Information, reviews and public commentary for US companies

 

Barnes & Noble

Rating
1.14881
Web
http://www.barnesandnobleinc.com
Address
122 5th Avenue #2
New York, NY
10011
Contact
William Lynch
Role
CEO
Phone
(212) 633-3300
Fax
(212) 675-0413
Employees
30,000
Twitter IDs
@BNBuzz
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Wiz N A - 5 d 4 h ago

0

Dear Mr.Lynch! I would love your feedback about my review/complaint in regards to customer service at your cafe, that is provided by this particular server Lyon. A. at your 33 east 17 st location. I never want to come back to cafe and be served by her. She does not conduct herself professionally. I wonder what kind of training and experience does she even have, to work with humans. I think that zoo animals get better treatment that I did! But if f I was a lion, she will be missing her head. On one instance I had ordered a blueberry muffin warmed up and it was not properly baked so I asked for something else. She started arguing with me and said I quote everything we serve is like this muffin. I showed to her that muffin fell into little pieces when I tried cutting it in a half. She was not willing to do nothing for me. And why bother I can eat garbage and pay 4 dollars for it! Today after getting my 25 dollars membership , I think its a mistake . Because if I have to be served in the cafe by this person I don't think I even want membership. I had to wait after placing my order for people that were after me . And the order did not come out correct. So Mr. Lynch maybe you have an idea why I get such a "special " treatment ?! Thank you for listening .

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Make America Great Again - 7 d 8 h ago

0

So sad to see Hillary Clinton" holding court" in your NYC store. Arriving one hour LATE with her usual haughtiness, letting her "underlings" wait for her highness. Hope the book tanks and we'll move on to ordering our books from Amazon!

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ShockedEducator - 15 d 11 h ago

0

I was recently shopping in a local Barnes and Noble store in Cobb County, GA. I was shocked to discover several things that were lacking on the book selves. There was not 1) a Women's History Section, 2) there was no Black History Section, 3) there were no books on the suffragists, history of the 19th amendment, history of women's right to vote, etc. - nothing 4) no adult books on Susan B, Anthony (a child's book was found), 5) no books on Cady Stanton, 6) No books on Ida B. Well, 7) no books on Alice Paul 8) nothing in Biography Section, History Section, or Cultural Studies Section.

According to the sales person other stores in the county also were lacking.

Corporate Headquarters should take the lead and make sure the stores across our country carry these vital resources. To leave out whole sections on women and black history, leaders, contributions, etc. is unacceptable. I will no longer shop with Barnes and Noble until this is rectified.

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Birthday gift gone wrong - 15 d 13 h ago

0

Shocked and disbelieving. East towne mall Barnes & Noble unable to refund purchase price of unopened box received as a gift. Since I was not the purchaser could not know there is a 14 day refund policy. Obtained Receipt from purchaser more than 14 days post-purchase. Receipt was provided. Manager states the cash register will not allow cash refund. Must take store credit. Poor customer service makes me not want to purchase anything more from such a store. Perhaps this rule makes sense for books etc - but not a sealed box that could not have been used. Never experienced such poor customer service.

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Lauryn - 32 d 5 h ago

5

May you please build a barnes and noble in Springfield, Ma

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Trace - 16 d 13 h ago

0

Why build one theIr?

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Relocater - 24 d 8 h ago

4

Moved to milledgeville Georgia and this town is in desperate need of you. 2 colleges here and a town with even one bookstore. I truly miss your store.

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trace - 16 d 13 h ago

0

You are not miss mush

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Frustrated customer - 22 d 3 h ago

1

I recently submitted an order for a book on 8/23 & paid to have it delivered via Next Day Air Service with the hopes of obtaining the package by 8/25 in time for a class that starts on 8/30. Barnes & Noble emailed me a notification stating the book had been shipped on 8/25 (i.e. a UPS label was created). However, 1 week later I have yet to receive my order & was told I may have to wait until 9/5 to receive the book.

When I reached out to UPS they informed me they have not received the package & to contact the sender. I have not been able to obtain a definitive answer from Barnes & Noble as to the exact location of the package & why I was able to place an order for next day delivery when Barnes & Noble was incapable of even shipping the order until 2 days after my order was submitted. Because UPS has not received the package at their facility, they are not able to provide any information as to the exact location of the package.

The only thing Barnes & Noble was able to do was reimburse me for the cost of the expedited shipping fee, however, I still will not receive my order in time for my class. PLEASE remove the option of ordering books with expedited/express shipping so that customers can make a determination as to whether or not to place an order for a book with Barnes & Noble vs another retailer that can actually deliver the product according to the requested delivery time.

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Tracy - 16 d 13 h ago

0

Lot's Barnes & Noble for you.

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David - 18 d 10 h ago

0

I'm going to take my business Books A Million. Because, the Barnes & Noble in my were are very round to their customers and the customers don't even know that they (Barnes & Noble employees) are being round to them.

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BARNES-SCOTT - 21 d 15 h ago

0

The worst company i have ever dealt with I will never deal with them ever, Selling ALL my investment in them today,

Scott BARNES

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David - 18 d 10 h ago

0

I'm glad that I'm not the only one, that had problems with them.

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David - 18 d 10 h ago

0

I see that I'm not the only one that is having problems with this company.

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Margaret - 30 d 4 h ago

0

This is to let you know of my frustration with your company. I have had a Nook for over 15 years and recently received the latest Nook GlowLight Plus last May. Nothing but trouble. Trying to get questions relating to my Nook problem led to my frustration because I had to deal with your foreign representatives. We (my husband and I) couldn't understand them and they couldn't understand us. Spent almost 2 hours this afternoon and 2 hours this evening speaking to them by telephone. After all these years with the same password, I had to change it and I think the problem has been resolved. I am seriously considering purchasing a Kindle!!!

I don't dare take my blood pressure reading because I'm sure it has skyrocketed.

I understand we can request an American rep. when we have problems. Is that possible?

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Anonymous - 134 d 10 h ago

I have done much business with this store but I will boycott Barnes & Noble if they DO NOT remove Ivanka Trumps book "Women Who Work!!!"

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Anonymous - 128 d ago

Who are you that you should decide what people will read, or buy or sell? That's censorship.

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Anonymous - 125 d 7 h ago

0

Boycott: to not take part in an event, or to not buy or use something as a protest

Censorship: the process of removing parts of books, movies, letters, etc. that are considered inappropriate for moral, religious, or political reasons

This is not about censorship, but about about making a protest against someone who supports the policies of a President who has been proven to mislead the American people on countless occasions. If Ivanka, for example, supports her father's pledge to bring jobs back to America, she should not have merchandise with her name (or pseudonym) on it manufactured overseas. It is ironic that you would accuse me of censorship when in fact the President has made it clear that he feels the First Amendment provides individuals and the media with too much protection.

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AlfredVincent - 63 d 4 h ago

1

wrong, you are using your boycott in an effort to force Barnes and Noble to remove a book. You have stated that goal. That is merely censorship through economic means rather than government. Same thing, though.You are obviously gutless anyway. You could not lick Ivankas thousand dollar shoes..."Anonymous".. what a coward.

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Regina - 123 d 13 h ago

Who are you that you should decide that someone can't boycott something? Did you not read Anonymous's comment? Anonymous said that they would no longer do business with the store. That, is that person's right to do so. I also agree on the comments below that "protest is an exercise of free speech". So to tell someone they shouldn't exercise that right is censorship.

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Alfredo V - 63 d 4 h ago

1

that is the liberal way. That is why Jonah Goldberg called in "Liberal Fascism." Bet she did not read that one either.

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Anonymous - 125 d 13 h ago

4

You don't want free speech at B&N?

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Anonymous - 125 d 7 h ago

0

Protest is an exercise of free speech.

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Alfred Vincent - 63 d 4 h ago

1

This is the new perversion of liberalism, which once stood for free speech. Todays Liberal is not your daddy's liberal. Not the liberal I was in the 60s and 70s. They ARE the new Nazis. Hitlerian socialists, who think that only their opinions and perversions should be permitted. The new Liberal sicken me, they make me throw up. That is why I left the Democratic party ten years ago. I got tired of vomiting at their lies and hypocrisy.

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An Uncouth American - 60 d ago

Well said. While Anonymous vociferously defends her/his right to free speech, he/she simultaneously wishes to deprive the author their right to free speech. I stand behind my earlier comment: a spoiled little brat pushing her agenda onto a bookseller. If he/she is vehemently opposed to Ivanka Trump's book, why not write the author directly? Simple answer is he/she is too cowardly. Sort of like the farmer whose horse bit him, so he kicked his dog.

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Trump supporter - 89 d 13 s ago

There is plenty of people that will boycott if they do remove the books for political reasons so move on and find some place else to buy books

Flagged for review. 

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