optimum violate new york law force people pay for services which customer newer ordered like DVR service they newer give written answer for email at same time promises respond within 24 hours' Correct name customer service Department lie and fraud.They impudently lie by phone Shame for this company whose business build on deception customer valeriy
I set up an account up for my 80 year old mother and they gave me a time and date for Sat Oct 145th between 2 and5..I called to make sure everything was set for today and they tell me they're not coming out until tues the178th..she is there without a phone and she has a life system that needs to hooked up to phone line..
To who it may concernn Nigel bertrand has been opening up your modems and cloning the chip from cablevision units and using then on his personal modems which he gets from other techs or your shop and selling to customers. From visionpro brooklyn
Worst company ever tried to cancel my service and now they tell me that they do not do it till the billing cycle end. I'm paying for a service I do not have what a scam!!!! I have gone with another provider cheaper - their competitor--FIOS -- and already installed. Never had that problem with them. Cable must be desperate to collect money apparently from its customers!!!.
talk about horrible customer service --it will take 3-5 days for a rep to even get back to me to go over the case from one of their resolution specialist--THIS IS A JOKE!!!!
STAY AWAY FROM THIS COMPANY/ SERVICE!!
PLEASE STOP SENDING ME YOUR JUNK MAIL. I'M NOT INTERESTED IN YOUR CABLE SERVICES.
worst company ever I dealt with. I'll be first to switch to FiOs as soon as they will be available in my area. Don't believe when promise to call you back, never happens. I do my research how to file a complaint to FCC about Cablevision.
I have heard that there is a problem with Disney and its family of channels they are asking for big bucks, well I say that if you drop the 36 free Hispanic channels and start charging like you advertised in the beginning of paying for you cou try's stations you will have enough to pay Disney. Frankly I am sick of pay for channels I do not want or need since I do not speak that sucking language. Now do it or you may be sorry I am payi g enough and I do not want to pay for those bastards and bitches to have them understand,
Their idea of customer service is that the customer is at their service. And their concept of a call back is that there will not be one.
I have been a faithful customer of cable vision for over 20 yrs. their customer service is very unprofessional and I don't recommend anyone to join in with cable vision. They only want your money .... I am changing after all these years of puttin up with their terrible customer service. They have put unnecessary holes in my house and booked me for apps and after waiting the time slot they never showed up. Terrible!!!!!
Its a worst service anyone can imagine. Cablevision sucks big time!!!!!!!!!!
No one should ever join this company!!
Yes it is I have a service appointment today and they never told me I was the fourth person 11 to 2 then the guy never showed up my neighbors told me he stood outside for a good 10 minutes and his truck walked across the street to my home and put a door tag on my door then refuses he noted the door tide for 1:40pm and I was on the phone with dispatch at 1:35pm not to come back this company is nothing but a big-ass liar and enough people boycott this company they will get their s*** together and stop lying and deception I have to go to Hernandez Deshawn from dispatch for the Richer the surviving customer service supervisor everybody has a lot to tell you as well as Sasha and the few others that I can't think of. This company need to close down because they're bunch of liars all the way around in every department and then take forever to give you back your money
I too am a terribly disappointed customer. For whomever reads this...Cable vision/Optimum is now owned by ALTICE, Dexter Goei is the CEO.
Hello Everyone , just joining to agree with everyone on the nightmare that optimum is now - I , for some reason , got 1580 calls in 1 day random calls , I called optimum they wont help me because I have a balance. I pay the balance and they still cant fix this issue for me. its been 3 hours on the phone and chat Status: Connected Karma: Hi, my name is Karma and I will be assisting you today. Christin I: hello Karma: Hi there. Christin Ie: I am having an issue with my phone , I have been getting non stop phone calls all day yesterday and today Christin Ie: from random numbers across the country, how can I stop this I never had this happen. Karma: I am truly sorry that you are having an issue with your phone service, I will be happy to assist with troubleshooting this issue today. Karma: Can you please verify your house address? Christin Ie: 17 neill avenue Bronx ny 10461 Karma: Thank you. Karma: Please allow me a few moments while I look in this for you. Christin I: sure thanks Karma: Thank you for waiting. Karma: If you are getting lots of unwanted calls you can block them by going to www.optimum.net/phone Christin I: can I get my number changed? its too many to block Christin : and if you see the call history its every minute there are calls coming in Karma: I am sorry, we can only change your phone number if you don't have past due. Karma: I see you have a past due of $ 90.56. Christin Iannone: ok how can I stop the calls in the mean time? Karma: You need to make the payment first then get back to us to change your phone number when you are home. Karma: You can block the unwanted numbers. Christin Iannone: that is the only way to stop the calls? so I have to be harassed ? Karma: Or, If the number calling you is private, then you can turn on Anonymous Call Blocker, which blocks private calls. Otherwise, we do have a way of tracing the number if they keep calling you. You must dial *57 after you received the harassing call, Christin. This must be done at least 3 times so we can trace the call. Then you have to file a police report stating that you are getting harassing calls. Once you have completed this process you can call the Annoyance Call Center line at (hidden) to proceed. Christin Iannone: ok just to confirm your not going to help me with the calling because i have a balance on my account? Christin Iannone: the numbers calling are on the call history i am reporting to you Karma: I can't change your phone number due to past due on the phone. Karma: I have advice you, how to block unwanted calls. Karma: Do you have your Optimum ID and password? Christin I: and there is nothing that your going to do ? so i need your supervisors name and i will report this as well, have you even seen the call history? Christin : and my answer to your advice is that the calls are too many 3-5 every minute and i would not be able to block all of them Christin yes i have a log in and password that is how i was able to get on this chat. Karma: We don't have access to your call history. Karma: What would you like me to do? Christin I: Optimum Voice only permits telephone number changes in extenuating circumstances. Karma: We don't have access to block unwanted calls due to security reasons. Christin Iannone: then i want my phone service disconnected if its not going to be changed. and i want to speak to a supervisor. ' Karma: I'm sorry to hear that you want to disconnect phone services with us. Unfortunately, we are unable to process disconnections through chat. In order to request a disconnection of service, please contact us via phone at (hidden) and say disconnect for assistance and our retention team is available to assist you Monday - Friday from 9am to 8:45 pm, and Saturday from 9am to 6:45pm. Christin Iannone: i gave an example extenuating circumstances if you saw the call history , i need a number change or the calls to stop how can this be resolved? if you cant do it who can? Karma: I have advice you how to block those calls. Karma: If you want me to block, I'll be happy to block from here. Karma: However, I need to verify the mac address from the modem or the TV. Karma: Are you at home? Christin Iannone: i said if its not going to be changed, so your telling me its going to stay the same ? i am going to get calls every second? Christin Iannone: of the day ? Christin Iannone: yes Christin Iannone: and how many calls can be blocked?Karma: Please allow me a few moments while I look in this for you. Christin these are just a few from 10:45-10;47 today Christin 09/13/2017 10:47 AM Missed (678) 310-6938 Not Available 0:00 2 09/13/2017 10:46 AM Inbound (410) 699-0228 Chestertn, MD 0:05 3 09/13/2017 10:46 AM Missed (714) 716-7100 Not Available 0:00 4 09/13/2017 10:45 AM Inbound (970) 388-4593 Windsor, CO 0:09 5 09/13/2017 10:45 AM Missed (901) 518-6691 Not Available 0:00 6 09/13/2017 10:45 AM Missed (513) 498-3543 Not Available 0:00 7 09/13/2017 10:45 AM Missed (513) 498-3543 Not Available 0:00 09/13/2017 10:47 AM Missed (678) 310-6938 Not Available 0:00 2 09/13/2017 10:46 AM Inbound (410) 699-0228 Chestertn, MD 0:05 3 09/13/2017 10:46 AM Missed (714) 716-7100 Not Available 0:00 4 09/13/2017 10:45 AM Inbound (970) 388-4593 Windsor, CO 0:09 5 09/13/2017 10:45 AM Missed (901) 518-6691 Not Available 0:00 6 09/13/2017 10:45 AM Missed (513) 498-3543 Not Available 0:00 7 09/13/2017 10:45 AM Missed (513) 498-3543 Not Available 09/13/2017 10:47 AM Missed (678) 310-6938 Not Available 0:00 2 09/13/2017 10:46 AM Inbound (410) 699-0228 Chestertn, MD 0:05 3 09/13/2017 10:46 AM Missed (714) 716-7100 Not Available 0:00 4 09/13/2017 10:45 AM Inbound (970) 388-4593 Windsor, CO 0:09 5 09/13/2017 10:45 AM Missed (901) 518-6691 Not Available 0:00 6 09/13/2017 10:45 AM Missed (513) 498-3543 Not Available 0:00 7 09/13/2017 10:45 AM Missed (513) 498-3543 Not Available 0:00 Karma: We can block these calls. Karma: We can't changed the phone number as your account has past due. Christin they started yesterday from several different numbers i think this would be a extenuating circumstance- are you able to block 1580 calle? or just 32? Karma: However, if you are home, we can block up to 32 phone numbers. Christin I: and it more then 32 numbers Christin : 09/13/2017 10:40 AM Missed (346) 216-1620 Not Available 0:00 30 09/13/2017 10:40 AM Missed (818) 644-0678 Not Available 0:00 31 09/13/2017 10:40 AM Missed (650) 667-4770 Not Available 0:00 32 09/13/2017 10:40 AM Missed (650) 667-4770 Not Available 0:00 33 09/13/2017 10:40 AM Missed (281) 608-2776 Not Available 0:00 34 09/13/2017 10:40 AM Missed (346) 216-1620 Not Available 0:00 35 09/13/2017 10:39 AM Inbound (513) 498-3543 Cincinnati, OH 0:20 36 09/13/2017 10:39 AM Missed (650) 667-4770 Not Available 0:00 37 09/13/2017 10:39 AM Missed (650) 667-4770 Not Available 0:00 38 09/13/2017 10:39 AM Missed (502) 541-2967 Not Available 0:00 39 09/13/2017 10:39 AM Missed (734) 444-4700 Not Available 0:00 40 09/13/2017 10:39 AM Missed (480) 861-2759 Not Available 0:00 41 09/13/2017 10:38 AM Missed (336) 749-7949 Not Available 0:00 Karma: I am so sorry about that, in that case, you need to make a payment of $90.56 to remove the hold on the account. Karma: Then we can change your phone number. Christin Iannone: those are from 10:38-10:40 this morning Christin Iannone: I will pay it right now online then and when will it be fixed? Karma: Once I see the payment I can change the number for you. Christin : and i would a manager to tell me that i can't be helped because of a balance of 90.00 dollars Christin i am doing it now, and once the number is changed will the calls stop? Christin and when will a manager contact me to tell me that i cannot get any service or help b/c of a balance on my account? Karma: Yes, but the best way to stop these unwanted calls are not to pick up the calls if you don't know who is calling you. Karma: If you pick up the calls once then they will call you all the time. Christin Iannone: because i will be printing out this chat and the call history and sending it to corp, office so are you sure that you cannot stop harassing calls unless theres a payment ? Christin Iannone: that isn't the point if i pick and answer the phone or not i should be getting service from my phone provider Christin Ie: $91.00 will be paid today with Masterca-20 Karma: I sincerely apologize for any inconvenience, Christin. I have advice you of two options they are to block unwanted calls by going to optimum.net Karma: Or If the number calling you is private, then you can turn on Anonymous Call Blocker, which blocks private calls. Otherwise, we do have a way of tracing the number if they keep calling you. You must dial *57 after you received the harassing call, Christin Iannone. This must be done at least 3 times so we can trace the call. Then you have to file a police report stating that you are getting harassing calls. Once you have completed this process you can call the Annoyance Call Center line at (hidden) to proceed. Christin I: From Sep 11, 2017 to Sep 13, 2017 Print Download E-mail Go just to again clarify you, Karma would not help me with the below calls w/o a payment Total Number of Minutes: 19:23 Total Number of Calls: 1580 Christin Iannone: i sent you the calls they were not private as you can clearly see Christin Iannone: why would i have to press anything ? the calls and the numbers are there listed. Christin Iannone: all 1580 of them Karma: This has to be done on your house phone. Karma: If you want me to block up to 32 number from here. We can do that as well. Karma: You must dial *57 after you received the harassing call, Christin Iannone. This must be done at least 3 times so we can trace the call. Then you have to file a police report stating that you are getting harassing calls. Once you have completed this process you can call the Annoyance Call Center line at (hidden) to proceed.
I am totally disgusted with your service. I have been without phone and internet for 2 weeks and have had 5 cable people try to fix it and nothing has changed. My life has been restricted, always waiting for the next serviceman. I have lost business since I work from home. I have been so stressed that I am at the point of just giving up on your service.
I would like to know been that I don't have all station is no longer will my bill be drop some. please get back to me
Cable vision sucks . Maybe if they shove a cable up the CEOs ass then we will get Wi-Fi . You suck
An actual exchange from a LIVE CHAT: New party ('Enmanuel') has joined the session Enmanuel: Hi, my name is Enmanuel and I will be assisting you today. Enmanuel: How's been your day so far? DAVID LEWIS: good morning How are you today DAVID LEWIS: I am trying to locate a telephone number from my phone bill of 10/2016 DAVID LEWIS: How can I do that? Enmanuel: I see. Don't worry, I'm here to help you. Did you try to locate the statement online? DAVID LEWIS: Yes I did..but it would not allow me to go as far back as October 2016 DAVID LEWIS: Sadly enough I am just trying to locate ONE telephone number Enmanuel: I see. I'll be more than glad to go ahead and help you with this. Enmanuel: Could you kindly confirm your full name, service address, and phone number for me please? DAVID LEWIS: david a lewis..315 e 23 street brooklyn, NY 11226 718 856 2815 Enmanuel: Thank you for that information, David. Please, allow me a moment while I verify your account. DAVID LEWIS: ok no worries DAVID LEWIS: is there any other info you need Enmanuel: For now this is okay. Just allow me a few more minutes. I'll come back with a solution for you. Thanks for your patience. :) DAVID LEWIS: ok Enmanuel: Thank you for the waiting time, David. I was double checking and having your bill would not solve your concern due to on this is not included your Phone number. However, I'll be more than glad to connect you with the ''Phone'' department, so they can provide you the information you need right away! :) DAVID LEWIS: I am confused by your answer DAVID LEWIS: my phone bill internet and cable are all connected to Optimum Enmanuel: I'm sorry I might not have been clear enough for you. Enmanuel: Yes, we are the providers of all your services, however, your phone number is not included on our customer's monthly statements. Enmanuel: Therefore, seeing your bill would not let you know the phone number you had by that time. DAVID LEWIS: so does this mean I am paying you monthly for services that I do not have. I have had this telephone number for the last 20 years DAVID LEWIS: please please ell me how I can get the information i seek Enmanuel: Just to confirm, I understand you want to know the telephone number you had in October 2016 right? Enmanuel: So, this is why you want to see the statement from that month, is that correct? DAVID LEWIS: This is so frustrating . I have been here now for almost 30 minutes and you are actually making a mockery of my inquiry. DAVID LEWIS: I know my telephone number it is 718 856 2815 DAVID LEWIS: It has been my household number for over 20 years now DAVID LEWIS: I am respectfully asking for a copy of my phone records of october 2016.. DAVID LEWIS: Please please understand I am asking for a copy of my phone records my phone bill of October 2016 Enmanuel: I see. I'm really sorry I did not understand your request. My apologizes. DAVID LEWIS: can you help me..are you going to help me Enmanuel: Yes, I am. Just a moment please. Thanks for your patience. I know it's been a long time. Enmanuel: Thank you for the waiting time. Now, I'll show you how to have what you see. Enmanuel: Please click on the Option ''Pay bill'', it's displayed on the top of the screen. DAVID LEWIS: I am just so confused here DAVID LEWIS: Are you a robot or a real person Enmanuel: I am so sorry Mr. Lewis, I do not mean to confuse you though. Enmanuel: And no, I am not a robot, I'm an actual person. DAVID LEWIS: I do not need to pay my bill Enmanuel: I know you're not trying to pay your bill. Enmanuel: What I want to do is to help you find the bill for October that you need. Enmanuel: So let me guide you step by step how to find it online. Enmanuel: Are you current logged into your account? DAVID LEWIS: I think you are being very disrespectful here and wasting my time. You are very aware that your online system does not go back to october of 2016 and therefore the reason I have reached out to you Enmanuel: Mr. Lewis, with all due respect, you are actually able to do so, and in the event that for some reason it does not, I can have that requested for you. Enmanuel: I was able to confirm that you should be able to view it online. Enmanuel: That's why I am trying to guide you through it. Enmanuel: My apologies if that caused you any disrespect at any level, as it was not the intention. DAVID LEWIS: I have already logged unto my account and I have followed all of the steps to retrieve past records. your system has already informed me that I cannot retrieve that particular bill..it is too old. I have reached out to you for help. I have now been back and forth with you for over 30 minutes and all you have done is given me the poorest customer service I have ever received. Enmanuel: I am really sorry to know you feel that way Mr. Lewis, all I've been trying to do is to help you right now. Enmanuel: I am certain that we can get this resolved, if you allow me to work with you. DAVID LEWIS: You have not only wasted my time but you have proven to me that I need to change my cable service. which I surely will..It is such an injustice to receive such blatant horrible customer service..Please Please I beg of you if you are not able to help me switch me to someone who can DAVID LEWIS: I have copied this entire conversation and I am going to file a complaint. as soon as i get off i am going to forward this to the CEO of Optimum because it is just no way that a customer should be subjected to this level of customer service Enmanuel: Mr. Lewis, I can definitely assist you, but only if you allow me to do so. I understand that you are concerned about the situation and time this conversation has taken. But I reassure you, that you allow me to help you and follow my instructions, we can get this resolved. DAVID LEWIS: Can i please speak with a supervisor Enmanuel: I am sorry but from our end we are not to escalate to a Supervisor, and this is also something we can take care of in this interaction. Should you need to speak to a Supervisor, you can reach our customer service lines at (hidden) and request to speak to one. DAVID LEWIS: Ok. Thank you DAVID LEWIS: Have a great day Type your message here, then click Send or pre
I would like to have packages for the "over 70" crowd and long-time customers that will not bankrupt people on a fixed income. That would be a way you show your customers that you care.
I would like for someone to give me the number to the real corporate office as I'm trying to get in cable service and they asking me to send additonal information even after I email them a copy of my Id and my ss card. I AM NOT TRYING TO BUY A HOUSE. I JUST WANT TO ADD NEW SERVICE.
DO NOT USE OPTIMUM!! They are a scam! They prey on the Senior Citizens and sell them Bundles they don't need!
Try calling the Customer NO Service and you get the run around! Call Corporate and you get no one!!
This is by far the worst company I have ever dealt with. This is all over $249 that I wanted the company to reimburse my mother in law for service she never needed!
Call Direct TV! They are a pleasure and easy to work with!
I have a problem with my optimum box for 2 months and no one cares about it
I live at 54 Dellwood Rd. in Edison New Jersey my cable line is so low it keeps ripping when a high truck or bucket truck comes through this has happened many times. It lays in the middle of the street I do not have service when I call it in they tell me they have to make an appointment and will not call emergency service for me as the cable is laying across the street where cars are passing. Help!!! I am so sick of the service and the worker to answer the phones there are so many unemployed people that would love their job I want this fixed horrible horrible horrible service I can only imagine God for bid with the seniors go through. Can somebody look into this and finally raise the cable line high enough so no vehicles can hit it I really need help
I have contacted in regard of a user and ID and so far no luck because the operator name MARIA (This is happen now 08/29/2017 @ 11:22 AM) cannot even transfer me to a Supervisor because she don't know how I guess....The issue is after 9 days of waiting still no luck....Can you please review the Tapes and let me know what you think if this is good customer service.
After waiting for 45+ Minutes Ms Call. came to the phone and give me her phone number that I ask before and they tell me she don't have a direct line. Her Number is (hidden)
Good day i would like the time to stress a serious concern I was a verizon phone customer for approx 25 yrs and had cablevision as my cable service for approx 15 yrs. My dad and I decided to get a bundle deal from cablevision thinking it would be better due to the new technology and internet service. We joined and received an incomplete install from a contractor whom installed the router and internet device where he wanted not where we requested it this has caused me not being able to have no wi-fi service I have called the bronx office since july 12, approx 10x and have spoken to a number of customer service rep. who have told me a supervisor will be contacting me in 24 to 48 hours well its been 11 calls and a month and a half waiting and nothing what should I do next go back to Verizon and hell with cablevision I live in a building with approx 115 families and I am part of the building association committee who has no problem in informing tenants of the lack of customer service the Bronx county is providing.