Information, reviews and public commentary for US companies

 

Belk Incorporated

Rating
1.032698
Web
http://www.belk.com
Address
2801 West Tyvola Road
Charlotte, NC
28217
Contact
Thomas Belk
Role
CEO and Chairman
Phone
(704) 357-1000
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A loyal Belk customer pained at loss of their CHARM - 1 d 3 h ago

1

I went to the men's section in Belk's at Dallas Galleria. As I was exiting the escalator I came upon this - total idiot for a manager - black guy dressed like he was trying to copy Steve Jobs (wearing a turtle neck), but acting like a total prick and giving a dressing down to two employees under 5 feet (apparently for speaking with each other). This guy probably couldn't handle pressure as a manager and lacks management discipline or style and probably likes creating a freakin scene right on the floor with customers around. This person needs some anger management classes at the very least and/or the best of employees will be heading for the exits with the holiday season, that would be a real shame. The morale appeared low in the store but no points for second guessing why!

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Jean - 2 d 11 h ago

How do I get in touch with someone from the corporate office? I'm hoping THEY will answer my emails about being sent the wrong item from Belk since nobody else has. Thanks!

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Dena Sandborn - 3 d 24 h ago

0

I am so angry with this company I could scream from the roof top. I received a order that I want to re/turn called for a return label in November that lady on the phone said we will get one in the mail here it is middle of December many phone calls and many emails and no re/turn label yet even though many have said they would get one to me ASAP. I have no Belk near me when I am in Tn I do lots of Belk shopping but this is un called for the way I have been treated on my re/turn will never on line Belk shop again come on folks where is the Southern hospitality here..

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Lynn - 47 d 7 h ago

5

I have dealt with Belk for many years! I was fortunate last week to be at store 0017 (Hanes Mall in Winston-Salem) my adult daughter met me there to take advantage of the charity sell for my grandson! 2 associates Jamayla and Camille were the most fabulous associates I have ever dealt with! They worked with me for at least 2 hours! ( I spoke to the manager - N. Cook to praise their help that they gave me! ). They were patient and helped me to complete my Christmas shopping for my grandson and 5 great nieces and nephews! I had no idea I was getting a head start on Christmas shopping! My daughter said she had never had two people so wonderful! She even called her husband when we left to tell him! They had such knowledge of where everything was and picked out outfits much better than I could ever have done! I asked them if they weren't to go on a break and they both said "we are fine"! I am thankful to be blessed on that day to meet these two women! They made my day beautiful! They put the fun back into shopping! Every associate should be that kind, patient and so respectful!! Please acknowledge these associates!

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Judy - 3 d 8 h ago

I can not stress enough to shoppers DO NOT order anything from Belk. A customer service representative promised that I would get a credit owed me on my order, but said that it couldn't be applied until after the order had shipped. He even went so far as to say that he was noting my account so that when I called back when I received notification that the order had shipped, I wouldn't have to explain the situation again. When I called back, I was told that I would not get the credit. I tried to escalate to the supervisor, but was put on hold. No supervisor came on the line. I was deceived by a bunch of crooks. When I tried to call the corporate number, I received a non-working number recording. Never again!! Zero stars!

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Annie - 3 d 13 h ago

1

Very very disappointed with Belk. Made a purchase on line and was sent the wrong item 3 times!!!! How do you run a business like this? Still no resolution

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SSpears - 3 d 20 h ago

0

Yesterday 12/11/18 I was in line to purchase some pants and was third in line, the clerk helped them other two when I got up there and placed my item on the counter, she left, she said you need to find somewhere else to check out, I have to go to the bathroom. Now, I understand emergencies and all but why not tell me earlier, can you go to another register I am having an emergency, no she helped them, talked to them, talked on the phone about changing her work schedule and some paper she is supposed to turn in at 4:00 and them BAM...sorry you are not important and that one item is going to have to be purchased elsewhere....I was so angry, I did find another register and I told them what happened. They told me her name is Ruby, the rude one that treated me like that....Rude Ruby!!!!

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Disappointed in Belk! - 4 d 9 h ago

We were in the Maryville, Tennessee store Monday, December 10th and bought clothing. We were going to use our $15 off $75 bell bucks coupon valid December 5-11 sent to us by email after buying items for Christmas online. The coupon sent to us would not work and it should have. The staff tried several times but it would not work. Way to go Belk!

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Monica - 5 d 9 h ago

1

Wow. What has happened to my favorite store?!! It is now a jumbled mess with very few employees and a "do it yourself" shoe department. My store in Flower Mound Texas used to be a nice place to shop with room to talk and look around. Now all these racks are crammed where you can't even look at the clothes. Chaos. They don't carry the nice quality brands anymore and have taken on cheap shoes and clothes. Very disappointed in Belk. I have a feeling I will be shopping elsewhere. Poor moral among the sales people left. I give it a year before this store closes.

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Disappointed - 5 d 16 h ago

What has happened to Belk in Trussville, Alabama? This is the only department store in town, but it looks more like a bargain basement clearance house. I've seen better organization in a Salvation Army store. Your aisles are constantly crammed with racks of clearance merchandise that are so jammed packed no one can shop them, let alone shop the new items. I've even overheard employees complaining they cannot restock the racks or find certain items. This location used to be a very nice, now it's not only a chore to shop there, but depressing as well. My husband refuses to even try. Please reevaluate how you handle last seasons merchandise! Sale and clearance items need a very short display life. What is the point of hanging on to old merchandise if doing so makes finding new items impossible? If you want to compete with online shopping then you need to make shopping your store a desirable experience.

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Anonymous - 5 d 16 h ago

1

I find it very frustrating and disappointing that Belk no longer offers gift boxes for their merchandise. I have been a faithful Belk shopper for many years but that may be changing soon!!!!! So sad about the way Belk is changing and not for the better

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Chris - 49 d 16 s ago

Your store in Kill Devil Hills used to be so nice, now it's just trashy. Why are you doing this? You bring in so much stuff there is no room to look at things. The items aren't good anyway. Can't find any Ruby Road items either. For the last 3 years this store has gone down hill. It's not worth going to anymore.

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TMD - 5 d 17 h ago

0

The same in the Statesboro and Vidalia stores. You can't get down the isles to look at items.

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Holiday Shopper - 7 d 14 h ago

5

Recently went to Belk in Ashland, KY. The girl at the jewelry counter named Becca was the most helpful, sweetest girl. She helped me with everything I needed and took her time caring about all of my needs. Belk needs to hire more people like her. Loved her to pieces! Great experience.

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Frustrated - 7 d 17 h ago

1

The young sales girl in the shoe dept at Belk's at Bridge St here in Huntsville, Al. was so rude! I was looking at boots and she came from the back, looked at me and never said a word! Then she went and stood up by the aisle never asking if I needed help, never greeted me, just ignored me! I finally went over to a man in another part of the shoes and asked if he could help since she was not interested. He was very polite and helpful and HE got the sale! This day and age Customer Service training should be required for new hires since they don't know how to speak to people.

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Anonymous - 10 d 13 h ago

My daughter has been working for belk in Southern Pines for over a month and still hasn't gotten paid b/c the HR girl won't take her paper work and tells her to file online. But when my daughter asks for help online getting set up, the HR girl is NEVER at work or won't help her. Is it even legal not to pay someone after a month? She's only 16 and she's getting walked on...

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MYRTLE BEACH TOURIST. . . - 22 d 6 h ago

1

Recently I visited Myrtle Beach for Christmas performances at the local theaters. On traveling through town with a number of senior citizens, we went by the Myrtle Beach Mall where the Belk store is located. The outside of the building was such an eyesore for that area; I felt I HAD to write to see if there could be a "facelift" so to speak with the outside being renovated or at least painted. Terrible testimony of Belk's management's approach to keeping their sites attractive to customers.

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Anonymous - 26 d 13 h ago

0

I purchased two pair of Steve Madden shoes two weeks ago and they were stolen from the register by another customer. The cashier clerk actually handed the customer her shoes in her hand but she also decided to pick my shoes up as well. They rolled the store cameras that day and seen what happened explained it to me and the clerk. The department manager answer to me was let's see if they return the shoes back before I give you merchandise out of the store. I did leave the store with know merchandise and still haven't received my shoes. This is poor customer service and I have no reason what so ever to make a purchase at the Belk store in Tupelo, MS store #0671. Thanks

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Matilda - 27 d 12 h ago

3

Hey Belk,

You guys need to modernize your return by mail system. I had to call your customer service number and wait 24-48 hours for a return label to be e-mailed to me, before I can send an item back. What is the issue? I shop at Macy's a lot also, and I can print a return label online directly from the website with no hassles at anytime without calling customer service. Yes, it is unfortunate that I live 50 miles from any major department store, so returns are going to be a part of my life because some things just don't fit or work out. There is no excuse not to make this process easier for your customers with all of the technology that we have available to us. It makes me think twice about ordering anything from Belk because returning something by mail feels more like a hassle than an efficient process. You should get your computer guru's on this immediately. IMMEDIATELY!

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Dying Granddmother - 29 d 14 h ago

0

This Christmas my granddaughter will not be with me this because her new manager will not allow her to have any time off for Christmas. BELK does not appreciate their employees nor have any compassion for them. She never asks for time off but Christmas. I'm getting old and I need to spend my remaining time with my granddaughter. It's a terrible company and if you don't value family then this is the job for you.

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Meishka - 29 d 19 h ago

0

Dear Sir/Madam

I was really pondering on if I should write this review but I don't want anyone else to encounter what I encounter. I was interviewed for a job with Belk.. and interviewed by Aleska. When I arrived for my interview I got assistance by a lady in the Home Dept....she showed me where to wait on Aleska but another lady came out and with such an attitude she said, who are you, I told her my name, who are you here to see, I told her Aleska....who called you for this interview...I told her Phebe...I was hired on the spot. 2wks later Phebe contacted me and we set up for me to come in the store on a Monday for training. I arrived 15mins early and Phebe never came out to greet me but 2 black guys came out...No name tag and didn't introduced themselves. They were very rude. One was bald headed and asked me what am I needing Phebe for advised him that I was there for training...Asked me my name I told him, he said no you're here for paper work and paper work only. I was confused. He ask for 2 forms of id which I didn't have so the other guy stated to me that you cant start working without it. I informed both that I will come back with both forms of id on the next day. So the bald guy continues to say well she tried to call you (Phebe) and your voicemail isn't set you and I will need you to set that you. Me: blankstare. I was so uncomfortable...so pissed off...I called and left a voicemail for Phebe or Aleska to call me on this matter and a week later I got a call from Phebe and I informed her on why I wouldn't be taking the job and what happened......See God shows us things that sometimes we like to ignore. He first showed me that the lady that greeted me before my interview and then the 2 black guys that this wasn't for me but I was so excited to start working the 2nd job because I have 2 kids in college and the extra money would help me a lot but your 3 employees ruined that for me

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sanjeevptk123@gmail.com - 32 d 17 h ago

Dear sir/madam

Good day

I am Indian and I live in India some people demands the money due to your company job offer plz tell me sir this is right or scamer

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Anonymous - 36 d 8 h ago

0

You will DEFINITELY not like my review. It is reference to one of your eCommerce centers, your Jonesville South Carolina location. The powers that be really need to take a very close look into the daily operations and the upper management and staff of that location and find out why they have tenured employees leaving and/or tenured employees, who have more than 3 years of service, have no history of any disciplinary actions of any kind, all of a sudden getting fired, due to false accusations and false statements being written against them. Several, very good, long standing employees have either been fired or voluntarily left due to unfair treatment by upper management who have targeted them, for reasons unknown. These employees weren't new employees, meaning 6 months to a year. One was fired on September 27, after 4 years of faithful service, working her way from a putwall associate, through every department, with the exception of maintenance and inventory, to training. There was a tenured forklift driver, who was employed for at least 3 years. Multiple managers, leads, supervisors. While the employees that actually care about the company are being fired behind false accusations, there are managers and supervisors remaining, who engage in conversations with their staff regarding how big their male body parts are and what size condoms they use. There are supervisors who brag about how they are having sexual relationships with other employees that work for them. There are managers that are blackmailing employees into writing false statements on other employees to get them fired and bragging about it. You have managers and supervisors that target employees in order to manipulate situations to get them written up as leverage, in an effort to do what it takes for the end result to be to get them fired. or to make them quit. There are supervisors and managers who are in relationships with each other. There are supervisors and managers who are bragging about how they don't like other employees and will do anything to get them out of the plant and the new plant manager that you recently put into place knows everything that is taking place and condones all of it. The managers and/or supervisors are never held accountable for their part in anything. They are able to do whatever it is that they want against whoever it is they want and get away with it, now matter what the outcome is and it is not fair to the person that they target. What type of business are you running? What type of message are you sending to your employees? You recently lost an absolutely great employee based on a blatant, bold faced lie and when employees tried to go and defend her and show proof of the lie, they were turned away and told by HR that they were not taking any statements on that employees behalf because the situation had already been handled. That employee had been a very faithful employee with your company for 4 years. FAITHFUL!!! Her home burned down. She still came to work. Worked overtime when needed. Had a great repore with employees, was well versed in all departments in the plant, very dependable, very helpful, not one mark on her record in 4 years until, all of a sudden, this year. That is the type of employee you want in your company, but, apparently, your upper management staff didn't. Someone in your corporate office needs to investigate what's going on in your Jonesville plant, very closely. It is not a good look when your greats workers are being run off in droves to keep the bad workers.

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Anonymous - 36 d 8 h ago

1

I went into the Belk store this evening in Aiken, SC and was very displeased to be shopping and hearing employees or employee and customer (not sure) in a conversation about strippers. (The girl was sitting in the Estee Lauder chair and the guy was standing by her.) When I'm shopping, I really don't want to hear that kind of talk...heard the guy tell the girl that she should think about stripping...Do you know how much they make? etc.

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Anonymous - 38 d 14 h ago

You most likely are not going to like my review, there is a product that I wanted and I called your store for the hours in Deland Florida and was told that they open at 8 o'clock. Because I wanted to get this product I want to make sure I had it I went there at 8 o'clock to find out you don't open till 10 o'clock . When I finally got to the store at 10 o'clock I was told the product was sold out this is a brand new item in your sale brochure and the sale doesn't start till 10 o'clock this morning so how in the heck can you be out of this product. I am so amazed and so disappointed in the store just cannot believe it if there's anyway you could help me find this product, please have someone call me.

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