Information, reviews and public commentary for US companies

 

Avis Rent A Car

Rating
0.727273
Address
3400 E Sky Harbor Blvd
Phoenix, AZ
85034-0927
County
Maricopa
Contact
Dennis Moses
Role
Manager
Phone
(602) 273-3222
Fax
(602) 273-3215
Annual Sales Est
$129,800,000
Employees
550
SIC Code
7514
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Randy Lange - 1 d 7 h ago

0

We just got back from Florida yesterday. The Avis rental was in the lobby of the Cabana Bay Resort at Universal Studios. We had tried to get in touch and reserve a rental prior to our visit, they never answered the phone! I did reach them one time for him to tell me he was going to lunch and would call me back...that never happened! We called Avis directly and reserved and prepaid for a car as we had an appointment we needed to be at 11:00 a.m..

And wanted to make sure we had a car to get there in.

We went to the Avis desk at about 10:15 to pick up the car and there was only 2 people ahead of us. We waited to pick up the prepaid car for 2 yes 2 hours!!! Ran our credit card again for no explained reason,seeing as it was already said and done prior! The one man ahead of us let us get ours before him!! The agent tried to upgrade us for another $10. We said no we just wanted what we had picked out and paid for already. Hesaid fine and gave us the upgraded car at no charge because he didn't have the one we had chosen. Didn't really tell us where to find the car either. After wandering around for quite some time I called the front desk for help!! And of course we were very late for our appointment!! So frustrating!!!!!

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Anonymous - 7 d 4 h ago

Terrible customer service at the Tucson airport location. I was an elite member up until a few years ago, when problems with manager Wendy, drove me to Hertz. I recently made the mistake of attempting to rent again from Avis. Big mistake. Never again!

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Ripped Off - 14 d 50 s ago

1

Avis is charging us for tolls we paid with our own transponder. We have emailed them for reimbursement, but they have not replied. This will be the first and last time I rent from Abis.

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Concerned - 27 d 9 h ago

Avis is the worst place to rent from they never have cars and if you do get one it's filthy in side with bed bugs .

Check your bank statement close they over charge you and lie about.

Do not rent from them

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Anonymous laid off worker because of Avis not paying vendors in Michigan - 31 d ago

0

AVis is not only bad with their customers but with their vendors as well .When there is an accident and the body shop fixes them . They do not pay the body shop . I'm talking months and months . They give us Collision shops an email to ask about our invoices but not one responses . We have employees to pay too !!! Terrible that s large company takes advantage of us small business owners . I never will recommend them to regular PAYING customers who need a rental . If they are Messi g with the small business owners they will probably mess with customers .. Not a reputable company in my opinion .

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isaac - 39 d 3 h ago

1

Budget at Phoenix airport. Was told there was no cars I prepaid for and that I could be upgraded to an SUV at no charge. They LIED I got charge the upgrade fee and now I can't get ahold of NO one to talk to about this scam.

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Anonymous - 45 d ago

Spoke to a David in customer service employee number 16578 who was very rude and rufused to file my report on other employees had a smart mouth and was disrespectful and deserves to be fired not professional at all Had employees cancelling my reservation not hoer computers and trying to charge me for it had the same employee cancel my reservation twice and charged me 100 dollars for canceling and they did it talked to almost every number listed and no answers no results horrible i will never come back to Avis in Cincinnati Ohio none of them

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Bunker - 74 d 7 h ago

0

I rented a car at least 3 months ago and I was just billed 70.00 to fix a tire that was not my fault. I started driving and as soon as I did I got a low tire pressure and I had to keep filling it with air. I mentioned it when I returned the car. I have no tickets etc.. and I have a perfect driving records.

This was an issue from someone before me. Whoever was to inspect the car previously clearly dropped the ball as it didn't take long notice it said low tire pressure. I refuse to pay for something I didn't do and I also resent justify being charged no questions asked. I want t he charge removed ASAP. I will bring filing a report with the Better Business Bureau and other agencies and make sure everyone knows what happens as not to use Avis rent a car if this charged is not removed.

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N/A - 79 d 6 h ago

Avis customer service representatives are a mess even their management staff is a mess. They do not work with their customers for anything. They don't care if they lose business are not.

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Anonymous - 84 d 8 h ago

0

Horrible ! Went to local office, spoke to several staff & supervisors on the 800 # to include Mexico because ALL US reps were busy! Advised to go on line for best rates, that too was a waste of time! My rate went from $27, to $55 to $102 a day! Told rates change hourly! Avis does not recognize their own reward points, discounts or promo codes. Car was dirty, damaged, smelled & did not have full take of gas. Advised if I needed to extend I would NOT be charged late fees or admin fees. Well that are charging me. SCAM! Report to BBB

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CSM - 105 d ago

0

The absolute worst! Stay clear from Avis, customer service in office and 800 number are terrible. We rented a car 10months ago and didn't notice until a month later that they're charged us double. After hours on the phone between local branch and 800, we were finally told a refund would take place. I hung up the phone with a case ID number and thank goodness all my notes - because here we are 10months later and what's in the mail? A BILL! A bill for a bizarre amount from Avis & when we called billing number on bill - guess what? They had no record of sending the bill! So here we are again making sure we aren't in some unknown debt to Avis or just throwing money at them for something they can't even explain! If we hadn't gone over our statement in detail last year, we would have paid almost 400$ more than contracted and then 150$ this year. No accountability on their end and a fight on this end to make it right, time consumed with sending in our copies of records bc they didn't have any to refrence. Ugh this better be the last I ever encounter with Avis!

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Anonymous - 101 d 5 h ago

We feel your pain, they owe our son 5,800.

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Anonymous - 97 d 5 h ago

Oh my God is that just a rip-off

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Anonymous - 97 d 5 h ago

I have just run a car this past week and I was charged 332 for a late day also was charged 212 to rent a car for 4 days so I pay more for the late date which was she told me would be 40 and when I got back she told she charged me 84 then when I got home and check into my bank account she had taken $300 and 43 cents out of my account this was at the Avis in Duncanville off Camp Wisdom Road her name was Julie so I had my bank to investigate them on fraudulent charges.

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Anonymous - 89 d 9 h ago

0

I HAVE the same issue but never was offered a refund. At this point I may have to take legal action, this is abusive business practices and illegal!

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I will never use avis again your employees r useless and rude waitwx 1 hr dor - 118 d 22 h ago

0

We h

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Mad as hell - 118 d ago

I just experienced the worst customer service I have ever had. I called Avis located inside the Hilton hotel in Huntington. I told her I needed to rent a car for a week

I knew they closed at 5 so I called Uber to take me there. Whe I got there I was told she was out getting cars and would be back in 20 minutes. I knew that was a lie. She finally showed up and asked for my license and credit card. For some reason my card did not work. I then gave her my bank debit card but that wouldn't go through either

She said it was probably because they don't take debit cards. She then told me that they only rent cars by the week

I asked if she could call and find out but she told me to do it myself. She never gave me the number to call and couldn't be bothered anymore because it was time for her to go home

I had to call Uber again to get home

I spent $30 for nothing. She should not be in that position and I will never again use Avis

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Dennis Francis - 119 d 7 h ago

0

Worst customer service refused to give me ride back to my hotel about 2 miles away. Was told they could not do it. While I was waiting for uber a white van pulled up with a man dressed in an avis uniform. He picked up two people to take them somewhere. Will never ever use avis again......

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Walter Denzel - 126 d ago

0

I always rent through budget, they have been good to me- but-not any more! I made a trip to Ct. crossing from NY on one of theirs bridges, the Mario Cumo formerly the Tapanzee. They put in new tolls that are manless. No choice! The toll was a one way toll of five dollars, coming back free. The amount withdrawn from my account was. $24.75. Of that $19.75 was you convenience fee! Are you serious, nothing like bleeding YOUR-CUSTOMERS. I will not use you company again with policies like this you will drive all your loyal customers out seeking a company that care. I don't mind paying a charge for convenience but not 4 times the price of the toll. There is no other way to get to where I'm going to avoid the toll. So by using your company you will be continually charging me to go home to see my grandchildren.

40738253 US3

Walter and Susan Denzel

Sent from my iPad

Sent from my iPad

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Vicki Raven - 134 d 12 h ago

0

I reserved a car thru Budget using Orbitz over the Thanksgiving weekend. When arriving at the airport, Budget stated NO cars were available. They gave up our reservation along with many others. The counter clerk told us to find what we could and Budget would reimburse us the difference. We ended up with a very expensive pickup truck for one day at 3x the original rate. We then had to find something off airport for the remainder of our trip plus having to find rides to return the car and get back to the airport as the off airport company wasn't open early a.m. for our return flight. The whole experience took multiple hours out of our short trip and cost us 4x what we originally reserved for. Budget has just informed us they will not reimburse us for any of it, all we asked for was the one day for the expensive truck. Budget also claims reservations are based on availability not a guarantee that vehicles will be available. Why take reservations if you don't intend to honor them. IMHO it became a matter of greed, with so many travelers, Budget opted to make more money and cheat those that made reservations.

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Lindseyfa - 136 d 5 h ago

0

This is the worst experience I have ever had both with a car company and with an app - which demanded that I pay an extra $150 to use the app. I specifically booked a car from Avis because I saw how highly rated the app was. That it allowed you to manage you reservation from the app so as to cut down on the time to pick up your car and to streamline the process. This could not be farther than the truth. I booked the car. Fully paid for it. Then went into the app to link my reservation with my account in the app (the app was still downloading when I booked the reservation). Put in the confirmation number - perfect! It pulled up my reservation. So I clicked to link my reservation with the app so I could fully manage it from the app.

Literally the ONLY thing I was attempting to do was link my reservation to the app so that I could manage it from there (again, the only reason I booked through Avis). I was in no way modifying any part of my reservation. However, the app insisted that in order to manage my reservation, I had to pay $150 more to do so because I was "modifying" my reservation. Nothing was being modified about this reservation: I wasn't trying to change the date or time or location or type of car. Literally ALL I was trying to do was manage my reservation from the app. I talked to multiple people at customer service, who were all very unhelpful (one who refused to connect me to his manager because apparently he has no phone number and cannot be reached...) and told me that I was "modifying" my reservation and so it had to be rebooked and updated prices would apply. Again, I cannot emphasize enough that I was in no way modifying my reservation - I was simply trying to manage my reservation (which showed up on the app) through the app, by linking it with my account. I went through multiple levels of customer service only to be told time and again that I couldn't "modify" my app without enhanced charges.

Finally, I was instructed that it was "literally impossible" for ANYONE in Avis to link my reservation (which was already showing up on my screen) to my app on the account. In addition, the customer services agent was

extremely rude, cutting me off almost every other sentence or question I tried to ask. Do not book Avis or use this app.

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Wilson Ridge - 143 d 20 h ago

I previously complained about President Mark Servodidio of Avis International-- and how he maintained relationships with a pedophile and his protectors (After being warned for several years about their horrible behavior)--- These evil people also engaged in Beastiality and other forms of child abuse. (Child Prostitution, Drug Dealing-- etc) I have just discovered a twitter account under the name DebServo-- this is Mark's wife. After reading this account-- it becomes clear that she is mentioning-- if not covertly promoting a crypto currency under the guise of a masternode service. Potentially shady-- beware.!! Why does the wife of a top Avis executive even have a need to promote this type of secretive site- when her husband makes over 3 million or so a year??? (Beyond Bizarre- if you look at all the poverty that exists in the world) I have taken screen shots of this post and others previous complaints as well. If they are deleted, a record will be permanently kept until all matters are resolved. Shareholders have rights!!!!!!!

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BEWARE OF SCAM!!!!!!!! - 148 d 8 h ago

0

DO NOT AND I REPEAT DO NOT RENT A CAR FROM THESE UNPROFESSIONAL PEOPLE AND ESPECIALLY DO MOT GO THROUGH PRICELINE! AVIS AND PRICELINE ARE RUNNING A SCAM! YOU RENT THE CAR THROUGH PRICELINE, THEY CHARGE YOUR CARD AND GIVE YOU ONE SET OF TERMS, THEN WHEN YOU GET TO AVIS.. THEY CHARGE YOU ADDITIONAL MONEY TELLING YOU PRICELINE NEVER CHARGED YOU.. IN THE END THEY WILL END UP DOUBLE CHARGING YOU AND SEND YOU THROUGH HOOPS AND WILL NOT GIVE YOU YOUR MONEY BACK...THE MAN AT THE FRONT DESK AT AVIS NOT ONLY MOCKED ME WHEN I QUESTIONED WHY HE CHARGED US $19 FOR FUEL WHEN WE HAD JUST FUELED THE CAR UP...ON TOP OF THAT JOSEPH TOLD US TO HAVE THE CAR BACK BY 10 WE RETURNED IT AROUND 3 AND THEY CHARGED US FOR AN ADDITIONAL DAY...COME TO FIND OUT THE ADDITIONAL $112 THEY "INITIALLY" CHARGED US FOR THE RENTAL , WERE NOW BEING TOLD IS FOR BRING THE CAR BACK "LATE" . THEY CANT EVEN GET THEIR LYING SCAM STRAIGHT! WE ONLY USED THEM TO SAVE $50 AND NOW WE GET SCAMMED OUT OF OVER $100! AND THEY TRIED TO GET IS FOR AN ADDITIONAL $19 FOR GAS! PLEASE STAY AWAY FROM BOTH OF THOSE COMPANIES. I SHOULD HAVE LEFT WHEN WE WALKED IN AND THE PLACE WREAKED OF MARIJUANA AND DRUG DEALERS! SHAME ON AVIS AND PRICELINE FOR RIPPING PEOPLE OFF OVER FALSE INFORMATION GIVEN BY YOUR EMPLOYEES...BIT OF COURSE YOU ARE ALL IN ON THE SCAM!!!!!!!! NEVER AGAIN!

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Alicia Garrett - 161 d 20 h ago

4

I received horrible service at the Hartsfield Jackson airport Avis. I picked up my rental car and once I arrived at my home the car said the key fob battery is low. I then had to return to Avis. Upon arriving to Avis the employee told me to go to the car that said key on top of it. I advised the person in the car of my issue he directed me to the preferred counter the opposite direction. He stated he doesn't have any batteries. I went inside to the rental counter and spoke to the representative. He said well switch it out we don't check the batteries. I told him they should because I could've gotten stranded. He continued being negative, I requested a manager. After explaining the situation to the manager and telling him it was inconveniencing, he responded we'll swap the car out....I thought it would be a battery change for the fob not a different car. He then said with an attitude what would you like for us to do? Then said we'll discount you 1day. The representative then started proceeding the vehicle exchange and was trying to go back and forth instead of giving me my original receipt back as well. I was still charged the original amount... no discount. AND the car I received in return is definitely not nice

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Andrew S - 162 d 5 h ago

5

I would like to say THANK YOU to the staff of Avis at Scranton airport in Pennsylvania. They were so accommodating and nice in helping me find a car, even though my plane from Chicago was scheduled to arrive after midnight when rental offices are closed. I did contact the other car rental agencies (where I usually rent cars), and none was there for me. On my next business trip, I know where to call first.

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