We received UNREQUESTED BP Visa cards. The hype was that our previous BP cards had been updated. What was NOT disclosed is that once the new cards are activated, the old account is cancelled, which affects your credit score. Our daughter, who is an authorized user, received notification that her credit score had dropped. Upon investigation, it was due to the previous card being cancelled. Seems very dishonest that none of this was disclosed when the cards were sent out. BP needs to address this situation as this is very unfair to their customers.
Melodie BP does not care about customers little lone their complaints!!BP employees can be rude to customers and even threten them they donot care!!Complain all you want you are wasting your time!!Been there done that!!BOYCOTT BP IF YOU WANT TO GET THEIR ATTENTION!!!
Did not want the visa cards only the gas card but that did not seem to be an option. Finally activated the visa cards and imagine my surprise when it would not work at the pump; had to go in the building and basically per-pay with the BP visa card. Totally unacceptable.
Called customer service, could barley understand person due to extreme accent. Was told that I could not cancel the Visa card and get just a gas credit card. I would have to cancel the BP Visa card (WHICH I DID) and reapply.
HOWEVER, when I went to reapply on line I discovered the following language "By applying you agree that, if approved, Synchrony Bank may provide you with a BP Visa Signature Credit Card, BP Visa Credit Card or a BP Credit Card.
Note how it says they MAY give you one of the three card options but no way to request just a gas card. HEY BP YOU JUST LOST ANOTHER CUSTOMER
Jeffrey Rice BP doesnt care about their customers!The employees are rude and threaten customers yet nothing is done when people complain!!!THEY DO NOT CARE PERIOD!!BOYCOTT BP!!!
BP gas station at 8787 Sheldon Rd Canton Mi 48170 has a rude punk kid that not only is nasty to the customers and thretens them!He also told a African American lady they didnt want business from niggers!Notified mgnmt no response of course!Boycott this location!!!!
Wanted to do a shout out for the BP station at the KG Market @ 10511 Red Arrow Hwy, Bridgman, MI 49106. I had a flat tire nearby, made it to the station, but did not have a cell phone. They were great about letting me use the phone to call my husband and insurance roadside service. Also, I had just purchased ice cream and they let me put my groceries in the freezer until I was ready to get back on the road. This happened on Sept 11, 2017. Thanks to guy behind the counter!
Bp station on Route 175 in Odenton Maryland never empties the dumpster or clean the area around the gas station. The dumpster is overflowing with nasty trash as well as other items that have been dumped there..I tried to call them they won't answer the phone.
Not happy with the fact that new, unrequested BP Visa card acceptance cancelled the old card and affected our credit rating. BP should have TRANSFERRED the old card to the new card to avoid this. HUGE mistake!!!! They did NOT advise their customers of this fact. Do not activate your " new,improved card" unless this isn't important to you. Apparently, it IS an option to not accept the new cards. They did not disclose these facts. We have been loyal BP customers for many years, but this has made us rethink who we are doing business with.
Yesterday stopped at a BP for a fill up price was $2.04 put my card in entered my zip then went to pick up pump and the price jumped up to $2.19!!!!!!!!!! REALLY??? My payment had already been excepted then it goes up 17 cents before I start pumping!!!!!!!!! NO MORE BP FOR ME!!!!!!!!!! And I will advertise this for you free of charge!!!!!!!!!!
B P station on rt. 1 north just outside Rehoboth De. filthy disgusting restroom , pumps had no regular gas, store area was dirty. I'll never use B P again. I never posted like this before but this place was really BAD.
BP location at 120 st East and Ridgeview Rd in Olathe, KS is terrible location and we will not return. Run down exterior, interior, horrible bathroom. Car wash not even in working order with over gown weeds all around building. Seems only priority here is price gauging the customers as they are 50+ cents highER than other BP stations. How do they get away with that??
I have contacted your customer service on several occasions regarding an incident at your gas station located at 440 S Broadway, Tarrytown, NY 10533, I wrote a letter to the owner of the gas station about the incident but I don't know who they are or where to contact them. I asked customer service to provide me with this information. Your customer service emailed me saying that the owners would contact me directly. This incident happened July 11, this is the end of the month and I have no resolution to this matter that has left me shaken.
I would like your office to contact me. I am running out of patience.
Do I have to contact a lawyer to get an answer from you?
BP GAS STATION 10444 CALUMET MUNSTER IN CASHIER HAS NO TRAINING ON HOW TO USE THE REGISTER MY CAR WAS ON PUMP 6 SHE RANG ON PUMP 2 CASHIER COULD NOT FIGURE OUT HOW TO CORRECT I HAD TO DO ANOTHER TRANSACTION FOR GAS DUE TO CASHIER NOT KNOWING HOW TO CORRECT HER ERROR My question to the idiot cashier is what if i didn't have another way to pay ..... since she ran my credit card the first time i have to wait til 3 days later to get my monies refunded from the first transaction
Your BP gas station at17151 middlbelt livonia mi is the most disgusting store and bathroom I have ever seen in my life. Being a women and getting gas there I traveled 4 hrs and after pumping gas i needed to use the restroom OMG I really can't believe I used it it is gross. Spiders bugs urine no sink to was my hands. Really nasty
i just visited the location on Highway 98 in durham nc, which i visit frequently. there was 2 Hispanic ladies working, one was mary didn't catch the other who called me a bitch.... went in paid $20.00 for gas came out to my car to pump the gas and it stopped at $8.28 so obviously the lady put the wrong money on the wrong pump, instead of doing her job she let someone get away with my gas and told me to go back outside hang up the pump and start again. there was no prepaid amount on the pump in which i had paid for, i then went back inside where the lady told me i had messed something up and there was nothing she could do. the other lady called me a bitch and told me to get the fuck out of her store.... come on bp yall have got to do better than this.. seriously. i am very unsatisfied highly disappointed and need for someone to contact me to make this right.. this is simply unacceptable customer service.
Funny. I was just looking at how to complain about the same asshole the person below just posted. I agree, this fat sweaty jerk is very unprofessional. Half the time his pants are even half off his fat ass. I'm not going there anymore either intill this shit head is gone. I own a local business in town and spend several thousand dollars a year at this place. NOT ANY MORE!
Went to filer EZ mart in Manistee Michigan this morning 6/22/17 . Im kind of a regular and have been noticing this particular male employee getting worse and worse. Apperently he cant take the stress. I honesly think he is going to loose it some day. Totally rude !! After the transaction, as the costumer I said thanks. The pissed off reply from the employee was a disgruntled "YA" Total bull shit. Im done going there. Its been like this for some time. I'll spend the couple thousand dollars a year I spend there at Wesco from now on. Apperently they have a better interview process.
Was at the BP by the Kentucky Speedway in Sparta Ky recently and couldn't get out fast enough. The girls that were working were loudly discussing and laughing about a cheating situation and making rude remarks. I have never had anything like this to happen before at a BP location. Or anywhere else for that matter. Was kind of awkward for the few customers that were in there at the time for the tough mudder. Really gives out of town guests like me a bad feeling. My thoughts were that there are a lot of people that need a job that could carry on better behavior than this.
I am one of the quiet americans and I want to thank bp for supporting American free speech by sponsoring Hannity on FOX news....thank you
Your hispanic employee in dalton ga store #3604 was very fucking rude and unprofessional
We stopped at the BP Gas Station at 3710 SW College Rd, Ocala, Florida on May 13, 2017 to fill up our gas tanks. There were two cars to be filled and the advertised price on the large sign was $2.33 per gallon for regular unleaded gasoline. We inserted our credit card and started the filling process and the price on the pump registered at $2.41. Both my husband and our son (who was driving his family in the other vehicle) asked why there was an advertised price on the large outdoor sign but a more expensive price on the pump indicating to the clerk that this was false advertising! Both clerks explained you had to be a BP member to receive the $2.33 price/gallon. No where was that posted on the large outdoor sign or on the pump. We term this practice as unethical and leading the customer to your station and then gouging them on the price. We will never stop at another BP gas station. The clerks were not customer friendly and acted like it was our fault.
the bp rewards card is a ripoff got close to hundred dollars on gas purchases then all of a sudden it wont work called number on back of card and then they said is wasn't registerd which it was I explained that I had been getting points they said that somehow they disappeared they said get another card and if I had all my gas receipts they would add them to a new card I told them that I wasn't wasting my time again. I figured that if the greedy bastards did this to thousand if not millions it would be more money for them. nothing like ripping off the little guy. I will buy my gas elseware