Too many complaints to mention here, but this will be my last purchase at BB. YOUR HELP DESK HAS NO CLUE OR RELIABLE DATA. ALL THAT WAS TOLD TO ME WAS INCORRECT. UNREAL.
ONE STAR rating and YOU DON"T CARE....the worst service and retail operation in the industry. I can see why AMAZON is taking over because operations like yours take customers for granted. After a horrible experience I contacted your credit to inform them I wanted to cancel my account. Their response " okay just want you to know the cancellations is effective immediately". Really??? not even an attempt to save an Elite customer. Going forward I will visit your stores to get product knowledge then go on line and purchase it from AMAZON. I am so thru with you as this was not my first bad experience with this organization. Thanks for providing AMAZON the staffing support...you can learn Customer Service from them!!!!!
My computer is the last purchase I will ever make at Best Buy. This time last year, I had a problem with my computer. I had to take the computer into the store. I was ask about my experience after my scheduled appointment. I commented and didn't get any reply, not even an apology from you. It's actually the Geek Squad I'm having issues with. I think that when it's time for my paid service to be renewed, they cause problems so I will think I have to renew the Security and the Geek Squad support. It's that time again so guess what? Because I got a jerk on chat that obviously wanted to wear me down, now I'm having to go into Pensacola for those arrogant jerks to cause me more problems tomorrow. This time last year, I was forced to yell my password across the counters twice for the tech to get in my computer. Needless to say, the isles were packed and I had to hurry home, about 35 Miles, to change my Passwords before someone else accessed my info. ToAs I just had surgery on my right hand and index finger, I was having a time typing on my computer. I explained this to the Geek giving me a hard time. He just didn't want to help me so he was stalling hoping to wear my patients. It worked and now I'l pissed. My appointment is tomorrow at 12:20 at the Pensacola location. I would like for a Best Buy Manager to be present just to observe how the Geek Squad treats your clients.
I bought a 58" Samsung TV at the end of December it is now the middle of February, this was the last of a long line of items that my family has purchased from Best Buy. I bought this TV from the Conroe, Texas store. I've had it less than 90 days. Today while watching my TV half of the screen went black. I called the local store to see what I had to do to replace my bad TV. I was told that because I didn't purchase Geek Squad coverage for my purchase I would have to go to the manufacturer for the warranty. I bought the TV from Best Buy not Samsung. I would have thought your company would at the least be slightly interested in good customer relations. I've spent many thousands of dollars with your company in the past but you will be happy to know that you will not have to ever worry about receiving any more of my families hard earned funds. If you and your company will not help a customer with a problem, when you can even get them on the phone with out waiting for 30 minuets to an hour, then I will never be a customer of Best Buy again and I will make sure I will spread the word about all of the good customer service that Best Buy provides.
i just want to let you know your customer service stinks and I will never purchase anything again from Best Buy. Store #876 needs to retrain their managers. She was very rude on Sunday 2/18. I bought blue tooth ear buds on 8/1/17 and they quit working and they have a 1 year warranty. I took them into the store1 week ago and was told I would have to go thru LG to have them fixed/replaced. I said fine I understood. So I call LG and they tell me they will be more than glad to help me and agreed they were under warranty but I would need the receipt and that I would need to go back to the store where I got them. Well this past Sunday I went in to request a copy of the receipt and the Manager Lady (if that is what you want to call her) had an attitude and told me that since they were bought online there is no receipt. So I ask what was I suppose to do and she shrugged her shoulders and started helping the next person. I will do everything in my power to make sure everyone and anyone doesn't go back to that store. Your very unhappy and dissatisfied ex-customer!!!!!!!!
It's a shame, a company making billions of dollars from us customers and have the worst customer service all around. Does nothing, absolutely nothing to even attempt to resolve problems let alone make their customers happy when the customers have concern about their products and services. They obviously don't care to try to keep their customers shopping in their stores. Remember this Best Buy, without us, your customers, you wouldn't be here. Without us, you would be nothing. Listen to your customers, I see a bunch of complaints here. That's pretty sad.
We have been loyal customers for decades. We have earned a lot points in our membership 19,000 points, and today we found that the points are all gone because last year we didn't spend enough money to maintain our "VIP" status. Complained to the "highest manager" and all he did was to say sorry and there's he can do anything about it to bring back our points! That's $19000 we spent in their store. They don't care about their loyal customers. Never trust them. They only care about themselves.
On January 14, I purchased a Manfrotto Adventure 1 BACKPACK, Model: MB MA-A1-15 SKU: 6092823, $49.99 from Best Buy, 1980 Griffith Rd, Winston-Salem, NC 27103. I left January 16 for a mission trip to Africa and returned February 3. During the short time I used the backpack, the top two zippers continued to separate. I visited the same location to return the backpack for a refund, with my original sales receipt, and was informed it was beyond the 15-day return period. I explained that I had been out of the country and unable to comply with the 15-day policy and requested an exception since I purchased a faulty product. The only concession offered was to issue a store credit on a gift card.
BB has to give the worst customer support of any store. I just forgot my previous experiences, ran into the store next to Rosedale to pick up a cord. I could not get anyone to wait on me, except I will radio for someone to help you. I explained I tried that twice. Then one of the 3 men at the counter in the middle of the store said, just go over the wall & look for it yourself. I explained I just came from there & couldn't find my cord. He then offered to radio for someone. I explain I can't sit around waiting because NO ONE shows up. One of the 3 men walked away not wanting to work.
I told the people at the door as I was leaving, they laughed & said what's wrong, can't you find what you need.
NEVER AGAIN with Amazon
Geek squad repaired my tablet, shipped it UPS to me. UPS lost it. Geek squad is not trying to find and UPS said Geek squad is their customer, not me. I am just out the 250 plus dollars. BS.
Bought a TV yesterday and unpacked and hooked up last night and the screen is messed up.. took it back to best buy in Pineville and the manager said not their problem that I had to contact the manufacture for the problem.. The manger Donna was rude and very unprofessional and should review not only the policies of her company but also get some serious training on customer service and not laugh about a upset customer with the loss prevention office.. stay away from this location and manager very poor manger customer relations service... was able to take to another location with no worries...
At least you didn't have to deal with the store manger Michelle. I refuse to ever go back in that store.
Where do I start. We bought a new gas stove to be delivered two weeks before Christmas Got cancelled and was delivered on the 23rd. by the delivery team from hell. While setting up the stove they knocked off a 24" X 4" piece of tile from our countertop next to the stove also damaging the stove. I was not there and they convinced my wife it was our fault saying the countertop was not installed correctly. (Really) I contacted Worst Buy who informed me that all would be well and they would take care or it within a week. It is now Feb. 16 2018 almost 60 days later and my last contact this morning said it would be taken care of today. Fat chance as it is now 8:07 PM Pacific Time. I wonder what the wife if Herbert Joy CEO of Worst Buy would say if that had happened to her but I bet she buys her appliances from a much classier appliance store. I am not holding my breath but I am a person with patience and I believe things will work out sometime before next Christmas. Number 1 there is not a chance in you know where that they will be able to match the shattered piece of tile to repair it and after all this time I am going to ask for a replacement (not damaged) stove, Had they gotten together with us in a reasonable length of time I would have been happy to put the matter behind us but now it is not so easy to please my Queen. Whoa is me...
My husband purchased a 60' flat screen 4K SMART TV on Thanksgiving black Friday at Best Buy as a Christmas gift. I went to use my brand new out the box TV and when I tried to watch Netflix......to find out to my surprise, there was already a whole family account set up on my TV for Netflix. Meaning to me that Best Buy some how sold me a USED TV as a new product ($799.99) on BLACK FRIDAY!!!
I am dumbfounded on how something crazy like this could ever happen. I purchase at Best Buy all the time over the holidays because it is quick, easy affordable and convenient, but this has taken me by surprise!! I called the GM at the store where it was purchased and he just kinda said, "well if I want to bring it back - he can swap it out for another same TV (if I wanted him to to do that), but it sounds like to him that the TV is in working condition and there is really no need to change it." Hummmm, I thought, and that is it? What about the consequences of your store selling a used product as like a new purchase?? I really do not know what to do in a situation like this, I have never had this time of issue happen to me. Does anybody have any suggestions on what I should do?? Just keep this used TV and forget about it??....or take it back to the store to have them exchange for a new one & sweep the issue under the rug??..... or something else?? PLEASE HELP - NEED SUGGESTIONS - CONFUSED BUYER
Ramona, you sound like someone very desperate for a means of resolution, but I'm afraid that there is nothing that you or anyone else who has had dealings with Best Buy can offer! The bottom line is Best Buy could care less about their customers once that sale is completed and they have your money! Consider yourself lucky that you were able to get through to the GM, most Best Buys won't even answer their outside lines. I once asked a Best Buy employee what would happen if a family member was trying to get ahold of them and his response was, "We all have our own personal cell phones!" Best option for you is to delete this other families Netflix account and the next time you're in the market for anything electronic, look somewhere else.
I was told by a customer service guy (when I returned a blue tooth that wasn't working properly) that they now have to send it back to the manufacturer because no one wants something that I (me) stuck in my body. Seriously, who says that to a customer. He was also very rude and treated my like a bad dog because I was returning something. I just bought it the day before. I shop there all the time and Anry I just bought a computer and some other things but I guess the customer is not important.
DO NOT SHOP BEST BUY .. ESPECIALLY IF YOU NEED TO RETURN SOMETHING
EVEN THE CEO WONT PROVIDE A WAY TO CONTACT HIM BECAUSE HE KNOWS HE WOULD BE OVERWHELMED WITH ALL THE SHITTY WAYS OF BEST BUY
TAKE THE POWER OF THE 3RD PARTY FROM BLOCKING RETURNS
I WILL BE SHREDDING MY BEST BUY CARD & LETTING EVERYONE I KNOW NEVER TO SHOP THERE
I have continually tried to be an advocate for Best Buys business for many years. However, 8 out of 10 times I have been disappointed in services. My most recent experience has brought me to the conclusion that I am boycotting your company and plan to tell everyone I know about my experiences!
I own a design company and I relied on Best Buy for a large purchase of appliances for my clients new home on Dec 6th totaling a purchase amount of $3,247.46. When delivery was set up (a month later which I feel was too long) they delivered everything except the refrigerator. I called to inquire to which I was on hold for a total of 32 minutes!!!! That is beyond ridiculous. The outcome was that it never left the warehouse and your employee could not tell me why!! Nobody had contacted me prior to delivery to inform me the refrigerator was delayed. In my clients eyes it falls on my shoulders. You were a representation of my company (which I take great pride in) and your lack of customer service and communication left a bad impression not only for me, but from my client as well. The refrigerator was finally delivered 3 MORE weeks later. My client was put in great inconvenience due to this matter! But it only get worse!
I informed Best Buy that the microwave purchased was too big for my clients built in cabinets. Best Buy was quick to come to pick it up but did not return my money of $1,556.27!!! Three weeks went by, which again, I had to sit on hold for a excruciating amount of time (another 25 minutes) to try and find out where my money was and why in the world it was in your possession along with the product for almost a month!! Finally, after being passed along to several people on the phone the supervisor instantly refunded my money. Now, just when you think all is resolved it spirals down into even a worse situation!! The original charge of $3,247.46 showed up on December 6th which I received a receipt for so I thought that transaction was accounted for on my business transaction end but as I was reviewing my bank statement for January there were two transactions from Best Buy on my statement that were not my transactions and I doubled checked on my Best Buy Account and those two transaction were not showing up on in purchase history either so that confirmed they were not my charges. I called my bank immediately like anyone else would and fraud was determined. The bank closed my business card account! NOW, I have to change my credit card information with SEVERAL auto pays accounts, as well as change CC information with SEVERAL venders I work with due to suspected fraud. HOWEVER, after sitting at my bank for an hour and a half on the phone with Best Buy and my banks claim department, it was determined that for some weird reason Best Buy decided to pull out the December 6th purchase amount of $3,247.46 in two different transactions 5 weeks later. The two amounts did not even equal the original amount that the receipt you gave me showed so it was hard to catch!!!!! Thankfully, I had money in the account to cover these unexpected withdrawals or I would have been charged NSF fees!!! I am deeply disappointed in your services over and over, the incompetence of employees that work for you, the excessive holds on the telephone of what you call customer service, and yet again, more time consumed on my end to change my credit card information with multiple people I do business with, to clean up the ill business performance and lack of customer service and communication of Best Buy. You have lost an Elite customer and I do plan to leave a review on social media sites as well spread by word of mouth about this and many disappointing experiences I have had with your company.
I went to Lynnwood Store 01/08/18 to actually buy a printer and came across the Google Assistant speaker, there was many in stock when I saw one that was an open box, I asked the sale guy about it, would it be safe to buy this, he told me it might have been a return, but it went through the inspection from the geek service, it should be like brand new.
So I bought it I wasn't planning to buy it but couldn't pass up the good price and savings. I gave it to a friend as his a congratulation for passing a stressful test.
He was excited to set it up, but experienced the google assistant would not working I told him he should take it back to the service person, so they can help him set it up, I felt bad because he was sick, and I was sick couldn't pick it up myself to return it. So he went to best buy where I bought the product talked to the service people they said it's a defect, 'that's the part that makes me not happy, they put a Defected Item back on the floor'.
I called the appliance manager, he said for me not to worry he'll take care of him.
So what, I was told the manager and the service person went in the backroom to discuss the issue on the product, then told him he would have to pay the difference of $40.00 to replace it. Now that makes me very upset, he felt uncomfortable because of how they treated him, and because I bought him a gift he didn't want me to feel bad if he returned it. So he did end up spending the extra. Now I was planning to buy a TV and a baby monitor, but I'm thinking twice about it because of how Best Buy didn't stand behind their product, with just an exchange, and how he was treated.
just buy the new on and put the defective one back in the box! easy now you dont have to argue with anyone!
After the store manager said I could exchange an item due to mfg defect the customer service counter person said I have met my limit of 9 returns and could no longer do any returns. This is unacceptable !! 9 return limit .. I have never heard of such nonsense. A few of the returns I have done were due to mfg issues & most were just exchanges but either way if this is the way things are with this company I will gladly shred my Best Buy card and never shop here again.
You have scammers for delivery people - services that I have already paid for - I have pictures, etc. of my hookups - the back of my washer and dryer - the drivers were lying - they wanted a tip - the call ahead - they asked me if the hall aways were disconnected - something I paid for already on top of the invoice - before they even stepped inside my house and the driver kept dogging me - saying you paid Best Buy for that - not me - that's not me. I told them - take my washer and dryer back - something I had waited a month for and have been paying for ahead of time !
My experience with this company is horrible, we spent at least 2 hours at their Brick N.J. store and purchased a 55 inch T.V. this Feb 1st.,delivery date Feb 7th, between 8am noon.Well that never happened, it is now Feb 10th and i still don't have my TV.i can't tell u how much time i spent on the phone with these people. its like we r talking to robots, everyone assures u they will take care of the problem and nothing happens, no one ever calls back, all they want is the sale and don't care about the customer after the fact.This has been the most frustrating experience i have ever had with any retailer in my life, i am a 77 year old man and hope that one of the young executives of Best Buy can experience the frustration my still feeling today.
Recently ordered on line an Epson work force 7710 all in one printer. It has now taken me approx. 47 hours to schedule an appt. to have it set up. I was going to do a test w/your Geek Squad for 1 year and actually sign a contract. After all this, I would never do business w/Best Buy or your Geek Squad. Other than receiving my printer without any snags, actually the online ordering and delivery went smoothly, attempting to get an appointment to have my device set up was a total disaster! Will keep the printer but will look elsewhere for set up and tech support. You all lost me as a customer and will probably loose others if you don't do something about your difficult to deal with sales people, tech support people. Do not forget your business is what it is today because of your customers. There are plenty of other businesses to choose from where the entire process would not be so amateurish. If you don't want the business that's fine time to move on.
I have to assume that handicapped people (e.g. those with leg and lower back problems who cannot stand or walk for more than a few minutes) are not at all welcome in your Best Buy stores. Obviously there are thousands of potential customers in this situation.
If they were welcome, you would show it by providing electric shopping carts for them like the grocery stores do. For anyone who cannot stand or walk for more than a couple minutes, how are they to adequately examine merchandise that they are wanting to buy, or how can they read the box info and compare one item/brand with another? The list goes on.
As it is, I will heed your "HANDICAPPED NOT WELCOME" signs and avoid shopping or buying anything at Best Buy. I will consider you rude and intentionally prejudiced against people like myself.