I am having an awful experience with the "GEEK SQUAD" in Williamsburg, VA. I bought an Asus laptop/tablet combination computer. less then a year later the hinge broke. I took it in to the Best Buy and they said they would have to send it to the repair facility in the Midwest. It was shipped standard freight and took about a week to get there. It spent about a week there as they tried to repair the issue and the unit went through at least 4 technicians before it was "repaired" and shipped back to the store. When I got the machine I had to charge the battery but once charge the unit would not stay powered up without the power cord plugged in. I returned it to the store and once again they had to ship the machine out to the Midwest. I was told since it was working when I first sent it out for repair they would overnight it with no cost to me.
After two weeks I called the store to find out where the computer was and they finally sent me an email to be able to track the repair process. The unit was sent and returned using standard shipping. After waiting another 3 days the unit arrived at the store. After returning home I found that the card reader is no longer being recognized by the processor. I don't understand why I sent a working computer out for repair and two months later I still no longer have a working computer.
I live in West Texas and I wanted to buy a shark 5 disc CD mini stereo player I had bought one from Best Buy many years ago and my current one has gone out and I felt it was better to buy a new one rather than getting this one fixed so I found one on the best Vine internet store and I contacted our local Best Buy and ask them if they could order it for me and have it delivered to their store they said it wasn't deliverable to any West Texas store I said well have it delivered and we went round and round and round and they did not get it I guess Best Buy does not want my money and therefore I guess they don't want my business anymore because they did not understand what I was saying the only thing they have to do is order the damn thing have it delivered to the west Texas store in the town that I live in and I will go down and buy the damn thing I would like to get ahold of corporate headquarters but I don't know how to do that and I don't think they could do anything because I don't think they know what they're doing. Has anybody else had such a problem like this. For me it was like talking to a Peregrine they just kept repeating the same thing over again we don't have it in West Texas and I thought that was stupid. They said the closest I could get it was near Dallas Texas. And I definitely don't live near Dallas Texas. These people were driving me crazy. Help.
Kenny VENT, WENT TO BEST BUY AT THE END OF JULY BOUGHT A NEW FLAT SCREEN TV WITH A 5 YEAR WARRANTY $50 BUCKS EXTRA BRUNG IT HOME GOT SICK AND DIDN'T OPEN IT NO BIGGIE RIGHT, LAST NIGHT I THOUGHT I'D SET IT UP, TOOK IT OUT AND PLUGGED IT UP THE SCREEN WAS CRACKED SO I THOUGHT BOX IT UP AND TAKE IT BACK, CALLED AND TOLD THEM THEY SAID SURE BRING IT IN, TOOK IT BACK THEY SAID GET ANOTHER AND AT THE LAST MINUTE THE MANAGER SAYS YOU HAVE HAD IT 3 WEEKS AND I SAID YEAH BUT I BEEN SICK AND JUST OPENED IT LAST NIGHT HE SAID WELL WE CAN'T EXCHANGE IT YOU SHOULD HAVE BRUNG IT BACK WITHIN 3 DAYS I WOULD HAVE DONE IT, I'M LIKE I PAID 50 BUCKS EXTRA FOR A 5 YEAR WARRANTY WELL IT DON'T COVER YOU BREAKING IT, I TOLD HIM I DIDN'T BREAK IT, MAKE A LONG STORY SHORT OUT 300 BIG ONES AND STILL NO TV THEY LOST ME AS A CUSTOMER, THE GUY CRAMMED IT ALL WRONG IN THE BOX AND WENT ON ANOTHER GUY SAID I'M SORRY AND HELPED ME TO THE CAR WITH IT, WASN'T PLEASED AT ALL GOT SLIGHTLY HOT BUT DECIDED TO LET IT RIDE, ANYONE OUT THERE HAVE ANY SUGGESTIONS OR WHO TO CONTACT BEST BUY DON'T STAND BEHIND THERE PRODUCTS IMO,
Purchase date was August 09 2017,at 19:41 Purchase store was 1083 on Bee caves TX. #on receipt is (hidden)81-(hidden)14-(hidden)(hidden)
items purchased was a HDMI coupler and a 25 foot HDMI cable. payment amount was 108.23 payment method was a credit card.
I went to the store on the 11th (store # 0204) ON MOPAC Austin TX)because I found the extension and coupler on amazon for a total of 49 dollars vs their 108.24.
Went I attempted the return I was told that my account was flagged for excessive returns and that I can not make any returns. On the receipt whn I made the purchase it says that there is a 15 day return policy. No one at the time of the purchase indicated that this is the case. If they had said so I would have said no thank you .
I asked for the manager and I got another person who was obviously not the manager. He said that he could do nothing and that this was a third person system not them that puts the blocks on the card. I was further informed that this system would block any return I made on target , walmart, and several other stores in the area.
I left the two items that I was returning and I left them on the counter and left the store. The sales person actually took the items and put them in the return bin with no attempt to give them to me. I then went to target and purchased an item and returned it with no problem. I did the same at walmart. I took both item receipts and returns back to best-buy manager and showed him that he is misinformed. Again he said he could do nothing and he never attempted to give me back the items that were rightfully mine.
I also went to the extra effort of calling the number that they provided that according to them is the company making those decisions in order to find out the basis of those decisions. I called the company and they said they are a third party contracted to monitor the system and they have no say in the implementation on the process. Another misinformation provided to the employees . The "manager" kept insisting that it was a partnership. It is not a partnership BBY tells them what to do and they do it.
So in the end they had no problems taking back the items and not refunding me my money.
The Savannah Store manager would not honor its promotion stating it was a problem that needed to be addressed by Corporate. I was referred to Corporate who said it was not Corporate's responsibility but the store's manager. Approximately after 3 hours of phone calls there has not been a resolution. Although I am not an attorney it feels like bait and switch.
This is happening to me as well
I purchased some transcription software that was recommended by an associate at the North Lake Mall location in Charlotte, North Carolina. Upon getting the software I received several error messages that " can't load the file" which was a file created from an Olympus hand held recorder used for recording an interview for my doctoral study. The next day I contacted the manufacturer and was informed that the software does not have the capability to transcribe audio to text which was the purpose of my purchase. When I return to the store I was informed that because I had loaded the software to my computer (which was required to use the application) that its Best Buy's policy to not issue refunds. Best Buy was willing to exchange for the same product. I explained that the product does not have the capability to provide the service that I need. Now I am being told that I am out my money that I paid for this piece of software. Needless to say I am not pleased with this experience and refuse to make future purchases with Best Buy and let the general public know of their policy. I will not rest until the public is fully aware of this unfair store policy.
I bought a 32" flat screen tv for my mother who has some dementia.I needed the tv delivered and installed.I sat with my mother for 4 and 1/2 hours.I took the day off from work.The delivery person arrived 1 and 1/2 hours after the end of the estimated 4 hour window.By then,I had gone home.I received a call that a delivery man arrived with a tv.I asked him if he could wait ten minutes for me to come to my mothers.At that point I was willing to forgive and forget the entire lateness.I arrived in 10 minutes later to find out he was gone.I have spent many thousands of dollars over the years at best buy.no more.....bye bye,best buy
Beware I purchased a tracfone for my 89 year old grandma, phone is perfict for her But with free shipping (Not) to my home I had to pay $ 1.95 for there ignorance of how to properly weigh the product shipped as per the USPS. I asked them to take care of this but no surprise to me (2 weeks nothing) my complaint either landed on deaf ears or went right through their brainless heads. Best buy just so you know this guy will NEVER EVER buy from your lame company again
GIVING A RATING OF MINUS ZERO! Wow is this one dead head of a company!! There is NO WAY WE'D DO BUSINESS WITH THEM AGAIN! Bought a 65" $1,700.00 TV that was promised as a delivery on a Friday. This was after the LG TV we purchased from them 1.5 yrs ago died (needing the entire screen assembly replaced to the tune of $1300.00) not including labor. We hadn't purchased the warranty with our first TV & LG was unwilling to help with the costly part so we decided on a new TV.. On our delivery date (late afternoon) I called BB to narrow down a time frame of the delivery & was told the TV wasn't being delivered at all! Was told their computer had made an error & thAt was why...! They then scheduled the delivery for the following Tuesday.. I called on Monday to confirm the Tuesday delivery & at first I was told everything was good.. Then (the manager, Jackie, said she'd just go into her system to be extra sure... She came back on line & said it couldn't be delivered on Tuesday at all! The soonest they would have would be July 3rd! Long story short here.. I called 'Corporate' & THEY said the soonest it could be delivered was the 8th!!!! What a clan these folks are! I said we were cancelling the order! For the love of God & peace in your day, TAKE YOUR BUSINESS ELSEWHERE!!
Went in today to purchase 5 fire sticks & possible cellular service for my nephews. When asked for directions, my sister received a very general "over there" response.
We browsed "over there" and returned to get more details, only to find out that the fire sticks could be picked up at the front of the store.
After displaying & expressing our displeasure, Vontia with the yellow shirt (that he made sure we realized wasn't blue), began to get loud with us, in front of customers, not verbatim but "it's his store and he runs it how he wants too."
I have NEVER received such unprofessional & rude service.
Hopefully, Best Buy of Macon, Ga can give Vontia some pointers on customer service and help him know as a manager, (if that's what that yellow shirt, he made sure we recognized means) that he should lead by example and his provoking unprofessionalism is not the way to go.
To whom it may concern:
I've done business with BB for several years. In fact, I purchased all my PC's and printers with BB. I have two issues to address here.
1- I have had the Geek Squad handle the same tech. problem with my PC at least 4 times and it is still messed up. I will be taking it back to the location again this coming week in hopes that they will finally do something about it.
2- Today I went to BB because my printer broke. Assuming that your employees are well informed of the merchandise they're selling, I was hoping to purchase a new one and take it home with me.
When I walked in , the "Host" took my name and said he will assign someone in printers to assist me. And he did. When the young man approached me, he looked like a deer in the headlights. I was hoping someone would steer me in the right direction based on my needs. Trying to get information out of this guy was like pulling teeth. Not to mention, several of the display printers were either broken or lids were stuck shut. Some did not have a complete list of its functions and when I asked for details , his answer was, "I'm not sure". After staring into mid air for a period of time, I tried to prompt him to find out. He told me that the information is probably on the box and the box was up on the shelf. I tried to explain to him, "I'm asking these questions because I want to buy a printer and I need the answers". With this, he turned to me and asked me if I wanted him to go and get the box to find the answer. Well, DUH" YA. Needless to say, I left empty handed and had to go to another office supply store to get the information I needed.
My biggest regret is, because I have a credit line with BB, I ended up going home to order it online. I did however give the well informed salesperson at the other store a generous gratuity. He refused to accept it because he said "I'm just doing my job".
He was just doing his job!!! Perhaps you should encourage your employees to do their job.
In the last 2 years, I've noticed the service at the Nashua, N.H. Best Buy has gone downhill.
Once I pay off that credit card, which will be very soon, I will be doing business elswhere.
Hello G. Mike Mikan
I wanted to alert you to the female Manager at your Adventura Florida location. If she is a representation of how Best Buy treats their customers you all are going down fast! She was very rude and disrespectful to my mother after she has had to return a lemon of a washer. Let me say that the second one sent out is not working correctly either, hence why she went into the store to resolve the issue. My mother was told to just return it and go somewhere else to get another washer. Of course as we being customers for over 25 years I advised her to go in and work out something to get a different washer. I was sure that the manager would do something helpful and be willing to assist with all the problems that has come up. BUT OH NO!!!!! With all the competition out there I am so shocked! I am sure you will look into the matter and get make sure that the manager goes back to Customer Service training. Or put her in a non facing customer role.
I was double charged for a single purchase of a Google Wifi router. To make a long story kind of short, I went back and forth with the "sales manager" of the Fenton, MO location, store #942, several days in a row to get this rectified to no avail. I had to take time off from my job, two days in a row, so I could drive to my bank to obtain proof that Best Buy was in the wrong, then drove to Best Buy to show that same "sales manager" that that location had indeed double charged me for a single purchase. She still wouldn't budge telling me that my bank was at fault. Really?? She sent me an email yesterday and called to leave a message, on my birthday of all days, saying that Best Buy was in the right and my bank was at fault. Here is my response to her email. (Oh and the last part, I will in fact follow through with. Like The Joker said to Batman, "I'm a man of my word!"...)
Thank you for responding. I did file a dispute last Friday with U.S. Bank. I also called U.S. Bank yesterday after listening to your voicemail and receiving your email and told them exactly what you had said.
That being said, I am thoroughly disgusted with Best Buy and its apparent lack of resolution and sympathy after taking time, twice, out of my workday having this matter, serious matter rectified. I have been a loyal, faithful member of Best Buy since 2013. I am currently an Elite Member. Having purchased several thousand dollars worth of merchandise over the years just to get slapped in the face and embarrassed in front of other customers the way I was for this last purchase is uncalled for. I am highly upset.
I find this impossible U.S. Bank is at fault seeing as how they are a financial institution and not a vendor/ retailer. I did not purchase the Google WiFi through U.S. Bank, I purchased the Google WiFi through Best Buy. I had taken time out of my workday to obtain proof at U.S. Bank, drive to Best Buy to show you, visually, that Best Buy has indeed charged twice for a single purchase.
After this matter is resolved, I will no longer continue my membership let alone set foot inside a Best Buy location. I am going to forward this email and all proof I have to Best Buy Corporate. I am also going to take this online and to local media. Best Buy may be an entity but I am a voice, and trust me when I say that the masses listen to voices. I am also seeking legal counsel for distress, back-pay and public embarrassment.
Piece of garbage Apple is biggest LOSER company in the market because apple stole name iphone and ios from cisco, ipad from LG. Two companies made things before apple. Apple doesn't make camera, processor, and battery. 3d touch wasn't apple and apple stole from immersion. Iphone design copy from sony, htc phone design. During the san berdino shooting, tim cock who is biggest cocksucker, asshole, and scumbag helped shooter what to do inside the building and tim cock hacked two shooters informations. Ios 8 copy from android features and ios 10 copy from android, samsung, and windows features. Ipad pro copy from surface pro and keyboard.THIS IS VERY SHAME TO APPLE AND TIM COCK.This is 100% true informations. Apple always LIE to u. Don't listen to them. I got all apple products hacked and fire came out, exploded in my hand and face. I lose everything.Tim cock and rest of people sell marijuanas, cocaines, weeds, pot to people. All apple products are hacking ur informations from russians. Iphone 8 will hack from russian and explode like atomic bomb.
best buy in monroe la is horrible. i paid for a washing machine got home and the next day it was the wrong one. talked to the manager and still waiting to get my money back and cant get the manager or general manger to answer my calls. i see my attorney getting this and a major law suit
A shout out to Best Buy online and the Best Buy at Rio Salado in Tempe, AZ. My son-in-law's and daughter's AC went out--the desert in July, with temps well over 100. They have 3 children, one under the age of two. I didn't find out about until 7 p.m., and I live in Philadelphia. I was desperate to help, and tried Fry's Electronics for a portable AC unit. However, they wouldn't let my son-in-law pick it up! So, I tried Best Buy. By 8:30 p.m. the unit was purchased online and my son-in-law had picked it up. Kudos to Best Buy for having that pickup option. What if a person were disabled or elderly? They'd need that option. Given how hot the Phoenix area is, the temperature in my daughter's house had reached 90 degrees. This temperature could have killed the baby or made them all very ill, but thanks to Best Buy this scenario was averted!
I bought a SAMSUNG sound bar (Atmos ) back in December. Everything was fine until about the 4th month- (I did not buy an extended plan due to the cost of the unit- $800+) I had also bought a SONY 4K and $K player. Well I find out that Samsung and SONY do not like each other, at least in the audio dept. There is a known issue and the Geek Squad guy tried his best-yet it still is a problem.
I tried everyone at the store (East Towne Mall) in Madison, WI. I tried Corporate and NOBODY bothered to help. They knew there was an issue- but they don't care. I am an ELITE member and have been a loyal customer for years- NO ANY MORE! Best Buy treated me as if I don't natter- and that's it's all my fault, tuff luck. No extended warranty -no problem of ours. The truth is this company sells things they don't back up, and to make it worse they knew of an issue and yet nobody does anything.
I think the days of me shopping at Bets Buy are done- finished and I will make sure to tell others and as many people I know understand what has happened and how I as treated. I find the lack of help and understanding horrible. When you spend over $3000 on an entertainment system YOU SHOULD NOT HAVE TO BUY MORE PROTECTION! Is your product that crappy you won't even stand behind it? Is your knowledge so little you have no idea how to fix something?
DO NOT buy from this crooked company- you will regret it. You will save some money up front, but the aggravation it costs later is not worth it!
We purchased a GE dishwasher last week in the Brentwood, TN Best Buy and arranged with the store to have our contractor pick it up when it came in.
Store employees were rude to him, both up front when he required where to pick it up and in the warehouse area where he was directed. He had a very difficult time finding anyone willing to offer help, even when he asked. In the warehouse, he had to ask more than once for someone to assist him. Then he was told by the employee who finally helped him that he couldn't pick up the item because he's not the buyer. Contractor explained that we had given him permission via the store last week to get it. They finally gave it to him.
It seems that this store location has some history with being disrespectful, although we did have a positive experience with the sales associate who helped us to select the dishwasher.
Depending on corporate response, we may or may not continue spending our money at Best Buy.
Good morning. I bought a TV on the 12th of Julu at your BEST BUY STORES IN HENRIETTA, NY, didn"t open the box until Tuesday, July 18th. because it was for out boat and we hadnt been at the Marine in weeks because of bad weather here in Rochester, NY. Company policy, i guess, states cannot return after 15 days. However, the TV glass was broken. Today is 15 days. The store manger, (didn't get his name) would not honor the 15 day policy, rude, and abrupt. Have left a lot of business at that store Will note on social media in Rochester to never purchase anything at that store. I would like to know what can be done about this purchase?
I tried to buy a receiver via Best Buy's website. The item came with free shipping which was nice since the nearest Best Buy store that carried the item was nearly 30 miles away. I got an error message that "in store pickup was not available." ?! By calling HQ, which took me some time to find since none of the web accessible phone numbers connected me to a person, the person I contacted took my order and sent me a confirmation in just a couple of minutes. The way service ought to be done.
Purchased a 2-1 Dell from the Bridgeton MO Best Buy on July 1th. They were to set up the computer and have it read in two days. I called them on the 23rd because I had not heard anything. I was told that it was being worked on and would be ready in shortly. I picked it up two hours later.
I had a subscription to Office and thought that it would be fairly easy to remove it from one computer and install on the new one. I kept getting error messages. I was also unable to find the Quicken CD.
I returned to the store and arranged to have them install the two programs. I was told that it would take two hours. Two days later I am still waiting for the computer and am being lied to repeatedly as to when it will be busy.
Tried chatting with an agent via the website but it was a total waste of time.
Do not go to the Garner NC store. Paid to have a car audio system installed and 3 weeks later it stopped working. They wanted to charge additional money to troubleshoot. System still is not working. The manager is a complete jerk.