Absolutely terrible. I have an air compressor on the AC that went out and it has taken them about 4 weeks and I have still been unable to get the repair I'm an unable to buy out and I am unable to pay out-of-pocket to the a.c. company just to get it done. I am absolutely held hostage.
I have children with asthma and an elderly parent living in 90 degree weathering Florida....
we have had to have then stay in a hotel because of asthma attack and health condition while choice has no concern or ability to expedite the process .. in addition I'm still need to pay half of the cost out of pocket for the repair.
These warranties are completely useless and a waste of money I advise against them to anybody .....never to go with choice...
I am having the same exact problem with Choice. They're absolutely the worst warranty company out there. Report them to the Better Business Bureau! I'm contacting an attorney as well who may give me a free consult. I cannot pay out of pocket either as I lost my job and were barely making it as is. Not to mention small children and chronic illness. I wish you the best. I am in the process of contacting corporate to see if they will do anything at all for us.
I see by the comments below my thoughts are confirmed, this company is THE WORST! We've had other warranty companies and they have been great. Had a washer full of clothes and water that stopped working. They scheduled it for almost 2 weeks out. Can't explain all the BS we went through to get this taken care of and couldn't. Don't buy in to this company. You'll regret it.
Terrible experience with CHW they of course denied my AC claim for no real reason but they did use Coils where dirty and overfilled with freon. There tech on a visit 3 months earlier said I needed freon and he would charge $250 under the table. I said no but on his next visit it was over fill does not make sense. Anyways its time to start the process of BBB, State insurance commission and Small claims court. I already started a suit on the company that did the bogus repairs. I NEED THE REGISTERED AGENT INFORMATION TO HAVE THEM SERVED HELP PLEASE!!!
All of the comments are so true. I just got off the phone with a case manager about my a/c. I called because my air went out. The contractor came out and check the a/c and said that it had mismatch coils, I don't know what the hehe meant, but he submitted the claim and it was denied. After talking to the case mgt I explained to her that I just brought the house and the a/c unit came with the house I was unaware of what was wrong withe the a:c it passed inspection through the VA and when I got the warranty I thought it covered the havac unit. Evidently not so now I have to pay out of pocket for me not being knowledgeable of knowing about a/c problems because theirs not responsible for mismatch parts on units even though the new owner was not aware of the problem with the unit. The case manager NICOLE HEARD did not offer any type of resolution whatsoever as if she was saying fk you, we don't have to do nothing per our contract, no compassion or nothing and you know that's sad . But GOD don't like ugly and what comes around goes around. THAT'S ALL I HAVE TO SAY
This is the worst company you could ever have for home a warranty. Nothing but lies from their so called customer resolution manager. Called the first time on 8/10 for a washer leaking. Was told they could not get someone out until 8/30. Argued with them about the time frame to get this fixed. To keep this short they then scheduled a contractor to come out 3 times and all 3 time they were a no show. Today no 8/30 and now told they will have someone out today. This company lies to its customers. RUN FROM THIS COMPANY. No I'm calling the BBB.
I had had a terrible experience with them after 2 hyears of paying my money to them. They will not even speak to me, they just came up with their own conclusion on my claim
Terrible experience with this company! Safe your money!
My Contract WILL NOT be renewed in 2/7/2020 based on the facts that when it comes to A/C units, a major part of the trouble shooting is a Leak Test which is not covered under this policy that is advertised as the BEST Home Warranty choice.
It seems that this company has a MAJOR ISSUES when it comes to A/C repairs etc..
We have to pay an additional $125 on top of the $45 for the service call. The issue is not the money, but the ONLY WAY to properly diagnosis an A/C problem is to do the Leak test in my opinion should be covered to ensure proper repair for the tech.
This policy is inadequate. DISSATISFIED Customer.
I will ensure that this company policies and procedures will be put on my "Buyer Beware List" not a good company..
I have multiple policies with CHW. It seems that immediate and automatic claim denial is a company's policy. I hope I'm wrong, but I had AC repair claims denied twice in one year with reference to lack of maintenance, "coil corrosion", even though coil is new and no one asked to provide maintenance records, which I have.
Technician assigned to claim advised me that the issue had nothing to do with maintenance or corrosion, which he included in his paperwork. Apparently, no one in Choice cares about actual state of affairs. Their automatic claim denial create unlivable condition and may cause health issues, but then again - who cares?!
I hope they that leadership of the corporation reads this and can address our concerns in a timely manner. Otherwise, I will be contacting BBB, Department of Commerce, Industrial Commission and of course consumer web site I can find.
No, you are correct. They deny all claims! Please file a claim with the BBB as I did. This company should not be in business
Same with me. CHW says corrosion and rust no covered. I told them I will send pictures but they are not willing to accept any. Even technician said there is no corrosion. The crooked guys will not cover any thing.
Choice Home Warranty is the worst company I have ever dealt with. They will take your money and find any reason not to pay your claim. And if they do pay your claim it's never enough to cover the proper repair. While myself and my family were suffering in a home without central air conditioning in 100 weather. Choice home warranty took 15 days to approve the claim. This is not a good way to do business. And they have lost me as a customer as well as my friends, family and business associates. XXX Buyer beware
Worst company ever!
I just cancelled my policy also b/c of this!
I completely agree. I am in the same boat.
Case manager never picks up phone nor returns call. I am stuck with this crazy company.
We are on week 6 of CHW drama...
Is there an address I can send a formal complaint too?
About 6 weeks ago our AC unit started tripping the breaker, we called CHW they sent a tech out within a couple of days.. Great!! NOT!!!! The tech spent more time at the breaker box than the Ac unit, he tildes to call back the it tripped again, so of course in a matter of hours it tripped again so doing as we were instructed we called back it took him over a week to come back out.. Note it has been reaching the high 90s to 100s here in Co Springs so its rather warm. Anyway the tech came out and literally through his hands up not even checking the Ac unit and said it was electrical.. So once again I am on the phone with CHW, they send out an electrician who says we need to upgrade our breakers to a dual 50.. The Ac unit is 50 max!!!! They of course denied his claim because to them it was. an upgrade so its not claimable..
By now we are at week 4 and still no solid answers.. Ive had an electrician out that has stated its NOT the breaker box!! and two HVAC techs who both have said its the compressor that is going out on the Ac unit...
So they scheduled me another appointment with the same tech who threw his hands up the first time... who was a complete no show.. then they reschedule that appointment with a whole new company and technician who has no idea who I am and who set the appointment.. So here I am once again completely and utterly P***** off and still have an issue with my AC unit.
Have been without air conditioning since July 1st. The first company they sent no showed no called twice. The second time after we called to see what was going on and he called back it was to late because we complained to Choice and they cancelled with him. The second company, we call them to confirm that were on their books. The answer we got was no and they don't work with home warranties. After sending an angry email from work telling them to have a manager call (because my husband was home), they called and put him on hold. He held for fifteen minutes, before he had to get back to our kids. The third company they gave us, again we called them to see if we were on there books. Again, behold we were not. That company was nice enough to schedule us and call Choice and set everything up. Then the day before our appointment we get a call saying that they are no longer working with Choice. The last one which was supposed to come yesterday, big surprise no called no showed. When we tried to call him, his phone said no longer taking phone calls. Once again promoted another call to choice, asked to speak to a manager and the her only response was" we'll see if we have a different contact number for him." When asked if she understands what it's like to be without air conditioning for seven weeks, she could have cared less. Also, asked what kind of shitshow they'really running. Last the reimbursement option is out of the question because I trust them as far as I can throw them. BBB here I come to file a nice complaint
This company seems way to eager to make you a customer. I asked for a quote and got constant phone calls, emails, text messages. Going from 10 to 15 to 25% off if I signed up. I have told a least 3 of the reps that because to the negative reviews on the internet that I was NO LONGER interested in their product. But NO they keeps calling. I don not believe that a good reputable company would do that.
This has got to be the worst company that I have dealt with in a long time. You want to get ripped off, go ahead and give them your money. I paid for a full year Home Warranty for my house, and the A/C went out this summer. It took 4 days for someone to come out, stayed 10 minutes got it to come back on but couldn't stay long enough to check to even see if my AC unit was blowing cold air in the house. I called them back again, and again they send another boot-leg tech that tells me I need the evaporator coil cleaned and he can't do that because that's a maintenance issue. (of course he never even opened up the unit to see if that was really the issue) The time prior to that (of course A/C issues they patched worked) the A/C tech that came out, gave me a bogus invoice which the address on it was for a window shutter company. I called to try to get my money back (paid for a full year in advance) only to be told that since I had service work on my A/C unit that money will go towards the money I paid. I guess, if I was not canceling I don't have to pay for the work done? Don't do it you will be disappointed. Also, the reviews they have is on their site, so the reviews they put are biased reviews. They don't have reviews on Google for a reason!
I am also in TX and my AC went out 7/21/19 my appointment with the first AC company was 7/22 @ 11-3 at 3:30pm with no call I called to find out how longer it would be and was told not until 6pm at 7pm not there called said next one on list. Got there at 9 pm. AC lasted for 3 days called the AC repairman who stated would be out next morning and would call me 1 hour before coming to my house. He never called, I texted him and called no response. Put a claim with Choice Home Warranty and sent another company out 7/25 they were on time or at least within the range and had to pay my $45 service fee again to this company. That AC last another 3 days and called the company again another weekend without AC. Another appointment was set and I only had AC for 5 hours this time. Both the 2nd and 3rd time getting appointments with this last company was horrible and no urgency with being in the worst summer months of July and August. I did not have any AC from Thurs - Monday 8/5 and when they did come out on Monday 8/5 was now told need new motor and had to order it with no time frame on when the part will come in and no call from manager as requested. Throughout this process I have called Choice to complain on the lack of professionalism and customer service and not making any of my 3 appointments with this company a priority, much less the first company so they have been to my house 4 times and cannot fix the issue. I ask to speak to manager twice at Choice and refused to let me speak to someone. Finally on 8/5/19 after spending the whole weekend without A/C and now waiting on a part I called another business that came out the same day and replaced the motor as they keep parts available and if not can go pick up a part at a warehouse. It cost me $575 and two $45 service fees later, but I now have A/C for the upcoming 100 degree weather. Not too mention all the times had to leave work to wait for these repairmen. Choice did not provide any customer service and should have made as many calls as necessary to find a company that could actually fix the issue when it had been 4 times and no A/C. I would love to join the group as well.
Yep, my AC compressor went out on July 30, 2019 when it has been 90 degrees in SC. I have bi yearly maintenance done on my AC and is in good working order. They denied my claim and had some lame excuse that the compressor went out due to 'catastrophic failure'. WHAT IS THAT! I think they make up reasons in order not to pay a huge expense, which cost MY wallet $1740. I will not renew my warranty with them when it expires. Reprehensible behavior and they don't act with the best interest of the customer nor do they honor their contract.
A/C went out on 7/18/19. Filed a claim on 7/20/19. They said someone would contact me to come out and see what was wrong. No calls, no emails. I called them on 7/25/19, only to find out some idiot overseas closed my claim. By that time, I had been living in 85+ degree heat since 7/18. Then they issued a new claim, said someone would call me and set up and appt. time. They did. But, there weren't coming until 7/29. So I would have to take off work AGAIN, to go deal with these people. So what did I do? I called on 7/26/19, spoke to a Claims Supervisor, who informed me to go ahead and fix the A/C unit, file the reimbursement claim and send it in. WELL GUESS WHAT? These SOBs in turn said we're not going to pay the claim because these people were not allowed to fix my unit without talking to Choice first. You think the Claims Supervisor told me that? Well HELL NO!. But I will say this, if I would have waited for them to send that jack-leg A/C repair person to my house, it would have cost them a hell of a lot more if he fixed it. Then it would have taken a few more days to get the part in. Then GUESS WHAT? I tried to cancel my contract, which they told me I would not be penalized for it, but they transfer me to a line that no one will answer. These people are not who I thought they were. They are nothing more than scam artists. BTW, this will be a copy and paste to their facebook page as well as my own.
OMG, I have the same problem. Live in Houston, AC went out 7-14-19 called and we had a Tech there same day. We need a new compressor. That was approved with additional $495.00 charges to be paid by myself. I asked for a case manager that delayed everything until 7-17-19. After I agreed to pay the additional charges my case manager said she ordered the compressor on 7-17-19. We should have received the compressor no later than Saturday 7-19-19. I called my case worker in Friday 7-18 she was out until Tuesday 7-23. When I called Tuesday, we confirmed she ordered the part on 7-17 and said she has to send an email to the purchasing dept to find out est. time of delivery (this would take another 24 hrs). After several calls today, just received an email from her stated est. time of arrival is 3 business days. Sounds like someone didn't place the order.
Apparently, if a case manager is out no other managers pick up the load and when asking if I could speak to her boss, no reply.