Information, reviews and public commentary for US companies

 

Best Buy

Rating
1.050376
Web
http://www.bby.com
Address
7601 Penn Ave. South
Richfield, MN
55423
Contact
G. Mike Mikan
Role
Interim CEO
Phone
(612) 291-1000
Fax
(612) 292-4001
Employees
167,000
Twitter IDs
@BestBuy
General profile image

Donna Steven - 10 d 4 h ago

4

I am writing this review to inform you of the quality of the employees you have at your Pleasant Hill, CA store and the awful customer service they provide. My experience started in May 2019. At this time I was sold an "open box" tv that I was assured was in perfect working condition. However, they did not have the One Connect cord so they were not able to connect it and show this to me. I was informed to order the cord from a third party.

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Flagged for review. 
General profile image

Gary toes - 8 d 4 m ago

5

e read this before I bought a 3000 dollar dishwasher from your "store". If I would have, I would not still be waiting over a month later for it. Any call to the store results in more smoke. Funny thing is we intended to replace all of our kitchen appliances with best buy. All thermador to the tune of about 15000

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Daniel Valdez - 7 d 11 h ago

0

it sounds like you were ripped off too. and sadly , BESY BUY doesn't care .

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Steven Destrampe - 6 d 4 h ago

3

I write this review as I sit in a hospital emergency room as a direct result of the obnoxious treatment I received at Best Buy in Westland, MI. On Thursday, October 9, 2019 I purchased a 65" Samsung LED Q80 TV. On Sunday we took it out of the box and hung it on the wall. We turned it on and found colored lines running down the screen. It appeared as if there were a flaw on the screen. We took it off the wall and returned it to the store where we purchased it. They too plugged it in saw the lines I described and proceeded to tell us there wasn't anything they would do that we basically would eat the nearly $2000 we spent in the TV. Needless to say I became upset and asked to speak to a manager. Of course no manager was on duty. As the obnoxious security man escorted me out of the store because I became loud he decided to shove me from behind once outside where I face planted into the the concrete outside of the exit door. There they left me bleeding profusely out of my nose and mouth and an injured arm. The police were called along with an ambulance and here I sit awaiting imaging results. Perhaps in the future your staff should learn to communicate and inform your customers of alternatives or o,..

General profile image

Eugene Paula - 5 d 19 h ago

3

Been treated very badly at the Virginia Beach Princess Anne store. Bought the protection plan that states if accidentally dropped air spilled on we will replace it. Well that's not the case. Spent hours on the phone and corporate said the store should of pep laced it, was sent to geek squad for resolution and they said they can't I have to deal with store where I was badly treated. Corporate has no backbone to over rule how sad. Please beware of the rude manager at the Virginia Beach Princess Anne store.,,,

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Anonymous - 5 d 19 h ago

0

I don't know who changed this but I gave it 0 stars. Worst experience ever

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Anonymous - 5 d 15 h ago

r other devices have also swapped carriers and then they tell me with proof need I mind you that something was wrong from verizon samsung and google I tried mutliple devices it was a carrier issue upon swapping to att no problems at all however the store is going to tell me they can't do business with me anymore because their employee sold me a device that was locked and stated I couldn't be device authenticated upon being told it was unlocked I have contacted apple verizon and att on this matter as well as reaching out to District Manager Nathan today and awaiting an answer on what return policy I've broken or over stepped I mean I get that 10 phones is excessive but hey if it doesn't work it doesn't work not my fault as the cons

General profile image

Petra Solace - 5 d ago

3

I went to the Best Buy in Winter Garden, Florida to use my reward money I received when I bought a iPhone 10XR. Without going into detail there was a problem with my reward money. Kaitlin and Jorel were very professional and patient and did allot of research to help figure out what the issue was. My issue was resolved within a short time. I would recommend these two employees receive some kind of recognition for their professionalism and great personalities they both have. Thank you to both of them for their

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manchester - 4 d ago

4

My name is Eddie Billingsley, I have been a member of Geek Squad for years, the last services was not good you should teach bett/

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Steven Destrampe - 3 d 20 h ago

4

.I write this review as I sit in a hospital emergency room as a direct result of the obnoxious treatment I received at Best Buy in Westland, MI. On Thursday, October 9, 2019 I purchased a 65" Samsung LED Q80 TV. On Sunday we took it out of the box and hung it on the wall. We turned it on and found colored lines running down the screen. It appeared as if there were a flaw on the screen. We took it off the wall and returned it to the store where we purchased it. They too plugged it in saw the lines I described and proceeded to tell us there wasn't anything they would do that we basically would eat the nearly $2000 we spent in the TV. Needless to say I became upset and asked to speak to a manager. Of course no manager was on duty. As the obnoxious security man escorted me out of the store because I became loud he decided to shove me from behind once outside where I face planted into the the concrete outside of...

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PI$$ED NO LONGER CUSTOMER - 3 d ago

Best Buy is a FRAUD. I just spent 5K on TV and camera and had problems and store manager did ZERO and actually incited my ABSOLUTE refusal to EVER WALK IN THEIR STORES AGAIN. This is not the 1st time over the years, spending thousands on computer and other equipment that I've experienced complete lack of customer care or support. Reading through these, I wonder if Mr. Interim CEO even gives a damn. I'm taking back their camera and shoving these pieces of equipment right up their losing A$$....

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Scott Kalman - 1 d 5 h ago

3

Purchased a dishwasher and installation at Best Buy. Shortly after installation, we noticed water dripping from our Lower-tier cabinets. Best Buy's installers damaged our the pipe (and now our kitchen) and are unable to provide support until next week. Unfortunately, my wife and I had to cancel our anniversary plans and we are now waiting on an emergency plumber, which will have to be paid for out of our pockets. As a long time customer, I am highly disappointed in the customer service...

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Beth - 20 h 16 m ago

3

A friend, in Port St. Lucie, Fl. recommended Best Buy Geek Squad for a laptop problem.. I had shopped at Best Buy in Vero Beach in the past and was not happy with the service. My friend said she brought her computer at Best Buy and recommended Best Buy's Geek Squad. Having purchased her computer at Best Buy, she said she didn't have to pay for service from the Geek Squad. I have a Lenovo lap top which I was told could be fixed - it is about 6 years old and the page size for Word documents and print isn't working right. I bought the computer from the store in which the repair person worked. I was told that to have it fixed would cost almost as much as a new laptop. I have two computers, the laptop was used strictly for work and things like personal correspondence, I don't want it connected to Wi-Fi. After checking out newer laptops I decided to keep the one I have. On my friend's recommendation, I decided to give Best Buy another chance. I telephoned to speak with someone on the Geek Squad at 11:11 a.m., from that time until 11:27 my call was picked up and transferred once, the rest of the time I remained on hold. This was at your Vero Beach, Florida store - the one I was dissatisfied with as I once bought BellSouth telephones there - and had to return them. I was told since I had Comcast for a provider I shouldn't have purchased a Bell South product, information I

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Anonymous - 1 d 25 s ago

0

A friend, in Port St. Lucie, Fl. recommended Best Buy Geek Squad for a laptop problem.. I had shopped at Best Buy in Vero Beach in the past and was not happy with the service. My friend said she brought her computer at Best Buy and recommended Best Buy's Geek Squad. Having purchased her computer at Best Buy, she said she didn't have to pay for service from the Geek Squad. I have a Lenovo lap top which I was told could be fixed - it is about 6 years old and the page size for Word documents and print isn't working right. I bought the computer from the store in which the repair person worked. I was told that to have it fixed would cost almost as much as a new laptop. I have two computers, the laptop was used strictly for work and things like personal correspondence, I don't want it connected to Wi-Fi. After checking out newer laptops I decided to keep the one I have. On my friend's recommendation, I decided to give Best Buy another chance. I telephoned to speak with someone on the Geek Squad at 11:11 a.m., from that time until 11:27 my call was picked up and transferred once, the rest of the time I remained on hold. This was at your Vero Beach, Florida store - the one I was dissatisfied with as I once bought BellSouth telephones there - and had to return them. I was told since I had Comcast for a provider I shouldn't have purchased a Bell South product, information I would have appreciated when I purchased the phones. I still don't know if that is true. Other times it was difficult to find personnel to direct me to what I was looking for, or they couldn't answer my questions about a product. One of the messages while I was on hold was I could participate in a survey after my call was answered - which didn't happen, because I was on hold for 16 minutes and then hung up. JP Pochron cc: Corporate Headquarters

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Beth - 1 d ago

5

I look forward to my trips to the Best Buy store in Covington, LA. where I am greeted by the friendliness employee ever! One can tell that Asia (spelling) truly enjoys his job. Thank you for hiring such a unique person to represent your company.

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Scott Kalman - 1 d 15 h ago

0

Purchased a dishwasher and installation at Best Buy. Shortly after installation, we noticed water dripping from our Lower-tier cabinets. Best Buy's installers damaged our the pipe (and now our kitchen) and are unable to provide support until next week. Unfortunately, my wife and I had to cancel our anniversary plans and we are now waiting on an emergency plumber, which will have to be paid for out of our pockets. As a long time customer, I am highly disappointed in the customer service received.

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Lesson learned - 1 d 15 h ago

0

I am in rage over the process of getting a repair man for our washer/dryer systems. Just getting to the repair department via phone is long and infuriating, My last experience (10/18/2019)to reach them was frustrating, to say the least, and when I finally reached the Geek Squad department, a man named Matt answered the call. He was rude and ended hanging up on me. I won't assume I know what the heck is going on but I can assure you your system and some of your staff needs to be assessed. Dealing with your company has taught me to buy based on customer service and repair availability and not based on the best price. I urge others to do the same.

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Steven Destrampe - 6 d 10 h ago

0

I write this review as I sit in a hospital emergency room as a direct result of the obnoxious treatment I received at Best Buy in Westland, MI. On Thursday, October 9, 2019 I purchased a 65" Samsung LED Q80 TV. On Sunday we took it out of the box and hung it on the wall. We turned it on and found colored lines running down the screen. It appeared as if there were a flaw on the screen. We took it off the wall and returned it to the store where we purchased it. They too plugged it in saw the lines I described and proceeded to tell us there wasn't anything they would do that we basically would eat the nearly $2000 we spent in the TV. Needless to say I became upset and asked to speak to a manager. Of course no manager was on duty. As the obnoxious security man escorted me out of the store because I became loud he decided to shove me from behind once outside where I face planted into the the concrete outside of the exit door. There they left me bleeding profusely out of my nose and mouth and an injured arm. The police were called along with an ambulance and here I sit awaiting imaging results. Perhaps in the future your staff should learn to communicate and inform your customers of alternatives or options that they may have such as reaching out directly to Samsung. It's unfortunate that I will no longer be able to shop in your store but I will never spend my hard in dollars at a place that treats customers with such disrespect.

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To Steven D. - 4 d ago

You should take this to a lawyer!

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Michael - 4 d ago

0

I am writing because one of your employees, around 6'2, early to mid 20's, Hispanic guy in braids around 175# on 39th & 8th Avenue ran a red light and almost ran me over. He screamed obscenities at me and then proceeded to get out of his van, license plate #79753, and proceeded to yell at me even though he was the one who ran the red light, cursing at me, in front of a crowd of people in full uniform. I have bought many things at Best Buy but I can assure that will be no more.

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Anonymous - 4 d 17 h ago

My name is Eddie Billingsley, I have been a member of Geek Squad for years, the last services was not good you should teach better

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Donna Steven - 10 d 4 h ago

4

I am writing this review to inform you of the quality of the employees you have at your Pleasant Hill, CA store and the awful customer service they provide. My experience started in May 2019. At this time I was sold an "open box" tv that I was assured was in perfect working condition. However, they did not have the One Connect cord so they were not able to connect it and show this to me. I was informed to order the cord from a third party.

Best Buy_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

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Flagged for review. 
General profile image

Gary toes - 8 d 4 m ago

5

e read this before I bought a 3000 dollar dishwasher from your "store". If I would have, I would not still be waiting over a month later for it. Any call to the store results in more smoke. Funny thing is we intended to replace all of our kitchen appliances with best buy. All thermador to the tune of about 15000

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Daniel Valdez - 7 d 11 h ago

0

it sounds like you were ripped off too. and sadly , BESY BUY doesn't care .

General profile image

Steven Destrampe - 6 d 4 h ago

3

I write this review as I sit in a hospital emergency room as a direct result of the obnoxious treatment I received at Best Buy in Westland, MI. On Thursday, October 9, 2019 I purchased a 65" Samsung LED Q80 TV. On Sunday we took it out of the box and hung it on the wall. We turned it on and found colored lines running down the screen. It appeared as if there were a flaw on the screen. We took it off the wall and returned it to the store where we purchased it. They too plugged it in saw the lines I described and proceeded to tell us there wasn't anything they would do that we basically would eat the nearly $2000 we spent in the TV. Needless to say I became upset and asked to speak to a manager. Of course no manager was on duty. As the obnoxious security man escorted me out of the store because I became loud he decided to shove me from behind once outside where I face planted into the the concrete outside of the exit door. There they left me bleeding profusely out of my nose and mouth and an injured arm. The police were called along with an ambulance and here I sit awaiting imaging results. Perhaps in the future your staff should learn to communicate and inform your customers of alternatives or o,..

General profile image

Eugene Paula - 5 d 19 h ago

3

Been treated very badly at the Virginia Beach Princess Anne store. Bought the protection plan that states if accidentally dropped air spilled on we will replace it. Well that's not the case. Spent hours on the phone and corporate said the store should of pep laced it, was sent to geek squad for resolution and they said they can't I have to deal with store where I was badly treated. Corporate has no backbone to over rule how sad. Please beware of the rude manager at the Virginia Beach Princess Anne store.,,,

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Anonymous - 5 d 19 h ago

0

I don't know who changed this but I gave it 0 stars. Worst experience ever

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Anonymous - 5 d 15 h ago

r other devices have also swapped carriers and then they tell me with proof need I mind you that something was wrong from verizon samsung and google I tried mutliple devices it was a carrier issue upon swapping to att no problems at all however the store is going to tell me they can't do business with me anymore because their employee sold me a device that was locked and stated I couldn't be device authenticated upon being told it was unlocked I have contacted apple verizon and att on this matter as well as reaching out to District Manager Nathan today and awaiting an answer on what return policy I've broken or over stepped I mean I get that 10 phones is excessive but hey if it doesn't work it doesn't work not my fault as the cons

General profile image

Petra Solace - 5 d ago

3

I went to the Best Buy in Winter Garden, Florida to use my reward money I received when I bought a iPhone 10XR. Without going into detail there was a problem with my reward money. Kaitlin and Jorel were very professional and patient and did allot of research to help figure out what the issue was. My issue was resolved within a short time. I would recommend these two employees receive some kind of recognition for their professionalism and great personalities they both have. Thank you to both of them for their

General profile image

manchester - 4 d ago

4

My name is Eddie Billingsley, I have been a member of Geek Squad for years, the last services was not good you should teach bett/

General profile image

Steven Destrampe - 3 d 20 h ago

4

.I write this review as I sit in a hospital emergency room as a direct result of the obnoxious treatment I received at Best Buy in Westland, MI. On Thursday, October 9, 2019 I purchased a 65" Samsung LED Q80 TV. On Sunday we took it out of the box and hung it on the wall. We turned it on and found colored lines running down the screen. It appeared as if there were a flaw on the screen. We took it off the wall and returned it to the store where we purchased it. They too plugged it in saw the lines I described and proceeded to tell us there wasn't anything they would do that we basically would eat the nearly $2000 we spent in the TV. Needless to say I became upset and asked to speak to a manager. Of course no manager was on duty. As the obnoxious security man escorted me out of the store because I became loud he decided to shove me from behind once outside where I face planted into the the concrete outside of...

General profile image

PI$$ED NO LONGER CUSTOMER - 3 d ago

Best Buy is a FRAUD. I just spent 5K on TV and camera and had problems and store manager did ZERO and actually incited my ABSOLUTE refusal to EVER WALK IN THEIR STORES AGAIN. This is not the 1st time over the years, spending thousands on computer and other equipment that I've experienced complete lack of customer care or support. Reading through these, I wonder if Mr. Interim CEO even gives a damn. I'm taking back their camera and shoving these pieces of equipment right up their losing A$$....

General profile image

Scott Kalman - 1 d 5 h ago

3

Purchased a dishwasher and installation at Best Buy. Shortly after installation, we noticed water dripping from our Lower-tier cabinets. Best Buy's installers damaged our the pipe (and now our kitchen) and are unable to provide support until next week. Unfortunately, my wife and I had to cancel our anniversary plans and we are now waiting on an emergency plumber, which will have to be paid for out of our pockets. As a long time customer, I am highly disappointed in the customer service...

General profile image

Beth - 20 h 16 m ago

3

A friend, in Port St. Lucie, Fl. recommended Best Buy Geek Squad for a laptop problem.. I had shopped at Best Buy in Vero Beach in the past and was not happy with the service. My friend said she brought her computer at Best Buy and recommended Best Buy's Geek Squad. Having purchased her computer at Best Buy, she said she didn't have to pay for service from the Geek Squad. I have a Lenovo lap top which I was told could be fixed - it is about 6 years old and the page size for Word documents and print isn't working right. I bought the computer from the store in which the repair person worked. I was told that to have it fixed would cost almost as much as a new laptop. I have two computers, the laptop was used strictly for work and things like personal correspondence, I don't want it connected to Wi-Fi. After checking out newer laptops I decided to keep the one I have. On my friend's recommendation, I decided to give Best Buy another chance. I telephoned to speak with someone on the Geek Squad at 11:11 a.m., from that time until 11:27 my call was picked up and transferred once, the rest of the time I remained on hold. This was at your Vero Beach, Florida store - the one I was dissatisfied with as I once bought BellSouth telephones there - and had to return them. I was told since I had Comcast for a provider I shouldn't have purchased a Bell South product, information I

General profile image

Kim B. - 5 d 14 m ago

5

I went to the Best Buy in Winter Garden, Florida to use my reward money I received when I bought a iPhone 10XR. Without going into detail there was a problem with my reward money. Kaitlin and Jorel were very professional and patient and did allot of research to help figure out what the issue was. My issue was resolved within a short time. I would recommend these two employees receive some kind of recognition for their professionalism and great personalities they both have. Thank you to both of them for their help.

General profile image

Anonymous - 5 d 18 h ago

0

Savannah Ga store manager Fin and mobile manager Jeff are horrible not informed or knowledgeable about equipment in the mobile department or the way that it works and have gotten several devices exchanged and returned for other devices have also swapped carriers and then they tell me with proof need I mind you that something was wrong from verizon samsung and google I tried mutliple devices it was a carrier issue upon swapping to att no problems at all however the store is going to tell me they can't do business with me anymore because their employee sold me a device that was locked and stated I couldn't be device authenticated upon being told it was unlocked I have contacted apple verizon and att on this matter as well as reaching out to District Manager Nathan today and awaiting an answer on what return policy I've broken or over stepped I mean I get that 10 phones is excessive but hey if it doesn't work it doesn't work not my fault as the consumer.

General profile image

Eugene - 5 d 19 h ago

0

Been treated very badly at the Virginia Beach Princess Anne store. Bought the protection plan that states if accidentally dropped air spilled on we will replace it. Well that's not the case. Spent hours on the phone and corporate said the store should of pep laced it, was sent to geek squad for resolution and they said they can't I have to deal with store where I was badly treated. Corporate has no backbone to over rule how sad. Please beware of the rude manager at the Virginia Beach Princess Anne store. You just lost an elite Best Buy customer

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FED UP WITH CUSTOMER DIS-SERVICE - 5 d 20 h ago

0

BEST BUY HAS GOTTEN VERY SLACK OVER THE PAST FEW YEARS, SELLING DEFECTIVE AND OR DAMAGED COMPUTERS THEN REFUSING TO FIX THEM OR REPLACE THEM. ALSO, FORGET LEAVING YOUR CREDIT CARD ON FILE WITH THEM BECAUSE THEY WILL CHARGE YOU OVER AND AGAIN FOR GEEK SERVICES AND ACCESSORIES YOU HAVE NO USE FOR, HAVE NEITHER REQUESTED AND OFTEN NEVER HEARD OF!

YOU GET NO RESPECT FROM THESE FOLKS - GO ELSEWHERE - ANY WHERE ELSE!!!

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Kenneth Lombardo You are the worst company I have ever dealt with in my whol ...