Information, reviews and public commentary for US companies

 

Chapman Automotive Group LLC

Rating
0.666667
Web
www.chapmanchoice.com
Address
6601 E Mcdowell Rd
Scottsdale, AZ
85257-3137
County
Maricopa
Contact
Jerry B Chapman
Role
CEO
Phone
(480) 970-0740
Fax
(480) 994-4096
Annual Sales Est
$184,395,000
Employees
285
SIC Code
5511
General profile image

RR - 3 d 51 s ago

2

We recently had a new engine put into our 2008 JeepCommander. It was not cheap but we felt it was worth it to so we would not have another car payment. Chapman of Payson AZ did the work. After 30 days, my wife noticed a smell in the car that smelled like something burning. I climbed under the car and found oil leaking from the oil pan gasket. It was making its way to the exhaust system burning and smelling. We returned the vehicle the next day (Thursday the 19th) and asked for them to take a look. This was at 06:30 in the morning. At 2:30 PM I called them since I had not heard back from them. I was told then that the oil pan gasket needed to be ordered and it would be Monday (the 23rd) before it could be fixed. I asked about a loaner and was told they only had two for Jeep owners and that they were both out. After spending $7.000.00 it seems that maybe I could at least get a loaner. Not a pleasant experience so far.

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D.S. - 38 d 19 h ago

0

I have purchased a vehicle from Chapman on Palo Verde in 10/13/2016. The salesman Frank Tyrrell sold me a 2013 Hyundai which all of sudden died completely. I called Chapman and an agent had offered to have the car towed, provide a loaner car and get my car fixed since it was under the 90 days warranty. Based on the contract there is no mentioned of any 3,000 miles warranty but that was the excuse that Manny at Chapman provided us and that we should have been offered an extended warranty but Frank never offered us one. Chapman on Palo Verde refuse to help us and continue to give us the run around. Dealer number is L00010296. This was the only transportation that we have and spent our last of our money that we have saved for a car that does not work. Can someone please help us.

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Charles Kelly - 81 d 20 h ago

0

I recently brought my car remote which I purchased online to our local Chapman Chevrolet here in Philadelphia on October 27th, 2016. The service department said they could program it for a fee of 75.00. I agreed, after about an hour I left and the remote was working. Last night Nov 3rd the remote no longer is working. I went back today with my remote and receipt only to be told I have to pay another 75.00 to reprogram it. Then the associate said because I bought it, the remote online it probably broke. He tested it and it was good. So the serviceman who programmed it Johnathon probably did not do something correct.. They kept saying because I bought it online it probably was no good. THEY KNEW I BOUGHT IT ONLINE WHEN THEY PROGRAMED IT. If they thought that from the beginning they should have said we don't program other remotes. Now I am out 75.00 . Not a good customer service place.I also told that to the people who were sitting in the service area waiting for their cars. I am really mad and the next t letter is to our local news customer service problem solvers.. Charles Kelly (hidden). 2740 S Cleveland St Philadelphia PA 19145

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