My Willie Ephriam 108 Christopher ave 8 B bklyn NY 11212 Customer service has the wrong social security number my number is 100468725 when I call customer service the ask me for the last 4 numbers of My social security numberI am disable and home downI cannot get help with this problem my telephone number is (hidden) can someone please help me
Worst company i have ever had to deal with. If i worked for them I would be ashamed and embarrassed. I cannot comprehend how it is even possible people can be so rude. I was quoted with a free installation, i got my first bill and it shows I have the install fee. I called to have it removed. I was hung up on, called back and had the supervisor refuse to speak with me, i had multiple different people tell me different things regarding the install, all which have been different. SO either training for emails suck or they just lie to get you off the phone. Wait times at hours long. I have been on the phone for 3+ hours and still nothing resolved. STAY AWAY FROM THIS COMPANY.
Have been a loyal customer with optimum for over 30 years !! Our bill is over $300 per month but I guess optimum doesn't value my business !! Called customer service today because certain channels were not working went through the reboot three times still the channels were not working . Representative told me cable box needs to be replaced they are over 10 years old , apparently something was wrong with their system so couldn't schedule an appointment for me told me to drive to the closest store which is a state away and over 18 miles away !! Asked to speak to a supervisor , wasn't available so was told he would call me back . Got the call from supervisor a few minutes later but alas he was of no help !!! Was told my cable box was faulty needs to be replaced but if someone brings a box to me I would have to pay $80 ? Explain to me why do I have to pay an additional $80 for the box which is faulty and I am still paying a rental on and without which I cannot get the service which I'm paying over $300 a month ? If their equipment is faulty why should they be charging me for the service ? According to their policy they have to charge $80 to swap the faulty box !!! Why should they then charge me for the service
WORST I MEAN WORST CUSTOMER SERVICE I HAVE EVER SEEN IN ANY INDUSTRY. NO ONE EVER ANSWERS, YOU CALL NINE DIFFERENT NUMBERS AND YOU GET A MACHINE AFTER MACHINE, WITH THEM BEING THE HIGHEST CHARGING CABLE SERVICE I EXPECT TO SPEAK TO SOMEONE ANY TIME OF THE DAY.... I SAID IT BEFORE QUICK MAKE YOUR CHANGE AND DO ANYTHING BUT STAY WITH THESE GUYS.... SLING, FIOS ANYTHING IS BETTER THEN THESE PEOPLE...
I signed up with Optimum 9/17. By October 2017 I was unable to use my internet service due to defective equipment. After having it replaced I was fine for a total of 5 weeks before My Modem, Router and Cable Box all went blank. I called multiple times to have my equipment replaced and was threatened with a $80 service charge. I called and wrote customer service up until Jan 21st. On 1/21/18 I finally had my equipment replaced. The technician told me the $80 fee would be waved and that I should call customer service for a credit. I called and was told that i would have to wait 3-5 business days for a credit. After 2 weeks i did not receive me credit. I called and spoke with a supervisor and was told that I was issued $23 on my last statement and that is all they can do for me. SO I HAD NO CABLE OR INTERNET SERVICE FROM OCTOBER TO THE END OF JANUARY AND THEY FELT ALL I NEEDED WAS $23!!!! JUST SIGNED UP IN SEPTEMBER!!! DID NOT HAVE 1 MONTH OF FULL SERVICE!!! AND THEY NOW WANT $500 FROM ME AND THEY WILL NOT CANCEL MY SERVICE!!!! SOMETHING MUST BE DONE!!!!
I called optimum customer service because I received a bill after I disconnected my tv service. I didn't understand why I received a bill if I no longer had service so I was inquisitive. I guess too inquisitive because I spoke with two customer reps, one name I can't recall and the other name is Joshua, and both were very inpatient and disrespectful. They spoke in a frustrating manner and spoke over me as if they received no customer service training. When I asked to speak to a manager Joshua told me it will take 3-4 business days. I will be disconnected my internet and phone service as well after this.
We have a business account with Cablevision. We are never delinquent with our account. Last month our service was shut off due to non-payment. I called and informed the representative that we have paid every single month. I told him that if our check was lost, then we would stop payment on it and reissue it. I asked if he could turn our service back on in the meantime since we can prove that we had sent in our payment. The answer was "NO". The new check was received and our service was turned back on. This month we received a letter stating that we were being charged $20 for a check that Cablevision could not cash (this was our original check that I told them I was stopping payment on because they said they did not have it). I spoke to multiple representatives and two supervisors (Sam and Karen) who refused to reverse the $20 charge. As a customer, I have done nothing wrong. I have spent HOURS on the phone trying to get this resolved. We have never been late with a payment and now we have had our service shut off, we had to pay for a stop payment on a check, and now we are incurring a $20 fee from Cablevision because they tried to cash a check that I told them I was stopping payment on (and re-issuing a new check) -- not to mention HOURS of my time. This is unacceptable. I told them that we are considering gong with a new provider over this. They apologized, but said that they could not credit us the $20 -- even though they understood that I did everything I should have done. So, even though it does not make sense at all, Cablevision is willing to lose a customer over $20!!! HORRIBLE, HORRIBLE CUSTOMER SERVICE AND HORRIBLE POLICIES. I thought the customer was always right and in this case, I don't see how I could have done anything different. Totally unacceptable!!!
Their customer service sucks!!!!!!!! Just signed up for optimum and get my first bill and its over $500. I called several times and no one can give me an answer as to why. I finally, get a response from someone and they added someone else's DEBT to my account. Meaning someone's account from many years ago associated with the same name and figured it was me however, the credentials and personal information don't add up and they are insisting I pay for it. This is wrong in so many ways and I told the rep I will call my lawyer and get them involved and he said do what you have too... SMH and this is one of the major cable companies just stealing people's time and money.
I just had the worst experience, called to get phone service for elderly mom. I pay for installation with my credit card. They then install TV and Internet , knowing I needed phone. I called and was told I could have phone, but it would double bill, this went on and on, until someone by the name of Toby, who listened to recorded initial call,
clearly admitting the rep was wrong , would not give me phone service included in price,'all about the revenue. After all of that I then want to cancel service , and he asks for my mothers ss
clearly admitting the rep was wrong , would not give me phone service included in price,'all about the revenue. A representative previous day was looking to help, as far as maybe phone and WiFi. But Toby was reluctant to help. After all of that I then want to cancel service , and he asks for my mothers ss, which was never used to start service ?? Nightmare , i will never be using them ever !!
I will make sure my friends and family don't use them !!
While I am loathe to waste another moment dealing with Optimum and its representatives, I want to warn anyone who is considering using their service to run now. We switched to Optimum 2 months ago and had nothing but hassles and poor service from the very start. It was a costly mistake to give them a chance and believe their hype. The actual service was shoddy and their customer service was worse. I was offered a "break" on my bill from all their mistakes and poor quality but it was an insultingly low number. On one day alone, I was on the phone for over 6 hours trying to straighten out the mess. I was given wrong information several times and even got someone who could not help me because her service was down and she could not pull up my account (after over a half hour on hold waiting to get to her). Try any other option other than Cablevision/Optimum. You will have nothing but trouble should you go with Optimum.
So many fiercely negative reviews and only a one half star rating. Seems incredible, but I totally agree. Been a customer for 20 years and my bill is $253 (and change) a month. Decided to cancel TV and phone. Guess what ? A new customer can get 300 MB internet service cheaper than I can. WTF ?. I escalated an issue with rep in retention dept. Promised callback in 48 hours, but received none.
I don't have a contract with optimum online and cancelled my services with optimum online in Nov.2017,returned back all equipments associated with my acct. Paid in full the remaining balance and I am still getting calls from optimum online for services -which I don't have.I cannot reach a live agent to discuss about my account and I am always getting recorded messages to pay remaining balance,which I don't have and this is not the right business practice, a billion dollar co. should practice.I tried all options to reach to a live agent on the phone and it is impossible.
I wish I never became a customer.... they have nerve to nickel and dime me. I pay for better speeds and get shotty service. Trying to reach a representative takes hours just for them to give you the run around, and show very little to none interest with actually helping anyone. This is insane and I just hate the fact that I'm stuck with this horrible company.
In order to succeed in any business I feel customer service is the most important factor, along with quality product.
I was a optimum customer back in Nov. of 2017, there was a issue with the installation of my cable services. The tech ran the wires over the floor inside of over the roof. My landlord than called and let me know this was done improperly and I had to get this fix. I called optimum immediately to fix this, no one ever showed, I made a few more calls to have the problem resolved and despite my efforts no one ever showed and got back to me. NOT EVEN A PHONE CALL BACK. At this point I was frustrated and wanted no parts of a company that does not value their customer, so I cancelled optimum services. I was told I would receive a refund from their 30 day money back guarantee and a tech would be there to collect the equipment. A tech came and gathered the equipment no problem, I'm thinking this nightmare is almost over but it really just started. So now we are in mid Dec and it almost christmas time and still I have no refund, I called optimum customer service numerous in Dec just to be told they would have to investigate my problem, still no one has gotten back to me and I still have no refund. Jan hits and I am be given the same run a round, NOT ONLY DID THE NOT REFUND ME BUT THEY ALSO SENT ME TO COLLECTIONS...... OH HOW I WANNA YELL AT THE TOP OF MY LOUNGES. I am so pissed because I work hard on improving my credit and having a good score just to let it be effected by the incompetence of optimums customer service. And to think after 3 months, they are still telling me they have to investigate. So pretty much they TOOK MY MONEY AND MESSED UP MY CREDIT AND I RECEIVED NOTHING BUT A HEADACHE.
DO NOT USE OPTIMUM SERVICES.... I REPEAT DOOOOO NOT BY ANY MEANS USE OPTIMUM SERVICES, THEY DO NOT VALUE THEY CUSTOMERS AND YOU WILL REGRET IT. I AM STILL FIGHTING TO GET MY REFUND BACK AND FOR THEM TO GET THIS BOGUS CHARGE OFF MY CREDIT, THEY DO NOT CARE CAUSE ITS BEEN GOING ON FOR 3 MONTHS AND NOTHING HAS BEEN DONE TO FIX THIS. I WILL BE REPORTING THIS TO THE BBB AND ALSO HAVING ALL MY FAMILY AND FRIENDS BOYCOTT THIS COMPANY. Thank you all for listening and hopfully this helps stop someone else from making the same bad choice as I did.
To think that this system is very favoring the Hispanics we have to pay for 36 channels which those bums get for free when you force other languages to pay for their channels. I ask why should I have to pay for these channels. The only conclusion I can come to is that the Dolan family are "tinkers" and probably are screwing a Hispanic well I think you should respect you policy of "you want you language then pay for it"
But yet the no Hispanic has to pay. I demand that you take away these channels and immediately lower my bill you bastards.
DO NOT UNDER ANY CIRCUMSTANCES USE THEIR VOIP PHONE SERVICES. IT DOES NOT FUNCTION AS A BASIC PHONE SYSTEM. UNABILITY TO EVEN HAVE A HOLD CUE. 4 DAYS AND MY BUSINESS DOES NOT FUNCTION AND CLIENTS ARE GETTING JUST RINGING. NO HELP FROM SALES PERSON, SUPERVISORS OR TECHINCAL SUPPORT. NOTHING BUT DELAYS AND DAYS WAITING FOR CALL BACKS. DIFFICULOT TO PORT MYSELF BACK TO PRIOR COMPANY. YOU HAVE BEEN WARNED. WORST EXPERIENCE EVER.
Horrible... been waiting 2 days for a tech to show up to fix a problem with one box... multiple phone calles have not fixed this problem.. plus customer service has a record of the work order saying it was fixed.... it was not, there was no tech there at all... the whole document is false ! I need this fixed .
Will you P L E A S E end that ridiculous commercial with that person locking himself out of the hotel room!! It's played 15-20 times each and every day for months to the point of being sickening. If you think this encourages a consumer to switch over to Optimum, you are sadly mistaken. It makes me strongly want to switch over to Verizon!!
This may just be the worst company I have ever had to deal with. he way we have been treated in the last 24 hrs... you should be ashamed of yourselves and just close the doors! You don't deserve anyone's business! My husband and I were going to cancel, but then decided NOT to run with the herd and stick around. We reinstated our services and because one of your customer service reps who has their head up their but missed a step and forgot to note that we chose not to cancel (even after telling us "no problem what so ever, ill just send an email and it wont be cancelled" Guess she forgot) our services were suspended. Now? After countless phone calls, getting hung up on 5 times!!!!!!! and being told one story and than another, we still don't have an answer and my last call after the supervisor (yeah right) told me she was rectifying the issue and put me on hold for 45 min, i was hung up on AGAIN! Keep your services... we don't want it! and i will post all over social media of the way we were treated and encourage all to get rid of your services. You have some nerve taking peoples hard earned money for non existent services! You should be ashamed of yourselves! How dare you!
BTW, after sending an email about our situation... this was the reply "Hello and thanks for your email. I suggest you to get in contact with the Billing department so they can give you better assistance". This in a nutshell is what we have been dealing with all day. ITS NOT A BILLING ISSUE! LOL, i'm dying laughing right now that i even got this email because it just proves what a ****show you are running over there. Sure ill call billing, so they can transfer me to service dept and get hung up on the way over! You guys don't know what you are doing and for that, you should not be collecting money for services you can not provide! Time to file a complaint with the BBB!
Optimum services are horrible, they have cut out a major network and refuse to accommodate customers by refunding the cost of Starz. The added/replaced channels do not accommodate the loss either. I have been an Optimum for over 10 years and this is unacceptable.
First I want to say this is the worst I ever see. I got service on Nov 25, 2017, and from that day to now I haven't gotten proper internet service. November 25th the technician came out and someone was home. When i got home on move 26th I saw many issues. The modem and installation wasn't done properly . I called and spoke to someone and I was transferred to the field supervisor for a call back. Julio contacted me and I told him what was going on. He was suppose to come out and I had an emergency and I had to reschedule. When we finally spoke again he set up the ticket for someone to come out. For that date, no one could have come out because of the weather, I reschedule. The second time someone called at 830 When my appointment was 5_8 saying the technician wouldn't be able to come out. We reschedule again. That date no one showed up again, it was snowing. The appointment was made for last week sunday from 11_2. A technician called after 9 saying he can cone early. After speaking to him giving him the ok, I had to call him back after 10 because he too never showed up. When i finally spoke to him after 10 30 he advised after speaking to his supervisor he cannot come but the person that didn't wire the house correctly from the 1st place had to come back out. An appointment was reschedule and a senior technician was schedule to come out on Sunday jan 21, from 11 to 2pm. I'm still waiting. 2:03 someone called saying to me technician van come 330. I said to her 3:30now. This is ridiculous. After 4 I had to call back, no one showed. The same person I spoke to before called back and told me she thought I said no. She advise me she would call me back to advise me on the time. It is 10:20 am on Monday Jan 22 and I'm still waiting on that call. At 6:55pm a technician called and advise me he just got the job and he will be here in 20 minutes. When he reached he told me it's a signal problem he was advise to come and fix. Nothing else. The technician tried but he also advise me he had to rewire the house. I called the customer service and spoke to numerous people and I was advise I'm not entitled for a credit when I was advise of such because I haven't had any proper internet for the pass months. Then I was advise he move the modem I would be charged because it's pass 30 days. Just imagine the nerve after I'm sitting here waiting to fix the issue for so long. The modem and everything is on the floor, and c ant be moved because the wires are too short. Cable vision is refusing to give me a credit, fix my problems and I'm still getting billed
I installed my service Nov 26 2017. From that date to now I have spoken to over 20 representatives and over 10 supervisors. I have an internet issue that seems to be a problem to fix. Made numerous appointments for technical support and guess what, many times no one showed up. Yesterday had an appointment for 11-2. At 2:03 I received a call stating the person would not reach me until 3:30pm. The technician did not call me until after 6 saying he's 20 minutes away. The issue is still not fixed. At this point customer service and no one has put the time out to resolve my issues. This company is the worst. Paying for crappy service. They even refuse to give me a credit on my account.
I CALLED OPTIMUM YESTERDAY (1/20/2018)TO DISCONNECT MY SERVICES. I JUST RECEIVED THE EMAIL THAT YOUR GOING TO DISCONNECT ME ON MY NEXT BILLING DATE 2/15/2018.
WELL FIRST OF ALL LET START BY SAYING WHEN I TRIED TO DISCONNECT MY SERVICE WHOM EVER WAS HELPING ME WAS GIVEN ME A HARD TIME. I TOLD HIM WHY AND HE KEPT HARASSING ME. ( AND IF I RECALL NO MEANS NO) NOT TO DISCONNECT WITH OPTIMUM. I THEN REQUESTED A SUPERVISOR IN WHICH HE REFUSED TO COMPED. MY DAUGHTER WAS STANDING NEXT TO ME AND TOLD TO HANG UP AND CALL BACK. AFTER I FINALLY SCREAMED AT HIM AND TOLD HIM TO STOP HARASSING ME. HE SAID HE WILL SENDING ME AN EMAIL AND HUNG THE PHONE THIS WENT ON FOR 20 MINUTES.
BUT MY STORY DO NOT END THERE WHEN I FIRST CALLED OPTIMUM TO SEE WHAT KIND OF SERVICES OR PACKAGE YOU HAVE I ALSO GOT HARASSED. WHEN I TOLD YOUR GUY THANK FOR YOU TIME LET ME THINK ABOUT IT, HE STARTED YELLING AN SCREAMING AT ME WHATS THERE TO THINK ABOUT. I YELLED BACK THAT WAS MY CHOICE AND HUNG UP, WELL HE CALLED ME BACK I WAS SHOCK THAT HE CALLED ME BACK ALL HE KEEP SAY WHY DID I HAVE TO THINK ABOUT IT SCREAMING AND YELLING, WHEN MY SON GOT ON THE PHONE AND TOLD HIM HE GOING TO REPORT HIM HE HUNG UP THE PHONE. I DID CALL OPTIMUM AND REPORT (LUCKY ME HE DID MADE NOTES ON MY ACCOUNT) A SUPERVISOR CALLED ME BACK, WE TALKED AND BECAUSE I WAS HARASSED HE GAVE ME A DEAL. HOWEVER I WISH I CAN SAY THAT I WAS HAPPY WITH YOU SERVICES BUT I WAS NOT. I BARELY HAD INTERNET SERVICES I WOULD CALL AND COMPLAIN AND DID EVERYTHING I HAD TO DO. MY DAUGHTER COULD NOT DO HER SCHOOL WORK I COULD PAY MY BILLS.(ALL I GOT FROM OPTIMUM WAS YOU DO KNOW I COULD GO ON LINE AND FIX, WELL IF I HAVE NO INTERNET HOW COULD I)
ONCE AGAIN I DONT FEEL THAT I HAVE TO BE HARASSED AND KEPT ON THE PHONE FOR 20 MINUTES OF SOMEONE YELLING AT ME NOT TO TURN OFF MY SERVICE.
SO I WOULD LIKE MY SERVICES TO BE TURNED OFF AS OFF 1/20/2018 NOT 2/15/2018. I WILL NOT PAY FOR SOMETHING THAT AM NOT USING. OR BE HARASSED TO USE OR NOT TO USED.