As I sit here and read all these comments... I couldn't feel more disappointed, as I already do!!! it's more obvious now to me, that I'm not the only one who has been seriously screwed by Carmax!!!!! I guess even if I tried to plead my case to someone in corporate, I will not be heard. we as American work to damn hard to barely make ends meet... and when we save our hard earned money to purchase a vehicle from a very well known company, to just end up with a vehicle that is not meeting our expectations is really heart breaking!!!! I'm a single mother of 3 kids, and they depend on me to feed them, cloth them, and definitely to provide a roof over their heads, just like I depend on my car that I just got from CarMax 4 months ago and that car has been in the shop longer than I've had it. I am so so so DISAPPOINTED!!!!!!!!!!!! To Mr. CEO of CarMax Thomas Folliard I am very sure you have no worries with your car's because your rich and have more than one... but please stop your company from selling cars to hard working americans that are so full of defects, we really work to hard to keep getting screwed. Thank you
I'm done with car max, your full of shit. your company is going to be sued by me and my family for bull shitting my son with a bad vehicle as well as hit the news media and internet.
Can you get in touch with me I was sold a lemon with many problems to include extreme exhaust and inhalING antifreeze from a big leak we have gotten very sick and having breathing problems and heart issues.
I purchased the above referenced car from Carmax in 4/16/16. The salesman at the time advised I purchase the car with VA registration. I had strongly advised him the imminent move planned for month away. My license was shown as MD and therefore the car should have been prepared for MD registration. Fast forward to now, I recently went to Motor Vehicle Administration of Maryland and ended up paying taxes in FULL AMOUNT of 6% of value of the car. The total cost of registration and taxes exceeded over $1800. I would like Carmax to write a letter to Motor Vehicle Administration of Maryland to state I did indeed pay for VA taxes at the time of purchase. Please advise accordingly.
Hi my name is Kenneth stays in Memphis Tennessee had a 2013 grand sport sent to Memphis from Texas getting it here finance the car everything went through my salesman Toby and Mr. Harry couch prolong the deal until I lost the car sold it the next day they kept saying they kept saying that I needed proof of residence on paper my driver license says my address my check stub says my address never would deal with Carmax again
The last two visits to the Beaverton, Oregon Carmax lot ended in frustration. Last month, I was interested in a specific SUV and was shown everything But what I was looking for. I told the salesman that I can look at the website at home and I want to look at vehicles. He said that the computer was faster and pulled up another car I wasn't interested in. I left frustrated. Today I went to look at a car that my wife was interested in and I couldn't find a salesman to help me. They were all busy talking to each other and huddled around computers. I would have purchased the car today but oh well.
No sale in Beaverton from me.
My name is Kenny I live here in Savannah I'm trying to buy a car from your Carmax dealership in Savannah Georgia a G 37 that is white with beige interior of the car is been on hold for 17 days the woman that has it on hold has not even driven it and I'm very interested in buying the car is this a normal policy for your company when you have somebody that wants to buyyour cars (hidden)
After reading all the reviews. I'm glad my family walked away. When you're spending your money, you purchase what you want.
I am very disappointed in the salesmanship and managing team at your Norcross Georgia store. And to think I ask a family to purchase a vehicle from Carmax. Well they can keep the vehicles that they're trying to sell. And as far as the other family members who was thinking of going to your places of sale. They won't be either. Carmax is not the place to do business. Your add say's, No Hassle well I think it's a lot if Hassle. Everyone will know as well.
I have to say I am very disappointed in Carmax! The person selling us the car went on and on about how Carmax takes pride in there cars and how well they are serviced. What a joke! We were there using our warranty multiple times before the 30 days were up and they always seemed to do the very minimal to fix it. We have had the car for 5 months and really starting to hate our "New to Us" car! We have had to replace the transmission, alternator, tires, power steering pump, tire rods, breaks, roators, and the cv axel! This is rediculous! I would not recommend anyone go to Carmax and believe me I will do all I can to get the word out! The Internet is a powerful place!
I feel the same way and you can't get a supervisor at corporate to save your life
Please buy my car back. It has been In and out of the service department uncountable times for.the.same reason since December 2015. I pay auto debit $347 religiously never missed a payment. I am exhausted and need to move on. Please help me.
Well how do I start I brought a Vehicle from the Augusta office loved the truck had it the girst five days decided to keep it okay so before my thirty day was up I thought something was wrong with transmission so I took it in for service they kept the truck for about three weeks when I called to check on the truck a lady who worked there told me it could be the transmission so at that time I didn't want the truck so when I went to pick the truck up I ask about trading it in and they told me I would have put down another down payment in which I didn't have because I had already put one down on that truck so I didn't have anymore money so now Im almost two years into the truck and now its the transmission I have tried to get them to at least show some kind of concern and I felt like I wasn't showed any concern so I advised who ever go to this office for a car to be careful and make sure you get the vehicle service well or just go some where else for a car or truck do not do CARMAX!!!!!! Very poor business
Purchased a car at the Knoxville, TN store in April 2016. I reside in Virginia. All the fees associated with getting the car registered and getting the title were paid at the time of purchase. Carmax assured me that they would send me all the documents I needed to obtain registration and a title at the Virginia DMV. I have received nothing as of today, June 18, 2016. I have called numerous times, and I continue to get brushed off by the Business Department. They claim that the Fed Ex driver says he left the documents on some porch. I have no idea what he/she did, but I have no documents that I must have to get the car registered. They refuse to send me replacement documents. They refuse to send me another temporary tag. I have asked a lawyer to call them and help me out. Now they say that they are not able to discuss anything because I have asked an attorney to help me get the documents. They also told me to prove that I didn't actually receive the documents. They must be idiots!! I sent them an Affidavit that swore to them that I had not received the documents. Plus, why would I ever want to delay getting these documents. I have already paid for them. The worst experience in buying a car ever!!!!
Just got a caravan for here and I'm very disappointed. First I told them about the tires which were in poor condition and the explanation I got was that it was driven in Hawaii so the roads did it but the tires met the requirements. I told them I wanted it documented and have a service manager call me since no one there seemed to be able to make a decision. After about a week we followed up and got our tires replaced. Next the air conditioners compressor went out and had to be replaced. I mentioned that the oil light had come on (this was about two weeks after we purchased the vehicle. They said oh the light wasn't reset, well low and behold now the engine is knocking!! And the brakes are grinding after only 5000 miles. We take the car in today again and they tell us we have to go through dodge even after we purchased the warranty through Carmax!! What a joke!! I highly DO NOT recommend purchasing through Carmax. So many issues and stress already especially when you have to worry about getting four children around in a half way inspected vehicle from a "trusted dealer"!! Purchased in Riverside CA
I am Teresa Humphries, I purchased a Buick Enclave on May 8, 2016. Wednesday May 18, 2016 the car stopped and left me stranded in an intersection in Columbia SC. I had the car towed to Carmax on Jamil Road in Columbia SC to have the maintenance shop look into the problem. I arrived at Carmax after my car was towed and was informed by one of the agents that there was an appointment for my car to be looked at on Thursday May 19, 2016. I was unhappy that my car was not looked at the same day but I understood that the shop was busy. I was instructed to go to Enterprise to receive a rental car Today is May 27, 2016 and I am still in the rental car. The problem that was found to be the issues on May 19, 2016 was a fuel pump. I just want to know WHY should it take nine days to change a fuel pump. Contact me at your earliest at (hidden).
Have problems with on going problem. 11/2 they suppose to have good technian and salesmans.
I think everybody is doing pain pills nothing is done correctly. 150 000 warranty for what take to shop still not fixed. Taking time from work for car rentals and it's carmax bullshit. I would advise anyone to avoid carbullshitmax.
Not 2 mention that this is trip #4 in the past several months it has gone 2 @carmax 2 be fixed. Something isn't right #justsaying #fail
Over a month in shop& we r hearing the same lies either @carmax or Ted britt ford is lying i think they want us out of warranty. #suspicious
@CarMax I would appreciate an opportunity to transport for your company.
@freshnsocal @CarMax I agree I was approve thinking it was carmax but was one of their lenders, then they would found the loan
RT @CarMax: @HunterB2k10 it has a crush on you too! ~bridget
RT @CarMax: @haspalur Have a good first day! ~bridget
RT @CarMax: @nelsonvelazquez thanks for showing our guys a good time! ~bridget
RT @CarMax: @Ambi_Bambi that's definitely a new one! ~bridget