Information, reviews and public commentary for US companies

 

Buffalo Wild Wings

Rating
0.859375
Web
www.buffalowildwings.com/
Address
5500 Wayzata Blvd. Ste. 1600
Minneapolis, MN
55416
Contact
Sally Smith
Role
President CEO and Director
Phone
(952) 593-9943
Fax
(952) 593-9787
Employees
21,000
Twitter IDs
@BWWings
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I told raven the bartender that i wanted well vodka and grapefruit and vodka tonic and she gave me Call Vodka. She never told me her specials-we found out from tge hostess later that day. I often waited 30 minutes for my drinks. She gave cold G-686203 is your Google verification code. 2x. She argued with me at the end of our time there about all this. The manager was introverted and provided no help OR APOLOGIES. FROM THE LOOKS OF YOUR REVIEWS THIS EMAIL WILL NEVER GET HEARD AND UR BZ WILL KEEP DECLINING. - 4 d 16 h ago

1

I told raven the bartender that i wanted well vodka and grapefruit and vodka tonic and she gave me Call Vodka. She never told me her specials-we found out from tge hostess later that day. I often waited 30 minutes for my drinks. She gave cold G-686203 is your Google verification code. 2x. She argued with me at the end of our time there about all this. The manager was introverted and provided no help OR APOLOGIES.

FROM THE LOOKS OF YOUR REVIEWS THIS EMAIL WILL NEVER GET HEARD AND UR BZ WILL KEEP DECLINING.

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Tomasz - 12 d 18 m ago

5

Dear Sally Smith,

I have a business offer, how can i contact you directly?Any email?

Thank You

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Anonymous - 5 d 6 h ago

She doesn't work for Buffalos anymore. She was essentially kicked out of the company, I heard.

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Anon. - 5 d 6 h ago

0

Something needs to be done at the location in Olive Branch, Mississippi on craft goodman road. All but a select few of the employees come to work high and smelling like weed and they do not focus on their jobs. They stand around on their phones, cuss, and TWERK in front of customers. And management is very well aware of this. An employee even had weed in his pocket and was walking around the restaurant seating guests and standing at the front door, all while management knew. Employees will go out to the smoking area outside of the patio and smoke weed for 45 minutes while they are on the clock. One of the servers even sells weed to one of the managers and this same employee came up to this location selling edible drugs like brownies, cookies, etc. Managers will sit and drink with guests while they are on the clock. They will make fun of and mock employees when they make valid complaints or requests. They hire and promote people who are extremely unqualified and have no social cues while they hold back and do not recognize employees who follow the rules, come to work SOBER and do their job effectively. I don't know how many times it will take for employees to contact corporate about these problems until they act on or investigate these complaints. If you're interested in going to this Buffalo Wild Wings location, I highly suggest you to chose another.

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James callihan - 6 d 5 h ago

0

Pikeville KY is one of the worst restaurants I have ever been to.service was bad ,a a bunch of high school girls standing in a group gossiping about other girls that worked there and not caring for their job. Messed up on our order and didn't correct it. Called back to complain and ask for the manager and the girl wanted my full name and reason why I wanted the manager. Was really persistent I tell her why I needed to speak to manager. Put me on hold and another young lady answered that I don't think was a manager, but I told her the story and she said the reason we got bad service and the wrong food was because they were not busy.lol .said because of snow not many customers and that's why we had a bad experience. Funniest reason I ever heard. I travel a lot and been to buffalo wild wings all over the USA and after this and trying to get hold of corporate with no luck I am done . I will not go back to any buffalo wild wings. Good luck to them.

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Mike - 6 d 7 h ago

0

Well seems their ratings of a one star pretty much matches what they represent. They allow employees to wear cloathing that have the work FUCK on it and the manager played dumb or doesn't care. Sent messages to the review area on their web site and on Facebook who never replied for any kind of apology. My son was with and I thought I'd was a family establishment. Guess not!!!

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Anonymous - 12 d 16 h ago

0

Cheyenne, WY General Manager is completely disrespectful and doesn't care if you have an issue regarding your order.

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Anonymous - 13 d ago

Your service sucks you need to works on you service to you. Costomer I would like to here from you or I am going too blog on the. Internet how bad your service is.

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Waiting for wings - 13 d ago

My husband loves the wings but the service is poor for carry out. I am at store number 3650 and placed a walk-up order. We order 3 items, (15 wings, side salad and street tacos) was told 20-30 minutes wait....its been more than 60 minutes and counting. Didn't offer anything for the extra wait time nor apologize for the extended wait period. Since we been here waiting we have seen numerous carry out orders come back because something wasn't right. We also notice that ppl who were seated AFTER we ordered were getting their appetizers and meals. We now believe that because you have our money we are not a priority and can wait!! Thanks for the wait!

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Robert Wilson - 13 d ago

0

The online ordering system is not a successful business operation....there is no final confirmation that you order has been processed so you're left wondering if it was accepted. Well turns out it wasn't and we were forced to wait another 20+ minutes for our order to be entered and made... And upon arrival at the Kalamazoo Michigan location the attendant behind the desk was hiding under the desk like a child....what kind of management do you guys have that allows this pathetic showmanship for your brand.

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kk - 13 d 19 h ago

1

We arrived at Buffalo Wild wings in Eastvale at 6:30 Pm on 01/05/2018 for dinner. 2 couples were ahead of us to be seated. we saw an empty table and waited behind the dirty table for someone to clean it. 3 servers passed by and made eye contact with us and were kindly asked to clean our table. Each server said they would be right back. no server came back to clean the table. meanwhile, 3 other couples found dirty tables and waited patently behind them for them to be cleaned as well. Each of the couples who arrived after we did, had their tables cleaned before we did. A waitress named, Lauren, came by and we asked her to send someone to clean our table. she said she would send someone. We asked to speak to a manager. approx 7 minutes later the manger "mo"/manuel" came to our table. He listened for a couple minutes. He then said,"Take a shot!" and left. Lauren came back and said she was not the server, but the tall girl with the dark hair in a bun was. lauren then proceeded to say, she would be our server for the night. We ordered finally, ate, then received our check. NO sorry by Lauren or the manager "manuel"/Mo" and no discount received on our check for the poor service. we are disappointed by the service and the manager "manuel"/"mo". will not eat there again!

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kk - 13 d 19 h ago

1

We arrived at Buffalo Wild wings in Eastvale at 6:30 Pm on 01/05/2018 for dinner. 2 couples were ahead of us to be seated. we saw an empty table and waited behind the dirty table for someone to clean it. 3 servers passed by and made eye contact with us and were kindly asked to clean our table. Each server said they would be right back. no server came back to clean the table. meanwhile, 3 other couples found dirty tables and waited patently behind them for them to be cleaned as well. Each of the couples who arrived after we did, had their tables cleaned before we did. A waitress named, Lauren, came by and we asked her to send someone to clean our table. she said she would send someone. We asked to speak to a manager. approx 7 minutes later the manger "mo"/manuel" came to our table. He listened for a couple minutes. He then said,"Take a shot!" and left. Lauren came back and said she was not the server, but the tall girl with the dark hair in a bun was. lauren then proceeded to say, she would be our server for the night. We ordered finally, ate, then received our check. NO sorry by Lauren or the manager "manuel"/Mo" and no discount received on our check for the poor service. we are disappointed by the service and the manager "manuel"/"mo". will not eat there again!

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Art Gallegos - 14 d 1 h ago

Clovis New Mexico location doesn't fix the NTN trivia games.Me and several friends play this game when we go out of town at Wild Wings, but this location hardly has games on due to managers not knowing how to set the system on and ignoring our request to get it fixed. We use to go there an average of three times a week but haven"t returned since before Christmas because it has not been fixed.Between three of us we spend $100.00 a night and it might not be a lot but it was 2-3 times a week and we have other groups that want to go but since we can't play we don't go. If this can be resolved, we will go back to this location and be regular customers once again.

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Richard Leedy - 18 d ago

0

Online ordered today at 5:49 pm. Order said to be ready at 6:10 pm. Arrived at Sylvania OH. store at 6:05, promptly paid cashier 57 dollars and change, sat and waited while several other patrons paid and received orders. 6:25, cashier said she'd check on order, approximately 6:30 cashier pulled order from warming locker and explained someone had put it there and said nothing. I expressed my disappointment and she said she could have order redone. I said I would like to speak to a manager. Manager Nick apologized and I said if this was the first time it would not be a problem but it's second.

Cheesecake bites were warm, I had ordered soda and yet they wanted to send me on my way without it. People make mistakes and that is why I ordered online the second time. I will not return to this location again sadly. Nothing against the food but you must try harder to please your customers.

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Anonymous - 19 d ago

1

Bad training of staff

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Anonymous - 20 d ago

Id like to speak to someone in corporate office that can help me or point me in the right direction on how to go about making a complaint about management in the store i work at.

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Wfam - 19 d 7 h ago

Good luck. Im still trying

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Wfam - 19 d 7 h ago

Awful. Cant reach anyone to complain but they will put up on line supposed accomplishment

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Amanda - 20 d ago

0

Fayetteville Tn has the worst Buffalo Wild Wings I have ever experienced. They advertised the fight on their website and upon arriving I was greeted with a horrible attitude when asked about the fight. The young girl looked very unkept and clean. So at this point no fight, tried to order drinks no draft bud light, ordered a different beer, went to order food and ordered mini corn dogs which they were out of as well. We then decided to leave. Our sweet little waitress was so embarrassed, I thanked her dearly. Clearly this wasn't her problem, it's defibetly a management issue!

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Steven - 20 d ago

0

https://m.facebook.com/story.php?story_fbid=(hidden)437866&id=(hidden)15481

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Shawngtully@ yahoo.com - 21 d ago

0

Tyler .tx I waited 1 hr and15 min for a burger. Not cool .. still wasn't right after I told them my food is cold what is going on here. Do y'all need help in kitchen. Try a temporary service to get employees

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It doesn't matter - 21 d 20 h ago

0

I'm an employeee at Buffalo Wild Wings in Sugarhouse (salt lake city, Utah) and the management here is so toxic, I'm hardly even comfortable enough to come in to work. All the same the employees know what is going on around them. But the management definitely chooses favorites and who to pick on. I understand what management is supposed to do. But it does not involve micro managing myself going to the bathroom, grabbing my medicine from my car, etc. I've worked at 3 other BWW's but this one by far is the most scattered and un developed. I refuse to explain why I need to take a nerv blocker at a certain time every day just because it's a 303 second walk to grab it out of my car if I forget it. I have been working with this corporation for over a year and they have not offered any advancement opportunities. And also let people who have been here less time than I jump ahead of me just because they have been at the store for longer. I don't want to even bother writing anymore about why this place has ruined any of my credibility to move up the ladder of career opportunities. The management took this and turned my career into a dead end job for me. I hope something gets done about this store, because it's not fair having to deal with this much anxiety 40 hours a week..

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Lavon Pratt - 22 d 19 h ago

5

Hello my name is Lavon Pratt I would like to thank scoot gossaman Manager of the BWW of White Marsh mall for correcting the mistake of his co worker. An for giving me fast and excellent service. I would recommend this location as long as he is a manager

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Snookiee - 24 d ago

3

I Just Couldn't Believe I Called The Buffalo Wild Wings In Lafayette Indiana and Was Told a they Ran Out Of Traditional Wings. So unprofessional

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smedley mirkin - 26 d 6 h ago

0

For the very first time at checking the balance on a gift card sent to us for Christmas, after hassling the form and all, we were told we had reached some kind of request limit and could not be told. That makes it look like our fault, when I reckon you guys may be just busy with the seasonal overload. Not cool. Then your website's feedback form did not seem to work after the additional hassle. Get professional or get gone.

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