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Books-A-Million Inc

Rating
0.896552
Web
www.books-a-million.net
Address
402 Industrial Ln
Birmingham, AL
35211-4465
County
Jefferson
Contact
Sandra B Cochran
Role
CEO
Phone
(205) 942-3737
Fax
(205) 945-1772
Annual Sales Est
$460,159,000
Employees
4,800
SIC Code
5942
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LP - 65 d 7 h ago

0

Employees at my local store evidently forged my name to send a form for multiple magazine subsriptions through a third party subscription service. (confirmed by Synapse goup that this did originate at BAM) I have spent hours trying to get to the bottom of this fraud. I have spoken to managers, customer service mangagers, and managers managers. No one can provide me with a copy of the form I supposedly signed. they also refuse to provide me with a name or contact information for anyone higher up in management. I understand that times are hard, but forgery is still illegal: did they need that commission that bad? They are not interested in finding out how and why this happened. I have been a customer for years, but I won't set foot in the store again.

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LP - 65 d 7 h ago

0

I guess I should say "allegedly" forged my name and "allegedly" committed fraud.

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SLT - 57 d 10 h ago

0

Same thing happened to me at the Fort Walton Beach store in Florida on Nov. 24th.I made a huge deal of this and trheatened to file a compaint with the Attorney General's Office in Florida if they did not stop the order and make sure my credit card information was deleted from their computers. Well I didn't here from the manager until Dec 17th. More than 3 weeks later. Her excuse was it's the holidays and she had been busy. It was on her list but apparently not high enough priorty to take care of it immediately. She said she had it cancelled on the 17th. Also, she said it was automatically sent to the Synapse Group and coudn't be cancelled once it was sent. My purchases hadn't even been completed but they couldn't stop an illegal transaction? Books-A-Million needs to have a new programer work on thier system.

Well today I started receiving the magaines and one of the was a health magazine with a half naked lady on the front. 1) I didn't pick out that magazine and 2) I never would have.

I called the company to make sure they had cancelled the subscriptions. Alisha at Magazine Discount Center (hidden)), part of The Synapse Group, Inc., said it had been cancelled on the 17th but would not confirm that my credit card information had been deleted. It has been myeperience that once these companies get your credit card information they pass it amoung all the other companies under the umbrella of thier parent company. The only way to stop this is to cancel your credit card and spend the next few weeks without one.

It looks like the Attorney General will have to hear from me after all.

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Anonymous - 3 d 18 h ago

Same thing happened to me. It can't be legal.

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Jodi H - 14 d 18 h ago

0

We shopped at the Sarasota FL store during Christmas. Yesterday I get an email from my bank saying I signed up for a magazine subscription at your store and charge my account without my permission $14.00. What's up with that? Are you selling peoples debit card information to Time Magazine?

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vickie miller - 66 d ago

1

I have been trying to get my email removed for atleast 2wks. Can you please do this for me since no one else in that job can. Email as follows (hidden).

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Denise - 43 d 12 h ago

1

Twitter will get you an immediate response. I tweeted to their customer service twitter account - @BAMsupport. I explained the multiple times which I had tried to change subscription preferences. They gave me an e-mail to send my request. I kindly asked that they investigate what is wrong with the system since it clearly isn't working. They responded saying they would get my name removed but no mention of fixing the actual problem. The "apology" seemed a bit less than sincere as it was stated - as I quote - "I am very sorry for the inconvenience of our coupons..." Also had other problems with an order to which I received a less than satisfactory explanation, but a few misspelled words... This is their corporate info if you are interested in sending a written grievance by snail mail, as I will be doing. Address 402 Industrial Ln Birmingham, AL 35211-4465 County Jefferson Contact Sandra B Cochran Role CEO Phone (hidden) Fax (hidden)

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Krispiccone - 55 d 8 h ago

2

Friendly staff but the bathrooms in the Spring Hill, TN location are so nasty! I just think it should be addressed. The last time I went the tile was grimy and the toilets were not maintained.

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SLT - 57 d 10 h ago

0

I bought some books at the Fort Walton Beach store in Florida on Nov. 24th.As I was checking out the young man at the counter said I qualified for 3 free magazines. I looked but didn't really want any. He kept saying they were free so I picked out 2. As I was checking out he then handed me a receipt and said he needed me to sign it. I started reaing and discovered it aid they were sending my credit card information to a publishing company. I refused to sign it which made him angry,When I arrive home I immediately wrote to the customer service department of Books-A-Million with my complaint and threatened to file a compaint with the Attorney General's Office in Florida if they did not stop the order and make sure my credit card information was deleted from the publishers computers.

Well I didn't here from the manager until Dec 17th. More than 3 weeks later. Her excuse was it's the holidays and she had been busy. It was on her list but apparently not high enough priorty to take care of it immediately. She said she had it cancelled on the 17th. Also, she said it was automatically sent to the Synapse Group and coudn't be cancelled once it was sent. My purchases hadn't even been completed but they couldn't stop an illegal transaction? Books-A-Million needs to have a new programer work on thier system. When she had another an, Jasson, call back with a with a cancellation number iasskd to have a copy of this sent to my e-mail. He told me I could look it up. As I told him I am busy this time of year also, and it was their company which created this mess, therefore, they can do the work. In a nasty voice said he had done all he could and good bye. Rude doesn't begin to express his attitude to a customer they have created a major problem for.

Well today I started receiving the magaines and one of the was a health magazine with a half naked lady on the front. 1) I didn't pick out that magazine and 2) I never would have.

I called the company to make sure they had cancelled the subscriptions. Alisha at Magazine Discount Center (hidden)), part of The Synapse Group, Inc., said it had been cancelled on the 17th but would not confirm that my credit card information had been deleted. It has been my experience that once these companies get your credit card information they pass it amoung all the other companies under the umbrella of thier parent company. The only way to stop this is to cancel your credit card and spend the next few weeks without one.

It looks like the Attorney General will have to hear from me after all.

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Unhappy Customer - 79 d 10 h ago

0

I've been to the Texarkana books a million multiple times this week and every time the manager named Kayla (I saw her name tag) curses in front of customers and I heard her talking badly about current employees. This was very unprofessional and made me very very uncomfortable. This has happened on multiple occasions and it's always the manager Kayla. Everything else was great but she makes me not want to come back. She is very disrespectful to her employees and customers.

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Hitchhiker: Stories from the Kentucky Homefront, - 87 d ago

Sandra B Cochran, CEO, chances are One-In-A-Million that the CEO of Books-A-Million would ever read this but here goes. I have a friend who has written a fantastic book about growing up in Paducah, Ky. He wanted to do a book signing at your store, but a corporate decision will keep this from happening. Books-A-Million will not be carrying his book! Ms Cochran, you are missing out on a fantastic opportunity to bring some business to your store. Headline Colonel Bob and his book, HITCHHIKER and bring the community together at your store for a book signing. Money for you and pride for the community. Win-Win. Sincerely, Laura Brackett, (hidden). Hitchhiker: Stories from the Kentucky Homefront, by Bob Thompson

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joyfulsplash - 88 d 8 h ago

1

I walked in the Books-A-Million store in Branson, MO today and was looking for some books. I was very disappointed to overhear the two girls who worked there carrying on a conversation about boys and "big boob straps." We decided to go to the back of the store and look at the magazines. When we were ready to leave we noticed that these two girls were still talking together and seemed to not care about anything else. I told the guy at the register and he acted like he did not care either. I have been in this store before and the shelves were well organized and it seemed like the people who worked there cared. Not so this time. The books and magazines that I looked for were all mixed up and not straightened at all. Seems like the talking about boys and such is much more important.

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Joyce - 91 d 12 h ago

2

Oh how the now "has been" has fallen below what a bookstore should be. I recall the pleasure of going into the Books A Million in Auburn, AL approximately five (5) years ago and having a coffee and reading Book Page.

One of the stores in Huntsville, AL has recently closed and the one still open looks as if one is in a junk store. The store is dark, dreary with too much cheap merchandise crowding the isles, the books are in the back of the store. The local Barnes and Noble on the other hand is well lighted, a delightful coffee shop serving soup and snacks plus the merchandise looks clean and the books are easy to see/read the titles. I begged Books A Million to do the same those five years ago. What they did was reduce the size of their coffee bar and took out the few snacks they did sell. Bad management, bad decisions, bad customer relations BAM.

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ctpn@aol.com - 156 d 5 h ago

your decatur al. store orderd the wrong book wont take it back

my name is charles penn can you help

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Spring - 162 d 7 h ago

0

I notice a trend here with complaints of bad customer service. As a former employee (quit last week) I will explain.

BAM does not value their employees!

They pay a barley livable wage and they expect you to push magazines, promotions, memberships, and even donations. The store I worked at was 231 and my ID was 140154. The store was constantly understaffed which left overwhelming work for employees. They expect you to dress nice but your clothes get ruined because you have to clean bathrooms, mop, vacuum, dust, sweep, ect. You basically are doing chores in nice clothes and they don't pay enough to replace them so you end up looking raggedy. On top of all that they have ridiculous policies. Which is why I quit. I request a leave of absence for 10 days for an important trip in December (that is 3.5 months from now) and my boss told me if I took the trip she would fire me. She said it was because corporate would fire her because you can't request off in December.

I don't regret leaving and wish I would have sooner. The day I quit I got hired at another place that pays $2 more per hour and is way better.

I love books and thought I'd love the job at bam...but after 6 months I realized they only care about profit.

Would love to be contacted by corporate if they would like a further review of my employment.

The store has my info.

~Spring

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Donald L. Yates - 164 d 13 h ago

5

I am Donald L. Yates. I am following through in submiiting a Prospectus in regard to my book for consideration to be a part of the inventory for Books A Million. I emailed ealier about a desire to have a Book Signing in the local Books -A-Million here in Huntsville, Al. The Book is titled, A Life Committed to Its Intended Anchorage and Soar: The Harmony Between Spirtual Principles and Sound Science.

I am placing a copy of the book, along with the Prospectus in the mail. Thanks,

Dr. Dr. Donald L. Yates

(hidden) (Email)

(hidden) (Mobile)

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Mr Amazon Prime - 184 d 6 h ago

0

Wow I love books, so I bought 3 at the store in Cullman, AL today. All I wanted was to buy books. I just wanted to pay and leave. First I was aggressively pushed to get a books a million card.

Then I was asked to donate to charity ( I donate to St Jude's)

Then I was asked to pick some magazine subscriptions.

I left and will never come back. I can have books at my house in two days with Amazon.

Books a Million just list me forever

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jmccarey@live.com - 218 d 16 h ago

1

My daughter and I shopped at the BAM store in Bradenton, Fl today. I am disgusted at the way that the two employees that were working ignored the shoppers at the store. We had a line with 5 groups at the register that was open. The two employees were in the middle of the store on their raised help platform chatting away. The male indicated that the female that she should run a register. She looked put out, and made sure everyone knew it. However, she was not going to run the register that had a sign stating that it was open. Instead, she told the people at the end of the line that she would take them at the register at the coffee counter.

This store has been getting steadily worse for the past 2 or 3 years. My wife and I used to shop at this location at least once every two weeks, now we will be driving to Sarasota to shop at Barnes and Noble. When you have successfully lost all of your Bradenton shoppers you will know why.

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Christi - 253 d 14 h ago

1

went into your store in Panama city ,Florida to exchange a book had awful experience with cashier made me feel like dirt and so I called and spoke to the store manager and she made feel better she said she would speak to this yomg lady i just want say thsnkyou for having good manager's at your store it's appericated

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TenaciousT - 261 d 12 h ago

2

one of the paperback books I received-For Each Other by Lonnie Barbach was in very poor condition

It looked like they searched for it in someone's basement and had been sitting there for many years, the book was mildewed and had turned yellow from exposure. I just wanted Books a Million to know I would never considering ordering older books on line again from your program. It would have been better to see you did not carry the book than to send something like that to a customer. while only $6.00 it was a real turnoff to open a package and receive a product like that.

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Greenspirit - 276 d 11 h ago

Is Joe Muggs breaking Health and Safety Regulations by telling Cafe Lead to take home all the aprons and wash them ? Not only that ? Where is the compensation ?

If they are not breaking Health and Safety Regulations , then surely the person doing the washing needs to be compensated for washing soap, water and electricity.

Or Joe Muggs needs to invest in a washer / dryer on the premises

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Namea - 1 y ago

2

As a store books a million is wonderful and fun. The customer service is wonderful as well.

As an employer...that's a fully different story.

My husband works for Books a Million full time as a cafe lead and makes only 12,000 a year with which to support our family. So many people have left his store because the pay is so bad for the level of work and commitment required. My husband needed a job for his terrible resume in which he could move up and gain some sort of management experience because finding a job was extremely difficult for him. Books a Million has been a wonderful work environment and he loves his job so much that he's hesitating to quit even though we know he cannot support us even with the salary he makes now (9.50 an hour) We know he'll make more next year because of his promotion but it's still not enough. If we wanted their insurance benefits it would cost fully half of what he makes every month. If you're looking for a job I'd suggest heading over to costco instead. They know how to pay a living wage and they just raised their minimum pay to 13.50 company-wide, even in states like ours that still think 7.25 is an acceptable minimum wage.

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Paul Dunwoody - 1 y ago

0

In mid-February my wife and I were in your Pensacola store looking for a certain book. We asked one of the clerks, a young lady for help. She told us she was "off the clock" and couldn't help us. Another clerk offered to help, and took us back to the Reference section to look for the title. The young lady walked back there with us. If she was "off the clock" then why did she feel the need to come back there after refusing to help in the first place?

I've contacted your Customer Service department several times about the matter. All I've gotten has been a runaround and that "the clerk will be calling you with an apology." She never did. All I was asking for was an apology either from her or the Pensacola store management for treating us in this manner, but they have yet to contact me. Until I get the apology, I will not come back to BAM, where I've shopped since 1989.

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Sandy - 1 y ago

0

BEWARE ORDERING ONLINE!! I placed an order online for a total of $49.93. They charged my checking account the whole amount and then I saw an additional charge of $19.99. I called in and I was told a 72 hour hold is placed for the whole amount and they also charge the amount of each purchase individually. Nowhere on my ORDER SUMMARY or ORDER PAGE did it tell me this would be done. Very poor management, this is my FIRST AND LAST ORDER WITH BOOKS - A - MILLION.!!!!!!

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S. Garcia - 1 y ago

1

I was just in the Cookeville, Tn store. There was a man filthy, smelled beyond horrible. His hair was matted. He wasn't wearing shoes, he was wearing a long black trench coat and a disgusting blanket wrapped around himself. He was mumbling to himself. He kept pacing, going in and out of the store. He would walk up behind me and stare. It was VERY unnerving. You could not see what was beneath the blanket and you could not see his face due to his disheveled hair. As i stated previously he smelled horrendous. My husband wanted to leave because he kept going over to him also. I saw other customers leave. When i asked the staff at the store if they could do something they said he buys drinks there occasionally so there was nothing they can do. I guess you let this filthy, shoeless, person who is intimidating people to go right ahead with his conduct because you are too afraid to speak to him and or tell him to leave. I guess it's better to get a dollar or two from him occasionally then to have customers in the store who buys books and don't threaten people. The night clerk said her manager does nothing and they just follow him around with lysol aas they laughed about it.

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