Information, reviews and public commentary for US companies

 

Bank of America Corporation

Rating
0.641873
Web
http://www.bankofamerica.com
Address
100 N. Tryon St.
Charlotte, NC
28255
Contact
Brian Moynihan
Role
President and CEO
Phone
(800) 299-2265
Employees
282,000
Twitter IDs
@BofA_News
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Matt S. - 25 m 46 s ago

0

Your location at 1077 E. Sahara Ave. in Las Vegas is the ABSOLUTE poorest run business of any sort. There is one nice teller, the others are rude and the manager Brian is a MORON. How u promoted some one to management with that level of laziness and ignorance is outrageous. Fix it!

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R.Wilcox. - 27 d 37 s ago

1

Attention Mr. Brian Moynihan, ( He needs to see this! )

please take notice.

I have been a loyal customer of BOA since the 80's. The reason that I have been with them for so long is because they have always been friendly, helpful, caring, efficient and always there with an answer when I needed help. I have enjoyed doing business with BOA with my business and personal accounts. Always a nice experience to go inside and see the smiles and congenial mannerisms of the staff. In and out in a very timely manner, which was a good practice of theirs knowing that we, the customer have other things to do in our daily lives.

Well, all that has changed in the last couple of years! The staff on duty when I go inside now is either one, or two sometimes, at the counter and a greeter. No one at the drive through window in the back. The inside teller has to monitor and service that station as well. Today was the last straw for me! I waited outside in line for 5 minutes sitting behind a car at the window and when they finally pulled away I pulled up to the window and sat for another 5 minutes with no one coming to the window to help me. I threw up my hands, started my car up and drove around to the entrance of the bank and went inside. 1 TELLER AT THE COUNTER WITH A CUSTOMER, 4 people in the waiting line feeling the same frustrations that I was. No one else there to help anyone. The greeter was very nice as usual and offered her apologies for the under staffing but, she said, there was nothing that she could do about it, it was all the new regulations from CORPORATE! When you understaffed to cut down on costs, it has a negative affect with the customers. They, like me will be switching to another banking institution that still caters to the customer and not to the higher ups in corporate with their, OUTLANDISH SALARIES AND QUARTERLY BONUSES! Get off your high horses and go see what I'm talking about Mr. Big Shot! Start at the Bank Of America at the corner of Providence Blvd. and Normandy Blvd. in Deltona!! 1241 East Normandy Blvd. Go there and observe without identifying yourself and see for yourself. The poor girls inside know I was just there because I said my piece when I went inside. I was diplomatic but to the point. They completely understood my frustration. I have a Mortgage with Chase Bank and when I stop in there from time to time, my experience is just like it used to be at BOA a few years back. See you there.......

P.S. I did rate 1 star because the help deserve a pat on the back for what they do and HAVE TO PUT UP WITH FROM UP ABOVE!!

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Tampa PI - 24 d 18 h ago

Well for every dollar a CEO can save the bigger his salary and bonus at the end of the year. BOA is at the forefront of maximizing dollars. My suggestion, find a small local bank you are just a number at BOA.

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Brian Moynihan - 11 d 13 h ago

5

Our vision, mission & values Our Vision To be the preferred Bank to our chosen markets Our Mission To serve our customer with efficiency and courtesy. To contribute to the development of all our stakeholders To optimize the growth of BOA Group through synergies and common development plans. To promote growth and stability of the economies we operate in.

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CHRIS - 11 d 50 m ago

0

WELL..........YOUR VISION IS BLIND .... AND YOU MUST BE ALSO.....SO GLAD I DIDN'T BUY YOUR STOCK AND WENT WITH ANOTHER BANK,,,,,,,,,,DID YOU NOT READ THESE COMMENTS???????? DON'T YOU CARE???? WHAT IS WRONG WITH YOU PEOPLE AND YOUR....................vision.........................................???????????????

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Table - 5 d ago

0

I am so glad I didn't buy their stocks too. Their stocks has been on my watch list for 9 months. I am deleting it from my watch list.

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Jane - 11 d ago

0

I have asked to talk to corporate office for months and have been refused. I have been a loyal customer for a very long time but I got laid off and lost my job and fell behind and at first was told we care about our customers so focus on finding work, getting things back on track, and call us and we will help. That was a joke because they refuse to. Basically I have been told they will not help me at all and I can't talk to corporate and they will send me to collections before waiving any fees and putting me on lower interest rate long term payment plan to get your money to you. Even after I said I would file BBB to get to you they said that is just fine but if you don't pay me today you will be in collection. I didn't pay so I hope they didn't send it. I decided to look for a way to reach you today before filing that complaint based on what the BBB form request even though I have made all those efforts.

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Anonymous - 11 d ago

0

Mr. Moynihan,

Is that the best reply you can get to one of your customer about the frustation they stated above? Okay I don't have a degree but this in simple terms this is what your vision, mission and values say:

****TO BE THE PREFERRED BANK TO OUR CHOSEN MARKETS (VISION), that means that you would love/like consumers would chose and utilize the BOA for all their banking and financial needs right? Well does: Today was the last straw for me! I waited outside in line for 5 minutes sitting behind a car at the window and when they finally pulled away I pulled up to the window and sat for another 5 minutes with no one coming to the window to help me. I threw up my hands, started my car up and drove around to the entrance of the bank and went inside. 1 TELLER AT THE COUNTER WITH A CUSTOMER, 4 people in the waiting line feeling the same frustrations that I was. No one else there to help anyone. The greeter was very nice as usual and offered her apologies for the under staffing but, she said, there was nothing that she could do about it, it was all the new regulations from CORPORATE!

***MISSION: TO SERVE OUR CUSTOMER WITH EFFICIENCY AND COURTESY.... Lol!!! so you got to be to be kidding me>>>AGAIN READ THE ABOVE B.S. you copied and pasted!!! Let's bring it home: *****TO OPTIMIZE THE GROWTH OF BOA GROUP THROUGH SYNERGIES AND COMMON DEVELOPMENT PLANS. >sounds like BOA needs to bulldoze this right here, fire all the upper Gangsta and do a complete NEW MODEL with new PEOPLE. Maybe try some employess without all the BA, DOCTRINES ETC.. AND OTHER DEGREE TITLES behind their names... I have found them to be a lot more smarter than those that have all these darn college degrees and get the job done!!!!

****TO PROMOTE GROWTH AND STABILITY OF THE ECONOMIES WE OPERATE IN> so tell me are you promoting lies, rudeness, unequal and fair promotions of your lower class employees (while your supervisor's and leaders make them feel less probaly than they are, you know coporate america type foolishness); what stability are you giving your employees with low paid per hour wages; benefits and retirement packages??? See this all starts in the individual someone who has not literally SOLD THEIR SOUL TO THE DEVIL!!! FOR PROFIT, FAME AND TITLE!!!! So I agree with Chris. I was deciding what my passion really is to become a blogger and I believe that I have just found my niche to expose companies big, small, enormous like you and BOA for those whom you dare to treat like they are nothing!!! See this is what I say, "God looks at the heart and man looks at the outward appearance!" Now I don't you heart or even how you live or who you believe in! But I can say that it is does not take anything to STAND FOR SOMETHING (truth, fairness, honesty, compassion) because when you stop STANDING YOU WILL FALL FOR ANYTHING because you are afraid of what man can do!! I serve a GOD that trumps all that man can do for me and to me!

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Anonymous - 6 d 4 h ago

0

This is complete horseshit Brian,

Your bank has no concept of service, I am currently on the phone for the last 28 minutes. There is no courtesy, there is no service, and there is no customer when there is no access. As a previously loyal customer, I am ashamed of this bank.

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Tiffany - 6 d ago

0

I have several accounts with Bank Of America. I deposit the same check into the same account and still have issues where there is a hold on the check. Really! I also have an account with another bank and do not have near the trouble. I call bank of america to see if I can get it released but nothing but attitude from the guy who answered and no help from the manager. The items I now have pending I was told would either get returned and I would get charged a fee or they would pay and I still get charged a fee. I am so over this bank!! Switching all of my accounts.

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Julie - 4 d 7 h ago

0

I have been a victim of identify fraud with your bank after setting up multiple fraud alerts, pin code, secret words and promised that these people could not get to my money! They took close to $8000 ! And your fraud department will not speak to me about my claim and had yet to give me my money back. This was a banking error! Why would your tellers have different computer systems where none of my fraud alerts would be transferred over! Will be filing with the the BBB and the attorney generals office. And I was a loyal customer since the 90's.

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Colin Batson - 4 d 6 h ago

1

Well sir it doesn't help when someone is trying to live and when they deposit a payroll check into their account and it clearly is a payroll check and you put a hold on it and it is needw to pay rent or they can be evicted. I have never had this problem with other banks and i tjough Bank of America was suppose to be the better bank. It seems you would rather force a family out on the street instead of assisiting them in maitaining their place of residence. Once thus is over i will have to reevaluate whether or not to keep this account. Your company has made millions off of the little people and when it is time to assist you are no where to be found. All I was asking was for my check ro be released to pay rent and bills. It clearly has the name of the company on it. It is clearly verifiable. You should have on you app a warning about how there will be a hold before we clgo through this process thinking that we would have access to our own money. I know this might not get to you seeing as you sit at the top of the mountain at your company and you have all of thw little people answer your messages but I just wanted to get this out anyway. Maybe you qould see it and actually have a heart.

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Melynda Kaario - 3 d 9 h ago

I have been a faithful customer of Bank of America for more than 20 years up until this past week. I am no longer your customer due to the situation I am getting ready to explain. In January of 2017, during the duration of my dad fighting for his life, I found myself having to apply for a loan. Upon requesting this loan, when I found out the interest rates were too high, I quickly refused to accept the loan offer and moved on. Little did I know that when I applied for this loan online, due to the fact I thought these people were legitimate because they had been recommended, they turned out to be thieves from another country called Nigeria. Beginning in January they began to expedite my information call your fraud claims department posing as me. How they were able to do this without my password I do not know. They reported several "fraudulent claims" from January all the way up until November 20 of this year. I did not know that this was going on due to the fact that when claims released the refunds for these claims, the refunds never hit my bank but was redirected to whoever the person/people is in Nigeria. This is why it went on for so long undetected. Also during the duration of this, my father's untimely death on April 29, 2017 I had been dealing with an insurance company called Mutual of Omaha Life Insurance. Even after my dad's passing they had been debiting my account for his insurance policy even though I had cancelled the policy due to his death. This is the one and only fraudulent claim I myself had filed in years. Following this claim Bank of America not only sent me a repeated affidavit to fill out and sign, that I assumed was for the Mutual of Omaha claim, about four to five times but Bank of America also contacted me to tell me that you had a breach in security and were having a lot of problems so you sent me three new debit cards that I never asked for within a three month period. I did not know that the fraud they were talking about was on my own account, no one had explained it to me, and these claims had been filed one after another since January and I did not file them. When I began to notice a problem I contacted claims because they had debited and overdrawn my account for over $600 and I had no idea why - this was just in the past five days. I spoke with a supervisor named Kevin, as well as several other agents in claims, and this is what I got as your 20-year customer: I have been told off, they were very rude and arrogant, I was told that they didn't care and I would still be held responsible until they could figure the situation out. As I requested from this Kevin to speak to a higher supervisor he began laughing and got louder and more arrogant; I finally had to hang up the phone. I called the next day and finally one of the agents that I got on the phone discovered that these funds were being sent to somewhere in Nigeria and told me they would try to fix it. She sent me to another number to try to fix it, she said they would be able to take off the overdrafts. In speaking with the lady in overdrafts, she said there was nothing she could do until claims finished their part. I then called claims back and got a man who said they would remove all of the overdrafts and open a very big investigation to make sure this did not happen again. To date I have filed a police report with my local police department due to this situation. Again, the reason the report just recently got filed was because I was only just recently made aware of this fraudulent activity made on my account. Instead of this agent removing the fraud he yet debited my account for another $1000 which made my account -$1,666 overdrawn and I still do not think an investigation has begun up to this time. In the 20 years of being with Bank of America I have never been treated so badly; this is irreparable and, to say the least, in derogation of duty on Bank of America's part. I was treated like a piece of trash by your agents - the whole time they knew something was wrong with this situation otherwise they would not have issued me new cards. Secondary, the agent that notated my account found the problem right off the bat - why did the other agents not find this when this first happened and how were these people able to obtain this many claims without my fraud password or the bank notifying me other than by telling me you had a breach of security and that's why you kept sending me a new card? I have never seen a miscarriage of justice done to someone and upon looking on the internet and speaking to other customers, you have had several customers taken by this scam and the bank has done nothing to uphold its promise to protect us. To say the least your agents in claims are incorrigible and incompetent. How your bank can support your agents laughing, snickering, lying, and being arrogant to your customers while they are being victimized is appalling and pure evil. I am hereby putting you on notice I am contacting legal representation - I am asking that Bank of America do its job to vindicate this situation and clear my account and open an investigation as to what has happened to me as well as many others and to do its job with respect, obedience, and efficiency. After speaking with several supervisors and agents if this situation cannot be rectified immediately I have no other choice but to file criminal charges as well as lawsuit and I will probably not be the only one because I am not the only one dealing with your banking institute in this situation. I will also induct our local media to ensure that this situation is exposed. I will not allow me being victimized to be treated with such disrespect and incompetence any longer. To say the least, myself as well as your other customers who have endured this scam are owed an apology and for Bank of America to do what is right to prosecute these criminals, clear our bank accounts, and reprimand your claims agents not only for derogation of duty but also for threatening, harassing, and antagonizing your customers. This is a complete and utter miscarriage of justice on the part of your bank; it is wrong and illegal. I respectfully ask your full cooperation in dealing with this matter immediately. My account number is (hidden)43; also the police report number to this situation is 2(hidden) and I want to allow you to know your agents are aware that a police report has been made. I am asking that someone contact me immediately and that this situation please be rectified. If not I have no other choice to take legal action to protect myself and my family. In addition, one other thing - had they looked at the signatures and listened to the phone calls that came in from claims plus the fact that they did not have my fraud password they could have corrected this a long time ago but instead they chose to persecute and hurt me. This will not be tolerated. Again, in close, I ask for your immediate attention. Thank you for your time. Minister Melynda A. Kaario (615) 801-7065 (hidden)

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M. Klink - 2 h 28 m ago

0

How can anyone grow and become an honest citizen when you are taking their hard earned money and stuffing it into your own pockets?

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LaTasha Keyes - 10 d ago

0

Exactly SMDH

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Diane - 20 d 17 h ago

1

I have the same experience when I go there.

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Melissa Klink - 2 h 38 m ago

0

I have been a loyal customer for almost 4 years but but now I feel betrayed and cheated by Bank of America. I have never had an issue or overdraw of my account since I've had it. I wrote a check for my rent and forgotten that I had written it, however instead of one overdraft fee I was charged 4. Apparently, checks get withdrawn from an account before any other deductions, regardless. This was information I did not know. So I was charged an overdraft fee for all of my small debit card purchases that happened at the same time. When I called I was told that even though I had transferred the money the next day as soon as I discovered what happened, I would only be refunded for the one fee. The only reason there were 4 fees to begin with was because of the check being posted first. If the smaller items were posted first as I would have preferred, though I was never asked, then there would have been only one charge and i wouldn't have been needlessly swindled out of $105. Not only that, but I talked to several different managers who all treated to me like I was an idiot and insisted that I should have known about the policy of posting checks first. They acted like they were doing me some kind of monumental favor by refunding one fee and refused to reverse the rest that ONLY existed because of the way my debits were posted. Now, a week later I'm seeing 2 new charges when I've had a positive balance this whole time. You people are thieves and you ought to be ashamed off yourselves. What kind of company steals from their poverty stricken customers to line their own pockets?

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Lana - 3 h ago

0

Please help me . The atm machine took my cash and it didn't credit me for it. They closed my account and they claim there is no cash deposit . I have been dealing with this for almost two weeks . Bank of America is stealing my money

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None. - 4 h 38 m ago

1

Is there any way that employee of Bank of America be title polite and give good customer service,Speed up serving customers..

Every Time when I visit the bank for small issue of even help some one open account it takes forever. Employees of Bank of America doesn't give the value of customers time. It is frustrating.

Specially on the banks of Nashville, TN.

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Anonymous - 1 d 6 h ago

The AtM at my local Bank of America took my four 100.00

bills and did not credit it to my

account. I have been sitting in an

associates office almost 25 min.

and he has not been able to even speak with anyone.

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Melynda Kaario - 3 d 9 h ago

I have been a faithful customer of Bank of America for more than 20 years up until this past week. I am no longer your customer due to the situation I am getting ready to explain. In January of 2017, during the duration of my dad fighting for his life, I found myself having to apply for a loan. Upon requesting this loan, when I found out the interest rates were too high, I quickly refused to accept the loan offer and moved on. Little did I know that when I applied for this loan online, due to the fact I thought these people were legitimate because they had been recommended, they turned out to be thieves from another country called Nigeria. Beginning in January they began to expedite my information call your fraud claims department posing as me. How they were able to do this without my password I do not know. They reported several "fraudulent claims" from January all the way up until November 20 of this year. I did not know that this was going on due to the fact that when claims released the refunds for these claims, the refunds never hit my bank but was redirected to whoever the person/people is in Nigeria. This is why it went on for so long undetected. Also during the duration of this, my father's untimely death on April 29, 2017 I had been dealing with an insurance company called Mutual of Omaha Life Insurance. Even after my dad's passing they had been debiting my account for his insurance policy even though I had cancelled the policy due to his death. This is the one and only fraudulent claim I myself had filed in years. Following this claim Bank of America not only sent me a repeated affidavit to fill out and sign, that I assumed was for the Mutual of Omaha claim, about four to five times but Bank of America also contacted me to tell me that you had a breach in security and were having a lot of problems so you sent me three new debit cards that I never asked for within a three month period. I did not know that the fraud they were talking about was on my own account, no one had explained it to me, and these claims had been filed one after another since January and I did not file them. When I began to notice a problem I contacted claims because they had debited and overdrawn my account for over $600 and I had no idea why - this was just in the past five days. I spoke with a supervisor named Kevin, as well as several other agents in claims, and this is what I got as your 20-year customer: I have been told off, they were very rude and arrogant, I was told that they didn't care and I would still be held responsible until they could figure the situation out. As I requested from this Kevin to speak to a higher supervisor he began laughing and got louder and more arrogant; I finally had to hang up the phone. I called the next day and finally one of the agents that I got on the phone discovered that these funds were being sent to somewhere in Nigeria and told me they would try to fix it. She sent me to another number to try to fix it, she said they would be able to take off the overdrafts. In speaking with the lady in overdrafts, she said there was nothing she could do until claims finished their part. I then called claims back and got a man who said they would remove all of the overdrafts and open a very big investigation to make sure this did not happen again. To date I have filed a police report with my local police department due to this situation. Again, the reason the report just recently got filed was because I was only just recently made aware of this fraudulent activity made on my account. Instead of this agent removing the fraud he yet debited my account for another $1000 which made my account -$1,666 overdrawn and I still do not think an investigation has begun up to this time. In the 20 years of being with Bank of America I have never been treated so badly; this is irreparable and, to say the least, in derogation of duty on Bank of America's part. I was treated like a piece of trash by your agents - the whole time they knew something was wrong with this situation otherwise they would not have issued me new cards. Secondary, the agent that notated my account found the problem right off the bat - why did the other agents not find this when this first happened and how were these people able to obtain this many claims without my fraud password or the bank notifying me other than by telling me you had a breach of security and that's why you kept sending me a new card? I have never seen a miscarriage of justice done to someone and upon looking on the internet and speaking to other customers, you have had several customers taken by this scam and the bank has done nothing to uphold its promise to protect us. To say the least your agents in claims are incorrigible and incompetent. How your bank can support your agents laughing, snickering, lying, and being arrogant to your customers while they are being victimized is appalling and pure evil. I am hereby putting you on notice I am contacting legal representation - I am asking that Bank of America do its job to vindicate this situation and clear my account and open an investigation as to what has happened to me as well as many others and to do its job with respect, obedience, and efficiency. After speaking with several supervisors and agents if this situation cannot be rectified immediately I have no other choice but to file criminal charges as well as lawsuit and I will probably not be the only one because I am not the only one dealing with your banking institute in this situation. I will also induct our local media to ensure that this situation is exposed. I will not allow me being victimized to be treated with such disrespect and incompetence any longer. To say the least, myself as well as your other customers who have endured this scam are owed an apology and for Bank of America to do what is right to prosecute these criminals, clear our bank accounts, and reprimand your claims agents not only for derogation of duty but also for threatening, harassing, and antagonizing your customers. This is a complete and utter miscarriage of justice on the part of your bank; it is wrong and illegal. I respectfully ask your full cooperation in dealing with this matter immediately. My account number is (hidden)43; also the police report number to this situation is 2(hidden) and I want to allow you to know your agents are aware that a police report has been made. I am asking that someone contact me immediately and that this situation please be rectified. If not I have no other choice to take legal action to protect myself and my family. In addition, one other thing - had they looked at the signatures and listened to the phone calls that came in from claims plus the fact that they did not have my fraud password they could have corrected this a long time ago but instead they chose to persecute and hurt me. This will not be tolerated. Minister Melynda A. Kaario (615) 801-7065 (hidden)

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FELISHA - 1 d 20 h ago

4

Ma'am this is not just Band of America. My daughter banked with USAA......This is not your bank....This is internet thieves and it's going to keep happening America is under siege by people like this....If banks gave everyone their money back they wouldn't be any banks...They are already in trouble with people just not paying debts. My daughter had 6 checking and 3 savings opened online with USAA and guess what she was a Captain deployed overseas and it didn't matter she came home for the holidays to find her locked out accounts and a hell that is still going on 4 yrs later. They over drew her by $16,000.00 and guess what they told her she owes it or get a lawyer and clear her name. Yes it's on all her credit she can't even buy a car. They know it wasn't her but she has to spends thousands of dollars to get her life back and right now she is busy trying to get her life back after a divorce fresh out of Afghanistan and having a newborn baby......life sucks but it's not the banks fault you got scammed. They hack your devices especially if you get online in public places. I've banked with BA for years and I love them.

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Olga G - 2 d ago

0

On December 10 2017 I had a misfortune speaking with manager Raymond Sanders from Las Vegas. As a customer since 1997 I felt that the manager could have been more patient and polite and forthcoming resolving the issue I was facing. He was lecturing me, demanding to not interrupt him- otherwise he would not be speaking with me, at the same time not letting me finish my thought...unsavory performance on the part of a senior manager - low skilled customer service performance - unbecoming for a senior manager...

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squatters beware - 3 d ago

Squatters - If u want these people removed from your homes or repossessed properties then u need to send me a list of your homes in the south flordia area and i will reclaim them for your company as a tenant for a period of 30 days and will safe guard them with new locks and repairs for a sum of #2,500.00 per house minues repair charges to be determined per house if needed as added cost. Contact me at (hidden) or phone (hidden)

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J Batista - 3 d 44 m ago

0

$2.500.00 per house??

Plus repair cost??

What a con.

I charge $1.500.00 per house plus repairs.

Call (hidden)

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Kelly at 14:27, Dec 12:

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Sean Haring Transwest Freightliner in Brighton, Colorado should have th ... 

Old Pueblo Traders
Anonymous I have been billed twice for a catalog order: I would like  ... 

Jack in the Box Inc.
NO MORE JACK FOR ME! Downtown Tomball Texas Jack In The Box, It's a good thing I ... 

Dell Computer
will poyer I've spent more than 10 hours, and 45 days trying to get a  ... 

Forever 21
Disgruntled severely To: (hidden) Subject: Illegal sale. Refund required. Order  ... 

Dillard's Inc
disappointed loyal customer I have been a loyal customer for over 10 years. In the last ... 

The Directv Group, Inc.
evelyn kessler stayed on the line 35 minutes just trying to upgrade one of ... 

Greyhound Lines, Inc.
Kissha A Greyhound isn't what it use to be. I went in the station to ... 

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