Information, reviews and public commentary for US companies

 

Big Lots

Rating
1.555556
Web
www.biglots.com/corporate/
Address
300 Phillipi Road
Columbus, OH
43228-5311
Phone
(614) 278-6800
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Anonymous - 2 d ago

I work at the big lots in lumberton and the boss repeatedly gives me one day a week to work. Im not the only employee who gets one day a week.

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Anonymous - 11 d 24 m ago

I was @ the store in Gardena of off Roscranse and Crenshaw.. Buying some stuff for the house when, I look to my right' their was a huge rat the size of a cat!!.. I couldn't believe it! Sii walk towards were the rat ran to,. wish it was towards the bread, section" I look toward the bottom and their was rat feces is!!! I began to take pictures! Then I asked if I Could talk to the "manager"., they paged him twice' he never came out!!.. I told the cashier to tell him "I was going to report the store and him"!!

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Irritated in Panama City, Fl - 14 d 8 h ago

0

I was not happy when I asked the cashier if she would hold a toy for my son until two hours later and was rudely told no and she would only hold it for one hour and no longer. I then asked to speak with the manager and he came up and rudely interrupted me in mid sentence and again said no way that it would not be held longer than one hour. Then I asked who his supervisor was and he then again chimed in and cut me off a third time and said but she will tell you the same answer. I was so disgusted and realized that they were petty, rude and nasty. I don't like being disrespected and talked to like an illiterate child. That policy is pathetic and ridiculous. I don't plan to go back and even if I did want to buy that toy I will buy it from a store that wants to make my shopping and buying experience a positive good one. Not make a huge deal out of some small detail like another hour of hold time. Most stores believe in accommodating their customers and that the customer is always right. What has happened to good old fashioned customer service? I walked out of there and was determined to not go back. I did not like their rude, unhelpful, nasty treatment and negative attitude and their obvious determination to not help you with their arrogant attitudes and rigid irritated demeanor. The girl at the register slammed her drawer shut and sighed and threw my change at me just because I wanted to speak with her manager. It was awful, avoidable and unappreciated. Keep your junk and I will shop elsewhere and that is no problem!! BTW, your prices have gone way up and even beyond the competitions prices. I thought you were a discount store???

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Alex - 65 d 13 h ago

0

nasty shopping experience around 6 15 pm on 11 14 2016

long time costumer and a big spender until that day I was rudely harassed by a new employee because I had a backpack with me. In the past I was never bothered or fallowed around the store because I had backpack with me I had done business with this store for over 7 years and spend thousand of dollars there. so I decided to refused to accept the lack of professionalism and not deal with it when I finally got a hold of the evening manager he made matter a lot worst he acted like a mad man and got loud and ignorantly rude until a point I decide to leave and not ever give my business to that location because they acted more like kids them adults. the behavior was unacceptable all the way around until a point that I will never return to that location and let my close family and friends not to do business with that store. sad to said I do understand that stores have policies but they never enforce them with me in the past and why now. I don't have a problem complying with new rules and regulations. but I have a issue when people are rude unprofessional and nasty with me or other costumers period. this could it be all avoid with simple politeness and respect with human skills not trying to be hyper defensive in front of a new employee and other costumers. but the damage is already done and there no turning back any more they lost my business for good along with other people as well too just because some people can't act they age or be professional at the work place.

820 Water St, 16335 Meadville, United States

(814) 333-2515

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irishrose. - 23 d 16 h ago

the problem with a lot of Asst Managers at stores like Big Lots, Family Dollar, Dollar General is that they type of stores is not where these people want to be either a Store or Assistant Managers for they usually have their sights on stores like Target and higher. But that still does not excuse them from treating you the way they did. I have worked in a Big Lots and did not like the furniture department but never let the customers know that I tried to help them when I could but when it got to a point that I could not answer their question I made sure to find someone who could help them with completing the sale since I could not ring on the register in furniture.

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Anonymous - 24 d ago

0

So, I started at West Columbia, SC Big Lots. In our interview the day before we were warned of the Assistant Managers nasty demeanor. Even told if we were sensitive we should probably not work there. Desperate for work and knowing my excellent people skills, I accepted the job. First day there I was told to watch cashier a while. She rang up 2 customers and gave it to me. No training what so ever! She walked away and the Assistant Manager A showed me once how to print labels and had me putting out stock in between customers instead of learning register and return policies. Very non professional man! I tell the cashier he is exttremely rude to me and she says, oh hes an asshole to everyone. I told her that I have seizures from stress and he needed to lay off some, I mean I had only been there a couple hours........Needless to say, I woke up in an ambulance! Black eye, bloody nose, bruises and almost needed stitches in my lip. Thank you A! Three days later, I decided to give it one more shot. No problems most the day until A came in. Fussed at me for not restocking my bags, hadnt had time nor knew where to find ANYTHING! Needed help with register....in a handicapped voice he said "read the screen" which I was, word for word. Been in retail 20 years, including Management and uave never seen such non caring, un professional people. To B the manager.....I would have respected a Manager that did not subject his employees to a KNOWN asshole. Please, call the people in the class I was in....they will tell you truth!

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Ex employee - 29 d 3 h ago

0

Have you no compassion for people. How can you make people work till 10 pm on Christmas Eve. I am glad I no longer work for you or shop your store

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LaVerne Poston - 30 d 10 h ago

4

Why did you stop carrying the boxed snickerdoodle cookies at Christmas. I used to get them every Christmas. This is the 2nd year I havent found them with the boxed cookies in your store. They were very reasonably priced and delicious. Could you start stocking them again or give me the brand name and the company that made them. Sincerely, LaVerne Poston.. email address: (hidden)

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Stephanie - 35 d ago

I am a new employee at Big Lots. My first pay is to be this Saturday. I requested a pay card for my pay; however, I was unaware that I had to sign up for it (no one told me and gave me instructions on how to). So, my first pay will come by check in the mail. Are there any employees for Big Lots that can give me an estimated time on how long it takes for checks to get sent out? I have been told by management "If you get a check mailed to you ... who knows how long it can take for you to get it".

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Marisa - 31 d 4 h ago

I chose the same option to receive a paper check it has been 4 weeks and i still havent gotten paid. Im callimg corperate to complain today

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Mamaw - 37 d 12 h ago

Yes. I have worked for this company altogether. For. 24 years. And I'm really upset. To think. That our store will be open till 10:00. Christmas. Eve. When I first came I to the company. On. Holidays. We. Closed at. 6:00 p.m. and on Sundays. To. At 6:00 pm. You know. You big guys can have family time with your families on holidays. While we. As. Associates. Work all holidays. Is it to much to ask. That we close. At 6:00 on Christmas eve. Or even on. Sundays in the past. This company. Was all about their associates. Now it is like we don't even exist. If you would check your sells. After a certain time on Sundays. And. Holidays. You would see its nor worth staying open like this I'm sure I'm not the only one who feels this way. So. While you and your families. Enjoy Christmas. Eve. Together. Think of your associates. Not being able to be with their families. Look. At it. This way. Would you enjoy working on Christmas eve. I think not. Retail is nothing but all. About money. Money. .

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DOROTHYP - 38 d 8 h ago

0

I WANTED TO BUY THE WHITE FIRE PLACE THAT IN THE PAPER THIS WEEK $549.00...BIG LOTS PUT THE FIRE PLACE IN THE "RICH PEOPLE AREA"FM1960 IN HOUSTON...MONEY IS ALWAY GREEN..I LIVE IN HOUSTON,HOUSTON IS A LARGE PLACE..I HAVE TO DRIVE 55 MILES IF I WANT TO BUY ONE..WHEN THE RICH HAS TO GO RIGHT DOWN THE STREET..THIS NOT RIGHT..ITS INSTORE ONLY ITEM MODEL FP-1612 I AM GOING TO MAIL THIS COPY TO CEO OF BIG LOTS....CORPORATE OFFICES...& POST IT ON FACE BOOK 12/13/16

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Brenda provost - 43 d 17 h ago

1

I was in your fern creek store today we shop there quite often.i was very diquested today there were 2 women at the register and didnt acknowledge us because they were talking about the schedule and looking at it the one lady finally started checking us out then would quit and go back to looking at the schedule i got my money out and when she got my change out she held it in her hand and went back talking to the other worker. I usually dont complain but this was on called for i have worked retail all my life i know this is not the way you treat people this behavor is rude

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Anonymous - 44 d ago

3

I am a common WELL paying customer at the Torrington Big Lots in CONNECTICUT, and the last 3 times I have gone into the store there is a new cashier "Krystal", she is always on her phone, is very rude to me and my family...she also wheres the most inappropriate clothing, she is pregnant as you can tell but I don't think that excuses the need for a uniform that every other employee wears, where her extremities of breasts and her bottom are not hanging out. It used to be such a friendly environment...I have complained to managers before but she still works there!!

I am appalled.

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Sue - 49 d 45 s ago

0

In the newest store in Dover DE, very nice BUT MANAGER is messing around with other managers and it has created a very HOSTILE environment, therefore making it EXTREMELY hard on its employees. That place is a lawyers dream!

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Matthew - 51 d 15 h ago

Very disappointed in this year's holiday ads. Liked the other girl better. Deanna,the Italian looking girl.

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Joni - 54 d ago

2

Yes hi! I came into the store to purchase some furniture the other day, but I had the most terrible experience! The young lady's name was Diana, and she was absolutely crude to not only me, but to her fellow co worker! I was asking a question about furniture and she wasn't giving me any full answers! The young lady that was working, Jessica I believe was helping me out! She came over to the furniture desk and helped me out! Diana however did not. She had a complete attitude problem with me and was telling me that I can just go look everything up online or do it myself! When Jessica came over to help, Diana told her that she didn't know anything about the furniture department and that it was a huge mistake and a huge problem for her to be in it or helping with it. And I pulled Jessica to the side and told her thank you and to keep up the good work! That Diana chick has a serious problem with this Jessica chick, and it's pretty easy to tell! And it's embarrassing when she says that out loud and everyone starts to look all funny at both of them. I think Jessica needs a promotion or raise for her absolute great help and hard work she put into helping me get my furniture out and leading me to the direction of what was better for my purchase as to the leasing program! I think something needs to be done about Diana's attitude and crummy job as a furniture associate. That attitude and calling out of a fellow employee out loud in front of everyone is uncalled for! Jessica helped me out the whole way unlike Diana! Absolute rude customer service from her. I think this needs to be known pronto about how other employees are treated by management, because she was wearing what looked to be a management shirt. Thank you for your time, and I appreaciate the help in getting this resolved.

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Anonymous - 72 d 21 h ago

https://www.yelp.com/biz/big-lots-ross-township-pittsburgh?hrid=sJ0mbBfc6xzHPt2N9saz8A&utm_source=oshare

Please read my post

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Cheated Shopper - 74 d ago

4

I noticed some other customers have had the same problem that I'm having now. I've been using my card for years and getting rewards then all of a sudden my email has been turned off so I don't get coupons. I have shopped in the store probably once a month for the past 2 years for a girl's school and I have not gotten any points in almost 1 year. Wonder why that's going on?

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On La Riviera - 97 d 14 h ago

0

Went to Big Lots on La Riviera and as my baby got out of the car I noticed a NEEDLE on the ground next to a little purse. My husband went and told 3 employees and the security guard and not one person came to get it or check they stood in the doorway pointing and talking then went back inside. My baby came running out and we blocked him from stepping on it. My husband grabbed a pair of my hospital gloves and picked everything up took it into the store to give to the guard and he said to throw it away.

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Betty peaks - 102 d 4 h ago

I need Betty peaks, fax number,thanks,Mr.whittington

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Sheila - 113 d ago

0

Do not ever buy furniture at biglots it broke and the manager over all biglots his name is ray will not contact us going on 2 months

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KATHY - 1 y 236 d ago

5

I DO NOT GET ANY REWARD POINT AT ALL I GO TO THE STORE AND SPEND ANY WERE FROM $60 TO $100 EVERY TIME I GO IN THE STORE WITCH IS OFTEN. AND I AM BUYING COUCH FOR $650 AND I WOULD LIKE TO GET MY REWARD POINTS. I LIKED IT MUCH BETTER WHEN YOU GOT THE REWARD RIGHT IN THE STORE WHEN YOU SPENT SO MUCH . MY CARD SAYE'S AT THE STORE MY EMAIL DOES NOT GET ANY REWARDS . COULD YOU PLEASE FIX THIS AS I HAVE BEEN LOSING A LOT OF REWARD POINTS FOR A LONG TIME. I LOVE THE STORE. A BIG SHOPPER KATHY LARAIA

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Mrs. Brown - 2 y ago

1

On 11/28/2014 My family and I paid a visit to the Big Lot's located on 2128 Ft. Worth Ave Dallas, Texas 75211. We noticed that the Security Guard followed us throughout the store while on a couple of aisle's he came un-comfortably close to our person while making direct eye contact in an angry demeanor. He wore a smirk on his face very taunting espression directed at us in particular! We were made to feel very un-comfortable! I complained to the store Manager "Nesly Molina" who I feel was very un-caring and very un-professional by making this comment " you guys don't look like yall came here to steal" her comment was totally out of place as well as very unnecessary to even be said! I informed her that I would be contacting the Corporate Office. My family and I spend big money with this particular business on a regular basis! I (we) were made to fill very unappreciated and not at all valued customer's that we apparently are not! :-( I would appreciate if someone from the Corporate Office call me back and allow me to explain further in more detail of the events that took place with their employee's on Black Friday 11/28/2014@ 6:15pm

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JAN - 2 y 228 d ago

0

I try to get reward points. But don't get any. The site won't accept my register receipt. I registered. I get THIS ( it only talks Buzz points ) I spend 60.00 to 120.00 every time I go to your store. I shop at 2 stores. I change the location numbers for each store. I USUALLY FREQUENT YOUR STORES 3 TO 4 TIMES A MONTH............I will be back and tell you more. When I have more time.. I also will

try to contact you. Janet

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