Information, reviews and public commentary for US companies

 

Belk Incorporated

Rating
1.004515
Web
http://www.belk.com
Address
2801 West Tyvola Road
Charlotte, NC
28217
Contact
Thomas Belk
Role
CEO and Chairman
Phone
(704) 357-1000
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Tina - 2 d 18 h ago

I was wondering if all the Belk's store have eliminated their mis-mate shoe policy or just the one in Florence Alabama. I am a mis-mate shoe customer and that is the main reason that I shopped at Belk. I was devastated when the sales associated informed me of this.I hope that you will reconsider this policy and reinstate it. My feet are a size and 1/2 difference and insoles and heal pads just won't make enough difference.

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Anonymous - 51 d 7 h ago

1

The store manager in Dothan Alabama treats his associates like crap for no reason at all and not with respect and does not go back and apologize either he is not running the place right nobody in that store likes him or the way he is running the place the associates and managers there will go in and work their butts off and he'll still talk crap to them or about them that place has gone downhill ever since he started there as a store manager it completely sucks it use to be a great place to shop and a great place to work now it isn't at all a good place to work or shop at just being honest several people have quit their jobs there because of the way he treats people something needs to be done and something needs to be done quick too!!!

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"A" is for "All in" management - 3 d 10 h ago

Anonymous - if you couldn't find a private HR phone number to discuss this issue, you did the next best thing, and hopefully, SOMEONE in Corporate will see this and look into it!

There are always some "sour grapes" who look for any reason to criticize their S.M., but, in my experience, a manager who is hard working and fair, generates employees who are hard working and fair.

There is no better way to alienate your employees than to indulge in idle gossip about them, vindictiveness (or passive aggressive behavior toward them, to be unwilling to "get into the trenches with them", or to withhold approval from them. Even when employees don't know for a fact that any of the above is going on, intuition normally rules. They WILL know!

Depending on which of those traits (and how often), a manager provides, they can contribute or detract from employee morale and productivity.

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Annoynmus - 46 d 18 h ago

1

I work at Belk and was told that our location was going to close with mall back in March, here it is May no change. The other Belk store in our city closes early why cant we. It costs the company more money to stay open then to close 30 minutes to 1 hourearly. Belk worries about credit and email capture and needs to focus customer service and maybe charm would up. Store manager sits in office and doesn't help associates on floor.

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Northgate Belk - 46 d 12 h ago

My store manager stays in her locked office with the loss prevention guy.

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See no, hear no, speak no.... - 3 d 10 h ago

Oops!

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la - 43 d 9 h ago

1

Good plan !Some very rude mrg need training on matters.

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"Rude Disease" - 3 d 10 h ago

Just a thought, but...there are MANY more rude customers than S.A.'s or Store managers, and while it is hoped that rudeness is not contagious.....

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Tina - 72 d 14 h ago

1

Yesterday I witnessed what should have been considered ethic and moral disrespect to the elderly. The cashier at the Belk store in my home town had talked an 80+ year old woman into the new Belk Mastercard. She was giving her all of her personal information very loudly for this card to get her 25% discount. The cashier was putting the woman in danger for probably a "kick back" for getting someone to sign up for the card. The lady did not understand what she was doing, and certainly didn't understand she would have two separate bills. I hate that I did not step in for the customers defense. No person should ever be asked to provide their personal information where other people can hear. This is an example of what is wrong in our Country right now. People constantly taking advantage of the elderly, young, and weak.

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Anonymous - 72 d 13 h ago

Happens all the time. It's heartbreaking that the sales clerk was so desperate for that $4 they get for a card application.

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Anonymous - 41 d 9 h ago

Those credit card applications can get their hourly rate of pay cut. If they don't meet the quota they really do lower their pay.

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Enough on the credit! - 3 d 10 h ago

Yes, that's true.

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Columbus resident - 47 d 14 h ago

0

I walked into the Belk store in Columbus, Ms and the Mac make up center had their music up so loud you couldnt think. The music selection was very distasteful. Rap music with the F***bomb every other word. Very offensive. Change the music selection and turn it down. I know that Mac is just renting that space but its a bad reflection of the Belk store, and from the comments listed below sounds like Belk has a lot changing to do or it will end up like Kmart and Sears.

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Anonymous - 26 d 15 h ago

Loud yes. F-Bomb, not true.

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The Truth Hurts? - 3 d 10 h ago

Uh, yeah....it is. Many different department stores receive the same complaints about Mac.

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A Music - not TRASH lover! - 3 d 10 h ago

Columbus resident - so TRUE! Many complaints about that! I'm surprised that in these times we live in no one has filed suit for an audio assault!

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Kristy - 30 d 15 h ago

0

I found penny items at the Tulsa, OK location. A lot of them. They ended up letting me have them but after I checked out and was getting ready to leave the manager came out and was so extremely rude saying I wasn't aloud to have anymore penny items again. That even if I come back and find them I can't have them. It's not my fault she wasn't doing her job and made sure those penny items were put up. These items were Christmas items, it's 5 months past Christmas. They have had plenty of time to pull those items. So ridiculous. Definitely not how you treat your customers

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GiGi - 26 d 14 h ago

Holy Crap the manager said that to you??

I worked for belk, it is the merchandisers as well as the store manager to make sure penny items are off the floor. If not it is FAIR GAME for customers.

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RC - 3 d 10 h ago

Well, Gigi - hope you never leave your wallet containing rent money in a dressing room, because another customer like yourself (Who must be a superwoman who gets thirty things done before the day starts, to be so judgmental!) is sure to relieve you of it!

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Pay Fair - 3 d 11 h ago

Kristy, just an FYI. I am not speaking on behalf of Belk, just saying: Items are "one cented" all the time; it's not as if a Christmas item is "one cented" (to my knowledge, anyway) on a specific date.

A pet peeve of retail employees are "customers" who only come in to find the one cented items, in an effort to bully employees into selling them for a penny, even though we have told them on numerous occasions that the .01 is just a code for us to remove them from the shelf. Frankly, I feel that this behavior is just another - of many! - form of shoplifting!

Why is this a pet peeve of sales associates? Because, like other forms of shoplifting, the PAYING customers are paying even more because of it.

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GiGi - 26 d 14 h ago

0

I worked for the Belk in Wilmington, NC an "apparent" Flagship store.

The manager are not trained, I have a degree and years of managerial experience, yet the mangers act as if they were educated in a trashcan. There is NO accountability for employees skipping out on their duties or leaving their boxes on the floor even when the store opens. The HR manager is a bar mates with most of the managers as well as the managers are bar mates with some of the employees. The employees deemed as "favorites" never complete sell sets or finish merchandising their product. Overall Belk NEEDS to hiring educated people to be in higher positions.

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To Ms. Educated - 26 d 13 h ago

Did you proofread?

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jimbo - 25 d 14 h ago

1

the Shallotte n.c. has been a disgrace for a few years now store managers must come from dollar stores the last few store mangers are a disgrace for a department store ive been a store manager for a large department store for 22yrs belk needs to hire better store managers

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RC - 3 d 11 h ago

Gigi - I too, am a sales associate with Belk, but my experience is totally different than yours: I believe that the policy to ONLY hire college graduates is one of the biggest mistakes they make.

While I raised my five children to think about WHEN, not IF they went to college, I also vehemently deny that a college education actually makes one more intelligent, or gifted in character.

The fact is, that today's college graduates seem to have not an ounce more emotional maturity, common sense, or even common decency, than non college graduates. Oftentimes, they seem to thrive less on "getting the job done", than on flaunting the authority that they have over others.

Further, many in management judge their employees merely on the word of their predecessor who often has innumerable mental health challenges, and delight in behaving in vindictive and even Machiavellian ways...

BTW - I do not have any college degrees, but, I probably spend (and always have) far more time reading a numerous assortment of materials, and am willing to think things through, while seeking first-hand, unbiased truth and justice. Name one college graduate who can get THAT with their expensive degrees!

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JC - 15 d 5 h ago

0

Mr. Thomas Belk you should hide in shame. Read these reviews. People don't make this stuff up. I don't go in the Belk in Trussville, Al because I leave mad & disgusted everytime. I was there today for 15 min & I was so grossed out I left but not before taking a few pictures in the shoe department. It was filthy! Literally, it looked like a bomb had gone off. No workers in sight, boxes appeared to have been haphazardly tossed around. Papers & trash in every

aisle. You have a serious problem & obviously do not care.

This particular store is doomed. The few people who work there are indifferent & rude. They would not last one day if this store was run professionally. If you care, contact me & let's talk. Why do you refuse to accept criticism? I'd rather go anywhere than Belk. You deserve what you get.

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RC - 3 d 11 h ago

As an employee at another Belk location, I feel compelled to apologize for the lack of attention that you received.

It IS inexcusable, but an unfortunate sign of the times in the retail world, and in some areas more than others.

In part, this is due to the "online invasion". Brick and mortar stores require more money and Human

Resources to stay in business than do online sales.

In my opinion, online sales have escalated so quickly that retailers haven't quite determined how to best handle their business. Hence the store closures in many areas, and lack of service in brick and mortars.

The expense of having sufficient staff to handle the brick and mortars, can be overwhelming comparatively; at the same time, however, consumers who still like to use their five senses "up close and personal", find it difficult to "move on" to online sales.

Sadly, and last but not least, retail employees are finding that with each passing day, more customers are becoming increasingly rude and demanding: they not only speak down to employees and order them around as if they are their own personal slaves, they take an extreme amount of clothing into dressing rooms, try them all on, and simply throw the clothing and hangers to the floor. They also allow their children to run and scream (high pitched and eardrum piercing!) throughout the stores - knocking and pulling merchandise to the floor as they go.

Retail employees are finding it impossible to keep up, (when you are looking for someone to check you out, undoubtedly, they are running around cleaning up after the above mentioned chaos), meanwhile retail investors are likely trying to determine if the cost of offering the services that brick and mortars require are worth it....

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