Information, reviews and public commentary for US companies

 

Best Buy

Rating
0.772727
Web
http://www.bby.com
Address
7601 Penn Ave. South
Richfield, MN
55423
Contact
G. Mike Mikan
Role
Interim CEO
Phone
(612) 291-1000
Fax
(612) 292-4001
Employees
167,000
Twitter IDs
@BestBuy
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olar - 3 d 1 h ago

0

On June 15, I contacted Best Buy of Sioux Falls, SD, in regards to having my Canon Printer Serviced. I made an appointment for June 21st. After bringing the printer 90 miles to Sioux Falls, the Geek Squad told me that they didn't service printers. Why didn't they tell me beforehand and save me a trip and time. They are like Doctors, in that they think that their time is the only time that matters. All that I needed done, was for them to reset the Ink Absorber Timer. I don't think that the servicing individual knew how to preform this simple task. He gave me some baloney about the machine being obsolete and not worth servicing. I didn't care how much it cost!

In the future,they won't get my business anymore nor will I recommend them to anyone else.

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Richard - 5 d ago

2

I am having an issue with a stolen ID used to purchased Best Buy Merchandise. I have tried calling numerous times and keep being told that a fraud investigator will contact me. I have been trying for 2 months now. Any suggestions.

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Will - 5 d 5 h ago

1

I went to the Trussville, Alabama store #1004 today to purchase a home stereo system. I had a couple of questions of the difference between two of them. I waited for 20 minutes for someone to assist me and no did. Best Buy lost a $700 sale today. The reason you walk into a store is for someone to help you and this store failed.

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PISSED OFF - 8 d 3 h ago

0

I am very upset with your delivery service or lack of at this point. Warehouse Manager lies, first excuse drivers need to wait for the " rain to let up" in the same phone call well we had to" take a door off to deliver the item" wait it gets better " the customer didn't want to accept delivery in the rain" wait for it this might be the best one " we don't set the routes up Best Buy does, we just deliver" Manager in Miami his name is Dave, so Dave here in Florida we have rain especially during rainy season, so you might want to hire truck drivers Fact is you all do make your routes and common sense if you start north and work your way back south towards the warehouse it would be a lot more efficient, thirdly accept and be accountable for your screw-up, it is because of you that I am now NOT GOING FORWAD WITH MY KITCHEN APPLIANCES, INSTEAD I WILL PAY MORE MONEY AT ROSNERS, AT LEAST THEY WILL STAND BEHIND WHAT THEY SAY.

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Anonymous - 9 d ago

I'm hoping someone in corporate will see this. I went to the Best Buy in Duluth, Minnesota for a phone issue. They tried but, could not fix the issue. I decided to just walk around the Miller Hill Mall. I saw the satellite store for cells. I explained my issue to Nathan. This guy is awesome. He was so polite, knowledgeable he spent over 20 minutes with me and fixed my phone. If he wants to stay there, HE is someone you need to push forward quickly to keep him. I could not have had a better experience with this kid! You need people like him in a better position than tucked in the mall!! He knew exactly what to do and it was time consuming and even while helping me he saw a customer that had been in before and now looking for a new phone and he made sure that he connected with them while not dropping me to the side....effortlessly!

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Anonymous - 12 d ago

I HAVE A VERY UNPLEASANT EXPERIENCE WITH BEST BUY STORE IN MIAMI FL

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Susan Limpert - 12 d 5 h ago

5

I was recently at your store in Nashua, NH #534. I have to tell you that the Customer Service was above and beyond anything I have ever experienced in a Best Buy. I bought the IPAD Pro and they helped me set it up and even contacted Verizon to add it to my account. Christine was the best. She was working 3 customers at the same tine and did not get frustrated. I can not thank her enough for all the time she spent helping me. You have not idea what a treasured employee she is.

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Pamala Favreau - 18 d 7 h ago

0

I am a long time customer who had spent a lot of money over the years at your store. This is the second time your geek squad had been uncooperative and nasty. Was going to drop off two computers for repair - first I'm told he is busy by him today at 1230 then told we'll he will look at my computer - the screen is broke all I needed was to send it out for screen to be fixed the other one won't turn on both bought from you. He told me screen costs 500 so I should toss a 1200 dollar lap top. Consistent horrible service for the last two years.

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newyork - 19 d 6 h ago

0

your geek squad service sucke and the store at leacia is just as bad. bo not know much about computers needed help but do not know how to explain what is wrong and people then i had to call back and want more help and they very nasty and hang up on you i would like to get things fixed ple go back again with or i will never go back with nasty people.service stinks in the stores you have to stand around and wait.

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Tony D. - 22 d 42 s ago

0

I am a longtime, approximately decade-and-a-half loyal silver Reward Zone Elite member who spends literally thousands of dollars at your store each year; very loyal. I sincerely appreciate the fact that both the employees and especially the managers truly, truly like me and greet me by name as I entered the store each and every time. However, the other night, I experienced a racist comment by an assistant manager which was extremely disappointing to this loyal customer in this day and age. His name is Baldo at store number #1526 (I believe that is the correct store number as there are four locations here 2 + Odessa + 2 + Midland Texas it is the "Full-Size/Service B.B. Odessa store). I would like to be contacted by either Hubert Joly or a member of his staff in regards to this VERY serious situation.

I'm not I am certainly not the most important person but I am loyal; there's no reason to treat one of your most loyal customers in this fashion!!! THE SADDEST THING ABOUT THIS ALL IS I HAVE GIVEN BALDO MUCH PRODUCT FEEDBACK AND BEEN EXCEPTIONALLY NICE TO HIM! EVERY MANAGER BE AT CURTIS OR JOHN PAUL, ETC. WILL TELL YOU WHAT A NICE GUY I TRULY AM! Thank you very much and I look forward to hearing from you anytime during p.m. hours*, Central Standard Time!

* 12pm-11:59pm, CST

PREVIOUS Employee of CBS Television

Texas: (hidden)

California: (hidden) ("442" is NOT a typo btw....it's a SoCal large Area Code)

Tony D.

You have my contact numbers and I truly hope to hear from you as soon as possible to rectify this situation that cannot continue who knows who else has been subjected to this racism!

PROBLEM: ASSt [sic] Manager: BALDO who refused to give me his last name when I asked him politely the other night. I still shop at the store regularly - in fact I made a purchase this evening - but I have to check to make sure he's not working otherwise I don't even wish two visit your store while he's working it's that bad! {BALDO!}

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privacy - 23 d 30 s ago

0

geek squad involved with FBI scanning my computer, unbelieveable, no more shopping at your store.....

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Frustrated Consumer - 23 d 4 h ago

0

We will NEVER purchase an item from Best Buy again. We will travel, we will pay more! Purchased an item not once but twice because the first one arrived missing parts. When the second item arrived we went to the store to have it installed. We spoke to the installer multiple times to ensure that the item would work the way it was supposed to and needed to in order to be safe. Repeatedly the installer stated it would. Guess what? It did not. The way the item was installed and the only way it is able to be installed created a HUGE safety issue. The store REFUSED to refund our installation fee. $130 for NOTHING. Absolutely NOTHING. Do NOT purchase from this company.

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Hoss - 23 d 7 h ago

0

So was at a best buy tues eve in merriville ind and was told they had a switch only for the guy to tell me they didn't but what happened after that was complete bs some people came in and said they just called a lil bit ago and it was held for them how is that fair when it has been said that they do not hold them. I can tell you i am done with best buy and i am a long time costumer no longer will u get my business.

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Your name here - 24 d 7 h ago

0

South Tampa store manager was screaming at the very courteous employee who was helping me over the phone. It was painful to hear. Very unprofessional.

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y - 24 d 7 h ago

0

Worst service on the planet

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Anonymous - 24 d 19 h ago

My husband and I have bought thousands of dollars over the years at Best Buy, in fact we are listed on our reciept as an Elite Member. After our experience with the in store manager Stepanie and Aneka at the San Marcos California store we will no longer be buying from Best Buy. If Best Buy wants to keep customers they had better find out how customers are treated. Otherwise you will become the next Circuit City....out of business. I will take my business to Costco, because they always take care of the customer first, the way a customer wants and should be treated. If you would like to know more about my experience I would be happy to tell you. Thanks to the 4th person I was transferred to with "the Geek Squad" I was finally treated like a human. But I agree with Dean, I will never step foot in a Best Buy again!!!

Pam

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dean t - 28 d 6 h ago

0

best buy is losing a loyal customer of over 20 yrs due to geek squad policies.

service was beyond terrible. no fault of the repair person. over the course of 20 or so years i have purchased numerous top of the line samsung products. tvs washer and driers, refrigerators,boss sound systems, telephones, car bluetooth products,stoves and too much else to remember

the service i have received out of geek squad and the management of best buy in port charlotte florida have convinced me that i will never step foot in a best buy again

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BEST, BEST BUY EMPLOYRR - 30 d ago

You have an amazing employee in Aiea HI. His name is Michael and he wears a Samsung shirt in the phone department. He is the most helpful employee I have encountered at Best Buy. He inadvertently left his personal phone number on my new phone while making sure it was working. I ran into problems the next day and could not get a real person to help at Best Buy via phone so I called his number, not realizing it was his personal phone. On his day off on his own phone he was helpful. Your corporation should acknowledge this emplyee.

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James K - 31 d ago

0

I called Bestbuy number and they said they can price match a item for 179.88 and they where asking 194.99 and now there telling me they can't do it because it's a clearanced item! Then a gentleman said he will do 5.00 over 179.88 and when I called back they said they can't do that price why do they call it bestbuy?

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Extremely poor customer service and refusal to honor their printed policy - 33 d ago

0

I purchased 2 cases for my daughters iPhone 7 plus so she could choose which one see liked best. I tried to return the other case the next day and they refused to take it back and credit my Best Buy credit card. I might add that the case was never opened and was in exactly the same condition as when it left the store. Best Buy clearly states that any purchase can be returned within 14 days of purchase. I have the publication that I picked up in their store and it does not provide any limiting verbiage to the contrary. I attempted to return the item again to the same store and again was refused the ability to return the item unopened. I was treated rudely by the customer service representative. I asked for his name so I could contact the corporate office and he refused to give me any information. I have probably spent in excess of $10,000.00 at Best Buy over the last few years and I will never purchase anything from them in the future. This item was $50.99 and they lost a past loyal customer over $50.00.

Steve Puckett

Birmingham Alabama

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Anonymous - 38 d 3 h ago

WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED!!!! I HAVE BEEN WITHOUT MY REPLACEMENT INK CONTAINERS (SEVERAL COLORS FOR MY PRINTER)) FOR WEEKS. I HAVE CALLED THEM, EMAILED THEM, CALLED THEM AGAIN, ETC. I AM BED RIDDEN WITH A SERIOUS SPINE INJURY AND I LIVE ALONE!!!

DAUGHN CARLETON (hidden))

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DAUGHN CARLETON - 38 d 6 h ago

1

I AM BED RIDDEN AND I CALLED MY LOCAL BEST BUY TO SELECT THE INK SETS (THE INK HAD WORN OUT) FOR MY PRINTER... WHICH I HAD PURCHASED FROM BEST BUY. IT TOOK FOREVER TO GET THEM SENT AND THEN WHEN THEY ARRIVED THEY DID NOT MATCH THE INK CARTRIDGES (COLORS OR STOCK NUMBERS) I HAD ORDERED AND PAID FOR.. I HAVE BEEN WITHOUT THE CORRECT INK CARTRIDGES FOR WEEKS AND WEEKS DESPITE MY CORRESPONDENCE AND PHONE CALLS.MY FAMILY SPENDS A LOT OF MONEY AT BEST BUY BUT THIS SITUATION IS TOTALLY IRRESPONSIBLE ON YOUR COMPANY'S PART. DAUGHN CARLETON (hidden).

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Jeff - 40 d 5 h ago

1

I stopped by your Margate, Fl store (3300 NW 62 nd Ave.) as a 1 st time customer on Mon. 5/1/17 @ 11:13 am for assistance in a small GO Pro type camera I rec'd. as a gift - needed an SD card I was told. I spoke w/a "Phone expert" as he told me and he got the SD card he said would operate my camera (I also purchased an antenna - helped by another salesperson). The following w/e as I attempted to use the camera - it, the Camera - was missing (all the housing, straps etc. were in the original boxthere but no camera the only item handled by the "phone expert"?). I don't know if the "phone expect" laid it down, failed to give it back to me etc.? I attempted to contact the store - 5/9/17 (954) 975-2857 - phone rang for a long time, answered by the Boca Raton store - explained my situation and transferred to Margate store where I spoke to a girl requesting a mgr - they took my name & phone # & I was told I would get a call back - no call, no contact. I stopped by the store Fri. 5/12/17 requesting a mgr & explained my situation again - I was told to leave my name & ph. # by mgr - Javontae - they would look at the tape (couldn't do it now as taping in progress - wouild review while store was closed) & I would be contacted w/I 1 to 2 days. I found it strange that my receipt was not asked for as to an approx. time/date w/my visit - I provided the info anyway but at that point already felt like an effort was not going to be made. So I returned the SD card based on the lack of effort/interest the store showed at my situation (I'm of good mind right now to return the $ 60.00 antenna based on principle - which I still may do depending on the resolution w/this situation!).. I would like a resolution to this issue - was my camera left there, turned in as "lost & found", employee theft situation, etc? My 1 st experience w/Best Buy. Feel free to contact me - 954=383-3647. Thank You!

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Jeff - 40 d 9 h ago

1

I stopped by your Margate, Fl store (3300 NW 62 nd Ave.) as a 1 st time customer on Mon. 5/1/17 @ 11:13 am for assistance in a small GO Pro type camera I rec'd. as a gift - needed an SD card I was told. I spoke w/a "Phone expert" as he told me and he got the SD card he said would operate my camera (I also purchased an antenna - helped by another salesperson). The following w/e as I attempted to use the camera - it, the Camera - was missing (all the housing, straps etc. were there but no camera?). I don't know if the "phone expect" laid it down, failed to give it back to me etc.? I attempted to contact the store - 5/9/17 (954) 975-2857 - phone rang for a long time, answered by the Boca Raton store - explained my situation and transferred to Margate store where I spoke to a girl requesting a mgr - they took my name & phone # & I was told I would get a call back - no call, no contact. I stopped by the store Fri. 5/12/17 requesting a mgr & explained my situation again - I was told to leave my name & ph. # by mgr - Javontae - they would look at the tape (couldn't do it now as taping in progress) & I would be contacted w/I 1 to 2 days. I found it strange that my receipt was not asked for as to an approx. time/date w/my visit - I provided the info anyway but at that point already felt like an effort was not going to be made. So I returned the SD card based on the lack of effort/interest the store showed at my situation (I'm of good mind right now to return the $ 60.00 antenna based on principle - which I still may do depending on the resolution w/this situation!).. I would like a resolution to this issue - was my camera left there, turned in as "lost & found", employee theft situation, etc. My 1 st experience w/Best Buy. Feel free to contact me - 954=383-3647. Thank You!

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Sherry Diane Lao - 43 d 5 h ago

5

Matthew Valerez #1203253...employee number in your Chino Ca. store.

I, Sherry Lao, purchased a frig. from Matthew V. .......I owned a business for 26 years before I retired, and I know a great employee when I see one. I got lucky when I went into your Chino store to look for a frig.............Matthew is so informative, personable,,.......BUT businesslike............ He does a great job informing to make sure you understand everything. Matthew has a GREAT ATTITUDE........... better than I've seen in a long time....soooooooooooo

THANK you for have Matthew as an employee.......Matthew represents your company in a wonderful light, does his job with a smile. He patient......

Soooooooo because of Matthew we will show at Best Buy not only for my home.......but for our rentals as well.

THANK YOU MATTHEW V................1203253 of Chino, Ca. JOB WELL DONE.

I am grateful..........It was a fun experience............

Sherry Lao

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