Information, reviews and public commentary for US companies

 

Belk Incorporated

Rating
0.996008
Web
http://www.belk.com
Address
2801 West Tyvola Road
Charlotte, NC
28217
Contact
Thomas Belk
Role
CEO and Chairman
Phone
(704) 357-1000
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Shane - 3 d 7 h ago

0

Synchrony reduced my Belk credit limit even though I have a PERFECT credit payment history with EVERY account in my credit file on ALL THREE credit bureaus. They claimed because I rent instead of owning my home. I rented when they issued the card a year earlier and it wasn't a problem then. They cut my limit in half. I have tried for THREE MONTHS to get through to someone at Belk but their phones won't allow your calls through. Even to an operator. They hang up. Belk does not want to hear from it's customers. No where online either. Sad. They used to be such a dignified company.

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Rebecca Freeman - 4 d ago

0

What a rip off...Belks does not care about their customers...Been fighting them over a $20 gift card for over a year..now they can't do anything because I don't have an order number and their records dont go back that far...really ...a major corporation and you dont care if you lose a customer over 20.00...Bye Bye Belks...and I will let everybody I know how you treat your customers...oh that's right you don't care

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Anonymous - 5 d 5 h ago

(SPAM)

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Anonymous - 5 d 5 h ago

(SPAM)

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Mark Barlow - 5 d 7 h ago

0

Went to your Morrisville store to bug clothes they Informed me the whole mens department was closed because of inventory. That makes no sense I will no longer shop with you

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Anonymous - 7 d 15 s ago

Went to Belk in Winston Salem on 1/10 to buy a blanket. I found a blanket high in a wire type shelfing apparatus that was well over my head. I was unable to find anyone to help, so looked around and found a long pole with a hook at one end and a wooden handle at the other. I was able to push the blanket up, but it was wedged into the end of the rack; hence, had to spend a lot of time trying to push it back from the side, then upward in order to push it up and out to the floor! Then it was a matter of finding a sales associate. I found a desk in the middle of an isle, but the sales associate seemed to be having trouble figuring out how to exchange an item that had been bought by the person in front of me but had broken on first wash. After another 10-12 minutes waiting for the associate to get to me, as she did not seem to know what to do, I gave up and walked to the men's dept. Finally found a desk there with a person behind it and when a customer in front of me left, I put my blanket on his desk. I paid for the blanket ( I think it was 30% off, but was so distressed by that time, I didn't mention it and he didn't know it). He then told me he didn't' have any bags for the blanket, and I could not carry it out of the story without one without being accosted by security! Needless to say, I would have been glad to have found someone working there on Friday and assured him that with a receipt, I wasn't too worried about someone accosting me! He walked back with me toward the elevator looking for bags, leaving his cash register!

I have shopped at Belk most of my adult life and have NEVER been so disappointed in lack of customer service. Having only 1 associate in the home dept and only one in the men's dept seems to be a shade stingy and very distressing to someone like me who had left an invalid husband at home while I ran to the mall to get a blanket!!

I am sure Amazon has hurt you significantly, and will tell you that I ran in to a woman on the elevator who had heard me trying to work with the male associate, and told me that she was on her way home to order whatever she needed from 'amazon! Please think about it.!!! Carolyn Ferree

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Renee D Costa - 10 d 13 h ago

4

(SPAM)

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Renee - 10 d 20 h ago

0

I was in need for my Clinique moisturizer so I call to find out business hours. The recording said 10-9. So I head out, get there to a dark building, empty parking lot, and the gates up inside the door. I was there at 8:40pm. So I look up the hours of business on their website and it said 10-9. So I was confused !!!! If you decide to change hours of business that's fine buttttttt you need to change ALL postings on the phone messages, the internet and on the place of business. I wasted my time and my gas to drive over there and it was for nothing!!!!!!!! I will go to Macy's in the AM

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Jane - 12 d 14 h ago

5

(SPAM)

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Jane - 13 d ago

1

Have ordered shoes and those shipped from Mount Juliet, Tennessee come in a plastic bag (out of the original box). I returned them and fortunately I kept the FedEx label because I had to follow-up several times to finally get the credit. Very frustrating.

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Brenda - 18 d 3 h ago

0

I ordered an item while in store #368 on 12/10/2019; I was told if I had to return it I could return it at the store. The charge showed immediately on my card. On 12/14/2019 I returned the item for a refund. Four days (12/18/2019) later I still had not received my refund. When I called C/S to inquire about it, I was told he just did a manual refund while I was on the phone and it would be 3-5 business days before it would post. Well, I called again on 12/23/2019 to inquire and was told the manual refund should not have been done. That the refund was on "hold" because it looked like a dual refund and the C/S representative should not have done it that way. Well, today is 12/31/2019 and I STILL don't have my refund. When calling C/S, now I'm being told to contact my card company. What makes me so MAD is they didn't have a problem getting their money RIGHT AWAY but I can't get my refund the same way. Now I'm out of the product and my money. Belk's probably won't miss my little bit of money compared to what they make, but if I ever get my money, they won't have to worry about me again!!!

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John - 19 d 9 h ago

0

They will not ship my online order, and its been over a week. Theres no good reason for this , but its very unprofessional. The items I ordered were showing in stock until now, after a week as gone by. Now it doesnt show my sizes available, so Im thinking I possibly wont receive the items. It seems like someone is deliberately not fufilling my order, and maybe the website is falsely showing items available when they are not. How did they know this still wasnt a late x-mas gift or needed for New Years Eve. I am increasingly getting more and more upset over this as was very eager to see my purchase, but seems they do not care, as theres no urgency or explanation.

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KGiroux - 21 d 19 h ago

0

Wow, Its not just me! I have never been so frustrated and upset or dissapponted with any shopping experience as this one.

I ordered a robe and pajama pants for my son on Black Friday. The size chart indicated an Xl to be a 14-16. When I received the items, they were both clearly labeled xl 8-10. Right there is big print on the items. So way too small.

I called 3 times and was promised a return shipping label which I never received. I emailed customer service and it was escelated to Corporate Customer Service, who was apologetic and said wanted to make it right by sending a return label, whoch she did not do. So I said yes please, send it, but she never did. Then I emailed my dissatisfaction again, to which she replied saying she had a sick child at home and she was sorry. She asked for my address so she could email me a return label.

Ok, so was not that address on the order that we hsd been discussing the entire 4 weeks. AND, she emailed it??? Why did she need my address? Plus, as I said, all my info was at her fingertips.

I didnt get the label. I then got tired of that package sitting in front of me for amo th and went to UPS and paid $13 to ship it to them.

I jist opened my email and she sent the label!

OMG, DO NOT SHOP AT BELK!!!!!

I tried to find the co tact info for Lisa Harper, their CEO and I have not given up. I want to be reimburse for the $13.83 i just paid ro get them out of my hair. Also because I shopped their for the black Friday items, I missed out onthe sale prices for those items at other quality retailers.

Horrible horrible company all around.

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Mary Martinelli - 23 d 33 s ago

1

Good grief. I was attempting to shop the sale that ends in 6 more hours. I searched "eyeshadow on sale" and it kept bringing up plus size clothing. So unfair.

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Brenda Victor - 23 d ago

0

On December 19 prior to going in to have brain surgery, I ordered 3 IZOD fleece shirts for my husband in 3X. I wanted these in time to give him for Christmas. This was order number 80695077. I received first a charcoal grey and black shirt that was the incorrect size. I called and was told they would exchange the shirts for the correct size. In the meantime I received the green shirt and it, of course, was also the incorrect size. I called again and was told that the grey and black shirts I had previously requested be sent to me in the correct size of 3X Were once again being sent to me in the incorrect size. I asked to speak to a supervisor and she said we should reorder the shirts and not exchange. So we reordered the shirts again and I STRONGLY emphasized to her that I need 3X. Not 3xl not 3xt not 3xlt but 3X. Today, after Christmas I might add, I received the shirts. They are 3xl! Once again they are not correct and I have 3 incorrect grey shirts, 3 incorrect black shirts, and 2 incorrect green shirts I've got to go to a Federal Express location and send back to you and then go through my banking account to make sure you credit me for everything. Oh and did you catch that on December 19 I had brain surgery? So I'm recovering from that. And my husband did not receive a Christmas present from me this year. Other than an apology I was offered 15% off my next order. So gee 15% of nothing is what? Because I certainly won't be ordering from you again. You lost a customer on your first try. Congratulations.

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Thomas Belk /ceo - 26 d 15 h ago

0

*****"To a jew, there is only one thing of value: money.

How he gets it.... makes no difference."

- The Eternal Jew, 1940...ice

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dj99 - 27 d ago

1

Your new policy about resizing rings will cost you many sales. I have spent thousands of dollars in your jewerly department and was informed now I would have to pay 60.00 dollars to resize a ring. This change will force me to shop other stores for my wifes jewerly. There were several others customers at the counter that walked away after hearing about this change. 5 sales lost at one time. Hope it is worth it

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Anonymous - 28 d 6 h ago

0

you need to rename your stores at Cedar Bluff, Va and Wise, Va to Belk's Salvage. I have tried to shop at both stores for Christmas and both stores are a mess. The racks of clothes are mixed with every different kind.. I do realize that "shoppers" do not hang the clothes back where they should be, but too the racks are a terrible mess.

The racks are too close together and you can't get a shopping cart through . Your clothes do not look like "Belk" clothes at all anymore. Your new store at Bristol is nice and organized.

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Lesley halseu - 35 d 41 s ago

0

I was a customer in the Albany ga store,and I was treated very rudely by an associate in the home department,she was very flip and interacted with her co worker instead of me,when I asked to speak to her manager,she said she was the lead of the department and her co worker gave me her name which is breann,the acted as if I was disturbing their conversation.

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Spidyman 88 - 39 d 4 h ago

1

Apparently, if you spend money in their store and earn Belk Dollars you have to use their credit card to redeem them and you have to purchase another minimum amount as well. There is always a catch with this store. Their coupons are the same way. So many exclusions they are worthless. This year their style has been horrible. This use to be my favorite store, but I have a new favorite store, Kohls! I spend my money and earn Kohl's Cash that I can use on any other purchase amount and use with any payment method I choose. They also don't make you wait a month after you earn Kohl's Cash to spend it. You may use it usually within a week. After many years as a very loyal Belk customer, I will be shopping there very little going forward.

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Last day employee - 50 d 5 h ago

1

Belk is the worst place I have ever worked. They don't care about the employee. You are not given a break only a lunch break where you have to clock out. What company have their employees standing on there feet for 8 hours with only a 1 hr break

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Madd - 42 d 6 h ago

Apparently they suck at any and every location, been trying to get paid and they have yet to reply to emails or phone calls.

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Angry Bird - 44 d 15 h ago

3

I've been working at Belk and I've accumulated PTO and it also says I have PER time and I've asked my manager about it and she says that we don't have PER time off everything else is zero hours but mine says I have hours on it so why do I have hours on it if we don't have PER time off this is not right just wanting to know if it's accurate or not or why I have hours on it.

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Sandi Bryant - 143 d ago

The Belk in Kingsport TN is disgusting. The staff is so unhappy with the new manager. People who have worked there 20+ years are leaving or being forced out by the incompetent management. I will not be shopping there much longer.

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Anonymous - 143 d ago

They are getting like that at all Belks.

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How Can This Happen - 117 d 4 h ago

Sounds like a description of the Hot Springs, AR store,, only the VP and manager plot together on how they can terminate personnel to replace them with prior Victory's Secret personnel under VP Andy Oyler. He just did this with a vacant SM position another store in AR. Oyler does not promote current employees instead he is building his own little empire.

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Anonymous - 95 d 5 h ago

0

Same thing at Belk Kingsport. They continue hiring under the Peter Principle. Promote people to their level of incompetence. Nothing but unethical people, all from American Eagle.

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