Information, reviews and public commentary for US companies

 

Best Buy

Rating
1.8
Web
http://www.bby.com
Address
7601 Penn Ave. South
Richfield, MN
55423
Contact
G. Mike Mikan
Role
Interim CEO
Phone
(612) 291-1000
Fax
(612) 292-4001
Employees
167,000
Twitter IDs
@BestBuy
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Bill Smith - 1 d 20 h ago

0

I was told last Friday at the Northlake Mall in Charlotte that I had to make an appt to pick up my computer. That, despite already being in the store. Also. I explained, I was in a great deal of back pain - on top of the left side of my body being paralyzed. I cannot schedule an appt, because I do not know when my condition will allow me to make the trek. Is there ANYONE who can please help me arrange it so that I can pick up my computer at MY convenience and not BEST BUY'S? I'm having a back operation next week and would really like to have my computer back. This whole episode has already convinced me to never do business with Best Buy again. Please help so that I may get my computer and move on.

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Carolyn Melius - 5 d 6 h ago

0

My husband walked into your Waldorf MD store ready to buy a phone system that your website said was available at the store. He went to three different employees and got referred to another department each time. He could not find anyone that could help him. This is why we rarely shop at best buy. I found this way of asking for help by going to google. We don't call because we end up waiting on the phone without ever getting to speak to anyone.

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anderson - 15 d 4 h ago

good

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... - 47 d 5 h ago

A cashier at one of your store asked me to go take a picture of an item for scanning purposes, wtf, it's your job, do your fuckin job. Don't ask your customers to do your job for u.

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Patricia Davis - great customer service - 73 d ago

5

Regarding Best Buy in Seattle, WA (Tukwila) wow! The Operations Manager there: Michael outstanding customer service. I will buy there again! thank you !

note: any Best Buy Executive reading this? Please ensure that Michael gets this compliment in his employment review. Patricia Davis, West Seattle, WA 98116

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Gail Lepore - 120 d 17 h ago

0

I ordered a washer and dryer from best buy back on sept 26th after the first one came smashed, waited for the second one it never came on the day it was supposed to come, I thought third time would be the charm but I was wrong third time washer came first load was banging like crazy. I order a new one they said it would take two weeks delivery date oct 24th. that day came and they called to pickup broken washer but no new washer they told me they had it but it never came. reordered another one they said it will come nov. 7th if its not here buy then I told best buy to come and pickup both dryer and broken washer. This is the worst service I've ever had. I will never buy from them again

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Terry Darrell - 4 y 185 d ago

4

A few weeks ago, there was an article on public radio explaining that Best Buy was looking to streamline its stores. The idea is to move most of its customers to ordering more merchandise, thus making the physical stores smaller and more like show rooms, with less products and more focus on the Geek Squad, and customer service.

Best Buy has been losing profits each quarter, slowly sending it down the path of Circuit City. This is most likely behind the decision to re-shift its priorities to more of a service center with a showroom. It may or may not be the right move, but one thing is certain: They need to do something different! Hopefully for them, this is the right direction. At least they aren't staunchly sticking to what they've always done. That is the one path that will definitely lead to eventual bankruptcy.

Though this is a good business decision, It is a little saddening. The era of the "Electronics Mega Store" is coming to an end. Granted the showroom will still be there. Hopefully, the "trimming" of the store's size won't affect the variety of new gadgets there will be to test drive.

Besides, where else will men hang out while their wives are shop at Michael's?

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DrewOlsonMKE - 4 y 188 d ago

Just read about @bestbuy circling the drain. Not pulling for job losses, but my sense of schadenfreude is strong. That chain just sucks.

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AthleteWannabe - 4 y 188 d ago

@kellyolexa I usually buy my tech at @bestbuy - great service and good deals! #fftech #fitfluential

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Jangosagony - 4 y 188 d ago

Needing 7 3-pin to Molex adapters to finish out this PC build... and neither @bestbuy nor @radioshack carry them. #fail

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Douglas_BBY - 4 y 188 d ago

RT @TopherSorensen: Props to @BestBuy customer service for making an exchange/bundle match, a flawless process.

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SophiaRedefined - 4 y 188 d ago

@bestbuy getting printer cartridges! Big writing project!

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scaliatine - 4 y 188 d ago

. @bestbuy doesn't put out new release movies until Wednesday, sorry guys not coming back for it

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KateDiLeo - 4 y 188 d ago

@ambularc22 - Impressive! What did you buy? CC @BestBuy

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alltherain - 4 y 188 d ago

Mom was going to buy a stove @bestbuy but we walked out because they wanted fifty bucks to deliver after 2 pm. Super rude salesman, too.

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iChrisHarrison - 4 y 189 d ago

This nigga @Edwin__ tryna get it in with all the ladies at @BestBuy before we leave ahahahaha

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