Information, reviews and public commentary for US companies

 

CarMax Inc.

Rating
0.473684
Web
http://www.carmax.com
Address
12800 Tuckahoe Creek Pkwy.
Richmond, VA
23238
Contact
Thomas Folliard
Role
CEO
Phone
(804) 747-0422
Fax
(804) 217-6819
Employees
15,460
Twitter IDs
@CarMax
General profile image

3 Months 3 Cars SMH - 3 d 12 h ago

0

March 9, 2018 my daughter bought a car from Carmax in Waukesha Wisconsin 2012 Hyundai Veloster.right away there were issues check engine light steering sunroof oil they took the car to service it for four days and said the only issue was the Cadillac converter which took them supposedly four days to fix. Drove the car home had more issues lost 3 quarts of oil in one day took the car back once again the service department kept her car for 26days only to say they were fixing the sunroof and the radio and they

completely forgot about working on the oil issue until the last four days. They then told us we need to have the car and drive it for 500 miles bring it into them and they will check to see how the Oil is brought it in there and they said they're not sure what's going on cause there is no oil. Now they have to tear the car apart with Frustration we left and took the car with us.GM called us and said we are so sorry about this we will get her into a newer car 2nd car we got May 5th it was a 2015 Hyundai Elantra right away I noticed issues the coolant went from full to empty in 1 day the breaks had so much lube on them to quiet them down steering was way off and the driver's seat wouldn't stay in place when she would break it would rock out of place. When she tried to adjust it her hand was covered in grease.. So again in the first few days nothing but issues. Now here comes the best part of it all the service department from day 1 lies to us saying they didn't notice all of the issues but when we asked for a detailed report of the first vehicle the report was so long it took hours to go through. Also they sold us a car that had recalls which they didn't disclose until we brought it up to them and they took upon themselves to fix instead of sending it to the manufacturer. The GM in Waukesha apologized to us several times saying this never should've happened the first time the second time he didn't say much besides lies telling us she will get the car that she wants she only needs more money. Then they go on to tell us she never should've been financed through them because she is self-employed threw a delivery company. They knew from the beginning what her job was so any car she gets now she cannot have an extended warranty. Are you serious? We have been on the phone with Carmax Headquarters for the last month and they are leaving messages for the manager who won't reply to them or when he did reply stating he talked with my daughter and they got the 3rd car and it's being shipped. I have all the phone records not one call from Randy the GM only a text message from another sales person. The 3rd car she has told them she doesn't want it's been in a car accident and was a rental car for 2 previous places. Also they told us if it was a rental car they would have to tell us by law. Nope the Elantra was a rental car and it had several issues.

So now onto the FACTS Carmax got sued for not reporting recalls. My daughter has lost out of over 3 months of work so far which is around $8000.00 you can call whoever you want at headquarters the farthest you will get is customer relations which they are very nice but have no power to do anything but call the local dealership and try to talk with them. Last but not least I can provide paperwork of all repairs recalls that they tried to cover up. Voicemails from service department with them back tracking there lies. And texts from Carmax workers. You may ask why I'm not getting a attorney and having this handled quickly well here's the answer. Quickly means quietly which means I can't warn others to stay clear of Carmax. I will post everyday on every darn review page social media page until Carmax owns up to there lies and deception.

General profile image

CarMaxed Out - 25 d 10 h ago

1

I'm greatly disappointed in CarMax. After purchasing a used 2015 Kia from them in October, it's been anything but pleasant. To make a long story short, I've been to my local CarMax dealer at least 4-5 times for the same problem, a leaky sunroof. I can't imagine they didn't know about this problem before selling me this car, but I guess the weather was on their side with it didn't rain until later than month and hence the leaking started. First I was told it was the tubes draining from the sunroof that must have been clogged. I was assured it wouldn't happen again but every time it rains inside. Then when it got warm enough to open the sunroof, the rubber folded over and I had a gap which meant more water on the inside, but I took it to the dealership and after 9 days of my car being in the shop, 3 days later when it rained...Yep!! Rain inside again. So now it's back to the dealership and they are going to take it to a body shop and they "assure" me it will be fixed, but they said that the last 3 times. In the meantime, they can't tell me how long it will be before I have my car back and follow up is horrible. So I'm basically paying for a car that leaks or I'm not driving. It's so sad that they make everyone believe they have their best interest but honestly they are just hoping you tire of the issue and just live with it. Btw, the loaner car they gave me the tags are about to expire in 4 days. Way to go CarMax!

General profile image

Carolyn Henson - 26 d 4 h ago

0

A company full of crooks!!! My son went here, has an excellent credit score and bought a car in his name to help a friend, so his friend would have good transportation to get to and from work, they ran his credit, it was approved, he gave them cash for a down payment... he returned 2 hours later because they noticed the car has a bent rim. Upon returning to the Sawmill Road location where they purchased the car and advising them that the car they just purchased has a bent rim they got angry and they immediately decided they wanted to revoke the car and the deal. They called the finance company that approved my son's purchase and demanded that they cancel the contract with him, that they were no longer willing to sell him a car because "It's against the law for him to purchase a car in his name with the intention of allowing his friend to drive said car". MOST RIDICULOUS THING I'VE EVER HEARD... ALSO... NOT TRUE! There is no law that states that, it's no different than a parent purchasing a car for their child, it's his prerogative so long as he's insured to drive it and the payments are made, no laws are broken and no finance company would ever deny a paying customer for these circumstances. So at this point my son is fine with them taking their car back, he no longer wants to deal with them, who could blame him but now they advise him that the cash money he gave them 2 hours ago cannot be refunded to him on the spot, even though they are cancelling a contract he entered into with the finance company and demanding the return of the vehicle on the spot, sounds A LOT LIKE THEFT TO ME! They informed him that he must wait on a check to arrive in the mail in 7-10 days. I advised him to call the police, I sure hope he did. They also refused to give him the name of their General Manager on 3-4 different instances. What kind of business are these people running and how exactly do you think you can get away with concocting lies like this just to get out of replacing a bent rim on a car. My son has worked extremely hard to build the credit score he has and now this ludicrous transaction has resulted in a hard credit inquiry, and an approved car loan only to be cancelled 2 hours later. Well FYI, we are contacting the BBB to file a complaint, the attorney general and 6 on your side. NO ONE SHOULD EVER HAVE TO DEAL WITH CROOKS LIKE THESE! Also be calling their corporate offices tomorrow to file a formal complaint against everyone involved in this ordeal and anyone and EVERYONE else that will listen to this ridiculous ordeal.

General profile image

Wendy Nimmons - 26 d 6 h ago

0

Lies to customers about payment for cars that they buy. Tells you that they will cut you a check and when you take the check to get it cashed you are informed that what you have is a bank draft! Not a check! If you have no bank account you are out of luck! Then, will not give you your car back or cut you a check! Told me to go open a bank account to get my money! They lie and don't care who they hurt!

General profile image

Anonymous - 27 d 9 h ago

I turned down this job interview because of the degrading way that I was spoken to on the phone by the recruiter. I was yelled at and wasn't allowed to speak . It was in reference to an E-mail that I sent that was misunderstood. This does not appear professional on the part of car max and I am concerned about the way I would be treated has i taken the job . The recruiter was Corrine McBride .

I do not not speak to people this way and feel like I should not be spoken to this way . Thank you so much for reading.

Sincerely Yours,

Joyce Friend

General profile image

Michael Trotter - 30 d 5 h ago

0

The Sacramento store is horrible. I purchased a car from that location and after only driving the car for 5k miles the car start have oil leaks and the Cadillac converter went out. They also found a bubble in the tire which explained why the car is pulling.

General profile image

Columbus, Ohio - 42 d 18 h ago

0

Every statement in here i believe to be true because of my current experience. 2 days out of warranty they my check engine light comes on, i call them and they are pushing m to go to the Cadillac dealership to find out why the indicator light is on, use the extended warranty you bought, really ?

I took the car back initially said tread was worn on tire, they said it's above their allowable limit but also had them check alignment, it was off. That they agreed to had it realigned. Car still pulled i examined the tires, found a bubble called them told me i need to take it to a tire center to get new tires.

Unbelievable, Have never seen anything like this. Do not buy run from these crooked operation

General profile image

Clint Brink - 94 d ago

1

I bought a car from them and the first day my engine light comes on. I brought it back and they had to look at find out what was wrong and I had to come back three times to have it fixed cuz wrong parts were ordered. Now my engine light is on again plus my indicator light on my dash don't light up my tranny jerks hard when I try to shift it p r or d gears. I had it worked on to solve this issue some where else due to how long it took to fix it previously at car max. It worked for a short time(2 weeks) but now it's doing the same thing again . I can't believe that I have to go threw all this b.s. after getting a car from car max. This is unacceptable and unbelievable.

General profile image

Tony A - 56 d 15 h ago

1

Same stories really ?

General profile image

Robert Baize - 53 d 5 h ago

0

I have had a similar issue.after I drive my car for about 40 miles the transmission starts acting up.I have taken it in 3 times and5they drive it about.7 miles and tell me they can't duplicate the issue.also the paint was flaking off and after 3 attempts it is still coming off

General profile image

Brian - 76 d 5 h ago

0

I am extremely disappointed with this company. I will never buy a car from them again. Warm everyone you know not to buy from this company. You will waste your time if you do.

General profile image

Jenn Meeks - 74 d 5 h ago

1

I will NEVER do business with CarMax again. I have been dealing with an issue from day 1 that I purchased my vehicle. I have been contacted by their customer relations department that basically told me that my complaint goes no further than there. Interesting though that they have yet to come to a resolution as these folks have no clue as to how to fix an issue. I am waiting to hear from the CEO!

General profile image

Tony A - 56 d 15 h ago

0

Exactly !

General profile image

Aliksan Temelsiz - 62 d 5 h ago

0

Me and my wife bought a 2014 camaro ss convertible with 32000 miles on February 23RD 2018.Car needed alignment, brakes were low 4mm pads,key would not come out of the ignition after shut off the car,convertible top was leaking inside the car back carpet,water in right taillight,damaged left rear quarter above the rear tire hammered out by someone not professional!

I got an estimate from a body shop to fix the body for $650.00.

They refused to fix the body.They refused to fix the brakes. Car is still in their shop for a week and a half

They still did not fix the key and the taillight.Im very disappointed by the sales manager and the service manager by their not caring about fixing all the problems on this car after 27000 cash for this car it has been in their shop more than we drove.This is unreal that I have to spend more money to fix the problems on this car after spending 27k

General profile image

Tony A - 56 d 15 h ago

0

Another one with a similar story

General profile image

Anonymous - 61 d 12 h ago

0

Anyone buying from CarMax...make sure they provide you with "physical evidence" of the "INSIDE" of your engine to make sure there is NO sludge already built up in their. If you purchase the extended warranty (like I did), read it carefully...IF ANY "SLUDGE" IS PRESENT SHOULD ENGINE FAILURE OCCUR (even with regular maintenance) THE WARRANTY IS VOID! With that being said...here is an email I sent directly to Mr. Nash, who sadly is too busy to reply to it, but rather had a customer relations representative contact me. Unfortunately, with no resolution. Since your corporation "values" customer satisfaction, I feel that it is imperative you know how unhappy this loyal customer is. I have purchased several cars through Car Max as well as sent over many referrals who drove out of there with a purchase. After 3 months of my KIA being at the mechanics, due to my extended warranty not covering what should have been covered, my family is now financially suffering. It took 3 months to save up for the purchase of an engine and repairs, not to mention all the money spent on Lyft rides. Almost $5,000 later, I felt the need to express my disappointment with a company I swore by and truly believed in. I will never know how people such as you sleep at night knowing you took advantage of a loyal customer. I made a simple request for you to provide pictures of the inside of my engine, and you didn't have any. You demand supporting documents from your customers, but yet, YOU can not provide this one simple piece of supporting documentation I requested. How is it that you didn't have this? You advertise your vehicles "come with a free vehicle history". (your website clearly indicates that under "We Stand Behind Our Cars") I feel that with especially the KIA engine recall you would want to thoroughly inspect the inside of the engine since that is where the issue was and that requesting images of the inside of MY Kia engine would not be unethical. My mechanic clearly indicated (as a previous email sent to you stated) that the issue was not caused by me, it was most likely there at the time of purchase. Due to your lack of supporting documentation we are now in a financial hardship like never before. I vow never to make a purchase with your company nor recommend anyone else to your locations. My Kia purchases will definitely continue, but directly with the manufacturer. I wish the value you claim to have for customers INCREASED/ROSE as much as your 3rd Quarter Results indicate... - Net sales & operating revenue INCREASED 11% to $4.11 billion - Used unit sales on comparable stores INCREASED 2.7% - Total used unit sales ROSE 8.2% - Total wholesale unit sales INCREASED 9.1% - CarMax Auto Finance (CAF) Income INCREASED 15.1% to $102. 8million - Net earnings INCREASED 8.9% to $148.8 million and net earnings per diluted share ROSE 12.5% to $0.81 I sincerely wish your company continued success.

General profile image

Tony A - 56 d 15 h ago

1

Not surprised engines are a problem the cars are really only visually inspected before they are sold from my experience.

General profile image

Tony A - 56 d 15 h ago

1

I too have had a major loss of car use with my BMW 650 l convertible I purchased at the Riverside , Ca store. The car hit 55k miles and smoke of a major blue cloud blew out the back. No where n could find the cause or could not get it to do it. This all started in November 2017 and just resolved last month. The warranty had been cancelled and then reinstated after a month the car I could not drive for over 4 months I paid $1400 plus for a rental car that was not covered by the warranty. The total cost to repair engine was over $8000. I bought another car a MBZ TO TRY TO trade this car in they did not want it. So I had the Mbz to drive at $600 a month and $3000down and I paid concurrently for the BMW. Including insurance over $900a month. Now it has problems again and so did the MBZ which is now getting two rear tires as it was sold with a falsely filled out 98 point inspection the rotors were done twice last month and the tires were bald an no one told me so in the rain I spun out almost in a head on collision going uhill on LA Cienega Blvd I was able to steer it back I assumed it was rain slick roads but two days later it blew out the one back tire and I was shown that it was an expired tire not fixable it they are originals. Now today they will be replaced not without a fight. So now the BMW alternator light came on and a warning light it has too much oil. Really the BMW dealer just used $8000 to repair gaskets and oil retaining products plus the cooling system which also failed again after I got it back. Now I'm behind two payments and asked for a credit to put towards MBZ payment and I want to turn the BMW in. I'm done per contract we have to arbitrate they cannot threaten to repo the car yet as they have done on both and I'm out over $5000 dollars. I have started a social media campaign. Have over 100k followers to call out Car Max for deceptive practices and will make a comlplsint to the state consumer affairs board for decieiving practices. I have a confirmation letter already. Someone with authority needs to get back to me as customer relations only sends one back to the dealer that has limited refund funds but corporate can resolve this easily as they have a legal department and I can go to arbitration. Please get to me within one week. Thank you.

General profile image

Jorge Landaverde - 77 d 6 h ago

0

Hi Mr. Folliard, CEO if Carmax, Inc. You have a current employee named Lenard Eythel Hamm DOB: 03/07/1969, who is a convicted felon here in Harris county, Houston TX. Offense was Bodily Injury to a child under 15 yoa. 7 years felony probation in criminal court no:337, judge: Herb Ritchie level F3 felony, and is under current investigation by (APS) adult protective services for exploitation of an disabled adult ie; financially, using them to monetary personal gain, Lenard Eythel Hamm is currently employed with your company at a Houston TX location on Southwest Fwy.

General profile image

Milana - 88 d 11 h ago

0

Hi Carmax. I bought a used 09 car from you 3 years ago. At the time I bought it, the battery went dead and with some convincing, you all replaced it free of charge since it was within the warranty period.

Fast forward now and the newest problem is my transmission. I have sent a letter to the U.S. National Highway Traffic Safety Administration about how unsafe my car is to drive. For starter's, my transmission gave out on me while driving. So that means in the middle of traffic, I had to slowly guide my car to the side of a major highway because of my faulty transmission.

Was it too hard for your technicians to not only clean and polish the outside of the vehicle, but raise the hood and closely inspect every element- which would have included the transmission?

Now I am faced with the same issue where once again the transmission has given out while the car is in drive gear and it is back in the shop.

How does it feel to make financial gains from stealing customer trust and money?

General profile image

Tammy - 82 d 11 h ago

0

Interesting, I am having a similar issue with my truck. I have noticed that many of the reviews I've seen are regarding transmission issues for vehicles purchased through CarMax. I am currently looking further into this and I am looking for people who have similar issues. Please email me at (hidden) if you have had a similar experience or issue with your vehicle.

General profile image

Anonymous - 82 d 14 h ago

Your training process is a joke

General profile image

Jamie Johnston - 86 d 6 h ago

0

I want to make a complaint for one of your store .

General profile image

Yovany Yero - 88 d 7 h ago

0

trying to purchase a jeep with CarMax 3rd time I buy a car with CarMax only this time I live in Miami the car I ordered is coming from Orlando and its been one week? I call and nobody knows nothing ? nobody can tell me why a 4 hour drive from Orlando to Miami has taken over a week? and when I ask were is the car nobody can communicate with the trucker who is bringing the jeep. horrible customer service no from the sales person but from the CarMax system. I am am very disappointed with the outcome of this. I will never after this bad experience purchase another car with CarMax because of this my wife needs this car to work. thanks for nothing

General profile image

Vincent Murray - 93 d 51 m ago

0

My story is much like the ones I've been reading on this page. I won't even spell it out. I'm so frustrated with CARMAX, and the lack of concern from anyone at that Company. It's a shame they can do the things they do and continue to get away with it. SAD...........

Other Reviews & Comments

Wells Fargo & Company
Anonymous I dont have the same testimonial I went to a nail salon on  ... 

Netflix
LYSON Taylor OBAMAS AND RICE = canceling my service

Food Network
Kathie Martha Stewart on chopped, not what this show needs. She al ... 

Dollar General
Bobbi Sanchez Hello. I have been a loyal customer ever since my Dollar Ge ... 

T-Mobile USA, Inc.
Jasmine Customer Service lies to you for a whole month just for the ... 

Dick's Sporting Goods
Bob k PKF. Our rights are not the same as values. Values are comm ... 

Outback Steakhouse
Carla We went to your Oak Ridge TN location and had the worst ser ... 

Ford Motor Company
check for certified auto body techs My husband has worked for a ford dealership for 18 years. H ... 

McDonald's Corporation
Nick Hello I was at the I I was having lunch at the Elmwood Park ... 

Sara Lee Co
Acworth Ga I've had the same problem with the 45 calorie per slice mul ... 

Circle K Stores Inc
Jonathan Hanson I don't appreciate the fact that y'all took my favorite dri ... 

Southwest Airlines Co.
DLeDoux CRACK IN WINDOW!!!

Dell Computer
Daniel Pereyda Please put me on that list. My experience with Dell has bee ... 

AT&T
D.Tucker Update they missed the fourth appointment after writing thi ... 

The Wendy's Company
Unknown Went to the wendys by my house. My burger was so raw it dam ... 

Gold's Gym International, Inc.
Elizabeth I started attending the Gold's gym in St. Charles, MO in Fe ... 

Orbitz
Anonymous Their website was "updating" so my credit card wa ... 

Petsmart
carolebystrom1942@comcast.net Hello,

7-Eleven, Inc.
7721song@gmail.com hI i AM JASON SONG. IS YOUR COMPANY JAPANESE ?

MetroPCS Communications, Inc.
Highly Annoyed Hello Mike, Deina Montalvo and anyone else who have been de ... 

Family Dollar Stores, Inc.
MelM My 11 year old daughter and i were treated very poorly and  ... 

Giant Eagle, Inc.
Mario The pharmacy in Penn Hills, PA 15235, abuses their ability  ... 

Amazon
FRAUDULENT CHARGES I need for someone to post from this company about FRAUDULE ... 

Lowe's
Don I had an issue that I wrote you before about a power washer ... 

Discount Tire
Raul Holy smokes buddy your dumb. The tire pressure on the side  ... 

Nordstrom, Inc.
Sylvia The Nordstrom Spa in Chicago is closing. My stylist has wor ... 

Sears Holdings Corporation
Ann I have a Kenmore Elite Washer and the compartment for the b ... 

Frys Food Stores
Anonymous Hi. I have been a customer of Frys on Ray Road, Store #27 f ... 

Jo-Ann Stores, Inc.
Shanabe Roflmao.....ooooooo a whole $100 bucks huh? Nasty ass peopl ... 

Spirit Airlines
Curtis Scarbrough I was informed the baggage claim department in FLL has dest ... 

Lg Electronics USA
HeatherB Bought my brand new LG fridge October 26, just after the 30 ... 

LA Fitness
Anonymous I am having the same problem too.They are the ones that don ... 

Best Buy
Angry Dish TV lists Best Buy as a certified installer, which is n ... 

Fox News Network, LLC
Frank To whom it may concern, you could have gotten someone bette ... 

Starbucks
Tom... coffee rd Bakersfield It has been noticed that there are Trump advocates in my St ... 

Belk Incorporated
Phyllis It is the same at the store in St. Marys, GA, I have stoppe ... 

Best Western
Kathy I stayed at the Wylie Texas Beat Western. This was a three  ... 

Safeway, Inc.
Anonymous Just curious, why do you want to work for a "poorly ma ... 

TGI Friday's
Guirlande Daniel As s reward member with Fridays, the experience I've experi ... 

Books-A-Million
Irene cryer Good evening how you doing my mother public A cook book it  ... 

Denny's
Dirty restaurant Poor housekeeping!!

eBay, Inc.
GoldKimber Mining EBAY - Why don't U fight fraud? U facilitate fraud w/ your  ... 

Cricket Communications, Inc.
unhappy customer. After 3 trips to the store. Plus 4 phone representatives I  ... 

Rooms To Go
Annoyed Rooms to go they should change the name to rooms to No! The ... 

Jack in the Box Inc.
Anonymous I would really like to talk to someone about a jack in the  ... 

Public Storage
Disgusted Thomas Dirty, poorly managed. TONS of FAKE reviews online from pro ... 

AOL
Anonymous Hey Anonymous: The person that is sad is actually you. Sad  ... 

Domino's Pizza, Inc.
The joe Shut up pog no one cares you did 20 years behind a desk.

24 Hour Fitness
RON Yeah this gym sucks I mean it has equipment that's great bu ... 

Kroger
Ruth Pike Dear Kroger. I am a customer at the store in Cedartown,Ga.  ... 

Placeholder advertisement