Information, reviews and public commentary for US companies

 

Big Lots

Rating
1.282609
Web
www.biglots.com/corporate/
Address
300 Phillipi Road
Columbus, OH
43228-5311
Phone
(614) 278-6800
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Joe - 2 d 36 m ago

0

I love Big Lots. Love the products they have. Spent over $3000 there in 2017. Would have exceeded that this year but not after what happened last night. The products they sell that come from China never seem to have all the piece in them. Last night was the last straw for me. Had to go back to the store twice for parts that were missing. 3rd time the manager in the store hung up on me so I drove there and asked her why she hung up on my. She was totally rude and I eventually gave them the whole piece back. I love this store but will never set foot in one again.

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Anonymous - 12 d 16 h ago

Hi! I went to Big Lots in Lafayette Indiana to shop of course...but I had use the bathroom in that store. After I was done and coming out, this lady comes up to me accuse me stealing her cellphone. There's was never a cellphone there I stated her. If I did see one, I would had report it to the store. Well its their manager Brandy. She made me take everything out of my purse and looked inside herself. I never felt like a criminal in my life. She didn't see it in there and stated to me, that her co worker dial the number and it ring but couldn't find it. Ok if you heard it, it should take you to the location to it. But its not In my possession so why you harassing me? I will never shop there again, you never accused someone till you seen it that it happened on camera. She is not educated to manage a business as I could tell as I'm have been a manager myself at another retail store. Sad

She had long black hair and chubby lady with no manners....

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Anonymous - 13 d 7 h ago

0

Big Lots on Merrill Rd in Jacksonville, FL 32225 is full of prejudice managers and some employees. Many issues has occurred from the manager belittling and being very rude to SOME employees in front of customers and when not in front of customers......very unprofessional to say the least. However, the occurrences were dealt with by the employee just simply overlooking ignorance and being respectful to his/her elders as he/she was raised, but he/she definitely knew the stopping point to the unnecessary unprofessionalism toward them. When an employee is faulted for markdowns that a more seasoned employee gives orders to complete, and the seasoned employee also performs markdowns. Apparently, management never explained markdown procedures to the employees. When it was explained that the seasoned employee gave orders to complete the markdowns and it was asked will she also be investigated, the answer was she would be "talked" to. The store apparently has a reputation of inventory being showed in the system, but the item is nowhere in store per one of the furniture specialists......RED FLAG #1. The reasoning was one of the employees could have taken it. Well, maybe the more seasoned employees are getting away with the stealing, and leading the new employees into a trap to be investigated to take the eyes off of them because the new employees don't know any better due to them not being trained any better or properly. Well, the seasoned employee whom gave orders to complete the markdowns was walking home from work one day with a shoulder bag full of stuff. Maybe she had a bag full of manager unauthorized markdown items. The new employee was given an amount in the double digits to pay in losses for the markdowns that she was advised to markdown as settlement, but months later received a notice of hundreds of dollars needing to be paid for the "fee Big Lots paid to investigate." Really?? Per the manager, the store is investigated by Loss Prevention multiple times per year due to issues with items in the store being missing/stolen.....RED FLAG #2. Well, just maybe you all will get to the very bottom of ALL OF this stealing, missing items, etc if you would clean house in the entire store down to management, and start fresh with honest managers on down to their stealing constituents. The new employees are hired, and there to be set up because they are not being trained properly ON PURPOSE.....it's a cover-up and setup. ALL of these Loss Prevention issues over the years. However, the newer employees are suspended/terminated, BUT ALL of the seasoned employees are STILL THERE with these issues ongoing???........RED FLAG #3. Investigate secretly and properly at ALL levels with this store, and you will very soon find out who's really who, and who's really doing what. Make sure there are cameras ALL THROUGH THE STORE AND ON THE OUTSIDE BACK OF THE STORE that cannot be avoided, touched, and/or modified by anyone including management in the store, and can only be done by Loss Prevention on Corporate Level from the Corporate Office. If this is already in place, this form of security/surveillance may need to be revisited for improvements. Thank me later!

I have been a Big Lots shopper for many years, but from reading some of the familiar complaints along with other complaints, and after firsthand experience of some employees' and managements' lack of morals and honesty; it is truly sad to have such unprofessional individuals being on the front line of representing Big Lot's core values. Definitely, if you don't get to the very bottom of the Loss Prevention issues, the store will be closing its doors SOON.

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Anonymous - 13 d 11 h ago

0

itt tech support sucks !! they dont help and give attitude i have to fight and argue for assist. step up your game biglots!

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Anonymous - 15 d 18 h ago

0

i am a former employee of the Conway SC biglots. This company is a joke to work for you cannot get your W2 forms when you no longer work here.

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Natalie Acker - 18 d 6 h ago

0

I am a previous employee at the Gresham Big Lots and was treated as if I were scum, I was belittled to the point that I could not show my face back in the store or the area, I am suffering due to the assistant manager and his disgusting ways. My mental state is so brittle I am to fearful to call and see what I can do about him or to even get my W2 form! My email is Natalie . Acker 29 @ gmail . com. If anybody can help me with the process of filling complaint.

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District manager of big lots - 16 d 19 h ago

I am here waiting on a couch that was supposed to have been raged. My X wife which is 80 yrs. Old her grandson just passed away sat. She sent me out to pick it up and they cannot locate it now 80yrs.old has to call customer care to match the purchase..and come out to to the store.big

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Connor Swann - 17 d 8 h ago

1

I was a former employee at the big lots in front royal Virginia. My issue is the fact I am missing 100+ dollar check it's been months and I still never received it, but it took no time to get my last check there of 25 bucks. Ive called several times but no one wants to help.

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L - 18 d 14 h ago

0

Feb 3rd around 1pm The furniture boss in Salem Oregon stared at my chest while "assisting" me. Creeped me out. I will never go back to that biglots.

Flagged for review. 
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Joni - 22 d 12 h ago

0

Bought a couch an chair n toledo Ohio an had to return it twice cause it ripped an mangment is rude an wouldn't let us return even with warnty

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Charlotte Robinson - 31 d 16 h ago

I am a Big Lots employee and i have a complaint about my manager. You can reach me at (hidden). Thank you.

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Anonymous - 32 d 15 h ago

1

I went to the big lots store I Suffolk Va. The first thing I want the lay away was a go replace. I was told they are seasonal so l could not lay it away. Then l would a chest a draw. I was told the one I wanted was being did continued. I shop at big lots often. Until now I don't know if I will . I believe a sale is a sale, why are there stipulations on marking money. Your business lose over five hundred dollars you because of stipulatio. Bad business. I would like a response to these comment. (hidden)

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4514 - 50 d 11 h ago

Store management at 4514 in Henderson, NV needs to be investigated because they are rude and don't treat employees fair.

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Unhappy employee - 51 d 10 h ago

Store 4514 is located in Henderson, NV

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Unhappy employee - 51 d 12 h ago

Store number 4514's management is horrible. Managers are causing a hostile work environment, scheduling is unfair and there is favoritism. I feel like I can't talk to management about anything because I'm afraid of repercussions.

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Anonymous - 67 d 13 h ago

1

I just want you to know store number 4449 and there management are being rude and disrespectful to employees and are tampering with work schedules after their posted for the week and without there knowing or knowledge that he's doing it and todd needs to be informed of that and it's illegal and i was former security guard in Salem Oregon 50193 and i'm an employee there.

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Angela - 73 d 13 h ago

0

Very upset. Ordered offline as a gift for my mother in law for her birthday on 11/28/17. Was told my estimated delivery date was 12/6/17-12/11/17. My order got to me on 12/6/17, which was great. When I opened the package, I realized they had sent me the wrong product. I immediately called customer service and was told to keep the product that was sent to me for the inconvenience and that they would get me the proper item sent to me. Two days went by and I heard nothing, so I called again on 12/8/17 to check on this situation and once again was told that my item was waiting to be shipped and they hadn't heard a response from the warehouse. The excuse I was given was that it was very busy (which I assume was the reason the wrong item was sent to me in the first place, which is not a good enough reason for the run around.) I ended the phone call being told I should hear from someone on the next day. Two days later, still no word. I decide to call again in hopes that my annoyance would yield results. Mind you, every time I would call they would state that my item was already shipped to me and I would have to re-explain the situation, which would lead me to believe that things weren't being properly documented or taken care of. On this phone call on 12/10/17, I was told again that the warehouse hadn't responded yet. So I asked if there was some other way to get the communication to warehouse in a more efficient way, and was told that they usually get a response fairly quickly, but that once again they were very busy. I was told by the woman on the phone that she would put a second request in and that I should here something by the next day. Go Figure, it is the next day and instead of receiving my confirmation that the proper item is being shipped to me, I am sitting here writing about this horrible experience. I feel like I am constantly getting the run around and all I want is the item that I paid for.

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Angela - 70 d 11 h ago

0

I would love to reply as saying, I finally got my package delivered to my house today, and was very excited to open it, to only find out they sent me the WRONG ITEM AGAIN!!!!!!!! They had the nerve to send me the same wrong item they had already sent me once. Beyond done, and will never order online from them again, because they clearly don't know what they're doing.

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Demetrius - 74 d 4 h ago

0

My manages name david monika patty and lori. I have a 3 year old baby boy and he's been in the hospital for a varius illness and he still has it i told them i couldn't work because he was back in the hospital and I'm not gone make i even called them ahead of time and told them but they all say its not an excuse i still have to come in to work because they need me but my baby need me too and he's very sick I'm sorry but my baby comes first in anything when it comes down to him being sick and i think they are going to fire me because of that.

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Chrissy - 76 d 15 h ago

0

The manager at the Big Lots in Murphy Nc #5209 needs to be re evaluated. Such a hostile woman i have not heard anyone give a positive experience at this store. Last time i was there i waited 45 minutes for someone to help me get a christmas tree and i just left. i asked the manager 3 times with no success. I guess i interuppted her texting time each time she said very hateful someone would be there when they have time. Guess 3 people in the store is to much to handle

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Tanya Smalls - 76 d 16 h ago

5

I love the DC/MD Big Lot Stores and customer service was pleasant ,very good.Store manager always address any concerns any of my family or neighbors had so far the past ten years.

I hope you dont leave our area.

Tanya Smalls

142 42nd Street NE # H14

Washington,DC

20019

(hidden)

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Big lots 0458 - 77 d 8 h ago

0

the big lots store in Elkins West Virginia needs investigated. The furniture manager cusses customers and has no clue what he is doing. The only reason he got his job is because he is buddies with the store manager that walks around the store all day with his cell phone in his hand. Purchased and chair wasn't asked when I would like to pick it up because wasn't on stock and they put whatever date they want. I feel sorry for the employees at this store. Probably will never buy any furniture here again. They had an great furniture manager that went above and beyond to help you and they got rid of her to make room for managers buddy that doesn't know what he's doing. Then was told that the district manager was at the store and he said that they would just ignore my complaint to corporate and wash it under the rug.

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Debra Sharrow - 82 d 15 h ago

1

Went to Big Lots in Winter Haven Florida with my daughter to make a large purchase. Living Room set and Dining Room Set. We were told the items were not currently in the store. We could not be pay for them, have them ordered, or pick up next week. Because that was company policy, and they never know what they will get in on the next shipment. AND, they could not sell the floor models. And was told the last manager got fired for ordering products for customers. WTH ?? This female manager was very rude and made us feel like we were interrupting her day. If what she said was true this is the next store to go under. BIG FAIL,BIG LOTS. I won't go back.

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Anonymous - 83 d 12 h ago

I'm so disgusted with the manager in the Laguna Hills store. He thought he was doing me a favor and going out of his to give the deal that was already in place. Thank goodness an other staff member stepped in and supported me in what i was saying, because after 20 minutes of trying to prove it this manager was so upsetting, and I still did not get the discount I was promised. I did call the corporate office but they were just as bad. I'm now looking into getting some legal advice.

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Anonymous - 83 d 17 h ago

Big Lots Hicksville NY's furniture department is lying to customers and selling sofas that are not in stock.I paid for 2 crosstown sofas on Nov.23nd and today I'd Dec. 1st.I STILL DO NOT HAVE MY SOFAS after being promised them 3x and going into the store another 3x.They are running a three ring circus over theft her and the associates and managers are all clowns.What an embarrassment.Shame on you Big Lots!!!!!'

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