Information, reviews and public commentary for US companies

 

Bank Of The Ozarks Inc

Rating
0.35
Address
12615 Chenal Pkwy
Little Rock, AR
72211-3361
County
Pulaski
Contact
George Gleason
Role
CEO
Phone
(501) 978-2265
Fax
(501) 978-2350
Annual Sales Est
$1,386,529,000
Employees
473
SIC Code
6712
General profile image

Elizabeth AndersonHester - 99 d 6 h ago

1

Just recently (last week) sold my house and currently the seller is no longer allowed to be given a check for the proceeds of their sale. Everything is done by "wiring". My money was deposited in my account on Friday but I was surprised to see that there is a $5 charge for incoming wire fee. When I called to discuss this with the bank, I was told everyone pays it. That is the way it is. It is a nominal fee. Most banks charge more and it is for my protection due to fraud. Well in my thinking, for my protection would be not to charge me, just to protect me so that I would continue to be your customer. The bank is using my money every minute that I leave it sitting in there to make them more money. They say $5 isn't a lot of money and someone had to be paid to get the wired money into my account. Well let's see, if you took all the houses that are sold in one day and multiplied that by $5, I bet you would have a staggering amount of funds there in your name. This is stealing my money without even using a weapon. The weapon you have used is that of "taking advantage of a situation that the consumer has no control over." It is basically holding my funds hostage through cyperspace. Whoever thought of this idea was a genius, but in my opinion a genius THIEF. I don't see how you people sleep at night. What will you charge me for next???? It is a constant cat and mouse game. Shame on all of you. Mr. Gleason if you are a man of honor, you will stand up and say enough is enough. We will treat our customers as such and quit charging them for using their money!!

General profile image

Marcella Shorter - 104 d 5 h ago

0

I am very disappointed in this bank and their practices. They gave me overdraft protection and then took it away. My account now is overdrawn 145.00. They keep hitting me with these 35.00 overdraft fees and they are not paying the items. I think this is bad practice ! I am a senior citizen and I chose this bank because it is nearer to walk to from my home. That Valdosta office the people are nice but that branch manager has to go. If you are not paying for the returned items don't charge 35.00 if you're not going to pay it

General profile image

Tee brown - 111 d ago

Hi my name is Teakelia brown and I have a check I been trying to get cash but it's in my father name David brown but I'm his POA and I have to have some things for him for when he come home Monday and I have been to 2 different banks and Haven't heard anything can u please give me a call at (hidden)

General profile image

Moved on - 180 d ago

1

The worst company i ever worked for. Very hostile employee enviornment. Management threaten by new employees and new ideas. Couldn't leave fast enough.

General profile image

Anonymous - 301 d 4 h ago

This is a Bank that needs to go back to school. I am paying extra to pay off my Loan faster and they won't let me!!!! They stopped sending me bills because I payed to much. YES on purpose people!!! I have never heard of a bank who won't take extra money on a loan.. HELLO need to go back to school people!!!

Can't believe it!!! Scary... Really scary.

General profile image

Michael - 1 y ago

0

You have the worst bank, Close my accounts no big deal, But my social security direct deposit was sent to close account , Will not let me pick up my own ,money & will not return to treasury today. Your the worst

Flagged for review. 
General profile image

Richard Starr - 1 y ago

0

You bought out the bank I was with and now I get my debit cards declined for no reason or because I am overseas a lot or most of the time. I have never had such a problem with any other bank it is a night mare. I don't even need a pin number for my cards and the bank in Cumming GA. can't give me answers so I told them that I am going to change banks because I can't operate this way. The response was we respect your decision. I have never been so upset over a bank before. you don't care about what is going on at all. I have a business and a personal account with you and it don't matter to you if you loose them what a shame.

General profile image

Valerie R - 1 y 92 d ago

0

This bank bought out our community bank 3 weeks ago and we have had nothing but horrors. Money missing from our accounts, money transferred from our account into a strange account, ATM withdrawals that are shown as multiple withdrawals at the same time, same machine, when only one withdrawal was made. Constantly locked out of our accounts and ATM cards, The list goes on and on, and yet we can never reach a single person at the bank. NO ONE answers the phones, no one calls back, for every mistake made by this bank, we are expected to drop everything and go to a local branch, time away from jobs adding up, not to mention my son in Florida who has no local branch near him and they expect him to drive to Atlanta to resolve the issues caused by their mistakes. This is a nightmare of grave proportions. I don't know who to reach out to, we are not getting any help from this bank, but I am looking into reporting all the fraud and will definitely be closing the account. What a serious, serious situation this has been for everyone who had their bank bought out by this bank.

General profile image

C.L. Brown - 1 y ago

I am of total agreeance with you on the same subject you just touched on.

We also are dealing with the same issue at the same bank of ozark in Fort Smith Ar.

Transactions after transaction after transaction at atms, at stores in towns we don't go to. And we got all recipes from every purchase or transaction we have ever made to this account. Dates don't match up, prices don't match. I could go on and on about this.

Let's top it of with we have never received a bank statement in the mail...

Went thru the drive thru and asked for a withdraw of a lumpsome amount and money was handed directly to my wife who is no where on my account and was never asked for a ID they informed me they have face recognition when they type your name in the computer (but how are you going to do that with only a name and no ID).

One last thing and I'll stop ranting We also was informed that even though there's a limit for an ATM withdrawal in a 24 hrs period that if you go to an ATM and try over and over and over the bank will eventually allow the transaction to go through even though the balance in our statements went down each time.

This is all insane to us.

And the way they treated us when we have went in to dispute this is ridiculous..

When this all First happened the bank informed us the fraud protection would be calling. We have yet to get a call from them and this problem begin 5 weeks before Christmas..

Something has to be done. This is our lively hood. And has and is causing many dilemmas in our lifes..

General profile image

Jones - 1 y ago

1

I live in the West Georgia area and bank with the recently acquired Community & Southern Bank. I hate dealing with Bank of the Ozarks, and in talking with the employees at the bank, they don't like it any more than the customers do. I will soon move my accounts to another bank. I just haven't yet decided which one, or I'd already have done it.

General profile image

lefthandgal - 1 y ago

1

After over a year of trying to resolve a very simple problem, I moved my banking to Regions. Could not be happier. Regions knows what they are doing and treat you like a valued customer.

General profile image

L. Reed - 1 y ago

1

I too have been trying to reach them for weeks. No return call or Email. We financed a Truck with them and overpaid on our down payment. The over payment was supposed to be applied to the first 3 payments starting in January 2017 and we still have yet to receive any contract, or statement of explanation but they Debited our account on November 21st. I can not get anyone to return my calls or E Mails. This is the worst customer service I have ever dealt with. I am at a loss other than to close that Bank account till I can get there attention.

General profile image

A. Brown - 1 y 82 d ago

0

I have had nothing but problems since Bank of the Ozarks took over my Community and Southern Auto Loan. Bank of the Ozarks mistakenly processed a double payment for my loan that was apparently taken out of another account other than mine. I have made 8 phone calls and submitted the online help form on the bank website. None of my calls or other communication have been returned. This is a joke. I will also be filing a complaint with the BBB.

General profile image

kp - 1 y 78 d ago

0

complain to the office of the controller of the currency

https://appsec.helpwithmybank.gov/olcc_form/

General profile image

Brooke - 1 y 77 d ago

0

Same here!!! Just awful

General profile image

J. Zelczak - 1 y ago

0

I've had nothing but problems also. I am looking to file a complaint with the F. reserve. Terrible customer service.

General profile image

Brian S. - 1 y ago

0

Yeah. They pretty much suck with all the other brick and morter banks. I'm shopping for an online bank that won't make me foot the bill for all their overhead.

General profile image

LEE EMERSON--EMERSON FINANCIAL SERVICES, INC - 1 y 134 d ago

1

AUGUST 1, 2016

THIS MESSAGE IS FOR MR. GEORGE GLEASON---PLEASE MAKE SURE HE GETS THIS MESSAGE.

GEORGE, WE JUST WROTE YOU A LETTER ABOUT YOU BRANCH ON KEITH BRIDGE IN CUMMING GEORGIA EXPLAINING HOW NICE EVERYONE HAS BEEN TO US ; SO WE HAVE DEPOSITED AROUND 500,000.00 WITH PLANS TO MOVE ANOTHER 500,000.00 BY MONTH END BUT WE HAVE RUN INTO A VERY EMBARRASSING SITUATION DUE TO YOUR BANK TALKING WITH US ABOUT ANOTHER CUSTOMER WE HAVE THAT WANTED TO BORROW 4 MILLION DOLLARS TO BUILD A CONVENIENCE STORE IN GWINNETT COUNTY GA. WITH ALL THE PROPER DOCUMENTATION AND DOWN PAYMENT TO GET A FAVORABLE COMMITMENT ON THE LOAN---BUT AS OF THIS DATE WE HAVE NOT RECEIVED ANY ANSWERS AND TIME IS RUNNING OUT ON MY CLIENTS CONTRACT TO BUY AND HE STANDS TO LOOSE S SIZABLE AMOUNT OF MONEY. WE RESPECTIVELY ASK YOU TO HAVE SOME SENIOR OFFICER LOOK AT THIS LOAN BEING ADMINISTERED BY YOUR DAWSONVILLE, GA BRANCH AND GIVE US A DEFINITIVE ANSWER.

General profile image

JEDROAM - 1 y ago

0

I am having the same problems'can not contact any one after hours.

This sucks.

General profile image

Mike Z sr - 1 y 93 d ago

0

I have not been able to get anybody at the loganville ga branch to tell me where it has gone they keep saying they will check into it. When u do a change over of banks you assume responsibility for making things right. I have been patient until now. All was deposited in your bank and I want answers and the money since the first of the month things have gone hill fast.

General profile image

Paul - 1 y 92 d ago

0

I'm having very similar problems to you it sounds like. I have been unable to recover funds lost from this bank that I didn't spend or withdraw. Every time I try to get in contact with someone they either transfer me or tell me they can't help me, and just send me in a loop of endless phone calls. I'm out money due to a mistake made by the bank and it shouldn't be this hard to recover our money when it's THEIR mistake. I hope they work things out for you in the long run, and I recommend changing banks, that's what I'll be doing.

General profile image

Shellygirl_84 - 1 y 103 d ago

1

I had a direct deposit in the amount of 1690.40 that was suppose to have posted to my account on the 1st, but when I checked it wasn't there. Now I'm a full time college student who only works part time an relies on this money for the semester. When I went to the bank the account it went into wasn't even mine, yes it's at my bank but not my account! When I asked if I would be getting this money back I was told that unless the people whose account it went into came forward , then no I would not. Now you tell me does that sound right to you or even legal? It is government issued money for school so I'm now going to get them involved, maybe if I was rich and well known to everyone down at the bank it would be different but since I'm just a student working their way through college, where my money went isn't important to them. Oh and by the way lets not forget my money is sitting in their bank in someone else's account but are they doing anything about it, NO THEY ARE NOT EXCEPT TO TELL ME MY MONEY MAY BE GONE FOR GOOD!

General profile image

Diana Hunt - 2 y ago

Bank of the Ozarks may be good at sitting on your money or building another branch. However, when it comes to actually providing customer service.....Bank of the Ozarks is the worst!!! How many phone calls does it take to get customer service to provide you with customer service? A minimum of eight phone calls!!! Bank of the Ozarks has a call center in Ozark, Arkansas. If you think that English is their first language.....guess again. They speak of form of English, but it's not really anything conducive to accomplishing anything to do with your banking account.

General profile image

Vaughn - 1 y 103 d ago

0

. You are so right about customer service it doesn't. Even rate half a star I don't have much money but I'm going to move it somewnere I can get it I've been talking to everyone I can bet5ween Ark. And Ga. Even went to office in Ga yesterday and still can't get on my account satisfactorily. Thank you

Other Reviews & Comments

Kohls
Diana Yes, they don't care about the customers who spend money in ... 

Fox News Network, LLC
Caleb G. Yes. Not reality.

Wal-Mart Stores, Inc.
Unhappy Customer Hello:

The Home Depot, Inc.
David from Honesdale Pa The Honesdale Pa store associates are very friendly and hel ... 

AT&T
Anonymous ATT are liars and you can not believe anything that comes o ... 

Netflix
Brittany McLemore Listen, I love Netflix! Netflix is the reason I don't have  ... 

Public Storage
Sparks I need one other person to file cls action

United Parcel Service, Inc.
Bad UPS Experience UPS Store #0516 in Sierra Vista AZ caused me much emotional ... 

Michelin Tire Corp
Irwin Extremely unhappy with what transpired today with My Michel ... 

Gold's Gym International, Inc.
Ernest Dale Turner My Path does not record my check in consistently and that e ... 

T-Mobile USA, Inc.
mk hi kevin do u have the number for the person who you spoke  ... 

Autozone
Duane I had the same problem at another autozone i bought a fuel  ... 

The Directv Group, Inc.
V I cancelled services in August 2017, technician even came o ... 

Toys R Us
Tedmulton@gmail.com Ted

Dish Network
Anonymous I live in Puerto Rico & still dealing with the devastat ... 

Bashas Markets
davidtenuta@hotmail.com Dear Bashas, I was just in your store Kolb and sunrise tucs ... 

Outback Steakhouse
Dawn Johnson Excellent service, Excellent food deserving of a standing o ... 

J. C. Penney Corporation, Inc.
Barbara I wanted a'Cooks air fryer that went on sale at midnight on ... 

Rooms To Go
Jenn s The worst customer service i have EVER experienced and mone ... 

Nordstrom, Inc.
Anonymous I may be going that same way. They are going downhill. Amaz ... 

Enterprise Holdings, Inc.
Tiffany I rented a car on 11/22/2017 until 11/27/2017 where I have  ... 

Best Buy
Frustratedtj this is my experience, never fixed, cant use office at all, ... 

Barnes & Noble
Inshock The Subtile art of not giving a fuck.... this was the name  ... 

Food Network
Valerie LaBerge I love Rashad! So thrilled he won!! His smile is so honest  ... 

McDonald's Corporation
Brenda I walked into McDonald's store number 24347 at approximatel ... 

Amazon
Mokihana5455@gmail.com This place is so poorly managed and all the want is money.

USAA
Jj They are do not follow through with anything ..their custom ... 

ESPN, Inc.
Burton Baldwin Dear Mr. Bodenheimer, I am a retired teacher of 34 years li ... 

Frys Food Stores
Susan I just moved Scottsdale from Denver CO and I am very disapp ... 

Costco
Anonymous Good evening,

Church's Chicken
Amanda R Gonzales Hello my name is Amanda Gonzales I am a new employee, Im ha ... 

Old Navy
Susan K Golinske I recently bought my husband two sweaters, bought myself so ... 

Sonic Corp.
Hippie Bennett Well I was going to write a review about how bad the servic ... 

Geico Corporation
Kate Disgusting company! I was a customer for 12 years and I mad ... 

LA Fitness
Anonymous This is the exact same problem I had this week. Last week f ... 

GameStop Corp.
Melissa OMG!!! Just terrible, I made an order on Cyber Monday For 4 ... 

Whole Foods Market, Inc.
Anonymous i worked at the baton rouge location. i was scheduled again ... 

eBay, Inc.
Foday Global Furniture End Table with Cappuccino Cushions in Maho ... 

Albertson's LLC
Deidra Cooper Hello I live in San diego Ca and on Dec 13 I was in the dow ... 

Dollar General
Michelle I just witnessed a store manager by the name of Crystal at  ... 

Google Inc.
Anonymous You guys suck ass and I can't get anybody to help me to try ... 

Capital One Auto Finance Inc
Renda woods I was really excited to learn that capital one would financ ... 

Panera Bread
Laurie Ever consider opening a store in Sebastian, Fl? We have not ... 

Bank of America Corporation
Old man Sirs, at this time I would like to say I have had the pleas ... 

Lowe's
Lynn I bought a new refrigerator for my daughter for her new hou ... 

Honda Motor Company
Dale I have a 2014 civic and some time it bounces like a ball be ... 

Cheddars
JD Cheddars Brunswick, GA

Pepsi-Cola Bottling Co
S. Rossie Their soda is full of rat piss. Beware.

Taco Bell Corp.
Anonymous Contacting corporate about a manager in Nelsonville Ohio. F ... 

Ross Stores
Anonymous I spoke with Cheyenne M in Corporate after receiving unplea ... 

Placeholder advertisement