Information, reviews and public commentary for US companies

 

Best Buy

Rating
1.091004
Web
http://www.bby.com
Address
7601 Penn Ave. South
Richfield, MN
55423
Contact
Corie Barry
Role
CEO
Phone
(612) 291-1000
Fax
(612) 292-4001
Employees
167,000
Twitter IDs
@BestBuy
General profile image

Paul - 35 m 33 s ago

0

I placed an order online and supposed to receive the order but haven't received yet even after two days of scheduled delivery.

It is a ridiculing experience. I would like to hear from someone related to this issue and to be taken care of.

General profile image

Nake berang - 7 d ago

4

My son saved his money for quite some time so he could purchase a pair of Apple Airpods. My husband accompanied him to your store where they purchased a pair. Upon walking to the car and opening the package, it was immediately apparent that the headphones were used.

BestBuy-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

BestBuy-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

BestBuy-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

BestBuy-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

BestBuy-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

BestBuy-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

BestBuy-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

BestBuy-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

BestBuy-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

BestBuy-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Flagged for review. 
General profile image

Heidi S - 5 d 10 h ago

3

Today I was both shocked and disappointed at your current return policy as well as the manner in which I was handled at your customer service in the Westminster, CO location today.

I purchased an HD antenna 46days ago. I am a busy mom and with the thanksgiving holiday I made the assumption that I had 60 days to return my item. I understand that is my oversight, but I was busy and just couldn't make it to your store for the return until today. The item just didn't work for us, was all like new in box and when I asked for a manager to approve my return and credit to my card one came relatively promptly.

General profile image

Mark J - 3 d 12 h ago

4

Amazon is going to put Best Buy out of business and I am glad. I was in Best Buy today, and there were NO CASHIERs at the registers. I saw employees on headsets watching the line form and doing nothing. I asked two employees where are the cashiers, and I was told by both employees that they were "tied up." Really, cashiers and store management are so busy that they can't help PAYING customers buy products and check out in their store? Terrible customer service. Having cashiers to help customers

General profile image

heidi S - 3 d 10 h ago

4

Today I was both shocked and disappointed at your current return policy as well as the manner in which I was handled at your customer service in the Westminster, CO location today.

I purchased an HD antenna 46days ago. I am a busy mom and with the thanksgiving holiday I made the assumption that I had 60 days to return my item. I understand that is my oversight, but I was busy and just couldn't make it to your store for the return until today.

General profile image

April - 3 d 13 s ago

4

name is April Anderson. I'm very highly upset. I placed my order for Black Friday as I do every year. Apparently only 1 of my orders was delivered and the other 6 was some how placed for pickup. I choose delivery for all my items. I knew I wasn't go be able to pick up due to my surgery for having a baby. I've called the site number to see what happen and spoke to someone name Andrew. He told me unfortunately it was a system error and he couldn't honor the price I had for Black Friday. I told him I've never had an issue before. This was my kids Christmas gift. I don't have the money that the price is now. Andrew said he still couldn't help. I need to know why I can't get assistance of it wasn't my fault it had to be a glitch in the system or something. It's my kids Christmas and I need some help getting my items at price they were for Black Friday. Looking forward to someone calling me at (hidden). Thank you April Anderson 12/9/2019

General profile image

Maritza L - 2 d 12 h ago

4

If it were possible to give Best Buy a -0 review I would do it! I have had the worst experience with Best Buy when it came to my Black Friday online shopping this year 2019. First, they never shipped my order (even though they claim that it was shipped). When I tried to track the order with UPS their tracking website has no history of the package. After making numerous phone calls and hours wasted with customer service I got nowhere. Best Buy contracts out their customer service to a call center out of the country, the wait times are ridiculously long (1 hour or more) when you ask for a call back you receive a call stating you missed your call back time frame and they hang-up on you. Not to mention if you ask to speak with a supervisor you are guaranteed to get hung up on. THE WORST CUSTOMER SERVICE EVER!! Best Buy has ruined my Christmas because not only did they not deliver the items I bought on Thanksgiving Thursday, but they would not modify my order so that I could pick-up the available items in store. I was told my only option was to cancel the order, (but they could no

General profile image

heidi S - 2 d 13 s ago

2

Today I was both shocked and disappointed at your current return policy as well as the manner in which I was handled at your customer service in the Westminster, CO location today.

I purchased an HD antenna 46days ago. I am a busy mom and with the thanksgiving holiday I made the assumption that I had 60 days to return my item. I understand that is my oversight, but I was busy and just couldn't make it to your store for the return until today. The item just didn't work for us, was all like new in box and when I asked for

General profile image

Nnn - 2 d ago

This is a scam. Do not call this number

General profile image

jb hi - 1 d 11 h ago

3

I got terrible service at the Glendale,Ca store. Employees need classes to update or increase their knowledge about products/systems and how to refer customers to a correlating department.

Please inform your employees that there is such a thing as a multifaceted adapter micro usb to hdmi port cable. An employee stated did not exist. I found a $6.00 hdmi cable in the tv department,

General profile image

Filtered - 1 d 6 h ago

4

still no package, I called UPS and gave them the tracking number and they stated they had no record of receiving anything from Best Buy, so therefore there was no package to be delivered, call cust serv (and spent an hour on the phone and was unable to chat on web site as it was too busy and not one available) call routed to out of country and person with broken english told me package was delivered Dec 9, this really irked me as I DID NOT RECEIVE any package, he tried checking and then said I could reorder (this gift I was sending to Denver and will now not arrive in time) then he told me items were no longer available UNBELIEVABLE I am totally disgusted...........I called again several times and was on hold for over 30 min each time!! to no avail again.....I guess I will have to order from Amazon.......custo

General profile image

Jane Paul - 9 h 43 m ago

4

f you need something delivered STAY FAR AWAY from buying it at Best Buy!!! The Delivery and install teams are incompetent. The only thing they succeed in are being extremely LATE and LAZINESS! Save yourself loads of time and frustration!!!! As for me never again!!! Delivery day #1 The 1st team was 3 hrs late, didn't even bother taking refrigerator out of truck and claimed it wouldn't fit thru the door! 2 days later 2nd team, well they showed up got refrigerator in the door (yes the refrigerator that team #1 said wouldn't fit) installed it but never lined the doors up.. so much for energy saving appliance!! I'm now cooling my house off with my new dual appliance air conditioner/refrigerator!!! When install was done pictures where sent to customer service and the pictures clearly shows the doors not lining up right (per customer service) and the uneven gap between the French doors! 4 days after team #2 did the install the third team shows up 2 hrs late to reinstall the doors correctly, low and behold this team is cut from the same cloth as the first team.. they say there is nothing they can do

General profile image

Jane Paul - 9 h 43 m ago

4

f you need something delivered STAY FAR AWAY from buying it at Best Buy!!! The Delivery and install teams are incompetent. The only thing they succeed in are being extremely LATE and LAZINESS! Save yourself loads of time and frustration!!!! As for me never again!!! Delivery day #1 The 1st team was 3 hrs late, didn't even bother taking refrigerator out of truck and claimed it wouldn't fit thru the door! 2 days later 2nd team, well they showed up got refrigerator in the door (yes the refrigerator that team #1 said wouldn't fit) installed it but never lined the doors up.. so much for energy saving appliance!! I'm now cooling my house off with my new dual appliance air conditioner/refrigerator!!! When install was done pictures where sent to customer service and the pictures clearly shows the doors not lining up right (per customer service) and the uneven gap between the French doors! 4 days after team #2 did the install the third team shows up 2 hrs late to reinstall the doors correctly, low and behold this team is cut from the same cloth as the first team.. they say there is nothing they can do

General profile image

Heid - 5 h 23 m ago

5

ustomer's or it employees they would rather protect bad GM manager by firing good employees who try to do their jobs Chattanooga office has a GM who is garbage treats employees like garbage and if they go to HR about it they get fired for breaking the chain of command or some stupid reason because it butt hurts Adam who hired

Nnn

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Anonymous - 3 h 23 m ago

We checked availability on a Samsung Dyer on ******** unfortunately when we got to the store on ***** it was $***.** ...We understand prices change however when I spoke with the sales associate who sold us the washer she stated the price would not change. After five calls to what I thought was corporate customer service, I was finally told by someone name Lu? (Very hard to understand anyone who answers your phones, poor broken english) I was told they could not honor the price on ******

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Anonymous - 3 h 40 m ago

We checked availability on a Samsung Dyer on ******** unfortunately when we got to the store on ***** it was $***.** ...We understand prices change however when I spoke with the sales associate who sold us the washer she stated the price would not change. After five calls to what I thought was corporate customer service, I was finally told by someone name Lu? (Very hard to understand anyone who answers your phones, poor broken english) I was told they could not honor the price on ********.*Way to go Best Buy! What horrible customer service..I guess you don't need a forever customer!

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Corie Barry/CEO - 9 h ago

0

*****"To a Jew, there is only one thing of value: money.

How he gets it.... makes no difference."

- The Eternal Jew, 1940....f7

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Nake berang - 7 d ago

4

My son saved his money for quite some time so he could purchase a pair of Apple Airpods. My husband accompanied him to your store where they purchased a pair. Upon walking to the car and opening the package, it was immediately apparent that the headphones were used.

BestBuy-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

BestBuy-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

BestBuy-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

BestBuy-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

BestBuy-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

BestBuy-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

BestBuy-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

BestBuy-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

BestBuy-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

BestBuy-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Flagged for review. 
General profile image

Heidi S - 5 d 10 h ago

3

Today I was both shocked and disappointed at your current return policy as well as the manner in which I was handled at your customer service in the Westminster, CO location today.

I purchased an HD antenna 46days ago. I am a busy mom and with the thanksgiving holiday I made the assumption that I had 60 days to return my item. I understand that is my oversight, but I was busy and just couldn't make it to your store for the return until today. The item just didn't work for us, was all like new in box and when I asked for a manager to approve my return and credit to my card one came relatively promptly.

General profile image

Mark J - 3 d 12 h ago

4

Amazon is going to put Best Buy out of business and I am glad. I was in Best Buy today, and there were NO CASHIERs at the registers. I saw employees on headsets watching the line form and doing nothing. I asked two employees where are the cashiers, and I was told by both employees that they were "tied up." Really, cashiers and store management are so busy that they can't help PAYING customers buy products and check out in their store? Terrible customer service. Having cashiers to help customers

General profile image

heidi S - 3 d 10 h ago

4

Today I was both shocked and disappointed at your current return policy as well as the manner in which I was handled at your customer service in the Westminster, CO location today.

I purchased an HD antenna 46days ago. I am a busy mom and with the thanksgiving holiday I made the assumption that I had 60 days to return my item. I understand that is my oversight, but I was busy and just couldn't make it to your store for the return until today.

General profile image

April - 3 d 13 s ago

4

name is April Anderson. I'm very highly upset. I placed my order for Black Friday as I do every year. Apparently only 1 of my orders was delivered and the other 6 was some how placed for pickup. I choose delivery for all my items. I knew I wasn't go be able to pick up due to my surgery for having a baby. I've called the site number to see what happen and spoke to someone name Andrew. He told me unfortunately it was a system error and he couldn't honor the price I had for Black Friday. I told him I've never had an issue before. This was my kids Christmas gift. I don't have the money that the price is now. Andrew said he still couldn't help. I need to know why I can't get assistance of it wasn't my fault it had to be a glitch in the system or something. It's my kids Christmas and I need some help getting my items at price they were for Black Friday. Looking forward to someone calling me at (hidden). Thank you April Anderson 12/9/2019

General profile image

Maritza L - 2 d 12 h ago

4

If it were possible to give Best Buy a -0 review I would do it! I have had the worst experience with Best Buy when it came to my Black Friday online shopping this year 2019. First, they never shipped my order (even though they claim that it was shipped). When I tried to track the order with UPS their tracking website has no history of the package. After making numerous phone calls and hours wasted with customer service I got nowhere. Best Buy contracts out their customer service to a call center out of the country, the wait times are ridiculously long (1 hour or more) when you ask for a call back you receive a call stating you missed your call back time frame and they hang-up on you. Not to mention if you ask to speak with a supervisor you are guaranteed to get hung up on. THE WORST CUSTOMER SERVICE EVER!! Best Buy has ruined my Christmas because not only did they not deliver the items I bought on Thanksgiving Thursday, but they would not modify my order so that I could pick-up the available items in store. I was told my only option was to cancel the order, (but they could no

General profile image

heidi S - 2 d 13 s ago

2

Today I was both shocked and disappointed at your current return policy as well as the manner in which I was handled at your customer service in the Westminster, CO location today.

I purchased an HD antenna 46days ago. I am a busy mom and with the thanksgiving holiday I made the assumption that I had 60 days to return my item. I understand that is my oversight, but I was busy and just couldn't make it to your store for the return until today. The item just didn't work for us, was all like new in box and when I asked for

General profile image

Nnn - 2 d ago

This is a scam. Do not call this number

General profile image

jb hi - 1 d 11 h ago

3

I got terrible service at the Glendale,Ca store. Employees need classes to update or increase their knowledge about products/systems and how to refer customers to a correlating department.

Please inform your employees that there is such a thing as a multifaceted adapter micro usb to hdmi port cable. An employee stated did not exist. I found a $6.00 hdmi cable in the tv department,

General profile image

Filtered - 1 d 6 h ago

4

still no package, I called UPS and gave them the tracking number and they stated they had no record of receiving anything from Best Buy, so therefore there was no package to be delivered, call cust serv (and spent an hour on the phone and was unable to chat on web site as it was too busy and not one available) call routed to out of country and person with broken english told me package was delivered Dec 9, this really irked me as I DID NOT RECEIVE any package, he tried checking and then said I could reorder (this gift I was sending to Denver and will now not arrive in time) then he told me items were no longer available UNBELIEVABLE I am totally disgusted...........I called again several times and was on hold for over 30 min each time!! to no avail again.....I guess I will have to order from Amazon.......custo

General profile image

Jane Paul - 9 h 43 m ago

4

f you need something delivered STAY FAR AWAY from buying it at Best Buy!!! The Delivery and install teams are incompetent. The only thing they succeed in are being extremely LATE and LAZINESS! Save yourself loads of time and frustration!!!! As for me never again!!! Delivery day #1 The 1st team was 3 hrs late, didn't even bother taking refrigerator out of truck and claimed it wouldn't fit thru the door! 2 days later 2nd team, well they showed up got refrigerator in the door (yes the refrigerator that team #1 said wouldn't fit) installed it but never lined the doors up.. so much for energy saving appliance!! I'm now cooling my house off with my new dual appliance air conditioner/refrigerator!!! When install was done pictures where sent to customer service and the pictures clearly shows the doors not lining up right (per customer service) and the uneven gap between the French doors! 4 days after team #2 did the install the third team shows up 2 hrs late to reinstall the doors correctly, low and behold this team is cut from the same cloth as the first team.. they say there is nothing they can do

General profile image

Jane Paul - 9 h 43 m ago

4

f you need something delivered STAY FAR AWAY from buying it at Best Buy!!! The Delivery and install teams are incompetent. The only thing they succeed in are being extremely LATE and LAZINESS! Save yourself loads of time and frustration!!!! As for me never again!!! Delivery day #1 The 1st team was 3 hrs late, didn't even bother taking refrigerator out of truck and claimed it wouldn't fit thru the door! 2 days later 2nd team, well they showed up got refrigerator in the door (yes the refrigerator that team #1 said wouldn't fit) installed it but never lined the doors up.. so much for energy saving appliance!! I'm now cooling my house off with my new dual appliance air conditioner/refrigerator!!! When install was done pictures where sent to customer service and the pictures clearly shows the doors not lining up right (per customer service) and the uneven gap between the French doors! 4 days after team #2 did the install the third team shows up 2 hrs late to reinstall the doors correctly, low and behold this team is cut from the same cloth as the first team.. they say there is nothing they can do

General profile image

Heid - 5 h 23 m ago

5

ustomer's or it employees they would rather protect bad GM manager by firing good employees who try to do their jobs Chattanooga office has a GM who is garbage treats employees like garbage and if they go to HR about it they get fired for breaking the chain of command or some stupid reason because it butt hurts Adam who hired

Nnn

General profile image

Anonymous - 3 h 23 m ago

We checked availability on a Samsung Dyer on ******** unfortunately when we got to the store on ***** it was $***.** ...We understand prices change however when I spoke with the sales associate who sold us the washer she stated the price would not change. After five calls to what I thought was corporate customer service, I was finally told by someone name Lu? (Very hard to understand anyone who answers your phones, poor broken english) I was told they could not honor the price on ******

General profile image

Karen R - 19 h ago

0

If you need something delivered STAY FAR AWAY from buying it at Best Buy!!! The Delivery and install teams are incompetent. The only thing they succeed in are being extremely LATE and LAZINESS! Save yourself loads of time and frustration!!!! As for me never again!!! Delivery day #1 The 1st team was 3 hrs late, didn't even bother taking refrigerator out of truck and claimed it wouldn't fit thru the door! 2 days later 2nd team, well they showed up got refrigerator in the door (yes the refrigerator that team #1 said wouldn't fit) installed it but never lined the doors up.. so much for energy saving appliance!! I'm now cooling my house off with my new dual appliance air conditioner/refrigerator!!! When install was done pictures where sent to customer service and the pictures clearly shows the doors not lining up right (per customer service) and the uneven gap between the French doors! 4 days after team #2 did the install the third team shows up 2 hrs late to reinstall the doors correctly, low and behold this team is cut from the same cloth as the first team.. they say there is nothing they can do for that, I tell them take doors off and install them correctly lining them up... they stand there and look at you with there thumbs up their rear ends. They go to their trucks and take off like they are running to get across the damn border!!! What a joke!! Come on Best Buy, Cant you do better!!!! I called Samsung and they informed me it's an install issue call Best Buy to reinstall the doors... after the third team claimed they can't do anything( even though they never even attempted) Best Buy distribution calls and wants me to call Samsung... Even though I told the guy I did that and they said the doors need to be installed correctly.... Great listening skills!! Situation still not resolved!

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Angry Mom in PA - 1 d 22 h ago

0

I bought a product from Best Buy on November 29th. Expected delivery was Dec. 4th nothing came that day and the shipment was updated that delivery would Dec. 5th. Still nothing. I called Fedex to check on this delivery and they opened an inquiry into the issue. Called Best Buy 12/8 and they could reship me the item since it was never received. Expected delivery date of the reshipment was Dec. 10th. On Dec. 9th received an email that the shipment was delayed. At this point I called Best Buy back to get a refund as this run around was more than the item was worth. Well of course I couldn't get a refund because of the reshipment which is now delayed. Customer service agent was rude and ended up hanging up on me. Checked back with Fedex on the first shipment and they said they were unable to deliver because there was no product in the box! What the heck BB you ship an empty box and charge me for the product but yet you cannot refund my money and cancel the order. Ridiculous! Called again after finding out about the empty box. They still can't give a refund because miraculously the reshipment is being prepared and when I asked for a tracking number they can't offer that much information. I will never purchase from this company again and will not hesitate to tell any one about their terrible customer service and product delivery.

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Benny - 1 d ago

0

My initial date for Samsung frontload washer and dryer online purchase/installation was 11/02/19. The appointment date originally scheduled for 11/20/19, fell through which I eventually found out units were on backorder. This discovery came after waiting for more than an hour after specified delivery time, which I called BB. After many call redirections, I was told someone should have called me and told me the units are on backorder. So a new delivery/installation date of 12/11/19 is scheduled to align with unit availability along with accessories required for installation. Delivery team shows up 12/11/19 in time window without required accessories that were in online purchase order. They had in their instructions to only deliver and haul away old units. Now I have an uninstalled washer and dryer sitting because BB's system didn't convey correct information to deliverer/installers. After holding 30 minutes I talk to BB customer service and the lady specifies it was an error on their part that has been happening quite frequently. Okay, I appreciate accepting responsibility but now she says they can't schedule future delivery/installation of until the delivery guys close out there manifest for todays delivery. My wife and I will no longer under any circumstance do any future appliance business with BB after this chaos.

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Eric - 1 d 5 h ago

0

Never buy anything that you need to be installed. We bought a gas range and gas dryer on 11/26/19 and they were to be delivered and installed 11/30/19 between 11:30 and 2:30. I went out for coffee and breakfast and at 9:36 the delivery guys called and said they were 3 minutes away. I said it was great that they were early but I wasn't home, my GF was so I called her to meet them. By the time I got home (5-7 minutes) they had the two items unpacked in the street and our old range pulled out in the kitchen. Great you think. Well it's a 100 year old house and there isn't a gas shut off at the range (the dryer has one) so while I was looking for it in the basement, the one guy asked for a paper towel. He proceeded to disconnect the live gas line at the stove and stuff it with the paper towel. ( this is not a practice they are supposed to do, they should have walked away and leave us to get a valve put in) The whole house smelled of gas, we had to open all the windows etc. While this is going on, the other guy is trying to hook up the dryer. They didn't use the new vent or gas line we were required to buy from Best Buy. He said the vent wasn't long enough, and the hose didn't fit we needed reducing couplings. ( guess they don't carry proper parts/tools) Long story short, the dryer didn't work because they twisted/kinked the existing line that gas didn't flow to the dryer. We didn't know that and BB decided to just replace it, so another day to wait for an exchange. The delivery people came with a new dryer on 12/4/19 and showed me the kinked hose, they didn't replace or fix the install only said they didn't have the correct hose/vent etc. So back to BB now to say I want the dryer picked up I'll go somewhere else. Which I did for the same price. BB came 12/8/19 to pick up the dryer, new dryer installed 12/10 and I'm still waiting for my refund of the dryer. I'm glad our house didn't blow up.

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upset Mom in Maine - 1 d 8 h ago

0

placed an order from Best Buy on Nov 28th and when I ordered it said I would receive my items on Dec 9, received notice that items were shipped on Dec 4 and given a tracking number, tracking number would give me any info, Dec 9 came and still no package, I called UPS and gave them the tracking number and they stated they had no record of receiving anything from Best Buy, so therefore there was no package to be delivered, call cust serv (and spent an hour on the phone and was unable to chat on web site as it was too busy and not one available) call routed to out of country and person with broken english told me package was delivered Dec 9, this really irked me as I DID NOT RECEIVE any package, he tried checking and then said I could reorder (this gift I was sending to Denver and will now not arrive in time) then he told me items were no longer available UNBELIEVABLE I am totally disgusted...........I called again several times and was on hold for over 30 min each time!! to no avail again.....I guess I will have to order from Amazon.......customer service via phone stinks!!!

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Frustrated - 1 d 15 h ago

1

I got terrible service at the Glendale,Ca store. Employees need classes to update or increase their knowledge about products/systems and how to refer customers to a correlating department.

Please inform your employees that there is such a thing as a multifaceted adapter micro usb to hdmi port cable. An employee stated did not exist. I found a $6.00 hdmi cable in the tv department, instead of $25.00 in the computer section that the employee insisted I couldn't find cheaper in the store.

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rashaid davis - 2 d 22 s ago

5

ill make this fast people made sure that enough people eyes are on me so don't handle it like u have in the past. share holders and others are not going to continue until you stop. so I tried to get treatment and employee interfered I would like her to keep her job and you to do the right thing good day

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Tom Balbo - 2 d 23 h ago

0

Dear Corie Barry -CEO Best Buy.

I us a HP Photosmart Premium Model # C310a Pproduct # CN 504A Printer .

During the first week in December It ran out of ink. So I drove the 40 mile round trip to your store in Olympia, WA.

Base on the information supplied regarding my printer, a sales person assisted me in finding the needed ink.

I returned home and noticed that one additional cartridge was not include.An HP printer will not function with any missing cartridges. I returned to the store and ask the sales person for the additional cartridge. After another 40 mile round trip I found that Best Buy again issue the wrong cartridge. I returned to the store where upon Best Buy issue me another cartridge. I noticed that the new box was the same as the one I just returned. I mentioned this to the sales person, who said that this box was the only one for my machine. I said it doesn't fit. Well he said then we don't carry the cartridge. I placed all the previously purchased boxes an receipts on the counter and asked for a refund. The sales person said corporate policy does not allow rebates on open boxes. I asked for the Manager who repeated he same song and dance. I said your people gave me the items based on the Printer specks. So now I'm out a lot of money because Best Buy is deficient?. I paid for you expertise and now I'm at fault. The MANGER SAID" that's TOUGH>>>>>

I left the store upset.... and decided to go to OFFICE DEPOT.. unbelievable...I gave them the same info I supplied to Your staff and in two seconds they had the correct cartridge... My printer now works as it should.

You should send your manager to Customer service classes.

My customer Service Pin is 0(hidden) 120519.

Hope the CEO has a better attitude.

PS have a Merry Christmas!

2640 Island Dr NW

Olympia , WA 98502

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Mark Suckalot *****"To a Jew, there is only one thing of value: mone ... 

T-Mobile USA, Inc.
T-Mobile USA, Inc. *****"To a Jew, there is only one thing of value: mone ... 

Safeway, Inc.
Jumps Not impressed with the new store on Crocker Drive in Sacram ... 

Ashley Furniture
No Longer A Loyal Customer 29 yr Customer has had it! The quality of the furniture is  ... 

Dollar General
Regina Byrum I think your district manager Leeann Mercier is extremely r ... 

Walgreens
Harriette Rodriguez By the 1 star rating I see everyone feels the same about so ... 

Delta Air Lines
Na Ronald Haynes

Amazon
MrsSippy When is Amazon going to start their own delivery service? O ... 

Burger King Worldwide Inc
Kathy- Toledo, Ohio I LOVE!!! Your Impossible Whopper! Taste JUST LIKE a BEEF W ... 

Tween Brands, Inc.
Carolina I'm going through a similar situation. I'm trying to send m ... 

Sonic Corp.
Joseph F Rohn Hi,

Groupon, Inc.
Anonymous This is absolutely ridiculous that i can't speak to a human ... 

Macy's
miamigrammy11@bellsouth.net merchandise to the sloppiest lingerie department which is a ... 

Home Depot
Annell Farris Today I had delivery of a washer/dryer, and refridgerator.  ... 

Lowe's
Anonymous have been trying to get someone to come out and measure 2 d ... 

GameStop Corp.
Anonymous Very Disappointed I got double charged due to computers goi ... 

Food Network
Diane Heeeyyyy! What happened to Beat Bobby Flay?

United Parcel Service, Inc.
Abby I will no longer shop online unless I can be guaranteed by  ... 

Bob's Discount Furniture
Silvia They delivered my sectional without legs. It has been a wee ... 

Albertson's LLC
Lidia Starbucks in Albertsons store 165 in Mountain Home Id has t ... 

Circle K Stores Inc
Joshua Lane ashier was very loud, rude, and very very disrespectful to  ... 

Chick-fil-A, Inc.
Alexandra Stanford Well, Chick-fil-A really did it this time. Gotta stand for  ... 

Family Dollar Store
Pamela d hughes I worked from 8:45 am till 7:13 pm on September 27th 2019.  ... 

Domino's Pizza, Inc.
grace I need info for the hiring agency.

eBay, Inc.
Anonymous This 855 number was posted by a filthy scammer.

Autozone
Sunshine FILED MY BBB COMPLAINT TODAY!! Dec 10 of employee trying to ... 

Lg Electronics USA
Nunez p he oven door and the steam from the oven wears the numbers  ... 

Staples
Sally p ustomer's or it employees they would rather protect bad GM  ... 

Dish Network
Jk ustomer's or it employees they would rather protect bad GM  ... 

The Directv Group, Inc.
C zorila om first I had a appointment 8-12 no one showed was on the  ... 

Target
Upset menber hey are all about the customer and making them happy and me ... 

Best Western
Ab jab the Temecula Wine Country Best Western Hotel in CA. We had  ... 

Big Lots
Neil. Kirby hi lm nei l Kirby looking for work il Essxe Junction vt cal ... 

Buffalo Wild Wings
Hector rangel Becareful people, I went to buffalo wild at Washington Ave  ... 

Petsmart, Inc.
Angel Please contact me regarding dogs being sold by a pet rescue ... 

Ford Motor Company
Allen Mulally/CEO *****"To a jew, there is only one thing of value: mone ... 

Nike
Mark Parker/CEO *****"To a jew, there is only one thing of value: mone ... 

Cabela's Incorporated
Richard Cabela's, Inc. *****"To a jew, there is only one thing of value: mone ...