Dear Mr. Basha,
I had placed an order at your Basha's at Carefree Az on Oct. 10 for my mothers funeral on Oct. 13.
We placed orders for bakery trays and a large fruit tray from the deli both to be picked up at 8 am on the 13th. When my husband got there at 8 am he got the bakery trays then proceeded to the deli. At the deli they claimed not to have an order. I described the women who took the order to my husband over the phone and he was told there was no such women working there. The deli manager said she would make up a fruit platter for us to be picked up at 10 am after the service. He agreed and when he returned to the deli at 10:15 she had not even started the fruit platter. This is such poor customer relations. We could not wait again for them to fill an order that was placed way in advance. This was such and emotional time for me and my family. We were having a house full of people and this added stress and aggravation was not necessary. I have shopped at your store for many years and was never treated so poorly with a nonchalant attitude, There was not even an apology or any remorse.
I would like to bring this to your attention so you are aware of the poor customer service at the Carefree Basha's.
Thank you for your time,
Deer Bashas I've been a customer of your store for 17 years since I moved to Arizona when I worked in California I was employed by Lucky's Market I've noticed recently when I go into your stores to 2/3 of the check stands are being used for storage for trash for extra cards empty water containers and go packs when I work for Lucky's who would not allow this to happen in front of the store as that as what the customer first sees when he walks in to see cash registers being used for for storage leads us to believe that your store never planned on being busy enough to use them when I work for Lucky's we always kept all of our cash registers clean and look to look as if they were ready to be used at any moment to walk in and find storage and trash in the front of your stores the store that I'm tickly talk about right this moment is store number 22 but I've noticed it that it's a habit and all of your Mesa stores if you wish to contact me you can contact me at my number (hidden) my name is Arthur
This Basha Woodlands Village Store in Flagstaff Arizona sells rotten apples. I called the store and explained to a store representative that I did not have receipt, but I had the Basha's shopping bag and the rotten apples. He said "Too bad, you need the receipt" and basically hung up on me. I should have been allowed to return the apples but I guess Bashas is not interested in believing an honest person who has shopped at Bashas for many years. I won't be shopping at Bashas anymore. What a way to treat your customers....Horrible. SHAME ON YOU!!!!!
Bashas, Why Don't you respond to any of these complaints?
Are you aware that your store 093 Food City in Avondale has their employees clock out and continue working until their task is complete because they are short on staff and they don't want to pay the extra time. And are told they will get let go if they don't do so as told.
They need to call the labor board.
Bashas - Maricopa
This is not the first time this has occurred and each time I say something to the manager on duty but nothing get resolved. Today I went to do my regular shopping and to pick up a few special ad items. I found the sale items easily but could not find an item on my list so went up to Service Desk which was being manned by the manager. I waited approx. 4 minutes while he spoke to a man; once during that time he said "just a minute". I waited another minute then decided to check out without continuing my shopping. There were at least 6 people in each of the cashier checkout lines so I went to self-service. As I left I saw him and said "you are woefully understaffed". He replied "this is what I have for today". I should note that an oriental woman was standing at the self-check out when I went up to the Service Desk waiting for the manager to help her; her screen said "wait". I had completed my check out and she was still waiting for help. This is very, very POOR customer service. For me, unless there is some item that is on an extremely great sale price, I will begin to do my major grocery shopping at Frys. It is too bad since you are a "hometown" grocery chain. I don't know whether the manager did not staff appropriately for a Friday or whether he is constrained on labor costs. I am not willing to stand in long lines or not be able to get help from staff to find an item just to save a few dimes.
Staff in service deli at Sedona store are awful!! Linda, the manager of the department is ill-equipped to be a "manager." She is clueless to customer service & the understanding that if the customers go, so does her job!! I can speak up for myself, but I truly feel sorry for the many elderly customers that experience the lack of respect & appreciation of a customer from your deli staff. Was in store today, 11/18 & spent $273.00+. Purchased boar's head 2lb meunster & Lacey Swiss cheeses, 2 lbs of sweet slice ham & turkey breast. The associate stuffed 2lbs of item into 1lb bags & when I asked why he didn't put items into 1lb bag each, he replied "I am the only one here!" & Linda, the manager laughed.