For many of us Barnes & Noble is the last bookstore standing. I love bookstores and want to keep as many around as possible. So when it's time to buy books, I always try to head to Barnes & Noble. In our local Palm Desert store I was recently disappointed to see that the areas for new fiction, new science fiction, and new mystery had vanished and all of the books were integrated together like going to the library. So new books are scattered among the old, and paperbacks are mixed with the hardcover. This makes finding something new to read almost impossible. I suppose there is still the best seller rack and there are a couple of tables with 'new books' (although about half of these I read more than 3 months ago). Today I visited a Barnes & Noble in Milwaukee and the same consolidation of books is in process. The manager was unable to give me any logical explanation for why this is being done.
Browsing at bookstores is fun. But a bookstore and library serve different functions. I understand why books are arranged as they are in a library (after working two summers in a large library shelving books while in college). But having new book areas or displays with books of similar topics displayed together is FUN. Spending 90 minutes getting eye strain and a sore back from laboriously scanning 2000 linear feet of bookshelves hoping to find a new book to read is no longer fun. Honestly, I can go to Amazon and see ALL of the new books and order what I want. I have stopped using the Barnes & Noble store in Palm Desert, and since this appears to be a corporate policy, I guess my new bookstore is Amazon. Listen guys.....I tried to help you, but honestly, whoever made this decision---can you ask them if they've ever bought a book?
I very seldom go to Barnes & Noble only because I don't buy printed books very often aside from the fact that the store is about 25 miles away from my home. That being said while checking out with four books on Friday, March 24, 2017 at your Fenton, MO location, two employees (male & female) asked if I was a B&N member. I said no. They said this would be a great time to become a member and save money. I agree to join. They proceeded to check me out and I gave them a credit card for my book purchases. When I got all the way home I looked at my receipt and to my chagrin I found a $25 charge for the membership. They did not mention the fee for becoming a member ever in their conversation with me. Why would I want to spend $25 on a membership when I come to that store maybe only once or twice per year? I was very disappointed that I was not informed about this fee. The employees were very courteous and helpful and I enjoyed my visit to the store, but I feel cheated that they never told me about the $25 fee. :(
This is a complaint about a nincompoop that you employ in your Norcross, GA store #2070. I believe she may be named "Cindy T". This short, overweight, white haired, Caucasian lame brain spoiled my afternoon of coffee and magazine by brazenly bragging about her sex life. I didn't encourage her, and I certainly didn't want to know about her and her boyfriend, "Carlos", but she was talking so loudly that I couldn't help but overhear. "Carlos" may be endowed with certain skills, but they are of no interest to me. Please career council that bimbo and tell her that at her age she should be bragging about grandchildren instead of her lover. This incident occurred on 3/25/17 at store 2070, reg:009, TRN 9305 CSHR: Cindy T. My wife & I had 2 coffees & a cookie. Swine!
The Madison Barnes Noble has abolished the new release section of the store. I hate this. I am a frequent reader and I don't need to browse the entire store to find a book I was a high school English teacher and I know the books better than any of the clerk's. I am so angry about the changes that I will rely more on Amazon. I want to see want is new. I read kirkus reviews so I want to come in and look at the books I am interested in. Both my husband and I are very frustrated by this pathetic attempt to boost your sales in the older book section. Please change this.
Our b&n here in hickory NC has removed their new release sections. Sad to say I'll no longer shop there. I'll get them on Amazon. I am not spending all day in b&n looking for new releases. This was a stupid move. Your sales will reflect it.
Ann from Hickory
I HAVE ORDERED MANY MANY TIMES ONLINE AND HAVE NEVER HAD AN ISSUE. i JUST PLACED AN ORDER AND IMMEDIATELY CALLED CUSTOMER SERVICE TO CHANGE MY QUANITY. FIRST CUSTOMER SERVICE IS NOT EVEN IN THE UNITED STATES, SECOND I SPOKE TO JAMES, AMBER AND MARY ALL WHO WERE RUDE AND TOLD ME I COULD NOT CHANGE IT BECAUSE IT WAS OVER THE 15 MINUTES ALLOWED AND I WOULD HAVE TO KEEP THE EXTRA BOOKS. UNBELIEVABLE. I ORDER HUNDREDS OF BOOKS PER YEAR AND WILL GO ELSEWHERE-YOU HAVE LOST A VALUABLE CUSTOMER
I went into your Barnes and Noble Book Store today to buy Michael Savages Trump's War. The sound woman told me it was a popular book. She said if she had it we would have to search the whole store to find it. I asked why was that. She said that the employees hide any book that says Trump in the title. WHAT???
Such censorship is beyond the pale. Your employees wouldn't feel they could do this if you told them they can't. I am so tired of people trying to force others to believe as they do. Turns out she said it was a very popular book and you were sold out. She took my name and said she will call me when it comes in. I no longer want to buy this book from you. This is facism at it's finest. Good luck on keeping customers.
Fuck Trump. He is the great white (sorry, I mean orange) fraud.
Michael Savage did a little too much LSD back in his drug hippie days. If i want to hear a lunatic rant, ill go downtown.
Do you realize that this is not a Barnes and Nobel website? If you had looked up any of the companies to the right, you would still find yourself at the same URL with another name in the box on the upper right. So B&N are not reading this. I don't think hiding books is a crime, but I do believe that there are those who are not willing to see Trump as their president. When some began to overlook a moral flaw, or an illegal past in the candidate they voted for, they opened themselves up a way of thinking that will hide a book so you can't find it. I encourage you to write Barnes and Noble and find out if they approve of letting you read what you want to read, or are they trying to keep you from making your own choices as some might do. If the former, ask them for a free copy of the book to compensate for your unfortunate experience. If the latter, take your business elsewhere.
They weren't cencoring they mist feel the same as alot of us American feel about Trump, and they feel that they do mot loke seeing his name or his face. I have never cared for him. He is a huge bully.
I love Barnes and Noble and I will always be a customer of thiers and I will always have a Barnes and Noble memeber card to get an extra 10 percent off of everything in their stores.
That is not true at the B & N store in my neighborhood. They have books on display from all different political viewpoints including yours.
"Behind Grey Curtains' by P. Carl Gibson, is a Bahamas story - published by Page Publishing N.Y.; thrived to tell how to restore admirably order and cohesive community endeavors for the long haul while bringing about domestic tranquility among the people and giving a face of the trials and issues associated with the developing history 1973 - 2016.
I have long supported the local Barnes and Noble because I enjoy perusing in a bricks and mortar bookstore. In fact, my last purchase was just a couple of days ago. However, I recently learned that you are dropping any products related to the Trumps, apparently because you think alienating a large portion of your customers who supported the president is good policy. The hysterics at "grabyourwallet" list you as such. Since you are boycotting the First Family, I feel obligated to return the favor and won't be shopping at your stores again, but will go directly to Amazon. But, good luck with the bullying tactics---Bye now!
I do not represent Barnes & Noble in any way, nor am I one of its employees, but I think you should be aware that it's quite doubtful you will be missed. Most Barnes & Noble customers are people who appreciate truth, rationalism, decency, and the joys of intellectual exploration. Books bring people together and strengthen communities through an open exchange of ideas, reasoned discourse, and literary adventure. In my humble opinion, Barnes & Noble has embraced these facets of shared humanness and in doing so has become a trusted beacon of wisdom in so many communities. This is why Barnes & Noble has, rather admirably, distanced itself from all things Trump. "Trump" embodies the opposite of all these qualities and is entirely antithetical to Barnes & Noble's spirit of truth, reason, and basic human decency. If you're turning your back on these pillars of human good in favor of misinformed bigotry and ignorance, well, that's on you. I'd bet most would be glad to see you go.
Nonsense, Dr. Whittington-Spaith. One of the hallmarks of an open society is freedom of expression, freedom of the press, the free exchange of ideas, which of course requires that we are often exposed to ideas with which we do not agree and which we might find offensive. But then others may not agree with our ideas and may find them offensive. I'm sure that many may not agree with your assessment of President Trump, given that he managed to win the election.
It's not the role of a bookseller, in fact it's quite presumptuous of them, to sit in judgment of which ideas are morally, socially or politically acceptable, but simply to provide a marketplace for the free exchange of ideas so that readers can judge for themselves.
determine whose opinions are acceptable or whose. There are many people who would not agree with your assessment that ""Trump" embodies the opposite of all these qualities and is entirely antithetical to Barnes & Noble's spirit of truth, reason, and basic human decency.
I fully agree with Free68. It is not the role of a bookstore to censor books. I find it offensive that B&N would be so presumptuous as to remove books of a particular political ilk. Let your customers decide what they will and will not buy.
GO FUCK YOURSELF
I came on this website to see if I could get some help with obtaining merchandise credit for a couple of items I want to return, and frankly, I was angry and was planning to say that I was done with Barnes & Noble. However, after reading the above comment about B&N's distancing from Trump, I'm over it and will definitely continue to be a regular customer. Rather than making generalizations that people can argue with, I'll specifically say that I don't dislike Mexican people, I don't dislike Muslim people, I don't consider refugees to be the bad guys in their situations, I don't think it's ok to make fun of people with special needs, I think the families of lost soldiers should be treated with respect, I don't think it's ok to treat women poorly, and I consider myself lucky to live in this country--not entitled--and no more deserving than any of the immigrants who also want to live here. I find it interesting that the ugly and hateful comments are coming from supporters of Trump.
Virginia, Grab your pussy. Love, the donald
No big whoop. Trump customers cant read anyway so no problem.
I've been a devoted customer of the B&N stores for many, many years. I've always much preferred to shop in the store rather than on-line. Last week I was in the Peoria, IL. store. One of the first places that I look for books is in the New Section of the various genres. I could not find the New Sections. When I asked, the associate told me that they no longer have New Sections. "Corporate" thinks this will make it easier for customers to find books. Well, "Corporate" is wrong! I'm an avid reader. I want to select (and purchase) books that are new. I keep hearing that B&N is on shaky financial ground. Why would you want to make the shopping experience more difficult for your customers? This is just one more reason to shop on-line (Amazon!). Please re-consider this decision and replace your New Sections. Thank you.
> I have enjoyed and appreciated Barnes and Noble for years!
Unfortunately, the store closest to me is closing at the end of May this year.
I spoke to some employees, and I am hoping that there is a chance that a new store might open in Timonium, Md. at a now vacant building in shopping center near Timonium Road and York road intersection.
One employee told me that Mr. David Deason who is Vice President of development might be contacted to make an appeal from my fellow book lovers that it would be wonderful to have a Barnes and Noble store at his location.
Can this gentleman be contacted via email or snail mail?
My teenager visited your Fairview Heights, IL store about 30 minutes ago & was told to "GET OUT" by one of your cashiers because her debit card declined for the balance after using a gift card for partial payment. Before today, I really liked your store & loved that my children had an interest in shopping for books there. Thanks to the kind words of your cashier & her representation of Barnes & Noble, you lost 3 loyal customers forever.
P.S. You can keep the gift card.
Here is another complaint about your recent "reorganization" of books, apparently dictated from the corporate level. I am an avid reader and buy many books; for years, new mysteries (and other sections) have had a new book area right at the beginning of the section. Here I could see what's new in an efficient manner. I did not have to have a specific author in mind or spend the time walking through multiple authors when I was not necessarily thinking about a specific one. Now I cannot do this because all of the books are arranged by author only!
To say I am annoyed would be an understatement. It is likely I will stop shopping at the local B&N, cut up my B&N card, shelve my Nook, and start shopping on line at Amazon. Do you ever read this? Care what customers think?
Hear, hear! I just called B&N's 800 number to complain about this. I am a book person...love books and love bookstores...but was appalled when I walked into the Pikesville (MD) store to find that the New Fiction section had been obliterated. It is impossible to tell the newest books on the shelves...one cannot even limit oneself to checking just the hardbacks, as so many good new books are now being issued as trade paperbacks! And, even as someone who loves bookstores, I lasted until about the B section until I decided that I couldn't tell what was new and what wasn't and was put off by having to wade through so many authors I have no interest in.
The book-seller I spoke to at the store said it was done to "save time." The person I spoke to on the phone said it was done to "get people browsing the shelves and perhaps finding a book they hadn't known about." Perhaps from now on, I'll walk in and ask one of the booksellers to walk the shelves with me and point out the new books...see how much time that saves.
If corporate wants to get people out of the New Fiction section and into the older books, it would make more sense to make shelf labels to put near the new books... New Anne Tyler novel? Have a shelf tag that says, "If you like Anne Tyler, have you tried Ann Patchett? Check out her books in the Fiction section."
No wonder people are switching to Amazon. I don't want to lose Barnes and Nobel...I believe strongly in physical, brick-and-mortar bookstores, but you're losing me here...