Information, reviews and public commentary for US companies

 

Barnes & Noble

Rating
0.647739
Web
http://www.barnesandnobleinc.com
Address
122 5th Avenue #2
New York, NY
10011
Contact
William Lynch
Role
CEO
Phone
(212) 633-3300
Fax
(212) 675-0413
Employees
30,000
Twitter IDs
@BNBuzz
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Barbara - 10 h 11 m ago

0

Your move from the free standing building with parking on Richmond Avenue, Staten Island to the Staten Island Mall made no sense since there is no easy access to the store from where you have to park. The walk from the parking lot to thei store entrance is a long one and not easy for seniors, persons with disabilities or parents with young children. It's bad in nice weather and impossible in winter weather. Sorry that I can't benefit from the move. Your old location was so much more convenient for everyone.

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ANONYMOUS - 2 h ago

This sounds a lot like Wesley Chapel fl

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Anonymous - 8 d ago

0

I have been going to the B&N store in Phila. Pa. located in Rittenhouse Square for almost 20 years and over the past few 2 or 3 years the overall quality of the store has greatly decreased. It has now become a filthy constanly overcrowded dive. There is trash from other fast food places or the cafe itself being constantly left on the shelves on other floors or all over the floor of the cafe. The floor in the cafe is NEVER washed, just swept occassionally, in fact it looks like it hasn't been washed in YEARS. There are literally MORE tables than chairs and due to that fact, it is EXTREMELY difficult to get a seat if you want to eat your purchases at the cafe. Also almost 1/2 of the tables and chairs show signs of disrepair (torn seats, wobbly, etc) I have even noticed that some of the shelves are now showing signs of disrepair as well (stripped, nails sticking out so that anyone passing by could get cut) The staff are barely knowledgeable regarding the selection which is poor due to the limited space and heavy focus on toys and other non book items. Each time I've had an pickup in store order, the employee I speak to can't find my order because whoever is in charge of filling the instore pickup orders does not put the orders at the pickup spot in a timely fashion or it is not listed in my current orders on their computer system. The staff also do NOT listen to any customer complaints about "customers" in the cafe who bring in food and drinks from other restaurants/fast food chains, which I'm sure is against health regulations in my city, or just sitting at tables using the free wifi for hours on end without ever buying anything from the cafe. In fact some of the homeless come into the cafe and use the cafe tables as a place to sleep as well as other chairs outside the cafe. I have complained several times about the the cafe and each time I get lip service saying that my complaint will be passed onto corporate or just given the 'There is nothing we can do' excuse. I even complained to corporate and they told me that they would pass my complaint to the store in question. However, since both the store staff and corporate are passing responsibility and accountability back and forh between them, NOTHING has been done to clean up the cafe or remove those who bring in outside food, the store is still filthy and there is obviously not enough staff to clean due to the sheer amount of customers that come in on an almost daily basis.

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ANONYMOUS - 6 d 9 h ago

0

This sounds a lot like the wesley Chapel FL store

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ANONYMOUS - 12 d 9 h ago

0

Just wanted just wanted to if it company policy for B & N employees to stick their noises into costumers personal lifes. If it's not, than you need to tale your Wesley Chapel fl store employees to mine their on business. Before B & M have low suit on their hands.

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GOD - 10 d ago

I guess it is their policy for their employees to stick their noises into costumers business. Because Ilthe same thing been happening to me.

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Tina - 14 d 10 h ago

2

If I use my extended warranty because I dropped my book how come I can't put another extended warranty on my new one

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GOD - 18 d ago

0

Your store in wesley chapel fl still sucks big time

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bay - 19 d 11 h ago

0

Was at a store near me. My 94 yr old mom has a Nook from years ago. The new 10.1 would not turn on. All I want to know is if the Font size will increase larger than the old one (I think it's the 6). The clerks didn't know. Just tried to use chat. All they wanted to know is what the make and model of the printer is that I was trying to use. I repeated myself because my mom can only increase the font one more time and at that point she won't be able to see the words. Again make and model. Moral of the story? Don't go to Barns and Noble if you have simple questions. They can't or won't answer them!

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ANONYMOUS - 19 d 4 h ago

0

So true bay

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DD COPPER - 18 d 2 h ago

0

You most be taking about the Wesley Chapel fl store

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GOD - 18 d 2 h ago

0

Your Wesley Chapel Fl. Store employees, are still ass holes.

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colleen k - 31 d 1 h ago

0

I am forced to use B&N to send books to person incarcerated. Likely because DOC employees are as incompetent as federal employees. Compared to Amazon shopping you are 2x's the price, out of stock on classic books, and have a difficult website. Do you have criminal or government protection somehow to remain in business? Is that how/why you have not gone belly up? Have you bothered to look at your reviews to note that they avg. 1/2 stars?

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ANONYMOUS - 19 d 4 h ago

0

They probably do have government protection to stay in business

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Unhappy customer - 18 d ago

I too was trying to send books to a incarcerated person i noticed my billing info was wrong so i corrected and. Boom charged a second time for my order contacted them and they say they see one charged returbed but can not verify the second charge will be

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Unhappy customer - 18 d 36 m ago

0

Called barns and nobel corp number because I had Went online and ordered books for my son.. I went to check the staus of my order and noticed my billing information was wrong, so i corrected it and after updating my address i was charged a second time for my order. iIcalled B&N instantly and was told by the rep i was only charged one pre authorization charge but i could see two on my online banking statement and I explained tjis to the gentelman who again said MA'AM i only see one pre authorization. So i ask for a sup who was not that helpful either she did say she could see both pre authorizations but there was nothing that could be done to cancel o e of them. Her solution was to just cancel my entire order and wait to see if. Bothe charges reverse.So i said to cancel the order and sge did that for me. She stated at this time she could see one of the two charges was reversed but not the second one and that i will just have to wait 7-10 days to see if that one falls off . So i contact my bank who sees both charges and assures me one has been reversed and will be returned to my accout ASAP, but the second one is still a pending charge to contact barns and nobel to verify that it will not be charged.Sp i text with customer service who could only tell me " one charge has been reversed andthat i need to wait 3-5 days and see what happens. All i wanted was verifacation that the second charge would be returned but not o e person can.provide this I have spoke with a Live. Customer service reps,a supervisor, a texted support and chat rep. All of them say the same scripted answer

After checking, we have confirmed that your order #(hidden) was cancelled. Please be advised that you will not be charged for any portion of this order.

When you place an order through our website, your credit card is authorized for the amount of the order, which puts the funds on reserve. The charges are not made until the order ships. If your order is cancelled for any reason prior to shipment, we immediately release the authorization. However, depending on the bank that issues your card, it may take 2 to 5 days for the funds to be unreserved, a process over which BarnesandNoble.com has no control. Please accept our apology for any confusion or inconvenience in this matter.

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Rick - 31 d 15 h ago

0

Dear B/N,

I used to be a regular customer at your retail stores. I receive numerous gift cards from my family members. I recently received another 10% coupon via e mail which I frequently receive.

Yesterday I purchased over $80 of magazines for a friend in the hospital.

The sales associate said the coupon on my phone was not valid for magazines. After some discussion asking why, he said the manager was not going to honor my coupon since the coupon did not apply to "printed material".

I honestly feel this is deceptive advertising. I frequent your stores monthly as I have multiple residences and subscriptions are not convenient for home delivery.

Based on my recent visit to your store with my bogus coupon, I am not returning to any of your stores. I'm asking my wife and children to discontinue purchasing your gift cards.

I feel your customer service isn't what it used to be which is very disappointing. My daughter's are avid readers and feel the same way.

As a side note, the customer behind me heard my discussion. He to had the same coupon. He left his order on the counter and left the store.

Rick Race

Former Customer

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Angry customer - 35 d 10 h ago

0

There customer service sucks. They are rude yell at you when trying to get order status refuse to provide a manager corporate office and email and I found ceo and lady that answered was even worse and no compassion did not care

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Scott - 35 d ago

0

So true about barnes and noble

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Another angry customer - 35 d ago

0

This so so so true about barnes and noble

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Another angry customer - 34 d 37 s ago

0

So true about their customer service

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Angry customer - 35 d 10 h ago

0

Here There customer service sucks. They are rude yell at you when trying to get order status refuse to provide a manager corporate office and email and I found ceo and lady that answered was even worse and no compassion did not care here is their corporation # that is not helpful im on hold for ever (hidden)

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Another angry customer - 35 d ago

0

Hey angry customer, you are not lying about barnes and noble

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KP - 36 d 14 h ago

0

they ruined my daughters gpa, put her scholarship in jeopardy and no one cares and over 45 minutes on hold is beyond rude and wrong. we ordered textbooks the day before her college class winter session was starting ( we had to wait to see which books we needed) we paid for the fastest shipping possible which was for 3 days later. a week later we still couldnt track the order so we called and the first time after 57 minutes on hold got no where with anyone and called back afterwork and spend 46 min on hold before being told the order was cancelled on their end BUT WE WERE NEVER NOTIFIED no call no email nothing. and now noone will get on phone at the corporate level to explain anything to me. i am going to call a lawyer.......if she loses her scholarship money due to a bad gpa over this they can pay what she will lose but this company is BS to take money, ruin lives and you have to waste a day to even try to contact them....BULLSHIT all around

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Anonymous - 37 d 14 h ago

0

My account was hacked last week and bogus orders placed. Over 20 of them. All different credit cards and addresses. I tried to call and was tranferred 3 times, then disconnected. Sent an email and got a response giving me the same number. Called again, OVER 45 MINUTE WAIT. So I am posting here, it's their loss. Over $2000 in shipped items. I am done

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