Information, reviews and public commentary for US companies

 

Barnes & Noble

Rating
0.996016
Web
http://www.barnesandnobleinc.com
Address
122 5th Avenue #2
New York, NY
10011
Contact
William Lynch
Role
CEO
Phone
(212) 633-3300
Fax
(212) 675-0413
Employees
30,000
Twitter IDs
@BNBuzz
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Virginia Sunderland - 6 d 15 h ago

1

I have long supported the local Barnes and Noble because I enjoy perusing in a bricks and mortar bookstore. In fact, my last purchase was just a couple of days ago. However, I recently learned that you are dropping any products related to the Trumps, apparently because you think alienating a large portion of your customers who supported the president is good policy. The hysterics at "grabyourwallet" list you as such. Since you are boycotting the First Family, I feel obligated to return the favor and won't be shopping at your stores again, but will go directly to Amazon. But, good luck with the bullying tactics---Bye now!

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Annoyed Reader - 6 d 18 h ago

0

Here is another complaint about your recent "reorganization" of books, apparently dictated from the corporate level. I am an avid reader and buy many books; for years, new mysteries (and other sections) have had a new book area right at the beginning of the section. Here I could see what's new in an efficient manner. I did not have to have a specific author in mind or spend the time walking through multiple authors when I was not necessarily thinking about a specific one. Now I cannot do this because all of the books are arranged by author only!

To say I am annoyed would be an understatement. It is likely I will stop shopping at the local B&N, cut up my B&N card, shelve my Nook, and start shopping on line at Amazon. Do you ever read this? Care what customers think?

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Downtown Seattle - 7 d 6 s ago

0

Been a customer at the barnes and noble in downtown seattle for as long as i can remember. Worst service every time i go. Kannith, works at the cafe! Racist b****, is not clean when making drinks. Cross contamination! And people want to sit there and talk about being paid minimum wage?! Companies pay secret shoppers to be sure they are giving best customers experience. You are paid what you are worth! I'm never going back they need to fire her! Never had a good experience there ever since then! Shame on your cafes and rude employees!

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Disgruntled Book Reader - 8 d 15 h ago

1

Today I stopped in at the BN store in the Oakbrook Shopping Center in Oakbrook, IL. This is my favorite store in which to browse the latest fiction because of their large selection. I was disappointed to learn that the format for new fiction had been changed. Instead of a designated in the literature section, new fiction was now among the stacks with all the other fiction books. I keep up with the latest releases and I have always enjoyed being able to go to this area of fiction where the new releases are shelved alphabetically separate from the other books. With the new format it becomes necessary for a reader to carry a list of the latest books and then search individually for each one. I have had a BN membership for several years and during that time I have spent thousands of dollars on books from BN. I am very dissatisfied with this new format and if this is going to be used in all of the BN stores, I can assure you I will no longer be buying my books from BN.

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Vicki Northcross Fletcher - 9 d 7 h ago

4

This is not a review. I am looking for an old friend, Nicole Noblitt. She stopped in Memphis to see my mom, and I missed her. If anyone knows where I might find her I'd appreciate it. Vicki Northcross Fletcher / (hidden)./ 1-501- 652-0580 lvmsg

PS When we do go to the store in Little Rock, we enjoy it, find what we want, ( and more usually) , and my husband loves the music sect.

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Disgusted with corporate - 9 d 19 h ago

0

Secret shoppers are absolutely rediculous. We get paid minimum wage to do the job of 10 people. Struggling company? Bullshit. The money you spend sending secret shoppers to spy on QUALIFIED booksellers could be used for better pay. Most of us have to hold second jobs because we don't get enough regular hours and pay. I think corporate has forgotten what its like to be on the sales floor. Don't let those CEO chairs get too comfy.

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Nearly Destitute Because of My Job - 10 d ago

1

Choice: Secret Shoppers? Or more hours for part-time employees?

It is shameful that B&N has decided to employ secret shoppers when the company has part-time workers that want and need more hours. Where are your priorities? You've already cut these employees off from the company health insurance benefits. The least you could do is better enable them to pay their rent and utilities without having to worry about destitution, instead of slapping them in the face by showing you can afford to give them more hours, but have instead chosen to squander those resources on secret shoppers. Absolutely shameful.

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Anonymous - 10 d 13 h ago

1

I purchased a Nook at Thanksgiving in Denver Colorado. I received your recall notice, thinking that you would make it easy I returned my hook up to my nearest barnes and noble unfortunately no help! I must call then fill out info the wrap up and get box and take to post office and then wait 5 to 7 days for a return...this is no way to run a business and keep customers.... My old Nook was 5 years old should have kept it!!!

you ned to look into your customer service as it really isn't.

Nona Silver (hidden) please kindky respond!

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Richard A. Holliday - 11 d 13 h ago

0

I bought the largest and most expensive Nook available. This was at your Overton Ridge address in Fort Worth TX. After less than a year's usage the Nook began to freeze up randomly on any page. The only way I could unfreeze it was to turn it off and restart it. As the freeze ups became more frequent, I grew tired of the deficient Nook. The only store has not resolved the problem. The only way acceptable response is to replace the Nook or reimburse me. Richard A. Holliday

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David - 12 d 21 h ago

2

One of the saddest changes over the past ten years or more has been the destruction of the music industry. For those who had vision enough, as well as dedication enough, to practice and create, or even rewrite in their own style, the age of the Millennials is upon us, and they want nothing but computerized sound, not real instruments caressed by the studied and practiced fingers of real players.

There are no more music contracts today, and nothing of recording sessions in analog, but rather computer generated synthesized swill that manipulates mimicking commotion to form today's objectionable trash.

I could not bare to sit longer than a few minutes after entering a Barnes and Noble bookstore a few days ago because the owner had chosen to permit the continual playing of such rubbish over his sound system.

As I was leaving, I stopped by the main desk to speak to a young man about that horrible noise, explained how distracting it is to educated readers who understand the value of the many genius composers throughout the centuries who ought to be permitted to accompany erudition that may lead to a purchase.

It's an assault on one's senses, I declared, for such waste matter to be spewed out of a system that could provide a relaxed and flavorful atmosphere. But he knew nothing of the artists' works I suggested, not the first classic composition or mellow guitar player.

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Daniel Romero - 12 d 15 h ago

0

I renewed my membership at the Mohegan Lake store on 11/30 and was charged. Now they are telling me that my membership expires. I spoke to customer service at the store and it took 2 weeks for the woman to tell me that she couldn't help me and gave me the membership customer service number. I called that number and again they couldn't find the transaction and wanted my credit card to charge it again. I refused to pay again and what horrible service they have. A customer satisfaction is definitely not B&N priority. I don't have the receipt but I do have my bank statement that I paid. Not will go there ever again and I know they don't care.

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GF - 15 d 17 h ago

I just trying to reach HR to get my W2 but seems not to get anyone to answer the phones, I tried email but their is not way to email anyone, and last I tried to chat online to see if someone can give me a better phone number to call and again, chatting is not available. I m totally frustrated!, their is someone working in the Hr place? Hello!!

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DC - 25 d 17 m ago

0

online order gets a 0 for service. NO ONE has the competence to help a customer. Customer Service does not exist!!

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Anon - 16 d ago

0

I agree. My order is 2 weeks late and this morning I get an email saying it is not even in stock and it will hopefully be in stock in a week. Plus another 2 weeks for shipping. How can you make students wait over a month for a textbook that is necessary for the class

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Anonymous - 17 d 17 h ago

0

When did Barnes and Noble gain enough power to think that they can charge me $25 a year for "membership" in perpetuity??? I have asked time and again to STOP CHARGING ME FOR AN ANNUAL "MEMBERSHIP" and once again, see it on my January bank statement. STOP IT.

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DakaSHAMAN - 19 d 16 h ago

0

Your store in WESTLAKE VILLAGE/THOUSAND OAKS, CALIFORNIA is pathetic! A HOMELESS ENCAMPMENT would be a superior profile for you poorly managed CAFE- where Individuals spend all day without purchasing anything!!!

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Dr Juan Alberti-Flor - 20 d 15 h ago

0

Today , like every Sunday my family and I went to Barnes & Noble at Coral Gables and the main cashier treat my grandson very rude. I complained to her and to Diane Mckee, the manager. It is about attitude and harrasing an 8 year old kid. This is something that is taught at home, but this employee behavior affects and reflects on the store. Next time I will call the police and file a harrassment charge!

Sincerely, Dr Juan Alberti-Flor

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Ken Brown - 21 d 11 h ago

0

After years of purchases at the Woodinville B & N, I will rarely go in now. My wife and were shopping yesterday and found that there is no longer a New Science Fiction section. The employee that I asked for help, said that blending the new books in with the old, was now corporate policy.

It's a stupid policy. I know why it is done; to get me to look through all of the sci-fi books and perhaps find some other nugget of a book that I may want. I read several books a month and am therefore always on the look out for new ones. I don't have the time to peruse the entire section looking for the new ones. I can go online to Amazon and search for "new science fiction" easier. It's just not the same experience as picking up a book and reading the inside jacket, etc. Not a good change.

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Sherri - 22 d 22 h ago

1

We received 2 $50 gift cards from a family member for Christmas. The cards arrived directly from Barnes & Noble in a sealed envelope. When we tried to use them in store on 12/29/16 - I removed them from the gift card holder at the check-out counter - they had $0 balance. The store manager had no authority to do anything about it and told me to call the customer service # on the back of the cards, which I did while I was standing there. Was told the cards were used in a balance transfer on 12/27/16, that they would look into it and we should expect to hear in 7-10 days. Nothing. Called again on 1/10/17, was told there was an open ticket and that we should expect to hear in 7-10 days. Nothing. Called on 1/28/17 - there was no record of the 1/10/17 call and we were once again told that they would contact "corporate" and we could expect to hear in 7-10 days. Clearly the call center has no authority to resolve problems and "corporate" is unresponsive. We asked to be sent a copy of the e-mail that would be sent to "corporate" and were told that they "can't do that."

If you go to the B&N website, they will resolve your complaint for $20. What a joke.

This company has serious problems, starting with the fact that someone in the fulfillment chain is ripping off gift cards, and continuing with worse-than-poor customer service.

Giving 1 star only because 0 stars looks like I didn't bother.

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Sherri - 22 d 32 s ago

A correction - the Get Human website is the one that offers to resolve a problem for $20. The rest stands.

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Ex Barnes and Nobel Customer - 22 d ago

0

Customer service is useless.

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Ashleigh - 28 d 17 h ago

0

Twice now at the Worcester mass Barnes an nobles me and a friend have been a accused of things we have not done when asked to see proof or a camera the manager claims that unfortunately there's no cameras . so there s nok way to defend tselves . the she claims we did are obsencene an its reediculous that we have no way to defend ourselves over these things . I'm very upset an offended to the point where I will complain to corporate over this woman .!!!! We go in enjoy reading magazines have food at Starbucks an leave . now if anything she claimed was true we wouldn't be this upset . this Barnes an nobnlres in Worcester mass on Lincoln street is horribly managed an she ld be reviewed over weather or not she is compitent to do her job.im extremely offended not only for what was said to me in the past but what my friend was accused of today. Horrible

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Suzette - 23 d 15 h ago

1

This must be the result of some new policy (suspect/blame the customer) of B & N. Complaints about this sort of thing have definitely increased.

Are you listening, B & N? Or will you ignore the customer complaints and continue to drive them out of the store?

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john - 25 d 12 h ago

My name is john i live in Worcester MA. I go to barnes and noble maybe twice a month to by a coffe and read a magzine. Rhis past week when i went back i purchased a coffe turned around and the manager confronted me and told me some one saw me may ubseen jesures out side there window earlier in the week. She then told me to leave and not come back or she will call the police. I did not do this but i have no way of defending my self

I thought in this country your innocent untill proven guilty.

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Suzette - 23 d 15 h ago

1

Not as far as B & N is concerned. I have recently received similar treatment by B & N store security, with LP coming out, standing in the aisle and examining books I was just looking at, to store security staking out the restrooms.

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