Cable One is the worst. I have been trying to get the internet for 2 weeks. The technician continues to lie and says he went to my home and also said he called but he has done neither. Then they tell me they can't setup another appointment for another week which is insane. I just want my money back and forget the service. They have the worse service and technicians.
Cableone is absolutely the worst customer service I ve dealt with maybe ever. The data cap crap they are pulling is rediculous. They send out the only notice that it's the 3rd time you've gone over and they raise your bill . They tell you they sent warnings but they didn't . I was then told I have to pay higher bill (500 gb )for 3 mos. then I can go back down it now that it's been 3mos I'm told I can't go over 300 bytes for 3 mos or I can't go back to my previous plan. So let me see if I've got this right. Cableone is forcing me to pay for the 500 plan but I can't use it or else I can't change plans? I'm paying for it I should be able to use all of it if I want and it shouldn't affect if I want to change plans! Since when does a paying customer need to PROVE anything to a business to use their service!! I don't work for you, you work for me. Hence the paying you for service part! I had 2 accounts home and business . I've already cancelled my business service and now I'm canceling my home account. I'd rather have nothing than continue to be raked over the coals by cableone. I'm also encouraging my friends and family to do the same. Hopefully others will follow suit and cableone will have to be accountable for this stupidity . I see that it's not just in Idaho so I hope people see this post and think again about using cableone.
Horrible customer service. Internet data caps, like they think they are a cell phone provider. And I did I mention absolutely the worst customer service I have ever dealt with.
i wish to avoid disconnection... I'm scheduled to be disconnected on may 30th, 2017.. I'm a single dad on a fixed income..i get paid ssn on may 2nd and can pay the full amount..i am past due 76.00...total due 274.00...my service is 242 McDonnell ave apt A-5 Biloxi, MS 39531..Local customer service hasn't been very helpful..i appreciate your assistance in this matter... thanks. I have been a loyal customer for many years..
Not sure why I'm doing this since the monopoly that is CableOne doesn't care. I have to vent! Apparently due to their reported 4th quarter losses Cableone increased our rates earlier this year. When I called to complain, I was told "more channels will be added." Not the case. Instead, in our area (Boise, Idaho) on March 1 we lost three prime, popular channels (GRIT,GETTV, and H&I), which were replaced with one channel that is hours of infocommercial and other nonsense, some strange cartoon network, and I've yet to figure out the other's purpose. Obviously, the replacement channels cost CableOne next to nothing; those that were removed were entertaining and, despite the cost increase, though still unhappy with the price increase, I might not be complaining now. I'm disappointed; I'm angry; and I'm definitely for the first time looking at other options, which CablleOne knows are limited. Not being able to speak to anyone in Corporate is ridiculous! Who does that? It must be horrible to be an employee of this louzy outfit!
Amen!!!! Go to another carrier
I pay my bill in full every month although each time I receive my bill the price increase every month. However for this month when I received my April bill it covered a late payment plus a bill for April 22, 2017 for a total payment due of $395.00. I just made a March payment for $204.00. I have no late payments. Something is clearly wrong with your billing system. I do not have this problem with any other company. Please contact me.
Cable one is the absolute worst Business in any customer service area of life, I have been a customer by force, (Monopoly Service) for over 25 years and virtually every interaction with them is a nightmare for me. The latest comes from trying to get my service aligned with my budget, Their solution to my problem is to deny me the ability to do so by demanding an increase to my Internet cost for me to be able to also get TV Cable service as well.... Customer Service is worthless and will not listen to the issue from my perspective or my solution. Their only goal was more money coming to them..
After reading all the reviews , I see just how bad a company you really are. Although in my case it is a monopoly and you are the lesser of 2 evils. Currently, your high speed internet is so bad I might as well have old school dial up and listen to the silly noise till the modems connect. I wonder what it will take for you to understand customer service and service privileged? We buy, you sell! You product is over rated and over priced for what we get as seen by the horrible reviews. Does anyone like your service? I have written hand written letters to your office in AZ and e-mailed every e-mail I can find for your company. Next, I may build a Facebook page for all dissatisfied customers to air their complaints. Have a good day!
I have been using Cable One for about 7 months. I didn't use the internet much except early in the morning and late at night until my daughter recently moved back home. She complained how slow and inconsistent it was. I called tech support and they tried something that worked briefly. I called again a few weeks alater and they tried a different strategy and it worked again briefly, finally a third call was made and I was told something entirely different and again, a short term fix. I took my modem back to their office (whose hours conflicted with mine tremendously yet they would not send someone to cancel for me). They offered me a chance to speak with the manager. I waited ten minutes while they went to get him/her and returned empty handed with an offer unacceptable. I left corporate a message as per instructions with the promise of a return call that never happened. I appreciate good customer service but equally despise poor service. As such, I am canceling the television services as well.
Terrible terrible company. Cable one bought out a local cable company in pottsboro Texas. Now it's excuse after excuse why they will not honor their advertised prices. Has been months!!!!! And no customer service!!!!! I'll go without internet before using this company and longer!!!
I have been a customer for over 20 years and I work in the IT field and I can say your tech support sucks. Sucks big they let my email get hacked from there server and want to blame me it said but I have started to look for a new provider
Good Grief - Corporate won't allow customers to get to them directly - take no responsibility for Errors related to billing - in four years got it wrong 50% of the time. - keep auto pay going with a closed account - like stealing and them make me the customer wait 30 days to return my mney they 'stole' Then another year send bills to wrong email.so I never reive and they sent to collections - another 30 days to corret on redit report their error for date entry error re" my email for final billing Billing Dept a DIASTER - ruinous - Corporate can't oversee - damage customers with no responsibility. - Greedy and incometent ! !
Worst company ever. They don't care about their customers. Here in our small town they take advantage of the fact that they are the only company that offer services here. But we are growing and we will leave this sorry excuse of a "company" as soon as new providers roll in.
Tom Might is a worthless CEO. He doesn't care about the Cableone customers or employees. He doesn't address any concerns brought to his attention. He forwards it off to his peon managers to do it and they don't follow through either. I'm guessing no one knows how to run a company, now that Cableone is its own business. Poor ethics!!!
I live in Grenada,Ms., built new house about 8 years ago and tried to get cable one to install cable for new house but they said my house to far from road (700'). I even offered to pay for running cable no response. So as time goes on I see last year they ran cable from road to the pole by my house.I contacted them four times and no response. I know you have small investment in the 700' of line you ran and wonder why you would not want some return on investment by supplying me service. Ready all I want is Internet and phone and believe you probably make more on that than you do TV. My address 1891 Perry Road, Grenada,Ms.38901.
Otis. Cable one has the worst customer service on the planet. I have tried for six months to get an expired credit card # deleted and replaced with the new one which is already entered on the web site. Cable one keeps billing the old chase card and they in turn have to notify me each month that the new card is not being used.