Information, reviews and public commentary for US companies

 

Capital One Auto Finance Inc

Rating
1.526316
Web
http://www.capitalone.com/autoloans
Address
3901 N. Dallas Pkwy.
Dallas, TX
75093
Contact
Richard Fairbank
Role
CEO
Phone
(800) 689-1789
Fax
(888) 412-7543
Employees
2,400
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Angelina Harrison - 130 d 18 h ago

0

Worst Company to deal with....Customer service not properly trained, every time i call different answers!

I couldnt take it...i Paid of my Loan , will NEVER EVER do business with this Company again..

I paid off my Loan....now i cant get this Damn company to give me a Release of Lein to Register my Damn Vehicle without a Lein!

Take my money , but will not Honor ...their obligations!!

Give it Zero STARS!

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Saleemah - 178 d 13 h ago

0

Please stop hitting my credit report daily o don't have any loans or credit cards with your compan????

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Anonymous - 4 y 92 d ago

You are the worst and the biggest thieves in the industry you should be ashamed of yourselves, I had a loan with you and paid every month and my car wound up costing me twice

what it was worth one of these days your karma is going to catch up with and you will be sorry for preying on poor people that need a car to go to work

Flagged for review. 
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wahhh ;-( - 1 y 225 d ago

5

Stop crying loser. No shit you paid twice the value. Its called interest, and you probably have absolutely terrible credit due to you never paying any bills in your entire life. Pay your bills and maybe you could go through a prime lender and get 0-5% interest.

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Anonymous - 1 y 217 d ago

Right

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Pa - 185 d 19 h ago

I'm reading your crap & find you to be an asshole. No I've no loan with capital one boyfriend did, everything ok, was looking for a phone # for him

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Mad As Hell - 191 d ago

0

I have never dealt with more incompetent people in my life! We had a loan with you which was paid in full several years ago but the lien release was never sent to our state. Now I have to jump through hoops to receive the lien release which should have automatically been sent! We can not sell or even give away the car without the title, which the state is still holding until they get the lien release. Thanks a million Capital One Auto Finance!

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Upset Customer - 213 d ago

0

I had two parents pass away and I was out of work. I still made payments but did fall behind. They said if I made three consecutive payments, they would put the late payments on the back of the note. I made the payments and then they did not hold up their end of the deal. I had two notes and was paying both. They threatened me with all sorts of things including repossession. That never happened, I paid off one note completely after going back to work, but still arguing on the other note. This company has no connection with reality. I had to threaten to mail a letter to the CEO or call him at home to get any movement.

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Not Satisfied - 214 d ago

1

Worst mistake I've ever made. Very dishonest company. They are not concerned about the consumer.

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Dave - 284 d ago

5

I have had my loan about a year and so for I have had no real problems. The dealership put the wrong phone number for Capital One on the purchase agreement but that was not the fault of Capital One. I got, I think, a six year loan on a car that was at the time I bought it three years old and got a 2.71% interest rate. I thought it was great. It helps to pay your bills and not be overextended and have a credit score over 800. I didn't know what my credit score was and wasn't trying to get it up......I was raised to pay my bills on time and pay what I owed. To those who signed a contract then cried over how much interest or total amount they paid.....hey read the contract. When I bought the car I told the dealership one of the terms of my offer was getting an interest rate under 3%, and thy did just that. I am quite happy with Capital One.

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Amazed by the lack of knowledge from this company - 290 d 11 h ago

I can't believe this company is in business. I called to get an exact payoff amount for my cards like I do every yr, and every yr, they tell me one price and after I pay, there's always a balance still. Every yr when I call, it's nothing but excuses.. Sorry that person didn't tell you the right amount. It looks like a charge went through after your payment when it clearly stated the charge already was through before the payment and the payment came after the charges in black and white, but it didn't go through that way on their end. Then I've been trying to consolidate cards and it won't let me. They're the same type of card. They have no idea why it won't let me do it. They can't tell me anything more than what the computer told me. They say there is nobody above them that I can contact to get an answer. They have to wait until they're told why and they can't be told why right now because there isn't an answer. Are you kidding me? My next step is to write Richard Fairbank, if that goes nowhere, the attorney general will be next. I will keep going until someone can do their job the right way.

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Curtisha Manuel - 1 y ago

0

I have been extremely unsatisfied with this company. They are extremely unprofessional and lie about the steps they have taken to help you with your account. I totaled my car and for 4 weeks I was told they reached out to my gap insurance and was handling everything. I had to call back and give them my contracts number 3 times and now they can't help me. I can't get another car to balance gets taken care of but they are in no way shape or form coming up with any solutions when I paid for gap insurance!

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Joy - 1 y ago

0

This is the worst company to ever work with they say that Work you then rob you blind and won't make real attempts to make payment arrrangments I myself am going to the better business bureau they are a scam and don't tell you the truth they don't even credit account correctly

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Kristy - 1 y ago

5

This may be lengthy but please bear with me. I am a previous customer with the auto finance division. I worked at a Dealership in Colorado and used the Dealer auto finance as a lending source. I have since moved on and am no longer a customer, however, I forged relationships with my buyers and am in contact with a few of my favorites on FB. Fast forward to today. I reached out to Joey Lubbeck who was previously one of my buyers...Hey Joey, it's Kristy. Do you know anyone in the Dallas area that would be willing to help save a dog? She needs transported from a shelter there to a vet on Tuesday and then she will be transported back here to Colorado to find her forever home. Know what his response was? Hey I have Tuesday off, I'll do it! He just got done with the transport and even stopped and bought this sweet girl dog a cheese burger on the way. Just thought I would let you know what outstanding folks you have working for you. I always had a great relationship with your auto lending staff but this is above and beyond. You should take great pride in your people. Joey helped save a beautiful dogs life today and we will never forget his act of kindness.

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Renda woods - 1 y ago

0

I was really excited to learn that capital one would finance a truck for me. I live in Arizona and the truck and dealership is Connecticut. I wasted money flying across the country to sign the contract on the truck just for capital one to reject it after I spent more time and money to setup a transport for the truck. They didn't even tell me why it got rejected. I will never do anything with capital one ever and I will be sure to take my experience to social media.

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This company sucks and does false advertisement I was sent a or qualification letter presented all documents and all were good and they didn't go through with the loan. - 1 y 113 d ago

0

This company sucks they sent me a pre qualifying letter for a year and I decided to buy a new car. I gave them all the information they asked for and they said they couldn't move forward.

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JJ - 2 y 306 d ago

5

Some of you people crack me up. Ha! Pay your bills....and....learn what your responsibility is when you don't. It's all in the contract you signed! No one should be surprised when there are fees and charges when you don't hold up your end of the deal.

Made about a letter you received about YOUR insurance company making an error? Sounds to me to your are complaining to the wrong people. They want to make sure you have insurance to protect THEIR risk. If you don't have any, they will provide and bill you for it. YOUR insurance company told them you didn't have insurance and you are made at Capitol One for sending yo a letter? Really??

They should be ashamed that YOU paid too much? Some one force you to sign the loan? Not their fault if you paid too much for the car. Oh wait you much mean too much interest paid....that occurs either because your credit is bad, you over extended or you wanted a loan term with an excessive length. How is this their fault? ALL loans agreements show you what your final out of pocket cost will be if you pay as per the terms. You have all the information when you signed the contact...you didn't have to sign. My guess....your credit sucks...but I guess that's their fault too?

No I don't work for them but I had a load with them. Was approved with in minutes, (have great credit, I pay my bills, live within my means) received a GREAT interest rated, $0 money down and paid my car off early. They held up their contractual agreement, I held up mine. Everyone walked away happy. For those who pay their bills I would highly recommend them.

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Creditor - 2 y 149 d ago

Hi America: your car loan is already paid. After they securitize your loan agreement/ promissory note via your signature. So they are double dipping. I love Capitol One Auto Finance

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Anonymous - 2 y ago

Thank you for telling me this I am a secured creditor and I know this is what they have done I'm going to send them a notice statement and a copy of a deadly weapon letter and a copy of my ucc-1 in 3 showing them that I have collateral on my UCC 3 days should leave me alone after that

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Cancel you debt legally - 2 y ago

0

Please contact me on canceling your (hidden)

Thanks,

Will

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karennotstupid618 - 2 y 138 d ago

what is your idea of great interest? are you bragging or trying to be helpful?

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Courtney - 2 y 90 d ago

5

^^^ Love This.

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Jasmine - 1 y 253 d ago

Fuck off JJ. Some of us run into problems like losing an income. Get off of your high a mighty throne and be real. Asshole

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Stu - 1 y 123 d ago

Yes you do.. Go back to work

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Lori - 1 y 253 d ago

0

Customer service SUCKS! I made a payment arrangement and then after paying first payment of 3, we lost an income. I called to see if they could spread out the last 2 pmts over an extra month or 2. The supervisor I spoke with was a real jerk, talking down to me as if I didn't understand the arrangement. I told him I am asking for help! He said we gave you help. Again I explained that we lost an income and he just kept being rude, talking over me and refused to help. I will NEVER use capital one again

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