Information, reviews and public commentary for US companies

 

Chapman Automotive Group LLC

Rating
0.166667
Web
www.chapmanchoice.com
Address
6601 E Mcdowell Rd
Scottsdale, AZ
85257-3137
County
Maricopa
Contact
Jerry B Chapman
Role
CEO
Phone
(480) 970-0740
Fax
(480) 994-4096
Annual Sales Est
$184,395,000
Employees
285
SIC Code
5511
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Kimberly Tocco - 3 d 4 h ago

0

3 weeks after buying a brand new Mustang, my husband and I went back in to buy a brand new Ford F150, using the quoted price ON THEIR WEB SITE. After the typical back and forth regarding my trade in, they quoted me $500 less for the trade in then they quoted 3 weeks before (I did not end up trading it in previously just parked it so NO ADDITIONAL miles) they came back with a price for the truck at 2 thousand dollar OVER what was advertised online. I showed him the online price and the store manager said this, "Nobody gets that price, we just put that in there to bring people in" BAIT AND SWITCH IS ILLEGAL!! Congratulations, lost a loyal Ford buyer!!

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Ernest Rhoades - 29 d 6 h ago

0

Audi of Tucson ,run do not walk ! these guys are the worst .

Incompetent does not begin to to explain these folks from the top on down ,they do not return your calls or push you off to someone else that has no idea of what they are doing.

1. Car broke down at delivery took two hours for them to try and fix it .

2. More problems the next week called for service appointment ,we will call you back ,you got it never happened ,Had to call Audi USA to get a service appointment.

3. Two months later and they had not paid Volkswagen credit for the trade in ,by the way same financial company as Audi , so i have been paying two car payments so it would not default the Volkswagen loan.

And as you know by now they have not called me back!

So would you want to buy a 58,000 dollar car from these folks i think NOT!

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Disappointed in tempe - 79 d 6 h ago

0

I have been going to Chapman Chevrolet Isuzu in Tempe for many years. They were the best service department ever as far as getting my vehicle in and out for service. Seems like the last 2 years it has gone down hill. It takes for ever to get my vehicle in and out now. Whats happening to my home town dealership? You have a service director that won't talk to any body. A stupid dumb blond women that they call a service manager. She gets the shop foreman to talk to me because she can't handle customers that have been there to long. The shop foreman says they are very busy. You look around the corner into the shop and there are a lot of empty car spaces with no cars being worked on. What the hell is going on? You guys need a whole new management crew. They don't get it. I will be going to earnhart Chevy. The hell with this shit

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DisgustedinPhx - 216 d 7 h ago

0

Why didnt I find these reviews before visiting Chapman Value Center?! Is it really a wonder why car salesmen are the least trusted profession on the planet? I bet they've dealt with Chapman before coming to that conclusion!!!!

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To head of sales - 222 d ago

0

Good evening Jerry,

I had found a 2017 Ford truck on your website and wanted to see it. I left a request on your site, were a short while later I received a call from Anna Theodosopoulos thanking me for my inquiry and asked me when I would like to see it. I informed her I live in Sun city west and that I would be there Monday sometime in the afternoon, she said she would have the truck cleaned up and ready for me to see. I got to your Ford Dealership in Scottsdale and was met by a salesman who had no idea what was going on or who she was. We looked up the truck on the internet and proceed to walk over to your dodge store to look in the lot nothing. Your salesman went into the showroom and came out looking more confused he stated we can look one other place nothing. We went back to the Ford showroom and he came out with a manager who stated the vehicle is down the street and will can take a ride to the other store about 10 minutes away. I stated ok and waited outside for your salesman 5 minutes later I see your salesman bullshiting with another employee. I left. I should also state that during the interim I called Anna and left a message to call work in regards to this. I got home an hour later and received a call from Ken a sales manager who left me a message asking if I was going to show up. What a joke. You need better messaging and who ever is your inventor control person is should be fired, when your sales staff can't find your inventory. Sad. You lost a $32000.00 cash sale.

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George - 308 d 11 h ago

0

I purchased a new vehicle in March of 2017. I have had the vehicle in 7 times for the same problem. I emailed the general manager about the problem and that the vehicle is covered by the AZ Lemon Law.

All I get is Sorry you are having problems.

After reading the other reviews, I guess I am SOL. You have the same attitude and could care less about trying to get repeat customer buiness.

I have submitted a claim with the District Attorney and also 3 on your side.

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Anonymous - 1 y 67 d ago

I have been getting my truck and car serviced since it has been opened.I brought my windstar in for service .The kids that change the oil said I had a blown head gasket because there was antifreeze all over the motor and the reservoir was empty without checking the problem out that was there conclusion even the service writer agreed with them.If I had a blown head gasket it would have been missing and over heating.So you have lost a customer to Buy and for Service can't. Trust your shop

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disappointed - 1 y ago

Do you ever find out what the real problem was? I am having issues too!

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Bob - 1 y ago

0

The entire sales staff at Freeway Chevrolet epitomizes the reason that people think that car sales people are the lowest form of humanity. They smile to your face and promise you the world but stab you in the back the minute you turn around. I would never buy another car from any of the Chapman dealerships

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The Munoz Family - 1 y ago

0

If I could give this dealership negative stars I would, but the lowest grade is 1 star. BUYER BEWARE!!

We received full funding from our own bank and went to Chapman Jeep on McDowell to purchase a new Jeep Wrangler unlimited.

When we got there, we had the price in hand printed out from the online inventory, and the salesman came back to us from the sales manager's office and stated that they "locked in" the pricing.

The sales manager came back out after we were presented with a price that was significantly higher than what we were told and agreed to by the salesman per his conversation with his Sales Manager. What happened next can best be explained as one of the most condescending instances of arrogance we have ever witnessed.

The sales manager explained that we had no business getting the "best deal in town" on a Jeep and that he was basically doing us a favor, even at a 3K higher total price than what was agreed to initially. I then questioned the additional charges and he said that the widow tint was extraordinary along with the entire package. I responded with, "is the tint on the vehicle currently", and he said no. I then asked that the package be removed and he sent his 20+ year old salesman, who was having a tough day as it is with this dealership management team, to inform me that there was going to be no deal. The sales manager also said that because MOAB, their largest fleet customer, why should we get a better deal.

I certainly hope that at the very least that this Jeep dealership starts representing their place in the community as a value to folks instead of a fleecing stain on legitimate dealers that work hard and provide good customer service without commuting fraud like we witnessed yesterday at Chapman Jeep. Also they were very proud that they are moving to the new Auto Show location by the 101 in Scottsdale, buyer please beware of these crooks and read everything they put in front of you, as there is a greater chance that they will be committing fraud than not. Shame on the Chapman's for allowing this behavior to be what their legacy is starting to look like.

FLEECING ITEMS:

Desert Package $695

(Did Not Explain This To Us-Just Charged It)

Lifetime Nitrogen $99

Window Tint (2 Front Doors Only) $399 - SUPER FLEECING

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Bob - 1 y 137 d ago

0

Chapman lies and flase advertises. I have a printout with an ad that states a certain vehicle is listd at $21,999 but thwnr you deal with the dealership, chapman at the philadelphia auto mall, they say the price if the vehicle is $34,000 when you email them, they dont respond. I have posted this in 34 different sites right now and still going strong. What they are doing is called bait and switch. Its illegal. Bob. (hidden). Avoid

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RR - 1 y 153 d ago

2

We recently had a new engine put into our 2008 JeepCommander. It was not cheap but we felt it was worth it to so we would not have another car payment. Chapman of Payson AZ did the work. After 30 days, my wife noticed a smell in the car that smelled like something burning. I climbed under the car and found oil leaking from the oil pan gasket. It was making its way to the exhaust system burning and smelling. We returned the vehicle the next day (Thursday the 19th) and asked for them to take a look. This was at 06:30 in the morning. At 2:30 PM I called them since I had not heard back from them. I was told then that the oil pan gasket needed to be ordered and it would be Monday (the 23rd) before it could be fixed. I asked about a loaner and was told they only had two for Jeep owners and that they were both out. After spending $7.000.00 it seems that maybe I could at least get a loaner. Not a pleasant experience so far.

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D.S. - 1 y 189 d ago

0

I have purchased a vehicle from Chapman on Palo Verde in 10/13/2016. The salesman Frank Tyrrell sold me a 2013 Hyundai which all of sudden died completely. I called Chapman and an agent had offered to have the car towed, provide a loaner car and get my car fixed since it was under the 90 days warranty. Based on the contract there is no mentioned of any 3,000 miles warranty but that was the excuse that Manny at Chapman provided us and that we should have been offered an extended warranty but Frank never offered us one. Chapman on Palo Verde refuse to help us and continue to give us the run around. Dealer number is L00010296. This was the only transportation that we have and spent our last of our money that we have saved for a car that does not work. Can someone please help us.

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Charles Kelly - 1 y 232 d ago

0

I recently brought my car remote which I purchased online to our local Chapman Chevrolet here in Philadelphia on October 27th, 2016. The service department said they could program it for a fee of 75.00. I agreed, after about an hour I left and the remote was working. Last night Nov 3rd the remote no longer is working. I went back today with my remote and receipt only to be told I have to pay another 75.00 to reprogram it. Then the associate said because I bought it, the remote online it probably broke. He tested it and it was good. So the serviceman who programmed it Johnathon probably did not do something correct.. They kept saying because I bought it online it probably was no good. THEY KNEW I BOUGHT IT ONLINE WHEN THEY PROGRAMED IT. If they thought that from the beginning they should have said we don't program other remotes. Now I am out 75.00 . Not a good customer service place.I also told that to the people who were sitting in the service area waiting for their cars. I am really mad and the next t letter is to our local news customer service problem solvers.. Charles Kelly (hidden). 2740 S Cleveland St Philadelphia PA 19145

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