I have an unusual problem: I received a gift of a book from B&N along with a gift receipt. I cannot remember who gave me this book (it was a very large party)! Can you from the gift receipt determine who the person was that made the purchase? Please resolve my dilemma . I don't know whom to thank!
I have been having issues with my nook books online (My account) for the past 2 weeks. I have not been able to get ANY help besides excuse, after excuse, after excuse. Seems as if no one from this company is knowledgeable or willing to get things fixed. Only thing I regret now is losing all my money I used to buy these books just to move over to Kindle........
A couple of days ago I renewed my B&N membership knowing I had a good size purchase to make. While processing my order, I kept waiting for my membership discount to be applied and it never was. Upon calling the customer service number this evening, "John" explained there is NO 10% membership discount for online purchases, only free shipping. Since 99% of my purchases are online this membership is worthless as the shipping is FREE over a certain amount anyway. To prove this the order was recreated without signing into my account and the shipping came up free on an order over $25. Barnes and Noble used to have a great member rewards program but no longer. Barnes and Noble just ripped off $25 from me for a membership which will be useless to me. It will be the last membership I purchase and will consider purchasing my books from another online service even if I have to pay more for the purchase. EXTREMELY DISAPPOINTED IN BARNES AND NOBLE...YOU USE TO BE in my eyes the premium place to purchase my books.
Actually, you're already getting a discount because the online price is automatically cheaper than the store price. If you were educated how much work and time is needed in running a store, you'd understand that allowing 10% discount PLUS free shipping would make very little benefit for Barnes. Not everyone is a big money spender. May people may be needing only one thing. They're not going to just shop for more things to make it over $25, especially if they can't afford it. For the ones who are buying less, the free shipping benefits greatly. A lot of people can't think the rich way and just splurge over $25 if they don't need it.
Still treating me with contempt by not responding to my e-mails.
Hello. You had a successful Barnes & Noble store in Aventura FL that had to close when the shopping center was sold. Sports Authority left a building at 18499 Biscayne Blvd. Please look into opening up another store at this location. Our community misses Barnes and Noble. We have to fight traffic and/or traffic lights to get to the nearest store. While they are under 20 miles away, the traffic makes it impossible to get there. This area serves Sunny Isles and Williams Island. There are big condos here and a lot of traffic. Opening up another store will be a winner for you.
I will never shop at B and N again. The store continues to charge my credit card month after month for a digital copy of TIME Magazine long after I cancelled the subscription to the magazine through TIME. To make matters worse, the digital copy was supposed to be free with the paper copy. I have contested the charges on my card 5 months in a row and B and N has reimbursed me.
QUESTION - How many other people are they doing the same thing to? Who looks at their credit card for a $2.99 charge? Start looking! All the fees that Wells Fargo was charging added up a little at a time and earned people millions of dollars in bonuses.
I was at one of your stores today and I asked a clerk what he did with magazines that have expired. He told me that the store recycled them. I asked if a person could but at a reduced price and he said no. Have you ever thought about offering bargain magazines like you do with books? People use magazines for all kids of things. Teachers, art students, etc., just to name a few. Why not try it at one of your stores to see if money can be made?
I applied for a job at Barnes and Noble as Assistant Manager in Murfreesboro TN. I just received a canned email response telling me my background and experience were not what they were looking for. As a Store Manager for Borders Books and Music for 8 years, Operations Manager for Books a Million, and a key holder for B. Dalton Booksellers, I find it hard to believe that they find my bookselling background deficient. Whatever, Barnes and Noble. I will go to a competitor that will appreciate my background and level of experience
I have a nook hd+ and just recently a new update of 2.2.0 was done. I now can no longer use my nook. Tried rebooting it, customer support also tried to reboot and nothing happened. My nook is still useless. I was told that since they couldn't fix the problem and my nook is out of warranty that I could purchase another out of warranty product for $119. Do you really think I'm stupid enough to do that. The new update ruined my nook I think barnes and noble should fix it. Not expect people to honestly purchase and waste the money on another out of warranty product. So very sad to see a well known company treat people this way.
Barnes & Noble won't answer my questions about how they are listing my books on their retail website without my authority. They are treating me with contempt.
I went to the B&N in Peoria, Illinois Wednesday ,September,, 28.2016. BAD EXPERIENCE! NO bags big enough to hold the globe I bought, also a heavy dictionary. The wind was blowing, parking far from the door, no shopping carts. I told the check out person I was not too happy, No help in the store trying to find globe. My second trip. I WILL NEVER GO BACK.
I needed 6 Spanish Grammar books for my Spanish class. I ordered from Barnes & Noble on line over two weeks ago and was told there was a problem at the warehouse. When I called B&N, they said it is out of stock. I got an email yesterday that says my order was cancelled. I then had to order books with Publisher's Overstock stamped on them with a shipping cost of $3.99 each. I think the warehouse needs to keep better track of their book stock. I am a very dissatisfied customer and will never deal with B&N on line service again. The following is the email that was sent to me: We're sorry, but we weren't able to fulfill some or all of the items in your order, as listed below. The item(s) are not available in our stock. We canceled these items and you will not be charged for this portion of your order. This part of your Order (#(hidden)) has been canceled: Item Qty Practice Makes Perfect Complete Spanish Grammar, 2nd Edition 6 Your remaining item(s), listed below, will be shipped:
I went to cancel my membership renewal, I had a week left before it was to expire. Found out I was charged a month prior for the next year. Also found out if I were to continue with my membership the following year it would be a month prior to that month so each year you lose a month of your membership but you get to pay for it. This policy is unfair you are stealing from the very people that keep you in business. I find your policy dishonest, fraudulent and sneaky!!! I intend to tell my family and friends my experience with your company in the hope that they will stop shopping at Barnes and Noble. It's really unfortunate barnes & noble took this avenue to make more money. there is nothing NOBLE about this company! by the looks of most of things posted on this site I'm sure you screen what you allowed to go back on for others to read so I don't expect to see my post anytime soon!
Sincerely, very un satisfied (X) customer
Just got off the phone with customer service. I ordered a book several years ago and read it and noticed a couple of days ago that it has disappeared from my library. Called customer service and was politely told that I never purchased the book. I asked for a copy of my purchase history and was told they couldn't do that. They said I must have purchased it on another email address. I have only one email address. The supervisor told me the same thing, that I never bought the book. I KNOW I bought it i KNOW I read it. I have been a B&N customer for years and have bought hundreds of books and never once complained about a missing book. The answer was always the same - that I never bought the book. This is the absolute worst customer service I have encountered in a long time. I always wondered why B&N got such bad customer reviews and now I know why and I intend to tell my story to anyone who will listen.
High my girlfriend called your try angle Town center Location. And asked for a cd by Luke Bryan. And the cd she was looking for was the one that had the song hunting fishing loving every day. And the lady that she spoke with told her that they had that one. And she asked her to hold it for her. And i went to get it for her. And we are both visually impaired. So the only way we could tell what cd it is is by listening to it. And when we got it home i opened it and found out that it was not the cd she asked for so she took it to your glen wood av location. And they said they couldn't take the CD back because it was open Now like i sed we are both visually impaired. So the only way we can tell what the CV is is by opening it the cd she wound up getting was the. Luke Bryan CD that had the song kick the dust up. And that was the wrong one . And all she wanted was the money back for it . I understand you have your rules . But there needs to be some exceptions made for people with visual impairments that cannot see the CDs . We like getting CDs and DVDs from your stores . But if this is the way we're going to be treated then we may look elsewhere I hate to put that up here but it is very irritating to be stuck with the CD that she didn't want in the first place . Something needs to be done about this ASAP .
Did you ever get this resolved to your satisfaction, Troy?
I was at the Gaithersburg, MD (RIO) location yesterday (9/21/16). Demitri/Demitrius (I'm terrible w/ names :-(
This young man was friendly, helpful and even let me use his PERSONAL cell phone to contact my hotel shuttle service.
If the rest of the employees @ this location are only 1/2 of Demitri/Demitrius, it's one hell of a store!
I have a complaint. My daughter and I shopped at the Settlers Ridge store yesterday and spent over 100$ as usual and I accidentally left my favorite expensive "cheaters" there. When we arrived home, 30 miles later, I called the store and the female employee said that yes she found them, described them to a t, took my name and phone number and said they would be in lost and found for me to pick up today. I drove back out just now and they did not have my glasses or my name and number. The male manager there looked a few places and said the glasses were not there. He said he had a schedule of who was working during the time I called but he made no effort to look at it to further help me. He took my name and number and said he would call me later. I asked him to call me either way. I doubt he will call but I hope I am wrong. Were the glasses stolen by an employee from lost and found? Likely.
Online website does not state when they are out of stock - instead it lists the book, accepts your order, and blandly states "usually ships in 2-3 days". I ordered on Sep 15 with Express Delivery. They now estimate delivery on Sept 28. They also state that the order left the warehouse on Sept 20, but today, Sept 23, UPS has not received it. Thay say they do not know where it is or why UPS has not provided updates. (Of course, UPS provides updates as soon as UPS receives a package. It is clearly a fact that B&N has printed a shipping label, but has not yet shipped anything.) B&N says (in my chat with customer service) that they have no more stock of the book. But their website does not say that they are out of stock or back-ordered. The website still accepts orders for the book and still says "usually ships in 2-3 days". B&N confirmed (in chat) that that is their policy when they have ordered more stock. Do not believe anything you see online from them - they sell books that they do not have, and they do not tell you.
Hi. I am a very big fan of B&N. I was happy to hear that you would be serving beer and wine. I just read read that this means your entry into the restaurant biz! I disagree. Start by adding beer and wine to the cafe menu. Since beer and wine cost more your revenues will grow. The restaurant biz is an entirely separate and highly competitive biz. Expand your existing biz without the risk associated with elaborate fine dining. B&N customers like to munch without leaving a tip.
I really love Barnes and Noble. However, I have a complaint about ine of your stores that used to be one of my favorites. It is the store on North Dale Mabry in Carrolwood, Tampa, FL. I called the store but am not sure they took me very seriously. The coffee area at that store used to be full most of the time. The last couple of times I was there a woman working in that area had a very loud and irritating voice. I tried to ignore it. This latest visit, she was loud, told a vustomer in front of the otherwise quiet table area that she could not take a snapshot of the baked good case because of "copywight infringement" and she came into the middle of the table area and treated a friend with some eye medication. I have been to your stores all over the country and have been a B&N member many years. I shop at another store as well, a very busy one, so I have another place, but think you ought to take a good look at the coffee area at the store I am rederring to. The rest of the store looked fine I should add.
This company has totally disappointed me. They was running a special for those members that had nooks to upgrade to a new one with a cover for $99.99. The bad thing is they didn't order enough for the month and tried the Bait and Switch.... I was told a shipment would be in on a Monday, and they never even ordered any. So now I missed out because the people running the stores in El Paso didn't do their job.
I have ben trying for 4 years to cancel my account as I live in the UK and acquired the account some years ago bit was not told the subscription was annual.
More to the point BN have taken money from my account every year and when I contacted them over the last three years they could not find my account to cancel it !
Following a trip to New York this year I once again went to BN on 5th Avenue and the store manager was extremely helpful to the extent that she found my account under someone elses name
I was not happy when I was told to leave the Barnes and noble on market st. in Lewisburg when it was a couple of minutes before closing and I needed to get a book for my perspectives class at college. It's a long trip for me as it is and I don't appreciate the inconvenience it caused me.