Information, reviews and public commentary for US companies

 

Barnes & Noble

Rating
0.667398
Web
http://www.barnesandnobleinc.com
Address
122 5th Avenue #2
New York, NY
10011
Contact
William Lynch
Role
CEO
Phone
(212) 633-3300
Fax
(212) 675-0413
Employees
30,000
Twitter IDs
@BNBuzz
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Disgusted with Barnes And Nobel - 15 h ago

0

Supporting a liar, con artist, treasonous, law breaker. Yes, I'm talking about COMEY. A fraud and disgusting excuse of a human being. Sanctimonious rude, holier than thou criminal, leaker of government documents and top secret information. Manipulator of the truth, friend of another who is just like him, Hilary thieving lying Clinton. Shame on You Barnes and Nobel will never buy another book thru your company again!

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ANONYMOUS - 13 h 39 m ago

0

What do you expect from a third rate white trash company

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ANONYMOUS - 4 d 16 h ago

1

I still see that your employees at your Wesley Chapel Fl. Store, are still ass holes.

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Elmo531@comcast.net - 11 d 13 h ago

0

Well I got a charge on my credit card that I did not buy and it took a act of God for anyone to tell me anything. 60 minutes and no answer

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ANONYMOUS - 9 d 35 m ago

Good luck in trying to get an answer

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GOD - 7 d 15 h ago

0

Hay (hidden), good look in trying to an answer.

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Father Davis - 7 d 15 h ago

0

Just wanted to now why your employees are ass holes

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ANONYMOUS - 7 d 20 h ago

0

Just wanted to now, when are stores going to play some music from 60s, 70s, and 80s.

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Westlake California - 8 d ago

0

Westlake (Thousand Oaks)California store:

RUDE!! James, Evening Supv

and Christine, employees

Studying upstairs, due to no tables

available in coffee shop. Very rude Christine telling me I was NOT allowed to put my laptop on edge of table w books on it, and she accused me of taking books off the table. I did Not take books off the table. Even if I did, she did Not need to be so hateful! I took down my laptop.. I understand Christine is the store mgr, & James is the Asst. I did Not have any food or drink on table. James told me that some stranger from the street must have come from the street, & yelled @ me, that Christine would not do that. He never apologized. I asked him to mention to his employees to be nicer to customers, that I had been going to their store for many years. I called the corporate office, and spoke to very helpful kind employee who said she would report it. Thank U!

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ANONYMOUS - 8 d 14 h ago

0

Your Wesley Chapel fl employees are getting better. But they still need a lot of work.

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mdorsey01@gmail.com - 43 d 13 h ago

2

I went into Barnes & Noble in Sumpter Landing, Villages, Florida today to find either a Greek or Armenian Cookbook. Not one was available.. I walked around and looked at some language books then left.

Tonight there came a quick " pop up " on my cell phone asking about my visit to their store. I tried to retrieve it but not luck. HOW DID THEY KNOW

I WAS THERE..

I had talked to no one there.. Anyone have any suggestions as it is to me VERY SCARY and I QUESTION WHETHER SOMETHING ILLEGAL WAS DONE . and GROSS

ENVASION of PRIVACY. I NEED ANSWERS!!

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mel - 38 d 22 h ago

if you had a cell phone on you and location services on, that's how. our phones track us and can see that you visited Barnes and noble

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Misty - 13 d 5 h ago

3

Some kind of funny story you came across. I had a same experiences like keep tracking my locations when I went to everywhere. Even collect the photo album itself. pop up the questioned about the place as well. Pls keep in ur mind.

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GOD - 12 d 18 h ago

0

If is illegal for them to do that.

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Anonymous - 17 d 25 m ago

Wow, they just put this site out there for people to complain? Doesn't look like anyone responds from corporate. I found this looking for the real way to complain about an issue.

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ANONYMOUS - 13 d 19 h ago

0

Good luck in trying founding that website

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Anonymous - 14 d 16 h ago

0

Now I understand why companies go out of business. I ordered a book online and it was sent so poorly wrapped that it came with all the edges damaged. It was not even in a box, it was in a wrapper with all the edges exposed. Ironically, this particular book was a signed photograph book intended to be on display.

How irresponsible to ship a book so poorly protected. I typically make my purchases in the store, so this is my first and last online purchase with Barnes & Noble. This experience also has me re-thinking making any store purchases. People who love books like to see book stores stay open, however, a company that operates in this manner deserves to go out of business.

My call to customer service was a nightmare. I was on the phone for over 30 mins, only to find out that you can not bring the damaged book to a store for it to be replaced, it needs to be shipped back for a return. So when the next one is shipped are they going to actually put the book in a box? In the end, I requested a refund, so I am sure this will be another battle. Shame on you Barnes & Noble.

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karen - 19 d 22 h ago

0

On Sunday, November 25, I placed an on-line order with Barnes and Noble. On Monday, November 26, I received an e-mail from the audit department stating that they had cancelled my order. No explanation given. On Tuesday, November 27, I called the phone number at the bottom of the e-mail. I waited on hold for a half and hour before getting to speak with someone. The person who helped me said that I would need to re-place the order. She said she would re-issue the gift cards I used on the order and I would receive them within 24 hours. Forty-eight hours later I called Barnes and Noble to report that I had not yet received my gift card via e-mail. The person I spoke with said it would take 72 hours and I should wait another day. This morning I called Barnes and Noble again, stating that after 72 hours I still had not received my gift card. At first the woman said that she showed it had been sent to me. When I told her I didn't receive it she did some additional checking and said that she could not confirm that it was sent. She would have it re-sent to me. So now I have to wait an additional 72 hours. I will still have to re-submit my order. Barnes and Noble has done a terrible job handling this. They should have been able to re-instate the initial order to begin with, which they said they couldn't do. Does Barnes and Noble want my business? Based on the customer service I have received, I would say no.

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Chris - 17 d 13 h ago

I would say no too. They are not getting my business ether. Because they did they something to me

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sandy - 32 d 12 h ago

0

About a year ago, as I was checking out at the Sherman Plaza store in Evanston, IL, the cashier asked if I'd like to become a Barnes & Noble member for $25.00 to get a 10% discount for a year. I have spent enough money there in the past that I figured it would pay for itself, so I said yes, and I have used it quite a bit this last year. But this morning I was looking in my online bank account, and I saw that $25.00 had been deducted for another year's B & N membership. I was never told that the renewal would be automatic. I was never told that they had stored my bank card information so they could charge me for something I didn't authorize. I've looked through my recent emails from Barnes & Noble and there were none informing me of this. Since they've gained access to my bank account without my permission, and I have no way of knowing how much else they'll charge me for, I will have to have my bank cancel my Visa card and issue me another one, and Barnes & Noble is never, ever, going to get their hands on the new one.

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ANONYMOUS - 30 d 19 h ago

0

This is so like B&N

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Sharon Tabor - 19 d 17 h ago

3

Actually, All you needed to do was to call the 800 number on the back of your membership card to request they refund your membership fee.

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ANONYMOUS - 17 d 13 h ago

Want do you expect from this company

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Vanessa - 20 d ago

0

I am saddened to say Barnes & Nobel did the Unthinkable! Placing Michelle Obama Book's On The Floor Of One Of They Stores. Reason Being No More Shelves! So disappointed but not shocked. There's a photo being shared of it. Please tell me something will be done!

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Anonymous - 21 d 22 h ago

1

YOU HAVE CHANGED YOUR FORMAT ON BOOKBUB, I USED TO BUY BOOKS FROM THIS SITE, NOW YOUR FORMAT STINKS CAN YOU GO BACK TO OLD FORMAT, OR HOW CAN I SEE THE BOOK BETTER THAN IT IS NOW SHOWN

BILL KEIM (hidden) (hidden)

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