Bank of Ozarks in Mobile ALABAMA has major problems with employes that forgot who's paying their salary they are the worst
Will someone pls help I deposited my whole inheritance now it's gone from fradulant activity and noone will help me pls
Most ridiculous and dumbest experience I have ever had. I have not had access to my ozk bank acct bill pay in 8 days. I have contacted ozk daily. They are clueless as to how to fix the banks problems and no one will do anything. Now they claim I am in an old we site!!!! How dumb can they be. I will eventually contact an attorney. I don't like saying that but this has gotten entirely out of hand. I need to get into bill pay. Kathy Thornton
Hello my name is Nancy M. Brown and my husband and I have accounts with the branch at we at main st Cabot Arkansas. My husband opened the accounts earlier this year but didn't add me on it at this time. However, I would be handling all transactions. I have been treated very badly and with extreme rudeness and with prejudice. The only reason we are still with this bank is because my husband wants to see uf things change. Whitney, the asst manager, herself that all I had to do was add my name to the account and it would all stop. I myself have been a long time account holder until I moved to Cabot. Never was I treated like this. It's outrageous their customer service is a joke. I can only hope that you will take a look into this matter and fix it. Ive been to other branches and have been treated with respect and dignity but not at this branch.
Nancy M. Brown
This review is pertaining to the branch in Hope, AR on Hervey St. I don't have an account with OZK but my employer has an account and I cash my payroll checks there every week. I have become a regular with the usual staff there and they know me. When I am out of town, they allow my wife to cash my check no problem. I have never had an incident with staff until today May 28, 2019 between 1pm and 4pm. My wife went into the bank to cash my check as usual, but some new staff member that was the head teller was horribly rude, disrespectful, and dismissive. NO ONE greeted my wife, didnt smile, or show any type of minimal customer service. So when my wife went to the counter and stated who she was and that she wanted to cash my check, the staff worker who we understood has to do her job, didnt allow my wife to cash the check which was what she is trained to do, BUT her attitude and behavior was completely unacceptable and unprofessionally rude to the point that my wife called me. When I called the phone rang excessively before answered. My wife was in the lobby and she heard the phone ringing and saw the staff worker let the phone ring and answer to put me on hold for 3 to 4 minutes when no one other customers where at the bank but the guy behind her. When i spoke with the staff member, she was very rude and unprofessional to where her attitude was complete unacceptable. When i get back in town, i am personally going to talk with her.
Does anyone plan to help me at all.anyone concerning bank of Ozarks attention pls I do not want to have to take legal action will you pls help me.
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I sure wish somebody would help me I have been trying for several months now with no success.My mom passed in Feb of last year and I was left a substantial amount of cash. At first bank called me Everytime there was a purchase of over 500.00 or anything that looked suspicious. Then after having my credit card stolen I notified them they said they would cancel card and did not, then I attended a game and left wallet on bleachers like an idiot so K called told them that too they said they would be on the watch for activity. As I learned of my account being overdrawn before year was out I carefully check statements and there were multiple double charges and others I did not do.I have been in constant contact with someone since October and only minimal refund was given then took right back from overdrawn which Ok didn't do.I lost my phone car and continues by the day .I already have proven it was not me will u pls help me get my money back please .I spoke with someone on 1800 number she assured me my funds were being returned then she told me she Could not help me sorry for incknvience.My family has been with y'all for years Can u help me??? Natalie Mulkey Carrollton ga vranch
Is anyone going to try to help me at all
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WORST BANK EVER!!!!
I have a joint checking account with my husband who is narsisstic, he financially & verbally abuses me & our 5 children.....He took a check for over $6,000,in my name, and deposited in our account. Then he opens another account and just his name that only he has access to. They allowed him to clear out our checking account because he transferred every dollar from it into his. However I was not allowed to transfer any of it back so basically they let him steal everything that our family had. Now he's took off leaving me, a stay-at-home mom for almost 10 years with no vehicle and not $1 provide for our children. I can't transfer the funds back into the joint account because the account he put them in is his personal account....SO WHAT!!??!!
Well that was my personal check that they let him transfer without my permission!! Thanks SO much to the ladies at the branch, there's absolutely nothing I can do I was told. Since he took every dollar, I can't pay any bills, I can't get a vehicle now so I definitely can't get a job. Within 3 months my children & I will be homeless because our house will be repossessed.
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Very upset. I have been a customer of Bank Ozk since April 2018. I went to buy a car Tuesday, they needed printouts of my deposits. As proof of my income. I called the branch closest to me at the time to see if I come by if they could get me a copy of my transaction history. They told me it was against their policy!!! Then were very rude caught an attitude with me, so I caught an attitude with them. Because I have NEVER had this issue before in the past. Today, I get a letter in the mail stating that they will be closing my account November 30, 2018. You need a new bank manager at the branch on Chenal instead of Jennifer Welch. Because, giving a customer copies of their transaction history is NOT against policy.
Extremely angry customer i'm here at the bank of the Ozarks location in Loganville deposited the max was 30 billls of total and the machine froze with my money in it of $600 didn't post and I'm really upset because it's 5 o'clock in the morning Eastern standard time I have to go to work and I can't leave my money and card in the system I think you all need to place a one 800 number to someone if something like this ever happens again.
I was mislead by your Loan Officer in Houston TX. Claiming he could provide a two part loan and he gather all my information with no intention of submitting my application. Not sure what his intentions may have been but he refused to inform me what his intentions was concerning my application. I contacted the Corp Loan department and discovered you didnt even offer this type of product. I contacted the supervisor and he claimed he was looking into this matter.
My name is Matthew Jones. I live in Loganville Ga and my family has been banking with yall ever since our old Essex Bank was taken over by yall a few years back. I found out this morning that someone had fraudulently withdrawn my $500 daily limit from our account, somewhere near Norcross GA. Im leaving this message because, although I reported the card stolen and had it cut off, there is NO course of action that i can take with the bank with it being Sunday. I work 6 days a week, 10 hours a day, and this doesn't leave me much time for personal matters. I am freaking out because that is my family's bill money and we have NO OTHER MEANS to pay these bills without it. So now here it is, Sunday, and Im left stuck with no access to my money, no course of action, no reassurance, and most importantly NOONE to talk to from the bank to even let them know what is going on. Please contact me at (hidden), again my name is Matthew S. Jones, so that I can stop hyperventilating on my only day of "rest" that I get every week. I need yalls help...I'm begging! Please honor yalls reputation as a fair banking facility and call me back ASAP to help me reach a resolution and to PLEASE PLEASE help me recoop the stolen funds back into my account. I am anxiously awaiting to hear from ANYONE! THANKS.
I have had a good experience with the bank until they recently changed the policy pertaining to fraudulent charges on their customer's account, if there are two accounts holders and the charges were made on the other account holder's debit card then that account holder has to dispute the charges. So what is the purpose of having a second account holder? A lot of individuals can not get off of work to make a dispute and your bank's lobby is not opened on Saturdays for working families. This is and inconvenience to the customers that you serve and not a working family friendly policy!
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Thanks again and I'm not asking you I'm telling everyone that is involved with this investigation with local Law enforcement and Bank officials who have been using my credentials and products and services Federal Communications Headquarters at Google Maps CEO and CFO Ronaldtimothyj 7 DoD and Flipkart And Radios stations and TV shows and JONES Oil https://www.linkedin.com/in/tim-jones-17767b4
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I have been very patient with everyone involved an have been instructed to press charges on everyone involved with this Corruption. Thanks http://www.corporate-office-headquarters.com/bank-of-the-ozarks-inc
I made a deposit this morning of over 5,000.00 dollars. The bank is holding a portion of it until the 15th, balance the 22nd of June. How much interest am I to expect within this "holding of funds"?
The tellers are very nice at this bank but the banking company seems impersonal, aloof, dis-interested so I am contemplating a change of bank by year end.
I need a bank that can be more helpful in times of need.
I would like to say, however (as a 2nd part of my "ANGRY" review that I forgot....the Branches at both the Loganville GA, and the Grayson GA,,,,,are VERY, VERY nice (as is Wes Alexander-the Grayson Branch Manager) The are the ONLY credit to your company I have found, and if I decide to stay with you, it's because I like dealing with them so much (They remembered who I was, by name, after the third time I had come into the branch!!!) So my ANGRY reiew DOES NOT reflect on them....ALL the tellers and Bank associates at BOTH branches should get paid more money....they are the people who are currently keeping you customer base...IN TACT!!
I think that, as a new customer, NOT having an "at least" 12 hour Customer Service line is COMPLETELY UNACCEPTABLE!!! I am having a problem lodging into ANY of the "Bill Pay" information (after I had to GO INTO the Bank and get them to "write down my log on information AND IT'S WRONG,,,,Who has ro "register" for Bill Pay at a BRANCH anyway!!!) So, I'm trying to get bills to go out, and I will have to write checks and deliver them to my utilities, because otherwise they'll be LATE and I'll get charged a LATE FEE!! (Is Ozark going to pay that for me???) So I'm seriously considering switching my bank because of this! If I NEED HELP, I EXPECT my Bank to be available for me!! I don't want to be sitting here at 7:00pm EST...with no ability to get into my account on my computer!! It's a GOOD THING their app on my phone works...or I would definitely be switching my account!!