Information, reviews and public commentary for US companies

 

Canon U.S.A Inc.

Rating
1.666667
Web
http://www.usa.canon.com
Address
1 Canon Plaza
Lake Success, NY
11042
Contact
Yoroku Adachi
Role
President and CEO
Phone
(516) 328-5000
Employees
11,167
General profile image

shut down Imagex in Reston,VA. - 4 d 11 h ago

0

I would like to file a complaint against a partner company that sells Canon scanners. The business name is Imagex in Reston, VA. They are a very shady practice, also they mentioned to me several times they sell scanners to other Canon partners even though they are not supposed to. They sell scanners to a company called Benchmark, about 10 to 20 a week and have bragged about Canon not finding out. They have demonstrated they are doing something they shouldn't and I feel it is unethical so I wanted to let you know.

General profile image

siddhartha03101967@gmail.com - 13 d 12 h ago

5

An appeal to save my passionate work that halted due to financial crunch Hello, I am unemployed and am going through a financial crunch and somehow manage to pay up my household bills. I have passion for saving old family photographs into digital images and permanently store those on DVDs. Now I am unable to continue this as I have been revoked my access to the scanner of the person I used. You are financially well established person. I hope you can buy me a scanner to help me proceed with my passionate work. Please don't pay me cash. I will be glad if you can arrange to get my desired scanner only. The model is Canon PIXMA MG2570S Scanner cum Printer. My computer has become very old and can run only on Windows XP (SP3). I have no money to upgrade it and I don't need to do that if I get the required scanner (cum printer). I don't need to print, but I have chosen that model as it is cheap and supported by Windows XP. Waiting for a positive response. Any query will be entertained by me. Please give it a thought and I urge you once again to move positively to help me. I will send you any other details you may need, if you respond. Required least costly scanner as per my requirement: Canon PIXMA MG2570S Scanner cum Printer. My Address: 86/1/1/2, ABINASH BANERJEE LANE, DISTRICT: HOWRAH. LANDMARK: SHIBPUR UNITED CLUB. INDIA. PIN - 711104. Thanking you, With warm regards, Siddhartha Bhattacharyya.

General profile image

Mike - 101 d 11 h ago

0

HORRIBLE PRODUCTS AND EVEN WORSE SUPPORT

PIXMA 922 fails to stay wirelessly connected. Hundreds of internet threads on it and Canon fails to admit it is their problem, fails to support the issue and each tech guy contradicts the one before him. Will never buy Canon again!

General profile image

Laurette - 138 d 13 h ago

1

Beware Cannon printer driver downloads! "Extended survey" that downloads with printer drivers is an invasion of privacy!! Get out of my computer with your "collecting" of usage information monthly for a year or more. I guess we're supposed to TRUST that's all you're collecting...

General profile image

Sandy - 168 d ago

1

Purchased Cannon heated mattress pad, king size and last winter it was too hot even on level 1. This year it seems to be working well but now after one week the one control won't light up and won't heat anymore. This is a lousy product and defective. Rest warmer was a much better pad than this./

General profile image

Sergej Levcenko - 194 d 10 h ago

4

Dear! Please help me give annonce : man 44 year , invalids 2 grupp , Inventor seek help in money for medik operation . Need 20 000 euro / hard Illness urologist/ My account Swedbank LV80HABA(hidden)576 Sergej Levcenko /Latvia/ my phone : 29588411 , my gift you idea - dzakuzi video, mattress -"weather",drink " coala ", Baggede reklama, biotock sleep with birds, motel "Saint Pavla"in Californii / big garden/ Thanks! Love and blessing! Sergej Levcenko

Flagged for review. 
General profile image

lee - 213 d 20 h ago

sorry canon, i love your ergonomics and build of the c100 and c300 series, but I can get 2 ursa mini 4.6k camera's one with ef and the other with pl mount option for less what you guys are offering for one c300 mark 2. You guys have lost it IMO. you will lose many customers for being out of touch

General profile image

lee - 222 d 12 h ago

4

this is not a review but a customer request. Well, this is more of a wish and hope for thefuture, I am in the market to upgrade my canon 70 D to a proper cinema camera, I love the c100 Mark 2, and can"t offord the C300 or c300Mark 2 at this time and your new c700is out of the question. So, I was hoping that canon was updating the c100 model to include 4k recording, with a few other upgrades, cause I must say, " the Ursa mini 4,6k camera with the new 4.0 firmware update is looking real nice for just $5000". If you guys are currently working on an upgrade with new specs, could you please let us loyal customers know cause... I am real close to pulling the trigger on the blackmagic unit. any announcement would be cool,, like canon making updates to it's c100 model to compete with black magic and Sony's 5000-$7000 models.. your support answer was this...ear Lee Ewell,

Thank you for contacting Canon product support. I understand that you have questions about upgrading from your EOS 70D to something in the 4K range. I can certainly help you with this today.

At this time there are no plans to retro fit so to speak the original EOS C100 to 4k compatibility. I apologize for any inconvenience that this may cause you at this time.

Please let us know if we can be of any further assistance.

Thank you for choosing Canon.

Sincerely,

Tim

Technical Support Representative..

i am sure this was just a typical employee corporate response to my ? so i will try to go furthur up the mamagement chain

General profile image

Lokesh - 289 d 4 h ago

0

Respected sir,

This is Lokesh Kurra, I am very much serious and angry as my product order was cancelled.

This is regarding a complaint, my product order number:135093472. I ordered rebel t5 on Tuesday so that by the end of the week. I could attend a marriage and Niagara Falls. But yesterday at 4.24pm I got a mail the order was cancelled and today they told me to re order. The new order number was :135113387nd now the shipping is on Monday. So my whole schedule was gone and now depressed.

They didn't even call me regarding the order getting cancelled and moreover they say the reason we don't know. That's not an answer for the question I asked.

So I don't know whom to complain regarding this.

I want to know why my product order was cancelled even though I paid the money.

Thank you soo much. I hope you would react to my mail asap.

General profile image

DISGUSTED - 305 d 6 h ago

0

a few weeks ago, david villa-customer relations 866 886 1901x2222 was checking into and was going to find a solution-he has never called back.-hence-one problem is your customer service had disintegrated to zero on all levels. I was told to go to image garden to scan as a work around since canon stopped using mp navigator. When I get to Image garden to use as directed by canon, It reads"CANNON DISPLAY THE SCAN RESULT IN MY IMAGE GARDEN BECAUSE YOU DO NOT HAVE PERMISSION TP ACCESS THE FOLDER IN WHICH THE SCAN RESULT IS SAVED. - HOW CAN I NOT HAVE PERMISSION TO ACCESS A FOLDER I CREATED? I AM NOW AND ALWAYS HAVE BEEN THE OWNER OF THIS COMPUTER.

CANON "SUPPORT" HAS GONE FROM GREAT TO NON-EXISTENT. IT'S OBVIOUS THAT CANON BELIEVES COST CUTTING SHOULD TAKE CUSTOMER SERVICE AND REDUCE IT TO A SHELL OF WHAT IT USED TO BE. AS A CUSTOMER OF OVER THIRTY YEARS, PRAISING THEM FOR GREAT CUSTOMER SERVICE, GOOD BYE TO CANON!

General profile image

Lousy about order # H37062237 - 305 d 13 h ago

0

I was promised to be contacted by the corporate offices in writing four days ago within 2 business days to no avail. From my point of view they should reimburse me for a $7.90 payment to Fedex office because HP told me to return to them TWO to boxes but the prepaid postage label was only good for one and I had to pay for a larger box and some insulation to send them both back. They reimbursed for the copier cost but not for for the additional expense.

General profile image

Grouchy Gran - 1 y ago

4

I have a Canon SureShot Camera and a Canon Printer and they do a GREAT job for me.

The problem I have is I have to many emails so I am deleting all unnecessary ones.

I CANNOT "Unsubscribe" to Canon Advertisingg emails Because the 1st letter of my email address is lower case and either Canon Or my iPad insists in making it a capital and then it will not be accepted. Anyone else have such a problem. It is Very Annoying!

General profile image

Pbolinger@gmail.com - 1 y ago

0

Purchased mg2922 printer. Manuals. Did not describe that model. Helpers on line to sell own service of ??? No progress after 12 hrs +_ of all. Blaming others why no wifi.

General profile image

Jerry Kaye - 1 y ago

5

I own a GREAT MX892 printer! it recently had a problem and it referred me to the manual.

Unfortunately, It is no where to be found!

Any suggestions would be greatly appreciated!

G. Klafter (Boca Raton, Florida

General profile image

Marius - 1 y ago

1

This is in regard to Repair ID: RNA17579.

I turned in my Canon 5D MkII in to my local Canon FSC for repair after my toddler pushed the camera off a table and the mode dial was damaged but not broken. Nothing else was damaged, and the drop was not big. I was quoted $211.89 for the repair, which included $19.99 for the Mode Dial, Labor, and $129 for an 18-point DSLR Maintenance Service, which he said was mandatory with my service. I questioned the $129 charge, but was told it was a requirement included in the repair. If this was a lie, please discipline your employees when they lie. Today I received a revised estimate of $316.67 without an explanation. I called the Canon FSC and was told that a technician determined that I need a whole new Top Cover and that my USB connections are damaged and need to be replaced. Again, please discipline your employees when they lie. The top cover does not need to be replaced, nor were the USB connections damaged at all. I have photos from before I turned in the camera showing that none of these were damaged. I've been lied to before, but this takes the cake. I've taken cars to mechanics that were more honest. I was told that all these parts are needed for my camera to be returned to it's original factory specifications, but I NEVER ASKED for the camera to be returned to original factory specifications. I only asked for the mode dial to be repaired. Your service is tantamount to taking my car in for an oil change and having the mechanic revise my request to include a complete engine restoration that I didn't ask for. Please know that we don't live in the 1970's where things like this were easily swept under the carpet, and I don't intend to allow it to be swept under the carpet.

General profile image

DON GULLIFORD - 1 y ago

0

WE TRIED TO GET INFO FROM CANON ON LIINE FOR A SEATTLE AREA REPAIR FACIITY FOR OUR CANON MP27D

CALCULATOR, AND CANON'S SITE TOLD US (WRONGLY) THAT MP27D WAS A BAD MODEL NUMBER, SO AFTER MUCH

COMPUTER WORK, WE GOT THE ABOVE ADDRESS AND WROTE-----WE ARE TRYING THIS ALSO.

CANON HAS SOME AWFUL SITE AND CUSTOMER SUPPORT PROBLEMS!!!!!

General profile image

George - 1 y ago

5

Canon #1 in my book

General profile image

DenisO - 1 y ago

0

Canon factory in California and Repair # for a Canon Camera 5DS --- RN982856 & RN991722 -------------------------------- I cannot believe the shabby customer service from an alleged world-class company. My livelihood depends on reliable photographic equipment. Unless this camera is replace with a new, not refurbished Canon 5DS THIS WEEK it is my intention to file a claim in the Small Claims Court, and report the matter to the Consumer Affairs Dept. My claim for (a) reimbursement of the cost of the camera (b) Multiple UPS charges (c) Court filing fee and (d) professional humiliation. I reported an intermittent fault with the camera "freezing" while shooting, with the only way to get it working again being to remove the battery and try to restart.. this fault started shortly after I bought the camera at the end of January Canon gave me all the usual excuses.. not using Canon lenses etcetc.. I only use Canon. THIS CAMERA HAS AN OBVIOUS MANUFACTURING DEFECT AND WILL NEVER BE RELIABLE. The first time in for warranty repair I don't believe anything was touched or fixed. The second time you stated "circuit board broken so that the power supply did not operate properly from time to time." THE CAMERA STILL FAILS !! Yesterday I was publicly embarrassed at a Habitat for Humanity ceremony, where the keys were being handed over for six houses. This was a large gathering. I was shooting (no lens changing involved) and it froze again and again while shooting more than 70 images. There were witnesses to this failure. In addition to your apology I demand a new, not refurbished camera be shipped urgently THIS WEEK. I will return this faulty manufactured camera to you. Reimburse me also the multiple UPS charges. (hidden) (hidden)

General profile image

Mike - 1 y 75 d ago

Dear Sir I hate a Pima IP 6600 printer it has been working great for over 9 years ,but now it stopped printing I tried new ink's and still won't print . Is the print head available or cane I send the old print head to Canon to refurbish. Thank you Mike

General profile image

Paul S. - 2 y 164 d ago

0

Dear Sir,

I bought an Image class MF4770n a few months ago. Had not used fax until recently. I have had 3 separate MF4770n's sent to me because the FAX jams in the feeder. It appears everything else works. I'm more than frustrated because I need the auto feed on the FAX. I was told I would have to take this machine to a dealer about 35 miles away and let them fix it. This seems to be a very unacceptable resolution to me. I bought your product, it doesn't work. I have already spent a lot of time and effort re boxing old product, setting up new one, and time spent trying to get it fixed. I can assure you this will be the last time I ever purchase a Cannon product again if this is how your company treats it's customers.

Respectfully,

Paul Stipp

10025 Bugle Dr.

Fort Worth, Texas 76108

(hidden)

(hidden)

General profile image

Anonymous - 1 y 131 d ago

I had the same problem.

Mike Giddings : Halethorpe, MD 21227

I am tired of buying junk.

Other Reviews & Comments

Dollar General
Alicia Johnson the dollar general in jackson ms on mc dowell road closes e ... 

Costco
Anonymous My family shops at COSTCO, Brick, NJ and today I met Jason  ... 

Taco Bell Corp.
Steve Hey Phil, because they know fools like you will pay it, I t ... 

Wal-Mart Stores, Inc.
Tito How would a hard working man age 26 father of 3 get a job a ... 

TGI Friday's
Lynne We arrived at my local Fridays restsurant today at 7;15 p.m ... 

Fox News Network, LLC
I.S.I.S. needs more "specially delievered" M.O.A.B.s Without intending to "haggle" I'm reminded of ano ... 

J. C. Penney Corporation, Inc.
Go out of business Disgusting ! It's no wonder all these stores are closing do ... 

Great Clips, Inc.
Anonymous Stop complaining! You knew the salon closed at 7!!!! Why wa ... 

Dish Network
donald f wagner There is no reply that I can see. Leads me to wonder if Dis ... 

Walgreens
Justice There are some serious employee discrimination going on at  ... 

Honda Motor Company
Ram 2017 Accord LX

Hulu LLC
Sam There are no black shows from back in the day. I love white ... 

Outback Steakhouse
Debbie Ok where to begin....

American Express Company
Ms T I would like to go on record saying that this has been the  ... 

AT&T
Omar and Tisha Calcador I have been waiting on a call to correct my bill for over a ... 

Church's Chicken
Notpaid I am in need of help.. I was employed by Churches Chicken.  ... 

McDonald's Corporation
Frank You must check out your location on Marco islandf,fl. We ha ... 

Panera Bread
Annette I went to your location #3218 located in Davenport, Iowa. I ... 

Safeway, Inc.
Patience Ditto on Anonymous' comment.

The Home Depot, Inc.
Carlos Dear Sir/Madam, The motive of these lines is to elevate to  ... 

Toyota Motor Sales, U.S.A., Inc.
Joanne I became a DCH Wappingers Falls, NY Toyota patron in Januar ... 

eBay, Inc.
Anonymous That's probably the best thing, I had the same problems. Go ... 

Lg Electronics USA
Anonymous Write the Attorney General about your problems, it's the be ... 

Food Network
barbara Very disappointed. I have been unable to print recipes and  ... 

Days Inn Worldwide, Inc.
Michelle If your going to have an upper level.....there should be an ... 

Ross Stores
DrJerold Saturday afternoon. 25+ people on line to check out. 2 regi ... 

Cricket Communications, Inc.
Sorry I didn't log in but this is my post (hidden)

T-Mobile USA, Inc.
Rena White I don't know where to start with this company. I have been  ... 

Domino's Pizza, Inc.
Anonymous Allen

Aeropostale
Gm Enterprises Hello!

Rent a Center
Mays Rent a center on Garth road has had me wait all day at home ... 

AppleBee's
Disappointed customer! I've been to the Applebees on Hudson ny several times. I ha ... 

Cox Communications, Inc.
Debbie Flynn Do you remember her first name?

Amazon
Anonymous Sir your site is very bad impact on me it is second time wh ... 

Pep Boys
Playingitsafe How is it that I was told 2hour wait right off the bat when ... 

Whole Foods Market, Inc.
chcltmkr Whole foods is known for your quality. This amazon purchase ... 

Enterprise Holdings, Inc.
Kk Were you able to find CEO number? I have a similar issue

American Airlines
Vigilante Very poor customer relations and lack of organization. Abso ... 

Toys R Us
Anna Wow, I am dealing with the same trouble here in Florida wit ... 

Rooms To Go
Dave Wilson This is the second couch I have purchased and this one did' ... 

Jo-Ann Stores, Inc.
Mrs. Bell In my 50 yrs of sewing, I have shopped at a variety of stor ... 

Circle K Stores Inc
Melissa Wells Aledo, IL. Circle K, the busiest gas station in Mercer Coun ... 

Denny's
Leta Waiters, Waitress,& Cooks improperly handles food prepa ... 

LA Fitness
Silver Spring LA Fitness is a Huge Disappointment LA Fitness in Silver Spring was closed for renovation and w ... 

Dick's Sporting Goods
Emily The manager gabe serially harassed a worker at the rim in S ... 

Southwest Airlines Co.
eila made flight to my connection but took me to another connect ... 

Bank of America Corporation
Anonymous I had very good credit but just like Bank of America you ga ... 

Yahoo! Inc.
log me in I am not able to log into my yahoo account . I no longer ha ... 

Old Navy
Jazzmin Today I went to the old navy flip $1 sale I had 20 flip flo ... 

MetroPCS Communications, Inc.
Duh You should probably live in Mexico or learn to speak, read, ... 

Placeholder advertisement