Information, reviews and public commentary for US companies

 

Avis Rent A Car

Rating
0.723982
Address
3400 E Sky Harbor Blvd
Phoenix, AZ
85034-0927
County
Maricopa
Contact
Dennis Moses
Role
Manager
Phone
(602) 273-3222
Fax
(602) 273-3215
Annual Sales Est
$129,800,000
Employees
550
SIC Code
7514
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Avis does right by its UNSATISFIED CUSTOMERS...THANKS AVIS - 82 d 6 s ago

5

I wrote my review and posted pics the last two days, emailed the dmr no response, i wrote the CEO TODAY, GOT A FULL REFUND AND A CALL, it never should get to this point, mark at the 259 wmkt street location told me since i contacted.corp its out of their hands and id know.that if i worked in corp.america i been working in corporatw america 26 yrs, MARK.WAS STEREOTYPING ME. All my friends is like NOW THATS SERVICE. i grew up 1 block from budget/avis and always rented there over my years,, NOW I HAVE TO GIVE THEM ANOTHER CHANCE.

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Unhappy and frustrated customer! - 76 d 14 s ago

0

Do you have the CEO's name and address. I am having a similar issue with not getting a response from the Las Vegas airport or the customer service. I, too, would like to contact the CEO in hopes of getting my issue resolved. I've only rented with Avis for over 20 years and the first time I encounter a problem, no one wants to return phone calls as promised. I would really like to get my issue resolved before I never rent from them again and before making a complaint with the BBB.

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Wallace - 68 d ago

Do you have contact info for him

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Eric - 62 d 7 h ago

0

Please help, I rented a budget truck from Illinois and it was unsafe driving back blower motor did not work truck severely out of alignment come to find out through the state highway patrol in Ohio that is against the law not to have a working blower motor in the state trying to get a full refund can you please email me any information on how I can get a hold of the corporate office or the CEO for budget truck rental which I believe is owned by Avis my email address is (hidden) (hidden)

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Eugene - 61 d 10 h ago

How did you contact the CEO? I'm having a problem finding any information for any of the top managers.

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sharon k aye - 43 d 7 h ago

0

i almost went down a cliff with one of theircars because the back end would go all over the road when we hit a bump,and when we finally got to a place to exchange our because we were up set they turned us away in this unsafe care.and i emailed the corp office of our exspeirence i heard from no one,so know one.

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Mrs Lane - 41 d ago

0

Avis is bad new. Thw agent in Lisle IL, teies to give me a car that was extremely dirty, and with a broken windshield. She didn't do a walk around with

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Shuntel - 9 d 10 h ago

0

Can you share the contact information because the one in Memphis had did me so wrong these last two rentals I need to talk to someone

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Sandoval - 2 d ago

Nice to hear that. Thanks for sharing... :-)

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Emily McDermott - 2 d ago

1

I am at Los Angeles airport, Friday October 19th, 2:45pm, standing in line with about 100 people, waiting to check in for my prepaid car. 100 people! A woman who just got through the line said it took her 2 hours. This is horrible customer service, and a great way to send customers like me to other car companies. I will be interested to see if you post this or respond to me. Feel free to reach out. I've got nothing to do for the next 2 hours because I'm waiting in YOUR line at LAX.

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Haydee adorno - 23 d 4 h ago

0

I always rent with Avis however this time I was so disappointed that I'm writing about it. First the car was filthy. It looked like it was sitting in the parking lot for months. The interior was worn and dirty and the smell of cigarette was very very unpleasant. Due to our urgency we took the car and decided to make the best of it. It is very surprising that Avis would allow for any of their vendors provide such poor service. I don't think that I would ever use this site agai. Or give my money for that matter.

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Lillian - 24 d 8 h ago

0

I had a horrible experience with Avis at Hartsfield Airport in Atlanta. I had a reservation for 11a.m. Finally at 1pm I was seen at the desk, due to the extremely long line. Was given a car, had to bring the vehicle back, because it was making a loud noise while driving. Had a wedding to attend, and was late because of the run-around.

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Anonymous - 28 d 8 h ago

0

I had a horrible experience at Avis at the Embassy Suites in Tampa Fl. The agent/owner was rude, did not provide the service I paid for via the 800 reservations number. I called corporate office to No avail. No one contacted me back. I would still like to speak with someone about the horrible service.

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sharon k aye - 43 d 7 h ago

0

do not rent from this company,i had the worst exsperence in my life from one of their cars,it almost got us kill by going over a mountain ,the car had somthing wrong with the back end every time we hit a bump in the road.the back ind would cause us to go all over the road ,now this was our second car the first car had a big hard bubble in the tire,their cars are not safe we could not cange cars cause we were in the middle of the desert,so wehen we got to our destination we were so strest and upset we went to one of their locations to change our car and they turned us away in a very un safe car because we were so upsetthey acused of us that said we were smoking in the car,their was no smoke smell and nobody smoked in the car,and we were traving with two small yorkies and she told us dogs were not allowed and we tried to show he on line that they were as long as we cleaned up after them wich we did.she would not even look what we were trying to show her on line and that is when she said she wasnt going to help us and she turn us away with a unsafe car,i emailed the corp office about this and never heard from them,they do not give a crap about customers safty.so donot take a chance with their cars,i give them a rating a 0

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Sam Gozales - 57 d ago

0

AVIS rental company on 5th street in Oxnard, Ca is one of the worst rental site yu will experience. Henry, their agent, is rude, condescending and not remotely interested in renting cars to customers. They lose your rental confirmation numbers then pretend they don't have any available cars to rent out, or they try to offer you an ecoomy car for a full price car. Avoid this location and Henry at all cost-keep your sanity!

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Jacqueline - 57 d 3 h ago

0

I rented a car in advance of trip to France in June . When I arrived with my very tired daughter and grandchildren at the Charles de Gaulle Avis rental facility, I was shocked to find that we would have a more than 1 hour wait to get a car. None of the other rental agencies customers were experiencing the same wait. After advancing in the line I learned that having a reservation meant nothing as they were taking each car rental request individually and then sending one man out to find not the car that had been rented but a comparable car. They were even measuring people's luggage to see if they could find a car with adequate space. The clerks came and went but never were they all available with them frequently switching places while I suppose they were taking breaks. When given the rental agreement with pages of fine print, I did not see one tired and exasperated customer read the pages. We had a long distance to travel and when we arrived at our B&B we found that they had locked for the night and there was no way to enter.

Now comes my complaint. I have received a speeding ticket. While I may have been exceeding the speed limit which I was not aware of, I never exceeded the rate of faster cars on the road. I did not read the fine print on the agreement nor was I told that if I received a ticket I would be subject to a fee from AVIS. Not only have you charged me but you have charged me twice for one ticket. I called and talked to one of your representatives. While polite, her attitude was tough, so you got a ticket, you signed the rental agreement, if you didn't take another 20 minutes to read the fine print after you had been in line over an hour, that's your problem.. I have just scrolled down and realized that while I thought I was submitting information that cause your charge to be reconsidered, all I have done is waste my time as customer complaints seem to make no difference

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Alicia - 59 d 8 h ago

ZERO stars. These people are liars & have the worst customer service I've ever experienced. I rented a car over the internet from this location. Was sent a confirmation, complete with a confirmation code & price due at pick up. Once I arrived I was told there was an additional $200 fee that was never stated ANYWHERE during the reservation process or on my confirmation. Sam Thornton, the incompetent customer service rep. at the counter, was not only less than helpful, when I asked for the corporate number he lied saying he didn't have it. He did, however, put me on the phone with his "boss", JD Larosiliere, who was even less helpful & told me "he's been a lawyer for years & good luck trying to do anything about it." I have called the better business bureau to file a complaint & an awaiting a response. here is a copy of the confirmation email showing the total due, NO WHERE does it show an extra $200 deposit. If you have a complaint about their services call JD at (hidden)

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Stressed - 60 d 24 h ago

0

I called on Saturday 8/18/2016 to rent an SUV for Wednesday morning at 5:00AM. My reservation was excepted. I called Avis customer service Tuesday night to inquire as to whether I could pick up the vehicle earlier. I was told that the Avis /Budget counter does not open at the airport until 6:00am and that my reservation was for 6:00pm. I was taking a trip that's 15 hours away and I would never rent a vehicle at that time because I don't do night driving. I called on Wednesday morning to make sure that everything was still good for 6:00pm pick-up. I was then told that I didn't have a reservation for 6:00pm that it was for 10:30pm. I couldn't believe what I was hearing. I had already missed my engagement that I was to attend. I will never rent from Avis/Budget again

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Arbab Khan - 61 d 11 h ago

0

Dear Avis Directors,

I wanna inform you that in Pakistan Avis is not running properly. They are giving poor Quality services and so much corruption in their Islamabad Head office. The person name "Imran Haqqani" who destroying Avis in Pakistan. He is at General Manager post but he has no ability to manage teams. He is doing busy in just watching to others what they are doing what they are eating, what they are earning. I am a employee of Avis Car Rental Karachi Pakistan Office. I leave Avis before ten days because they are giving too much low salary to their employees. and they are paying previous month salary after two months. they maintain two months gape in salary. I leave Avis but still they didn't pay my july salary amount . Please take action against that person Imran Haqqani in Pakistan Avs Office. Thank You

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Anonymous - 63 d 8 h ago

I rented AVIS at BHC last week on or about Monday. I turned it in Thurs

day now AVIS has no record of it. I had a discount coming to me. I dont have contract with me since i am in the hospital. When i dropped off car i waited at Lake Havasu Avis and when it came to my turn the sales person told me she was close. Qhat cystiner service. My number is (hidden)

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Margaret Sewell - 64 d 23 h ago

0

Extremely poor. 2 hours at LAX to get a car. Still dont have one!

WILL NEVER use Avid again

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Disillusioned Avis customer - 66 d ago

0

First time Avis customer...and last! Reserved and PREPAID vehicle for 1 week to p/u at JFK...received email that described how I would receive text at airport directing me to lane to p/u car...upon arrival no text...walked into office and there were 2 agents, one had no line the other had 4 in line...explained my situation to the free male agent who asked for a preferred #, offered my reservation #, he said i had to wait at the end of the other line so i went to that side...once i moved over 4 other people went into the line i just left...now both agents are assisting people in the "preferred" line and the other line is getting longer and longer. I asked the female agent why they were not alternating lines...she became very snotty and said she would not respond to anyone who raised their voice....approximately 45 minutes later she assisted me and was still obnoxious...upon receiving my p/w, i commented on her attitude and said aren't you afraid that people won't smack you for your poor customer service. At this point she started cursing at me so I gathered my papers and went to my car lane. Once i reached my vehicle i discovered she had put me in a jeep renegade when i clearly requested a full size car so I went back inside only to discover she voided my contract...i asked for a manager and explained the situation to him and offered all the customers still in line as witnesses - he said the female agent claimed I threatened her and the contract had been voided and he could not assist me (if I had indeed threatened the agent I am sure police would have been called and I would have been detained at a minimum or arrested) and he could not refund my money nor could he rent a car to my wife as she was considered a "walk-in" and they don't assist anyone without a reservation - he gave me the customer service number and said i had to call them in order to request a refund. I called CS and they said they could not assist with the car but said my wife could rent a car (manager said no) and they would process a refund but it would be 5 to 7 days. The interesting fact is the manager I spoke with was also the manager of Budget Rent a Car right across the hall who had no problem renting me a vehicle for a week but at 81.00 more than my prepaid price at Avis. My plane landed at JFK at 2:00 and I did not depart the airport until well after 5pm.

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Robert Muniz - 68 d 2 h ago

4

We have been attempting to contact someone at Avis that can help with a charge to our VISA. There were several situations with this rental we had in Europe. Several phone calls have resulted in no one who can give us information.....

Our name is in the system as we have been using AVIS for at least 20 years....where is the help ?

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Richard Fackrell - 70 d 5 h ago

1

Rented a car from Avis which had unsafe tires. All the tires were under 2/32nd tread. One tire started losing air pressure, that's when we found out the other tires were essentially bald (Have pictures) Checked the body when picked up the car. Didn't realize that you need to do a full safety inspection of standard parts of the car. Do you need to check belts and hoses too? If you chose to rent from Avis you'll need to bring a mechanic with you when you pick up the car.

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Richard Perry D.C. - 72 d 4 h ago

0

First of all the number above is no longer in service, Wonder why.

I contracted with Avis for a 15 person van. I reserved the van two months in advance. Had a conformation number and everything. The day I was to pick up the van I was told that there wasn't one available. But some how that same day they were able to locate a 12 person van. I took it hoping that it would serve our purpose. It did not. It was filthy and in dis repair windshield wipers broken, dog hair and mud through out the van. Since I had picked it up on a Saturday at noon, and the facility was closed at noon on Saturday and closed on Sunday I had to return the vehicle on Monday. I was charged for three days use when I was unable to use it at all.

Don't try to get some one to help you it isn't going to happen. I was hung up more times than I care to mention. NO Corprate office or number to call.

I WILL NEVER USE AVIS AGAIN with the kind of treatment I have recieved.

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