Information, reviews and public commentary for US companies

 

BMW of North America, LLC

Rating
1.067227
Web
http://www.bmwgroupna.com
Address
300 Chestnut Ridge Rd.
Woodcliff Lake, NJ
07677
Contact
Jim O'Donnell
Role
Chairman and CEO
Phone
(201) 307-4000
Fax
(201) 307-0880
Twitter IDs
@BMWUSA
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Robert Knuppel - 8 d 15 m ago

1

I have owned 7 BMW over 40 yrs. I recently purchased a 2014 650i at Fort Meyers BMW. The lumbar support on the drivers entrance side has cracked and worn leather. The service manager is calling a local leather shop to repair. The piece or seat needs to be replaced. This a car I bought 3 weeks ago and has only 17000miles on it. Just to save money they destroy their reputation. They know this won't work and I will be back soon as this is a convertible I drive in Naples Fl. Please help get me to the right solution.

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Christian Schaeffer - 8 d 4 h ago

1

BMW North america, I need your support because I'm having a lot of problems with my car and the customer service ( Nancy Mc Donald and Fran Kirnum ) is terrible, to hwhom I should talk in order to solve my problem?

Thanks Christian Schaeffer

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Damon - 9 d 20 m ago

0

I lease a BMW X6 in August 2016 it's been to the shop 5 times and the car is still not right and BMW refuses to let me out of my lease

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Farzin Tahmasbi - 9 d ago

2

I bought a 528i from Encinitas BMW 5 years ago. I also purchased the extended warranty (100k) at the time of purchase. At about 90k starter of my car started to malfunction. It would start but with some difficulty. I took it for service 3 times. BMW could not find the problem using the diagnostic software. Finally, they suggested that I should replace the battery which of course is not covered under warranty. After replacing the battery, the problem was not fully resolved. I took it back again with no luck finding the problem.

Yesterday, at 107k miles, the car would not start at all. It was determined that starter has stopped working all together. The cost is estimated at around $1,300 which I have to pay since I'm out of warranty!!! I've been a royal customer for over 4 years. This seems like a problem that should have been delected and resolved over 10k miles ago...

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Joe - 9 d 4 h ago

Must be a thing with BMW in stiffing their customers on trade-in fees. The dealership in Spring Valley NY agreed to pay all fees and of course did not. Then never returned my calls, texts or e-mails. I paid it because it went to collections. The worst customer service you could ever receive. Audi looking better every day.

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Josh - 9 d 19 h ago

0

I leased a 2015 BMW M5 a year and a half ago & put a lot of money down for the car in addition I am paying high monthly payments. After having the car for a couple months it started giving us electrical problems I took the car in for service and they tried to fix the problem but never did. Also, there was a recall on the BMW M5 and we never got a notice in the mail I had to figure it out on my own. The most recent issue I have with the car is that brakes squeak extremely loud and when I took it to the dealership they said that its normal for the brakes to squeak which makes 0 sense. I WILL NEVER GET ANOTHER BMW EVER AGAIN.

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s. evon - 13 d 6 h ago

1

Horrible experience with BMW Financial on turn-ins and other. I traded in my vehicle and the dealership agreed to pay any turn in fees. The dealer stalled for awhile doing this while I continued to get hassled by BMW Financial by letter and phone calls. The dealer did eventually pay the turn in fees as agreed and now 2 months later I continue to get calls from BMW financial for an additional fee of over $150 still owed. I explained that all was to be covered by the dealer as agreed and financial continues to say they cannot call the dealer on it so I have to invest more and more time as a liason to get things handled. This is my third leased vehicle with BMW Financial and it is clear they don't care about the customer at all, only the money.

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audi west chester - 12 d 6 h ago

0

same with service department i has a bad experience 3000.00 in repairs on a miss diagnosis and i work at a audi dealership

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Michelle - 13 d 21 h ago

2006 BMW x5 3.0 Passenger air bag off at all times, no recall by my vin but it is in the list of types of vehicle, not safe for me or my family, so expensive to replace sensor!! Hope and pray we never have an accident because the passenger will not be safe other than wearing a seat belt which we always do.

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Jcoleman - 13 d 7 h ago

5

JJ Cole

in the last week March 9, 2017 BMW of Fairfax

I would like to acknowledge Mike F. (Sales) for being a great salesman. I like most men communicate in headlines instead of fine print so here you go. I bought from another state and things happened outside of what we anticipated. He stuck ...More

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Melissa - 14 d ago

1

I had a horrible return of lease with Peak BMW in New Orleans. This was my second lease return with them. I was made to stand while the at was inspected. Was not offered a seat. I was charged $400 for a pea sized dent. I was 12,000 miles UNDER the allowed mileage. I will never lease or buy another car from this dealership.

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Johnny Walker/ 214 444 4232 - 14 d 20 h ago

2

Yes Sir, being a customer BMW since 2002. I find it very deceitful of the BMW dealership where I bought my car, to charge me for repairs that's covered by a $5000 warranty I paid for at time of purchase. My car had 49000million on it when I bought it. Now it has 64000mi, so am well under warranty. These people down here in Dallas bmw, cheater's and I fell like I can't trust them. They tell me my radiator is covered under warranty,but the hoses are not. This don't even make sense. Then they want me to wait two weeks to have my transmission serviced,and it's time to service everything else. Sir I just don't get it. When those salesman said to me the extended warranty cost 5000 dollars I agreed. Now I can't get any service on my car that's still under warranty without BMW of Dallas asking for more of my money. I already paid up front. Please address this situation sir, thank you very much.

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Robin - 17 d ago

I have a complaint. Their are recalls on my car that the local BMW dealer in Murrieta CA. says they don't have the parts to repair. These are serious safety issues that could injure or kill the driver or passenger. Why isn't BMW making an effort to replace these known to be deadly air bags. Recall numbers 15V-318 and 14V-428. Please respond with a solution to remedy the issue.

R/

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Experienced - 18 d 7 h ago

0

Went to BMW of Springfield (JMK) . STAY AWAY. They are the worst dealer in the Northeast I was asked to make the final 4 payments on my Audi and I would receive a check from them. After 5 weeks and no check, I called and got the run around, then Audi called and said they received a check from BMW. The check BMW was supposed to send me. When I asked BMW what happened they just said Nothing they could do. Audi told me I may have to wait upto 12 weeks for the check.

Stay AWAY. Go elsewhere. While BMW may have a good machine, their personnel are a disaster. The sales manager is arrogant and unprofessional. Could care less about the customer once a car leaves.

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ricehead76 - 24 d 23 h ago

Why am I being charged a diagnostic fee for a recall? My recall was a fuel injector replacement issue.

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ricehead76 - 20 d ago

5

Went to Peter Pan BMW and they explained. For mandatory recalls that does not require diagnostics.. i.e Air Bags. No diagnostics FEE. For recalls that require them to pay their technician to verify so they can get approvals, there's a FEE depending on the Service Dept you go to. And with the fee, you get a full diagnostic report and fix recommendations. You can choose to fix it there or take that to your preferred mechanic.

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Michael Ball - 28 d 7 h ago

0

It's a damn shame you spend 150k on a car, the radiator is not protected. A rock hit the radiator and caused a pinhole, the customer didn't design it and BMW will not honor it and repair it at no charge so we're out $1500.

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Anonymous - 20 d 1 h ago

I think that's why you pay for Car Insurance.. Accidental Stuff.

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Keo - 20 d 2 s ago

5

It's sad to see that majority of the people will take the time to complain in a thread than express gratitude on positive experience. For my great experience, Peter Pan BMW Service in Burlingame, CA deserve applause.

Feb 27 2017, I took my X5M in for a fuel injection recall. Alexa Nicols, my SA explained the situation if I were to be charged a diagnosis fee or not. It was fairly priced given the amount of work they will be putting into your car. And you are also getting a full report if potential issues with your car. On top of that, a first class Service Lounge.

She also noted that there were other recalls on my car and took are of those issues as well. Very communicative and updated me with phone calls as I waited for my baby.

1.5 Days Later with a Free Loaner Car, 8 Fuel injectors replaced, car purrs like new, and I was surprised there were no diagnosis fee. The quotes on recommended fixes were a bit high for me, but we all knew that before buying a BMW. I would definitely take my car back for the high priced service if I was a CEO with minimal time to spare. Peter Pan BMW Service seem to improve on understanding this. After 15 years of owning BMWs, and multiple bad and positive experience on different service departments, I think it's a win for Peter Pan Service on this one. Thank You Guys..

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Donna - 22 d ago

0

Last wednesday I brought my daughter's car in for plates to be put on and inquired about "shaking". They took her car in for service and gave me a a loaner car. When I told my daughter she was told me that she left her wallet in the side of the door. We ran back to the dealership, which is located in Freehold, NJ. It was about an hour and a half later. The wallet was gone. Her birthday money was inside since she was planning on going shopping the next day.

My husband made a police report. No cameras at all outside or in the drop off area show the car door. Interesting.

We have bought and leased from this location before. I'm beyond disgusted!

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Anthony Spada - 23 d ago

i have a 2015 328ix, 3 yr lease , 2 more to go . lets start off the dealership i leased it from lied , car was repainted in areas , i went through 4 windshields due to defects in glass , both rocker panel clips were busted , and now my front passenger tire is wearing more than the others , paid $150.00 for a all wheel aliment, had a honda before this and mo problems what so ever , can't wait for my lease to end , BMW's in my opinion are way over priced

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Anonymous - 28 d 6 h ago

Hello, my name is Dennis Herrera,I'm the owner of a 2012 BMW 328i with 47,232 miles (vin F346747) some weeks ago the vehicle turned off on me and wouldn't start.So I towed it to SOUTH MOTORS BMW. Hours later I was told that the timing chain has failed causing major engine damage.. south motors believes it's an engine defect and after doing an engine teardown they determined that it was an internal issue. I'm asking for BMW to cover this under its drive train warranty. This vehicle was always well maintained and never abused.At moment the vehicle is at the above dealer.. please help. THANK YOU

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Ruth LEE - 23 d 5 h ago

4

My BMW 2013 3 SERIES HAD 60 K MILES ON IT. AND THEY SAID NEEDED NEW TURBO COST ABOUT

17 THOUSAND TO REPAIR. I CONTACTED CUSTOMER SERVICE TO COMPLAIN. IT SHOULD LAST LONGER THAN 60 K MILES. THEY FINALLY SAID TO BRING IT IN AND THEY FIXED IT. NO CHARGE! CONTACT CORPORATE

CUSTOMER SERVICE. IN NJ. THEY CAN REALLY HELP. TELL THEM YOU PAID A LOT AND EXPECTED TO

BE TREATED RIGHT. RUTH LEE

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Ruth LEE - 23 d 5 h ago

3

My BMW 2013 3 SERIES. THE WIRES ARE RAPED WITH SOY. A RODENT ATE THE WIRES COST ME

11 HUNDRED TO FIX. I HOPE YOU DO NOT USE THE SAME WRAPPING ANY MORE

I THINK BMW SHOULD OF PAID.

RUTH LEE

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Foster Lipscomb - 26 d 5 h ago

0

Mr. Bernhard Kuhnt, I know you are not taking your post as CEO until March, but going to let you know you have a huge opportunity in front of you. BMW quality control does NOT match the BMW brand. Anyone reading all the posts on this site would realize there is a lot of work that needs to be done! Let me tell you why I will never own another BMW (3rd and final one)...I bought my my wife (47) a 2011 M3 convertible (e93). She has enjoyed driving the car. I recently brought it in to East Bay BMW to have the airbag recall fixed and they let me know there several leaks in the DCT transmission. They said it was just the bottom/side gaskets that needed to be replaced, however, the cost to replace would be $3500 ( the transmission needed to come out to get to the side cover.) The punch line is that service advisor let me know this was a fairly common issue. I find it crazy that the flagship "M" series would have this kind of failure on a vehicle that only has 23K miles on it is unreal. Getting the quality back up to standards will be difficult and will take time - hopefully you can pull it off. BTW - I know that this post will not be read by you, nor will I see any response...I had to vent and join the bandwagon of dissatisfied BMW owners. Best wishes, Foster Lipscomb

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