Not thrilled with BoA. We are retiring and had been told that mortgage percentages were being lowered for certain customers. We requested that our percentage be lowered. We were told that when we first received the mortgage (20 years ago), we were a few days late with a few payments and would not be given a reduction in the interest rate. This was over 20 years ago and Bank of America is still holding this against us.
The officer we deal with now is wonderful. He tried several times, calling while we were sitting at the bank, to try to get a reduction in our mortgage rate. He was told "no" for the same reason we were.
I have a very hard time believing that BoA would hold a late payment against someone who has been a customer for over 20 years.
Awful customer service. Was promised $2000 at closing when we bought our home, only to be screwed out of it when we were too far into the process and would have lost money if we walked away. When I did threaten to walk the loan officer was very nasty with me, very unprofessional.
I have been with Bank of America since 2005,and I haven't had a problem.this is not so much a review as a request.I have a home in Tennessee and the closest bank of america to me is in knoxville.45 miles from me.I would like a bank of america put in Morristown,Tn.I don't want to have to switch banks so I don't have to drive as far.This would open new jobs.
Good evening, gentlemen Bank of America, must inform my delicate situation already made complaints due telephone vias, the day on October 20 received a warning when I read made a purchase from Panama using my card number which immediately call and report it happened yet I had to operator operator, watching at that moment I came another warning where an operator agent came into my account and pay the consumption of fraud, it is assumed that I am denouncing fraud and pay me my money is the most serious of the situation. I have contacted an infinite number of times and can not get information that reassures me and see my money in my savings account, I have with that account 6 years, I never felt something so nasty, I only thing I want is my money back, the references fraud Bank of America are to be feared. I beg you to resolve my situation.
Buenas tardes, les escribo con la finalidad de hacerles participe, que hicieron un fraude con mi tarjeta de credito el dia 20 de Octubre, 2016, apenas me llego la alerta por el correo electronico, me comunique con el departamento de fraude tarjeta de credito, el monto que usaron fue de 1.600 dolares, y el gasto fue hecho en Panama, yo me encuentro en estos momentos en Estados Unidos, llame y me pasaron de operador a operadores y ningunos me han solucionado mi problema, me dirig al Bank of america mas proximo donde me encuentro llevando conmigo todas las pruebas, no solo eso me paso si no algo mas grave en cuestion, uno de los Agentes operarios se metio en mi cuenta y sin mi autorizacion pago el monto del fraude. Hoy llame nuevamente a Reclamos de Credito y no me dan una seguridad, sera porque no soy Americana? quiero mi dinero en mi cuenta nuevamente y asi me sentire tranquila de lo contrario pasare a otras instancias.
the worst fucking bank ever.need to be shut down there whole customer service system sucks
I would like information on closing of drive thru banking
what is going on. Do I need to change banks for a drive thru?
i HAVE NEVER SEEN SUCH A GOOD CORP. GO DOWNHILL SO RAPIDLY. tOP EXECUTIVES SHOULD ALL BE FIRED. WHEN I DEPOSIT CASH INTO MY ACCOUNT - THEY INSIST ON DRIVERS LICENSE OR ID. BEEN WITH THIS BANK 20 YEARS AND THEY KNOW ME. SO TREATING EVERY CUSTOMER LIKE A CRIMINAL CAUSES ME TO CLOSE MY ACCOUNT IMMEDIATELY. REALLY SOME DUMB PEOPLE MAKING DECISIONS. DON'T GIVE A DAM ABOUT THEIR CUSTOMERS.
So disappointed in BofA! I had a mortgage with them and tried to refi after I purchased my new home. What a process that was. I actually cancelled my refi. I experienced the worst customer service. I can't believe that BofA is so big that they forget the little guy, me. Well, well, welcome to corporate america.
Whom does one contact when there are items missing from the BofA safe deposit box. After six weeks, I have received a letter(only) with my sign-in sheets, etc. and details on the procedures used when reviewing items in the box, etc.
I never removed the missing jewelry, and I plan to follow up with a higher level of management. I would like to know if others have found items missing from their safe deposit boxes and what next step was taken. Thank you.
These guys are unbelievable. My account was hacked by someone from Ghanna via email, I believe. Not only was I accused of being part of this. They shut down my personal AND business accounts and told me I was never allowed to bank there. I spoke to the fraud department twice and I was told verbatim "Oh we know these people, they get into all of our accounts." Well thank you for the protection! They were so tight about giving me info on my own accounts yet very blatant with accusing me. These guys are not fit to handle anyones money. Athena Christy of the Westcliff branch in Newport Beach is rude, bitter & unprofessional. This is not my first dealing with her. Just stay away from this bank!
Yes I know exactly what you are saying. I was selling a watch on line. And was sent a cashier's check for payment. I call the bank the check was work on. And it checked out ok. When I deposited in my account they told me it was fake. And closed my account and took the$200. That I had in it from my payroll check. And reported me to check systems. I fought the fraud charge and won. I was told that my name's would return to good standing. That was in May this year over 6 months ago. And I'm still not able to get an account at another bank. I spoke with b of a and they said they fixed it. And check stem said that's not true. They are liars and thief s I silk haven't gotten the$200. Back. And my name is still in check systems. I am reporting them but I need other victims of this bank. Please help stop them. My email is (hidden).
My husband and I informed Bank of America that we could not afford to pay 4% on our interest due to the fact our income was still 50% of what it was when we purchased the home in 2006. We were denied a modification. We reapplied in Jan 2016, when we couldn't make our payments due to medical bills and IRS and State taxes and again were denied, only this time we were informed it was due to the fact we had already gotten three modifications. The two previous ones were given to us in a succession because we were denied the Obama modification at first. In August of 2016, our loan was sold to Specialized Loan Servicing. When I attempted to pay my mortgage Bank of America refused to accept it as did SLS. I then received a notice of default from SLS so I informed them the debt was discharged in our bankruptcy. case # 2:09-bk-28749-RTBP on 2/23/2010. We have requested a modification from SLS, sent them two payments which they accepted, but are facing foreclosure on the 30th of October if we don't get it. I believe Bank of America sold this worthless debt to SLS as a way to make a profit on something that was worthless, so now instead of helping us, SLS will profit by foreclosing on the debt. If this house is sold via a trustee sale, the stockholders will suffer because the house is only worth about 178,000, which is based on a foreclosure within a 1 mile radius of my home that matches this houses description. That house is in better condition and in a better location, so they will be lucky to get 150,000 for a 248,000 debt. I feel Bank of America is not only cheating us, they are cheating their stockholders, as well by participating in deceitful banking practices.
I am a Platinum 30+ year customer at BofA with nine accounts. I also have a mortgage with them as well as stellar credit and employment reference. I applied for a mortgage refinance and the app was approved immediately and should have been a slam dunk in underwriting. Due to the invisibility of the loan officer, and the incompetence of the robotic loan processor and the underwriter, the loan won't close due to a technicality and I am so frustrated as to walk away from this 30+ year banking relationship, and taking my family members with me, and sharing this story with others. To top this off, I learned that BofA switched my current lender off of my homeowner's insurance and replaced it with BofA after the loan app had been sent to underwriting.. (which I have seen in several other postings on this site).. is this even legal? Who is going to fix this? And yes...I will see to it that all related fees paid are credited. Caveat Emptor!
Sir good day to you i just want to verify this letter that i receive from you if it is true i'm dymeme f. Eyana will be receive a $200,000 US dollar i'm the benificiary of jeff owen but i wonder why i need to pay a $500 US dollar for the requirements that you need it the bank manager forwarded to from the bank of africa
I have never seen such a disconnect in service. My father had passed away and had a safe deposit box and was never charged for it, due to the balances he had kept at the bank. All of a sudden we received a bill for the box. I called the number on the bill that my elderly mother had received and explained he had passed. They instructed me to take the bill and keys (which we could only find one) and return them to the branch. I went into an empty BofA Branch, which used to be thriving and went to the teller and told her I was there to close my deceased fathers box. She called over someone from the platform and he informed me we would have to make an appointment to close the box. I left the key with them and told them that was what I was instructed to do by their customer service.
Have you resolved this issue? I am having a similar issue with the Santa Ana main branch. Their callous and insensitive behavior is pretty appalling. Do you have a contact name that can help resolve this?
I'm so over this bank. On 10/16/16 my account was over drawn and I paid every dime of it and they still charged me late fees. But when I made the deposit is showed I was in the postive. An there excuse is you have to make a deposit by 8:00pm in order for me not to get fee. I think it's ridiculous to charge. I work hard for my money and for the reps to say you have to make a deposit before 8:00pm to not get late fee is just it right. I have always made my deposit this way and never had a problem. I think it's is design because they make all there money off late fee.
I HAVE CLOSED MY ACCOUNT WITH YOU WITH NO BALANCE AND EVERYTHING SQUARED AWAY IN 2007... FOR 10 YEARS NOW I HAVE BEEN RECEIVING MARKS ON MY CREDIT HISTORY SAYING I OWE THEM $200...BUT THEN IT GOES BACK DOWN TO $100...THEN IT DISAPPEARS FOR A COUPLE YEARS. THEN POPS BACK UP. I never owed them anything. I just closed my account that's all. At one point 2 years later they called me and told me that I had money in my account if I wanted to claim it. I was shocked because the account had been closed for two years under my knowledge. sooooooooooooooooooooooooo I closed it AGAIN. I am meeting with an attorney today to take legal action because I am done being harassed by incompetent people who cant do their jobs. This bank is a fucking joke and nightmare rolled into one. See you in court.
Last year and a half I'm constantly getting calls asking for a "sherry jefferies". I've called many times stating they have the wrong phone number. I have gotten to the point where Im considering legal action. I've never dealt with this bank nor will I ever. calling the federal trade commission today. these phone calls must stop. they have told me they will put me on there no call list about 50 times. yet Im still getting these phone calls.
I deposit cash into "your ATM" now you claim you can not locate, after I was told the funds had been located, and everything is ok....... you went in took out $1400.00. I called was told this would not happen, now I been on hold for almost a hour.
RECEIVED THIS IS MY EMAIL BOX...DO NOT A HAVE AN ACCOUNT WITH YOUR BANK. MY SPOUSE DOES, HOWEVER. IS THERE A PROBLEM AND IF SO WHY THE EMAIL???????????? COPY/SCREEN PRINT OF EMAIL RECEIVED IN MY IN BOX. Bank of America Customer Service Bank of America has suspended your Account, because of a violation of our Terms of Service. To re-activate and bank online, and recover your account, kindly follow link below Account Activation. All information associated with your suspended account will eventually get deleted, unless successfully appealed. If your account information is not confirmed and verified within a certain period of time then your ability to access your account would become restricted. Thank you Bank of America Account Management Department. Bank of America Email, 9th Floor NC1-028-09-02, 150 N College St., Charlotte, NC 28255. Please do NOT send any physical mail to this address, especially mail containing sensitive information. Need to get in touch? Simply visit our Contact Us page for multiple ways to connect. Please do not reply to this email, as email replies are not monitored. Read more about Privacy & Security. Bank of America, N.A. Member FDIC. Equal Housing Lender 2016 Bank of America Corporation. All rights reserved.
THE FAMILY RUINED BY BANK OF AMERICA
We are "preferred" customers but Bank of America froze our 10 year old accounts without even a phone call because the compliance department decided they needed some extra paperwork. Has taken two weeks and many hours to get things straightened out. Bounced checks, cancelled bill pays, cancelled transfers, useless ATM cards, no access to our cash, etc. Worst experience with a bank ever!
I'm sending this message about the Bank of America in Exeter ca , this branch is the slowest bank I've ever been to 20 min in line this is ridicules also if you deposit cash it's not available tell the next day it's the only branch that I've been to that practices this why can you please explain this to me. But I do love Bank of America just not this one.