Went to branch on Pooler ga, 1st attempt to cash a check the bank would not cash it because the person left the check open for us to put name on it, would not call and verify it was written to me. Had to drive 30 miles to get another check written the the 2nd trip to bank the bank called to verify the check !!! But could not do that the first time!! One hour later finally got check cashed but still had to wait while they took other customers in front of me!!! Will never deal with this bank again.. if this policy as they state crap, because I have delt with other branches cash checks with no problems
The Bank of America in West Dundee, Illinois desperately needs another drive thru ATM...
I have been with bank of all my love life never had any other bank but it is bad I have called them I have been put onhold for 40 minutes each time.
Bad ver bad i am starting to look another bank for sure
Good evening, I want the BOA Corporate Office to know about your employee Christian. Christian is the best! He is so patient and so kind. My mother-in-law is 86 years old and Christian is so kind and exceptionally warm when we visit the Bank. Christian works at BOA on Seminary Drive in Fort Worth, Texas. He is an asset to your organization. I pray he gets promoted, but never leaves the Seminary Branch.
Thank you, Nancy Ewing
Long line on Friday, December 9th. E. Warren Ave.and Mack Avenue. One teller working. We're tired. Waiting 40 minutes. Several people said they do not have an account and they will never open an account here. I should have went to another branch. One just walked out! I will not be here again!
They have it set up where you can't go up the chain of command. If you have a problem, you are in trouble because no one at a lower level can resolve it and upper levels don't care and the corp office's phone number sends you into an automated system.
This BOA on windy hill next to Wellstar development center in Marietta-Atlanta- Smyrna area is the worst and the most slow bank I have ever been to. I would never bank here and the customer service is horrible and it is 11 and they are counting money which should have been done. I have been in line for thirty minutes. Will be contacting corporate
The bank manager at Leesburg Florida was very rude to me and basically threw me out of the bank. I have been a customer for several years and she helped the customer ahead of me setting them up an appointment then just left me standing there in the lobby as she turned and walked away from me. I was standing there in the lobby and nobody was helping me. Finally a cashier spoke up and said she could log me in. Then the manager comes over and butts in. I asked if i could see Chad a banker as he had told me before if i have any problems to come see him.The manager refused to even schedule an appointment for me to see chad saying he has appointments what forever lol . She then said we cannot help you and bye have a great day. That is very poor customer service. I do not appreciate being treated that way. They have lost a long time customer. I will go where they appreciate my business.
Webstie address for giving money to FeedingAmerica to be matched by boa
Customer Mark Polanis
They stole my money
Worse bank ever. Fraud depart mentioned is a joke and will defraud you. I moved to Cincinnati OH and in this city not ONE BOA IN THE ENTIRE CITY. I AM DROPPING THIS CRACKER JACK RIPOFF BANK.
I have been having problems getting some of your credit card people to assist me in an issue I am having with Midas in North Reading, Massachusets.
Frank D. Conte
178 Elm Street
Andover, Massachusetts 01810-1636
Your legal department is a joke. phone at (hidden) goes to a black hole. I have left 8 messages for Maria Walker and she refuses to call me back. She has all of the information needed. I am begging you to have her resolve the situation, she has all details. It has been over 1 month and no one has called me. If this cannot be resolved this month it will be a hardship on me. Begging you please. Just a widow trying to make ends meet. Please help. Folks at estate dept are no help either (hidden).
Your lication in Lehigh Acres, Fl is horrible. There is usually only one teller and 20 people in line. Everyone in line is complaining all the time. You need to hire more tellers. Im not going to do business here ever again!!!! This is the last time I, wait 30 -60 minutes for one thing.
Bank of America has ignored. Letters for 11 months to allow me to reinstatemmy mortgage. I guess they can make more money on foreclosures.
you need more tellers at each branch in santa maria ca. if not a new bank in orcutt. 30- 40 min. wait. what ever time I go there
I bank at your bank on Congress Avenue in New Port Richey in Pasco County. I stood in line for over 45 minutes to make a transaction. While they had two people who could have opened a window they let the line backup to almost out the door. I got so disgusted I asked the manager to open another window. I became so angry that Ms. Corbitt took me into her office and told me I couldn't voice my opinion and I had the option to use the machine outside. I have been banking with you since 2011 and I don't feel like I should be chastise because you have cut help so much that you only have two tellers on a day that she knows is going to be busy. You are not the only bank that someone can bank at so you really need to get your act together and either hire some more tellers or people can find another bank that is more accommodating. I missed a appt. with my vet waiting in the line and I wasn't the only one that was upset but I was the only one who opened my mouth to let her know how I felt. As far as your machine outside when I got there before the bank opened the machine was out of service so I didn't feel safe making any transactions in it. Get your act together and hire some more tellers.
So what do you intend to do about having to wait 45 and 30 minutes ion a line to do a transaction. Look the only reason I stay at this bank is because of your employee Lynn. She is the only person who will help you and take the time to show you where a mistake is in your account. The manager Ms.Corbitt is nasty and rude. She is about as worthless as a dead rattle snake. She really needs to sit down with Lynn and let Lynn teach her how to deal with customers. If nothing is done about the mess in this branch on Congress Ave. in New Port Richey Fl. soon I am going across the street to Sun Trust where there are no lines and no waiting. I would appreciate a answer to my complaint as trivial as it might seem to you.
Wow ! Hey Brian, Have you seen all these BOA customers renting about poor service? This is your company; don't you feel poorly about an an endless page of complaints? Just noticing as I was surfing along... If it were my company, I would put a higher emphasis on customer service. Just saying...
I am an outstanding credit card customer. I have been waiting almost 7 years for money I am owed for damages I suffered from an illegal driver who had his mortgage with Bank of America. I had to place a lien on the home because this person decided to drive without protection of insurance. BofA foreclosed on this house after fifteen years of receiving payments on the mortgage. They are not facing a loss here, they were able to sell the home too. But rather then pay me my money, BofA, is paying a business called Spectrum Services of Mount Laurel NJ to harass me into forfeiting my judgement allowing Bank of America to keep the money I am owed. The steps taken by Spectrum Services violated my right to privacy. They will send someone to your home claiming they are there to serve you with a lawsuit announcing that you being sued. They do this loudly enough for the neighbors to hear. It is the use of scare tactics to intimidate and frighten innocent people who already suffered loss. You will either realize this yourself or you will spend more money to get an attorney to explain the documents. Take a moment to see who owns and who is employed by Spectrum Services. You will see who these people are and what they have done when you read the newspaper articles. Look at your papers carefully because they are not dated or signed. But also you will see an example of BofA's poorest or poor business relations and why you should stay away from them. Please do not fall for this, you are not being sued. You can still get your money.
I am raging at the moment! Saturday afternoon I went to the ATM to use my debit card to get out money to pay my rent. Well lord and behold, I get s notice saying they have placed restrictions on my account because of irregular activity. What's this? So on the slip the machine gave me has a phone number to call to report it. Well I called several times and no one ever answered. I had to listen to there stupid music. I waited a half hour or so. I also called their other numbers and was always transfered back to la la land. Well this is Monday morning at 10:28 a.m. and no one is answering the phone again today. How the hell does a person get help from this bank? Yeah I know. I have to go to the bank in person and pray help is available and I can get the money that is legally mine!!!
BOA is comprised of total rude idiots. I called in Sat. 12/03/2016 to dispute 1 single transaction that research showed was a typing error on companies side. I explained to BOA at least 5 times to NOT cut off my debit card-that my electric, car, etc. payments were tied to the card. I went to restaurant to eat-then since BOA in their ignorance IGNORED me and blocked card-nearly went to jail over not being able to pay, my electric is being cut off today due to rejected pmt. (remember this is set up to draft auto on card). I have no way to get my money out of bank to pay bill or feed my child because no BOA close to me and can't buy gas to drive to nearest one (remember I have thanks to BOA no access to MY OWN MONEY). As soon as I find a way to get my money out of this bank this account and the other 3 our company has is gone.
Absolutely unbelievable; they are trying to say I have a "late" payment (I don't) from August and they started forclosure procedures in September. Now they are sending FedX packages on a DAILY BASIS for my "loan mitigation" request (I've made no such request). No one answers the phone or email or my letters (so far, I've sent 10 letters). NO response.
It is beyond ludicrous!
I open my account in a branch of BOA and that branch was sold to another bank, and my account was sold with it.... Now if i try to reopen a BOA account im flagged for fraud and can not open anything. this bank is beyond ridiculous.
How poor the service has been to get a home loan!
The service and people I've dealt with have been very non responsive or of no help.
It seems they don't know what they are doing or don't care.
I've been working on this loan with Liliana Gonzalez for a month now and ever time it gets to the underwriter there always seems to be something missing or incomplete. Then they don't let me know until a week or so has past and I'm trying to work on a 30 day close but that's not going to happen. They have drug their feet and delayed the close and with no consideration or letting me know the reasons until s week has past or the day is at its end.
I want answer why this has happened!!!
Robert b Rowan
Liliana's nmls ID # 979613
Oh my God, the loan refinance process is a nightmare, no one responds to emails. My loan was cancelled twice without communicating. The loan officer always seems to reference the underwriters as the snag. I am still waiting on a closing 3 months later. And this is with me holding a mortgage loan with them for the last 7 years. I should have gone with a community bank. The worst experience ever. Run if you can.
Going through the same no help no answer