Ordered a 200 dollar watch, no original box, didn't even come with the extra links that it's suppose to. Watch was tossed around in the box without the wrist cushion in it. Terrible place to shop, I hope they go out of business soon, f u!
I've never purchased anything from Bloomingdales and honestly after this disaster of a purchase I never will again. I ordered sunglasses online, they came packaged in a SOFT BUBBLE MAILER not wrapped in protective packaging AT ALL. The glasses were bent on one of the arms. I wanted to get an exchange for, you know, a pair of sunglasses not bent or broken but a return was my only option. Not only did they not refund my FULL AMOUNT, when I attempted to contact customer service I was put on hold and then hung up on after being told there was no one to take my call. Emails to customer service received the same response. They even had the gall to send me a customer satisfaction survey after my email was ignored. I have never had this experience before in my life. I am making sure everyone I know knows not to shop at Bloomingdales ever again.
No Phone Customer Service At ALL! They cancelled an order & now waiting for DAYS to know IF they even have the item in stock! Don't sell online IF YOU CAN NOT SUPPORT the customer by phone...
Terrible telephone help service. My loyalist number has not worked for 2 months. Apparently it was corrected many times and is still not working. Impossible to speak with anyone who can do anything. This problem existed before the virus situation. Too frustrating. Was redoing my home and had planned to use Bloomingdales. WILL NOT .
Terrible Customer Service. I've sent several emails regarding several orders and they don't even have the common courtesy to respond back? I'm so frustrated with this large companies inability to simple respond. I paid extra for shipping and it's been going on to weeks?
Really frustrated. Ordered a graduation dress and paid extra for expedited shipping--was supposed to have shipped on 5/19 and is still in the warehouse on 5/21. Can't get through to a person.
Awful customer service! Ordered May 10...9 days later no notice, no customer service answering phones. I can understand delay in shipping but telephone service is a no brainer as the car's can work from home! No record of order on line system? Answer your damn emails and return customer calls or loose customers!
Place sucks orders for Mother's Day payed extra for shipping I haven't even got a email that it shipped no customer service answering , no help I will never order from them ever again
Ordered a gift on a bridal registry then 10 days later get an email saying it's out of stock and will fill the order when and if it comes in I want to cancel the order but it won't let me can't contact any one help me cancel this order
What is wrong with you people? Have tried to place an order on line, and was unable to complete transaction on your end. Called Customer Service, oxymoron, several times without success. Retail is dying, and you are not doing one thing to help the situation. So frustrating. At this rate, you will be the next Neiman Marcus. WAKE UP
I'm very disappointed with your online purchase that I made for my mother for her Mother's Day gift that was cancelled and once I called customer service they were very rude and couldn't explain to me why my billing address wasn't even an option on the website they were very rude and i got charged 2 times on my bank statement that now leads me to not be able to do anything for my mother for Mother's Day tomorrow I will never purchase anything from blooomingdales again
Absolutely no compassion or empathy for people that have had their work hours reduced by more than 70%. Called customer service to give me a two month extension on a zero percent promotion and they basically said - sorry but not sorry. Thanks for nothing! I'll never purchase anything at Bloomingdales again - thats for sure. Not willing to work with customers in a time of need - way to go Bloomingdales. That is amazing customer service!
I have been trying for two days to reach a representative via phone and email! There's no one available due to Covid, however, there was someone available to take my money when I placed an order. Does anyone know how I can reach someone?
Despite mu being a Black Card member for many years, the website stating agents are available 24/7 and the website having no way of returning items without an human agent, I was dumped just now at 3:06PM EST, 05 April 2020.
Nice Bloomies, but, hey you're a CitiBank company so why am I surprised? You are lousy!! And yur treat your employees like crap too.Many of the regular salespeople I knew personally chose to leave BEFORE COVID or were layed off by you. Shame on you CITIBANK. YOu are the DEVIL INCARNATE.
I haven't been able to get a response via email, nor have I been able to contact anyone by phone. I keep getting a message that due to Covid they can't be reached, however I was able to place an order
My daughter 19 years old got herself a job working for the Century City Beverly Hills store. Unfortunately during her probationary period. She was trying to get herself out from an abusive relationship. She missed a few days cuz she was ashamed to go to work battered and bruised then unfortunately found out that she miscarried of course as you know she had to have a medical procedure in which after all is said and done Bloomingdales fired her taking too many days off during her probationary period. I find this extremely peculiar because California Los Angeles Beverly Hills is the nucleus for the me 2 movement, feminists rights and yet her managing staff all females showed zero compassion and were very well aware of all the goings on! Fortunately there is justice in our world. I recently got an opportunity to pilot a reality TV show regarding Disabled Veterans and their families reintegrating into the civilian day to day life and how we are treated and all we have to tolerate from the entitled sector.
They are the worst. You should sue them
I just received my bloomingdales statement on March 24th when the payment date is for March 2oth. How do you expect me to pay it retroactively? I do not want to pay any interest on the balance. I paid it online today, the day I received it!!
Please contact me at (hidden)
They are thiefs Don't expect for them to resolve your issue. Stay away from Bloomingdales
This company is rotten from the bottom to the top. I had a lot of issues with billing and Getting the price adverstised. Also I have had issues not receiving items that i had ordered. Also when i did get the item I ordered the boxes come really beat up and with damaged items. When I brought up these issues. They saw me as a liability, so they suspended my account. I have called repeatedly to get issues resolved they have just blown me off. In addition i continue to keep being charged for items i am not sure what. I have called and talked to many representatives and they tell me they didn't charge me , even when my bank account says so. They are the worst. I am also a disabled person and have blocked me after stealing a lot of my money. I have told them over and over i can't go into store and it's discrimation and they don't care. I keep getting the run around. This is the worst company to do business with. Stay away from them at any cost.
Apparently I'm in a long line of people who are dissatisfied with Bloomingdales! I have shopped there frequently in the past and was in the Loyalist program. Recently I purchased $500+. I had to return 1 item. I received a lesser credit on my credit card account than the original purchase price I paid. When I called customer service they told me that I had to "pay" back my Loyalist account! I have reward accounts at similar stores (Nordstrom, Neiman's, etc) and if you have returns after the reward is received, they start you out with a negative balance to catch up. That's fair and fine with me. But they kept $2 of my money! That is ridiculous and TERRIBLE customer service!
I'm not a loyalist or a Bloomingdale's shopper anymore!
Do not shop with this organization. These people are thieves. The price it says its going to charge you is not the price that it ends up charging you in the end. They continuously keep wanting to order things over the phone where you have to give your card information overseas. I have repeatedly told them that i do not feel comfortable giving my card information over the phone to people overseas. Then they become extremely rude and will eventually hang up on you. They wont price match the item that was on sale only a couple hours or even day later. I placed a couple of orders during presidents day and the order went through and charged my debit card and then said the item was no longer in stock, I check a couple hours afterwards and its there. They refuse to give me the same item that i ordered with the same price. Not sure why they can offer something that they dont have and not honor it again. Its against the law. Also if you have a issue to resolve they will go out of there way to not help you or even listen to you. It has taken me over 4 hours before dealing with a issue. The people overseas are horrible and will not help you in anyway. Also if you contact corporate office they wont be very helpful or do anything about the situation. its really unfortunate .
I would like to see a bloomingdale's store in Pasadena
Perfect location in old town Pasadena
Do not shop at any Bloomingdale's Stores. Their system is set up where you can't call a Customer Service Agent at any of their US stores to deal with a problem. You can only get someone overseas who works for pennies to answer and they do not have knowledge of anything. I even tried calling the Corporate Office to deal with a problem and the call was rerouted back to the Philippines. I have asked for someone to call me. If you can't call a specific store and connect with someone and you can't call the corporate office then what do you do. There are so many stores who welcome you calling and speaking with someone who actually works at one of their stores.