Information, reviews and public commentary for US companies

 

BMW of North America, LLC

Rating
0.979879
Web
http://www.bmwgroupna.com
Address
300 Chestnut Ridge Rd.
Woodcliff Lake, NJ
07677
Contact
Jim O'Donnell
Role
Chairman and CEO
Phone
(201) 307-4000
Fax
(201) 307-0880
Twitter IDs
@BMWUSA
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Mario - 12 d 20 h ago

0

This is to share my disregard to BMW Financial Services of North America. I'm trying to pass my right to lease our X3 to approved buyer through LeaseTrader.com. We're hitting one road block after another. At First, buyer was pre-approved but awaitng credit application for three days, finally when buyer was bombarding BMW FS for response, they found out that application form was faulty, then regular hard copy was sent. Next day that said application was not moved to Assumptions Dept. because of "computer system glitch" and again like with credit application nobody noticed something is wrong.

It's second week already I talked to two supervisors asking politely, begging - nothing works. Now they say it's IT Dept. role to remove the issue. It's so convienient to have other departments to point fingers on. Based on conversation with Leasetrader.com advisor our Transfer of Equity documents should be ready with in 24-48 hours. in our case is more then 10 days. I'm upset beyond my imagination. After turning this lease in we had our eyes on 5-series again but right now as you can imagine this idea seems to be more hideous. I hope BMW Headquarters will look in to the mess in Financial Services and Assumptions Dept especially. I will try to have BBB involve it this and will leave negative feedback on all posoble social platforms as well as sending this to BMW World Headquarters in Munich Germany.

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Ocampo - 13 d ago

I got a 2005 BMW 530i i think does cars come with factory problem on the fuel pump because know to many people with same series and 3 series too have same problem

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john hussian - 14 d ago

BMW e6061 Water Ingress Settlement. I am the owner of a 2004 545i that had water leak into the spare tire well and the PDC control unit melted. I have a picture and receipt for its replacement. I would like reimbursement for the cost of the unit.

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no name ill call back - 20 d ago

2

I just attempted to call the number listed (hidden) and received an recording saying the lines were closed to call back during regular business hours M-F (0900-1800 EST) it's 1720 EST I would like to speak with someone about my BMW catching fire at 0300 this Morning 10/2/2018 I have been told multiple times throughout this year that the Recall parts to prevent this problem for my 2007 328i were not yet available in my area and as of today 10/2/2018 still not avail.

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Wendy - 16 d ago

Hi

I have a similar problem - can you contact me to discuss what happened? Contact me at (hidden)

Thanks,

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rechercher - 16 d ago

Hi - I wrote you below message signed wendy but the blocked info for reaching me. Can you do so via electronic mail using the company that starts with the letter y and ends with hoo and the name below is what goes before that word with the at symbol.

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rechercher01 - 16 d ago

Oops I left off part of the coded electronic mail contact information so please contact me by using the name rechercher followed by the numerals zero and one at the electronic mail company that starts with the letter y and ends with ahoo thanks.

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Eric J. - 60 d 2 h ago

1

I have been trying since November '17 to find out when two NHTSA recalls (for Blower Motor Wiring and PCV valve heater) for my 2011 model 328i will be taken care of to no avail. Each time I call the "customer service rep" I'm told they know nothing as to when these replacement parts will be available and apparently the parts haven't even been manufactured yet. To say this is "lousy service" on the part of BMW would be a gross understatement. I've never had a problem like this with any other car manufacturer as recalls are taken care of immediately or very quickly at the least. With BMW the consumer is just SOL! Apparently BMW of North America doesn't care if the customer is taken care of or not, particularly after reading some of the other reviews already posted. I will NOT be buying another BMW!

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Denise - 46 d ago

1

Eric,

I had a similar problem with my 2011 328I. On January 3 I began experiencing problems which caused concern with my vehicle . I called Bmw to try to get it in to be seen but was told there were no appointments available so I took it to at automotive dealership down the street from my home and it turns out it was a recall , blower motor of which I had no

knowledge of . I paid almost $1000 to have it repaired afterwards I called Bmw and inquired about the recall they confirmed this. I asked for a refund they gave me the runaround ,to make a long story short I was denied a refund so I filed a complaint with the Better Business Bureau . I definitely will not be purchasing another Bmw

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Marshmellow BMW - 20 d 24 h ago

1

i HAD the same problem mine is now burnt and melted to my driveway. Ive been working on getting this addressed since about Nov. '17 as well. Waiting to see what will happen going forward

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Wendy - 16 d 1 h ago

Hi

I have a similar problem -- can you contact me to discuss what happened with yours? Contact me at (hidden)

Thanks

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rechercher - 16 d ago

I'll try again - can you contact me by using an electronic mail service that starts with the letter y and ends with hoo at the name listed below? thanks.

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rechercher - 16 d ago

to clarify - contact me at the name that is displayed with this comment at the electronic mail service that starts with the letter y and is followed by ahoo thanks

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rechercher01 - 16 d ago

ok don't think I am a total lunatic - I left off part of the coded electronic mail contact information so please contact me by using the name rechercher followed by the numerals zero and one at the electronic mail company that starts with the letter y and ends with ahoo thanks.

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Eric - 17 d 17 m ago

0

2012 528 I xdrive. 98,988 miles. Purchased certified used and bought the maintenance program. Car only serviced at dealership.

This week the timing belt breaks stranding me in the road. Tow it to a dealer and my options are replace the motor or buy a new car.

This thing broke like a cheap toy. Some models had an extended warranty to 120k. The 2012 528i 7/70. Did I mention the car is six years old.

Based on comments here I do not have high hopes of support. Anyone want a silver paper weight ?

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Al - 21 d 9 h ago

0

Stopped at Mountain View BMW in Calif. We were shown a used 435 convertible with an outstanding sale price. After a test drive and confirming 3 different times the price, we went to write up the purchase. Halfway through the process, we are presented with a price $15,000. higher. We were told someone made a mistake. A 15K mistake? I doubt it. More like unethical sales practices. We won't be considering Mountain View BMW for anything in the future. I do not believe them to be trustworthy.

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Crystal Hayden - 26 d ago

0

Hello-

My name is Crystal Hayden and just had my car serviced at your Tacoma,Wa location. I just wanted to start off by saying that this is the most horrible experience I have had. I initially brought my car in two days after I bought because my checked engine light came on. I was asked by Rich Knoll very degrading on how I was going to pay for my car getting fixed. I told him I had an extended warranty on the car and that it should cover it. He stated that he has dealt with extended warranties a long time and there is usually a waiting period of 30 days and the warranty wouldn't cover my check engine light. He proposed that I wait the 30 days and bring the car back in and to just keep driving my car. I did that and my alt went out and I had to get it towed in to get it fixed. When they submitted the claim to my warranty people, they would not cover the check engine light because it was a problem existing problem. I then called the warranty people and spoke to the manager who was in charge of my claim that I was given the wrong information by your service advisor and that my warranty would have covered my check engine light light when I initially brought it into your establishment. Now they will not cover the check engine light issue. If your service advisor would've have done his job right, I would not be in this issue I am in now. I payed for an extended warranty to ensure that if anything went wrong with my car that it would be fixed. I would hope that someone from your office could assist me getting my car fixed for what my deductible was which was a 100 dollars. Also, since Rich Knoll didn't do his job right, I had to pay for a diagnostic test for the check engine light because the warranty wouldn't cover that. I am a single mother of two kids that does not have 4000 dollars to fix my car that my warranty would have paid for if Rich Knoll did his job right the first time I brought my car to you.

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K Cohen - 28 d 5 h ago

1

I have been a BMW owner from 1985 and have over 800,000 miles driven in a series 3 and 4. I currently own 2 cars. In my heart I feel that this is my last BMW due to service and quality of the car. I have three issues I believe are design flaws and the dealer want to split the cost of fixing them...It seems that when you are a project they want to do everything they can but they seem to forget your name when you are a customer

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Bassman - 31 d 20 h ago

0

BMW TV ad made me sick.

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Leah LaPine - 32 d ago

0

I called to ask for assistance with my experience with Chapman BMW Chandler regarding fraud and discrimination. It was less than important to you. I have already attempted to contact the General Manager of the local dealership for resolution. All was offered by BMW North American is just more excuses and telling me to contact the GM, which has already been done and amounted to nothing but additional insult to injury. This has been the most disappointing and disgusting experience with BMW and a luxury car company I have ever had or heard of. I will make sure every person I encounter, along with all social media platforms and local media platforms are aware of how I was treated, the fraudulent business practices, discrimination of my race and sex, the way it has been handled and ignored, and how my property was damaged by BMW. I am still shocked that this behavior and business practice by a local dealership is condoned by BMW and this is how BMW choose to be represented. I or my family members will never buy BMW again.

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32 years of BMW ownership - 37 d ago

5

Bravo, BMW. I have no problem with your new commercial which shows a kiss between a straight couple, AND a gay couple. The people who are complaining about it have some seriously fragile masculinity issues.

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Cablelou - 43 d 8 h ago

Ditto Barry has it exactly right - BMW car commercial. Are you serious? Why would you have two guys kissing in your new ad that I've seen while watching the golf tournament? Just because the world says its ok and normal doesn't mean that its right. No need for that crap for selling your vehicle.

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Barry - 44 d ago

1

BMW car commercial. Are you serious? Why would you have two guys kissing in your new ad that I've seen while watching the golf tournament? Just because the world says its ok and normal doesn't mean that its right. No need for that crap for selling your vehicle.

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Josh - 47 d 17 h ago

Bought a year old BMW 320xi from BMW of Lincoln Nebraska and after putting 15,000 miles on her it started too shift harder and make some weird noises I started looking into possible causes for this and found out that they had installed different diameter tires on my vehicle that is xdrive!!!!! Upon contacting them they stated that tires that start out with a 3 percent difference and changed as they wore to atleast a +6 percent difference is not enough of a difference too cause any extra wear or any problems with my vehicle sooo basically I was lied too because BMW has a 1 percent rolling circumference across the tires and they also tried too tell me that there best mechanic in all of the North America worked there and he said my xdrive is only 2wd until 4wd is needed and I called em out on it because xdrive is a 60/40 split and only cuts power when all traction is lost xdrive is AWD all the time under normal circumstances, they claimed without verifying that my transmission oil was fine because my particular xdrive is apparently state of the art and is only 2wd so they won't change my transmission fluid to get all that extra material from the excessive wear that the tires they installed on my vehicle cause soooo pretty much gonna sell my BMW for a ford focus cause atleast they ain't trying too lie and put vehicle out on the road that has the potential to cause a serious accident do too the negligence of there service center

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EDWIN - 53 d ago

1

Tengo un BMW x5 2017 estuvo involucrado en un accidente el costo fue de 27000 dlares las bolsas de aire no se activaron tengo un mes llamando a la persona encargada del caso no contesta las llamadas y no devuelve las llamadas y por su puesto yo no quiero ese carro porque no es seguro

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