Information, reviews and public commentary for US companies

 

Avis Rent A Car

Rating
0.75419
Address
3400 E Sky Harbor Blvd
Phoenix, AZ
85034-0927
County
Maricopa
Contact
Dennis Moses
Role
Manager
Phone
(602) 273-3222
Fax
(602) 273-3215
Annual Sales Est
$129,800,000
Employees
550
SIC Code
7514
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Alice Strickler - 1 d ago

0

I rented a car on Expedia with Avis. We contracted to pick up the car in Munich, Germany and drop it off in Vienna, Austria. The price quoted to me was 771.84. When we get to Munich the girl at the counter(who spoke broken English) said that the price was 1300. We questioned her and she said that if we added a driver it was more and also that we took collision insurance. She then proceeded to tell me that when we returned the car that we would get about 500.00 back as it was a "deposit". We were okay with that. So we sign it and go. When my son returned the car (a day early) it is 1300 firm. My son gets his credit card statement and it is suddenly 1500.00. Holy sh*t. I call them and get this woman who basically says sorry for the inconvenience and they will not return any money. I have told my son to dispute the 200 difference for sure and that I am going to file a complaint. This company is nothing but crooked.

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Lynn Staats - 1 d 18 h ago

0

NOTHING BUT A RUNAROUND. Last fall I rented a car at Avis in New Braunfels, Texas. Told them we'd be traveling Canada and the OWNER of this location said she can't provide the proper paperwork. Called reservations and customer support and both said she can and should give us what was required. After several hrs on the phone trying to get it straightened out we cancelled and went with hertz. No problems at all. So Saturday I called reservations and was told once again the location can give me what I need....so I told them the problems of last yet and I as put over to customer service and was told by them also that they can, so he told me to make the reservation and he'd wait. I gave him the reservation number and bye put a n The on it telling her what she needed to do. I went up this morning to make sure we were all set n the same page and she still refused. She called customer service and they told her Shea can. She hung up and refused me once more. I allied customer service again and cancelled this yr as well. Why can't anyone at Avis make her do her job? Soooo after over 2 hours on the phone today I'm still no farther ahead. Another manager called her and got nowhere as well. Another hertz coming up, Avis should be ashamed!

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Bernadette Pieczara - 1 d 20 h ago

1

In my pursuit of renting a car I have been hung up on talk to you in a condescending manner given misinformation and lied to from three different locations your customer service number your reservation number I have one location where I was talk to appropriately and offered some real assistance and securing my reservation the reservation agent in confirming the information have the wrong date I told him you've got the wrong date we need to get that corrected I need the car today he said okay no problem told me the date was corrected everything was fine I can pick my car up the same afternoon when I received the confirmation by email it's still had the wrong dates two minutes later I received a cancellation I have spent the last hour and a half trying to contact someone at Avis that can assist me via website all the various different numbers that I've been calling on I was treated so badly by the folks working at Avis for one the initial lie that I was told by Daniel in Avis reservations it all wrote snowball from there. The situation I required was an emergency and I felt confident after speaking with Daniel and Nisha Lee because he said there was a car he quoted me a price gave me a pick-up location everything and then proceeded to lie to me put the reservation through incorrectly and then cancel the reservation you have one location Midway Airport in Chicago where I spoke with Tremaine he was the only person that was competent customer service friendly and offered me any real assistance. It is such a shame that I could not get any satisfaction I was bounced around hung up on sent to the wrong extensions told to call the location then call corporate corporate tells me to call the location location gives me another number to call that other number tells me to call back the location ridiculous!!! And after being told I would have the vehicle available given a confirmation number over the phone and spending two hours trying to get some type of satisfaction it is very sad that this is my only option. Avis Rent-A-Car should be call Avis CAN'T Rent-A-Car!!!

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RACIALLY PROFILED AND PISSED!! - 2 d 18 h ago

0

I WILL NEVER RENT FROM AVIS CAR RENTAL AGAIN!! I AM A PREFERRED MEMBER AND WAS TREATED LIKE SHIT AT THE CORVALLIS OFFICE. I WAS RACIALLY PROFILED AND IT DIDN'T FEEL GOOD. I MADE RESERVATIONS ON LINE TO RENT A ECONOMY CAR FOR A CERTAIN PRICE WHICH I WAS ASSURED THE CAR WAS IN STOCK. WHEN I WENT TO PICK UP MY CAR ON FRIDAY JUNE 15TH I WAS TOLD THERE WERE NO ECONOMY CARS AND THAT I WOULD HAVE TO UPGRADE, OK FINE. BUT NOT OK WHEN IM TOLD THAT I HAVE TO PAY EXTRA TO UPGRADE, WHEN I TOLD THE CLERK THAT I SHOULDN'T HAVE TO PAY EXTRA AS IT IS NOT MY FAULT YOU GUYS HAVE NO ECONOMY CARS AVAILABLE. STRIKE #I. THEN SHE PROCEEDS TO TELL ME THAT I WOULD HAVE TO HAVE MY CREDIT CHECKED BEFORE I CAN RENT A CAR AND THAT I NEEDED A MAJOR CC. TOLD CLERK THAT I HAVE NO MAJOR CC AND THAT I DO HAVE A DEBIT AND THAT I WANTED TO PAY IN FULL THAT DAY FOR MY RENTAL. CLERK TELLS ME THAT I CAN NOT DO THAT AND IN ORDER FOR ME TO RENT A CAR SHE HAD TO RUN MY CREDIT AND THAT PART OF MY MONEY WOULD BE FROZEN. TOLD CLERK THAT I NEVER HAD TO GO THRU ALL THIS WITH AVIS AS A PREFERRED MEMBER, SHE SAID WELL ALL AVIS ARE DIFFERENT. I RELUCTANTLY GAVE MY SS# AND IT DID NOT PASS. WHICH I DONT SEE WHAT THAT MATTERS WHEN I HAVE A VISA LOGO DEBIT CARD WITH THE FUNDS IN THE BANK. I WAS EMBARRASSED TO SAY THE LEAST AND FELT LIKE I WAS BEING RACIALLY PROFILED. WHEN I TRIED TO EXPLAIN TO THE CLERK THAT I HAVE NEVER HAD TO DO THIS BEFORE WITH AVIS, HER ONLY ANSWER WAS THAT ALL AVIS'S ARE DIFFERENT. I TOLD THE CLERK NEVER MIND AND THAT I WOULD NEVER RENT THERE AGAIN AND IF I HEAR OF ANY FRIENDS OR FAMILY POTENTIALLY RENTING FROM AVIS I WILL LET THEM KNOW OF MY RACIALLY PROFILED EXPERIENCED. BUT THANK GOODNESS FOR ENTERPRISE, MY FUNDS WERE NOT FROZEN, I DIDN'T NEED A MAJOR CC AND THEY DIDN'T RUN MY CREDIT, AND I WAS ABLE TO PAY UPFRONT WITH NO PROBLEMS. I WAS ALSO GIVEN AN UPGRADE THAT I DID NOT HAVE TO PAY EXTRA FOR. THIS IS 2018 AND NOT EVERYONE HAVE A CC, BUT USE THEIR DEBIT FOR ALL TRANSACTIONS. IF THIS IS AVIS POLICY TO FREEZE PEOPLE MONEY AND RUN CREDIT CHECKS YOU WILL LOSE A LOT OF BUSINESS. GET WITH THE TIMES AVIS.VERY DISAPPOINTED!!

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Michael - 24 d 10 h ago

0

Every single time I have rented a car from Avis (at Sky Harbor Airport in Phoenix), when I go to pick up my order, the desk clerk asks me if I would like to upgrade to a bigger car. One manager actually said, "Are you sure you have enough car?" Have these people ever heard of bait and switch? It's illegal. When I complain to the desk clerk, they tell me the company makes them ask this. Why isn't the federal government cracking down on this?

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Cpl. Aaron G. Heins - 17 d ago

0

I know right. I lost a key so they had to come pick it up then I find out I'm on the 'don't rent list" then I see that had taken $1200.00 outta my account !

So I made an easy so.....how when I made a mistake like us humans do every now and then and what they billed me was paid in full. Again $1200.00 dollars and still put on the do not rent list. Is that there protocol for people who do act like humans sometime do and paying that much money to just get out on a damn list to make me not able to even rent another car ever again? Ust doesn't seem correct and I don't think it is do I'm going to find out. If anyone knows anything about this please throw me some feed back on this please. Thank you

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Gail - 8 d 17 h ago

0

I really can't believe how many similar stories about AVIS and bad business practices there are. Experiences of customers going back over many years are consistent on Yelp, Facebook, and Trip Advisor. Sure wish I had read these postings prior to renting a car from them. I'll NEVER rent from Avis Rent a Car AGAIN.... AND I'm telling my story to everyone I know.

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Gail - 8 d 17 h ago

0

First reason I will NEVER rent a car from Avis again - The first car I was given had long white dog hair on both front seats so I had to go back in and exchange it. Second and MOST important reason I will NEVER rent a car from Avis again - Because I was in a hurry when I picked up my rental I did not realize until I returned the car yesterday "apparently I agreed" to an upgrade (which I NEVER would have agreed to). I made my reservation on-line and had an AARP discount. I only wanted a small no-frills car just to drive to see my parents. While at the ticket counter, Ahkia asked to see my AARP card, which I forgot to bring with me since I was traveling light. From looking at the reservation I made on-line and comparing it with the reservation Ahkia did while I waited for a very long time at the AVIS counter it appears SHE upgraded my reservation for $10 per day for starters. She even asked what kind of a car I wanted and I told her just something small because it was just me and all that I needed was something I could zip around in with good gas mileage. Does that really sound like I wanted to upgrade to a bigger car? I declined everything verbally she asked about... that includes the gas service option. I always fill the tank up just before returning the car. I see the amount of $39.26 on my reservation for the gas service option. I showed the guy my gas receipts when I turned the car in so that was not in the total additional amount I was charged. However, I did not expect to have additional charges on my credit card when I turned in the car. That is why I prepaid on-line. My credit card was charged an additional $64.06 AND $50.00 of that was for the "UPGRADE" that I did not want and NEVER would have agreed to had I known what I was agreeing to by checking/initialing those little boxes on the electronic keypad. I am from the DC area and I have learned to watch my back here. Growing up in the Midwest used to be different from where I live now. I guess now I have to watch my back and question everything in the KC area too!!! That is truly sad and I am very disappointed in what I feel was an underhanded move by Ahkia. If this is how AVIS trains and encourages their employees to do business SHAME ON THEM!!!! I believe in "what goes around ... comes around" or Karma.... so I will keep posting my experience for others to read and hopefully others will not have to endure the upset I have felt. By the way.... if you try to call the listed phone number at the AVIS corporate office Customer Service section or the MCI airport AVIS office you'll never actually get to speak with someone.

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Roland N Walton - 11 d 17 h ago

0

Mr. Moses,

The reason that I'm writing to you is because my car was rear ended by an avis car renter on May 15, 2018 at 7:15am, I have a claim number of (hidden). Apparently the driver did not take out insurance with Avis and the adjuster that has been assigned has been very vague with me and keeping me in the dark, I know that this might not be in your area of appointment, I'm trying to find someone in the corporate department with Avis to help me since the adjuster for the claim has not. I thought that when one rents a car, you either have to take out insurance with the rental or show proof of your own coverage. Can you please advise?

Thank you

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Fuck1000 - 11 d 19 h ago

When they know your been wrong you got get no one

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Minister L Davy - 14 d 13 h ago

1

Good afternoon mam/sir! In my attempt to plan ahead without error i rented a 12 and 15 passenger van since this location had none last year.Upon my arrival this morning my wish to compare which had largest cargo space the 12 was not available,although reserved.This year and last year same problem,before leaving store realizing this unresolved.As a customer that understood it was a line of people called cust serv they sent me to another location told called and 3 available,arriving none,another location none.Called cust serv again,told wld pay for competitor they laughed upon my arrival.

As a minister of God my encouragement for better service is hoped for.I PAID 852 dollars left truck at pickup location all day so thats a day lost looking for 12 passenger and it was cheaper by 200 dollars.18 bags of luggage and a cooler with no cargo space.VERY DISSAPPOINTED

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unhappy customer - 15 d 21 m ago

0

overcharged for an international trip to Ireland, misc. charges couldn't explain. Car was unacceptable, headlight didn't work and the coolant light came on and off intermittently for days.....will never use this company again....

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Anonymous - 14 d 19 h ago

Have any of you ever heard of your state Attorneys General Office. Each and every person on this site needs to fill out a complaint form. My "argument is with budget, but I see that budget is owned by Avis. I will be filling out a complaint form to my Attorney General's office for the state of Louisiana. I am going to report them for their nasty business practices, which many are illegal, and their nasty customer service

reps. I think they will probably fall into the same hole that Wells Fargo fell into recently if investigated properly. The powers at be need to put a check on the way they are letting this company operate, because consumers are getting more and more educated in what are fair and legal business practices, and in where to report a company's unlawful and unfair behavior.

Reply

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Rnader - 14 d 19 h ago

0

Have any of you ever heard of your state Attorneys General Office. Each and every person on this site needs to fill out a complaint form. My "argument is with budget, but I see that budget is owned by Avis. I will be filling out a complaint form to my Attorney General's office for the state of Louisiana. I am going to report them for their nasty business practices, which many are illegal, and their nasty customer service

reps. I think they will probably fall into the same hole that Wells Fargo fell into recently if investigated properly. The powers at be need to put a check on the way they are letting this company operate, because consumers are getting more and more educated in what are fair and legal business practices, and in where to report a company's unlawful and unfair behavior.

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Scam arists - 15 d 7 h ago

0

Over charged me $1100 for one day rental. Completely illegal. I am taking legal action.

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MS - 70 d 13 h ago

0

I would never rent another car from Avis. They over charged me @2,335.00 for a rental that I returned and it was not damaged. Because it was over a month they charged my account $3,445.00, because they have no records showing where I contacted the company to extend my contract. I am still fighting with them for records of the courtesy calls they made to me letting me know that my rental was due back on a certain date, and the calls I made to hem letting them know that I needed and extension and they agreed to it every call I made. The workers don't know what each other is doing. I talk with a gentle in customer service to find out where was the Corporate office located and he told me he did not know. They have repeatedly send me information that I did not request. The over seas workers are so scripted and program, you can not get any help from them. I will be taking legal action against them. I tried working with the franchise office manager, but she was not cooperative at all, and I always rent from her. No 30 day rental should be $3,200.00.that is just price gauging. I went to another car rental dealer and asked them their policy for a 30 day rental and they stated that they only charge the daily rate that was quoted.

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ByeByeAVIS - 37 d 13 h ago

1

I totally believe this...it's awful.

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Avis=fraudulent company - 15 d 7 h ago

0

They are fraudulent to the core. I am also taking legal action against them. They charged me over $1000 for one day rental.

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Cpl. Aaron Heins USMC (RET) - 17 d ago

Jesus Christ, Are you guys begin serious about this business at all....??

If so, fire every employee you have working in Shreveport Louisiana and send them on their way, the sooner the better and the sooner you do it the sooner you will start making the money you should be making plain and simple!

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Sammy H - 38 d ago

0

Had prepaid for a car , went to pick it up and the man there said we could not get it because we did not have a credit card. We have a debit card that they were happy to take the money. I was past made . We were going to my nephews graduation , our jeep needed some work on it . We went to our service center and had to wait till almost noon . We had a 6 hour trip and the graduation started at 430 needless to say we did not make the trip. And the motel we were going would not give us our deposit back that was $150 gone . Thanks you Avis Rent A Car . A chicken shit way to do business.

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Cpl - 17 d 40 m ago

Couldn't have said I get better I myself Sammy!!!! Damn horrible place to rent

Anything. If they rented out towels I still wouldn't even take it. Lol that's how well how bad it is. I need s call from someone who is actually smart enough to be upper management please.

My contact info is as listed below :

PHONE: (hidden)

Email; (hidden)

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Anonymous - 30 d ago

I'll never rent another car from Avis. Their customer service lady at the desk in the airport at the lansing Michigan location Kendall ( caucasion, blond hair) is very rude, short, sarcastic and short. I asked to speak with her manager 5 times she refused to go get her for me because she's "busy" she says. Was laughing and joking about it with another co worker right in my face. Very un satisfied with the service and treatment.

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Kris1435@aol.com - 38 d 1 h ago

Do not use Avis! They have a huge scam going on. I booked a car for 4 days (through car rentals.com) Avis was the chosen co. Dec26-30 in Calgary Alberta. When I arrived at the Avis counter they told me I'd have to pay $20/day extra for snow tires. Are you kidding me! I'm in Calgary Alberta and the car isn't equipped for the roads? I now realize they were doing the snow tire scam to get my signature. I was quoted $164.37 from car rentals.com but my bill from Avis was $861.48! My credit card company says that my signature is on the paperwork so I am liable. Unbelievable! I will never use Avis again and I will make sure everyone knows what they're up to.

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Phil G - 38 d 16 h ago

0

Poor service, at Detroit Airport Avis rental center, 3 agents on duty arrived at 3:00pm. 24 people in line ahead of me. CRAZY. Schedule staff correctly, or have contracts ready to sign. 45 minutes so far in line, still 8 people in line a head of me and now 32 people in line total waiting get rent cars. Absolutely the worst auto rental situation I have ever seen in my 35 years of business travel.

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Hussain Powell - 41 d 8 h ago

0

I am currently at the Avis Fort Lauderdale /hollywood airport were I was treated in the most disrespectful way by one of your employees at the counter. She told me she does not want to help me and insisted that I am not worthy of being helped. It was a black female with an Afro in a ponytail.

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