Information, reviews and public commentary for US companies

 

Barnes & Noble

Rating
0.633267
Web
http://www.barnesandnobleinc.com
Address
122 5th Avenue #2
New York, NY
10011
Contact
William Lynch
Role
CEO
Phone
(212) 633-3300
Fax
(212) 675-0413
Employees
30,000
Twitter IDs
@BNBuzz
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Father Copper - 23 d ago

0

It's a shame that your (stores) customer service sack (BIG TIME). I have NO incentive in supporting your company any more. I'll rather and will take my business to Amazon.

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Anonymous - 7 d 4 h ago

What does that mean? Do they double or triple bag?

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ANONYMOUS. - 3 h 43 m ago

0

You now full will, in what I mean anonymous.

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DD COPPER - 5 d 9 h ago

0

Taking my business to Amazon.

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Anonymous - 7 d 4 h ago

I don't know where to send this. I hope you can help. I've been in barns and noble store in langhorne pa , I was shopping and came across the Christian isles next to the Bible rack was placed an occult section. This really upset me ,being a Christian .the Bible is Gods holy word .and right next to that was the occult section.this is really an offense to Christians for the Bible to be treated this way. I haven said anything at this store because I believe these descriptions come from high up, meaning where certain books go where. This decision is a bad one, maybe no one really thought about it but could the occult section fined another place. Thank you. And I would like to say also, that I love your stores.

Flagged for review. 
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Anonymous - 18 d 22 m ago

I lose my job in the distribution center becose I have mediacal marihuana prescription I'd they fire me.. and I working for 8 year to no reason please help me

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Juan Sanchez - 18 d 7 m ago

3

Juan Sanchez

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ANONYMOUS - 18 d ago

0

Do you really think this company really cares about you. All this company really cares is making money

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Pasco County - 14 d 9 h ago

0

Do you really think that this third rate company going help you

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Anonymous - 14 d 9 h ago

You may have lost your job due to your spelling and grammar problems, just saying.

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Anonymous - 7 d 4 h ago

Proofread your post and you may figure out why they fired you.

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ANOYMOUS - 7 d 5 h ago

0

Just wanted to know, if your company going to play any other type of music, other Christian music?

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Rb7 - 21 d 13 h ago

I visited the central av yonkers ny location.And the area for domestic violence or any form of abuse was nearly non existent.I was dismayed and disappointed at the negligence of the bookstore.

Although, this is an uncomfortable subject matter, it wil notl disappear without education and information.Please fix this now.

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Pasco County - 14 d 9 h ago

0

Do you reaaly think that this third rate company going fix your problem

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Anonymous - 18 d ago

I lose my job in the distribution center becose I have mediacal marihuana prescription I'd they fire me.. and I working for 8 year to no reason please help me

Juan sanchez

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Become hand of God for my and my family - 18 d 46 m ago

3

I lose my job in the distribution center becose I have mediacal marihuana prescription I'd they fire me.. and I working for 8 year to no reason please help me

Juan Sanchez email (hidden)

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upset BNCAFE user - 47 d 10 h ago

1

Dear Mr. Lynch, I would like to share with you an experience that I on June 4th, 2019 regarding the use of the BNCAFE app. This letter will outline some information that I want you to consider. I ordered a cookie and muffin using the BNCAFE Application. The logic of using the application was to be "front in line." This did not happen as I watched other individuals place their orders with the staff. When these orders were filled/completed, one of the staff then fulfilled my order. As such, it did not save me any time at all. So, what is the purpose of the APP? I attribute this issue to an understaffed B & N Caf and not the performance of the employee(s). Of greater concern is that I had a coupon for a free cookie. When I placed the order, I could not locate anywhere on the App where I could apply the coupon. As such, when I went to pick up my order I presented the coupon, whereas the employee told me that the coupons do not work with the BNCAFE App. If I wanted the free cookie, I would have to purchase another one at the counter where the coupon would be honored. The employee was very nice and professional in our conversation. But, I found this logic to be odd - to get your free cookie, you have to buy another one - regardless of the fact that you just bought one through the BNCAFE Application! I also found this experience frustrating. The purpose of the BNCAFE is to expedite my purchase. It did not. When I got home, I contacted the BN Customer by text. BN Customer service confirmed that the cash register coupon cannot be used with the BNCAFE Application. Moreover, they sent me the aggravating corporate script "I understand how disappointing this situation is. My sincere apologies for the inconvenience". All this corporate script did was to aggravate me even more. I interpret this script as "we don't care, go away." Now, here is my question and concern. Why do you have a BNCAFE Application that does not have the capability of accepting coupons? In this day and age, why not have a check-off box included in one of the "screens" (such as the checkout screen) that the user can click to confirm that there is a coupon for a free/discounted item. All of your coupons have expiration dates, so obviously corporate knows what coupons exist for that particular time period. So why not include that in the BNCAFE Application, and simply have the customer present the physical coupon when picking up his/her item(s) as proof of possessing the coupon? It appears that the Application is poorly designed and does not consider the needs of the end-user. In closing, your BNCAFE Appliction, in my opinion, is poorly designed. Instead, of making me feel like a valued customer, you have done the opposite. I found the experience confusing and aggravating (as evidenced by the time I am taking writing this letter). In a time where retailers are crying "hard times" due to the Internet - not to mention that your company's stock is less than $5 share at the writing of this letter (from a high of approx. $15 in 2008), you BNCAFE Application does not encourage me to shop in your stores or instill confidence in your company. There are many coffee shops around - not to mention on-line bookstores. If you want customers to buy a coffee and browse for books in your store, do not aggravate them with a faculty Application! Get one that works. Because every issue/complaint should be accompanied by an action, here are some recommendations: Take this issue seriously. If it happened to me, it happened to others. Can your company afford to "push" people away from your stores? Get your IT/Web staff to address this issue and make the Application user-friendly instead of aggravating. DO NOT send me one of your "corporate-ease" insincere response letters. Be human - not a machine. You owe me a cookie. Yes, this is minor, but it is principle! I have sent this letter to you, so it does not get buried in bureaucracy. Now, you personally know of the issue -

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Dan - 47 d 26 m ago

0

This sounds a lot like the BNCAFE at the Wesley Chapel fl store

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ANONYMOUS - 23 d 27 m ago

0

This sounds a lot Wesley Chapel fl. Cafe

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ANONYMOUS - 23 d 4 h ago

0

Now I see why B & N is loosing customers. Your customer service sack big time.

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DD COPPER - 25 d 12 h ago

0

Just wanted to no, when are your stores going to play some other type of music. Other than Christian music.

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Anonymous - 61 d 8 h ago

0

I just bought "The Case for Trump" on Tuesday this week at the Pittsford, NY store. My son had to ask where it was located as it was not with the newly published books out front. It was in the corner of the SECOND FLOOR back in the "history" section. Are you kidding me??? Like him or not, Trump is NOT history and as the book was JUST published and it should NOT be on the second floor like it's some old volume. He is currently the President of the United States and Victor Davis Hanson is one of America's foremost intelligentsia and thought leaders. For you to treat his book so shabbily says way more about you than it does about Donald Trump. I am very displeased and don't plan to frequent your store. I will buy my books elsewhere.

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Anonymous - 61 d 6 h ago

What does this mean?

intelligentsia and thought leaders

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anonymous - 59 d 11 h ago

It means that Victor Davis Hanson is very intelligent and not only has excellent credentials in the field of higher education but his reasoning skills, comprehension of history and world events and common sense coupled with a very funny dry wit and droll tone make him one of my favorite conservative speakers today. The term "thought leaders" comes from the program "American Thought Leaders" which can be seen on youtube. If you want the truth about everything from the perspective of a man who knows what he is talking about I highly recommend that you look him up.

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ANONYMOUS - 61 d ago

0

You are not the only one, Anonymous.

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CLAM - 26 d 13 h ago

With so called 'thought leaders' like Victor Hanson, the country is going to hell .with or without Donald Trump leading the way;

Time to send all the 'thought leaders' to China for re-education.

Most Americans can think quite well on their own and vet fact from fiction without guidance.

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