Information, reviews and public commentary for US companies

 

Barnes & Noble

Rating
1.022321
Web
http://www.barnesandnobleinc.com
Address
122 5th Avenue #2
New York, NY
10011
Contact
William Lynch
Role
CEO
Phone
(212) 633-3300
Fax
(212) 675-0413
Employees
30,000
Twitter IDs
@BNBuzz
General profile image

bikegal30@comcast.net - 1 d ago

5

When will you put the new Victoria book by Julie Baird on the Nook?

General profile image

Pat - 3 d 1 m ago

5

A rare day has come, customer service is alive and well in the form of Krista, Kristia at the B/N store in Pensacola. She was awesome. I apologize if I've mispelled her name. Bottle her ability to come across in a genuine fashion, make all drink that elixir. I am stunned. My day is better for having been to your store. Thank you.

General profile image

john - 3 d 18 h ago

I keep mailing a letter to the CEO. never get a damn respond.

General profile image

Lori - 3 d 3 h ago

Same here. I haven't contacted the CEO yet, but have contacted numerous other execs about their Leatherbound Collectible Series asking them to put the table of contents in the description so that we know if they are duplicates because they keep publishing different covers. No answer from anyone. Very Frustrating!

General profile image

Anonymous - 3 d 16 s ago

I think he resigned in 2013. Just found out as I have been trying to fax something to the corporate office..no response.

General profile image

Anonymous - 3 d ago

Okay, thanks.

General profile image

Suzette - 3 d 22 h ago

1

I don't think they pay any attention to customer complaints. It's all just spam to them. As far as they're concerned, "The customer is always wrong."

General profile image

Friend of Amazon now - 4 d 16 h ago

0

Barnes and Noble #2324

201 e. Central expressway

Harker heights, tx 76548

Cashier : Cameron L.

I went to pay for my items and Cameron didn't want to give my discount using my promo code that was on the barnesandnoble.com website...he told me it was expired and I told him NO, It doesntc expire until jan.17th. He finally gave in and put the code in and it worked ...the customer behind me wanted to use it and she wouldn't allow him to use it bc i already used it. IT'S ON THE BARNES AND NOBLE WEBSITE! IT'S NOT A ONE TIME USE CODE. I told him he wasn't allowed to do that and that the store could get sued and his response was "I wish someone would sue..." really? Great customer service there, pal!

General profile image

Anonymous - 10 d 12 h ago

0

Harassment,

I was harassed by Mateo at the 731 North SAN FERNANDO Boulevard in Burbank California. I am a black woman, working minding my business. I attempted to sit a table at the back of the store because it it cold upfront; he came and said they were setting a display right at that moment i could not sit there- an hour later no display. I sat on the floor reading and completing my work he came and said I could not sit there, there were several white men sitting in the floor in the middle of the aisle and he said nothing. He needs to be disciplined for his behavior that the second time he's done that since i've been visiting this location within two weeks. My email is (hidden) I would like a response.

General profile image

Suzette - 9 d 14 m ago

1

B & N seems to have launched a new program of treating customers badly, black or white. Everyone who visits B & N is now viewed with hostility and suspicion and treated like a potential criminal.

General profile image

Southlands employee - 6 d 1 h ago

0

For the potential of a great product, PEOPLE still love books, the staffs attitudes and management interest it providing great customer service and employee relations has lead to lost productivity and animosity.

General profile image

Ex employee - 6 d 1 h ago

0

Terrible training, impossible scheduleing, lost PTO due to inept managers.

My next step is to report these practices to the Co Dept of Labor.

General profile image

Anonymous - 9 d ago

1

Wow. I can see why this has one star. Phone courtesy is awful!

General profile image

Letiesha - 7 d ago

0

I just experienced the same issue..,

General profile image

Richard Butler - 9 d 20 h ago

0

Dear Barns and Noble,

I contracted your tech support today and have never been so frustrated in dealing with a customer service DEPARTMENT. I was calling about re-setting my pass word so I could order a couple of books, both audio and hardback. First of all, they don't understand english, nor reason for my call. All they did was continue to repeat what they thought they heard in broken en which was always not the reason for my call. Good grief, how to you expect to stay in business with when you can't even support your own customers. , After three attempt, the third person finally got it...

I think Nook is one of the best tablets on the market, but I will probably never buy another tablet due to your terrible customer service. Suggest you hire people who understand english and and can address the problem.

General profile image

toistorr - 10 d ago

0

i ordered a planner and a book. Got the book, the planner is on replacement number two and barnes and nobles sent it through lasership which is the mecca of lies when it comes to mailing anything off. I cant understand why would you use the same company that messed up the first time. now without my planner for 3 weeks with lame sorry excuses about using a subpar company who is either stealing it or lying about it.

General profile image

EJ, Minneapolis, Minnesota - 10 d 14 h ago

1

The new look of the Galaria store in Edina,Minnesota is a huge disappointment!!! No Starbucks ,no gluten free items, just high calorie snacks, high prices for food items, no puzzles, high shelves and too stark a look! This is NOT the BN I have frequented nearly every week.

General profile image

Suzette - 11 d ago

1

This complaint deals with an unsettling incident with the B & N store security in Hillsdale, CA. I entered the restroom, and after exiting the stall, a female security guard quietly emerged from her stall, and proceeded to stand directly behind me as I washed my hands at the sink. As I left, she then proceeded to open the door a few inches and peered out after me, watching me leave.

Creepy, disturbing, and unsettling, but then I've grown to expect that from B & N store security who apparently have nothing better to do than stalk and creep out book browsers, especially those who use the restroom.

General profile image

angry parent - 11 d ago

0

i ordered from barnes and noble on 12/21 for my duaghters college classes. check out page stated books would be delivered in 1-3 business days. no where on checkout page did it say a preorder book would delay delivery. I contacted banes and noble on 12/31 when i still did not have books and thats when i learned one book was holding up all of them. I told representative to cancel prepaid book and to rush the rest. I still do not have all the books and one book which my daughter needs and cannot get and has a test on is still not delivered, with no contact from barnes and noble on when it will be! class will probably be over by time i get book

General profile image

Jaz - 13 d ago

1

I order from BN.com frequently. Sadly, I have had multiple problems with orders getting lost, only to turn up weeks later after a credit was issued and the items replaced. I once received a book that was intended for someone else and sorting that out was a nightmare.

Contacting Customer Service is frustrating; many of the people answering the phones have such heavy accents that it is almost impossible to understand them. As a foreign language student, I get how difficult it is to learn a different language and I accept that the people I speak with have worked hard to get as far in the language as they have, but their ability to deliver customer service is lacking. Due to communication issues, I decided to use email. The email response I received today was full of grammatical errors, and reflected poorly on the company.

General profile image

Jezreel - 16 d 19 h ago

Do you have it in your company plan to establish a barnes&nobles book store in Imperial Valley, California? If not I'd like to put in a request to do so. Thanks.

p.s. I suggest implementing a large spanish-book section as Imperial Valley is located minutes away from a large consumer group in Mexico.

General profile image

Jezreel - 16 d 19 h ago

4

Do you have it in your company plan to establish a barnes&nobles book store in Imperial Valley, California? If not I'd like to put in a request to do so. Thanks.

General profile image

Anonymous - 17 d ago

I am in Jersey Channel Islands and have now had several emails from you concerning and order for Lauren Miller who lives in the US where you are. my email address is (hidden) so please stop sending me emails.

General profile image

krikorianl66@optonline.net - 17 d 5 h ago

Was my order delivered to jim kerr in nyc ny a coffee break and calendar

General profile image

B Harrison - 18 d 23 h ago

I have been a loyal Barnes & Noble customer for decades. My first generation Nook lasted for years & only replaced it when it was no longer being supported. Since then I've been through 4 Nook Glow Lights. Each has malfunctioned & had to be replaced. My last one froze up after owning it for 4 months. I'm so disappointed in the Nook & have seriously thought about changing over to a Kindle. I'm ready to lose all the money I have spent on books in my library because I'm fed up! My latest Nook keeps closing out of the book & going to the home screen without me touching the sensor. I also hate that it's no longer a button because it closes the book too easily!!!!

Other Reviews & Comments

AT&T
Mr and Mrs Victor Bowen I am trying to speak to someone in the corporate office and ... 

Dollar General
Amanda I was in the new dollar general in schellsburg. The store m ... 

Ashley Furniture
Janet Please keep us informed with the class action lawsuit. I pu ... 

Outback Steakhouse
Anonymous I frequent the outback on cortez rd, Bradenton twice a mont ... 

Church's Chicken
Mad customer Church's chicken Macon ga all of them or rat infected roach ... 

Dish Network
tootillu contact your local attorney general and file a complaint- t ... 

Autozone
Greg Thank you David and Jeff for awesome service and going abov ... 

McDonald's Corporation
Anonymous The mcdonalds in norman ok. At porter and robinson had 10 t ... 

T-Mobile USA, Inc.
UNHAPPY CUSTOMER So, I had to send my defective phone back which the warehou ... 

Bank of America Corporation
ROBERT F.SAWART I I ND I must say BOA is under staffed at its branches. Yet the br ... 

7-Eleven, Inc.
L.F. This is in regards to the 7 eleven on Hypoluxo and Lawrence ... 

Bloomingdale's Inc.
AnnaClark I recently purchased a suitcase from your Hackensack NJ sto ... 

Frys Food Stores
Melissa I have shopped at Frys for years, and enjoyed the store lay ... 

Petsmart
Navina THIS IS FOR THE NEWARK, DELAWARE STORE;

Sea World
NA they won't let you cancel your annual passes unless the yea ... 

Fox News Network, LLC
nancy How can I promote my true stories of Florida pioneer Cow Hu ... 

Citizen's Bank
...they know Citizens bank is awful! They don't care for their employees ... 

Enterprise Holdings, Inc.
Galinav So, reserved a 15 person van more than a month ago. Arrive  ... 

American Airlines
Anonymous I have a flight booked to Hawaii next month. Due to a recen ... 

BP Oil
Taneshia Blanks So BP at the corner of Davis dr and Glenwood ave in Raleigh ... 

Honda Motor Company
Bhupinder Sir I am automobile diploma and have a three yr experince i ... 

Safeway, Inc.
Wayne Folsom Safeway has incredibly long lines no matter what tim ... 

AARP
Annette Who is running this show? How can A. Barry Rand be the CEO, ... 

Days Inn Worldwide, Inc.
Phyllis Recently we were returning from our holiday vacation and ca ... 

Jo-Ann Stores, Inc.
Concerned Customer I was in the store by Crossroads in Cary NC, Just off of Wa ... 

DILLARD DEPARTMENT STORES
KBI As a So California resident I am wondering why you are not  ... 

Amtrak
Marquita Jennings 33369E Hello,

Public Storage
Jacque Worst storage place in the United States my due date was th ... 

The TJX Companies, Inc.
Resident Do not shop at the Marshalls @Dakota Crossing its sad a new ... 

Cheddars
Nikki Tim at Cheddar on University in Little Rock Arkansas' manag ... 

BMW of North America, LLC
DD I am shopping and looking to buy, can you give more details ... 

Amazon
Ahossus I waited for black Friday and cyber Monday to make most if  ... 

Allen Canning Co
Chuck I tried the Allen's seasoned cut green beans, just heating  ... 

Cricket Communications, Inc.
Anonymous The worst customer service i ever encountered. No one knows ... 

eBay, Inc.
mark bartlett I have been trying to resolve an issue for weeks. I called  ... 

AppleBee's
No more Applebee's Hello

American Express Company
Shirley Freeman After 35 years with American Express, I'm ready to give up.

Allstate Insurance
S. Gonzalez Allstate is a crooked iInsurance, they withdraw $153 withou ... 

Drivetime Automotive Group
Cant deal I called abc 6 hope to get a call back if not im going to b ... 

Petco
Savannah Zacker I am extremely disappointed in Petco. Yesterday I went to t ... 

J. C. Penney Corporation, Inc.
Anonymous Stay away from the store in Gulf Coast in Ft. Myers. Long l ... 

Food Network
Anonymous I have only seen promos for Ginormous Food, will never watc ... 

Groupon, Inc.
Anonymous Horrible. They've made it soo bad that basically your SOL i ... 

Costco
Unhappy customer My name is Cindy Kendrick and I have a complaint, I bought  ... 

Alltel Corp
Robo & Recorded Hater Just to say that (hidden) is violating the Telephone Consum ... 

Albertson's LLC
Gary Since you've taken over the Safeway in Fountain Hills :

Flowers Baking Co
Jesus Favored I live in Orlando, Fla, and I love your store on Pinehills  ... 

Forever 21
Fighting Back, this is America!!! We are doing business with a company, not trained in

DHL Express (USA), Inc.
Al Had a DHL van going 75mph weaving in and out of traffic on  ... 

Cox Cable Phoenix
Roxanne I have been a cox customer for 9 years until today!

Placeholder advertisement