I am a seamstress. I had around around $2000 dollars of sewing software on my windows 7 computer. The software is not compatible with anything above a seven. When I took the computer in to have a virus removed, the Geek Squad failed to tell me that it would come back with Windows eight. At this point they have it so bare that I cannot even print from it. They informed me that I would have to pay around $65 for a seven disc and $100 to have the data backed up. The computer is of no value at this point. They ruined it. I feel that it is poor customer service to not put my machine back to the point where I can use it.I spent hours yesterday going up the ladder trying to find help. .....without success. Can you help me? Harriet Simmons Waynesville N.C.
To: Best Buy
Account: Geek Squad Service - Member Number: SPA00GSTS(hidden)
Subject: Poor support and customer service
Following below is my third notice sent to Best Buy. Yes; my expectation is an apology from Best Buy/Geek squad.
I am very disappointed in your resent service. I have been having extreme data usage issues over the past two months and have gone to geek squad for assistance (Several Times). I was told by GS that my system was normal and clean despite my sudden cases of chronically running over my allotted data usage without any additional internet activity. On Friday (8/11/17) I paid an extra fee to my internet provider to review and optimize my computer. Five (5) different malware programs were found in on my computer transferring data out of my system, none of which had been identified by Geek Squad.
GS spent more time debating with me that nothing was wrong and that this was normal. Again this is after the fact I have been for years using 6 to 7 GB of data over a month to using 10 GB in two days.
Over the following week end and after the malware programs were remove by internet provider my computer consumed 2 tenths of 1GB. From 3.5 to 3.7, which is a normal rate.
I am very disappointed in your performance.
Store Location is: Brown rd. Auburn Hills MI.
Good Afternoon, I am contacting you because I have been receiving terrible service from your Geek Squad Department and am in dire need of assistance. My husband and I purchased our washer and dryer from Best Buy in Concord, NC some few years back and every year we renew our Geek Squad protection on it. Well recently, our washer has been having the same problem about every 90 days (code F51) and the repair worker comes out and says he fixed it, yet we still have the same issue arise again. So, last Sunday, October 8, I was washing clothes for the week when the washer stopped working again and showed a F51 code. We called Geek Squad and scheduled an appointment for today between 8:00AM and 12:00Noon. This appointment was scheduled so far out to ensure that the repair parts would arrive to our residence prior to the pair date and we were fine with that but there were sooner appointments available. So, this morning around 8:00AM, the repair technician sent a text message to my husband (he DID NOT CALL) to let him know he could no do the repair today. More so, the same repair man did not even call Best Buy or Geek Squad to let them know he would not be in today, I had to let them know when I called in about my issue. So as of today, it has been over a week that I have not been able to wash clothes and I have had to miss a day of work for an appointment that no one has showed up for. More so, when I called the Geek Squad Department, everything went to pits form there. First, I was told that there was no an open appointment until October 18. First off, that is during the week and I have to work (or take off again in hopes that someone will show up), that is also my 30th birthday so I have a pretty full schedule that day and that is also the day before we go out of the country for a week. With that being said, having a repair on that day is not feasible for myself of my husband because we would need time to wash clothes before we travel. Essentially, by the 18th, we will be 2-3 weeks in without a working washer. So, I did ask the agent about compensation form me missing work and possibly covering our dry cleaning bill because at this time, that is the only way we can have clean clothes. There response was they could offer me a $50 gift card for inconvenience. Not to seem ungrateful, but $50 would not even touch a dry cleaning bill for 2 weeks worth of clothes and most people make more than $50 a day working. More so, its not even in cash, but a gift card so it is really of not value to us. So, even after that frustration, I do need to bring a few more concerns to your attention. As far as the same issue occurring with the washer, the code F51. I asked the technician recently if the washer could be junked out and she said no, that he would not do that. I again inquired into why, since he can't seem to fix the problem. He just said it was not time yet to junk it out. Today though, when I talked to the customer service representative, they informed me that only the technician can junk out washer, so essentially I am in a lose lose situation because the technician cannot seem to fix the washer and he refuses to junk it out. Also, as far as my experience on the phone with customer service, it was revealed to me that the first team of people i talked to today were dishonest with me. I first called in and talked to Austin but he was not willing to work well with me so I asked to be transferred to a supervisor. I was placed on hold for about 30 minutes where I was then transferred to Jay Jay M. (he refused to give me his last name or Agent number). Jay Jay M. was not helpful so I asked to speak to his supervisor and he said her name was Jana C. (again he would not give me her last name or agent number) but that she would not get on the phone and that he was qualified to handle the call. So he got off of the phone with me. I called the 1-800 number and was transferred to Bonya who gave me her agent number of A92685. She read me the the notes not he file from earlier in the morning and it only states that Austin talked to me and Bonya even more so explained that there are no supervisors that they can transfer calls to so that Austin, Jay Jay M. and Jana C. were likely not being truthful with me this morning and that i likely never talked to a supervisor. Essentially, I have had a terrible experience with Geek Squad concerning this washer, especially in the last couple of days. From people not holding up their end of the bargain on the contactual agreements, to being lied to and misled by the customer service agents who are supposed to be helping me. What makes it worse is that at the end of the day, I do not have clean clothes and that is not at the fault of myself. I have made offers to compromise and see if I have the repair done could I be reimbursed or could I have my expenses covered concerning this issue and to no avail my requests are essentially being ignored. At this time, I would kindly ask that my washer be junked out and a new one be provided to my home at no charged and it be done so expeditiously so that I can have clean clothes to travel out of the country next week. Please contact me as soon as possible to discuss a resolution to this problem. Sincerely, Jaren Hardy, Esq.
worse customer service ever experienced, been trying to call the rancho Cucamonga store in California for 4 hours- no one answers and their phone system does not allow for a receptionist or other to answer, called corporate offices and have been on hold for 15 minutes already, this is the first and last time I go to this store, looking forward to their going buy buy!
* * * * copy of my E-Mail reply * * * * Cliff Wild (Omitted) Norristown, PA 19403 215/287-0400 BEST BUY King of Prussia, PA 19406, Good morning. Each time that I received a notice about my reservation, I clicked the "Cancellation" link. And, why? Because, when I visited Best Buy in King of Prussia, Pennsylvania, I was greeted unprofessionally by the black gentleman who told me that he didn't have the time to speak with me, when all I wanted to do was to inquire if he could re-install a replacement module, sent to me by the manufacturer. I had spoken with the store manager; and she pacified me, for the moment; BUT, she promised me a Samsung Note 8 tee-shirt, within 4 days. That was 3 weeks ago. I used to spend a fortune at Best Buy; and even had a preferred shopper card. BUT, now, I am completely and thoroughly disappointed by the lackadaisical attitude of the store personnel and the complete disregard of any professionalism, in the lack of any real customer service. Are you still curious as to why I missed my appointment, that I had already cancelled, 3 times, via a link within my reservation reminder? Thank you for your time; and if you wish to contact me, I'd be receptive to your call. Have a GREAT day . . . Cliff Wild - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - On Thu, Oct 12, 2017 at 12:43 PM, Geek Squad wrote: We're here when you're ready to reschedule. View: Mobile | Web GEEK SQUAD WE MISSED YOU Hi Cliff, It looks like you missed your Autotech Bay reservation scheduled for October 12, 2017, 12:00 PM. Our AutoTechs are standing by.
Let me start by saying my latest experience with Best Buy has been abysmal. I started writing all of the events that transpired but there isn't enough room for everything that happened so I called the corporate office and spoke with Alex. He has was gracious and shocked by the train wreck of events. Lets see what happens, I may be shopping at another store for new kitchen appliances and getting my 5K back form BB.
Very disappointed with best buy and geek squad. Bought and phone and needed it replaced due to manufacturing lcd problem. They sent me a gift card to buy a replacement phone, after saying they would just mail me a replacement phone. I purchased a 2 year warranty with the defective phone. I was told it could be transferred to the new phone. I've spent over 5 hours (in store and on the phone) with best buy and geek squad. Most of these hours was me being transferred back and forth to different departments. This phone is 6 months old and all the trouble I had to go through to get a replacement is still on going. I find this ridiculous
BEST BUY SERVICE SUCKS!!!!!
I purchased a laptop in july and has been to the Geek Squad 3 times in the last month for the same problem. It's not bad enough that the geek squad can't seem to fix the problem. But I have to make an appointment with them to fix it. Not at my convenience but at theirs. This will probably fall on deaf ears, but at least I have voiced my concerns.
Beware of doing business with the Norwalk, CT store. They are very nice when selling you something but if a problem arises they will not return your call, they tell you so and so is in a meeting or out of town, they all cover for each other. Even the store manager refused to answer my call. You must go to Corporate HQ to resolve an issue. They are a totally inept group of amateurs who lost a good customer.
Had a GE cook top under warranted from GE it failed, and they discontinued model. I purchased a replacement from Best Buy Model : JP5030SJSS SKU: 7479265 contracted Geek squad for installation. took over a month for installation and Unit didn't fit. I was told counter hole needed to be bigger ( Was told by GE and Best Buy these were universal fit - They are NOT) Had to get someone to come out and cut counter top 1 inch bigger. Geek squad returned after another 3 + weeks and again said they could not install because depth of cook top would not fit the hole ( Why couldn't they tell me this at time of initial attempt to install? At this point I called Best Buy and discussed my situation with them. After measuring both counter top space and cook top depth and width, I ask them to order a different cook top Model: JP3530SJSS SKU: 7479466 which they did ORDER # (hidden)132. We scheduled delivery and install ( with pick up of other MODEL: JP5030SJSS SKU: 7479265) The Delivery and Install date was for Oct. 2, 2017 (earliest available time) On Oct 2, no one called or showed up. I called on the 4th was told no one could help me and someone would call back (no one called) I called again on 5 th and was informed they had no order as it was cancelled. I did NOT cancel this order and my money was NOT returned. I said they were not to return $$ as it was an exchange. They told me it could not be exchanged after 15 days. This was not what I was told previously, and I have an order # as well as delivery date. I did not receive any $$ back and still have the model that doesn't fit, uninstalled. Home is for sell and under contract, sale will NOT go through without cook top! This is not acceptable, and I want resolve! Renna Pehle.
HAD A QUESTION ABOUT HOME BASE PORTABLE PHONEPURCHASED AT THE ARLINGTON HTS., IL. BEST BUY STORE. CALLED 4 TIMES AND PUT ON HOLD EACH TIME FOR ALMOST 10 MINUTES EACH TIME. CALLED AGAIN AND ASKED FOR THE STORE MANAGER. SPOKE TO SCOTT AND WAS TOLD THAT MAYBE THEY HAD A HEAVY INFLUX OF CALLS. NO APOLOGY THAT THEY PUT ME ON HOLD FOR SUCH LONG PERIODS. WILL BE DEALING ELSEWHERE.
Samantha Kline (hidden))
I had been a long term satisfied customer for a long time for many purchases especially my cell phones which are my life lines, my husband is a OTR Trucker I am a medical patient but this yr was different I was finally pursuing my photography career and since I already had 2 degrees I only needed to pass the tests for the jobs. I however have severely damaged lupus RA and other obstacles but u wouldn't know it I eat right move around and take care of myself u wouldn't even know I was 50 mother of 3 grandma of 1. So mobile devices were allowed at this company, I was excited unfortunately we lost our apartment due to mold poisoning so I stayed with friends or around trying to save to get another place and more belongings because my allergies were so bad my belongings weren't safe to be around so we lost everything. When I was approved for my own sprint S8 I was happy I wanted a Note 8 but settled for what I could get. The pics were great! Amazing the resolution and megapixels the dept of the pic is exactly what what the co was asking for. Now in all of my owning any device I always dealt with Assurion and always was assured we must have told this young and dumb sales rep 6 times PLZ make sure the insurance is on there. Well he assured me it was it was to long to be in there and I am an low immune patient with 39 medical issues my hus practically carried me out. I was very ill when I left not even 2 wks later where I was staying my friends put my phone on the table after they answered it and unfortunately when their air conditioning ran and cold drinks on the table they sweated right on my phone they dropped my phone I had to unfortunately take my face cover have up to be on I had no clue about the water until it prompt me it had a cover on it. It not only was not honored I was treated rudely and most importantly treated and told so what it was my problem not theirs so unless you cough up another sale get the hell out. I put dn a third of my own disability ck and now they wanted more because a young careless employee thought for his commission more than his customer. I worked 20 yrs in the sales business before disability I loved working my career was stolen by a childhood illness that came back with a vengeance. So I know a good sale and I know when a employee has a good heart in his sale instead of his pocketbook. So I get stuck going to Sprint getting a crummy JPerx which the co that hired me won't except and I put dn more dn pymts then its the worst phone ever for me cause I am high tech so I try to apply for others I can't so my other option I am fixing my S8 it is costing me $350 I am countryside with my husband missing amazing shots and angry at both dealers about my opportunities gone. And the fact I can't get insurance because that employee was neglectful why is it the customer fault when the customer is always right? Shame on both of you SPRINT AND BEST BUY!!! I needed that phone for medical, my husband's job that was the reason for the note 8 but I was willing to dn load on the S8 and of course my photography.
THANKS FOR NOTHING!!
SAM'S JOURNEY PAUSED
To Whom it may concern, Today (Tuesday, 10:3) I check on my delivery status of a REFRIGERATOR on order # ending with ...7401 after the 4 hours window was breached and I was told it will be delivered on Friday 10/6 instead of Today, 10/3.
I received the SAME confirmation email on Sunday, 10/1 stating that TODAY - Tuesday, 10/3 was the SCHEDULED DATE! That was regenerated during the call.
I scheduled the move of my family into the apartment and the movement of my furniture around this commitment that was confirmed with an email for Best Buy.
I now have a family in the house with young children (1 year old and 2 yrs, 9 and 13) with no refrigerator until Friday.
I'm extremely dissatisfied with this Process and the overall Experience with Best Buy. Horrible Customer Service and LONG HOLD TIMES with no resolution or concessions...Simply A Horrible Customer Experience!
If there is any way possible to get this order expedited and delivered tomorrow (Wednesday, 10/4) before 4pm, it would be greatly appreciated. If not, we may be forced to cancel the order and head to a competitor to purchase a floor model or open box from Home Depot, Lowes, or PC Richards.
I will be more selective with whom I do business with in the future.
I would like to thank Dan Penn who is the manager of the Best Buy store in Aberdeen, North Carolina who saved the day. I had ordered a Frigidaire gas rannge from Best Buy in the spring.
When it was finally installed at the end of the summer I had the range small oven blow up in my face. This happened when I first turned it onto Preheat. I needed to go to the hospital with 2nd degree burns.
Frigidaire customer service was no help, my contractor, propane man, and kitchen designer were all sympathetic but did nothing. I took the problem to Best Buy and Dan took over. He too had trouble with results from Frigidaire. But, Dan and I worked out the best solution. He forgave the time lapse in installing, took the range in for an exchange and ordered a GE profile range for me. I have a nice credit still available in Best Buy and very pleased to have such a concerned manager work this out. Thank you Dan
William: sale person had no concern about what I needed I went to him that should have told him I need your help but I found what I needed on my own cashier great person at door great need to work on sale people
Just got home from Best Buy store #169 in Town and Country shopping center, Knoxville, Tennessee. Very poor service today in that store. Had a monthly bill to pay and ink cartridges to purchase. Waited in line with 4 others for some six to 10 minutes while the ONE cashier helped a lady put together some computer accessories. After he noticed (which took some time) that the line was growing he requested help on his head mic. No one showed up to help. Finally the girl at the pick up desk asked for next person. I stepped up and set the envelope with my bill and check on the counter plus the ink cartridges. she rang up the cartridges and said thank you. I looked down and saw no envelope on the counter. I asked her where the envelope was and that I wanted to pay my bill. At the same time I explained that it would have been nice to not have stood in line so long while the cashier was doing service desk work instead of waiting on paying customers. She had put the envelope back inside the bag with the ink cartridges and not looked to see I had a bill and check in it. Again I said that I wanted to pay a bill but I was getting tired of the wait. She immediately left the counter while talking on her headset to someone. That someone was the manager who came up without announcing who he was and told me to "BACK OFF" and "LOSE the ATTITUDE". I wasn't raising my voice in any way but was in a rush and wanted to get on to my next stop. When he told me to back off and that I had an attitude I asked to speak with a manager. He said I am the manager ( he had no tag showing his position) only his name Adrian on his shirt. He then argued over the envelope situation and then told me " I'll handle this and get YOU out of my store as quick as I can." . And he didn't mean that he wanted to help me , just get rid of me. Who had the attitude? Maybe a manager named Adrian. I will not do business with his store ever again. And maybe you shouldn't either. I have spent A LOT of money in that store in the past but those days are over now!!!
The customer service when buying a new refrigerator was excellent. After that, the whole experience with delivery and returning the product has been an absolute nightmare! The delivery staff wouldn't bring the old fridge down & bring the new one up saying it won't fit. They are the same size so it should fit!!! After 5 days of phone calls and no one returning my call to help me resolve the issue, I decided to return it. The movers came earlier than the designated time and I kept getting phone calls that they were here when they were not! I didn't get my refund as of yet and it been 2 weeks since I returned the appliance. I had to call the store otherwise the refund process would have never started!!! I RECOMMEND YOU SHOP ELSEWHERE! Even though my issues were "elevated" nothing would happen so that term means absolutely nothing to the staff there! What a waste of time and money!
Heartbroken I've bought my music cds from Best Buy in Fayetteville, NC for many many years. As I was there yesterday to buy two music cds. Sadden by house lesser they had to choose from. Disgusted when I was told by an employee that by Christmas they will not have anymore music cds. Why must you take away the one thing that I love so much in my life!?!! You can not know the rush of excitement I get from being able to buy a cd. I like to be able to hold, feel & touch my cd & being able to put it in my cd player in my car! The best buy in Fayetteville, NC use to have a bunch of music cds. Anythinh from 80s music, rock, metal, country, R&B, rap, & country. Now nothing!! Pleae bring the music cds back!
I have been a long time loyal customer of Best Buy for many years. When it was time to upgrade my TV, Best Buy was my first choice. Went to the Mid Rivers store in St. Peters MO. on 9/28/17. Arrived at 4:30 to find only one person working in the TV department and he was busy helping another customer. Waited until 5:00 when two additional employees arrived and I was assisted quickly. Was purchasing a 65" 4K UHD TV, sound system, ROKU box and HDMI cables. Told the salesman upfront that Sam's Club had the same TV for $52.00 less and I wanted Best Buy to price match. Told me they would pending manager approval. He assisted getting everything on a cart and rung up. When the Manager arrived, I was told it was the exact TV, but an on-line purchase at Sam's Club (which was correct,). I was then told that Best Buy did not consider Sam's Club a local competitor and would NOT price match. He also asked if I am a member of Sams Club (which I am). I don't understand how Best Buy could not consider them a local competitor as they have two locations within five miles of the St Peters location. I then left the store and went to another local competitor who quickly matched the price and seemed thankful for the large order. I will no longer patronize Best Buy. I suggest you make the below edits to your Price Match Policy to better represent your policy.
At the time of sale, we price match SELECT local retail competitors at MANAGERS DISCRETION (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com.
Very poor customer service. I nust bought a computer whoes screen was broken i sit it up and did not realize the screen was broken until i got into better lighting. When i took it back they treated .me like a criminal. Check your goods before leaving the store. They wanted me pay $400 to fix the screen
I recently bought a washer and dryer and it was scheduled to be delivered 9/9. They never showed up. Spoke with someone the following Monday and could not get me rescheduled until 9/15. Which they came and delivered. However they delivered a defective which we did not know until later that day. They could not come out until 9/22 to look at it. Discovered it needed a new one. Then they came out on 9/25 and installed the new one. I will not go into the way I was treated at that delivery. After they did not show up I was told that my situation was escalated to a manager that never called me to this day. When we spoke after the defective was delivered, I wanted everything to be picked up and wanted nothing to do with Best Buy. They ASSURED me that if I stuck through I would be compensated and someone would call me after the new one would be installed. Once again, no one has called me! I called and got the run around and finally reached Cindy who is a supervisor of defense she said and offered us 75.00 and then 100.00. Is that what Best Buy would consider being compensated? For having no washer for over two weeks. Had to miss 3 days of work. Hire sitters to come and watch a newborn so I could go to laundry mat at night. Flooded basement that smells disgusting from the water. After pushing to speak with Cindy's supervisor (she told me she is the highest) she finally said her boss would be in touch with me but they couldn't help me and laughed in my face. I have been in customer service for over 14 years and now handle our companies return dept as well. This is not the way I would have handled a customer who was more than patient and did not lose it until $75.00 was brought up. Which by the way Cindy felt that was more than fair because your protocol is 25.00 for a missed delivery and she tripled it. Disregarding everything else that happened. So here we are on 9/28 still no supervisor call and still no resolution.
I recently went to Best Buy store #551 in Florida to buy a new refrigerator because our was damaged during hurricane Irma due to a power surge. My husband and I picked out the one we wanted and told the salesman Alan we wanted to order it. After a few minutes Alan said he could not order it in the computer and did not know why, he then just walked away and left us there without any further help. When we went back home I discovered that it could be ordered online but that we could not take advantage of the 36 month financing because that was for in store purchases only. We went back to that store 2 days later and Alan was there again and we told him that it could be ordered online and that we could not understand why he could not order it in the store. He just told us he could not order it without even trying again and said we should order it online but we could not get the 36 month financing. We left and went to another Best Buy store #1258 which is about 5 miles away and had no problem whatsoever ordering the refrigerator that we wanted. I don't know what the problem was with Alan at store #551 but apparently he either does not know how to do his job or he is just lazy. I sent an email to the stores manager where Alan works and have not received any reply whatsoever. Because of his incompetence now we have to wait an extra week to get our refrigerator delivered. We do not have a refrigerator now and are using coolers. I will never shop at this Best Buy location again with such incompetent sales associates. I thought at least I would receive some kind of reply from the email I sent to the stores manager but received nothing. Apparently Alan isn't the only one at this location not doing their job.
If you want to waste a few weeks waiting for a repair then Geek Squad is your answer! Horrible! We have been waiting for over two weeks for the tech guy to replace the computer panel in our dryer. The part was ordered twice by them ,the first time it arrived to them broken. Their policy states they cannot open the part until the same day they provide you with service. The tech guy realizes the part was broken the day of our second repair appt. ( first appt was to figure out the issue and order the part so he can repair it a week later) and calls us to apologize, ( our appt was for a saturday , only day we have off) and re schedules us for a Tuesday at 10 am because they do not work Mondays. My MIL waited for him all morning but the tech guy never showed up or called us. Because she was left waiting for him for hours, my toddlers missed their gymboree class ( which we still have to pay for) and when I called to complain I found out the tech guy re scheduled for a date that we will not even be in town for! He never even put in today s appt in their system. Who does that? Now , I have loads of laundry and no means of getting dried , we are both have busy work schedules, plus a vacation coming up and a repair that I do not know will take place or not. When we do finally get the appt We have to pay someone to come to our house to wait for the tech guy and pray that they show up. We should have purchased the appliances at Sears at least there they send the part to your home and repair it quickly. I am so frustrated with this service and i am still waiting to hear if my repair can be done before my vacation so I can spend more money and hire someone to come sit at our house for this repair if its not done soon. I also now have to find a laundromat to do of our laundry and hire a sitter to watch my kids while I do said laundry. The amount of time and money we loss because of this , we could have used it to buy a new one at Sears, I am usually a huge fan of Best Buy but this experience has left me completely sour and annoyed at them!!!!