Ref the cowardly response your company made in reference to the Eastvale location where one of your employees took it upon themselves to turn off the National Anthem before an NFL game Monday night on the 16th anniversary of the terrorist attacks on Sept. 11, 2001.. The employee "said the anthem is too controversial, and it was company policy not to play it." Ok, that was what is often called a "one off" and could be brushed aside and forgotten. What is troubling is the cowardly non apology, apology from your company. "The franchise owner apologized immediately for that employee's behavior and also apologized in a statement and said the company has no policy regarding the matter. Come on, grow a pair. That's it? No "policy"? How about releasing a much stronger statement and your plans to keep this from happening again.
Look, I love your Restrurant. Great wings and burgers! I go at least 2 to 3 times per month. I'm afraid I can and will find some other place with great wings. Right now I have no intention to patronizing your place again unless you can nip this crap in the bud.
A agree. Another company cowering down to the vocal few because " They might hurt somebodies feelings" What about my feelings
No National Anthem at your location? Sorry I see no point in companies bowing down to this type of behavior. Here we are again. The silent majority caving into the vocal minority. SHAME ON YOU. No more business from me. If that is your stance to be silent on this I am done with your company period........You deserve what you'll get.
No Buffalo Wild Wings I did not bring my 6 month old daughter to watch the fight! No Buffalo Wild Wings I will not pay $20 to have the "honor" to sit in your restaurant that I have been in for 2 hours already because the fight is coming on. Beyond disappointed in how Buffalo Wild Wings handled a situation tonight. We were at Buffalo Wild Wings near Disney after some time in the park to grab some food and watch college football. Apparently a fight was coming on and right before we left, they tried to charged $10/person before we left. Are you kidding me?!?! Why don't you charge our 6 month old while you are at it? Needless to say we did NOT pay it and we will NOT be going to a BWW EVER AGAIN!! "Manager" actually made me get up and point out the hostess who didn't tell us about the cover charge (2 hours before the fight). Yeah sure guy, let me hand off my daughter and get up to do something that you should have handled way differently from the start. Thanks to a great waitress, Kristina, for trying to do the right thing even when management tried otherwise. #NoBWW #neveragain
Fort Walton Beach, FL
A long time customer of this place.. Had the luxury of meeting good people that work here and have a true care for customer service. I had the unfortunate experience of being waited on by a Melinda Kay. After she told us of two different tables hitting on her.. TMI. Don't care. I ordered my seventh beer and was told that she would no longer serve me, after no heighten voice or activity from myself that this was the last beer. Two of the people at my table had already been serve eight of the same size drinks. She explained this was her right in the state of Florida to terminate alcohol sales to who she deemed worthy. I had no backlash but she could tell I was not happy.. She then walk pass our table that was close to the kitchen door and kick the door in a hasty manner so much so that everyone at the table notice she was clearlyvery unhappy. 20 seconds later she showed up at the table stating she wasn't "trying" to be rude, but could tell that I was unhappy without any communication at all between her and myself. She then said she had every right by Florida law to cut anyone she felt necessary if deem adequate. As a frequent visitor of this place over the last five years, I have received great service from the likes of Dionna, Rena, Gavin, and a now Manager Kristen.. And association with Earl, another manager. As any of these people can attest too, myself and many of my friends frequently visit this bdubs and not only spend lots of money there, but are very generous with the tips because we also work in the industry. Being a previous manager of buffalo Wild Wings in a different state I would have never tolerated such rudeness and a complete disrespect to any costumer. If the situation deemed necessary to cut me or the group from drinking the order would been received in a professional manner had the one server Melinda not took it upon herself to be completely rude. I have received a response from the GM of the store:
Thank you for your feedback regarding your visit with us last night. I do apologize for my server's behavior once your alcohol service was terminated. She is the one who is held accountable by the state of Florida for the responsible service of alcohol to all of her guests. It is our responsibility as a company to ensure that all of our employees are properly trained on the warning signs and proper ways to cut someone off. We do request that the servers immediately involve a manager when cutting someone off to avoid any blow back from the guest and as a safety precaution in case the situation were to escalate and become violent. That doesn't appear to have happened last night. As an employer, we cannot force her to serve anyone alcohol. We CAN manage her behavior though. I will be counseling her on her behavior last night and the proper way to handle cutting someone off.
I hope that you understand being cut off isn't always something personal. I recently shared an article with my staff out of Indiana where a 22 year old kid was bar-tending and over-served two already intoxicated guests. The two gentlemen died in a car accident that evening and the 22 year old has been arrested and charged. That kid's life is basically ruined. It may honestly be that Melinda still had the article on her mind when you or one of your peers said or did something that triggered the RSOA warning signs in her memory. I know that all my bar servers compete to have their guests request them on future visits, so I don't believe that she intentionally made you angry. None the less, she did.
Knowing Melinda for a few years, I can tell you that although she is very tiny, she is very outspoken and does not bite her tongue in altercations. Most people see that as a flaw, but I actually respect that about her. If she has a problem, she's going to let you know without actually being mean and just being "straight forward". If she thinks you are upset with her, she is likely to approach you with an apology or some type of explanation for her behavior to resolve any conflict. I hope it doesn't put you off that I share this with you, but since you said you were a regular patron of ours, I figured I'd warn you so that you're ready. You do not have to have Melinda wait on you if you choose not to. There is always a second choice and many of our "regulars" have their favorite servers. We don't want to lose you as a guest at all, but please be aware that we will always be concerned with your safety no matter who is serving you alcohol.
Thank you again for the feedback and we hope to see you soon.
Buffalo Wild Wings
99 Eglin Pkwy, Suite 3A
Ft. Walton Beach, FL 32548
My complaint is not that I was unjustly cut off due to the laws in Florida. Nothing was ever said to anyone once the action had taken place. My complaint is that the server who stated she wasn't trying to be rude, does NOT give her permission to be exactly that, RUDE!! The Owner/GM has every right to back the employee in what was technically a just act of terminating alcohol to the table due to the alcohol laws in the state, but to tell me the servers "straight forward attitude" gives her the right to be very disrespectful to anyone, after all it is the service industry. I can not and will not return to a business that obviously is ok with, as well promotes the actions and employs curt and down right rude people. As well to be warned of the backlash i may receive if I was to ever return. I understand that many of the restaurants are privately owned and operated, but the restaurant does carry the corporate name and therefor should carry the company policies and standards. I can only hope that this person learns that the service industry is about service.
Our organization did a fundraiser there and was cheated out of money. For 6 weeks we had tons of business there for graduation etc. We were there for graduation parties for 5 hours and 5 different classes came in all using our services. The cashier did not enter code after hta information presented. And we were cheated out of thousands if dollars to go towards school supplies for area youths and sports scholarships. We had 10 parents that expected our services for sports payments that had no choice but to unenroll their children. We were raising money for 2000 backpacks and school supplies to be given to area youths. All they gave was a check for $121 when it was clearly a mistake. We had a fundraiser for one day in Kenosha Wi and received $94. The Gurnee fundraiser us completely wrong to say there is nothing they can do to fix this. Very disappointing and irresponsible on behalf of BWW. Staff of Gurnee IL. This is unacceptable. Where is there to be honest fundraisers. Who should we speak with regarding this dishonest program.
Moline, Illinois location...this place is terribly managed and has one good manager while the rest just gossip and hang out in the office on their phones.
The new hires are worse and worse. Current management has no clue how to run a company, with the exception TJ. He tries so hard and he's smart too but he cannot carry this establishment on his back as if he's Christ.
The rest of the managers hole up in the office and play on their cells. There is no accountability or structure. There is no organization. There is no line of communication between management and staff except with TJ. There are no rewards for doing extra and there are no consequences for not doing your part. There is no teamwork. This location makes it clear that they do not value us as employees or people. Its getting slower and slower every day. If I were the CEO here I would be doing some firing like yesterday, and put in place a few PROFESSIONAL MANAGERS. SMH.
The management at the Buffalo Wild Wings in West York, PA has informed its employees that the Servers can "steal" tables from other servers.. How can this be okay??
The Waxahachie Store is brand new. It sure didn't take long for the place to turn into a PIG stay!
Tried to complain thru the correct channels on their website also, but apparantly Buffalo wild wings is also clueless about how to keep the I website working properly. They have a "complaint dept" but ALSO refuse to even answer their phones OR return the call. SALLY SMITH, CEO, HOW ABOUT YOU DOING YOUR JOB INSTEAD OF LETTING THE PLACE RUN AMUCK????
When you first opened in carlsbad new mexico was good then service got worse then you bad mouth my mom cause she not eating and I am them go a second time and your server rather spend time with guy then serve customers I'm done with your restaurant and will never go back
I used to be an employee at Buffalo Wild Wings every time I asked managers to be trained they tell me they did not have time to train me that also cut my hours back 12 hours a week and April the system manager at Carl T Jones would let other employees sit in the office all the clock while they took their break I no longer work at Buffalo Wild Wings I got tired of fussing and fighting with other employees about training me my wife also works there and since I quit and walk out on them they're giving her a hard time if they don't stop harassing my wife I'm going to sue their mother f****** ass cause you're sorry pieces of s***and amy peek is not a good general manager
I recently visited your location in Sherwood, Arkansas on June 28, 2017. Having a limited amount of time for lunch, I decided to take-out an order of chicken tenders. I was advised by the hostess Kaitlyn that the food would be ready in 10 minutes. I arrived around 12:30 noon and promptly paid . The hostess said that i could take a seat on the bench while the order was being put together. After 10 minutes has passed, a waitress approached and asked if i needed anything. I told her I had placed a to-go order and I was just waiting. Since the order was taking longer than I was told, I asked to speak to a manager. The manager named Adam, approached and asked what was going on. Not one time did he introduce himself or try to see what ethe issue was with my chicken tenders. I politely explained to him that I hadn't got my food after being at the location a little over an hour. He responded that my chicken tenders would be out right away and would I like a discount and I have payed for the chicken tenders an hour ago. Just right after that, a waitress comes from the back and give me the chicken tenders. I told the waitress that I would like a refund because my lunch is now over and I have to get back to work to clock in because I only get an hour lunch so I don't have time to eat my chicken tenders anymore. Well thm arrived,e waitress went to the back to get Adam and he never came out. I started getting fustrated so I stopped another waitress and asked could she please go get the manager because I can't wait any longer I have to get back to work plus I need my money. Adam still haven't came out so I decided to leave my name and phone number and told the waitress I will just have to come back when I get off work at 5:00PM. I returned to the location right after I got off and specifically asked for Adam. When Adam arrived to the front , I politlely introduced myself and explained to him the situation and that I would like a refund on my chicken tenders. So Adam decides to go back aand forth with me that he couldn't give me no refund because he thought that I had ate the chicken tenders. I argued with him that I did not eat the chicken tenders and that I left them at the location. While arguing, I pointed out one of the waitresses that was still there from day shift and the waitress witnessed that I did not eat the chicken tenders and that I left the chicken tenders at the location. Finally, Adam decides to give me a refund after the waitress showed him the chicken tenders I didn't eat. I just want to let headquarters know that I was very upset because I work from 8AM to 5PM Monday thru Friday and I didn't get a chance to eat until I got off that day because of Buffalo Wild Wings. I would also like to let headquarters know that Adam is very unprofessional not one time did he apologize or try to offer me anything to make me happy. I guess because of my height he may have thought I was very young but I am 30 years of age and also have some health issues so I need to eat my lunch being that I don't eat breakfast all the time. With that being said, out of all the times I've been to this loccation I never experienced this problem. I will never eat at Buffalo Wild Wings again because of Adam.
Buffalo wings Complaint, Tacoma Washington near the Tacoma Mall Restaurant Manager that was on duty: Ethan Stout restaurant: 4219 S Steel Street Tacoma wa 98409 We arrived father's day evening at about 7 pm , waited 15 minutes, 3 tables had people at them most of the seating area was open, while the wait staff were joking around , visiting with one another and generally just hanging .out having a good time, ignoring the fact that they had customers waiting to be seated. waitress took wife's order, salad, then started to leave, had to call her back to complete the order, did the same to me. The music was so loud conversation was difficult. Salad arrived, it was old, wilted and was a very poor product, I would not have served it to anyone. I never did receive mine. Had to go find a waitress to get silverware for our table so she could even eat her salad. -I never did get my salad There were six of us at the table, our food did not arrive together it took forever to get served My Daughter did not get her food until we were almost done with ours, when it did arrive her salad looked worse than my wife's salad did, again the salad belong in the trash not a someone's table and her food was not up to temp. Again there was us and three other tables Ask to speak to the manager, It took him a while to get there, in the mean time some of the wait staff were pointing and laughing, completely unprofessional. over all : We have been to Buffalo Wings many times in Olympia and Silverdale wa and had a great time, then we went to the Tacoma restaurant. The wait staff seem to be having a great time running around joking with each other, they were standing around ignoring the customers , by the way there a lot of them there, maybe seven . I have never, and I mean never had that bad of an experience at an eatery. extremely poor service, in this case almost non existing and terrible food put on our table. Spoke to the manger he was kind of , well what can I do, he did comp the salads that could not be eaten, and my daughters sandwich. He has no control of the restaurant or the people that work for him, after our talk the staff continued their behavior. This shows a complete lack of respect for him and his position and your Buffalo Wings restaurant where they work.. This still cost over a hundred dollars. she was upset by that time she could not eat. my suggestions: 1. Replace the manger or re train so that he understands the importance of leadership and his role with your company. 2. replace most of the staff that were working that evening and re train new workers, most of time, if the workers have shown that attitude it's difficult to turn them around. Validate that new team members understand their work duties and responsibilities the each other, their management and to the company 3. if you need help in training let me know thank you, David Hockaday (hidden) (hidden)
Hello my name is Alexis I'm I recently visit the buffalo wow wings in Royal Oak Michigan on main street I spoke with the manager dairy that was on duty between 630 and 9:30 PM I was upset because I ordered a large traditional wings and then a snack size traditional wing when I got home I was missing four wings I call to inquire about my missing wings in my order Derek The manager on duty was very rude of handling the situation as a manager hung up the phone in my face because he felt I was wrong that I was not missing any wings I am a loyal customer that comes twice a week on your special day I asked him how many wings come in a large since I've been ordering a large order a traditional wings the Maxium that I have receive is 20 and the minimum I've have her see is 20 wings I call around to five other location of buffalo wow wings and spoke with their managers and they say in a large order of traditional wings comes 20 wings for Derek to handle the situation and see they're hanging up the phone and calling me a liar is so unprofessional and that is the type a manager you having represent in your company I will like to hear a call back from corporate office of this issue or a full refund of my order (hidden)
is there another number to call to speak to a live person at the corporate office of buffalo wild wings?
I worked there and need employment dates!
Hi my name is Keisha Davis I'm sitting in Buffalo Wild Wings right now been here for 30min they brought my food out and it was cold so sent it back so I guess I will have to wait another 30min and when I spoke to the manager he got a nasty attitude with me this is my first and will be my last time coming here I hate shitty service!!! Especially coming from a manager!!!
My wife and I were at the Buffalo Wild Wings in Bailys Crossroada Falls Church area this past Tuesday night and two guys started a fight with each other picking up chairs and smacking the heck out of one another. I have never seen a manager jump in the way to protect people in harms way. He took an elbow to the side of the face which I dont even think he knows it hit him because he jumped infront of a flying chair that smashed his legs up pretty good. The other manager was able to grab the other guy and they broke it up. My concern is for the manager that did everything he could to protect others in the near by area. He was limping away pretty noticably. A lot of people were thanking him for protecting them. Im just curious how he is. If he is any longer working in that Buffalo Wild Wings because he hasnt been back. Ive been trying to see at night if he is still working after that because we have a little collection of money for his bravery. Guys like that do not come often unless he is former or current military.
I was injured January 10, 2017 in you Summerville Branch Buffalo Wild wings. I was released from the Doctor on March 27,2017 and it is May 9th and my claim has still not been settled. My name is Mary Sweat , 110 Lingos Drive Summerville SC 29483. My phone number is (hidden). The West field Insurance Company Agent Name : Linda Kreider Claim # (hidden)4. Her phone number is (hidden) X 4716792. They are questioning a Wreak from 2010 which I was stopped at a red light and ran in the back of by a woman that didn't even see my big Buick. This has been 7 years ago. I was eating dinner at your restaurant on January 10th and was hit twice in the back of my head and side my head with a basket ball with was being thrown behind my head. I notified the waitress and she talked to Manager and told him I got hit and he told her to take 15% off bill. I suffered for two months with severe headaches & neck plain .before I got relief from this injury. I would like to get this claim settled with having to seek other resources but I am getting frustrated. Can you please look into this claim I have filed all necessary documents on my end.
110 Lingos Drive
Summerville SC 29483
I was injured January 10, 2017 in you Summerville Branch Buffalo Wild wings. I was released from the Doctor on March 27,2017 and it is May 9th and my claim has still not been settled. My name is Mary Sweat , 110 Lingos Drive Summerville SC 29483. My phone number is (hidden). The West field Insurance Company Agent Name : Linda Kreider Claim # (hidden)4. Her phone number is (hidden) X 4716792. They are questioning a Wreak from 2010 which I was stopped at a red light and ran in the back of by a woman that didn't even see my big Buick. This has been 7 years ago. I was eating dinner at your restaurant on January 10th and was hit twice in the back of my head and side my head. I notified the waitress and she talked to Manager and he told her to take 15% off bill. I suffered for two months with severe headaches & neck plain .before I got relief from this injury. I would like to get this claim settled with having to seek other resources but I am getting frustrated. Can you please look into this claim I have filed all necessary documents on my end.
Page2 continued..The manager Dan kept telling me I'm the problem and to avoid more incidents my orders will be reviewed. I said that was fine but I'm not the problem, he's giving bad service and instead of callung customers liars for their bad service he should spend some time in the store...he got closer in my face and said let me tell you something, i told him i dont know who he THInKS he is but I didnt have to listen to him. I turned away. He steps close again saying listen to me, I say You cant tell me what the fuck to do I don't have to listen to you and side step him and continue to leave. He follows me out saying listen to me, listen to me and start yelling nooooo iiiii donnttt have to listen to you!!! I'm outside the bldg and half way to my car and he is still yelling listen to me listen to me, so i yell back to him over and over " stop following me" but he didnt stop. He follows more and he yells since you dont want to listen to me and you cussed at me you are no longer welcomed to my location! I'm at my car and tirn around and yell whay i didnt cuss you i said you can't tell me what thefuck to do. He said I still used abusive language to mngt & I'm not welcomed there. I yelled at him who gives a damn he doesnt care about customer service anyway otherwise he wouldn't have been so hostile and controlling from the beginning and then stalked me to my car. Dan Salisbury is not mentally stable. He's crazy & should be evaluated. He isnt customer oriented. Unprofessional!!!
Page 1--This location I had 3 times of bad service. 1) Dec 24th for which I was disrespected and an order called 35 mins prior was not done and I still had to wait for the manager to go in the back to prepare it, for that I was mailed discounted cards. 2) In Feb I made an order that was discounted $5 off for an average 15-20 min order that wasnt ready until 45mins later and 3) approximately 2 weeks ago I made an order that was requested to be extra crispy and all flats. I didn't complain that it wasnt crispy..I resolved I'd could put it in the oven...but when I saw that it wasnt all flats...I called and expressed yet again disappointment that my order is wrong and that the cashier asked me " You don't need your change, do you?" I was told by Trevor a manager he could replace my order free. I declined, he offered to mail a couple discount cards, I accepted. 2 weeks later no cards arrived. I expressed disappointment that mngt lied about the cards. I received a message from Dan saying they were mailed. They were not. I spoke with Liz who offered that I could pickup some cards and I did. Today Apr 25th I made a pickup order. My transaction was fine. The mngr Dan says that all my orders will be reviewed with me, I agreed they should. He adds that he doesnt believe "everytime" there's a problem. I counter there hasn't been "everytime" and I order every week. Dan said that I have a problem. I said yes the occasions ive had bad service...and i proceed to tell him each time..contd...
Did today make you feel like a big boy Dan Salisbury manager at the Cheyenne Wy location! You are no kind of man being hostile, yelling, intimidating & following a exiting female customer out of the building to her car! Dan was out of control and i did not feel safe!!!! You are not mentally stable! Your security footage will prove that...Cheyenne WY manager Dan Salisbury is a hostile little man thay called himself trying to confront a woman, instead of listening to a paying customer that comes in every week for years, even despite the specific 3 incidents that i complained about the bad service at the location in Cheyenne, WY .The manager Dan Salisbury kept telling me he didnt believe there was a problem every time i come in and to avoid more incidents my orders will be reviewed with me at the time of pickup. I said that was fine but it hasnt been everytime only 3 times ive had extreme bad service. instead of calling customers liars for their bad service he should spend some time in the store...he got closer in my face and said let me tell you something, i told him i dont know who he THInKS he is but I didnt have to listen to him. I turned away. He steps close again saying listen to me, I say You cant tell me what the fuck to do I don't have to listen to you and side step him and continue to leave. He follows me out saying listen to me, listen to me listen to me and i started yelling nooooo iiiii donnttt have to listen to you!!! I'm outside the bldg and half way to my car and he is still following me yelling listen to me listen to me, so i yell back to him over and over " stop following me" but he didnt stop. He follows more and he yells since you dont want to listen to me and you cussed at me you are no longer welcomed to my location! I'm at my car and turn around and yell what i didnt cuss you i said you can't tell me what thefuck to do. He said I still used abusive language to mngt & I'm not welcomed there. I yelled at him who gives a damn he doesnt care about customer service anyway! He had already said my orders would be reviewed and i agreed....so why did startwith theyou listen to me missy attitude? And then following me to try to make me listen to him yell at me wasnt going to happen! He is an embarrassment to the brand!
RT @BWWings: RT if you think wings are the greatest food on the planet.
RT @WholelottaMike: About to feast with @Jspive10 at @BWWings
About to feast with @Jspive10 at @BWWings