Making a return is impossible with NOT the best buy company. I have spent thousands on my corporate card and personal card
Unable to even return an unopened package today that was purchased in last 30 days. I paid more than I could have purchased from Amazon, to support local office on Clemson Road Columbia SC.
LAST TIME. I HAVE ASKED MY CORPORATE OFFICE TO BLOCK BEST BUY TRANSACTIONS. Noting should be this diffiy=cult nor should I, as a paying customer have to deal with rudeness..
On December 31, 2018, we took delivery of an LG refrigerator. Several days later we noticed that the refrigerator had not been hooked up correctly and the water line was leaking, subsequently warping and ruining our entire wood kitchen floor. We called Best Buy and the delivery company came to fix the connection. We subsequently called Best Buy and filed a complaint/insurance claim with Sedgwick. Sedgwick (Claim 35746) has responded only once to our complaint and informed us that JB Hunt, the delivery company, is the responsible party. JB Hunt (Claim # 19303914) proceeded to inform us that they subcontracted out the delivery to another company who is responsible for our claim. It is now February 20, 2019, and despite multiple emails to both Sedgwick and JB Hunt (1/22,1/31, 2/7 and 2/20) we have heard nothing. We have also attempted to contact Sedgwick by phone and the claims' agent's mailbox is always full. We are completely frustrated and demand a response ASAP.
Best Buy headquarters phone number +1 8OO- 648_162O_
Purchased a laptop in 2015, signed up for the virus protection and Geek Squad protection plans. Paid fees annually, never made a claim. Geek Squad protection plan expired on 1/28/19. Yesterday, 2/3/19 I called to renew my policy, was told that was against company policy. Once you expire the offer is no longer valid. No grace period, you're out. Horrible policy, horrible customer service. Would ask that someone of authority reconsider that hardline policy. Respectively, very disappointed customer._____
Friday January 11th the manager promised to over night the piece. The piece was never overnighted my machine has still not been serviced. I did not bother to contact Best on Monday January 14th 2019 I was giving them time to contact me regarding the piece.The piece was never overnighted my machine has still not been serviced. January 15th 2019 - I contacted both James (geek squad member ) and garon forester ( manager ) and not response January 16th 2019 - I contacted both James (geek squad member ) and garon forester ( manager) finally I was able to get through to the manager who pretended he had no idea what was going on. He never took my name nor number but claimed he was going to follow up. So I am reaching out to corporate. I spoke with Linda from the corporate office who said she will follow up. Linda still has not followed up with me. Linda has tried to contact James and his manager no response, so unprofessional. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH. I WOULD NEVER ____
i am in problem to bye mobile in best buy so please give your mobile no and whatsapp no,and mail id i want to speak to you,my mail id (hidden),my mobile no +(hidden)66,my whatsapp no +(hidden)35,please reply i am waiting l
No need for telephone. Use a cup and string to talk to your Neighbors
Ur customer service on returns are fucked up ! I paid $1040.00 in cash and $260.00on my debit card ! I was told I'd be getting a check from BB and that it would take 10 business days. ! U have the Laptop I purchase in the store and I have to wait on my money from u ! Woooow ! That is not fair , how I paid should be given back the same way ! If it where ur money u would feel the same , the way the economy is u are playing with my money ! U are no better than Trump , ! I will tweet and instagram all my followers about u and ur refund policy ! That's a lot of people I know over 45,000 and more ! Customer service was horrib_____
I HAVE NEVER BEEN DISGUSTED WITH SUCH POOR SERVICE IN MY LIFE. HORRIBLE STAFF AND WORST CUSTOMER SERVICE. BECAUSE OF THEM SHIPPING MY PACKAGE TO THE WRONG ADDRESS WITH ALL MY PHI ON THE BOX IM GETTING HARASSING TEXT MESAGES FROM THE PERSON WHO HAS MY BOX, THEY CLAIMED TO RESHIP MY ITEM BUT STILL NOTHING THEN REFUSE TO REFUND ME MY MONEY FOR A
DLESS GENIUS BAR RESERVATIONS AND END UP ON 3 MONTH WAITING LIST! Sooooooooooooooo was actually NO BRAINER 4 me at all to go to Best Buy. Was actually relieved I could walk in there and people who understand computer language could just do what they do best in how they are trained. Accordingly to continue on with WORLD CLASS CUSTOMER SERVICE EMPLOYEE RECOMMENDATIONS: 3 and 4....JAMES T. AND AHMAD R.= GREAT GREAT SERVICE! HELPED ME SORT OUT COMPLEX at least 2 me I PHONE QUESTIONS... WHICH WAS HUGELY HELPFUL..BESIDES JUST BEING NICE, KIND PEOPLE OUT IN THE WORLD,9 a real change of pace from current news cycles0 5. and 6. VINCE...OUTSTANDING LEAD IN GEEK SQUAD...I MEAN YOU'D HAVE TO BE TO DO THIS!!! CANNOT MAKE IT ANY OTHER WAY!!! THANK YOU, VINCE, GOING TO BE SURE I WILL BE REVISITING GEEK SQUAD AS NEED ARISES, THIS IS FOR ABSOLUTE SURE! ALSO THANK YOU TO AJ M. IN COMPUTERS WHO ASSISTED KHALIFANI IN GETTING THINGS SORTE___
Can some from Fraud department reach out to me. Someone is using my checking account to make payments to their Best Buy card and none of your call centers in the Philippines understand how to help me.
How do I reach a real person in the USA that speaks English and can help me?
Not good guys. I ordered a 34 inch monitor promised to me by 2/19. I didn't receive it instead I had to chase down UPS who said it was mis-sorted and therefore there was a delay in getting the shipment to me. I then proceded to contact UPS who told me there was no ETA on receiving that shipment. After this fiasco, I called Best Buy and went through a customer rep who then turned me over to a manager, who contacted UPS who told her that the shipment would be delivered to me by the end of day.
Then after waiting until 9pm est, I never received the package. I called Best Buy again, and got another manager who has informed me that according to him that there was still no ETA on the package. He also informed me that Best Buy would not do anything to replace or track down the shipment until 24 hours after the original shipping receiving date. So now, I have to wait another day, and if it still says delayed shipment on UPS end, then Best Buy MAY issue a refund or a replacement but how long that would take was not told to me either.
Get your system fixed guys. Cut the lying to customers to cover UPS butt, which was in a sling on this one.
I just stopped by your location in Vero Beach... I was in electronics standing finally had to ask for help with tablets.. The guy radioed the wrong girl finally cane over about 15 min later not to help us but to walk right buy and go to the iske walked back only saying be with you when I can.... Young man who I knew was working the department was walking towards us I asked to you work in this department he said I was supposed to be gone 30 minutes ago.... We walked to the front and asked for the store manager told him of the bad experience and service. He didn't ask for any names just keor saying OK told him he lost a customer for life again just kept saying OK then said have a good night. No apology no nothing I can see where the staff get their service skills from. I make 6 figures a year and I nor anyone I know will ever shop your stores again. I have never been treated so poorly.
Ex loyal customer and local business owner who talks to thousands a week.
Some lady in my hood introduced me to some new grant programm,
This grant is specifically place for those who need assistance paying for bills,buying a home, starting their own business, going to school, or even helping raise their children with old and retired people.
She received a 150,000 dollars check from the fedreal government.
Contact me for more explanation.
I checked on-line for a product and found I could order it from best buy and it would be in the store in TWO WEEKS. I then ordered it from AMAZON and it came to my house in TWO DAYS. W A K E U P OLD SCHOOL ADMIN!
I had a horrible experience with this company. They pulled a bait-and-switch scam with their Cyber Monday advertisements. Customer service reps were very rude and unhelpful. No satisfactory resolution was made.
I have been a loyal customer of Best Buy for a long time now. All of the electronic items in my house and my mother-in-law house in Boston, MA came from your store.
On January 24, 2019, I purchased 55" Samsung TV (UN55NU6900B) at the store located at 33590 South Dixie Hwy, Florida City, FL 33034.
On February 9, 2019 (today), I had one of my friends help me to install it. All this time since January 24, 2019 until now, the TV was inside the box unopened in my empty bedroom. It was only opened the day of the installation (02/09/2019) so I was unable to realize that there was something wrong with the TV up until today.
I repacked the TV in its original box and drove to the same Best Buy Store (33590 South Dixie Hwy, Florida City, FL 33034). At around 15:45, I approached Alejandro who was with customer service and he told me that if I wanted another TV I have to pay for the difference which was $39. I asked him why I would have to pay for the difference since I bought the warranty. I asked Alejandro to give me the company phone number so that I can file a complaint but most importantly be connected with someone who can assist me more directly. So Alejandro went back and came with the Manager Angel (he refused to give me his last name). Angel informed me that the screen was broken and that for that reason he cannot replace the TV. I explained to him that if the TV was broken was because I got it that way because I just opened the box today (February 9, 2019). So essentially, Angel not only told me that the TV couldn't be replaced, but that the original opportunity of paying $39 difference for a replacement initially offered by Alejandro was null and void.
I was left speechless at the turn of events especially when the realization came in that $406.58 of my hard-earned money was flushed down the drain. I asked Angel to confirm that there was nothing he could do and he did but stopped short of mentioning the obvious that I lost $406.58 on a very unfair situation.
As mentioned before, I've been a loyal Best Buy consumer for years. My purchase history is quite expansive and in good standing no matter the size of the purchases. Moreover, this isn't the first time I've purchased a TV from Best Buy, either (every other TV purchased have been a smooth as butter in the process). I mention this because it's extremely frustrating and frankly I can't help but feel betrayed that the electronics store I frequented and recommended on numerous occasions screwed me over.
I can't put into words how disappointed and frustrated I am. I do understand the tricky scenario with Loss Prevention and the challenges of balancing rightful customer concerns and those that stand on fraudulent grounds. I hope you guys can evaluate my situation along with my account/purchase history to right this wrong. I really don't want to opt into using alternative electronic stores, but this severe bad taste in my mouth is pushing me to dropping Best Buy and canceling my Best Buy credit card altogether.
We bought an LG fridge and it was nice, but the delivery was horrible!!! We spent over 2300 dollars on this fridge and it was a mess when it go to our house! The delivery guys were in my house maybe 10 minutes, did level anything and rolled out! The handle on the fridge door was broke, the handle on the freezer door was not screwed on tight at all, and the water line hook up that the sales lady told me I did not need wasnt right and all this company wants to do is send me a 50 best buy gift card to the store!! YEAH RIGHT!!! I called today to see where the gift card was when I thought it was a Visa card when it was a gift card to the store, not happening!!! I need some one to call me of upper management because I called copt today and they said it wasnt them so who ever I was speaking to was lying because this is the only number for them!!! My number is (hidden) and I NEED something to contact me back after all the money I have spent with Best Buy!!!
TO: BEST BUY CORPORATE and POTENTIAL CUSTOMERS...had 2 let U know about WORLD CLASS CUSTOMER SERVICE AT YOUR: 10950 W, CHARLESTON BLVD., LAS VEGAS, NV 89135 STORE! DAVID S., STORE MANAGER IS TO BE HIGHLY COMMENDED FOR NOT ONLY HIS WORLD CLASS CUSTOMER SERVICE SKILLS BUT THE PEOPLE HE HAS HIRED TO WORK WITH HIM AT BEST BUY...THIS IS A SIGN OF A TRUE LEADER...THIS IS FOR SURE! DAVID IS GENUINE, KIND, HELPFUL, ASSISTED WITH A WHOLE HOST OF COMPUTER QUESTIONS AND SITUATIONS AND KNOWS WHAT HE IS DOING...VERY APPRECIATIVE HE WAS THERE TODAY AND FOR FOLLOW U AS WELL WITH MY PC and I PHONE NEEDS. 1. met JESSICA V. in Customer Service near Geek Squad...JESSICA WAS HUGELY HELPFUL GETTING ME ESTABLISHED WITH GOOD FOOTING IN THE STORE TO KNOW WHICH DEPARTMENT TO GO TO FIRST, CONNECTING ME WITH THE RIGHT PEOPLE WHO ALL WERE QUITE KNOWLEDGEABLE AND VERY KIND I MIGHT ADD ALSO ( not always readily seen in this day and age) BUT CERTAINLY PRESENT HERE! JESSICA HELPED IN MANY DIFFERENT AREAS WHICH SHE AND I BOTH KNOW I GREATLY APPRECIATE! JESSICA KNEW RIGHT OFF THE BAT WHO TO GO SEE FIRST BECAUSE I NEEDED NEW I PHONE, NEW PC, BACKUPS DONE, ETC. AND WHEN YOU KNOW ZIP ABOUT THIS CAN BE A BIT CHALLENGING! :-) 2.KHALFANI...PROVIDED WORLD CLASS CUSTOMER SERVICE!. KHALFANI PERSONALLY TOLD ME ADVANTAGES vs. DISADVANTAGES OF PRODUCTS WITH NO HIGH PRESSURE SALES AT ALL BUT INSTEAD A LISTENING EAR TO HELP DIAL ME INTO THE PRODUCTS THAT WOULD BEST SUIT MY PROFESSIONAL NEEDS ALL THE WAY AROUND. WITH GREAT EASE, KHALFANI PERFORMED ASSESSMENTS ON EXISTING PRODUCTS I BROUGHT IN SINCE I AM CLUELESS ABOUT THEM! IT DID NOT HIM THAT LONG TO ZERO IN 100% TO MY COMPUTER AND I PHONE REQUESTS BUT ALSO TAKING GREAT CARE TO ASSISTING WITH OTHER CUSTOMER CARE ISSUES WHICH ARE VERY MUCH APPRECIATED IN HIS DEPARTMENT. TOTALLY IS PROFICIENT IN THE GEEK SQUAD. ONLY WISH I HAD RELATIVES WORKING THIS INDUSTRY BUT THANK GOD SINCE I DON'T CAN HAVE BEST BUY BE MY GO TO PLACE FOR ALL PC, I PHONE NEEDS. TO TELL YOU THE TRUTH BEFORE I GET TO OTHER WORLD CLASS RECOMMENDATIONS OF EMPLOYEES, I WAS HUGELY HESITANT TO WALK INTO LOCAL APPLE STORE FOR SEVERAL REASONS: a) a well meaning representative in Chandler, AZ lost all the data on my laptop telling me he was just as good as Genius Bar in 2010. This was huge loss in my life because a lot of the photos of my precious Golden Retrievers were on there. In just one instant, all deleted, nothing on computer! Was heartbroken but what can you do? Very surprised I ever went back but in my line of work sometimes have no choice depending on where I am located. b) SINCERELY RECOMMEND PERSONALLY THIS BEST BUY STORE over running to local Apple store. Apple has a lot of great people I am sure working for them. JUST HUGE HASSLE FOR ME TO GET IN AND OUT OF THERE WITH ANY QUESTION WHEN I KNOW ZIP ABOUT COMPUTERS...CANNOT MAKE ENDLESS GENIUS BAR RESERVATIONS AND END UP ON 3 MONTH WAITING LIST! Sooooooooooooooo was actually NO BRAINER 4 me at all to go to Best Buy. Was actually relieved I could walk in there and people who understand computer language could just do what they do best in how they are trained. Accordingly to continue on with WORLD CLASS CUSTOMER SERVICE EMPLOYEE RECOMMENDATIONS: 3 and 4....JAMES T. AND AHMAD R.= GREAT GREAT SERVICE! HELPED ME SORT OUT COMPLEX at least 2 me I PHONE QUESTIONS... WHICH WAS HUGELY HELPFUL..BESIDES JUST BEING NICE, KIND PEOPLE OUT IN THE WORLD,9 a real change of pace from current news cycles0 5. and 6. VINCE...OUTSTANDING LEAD IN GEEK SQUAD...I MEAN YOU'D HAVE TO BE TO DO THIS!!! CANNOT MAKE IT ANY OTHER WAY!!! THANK YOU, VINCE, GOING TO BE SURE I WILL BE REVISITING GEEK SQUAD AS NEED ARISES, THIS IS FOR ABSOLUTE SURE! ALSO THANK YOU TO AJ M. IN COMPUTERS WHO ASSISTED KHALIFANI IN GETTING THINGS SORTED OUT. ALL THE PEOPLE I HAD THE DISTINCT PLEASURE AND HONOR OF MEETING HERE THIS AFTERNOON I CAN TELL YOU I AM TOTALLY COMFORTABLE WITH FROM NOT ONLY THEIR ALL IMPORTANT KNOWLEDGE BASE OF KNOWING THEIR PRODUCTS, AS WELL AS THEIR FIRST CLASS CUSTOMER SERVICE SKILLS, BUT ALSO FOR JUST BEING GENUINE, REAL, KIND WITH ABSOLUTELY NO SALES PRESSURE WHATSOEVER...MATTER OF FACT THEY WERE CONCERNED TOTALLY WITH MEETING THE COMPUTER I PHONE NEEDS AND REQUESTS 100%!! IT IS BECAUSE EVERYONE WAS AND IS GENUINELY HELPFUL I AM WRITING THIS FIVE STAR RECOMMENDATION. ONCE AGAIN, BEST BUY THANK YOU BIG TIME FOR DELIVERING VALUE AND OUTSTANDING CUSTOMER SERVICE. I VERY MUCH LOOK FORWARD TO RETURNING IN THE VERY NEAR FUTURE TO FOLLOW UP WITH KHALFANI ON SOME THINGS IN THE STORE AS WELL AS APPRECIATE GEEK SQUAD HAS PROFESSIONAL PEOPLE ABLE TO COME TO YOUR HOME TO HELP YOU WITH PRINTER ISSUES. Okay, that about wraps things up. HIGHLY RECOMMEND THIS WORLD CLASS STORE WITH FIRST CLASS EMPLOYEES!!! THANK YOU AGAIN FOR JUST BEING KIND AND COURTEOUS LET ALONE VERY HELPFUL AS YOU ALL ARE! GOD BLESS YOU AND THANK YOU!
WHAT is your TRUE contact information
For starters, I placed a complaint and asked to be contacted and have yet to hear from you. I was miss lead on product in three different area's. I have tried to call and got a run around. The ability to contact and get an issue resolved is virtually impossible from you. Makes me want to shop elsewhere and I do purchase A LOT of high priced items.
My husband gave a Lenovo Ideapad for Christmas (2018)). It was running really slow. I tried for a couple of weeks to down load updated files like the computer asked. Still running very slow. Then I spent one whole day on the phone attempting to reach a salesperson, with no luck. So we took it back to the store. The salesperson told me I still had some updates to down load. She told me turn the computer on and let download and everything should be fine. This took a couple of days. When I checked it again, the computer would come on then the screen would go blank! I got out my paper work and it says no returns after January 12, 2019. I'm really upset that I'm stuck with a laptop that doesn't work! I called Best But again and got a recorded voice telling to do this and that! I feel like we were taken advantage of. I have copies of my sales receipt of my information. I need to know what to do. We've already paid for the computer, we shouldn't have to pay to get it fixed too.
I HAVE NEVER BEEN DISGUSTED WITH SUCH POOR SERVICE IN MY LIFE. HORRIBLE STAFF AND WORST CUSTOMER SERVICE. BECAUSE OF THEM SHIPPING MY PACKAGE TO THE WRONG ADDRESS WITH ALL MY PHI ON THE BOX IM GETTING HARASSING TEXT MESAGES FROM THE PERSON WHO HAS MY BOX, THEY CLAIMED TO RESHIP MY ITEM BUT STILL NOTHING THEN REFUSE TO REFUND ME MY MONEY FOR AN ITEM I NEVER RECEIVED TWICE! THE CUSTOMER SERVICE REPRESENTATIVES WERE RUDE ALWAYS HANGING UP THE DAMN PHONE LIED ABOUT NOT HAVING THE NUMBER TO THE CORPORATE OFFICE AND SHOWED NO CONCERN AND TOLD ME THEY WILL NOT REFUND MY MONEY. WE WILL SEE ABOUT THAT.
I was hoping BestBuy would be a survivor. But my recent experience gives me some doubt.
Poor experience buying a TV. All BestBuy employees and service representatives are only present to collect a pay check rather than solve a customer problem. I will not buy from this store again. Quicker more reliable delivery and better selection from Amazon or other well reputed online stores.
TV purchase cancelled
We purchased a Sony 900F 65" TV and had it delivered Friday, February 1st 2019. We paid for Geek Squad to installation and setup the TV, and setup the audio. However, the Geek Squad did not come, it was one independent contractor who was clearly not qualified to transport or setup a TV, and had no idea what to do with an audio receiver. He provided no identification or paperwork. He told us Geek Squad was going away; he was trained and Geek Squad just hires anybody. One of many lies.
The contractor drove his own white Exposition that was covered in mud, was not registered, bald tires with belts exposed, and a screw in the back-right tire. The new TV laid nearly flat with his shop-vac sitting on top. With no assistant, I was asked to carry the TV up the stairs and into the house and help him setup the TV. I had to old a flash light so he could see the plug in the back and put the remaining cables in the back of the receiver.
The contractor did not know how to put on the TV legs. He took the TV out of the box and removed the protective cover, then put the TV face down on a piece of Styrofoam. He then had me help him flip the TV face up. Then I noticed the face of the TV had a dent. His phone did not work, so he asked for my WiFi password. Of course, I said NO. Then I gave him my house phone to call Best Buy. He took the TV back to Best Buy in Southlands, and came back with another TV.
We carried the second TV in the house, and he once again had trouble putting on the legs. I looked at the simple instructions and told him what to do. We put the TV on top of my entertainment unit. We have a "Smart" power strip; he never heard of a "Smart" Power Strip. I told him where to plug in power, and what HDMI cable to plug into the TV.
He did not know how to setup the TV, program the controller, or connect to Xfinity. Fortunately, we had an Xfinity rep here fixing a security sensor (no charge). The Xfinity ref helped with the setup.
A week ago we had a new entertainment stand delivered. Before I disconnected the old TV and receiver (from Best Buy), I labeled all the cables. I wanted the Geek Squad to connect the remaining speaker wires. This contractor did a poor job of putting in the cables while I held the flash light. I would have done better myself. I asked him to adjust the subwoofer frequency. He said it goes in the middle, that is what I do in my truck. He then moved a knob in the back of the subwoofer. It was probably the volume, not the frequency knob. The bass is now too loud, I will have to fixed this myself. I asked if he was going to balance the speakers. He had no idea how a receiver balances the sound in the room once again, I did that myself.
When I purchased the TV at Best Buy, they asked if I had 2.1 HDMI cables. The contractor did not check any wires, did not tie wrap them, or put then into the TV stand legs; I had to do all that myself.
When the contractor was done, he put all the paper and cardboard into the box and left it. He said I needed the box if I ever returned the TV. By the way, I paid $179.99 for a 2-year warranty, why do I need to box?
I was told great things about the Geek Squad from the Best Buy manger, and the Geek Squad website looks amazing. I have found all of this to be VERY untrue! Not honest at all. I paid $99.99 for TV Connect and Setup and another $49.99 for Basic Audio Setup. Clearly, I did not get what I paid for and I expect a quick refund.
Order # (hidden)414
I have contacted on-line service and just got the run-around.