Information, reviews and public commentary for US companies

 

Best Buy

Rating
1.119127
Web
http://www.bby.com
Address
7601 Penn Ave. South
Richfield, MN
55423
Contact
Corie Barry
Role
CEO
Phone
(612) 291-1000
Fax
(612) 292-4001
Employees
167,000
Twitter IDs
@BestBuy
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Anonymous - 4 d 18 h ago

three-year-old daughter with special needs who elopes often, not that any of that is anyone's business (kind customer service should be automatic and common sense) into a asked for some assistance from the bald, white male (for description) who was working upfront and he said go to the next line over. I asked for his help and he comes over

Best Buy_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Flagged for review. 
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Anonymous - 4 d 7 h ago

ot commercial is disgustingly racist!!! If it were a white woman saying something in reverse there would be riots. It would be on every news station....but because it's a black being racist then it's ok. ARE YOU KIDDING ME???? Will NEVER shop there again. You should be ashamed of yourself. Might as well hang

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Anonymous - 3 d 16 h ago

Received email stating I have opened a Best Buy account. I have NOT applied for an account., DO NOT HAVE AN ACCOUNT, NOR DO I WANT AN ACCOUNT! I have been on "chat", I have been on hold I have called this supposed corp # (hidden) 3X, and put back into the hold loop. Fraudulent account opened by Best Buy!! NOW NO HELP. / /. /. /. /. /.

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Anonymous - 3 d ago

ght a tv in store in Lacrosse Wisconsin and was told it could be delivered same day. Next day still no tv. Then was told delivery would be 2 days out. Called the snooty manager in ATlanta and was told to piss off. Canceled my order I will go to Walmart and am damned if I will ever go in Best Buy again!

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Anonymous - 2 d 4 h ago

I have had an extremely negative experience in purchasing a television set from Best Buy, relating to the following:

(1) The sales representative at the Roseville store led me to believe there would be a discount on the initial purchase if I applied for a Best Buy credit card at the same time as making the purchase. Not only was there no discount, but there was also a $59 annual fee assessed AFTER the initial credit card billing was paid. This fee was not mentioned at the time of purchase. The cost of a $150 television and $80 sound bar ended up being in excess of $625.

(2) The only way to get someone at the Roseville store to answer the phone was to press a number of digits in quick succession, which would always go to home appliances. When the representative there answered and tried to transfer the call to the home theatre department, the call was usually cut off./ /. /. / ; ; ;

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Simmons - 1 d 6 h ago

I live in Baytown Texas, 5 minutes away from Houston, and we have always thought of Best Buy as Top notch when it comes to customer service, as my entire family has continue to purchase, tv's, laptop computers, and washers and dryers. However, lately we have had absolutely the rude, people for customer care at your Baytown Garth location. We purchased a washer, in October of 2019, and it stopped working, in December 2019. It's a brand that we haven't purchased before, but I ensured my husband that Best Buy stands firmly on making their customers happy. Unfortunately, Corie, I've had to eat my words, because, after we spoke on the phone with the manager, he not only, was rude to my 70 year old husband, he just stopped answering our calls. We originally asked that they try to fix it, but he told us whenever we called on Sunday, that someone would be out on the upcoming Tuesday. But, after I received the confirmation email, it was 2 weeks from the Sunday on the 18th of February.// / /

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Anonymous - 4 h 43 m ago

Spent $1,600 at there Chula Vist, Ca store, the clerk switched computers on me, while placing in my bag,

went back to exchange, and spend an additional $200,

only to have the manager, pull a fast one on me, I forget my CREDIT CARD, A CLERK ILLEGALLY USED IT, I COMPLAINED, AND DEMANDED MY MONEY AND EXCHANGE, THEY STILL REFUSED, I SAID WAS GOING TO REPORT TO THE POLICE ?.THEY THREATEN ME AND SAID, IF I FILE AS STOLEN, THEY WILL NOT TALK TO ME, OR REFUNDED MY MONEY, OR EXCHANGE...GOING TO SMALL CLAIMS COURT, THEN POSTING ON MY YOUTUBE CHANNEL, I HAVE OVER 400,000 SUBSC

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Robbie Salome - 14 h ago

1

Spent $1,600 at there Chula Vist, Ca store, the clerk switched computers on me, while placing in my bag,

went back to exchange, and spend an additional $200,

only to have the manager, pull a fast one on me, I forget my CREDIT CARD, A CLERK ILLEGALLY USED IT, I COMPLAINED, AND DEMANDED MY MONEY AND EXCHANGE, THEY STILL REFUSED, I SAID WAS GOING TO REPORT TO THE POLICE ?.THEY THREATEN ME AND SAID, IF I FILE AS STOLEN, THEY WILL NOT TALK TO ME, OR REFUNDED MY MONEY, OR EXCHANGE...GOING TO SMALL CLAIMS COURT, THEN POSTING ON MY YOUTUBE CHANNEL, I HAVE OVER 400,000 SUBSCRIBERS LETS SEE WHAT HAPPENS NOW,, BEST BUY IS GOING YO PAY THOUSANDS OF DOLLAR'S NOW.....

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Sumit - 17 h 19 m ago

1

I bought thanksgiving doorbuster TV deal (Insignia 58 Inc) and after one month it had sound issue. Contacted Bestbuy and after waiting for 10 days they offered me exchange.

I thought i will be getting same or similar deal. But what they really offer me is the money i paid i.e $217. I cannot buy anything similar with same amount.

I stood 3 hrs. in queue to get this deal on thanksgiving.

Now i feel cheated. Insignia being BestBuy own brand they have to do something better.

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REdwards - 19 h 32 m ago

0

Right now I can't decide who is worse, Best Buy or LG! We have been fighting with them to get this refrigerator working properly for the past year and a half. It started LG coming out every 6 months, then every two month, then every two weeks and now weekly. But when we place a service call LG takes it upon themselves to cancel it so now we have frozen eggs and everything in the fridge. When I called in the service order I was asked if they were in the freezer. We finally set the fridge on 46 to keep everything from freezing. The freezer is so fozen over it is very hard to pull the drawer open, but who know how long it will be frozen it will eventully defrost or something and both will stop cooling and by the time someone comes out we will lose all food. If this happens again it will be the 3rd time. Have been on hold with Geek Squad for the past 30 minutes . Finally they contacted Special Forces and said that we should have a different tech (besides LG) call by Wednesday. Now to start this whole circus over. AAARGGGG!

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Simmons - 1 d 20 h ago

Good Afternoon Corie Barry

I live in Baytown Texas, 5 minutes away from Houston, and we have always thought of Best Buy as Top notch when it comes to customer service, as my entire family has continue to purchase, tv's, laptop computers, and washers and dryers. However, lately we have had absolutely the rude, people for customer care at your Baytown Garth location. We purchased a washer, in October of 2019, and it stopped working, in December 2019. It's a brand that we haven't purchased before, but I ensured my husband that Best Buy stands firmly on making their customers happy. Unfortunately, Corie, I've had to eat my words, because, after we spoke on the phone with the manager, he not only, was rude to my 70 year old husband, he just stopped answering our calls. We originally asked that they try to fix it, but he told us whenever we called on Sunday, that someone would be out on the upcoming Tuesday. But, after I received the confirmation email, it was 2 weeks from the Sunday on the 18th of February.

We absolutely, was heartbroken that Best Buy not only dissapointed us, we had to go out to Lowe's and purchase a new washing machine, which they delivered for free, that Thursday. We have 3 daughter's that all purchased Apple Laptop computer's, tv's and our oldest daughter. Chelsea, just moved into her new home, but we insisted that she use Lowe's because of our experience with the poor customer service we have continued to receive. We still have the new washer from Best Buy in our garage, broken, and taking up space. You are our last hope to make this unfortunate issue we're having with Best Buy, corrected.

Dissapointed!!!

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Winston Kaehler - 2 d 15 h ago

0

I have had an extremely negative experience in purchasing a television set from Best Buy, relating to the following:

(1) The sales representative at the Roseville store led me to believe there would be a discount on the initial purchase if I applied for a Best Buy credit card at the same time as making the purchase. Not only was there no discount, but there was also a $59 annual fee assessed AFTER the initial credit card billing was paid. This fee was not mentioned at the time of purchase. The cost of a $150 television and $80 sound bar ended up being in excess of $625.

(2) The only way to get someone at the Roseville store to answer the phone was to press a number of digits in quick succession, which would always go to home appliances. When the representative there answered and tried to transfer the call to the home theatre department, the call was usually cut off.

(3) Although I did my best to be objective and civil, the sales manager at the store said he could do nothing to help me if all I wanted to do was complain. My major goal was to at least have the annual fee for the credit card rescinded since I do not intend ever to do business with Best Buy again, or to use the Best Buy credit card.

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charlie - 3 d ago

I bought a tv in store in Lacrosse Wisconsin and was told it could be delivered same day. Next day still no tv. Then was told delivery would be 2 days out. Called the snooty manager in ATlanta and was told to piss off. Canceled my order I will go to Walmart and am damned if I will ever go in Best Buy again!

General profile image

Anonymous - 4 d 18 h ago

three-year-old daughter with special needs who elopes often, not that any of that is anyone's business (kind customer service should be automatic and common sense) into a asked for some assistance from the bald, white male (for description) who was working upfront and he said go to the next line over. I asked for his help and he comes over

Best Buy_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Flagged for review. 
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Anonymous - 4 d 7 h ago

ot commercial is disgustingly racist!!! If it were a white woman saying something in reverse there would be riots. It would be on every news station....but because it's a black being racist then it's ok. ARE YOU KIDDING ME???? Will NEVER shop there again. You should be ashamed of yourself. Might as well hang

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Anonymous - 3 d 16 h ago

Received email stating I have opened a Best Buy account. I have NOT applied for an account., DO NOT HAVE AN ACCOUNT, NOR DO I WANT AN ACCOUNT! I have been on "chat", I have been on hold I have called this supposed corp # (hidden) 3X, and put back into the hold loop. Fraudulent account opened by Best Buy!! NOW NO HELP. / /. /. /. /. /.

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Anonymous - 3 d ago

ght a tv in store in Lacrosse Wisconsin and was told it could be delivered same day. Next day still no tv. Then was told delivery would be 2 days out. Called the snooty manager in ATlanta and was told to piss off. Canceled my order I will go to Walmart and am damned if I will ever go in Best Buy again!

General profile image

Anonymous - 2 d 4 h ago

I have had an extremely negative experience in purchasing a television set from Best Buy, relating to the following:

(1) The sales representative at the Roseville store led me to believe there would be a discount on the initial purchase if I applied for a Best Buy credit card at the same time as making the purchase. Not only was there no discount, but there was also a $59 annual fee assessed AFTER the initial credit card billing was paid. This fee was not mentioned at the time of purchase. The cost of a $150 television and $80 sound bar ended up being in excess of $625.

(2) The only way to get someone at the Roseville store to answer the phone was to press a number of digits in quick succession, which would always go to home appliances. When the representative there answered and tried to transfer the call to the home theatre department, the call was usually cut off./ /. /. / ; ; ;

General profile image

Simmons - 1 d 6 h ago

I live in Baytown Texas, 5 minutes away from Houston, and we have always thought of Best Buy as Top notch when it comes to customer service, as my entire family has continue to purchase, tv's, laptop computers, and washers and dryers. However, lately we have had absolutely the rude, people for customer care at your Baytown Garth location. We purchased a washer, in October of 2019, and it stopped working, in December 2019. It's a brand that we haven't purchased before, but I ensured my husband that Best Buy stands firmly on making their customers happy. Unfortunately, Corie, I've had to eat my words, because, after we spoke on the phone with the manager, he not only, was rude to my 70 year old husband, he just stopped answering our calls. We originally asked that they try to fix it, but he told us whenever we called on Sunday, that someone would be out on the upcoming Tuesday. But, after I received the confirmation email, it was 2 weeks from the Sunday on the 18th of February.// / /

General profile image

Anonymous - 4 h 43 m ago

Spent $1,600 at there Chula Vist, Ca store, the clerk switched computers on me, while placing in my bag,

went back to exchange, and spend an additional $200,

only to have the manager, pull a fast one on me, I forget my CREDIT CARD, A CLERK ILLEGALLY USED IT, I COMPLAINED, AND DEMANDED MY MONEY AND EXCHANGE, THEY STILL REFUSED, I SAID WAS GOING TO REPORT TO THE POLICE ?.THEY THREATEN ME AND SAID, IF I FILE AS STOLEN, THEY WILL NOT TALK TO ME, OR REFUNDED MY MONEY, OR EXCHANGE...GOING TO SMALL CLAIMS COURT, THEN POSTING ON MY YOUTUBE CHANNEL, I HAVE OVER 400,000 SUBSC

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FRAUDULENT - 3 d 17 h ago

2/21/20

Received email stating I have opened a Best Buy account. I have NOT applied for an account., DO NOT HAVE AN ACCOUNT, NOR DO I WANT AN ACCOUNT! I have been on "chat", I have been on hold I have called this supposed corp # (hidden) 3X, and put back into the hold loop. Fraudulent account opened by Best Buy!! NOW NO HELP!

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Paige Clements - 4 d 12 h ago

5

In the last week I have been to Best Buy quite a bit, the McDonough, Georgia store and the Conyers, Georgia. I wanted to buy my son an Apple Watch and was having a hard time finding the one I wanted. Although I didnt find the watch in the McDonough store, the staff was very kind and apologetic for not having it. They directed me to the store in Conyers, store #389, which was the closest store that had the watch I was looking for. From the moment I walked in the Conyers store I was impressed with the customer service. The gentleman at the front door greeted me with a big smile, looked me in the eyes and welcomed me to Best Buy. He directed me to customer service, where I could pick up the watch I had pre-ordered, and was again greeted by two young ladies with big smiles.... SO refreshing! After they gave me the watch I had all sorts of questions regarding Apple Care, how to activate the watch, and how to best take care of the watch. They immediately said, " You need to speak with our Apple specialist Lace, she knows EVERYTHING and will be able to answer all your questions!" .... Lace was amazing!!! I spent a good half hour with her. She was VERY patient, VERY knowledgable, and when I left I understood all about the watch, Apple Care and my watch was activated! Sadly, its unusual for a salesperson to take the time to KINDLY explain how a product works. I appreciated Lace's time and patience with me SO much. Thank you Lace and Best Buy for this wonderful experience!

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NoMoreBestBuy - 4 d 15 h ago

Best Buy is a horrible place to shop! On four trips to the store, no help from the "Geek Squad," and lies from sales staff, only one sales person stood outConnor, not Jordan(who also was inappropriately unhelpful)at the Independence staff. I never plan on visiting this chain again. I'll forgot my love of instant gratificationtaking my items home immediatelyand shop online instead.

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Mary Ann - 4 d 15 h ago

1

Best Buy Fucking SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!

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UNHAPPY - 4 d 18 h ago

3

I tried to do a survey. It let me make a comment but would not let me enter my name of email address. Plus the print on the page is too small to read.

My comment. I have two cr cards with the same brand name. I forget which i used. Your receipts do not give the usual information to distinguish between the two.

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Anonymous - 6 d ago

three-year-old daughter with special needs who elopes often, not that any of that is anyone's business (kind customer service should be automatic and common sense) into a asked for some assistance from the bald, white male (for description) who was working upfront and he said go to the next line over. I asked for his help and he comes over and I finally get a card that works without his help. I said "so nothing is going done to fix the carts for the next customer?"

Best Buy_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Best Buy:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Flagged for review. 
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Not Today - 5 d 7 m ago

SCAM!! You should be ashamed of yourself. DO NOT TRUST THIS NUMBER.

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Anonymous - 4 d 18 h ago

I purchased a computer at your Citadel Mall location in Charleston SC on 2/14/20. I left the computer at your geek squad under G0403WKH and the info was to be transferred by 2/18/20. I have tried to call the store to find the status and no one answers the phone at the store. I tried the 888 Geek status number and no one answered the phone at the store. Then he cut me off. I paid $130 for the Geek order, but no communic.. . .

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Wilda Taylor - 4 d 19 h ago

0

I purchased a computer at your Citadel Mall location in Charleston SC on 2/14/20. I left the computer at your geek squad under G0403WKH and the info was to be transferred by 2/18/20. I have tried to call the store to find the status and no one answers the phone at the store. I tried the 888 Geek status number and no one answered the phone at the store. Then he cut me off. I paid $130 for the Geek order, but no communication.

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CBelt - 4 d 19 h ago

0

I purchased a band for my applewatch (Glen Burnie Maryland Location) I returned to see if three of the links could be removed. The response "We do not do that this is Best Buy" I asked for clarification after being caught off guard with this response. The gentlemen informed me to see a jewler. I called back to the store to address the issue / experience only to find the person who gave me the response served as a Supervisor. Needless to say I will no longer patronize this particular location.

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Anonymous - 15 d 30 m ago

(SPAM)

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Anonymous - 14 d 18 h ago

three-year-old daughter with special needs who elopes often, not that any of that is anyone's business (kind customer service should be automatic and common sense) into a asked for some assistance from the bald, white male (for description) who was working upfront and he said go to the next line over. I asked for his help and he comes over and I finally get a card that works without his help. I said "so nothing is going done to fix the carts for the next customer?"

He then just stands there staring at me condescendingly not saying a word while I put my daughter in the cart.

This made me feel extremely uncomfortable. I then told him he could stop looking at me and call his manager. He then continue stands in my space w

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ED - 7 d 16 h ago

0

FAKE NUMBER

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