The customer service in your company is disgusting. I spoke with Diana asked her for a supervisor because she's telling me my bill before taxes should be 105 and I'm explaining it's 113 she said that's after taxes I said no that's before taxes and she rudely said can I talk I am canceling my services after years of being with you as the increase for internet is disgusting and your customer service department is horrific.
Mr James Dolan CEO Optimum Cablevision. Just need to let you know that your company has raise my Wi-Fi internet service from $50.04 to $70.10 that's a 40% raise??? Thought raise is supposed to be only 3%. l believe that your company is more interested in getting New customer with deals , instead you should be worried about losing Loyal customer because of outrages increases in their bill.
Omg I just said this. I wasn't even notified. My bill went from 150 to 225 out the blue
Trying to resolve what seems to be a 9 year old billing issue. Want to sign up for service but they claim I have an unpaid bill from way back then. So I guess that $250/month keeps going to Verizon because no one can figure out what to do - other than to pay an undocumented bill
Huge problem with resolving a billing issue with Optimum. I am considering a CLASS ACTION SUIT if not contacted and issue resolved soon.
i am with you .
I with you &)) for one month!!!!! and I just got there service !! only have wifi and1 cable box cheapest package!!!!!!! and they don't know what to do with my account!!!!! still waiting for super visor after weeksssss!!!!
You ever get supervisor
and now they tell me they can't do anything because its escalated!!!!!!!!!!!!!!!!!!! I'm so mad!!!
I have the same issue and I'm being billed for service I don't have.. a lawsuit is what they need!
Me too. Their incompetent rep added a cable box on my account by mistake. i was not aware i was paying for it for 2yrs. And they would not credit me at 1 year even 6 months. Yes i will join you too.
Oh my this company is the worst!!
yes a lawsuit is what they need
I'D GLADLY JOIN YOU IN THAT PURSUIT!!
Lawsuit? Sign me up! Been a customer since before this was Cablevision(TKR was the original company)and the service has consistently went downhill. It's like they don't know(or care) how to repair the service they are providing. The only remedies they offer are to re-boot or exchange the cable box Now, customer service is handled by some anonymous 3rd party, who can barely speak English. This is the reason I quit AT&T!
We need to band together and take this to a higher power...
Their strength is in running us around and hoping we eventually will shut up and pay our bill...
ARENT THERE ANY LAWYERS OUT THERE THAT HAD THEIR ROTTEN EXPERIENCE, I AM ALL IN FOR A LAWSUITE I TRULY HAVE NEVER EVER EVER BEEN TREATED LIKE THIS BEFORE
MY NAME IS EVELYN GOLD MY E MAIL IS (hidden) if anyone really wants to go after them we would need to find a lawyer first does anyone know of any
I suggest we contact the lawyers handling a current class action lawsuit: Scott A. Bursor and Philip L. Fraietta, 888 Seventh Avenue, New York, NY 10019
Tel: (hidden) Fax: (hidden)
The Class Action Lawsuit document:
I am 100% interested in a lawsuit email me (hidden) - I had enough my cable has't worked since July 2019 and I pay $300+ a month
I wish we could
I would be interested
I'm in! My experience is written above. It's horrendous!!
I am having a billing problem with no return calls. Such a disappointment
Add me to that list. They never call you back..Over charging me. It is time to switch to Verizon I think. They say only about 10% real switch, but I am in that 10%. But I would love to get into that class action suit. (hidden)
please add me to this list. When moving, the optimum fraudulently connected the home phone option to me. Before moving, I used only the Internet option and never asked to add a phone. For two months I asked to cancel the phone and give a credit for service that I did not use. About 15 representatives said they would figure it out. And then I was just blocked and billed $ 10 for late payment. One of the representatives played games with me. He asked something and when I answered, he put me on hold. So, when he spoke, there was a sound background of the office, then there was complete silence. I realized that I was on hold and did not say anything at the moment of pauses, and after a minute he turned off the hold and pretended to answer my questions. It was really stupid.