can someone provide me the email address of cablevision corporate? the one I am sending to (hidden) keeps coming back
Hello, I have a complaint against Optimum/Cablevision as well. Contacted an online rep to ask about prorating and cancelling my services before my cycle ended. The rep told me twice that I would only pay for the days I used. Went to cancel and they are now telling me I owe for the full cycle. I have to pay for two services for the month? Contacted customer service, billing, a store and online complaints and got the typical run around. Now planning to file a formal complaint with corporate, the BBB and looking into going to small claim court. Company makes mistakes and I have to pay? Will NEVER do business with them again!
I'm a customer of its n back in April when I signed on I was offered a 100$ gith card now it's been 9 months later n I never received it n ur customer service has been giving me the run around every time I call it to the point that ur Representatives half called me a liar every time I've called your offices in New York they said that noted everything down but seems like today everything else has been this delete it someone in your company is misrepresenting himself old plane out lying to customers just to get them to sign on please help
The company's practices are despicable. They institute policies to force customers to accept products they do not want, rob customers by charging for services not rendered, have poor worker policies and practices, and have overall much to be desired customer service
we put our triple play service on seasonal hold on October 10th at a $25/month rate but kept getting billed over $200/month despite our shore house being vacant and the service turned off (I verified by calling on October 11th and it was out of service); after five phone calls to customer service, including being hung up on four times, I wrote a letter to CEO on November 20th and have yet to get a reply
First they send nice email saying Thank You for being a loyal customer and they would increase our internet speed at no cost us. Two days later, BAM - we get the bill and there's a 8.3% price increase!!! And this is after a price increase 4 months earlier by all of a sudden charging a modem fee when there never was such a fee for the last 20+ years that we've been with them. So really, that modem fee (a 9% increase) is a sneaky price increase since we never got any upgraded modem for this fee to be charged all of a sudden. What gives??? Why bother sending this nice email and then screwing us over with the price increase? Please, don't do us any favors if that's the case. This just engenders awful feelings. Calling customer service was useless - all he could say, is well it's their current price and he has no idea why they sent out that email.
I received the same exact email and ended up with an increase in my bill. I also tried complaining to customer service to no avail. I've been with them over 20 years too. I copied their exact wording: "You've got a free speed upgrade. In appreciation of your loyalty, you'll be able to connect to everything you love even faster. We're increasing your internet speed to 100 Mbps, on us. There's nothing for you to doyour speed will increase automatically. Thank you for choosing Optimum." It's disgusting!
Hello all ,
If any of you tired of optimum cable service please email me .
I am planning file a lawsuit against Optimum .
I would love to join you and your lawsuit. Because I feel these people have been screwing me left and right they actually f*** you and you don't even have your pants down. They don't even kiss you before they f*** you this place
Cablevision Supervisors are incompetent, and this company needs to be investigated for robbery, theft, and corruption. I am going on a letter writing campaign to let all of New York know just how bad they are. If you have options, PLEASE choose any other provider! CABLEVISON HAS THE WORST SERVICE, HIGHEST FEES, AND ARE MORALLY BANKRUPT.
meet how do beget u you can email me at (hidden)
i would love to do that
Like all these other reviews I see here I have been promised a call back from a Supervisor three different times. Called to complain originally Oct. 29th and was told to wait until Nov. 21 when the new bills came out. 3 calls and 1 live chat and I still cannot resolve my bill. Cannot WAIT until I can end my relationship with Cablevision and bring all 336 homeowners in my condo complex with me!
I was charge $80 for a miss call from a technician in Sept.. technician never came to house.. as soon I miss the call I call right bac, it haven't been a minute...the tech had a nasty attitude. So I call customer service an told them that tech lied an I don't want him in the future.. I want a supervisor to come out.... all that happen bac in Sept... I called customer service 3x to get credit... the 1st an 2nd representative said i would get credit of $80. The 3rd rep said the charge goin to remain bcuz u miss a call. That's not fare.. I said it haven't been a minute.. I call right back. The technician came to the house. Once the tech call an he never left voice message. I called immediately back, less than a minute. I want credit of $80. Technician never came to house.
I had to leave my last home due to the owners losing the house so I decided to purchase a house, however, our closing was pushed back a bit. I ended up living in a hotel with my 4 children for a few days. I had already ordered my cable service for my new home and paid a month ahead. I canceled the service in the old house right after moving out and was told that because I was 2 days into the new billing cycle I have to pay the entire month. They will not pro-rate the service!!!! To top it off, the rep on the phone told me I should have canceled sooner.......Ummmm, hello, I was homeless for a few days with 4 children and I am expected to have cable service on my mind.....Are you kidding me??!!! I was told I would be contacted by a manager. After 1 1/2 weeks and a few phone calls later, still no phone call. They want me to pay a total of $500 for cable in 1 month for both homes. I am so disgusted!!!! I have been a loyal customer since my very first apartment 10 years ago. I constantly get offers to move to direct tv, fios, etc and I choose to stay with Optimum and this is the thanks I get.
So sad for them because word of mouth travels fast. I will be letting all of my family and friends know. I will post this on every social media site I can and urge everyone to go with another company!!!!!
they are the worst ! i rerouted issues to them they never fixed it and when i cancelled they charted me the whole month too! i reported them to f c c
I was on Live Chat and look what the rep posted in our chat window.
After that, she promptly disconnected.
I pay my bill every 28 days! they charge a month in advance. so i always carry a balance. at any rate i got a cutoff notice for the past due. It's the holidays. etc. I called for a 2 day extension. i was denied because i got 1 in june. The alleged head supervisor was not wiling to take a courtesy or contact his boss to extend me that. I used to work in the cable system. it's a button u push to change the date of the "soft" disconnect. The worse ever. i live in a building so i can only get cablevision services. which i pay approximately $200 and you mean to tell me. looking at my history there is no way you can extend a courtesy once. in the 3 years I've been a customer. horrible. horrible. this will also be addressed with the local bpu
I can't believe that they don't care at all. You ask one person a question and they tell you they don't know you have to go ask somebody else. You find somebody else cuz that's their name. Cuz they have no names they're worse than I don't know what on there half of them can't speak English in the phone. And I didn't know that you can work from your own home. I swore I heard a baby one time I called. She said she was at home so they have people picking up the phone in their own homes. This is awful the business on this is terrible they charge you so much money and they don't care when my Verizon bill is kicking up to hundreds and hundreds of more dollars because the wife I won't stay on it keeps on kicking off in every room. They don't care that your bill on your Verizon is going sky-high and your Verizon phone doesn't tell you when you walk in the room that you're paying now because you're Optimum just kicked off this place is so f***** up I can't even tell you
I'm writing this to say I've been with Optimum for over 25 years I went in there today and my bill is normally the same every month except for maybe if I have a movie. I didn't have a movie I normally pay $134 I went in there today and they told me I owed them $396. I asked him for what she said for past due I said okay past due what. She said I don't know okay I said does it make sense to you that I would have to pay that when I pay $107 a month. She said I don't know I asked her to look back 5 months to show that I am paid the same amount every month where did it come from she said she didn't know. I asked him who can tell me she said she didn't know I came home and I called customer service and they were so rude to me I had to hang up I got a stomach ache a headache and I was crying I was crying so hard I couldn't even breathe. Because they wouldn't listen they were nasty I got another person and at the end she said she was going to change it take it off she saw where it was wrong I lost her she hung up how convenient I'll tell you I am going to try to find corporate if it kills me. I'll go straight to the big guns this is b*******
I am taking time out from a very busy life to write this bad review, because these people are swindlers.
I was promised 200 refund for a disconnection fee to leave verizon, and ive been jumping through hoops for it ever since.(months)
I was convinced to sign up with optimum with a promise of unlimited long distance "around the world", and then confirmed the specific country i needed to call. I was lied to, and now my long distance bill is over 200 dollars. I was refused a refund, there was no akgnowledgement for the lie. This is the worst experience ive had i a such a short time with any company. Worst customer service experience of my life.
Clearly, Cablevision does not care about its customers. Their Customer Service is about the worst of any company I have dealt with. Obnoxious, unprofessional, and then the reps hang up on you and blame it on a bad connection.
I look forward to the coming day when my new service is installed and I can say good bye to Cablevision forever.
After reading all of these reviews, I am not sure writing a note will matter. As President, you either must be sick to see your customers so upset by your lack of service or do not care. I now know why my wife says that of all our service providers the cable service is the worst and brings her to tears. That said, I will register my complaint.
I called your customer service department to disconnect our service because we are moving out of your area. I found out that the people responsible for disconnecting happens to be your retention department which creates a natural conflict. I was trying to schedule a pickup date for our boxes a month from now. I was told that there were no technicians available on that date or anytime the days before or after the date we requested. When I asked to speak to a supervisor, I was told none were avaiable and I could not speak to one. I was told I would have to disconnect the box and deliver it to one of your centers myself. When I asked to speak to customer service, I was transferred, put on hold and disconnected. It seems that you have a staffing problem if you have no technicians available during an entire week. I have never heard of a call center with no supervisors available. It is very poor service to disconnect a customer on your line , especially when you are in the communication business. I hope that you take all these complaints seriously and are working on improving your service. You should consider shifting some of the significant advertising money that you are spending to try to serve your customers. You may find it more profitable to satisfy your customers, rather than bring in more people that you will ultimately disappoint.
talking to a computer is an insult to me and your other customers... if you have a question that can not be solved by your automated system, forget about it.. i did a live chat with one of your agents, and she gave me a phone number that is out of service. Great, my time today and last week is and was wasted !!! Boy am I glad you do not handle my service in NYC. At RCN i speak to a human being. i know nobody will call