I have choice for awhile now and they sent out Northstar out of Augusta ga and this guy refuses to answer the phone and you can leave a message but yet he will answer for choice. A week now with no hotwater and this virus is out cant clean clothes have to pack up everything and everyone to go bathe and wash. The so called case manager is no help and they just continue to ignore me. They hire only con people get real companies.
Company sends out spam using a fake email address. I constantly get them and have contacted them numerous times. Here is one example:
From: (hidden) (hidden)] On Behalf Of c h o i c e H O M E w a r r a n t y
Sent: Wednesday, March 04, 2020 9:36 AM
Subject: W i n t e r i s C o m i n g . N e v e r P a y F o r C o v e r e d R e p a i r s !
Very poor service. First, Choice Home Warranty wrote down my claim incorrectly. It took the technician "HR CUSTOMS LLC" two days to send the diagnosis report for my GE convection oven to "Choice Home Warranty". I had to call "Choice" to get the results. "HR CUSTOMS LLC never answered the telephone or return my calls.
Choice representatives denied me the opportunity to speak to a supervisor or manager. I expressed my dissatisfaction with "CHOICE HOME WARRANTY"."
I am now complaining to this company's president"VICTOR MANDAOW
First of all Mrs Campbell, sorry you feel that way, I am the technician in question and all my customers can testify to how much effort I put towards pleasing them in regards to getting their job done. Your claim was delayed on my end because the part needed was almost not possible to be found. I had to gather enough information before sending a report, which contains part information and price. I eventually found a vendor, ordered the part and was on back order for a month, that was beyond my control. Guess what I'm stuck with a $250+ part which cannot be returned being a special ordered part also a control board, may never use it, won't get reimbursed for that because the job was canceled.. But once again, accept my apologies for the experience.
I have been trying for days to contact britany boardward from methuchen and when connected she hangs up on me. I have two properties covered through Choice and if this is the way customers are treated I will look into other companies
PHONE SCHEDULING: I sat home all days waiting ON CHOICE HOME WARRANTY service professional. Scheduled time 11am to 3pm. The service person didn't call, didn't show up, and I called Choice about 2:45pm. Only to discover that their customer service guy, Louie lied and stup a fake service. Upon calling, found out that my plan doesn't cover outside services. I don't have a service document... Going by my Realtor.. The plan covered the sprinkler too. Instead of Louie checking or offering to send me a copy of my plan... He lied and I wasted a full day... Actually canceled a service call because both at the same time would have been a conflict. TO MANAGEMENT: LOUIE NEEDS EXTRA OR REFRESHER TRAINING! IF SERVICE KEEPS DECLINING, I WILL NOT RENEW SERVICE plan. Service was excellent........ PCh
Hello Mr Victor - How are you doing today?
I am Nitin More based out of Dallas. I have taken choice home insurance 2 years back and also convinced couple of my friends to buy the same.
I am facing some issues related to ongoing claim 79946489. Choice claim manager declined my claim saying existing heating system is not proportionally designed so heater is not working. Current heating system is fitted by reputed builder Toll brothers and no one has changed the system since. I am sure Toll brothers engineers have some calculation and design aspect to put the right heating system.
My point is choice claim manager is unnecessary finding some fault in current system and rejecting my claim. We all buy insurance so when needed we can claim but your agents are just rejecting the claims.
Request you or someone senior from your organization look into this matter urgently and help me get the claim reimbursed.
Looking forward to hearing from you with positive response. Thank you
Tosha Chambers was assigned my case. She is the most uncourteous, corrupt and foul person you can deal with. Of course since this has to do with my AC so they are doing everything in their power to get out of paying for it. They sent one of their Shafter contractors to come out and he stated that it was a leak that caused my compressor to go out. Therefore homechoice warranty declined the claim. I had to contact another AC company to come out after further review he stated that there was no leak and there was freon in my unit. The compressor went out due to the age of the unit and the warranty company should pay and have it replaced.
Tosha called Wednesday and stated she had received all the information which included pictures the invoice from the second contractor and his diagnosis. She also went on to say that she would call no later than Friday to give me the final determination as she was sending this information to the claims department to be approved.
Since I have not heard anything I called the 1-800 number after leaving her three messages and two emails I get a call back from her. She stated that she was assigned to this case and her name I went on to tell her that I've already spoken to her and she fought with me on the phone practically calling me a liar that she had never spoken to me before and she never had received any information. I have sent a trail of 12 emails within the week therefore I sent it to the information center email address so they would be on file as well but she hung up on me after telling me that I was a liar. I have called back since then asking to be elevated to a supervisor and of the situation and my dealings with her.
I have been a customer of theirs for at least 6 years and if this is not resolved I will be canceling and moving away from this company that does not stand behind their policies procedures or even hire employees that follow the guidelines of those policies.
If you are new and looking for coverage.......dot waste your money here and if your case gets assigned to Tosha, she will lie and not do anything for you.
If you are new and looking for coverage.......do not waste your money here and if your case gets assigned to Tosha, she will lie and not do anything for you.
The tech that Choice sent out for the initial claim decided there was a hole and no Freon. Was a leak test done at that point?? No, I think not. It was 830 pm, dark and raining. We are now being denied the appeal because we did not do a leak test with the repair guy we had to pay for a second opinion. If that is a deciding factor why didn't the original tech do it?? It doesn't matter what happens they will have one more reason to decline...
Choice Home Warranty sucks for customer service and for getting qualified technician out to help. We have been waiting 3 days for someone to fix our furnace and our wind chills are below zero. This is a horrible company and I would suggest running far away. I've never had this crappy of customer service EVER!
Yes stay away from Choice Home Warranty they nothing but crooks they don't fix nothing they don't repair or replace anything they take your money and don't give you no service they even take money out of your account without your authorization this company is a fraud
STAY AWAY!!! CROOKS, THEY TAKE MONEY FROM THEIR VENDORS AND THEIR CUSTOMERS. I WILL BE FILING A COMPLINT AND A LAWSUIT FOR THIS BULLSHIT COMPANY
Tosha Chambers, you lied to my wife about what we had discussed in our conversation. You told her that I would drop my complaint if you performed the leak test. That is not true. What I said was you declined this claim without any actual proof of a preexisting condition and if the leak test came back that there was a pinhole leak that discharged the freon I would drop the complaint but if the leak was from a component failure I would expect that to be covered. You said that I admitted there was a preexisting condition. This is a bold faced lie and you should be ashamed of that! I said over and over again that you had no proof that there was a preexisting condition and neither did I. We have no proof of how, when, or why the freon escaped from the system because you declined the claim before we could figure it out. you offered $150.00 so that we could perform our own leakage test. I do not want your money. I want you to honor the home warranty agreement. I would be willing for you to refund to me the entire amount of the home warranty.
This system appeared to be working when we purchased the house. We closed Dec 18, 2019. This is the date that you told me the coverage began and that there was no way that all the freon escaped in the 2 weeks that we've owned our home. You told my wife that the home warranty kicked in back in November when the house went under contract and that was why you wouldn't refund the home warranty. That is a lie. The warranty kicks in when we take possession of the home. That is why you claimed that the freon couldn't all escape in the 2 weeks we had possession of the home.
Here are the facts that I have laid out on our conversation.
The system appeared to be working properly when we did the home inspection.
We submitted the home inspection as requested so that you could see that there was or was not a preexisting condition. You received the home inspection after the technician had submitted his diagnosis. This leads me to believe that you had already planned on declining our claim before we sent in the report and you were just looking for a justification for declination. You didn't get that evidence so you went with something a little more generic by claiming that the freon leaked over time making it a preexisting condition. You did this with NO evidence!! You refused to let the technician do further diagnosis to see where the leak was coming from or what part of the system failed to cause the leak. The system appeared to work fine when we purchased the home. It is January and now it is colder. The system is running on backup electric heat and I have a 3 year old girl who's room is heated by that furnace.
You asked what would make me happy and not submit my complaints and reviews... honor your agreement or refund the entirety the price of this home warranty. It's obviously only good for toilet paper.
Shame on you for lying to my wife about what we had discussed. I never admitted to you that there was a preexisting condition. How could I without any evidence?
I do not accept your $150.00 because I am not giving up my rights as a consumer that has been wronged by your company. This is blood money and I don't want it. I only want you to do what is right and cover the system that is covered by my service contract. I have read my agreement and you don't have a leg to stand on. I will be happy to file with both the BBB and Consumer Affairs as well as take this to mediation using an arbitrator.
Arizona Attorney General Files Consumer Fraud Lawsuit
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.
On October 2, 2019, Arizona Attorney General Mark Brnovich announced his office filed a Consumer Fraud lawsuit against Choice Home Warranty for allegedly making false promises to consumers who purchased a home warranty policy. The lawsuit alleges Choice Home Warranty collected millions from Arizona consumers, but used contract exclusions, payment caps, and bad-faith refusals to avoid paying for repairs.
The State's lawsuit seeks consumer restitution, up to $10,000 in civil penalties for each violation of the Arizona Consumer Fraud Act, injunctive relief, and attorney's fees and costs.
Horrible company, on December 13, 2019 my heat went out, i put a claim in and they send a technician to my home, over the course of 2 weeks he came back time and time again putting in different parts before finally saying the blower and mother board was going out, now instead of taking this diagnosis they assign another technician to come to my home for a second opinion Why?? So now the second technician is at my home yesterday and says " ok it's fixed, it was just some wires loose"!! I say what?? So now what happens when my heat goes out again " he tells me" oh don't worry it won't" Guess what, fast forward 11 hrs later and, my heat goes out again! Call this morning and these incompetent people tell me the technician can't come until tomorrow because he doesn't work on Sundays! WTH! now he says I can wait or I can pay for someone to come fix it today and they'll reimburse ME! I can't believe this, now I ask for cooperate number and he tells me " they have no number and I'd have to write a letter of complaint and allow them 30 days to respond I am beyond angry and frustrated! Will never do business with them again
I have 2 warranties with this company
876844870 Contract no. I have 2 warranties with this company. One a primary residence, second a vacation condo.
I filed a claim with this company on my HVAC
unit, blower unit inop. Followed the protocol, 1 was use one of their company's or go with another company, I opted another company.
My reasoning was I had a service contract with this company. Called my HVAC company had them diagnose, after
diagnostic was performed he called choice authorization Dept. Told them 713.00 they said "thank you".
Next question my HVAC contractor said
what now? They said "we will contact the homeowner,
they never did. I called after the work was performed, they said they could get a company they use to fix it for 225.00. I could
not believe what I heard. I said MYRTLE BEACH HVAC company replace new 3 speed
variable pump , parts and labor 225.00. So basically in my opinion they have a fixed rate
on the items covered , that's it. Not Happy at all with CHOICE HOME WARRANTY
In my opinion replacement parts are sub standard. Pump alone 613.00
To date this company has not responded, when this clearly their fault. Post comment!!
All they would have had to do; is say you can go with our company, and have it fixed, or another company, but if they exceed this price of 265.00 dollars you pay the difference. They didn't.
Horrible company. Horrible customer service reps. All they want to do is sell a policy, once they have you - you're on your own. Except they will still call you 3-4 times a day to get you to buy another policy.
WORST HOME WARRANTY COMPANY OUT HERE. Please! Please! Do not purchase a home warranty with this company. They are not in the business of repairing or replacing, but in DENYING! DENYING! DENYING! I told the numerous sales people who kept calling months ago that I would not, under any conditions, renew with them when my policy expired this month. I even sent emails. Well, I happened to be online checking my account and saw where they put me on a monthly payments plan--deducted from my account with the card I used last year to pay for my annual service. I never approved this nor consented to extend my contract. I am outraged but can't find a corporate number to which I would complain.
My hot water heater went out. They told me that since a hot water heater is considered a "holding tank," it wasn't covered. Well where the heck should the water be held? My AC went out, and they denied that claim. With the exception of replacing a part in the washing machine and the oven, every single claim has been denied. Furthermore, the companies signed up with them must be the worst on the market. The criteria for signing up with Choice Home Warranty must be: 1) You don't show up for appointments or cancel at the last minute 2) Be rude 3) Lie and say you need additional parts that aren't covered by the warranty company and 4) Order parts from companies that must be overseas because it takes weeks for them to come in.
I have never experienced such unprofessionalism in my entire life. Yes, this company definitely should be out of business! And if I could give them a ZERO rating, I would!
Also if you ask to get removed from the text message alerts over the phone (because replying STOP does nothing) they hang up on you as soon as you start the request. I called right back and was told it would be 24 hours but i called 1 week prior with the same request.. once again... *click* this company is scary awful. It really is a shame that there are people out there that gave them any money at all.
absolutely a scam!!! terrible warranty - covers nothing - have to argue with them to fix anything!! beware! out of heat in 30 degree weather for over 30 days and still not fixed. Crooks - run as fast as you can
I am new to Choice Home Warranty as a Contractor. I called Vendor Relation on 9/30/2019 at approximately 9:30 am to receive my authorization numbers(3 jobs). The lady was extremely rude and seemingly prejudice. The representative denied me the authorization numbers and refused to transfer me to her supervisor. After I requested to speak with her supervisor she stated that she was going to terminate my services because she wasn't my secretary. I asked to speak with a supervisor over 7 times and was refused and I believe terminated. I have not been able to receive a work order since 9/30/2019. I believe that the representative has successfully succeeded out of an emotional seemingly prejudice rage in terminating me. I believe that this was pure discrimination and wrongful termination. If possible I humbly request that someone reprimand this woman. The lady stated that her name was Joann. However, I believe that she was lying in an attempt to cover her unacceptable behavior. I believe that the company is phenomenal. However, the lack of professional demonstrated by this representative I'm sure is unfortunate. I am certain that her demeanor or discrimination is not what Choice Home Warranty stands for. I would also like to continue providing my services and a copy of the phone call. Your assistance would be greatly appreciated.
I agree we too are a contractor and they refuse to connect you to supervisors they place you back into the que and they never have your complaint addressed. I was in disbelief how they treat their customers and their vendors.
I responded to Choice Home Warranty ("CHW") and was not allowed to view the contract until I paid them $525 annual fee. I then requested email copy of the warranty and was told it would be sent out in 5 about days. I kept requesting email copy and finally was sent one. I detected something sleezy so I read the contract and then studied it word for word. That warranty is worthless. They say (example) warranty may be $2000.00 but, in another area it is capped at $1000.00 and they can then buy out the covered repair for $300, their option. I don't see any state approving their warranty. I cancelled within 19 hours. They argued then cancelled warranty, saying a confirmation email and refund was being sent out. It's been 2 days. No refund to my credit card. No email. I am now involving the State of Florida Attorney General office in this
They are awful we are a vendor for them for electrical. We have seen first hand how terrible they are to their customers.