! Hertz may be a little more expensive but not in the long run! I'm going back to Hertz!
I will never use AVIS again! I made a reservation in December and my credit card was charged $242.48. On January 16, 2017 I had to cancel and was told I would have to pay a $50 cancellation fee, which I understood and the credit would post to my card 3-7 business days. Today, I have made my fourth (4th) call to Avis to check on the status of my refund. Again I am being told it takes 3-7 business days for a refund. At this point I should send Avis an invoice for all the time I have spent contacting them.
NEVER NEVER NEVER WILL I USE OR RECOMMEND AVIS
Avis is the WORST company I have ever dealt with in my entire life!!! I have told everyone that I know to never, ever rent from them.
NEVER rent from this company. They are complete SCAM artists. They cannot explain the fees we were given and was charged $700 MORE than we were supposed to be charged. Called multiple times and was told it was in my contract, which it wasnt. asked for a copy of my contract and they said it would take 7-10 business days to get my contract. I have over $800 in charges and they can only "justify" $320 of them. The rest that cannot explain. DONT RENT FROM AVIS.
We booked and pre-paid for a rental car for Avis Sacramento Airport on Priceline and had all documentation to prove it. We paid with a MasterCard Debit FDIC Insured and we were insulted and refused rental by Manager Lea Hazzard, who while inusulting us, was loud, obnoxious, insensitive and unprofessional. She had the worst customer service and insulted and over spoke to her customers. This was a terrible experience with Avis Rental Car Sacramento Airport. She did not answer the phone when Priceline called regarding our immediate complaint, refused to rent to us and she had no intention on facilitating our refund. SHAMEFUL.
My husbands mother died and we made flight and car reservations through priceline to rent an avis car. We actually had to go to the process twice, because we were unaware that we had to select debit instead of credit and we were charged for that simple mistake. This reservation was made with a debit card and accepted and my husband was told he would not be able to use his debit card, not with a bank.
I spoke with Lea Hazzard, manager at the Sacramento Airport, and i was very frustrated in speaking with her, because she had the worst customer service I had ever had, she would not listen and spoke over me the entire time I was speaking and told me, that "She was the important one here, not me". WOW. She was insensitive, unprofessional, rude, and absolutely displayed unacceptable behavior towards me during our phone call, for the entire call. She and Avis should be ashamed to call this manager an employee.
She made our experience and trip to Sacramento a nightmare and she should not be working in any customer service capacity. We will tell everyone I know about this experience and urge them not to use your company. Rated F- for Customer Service and Overall Professionalism. .
hi we are looking to set up franchise of Avis rent a car in srilanka
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Carol: will never rent from them again. Son was stranded in Lubbock Texas. A friend put his Credit card info up for a car because my son had no card . When he returned to Utah we turned the car in using my credit card information for payment. Needless to say BOTHcards were charged,the friends card charged for the rental. Mine for the actual cost of the 500+ dollars that was the actual price on the agreement, friends card charged $890.00 for what we can't find out. Avis corporate has no record of this charge but it is right on their bank statement. This was for a 5 day rental. They suck big time, you can never contact anyone at this company that can help with this problem. A complete runaround.
Avis please contact me at (hidden)
CAR RENTAL EXPERIENCE WAS GREAT-CUSTOMER SERVICE FOR BILLING/COMMISSIONS SUCKS! heaven for bid someone actually try to reach a live person in the accounting department to see if a commission has been paid. Got the total run-a-round! Finally sent in a customer service comment to try to get help. Still have not heard back. Spoke to the first person, very broken english, gave me a number and extension that started me all over in this vicious circle of holds and no pick-ups! Then got "Diego" who was of no help at all and left me on hold for 30 minutes till I finally hung up. I called back and got "Edward", briefly explained to him what I needed and he could not locate a supervisor, sad just sad. He tried but cannot access the information I needed.
Avis will tell you one thing and never do what they said. Then when you call back you get put on hold forever tried to get a supervisor was put on hold. No one ever came back to the phone
I recently left an item of value in my rental at the Detroit Metro Airport location. I called immediately to report the loss. Success was met in retrieving my property, and it was promptly mailed to my home in New Jersey. I am extremely grateful to DARRYL and the staff for the diligence they demonstrated in helping me. They take customer service very serious!
My name is Nathaniel Torrance Iam a 61 yo Black Male a U.S.Navy Disabled Vietnam Veteran who served this country willing to give my life at any time.The customer service here in Atlanta, Ga.treated me like I was some animal which I was a employee for Avis in the early 80,s shuttling cars.I have been renting from Avis for over 40 years.I needed a small car in Aug 2016 because I had 2 Prostate Cancer surgeries .My friend had to help me drive because the pain was unbearable and no one would keep her pet so we had no choice but to bring him..I was unaware of the pet hair policy and barely could do anything.This was the first time I've ever had this happen with any rental.Nobody at Avis will help me with this $75 fee on my card..I believe that was the last time I'll ever rent from avis again.I'm getting in touch with my VFW magazine to have them write and article about the treatment at Avis on how Veterans and soldiers whom are sick is treated.