Information, reviews and public commentary for US companies

 

Books-A-Million Inc

Rating
1
Web
www.books-a-million.net
Address
402 Industrial Ln
Birmingham, AL
35211-4465
County
Jefferson
Contact
Sandra B Cochran
Role
CEO
Phone
(205) 942-3737
Fax
(205) 945-1772
Annual Sales Est
$460,159,000
Employees
4,800
SIC Code
5942
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Anonymous - 3 d 10 h ago

0

Very poor customer service and support. Purchased an E book that was needed for a test would not down load. Called support several times they kept sending me an email stating it would allow me access wrong. So would call back no help. I was told by customer my calling was unnecessary that there was nothing they could do and they would not refund my money really!! Purchased from so called books a million but a third party hmm. Books a million sold the e book to me and they can't refund. Wow BBB is getting emailed Angie list etc. Very rude tech and customer service .

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One P*ssed Customer - 10 d 16 h ago

0

Absolutely Horrible. I was sent an RMA to return some books I ordered, and show through USPS tracking that it was delivered to their business in Chicago IL on January 3rd. My refund hasn't been granted and it's been 8 days. Support tells me they have no warehouse in Chicago, so where exactly was my package delivered to? All I did was use the RMA that was sent to me and now I'm out $50 because support cant send me the right RMA, and I no longer have the books either. Chat support won't help and I've dealt with 3 different representatives. So, beware of sending books back because they can simply say "have not received" and never give your money back.

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Concern customer - 17 d 15 h ago

1

I was in the GulfShores store with my daughter on Monday 2 2017 in the afternoon between 4 and 5.We had just sat down in cafe to enjoy are drinks when heard the most foul language coming around corner. I thought to myself this supose be family store. They were workers 2 of them. One girl had stright long red hair n other one thin with very short black hair. I could not see their name tags. But after that we got up left. I will never bring my daughter back again. My service in cafe was good n so was drinks but will not return because these two employees. One time faithful customer no longer.

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Ron - 98 d 15 h ago

1

I've been a "regular" of Books-A-Million Inc for 10 years now, and I've got to vigorously protest the recent price increase at the Cafe. Raising one cup of Tall coffee from $1.55 to $1.95, a 25% increase, is significant, especially for someone who orders 5 cups per week. Yes, I have a membership card and even with the 10% off, I'm still paying $1.88 after taxes. But the issue is more than this price increase; now, to offset it, I'm simply putting less in the tip jar; before I'd put $.45 in, now I put $.12 cents). And I've been told by numerous customers that they too are following suit. So in the end, Books-A-Million's profits increase and their scantily paid workers - already struggling to earn a living - suffer as per the typical corporate greed cycle that fuels so much anger among the middle class. Great job BAM. Score one for the middle man, and less from my pocket to yours.

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Ticked off - 126 d ago

1

Up until recently I have had no complaints about BAM.

That changed this past week. After making my selections and in the process of paying, the sales associate asked if I would like to receive a two month "free" trial magazine offer. From the selection offered, there was only one that was of interest to me. I made my selection and my information was entered. It was only then that I discovered I had signed up for auto pay, and renewal on my card. At this point The clerk was told to delete my information and cancel my offer.

Well guess what? I have discovered that I was signed up for three magazines, and the first test charge has shown up on my card. Do you think I'm a little pissed?

This is a deceptive practice. Books-A- Million is misleading customers with this approach. "BEWARE, ACCEPT NO OFFERS AT THE REGISTER".

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Health-Minded Bookworm - 176 d 5 h ago

3

Books-A-Million is a great place to get a decent selection of books and other cool stuff. Their staff in my location is friendly and very helpful.

HOWEVER...and it is a BIG HOWEVER: I find it absolutely appalling that they do not provide nutrition content for their Joe Muggs cafe menu. Even if you are not watching your weight, a calorie-count brochure, or a nutrition content page on the BAM website would not only be helpful, it's absolutely essential in fighting the obesity epidemic. While it is true that, for the waist-watchers, eating the stuff on the Joe Muggs menu should technically be reserved for "cheat days," they still want to be able to record what they eat, if recording their food helps them maintain discipline.

So, overall, BAM gets an "A" for item selection and friendly staff, but an "F" in the realm of providing nutrition info.

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