Bashas - Maricopa
This is not the first time this has occurred and each time I say something to the manager on duty but nothing get resolved. Today I went to do my regular shopping and to pick up a few special ad items. I found the sale items easily but could not find an item on my list so went up to Service Desk which was being manned by the manager. I waited approx. 4 minutes while he spoke to a man; once during that time he said "just a minute". I waited another minute then decided to check out without continuing my shopping. There were at least 6 people in each of the cashier checkout lines so I went to self-service. As I left I saw him and said "you are woefully understaffed". He replied "this is what I have for today". I should note that an oriental woman was standing at the self-check out when I went up to the Service Desk waiting for the manager to help her; her screen said "wait". I had completed my check out and she was still waiting for help. This is very, very POOR customer service. For me, unless there is some item that is on an extremely great sale price, I will begin to do my major grocery shopping at Frys. It is too bad since you are a "hometown" grocery chain. I don't know whether the manager did not staff appropriately for a Friday or whether he is constrained on labor costs. I am not willing to stand in long lines or not be able to get help from staff to find an item just to save a few dimes.
Are you aware that your store 093 Food City in Avondale has their employees clock out and continue working until their task is complete because they are short on staff and they don't want to pay the extra time. And are told they will get let go if they don't do so as told.
Staff in service deli at Sedona store are awful!! Linda, the manager of the department is ill-equipped to be a "manager." She is clueless to customer service & the understanding that if the customers go, so does her job!! I can speak up for myself, but I truly feel sorry for the many elderly customers that experience the lack of respect & appreciation of a customer from your deli staff. Was in store today, 11/18 & spent $273.00+. Purchased boar's head 2lb meunster & Lacey Swiss cheeses, 2 lbs of sweet slice ham & turkey breast. The associate stuffed 2lbs of item into 1lb bags & when I asked why he didn't put items into 1lb bag each, he replied "I am the only one here!" & Linda, the manager laughed.