Information, reviews and public commentary for US companies

 

Avis Rent A Car

Rating
0.696154
Address
3400 E Sky Harbor Blvd
Phoenix, AZ
85034-0927
County
Maricopa
Contact
Dennis Moses
Role
Manager
Phone
(602) 273-3222
Fax
(602) 273-3215
Annual Sales Est
$129,800,000
Employees
550
SIC Code
7514
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Irate Cust - 1 d 18 h ago

1

To Nora Henry and all, 1(hidden) (hidden) Rental date: 07/25/2019 Rental#: U255150486 VCR#: VCR2850041 Case#: 2955508 Why should I have to pay $253.70 (total expense for services & repairs) for your mistake in giving a rental car (VW Jetta) that has defective tires and no spare tire. You all have not reported it to the federal agency as this is a safety issue and could cause injury to other people. We were given a 2nd car in Orlando airport with same issue until after a 3hr ordeal they gave us a different car. I have all the pics even from the towing company. It is not my fault and you all need void this bill in full. Manavi Sallick (hidden)

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Marks - 4 d 6 h ago

0

Avis is the worst car rental company!

I had a ONE DAY rental agreement in Florida with a contract of 592 USD and they charged 1.611 USD without any notice. After charging back the amount on my credit card and several Emails to the rental location in Port Lauderdale, I received an official letter today from Avis headquarter, that "due to my non payment, my car rental privileges at Avis, Budget and Payless have been terminated". Thank you Avis for terminating my privileges at the worlds worst car rental company!!! I promise to never come back to your company!

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Anonymous - 7 d 1 m ago

0

Stay away from this place. They are the most rudest and untrusting people ever. I have been trying to reach corporate headquarters to solve this problem but none of them will give me a answer but sending me to customer service. Hope to here from them soon. #(hidden) I will go to BBB and whatever it take to get my $1300.00 dollars back. For giving me a horrible truck that left us stranded for 7 hrs on the road plus the 2 hrs it took to fix it. I am so upset that you have people that can treat us like this.

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T. NEALY - 10 d ago

I rented cars from AVIS from January 2019 to May 2019 over 5 separate rental agreements and deposits and noticed after my last rental return that my deposits was me never refunded back to my account. Also I booked with Expedia twice and was charged more at location when picking up cars. I will never rent with these scam artist again at the Baltimore Washington International Airport in Hanover MD

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HR - 12 d 5 h ago

0

SADLY NOBODY AT AVIS READS OR CARES ABOUT THESE COMPLAINTS....

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Holly R - 12 d 5 h ago

0

Worst place ever to get a rental. Nothing but a bunch of crooks. Rented a Tahoe from the Philly Airport location. Told them the tank was not on full when I was doing a walk through, they said no problem we'll make a note, just bring it back at the same level so I did. When I returned the vehicle they said I owed them for the fuel. Took the ticket inside and explained to the people in there, they were understanding and took the fuel charge off, gave me a new bill which I paid for $556.63. 5 days later I get a charge for $111.56 for fuel, which is unauthorized. Been trying to call the Philly location all morning, no answer were talking 23 times so far. Talked to the world wide customer care, no help at all so I asked for a manager. Talked to Tory, no help at all said they would not reverse my charge. Still trying to get in touch with Philly to no avail. Called my bank and put in a dispute. I'm furious beyond belief that they would charge my card after they took it off. I will never use or recommend AVIS.

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Dan F - 14 d 34 m ago

0

This has got to be the worst rental car company in the world. I was in the middle of booking a intermediate suv with a price of $230.37 and hit the pay now rate and the price went from $230.37 to $401.09 plus fees for a total of $539.37. When I called customer service I was told prices change all the time. How does a price change in the middle of a booking? Or is this Avis way of scamming people out of money. I will be reporting this to the BBB. These companies need to be held accountable for their scams

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Linda Grodin - 14 d 5 h ago

0

On July 16th 2019 I picked up a Mitshubishi at Albany, NY airiport. My windshield was so dirty it was hard to see. The women who showed me to the car said she was busy and had to go back to her booth. I drove around to find someone with a Avis vest on that I could ask for some help. He cleaned my window, connected my blue tooth, found the outlet for my phone charger and marked the scratches on the car. He said very nicely, "I am not customer service, but I can help your". The next day my check tire light went on. I checked the tire and was not flat. Three days later I had a flat and was told by 24 hr Road Side Emergency Service operator that it was my responsibility and I should take it to a gas station. I did, on a floppy tire. They found the leak, tried to plug it but it was too large, They went to change the tire; opened the trunk, to find no spare and no jack. I was eventually towed to another Avis rental place and offered another car. I declined. I was told that some cars came without spares. The potential danger this practice and this attitude portends is why I recommend no one ever rent from Avis again.

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THE BRIDE - 15 d 6 h ago

0

ON MY WEDDING DAY WENT TO PICK UP MY CAR 7/27/19. A BEAST TELLS ME IT WAS A WEEK AGO AND THAT SHE SENT CAR BACK ON MONDAY. ITWAS THE WORST, I HAVE EVER BEEN TREATED ON SUCH A EVENTFUL TIME OF MY LIFE. THIS WAS PENN HILLS OFFICE RODI RD 15235 PITTSBURGH PA. HAD EMAIL CONFIRMATION ON PHONE WITH CORRECT DATES. I WOULD NEVER RECOMMEND THIS COMPANY FOR ANT OCCASION, BUSINESS OR FUN..

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Tracy - 24 d 20 h ago

0

The worst rental company ever. Personally I think it's best you bit the bullet and spend your money at a hertz budget or any other rental company instead of them. I was charged 1291 for two days in which they took 500 off my card and still said the total amount was 1291 they explained to me that it was nothing they could do even though they caused the problem they literally changed my contact. The very next day when my contract ended I was told it was 1110 they wouldn't check my case number nor did they give me any information why they wouldn't. WORST COMPANY EVER!!!! Never ever use this rental car company

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Jossie - 29 d ago

0

I reserved a car to be picked up at 12 pm a week before pick up date. I went to the store to pick up the car but it was not ready. Lisa form the store told me that my car was not there that I had to wait until 3 pm when they had one available. I was very surprised, so I needed more information on why I needed to wait. Lisa kept telling me that she had no car available for me, all she had was a pick up truck which I did not want because I did not need a pick up truck, and that was it. I was telling her something when she went to pick up the phone, living me standing there talking to the air. Lisa finished her conversation on the phone, but was not professional enough to come back to me to continue talking about the situation. 2 other people/worker were there, did not care to asked me if I needed help. The other lady who works there as well came up to Lisa to talk to her and she did not care I was standing there. Lisa has no customer service what so ever. She needed to find out if there were a car available at a nearest location and notify me. I don't know how Avis train their employees, but for sure they don't teach them how to solve a situation. So Avis charged my card when I reserved by 12 pm, but Lisa thinks it was ok that I needed to wait? I called customer service all they did was apologized and find another car in another location. Not even a 5 dollar discount at least for all the time wasted. I needed to be at a place by 6 pm ad I was not able to go thanks to great employees at Avis in Orange City Florida. I will remember the horrible experience and I will continue to rent from other places better than Avis. I won't even care about the price. I rather have better customer service and my car on time.

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Julie - 33 d 6 h ago

0

I was treated very rudely by Lurunda from the customer service department. I was respectful and polite to her but she was not. When I asked to speak to her manager she said she didn't have a boss but that she would file my complaint in the "manager's box" and that they would contact me. That didn't happen. She also said she would email me my bill, which she didn't. I will hesitate to use Avis again due to her treatment of me.

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Gilbert Olivera - 38 d 14 h ago

2

I'm a 61 year old disabled Navy veteran who needed to rent a car for my wife on July 9th, 2019 from a Santa Monica, California location. The amount that I needed to debit was $62.00, which I did at around 12noon. The person that I spoke with was a Badra, who debited my card for $62.00. The following day I saw two debits of $124.62 and $71.34. when I called about this problem to Avis, Mr. Badra said he was sorry for the mistake, and did not offer any help or refund. This is absolutely wrong and disrespectful, not to mention illegal. Avis should be reprimanded from operating their car rental business, or at least reprimand the employees who do wrong, and find a way to refund the overcharged money back to the customer. At the moment, I'm still waiting for my transaction dispute to be processed from my bank.

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Chuck - 40 d ago

0

My name is Chuck Chandrasekar-a new hire - went to orientation,meet with Timothy operations manager. He claimed that I and another new recruit are not on the new hire list .He used unethical business communication by asking me that I f I got hired by Avis or Budget.I dont know how long he worked for Avis Budget or what he knows about the company.He can't treated new hires like that.And this Morning,when I spoke to CSR to speak to HR,the operator claimed that I was calling the wrong number and gave the same number that I was talking to. Furthermore,I am irritated by the silent treatment that I am getting from Mario Lava,and Denzel hiring mangers about orientation.I am bringing this matter of egregious conduct to your attention. Thank you.

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MOVE4ALL, INC. - 43 d 1 h ago

0

Do not pay their bills to contractors! These people are a JOKE!!! Do not do business with them. They literally have said "The check is in the mail" for 3 months now....LOL. $129,000,0000 a year and can't pay a $700 bill. They have wasted more money and time in man-hours hiding from us an avoiding us. Wonder what they would do if I rented a car from them and never paid them.......

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ANGELA MATSON - 63 d 5 h ago

1

I have rented from Avis In Lewisville Texas 4 times in the last 2 months. I can say the young man has always been very nice to me and very quick at checking me in and out. Now with that being said...I rented a Volkswagen Jetta to go on a road trip with my girlfriend to pick up her 2 sisters in the middle of nowhere TX. on the way to get them i was in stop and start traffic for 2 hours in 95 degree weather (interior of the car is completely black) and the auto assist where the engine shuts itself off every time you stop was stuck on. So, every time..and i mean every time i stopped the air immediately got hot and there was not recovery...I tried calling Avis and that was a mistake i spent 2 hours on the phone time in my life i will never get back to be told to go to the nearest Avis which was 60 plus miles from me and it was after hours lol. Then when we got to our destination the next day and went to load up the luggage the trunk was FULL of someone elses gear. A tent/sleeping bags/clothes/tools and a tool bag/jumper cables/extension cords tarps..even duct tape all that was missing was the shovel if you get what i mean. BUT that meant nowhere to put everyone's luggage. here is the kicker I had through my over night bag in the back seat and didn't notice it was sopping wet. i am guessing from a cooler in the seat. Try calling Avis for help you get reservations and they say you have called the wrong number they give you a number and it goes back to reservations. The guy at Avis gave me 30.00 off but he was a bit sour tht I asked and really that wasnt enough.

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Cassandra - 90 d 6 h ago

0

Rented from them recently. Returned the car no problem, lot attendant performed inspection. A week later I received a $317 bill for cleaning fees, which I disputed with the billing department. She later sent over photographs. There is no way that vehicle was in that condition when I returned it and the fact that it was inspected upon return proves that. Still trying to resolve. So a overnight rental went from $53+ to $372+. I think not.

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jooly - 100 d 51 s ago

0

I rented an economy car in DEN and when I arrived I was given an SUV and told they gave me a complimentary upgrade. I said I didn't want an upgrade. I want a fuel efficient car. Was told there were none (even though that's what I rented). I was told it's a "small SUV and milage was very similar. Turns out, the car got 15 miles to the gallon! When I returned it, I talked with Stephanie Rodriguez who claimed to be the GM who made statements to me like "I can't make any adjustments" "you already got a good deal on your rate" "UBER would have cost more" "the price you paid for gas was high" "Costco can't help you" What do any of these statements have to do with me getting 15 miles to the gallon vs 30 miles to the gallon??? Horrible, horrible customer service!

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Robert Nicklow - 108 d 5 h ago

1

My wife I went to the avis on cypress gardens Blvd in winter haven fl. Today and was treated very rudely my the manager (Latasha) so, we left there without a vehicle. I do not ever want to so business with avis again

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Striper1976@gmail.com - 109 d 3 h ago

Been sitting in mco airport for 2.5 hours with five children for an 1130 reservation . We have dinner reservtion for 330 pm and are still at airport with know vehicle . Plz contact me at earliest conveniance (hidden)

(hidden) the customer sevice woman

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viviana - 120 d 5 h ago

If I could do 0 stars .. Raul the only person that works in the mission valley san diego office in hotel circle.. .. is so rude and not helpful at all .. I rented a car and it smelled like marijuana but didn't think anything of it ... I went to el centro California and when I was coming back I had to stop at a check point and the dogs immediately ran to the car .. after I was sent to inspection the dogs found drugs in the car .. we almost got arrested I had to explain it was a rental .. and we were let go.. when I got to the rental place to return the car I explained the horrible experience I had and Raul didn't care and was laughing all he said is call corporate .. I said why call corporate when you gave me the rental .. I asked if they clean the cars before they give the car to the customer.. and he said all we do is wash it from outside .. his attitude was rude and careless.. I will file a complaint with corporate., horrible experience

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Denise - 122 d ago

Just returned from a trip to Cambridge, UK, flying into and out of Heathrow Airport Terminal 5, where we rented an Avis car. The pick up and check in with the car was easy and uneventful, helpful clerks, clean car, which we drove for a week. When we picked up the car, the clerk said to "return the car here", but nothing else. Upon our return to Heathrow, Terminal 5 to leave, the signage is DREADFUL for Avis car return. We drove around for at least 15 minutes, and finally parked at the Sofitel Hotel where I called the emergency number on the key tag to as where do we return the car? The clerk who answered immediately said, "Short term parking, Level 4". When we dropped off the car, we told the attendant of our confusion and he told us, "Hundreds of customers a day tell us this". So Avis, why not add a colored slip of paper when picking up the car with a map and explicit instructions: RETURN TO AVIS RENTAL RETURN ON LEVEL 4 OF SHORT TERM PARKING. It would be so easy and so helpful and so much a customer service indicator.

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Randy Lange - 125 d 3 h ago

0

We just got back from Florida yesterday. The Avis rental was in the lobby of the Cabana Bay Resort at Universal Studios. We had tried to get in touch and reserve a rental prior to our visit, they never answered the phone! I did reach them one time for him to tell me he was going to lunch and would call me back...that never happened! We called Avis directly and reserved and prepaid for a car as we had an appointment we needed to be at 11:00 a.m..

And wanted to make sure we had a car to get there in.

We went to the Avis desk at about 10:15 to pick up the car and there was only 2 people ahead of us. We waited to pick up the prepaid car for 2 yes 2 hours!!! Ran our credit card again for no explained reason,seeing as it was already said and done prior! The one man ahead of us let us get ours before him!! The agent tried to upgrade us for another $10. We said no we just wanted what we had picked out and paid for already. Hesaid fine and gave us the upgraded car at no charge because he didn't have the one we had chosen. Didn't really tell us where to find the car either. After wandering around for quite some time I called the front desk for help!! And of course we were very late for our appointment!! So frustrating!!!!!

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Anonymous - 131 d ago

Terrible customer service at the Tucson airport location. I was an elite member up until a few years ago, when problems with manager Wendy, drove me to Hertz. I recently made the mistake of attempting to rent again from Avis. Big mistake. Never again!

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Ripped Off - 138 d 22 h ago

1

Avis is charging us for tolls we paid with our own transponder. We have emailed them for reimbursement, but they have not replied. This will be the first and last time I rent from Abis.

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