Birch's customer service is the worst. The last 2 times I have called in they did answer until after 50 min I am oh hold right now and its been over an hour, this is unacceptable.
The company says it wants to "grow organically".
They are growing organically by spreading their organic matter all over those unfortunate to get anywhere near them.
Insert poo emoji here.
This company has the worst after hours support I've ever seen. The primary line of 4 total has a recording "this number is not in service at this time". The other 3 lines plus fax line are working. All lines are on one account and bill, so errors in their accounting department don't seem likely. This first line takes emergency after hours call in our medical support type business so 24 hour access is extremely critical. I have held for over an hour listening to the same redundant "someone will be worth you momentarily" mixed with various sales pitches. At a little over an hour the recording went to a fast busy type signal and disconnected me. I'm now into the second holding period of approximately 20 minutes so far. This is not the first issue we have had with phone line problems, but the first after hours and to this extent. Horrible doesn't even begin to describe their customer support.
DO NOT USE BIRCH COMMUNICATIONS! THEY ARE VERY RUDE, INCONSIDERATE AND THEIR SERVICE IS HORRIBLE!
THEY CALLED AND SAID THEY WERE AT&T AND WOULD LOWER OUR RATES. WELL WE STILL ARE RECIEVING AT&T BILLS AND A BILL FROM BIRCH, I CALL THEM TO TELL THEM WE ARE NOT PAYING THEM BECAUSE THEY HAVE DONE NOTHING!!! WELL THE GIRL ON THE PHONE GETS A ATTITUDE AND SAYS WELL WE HAVE THE AUTHERIZER ON VOICE RECORDING, DO YOU WANT ME TO PLAY IT? I SAID YES. I PUT IT ON SPEAKER AND IT WAS NOT MY BOSSES VOICE! SHE CAME BACK TO LINE AND I TOLD HER IT WAS NOT MY BOSSES VOICE! SHE SAID WELL WE DIDNT CHANGE IT IF THATS WHAT YOU THINK. I SAID WE ARE NOT PAYING THE BILL AND SHE SAID WELL YOU HAVE TO DO A 30 DAY NOTICE AND YOU WILL STILL BE RESPONSIBILE FOR THE AMOUNT. TOLD HER WE ALREADY SENT A 30 DAY NOTICE 2 MONTHS AGO AND NOTHING WAS DONE.THIS BUISNESS IS HORRIBLE AND THEY ARE NOT NICE.
We've attempted to cancel as well ... call 6 months in advance to get the information necessary. Did everything we were told ... now they say we are being billed for equipment they didn't put in. The Telephone Company that provided our equipment put in the equipment. I'm filing a complaint with Georgia Consumer Protection and with the the Federal Trade Commission ... this is a scam operation and should be shut down! I spoke with the Georgia State Attorney General's Office this morning and it appears we aren't the first to have these problems. Everyone should start filing complaints. Let's close down company's like these!
Ali Crane, Pr. Mgr.
Tumwater Veterinary Hospital
call their phone number (hidden)
I tried to cancel my account in the first part of this year, and they told me that I was under a contract until September of this year. I never agreed to be under contract, as it over the years, has become my policy to not contact with anyone, because unfortunately they will let you down at some point, and when you try to move on, this exact scenario happens. I also, never signed anything. They are continuing to bill me, even though I did cancel and discontinued their service months ago. So sorry that I ever agreed to give them a try. Beware of this company!!!
Now Birch bought Primus which has lots complaints from their customers.
I am not here to write a review. I would like to know how I can escalate a issue beyond your mid-management level. I cannot locate any information on the web
i have been calling Birch for 3 months now to get phantom number off our monthly bill...promises, promises, promises. So far we have not had this number removed or disconnected. They tried 2 months ago but succeeded in shutting down our whole system for 3 days. I have another request in today with more promises.
We are now looking for new provider.
Please contact me, my name is Casey Rincon i can be reached @ (hidden) or phone (hidden).
I am putting together a class action case against CBeyond / Birch Communications for breach of contract and unresolved issues and the bills not being as described and sold. We can get this done
status of class action lawsuit.. I would like to join
I cancelled our service according to the contract we signed with Birch and almost 4 months later I am still receiving bills. I have called them every month asking for my final bill so I can be done with them and everyone I have talked has one excuse after another as to why my final bill has not been generated. They sure seem to know how to bill you even if it is not right but when it comes time to settle up and cut ties they can't figure out how to do that. No wonder we cancelled their service - Edward James you should go do that show Undercover Boss and see what your company is really doing because it sure is not taking care of your customers. Yet another BIG CORPORATION that only cares about their bottom line and not the customers that provide that for you. GET IT TOGETHER and stop stalking your previous customers.
OH yea this is not the first company I have worked for that I have had this problem with. At my last company I went through the same thing with them and that took almost a year to rectify. Unbelievable
I just called the so-called "corporate" headquarters number and searched the directory for Edward James and there is no such person that works there! Hmmm...seems like their Corporate Headquarters is just as sketchy as their customer service is!
This website is not updated. Please refer to the Birch website for updated information.
Pitiful service. My parents request non-published and unlisted telephone number. Birch change to a new telephone number, and gave the new number via a recording that the old number a changed. Duh! Get a clue Birch, Non-published, Unlisted and the customer is paying for that service. YOU STINK BIRCH! YOU ARE A PAIN IN THE ASS!
This company suck DO NOT SIGN UP. I had nothing but issues with this phone company. I just called disconnecting my services and now I have to pay $99.00. I will be glad to pay this money.
We cancelled our service on May 1, 2015 and we are still getting bills from them. Every time you call the "customer NO service" number you get people who apparently failed to reach the 5th grade and can't help or think. It's now Oct. 23, 2015 and we are still getting bills from them.
When your supposed VP of service delivery is as unprofessional as the clowns making the phone calls then your communications company is doomed. KRISTEN RITCHIE YOU ARE UNPROFESSIONAL AND A LIAR. Do us all a favor and close down your apparent scam and them take a bathroom break and go punch yourself.
It is very frustrating to have to take time out of my very busy day to sit here and write this review. Since June 2015, I have been trying to upgrade my phone system through Birch at medical practice. There have been false promises, ball dropping, and just flat out lying to me the customer as to why my service could not be turned on. Representative, one after the other, just lies. Representative is not well aware of installation process most likely. Even on questions if I need wiring he said no. And the same answer I got from Scheduler and technical support employees. However when technicians arrived first thing they asked if we have wiring done. My answer was NO. I was told we do need any. All through Internet. Phones will be connected to the computers. Now that I have wiring done I still cannot get any phone system installed because our order was canceled. And Dan Hawkins is so busy that unable to get to my 5 voicemails left on his answering machine. So in the meantime, new patients could not contact us via leaving voicemail messages, making our brand suffer, as well as our bottom line. It's already mid October and issue is still not fixed. In the midst of that issue, our old phone system is is not working properly.We have to transfer call to our cell phones to be able to fulfill appointment request, patient appointment reminders, staff communications, emails, etc. This company doesn't care for it's customers. The lack of communication from one Birch employee to another Birch employee doesn't exist. DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You WILL be disappointed and lied too!
I am very unhappy with the service provided by Birch Connect. We signed a new contract back in October of last year and the ticket is still showing not completed. Not only that it took forever and me calling continuously to get this moving. We are till unable to access emails for updating or changing or creating, and this has been this way since Jan, 2015. I have put in trouble ticket after ticket and nothing, not fixed or order marked completed. I get one excuse after another but still have the same issue.
We are ready to cancel this account do to the fact we are not receiving the service guaranteed. The contract is for the phone numbers in La Porte and our Exchange email with daily backup.
I am sitting on hold again, 31 minutes and nothing...
I can help you with this. I work for AT&T and can get you you Fiber service for your voice and data needs. My name is Mark and my phone number is 713 567 5529....
As previous Customer put it, we don't have time to write these reviews. What a TERRIBLE customer service. I was on hold for one and half hours (1.5) total time on phone for 2 hours. No one came on online after talking to 3 different people. I was calling about disconnecting my services. My phone battery died. I need to speak to or email the head of Customer Service - if it exists !!!
I can help you with this. I work for AT&T and can get you you Fiber service for your voice and data needs. My name is Mark and my phone number is 713 567 5529.