Information, reviews and public commentary for US companies

 

Belk Incorporated

Rating
1.054545
Web
http://www.belk.com
Address
2801 West Tyvola Road
Charlotte, NC
28217
Contact
Thomas Belk
Role
CEO and Chairman
Phone
(704) 357-1000
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Susan VG - 5 h 47 m ago

0

I noticed the "Modern" and "Southern" signs on your doors when I went to your store on Riverstone Pkwy. in Canton GA. A MODERN store has scanners so a customer can find out the price of an item without waiting in a long line for a cashier. When I inquired about a scanner I was told "We had one but it is broken and hasn't been repaired" The store is very difficult to maneuver with the aisles leading to walls and large pillars. This means a customer, with a cart, has to BACK OUT of the aisle. Merchandise is jammed packed on the rack adding to the navigation and selection problem.

I left the store empty handed. I have heard from friends what great sales you have. I will not be returning.

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Concerned Employee of Torrid - 9 h 20 m ago

Someone from Belk needs to investigate the hiring and firing at Hot Topic seem like they are targeting a certain group of people.

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annoyed - 4 d 10 h ago

0

You leave a child on the sales floor alone even if it's for few minutes!! This is outrageous. You don't leave a child on the sales floor alone for anything to happen. Thank goodness she wasn't my child because I would be taking this alot further than just a complaint. Ahoskie,Nc

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YW - 4 d 12 h ago

2

I placed an online order on November 11th for 2 pairs of shoes for $69. Last night I checked my bank account and I was charged another $21+. When I called and spoke to customer service about the additional charge, which was not authorized I was told that because the shoes were being shipped from 2 different locations, that was the reason for the 2nd charge but it would come off in a couple days. Are you serious? 1) It's not my problem how your logistics is setup that items shipped from different locations; 2) I never authorized the 2nd charge, nor was there any advance notification this would happen. I guess it's a good thing I reduced my basket from 5 to 2 shoes or else I could have some serious problems on my hand. I will NEVER order online from Belks again for this reason. The cs rep was very helpful and nice and said it was who Belks uses as their credit card processor. Well obviously whose ever over this area at Belks needs to have a come to Jesus meeting with their credit card vendor. This is totally unacceptable.

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Lee - 6 d 9 h ago

1

I hate to complain, but this is probably the 4th time that I have gone to Belk with the sale flyer and found that nothing I could find applied to the coupon. The coupon says "$10 OFF your first $25 or more regular or sale priced purchase storewide." Then on the next page in tiny text is a long exclusion clause which includes a list of everything that is on sale: "Early bird, Night owl, Doorbusters, Bonus Buy, Super Buys, Everyday Value..........", therefore the only thing the coupon will apply to is regular priced items. I picked up 2 items that had signs saying " Sale 50% OFF". You would think the coupon would apply, the sign says "SALE" but NO. I was told anything 50% off was NOT considered a sale but rather a doorbuster, a bonus buy or a super value so the coupon doesn't work. I am considering not shopping at Belk anymore because of this. I feel that this is trickery and dishonesty to get people in the door with trick advertising, not exactly false advertising, but definitely trick advertising. I will gladly take my business to Dillards or Macy's. I grew up in SC and I am a long time customer at Belk, however, I do feel that this is unethical and taking advantage of customers.

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Eric - 6 d ago

1

I had the SAME exact experience tonight at belks. I too am from SC and long time shopper of belks over the years. I got up to the register when I discovered this trickery.

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LR Marietta - 5 d 11 h ago

3

Look at the back of the Macy's coupons, the Kohl's coupons and just about every other store coupon. They are all the same! That is why I rate Belk as average. I guess you can shop at Amazon and Ebay.

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Cathy Digennaro - 8 d 6 h ago

5

HI, I wanted to Complement a lady named Susan who works at your Clinique counter at Belk's in Summerville, SC! The day I was visiting my brother in SC I decided to go to your store and buy a lipstick ,I met the sweetest lady ,who by the way was watching more then her own counter ,but gave me such good help,advise and you could tell she was such a caring person and so personable ! Susan is really a great asset to your company and I would hope you will thank her for me for such wonderful customer service!!!! Wish everyone was like Susan this would truly be a better world. I hope I am writing the right people and if not please tell me who then. Thanks for hiring such a great caring person. Cathy DiGennaro from Maryland

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Garland - 16 d 5 h ago

0

My wife and I have been customers of Belks for over fifty years. Since you folks bought this company, the quality of your service has deteriorated terribly. Three times I have been in the store in Greensboro at Friendly and could not find anyone to help me or to pay for merchandise I found myself. The last time I was there, I finally found a lady to help me. When I asked her if they would be getting any long-sleeve Saddlebred knit shirts in, she had absolutely no idea. I know Saddlebred is a Belks brand and I love those shirts. Therefore, someone should know if they will be getting more in stock. I am terribly disappointed in the change with this company and do not intend to shop at Belks again.

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ebsmith - 17 d 12 h ago

0

I am a 50yo woman. Belk was my "go to" store for gifts or nice clothing. I was just arrested for shoplifting nylons at Belk store in Jacksonville, NC. As I was standing beside a cashier collectively working through the problem, management took me and everything I had into custody. I never attempted to leave the store. Prior to arrest, sensors sounded as I approached the exit. I returned to cashier 3 times!! I gave all my bags and purse to the cashier to inspect, scan/deactivate and then asked a cashier to walk to exit with me and my items so she could scan me personally or particular bag at the door. While we were at the door working through this, I was arrested. After reviewing the video, the sympathetic police officer was very careful giving me tips. Belk officials harrassed me! There is a good case of discrimination. He lied to the police officer as well. This is going to be VERY expensive for all parties if we go to court.

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Sharon - 19 d 9 h ago

0

Your Belk Store at Valley View Mall Roanoke, Va has been very dishonest and unfair to "YOUR" loyal customers during the last few years of The Charity Day Event. It was observed, discovered and confirmed by management that not all merchandise was displayed for all customers to get the best deals. In particular the designer handbags. People travel a distance and make sacrifices to be there as early as 5:00am in order to take advantage of the great deals you offer at this time only to find out that the management made the decision not to put all that was available for sale out but to do it sparatical (by her own admission). Our time is valuable and we should not have to wait around to see what will be brought out at their convienance and at their discretion.

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Kristi Hunt - 19 d 11 h ago

0

I was hired as a part-time cosmetic consultant at the Department store Belk, Juban crossing, Denham Springs Louisiana, in July 2017. I was put on the floor with absolutely zero training, and it just so happened that Only a few days after I was thrown out there, it was "gift time for Clinique" I had a sales goal to meet. I was working both on the clock and off and it was approved by all managers so that I could meet that go for the company which was $12,000 in only three weeks. Shortly after gift was over and not only did I meet that goal alone, I exceeded it to bring up our store from rock bottom to the top 20 in the US. I worked like a dog because I'm very goal oriented. What I did not mention is I am a 49-year-old woman who has Parkinson's so working endless ours made me quite ill at times. I didn't give up. Just after My huge sales boost for the store, they hired another employee. Once the other employee was hired I was harassed virtually every day about one thing or another in front of customers and employees , keep in mind these of the same managers that called me on my cell when I was off work, in fact, on one occasion, I was at dinner with my boys, they knew I could do it so they called and ask if I could get six credit apps that I needed him within the hour this was at night so I called six or seven of my Family members and friends getting such information I Social Security numbers phone numbers and addresses. I called the store back with the information they entered it into the computer and again I helped the store reach another goal, feeling completely used I went to the manager Joshua, and said something to him and his response was "kristi, if you want praising, I'll try to start to praise you" I told him it wasn't praise I was looking for just respect. On October 6, 2017, I called the store and spoke to the manager April, I told her I was going to be a little late she said no problem. When I got to the store about an hour after I was there I was approached by Tammy another assistant manager who completely and utterly humiliated me in front of coworkers and customers by accusing me of not calling . I told her I did call and I spoke to April The other assistant manager and explain to her my reasons for being late which was waiting for sheet rock guys because my house had flooded a month prior and I had no walls she said that I did not call she had already questioned every manager made a huge scene . I then went and got April she said I'm so sorry Christy I thought when you called you were the Kristi in shoes I will go tell Tammy now it's my mistake. At this point I'd had enough so I walked out of the store . As soon as I got home I called and spoke to Carla who is I think our district manager numerous times she knew the entire story. Now I month later they are fighting my unemployment . Not only did my store violate labor laws in a huge way they also caused me to lose my disability income, because again I was trying to reach a goal to make the store proud. I would not recommend anyone working for this Company. In the meantime I plan to pursue legal action against Belk for their wrongdoings.

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JMC - 20 d 12 h ago

2

Dear Corporate,

Will you please address this to the Management of the Belk store at Park Place Mall in Huntsville, AL

I was told, when I asked, that the carpet has never been replaced since it was established, and the carpet is SO dirty that you can't avoid seeing it. It pulls down the image of the entire store, and certainly doesn't make you think of a good quality store. And, surely the company can afford cleaning people? As for getting the clerks to clean, they are so few (and over worked) that they wouldn't have the time.

Comparing this Belk to that of the Greenville, SC store that I remember in the late sixties, it doesn't seem like the same company,

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Susan - 25 d 10 h ago

0

This is in regards to the condition of the Belk store in Cape Coral, FL. I used to be a faithful customer but never again! The store is always in such disarray, the employees are too busy talking among themselves, and the carpet is filthy, and that is an understatement. This store needs to be cleaned thoroughly and hire people that care. I don't shop there any longer because the racks are not maintained, the dressing rooms are never cleaned out and I honestly don't care to put my feet on the nasty carpet.

What exactly is the store manager doing?

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JMC - 20 d 12 h ago

3

You could almost be talking about the Huntsville, AL store! Carpet is filthy and there is dirt sitting on the top of the cubicles in the dressing rooms. Has been there for four months that I know if, having moved here in May.

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Unsatisfied Customer - 27 d 8 h ago

0

I have never been so unhappy with a service in my life! I ordered a pair of shoes from the Winston Salem Belk October 13. I was told the should would take 3-5 business days. Here it is the 23 of October and I still have not received my item! I have talked to several people who cannot get the story together of where my package is! I was even told it was out of stock! Now there telling me that I would have to wait 10 business days in order to receive a refund! This is ridiculous! I asked for the corporate number and was told there isn't one! Never springing my money in here again!

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Over Belk - 74 d 4 h ago

0

Your assistant store manager, in Brunswick, Ga. is a fucking bitch. If I ever go back in there and she approaches me.... she is rude and nasty

So is Jason? Ever since belk sold out you've lost my respect. What kind of shit are you selling now? Old man belk would turn over in his grave if he knew what was going on!! I'd rather shop at Davids in Jesup, Ga. and drive AND overpay from now on! Done!

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Betty Sessions - 27 d 10 h ago

0

YOU GOT THAT RIGHT!!!

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Teresa - 43 d ago

5

I would like to tell you about exceptional customer service. I left my new iPhone in the restroom of the Bristol, TN store. I called the store and talked to Tina and asked if they had found one and where I had left mine. She said she would call me back. After around 30 minutes she did call me back and said they had found my phone! They searched for it even though I had not expected them to. I returned to the store and a very nice lady in handbags called and another wonderful lady brought it to me. I am very grateful and impressed. You have an exceptional team. Good job!!!

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Midwest - 43 d 10 h ago

Being from mobile,Alabama gulf coast. Mizzou being in the SEC why haven't they put a Bells here love the store.

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Mikki Barker - 48 d 6 h ago

0

Your choice to switch billing to Synchrony Bank was a huge error in customer service. I've had a Belk card since 1980. I mailed it back to you today in three pieces. I got sick and tired of receiving URGENT emails about a delinquent account balance that wasn't only NOT past due but wasn't due at all for days, AND I already had a payment scheduled.

Don't need added stress in this world from your billing system. This is one stress I can and WILL eliminate.

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retired and concerned - 53 d 8 h ago

2

Why has Belk dropped Benistar Insurance for retired employees beginning 2018? Worked 20 years or more? Forget having insurance.

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Paul Francis Doig - 55 d 6 h ago

0

Why is Belk running summer clothes...shorts, sandles, womens shoes...during SEC football on the first Saturday of fall? I know you are the official department store of the SEC. You might act like you are current and active in that endeavor. Football fans don't buy womens sandles and tank tops out of season...news flash! Get with it. Very annoying, huge waste of your ad time.

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Milllie - 283 d 9 h ago

5

Make whatever business decisions are best for your shareholders and your company. The Trump name is a liability and no ones needs a liability. Crybabies can shop elsewhere. Belk is too sophfisticated for many of the people complaining.

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Sandra - 283 d 6 h ago

I do not consider myself a cry baby, just saying with others it is a shame that a company is acting this way, they will truly be the losers without loyal shoppers, they need to stay out of the political business and do the right. Thing by putting Ivanka merchandise back in stores.

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Deborah Patterson - 276 d 13 h ago

That's right Sandra...The liberals are the cry babies.

Flagged for review. 
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Make America Great! - 253 d 5 h ago

Conservatives are right to make this a more police oriented white country. Trump knows the score, that is why his team is copying the Russian model. If liberals in USA would shut up and conform, we Can re-shape this cpuntry and once and for all silence the partisan media.

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Anonymous - 253 d 5 h ago

I agree. Lets become part of russia. They do not allow dissidents, kill the troublemakers like Putin does and make this country united.

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Red - 186 d 6 h ago

It's my understanding that the Trump line wasn't selling well. That's not the fault of the store.

Thanks.

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Little Foot - 176 d 8 h ago

I do think all the pulls of clothing was politics motivated. Shameful!

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Kat - 88 d 9 h ago

the store did not pull her clothing line until Donald Trump became President . Convenient I'd say. Do they regularly pull lines that are not selling well. I've been a loyal Belk customer until this happened. I was looking to buy a coat for my granddaughter and had picked out the one I wanted but all of a sudden everything Ivanka Trump was out of the store.

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