Mr Moynihan, June 28, 2017
My name is Georgette Powers and I use to be a Customer with your bank. I have a big big problem with the fraud dept. I have been fighting this injustice and lie for over a year now I have sent proof I have called your office two different times. Only to be told what a terrible injustice and that they will do everything in their power to correct it but still nothing. About a year and a half ago I put my watch online to sell. I got a buyer the Check came in the form of a cashier's Check. The Check came to me via FedEx that my roommate signed for. I called the bank that it was written on to verify that the Check was good. The person who I spoke with told me that a cashier's Check is not like a regular Check it's drawn on the bank not a account. So he said to just deposit the Check to see if it is ok. So I took a picture of the cashier's Check with my phone. Not one time did I attempt to get any more ey out of that check I was waiting for it too clear. Well it didn't clear and 2 or 3 days later my account was closed and they took all the money in my account which has never been returned to me. And informed me that the Check was counterfit. I filed a police report, I did everything to help with the investigation and everything. So a couple months later I go to open a checking account and I'm told that I can't because of check systems, so I fight that. The investigation was found in my favour I get a letter of apology from b of a with an apology and a check for I think $12. And told that if I wanted a account again with b of a that I was welcome to apply. Then a month or so goes by I apply to another bank only to be told that now I have an alert with a different place. This time it's called Early Warning so I filed a dispute with them along with all the paperwork and the letter from your bank finding the in my favour. And they denied me . How can they continue to report me to all these different consumer places and I just found out the other day that they have reported me to yet another one. They have put a fraud alert on my name. I did not do anything but deposit a cashier's check that was sent to me for the purchase of a Michelle caber diamond watch that I sold on line. How can they find it in my favour and then turn.n around and report .me to a different place? Why? They are ruining my life. I did not have any malicious involvement with that check or any other fraudulent activity. I never tried to get any cash from that Check. They are ruining my life!!!! I have got enough to deal with with the identity theft that happened to me 6 months prior. I'm working so hard to try and Repair that just to be told I have a fraud alert that I did??!!!! Why? What is going on? I just tried to buy a truck and they told me that there is a fraud alert on my name. I talk to the fraud alert people and they tell me that it's from bank of America. How do I fight a company with so much power? I'm just a poor girl who is doing the best that I can? Why is your company doing this to me ? I did not have anything to do with that fraudgelent check!!!!!!!!! Nothing..m I am not trying to threaten but I'm not going to just take this !!!!!! I am going to continue to fight this and eventually the truth is going to come out.and when it does I am going to sue your company for all this HELL that i have been through. I just want it to stop I just want the bad things that are on my name gone!!!!!! I did not do this!!!!! And again i am not threating but i swear that if this lie is not dissolved within the next week if I do not hear back from you or your company within the next few days I am going to take this all the way and if I get shot down I'm going to do it again and again and again.!!!!!!! I am not going to stop fighting for the truth.
My name is Georgette POWERS my email is (hidden). my phone number is 530- 207- 9384.
I was unemployed, issued a debit card through the state of nj. My card and information was stolen n used in one day to pay for traffic tickets, snacks n clothes for prisoners, phone minutes in Las Vegas nevada. I disputed the claim the credited my account and then took it all back saying charges were verified. I reopened the claim on a Friday, was told call all the accounts that charged u which I did, not one of them could find my name, an acct associated with my name, any of my address or contact information and by Monday when I called again to prove these claims false they had already closed my claim again n might as well called me a liar! I have been contacted by customer relations about a negative post I made on Twitter, given a phone number , called everyday for 6 days straight n left a message, no return call. My cell phone n bills are behind and that 750 plus dollars means the world too me. I called regular claims again and finally talked to someone who gave me the information that was used and an email address that I have never even heard of before. At this point I am furious the way I have been treated, the information used to verify these charges are basic information anyone can get from the internet and still to this day I have not received any help or belief that I am in fact correct, these charges are false and an understanding for the situation I am in when every dollar counts. I have received everything from horrible customer service to answers like well I don't know what to tell u sir. Horrible horrible service
Please note that Bank Of America is still listed as one of two sponsors of Shakespeare on the Park at the entrance to Central Park in NYC near the Met Museum. My understanding is that you no longer sponsor these anti American pigs, please have someone white out your name on this billboard immediately.
DEAR MR. BRIAN MOYNIHAN:
HELLO MY NAME IS CARLA A. HAZELL, I USED TO BE A CUSTOMER AND I USED TO GO TO THE BRANCH LOCATED AT 956 PONCE DE LEON AVE.,(ETC.) BECAUSE I, LIVE IN THE AREA! THIS IS WHAT HAPPENED I WAS TRYING TO GET A SMALL PERSONAL LOAN, WITH ADVANCE AMERICA (707 666- 7331) AND I HAD TO CALL THE BANK INORDER TO GET MY USERNAME AND PASSCODE. SO MR. ROBERT PURNELL GAVE ME THE USERNAME AND PASSCODE. ON FRIDAY 5/26TH /2017, I HAD TO GO TO THE BANK TO SPEAK TO HIM BECAUSE ADVANCE AMERICA DEPOSITED A BAD CASHIER'S CHECK INTO MY CORE CHECKING ACCT. MR. ROBERT PURNELL HAD TO CALL THE RISK CLOSURE DEPT. ON MY BEHALF AND I HAD TO SPEAK TO MS. LINDSEY ABOUT THE SITUATION. I TOLD HER I WOULD CALL BACK ON TUESDAY 5/30TH TO SEE IF THEY REMOVED THAT BAD CASHIER'S CHECK FROM MY CORE CHECKING ACCT. SO I, CALLED THE RISK CLOSURE DEPT. AND I ENDED UP SPEAKING TO MS. CHRIS I SAID TO HER I NEED TO MAKE A CERTAIN AMT. OF TRANSACTIONS ON FRIDAY 6/2ND AS WELL . THEREFORE, WITH THAT BEING SAID WILL I HAVE A PROBLEM WITH MY DEBIT CARD. BUT SHE LIED TO ME WHEN I GOT TO THE BANK ON FRIDAY 6/2ND THERE WAS A PROBLEM BECAUSE THEY PLACED A HARD HOLD ON MY (C) CHECKING ACCT. TO MAKE A LONG STORY SHORT I WAS TOLD I WILL NOT BE ABLE TO REOPEN ANOTHER CHECKING ACCT. NOT UNTIL 7 YEARS FROM NOW! THANK YOU AND HAVE A GOOD DAY!
Wow I am not a customer and having a problem! After reading the complaints I will never be a customer AGAIN WOW!
I just tried to close my health savings account. The marble mouthed customer "service" representative told me it would be a $25.00 cancelllation fee. Like I will pay that. They've already taken a $4.50 a month fee for doing nothing for over two years. Horrible bank. I was sucked into using them by my firmer emploer. They are funding the pipe line at Standing Rock which no intelligent person wants. Horrible bank.
I have become disgusted with Bank of America. Each time I use the branches in Riverside on La Sierra Ave, or Magnolia Ave the wait time is terrible. The Customer Service is beyond horrifying. I wouldn't treat my worst enemy the way they do. Hurry up and wait and when they get to you they blow you off. So much for being a Premier Customer.. I am tired of being brushed off with crappy customer service. Time is money and Bank of America has wasted enough of mine.
Deceitful business practices. If you use one of their 0%offers with a promotional period, and carry any type of higher interest balance, you will never be able to pay off the promotion money within the allowed time period. They don't explain this to you before you take the offer. The only time you see this is on the back of your bank statement and by then it is too late. They will not allow a customer to allocate where their payment is applied. This allows them to always collect the interest because you didn't pay the amount off by time the promotional period ends. Just horrible. I will pay off my balances and am cancelling both our cards with them. I will never do business with them again. Stay away from them!!!!
The drive in window at the branch on the Silas Dean Highway, Wethersfield, CT 06109 has been closed for several months. Last Friday I had to go into the bank to make a deposit. I wanted to take a pill because I wasn't feeling well so I asked the greeter for some water to swallow a pill. She told me that "we don't have any cups"! So I went to Farmington Bank down the street, where I also have an account and they always have water, coffee, etc.
This is one of the many reasons why I will be transferring my funds to another bank.
I just received notice that anyone cashing my check in excess of $50, and who is who is not a BofA customer, will be charged a $8 fee. This is absolutely outrageous. I will be cancelling my accounts soon, and move them to an honorable bank. I have been a customer for more than fifty years, but want no part of you any longer.
It's Mafia banking and you can't do anything about it they want to make money on every single transaction possible. It's ridiculous not that they don't make enough money as it is they want to make crazy money I could understand a $2 check cashing fee but 5 to $10 is absolutely insane and soon people are going to be switching to different forms of banking like Bitcoin and PayPal
I went in my local branch today on state Rd 7 441 in Sandalfoot in Boca Raton and there was about 12 people in line with only 1 teller working and the female manager did not help out at all and it's like this all the time, I think I need to switch Banks because this location has the worst customer service. Manager Name is Michele
Last week (mid-June, 2017), I went to my local B of A branch to correct a mistake I had made with my online bill pay. Because it was my mother's account, I brought her with me. We waited in the waiting area for 45 min or so until we were acknowledged, and then were told the staff was out for a one-hour lunch break. I was told to call customer service and that would be the best way to resolve the problem. Since I had already tried that, I was encouraged to return to B of A to phone from there so that if I had a further question, someone at the bank could assist me. I ended up trying four different times to work my way through the customer service departments to no avail. Each time I got transferred four or more times. Two major problems: one, no one actually listened to know what the problem was. As soon as they could transfer me, they did. I soon recognized I was getting transferred in circles. Secondly, the staff at the bank seemed powerless to help. They claimed no ability to set the account straight. Also, while on the phone at the bank, a screen advertising B of A services was set with the audio too loud, so I had difficulty talking/listening on the phone. The teller at the window said she could not adjust the volume for this audio setting. I finally came to the realization that the cost/fees for fixing the problem were almost as much as the original amount in question. I am now transferring my mother's account to another bank. With her blessing.
I just received notice that anyone cashing my check in excess of $50, and who is who is not a BofA customer, will be charged a $50 fee. This is absolutely outrageous. I will be cancelling my accounts soon, and move them to an honorable bank. I have been a customer for more than fifty years, but want no part of you any longer.
I had very good credit but just like Bank of America you gave me bad credit you are the worst bank in America and a mother thing I can't believe that a mother was putting money away for her son and you people just took all of his money your interest is no good I told all of my customers not to go to your band I wish I can talk to the CEO of the company
Just wanted to let you know that come next week I will be going up to grand rapids and shutting down all of my accounts due to the fact that Bank of America is sponsoring the Shakespeare show in New York, absolutely sickening I don't know of others that are doing the same
Your right I did the same thing
Bank of America I can't believe how bad you people became you steel money from kids saving you over charge customers you people need to close up I wish I can talk to one of the CEO of the bank I will tell all of me workers and customers not to go to that bank
We do strict HACKING we know our job and we dont beat around the bush.Our aim is to satisfy our customer in order to make them patronise us next time and get customers for us.
Do you need to HACK anything be it,facebook,whatsapp,instagram,icloud,iphone, we do them for customers.we also hack university grades,that is we help students with low grade to upgrade it to distinction.we also clear criminal record,we clear call records to make calls untraceable and we clear money laundering record.
contact now on : (hidden)
Check my account because last night Yolanda,s brother said she was taking money out my account
Worse bank ever! They won't release a deceased account holders money though it is part of a trust. We're served court papers for activity of this account and has not responded to the court? Who do they think they are that they can be in contempt of a court order????
Bank of america will rob u blind!
That's the truth. I can't get a hold released on a check. I have been getting the run-around since June 21st, 2017. Very unprofessional people at Bank of America
I have been a bank of America customer for nearley 10 yrs. Today i contacted customer service because they charged me a 35 dollar overdraft fee for 96 cents. The agent i spoke to told me he was unable to get the fee waived because the overdraft was caused by i transfer i made the day before. I really think that 35 dollars is a little excessive for less than a dollar overdraft i will be taking all 3 of my accounts and going else where
We have been a customer with Bank of America for over 20 years. But not for much longer. We needed papers notarized regarding the sale of some land with my husband's two brothers. I made an appointment for them to go in together to get their signatures notarized. Imagined my husband's embarrassment when he was told they would not notarize because his brothers were not customers of BOA. They went to his brother's bank & took care of business there with no problem. You would think with all the fees we are charged they would take better care of their customers.