Birch Sucks! I've been calling them for the past three freakin days! The recording tells me that my wait time is 1 minute.... I cleaned 3 bathrooms, loaded the dishwasher, folded a load of laundry and threw in another load, vacuumed the bedrooms and swept the garage, still nobody answered!! I finally hung up!!! Cancelling my service for sure!!!!!!!!!!!!
amen to that-me to as soon as my phone is working again I'm going to cancel ours-can't right now birch can't figure out how my phone got disconnected or why-(my bill was paid in full) sounds like their security is lacking in protection of the phone numbers they control plus the bad service-we never had problems like this with sage
Our home phone was disconnected and an embarrassing recording was put up-even though our phone bill was paid up in full.When we contacted birch we were treated awful first by Anna,then by Cindy both even refused to put me through to a supervisor.Then I got through to an employee named Nathan who did finally put me through to a supervisor-manager Jake, and Jake tells me birch rents phone lines from ATT he insists birch did nothing to disconnect us it was a mistake that went through Att phone lines. Funny I was told Att had no info or shut off order for our phone that our phone number was held by birch - I gotta wonder how secure that is if it wasn't birch(as I was told by everyone at birch) that some other phone entity is getting into birch customers info and shutting off their phones because no one at birch knows how our phone got shut off or how the recording got there-they insist they did nothing(well that might be accurate they did nothing to help) A birch employee also insisted we agree to a $150.00 charge to come out to fix the problem,like our phone did this by itself-this goes way beyond bad customer service-I recommend if you have Birch- change before this happens to you , I'm going to call a new phone carrier as soon as I have a working phone. Tracy in Niles, Mi.
I have a 25 phone travel agency in Los Angeles and our service has been out for the last day and a half. This has a tremendous impact on our company customer service.
Birch is not responsive and every time I call I have to wait on hold and then receive the same message "we are looking into it". I was to have been escalated to a higher priority and receive a call back "within the hour" from a supervisor. That was 3 hours ago.
I would have a hard time recommending a company with such poor response times and who shows no motivation to fix the issue.
I have now been on hold 11 minutes and one department transferred me to another who is now contacting another for an update on my situation.
SCAM SCAM, AVOID THIS COMPANY. They take phone number without permission, and then you can't contact them. no supervisors, no return calls, they have lawsuits against them for doing this and are still doing it. Close this company down. No one will tell you anything, if you can get someone to pickup the line. their employees are idiots and rude and want tell you anything.
this company took my 83yr old mother phone number without permission, she has no phone service and has not since April22,2017, called they told me they had no supervisors, and they were working to get her service on, We did not ask for this service, never heard of this company, Now she has to wait to get former service restored, I've reported to BBB and local police. they also have a law suit against them for doing such matters, it can be googled. I sat on hold from 8:30 am til almost 1:00pm, for them to tell me nothing, they would contact me back. DON'T FALL FOR THEIR SCAMS,
I was grossly misguided by a representative from Birch Communications!! They stated my current provider Century Link was switching to Birch Communications. It was a complete LIE!! And unfortunately, I fell for it. To top it off, I was sent an Early Termination Fee of $200 when I realized it was a LIE after calling Century Link and switching back to them! I WOULD NOT ever recommend Birch Communications for anything!!!
Hello And Good Day. Is your company overwelmed with business? I'm a Sage customer for years but since the acquisition of Sage by Birch the quality of customer service is not the greatest but you can improve. The wait time for someone to answer a phone from your company is at least a half hour or more. I want to see your success as a business and even brag about Birch but @ this point I can't. Recently my lan line went out and in a weeks time is out again. Have others brought concerns to your attention? Please make corrections needed to excel above your competition and stand out. Thank You Very satisfied Birch Customer up until the past few months. Mr. V. Lan Line (hidden)
Roughly twenty years ago, I originally got phone service through Bell South. When I moved to a new house, I had my service transferred from Bell South to a company called Supra Telecommunications. Birch apparently bought Supra Telecommunications phone numbers when Supra Telecommunications went bankrupt. I've been with Birch ever since. A few weeks ago I decided to transfer my service to Spectrum and port my number, which I've had for 20+ years to Spectrum. When Spectrum tried to port my number, they were unsuccessful because they said my number has already been turned off with Birch. I called Birch to have them turn the number back on so that I can port it. They said they can't. They said the account has already been closed, and that even if I was to open a new account, I wouldn't get the old number back. They then give me an unbelievable run around telling me the number is owned by Supra Telecommunications, AT&T, and others. Bottom line... the number that I've had for 20+ years apparently vanished into thin air and Birch refuses to do anything about it.
I think it's sooooo wrong to charge a person 70 dollars a month for basic home phone, I don't have anything on it, no caller id, no call waiting, I'm long distance, just local calls. I do have internet, but that didn't go up, ONLY home phone, my bill went from 68.12 to 115.67, with NO warning at all. U can imagine my shock. After looking at the bill I saw that the internet didn't change but the home phone did, went from 34.42 to 81.97. I called to cancell my home phone, ( really don't want to) they said I couldnt. As much as I don't like change, birch isn't giving me much choice.
Our phone bill raised from a constant $36.33, to $49.57 from Jan '16 to Feb '17, & jumped to $67.88, ONLY 1 month later. When I called to terminate, they say it will take another 13 business days to cancel. As of 3/8, that 13 day extortion would allow billing to March 27, so I would have to pay for 27 days of their outrageously inflated phone rates. DO NOT USE THIS COMPANY.
Birch ported my number from Century link without my permission. If they call you hang up. I have been on the phone for over 4 hours with no cooperation from Birch.
awful service and very rude representatives. the lines are a resale of AT&T and I feel that they are re-selling bad crappy lines.
I have to agree with the others wondering why Birch is in business. Their customer support is non-existent. I fave been without service for by business for three weeks now. Thank God for Skype, Whatsapp and Viber. Call their Customer services and the message say a one minute wait...30 minutes later they answer and tell you someone will call you back. Hold for a supervisor...LOL!! They are "on call", not even on location. And if you think someone will call you back, forget it, it does not happen.
Stay clear of this company. Turn and run...run as fast as you can!!!
RCR Development, LLC
I started with Sage, which later became birch. My intial bill was 50 dollars a month. Fast forward to 2016, my bill was 72. Dollars a month. Top of December my phone lost service for 10 days. They came out so called repaired and phone worked for 2 days. In the end of December. Called during xmas birch was closed for 2 days before xmas and that Monday. So no phone service. I talked with the rep. Asked for credit for days no service. She stated the problem was on me. Mind you I paid for wire service. As a result, iwent to another company service was restored December 28th. Repair service no good.
I have no idea why Birch Communications is still in business. No one is accountable in this organization. Absolutely no customer service and no one returns calls. Please Please, don't do business with Birch. Signed the contract after sales guy showing up on my door step practically everyday however, he disappeared since then with no return calls or emails. I Called the main Toll Free and i received another rude of awakening there too. I just don't believe they even care.
I TOTALLY AGREE WITH YOUR REVIEW. I AM CURRENT CUSTOMER GOING TO CANCEL
Birch communications is a joke! They refuse to be accountable for their actions, so I refuse to be accountable for a bill that was not given proper authorization to be switched in the first place! Taking advantage of the elderly is unacceptable!! When I tried to rectify the situation I was given the run around and I'm done chasing a bill that should have never been incurred in the first place!!!
What email address can a customer use to send notice not to be auto-renewed?
This company has the worst after hours support I've ever seen. The primary line of 4 total has a recording "this number is not in service at this time". The other 3 lines plus fax line are working. All lines are on one account and bill, so errors in their accounting department don't seem likely. This first line takes emergency after hours call in our medical support type business so 24 hour access is extremely critical. I have held for over an hour listening to the same redundant "someone will be worth you momentarily" mixed with various sales pitches. At a little over an hour the recording went to a fast busy type signal and disconnected me. I'm now into the second holding period of approximately 20 minutes so far. This is not the first issue we have had with phone line problems, but the first after hours and to this extent. Horrible doesn't even begin to describe their customer support.
I can't believe this nonsense.. Trying to take people's money. No bueno
I have tried calling 4 times
Spoke to a rep on 1st call but no answer as of 10:23a.m. cst
Trying to get my bill corrected. This is my first bill but charges are way higher than was told by cst rep.
Please contact me or correct my bill so i can make a payment in a timely fashion. I am on a fixed income
Birch's customer service is the worst. The last 2 times I have called in they did answer until after 50 min I am oh hold right now and its been over an hour, this is unacceptable.
The company says it wants to "grow organically".
They are growing organically by spreading their organic matter all over those unfortunate to get anywhere near them.
Insert poo emoji here.
DO NOT USE BIRCH COMMUNICATIONS! THEY ARE VERY RUDE, INCONSIDERATE AND THEIR SERVICE IS HORRIBLE!