since cable was sold the customer service is TERRIBLE it took me over an hour to speak to a human and that was because I called corporate
offices and was told there was no pending changes forthcoming about their customer service. FIOS IS LOOKING GOOD they closed the office in Freeport so now I cant even go there to return boxes or remotes the South shore has been abandoned by CABLEVISION
Gentleman. Your policies related to changes in service smack of fraud. Your people tell me you cant downgrade service unless your at the location where service is provided. I am 70 miles from the service location and this represents a hardship in terms of costs and time. This was not the case when I upgraded my service to gold. I didnt have to drive to the service location for the upgrade. This is a complete failure on managements part in having consistent policies. Look at Well Fargo, they blew it and your approach is very similar. Yes, look the other way. You have managed another week of service from me but lost a customer in the process.
Your commercials are dreadful particularly the one with the person in the red dress, The ones with the supposed space men are equally stupid. You give good service, you need to provide good advertisements.
Good afternoon mr. Dolan in the times they were living you should be aware that this some unsavory unfair unequal treatment of some of your employees there's blatant disrespect for once dignity behavior going on Madison Square Garden Arena HR is covering people whom already privilege your employees are being harassed mistreated and humiliated by people that think that they are running a modern-day Willie Lynch Plantation. I know it's very easy when you sit on top not think of the people in the bottom I supervise the stand that both you and your father get burgers from and I was treated with blatant disrespect more than once the first time I didn't lose my job because I recorded how I was being treated but the second time I lost my job because I didn't record.
The amour of mistakes were made and if you do not check your bills there would be surprising charges of which billing refused to adjust I WOULD NEVER RECOMMENDED THIS COMPANY TO ANYONE DEPLOREABLE RETENTION DEPARTMENT AND BILLING DEPARTMENT THEY DO NOT CARE AND QUALITY IS -0! They say it is fixed and it is not where billing is concerned! Recorded calls should be reviewed by the highest level especially when customers calls in more than three times to ask if issues are resolved. I do not trust their words!
Tried to watch the Giants game last night on ESPN. Lo and behold the channels for ESPN & ESPN2 would not come in (just had a gray screen) on the living room box. the other 2 boxes worked fine. I rebooted the box 3 times and still nothing. Called customer service, they tried rebooting, still didn't work. Customer Service told me the problem was that my box was old (from 2014!). Wanted to charge me for a service call to bring me a new box; otherwise I'd have to waste an hour of my time going to their "store" to change it out. I spoke to that person's manager who just kept repeating the same thing. Went up the chain further and spoke to another manager who also wanted to charge me for a service fee to get a new box because my box isn't old (contradicting his own CS rep) and he has had his box for 9 years with no problems. After all the money I pay for the monthly service and 3 boxes, I shouldn't have to put up with this and I shouldn't have to swap out my boxes and remotes once a year when they keep failing.. The last manager I spoke with insisted there was no one higher than him to talk to. He then heard my husband talking in the background and actually had the nerve to ask to speak to him, instead of me! I told him that was sexual discrimination and would be suing for it. I have been a customer for 20+ years and deserve to be treated better than that. I'm switching to FIOS.
To James Dolan
I am a cable vision customer and want to tell you my feelings on the commercial you promote on television.. I am not of the black community ,but do feel the commercial makes that race look lazy and ignorant ..it's a terrible message it sends to the youth of today..if I was a black person I would feel offended by this commercial...why is it that the black gentleman is asking "how much work"? And asks what is a culdersac? Did you ever feel that this is improper and prejudicial? Please try to find another way to promote your product,,
Regards , long time customer
Your company is a fucking disgrace, my internet nwver works. You obviously invest nothing in infrastructure and pay the cheapest fees to rent towers.
You should all lock yourselves inside the corporate headquarters and set it on fire.
No one would evwr know the difference.
You don't even have the decency to alertt cuatimers of outages or maintenance because you are useless garbage profiteer cunts who should suffer the indignities of your own absentee landlordism.
You are fuxking garbage, not worth the adrenaline running through my blood right now while.I'm trying to get work done but can't because you are so fucking invomopetent, useless, and clueless.
I have been with Cablevision since it came to Deer Park, NY 11729. I have NEVER changed service. I get mail from other services,and do not change. I also get mail from Cabelvision for a great deals, only if I was "new".
Iam please with your service. I can contact you at all hrs. , day or not and get prompt help.
I don`t want to change because of the service I receive. Recently, I did get an adjustment. I am thankful for that, but it is only good for yr.
Wouldn`t be nice if you did more for the customer who has stayed faithful for ALL these years, Mr. Dolan?
If you could give us "old timers" a better rate, I am sure more would stay with Cablevision instead of "cable hopping'. Now , I give you 4 stars. Give us a"gift" and I will give you 10stars!
I AGREE WITH YOU 100%. I HAVE BEEN WITH CABLEVISION FROM THE START AND CAN'T GET ANY DEALS. I HAVE ALL THREE , TV, INTERNET, AND PHONE AND PAY OVER $200.00 . AS YOU STATED NEW CUSTOMERS GET DEALS BUT US OLDIES GET NOTHING. I JUST RECEIVED A PROMO FROM FIOS FOR $69.95 FIRM FOR TWO YEARS FOR ALL THREE SERVICES I AM GOING TO CONTACT THEM. WHEN YOUR A SENIOR AND ON A FIXED INCOME OPTIMUM DOESN'T CARE ONE BIT
Well you must be one in a million that is not having problems with option on line ??? Well welcome to the present , I just got it in stall in my Home day one problems after promblems. The All the HD Chanel's are not clear all movies are half screens . Very fuzzy all Chanel's From day one . TV colors dull dark . and they have no one to drop boxes any thing to your home you have to pick up at their office 1/2 hour alway round trip 3 hours and they bill you one month in avence (why) this doesn't make sense and they don't want to work. Whith you or corpate ps this cable is no good I,, I rate it o ,,
they are the WORST!!!! but when you call the number above, they transfer you to Corporate Escallation Customer Relations... I spoke to someone there and i have to wait until next week Tuesday for an answer. i just want my bill credited and i will stay with them. otherwise, its off to FIOS i go
I just called their corporate Escallation Customer Relations department and spoke to someone there who said they would try to call back next week as they are on 1960 technology meaning they won't text or email me but would call during the day when no one is home and possibly leave a message telling me I can call back and not speak with someone that will address my issues. CABLEVISION SUCKS!
My mother used Optimum paying $124.95 for TV, phone and internet service with TVs in the package. Only 20 or so usable TV channels come with the package. Repeated phone calls and chat room discussions with Optimum staff regarding her internet service which she does NOT use and costs $34.95 a month have consistently said the charge is needed to supply phone service. So we have repeatedly asked for the wifi address and password so her visitors can at least use the wifi, but this has never been supplied.
We have switched her service to Fios by Verizon which is night and day in terms of value:
TV stations provided: 125 versus 20
Phone Service: Yes for both
DVR ability to tape programs: Yes with Fios, no with Optimum
Monthly cost: $97.03 for Fios versus $124.81 for Optimum
It is no wonder Optimum and Cablevision were recently purchased and heads rolled. Here's hoping new management Patrick Drahi and and Kristin Dolan can right this sinking ship to give us a more competitive market place.
I am a senior citizen and I have had Cablevision (TV, phone and internet). I had a problem on my computer and tried to contact "live chat" or to get someone on the phone to talk to to get this problem resolved. I cannot connect with anyone and I DO MEAN NO ONE. With the amount of money I pay every month (over $200) for basic materials, you would think that there would be someone there to help but that is Cablevision for you. Verizon, from what my neighbors tell me, is no better. Maybe the SEC can help. It's about time to try them.
I have been trying for TEN YEARS to get a refund on my initial deposit for cablevision...tried email, tried calling customer service...each time "5-10 business days." So far, nothing. Initial check was sent, but arrived at my new address too late to cash. Oh boy!! If I ever move back north, guess who I'm NOT contacting for service?
The new HD interface for the program menus is terrible. Are we so illiterate that we can only work with pictures and we can't read anymore? I have an older television. The text is running off the screen. The tiles of photos take up so much space that I need to page through several pages to see the lists of movies, and the typeface is so tiny. It is so cumbersome and time consuming that now I am now doing the entertaining--not the other way around.
I have 6 cable boxes at my house, one for every room, and have been a customer for a Long, Long time. Recently I was charged $82.50 for the MLB Package that I didn't order, but somebody did back in April 25, so when I found out about it to cancel I was told that it could be cancel but I had to pay for it anyways. They couldn't tell me in which box it was ordered, Fine. I am not at the residence because i am in the DR. I have forgotten my password since it's been years since I opened the account. I have given my SSN, DOB, and nobody can help me because I am not in the States. Question is; How come is so easy for someone to order something without any questions or passwords, but I can't do anything with the account because I am not in the States, and how come I have to pay no matter what for something I am not going to watch ever. None of this makes any sense. I can't even add my son to the account and he is living at the house at the moment. This is bad Business; this is my account number if anyone cares 07872-110983-05-1
Why is it that when you purchase a product from any store, they debit your account immediately. When you ask for a refund it takes 4-6 weeks?
To Mr Dolan and Mr Sweeney. I am a 67 year old disabled woman who has been harassed my numerous sales people in Cablevision. Ms Quinata Thomas who said she was a supervisor would look into my account and handle 5 days ago I have no contact to get help without internet I am now standing outside my building to write this. I live in subsidized housing (St Joseph Village) ..they give free basic service with my rent I'm here 12 days and I'm still standing in the street to try to get help. Please help
Joanna Mancini 2000 Boyle Road Selden NY 11784.. Please mo more harrasing calls from sales agent that ask me my social security no and date of birth... Cam a professional in charge contact or direct this to the president's office (hidden)
RT @cablevision: X Files. Temporada 5. Ep #6 Christmas Carol. A las 20 Hs. por @canaltcm #Serie
@KimJonesSports Great !! Miss you from Yes !! we need Internet now ! @cablevision #outage
@Wolfy_Jones @cablevision still down in the BX
Hey @cablevision, thanks for the elevator version of "Crash Into Me" that I've been listening to for hours now. Also, you're the worst.
Geocities is laggy; @Cablevision has done an admirable job of reproducing circa 1998 dial-up internet connectivity experiences today.