I scheduled an appointment with Optimum and they cancelled on me the last minute. I had to fight with them to get it rescheduled for the next day. They made the appointment for the next morning, so I changed my work schedule. Then I get a call saying it is the afternoon. Once again, I rearranged my schedule and now I got another call and they just cancelled again. They are the absolute worst. Customer service is terrible. Put on hold for 20 minutes and then they disconnected me. They should be put out of business! Terrible !!!!
Horrible customer service and they don't what they are talking about damn
Waited to speak with customer service about incorrect billing, after the third time I asked for a supervisor and was told "Sasha" refused to speak with me and was then hung up on. No matter where you go on the system you get shunted while they collect unauthorized fees.
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Cablevision Charges Too Much Money For CAble.
Sad that your company is willing to lose 25-year-old customers because of the lack of professionalism and disrespect of your customer service representative in your Piscataway New Jersey location. I have had nothing but headaches been overcharged, called a liar over a fourth box it never existed in my life. However I've been charged for it. When I become a little bit agitated that I'm being charge for things that I have not been able to use in years I get threatened that they're going to call the police everything I have is in my personal phone recorded and I'm going to upload this so that everybody could see you to stay away from this company. I walked in there very happy And walked out very very upset literally sick to my stomach. To add insult to injury, the first representative that helped me, named APOOL Was condescending and speaking to me as if though I was 20 years old I'm old enough to be his mother not only did he get disrupted with me but I was in there for about a half hour and every single customer he dealt with he gave them an attitude and when I heard him respond to the old woman next to me and such a derogatory way I reassured her this is just his nature. This is the type of people you have working for your company and representing you. I would think long and hard about the way you treat your customers because you've just lost one. People have smart TVs fire sticks we don't need to put up with this because when you're losing all your customers you won't have a job to be a CEO at.
I am absolutely disgusted that you can allow people to represent your company to overcharge me for things that I haven't even utilize you straight rob your customers that's what you do you rub your customers and if there happens to be a class action lawsuit I want to be a part of it we should all get together and have a class action lawsuit against thisfraudulent company!!!!!
To Mr Dolan,
I'm writing you as a last resort! I just switched over to optimum and received my first bill, which was completely wrong !! I called customer service and spoke with a rep named Tom who was anything but helpful!!! I explained how I purchased the 79.99 package online with 4 boxes and a phone and there was suppose to no installation fee and a 100.00 Amex card. I never requested the insurance or to upgrade my internet to 300 . He refused to credit the installation charge stating its mandatory again I explained its free online and to please remove it he said he could not so I asked for a manager he told me no and proceeded to put me on hold for over 15 minutes and came back and said he could then remove it as a courtesy. That's not a courtesy it's part of what you offer online again he then removed the insurance with no problem but told me he couldn't remove the 300 internet speed ! Again I explained that's not what I signed up for that is not part of the package but an add on and it can be removed again he put me on hold for over 20 minutes came back and said if he removes it I lose my Amex card! I told him I wanted a manager because that's not what is advertised online and he then hung up on me!!! Now if it was an accidental hang up I should have received a call back since I was on the phone with him over and hour (well hold most of the time) no call back!!!! Besides since I've had service my dvr mutes or doesn't record and I have had to reset the boxes numerous times!!! So I'm very unhappy all around. I would like the price I signed for online honored I purchased the 79.99 packaged with a phone and 4 boxes and a free 100.00amex card for a total of 144.95 a month. I look forward to your response
Worst customer service. I can not get through to speak with a person about being charged for a service that was not rendered.
Who is the little mouse in pajamas with marbles in her mouth on your latest commercial? Have yet to understand what she says at the end.
Longtime cable customer
worse customer service. i would give a zero rating
I am beyond furious. I called optimum and was holding for over 1 hour! I then decided to go online to review my account since someone tried calling me at my home today and told me that my phone number had been disconnected. When I went on my account I saw that my bill was paid so I went to the phone option and saw a phone number that was not mine I called it and it said it was not a working number. I moved 2 houses away since my house was being raised due to Sandy. I moved away for 6 months and had cable and phone and internet service moved to our temporary home and everything worked fine. When I called to tell them that we were moving back to my original home I requested the SAME phone and services to be moved back. I was told no problem maybe I would like to try Altice, it was going to save me money blah blah I said OK I will try it as long as I can still have my PHONE NUMBER. I WAS TOLD YES OF COURSE BLAH BLAH. Well I found out today that my original number was not moved back they gave me a new number but I was NEVER told the number! I would have NEVER agreed to a new number for reasons that I won't go into. I got a Jose online who said my number hadn't been moved to the new address and he fixed it. I thanked him and waited for a call back from Optimum When I FINALLY got a call back from them i asked to speak with a manager after along time of explaining why I had to hold for another long amount of time to get to speak with a supervisor I finally got to speak with Romeo badge #RYZ (said they do not give out their last names)I explained my frustration he told me that I pay for telephone SERVICE not a phone number and I signed upon installation that everything was working. BUT I HAD NO IDEA THEY CHANGED MY NUMBER and was NEVER given my so called NEW number. How can this be I said this can't be real he said yes I pay for a TELEPHONE SERVICE not a number so I guess I was not entitled to know my new number that I clearly paid for since November. I'm done I will be looking into other options for TV, Internet and phone! I pay a lot of money for this so called service and had no idea that my number was not my number! Their Customer Service is horrible!!
A review. This is insane. This company has gone down the drain. I will be closing my account with optimum. Have to get bill straightened out. Bunch of morons. They tell me I have no account. Only had account for over 30 years. Then they say my bill is past due. Then they tell me I have no balance. Then they tell me I'm not authorized to do anything on the account. On hold for 45 minutes. Still holding. Optimum is done. Poor poor service. Sickening
Worst customer service ever,make promises and never follow through
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I have never had so many issues with this company and their enployes. I'm at the point that I'm looking for another cable company. Their prices are high and the new equipment is the worst. I'm on the phone at least twice a week This company should be shut down !!!
Why isn't channels 254, 255 and 256 turned on for NHL Center Ice free preview week
I am so disappointed in Cable or what ever their new name is I changed to cable from fios and I am so sorry.
I had to go out an buy a new TV because me TV was to old for their now horrible system.
Do not change if you are with Fios, they respect their customers. Optimum is the worse. I have had more people come into my home and not know what they were doing. My husband and I are totally furious with them. I am ready to sue them..
waiting to speak to a manager is a joke. they should either go back to their old Cablevision or throw in the towel and close the company.
After going through a ton of back and forth between Optimum and Verizon quotes, I decided to sign up with Optimum and give you guys another shot (I was previously a customer from 2013-2015 but cancelled because the price kept increasing each year). When I had requested to have your services installed to my new home, I had provided the wrong number for the street address. I had provided the home # next to mine - this was totally my fault and I should have double checked. When I had caught my mistake, what SHOULD HAVE BEEN a very simple fix of LITERALLY updating the number from 38 to 36A - it was made into this whole big ordeal where I needed to make a NEW account. I was on hold for a good 45 minutes or so because the customer service reps could not seem to understand what the problem was and HOW to resolve it. Again, it should have been a simple fix because NO services were installed at the time yet. Now, because these customer service reps decided that it would easier to create a new account, they FAILED to update my quoted price and the whole entire reason why I decided to go back to you guys anyway!!!!!!!! Because the bill I received was $15 more than what I was quoted, I called your customer service line and spent 30 minutes on hold.....ONLY to be disconnected and the customer service rep, despite asking me to confirm my phone number prior to starting the call, NEVER CALLED ME BACK! As a result, I spent ANOTHER 15 minutes on hold and trying to explain the situation to the new customer service rep because the previous rep DID NOT MAKE ANY NOTES!!!!! How are you running your business? This is ridiculous. No wonder why Verizon is dominating!
Yes. Optimum sucks
Hire people who can speak English we can understand!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Will have to look for other services.
I couldn't agree with you more.
On December 11th 2018 7:23 P.M. I called in to inquire about a bill transfer that was added on my account in November that I had disputed with a representative that same month. I had a bill on 10/3/18 of $11.37 in November it was $328.57. I was completely confused and irate. I contacted the company that night after work and spoke with a woman @7:26 p.m. I provided her with all the information requested and she placed me on a hold. This lady placed me on hold and never came back to the line to check in on me at approximately 7:47 p.m. I dialed in from my son phone (hidden)) where another lady by the name of Susan or Susie something with an S answered and I explained to her that I was currently on hold on another line and the lady has had me on hold for over 18 minutes now, she apologized and said she would help. Well she could not locate my account by the account number you all provided me with and could not find it by number. She tried to assist on several occasion before I explained that I was pretty irate and I would like to speak with management, which she advise me that none was around and the call could not be transferred unless she could pull up an account. At this time I have now been on hold on my cell for 26 minutes or more. My husband took over the call and the Rep. just transfer the call to another department when we needed billing. Will come to find out Billing closed at 8 p.m. and so was more concerned with going home than to finish helping us as she insured she would at the beginning of the call. My call on cell phone was Transferred to a Jeff around 7:59 until about 8:10 pm. Jeff is by far one of the most helpful representatives I spoke to that day.
Today I called to cancel my service because I just decided to be finish with you guys due to all the trouble and lack of customer service skills with you improperly trained staff. I was helped by a Anthony and Aranza who was very helpful in helping me. It seems like the lady I spoke with in November lied because the account was never disputed. I am now being told that a bill on foster avenue was opened in my name in 2/2009 which I didn't live there and have no idea of the exact location to pin point if it was someone I know who may have used my information without my permission. I am being asked to provided information that I did not have at that time. I will only be paying for my pass due bill of $1.37 cents and the 64.99 plus $2.50 in taxes which totals to $68.86 cents and I will be done. Thank you all for nothing and you all should listen to those calls to help train you incompetent staff.
Taisha Jean Baptiste
Account number: 07844-098199-05-0
INTERNAL COMMUNICATION IN THE CORPORATION IS A COMPLETE FAILURE. NO COMMUNICATION BETWEEN DEPARTMENT - BILLING, CONNECTION, SALES, CORPORATE AND BECAUSE OF LACK OF COMMUNICATION IT ADDS THE FRUSTRATION!!!!!!!!!!!! ON THE CUSTOMER. MY FAMILY MOVED AND IT TOOK 6 CALL & TRY TO CONNECT WHICH CAUSE ME MONEY SINCE I HAVE TO TAKE OFF. ON TOP OF THIS THE FAILED CONNECTION TO NEW HOUSE, THE OLD ACCOUNT WAS DISCONNECTED. IN ORDER TO RECONNECT OLD ACCOUNT, I HAD TO WAIT UNTIL 8AM FOR ACCOUNTING TO GET APPROVAL TO CONNECT. ALSO MESSAGE CALLED FOR BILLING ISSUE ON THE TV, BUT IN REALITY THE REASON FOR DISCONNECT WAS BECAUSE OPTIMUM AUTOMATICALLY DISCONNECT OLD ACCOUNT AFTER CONNECTION WAS SCHEDULED REGARDLESS WHETHER CONNECT WAS SUCCESSFUL. AGAIN COMMUNICATION BROKEN INTERNALLY!!!!!! WHEN I GET DISCONNECTED, IT WILL TAKE ME AT LEAST 2 HOURS TO GET CONNECTED. THIS TASK AND UNPLEASANT EXPERIENCE TO THE CUSTOMER DOES NOT HELP!!! NOW YOU ARE ASKING ME FOR OUTSTANDING PAYMENT FROM OLD ACCOUNT WHICH WAS FULLY PAID UP TO THE DATE OF DISCONNECT. TECHNICALLY I SHOULD BE GETTING CREDIT BACK FROM IT AND USED FOR PAYMENT ON THE NEW ACCOUNT. AGAIN BILL AND CUSTOMER SERVICE DO NOT COMMUNICATE WITH RECORDS IN HOUSE. SERVICE OVER 20 YRS HAS GONE DOWN!!! APOLOGIZING TO CUSTOMERS DOES NOT HELP IF RECORDS ARE NOT CORRECTED, IT JUST REPEAT AND REPEAT AND REPEAT - NEVER ENDING ISSUE TO RESOLVE
++++++++ Tis the season to rob the Goy, Fa la la la la, la la la la la la
Fa la la la la, fa la la la
Fa la la la la, la la la la la la
Fa la la la la, fa la la la.+++++++....
what is up with goy..huh?