Cable one is the absolute worst Business in any customer service area of life, I have been a customer by force, (Monopoly Service) for over 25 years and virtually every interaction with them is a nightmare for me. The latest comes from trying to get my service aligned with my budget, Their solution to my problem is to deny me the ability to do so by demanding an increase to my Internet cost for me to be able to also get TV Cable service as well.... Customer Service is worthless and will not listen to the issue from my perspective or my solution. Their only goal was more money coming to them..
To match the budget!!! how about getting offline and get a better job loser.
And what a complete douchebag you are. Only a pathetic fool would try to critique someone they know nothing about. Obviously works for them, lol.
Tell me about it, we dont even have service with them, just called to get a quote as we were considering switching but someone named Louis in the Sikeston call center put me through a hassle. I told him at the very beginning of the conversation that I was short on time and that I just wanted rates for the cheaper internet bandwidth package. Instead of answering my question he tried to probe for info from me, "what types of things will you be using the service for" I AGAIN explained I was short on time and now patience and JUST wanted to know the cheapest rates for bandwidth. He persisted, I got loud then he said goodbye. So I called back, he answered again, I calmly asked for a supervisor but now he wants to sell me again, I asked 4 more times in a calm tone and plainly told him I no longer wanted to speak to him and that I wanted to speak to a supervisor, he said nothing and hung up on me AGAIN! These people are such a complete joke! Obviously its a good thing this happened as we WILL NEVER be using Newwave as an ISP. ALL he had to do was answer my question.
I pay my bill in full every month although each time I receive my bill the price increase every month. However for this month when I received my April bill it covered a late payment plus a bill for April 22, 2017 for a total payment due of $395.00. I just made a March payment for $204.00. I have no late payments. Something is clearly wrong with your billing system. I do not have this problem with any other company. Please contact me.
Oh jean..learn how to do math!
Not sure why I'm doing this since the monopoly that is CableOne doesn't care. I have to vent! Apparently due to their reported 4th quarter losses Cableone increased our rates earlier this year. When I called to complain, I was told "more channels will be added." Not the case. Instead, in our area (Boise, Idaho) on March 1 we lost three prime, popular channels (GRIT,GETTV, and H&I), which were replaced with one channel that is hours of infocommercial and other nonsense, some strange cartoon network, and I've yet to figure out the other's purpose. Obviously, the replacement channels cost CableOne next to nothing; those that were removed were entertaining and, despite the cost increase, though still unhappy with the price increase, I might not be complaining now. I'm disappointed; I'm angry; and I'm definitely for the first time looking at other options, which CablleOne knows are limited. Not being able to speak to anyone in Corporate is ridiculous! Who does that? It must be horrible to be an employee of this louzy outfit!
Amen!!!! Go to another carrier
You live in Boise, ID..??? Monopoly???? do you know what that means dipshit
Horrible customer service. Internet data caps, like they think they are a cell phone provider. And I did I mention absolutely the worst customer service I have ever dealt with.
Cableone is absolutely the worst customer service I ve dealt with maybe ever. The data cap crap they are pulling is rediculous. They send out the only notice that it's the 3rd time you've gone over and they raise your bill . They tell you they sent warnings but they didn't . I was then told I have to pay higher bill (500 gb )for 3 mos. then I can go back down it now that it's been 3mos I'm told I can't go over 300 bytes for 3 mos or I can't go back to my previous plan. So let me see if I've got this right. Cableone is forcing me to pay for the 500 plan but I can't use it or else I can't change plans? I'm paying for it I should be able to use all of it if I want and it shouldn't affect if I want to change plans! Since when does a paying customer need to PROVE anything to a business to use their service!! I don't work for you, you work for me. Hence the paying you for service part! I had 2 accounts home and business . I've already cancelled my business service and now I'm canceling my home account. I'd rather have nothing than continue to be raked over the coals by cableone. I'm also encouraging my friends and family to do the same. Hopefully others will follow suit and cableone will have to be accountable for this stupidity . I see that it's not just in Idaho so I hope people see this post and think again about using cableone.
Tasha grow up.
Cable One is the worst. I have been trying to get the internet for 2 weeks. The technician continues to lie and says he went to my home and also said he called but he has done neither. Then they tell me they can't setup another appointment for another week which is insane. I just want my money back and forget the service. They have the worse service and technicians.
Learn how to follow instructions.
Because of the ignorance and stupidity of Cableone the Mississippi coast does not have espn 3.
Our local cableone loads up the channel with absurd meaningless programs.
Why not try doing what's right.
DIP SHIT ESPN3 is not a channel its now called WATCH ESPN..its an online streaming service?!?!??!?!
I've have tried since Nov to get a hold of your office about how your office in my town is treating people here I've had problems with the tech they keep sending out. I've never had this many problems ever with one company I know if 6 people in my town that has changed because of the office staff here I'm beginning to think corporate office could care less about your customers my service has been turned off because I refuse to pay for something I haven't been able to use on a regular basis day since June 2017 . I'm sure I will not even get one person to respond to this why should u after 7 months. Thanks
They burnt up my Tv, Roku ,and telephone late last year because their line wasn't grounded properly. Of course no one I've spoken to is willing to admit it was cable ones fault and tried to make the situation right, which would either come in the form of either paying me for the items destroyed or a credit to my account. This is what's wrong with America, corporate greed. And accountability is a thing of the past it seems. I'm just waiting for their competitor to get internet speeds up a little more and then I will more than likely switch. I almost forgot the last thing I wanted to say was that they had the nerve to send me an overage notice for going over my current plan by 41 GB! All they want is to move me into the next plan so they can charge me more money per month.
Get a better contractor or contact the landlord?!?!?
I'm filing a complaint with the BBB also the attorney general's office. I'm also talking to a lawyer over the problems I've had with this company I thought apple was bad this company makes them look like saints . I've had enough i figured they are pissing people off and expect them to walk away I'm not because they made the mistake not me.8 months of getting the run around only to have my service cut off well there are other companies I refuse to pay a bill that should be 160. Instead they want to charge me almost 600. Not gonna happen.
services cut off?!??! oh i see you didnt pay the bill!!??!?! well then......blame yourself.
To whom it may concern, I am very ashamed of your company services representatives and the way you allow them and train them to handle customer accounts. I have had an appointment set with Cable One to set up internet for over a week and a half now and today I have sat around in my house for 3 hours to wait for a technician to show up. I have received 3 phone calls with this confirmation and have confirmed each and every time that I am here waiting for the service tech to show up. I decided to call and make sure the service tech was still coming as he was an hour late than when he said he was going to be here. When I called, the customer service representative said that they canceled our call because of a no response and would not be sending someone out for another 2 weeks. As you can see this is not an appropriate response with all of the confirmations I HAVE GIVEN YOUR AUTOMATED SYSTEM.
This company is a disgrace and does not up hold its name or great customer service reputation in the slightest. As management you should be ashamed of the way your reps handle their customers and should re-evaluate your training and customer service representation.
LOL...you left out some obvious specifics.