Information, reviews and public commentary for US companies

 

Bank of America Corporation

Rating
0.698623
Web
http://www.bankofamerica.com
Address
100 N. Tryon St.
Charlotte, NC
28255
Contact
Brian Moynihan
Role
President and CEO
Phone
(800) 299-2265
Employees
282,000
Twitter IDs
@BofA_News
General profile image

Oliver Paul - 2 d 11 h ago

5

Well you can contact them through Email

Bank of America Corporation Headquarters email complaintsandhelp@ outlook.com

Contact now

General profile image

Zach T - 2 d 9 h ago

5

This is a sorry excuse for a bank stole from my family had to hire a lawyer to get my money back that took me 2 years to get back 2000 dollars and i had to pay the lawyer 3000 total so do the math on that. they closed my account and said they is no money in the account thank god i keep a record of everything so people please stay away from this company)))))

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Anna Reynolds - 2 d 22 h ago

5

I am discussed with BofA, they made a huge mistake that cost me $25.000 I am fighting to get back. Worst bank ever.

___

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Ramesh Kapur - 1 d ago

1

I have been banking with BOA for over 7 years. The wait for customer service representative is terrible, extending to hour and a half before an operator would even answer your phone.

I have worst experience when a mistake at their end returned a check issued to a government entity. While a representative when called was attempting to see options, the line suddenly dropped or disconnected . Several other attempts to reach BOA ended up in frustration. There is no way one can go past a low level employee and that is disgusting . The check has been returned and that would end up paying additional penalties and interest amounting to $1500. Who cares?

I made several attempts to reach corporate headquarters but each time it connected to customer service department . I am viewing my other options including reporting to banking commission . This is the worst banking relationship one can expect from a financial institution.

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Jonas Paulson - 8 h 29 m ago

5

tell me they will send another one out or print it out if you do on-line banking. That's great I do on-line banking but I do not have a printer at my disposal at this time. What's happening with Customer Service? What happening with Bank of America? It appears you are cutting cost with Customer Service and with mailing out bank and credit card statement or whatever. Just remember not everyone of your customers are DIGITAL and not every one of your customers especially at my age of 82 has all the "bells and whistles" you expect a customer to have to deal now with Bank of America. It appears you are changing your method for handling customers by cutting cost to mail and have competent personnel to handle customer requests. Also, not everyone has a I-phone because I still us a flip phone. I cannot do apps and somersaults to get service from Bank of America at my age. I did not go paperless but it appears you have made me paperless. All I am requesting is that I get my Visa Cash Rewards Credit Card ending in 2312 statement which ended on August 4, 2018 sent to me ASAP.............I will pay the postage if that's what it takes to get it to me. As of August 15, 2018, I have not received my credit card statement. I just picked up my mail from my mail box which is a lock box. I believe I know what Bank of America is attempting to do. They are trying to change their customer service and mailings to save money but at the expense of some of their loyal customers like me. Mr. Moynihan just remember not all your customers are DIGITAL, non all your customers know the "bells and whistles" when it comes to uploading, downloading using apps if you have the type of phones or tablets to do what you want them to do. There are a lot of customer/clients like me that are not DIGITAL and need your services to help th+++++

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Anonymous - 11 h 36 m ago

Mr. Moynihan: What's happening to your ban?. Its changed for the worse. I have been with Bank of America since 1975, a long time but recently I cannot get my credit card statements sent to me. My credit card ending 2312 (Cash Rewards) is the best card out. I am Platinum Honors Rewards client but I am being treated by the bank as though I don't exist.. I cannot get my credit card statement which closes every 4th of the month. I am still waiting for my August 4, 2018 credit card statement which was mailed out from Rhode Island on August 6, 2018. When you call to find out what happened to the statement you have to wait up to hour to speak to someone. You are told either to wait on-line until someone answers you or hit "1" on your phone and you will get a call back within 30 minutes to an hour. Basically,you have to leave your phone number and one of your 282,000 employees will call me back from somewhere in the United States. I do not know how many calls I have made since August 6, 2018 to find out if my credit card statement has been sent out. To reiterate, each call takes about an hour to have someone call you back and all they tell me they will send another one out or print it out if you do on-line banking. That's great I do on-line banking but I do not have a printer at my disposal at this time. What's happening with Customer Service? What happening with Bank of America? It appears you are cutting cost with Customer Service and with mailing out bank and credit card statement or whatever. Just remember not everyone of your customers are DIGITAL and not every one of your customers especially at my age of 82 has all the "bells and whistles" you expect a customer to have to deal now with Bank of America. It appears you are changing your method for handling customers by cutting cost to mail and have competent personnel to handle customer requests. Also, not everyone has a I-phone because I still us a flip phone. I cannot do apps and somersaults to get service from Bank of America at my age. I did not go paperless but it appears you have made me paperless. All I am requesting is that I get my Visa Cash Rewards Credit Card ending in 2312 statement which ended on August 4, 2018 sent to me ASAP.............I will pay the postage if that's what it takes to get it to me. As of August 15, 2018, I have not received my credit card statement. I just picked up my mail from my mail box which is a lock box. I believe I know what Bank of America is attempting to do. They are trying to change their customer service and mailings to save money but at the expense of some of their loyal customers like me. Mr. Moynihan just remember not all your customers are DIGITAL, non all your customers know the "bells and whistles" when it comes to uploading, downloading using apps if you have the type of phones or tablets to do what you want them to do. There are a lot of customer/clients like me that are not DIGITAL and need your services to help them get the information they need from the bank.

Sincerely...................Harvey Gold Mr. Moynihan, just stay healthy and wealthy because without your health you have no wealth.

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Nancy Sainz - 13 h 37 m ago

0

Have a personal and Business account with you. I am trying to get a check release early for my business. I have talk to several people on the phone and there is no customer service or help with this bank.

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Kim - 19 h ago

0

After being customer with Bank of America for 10 years , I have started closing my account one by one . Can't trust their services anymore.

General profile image

Oliver Paul - 2 d 11 h ago

5

Well you can contact them through Email

Bank of America Corporation Headquarters email complaintsandhelp@ outlook.com

Contact now

General profile image

Zach T - 2 d 9 h ago

5

This is a sorry excuse for a bank stole from my family had to hire a lawyer to get my money back that took me 2 years to get back 2000 dollars and i had to pay the lawyer 3000 total so do the math on that. they closed my account and said they is no money in the account thank god i keep a record of everything so people please stay away from this company)))))

General profile image

Anna Reynolds - 2 d 22 h ago

5

I am discussed with BofA, they made a huge mistake that cost me $25.000 I am fighting to get back. Worst bank ever.

___

General profile image

Ramesh Kapur - 1 d ago

1

I have been banking with BOA for over 7 years. The wait for customer service representative is terrible, extending to hour and a half before an operator would even answer your phone.

I have worst experience when a mistake at their end returned a check issued to a government entity. While a representative when called was attempting to see options, the line suddenly dropped or disconnected . Several other attempts to reach BOA ended up in frustration. There is no way one can go past a low level employee and that is disgusting . The check has been returned and that would end up paying additional penalties and interest amounting to $1500. Who cares?

I made several attempts to reach corporate headquarters but each time it connected to customer service department . I am viewing my other options including reporting to banking commission . This is the worst banking relationship one can expect from a financial institution.

General profile image

Jonas Paulson - 8 h 29 m ago

5

tell me they will send another one out or print it out if you do on-line banking. That's great I do on-line banking but I do not have a printer at my disposal at this time. What's happening with Customer Service? What happening with Bank of America? It appears you are cutting cost with Customer Service and with mailing out bank and credit card statement or whatever. Just remember not everyone of your customers are DIGITAL and not every one of your customers especially at my age of 82 has all the "bells and whistles" you expect a customer to have to deal now with Bank of America. It appears you are changing your method for handling customers by cutting cost to mail and have competent personnel to handle customer requests. Also, not everyone has a I-phone because I still us a flip phone. I cannot do apps and somersaults to get service from Bank of America at my age. I did not go paperless but it appears you have made me paperless. All I am requesting is that I get my Visa Cash Rewards Credit Card ending in 2312 statement which ended on August 4, 2018 sent to me ASAP.............I will pay the postage if that's what it takes to get it to me. As of August 15, 2018, I have not received my credit card statement. I just picked up my mail from my mail box which is a lock box. I believe I know what Bank of America is attempting to do. They are trying to change their customer service and mailings to save money but at the expense of some of their loyal customers like me. Mr. Moynihan just remember not all your customers are DIGITAL, non all your customers know the "bells and whistles" when it comes to uploading, downloading using apps if you have the type of phones or tablets to do what you want them to do. There are a lot of customer/clients like me that are not DIGITAL and need your services to help th+++++

General profile image

Anna Reynolds - 2 d 3 h ago

2

I am discussed with BofA, they made a huge mistake that cost me $25.000 I am fighting to get back. Worst bank ever.

General profile image

Anonymous - 2 d 4 h ago

Why does it take one and half to two hours to wait for someone to answer the phone for a credit card problem or a online banking problem. You have no phone service after 8:00 p.m. I have been with bank since 1976 (yes, 42 years) and your phone service was better then, then now. Its awful. You think everyone has a "smart-phone" and can download this and that and know how to work those so-called, "apps." Not everyone in this country are DIGITAL. Mobile and on-line banking is great for the bank because they do not have to hire customer service reps. But what about those customers that are not DIGITAL. Yes, I do on-line banking but I still use a flip-phone and I do not text at the age of 81. Why keep customers holding on line 1 to 2 1/2 hours listening to speeches about downloading apps with a mobile banking app on your "smart-phone". You guys in Charlotte, N.C. should be ashamed of yourselves for making non-digital Bank of America customer holding the line for hours and guess what no one answers the phone..............your phone speeches are phony.................The easy way out is just close down your phone lines after 8:00 p.m. EST. You probably have 3 customer service reps handling the entire U.S. or possibly none at all. Its totally disgusting.....................Yes, I am Preferred Rewards Customer and my last name is Gold............Just to let you know Mr. Moynihan no one but no one answered my call which started at 8:00 p.m. its now 10:15 p.m. EST in Boynton Beach, Florida.................Why is Bank of America playing this game with those customers that are not totally DIGITAL..................Hope one of your corporate officers understand the non-digital customers plight..

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Zach T - 2 d 9 h ago

This is a sorry excuse for a bank stole from my family had to hire a lawyer to get my money back that took me 2 years to get back 2000 dollars and i had to pay the lawyer 3000 total so do the math on that. they closed my account and said they is no money in the account thank god i keep a record of everything so people please stay away from this company

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quan - 6 d 6 h ago

0

they closed my account and told me it was the best business decision for them and the crazy part is i had to call them to find that out , and when i asked about my money in the account i was told it wasnt nun in there

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Bmoore - 3 d 13 h ago

Quan

Are you non white?.

This sounds like something personal and not business. Email me at (hidden). I have information on who to contact. I also have a book with a list of all the government agencies to contact concerning these types of issues. They do this even to knowledgeable customers. But they also do this because their allowed to get away with it. Contact the Banking commission in your state.

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Zach - 2 d 9 h ago

0

Buddy same dang thang happened to me i jad to hire a lawyer

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AJ - 2 d 12 h ago

0

I was released from a home loan 3 months ago and all three of my credit reports are showing that I still owe the money, which of course is affecting my credit report score. Bank of America is no help and I just don't feel like telling the story to a different customer service rep for the 10th time. Also, I can still see the activity of the person who now holds the loan which I would think is a privacy issue (i.e if they're making their payments on time and their balance and I'm no longer on the account. Equifax says the only way to remove it from my report is to dispute which of course will lower my credit score. I just don't know how they can keep false information on their reports when it dictates my interest rates. Isn't anyone regulating what they're doing to people?

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Rhonda Christison - 5 d 13 h ago

0

It is a shame that a bank like this has to keep money that doesn't belong to them. They must have a lot of ways to penalize consumers (like me). I tried to pay on line it would not give me a confirmation so I sent in a bill pay. They took both monies and will not return the one. I now have a large credit that they keep lying about when it will be return. Lewis Olmedo is the worst. He told me that I gave them the money so they have done nothing wrong. They say it is because it is a large amount (BS it is my money not theirs) is why it takes so long. When I get it back I will be terminating my account!

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william wipf - 3 d 18 h ago

Hello good morning I'm William I'm I'm with the foundation I'm interested in Bank of Americas assistance please contact me at (hidden) thank you very much.

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Joe Lundquist - 4 d 10 h ago

0

Bank of America refused to cash a crack drawn on BOA because it was too big.i will be in contact with every governing body in the state of Massachusetts first thing Monday morning

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WM Gaynor - 4 d 16 h ago

PS...Remember, this was all about $23 in daily interest created by BofA's mishandling of my payoff !!!

Do you really think the tremendous BAD WILL is worth it Mr. Moynihan ???

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WM Gaynor - 4 d 16 h ago

SEVEN days ago, Friday 8/3, I wrote about the problems BofA created when I tried to payoff an auto loan.

Is anyone surprised that the Customer Service Supervisor HARRIETT WILSON has NEVER followed through with her promise to research the issues and call me back so we could resolve the issues and agreement BofA made in April/May to close my account and credit me with all fees charged !!!

Mr. MOYNIHAN... you have MUCH MORE work to do if you ever hope to turn around BofA's TERRIBLE corporate culture of disrespecting the concept of "customer service & client relationships."

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JJ - 5 d 9 h ago

1

NEWS FLASH!!! Bank Of America could care less about you. They are in deep financial trouble. Notice the cut back on tellers and services? Try calling these people if you have a question. 20-30-40 minute waits. Why the board hasn't fired the arrogant and emotionally troubled Brian Moynihan is a mystery.

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Todd Beckwith - 5 d 10 h ago

0

I have what I think is a heartless story and can not even find someone within the organization that can provide just some information. Here are short bullets of the situation: My wallet was stolen at a store and the store caught it on camera. They called the police as security tried to catch the person. I waited for the police made a report and as instructed called my credit card companies to report. Called while with the officer and the BOA (bank of America) Representative (CRS) reported 3 recent charges that were made while I was with the officer. At the end your CSR asked if I see any other un recognized charges. On the call I say yes but it was from yesterday. He told me if I cant find out what it is call back and dispute. I say on the tape no lets just do these and I will do that later, he says its important for BOA to know that info so I did what he said. They were supposed to separate the cases but for what ever reason they were combined and even with that corrected the 3 were still independently re assessed as valid.. BOA CSR took the info and asked if I would try to get a police report and copies of the images from Kmart of the purchase. I called to say the report was not ready per the police and I was not sure if it was required to proceed They could not find the case..told me nothing was entered I got the case numbers they gave me and called back This CSR found the case w/o the case numbers (on the system) she said everything was there not to worry I asked given they could not find the case if I needed to do anything ..she says no Mr. Beckwith I wait 10 days but no credit I call and again am told there is no case.. I get the numbers and call back but the second person found them The case was closed and the purchases were justified. They would not tell me the basis for the decision as I had not been called and the PD was calling me about BOA not contacting him I just decided to sue so you will have to at least tell he how I am with the police making a theft report, the store is saying they saw the theft, K mart having images of the people I received a call from the PD saying what was he to do he was bust with other cases and the one he has he might be able to work BOA says hey we don't want to evidence we already decided and that BTW was the supervisor of the prepaid card team My question is I just need a physical address to send the subpoena, it is required to be served and can not go to a PO box per the court. I am not angry or upset because I will get my 140 back plus interest if BOA does not have a good reason for saying the charge was valid. The office is willing to testify so....can you just provide an address. Pull the phone calls on the calls related to the cases and tell me this is how you want your brand to be perceived. heartless. cold and uncaring....to file a claim and be told you can not know the basis for the decision seems silly...I wonder what the % of claims for your non prepaid cards vs. your prepaid accounts are declined this way ...I am not in finance but I am not sure if that is the policy that the optics are not good for the Bank of America Brand if they are being declined because they are prepaid clients. Thank you

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Nurse - 5 d 12 h ago

0

These branches are RIDICULOUS ONE TELLER ON A FRIDAY... or EVERYDAY they refuse to hire enough tellers but they are quick to take your money with extra fees for removing money from your own savings account absolutely unbelievable I'm canceling my account done

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Vivian Hobbs - 6 d 14 h ago

My account has been over draft for a month now. It's a error they made and feduse to fix it. Keep telling me the same thing and has never resolved the issue. This is very sad, show that they don't know what the hell they are doing!!

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