Information, reviews and public commentary for US companies

 

Best Buy

Rating
0.852941
Web
http://www.bby.com
Address
7601 Penn Ave. South
Richfield, MN
55423
Contact
G. Mike Mikan
Role
Interim CEO
Phone
(612) 291-1000
Fax
(612) 292-4001
Employees
167,000
Twitter IDs
@BestBuy
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Jan Burmeister - 10 d 15 h ago

5

Hello, Sorry to trouble you. But when your President says he will "punish the people of Canada." I cringe. So..... enoughs enough. I may be just one Canadian consumer, but I am now trying to get as many Canadians to boycott as many American Companies and products out there. The only way to shut up Trump is with my wallet, and Best Buy is on my list. Have a great day, and sorry, this is not your fault.

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Patriot - 8 d 13 h ago

1

As an American with many Canadian friends, I apologize for the one currently referred to as our president. His views are not those of many, if not most, of the country.

(p.s. I think Best Buy does support Trump)

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Anonymous - 18 h ago

Cool, you can live off of Tim Horton's and syrup for the rest of your life in your igloo.

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Anonymous - 1 d 9 h ago

0

I have a major complaint against the best buy in Carbondale Illinois. In January I bought a Samsung television I love it, but I lost the receipt, so naturally I looked at my best buy account to see if I can print my proof just in case my TV goes out. Well I can't find it but all my other purchases are on going back to August, so I assume one of the employees used their number to receive my points. I am pissed because there was no honesty and I lost out on points that could go to another purchase. I know I am most likely not to get those points back, but if your employees keep stealing customer's points the company will start losing customers. I want to buy my new phone and computer there, but I need to be reassured that I will not be cheated. Thank you for your time.

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Mrs. Wright - 3 d 50 m ago

0

I am beyond disappointed in the Union NJ location. The customer service, or lack there of, is appalling. I walk into this location looking for some info on a dash can, and of course there is ABSOLUTELY NO ONE AVAILABLE TO ASSIST ME. It is 11 am and the store is not busy at all. Plenty of staff around the store, but everyone is on there phone or trying there hardest to appear busy. As I walk up to an associate to ask if someone can help me, I'm just pointed in the direction of the dash cameras. Now if I were there to steal something I can bet my life there would be an associate appearing in a matter of seconds. As a store manager of a very busy Optical I understand what excellent customer service is suppose to look like. There is never a time a customer walks in my store ,clearly needing direction, and myself or my staff are not available right away to guide that customer. This why Amazon is crushing Best Buy among other brick and mortar companies. Shame on this location, the staff, and the management. Clearly the customer is not the first priority here.

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David - 3 d ago

0

Just like Banres and Noble, this company going down and going down hard.

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Stephen David Austin - 3 d 21 m ago

0

After many years of being a Best Buy customer. I'm also have a hatred for this company, (specially, geek squad). Just like Barnes and Noble, this company going south.

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Marje - 3 d 29 s ago

0

After many years of being a customer, I have now surrendered my Best Buy Credit Card after having one after another complaints going unanswered. I am not going to go into this as my hatred for this company is too great and I am hoping my review is enough to let people know that Best Buy has gone south. Sad, yes, because it didn't have to be like this.

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Tanya - 3 d 10 h ago

0

Do yourself a favor and dont buy any appliances from here unless you want to get items they say woks but doesnt. Want to wait a week for geek squad to come out to tell you its majorly messed up and go back only to pay way more for a replacement for a product they gave you broken? And basically get laughed at by the manager with only $100 dollars off the original price when the price you got it at was already cheaper than that. Dont come here if you want products that work and customer service that actually tries to help you. Best buy has lost my buisness for life after this

Heres my update cause it got worse from here

This store is beyond useless. Best buy has gone straight down the drain over the years. I bought a fridge that ended up being broken. It took a week to get someone to look at it from geek squad. They looked at it for two seconds and mentioned how huge of a problem there wasn't there. I went to the store and had to return exchange. The floor model that I end up getting to make up for the open box cost me extra. I set up another delivery day, and the replacement came(a week later) only to have dents EVERYWHERE. These ppl are morons. And the only way the supervisor Beronica said she could help was for me to just pay full price get another fridge. No compensation for all my time and trouble for THRE WEEKS. Screw that take my fridge back, went into costco got a fridge for bit more better quality and better service. Seriously save your mental sanity and go elsewhere. Never going back to best buy and making it my life mission to turn people from it

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Ruth - 3 d 18 h ago

0

Ok...this tops all...are you ready....I purchased a micro at the Gresham, Oregon store, it had to be special ordered. I opted not to have the "Geek" people install it and I opted to not buy the "Protection Plan". So once it arrived 10 days later, I had my own contractor install it. Once it was installed we took all the tape off the front, and attempted to open the door. The door would barely open and then we couldn't close it. Its defective right?????....So I attempted to return it and here this is the reply I got from them and I quote "don't even think about returning it because you didn't have Best Buy install it and you didn't buy the Extra Protection Plan"... So I attempted to put a dispute in to my Bank (Wells Fargo...don't get me started about them) but it was denied because I didn't return the merchandise, even though I tried to explain to them that Best Buy wouldn't take it back. So I'm out. Never ever will I step foot in a Best Buy again and I'm telling everyone........I'm happy to post my name

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Rosa Curtis - 3 d 17 h ago

0

nothing says you have to use them..go after them dont give up. Im not

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Rosa Curtis - 3 d 17 h ago

0

WORST BUY they should be called..Purchased several appliances. refrig,washer,dryer,microwave and coffeemaker The dryer has not worked since day of delivery 6-9-18. they are telling me i cant get another one until 6-27-18 because out of stock.so I told them to come get this white junk ,they say cant until 6-27-18..Waited 5 days for waterline install for icemaker. the first 4 days were no shows no calls. Andrew the Appliance mgr where I purchased at kroger center,Midlothian,VA is very rude. They are the worst company ever.They dont know what customer service is.

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Ty - 4 d 8 h ago

1

Best Buy is going out of business soon and I'm not surprised. Their customer service is lousy. They don't have an email address like every other business on the planet. You have to jump through hoops to talk to someone. Their stores aren't even the same. They've had to get rid of most of their merchandise since other businesses sell the same products for much cheaper.

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woodbridge va - 4 d 18 h ago

best buy in general is a company which is taking advantage of people for its name I had the worst experience in Woodbridge store so bad I am thinking about not going into a best buy ever again I ordered a dishwasher which was initially scheduled for Saturday the 06-16-2018 from 8 till 12 at 11 we called to see where the installer was an we were told you have no scheduled appointments, until next Friday well who changed that I asked they had no reply and then a courtesy appointment was offered we spoke to the Appliance's manger and specifically told them we have an event top attend we will not be home before 3.00 and we were told it will be ok we get a call 1:15 reaching at our event at 1:00 we are here we immediately left the event and these people waited I wont lie but we saw them turn at our light we called the store they refused to reach these guys.

since then I called them several times including customer contact center.no one cares cause the are a muti million company on top the manager Randy took the liberty to cancel our order.

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Anonymous - 4 d 20 h ago

This is the worst company ever!!! WORST CUSTOMER SERVICE. A kindergartner could do a better job. Wantimh to pass the buck to everyone else to solve your problem. Was supposed to get my TV delivered 12-4. Geek squad to install. Get the automated call and they changed it to 4-8 and third party delivery. All they could say was SORRY! Did not even try to fix the problem and had 3 days before the delivery to do so!!!

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Anonymous - 4 d 20 h ago

I'm from Edmond Oklahoma just couldn't log in! Real person here. I'm going to complain until I get to the top of the chain. I'm persistent and this company sucks!

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Anonymous - 9 d 16 h ago

5

Hi....I live in Michigan and today I went to a Best Buy store at 28400 Telegraph Road, Southfield, Michigan. The store Manager's first name is Mike...I do not have his last name. I wanted to tell the management of Best Buy that this Manager is really a large asset to your company. He was awesome and assisted me so much with a problem I had with a printer and made the experience so great. I hope you can convey to him, and also to a sales person, Vincent, that they were very much appreciated by a customer. I also had the pleasure to meet a employee that was in the store today that I believe was from corporate office and her name was either Kimberly or Kristi? I am sorry I don't have her name for sure...but, she was also awesome!!!

Thank you to the Best Buy staff today!

Rosemary

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Anthony - 8 d 13 h ago

1

I think it is hilarious that your displayed name is Anonymous (I doubt you exist).

The other posts on here are real and beyond frustrating.

I could go on with the problems I have had with Best Buy and their complete disregard for customers, but it is repetitive.

Best Buy is a J-O-K-E

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Anonymous - 4 d 20 h ago

I'm a real person from Edmond Oklahoma just couldn't log in! The store is in Oklahoma City. The manager is Frank Thompson. Terrible CUSTOMER SERVICE!!!! Really screwed my order up with delivery time and who was going to install it. They didn't care and said oh we're sorry....

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Les - 5 d ago

0

Holy Cow! Reading these reviews, plus my own experience shows that this company is interested in one thing only - SALES! - NOT CUSTOMER SERVICE. Geek Squad is terrible. Waited weeks for an appointment only to have them come up with phony excuses to put in half of surround sound I purchased, and then split the appointment to week(s) later to do the rest. Absolutely awful. Never ever again.

Order #(hidden)672

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Aitch - 7 d 19 h ago

0

Here's one I haven't heard before.

Purchased $5000 worth of kitchen appliances. One item was backordered so it was 3 months before the installations. Not enough space to list all the problems we have had with the installations and the actual appliances. Today the dishwasher stopped working. Called Frigidaire and they inform me the manufacturers warranty is from the date of purchase. So we only had 9 months on the warranty after installation instead of the full year. No one offered to install the appliances that were available when we purchased them. Doesn't someone at Best Buy know anything about customer service! I will not set foot in the door of any BB store ever again, no matter how small the purchase.

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aurora88 - 8 d 13 h ago

0

nobody has wanted to help me with my problem, the store sends me to corporate and corporate sends me back to the store and says there is no resolution to my problem, how do you do this to costumers??? this is horrible and im out money!!!!

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Concern Citizen - 8 d 20 h ago

0

Yes, There has been so many report about Gift Card scam not only in Best Buy. Best Buy must credit the amount purchase to the consumer. A smart CEO and the management should have solution for the consumer claim. It will cost more for them once a consumer will bring them to court. Will lost their reputation publicly, lower stock, and customers. Word of mouth is a powerful to spread like a contagious disease. Best Buy has a lot of competition. The consumers can go anywhere to purchase products like what BEST BUY Carry.

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Michele Decker - 8 d 20 h ago

Absolutely the worst customer service on the planet you cannot get a live person and they don't know what the hell they're doing shop elsewhere

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Shawn - 9 d 10 h ago

0

Terrible customer service!! I went to best buy in Ashwaubenon, WI tonight at 8:40 pm to purchase a new phone. I was told there was not enough time to conduct my business. Having previously bought phones from this location I know it only takes approximately 10-15 min to activate a new phone. I spoke with Nick (Manager) who informed me since there was not enough time he could schedule an appointment. Now my question is this: How can you tell me that is good customer service? There are numerous stores that stay open to accommodate the customer after securing the front doors at closing time. So I guess if Best Buy is in need of some type of service they should be asked to schedule an appointment because it may be to close to quitting time by the service needed? What ever happened to customers come first? I for sure am buying my phones from a different company. I know this may seem very little to your big company but it will forever remind me of how little us customers are to Best Buy.

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