We are a small business rely mainly on internet to do business but we have lost both voice and internet service since yesterday that's mean we have been losing business for two days and we never had this kind of issue before with other phone company. Until now Birch is not able to give an answer on when they can fix the problem ...... who can compensate for the loss of our business?
OMG!!!! I just spent an hour trying to reach someone to see what I can do about a company that calls me twice a day for I know has been happening for months now.. I have called FOUR numbers for Birch and their automated system keeps referring me back to the original number I tried!! I even called their main office in GA. That number actually referred me back to the same number!!! Customer Service at Birch sucks. I'm going to complain to the BBB. I'm not using my real name for fear of reprisal.
This is one of the worst companies I have ever dealt with for customer service. All calls lead to offshore operators who do not give good customer service. I was contacted in September about my credit card being rejected. It turns out that they had an expiration date of approximately 2007. We corrected that. Then in October I receive a suspension notice because apparently the expiration date was not updated. It's impossible to speak with anyone intelligent or to get their goofs corrected. One of the offshore people told me that they updated their computer systems and some of their accounts were backdated 10 years or more. That's how my account got a 2007 expiration date. Lousy company as there is no way of contacting anyone of authority or intelligence.
I think the same !!!!!!!!!!!!!!!!!!!!!!! But my problem is so small it would only take one of there lousy people to do it
I have had Birch for both cell and land line for about 15 years. I now have only the land line and have been getting my bill online. As of Sep 1, 2018, I can no longer sign in to my account and cannot reach anyone to find out why. The support numbers provided do not answer - 15 and 20 minutes of "how important the call is" to them and I gave up. I am now in some sort of 'Lingo' account and they cannot find my phone number in the account I paid last month! Great planning - no email notification that things were changing and no software update before the big change. Who's in change of gaggle, is there no one in charge of strategy? Try calling Edward James - all you get is the same robot answering machine. If you want my payment, communicate with me.....
I am in the exact same situation. Am unable to log into my account and can't get through to a live person except when I hit the option for sales, and there someone actually did immediately answer the phone however they were incredibly unhelpful and simply transferred me back into the customer service number when they realize I was calling for help and not to purchase anything. I have tried getting through numerous times yesterday and today. I too plan on stopping payment - especially since I was charged for a month where I had no phone service since they couldn't get a Verizon technician to fix the issue with the line until just yesterday. Unacceptable.
I've been on hold for 40 minutes so far, for the same issue described above - sudden inability to sign into my account. I guess it's time to find a new long distance company.
I have experienced the same poor customer service on Sep 12, 2018. I am trying to pay my bill. Myaccount @birch.com does not work saying my account and phone number do not match records. There is no posting that a change is occurring. I called customer service. After being on hold for over 50 minutes, a representative said they were sorry but I could go to (hidden). I tried to follow these instruction. My browsers on three different computer said lingo .com is not a secure site. I am having issues paying my bills and no one in Birch organization seems to be interested in providing assistance. I want to be a good customer. I think the company should show me the same good faith.
Very poor customer service: I have been on hold since 2:13pm and it is now 3:45pm. Back on hold again, trying to cancel the service but can't get anyone to answer the call and it can't be done online. Very poor customer service.
Very poor customer service: I have been on hold since 2:13pm and it is now 3:45pm.
After experiencing months of issue with the service at our company, I finally reached out to Birch Corporate Headquarters. The level of response I received was 5 star. All three executives took action and we are identifying the issues and getting resolutions. Thank you to the officers of the company that took my call and listen to my problems and actually cared about us.. . .
Can you provide the number to reach someone in Corporate? I tried the number above, went to company directory, James, but the CEO was not on the list.
I've been a client for over 10 years. I'm moving locations and Birch does not offer services at that location. They are still charging me a cancelation fee. How is this my fault that they don't offer service. This is one company I would never use again.
We just attempted to settle with Birch. They represented to us that we were settling all known bills. As soon as we settled, they sent us another invoice for cancellation fees. They haven't provided services in ages and they didn't port our numbers as promised. These guys are running a scam. No service, but plenty of cancellation fees.
I was contacted 3/20/2018 from Birch & it was not me that Birch talked to & I was told that Birch is trying to switch my present phone service carrier claiming I will get a discount which is a lie. A T & T informed me that Birch is in no way associated with A T & T & that Birch is running a total Scam-Fraud service. I informed A T & T that I Do Not & Will Not allow Birch to switch my phone service in which Birch is trying to cancel my service with A T & T. A T & T put a block on Birch & i informed A T & T that if Birch tries to cancel my service do not allow it. I have been with A T & T over 40 years & will remain with A T & T for my phone service. Someone needs to have Birch forced to shut down immediately & permanently. Birch lies to try to steal A T & T customers. I hope A T & T sues Birch. Birch uses under handed lying tactics. I am letting Birch know that was not me they talked to yesterday.
Birch is a scam to make more money by claiming they can save you money on your phone service, when actually they charge a fee along with the charges from AT&T. I don't know how they get away with doing that. ]
They are crooks. Be aware.
Birch Sucks! I've been calling them for the past three freakin days! The recording tells me that my wait time is 1 minute.... I cleaned 3 bathrooms, loaded the dishwasher, folded a load of laundry and threw in another load, vacuumed the bedrooms and swept the garage, still nobody answered!! I finally hung up!!! Cancelling my service for sure!!!!!!!!!!!!
amen to that-me to as soon as my phone is working again I'm going to cancel ours-can't right now birch can't figure out how my phone got disconnected or why-(my bill was paid in full) sounds like their security is lacking in protection of the phone numbers they control plus the bad service-we never had problems like this with sage
change all your bank account information because if you don't they are going into your account and they will continue to draw money out of your bank account months later change all of your information
our business phone lines are constantly going out! sometimes for over a week Birch says AT&T owns the lines and the lines need to be replaced BUT that has not been done once again my svc went out on Aug 30th I called Birch and told them AGAIN out phones are out and we have a car lot with car pmnts in the thousands of dollars all due on the first. I was promised any time between the time i called and Fri 9-1-17 no later than 10 a.m. i would have service. today 9-4-17 no one has showed up and i am again on the phone on hold trying to get service. I think I will have to go cellular and internet driven 100% and get rid of them. they have cost me thousand and thousands of dollars so far and I have no phones for a week so far!!!!!
they really need to be shut down everyone needs to get together and try to shut this place down. they also take advantage of old people and try to make them pay a $200 early termination fee even if their phones haven't worked in weeks we had such a hard time trying to get some senior citizens phones back on it has taken 2 weeks and they have no phone service still. This phone company can also hack into your other account so be very careful yes once they get your bank information they continuously run it through and try to get money out of your account you have to call your bank and put a total block on them. something has got to be done about this company
You have less than 2000 employees this is one of the worst phone companies I have ever dealt with. you take advantage of senior citizens because you did it to someone I know I have never had such a hard time getting their phones back on.
This company is THE WORST!!! My phone was just fine, then in afternoon on Dec. 29, it goes out! I call and ask for tech support as I work my business doing telemarketing from landline phone. I asked them to escalate my ticket as I lose $200 per day, they don't care! Sat. Dec, 30 I call pretty much all day, then they stop answering my calls!! 80 buck a month for AWFUL service!!! I will be seeking legal advice and refund since no one will get back to me and they say tech won't be coming until Jan. 2.....Guess what $1,000 bucks lost from my income!!!! I WILL BE CHANGING ASAP!!
I HAVE BEEN ON HOLD FOR 1 1/2 HOURS!! HUNG UP AND CALLED BACK!!! YOU PEOPLE ARE WORSE THEN AWFUL. WE WERE JUST GOING TO UPDATE SERVICES BUT IF I EVER GET THROUGH I AM GOING TO CUT THIS SERVICE OFF!!!!!!!!!!!!!! WHAT DO YOU ONLY HAVE 2 CSR'S FOR THE WHOLE UNITED STATES??? I WILL NOT AND WOULD NOT EVER RECCOMMED YOU FOR ANY KIND OF SERVICE.
I have been trying to reach Customer care as my phone has been out for weeks. I have only had the service for about 6 months and it has been sporadic all the way thru. I have stayed on the line waiting for customer service for as long as 20 minutes and no one ever answers me. They sent someone out in October to repair it but it only lasted a few weeks. This is terrible service. The ONLY way to get their attention to turn off this terrible service is to not pay my bill.