Information, reviews and public commentary for US companies

 

Best Buy

Rating
1.009054
Web
http://www.bby.com
Address
7601 Penn Ave. South
Richfield, MN
55423
Contact
G. Mike Mikan
Role
Interim CEO
Phone
(612) 291-1000
Fax
(612) 292-4001
Employees
167,000
Twitter IDs
@BestBuy
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Anonymous - 2 h 37 m ago

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

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HoolA hoola Hoop - 2 h 36 m ago

I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I

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Natalia Jones - 2 h 36 m ago

4

I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I ___________---

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Soi - 2 h 35 m ago

I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. Imm

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Soi - 2 h 35 m ago

I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. Imm

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Anonymous - 2 h 37 m ago

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

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HoolA hoola Hoop - 2 h 36 m ago

I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I

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Natalia Jones - 2 h 36 m ago

4

I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I ___________---

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Soi - 2 h 35 m ago

I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. Imm

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Soi - 2 h 35 m ago

I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. Imm

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Anonymous - 2 h 37 m ago

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

Best Buy headquarters complaintandhelp001 @gmail.com

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HoolA hoola Hoop - 2 h 36 m ago

I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I

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Natalia Jones - 2 h 36 m ago

4

I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I ___________---

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Soi - 2 h 35 m ago

I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. Imm

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Soi - 2 h 35 m ago

I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery. This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN. I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!! WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. Imm

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Sehun - 1 d 10 h ago

5

Best Buy Headquarters +1_786_259'0475

Best Buy Headquarters +1_786_259'0475

Best Buy Headquarters +1_786_259'0475

Best Buy Headquarters +1_786_259'0475

Best Buy Headquarters +1_786_259'0475

Best Buy Headquarters +1_786_259'0475

Two weeks ago my wife stops at the Best Buy in Fairlawn Ohio and finds the perfect 5 burner gas range WFG505M0BS for $469.00. Today I go to buy it and it is now $649.00. I understand prices change but this is extreme. The managers at Best buy blame Whirlpool corp for pricing. (seems odd) Best buy has a Price Guarantee and I found a better online from a Calif co called Superco for $549.00 and they still will not honor it. Another online company called price bandit also has the same range for $559.00. What's the point of trying to argue it. By the way, both of those prices were for NEW ranges not refurbished. Sad, I've always liked Best Buy but its become very clear that Best Buy has become so large that they feel they can lie about price matching and hide behind the statement of "They aren't a major retailer" Here's some advise, stand behind you price match guarantee and you will a loyal customers. Company's like Lowes, Home depot, and many others are becoming and more driven to win over Best Buy customers. Ive already sent an email to Whirlpool and I am not going to post this on every possible social media site!

R

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sehun - 4 h 12 m ago

4

Episode Two of Best Butt or Worst Buy (take your choice).....first call to the number I was given was BB Canada....(Options English or French)....called the 'corporate' office (Options English or Spanish) in Minnesota and got the Philippines.... called again and was told that they only have a 'three digit' code that connects you to the next available person......

s

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Fed up in Arizona - 7 h 22 m ago

0

Episode Two of Best Butt or Worst Buy (take your choice).....first call to the number I was given was BB Canada....(Options English or French)....called the 'corporate' office (Options English or Spanish) in Minnesota and got the Philippines.... called again and was told that they only have a 'three digit' code that connects you to the next available person......

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Disappointed from Wadsworth Ohio - 2 d ago

Two weeks ago my wife stops at the Best Buy in Fairlawn Ohio and finds the perfect 5 burner gas range WFG505M0BS for $469.00. Today I go to buy it and it is now $649.00. I understand prices change but this is extreme. The managers at Best buy blame Whirlpool corp for pricing. (seems odd) Best buy has a Price Guarantee and I found a better online from a Calif co called Superco for $549.00 and they still will not honor it. Another online company called price bandit also has the same range for $559.00. What's the point of trying to argue it. By the way, both of those prices were for NEW ranges not refurbished. Sad, I've always liked Best Buy but its become very clear that Best Buy has become so large that they feel they can lie about price matching and hide behind the statement of "They aren't a major retailer" Here's some advise, stand behind you price match guarantee and you will a loyal customers. Company's like Lowes, Home depot, and many others are becoming and more driven to win over Best Buy customers. Ive already sent an email to Whirlpool and I am not going to post this on every possible social media site!

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nancy - 28 d 15 h ago

3

Best Buy headquarter complaintandhelp001 @gmail.com

Best Buy headquarter complaintandhelp001 @gmail.com

Best Buy headquarter complaintandhelp001 @gmail.com

Best Buy headquarter complaintandhelp001 @gmail.com

Best Buy headquarter complaintandhelp001 @gmail.com

Best Buy headquarter complaintandhelp001 @gmail.com

email them

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Ross - 28 d 13 h ago

0

I purchased home theatre seating from Best Buy Magnolia. The products were scheduled for delivery on OCT. 12TH. I received a call from the shipping company( Pilot Freight Services) on OCT. 11th. Informing me my shipment contained 3 boxes(items) and they have 2 of the 3 boxes. Did I still want delivery. I was told next that the missing box looks like the accessories trays that come with the Theatre seating. Since it was the trays, I had them deliver 2 boxes of 3. I was told that they would locate the missing item and call me to schedule delivery.

This is where the Horrible customer service starts. I never received a call from the Freight company, i had to call them. I was informed the box was at BWI and they will call for delivery options. NEVER RECEIVED A C ALL !! TWO DAYS PASSED AND I CALLED AGAIN. NOW, THEY CAN'T LOCATE THE BOX AGAIN.

I next call Best Buy customer service, talked with a rep for 30 minutes. They determined my purchase was with Magnolia and had to contact their customer service. I'VE STILL NOT FOUND A CONTACT NUMBER. SO, I GO TO THE STORE TO TRY AND GET SOME ASSISTANCE. THE SALES REP THAT SOLD ME THE CHAIRS WAS NOT WORKING AND ANOTHER ASSISTANT TRIED TO HELP ME. THE 1ST ISSUE WAS WHO OWNED THE SALE? MAGNOLIA OR BEST BUY? THE REP IS MAKING CALLS AND CONTACT " THE BRIDGE", I'M ASKING IS THIS SOME COVERT TRANSACTION AND THEY TELL ME THAT'S THE CODE WORD FOR MAGNOLIA CUSTOMER SERVICE!! WTF, NOW I'VE HEARD EVERYTHING. AT THE END OF THIS CALL THE REP TOOK ALL THE INFO AND WAS GOING TO FOLLOW UP AND CALL ME WITH RESOLUTION. STILL NO CALL!!

WE WONDER WHY BIG RETAILERS ARE FAILING? IT'S CUSTOMER SERVICE!! THIS IS A PRIME EXAMPLE OF SOME OF THE WORSE CUSTOMER SERVICE I'VE EVER EXPERIENCED AND IT'S STILL NOT RESOLVED. I

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George - 27 d 18 h ago

3

We stopped in at the Coeur D Alene, Id store located at 425 W.Wilbur Aenue. The sales consultant Ronald (RC) Keefer was so nice and helpful. His service and experience exceeded our expectations. It's not easy to talk to a sales associate if we don't know the right question to ask. He understood perfectly, and showed us some really nice options for solving our sound quality problems with our LG TV. We want to make sure that RC Keefer gets recognition for doing a fine job.

R

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Jack and jones - 27 d 8 h ago

WARNING!!! DO NOT BUY LOREX CAMERAS FROM BEST BUY OR ANYWHERE ELSE!!! If you do don't say I didn't warn you.. LOREX cameras are junk.. every system we have bought has already broken down.. and every single replacement sent back has NOT WORKED!!.. cannot believe Costco carries such a bad product.. LOREX CUSTOMER SERVICE IS THE ABSOLUTE WORSE!!!!.. this is why FRYS ELECTRONICS DOES NOT CARRY LOREX ANYMORE.. too many complaints jone

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Jack and jones - 27 d 8 h ago

WARNING!!! DO NOT BUY LOREX CAMERAS FROM BEST BUY OR ANYWHERE ELSE!!! If you do don't say I didn't warn you.. LOREX cameras are junk.. every system we have bought has already broken down.. and every single replacement sent back has NOT WORKED!!.. cannot believe Costco carries such a bad product.. LOREX CUSTOMER SERVICE IS THE ABSOLUTE WORSE!!!!.. this is why FRYS ELECTRONICS DOES NOT CARRY LOREX ANYMORE.. too many complaints jone

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suzen - 27 d 4 h ago

4

I have never written a review before like this. I am so upset with what this company has put me through, I have no words!!! I know this may not seem helpful but they have cost me so much money in days off work and food loss because they never delivered the refrigerator I paid for 3 weeks before!!! I spent hours upon hours on hold, being transferred, redirected and then disconnected. Then I call back again and start again. Even when they say they will do a call back because of the wait time, the call back and, put me on hold for another 15 min!!! The whole situation started at 8am in the morning when the third party delivery company went to pick up my fridge for delivery from the Best Buy Warehouse.

The delivery man called me and said it's not at the warehouse and that I had to call Best Buy to figure out where it went!!!! Really???!!! How am I supposed to figure that out?? He was at the Warehouse, not me, so I asked how come Best Buy Warehouse can't figure it out because they are supposed to have it. He said he didn't know and that the GM at the Warehouse can't find it either so I have to call Best Buy and try to find it!!!! So that was the start of this horrible situation that has lasted until this day, one week later, still with no refrigerator!!!!

0 stars for putting me through so much!!!,,,,,,,,,,

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Anonymous - 24 d 10 h ago

0

Horrible company

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Bestbuybad - 17 d ago

0

Um. Why did you give them 4 stars?

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78SeeYa - 2 d ago

0

You gave them a 4 star rating!!! You better change that if you want to get your point across.

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Anonymous - 27 d ago

I ordered 2 B%W 663 rear in wall speakers.

When I cane to pick up. Garrett ( manager) delived a box and said here ya go. He paused to open it thinking maybe there was another box. Without checking he sent me home saying its all in one box. Well... A pair of speakers was only one speaker. I had to drive back expecting another speaker in a separate box.

Well I was annoyed that they didnt have it.

But it is what it is. So Garrett started to tell me he had to reorder in his name. I said print paperwork out with my name on it. He kept threating me that hes going to kick me out of the store. That he's the manager. I told him not opening the box was stupid. Please get rid of him. Terrible job handling this mistake. Embarrassing to others

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george - 26 d 18 h ago

Put a new location in portage la prarie m.b.

R

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Alex - 25 d 8 h ago

0

In Los Angeles California mostly racist Mexican Hispanics occupy the Best Buy stores we need way get rid of these brown supremacist make it way more diverse this is ridiculous to see mostly Latino working there there service is bad they have tattoos and r thugs

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Anonymous - 18 d 6 h ago

Sounds like a reverse racist statement!

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F*ck Best buy - 14 d 7 h ago

0

There is no "reverse racism". Either it's racist, or it isn't. And Alex appears to be a racist.

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Roger - 24 d 35 s ago

3

What I thought was an honest young man's sincere wish to help me, is now going to end up in Small Claims. I took my PC in to have a new graphics card put in. I have done it myself many times in the past, as I have been building and writing code for close to 2 decades. However, I am a totally disabled veteran, and though the process is simple, (open the PC, take out the old card, carefully seat the new one), I didn't want to chance these old hands deciding to have a mind of their own. I called and was told to bring it in and it would be done while I waited. 1st problem: the "tech" was busy and they would call me when it was done. By the time I made the 5 minute drive home, the phone rings, 2nd problem: Louis, the tech asks me if I had an operating system installed as he put in the new card and it would not boot up. Anyone & everyone knows that if you do not carefully seat the new card, it shorts out the motherboard and the disc is wiped. (Just Google the question: Hi, I installed a new graphics card and now my PC won't boot-see how many returns!) Landon, the employee who took my PC in said he was going to be in trouble as he did not follow procedure and test my PC before accepting it. Afraid he would lose his job I told him to just do the right thing and replace the motherboard, graphics card and benchmark the system, install Windows 10, make sure it works, warranty the work for a reasonable length of time and it would be fine. He gave me his personal cell # and told me he would get back to me ASAP. The next I hear from him, it's as if I am talking to a different person. He tells me I can just come pick up my PC, and they give me a 30 day warranty. No new graphics card, no motherboard, hard-drive or anything. When you short out a system like that, its easier to just start over with new items as you can not trust what may have happened to the old ones. I explained that this was no where near an acceptable solution, but was told that was it. I am stuck in this house 24/7 due to my military disability, and that PC had my life on it! Of course I did a back up before taking it in, but data is of no use if the program used to run it is gone! I advised the young man, to do the right thing, which he knew what that was, but after talking to his manager, he took the corporate line instead of the customer's. So this Monday, I am borrowing enough money to file a small claims action on BestBuy, and those involved. I've spoke to an attorney who told me if I could afford, he would represent me for personal damages. On my pension, that won't happen. So, notice to the public, sign nothing when you take it in for work as you are absolving them of any mistakes. Your PC can spontaneously combust and you'd be liable! What a lousy way to treat customers!

R

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Roger - 23 d 40 m ago

2

Never again will I step foot in a Best Buy. The employees are rude and the store policies are terrible. The prices are outrageous and they allow their store managers to sexually harass female workers. I witnessed a manager at the San Francisco store make sexually inappropriate comments to a female worker. The female worker looked embarrassed ans I almost thought she was going to cry. I was disgusted. I left and will find another place to shop.

R

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Jerry - 21 d 13 h ago

3

BEST BUY USA. I recently purchased a new I phone at Best Buy Bayshore NY. The manager and his designated sales person helped me immeasurably . I always insist on purchasing all my electronic needs from Best Buy. You are to be complimented for the attention you give in selecting very high quality people to represent your store and give outstanding service to the public buying public at large. Thank you. With every good wish, Sincerely, John W Bugler 20 Mina Road Oakdale NY 11769 (hidden) (hidden) BEST BUY USA. I recently purchased a new I phone at Best Buy Bayshore NY. The manager and his designated sales person helped me immeasurably . I always insist on purchasing all my electronic needs from Best Buy. You are to be complimented for the attention you give in selecting very high quality people to represent your store and give outstanding service to the public buying public at large. Thank you. With every good wish, Sincerely, John W Bugler 20 Mina Road Oakdale NY 11769 (hidden) (hidden) . JOHN W BUGLER .

R

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