I am disappointed that a Store such as this would charge me .5 cents for a very small brown bag which is your trade mark!! I spent over $100.00 on two very small items of make up when the cashier politely asked me if I wanted a bag I would need to pay for it! This behavior is equivalent to that of a .99cent store!!! Shame on you for having such LOW standards and for making Your cashiers so uncomfortable. You should absorb that small cost.
In California, all stores charge a Quarter! This world is getting ridiculous!
My name is Kimberly Kaminsky and I have spent over 20,000 in the last year primarily at the Lenox Atlanta, Georgia Bloomingdales store. The issue started on May 4,2018 when I went to the Lenox Store and the Coach Wristlet I wanted was not available in the color. The salesperson called the 59th street flagship store and they ordered the wristlet. On the day it arrived it was the wrong color, so I called the 59th street store for them to order the correct item. I called the NYC store more than 20 times that day and was transferred to the wrong department each time. When I called 59th street store I asked for the store manager more than 20 times and was transferred to the china department manager, the men's manager, the jewelry manager. I physically went to the Lenox Store and asked for the store manager twice and was refused by staff. Instead a manager named Jennifer came down and offered to put the gift cards on my account and told me to go to Macy's or Coach and would not assist me in anyway further. I went to the Macy's store at Lenox the same day and went to the Coach salesperson who was being rude, demeaning and decided not ask for her assistance based on her behavior and treatment of the young customer in front of me. Since then I made over 25-50 more phone calls to the 59th street store where finally I told a salesperson that I had seen the bag at the flagship store at Macy's in NYC and he said he could obtain the bag but I could not locate him to do it. Then Michelle Choi after more phone calls to the 59th street store at my suggestion contacted the Coach buyer to see if she could obtain the bag and she did and they promised to put a return label in with the new bag and it was never done so there would be an even exchange. I made another 25 phone calls and posted on Facebook my issues and I spoke to Julie W. in Corporate customer service she continued to make me feel as if I was not a valued Bloomingdales customer. Today, I decided to go the Lenox store because I had enough in the way I have been treated by the Bloomingdales store management of the Lenox and 59th Street stores, and Julie W. in corporate customer service due to the amount of runaround that I have been put through which they are still do not understand and are extremely unsympathetic to my situation and make unwanted comments about that they would not go to great lengths to assist me or care about me being happy or a valued customer. I returned the 5400.00 diamond tennis bracelet, 82.00 pair of leggings and the wristlets, in return I was given a 106.00 Bloomingdales gift card knowing that I have no use for this because I told Deana James, Julie W. and others that I would not return to the store or shop at Bloomingdales because I was not treated properly and feel store management, corporate management is not taking what I have experienced seriously and closed my Bloomingdales account. The response from Julie W. in corporate customer service was throw it away the gift card. I asked to speak to Executive customer care team and was given the wrong number by Deana James, the General Manager of the Lenox store and when i explained it was the wrong number she did not believe me when I told her, I called the number in front of her and it was wrong and she kept insisting it was the right number and I put it on speaker phone for her to hear and she realized the mistake but never apologized to me. Finally I was given the correct number and explained my extreme frustration and lack of empathy, runaround that I experienced so far and the person with whom I spoke with did not understand the degree of desperation and frustration II was feeling and her solution was to direct me to the District Manager which was not correct in this case. She was extremely unsympathetic and did not display any empathy, nor validated my feelings for my situation Then I spoke to Renee Geier, who was a supervisor at the Executive Team and again I felt she did not understand the amount of runaround that I have experienced and asked numerous times to escalate the situation to her boss and she refused. Again she refused to validate my feelings about the situation nor did she display empathy for what I have experienced. I was told to put my complaint in writing my Ms. Geier and that I would never receive a phone call from the CEO or anyone high up in the Bloomingdales Executive team and that nobody would be willing to resolve the situation. At this time I will never shop at another Bloomingdales again or possibly at a Macy's store because of the way I was treated until I speak to Terry Lundgren or an executive officer at Bloomingdales of my experiences and treatment.
WOW! You certainly express the feeling you have that you "have been put thru the wringer!" Is it really possible you have placed over 75 calls to the store?? I think not. I DO get that you are frustrated and very upset. But I also sense a deeper problem, one I understand! When I am so FLUSTERD and angry and perhaps crying I want SOMEONE TO GET IT!!! What I have learned in my 72 years is they never will!!! We OWN the frustration. The MORE upset we become the farther out of touch "they" become. It may SEEM reasonable to want someone to empathize with us. However, it is NOT! The BEST we can do is get the issue resolved. PERIOD! Large corporations don't care if we remain customers or not. Rather, the people working for them do not care! When I am reaching the end of my rope I ask a daughter or friend for help. They can be more practical and leave the emotions OUT!!! I used to work myself into. Frenzy WANTING satisfaction in the way of EMPATHY! The REALITY is NO ONE OWES US THAT and WE ARE NOT ENTITLED! To think otherwise is to be miserable a LOT expecting what we will NEVER get!!! Find support in OTHER WAYS! Deal with shopping, financial matters, and the like at arm's length. You spent $20.000 on MERCHANDISE! It did NOT buy you respect or consideration! To believe otherwise is self destructive. I have been there... with MUCH less that 75 phone calls! You will make yourself crazy trying to get something from someplace that will NEVER give it!!! One of the definitions of insanity is ; doing the same thing over and over and expecting a different outcome. Truly, I hope this helps put this in perspective AND helps you stop asking for validation IN THE WRONG PLACE. I've learned this the hard way by being in those shoes!
Good for you. I just cancelled my Bloomingdales card after being on the line with consumer protection for three hours. By the way, they're in the Philippines! Since I was not able to tell them my ex sister in laws month of birth as one of the verification questions, I was not "allowed" to spend a $1000 with Bloomingdales.com. I have been a customer for over 30 years and have worked for the company in various buying and mngmnt functions. PS manager in customer service was happy to have me cancel my card and directed me to the dept to do so!
I am appalled that all Bloomingdale's stores continue to carry the Ivanka Trump brand. I brought this up to a sales associate and she defended Ivanka and said she was an 'entrepreneur'
And FYI if I don't find my size in a store I don't need to be told someone can order it for me. why? because I would have just stayed at home and done that in the first place.
So your politics should dictate what brands companies sell, and what people purchase? Sonds intolerant and unyielding to me, and that is probably what you espouse. Yep...consistent and credible.
I purchased an expensive Donna Karan comforter from Bloomingdales a few months ago. The comforter ripped. I brought the comforter back to #bloomingdales for a return or exchange, as the product tore after only a few months during the course of normal wear and tear. I was rudely treated by your staff, who after being given my bloomingdales bonus card and credit card with which I used to purchase the comforter told me that I did not purchase the comforter. Then, I asked the eastern european employee in the Aventura Mall Bloomingdales for a manager. I then met Adam Undelson, the rudest individual who should not be working for Bloomingdales, at all. Mr. Undelson, selling manager for domestics/furniture/luggage told me that i must have washed the comforter for it to have torn it. when I told him the comforter was not ever placed into a washing machine, he then searched my transaction in #Bloomingdales computers wrongfully leaving me with the impression that I had not purchased the comforter, at all, let alone at #Bloomgdales. After disparaging my character in front of other customers, and mistreating me in front of loved ones, Mr. Adam Undelson said that I had no other choice but to purchase a new comforter, as they only last four to five months, thereby insulting my intelligence and providing the very worst kind of customer service humanly possible. I have now written letters to Donna Karan and Donna Karan's legal counsel. If I am not permitted to return or exchange the defective comforter within 10 calendar days, I shall file a claim against Bloomingdales, Donna Karan and Adam Undelson for unfair and deceptive trade practices, fraud in the inducement, intentional infliction of emotional distress, and slander. I strongly encourage you to resolve this matter amicably now otherwise I will see you in court and take this matter to the court of social justice #ripoffreport, #twitter #linkedin to #boycottbloomingdales
I ordered a pair of shoes online. The shoes arrived with one shoe in one size and the other in another. I reached out to Customer Service and there were no additional stock in my size. I asked for a discount and I would keep the shoes as they were a 1/2 size apart. They offered me a measly 15% off on a $500 pair of shoes. I said that was not acceptable. They were not offering any more. Not sure who else would wear a shoe in 2 different sizes. I have been a loyal Bloomingdale's customer for over 40 years. This is not the type of service I expect from this retailer. The shoes are being returned.
I am a plus size woman, size 18. I have a black tie event that I needed to purchase a gown, formal evening attire, to attend this event. I was extremely disappointed that the the Gardens Mall didn't carry "Plus Sizes" as I was informed by the sales clerk. However, she said your Boca Raton mall did carry some dresses in plus sizes. I hope you change this in the future. Plus size women still like to get dressed up and enjoy an evening out. We should be able to buy a dress without a problem and without feeling like a lower class individual because of our size or have to drive all over Florida to find something.
I received a gift which was on backorder. I called to find out the status and the agent told me she would send me a credit instead. I accepted the offer. The credit never arrived. I called back on 4 separate occasions and each time the representative told me either credit was in process or it was in the mail. Last week I called again and I spoke to Sylvia and Josh and they both told me in a condescending and belittling manner that I will not be getting a credit and I should call the sender of the gift because the sender was not charged since the BLOOMINGDALE'S REPRESENTAIVE canceled the order when asking for my credit. All this was unbeknownst to me. Obviously, I am not going to burden the person who sent the gift, especially, since the offer of the credit was from a Bloomingdales representative. I was told that all phone conversations were recorded. I asked that they review the phone messages, but no one of ever responded to me. It is without a doubt the most bizarre customer service experience I have ever experienced. I realize the that Macy's stock was nearly $70/sh 3 years ago and now it is around $39/sh. But I would not expect them to stoop this low to make a frequent customer this dissatisfied. I live about 3 miles from a Bloomingdales and I will never shop there again and will recite my story to whoever will listen. This is all on top of another gift that I received from Bloomingdales. In that order the gift (cheeseboard) arrived broken in half. It was not in its original box. But rather a makeshift carton with no stuffing and a shipping label to a person that I never heard of. This company appears to be in total disarray and has no procedure in place to get problems like mine resolved.
I am from Los Angeles and I was visiting Charlittesville,va. To my surprise I could not find a single Bloomingdale's Store any where.
I think public of this city is deprived of shopping at Bloomingdales. I was wondering why your company doesn't open branches in this city.
Over the years I slowly have stopped shopping at Bloomingdale's due to their low level of service and general product quality. Today was the topping on the cake. I rushed over to the Boca Raton Florida Store to purchase items listed in the Memorial Day Sale Catalog that I received in the mail. Guess what- the staff at the store never saw or heard of the products advertised by Bloomingdale's and they couldn't even find them in the Bloomingdale's computer system.
Congratulations Bloomingdale's, I will be shopping even less now at your stores and possibly now not at all if you advertise items that you do not sell and your staff can not even locate. I also plan to close my credit card and "Loyalist" program with you as I no longer have or wish to have any loyalty to your stores.
I am appalled that a store of Bloomingdales caliber would ask its clients to pay 5 cents for a bag for their purchases. Bags are one of the forms of advertising and taken out of your marketing budget. The five cents goes into your pocket not Suffolk county's . Therefore you owe it to your customers to donate whatever fee it will cost. Take it out of the cost of the purchase. I am insulted by the question, "do you want a bag". No, I need a bag!
Fight the legislator if you must. But this is ridiculous.
You must have been in the DC & Maryland area. By law, the associates are required to charge you for a bag, it is not their law, is it state law, that's why they ask.
Customer service is absolutely horrible. I have been a customer since 1978 and it will be a long time before I purchase another item from Bloomingdale's due to their billing practice and total lack of customer service. Several times during my call, they referred to Macy's and each time I had to remind them I was calling about my Bloomingdale's account.
I was "just looking" when I fell prey to a high pressure sales person. She also promised free return shipping and a fast process and crediting of my credit card.
No one had heard of free shipping when I called the store back. I shipped it and it arrived in one day, Now, almost 2 weeks later I'm still waiting for the credit to reach my credit card. It'll miss the due date and I'll be paying interest. To top it off, the Theory department manager doesn't take the call and just turns me over to the same sales clerk who only l texts that she ran the receipt (she did) and that's that.
What a torture to do business with Bloomingdale's!
This past Friday I was in Manhattan to enjoy times with friends. Although I am in NYC often I havent been to the flagship bloomies on Lexington in 20 years. I was staying in the area and the weather was beautiful so I decided to walk down and indulge. After making my rounds in the mens department I decided to hit up jo malone to grab a new scent to wear that evening. I was immediately approached my Jaeger who was great! The Jo Malone boutique was super busy but he took his time helped me secure a scent and provided some beautiful samples. As overwhelming as Bloomies can be, my experience with Jaeger in Jo Malone was memorable!. Nectarine Blossom & Honey for the WIN!
Be carefull Bloomingdale's offers "free returns," but in fact returns are free only under certain circumstances. I carefully repacked the dresses I had ordered online after I discovered they weren't right for the occasion. In fact, I could have more easily returned them to the store; but I imagined that since they'd come from a warehouse, the company would prefer to have them returned there. Then, I discovered they charged be for the returns!! I still haven't found the "small print" that would have warned me about the exceptions to advertised "free returns." But I guess they're there!
No more Bloomingdale's for me!
I recently hosted my baby shower at Bloomindale's restaurant La Provence located in White Plains, NY. I could not have asked for better customer service. The restaurant manager Adrian, was amazing. From the first e-mail exchange to the day of the event. All the restaurant staffs were amazing and very helpful. They ensured everyone's needs were satisfied. All of our guest left with a smile on their faces. I will definitely refer friends and family to La Provence restaurant and look forward to hosting future events at this location!
I am a mature holder of a Black Bloomingdale's card and live in the suburbs of NJ where I shop in Bloomingdale's, Bridgewater.I buy expensive clothes. I believe Jodi, is the store Manager. She is great at smiling and greeting you. However, I think this store must be getting ready to close!!!! There is so little inventory in sizes. I am a big buyer of Eileen Fisher, also Layatette 148 which is not carried in Bridgewater. I must drive to Short Hills NJ store instead.
Today, I asked a representative to order me my size in EF jacket and pants. She was not the usual EF rep, but works over in Boss just across from EF. She told me I should call Short HIlls myself and order the suit. Great customer service in your Bridgewater Store. I called Short Hills, spoke with a Beth, told her my story, she is off tomorrow, but is coming in to meet me at 1:00 and helping me with Eileen Fisher. She put my size away in the suit I want. WAKE UP BRIDGEWATER.....your store help is pathetic and you should realize that most Eileen Fisher customers are not a size SMALL, and order some larger sizes. This store is in a suburb over one hour from NYC, we are a mature group of people, either retired or having kids in HS or College. Know your customer. So very disappointed in the way this store is performing and being run.
I waste my time going to the store n then the all acting races in that store i went for warranty exchange
Bloomingdale's, 1000 3rd Avenue, New York, NY 10022 is either resisting removing me from its paper mail distribution or its systems and processes for accomodating such a request are completely flawed. It has been nearly a year of making calls to customer service and even going into the store to try to talk to the store manager (who would not make themselves available) to get this matter resolved. I am still getting marketing postcards that I put directly into recycling.
I do not give permission for my contact information to be sold or rented to affiliates or other organizations. I am registered on the Do Not Mail list for regular postal mail marketing. I am for the environment and recycling. Bloomingdale's marketing strategy of send emails and post cards about specials is not friendly to the environment. I have made several requests both online and in the store to get off of Bloomingdale's postal mail distribution and continue to be ignored.
I have stopped shopping at Macy's and Bloomingdale's due to this lack of response and respect for my choice as a consumer.
I spent 11/2 hours in Bloomingdales in Newton ma yesterday, and not one person in any department said one word to me! The only person that looked up from her cell phone was to tell me I could use the dressing room behind her I had to go to Max Mara dept. I go there and was told to use a dressing room full of clothes as they'd had an event. No one checked if I needed anything another size etc. I got dressed and left vowing for the last time NEVER to go back.
I just wanted to say that as was my experience not getting any replies from Bloomindale's on my email, I notice that not one reply has been made to any of the comments on this page. This just re- enforces the fact that they do not really care what the customer thinks. This is an attitude that doesn't bode well for the longevity of a business. I never dealt with Bloomingdales before they were bought by Macy's, but I know Macy's is having financial problems. The attitude and ineptness of employees is in direct correlation to the executive management of a company. So Bloomingdale's.....start giving a damn about your customers before you don't have any!