To Bloomingdales Customer Service,
I am writing to you to tell you about my GREAT experience with Bloomingdales TELEPHONE Customer Service representative Christian Employee ID #91152631 and his Supervisor Nicholas.
Yesterday Sunday December 16 I tried for OVER an HOUR to "check out" my Cart, ONLINE at Bloomingdales.com and the website would not apply my mailed to me coupon Valid 10/10/18-1/1/19 for $50 off of $200 (code ZQQ57Y43363A) purchase so I tried eliminating items out of my cart and tried again with the $25 off of a $100+ purchase AND STILL the coupon code ZRP57Y43363A would not work on regular priced gold appetizer dishes for an upcoming gift.
I THEN tried the "LIVE CHAT" on your website where I was online in "Chat" with "John C" for over an hour, I made dinner, ate dinner and did all of the family dishes and JOHN STILL COULD NOT answer why my code was not working and he offered NO SOLUTIONS!! I asked to speak with his supervisor and THAT was taking over 15-30 minutes so I went ahead and called the Customer service telephone number listed on the Bloomingdales.com website.
THIS is where your employee Christian ID#91152631 was GREAT and OVER THE TOP COMPETANT and took care of my purchase smoothly and quickly!! Christian needs to be the STAR employee that all customer service reps try to emulate. Christian SAVED THE DAY, SAVED THE SALE, and MOST OF ALL SAVED MY PATRONAGE to Bloomingdales.
Christian should be the trainer for all customer service reps to educate them on how to come to a quick but precise solution for customers. Christian needs to be commended on a job well done and for providing over the top EXCEPTIONAL PROFESSIONAL CUSTOMER SERVICE and CUSTOMER SATISFACTION.
Please commend Christian for his outstanding service and please extend gratitude to his Supervisor Nicholas who also was over the top professional when I spoke to him to tell him of his superior employee! Nicholas obviously runs a great customer service help line and MAYBE you should put him in charge of your ONLINE CUSTOMER LIVE CHAT Customer service department!
I have managed HUGE retail stores for over 30 years and your online "Live Chat" system is a failure and needs to be changed on how it solves customers problems which is the entire point of a "LIVE CHAT"!! I believe that your employee John either needs readily available resources to help find quick solutions to customers problems or MAYBE it's your system. Either way I will only be shopping in store or by phone and NEVER AGAIN ONLINE from your site.
Again, THANK YOU FOR CHRISTIAN and NICHOLAS in the Telephone Customer service department as they are superior employees and should be the role model for all Customer service at Bloomingdales. It is because of CHRISTIAN and NICHOLAS that Bloomingdales retained myself as a loyal LOYALIST!!
I agree with all of these posts regarding customer service at Bloomingdales. I think we need to put a complaint to the better business bureau too. I also ran into problems with a large order for the holidays on their website. The woman on the phone clearly did not understand anything I was asking her. She kept repeating the same answer even though it was not in response to my question. Then, when I asked for a supervisor, she hung up on me. So I wasted 1/2 hour on the phone and got no where. Basically I had to order as a guest on the website, forfeiting my loyalist points. and then I go it to work.
The whole order took hours. It is no wonder we all prefer shopping on Amazon. What is happening to our retail stores that they cannot provide its customers with any sort of customer service? Overall, what should have been a nice experience, wasn't. Worse than that, Bloomingdales coujld care less.
This afternoon I was doing a little Christmas shopping at the Bloomingdales in Chicago,IL . 900 N. Michigan Ave.
I went to the fragrance department to buy my mother a couple bottles of perfume. A lady approached me to offer her assistance. I was going back and forth on a few scents, the sales lady says I should go with the option she picked because all "African women love this scent" I immediately felt uncomfortable and walked to the next counter to ask for a Manager. The young lady knew that she had crossed the line at that point and started to apologize. Her apology was just as bad as her comment... " I'm sorry, I always joke like that". "I have black friends" " I'll give you the hookup girlfriend". All of the comments continued to make me feel more uncomfortable. I was told I could go to the customer service desk on the fifth floor and a manager would meet me there. The manager I spoke to was very apologetic and I did explain I didn't want the sales lady fired I suggested sensitivity training. I also spoke to Chris who was the store manager he was ver understanding and agreed that some form of training is definitely needed he also gave me a gift card for $100.00. I thought oh that's very nice to offer me some kind of token, to apologize for what I experienced. But I walked the store trying to finish my Christmas shopping and my entire mood was changed. I work in the area and have shopped here plenty of times and the experience left me feeling horrible. I went home without doing any of my shopping I've never felt like this before.
Bloomingdales customer service is horrible and useless. I work for Bloomingdales in Fulfillment and have been receiving my orders with a fraudulent phone number on the label addressed to me. I receive the package but this is not my phone number. I was on the phone with Bloomingdales customer service for 2 hours at which point the so-called supervisor who was the last one I spoke with hung up on me. My online Bloomingdales account, loyalist, addresses, orders, credit card all show my phone number however the shipping label has a fraudulent phone number on it. It is the same phone number that was used to steal my identity last year. I spoke to at least 6 people who were all useless and had foreign accents. I am disgusted to work for such a useless company. Thank goodness my position is seasonal. I will be writing to Bloomingdales corporate regarding this horrible experience. I'll be closing my credit card and loyalist account and my online Bloomingdales account after my employment terminates at the end of the season. Absolutely horrible.
I have never been treated so badly or have ever had a more disappointing experience like tonight. Speaking with your customer service department in the Phillipines. She said her name was Alexi but I don't believe it because I called separate times and they always say Alexi or Sam......She was so rude and after I was on hold for 50 minutes she yelled at me and raised her voice speaking a different language! When I asked her to stop yelling she hung up the phone! I think this person needs some coaching on customer service. I am very dissatisfied and disappointed in Bloomingdales which was once a fine department store. You should be ashamed. I know I'm disappointed.
OMG! Shopped in Bloomies 59th today for a pair of sneakers. OMG! It took me till I got home to put it together! I'm, a 73 year old Black woman. The young white girl not making enough money to support herself gave me a mismatched pair of $200 Adidas sneakers to try on.
I didn't notice, at first , cause I only tried on one shoe and it was too large; I never tried on the other. She had given me a size 8 and a size 5 1/2 "pair". And she checked me out every few minutes. I only noticed as I was on way out.
OMG! White folks are fucked up! Can't get over Black folks having money! Specially when they don't have.
This comment is so offensive.
Bloomingdales customer service is horrid.
Still waiting for a replacement card.
Promises for 8 days coming by fedex.
Everyone passes the buck, noone can explain where the card is.
I was peo.ised my card by FedEx 8 days ago.
Noone cares and am a very good bloomies client.
Bloomies dies not gave its system in ace.
As an aside over punishing when uh return s/t and too many programs
Will stop shopping there.
Without question the worst customer service experience ever. My family has been trying for over one week now to purchase $2,500 of products on the Bridal Registry for us without success. Customer Service says they need to verify that the purchasers are who they say they are. The family gave up after the 8th phone call. Bloomingdale's deserves to go bankrupt. What a mistake registering with them.
WOW, they are doing the same to me for a perfume!
On Friday November 23, 2018 on a Black Friday I went in to the Glendale CA store on brand and I went in to exchange a Burberry scarf and buy something also. Before I brought a item I wanted to see how the employees would help me and service me. I was thinking its a busy day and I would not get the service that I want and I been a loyal customer not just with having the card loyal but I shop at this location and store all the time and I spend a lot. I was amazed by how great the service was it was better than I ever could think of or imagine. After a busy day the two employees still had a smile and great attitude with my mom and I. I was treated so nicely and they were so patient with us. They treated me like the loyal customer that I am not knowing how much I spend at this store, I know why I always come back to this store. The employees were Stella Tahmasian and Patricia Ballivian Galindo they are amazing and with beautiful smiles serving customers happily. Employees like this make you want to come back and stay in contact when I need to buy anything again I know I will be asking for their service, and I will be back. Thank you so much for your amazing service.
To whom it may concern at Bloomingdale corporate office,
I was shopping at Bloomingdale store in Honolulu yesterday, 11-03-2018 in the jewelry department. I was talking to Lisa Marie Minor (the best) who was helping me with my inquiry and my previous John Hardy purchase. While we were talking, another sale person named Tiffany came over and wanted to look at my diamond bracelet. So I showed her thinking that she would only look at it like any normal person would. That was not what she did. Unexpectedly, she took out a loupe and examine my diamond bracelet and told me I have inclusions in my diamonds. She also self proclaimed to be the best diamond expert before walking away. I shocked to say the least. Unless she was a gemologist, she is nothing more than a sale person to me and have no right to do what she did - just rude, offensive and unprofessional.
Is this how Bloomingdale should be treating their customers?
For the record I do not know Tiffany enough for her to do that. There is something very wrong and i find it very disturbing. I was glad that Lisa Marie was there to witness the whole ordeal.
Please look into this.
1st world problems
again for a sample of the fragrance Portofina Norli Forte buy Tom Ford with the same lady and then two others that said again we don't have bottles to the fragrances in the store. Now I'm totally not believing them and asked for a store manager. The manager was paged and came to me I ask her as well why aren't there any sample bottles any where in the entire perfume area that I can get a sample of an inquiry for the Tom Ford product to take along. The store cosmetic manager Nicole Fontana at that location that I spoke with said that they don't have sample bottles anywhere in the store I then asked why she stated that the vendors do not supply any bottles for sampling. I told her I didn't believe her and that every store like Bloomingdale's always has samples for customers her response was "she never heard of a store giving samples of products for perfume to customers". I told her that wasn't true but she insisted that I was wrong and the store didn't have sample. I got her name and stated that I was reporting this to corporate headquarters to find out what the situation was with that.
What a blatant lie.
I went right next door to Nordstrom's where the attendants were kinder more helpful and I got not only one sample of the fragrance I asked for but two....Go figure
Malik Wayne Huggins
Anonymous - 13 h 42 m ago Went into Bloomingdale's Santa Monica store location at: 315 Colorado Ave Santa Monica CA 90401 September 18, 2018 to inquire about Tom Ford's Potofino Norli Forte priced at $330.00. Proceeded to ask the sales help at the perfume station for that particular fragrance she told me the price at that point I didn't have the amount at the time on me to purchase as I asked for a "sample" of the fragrance to take with me I was told she didn't have bottles to put samples in. I said ok thinking that was odd and walked away. Coming back on Sunday October 21, 2018 I asked again for a sample of the fragrance Portofina Norli Forte buy Tom Ford with the same lady and then two others that said again we don't have bottles to the fragrances in the store. Now I'm totally not believing them and asked for a store manager. The manager was paged and came to me I ask her as well why aren't there any sample bottles any where in the entire perfume area that I can get a sample of an inquiry for the Tom Ford product to take along. The store cosmetic manager Nicole Fontana at that location that I spoke with said that they don't have sample bottles anywhere in the store I then asked why she stated that the vendors do not supply any bottles for sampling. I told her I didn't believe her and that every store like Bloomingdale's always has samples for customers her response was "she never heard of a store giving samples of products for perfume to customers". I told her that wasn't true but she insisted that I was wrong and the store didn't have sample. I got her name and stated that I was reporting this to corporate headquarters to find out what the situation was with that. I went right next door to Nordstrom's where I was treated much more with care and concern and got not only one but two fragrance samples. Go figure What a blatant lie. Malik Wayne Huggins Culver City
Went into Bloomingdale's Santa Monica store location at:
315 Colorado Ave
Santa Monica CA 90401
September 18, 2018 to inquire about
Tom Ford's Potofino Norli Forte priced at $330.00. Proceeded to ask the sales help at the perfume station for that particular fragrance she told me the price at that point I didn't have the amount at the time on me to purchase as I asked for a "sample" of the fragrance to take with me I was told she didn't have bottles to put samples in. I said ok thinking that was odd and walked away.
Coming back on Sunday October 21, 2018 I asked again for a sample of the fragrance Portofina Norli Forte buy Tom Ford with the same lady and then two others that said again we don't have bottles to the fragrances in the store. Now I'm totally not believing them and asked for a store manager. The manager was paged and came to me I ask her as well why aren't there any sample bottles any where in the entire perfume area that I can get a sample of an inquiry for the Tom Ford product to take along. The store cosmetic manager Nicole Fontana at that location that I spoke with said that they don't have sample bottles anywhere in the store I then asked why she stated that the vendors do not supply any bottles for sampling. I told her I didn't believe her and that every store like Bloomingdale's always has samples for customers her response was "she never heard of a store giving samples of products for perfume to customers". I told her that wasn't true but she insisted that I was wrong and the store didn't have sample. I got her name and stated that I was reporting this to corporate headquarters to find out what the situation was with that.
I am appalled that all Bloomingdale's stores continue to carry the Ivanka Trump brand. I brought this up to a sales associate and she defended Ivanka and said she was an 'entrepreneur'
And FYI if I don't find my size in a store I don't need to be told someone can order it for me. why? because I would have just stayed at home and done that in the first place.
So your politics should dictate what brands companies sell, and what people purchase? Sonds intolerant and unyielding to me, and that is probably what you espouse. Yep...consistent and credible.
It disgusts me that there aren't other designers that you can put your energy into instead of bashing a store that displays designs from everyone. Just like art galleries display controversial art. If you don't like it, move to another rack.
Ivanka Trump has a right to sell anywhere she likes. It is part of the American dream and your opinion politically does not count here. You do not have to buy. Another cry baby. Go somewhere else. What a complainer. I am so tired of people "wanting their way" all the time.....their way or the highway. Geez....grow up and be an adult!
Oh shut up csc
My name is Kimberly Kaminsky and I have spent over 20,000 in the last year primarily at the Lenox Atlanta, Georgia Bloomingdales store. The issue started on May 4,2018 when I went to the Lenox Store and the Coach Wristlet I wanted was not available in the color. The salesperson called the 59th street flagship store and they ordered the wristlet. On the day it arrived it was the wrong color, so I called the 59th street store for them to order the correct item. I called the NYC store more than 20 times that day and was transferred to the wrong department each time. When I called 59th street store I asked for the store manager more than 20 times and was transferred to the china department manager, the men's manager, the jewelry manager. I physically went to the Lenox Store and asked for the store manager twice and was refused by staff. Instead a manager named Jennifer came down and offered to put the gift cards on my account and told me to go to Macy's or Coach and would not assist me in anyway further. I went to the Macy's store at Lenox the same day and went to the Coach salesperson who was being rude, demeaning and decided not ask for her assistance based on her behavior and treatment of the young customer in front of me. Since then I made over 25-50 more phone calls to the 59th street store where finally I told a salesperson that I had seen the bag at the flagship store at Macy's in NYC and he said he could obtain the bag but I could not locate him to do it. Then Michelle Choi after more phone calls to the 59th street store at my suggestion contacted the Coach buyer to see if she could obtain the bag and she did and they promised to put a return label in with the new bag and it was never done so there would be an even exchange. I made another 25 phone calls and posted on Facebook my issues and I spoke to Julie W. in Corporate customer service she continued to make me feel as if I was not a valued Bloomingdales customer. Today, I decided to go the Lenox store because I had enough in the way I have been treated by the Bloomingdales store management of the Lenox and 59th Street stores, and Julie W. in corporate customer service due to the amount of runaround that I have been put through which they are still do not understand and are extremely unsympathetic to my situation and make unwanted comments about that they would not go to great lengths to assist me or care about me being happy or a valued customer. I returned the 5400.00 diamond tennis bracelet, 82.00 pair of leggings and the wristlets, in return I was given a 106.00 Bloomingdales gift card knowing that I have no use for this because I told Deana James, Julie W. and others that I would not return to the store or shop at Bloomingdales because I was not treated properly and feel store management, corporate management is not taking what I have experienced seriously and closed my Bloomingdales account. The response from Julie W. in corporate customer service was throw it away the gift card. I asked to speak to Executive customer care team and was given the wrong number by Deana James, the General Manager of the Lenox store and when i explained it was the wrong number she did not believe me when I told her, I called the number in front of her and it was wrong and she kept insisting it was the right number and I put it on speaker phone for her to hear and she realized the mistake but never apologized to me. Finally I was given the correct number and explained my extreme frustration and lack of empathy, runaround that I experienced so far and the person with whom I spoke with did not understand the degree of desperation and frustration II was feeling and her solution was to direct me to the District Manager which was not correct in this case. She was extremely unsympathetic and did not display any empathy, nor validated my feelings for my situation Then I spoke to Renee Geier, who was a supervisor at the Executive Team and again I felt she did not understand the amount of runaround that I have experienced and asked numerous times to escalate the situation to her boss and she refused. Again she refused to validate my feelings about the situation nor did she display empathy for what I have experienced. I was told to put my complaint in writing my Ms. Geier and that I would never receive a phone call from the CEO or anyone high up in the Bloomingdales Executive team and that nobody would be willing to resolve the situation. At this time I will never shop at another Bloomingdales again or possibly at a Macy's store because of the way I was treated until I speak to Terry Lundgren or an executive officer at Bloomingdales of my experiences and treatment.
WOW! You certainly express the feeling you have that you "have been put thru the wringer!" Is it really possible you have placed over 75 calls to the store?? I think not. I DO get that you are frustrated and very upset. But I also sense a deeper problem, one I understand! When I am so FLUSTERD and angry and perhaps crying I want SOMEONE TO GET IT!!! What I have learned in my 72 years is they never will!!! We OWN the frustration. The MORE upset we become the farther out of touch "they" become. It may SEEM reasonable to want someone to empathize with us. However, it is NOT! The BEST we can do is get the issue resolved. PERIOD! Large corporations don't care if we remain customers or not. Rather, the people working for them do not care! When I am reaching the end of my rope I ask a daughter or friend for help. They can be more practical and leave the emotions OUT!!! I used to work myself into. Frenzy WANTING satisfaction in the way of EMPATHY! The REALITY is NO ONE OWES US THAT and WE ARE NOT ENTITLED! To think otherwise is to be miserable a LOT expecting what we will NEVER get!!! Find support in OTHER WAYS! Deal with shopping, financial matters, and the like at arm's length. You spent $20.000 on MERCHANDISE! It did NOT buy you respect or consideration! To believe otherwise is self destructive. I have been there... with MUCH less that 75 phone calls! You will make yourself crazy trying to get something from someplace that will NEVER give it!!! One of the definitions of insanity is ; doing the same thing over and over and expecting a different outcome. Truly, I hope this helps put this in perspective AND helps you stop asking for validation IN THE WRONG PLACE. I've learned this the hard way by being in those shoes!
To the poster Robbie....I totally agree! I think this is the product of another spoiled person who knows nothing about anything but "me me me". Sickening!