This bank bought out our community bank 3 weeks ago and we have had nothing but horrors. Money missing from our accounts, money transferred from our account into a strange account, ATM withdrawals that are shown as multiple withdrawals at the same time, same machine, when only one withdrawal was made. Constantly locked out of our accounts and ATM cards, The list goes on and on, and yet we can never reach a single person at the bank. NO ONE answers the phones, no one calls back, for every mistake made by this bank, we are expected to drop everything and go to a local branch, time away from jobs adding up, not to mention my son in Florida who has no local branch near him and they expect him to drive to Atlanta to resolve the issues caused by their mistakes. This is a nightmare of grave proportions. I don't know who to reach out to, we are not getting any help from this bank, but I am looking into reporting all the fraud and will definitely be closing the account. What a serious, serious situation this has been for everyone who had their bank bought out by this bank.
I am of total agreeance with you on the same subject you just touched on.
We also are dealing with the same issue at the same bank of ozark in Fort Smith Ar.
Transactions after transaction after transaction at atms, at stores in towns we don't go to. And we got all recipes from every purchase or transaction we have ever made to this account. Dates don't match up, prices don't match. I could go on and on about this.
Let's top it of with we have never received a bank statement in the mail...
Went thru the drive thru and asked for a withdraw of a lumpsome amount and money was handed directly to my wife who is no where on my account and was never asked for a ID they informed me they have face recognition when they type your name in the computer (but how are you going to do that with only a name and no ID).
One last thing and I'll stop ranting We also was informed that even though there's a limit for an ATM withdrawal in a 24 hrs period that if you go to an ATM and try over and over and over the bank will eventually allow the transaction to go through even though the balance in our statements went down each time.
This is all insane to us.
And the way they treated us when we have went in to dispute this is ridiculous..
When this all First happened the bank informed us the fraud protection would be calling. We have yet to get a call from them and this problem begin 5 weeks before Christmas..
Something has to be done. This is our lively hood. And has and is causing many dilemmas in our lifes..
I live in the West Georgia area and bank with the recently acquired Community & Southern Bank. I hate dealing with Bank of the Ozarks, and in talking with the employees at the bank, they don't like it any more than the customers do. I will soon move my accounts to another bank. I just haven't yet decided which one, or I'd already have done it.
After over a year of trying to resolve a very simple problem, I moved my banking to Regions. Could not be happier. Regions knows what they are doing and treat you like a valued customer.
I too have been trying to reach them for weeks. No return call or Email. We financed a Truck with them and overpaid on our down payment. The over payment was supposed to be applied to the first 3 payments starting in January 2017 and we still have yet to receive any contract, or statement of explanation but they Debited our account on November 21st. I can not get anyone to return my calls or E Mails. This is the worst customer service I have ever dealt with. I am at a loss other than to close that Bank account till I can get there attention.
I have had nothing but problems since Bank of the Ozarks took over my Community and Southern Auto Loan. Bank of the Ozarks mistakenly processed a double payment for my loan that was apparently taken out of another account other than mine. I have made 8 phone calls and submitted the online help form on the bank website. None of my calls or other communication have been returned. This is a joke. I will also be filing a complaint with the BBB.
complain to the office of the controller of the currency
Same here!!! Just awful
I've had nothing but problems also. I am looking to file a complaint with the F. reserve. Terrible customer service.
Yeah. They pretty much suck with all the other brick and morter banks. I'm shopping for an online bank that won't make me foot the bill for all their overhead.
AUGUST 1, 2016
THIS MESSAGE IS FOR MR. GEORGE GLEASON---PLEASE MAKE SURE HE GETS THIS MESSAGE.
GEORGE, WE JUST WROTE YOU A LETTER ABOUT YOU BRANCH ON KEITH BRIDGE IN CUMMING GEORGIA EXPLAINING HOW NICE EVERYONE HAS BEEN TO US ; SO WE HAVE DEPOSITED AROUND 500,000.00 WITH PLANS TO MOVE ANOTHER 500,000.00 BY MONTH END BUT WE HAVE RUN INTO A VERY EMBARRASSING SITUATION DUE TO YOUR BANK TALKING WITH US ABOUT ANOTHER CUSTOMER WE HAVE THAT WANTED TO BORROW 4 MILLION DOLLARS TO BUILD A CONVENIENCE STORE IN GWINNETT COUNTY GA. WITH ALL THE PROPER DOCUMENTATION AND DOWN PAYMENT TO GET A FAVORABLE COMMITMENT ON THE LOAN---BUT AS OF THIS DATE WE HAVE NOT RECEIVED ANY ANSWERS AND TIME IS RUNNING OUT ON MY CLIENTS CONTRACT TO BUY AND HE STANDS TO LOOSE S SIZABLE AMOUNT OF MONEY. WE RESPECTIVELY ASK YOU TO HAVE SOME SENIOR OFFICER LOOK AT THIS LOAN BEING ADMINISTERED BY YOUR DAWSONVILLE, GA BRANCH AND GIVE US A DEFINITIVE ANSWER.
I am having the same problems'can not contact any one after hours.
I have not been able to get anybody at the loganville ga branch to tell me where it has gone they keep saying they will check into it. When u do a change over of banks you assume responsibility for making things right. I have been patient until now. All was deposited in your bank and I want answers and the money since the first of the month things have gone hill fast.
I'm having very similar problems to you it sounds like. I have been unable to recover funds lost from this bank that I didn't spend or withdraw. Every time I try to get in contact with someone they either transfer me or tell me they can't help me, and just send me in a loop of endless phone calls. I'm out money due to a mistake made by the bank and it shouldn't be this hard to recover our money when it's THEIR mistake. I hope they work things out for you in the long run, and I recommend changing banks, that's what I'll be doing.
I had a direct deposit in the amount of 1690.40 that was suppose to have posted to my account on the 1st, but when I checked it wasn't there. Now I'm a full time college student who only works part time an relies on this money for the semester. When I went to the bank the account it went into wasn't even mine, yes it's at my bank but not my account! When I asked if I would be getting this money back I was told that unless the people whose account it went into came forward , then no I would not. Now you tell me does that sound right to you or even legal? It is government issued money for school so I'm now going to get them involved, maybe if I was rich and well known to everyone down at the bank it would be different but since I'm just a student working their way through college, where my money went isn't important to them. Oh and by the way lets not forget my money is sitting in their bank in someone else's account but are they doing anything about it, NO THEY ARE NOT EXCEPT TO TELL ME MY MONEY MAY BE GONE FOR GOOD!
Bank of the Ozarks may be good at sitting on your money or building another branch. However, when it comes to actually providing customer service.....Bank of the Ozarks is the worst!!! How many phone calls does it take to get customer service to provide you with customer service? A minimum of eight phone calls!!! Bank of the Ozarks has a call center in Ozark, Arkansas. If you think that English is their first language.....guess again. They speak of form of English, but it's not really anything conducive to accomplishing anything to do with your banking account.
. You are so right about customer service it doesn't. Even rate half a star I don't have much money but I'm going to move it somewnere I can get it I've been talking to everyone I can bet5ween Ark. And Ga. Even went to office in Ga yesterday and still can't get on my account satisfactorily. Thank you