Information, reviews and public commentary for US companies

 

Barnes & Noble

Rating
1.105793
Web
http://www.barnesandnobleinc.com
Address
122 5th Avenue #2
New York, NY
10011
Contact
William Lynch
Role
CEO
Phone
(212) 633-3300
Fax
(212) 675-0413
Employees
30,000
Twitter IDs
@BNBuzz
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Anonymous - 1 d 5 h ago

0

Went to pick up 2 books for my grandson and the manager at the 5th Ave store in NYC refused to apply a in store coupon that was sent to me via email! The books were a lot pricer that online not just by a few dollars!

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XXXXXXXXXXXXXXXXXX - 23 m 19 s ago

1

That's Banes and Noble for you>

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False advertisement for free delivery - 2 d 11 h ago

1

Cant get through on hep line, trying for 3 days. Mislead that if I bought 3 books I got free shipping, but then I got signed up to amazon prime with a $10.00 /month charge. Again, mislead and I didnt even need all three books, and I DONT WANT ANY OF THEM. pLEASE STOP TRANSPORT AND RETURN TO YOURSELF. I have cancelled Amazon Prime which I foolishly followed Barnes & Noble instructions. Unfair advertisement . Order #(hidden)

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XXXXXXXXXXX - 24 m 9 s ago

2

That's Barnes and Noble for you

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Long time pissed off customer. - 4 d ago

0

Just wanted to let you know someone that works at Barnes & Noble headquarters stole my credit card information a few days ago and decided to try and charge multiple charges to my card. I will be pursuing charges. You need to keep clients information more secure through Nook. I'm very disappointed in this as this isn't the first time this has happened with your companies employees deciding to steal my information and use so I foot the bill for their shenanigans. If this is how your company runs I will just have to go with a Kindle for my reading needs.

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SSSSSSSSSSS - 3 d 3 h ago

3

You should prouse charges on the person and Barnes and Noble.

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BBBBBBBBBBBBBBBBBB - 7 d 5 h ago

0

Just wanted to know why Barnes and Noble, don't discounts to veterns? Is it becasue, Barnes and Noble that cheap or don't like the militar and veterns .

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XXXXXXXXXXXX - 5 d 17 m ago

2

Barnes and Noble is cheep.

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Gary - 6 d 7 h ago

2

What a terrible decision.

The other day I walked into my Albuquerque/Coronado Center Barns & Noble to browse and look for a particular CD I wanted to buy. What a shock! The audio department was completely degraded and a shell of what it was. A full half of the floor space was gone -- resulting in boxes of CDs sitting on the floor with no shelf space left to display them. What remains is a completely diminished experience.

And a glance over to what used to be audio department floor space shows a space that seems completely underutilized.

To make matters worse, there is no longer a cash register/computer in the department. This was not only a checkout convenience for your customers, but also served as a source for information. If one couldn't locate a particular item on the shelves, your friendly staff could always look it up on the computer and determine if it was in stock (and offer to special order if need be). When questioning your staff about this, he replied that he could always go over to the toy department and use theirs. How ridiculous! Management couldn't possibly have seen this process a viable. Not only is it inconvenient for staff and customers, but has the potential to leave the department unsupervised.

Barns & Noble used to be "the place" to go to browse and purchase CDs, DVDs, blue-rays and vinyl albums (and perhaps buy books while there). With Borders and Hastings gone, it was where one would go for a hands-on experience. Take that away and one might as well go to Amazon. Apparently my local B&N has caved.

Just thought you should know that your Albuquerque customers are not happy over this development.

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XXXXXXXXXXXXXXXXX - 5 d ago

1

Just wanted you to know Gary, that all the Barnes and Noble are like this. That is why most people are shopping at Amazon, because, you can buy your CDs, DVDs, and other things sheeper their.

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CCCCCCCCCCCCCCCCCC - 6 d 12 h ago

1

Just wanted to now why Barnes and Noble don't give discounts to veterans and to the military?

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XXXXXXXXXXXXXX - 6 d ago

2

They don't respect the military or the veterans.

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Anonymous - 5 d 5 h ago

2

That is why I don't go to Barnes and Noble. Because, they don't give discounts to the military or veterans.

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Communism will rise again - 5 d 11 h ago

5

boooks are stupid, i only read lables on ferbreze bottles

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Catherine Barrett - 11 d 8 h ago

0

Let me tell you why I buy from Amazon. I went to the beautiful Barnes and Noble today in Medina, OH and had 6 childrens books picked out. Had a baby on my hip, by the way. I got to the check out where I was greeted by Kimberly who obviously didn't want to be there. After she rang up my books I asked her if the buy 2 get one free applied. She didn't speak or look at me. She talked into her microphone and asked if it did evidently from another coworker. She then said to her, " thats what I thought" without looking at me said " that offer only applies to certain titles" I said, oh then I don't want them. she wasn't happy. She again, didn't look at me and handed me my coupon back. I said . "I'm sorry about that. She said, without looking at me again, "k" I then said to her... You were not very kind. I promptly left the store, went home and bought everything on amazon... cheaper.. and without an attitude. This is how stores go out of business.

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xxxxxxxxxxxxx - 7 d 5 h ago

1

You did the right thing, Miss Catherine .

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Susan - 12 d 13 m ago

0

On 10/28/2017 I order online Valerie's Home Cooking: More than 100 Delicious Recipes to Share with Friends and Family (Signed Book). On 11/03/2017 I received Valerie's Home Cooking: More than 100 Delicious Recipes to Share with Friends and Family UNSIGNED. I called customer service and I was issued a return label with a promise of a reshipment with the correct book that would go out on 11/03/2017 with expedited shipping. It never shipped! On 11/06/2017 after being antagonized by the customer service reps I finally spoke to Jasmine who informed me that there is no shipping after a certain point on Friday and that there is absolutely no shipping on the weekends. On 11/ 06/2017 I received an email that my replacement has been shipped, and guess what they shipped...not only did they not expedite the replacement...you guessed it...the wrong book AGAIN Valerie's Home Cooking: More than 100 Delicious Recipes to Share (UNSIGNED)!!! I called 2 seconds after I received the email and spoke to a person named Ronak, who again was antagonists and didn't seem to care that I was sent the wrong book twice. He said he would call back and although he called back...he had not fixed the issue or even offered any additional information. I have always like Barnes and Noble, but I will no longer shop there. I will get rid of my nook and take my business elsewhere

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Anonymous - 16 d 10 h ago

1

Chanel,I was in the store a while back you have a person that is miss treating the employees of your store talking crazy while the store is full of people something need to be done about it

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xxxxxxxxxxxx - 15 d 11 h ago

0

Have you ever that, the employees was mistreating that person, and the person was stinking up for themselves.

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BO BO BO BO - 15 d 7 h ago

2

Hay anonymous , have you think that the employee wa miss treating the person and the person was sticking up for themselves

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Screenplay Writing Person Anyway !! - 16 d ago

A non expensive book is not being sent (online purchase). Tracking at their site and UPS constantly explains only that a label for UPS was made but the update after that never happens (it never was sent or received by UPS). After a few calls and online chats about this, while no one seems to be able to do anything but instead tell me to wait the label thing out, I can no longer log in to Barnes and Noble site today as well, to ask a question or send a message or chat live. So I guess the trouble maker is finishing the job as well. I bought another book in the Barnes and Noble store which is not to far away. A more expensive version. Pretty damn good decision. I did because it is clearly not the company but lousy staff they are hiring. Probably just one of the tons of people that get a job while they deserve another chance as its always so well put in general. In result of all this chancing (taking a chance) a lot of businesses fail, hence why I decided to ignore this totally. To tell you the truth I felt uplifted, happy and pretty good when I took it from the shelves and changed my "waiting for a label by chance person" state of being, to "successful person due AWESOME study book" myself in a little fun time shopping. The shop is great btw. Learned something here !!! Conclusion: My money is gone, I can go to the bank yet another time to try force yet another company to send me my money back, but frankly am a bit tiered of all these kinds of things and would rather watch a nice movie instead. Perhaps Bridget Jones and also buy a new journal, perhaps at Barnes. How romantic! Oh btw, the small amount of money is not worth it, other ways I would have tried to get it back.

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xxxxxxxxxxxx - 15 d 12 h ago

Good look trying to get your money back.

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Catrice Houser - 26 d ago

0

I have been a customer of Barnes and Noble for many years. So there were a promotion going on in August, 2017 if you spend over $50.00 you will receive $10.00 gift card. I received my gift card via email on August 9, 2017. So I do like save things but no where does it state it expire 8/18. So when I called today I was told it expire. It never stated it on the email I am really disappointed in Barnes and Noble.

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xxxxxxxxxxxxx - 25 d 10 h ago

0

I would be very pass off at Barnes & Noble

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Survivor - 23 d 19 h ago

0

Barnes & Noble definitely SCREW their customers for their own gain & profit. They should change their name to: "Screw-over & Noble."

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xxxxxxxxxxxxx - 21 d 6 h ago

Very very true, Survivor

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