NEVER USE THIS COMPANY. Their sales persons are very aggressive to sell you policies, promise the policy will replace anything this is confirmed by technicians that the applicance is dead. I purchased 2 policies from Choice Home Warranty, each committed to 5 years. When water heater leak, they said policy does not cover water tank leak, I have to pay to replace the water heater. When I appeal the decision, 1st case manager never contact me; they assign me to another case manager, but he/she never contact me, its been 3 months.
I too having a problem with this company. Heater start making loud noise and stopped working. Tech came out three days later. Claim denied, they said it was pre existing problem. I had American Home Shield up until the date I signed up with Choice home warranty. I would have contacted AHS and had them come out. They are reliable. The worse thing I did was cancel AHS. If you are going with class action please include me.
This is the worse company to deal with. How can you treat your customer's so rude. I called in for a claim regarding my furnace that was making a very loud noise. They sent out a company name just cooling. He turned on the furnace the noise was so loud he immediately turn ed it off. He took pics of the inside of the furnace and there was a crack on both sides in the inside and he stated carbon monoxide was an issue an not to try to use it. The tech wrote up his report and sent it to choice stating that the furnace needed to be replaced due to the cracks and the carbon monoxide coming from it. By the time this tech sent his report, a mintue latter they were spending me an email stating they denied my claim. The tech stated what he put on his report, they will use other words to denied the claim and that is just what they did. I have referred friends to this company. This company want your money, but when it comes to fix something they will find all the reasons not to keep there word. Now I'm going to the media and the tv station to let people know.I advised the person I was talking to, that suppose to have been a manager when I told him about going to the media he didn't care. I had several claims with this company and it has always been an issue. I ended up finding soneone to fix my dryer, and my frig. I will tell everyone I know and the media NOT to use this company.
When you go to the media please include me in it. Just what you wrote is exactly what they do. This same exact thing happened to me. I have had contractors tell me how they operate.
SAME HERE PLEASE LET ME KNOW WHEN YOU GO TO THE MEDIA. THIS COMPANY ONLY WANTS YOUR PREMIUMS NEVER CONCERNED ABOUT THE HOMEOWNER. THE ABSOLUTE WORSE NEXT TO AMERICAN HOME SHIELD.
I'm dealing with the same issues! What would it take to start a class action lawsuit? We should all be getting our money back plus what we have paid out of pocket to get our furnace replaced!!
I'm having issues with this company. Did you get any info on refunds yet? Email me please. (hidden)
please include me!!!!!
Agreed I say we go for a lawsuit. If you would like to join me please email me at (hidden)
I would like to take them to court. They sent out a technician that didn't know what he was doing and now we are stuck with a broken A/C. They won't take any responsibility for their actions. It was their negligence not mine.
Wow! I'm so glad I had to wait 43 minutes on hold and finally hung up and went with someone else. I came across this site looking for the corporate email address to complain about how long I had to hold for new business. CRAZY! I even called three more times from another line while I was on hold only to be put on hold again!
STAY AWAY FROM THIS COMPANY...!!!!
I have a pending lawsuit against them..!!
Read your contract..!!
If you ever need something repaired at your home and they send a contractor to fix it and they suggest to Choice that your merchandise needs replacing, they may tell you that they will send a whole other contractor to your house for a second opinion. According to your contract they reserve the right to do so. If the second contractor claims that the first contractor that worked on your merchandise did something i.e. tampering, that is causing the second contractor not to be able to fix your merchandise, they WILL DENY YOUR CLAIM even though THEY are sending these people to your home..!! Their reason..?? Choice will claim that they are not responsible for ANY negligence on behalf of ANY contractor that they send to your home that messes up your merchandise. The responsibility to fix your property will now be between you and that contractor..!!! They have been using this tactic for a while now as a loophole to take customers money and not replace their property but they have gotten burned by folks who do take them to court in regards. AGAIN......STAY AWAY FROM THIS COMPANY......!!!!!!!!!!!
Have you considered a class action lawsuit? My husband and I are gearing up for a fight,
I'll join in
I would definitely be interested
Is it too late to join you?
could you be having choice home warranty legal department phone number? i wanna talk to them first before involving the law!
I had a problem with my frig ,in Nov. 2018 the contractor said he had to order a part ,which he did came back in December and it didn't work so he he said it can't be fixed ,I call back and ask what was they going too due ,they sent a other contractor out ,ok he said the same thing mind you we been dealing with this sent Nov. It's now February the second contractor said the same thing ,only when he finished the water spout and the lights wherent working , I call Manager.She said that they don't due wires,not responsible for contractor,you have to talk with the contractor about that . The manager offer 400 dollars toward a new one, I had no choice because my food when bad .The manager said it would take 20 days ,I would not wait that long for a freg
Happens to me to fuck my refrigerator now they don't want to replace it worst company ever
Ho can get contact with ceo or vicepresident
I had a home warranty program with Choice for three years The Sales guy was extremely good "Sold me a Bill of Lies" and Choice never lived up to even a fourth of what they promised. Every time I called in a problem I had to wait at least a week or more to get a service guy out to my house to address the situation. My stove top broke they sent out a guy to repair it after he was four or five times Choice stated they would replace the stove top unit but never did They offered me $250 replaced cost You can't even touch a mediocre stove top unit for under $750 if you can find one. A couple of the repair guys were OK but the appliance guy was terrible He was always postponing his appointments making excuses and never fixing the problem. Choice is by far the worse company in the Home Warranty business They State they are number #1 but far from it. Would not recommend them to my worse enemy Sad to say I was stuck with them for Three (3) years Biggest Home owner mistake of my life
I've had a claim in since Jan3rd, 2019 for my glasstop stove heating element. The 1st company assigned never showed, Days later the 2nd company came out and said we'll order parts. After that I nor Choice could reach them, a Choice rep said there number was disconnected. Now the 24rd and I call CHW numberous times and get the same run around. STAY AWAY FROM THIS COMPANY, RUN AS FAST AS YOU CAN, DO NOT WASTE YOUR MONEY!