For the last 4 days, I have spent countless hours trying to rectify my E-Mails, slowness, etc. I have E-Mailed, talked to people and then instant chat. It has been 4 days now, and I am no where. The CEO of Cablevision/Optomum is James Dolan. Phone number is (hidden). Fax number is (hidden).
I can only assume that these duties were outsourced to people that do not know what they are doing. Up until now, I have only experienced excellent service whenever I called. I am going to call and fax James Dolan. I have already filled out two surveys stating negative reviews. Looking to cancel and maybe get Direct TV.
I have been a customer for many years. They just dropped my subscription to gold to premium with any notice. When I called the robot told me they did it because cinemax too expensive and offered me a chance to pay more. When I signed on to cablevision I was told that it would never change. I'm in on a class action suit.
I do not pay for service updates or interruptions at this point I am contacting my attorney at noon I advise your company ceo fire Jean revamp your attitude and immediately contact me before noon on November 6,2019.
I have been abused by Cablevision Systems today, Oct. 4th, 2019, in a way I have never experienced before. I have an issue with my Optimum DVR. There are constant drop-outs of the sound and picture that have been going on for at least two months. I have spent hours to no avail on trying to get this fixed. I even drove 20 miles to their office to exchange my cable box as advised. The new box didn't fix the problem. Today broke the camel's back. Every time I called the Customer Service Department for Cable TV, I was hung up on by the rep. This happened over the course of 3 hours. I spoke to Representatives: Barlow, Jeffrey, Sarah, and Michael, who all dropped the call after I had explained my problem to them. Finally, I found Hiro, who said he would help me. After 21 minutes going through the same routines over and over again, he said he would transfer me to someone more technical. He then hung up on me!. Now I'm on the line with Estarky who said he would escalate this to another department. As an alternative, he then tried to up-sell me to the newer more expensive DVR Cloud service. I'm now waiting for the 24 hour promised call-back from the next level technical service. This level of service and Optimum's operation is totally unacceptable! New York City as well as other communities should deny Optimum/Altice franchises for such horrific service. It's a total scam and sham!
I have had the same experience and I am so glad I'm not the only one. Their customer service is the worst I have ever encountered in my entire life. It's very convenient that there is never a supervisor available either. I am reconsidering my cable provider as i have had way more trouble than its worth.
First off they never call back, I have been told over 12 times in 11 months it will be escalated and or a supervisor will call me back in 48-72 hours...
They are brilliant in blowing us off its time to fight back....
There has to be someone out there to go to bat for consumers,
Huge problem with resolving a billing issue with Optimum. I am considering a CLASS ACTION SUIT if not contacted and issue resolved soon.
i am with you .
I with you &)) for one month!!!!! and I just got there service !! only have wifi and1 cable box cheapest package!!!!!!! and they don't know what to do with my account!!!!! still waiting for super visor after weeksssss!!!!
and now they tell me they can't do anything because its escalated!!!!!!!!!!!!!!!!!!! I'm so mad!!!
I have the same issue and I'm being billed for service I don't have.. a lawsuit is what they need!
Me too. Their incompetent rep added a cable box on my account by mistake. i was not aware i was paying for it for 2yrs. And they would not credit me at 1 year even 6 months. Yes i will join you too.
I'D GLADLY JOIN YOU IN THAT PURSUIT!!
Lawsuit? Sign me up! Been a customer since before this was Cablevision(TKR was the original company)and the service has consistently went downhill. It's like they don't know(or care) how to repair the service they are providing. The only remedies they offer are to re-boot or exchange the cable box Now, customer service is handled by some anonymous 3rd party, who can barely speak English. This is the reason I quit AT&T!
We need to band together and take this to a higher power...
Their strength is in running us around and hoping we eventually will shut up and pay our bill...
I have been a customer for over 20 years besides the poor customer service you get. You get no one to speak to. The phone service sucks. I have bee n having trouble getting cable to work in my house I have no pictures cable boxes boots and never comes back. It can stay out for several hours or several days. My Hi Speed WiFi that I pay for cost a pretty penny and I have not had WiFi for over 8 weeks. I called 5 times had technicians out 3 times and keep getting the run around. I have Called again to get someone out and still waiting for a call back. If those keeps up. A call and letter is going to the Better Business Bureau. Because this is no way to be running a business.
Its happening to all of us...We need to contact consumer advocates becasue altice is designed to hive us the run around as they know their product does not work 100 percent..I hve been calling weekly for a full year and still nothing..
Hello Mr. James Dolan
I can't even tell you how VERY disappointed I i'm with this company. I beg someone to please respond to me . It' s been 2 weeks today since my first phone call to customer service.They have done nothing but charge me for a service I have not received. At this point I Hate Cablevision/Optimum!! They are causing me much stress!! I've been a customer for 10 years!! But i'm looking to move over to Verizon!!
This is my last resort....I'm hoping that putting this on the corp website I might really get a call back? Customer service at the company is rated a Big Fat 0. How do you run a business like this? I bet that you guys sit in meeting ALL day and never really know what's going on? Get out of the meeting and deal with your customers...I beg you! Please hear me...
I have been a customer for at least 20 years and to date the service has not been the greatest.
I seem to have a problem with the cable box and spent at least three hours on the phone with two of your staff.
The first one told me there was a problem in my area and to wait two hours and it would be taken care of.
The second person said there was not a problem in my area and to bring the box to exchange for another one, I explained that I am 88 years old and then the person was giving me a repair date 4 days away when I had a Doctor appt, the this was pushed out further.
I was told that either make the appt for then or call back. Since I pay my bill on time I think your company should be a little more considerate to your customers
we live in long island, got the internet, phone bundle that comes with a free gift card for being a new customer. we were suppose to get the gift card on the 3rd billing cycle. we still did not get the gift card. march will make a year. we called about the card 100 times and still nothing.The most dumbest response i heard was that the card was not in the order. BUT IM A NEW CUSTOMER!! THAT PROMO WAS FOR NEW CUSTOMERS!!!! WE ARE DEFINATLEY CANCELING THE SERVICE> IT FALSE ADVERTISING!! FULFILL YOUR PROMISE AND STOP LYING TO CUSTOMERS!!!!
The worst customer service -over 30 minute wait time to only be told that the "email expert" can't help but will escalate my issue and I will have to wait 24 hours for a call back. For an expensive service, the quality of the product is subpar and the customer service is one of the worst I experienced.
they escalate it to no were !!!!!! I'm so tired of hearing them say they have to escalate it! and we still have to wait!!! I really wish they had people that knew what there doing!!!!
worst customer service ever I been waiting for a super visor to call me for days they told me 30min on the call I have had 8 techs out here I been with out internet and cable for Fays I only had the cable for 1 1/2 months and get a bill for $741 everyone I talk to don't know what to do. I was promised credit got none they forgot, no one calls me back and it has been escalated they say. I am about ready to switch again. this is very sad. I know for just wifi and one box is not $360 a month that's insane something is wrong. I and now calling corporate AGAIN!!!!
I have been robbed and abused by Cablevision and unfortunately I have to take the abuse because "as stated by their own employees" go ahead and cancel your services if you are not happy! It's almost like they know that I cannot drop them and go elsewhere because unfortunately, I do not have another cable company I can call for service. The government needs to investigate this company and stop them from robbing and abusing people. I was basically told today in a very nice way, there is nothing to do because it's my fault for not wasting my precious time on the phone with them. When you do call with an internet issue and wait for two (2) hours and then to hear that you need to go online and try and resolve your issue there. How can I do that if my internet is not working? This person Michael ID# MJ1 basically told me that he not doing anything about my complaint. This James Dolan as President CEO and Director needs to train his employees to treat long time customers with respect. He basically told me because I did not put in a service call, I do not have anything to prove. Really? Are you kidding me? Is this the way to respond to a customer that has been with them since 2012 and pays her bills on time. I also woke up today to my services being shut down as of October 31, 2019 because a stranger called and stated that they were moving into my address and they never communicated with me. Unbelievable, I need my cable services due to the fact that my home number is important and now I don't even know what the status of my services are because the right hand does not know what the left hand is doing. I am really disgusted with Optimum and I will not stop until someone addresses my concerns. Robbing customers is not the way to run a business. The abuse needs to come to and end and this company needs to provide their customers with respect and not talk to them like they are worthless.
I totally agree with your sentiment! The will eventually loose a lot more customers. Anytime a company gives you a hassle just to disconnect your service then you know that they have a HUGE PROBLEM!!!!