Roughly twenty years ago, I originally got phone service through Bell South. When I moved to a new house, I had my service transferred from Bell South to a company called Supra Telecommunications. Birch apparently bought Supra Telecommunications phone numbers when Supra Telecommunications went bankrupt. I've been with Birch ever since. A few weeks ago I decided to transfer my service to Spectrum and port my number, which I've had for 20+ years to Spectrum. When Spectrum tried to port my number, they were unsuccessful because they said my number has already been turned off with Birch. I called Birch to have them turn the number back on so that I can port it. They said they can't. They said the account has already been closed, and that even if I was to open a new account, I wouldn't get the old number back. They then give me an unbelievable run around telling me the number is owned by Supra Telecommunications, AT&T, and others. Bottom line... the number that I've had for 20+ years apparently vanished into thin air and Birch refuses to do anything about it.
I think it's sooooo wrong to charge a person 70 dollars a month for basic home phone, I don't have anything on it, no caller id, no call waiting, I'm long distance, just local calls. I do have internet, but that didn't go up, ONLY home phone, my bill went from 68.12 to 115.67, with NO warning at all. U can imagine my shock. After looking at the bill I saw that the internet didn't change but the home phone did, went from 34.42 to 81.97. I called to cancell my home phone, ( really don't want to) they said I couldnt. As much as I don't like change, birch isn't giving me much choice.
Our phone bill raised from a constant $36.33, to $49.57 from Jan '16 to Feb '17, & jumped to $67.88, ONLY 1 month later. When I called to terminate, they say it will take another 13 business days to cancel. As of 3/8, that 13 day extortion would allow billing to March 27, so I would have to pay for 27 days of their outrageously inflated phone rates. DO NOT USE THIS COMPANY.
Birch ported my number from Century link without my permission. If they call you hang up. I have been on the phone for over 4 hours with no cooperation from Birch.
Birch Sucks! I've been calling them for the past three freakin days! The recording tells me that my wait time is 1 minute.... I cleaned 3 bathrooms, loaded the dishwasher, folded a load of laundry and threw in another load, vacuumed the bedrooms and swept the garage, still nobody answered!! I finally hung up!!! Cancelling my service for sure!!!!!!!!!!!!
awful service and very rude representatives. the lines are a resale of AT&T and I feel that they are re-selling bad crappy lines.
I have to agree with the others wondering why Birch is in business. Their customer support is non-existent. I fave been without service for by business for three weeks now. Thank God for Skype, Whatsapp and Viber. Call their Customer services and the message say a one minute wait...30 minutes later they answer and tell you someone will call you back. Hold for a supervisor...LOL!! They are "on call", not even on location. And if you think someone will call you back, forget it, it does not happen.
Stay clear of this company. Turn and run...run as fast as you can!!!
RCR Development, LLC
I started with Sage, which later became birch. My intial bill was 50 dollars a month. Fast forward to 2016, my bill was 72. Dollars a month. Top of December my phone lost service for 10 days. They came out so called repaired and phone worked for 2 days. In the end of December. Called during xmas birch was closed for 2 days before xmas and that Monday. So no phone service. I talked with the rep. Asked for credit for days no service. She stated the problem was on me. Mind you I paid for wire service. As a result, iwent to another company service was restored December 28th. Repair service no good.
I have no idea why Birch Communications is still in business. No one is accountable in this organization. Absolutely no customer service and no one returns calls. Please Please, don't do business with Birch. Signed the contract after sales guy showing up on my door step practically everyday however, he disappeared since then with no return calls or emails. I Called the main Toll Free and i received another rude of awakening there too. I just don't believe they even care.
I TOTALLY AGREE WITH YOUR REVIEW. I AM CURRENT CUSTOMER GOING TO CANCEL
Birch communications is a joke! They refuse to be accountable for their actions, so I refuse to be accountable for a bill that was not given proper authorization to be switched in the first place! Taking advantage of the elderly is unacceptable!! When I tried to rectify the situation I was given the run around and I'm done chasing a bill that should have never been incurred in the first place!!!
What email address can a customer use to send notice not to be auto-renewed?
This company has the worst after hours support I've ever seen. The primary line of 4 total has a recording "this number is not in service at this time". The other 3 lines plus fax line are working. All lines are on one account and bill, so errors in their accounting department don't seem likely. This first line takes emergency after hours call in our medical support type business so 24 hour access is extremely critical. I have held for over an hour listening to the same redundant "someone will be worth you momentarily" mixed with various sales pitches. At a little over an hour the recording went to a fast busy type signal and disconnected me. I'm now into the second holding period of approximately 20 minutes so far. This is not the first issue we have had with phone line problems, but the first after hours and to this extent. Horrible doesn't even begin to describe their customer support.
I can't believe this nonsense.. Trying to take people's money. No bueno
I have tried calling 4 times
Spoke to a rep on 1st call but no answer as of 10:23a.m. cst
Trying to get my bill corrected. This is my first bill but charges are way higher than was told by cst rep.
Please contact me or correct my bill so i can make a payment in a timely fashion. I am on a fixed income
Birch's customer service is the worst. The last 2 times I have called in they did answer until after 50 min I am oh hold right now and its been over an hour, this is unacceptable.
The company says it wants to "grow organically".
They are growing organically by spreading their organic matter all over those unfortunate to get anywhere near them.
Insert poo emoji here.
DO NOT USE BIRCH COMMUNICATIONS! THEY ARE VERY RUDE, INCONSIDERATE AND THEIR SERVICE IS HORRIBLE!
THEY CALLED AND SAID THEY WERE AT&T AND WOULD LOWER OUR RATES. WELL WE STILL ARE RECIEVING AT&T BILLS AND A BILL FROM BIRCH, I CALL THEM TO TELL THEM WE ARE NOT PAYING THEM BECAUSE THEY HAVE DONE NOTHING!!! WELL THE GIRL ON THE PHONE GETS A ATTITUDE AND SAYS WELL WE HAVE THE AUTHERIZER ON VOICE RECORDING, DO YOU WANT ME TO PLAY IT? I SAID YES. I PUT IT ON SPEAKER AND IT WAS NOT MY BOSSES VOICE! SHE CAME BACK TO LINE AND I TOLD HER IT WAS NOT MY BOSSES VOICE! SHE SAID WELL WE DIDNT CHANGE IT IF THATS WHAT YOU THINK. I SAID WE ARE NOT PAYING THE BILL AND SHE SAID WELL YOU HAVE TO DO A 30 DAY NOTICE AND YOU WILL STILL BE RESPONSIBILE FOR THE AMOUNT. TOLD HER WE ALREADY SENT A 30 DAY NOTICE 2 MONTHS AGO AND NOTHING WAS DONE.THIS BUISNESS IS HORRIBLE AND THEY ARE NOT NICE.
We've attempted to cancel as well ... call 6 months in advance to get the information necessary. Did everything we were told ... now they say we are being billed for equipment they didn't put in. The Telephone Company that provided our equipment put in the equipment. I'm filing a complaint with Georgia Consumer Protection and with the the Federal Trade Commission ... this is a scam operation and should be shut down! I spoke with the Georgia State Attorney General's Office this morning and it appears we aren't the first to have these problems. Everyone should start filing complaints. Let's close down company's like these!
Ali Crane, Pr. Mgr.
Tumwater Veterinary Hospital
call their phone number (hidden)
I tried to cancel my account in the first part of this year, and they told me that I was under a contract until September of this year. I never agreed to be under contract, as it over the years, has become my policy to not contact with anyone, because unfortunately they will let you down at some point, and when you try to move on, this exact scenario happens. I also, never signed anything. They are continuing to bill me, even though I did cancel and discontinued their service months ago. So sorry that I ever agreed to give them a try. Beware of this company!!!
Now Birch bought Primus which has lots complaints from their customers.
I am not here to write a review. I would like to know how I can escalate a issue beyond your mid-management level. I cannot locate any information on the web
i have been calling Birch for 3 months now to get phantom number off our monthly bill...promises, promises, promises. So far we have not had this number removed or disconnected. They tried 2 months ago but succeeded in shutting down our whole system for 3 days. I have another request in today with more promises.
We are now looking for new provider.
Please contact me, my name is Casey Rincon i can be reached @ (hidden) or phone (hidden).
I am putting together a class action case against CBeyond / Birch Communications for breach of contract and unresolved issues and the bills not being as described and sold. We can get this done
status of class action lawsuit.. I would like to join