Information, reviews and public commentary for US companies

 

BMW of North America, LLC

Rating
1.049724
Web
http://www.bmwgroupna.com
Address
300 Chestnut Ridge Rd.
Woodcliff Lake, NJ
07677
Contact
Jim O'Donnell
Role
Chairman and CEO
Phone
(201) 307-4000
Fax
(201) 307-0880
Twitter IDs
@BMWUSA
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Anonymous - 13 m 23 s ago

0

I own a 2002 BMW 325i. I love this car, but went to Hilton Head BMW to have my airbag recall done. When I picked up my car the airbag light was still on and they told me that had nothing to do with what they did. I was told by another place that if the airbag light is on the airbags will not deploy. I really don't understand why they didn't reset my airbag sensor. How can this be safe if the airbag will continue not to work. I thought BMW was about safety first. I am very concerned about this incident and would like my airbag light fixed immediately. I also asked to get an oil change while I was there and a few weeks later another car place checked my oil and there was no oil in my car. The Hilton Head BMW didn't put a sticker on the car proving they changed my oil. The last sticker that was there was from the last place I had it changed. This is very disturbing to me to think someone would be so careless with a customer's well being in their car.

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NOMOREBMWS - 1 d 22 h ago

0

I have been a BMW customer for 20 Years. WHAT HAS HAPPENED TO THIS COMPANY. VISTA motors in Florida is HORRIBLE.

If anyone makes the mistake of buying a BMW and not a Mercedes or Jaguar ( YES JAG ) then go to Braman motors in Palm Beach.

ADVICE. Audi is the best value for the money with the best customer service. BMW IS HORRIBLE.

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Ma - 4 d 15 h ago

5

I have been a loyal BMW customer for over 20 years. I just bot a new BMW from United BMW in Deluth, GA. The Best Dealership in Georgia. My Sales Associate was Awesome!! Best Customer Service Department a ever!!!!!!

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christina - 11 d 10 h ago

0

BMW of North America,

I purchased a 2014 328i on Feb. 2015 and then bought a second vehicle later that year. I truly wanted to be a loyal customer as I always valued the brand. However, I really needed to let BMW how disappointed I am in the performance of the 2014 vehicle. I have had several engine light notifications come on which triggered me for service visits, all which always came up covered under my warranty. However, the problem is that I do not understand why this vehicle has had two leaks, one in the transmission and the other in the gas tank. Normal maintenance is understandable but it very alarming that I had had problems outside of normal maintenance already happen within a year of owning this vehicle. The part that really has me upset and frustrated was the lack of responsibility for the most recent issue I had. On the first days of November my car completely stopped in the middle of the road. It was late at night and I was seeking help for 2.5 hrs before I was able to get the tow truck to assist. I had to miss work the following day and when I called BMW for a rental, I was told they didn't have a car rental until wed. However, after speaking with the manager I did receive one Monday afternoon. I was told my gas pump failed and needing to be replaced. I am lost for words. I have owned several cars and never have I experienced such issues like this. The concern is I have less than 35k miles on this vehicle and have only had it less than two years. I do not feel safe in this vehicle and fear the repairs I will have to deal with after my warranty expires if I am already having these issues now. The worst part was that Customer relations were not able to assist with anything further than reviewing the history for lemon buy back. I would have appreciated some concern for a vehicle that left someone stranded.

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Anonymous - 11 d 10 h ago

1

BMW of North America,

I purchased a 2014 328i on Feb. 2015 and then bought a second vehicle later that year. I truly wanted to be a loyal customer as I always valued the brand. However, I really needed to let BMW how disappointed I am in the performance of the 2014 vehicle. I have had several engine light notifications come on which triggered me for service visits, all which always came up covered under my warranty. However, the problem is that I do not understand why this vehicle has had two leaks, one in the transmission and the other in the gas tank. Normal maintaince is understandable but it very alarming that I had had problems outside of normal maintence already happen within a year of owning this vehicle. The part that really has me upset and frustrated was the lack of responsibility for the most recent issue I had. On the first days of November my car completely stopped in the middle of the road. It was late at night and I was seeking help for 2.5 hrs before I was able to get the tow truck to assist. I had to miss work the following day and when I called BMW for a rental, I was told they didn't have a car rental until wed. However, after speaking with the manager I did receive one Monday afternoon. I was told my gas pump failed and needing to be replaced. I am lost for words. I have owned several cars and never have I experienced such issues like this. The concern is I have less than 35k miles on this vehicle and have only had it less than two years. I do not feel safe in this vehicle and fear the repairs I will have to deal with after my warranty expires if I am already having these issues now. The worst part was that Customer relations were not able to assist with anything further than reviewing the history for lemon buy back. I would have appreciated some concern for a vehicle that left someone stranded

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Anonymous - 12 d 17 h ago

Dear BMW,

I am current owner of a 2014 X5d and a 2007 530xi. Today my x5 broke down and I called Minnetonka BMW for service and was told it would take 2 weeks to get it in. I also called Bloomington, MN BMW and was told the same. I'm absolutely shocked that this is h

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Fadie - 15 d 20 h ago

0

I'm having N63 issues and symptoms but I have the N63t engine which is supposed to have updates and not have these issues. Yesterday out of no where my 2014 750 starts to freak out. I tow it to dealer and find out it's N63 related issues but mine is not covered. My car is well maintained at dealer with proof yet still no one will help and expect me to pay thousands on a 2014 car that shouldn't be having these problems. Please help this is not right!

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M3 in Yulee - 16 d 18 h ago

1

Please review your rear trailing arm support pockets. My E36 almost killed me as I violently when back and forth three lanes of traffic at 50 mph due to the pocket failure. It doesn't have that "new car smell" anymore...

I will never buy another BMW

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Roz - 16 d 18 h ago

1

My left rear tire has been giving me issues since I got the car. I took it to the dealership and just kept putting air in the tire the excuse was it's just the weather come to find out I had a nail in my tire. I replaced the tire for a gazillion dollars only for that same tire to catch a flat and the system didn't notify me of the issue until I almost crashed into a ditch. Now I have to pay for another tire. Runflats suck bmw sucks and I want a fucking refund. I almost died today and I want answers as to why only bmw can change your damn tire.

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BMW HENDERSON Scam - 19 d 11 h ago

0

My BMW X3 has been experiencing electrical issues for two years now. The vehicle is still under warranty and every time I bring it in the rep tells me they couldn't find anything wrong. Three months ago they said they saw there was a software update needed and that should fix any issues I was seeing. 3 days after the software update the same electrical issues occurred - windshield wipers jumping when engaging the alarm, Windows randomly roll down, Door lock and unlock by themselves. I brought the vehicle in last Sunday and after 4 days of having the car the and the rep never calling - I called them. The rep says they finally found the issue . It was a modular that controls windshield wipers - Windows - etc... And they were going to replace it. Two days later the rep calls and says BMW is not approving the replacement part because the computer is not reading an error message for a test they are performing and I should come pick up my car. "But don't worry it's safe to drive" he told me. You should be ashamed of yourself for this illegal behavior - the part is defective and you are refusing to replace it?? Maybe Mr. O'Donnel the CEO will read this and have BMW honor a warranty policy that they claim they offer. This is a safety issue and it needs to be fixed!

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Beachgrl - 19 d 19 h ago

0

I need to vent. I had a tire blowout on my 2012 128i. It has now been sitting on the dealers lot for close to 4 weeks. What am I waiting on? Replacements for two of the rims! I could have flow to Germany to pick them up with all the money I've spent on a rental car. After multiple unreturned calls I still don't know when Ill get my car repaired. The one thing I do know....it's up for sale and I would never consider buying another BMW nor recommending one to someone else.

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Alice PR - 20 d ago

1

I took my X3 to repair the airconditioning system. This is the third or fourth time with the same problem. I waited 18 days for a service appointment since non important non mechanical problems are taken care of monday-wednesday and are non priority. It has been at the service center since Wednesday Nov. 16 at 9:05 am. Today Friday Nov. 18 they tell me it needs a part which will be ordered today from the US and the car will not be ready until Tuesday. What kind of service is this? BMW boasts to be the UltimateDriving Machine that is if you can get your car back from service.

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KATHERINE, FL - 20 d 20 h ago

IN MAY 2016 I PURCHASED A 328i BMW IN ORLANDO,FL. FROM A NON-BMW DEALER. SIX MONTHS LATER, WITH ONLY APPROX 45K MILES ON IT, MY "NEW" CAR IS IN THE SHOP TO REPLACE A VERY COSTLY FUEL TANK DUE TO A FAULTY DESIGN ON THE PRODUCT. IT BEGAN TO LEAK GAS PROFUSELY WHEN IT WAS FILLED UP. THIS POSED A VERY DANGEROUS SITUATION AS THE ENTIRE GARAGE AND HOUSE WAS FILLED WITH GAS FUMES!! THE LEAK IS NOT DUE TO ANYTHING ON MY PART. NO EXTERNAL FORCE OR EXTERNAL OBJECT CAUSED THE LEAK. CLEARLY, THE GAS LEAKED OUT FROM A SEAM IN THE TANK! IS THERE A RECALL ON FUEL TANKS FOR THIS YEAR/MODEL? I NOTICED THERE ARE MANY RECALLS ON AIRBAGS AND FUEL PUMPS ALREADY. I WILL CONTINUE TO PURSUE THIS DAMAGE WITH BMW AS A CONSUMER OF BMW AUTOS UNTIL I AM OFFERED COMPENSATION OR TOTAL REIMBURSEMENT OF SUCH A COSTLY PRODUCT REPAIR!

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Grace Carelli - 23 d 9 h ago

0

I have been exposed to the worst experience ever with any cars I have owned. BMW M6 2014 model is a piece of garbage, Go to my Instagram grace_carelli or twitter @CarelliGrace to see a short videos taken by my iPhone

The BMW North America costumer relations does not exist, The company is calling the performance "Normal"

Let them drive this piece of junk and see how they will call it after 2.5 years of agony. #bmwlemon

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Senior CT - 25 d ago

1

In April I received an airbag recall notice. Nothing has happened since, so I am constantly at risk while driving. Now my connected drive services are being discontinued, putting me even more at risk. I paid for that service in my lease and there is no reason I should have to pay an extra $199 to have that service for the next 7 months. Or give me the $200 for discontinuing the service, and I will pay it back to continue my service..BMW obviously has no interest in the safety of their autos or the concerns of their customers.

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Michigander - 26 d ago

1

Re: BMW Ann Arbor (Michigan)

We received an "airbag recall" notice from BMW corporate, drove the car to BMW Ann Arbor for the repair. Two weeks later the airbag red light comes on and the driver's seat forward/backward electronics stop working, which means:

1) The driver's airbag is not active and won't deploy upon accident.

2) We can't adjust the driver's seat forward or backward -- affecting foot pedal reach.

3) We have an unsafe BMW vehicle to drive.

When we returned to BMW Ann Arbor and showed them the red airbag light, they told us we need to pay a "diagnostic" fee to see why the red airbag light is on again. Our next step is to talk with BMW USA corporate to work with another dealership.

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Keefer - 26 d 18 h ago

1

Buy a Mercedes, not Bmw, had my 2011 740i in the BMW dealership of Tucson four times because of lurching when passing, they keep it for days, put lots of miles on it tell me it's fixed, I get it back and the issue is still there.

I've come to the conclusion if you have a problem with your car, but no check engine light there is no way can fix it.

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NLopez - 28 d ago

0

I got charged for two hours of labor without being asked for permission to work on the car a second hour or even being notified that my car even needed extended time! I signed and agreed to pay for the 1 hour of labor only and the rep on My file told me in his own words that if any more time was needed I would be notified but I was not! This place does nothing but scam people I asked for one specific procedure to be done not for your technicians to take my car apart! The rep in charge of my file was Giuseppe Carcione, and I am extremely upset that he has charged me for things I haven't been notified about!

BMW of Las Vegas on Sahara

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gejettest - 30 d ago

3

2009 BMW X5, this is my 4th BMW. Love the brand but in the end, they need maintenance JUST like any other car. This was a CPO then private party, now me. 75,000 mi., great condition. Noticed the radiator leaking from both side tanks, lower sections. Verified not leaking from hoses. I do all my own servicing and repairs. I simply won't/can't afford the dealers to do it.

Went to local dealer, Savage BMW in Ontario, Ca., mentioned my problem and asked if there was a recall. Many forums indicate that is a common occurrence. Service advisor tells me 'they all leak'. WOW, 7 yrs old and 75,000 mi. and they consider it normal. No, I won't buy a radiator from them, I'll opt for a replacement with a lifetime warranty. I plan on keeping the car, as my others, for a long, long time.

Any others with this problem?

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N/A - 35 d 15 h ago

0

Investigate BMW of Springfield. They are stealing money from surveys that the owner never receives. The sale and delivery process is so bad there and they do know once the owner gets the survey, it will be low scores. They create a new email that goes directly to one of the low life sales managers to complete with 100's. I hear that they can loose lots of money if scores are too low. BMW of Springfield in New Jersey, a far cry from when it was JMK BMW. They shouldn't be allowed to represent the brand.

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Ford Kenneth - 37 d 7 h ago

5

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GREATER - 38 d 18 h ago

5

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Tami Minacapelli - 41 d 23 h ago

0

For 15 years mu husband drove "work vans", "old trucks" etc, so I could have the reliable vehicle to get kids around. He dreamed of owning a BMW. Finally at age 40, he leased his dream car, a little sedan and was meticulous with it. The miles were so low when lease ended the residual was way less that cost of purchasing another one-so he bought his car. It was great while under warranty as things broke and-or quit working & they were fixed-no problem BUT when it ran out getting it fixed or maintenance was ridiculous! First window quit going up/down-one at a time (and a neighbor had exact same model & his did the same) When I called on 3rd one, the tech said I have that part in stock because so many have that issue-hmmm. To replace water pump $1750.00 (on vacation no less -left us stranded) Recently our area flooded twice, once from storms then a few days later from hurricane. He went out to start car & would not start-towed in & told was "starter" $1000.00, got back, went to drive-wouldn't start again. They kept 2weeks gave back, and ran fine couple days-then wouldn't start. Towed in & now say issue in steering column ( I was told if they towed it from driver way backwards that may happen by one of my drivers when he found out they were coming back to get it again & knew I had in in my driveway facing house) $1200.00 AND a new battery-this one is 2 years old & paid $325.00 for it. Service MGR told us it was caused by water & call insurance company, which we did, then their tech told insurance adjuster it was wear & tear-WHAT. My husbands dream is a nightmare. He is one of the hardest working men I know, has coached rec ball 20 years, and this is first thing he did for him-I am so disappointed & I would never buy one.

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Tanishia Word for Nancy Boyd - 45 d 4 h ago

0

My mother has been a long time BMW customer. She has owned and traded in at least 4 BMW's and is currently buying a 2011 X 5. She first bought a X 5 in August 2014. After driving the car for a week the check engine light came on. She took the car back to the dealership. It took several attempts that lasted two months for the dealership to finally get her another vehicle. It was the same year, different color. This vehicle was purchased at 56,000 miles. After a month of driving this this "new" vehicle, it began to leak oil. She took it to the dealership. After months of having the wrong diagnosis,15 different visits to the dealership, and $300 deductible every time they serviced the car, the oil still leaked. Finally after 1 1/2 years of back and forth, the dealership put a used motor in the vehicle. Another $300 deductible. She requested a new motor be put in but for some reason it had to be used. This used motor had 46,000 miles on it. After driving the vehicle for 6 months, she had to take it back to the dealership for the same oil leak. She bought this vehicle 2 years ago and has only drove the car constantly for 6 months. The vehicle is at the dealership as I write to you. In my opinion, this vehicle has never been fixed. My mother is a faithful BMW customer. She loves the cars but after this experience she is seriously thinking about leaving you. It was always discussed throughout my childhood that when I graduate from college, she would buy me a brand new BMW. Now my childhood dream will not come true all because of this horrible experience.

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Anon - 41 d ago

Lease new. Never own a German car outside of warranty. Just lease them new.

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