Claim #75079260 Friday 6/14/19. AC unit isn't blowing cold air not able to cool down.
Technician came on Saturday said my evaporator coil has a leak. He submitted an authorization to proceed with repairs or replacing it was denied!!! When I called in was told that according to section F 1 limitations of liability due to rust and corrosion it was not covered!!! Excuse me but AC sit outside how can rust and corrosion not happen!!! They also said that is what tech stated was cause! I have a copy of what the tech submitted and NOWHERE does it say that!!! I am a 74 year old widow and in November of 2015 when my husband was on Hospice and only had a few months to live he insisted he get a home warranty plan so he would know I would be taken care of in that way! We picked you based of off top 10 recommendations on internet! HE PAID FOR 5 YEARS IN ADVANCE! I have mostly had issues ! The first time you sent a tech that lied to you and me and conned $200 out of me for something he said he had to do you would not cover and it was a lie! Your web site specifically states if you can't repair it you will replace it!! I hope you are going to reconsider and stand by your ads! Also in section regarding AC it does not say anything about rust or corrosion!
File a complaint with the State Attorney General for deceptive trade practices!! If enough people from their home state did this then the AG would bring a case against them like NJ did!!
Read link below.
I am having the same problem with them as everyone else is having.
"We are quite aware that the copper aluminum is subject to corrode in which we do not offer assistance for the cause of failure. Please note, age is not a failure in which the information you advised us of would not overturn our decision. In our best efforts to resolve this matter we can re-extend our offer of goodwill in the amount of $230.02 to resolve this complaint".
I had a chemist look at my evaporator coils.
I beg to differ with you!! Neither Al or Cu are subject to corrosion because they react with oxygen in the air to form an oxide coating that protects against corrosion.
I would like for you to provide me pictures of what CHW are calling corrosion and show me rust if that is in your claim also.
Please provide me the Master license number of the technician that you had sent out. He showed up in a beat up car in pouring down rain and I let him park in my garage. No where was a licence number posted on the vehicle. This is against Texas State law.
Hi Judith. I had exactly the same thing happen to me today. Everything you posted is exactly what I put in my appeal to CHW. It unbelievable that they take advantage of people like this. I also paid for the 5 year contract.
my husband and I are 74 years old he is a 100 per cent disable , choice home send tnt to repair our pool to no avail they replaced a motor that really did not need to be removed the motor they replaced the old one with is not strong enough to handle the pool system they sent TNT out here 7 times to no avail I would tell them not to send them they still would I was told TNT was replaced well they finally replace them and send me cool water pool company cool water send in report stating poor workmanship on TNT to no avail at first I was told the new company would handle it by a number of employee , at the end of the day choice lied and made alibis and excuses to justify why they were not going to repair the errors that were made by TNT pools the only way maybe they would consider repair if I would let TNT come back they do not care if the company is good or bad Choice told me that the list of companies are not screened or researched if the company choose to answer the call good or bad that's who they send if the company 's workmanship is not up to par you still have to keep them or your claim will be turn down Choice make it sound like you cause the problem not their poor judgement you the claimed is the problem I had to put out of pocket over 1500.00 dollars because of their poor judgement I explain to them my husband needed the pool because of his heart operations to no avail I was told that was not going to change anything I hope some one puts them out of business they are using people vets old and young people as well from day one which started last year they have always send out the wrong people some will say we are reporting the companies others make alibis to justify everything and the lies and everything could be right their in their face to no avail
I am having the same issue with Choice denying my AC claim and wondering if anyone has had any monetary satisfaction in taking their denied claim further?
BUYER BEWARE, NO SENSE OF SECURITY WITH THIS WARRANTY! We had to use our warranty today 6/14/19 because our A/C in our home stopped working We filed claim #75062060 on 6/14/19 at around 5:30 A.M. Shortly after I received a call from CHW letting me know that their service provider in Arizona would not be able to come to our home until 6/21/19 which would be 7 days without A/C. I let the person know that we could not wait that long because we have a child with special needs and that Phoenix, Arizona and it's neighboring cities have been under a heat advisory. The rep from CHW told me that we could call our own service provider and that my provider would need to diagnose then CHW would give authorization. I followed these instructions and was told by CHW that they would only cover $175.00 of the $793.76 that I had to pay out of pocket today to get our A/C fixed. I would like to be contacted by Victor Hakim CEO of CHW.
This is the worst company I have ever felt with I have been without an air Conditioner for 3 weeks in south Texas I put in a claim and they denied my claim stating it was a pre existing issue I have given them documents showing and AC company certified the unit before purchasing the home but now they won't answer my calls or give me a number of a supervisor. DONT USE THIS COMPANY
I don't know if anyone is from Texas on this site but I'm really surprised to find out all the denied claims out there and their reasoning is all the same for everyone.
I called the Secretary of State for texas trying to find a registered business agent for CHW in order to start a small claims suit against them.
So they do not have a tax number for the name Choice Home Warranty. CHW has to pay sales tax in whatever state they operate out of, period. I spent several hours trying to find their TX Tax ID number and finally talked to a super nice lady at Secretary of state named Jenna. I provided all the info I had. They go by HWATC their registered agent name is: Registered Agent Solutions, Inc The address is 1701 Director Boulevard suite 300 78744 Austin TX. She told me many people hide behind these kind of things making it hard for the ordinary person to find. Many times they use companies like Legalzoom to set this up and run interference for them. I'm not done trying to prove up name and address but that's what on file and they have to pay taxes to the state. I'm going to file suit PRO SAE in small claims court. In Texas you can file up to 10,000.00. BTW mine is A/C related!! ck
Also this keeps lawsuits from showing up from everywhere!! This is why we don't see lawsuits on CHW
This information is from Texas Secretary of State: Franchise Search Results Public Information Report As of : 05/31/2019 09:15:26 This Page is Not Sufficient for Filings with the Secretary of State Obtain a certification for filings with the Secretary of State. HWAT, INC. Texas Taxpayer Number (hidden)7 Mailing Address 1701 DIRECTORS BLVD STE 300 AUSTIN, TX 78744-1044 Right to Transact Business in Texas ACTIVE State of Formation TX Effective SOS Registration Date 07/23/2010 Texas SOS File Number (hidden) Registered Agent Name REGISTERED AGENT SOLUTIONS, INC. Registered Office Street Address 1701 DIRECTORS BLVD., SUITE 300 AUSTIN, TX 78744
Hey man sorry about your experience with Choice but I'm going through the same thing not only do they not pay for fixing Customer's appliances or HVAC systems but they screwed our contractors out of money owed for services provided if there's any advice you could give me in terms of trying to get Choice to pay me my money I would greatly appreciate it thank you
ABG, I believe if you file a claim in small claims court for deceptive trade practices and money owed. It depends on where you live as to how much you can sue for. You can do this yourself called Pro Sa. In Texas we can sue for up to 10K plus attorneys will be awarded in you win. I'm going to ask for a jury trial. From what I have read that they will settle before going to court. ck
Please tell me how to join your group. They have fixed nothing in my house. Its going on one month that half the house has no AC - they sent a Tech and he made it worse -- at least I had some AC prior to his visit.
Same with Tech they sent for the pool - pool pump was leaking and now it does not work at all!
I would like to join a group I am have been with no ac for two weeks in Texas and now they won't even answer the phone. They are a scam
ABG, I filed a complaint w/BBB in NJ and they maid me an offer of 230.00 bucks. I declined. please see attached link
I am having trouble even getting someone of the phone I have ac problems as well
please explain why Amy Alexander talked me into this company stating that you don't have to worry about bills and that they honor there contractor. I bought into it changing from the company that I had. they did send profession people out but had one issue and they took a long time to replace. I got your company Choice home Warranty- 165120403. i have used twice. the first was not an issue, the fuse blew paid 75.00 but still not doing as it should (tech said he would come back notice an issue) he was not prepared. That would cost me so did not call back. Used them again on refrigerator and guy came in took five minutes, had a drill and a few tools. Said issue. leak coil. then said they don't like to pay but they just paid this one guy but he said that he would replace anyway. Mine was not approved. i appealed but STOP telling people they don't have to worry about a bill. I am out of 75.00, no more money, been buying food and ice out of a day off waited all day and then no refrigerator. had to discard all food. I could at least get some time for service. Warranty is bogus. Also the contractor new youll woud not remiburse them. Called another contract but had no more money and said this was youll practice and contactor will say something not covered because you will not pay them back for service on appliances. Is this true
I was warned about Choice Home Warranty by friends but signed up anyway (we all get to do STUPID once in our lives) and SURPRISE - they were right. On my very first claim for a broken water heater they denied replacement as the "tank" was not covered. Their inspector took pictures of the combustion box below the tank where corrosion had occurred and that was the cause of leakage. The inspectors report was the water heater was "non-repairable". The report was submitted and the next day my claim was denied. Their so-called "resolution specialist" even denied the claim before I had an opportunity to discuss the problem with him. So what is NOT covered on a water heater by their warranty ? Virtually everything that would lead to needing a replacement or repair. A useless coverage that is written to allow Choice to duck responsibility for any type of repair. I have filed a complaint with the NJ BBB, a complaint with the Insurance Commissioner in my home state (even though not insurance) many states regulate home warranties as they are considered a type of insurance, stopped payment on credit card for last months billing and blocked all future payments. What I don't get is how this company continues to stay in business. BEWARE. I was a sucker; don't you become one too.
Horrible Horrible. They promise one thing and then renigg on it. I cancelled and would like to join the class action
Is there a class action lawsuit on them? I would like to join also. They are VERY FRAUDULENT. I had no heat in my home for 5 days & they were very unpleasant. They do not have 24 hour service like there contract state's!
I am still fitting my claim, they are trying not to pay.
I wish there was a class action, I'd join! They denied a claim to fix AC stating "there was no maintenance done" and didn't even ask if I have all maintenance records. I do!
I am filing with the Georgia dept. of consumer affairs, I am more than pleased to include names of anyone who whats to join me in the complaint. I reccomend you to take the time and do the same thing.
Wish they had one in Arizona
File a complaint with the State Attorney General for deceptive trade practices!!
How do we do that? They lied to me and I prove them wrong. At that point the case manager stopped communicating. Ignoring my voicemail and claim updates in the system. The agent said nothing he can do, he can't escalate as the "case manager is the highest authority", ridiculous
I asked to cancel my 3 years contracts as they lied to me and not handling my claim. Reply I got is that they can help me cancel the contract but will not give me any refund