Your employee at the Perimeter store in Dunwoody GA just argued with me this morning shortly after 10 am. I asked to see any webcams in stock, He said Bestbuy has been sold out since March, but he would check online inventory status. He was not friendly at all. He is a young Caucasian male in his 20s with curly light colored hair. I am also Caucasian, so no discrimination here. I am a very open minded person in my 60s. I asked if he could find any cams that were not made in China. I said I did not wish to spend my dollars supporting a communist country. He became indignant, offended. I then asked to see a cheaper priced laptop that had a built in cam. We walked a few feet to the laptop display, and I asked him if he was offended that I don't choose to support the Chinese.
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Best Buy is completely crazy. I purchased a digital-to-analog converter to connect my new Best Buy TV to external speakers several weeks ago (within one month). I bought these on-line for curbside pick-up at the Downers Grove, IL 75th Street store, during the height of the Covid-19 crisis. The devices do not work .... all I get is a hum from my speakers. When I tried to return the items at the store, I was told Best Buy has a 15-day return policy. When I explained that we are in the midst of a global health crisis, and no where on my curbside pick-up receipt does it indicate a return policy, the store rep basically did not care. She told me 15 days ... nothing she can do to help me with the return. Funny. The store is so happy to push items out the door, but they are inflexible about returns .... may be my opinion only, but given the crazy days we live in today, there is ZERO excuse for the inflexibility of the customer "service" rep. When I spoke with the store manager, he was of no value either. Sadly, these "young" employees simply do not understand the crisis we are living in today, and the risk that COVID has on older customers.
I predict best buy will be out of business within 10 years max they have zero customer service i bough an hp computer from them after a week it stopped working i called them waited 2 hours on the phone they told they can check after 3 days i said how do I do my work they didn't care so I returned it but it takes 3 days to get my money back so I bought a new one but my credit card reached the limit I wrote a check waited 10 minutes for the cashier to processed he came back and said the check is good but we can't accept i said why not he said we have a third party processing our check and I said no i said screw you and your store i drove to staples got what I wanted very smoothly
They sold me an iMac Pro for almost 3,000 and then told me UPS would deliver it to my house in 10 days.
That was in June .
It's now August. They don't return my calls and when I do get to talk to someone they treat me like I'm the one ripping Then off when I'm holding the receipt and records of the transaction. They literally stole almost $3 thousand dollars from me .
They WILL NOT get away with this !!!!
Best Buy and Geek Squad suck. On phone for hours for a week trying to get help. Get different stories. Will corporate deign to assist? I doubt it. They take our money, and do nothing. Worse than nothing. On hold for hours. They "call back." Nobody knows nothin' and even their nothin's are different. Please somebody help me quit these losers. Before they are the literal death of
d dryer on May 27,2020, said I should have it by June 3,2020. After calling and call they kept telling me 2 weeks, this did this 3 times, I had to cancel my dryer and buy it from somewhere else. They have shipped my washer, it was suppose to be delivered last Friday but was changed to Saturday well I had someone here from 12-4 and it never came talk to a super who said he would get it out and call me back, still have not heard. I called Best Buy today and the "Super" said I can't give you a refund, No I want my shit you have had my money since May 27, and I have nothing. I will never buy another product from Best Buy, and I will make sure that anyone I talk to will also never buy anything from here!! My next phone call is to a
the worst COVID experience at Best Buy in Dickson City, PA. Check Point Charlie contained is in roped area inside the entrance. We had to declare why were there and what we were shopping for. Then told we are allowed to look on own only in that area and not to approach sales associates if we had questions but to come back to the door to get help. Let us in but lost our business and
d for it using a bank debit card online, then went and picked it up at the store. I love the computer it is great, but when I checked my bank statement best buy had charged me twice for the laptop. WHAT??? I was never told this and now it is 2 days later and my money that was taken out has not been put back yet. This is completely crazy and has caused me a lot of unneeded headaches. The extra card has caused my account to go into the negative and left me not only broke but in debt now until this charge gets reversed. This is totally unexceptable and should no
RVICE EVER. From reading below it does not appear that Best Buy even responds so I won't waste my time complaining but will never buy anything from Best Bu
why you only have 1 star, your customer service is the worst!
Y'all refuse to refund a tv you broke. Your customer service is useless. I'm done. Never again shopping with you. I've bought thousands
they no longer have customer service in the United States, I had one guy from Mexico City, Mexico to get smart with me and told I will help you and that's the only choice you have, I hung up in his face. I called back and got Mexico City a second time and he lied and said after being on hold from 10:00 a.m. it is now 11:51 a.m. still on hold. I called again and the guy said, we have no call centers in the United states and he said hang up and that's fine. Customer service or customer shit the customer who makes your salary possible by buying product from the company you work for. I called Minnesota and now I have been on hold in the United states from 10:00 a.m. This entire process began at 9:30 a.m. Wow! I have been waiting on a reward credit check
Medical letter provided from my Health care provider Showing I was NOT allowed to wear a
Mask I showed it to the Manager because I did not want anyone to think I was just being a jerk!!! You geek squad men treated me very disrespectful asking where my mask was I explained and he walked into the back and got someone else who also
10 am. By 11 am I was calling trying to track down the stand. For SEVEN HOURS, I was: put on hold for one hour/ disconnected more times than I can count/told the product was out of stock/told there was going to have to be a redelivery. My tv is SUPPOSED TO be delivered on Wednesday, July 29th. I was told that the stand would be delivered at the same time as the tv, since I don't have the appropriate stand. Last night, texted, NEVER speaking to a human being, rather getting a text stating the stand would be delivered on JULY 30th!!! I have filed a comp
LA not wearing masks. Its a state LAW that they are not complying with! The MANAGER told me that they were told that masks are optional. This is a state mandate now. I have recovered from COVID for 6 weeks and I am trying to give blood as much as possible and, when I asked them to put on a mask that covers the nose before waiting on me, Ashley told me to go online instead of cutting my fabric..,., ., . ., .,
Dear Anonymous: where you say LA not weating masks. You need to "EDUCATE" your self. It is NOT a LAW! No store and no governor can MANDATE that you wear a mask. EDUCATE YOURSELF PLEASE! It is a SUGGESTION. In order for a governor or a STORE to MANDATE that YOU wear a mask, they HAVE to have a MECICAL DOCTOR on staff that can EVALUATE you, the customer to even see if you can medically wear a mask. They have NO RIGHT to turn you away for not waring a mask, and their should be some lawsuits flying. Also, you should get on OSHA's website and see HOW these MASKS are protecting you. NEWSFLASH! THEY"RE NOT! READ IT YOURSELF and start using your brain instead of letting others brainwash you. GET THE FACTS and start from there. For heaven's sake quit letting others do your thinking for you! (OSHA) Get on it!
een 7 months that I purchase 60inch TV from Savannah Store. TV didn't work been calling LG and no one to repair it and service very poor in waiting. They say they are looking into what they can do every month since February. The name is Carnell Palmer 922/533/0565 Iwould like a response to this matter as I am Best Buy customer but I am not satisfied with your treatm
Fuck you and rot in hell for not responding to my letter. After the time I spent composing, mailing and more, you've lost a loyal customer. As well, you'll be losing many more from the medical clinic where I'm employed and through othe
To be fair I don't support american made products when they have a shitty president.
Best Buy has a horrible exchange/return policy. I received a TV for a wedding gift, and when I opened the TV the screen was cracked. I called Best Buy, but their return policy was 15 days. Absolutely horrible policy. If someone unknowingly buys a tv with a crack in it as a wedding gift and it sits for a while, then Best Buy leaves you out to dry. Their customer service agents even acknowledge this hole in their policy. I called hoping they would take care of their customer and understand our situation. All we got was a gift card worth 1/4 of the price of the TV. Not imp
o say it flooded my laundry room, hallway, pantry and bathroom. I made a clain 2 weeks ago, I've called left messages, and even went into the store. I have yet to hear from 1 person. My next call is to the attorn,m, ,m, ,m, .., ., .,
D THE BEST BUY IN TYLER,TX. I WAS TOLD I COULDN'T SHOP IF I DIDN'T WEAR A MASK. I TOLD THE BOY I HAVE A MEDICAL REASON FOR NOT WEARING A MASK. HE SAID I WOULD HAVE TO ORDER ONLINE. I HAVE 2 CREDIT CARD ACCOUNTS WITH BEST BUY, THEY WILL BE CANCELLED AND I OR ANYONE IN OUR FAMILY WILL NO LONGER SHOP FROM BEST BU.., ., ., . ., ., ., .,
There customer service department never answer the ph., .. ,. , ., .
y 123 in Tucson, AZ. He works in the warehouse area and the air conditioning has been out for over a week. Tucson temperatures have been between 105-111 degrees and the fans they stuck back there are not adequate. Because they need to wear masks, it is worse. He comes home sick to his stomach, loss of appetite and dehydrated. These are unacceptable working conditions and,
Best But customer service, Geek Squad communication is horrific. This is the second time I purchased a laptop and I was in hopes things were better by now since it has been years, but it actually is worse.
I do not recommend Best Buy to anyone. The repairs are cut throat as well. It is robbery what they charge.
I have had nothing g but negative experience with this Comp.,., ., .,., ., ,. ,.