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Books-A-Million Inc

Rating
0.914286
Web
www.books-a-million.net
Address
402 Industrial Ln
Birmingham, AL
35211-4465
County
Jefferson
Contact
Sandra B Cochran
Role
CEO
Phone
(205) 942-3737
Fax
(205) 945-1772
Annual Sales Est
$460,159,000
Employees
4,800
SIC Code
5942
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Diana Kyle - 12 d 16 h ago

0

Terry Finley is the new CEO since 2016. Sandra Cochran was no longer CEO as of 2009. They don't update this website so I am sure none of these reviews are read.

Mail a snail mail letter to the new CEO as I plan to do. Bad customer service and hustling is unacceptable and they will close soon if something is not done.

The BAM in Wilmington NC is the worst. $4.50 iced pour-over coffees and indifference is not what I look for when shopping.

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BDT - 16 d 15 h ago

1

I have shopped BAM for at least 5 years in the Vero Beach, FL mall location. The first two years i did pay for a membership but found no real value in the coupons and lack of in store discounts for books, so the third year I declined to re-up. Even though I know the manager, every year (and every visit) I feel totally bullied into a membership or "free" magazine subscription or now it's "coffee for the groups", which for $10 bucks and a very small package, I would think it would at least be a 1 for 1 type donation. I'm sure they have coffee in the military for heaven's sake. Bottom line, I spend more time saying no politely and being pushed and pushed to buy something else than I do actually purchasing books, etc. I finally purchased the one magazine they carry (late in store every month btw) through a reputable publisher at a better cost and 0 hassle. Another male employee went on and on and wouldn't complete my transaction as he berated me because I wouldn't buy one of the three items mentioned above. In front of my child I got very curt with him and asked him to just stop already and ring up my purchase. I have tried to stay loyal because of the one employee but the last time sealed the deal. At 8:45pm a middle aged employee decided she would not longer accept cash for purchases and asked cash customers to leave. The mall closes at 9pm. The store hours state 9pm to close. I feel totally discriminated against. Because I have cash only I'm asked to leave? I had at least $50 in books in my hands. Very suprised she didn't Hussle her "free" magazines as WE were ushered out the door. Disgusted and Done with BAM. Stop the HUSSLING!!

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LP - 152 d 12 h ago

0

Employees at my local store evidently forged my name to send a form for multiple magazine subsriptions through a third party subscription service. (confirmed by Synapse goup that this did originate at BAM) I have spent hours trying to get to the bottom of this fraud. I have spoken to managers, customer service mangagers, and managers managers. No one can provide me with a copy of the form I supposedly signed. they also refuse to provide me with a name or contact information for anyone higher up in management. I understand that times are hard, but forgery is still illegal: did they need that commission that bad? They are not interested in finding out how and why this happened. I have been a customer for years, but I won't set foot in the store again.

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LP - 152 d 12 h ago

0

I guess I should say "allegedly" forged my name and "allegedly" committed fraud.

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SLT - 144 d 15 h ago

0

Same thing happened to me at the Fort Walton Beach store in Florida on Nov. 24th.I made a huge deal of this and trheatened to file a compaint with the Attorney General's Office in Florida if they did not stop the order and make sure my credit card information was deleted from their computers. Well I didn't here from the manager until Dec 17th. More than 3 weeks later. Her excuse was it's the holidays and she had been busy. It was on her list but apparently not high enough priorty to take care of it immediately. She said she had it cancelled on the 17th. Also, she said it was automatically sent to the Synapse Group and coudn't be cancelled once it was sent. My purchases hadn't even been completed but they couldn't stop an illegal transaction? Books-A-Million needs to have a new programer work on thier system.

Well today I started receiving the magaines and one of the was a health magazine with a half naked lady on the front. 1) I didn't pick out that magazine and 2) I never would have.

I called the company to make sure they had cancelled the subscriptions. Alisha at Magazine Discount Center (hidden)), part of The Synapse Group, Inc., said it had been cancelled on the 17th but would not confirm that my credit card information had been deleted. It has been myeperience that once these companies get your credit card information they pass it amoung all the other companies under the umbrella of thier parent company. The only way to stop this is to cancel your credit card and spend the next few weeks without one.

It looks like the Attorney General will have to hear from me after all.

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Anonymous - 91 d ago

Same thing happened to me. It can't be legal.

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Ace - 22 d ago

0

Same thing has happened to me. I always say no to the magazines. I'm the o my one in the family shopping there. I end up getting free magazines and then charged for them even though I say No!!!

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Monica - 42 d 18 h ago

5

My favorite manager Mr. Ott has unfortunately taken another store in Gastonia. I called and spoke to him about a book I was wanted BEFORE I went to his old store here in Concord, NC. He not only told me they had it but exactly where to look. I had trouble finding it when I there and found someone to help but they did not know where it was. I finally found it on my own. I have known Mr. Ott at Concord Mills BAM for a long time. He has always had GREAT customer service and always known exactly where any book I was interested in was. His loss here will be felt! Great for the Gastonia, NC store but sad for us! I think I will need to go to Gastonia and check the store out! He is a great asset to BAM! Lucky Gastonia, you got a gem!

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C cubed - 49 d 15 m ago

0

I understand the "one star" rating. A couple of years ago, I put in a request for an out of print book that was said to be available in a few months.

I heard nothing after a few mobths, then found out that that location had closed with no notification.

I went to the location that was open, but they said they had no record of my order, but that the book was still said to be available soon, so (like an idiot, I paid for it..

Of number of months later, there was still no word, I asked them to check. They had never heard of me or my mobey, and unfortunately I had misplaced my receipt, and I was just plain out of luck.

I placed my order with Amazon, and while I'm still waiting, they keep up with it, and know who I am.

Should have gone with them first. I'll certainly never go back to BAM again.

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Lisa K - 61 d ago

0

My 16 year old was offered "free" magazines without being told that it was just 1 free magazine and then she would be charged. When I called the store in Columbia,MD, the manager told me her staff was well trained to explain the terms and that they are also on the bottom of the receipt and that this is offered to everyone who uses a debit or credit card to pay. So they take advantage of teenagers and I'm sure are getting a cut from the magazine company. It's disgusting to take advantage of minors.

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tom - 64 d 10 h ago

Who should I contact to place my book in your stores. First published Strange Shorts by Thomas Forsyth

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Jodi H - 102 d ago

0

We shopped at the Sarasota FL store during Christmas. Yesterday I get an email from my bank saying I signed up for a magazine subscription at your store and charge my account without my permission $14.00. What's up with that? Are you selling peoples debit card information to Time Magazine?

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vickie miller - 153 d ago

1

I have been trying to get my email removed for atleast 2wks. Can you please do this for me since no one else in that job can. Email as follows (hidden).

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Denise - 130 d 18 h ago

1

Twitter will get you an immediate response. I tweeted to their customer service twitter account - @BAMsupport. I explained the multiple times which I had tried to change subscription preferences. They gave me an e-mail to send my request. I kindly asked that they investigate what is wrong with the system since it clearly isn't working. They responded saying they would get my name removed but no mention of fixing the actual problem. The "apology" seemed a bit less than sincere as it was stated - as I quote - "I am very sorry for the inconvenience of our coupons..." Also had other problems with an order to which I received a less than satisfactory explanation, but a few misspelled words... This is their corporate info if you are interested in sending a written grievance by snail mail, as I will be doing. Address 402 Industrial Ln Birmingham, AL 35211-4465 County Jefferson Contact Sandra B Cochran Role CEO Phone (hidden) Fax (hidden)

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Krispiccone - 142 d 13 h ago

2

Friendly staff but the bathrooms in the Spring Hill, TN location are so nasty! I just think it should be addressed. The last time I went the tile was grimy and the toilets were not maintained.

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SLT - 144 d 15 h ago

0

I bought some books at the Fort Walton Beach store in Florida on Nov. 24th.As I was checking out the young man at the counter said I qualified for 3 free magazines. I looked but didn't really want any. He kept saying they were free so I picked out 2. As I was checking out he then handed me a receipt and said he needed me to sign it. I started reaing and discovered it aid they were sending my credit card information to a publishing company. I refused to sign it which made him angry,When I arrive home I immediately wrote to the customer service department of Books-A-Million with my complaint and threatened to file a compaint with the Attorney General's Office in Florida if they did not stop the order and make sure my credit card information was deleted from the publishers computers.

Well I didn't here from the manager until Dec 17th. More than 3 weeks later. Her excuse was it's the holidays and she had been busy. It was on her list but apparently not high enough priorty to take care of it immediately. She said she had it cancelled on the 17th. Also, she said it was automatically sent to the Synapse Group and coudn't be cancelled once it was sent. My purchases hadn't even been completed but they couldn't stop an illegal transaction? Books-A-Million needs to have a new programer work on thier system. When she had another an, Jasson, call back with a with a cancellation number iasskd to have a copy of this sent to my e-mail. He told me I could look it up. As I told him I am busy this time of year also, and it was their company which created this mess, therefore, they can do the work. In a nasty voice said he had done all he could and good bye. Rude doesn't begin to express his attitude to a customer they have created a major problem for.

Well today I started receiving the magaines and one of the was a health magazine with a half naked lady on the front. 1) I didn't pick out that magazine and 2) I never would have.

I called the company to make sure they had cancelled the subscriptions. Alisha at Magazine Discount Center (hidden)), part of The Synapse Group, Inc., said it had been cancelled on the 17th but would not confirm that my credit card information had been deleted. It has been my experience that once these companies get your credit card information they pass it amoung all the other companies under the umbrella of thier parent company. The only way to stop this is to cancel your credit card and spend the next few weeks without one.

It looks like the Attorney General will have to hear from me after all.

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Unhappy Customer - 166 d 16 h ago

0

I've been to the Texarkana books a million multiple times this week and every time the manager named Kayla (I saw her name tag) curses in front of customers and I heard her talking badly about current employees. This was very unprofessional and made me very very uncomfortable. This has happened on multiple occasions and it's always the manager Kayla. Everything else was great but she makes me not want to come back. She is very disrespectful to her employees and customers.

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Hitchhiker: Stories from the Kentucky Homefront, - 174 d 8 h ago

Sandra B Cochran, CEO, chances are One-In-A-Million that the CEO of Books-A-Million would ever read this but here goes. I have a friend who has written a fantastic book about growing up in Paducah, Ky. He wanted to do a book signing at your store, but a corporate decision will keep this from happening. Books-A-Million will not be carrying his book! Ms Cochran, you are missing out on a fantastic opportunity to bring some business to your store. Headline Colonel Bob and his book, HITCHHIKER and bring the community together at your store for a book signing. Money for you and pride for the community. Win-Win. Sincerely, Laura Brackett, (hidden). Hitchhiker: Stories from the Kentucky Homefront, by Bob Thompson

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joyfulsplash - 175 d 13 h ago

1

I walked in the Books-A-Million store in Branson, MO today and was looking for some books. I was very disappointed to overhear the two girls who worked there carrying on a conversation about boys and "big boob straps." We decided to go to the back of the store and look at the magazines. When we were ready to leave we noticed that these two girls were still talking together and seemed to not care about anything else. I told the guy at the register and he acted like he did not care either. I have been in this store before and the shelves were well organized and it seemed like the people who worked there cared. Not so this time. The books and magazines that I looked for were all mixed up and not straightened at all. Seems like the talking about boys and such is much more important.

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Joyce - 178 d 17 h ago

2

Oh how the now "has been" has fallen below what a bookstore should be. I recall the pleasure of going into the Books A Million in Auburn, AL approximately five (5) years ago and having a coffee and reading Book Page.

One of the stores in Huntsville, AL has recently closed and the one still open looks as if one is in a junk store. The store is dark, dreary with too much cheap merchandise crowding the isles, the books are in the back of the store. The local Barnes and Noble on the other hand is well lighted, a delightful coffee shop serving soup and snacks plus the merchandise looks clean and the books are easy to see/read the titles. I begged Books A Million to do the same those five years ago. What they did was reduce the size of their coffee bar and took out the few snacks they did sell. Bad management, bad decisions, bad customer relations BAM.

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ctpn@aol.com - 243 d 11 h ago

your decatur al. store orderd the wrong book wont take it back

my name is charles penn can you help

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Spring - 249 d 13 h ago

0

I notice a trend here with complaints of bad customer service. As a former employee (quit last week) I will explain.

BAM does not value their employees!

They pay a barley livable wage and they expect you to push magazines, promotions, memberships, and even donations. The store I worked at was 231 and my ID was 140154. The store was constantly understaffed which left overwhelming work for employees. They expect you to dress nice but your clothes get ruined because you have to clean bathrooms, mop, vacuum, dust, sweep, ect. You basically are doing chores in nice clothes and they don't pay enough to replace them so you end up looking raggedy. On top of all that they have ridiculous policies. Which is why I quit. I request a leave of absence for 10 days for an important trip in December (that is 3.5 months from now) and my boss told me if I took the trip she would fire me. She said it was because corporate would fire her because you can't request off in December.

I don't regret leaving and wish I would have sooner. The day I quit I got hired at another place that pays $2 more per hour and is way better.

I love books and thought I'd love the job at bam...but after 6 months I realized they only care about profit.

Would love to be contacted by corporate if they would like a further review of my employment.

The store has my info.

~Spring

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Donald L. Yates - 251 d 18 h ago

5

I am Donald L. Yates. I am following through in submiiting a Prospectus in regard to my book for consideration to be a part of the inventory for Books A Million. I emailed ealier about a desire to have a Book Signing in the local Books -A-Million here in Huntsville, Al. The Book is titled, A Life Committed to Its Intended Anchorage and Soar: The Harmony Between Spirtual Principles and Sound Science.

I am placing a copy of the book, along with the Prospectus in the mail. Thanks,

Dr. Dr. Donald L. Yates

(hidden) (Email)

(hidden) (Mobile)

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Mr Amazon Prime - 271 d 11 h ago

0

Wow I love books, so I bought 3 at the store in Cullman, AL today. All I wanted was to buy books. I just wanted to pay and leave. First I was aggressively pushed to get a books a million card.

Then I was asked to donate to charity ( I donate to St Jude's)

Then I was asked to pick some magazine subscriptions.

I left and will never come back. I can have books at my house in two days with Amazon.

Books a Million just list me forever

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jmccarey@live.com - 306 d 22 h ago

1

My daughter and I shopped at the BAM store in Bradenton, Fl today. I am disgusted at the way that the two employees that were working ignored the shoppers at the store. We had a line with 5 groups at the register that was open. The two employees were in the middle of the store on their raised help platform chatting away. The male indicated that the female that she should run a register. She looked put out, and made sure everyone knew it. However, she was not going to run the register that had a sign stating that it was open. Instead, she told the people at the end of the line that she would take them at the register at the coffee counter.

This store has been getting steadily worse for the past 2 or 3 years. My wife and I used to shop at this location at least once every two weeks, now we will be driving to Sarasota to shop at Barnes and Noble. When you have successfully lost all of your Bradenton shoppers you will know why.

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