Information, reviews and public commentary for US companies

 

Chrysler Group LLC

Rating
0.73741
Web
http://www.chryslerllc.com
Related
Dodge
Address
1000 Chrysler Dr.
Auburn Hills, MI
48326
Contact
Sergio Marchionne
Role
CEO and Chairman
Phone
(248) 576-5741
Employees
51,623
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Amy T Lansing MI - 10 d ago

I have 2017 Chrysler 300 that I have been trying to get issues with my radio/screen system fixed for months now. I purchased the vehicle Sept 2017. The system could never connect to the Uconnect remote access. And they just kept saying there needs to be a system update. I left it alone because it just wouldn't work. Then the screen started turning off by itself and again says it needs a update when I contact the dealership. Then I go on trip and the screen freezes completely up and I have to find a dealership to reset it. I have taken this car in 4 times with no results and now the screen is completely out again. The dealership is saying they need to replace the unit but its been over a month. How long does it take to send a new one. I'm so pissed with this car right now. I wish I could end my lease or get a new car. I'm thinking its something more too it and they just don't want to get stuck with fixing it. I have left the dealership several messages along with a email and no one still has contacted me back. I'm just going to put this out there because of my inconvenience can you pay my lease off, do that and I wont ever complain about Chrysler anymore. Thank you

Sincerely Frustrated client

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Tim Szika - 2 d ago

1

I bought a RAM in 2016 and have been having radio issues (UCONNECT) ever since and I have been calling for 2 years trying to gets this issue fixed and keep getting the round around. The local Dodge dealership told me they are disappointed in the service I'm getting and it should be rectified. The dealership told me the radio needs to be replaced and that it should have been after the first issue 2 years ago.

My radio sometimes does not come in when I start the truck and when that happens my gauges don't work the a/c don't work nothing works however, UCONNECT tells me sorry for the inconvenience...

I'm sick of the sorries and I want my radio replaced..

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Anonymous - 1 d 4 h ago

You need to update you computer...

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MJ CHRISTIAN - 5 d ago

1

Wow, been reading all these bad reviews, and looks like none of these poor consumers have gotten a reply back from corporate so that tells me I probably won't either.

I bought a brand new 2015 Dodge Ram Bighorn pick up. In June of 2017, it hydroplaned and did almost 15k $$ in damages. My insurance co and the dealership went the cheapest way out they could and put salvaged parts back on my truck, especially the spindle and the upper and lower control arms, which Now, not even a year later need replacing. They are safety issue parts, and because I didn't go thru a "select service program" which is one of the body shops my insurance co uses, they refused to cover the cost of repair. And now the dealership wants me to pay to have it repaired, which I FLAT REFUSE TO! I told these knuckleheads from the git go, that I wanted new parts put on my truck but they went the cheap way out and got salvaged parts off some wrecked piece of crap. Now the dealership says they are going to fix it and they will eat the amount and their commission! My husband has bought over $600k worth of vehicles in the last 8 years from this dealership and they want to turn around and try to screw us to pay for their mistakes!? I think not! I out to turn around and sue the crap out of Dodge for being done this way and because Im a WOMAN they thought they could screw me even more!!? I feel I should be compensated for all of my aggravation and frustration. And on top of that, got a recall on this truck for the airbag, WHICH DID NOT DEPLOY at all on the impacts of the hydroplane. And going thru breast cancer during this whole time! And you people are sitting back not doing anything for me or these other customers who have done a review on here. I myself want a warranty done on everything that was fixed on this truck for lifetime as long as I own it. Your going to put shitty salvaged parts on my truck, you gonna warranty them! You wanna put new parts on my truck, LIKE IT SHOULD BE! Let me ask you dummies something, would you let your loved ones ride around in an unsafe, salvaged part vehicle?

I want a reply from you or else my attorney will be in touch!

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Leonard Haskin - 2 d 17 h ago

0

My 2015 Dodge Dart GT was brought into Boardwalk Dodge on February 21st for warranty issues with the cruise control and Bluetooth. Unfortunately, I was informed that my car needed ordered parts for the Uconnect and they were back ordered. At that time I was placed into a Hertz rental car to be payed for by the dealership. After approximately a week went by, I was informed to contact Dodge Corporation to upgrade and expedite the back oederrd parts. I was assigned a Case Manager named George. We had several conversations whereby he guaranteed an ETA of March 23rd. When March 23rd arrived, he then informs me that the case was moved ahead, the parts never shipped, and no new ETA. I told him that something immediately needed to be done, or I am taking legal action. He said that the case would be immediately escalated to the resolution team, and I would be contacted by a new case manager. A couple of days later, I was contacted by Chance from the resolution team. I informed him that I wanted an immediate buyback due to the 30 day law being violated in returning my car repaired under warranty. He claimed that he would get to work on the matter immediately. Bottom line, he was just a flat lier. My car wasn't returned to me until, April the 16th. I was in the rental car until that date. Then there was an issue regarding Dodge Corporation covering the billing for the rental. They wanted us to cover the approximate $3,000 and wait for them to reimburse us. That's after the dealership offered to pay and they wait for reimbursement. As we figured, they illegally billed my joint account credit card with my Mother. That's even after we closed that account and applied for a new one. We have fraud charges filed for that matter. Now the most recent issues regarding this matter. On May 5th, when my Mother and I left early AM for a very emotional Family funeral, I tried programming the navigation system, it didn't work. This is after close to months sitting at the dealership. Brought the car to service on, Friday the 18th, it now needed a new radio. Just got it fixed today. Now this is the best part. Made contact with a, (Steve Stander) he is a Exutive Referrals Manager, very high up there in Corporate. For over a month he has stalled me for a buy back decision. Continuous BS excuses for the lengthy delay. Currently, my Attorney from Parker Stansbury has even sent a demands letter Corporate. Very straight forward demands. Immediate buyback, plus, $45,000 dollars in reimbursement and damages. No money removed for the payoff or mileage. Extremely fair considering the extreme damages suffered. So far, no reply from Stander.

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Tim Szika - 2 d 20 m ago

1

Good luck on getting anything from UCONNECT, I've been radio issues for two years and get the run around everyone I call

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Tim Szika - 2 d 23 m ago

1

I bought a RAM in 2016 and have been having radio issues (UCONNECT) ever since and I have been calling for 2 years trying to gets this issue fixed and keep getting the round around. The local Dodge dealership told me they are disappointed in the service I'm getting and it should be rectified. The dealership told me the radio needs to be replaced and that it should have been after the first issue 2 years ago.

My radio sometimes does not come in when I start the truck and when that happens my gauges don't work the a/c don't work nothing works however, UCONNECT tells me sorry for the inconvenience...

I'm sick of the sorries and I want my radio replaced....

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A J GAMBINO - 2 d ago

I AM TRYING TO HELP A GENTLEMAN THAT IS VERY DISAPPOINTED IN HIS 2016 RAM. HE LOVES THE VEHICLE UNTIL HE GOES TO HAUL HAY...IT BOGS DOWN. IT SOUNDS LIKE HE IS GETTING THE RUN AROUND AT THE DEALERSHIP. CAN SOMEONE PLEASE CALL HIM...A.J. GAMBINO 832/541-1944

THANK YOU.

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Dave - 3 d ago

1

If you lose your key FOB and buy a new one it's not cheap ($250) and it doesn't come with the the hard key or cover that the original one comes with. I purchased it and had the new one programmed, but when I asked where the hard key and cover was when I picked up my truck, the service person told me that part is extra (another $40). This is misleading and should be a complete set.

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Daniel Barr - 5 d ago

This is my second time bringing my Jeep Grand Cherokee to Aventura Jeep for a recall item. I been here since 7:00am est both times. It seems as though my vehicle is the last to be serviced. Why should I have to wait all day for service because of your manufactual blunder?

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Dennis - 5 d ago

1

I ordered a 2018 Ram 3500 Dually and picked it up on Monday April 30. The next day I noticed a slight hesitation. By the weekend on a cold start there was low power and excessive noise from the engine. This is my 3rd Ram Diesel and 11th Chrysler vehicle I have owned. I dropped it off at the dealer on Wednesday May 9th and they have not been able to solve the problem. I have had no contact from my many calls to Ram Customer Care and it seems that STAR can not help the dealer find the problem.

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Tammy Williams - 6 d 3 s ago

4

Help, I tried to call customer service, and got hung up on. My 2018 Jeep almost killed me the other day because of your start/stop system. I now drive with my seat belt unlatched as to not activate it. Which is unsafe, but our dealership says they can't turn this off. Shouldn't gas saving measures be optional? This vehicle didn't start when it should've and stopped when it shouldn't have, and I almost died on the interstate. This system was ment for stop lights and signs, but not being able to just disable it for good is a problem. So I dont buckle my seat belt to NOT activate it. REALLY, you want us driving unsafe instead of just having the dealership deactivate it???? Just a thought. Danville, Illinois

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Gregory Smith - 6 d 14 m ago

0

Hi I am a customer that brought in a Jeep Wrangler Unlimited 2014 to have a head replaced so they told me they replaced it once they didn't tighten the bolts they broke other things on my car they had to replace the head a second time with additional parts now my car has no power it will not go over 65 and they're telling me that that is a different problem and I'm going to have to pay more. I think when they gave me my car back the first time and said it was fixed it should have been fixed right they have not yet gave me a car that was fixed and they keep that out there telling me I need to pay more money for something they never fixed in the first place I am not happy this needs to be dealt with I would think if this is how Victorville Motors treats their customers

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Rob - 6 d ago

1

Your dodge avengers are peices of shit when comes to blending door issues that people are having , it's pretty bad when car is 2 years old and has issues

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John M. Farry - 6 d 17 h ago

Ramsey Dodge is the worst specifically to one salesperson!! See ya Ramsey!!! Let's see if Corporate will follow it up??? I am a fan of Dodge and looking to upgrade after my second truck. The salesperson feels the need to call you back after 15 minutes like he said!!! 2 weeks later still waiting!!! Ford, I am sure will give me some sort of attention!!!! There are deals going on and I am going to miss out cause of incompetence!!!

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Paul Trautmann - 8 d 7 h ago

0

I ordered a 2018 Dodge Challenger Hellcat Widebody on July 7th 2017. I was told by the dealer that it would take 3-4 months to get the vehicle. It is now the middle of May 2018 and the dealer still doesn't have the car. It was assigned a VIN by the first promised delivery date but there was no movement on it in October or November. I read that the issue was the manual transmission that I ordered but then regular hellcats were being delivered with the manual transmission so I did not understand why my order was not being fulfilled. The dealer contacted the zone factory rep in February 2018 who told them my car would be made on March 8th, 2018. I checked with SRT customer service and it did not enter the process till the end of March. It has spent the past 6 weeks (so I have been told every time I call SRT) getting the fender flares installed. The dealer is as frustrated as I am. If I had been told that the vehicle would have taken 10-12 months to build, I would have bought something else. One of a kind Demons have been delivered faster and one guy in Canada got his widebody with the manual trans in April and he ordered it 3 months after me. I have lost two buyers for my corvette that I was going to sell as this process seems to have no end.

Is there anybody at Dodge or Chrysler that gives a sh##? One thing that I know is that Dodge has lost a customer as I will NEVER order another vehicle from them. It has become painfully obvious that Dodge does not care nor can they provide a product that they advertise.

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Jeep fanatic - 8 d 20 h ago

Im lifelong jeep fanatic; you people in corp. should have a good tallywhacking. Changing the wrangler to a four door. In other words " family vehicle". A REAL JEEP is a personal thing. NOT a family vehicle. Disappointing to be loseing a american icon and sense of pride., to a modern all look essentially alike piece of crap. Uniformity is the enemy. You must be the idiots that support the other idiot in the whitehouse 2018. Get real diversity makes this country. Not uniformity.

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Anonymous - 9 d 4 h ago

0

Fasle advertisement good credit bad credit no credit It's a bunch of bull I got turned down because of my credit and was told I couldn't get anything off the lot ......but they sale cars to people with no job and receive money Under the table

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Diana Michelle Espinoza - 10 d 15 h ago

0

Hello I have tried to contact you personally and your entire Corporation I have been given the runaround countless times you have had my vehicle at the Chrysler dealership in San Bernardino for the last 3 months I've been without a car I was promised reimbursement for my rental car that I was told to get two weeks ago on my credit card and I have recorded that I was told to stay in it and someone call me back my car has been sitting there just because of Lights I purchased a $51,000 Chrysler Pacifica and no one seems to Care Plus I got the $8,000 lifetime warranty which apparently doesn't mean anything to anyone you really need to handle better care of your customer service I have been a Chrysler owner since I was 17 years old I used to advertise and love this company now I regret even buying a brand new car from you I have emailed you personally no response everybody says they're going to call me back no response at this point I have accumulated $2,000 in Uber just kidding my kids to school because I happen to be a single mother which is not your fault I assume that's mine but I had full coverage insurance and my car has sat there because of manufacturer will not release a light and no one cares to call me back how would you be able to go to work for 4 months without a vehicle very unfair I've done my part to cover myself unfortunately someone hit me and I didn't want to look at it so I decide to pay the $500 deductible that I had to get it fixed I cannot believe the way I've been treated it's disgusting and unbearable I feel depressed everyday and I feel like there is a dinosaur on my shoulders I hope you care to write me back or contact me my phone number is (hidden) and my name is Diana thanks

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Mrs. Obando - 10 d 17 h ago

I have now left my vehicle at Ramsey Jeep, the noise they said to wait until it gets louder turns out that it needed a new power rack and power steering fluid was leaking. The dealership and Mr. Conroy said they would keep me updated, I never received one phone call, my car is still at the dealership without knowing an outcome. I am disgusted this dealership is awful and I still have no resolve. All I have now with a car I purchased 3 weeks ago is a lower credit score and higher car payments because the first car they sold me was also a lemon.

I am now going to contact my local television station and speak with Linda Baccaro on NBC and telemundo 47. What a shame buy a car and get no help or resolve.

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Kellen - 11 d ago

0

I leased a vehicle from Route 46 Chrysler Jeep and dodge and they would not allow me to return the vehicle unless I was willing to buy another car today. They first told me that there is only one guy who processes returned vehicles and he's off today. So the only way they can take the vehicle is if I buy another car today. They are trying to force me into buying a car. Horrible customer service!!!!!!!

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Julie Smith - 11 d ago

0

I leased a 2018 Grand Cherokee Overland in Oct 2017. Since January 2018 - I have had issues trying to fill the gas tank. The pump shuts off after less than a gallon and the tank spurts out gas all of me and the side of the car. A major safety issue! This has not happened every fillup but has happened 12+ times.

The car has been in for repair 5 times for this issue and off the road for 22 days and counting. It has 9K miles on it. The entire fuel system has been replaced and after the last repair of the new gas tank the problem is worse. The car has been at the dealer since 5/11 and no further repairs have been done.

It is a safety issue and I refuse to accept the car back or to believe the problem can be resolved.

The customer care center is unable to give me a status on the car which remains at the dealer for "assessment". They have escalated it four times within the last week and no one is taking ownership of the case. I'm told it could take more than the service level of 1-2 days (already at 3 days) before the case is assigned and another 1-2 days before the new case manager is required to contact me because they are very busy. The Resolution Teams mailbox is full and not accepting v-mails.

This is my third Jeep but probably my last!

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Mrs. Obando - 12 d 50 m ago

0

Ramsay Jeep, Ramsay NJ. I bought a Jeep 2015 in November. After 3 mos the car needed a new battery , radiator,

Electrical Board, a seal wheel alignment, lights stayed on. The worst was the car seized and brakes locked with my 23 yr old son in the car. The Sales Mgr. Mr. Enright had me come in said he would make it right . Three weeks ago , we traded my 2015 for another 2015 Jeep Cherokee and he said I would not have a problem he guarantees it. Well now there's a noise in my wheel on the traded in 2015 and the Mgr told me wait until the noise get louder! This is absurd! My credit score has been ruined, payments went up and I feel we are at square one again. This is ridiculous that a service mgr tells me to wait for the noise to get louder. I have had it and looking for corporate to help us with this problem

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Disappointed customer - 12 d 18 h ago

0

I bought a part from their parts department at the dealership desert 215 Superstore at Las Vegas, NV. I went over to the service department to ask how much it would be to install it. Now the part is just a drivers side trim pillar. The guy that came out and looked at said it was going to cost around $75 and up. He was telling me they needed to pull the inside door panel off and there are two screws that need to be screwed one at the top and the bottom. I am no rocket scientist but looking at the part there was no need to pull the panel off and there was only one screw. I left and did it my self in 5 minutes. That service department is a rip off charging for something that takes 5 minutes to do. I had a buddy who took his jeep in and they kept it for over two weeks and he had to call on the status, the jeep was done a while ago and they never called him. They also was giving him the run around on the fix and the parts. He wrote Corporate, and I will also and they got a hold of the Dealership. Take it somewhere else to get fixed. Look at the negative post and judge for yourself, whats the most complaints about???? Terrible trying to rip off hard working folks.

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Disappointed customer - 12 d 18 h ago

0

I bought a part from their parts department at the dealership desert 215 Superstore at Las Vegas, NV. I went over to the service department to ask how much it would be to install it. Now the part is just a drivers side trim pillar. The guy that came out and looked at said it was going to cost around $75 and up. He was telling me they needed to pull the inside door panel off and there are two screws that need to be screwed one at the top and the bottom. I am no rocket scientist but looking at the part there was no need to pull the panel off and there was only one screw. I left and did it my self in 5 minutes. That service department is a rip off charging for something that takes 5 minutes to do. I had a buddy who took his jeep in and they kept it for over two weeks and he had to call on the status, the jeep was done a while ago and they never called him. They also was giving him the run around on the fix and the parts. He wrote Corporate, and I will also and they got a hold of the Dealership. Take it somewhere else to get fixed. Look at the negative post and judge for yourself, whats the most complaints about???? Terrible trying to rip off hard working folks.

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