Me and my wife went to the Cheddars In Mt Juliet Tn. We where seated and none came to our table to great us ask if need anything to drink nothing. Asked for a manager no one came out had to ask again Before we finally was able to see anyone.
The Cheddars restaurant in Roanoke Va had always been my mom's favorite place to celebrate life events. I arranged for her to have her 75th birthday dinner there last Sat. I called the restaurant two times during the week to tell them I would be bringing in 20 people at 6:30. The person on the phone said they don't take reservations or call ahead on Sat. Each time I said ok I just want to give a heads up because that is alot of people. Eighteen of the 20 people attending drove for 1 1/2 hrs to get there and when we checked in we were told it would be a 1 1/2 hr wait. After 1 hr 40 min we were called in and found that we would be separated into 3 booths. This defeated the whole purpose of everyone getting together for a celebration. We were never told they could not seat 18 adults and 2 babies together on either of my calls or when we checked in. Of course, after the long drive and wait we had no choice but to go ahead and be split up. On top of that, the waitress dropped a butter croissant down one of our guests back and ruined her blouse only to say she would go get another one. She brought out the to go order before any of our food was brought out which happened to be a salad that we had to request the dressing for that she dropped in the floor. I complained to every employee there I saw that night along with the manager who said we should have been told upon check-in that we could not sit together. She then left and never returned. All in All I paid a bill of $285 only to have the worst experience I have ever had at a restaurant and was NEVER offered anything to compensate for it. They lost 18 customers that night only because they didn't care about us at all.
Today I met my wife and son in Beckley for dinner, we chose Cheddars on Robert C Byrd Drive as always the food was great, but are Server was Awsome! Larry Dean was his name, it was like watching an artist, this young man knows his craft very well, he was friendly, promt and checked on us just enough. Anyone who has ever worked in the food industry know just how tough it really is, this young man really seemed to be having a great time doing his job and we had a great time being his customers!
I HAVE BEEN TO 4- CHEDDAR LOCATIONS IN TENNESSEE,AND ENJOYED THE FOOD AND SERVICE.
I WONDER IF YOUR COMPANY HAS ANY INTEREST IN BELLEVUE TN,37221,IN THE NEW SHOPPING
CENTER LOCATED ON HIGHWAY#70 WEST.SINCE THE GROWTH AND POPULATION IN THIS AREA IS
A "HOT SPOT"FOR YOUR TYPE OF RESTAURANT AND VERY REASONABLE TO BRING A FAMILY FOR
AN GREAT VARIETY OF FOOD SELECTION.WOULD APPRECIATE A REPLY IF THERE IS A CHANCE OF
YOU CONSIDERING THIS AREA.
RON CLEMMONS(Bellevue Home Owner)
Party of 8. Immediate seating. Nice waiter ANGELIAB at Greenwood, IN location. Waited nearly 1 hour between ordering and delivery of food. Food delivered lukewarm or cold. Not satisfactory.
Also tried to fill out survey on website. Would not accept my Email address. One more irritant.
First id like to say that we are/were regular customers of this location. I attempted to take my husband and his children to the Orlando location by the airport for a Father's day lunch. We were given a pager with a time of how long of a wait. We went outside to wait as it was very crowded inside. The pager never went off so I went inside to see how much longer. The girls at the check in looked up my name and said they had already paged us. I told them the pager never went off and I had been holding it the entire time. They then tried to say they called my name. And they also said they went outside to call us. That is a lie since we had been outside right by the door the whole time. So they proceed to seat us. I suggested to the girl that took us to the table that maybe they can go outside to call. With a big attitude she said they did. Then walked away. No apology at all! We attempted to speak with the manager but she wasn't willing to listen. She said that mistakes will be made. I have no intentions of going back. My husband and I eat there because we enjoy the food. But I will not spend my money where I am treated poorly.
My husband and I went to Cheddars with my son and his family in Columbia MO and three of the five meals we ordered was wrong. Sent out meal without steak knives. It's. Not the first time we had trouble with cheddar service. I want to give them a 0 but it won't let me. Will never go back. Three other tables had trouble with their orders also
ABSOLUTELY GREAT. SUGGESTION: PUT MUSHROOMS ON MENU COOKED LIKE HOULAHANS.
Last night my wife and I visited Cheddars #8003 in Kansas City, MO. We have eaten at Cheddars frequently over the years and have favorite menu items. But last night was the last time we will eat at Cheddars. I ordered the ribs with steamed broccoli and green beans. The broccoli was dry and flavorless so I asked the waitress for some butter. She left and came back to tell me that if I wanted butter it would cost me an extra 30 cents. Thirty cents isn't much money but I have eaten in restaurants all over the U.S. and much of the world and no restaurant has ever charged for butter! Secondly, the ribs were dried out and inedible. I sent the whole meal back to the kitchen. No one apologized or offered another selection. Finally, when the bill arrived, they charged us even for the food I returned. They should hang onto that $38 since they won't ever get another penny from me.
I received a follow-up call from the manager Shannon from the Fairview Heights location. She interjected wanting to resolve the matter occurring during my son's graduation celebration. I gave her my interpretation of her actions that day. She identified that three parties walked out due to the level of noice caused by my family. I identified that she was rude and nasty. They were resistant to accommodate my family because of another staff members failure to place this on the book. She interjected they were not equipped to accommodate a party that size together. No more then twelve in one area. She apologized but not without justifying her actions. She was reminded that we were informed you need to be quit not keep it down. I quote. She appeared resistant to accept constructive feedback or criticism resulting in her saying this is nothing but a bunch of he said she said and hung up the phone before I could respond. How about I have each and every family member call you with their interpretation!! I let her know less then one year ago we had another graduation celebration, we were place in the back away from most of the quests, accommodations appropriate and service great. One check and one check only. I was told due to new management separate checks were warranted. There was no resolve. I will not recommend this location to anyone. We did not come to be a problem for anyone. Their failure to communicate prove to be the problem. I don't think Shannon has any idea that she serves as the example for others who she manages. Poor choice. Great leaders are defined by acceptances of needed improvement.
I strongly believe there managers are trained to be this way
Yes Shannon is very rude
I called to report a issue asked to speak to the district manager because my complaint was with the general manager to make a long story short the general manager called I never received the call I requested from the district manager also my complaint was about being served raw food and the general manager refused to talk to me horrible customer service and very dangerous be careful food poisoning from salmon could cause serious sickness to just be swept under the rug and treated like your complaint is nothing but yet they are happy to take your money
My party of 5 attempted to dine at the Fairview Heights Illinois location on Saturday June 10th. We arrived at about 630 and waited 10 minutes to be seated. Once seated and our orders were taken, we waited over an hour to only be told by our waiter that she didn't know how long it would be for our food to come out. The manager Troy was very unsympathetic to our concerns and blamed it on a few large parties in the other room.
When the food arrived, it was cold. Several of us were missing salads, sides, and bread. The service or lack thereof at this location was absolutely horrible!!!!! Never again will I service this restaurant.
I will never visit the Cheddar's in, College Station, Texas, again. I have never had an experience where the Manager was so rude.
I am very disappointed in corporate for getting rid of the red beans and rice. That was one of the best items on the menu. Please put it back on the menu.
I want to start off by saying all of the managers are stealing from the company in a way! Most are on drugs and have borrowed money to purchase drugs from the money I made for the company in return comping cash payments from tables to even things out. Anthony and Josh are both victims of that! Bam doesn't buy drugs with his but he also borrows a little pocket change! We have a roach problem! Why do we have so many illegals? Why don't we get breaks on the weekend ? Why is Joel "the GM's husband" making so much ? Why do they get to work together? Someone will answer these questions!
calling the corporate office is a night mare with the most uneducated people I have even encountered and a business that is not open for any dept,as I cannot get the coupon to print and I am good on a computer.Love the place here in tucson, but the corp is the worst I have ever encountered.
We were in the Pflugerville, TX Cheddars last night. We go to Cheddars in Garland, TX quite often... what a difference!!! We asked to sit on the patio as there were a lot of tables. The hostess told us that was reserved seating as well... yet no one was seated out there the entire time we were there!!! When we did get seated, Andrew was our server... he was HORRIBLE!!! We like to sit and have a couple of beers before we order... even an appetizer! We had our first beer, he came back just a few minutes later and asked if we were ready to order. We were not.. but we went ahead and ordered onion rings. We had to ask for plates for our appetizer. Before we EVEN got our appetizer he came back wanting to take our order. We told him no but ordered another beer each. When he irritated us yet again we decided to order so he would leave us alone. We ordered baked potatoes with our meal. One loaded one loaded but no sour cream. When we got our meal there was no sour cream on the totally loaded potato so we told him about it. He brought a side of sour cream. I asked if he would mind if we ordered another beer each.. as it seemed we were a bother To him. He said yes, looked at my friend and said to my friend "would u like one too"!!! What part of "WE" did he not get!!! We were going to order a desert and another beer, but he bought us our check without asking if we would like anything else. When we looked at our check, he charged us for the missing sour cream that was supposed to have been on the potato!!! We spoke to a young manager but did not get any thing from him. It was like we were a problem!!! Worst service and restaurant ever!!!! We are usually very good tippers if you take care of us and keep our glasses full!! Andrew needs some training or another career!!!
I work at that location, and this review is a LIE! There is NO Andrew working there, and the youngest manager we have is in his late 30s early 40s, not "younger" as you claim.
We can't even charge for sour cream.... lol this makes no sense
I went to one of your restaurant's located at 15284 interstate 35 Selma Texas 78154. My experience there was horrible. We were seated and our drink order was taken, it took 15 minutes to get our drinks, I order your shrimp plate that came with fries and coleslaw, well I never got the fries and coleslaw. I asked our waiter if that's all that came with that and he said yes. My husband got the Steak and Ribs and it was dry and not very good. But the one thing that really made my experience terrible was when this couple came in and they were seated by us and the waiter brought them dinner rolls on the house but our waiter never asked us and we were there at least 30 minutes before them. He asked us after he brought that other couple theirs. I will not be going back.
I worked for Cheddar's of Beckley WV for 9 months. During this time there were many questionable things that went on. Threatening, sexual harassment, favoritism, fraternization, drugs, etc. etc. etc.... Majority of the staff are related to one another, have children with each other, went to school together, and so on. They're like one big inbred family. Which leads to unfair treatment of employees who aren't in the "click". I was terminated because I posted something on Facebook that they didn't like. Although tons of other employees post similar and far worse things about the store than I could've ever done! But because one of the servers (who actually stays weekends with one of the managers) got upset and showed her "manager family" .. I was terminated. No questions asked. I am so sick of these restaurant chains being able to treat people however they choose without any kind of rules or regulations. That's the main reason restaurants have to scrape the bottom of the barrel for employees. They are held to no standard. It is sickening and I hope one day karma comes around to each and everyone of them. Unfortunately that's obviously the only way they'll ever be reprimanded. I guess as long as the company is making money they don't care how people are treated!! It shows in their lack of action.
I went to the Cheddar's in Wheeling WV On Friday May 26th. We were seating in an area that was freezing cold. The waitress we had (Sarah) was the worst waitress I have had in a long time. When she finally arrived to get our drink order, she didn't even get a drink for my Great Grand daughter which is two. We had to ask her 3 times. When our food arrived I never got my lemon for my shrimp, I asked for honey mustered I got Ranch for dipping. She did not refill any drinks. After waiting for 20 Minutes I finally asked for a manager. The Manager walked up to me and said. I just got here I don't even know what is going on!!! At that point I didn't care. I didn't need to know her business. She did get me another drink. The waitress and her never apologized to us. This is the 3rd time I have been there and it will be my last. No time did I have a good experience there.
Decided to stop on Mothers Day for lunch because the Corpus Christi Cheddars had no line outside the Resturant when we drove by. My wife went inside and we were told at 1:02 pm there was a 45 min. wait. We sat outside for approximately 1 hour and a half to be seated. We asked for a menu during our wait and ordered promptly once our table was available. Our party was seated seperately, half of our party's food was deliver within 20 mins. The rest of us waited an hour and 40 mins. a kids cheeseburger, a grilled chicken salad and 3 lemon pepper chicken plates. 3:34 pm our food was finally played and served. We had a told of 12 people on our tickets. We will not be dining here again anytime soon.
First of all, if they quoted you 45 minutes, why did you continue waiting until the hour and half past? You should have asked what the hold up was. Mother's Day is traditionally the busiest day of the year for restaurants, so don't expect speedy service. Did you even take the time to inform a manager or are you just pissed off that they didn't treat you like royalty?