Is't it abuse when your GM. In Atlanta T Abrams .... HiT his 67 yr old woman associate on the top of her head while she was bent over helping non English speaking customers because he couldn't get the sunglasses he wanted ASAP.
It sure seems like it to me.
To spend lots of money for a full page ad in the New York Times (October 5) and not be able to spell
loyalists correctly (Bloomingdale ad- Loyallists) reflects poorly on their whole corporate culture. Can't spell or can't proofread?
I have twice in the last month tried to buy purses on Bloomingdales on line. I have a $100 gift card credit card so I wanted to put this money toward my purchase and then the balance on my Bloomingdales card. The customer service person told me I can't use 2 credit cards on line. I find it hard to believe I can't spend this money in Bloomingdales the way I want to spend it. Anywhere you go you are allowed to spend your money the way you want. They would rather lose a sale then take my money the way I want to give it. I skipped over my first time trying to use this card for a different purse and the 10 different problems I had which ended in no purchase also...
I'm not sure anyone with any title at Bloomingdales actually reads any of these issues people are commenting on here. I have been a good customer since the day Bloomingdales opened in Aventura, Fl. but will definitely not be shopping there anymore. They have really done all they could to push me out. Will have to shop at Nordstroms for all of mine and my family needs.
Customer service for online orders is horrible.
Horrific, horrific non service too, lied to, even after placing an order, getting a Bloomingdales credit card which took 3 weeks to come order cancelled because I called credit where is my card ? After receiving a mailer from you to Change my password. I had no card. I called credit was told it should not take this long, let's cancel this card and issue you a new one, which I still did not get. This past Thursday got an e-mail item will ship on the 26 th. When I spoke to credit I told them I had had order in on the card they were canceling, he said "don't worry they will bill the new card when it ships. Today I got a e-mail saying my order was cancelled. After 4 calls being hung up on and insulted by your credit dept. person including her sighing into the phone when I said "Don't lie to me the item is out of stock now that's why I was cancelled. Thursday I got shipping confirmation it was being shipped. They billed the purchase to the card that your credit dept cancelled, and did transfer the charge to the new card number. How dare they insult me as to why, I am 69 yrs old. Purchased many and I do mean many items online never have I been told it is out of stock that is why they automatically cancelled me.it's because of your incompetence. How dare you treat the public this way. But, I tried to call corp. was told you only except e- mails. Read some of your e-mails while I was at it. You need to take some lessons from other companies about professional handling of customers all around .Companies like Nieman Marcus is a professional company all around who I do a lot of business with, you need to go back to school and learn the corp/customer relationships all around.
As an ethical matter, I felt an obligation to make you aware that a boycott of all of Signorelli's brands has been called for not paying their employees. Meredith Garrett, the President and CEO of Singnorelli, Inc, and Signorelli, LLC closed her location on Regent Street in Huntington Park, CA, and left laid off employees without their last paychecks and benefits.
We are asking that you put Meredith Garrett on notice that if she does not work with corporate raider Black Oak Capital Partners of Utah to pay those employees right away, we will seek to boycott all companies that continue to do business with Signorelli, Inc., at shopsignorelli.com. The scheme Garrett and Black Oak Capital Partners tried to pull is depraved. They left their employees struggling in great distress, while they attempted to hide their new (same) name and location from unpaid employees.
People work hard to earn a living, and everybody has basic human needs that must be met for daily survival. What Meredith Garrett and Gregory D. Seare and Ryan S. Cheesman of Black Oak Capital Partners did is immoral, unethical, inhuman, and illegal. It is wage theft. You must demand these vulture capitalists pay their former employees or cut ties with Signorelli Brands.
Meredith Garrett moved to Nashville buying a huge house for cash. Black Oak Capital facilitated the fraud. I carry a spray bottle of dog urine that I spray on their clothing products in stores.
I love this, I love what you do to the clothes!! This is one of the funniest things I've heard in a long time!!
You may want to work with http://www.reallawadvice.com as they are looking into a class action lawsuit.
Hi serenity, was ur issue every resolved r did no one contact?
I agree with Eurobaby: My daughter has received horrible customer service twice now at the Bloomingdale's at Newport Fashion Island. Once, she waited for service for 45 minutes in the Baby Department, and when she finally was helped, and asked for the gift to be wrapped, the assistant asked her to do it herself as her own nails were too long to tie a bow! Last night, she was finally able to return one dress on the second floor, but told she had to go down to the second floor to return the other one. She could not find anyone to help her for a very long time. One young man was in a t-shirt and jeans, was working on paperwork at the cash register, and barked at her that he was already supposed to be off, and she would have to find someone else to help her. When she found someone else, that woman said she would have to go upstairs to return it: the ultimate runaround! When I called the store today to complain, I asked the operator if I could speak to the store manager, and I finally asked the operator, if there was a store manager, and she said she didn't know. I was transferred around, and was repeatedly asked why I wanted to speak to the store manager, and then, what it was about, to which I answered, "a complaint." Finally, I was directed to a business manager, who wouldn't tell me her title until I asked her repeatedly. I said I wanted to speak to the store manager, and finally, she said she would leave a message for her, but when I asked when she would be in (thank goodness I asked), the business manager said she would be gone for few weeks! She said the store manager's executive assistant would call me in the meantime. I asked about when, and she said, "Sometime this week." It was terrible treatment of a customer in my opinion, and I do not know what the outcome will be, of course.
Hi Maggie,was ur issue every resolved r did no one contact?
I recently went your Tysons Corner store in response to an advertisement in the Washington Post for a mattress. The gentlemen said they did not carry that price mattress in that store. Since there are only 2 stores in the DC area, I am appalled you would advertise something you do not carry. ( switch and bait?). I'm really disappointed. I believe
you are losing the confidence of your clientele if after reading other reviews. Please don't let me join the chorus.
Hi Cathy, was ur issue every resolved r did no one contact?
Customer service has been going downhill for the last several years. This may be tied to the merger with Macy's. In the King of Prussia store "customer service" is unable to assist with even a basic question on a process. Either training or new staff is desperate needed. Manager was no help either.
Hi Mary, was ur issue every resolved r did no one contact?
Something is seriously wrong with this company - a systemic failure of some form, from customer service to IT. I do not have a Bloomingdale's account, somehow I was sent (Chicago) a bravajet pad (for I robot?) from some poor customer in PA whom I have never heard of. She paid, I received. When I called, got rude, unprofessional, barely understandable agents. Spoke to a manager "William" who tried to convince me a stranger bought this product for me....Scary.
To whom it may concern,
I sent a letter to the headquarters office in New York on 6/14/17 and have not received a response.It was a complaint about the manager that could make a decision about the false adversitment at the milleuim mall located in Orlando fl.I was treated with disrespect in regards to a perfume purchase where I have purchased elsewhere. Thanks for your cooperation. Lucy DiVincenzi ph#(hidden) or email me @ (hidden)
the worst and i mean worst customer service i have ever experienced. impossible to speak with someone in billing in the USA and when you are lucky to do so, it is many transferred and then a disconnect. trying to get someone in the corporate office on the phone .... impossible. HORRIBLE- 30 years- never a late payment and always in full amount and still a horrible customer care.
first i ordered a men pair of Addias superstar sneakers, I received two right sneakers, sent them back, they apologized & stated they will send another order out, well today i received no men sneakers but a pair of ladies sandals
This is my daily email from your co for the 8 MONTHS which I have no acct with. Who I've called 8x with a min hold time of 22 mins and email numerous times which MANY promises of resolving this problem ....here is my daily email:
RESET YOUR PASSWORD
Dear Kathryn C,
Your Bloomingdales.com account has been locked and you must reset your password in order to access it.
Please click on the link below and follow the instructions to reset your password.
This is my daily email from your co which I have no acct with. Who I've called 8x with a min hold time of 22 mins and email numerous times which MANY promises of resolving this problem ....here is my daily email:
NOTE: This link will expire after 24 hours.
Questions? Contact Customer Service.
Bloomingdale's Site Security Team
My boyfriend and I visited your Grand Prairie store and I had the worst visit over the weekend, several customers and I wanted to try clothes at 8:35 p.m. and apparently your policy won't allow anyone to try on because your store closes at 9:00 p.m. So we tried the shirts outside to ensure that they fitted properly. As we were trying them one of your associates (Nikky Johnson) came by and yelled that the store was closing at 9:00 p.m. and it was barely 8:45 and still had 15 minutes to go. My reply to her was that there was still 15 minutes to go and she replied with lots of attitudes that she was just telling us and that she was doing her job. I again replied well there is still 15 minutes. Another group of people was looking for a suit for a wedding and asked where the fitting rooms were and I pointed and told them they were not going to let them use the fitting room. They went to ask and the same associate Nikky Johnson told her the same thing and as they exchange words she told the customer not to get mad at her and to speak with someone at the register. The group of people walked over and we were heading to pay at the register and as they tried to speak with the manager, she gave them the same excuse. I also cut in with the other customers because the hours posted say your store closes at 9:00 p.m. and as a former employee and manager in the retail industry, you allow your customers to try close with at least 5 minutes after you close your store. We decided to leave and not purchase anything as the experience was unacceptable and worst ever. I will not be returning to either of your stores and will inform my friends and family to not shop at your store. And from what I'm seeing in your page you provide the worst service to your customers.
I have been a VERY good customer and I will not be shopping at Willow grove PA location due to horrible management in the Beauty Department and employee customer service there is never anyone at any counter in the beauty department is there even a store manager? I have asked and no one can give me an answer PLEASE HIRE PEOPLE THAT WANT A JOB AND WANT TO WORK AND KNOW WHAT CUSTOMER SERVICE IS! THIS STORE IS FALLING APART !
Just hoping to get feedback as to whether Bloomingdales plans to remove all Trump-related products. Nordstrums did so quite quickly. Yay for Nordstrums! It is distressing that Bloomingdales would sell products from a family that is so bigoted and hateful. Feedback would be greatly appreciated.