Information, reviews and public commentary for US companies

 

BMW of North America, LLC

Rating
1.078591
Web
http://www.bmwgroupna.com
Address
300 Chestnut Ridge Rd.
Woodcliff Lake, NJ
07677
Contact
Jim O'Donnell
Role
Chairman and CEO
Phone
(201) 307-4000
Fax
(201) 307-0880
Twitter IDs
@BMWUSA
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John M Yetter - 1 d 11 h ago

5

Hi Jim Just a quick note to let you know you have a problem with BMW of Newton New Jersey. Go and check out the poor service. I order a new car and was told a variety of incorrect facts including a confirmation needed to be signed before car would be produced. I called to find out what happen to confirmation. After some time the salesman called early one morning bitching about BMW. He informed me he would call me back that day. Three days latter I called him. He still did not know much. After several calls a manager called refuting most of what sales person had said. I needed the car in November. After waiting eight weeks the only thing I got was a note that my ordered car was damaged in transit. I am so happy I did not have to buy the car from them.

So I had to buy a stock car from BMW of Lancaster. They are great. The even know what an Apple car play is.

Well BMW gets 5 stars. This is my fourth Ultimate Driving Machine. All dealers have been way above average with the exception of Newton.

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swodill - 8 d 13 h ago

0

Wondering why my clutch gave out and left me stranded, at only 50,000 miles? 2011 328i: clutch and fly wheel costing $3800.00.

Extremely Disappointed

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Nicole - 2 d 17 h ago

0

I was told on Monday that "BMW offers a 4yr/50,000 mile warranty and that's what BMW guarantees they're workmanship"!! this was from my service advisor at Vista BMW, coconut creek, FL. This is my 2nd...and last BMW. Nothing but problems with this vehicle. Worst service and attitude from a dealership ever.

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DK - 2 d 17 h ago

0

I came across with BMW Financing recently. Most pathetic service I have ever seen in my life and moreover dealer who sold car to me is least interested to solve my problem. I got an accident and car was total loss , anyway I got cheque from insurance and paid to BMW and got a letter saying" Release of Interest" suggesting account settled now they said they issue letter by mistake and few hundred dollars I still owe since then I am back and forth calling the dealer and BMW finance. But as I said most pathetic customer service whether its dealer or finance department.

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Jeanine Holdener - 4 d 17 h ago

0

I bought a 2016 750i, new. I have never had so many problems with a car in my life. I contacted BMW for the Lemon law and was denied. There is ongoing electrical/electronic problems amongst a few other things. I have 3 pages of problems, some repetitive, if anyone would like to see them.I have been driving for over 56 years and have owned many brands of cars; this is by far the worst. I am very disappointed in how BMW is not responding.

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jp - 4 d 18 h ago

0

I leased a 328 Xi about a year ago. Every time I plug my phone into the blue tooth connection of the car, a hear a loud popping sound that occurs intermittently. The pop comes out of the front speaker. This is fourth time back for the same problem. I had to get a new phone because of the lack of the technician's ability to replicate the problem. Sounds like rocks are being tossed at the car. Also, when I brought the car in today for service, they told me I needed new struts. I only have had the vehicle for a year and only 11,000 miles. The car is stored in a climate controlled garage and I only drive on 2 major highways once in awhile. I am really upset. I should have kept my Mercedes. Never had a problem.

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Anonymous - 4 d 20 h ago

2017 three months oldRear view mirror fell off was told not under warranty Dealer "told her would cost her out of pocket cost $409... has been 2 weeks Since order has been placed It is a hazard driving in this condition since the car is only 3 months old it should be covered under Warranty know further communication has been given......Arlene Sills.......(hidden)....Thank You

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Robert - 5 d ago

1

I am the very dissatisfied owner of a Mini Cooper with a defective timing chain. The repairs for this faulty design cost me $3000+ and the response was not even a sorry much less an offer to compensate or even split the cost. I expect to purchase at least three more cars in my lifetime. Suffice it to say BMW will not see me in any of their showrooms if this is the type service I can expect.

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Dat - 5 d 3 h ago

0

BUYERS BEWARE!!!! McKenna BMW (Norwalk, CA) - This is a very shady dealership. I've been in the Norwalk BMW a couple of times and have been appalled with the customer service in this dealership. I made an appointment with one of your salesman on my first visit only to be ignored for about a half hour. There were many other salesmen and no one acknowledged us. On our second visit, the car that we negotiated and was promised got sold right before we arrived at the dealership. We fought traffic on a Friday afternoon to come to this location. The salespeople made us sit around for about an hour only to eventually inform us that the car "just got sold". The unethical business practices of your salespeople are disappointing and disgraceful.

I will also be contacting the corporate office of BMW to inform them of the unethical ways of this dealership. I hope that their management team will correct and remedy the behavior of this sales team.

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IDk - 5 d 6 h ago

0

The people are BMW are so rude

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Rose - 8 d ago

1

I have owned 2 bmw's and I have to wonder why they are so expensive because this car has so many issues that the sticker price is unthinkable Japanese car's are going to put all other's to shame I will not buy another until your product can live up to being luxurious and dependable.

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Anonymous - 8 d 3 h ago

BMW, dealership Leith of Raleigh, NC stands for bad service after the warranty/maintenence plan has ended. BMW CORPORATE takes complains but no feedback given. How do I know if anything game BEGINNING done. Call again well after waiting 2 years for airbag. Called todayabout 2 new recalls just today was put on waiting list and received a date for installation. Yet no loaner car and I gotta work not sit at near by mall. I'll never buy a BMW anything again. Your car may be a driving machine, but your service post warranty and handling of recalls machine is BROKEN.

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Richard Berzle - 9 d 5 h ago

1

I purchased a new BMW 2015 BMW i3 REX for approximately $55,000, 2 years ago. The resale value of the car is now roughly $20,000. The reason for the dramatic loss in value is due to the fact that the car has essentially been obsoleted by the next generation i3 from a range perspective and a flood of leased i3s on the market. BMW and the BMW dealer (BMW of San Diego) implied that the innovative battery packs in the i3 were upgradeable, and as the battery technology improved, the new packs could be purchased to improve the range of the 2015 i3 and, as such, protect its value. This has not been the case and according to a BMW i3 Genius, it will never be the case. If BMW knew that the battery pack was not upgradeable, they should have informed the buyer prior to purchase or should have offered the i3 ONLY under a lease agreement. I see three possible remedies for BMW i3 owners who purchased and have been misled. 1. Find a way to offer an affordable battery pack replacement that will bring the previous generation i3's up to current battery/range capabilities to protect its market value. 2. Offer previous BMW i3 owners an affordable upgrade path to a current BMW i3 model that addresses the steep depreciation of current models. 3. Offer a purchase back program for early BMW i3 owners that effectively reflects a two-year lease agreement. I honestly love the car, but absolutely hate the depreciation and feel strongly that BMW has misled the consumer. Buyer beware. Never purchase an electric car from BMW.

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Miraida Cortes - 9 d 6 h ago

0

David Riviera From Wayne N.J Paul Miller needs to get trained a little better how to deal with situations with customers. My wife Miraida Cortes just left your Wayne location very unsatisfied and is furious and how she was treated. Very unprofessional, Attitude was over the roof, and was very closed minded. It's your job as CEO to make sure any BMW employees get the right training how customers need to be treated. Please take time from your day and revise the situation.

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Anonymous - 12 d ago

my name is Jimmy Hurst 733 Wooddale church Rd. Knoxville Tn. 37924 Phone (hidden) I was suppose to get a 200.00 visa card at the beginning of 2017 because they cut my call system in my bmw. I have not received it. that stuff is not good business. this is my first bmw and I want buy another because of this.i talked to the dealer to no effect.

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Wayne Bowers - 15 d ago

1

By far the worst vehicle & recalls

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Jay - 17 d 7 h ago

0

Buyer beware; The new car sales team at The BMW Store in Cincinnati OH are horrible! If you are considering a new BMW, go elsewhere!

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Keisha Cofield - 18 d 15 m ago

0

BMW charged me a diagnostic fee when I brought my car in for a recall! The recall letter stated there is NO FEE. I contacted the manager and BMW Headquarters about this. I have been given the run around since Aug.! I AM HIGHLY DISAPPOINTED.

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s - 18 d 5 h ago

Sir

Do you conduct any lottery prize from the company of America

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Dr. Ed - 19 d 5 h ago

BMW LOTTERY DEPARTMENT UNITED STATES OF AMERICA. EMAIL: (hidden) NOTE: If you received this message in your SPAM/BULK folder, that is because of the restrictions implemented by your Internet Service Provider, we (BMW) urge you to treat it genuinely. Dear Winner, This is to inform you that you have been selected for a prize of a brand new 2017/2018 Model BMW x5 Series Car and a Check of $1,500,000.00 USD from the international balloting programs held on the 2nd section in the UNITED STATE OF AMERICA. Description of prize vehicle; Model: 530iA Color (exterior): Metallic Silver Mileage: 5 Transmission: Automatic 6 Speed Options: Cold weather package, premium package, fold down rear seats w/ski bag, am fm stereo with single in dash compact disc player. The selection process was carried out through random selection in our computerized email selection system (ESS) from a database of over 250,000 email addresses drawn from all the continents of the world which you were selected. The BMW Lottery is approved by the British Gaming Board and also Licensed by the International Association of Gaming Regulators (IAGR). To begin the processing of your prize you are to contact our fiduciary claims department for more information as regards procedures to the claim of your prize. Name: Mr. Mike James Email: (hidden) Contact him by providing him with your secret pin code Number BMW:255125HGDY03/23. You are also advised to provide him with the under listed information as soon as possible: 1. Name In Full : 2. Residential Address : 3. Nationality : 4. Age : 5. Sex 6. Occupation : 7. Direct Phone : 8. Present Country : 9. Email address : 10. pin code Number BMW:255125HGDY03/23 Please you are to provide him with the above listed details as soon as possible so he can begin with the processing of your prize winnings. Congratulations again from all our staff and thank you for being part of our promotional program. Mrs. Rachael Adams. THE DIRECTOR PROMOTIONS BMW LOTTERY DEPARTMENT UNITED STATES OF AMERICA

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Anonymous - 18 d 6 h ago

Who ever you are you should be a shame of your. You don't have anything better to do.

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Inline six lover - 21 d 14 h ago

2

You insult our intelligence that you think we want a Mini for BMW prices.

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JC - 21 d 19 h ago

5

hi JIm,

just curious

does anyone really read these reviews?

Sadly they are horrific and i am a HUGE BMW fan of every model.

Personally driving X5, also driven M3 twice 2017 & 2015

WHY does this AMAZING BRAND of Ultimate Driving Machines have such horrific reviews..?????

I'm choking over this,... it's BAD press sort of!!!

If no one is handling this complaint department, someone Must to step into that position IMMEDIATELY!!!

ONE STAR review for BMW..... impossible!!! What would Germany say after all......... .

please explain, this needs a redemption plan holy cow.....?????????????

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GOVIND - 23 d 40 s ago

3

I bought 2017 x3 35i...

Naviagation showing wrong directions.. Sometimes its directs to the pocket roads and back to highway again instead of going straight on highway..Lots of trouble with navigation.. 3 times went to dealership. last time they update the software and still same going on..I took some Screen shots and showed to them..Dealership said they don't know .. what to do....

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Carolyn A. Preston - 23 d ago

2

I own a BMW 2013 X1 that I am having very expensive problems since my extended warranty is over. I have only 44,000 miles on my truck, a message came up on my dashboard saying check coolant system.I took my car to the dealer, BMW of Alexandria in Alexandria, Va. I was told that I have a slow leak in the evaporator, to repair it at a cost of 3,500 I allowed them to charge the cooling system at a cost $179.00.I spoke with someone at your corporate office that said that they would give me a 30% discount. I am very bothered by the small discount on a car with only 44,000 after five years should not be having a air conditioning problem. Secondly, unreal I am driving my BMW a message come up have transmission serviced now when stopped it goes into park,I go back to the dealer I was told that it needed a software update expense of $198.00.I come home so far so good, I go out the following morning and the car is still going to park when I stop.

First, I would like to know if there are any recalls on any of the problems that I am having with my car. I have been a customer of BMW since 1978 never had a problem with any of my cars. I am totally upset an I feel that this BMW X1 must be a lemon and I would like the repairs to be made at no cost to me. I purchase the car from Passport BMW in Marlow Height Maryland when they first came out I had to wait for delivery. I am now retired and I don't drive as much. I WOULD APPRECIATE YOUR HELP WITH THIS PROBLEM.

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