My story is much like the ones I've been reading on this page. I won't even spell it out. I'm so frustrated with CARMAX, and the lack of concern from anyone at that Company. It's a shame they can do the things they do and continue to get away with it. SAD...........
I bought a car from them and the first day my engine light comes on. I brought it back and they had to look at find out what was wrong and I had to come back three times to have it fixed cuz wrong parts were ordered. Now my engine light is on again plus my indicator light on my dash don't light up my tranny jerks hard when I try to shift it p r or d gears. I had it worked on to solve this issue some where else due to how long it took to fix it previously at car max. It worked for a short time(2 weeks) but now it's doing the same thing again . I can't believe that I have to go threw all this b.s. after getting a car from car max. This is unacceptable and unbelievable.
Greenville SC location is undergoing renovation of offices. Folding tables next to each other is how the conduct business. I now know the social security and birth dates of the couple behind us....its a good thing I'm a honest person. I've purchased 2 cars here but they just lost me as a customer.
They left the folder of previous owner in my car; home address, phone number and his credit info etc in there. Good thing is it's turned out to be helpful to me coz the guy had warned them not to sell the faulty car, and they sold it to me. He is furious! That's HIPAA violation.
To whom it may concern,
Firstly, I'm so disappointed that I did not look at this page before doing business with Carmax because it'd have made me run for the hills.
I bought my car (a hyundai sonata hybrid - limited edition) late last year (11/07/17) from the Laurel, MD location. Blair, my salesman, was kind which I now know was a facade because he's mute when I have a problem. About a week after purchasing my vehicle, it started doing a strange thing. It'd warn NOT TO DRIVE and would actually stop. I took it to 2 hyundai dealerships, and it stayed there for a couple of weeks at EACH location. They couldn't find the problem, and so they adviced to take it back to where I bought it from. I did so and it's been at that location for 2 weeks now. They've called me to say my car is ready, but they haven't found any problem with it. I showed videos and pictures of what it's doing, and still nothing. They became so defensive, rude and extremely dismissive when I tried to explain it. Friday of last week whoever I was talking to wasn't very friendly. Fast forward to Monday, I call them to let them know that I'll not be returning the loaner car they gave me until the problem is found and fixed. What they didn't know is, I'm in contact with the previous owner of the car, someone left the folder with all his information in the car). The man has been awfully kind to me, and is ready to help me in any way possible. See, the thing is, this car did the same thing with him. He brought it back a lot and you guys could never find the problem. He refused to take it back, and you refunded his money. He is beyond shocked that Carmax sold me the car after he warned them NOT to sell it to anyone because it's unsafe. I can attest to the fact that it's unsafe because it stopped in the middle of the road, and someone hit me from behind. Thank God I wasn't on the freeway, and it wasn't fatal! I have witnesses, and thank God for Mr. Todd who's willing to stand with me.
Listen, I'm exhausted, and cannot do this back and forth thing! I lead a very busy and demanding life, and my patients rely on me. 1. I will NOT be taking that car back. 2. The loaner car I was given, the engine light just came on tonight as I was driving home from work and it's driving strangely. Which means I'll need to get an uber for work tomorrow morning.
You have frustrated me beyond words! My conscience will not let me allow you guys to just go without consequences because I believe that you'll sell that car to someone else, and you'll give them grief! If this is not resolved by Friday, rest assured you have a lawsuit on your hands. I will not hesitate to do so because you've already played with my life and livelihood. I will not give you a second chance!
DEALERSHIP ITS THE MOST STRESSFUL THING I HAD TO DEAL WITH. TRIED TO SPEAK TO THE STORE MGT VERY RUDE AND NOT HELPFUL DISMISS ME LIKE I WAS NOTHING. AND IF PEOPLE LIKE ME DONT BUY CAR YOU AINT GOT NO JOB. NOT EVEN ONE YEAR AND NOW MY TRANSMISSION IS OUT I HAD A WAY BETTER EXPERIENCE WITH A BUY HERE PAY HERE COMPANY NEVER HAD A ISSUE BUT HERE THIS SO CALL CERTIFIED YOU NEED TO TAKE OFF YOUR NAME. I TRIED IVE BEEN PATIENT I HAD THE VEHICLE SHUT OFF WITH ME WHILE DRIVING IN THE MIDDLE OF THE ROAD WITH MY 4 YR IN THE CAR. AND NOT ONLY THAT I SPECIFICALLY TOLD THEM I DID NOT WANT A VEHICLE THAT WAS IN AN ACCIDENT THE CARFAX NOR CARMAX MENTIONED TO ME THAT THE VEHICLE HAD A FRONT HIT NISSAN HAD TO TELL ME THAT IT DID AND AS WELL AS I WAS TOLD ONLY 1 OWNER THEN ME THEN ITS 2 OWNERS. THIS COMPAnY(LOCATION) AT IT IS THE WORST EXPERIENCE NI EVER EVER ENCOUNTERED JUST LIES SCAMMINGS I EVEN LOST MY JOB DUE TO NOT HAVING A RELIABLE VEHICLE TO WORK. IF I COULD GIVE A NEGATIVE 1000 I WOULD. DISAPPOINTED REALLY AM. NOW IM STUCK WITH A FAULTY VEHICLE AND I STILL HAVE TO PAY NO COMPROMISE OR ANYONE NO ONE TRIED TO LOOK AT THE SITUATION AND FIX IT. THE ROSWELL LOCATION TRIED BUT IT INTERFERES WITH EVERYONE INVENTORY. CANT WAIT TO GET RID OF THIS VEHICLE AND BE DONE WITH CARMAX
I bought a car 11/29/2017, it has been back in Carmax Norcross Service department at least 5 times now. The ESCL box locked, disabling my car 1/26/18, it's been 5 days, no car, and I have to pay $150 for a car I haven't had 62 days!!! This isn't fair. Please call me to make matters right. My vehicle still hasn't had the cruise control fixed or brake part ordered correctly from the last time it was in there.
That's because they DON'T fully inspect the vehicles before selling them as they advertise. I have purchased two vehicles and will NEVER use CarMax again. Both vehicles needed routine maintenance items such as brakes and front end alignments etc. All of which I diagnosed and insisted things were wrong. They are WRONG!
Good morning, your staff was very professional at your Tampa store. My complaint is that I was very surprised that my appraisal for my 2007 Toyota tundra came up 1500.00 less than several other dealers. That's not main problem, I'm looking at dodge challenger rt's and your prices are extremely higher than other dealerships in the Tampa Bay area. I hope people do there home work first before they shop at Car Max. I looked at the detail and paint work on you vehicles and i'm not at impressed at all with your vehicles. I will never try to deal with Car Max again.
Their no haggle policy is a joke!
Please stop having generic complaint handlers call me. I have written to CarMax no less than ten times describing my issue. By this time your process surely should have reviewed all my inquiries and reviewed my account and should be contacting me with what you are going to do to resolve this issue. Instead I am getting these calls from your random associates to make contact them asking me what they can do to resolve this. I would like to speak to someone in charge so that I can explain my situation personally, if you haven't gotten the story by reading all my previous inquiries. At this point CarMax sucks! Please review ALL my previous correspondence and contact me with what CAN you do to make this right.
So I purchased an Infiniti QX70 from Carmax in Torrance, California, on November 3, 2017. I let the Sales person know which vehicle I was interested in. He informed me he would send for it and contact me when it arrived. I have been interested in purchasing an Infiniti for a number of years. I should have been excited, but I was just unable to be. I would not even test drive the vehicle. My mother, as well as my sister could not understand why I was not more excited. I kept telling them something just seemed off about the whole purchase. I just had a bad feeling. I had to constantly tell my sales person, (James Jackson), I had already been financed by my Credit Union, (Priority One). He continued to try and convince me to allow him to run my credit so that he could sale me the vehicle through Carmax. I was told to go to the dealership anywhere from 5-7 times, only to have my time wasted because I would not allow Carmax to take over the sale. It was very frustrating and I found it extremely childish. I was informed by my Credit Union (twice), I could go and pick the vehicle up. Once I arrived, more attempts were made to take the sale from my Credit Union and allow Carmax to have the sale. I left, (again), along with my mother and my sister. I started to receive several text messages from the sales person, inquiring as to how far away from the dealership I was? I should just turn around and come back, allow them to run my credit, it would only take a few minutes, why can't I just do it? I sent him a text. I informed him, it made no sense when my Credit has already cut a check for the vehicle. There was yet another wasted trip there. I was then informed he would just sale the car if I would not allow Carmax to finance it. I told him to go ahead and sell it. I then contacted my Credit Union. I told her, (Jamie Steinberg), I would not waste anymore of my time going up there. She informed me she would take care of it. Not to worry. After all that, and receiving the vehicle on November 3, 2017, along with the plates from the vehicle. I then received a bill in the from Department of Motor Vehicles in the amount of $406.00 due by January 20, 2018. I did speak with the Finance Department at Carmax as instructed by the Credit Union. I was placed on hold for quite some time only to be told, I was indeed responsible for the payment for the tags on the vehicle I JUST PURCHASED! At this point I really wished I had followed my instincts and purchased this vehicle with a different dealership. I would like to return to vehicle to Carmax as soon as possible. Carmax can return my money to me, and I can purchase the same vehicle from a different dealership. Please let me know just how soon this process can be done. Honestly I would like to just go and park it at the front door. Be sure and thank Carmax Torrance for a horrible experience. Nevermind, I'll be sure and forward a copy of this letter to them. Felecia Jackson LOS ANGELES METRO TRANSIT AUTHORITY Transportation Operations Supervisor Transportation Division 3203 630 W. Avenue 28 Los Angeles, CA 90065 (hidden) W I (hidden) W I (hidden) M metro.net I (hidden) Metro provides excellence in service and support. So I purchased an Infiniti QX70 from Carmax in Torrance, California, on November 3, 2017. I let the Sales person know which vehicle I was interested in. He informed me he would send for it and contact me when it arrived. I have been interested in purchasing an Infiniti for a number of years. I should have been excited, but I was just unable to be. I would not even test drive the vehicle. My mother, as well as my sister could not understand why I was not more excited. I kept telling them something just seemed off about the whole purchase. I just had a bad feeling. I had to constantly tell my sales person, (James Jackson), I had already been financed by my Credit Union, (Priority One). He continued to try and convince me to allow him to run my credit so that he could sale me the vehicle through Carmax. I was told to go to the dealership anywhere from 5-7 times, only to have my time wasted because I would not allow Carmax to take over the sale. It was very frustrating and I found it extremely childish. I was informed by my Credit Union (twice), I could go and pick the vehicle up. Once I arrived, more attempts were made to take the sale from my Credit Union and allow Carmax to have the sale. I left, (again), along with my mother and my sister. I started to receive several text messages from the sales person, inquiring as to how far away from the dealership I was? I should just turn around and come back, allow them to run my credit, it would only take a few minutes, why can't I just do it? I sent him a text. I informed him, it made no sense when my Credit has already cut a check for the vehicle. There was yet another wasted trip there. I was then informed he would just sale the car if I would not allow Carmax to finance it. I told him to go ahead and sell it. I then contacted my Credit Union. I told her, (Jamie Steinberg), I would not waste anymore of my time going up there. She informed me she would take care of it. Not to worry. After all that, and receiving the vehicle on November 3, 2017, along with the plates from the vehicle. I then received a bill in the from Department of Motor Vehicles in the amount of $406.00 due by January 20, 2018. I did speak with the Finance Department at Carmax as instructed by the Credit Union. I was placed on hold for quite some time only to be told, I was indeed responsible for the payment for the tags on the vehicle I JUST PURCHASED! At this point I really wished I had followed my instincts and purchased this vehicle with a different dealership. I would like to return to vehicle to Carmax as soon as possible. Carmax can return my money to me, and I can purchase the same vehicle from a different dealership. Please let me know just how soon this process can be done. Honestly I would like to just go and park it at the front door. Be sure and thank Carmax Torrance for a horrible experience. Nevermind, I'll be sure and forward a copy of this letter to them. Felecia Jackson LOS ANGELES METRO TRANSIT AUTHORITY Transportation Operations Supervisor Transportation Division 3203 630 W. Avenue 28 Los Angeles, CA 90065 (hidden) W I (hidden) W I (hidden) M metro.net I (hidden) Metro provides excellence in service and support.
We're do I began so I bought my ford explorer a 2014 that turned out to be a lemon so the lemon was the the vent system would blow out gas and carbon monoxide Then I got a new replacement ford explorer a 2015 G.M Brian told me that they will check make sure that my truck would not have that problem again five months later same problem.....I was sick a few times and it very dangerous carmax what happen so now the police have sued the dealer ship and manufacturers......Wow
I bought my car back in Feb 2015, when I bought the car I got the CarMax care but when the plan was sold to me you failed to leave out that the plan includes the miles that are on the car, so when I thought I had purchase a 75,000 plan I was really sold just a 50,000 plan but I was still getting charge for a 75,000. That was not explained to me, the way it was explained to me was that whatever mile plus the 75,000 what was on the car. I'm constantly having to be putting this car in the shop because when it was sold to me the car was messed up already. I am starting to think that you sold me a lemon.
My car is now back in the shop. I am now being told the work is no longer covered due to my CarMax Care plan. I was not explained that it included the miles from the previous owner. So I paid for a 75 thousand mile plan but only got a 50 thousand. I am due a prorated refund. I tried to explain this to the customer service rep at CarMax Care. I was told it was out of her hands. You are cheating your customer by not clearly explaining how your plans work. Something needs to be done. I am now having to pay more than expected to get my car back from the shop.
I understand it's out of her hands. It is not out of mine. If something is not done. I will go to all Social Media and more to explain clearly how CarMax and CarMax Care treats their customers.
Maybe more training is needed . Cheating customers is not good business. It is nowhere stated in the policy that I am responsible for the previous owners miles.
I have filed a BBB compliant about the services for 2011 BMW 528i I purchased around March 25 at the Maple Shade location. All the dates are listed on the BBB website, I will post it once it becomes public. There is something wrong with the car it shakes whenever it gets to a quarter tank of gas. They have claimed to fix it months ago. Still not fixed. You have to wait weeks to get a service appointment and they only return calls when they feel like it. Since this has been going on with the fuel line, now I have misfire in 2 of my cylinders that in one conversation Derrick, service manager has told me is on 2 separate parts of the car and have nothing to do with the misfire that results in failed ignition coils. To now saying it might cause a misfire but not a bad ignition coil but Carmax is not repairing that because its outside of my 90 days. If the leak or whatever is going on was fixed I would not have the misfires or failed coils. During this time, I was told that BMW had issued a bulletin on the ignition coils stating that they are no longer using them. I asked why this information was not given to me when I purchased the car so that I would have had the car inspected. Derrick said they are not required to. CarMax guaranteed they did a 100% check on the car but didn't feel the need at the time of purchase to give me a bulletin. I have contacted my local BMW service department and they said they know nothing of this bulleting on ignition coils. I have asked for the date of this bulletin and a copy, no one seems to have it. I was told by Derrick to google it, I did nothing came up. Since last week another warning light is on DSC car won't go over 15mph and is not drivable. Now I cant even drive to work.
I have told Jennifer in the complaint department that all's I want to do is enjoy my car. I want it fixed. The service department is full of lies. They think they can tell a customer anything. This is not my 1st BMW and I will not stop contacting people until my car is fix.
I originally purchased a Kia Optima from Car Max in Riverside, CA. Before long the engine frozen while I was driving on the freeway and had to be replaced. I paid for it. They put another engine in the car that died while I was driving on the freeway a week later. Now the third engine was put into the car and the electrical system went out and I still wasn't able to use the car that I paid 1000.00's of dollars to be fixed..So they offered to buy it back and give me another car. They tacked the difference on to my payments. For 18 months I have had this second car. A Lexus Hybrid and the battery system has gone totally out and it cost $6000.00 to fix. I have been completely taken advantage of by this company. In good faith I made these purchases and I have been sold cars that were not in good working condition. I had even made them aware that something was wrong with the car before the extended warranty that I paid for had expired. I spoke to someone in the Corporate HQ that said they were speaking for the CEO and that they were not willing to do Anything to resolve this problem. Now i have the same problem as before . A car that doesn't work and Car Max wants me to pay for the repairs. I also have recently discovered that there was a recall on the KIA engine. I would have never gotten the second car if there had not been constant major problems with the KIA. The CEO of Car Max Inc needs to address this and do the right thing. I will be sending a registered letter to him and all the board of directors in addition to the BBB and the Bureau of Automotive Repair. Can anyone PLEASE help.
I purchased a car from CarMax on 11/15/17. On 11/17 my check engine light, and oil pressure came on. I had a friend, he's a professional mechanic, check my car out, and he told me that my transmission is slipping. I have since taken two days off of work because I am uncomfortable driving the vehicle, and it only goes 40 mph. I spoke with a representative from the CarMax in Irvine because they have the vehicle I put on hold in place of the Audi. The representative encouraged me to get insurance on the Chysler 200 that I put on hold, and assured me that she would drive it to the CarMax in Kearny Mesa. Today, 11/19/17, the representative informs me that she will not be able to drive the car to Kearny Mesa and asked if I can drive the Audi out there! I calmly expressed my concerns, and reminded her of the issues, coupled with the new issue of the Audi now being uninsured. I explained that no one was able to take me out there, and that public transportation would take me more than 2 hours to get out there, which wouldn't be a problem had I not taken so many days off of work already. My concern is 1) the Audi would break down on me before it even gets there, and 2) I would be stuck with it. Had the representative simply put in a transfer, I could have returned the car tomorrow, and got the Chysler on Tuesday. Now, I am out in a situation to where I will be responsible for a broken car.
I was sitting listening to a Jones Junction ad; the ad said positive experiences makes lifelong customers. They are so right! I am writing to tell you-you have lost a lifelong customer. This I believe is my 3rd car I purchased from Car Max. Theoretically according to the Car Max ads you can purchase a car at any Car Max location and get it serviced at any Car Max location. THIS HAS NOT BEEN MY CURRENT EXPERIENCE. From the onset Gaithersburg had to force the White Marsh location to do the initial work on the car since I live closer to White Marsh. The White Marsh location treats me as if I purchased the car from an entirely different agency! Each time I have attempted to get the car into a Car Max showroom when there have been minor issues I cannot gain an immediate appointment because their calendar is all booked. When I inquire about a rental or loaner they tell me this is no longer available. In August I had to pay out of pocket when my engine light came on. I took it to a reputable certified mechanic that I trusted since the White Marsh location was unable and unwilling to help me. I paid $800 to this mechanic. MaxCare denied the claim. This most recent time when my engine light came on the car cut off I called MaxCare and told them to send me to a mechanic on your approval list. MaxCare told me to take it to DoneRight. They also said I could get a rental. I did get a rental from Enterprise but nothing was as MaxCare had stated. DoneRight could not fix the car, they told me it needed to go to a dealer. MaxCare washed their hands of the situation told me to call CarMax. Once again White Marsh CarMax refused to help. I called Gaithersburg CarMax where I bought the car they nicely gave me the number to Jones Junction.
Now Enterprise is calling as MaxCare never authorized the car rental.
JONES JUNCTION GET READY SOON I WILL BE TURNING THIS TUB OF BOLTS IN AND GETTING A CAR FROM YOU!!!
Oh by the way I have told two medical directors, 4 physicians, a pastor, a dentist, two dental hygienists, a medical transcriptionist and 4 lab techs my woeful tale. That is 14 people that won't be buying from you either!
Fucking carmax is a joke! When we got the car they said it was a good running car. The alignment was off so we brought it in for a alignment and it wasn't aligned and fucked up our tires. Then they told us they have no record of my car being in the shop. My master cylinder and slave went out. They fixed that but put a dent on my drivers door. They gives us false towing information. We get different information about the car from everyone. My alternator went out they said it would be covered and now they tell us we have to pay before we get my car out of the shop. They said it is normal for 5th to rock and first to scratch. From my car being out of line for a long time it fucked up my tires and they won't give us new tires or atleast half off. Needless to say don't go to carmax they will take your money and not fix your car!!!! Ima have a few words with these mother fuckers when we get there tomorrow. Is there any thing that we can do to stop these guys from doing this to other ppl and us? Also we have only had this car for 4 months!!! Master and slave cylinder has gone out along with the alternator went bad. Everyone there gives us different info. Do not buy a car from car max!!
I bought at car at Carmax Laurel, MD June 2017 purchasing the vehicle 100% satisfied.
The real issue is with the service department needless to say my car has been at carmax for 6 weeks of the 8 that I have owned it so who really owns the vehicle?
I would like to rescind my loan and take my business elsewhere contacting the bank and lawyer is my next step.
I'm absolutely furious and would not recommend CarMax to my worst enemy.
I bought a car from Carmax in Birmingham Al on Friday August 11, 2017. The following day while driving I noticed what looked like to be BLACK electrical tape over 2 parts of the dashboard! Removed the tape and low and behold the service engine and airbag lighs were lite up. The tape was on there so well that unless the light hit it you would never notice it. As of now Carmax has the car and is promising to fix whatever is wrong. Had I seen these lights on I would have never purchased this car. Now I am skeptical that there might be more things wrong with the car since the lights were covered. Dealer assured me that that is not their practice. If Carmax is doing these extended inspections of cars this is something that should have been caught. I'm praying they fix this issue and that no issues arise from this car. And to note I was NEVER even offered and extended warranty plan should something arise in the future. Very disappointed and considering returning the car within the 5 day limit.
It wasn't disclosed that the car our daughter just bought with her hard earned money was in an accident. Not seen in the Carfax report, but we had a mechanic look it over after purchase and he saw it right away. If, like you said, they check over every vehicle before putting it out to sell, and as they claim this very thing themselves, they would have seen it and disclosed this to us.
Bought a car that was advertised with several features (have a pic of the advertised features associated with the car), transferred from PA. Realized later that the features were not present, took it back and they would not do anything. Quoted some fine print disclaimer - if you have any sense, RUN! Do not buy a car from these guys - service and guest relations suck!!!!!!!!