Information, reviews and public commentary for US companies

 

Big Lots

Rating
1.222973
Web
www.biglots.com/corporate/
Address
300 Phillipi Road
Columbus, OH
43228-5311
Phone
(614) 278-6800
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Westlane biglots Stockton ca - 11 d 11 h ago

5

they only have a few good employees i always go in there i went to buy some furniture and i was seating there for almost 5 min noone came and said nothing i finally got helped and she was just about to punch in if i remember her name was desire and she apologized and it wasnt her fault she got there after that she stayed and made sure i got all the help i needed explained the price hold progressive i walked out happy

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Fedup - 11 d 12 h ago

0

Big lots in Stockton .ca 4105 two or three of there managers are rude that store is all about gossip they are always giving there friends or people they like more hours down grading other associates and to top it off the head manager knows and just looks the other way and they never give credit when it due take credit them selfs and recently the male manger hire girls he finds attracted and is involved with one associates. Its unstable always unprofessional and it makes u not want to work. Its unfair how there running that store and are racist working there is like high school

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Brenda gaddie - 12 d 8 m ago

3

Do I send my payments to Oh.or is there a closer place other than the computer I don't do computer

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Anonymous - 16 d 13 h ago

I have never been one to really go into big lots. We recently acquired a contract to do floors.. The manager with an accent is not only crass and rude he treats us like we are beneath him. His own employees say ugly things when he not there. The first three months we not only sat and waited in the parking lot for someone to show up, when he finally did he would nit pick our work with only an hour left to clean. They complain about dependability but they are not dependable. They complain about informing them of changes but they don't return the favor. Of course he doesn't tell others of his own behavior. I lost my temper so bad, that I disgraced myself in the parking lot with him.I called back after calming down to appoligize, but of course he didn't apologize back. If he hasn't have been ugly to begin with, I would have never spoke out. I recently talked to several local businesses and they all said the same thing. We are the second floor crew he has treat like crap. I hope they change contracts soon. Of course to hear him tell it, the blame is all ours. I will never shop at a big lots after this experience. If we are beneath him to work, my money is to.

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Lealani P - 80 d 8 h ago

5

My first visit to Big Lots and I needed help in the furniture dept. Debra S. was very helpful in getting our needs met. After, we got home and started to put the dresser together we discovered that we were missing the handles. I called Debra and she was so concerned, she offered to drop the missing parts off to our home after work. Sure enough there was a knock on our door and there was Debra with the missing parts. She was so apologetic that there were missing parts. Now that is SERVICE, how can you top that for great customer service. Employees like Debra are hard to find.....Iam from the Big Island of Hawaii, and we are known for the Aloha Spirit, well here in Denver you have an example of that in Debra S.

She works at the Store #1920 in Englewood Market Place 139 W. Hampden Ave. Thank you again Debra JOB WELL DONE!!

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Pie - 22 d ago

Debra should be sent to corporate headquarters to run the company! She evidently is the exception to all other stores!

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P Evans - 22 d 38 s ago

1

Big Lots get your act together please!! Today is the last day of your friends & family sale. I tried numerous times and numerous credit cards(all in good standing) to purchase an outdoor sectional sofa to no avail. YOUR WEBSITE DOES NOT WORK! It is overwhelmed due to the volume (as recording mentioned when calling customer service). It's not my credit cards, it's your website! I even had a friend try to order for me with their card and same message! It's your website!! Customer service was also unable to place the order for me and got same message! Customer service transferred me to another who took my information and promised I could keep the 20% discount but would take them 24 hours to investigate and get back to me. Unacceptable!! My concern is the item may sell out! No one was able to rectify and place my order - why? I do a lot of online purchases via Amazon, Overstock, Wayfair, etc. Sorry you cannot compete with this type of no-service! Your customer service reps were very nice but looks like your company has their hands tied when it comes to helping the customer. Looks like you just may have lost a $700 order and a customer! Tisk! Tisk! I'm giving one star as the reps were nice.

And some of these post are 97 days old and some with profanity brings me to question if you, Corporate, even look at these postings! Get it together or stop trying. Clean this site up too!

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Shops there alot - 119 d 3 h ago

3

Employees damaging floor model entertainment centers, kitchen islands, dinette sets in progress putting them together at the Lebanon, Ohio store. There is a fireplace entertainment center marked down due to damage. Employee states customers ramming it with carts, kids misbehaving. I told them no way a cart would have done that kind of damage that someone would have had to hit it really hard several times.

The employees were putting together a dinette table rustic faux they put it on an ottoman and left it there the whole time I was there .The kitchen island was damaged so bad he doors would not close one at a time you had to close them same time and could not close it without the shelf in it. The side tray would not stay up as the piece that held it up was broken. Getting back to the faux table I had gone back the next day and it was on the floor display damaged on the top. Now I know why they left it upside down on the ottoman until I left. The employees damages that one also in putting it together for display then they mark them down blame customers for damage. Hog wash it is. Alot of furniture being damaged in that store by employees being negligent not customer carts. I'm going to buy my furniture items at a different Big Lots not the one in Lebanon , Ohio. They were helpful and courteous but deceitful in how the stuff was damaged.

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Lebanon Big Lots - 116 d 17 h ago

5

Shops there a lot,

Thank you for reaching out! We're sorry to hear about your negative experience in the Lebanon location, but honestly we think you're a temperamental cunt and that you should get the fuck out of our store and never return. Seriously, fuck off you ugly ass soccer mom cunt. We hope you crash your car lmao

Sincerely, Lebanon Big Lots management :)

Flagged for review. 
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harry - 115 d 4 h ago

5

Big Lots??????

Is this how you allow your employees to speak to your customers? I hope you identify this one and fire them immediately!

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Karl - 115 d ago

Harry, although that comment may very well have been posted by a Big Lots employee, it certainly was not an official comment from that company. This is NOT a Big Lots website, and that poster was most probably just an internet troll.

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Anonymous - 24 d 5 h ago

The big lots timberlake VA store manager worse up seen he very dispectful

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Harley - 51 d 16 s ago

0

Listen you uneducated ass hole. Your mother should have crossed her legs and drowned your ass. How old were you when you could tell you we're different than all the other little girls?

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Never again - 36 d 12 h ago

0

Recently took my mother into the Big Lots in the Lebanon area in PA. We were looking at sofas... We were greeted by a man, who then told us that the other girl working would help us apply for credit.. etc.. my mother applied for their credit card, and was told they needed further information.. which was expected.. I asked the girl how much they charge for delivery and was told they use an outside service, and that I could call them and ask for a price... so.. we continue looking at the sofas.. I call the number for a price.. no one answers.. I leave a message... (poor service already) ... so now... I have questions and want to discuss buying a sofa and love seat and want to just pay cash.. .. no one is around... I goto the register.. and theres a huge cow bell brightly painted orange.. so.. I ring the bell.. thinking this is some weird way of customers letting them know they need service... no one comes back... I ring the bell about 3 more times.. aggressively... no one... I even start looking at the phone to see if I can figure out a way to use the loud speaker and ask for someone to report to our location. FINALLY the girl comes back... now earlier I had asked her a question about something, and she told me that the guy that greeted me was the manager... but when I asked to speak to him, all of a sudden SHE became the manager... she apologized, said she was in the back unloading a truck... really?? I demanded to speak to the manager.. at this point.. I was beyond pissed... the manager guy comes out and I explained how I had been standing there for quite sometime waiting for someone to come back out.. (I never left the department.. so why would they abandon a potential customer) ..

I explained how I had rang their bell numerous times for him to tell me that they do not use that bell for customers to ring for service... ok.. but after hearing it 4 times.. youd think maybe youd check to see why someone was ringing it... and.. dont have it readily available on the counter... any way... I proceeded to explain to the manager how poorly I was serviced... and advised him that they just lost a cash furniture sale... about 20 minutes after I had left a message for the delivery guy.. he finally calls me back... and I explained to him how due to the service I received, he just lost money in his pocket.. trickle down effect ya know... I also expressed that he needs to give the stores his pricing so that people do not need to wait to hear from him regarding his delivery fees... for me, and others, this is a huge deciding factor... The delivery man explained that the store should have been able to give me a quote, and that the store should have called him...

Anyway.. my point it is... Big Lots... I did buy furniture that day.. and paid cash... but it wasnt from your store... and quite frankly.. when I need furniture, or anything else for that matter, it will not be from that store...

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Nina Simmons - 48 d ago

0

I would like to pass along something that happened at your Winchester, VA, store on Labor Day. I am a handicapped lady of 78 years old and require a scooter or wheel chair. Fortunately, you have one wheel chair there, which has been broken and repaired by what looks like a shade tree mechanic. I also walk with a cane. The wheel chair is in terrible position with the foot pedals barely off the ground. I had a basket on my lap, my cane propped on my foot and upon checking out, I told the cashier that I'd like her to take a complaint and ask management to get a scooter for the store. She was really quite uncaring and told me that they had a wheel chair and could do nothing until Headquarters decided the store needed one. I reminded her that I knew they had a wheel chair and that I was sitting in it. She was just a little bit rude, so I take this opportunity to tell you that you really could improve this store for handicapped people. I have shopped here for years and years, and still the "junky" wheelchair is all you offer for handicapped customers. I have been handicapped for about 6 years now. Very hard to always get someone to push you in a broken down wheelchair. We've used it when the foot pedal was broken and dragging on the floor. For cripes sake, if you can't get a scooter where a customer can have a large basket, how do you expect us to shop there? Salvation Army has wheel chairs that are better than the one you have there now. She told me to rate you, but I lost my ticket when I unloaded my purchases, so I've resorted to this e-mail. I had a $41.00 bill with all this stuff setting in a basket and on my body. Pitiful. My e-mail address is: (hidden) and my phone number is (hidden). Gabes is nearby and has several scooters. I have vowed not to shop at your store anymore. Why should my feet hurt from having a four legged cane setting on them, a basket full of merchandise loaded on my lap and up to my chin trying to keep it from falling in the floor---impossible to shop when you have filled basket, and then to deal with a rude cashier who can't see I'm sitting in your one and only junky wheelchair and not even to offer a kind word is about the pits for me. Sorry, but I'm telling you like it is. Visit this store and do a shopping spree in that terrible piece of junk.

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Janice Hayes - 112 d 7 h ago

1

My son Dan, who is the associate on my cc went to a Big Lots in Reno,Nevada close to his home on Saturday the 30th of June to purchase a outdoor umbrella and I few others things and when he went to check out the card said declined. He tried 3 times and was in the store for over an hour finally the store called me to use my cc. I got a Big Lots card just over a year ago and it was paid in full. My son used his card last July to purchase some furniture and used the same card and had no problems with it. I called customer service today and they said that the number on my son's card should have been the same as mine but it wasn't his card number is 5304-7610-0458-0691 and mine is 7788-4012-4906-3507 there has been no other credit cards sent to me and how was he able to use the card he has last year to purchase the furniture. My son was inconvenienced for over an hour because of this and I some how want some kind of compensation for this, or after the bill is paid, I am going to cancel the card, your reply on this matter would be greatly appreciated.

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Anonymous - 112 d 4 h ago

You should probably take the credit card numbers off this post. People can use them to make purchases.

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Harley - 51 d 21 m ago

0

They sure as hell can't use it at Big Lots.

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Anonymous - 112 d 3 h ago

Janice, you should immediately phone your credit card provider and inform them that you posted those two card numbers in an open public forum. You may need to cancel those cards and get new ones.

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Shaby - 57 d ago

0

Hi, I live in Las Vegas Nevada. I walked into a big lots store this morning with my mom to buy some stuff. When we got to the register we had a bleach at the bottom of the cart that my mom had forgotten to bring out , we were not done and the cashier was still scanning, which she did an aweful job. The store manager walked by and called the cashier telling her out loud that we have a bleach at the bottom of the cart, like we were trying to steal it!!!! I spend almost $200 at the store what gives her the right to turn around and in front of all these other ppl in the store talk that way and make me look like that!!! I am so upset and I can't believe you guys would have someone like that being the manager!! I had a coupon that I wanted to use as well , while I was looking for my coupon the cashier scanned 2 curtains , the sign out there said buy one get one half off, it didn't come out that way so she called the store manager and she didn't even try to approach me she talked to the cashier the whole time and said the curtain in on sale so it doesn't qualify for half off!!

So rude and such a bad experience. I hope someone removes her from that store. This is store #4501 Las Vegas Nevada.

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Mike Lane - 60 d 12 h ago

0

I am a guest at the Embassy Suite in Knoxville, Tennessee on Parkside Drive. Last night, August 22nd, 2018 Big Lots had a corporate event at this Embassy Suites Hotel. I got to witness some rude behavior by the Big Lots employees at this event. During the course of the evening, I saw a very polite Embassy Suites Staff deal with a belligerent group of Big Lots Employees (approximately 25) who ate an entire meal and drank multiple alcholic beverages and then refused to pay for it. At the end of the evening the police had to be called to enforce that Big Lots pay for their dinner. The Big Lots employee made acomplete spectacle of themselves by drinking too much and by also being rude and obnoxious to other guest in the hotel. At one point during my dinner with my wife, I was so astonished by their behavior, one of the Big Lots employees asked "What are you staring at"? I informed this person, I wasn't staring, but I was concerned if everything was alright, as they interupted my dinner and spoiled the evening for me and my wife as well. I am quite sure a crude hand gesture was directed toward me by one of the Big Lots employees.

This was an embarrassing evening for Big Lots and a great evening for Embassy Suites as they conducted themselves politely and with self control. My wife and I both have shopped at Big Lots in the past, but if this is the type of behavior this company condones, I certainly won't be shopping there anymore.

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Gwenevere Adams - 60 d 15 h ago

0

Gwenevere Adams,I am trying to get in touch with Mike Schlonsky,I have talked to Les.is the only District manager's name was given to me not a last name this is in reference to a phone call to the police after going to your store here in Summit County on West Market I am trying to resolve this issue without any resolve on your you all part I've tried to call the operator does not answer the phone the only thing that's been told to is that L es said that he's done or corporation that is big as yours and a manager's only resolve is to call the police when there's no belligerents no fighting or anything for a customer is not good this has to do with illegal dumping and a dumpster on my property but it had your boxes with Big Lots name on it so if upper management could give me a call to resolve this issue this is not a threat I do not want to protest your stores but for a manager only resolve is to call the police when illegal dumping in the dumpster where I work and everything in that have Big Lots name on it and only came to the store to get help with it and less has not called me back and they mediate manager at the store call the police on me for no reason this may not sound like it's worth calling but Mike could you please give me a call at (hidden) I'd appreciate it thank you

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Nobody - 70 d 17 h ago

0

Hi i love big lots because its almost like shopping at target but not with all the hassle of big stores, so my grand daughter. Wanted a baby doll and she being a black American i looked on your shelf and you had rows and rows of Caucasian dolls on the shelf and i felt devalued with my dollars and not catered to because their are black American that give. You there money but i cant by a black doll. So right away i wanted to tell my ftiend how. -BIG LOTS. Felt about their black dollars. So please put some Black DOLLS ON YOUR SHELF. I will be back. To view your SHELF. And Reynoldsburg Columbus Ohio.

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Courtney - 75 d 8 h ago

0

Went to the store in West Palm Beach on Tuesday, August 7th. Was making a purchase of an item that included 3 parts, one of which was missing from the packaging. The store manager came over, and i explained that there was one missing and the response i got was simply "yeah sometimes they go missing or other customers remove them".... that is not a solution to my problem. He then explained there were more of the items in the back to which i asked him to check if they included the missing part... he came back empty handed and said "yes we have them". When i asked him to get me the missing part since it was supposed to be included in my purchase he said that they were on a pallet and he couldn't get them because the regional manager was visiting that day. He said i could come back later in the week with the receipt to get the missing piece. What kind of store manager inconveniences a customer by asking them to come back at a later date to get something that is missing from a purchase but is IN THE STOCK ROOM?! I will never shop at this particular store again.

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Dan - 85 d ago

I went to my local big lots here in alpena mi. To get the 24 of water on sale none on the floor so ask sales lady on the floor if any left she went to check came back dropped it in my cart ask how many I needed told her just the one her response came back thank god think that was very rude I know it was heavy but still no excuse to say that glad I didn't ask for more I just went and checked out I shop there often shouldn't be treated that very rude

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