Why do you not honor your online clearance price within the store? It makes no sense to have the color and size in the store you shop at and they will not honor the same shoe you advertise online . The online does not offer the color I want. I am still shopping the Belks store. So why the hassle for a paying customer?
This company is no longer owned by the Belk Family. This new owner is pathetic. Not wasting time reviewing here. I m going to the Public sites to review. Just reviewed on Consumer Affairs where Belk has 1.5 out of 5 based on 56 reviews this year. Sad what has happened to this company. They need to close their operation they are so bad.
Dealing with Belks and Synchrony Bank is like taking a trip to hell. This company is no longer interested in
customers at all. Will try to limit my contact.
So I'm writing this review because of an incident that occurred 2 days ago at the Belk in Gainesville,Ga. I happen to work there and I got off at 6pm. 30 mins prior it being 6, there were tons of cop cars out in the parking lot. I happened to be in the return center which was not too far from the greater and we didn't have much traffic so I made my way to the entrance. When I go there I was told what was going on, which was that a lady's car had been broken into by some by-standard. She dealt with it and nothing serious happened to her or her belongings. We later found out there was an arrest on whoever it had been. I didn't figure to even check my car because you never think it would happen to you, plus I only had 30 mins left to clock out. So it is finally 6 and I get out to my car. I immediately know someone had been in my car. I was mad. I went back into my work and told my manager. She called the cops back to Belk. They came and I made a report; at the time I didn't realize anything was missing from my car. After about 1-2 days I realized so much was gone! I left my manager know to see if there was any way that I could look at the camera footage because there is a camera pointing in our employee parking lot. I was then informed that those cameras didn't even work. It made me so upset to think that there is no kind of measurement taken for us as employees of a million dollar company to have decent WORKING cameras for situations like this. I can't imagine anything worse ever happening because there aren't any cameras to help prove anything.
Basically if I am always being reminded that we are a millions dollar company, I know it's give me and my other co-workers peace of mind knowing that there are working cameras!
I am writing to you in regards to an unsettling incident on July 27th at your Saint Augustine store. I was shopping for a new top and was holding it up to my chest to see how it looked. I was suddenly approached by your associate, Misty. She told me I was not allowed to try it on. I responded that I was just holding it up to my chest and at no time did put it over my head to put on. Misty said that was not permitted. I turned to walk away and she shouted "What did you say to me!" I stated that I was not talking to you. She said she was here to help me, and I told her that I did not want her help. She then just stood there and stared at me and I felt frightened and threatened. She continued to argue with me for whatever reason baffled me. I walked away and spoke to the Manager who told me she was a wonderful employee, but he would talk to her. I saw he had an indifferent attitude so I left. Misty is aggressive, abrasive, and intimidating. She should be ashamed for having put me in that situation. Because of this associate I will be doing my shopping in Palm Coast for my sister's grandchildren but because I live only five minutes from the Belk store I will be returning any items because I can get in and out without a problem.
I have been in retail for 32 years with 16 of those working in the Ponce Mall as a retail store Manager. I never once would dare to challenge a customer with a threatening statement as "What did you say to me!" She was looking for an argument and knew she was. I have been a customer since the Belk store opened and my mother and nephews all worked there over the years. I know many of you other employees who have been wonderful and very pleasant.
I am adamant when it comes to social distancing and wearing masks. I also agree and abide by the rules of NOT Trying on clothes.
I enjoy shopping and taking part in Belk sales but find your sizing for women often missing the mark. I wear small sizes
and am more often than not out of luck when shopping in the women's department. Recently I was want to purchase Crown & Ivy Bi-Stretch Ashley Bermuda shorts but the smallest size available was size 2. In this style I am a size 0 or possibly 00 regular and cannot find them in any color in any Belk store. This item is on a BACKTOSCHOOL 65% coupon right now and I will miss out. Disappointed as these shorts look comfortable and smart and as a mature woman that's what I go for. (Just thought you should know...Slim, fit women are part of your population, too!) Therefore, I have to rate you only Fair at 2.
The store in Corinth MS is has turned into a shit show. 2 of the managers are horrible, rude and very unprofessional. I have witnessed this on several occasions!! I went in on 7/22 and the whole atmosphere in this store is awful. I had to use the restroom but turned right around and left...it was so nasty! It reeked !! Toliet paper every where, garbage overflowing and the smell was sickening. It obviously had not been cleaned in days!! It's a shame the employees won't take initiative and clean it. I took pictures and will be showing all my friends how filthy this Belk is!!!
Horrible customer service. Sent back an expensive damaged bag (because of their horrible packaging) and a matching wallet. Both were in the box, but I only received my money back for the wallet. I've called, sat on hold, and have gotten two different case numbers, a rude supervisor named Phillip, and nothing more. This is totally ridiculous. You have no business selling expensive handbags to begin with since you do not know how to package them. Oh - and nobody answers at corporate. I wonder why.
Visit to Rockingham nc location on july 12 at 5 pm..left quickly was amazed i counted 5 customers not wearing face covering..someone should consider enforcement of our state face cover ..i don't shop anywhere that doesn't seem to want to protect valuable customers
---My Children purchased a Belk's gift card for me which I assumed falsely that it was just like cash,. I made my purchase and used my 10.00 bonus buck coupon and was told I had to use my Belk's credit card to pay for the rest of my purchase I could not use my gift card. I called the corporate office and was told this was store policy In the future I will tell my children just to give me cash. So that when I use my
bonus bucks and have to charge the rest on my belk's card I can pay for it when the bill comes in. Problem solved...Sorry Belk's no more gift certificates from or to me
All my other experiences with this store and it's employees have been great. This is a corporate problem
I can not believe Belks has a policy & does not I force it. If a person owns or works for a retail stores that sales similar items Belks does can not be a Belks Associate. That is a false policy when you have a manage in one of your stores that owns their online business that sales similar items and also models their items on the web. So that policy must not apply to everyone.
I am very upset with your Wlimington store. The governor made it mandatory to were a faceask and most shoppers in your store didn't have them on. Your employees said it couldn't be in forced. Well there are plenty of places to shop. Don't feel safe in your store!
Last week I purchased 2 pairs of Sperrys plus other shoes because I was handed a coupon when I walked in. Today went back and purchased 3 more pairs of shoes. I was advised the Adidas sneakers were not a coupon sale item. They were not on the exclusion list. I walked the associate over to the sneakers and all that were left were 6 pairs of nike's. Three of those pairs had a small red SALE ticket attached. The associate started to remove the sale tickets advising me people (customers) move them around on her (?????). I doubt it. Anyway I called on line and a very nice manager was trying to put the 60% thru for me but they didn't have the size I needed. He can't help what the store does. So tomorrow, I'm returning my 2 pairs of Perry's, my 3 pairs of sandals and the clothes I purchased. Adidas has the sneakers on their site with an additional coupon. If you're going to hand me a coupon when I walk in then allow me to use it. No where did it say Adidas excluded!
Won't shop till dressing rooms open!
I just went into a Belk store for the first time since the COVID 19. I noticed that there were no prices on clearance items. Every time I wanted a price, I had to take it to check out which were far and few between. Then you have to wait in line forever with only one person in front of you and another check out person playing on their phone! All the self check outs have been taken down! I was told I would have to download Belk's apt on my phone it I wanted to check prices myself.
I don't know who came up with this crazy idea! For one thing not everyone has a smart phone and who wants to take an item to check out every time they want a price! This change in your company is going to cost you millions of dollars! That is a control issue, if you want to shop in your store you have to download your apt. Well, I will not download the apt so, therefore, I will not be shopping in your store again! If this crazy idea continues you will be shutting down stores within two years! No one wants to check prices with their phone or take it to check out for a price! We just want to look at the price on the item!
The Belks in Lady Lake Florida, NEVER ANSWER'S THE PHONE. BEEN CALLING FOR AN HOUR TO INQUIRE ABOUT AN ITEM!! NO ONE PICKS UP!!! VERY FRUSTRATING, AND POOR CUSTOMER SERVICE!!!
Impossible to speak to corporate in related to issue over 6 weeks old. All I get is auto generated email back. Do you want to keep your customers? 1 hour wait to speak to a person, unacceptable customer service.
I tried to cancel an order that I had just placed and was told my wait time would be 5 minutes. While waiting, I began a chat and was informed that they did not have such an order number that I provided. I remained waiting on phone for many more minutes while trying find other options to cancel the item. When an agent finally answered, she told me that I only had 15 minutes from time order was placed to cancel the item...I am very upset because it took at least that long to be connected with an agent!!!
I'm concerned with the doors being locked in Belks. How do suppose you get out in the event of fire , shooting etc? We had to ask how to get out. How can doors be locked that are exits???? It was a scary thing. What happened to fire laws about safety. No panic bars on doors!!!
Belk is Ridiculous! How are people supposed to purchase shoes when all the chairs have been removed. The salesperson tells me, "Oh you can't try shoes on anymore"!!! What...., total insanity. I will no longer shop at a store that is run by morons.
Wow these comments are going nowhere because this page is never checked
My sentiments exactly !
SAD BUT TRUE !
Paypal is so bogus the customer service reps are the worst, they actually hung up on me twice. I'm done.
This is ridiculous! They will deny a credit increase for no reason at all not sure what credit bureau they check since I have a 695 at all 3. When they sent the letter of why they declined the request it was wrong on so many levels.The information they provide was not mine.
This is probably a blessing in disguise so I will definitely be closing this account ASAP.
Just plain horrible overall.
Wow these comments are going nowhere because this page is never checked - Thomas Belk has not been the CEO since 2016. Belk your company is just despicable!!!
This will prove to be a futile as the email I have already written and the phone call that has already been placed, neither has led to any customer satisfaction. All I wanted to do was cancel an order that was placed at 11:57pm @ 10am the following morning. I was told I only had fifteen minutes to cancel the order. But why didn't I you might ask? Well, since you asked THERE WERE NO INSTRUCTIONS ON HOW TO CANCEL. Well, how do I know that you may ask? I say ask away; I KNOW BECAUSE I SEARCHED FOR A WAY TO CANCEL 5 MINUTES AFTER THE ORDER WAS PLACED. THE EMAIL HAS YET TO BE ANSWERED AND THE PHONE CALL RESULTED IN LIES, LIES, LIES. I WAS TOLD I HAD FIFTEEN MINUTES TO CANCEL. I STATED THAT WOULD HAVE BEEN IMPOSSIBLE BECAUSE CUSTOMER SERVICE WAS NOT OPEN AT THAT TIME (SUNDAY MAY 17, 2020) AND THE PHONE CALL PLACED TO CUSTOMER THE FOLLOWING MORNING WAS A 45MIN WAIT!!! JUST FOR CUSTOMER SERVICE TO ANSWER!!!!!!!! ONLY TO BE TOLD THAT I HAD 15 MINUTES TO CALL INTO CUSTOMER SERVICE TO GET MY ORDER CANCELLED. REALLY??? BUT THE CS SUPERVISOR STATED THAT MY ODER WAS FLAGGED FOR A STREET ADDRESS ISSUE AND THE ORDER WOULD BE DROPPED AND THE FUNDS ON HOLD RETURNED TO MY BANK ACCOUNT!!!!! LIES!!! I TELL YOU, LIES!!! WHEN THIS FIASCO IS OVER, THE ARRIVING, THE RETURNING, THE REFUNDING OF THAT THAT DARN $247.00 RUG TO BELKS' FINE FACILITY!!! NO THREAT! NEVER, EVER DO I MAKE THEM. BUT I PROMISE! YES, P R O M I S E TO NEVER, EVER, EVER OPEN ANOTHER BELK WEBSITE, (CORONA HAS TAKEN CARE OF ME DARKENING THEIR DOORSTEP) MAKE ANOTHER PURCHASE FROM BELK, FOR AS LONG AS I SHALL LIVE!!! MY WAITING DECLARATION HAS THUS FAR BEEN STATED. SO NOW I WAIT, AND WAIT, AND WAIT FOR A RUG TO ARRIVE AT MY DOORSTEP, THAT HAS TO BE RETURN TO BELK FINE FACILITY VIA SHIPMENT(NOT STORE DROP-OFF! WELL FUNNY YOU SHOULD we all know where that's headed) TO GET MY M O N E Y REFUNDED! (Silly me, Sorry for shouting.) For a rug order in multi-blue on one page but multi-red in my cart and a struggling company that seems to just want to hang onto my hard-earned money! (Yes, hard earned if you met my manager you would whole heartily agree) REALLY BELK??????? Silly me, again with the shouting. Really Belk?
My order was sent to Virginia I live in Florida, I called customer service waited on the phone for 45 minutes second order was placed was supposed to arrive on Saturday 5/16/2020 never arrived. I am unable to track my order for some reason I don't understand.