Shameful!!! Don't understand after all these complaints below there is NO Follow up with corporate to abate these ongoing issues. I too have ongoing issues since 5/9/2020. I see the service people getting frustrated with their own company. Their hands are tied...They can't figure it out. We just need to get competition and get out of working optimum....
I just want toszy your fuki ser ise sucks
They should be ashamed of themselves. They are selling something they cannot even install. I have been waiting for them to install my services since June 20th and today is July 7th. The tech came out to install and advised he was unable to do so as the fiber on the Pole outside is NOT working. Then NOONE called me back. I have called optimum over 20times since June 20th. They sent another tech out on June 24- even tho i advised them of what the first tech said. They only escalated this on JULY 2nd... I called them again yesterday- the lady advised everything was taken care of.. I asked her HOW? I did not see any tech on my street fixing that (esp. since I have a outside camera so I would have seen them) She assured me 4times that ALL Is good and we can schedule for July 7th. GUESS WHAT!!!!!! Tech comes out and STILL can't install. BC of the fiber outside NOT working. WHO does this?? I am left without any resolution. They don't have anything to say- they can't even confirm when the right tech is coming (who apparently only repairs those fiber boxes) So NOW I have to pay my Verizon bill of $225 while optimum still holds my money.
END of story- I CANCELLED the order and NOW I am going to report them to everywho I can- lack of professionalism to the T.
How can they conduct business like this. AND NO REP cared about my situation because NOTHING WAS DONE!
they are rip offs!
they need to re train their REPS cus they ALL suck!
Shame on you James Dolan. You should have a post on the website what the problem is and when it is expected to be rectified. What kind of a company are you running. Do you see the comments from your customers?
You should fire yourself!
I am ready to cancel after trying to pay my bill.
I have had enough! Every month I try to pay my bill. I'm the only one in my house that does this. Long before the COVID Virus I had trouble logging in, so I would call. Now the phone lines are not accepting payments. I tried for two hours. I reset my password and it says I don't have permission to view this site.
If you are giving me Optimum for free, that's really nice of you.
You don't want my payment?
I certainly should get something for all this trouble. This is how you treat senior citizens, one of which is a veteran.
Worst customer service ever!!!! I spent 1.5 hours on the phone this Tuesday, between waiting for a rep and troubleshooting, to resolve non-working phone service. When the call concluded, the internet service was also not working. I was given a service appointment for 2 days later (yesterday afternoon) and missed out on a vacation day with my grandkids to wait for the technician. Fine, except the technician never showed up. I called customer service again and gave up after holding for 2 hours when no rep picked up. I finally got a rep this morning and was given another appointment for today. We'll see. The best part is when I asked the rep if this normal business practice, she said yes. It would be funny if it wasn't so frustrating. Now I'm trying to find an alternate provider, though they are limited in my area. Wish me luck!
I tried to contact your customer service with negative results. I am considering cancelling my Cablevision service.
I have never in my lifetime experienced the horrific and misleading customer service from a company. I have spent 4.5 hours on hold with this company over the past two weeks only to have them twice try to mislead me. I am sitting on hold now for 1.4 hours because I returned my equipment (have photos to prove) but they want to charge me for something that was included in the box. Seriously, someone needs to address how this company is treating the public. I intend to do my part in making sure leadership knows about what is happening with customer relations.
I have been waiting for two months to return the cable box they finally send a guy here he picks up the box and doesn't have a new one for me because they would not mail them to me so they send a technician to me in the middle of a pandemic I wouldn't let him in the house he didn't have a uniform and he did not come in the optimum work van so that was a complete waste of a day waiting for this company to come in with I exchange my cable box instead he comes with nothing so now I have to call again and try to reach Cablevision which is impossible and then they call you an hour and a half later if that and then they hang up on you or lose you and then they don't call you back so ask me why I should stay with this company and then my bill goes up $30 on top of even,Because when I spoke to the last woman from Cablevision I told her that my promotion was gonna be up the end of the month and she said she couldn't help me until the end of the month and I would have to call back this company is horrible
Terrible company, zero customer service. Been trying for months to resolve a billing issue - cant find a pulse anywhere.
No other big company is run so poorly.
I writing this as I am hold for the 2nd time today. I waited 2 hours for a call back just to have the call fail and of course no one called me back. All this nonsense started because my account was shut down internally for no reason that anyone can tell me. Your customer service is the worst I have ever encountered, the wait times are un believable and the customer service reps who finally answer are totally inept. But if you call the sales office someone miracuously answers. I have been on hold since last week and have even gone to a store in person, where a fight broke out because of the frustration experienced by all your customers. This is hands down the worst company I have ever dealt with, if there is ever an alternative to this incompetence I will definitely take it.
Dear Sir, For 3 weeks I have been having problems with my cable, I can't watch anything because it is pix elating. I have called 3 different times and a technician was suppose to come to my home, of course these were no shows. One day a truck pulled up and I said I hope you are here for me and he told me there are more trucks coming, I waited only to watch this guy nap in his truck for an hour. P.S. no one showed. I don't know what kind of company you are running, you should be shut down, but when the bill is due you want your money, maybe I should tell you I am waiting for a few more banks to open and take a nap for a few days
Deactivated my account with NO notice for NO reason. You guys are taking my money monthly but can't figure out how my account got breached?
What can one say when a customer of many years has to wait 2 hours to speak to a customer service rep......!!! What does that say about the company??/ Call Fresh Direct.....within 5 minutes you are speaking to a customer rep who actually knows what to do!
you people suck. i am getting chest pains trying to get a hold of a heart beat. this is not funny
I believe you it happening to as you speak
This company is a ripoff. They are the WORST than you can imagine. Please don't do it to yourself. I cannot even describe the disappointment I have with them. The customer service is the WORST I have ever seen. The technical support is not even technical AT ALL. Most people answering the phones have no clue about anything and constantly provide solutions that do not work.
It happening to me as speak I don't no what to do. Everyone here posting messages people stay away from this company right this company is horrible they are the worst. I hate this I would l has know this I would never switch to them. Optimum is horrible. Optimum is disgusting. Horrible CEO horrible disgrace I filing a lawsuit. Thank you please do that get optimum that be the worst mistake you have ever done. Thank you for sharing. They are monster they are evil rep
THE TELEPHONE AUTOMATED SYSTEM IS HORRIBLE. YOU CAN NEVER GET ANYONE ON THE PHONE. THEY TELL YOU TO GO ON LINE, THEY TELL YOU TO WAIT AND THEY NEVER COME BACK. THIS IS TOTALLY OUT OF CONTROL AND WILL SWITCH TO VERIZON ONCE I CAN GET SOMEONE TO ANSWER THE PHONE TO CANCEL THEIR SERVICE
The service from Cablevision has been way below the usual standard since the pandemic has started. We are in our 70's and have been unable to leave the house. My husband has underlying health issues. Our service has been terrible. It has affected telephone intermittently, our streaming abilities our WIFI service never stays on. WE have had trouble reaching reps on the phone. Have called so many times, reset the equipment, restarted, plugged and unplugged. I asked to have a supervisor call me after speaking with a tech and explaining our situation. Never received a call back. WE have never not paid our bill. As I said we are in our 70s and the service has been unacceptable. You people just done give a crap.
I've been with you guys for years and never been so disappointed at ya , I have not had internet for a long time now and my daughter has missed school do to this , I made a call to set up a tech to come over from 11am to 2pm they said he or she will show up and no one never did , I try calling back and no answer and the call back took about 3 hours , and they told me no such appointment was made so who did I speak to , and who took my payment that day of $294 , my internet is still down and ya still collecting from me every month, so how are ya helping with the corona virus or anything if ya cant even keep the internet working so our kids could keep up with school and who is going to pay me for this day I miss from work for nothing ??????
Optimum takes your money monthly and you can never get a representative on the phone. Horrible service. They need a revamping from top to bottom. How can they continue like this.
Optimum cable is trash all the customer service people do is lie to you over the phone .My grandmother has been a loyal customer of optimum for 15 years he has never paid her bill late for the past month I've been going back-and-forth with them because one of their customer service people told me over the phone she has a credit the next month she didn't get no credit I called I've been calling three weeks already this has been an ongoing process my grandmother is getting severe headaches over this she's never even paid her bill late optimum cable can say goodbye to my grandmother her daughter and all five of the grandkids because they all have optimum cable and we all will be changing our TV services
I am extremely disappointed at the poor level of customer service that I received from Cablevision today. There is an erroneous charge on my bill that I have been trying to resolve since 11:44 am today. It is now 4:00pm and the issue remains unresolved. I have been on the phone with 5 representatives (Rep #1, Jessica - Acct Manager, Ezekiel - very rude, Amina - Acct Manager, Rep #5 - hung up the phone) and NONE OF THEM WERE HELPFUL!. Waiting on the phone for over an hour for Amina to get back to me after stating that she is going to do research regarding my issue and then not getting back to me is completely deceptive. The last representative just hung up the phone as I explained my issue. Is this the type of behavior that is sanctioned by your company? This below grade treatment of customers is unacceptable and needs to be rectified immediately. Cablevision - SHAME ON YOU! YOU NEED TO DO BETTER! YOUR CUSTOMERS NEED AND DESERVE BETTER!!!!
This has been a very frustrating experience. I understand we are all under a lot of pressure during this pandemic, but you would think Cablevision/Optimum would have increased customer service during this difficult time for their customers. I've been calling for weeks and weeks and weeks about poor internet service. I've been a cablevision customer for many years. Look at my history. I've never needed to write a letter. Not only does it take hours upon hours to finally get a customer rep on the phone, they really aren't able to help resolve quickly. And, then the technician comes, and he doesn't fix the issue either and it takes another 4 days for another technician. Very hard to work from home when your wifi doesn't work and I am very close to switching providers. Cablevision should be embarrassed. This is unacceptable. You aren't giving it to us for free. You need to be better. With that being said, after 2 months of complaining to the wall, the tech (his name was Anton) switched out my equipment for Altice. He's the only one after 2 months that actually listened and did what was promised to me. If this doesn't work, I'll need to start researching a better alternative.