Information, reviews and public commentary for US companies

 

Birch Communications

Rating
0.28
Web
http://www.birch.com
Address
4885 Riverside Dr. Ste. 304
Macon, GA
31210
Contact
Edward James
Role
SVP and CEO
Phone
(478) 475-9800
Fax
(478) 475-9800
Employees
1,790
General profile image

Ron A. - 1 d 8 h ago

0

I have a 25 phone travel agency in Los Angeles and our service has been out for the last day and a half. This has a tremendous impact on our company customer service.

Birch is not responsive and every time I call I have to wait on hold and then receive the same message "we are looking into it". I was to have been escalated to a higher priority and receive a call back "within the hour" from a supervisor. That was 3 hours ago.

I would have a hard time recommending a company with such poor response times and who shows no motivation to fix the issue.

I have now been on hold 11 minutes and one department transferred me to another who is now contacting another for an update on my situation.

General profile image

BIGGEST SCAM COMPANY, I'VE COME ACROSS - 29 d 7 h ago

0

SCAM SCAM, AVOID THIS COMPANY. They take phone number without permission, and then you can't contact them. no supervisors, no return calls, they have lawsuits against them for doing this and are still doing it. Close this company down. No one will tell you anything, if you can get someone to pickup the line. their employees are idiots and rude and want tell you anything.

General profile image

Teresa - 29 d 7 h ago

0

this company took my 83yr old mother phone number without permission, she has no phone service and has not since April22,2017, called they told me they had no supervisors, and they were working to get her service on, We did not ask for this service, never heard of this company, Now she has to wait to get former service restored, I've reported to BBB and local police. they also have a law suit against them for doing such matters, it can be googled. I sat on hold from 8:30 am til almost 1:00pm, for them to tell me nothing, they would contact me back. DON'T FALL FOR THEIR SCAMS,

General profile image

Jenny - 34 d 6 h ago

0

I was grossly misguided by a representative from Birch Communications!! They stated my current provider Century Link was switching to Birch Communications. It was a complete LIE!! And unfortunately, I fell for it. To top it off, I was sent an Early Termination Fee of $200 when I realized it was a LIE after calling Century Link and switching back to them! I WOULD NOT ever recommend Birch Communications for anything!!!

General profile image

Evan V - 48 d ago

2

Hello And Good Day. Is your company overwelmed with business? I'm a Sage customer for years but since the acquisition of Sage by Birch the quality of customer service is not the greatest but you can improve. The wait time for someone to answer a phone from your company is at least a half hour or more. I want to see your success as a business and even brag about Birch but @ this point I can't. Recently my lan line went out and in a weeks time is out again. Have others brought concerns to your attention? Please make corrections needed to excel above your competition and stand out. Thank You Very satisfied Birch Customer up until the past few months. Mr. V. Lan Line (hidden)

General profile image

IntubateU - 71 d 12 h ago

0

Roughly twenty years ago, I originally got phone service through Bell South. When I moved to a new house, I had my service transferred from Bell South to a company called Supra Telecommunications. Birch apparently bought Supra Telecommunications phone numbers when Supra Telecommunications went bankrupt. I've been with Birch ever since. A few weeks ago I decided to transfer my service to Spectrum and port my number, which I've had for 20+ years to Spectrum. When Spectrum tried to port my number, they were unsuccessful because they said my number has already been turned off with Birch. I called Birch to have them turn the number back on so that I can port it. They said they can't. They said the account has already been closed, and that even if I was to open a new account, I wouldn't get the old number back. They then give me an unbelievable run around telling me the number is owned by Supra Telecommunications, AT&T, and others. Bottom line... the number that I've had for 20+ years apparently vanished into thin air and Birch refuses to do anything about it.

General profile image

sandy - 77 d 10 h ago

0

I think it's sooooo wrong to charge a person 70 dollars a month for basic home phone, I don't have anything on it, no caller id, no call waiting, I'm long distance, just local calls. I do have internet, but that didn't go up, ONLY home phone, my bill went from 68.12 to 115.67, with NO warning at all. U can imagine my shock. After looking at the bill I saw that the internet didn't change but the home phone did, went from 34.42 to 81.97. I called to cancell my home phone, ( really don't want to) they said I couldnt. As much as I don't like change, birch isn't giving me much choice.

General profile image

AVOID BIRCH - 77 d 11 h ago

0

Our phone bill raised from a constant $36.33, to $49.57 from Jan '16 to Feb '17, & jumped to $67.88, ONLY 1 month later. When I called to terminate, they say it will take another 13 business days to cancel. As of 3/8, that 13 day extortion would allow billing to March 27, so I would have to pay for 27 days of their outrageously inflated phone rates. DO NOT USE THIS COMPANY.

General profile image

victim of birch - 78 d 8 h ago

0

Birch ported my number from Century link without my permission. If they call you hang up. I have been on the phone for over 4 hours with no cooperation from Birch.

General profile image

Anonymous - 83 d 9 h ago

Birch Sucks! I've been calling them for the past three freakin days! The recording tells me that my wait time is 1 minute.... I cleaned 3 bathrooms, loaded the dishwasher, folded a load of laundry and threw in another load, vacuumed the bedrooms and swept the garage, still nobody answered!! I finally hung up!!! Cancelling my service for sure!!!!!!!!!!!!

General profile image

Insurance Agent - 84 d 11 h ago

1

awful service and very rude representatives. the lines are a resale of AT&T and I feel that they are re-selling bad crappy lines.

General profile image

RCR Development, LLC - 85 d 5 h ago

0

I have to agree with the others wondering why Birch is in business. Their customer support is non-existent. I fave been without service for by business for three weeks now. Thank God for Skype, Whatsapp and Viber. Call their Customer services and the message say a one minute wait...30 minutes later they answer and tell you someone will call you back. Hold for a supervisor...LOL!! They are "on call", not even on location. And if you think someone will call you back, forget it, it does not happen.

Stay clear of this company. Turn and run...run as fast as you can!!!

John Crane

RCR Development, LLC

General profile image

X customer - 138 d 9 h ago

1

I started with Sage, which later became birch. My intial bill was 50 dollars a month. Fast forward to 2016, my bill was 72. Dollars a month. Top of December my phone lost service for 10 days. They came out so called repaired and phone worked for 2 days. In the end of December. Called during xmas birch was closed for 2 days before xmas and that Monday. So no phone service. I talked with the rep. Asked for credit for days no service. She stated the problem was on me. Mind you I paid for wire service. As a result, iwent to another company service was restored December 28th. Repair service no good.

General profile image

Anonymous - 175 d 5 h ago

0

I have no idea why Birch Communications is still in business. No one is accountable in this organization. Absolutely no customer service and no one returns calls. Please Please, don't do business with Birch. Signed the contract after sales guy showing up on my door step practically everyday however, he disappeared since then with no return calls or emails. I Called the main Toll Free and i received another rude of awakening there too. I just don't believe they even care.

General profile image

Anonymous - 174 d 13 h ago

0

I TOTALLY AGREE WITH YOUR REVIEW. I AM CURRENT CUSTOMER GOING TO CANCEL

General profile image

Anonymous - 186 d 8 h ago

0

Birch communications is a joke! They refuse to be accountable for their actions, so I refuse to be accountable for a bill that was not given proper authorization to be switched in the first place! Taking advantage of the elderly is unacceptable!! When I tried to rectify the situation I was given the run around and I'm done chasing a bill that should have never been incurred in the first place!!!

General profile image

NEED HELP - 187 d ago

0

What email address can a customer use to send notice not to be auto-renewed?

General profile image

American Medical Systems, Inc. - 284 d 11 h ago

0

This company has the worst after hours support I've ever seen. The primary line of 4 total has a recording "this number is not in service at this time". The other 3 lines plus fax line are working. All lines are on one account and bill, so errors in their accounting department don't seem likely. This first line takes emergency after hours call in our medical support type business so 24 hour access is extremely critical. I have held for over an hour listening to the same redundant "someone will be worth you momentarily" mixed with various sales pitches. At a little over an hour the recording went to a fast busy type signal and disconnected me. I'm now into the second holding period of approximately 20 minutes so far. This is not the first issue we have had with phone line problems, but the first after hours and to this extent. Horrible doesn't even begin to describe their customer support.

General profile image

Anonymous - 189 d 10 h ago

0

I can't believe this nonsense.. Trying to take people's money. No bueno

General profile image

Ka - 189 d 10 h ago

11.16.16 12:07p(noon)cst

I have tried calling 4 times

Spoke to a rep on 1st call but no answer as of 10:23a.m. cst

Trying to get my bill corrected. This is my first bill but charges are way higher than was told by cst rep.

Please contact me or correct my bill so i can make a payment in a timely fashion. I am on a fixed income

Respectfully

K. Clifton

Re:Acct 887365

General profile image

Birch Customer Service Sucks - 232 d 5 h ago

1

Birch's customer service is the worst. The last 2 times I have called in they did answer until after 50 min I am oh hold right now and its been over an hour, this is unacceptable.

General profile image

Happy to leave Birch - 270 d 14 h ago

The company says it wants to "grow organically".

They are growing organically by spreading their organic matter all over those unfortunate to get anywhere near them.

Insert poo emoji here.

General profile image

Anonymous - 288 d 12 h ago

0

DO NOT USE BIRCH COMMUNICATIONS! THEY ARE VERY RUDE, INCONSIDERATE AND THEIR SERVICE IS HORRIBLE!

General profile image

HORRIBLE !!!! - 289 d 5 h ago

0

THEY CALLED AND SAID THEY WERE AT&T AND WOULD LOWER OUR RATES. WELL WE STILL ARE RECIEVING AT&T BILLS AND A BILL FROM BIRCH, I CALL THEM TO TELL THEM WE ARE NOT PAYING THEM BECAUSE THEY HAVE DONE NOTHING!!! WELL THE GIRL ON THE PHONE GETS A ATTITUDE AND SAYS WELL WE HAVE THE AUTHERIZER ON VOICE RECORDING, DO YOU WANT ME TO PLAY IT? I SAID YES. I PUT IT ON SPEAKER AND IT WAS NOT MY BOSSES VOICE! SHE CAME BACK TO LINE AND I TOLD HER IT WAS NOT MY BOSSES VOICE! SHE SAID WELL WE DIDNT CHANGE IT IF THATS WHAT YOU THINK. I SAID WE ARE NOT PAYING THE BILL AND SHE SAID WELL YOU HAVE TO DO A 30 DAY NOTICE AND YOU WILL STILL BE RESPONSIBILE FOR THE AMOUNT. TOLD HER WE ALREADY SENT A 30 DAY NOTICE 2 MONTHS AGO AND NOTHING WAS DONE.THIS BUISNESS IS HORRIBLE AND THEY ARE NOT NICE.

General profile image

Ali Crane, Pr. Mgr., Tumwater Veterinary Hospital - 1 y ago

0

We've attempted to cancel as well ... call 6 months in advance to get the information necessary. Did everything we were told ... now they say we are being billed for equipment they didn't put in. The Telephone Company that provided our equipment put in the equipment. I'm filing a complaint with Georgia Consumer Protection and with the the Federal Trade Commission ... this is a scam operation and should be shut down! I spoke with the Georgia State Attorney General's Office this morning and it appears we aren't the first to have these problems. Everyone should start filing complaints. Let's close down company's like these!

Ali Crane, Pr. Mgr.

Tumwater Veterinary Hospital

Tumwater, WA

General profile image

Xo Communications - 1 y ago

call their phone number (hidden)

Other Reviews & Comments

LA Fitness
Darcy Please do us all a favor and keep persuing this until you g ... 

McDonald's Corporation
Anonymous I went to your mcdonalds here in tulsa oklahoma on memorial ... 

American Airlines
Disappointed Customer I thought Spirits was bad, but at least they don't back rac ... 

Circle K
Circle K, Ellensburg, Wa Hello,

Fox News Network, LLC
David Jones One little two little three little Indians Message to Fox:  ... 

Church's Chicken
Anonymous Just had the worst experience ever at a restaurant anywhere ... 

Petsmart
Janice Gebhardt We were at the store in Peru, Illinois this evening. I woul ... 

Amazon
Not a fan of Amazon BEWARE BUYERS and SELLERS! Deal with customer service and t ... 

Dollar General
Jerry G The Dollar General on Tarboro road in Youngsville, NC is fo ... 

Ford Motor Company
Kristen Ford sucks I have a new 2015 ford focus been in the shop 5  ... 

Food Network
Deni So tired of Giada and Bobby picking several terrible food n ... 

Taco Bell Corp.
George My taco bell in Marianna FL sucks they didn't give me all m ... 

AT&T
Kristen Was hoping to talking to someone direct from coperate. When ... 

24 Hour Fitness
A.S. I attempted to send a direct email through the local websit ... 

TGI Friday's
Martin Budner My wife and I had dinner {?} at the TGI Fridays location in ... 

Spirit Airlines
Charlene I was told by an agent that trael insurance was included in ... 

Cricket Communications, Inc.
mkramer007@hotmail.com I attempted to contact AT&T Wireless (aka Cricket) on t ... 

Victoria's Secret Stores, Inc.
RC I placed an order over the phone with a rep last Monday wit ... 

Google Inc.
Flordeliza Punzalan I was wondering if you could help me out. I need to pay my  ... 

Domino's Pizza, Inc.
Blair J Wilson I ordered food, drinks and dessert from the app for my mom  ... 

Geico Corporation
A completely dissatisfied customer I had the worst experience with Geico auto insurance repres ... 

Wal-Mart Stores, Inc.
Fed Up I went to Walmart in Bolt Earl Campbell hot links inside th ... 

Autozone
Vadnais Duane #386-314-6294 Hello my name is Duane vadnais I visited your store in edge ... 

Earnhardt
Frank Lagos My name is Frank Lucas and my phone number is 602 821 3958  ... 

Hulu LLC
Barbara I had a HULU account for over a year and let it lapse but w ... 

J. C. Penney Corporation, Inc.
JoeK I am utterly discussed with JCPenney

Allstate Insurance
Jasmine McCoy-Allstate Representative My name is John White and I have been dealing with Allstate ... 

Cablevision Systems Corporation
ClassactionSuitFiler One of your Optimum Channel 1 Spectrum emptoyed's exploitin ... 

Outback Steakhouse
Helaine We are regular customers of Outbac on Long Island NY. The c ... 

Ashley Furniture
Anonymous Had the same problem so they gave me a store credit of 400  ... 

Jo-Ann Stores, Inc.
Lyndy Soencer Please help clean up our store!! My Joanns is in Houston Te ... 

Discount Tire
Anonymous Sounds like a customer privacy act violation to me

Macy's
Anonimus employee I work at macy's, dadeland mall, miami fl 33156

Great Clips, Inc.
Debbie Burke I'm very upset I have not stop crying since I was in your H ... 

ADT Security Services, Inc
Bingo Recruiters stink. Put a 20 year old to interview experience ... 

Best Buy
James K I called Bestbuy number and they said they can price match  ... 

T-Mobile USA, Inc.
Emma Hello Tmobile I need to unlock my Samsung Galaxy tab E...Th ... 

Safeway, Inc.
Anonymous Been going to the Long Gate store for years. I have been wa ... 

Dillard's Inc
Customer Service Check out the Dillard's Department Store In the Arbor Place ... 

Lg Electronics USA
PINKLADY I received the worst customer service ever I talked to 3 di ... 

Nissan North America, Inc.
Camille I purchased a used 2013 Toyota Camry from Bay Ridge Nissan  ... 

Liberty Mutual Holding Company, Inc.
Fixed Income JB Fixed income JB,

Gold's Gym International, Inc.
Theresa Need to reach payroll/corporate concerning info I submitted ... 

Bank of America Corporation
Anonymous Horrible customer service!! Never bank with them.

Lg Electronics Alabama Inc
Pat I had a similar experience. Their customer service stinks!  ... 

Circle K Stores Inc
Rudely treated East Alton Illinois The Circle K in East Alton Illinois is filthy the attendant ... 

Quaker Oats Co
Katie Just found a worn in my oats as I feeding them to my daught ... 

Zale's Jewelry
Realist Hey C.C. why don't you back off. People can have opinions b ... 

AARP
Rocky Garbett I have been a member for some time. I remember AARP support ... 

Denny's
Daisy Service is awful every time i come here... Server wrote dow ... 

Placeholder advertisement