Dear Corporate office of Cheddars Scratch Kitchen in Avon Indiana.
My name is Kristi. I am a very unhappy customer and ex-employee. The reason why I am so unhappy is due to management or lack of management. Today is May 13th, I went to cheddars around 12 today to pick up my food I had ordered. When I got there the managers did not discount my food. I had just worked Saturday the 4th I believe. Not only did they not discount it they didn't come out of the office to give me an explanation or talk to me about it. Instead, they told my personal business to another employee and had them come to tell me. What they said was slander to my name. I have worked for Cheddars around 3 years and I just had a baby May 2, 2018, I worked literally up until the day I had my baby which I had to call in and call off because I was in labor while I was supposed to be at work. (my point here is I called even while in labor.) Around April 22 this year I started a new full-time job I notified Cheddars a week or two before this. When I started my new job I believed I could work both but around the 25 of April I relied I couldn't as it was 7 pm and I had been up since 4 Am got off at 2 went home ate seen my one year old for an hour and had to be at cheddars at four, I was exhausted. It was around 7:30 when I went to Cuco my manager on duty and told him I could not work both jobs I was too tired I quit, but we then decided I would just be on pickup and he would not schedule me. He told me I had to pick up one shift every 3 weeks I told him okay. Saturday, May 4th, I picked up a night shift at cheddars when I came in, I was not on the bored when Cuco saw me he added me on to the board I worked all night that night. While I was working Cuco asked me if I was scheduled to work that Saturday, I said no I picked it up. He went on to say good next weekend Talking about Mother's Day. I cut him short and said no Cuco next weekend is Mother's Day and I already have plans I can't work that's why I picked up tonight. He went on to say no no you don't have plans and tried to get me to work. I told him no again. At this time, it has been two weeks since they have scheduled me, and we agreed I was pickup only. When I went into Cheddars today May 13th to pick up my food the had Melissa (an employee) inform me I would not be getting my discount because I no longer worked there because I had missed yesterday (mother's day Sunday, May 12th.) and was a no call no show. Why this is slander is because the whole 3 years I have worked at cheddars never once even in labor was I a no call no show. I never looked to see if I worked Sunday why because 3 weeks prior I was taken off of the schedule and put on pickup only for two weeks they did not schedule me and then on Mother's day after I told my Manager no a week in advance they want to schedule me anyway and then slander my name, when I come up there as a customer to get my food. My Husband worked Mother's Day from 7 am until 2 pm I had to be home to watch the baby until 12. At 12 my dad came and picked me and my son up and took me to work where I worked my full-time job from 1 to 5 while my dad watched the baby. My job paid me 18 an hour to come in on Mother's Day and work. Cheddars wrongfully fired me and then slandered my name it was none of Cuco's business what my plans were on mother's day, but it turns out my plans were to work and watch my kid even if I wanted to come into cheddars to work I couldn't. I work Monday through Friday 130 to 830 at my job and I told them I work some weekends. They have known this for a month now and don't appreciate being slandered being manipulated and being wrongfully fired from a job. I know several employees working there still that have been no call no shows plenty of times and had to sign write-ups and they still work there I have never signed a write up never been in trouble and never had a no call no show so why is it right to fire me when the managers messed up not me. I feel discriminated against and I feel that slander is being put on my name all because I found a better job opportunity and went to advance myself. I did not have to stay at cheddars I could have quit and at this point, I wish I would have. They didn't even make my food right and they embarrassed me in front of everyone at cheddars and over charged me for my food. I only went to cheddars because I believed I still worked there and would get a discount. Instead, I was mistreated lied about and embarrassed by management who would not even come out and talk to me like a manager should. I can't believe this is how we treat an employee of three years I will never go back to cheddars and I will make sure nobody I know goes there ever again. It is nasty anyway they don't wear gloves there is always hair in the food they can't cook the steaks right they salmon is raw like mine was today. They serve food that has fallen on the floor and nobody actually cleans or works there it's a disgusting cheddar and it is all managements fault. They never once tried to call me to ask me what happened or to inform me that I was no longer employed. I feel my rights were violated and I want an apology. I want someone to make this right I told the managers to get ahold of me or I would be writing corporate as well.
Sincerely, One mad customer.
Wow after all that you say they drop food on the ground and don't wear gloves?! Talk about slander lol
Went for dinner with my husband on May 15, 2019 around 5pm to this location
7403 NW Loop 410
NW LOOP 410
San Antonio, TX 78245
We have been to this location before and without a doubt there has always been a problem with gnats, but never have we experience as many as we did on this day! We tried to make the best of our dinner and tried to enjoy it, while we were walking out of the restaurant I told the hostess about the gnats she apologized, and I asked if I could speak to the manage, she paged the manager on from her ear phone attachment and the manager came forward and asked if she could help. I explained to her the problem with the gnats, she apologized and said that she would call the exterminator, and I told her that this wasn't the first time we experienced the problem with the gnats and she said "well we have the exterminators come by twice a week", I told her that evidently wasn't working and that something else needed to be done, she told me she was sorry and that was all she could do was call the exterminator to come by again, she looked at me with a stun look when I told her that I was going to place a call myself and we walked out of the restaurant with much disappointment.
Our daughter gave us gift cards for Cheddar"s because they know how much we enjoy going there not only because the food and good but because it's close to our house, but since this happened, I feel we will need to find another favorite location!
What do you expect her to do exactly?? She can't waive a magic wand and solve the problem... you would not be satisfied no matter what her response was... sounds to me like she apologized, and she handled it well. She is not going to lay out a plan and wait for your approval. Some people just love to complain...
Your store in Jackson,Tn needs some attention. I was there
Saturday May 18 for lunch (a party of five). Three of the group, including me , was served could food and one had soup that was so salty it was not eatable. The Manager came by the table and asked if everything was good. When we started telling him he excused himself that he had to attend to something. He did not return. I eat at Cheddars often and this is not the norm for other locations. I eat frequently at the Murfreesboro, Tn Cheddars and it has always been excellent.
I went to the local Cheddar's here in College Station, Texas on Friday May 17, 2019 @ 6:30pm
As our food was being served and placed on our table a roach ran from one of the plates. The server quickly scooped up the roach and off she went with it in her hands. We sat there stunned starring at each other and our food. The manager on duty finally came to our table. He said I heard about what happened and He offered to take our food away and not charge us. He made up excuses like since we have had more rain than normal that it has caused a problem with the flies. He mentioned flies more than once. We told him It was NOT a fly but a roach. He also told us it was an old building and that makes it hard too. We had two drinks ($14.06) while waiting on our dinner that we didn't finish that they said would have to be paid for. The manager didn't seem to try very hard to apologize just made excuses. Didn't even offer to wipe the table for us. We left very disappointed and I won't be going back. I have been going to Cheddar's for years regularly. They lost a good customer.
had a bad experience in Lafeytte La.
A customer over 7 yr's twice a week , on the 14 of may at 4:15 after over 20 mi. waiting for a server
he kept calling me bro . after the 2th time don't call me Bro. s**
supervisor told me he - calls that to everyone, a asked me to leave
I AM 86 YR's old now retired after owning my own Business for over50 yrvery disappointed in how this matter was handed
Waco cheddars suck period
Can you get thousandisland dressing back on the menu here in Morgantown West Virginia Cheddar's give me a phone call when you do (hidden) Tom I won't be back till your call
You advertised under teacher appreciation week that if you went to a cheddars scratch kitchen restaurant and you purchased an entre you would get a free appetizer so I went into the Cheddars restaurant off of Briarwood Circle in Centennial, Colorado. I gave my order and I explained to her I was there for teachers appreciation week. The waitress comes over and she says "I'm sorry, but we don't offer that at our location maybe other ones do." I was so annoyed at that lack of appreciation! As well as honoring the "Coupon" from the Teacher's Appreciation Website that Cheddars was offering. Shame on them. I got up and left!
bring back the red beans and rice and edamame, not sure why they were removed from the menu/very good item to remove. :(
Oh wow!! Cheddars has a great reputation for homemade food. Since it's been bought out what a difference. Why not keep a good thing going. Slowly the food is changing. The chicken strips are not great anymore and different shrimp. There is a lot of competition out there so consider going back to the way it was!!
I feel like taking away the apple pie and replacing it with that horrid apple crisp was the worst decision that you all could've made. That was the best applie pie I've ever had in my life. I had a friend that called it the Jesus pie. I feel like you all should bring it back. I'm going to start a petition.
Tulsa, Ok Cheddars , not a clean and sanitary practice for worker to take a smoke break out back of the restaurant in their cooking and serving aprons. Smoke breaks should not be taken in view of the customers.
Well my family and I came to cheddars in Warner Robins Ga. So we arrived and were told to wait 20 minutes for our seating. So during those 20 minutes everyone coming in is getting seated. 25minutes gone and we are the only ones waiting. So because the host one white one black. So the white girl seats the white ppl and the black the black ppl. If you gonna work in a place where you see variety and ppl from all kinds of place and different colors please forget your prejudice disgusting racist ways and leave them at home.
ordered take out, every time something is left out. This time I called back to complain. They acted like I was take it out of their pocket. It was a house salad and croissant !!! Bristol, VA
I'm eating at cheddars Lufkin. And Alex the GM I think it's his name, was shouting and cussing in the kitchen I can hear him in the bar area. I think he slammed a door. This is not acceptable, she's a manager, not a kid. Someone needs to fire him.
I live in Lufkin Texas and there was a coupon Sunday for Cheddar's restaurant in our newspaper. I went in and tried to use it and was denied. The manager explained that she could not take it and was very kind. Why would a corporate company put an ad in a paper and then deny it? I frequent Cheddar's and I have a beauty salon and recommend it to everybody. I think it was very distasteful and very cunning to trick people into going to your restaurant thinking they can use a coupon.
I just left the Cheddar's Hamilton Place Chattanooga Tennessee poor poor service call the manager to relay the message and he apologized and said that he's sorry and he told me to hold on I told him I didn't want anything and then he took a long time to come back to the phone so I just hung up
My family and myself enjoy eating at Cheddars. My problem is I'm a senior citizen and since Cheddars doesn't offer a senior menu I have ordered from the children's menu. Today I was told some managers will not allow that. Since many restaurants do permit this I was wondering why Cheddars doesn't.
This is the first time we've eaten here since it was bought out. It was awful. The shrimp was hard and greasy. The onion rings were over done and greasy. If you buy a successful company. why change the whole menu for something inferior. Better faces to spend my money.
I ate today at the Springfield Cheddar's Restaurant. We sat close to the kitchen and on our side there was a table with a young family. The baby had tons of trash on the floor. When the guy came to clean the table, I asked him to sweep the floor. He just looked at me and never came back. Not only the floor is nasty, but the carpert was filthy, the tile was gross and the kitchen was a disaster. There were several waiters and waitresses standing around waiting for customers. I think that perhaps they need to pictch in and sweep the floors after the customer leave. The lady accross from me talked to the Manager to no avail
There is aneed for a night crew to come in and clean the whole restaurant, bathroom and specially the kitchen appliances, floor, fans. You need to send the guy from Kitchen Impossible and restore the restaurant. This is the worst I have seen it.
However the waitress was wonderful and the food was great!
So if I am rating the restaurant, I am rating the cleaningless !
Since any restaurant is only as good as it's management maintains it, I would like to advise your corporate offices that the Cheddar's in Fort Smith, AR is not maintaining the Cheddar standard we have experienced elsewhere. My husband, son, brothers and sisters-in-law went to the Cheddar's in Ft. Smith two weeks ago and had a horrible experiencenot one order was delivered correctly. I am a big fan of Cheddar's and have dined in your restaurants across the country and always been happy with the food and service. Since I was not with them on this occasion I will not comment on the quality of the food itself, but I will inform you that Ft. Smith's reputation for restaurants is that they do not maintain a level of quality over an extended period. I don't know if it's because they can't get or keep good staff or if they fail to properly train and oversee the staff during the day. I do know that the last time I ate in our favorite Mexican restaurant their the food and service was very poor and the only personnel we saw there looked like teenager or young twenty year olds and they were busy participating in what seemed like a party in another room. I do not think that the people who set up theses franchises maintain oversight of the restaurant and staff because if they did, restaurants would not continually be opening and closing or changing hands.
My wife, 4 year old grandson, and myself stop at Cheddar's Scratch Kitchen in Pasadena, Texas for dinner at about 3:15 Pm. The waitress seated us in a booth of our choice next to a window. The waitress informed us that our serving waitress will be with us shortly. We waited for 10 minutes for the assign waitress to come to our table and started with taking our drink order and an appetizer. It took another 10 minutes to bring our drinks. The appetizer was a different story. Almost thirty minutes after being seated, our appetizer was not served. I ask to speak to the manager on duty to find out what is the problem with our appetizer order. The manager apologized for the wait and retrieved our appetizer order herself within 5 minutes. Our meal order was taken after the appetizer order was finally served more than 30 minutes after arriving and being seated. After finishing the appetizer and drinks with no food order after another 30 minutes of waiting, we decided to leave. The manager on duty apologized again and said the appetizer and drinks was on the house. A table of six seating next to us came in 30 minutes after us was served a their complete order within 20 minutes while we continue to wait for our order to be served... I blame the assigned waitress for one of the worse customer service I have experienced at any restaurant. My wife and I eat at Cheddars in Clear Lake City, Texas at least once a month and not one time did we had to wait more than 15 minutes for our order to be filled. The assigned waitress did not bother to come to our booth to let us know the status of food or if we need something. I am a very dissatisfied Cheddar's customer with the service my family and I experienced by waiting for a meal that was never served as requested in a timely manner...
We were going to eat lunch at Cheddars in Lexington, Ky on Helmsdale.. I didn't know you needed a coupon for the Chicken tender platter for $7.99. I just glanced at the email. I did ask when we were seated if they had the Chicken Tender special. She said yes but you need a coupon. I told her that I glanced at the email and didn't notice a coupon. She said if you have a phone. I told her that I didn't have that kind of phone. She said they couldn't honor that price without the coupon. I asked for a mgr. to see if they would give us that price. He said no. I'm sorry but for me this is not good customer service. I won't be back if this is how you handle a one time incident. We are talking about $4 dollars.because we were ordering 2. That tells me that there is no customer service or for that matter it seems you don't care for repeat customers. I will make sure if this is the case and you have no exceptions then I will leave other reviews to warn customers.
First we had to battle you to get our sweet babby carrots back,now we have a new battle here in Johnson City tN. SOME CORPATE IDIOT REMOVED 1000 ISLAND DRESSING FROM THE MENU.wHY DO YOTU TRY SO HARD TO HAVE STOP EATING AT cHEDDERS?dO AWAY WITH 1000 ISLAND,WHAT TURNIP WAGON DID YOU FALL OF WHEN YOU WERE A CHILD?Yiou were very good now a 000000
I wanna know why we can't have Brsids at CHEDDARS IN NEDERLAND because I've read all the rules and no were in the rules does it say that we can't have Braids.. SO SHOW ME SHOW ME THAT 1. ONE RULE that we can't have BRAIDS
One of your employees at the Greenville location gave me his name as Isaiah and attempted to sell me some drugs and I will never be back. I've never been so insulted and my family got scared because of this situation.
You gonna buy some?
If you think drug dealers are scary you should check out the psycho megalomaniac that controls our nuclear weapon codes.
Is it your policy to run the dishwashers 9 to 10 hours without a break or lunch? Abilene, Texas did just that. It's a labor board issue and against the law. Going the next step with this but feel sorry for the workers needing a job to be abused this way. T
On 4/6/19 @ 9:10pm we arrived and sat down @ approxiately 9:25pm. We did not receive our food until 10:15pm.. which both meals were cold. We called our server Zach over to inform him that we couldn't wait any longer for our meals to be heated up. He stated ok you guys are all set to go. I am a firm believer in paying for what we eat... this is where the manager NATALIE comes out and says I never said you wanted a free meal and she wanted to comp the salad my husband ate. I refused to allow her to do this!!! We came into this establishment to eat not sit and wait for poor service and unprofessional management! I have a choice where to spend my money and I will choose not to patron your establishment again....
We went to Cheddars in Hendersonville tn. On 4/6/2019. At 4.40 pm. We had 4 adults and 3 small children. The person at the front said its about a 15 min wait . There was at least 20 people came in after us sat down and ate and left. Then party's of 5 and 6 came in and seated. My wife asked the girl at the front would it be much longer. She said in a smart tone I told you already it would be 20 min. My wife said you said 15min that was 45 min. Ago. We got there at 4.40 pm finally got our food and left at 7.30pm. When they seated us in the back there was 7 big empty dirty tables with dirty dishes on them and they never cleaned them or seated anyone at them while we were there. When we left there was a lot of people still waiting. Bad bad bad management. ..
The restaurant in Athens SUCKS. The manager named Zachary needs to be fired. Got there at 405. Didn't leave until 2 hours later. The order was wrong after waiting an hour on our food. We will never. I mean never go back again. He would not even look at us. I think you need to close this location down. Empty tables every where. Three hostesses but no servers. What a joke. They won't be getting anymore of my money. What a joke for a so called restaurant.
Had lunch for four in bowling green,Kentucky on 4-2-19. Meal was one hour late,manager came by but they had not put in ticket. Offered something free,but I think the meal should have been discounted, Total bill 48.42 without tip. What has happened to customer service.
I called the restaurant in Wellington to find out if they had available outside sitting because I have a dog!
I never got a response so I went and did find a patio area!
However, the area was not clean, papers all over and in addition the gnats were believable which made my dining experience not to good to say the least!
My Fiance And I walked in around 11:30Am on 4/1/19. Our waiter was pretty Attentive! He took our drink order and Appetizer Order Pretty Quickly! It Was Lunch time, But Very Dead! (Lots Of Empty Seats) So We decided to order our meal when he brought our Appetizer. Which We Did! My Fiance Ordered The Meatloaf which came with 1 side And he chose Broccoli Casserole.I Decided on The 8 oz Sirlion With 2 sides, I chose A Loaded Baked Potato and broccoli casserole. After about 20 minutes once we finished our Appetizer which was Chips/Queso, I Went to the Ladies Room, To Not Only Pee, But To Wash My Hands Again!! Only to come back to the table and be told that our waiter Hadn't even put our order in! I Just knew he was Gonna Say APRIL FOOLS!!! WRONG!! The waiter did Forget, As he said Hit Cancel instead Of Enter....??!!?? Anyhoo, We wait another 10-15 mins, They bring our food(Finally) And My order is wrong, Which I told him when He came to Apologize Again for food being Late! We started to eat, because we was due at an appointment! The Manager came to our table, And said I apologize For Your waiter not putting in your food order, And Your order being wrong, I Want to pay for your meal, And walked Off! Worst Service Of Any Resteraunt Ever! Let Alone The steak Was Not Medium as I Ordered Cuz they was In A Hurry..
My daughter and I walked into Cheddar's of Fayetteville NC tonight. 03-25-2019. 5 hostess at the front desk. People in front of us in line where one handicapped elderly lady with her daughter and son-in-law. They were also pretty old. We then asked for a table for 2. They said it would be 10-15 minutes wait. We then walked over to enjoy the fish tank. While there, I noticed about 20 tables open. I then walked back and overheard this man with his handicapped mother, and "why do we have to wait 15 minuted. All 5 hostesses explained that there weren't enough servers at this time. I myself walked out and went right across the street to another place. I have heard NOTHING GOOD about this location. My neighbor says she has been sick on each visit. My Mother said she got sick on her one and only visit.. Inspection grade only 90%.. This location has WAY POTENTIAL for being THE HOME OF THE 82nd AIRBORNE??? Not understanding the problem. I will NEVER go back from the things I have heard. I know that the handicapped people waited because it would be even harder to load up the wheelchair and Mom and go so somewhere else. PRETTY SAD!!!!!!!!!!!!
We visited a location tonight in Winston-Salem NC. We entered the restaurant and waited for 4 minutes to be seated, all while 3 servers walking by us. We were seated and waited another few minutes to see a server, just as we were about to leave. She came to the table and took our Oder, never once refilled our drinks, never once tried to upsell anything, and was quite frankly seemed to be disinterested. Not a very good visit! We have loved other locations, this one was a let down!
I keep trying to get off your list and the computer won't let me...PLEASE TAKE (hidden) off your mailing list...I've tried several times, but I'm still getting your e-mails.
Went to Cheddars on Colerain Avenue, Cincinnati Ohio this past weekend and I am never going back. The service was extremely poor, the waitress was seen outside with his Cell phone while we waited to place our drink order. We finally ordered our dinner and the steak was burnt and the sides were dry. We ate half of our meal and looked for our waiter to get the check. We couldn't find him because he was provoking a customer involved in an altercation with his coworker in front of the entire dining room. Instead of the situation being quickly resolved it escalated as most of the staff got involved in the altercation and stopped all service. This was once a family restaurant that offered fine dining. Now the service, quality of food and safety has declined tremendously. I did not feel safe nor do I trust them with preparing my food which is why I am never going back.
Cheddars in Camden Delaware food and service has gone downhill! My family and I went there and the food and the service was horrible. The waitress Emily was very unprofessional and inattentive she kept forgetting and when we finally got her attention to remind her she took forever to return with whatever we asked for. The food was cold and not properly cooked. I called the location and spoke to Tina about this episode and she was empathetic asking what can she do. All I want is a refund it was a total waste of money!!!!!
Cheddars in Fayetteville NC has the Worse management team ever. How in the world does a manager tell a minor to walk to Wal-Mart to buy new shoes? If it were my child and I found out they said this, it wouldn't be a good day for any of them. I overheard management talking down to a few of their servers in a way that is not becoming of a supposed leader. The servers can only do so much but if the management sucks than the service is going to suck. The next time I go in (if I go in) and I over hear a manager talking down to a server who is trying there best to maintain, I will say something to said manager. I think manager training is needed in this location, with a health grade of a 90 I don't understand how they are functioning. If corporate doesn't care about standards then it's no wonder they let half ass experienced managers run the business in the ground.
Cheddars in Fayetteville, NC has great food, but the service sucks; at least with our server. The wait for our food was over 30 mins. We had to ask about it. When it arrived, one order was only warm, not hot. They did not inform us that they were out of pecans for the salad until it was brought to the table. She said she'd bring the croissant, but never did. Only after speaking to the manager, did he say they were out of those also. Really! On a Saturday night!! We never got the extra salad dressing requested. Server never returned until we finished eating. We requested a carry-out box that every other customer got with a bag. We had to ask for a bag. THEN the server gave us the wrong ticket. I didn't say anything but she did bring the correct one to be signed. She didn't apologize for anything. The manager apologized, but never offered his card, a coupon, discount, etc. It's just as well, we won't be going there again any time soon. Maybe when their health inspection score is raised to more than one point above a B, they'll have it together.
Why does your Avon, Indiana Cheddars have the WORST to go system of any resultant I have ever had! Each week I order to go at 8:30, I sit on hold for over 2 min bc I have to be transferred to the bar where the bartender is surprisingly running the bar! Then I place my order so I can pick it up on my way home for my family, only to have to wait an additional 15-20 min. Which means by the time I get my food, it's been over an hour!! You have got to find a new system!
Warner Robins Ga Cheddars is the worst restaurant I have ever encountered. I will never eat there again.
The cheddar's in Warner Robins Ga is soo unprofessional and the manager Eddie needs to fired he is very rude and not professional at all. They sent out Togo food waste all in the bottom of the bag.
Togo food poops?
Went to Cheddars on Clinton Hwy Knoxville, TN today. I will never go there again. Food was terrible along with service. Never again.
Two members of my family and I ate at Cheddars on North Eastman in Longview.Store # 2025. The food was awesome. But our waitress decided to give herself an extra $6.89 for her tip. I call and complained to the manager about what happened, even sent a copy of my receipt via email . He said he would check into it . He didn't because it came out of my account. Sorry the waitress was good but not worth a $10.00 tip. Very upset and angry that the manager did not resolve it and went ahead and took the extra $6.89.
A party of 3 at Cheddar's and you felt that a $3.11 tip was appropriate? You need to stick to Taco Bell.
Please put a cheddars in Castleton or Carmel Indiana The hedges family.
We went 2 cheddars restaurant number 2183 1965 Jonesboro Road McDonough Georgia 30253 for my birthday dinner March 9th 2019 we got there 6:30 they told you it was going to be an hour wait we will not seated until 9:30 the restaurant closes at 11 we got a text at about 8:30 dad said I table was ready we go to the Des they say it was a complete it computed glitch and I'll take it was still not ready if we hadn't put up or arguments we would have been still sitting there when it was time for them to close their receipt and everybody else that came in with big parties at same size as ours what really pisses me off is it was a whole big two rooms that were empty the whole time we were waiting then we get in there everybody's orders was messed up and I ordered along with a ordered my meal two to go items spinach dip and alfredo about 11:15 it was time for us to go I asked I waitress where was my to-go plates is it was too late to put them in so I couldn't get what I wanted to take home with me and I put the order in when I put my regular food order in did she had the audacity to get mad cuz we wasn't giving her no tip from the person at the desk to your manager was very rude and disrespectful if you want customers to keep coming you need to check your staff because the deal with people they need to have a better attitude and better manners now I have been to Cheddar's in Columbus Georgia and Athens Georgia never had this problem dented this one twice before my birthday celebration with a large crowd of people I never had this problem and we're not the only ones complaining if you want customers in that restaurant your staff needs to do better cuz you never know when it's going to be a large group coming into that restaurant I have 11 children and 16 grandchildren so with us it's always going to be a large crowd y'all need to make it accommodating for people with large crowds cuz it can be some businesses coming in there with a large crowds and your workers treat them like crap is not good business
Dear Cheddar CEO, what is it going to take for you all place an establishment in the West end of Pearland? My wife love and enjoy eating @ your establishment. We have to travel 1 hour away to partake and enjoy your food. Pearland is growing tremendously and it would be great to dine in. Thanks in advance for the opportunity. Mr. Steven Jones!
Very disappointed that ever time you keep removing items from menu example Chile soup.tortilla soup, French dressing. These item our common in mid west
You need to bring back the spasagna. The last time we were there was last year in October. Went there for my Birthday dinner and when we seen that cheddars no longer served the spasagna I was very disappointed and have not been back and won't be back unless spasagna is back on menu. I check the online menu from time to time to check to see if it's been added and no luck. I just end up going to my other favorite place instead and that is Texas Roadhouse. You need to .listen to you customers. You need to add thousand island dressing and French dressing. My husband was disappointed with that also.
Just returned from Cheddars in West Melbourne, FL, a favorite of ours until this evening! We ordered our usual, Lemon Pepper White Fish over Rice, green beans and carrots....OMG!!! The food and the service were the worse I have ever experienced anywhere! We have gone to this same restaurant numerous times for lunch and had the exact same meal and loved every morsel, NOT TONIGHT!! The fish was SO salty that I ( a super salter by nature) could not eat it, the green beans were unbelievable (half of them raw, bright green and hard and had been mixed with cooked muted green ones!). Our server seemed to have an interest in the bar area because she surely did not pay attention to the needs of her customers in her assigned area! A quick run through seemed to be all she could manage. NOW, let us address the managers handling of her customers,(perhaps she had too many complaints this evening), we found her trying to make excuses to include trying to convince us that the green beans were simply due to a change of brands instead of the fact that raw ones had been added to cooked ones!!! She did comp the meals but her demeanor and rudeness was enough to assure our never returning for an evening meal at this location.
After reading the many reviews here I rather doubt that things are being addressed on the corporate level but I truly hope so. We have loved and enjoyed Cheddars in several states but "one bad apple" so to speak, can truly change a customers choices!
We visited the cheddars in Knoxville Tennessee on Monday 2/25/2019 to find that hardly any customers were there ( not a good sign ) we were seated along with a couple that were there even before we were seated. We sat there more than 29 minutes and never seen a waitress or water so as we were leaving (still no food ) the other couple were trying to call the manager on duty (probably to no avail) so as we were walking out the door there was two girls standing at the seating booth and they looked as if glad you are going we want have to wait on you. The problem was not that the restaurant as busy, they simply don't care, all I have to say we will never darken this door again. Am I sorry...no not under these condition, this restaurant will soon close !!!
Just finished our meal at Cheddars on Outer loop in Louisville Ky. We ordered 4 meals...two salmon and two dijon chicken. All four meals were served without rice. When we asked the waitress what happened to the rice she brought the manager who said they ran out. No effort was made to discount the meal .
We regularly eat at Cheddars on Westport ...not accustomed to such poor service.
Cheddars is our favorite restaurant because it is like he at home. Please help them fix their problems.
Cheddars in El Paso is slow and get the orders wrong. All they do is apologize for getting it wrong. What they need to do is get the order right the first time instead of trying to make excuses why the food takes too long and why other tables that got there after we did got here got their food before us. Both the chef and the server were unhelpful and dishonest. Rather than accepting that they made a mistake with the order they blamed the order we placed on their tardiness . I have to say I'm disappointed with today's staff.
I want the chicken quesadillas back!!!!!!!! worst ratings until you bring them back.
Went to Cheddars in Columbus Ga for my cousin and I Birthday dinner. It was a disaster. We got there at 4. Was told it would be an hour and half before we could be seated. Ok cool it was 20 of us. When we finally got seated the server took our drink order and order for appetizers. Our drink order came right on out. Our appetizers took a while to come out but when they did come out we had no silverware to eat with. We asked our waitress along with the manager and others waitress for silverware. After about a 20 minutes pass by still no silverware. We had family members who ordered salads and it's just sitting there getting sogger and others appetizers just getting cold. The last straw was a family was just being seated in front of us and given silverware with nothing to eat yet while we had been waiting for about 45 mins still not receiving anything to eat with. It was to the point where we had to get up and just leave. We tried to pay for what we had received but the manager said he would take care of it because he knew that wasnt right how we was treated. We will never go to Cheddars in Columbus again.
Very Dissapointed in Cheddars descision to remove the most common Salad Dressings such as Thousand Island and French! Not all of your guest like Ranch or your other Berry type dressings (guess that's why you got rid of the most popular dressings so you could save a ton of money:( because your customers will not pick a salad now and HOW EMBARRISING that your custoemrs are bringing their own dressing to yoru resteraunt. You cannot say it's due to lack of usage because your own servers knows the 2 favorites the customers choose and you would not listen to them. Our large family ate at the local cheddars at least 2 times a week; and sometimes my husband and I would go for a burger, or sandwich also (and we tipped very well:)) but the Service has really gone downhill and with the latest rude experience from our Server, we decided there are so many resteraunts in the Elizabethtown area that our hard earned $ would be much more appreciated at. Our family and several of our friends will not be returning to Cheddars. So sad as we used to really love eating there. We have heard the same from some of our co-workers as well. Cheddars Corporate, you better get a grip on what's going on there or your $ will be declining quickly.
Hello. My name is James Bankhead and I am a representative for ChaUright Training Consultant LLC. For years my associate and I have gone from corporation to corporation helping them reestablish the values once held. We have noticed the newly acquired Cheddar's falls within that category. We are offering our services to you in order to make sure your brand doesn't close it's doors within 4 years. We have been apart of over 100 grand openings, but have never been a part of a restaurant closing. We also have helped restaurants go from a failing health score to a passing grade. I would love to set up a meeting with someone in the Training department, or someone who want the Brand to succeed, because I feel my associate and I can bring Cheddar's back up from the 2% decline it has been facing from the previous year. I look forward to hearing back from someone in the near future.
ChaUright Training Consultant LLC
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She received a 150,000 dollars check from the fedreal government.
Contact me for more explanation.
2/17/2019. Went for a late lunch in Evansville, Indiana today. Took an out of town friend with me at a time that was not busy but it took 40+ minutes to get our food and we probably wouldn't have gotten it then if I hadn't said something. Steak was fatty and tough. Fries were cold. Very embarrassing and definitely didn't make a good impression with me or my friend.
Here at cheddars on Lil Rd in Arlington TX waited for a hour for a 15 kin wait when i got here... then when we got a table after waiting the table was DIRTY AND THE HOSTESS JUST TURNED AROUND AND LEFT...CAlled a manger over who said my apologies.... so we finally got a waiter and then we ordered salads...no croissants and the orders was incorrect my food was cold...tenders...my pasta was dry as hell asked for more sauce and he brought out some white sauce...then the drinks was nasty and no carbonation...then the maui drink i ordered was watery and waited for them to replace it and i never got it...and then i got croissants afterwards and none with the salads and then the waiter was no help qnd not concerned qt all... we come here at least 3 times a week and today was a HORRIBLE EXPERIENCE FOR ME AND MY FAMILY....This was my sps bday dinner and again a bad experience.... now at the end of this the manager NEVER CAME BACK TO EVEN CHECK TO SEE IF WE WERE OK OR IF WE NEED ANYTHING JUST RUDE AND I HAVE TRIED MY BEST NOT TO GO OFF.....PLEASE SOMEONE CONTACT ME
Cheddars 2193 ID#7723 44386 1528 (Wendy Palmer) 2655 Roosevelt Blvd. Clearwater, FL 33760
In regards to my visit @the above, I must say I was not satisfied the way my salmon was insufficiently cooked. As well , the salmon had a very strong fishy smell to it. I consumed the meal without complaint.
Furthermore, my wife had joined your Eclub days prior to our visit but this free be was added in to my final ($4.99 +tax)..
I did not take notice at bill pay as the waitress Michelle K provided with exceptional service.
I am bringing this to your attention because it is an incident that relates to your image. Thank you.
Cheddars location in Poor Georgia. has been terrible ! My husband and I moved here over a year ago . We have tried to eat at this location well more then five times and have only eaten at this location once . Reasoning because the wait is well over an hour for a Table for two however , if we bring the kids with us much longer of a wait .Very disappointing because this is one of our favorite restaurants . Upsetting because when we go in and see several tables open . I understand this could be due to lack of staff but maybe this location should take reservations if this is the case . This is a business and waiting well over an hour for a table for two is rediculous .
Can you please review putting a location in Metro Center in the Rosa Park area
The restuarant on Commerical Blvd in Fort Lauderdale is the WORSE. I'm so aggravated at the treatment my family and I received I don't think I would EVER frequent on of you establishments again! We waited over 30 minutes for a table, which wasn't an issue being that we were told that it would be about a 45 minute wait. The issue I have is that we were asked if we wanted to sit in the open seating and again, we had no issues with that. The issue we had was people were seated AFTERA us and were getting their drink orders taken. We weren't even acknowledged until 10 or so minutes AFTER we were seated..and the acknowledgment was "someone will be right with you. We are short one server." Understandable! Another 10 minutes go by and we still haven't even had our drink orders taken and here comes another party who was seated after us and they are getting their orders taken. The waiter walked up to hear me complaining and he literally turned around and walked away from our table. The GM did a poor job of rectifying the issue. We ended up just walking out. NEVER AGAIN!
Cheddars has went down hill sadly. I've been trying to get in touch with them for 45 minutes now and the phone is just ringing . How do you expect to get business this way
Cheddar's is the next chain to close its doors, because their people, from the C-suite down to their unit staff, do NOT care. I am a small business owner who asked to meet the local units operating partner, and he could not even bother to come out and shake my hand and introduced himself when I made the effort to come to his store. I will never ever do business with this restaurant, and I will tell everyone I know how rude they are.
Was there ever a Cheddar's restaurant in Dublin Ohio?