Information, reviews and public commentary for US companies

 

Barnes & Noble

Rating
0.667426
Web
http://www.barnesandnobleinc.com
Address
122 5th Avenue #2
New York, NY
10011
Contact
William Lynch
Role
CEO
Phone
(212) 633-3300
Fax
(212) 675-0413
Employees
30,000
Twitter IDs
@BNBuzz
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ANONYMOUS - 12 d 6 h ago

0

Just wanted too now, that your Wesley Chapel Fl. needs some sensitivity classes and better customer service classes.

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Anonymous - 18 d 12 h ago

Hi, my name is Charles Terry i am the owner of. Gold Pine Cleaning Services. I would like to clean some of your building. We provide carpet cleaning & Tile Cleaning & window cleaning & crew Cleaning. Can you call or text us at (hidden) for our quality service. We are licensed and insured. Thank you.

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Anonymous - 15 d 11 h ago

Good luck Mr. Terey

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Anonymous - 27 d 12 h ago

I have been trying to contact Barnes and noble for many years,until I have given up.recetly I found my gadget and still unable to send them email. Hope someone from Barnes and noble can respond to me.

I now live oversea and cannot purchase books ,as Barnes n noble need usa address

My email (hidden)

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Anonymous - 26 d 10 h ago

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I hope you no, that barnes and noble is not going to respond to you. They get want out of you.

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ANONYMOUS - 21 d 3 h ago

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This third rate white trash company, is not going to email or call you back

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Betsy fares - 34 d 9 h ago

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Manager at Corning community campus is so rude I am a grown woman and as I was speaking with him he speaks over you and then had the nerve to laugh at me I spent over 5000:00 dollars there I will never spend a dime again called corporate and they seems not to be able to help you either they push it to the college book store division one would think corporate would handle it but no they won't this is a joke

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Anonymous - 30 d 6 h ago

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This is so typical of Barney's and Noble.

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Anonymous - 41 d 21 m ago

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This fuck - in company needs to close their fuck - in doors down.

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Scott - 45 d 6 h ago

0

This company is a joke.

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Anonymous - 42 d 5 h ago

okay, scott lets calm down

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Scott - 41 d 5 h ago

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Fuck you anonymous. You are not my mother

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DD COPPER - 41 d 4 h ago

0

Hay ANONYMOUS, want gives you the fuck - in right, to tale people want to do.

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BOB - 41 d ago

0

Hay fuck - in ANONYMOUS, want gives you the FUCK - IN RIGHT to tall people to come down. HAVE YOU OVER HARD OF FREEDOM OF SPEECH, YOU FUCKING ASS HOLE.

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Kristin - 41 d 6 h ago

Why would a store in a MANDATORY evacuation zone remain open forcing their employees to work as oppose to evacuate due to incoming hurricane in South Carolina?

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Scott - 41 d 5 h ago

0

They are ass holes.

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DD COPPER - 41 d 4 h ago

0

Barne and Noble really don't care about people safety, as long they making money.

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Anonymous - 41 d 4 m ago

All this company thinks about, is making money. They really don't give a flying fuck about their employees safety.

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anonymous - 44 d 8 h ago

0

I just purchased several books for my daughter. I signed up for the kids club 2 DAYS LATER when I was searching for other books to purchase for her and adding them to my cart. I called customer service to see if they would give me credit for the books I had just purchased since it was only 2 DAYS AGO. However I was told no they could not do this?!?! What??? This has to be the worst customer service experience ever. NOT willing to accommodate your customer after I just spent over a $$$.$$ on children's books. And was about to spend that again within 2 days and even after speaking with a so called supervisor La Tanja to no avail. I like the convenience of order online and pick -up in store. But when your company is unwilling to go above and beyond for such a small request it's ridiculous. I had a much better experience elsewhere and was treated like a valued customer and they made things right such as a credit, gift card, discount. I'm just saying that's what exemplary customer service is.

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Anonymous - 53 d 8 h ago

I have just had contact with the store manager in Bismarck N>D> He is the rudest & inconsiderate person I have ever delt with. I have a nook reader for a couple years now, and it seems like it is not responding like it shouldHe was very short with me, and came across to me like I eas bothering him. This man is abssolutely not suited to be a manager and deal with customer complaints.

I am 80 years old and have delt with a lot of people. This individual is the worst..

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Anonymous - 47 d 11 h ago

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The mangers at wesley chapel fl store are not any better.

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Patty - 49 d 7 h ago

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Now I see why, your company going out of business.

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ANONYMOUS - 51 d 6 h ago

0

Your wesley chapel fl employees are nothing but ass holes.

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Type dog - 51 d 8 h ago

Just wanted to now, when are your stories going to play some music from the 60s, 70s, and 80s.

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Peter - 61 d 9 h ago

0

I just called the Manchester, NH Barnes and Nobles store to order The Khan Series, a 5 book set written by Conn Iggulden. I want to give my local retailer business. I politely told the bookseller that I needed the books before this coming Monday. Today is Wednesday. I was told I could have the order fulfilled but Monday delivery could not be guaranteed. I asked why. The bookseller, now obviously bored and uninterested--in and of itself not customer compelling--said "It usually takes a week." I said that "You folks have to pick up your game." In an even MORE BORED tone, he said "OK." I responded that I could get the books on Amazon in two days but wanted to give my business to a local retailer. By this point, unbelievably, his tone was even more bored and had that 'just get off the phone I have no time for you' sound, and was evident in his dismissive reply: "OK."

I can get these books from Amazon, with no telephone call, in probably less than two minutes and have them by Friday. If Barnes and Noble does not want to compete, and does not care to try to please customers, than I am sure there are many more previously loyal customers who will never walk into a B&N store again, and most certainly never call and deal with booksellers who treat customers with polite contempt.

Is business that good? Do you train your employees to care or TRY--it's hard to believe that a phone call or an email could not have resulted in an expedited process. But if the Bookseller knew that management has not set up systems to address such requests, than you are both to blame and Barnes and Noble will become an anachronism, forgotten and abandoned--at some point.

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Scott - 61 d 4 h ago

0

I don't blame you Peter. There a lot of wither people that feel the same way as you do.

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