I've been a loyal cablevision (optimum) customer for years and even when I moved from the Bronx to Long Island I carried over their service. Last Wednesday Sept. 12, 2018, I picked up an additional cable box for my home which put me at 5 cable boxes in total throughout my home. I had an appt. scheduled for the next day (Thursday) and was given a time gap of 10am to 8pm. I received a called at 5:30pm from a rep starting a tech would not be able to make it to my home bc they were behind schedule. I rescheduled my appt to the following Tuesday between 2pm - 5pm and once again no one showed up nor did I receive a courtesy call. I called cable vision that day and was told they would send a tech out the following day between 8am - 11am. That appt came and went with no tech showing up or no courtesy call once again. I called to complain about the unprofessionalism their company was demonstrating. The rep discounted me $8 for the price I paid for the additional box when I picked it up. I was then given another appt. for the following day once again between 10am - 8pm. Well, that appt came and went and once again with no tech showing up and no courtesy call. So, once again I call cablevision to complain about the incredibly poor customer service. I asked to speak with a supervisor and was told I would have to wait 24-48 hours to speak with a field supervisor. I was then told I would have to wait till next week for another appt. This is by far the WORST customer service I have ever experienced with any company and being a loyal customer means absolutely nothing to this company. I will be watching to FiOS ASAP. I prefer to give my $200 a month to a company who actually takes pride in customer satisfaction. Goodbye, shitty cablevision service!!! Hello, FiOS!!! Would not recommend cablevision to anyone and if your area has another cable provider, go with anything other then cablevision.
The worst. Waited all day for technician to set up service. Spoke to 6 people. This company horrible.
They are terrible been with them two yrs bad service they need to close down
I have optimum for over 10 years and this Aug I received my bill and I was being chg a extra 52.55 dollars . So I called. Optimum said I called Aug 3rd and ask for my due date to be chg to From 21th of the month to 29 of the month. But It was not me or my husband. We were on vacation. So , I called and ask to speak to a supervisor. Told me look into it . Two months later no Call. So I call Sept.17th and talk to a supervisor and said nothing he can do. What a brunch of bull shit. So now I am calling news 7 on them
I also get alot of hidden charges and the reps are nasty make u feel like a criminal straight robbery all the time they suck
This is the problem with us, the customers. WE DON'T READ. Optimum is the only cable company who tells you EVERY SINGLE DETAIL regards what you are paying and it is all in your bill (Page 3) and they also tell you all of the changes they are going to make on the rates A MONTH IN ADVANCE (Page 2), so you know what to do to lower the bill. Every single representative that i've spoke to explained to me everything accordingly the company's policy and procedures. The thing is that WE FORGET WE ARE NOT UNDER ANY CONTRACT and that when we sing up for the services we do it with PROMOTIONAL PRICES that will drop off the bill. If there's something i can agree with all the complains down here is that the third party that they have for tech is NOT WORTH IT. BUNCH OF UNPROFESSIONAL GUYS THAT CAN'T EVEN MAKE THEIR JOB PROPERLY NOR COMMIT WITH APPOINTMENTS AS PROMISED AND NOT EVEN CALL YOU TO LET YOU KNOW THEY'RE GONNA BE LATE. In my own experience, if Cablevision/Optimum changes the level of service when it comes to tech visits and what they charge for it ($80 is outrageous for a third party that is ruin you), the company will be THE BEST CABLE COMPANY EVER. We need to understand that the service has a value that, at the end of the day, we have to pay for it if we want it. You cannot expect to lower the bill if you have premium channels. That's ridiculous! Cable companies are not the owners of the networks and they have to pay the networks in order to provide us the service. And what you save to your pocket when you receive a promotional deal they have to cover it. This is business, people. With employees that they also need to pay. Optimum, i love you. You are FAIR. But please, lower the tech charges a little. $30 would be understandable. And hire another third party for tech less crappy. <3
Alot of hidden charges and they bs alot and very rude
The quality is super shitty I been with them two yrs and always hidden charges AMD the reps are nasty as hell very very rude
Service was scheduled to be installed on friday, September 14, 2018. Technician called to ask if I had a money order. I had cash and the technician said he could only accept a money order for payment. Therefore, he did could not come to my apartment to install service. I then received a call saying we needed to reschedule because the technician had arrived at the appointment time and no one was home. That was a lie and I am very upset because today I was told by someone on the chat line that I could pay with check, money order, credit card, or CASH. I want this technician reprimanded and corrected. I also would like to receive a credit for being inconvenienced since I had taken that Friday off and waited just for this. I am very disappointed and hope this is not common practice.
I have had optimum cable for over 10 years moved and switch to altice one my internet was down for over 3 days spoke to the retention unit and got hung up on by the supervisors and my internet is still down switch to Verizon
PLEASE stay away from this company if you have another option for cable service use i would suggest going with the other company. i have been a optimum customer for as long as i have had cable tv and the company has NEVER improved on their customer service skills. They do not appreciate your business, some companies will try their best to assist you a problem especially if you have been a LOYAL customer, not optimum however. spoke to a supervisor Awilda who had no answers for me regarding my issue, could not help and at one point made feel feel as though i was lying about the problem i had. her best response for me was "it happens ALL the time". at this point i am ready to disconnect my services and jump on the bandwagon and use online services to watch the programs i need to.
My parents ordered Altice last week. The tech showed up three hours late to do the install. Then attached the phone and told my parents he would be right back. he got in the truck drove away and never called or returned. I called customer service to complain about this very unproffesional tech, they said " I don't know what to tell you. make another appontment. " Going to cancel the order and stick with Fios. Worst company ever.
After 6 months of an over due 100$ American Express gift card and countless calls and NOT ONE SINGLE RETURN Call had to settle for a 15$ credit for 5 months
Hey Barbara, I'm working on 9 months now for my $100 amex gift card. I've been calling, many times already, wrote all the info that was stated to me on the phone, with their names, & I repeated all to them. I told customer service (after filling out a survey online in regard to a call), told that man my story, & also mentioned to him, I HOPE that there will be Class Action Lawsuit in regards to this situation. I'm sure that there are many, many more people this is happening to.Also told him, all the times & how long the conversations that I've had with Optimum in regard to this, I should get ( 2) $100 gift cards! Next call I make is to the better business bureau.also trying to get name & mailing address to the CEO or CFO
I have been a customer for 11 years
I haven't had cable or internet for the last 8 days
A technician was schedule to come on Monday between 10 and 11 pm and canceled on me at last minute.
I had an appt for Tuesday which they cancelled with out my knowledge
I called on Tuesday to cancel my tv service because either way I didn't have service and I when I asked about being refunded for the days I didn't have service I was told it's going to be really hard to do because you already cancel the service
On Wednesday I called to cancel my internet service , service I didn't have since Friday and they told me that I would get a discount if I stayed with the company and by Friday will have an appt
Friday appt was cancelled by the person I talked on Tuesday when I cancelled my tv service so now they have me an appt for September 19th
Headquarters customer service finest exist because it will direct your phone call to optimum online...
I work with my computer and my nephew does homework online...
Your service is not cheap and for the amount of money we payed for your service I expected for any issues to be resolve a lot sooner than 19 days
Was late on my bill .. optimum sent the goin squad to my house to pick up my equipment. I was not home at the time and the person lied to my son and told him that I made an "appointment" with them to pick up the boxes. My son couldn't reach me and proceeded to let him in. I called optimum to complain about the person lying to my son to gain access into my home but they act like it was impossible to give me that info. I tore into 2 supervisors was in the phone for well over an hour and still no results... 3 months later which is today I find out that someone went into the system and changed my package to cost me more money. I believe this was intentionally done as retaliation. I have never ever experienced anything like this in my life. Now all of a sudden they are going to look into the matter and conduct an investigation so they say. I'm soooo over this company and their expensive ass rates and non caring attitude ... let's see if they call back like they said they would.
Can you start a petition on your end in regards to customer service. This company would not be in business if it wasn't from faithful customers like us.
Hello. Am an Optimum Cablevision subscriber for WELL OVER a decade+, now,
and before Channel 12 News (N.J.)
changed their visual format which included a graphic of the state of N.J., the announcer would give a verbal mention of various locations in N.J., but where were these places?
So, I emailed Channel 12 suggesting that they 'highlight' them, visually.
Well, lo and behold, they incorporated my suggestion in their new graphic format.
I never received any credit. (Search through the emails.)
Meanwhile, I have another suggestion.
While listening/viewing the music channels, I am suggesting that you add the lyrics to the songs being played...similar to the old Mitch Miller format...so we can 'sing along' 'cause not everyone of us can remember all of the lyrics to
all of the songs we so, dearly, love.
Charlette (Wilson) Himsel (07047)
Can you start a petition on your end regarding customer service with this company. I am starting one on my end and I'm from Brooklyn New York thank you very much in advance.
Yesterday I wrote an email to Optimum describing my experience I wrote in the prior post. To my surprise I received a phone call to discuss my issue and rectify the problem.
While The Optimum technician isn't due to come until this evening I was very impressed recievung a phone call and give credit to Optimum in attempting to address an obvious problem. It's very possible that due you short term frustration my criticism was harsh, we'll see.
Can you start a petition on your end people that spend their money should be treated with a little more respect
Yesterday, my daughter waited hours at her Hoboken apt for Optimum to install cable. At 7 pm she finally called Optimum.
It took a considerable amount of time getting someone to speak with and ultimately she was told the next available time was Tuesday, nearly a week later.
She was very upset so I placed a call to Optimum. During my initial conversation i was momentarily placed on hold and after 15 minutes I and called again.
During my second conversation was transferred to a supervisor which i thought would take a minute or two. While on hold and listening every few minutes that due to heavy call volume try using the Optimum website i ate dinner, went for a 15 minute walk, took a shower and after one hour reluctantly hung up.
Optimum tech support services is far worse than Comcast and if you have the option to use Verizon, Direct Tv, anything, do that!!!!
by far the worst company (technical & customer service). I didn't have internet & phone service for 25 days & optimum wants to give me a credit of $9 for the inconvenience. I asked to speak to speak to a supervisor & was told that i would get a call back in 24 hours, well that was 8/21 today is 9/05. no one called - now, i've been on the phone with a rep for 28 minutes and she has not been able to get a supervisor. Someone should shut this company down.
I am a business customer in Connecticut. My internet an phone service have been down for two weeks. Repeated phone calls to Optimum result in promised call backs that never happen. It is impossible to get a person on the phone or chat. This interruption is costing me thousands of dollars a day. If I do not receive a call from Optimum and a service visit today, I will be filing a report with state and federal regulators and taking all available legal actions. This is the most deficient customer service I have ever encountered.
To whom it may concern, The gentlemen who assisted. With today's work did not complete as to be asked my the customer (Me). My mother had specified that none of the internet apps were functioning and asked him to help out, he refused to assist and made a face gesture, and said " fixing TV's was not his job) which indeed it's not but as representing Optimum it was his job to make sure the customer was happy, he refused to open any apps and insisted on us signing his paper work! This is unacceptable and demand assistance! horrible customer service!