I am VERY DISSATISFIED with the customer service (or lack thereof) in trying to remove a $25 LATE Fee charged to my account. I ALWAYS pay my monthly statement "IN FULL" each month...been a credit card customer for 18 yrs!! Last month's (March 2017) statement showed LATE FEE, I called Customer Service number, talked with a representative and was told the charges were being removed and to only pay the balance of $53.73..which I did...on same day, April 6 , 2017. (I am a 69 yr old widow..on a fixed income & ALWAYS MAIL my payments at least a WEEK in advance of due.) My February payment was mailed on March 9 (due on 3/17/17) but it was posted paid on 3/20/17, with the LATE FEE posted on 3/17/17. Seeing this LATE FEE on my current statement, I call today, April 27, 2017 to investigate situation...talked with a representative and then a manager (?)...both very unresponsive to my situation...said LATE FEE could not be reversed, , Boa had "no grace" period, etc.!! Your employee assured me that this charge would be reversed and what amount to pay (on 4/6/17)..then today (4/2717) I'm told it CANNOT be reversed. Let's "be real"...in this "computer age," all it takes is the CORRECT input or code.
Am a male Zambian requesting for your financial aid to relieve my university outstanding tuition fees for my last semester amounting to $3300 American Currency. Despite having successfully and completed the Double Bachelor major in Criminology and International Relations for three years at Monash Australian University Campus based in South Africa, I have not yet graduated due to the fact as mentioned above. Unfortunately, I cannot find any employment as ones placement is highly determined by the university results. Furthermore, this has doomed my passion to my academic progression such as pursuing Master Degree in Human Rights were my interest in advocating for the voiceless like women, children and the disabled lies high. For that, I would be grateful if your establishment extended your helping hand to me faced with educational barriers through financial hurdles. I thank you for your time and consideration and remain ready to providing you with more documents regarding facilitation of the requested matter. Respectfully yours Geoffrey Mulenga +260 973-611417 (hidden) PO BOX 240172 Ndola Copperbelt Zambia
I am a cancer patient and someone used my debit card to take money out of my nearly opened BoA account. I have adviced them this wasn't me that did this.They sent the checks that were used on my account which I let them know I know nothing about the checks and I didn't write them. But the bank concluded it was my doing and will not give me my money back. ($440.00.) I'm on a fixed income and the money they are keeping is for my chemotherapy, transportation and food for the month. I've been on the phones some days for up to two hours being asked to hold but being transferred to a department that can't help me at all. They are all telling me different things and asking for the same thing over and over. Not one person has shown empathy nor sympathy with me.
I asked them to please give me my money because I really am the victim!
I'm being told I will to wait 10-12 days for another review of my case. No one has heard fixed income. I'm going without food while they reinvestigate it again. So, they didnt investigate it the first time. I have anxiety already from the chemotherapy but know I'm trying to keep my sanity. Please BoA help me today I really need my money. I only get a little money l can't afford for you to keep my $440.00 this hurts not being heard and understand. I feel like I've been talking to robots for a month..
#ABC, NBC, CBS, KTLA please help
My heart goes out to you in your situation. I've unfortunately had a similar experience with BOA and have been doing my best to dispute but they seem to make that impossible by giving you the run around. Transferring you to different departments. No one is on the same page and it's absolutely ridiculous.
Boa is the worst bank ever. I went thru a divorce and deeded the one house to my ex. I went to live in rent house which I own outright. I tried to get home equity line of credit to make it Ada ACCESSIBLE for me as I am an amputee well I can't get the loan because boa won't release me from the note on my exes house. We filed a warranty deed over to him. And we/he only owes 85,000 on a 250,000. Dollar home and I owe zero on a 150,000. Home and I don't qualify because the loan of his is still on my credit report. I'm a platinum honors client and have been a customer for 23 years and the smartass tweebs at the mortg office can only be robotic in saying " our guidelines are....." I'm on fixed income and my debt to income ratio is too high ??? Makes no sense
I will never ever use boa again I'm going down the street to a credit union
Horrible horrible customer service treated like a cookie cutter robot and not a human being with real issues.
Bank of America is horrible.customer service is horrible and takes up to a week to process a check
Tatnuck square worcester branch is horrible!!! For 7 years as a business account I have had the worst experiences with that branch. They are way under staffed. Also as a sole proprietor with my name in the business title they will never allow me to cash checks from clients. I always have to drive across worcester to any other branch that can assist me. My social security number is on the account. I'm at the point of leaving this bank. It costs me a fortune in time to drive to other branches because no one at that branch can think. If they took. One second to look at my account they will see it has both my name and my business on it wit my social. And I have no employees. Until someone addresses this I am going to submit as many complaints ts as needed. 7 years is tooomg to deal with this.
Applied for a home loan, this would be our third home loan with BOA, and I knew better but purchasing a home in another state we thought it would be better to go with a large bank. What a mistake! They need to understand customers are not a number but clients that they need to treat with Respect and Dignity. I would never recommend BOA to my worst enemy. This will be the last time we ever consider using them. It's apparent by all the negative reviews they really don't CARE!
Frank just talked to Bank of America on the telephone being with them 10 years same credit cards never a late payment ask them if they can lower my interest rate or my minimum payment and they did not do nothing they actually charge me $60 more so as a loyal customer this is how you get treated after 10 years I will just get a loan pay the credit card off and cut it up
Extremely disappointed that B of A gave an incredible amount of money to the Trump inauguration. Not all of us approve of him. Better to give to charities that BENEFIT society not divide it! Also, spend the money on banking services which have deteriorated greatly over the past few years. There are fewer tellers and only an computer to take our info when traveling abroad. There was no way to correct the Info the computer repeated back to us! Seriously considering changing banks after being a loyal customers since the last century!
April 19, 2017
Today I went to the BOA and again found the Merchant Window Closed..because they lack tellers they just close this window. This is totaly unexceptable. There were 3 people ahead of me that also were Merchant customers that were not at all happy. My employer banks at BOA and I make the deposits for him, I would never in my life time bank with BOA..the worst bank on earth as far as i am concerned....
I used to be a home mortgage loan officer with bank of america, I had to leave after 6 months. I manager was not doing very well so she called all of my clients and convinced them to work with her instead of me due to the fact that she had more years in the industry. She ended up stealing about 8 clients from me in total. She also would check in on days that i had out of office meetings or closings and if there were any mortgage referrals to me she would take them for herself and not tell me that they had come in looking for me. This is a major issue and i promise this will not be taken lightly.
I am appalled at the inability of some of the Customer Service agents and their lack of ability to actually LISTEN to the customer calling in with a problem. I worked in positions involving the public for 30 years, either in retail, law or as a museum docent. My first training was that you never ever talked over top of the customer because that meant you were not listening to them, you were focusing on what you wanted to say, whether it was going to be pertinent to their problem or not. I have now been on my phone for almost 2 hours trying to get a problem solved that I thought was taken care of the day before but apparently I was given incorrect information and - oh by the way - it was my fault for not knowing all the ins and outs of how a stop payment works. If this is what Bank of America calls customer service, I will be going back to paying my bills with checks so that I can place a stop payment on and KNOW THAT IT WILL BE HONORED BY THE BANK! It has taken me 61 years but I now know why my grandmother, God rest her soul, never trusted a bank with her money unless she absolutely had to.
BOA hires employees that are drug users. I recently over heard a conversation of a female named Maria Annette Irlas. She was bragging how she passed her drug test by taking a cleaner. I'm very disappointed in the fact that this lady will be handling my money. She had stated she was hired at a Fresno branch in California. I will be pulling out my money and will no longer bank there.
Customer service completely horrible. My account was supposed to be closed out!
Bank of america has a clear problem that they refuse to address. When you deposite a check bank of america is slower than all other banks when making deposits. They are aware of this and are unwilling to address problem. They act as if this is not the case but many small bussiness owners have left because of this issue.Brian Moynihan should be fired he is part of the biggest fraud in the country example is above in the phone number for him is actually the online banking number because he does not care just wonts a big pay check. If I can FIND HIM i WOULD LOVE TO CONFRONT FAKE AS COWARD.
I agree. Disingenuous little puds who have never done an honest days work in their lives.
The worst banking institution in America.
Your web site is the worst I have ever used.
Why does it take over 15 min at drive thru to process one customer. I'm spending over 25 min to get cash out of my account. 89th and Western in OKC needs HELP.
MR MOYNIHAN......AS A CUSTOMER OF BOFA SINCE 2005 I CANT BELIEVE THAT YOUR AUTO LOAN DEPT
WOULD TREAT ME WITH TOTAL DIEREGARD OF MY APPLICATION FOR A LOAN.THEY TOLD ME THAT THE PHONE NBR SUPPIED BY EXPERIAN CREDIT REPORT GAVE THEM A PHONE NBR THAT HAS DISCONNECTED. I CALLED EXPERIAN AND CORRECTED THE PROBLEM AND SUBMITTED A NEW APPLICATION TO YOUR LOAN DEPT.MY APPLICATION WAS DENIED FOR THE SAME REASON. I BELIEVE YOUR LOAN DPRT USED THE OLD REPORT AND NOT REQUESTING A NEW ONE.ITS MUCH EASIER.
THANK YOU FOR READING THIS I DONT FEEL LIKE A VALUED CUSTOME
KUDOS TO LUIS MOLINA IN YOUR BRANCH OFFICE FOR HIS ASSISTANCE
Total robbery to charge a check cashing fee on checks drawn on your bank. Corporate greed!
EXACTLY and social security check is drawn on their bank so no recourse..... it is inexcusable and I could not vouch... as account older. it is ridiculous there is ZERO risk on GOVERNMENT check drawn on your bank if proper id is presented along w/ finqerprint.. ow does 8 bucks prevent it? I was willing to vouch for the person as account older.. and wait time for fone resolution 1 -1.30 jours. Manager unwilling to waive one time ... we could set up a new account but funds would be unavailable for days.... RIDICULOUS>
bank of america resolved after fone call.. :) TY