Information, reviews and public commentary for US companies

 

Books-A-Million Inc

Rating
0.716667
Web
www.books-a-million.net
Address
402 Industrial Ln
Birmingham, AL
35211-4465
County
Jefferson
Contact
Sandra B Cochran
Role
CEO
Phone
(205) 942-3737
Fax
(205) 945-1772
Annual Sales Est
$460,159,000
Employees
4,800
SIC Code
5942
General profile image

Lisa C in Tennessee. / Johnson City BAM - 5 d 9 h ago

0

Upon checking my bank account this morning from this weekends spending, I noticed a charge for Books A Million Membership Fee. I was in BAM over the weekend, but my purchase was only $31.45. I had re-upped my membership fee back on Dec 27th, and it was charged then with the total charge being $73.22. They are attempting to double charge me. If this is not corrected, I will not be shopping at BAM again.

Everyone should check your cards and accounts for duplicate charges. It's clear by the way the BAM stores are appearing that they are going downhill, so I'm hoping this duplicate charge was an oversight, and not intentionally

fraudulent.

I'm also hoping that the cashier did not sign me up for "free" magazines, as no magazines subscriptions were ever discussed nor were they offered to me. After reading the reviews, it appears the reps must sell magazine subscriptions to keep their jobs.

Thank you

Lisa C - regarding the BAM in Johnson City TN

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Anonymous - 8 d 4 h ago

every custumer is a threat to there job so ,,, kicking them out inorder to keep job ,,,, custumer at the door , talked to kfeeling threatned ,,,, women getting mad t men about not knowing they have somone age or even what they are thingking tin their head . all custumers are a threat . meaning what if i do my job wrong then what , okay illput him ou t. custumer service reps on how they can show the custumers they have undergone the testing sites and pastron of what it takes and what youwill incounter in custumer service . not well prepaired for custumer servicerep or even talk chat , ginving a argumentive cause and effect to a attorney of law and or representative of they to manacure the best decsions ways to making a verdict ----------- not guilty or guilty . all in grace in favor .... so beigng minority makes the business liable for not looking good and ran down , as all others looked highly and better then . only the miniortyies are the good behaviorial givng a employyee amplitude of justification in any sitaution to make it better by going after the miniorty thus that is even the proble in this country , in saying that making there look better in broad prospect. and well dressed white men and women are always up to something . thus even not having enough money to always buy a drink when wanting to talk to people in the building or we will be rudly interrupted by employee asking if i the business man am bothering them . as employye rudly interrupts me a nd womens conversation as the y should be looked at as special haing to have a lot tin order to total to them. manager seeing as this is a man of satisfatory everywhere he goes caring well mature but cares to much ,,,, going after an custumer in his building wanting to make a friendly getsture but turn it bad ,, as theats to say thats proper way to greet and meet . to tell to go away . empoyee talks of justice ssytmes and is preinquirious of getting people to , so i kwould tel her it isnt eerything tht you think it is ,,, she says with her being female i am number one i have the best of all thebst trining knowledge ,,, and in court we laugh at those kind of peopl as i am a secretary , defending lawyer , a soon to be judge , and or lcode defender of those noone cares about . as she talks of argumentive clauses only men can talk of such things women have no care for that amplitude or even can make any recodnition of whtthey do ,,,a sthey plunder on thae bad and love it but try look good at work by going after the miniority ,,, as they will make them low in there building field of setting ,,,, i have won many cases for alot of people and all never show any gratitude just leave and never bee seen again ,,, but i make my money by careing and keeping that in the tablet of the eye of the heart ,of mine . lawyer and defender of courts everywhere . i jsut wantt os ay hwere are the badges of custumer service completed termonology pepers , essays done and percent real percent made on the actual written and applied test they have to take ,,, for a job considering all custumers . where is you r proof of custumer service representative test tken past and speeches and classes taken for the psoisition .

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Angry Mommy - 22 d 5 h ago

0

DO NOT SHOP AT BOOKS A MILLION! Seriously! They could care less about their customers, even less about paying rewards members. We spent hundred of dollars on Christmas Items from the location nearby. One such item was a $60 Harry Potter robe. The box did not indicate whether the sizes were for children or for adults, so we purchased my son a large, as he wears a child's large. Upon checking out, we were told that we could bring the robe back and exchange it for a smaller size if it did not fit. We were NOT told that we would need the receipt to do so. At most places you ONLY need a receipt for refunds, not exchanges. We simply needed a smaller size. Obviously we would have made it a point to keep the receipt if we thought we would have needed it. They refused to budge, and after calling corporate I was made to feel as if they could care less if they lost us as customers. I will be writing CEO Sandra Cochran to convey my disgust with this establishment and the system currently in place. Simply disgusted! I will be telling every person I know, on every occasion possible to shop ANYWHERE but books a million.

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Lost a Customer - 33 d 29 s ago

0

I was in BAM earlier this week and the cashier offered free 2 month subscription on 3 magazines. It wasn't until I said sure did she had me a piece of paper asking me to sign to agree that they would charge the bank account that I used to make my purchase. I declined the "free" magazines and they told me that it was too late. Then the next day I had 2 fraudulent purchases on my card. I called the # that the cashier gave me to call so that in 2 days I would be able to cancel. The rep informed me that they send my credit card info to the magazine company to charge my card. I am 99% sure that's how my credit card info was stolen and used on the other side of the country. Between the miss leading cashier, then attempting to change my card for magazines that I was told were free and then the fraudulent purchase...... I'm done with BAM!

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Anonymous - 33 d 11 h ago

0

I k ow right. I dont understand how they making good ass money... they dont give a shit about there customer I dont know why ppl keep hitting up the sherman location. Dont go there so they can go out of business or leave are community

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Bonnie Lamb - 39 d 8 s ago

I wish I could talk to you. Saturday December 7, I received an email congratulating me on my purchase of The Dinky Donkey. I have never been in Birmingham and do not live there. Who and why am I getting this book. I have never heard of this book and you have one chance to clear it up. I have called my credit card companies and they and I will be looking for any changes. If I see them it to court.

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Wiliam Paule - 42 d 10 h ago

0

Shameful customer service. Yesterday, Dec. 6/19, entered your store at 10:20 AM. Went to the service desk. One attendant on duty servicing another customer. No other employees in sight. There was one woman purchaser in front of me with 4 hardback books, We chatted a bit and I asked her how long she'd been waiting, as I had about had enough of no service, no greetings, not "I'll be with you in a moment" acknowledgements from the clerk. She left upon that and I told her I'd see here across the street and Barnes and Noble perhaps. At 7 minutes of being ignored and no communication whatsoever, I headed across the street and ended up buy 4 Hardback books for $122.00. * When I enter a place of business I plan on spending my money there but I will not beg anyone to take it.........there are a 100 places down the block that will give me the service I require and deserve. *This is absolutely shameful, I shall never enter Books A Million again..............I offered to give you the monies you requested by all your stores, ads, etc. yet you refused to make any effort to your entitlement. Why bother........... ? A sign of the times and also a reason the internet will drive you out. I'll look for the sign.

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Savanna - 87 d 15 s ago

0

I am leaving this post in regards to the Gainesville, GA Lakeshore Mall Books A Million. The manager told me to leave because I was distracting the employees work, when there was clearly no one in the store. And I had bought a tea and was talking to my friend who works at the books a million asking how it was going and stuff. She had already cleaned everything for the night so I don't see the problem here. I will no longer be purchasing anything here from again. The managers name is Jason. I can see he does not have customer interest in mind.

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Michelle Lucas - 95 d 27 s ago

0

Hi my name is Michelle Lucas and I'm writing on behalf of my 16 yr old daughter, Trichelle Lucas. On the 2nd day of September 2019 she became employed at Book's A Million Hammond, La. It was her first job she was excited to have finally receive her first job. She loved working there. She didn't actually start working until almost a month later, but none the less was ecstatic about it. When she finally started working everything seemed to be going great, great reviews and all until Sunday October 13 when she called me crying because Brett the manager on duty sent her home early stating he's never in his 20 yrs of working with the company seen anyone work so slow. Go home and check the schedule next wk to see if you are still employed. I say all of this to say I'm a store manager and if I handled any employees in that fashion I myself would no longer have a job, not to mention someone just starting out in the working world. They did not even give her a chance. Why? I don't know! But let me say this it is wrong because the only poor excuse they could give was she's not following policy and that is a lie because I her mother made sure she did so. But to break her spirit, Mr. Brett at Hammond Book's A Million should be ashamed of himself, and is very lucky I don't take further action. I know at least 30 days should be given when you hire someone. Not to mention someone just starting out.

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Ernie D. Port Richey FL - 1 y 139 d ago

1

Diversity, Equity, And Inclusion You guys have all the "in" "fancy" words! Have you tried these words.....Customer Service?

I look at your pages and pages online and it sounds like you are trying too hard to be "hip" to today's youth!

Each and every time I go shopping at my local BAM my family all holds hands in the car before we get out and pray. We pray that when we go into the store and find something we can buy we just go to a register and buy it !!! Novel idea? Not from my day.

So here I was, with two items in my hand. One customer was at the register and one was waiting. Yupee I would get in line and be second. I would be able to get and pay for what I wanted to buy !! (very rare here) I walk up and get in the number two position and stand there. I wait for a while and then I hear the word "magazine" from the associate. OH NO !!! Not the dreaded Magazine word !! I stop and waited and waited and finally said out loud..." this is ridiculous" to my self. The associate who never said anything to either me or the other customer in line said to me " I paged for some help". After a few moments, the lady in front of me asked if it would be a while before she would be helped. I guess she was told yes because she was directed to your coffee area. (like I had been so many times) . I followed the lady over there. Not very happy I waited my turn. I told the lady behind the counter that this was not the way to handle customers who want to buy from you. I was told that they are on a skeleton crew and that the other lady who had just come back to the front register had been on break. She wanted to argue the point that everything was how it was supposed to be handled. Big mistake.

This has happened to me 25% or more of the time I shop at that store.

Why in the world would you hold up everyone from buying from you so someone can take all day to pick out magazines that they want to get?

This is your policy?

In training, you tell your people to ignore everyone in line and just keep talking about magazines??!!

I know they must get something for this ridiculous interaction at the time of sale but give us all a break!

The only reason we were going to the coffee area is because I said something! Nothing would have been done to allow us to buy from you !

This associates may all be hip and cool but you need to show them what old fashion customer service is.

I am not even going to mention the obvious .....Amazon ...sorry it slipped

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Former BAMFam - 1 y ago

Associates are forced to "Pitch" the free magazines to every customer, in their training they are told to ask three times before they are to give up. If an associate is not able to sell the magazines or refuses to, they can be written up, hours cut, or even fired. So maybe next time you want to be rude to an associate pray for them, because they have to deal with you every time you come in.

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Angel4teresa - 1 y ago

1

They don't tell u the magazine don't even come until 6 months later and ur charged within weeks without getting any free magazines. Then to cancel takes a act of Congress. I finally had to cancel my bank card which was a pain cause I pay a lot of bill with this card. They kept charging a large amount every month. Never again! And then the company don't care they don't even help u resolve the problem.

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Former employee - 273 d 11 h ago

All to often the cashiers from the BAM stores take the heat and are accused of bad customer service. Here is the thing. The only thing the cashiers get out of magazines and discount cards is not fired. Yes you heard me right. They hand out weekly coaching slips if you don't sell a certain amount of cards and magazines. The employees jobs are threatened on a daily basis. Maybe the ones that need the training are sitting behind a desk counting their magazine and discount card money somewhere while evil laughing because a single mother just got fired from her minimum wage job for missing her quota by one card.

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Anonymous - 211 d ago

That's ridiculous. No one should have to put up with that. However, I'm guessing that was a poor excuse for a store manager pushing the cashiers and not the corporate offices. Perhaps Mr. Finley or Mr. Anderson should go undercover and find out what's happening in their stores. Hollywood would love to have them on the show I'll bet, especially if the show is still on.

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Anonymous - 102 d 16 h ago

2

I worked on the Point-of-Sale and Payment Systems team (corporate level position) for over three years, with a team of 1 person (me) plus the manager, then 2 people (me and one other) plus the manager, to maintain the hardware and software of the register and payment systems in nearly 250 stores.

Yes, the store employees are required to promote magazine subscriptions and sell membership discount cards or they are fired. It's as simple as that and I'm glad I never worked in a store. The mandate comes from the corporate level and is present in every one of their stores.

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S.F.B - 111 d 4 h ago

1

Not a place to work if you need to make a livable wage in the state of FL. Cost of living has skyrocketed and all you get is shrugs from the manager. They will ask you to do jobs beyond the scope of what you've been hired for and you get stuck doing at least 3 other people's work at the same time because they have all called out. Turn around is insane and all the training to get New hires ready just for them to quit because it becomes so stressful for min wage.

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T.Tom - 141 d 11 h ago

0

"Hey, you, yes you out there! I see that you are drowning and I'd like to help you. I have this book which gives the explanation for your predicament and another one which will explain how to save yourself. Now, I went to a lot of time and effort to make these books available to you, and I will have to ask $250 for the pair of them. You must understand, I am a camel face who really wants to help you."

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Sean - 189 d 6 h ago

0

Have been continuously downgrading selection for the last couple years. Went in for the penny a page deal for members, and the experience was terrible. 15-20 minutes of waiting in line, 1 person out of a line of 20 was checked out. I said screw it and went home the book on amazon for only dollars more than what I would have paid if I had waited 2 hours in line. Needless to say the experience left a bad taste in my mouth, and I will not be renewing the rewards pass this go around. Bad service all around.

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Zeke - 1 y 124 d ago

0

Do the associates at BAM do their own maintenance like lightbulb changing? Ladder stuff?

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Anonymous - 1 y ago

Yes, the Customer Service Associates are told to get up on a ladder and replace bulbs, replace damaged ceiling tiles, and more. Often when they are busy with the millions of other things that their managers have them do.

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Anonymous - 211 d ago

Sounds like the managers need to set a better example.

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BDT - 1 y 258 d ago

1

I have shopped BAM for at least 5 years in the Vero Beach, FL mall location. The first two years i did pay for a membership but found no real value in the coupons and lack of in store discounts for books, so the third year I declined to re-up. Even though I know the manager, every year (and every visit) I feel totally bullied into a membership or "free" magazine subscription or now it's "coffee for the groups", which for $10 bucks and a very small package, I would think it would at least be a 1 for 1 type donation. I'm sure they have coffee in the military for heaven's sake. Bottom line, I spend more time saying no politely and being pushed and pushed to buy something else than I do actually purchasing books, etc. I finally purchased the one magazine they carry (late in store every month btw) through a reputable publisher at a better cost and 0 hassle. Another male employee went on and on and wouldn't complete my transaction as he berated me because I wouldn't buy one of the three items mentioned above. In front of my child I got very curt with him and asked him to just stop already and ring up my purchase. I have tried to stay loyal because of the one employee but the last time sealed the deal. At 8:45pm a middle aged employee decided she would not longer accept cash for purchases and asked cash customers to leave. The mall closes at 9pm. The store hours state 9pm to close. I feel totally discriminated against. Because I have cash only I'm asked to leave? I had at least $50 in books in my hands. Very suprised she didn't Hussle her "free" magazines as WE were ushered out the door. Disgusted and Done with BAM. Stop the HUSSLING!!

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Anonymous - 1 y ago

1. it is "Coffee for the Troops" not groups

2. They are told to pitch these POS Sales to every customer, it is their job.

3. Managers are notorious for pulling the cash till before 9pm so their associates can go home at a decent time.

4. You are not offered the three free magazines if you only use cash.

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Chriscnb - 211 d ago

Joe's Mugg's is the best coffee, certainly not a military grade, but a superb flavor coffee. I even wrote the CEO and recommended they spin off Joe's Mugg's into a seperate enity in 2000, retain controlling interest and use the funds to sell the packaged coffee. Wish I could get it in Kcups!

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C cubed - 1 y 290 d ago

0

I understand the "one star" rating. A couple of years ago, I put in a request for an out of print book that was said to be available in a few months.

I heard nothing after a few mobths, then found out that that location had closed with no notification.

I went to the location that was open, but they said they had no record of my order, but that the book was still said to be available soon, so (like an idiot, I paid for it..

Of number of months later, there was still no word, I asked them to check. They had never heard of me or my mobey, and unfortunately I had misplaced my receipt, and I was just plain out of luck.

I placed my order with Amazon, and while I'm still waiting, they keep up with it, and know who I am.

Should have gone with them first. I'll certainly never go back to BAM again.

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Anonymous - 1 y ago

Your card is not charged for an online order until the book ships, I hope that makes you feel a bit better, Also a store does not just close. They will have signs up left and right. It is literally impossible for any corporate store to call every customer and let them know a store is closing.

Also if you ordered at a store, that store is the only store that will have that record.

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