Information, reviews and public commentary for US companies

 

Birch Communications

Rating
0.328767
Web
http://www.birch.com
Address
4885 Riverside Dr. Ste. 304
Macon, GA
31210
Contact
Edward James
Role
SVP and CEO
Phone
(478) 475-9800
Fax
(478) 475-9800
Employees
1,790
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Poor planning - 16 d ago

1

I have had Birch for both cell and land line for about 15 years. I now have only the land line and have been getting my bill online. As of Sep 1, 2018, I can no longer sign in to my account and cannot reach anyone to find out why. The support numbers provided do not answer - 15 and 20 minutes of "how important the call is" to them and I gave up. I am now in some sort of 'Lingo' account and they cannot find my phone number in the account I paid last month! Great planning - no email notification that things were changing and no software update before the big change. Who's in change of gaggle, is there no one in charge of strategy? Try calling Edward James - all you get is the same robot answering machine. If you want my payment, communicate with me.....

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Jorge Liss - 16 d ago

0

I am in the exact same situation. Am unable to log into my account and can't get through to a live person except when I hit the option for sales, and there someone actually did immediately answer the phone however they were incredibly unhelpful and simply transferred me back into the customer service number when they realize I was calling for help and not to purchase anything. I have tried getting through numerous times yesterday and today. I too plan on stopping payment - especially since I was charged for a month where I had no phone service since they couldn't get a Verizon technician to fix the issue with the line until just yesterday. Unacceptable.

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Michele - 7 d 5 h ago

1

I've been on hold for 40 minutes so far, for the same issue described above - sudden inability to sign into my account. I guess it's time to find a new long distance company.

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Jim Pringle - 9 d 39 s ago

0

I have experienced the same poor customer service on Sep 12, 2018. I am trying to pay my bill. Myaccount @birch.com does not work saying my account and phone number do not match records. There is no posting that a change is occurring. I called customer service. After being on hold for over 50 minutes, a representative said they were sorry but I could go to (hidden). I tried to follow these instruction. My browsers on three different computer said lingo .com is not a secure site. I am having issues paying my bills and no one in Birch organization seems to be interested in providing assistance. I want to be a good customer. I think the company should show me the same good faith.

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David - Garland - 11 d ago

0

Very poor customer service: I have been on hold since 2:13pm and it is now 3:45pm. Back on hold again, trying to cancel the service but can't get anyone to answer the call and it can't be done online. Very poor customer service.

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David - Garland - 11 d ago

0

Very poor customer service: I have been on hold since 2:13pm and it is now 3:45pm.

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Surprised and Satisfied - 214 d ago

5

After experiencing months of issue with the service at our company, I finally reached out to Birch Corporate Headquarters. The level of response I received was 5 star. All three executives took action and we are identifying the issues and getting resolutions. Thank you to the officers of the company that took my call and listen to my problems and actually cared about us.. . .

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Heather - 58 d 6 h ago

Can you provide the number to reach someone in Corporate? I tried the number above, went to company directory, James, but the CEO was not on the list.

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Chris Mallett - 128 d ago

I've been a client for over 10 years. I'm moving locations and Birch does not offer services at that location. They are still charging me a cancelation fee. How is this my fault that they don't offer service. This is one company I would never use again.

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Susan - 101 d 3 h ago

0

We just attempted to settle with Birch. They represented to us that we were settling all known bills. As soon as we settled, they sent us another invoice for cancellation fees. They haven't provided services in ages and they didn't port our numbers as promised. These guys are running a scam. No service, but plenty of cancellation fees.

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annonymous - 184 d ago

0

I was contacted 3/20/2018 from Birch & it was not me that Birch talked to & I was told that Birch is trying to switch my present phone service carrier claiming I will get a discount which is a lie. A T & T informed me that Birch is in no way associated with A T & T & that Birch is running a total Scam-Fraud service. I informed A T & T that I Do Not & Will Not allow Birch to switch my phone service in which Birch is trying to cancel my service with A T & T. A T & T put a block on Birch & i informed A T & T that if Birch tries to cancel my service do not allow it. I have been with A T & T over 40 years & will remain with A T & T for my phone service. Someone needs to have Birch forced to shut down immediately & permanently. Birch lies to try to steal A T & T customers. I hope A T & T sues Birch. Birch uses under handed lying tactics. I am letting Birch know that was not me they talked to yesterday.

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Anonymous - 231 d 5 h ago

Birch is a scam to make more money by claiming they can save you money on your phone service, when actually they charge a fee along with the charges from AT&T. I don't know how they get away with doing that. ]

They are crooks. Be aware.

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Anonymous - 1 y 203 d ago

Birch Sucks! I've been calling them for the past three freakin days! The recording tells me that my wait time is 1 minute.... I cleaned 3 bathrooms, loaded the dishwasher, folded a load of laundry and threw in another load, vacuumed the bedrooms and swept the garage, still nobody answered!! I finally hung up!!! Cancelling my service for sure!!!!!!!!!!!!

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tracy ralston - 1 y 92 d ago

0

amen to that-me to as soon as my phone is working again I'm going to cancel ours-can't right now birch can't figure out how my phone got disconnected or why-(my bill was paid in full) sounds like their security is lacking in protection of the phone numbers they control plus the bad service-we never had problems like this with sage

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Pissed off - 252 d 4 h ago

1

change all your bank account information because if you don't they are going into your account and they will continue to draw money out of your bank account months later change all of your information

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tired of fighting to keep phone service working - 1 y ago

0

our business phone lines are constantly going out! sometimes for over a week Birch says AT&T owns the lines and the lines need to be replaced BUT that has not been done once again my svc went out on Aug 30th I called Birch and told them AGAIN out phones are out and we have a car lot with car pmnts in the thousands of dollars all due on the first. I was promised any time between the time i called and Fri 9-1-17 no later than 10 a.m. i would have service. today 9-4-17 no one has showed up and i am again on the phone on hold trying to get service. I think I will have to go cellular and internet driven 100% and get rid of them. they have cost me thousand and thousands of dollars so far and I have no phones for a week so far!!!!!

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Anonymous - 252 d 4 h ago

they really need to be shut down everyone needs to get together and try to shut this place down. they also take advantage of old people and try to make them pay a $200 early termination fee even if their phones haven't worked in weeks we had such a hard time trying to get some senior citizens phones back on it has taken 2 weeks and they have no phone service still. This phone company can also hack into your other account so be very careful yes once they get your bank information they continuously run it through and try to get money out of your account you have to call your bank and put a total block on them. something has got to be done about this company

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Pansy smith - 252 d 5 h ago

1

You have less than 2000 employees this is one of the worst phone companies I have ever dealt with. you take advantage of senior citizens because you did it to someone I know I have never had such a hard time getting their phones back on.

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Jackie Mynarcik - 264 d 18 h ago

0

This company is THE WORST!!! My phone was just fine, then in afternoon on Dec. 29, it goes out! I call and ask for tech support as I work my business doing telemarketing from landline phone. I asked them to escalate my ticket as I lose $200 per day, they don't care! Sat. Dec, 30 I call pretty much all day, then they stop answering my calls!! 80 buck a month for AWFUL service!!! I will be seeking legal advice and refund since no one will get back to me and they say tech won't be coming until Jan. 2.....Guess what $1,000 bucks lost from my income!!!! I WILL BE CHANGING ASAP!!

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Anonymous - 277 d ago

0

I HAVE BEEN ON HOLD FOR 1 1/2 HOURS!! HUNG UP AND CALLED BACK!!! YOU PEOPLE ARE WORSE THEN AWFUL. WE WERE JUST GOING TO UPDATE SERVICES BUT IF I EVER GET THROUGH I AM GOING TO CUT THIS SERVICE OFF!!!!!!!!!!!!!! WHAT DO YOU ONLY HAVE 2 CSR'S FOR THE WHOLE UNITED STATES??? I WILL NOT AND WOULD NOT EVER RECCOMMED YOU FOR ANY KIND OF SERVICE.

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Michelle Pierce - 284 d 48 s ago

0

I have been trying to reach Customer care as my phone has been out for weeks. I have only had the service for about 6 months and it has been sporadic all the way thru. I have stayed on the line waiting for customer service for as long as 20 minutes and no one ever answers me. They sent someone out in October to repair it but it only lasted a few weeks. This is terrible service. The ONLY way to get their attention to turn off this terrible service is to not pay my bill.

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Dr. Sprouse - 308 d 19 h ago

0

Birch Communications is the RIP OFF COMPANY OF THE CENTURY! They are greedy bastards without any conscience! They think nothing of beating down a small business like mine to try to get me to pay for International calls that I did not make, nor did I authorize them to be made. What happened is this: In April of this year and again in July, some assholes hacked into my third phone line (I have three rollover lines for my small business). These criminals managed to wrack up thousands of dollars in International Calls. I had auto-pay for my Birch bills so I did not have to worry about the bills being paid on time and so they would not charge me $4.50 per paper bill! A rip off already! I did not know that someone had hacked my phone line in April because no one told me and I was not billed for it at that time. It seems that their Fraud Department realized these were fraudulent calls and cancelled them out, off my bill. While that was nice of them they failed to notify me!!!!!!! (Later they claimed to have sent me email about this issue when it happened in April, but I looked through every email I had ever received from them, in every email folder I have and there was no email from them AT ALL!). So either the same criminals or another group of them hacked into my third line again in July. This time Birch tried to bill me via auto-pay for over $12,0000!!!!!! I went to put payroll through that day and discovered that my bank account was seriously overdrawn by Birch trying to suck over 12 grand out of my bank account! I was flabbergasted! I hurriedly called Birch's Customer service number! HA! Calling those idiots who answered the phone Customer Service Representatives is a very bad joke!!!! They are assholes! I sat on hold for over an hour each time I called for the next three days. All I got for my wasted time was some idiot telling me that the problem would be resolved in 5 to 10 working days. When I tried to explain that this was payroll day and I could not wait 5-10 working days my pleas fell on deaf ears! When I asked what exactly was the problem? Why were they trying to charge me over 12 grand NO ONE WOULD EXPLAIN ANY THING TO ME. When I asked to be connected to a supervisor I was told NO. I asked why not and was not given any reason just the parroting of the same stupid rhetoric of "the problem will be resolved in 5 to 10 working days". I asked to speak to the billing department instead (thinking that maybe the billing department might actually be able to tell me why my bill was so big) but not a single one of the three so called customer service idiots would connect me to billing. One of them told me that she was in the billing department! I then asked her why can't you tell me what I am being charged for?" She put me on hold! So I called my bank branch manager, asked him what should I do...he suggested that I authorize him to put a stop payment on the Birch Communications attempts to extract money from my account. I told him Go For It. So he did that for me. I also went to their primitive website, logged in, took my account off auto-pay and off paperless billing so they would have to send me a paper bill from then on. I NEVER FOUND OUT FROM BIRCH WHY THEY WERE TRYING TO CHARGE ME 12 GRAND +! What happened was my husband tried to call me via the third line which we used not only as a roll over line but as an inside line after hours. He got a recording from MCI saying the dial tone was blocked with an 800 number to call. So I called MCI. I explained why I was calling and the VERY NICE MCI customer service lady put me through to their Fraud Department. The MCI fraud department rep told me what was the most likely thing that happened...that one of my lines was hacked and that the hackers then placed call forwarding on that line (more about how they do that later) so their friends could call overseas on my dime! She then told me that MCI discovered that the line was call forwarded to an MCI line that was disconnected. MCI discovered the tapering and shut the call forward down. Unfortunately the MCI fraud person told me I had to call Birch to get this straightened out. Groan...I explained my experience with the idiots at Birch.She was sympathetic but could not help me further. So groaning out loud I called Birch back but I reasoned when hearing the choices that the technical people might be better to talk with than the idiots in their so called customer service department. I was right. A wonderful lady there named Ashley found out that my third line had call forwarding on it. She stayed on the line with me while I put a code she gave me through to the third line to shut off the call forwarding. She then stayed on the line with me while routing my call to the finance department where a gentleman named Issacs started an investigation into the situation. Then Ashley kindly told me that I could call the Service department to blo9ck call forwarding and International calling on all my lines. I called the Service department and did just that. The lady there said if would take three days to implement this change in service. I told her to go ahead with it. Unfortunately the morons in the Fraud Department of Birch decided that because they supposedly sent me email in April and again in July when this call forwarding fiasco happened to which I did not respond that they were only going to dismiss 5000 dollars of the over 12,000 dollars they were trying to rip me off for. When I was told this by a bitch named Melissa in "research" I told her and the collections department that I did not make those calls, nor did I authorized those calls. I also told her that I never received any of the emails they supposedly sent to me. I repeated this many times to no avail. I told Melissa that I ran a small business with no International ties. I did not make the calls and I was not going to pay over 7 grand for phone calls I did not make. I also told her that her stupid company did not even disclose to me what the hell had happened to generate a bill of over 12,000 dollars. I told her that I only found out from a DIFFERENT PHONE COMPANY! I also told her that as soon as I found out I took immediate steps to make sure it did not ever happen again! No matter what I told her she would not budge from the Fraud department's decision against me. She said she would speak to her manager but then she called me the next day and told me her manager decided against me. I asked to speak to her manager but was denied the ability to do so...she would not connect with the so called manager. I then asked to be connected to the Fraud Department for Birch and that connection was also denied. I contacted a lawyer who sent a letter stating that these charges were fraudulent and that I should not be expected to pay for them. His letter fell on deaf ears. The collection department would not listen and they turned off my phone service because I could not and would not pay that much money. My business is a small business. I do not have an extra 7+ grand to throw away on fraudulent phone calls. I also cannot survive without phone service. I had by then switched to AT&T but those chicken shits would not force Birch to relinquish my phone line to them. I lost a lot of business before coming up with another solution for phone service. Birch Communications are nothing but a company full of blood sucking extortionists who would drive a small business into bankruptcy because I did not want to pay for calls I did not make. They contended that my phone security was my responsibility. My husband has been in the technology business for over 40 years and even he had never heard of phone line hacking! He had to make an intense and exhaustive search of the Internet to even find one small article about phone hacking. It seems that hackers dial up a business and get into the voice mail system with a machine that generates voice mail codes. They then somehow get access to a person's phone line(s) and have another machine that generates a call forwarding code for that line. How was I supposed to know anything about this when no one else, not even Birch Communications Customer Service idiots could not tell me about it. Apparently their Fraud Department knew about it but I was not allowed to speak to them...it was not Birch's "policy" to let me speak directly to them. I told all of these jerks over and over that I never received any emails from them about this problem. If I had I would have done what I did immediately upon finding out there was illegal call forwarding on my phone line. I blocked call forwarding on all six lines and I blocked International calling as well. I also reset my voice mail to new codes that were made up by me instead of the default codes they came with. I cannot pay over 7 grand in phone bills. I am outraged that Birch is using the extortion tactic of refusing to turn my phones back on without sucking my business dry by making me pay this blood money for calls I did not make. When I switched to Birch in 2015 (Obviously a huge mistake) I made it clear several times to the sales rep and his inside rep that no one was authorized to make any changes to any of my phone lines without my express consent. Birch allowed an outside party to place call forwarding on one of my phone lines without my knowledge or consent. Birch Communications is THE WORST COMPANY I HAVE EVER HAD THE DISPLEASURE OF WORKING WITH . THEY SHOULD BE PUT OUT OF BUSINESS IMMEDIATELY AND THEIR OFFICERS PUT IN JAIL FOR HAVING SUCH STUPID PEOPLE WORKING FOR THEM AND FOR HAVING SUCH ROTTEN CUSTOMER SERVICE AND STUPID COMPANY POLICIES! DO NOT EVER DO BUSINESS WITH THIS COMPANY!

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BarbaraS - 1 y ago

0

Birch has been the worst experience I have had in 40 years of business.On monday October 30th we called with 2 lines out, they said they could not fix this until Friday the 3rd-5 days!

Later that afternoon we called back with 2 more lines out, and out first line had so much static you could not hear so people just hung up, they did nothing but say they would start a new trouble ticket. Your customer service rep told me in was my weather, perfect say in Nashville, not a cloud in the sky when I told her that she said oh its Florida, when I told her I was not close to Florida, shes aid then it Louisiana, at that point all I can do was laugh, so she explained to me that Birch had sent it technicians away to fix other states and had very little staff her so again it will be the 3rd by 4:00. I am a small business that relies on my phone so I asked her to expedite, which her rely was I would have to wait an hour & call back. This call went from bad to worse so I asked her to transfer me to someone else which she said she could not, but could put me back on hold in the que, which I thought had to be better, however I was wrong.

On Tuesday the 31st I called again with 2 more lines out, including my main line so we were not getting any of our calls & they were not rolling over, this time I actually got a customer service rep, who knew her job was customer service she forward all the out lines to numbers that worked,( I am not sure why the other rep would not do that) she also said the call was dispatched & they would be out that day. Later in the day she also called & the ticket was picked up & someone would be out that day, which did not happen no one has showed up.

Today Wednesday November 1st I come in no line, all 7 are dead! The rep got today was not helpful at all, she told me again it would be the 3rd at least and did not see & ticket being picked up.

I am a small business , we have lost thousands of dollars over this , my agents can't come sit her without making any money.

Can you tell me how a business like yours can tell as business like mine that is a week before you can even send someone to look at a problem?

As I am sure you realize I feel at this point that I have no choice to file a complaint, contact our attorney, as well as put this review on every site that I can.

Sincerely

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Louann - 1 y 78 d ago

Worst company ever y'all suck. I call with problems and waiting for customer care is rediculas.

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Mike - 1 y 78 d ago

What service do you have with Birch?

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Jeanette - 1 y ago

Tyrone poguesj

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