Information, reviews and public commentary for US companies

 

Books-A-Million Inc

Rating
0.897436
Web
www.books-a-million.net
Address
402 Industrial Ln
Birmingham, AL
35211-4465
County
Jefferson
Contact
Sandra B Cochran
Role
CEO
Phone
(205) 942-3737
Fax
(205) 945-1772
Annual Sales Est
$460,159,000
Employees
4,800
SIC Code
5942
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Joe - 6 d 22 m ago

0

Buyers BEWARE! I placed an order for 2 items, got conformation, next day 1 item was canceled due to limited stock, day after that I get an email showing the item still in stock, so I ask why. Customer service says it was a computer glitch and sorry but I could re order. I decided no thanks I don't want the item. a week after that I get an email stating my order didn't go through because of my credit card, so I emailed an asked what was going on, they told me that they had the order they cancelled but my credit card didn't work. I didn't understand why the credit card didn't work, but reiterated I DO NOT WANT THE ITEM, no thank you. Today I got a text message saying my order has shipped, WHAT? what part of no did you not understand. So they apparently kept trying my credit card until it accepted. So I sent an email asking what was going on and I was perfectly clear I DO NOT WANT THE ITEM, they replied by sending me a return slip. Is books a million STUPID? I cannot believe after they cancelled it , their definition of cancelled is no back order, cancelled. Then without my authorization charged my credit card 2 weeks after I placed the initial order. I have all the emails as proof, and after all the conversations they still did not listen. I'm looking in to legal action because my emails could not be any clearer that I did not want it, it was canceled, but they charge my credit card after I SAID NOT TO. Who the fuck do they think they are? I'm so pissed off. To me after I said no, they did it anyway, That is theft, this is the stupidest company or stupidest people I know of, so I hope their CEO Sandra B Cochran sees this and knows her employees DO NOT LISTEN TO THEIR CUSTOMERS ONE BIT and are thieves! This experience blows me away, they are low down petty criminals and should be locked up for stealing

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Zeke - 37 d ago

0

Do the associates at BAM do their own maintenance like lightbulb changing? Ladder stuff?

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Ernie D. Port Richey FL - 52 d 24 h ago

1

Diversity, Equity, And Inclusion You guys have all the "in" "fancy" words! Have you tried these words.....Customer Service?

I look at your pages and pages online and it sounds like you are trying too hard to be "hip" to today's youth!

Each and every time I go shopping at my local BAM my family all holds hands in the car before we get out and pray. We pray that when we go into the store and find something we can buy we just go to a register and buy it !!! Novel idea? Not from my day.

So here I was, with two items in my hand. One customer was at the register and one was waiting. Yupee I would get in line and be second. I would be able to get and pay for what I wanted to buy !! (very rare here) I walk up and get in the number two position and stand there. I wait for a while and then I hear the word "magazine" from the associate. OH NO !!! Not the dreaded Magazine word !! I stop and waited and waited and finally said out loud..." this is ridiculous" to my self. The associate who never said anything to either me or the other customer in line said to me " I paged for some help". After a few moments, the lady in front of me asked if it would be a while before she would be helped. I guess she was told yes because she was directed to your coffee area. (like I had been so many times) . I followed the lady over there. Not very happy I waited my turn. I told the lady behind the counter that this was not the way to handle customers who want to buy from you. I was told that they are on a skeleton crew and that the other lady who had just come back to the front register had been on break. She wanted to argue the point that everything was how it was supposed to be handled. Big mistake.

This has happened to me 25% or more of the time I shop at that store.

Why in the world would you hold up everyone from buying from you so someone can take all day to pick out magazines that they want to get?

This is your policy?

In training, you tell your people to ignore everyone in line and just keep talking about magazines??!!

I know they must get something for this ridiculous interaction at the time of sale but give us all a break!

The only reason we were going to the coffee area is because I said something! Nothing would have been done to allow us to buy from you !

This associates may all be hip and cool but you need to show them what old fashion customer service is.

I am not even going to mention the obvious .....Amazon ...sorry it slipped

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Jhutchison - 67 d 19 h ago

I'm actually looking for a corporate email address and need it right now.... NOT customer support. Your company gave my credit card information out and I am extremely mad actually words can't even describe how upset I am right now. Then on top of that your manager at the location I go to kept telling me I must've gave MY credit card to someone It must've been my fault ORRRRR this one was great said MY BANK gave my card out... come on seriously?!?!? Email me at (hidden)

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sadcamper - 148 d 4 h ago

John Harrison needs to visit 225. mulitple customer complaints re "Rocky" cashier and fradulent practices. Signs custmers up for MCC even when they say no, signs them up for "free" mags without fully explaining. I tired of hearing negative complains about someone management won't reel in because his metrics are "great"

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magazine - 154 d 6 h ago

2

Guys, Books- a- millions pushes their associate to sell those magazines. Most of the Books-a- millions associate hate pushing/selling the magazines at the register. Because they feel Books-a-million need to be more about BOOKS not selling magazines at the register. Also, feel that magazine company want BUT if an associate doesn't sell an certain percent of magazines per shift or week. They will get written up or hours taken away the next week on the schedule. If you notice why you get horrible customer service is because Books-a-million paids min. wage to associate. So that means you are getting associate that this is their first jobs, going to college or someone just working their until they find a better job. They have an very high turn over in employment because they don't pay that great and associates are tired so tired of pushing/selling magazines at the register.

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Diana Kyle - 167 d 4 h ago

0

Terry Finley is the new CEO since 2016. Sandra Cochran was no longer CEO as of 2009. They don't update this website so I am sure none of these reviews are read.

Mail a snail mail letter to the new CEO as I plan to do. Bad customer service and hustling is unacceptable and they will close soon if something is not done.

The BAM in Wilmington NC is the worst. $4.50 iced pour-over coffees and indifference is not what I look for when shopping.

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BDT - 171 d 28 s ago

1

I have shopped BAM for at least 5 years in the Vero Beach, FL mall location. The first two years i did pay for a membership but found no real value in the coupons and lack of in store discounts for books, so the third year I declined to re-up. Even though I know the manager, every year (and every visit) I feel totally bullied into a membership or "free" magazine subscription or now it's "coffee for the groups", which for $10 bucks and a very small package, I would think it would at least be a 1 for 1 type donation. I'm sure they have coffee in the military for heaven's sake. Bottom line, I spend more time saying no politely and being pushed and pushed to buy something else than I do actually purchasing books, etc. I finally purchased the one magazine they carry (late in store every month btw) through a reputable publisher at a better cost and 0 hassle. Another male employee went on and on and wouldn't complete my transaction as he berated me because I wouldn't buy one of the three items mentioned above. In front of my child I got very curt with him and asked him to just stop already and ring up my purchase. I have tried to stay loyal because of the one employee but the last time sealed the deal. At 8:45pm a middle aged employee decided she would not longer accept cash for purchases and asked cash customers to leave. The mall closes at 9pm. The store hours state 9pm to close. I feel totally discriminated against. Because I have cash only I'm asked to leave? I had at least $50 in books in my hands. Very suprised she didn't Hussle her "free" magazines as WE were ushered out the door. Disgusted and Done with BAM. Stop the HUSSLING!!

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LP - 307 d 13 m ago

0

Employees at my local store evidently forged my name to send a form for multiple magazine subsriptions through a third party subscription service. (confirmed by Synapse goup that this did originate at BAM) I have spent hours trying to get to the bottom of this fraud. I have spoken to managers, customer service mangagers, and managers managers. No one can provide me with a copy of the form I supposedly signed. they also refuse to provide me with a name or contact information for anyone higher up in management. I understand that times are hard, but forgery is still illegal: did they need that commission that bad? They are not interested in finding out how and why this happened. I have been a customer for years, but I won't set foot in the store again.

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LP - 307 d 24 h ago

0

I guess I should say "allegedly" forged my name and "allegedly" committed fraud.

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SLT - 299 d 29 m ago

0

Same thing happened to me at the Fort Walton Beach store in Florida on Nov. 24th.I made a huge deal of this and trheatened to file a compaint with the Attorney General's Office in Florida if they did not stop the order and make sure my credit card information was deleted from their computers. Well I didn't here from the manager until Dec 17th. More than 3 weeks later. Her excuse was it's the holidays and she had been busy. It was on her list but apparently not high enough priorty to take care of it immediately. She said she had it cancelled on the 17th. Also, she said it was automatically sent to the Synapse Group and coudn't be cancelled once it was sent. My purchases hadn't even been completed but they couldn't stop an illegal transaction? Books-A-Million needs to have a new programer work on thier system.

Well today I started receiving the magaines and one of the was a health magazine with a half naked lady on the front. 1) I didn't pick out that magazine and 2) I never would have.

I called the company to make sure they had cancelled the subscriptions. Alisha at Magazine Discount Center (hidden)), part of The Synapse Group, Inc., said it had been cancelled on the 17th but would not confirm that my credit card information had been deleted. It has been myeperience that once these companies get your credit card information they pass it amoung all the other companies under the umbrella of thier parent company. The only way to stop this is to cancel your credit card and spend the next few weeks without one.

It looks like the Attorney General will have to hear from me after all.

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Anonymous - 245 d 11 h ago

Same thing happened to me. It can't be legal.

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Ace - 176 d 10 h ago

0

Same thing has happened to me. I always say no to the magazines. I'm the o my one in the family shopping there. I end up getting free magazines and then charged for them even though I say No!!!

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Monica - 197 d 6 h ago

5

My favorite manager Mr. Ott has unfortunately taken another store in Gastonia. I called and spoke to him about a book I was wanted BEFORE I went to his old store here in Concord, NC. He not only told me they had it but exactly where to look. I had trouble finding it when I there and found someone to help but they did not know where it was. I finally found it on my own. I have known Mr. Ott at Concord Mills BAM for a long time. He has always had GREAT customer service and always known exactly where any book I was interested in was. His loss here will be felt! Great for the Gastonia, NC store but sad for us! I think I will need to go to Gastonia and check the store out! He is a great asset to BAM! Lucky Gastonia, you got a gem!

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C cubed - 203 d 12 h ago

0

I understand the "one star" rating. A couple of years ago, I put in a request for an out of print book that was said to be available in a few months.

I heard nothing after a few mobths, then found out that that location had closed with no notification.

I went to the location that was open, but they said they had no record of my order, but that the book was still said to be available soon, so (like an idiot, I paid for it..

Of number of months later, there was still no word, I asked them to check. They had never heard of me or my mobey, and unfortunately I had misplaced my receipt, and I was just plain out of luck.

I placed my order with Amazon, and while I'm still waiting, they keep up with it, and know who I am.

Should have gone with them first. I'll certainly never go back to BAM again.

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Lisa K - 215 d 10 h ago

0

My 16 year old was offered "free" magazines without being told that it was just 1 free magazine and then she would be charged. When I called the store in Columbia,MD, the manager told me her staff was well trained to explain the terms and that they are also on the bottom of the receipt and that this is offered to everyone who uses a debit or credit card to pay. So they take advantage of teenagers and I'm sure are getting a cut from the magazine company. It's disgusting to take advantage of minors.

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tom - 219 d ago

Who should I contact to place my book in your stores. First published Strange Shorts by Thomas Forsyth

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Jodi H - 256 d 11 h ago

0

We shopped at the Sarasota FL store during Christmas. Yesterday I get an email from my bank saying I signed up for a magazine subscription at your store and charge my account without my permission $14.00. What's up with that? Are you selling peoples debit card information to Time Magazine?

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vickie miller - 307 d 15 h ago

1

I have been trying to get my email removed for atleast 2wks. Can you please do this for me since no one else in that job can. Email as follows (hidden).

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Denise - 285 d 5 h ago

1

Twitter will get you an immediate response. I tweeted to their customer service twitter account - @BAMsupport. I explained the multiple times which I had tried to change subscription preferences. They gave me an e-mail to send my request. I kindly asked that they investigate what is wrong with the system since it clearly isn't working. They responded saying they would get my name removed but no mention of fixing the actual problem. The "apology" seemed a bit less than sincere as it was stated - as I quote - "I am very sorry for the inconvenience of our coupons..." Also had other problems with an order to which I received a less than satisfactory explanation, but a few misspelled words... This is their corporate info if you are interested in sending a written grievance by snail mail, as I will be doing. Address 402 Industrial Ln Birmingham, AL 35211-4465 County Jefferson Contact Sandra B Cochran Role CEO Phone (hidden) Fax (hidden)

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Krispiccone - 297 d 1 h ago

2

Friendly staff but the bathrooms in the Spring Hill, TN location are so nasty! I just think it should be addressed. The last time I went the tile was grimy and the toilets were not maintained.

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SLT - 299 d ago

0

I bought some books at the Fort Walton Beach store in Florida on Nov. 24th.As I was checking out the young man at the counter said I qualified for 3 free magazines. I looked but didn't really want any. He kept saying they were free so I picked out 2. As I was checking out he then handed me a receipt and said he needed me to sign it. I started reaing and discovered it aid they were sending my credit card information to a publishing company. I refused to sign it which made him angry,When I arrive home I immediately wrote to the customer service department of Books-A-Million with my complaint and threatened to file a compaint with the Attorney General's Office in Florida if they did not stop the order and make sure my credit card information was deleted from the publishers computers.

Well I didn't here from the manager until Dec 17th. More than 3 weeks later. Her excuse was it's the holidays and she had been busy. It was on her list but apparently not high enough priorty to take care of it immediately. She said she had it cancelled on the 17th. Also, she said it was automatically sent to the Synapse Group and coudn't be cancelled once it was sent. My purchases hadn't even been completed but they couldn't stop an illegal transaction? Books-A-Million needs to have a new programer work on thier system. When she had another an, Jasson, call back with a with a cancellation number iasskd to have a copy of this sent to my e-mail. He told me I could look it up. As I told him I am busy this time of year also, and it was their company which created this mess, therefore, they can do the work. In a nasty voice said he had done all he could and good bye. Rude doesn't begin to express his attitude to a customer they have created a major problem for.

Well today I started receiving the magaines and one of the was a health magazine with a half naked lady on the front. 1) I didn't pick out that magazine and 2) I never would have.

I called the company to make sure they had cancelled the subscriptions. Alisha at Magazine Discount Center (hidden)), part of The Synapse Group, Inc., said it had been cancelled on the 17th but would not confirm that my credit card information had been deleted. It has been my experience that once these companies get your credit card information they pass it amoung all the other companies under the umbrella of thier parent company. The only way to stop this is to cancel your credit card and spend the next few weeks without one.

It looks like the Attorney General will have to hear from me after all.

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Unhappy Customer - 1 y ago

0

I've been to the Texarkana books a million multiple times this week and every time the manager named Kayla (I saw her name tag) curses in front of customers and I heard her talking badly about current employees. This was very unprofessional and made me very very uncomfortable. This has happened on multiple occasions and it's always the manager Kayla. Everything else was great but she makes me not want to come back. She is very disrespectful to her employees and customers.

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Hitchhiker: Stories from the Kentucky Homefront, - 1 y ago

Sandra B Cochran, CEO, chances are One-In-A-Million that the CEO of Books-A-Million would ever read this but here goes. I have a friend who has written a fantastic book about growing up in Paducah, Ky. He wanted to do a book signing at your store, but a corporate decision will keep this from happening. Books-A-Million will not be carrying his book! Ms Cochran, you are missing out on a fantastic opportunity to bring some business to your store. Headline Colonel Bob and his book, HITCHHIKER and bring the community together at your store for a book signing. Money for you and pride for the community. Win-Win. Sincerely, Laura Brackett, (hidden). Hitchhiker: Stories from the Kentucky Homefront, by Bob Thompson

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joyfulsplash - 1 y ago

1

I walked in the Books-A-Million store in Branson, MO today and was looking for some books. I was very disappointed to overhear the two girls who worked there carrying on a conversation about boys and "big boob straps." We decided to go to the back of the store and look at the magazines. When we were ready to leave we noticed that these two girls were still talking together and seemed to not care about anything else. I told the guy at the register and he acted like he did not care either. I have been in this store before and the shelves were well organized and it seemed like the people who worked there cared. Not so this time. The books and magazines that I looked for were all mixed up and not straightened at all. Seems like the talking about boys and such is much more important.

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