Information, reviews and public commentary for US companies

 

Best Buy

Rating
0.857143
Web
http://www.bby.com
Address
7601 Penn Ave. South
Richfield, MN
55423
Contact
G. Mike Mikan
Role
Interim CEO
Phone
(612) 291-1000
Fax
(612) 292-4001
Employees
167,000
Twitter IDs
@BestBuy
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Jack - 46 m 4 s ago

0

I have a support warranty with the Best Buy Geek Squad for our pc. Last week we carried it in for the second time. It was running slow, restore function was failing, windows updates were failing and applications were sometimes unresponsive. After several days, I received a call that our pc had been fixed and we could come pick. On getting to the store, they said it was repaired and had corrected some Windows 10 problems. I asked if they had updated our pc to the latest major update that was over 1 gigs. They said yes, updates had been successfully completed and Windows 10 now had the latest updates. When they pluged our pc up for us to see, I went to my most critical application to bring it up. Minutes went by and it did not start. I told them sometimes I had to restart the pc to get it to open. I started a restart option and it went for many minutes to ever get up. This was 4-5 times slower than it was when I brought it in. They said sometimes it takes longer until a few restarts had been done for the software to get adjusted. I restarted it again and it took just as long. I requested the tech person come out to see what they had said was fixed. She said a few blaa, blaa, blaas that meant nothing. I told her we had received a phone call that the pc was corrected. She said the call was not from her, that it is an automatic call. I asked what triggers the automatic call and she said it was when the ticket is closed. "That pretty much indicates the call was related to her closing the ticket that had done nothing. Talking to a manager, I was told I may not have enough RAM and that was slowing the pc down. I had the same amount of RAM on the pc that was on it several weeks ago when the system was running ok and I did not need to purchase more RAM. I took my pc home with a plan on what I was going to do since all of the fixes they said they had done had not fixed it and had dramatically made it worse. However, after getting the pc home to see what I could salvage, I saw that "no updates" had been done as they said they had done. They said they had Windows 10 updated with the latest major updates that I could not get to successfully load. Nothing had been changed to do the latest uploads. Initially, they said they would create a sample "restore" point to test it. They said that was done but looking on the pc later, no sample restore point was made of tested even though that was one of the main complaints. This Best Buy is in Sherman, Texas and we will never trust their Geek Squad again. We ordered a new Dell computer today. It comes with a Premium Support package that gives me 24x7 remote support for hardware and software. If they cannot correct the problem remotely, they will send one of their tech people directly to our home to fix the problem. I have learned many new bad words today and my blood pressure goes up every time I pass a Best Buy store now. Dell has always been good to us over the last 15 years and I now feel that there may be hope for this world again.

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Tracy - 3 h 13 m ago

0

I purchased a new cellphone at the Melbourne Florida store with a service for Sprint. My discussion with the sales rep covered the fact that I was concerned since I wanted to have my AT&T service bought out and change to sprint but was concerned they wouldn't take my phone. She contacted the Sprint contact and then told me that my phone that had died wouldn't be good but that the ZTE phone I was currently using could be traded in and I would receive the buyout of which ended up totaling at 271 dollars and that all I would need to do was go online once my last bill was received and fill out the paperwork.

Since receiving my bill i tried to fill out the paperwork on line didn't work went to Best Buy to ask what I needed to do and the person there sent me to the Sprint Store near by which told me the ZTE phone did not qualify for the buyout. I then returned to the store to speak with the store manager who was of no help and basically said there was nothing he could do for me except reprimand the employee. I said so your sales associate didn't suggest I go to the Sprint store so that within the 14 days I bought the phone and service I could have changed it out for a better option since the buyout wasn't going to be a option that she said I would have no problem.

the sales associate was in the wrong and the store is not willing to accept any responsibility in this what so ever is completely wrong. How is anyone to trust the word of any associate in Best Buy from this day forward since the store will not stand behind them and correct the issues. Poor business practice if you ask me and of which I will warn all my friends far and wide.

My exact concern was told to me it wouldn't be a problem and now I am out 271 dollars and the only thing I get is I will reprimand the employee. Great job Best Buy.

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Anonymous - 1 d ago

0

I went to Cool Springs location and it was the worst customer service or to be more correct NO customer service. Wasted 30 minutes of my lunch, left went to Electronic Express got my new tablet in ten minutes. Your associates at Cool Springs need to learn customer service and not walk around having conversations with other associates

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Disappointed Customer - 2 d 6 h ago

1

On March 30th I purchased a Dishwasher, Cooktop stove, wall oven, and a microwave & (trim kit) all stainless steel. This purchase from BestBuy has been the worst purchase I have every made. First of all when the order was set I was told that the cook top would be on back order until April 20th, I was ok with this.They set my delivery date for the remaining items on the order for April 4th. Here is where all the drama started. When the delivery guy arrived on April 4th he had a microwave but NO trim kit. He said that the trim kit was on back order. I called the store to ask why their system did not show the trim kit on back order and they continued to tell me that their system was showing it was in stock.. (broken system when warehouse and store) has different availability on their products. Needless to say the entire delivery went down hill from here. I spoke with the appliance manager Justin on several different occasions. After nothing changed I called for the store manager. She checked the history of my order and call me back with NO help. She even had the nerve to promise me a compensation of some sort for all my troubles, which I never got. I guess this is the best the managers can do is offer you a prize, not everyone is looking for something for free. I spent over $4000.00 with Best Buy and all I expect is the same courtesy they showed when they were making the sale. I finally received the remains items on the order on April 20th, two trucks; one of them only had the trim kit and everything else was on a separate truck. How does two delivery trucks leave one location going to the same address?

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Bob - 3 d 4 h ago

Dear Best Buy representative,

I purchased a Braun Series 7 electric shaver from the Best Buy store on Cleveland Ave., Fort Myers, Fl and went in two months ago to get a replacement head for it. They were out. I went in several weeks later and asked a clerk if perhaps they might be in the warehouse as non still were not in stock. He checked and said no and it might be a few weeks before they received them. Well I am ordering a telephone set and still want and need the replacement shaver head so got notice that the telephone set is in but no Braun replacement heads yet. Why do you sell products that requires replacement but do not supply the replacement parts for the product? How can I get a replacement part for my shaver? Is there some other store that I might go to and get the product? I will need the part very soon and am frustrated on how to get the product. Do you expect me to throw the razor away or is there a reasonable solution to this situation?

Thank you for your reply which I seriously hope to receive,

Bob Mosena

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Anonymous - 13 d 9 h ago

The Best Buy in Manalapan is a mess! Customer service is non-existent. There's a huge disconnect between call centers and local staff. Furthermore, I've been extremely unsatisfied with delivery staff and interim managerial staff. I understand that there is turnover, but the customer should NOT have to suffer while you get your collective acts together. If this TV isn't picked up today, I'm calling my credit card company and putting it to the curb. I've never been so disgusted with a retailer.

Flagged for review. 
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Helen Klin - 15 d 7 s ago

5

Gentleman may I please advise you regarding members of geek squad from the Port Charlotte store #1539

Mr.Patrick Jarrell and Mr. Paul Mondro, these employees should be recognized for their profesional courtesy and impressive knowledge and skills in the computer field.

They are outstanding representatives of Best Buy,not often found in the retail world.

Respetctfully yours,

Mrs. Helen Kline

1293 Arrow Street

Port Charlotte Fl. 33952

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Tim Barket - 18 d 6 h ago

0

I ordered a dishwasher and microwave in early December for my new kitchen. The Microwave came on time but Best buy never delivered the Dishwasher. Instead of being honest about not having it, they kept changing delivery dates. Now in April I cancelled the order. Best Buy has lost a customer forever! I cannot stand dishonesty!

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Robert Correll - 19 d ago

0

I attempted to call/contract several local Best Buy store's in my area, HOWEVER, I had made 10-12 calls and after more than 20 mins, still wasn't able too talk to a sales/customer service agent, after over 30 minutes I FINALLY was able to talk to a sales/customer agent, I had nearly 45 mins invested in this call when I was put on Hold! At this time I was SO Pissed off that it had become a matter of principle! When I FINALLY got to talk to a actual living breathing person I Very kindly chewed her out!

I will No Longer shop at best buy, Evidently Best Buy has very little to do with customer service and really doesn't care about their customers! it Should Not have taken this amount of time to ask one simple question.

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Carole Scandrol - 20 d ago

1

why in the world don't you want my money? I purchased a computer on line for a friend in another State, Paid for it with my CC. I wanted to have it set up in her home by The Geek Squad. I spoke to The Geek Squad to make the appointment, THEN we ran into a problem. They won't take my money! They said they have no way to take the payment!

They said I can go to any Best Buy and pay for it, or pay at time of service! Well, the person I'm gifting to doesn't have the money, and I'm in a wheelchair so it's very difficult for me to go to a Best Buy. What decade are you operating in that you can't process an online payment?

I have no choice but to make arrangements to go to a local Best Buy to p[at for this service,, but this is the last business you will ever get from me. With an operation so user UNFRIENDLY, I'll be shocked to find you still in business year from now! Every company I'm aware of concentrates a lot of effort on their customer service because they know the face of your company is that associate who actually deals directly with the customer so their actions and attitude ARE your company. You really should take heed or be prepared for closing down In the foreseeable future

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Leisa - 23 d 20 h ago

0

Thiese guys suck at customer service. Try to fix an issue, nothing but run around. Do not buy on line, totally bad!

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Mr Weaver - 27 d 5 h ago

0

Best Buy sucks you can not get past the receptionist without an attitude being put into the wrong department or just being hung up on trying to get a hold of the Executive offices to voice my opinion. Even after asking reception for a supervisor reception claims they don't answer to anybody they don't have a supervisor find that kind of hard to believe.

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Clutch - 30 d ago

1

Hi. Recently I purchased several items at the Harrisburg, PA store. The TV was to be delivered on a specific day. I won't go into the nightmare that occurred over the period of almost a week. Anyway, I am writing this to praise two young men that rectified the nightmare that several employees at the Harrisburg, PA put me through. I was ready to cancel order and get my money back. Chris Lovell, inventory manager listened to me and was shocked at what I was put through waiting for a delivery. So, he and the delivery man Kyle Demers, delivered my TV on a Sunday afternoon, set it up and took my old TV with them. These two young men need to be recognized for there customer service that went over, above and beyond the call of duty. God knows, many of the employees lack customer service. Thanks for your time. I am rating low only for the customer service on the phone however, these two men I rate a five. They are delightful.

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Steve - 35 d 41 m ago

0

BEST BUY is "WORST BUY" they SUCK !!! They will lie cheat and steal from you like they did to us. We have a $415 credit due to us that we cannot use. We purchased $4,150.00 + worth of appliances. We were told we would receive a $415 credit to use on anything, (wrong) After 12+ phone calls, talking to store manager today. We gave up.

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disgruntled customer - 37 d 7 h ago

0

Customer service is THE WORST!!! Lied to by agent. Will Never SHOP THERE AGAIN.

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Ruthie - 39 d 10 h ago

1

It's no wonder company like Amazon are taking over. I've purchased several electronics from BB in the past. Always had wonderful service. Decided to purchase a Samsung TV and have installed by the geek squad. Also paid to have the old one taken away. Installation went well but the team showed up in a smaller truck to they couldn't take the old tv away. Suggested we put in the front yard and they would send someone in the next day or two to pick up.....yeah, wouldn't that look great. After waiting a couple days and not hearing anything, I decided to call and schedule a pick up date. Good....set for Saturday morning. While I'm at work on Thursday, I get a phone message that they are on their way to the house to pick up the TV. What? So I call back....takes 10 minutes to get through the voice recording about some gaming system that's not available. Finally get a human....who doesn't identify themselves, put on hold, then disconnected. Ugh....another guy comes on. All I want is to make sure we're still on for Saturday morning. Finally he assures me yes. Saturday morning comes....now show. Check the online system, it was scheduled for afternoon. Great....have to wait the rest of the afternoon for someone to show. Guess what? No show. Call the store and again after 10 minutes finally talk to a human. I'm put on hold. He comes back and says, I'm checking on what's going on, hate for you to be on hold for so long. Can I call you back in 10 minutes? You guessed it......he never called. Wow.....I am shocked at the lack of customer service Best Buy has displayed. It's been almost two weeks now and the old tv is still sitting there. Must admit, it this doesn't resolve itself in a positive manner I will never purchase another item from Best Buy. Shame too.

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Anonymous - 49 d 35 m ago

0

I bought a 55' Samsung (open box) along with a 75' SONY just 4 months ago. One day I came home and when I turned on the Samsung the screen was black with a line across the inside of the screen. I received the worst experience from the Manager who was not pleasant or even helpful at all, I did not ask him to return the TV for me, and I asked to get it fixed. He then said the Geek Squad was not going to send it out because it was damaged and that I was sol and I should buy a new TV because "you physically damaged the TV". I asked him to show me where the damage was he is said "maybe you hit it with a ball". His remarks were out of place, uncalled called for and yet he said I should just go buy a new TV. Towards the end he said he was going to push it out for fun! I questioned him because at first he said there was nothing he was able to do then he said Geek Squad will not send to Samsung because they will not fix and there was nothing he can go since the Geek squad department was separate from Best Buy then he said he was going to override it and send it out for FUN! I called corporate and no one has been able to return my call. I asked to speak to another manager his response was I am the only one here today and in charge. Some like Timothy Parks should not be representing Best Buy/Magnolia. I've been a Best Buy customer for years and this is unacceptable, this is NOT how Best Buy treats their customers. My claim number is 194246291 and I'd like for someone from Corporate to call me back as I was told someone would when I filed the complaint on 3/5.

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Kamal - 52 d 16 h ago

Hi in your company Mr.Mohammad has working or not? Bcoz i have one deal with him. So that pls confirm.

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DDTTPP - 58 d 8 h ago

0

Ordered a dishwasher through customer service. Called the next day to get some installation info. Never told that it was a third party installation. I was transferred to 3 different depts, spoke with 3 different people and received 3 different lines of information. No one was on the same page. So frustrating. Installation day came which was separate from when they delivered my dishwasher, the time allotted, was missed. No call to let us know the service man was running late. At Your Repair support called after my husband called Best Buy to complain. 2 other people called as well to find out what the issue was, which have no idea what their job function and why all these people called in the first place. The At Your Service support person confused the heck out of me. She was completely off trying to explain the delay in installation and details of my order. They also pushed out my time window without telling us or Best Buy obviously cause they still had the same time listed that I received a confirmation for. Greek Squad support was involved, and they seemed very confused cause I had 2 deliveries scheduled for the same week. This is obviously a very confusing situation for them. Obviously they can only handle 1 order pp on the same week at a time. The At Your Service man was great. What an ordeal!! Never Never Never will order another appliance from Best Buy. I think my dogs would do a better job at communication then these Best Buy employees.

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Bill Smith - 63 d 7 h ago

0

I was told last Friday at the Northlake Mall in Charlotte that I had to make an appt to pick up my computer. That, despite already being in the store. Also. I explained, I was in a great deal of back pain - on top of the left side of my body being paralyzed. I cannot schedule an appt, because I do not know when my condition will allow me to make the trek. Is there ANYONE who can please help me arrange it so that I can pick up my computer at MY convenience and not BEST BUY'S? I'm having a back operation next week and would really like to have my computer back. This whole episode has already convinced me to never do business with Best Buy again. Please help so that I may get my computer and move on.

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Carolyn Melius - 66 d 17 h ago

0

My husband walked into your Waldorf MD store ready to buy a phone system that your website said was available at the store. He went to three different employees and got referred to another department each time. He could not find anyone that could help him. This is why we rarely shop at best buy. I found this way of asking for help by going to google. We don't call because we end up waiting on the phone without ever getting to speak to anyone.

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anderson - 76 d 15 h ago

good

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... - 108 d 16 h ago

A cashier at one of your store asked me to go take a picture of an item for scanning purposes, wtf, it's your job, do your fuckin job. Don't ask your customers to do your job for u.

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Patricia Davis - great customer service - 134 d 14 h ago

5

Regarding Best Buy in Seattle, WA (Tukwila) wow! The Operations Manager there: Michael outstanding customer service. I will buy there again! thank you !

note: any Best Buy Executive reading this? Please ensure that Michael gets this compliment in his employment review. Patricia Davis, West Seattle, WA 98116

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Gail Lepore - 182 d 4 h ago

0

I ordered a washer and dryer from best buy back on sept 26th after the first one came smashed, waited for the second one it never came on the day it was supposed to come, I thought third time would be the charm but I was wrong third time washer came first load was banging like crazy. I order a new one they said it would take two weeks delivery date oct 24th. that day came and they called to pickup broken washer but no new washer they told me they had it but it never came. reordered another one they said it will come nov. 7th if its not here buy then I told best buy to come and pickup both dryer and broken washer. This is the worst service I've ever had. I will never buy from them again

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