Wow, I guess I'm not alone in feeling BWW isn't all it's cracked up to be. My son took me on my first, and last, visit after Christmas shopping on 11/09/18. The service was terrible. I've filed a comment with corporate. T was the Concord, NH restaurant.
My first and last experience in your restaurant was a disaster. I am a 54 yr old professional woman who has lived in Spokane for many years. My family and friends had decided to go to your restaurant at the Northtown Mall, all eleven of us met there around 12:45 PM. The plan was to watch the Seahawks/49ers game that starts at 1:25 PM while enjoying lunch and beverages. When we entered the restaurant, it was busy as was expected, thus the early arrival time. There were three staff working the front area, seating and giving out the timers (lighted up discs) to the parties waiting to be seated. We were told it would be about 20-30 minutes as they would wait for the crowd to clear out so they could seat us all at the same time. We sat in the front of the restaurant, using the benches. We could see other parties in various sizes, some two party, 3-5 party and some larger. We continued to watch them come and go, get seated, usually within the first 15 minutes. The staff did approach our party one time and ask if anybody wanted anything to drink, one member ordered a beer. After about an hour of watching all different sizes of parties being seated and trying to watch the game on the TV's in the front of the restaurant and no communication from the staff to let us know what was going on, the final straw occurred when I was watching the dining area and there were two empty tables next to each other and an empty table directly behind the two. There was a row of three tables where the two empty tables were located, on the end table was a gentleman and his son. The staff joined the two empty tables together and then seated a party of 9, instead of seating our party of 11 by joining the three tables together and having the man and son move to the empty table behind the row with the two empty tables. The man and son had no food in front of them yet, so it would have been an easy adjustment. We left the restaurant shortly after, without ever being seated, an HOUR and 30 MINUTES after we arrived!
One of the reasons for being so upset is that this was a special occasion. My daughter had just lost her boyfriend during a family vacation to his favorite past time, the 49er game on 11/12 Monday night football when he disappeared from the stadium while using the restroom and was found five days later drowned in the Marina in San Jose. Perhaps you heard about the missing 49er fan, well this was my future son in law and he was as avid a 49er fan as all the rest of us were avid die hard Seahawk fans. So we were all wearing his 49er jerseys as a tribute to Ian and we were ignored, treated rudely and completely disrespected. No, the staff were not aware of the situation and the tribute, if they had taken a moment to strike up a conversation with any of the eleven of us, they may have found out the occasion, we were not just going to advertise why we were there. Just saying, staff that actually gave a crap about a party of 11 waiting for an hour and a half could have had the decency to apologize for the wait, talk to somebody, offer a free beer? Get to know the party involved so they feel as if they matter at least a little. We did not want to watch the game at his house as it would have been too depressing, but that is where we ended up anyway. As I said as I was walking out the door, "thanks for nothing"
BWW is not only unprofessional , they hire people without experience , very disgusting makes me want to vomit , I would go elsewhere where customers are appreciated
BWW has the most unprofessional staff
I worked for buffalo wild wings in Riverdale,Bronx N.Y for the last three years and it was the most corrupt establishment anyone can work. I served for two and a half years and bartended for six months. In order for me to become a bartender i felt like i had to buy gifts for my managers to please them. I watched people get promoted before me without the knowledge they needed. The majority of the promotions were females as they were sleeping with the managers. We had staff selling drugs on the job,(candy velez), as well as the general manager perform a sex act while she was on her shift and then come to work the next day and give out delegations. There was also a manager named Gabriel De Lo Santos intimidating co-workers and fabricating lies in order to get them fired as well as Joe Espinal. I recall an incident with one of my fellow co-workers who was terminated for stealing head phones (Jose Montilla), but come to find it the allegation wasn't true. They used the same method to terminate me. This pattern will be used for the next employee as well. The corrupt led to the point where the manager and general manager called me in to terminate in person and make it seem that i never came in for my shifts which is job abandonment. The next step is to reach out to corporate.
I've worked for Buffalo Wild Wings before for 3 years on and off, this is very disturbing for me to have to write this review but my experience has been awful. When I first started it was very well disciplined and organized. Now it's an absolute hectic place to work at. The managers seem to be scared of the servers and let them run the place. The servers don't care what's going just long as they're able to pick up their tip and keep going. The kitchen staff don't care what's going especially if it's close to their cut time they will kindly just leave. Hospitality is left to fend for themselves and deal with servers yelling at them because managers don't like when we have a wait in the front of the restaurant. At first it was a great experience but now is a dreadful miserable experience.
I am at the Buford Georgia location and I feel like I need to speak up about the mistreatment. We work 12 hours back to back with no break. I worked Friday, Saturday, and Sunday all 12 hour shifts, not one break or a chance to eat. Also, we are told our out times don't exist as well as our avaliability. My schedule goes against my availability all the time and they are lazy when it comes to making the schedule. They just copy and paste the same one over and over without paying attention. I only get scheduled weekends and I get almost 40 hours every single weekend. It needs to change. The servers are also very disrespectful and the managers don't do anything to control or correct them
My name is Shane,I am a 50 year old Native American, I am also a Navy veteran plus ordained minister with a Doctorate in Divinity.I have lived in 28 states and enjoyed Buffalo Wild wings in many of these states....I am one of your biggest fans. I moved to Michigan,to make a long story short after waiting 40 min. for 2 appetizers to go I asked to speak to a manager and then they sent me 3 bouncers to escort me out of the store without any money or food.The bouncer put his nose to mine with a big smile and mind you he was bigger than I and half my age. I asked him to step back and he just smiled so I gave him one punch ...which gave me permanent barred from the premises and 2 months in Jail,2 years probation and 1400 in fines. All because they do not treat an Indian who is always polite like a white person in a college town.
I went into BDubs...I always order the same wings and I always like them cooked for 18 min
This is the first time and now I have been told they will never cook my wings again. I know it takes awhile I'm willing to wait for them...I also dont bother when B-dub is packed so I eat something else.... But to be told you wont cook my wings longer- even when you are not busy- i dont understand you can accommodated people with food allergies but you wont cook a wing longer. Pathetic
My husband and I went to the Buffalo Wild Wings #3508 next to our hotel in Marquette, MI. Arrived at 5:45 pm today, Monday 11/12/18. The place was not busy - not half full. Our waitress was pleasant, and very apologetic when she had to come back and tell us they did not have Miller lite. We placed our order when she brought our drinks. It took close to 40 min to get a buffalo chicken salad and grilled tenders with a side Caesar. The tenders were hot but much more peppery than the menu stated as they were ordered naked. The chicken on the salad and the garlic toast were cold when they arrived and our waitress offered to get it remade. Another 15 minutes and we flagged her to get an update on salad. She came back and said it wasn't done - it might be another 10 minutes. We opted to not wait and just asked her to have the mgr take the salad off our bill. The mgr took both meals off and we only had to pay for drinks. We noticed around us, several tables had extended waits - cannot imagine what this location is like on a busy night. We used to enjoy BWWs but will not be back.
Just came back from your Buffalo Wild Wings Alamo Ranch, San Antonio, TX location where I had gone to receive my free order of wings. Being a Vietnam Era veteran I had assumed that would be a very easy thing. I seated myself in the open seating bar area. A waitress came by to take my order and I asked for the free veteran wings deal. I was told I needed an ID! Please tell me what ID could I possible have considering I am not currently active duty and I am not retired military. I served in the Air Force from 1963 to 1967 (Vietnam Era) and was honorably discharged. I did not receive any type of ID noting I was a veteran other than my DD214 (discharge papers) upon my discharge. Asking someone for an ID is when no ID exists other than my discharge papers which I don't carry with me (your people would not know what that was anyway) is not a good practice. Suggest you come up with some other process for next Veterans Day. Thanks for making me feel like a second had citizen.
Lawrence H. Lorton
San Antonio, TX 78253
We called ahead to check to see if there was going to be a long wait or not. They said absolutely not, no one waiting, many empty tables So we travel to the restaurant and was seated within just a few minutes. As they said, small crowd in restaurant, at the table where we 7 were seated they was a small group at next table but none anywhere else close to us our side of restaurant was open except for the other table. After sitting there for 10 mins and no server appeared at our table to greet us or acknowledge us we set a timer to see how much longer it would take- after another 10 mins we got up and left. And the bad thing at the check in podium there were 6 people standing there the whole 20 mins (with some going and others coming) so very upsetting.
It's pretty sad that a company doesn't look at the whole picture of a person when selecting people to move into management within their company! For something so small to loss out on an opportunity and not even get the chance to defend ones self is pretty ridiculous. Why should an employee bust their ass to not get something that they deserve! You are lossing out on an amazing asset to your management time!
Went in to Evansville location on Pearl Drive. This place has gone down hill badly. From the service, wait times, to the bar, to the mayhem in the kitchen, wait time on food is ridiculous to receive cold old food, and empty drinks. Magners seem not to care. Why has buffalo wild wings gone to the dogs? Change of rules one thing but not to care is another. It use to be the best place for wings.
Went to the Buffalo Wild Wings on 2650 N Narragansett on 29 October 2018, the server Kiya took care of us and she was not friendly. She seemed like she really didn't want to be at work. Didn't approach our table until we were completely done. We wanted to order more, but she wasn't around. We got upset and decided to leave. There were other servers but they seemed busy with their tables. Too bad Kiya gives the company a bad image.
I really don't know why i'm even taking my time to write this or why they want you to take their survey if they won't even respond to your inquiries or complaints!! My sister and I visited the Montaclair, Ca. location on 10/08. This was my sisters first visit (she usually does Wing Stop). When we get there the whole right side of the restaurant was empty because everyone was seated on the left side. We thought we would be seated promptly since there was plenty of space. Turns out everyone was seated on the same side since the Dodger game was on. I know its a big deal but not everyone is there to watch the game. The manager or asst. manager said it would be a 25 minute wait!! What!! you have half an empty restaurant and still a wait!! So when the game was over and people started leaving he said "now we can sit you". REALLY!!!! Way to make your customers feel like second class citizens!! I contacted them twice and not even an apology. Not cool BWW!! Like my sister said "This wouldn't have happened at Wing Stop". - She's right!! Not Cool BWW!!!.
I picked up an lunch order for my office in Woodridge, IL and had the unfortunate luck of finding a screw in my Chicken Buffalito! I called the location and the manager said he would refund my food order.... Will not be dining there again
I called in a order at the Little Rock Arkansas BWW on Cantrell I show up 20 minutes after I called had to wait 15 minutes for them to not have all my food ready. I had to wait another 30 minutes to get the rest of my food. This is outrageous. The Little Rock location has been horrible for months your corporate needs to come get things in check because ever time I come here it's horrible service. I will no longer be coming here
Location: Indianapolis, IN. Willow lake place 46268
I got to B-dubs at 8:00pm to watch a game and enjoy the famous wings! I end up getting my food at exactly 9:40!! Which is RIDICULOUS! The manager not even once came out to see what was going on. The waitress was trying her best. Always smiling and apologizing to every table. This was a horrible service! I do hope corporate does takes this into consideration. I'm not asking for free food or none of that. I just want corporate to hear about this restaurant and take action! It's really ridiculous!
This has been the worse BWW I have EVER been to. Smh. We came in and stood in front of the host stand for about 4 minutes til we got noticed by someone whom wasn't the first one to see us there. There were two other servers that just stared at us and not even say "someone will be with you in a second " .
When we finally got sat we wait another 10 minutes to be noticed by our server. She was dealing with two booth ! And not once did she stop by to acknowledge us. I gave my husband 3 more minutes to leave if she didn't get to our table but she did so we stayed. Our kids only have 20 minutes to use the tablet so we started a timer , but when we notice that it was already 25 minutes and our food was not out we decided to keep it til we got our food. Mind you we started the timer 15 minutes late. So by the time we got our food it was already 37 minutes wait plus the 15 minutes that we didn't time! The wings were so dry because they had been seating at the window for so long. The fries were lukewarm and so were the wings. We didn't have time to return them since the kids and ourselves were so hungry. Not once did we see a manager walk around or approach our table since our food was taking forever to come out.
After we got our food we only got check in once and that's when she was on her way to drop off the check. So disappointed. Don't come to this facility ! & to get our drinks which was just sodas took another 8 minutes After we had place our drinks.
Would not be back here ever again !
No way my son and his girl frend went to willoughby wild wings had a two hr wait she found plastic in wings manager was rude to them when he was shown this this guy should be let go I'll never go to your store again !!!
Corporate, Let me start off by saying I love your food! so we live on the east coast and went to a very nice area in Williamsburg twice to your restaurant there in the Newtown area. The first experience was that my husband ordered the giant large nachos and ask the waitress if it was really a large order because needs a lot of food. it wasn't he left there still hungry and we went to get him food afterwards!we still paid! The second time which was a few weeks ago we went and ordered our normal that we usually share at the Newport News restaurant the waitress was so sweet and we ordered 9 Asian zing mixed traditional and 9 medium house buffalo all drums and a regular fries the order came out fries look and tasted great our 9 and 9 were 14 med and 4 Asian zing they were all mixed traditional . my husband went to tell our waitress she immediately order my other 4 and when she came to bring them she said that it was policy to take back the other four. we were like WHAT!! SOMEBODY MESSED THE ORDER ALL TOGETHER GIVING US THE WRONG FLAVOR FOR 4 OF THEM AND MY HUSBANDS WERE ALL MIXED NOT DRUMS! We ask her what they were going to do with them and she said sometimes we eat them or just throw them away! So I pick them up with my fingers and put them on a tray that she brought to get them! So I said does the manager know this and she said YES it's our policy!!! OMG really!! So we ask to talk to the manager and he said basically that she handled it wrong but that she should have taken all our food back and made us wait another 25 minutes before eating our dinner that was already there just needing adjustments! He argued with me about the right thing to do for about 5 minutes! As far as we were concerned after mesing up our order that by ther waitress bringing the other 4 our that we were square!!! Nope !!! terrible Manager he needs to be retrained !!! We will still eat at the Newport News but never again at the Williamgurg one!! oh and the little waitress got in trouble for doing what she thought was right at first!! We were charged full price and I left with an upst stomach from the stress!!!
Hi so I've been coming to Buffalo Wild Wings for years and I was at a bar on western and Howard in Chicago I'll on oct 9th at night and 3 employees from Buffalo Wild Wings wearing the jerseys and said they were from there said they don't serve Green Bay packer fans even though nothing was said to them so I didn't know that Buffalo Wild Wings discriminates towards Green Bay packers I am very upset and angry
I have been a long time customer of B-Dubs, and this is nothing against the company itself, but more so a specific location in Hayward, CA. I mean, my God, the service here is horrendous. I'm surprised to be honest that it's even open.
This usually unfortunately is the only location we go to because it's much closer than the others, however, they constantly run out of ranch and then charge us for it...they're rude as all hell...they offered me a small soda for free after I've been waiting here for a fucking hour on a small order. They even told me it'd be ready within 10-15 minutes, and yet here I am, an hour later, still waiting! The thing is, this isn't the first time this has happened. Repeatedly, I have had to pay for extra ranch (like all they could afford to give me was 3 for a 40 wing meal), I have had to wait over an hour for my order to be served multiple times, the management and their employees are beyond a shadow of a doubt, the WORST customer service I have ever encountered, out of all the restaurants I've been to in my life...WOW at B-Dubs of Hayward! Been a customer for over 10 years and this is the service I'm given. I'm not expecting you to jump thru hoops for me, I don't mind paying for a meal, but this is ridiculous. Someone at that location needs to step up or step off.
Honestly, while I love your food and your sauces, it kinda makes me wanna just fall back on some other chicken wing place like KFC or whatever. Very poor, shitty service at this particular location. It's been over an hour and I almost bet dollars to donuts, my food will be hard and cold, with little to no sauce on it. But hey, thanks for the offer on that free small coke! Sure makes up for all the shitty service and sauce-less chicken I waited an hour for.
I'd like to add that when I asked for the manager's on duty, the girl who answered my question (who seemed bothered by my question), simply told me "Zoey and Mac. They're both here." So, there's your two shitty managers, whatever their last names may be...Zoey and Mac are the acting managers on Tuesday, October 9, 2018 at the Hayward location on Hesperian Blvd. Do your job and hire REAL customer service people to handle their roles. Apparently it is FAR beyond their reach. I work as an executive life coach for high end clientele worldwide...THIS IS NOT how you treat your customers and this is not how you handle situations like this. -5 stars on customer service, -10 on management skills.