Information, reviews and public commentary for US companies

 

Best Buy

Rating
1.087015
Web
http://www.bby.com
Address
7601 Penn Ave. South
Richfield, MN
55423
Contact
Corie Barry
Role
CEO
Phone
(612) 291-1000
Fax
(612) 292-4001
Employees
167,000
Twitter IDs
@BestBuy
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Maggie - 2 h 37 m ago

0

I am in tears about the way I was just treated by Best Buy's customer service team. I ordered a microwave and it took a month to be delivered. Upon arrival the entire front door is scratched and has a chip in it. I have called customer service and the wait times are longer then 45 minutes. I contacted LG who said if they send someone out and it's only cosmetic my entire warranty will be voided. Best Buy said because I'm past the 15 day return policy which I'm past due by 3 days there is absolutely nothing they can do. They told me to contact the geek squad. I have been on hold for 1 hour and 45 minutes and still counting. I am outraged that this is the kind of service I am receiving. I will never buy anything ever again from Best Buy and I hope no one else does either.

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R. Gliniecki - 3 h 26 m ago

0

I just had one of the worst customer services experiences. I was talking to Joseph, the Home Theatre Supervisor at the Independence Street Best Buy in Virginia Beach VA. He lost control. He hung up on me. I was trying to resolve a shipping problem. After going off at me for more than 5 minutes he gave me the USP tracking number and basically said it was my problem to solve and hung up. He spoke to fast to understand, he mumbled, I felt he was ridiculing me and not taking my problem serious. I could hear other store representatives laughing and egging him on. He continued to talk over me and did not listen to my concerns. His over tone and tenor, right from the start was rude and hostile. This person should not be allowed to talk to customers. Someone from corporate needs to talk with him.

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I live in Texarkana, TX and would like to know when I can go into my local best buy to purchase a new lap top computer - Gov. Abbott said retail stores could reopen- Other stores are open and letting in customers with a limited amount - could best buy let folks make appointments to purchase or have repairs made - Best Buy^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Best Buy^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Best Buy^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Best Buy^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 32 d 8 h ago

I live in Texarkana, TX and would like to know when I can go into my local best buy to purchase a new lap top computer - Gov. Abbott said retail stores could reopen- Other stores are open and letting in customers with a limited amount - could best buy let folks make appointments to purchase or have repairs made -

.

...,.,.,.,.,

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Anonymous - 32 d ago

N LATE NOVEMBER, RECEIVED THEM IN DECEMBER, CALLED CUSTOMER SERVICE TO PRICE MATCH. THE GUY ON TAPED LINE SAID BEST BUY CREDIT CARD WASNT WORKING? GAVE HIM MY AMERICAN EXPRESS CARD AND HE CHARGED ONCE ON AMERICAN EXPRESS AND NEVER CREDITED BEST BUY CARD BACK! NO ONE CALLS BACK AND THEN I WAS TOLD CASE WAS MISHANDLE SENT TO WRONG DEPARTMENT? SIX MONTHS! NEVER EVER USING CARD AND OR COMPANY AGAIN! THIS IS DISGUSTING!. ., ., ., ., . .,

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Anonymous - 10 d 13 m ago

Good to know

Sorry about your bad experience with Best. Uy

BV

Brooklyn, NY

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Anonymous - 31 d 10 h ago

I think it's built crap that best buy has out there they offer military discount 15%. They don't want to honor it. I would say that is false advertisement. I contacted customer service I was told we don't offer it. I called coporate the operator telling they don't offer who is she . Then she going to connect me customer service again. I informed her I already talked to them. Best buy needs to honor that. They need to offer military discount since men and women are out there fighting for them and the country . While these best buy workers and these high paid coporate best buy workers have. , ., . . .,

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Anonymous - 29 d 8 h ago

D combo for the movie Hacksaw Ridge and I got sick, unfortunately everyone is paranoid and thinks if you have a cough you have Covid-19. It said that it was for pick up in Chula Vista, CA, but it didn't give the address and it failed to tell me that there were 2 Best Buy stores in that city. I do not even live anywhere near that city and tried to find someone to pick it up for me. Well when I finally found a person to pick it up for me I found out that they canceled my order! I was extremely Angry! No message that it was even canceled. This is why I hate ordering anything online!

They could not even send the movie to a c.,.,.,.,.,.,.,

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Anonymous - 28 d 9 h ago

5

I really wish someone would answer the phone. I was on hold for 55 minutes then it hung up on me. Then I called back, but now I'm on hold for 25 minutes. I left a message for a call back the other day and they called back 11pm to tell me all the off.. ., ., ., .,

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Anonymous - 26 d 10 h ago

to purchase a new refrigerator. Found out that their new requirements force you to have an appointment. Home Depot does not have this requirement. Guess who got the sale for my new frig? Hint ., .,. .,.,

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Anonymous - 25 d 10 h ago

ey like advertising items they do not have. We have ordered 2 different laptops, given delivery dates and never received them. When we called about the order we were told they had sold out. Both laptops were still bein.,. ,. .,

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Anonymous - 25 d ago

d my husband purchased a wash machine at the Norwalk store when we. Review it it continuesly went from rinse to spin and never stopped we reported this immediately,they were supposed to deliver a new one it took 5 days of me calling going in the store talking to the supervisor, manager , customer service ,etc to get a resolution this happened from may 5,2020 finally got some results may 12,2020 as a consumer this was a horrible experience, the management for appliance in the Norwalk store Marcus was very rude l would not recommend any one to shop at th ,,m,m

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Anonymous - 24 d 9 h ago

and would like to know when I can go into my local best buy to purchase a new lap top computer - Gov. Abbott said retail stores could reopen- Other stores are open and letting in customers with a limited amount - could best buy let folks make appointments to purchase or have repairs made -

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Anonymous - 24 d 21 s ago

ou close the Dothan Alabama store. The employees are rude this reflects on the management. We don't need a business like this in Dothan Alabama. If I need something from Best Buy I have to drive to Panama City Florida, The people there are extremely nice. I hate even looking at the place. My suggestion is fire the manager and all local e,m, m,m ,m

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Anonymous - 23 d 15 m ago

Stay away from best buy !!! They are a hot mess !!!

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Anonymous - 19 d ago

Agreed, they're trash!!

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Anonymous - 22 d 9 h ago

plavws an order for delivery the next day come to the next day its not delivered conyact best buy they say there is nothing they can do since its in shipping. They can place a re order of the same product which didn't get delivered so i was like fine do that now delivery date is Tuesday. Come Tuesday no package! Call ups the package is lost! I place an investigation on this contact best buy again i was able to get the person to get me a refund cuz I no longer want this product its lost its fragile and 3000 dollars who knows how many times its been banged around in the shipping so she says ok i successfully sibmitted your refund. Next day i get N email daying my package is coming thurday. Wait what? How km supposed to be getting a refund! I contact best buy again n they r like no refund not processed cuz package is out but I'm like I already canceled this and give em ref # they say I need to contact the shippers! You need to contact the shippers i already contacted th., , ., . ,. ,. ,

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Anonymous - 21 d 10 h ago

we speak not working) then told my wife that it was defective product and that she would need to going and buy a second alarm system for them to come back 3 weeks later (soonest they would give me the appointment for) to install and see if it works, then return the older product for my refund at that time, out of pocket for 2 alarm systems over a month period, then when I finally got feed up with there nonsense, I called the store (Gainesville Ga. Best Buy Store) and spoke with a gentleman named Travis, he said he was a Manager,I explained everything that had taken place over the last month and he simply said they would have to put me back in line for another couple weeks for another appointment, (with a alarm system they installed in my home that was useless and was not working), yes he and I get a little testy over the phone but he simply told me to return the product and go and buy somewhere else if I felt that way, so I did exactly what he suggested I hung up from that call, called Simply Safe and purchased the system within a few minutes and a few dollars of the same price Best Buy offered, and getting professional installation w / /. /. /. /. /. /.

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Anonymous - 20 d 8 h ago

s? And you actually put pimply faced children to censor our beliefs? GO FOR IT. You ARE GOING TO LOSE. But... I'm not at all surprised. HITLER did the same thing. Congratulations FACEHITLERBOOK.com. You must be so proud, and the little children, / ., ., .,

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Anonymous - 19 d 14 m ago

uad monthly for a refund check. The customer service rep kept telling me that they were going to credit my credit card that no longer exists. They were to send me a refund check in March but as of May 2020 I have not received and the customer rep tells me that my credit was applied to the credit card that no longer exists. When I asked to be transferred to a customer manager, the customer rep hung up on me.,., ., ., . ,. ,

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Anonymous - 18 d 9 h ago

eo for my Camaro and had it installed. Let's just say its been the worst experience. Not only does it say mis wiring but the first tech cracked my dash. And yet best buy hasn't done anything but give me a headache. This Camano is a classic and yet their tech thinks it a punching bag. I've tried several times to get a hold of someone at the corporate office and I have left messages for someone to//../../../././.

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Anonymous - 18 d ago

service today at your Martinsburg WV location. I purchased a IPad 7th generation and the front facing camera dose not work, about a month ago I spoke to best buy and was told to contact Apple, this did not work so today I went to the Martinsburg location, the door was open and said you had to have a mask, which I did, a store employee approached me and said I could not enter without a appointment ok. I explained my problem and all I got was excuses, the Apple system is down! He don't have access to Apple. At no point did he attempt to assist in correcting the problem.. ., ., ., . .,

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Anonymous - 16 d 8 h ago

ice, the new company wants us to pay 35.00 a month to keep service this is not what i purchased best buy knew this in february when we bought the second camera we spent over 400.00 for each camera and now they are useless and best buy refuses to honor warranty. when we contacted the store the "kid ( cant call him much of an adult with his attitude ) hung up the phone because it was tim. ., ., ., . . ,., ., . . ,.,

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Anonymous - 15 d 9 h ago

going to spend about 3500 dollars. I was the only person in the store there were 6 people working that I could see. The guy who was helping me had to keep asking questions of other employees. I finely gave up walked out said I was somewhere else. I asked for manger on way out lady told me she was manager and said it takes time to make orders didn't really care that I was walking out. Will never c., ., ., ., ., ., ., ., ., . . , ., ., .,.,

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Anonymous - 14 d 9 h ago

McAllen Tx. I have tired for days to make contact by phone or just to call the store or geek quad about my rescheduled appointment for a home theater install. It is impossible to to get through by phone or chat just to communicate with someone. I do not understand why it is so difficult to have someone answer the phone at this store. It is not like they are extremely busy with customers you have to make an appointment to shop. I understand why but I am trying to communicate through phone. Can someone help me make contact with someone at the st., ., . ., ., . ., . ,. ,. .,

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Anonymous - 12 d 8 h ago

bought car audio receiver back in the first week in march. Install was supposed to be 2nd wk in may it was canceled due to covid-19 i understand that. but now other stores are opening with limited contact. My questions is since car installs are in a closed off part of the store and alot of times you drop you car off for few hrs. why are they not re-schedualing installs. I pay for total tech. every yr it seems like a waist this yr.////

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big d - 8 d 10 h ago

3

bought car audio receiver in ohio back in the first week in march. Install was supposed to be 2nd wk in may it was canceled due to covid-19 i understand that. but now other stores are opening with limited contact. My questions is since car installs are in a closed off part of the store and alot of times you drop you car off for few hrs. why are they not re-schedualing installs. I pay for total tech. every yr it seems like a waist this yr.////

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