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Best Western International

Rating
0.914286
Web
http://www.bestwestern.com
Address
6201 N. 24th Pkwy.
Phoenix, AZ
85016
Contact
Lawrence Cuculic
Role
SVP and General Council
Phone
(602) 957-4200
Fax
(602) 957-5641
Employees
1,015
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tjakko - 11 d ago

0

Best Western St Catharines Ontario Canada does not believe they need to abide by local codes and laws. There antiquated fitness and pool areas do not meet code standards in many area, The quality of work is that of a poorly trained handyman. The local government for many previous years have provided substantial grants to update facilities to accommodated the handicapped but nothing has been done in these areas. Cleaning of the area is extremely poor and in some areas non existent. Complaints to staff and management are met with a laugh. Complaints to the municipality that much of the facilities utilities due non meet code are meet with the same indifference and they can not make the owner bring the facility to code which should have been done when it was built. This week i asked the owner to provide alternate handicapped parking due to resurfacing of the lot in segments. The owner told me that no accommodation was being provided and if i complained to the local authority my membership to the club would be revoked. So if your a handicapped person avoid Best Western Hotels unless you want to end up like myself with no place to go to help with my disability because the owners of this franchise also own the other major hotels in town and the only other facility that has the items that help is the Ymca and the price per year is more than double.I would have preferred to have made this complaint to Best Western Management but finding the CEO online was not possible. But if Management would like to discuss my complaint regarding Best Westerns Treatment of handicapped they can reach me at (hidden)

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tjakko - 11 d ago

0

Best Western St Catharines Ontario Canada does not believe they need to abide by local codes and laws. There antiquated fitness and pool areas do not meet code standards in many area, The quality of work is that of a poorly trained handyman. The local government for many previous years have provided substantial grants to update facilities to accommodated the handicapped but nothing has been done in these areas. Cleaning of the area is extremely poor and in some areas non existent. Complaints to staff and management are met with a laugh. Complaints to the municipality that much of the facilities utilities due non meet code are meet with the same indifference and they can not make the owner bring the facility to code which should have been done when it was built. This week i asked the owner to provide alternate handicapped parking due to resurfacing of the lot in segments. The owner told me that no accommodation was being provided and if i complained to the local authority my membership to the club would be revoked. So if your a handicapped person avoid Best Western Hotels unless you want to end up like myself with no place to go to help with my disability because the owners of this franchise also own the other major hotels in town and the only other facility that has the items that help is the Ymca and the price per year is more than double.I would have preferred to have made this complaint to Best Western Management but finding the CEO online was not possible. But if Management would like to discuss my complaint regarding Best Westerns Treatment of handicapped they can reach me at (hidden)

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Anonymous - 21 d 12 h ago

On 18 Apr, 27 pax stayed at Best Western Leoso Hotel Leverkusen (Cologne, Germany). Full payment had been done before the reservation date already. However, on 24 Apr 18, this hotel website cut 500EUR from our company credit card with no notice. When we asked the Hotel with which reason this amount was cut down, they replied due to one room's carpet was wet a little in front of the shower room They said that they had sent that email about this issue to our company upon the group check out. But, the email they sent that information is the mail that our operation does not use and had never mentioned through out our reservation process. If they really want to inform this matter, firstly, the reception & staffs should have informed about the wet carpet when the group check-out, but didn't. Second, they should have sent the mail to the address which reservation was made, but didn't. Third, even if they had sent the mail, they should have waited the confirmation from our side or follow up our decision, but didn't. We must say 500EUR is not little amount, they should wait or follow up our confirmation. Fourth, they sent the wet carpet photo with no proof of date and time and say that our clients did. But how could we know if the staff watered on the carpet and made up as if our clients did. Thus, we assume they have no sincerity. Fifth, the deduction amount they had done to our company was too much, it was 500EUR which is more than 4rooms rate even though this issue happened only in one room in a small area and we stayed only one night. We must say this is too much. (They mention that this large amount was cut because the room could not rent the room for several days. Is it possible? We know the carpet can be dried shortly within a day if they use carpet dryer. This solution is our limited knowledge. We believe that for the developed country like Germany and international brand hotel like Best Western will have better solution to dry the wet carpet within an hour or short period. The point is the amount they had cut down was totally unreasonable. Sixth, the team leader of the room division [Sebastian Buresch, Teamleiter Rooms Division,Tel.: 0214/ 383-380, +492143830, (hidden)] (who must be responsible of this card deduction) avoid our phone calls ( whenever we called they say he is at the meeting, we called 4days continuously) and when we sent the complaint email about this matter, he doesn't care and failed to reply our mail (we follow up this complaint every day via phone and mails). He replied twice (also this reply is made due to continuous phone calls) and both time he keep telling he sent the mail about this matter (but as I said above, the mail he sent was not used in reservation process and had never been mentioned before). Instead of giving solution, he just say what he did. Seventh, we sent the complaint letter formally and informally, but they didn't take any prompt nor slow action. We had to call for 3 or 4 days and followed up mails to get their solution. When, the reply is received it is not satisfactory and unreasonable and no solution is given. Thus, we are totally unhappy about the Best Western Leoso Hotel Leverkusen (Cologne, Germany)'s way of solving this issue. As we are travel agent, we had used Best Western Hotel Brand in Several Countries but had never had this sort of issue and had never worked with this unreliable partner. We hope you would give the best solution for this matter.

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Lolita Inman - 23 d 10 s ago

0

I will never stay at another Best Western Plus.I had made reservations in March for June.The property said you can email for special instructions.Not only did I email,I called the property every month and asked about checking in at 1 instead of 3.On the day of arrival,I talked to the receptionist and a manager on duty about the early check in time,they both were rude and ran my debit card at 12noon and when it declined they cancelled my room and never called me

I had lost my original debit card and had gotten a new one between the reservation and arrival date.I will be posting the treatment on Facebook so they whole world can see how your employees treat customers.

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Dino ponce - 32 d 3 h ago

1

We reserved room from Thursday to Sunday and would not let's us check in drove 57 hours to get here from New Mexico was so tired made us wait wait wait for room then when gave us one three hours later said I had to pay 35 for early check in when I reserved it for day got here the lady in from was just giving a head time place stuck bad was old never will stay here again bad service no customer service at all manager did not even come talk to us

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Anonymous - 32 d ago

0

We reserved room from Thursday to Sunday and would not let's us check in drove 57 hours to get here from New Mexico was so tired made us wait wait wait for room then when gave us one three hours later said I had to pay 35 for early check in when I reserved it for day got here the lady in from was just giving a head time place stuck bad was old never will stay here again bad service no customer service at all

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Donna B - 32 d ago

5

My family and I (7 of us) were traveling from Pennsylvania to Florida on June 1st. We had previously made hotel reservations at another hotel chain in Columbia S.C. and upon our arrival there we had a horrible experience which ranged from no linens on the bed to being given an occupied room and walking in on people! We promptly left that hotel and my husband decided to try and drive the rest of the way to Florida. A few hours later we were just so exhausted and cramped that we needed a room. We stopped for gas and saw a nearby Best Western. We decided to try and see if they had 2 rooms for an affordable price and thankfully they did. This was in Walterboro, SC. The rooms were very clean and comfortable. Every staff member we saw greeted us with a smile. The next morning we went down for breakfast. Let me tell you that they have a gem named Joann working the breakfast area and she is amazing!!! We were also very happy to see that they had a sign stating there were gluten free options available as we have 2 children with Celiac disease. She said she would make them whatever they wanted. When we checked out the gentleman was so pleasant (maybe his name was Brian, not sure). What started out as an awful night turned into something better. We got our needed rest, some food in our bellies and then we were off to finish our drive. I can't say how much this meant to us. Thanks so much to the Best Western on Sniders Highway in Walterboro, SC.

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Anonymous - 33 d ago

0

Recent stay at Best Western Plus at 601 Dingens St in Buffalo New York. We stayed for 5 days and on two days the room was not cleaned at all. I had to go the front desk ( after being out of the room all day) and get towels and toilet paper. I tried to reach the owner( Mr.Patel?) or a manager during my stay to lodge complaint. I was given Manager's ( Dakota Ashton) email and number. I left Several messages on Mr. Ashton's cell number and called the front desk several times trying to reach him or Mr.Patel. He never bothered to respond to my messages. When I , was finally able to reach Mr. Ashton, several days after I checked out, he was EXTREMELY RUDE AND UNPROFESSIONAL. He actually stated some garbage about it being lndustry standard not to clean rooms nightly. And that since I booked on line through Expedia at a discounted rate, there would absolutely be no credit given for the lack service. Mr. Ashton then hung up on me when I tried to call again he just kept disconnecting the call. This was a innapropriate and juvenile response. I think Best Western Corporate should be aware of the inadequacy of the front line people representing their corporate image.

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Concerned Guesr - 35 d 17 h ago

0

Best Western 2445 North Frontage RD Vicksburg MS, we checked this evening, Sunday, June 10, and I was excited to see that our room was adjacent from the indoor pool. I could not get into the door with my key card and was told by another patron that the front desk clerk locked all entry doors and you had to walk thru the front office to get in the pool. I approached the front desk and she stated it was for her safety and would not unlock them. This is a concern due to a fire hazard. If the front office caught fire, we would be locked in the pool area and could not get out. Now I do not want to swim for to this safety Hazard! Very unsafe! I wanted to go back in the front office and tell her that if this was a concern she should not work here. Not worth it!

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June Mitchell, M.Ed. - 45 d 13 h ago

0

We recently stay in our hometown Alexandria, LA. We have traveled all over the country; including Hawaii, but at this Best Western was the most horrible experience!

We have our high school reunions there! Also a few years ago, I gave my husband his 66 birthday in a suite; during my 45th reunion! My husband had his 50th year reunion there two years ago!

Also my family has had our reunions there for years; but because of the substandard quality and the below-average service, we are moving our reunion to another hotel! At our family reunions there is usually about 500 people!

During breakfast on Sunday, the Atrium area was filthy! I asked the lady who was working there to please clean it up! She murmured and walked away!

The counter where the waffle machine was placed was completely nasty! Once again, she walked over and looked at it and walked away! Additionally it was 9:35 and breakfast was until 10:00! There was no waffle mix in the waffle canister! I made her aware of it but she didn't say anything! Another guest asked her and she told her that she needed to get the cook to make some more! Once the cook came out, she told him not to make too much! It was only 9:35!

Because the breakfast area in the Atrium was nasty and dirty, we had to buy our breakfast for the remainder of our trip! Floors were not swept, tables dirty and Waffle tables dirty and nasty!

To substantiate my review and criticism, I am attaching pictures!

Also the ice machine across from our room 145 was not working! However, when I called the front desk, the clerk didn't even know there was a ice machine there! She told me she would have the maintenance man check it out! He never came! I later found out that there was another ice machine around the corner from our room! Additionally, our was never cleaned for the entire stay of 4-days!

Also the outside doors which led to courtyards were broken! The maintenance man finally fixed it on Sunday night!

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X L Fly Now travel - 81 d ago

Please assist Date : 26 April 2018 Best Western International 6201 N. 24Th Parkway Phoenix, AZ 85016 USA Contact no: (hidden) Dear sir /madam Re : Comm Cheque not deposited Please assist us in issuing one cheque for the total outstanding cheques issued by yourself to Fly Now Travel and Tours as our commission .Our accountant had left the cheques in his draw and did not deposited it timeously as a result all cheques are stale. You could pay EFT payment into our bank account. All cheque issued by yourself is in our possession and we could courier it to your office if needed arises. Our banking details: First National Bank Branch code: 250737 Account number: (hidden)5 Swift no: FIRNZAJJ Ref: ( your name ) Post it to our Physical address 38 central street Houghton Estate Johannesburg (South Africa) 2091 P O Box 42349 Fords burg 2033 Date: 13 April 2016 Check no 432833871 Client no 25594 Amount USD 6.49 Date: 13 July 2016 Check no 432902040 Client no 25594 Amount USD 29.32 Total :35.81 USD Kind regards Shashi Narotam ______________________________________ Directors: Y P Narotam, S P Narotam, P Narotam, D Narotam Company Registration Number 2012/169454/07 38 Central Street, Houghton Estate, Johannesburg P O Box 42349 Fords burg 2033 Tel : (hidden) FAX : (hidden) E-Mail : (hidden)

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Tammi, PA - 87 d ago

1

We checked into the BW in Culpeper VA last night apon waking this morning we found a bedbug in the bed that was crawling on the sheet when my daughter woke up. I took the bug with me in a cup to check out an asked to see a manager but was told that he was across the room in another area an that the worker showed the bug to housekeeping an would show the manager that was at 7:20am this morning an I am very disappointed that I have not heard from any management as of yet. Was in room 247 Folio#21736

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Anonymous - 91 d 18 h ago

I would like to make a complaint annonymously regarding an employee. Who do I contact? This is in response to issues of hostility at the location in Long Beach on Pacific Coast Highway. The perpetrator is a male hispanic, standing about 6'1", dark brown hair, looks to be between the ages of 35-45. He glares at people, gossips, and is generally toxic. If there is a better way to address this issue, I would like to be informed.

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Anonymous - 118 d 32 s ago

I want to speak to corporate about the best Western in Fairfax Virginia on chain Bridge Road. The jet of the management or owner does not want to fix the fountain in the pool due to a malfunction. I think this is laziness on their part. Why on earth would you not want the hotel to have another attractive feature. Personally I want to make this my hotel and I want this owner and or manager to fix the fountain for future pleasure it when I come during the summer especially that even run it during the winter. This is an older hotel and it needs extra draws for customers. Contact me (hidden).

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Pete Rennie - 118 d 9 m ago

Best western sucks anymore,we stayed in Lincoln Citys paid over 100.with the rewards program and we reserved the room on line.over the phone,the man said no refunds,and we got stuck with not 1 but 2 trashed rooms,with spidersI got pictures,I want a full refund,i sent this to corporate and still no call.3/21/2018

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Double WOW - 116 d ago

5

Why does no one in America know how to write? Makes me said to be an American. Stay in School America, get your read on. You may end up on a hotel site writing ridiculous complaints over cheap hotels lol.

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Zyclone-B - 115 d 8 h ago

0

@ Double WOW,

Doze iz der nig genes at work?

What branchob de hoomun tree dat be??

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MOM - 115 d 8 h ago

0

"...get your read on..."????

HA HA HA HA HA----- LMAO.

Another fly on a horses ass.

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Wow - 116 d ago

4

Learn to write and then maybe your odd complaint will make more sense,

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Monsanto - 115 d 8 h ago

0

@ Wow,

OY VEY, OY VEY. I was gassed seven times.

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Mrs. Lilly Johnson - 126 d ago

0

People beware!! The best western in Black River Falls, WI not only has a mold problem, but is invested with mice. The mattresses are only old rusty springs, covered with foam & then covered with a mattress cover. The GM is very dishonest, makes up lies to cover incompetence. Employees are made to work 10 or 12 hr shifts, everything is coveted up or masked.

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Kat - 131 d ago

0

Myrtle Beach hotel manager was very rude to me on the phone. I called Corporate Headquarters to report it. They apologized for her rudeness. However they said that my reservations 5 months from now cannot be corrected. He said I would have to wait till AFTER I drive 2,000 miles and see if a King room is available! I booked a King room but they put me in a double queen. It was their mistake and they are not willing to fix it!

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jim - 133 d 14 h ago

0

wife and daughter had to joliet for a doctor's appt for my 19 month old granddaughter and had my 6 month old grandson also with them. when she booked the room she requested a crib. They arrived and they were told that they only have one crib in the whole hotel and it was being used. I can't understand how it's a family friendly place

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Rusticcowboy - 135 d 15 h ago

Rumor has it that you have folded concerning the NRA. I just want to let you know, I am not an NRA member, but I am a gun owner and I intend to stay a gun owner. I'm sick and tired of you gutless wonders - every time these idiots on the left decide that guns kill people, not the people pulling the trigger or they pull out the race card to "win" an argument that you are stupid enough to fall for it. I may be only one person, but I can guarantee I will NEVER stay at a Best Western again. And I hope there are many more that feel the same way. We may have the power to hurt your pocketbook, too!!!!!

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Ddeb1 - 135 d ago

Exactly Rusticcowboy.

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