Information, reviews and public commentary for US companies

 

Bloomingdale's Inc.

Rating
1.561728
Web
http://www.bloomingdales.com
Address
1000 3rd Ave.
New York, NY
10022
Phone
(212) 705-2000
Employees
10,500
Twitter IDs
@Bloomingdales
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Malik Wayne Huggins - 20 h 39 s ago

2

again for a sample of the fragrance Portofina Norli Forte buy Tom Ford with the same lady and then two others that said again we don't have bottles to the fragrances in the store. Now I'm totally not believing them and asked for a store manager. The manager was paged and came to me I ask her as well why aren't there any sample bottles any where in the entire perfume area that I can get a sample of an inquiry for the Tom Ford product to take along. The store cosmetic manager Nicole Fontana at that location that I spoke with said that they don't have sample bottles anywhere in the store I then asked why she stated that the vendors do not supply any bottles for sampling. I told her I didn't believe her and that every store like Bloomingdale's always has samples for customers her response was "she never heard of a store giving samples of products for perfume to customers". I told her that wasn't true but she insisted that I was wrong and the store didn't have sample. I got her name and stated that I was reporting this to corporate headquarters to find out what the situation was with that.

What a blatant lie.

I went right next door to Nordstrom's where the attendants were kinder more helpful and I got not only one sample of the fragrance I asked for but two....Go figure

Malik Wayne Huggins

Culver City

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Anonymous - 6 h 44 m ago

Anonymous - 13 h 42 m ago Went into Bloomingdale's Santa Monica store location at: 315 Colorado Ave Santa Monica CA 90401 September 18, 2018 to inquire about Tom Ford's Potofino Norli Forte priced at $330.00. Proceeded to ask the sales help at the perfume station for that particular fragrance she told me the price at that point I didn't have the amount at the time on me to purchase as I asked for a "sample" of the fragrance to take with me I was told she didn't have bottles to put samples in. I said ok thinking that was odd and walked away. Coming back on Sunday October 21, 2018 I asked again for a sample of the fragrance Portofina Norli Forte buy Tom Ford with the same lady and then two others that said again we don't have bottles to the fragrances in the store. Now I'm totally not believing them and asked for a store manager. The manager was paged and came to me I ask her as well why aren't there any sample bottles any where in the entire perfume area that I can get a sample of an inquiry for the Tom Ford product to take along. The store cosmetic manager Nicole Fontana at that location that I spoke with said that they don't have sample bottles anywhere in the store I then asked why she stated that the vendors do not supply any bottles for sampling. I told her I didn't believe her and that every store like Bloomingdale's always has samples for customers her response was "she never heard of a store giving samples of products for perfume to customers". I told her that wasn't true but she insisted that I was wrong and the store didn't have sample. I got her name and stated that I was reporting this to corporate headquarters to find out what the situation was with that. I went right next door to Nordstrom's where I was treated much more with care and concern and got not only one but two fragrance samples. Go figure What a blatant lie. Malik Wayne Huggins Culver City

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Malik Wayne Huggins - 20 h 11 m ago

again for a sample of the fragrance Portofina Norli Forte buy Tom Ford with the same lady and then two others that said again we don't have bottles to the fragrances in the store. Now I'm totally not believing them and asked for a store manager. The manager was paged and came to me I ask her as well why aren't there any sample bottles any where in the entire perfume area that I can get a sample of an inquiry for the Tom Ford product to take along. The store cosmetic manager Nicole Fontana at that location that I spoke with said that they don't have sample bottles anywhere in the store I then asked why she stated that the vendors do not supply any bottles for sampling. I told her I didn't believe her and that every store like Bloomingdale's always has samples for customers her response was "she never heard of a store giving samples of products for perfume to customers". I told her that wasn't true but she insisted that I was wrong and the store didn't have sample. I got her name and stated that I was reporting this to corporate headquarters to find out what the situation was with that.

What a blatant lie.

Malik Wayne Huggins

Culver City

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Anonymous - 1 d ago

Went into Bloomingdale's Santa Monica store location at:

315 Colorado Ave

Santa Monica CA 90401

September 18, 2018 to inquire about

Tom Ford's Potofino Norli Forte priced at $330.00. Proceeded to ask the sales help at the perfume station for that particular fragrance she told me the price at that point I didn't have the amount at the time on me to purchase as I asked for a "sample" of the fragrance to take with me I was told she didn't have bottles to put samples in. I said ok thinking that was odd and walked away.

Coming back on Sunday October 21, 2018 I asked again for a sample of the fragrance Portofina Norli Forte buy Tom Ford with the same lady and then two others that said again we don't have bottles to the fragrances in the store. Now I'm totally not believing them and asked for a store manager. The manager was paged and came to me I ask her as well why aren't there any sample bottles any where in the entire perfume area that I can get a sample of an inquiry for the Tom Ford product to take along. The store cosmetic manager Nicole Fontana at that location that I spoke with said that they don't have sample bottles anywhere in the store I then asked why she stated that the vendors do not supply any bottles for sampling. I told her I didn't believe her and that every store like Bloomingdale's always has samples for customers her response was "she never heard of a store giving samples of products for perfume to customers". I told her that wasn't true but she insisted that I was wrong and the store didn't have sample. I got her name and stated that I was reporting this to corporate headquarters to find out what the situation was with that.

What a blatant lie.

Malik Wayne Huggins

Culver City

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Sonia - 1 d 17 h ago

0

OMG! Shopped in Bloomies 59th today for a pair of sneakers. OMG! It took me till I got home to put it together! I'm, a 73 year old Black woman. The young white girl not making enough money to support herself gave me a mismatched pair of $200 Adidas sneakers to try on.

I didn't notice, at first , cause I only tried on one shoe and it was too large; I never tried on the other. She had given me a size 8 and a size 5 1/2 "pair". And she checked me out every few minutes. I only noticed as I was on way out.

OMG! White folks are fucked up! Can't get over Black folks having money! Specially when they don't have.

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still disgusted - 99 d 5 h ago

0

I am appalled that all Bloomingdale's stores continue to carry the Ivanka Trump brand. I brought this up to a sales associate and she defended Ivanka and said she was an 'entrepreneur'

And FYI if I don't find my size in a store I don't need to be told someone can order it for me. why? because I would have just stayed at home and done that in the first place.

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DSP - 88 d 15 h ago

So your politics should dictate what brands companies sell, and what people purchase? Sonds intolerant and unyielding to me, and that is probably what you espouse. Yep...consistent and credible.

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Heather - 56 d 8 h ago

It disgusts me that there aren't other designers that you can put your energy into instead of bashing a store that displays designs from everyone. Just like art galleries display controversial art. If you don't like it, move to another rack.

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csc - 12 d 42 m ago

4

Ivanka Trump has a right to sell anywhere she likes. It is part of the American dream and your opinion politically does not count here. You do not have to buy. Another cry baby. Go somewhere else. What a complainer. I am so tired of people "wanting their way" all the time.....their way or the highway. Geez....grow up and be an adult!

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realistic - 3 d ago

Oh shut up csc

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dodikim - 158 d 17 s ago

My name is Kimberly Kaminsky and I have spent over 20,000 in the last year primarily at the Lenox Atlanta, Georgia Bloomingdales store. The issue started on May 4,2018 when I went to the Lenox Store and the Coach Wristlet I wanted was not available in the color. The salesperson called the 59th street flagship store and they ordered the wristlet. On the day it arrived it was the wrong color, so I called the 59th street store for them to order the correct item. I called the NYC store more than 20 times that day and was transferred to the wrong department each time. When I called 59th street store I asked for the store manager more than 20 times and was transferred to the china department manager, the men's manager, the jewelry manager. I physically went to the Lenox Store and asked for the store manager twice and was refused by staff. Instead a manager named Jennifer came down and offered to put the gift cards on my account and told me to go to Macy's or Coach and would not assist me in anyway further. I went to the Macy's store at Lenox the same day and went to the Coach salesperson who was being rude, demeaning and decided not ask for her assistance based on her behavior and treatment of the young customer in front of me. Since then I made over 25-50 more phone calls to the 59th street store where finally I told a salesperson that I had seen the bag at the flagship store at Macy's in NYC and he said he could obtain the bag but I could not locate him to do it. Then Michelle Choi after more phone calls to the 59th street store at my suggestion contacted the Coach buyer to see if she could obtain the bag and she did and they promised to put a return label in with the new bag and it was never done so there would be an even exchange. I made another 25 phone calls and posted on Facebook my issues and I spoke to Julie W. in Corporate customer service she continued to make me feel as if I was not a valued Bloomingdales customer. Today, I decided to go the Lenox store because I had enough in the way I have been treated by the Bloomingdales store management of the Lenox and 59th Street stores, and Julie W. in corporate customer service due to the amount of runaround that I have been put through which they are still do not understand and are extremely unsympathetic to my situation and make unwanted comments about that they would not go to great lengths to assist me or care about me being happy or a valued customer. I returned the 5400.00 diamond tennis bracelet, 82.00 pair of leggings and the wristlets, in return I was given a 106.00 Bloomingdales gift card knowing that I have no use for this because I told Deana James, Julie W. and others that I would not return to the store or shop at Bloomingdales because I was not treated properly and feel store management, corporate management is not taking what I have experienced seriously and closed my Bloomingdales account. The response from Julie W. in corporate customer service was throw it away the gift card. I asked to speak to Executive customer care team and was given the wrong number by Deana James, the General Manager of the Lenox store and when i explained it was the wrong number she did not believe me when I told her, I called the number in front of her and it was wrong and she kept insisting it was the right number and I put it on speaker phone for her to hear and she realized the mistake but never apologized to me. Finally I was given the correct number and explained my extreme frustration and lack of empathy, runaround that I experienced so far and the person with whom I spoke with did not understand the degree of desperation and frustration II was feeling and her solution was to direct me to the District Manager which was not correct in this case. She was extremely unsympathetic and did not display any empathy, nor validated my feelings for my situation Then I spoke to Renee Geier, who was a supervisor at the Executive Team and again I felt she did not understand the amount of runaround that I have experienced and asked numerous times to escalate the situation to her boss and she refused. Again she refused to validate my feelings about the situation nor did she display empathy for what I have experienced. I was told to put my complaint in writing my Ms. Geier and that I would never receive a phone call from the CEO or anyone high up in the Bloomingdales Executive team and that nobody would be willing to resolve the situation. At this time I will never shop at another Bloomingdales again or possibly at a Macy's store because of the way I was treated until I speak to Terry Lundgren or an executive officer at Bloomingdales of my experiences and treatment.

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Robbie - 145 d ago

WOW! You certainly express the feeling you have that you "have been put thru the wringer!" Is it really possible you have placed over 75 calls to the store?? I think not. I DO get that you are frustrated and very upset. But I also sense a deeper problem, one I understand! When I am so FLUSTERD and angry and perhaps crying I want SOMEONE TO GET IT!!! What I have learned in my 72 years is they never will!!! We OWN the frustration. The MORE upset we become the farther out of touch "they" become. It may SEEM reasonable to want someone to empathize with us. However, it is NOT! The BEST we can do is get the issue resolved. PERIOD! Large corporations don't care if we remain customers or not. Rather, the people working for them do not care! When I am reaching the end of my rope I ask a daughter or friend for help. They can be more practical and leave the emotions OUT!!! I used to work myself into. Frenzy WANTING satisfaction in the way of EMPATHY! The REALITY is NO ONE OWES US THAT and WE ARE NOT ENTITLED! To think otherwise is to be miserable a LOT expecting what we will NEVER get!!! Find support in OTHER WAYS! Deal with shopping, financial matters, and the like at arm's length. You spent $20.000 on MERCHANDISE! It did NOT buy you respect or consideration! To believe otherwise is self destructive. I have been there... with MUCH less that 75 phone calls! You will make yourself crazy trying to get something from someplace that will NEVER give it!!! One of the definitions of insanity is ; doing the same thing over and over and expecting a different outcome. Truly, I hope this helps put this in perspective AND helps you stop asking for validation IN THE WRONG PLACE. I've learned this the hard way by being in those shoes!

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Connecticut girl - 12 d ago

5

To the poster Robbie....I totally agree! I think this is the product of another spoiled person who knows nothing about anything but "me me me". Sickening!

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Dominick Marano - 68 d ago

Good for you. I just cancelled my Bloomingdales card after being on the line with consumer protection for three hours. By the way, they're in the Philippines! Since I was not able to tell them my ex sister in laws month of birth as one of the verification questions, I was not "allowed" to spend a $1000 with Bloomingdales.com. I have been a customer for over 30 years and have worked for the company in various buying and mngmnt functions. PS manager in customer service was happy to have me cancel my card and directed me to the dept to do so!

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gea@bartolozziemaioli.it - 32 d 13 h ago

very interested to start again to sell to your company our precious antique guided fragments fiorenza bartolozz

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Denise Patnod - 41 d ago

0

I was recently disheartened regarding an over processed bill w Bloomies. It was surprising to be ill treated by the staff on phone. It would be nice to see about this matter.....if it can be rectified.

Denise

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Angie - 54 d 6 h ago

1

Recently shopping in the white plains store I was asked if I wanted to upgrade my Bloomingdale's loyalist card for an additional 15% off when I asked what that meant she just said the sales person that I would be receiving additional benefits on my card and discounts I agreed to this not knowing that it involved opening up a brand new credit card through American Express recently shopping in the white plains store I was asked if I wanted to upgrade my Bloomingdale's loyalist card for an additional 15% off when I asked what that meant she just said - the sales person - that I would be receiving additional benefits on my card and discounts I agreed to this not knowing that it involved opening up a brand new credit card through American Express Beware of this scam!!

It's not an upgrade it's an additional account thru Amex which can be used outside of Bloomies.

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Righter - 239 d 7 h ago

I am appalled that a store of Bloomingdales caliber would ask its clients to pay 5 cents for a bag for their purchases. Bags are one of the forms of advertising and taken out of your marketing budget. The five cents goes into your pocket not Suffolk county's . Therefore you owe it to your customers to donate whatever fee it will cost. Take it out of the cost of the purchase. I am insulted by the question, "do you want a bag". No, I need a bag!

Fight the legislator if you must. But this is ridiculous.

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Monica Morell - 152 d 4 h ago

0

You must have been in the DC & Maryland area. By law, the associates are required to charge you for a bag, it is not their law, is it state law, that's why they ask.

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Heather - 56 d 7 h ago

The DC $0.05 charge is for plastic bags only. Paper bags are to be free. It is keep the Anacostia River free from pollution and bags.

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Maria @ Walt Whitman - 73 d 5 h ago

I am disappointed that a Store such as this would charge me .5 cents for a very small brown bag which is your trade mark!! I spent over $100.00 on two very small items of make up when the cashier politely asked me if I wanted a bag I would need to pay for it! This behavior is equivalent to that of a .99cent store!!! Shame on you for having such LOW standards and for making Your cashiers so uncomfortable. You should absorb that small cost.

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Dominick - 68 d ago

In California, all stores charge a Quarter! This world is getting ridiculous!

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Scott Podvin - 124 d 19 h ago

I purchased an expensive Donna Karan comforter from Bloomingdales a few months ago. The comforter ripped. I brought the comforter back to #bloomingdales for a return or exchange, as the product tore after only a few months during the course of normal wear and tear. I was rudely treated by your staff, who after being given my bloomingdales bonus card and credit card with which I used to purchase the comforter told me that I did not purchase the comforter. Then, I asked the eastern european employee in the Aventura Mall Bloomingdales for a manager. I then met Adam Undelson, the rudest individual who should not be working for Bloomingdales, at all. Mr. Undelson, selling manager for domestics/furniture/luggage told me that i must have washed the comforter for it to have torn it. when I told him the comforter was not ever placed into a washing machine, he then searched my transaction in #Bloomingdales computers wrongfully leaving me with the impression that I had not purchased the comforter, at all, let alone at #Bloomgdales. After disparaging my character in front of other customers, and mistreating me in front of loved ones, Mr. Adam Undelson said that I had no other choice but to purchase a new comforter, as they only last four to five months, thereby insulting my intelligence and providing the very worst kind of customer service humanly possible. I have now written letters to Donna Karan and Donna Karan's legal counsel. If I am not permitted to return or exchange the defective comforter within 10 calendar days, I shall file a claim against Bloomingdales, Donna Karan and Adam Undelson for unfair and deceptive trade practices, fraud in the inducement, intentional infliction of emotional distress, and slander. I strongly encourage you to resolve this matter amicably now otherwise I will see you in court and take this matter to the court of social justice #ripoffreport, #twitter #linkedin to #boycottbloomingdales

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Disappointed and frustrated - 125 d 6 h ago

0

I ordered a pair of shoes online. The shoes arrived with one shoe in one size and the other in another. I reached out to Customer Service and there were no additional stock in my size. I asked for a discount and I would keep the shoes as they were a 1/2 size apart. They offered me a measly 15% off on a $500 pair of shoes. I said that was not acceptable. They were not offering any more. Not sure who else would wear a shoe in 2 different sizes. I have been a loyal Bloomingdale's customer for over 40 years. This is not the type of service I expect from this retailer. The shoes are being returned.

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VIRGINIA - 130 d 7 h ago

1

I am a plus size woman, size 18. I have a black tie event that I needed to purchase a gown, formal evening attire, to attend this event. I was extremely disappointed that the the Gardens Mall didn't carry "Plus Sizes" as I was informed by the sales clerk. However, she said your Boca Raton mall did carry some dresses in plus sizes. I hope you change this in the future. Plus size women still like to get dressed up and enjoy an evening out. We should be able to buy a dress without a problem and without feeling like a lower class individual because of our size or have to drive all over Florida to find something.

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