Information, reviews and public commentary for US companies

 

Belk Incorporated

Rating
1.01173
Web
http://www.belk.com
Address
2801 West Tyvola Road
Charlotte, NC
28217
Contact
Thomas Belk
Role
CEO and Chairman
Phone
(704) 357-1000
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Anonymous - 9 d 6 h ago

0

Good day Sir or Madame,

My name is Kimberly Hardrick (470609) and I am emailing you in regards to the unprofessionalism and rudeness of the sales associate at the Tuscaloosa AL women's store that occurred on August 29, 2018. Now, I work as an associate myself in the men's store and I must say we do not act the way this clerk acted on this day. I was met with aggression, hostility, and downright disrespect. So my question is what will be done about this because if her reaction was like this towards me and I work for the company then what is her treatment towards the customers. I reported this to the manager in the women's store and my manager in the men's store but, just as I thought, I received no word back. I look forward to hearing from someone on this matter because something should be done about this issue.

Thanks in Advance.

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Anonymous - 14 d 6 h ago

1

I shop online all the time; however, Belk is the only store that made it difficult to do an return/exchange. I called the customer service and was told that I would have to reorder the item myself and that the could not exchange the item for me. Which meant that I would have to pay shipping for the item. I also was advised that since I was not near a Belk store that I would have to pay for the return shipping. This is definitely not been a good online shopping experience

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Mark - 17 d ago

0

To Whom it Concerns:

I am a Belks customer going on 25yrs now I happen to live in Fayetteville, North Carolina and shop at Cross Creek Mall. I am writing to you in frustration as to why I have to travel a 1hour and 45mins to find products that are available at other locations such as Cary and Raleigh for Big and Tall Men. The product particular is Nautica which we have a Nautica Department but however is a rarity that you will find sizes of 2XL let alone anything bigger. I myself being of a European background have a broader chest which means I can be a hit or miss when it comes to wearing either a 2XL or a 3XL. I tried calling 3 store managers of Belks today all of which gave me a run around as to calling your toll free toll support number. As I do follow their request I am being directed back to calling the store managers. I am simply trying to get larger sizes available in your Fayetteville, North Carolina Mall which is a PRODUCT you carry already! I can order these products online and again it being a hit or miss by possibly having to return the product to the store and then WAITING again for another product to arrive by postal services. If it is already an inconvenience I have to pay extra for larger sizes but to boot for gas and if not for shipping fees all because your Cross Creek Mall can't seem to carry sizes larger than 1XL or that there isn't room made enough for a small BIG and TALL Section in the same Nautica Department.

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Anonymous - 17 d 5 h ago

Dear Mr. Thomas Bell

I am a long time shopper of Bells , especially your Ralph Lauren departments, both men & women.

I live in Goldsboro NC, where the Air Force base is located; but before I lived in Raleigh, Cary area for over 40 years. I love your Crabtree Valley Store.. my favorite all time for shopping.

This brings me to my note today to you. I have lived in Goldsboro for 5 years; & I must tell you I find the Goldsboro store to be well below substandard in both attractiveness, buying of merchandise ( the buyer from your store has very little , if any kind of knowledge of quality or standards of your better designers.

I am not the only one who feels this way, & am told by almost every woman I have talked to have stated to me they too drive to Raleigh, or Greenville store to find the look & merchandise they feel is better quality. I have been told by all of them ( who say their friends feel same way) that if this Bells was like the one in Crabtree, they would love to buy from hometown store.

I have owned my own hair salon, worked for the Mitchell's hair salon, & since 1982 was a realtor until I retired 2 years ago....so I feel I know clothes, & beauty products, etc. as I have had extensive buying & selling of both, & also had a interior d corator course at Meredith College which I excelled in. I hope that you will heed my plea, or better still, do a survey yourself, & please make our store as beautiful with quality merchandise, excellent designer clothes, products , etc. so that we do not have to drive distances to buy the latest looks that are just not here. There is only one boutique store that offers upscale clothing, & it not the name brand designers you have at Crabtree. We, the women of Goldsboro NC implore you to help us have our favorite designers, merchandise of quality & design here in our town. We too believe you get what you pay for, & are willing to spend the money on looking update, fabulous, & lasting quality.

Yours, Sandra Melton

1806 E. Pine St. Goldsboro NC

Ph # (hidden)

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Mary - 20 d 20 h ago

The Belk store in Kerrville Texas has gone down hill. It had been a great place in our small city to buy clothes. It is now dirty and full of old clothes in sale racks. We want nice cloths at reasonable prices. The employees told me when I asked why the store was so bad and dirty that it

was corporate. Please do something you can hardly move in the store. HELP.

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Elvonia - 30 d 8 h ago

5

I Elvonia Height I had account with y'all while ago and how could I opened my account if y'all give me another chance text I will pay my account on time each month and what was the reason my account was closed please call me or text me at (hidden)

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anan - 44 d 19 h ago

0

Wow Thomas Belk hasn't been CEO and CHairman for 2 years now. These complaints aren't even read. Look up how to contact Lisa Harper the CEO of Belk and the source of it's downfall.

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Mami - 34 d 7 h ago

Would u tell us email address of the CO at canada Toronto pls?bc some unknown agent at Ethiopia are asked us to pay 2600candan dollar for visa as there is job at canada. Thank you! Help me!!

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Anonymous - 36 d 6 h ago

First of all, I like to shop at Belk. Great prices and I like the brands you carry. But, your Oxford, MS store is awful. Carpets are nasty, dressing rooms are filthy, clothes racks are a mess and there are not enough people working. Being a college town, we have out of town and out of state visitors during ball season, and it is an embarrassment! I really wish you could clean up the store and make it a place that would be a pleasure to shop and make a good impression on our visitors.

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A Concerned Customer - 77 d 5 h ago

As I was shopping at Belk in Trussville, AL. I noticed some of your management like predators towards your sales reps. It was like time one customer leave, the manager (Pam was on her name tag if I'm not mistaken) she was in the faces of the sales reps in the makeup department(s). It seems as though she was pointing to do this do that. Management can be a company's best asset or their downfall. Micro management is the worse. Your reps already have to deal with the different attitudes of the public. Management riding the employees backs adds more stress. When managers uplift employees that are doing their best, the employees will work harder and more efficiently because they will feel they're working for a company/a team that cares. Your employees were probably smiles forcing for the customers because being in customer service for year as management and a rep/agent. The display of your management stood out. Maybe you should have them take a training course.

Thanks,

A Concerned Customer

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Anon - 44 d 19 h ago

0

This is the type of managers they are hiring now, in all of the belk stores.

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PHYLLIS JR - 46 d 5 h ago

3

I was raised with a Belk Leggett on the corner of Franklin and Church St. in Chapel, NC. My family loved to shop at Belk and always attended the HOT DIGGITY DAYS that were so special at that time. I understand the need to compete with internet companies and other similar retailers who bring similar merchandise selections to the people. However, I aways felt that the distinguishing factor for Belk was it's uniqueness in service, variety and a sense of bringing community togetherness to the customer. Now, it seems that Belk has fallen into the throws of blind competitiveness and let go if its one redeeming attraction that made customers want to wait for Belk because it was the best place to shop not just for merchandise but also primarily because of its neighborhood relationship positioning. I also recall that the Belk "Black Friday" was a tremendous draw because of the steady trust that Belk had established with its customers. Why on earth has Belk given up its competitive edge in the market of human respectfulness by opening on the one day of the year that is slated to GIVE THANKS. The time after our Thanksgiving meal gave us moments of anticipation, a minute to digest our bountifulness and a time to plan for the next early morning shopping excursion - to look forward to the Black Friday deals that we waited for all year after a wonderful day of rest and relaxation. It was always a ritual and highly loved practice. Belk has removed the anticipation of the great deals to experience, taken away the specialness of the ritual and replaced it with being just like any other place. As a southern store which Belk supposedly prides itself in, I can't imagine what the train of thought it was to open on the day of thanks. You have become like them all - un-special, not unique and without principal only for the chase of profit. As you know this is a pit that you may never recover from because you are old south, your rebranding is not special. You need to reinvent the special feeling and a desire to shop your stores in the strength that you stand for something. I hope you know the shame of having having slipped into this commercial moonwalk void. This is disgraceful. Rebrand yourself with distinction, pride, uniqueness and community/neighborhood care. Juxtapose the old with the new, the good with the not so good. Layout your why's not your so do we's.

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Anon - 44 d 19 h ago

0

belk is ruined, it is no longer a family business. It is now corporate owned, bought by Sycamore partners, a new your based company which is only concerned with the "bottom line".

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Carol Ann Drane - 45 d ago

I would like to inquire as to why Belk in Hattiesburg, MS does not sell the University of Southern MS (USM) athletic apparel? USM is located in Hattiesburg and it is hard to understand why their collegiate apparel would not be sold in that store location??

Ole Miss apparel, on the other hand, is sold in the Belk Hattiesburg location....this is hard to understand!

I would like to purchase USM apparel when I shop at Belk in Hattiesburg....NOT Ole Miss apparel.

Could this issue be investigated and, hopefully, rectified? It is a slap in the face when I walk into the Belk Hattiesburg location and see all the Ole Miss merchandise being sold.

I, along with other USM supporters, want to see Black and Gold being sold in Hattiesburg. Please help correct this immediately....,#SMTTT

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Anonymous - 48 d ago

0

I will not be shopping at your Trussville location ever again. I was going to buy three pairs of shoes that I needed for work and school. I waited at the checkout area for 15 min while a man checked this other customer out. Meanwhile there was a lady that worked in the shoe department as well that walked past me at least six times and looked me in my face every single time and never even asked to help me. When the man got done checking out his customer instead of asking to help me out and asking what sizes I needed he holds his finger up and tells me to hold on while he takes this lady's bag to her car even though she had a basket with bags already in it. I literally had to say very loud that since nobody would help me I'd put everything down and leave which is what I did but as soon as I say something about needing help the lady that walked past me several times asked if I needed help. By that point I didn't want anybody's help because of the poor customer service I received. You all don't care about a customers needs at all and that's utterly ridiculous and very very poor on you alls end. I'll drive out 50+ miles to another belk before I deal with the foolishness and ignorance at the store in my area. The work ethic from your employees is very poor.

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Mike Craig - 59 d 6 s ago

0

TRASH COMPANY!!! DIE YOU FUCKS. WORTHLESS GARBAGE CUSTOMER SUPPORT

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Max - 59 d 4 h ago

Belks supports child abuse! Disgusting!

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Hawa beevi K - 59 d 7 h ago

Hawa beevi k

Flagged for review. 
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Linda Kushner - 60 d ago

0

The belk store at Lady Lake, Florida near The Villages is flirty! The carpet is so worn and dirty, its unhealthy to try on clothes in the store. Not a good impression of of classy store.

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Anonymous - 61 d 3 h ago

I won't shop at Belk's in Lenoir North Carolina because of the way they treat their employees!!! And I will make sure all my friends know too!!

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Cedric Langford - 64 d 26 m ago

0

I have been trying to get a suit delivered for about 3 weeks for a wedding I have September first. All 5 attempts have failed. When they swipe my card the suite is always available but when it's time for it to be delivered it's always cancelled and I have to wait 7 days each time to get my money back. This is a terrible company to buy suits from.

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Annette Butler/ butlerstwo@bellsouth.net - 64 d 4 h ago

1

been a long time Belks Customer...my home store is oaks mall,gainesville, fl. Recently been so disappoined in the customer service, cleanliness of the store...Yes I have spoke with management. Not just me...my friends have all expressed disappointment with this store..

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Marge - 65 d ago

1

I have been a Belk customer for many years but the retail store has changed dramatically in the few years. The service areas are seldom staffed. I often go through 2-3 departments before I can find help. Cosmetics, home and shoes stay staffed, other departments are severely understaffed. I often drive an hour now to go Nordstrom's because the service is good and they have higher quality. Eileen Fisher's rep is very helpful for that brand but also must juggle all the other clothing areas,too.Management needs to study Nordstrom's, it will succeed on-line too. Placing an order with Belk on-line is problematic. Sizes might be out of order, the advertised sale does not remove to adjust the correct price. I followed up with a phone rep and it took him almost 20 minutes to find items and make the price adjustments.You have big problems all the way around, this is unfortunate as Belk used to be my favorite department store.

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MD NURUL AMIN - 69 d 1 s ago

5

I will come to your company to work, sir my +(hidden)54 whatssapp diract call no same

Please help i am poor man sir

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Anonymous - 69 d ago

Please 1work please

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