Last year I purchased my first BMW, a 2018 640i which I love from Peake BMW in Kenner, LA. Until recently, I have been very pleased with the demeanor of the employees and the service. However I must bring to your attention a problem with the tire and wheel service. When I purchased the coverage when buying the car I was told that it covered replacement of tires and that the run flat tires could not be repaired. Shortly thereafter, I had a nail in my tire. I waited a approximately 3-4 hours and was then told that a repair was attempted first but it did not work so a new tire had to be gotten for a replacement as an explanation for the wait. When I asked about the plan covering replacement I was told that repairs are attempted first and if unable to repair the tire it would be replaced.
A few weeks ago, I had another nail in my tire and contacted the service dept about bringing it in for replacement and did so. I could see where the nail was and the wear on the tire which by now is 1 year old. After the tire was supposedly replaced, I took the car and by the next day I had a flat in the same tire while on the road. I was able to put air in the tire with portable pump and drive it home. I could see that the tire had not been replaced, the amount of wear on the tire was obvious as well as the hold I could see which was exactly where the nail had been. I could even see the attempted plugging which did not hold. I spoke to Jeff who was very nice but insisted that the tire had been replaced according to his records but asked me to bring it in to be fixed. I brought the car in the following day which was a Saturday, 7/28/18 and was greeted by and individual named Chuck. Chuck proceeded to rudely insist that although the tire did not appear to be new to him either, that it was new, making no sense to me. I expressed my frustration and asked if I should take my car and have my attorney deal with this to which Chuck angrily and in my face replied, " Go ahead and get your car out of here and go call your lawyer!" When I asked if that was really what he wanted me to do, he continued to argue rudely about the tire and insist the ridiculous, that the tire had been replaced. It had not! It was the same tire no doubt in my mind. I believe someone may be stealing new tires and writing it up like they're putting new one's on cars.
Eventually Chuck agreed to replace the tire. If he truly believed it was a new tire, I assume I would have been charged the $50.00 deductible again which I wasn't, obviously indicating agreement that the tire had not been replaced originally.
In addition, it was discovered that the car had been sold to me missing the lock lug nut on the front right tire. I drove the car for a year not knowing this safety hazard existed. The tire had never been removed, it was brand new so I am sure that I did not have anything to do with it. They put a regular lug nut on the tire and told me they would order the lock lug and contact me when they got them. I have yet to hear from them and it has been approximately 3 weeks.
I believe this matter should be strongly addressed as it affects myself as well as other customers in future dealings with this dysfunctional service department. I believe Chuck is a very poor reflection on your company and detrimental to your business. This experience also discourages me from considering future business with Peake BMW nor recommending them to anyone else.
Please inform me as to the resolution of this matter.
Dr. Henry Cartozzo
I am contacting BMW again because I Purchased a 2018 BMW 530i in March 2018. I have had several problems with my car. I have had break pads, seatbelt, car Backup cam malfunction, tires rotated and balance, car putting itself in park while at a stop,car shutting off at stops and while slowing down. And now the rear brake light malfunction. I don't want to pay another penny on a car that cost over 70,000 or more after 5 yrs of payment. This is our 4th BMW and for us to be lovers of suppose to be the ultimate drinking machine, that make it difficult to enjoy because of the mechanical issues. I am contacting you all to see how to work these issues out and me turning in this car and get another one . I am very unhappy with my car. As a retired Sergeant Major (E9), and still is affiliated with DOD do wish to report great things about a vehicle so many want but afraid of all the issues that come with a bmw. So please contact me at (hidden) or (hidden). Or email me at (hidden). Looking forward to resolving this major issue before it cost my family more than we bargained for or worse. Thank you and look forward to you all reaching out to me.
It has become routine that the door locks on my 2008 X3 are being disabled by an unknown source. I consciously lock my doors before leaving the vehicle and upon my return to my vehicle on many occasions I find the doors unlocked and contents inside vulnerable. I have two keys and only one key is operable which I keep with me.
Still waiting on a call from 4 days and 5 voicemails left for a response. In April 2018, my wife and I bought a certified 2015 BMW 428i from a California based BMW dealer and had it shipped to Irving, Texas. We licensed and registered it in Texas and she has been driving it. Today, while trying to park in a parking lot spot, the brake pedal had no pressure and the car would not stop until hitting a concrete set of stairs and railing of a business. The front end of the car was damaged along with a flat front tire. The concrete stairs and railing were also damaged. My wife contacted me in Iraq, where I am working, and I thought it best to have it towed to the closest BMW dealer which is BMW in Grapevine, Tx for their inspection and repair since it was absolutely a faulty brake system. Especially by buying the used vehicle as a certified pre-owned model from an authorized dealer, a thorough inspection and full warranty still covers this vehicle. So I anticipate no issues in them repairing and giving a free loaner car during the repair, along with reimbursing our towing expense and any insurance deductibles we incur. It has been almost 1 month and still no return call as to how this car will be replaced or repaired. Hope they make it right without litigation.
I bought a 2011 BMW 550i and BOY! what a mistake. My dream car. Big Money Wasted...from the recalls to the repairs that are need on a car that is 7 yrs old. My coolant line on the twinturbo side must be replaced I have the luxury of driving around smelling like coolant, to the 1 qt of oil message i get every 500-700 miles, to the white smoke out the tail pipe. Took care in for recall on the auxiliary water pump and come to find out after having this car for only 5 months bought with 87k miles i need a damn engine 13k to be exact. After doing my research i found this issue is pretty common not only with my car but with BMW period. They do not stand on the name nor the amount of money it cost to even have own such a "luxury vehicle"
We purchased a used 2013 X281 X1 less than 1 year ago with 63,000 miles on it. In less than a year we have put on less than 10,000 additional miles and kept up with all maintenance on the vehicle.
On June 28th while driving to vacation in Ocean City, MD our vehicle experienced a catastrophic engine failure (due to timing chain failure we discovered later). Our vehicle completely stopped in traffic.
We were lucky we were not hit and killed. After 5 hours along the side of the road, BMW assist was finally able to load our vehicle.
Thanks to the wonderful people at BMW of Bel Air, MD (Kurt Roman, service rep) our vehicle got a new engine to the tune of a whopping $7700. Seriously???? After reading many reviews on the internet
after the fact I see many others have experienced the same thing. Drove the vehicle one day (less than 20 miles) and got yet another error code and it now needs a new alternator and battery.
BMW needs to step up to the plate and reimburse the owners who have had to shell out LOTS of money to repair their vehicles with few miles. For a company with such a reputation for reliability and ultimate
driving experience this type of catastrophic failure should never happen.
You can rest assured we will be telling our story to everyone we know, including social media.
Richmond BMW - William Simon
William exemplified, to me, what customer service is all about. I came to the Richmond BMW to buy a used car, 2004 Toyota Highlander to be exact, for my daughter and even though it was just a used car and not one of their high end vehicles, I felt like he treated us in the same manor that he would have treated us as if we were buying one of their high end vehicles. He went above and beyond in trying to make us feel as if we were a valued customer. I also had some minor issues with the car and knowing I bought the car "AS IS" William still did what he could to ensure we were satisfied with our purchase. He arranged for those minor issues to be repaired. When I called into the dealership to find out the status of my new car, William, at the time, was with another customer and was unable to provide me a status on the repair of my vehicle and said he would call me back. I said okay. Unfortunately, because I do not live in the area, I did not want to leave the Richmond area until I knew what the status was because I did want to have to get home and have to come back to Richmond. So, I called back a second time to see if someone else could give me a status. As I spoke to the person on the other end of the phone, who could not offer me any additional information, I realized upon him hanging up the lack of customer service he displayed. There was no good-bye just a click-up. One would conclude, I must have been bothering him. RUDE!!!! Now that's the type of customer service that I expected to receive from the beginning of this transaction and that is really sad when that becomes your expectation. William, on the other-hand, was consistently pleasant and respectful throughout this entire purchase. He definitely gives this dealership a good name.
I have had a problem with my 2018 540i since May of 2018. The problem is that the passenger restraint system warning comes on. I have taken the car to be repaired twice and the issue is still not resolved. I'm told that the car needs a seat mat to repair the problem and that the part is on back order and will not be available until sometime in August. In the mean time my car sits in the garage because it is unsafe to drive with a passenger. I have been told by a dealership in PA that there was a resolution to this issue that does not involve waiting weeks for a part. If there is a resolution to this issue, can you make sure that it gets to all dealerships, especially to the ones in North Carolina, specifically Fayetteville.
Having the same issue in my 2018 M5 AWD - It's now been to the dealership 4 times in the first 4 months, cumulatively for over 20 days. I have not been given an expected timeline, but the factory is requesting the dealership change out the VTG Module
I purchased a x5 diesel in 2010 the car has 67,000 miles and since I have spent 8,000 dollars in repairs regarding the engine light coming on on the car dashboard. I am very disappointed with the performance the BMW costumer relations they told me that the car is 8 years old and nothing they can do about investigating what is really at fault with the car. Stating that a car with that age and miles is suppost to break down and incur those expensive repairs. I believe that BMW car is does not fare well with time. The company does not stand for their cars and I their service is very eneficient regarding repairs that involve computer components in the car. Quality control is very lacking with their car and service. I would not recommend spend money on a car that will not last past the warranty. If you want a car to last past the warranty don't bother with BMW. Car with big name but does not pass the test of time.
NO RESPONSE from Service Director! I've emailed and left voicemails.
My issue is regarding my X3 which I purchased with an extended service warranty. The BMW dealership (BMW Henderson) that has been servicing my X3 advised me that they could not replace the brake pads until the onboard computer recommends it. Brake pad replacement is covered under the extended service warranty and is one of the major reasons of purchasing it.
The issue I have is just recently, I brought my X3 in for a vehicle inspection which I paid for and I realized that the brake pad indicator was suddenly counting down for each mile that I drove. It started at 4100 miles is is now at 3400 miles to go until the front brakes needs replacement.
I find this very strange that the computer would suddenly start the countdown upon a vehicle inspection whilst it has been stuck at 10000 miles before the vehicle inspection.
I've emailed the Service Director in early July 2018 regarding this issue asking for an explanation. I have not received an acknowledgement response nor a phone call back from my voicemail (July 23, 2018).
AC Blower Motor Recall miss-performed.
On Monday 7/16/2018, I had an AC Blower Motor Recall performed on my car (2008 BMW 335i convertible). When I got my car back from BMW dealership I heard a wining noise coming out from my car AC. I called BMW Technical Adviser (Shaun Debose). He told to bring my car back to be checked. I brought my car back on Thursday 7/19/2018. Shaun heard the noise and he acknowledged that this noise is coming out from the AC Blower Motor. He advised me to leave the car to be checked by BMW Service Team and he will call me back to let me know what are the steps forward to get that fixed. So he called me back on the same day and told me that this issue is not related to the recall that was performed on the car and I'll be responsible for all the charges accompanied by this issue in order to get it fixed. So my problem is BMW performed an AC Blower Motor Recall on my car and before that recall I had no issues whatsoever with my AC. And after BMW performed that recall on my car, my AC Blower Motor started making this wining noise. So BMW while performing this recall on my car, they missed up something with the AC blower Motor which made this continuous noise to happen while my car AC is running.
I'd like to have BMW fix my AC Blower Motor and make it as it was before the recall.
I have a 2014 BMW 525I X drive that is a electronic piece of junk!! I am 69 years old and I have taken this car back to Ganley BMW more times in less than a year since I took delivery---Thursday Sept 14, 2017---than all my other cars combined. Mr first car was a 1961 Chevy Impala. The car goes on without notice and one day while putting my laundry in the trunk the lid started closing on my butt!! Sweet!! Finally I was given a loaner for 3 days and I was told they needed a part in the dash. With all the "certifying" before the sale, why wasn't this noticed before I took delivery? The heater and AC go on every time I turn on the car even though I turned it completely off when I turned it off. I wish I had my 2011 F150 back and now I will get BMW to buy me out of this nightmare. Its truly a piece of junk and more trouble than its worth. Jim O'Donnell needs to wake up and smell the coffee and get out of those meetings.
I bought a 2019 X3 in May 2018 in Ga. I informed the dealership that I was moving to Hawaii in June 2018.
Dealership in Honolulu quote to install front plate bracket that came with the vehicle will be almost $ 100.00. It's required by state law! Disappointed veteran!
My name is Nicole Brown. I purchased a bumper from BMW of El Cajon in San Diego on 5/31/2018. The gentleman who helped me his name was Chris, I believe. When I came back to pick the part up the manager and another guy loaded it into the car. I thanked them and went on about my business. I made it back to Las Vegas, Nevada. Contacted the shop that the car was going to for repairs and they stated for me to return the bumper. I called BMW of El Cajon and spoke with a gentleman in parts who said the bumper could be returned as long as it was in original packaging and I had the receipt. I informed him that it was in original packaging and I had the original receipt. Then I called back a few days later and told them I was going to bring the bumper back would I get my full refund that day. They said it would go back to the original form of payment. They stated that I could call BMW of Las Vegas to see if they would return it instead of driving all the way back there. I asked to speak to the manager in reference to the method of payment for the return. When he called me back later that afternoon he stated that the bumper couldn't be returned. I told him that's not what I was told, and that's not what the receipts says. He claims that when he put the bumper in the car he verbal told me that it could not be returned. I explained to him that I would never spend 800.00 dollars on something I couldn't return. Before or after the purchase, while at the dealership the bumper was never opened for me to see the condition of the bumper or what it looked like. I told the insurance what was going on and they said they would get approval to use it. When they opened the package it was damaged. This is unacceptable. I need to return the bumper to be because it was damaged by the dealership or in transit to the dealership. If not I will have to take legal action. I have had tens or thousands of work done on my BMW and have more work that needs to be done. How can I spend more money with a company that is trying to be less than righteous in this situation. I am beyond appauled and disgusted by the lack of customer care and customer service. I am supposed to be a valued customer. Please investigate this matter.
It is unacceptable for a LLC TO FUNCTION IN THIS CAPACITY WITHOUT RESOLVE WE BOUGHT A LUXURY VEHICLE BECAUSE THATS WHAT WE WANTED, NOT TRASH!! MY CAR HAS BEEN IN THE SHOP 3 TIMES FOR THE SAME RELATED PROBLEMS. 10+ WORTH OF WORK DONE AND IT WILL GO IN FOR A FOURTH ANY DAY.
I purchased Active Hybrid 3 2013 from Patrick BMW at 15000 miles, this is a certified vesicle. Unfortunately this vehicle has lot of electrical, as well as bodily issue. over all this vehicle stayed in dealer ship for almost 180 days days ( in and Out) for the same issues multiple time ( each time it was electrical or bodily issue) it is scary and sad the this ultimate driving machine is falling apart in just 15000 miles. both BMW north America and Patrick BMW were of no help and no resolution offered to my satisfaction.
Today fact of the day is, I been ripped off for more than $30000 for the Ultimate Garbage ( Ultimate driving machine) that was sold to me that falls apart in just 15000 miles.
I have the same car. Been in and out of service every 4 months for two years now. all because the check engine light keeps coming on. It was fine when it was under warranty, they said they replaced injectors, plugs, fuel pump, and its off for two months and back on again. plus in comfort and eco mode the car feels like the transmission isn't mated to the engine. I feel like it's an old car. Just got it back and now they tell me I need plugs. I said are you kidding me, I just did plugs. they asked me who did it, I replied "You Did It" . He looks it up and says oh well I will let the mechanic know. He then said it was the first year for the car and they haven't worked out the kinks. This is exactly what I wanted to hear. What a Piece of Crap.
I have been a long term customer of Prestige BMW in Ramsey, NJ. Regrettably, the business changed ownership recently and the new owners (Ramsey BMW) seem to have lost sight of why I became a BMW customer many years ago. I started buying BMWs because I was tired of the customer abuse that typified many US brands. I have owned several 5 series, a Z4, and X3 and also a used 3 series that I bought for my daughter. All were serviced by Prestige and I bought several of them from Prestige. Unfortunately, the new owners seem to have adopted a new service policy--"we sell it, but as far as service is concerned, you are on you own buddy". In short, the policy seems to be TS Mack. My service experience yesterday reminded me of the worst days of dealing with US vehicle dealers back in the 60s and 70s. First, I had 2 defective Continental tires. These the same as the OEM tires to my original 2010 528i and I have replaced them twice at Prestige. Most recently within the last year I replaced 3 tires, with the last one having been purchased in November 2017. I paid roughly $220 each for these installed, which is a premium price and way more than I would have paid at a tire dealer. 2 of these tires now have sidewall bubbles and they are less than 1 year old. These defects are covered by Continental, the tire manufacturer. The dealer advised me there was no coverage. This was either a lie or ignorance. However, I called Continental and they verified that the tires were covered. I passed this on to the dealer and then the dealer asserted that they were not responsible for servicing the tires. I called Continental back and they (Continental) called the dealer and told them how to process the claim. Continental confirmed this to me by email. The dealer insisted it was my problem. They would replace the tires only if I paid for them at full price and I would have to process that warranty claim with Continental. So, presumably they would have me UPS the defective tires back to Continental? That is a completely asinine position. Their justification was that they purchase the tires from a distributor. Say what??? So, don't buy tires from these jerks because they dont service them. To add insult to injury, the service rep advised me that I needed a new headlight bulb, so I texted him the OK to replace the bulb. So they replaced the bulb for $15 and charged me $82.50 for a general electrical system analysis, which I have to assume comprised sticking the bulb in the socket and seeing it light up. That was a fraud and theft and unauthorized. Next, I had a complete brake job in November 2017 done by Prestige at 59,000 miles--all 4 wheels pads, rotors, discs etc. There was a $316 charge for each set wheels ( $732 total) for "fluid and Neverseez". The complete cost of the 2017 brake job and the new tire in November was $2824. The 2 November charges of $316 each say "sublet for brake fluid and Neverseez". However, yesterday they added a brake fluid flush and brake fluid kit at $120.04 and 79.95 respectively, to my bill. So they did a Novembeer service at $2824 at 59,000 miles that included the entire brake system and a tire that they now refuse to service, and then 5000 miles later they are doing a brake fluid flush and telling me to go stuff it on the tires. My solution to this problem is that I will never buy another vehicle from these people nor will I go to them for service. I have also filed a consumer fraud complaint. I had the tires replaced today at Mavis. I guess my remedy is to due them. As POTUS says, "very sad".
I am sending this letter to you because I am sadly disappointed in the structural make up of my vehicle and I am not sure who to send the email to. I had the grand opportunity to visit the BMW Showroom and museum in Munich today, 26 June, and I spoke with a gentleman named Matt about an issue that I am having with my car (2012, 335i convertible, hard top). Upon returning home I must have all of the weather stripping replaced around the top because it leaks. I wash my car bi-weekly and I use BMW car cleaning products. I live in Jacksonville, Florida, but not near the ocean. I thought this was a peculiar incident because I also own a 2003 Honda Accord with 170,000 miles and I have had no major problems with this car. My BMW has 70,000, the warranty has expired, and I follow the maintenance schedule; nevertheless, I have had problem after problem with it.
I've had to have the seatbelt replaced because the latching system broke, the coolant reservoir replaced because it was leaking, gasket replaced because it was leaking twice, and the car rim cracked.
I truly love my car and it is the ultimate driving machine and a driving experience that parallels to no other. I enjoy my car every time I get behind the wheel. I planned to purchase another, but my experience, repair wise, has been less than stellar, it is truly Bleeding My Wallet.
Thank you for your time and attention,
I purchased TWO BMW from BMW OF MACON GA. This has been the worst experience of my life with a SUV. The first one I bought I spend a lot of money on it within the first couple of month and then I traded that one in and got a 2nd BMW now I am spending a lot of money on this 2nd BMW. They quoted me 4 different prices to fix this BMW. I spoke with the General Manager Scott Smith and he recommended I fix the SUV and take it to someone else lot and trade it and I told him I am not going to put this SUV on someone else and have them stressed out like me. If I get rid of this BMW SUV I WILL NEVER BUY ANOTHER BMW. This have not been THE ULTIMATE DRIVING MACHINE for me It's been more like BMW = BIG MONEY WASTED. I WENT FROM A LOYAL CUSTOMER TO DISSATISFIED BROKEN HEARTED CUSTOMER WITH A VERY BAD EXPERIENCE WITH BMW OF MACON.
Why can't BMW be like the Ford Fiesta?
I want the screen to be blank when you shift into drive.
It has been dangerest to blank the screen when driving and must make a minimum of 3 motions.
3 BMW dealerships
have not been able to help me.
Al Buycks(Recent Posted concern with 2018 X4M 40I) but foget to use my name.
I Recently purchased a 2018 X4M 40I and wife is concerned with the loud muffler when starting and driving in first gear. After first gear shifts to second sound quites down. I called the BMW genius to inquire about what can be done. They recommended the dealership has access to the software in the interior of the car and can adjust the active sound system. After taking the car to dealership for a fix for 2 days I received a call from dealer saying that it cannot be done as a matter fact nothing can be done. My concerns are (1) why would several BMW Geniuses tell me it can be done and can't. I have purchased at least 5 BMW's throughout the years and was always satified with compentency and accuracy of BMW service personell. With the recent encounters with personell and being inconvienced. I am truly disappointed with BMW. I registered my complaint with a supervisor named Alex at BMW Genius (hidden).
It's clear from all the comments here that BMW has a lot of work to do in their Customer Relations Division, as in promptly responding to customer concerns. If they did, people would not be posting negative reviews.
I'm still waiting to hear from Corporate regarding water damage to my amplifier (228i, 2016), still trying to determine the source of water leakage into the trunk that blew my amplifier, as the car was rear-ended in 2016, and repairs were done at Patrick BMW in Schaumburg, IL. I live in Baltimore. So far, it seems no one wants to accept responsibility, and the Service Department Personnel in Towson, MD, has offered a consistently negative experience. That seems to be the BMW Driving Experience behind customer service. They just don't care.