Information, reviews and public commentary for US companies

 

Canon U.S.A Inc.

Rating
1.666667
Web
http://www.usa.canon.com
Address
1 Canon Plaza
Lake Success, NY
11042
Contact
Yoroku Adachi
Role
President and CEO
Phone
(516) 328-5000
Employees
11,167
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Anonymous - 29 d 22 h ago

Called Canon 24/7 service from web-site to ask for help with my scanner that was not working. I felt I was totally being scammed. The persons name was Mike Jones and managers name was Ron Taylor, and given their accents I thought they were totally fictitious names, Mike Jones.... really???? Before I knew it they were asking me to sign up and pay for a service I didn't want and wanted me to give them a copy of a check (originally told me they only wanted the check number) then I decided I would pay be credit card and they wanted me to provide my drivers license. I pay for a lot of things on line with my credit cards and never has anyone asked for a drivers license. They ended up hanging up on me. I would not trust this site in a million years.

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L Major - 46 d 18 h ago

0

I've received a call from customer service telling me that they could not repair my 24-105 f 4 L lens. The customer service rep said do to excessive heat exposure. I've explain to the rep that the lens was only used indoors in an controlled studio environment. The rep said it was something I did to lens. I explained to the rep that I did not exposed the lens to any excessive heat. They insisted that it was something I did, not sure why after explaining to them over and over I did not exposed the lens to excessive heat. That they would come up with the conclusion that I did. I was having problems with fragments on the inter element of the lens. I explained to the rep that I sent my canon 5D in for repair because I thought that the sensor was causing the problem. You guys did do the repairs on the sensor and returned it to me. After receiving the 5D back I realized it was the lens causing the focus problem and sent it in for repair. Rep was not respectful and accused and blamed me for causing the problem. I explained to him that maybe it was a problem caused by the manufacturing of the lens and the lens fragments may be the results of that. Then he tried to get me to buy a new lens and wanted to transfer me to the sales department. I've been I loyal canon owner for over 25 years. I never thought about using any other brand of camera until today. I really felt disrespected and mistreated by your two customer service reps. Not a happy customer, i've always pump my fist up for you guys and all the students and countless other photography enthusiasts that i've have steered to use Canon.

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Ernie Higgs - 66 d ago

2

There is a quality issue with the Canon MX922 printer. When you print to a CD/DVD it does not cover the entire disc. There is approximately 1/8" of white around the outside edge of the disc. you can adjust how far out it goes with a maximum of 4.65". HP and Epson also has a default of 4.65" but you can override their their setting. My setting was 4.67". Each time I would print a disc it would pop up with a notice that I had gone beyond the default setting and I would just click OK and it would cover 4.67". The sad thing is the quality of the pictures are excellent. I wish Canon's Quality Assurance Department could become aware of this so they could send it to the Coding Department to get it corrected.

I would love to give the printer five stars but because of the quality issue I can't. To me, "QUALITY" always comes first

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Barbara Leedom - 82 d ago

0

Terrible time with PIXMA printer, one mo. over warranty, had to buy new one, pay $25 for shipping. Called at least once a wk. for problems with old one. I should have gotten new one free. Tech support helpful but finally said couldn't fix latest problem and couldn't find a place in my zip code to take it, just stopped printing. Whole thing year-long major headache.

Barbara Leedom, almost 80 yrs. old and poor

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prashantphotography.net - 147 d 9 h ago

3

I am from India and canon lover. if you are going to launch full frame mirror less , then it should be compatible with canon EF lenses or with free adopter , with body otherwise if need to purchase EF-M lenses then any body shift to Sony or else. Means from customer angle who going to purchase full kit and lenses, why Cameraman stuck with canon? Any body can switch to Sony or else while sony much ahead in noise control and dynamic range.

regards

http://prashantphotography.net

Prashant Gujar

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Anonymous - 152 d ago

why can't I get ac adapter AD-38 11 for my P1-DHV

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LEO PIERSON - 154 d ago

5

TROUBLE SETTING UP MG3620 PRINTER ON WIFI

Jacques was very professional, calm and personable. He put me at ease, assuring me he could help fix the issue, And he did. While we waited for files to download and install at various times, Jacques prompted sweet conversation and made this call an enjoyable time!! He reminds me of my son and I am now an even bigger fan and user of canon products!! THANKS JACQUES!!!!!

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Dale - 158 d 15 h ago

1

I have had a very poor experience with my purchase of Pixma PRO 10 Your rebate form for 2017 was to me misleading. I purchased on Dec 31st the product for I wanted to get what i thought was the last day of the rebate period. Guess what you started a almost identical one the next day. The amount for the unit was the same less the paper portion of the rebate. In my haste I missed the first deadline of the rebate because i mistakenly saw that it must arrive before a certain date. I foolishly thought that was the deadline. but no a bit earlier in the long explanation of the rebate was buried that it had to be post marked before Jan 31, Canon will do nothing for me except to say Here are the new rebates and if you meet the deadline we will be happy to help you! Slap in face always liked Canon but since this time I plan on selling all of my Canon equipment and going to a different manufacture. all over 200.00. I will say they tried to nice but it was a look down on effect. I plan on keep on complaining until i ca get a resolution to my situation. By the way they did clean up the language on the new rebate form getting rid of the portion to be received by date. Guess i wasn't the only one with this problem.

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EWT - 163 d 9 h ago

1

I have a Canon Canoscan 9000F MarkII and just spent over 9 minutes on my cell phone waiting for some technical information on my scanner. After this length of time and listening to the irritating music and no one to talk to and because we pay for cell phone minutes, apparently no concern for Canon support, I had to hang up after this length of time. I have several Canon High Tech products and it would be ere apparent that Canon would have a site to where one could leave a message to make in inquiry and leave a phone number so Canon can get back to them with some resolution for the inquiry. My number (hidden) and would still would like to resolve my concern on Canon's dime by having to get back to me. It is disgusting the money I spent for my Canon equipment that the service I receive for my computer equipment is this bad. I also have two high end Canon cameras for which I have received great service, but the service for computer associated equipment is something else to be desired.

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Robert W - 192 d 12 h ago

0

It appears that Canon is using an outfit "Just Answer" to deal with product problems. In January I emailed from Australia to get help downloading the software for a Pixma MG3600 printer. After spending $200AUD and a lot of time on emails and waiting for the technicians to reply, I received no help at all. To add insult to injury they billed me for a $60 "membership" which I certainly did not authorise. I recognise there are difficulties with different time zones, but the two technicians I contacted by email failed to get back to me - despite my arranging a time for the second one to call, which was certainly daytime in California. I think you should investigate the performance of Just Answer because it could give Canon - a highly respected company - a bad name.

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Rangeryder - 229 d ago

4

Dear Mr. Adachi:

After repeated attempts with your marketing department to fix an email problem, I am letting you know I am unable to look at, review and possible purchase products you sell.The problem manifests in that I can not read the emails they send to me. They come to me with BLANK content. I have asked that they include a LINK that says:

"If you are having trouble viewing this email, select this link to view it in your READER.

One whole year has passed, and I send your email(s) to my trash folder. Please have someone resolve this problem - I can not be the only one having this problem.

I am using Window's 7, Firefox (64) - latest version.

Thank you for you time and efforts.

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Anonymous - 233 d 19 m ago

0

I am writing you to bring to your attention the lack of customer service I experience with Canon lately. My wife & I just had our first child, which caused me to want to upgrade to a new camera. Since I was a young boy my family has always owned Canon cameras. I can remember taking some of my first pictures with an EOS 650. So naturally, when it came time to buy a new camera I just went to canon first.

So I placed my order online Dec 26th and I got my email confirmation so I thought everything was fine. I went in yesterday to find out that Canon just canceled my order without any communication to me. This was due to my gift card not having the 50 dollars because Canon already charged a penny. So without giving me a chance to correct the situation my order was canceled without any warning to me. This issue comes when I call customer support to resolve this issue they said I cant order the item anymore. So I am left without a product because Canon decided to cancel my order due to an error they created. When given a chance to correct they did nothing. So my hours of research on cameras and price were for nothing. However what makes me most upset is the time I am missing taking pictures of my first newborn child.

I am very disappointed in my recent interaction with Canon and feel as if I have been failed by the company I have grown up on. I feel as I might have to look at other options. I really did not want to go down that path but with little resolution from your company, I feel as I have to so I don't miss precious moments of my child. I also don't think I can promote a company that does not care about their loyal customers. As an FYI I have listed my order number below so hopefully, other customers don't have to follow the same fate as me. Thank you for your time.

Order Number: 138728331

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Gee - 236 d 24 s ago

Very disappointed found out Christmas that I will not be getting my order per customer service item is discontinued "no longer" available. This is the original e-mail I received at that time item was in stock and Canon even did a soft check on my bank account. Why was I not notified!! I sat in horror because it was a gift and if I had know I would not receive it i would have continued to shop around for one. And to insult me with a different camera bundle for 599.00 with 10% of ??? Iwould never ever recommend Canon to anyone. First time customer, last time customer.

Order Number: 1386xxxxx

Date: 12/14/2017

Dear ,

We appreciate your business and we look forward to providing you with the same high level of customer service and support you have come to expect from Canon.

Your order number 1386xxxxx has been received.

EOS Rebel T6 EF-S 18-55 with EF 75-300mm f/4-5.6 III Refurbished

SKU: 1159C072AA

$319.99 Instant Savings In Stock Standard (3-7 days) 1 $599.98 $279.99

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Anonymous - 237 d 17 h ago

0

MY HUSBAND BOUGHT ME A VIXIA HF R8OO CAMCORDER FOR MY BIRTHDAY - DELIVERED 26TH JULY.

THIS IS A FAUTLY PRODUCT. I RETURNED IT AND WAS TOLD YOU DO NOT REPAIR "CHEAP" CAMERAS!!!!

THE SCREEN REFLECTD MY Face LIKE A MIRROR AND I COULD NOT CLEARLY SEE WHAT I WAS RECORDING/ THE SUPPORT TEAM RETURNED IT WITH THE BACKLIGHT DARKENED - MADE IT EVEN MORE DIFFICULT TO SEE WHAT I WANTED TO VIDEO OUTDOORS. I SENT IT BACK - THEY SAID THERE WAS NOTHING WRONG WITH THIS PRODUCT AND AFTER MUCH WRANGLING THEY SENT ME A NEW ONE - THIS WAS EVEN WORSE -IT MIRRORED ME AND WHAT WAS BEHIND ME MAKING OUTDOOR VIDEOING ALMOST IMPOSSIBLE. I OFFERED TO BUY A MORE EXPENSIVE CAMERA BUT THEY WOULD NOT RECOMMEND ONE.

I HAVE BEEN A VIDEOGRAPHER FOR 17 YEARS WITH MY OWN PROGRAMME ON PTTV AND THEN RVTV WITH YOUR OLD CAMERA CANON VIXIA HV40 - NO PROBLEM WITH THIS SCREEN - (BORROWED FROM RVTV.)

I ASKED FOR A REFUND AND JUST GET SENT BACK TO YOUR SUPPORT WHO WANTED ME TO SPEAK TO THE REPAIR SECTION AGAIN!!!!

I AM NOW 78YRS OF AGE - SHAME ON YOU. GLEN PARIS-STAMM

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charles gichuhi - 240 d 5 h ago

5

Hello Canon... Am charles from africa Kenya... Am you number one biggest fan of all time... I love how you inspire people everyday by taking good pictures.. Was wishing you inspire me by surprising me with a Canon EOS 5D Mark IV camera because i wish to be a photographer one day.... I believe that you will make my dream come true please

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charles gichuhi - 240 d 5 h ago

5

Hello scott... Am charles from africa Kenya... Am you number one biggest fan of all time... I love how you inspire people everyday by taking good pictures.. Was wishing you inspire me by surprising me with a Canon EOS 5D Mark IV camera because i wish to be a photographer one day.... I believe that you will make my dream come true please

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EDWARD EGIPCIACO - 263 d 17 h ago

how can i get softwear for my sbjc-80 to download on my MacBOOK Air

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Sam Mann - 284 d ago

0

Hey Yoroku, So I wanted to give you an update on the struggle I just went through to get the 5D Mark IV and 16-35mm lens ordered. It started Friday when I initially made the order after a few issues with raising my limit on my debit card, which was expected.One call to the bank, fixed in minutes. I continued to be put on hold with Canon for 10-15 minutes at a time here and there just to get this ordered. I had many issues with online live chat and then issues over the phone regarding the order. The order was finally placed and suppose to be "all good" on Friday November 3rd, 2017 with a two-day shipping due to the very important project that i have coming up filming the South Sudanese refugees in Uganda coming up. I needed this camera ASAP and have been working non stop to make sure I can purchase this, get it on time, and fund this trip to Uganda. The first issue came when the sales representative put the wrong email, shipping address, and other information in over the phone. I called back several times because I had received no confirmation number, no tracking, or any information. Again, I was put on hold for quite a bit of time. I finally got through and got the information changed and it was again, suppose to be "all good". That was the first cancellation and reorder, which I had to call my bank back and fourth through this whole process because of the size of the transaction.The reorder was suppose to go out Monday morning (yesterday), and I received no update on shipping. I called numerous times, placed on hold for long periods of time, and was told they aren't sure what's going on but it needs to be reordered again. Again, had to call the bank and relay information. Then had to get patched through about five different people to finally talk to someone who could credit the money back into my bank account from the cancelled order and patch my bank in to figure it out. It was grueling. I was on the phone off and on with canon yesterday ALL day long. I have been patient and respectful through the entire process, you can ask any of the reps who I talked to. I have gone through my phone precisely and since Friday, I have logged a total of 17 calls to canon regarding issues that have ALL been on their end without much explanation at all. The order had to be cancelled and it was officially ordered 3 times now. I logged a total of 3 hours and 44 minutes since my first initial call on Friday. It has been a nightmare of an experience. Wayne, gave me a 10% discount and free express shipping for the troubles, which is okay, but i believe I need to bring it to your attention and give you the opportunity to make this right. I want to put it into your hands to prove to me that canon is worth it to go through. That even if I went through this long, excruciating, timely process while I was currently working on a job site and was intervening on the way I make money, that it is worth it. I have a production company that has had many recent large donations and we plan to upgrade all of our equipment, which is a lot going out and investing. The plan was to go through Canon because I assumed you are reliable due to your reputation. I didn't see that through this process. I'm going to buy another lens, the 70-200mm II, in the next few days but now I'm hesitant I may go through this process again and don't see it as worth it right now. My question to you is, can you show me that this was worth my time and the money it interfered with? Please get back to me as soon as you can. Thanks, Sam Mann

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Jenny McCarthy - 296 d 8 h ago

0

..Jake Olson Studios: Response Bullshit. You might want to tell it to Canon. My heavily Photoshopped image is on most of their new packaging. Only the final image matters not how you got there. It never ceases to amazes me how the least successful people like you the industry have the most advice to give. You're a nobody. Why do people like you think your opinion matters?

A Direct Quote from Mr. Olson: Derogatory, insulting, damaging and negative comments coming from a Photographer that represents your Brand Canon. ???

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Melinda Bendon - 1 y ago

0

I have your EOS Rebel XT and just sent it into the Costa Mesa, CA office for cleaning. I am extremely disappointed as the service center returned my camera UNcleaned with a note explaining my camera was unable to clean because it is "out of service life." They also suggested that I purchase a new camera as an alternative to trying to have mine serviced! I cannot believe this is how Canon wishes to treat it's customers! Given this, I will NEVER choose canon products for anything again. I will also inform everyone I know that Canon does not back their products for a reasonable amount of time.

I have been in contact with the Melville, NY office and spoken with Charice who assured me she would contact my service center and get back to me with some kind of a solution to all this. My phone number is (hidden) and my email is (hidden) I would like to see if this matter can be resolved.

thank you, Melinda Bendon

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Jebastin J - 1 y ago

4

Hai sir iam Jebastin newly opened service center so please quotation on 1 Xerox machine.

Thanking you

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Unbelievable wait - 1 y ago

0

It is now 9:28 am. CST. I have been on hold for tech support for 24 minutes.

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shut down Imagex in Reston,VA. - 1 y 59 d ago

0

I would like to file a complaint against a partner company that sells Canon scanners. The business name is Imagex in Reston, VA. They are a very shady practice, also they mentioned to me several times they sell scanners to other Canon partners even though they are not supposed to. They sell scanners to a company called Benchmark, about 10 to 20 a week and have bragged about Canon not finding out. They have demonstrated they are doing something they shouldn't and I feel it is unethical so I wanted to let you know.

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siddhartha03101967@gmail.com - 1 y 68 d ago

5

An appeal to save my passionate work that halted due to financial crunch Hello, I am unemployed and am going through a financial crunch and somehow manage to pay up my household bills. I have passion for saving old family photographs into digital images and permanently store those on DVDs. Now I am unable to continue this as I have been revoked my access to the scanner of the person I used. You are financially well established person. I hope you can buy me a scanner to help me proceed with my passionate work. Please don't pay me cash. I will be glad if you can arrange to get my desired scanner only. The model is Canon PIXMA MG2570S Scanner cum Printer. My computer has become very old and can run only on Windows XP (SP3). I have no money to upgrade it and I don't need to do that if I get the required scanner (cum printer). I don't need to print, but I have chosen that model as it is cheap and supported by Windows XP. Waiting for a positive response. Any query will be entertained by me. Please give it a thought and I urge you once again to move positively to help me. I will send you any other details you may need, if you respond. Required least costly scanner as per my requirement: Canon PIXMA MG2570S Scanner cum Printer. My Address: 86/1/1/2, ABINASH BANERJEE LANE, DISTRICT: HOWRAH. LANDMARK: SHIBPUR UNITED CLUB. INDIA. PIN - 711104. Thanking you, With warm regards, Siddhartha Bhattacharyya.

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Mike - 1 y 156 d ago

0

HORRIBLE PRODUCTS AND EVEN WORSE SUPPORT

PIXMA 922 fails to stay wirelessly connected. Hundreds of internet threads on it and Canon fails to admit it is their problem, fails to support the issue and each tech guy contradicts the one before him. Will never buy Canon again!

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