Horrendous service while coping with my mother's death. Went to branch office to present Death Certificate. They copied it, returned it and said I would be contacted by mail. Letter received requiring me to complete a few lines and include notarized letter of who and where to disperse the savings to her beneficiaries. Submitted that and now receive another letter requiring a Form letter (that was not included in first letter from BofA) requiring a bit more info. My sisters & I do not live close by and the fact that you draw this out and keep requiring more information is unconsciounable.
I have been a customer for some time. The bank in Sebastian , Florida has earned my respect and trust. Closung this branch is a real slap in the face to our area. The replacement bank on route 512 in Sebastian. It is in the middle of nowhere and there will never be any development in this area. Please re consider this action as it is affecting Sebastian, Micco andbany other bank means traveling 20+ miles to Melbourne, Florida or Vero Beach, Florida. Please reconsider this action.
The branch at 3990 Lawrenceville Hwy. Lilburn. GA 30047 customer service was horrible waste time and unprofessional. Specially the vice president Ethan A.Davis was the terrible service person I ever met in my life. I will close the account and move to different bank.
THE BRANCH @ 4000 N FEDERAL HWY, BOCA RATON
ALWAYS IN THE STATE OF MASS CONFUSION, THE MANGER ROCHELLE DEERING WHO ALWAYS HAS A MESSY APPEARANCE, ACT VERY UNPROFESSIONAL AND RUDE
I have been a customer of Bank of America for 6.5 years. I have never considered becoming a member of any other bank in the U.S. therefore, I have been a loyal customer. On Monday of this week, I attempted to remove funds from my account, and I received an error message at the teller, that said that I could not use my account. After several call to: 1-(hidden) (Customer Service), I finally spoke with someone who was able to tell me that my account was under review, and would most likely be closed. They never told me why however, I was ok with the bank's decision (I decided to take my business elsewhere). Unfortunately, before I could get anymore information, my payroll check was deposited into the account that was to be closed. I contacted Customer Service, and explained to them, that I needed to have the funds that belonged to me, released because I had bills, and that I needed to feed my family. A representative from the Risk Dept. (I will withhold her name) told me that those funds would not be released until the account is completely closed. I asked her when that date would be, and she responded: 2/21/17. I asked her how they had the right, to hold on to money that I worked hard for, and money that was NOT owed to them.She told me that it might be sooner be she did not know for sure. I asked for a manager, and she tried to send me to the Escalation Team. I told her that I wanted a REAL manager, and she told me that there was not one available. She told me that now the waiting game begins. I cannot believe the lack of compassion, that was displayed on behalf of Bank of America. I cannot feed my family, and I am being hit by all of the companies that I owe. I am extremely disappointed with Bank of America
Once again, my debit card has been "restricted for suspicious activity". I have lost track of the number of times this has occurred and I have been inconvenienced. My husband and I have had our cards replaced innumerable times.
I have finally had enough of Bank Of America. This has to be one of the most paranoid financial institutions on the planet. Not once, from all the drama, have they found any evil doing. It is ludicrous to think we have been targeted by every hacker who owns a computer.
My card was declined in the grocery store today for $55. If I ever steal money I can assure you it will be huge, not a pittance. I use TD Bank for my business and it has never, I repeat never, had "suspicious activity". I had to use that card to pay my bill.
My latest transgression is not calling them when they have demanded I do so. As a result I can't use my money. MY MONEY! When you do call you are required to answer a large number of questions because I am guilty until I prove otherwise, ad nauseum. I usually have to speak to at least 3-4 people, all who require the same proof. Apparently they do not communicate with each other. Hence, I have avoided calling them so they hold my money hostage. Is that even legal? Rhetorical!
So, The straw that broke the proverbial camels back has surfaced and I need to look elsewhere for a stable financial institution. TD Bank is smiling.
still waiting on a charge to be disputed that I DID NOT MAKE its been a week and my card is still frozen, still not able to pay the bills i have to py because all bank of america can say is "well sorry?" seriously.... still waiting for someone to get back to me, how is it that the bank takes money from the wrong account but it's your fault?
Bank of America is the worst bank out there. I 've been trying for over an hour to find a fax number to do a checking verification and no one can help that works for Bank of America. I also been looking for over an hour for the corporate number to call. Worst bank ever.
Is there ever ANY
ONE available to speak to at your bank!!!!!!
You should call your Bank Bank of fees. I sat on hold to find out why I was charged a $5.00 maintenance fee on my savings-another new fee. You are modern day Robinhood's stealing from the poor to give to the rich (yourselves) by charging us every which way you can just to have a basic account! While on hold I heard about your commitment to end hunger-taking $5.00 from my account is a poor way to combat the problem. I am visiting a credit union tonight to discuss banking with them-I hear they have FREE checking! No minimum deposits or hoops-wow sign me up
trying to get the my mothers safety deposit box opened, as the bank is closing.. NO WHERE does it mention anything about a $150 fee if you open the box without the keys. Have been onsite at the 63rd street, KC location on 2 separate occasions, and continue to get the run around. BOA is one of the worst banks with regard to customer service. If someone with POWER would contact me I would love to fill them in on the run around I've received. The hours have of operation is not for the working, removing the drive thru... ridiculous
incredible have been trying to speak w/customer srvc. @coral gables branch office in coral gables, fla can someone tell me how i can call back a mr. ruben carreras who left a voice mail w/ wrong telephone number, it has been more than an hour, ridiculous!!!!!!
You constantly do not have enough tellers in your bank. I had to wait over 20 minutes to make a simple bank deposit drop off at you bank on Blanding across from the Orange Park Mall. Not only have you closed the outside banking , there were only two tellers the first day after the new Year holiday. Unacceptable.
The bank at 9550 Regency Mall has been a mess for year's. Never enough tellers, especially on Saturday.
Many of those tellers are rude and actually lecture store representatives about making change and other items.
Never a good experience there. Even the security lady at the desk in front on the store in your buildind says she heres the complaints constantly and often.
Please hire more tellers and make the Regency location more pleasant and helpful.
Sincerely, Mark Schneider
bank of americshe a refuse to assit my daughter on getting her $500 dollar back evend do they did not properly verify the account
DON'T KNOW ABOUT THE WORKINGS OF BANK OF AMERICA, JUST OPENED AN ACCOUNT AT THE NC7-138-01-01, 851 WILLOW DRIVE BRANCH IN CHAPEL HILL N.C 27514. THIS NOTE IS TO COMPLIMENT THE RELATIONSHIP MANAGER CHRISTOPHER PEELE. HE IS OUTSTANDING. HE IS PATIENT. PERSONABLE, KNOWLEDGEABLE, AND THOROUGH. HOPE THE REST OF MY BANK AMERICA EXPERIENCE IS EQUALLY PLEASENT. KUDOS TO MR. PEELE, A GREAT ASSET TO YOUR ORGANIZATION. HOPE HE IS MADE AWARE OF THIS COMPLIMENT. THANK YOU
I am a business owner and long time customer of BoA (since the 1980's). I came to this site to write a review of my BoA branch in El Paso, TX in hopes that you might want to make your customer service better. The branch on N Mesa is consistently understaffed and has up to 50 people in line at any given time with 2 maybe 3 tellers. I know when I come to your bank I will have to spend 30 to 45 minutes in line. I have talked to the branch manager and the area supervisor, neither of them seemed to have any concern for my problem. I really would appreciate it if someone there would address this problem. If not, I will have to change banks
BANK OF AMERICA SUCKS.
BoA recognizes that I have durable power of attorney for my 90 year old father who is in a nursing home, yet I am NOT allowed to conduct his business online. Only over the phone or in a branch office. Why does this make sense?
It took me 40 minutes to pay two credit card bills over the phone; more than 20 of that was 'on hold' waiting for a customer service representative. This was a waste of BoA customer service time and mine.
If I can conduct business on line for my own family's accounts, including non-joint acounts, without a PoA, then why can't I do it for my father with a durable POA?
Change this policy. As we boomers get older, this problem is only going to get worse.
I've been a customer for over 20+ years, on the day of December 23, 2016, I lost my debit card, and I was afraid that because it was so close to Christmas that someone would use it fraudulently, so i decided to go to the nearest bank of america and cancel my card and get a temporary card for then, worst mistake I ever made ,I used the branch at the Mall of Georgia ,the BOA employee that helped me, blurted out ALL of my private information on my account in front of a stranger, I'm the only person on my account, and out of all the years I've done business with BOA, I've never experienced anything so betraying, I felt he did this on purpose, and that really hurt me, because I trusted my bank, i closed all my accounts in the next 20 minutes, I've talked to some people, they said I have grounds for a law suit, im seriously thinking about seeking a lawyer
The branch on the corner of Victoria and telephone in Ventura ca is a joke. There are only 3 tellers at one time I have ever seen with a line of 15 plus people. Tonight I had to deposit a check that my employers payroll company screwed up and didn't deposit on Friday. Well I walk in at 4:45 and there are 7 people in line and one teller with 5 more employees sitting at there desks. The people in line have been there a while and are as frustrated as Iam. You need to have more tellers than 3 at one time especially around 5:00 o'clock. I will be terminating my account there ASAP because of this reason and I will encourage all other people I have any contact with to do the same.
So disappointed with your branch here on corner of Pico and La Cienega in West LA. I have arrived at 530pm they have 4 staff 2 people sitting down my purpose for my visit is to get a duplicate ATM since I was a victim of fraudulent charges on my account that being said I am already frustrated not having an Atm card to buy food for my 3 little kids and let alone your staff rudely told me to that she have 2 clients waiting and she advised for me to use the ATM and ended up waiting on hold on the phone I just think that is so rude of that employee advise me to do that I could have waited I am already in she just do not want to help me at all I have been banking with Bank of America for a long time something needs to be done on how your employees will treat customers this is not the end of this something needs to be done re this branch as part of your customer service have above and beyond heres my number call me asap to resolved this 310 848 8608
You should be very happy with the reviews you have Posted here. All employers by "Law" are responsible for the actions of their "Employee", that is the LAW You have some lying very stupid employees, and you have pissed me off, wasted my valuable time, cost me money. Through your combined stupidity, you will help me be successful with my Mission, which is to cause you more grief and expense that you cost me. #1 Idiot -Ms. Chauntel James - Miami #2 Idiot Rochelle Deering - Boca Raton They are "Both" Lying, can't get their stories right, their "Stupid" they are YOUR EMPLOYEES, and I have 8 others "UNDER INVESTIGATION" I will post the results. Stupid BOA, your dumb ass lying Employees & MYSELF will "LEGALLY" make your Stock Falls and cost you a very large some money. "TO BE CONTINUED"
Bank of america has unlawfully converted monies from my account. For nearly a week BofA has been unable to correct a transfer of funds to a line of credit for a loan/account I did not have. It appears to have been an account established 25 years ago without my knowing it. The funds were mistakenly transferred, despite being on the phone over the course of the week (for hours) to follow up on the correction which had been assured, but is still not resolved. I am right now sitting on the phone with "cusotmer service" (a misnomer) for more than 1 hour and 40 minutes with still no answers. I was directly lied to by Stephanie in the line of credit department who said the moneys drawn out of my account erroneously were returned. An outright lie which the rep now on the phone cannot confirm, which explains why Stephanie would not confirm by email or otherwise. But now this rep still has me on hold supposedly waiting for the line of credit manager to address. I suppose they will keep me on hold until the offices close with no resolution. This info should be passed on to the Global General Counsel David Leitch since I believe this is a tort against me and perhaps other legal infractions for which I will seek resolution if not resolved tonight.
I recently paid off my mortgage with Bank of America and received a letter today saying
"WE NEED MORE TIME TO RESEARCH YOUR HOME LOAN REQUEST". As an identity theft victim, i of course freaked and immediatley called " customer service" ( to use the term loosely) i had a very unpleasant person tell me "this is the letter we send to tell you we are no longer deducting your morgage payment". UH??. The letter says not one word about payments only that they will be back to me about my "request". The rep seemed completely unable to understand why I was upset by the letter. I am a thirty five year customer of this institution. I'm done.
The BOA at the location>>>>> 8320 Hanley Rd, Tampa, FL 33634 <<<<>< HAS TERRIBLE CUSTOMER SERVICE. DO SOMETHING ABOUT IT PLEASE!!!!! The ATMs at this location eat your money and do not give it back or add it to your account so now I have to go through the process of having it investigated. But that's not why I'm even writing this. The ladies that work the counter are EXTREMLEY RUDE. STRAIGHT ASSHOLES. I would have been cool if she would have just said I'm sorry this happened to you and gave me a number to call, but no. This bitch wants tell me to call customer service and then has some dumbass smirk on her face followed by some goofy laugh. She really thinks it's funny that I lost my money right then. A group of fat lazy employees that don't understand how to talk to their customers. CHANGE the management or shut this place down. THIS PLACE HAS A ONE STAR RATING ON GOOGLE. HELLLO??? I SEE WHY.