My friends and I visited your Northridge, CA location on 4/15/18 after a long day of fundraising for a friends funeral. We gave our name for a party of 24 and waited about an hour, which we expected. Unfortunately, we mistakenly hadn't counted the children and there were actually 27 of us. There was not enough room at our table so we asked the server if we could have the empty table next to us and she said yes. At this point, Manager Kevin Gonzalez comes out on the patio and tells us no, that we need to go and put a party of 27 on the waitlist, or we could leave. We asked if he had any idea how much money he was turning away, and he stated that they make more money from small parties than they do from large parties. He was extremely rude, and condescending. I've filled out the customer contact from several times but it's a broken system of the complaint is about a manager and goes straight back to him. Looking at Yelp, and the Northridge location Facebook page, it's apparent this is not an isolated situation. The company should be ashamed to have someone like Kevin representing them. Luckily this location has several other food establishments nearby and we were able to take our business nextdoor to Bar Louie.
My husband and I went to BWW last night and when we got there, there was a line so we put our name on the waiting list and waited. as it was supposed to be our turn our hostess (Cati) seated a couple that had gotten there after us so I approached the hostess and her reason for seating them first was "that is their regular server" I thought it was very rude that she did that and did not apologize or even admit that she was wrong. This is not how employees should be trained to treat customers. I am extremely mad about this situation and would not like to visit this location again.
Palm Desert, CA
I visit location in Owings Mill I sat there way over 30 min no one never came. When I took it to manager absolutely nothing was done. This was my second horrible experience. I will not visit establishment again and I will let my friends no as well. I suggest training for employees and managers. Investing in undercover boss might help for this place is a mess. No stars no stars no stars
Farmington, NM location is not the place for good food or customer service. Under cooked food, crap waiters, unattentive managers and foamed up beers was the extent of my visit.
I just wrote a complaint a few minutes ago but I'm not sure who that message went to. I want to make sure the right person reads it to take care of the problem. I went to Buffalo wild wings today around 1:20 pm with a friend at work. We called at 1:10pm to ask if they can take our order before coming in and they said they can, so we ordered(we had never called in before). We got there 10 minutes later and we were told that we cannot dine in because we ordered to go. We never mentioned that we wanted to order to go and we weren't told that those who do a phone order are for take out only. Ivette, the girl who took our order spoke to her manager to see if he can do anything for us. He did not even bother to listen what happened in between and in a very careless tone he said "you cannot dine in, it's our policy". It was a very simple easy fix issue, but it was poorly managed. I see this as very poor customer service. We were very upset on how the situation was handled. Luckily there were tables outside, so we ate outdoors. Also, the salad was very soggy. It tasted as if it was prepped hours ago.
I'm very disappointed with the way Buffalo wild wing runs their business! I had filed a complaint on the website for Buffalo while wings located in Roanoke Virginia at the Valley View Mall and I have not heard a response. I was very disappointed with the chicken wings are received I ordered celery and ranch and never receive that and I even took a photo of the ticket.
The managers at buffalo wild wings in gonzales, la are horrible. They fake like they care then go behind our backs and talk. they are lazy and unprofessional. i'll never eat there again.
i was in the college point location tonight, the manager paula was absolutely terrible. I came here with my family and she approached us with a disgusting demeaner concerning our food. As we go there often, we do understand it gets busy but she was completely unprofessional and inconsiderate. Never going back there again. The server was great however, get rid of that manager asap!
I was in buffalo wild wing in Spartanburg, SC with two friends eating and was approached by one of the managers multiple time with an ill manner. She was very rude over circumstances that had nothing to do with us dining there and we were told to leave the restaurant for no reason at all.
I just left your store in Virginia Beach, VA store #711. A situation occurred where it appeared our waitress gave our points to someone else. The way the waitress handled the situation gave all of us the appearance that it was done deliberately. When I tried speaking to the manager about it, she gave a poor explanation and came across insincere and patronizing. Managers should mitigate customers concerns not make the,customer feel embarrassed and dismissed. I enjoy the food, but sadly based on my experience tonight and the comments seen here, I don't feel that anything will improve.
I am still waiting for a response from customer service regarding case # 491494. It has been over a month.
E Card Service does not work. Customer Service is horrible. No help at all
So sad, back in the day (although service has always been terrible, must be a lack of training) the food was good. We now order and our "veggies" are white and whilty, celery dirty (which we pay extra for) the wings, boneless or bone in rarely are what we order (and from multiple CO locations) I just have to kick myself, why do I continue to have false hope that you'll provide?!? I sure hope corporate pays attention, unless this is their end goal. Maybe you should be on an episode of Undercover Boss, just to get a glimpse into the failing business that I'm sure you poured your heart and shoul into, to see what it has become...nothing better than a gas station hot wing fix. Get it together before you no longer exist!
I brought my son to eat wings after school. There were about five tables being used. Around fifty tables were available. It took them fifteen minutes to seat us. We almost left. I only stood because my 8 year old loves wings. This service is unacceptable. Horrible, horrible service!
and you still gave them a star? lol
By the looks of these reviews, BWW should just pack it up. I guess if it wasn't for people wanting a place to watch TV & drink beer ya'll would of went broke due to poor service. I also notice that the CEO of BWW, Sally Smith hasn't bothered to reply to any of ya'lls comments. Just goes to show, THEY DON'T CARE.........
Myself and my wife were in your Grand Island NE location on Saturday evening March 24th. It was very busy and our waitress in the bar was very good, can't remember her name (not the pregnant one) anyway my wife and I overheard the bartender using very vulgar language numerous times. The "f**" word mainly. She was very degrading to guests as you could hear her talking about other guests in a vulgar manner. We did not appreciate the fact that we had to sit there for an hour and a half and listen to your bartenders vulgar language and talking negative about the other guests who very well probably heard her. Not impressed at all. You need a new bartender!! And our drinks took at least 30 minutes to get because she was too busy talking. What a joke. Won't be returning until you have a new bartender. Not a good reflection of any management skill at this location.
My friends and I visited the BW3's at 6050 Snider Rd, Mason, OH and I have not ever, in all my life, felt so unwanted and rushed. The manager kept hovering over our table and even had the nerve to stand back near the soda machine and watched us. He was even pointing at our table as he spoke to one of the waitress. I guess I should also mention that we were the only African American's inside the restaurant, which is fine, but isn't okay when you are being watched. And as we were leaving, the manager had the audacity to ask where we worked at. I will not ever visit this place again, and I will make certain that I use my social media outlets to inform my friends not to visit this location either! If I use my money to pay for service; it's not for poor, rude, and discriminator service.
Tonight myself and a group of colleagues attended the Harlem, NYC establishment ... the staff treated us like intruders. So terrible. We are also following up via social media lets connect @GIRLkell on instagram or facebook Kelly snider
The worse service I have ever experienced. (hidden)
On 3/24/2018 my husband and my brother who is in a wheel chair visited the BWW in Frisco on Preston/Warren. I walked in asked if they could accommodate party of 4 one in wheel chair. The host said let me check. He said we only have regular tables, the handicap tables are filled. I asked are they handicap? He said no, I said well I'm sure the policy should be before they are seated that if a handicap guest came they would need to move, he said no, I asked for the manager. The manager came, and her name slips my mind right now. I asked if she could accommodate us and she said the handicap tables are full. I said ma'am are you sure the policy isn't to have them move? She proceeds to tell me, I am not going to disturb the guest. I said, if you have empty tables and they have not received their food it should be an easy transition. She goes to say I am not disturbing the guest. I told her thank you and I left.
We called in an order at the Franklin Indiana Restaurant and they did not get our order right. This was after repeating it three times. They made my daughter in law wait while they redid the whole order . This is not acceptable . How do you make that mistake after repeating yourself 3 times . Did they even right it down ? The wings were wrong the fries were wrong. How do you get a wing and fry order wrong ?
Buffalo Wild Wings at Oklahoma city (6910 SW 3rd St.) has a manager with horrible attitude with customers. This company needs to spend money to train their managers on how to treat people.
Your mobile app sucks. Selected forgot password. U emailed me a reset password r+GO5OwX. Entered it and it still will not accept it. I'd fire the head of your web app designer and hire a more competent person.
ABSOLUTELY REDICULOUS, MY FAMILY WAS THETE ON 8/28 NATE THE GM, PROMISED A $50 GIFT CARD WOULD BE LEFT IN THE VAULT FOR US, CAUSE THE FOOD WAS MESSED UP!! GUESS WHAT NATE IS NO LONGER THERE AND I KEEP CALLING AND I GET NO RESPONSE. IT IS THE DEL CITY, OKLAHOMA BWW, UNBELIEVABLE HOW RUDE, WAS MY MOTHERS FAVORITE PLACE TO EAT! I CALLED CORPORATE, WAITING FIR A RESPONSE, OTHER WISE ILL CALL THE BETTER BYSINESS BUREAU IN MINNEAPOLIS!!