Information, reviews and public commentary for US companies

 

Best Buy

Rating
0.876794
Web
http://www.bby.com
Address
7601 Penn Ave. South
Richfield, MN
55423
Contact
G. Mike Mikan
Role
Interim CEO
Phone
(612) 291-1000
Fax
(612) 292-4001
Employees
167,000
Twitter IDs
@BestBuy
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Well Wisher - 1 d 15 h ago

4

Well you can contact them through Email

Best Buy Headquarters email complaintsandhelp@ outlook.com

Contact now

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Shuja Choudri - 16 h 23 m ago

3

Wow! I was about to write about my experience and seek help from corporate to resolve my issues but decided against it after reading all the reviews. It appears every one is going through or gone through the same disappointment and frustration as I have. The repetition of similar issues with so many customers is a sign that no one cares about customer service and satisfaction. A sign of a company in a downward swivel....ready to close their doors. If you advertise a slogan "WE'LL HANDLE EVERYTHING...Making delivery and specialty installation an effortless experience" Meke sure you have trained staff to deliver your promise. Otherwise it is just a joke and a false advertisement. Best Buy/ Pacific Kitchen Home in Woodbridge, NJ))))____

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Shuja Choudri - 1 d ago

0

Wow! I was about to write about my experience and seek help from corporate to resolve my issues but decided against it after reading all the reviews. It appears every one is going through or gone through the same disappointment and frustration as I have. The repetition of similar issues with so many customers is a sign that no one cares about customer service and satisfaction. A sign of a company in a downward swivel....ready to close their doors. If you advertise a slogan "WE'LL HANDLE EVERYTHING...Making delivery and specialty installation an effortless experience" Meke sure you have trained staff to deliver your promise. Otherwise it is just a joke and a false advertisement. Best Buy/ Pacific Kitchen Home in Woodbridge, NJ

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Jude - 4 d ago

2

thank you Scott for your help today, it is a shame that i would have to call the main office to get the service that a customer deserves. Wilke Barre Pa. store needs to work on delighting the customer.

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H. Steele - 4 d ago

0

I informing you of how my contact went with an employee (Nathan Chess) at you Silverdale Store which is Located at 9551 Ridgetop Boulevard NW Silverdale WA 98383. USA. On Friday August 10, 2018 at 2:30 pm in the afternoon.

I went into the store to check if the store had a TV in which I was looking to buy. The model is Sony XBR55AIE OLED TV. Mr. Chess informed me they could order the TV for me. I showed Mr. Chess the price $1,599.00 I located online at WWW.TVDeals.com. Chess looked up the WEB SITE to verify the price. Upon confirming the price he advised her would talk to his manager, who he identified at Tim Rosen. Upon returning he advised Best Buy would not honor the price. The company must of made a Ali Baba deal to sell at the price. I asked if Best Buy honored their match price guarantee. He advised no deal like that. I left the store after my contact. I am a African American who work in Law Enforcement for 30 years and another 14 years for The largest Ferry System in the United States as their Company Security Officer who's responsibly was Homeland Security working with Several agencies. I just retired last week. Working with the public in my working career was an honor.

The experience in your Silverdale Office was humiliating and a disgrace. I had my son with me who asked why are we leaving, I advised how my contact went with the sale person. He said ok, lets go.

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Anonymous - 5 d 6 h ago

0

Best Buy and the Geke Squard are not honest helpful people,all they want is your money and they do nort stand behind their product or service. if one has an problem they will help for more mney!! thelma shontell 1 48- 207 1725

Flagged for review. 
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Shirley Wallace - 6 d 9 h ago

0

Once again, the worst service from Best Buy. Years ago I gave a lot of business to them. When they wouldn't honor a warranty I purchased on a TV set, I swore off them forever. I decided to give them another try and ordered a washing machine and dishwasher on July 15, 2018. Delivery date was 8/4/18 which I thought was too far away but I agreed. On 8/3/18 I got two phone calls that they would be delivered 8/4/18. After my son took off work all day, about 3:00 pm I got first a text saying the dishwasher was not in stock but the washing machine would be delivered on 8/6/18, then another text 8/8/18 and another text 8/9/18. This meant no clothes washed for a long time. On 8/6/18 I called the store and asked to speak to the Manager. They didn't want to connect me. I insisted so they said Rusty was with another customer so I said I would wait. Finally after trying to dodge me, Rusty got on the line. I asked how they could just find out the dishwasher was not in stock on the date of delivery. He said "Blah, blah, blah"

so I cancelled the order. I had already paid my first payment so they have to refund that too. So NOW I will never buy another thing from Best Buy. They used to have a good reputation but no longer.

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Gingi - 6 d 5 h ago

Hi Shirley,

I ordered a 55" Sharp TV on July 29 which was supposed to be delivered today, ten days later and only when the driver of the delivery truck called early this am, did I find out the entire order was made backwards and they would not correct...I was on the phone for over 2 hrs trying in vain to get anyone to understand and remedy Best Buy's mistake...It's my birthday gift as my tv suddenly died July 28 and I ordered from what I thought was a reputable company...i have no other choice but to cancel my order and

get my money back in order to be able to buy elsewhere where I would rather pay much more than to suffer such aggravation plus mental indignities from a company who should not be allowed to conduct monkey business and hurt people as they do!

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Robert Joseph Sarhan - 8 d 2 h ago

0

Dear Mr. Jolly,

You lose customers daily, today you lost me. I had to drive 20 miles to see if you sold something in your store, because your employees don't answer the phone. When I arrived at the store, I asked for the product and they said they did not carry it. I asked why didn't you answer the phone, their is no one in your store it is empty, the manager said it is through central office. You had a loyal customer that would pay more and come to your store. I bought quite a few computers, tablets, phones and many other products. Your President, has no idea how to run a store, customer service is and has always been a way to build a business. Why the CEO is sucking the profits dry, you have no staff answering your phones, this is where you pick up your clients to get them in the store. I cannot believe how arrogant this company and some of the employees like Greg the manager was. I will now shop elsewhere, it is a shame that a CEO does not know how to run a company, your phone service is the worst and when we call we should go directly to the store. I feel sorry for the good employees that work for best buy, because their are many good employees as well. I ran my fathers business with no advertising all word of mouth. But your company will not last long, I was in your store last month and I heard a very angry customer about standing in the computer department requested help and received none. Your bet bet, get rid of the CEO save the 14 million, invest it in your people and your company, he has no idea how to run a business.

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Jessica - 8 d 5 h ago

0

My TV was suppose to be delivered to me today at 12:30pm with email and text confirmation sent to me from Best Buy! When it never came, at 12:30, I gave the delivery guy 30 more minutes. When the delivery was still not here, I decided to call Best Buy to check where it is. The representative told me that in her system, the delivery shows that it is rescheduled. HOW COME I WAS NEVER NOTIFIED? She had no idea how to answer me so I asked to speak with a manager. When I asked the manager for information, he had no idea what to do either. I then proceeded to ask for a refund. The manager hung up on me. I call again, waited on your automated system for the next representative. Also has no idea what is happening and then hung up on me. I continue to call back and at this point, I am just requesting for my money back. The 7th agent that I spoke to told me that there was never a TV available to make a delivery today and they will deliver it to me Friday. I asked for a refund, and he told me that he is unable to do that today because the TV is now in transit to a warehouse. I have at least 10 reminder emails and texts to prove that the delivery date was set for today. I wasted a day waiting. This is outrageous! I will never do business with Best Buy again. Horrible customer service. Does not deliver promises!

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Anonymous - 8 d 10 h ago

0

THE WORST PLACE EVER! NEVER EVER AGAIN!

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Patricia Wilson - 10 d 8 h ago

0

I am thoroughly disgusted with Best Buy now. I have been a customer of this store for many years. Yesterday I bought, or tried to buy a HP Envy Laptop online. My 1st attempt was denied within minutes. I felt that it may have been because I was out of town making a purchase that was to be delivered to my home in a different state, and/or, I had made quite a few large purchases recently and it was my Credit Union's way of making sure someone else was not using my card. I called my Credit Union and told them what I was trying to do and then I made the purchase on my other credit card, which Best Buy accepted that time. THEN, early this morning, I get an email from Best Buy saying that my order was canceled and gave no reason. I called customer service and she informed me that my order had been canceled because the card could not be "verified"?????? BUT YET, the money was taken out and here were are over 12 hours later, the money has still not been refunded to me. The rep told me she would call my bank (which she did not) and have the money refunded immediately, and she then asked me for my banks phone number, which I gladly gave her. Then when she came back on the line and told me she called the department there at Best Buy that does the refunds and the process was started to refund me my money.

I totally understand all the fraud that goes on in this world today, but my account was not one of them. IF Best Buy was not satisfied with my method of payment then why take the money out FIRST? Why couldn't the rep have just verified my card and allowed the purchase to go through especially since Best Buy already had taken the funds from my account.

Like I said earlier, I have been a customer for many years. As a matter of fact I just bought my daughter a laptop in the Phoenix, AZ., area earlier this week with no problem, but I promise you that Best Buy will not see my business again. My husband and I both were getting ready to buy 1 more laptop for his business but it will certainly not be from Best Buy nor will any future purchases.

Again I am sorry for all the fraud you may be experiencing, but with Best Buy's process of conducting business, you are losing good PAYING customers like myself.

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Melody T - 11 d 21 h ago

0

Customer Service??? I don't think the Geek Squad knows what that means. Bought the extended warranty (thank goodness) and they were very easy to set the appointment and to come out to "fix" my TV (high end LG). Could not bring it in because it is a 50". If it was smaller I could have. Parts shipped to my house, no problem. Tech came, changed out the 2 parts they sent, rehung the TV on our stand and it did the exact same thing. He said so, it will need to be replaced. Gave me a phone number to call once I reached the store to do the the exchange or upgrade and I pay the difference. Went directly to store, picked out a different TV and called while at the register. That is when the nightmare started. (July 24) The agent on the phone told me I could not buy the TV in the store and take it home. Instead, I had to pay for it over the phone and they would have to delivery it and then pick up the old TV....no big deal right...a little upsetting that I could not just take it home but it is a 55" and they have to install it. ***We bought the 50", took it home and installed it ourselves??? So I have an appointment to have it delivered the following Monday sometime between noon and 6pm because we were leaving the next day for vacation. Monday morning I get a phone call around 10:30 to tell me the TV had not made the truck so I would need to reschedule. I explained that would fine as long as it was after 3pm because this was the last day I would be home before 3pm and was told I would have call back after 6pm because they could not schedule due to the ticket was logged as "in transit". At noon the same day Monday, I got a call that they would be there by 2pm with my TV...got real excited and explained the earlier phone call. She said she would check and call me back....no one came, no one called me back. So I called back after 6pm, was on hold for over 30min and was told that they could not guarantee after 3pm but would try...scheduled it to come on Wed. Got a call Wed morning that they could not come after 3pm that day and rescheduled for Friday. Got a call on Thr that they would be there between 1pm-2pm. Explained again that it had to be after 3pm. Was told I would have to reschedule again. So now it is suppose to be here Mon between noon and 6pm. I explained again that would have to be after 3pm. To my surprise I got a call today Friday to expect my TV between 3pm-4pm. Again I got excited and explained the phone call from Thr. She said she would check and give me a call....no one came and no one called. So now I am waiting to see if anyone shows up on Mon. Lets see July 24 to Aug 6....paid for a TV that I don't have, can't watch and am still watching TV on my personal laptop. Here's the best part. Can't return broken TV to store to cancel the whole the order. They have to pick it up because it is over 49" and they can't guarantee and after 3pm pick up. Interesting because we brought home ourselves and installed it ourselves....what do they think will happen it...it is already broken...been certified by their own technician.

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Amy G. - 11 d 9 h ago

1

I ordered a computer online to be shipped to the store and when it arrived it was not even remotely close to what I had ordered. When I tried to go back to the store to have it exchanged, I was told that I couldn't do that because it was a ".com" purchase. The manager (and I use that term loosely) said he had to fill out a form and send it to corporate and they would handle it assuring me that I would hear from them by the following day. When i didn't hear from them I got back online and used the online chat feature where I was told that any online or in-store purchase can be returned or exchanged at any store. I went back down to the store and after about 30 minutes of going back and forth with these people I finally was able to return it but they had to reorder the item because they don't carry it in store. So what was only supposed to take 5 days to receive is now going to take 16 days. Never dealing with this company again. And I still have not heard anything from the people who were supposedly going to contact me as a result of the "form".

My suggestion is to implement better training especially on the managerial level. The right hand has no idea what the left hand is doing in this case.

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Lottie Louise - 12 d 9 h ago

0

I was in the Enfield Best Buy

I called for assistance

However ther was a white couple looking so he took care of them I walked out

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Audrey Fitzgerald - 12 d 7 h ago

I'm white, but a senior, they would not wait on me either

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Audrey Fitzgerald - 12 d 7 h ago

I would not ever buy another item from Best Buy! They should change their name To worst buy!! My total experience has been beyond horrible. I call the main branch and I have to speak to somebody who's English is broken I couldn't understand a word they said

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Connie D - 12 d 9 h ago

0

I went to best buy Mechanicsburg, PA onJune 28, 2018 about finding out about, a security cameras for my home, before I left the store they had me buy wire cameras and other things I didn t need and set up a appointment with the geek guys who would be installing the cameras. on sat June 30th, he came out and check my home, said I would have to go with wireless cameras and have to order solar panels, now I had to take back everything ,I didnt need which they told me it would be in 2 days which didnt come in till July 5, the day they were to be install late in the day, which the geek guy install leaving the solar panels wire to the camera just hanging so loose, Had to call for another geek guy to fix the problem it took another week for him to come, he didnt have any screws had to look in my own garage and found what he needed, they told me the solar panels would work well about 8 days later they all need charge and I only use my camera for about 3 hrs a day.. they also talk me into getting a new phone I didnt want or need, never walk out of the store with the new phone, my phone bill is much higher now, and had a problem with getting that straight out, they also talk me into getting the wrong tablet, I needed a y5, then I was black list for a year on return on items I didnt need for 0ne year, so I cant return other items I dont need they only give a 2 week return policy, which took longing to get the item in and put my cameras in. their was so many issue but I wouldnt go into them, once they sold you the product the they didnt want to bother with you. so I am done buying any item from them.

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Dave - 13 d ago

0

I went to your Best Buy store in North Haven Ct. this afternoon at about 3pm to have a battery installed in my iphone 6s. When I got to the service area i stood in line for about 5 minutes. Then a best buy employee asked me if I had an appointment for the Geek Squad. I said do I need one to drop off the phone. She said yes follow me. I proceeded to another area where she took my info, then asked me what service I needed. I told her i wanted to have the battery replaced in my phone. "No problem " she said ,we do that. I made an appointment for 5pm which was the earliest appointment. I came back at 5pm headed for the Geek Squad area. After a few minutes i was asked if I needed help, told the employee I wanted to have a battery installed in my iphone. He turned to another employee an asked him if he knew how to do that, employee Evan said no, he then turned to another Geek Squad employee and ask him if he knew how to install a battery. That employee said no. He proceeded to tell me that I would have to make another appointment or I could pick it up tomorrow. I said fine I would pick it up tomorrow. He asked for the phone I gave it to him and I told him it was dead. He said, we cant install the battery in a dead phone per Apple policy. I said can I see that policy. He didn't respond. Then I asked why they didn't tell me that when I made the appointment 2 hours ago. Then another employee came out Ternise Barrett, she said she was the manager. And what was the problem. I told her what had happened, and she looked at my phone and tried to turn it on . I said all I want is a battery replaced. Why would you have me make an appointment at 5PM if there wasn't going to be a person that was able to do the install. And why would you make me come back without getting some information about my phone. The store manager Kim Degn was not around . I asked for her several times but never received an answer. I think that your system stinks. I wasted 3 hours of my time and my problem was not rectified. You should train your employees to obtain more info before making an appointment that cant be kept.I will never do business with Best Buy again.

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