Information, reviews and public commentary for US companies

 

Blue Bell Creameries

Rating
2.8
Web
www.bluebell.com
Address
423 N Norton Ave
Sylacauga, AL
35150-2009
County
Talladega
Contact
Jon Searles
Role
Plant Mgr
Phone
(256) 249-6100
Fax
(256) 249-6195
Annual Sales Est
$216,000,000
Employees
225
SIC Code
5143
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A. Randolph - 16 h 20 m ago

I was eating a bowl of your Dutch Chocolate ice cream when I found a fairly large piece of plastic in it. One end was broken and it was sharp. I took a picture and have kept the piece of plastic. Please reply. I'd like you to get in touch with you directly. I noticed several other people describing similar experiences, so this doesn't appear to be an isolated incident.

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DJ - 11 d 17 h ago

1

Let me start out with I love blue bell homemade vanilla hands down its the best.

Today I had my bowl full and was about halfway finished when I felt a different texture on tongue . So I Reached in and to my surprise pulled out a round piece of plastic about the size of a dime. Wow I understand that things happen sometimes that are out of our control but I'm sorry to say I will not be buying blue bell ice cream again .

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Judy - 12 d ago

0

Blue Bell has always been my go to ice cream. Homemade Vanilla, best ever. As a child I always knew that one day I would have a pie shop and sell Blue Bell Homemade vanilla to go with my sweet pie. Well, that dream came true. I opened the pie shop, and always served Blue Bell as the only ice cream I would carry. I didn't have enough storage in my shop to buy huge cartons every week, so, I would just buy Blue Bell from whatever grocery store had it on sale. I considered myself a "customer" of Blue Bell. Since I tell customers, and we have plenty, that the ONLY ice cream I will serve is Blue Bell, they were always quite happy. I tried to purchase a neon Blue Bell sign from Blue Bell, but they said no, because I was not their customer. I buy on the average 10 1/2 gallons a week. Would like to buy 3 gallon containers; however, storage was an issue. I do have an account with them though, for when I was able to make it work. I called today to place a big order for a festival in Grapevine this week-end, and was told NO that I was no longer their customer. It wasn't even a polite NO. Something about they would have to reopen my account and on and on. They must be behind on technology. Anyway, I was prepared to place a big order today and was told no. I was shocked. That's OK. Ben E. Keith sells Bordens Home Made Vanilla and are more than happy to sell it to me. Good thing I didn't order that Blue Bell neon sign to hang in the pie shop window. I will never eat Blue Bell again :-(

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Will - 55 d ago

5

hi i am a child old enough to have tasted the flavor "happy tracks" flavor of ice cream i loved it so much every time we went to the store that is the flavor i got always no matter what. but they have discontinued happy tracks i think if bluebell brought back happy tracks it would increase there income. i need my happy tracks bluebell!

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Mike - 57 d 24 m ago

Love your ice cream but when will you start making pineapple and vanilla again. Loved it

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Anthony Wayne - 91 d 12 h ago

4

Let me first by saying I am a big fan! Love your ice cream! But I do have a question. I guess about 5-6 months ago.. and excuse me if I do not use the right terms.. but the ink outside on your half gallon homemade vanilla rubs off and makes a HUGH mess. It did it at a birthday party and the ink was everywhere and I was so embarrassed. Is this normal? I have never noticed this before. Will it always do this? I wanted to give 5 stars but couldn't because of the packaging ink. Sorry.

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Donna p. - 101 d 14 h ago

1

Hate you're strawberries and homemade vanilla ice cream! Won't buy again, loved the strawberries and cream before. Your ice cream has changed since you came back.

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Tash - 110 d 15 h ago

0

I was eating butter pecan that I recently purchased at the grocery store near my home, 77070, and a piece of plastic was in the middle of my gallon. It was a circular piece of plastic that I found in a spoon full of buttered pecan that I put in my mouth. My 2 year old was eating some too and I'm glad I received it and not her. That would've been worse. As much as I love your ice cream this has ruined me eating your products. This is really unacceptable!

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Andrea - 128 d 16 h ago

0

Purchased a blue bell cookies and cream gallon tub, and found a factory part in the ice cream! I am by far disgusted and very disappointed.

Have picture but can't seem to post it on here.

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Linda - 131 d ago

5

Linda

Hit wrong key

(hidden)

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Linda Humes Cherry Vanilla Lover - 131 d ago

5

Going from St Louis to Czlifornia

Stopped at WalMart in Amarillo to puchase 6.gallons of Cherry Vanilla - they didn't have any !!

Still looking

No answer on your customer service phone.

Where can I find it - neext state New Mexico.

Have you ever tried to get through to your own customer service

(hidden)

LindaLinda

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Eli - 155 d ago

Please make white chocolate hazelnut ice cream

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Jay - 173 d 16 h ago

4

I'm requesting with great passion, along with thousands of other Americans that you please put more Christmas cookie ice cream out. It's not fair that you put such a great product out to take it away so soon..it's not even the middle of December yet. Please make more, it's good for business

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Shannon Scully - 175 d 15 h ago

0

I just sat down to a bowl of the Two Step and half way through I fount a RUBBER BAND!! ARE YOU KIDDING ME! My friends tell me not to eat Blue Bell, I should have listened.

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Anonymous - 179 d 17 h ago

THE peppermint bark ice cream made my husband and I sick:( central florida not buying anymore. I hope this isn't the start of another recall.

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Vjimmy - 199 d 17 h ago

Every year I wait for the peppermint ice cream to come out. This year there is no peppermint candy at all in the ice cream. I thought it was just me, but then I saw a review on YouTube. No peppermint candy in the ice cream. What happened? So disappointed.

Guess I'll have to start looking elsewhere for ice cream with real peppermint pieces and not just peppermint flavored ice cream.

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Tim Pollard - 227 d 13 h ago

5

I love many flavors - no complaint - BUT - Texas is a PECAN state ! When are we FINALLY going to be able to get Butter Pecan Blue Bell again ?

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Yvonne kuchler - 233 d 13 h ago

2

I bought some pistachio almond. There were way too many nuts in this batch. I mean a mouthful of nuts with every bite. I couldn't enjoy the ice cream. Please don't put as many nuts. Thank you

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Anonymous - 271 d 17 h ago

Why is there no buttered pecan in a pint size,and only 1/2gal,I eat a lot of ice cream

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HAS GOD HEARD FROM YOU TODAY? hmmm..TV Program - 282 d 35 s ago

4

Hi, I'm Deborah - Years ago, when my grandmother passed, so did her recipe for the best ever homemade vanilla ice cream. Then someone suggested I try BB Homemade Vanilla and there it was, just as good as my grandmother. So whenever I had a taste for homemade ice cream I just went to the store. Last year someone suggested Butter Pecan. I tried that and now that's all I want. Well for a month or so I have called different store locations where I normally purchased it, I have driven to the store locations and Butter Pecan is nowhere to be found. Today, Friday, August 18,2017 I called the local creamery, and then the main office and spoke with them. I have found out that there is a limited supply of Butter Pecan until next year. So, I've searched different locations, I've called the office and headquarters. I need to grab it time it hit the shelves, so if you see three on a shelf please leave one for me. Meanwhile, WHERE IS THE BUTTER PECAN? lol....Save some for me!

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Anonymous - 300 d 12 h ago

Martin I would like to know why did you discontinued Italian creamy cake ice cream it was the bomb of all ice creams I'd like to know how you planning on bringing it back on the market please do

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Kathy Tompkins - 1 y ago

Last summer my sister and I purchased Cookie Dough from Sam's in Denham Springs, La. This would have been in July or beginning of August 2016. Shortly after that I began with severe stomach pains and painful diaherra. In mid August I went to the emergency room because the pain was so horrific and was diagnosed with Illeitis - today I am suffering still. Because of not being able to eat due to pain I have lost 40 pounds. I want someone to contact me immediately on my cell (hidden)

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John Sewell - 1 y ago

4

I love Blue Bell Ice Creams especially Pecan Pralines and Cream. I also like the small cups of Birthday Cake. Two of the last cup package purchased had a number of half filled cups. Inside they were filled exactly half as if it happened while filling and not due to any melting and refreezing. Did you have a problem with this happening in Thibodaux Walmart or anywhere else?

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Betty J. Davis - 1 y ago

5

Hello, My Name is Betty J. Davis. I've been a BlueBell Ice Cream fan since meeting a friend who lived in Brenham, Tx in the mid 1970's. I just observed a BlueBell Ice Cream Commercial on The CW Channel 54 in Austin, Tx this evening which was very Dis- heartening. You would think if BlueBell made a Commercial given the last 2 years of set backs; the Company would want to be more inclusive of the many Faces of Different Races and venues of People that enjoy & have supported BlueBell over these years and even more recent times. I understand that your Theme was Country living, but I'm sure you can find more people than just the few families featured that could be more representative of our Diverse Nation!! Thank you for your in my book #1 "Ice Cream"!!!

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Mark - 1 y ago

Does anyone at Blue Bell read these? Consdering nothing has changed based on the complaints following, I guess not. Since I can't get Banana Split, I developed a new favorite- Cherry Vanilla, and now I can't find it. Several of the stores have told me it was their best seller but they can't seem to get it now. What's up with this?

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