Information, reviews and public commentary for US companies

 

Big Lots

Rating
1.061776
Web
www.biglots.com/corporate/
Address
300 Phillipi Road
Columbus, OH
43228-5311
Phone
(614) 278-6800
General profile image

your stores are dirty and your company deceives customers by giving out faulty information. Also you do not answer your customer service lines.If we do manage to get through we are left on hold for an excessive amount of time only to be disconnected. Your company sends out misleading emails to lure us into your stores. I have saved three such emails. When I asked mana Big Lots^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Big Lots^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Big Lots^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Big Lots^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 32 d 9 h ago

your stores are dirty and your company deceives customers by giving out faulty information. Also you do not answer your customer service lines.If we do manage to get through we are left on hold for an excessive amount of time only to be disconnected. Your company sends out misleading emails to lure us into your stores. I have saved three such emails. When I asked mana

; ;l ; ; ; ; ; ; ; l;l

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Anonymous - 29 d 9 h ago

ouch I leased from big lots . The fabric / material is absolutely terrible and I'm extremely disappointed. I've email twice and have been calling customer service but never any response to either. Customer.,., ., ., '; ' ' '

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Diana Lund - 7 d ago

0

I'm in the same position I will never ever shop there again

General profile image

Anonymous - 28 d ago

off welcome email for joining went to the store and your site was down, so no barcode, your store manager in Canoga park said no barcode no 20%. Not my fault your site is having issues. After waiting 20 minutes to even get help I was turned away for my rightful discount, so during these tough times if 20% is worth losing a customer, so be it !!! Shameful customer semmnnmnmnmnmnmn

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Anonymous - 25 d 11 h ago

s not available they claim that it never was however they took our money and never told us that we went to go pick it up very disappointed and somebody needs to do something about it when I conta.,. ,., .,

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Anonymous - 20 d 10 h ago

a shame tht from geogia to north caroline none of the store have no ga,.,.,.,,.,.,.,

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Anonymous - 19 d ago

is absolutely horrible. You wait on hold forever and then you get nothing resolved. Ordered a table over a month ago and haven't received it. This is not the way any place should be doing business. I will be reporting this to the better business bureau. Never again will I buy anything from this company. No wonder they don't take PayPal, they want to keep your money and not sen,m,m,m ,m , ,m

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Anonymous - 18 d ago

I went to Big lots in Livingston county and I was told I couldn't enter without a mask! First off it's not mandatory by the state you were a mask and second of all nobody should be able to tell me I have to wear a mask! I will say this company just lost out on a lot of money from me my five children and my parents and other family members! Walmart doesn't even make you wear a mask!!!!.. ,. ,. , .

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Anonymous - 17 d ago

BIG LOTS IS A LYING CORPORATE!!!!!!!!!! They lied to me about the approval of their credit card to try and get more money out of me. DO NOT TRUST BIG LOTS. they will scam you., , . ., . .,

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Anonymous - 12 d ago

Lots Memorial Day ad in newspapers states Summer waves pools on sale. I called over 15 stores in my region and none had these. Is this an a scam to get people in your stores, knowing full well manufacturers had none. Sm,m,m,m,m;l;l;

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Anonymous - 11 d ago

Your telephone service at corporate is awful. I tried three times and you just can't get through to ,m ,m ,m ,m ,m ,m

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Diana Lund - 7 d ago

0

I so agree with you this place is a hot mess!!

General profile image

Anonymous - 5 d 35 m ago

y after I had already canceled the order, they too said the order will be canceled so Big Lots can issue a refund never happen. I'm Currently still waiting on a dinning table to be delivered I order all this in April it's now June and I can't get Big Lot's customer service to help me. My bank shows the full amount of $2500 has been taken out by Big Lot's I just need my table and a refund for the living room furniture and delivery fee I paid for. This is unacceptable

General profile image

Anonymous - 13 h 54 m ago

was not aware of that policy..

Now here's the problem she's African-American I'm white and it didn't make sense she didn't see what I had she just insisted on I only got one off so I came back to your store and I looked on the shelf and I took a picture that is no limit sign..

We are having Revolution ...Protesting ..& So on

, ,. ., ,., .,., .,

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Anita - 1 d ago

0

I like to file a complaint regarding discrimination at your store I was in the standout checking Lane putting my items on the shelf turn around to grab some Red Bull and another cashier 12 feet away asked what item that I have to Of without knowing what I had..My Casheir name Fernando he told her gloves she said I can only get one box..Fernando was not aware of that policy..

Now here's the problem she's African-American I'm white and it didn't make sense she didn't see what I had she just insisted on I only got one off so I came back to your store and I looked on the shelf and I took a picture that is no limit sign..

We are having Revolution ...Protesting ..& So on

on I'm from Los Angeles California your employee work for a corporation she is not entitled to bring in politics to the store and make somebody feel bad.. or make up any policy that she feels like because I'm another race... I'm grateful to the manager and he tried to make me feel good but the damage is done.... the way she behaved does not make sense her name is no Nayiko..

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Robert Fish - 1 d ago

Will never buy any furniture from big lots again. Bought a recliner that broke in less than a year and the protection plan. The chair broke in Feb and started the process on the plan and here it is June and still no resolution, just the same run around every week when I call.

General profile image

Anonymous - 5 d 5 h ago

0

I did a large online order, my order was a complete mess, I've call several time was on hold for 45 to hour each time, I tried emailing and I got no response. I canceled part of my order because it was taking a month to get the items never got a refund I had to keep calling then I get an email and call from the delivery company after I had already canceled the order, they too said the order will be canceled so Big Lots can issue a refund never happen. I'm Currently still waiting on a dinning table to be delivered I order all this in April it's now June and I can't get Big Lot's customer service to help me. My bank shows the full amount of $2500 has been taken out by Big Lot's I just need my table and a refund for the living room furniture and delivery fee I paid for. This is unacceptable and the customer service is horrible. I see why there are several complaints with the BBB mine will be one.

General profile image

Diana Lund - 7 d ago

Never in my life have I been so disgusted in a store. I bought a couch it was defective I got another piece that one was defective I have a store credit and I can't get a couch because you have none in stock. You won't sell me the floor model I found the store who has the couch they sold their floor model. You're making your workers call other stores waste your time when there's other people in there that need help the guy was on the phone with me for an hour calling other stores to find this couch yet he has it sitting there. It's a tease you can't purchase a couch that sitting there you can't order the couch that sitting there and you can't buy the floor model. The store manager was so rude to the furniture guy trying to help me I think you need to retrain him. His name was Gary and I don't think he should be treating the man who's trying to find the couch for me and talk to him that way. I don't know why you just don't close off your furniture section you don't have the product clothes that sectioned off because you're wasting your employees time and they're getting frustrated with the furniture department. I will take my business elsewhere and I'm going to close my credit card. I know nobody will contact me you have a rating of a number one which is bad. I'm a very unhappy customer I am closing my credit card. I have spent over $2,000 there in the last year maybe even four thousand. I'm done unless you can fix this which I know you can't!! DONE!!!!!!

General profile image

Anonymous - 11 d ago

0

Your telephone service at corporate is awful. I tried three times and you just can't get through to anyone

General profile image

your stores are dirty and your company deceives customers by giving out faulty information. Also you do not answer your customer service lines.If we do manage to get through we are left on hold for an excessive amount of time only to be disconnected. Your company sends out misleading emails to lure us into your stores. I have saved three such emails. When I asked mana Big Lots^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Big Lots^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Big Lots^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Big Lots^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 32 d 9 h ago

your stores are dirty and your company deceives customers by giving out faulty information. Also you do not answer your customer service lines.If we do manage to get through we are left on hold for an excessive amount of time only to be disconnected. Your company sends out misleading emails to lure us into your stores. I have saved three such emails. When I asked mana

; ;l ; ; ; ; ; ; ; l;l

General profile image

Anonymous - 29 d 9 h ago

ouch I leased from big lots . The fabric / material is absolutely terrible and I'm extremely disappointed. I've email twice and have been calling customer service but never any response to either. Customer.,., ., ., '; ' ' '

General profile image

Diana Lund - 7 d ago

0

I'm in the same position I will never ever shop there again

General profile image

Anonymous - 28 d ago

off welcome email for joining went to the store and your site was down, so no barcode, your store manager in Canoga park said no barcode no 20%. Not my fault your site is having issues. After waiting 20 minutes to even get help I was turned away for my rightful discount, so during these tough times if 20% is worth losing a customer, so be it !!! Shameful customer semmnnmnmnmnmnmn

General profile image

Anonymous - 25 d 11 h ago

s not available they claim that it never was however they took our money and never told us that we went to go pick it up very disappointed and somebody needs to do something about it when I conta.,. ,., .,

General profile image

Anonymous - 20 d 10 h ago

a shame tht from geogia to north caroline none of the store have no ga,.,.,.,,.,.,.,

General profile image

Anonymous - 19 d ago

is absolutely horrible. You wait on hold forever and then you get nothing resolved. Ordered a table over a month ago and haven't received it. This is not the way any place should be doing business. I will be reporting this to the better business bureau. Never again will I buy anything from this company. No wonder they don't take PayPal, they want to keep your money and not sen,m,m,m ,m , ,m

General profile image

Anonymous - 18 d ago

I went to Big lots in Livingston county and I was told I couldn't enter without a mask! First off it's not mandatory by the state you were a mask and second of all nobody should be able to tell me I have to wear a mask! I will say this company just lost out on a lot of money from me my five children and my parents and other family members! Walmart doesn't even make you wear a mask!!!!.. ,. ,. , .

General profile image

Anonymous - 17 d ago

BIG LOTS IS A LYING CORPORATE!!!!!!!!!! They lied to me about the approval of their credit card to try and get more money out of me. DO NOT TRUST BIG LOTS. they will scam you., , . ., . .,

General profile image

Anonymous - 12 d ago

Lots Memorial Day ad in newspapers states Summer waves pools on sale. I called over 15 stores in my region and none had these. Is this an a scam to get people in your stores, knowing full well manufacturers had none. Sm,m,m,m,m;l;l;

General profile image

Anonymous - 11 d ago

Your telephone service at corporate is awful. I tried three times and you just can't get through to ,m ,m ,m ,m ,m ,m

General profile image

Diana Lund - 7 d ago

0

I so agree with you this place is a hot mess!!

General profile image

Anonymous - 5 d 35 m ago

y after I had already canceled the order, they too said the order will be canceled so Big Lots can issue a refund never happen. I'm Currently still waiting on a dinning table to be delivered I order all this in April it's now June and I can't get Big Lot's customer service to help me. My bank shows the full amount of $2500 has been taken out by Big Lot's I just need my table and a refund for the living room furniture and delivery fee I paid for. This is unacceptable

General profile image

Anonymous - 13 h 54 m ago

was not aware of that policy..

Now here's the problem she's African-American I'm white and it didn't make sense she didn't see what I had she just insisted on I only got one off so I came back to your store and I looked on the shelf and I took a picture that is no limit sign..

We are having Revolution ...Protesting ..& So on

, ,. ., ,., .,., .,

General profile image

Jeff - 12 d 4 h ago

1

Big Lots Memorial Day ad in newspapers states Summer waves pools on sale. I called over 15 stores in my region and none had these. Is this an a scam to get people in your stores, knowing full well manufacturers had none. Shame on you.

General profile image

Anonymous - 17 d 4 h ago

0

BIG LOTS IS A LYING CORPORATE!!!!!!!!!! They lied to me about the approval of their credit card to try and get more money out of me. DO NOT TRUST BIG LOTS. they will scam you

General profile image

Rhonda Hall - 18 d 42 s ago

I went to Big lots in Livingston county and I was told I couldn't enter without a mask! First off it's not mandatory by the state you were a mask and second of all nobody should be able to tell me I have to wear a mask! I will say this company just lost out on a lot of money from me my five children and my parents and other family members! Walmart doesn't even make you wear a mask!!!!!!

General profile image

your stores are dirty and your company deceives customers by giving out faulty information. Also you do not answer your customer service lines.If we do manage to get through we are left on hold for an excessive amount of time only to be disconnected. Your company sends out misleading emails to lure us into your stores. I have saved three such emails. When I asked mana Big Lots^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Big Lots^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Big Lots^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Big Lots^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 32 d 9 h ago

your stores are dirty and your company deceives customers by giving out faulty information. Also you do not answer your customer service lines.If we do manage to get through we are left on hold for an excessive amount of time only to be disconnected. Your company sends out misleading emails to lure us into your stores. I have saved three such emails. When I asked mana

; ;l ; ; ; ; ; ; ; l;l

General profile image

Anonymous - 29 d 9 h ago

ouch I leased from big lots . The fabric / material is absolutely terrible and I'm extremely disappointed. I've email twice and have been calling customer service but never any response to either. Customer.,., ., ., '; ' ' '

General profile image

Diana Lund - 7 d ago

0

I'm in the same position I will never ever shop there again

General profile image

Anonymous - 28 d ago

off welcome email for joining went to the store and your site was down, so no barcode, your store manager in Canoga park said no barcode no 20%. Not my fault your site is having issues. After waiting 20 minutes to even get help I was turned away for my rightful discount, so during these tough times if 20% is worth losing a customer, so be it !!! Shameful customer semmnnmnmnmnmnmn

General profile image

Anonymous - 25 d 11 h ago

s not available they claim that it never was however they took our money and never told us that we went to go pick it up very disappointed and somebody needs to do something about it when I conta.,. ,., .,

General profile image

Anonymous - 20 d 10 h ago

a shame tht from geogia to north caroline none of the store have no ga,.,.,.,,.,.,.,

General profile image

Anonymous - 19 d ago

is absolutely horrible. You wait on hold forever and then you get nothing resolved. Ordered a table over a month ago and haven't received it. This is not the way any place should be doing business. I will be reporting this to the better business bureau. Never again will I buy anything from this company. No wonder they don't take PayPal, they want to keep your money and not sen,m,m,m ,m , ,m

General profile image

Anonymous - 18 d ago

I went to Big lots in Livingston county and I was told I couldn't enter without a mask! First off it's not mandatory by the state you were a mask and second of all nobody should be able to tell me I have to wear a mask! I will say this company just lost out on a lot of money from me my five children and my parents and other family members! Walmart doesn't even make you wear a mask!!!!.. ,. ,. , .

General profile image

Anonymous - 17 d ago

BIG LOTS IS A LYING CORPORATE!!!!!!!!!! They lied to me about the approval of their credit card to try and get more money out of me. DO NOT TRUST BIG LOTS. they will scam you., , . ., . .,

General profile image

Anonymous - 12 d ago

Lots Memorial Day ad in newspapers states Summer waves pools on sale. I called over 15 stores in my region and none had these. Is this an a scam to get people in your stores, knowing full well manufacturers had none. Sm,m,m,m,m;l;l;

General profile image

Anonymous - 11 d ago

Your telephone service at corporate is awful. I tried three times and you just can't get through to ,m ,m ,m ,m ,m ,m

General profile image

Diana Lund - 7 d ago

0

I so agree with you this place is a hot mess!!

General profile image

Anonymous - 5 d 35 m ago

y after I had already canceled the order, they too said the order will be canceled so Big Lots can issue a refund never happen. I'm Currently still waiting on a dinning table to be delivered I order all this in April it's now June and I can't get Big Lot's customer service to help me. My bank shows the full amount of $2500 has been taken out by Big Lot's I just need my table and a refund for the living room furniture and delivery fee I paid for. This is unacceptable

General profile image

Anonymous - 13 h 54 m ago

was not aware of that policy..

Now here's the problem she's African-American I'm white and it didn't make sense she didn't see what I had she just insisted on I only got one off so I came back to your store and I looked on the shelf and I took a picture that is no limit sign..

We are having Revolution ...Protesting ..& So on

, ,. ., ,., .,., .,

General profile image

Anonymous - 19 d 4 h ago

0

Customer service is absolutely horrible. You wait on hold forever and then you get nothing resolved. Ordered a table over a month ago and haven't received it. This is not the way any place should be doing business. I will be reporting this to the better business bureau. Never again will I buy anything from this company. No wonder they don't take PayPal, they want to keep your money and not send the product!!!

General profile image

anthony b - 21 d 31 m ago

2

it a shame tht from geogia to north caroline none of the store have no gazebo

General profile image

Richlene Gannett - 26 d ago

0

Purchased 10 x 12 hard top gazebo 5-7-2020

Went to pick it up the next day it was not available they claim that it never was however they took our money and never told us that we went to go pick it up very disappointed and somebody needs to do something about it when I contacted the store she just said she didn't know what to do about it that she call us as soon as one came available that's totally unacceptable they should have had one available before they took my money something needs to be done about this

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