Information, reviews and public commentary for US companies

 

Best Buy

Rating
0.774138
Web
http://www.bby.com
Address
7601 Penn Ave. South
Richfield, MN
55423
Contact
G. Mike Mikan
Role
Interim CEO
Phone
(612) 291-1000
Fax
(612) 292-4001
Employees
167,000
Twitter IDs
@BestBuy
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Karen - 17 h 42 m ago

1

I have been a BB customer for many years, and have purchased several computers and tablets. I always signed up for the Geek Squad protection plans, and they have served me very well. My problem is with their communications. Several years ago I received an email stating that my protection was about to expire. I was offered a special rate for a certain package, which I accepted and renewed online. When the charge hit my credit card account, the discount rate was not what I was charged. They charged me the regular price. I called and complained and asked for an adjustment. I was told that the email was incorrect and I would have to pay the full price. I wrote a letter to the corporate headquarters, and asked them why the Geek Squad email notification was incorrect. After all, this is the Geek Squad we are talking about. Don't they proof-read their communications before they send them out? Eventually I did receive a refund for the difference. So, now it's 2018 and it's time to renew. You guessed it, I got an email offering the renewal for $70.00. I had to contact them since my credit card had a different expiration date, and they looked up the account and saw where I was offered the special rate. I renewed it at that time. BUT, they did it to me again! I was charged $99 for the renewal. I send a copy of the original email back to them and asked for the difference to be refunded. Never heard a word. So I called. A young man told me that the price was $99. I told him that if they offered me $70 I'd better be charged $70. He put me on hold for a while and came back and said that he got the refund approved. Honestly, I'm beginning to wonder if the Geek Squad is really worth the money.

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Annette Derian - 18 h 27 m ago

Has anyone tried to contact Best Buy #428 by dialing (hidden)? This was an unbelievable and extremely upsetting experience. First of all, the phone just keeps ringing and ringing. Nobody ever answers. I tried hitting the options presented in the phone recorded message. Only one that finally got me a person was hitting "Geek Squad." But that was after listening to the phone ring for over 10 minutes. When finally getting a person, I was quickly transferred to the Home Theater Dept. Again, phone rang and rang. I hung on, went about my business, and never did get a person. I had bought a TV on Tuesday and had issues with it. To resolve my problems, I finally had to drive 60 miles RT to speak with someone at the store. After that was done, a date was given to me for a replacement TV to be delivered and installed next Wed. by a Geek Squad employee. I asked what I would do if I needed to speak to someone at the store and was given a card by the Home Theater supervisor, which gave his extension. The guard at the door also gave me his extension. (Both employees were extremely caring and helpful. My problem was not with them but with your phone system.) After returning home, I found the need to speak again with someone in the Home Theater Dept. I dialed the (hidden). Guess what? There's nothing on the recorded message giving me the option to enter an extension. I don't know when I have ever experienced such stress when trying to reach a place of business in my life. I was told the phone covers 2 of Best Buy stores but NOBODY ever answers the phone. I'm concerned about the future. I took a 5 year maintenance coverage on this TV but am sure, if a problem ever arises, I will need to drive the 60 miles again to get it resolved. I sincerely hope something is done soon to correct this impossible situation.

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Jay Hickman - 1 d 8 h ago

5

Good evening

I wanted to share the great experience I had in your store in Columbia Mo.

My wife and I were very frustrated with the level of customer service we had received from the Att stores, I called best buy and spoke with Crystal who works in the mobile phone section and explained what we were looking for and our frustrations. She invited us to visit the store and ask for her.

I am a store manager for a large grocery store so I value a great employee with great customer service.

From the moment we arrived Crystal listened, offered suggestions and represented your company and store with professionalism patience and fantastic customer service.

I believe in pats on the back I wish her the very best as I am sure with her job ethic she will go far.

Nove job Best Buy, I will be back to buy that TV I saw there as well.

Jay and Rina Hickman

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Anonymous - 1 d 9 h ago

Please consider adding women in your posters at your Geek Squad stations. In Brownsville the posters contain only men in white shirts and black ties.

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Customers are not priority - 1 d 11 h ago

0

I had no idea that this many people were having such hard time getting the help they needed for products they spent their hard earned money on. Reading these complaints I would have said they are very emotional and lack patience but unfortunately they are telling the truth. When you trust a company with your money you hope the products are just as good as your cash or credit but this is not the case! You have no what you will get from this company. I purchased a computer with CASH in January. FEBRUARY it was not working. I returned it March 6th, 2018, it's April 19, 2018 and yes the germ squad still has it. I sent it for repair because the Mother Board stopped working after I tried to plug my camera that I got from them also into the port to download my pictures. The computer completed stopped working and it went black and would not respond. They sent it back to the store after they claimed it was repaired. I drove 45 minutes to pick up my repaired computer after it was out for repairs over two weeks only to find the door part of the computer was now broken. The cashier said, "Unfortunately we need to send it back." I said unfortunate for me that I do work in my computer, I drove 45 minutes to get it and to find out it was now broke and I could not bring it home. I felt like calling the police on myself because I wanted to act out! They were as nice as they could be but to say unfortunately was not what I needed to here! I felt like a failure! All of my efforts to get the computer, pay cash, it breaks down after one month, bring it for repairs, waited over 2 weeks, drive 45 minutes to pick it up and it was unfortunate that now I have to wait because they failed to do their job. I failed because I should have done my research, I failed because I did not check these reviews. I failed because they still have my computer since March 6th. How foolish could I have been to trust this company with my computer, money and time. They really got the best end of this stick. They got a chance to show me just how bad a company could be. I felt as if this was a form of retaliation (keeping my computer) because I was not nice when I could not bring it Home because they received it with a broken door. They were going to hand it over to me in that condition but I asked them to show me that it was working when I discovered the broken door. I call a week ago and spoke with the geek squad repair representative and he said they had to order the part. I have never heard of such poor management. Why would the actual repair have to wait weeks for a part to come. Once they repair the part, ship it back, I have to travel 45 minutes AGAIN so prayerfully it will be fixed and they use integrity and not give it to me in a worse state because if this post. The repair man asked if I wanted to request they send it back to me with a broken door because it's taking them so long!!! I said no that's fine. I'm afraid they will deliberately send it back to me broken. It's almost as if I wouldn't want to as a food company to redo my food out of fear that they will spit in it! I feel the same about this company. They have really spit in my face and made me feel like dirt!!!!

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Robert Hudock - 1 d 12 h ago

I dropped off my computer at your Riverhead, NY location.

Was informed that it was ready and should make an appointment to pick it up. Did not make an appt. Was in area the following day and stopped in to get it at 6pm. Your employee would not give it to me. I will reiterate. This is MY computer. There was no one else there. He offered me an appt. time after 8pm. I explained I could not do that and to just give me my machine now. He refused and cited policy. I may have mentioned that as someone who has worked

in retail for 40+ years, that any policy that strict was stupid. He walked away from me. I still do not have my computer, and you do.

i think your mans refusal to give it to me might be construed as stealing. I'm going to try to call you tomorrow but I am also going back to the store tomorrow afternoon and if it takes the police or a lawyer I will get my property.

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Pat - 1 d 13 h ago

I purchased a clearance item on line. Well it does not work. Upon returning to the store i had the not so good pleasure of meeting the store GM. Who was not helpful and certainly not willing to even try to help. Bad adittude. I have spent a lot if money at this store and the very least you could act like it matters. Why would you sale an item that you know has software problems and that is not available any longer. That seems your store salea items knowingly and in bad faith.

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Disgruntled GREAT Customer who has spent a fortune in this store - 1 d 16 h ago

0

Canceling my credit card.....canceling my devoted customer status with this local Best Buy in Bloomington, Indiana.

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Floyd A Williams - 2 d ago

1

Not happy with Best Buy bought a $900.00 phone from them had it 3 weeks and it quit working they would not return it for a new one will never buy from them again I recommend you dont either

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Anonymous - 2 d 12 h ago

2

I am a builder and I place and paid for an order. The bizarre business practice for this organization is that the sale staff is in a conference for a week and no transaction is conducted during that time.

Am I expected to shut down my business as well? I have placed a call to the CEO and hopefully he will understand that I can not put my business on hold while his staff is somewhere enjoying themselves.

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RT - 2 d 15 h ago

1

Tried 3 times to get the Installation Department at your Meyerland/Houston Store with no answer. Ended up calling the Geek Squad who transferred me to....somebody. That person told me that Installation is closed on Tuesday/Wednesday. Don't you think it would be smart and helpful and far less aggravating to your potential customers to put the hours of operation on that phone?

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Dodd kanouse - 2 d 19 h ago

Worst service ever Clearwater Florida store. Mi information . Rude employees. Dave dorman threatened me and would not do what asked. Manager in store rose. Will never go back and was good customer

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Evelyn Anderson - 3 d 8 h ago

5

Wow! I went to Best Buy Store # 847 today with a problem with my laptop and I use my laptop for work so my situation was critical.

I met Agent Ramirez of the Geek Squad. All I can say is THANK YOU for your patience, diligence and thoughtfulness Agent Ramirez made a scary situation for me much easier. He walked me through the problems with my laptop and assisted me with the purchase of a new laptop that was just what I needed. To the management Agent Ramirez is a star! He projects a customer service profile that any employer would love. he should be training everyone... By the way I made a huge purchase, reinstated my Best Buy card and walked away completely confident in my purchase and happy.

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Lisa B - 3 d 12 h ago

0

Had a washer delivered and the delivery folks could not get the old hoses off so they left the washer in my garage. Once I had a plumber come out - service call - and replace some washers, I tried to call to set-up the completion of the job. I was on the phone over 30 minutes trying to reach someone. Customer service DOES NOT EXIST. I will never purchase anything from Best Buy. All the stores that carry washers, have the same ones at the almost exactly the same price. All they are really selling is customer service. Best Buy has none to sell. I am disappointed and angry.

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ALLANTE PHILLIP - 3 d 13 h ago

0

i went to bestbuy in Hartsdale to return headphones that was purchased yesterday from another store location (Mount Vernon). I returned them at the hartsdale location because it was across the street from my job so obviously it was more convenient. The associate said "are you sure you didn't swap these out for maybe a pair that you had at home already?". I said, "no. I just bought them yesterday". She goes, "let me see if it'll allow me to do the return." She presses a few buttons and goes "no, sorry. Your going to have to goto the original store that you originally purchased them because it doesn't allow me to do the return".. Frustrated, but yet, i leave the store peacefully. And i decided to call the store to see what her name was and to see if it's true that she couldn't do the return. I actually got the call center and spoke to Latoya and she said, "wow. OMG she said that? I'm so sorry. Maybe you should go back and speak to the store manager Erin". I thought about it and i said "you know what? I will. I said, to be honest i wanted to go off on her because why would you say that to anyone". Latoya was like "yeah, I'm so sorry". So i go back. I saw the associate so i asked for her name and was ERIN!!!! I'm like wow this is a GENERAL MANAGER saying that to me so i decided to explain why i was frustrated and that i went to Mount Vernon because i live border Pelham but now I'm at work which is Hartsdale and it was more convenient to come here. I NEVER FELT SO offended and disrespected in my life!!!! . I explained that to her. She tried to cover it up explaining that "sometimes people do that by accident. They put an old headset in a box if they have multiple ones at home but by accident". I kindly asked for the general managers information. With all that's going on in today's world, associates ESPECIALLY GENERAL MANAGERS should have HIGHER STANDARDS and MORE RESPECT. The headset is $25. It's about customer satisfaction. It was embarrassing and humiliating. She walked away afterwards and I'm sure she spoke about it to her associate making it seem that I was buying from one store and returning at another, trying to get over on them. I may be Black but I'm very educated and currently in my last semesters as I get my Master's Degree. She made me feel so disrespected that I probably will NEVER buy anything from there again. Here is my information if you care. I'm definitely posting about this on social media. No one should go through this.

I'm making a complaint with the Better Business Bureau. Multiple people are commenting on my Facebook status stating that Erin is the "watch out for those kind of people - store manager. That's disgusting. A former employee said (even though he's black too) to follow black people around the store and to record them. Like seriously! He no longer works there!

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R. Jackson - 3 d 16 h ago

0

Need help, I have been transferred 7 times by staff who don't care. I started in the Philippines. I have a geek squad service warranty and now I'm up to 7 people transferring me over and over. Best Buy and Geek Squad is a rip off.

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Phil Johnson - 11 d ago

0

Congratulations you have been awarded the worst customer service for you phone system in Saginaw Michigan. It is impossible to talk to a human being. No one answers their phone. Trying to do business with your Company.

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Anonymous - 4 d 12 h ago

i couldn't agree with you more - the Geek Squad CS line is AWFUL.

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Florence I. E. - 5 d 6 h ago

APPOINTMENT SET FOR:

MON 04/16 7:00 AM - 7:00 PM

MON 04/16 11:30 AM - 1:30 PM

This is an affront, the ultimate insult leveled on a client! The delivery team/department, has once again, gone ahead to disrespect me by rescheduling a delivery to my home, at their convenience, without consulting me--without my consent; with absolute disregard to what is written on the customer receipt and emails regarding the customer-requested delivery time frame. This has happened repeatedly, on attempts to deliver a single merchandise.

The last straw is when I got an email and a phone call to let me know that they will be delivering the TV on Monday, April 16, 2018, between 7AM and 7PM (12 hour-time window). Obviously, this Best Buy delivery team perceives us in Brownsville, Brooklyn, NY, to be on welfare, jobless and TV junkies, who have no value for time. Barring this, nothing else could have given this delivery team the impetus to act so irresponsibly and unprofessionally.

Well, Best Buy, we will look into your delivery services in NY. Your sales people at the stores do a great job at selling your products, the delivery company is ruining it for you. I commend Claude, Klein, and Christian at the Gateway Center Store, in Brooklyn, NY. They are diligent, helpful, and quite knowledgeable of your products. They also have great presence and good customer relations skills; great asset to Best Buy.

I am afraid, because of the uncertainty of your delivery services, I have to cancel this order. I will look into the time, inconvenience, and aggravation this transaction has caused me.

Thank you.

Florence I. E.

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Anonymous - 4 d 14 h ago

0

I am sat waiting for my delivery that was scheduled between 12-4 and it's now 5. I called and was rudely told to deal with it because of the weather. When I asked who I was talking with and if I could talk to a supervisor they hung up on me. I will never again buy anything from Best Buy.

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Lee - 4 d 20 h ago

0

We had two recent experiences which will make it unlikely that we will return to BB. I. We went to BB in Boynton Beach Fl to purchase an iPad and after more than an hour had such a frustrating experience that we returned the purchase and went to Walmart where we got better service. First of all after telling the salesperson what we wanted we had to wait 1/2 hour for the sales person to climb up a ladder and pull down a box -- and walk across to another side of the store -- then return to us to tell us we had to go to a different cashier. We asked -- how to we transfer from our old iPad. She said after you check out go to the Geek squad. So we went to the other cash register -- the employee didn't know anything about iPads, couldn't answer some questions we had-- but was able to cash us out. Then we walked over to the Geek squad and were told to make an appt for later on in the week and come back then. Although they had three staff, some seemingly just sitting by terminals, they wouldn't provide any service. Now we don't live in that town and we were leaving town the next day so they said come back tonight and perhaps someone will have cancelled. We complained to the store manager and he said there was nothing they could do. So we got on the returns line and got our money back, drove home passing a Walmart on the way, didn't expect any particular service (we had chosen Best Buy over Walmart because of the useful service BB had provided once upon a time) and went in a bought one for the same price. When we got home and opened it up it turned out to be a very easy process and we did it ourselves --- something minimally BB could have told us during our multiple discussions with them. It also would'nt have taken much time and effort from them -- it took us about 5 minutes to set up the download and then we just had to wait so thanks for nothing on that. 2. The second negative service involved installation of a Sirius radio in my car. I saw BB on the list of installers on the Sirius website, and while waiting for our computer, I saw a sign saying Sirius radios installed but learned the installer was out that day. So I took his card and called the installer the next day for an appointment. While setting it up I told him I had an Install card from Sirius as they were covering the installation, and he said BB doesn't accept the cards -- it was too complicated because of different tax laws in different states. So overall I conclude that BB is simply so user unfriendly as to deter me from going there. People complain when we go to Amazon but if places like BB can't provide services what are they good for?

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JC - 13 d ago

1

Bought a new Samsung TV 2 months ago, just now able to set it up yesterday. Do so, tv doesn't work. Local Best Buy won't exchange, Samsung won't warranty. Now I'm stuck with a brand new just out of the box broken tv. Local Best Buy manager accused me of lying about the damage. Samsung says it doesn't fall into their warranty because it's from handling and I need to deal with the store of purchase. What a joke! I want Best Buy Corp to exchange this tv.

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dan - 5 d 51 s ago

same thing happened to me saturday. arrogant manager.

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Dan - 5 d 23 h ago

0

i would like to file a formal complaint about the manager and GM with regards to your orland park, IL location. i purchased a 65 inch TV online and picked it up at that location Friday evening. i opened the TV Saturday morning when Comcast arrived. upon plugging it in the entire screen was cracked on the inside. i went to return it only to come in contact with the most arrogant manager I've ever encountered. he told me i damaged the TV and he wasn't returning it. i was on the phone with your corporate office for an hour and a half while i was still in the store. I spoke to tom at your office who was amazing, the manager was speaking to Tom and said, "the corporate office doesn't dictate what we do at the store level." tom called another location for me and they returned it without question. the location in tinley park was amazing. the orland location didn't inspect the TV as they should have and i went home with a damaged product. apparently, Styrofoam and cardboard are bullet proof according to the orland manager. the managers at the tinley location said the demonstrated bad business practices regarding orland. i was moving into my new home that day, which is why i purchased the tv. instead i had to make to trips to your orland location and spent an hour and a half on the phone with your corporate office. in a competitive business such as yours i wanted to let you know what kind of a person you have working for you. he was indifferent and blamed the customer after i simply took it out of the box. have a good day.

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Harry Wang - 5 d 7 h ago

1

Today(4/15), I visited Best Buy ( store# 105, at Rancho Cucamonga, CA). I lined up

at customers services counter. Only one person (an Africa American) at counter providing services, another position was empty. For some unknown reasons, staff took at least 25 min. to serve the one customer, and still not done, during time, she called superviser several times, but still not solved the problems. I just about to lose my patience. Then another position opened with a new staff (after at least 25 min. No exaggeration here, you can take a surveillance camera tape .)When I question her why took so long to man the position, she said that is the way it is.

It is supervisor's responsibility to observe the situation and ask another person to man the station if the situation requires .

I had the impression that there was no team work spirit at all. Every staff mind their own business. This is very bad for service oriented business. In fact, to any business.

Because customers can tell. Too bad.

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Nancy - 6 d ago

4

I purchased an iPad 2018 on 4/8/18 and was unable to set it up on my own and a friend could do no better. I went back to the Best Buy in Watertown, NY where I bought it and received excellent service from John O. Very nice and intelligent you man, he patiently and respectfully worked with me and encouraged me to not be afraid of the iPad and instead to enjoy it. Many thanks!

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H. Michele - 7 d 13 h ago

0

After losing my phone on the bus, I went to Best Buy and bought a Virgin Mobile phone. The next day someone called me and returned my phone from the bus so this morning I got up and went to Best Buy(BB)to return the new phone. I got a ride and got dropped off around 8-830am and unfortunately BB doesn't open until 10 so walked around, spent my last 5$ @ McDonald's, and froze my fingers off until they opened. Finally, I get in to return it and I am told first that the$35 I paid for the month service will not be refunded and 2nd because I forgot the charger at home they couldn't do the return. After realizing I had no money to do anything else on my list or even take a bus, I didn't even know how to get home from where I was, I attempted to get a Lyft but I needed WiFi to do so. I go back into BB, freezing, broke, tired since I got up at 630 to get a ride there, to use their WiFi. The guy at the front desk area was nice and sympathetic to my situation, the manager on the other hand was not. In fact, he kept asking me what Best Buy could do to help me but didn't want to let me hang out there long enough to use their WiFi and try to get Lyft or another ride home. He suggested I go stand in the parking lot to get on their WiFi because I could no longer hang out at Best Buy and get any help. If I had owned Best Buy, I would have fired him on the spot for even suggesting such lunacy to my customer. Thank God there was a nice officer shopping in the store because instead of walking outside, I walked directly over to him to ask his assistance. After explaining everything, the nice officer actually gave me a ride home. The bad news is I still have to go back and return the new phone. I guarantee, I will NEVER BUY ANYTHING FROM BEST BUY EVER AGAIN, not even because of the phone but because of the way I was treated by the store employee manager. I have never been sent outside with my service dog to call and wait for my cab, and definitely not in 30 degree weather. Shame on you!!!

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Angel - 6 d 17 h ago

2

This message is for the CEO Hurbert Joyl. Today, 14 April 2018, I made an attempt, at the Waldorf Maryland Geek Squad, to pay for renewal of service. I was told by the very nice gentleman that they could only take debt or credit cards. I called the Geek Squad service department and was told the same stuff. Tried to speak to the manager but apparently the manager was too occupied with whatever that he/she could not speak with me. My point was to assure that my dissatisfaction with Geek Squad not accepting cash and only accepting debit or credit cards was absolutely antiquated to the 1900's. We use electronic access everywhere. People make computer monetary changes by Phone, Computer, and any other electronic methods. WHY in heaven's name does Geek Squad NOT accept CASH when paying for renewal service. HAY, CATCH UP WITH THE TIMES. WHY with all the electronics available to us does Geek Squad NOT accept CASH????

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Mary - 7 d 11 h ago

0

Best Buy Geek Squad helped set up a repair date for my dishwasher. It has been 1 month 4 days since we first started trying to get the Geek Squad and Best Buy to fix a dishwasher under warranty. The repairman came and ordered the necessary parts. The parts arrived 4 days ago and an appointment was scheduled for today between 8 A.M. and noon. The repair tech never showed up. I called Geek Squad who put me in touch with GE services. They confirmed I did receive the parts (as if there was any doubt about that) and they confirmed the repair tech was suppose to be at my house this morning. I was then told sometimes they don't get to everyone or choose not to do the repair tickets in the order they receive them and that is probably what happened to me. So once again I will have to call and set up an appointment and hope someone shows up. How do they keep customers if this is the way they treat people?

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N.M. Eckhart - 7 d 14 h ago

0

I am very displeased with the customer service of Best Buy. My brother in law paid $80 for a camera and tripod and donated it to my non profit medical/dental organization. He bought it in . Jan when he was in Texas visiting from California. Our meeting was April 7th and I opened the boxes and tried to use the camera to have a virtual meeting with my missioners in California but never could get the camera to work. Today I took it back to the Irving, Texas store where it was purchased. Because it was over the "15 day return agreement" they refused to honor a refund even though it had never been used and all pieces/boxes/receipts were returned. That . $80 could be spent on medication or other mission supplies. Shame on Best Buy.

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Gary Reeves - 8 d 19 h ago

0

I received a coupon from Best Buy as an email I took it to Best Buy took it up to an employee showed them the coupon they asked what I was looking for I told them they said no problem took me over to look at the choices that I had I chose one got back to the register and then they refused to honor the coupon completely wasting my time my time is just as valuable as their time and they even stated that the coupon was a legitimate advertisement from them but still refused to honor it

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Cheryl McLin - 9 d 8 h ago

0

I purchased a tracfone and a 60 minute fone card, on my visa card and had it shipped to my brother as we have a family emergency and he needed access to a fone... My ONLINE ORDER NUMBER IS: BBY01(hidden)43... It was delivered today. The card arrived in package shipped by you via UPS...UNWRAPPED AND NOT ACTIVATED AFTER 2 HOURS OF BEING ACCUSED OF STEALING THE FONE CARD......FINALLY, ONE OF YOUR EMPLOYEES FIGURED OUT IT WAS AN ERROR ON THE PART OF GHE WAREHOUSE EMPLOYEE AND NOT ANY THEFT ON MY PART!!!!!!! I AM COMPLETELY PISSED OFF, HUMILATED AND STRESSED OVER BEING ACCUSED OF BEING A THIEF OVER SOMETHING YOUR STAFF NEGLECTED TO DO, NOT TO MENTION THE FACT THAT NOW I WILL HAVE TO WAIT AN ADDITIONAL 2 DAYS BEFORE A NEW CARD IS RECEIVED!!!!!!! HOW DARE YOUR EMPLOYEES TREAT CUSTOMERS BY LYING THEM BECAUSE THEY DIDN'T DO THEIR JOB???????? IS THIS HOW YOUR TREAT CUSTOMERS??????? IS THIS YOUR IDEA OF CUSTOMER SERVICE????? I MADE PURCHASES IN GOOD FAITH....BUT I GOT MORE STRESS THEN IF I WENT TO A LESS REPUTABLE COMPANY I NEED SOMEONE TO LOOK INTO THIS ASAP SINCERELY, CHERYL McLIN 6510 ORCHARD AVE #UP PARMA, OHIO 44129 FONE (hidden)

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Two Thumbs Down - 9 d 13 h ago

0

Best Buy has my vote for the absolute worst customer service. These people basically laughed in my face while leaving me on hold for an eternity. Never again will we be purchasing anything! Surprisingly still in business!

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Dottie - 9 d 18 h ago

0

it is very sad that you have to wait for over a half hour at 3 of your different stores and when someone finally answers I get nothing but the run around on a product. I not stupid and insulted to be made to feel that way for a question. I will never be a best buy shopper again and truly wonder what ever happened to customer service!!! Sadly your company does not have it when it comes to answering the phone.

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Chris - 10 d 9 h ago

0

Don't ever call (hidden) to try to renew your Geek Squad rewnal. They process your credit crd with out your approvl. Then when you call them out on it you get nothing but a run around. They tell you that the one and only supervisor is on a very very complacted call and will be on for the next 4 hours, but the office is closing in one hour. Worst customer service by Ervin!!!!

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MF - 10 d 14 h ago

This phone number is to a call center in KY, not the corporate offiec!

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Terri Johnson - 10 d 18 h ago

0

I was a elite plus member of Best Buy, but I will NEVER buy anything again form this place. I went into the store and ordered a washer and dryer. No one told me that I would need a drain pan. So when it was delivered they couldn't install it. When I called customer service that told me that I ad to wait until the end of the day to re-book the install. That was on Monday. Then had to wait until the following Saturday to have my appliance installed. This is ridiculous that I had to wait because the person in your store did not do their job correctly. This is the worst customer service that I have ever experience and I will NEVER experience again. Form now on SEARS will get all of my business

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Serious business - 11 d 9 h ago

1

Hello sir or madam, I would like to share with you a very serious situation. Hi Facebook friends I'm here in the West Nashville Mall, in the Best buy at 6810 Charlotte Pk. their manager horribly rude to me as a potential customer. You judge for yourself, I walked up to him with my tablet looking for accessories to go with it. One of the association asked him if he had a cord identity to mines, he spoke quickly and said No, without giving any attention to the tablet. He further went on to said No to even looking at my tablet to see if he could accommodate me with even a generic, or to sell me one of their updated tablet. I thought these electric stores are in the selling business. As a great salesperson as I am whatever my preference is concerning race, religion, cultural my profession comes first, because I'm there to give my services to that company and its products.Secondly, to be honest in all my dealings with courtesy and professionally. This is my morning experiences, the second messy one today. But a song writer sings it this way " when the devil is messing, here comes your blessings, " it on its way. Have a bless day.

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Bk - 12 d ago

1

Went to best buy in highland indiana, to purchase a car stero and installation. No body could set up an appointment. Said had to come from corporate. Suggested i buy the system and go online to set up appointment or drive over a half hr to another best buy to get it done. Needless to say they lost a sale.

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Thomas Smith - 13 d 18 h ago

0

I purchased a Samsung microwave and dishwasher on February 19, 2018 @ the Best Buy in Arlington Tx. 1730 Pleasant PL 76015. I decided I did not want the items and requested a refund.I had not received the refund by March 15, so I went back up to the store and spoke with front end leader Oscar Lechuga. He sent the information over to someone and said I should be receiving the refund in a few days. Well today April 7th, still no refund, I went back up to the store. This time Specialty Sales Manager Shawn T Gibson got involved. So today they issue a refund for the dishwasher only. (REALLY). Then I'm told they would refund the price for the microwave in a few days. I'm just not understanding this whole process

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Waverly Pressley - 14 d 9 h ago

Shopping at the Best Buy store in Mobile Alabama is the most ridiculous experience I've ever had when shopping at a retail store. The associates Stand around talking to each other never want to assistant the customers. Stay on their cellphones!!!!! And lie to their customers to keep from helping them. I WILL NEVER SHOP IN BEST BUY EVER AGAIN!!!! Your return policy SUCK!!!!! I have pictures to support what I'm writing!!! I will post for the public view!!!!! They need to stay off their cellphones!!!!!!!! What happened to good customer service?????

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Mark - 14 d 15 h ago

0

How is Best Buy still in business? I have never had a company treat me as poorly as this one. On all levels. After a nightmare of an experience revolving around appliances, even with the extended warranties I suggest that no one buy anything from Best Buy. I know for sure my wife and I never will. An absolute disgrace of a company.

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Anonymous - 14 d 16 h ago

I liked best buy... until they have sided with CAIR.

CAIR is evil and passive.

They are I infiltrating our nation through calls of racism and prejudice.

They are work h their evil through obamas sanctuary state's.

Working into our government, and overpopulating our nation. With plans to build an internal jihad if given the time.

I will not step I to another best biy.

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michele s. - 14 d 16 h ago

0

Best buy has the worst return policy. I will never purchase anything from them again. A 15 day return policy is horrible. I was off by 5 days. Even if I could have exchange what I purchased for something else I would have done so. I will be cutting up my credit card.

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karl - 14 d 20 h ago

0

Best Buy, US Postal Service, Department of Motor Vehicles, Comcast. These are a list of the absolute very worst organizations when it comes to service. Best Buy, is the proud ownership of number one on the list, without even trying. Anyone that allows the thought to pass through their brain to buy products from this company should immediately seek therapy. Best Buy very simply does not care about the customer. Heaven help you if you have a service related claim on an appliance purchased from them. Geek Squad is the fall-guys that the store will direct you to. Geek Squad is exactly like Best Buy, in that they couldn't care less about the customer. If you are unfortunate enough to fall into the hands of Best Buy insurance company, The Sedgwick Group, is another layer of incompetence threaded into the Best Buy experience. Sedgwick, won't help you, period! When you arrive at this position in negotiating with Best Buy to resolve the problem that they created, it is time to hire a lawyer. In conclusion NEVER, NEVER buy anything from Best (Worst) Buy

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Anonymous - 15 d ago

Hi G Mike I'm not the person that complains about anything when I was mostly responsible with what happen because I was to busy with doing other home improvement projects when I bought a Samsung QLED television and left it in my bedroom never open for 2 months and when I had it professionally installed to find out it needs a main pc board. I buy a lot of electronics from you guys and use my Best Buy Card quite often, but because of your company's policy you will not give another Tv I'm reaching out for one last time to get help and all I want to do is watch the Masters in 4K. Can you help me. My name is Larry Key and my number is(hidden)

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Richard - 15 d 12 h ago

I hope my feelings turn around. I purchased a 65inch Sony Television from my Best Buy Store here in San Diego and the Salesman Jake was Great. I felt comfortable with the transaction and the the fact that they offered free delivery. I scheduled the delivery to happen between 12-4pm well here it is 10 minutes until 4pm and still no delivery. I have an appointment at 6pm with my tax preparer so I called to find out what is going on with the delivery. They had me on hold and came back and said they called me about 1pm at a phone number that was not even mine. I told them that is not my number and I don't even know that phone number. They now say it will be close to 5pm and I said to please make sure since I have a prior appointment. It feels like they do not respect that you have other engagements. Hopefully things turnout better.

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Livid!!! - 21 d 10 h ago

0

I purchased an iMac from Best Buy. It hasn't made it to the store yet. I found for $600 cheaper. I paid $2809.11 for my order in cash. Benjamin told me I couldn't give me my money. Then I spoke with Jody, a Manager and was told I have to wait 10days and receive a check in the mail. I'm totally livid right know. I will never make a purchase from your store again. I would like a Corporate Manager to contact me ASAP!

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Mary - 16 d 8 h ago

0

I have been waiting 1 month for a corporate manager to contact me in regards to a dishwasher that does not work. I have 2 more years on my warranty, I really believe they sell warranties with never planning to stand behind them.

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helen murphy - 16 d 9 h ago

5

I hope u don't close your Manhattan store on w 23 st and 6 th Ave, we depend on that store please save our store from closing its doors, thank u Helen Murphy a valued shopper there

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