Information, reviews and public commentary for US companies

 

Cablevision Systems Corporation

Rating
0.476923
Web
http://www.cablevision.com
Address
1111 Stewart Ave.
Bethpage, NY
11714
Contact
James Dolan
Role
President CEO and Director
Phone
(516) 803-2300
Fax
(516) 803-3134
Employees
17,815
Twitter IDs
@cablevision
General profile image

Patricia - 3 d 16 h ago

1

I want you people to restore WFSB to my channel line up. It is the best local news program in Ct and I'm sure the smart people in the corporation can negotiate a solution to benefit the viewer. I certainly will expect a refund since I'm not getting the programing I'm being charged for.

General profile image

Colleen - 7 d 18 h ago

0

Please stop showing the commercial with the cougar running after another animal to eat it to show how fast your service is. It is very disturbing and gives me terrible anxiety whenever I see it. Thank you.

General profile image

C Chambers - 9 d 20 h ago

0

Good evening. Just want to let you know called two offices today to no avail. I am very disappointed with this company after forty years of service.For a person180.00 a month like me on social security your pricing is outrages. Cannot afford this any more. GOLDEN YEARS YEA. I feel after all these years I am going to try clear tv. (hidden) Thanks for nothing C Chambers

General profile image

nicolea - 13 d ago

0

Michael: Thank you. May I ask your name, please? Michael: Nicole , thank you for havnig been a long time subscriber. Michael: Please allow me a minute to review your account. Nicole : no problem im sure you can see we havent used the service at all this month Nicole : i wish to pay the past due in full however i will not pay for january Michael: Nicole , your account notes show that you already canceled service. Since the account is not pro rated you will continue to receive service until the end of January? Nicole : i do not want that Nicole : i knew i was moving this is very frustraiting Nicole : i told your comnay for months of this change as i knew of the situation in the future Nicole : please correct this Nicole : this is not fair at all Nicole : please explain why i should have to pay for your companies mistake ?! Nicole : please correct your companies error im now spending too much time on this Nicole : id hate to contact my family and let them know how you treat your loyal customer and their family member i always sang your praises but now your calling me a liar after i did my due diligence and told you months and months ahead of time the rep even told me if i kept the sercvice they can lower the price and i explained my situation Nicole : this is an easy fix please correct

General profile image

nicolea - 13 d ago

0

Michael: We always process disconnect requests when made. We disclose at the time of the order that the account will not be prorated. No carrier schedules cancellation orders months in advance; we ask that you call us when you are ready and we schedule the disconnect. Truly, neither Optimum or the other carriers apply pro rate credit when the account is canceled.

Nicole : i made your compnay aware of the change i will not pay you can have a surervisor let me know how they can fix this

Nicole : i refuse to pay and will not pay more then the services that are used

Nicole : you can see how this is not fair please correct this

Nicole : ther services arent being used!

Michael: At every level in the company-regardless of title-we all follow the same requirements. For this matter I am unable to escalate your complaint. I assure you the reply will always be the same.

Michael: Hi, my name is Michael and I will be assisting you today.

Michael: Thank you for your patience during the hold time.

Nicole : hello i need some help canaceling my service

Nicole Argenzio: i called a month ago but im still gettign billed

Michael: I am sorry to read that you wish to cancel service. May I ask for your best contact number in case the chat drops?

General profile image

nicolea - 13 d 39 m ago

0

Michael: Thank you. May I ask your name, please?

Michael: Nicole , thank you for havnig been a long time subscriber.

Michael: Please allow me a minute to review your account.

Nicole : no problem im sure you can see we havent used the service at all this month

Nicole : i wish to pay the past due in full however i will not pay for january

Michael: Nicole , your account notes show that you already canceled service. Since the account is not pro rated you will continue to receive service until the end of January?

Nicole : i do not want that

General profile image

nicolea - 13 d ago

0

Nicole : i will not pay for a service i am not using Nicole : i do not live there and i told a rep this previously Nicole : i contacted about a month or so ago and notified them i will be moving as of december 30th and will not require the servicesNicole Argenzio: i WILL not pay for services i am not there to recieveve Michael: I fully understand you are very upset. We announced a change to the user agreement in the September bill in the Optimum Updates section. The announced change was that accounts would not be pro rated when cancelled and service will remain available until the end of the current billing cycle. Nicole : i told your reps this previously this isnt fair that your reps messed this up Nicole told your reps that i will not need the service Nicole : this is not my problem your reps didnt correct this Nicole : i will contact the bbb about this horrible mistake your causing me Nicole : and treating a loyal customer Nicole : such disrespect Nicole : and im paperless btw so i never got any notice Michael: I am sorry you feel disrespected and do not want to pay for service you are not using. All changes are announced in advance. Prior to the disconnect order 1/3 your acocunt history shows the last contact with us was 11/16 for a technical matter. Nicole : why should i pay forsomething your rep were supposed to cancel previously with more than enough notice Nicole : and i made them aware of the change Nicole : again not my problem your reps cant handle the jobs Nicole : i called in even prior to that aswell

General profile image

nicolea - 13 d 37 s ago

0

Nicole : i knew i was moving this is very frustraiting Nicole : i told your comnay for months of this change as i knew of the situation in the future Nicole : please correct this Nicole : this is not fair at all Nicole : please explain why i should have to pay for your companies mistake ?! Nicole : please correct your companies error im now spending too much time on this Nicole : id hate to contact my family and let them know how you treat your loyal customer and their family member i always sang your praises but now your calling me a liar after i did my due diligence and told you months and months ahead of time the rep even told me if i kept the sercvice they can lower the price and i explained my situation Nicole : this is an easy fix please correct Michael: We always process disconnect requests when made. We disclose at the time of the order that the account will not be prorated. No carrier schedules cancellation orders months in advance; we ask that you call us when you are ready and we schedule the disconnect. Truly, neither Optimum or the other carriers apply pro rate credit when the account is canceled. Nicole : i made your compnay aware of the change i will not pay you can have a surervisor let me know how they can fix this Nicole : i refuse to pay and will not pay more then the services that are used Nicole : you can see how this is not fair please correct this Nicole : ther services arent being used! Michael: At every level in the company-regardless of title-we all follow the same requirements. For this matter I am unable to escalate your complaint. I assure you the reply will always be the same.

General profile image

nicolea - 13 d 40 m ago

0

Nicole : im contacing the bbb now you guys will be charged by them when i open the claim your mis treating me i will contact my family and friends aswell Nicole : i am a widow and recent lost my spouse this is why im moving i can no longer afford where im staying Nicole : pleas help me i cannot afford these extra charges your reps didnt tell em i have to contact them no one told me of the policy chane Nicole : i neber got any notice making me aware of this Nicole : please do something about this i refuse and cannot afford to pay this Nicole Michael: May I call you? Nicole : as the charges arent being used and your taking money from a disabled widow supporting a family of 3 on a 10 per hour job Nicole : you can after pm when im off of work Nicole : i cant afford to take breaks at my lunch casue i need the 25 on over time i get Nicole : this is heartship your compnay will be taking away from my family im on a budget and cant afford to pay for soemthign im getting Nicole : im so upset im basiclly crying at my desk thank you optimum for completly upsetting and taking adventage Michael: I understand your concern and wish you well. I can advise you with absolute certainty that the account will not be credited, regardless of who you speak with here.

General profile image

nicolea - 13 d ago

0

Michael: To escalate you complaint I offered to call you to transfer the call to our escalation team. If that is not possible then please call us again before 8 pm. Nicole : i just neep help atleast with it Nicole : need Nicole : you guys cant help me at all Nicole : if it goes to collects it will then effect my credit and further hurt me and my family Nicole : how can this be legal ? Michael: I am sorry you are so upset. The information I provided is complete and accurate. If you require an escalation then please call (not chat) before 8 pm when Billing closes. The reply will absolutely be the same but we will certainly listed to your complaint. Nicole : please have someone from your legal team contact me (hidden) after pm i will contact news 1 i told your rep in novemeber Nicole : this is discustingthis is the worst service so now im stuck casue your rep in novermber never did their job !? Michael: We are here for you every day 8 am until 8 pm to receive your billing complaint. Truly, there is no further information I may offer. Nicole : whats your phone number Michael: Please call 1-(hidden). Nicole : whats a number to speak to the head of the company Nicole : Cablevision Systems Corporation Rating 1 2 3 4 5 Web http://www.cablevision.com Address 1111 Stewart Ave. Bethpage, NY 11714 Contact James Dolan Role President CEO and Director Phone (516) 803-2300 Fax (516) 803-3134 Employees 17,815 Twitter IDs @cablevision Michael: The CEO does not receive subscriber calls but you may complain to our escalation team when you call back. Nicole : is this still accurate ?

General profile image

nicolea - 13 d ago

0

Nicole : i will phone fax call write what ever i need to do i will not dosomething htat i did my part on

Nicole : i told you guys in NOVEMBER IM MOVING!!!

Michael: We wil address your complaint further when you call.

Nicole : how if u cant fix it ?

Nicole : im starting my complaints online now the bbb is already being processed

Nicole : your theif

Michael: Nicole , there is no further action I may take. I advised you the account will not be credited and responded to your comments. Since you require your complaint to be escalated please call later.

Nicole : http://www.corporate-office-headquarters.com/cablevision-systems-corporation

Nicole : pleae have a manger revierw the multiple complaints i will leave

Michael: I consulted with my supervisor who agreed that there is no further escalation on this matter. When you call later you will be offered the same information I provided in the chat. Nothing at all will change and your call will not be escalated.

Nicole : ALTICE USA

Nicole : is this your cpmpnay ?

General profile image

nicolea - 13 d ago

0

Nicole : ok ill call corerpat directly Michael: it is indeed Nicole : whats your mangers name Nicole : so i can let then know how they refuse to help as well Nicole : it may be a training issue Nicole : therwe is no way i can be charhed for service im not recieveing Nicole : ? Nicole : i cant submit claism to the fcc as well awsome! Michael: Thank you for your patience. Michael: Please allow me another two minutes. Nicole : ok Nicole : im sending the fcc our converation as well michael do you have a rep id ? cole : Your request was successfully submitted. to the FCC Michael: Thank you for your patience. My id is KOE. If you are not availalbe by phone now then please call before 8 pm. Nicole : ok what did you need to do for anohter mins Nicole : ? Nicole : waste more of my time? take further advantage of me ?

General profile image

nicolea - 13 d ago

0

Michael: I consulted with a supervisor who agreed there would be no pro rate but offered to receive your call.

Nicole : oh wow ! what is ypour supervisors name?

Nicole : and can you explain what prorate? im asking for the correction to be made?

Michael: The pro rate credit is for the remaining time in the billing cycle.

Nicole : i told you guys i no longer need your service your rep made the mistake not me ?

Nicole : ehy do i have to pay ?

Michael: We have addressed your complaint in detail and there is nothing further to offer. Please call before 8 pm since you are not avaialble now by phone.

Nicole : have you paspologize for your reps doing this to me ?

Nicole : your rep made this error

Michael: Nicole , nothing further will be accomplished during this chat. Please call when you are available by phone.

General profile image

nicole a - 13 d ago

0

Nicole : your not answering me

Nicole : nonow you refuse to assit me with my questions about your "charges "

Nicole : i told your reps in nover i dont want the service after the end og december

Michael: You require an escalation and we will honor the request. Since I cannot credit the account you must call to escalate your complaint.

Nicole : you claim you needed amonths notice and i provided it

Nicole : i dont want a crediti i wa nt a correction!

Michael: I understand you are eager for immediate resolution. Resultion will not occur during this chat. You may call to complain later.

Nicole : can you not acknpowlege that i did what i was suppose to ?

Nicole : did you not say you need a months notice?

Nicole : ?

General profile image

nicole a - 13 d 45 m ago

0

Michael: There is no billing error to correct. The balance is accurate and will not change. We disconnected your account when you contacted us. We bill on a monthly basis and charged you through the end of your billing cycle.

Michael: This decision was made at a corporate level and will not change.

Michael: Without a response this chat will end.

Michael: My name is Michael. Please be sure to take advantage of our: -Optimum rewards card. You can see the possible savings by checking www.optimumrewards.com -You may connect to over 1,000,000 of our Optimum hotspots free with your Internet service using your Optimum ID and password. You may also connect to Comcast and Time Warner hotspots. -TV to go. You may view the channels any time on the go by going to www.optimum.net/tvtogo. -View your bill on channel 900. -Download the Optimum support app from Google Play or the Apple store - Keep current rate changes, channel changes, etc. with the Optimum Updates section of your bill. Thank you for contacting Optimum. For technical matters we are available 24 hours a day, seven days a week by phone, chat, e-mail, Facebook and Twitter.For billing we are available seven days 8 am until 8 pm.

General profile image

nicole a - 13 d ago

0

they are making pay for service even though my service is completely cut and disconnected completely horrible people!

General profile image

nicole a - 13 d ago

0

horrible service i told them in months advance i will be moving and they are charging me even though i dont live at my prior residence! the representatives are useless and uncaring that they made the mistake . I now have to pay since no one made note of my request for the service to be stopped !

General profile image

D - 13 d 5 h ago

0

I have been a customer since 1987. I had all three service and then decided to try Direct Tv for 2 yearrs but kept the Internet and phone. I recently switched back to optimum and was told there would be an $85. Installation fee that they would have to charge me, But once I received the bill I should call back and they would credit it back. He said that's the only way they do it. Well....I called and they will not take it off! They said the sales person should not of told me that. They even listened to the recording of our conversation and apologized and said he should not of told me that. ugh......

General profile image

Susan Delzatto - 22 d 15 h ago

0

I live in the Town of Brookhaven where you can only get Optimum. I called to cancel my DVR to save money. The following month my bill went up $10.00 due to an increase of my cable box which included the remote. Also the Surcharge for Broadcast TV & Sport went up. Cant catch a break. I am not a fan of Optimum and wish FIOS was a choice. Why is FIOS not out in Brookhaven? Maybe because CEO Dolan lives in Brookhaven and pays to be the only game in town. Just saying!! I tried to downgrade to just the internet & was told it was cost me the same as having TV INTERNET & PHONE. Really!! I was told wait till the 2yrs is up, your bill will really to go up.. Where are out representatives? My plans are to move out of Brookhaven just to have a choice of cable.

General profile image

lauren - 15 d ago

0

YOUR CUSTOMER SERVICE IS BELOW UNACCEPTABLE.

General profile image

Anonymous - 14 d ago

We're from Jackson and having the same issue

General profile image

Anonymous - 48 d 15 h ago

Everyone should start filing their complaints with the FCC and BBB.

General profile image

MARILYN - 47 d 4 h ago

0

Yes, also take them to Small Clams Court

General profile image

Anonymous - 27 d 12 h ago

I'm

Def up for it . But I'm not sure it's going to be enough . We need a lawyer to stop this company from stealing from more people .

General profile image

lauren - 15 d ago

0

agreed!!!! watch your bill! they bill for things NOT approved or authorized.

Other Reviews & Comments

Lg Electronics USA
Alex-hazardous condition with oven I purchased an LG stove/oven brand new in 2012 . Since then ... 

Orbitz
Arid Horrible company I spoke to guy from corporate about a reba ... 

McDonald's Corporation
PO'D CUSTOMER I DON'T VISIT MCDONALDS OFTEN BUT WANTED A FEW BREAKFAST SA ... 

AT&T
Sean Part 2: Email I wrote: Good Afternoon Mr. Stephenson In Dec ... 

Public Storage
Dee Dee I have been due a refund for eight weeks! They keep passing ... 

Rooms To Go
Miss Hatch I took my brother yesterday to rooms to go, we were in the  ... 

Ashley Furniture
wornout Buyers beware 1) cheap poorly crafted furniture 2) fast tal ... 

Amazon
Ronald Reagan What an utter jackass

Safeway, Inc.
Anonymous your organics popcorn needs to have the unpopt kernals

Autozone
Dont worry bout it They tried to screw me over. I been there almost 2yrs.....a ... 

ADT Security Services, Inc
Debbie Johnson I agree with you 100%

T-Mobile USA, Inc.
Truly shocked Unresolved problems with Cancellation of service. I request ... 

Bank of America Corporation
Anonymous Worst bank ever, I was approved for a new account then a we ... 

Fox News Network, LLC
Zeb Semperfi,

Days Inn Worldwide, Inc.
Lakisha Days Inn on Broward Blvd. And I-95! The owner ran into me a ... 

Dollar General
Disappointed customer Oh my, I thought mine was an isolated experience. But it ap ... 

Pep Boys
Anonymous I purchased two auto tires on December 19,2017 using your o ... 

Citizen's Bank
Kathleen Gilroy In August of 2016, I called the Commercial Card division an ... 

Circle K Stores Inc
Embarrased for you I live in Blairsville, GA. I have lived here for all my lif ... 

Hibbett Sports
Hibbett Sports Customer Relations Team We regret to hear that you had a disappointing experience i ... 

AARP
Disappointed customer!!!!!! OMG!! Why didn't I check this company (AARP) out better bef ... 

Dish Network
Anom You pay your bill through a check cashing place which was m ... 

Nordstrom, Inc.
Anonymous You guys really shouldn't keep micromanaging your employees ... 

Drivetime Automotive Group
PISSED OFF I live in Aurora,Il I bought a2007 chevy silverado3500from  ... 

AppleBee's
Dana Holmes My Daba Holmes. I am a former employee of Applebees in Sike ... 

Netflix
Anonymous Get a life please. LOL YOURE MAD BECAUSE UR CHILD MIGHT WAT ... 

Food Network
Anonymous My name is Evelyn Morgan. My address is 203 West Barnes.Kau ... 

Albertson's LLC
Thanks a lot No bags = broken glass all over my house because I have to  ... 

Greyhound Lines, Inc.
Victoria Vickers They deserve to be sued against!! Because that's the first  ... 

Costco
Vic and Katie, members for 40 years! Please remember, changes are tricky and often not wanted or

Publix
Anonymous They are losing money that's why

J. C. Penney Corporation, Inc.
Marilee I'm so disappointed in JCP. I've shopped there for years, b ... 

The Sherwin-Williams Company, Inc.
Anonymous I was recently in your store in Leesville LA where I observ ... 

7-Eleven, Inc.
Anonymous I was riooed off of $69 3 months ago at the 711 in bellmore ... 

JetBlue Airways
Marek MY flight caught fire and jet blue is trying to compincate  ... 

Frys Food Stores
Robin C. Robin C very bad experience last week at campbell ca store  ... 

Outback Steakhouse
Jill V. I am a customer who has been eating at Outback for several  ... 

Petsmart, Inc.
cee dee fran New to Bakersfield. Took my Shih Tzu for several years to t ... 

Petsmart
cee dee fran New to Bakersfield. Took my Shih Tzu for several years to t ... 

Placeholder advertisement