Information, reviews and public commentary for US companies

 

Buffalo Wild Wings

Rating
0.72028
Web
www.buffalowildwings.com/
Address
5500 Wayzata Blvd. Ste. 1600
Minneapolis, MN
55416
Contact
Sally Smith
Role
President CEO and Director
Phone
(952) 593-9943
Fax
(952) 593-9787
Employees
21,000
Twitter IDs
@BWWings
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Katie - 6 h 24 m ago

1

I picked up an lunch order for my office in Woodridge, IL and had the unfortunate luck of finding a screw in my Chicken Buffalito! I called the location and the manager said he would refund my food order.... Will not be dining there again

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Andrew - 2 d ago

0

I called in a order at the Little Rock Arkansas BWW on Cantrell I show up 20 minutes after I called had to wait 15 minutes for them to not have all my food ready. I had to wait another 30 minutes to get the rest of my food. This is outrageous. The Little Rock location has been horrible for months your corporate needs to come get things in check because ever time I come here it's horrible service. I will no longer be coming here

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Erica - 2 d ago

Location: Indianapolis, IN. Willow lake place 46268

I got to B-dubs at 8:00pm to watch a game and enjoy the famous wings! I end up getting my food at exactly 9:40!! Which is RIDICULOUS! The manager not even once came out to see what was going on. The waitress was trying her best. Always smiling and apologizing to every table. This was a horrible service! I do hope corporate does takes this into consideration. I'm not asking for free food or none of that. I just want corporate to hear about this restaurant and take action! It's really ridiculous!

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NotHappyFirstBadReviewForAnyRestaurant - 3 d ago

0

This has been the worse BWW I have EVER been to. Smh. We came in and stood in front of the host stand for about 4 minutes til we got noticed by someone whom wasn't the first one to see us there. There were two other servers that just stared at us and not even say "someone will be with you in a second " .

When we finally got sat we wait another 10 minutes to be noticed by our server. She was dealing with two booth ! And not once did she stop by to acknowledge us. I gave my husband 3 more minutes to leave if she didn't get to our table but she did so we stayed. Our kids only have 20 minutes to use the tablet so we started a timer , but when we notice that it was already 25 minutes and our food was not out we decided to keep it til we got our food. Mind you we started the timer 15 minutes late. So by the time we got our food it was already 37 minutes wait plus the 15 minutes that we didn't time! The wings were so dry because they had been seating at the window for so long. The fries were lukewarm and so were the wings. We didn't have time to return them since the kids and ourselves were so hungry. Not once did we see a manager walk around or approach our table since our food was taking forever to come out.

After we got our food we only got check in once and that's when she was on her way to drop off the check. So disappointed. Don't come to this facility ! & to get our drinks which was just sodas took another 8 minutes After we had place our drinks.

Would not be back here ever again !

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Joe - 10 d ago

0

No way my son and his girl frend went to willoughby wild wings had a two hr wait she found plastic in wings manager was rude to them when he was shown this this guy should be let go I'll never go to your store again !!!

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K&E4ever - 12 d 12 h ago

0

Corporate, Let me start off by saying I love your food! so we live on the east coast and went to a very nice area in Williamsburg twice to your restaurant there in the Newtown area. The first experience was that my husband ordered the giant large nachos and ask the waitress if it was really a large order because needs a lot of food. it wasn't he left there still hungry and we went to get him food afterwards!we still paid! The second time which was a few weeks ago we went and ordered our normal that we usually share at the Newport News restaurant the waitress was so sweet and we ordered 9 Asian zing mixed traditional and 9 medium house buffalo all drums and a regular fries the order came out fries look and tasted great our 9 and 9 were 14 med and 4 Asian zing they were all mixed traditional . my husband went to tell our waitress she immediately order my other 4 and when she came to bring them she said that it was policy to take back the other four. we were like WHAT!! SOMEBODY MESSED THE ORDER ALL TOGETHER GIVING US THE WRONG FLAVOR FOR 4 OF THEM AND MY HUSBANDS WERE ALL MIXED NOT DRUMS! We ask her what they were going to do with them and she said sometimes we eat them or just throw them away! So I pick them up with my fingers and put them on a tray that she brought to get them! So I said does the manager know this and she said YES it's our policy!!! OMG really!! So we ask to talk to the manager and he said basically that she handled it wrong but that she should have taken all our food back and made us wait another 25 minutes before eating our dinner that was already there just needing adjustments! He argued with me about the right thing to do for about 5 minutes! As far as we were concerned after mesing up our order that by ther waitress bringing the other 4 our that we were square!!! Nope !!! terrible Manager he needs to be retrained !!! We will still eat at the Newport News but never again at the Williamgurg one!! oh and the little waitress got in trouble for doing what she thought was right at first!! We were charged full price and I left with an upst stomach from the stress!!!

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Juliana fildisis - 12 d 17 h ago

2

Hi so I've been coming to Buffalo Wild Wings for years and I was at a bar on western and Howard in Chicago I'll on oct 9th at night and 3 employees from Buffalo Wild Wings wearing the jerseys and said they were from there said they don't serve Green Bay packer fans even though nothing was said to them so I didn't know that Buffalo Wild Wings discriminates towards Green Bay packers I am very upset and angry

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FireHaywardManager - 13 d 40 s ago

0

I have been a long time customer of B-Dubs, and this is nothing against the company itself, but more so a specific location in Hayward, CA. I mean, my God, the service here is horrendous. I'm surprised to be honest that it's even open.

This usually unfortunately is the only location we go to because it's much closer than the others, however, they constantly run out of ranch and then charge us for it...they're rude as all hell...they offered me a small soda for free after I've been waiting here for a fucking hour on a small order. They even told me it'd be ready within 10-15 minutes, and yet here I am, an hour later, still waiting! The thing is, this isn't the first time this has happened. Repeatedly, I have had to pay for extra ranch (like all they could afford to give me was 3 for a 40 wing meal), I have had to wait over an hour for my order to be served multiple times, the management and their employees are beyond a shadow of a doubt, the WORST customer service I have ever encountered, out of all the restaurants I've been to in my life...WOW at B-Dubs of Hayward! Been a customer for over 10 years and this is the service I'm given. I'm not expecting you to jump thru hoops for me, I don't mind paying for a meal, but this is ridiculous. Someone at that location needs to step up or step off.

Honestly, while I love your food and your sauces, it kinda makes me wanna just fall back on some other chicken wing place like KFC or whatever. Very poor, shitty service at this particular location. It's been over an hour and I almost bet dollars to donuts, my food will be hard and cold, with little to no sauce on it. But hey, thanks for the offer on that free small coke! Sure makes up for all the shitty service and sauce-less chicken I waited an hour for.

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MacAndZoey - 13 d ago

0

I'd like to add that when I asked for the manager's on duty, the girl who answered my question (who seemed bothered by my question), simply told me "Zoey and Mac. They're both here." So, there's your two shitty managers, whatever their last names may be...Zoey and Mac are the acting managers on Tuesday, October 9, 2018 at the Hayward location on Hesperian Blvd. Do your job and hire REAL customer service people to handle their roles. Apparently it is FAR beyond their reach. I work as an executive life coach for high end clientele worldwide...THIS IS NOT how you treat your customers and this is not how you handle situations like this. -5 stars on customer service, -10 on management skills.

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Arie - 14 d 7 h ago

0

We had a party of 11 and the service was so rude. The server had no personality and when we asked for ranch she rudely said "I came around and asked who wanted ranch..." that was so pointless to say. The manager Dan had a nasty attitude when we complained about the time. It was 25 minutes until we got our food and he was not caring at all. He said the food was hot and just came out and it was cold and someone chicken was not fully cooked. It was over all a disaster and we will not be coming back here.

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Dave marcus - 14 d 10 h ago

0

General manager John Jones is of no help when you ask him about anything. He passes everything of to his other incompetent managers. Bartender was the only one looking like she was working

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Anonymous - 16 d 9 h ago

0

Nobody answers the operator line on the corporate number. Hmm.

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FV - 16 d 20 h ago

0

Location Houston TX

Westimer and Royal oaks club served alcohol to minors!!! Waitress never carded our table and when I spoke to the manager she said all her team members carded. Very untrue, since our table was not carded!!!!! Corporate pls look into this ASAP!!!!!!

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Amy Simpkins Watne - 19 d ago

1

The location in Thornton, CO is horrible! The bartender seemed to be the only one providing good, in fact exceptional service. First, waited ten minutes at the table before even hearing from anyone, then waited another ten minutes to receive a draft and soda. The bartender is the one who checked on and got our food after 45 minutes of waiting with no word from our server, which then turned out to be cold and very unappetizing. The server then said to me when I approached about the wait, "I'm the only one working this section, like you care". Now his section had 9 empty tables (7 of which needed cleaned off from previous customers) Needless to say, we walked out without eating more than a bite. This is the first time we tried BWW, and will definitely be the last. I will also be sure to pass along to anyone to steer clear of your restaurants.

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Ken Avery - 21 d ago

5

Oct. 1, 2018 I LOVE Buffalo Wild Wings! Love? Did I say love? It's more than a simple love of a great foot, it's always a deep, enriching experience when I visit my favorite restaurant: Buffalo Wild Wings in Tupelo, Miss. And to prove it. Below, please read my idea for a new ad campaign for Radio or TV. Thank you. Oct. 1, 2018 Buffalo Wild Wings Corp. Offices Att: Marketing Sirs: I have been a huge fan of your company for years. In fact, when I am visiting in Tupelo, Miss., I make it a point to eat at Buffalo Wild Wings especially for those super-delicious hotwings with that wonderful Blazin' sauce. I am sending you this draft of an advertising campaign that works in reverse. By that I mean, every retail business in the nation is always spending untold millions on all big advertising outlets (CNN, Fox, etc.) to promote that customers pay them a visit and they dress their TV or radio campaign with a sporty-look, flashy music, and of course, photos of the delicious Buffalo Wild Wings food. Below, I have written a feasible idea of what I am talking about entitled: "Reverse Customers." We see this guy in the mid-20s, finishing his favorite menu item on Buffalo Wild Wings: the Hotwings--the camera captures the happiness in his face as well as his eyes that are closed as the voice-over begins . .. -------------------------------------------------------------------------- You've finished the very last tasty, delicious hotwing that you always ask for at any Buffalo Wild Wings, and then it happens. "That" feeling that begins to hit you as you see an empty plate that once held your hotwings. Sadly, you slowly walk to the cashier to pay your bill, which you consider a personal investment thanks to the wonderful food that Buffalo Wild Wings offers seven days a week. You are now very sad as you see other customers enjoying their food, because now it time for you to head to work (or school). Yes. You are almost in tears for having to go back home or work. When you always come through the door of Buffalo Wild Wings, a smile automatically turns on your face because you always know that no matter if you are alone or with your family, or group, will be served by the most-friendly service team in the food industry. And that food . . .no adjective can describe just how delicious the food is at every Buffalo Wild Wings restaurant . . . But now, it is time for you to fight off the sadness and start looking forward to your next visit to Buffalo Wild Wings. (the actor smiles right now as he reaches his car) he says, "See you tomorrow night . . ." Voice-over: at Buffalo Wild Wings. You never really want to leave . . .ever. ----------------------------------------------------------------------------- I am going to give you this rough draft, but I am in some financial help thanks to some unpaid medical bills, so you can have this copy for $2100.00--of course this is negotiable. Thank you for reading. Sincerely, Kenneth Avery P.O. Box 201 Hamilton, AL. 35570 email: (hidden) 1(hidden)

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Anonymous - 21 d 7 h ago

Buffalo Wild Wings in North Brunswick horrible with servers. Completely DENY my requests to watch specific sports games.. NY Mets (due to Yankees playing) - major Mets fan for 40 years and want to watch games on Big Screen but constantly denying each time I go... HORRIBLE. I am thinking on going to OTHER SPORTS bars in area due to this. PLEASE FIX ASAP!!!! OTHERWISE WILL FIND SOMEWHERE ELSE TO GO

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Kelley03 - 29 d ago

0

Went to dinner for my son and nephews birthday. A party of 11. Another party of 10 say down 15-20 minutes after us. Their food came out before ours and when we asked the waitress were our food was, she got ignorant. Than refused to come back out and serve us. We had to request drinks from the hostess. After our food was brought out by other people, we were left with no server. Had to get up and get our own drinks. We explained our frustrations with the store manager yet he did not care! Than on our way out our serve gave my husband the middle finger!!!! When asked for a corporate number they gave us a card with a phone number for Walmart! This was a joke to them and ruined our families dinner'

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Bobbie - 24 d 49 m ago

The Buffalo Wild Wings in KCMO and Liberty, Mo are terrible. The staff are rude as hell unless ur a male. I seen it myself they look at the woman dirty and sit at the males table to laugh and joke. Wings are always under cooked and when u let the staff know they want to be rude about it. The atmosphere sucks, they gossip about customers and there peers.

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Anonymous IL - 29 d 23 h ago

0

BERWYN IL-

Manel Krause is the reason I am no longer a regular. What a shame that one person in management can drive so many people away and corporate not see it or care. Besides how she don't attempt to know who her regulars are but how she treats her employees, caught her several times rolling her eyes as she walked away from them when most of the time they needed help or someone complaining to them, her little soldiers are no better walking behind her like puppies what a shame that anyone should ever be exposed to that kind of behavior.

As you might know I am no longer a regular because of her, maybe she needs an empathy class or how to talk to her employees if she is going to continue to be a manager. My favorite crew (server,bartender,hostess) are never really there assuming it's because of her.

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Russell - 29 d 5 h ago

1

I ordered my order of $60 at 1:pm for pick up at 2:pm. We didn't receive anything till 2:30pm. We waited there for 30 mins when they kept telling us it will just be a second.

Our wings are not hot what so ever and our onion rings are extremely cold. This is not the first time we had issues here. Very unhappy with food and service

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Steve - 29 d 7 h ago

We travel all over th country and often visit a BDubs to watch football. We are currently in Morris, Illinois and its the first time I've been in one where they are playing music instead of having the atmosphere of a game on..

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Alan - 30 d 1 s ago

1

Ordered several items from the Glendale-Milford Rd location in Blue Ash (just north of Cincinnati) to be delivered by DoorDash. Nothing complicated. Receipt in bag was corrrect, but the cheesy potato wedges were left out in place of extra boneless wings. I called to see what had happened or if anything could be done to resolve the issue. The first gentleman (can't remember his name) said it was DoorDash's fault. I then spoke with Savannah and she was very nice and helpful and got a manager. Lindsey (the manager) listened to my concerns and also stated it was DoorDash's responsibility to check the order before leaving and when dropping off the order. I understand this logic but the staff took NO responsibility for the problem. DoorDash does not get the order together and put it in the bag. Furthermore, I don't want DoorDash opening every box to make sure it's right!! That's Buffalo Wild Wing's job!! Very disappointed with the service from the manager and the employees at this location to not at least admit the mistake and find a way to correct it.

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Concerned - 30 d ago

Having Dinner with the family at the Madison Rd. Location here in Cincinnati. We watched as a server obvisiously high on something continued to take orders and mess them up all the while running and twitching throughout dinner. It's sad when you have to watch this individual fail over and over taking orders and seeing the other patrons noticing her twitching and constantly moving and flipping her hair all over. I know one customer contacted the mgr, But 30 min. Later she is still here and doing her thing with the other customers. Pretty sad if you ask me, this girl needs help...bigtime

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Cindy M - 31 d 5 h ago

0

I have attempted to dine at the Buffalos in Oxford, MS 3 times in the past month. The first time the specials were different than the one in Millington, TN. We get by one boneless wigs get one free. Oxford didn't have that. We left. The next week we went in to purchase Asian Zing. After 15 minutes waiting for an answer, we we told they were out. We left. Yesterday we went to eat for my birthday. We sat at the table for 15 minutes. Nobody came to greet us or take our drink order. The place smelled like it had been wiped down with soured water. Fed up, we left. I will not be returning to the Oxford, MS location! Terrible !!!

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Anonymous - 32 d 23 h ago

We just left Buffalo Wild Wings location in San Jose California due to NO SERVICE. We were seated and proceeded to wait for 20 minutes with no service. We one came to take our order or even offer us drinks. We left extremely upset. Wasted 20 minutes of our lives when we could have been eating somewhere else. Never again. I will be calling tomorrow to file a complaint with the manager.

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