Information, reviews and public commentary for US companies

 

BMW of North America, LLC

Rating
1.022831
Web
http://www.bmwgroupna.com
Address
300 Chestnut Ridge Rd.
Woodcliff Lake, NJ
07677
Contact
Jim O'Donnell
Role
Chairman and CEO
Phone
(201) 307-4000
Fax
(201) 307-0880
Twitter IDs
@BMWUSA
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Anonymous - 18 h 44 m ago

I don't know if you can help me but my son was in a Internet contact with a girl of one of your employees. Pictures were exchanged father found out said it was a work phone . He needs to dump this new plan bwfore employer finds out . He said for 750 $ he won't press charges . His daughter said she was 19 , but he said she is 16. His name Steven Fleming from Rutherford nj. My name is Rob Ozimek, Flemington NJ. May be a scam i don't know.

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Dave H - 1 d 11 h ago

Good evening, I'm Dave and I've been having problems with obtaining the right fiber optic loop to diagnose issues with my on board unit.(loss of warning sounds,music etc.) The BMW parts service didn't have the loop when ordered twice. Both loops they had for my 2011 BMW x5 m sport were wrong . It's been a week and BMW still has no answer. Apparently I've been reading up on the this issue with many of your products in all series. I'm an owner of this vehicle and already put a brand new twin turbo motor in it courtesy of BMW, but it was a fight. My question is, is there a recall in place for this issue?

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Julie - 2 d 19 h ago

Hi. My name is Julie Jordon. I submitted a VALID complaint around this time last year. Service Adv, who is no longer there, requested it. I pd $5000 for new belts & 2 new tires. They left off 2 valve stem screws & pullled out, on both sides, part of the car panels. Yesterday my BMW left me stranded in front of a public bldg. I had BMW Clear Lake tow to their shop to assess why it wouldn't start. I just recvd a call from Chip in service dept & he said it was the starter. Cost $1458 !!!!!! For a STARTER????? They only cost $120. What is the problem here with SERVICE??? Very unsatisfactory.

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Billy Joe - 3 d 17 h ago

0

BMW USA is a misogynist organization. My ex-wife owns a BMW, and because she bought it while we were married, they will not switch the tire-and-wheel plan to her name without my say-so. What a bunch of crap.

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Hallie knotts 843-263-2436 - 4 d 8 h ago

Love BMW .. had a small tree fall on my car , had just gotten out of it , thankfully my husband and I are still alive .. I have pictures.. the car is totaled .. we live in Atlanta Ga .. and are a little skeptical about buying another .. the roof totally collapsed .. that car would have never survived a roll over .. global BMW .. is down the street .. but again , should we buy another , considering the damage to the roof ? I think the corporation should look at the stability of the car , the roof .. in particular..

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JF - 9 d 15 h ago

1

Having read many of the complaints about BMWs I don't feel as if I am the only one with a dud. Since May I have spent nearly $10,000 in repairs- including tires on my X5. I too purchased the car because I thought that the engineering would be of high quality. My car is 8 years old, has been driven only by older adults, and I have had to replace the oil pan and the gaskets around the rear doors not to mention numerous other repairs. The gaskets around the rear doors led me to believe that this vehicle is very poorly constructed or my dealer is taking me for a ride. Perhaps they neglected to plug something up during the last repair and would not admit that so they changed the gaskets on the back doors-doors that are rarely used. The dealer just keeps telling me that these things go bad on older cars. I also had to replace the radiator-soon after a repair was done. Perhaps they punctured the radiator during the repair?

As I contemplate the purchase of a new car, I find that I am unable to consider purchasing another BMW.

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Michael Ricks Michael.Ricks @SODEXO. Com - 11 d 14 h ago

4

I have a 2002 BMW the blower inside my 2002 BMW keeps going out so it doesn't blow out any air or heat do I have to keep replacing the blower this is the second one that I replaced

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Ludwig Willisch, A+L BMW - 15 d 18 h ago

0

My experience has similarities to the others on this page. My 2013 528i, which was purchased from and only serviced by a dealer, broke down on the highway at 76K, leaving me stranded 500 miles from home. I towed it to A+L BMW near Pittsburgh, where they told me it would cost $24,000 to repair. That is not a typo. BMWNA offered me $6000 to get into another BMW and the dealer offered me nothing in trade. So the $50K car I bought 3.5 years ago has no value due to a mechanical failure, and BMW doesn't stand behind their product. To add insult to injury, A+L BMW, seeing that I was in a vulnerable situation, tried to take advantage of me. This is my third BMW (there won't be a fourth), so I am used to arrogant dealers. But these guys take the cake.

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Andrea - 34 d 9 h ago

0

I purchased a $55,000. vehicle from BMW and have had it serviced there ever since. August 2016 car broke down on highway 1 hour north of city and I was stranded for 2 hours. Had to be towed. They repaired vehicle. Happened again on January 2nd. Had to be towed. I am a 66 year old single female. This was a horrific experience. Then in the mail received "Important Safety Recall" regarding an In-Tank fuel pump that was defective and could cause an accident. I already had a recall for an airbag that could cause injury or death. Both recalls had "Remedy Unavailable" written on them. After the 2nd breakdown the car was in this shop being repaired and I had a loaner vehicle. I was terrified to drive this car now and told the manager that they need to fix both recalls as I was going to trade the vehicle in on a new Volvo. The Volvo dealership told me they could not take the trade in because of the open recalls. I relayed this to the manager. He was completely uncoperative and said he could not fix my vehicle. Today he called me and screamed at me on the telephone telling me that if I did not return his loaner car he was going to the police to report it stolen. I was horrified. I was unable to trade in the BMW and now I cannot sell it and this is a financial hardship. When I purchased this car I expected it to have a good resale value when I decided to sell it. It has NO resale value now. And to add insult to injury I was treated in a horrific manner by the manager of this dealership. I want a solution - either they fix my car or they buy it back. There are no other options.

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kirk - 25 d 7 h ago

1

When you own a BMW and having recall issues.....get a Lawyer. I would bet they can solve the problem because they have probably received the same recall.

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Maria - 20 d 16 h ago

Hi Kirk did you get a lawyer for this issue. If you have can you contact me if you have.

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N63 problems - 23 d 10 h ago

0

I have not taken mine in for the repairs for the same reason as to remedy unavailable, if you have the time to start a class action against the cause and or repair there are 1000's to 100's of thousands of these vehicles effected. I would like a solution as well I am getting the same response from everywhere I go to trade and the shop tells me repair will be the same defective parts.

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Maria - 20 d 16 h ago

Hi Andrea , so I'm having the same problem. My bwm 328ix left me close to the entrance to the highway. By luck I didn't enter, I took it to a local shop in queens,I was going to take it to Bmw but after reading your experience with them I'm not sure if want to.

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Bad Service - 23 d 13 h ago

0

I'm disappointed in BMW Manhattan NY Location

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Anonymous - 24 d ago

0

I hate BMW with a passion! They could careless about their customers after you purchase or lease a car! To the point of not even getting me plates!

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CC - 25 d 2 s ago

Shame on BMW! I thought we had evolved but the new ad shows that BMW has no respect for families or marriages. Their new ad features a father telling his son that he is using the boy's mother's toothbrush to derail his car. This is after the son asks if Dad is using the boy's toothbrush. So the car is important but the kid can't trust his dad to protect him ...he even has to ask. Then the dad clarifies how a man should treat his spouse! Shame on the people who originated the ad and shame o BMW for thinking it is appropriate!

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Cherly garrrett - 25 d 16 h ago

0

Just paid for my car to be fix and it not fix the manager told me to get off his lot im in canton ohio im have bad busnnies with them all i ask is for my car to be fix rit

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Morales - 27 d 10 h ago

1

Horrible vehicle. Paid 30k for a bucket. Drove in the rain today and water poured in trhough the roof electronics.

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Judi - 32 d 14 h ago

I just wish I never bought one

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DD - 30 d 10 h ago

I am shopping and looking to buy, can you give more details?

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very upset - 32 d 15 h ago

1

I thought BMW made high quality cars and that's why I bought it hoping to have it for at least 10years. I barely reached 75k. To me this is unacceptable. I totally lost my confidence in BMW. I bought the 535I brand new 2011.

This car had a very good maintenance record. It has a full service history with BMW at the dealer. It has only been driven 70,000 miles. The car was recently in for a full inspection just a couple of days before the car warrantee expired. Two days later the engine light showed drive train malfunction.

The repair is to 4 of 5 screw head that broke off and dropped into the oil pan. This could have been a terrible accident. They should take responsibility for the repair it is a manufacture defect. The repair charge is $4000. Now I am being charged 7.5% of original purchase price for car to be derivable. Plus it seems suspicious that this would happened only days after the warrantee expired. Less than 100,000 miles.

Basically said not their problem

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2010Black535 - 34 d 20 h ago

3

I was disappointed that BMW chose not to participate in the 2017 auto show in Boston this week. I drive a Bimmer and always enjoy seeing the new models. I was with a friend who was interested in buying either an Acura TLX or a BMW X1 or X3. He was disenchanted by the absence of the BMWs, which would have helped him make an initial comparison. In a year when your sales in the USA are well down, I am surprised you would skip an auto show in a major city. Even a modest presence (a few models, no concept cars) would have been better than none. My guess is that BMW was in LA, for example. So, it is also a bit of a "not worth it" insult to Bostonians to skip the show and depend on us to come to you (BMW) if we are sufficiently interested. My last point is that people coming to auto shows often have brand pride and want to confirm they made a great decision in the past by checking our their cars versus the competitions'. The closest chance that Bimmer owners had to do this was to check out the ample samples provided by Mercedes, Audi, and Porsche.

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ivonnejaramillo@netscape.net - 35 d 10 h ago

0

Mr Jim ODonnel

Chairman and CEO

Hopefully, this matter gets to your attention and see what Dealers in America are doing in order to sell cars. Last month, I was offered a deal on a BMW X3 through a good friend who knows the head at the BMW Riverside in Ca. Little that I know, that car that It was shown, was not the car I was leasing and planning to purchase on papers. 20 days later, sales manager asked me to read the VIN # of the car not the one on the paper but the one on the door of the car and it was totally different and said we have given you the wrong car, however, DO NOT WORRY you won't have to pay for our mistakes just come and will change the Vin # and that's it. I proceeded to do this but I brough my original and found that the 7K package extra on that car was at the end of my lease to purchase then I complaint. Lance, Manager of ripping off people mentioned that the car offered is in Atlanta then why was he showing and selling a car that from the beginning they knew it was not the original sell? A ways to rip off people no matter what. They indulged you with a nice car then sorry they made a mistake and find it 20 DAYS LATER. Now they are threatening that if I do not bring the car back they will reported stolen. SO! I purchased a car they made mistake in delivering wrong car and on top a stolen car?? THIS IS INTOLERABLE TO THE PUBLIC. I WILL REPORT TO BBB AS WELL MAKE IT PUBLIC VIA ALL KINDS OF MEDIA SO PEOPLE GETS AWARE OF THIS RIP OFF!

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Mae Brewster - 35 d 18 h ago

0

We purchased a 2011 equinox. Chevrolet. October. 2016. It was pretty. Thats all we took the vehicle. Bk 5 or more times and the last time the so called sale manager said it was fixed the truck was making a popping noise sounds very scary so we got it bk the truck was making noise gave the truck bk to bmw then it stayed there from oct to dec then bmw tells credit union truck ok and here we r threatened. to be put on bad credit noone called us to after the truck wad towed to some towing yard and its christmas almost two payments buts thats wasnt the problem is how bmw gone sell a piece of junk for person to be in debt fot years on and they sit at their desk lie about the price and how u. Fixed. The problem. i advice noone to buy a used vehicle ftom global BMW. people. not right u go bk there the sales peoples. be running from you very sad

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Jessica Fernandez - 38 d 6 h ago

1

To whom it may concern:

Via Certified Mail Return Receipt Requested and Email

RE: 2015 BMW X5 Transmission

I am writing this letter for the purpose of bringing to your attention a serious and in my view deadly situation with your 2015 X5 model vehicle. I owned this vehicle and it had to be towed today to one of your service centers. I had a very scary experience with the vehicle today. I was driving my kids to school this morning and the gear suddenly shifted on it's own from drive to neutral. It would not shift back into gear. It would only give me an error on the dashboard that said, "Not possible to change gear position". I was stuck on the side of the road not knowing what to do, after turning off and on the ignition, the vehicle worked again I was able to proceed a few more blocks until it occur again. At that point I called BMW roadside assistance. I can almost guarantee if this happened on a freeway I would not be around to share this with you. I think it is my duty to make you aware that I am not an isolated case. I spoke with tow truck driver from BMW roadside assistance who came to my aid after a 2 1/2 hour wait and he share with me that I was the 5th X5 BMW vehicle he picked up this week for the same problem. I decided to look into it further and it turns out, this is a common problem. I am also extremely disappointed on the poor service I have received up to this point from the BMW Midtown in Houston, TX. Since they would not accommodate me with a loaner vehicle turning my day upside down adding more stress to my situation.

Please direct this letter to the appropriate persons who will take action to make a recall before fatalities occur.

Sincerely,

Jessica F.

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LJ - 36 d 2 h ago

2

So Scary and I feel your frustration . I am a X5 owner too and I have had sooooo many problems too. but not as scary as yours. However if you have your car in the shop for 3 or more times for the same issue you will be able to surrender your car or BMW will buy you out of your contract. Just contact the BBB regarding your complaint and BMW will jump through hoops for you when the Better Business Bueuru gets involved. I had to take it to this level in order to get attention from BMW Corp. offices. U might have to, too.

Good Luck

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