Worse company and service. No help whatsoever. Haven't had cable service in a week. Technicians don't ever show up. Customer service is of no help. Try to never use them if you have another choice.
Optimum, can you please refund my $161 PLEASE? It's been over a month and I still haven't received my money back. I'm now in Korea, serving our great country and still no refund. Everytime I call it's something new. Please REFUND MY MONEY!
Call cooperate (hidden)
I have been trying to get the telephone number
Worst company ever! DO NOT USE THIS COMPANY FOR ANY SERVICES!
I have been trying to resolve a billing issue for over a month and each time they tell me a supervisor will call me, yet, to date, no call. I have proof in the form of an email from Optimum, as well as a debit from my checking account, that the bill was paid yet their system still shows it as unpaid. Clearly my payment was erroneously posted to another account or never posted.
I have called 3 times to no avail. They currently have me on hold for 43 minutes waiting for a supervisor.
I am clearly not a valued customer, nor is my time valuable to them.
I have been a customer for 15 years. This is the worst company in Brooklyn NY!!!Now when you have a issue and you call in only overseas agents is in the phone ..THEIR DO NOT UNDERSTAND ENGLISH !!!!!!!!!!!!
This company scams you out of your money. They're sneaky and dishonest. Do not switch! you'll be highly disappointed
OMG!!!! Stay away from this company!!!! I just had them install cable and am getting rid of them less than two weeks later. I paid one month in advance and was told installation was waved. I already got a bill that is $20.00 more and was charged for installation. On top of that my remotes were not programed on day of installation so I spoke to someone who was very apologetic and said someone would be out as soon as possible to fix the problem and I should call for a credit for the inconvenience. Not only did I not get a credit for the days I was out of service but was charged $80.00 service fee. I called to get this charge off my bill and was told they could not take the charge off. Excuse me???? I asked for a supervisor and after being on the phone at least an hour, I was told as a one time they would take the charge off. What??? They acted like they were doing me a favor. Nope. I am done with this company. Terrible!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
You should always deal with the cooperate Department (hidden)
Lies! lies and more lies ! No one in this company is tells the truth even the supervisors the customer doesn't come first!! Do not switch to optimum altice !!! It's terrible!! Defective equipment!! They don't stand behind their product!! I've had a box broken since day one and I gotta pay to have to pay for them to fix it !! Scam!!!! Go to direct tv I'm gonna switch back !!! Liars !!!!!!!!
Optimum get your ass in gear and start doing what you say your going to do. Nothing but lies anymore and very poor customer service and supervisors. It's been over a month trying to get my account back in order but never get anything done! Stop lying and get things done! Also teach people that if they can't speak English to learn how to. Can not understand anyone.
I have never been so frustrated, in my life, trying to get an answer to my question regarding "on demand". Every time I call, I get a person who has difficulty understanding english and is so fixated on giving me the screen prompter responses, that they are not listening to my question! The automated system that keeps linking me to these same incompetent reps is ridiculous!! I am fuming, right now!!!!!
Your company has gone downhill. What a shame. I can't get anyone that I can understand. I just gave your customer service representative a lesson in customer service and I answered my own question which is ridiculous. And , also how can you hire people from out of the country when there are so many people here on Long Island that need jobs.
35 year customer,, just keep raising bill. Called helpdesk, could not speak very well, put on hold numerous times, could not doing anything. Told me to bring back devices or terminate to lower bill. Asked Germain for reference number for call,,,he hung up on me...
But article offers good goals to new accounts,, great model.
In this world of people complaining about everything it has been so nice to have your technician no his job,and be so pleasant to talk with he answered every question I asked a real professional. My name Richard Halloran a long time optimum customer since one channel hbo,i ask him his name but he gave me his tech number 5505 out of the Brooklyn office. just though I'd pass that along.
I have two accounts with optimum. I am going to cancel both accounts because of your customer service. I have already gone to twitter to advise anyone interested in your company to not due to the poor service.
Tried to upgrade to Altice One. Was told it was going to be $135 a month $10 cheaper than what I'm paying now 2hrs later i get an email saying my new bill will be $166 plus tax which will be $35 more a month. Try to call back billing is closed. Speak to Ramsey in the upgrade Dept he says he can't help and there's no managers bc they're all at dinner. And to call billing this morning for a manager to help me. I'm on w the manager now after a 19m wait and he told me that his suggestion is to just cancel since it's more than my normal bill. GIVING ME A PRICE AND GETTING AN EMAIL 2HRS LATER FOR $35 MORE THAN THE PRICE I WAS TOLD WAS NOT FAIR. NOR IS THE WAY IM BEING TREATED FAIR. I WOULD APPRECIATE SOME HELP
After being an optimum customer for 15 years, Altice comes into the picture, and any quality there was, is now gone. The customer service reps are not in this country, and trying to understand the accents of these people is nearly impossible, let alone the very obvious lack of knowledge and concern for the many customers who pay ALOT of money on a monthly basis. TODAY I SEARCH FOR A NEW SERVICE PROVIDER.
Your customer service reps are horrible. Cannot understand them, they cannot help me.
They have disconnected me a few times I want to speak
with someone from USA NOT s foreign country
I think this is the worse cable company in the world. Their service is extremely poor and no two people give you the same answer. Truthfully I don't think they care. I ask for one specific thing and they do something else. They makes changes to the account and I know nothing about it. I'm not sure what the heck they are doing. If FIOS was out there I'd be with them in a minute.
Hello my name is Darcel Archer I've been an optimum customer for the last 4years maybe more and I have to say I am not happy with service issues I received. On may 31st my service went out due to unscheduled maintenance on my building I called customer serviceand they gave me a time gate window of when my service can be restored between 10am and 8pm on June 1st I am not satisfied with this service and I will advise other customers about this situation thank you for your time. My phone number connected to my accountis(hidden)
It is my intention to bring you up to date regarding the money that you are wrongfully still attempting to collect from me.
After paying my bill in full in June, I realized that my pet bird had chewed through the wires leading to the modem. I could not use the internet at all.
When I called and reported the problem I was told that someone was still using my internet connection.
I immediately requested a termination of services; I spoke to a lady named Diana at your main number.
A little later, I received a Sales Call asking to restore services along with a new modem. I agreed and then cancelled since I had no time to accommodate a home visit. I was told that I could return the equipment by mail.
I also want to call to your attention the many times that I received a bill saying I was behind on payments but was in fact on time. When I spoke to a representative about this I was told that it's because you bill a month ahead of time!?
This sounds unethical to me since service was started with payment a month already in advance. How many times did I repay for that "month in advance?"
I have finally returned the equipment to your office in Brooklyn despite hardships imposed by physical disabilities which I discussed with your customer service representatives.
I believe the Attorney General and Consumer Protection Agencies will be interested in your practices, I will be sending them copies of this letter unless this matter is resolved.
Today I went into the Cablevision office to return my boxes, I had 3 large boxes a modem and a router. When i arrived i asked if i could set the items down on the counter since they were heavy and I had a few customers ahead of me. When it was my turn I told the representative the boxes were right over there (an arms length away at the next station) if he could please get them. His answer was those were my boxes and I could get them myself. 3 times he told me yo bring them over, as 2 other workers listened and allowed this man to be so disrespectful. Finally one of the men gave him the boxes, after my transaction I asked him his name because I was going to call and make a complaint and he said "Isham" , he stated he did not have to give a last name....but he knew mine and my address.
This sounded like a threat to me, I hope you will look into this and reprimand this employee, he must treat all your customers this way....I just could not believe how rude he was and the "lead" sat next to him and allowed it.
I've been trying to resolve issues with a Residential Early Termination Reimbursement. I've submitted the forms three times. THis has been going on since January, and still no reimbursement since switching from Fios. This company is completely incompetent. I will be canceling my Optimum service.
To Whom It May Concern,
I am currently a customer of Optimum. On November 10th 2018 at 8:01 am, I had a scheduled service call. The service call was to replace my Samsung box with the new Altice box. After the service visit, there was a humming vibration noise coming from the box. Approximately two-three hours later my 32 inch Sony Flat Screen TV was green and the Altice box was no longer working, along with all of my Optimum services. I called Optimum to explain my situation, they tried to schedule someone to come the next day but I was not available as I observe Sundays as religious observation.
A service provider for Optimum arrived at 7:00pm on the 12th of November. They tried to fix the box that blew out and they could not they had to replace the box. Since then I have tried to contact someone to replace my T.V. as it blew out as a result of the faulty cable box. They have yet to assign a field supervisor to my case to look further into this matter.
On January 4, I received a phone call stating that they will not reimburse me for my T. V. without investigating any further. This decision is not acceptable to me. I would like a full review on my case and anticipate a call from your headquarters in a timely fashion. I am looking for nothing more than reimbursement for my damaged T.V.
I look forward to hearing from you soon.
Thank You for your time and immediate attention to this matter.