Information, reviews and public commentary for US companies

 

CarMax Inc.

Rating
0.48
Web
http://www.carmax.com
Address
12800 Tuckahoe Creek Pkwy.
Richmond, VA
23238
Contact
Thomas Folliard
Role
CEO
Phone
(804) 747-0422
Fax
(804) 217-6819
Employees
15,460
Twitter IDs
@CarMax
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Randy Zapata - 16 h 10 m ago

Well My name is Randy Zapata and I have been a loyal car buyer or client as you may consider me at this point because I have purchased approximately 6 vehicles from the Miami lakes Carmax Store and even purchased one for my son-in-law for my daughter. Each and every time I have been promoted to purchase an extended warranty and a A Gap Waiver Agreement. The pitch was that the extended warranty would cover most of any vehicle problems that might arise during the course of my ownership which has served well in that area. The problem is that I have been told that if I were to take the vehicle to any place for I repair, that there would be a deductible, but if I would bring vehicle to Carmax that there would be no deductible. So far I had not had any problems in taking my car to carmax until this last time. I had to bring car in for services that they ended up taking to the Mercedes Dealer and now I am being told that I have a deductible of $250.00. So I am quite upset that I feel that I have been lied too. The worst part is that I have had witness along with me in these purchases and they heard the same and understood the same. So I would like to file a complaint about this incident. My cell number is (hidden) and I can be reached at any time, but I would like to talk to someone in corporate office in a high position in order to discuss this problem. The Gap Waiver Agreement was another problem that I have previously written your office and someone called me from the local office and nothing was resolved. This is why I wish to talk to someone with authority. Thank You

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Clara B - 3 d 10 h ago

0

I cannot believe Carmax's business practices. They say that they do a 125 point inspection on every vehicle. Well let me tell you my story. I saw a commercial that prompted me to go there and buy a car. So impressed with what i think they did to service their vehicles i bought two cars. IT WAS THE WORST DECISION I HAVE EVER MADE. I TRADED IN A VEHICLE AT THE CARMAX IN SOUTH SACRAMENTO THINKING I MADE A GOOD DECISION. NOT KNOWING I BOUGHT TWO DEFECTIVE CARS. THE FIRST CAR I BOUGHT BROKE DOWN THE NEXT DAY. THE OTHER VEHICLE THE DOORS DIDNT LOCK. I BROUGHT THE VEHICLE BACK AND WANTED TO GET MY CAR BACK BUT THEY SOLD IT. SO I WAS STUCK BUYING ANOTHER VEHICLE FROM CARMAX BECAUSE I COULDNT GET MY CAR BACK. I BOUGHT A THIRD VEHICLE! NEWER YEAR FOR MORE MONEY! IT BROKE DOWN THE VERY NEXT DAY. I HOPE MILLIONS OF PEOPLE READ ABOUT MY STORY. CARMAX HAS NOT DONE ANYTHING TO SOLVE MY PROBLEM. I HAVE BEEN SITTING IN THE SERVICE AREA WAITING FOR A DIAGNOSTIC CHECK ON THE VEHICLE FOR 3 HRS. IM SURE I WILL NEVER PURCHASE A VEHICLE FROM THIS OR ANY OTHER CARMAX EVER AGAIN. I WISH THEY CARED. EVERYONE I SPOKE TO AT THIS CARMAX IN SOUTH SACRAMENTO SEEMS TO THINK THIS IS NOT A PROBLEM. I HOPE NO ONE ELSE EVER HAS TO FEEL THIS WAY!!!!!!!!!

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April Morgan - 9 d 15 h ago

1

I sold a car to Carmax on 11/5/2016. I wrote them a check for almost $11,000 for the difference in what I owed and what the car was worth.

My car payment for this car was due to the lender on 11/8/2016. Because I had sold the car, I did not pay it.

On 11/20/2016 I received a letter in the mail that my car payment was past due and I now had an $85 late fee tacked on.

I contacted Carmax who was clueless and said they had sent the lender a check on 11/12/2016 but it had never been cashed.

So I called the lender. They said the check had been returned on 11/15/2016 because it did not have a pre-authorization number on it. I called Carmax back and told them what the issue was and they said they'd follow up with the lender on 11/28/2016.

Meantime, I'M still responsible for the car payment and late fee that will negatively affect my credit if it's not resolved ASAP.

You would think Carmax would WANT to get all of this figured out so they could get the title for the car so they could sell it.

But they don't seem to be in any hurry and don't seem to care that I'm still responsible for a car THEY bought almost a month ago. My personal check cleared the bank 2 days after I wrote it so they got a chunk of their money.

I've called them every day. No luck. And everyone seems to be pointing the finger at everyone else.

I've very discouraged to say the least and I will definitely think twice before I ever buy or sell a car to Carmax.

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Anonymous - 28 d 17 h ago

4

Hi Mr. Folliard, I viewed with great interest your current TV COMMERCIAL that included a "CarMax's Leather Engraved 5% Guarantee". As a professional Business Advisor with many contacts, I would like to discuss with you and your associates a very interesting possible alternative which would produce your Guarantee on an affordable Certificate containing Real GOLD. Imagine the positive reaction from CARMAX's current and potential customers to receiving such a valuable GOLD item that will be kept, and remembered it coming from CARMAX.....what extremely positive public relations for your company. Please contact me at Richard Greene Business Advisor (hidden) (hidden)

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Jchavez - 30 d 15 h ago

0

Dear Mr Follard,

I just want to inform you about your carmax manager in Woodbridge location , by the name of Marty . I have a talk with him , expressing how I manage to get the warranty aunthorization over the phone by calling myself less than 3 minute on the phone , after waiting for almost 2 hours total. His respond was that I'm being unprofessional towards him that I should shake his hand first then ask how's his doing ? Seriously ?. I ask him if that's carmax policy or rules for frustrated customer, just want speak to the manager on duty. I have call and tell my story please look into this issue. I fell your management in Woodbridge location . I also question either my car problem is not related to the original problem when I brought my vehicle just a few weeks earlier. I fell the damage on my vehicle now it's somehow done by a previous mechanic that was carelessly in hurry working on my vehicle . This problem it does appear like that a week later after carmax handle it the last time , no way in the world . Or not being notice while it was work on a few weeks ago. Returning to carmax with my vehicle's problem under the extended warranty , this does not excempt me from the $250 co -pay. I refuse to be treated the way your manager spoke to me in his office . And very much I would want my vehicle taking care of and repair accordingly . I purchase this vehicle from carmax in 2009 very expensively , I hate to say I purchase a lemon. Worst of all your ,manager think I need to kiss----- and shake his hand before I can talk to him it's rediclolous . I wish my husband was with me , he probably won't speak to me in that tone. The next time you will read about this in Yelp , Twitter , blog , Facebook . If this particular carmax doesn't change for positive attitude towards their woman customer like myself . Sincerely, Mrs Chavez

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Sheree Oliver - 32 d 14 h ago

0

I'm HIGHLY PISSED OFF THAT I'VE KICK OUT AN ADDITIONAL $1028.00 ON A TRANSMISSION THAT WAS NOT RIGHT AFTER 2 MONTHS OF ME HAVING THE CAR. I HAD TO DRIVE 120 MILES A DAY 5 OR 6 DAYS OUT THE WEEK , HIGHWAY MILES. I KNOW $1000 ISN'T A LOT TO SOME PEOPLE, BUT IT IS TO LOWER CLASS CITIZEN.

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Old Soldier - 32 d 11 h ago

With that type of lanuage no wonder you are not wanted as a member

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Rhode island - 32 d 9 h ago

0

Well guess what i had the same problem with car max in ri cause my daughter used my car to go to sc and it broke fown i had to fight for a month the car gad been in their repossession and the transmission motor brakes signal liggts when put on turn wipers on gas tank was not secure my handicap grand son 2years old and my faughter could of gotten kill if i didnt call them and told them to fix the f car and they couldnt so it was tow to carmax in sc and its still there they finally brought me out im waiting for my down payment supposed to have been mail back i told them her in ri that i would call bbb attorny generald and my lawyer so the car 2013 Chrysler200is in sc lot nice looking junk i wont ever buy a car from them again all the hell they put me thru and im 70cant afford to have heart attack over a junk from ri

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James Lee - 64 d 8 h ago

0

I purchased the above referenced car from Carmax in 4/16/16. The salesman at the time advised I purchase the car with VA registration. I had strongly advised him the imminent move planned for month away. My license was shown as MD and therefore the car should have been prepared for MD registration. Fast forward to now, I recently went to Motor Vehicle Administration of Maryland and ended up paying taxes in FULL AMOUNT of 6% of value of the car. The total cost of registration and taxes exceeded over $1800. I would like Carmax to write a letter to Motor Vehicle Administration of Maryland to state I did indeed pay for VA taxes at the time of purchase. Please advise accordingly.

Best,

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Greg - 34 d ago

3

I would advise calling the customer service # and selecting finance when it comes up in the menu. They should have sent you paperwork and a check made out to Maryland MVR. Of course it'll go by the finance papers you signed. What state is listed and why won't Marryland accept them ? I had to have Carmax redo my finance paerwork several times before I would sign it as they made several mistakes.

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Ford Kenneth - 39 d 9 h ago

3

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For more information about loan funding program kindly visit our Website URL: http://www.fordmortgages.com/

Email: (hidden)

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Phil - 39 d 15 h ago

0

Irvine California location.

We bought our car at the beginning of the month. The Carmax service department has had it longer than we have. 2 times we have taken it in because of issues. The first time we took it to them it was the very next day after we bought it. Check engine light. Said they needed to do a software update to it. Software updates take maybe an hour. They had it 4 days. Only reason we didn't have to wAit longer was because we threatened to return it. Now they have it a second time and it's been almost a week. Waiting on a part that was suppose to be there the day after we dropped it off. 6 days and 3 excuses later they say it will be ready tomorrow. We shall see. All these bad reviews on here lead me to believe that management doesn't care and won't do anything to help. First and last time I'm buying a car from here. In the car business it's just a numbers game. All they care about is making the numbers. Whoever runs this location should be ashamed.

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Mad Black Woman - 46 d 16 h ago

0

I bought a car from CarMax and 2013 lexus this car had a bad odor after 2 months and I have had to put out more money on the card then a car note for it CarMax has not taking this car back or reimburse me they are turning out to be the worst people in the world to buy a car from all this water damage that was leaking inside the car and mold and mildew sent me to the hospital numerous of timesand my little 14 year old niece that suffers from asthma they need to be sued to no end they are a poor excuse for a company

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Brit64 - 49 d 13 h ago

0

TRADE IN ARE YOU KIDDING ME!!

I am disgusted at their policies. You would think that referrals and customer satisfaction for the new purchase of vehicles was more important to them than lining their pockets and trying to screw over existing customers who want to sell back a vehicle they had previously brought from at CarMax

I decided I wanted to sell back a car I had only purchased back in May 2016 and expected a fair price. I wanted to buy a different car from them. Of course I knew I would lose some money but $5,000 to $6,000 They are a disgrace LOOK AFTER YOUR CUSTOMERS and they will look after you.

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Candy Diaz - 52 d 5 h ago

0

As I sit here and read all these comments... I couldn't feel more disappointed, as I already do!!! it's more obvious now to me, that I'm not the only one who has been seriously screwed by Carmax!!!!! I guess even if I tried to plead my case to someone in corporate, I will not be heard. we as American work to damn hard to barely make ends meet... and when we save our hard earned money to purchase a vehicle from a very well known company, to just end up with a vehicle that is not meeting our expectations is really heart breaking!!!! I'm a single mother of 3 kids, and they depend on me to feed them, cloth them, and definitely to provide a roof over their heads, just like I depend on my car that I just got from CarMax 4 months ago and that car has been in the shop longer than I've had it. I am so so so DISAPPOINTED!!!!!!!!!!!! To Mr. CEO of CarMax Thomas Folliard I am very sure you have no worries with your car's because your rich and have more than one... but please stop your company from selling cars to hard working americans that are so full of defects, we really work to hard to keep getting screwed. Thank you

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Anonymous - 89 d 7 h ago

0

I'm done with car max, your full of shit. your company is going to be sued by me and my family for bull shitting my son with a bad vehicle as well as hit the news media and internet.

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M. Jones - 61 d 7 h ago

0

Can you get in touch with me I was sold a lemon with many problems to include extreme exhaust and inhalING antifreeze from a big leak we have gotten very sick and having breathing problems and heart issues.

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Mad as hell - 68 d 18 h ago

0

Hi my name is Kenneth stays in Memphis Tennessee had a 2013 grand sport sent to Memphis from Texas getting it here finance the car everything went through my salesman Toby and Mr. Harry couch prolong the deal until I lost the car sold it the next day they kept saying they kept saying that I needed proof of residence on paper my driver license says my address my check stub says my address never would deal with Carmax again

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Michael Curran - 79 d 9 h ago

0

The last two visits to the Beaverton, Oregon Carmax lot ended in frustration. Last month, I was interested in a specific SUV and was shown everything But what I was looking for. I told the salesman that I can look at the website at home and I want to look at vehicles. He said that the computer was faster and pulled up another car I wasn't interested in. I left frustrated. Today I went to look at a car that my wife was interested in and I couldn't find a salesman to help me. They were all busy talking to each other and huddled around computers. I would have purchased the car today but oh well.

No sale in Beaverton from me.

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Kenny Jandovitz - 84 d 8 h ago

My name is Kenny I live here in Savannah I'm trying to buy a car from your Carmax dealership in Savannah Georgia a G 37 that is white with beige interior of the car is been on hold for 17 days the woman that has it on hold has not even driven it and I'm very interested in buying the car is this a normal policy for your company when you have somebody that wants to buyyour cars (hidden)

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Anonymous - 99 d 7 h ago

0

After reading all the reviews. I'm glad my family walked away. When you're spending your money, you purchase what you want.

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Anonymous - 99 d 7 h ago

I am very disappointed in the salesmanship and managing team at your Norcross Georgia store. And to think I ask a family to purchase a vehicle from Carmax. Well they can keep the vehicles that they're trying to sell. And as far as the other family members who was thinking of going to your places of sale. They won't be either. Carmax is not the place to do business. Your add say's, No Hassle well I think it's a lot if Hassle. Everyone will know as well.

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Stanley - 120 d 8 h ago

I have to say I am very disappointed in Carmax! The person selling us the car went on and on about how Carmax takes pride in there cars and how well they are serviced. What a joke! We were there using our warranty multiple times before the 30 days were up and they always seemed to do the very minimal to fix it. We have had the car for 5 months and really starting to hate our "New to Us" car! We have had to replace the transmission, alternator, tires, power steering pump, tire rods, breaks, roators, and the cv axel! This is rediculous! I would not recommend anyone go to Carmax and believe me I will do all I can to get the word out! The Internet is a powerful place!

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Jessica towery - 116 d 15 h ago

0

I feel the same way and you can't get a supervisor at corporate to save your life

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West Palm Beach CarMax - 152 d 15 h ago

0

Please buy my car back. It has been In and out of the service department uncountable times for.the.same reason since December 2015. I pay auto debit $347 religiously never missed a payment. I am exhausted and need to move on. Please help me.

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