Information, reviews and public commentary for US companies

 

Barnes & Noble

Rating
0.780842
Web
http://www.barnesandnobleinc.com
Address
122 5th Avenue #2
New York, NY
10011
Contact
William Lynch
Role
CEO
Phone
(212) 633-3300
Fax
(212) 675-0413
Employees
30,000
Twitter IDs
@BNBuzz
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ANONYMOUS - 1 d 6 h ago

Sooner or later Barnes and Noble is going to close down

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ANONYMOUS - 2 d 8 h ago

Barnes and Noble is struggling to stay open

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Leslie - 2 d 10 h ago

0

I ordered a $50 book on April 11. On Friday Aprill 13 was told the book was in the warehouse but

they don't make deliveries on the weekend and no further shipments were coming in on Friday.

Today is Wed. April 18 and still no book HOWEVER their Old Orchard & Oak Brook stores have had

the book since last Friday. Of their 10 Chicago area stores none of the stores received the book

except Old Orchard & Oak Brook. Called B&N customer service to register a complaint and the person

I talked to couldn't care less, didn't offer an explanation for the delay and left me on hold when I asked

to speak to a manager.

Is it any wonder that this company is struggling and their competitor, Amazon is booming?

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ANONYMOUS - 2 d 11 h ago

0

A Barnes and Noble employee most have wrote this last statement.

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Marion - 3 d 8 h ago

5

I want your company to know about the experience I had with Melanie, at your Vernon Hills, IL store. I'm a senior with limited walking ability. I wanted to find some books for my 6-year old grandson who recently started karate lessons. On my own, I couldn't find any suitable book, but then came Melanie. Melanie walked around with me, stooping to find the perfect books! Most sales people would have given up, but Melanie stuck it out for the long run, suggesting various books about Superheroes that, even though they weren't about karate, worked out great! When I thanked her for going to all that trouble, she brushed it off and said that it was her job to help. What Melanie did was far beyond her job requirement. Bless her for her humanity and caring and kudos to whoever hired this wonderful lady to work for your company. If you can, please pass this note along to her - so she'll know how much I appreciated what she did and how much Barnes & Nobel appreciates it as well. Marion H.

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ANONYMOUS - 3 d 9 h ago

Just wanted to why is your third rate company still open? Every body is either shopping at Wall Mart or Amazon.

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Grayson - 9 d 7 h ago

0

I ordered two textbooks from Barnes and Noble in January for my spring semester of 2018 (which is still in progress right now). When I received the books, they were all torn up. They charged my credit card for the rental fee. Now, they have charged an extension fee for both textbooks and a buyout fees. Totaling out to $363 for two textbooks. My semester isn't even over yet. I haven't even began taking final exams, why would my textbooks need to be returned already? I will never buy another textbook from Barnes and Noble again. From now on, I will buy all my textbooks from Amazon.

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ANONYMOUS - 3 d 9 h ago

0

Because, Barnes and Noble are ass holes.

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ANONYMOUS - 3 d 9 h ago

0

I still see that some of your females employees dress like ladies of the night.

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GOD - 3 d 10 h ago

0

You are sure right Ron, Barnes and Noble do have a terrible customer service. You are not the only one going to Amazen or Wal Mart.

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Rev Davis - 4 d 7 h ago

I don't mean this in the wrong way Ron. But there a lot of people doing the same thing you are doing, by going to Amazon and Wall Mart.

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Ron - 5 d 11 h ago

Terrible customer service on line buying tequires too much information. I just wanted to buy a book not refinance my house. I'll go to Amazon or wall Mart from now on. Lost me as customer.

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John - 5 d 14 h ago

0

I sent in one of your stores and I see why, your company is loosing business to Amazon.

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TTTTTTTTTT - 6 d 15 h ago

0

Your company is going down

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SSS - 7 d 6 h ago

0

When is Barnes and Noble going to play some white man music

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SSS - 7 d 7 h ago

0

McDonald's employees get paid more than Barnes and Noble employees

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J.J - 7 d 8 h ago

0

It is a shame that Walmart pay their employees more then what Barnes and Noble pay their employees.

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GOD - 7 d 9 h ago

0

When are your stores, going to play some white man music.

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Father Davis - 7 d 9 h ago

0

When are your stores going to play some classic music or country or music from the 60s, 70s, or 80s, would be better than the shout music. That your stores are playing now

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John - 7 d 9 h ago

0

I'm so going to Amazon, to buy my books and other things

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ANONYMOUS - 8 d ago

0

I don't mean this in the wrong way Grayson. But you should have built your books from Amazon, in the first place and you would not have this problem in the first place.

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Father Davis - 9 d 10 h ago

0

You got to be joking school librarian. They are not going to check into that. Another thing, barnes and noble don't care if they lose business.

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ANONYMOUS - 9 d 10 h ago

0

Hay School librarian, Barnes and Noble, is not going to fix the problem and they really don't care if they lose business.

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school librarian - 9 d 12 h ago

2

This is want I've been getting lately every time I try to get information on the NOOK.. I click on the product and get the following message:

This page is unavailable due to either geographic restrictions or other restrictions in place at this time. NOTE: other restrictions can be a result of our security platform detecting potential malicious activity. Please try again later as the restrictions may be lifted, or contact your service provider if the issue persists.

ID: (hidden)42848863

Customer service says to refresh the modem and contact the provider. Tried all that. Everybody else: our techs, city techs and the carrier says it's you. If you google the message, you will see that there have been similar problems for a long time now. I cannot purchase your merchandise online because of this and I am ready to give up. I think it would behoove you to look into this, whatever the cause. You are losing business and driving folks to Amazon. The service at my local store has been pretty good, but online is a mess!

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ANONYMOUS - 11 d 2 h ago

0

Your Wesley Chapel, Florida employees are nothing but ass whites

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