Went to the Palm Desert, CA Store. Asked an employee for help finding the current TV Guide. She rummaged through a cluttered array of publications and started handing it to me. I said I would pay. She took it to the register, I paid and left.
The edition not the latest - Ended June 10. I called the store and asked to speak to the Manger. Ryan stated the racks were kept up to date and that is the way it is!
I called Corporate: What a run around! While I cheer the reversal in book purchasing and retail, this company needs to pay attention to customers.
Customer service at your Wesley Chapel Fl., sucks big time
Taking my business to Amazon or e - bay, because the customer service at your company suck big time.
Taking my business someplace elsewhere
I'm also seeing that your magment and employees are ass holes and very rude to their customers. That is why they loosing business
I still managers and employees are still ass holes too customers. Now under company is loosing business.
When I called your office, the responder was very polite and professional. However, your company is not really user-friendly. You have a good name, but you are steadily losing ground because of lack of communication and because your policies are not geared to helping the customer or the publishers who deal with you. We are a respected company and want to get our books into Nook, I and some of my other employees (and we have Ph.Ds) are finding it hard to get our books into nook, though we already have Smashwords and kindle. Because some of our 150 authors have requested it, we want to put some books on nook. We CANNOT GET THROUGH REGISTRATION--do not know why it is still pending for over one week--and this is not the first tie we have tried. We do not get a response either from the emails or through the phone "Barnes and Noble does not help through the phone." Really? Is there ay other company that does this in our supposedly evolved milieu? What is the problem? This seems rather unprofessional and not user-friendly, especially since you do not even bother to answer emails
Do you even care about your customers? This all sounds like a trend and nothing is been done. I called the E.colonial location and the lady in the phone was rude and seem bothered by my questions, its ok ill take my business elsewhere .
Now I see why your company is loosing business. Management and employees are ass holes.
They are ass holes
I get better customer serves from amazon, ebay , books a million, then I do from your company.
Your Wesley Chapel Fl managers are still ass holes.
Management are road and ass holes at your wesley Chapel Fl store. That is why me and a fuel other customers, are not back to that store.
The Brandon Fl. Store, is the best store you have in Tampa bay area. They are fear better than the Wesley Chapel Fl store.
Just wanted to that, the Brandon fl. Is the best store, in Tampa bay area.
I see a low sought coming and it's coming soon
If your company employees keep their shut up. Their will be a low suit against your company
If managment, at your Wesley Chapel Fl store, keep their shut up. Your company will have a low sought.
Way Barnes and Noble, when are you going too wise up and close your fuck an doors.
At the rate that your company going. You'll be be closing your doors soon.
I still see that your Wesley Chapel Fl employees, are still ass whites.
Instead of cutting back on store hours. Why don't you just close up all together.
Hay Barnes & Noble why don't you just close your FUCKEN STORES. Just about everybody shops at Amazen, Emazen, and Books a Millian, for their books.
You most be talking about the Wesly Chapel fl store. Lashawn.
I will never do business with this company ever again. The store employees, customer service and warehouse employees are bunch of incompetent people. No-one was able to enter my information correctly, no-one was able to correct a mistake that the company made or even concerned that there is a huge problem with there ordering system. I called 3 times for the same result. A father's day gift ordered in time will never arrive and ruined because this company has the worst service ever.
They never will omought to their mistakes.