Information, reviews and public commentary for US companies

 

Capital One Auto Finance Inc

Rating
1.611111
Web
http://www.capitalone.com/autoloans
Address
3901 N. Dallas Pkwy.
Dallas, TX
75093
Contact
Richard Fairbank
Role
CEO
Phone
(800) 689-1789
Fax
(888) 412-7543
Employees
2,400
General profile image

Saleemah - 4 d ago

0

Please stop hitting my credit report daily o don't have any loans or credit cards with your compan????

General profile image

Anonymous - 3 y 282 d ago

You are the worst and the biggest thieves in the industry you should be ashamed of yourselves, I had a loan with you and paid every month and my car wound up costing me twice

what it was worth one of these days your karma is going to catch up with and you will be sorry for preying on poor people that need a car to go to work

Flagged for review. 
General profile image

wahhh ;-( - 1 y ago

5

Stop crying loser. No shit you paid twice the value. Its called interest, and you probably have absolutely terrible credit due to you never paying any bills in your entire life. Pay your bills and maybe you could go through a prime lender and get 0-5% interest.

General profile image

Anonymous - 1 y ago

Right

General profile image

Pa - 11 d 6 h ago

I'm reading your crap & find you to be an asshole. No I've no loan with capital one boyfriend did, everything ok, was looking for a phone # for him

General profile image

Mad As Hell - 16 d 10 h ago

0

I have never dealt with more incompetent people in my life! We had a loan with you which was paid in full several years ago but the lien release was never sent to our state. Now I have to jump through hoops to receive the lien release which should have automatically been sent! We can not sell or even give away the car without the title, which the state is still holding until they get the lien release. Thanks a million Capital One Auto Finance!

General profile image

Upset Customer - 38 d 11 h ago

0

I had two parents pass away and I was out of work. I still made payments but did fall behind. They said if I made three consecutive payments, they would put the late payments on the back of the note. I made the payments and then they did not hold up their end of the deal. I had two notes and was paying both. They threatened me with all sorts of things including repossession. That never happened, I paid off one note completely after going back to work, but still arguing on the other note. This company has no connection with reality. I had to threaten to mail a letter to the CEO or call him at home to get any movement.

General profile image

Not Satisfied - 39 d 10 h ago

1

Worst mistake I've ever made. Very dishonest company. They are not concerned about the consumer.

General profile image

Dave - 109 d 8 h ago

5

I have had my loan about a year and so for I have had no real problems. The dealership put the wrong phone number for Capital One on the purchase agreement but that was not the fault of Capital One. I got, I think, a six year loan on a car that was at the time I bought it three years old and got a 2.71% interest rate. I thought it was great. It helps to pay your bills and not be overextended and have a credit score over 800. I didn't know what my credit score was and wasn't trying to get it up......I was raised to pay my bills on time and pay what I owed. To those who signed a contract then cried over how much interest or total amount they paid.....hey read the contract. When I bought the car I told the dealership one of the terms of my offer was getting an interest rate under 3%, and thy did just that. I am quite happy with Capital One.

General profile image

Amazed by the lack of knowledge from this company - 116 d 32 s ago

I can't believe this company is in business. I called to get an exact payoff amount for my cards like I do every yr, and every yr, they tell me one price and after I pay, there's always a balance still. Every yr when I call, it's nothing but excuses.. Sorry that person didn't tell you the right amount. It looks like a charge went through after your payment when it clearly stated the charge already was through before the payment and the payment came after the charges in black and white, but it didn't go through that way on their end. Then I've been trying to consolidate cards and it won't let me. They're the same type of card. They have no idea why it won't let me do it. They can't tell me anything more than what the computer told me. They say there is nobody above them that I can contact to get an answer. They have to wait until they're told why and they can't be told why right now because there isn't an answer. Are you kidding me? My next step is to write Richard Fairbank, if that goes nowhere, the attorney general will be next. I will keep going until someone can do their job the right way.

General profile image

Curtisha Manuel - 171 d 5 h ago

0

I have been extremely unsatisfied with this company. They are extremely unprofessional and lie about the steps they have taken to help you with your account. I totaled my car and for 4 weeks I was told they reached out to my gap insurance and was handling everything. I had to call back and give them my contracts number 3 times and now they can't help me. I can't get another car to balance gets taken care of but they are in no way shape or form coming up with any solutions when I paid for gap insurance!

General profile image

Joy - 183 d ago

0

This is the worst company to ever work with they say that Work you then rob you blind and won't make real attempts to make payment arrrangments I myself am going to the better business bureau they are a scam and don't tell you the truth they don't even credit account correctly

General profile image

Kristy - 186 d 5 h ago

5

This may be lengthy but please bear with me. I am a previous customer with the auto finance division. I worked at a Dealership in Colorado and used the Dealer auto finance as a lending source. I have since moved on and am no longer a customer, however, I forged relationships with my buyers and am in contact with a few of my favorites on FB. Fast forward to today. I reached out to Joey Lubbeck who was previously one of my buyers...Hey Joey, it's Kristy. Do you know anyone in the Dallas area that would be willing to help save a dog? She needs transported from a shelter there to a vet on Tuesday and then she will be transported back here to Colorado to find her forever home. Know what his response was? Hey I have Tuesday off, I'll do it! He just got done with the transport and even stopped and bought this sweet girl dog a cheese burger on the way. Just thought I would let you know what outstanding folks you have working for you. I always had a great relationship with your auto lending staff but this is above and beyond. You should take great pride in your people. Joey helped save a beautiful dogs life today and we will never forget his act of kindness.

General profile image

Renda woods - 192 d 4 h ago

0

I was really excited to learn that capital one would finance a truck for me. I live in Arizona and the truck and dealership is Connecticut. I wasted money flying across the country to sign the contract on the truck just for capital one to reject it after I spent more time and money to setup a transport for the truck. They didn't even tell me why it got rejected. I will never do anything with capital one ever and I will be sure to take my experience to social media.

General profile image

This company sucks and does false advertisement I was sent a or qualification letter presented all documents and all were good and they didn't go through with the loan. - 304 d ago

0

This company sucks they sent me a pre qualifying letter for a year and I decided to buy a new car. I gave them all the information they asked for and they said they couldn't move forward.

General profile image

JJ - 2 y 132 d ago

5

Some of you people crack me up. Ha! Pay your bills....and....learn what your responsibility is when you don't. It's all in the contract you signed! No one should be surprised when there are fees and charges when you don't hold up your end of the deal.

Made about a letter you received about YOUR insurance company making an error? Sounds to me to your are complaining to the wrong people. They want to make sure you have insurance to protect THEIR risk. If you don't have any, they will provide and bill you for it. YOUR insurance company told them you didn't have insurance and you are made at Capitol One for sending yo a letter? Really??

They should be ashamed that YOU paid too much? Some one force you to sign the loan? Not their fault if you paid too much for the car. Oh wait you much mean too much interest paid....that occurs either because your credit is bad, you over extended or you wanted a loan term with an excessive length. How is this their fault? ALL loans agreements show you what your final out of pocket cost will be if you pay as per the terms. You have all the information when you signed the contact...you didn't have to sign. My guess....your credit sucks...but I guess that's their fault too?

No I don't work for them but I had a load with them. Was approved with in minutes, (have great credit, I pay my bills, live within my means) received a GREAT interest rated, $0 money down and paid my car off early. They held up their contractual agreement, I held up mine. Everyone walked away happy. For those who pay their bills I would highly recommend them.

General profile image

Creditor - 2 y ago

Hi America: your car loan is already paid. After they securitize your loan agreement/ promissory note via your signature. So they are double dipping. I love Capitol One Auto Finance

General profile image

Anonymous - 1 y 196 d ago

Thank you for telling me this I am a secured creditor and I know this is what they have done I'm going to send them a notice statement and a copy of a deadly weapon letter and a copy of my ucc-1 in 3 showing them that I have collateral on my UCC 3 days should leave me alone after that

General profile image

Cancel you debt legally - 1 y 148 d ago

0

Please contact me on canceling your (hidden)

Thanks,

Will

General profile image

karennotstupid618 - 2 y ago

what is your idea of great interest? are you bragging or trying to be helpful?

General profile image

Courtney - 1 y 281 d ago

5

^^^ Love This.

General profile image

Jasmine - 1 y 79 d ago

Fuck off JJ. Some of us run into problems like losing an income. Get off of your high a mighty throne and be real. Asshole

General profile image

Stu - 1 y ago

Yes you do.. Go back to work

General profile image

Lori - 1 y 79 d ago

0

Customer service SUCKS! I made a payment arrangement and then after paying first payment of 3, we lost an income. I called to see if they could spread out the last 2 pmts over an extra month or 2. The supervisor I spoke with was a real jerk, talking down to me as if I didn't understand the arrangement. I told him I am asking for help! He said we gave you help. Again I explained that we lost an income and he just kept being rude, talking over me and refused to help. I will NEVER use capital one again

General profile image

Anonymous - 1 y 79 d ago

terrible company do not use employees do not care about their customers!!!

Other Reviews & Comments

Papa Johns
Gayle My family ordered a pizza from a Kansas City store located  ... 

Food Network
George Another excellent idea. I canned homemade Dill & Kosher ... 

Netflix
Brian I think it's disgusting that Danny was fired from the " ... 

Outback Steakhouse
Anonymous At Outback Universal City, up on arrival told 35 min wait.  ... 

Domino's Pizza, Inc.
tom daniels didn't your mommy ever tell you not to run with scissors??? ... 

The Wendy's Company
Tony Smith I just wrote a review and forgot to give the location but i ... 

Giant Industries Inc
Arleen Trujillo I went to a giant gas station in Albuquerque, NM. Worst exp ... 

Fox News Network, LLC
????? Does anyone know what this lady is talking about ???

Whole Foods Market, Inc.
Ihisha Cherenfant Good Evening,

ESPN, Inc.
Steve Watching Game Three between Oregon St and Mississippi St. T ... 

Church's Chicken
Dee My mom just went to go buy us churches here in our city in  ... 

Panera Bread
TAJ I visited the panara bread un LOGANVILLE ga 4 times since i ... 

Sears Roebuck & Co
Elizabeth Worst experience with Sears in Vancouver WA I've ever had a ... 

AppleBee's
Very embarrased threatened customer I visited the Applebees in Jenkintown PA (323 Old York Rd,  ... 

Dollar General
Tricia Hi my name is Patricia I have been buying candles from you  ... 

Autozone
Sarah I have some issues with the one in Tucson Arizona on golf-l ... 

Jack in the Box Inc.
Christian Martinez I went to 2866 thousand oaks San Antonio, TX store last nig ... 

Sonic Corp.
Leslie I am a Sonic fan - but I do have a complaint about how much ... 

Amazon
Donna Roxey https://www.dailykos.com/stories/2018/6/21/1774163/--Christ ... 

Family Dollar Stores, Inc.
Christine I was on 1315 Boston rd Johnathan Colon said he was the sto ... 

Allen Canning Co
Linda I live near Houston, TX and I cannot find the Sunshine bran ... 

Best Western
Yolanda Jefferson ROACHES! I checked to the Bestwestern plus at 115 O'leary R ... 

Amtrak
Lucy medaglia Best place i enjoy most amtrak rail..traveling...yes one ot ... 

Burger King Worldwide Inc
Martha Johnston June 23, 2018 About 12:30 pm I proceeded to the drive-thru. ... 

Taco Bell Corp.
Lynn Hollingsworth I was at the Taco Bell on Spider Dr in Kannapolis, NC today ... 

AT&T
Walker Att has jacked up our bill 6times in June after they promis ... 

McDonald's Corporation
Dissatisfied in North Lima Ohio Been coming to the North Lima Ohio store at the Pilot Truck ... 

Kohls
FORMER EMPLOYEE Shelby Township MI

Shell Oil Company
Anonymous To whom it may concern i got scammed by one of your empliye ... 

Costco
Anonymous I just purchased and installed 4 Michelin Premier LTX All S ... 

Circle K Stores Inc
John G...store 1627 I would like to say, most of the stores will not charge IF  ... 

Rent a Center
perverted rca employee I told them to pick their stuff up on monday. They tell me  ... 

TGI Friday's
Michelle Michelle, my card was declined I had sufficient funds they  ... 

Barnes & Noble
anonymous I hate seeing book stores fall under the crushing weight of ... 

Jo-Ann Stores, Inc.
Anonymous Long Time Customer Anonymous Clovis, CA. customer-New black pretty female empl ... 

Six Flags
Lawyer up Six flags darien lake says i am not a true believer of jesu ... 

Lowe's
K. Bell Have a 5-yr warranty on Fridgidire refer, ice maker making  ... 

The Home Depot, Inc.
Pete I believe it was April when I ordered (custom made) french  ... 

Enterprise Holdings, Inc.
Janet Nichols I called for a pick up 2 hours b4 my Res to b told they're  ... 

Safeway, Inc.
Helen M Harrison This recommendation is in reference to Terrance Jackson who ... 

Dish Network
Jolene Confer I want to say that I will never refer someone to dish I hav ... 

Ace Hardware
Michael K. Wood This email is to inform Ace that we are still boycotting Ac ... 

Verizon Communications, Inc
Jessica Lynch I was shopping at Mill Creek mall and wanted to check out t ... 

American Airlines
Anne Hundley Thank you for your not participating in our government's se ... 

Citigroup Inc.
CJ Dear AUDREY,

United Parcel Service, Inc.
Ksioux Two weeks ago my family moved from the 2nd floor to the 3rd ... 

MetroPCS Communications, Inc.
Susan Lehman I absolutely hate the cell phone carrier it drops my phone  ... 

Hyundai USA
Shaquisha lowe Hey... I have a 2015 Hyundai sonata..my engine just went... ... 

Albertson's LLC
Lisa Carver Safeway, Eldersburg MD store number 1678

Dick's Sporting Goods
Jen WILL NEVER SHOP HERE AGAIN. I bought two blue canopy tents  ...