Information, reviews and public commentary for US companies

 

Bank of America Corporation

Rating
0.765286
Web
http://www.bankofamerica.com
Address
100 N. Tryon St.
Charlotte, NC
28255
Contact
Brian Moynihan
Role
President and CEO
Phone
(800) 299-2265
Employees
282,000
Twitter IDs
@BofA_News
General profile image

MARTHA - 4 d 15 h ago

5

BANK OF AMERICA Headquarters +1_786_259'0475

BANK OF AMERICA Headquarters +1_786_259'0475

BANK OF AMERICA Headquarters +1_786_259'0475

BANK OF AMERICA Headquarters +1_786_259'0475

BANK OF AMERICA Headquarters +1_786_259'0475

BANK OF AMERICA Headquarters +1_786_259'0475

BANK OF AMERICA Headquarters +1_786_259'0475

I am not a customer of Bank of America but I came to one of the branches today on 57th Street and 8th Avenue to make a check deposit for my sister and the bank was not open at 8:30am. One employee showed up at 8:30am and told me and two other customers that she needs 5 minutes to open the branch. No other staff employees showed up so at 8:35am I left and went to work. I needed to be at work at 9am and could not wait anymore. I don't understand what was going on that the bank was not opened at the time it said it opens and no staff employees showed up except one. As I said before, I am not a customer and will never be a customer at Bank of America.

I Also read the reviews about Bank of America and the reviews were terrible.

R

............

General profile image

Anonymous - 4 d 8 h ago

Bank of America more like get fucked in the ass bank I swear they suck so much there customers service always sucks they are rude unprofessional hard to talk to the manager Lino rude he said I couldn't get his boss name "he said no "and his boss number nope I swear this people are quick to judge I hate this bank or the people who amange it , , , ,da,mm

General profile image

sera - 3 d 16 h ago

5

I do not trust Bank of America managing my hard-earned money anymore. My debit card and pin number was stolen and used in Tampa, Florida on June, 22d at Lowe's. A person has bought 2 items ( total $1,192.22). I live in Altamonte Springs, Fl. I did not travel to Tampa. I did not give anybody my debit card and pin numbers. My debit card is always with me. My claim for fraudulent debit card charges was denied with explanations that the purchase was authorized. BOA took my money back (the refund that previously was given to me) and left me with a negative balance.

How did a thief was able to stole my pin number? Where is the debit card protection? I wonder if claim department conducted any investigation? I am going to file a police report today on my day off and write a letter to the president of BOA. After that I will close my checking, saving accounts and both credits cards. It is sad that after being a loyal customer for 11 years with BOA they do not trust you, do not care about you and cannot protect you from fraudulent charges.

R

General profile image

Denise - 5 h 38 m ago

1

I am experiencing a nightmare situation now with BOA. I was a victim of fraud. Someone hacked my account and sent $120 to someone I did not know. BOA did finally return that money because it was part of the fraud claim . As a result of having to change my account, which I had over 30 years,I had to add the people that I usually transfer money to and I made an error with the phone number. I had the correct name but the number was wrong. Thus, it went to the wrong bank to another person. BOA is now telling me that because I made a mistake with the number and transferred the money from the new account it is my loss. I am a senior and have been a loyal customer for 30 years! I have been on the phone almost every day since Sept 30 trying to get this resolved. At this point, I do not believe BOA is going to return my money. I will be filing a police report. I do have the name, address and bank of where my money, $1000, was sent to. It think is is criminal that BOA and other banks would knowingly not fight to get funds wrongly sent to some one's bank account and just say, oh, well and leave it up to the person to decide if they want to return the money. That is out right robbery. Period .I am sure that if the BOA mistakenly deposited $1M into my bank account I could not keep it. But, I can't make a mistake. My money doesn't matter.

I certainly can relate to your plight. I am glad to hear that you are contacting the president of BOA. I will do the same. Good luck!

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Wanker - 3 d 5 h ago

4

ly from our personal account. They argued with me, hung up on me ANTWAN (aka supervisor at the customer service number) REFUSED to help me. I even sat in the Boulder branch for nearly 5 hours while they let a supervisor (ANTWAN) scream at me. My husband was out of town therefore, I was trying to handle this myself. Your customer service person called me after complaints & gave me the same BS. Today, I got the title that chase found send fed x to our home. Still waiting for the lean release from BOA that was promised. They are horrible, disgusting excuse for a bank. Tomorrow when I get new car guess where is the last place I will ever do business with?? I was yelled at, hung on up, NO ONE bothered to help at all and it was BOA mistake. Should be DISGUSTED!!!

Reply

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Mark - 2 d 20 h ago

3

Do not visit Bank of America on 7601 N Lindbergh Blvd, Hazelwood, Missouri. The manager is very lazy and that being said its understandable that such poor customer service is provided . Olivette,Missouri Center however has very compassionate employees that know you by name its worth the drive to go where you are welcome.

R

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Johnny - 2 d 7 h ago

3

Bank of America is nothing but a big joke. I was a victim of fraud and the day after this happened I had my paycheck deposited and they took it all and even left me with a negative balance. Never use them!!! Wouldn't even give me my payroll check!!!

R

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Bank of America Dalton Ga - 2 d 7 h ago

0

Bank of America is nothing but a big joke. I was a victim of fraud and the day after this happened I had my paycheck deposited and they took it all and even left me with a negative balance. Never use them!!! Wouldn't even give me my payroll check!!!

General profile image

AgapeGraced - 3 d ago

0

Do not visit Bank of America on 7601 N Lindbergh Blvd, Hazelwood, Missouri. The manager is very lazy and that being said its understandable that such poor customer service is provided . Olivette,Missouri Center however has very compassionate employees that know you by name its worth the drive to go where you are welcome.

General profile image

MARTHA - 4 d 15 h ago

5

BANK OF AMERICA Headquarters +1_786_259'0475

BANK OF AMERICA Headquarters +1_786_259'0475

BANK OF AMERICA Headquarters +1_786_259'0475

BANK OF AMERICA Headquarters +1_786_259'0475

BANK OF AMERICA Headquarters +1_786_259'0475

BANK OF AMERICA Headquarters +1_786_259'0475

BANK OF AMERICA Headquarters +1_786_259'0475

I am not a customer of Bank of America but I came to one of the branches today on 57th Street and 8th Avenue to make a check deposit for my sister and the bank was not open at 8:30am. One employee showed up at 8:30am and told me and two other customers that she needs 5 minutes to open the branch. No other staff employees showed up so at 8:35am I left and went to work. I needed to be at work at 9am and could not wait anymore. I don't understand what was going on that the bank was not opened at the time it said it opens and no staff employees showed up except one. As I said before, I am not a customer and will never be a customer at Bank of America.

I Also read the reviews about Bank of America and the reviews were terrible.

R

............

General profile image

Anonymous - 4 d 8 h ago

Bank of America more like get fucked in the ass bank I swear they suck so much there customers service always sucks they are rude unprofessional hard to talk to the manager Lino rude he said I couldn't get his boss name "he said no "and his boss number nope I swear this people are quick to judge I hate this bank or the people who amange it , , , ,da,mm

General profile image

sera - 3 d 16 h ago

5

I do not trust Bank of America managing my hard-earned money anymore. My debit card and pin number was stolen and used in Tampa, Florida on June, 22d at Lowe's. A person has bought 2 items ( total $1,192.22). I live in Altamonte Springs, Fl. I did not travel to Tampa. I did not give anybody my debit card and pin numbers. My debit card is always with me. My claim for fraudulent debit card charges was denied with explanations that the purchase was authorized. BOA took my money back (the refund that previously was given to me) and left me with a negative balance.

How did a thief was able to stole my pin number? Where is the debit card protection? I wonder if claim department conducted any investigation? I am going to file a police report today on my day off and write a letter to the president of BOA. After that I will close my checking, saving accounts and both credits cards. It is sad that after being a loyal customer for 11 years with BOA they do not trust you, do not care about you and cannot protect you from fraudulent charges.

R

General profile image

Denise - 5 h 38 m ago

1

I am experiencing a nightmare situation now with BOA. I was a victim of fraud. Someone hacked my account and sent $120 to someone I did not know. BOA did finally return that money because it was part of the fraud claim . As a result of having to change my account, which I had over 30 years,I had to add the people that I usually transfer money to and I made an error with the phone number. I had the correct name but the number was wrong. Thus, it went to the wrong bank to another person. BOA is now telling me that because I made a mistake with the number and transferred the money from the new account it is my loss. I am a senior and have been a loyal customer for 30 years! I have been on the phone almost every day since Sept 30 trying to get this resolved. At this point, I do not believe BOA is going to return my money. I will be filing a police report. I do have the name, address and bank of where my money, $1000, was sent to. It think is is criminal that BOA and other banks would knowingly not fight to get funds wrongly sent to some one's bank account and just say, oh, well and leave it up to the person to decide if they want to return the money. That is out right robbery. Period .I am sure that if the BOA mistakenly deposited $1M into my bank account I could not keep it. But, I can't make a mistake. My money doesn't matter.

I certainly can relate to your plight. I am glad to hear that you are contacting the president of BOA. I will do the same. Good luck!

General profile image

Wanker - 3 d 5 h ago

4

ly from our personal account. They argued with me, hung up on me ANTWAN (aka supervisor at the customer service number) REFUSED to help me. I even sat in the Boulder branch for nearly 5 hours while they let a supervisor (ANTWAN) scream at me. My husband was out of town therefore, I was trying to handle this myself. Your customer service person called me after complaints & gave me the same BS. Today, I got the title that chase found send fed x to our home. Still waiting for the lean release from BOA that was promised. They are horrible, disgusting excuse for a bank. Tomorrow when I get new car guess where is the last place I will ever do business with?? I was yelled at, hung on up, NO ONE bothered to help at all and it was BOA mistake. Should be DISGUSTED!!!

Reply

General profile image

Mark - 2 d 20 h ago

3

Do not visit Bank of America on 7601 N Lindbergh Blvd, Hazelwood, Missouri. The manager is very lazy and that being said its understandable that such poor customer service is provided . Olivette,Missouri Center however has very compassionate employees that know you by name its worth the drive to go where you are welcome.

R

General profile image

Johnny - 2 d 7 h ago

3

Bank of America is nothing but a big joke. I was a victim of fraud and the day after this happened I had my paycheck deposited and they took it all and even left me with a negative balance. Never use them!!! Wouldn't even give me my payroll check!!!

R

General profile image

Eilleen Herbst - 3 d 6 h ago

0

Horrible! BOA sent our vehicle title to our bank. After 3 weeks I called to find out where it was. They didn't even try to help me at all. They said CHASE told them to send OUR title to them? Chase had no idea, as our vehicle was payed off 3 years early from our personal account. They argued with me, hung up on me ANTWAN (aka supervisor at the customer service number) REFUSED to help me. I even sat in the Boulder branch for nearly 5 hours while they let a supervisor (ANTWAN) scream at me. My husband was out of town therefore, I was trying to handle this myself. Your customer service person called me after complaints & gave me the same BS. Today, I got the title that chase found send fed x to our home. Still waiting for the lean release from BOA that was promised. They are horrible, disgusting excuse for a bank. Tomorrow when I get new car guess where is the last place I will ever do business with?? I was yelled at, hung on up, NO ONE bothered to help at all and it was BOA mistake. Should be DISGUSTED!!!

General profile image

Anonymous - 3 d 9 h ago

Mr Moynihan is not involved in the day to day.issues of the bank. He passes it down the line deceased or otherwise. This is not the bank w a heart. This is a bank w a hole where the heart shld be.

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Anonymous - 3 d 10 h ago

0

I have been trying to get an acct frozen so I may close on my house n I have been treated so poorly. My father has passed n I get no snswers. I think they put ur phone number do u cannot reach them with an automatic no answer n they say they r having up. Really Mr Moynihan is this how to enhance good trade w ur bank. I will never use this bank again. My fathers death was so horrific n now this. U make money on the backs of deaceased. U have no heart for their families. U are holding out for another payment. Why don't u crawl in the casket w my dad n take that too. U call the deceased line n it tells u they are closed. Is this what u get paid $20.2 million a yr for n that was in 2016.. imagine his bonus.. this has just continued the tragedy of my daddy's death over n over again.. mr. Moynihan someday u will have to go before God n answer for all the harm u r causing unintentional or not.s

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Anonymous - 3 d 12 h ago

0

Unfortunately my recent experience has diminished my respect for your institution. I wanted to pay off an auto loan with cash, receive a letterhead verification that loan had been paid in full to give to person buying car. Not possible! I am told I have to wait approximately 10 days for lien clearance. Now buyer obviously will not proceed since no one at bank can sign a loan clearance stating paid in full. Truly unbelievable.

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Anonymous - 3 d 13 h ago

0

Not that Bank of America cares, because you have obviously showed us that you don't, but I would like to express my thoughts anyway. As a "valued" customer of 12 plus years the least you can do is read an email about our lovely experience. On Friday my wife received several calls and texts about unusual activity relating to her account. After not being able to verify the fraudulent withdrawals and transactions ( at a Target in California and A market place in Miami) our life went downward quick. Why were they not stopped? I told my wife "calm down, relax, they will make good on this and resolve our problem." She was right to be panicking, because now I am. The thieves completely took everything out of her account leaving her with overdraft fees. I realize about 800 dollars is not a lot to some people, but to us it's like a million dollars. That money was for our FOOD, GAS, and BILLS. We are now literally rolling penny's on the couch to buy pasta for dinner. Now to the Fraud Department who's supposed to save the day right? More like cause myself to have another Multiple Sclerosis flare up. Yup, that's right. The best part is I can't even go get treatments because we have NO money! The Fraud Department! They tell my wife on Friday that it'll take 10 days after speaking to 4 agents. Today I called and they said it would take 2 days if we file an emergency relating to bills and food. Then a supervisor is connected to us telling me that they made a mistake, it would now be 10 days again. How do you make a mistake of that proportion? We are talking about food and medicine for survival! So after the Fraud Department does nothing for us we decided to go to the police station. We are told there that we can't do anything without a fraud affidavit forum from our bank. So after practically running out of gas driving all around we end up getting to a BOA branch. We spend another hour with a manager to find out we are supposedly "ahead of the game" and they can't give us the fraud forum. So let me ask you this. How are we "ahead of the game" when we are broke and don't have money to get to work tomorrow? I will be posting this on social media outlets and to local action news if nothing is done ASAP. All we are asking for is a temporary credit (of our hard earned money) until the investigation is done. I don't think that's a lot to ask considering what we have been put through, in part from Bank Of America, in the past 4 days.

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NELLI MURTAZINA - 4 d ago

I do not trust Bank of America managing my hard-earned money anymore. My debit card and pin number was stolen and used in Tampa, Florida on June, 22d at Lowe's. A person has bought 2 items ( total $1,192.22). I live in Altamonte Springs, Fl. I did not travel to Tampa. I did not give anybody my debit card and pin numbers. My debit card is always with me. My claim for fraudulent debit card charges was denied with explanations that the purchase was authorized. BOA took my money back (the refund that previously was given to me) and left me with a negative balance.

How did a thief was able to stole my pin number? Where is the debit card protection? I wonder if claim department conducted any investigation? I am going to file a police report today on my day off and write a letter to the president of BOA. After that I will close my checking, saving accounts and both credits cards. It is sad that after being a loyal customer for 11 years with BOA they do not trust you, do not care about you and cannot protect you from fraudulent charges.

General profile image

James Doherty - 4 d ago

0

I got some fraud charges on my account and denied them. OK, eventually I get the money back and sign the agreement to prosecute if they ever catch the hacker. Then bank closes my account for 'my convenience' and opens me a new account. Takes me months to change all the auto deposits, auto billing, get new checks, etc. - but it save BoA some money - maybe.

Now I return some merchandise that was purchased on the old / closed account card and the store credits back the funds (almost a thousand dollars) to that old account. I contact BoA and the service reps kick me around to several departments, ending up in fraud dept who promises "30 to 90 days to investigate matter". Who doesn't believe that the store money is in BoA and they are just sitting on it and too incompetent or intentionally not pushing a button to transfer it to my active account. I emailed the President of BoA and got no reply. I just filed a complaint with the Federal Banking Commission - will see if that moves them. Looking for a new bank.

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John T. Oziminski - 4 d ago

Been a customer since my prior bank was folded into BOA.

Today I went to the Oak Lawn,Il branch and was treated rudely by the security guard. As I appeoached tge doors throyfh parking lot she suddenly decides to walk inside after standing outside until I came along.

She stood on the other side of glass doors & made hand motions to come in. When I tried door to find it locked she began laughing and making other hand gestures that confused me.

When I asked about the hand gestures she laughs more and says I can't come in,to use (makes a hand gesture). I get upset and ask what all these hand gestures are about,first she waves me in then acts like this is a joke to her. As I walk away she comes outside going on about something as I walk to my car mumbling loudly my disappointment.

Race,hopefully played no part in this seeing we are of different races.

Is this how security guards act towards customers,playing them for fools? I can only hope this was an isloated incident.

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Anonymous - 4 d 8 h ago

0

Bank of America more like get fucked in the ass bank I swear they suck so much there customers service always sucks they are rude unprofessional hard to talk to the manager Lino rude he said I couldn't get his boss name "he said no "and his boss number nope I swear this people are quick to judge I hate this bank or the people who amange it

General profile image

DORA - 9 d 15 h ago

3

BANK OF AMERICA Headquarters +1_786_259'047

BANK OF AMERICA Headquarters +1_786_259'0475

BANK OF AMERICA Headquarters +1_786_259'0475

BANK OF AMERICA Headquarters +1_786_259'0475

BANK OF AMERICA Headquarters +1_786_259'0475

BANK OF AMERICA Headquarters +1_786_259'0475

I am not a customer of Bank of America but I came to one of the branches today on 57th Street and 8th Avenue to make a check deposit for my sister and the bank was not open at 8:30am. One employee showed up at 8:30am and told me and two other customers that she needs 5 minutes to open the branch. No other staff employees showed up so at 8:35am I left and went to work. I needed to be at work at 9am and could not wait anymore. I don't understand what was going on that the bank was not opened at the time it said it opens and no staff employees showed up except one. As I said before, I am not a customer and will never be a customer at Bank of America.

I Also read the reviews about Bank of America and the reviews were terrible.

Flagged for review. 
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Maryjane - 5 d ago

This looks like spam...

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Anonymous - 4 d 15 h ago

I am not a customer of Bank of America but I came to one of the branches today on 57th Street and 8th Avenue to make a check deposit for my sister and the bank was not open at 8:30am. One employee showed up at 8:30am and told me and two other customers that she needs 5 minutes to open the branch. No other staff employees showed up so at 8:35am I left and went to work. I needed to be at work at 9am and could not wait anymore. I don't understand what was going on that the bank was not opened at the time it said it opens and no staff employees showed up except one. As I said before, I am not a customer and will never be a customer at Bank of America.

I Also read the reviews about Bank of America and the reviews were terrible.

R

........

General profile image

Bella - 5 d ago

0

Hello I do bank with you and you have horrible employees that work for your company and on top of that your bank puts another hold on my check and it is dated for tomorrow and i can't get my money till the 24 we have a problem big one i will be closing my account very soon

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Jackie - 10 d 15 h ago

5

Bank of America complaintandhelp001 @gmail.com

Bank of America complaintandhelp001 @gmail.com

Bank of America complaintandhelp001 @gmail.com

Bank of America complaintandhelp001 @gmail.com

Email them

Flagged for review. 
General profile image

George - 9 d 17 h ago

3

Absolutely Awful in Helping, but More Then Willing to Take Your Money

R

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anonmymous - 10 d ago

0

Absolutely Awful in Helping, but More Then Willing to Take Your Money

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