Information, reviews and public commentary for US companies

 

Avis Rent A Car

Rating
0.59375
Address
3400 E Sky Harbor Blvd
Phoenix, AZ
85034-0927
County
Maricopa
Contact
Dennis Moses
Role
Manager
Phone
(602) 273-3222
Fax
(602) 273-3215
Annual Sales Est
$129,800,000
Employees
550
SIC Code
7514
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An Unhappy First Time Customer - 2 d ago

0

Very very bad experience with Avis. Their system was off when I rented the car and I was then given a manual paper that stated the monthly and daily rates. I rented the car for a month but had a mixed up with the return date and I consequently returned the car 6 days later. At the point of checking in, I was told my phone number was not reachable and that they had started a Loss Recovery process for the car. I then discovered, the local office agent entered a wrong phone number into the system. Not only that, she also entered a different rate from what was on the paper trail. Subsequently my charge went from about $1,200 to $2,300. A 92% increase for an additional 6 days !!!!! Because she insisted on using the wrong rate she entered into the system. I called the customer service to complain on the wrong rate and it took me 2 days to get a case no created. Having been told the resolution time frame will be between 3-5 days, I was shocked to find out after 2 weeks that nothing was done on the case. The case was kick started again and after another week, still no resolution because the last reviewer put it in a wrong queue...It's just an appalling customer service right from the local agent to the customer service. This was my first rental from AVIS. Bottom line----I WILL NEVER RENT A CAR FROM AVIS

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D'Angela Y Nickerson - 12 d 8 h ago

0

I had a TERRIBLE experience at the Glacier Airport counter. I was advised by Avis/Costco that I could pre-pay with my debit card. I was then advised that I could use my credit card for a zero dollar hold. I went to the counter to get the car. I was advised that I HAD to present my major credit card. I did. I also informed them that this was supposed to be a zero dollar hold. I also advised that I JUST paid the credit card bill and that it would take 2-3 days for my payment to clear on the card. They had issue upon issue running the card ( the major credit card). Eventually, they realized that it was declining because it was trying to charge a hold fee and my payment had not cleared on my credit card, so it was declining. They then informed me that they would be unable to rent me a car because "they couldn't let it go out on a debit card." I advised them clearly that Avis/Costco assured me that I could pre-pay debit and have a zero dollar hold on my CC. I was told no. They would NOT rent to me. I calmly asked for a manager. I was then advised that "the manager will tell me the exact same thing." I quietly insisted on seeing a manager ( attempting to avoid a scene). The manager ( Andrea) then came to the counter. She also advised that they "could not let the car go out on a debit card." I repeated what I was told by the Avis/Costco call center. She seemed very put out/annoyed. She then advised that she would do a waiver, "only because my card was already charged for pre-pay AND deposit." She originally advised that on the 2nd day that they would charge my CC a deposit also. I advised her that was outrageous to have 2 deposits on 2 cards when I was returning the car the next day. She then decided to photocopy 1) My Montana driver's license 2) My Military I.D 3) My major CC 4) My debit card AND write down my Costco member number. I was very embarrassed. I felt targeted for being a minority but I let it slide as I needed to hurry to get out of town.

Upon return, the car was returned in a timely manner, full of gas, and clean. I was advised that my deposit was refunded ( This was Wednesday of last week). I continued to check my account and look for the refund and did not find it. I decided on Monday to call Avis Customer Service Contact Center. I spoke with Zitta (?). She was EXTREMELY personable and professional. She de-escalated the situation and found that I was charged over $80 because the car "smelled like smoke." I advised her that while I was indeed a smoker, I bought a vape for the trip and that I smoked cigarettes OUTSIDE of the vehicle. I acknowledged that the smell of smoke could have indeed clung to my clothes as I drove the car, explaining the smell. However, I adamantly denied smoking in the car. I advised that I have a receipt for the vape that I purchased. She kindly refunded me the money that was taken without my knowledge or consent, after the fact, after I left the building, with no informational email or phone call.

She provided an exemplary customer service experience. However, after dealing with the counter agents and manager, I would not recommend Avis ( To my friends, family, co-workers, community, or other military personnel that my family is acquainted with). I also do not foresee myself using Avis in the future. I leave and rent a car once a month so that I may go on a military base and shop. This may be a small financial impact to Avis, but I will advise any and all individuals that this company treated me in this manner.

It pains me to accuse or imply that any company condones racism. However, the situation was very clear at the time. I also plan to leave negative reviews on Twitter, Yelp , Google, Trip Advisor, Avis's direct website, AND call Costco Travel about my Avis experience, and ANY OTHER travel review sites to share my horrible experience as a minority trying to rent from your company.

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Angela G - 16 d ago

0

Be advised that the people who book the reservations at (800) 352-7900 are totally and completely different than the rental agents you encounter when actually picking up your car. Herein is the problem. The 800# allowed me to make and pre-pay for my proposed rental car with my debit card. When I went to pickup the rental, the agents informed me that I could not pick up the car because I had used a debit card. Mind you the charge was already applied to my debit card. $311.40. Long story short, their policy appears to be that you can pay for the car upon return of the vehicle with a debit card but you must reserve and prepay with a credit card. This, however, is NOT clarified when making the reservations. I spent over 2 hours in the Houston sun with my disabled mother by my side trying to finalize my rental which ultimately never happened. DO NOT use this rental agency. Their customer service is deplorable. Refunds take over 2 days and are processed in 2 parts. You therefore have to get your money back in 2 installments over the period of 2 days. Additionally the agents at the store are clueless and do NOTHING to help mitigate the circumstances. I will never use this awful company again and I will tell everyone I know looking to rent a car to look elsewhere.

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JT - 45 d 20 h ago

0

Never use this company - They are the worst I have ever encountered. Refused to check my car when I returned it - we asked them to and they said "We trust you" 25 days later they charged my visa, no phone call, no notice, no receipt. They are horrible. An attorney would cost more and they know it. Don't rent from them

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Kathy LaPrade - 50 d 9 h ago

4

The Marlboro Avis at the Best Western Hotel is great! I've rented from them a lot and only once did they not have a car that was promised online,but today they came through with a car after Framingham,MA was bad.I will give Marlboro,MA a high rating.

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Kathy LaPrade - 50 d 9 h ago

I booked a rental car on Priceline,and went to Framingham,MA,because that's where I was supposed to pickup my car and they had previously taken out 44 dollars for collision insurance,which I need back.The guy,Jose in Framingham was lazy and uncooperative.i heard him get a GPS for someone and told them to plug it in.Lazy! He wouldn't work with me to get the car.He claimed my Visa/debit card didn't work but it did in Marlboro,but Marlboro could honor my Priceline,because they sent me to Framingham.I had a Discover card that had 100 dollars on it.He wouldn't take that,all I needed was 26 dollars.Funny,the Visa card worked in Marlboro.Please speak to this guy.Also I need a refund!!!!! Thanks. Kathy LaPrade

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Alexandria E Boudreau - 53 d ago

0

I would never rent from this company again. I have been in a dispute since April. I purchased a rental car through Priceline and paid for it up front. Somehow the person at the desk upgraded us to $20.00 a day without our knowledge. She assured us there was not any more charges other then Priceline. We arrive home to find our credit card had been charged an extra $259.00! "Bait and Switch" The car was nothing special and the key fob almost went dead! We replaced the battery.

Avis has poor customer relationship!

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SweetStory - 55 d 38 s ago

0

I have been trying to get through to the Lost and Found agents at the BWI AIRPORT for two days. No one ever answers the phones. I really need someone to contact me as items are in the car that I need. Please have someone answer....

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Kerri - 56 d 39 s ago

0

Rented a12 passenger van for a family vacation paid 4 months in advance show up to pick up the van and they inform me it's on it's way from Louisville they will call me as soon as it gets there... I wait hours go back out to the office they closed for the day. So they have my money I have no car call customer service and they tell me I can set up another rental and repay and wait ten days for my refund.... so pretty much screw me.... Worst company and even worse customer service!!

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Anonymous - 60 d 17 h ago

1

I rented a vehicle on 6/19 and the rep advised me to extend it'll be the price of my daily rental and a $10 fee. I've been trying to call all day to no avail, so I finally agreed to be directed to the national rental office. I was told that the price would be approx $70 more since I'm using them. TOTAL RIP OFF!!!!

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Shacoy Walker - 61 d 18 h ago

I rented from the City Line Ave location in Phila, Pa this place really needs some retraining. The customer service is HORRIBLE its the closest one too me I shouldn't have to change location to patronize corporate needs to crack down ASAP.

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James Griffin - 70 d 13 h ago

Conformation #18847160us3 Avis at the Airport in Newbern N.C.ripped me off for $60. When I returned the car, their famous sign was there be back in 15 minutes. So I dropped key in box with paperwork and e-mail account to get final receipt. 2 days later credit card was deducted $298 but should have been $237. Called customer service and the said Newbern charged for pet hair cleaning. Now i had 4 adults and 1 child in this car,good luck on get any pet in the car with us to Michigan. Now I know if you check who rented the car before me the got hit for pet hair cleaning because they were the one to cause this problem. That being said who cleans the car could not get all of it out.When I brought this car back a week later and no manager at counter when car was dropped off felt like they could just rip me off $60.Enjoy the money because if problem is not solved soon I will be glad to tell everybody I can about how Avis of Newbern Airport like to screw customers. Call my bluff if you want to, but that is some shady shit.

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Latonya powell - 78 d 9 h ago

0

Confirmation: 12591187US0

I rented the van on a one day rental. I was not told nor notified that you moved locations nor was I told that the location would be closed. I included my rental reservation showing that the vehicle was reserved for one day and the address I was supposed to return the vehicle too. When I got there on May 29th a note was on the door telling me to take the vehicle to a different address. Not that Avis was closed. I took the van to the address opened the door on the morning of May29th and a black man with dreads and a accent told me to pull the van around to the back of the building. I did he took the keys and the contract and v you're telling me you charged me for a 2 day rental after i went beyond to get your van returned on the correct date. Without being told that you were closed. Also without knowing that the person that was inside of the Avis rental car that took that keys and contract was not an employee of Avis? Why would you think you can hold me accountable for your screw up? I want my money refunded to my card asap.

I want this situation sent up to corpoarate managent asap. Enclosed is a screen shot of my reservation showing the return location and address. I do not know why Avis is going this far too steal money from me. I have used this company several times and v have never been stolen from. I am appauled and this is causing me a great deal mental anguish.

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Kim - 80 d 20 h ago

0

I am hoping to reach someone at the top. I reserved a luxury car from Avis, because my SUV was being seviced and I had a business dinner with a very important client. The reservations was made to pick up near my house since I did not have transportation. I received a email prior to pick up stating I needed to pick up at the Airport which was over an our from my home. I made several complaints to several ppl a general manager was also invoved I was told they gave my car away do to the prom and there where no other Luxury cars in the city at all I have dealt with this company for 25 years and I am very ashamed of the customer service I was given I will continue to try to reach someone at the higher chain of co and truly I very dissatisfied customer.

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Pissed of to the max - 81 d ago

1

I rented a car with avis and the car was impounded cause i didn't have my id on me. And i called to get my things out of the vehicle they had the vehicle over a week said they would call never did just called them back and they said the car is rented and they bag my stuff and its lost.

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W Ezell - 81 d 13 h ago

0

Avis is THE most horrible company. The lies are unbearable. They have bad business practices and inconsistent pricing. When they are called on the carpet for their wrong they doings, the customers suffer.

I will definitely not do business with Avis again. There are other companies in the business to give my money to. Good thing we have choices.

The bad part is that they claim to not know their corporate office numbers and the gate keepers keeps you from getting to the people making these crazy decisions.

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Very Very Very Unhappy With Avis. - 95 d 17 h ago

0

Horrible HORRIBLE Company! They made my reservations for the wrong month! We called in March 2017 for October 2017 and it was booked for later in March! Thank God we discovered that when we printed the reservation and when we called to correct the date, WE WANTED OCTOBER NOT MARCH, they NOW want over one hundred dollars more and it is for a 4 day weekday rental!!! And we wanted to secure it SEVEN MONTHS before we need it! Sooo we called to correct it and protested the rate change AND they hung up on us! Then when we called back, they kept us on hold and never picked it up again!!! DO NOT EVEN BOOK WITH THIS COMPANY! PLEASE DO NOT NOT NOT BOOK WITH THIS COMPANY!!! By the way, Hertz gave us a MUCH BETTER deal so this is good after all, we will NEVER NEVER NEVER Book with Avis (or Budget, Avis owns Budget remember!!!) again! Good Riddance Avis!!! You are a Horrible Company!!!

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FeeFee BB - 98 d ago

1

My first time renting from Avis at the Jackson-Evers International Airport on Hangar Drive. Long story, short - the staff needs more training on the knowledge of the rental terms; they didn't greet me with a smile; they don't answer the phone when I call the counter to ask questions; they didn't seem to be interested in the concerns I had; and basically they are not helpful representatives. Also, the representative told me that Avis requires that I take the gas fill up option whereas they hold an additional $28.19 on my credit card for gas, eventhough I told them I would rather just return the car on full myself. They told me that once I return the car on full, the charges would come off my credit card. Also, when I returned the vehicle, my rental charges increased because they tried to charge me a late fee, eventhough I actually returned the car early. It took two people to fix this problem in the system. Renting from Avis was not a smooth process for me. I am disappointed.

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Gerard - 116 d 12 h ago

1

classis say one thing, charge another car was prerented then upcharged for a car drove it only 50 miles and was chared over 500dollars

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Suesue16@aol.com - 132 d ago

0

Classic bait and switch. After the Avis agent tried to charge us for the insurance which we denied she said the she was going to give us a Denali but never mentioned it was an additonal $85 per day on top of the $78 they originally charged us. We originally asked for a full size SUV so when she said she was giving us a Denali SUV she never indicated that Avis considers that a luxury car. A five day rental went from $516 to over $1,200. Upon speaking with a supervisor they said they could only give a $253 credit leaving a disputed of over $436. Will never rent from Avis again if not resolved

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Mrs. Sharpe - 144 d 22 h ago

0

I didn't even receive service from them and they are held my money like I owe them something I will never attempt to rent from another company again before checking the ratings especially a rental car establishment this is the worst. 3-7 business days but it only took 10 minutes for them to take the money from my account this is insane and horrible for the customer.

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Maxine collins taylor - 145 d 14 h ago

0

I am on dont rent and i dont owe avis or buget no money

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Jo Anne Liston - 157 d 12 h ago

5

I want to say how nice my experience with Avis was in Kona. The night employee Bruce Jukawas so accommodating to me when I had a flight delay. He was able to allow my daughter and I to stay in the rental a few extra hours and didn't charge an extra fee. He was polite, understanding and quick in fixing our problem. Thank You!!

rental#928526723

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Mrs.Florentino - 167 d ago

0

I WILL NEVER rent from this company. They are complete SCAM artists. They cannot explain the fees we were given and was charged $342.00 MORE than we were supposed to be charged. Called multiple times and was all that they have to said they are charges from location , I have over $991 in charges and they can only "justify" $510 of them. The rest that cannot explain. DONT RENT FROM AVIS.

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L Florentino - 163 d 19 h ago

0

The worst nightmare ever renting a car from Avis , I been renting since 2005 from Avis rent a car this time i did from Charlotte International Airport the rental weekly was around $150 i got the car for a week and then 2 more weeks, but when i went to pay they charge me $991 in total the rental was $571 with taxes and some other fees , but $420 were airports extra fees and taxes to much for a rental for 3 weeks . i will never rent from the avis . DON'T RENT FROM AVIS AT THE AIRPORTS LOCATIONS SINCE THAT WAS THE EXCUSE FOR THE EXTRAS FEE

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Anonymous - 160 d 18 h ago

If u paid with a card. Dispute the difference. Your credit card company should honor your request

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