Information, reviews and public commentary for US companies


Bridgestone Americas, Inc.

535 Marriott Dr.
Nashville, TN
Philip Dobbs
Chief Marketing Officer
(615) 937-1000
Twitter IDs
General profile image

Phyllis Blair - 11 d 6 h ago


My name is Phyllis Blair I had my oil changed less than 4 months ago I am at least ,3 quarts low of oil

General profile image

VB - 87 d ago


I filed a complaint via Customer Service, about 3 weeks ago now, and it has not been resolved with the area manager, so it was escalated to corporate. To this day, after waiting for 2 weeks for corporate to contact me, no one yet has. The customer service that has been provided to me, all the way from the store managers down to the district manager and to the area supervisors , has been absolutely SUB PAR. The only people that have actually honestly listened to me were the customer service agents What happened to your Mantra that you have on your website as follows about customer service This is what your website states on Customer relations which I have yet to experience. "QUALITY & CUSTOMER VALUE Creating customer value and trust To create a global framework in collaboration with all related Bridgestone entities and stakeholders to proactively identify, prioritize and address customer quality issues in keeping with the intentions of our founder to "Serve Society with Superior Quality." A representative from Corporate needs to contact me to resolve the several issues that have occurred with Firestone. Wrong Car Battery provided by store manager Won't honor battery warranty due to the store manager mistake Store manager left my Estimate, that had ALL my personal information, on countertop visible to every customer that walked thru the door, violating Privacy Breach And Store Managers, Area Manager and Field Manager all seem lack time for customer concerns and don't want to be bothered

General profile image

Truth - 16 d 13 h ago


I have lost faith in Firestone. The store managers are the ones who enforce fraudulent needed repairs when in reality the presented cases are a bunch of lies. I wonder if the regional managers reinforces these lies upon employees and are originated by the corporate office for profit and gain? The most menial repairs always end up costing in hundreds of dollars in unscheduled maintenance fees. A simple oil change under $100.00 ends up becoming over a $500.00 invoice. A simple wheel alignment at $79.00 ends up becoming a $700.00 invoice. This shit goes on all of the time. Every customer is scammed and the American people are taken for it everyday...

General profile image

LOYAL CUSTOMERS - 15 d 15 h ago


Me and my husband is having the same problem with Firestone 11 Mile Gratiot Roseville Michigan his car originally was in to have the shocks done which they didn't do right so they told us to bring it back while they had the car they damage my husband vehicle front bumper and split it on his race car and scraped up his expensive paint job we took pictures of his car sitting on top of the yellow median after calling two times a week to customer service and speaking to the store supervisor it's been 3& half weeks.. and the only thing they say is they're waiting on the guy who specialize in doing his shocks and the store manager still hasnt contacted us about his bumper customer service even told us he is aware of this issue my husband went today and the supervisor told us the manager said it didn't happen here but the supervisor told us he knows which mechanic done it we even have pictures of it sitting there over the yellow curb because the car sits low they drove over the curb they even had to lift it to get it off the curb because they didn't want to put it in reverse and pull the whole bumper off so I guess we're going to just have to contact a lawyer to add to that we've had four vehicles in this shop getting suspension in the last 2 months and each one of them had to go back we're talkin At least $1,000 worth of work each car and this is how they treat us any advice.

General profile image

ROSE BASTONE - 89 d 5 h ago



This group, headed by Rafael Avila, Manager and Anthony, Sales person, do very little to enhance your reputation. Actually, they are liars and scam artists.

When my friend contacted them, after visiting several competitors looking for Michelin tires, she was told they had a Michelin tire in stock. She left her car, waited for the tire to be installed, paid for it and only after she arrived home did she realize it was not a Michelin, as she had requested,but a Firestone brand. When she returned to the store and told Anthony and Rafael, they both insisted she never asked for a Michelin and agreed to the Firestone. FALSE!!!! She would have stopped at the first store she went to if that were the case.

No one likes being accused of lying - she knew what she wanted, asked for and thought she was getting. No way will she, I, family members and friends ever be future customers of the BRIDGESTONE FAMILY Group. Your customer service is lacking in integrity and honesty!!!

Personalized image

NuoTang - 6 y 59 d ago

@Bridgestone @Tire_Rack now says backorder for availability, it was expected for 8/17 to be in stock. Any update? Tires are going bald.

Personalized image

Aid4ASDKids - 6 y 61 d ago

RT @TheBuckNation: Thanks, again, @Bridgestone for supplying tires to @Aid4ASDKids. One less worry. Support those who support #autism aid. Buy #Bridgestone!

Personalized image

TheBuckNation - 6 y 61 d ago

Thanks, again, @Bridgestone for supplying tires to @Aid4ASDKids. One less worry. Support those who support #autism aid. Buy #Bridgestone!

Personalized image

John_McMichael - 6 y 62 d ago

@Bridgestone I bought 4 of your tires today. I want you to know that I bought Bridgestones because of your support of the PGA Tour.

Personalized image

M4rkH4mi1t0n - 6 y 62 d ago

What's wrong with these #MotoGP tyres? Three world champions crash at turn 14 #Indy Can't all be their errors surely!? @Bridgestone

Personalized image

FlaHockeyDad - 6 y 62 d ago

RT @neilkod: Hey @Bridgestone, should a tire catastrophically blow out out at only 21k miles, causing loss of control of the car? PS it was one of yours.

Personalized image

neilkod - 6 y 62 d ago

Hey @Bridgestone, should a tire catastrophically blow out out at only 21k miles, causing loss of control of the car? PS it was one of yours.

Personalized image

FedInsCanada - 6 y 63 d ago

Cool contest! RT @TreadQuarters: Looking for 100th follower in the #PuckDrop Contest! @Bridgestone Performance Pucks on the line! #TireFun

Personalized image

ShellRotella - 6 y 63 d ago

Thanks! RT @SpeedcoPM S/O to our partners @shellrotella @Bridgestone @Fleetguard! #FF these awesome brands!

Other Reviews & Comments

The Directv Group, Inc.
Eric I cannot believe how bad the customer service is. My story  ... 

Maria P. Horrible customer service! They made me return a defective  ... 

Bank of America Corporation
NELLI MURTAZINA I do not trust Bank of America managing my hard-earned mone ... 

Food Network
Lynne Here's a question for you: why is the Cooking channel promo ... 

Billie Burton I want to write up a very positive experience I had recentl ... 

JetBlue Airways
Freckles and hubby Love Jet Blue! I had to cancel our flights due to a medical ... 

LA Fitness
Concerend Santa Clarita member Man found in LAF Santa Clarita Canyon Country women's locke ... 

Taco Bell Corp.
Looking for changes The Taco Bell Tampa Florida on Sligh and N Dale Mabry total ... 

Burger King Worldwide Inc
Anonymous I'm contacting you before closing time because I wanted to  ... 

LA Fitness
MAnt LA fitness in Menifee, bad customer service, no knowledge a ... 

Ashley Furniture
Jose M Cannobbio ..The reason of thie comment is ..I left my big purse lapto ... 

Tiffany Goode How do I become a vendor

Dollar General
Keekee Can someone anyone please up date the dollar general App. I ... 

The Directv Group, Inc.
Cheryl Hoover 1917 Julia Rd Renick, WV 24966 304-497-3059 703-986-0428 I have had the worst experience trying to get my service re ... 

Lena Pratt I am interested to join. They promised me to stop the check ... 

CUSTOMER SERVICE NIGHTMARE I spoke with a customer service representative named Jessic ... 

Taco Bell Corp.
@nna Lou Leighty The Taco Bell franchise in Sun city Az does not give the na ... 

Chick-fil-A, Inc.
RLH It seems there is a great mystery at Chick-fil-a. How much  ... 

Maureen Newsome I went into october 18th la z boy on eureka in Taylor and a ... 

B. Sanders At this time, thoroughly disappointed. My land-line (home p ... 

Anonymous i live in san diego and worm near AutoZone and i park my ca ... 

Pissed My little dog has benn groomers there for maybe 8 yrs... I  ... 

United Airlines
Med There are thousands of reasons why you should never fly wit ... 

Taco Bell Corp.
Howard Some of the worst service We have ever gotten. Waited 45 mi ... 

Google Inc.
Patriot Google, Twitter and Facebook...all Anti-America and suppres ... 

Bank of America Corporation
James Doherty I got some fraud charges on my account and denied them. OK, ... 

J. C. Penney Corporation, Inc.
Mimi I have stopped shopping at jc penny..2 times at register. 2 ... 

The TJX Companies, Inc.
Anonymous I work at the TJ Maxx in happy valley oregon we have Assist ... 

Dillard's Inc
Anonymous You could have returned it and your husband repurchase it.

The Wendy's Company
ANONY TERRIBLE place to WORK. Have not reecived my pay card and o ... 

T-Mobile USA, Inc.
needs attion To who it may concern i went into your center point Alabama ... 

Dish Network
Anonymous Crooks!

TGI Friday's
VERY UNHAPP CUSTOMER A year ago, I had food spilled on me at the Stow Ohio locat ... 

Rosa nora I was just buying a pool table on Facebook the $150 pool ta ... 

The Home Depot, Inc.
Joni king Bought a door with sidelight won't fit .it was two inches t ... 

TGI Friday's
VERY UNHAPPY FORMER CUSTOMER People of color should avoid this location at all cost. Man ... 

Fox News Network, LLC
Reply to Sage on Fox News Sage, you have correctly listed the losers - I would add Ju ... 

Kate I am the mother of a 28 year old man with cerebral palsy. H ... 

Bank of America Corporation
John T. Oziminski Been a customer since my prior bank was folded into BOA.

Fox News Network, LLC
Sage on Fox News Current Fox News losers. Adrienne Elrod, Marie Harf, Antjon ... 

Papa Johns
Powdersville, SC Tonight we ordered a simple order of cheese sticks. After g ... 

Circle K Stores Inc
Anonymous I would not hat the circle k on east Brainerd road they are ... 

United Parcel Service, Inc.
Unhappy golfer Terrible service dying deserves -1 star I was assured my go ... 

The Home Depot, Inc.
Maria C. Gil-Valori Bought two ceiling fans with remote control. Item # 1001 23 ... 

Ford Motor Company
Unhappy in CA We bought a brand new 2017 Ford Explorer in June of this ye ... 

Dollar General
Sherri Why has the dollar general store in Houston Mississippi got ... 

Rooms To Go
Rafael Cochran RTG is the worst , I have never been treated so disrespecte ... 

Anonymous I agree same situation you are going through I am also. Pie ... 

Meisha G I agree with you im soo sick of Paypal this is what im goin ... 

The Directv Group, Inc.
Penelop Yes, I just read Clark Howard report,. It's bad.