If James Dolan really exists, he would solve the incomprehensibly miserable service that their corporation delivers. Any man, that is a real man, would be willing to speak to his customers, rather than just continuing to illegally take money from them, charging for services that sub-standard at best and less than 1/10th of what is advertised. CC FCC.
Oh Boy , I see I am not the only one that is really done with Altice/Optimum/Cablevision. I have been dealing with a problem since the end of July. The first thing a tech was suppose to come over and put the internet service in another room in my home. Instead he came took my wireless router that did not belong to Optimum replace my modem which I didn't ask for and sad he did not have a work order for the other stuff . My son showed him the email we had and said he didn't have that spent 15-20 mins and Optimum is charging me for 1 modem , a router, installation fee, and also an installment fee.
I have called can't speak to a supervisor and when a supervisor called we got disconnected and a customer service rep would not connect me back to the supervisor , or you get transfer to another customer service rep.
I called the other day and a customer service rep said no body escalated the wireless router complaint, mean while every rep I talk to says yes we have that. I am not paying for a service that I did not have and there was a credit for $21.00. The customers service is loud you can't even hear a representative WHAT HAPPEN TO THIS COMPANY.
My next step is calling the police and filing a stolen property report and contact like everyone else any body I know. I have been a customer for over 20 years. I even lived in Boston and had the service there.
PLEASE IF SOMEONE CAN MAKE ANY CAN HELP !!!!!PLEASE
Class action lawsuit is only solution for this disgraceful company
Worst company ever . I just switched to 1GB and yesterday the technician came who was a sub technician. Laying down on floor like it's his bedroom . While waiting for router to kick start. Well guess what speed is still less then 200 mph which was before no change . He said he can't do anything else because MAYBE wires need to be changed from outside ??? Like what the hell ?? We are working remotely kids online classes virtually . What's the point of upgrading ????? When I can tech support they are sitting in India alll names " Moses" liek 3 different tech support all same name ? I am so ready to switch this shitty service . 10+ years paying over 300$ I am so done .
After reading all these customer horror experiences with optimum and lack of response from ceo James Dolan I'm suggesting a class action suit against this cable company.
After 3 weeks of partial or no cable service I've had it with trying to have a common sense English speaking conversation with your customer reps. I've had a myriad of answers as to why my service isn't working from a faulty remote to a damaged cable box to my TV is the problem. My TV has been going off entirely in the middle of a program. I can't regulate sound or channel change as the remote doesn't work I requested new remote almost 2wks ago and received in the mail a few days ago a large square cube shaped item identified as air adapter I have no clue what this is or how to use it. I called customer service who also didn't know and asked to send back to optimum After over a week yesterday received new remote which stared the tv & cable and seemed to work so I shut it off and when returned later that day prepared to watch The Emmys with others as I am SAG AFTRA & on Nominating Committee. The tv wouldn't turn on the cable keep turning on & off automatically when rebooting the box read CM registering and stayed there I called customer service tech help and was told it's not the cable instruments or remote but service shutdown in the Stamford Ct area until 10:45pm. On Emmy Night. I called other friends & family in Stamford and their optimum service was working. Back on phone chat w/a technician until 12:30 am who had me pressing and trying everything imaginable telling me it was the remote which had to be programmed to my TV. As of today nothing is working. Total of 2wks erratic on & off tv service & I missed the Emmys. Disgraceful Is the only choice small claims court or do you have accountability for the awful service & non English speaking customer service reps
It takes me half hour just to get a person who doesn't know ANYTHING anyway. The ridiculous script that they're following and the troubleshooting that doesn't even apply to my reason for calling. I'M SO FED UP.
Wow look at all of these complaints they don't do anything to try to help us. Let's get the news reporters to help us.!
So I take it that this is not the Optimum/cablevision fan club website.
Absolutely horrific! No service for half of July and all of August . Spent most of the summer on hold with optimum and then waiting for appointments and on line at the store. Incompetent in every way
you may be the worst CEO in history to allow the incompetence in your people
Just sickening to deal with
The first chance I get to switch from this company I will terrible how you get treated
3 days no cable since Technician took my boxes .
Called to complain no help but I bet they want the billed paid
Terrbile you can't even get a supervisor on the phone they tell you no
Worst company ever " don't ever switch "
The worst company ever. "Terrible " customer service.
I am now going on three days with no cable due to the first technician that came in. Three different technician came anybody get fix it, called Cust service asked fir a supervisor was told "no" buggiest mistake ever switching to optimum
I am beyond frustrated with the direction Cablevision/Altice is going when it comes to customer service. I have been with this company for 10+ years and the service I now receive is disgraceful. I have scheduled appointments for technicians to access issues with my services and not only do they NOT SHOW UP they do not even extend a courtesy call to note their absence and/or delay. My experience with contacting customer service is a nightmare; aside from not having your problems resolved...I am hung up on; placed on usual/lengthy hold times and then told a supervisor will call me back and of course they never call. This company needs to reconsider those working in customer service in order to prevent losing good customers. I do realize a lot of adjustments were forced in dealing with the COVID-19 Pandemic, however; NOTHING should compromise good customer service where people are paying for services. This experience has truly forced me to reconsider doing business with Cablevision/Altice, which is sad and unfortunate. I hope this review is read by those who can truly make some changes to the way the customers are being handled/mishandled. As I am now seeking a replacement cable/internet service, their will be customers after me that deserve excellent customer service which we all know creates loyal customers. Way to go Cablevision as you just lost another LOYAL CUSTOMER!!!!
The WORST CUSTOMER SERVICE IN THE WORLD!!! INCOMPETENT!! A DOSEN'T KNOW WHAT B IS DOING!!!
HOURS OF HOLDING ON AND NO ONE KNOWS ANYTHING.
I WILL BE SWITCHING !!!
And they don't even speak English most of the time..
took away cinemax and tmc then had the gall to increase my internet fee. I have called the call center (bombay) asking for a supervisor twice and still waiting for a return call. I will lodge a complaint with the attorney general for nj and keep writing reviews.If I can keep their potential customers informed I will.
I totally agree they don't care at all. I haven't had cable for over 16 days and finally a technician came and said he was in a rush and couldn't help us. I called so many times and just ended up asking for disconnection which they seem to be gladly to disconnect.
Terrible, terrible company with the WORST customer service. They've been taking someone else's cable payments out of my checking account and I cannot get anyone to resolve it. I hate this company and hope another cable company services my area. I'll be the first to sign up and leave Optimum.
Anonymous! Agree with terrible rating! My next call will be to the FCC AND ATTORNEY GENERAL of NY! Gross incompetence of service dispatchers Nd service technician! I too want another internet company for my area, (not Hughes they're worse!) and this monopoly is tantamount to holding the public at the mercy of a terrible company!!!
They obviously do not read these reviews. I firmly believe they are scamming customers. Stole 212.00 from me for equipment they said was not returned. I gave a tracking number showing it was returned. My next call won't be to them but the State Attorney's Office. Unbelievable they are still in business.
I made a complaint to the Attorney general, no response yet.