I went to the buffalo wild wings in Chicago and preordered my food. I received the wrong order and couldn't go back to exchange for my correct order which I paid way more for than what I actually received.
I had a horrible experience at the Mt. Vernon, Illinois location on June 22, 2018. I ordered a Buffalo Chicken Salad and I requested no tomatoes or onion with ranch dressing. I also ordered a large order of bonless wings to go for my husband. First off I get my salad with onions and tomatoes. I told them I was in a rush due to work and I told them I could pick it off, then I put the dressing on and after a bite I realize they gave me the wrong dressing. Also the water tastes like DIRT!! I told the manager and she took 5 dollars off the bill then I asked for my wings and low and behold they didn't make them. I was very disappointed in the service. It was bad enough the cook came out before to confirm my order because he couldn't read the waitress order and IT WAS STILL WRONG.
Last night 6/20/18, eight of us went to the location in San Bernardino, Ca. To start we waiting over a hour for our food and when the food came out they server informed us that they had NO dressing for the salad that was ordered. WHY didn't they tell us this sooner, I mean we waiting over a hour for our food and we would of chosen a different salad, Second, when paying her bill my daughters total was $42.74 and she gave $100 cash. When change was brought back it was short $10.00. We had to wait for 25 mins for the so called Manager (Isaiah) to send server back over to ask us what was wrong with the salad...(UMMM HELLO we are beyond the salad situation at this point).and then for them to re-count the money over and over again (neither of them knew how to count). It was ridiculous and the fact the the so called manager did nothing but stand there with a stupid look on his face, not helping or trying to control the situation. This was our probably 4th time at this location and every time we have horrible service, but we kept giving it another try. We WILL NOT be back ever again. We do not want anything in return, just for them to know how horrible service is there. We spent total with everyone in party over $200.00 and then was treated like crap from the staff!
My family went for kids night at your Lafayette, La location and were very unhappy with the language coming from the back as we were leaving. Yes, they were busy and I'm sure there was frustration, but the fussing and profanities coming from the kitchen area wad uncalled for. We love coming here and our children enjoy kids night,but last night my husband and I were very unhappy with the action by the kitchen staff.
Yesterday i went to pick up my order and when i got home there's was small little quarter size boneless chicken like it was at the end pf the back wtf, if i knew i was getting this might of well gone to checkers . Plus some of them were burnt ??? Why and tasted like they been there a long time and reheated them . I pay momey for this and i love bdubs this gets me mad...
YESTERDAY 06-18-2018 WAS MY SON'S 14 BIRTHDAY AND WE DECIDED TO I-45 AND RICHEY RD LOCATION. MY WIFE ASKED IF THEY WOULD GIVE/ DO A SHOUT OUT FOR MY SON. THE MANAGER TOLD THE WAITRESS THAT DON'T ANY TYPE OF SHOUT OUT AND I THOUGHT THAT WAS NOT COOL. TO NOT BE ABLE TO DO THAT FOR A YOUNG MAN ON HIS BIRTHDAY WAS VERY SORRY OF THE MANAGER. WE STILL LEFT A GREAT TIP , BUT STILL NOT COOL AT ALL. DON'T STEP IN THIS LOCATION IF YOU ARE TRYING TO CELEBRATE A BIRTHDAY. I HOPE SOME CAN TALK TO THE MANAGER ABOUT CUSTOMER SERVICE.
On Sunday June 17, 2017, I took my husband and family out to eat for Father's Day. My husband decided that he rather take his food to go. I placed an order. As we receive the food, we left. As I drove off, my daughter who is 4 years old asked for her Mac N cheese. I realize we had NO spork, napkins, hand wipes, sauce for the chicken, carrots and celery. I went back to BWW which is located in Gateway Mall, Brooklyn and ask to speak to a manager which he took him more then 10 minutes because the 1st cashier told me he was busy. The 2nd cashier, came out and told me the manager was to busy. When he finally came out, he act like he didn't wanna be bother with me. As I explained to him, the performance in this restaurant is very unprofessional. I let him know that this wasn't the 1st time it has happen. This is the 2nd time this has happened. I told him, I'm a manager of a city job and this is unacceptable
Very disappointed and I will not ever take my busy here again.
I was hired as a server in brownwood texas.
The day I started training I walked in to a very dirty restaurant, and was greeted by a server that told me to sit and wait...as the manager came out she saw me and never said a word!! Not hello, hi, nice to see ya nothing... as my trainer showed up to show me around (she was great) nobody welcomed me to BWW... nobody said hello... after 2hrs I was told I could leave and to come back the next day at 330.. I was there 15mins early.. Sat and waited for my trainer... again nobody said hello .... after another 2hrs of training I was told to come in at 430 the next day... after 2hrs I was told to leave and come back at 1030pm..to help close... mind you I have not once been talked to smiled at or gotten a hello from any coworkers .... after all this I decided it wasn't going to work ... I wouldn't want to work for a place where the coworkers never spoke to me, even the management never spoke to welcome me... after I talked to the manager that I wouldn't be back... I got a text from the trainer asking me to just come in at 1030pm....
I guess nobody talks to anyone there!! Not to mention the dirtiness of the kitchen and the disorganization of the place... I've been in food and beverage for 23yrs I have never been more disappointed in a management then I was there... I see now why the reviews were so bad
I'm sure this isn't how you want your restaurants to be...
I go to BWW at least once a week. I love the food. I go to the one one on south Wadsworth in Lakewood Colorado. But recently when I go the men's bathroom is absolutely disgusting. You can tell that floor has not been mopped in months. The urinals yesterday had brown gross stuff in them. I want to continue to go but I figure if they don't clean the bathrooms, what does the kitchen look like? I like to go and have beers there so I use the bathroom regularly and if they don't clean up you will lose a long time and very frequent customer.
I now understand the one star rating. Poor very poor and no class waitresses.
To whom this concerns, 06/13/2018
Buffalo Wild Wings Vacaville, CA store ruined my grandson's graduation party on Saturday June 9th, 2018. All he asked for was 100 wings and his Mom, my daughter, put the order in two days, Thursday June 7th before the event. But when she went to pick up the order, they lost it and didn't really give her rhyme or reason. I have noticed that the Vacaville BWW has a lot of negative reviews stemming from bad customer service on all the staff members and management including lost orders, cold food, rude staff members. And apparently, that is how this establishment like to represent the Buffalo Wild Wings name. I really hope corporate looks into this matter. Besides the 100 wings order would have been a great sale if they hadn't lost the order and ruined a young man's start of his new chapter in life. There wasn't even an offer to make the order right by the management team.
Please contact your Harvard Ave store at 26200 Harvard Rd, Warrensville Heights, OH 44122. They need an in-service training presentation on customer service. We visited them today at 7:45 and were seated. After waiting 10 minutes I called the store and asked the manager on duty how much longer we were going to be ignored. The young ladies at the table next to us were seen by three of the wait staff who never even thought to say, "we'll be with you in a minute" or "would you like something to drink". This is highly unacceptable! When he came out, after 5 more minutes, he stopped at the front desk, pointed over to us and laughed with the people who were standing there doing nothing. He didn't even acknowledge us until, frustrated, we got up and walked out. As a veteran of the U.S.Army, I am a person who teaches professionalism to my students every day. This was no where near professional. As I stated in the prelude to this letter, they are in dire need of an in-service on customer service; from the manager down to the hostess.
I love your wings and service I always stop in after Tuesday night bowling with our league members. I just saw a new product called Strike Spirits its a Bowling pin but has Vodka in it. I wanted to know if you could get the product in your downtown location. We love Buffalo Wild Wings and we love Bowling and Drinking and have fun.
Disgusted, Putting My 2 week's notice in today. My manager Ethan from the St. Cloud Mn location somehow unknowing to me became under the impression I was gay. After a few weeks of awkward encounters, Uncomfortable conversation and intense starring I decided to see if there was an issue. Ethan responded that he also liked " cock " and if I ever wanted to hang out to add him on snapchat. First off I AM NOT GAY!! And second that is EXTREMELY unprofessional. Anyways after I informed him I was heterosexual his management has become spiteful in nature and making it too difficult to continue working.
Let me start out with this review is not only from a customers stand point but also from an employees stand point. I've been on both sides and I am done seeing this stuff happen to other people. As an employee the stand in GM would treat us like crap. He is rude, disrespectful, and extremely thoughtless. He doesn't at all know how to run a restaurant smoothly. He gives all of his staff anxiety. He doesn't help his employees with anything even if they are all going down in flames so to speak.
Now from a customer standpoint it looks even worse. Just today I was in there and listened and watched as he yelled across the dining room to an employee asking what she did wrong and what was he about to walk in on with a table asking to see a manager. This all occurred after 10 minutes that the table waited to speak to him. Afterwards he proceeded to get extremely short with his employee. He is the reason that almost all off the staff at this location end of leaving. I'm sure if someone doesn't put an end to this he will co to us to be the reason that people leave and the reason this location gets such terrible reviews. I'm sorry to rant on here but someone needs to stand up for the employees at this store!! They dont deserve to be treated like this!!
My daughter loved her job at BWW and majority of all her co workers except for the GM that treats his employees horribly and I'm just wondering what store location you are referring to? I manage a law firm and I am even thinking my daughter should file a suit against the manager she had to deal with.
I've worked for bdubs Anderson Indiana for over ten years. I'm a certified trainer. I was a bartender. I showed up for my shift on time and never late. I got a call three weeks ago from Chris Robinson I guess bar manager and he wanted to talk. I called store but was told to call his personal phone. He told me I must work more than one shift a week bartending and I told him there is no rules on how many shifts I work and he recorded this phone call for no reason and that's against the law in Indiana. He's trying to be a GM in Fishers and I m not trying to be this guy but I'm being left out side. I always loved working for this company and would do anything right for this company but this bar manager is corrupt. Please respond to me my number is (hidden). I have many team members and regular regulars that have my back. I've been bartending over 20 years and this is horrible..
I almost bet this is the Lehi, Utah store just from a customer stand point. They treat their employees awful there. especially the assistant GM Peter. I've watched that guy yell at all the employees there about how stupid and terrible they are and he is just going to fire their asses, etc.
Hi May name is johnathon fallows and I love ur blazen wings sauce I must order it every time I go from bonelessi ordered 60 boneless wings to add it I as a dip to my fries I own 12 shirts and owed two still 14 time challenger Winer i will eat 60 blazen wings in two orders and deMcLeish them my best time is 30.45 defends in Barrie Ontario Canada my next task is to do 40 at the first us location I go to for the American time record and for the sauce yes it it will be a Tuesday wing night
My original post was when I visited Farmington BWW's had a couple beers and left cause I found out my nephew had worked earlier that day. What I witnessed what is wrong with our world today, racism. I don't like that one bit!
My nephew wrongfully terminated witnessed by Farmington Police on record stated Aaron could not fire him over nothing, its all documented in police report and officer will be a witness stating the manager had an odd behavior as if he was drunk or even high on something.
His store was like number 2 in a huge district area for selling gift cards (Farmington New Mexico)come on man youre in a small town how could that be?? You know what i mean idk how he didn't get caught . BWW employee interviewed by Local news did not want to mention his name due to risk of getting fired.
He used to comp food for boys and girls club too and re ring it in.. he used to comp food and run it as giftcards... illegal. Coming from an employee the news station interviewed. Aaron Bricker needs to be fired!!!
Aaron Bricker - General Manager of BWW's on Main Street in Farmington New Mexico.
The guy needs to be fired on the spot! Read my lengthy post below.
To whom it may concern. I've contacted several local news stations to pick up this story and its in the process. I was in BWW on Main Street in Farmington, NM. I witnessed this man talking down to his employees, even joking about the dishwasher that he called a "wetback" very racist! I also witnessed this same man, seemed to be a manager of the restaurant and what happens next I'll tell you his name after. Two black folks were dining at a table and the manager claimed the lady was rude cause she kept wanting refills of Ice Tea. He grabbed her cup and told the Caucasian server, can you please keep that niggers Ice tea filled so she's not yelling throughout MY restaurant! So I said something to him, I said what's your name sir. He said John, he gave me a fake name. I said you need to stop using those racist terms and should be fired! He said nobody can fire me, I own this place! So moments later, I asked a server what his name was and the server said oh that is Aaron Bricker he is our General Manager. We had finished our beers and paid our bill leaving in disgust!! How do you have such an unprofressional manager running your establishment? To be racist to be exact is uncalled for! I stopped in on a road trip from Vegas and I will NEVER go to another BWW"s again after that! Just terrible....