Information, reviews and public commentary for US companies

 

Bridgestone Americas, Inc.

Rating
0.5
Web
http://www.bridgestone-firestone.com
Related
Firestone
Address
535 Marriott Dr.
Nashville, TN
37214
Contact
Philip Dobbs
Role
Chief Marketing Officer
Phone
(615) 937-1000
Employees
45,000
Twitter IDs
@Bridgestone
General profile image

VB - 27 d 18 h ago

0

I filed a complaint via Customer Service, about 3 weeks ago now, and it has not been resolved with the area manager, so it was escalated to corporate. To this day, after waiting for 2 weeks for corporate to contact me, no one yet has. The customer service that has been provided to me, all the way from the store managers down to the district manager and to the area supervisors , has been absolutely SUB PAR. The only people that have actually honestly listened to me were the customer service agents What happened to your Mantra that you have on your website as follows about customer service This is what your website states on Customer relations which I have yet to experience. "QUALITY & CUSTOMER VALUE Creating customer value and trust To create a global framework in collaboration with all related Bridgestone entities and stakeholders to proactively identify, prioritize and address customer quality issues in keeping with the intentions of our founder to "Serve Society with Superior Quality." A representative from Corporate needs to contact me to resolve the several issues that have occurred with Firestone. Wrong Car Battery provided by store manager Won't honor battery warranty due to the store manager mistake Store manager left my Estimate, that had ALL my personal information, on countertop visible to every customer that walked thru the door, violating Privacy Breach And Store Managers, Area Manager and Field Manager all seem lack time for customer concerns and don't want to be bothered

General profile image

ROSE BASTONE - 30 d 1 h ago

1

REGARDING FIRESTONE COMPLETE CARE IN MONTCLAIR, CALIFORNIA:

This group, headed by Rafael Avila, Manager and Anthony, Sales person, do very little to enhance your reputation. Actually, they are liars and scam artists.

When my friend contacted them, after visiting several competitors looking for Michelin tires, she was told they had a Michelin tire in stock. She left her car, waited for the tire to be installed, paid for it and only after she arrived home did she realize it was not a Michelin, as she had requested,but a Firestone brand. When she returned to the store and told Anthony and Rafael, they both insisted she never asked for a Michelin and agreed to the Firestone. FALSE!!!! She would have stopped at the first store she went to if that were the case.

No one likes being accused of lying - she knew what she wanted, asked for and thought she was getting. No way will she, I, family members and friends ever be future customers of the BRIDGESTONE FAMILY Group. Your customer service is lacking in integrity and honesty!!!

Personalized image

NuoTang - 6 y ago

@Bridgestone @Tire_Rack now says backorder for availability, it was expected for 8/17 to be in stock. Any update? Tires are going bald.

Personalized image

Aid4ASDKids - 6 y ago

RT @TheBuckNation: Thanks, again, @Bridgestone for supplying tires to @Aid4ASDKids. One less worry. Support those who support #autism aid. Buy #Bridgestone!

Personalized image

TheBuckNation - 6 y ago

Thanks, again, @Bridgestone for supplying tires to @Aid4ASDKids. One less worry. Support those who support #autism aid. Buy #Bridgestone!

Personalized image

John_McMichael - 6 y ago

@Bridgestone I bought 4 of your tires today. I want you to know that I bought Bridgestones because of your support of the PGA Tour.

Personalized image

M4rkH4mi1t0n - 6 y ago

What's wrong with these #MotoGP tyres? Three world champions crash at turn 14 #Indy Can't all be their errors surely!? @Bridgestone

Personalized image

FlaHockeyDad - 6 y ago

RT @neilkod: Hey @Bridgestone, should a tire catastrophically blow out out at only 21k miles, causing loss of control of the car? PS it was one of yours.

Personalized image

neilkod - 6 y ago

Hey @Bridgestone, should a tire catastrophically blow out out at only 21k miles, causing loss of control of the car? PS it was one of yours.

Personalized image

FedInsCanada - 6 y ago

Cool contest! RT @TreadQuarters: Looking for 100th follower in the #PuckDrop Contest! @Bridgestone Performance Pucks on the line! #TireFun

Personalized image

ShellRotella - 6 y ago

Thanks! RT @SpeedcoPM S/O to our partners @shellrotella @Bridgestone @Fleetguard! #FF these awesome brands!

Other Reviews & Comments

Costco
Caitlin M I was recently shopping at the eden prairie location I was  ... 

Allstate Insurance
Kevin Phillips It is without reservation that I am posting this comment ab ... 

Macy's
Cindy Macy's sucks they never deliver on time even when you pay f ... 

Ross Stores
Bill Don't think this will,make a difference but here goes. Your ... 

United Healthcare Insurance Company
Ana Rebecca Christian Davenport is a service coordinator that i ... 

Netflix
McCormack Netflix is a money sucking pit of leftist crap.I am so glad ... 

Tween Brands, Inc.
Anonymous Undoubtedly THE worst customer service imagineable. I wante ... 

ESPN, Inc.
Venturaprice I've Watched football since 1965, religiously, until last y ... 

Lowe's
susan harper 14 months ago I went to Lowe's to purchase a dishwasher. I  ... 

The Directv Group, Inc.
Heywood Most Directv customer service people are so stupid that it' ... 

Dollar General
"PISSED" I am sick and tired of the Dollar General Corporation not t ... 

Enterprise Holdings, Inc.
AR For Enterprise located at:

Leslies Poolmart Inc
Anonymous I have had two leslie's techs come to my house and both did ... 

Church's Chicken
Henry I'm writing on behalf of a outstanding employee in Austin T ... 

Panera Bread
Anonymous I just left Panera bread in Conyers, Ga and the absolute wo ... 

MetroPCS Communications, Inc.
W.J.G.! Store= Ace PCS Wireless 3851 Broadway N.Y. N.Y. 10032 1(hid ... 

Dish Network
whitewolfowner Call your credit card company and request all your money ba ... 

Wal-Mart Stores, Inc.
Frank The Wall Mart in Lake Park , FL is absolutely disgusting ,  ... 

Sears Holdings Corporation
Anonymous Having the same issues with customer service. They don't sp ... 

Mercedes-Benz USA, Inc.
lon p ok... I have a c300 and I went to Newport Beach,CA mercedes ... 

The Home Depot, Inc.
Chad The Home Depot in Crestwood (Birmingham), AL at 7001 Crestw ... 

Ford Motor Company
DLayton aug 6 2018 bought a ford 2014 escape WORST EXPERIENCE EVER, ... 

Sonic Corp.
Joshscism@yahoo.com I live in Salado Texas. I visit the sonic here at least onc ... 

Vistaprint Usa, Incorporated
Disappointed I want the Vista Print I love back! I loved VistaPrint and have used them for many years. The l ... 

Fandango Inc.
JEAN SMITH FANDANGO is a scam . Can not get an answer from anyone and  ... 

The Wendy's Company
Coachk I have at Wendy's since 1969 going to the original location ... 

Whole Foods Market, Inc.
Amy S. I got mistreated by Queen Whole Food Store in Honolulu. Bec ... 

Family Dollar Stores, Inc.
Georgia Y'all don't even get me started on store 1502 nasty ass pla ... 

Geico Corporation
Lani I'll sign as well.

Gold's Gym International, Inc.
Yesenia Rangel This review is for the Gold's Gym located in Victoria, TX

Frys Food Stores
Irma yanez I live in Phoenix Arizona my Frys is located on 51st Ave an ... 

Ashley Furniture
MJ Booth To whom it may concern:

Victoria's Secret Stores, Inc.
disgusted It has been several years since Rapture has been discontinu ... 

Domino's Pizza, Inc.
Betsy B I saw a delivery driver was involved in an attempted robber ... 

AT&T
G ANDERS THIS COMPANY IS A COMPLETE JOKE, THEY TRIED TO SELL ME A MO ... 

Starbucks
Jacklyn Let me start out saying I love Starbucks. I visit the Starb ... 

McDonald's Corporation
Anonymous McDonald's employees are making a very bad name for mcdonal ... 

7-Eleven, Inc.
Lorraine 7/11 located at 61614th st Saint Petersburg Fl. I stopped i ... 

Kohls
Josie DO NOT believe them when they say they will refund you!!! T ... 

Discover Financial Services
AJ Mine was for $6,000 and it was fraud. It took 25 days for t ... 

LA-Z-Boy
J. Skinner Bought (supposedly high end leather) and tables for our cot ... 

Fox News Network, LLC
Sage to absent moniker You, like the late Howard Zinn, have an interest in revisio ... 

Target
Target shopper It was brought to my attention the other day that Target do ... 

LA Fitness
Anonymous Benjamin at the La fitness on 1st ave. in Tucson,AZ is the  ... 

Chrysler Group LLC
Kathybritton58@gmail.com We own a 2017 Dodge Ram Diesel this truck was parked with t ... 

Amtrak
JAMES Cant belive how long it takes to get a reply from Amtrak.I  ... 

Lg Electronics USA
LBH Less than 16 months old, our french door fridge quit coolin ... 

Office Depot
Anonymous Mrs. Richardson, I went to your establishment on 4535 FM 19 ... 

Sears Roebuck & Co
COLLEEN SEAT I HAVE CALLED SEARS PROTECTION AGREEMENT DEPARTMENT OVER 10 ... 

Papa Johns
Anonymous Not a good place to order from and when they mess up ur ord ...