Oops. WILL NOT SHOP AT BLOOMINGDALES.
After submitting my email I signed up for a 10% discount to be applied to my first purchase. But, at checkout the code did not apply. Ive already wasted my valuable time of 30 minutes because their system is less than par.
I reach out to an online associate to chat. She informed me the item I am purchasing is not eligible for the discount! WHAT!!! Their site said it would be applied for my next purchase. I asked for another code, but her text was snarky.."as i said...".
I then asked how I go about removing my email from their system so I am not bombarded with their emails. SHE HUNG UP ON ME!!!
If this is the best Bloomingdales has to offer, I want nothing to do with them. Would NEVER have such horrific customer service at Nordstrom! WILL SHOP AT BLOOMINGDALES!
we produce hats for woman style, very good quality. we wish meet your italian buyer to propose you ur items. could help us? without obligatory appointment to the purchase, only a meeting.
email: (hidden) or (hidden)
thanks & Regards
I picked up a dress
I was told it was not possble. I asked why?
He asked if I had a pet. I told him yes. He said the dress smelled of dog! IMPOSSIBLE
I showed My friends THE DRESS They didn't like it.
So I put it in my trunk( very high end BMW ) The dress was in the trunk 2 days. No dogs ride into my car.
I was so insulting. A manger did try and make it right but I Don't want this to happen to others. It looks like a planned excuse. They need to first ask "do you have a pet ". It's a sucker punch if you respond!
I plan to call PETA
Any and all dog owners should boycott Bloomingdales!
worthless customer service - call toa sk a general question about the store and get someone in Manila that is 'unable to answer the question' let me transfer you to a manager - who didn't know anything about anything. this is why I shop mainly at Norstrome or Sak's - just because I have a gift card for this store, I'm stuck talking myself into a purchase.
To spend lots of money for a full page ad in the New York Times (October 5) and not be able to spell
loyalists correctly (Bloomingdale ad- Loyallists) reflects poorly on their whole corporate culture. Can't spell or can't proofread?
I noticed this also and sent the ad on to many friends. Is it really a spelling error or is it some gimmick like loyal lists?
Corporate - what do you have to say?
On December 22nd 2017 i mailed my Bloomingdales bill off because it was due on January 1st . Few days later i realized that they never received my payment . So i called Bloomingdales customer service because at this point i figured that my mail got lost and they let me pay my bill over the phone without no charge because i explained to them what was going on so once i'd spoke to a representative , everything seemed to be all situated . So i started to feel that something wasn't right . I called Bloomingdales automatic system and it states that i've been hit with a late fee when i was told by the first rep when i called that it'll be waived . Called the automatic system everyday and then will call Bloomingdales almost everyday because the late fee was never waived . I'd spoke to multiple customer services reps and been told many different things . Bloomingdales customer service sucks . They tell you what they want you to hear because they don't want a complaint but welp , it's time that i complain because i've been the most patient guest and i'm tired of hearing all this " good news " when nothing is being done ! Almost feel like i don't want to shop with Bloomingdales anymore !
I thought ordering online with Bloomingdales would be convenient ... I was wrong! This holiday I did NOT want to go into a store location to be faced with the crowds and horrific mall parking. I ordered two items online ... a matching jogger set (hoodie and sweat-pant) ...order #504185769 for $231.94. I received the package 7-days later with one wrong item that is now completely sold out everywhere! The sweatshirt they sent was not the matching one I ordered. Although it had a Bloomingdales tag attached to it with the correct item # and price ... I received something that was from a different brand than what I ordered ... clearly worn ... It smelled of strong perfume and looked dirty! After trying to understand the customer rep who had a strong accent, I asked for a supervisor. The so-called female supervisor was unapologetic, dismissive and placed me on hold forever!I had to call back multiple times before I could get an actual supervisor to help me. Horrible customer service! Bloomingdales lost a customer ... I will take my business to one of MANY competitors who treat their customers well and have better quality control.
I ordered an item online, I did not get the Bloomingdales call center ladies name. But Thank You! Amazing service, overnight delivery and very grateful!
Worst credit department ever. They begin to place "holds" on all my payments which cleared my bank account for no reason. I am a peron that aleays pays off my balance, pardon me for being such a great customer -'I'd sure hate to see how you treat customers that do not pay in a timely manner!! I will never use my Bloomingdales charge card again. Also I reported them to the BBB and I strongly encourage anyone that may encounter wrong doing to report them to BBB also.
I had this same experience. I pay my bill, always in advance, and in full. Have an in-store account and separately an Am Ex account. Tried to make a $40 purchase yesterday and my purchase was denied. Spoke with the credit dept. twice, the second time with receipts in hand. The clerk "Anadell " (sp?) did absolutely nothing because when I returned to the store today the purchase was again declined. Bloomies meanwhile has collected payments in full for both accounts. The dept. mgr. was transferred to 4 different supervisors and spent over one hour on the phone. Finally I was told that my store account will not be activated until 72 hours from today. Is this how you treat a customer who makes payments in full, for years????
Can't get past 1st page of ties on your antiquated website. Neither saks, nordstrom, macy's or any other site suffers from this. I would think you'd want customers to be able to navigate your site 6 days before Christmas! Guess you don't need the business
I brought a David Yurman piece that was bought there back to be repaired, after 6 months of the run around about the repair, I was finally told my necklace was in and I could come pick it up. When I arrived I was given the wrong necklace, when I said thats not my necklace, the salesperson, said I know, I want to surprise you with a similar necklace, yours couldn't be fixed. Well, that didn't float with me, so I demand my necklace back, the salesperson said she'd get a picture of my necklace and we can compare. I was firm and demand my necklace and finally after not given in,the salesperson and the department manager present my necklace to me, it was fixed!! There's is some sort of scam going on there. Don't bring your jewelry there even if you bought it there.
Abysmal customer service via phone and chat. Every single rep can barely speak English and they all give conflicting information. No certainty that phone reps are legitimate Bloomingdale's reps - they certainly don't sound like it and they absolutely do NOT make me feel confident about shopping at Bloomingdale's. When you initiate an online chat, screen says THANKS FOR SHOPPING AT MACY'S. Also, I wanted to buy five $50 gift cards, all shipped to the same address. Shipping charges would have been $25! Ultimately I decided to give Saks gift cards instead. Worst customer service I have ever experienced with any retail outlet. Bloomingdale's management really needs to attend to this - I thought Bloomingdale's was a class outfit but customer service is worse than the dollar store.
Why does no one answer the phone at Bloomingdales Sherman Oaks or Santa Monica?
Why did the Aqua cashmere hoodie I ordered online arrive in a scrunched up bundle, competely wrinkled, poorly wrapped and with little dust bits on it?
Too bad-- they sell such nice merchandise but their over the phone customer service is non-existent....
I guess no more online orders, and since closest store is over 25 miles away, I won't make the effort to become a regular customer.
Bloomingdales Flagship-- much used 2nd floor Ladies bathroom! Why, why, why, why would you not add another bathroom stall???!! There are women waiting in ridiculous lines who are there to SHOP not wait to pee.
This MUST be fixed! #ADDASTALL
I want to Wendy's on Tuesday night at 11:40pm I ordered spicy chicken sandwich and I get one free I told them I want pickles on one of the sandwich and they did but they put cheese on my sandwich I didn't want any cheese on it so I've been calling them but they are not answering the phone I always have problems with them. They always make a mistake with my order. The Wendy's that closed down in county farm rd and Army trail rd was the best Wendy ever they never make any mistakes on my order
Ordered sweaters for same day delivery. They never arrived end now have been on the phone for over an hour trying to get the situation resolved. The company can't handle it's business and its no surprise why they can't compete with companies like Amazon. Incompetence at the highest level.
I ordered clothing via telephone. I have been waiting for the email notification and after 4 hour I called to find out why i have not received the notification and was asked to verify my email address. They had sent the notification with my name, address, confirmation no, last 4 digits of my credit card, and all the items I ordered to the wrong email. I asked them to cancel the order and they told me no. I asked to speak to a supervisor and was put on hold and eventually they disconnected the call.they. This happened for 3 more consecutive calls.. I called again and i am once again on hold waiting to speak to a supervisor. My next step is to call my bank and explain about this beach of my secure information, I have been on hold for the entirety of writing this email and before. Isn't it common courtesy to come back on the line and give me an update?
You guys have some nerve! I bought a pair of miss marked earrings at your Walt Whitman store the other day. Somehow the price for these Nadri earrings did not seem right at $195.00. Went to the Roosevelt Field store to check and sure enough they were not the same earrings that came up on the bar code. They told me to go back to Walt Whitman. Went back and they said I have to return the earrings and they can't resell them to me since they don't have a bar code for them. End of story. Terrible customer service all around! No one seems to care about anything. No effort -No apology - nothing. I think I will get rid of my Bloomingdale's charge card after so many years as a loyal customer.
I bought a registry gift for my granddaughter online yesterday. In today's mail a well known store was selling it for $100.00 less plusa 20 percent discount. Called customer service and was on hold between 2 people for 30 minutes with no satisfaction. Finally after I said I would cancel my credit card charge he offered a 20 percent discount which I should have received originally because it Black Friday. The customer service department stinks. Does Bloomingdale's think they can be charging so much more for the same item. One less person buying at Blomingdales. Word spreads fast. Not good business practice or PR. A letter to Corporate will follow
Having a horrible time cashing in m,y giftcards. They said come back monday. Not happy!!
I spent hundreds of dollars to obtain rewards. When I bought defective Chanel so call water proof eyeliner I tried to refund it with my Bloomingdales Card. The Chanel counter would not help me without my receipt. Even though I bought it WITH A BLLOMINGDALES REWARDS CARD. When I finally got a receipt sent via email I went back to exchange. I did not like the product so I wanted a return. They did not put it back on my account or toward my new purchases. I had a horrible combat experience with Supervisor Patricia Campbell. She refused to put the $35 towards my Chanel glasses $300 purchase which was after! I hate this store now. Getting their credit was a nightmare. I called to change banking info. They can't change it unless I make another payment! They do nothing to help satisfy the customer.