Heres My experiance with Avis:
12/3- Called avis customer DIS-service to get My profile updated because the web site kept rejecting My valid credit card, preferred number and wizard number. (Took 3 transfers THEN hung up on after 30 min of hold time to speak to a supervisor) 45 Min total time
12/4- Called customer service again and asked to talk to a supervisor. After going through an Inquisition on WHY I wanted to talk to a supervisor they wanted My contract number (I had already told them 3 times I was driving and COULD NOT give them a number) I was told to wait and She would switch Me to Her supervisor. After 110 minutes on ETERNAL hold I hung up and called back. Went through the same thing but got cut off immediately. (Get the unprofessionalism here. Not ONE person wanted to handle MY problem. I now know I will be waiting for a LONG time while contracts are filled out even though I am a preferred/wizard holder
I finally went directly to the counter ACROSS TOWN and asked them to update the acct as I was there. He said its a prepaid acct and He couldn't do a thing (Waiving His arms around, how damn unprofessional is THAT!?)
Now I am just trying to update My acct, change the credit card number and add My preferred status/wizard number so I won't have to (Wait in line)
Just to tell You I have NEVER had this experience in ANY other states I rent from Avis. I usually call up, give my wizzard number and I am treated professionally but in Florida, NOT TRUE.
WORST EXERIENCE I HAVE EVER HAD WITHA RENTAL COMPANY!!!!!!! We reserved a car 2 months prior to our vacation. We fly in to St. Pete/Clearwater airport, get an uber and the uber takes us to the location to get our rental. What do you know?! They are closed and no one bothered to call and let us know. So we had to pay for an uber back to the airport. Then when we get there you would think for the inconvenience they would help us out. Well at first that is what we thought. Avis guy told us that he would take care of things since this shouldn't of happened. He put us in a rental and told us he would make sure we were only charged $40 a day for the rental. Okay, this was way more than what our original rental was, but we needed to get onto our vacation. So we drive an hour away and find out we were charged $450. We return the rental the next day, they put a $450 hold on our card for 5 days then charged us close to $100 for a one day rental. Called over and over to file a complaint and never got through to anyone because they kept hanging up on me. I got online filed a complaint and they said there is nothing they can do for me. Now mind you, we got a new rental through Alamo and they went above and beyond our expectations to make sure we were satisfied with everything, we paid way less and they called me within 12 hours after rental was returned to see how our experience was. Have yet to talk to anyone from Avis. Clearly Avis does not care about their customers!
Rented a car on 11/23/2017 from JFK Airport.. Reservation was for 3 days. We ended up returning the car 2 days earlier. we had the car 1 day and 3 hours. We were charged for the full day and $100 per hour after that 24 hour period. Which is highway robbery. I have rented cars from Avis in the past SEVERAL TIMES and I have never been subjected to this. when did Avis start penalizing customers for returning cars early?
I would like a refund and If this is not resolved I will NEVER rent a car from this company again.
November 26, 2017
To Whom It May Concern,
I have been a "Preferred" customer as long as I can remember.
I rented a car from Avis on November 22, 2017 - the day before Thanksgiving. I stood in line for a minimum of 45 minutes waiting to pick up my "Preferred" status car. There were at the very least 20 people behind me also waiting to pick up their "Preferred" or "Fast Break" cars. At the counter was a pleasant young woman who fielded nasty comments and even a woman who went in through the back door of her booth demanding her car. The young woman never lost her composure. Shortly thereafter I saw another woman show up wearing the Avis uniform and was relieved; however, this woman looked at the line and left. I asked who the woman was and was told she was the supervisor. Why you would choose to understaff on the day before a major holiday is beyond me. I lost an hour with my daughter (who is in the hospital) as a result of this.
My next issue occurred while I was driving on the H1 in Honolulu. I could hear this weird "bumping" like noise while I was driving, but assumed it was the highway. The next day while driving back to the hospital the weird bumping resumed. It was then I realized it was coming from the hood of the car NOT being shut all the way. If the hood would have opened all the way on H1, I probably would not be writing this letter.
The topper was when I went to drop my car off I was approached (not greeted) by the young man who gave me a piece a of paper telling me I had to go to the customer service counter. I said to him, do you see anything I might have left I the car and he walked away. Guess what? Not that it is your responsibility, but in all the confusion, my sunglasses were on the driver's seat (I think it is safe to assume I will never see them again). I go to the Customer Service window and waited 40 minutes. When it was my turn, I handed the woman the ticket. Without a word, she got on her computer and obviously did not get the answer she needed. Picked up the phone and then used a walkie talkie apparently to find out about my bill. Nothing was said to me by her that there was even an issue with my bill, I just assumed it. I stood there and waited while 7 buses to the airport went by to find out that there was a question about me using a certificate that I purchased for $100 being used on the rental. That took another 20 minutes. So another hour was lost.
The only positive experience I had was your drivers to and from the airport. As far as I am concerned, they are the only thing you have going for you in the area of customer service.
TERRIBLE SERVICE! I probably shouldn't use the term "service" as I received virtually NO CUSTOMER SERVICE! I booked and PRE-PAID CASH for a full size SUV; "or similar vehicle" as Avis puts it; 12 days prior to needing it. I received a RESERVATION CONFIRMATION from Avis. Apparently Avis does not understand the definitions of RESERVATION,CONFIRMATION or PRE-PAID. 25 hours before I was to pick up my vehicle I was informed by the local Avis office the vehicle wasn't available, the best they could do was a sedan. I needed to travel from Virginia to Chicago to attend the memorial celebration for my sister who had passed away. I needed the large vehicle so I would be able to bring the many things I inherited back with me. In no way is a SEDAN a similar vehicle to a FULL SIZE SUV! The agent at the local office told me to call the Avis 800 number myself to ensure I would receive a refund. Why should that be my responsibility? When I called I was told the only way to receive a refund would be to cancel the reservation. There was no mention of helping me find another vehicle. It was only after I cancelled the reservation I was told it would take 5-7 business days for the refund to be put back into my account, and the cancellation could not be reversed. Why is it that Avis can take my money overnight for a reservation but it takes 5-7 days to refund the same? In the meantime I made at least 4 calls to Avis to work out a solution. The only large vehicle I was offered was a Ford F150 crew cab pick-up. Again, hardly a substitute for an SUV. I did some of MY OWN SEARCHING; why couldn't an Avis agent have done that?; and found an SUV at Avis at Ronald Reagan National Airport in Washington DC. When I called Avis for the too-many-th time to arrange for THAT SUV, Avis would not transfer the vehicle to Richmond International Airport. Seems like a small thing to do after all the hassle I'd already been given. When I received the confirmation email for this car, the reservation showed a sedan to be picked up at Richmond. WTF?!? I once again called back to Avis to correct the reservation. So, now I'm driving 100 miles out of my way to get the type of car I originally reserved and paid for. Again I had to PRE-PAY and lay out even more cash. I can only hope and pray that the SUV will actually be there when I get to the airport. I spent at least 5 hours on the phone trying to correct a mistake that is Avis' fault. I will also be contacting Avis Corporate Offices. This is a total scam, paying upfront and then not getting what the RESERVATION CONFIRMATION said I would get. It's also ridiculous that I had to find the vehicle ON MY OWN! A 5-7 day wait period for a refund is also COMPLETELY INSANE! AVIS, YOU ABSOLUTELY DON'T TRY HARDER! As a female senior citizen who made reservations through AARP I feel completely taken advantage of and targeted as someone who won't fuss and just be satisfied with whatever Avis gave me.
IS THERE ANYONE LISTENING ?????
I happened to book a vehicle through AVIS in October 2017 whilst on a family vacation in South Africa, considering the AVIS logo is "We try harder" you can understand my total disappointment when I arrived at the International desk at Johannesburg International Airport to find a line of approximately 50 people with 2 avis representatives on the desk, I had just flown for 16 hrs and was not really wanting to wait a long time to get to my rental car, well it took almost 1 hr and 20 mins to get to the desk only to find out that they had the incorrect vehichle booked, aprantly a "Premium SUV " in the USA is not the same as in South Afica, now bear in mind I booked it on the AVIS website. the AVIS person pointed out that this was my fault and I "should just take the car they had and be happy", Really? So far their logo " WE TRY HARDER " is not resonating at all.
So we decided to take the vehicle as it was late and we still had a fair drive to get to our destination, on leaving the rental garage, just before the exit we had to report to yet another AVIS person to let them notate the damage to the vehicle, this was a very unsettling experience, there were four males sitting and an unmarked, private vehicle, drinking from open bottles of beer, Loud music playing , almost a party atmosphere, bearing in mind this is in the AVIS rental car garage at the exist just before we were to leave, anyway the avis person, who was partaking in the festivities casually approached the vehicle to make a note of the damage before returing to her party . We eventually got out of there,
what a terrible experience, in fact, a bit scary to say the least. Well on returning the vehicle I informed the staff of my discontent and they summoned a manager on duty, he assured me he would look into the video surveillance of that evening and sort it out, he offered a refund of $100 as a compensation which I thought was a kind gesture. On returning to the USA I NOTICED that they have charged my card for the full amount, the terrible experience continues I have had 3 conversations trying to get this resolved and so far the latest is I have to wait up to 30 days to get a resolved, "We Try Harder " is laughable and should be replaced with "We don't care", my next step is to go to the senior management team and see if anyone does actually give a damn about how terrible their customer experience really is
20 people waiting for a car. 1 man at the desk. Many people speaking poorly.
My wife is traveling to visit her sick brother in Philadelphia , and was on the phone with a car rental agent from Avis for 2 hours..he could hardly speak English and kept calling her sir. He could not explain to my wife why on the website the car rental rate was $126.90 + taxes which was together around $238.00?...when she went to confirm the order it jumped another $100.00..and then another $50.00 for a "facility fee"..he would NOT give her his name or let her speak to a supervisor..we have rented MANY times from Avis and never had any problem. The car was going to cost more than the round trip airplanr ticket.......the guy said he wwould have some one call right back..that was about 13hours ago...It concerns me that Avis has slipped so far in the customer service area...and the employee was afraid to give his name..I am very disapointed.........IF...Avis decidees to read this and contact me....then I would consider keep doing business with them..if not..then we probably will not do business anymore..My wife has a "prefered customer card" and an Avis "discount card"..so?????????...Dennis Moses will you please contact me at and help us resolve this..thank you for your valuable time....
My 72 year old brother who is a disabled Veteran and his service dog rented a truck from Budget in Florida headed for CA. You gave him an old truck with over 133,000 miles. The transmission blew up in Eloy, Ariz. Your repair man told him he would. E there in 90 minutes. He and my daughter and his service dog sat in the cab for six hrs waiting on him. You never offered him a hotel or food or toeven drive him to one. He was stuck therefour days. Your company should be ashamed.
I left a lap top in the car. after I return it to avis. The same employee which checked me out, was the same one check me in. I'm informing you that you have worker that makes your company look bad. They lie and steal. They can't be trusted. I'm sure you have cameras near the drop off point. I letting you know, I'm going to fill a police report about this matter. 888 so. Figueroa.
L.A., CALIF 90017. I just want my laptop back.
Avis can delete their lost and found department. All forgotten items will go home with the employees.
Lost and Found web site is just a maze of make the issue disappear just like your items.
Very bad experience the stole 150 dollars from me
Our Avis rental was reserved for 8/22/17 pickup at Detroit Metro Airport. Arrival was 11:30pm. Arrived at Avis office to a long line of waiting customers. People commenting they had been waiting for 45 minutes or so. Line moved SLOWLY and when customers were taken care of, their car was not forthcoming. Finally getting frustrated (and the two employees behind the desk were equally frustrated) and with no answers to all of our inquiries on what was going on, we approached a man who seemed to be a manager and asked what the problem was. His reply was that "there are no cars." Another customer stated that the parking lot was FULL of cars. We were then told that none of them were serviceable! Bad tires, maintenance issues, etc. Unbelievable! When all was said and done, my husband and I didn't get a car until 1:30am. I was close to tears. A very frustrating and tiring experience. Unexcusable! We actually picked Avis over another company. Everyone in line had a reservation for a car. No surprises. Avis, this is what you do! You are in the car rental business! Someone needs to be in charge!
After spending a week in Florida, I returned home to New York State to find a bill from Avis for $188.00!
Manatee County in Florida claimed they had my rental car plate on a red light camera, which is unconstitutional and an invasion or property, but thats beside the point.
Avis had already, without my permission or knowledge, paid the county of Manatee $188.00 without me ever having a chance to contest or debate it! I was astounded. I will never rent from Avis again and I am not returning to Manatee County ever again with their red light spy cameras.
Avis had a class action lawsuit brought against it in 2014 for doing this exact same thing! I am totally done with Avis
I tried renting a car from this company for my daughter birthday. I called to make reservations for a SUV. The customer service rep. Put I. The wrong information and my card was charge. She proceeded to redo the reservations a second time. When asked was my card charge the first time, she stated, "my card didn't go through, it was declined". So she attempted to redo the reservation, the second time she said it was declined. I asked to speak with manager he informed me that my car was charged two times and cancelled and order for them to make a reservation I must allow them to charge my card a third time and the previous two charges will be returned to my account by 5:00pm EST. I stated theirs no way I'm going to allow the to charge my card a third time. Now I have to rental car charges on my credit card and no car rental. Avis is a scam rental company. Thanks to them my daughters birthday is ruined because of mistakes they made on their end. No one was willing to assist me to ratify these charges. All they cared about is making another reservation and deceiving me. They lied about the money being released same day at 5:00pm.
Very very bad experience with Avis. Their system was off when I rented the car and I was then given a manual paper that stated the monthly and daily rates. I rented the car for a month but had a mixed up with the return date and I consequently returned the car 6 days later. At the point of checking in, I was told my phone number was not reachable and that they had started a Loss Recovery process for the car. I then discovered, the local office agent entered a wrong phone number into the system. Not only that, she also entered a different rate from what was on the paper trail. Subsequently my charge went from about $1,200 to $2,300. A 92% increase for an additional 6 days !!!!! Because she insisted on using the wrong rate she entered into the system. I called the customer service to complain on the wrong rate and it took me 2 days to get a case no created. Having been told the resolution time frame will be between 3-5 days, I was shocked to find out after 2 weeks that nothing was done on the case. The case was kick started again and after another week, still no resolution because the last reviewer put it in a wrong queue...It's just an appalling customer service right from the local agent to the customer service. This was my first rental from AVIS. Bottom line----I WILL NEVER RENT A CAR FROM AVIS
I had a TERRIBLE experience at the Glacier Airport counter. I was advised by Avis/Costco that I could pre-pay with my debit card. I was then advised that I could use my credit card for a zero dollar hold. I went to the counter to get the car. I was advised that I HAD to present my major credit card. I did. I also informed them that this was supposed to be a zero dollar hold. I also advised that I JUST paid the credit card bill and that it would take 2-3 days for my payment to clear on the card. They had issue upon issue running the card ( the major credit card). Eventually, they realized that it was declining because it was trying to charge a hold fee and my payment had not cleared on my credit card, so it was declining. They then informed me that they would be unable to rent me a car because "they couldn't let it go out on a debit card." I advised them clearly that Avis/Costco assured me that I could pre-pay debit and have a zero dollar hold on my CC. I was told no. They would NOT rent to me. I calmly asked for a manager. I was then advised that "the manager will tell me the exact same thing." I quietly insisted on seeing a manager ( attempting to avoid a scene). The manager ( Andrea) then came to the counter. She also advised that they "could not let the car go out on a debit card." I repeated what I was told by the Avis/Costco call center. She seemed very put out/annoyed. She then advised that she would do a waiver, "only because my card was already charged for pre-pay AND deposit." She originally advised that on the 2nd day that they would charge my CC a deposit also. I advised her that was outrageous to have 2 deposits on 2 cards when I was returning the car the next day. She then decided to photocopy 1) My Montana driver's license 2) My Military I.D 3) My major CC 4) My debit card AND write down my Costco member number. I was very embarrassed. I felt targeted for being a minority but I let it slide as I needed to hurry to get out of town.
Upon return, the car was returned in a timely manner, full of gas, and clean. I was advised that my deposit was refunded ( This was Wednesday of last week). I continued to check my account and look for the refund and did not find it. I decided on Monday to call Avis Customer Service Contact Center. I spoke with Zitta (?). She was EXTREMELY personable and professional. She de-escalated the situation and found that I was charged over $80 because the car "smelled like smoke." I advised her that while I was indeed a smoker, I bought a vape for the trip and that I smoked cigarettes OUTSIDE of the vehicle. I acknowledged that the smell of smoke could have indeed clung to my clothes as I drove the car, explaining the smell. However, I adamantly denied smoking in the car. I advised that I have a receipt for the vape that I purchased. She kindly refunded me the money that was taken without my knowledge or consent, after the fact, after I left the building, with no informational email or phone call.
She provided an exemplary customer service experience. However, after dealing with the counter agents and manager, I would not recommend Avis ( To my friends, family, co-workers, community, or other military personnel that my family is acquainted with). I also do not foresee myself using Avis in the future. I leave and rent a car once a month so that I may go on a military base and shop. This may be a small financial impact to Avis, but I will advise any and all individuals that this company treated me in this manner.
It pains me to accuse or imply that any company condones racism. However, the situation was very clear at the time. I also plan to leave negative reviews on Twitter, Yelp , Google, Trip Advisor, Avis's direct website, AND call Costco Travel about my Avis experience, and ANY OTHER travel review sites to share my horrible experience as a minority trying to rent from your company.
Be advised that the people who book the reservations at (800) 352-7900 are totally and completely different than the rental agents you encounter when actually picking up your car. Herein is the problem. The 800# allowed me to make and pre-pay for my proposed rental car with my debit card. When I went to pickup the rental, the agents informed me that I could not pick up the car because I had used a debit card. Mind you the charge was already applied to my debit card. $311.40. Long story short, their policy appears to be that you can pay for the car upon return of the vehicle with a debit card but you must reserve and prepay with a credit card. This, however, is NOT clarified when making the reservations. I spent over 2 hours in the Houston sun with my disabled mother by my side trying to finalize my rental which ultimately never happened. DO NOT use this rental agency. Their customer service is deplorable. Refunds take over 2 days and are processed in 2 parts. You therefore have to get your money back in 2 installments over the period of 2 days. Additionally the agents at the store are clueless and do NOTHING to help mitigate the circumstances. I will never use this awful company again and I will tell everyone I know looking to rent a car to look elsewhere.
Never use this company - They are the worst I have ever encountered. Refused to check my car when I returned it - we asked them to and they said "We trust you" 25 days later they charged my visa, no phone call, no notice, no receipt. They are horrible. An attorney would cost more and they know it. Don't rent from them
The Marlboro Avis at the Best Western Hotel is great! I've rented from them a lot and only once did they not have a car that was promised online,but today they came through with a car after Framingham,MA was bad.I will give Marlboro,MA a high rating.
I booked a rental car on Priceline,and went to Framingham,MA,because that's where I was supposed to pickup my car and they had previously taken out 44 dollars for collision insurance,which I need back.The guy,Jose in Framingham was lazy and uncooperative.i heard him get a GPS for someone and told them to plug it in.Lazy! He wouldn't work with me to get the car.He claimed my Visa/debit card didn't work but it did in Marlboro,but Marlboro could honor my Priceline,because they sent me to Framingham.I had a Discover card that had 100 dollars on it.He wouldn't take that,all I needed was 26 dollars.Funny,the Visa card worked in Marlboro.Please speak to this guy.Also I need a refund!!!!! Thanks. Kathy LaPrade
I would never rent from this company again. I have been in a dispute since April. I purchased a rental car through Priceline and paid for it up front. Somehow the person at the desk upgraded us to $20.00 a day without our knowledge. She assured us there was not any more charges other then Priceline. We arrive home to find our credit card had been charged an extra $259.00! "Bait and Switch" The car was nothing special and the key fob almost went dead! We replaced the battery.
Avis has poor customer relationship!
I have been trying to get through to the Lost and Found agents at the BWI AIRPORT for two days. No one ever answers the phones. I really need someone to contact me as items are in the car that I need. Please have someone answer....
Rented a12 passenger van for a family vacation paid 4 months in advance show up to pick up the van and they inform me it's on it's way from Louisville they will call me as soon as it gets there... I wait hours go back out to the office they closed for the day. So they have my money I have no car call customer service and they tell me I can set up another rental and repay and wait ten days for my refund.... so pretty much screw me.... Worst company and even worse customer service!!