They are very rude and nasty at these dealerships. I think all off us need to come together and get an Attorney and sue this company because nothing is never done.The Chrysler Dealership at North church Street, Spartanburg South Carolina they are so rude and nasty they tell lots of lies. The never call you back the allowed me to test drive one vehicle and change my vehicle. They gave me an issue vehicle allow me to keep the the vehicle for a week then call me back and told me that the Bank said that they couldn't finance the vehicle at that Rate I took the papers to my Credit union and got a lower APR, but my credit was ran about 20 times at the dealership lowing my score. I am having issues with the vehicle again and they are still giving me the run around.
YES WE DO
I am driving a jeep patriot 2014 model. I have a complaint about Preggie working at Jeep Umhlanga. I took my car for a major service. After it was serviced the vehicle stopped within a week showing that it had a problem with the alternator. He tried to put a fake battery in my vehicle instead of the original battery for jeep. Last time I had a problem with my jeep he engaged outside mechanics without my consent and still charge me a full price for original parts of the jeep. I had to pay R65 000.00 and still the problem was not fixed. He told me the problemis with the gearbox. My vehicle stayed for more than a month with jeep without a reasonable explanation. Preggie is not giving me a proper service. When I lay a complain with his manager, he still insist that he will deal with me. I do not trust him anymore.
From M. M. Fobo
My name is Iris Brown I went to five star dodge in Macon Georgia on Riverside Dr. I purchased a car from there I had it for a while then five star dodge start calling me saying I could do a trade in I said ok me and my daughter went in the lady who called wasn't there so ANTOINE TARPLEY CAME TO HELP ME we looked at a jeep and I said that's the one I want and he said ok let's do the paper work and I told him I did want to trade in because he ask me also we were there about 4 hours he said he was waiting on the bank so we waited then he came back and said he need a deposit of $500.00 so I said ok then he went away again the he came back again and said I need a cosigner I said ok by that time it was getting late so I went in to sign the paper work with the manager he said I need to call my insurance company to change my car to get the insurance on the jeep I said ok so I called and the insurance company put it on the jeep and I gave him the keys to my car and my daughter asked him how much it would take off he said we would let you know when my father sign the cosigner part they was such in a hurry they went to my father house to let him sign it EVERYTHING CHANGED AFTER THAT ALL OF A SUDDEN THE BANK STARTED CALLING ME ABOUT MY CAR I SUPPOSED TO HAVE TRADE AND ANTOINE TARPLEY GOT THE KEYS .THEN THE BANK STARTED CALLING ME EVERY DAY .AND I STARTED CALLING FIVE STAR I EVEN WENT THERE THEY SAID IT'S OK WE WILL FIX IT THEN I DID SOME RESEARCH I FOUND OUT THE JEEP WAS IN MY FATHERS NAME THE CAR WAS GONE AND THE INSURANCE WAS IN MY NAME I DID A POLICE REPORT ON THE CAR THE BANK WAS STILL CALL THE BANK WENT SO FAR AS HAVING SOMEONE ACT LIKE A BOUNTY HUNTER I WENT BACK TO FIVE STAR AND TOLD THEM IT WAS ONE EMPLOYEE SAID HE WOULD CALL THEM AND TELL THEM THEY HAD THE CAR AND KEYS THE CALLS HAD CALM DOWN. ALL OF A SUDDEN ANTOINE TARPLEY CALLED ME AND SAID WE FOUND THE CAR THE NUMBER HE CALLED FROM WAS UNKNOWN THEN A LADY GOT ON THE PHONE AND SHE SAID SHE WAS MACON SHERIFF DEPT AND SHE ALSO SAID WE FOUND YOUR CAR AND I SAID WHERE SHE COULDN'T TELL ME THE LOCATION SO I SAID COULD I CALL YOU BACK AND SHE SAID NO SO I QUICKLY WENT TO THE SHERIFF DEPT AND ASKED THEM ABOUT IT THEY TOLD ME WE DON'T BLOCK OUR NUMBER AND THEY DIDN'T GET A CALL ABOUT THE CAR I WENT BACK TO FIVE STAR STAR AND THEY DIDN'T KNOW NOTHING. ABOUT IT ON MR TARPLEY WAS THE ONLY ONE KNEW. AND WE NEVER GOT THE CONTRACT ON THE JEEP I WENT THERE A WEEK STRAIGHT EVERYDAY THEY SAID WERE LOOKING AND THEN SAID WE CANT FIND IT . MY FATHER DIED AND THE BANK CAME AND TOOK THE JEEP BECAUSE THEY SAID HE WASNT THERE TO SPEAK UP FOR THE JEEP THIS HAPPEN IN APRIL OF THIS YEAR SO I WAS OUT OF A VEHICLE TO DRIVE SO FIVE STAR CALLED ME ONE DAY AND ASKED ME TO COME IN AND LOOK AT A CAR SO I SAID OK I SHOULD HAVE LEARNED BUT I WENT THEN HERE COMES MR TARPLEY I DIDN'T WANT HIME TO HELP ME THEN HE SAID YOU KNOW THEY FOUND YOUR CAR WITH THE WINDSHIELD BROKEN OUT SOMEONE ELSE STARTED HELPING ME MR TARPLEY SAID I CAN HELP YOU BUT THE GUY JUST KEPT ON SO NEXT THING I LOOKED TARPLEY HAD MY PAPER WORK I DIDN'T UNDERSTAND BUT MY CREDIT SCORE CAME BACK LOW AND I COULDN'T GET A CAR AND THAT WAS IN JULY A COUPLE OF DAYS AGO A LADY CALLED ME FROM FIVE STAR SAYING WE HAVE NEW BANKS THAT CAN HELP YOU SO I TOLD HER MY STORY AND SHE SAID I CAN HELP YOU I WILL TRY MY BEST I TOLD HER THE CAR. IS ON MY CREDIT SHE SAID I CAN HELP YOU I SAID OK I WENT IN GAVE HER ALL MY INFORMATION AND I SAID I HAVE TO GO BACK TO WORK I SAID TEXT ME TO LET ME KNOW SHE TEXTED ME BACK AND SAID NO WE CANT HELP YOU COME BACK AT INCOME TAX TIME
THIS WAS THE WORST AT FIVE STAR DODGE ON RIVERSIDE DR. MACON GEORGIA A LOT OF PEOPLE TOLD ME NOT TO GO THERE AND I DID
My name is James R. I purchased a 2015 Dodge Dart in May of 2015, it started out very nicely. the vehicle was equipped with NAV and Sirius XM, it was not the R/T but was getting great mileage for my commute. First issue was a bad coil pack which was covered but to a few weeks to get repaired, a little struggle to get a loaner. Then the NAV system quit working reading "cannot unlock maps" was told I would have to by a new radio. not happening for 1500.00. Then a check engine light came on and was told it was a knock sensor, after replacing and checking for a about a month I got it back and had it for a couple days and the check engine light came back on. Brought it back and 2 months later still at the shop and they can't figure it out ,and want me to pay for they're experimentation of what's wrong. I went to FORD and they put me in a nice high mpg car and are dealing with the Chrysler dealership. My family has had Chrysler products going back to my Great Gandpa and I won't go BACK.
Why do you offer the Demon, when no dealership sales them for the sticker price they are all doubli g the price. The dealership where i bought my hellcat will only sell me a demon for 150,000. I called customers service and asked that they call me about this issue. I am being ignored. No one from Chrysler or dodge has contacted me
Can anybody please help me I bought a 2015 Oscar Mike from Balls Auto In Jeff In it has changed names to Boc man
I HOPE All My Spelling is ok MY NUMBER IS (hidden)
Thank you Jim Nichols 812 595 5586 My top leaks water they tried to fix it then YOU WON'T BELIEVE WHAT TYPE OF STUFF THEY TRIED TO PULL I'M trying real Hard not to Hire a ATTORNEY I'M SURE I WILL WIN. DO YOU HAVE or NO OF a better ideal they have scared my top or above my winsheld they have worked on this top leak from day or months ago
My car had a recall for a recall# S16.
I took it to Cherry Hill Chrysler Jeep where I pirchased it. Sevice advisors name is Rich Mazzella (903).
He said after replacing the part CSZES616AA (Module ORC M) they could not get the airbag ight to go out.
He said it would cost me atleast 150 dollars just to look at it. I bought this car brand new from Chrysler in 2014.
Apparently this is an issue of safety and I think that your corporate office should look into this problem. I fearing this could be a serious and/or deadly situation for me and my family members. I need this car to get to work and oppointments and I don't trust it right right now. Please help
me with this problem. It's 2014 Dodge avenger. Not sure of witch avenue to take next.
My name is Edward Paul phone number is (hidden).
Would like to send a thanku video of an awesome Chrysler I drive
Witch web would I send it to? (hidden)
Good luck with the Chrysler. You will need it
DISGUSTED WITH JEEP GRAND CHEROKEE NOT BACKING A CLEAR DEFECT
See my posts above!!!
DO NOT BUY A CHRYSLER PRODUCT UNDER ANY CIRCUMSTANCES!!!!!!! They sell you a vehicle and are so proud of their 100,000 mile power train warranty that comes with the purchase of one of their vehicles. Don't be fooled, when it comes time to use the warranty, they won't honor it. Apparently if a part breaks in the transmission before you even reach 50,000 miles, and they determine it to be broken and not failed, then they won't honor their commitment to you or their product. I'm not exactly clear on the difference between when a part fails or breaks, which breaking sounds like failing to me, but they seem very knowledgeable about the difference. And the difference is, they won't pay for it! From my experience at this dealership during this service nightmare, their service technicians and advisers are incompetent and disorganized, and don't really seem to care about their customers at all. Here is a run down of my service experience at Dallas Dodge.
1. Scheduled a service appointment to replace a recall item and have the transmission checked because it was sticking between first and second gear. The lady on the phone who made my appointment checked and confirmed a transmission tech was working that day that could look at my vehicle. When we arrived, our service tech Beth Ann seemed to not have any idea what exactly service we were there for, and when we explained about the transmission, she said they wouldn't be able to check it that day and would need to keep it until the next week. Since my wife needed her car for work, we couldn't do that, so they just fixed the recall issue. Beth Ann made my wife another appointment for the week of Thanksgiving to bring the vehicle back in to have the transmission checked.
2. When the time came for the appointment, I called a couple of days earlier to confirm the time, and they had no record of an appointment for my wife at all. Apparently after all her assurances, Beth Ann didn't bother to even make the appointment for my wife as she told her to her face she did. Despite this, we still left the vehicle to be checked out.
3. The following Monday, I received a call from Beth Ann stating the techs put the vehicle on the computer and it told them the Primary Control Module needed to be replaced. She advised it would be the following Monday before the vehicle would be ready to be picked up.
4. We received another call from Beth Ann on Wednesday, telling us the PCM had been replaced, but it didn't fix the problem. She also advised that they finally had a transmission tech look at it, and he found a broken transmission fluid fill tube. I was advised that since the tube was broken, it wasn't considered to have failed, so the power train warranty wouldn't cover the work. Beth Ann then quoted a repair cost of $700. When I reminded her again of our secondary extended warranty we purchased with the vehicle, she agreed to contact them. She then called me back later to advise me they refused to cover the cost of the repair. I contacted them directly, and was advised their computer showed the part was covered under my Chrysler power train warranty, and that's why they wouldn't cover it. They even contacted Beth Ann directly, who advised them the part failed but they considered it broken, Chrysler wouldn't cover it. Beth Ann then called me back and advised me they should pull the transmission pan and check for debris, then if there is any in there, they can replace the whole system and include the broken fill tube.
5. Beth Ann called back Friday and of course advised me there was no debris in the transmission fluid. That being the case, Chrysler still refused to cover the repair costs, even though the part # is listed as covered on their website. I spoke to service manager "Jay", who also confirmed the part wouldn't be covered because of the fuzzy line between broken and failed.
6. The following Monday I called the Mopar warranty company directly and was given the same run around between broken and failed. Then when I requested to speak to the lady's supervisor, she advised me it would be 1 to 2 days before i could expect a call back, the whole time my wife's car is still in their shop. Now I'm having to deal with my extended warranty company to get the repair work handled properly.
This experience has made it abundantly clear to me that Chrysler doesn't care about their customers. They don't even seem to want to support the products they sell. I've bought 6 different Dodge, Chrysler, or Jeep vehicles over the years, but NEVER AGAIN.
Dealing with this right now!!!! The dashboard on the top is literally bubbling and curling up...the entire thing!!! This is a JEEP GRAND CHEROKEE SUMMIT with every upgrade possible for $65,000 bought in 2014. I'm a mom of 4 the car has been kept in PRISTINE condition and JEEP had the audacity to tell me they won't fix a clear defect and gave me an estimate of nearly $3000, it will be after all the fees. I'm a talk show host and taking to the airwaves this weekend about this. I will blast the pure facts. I'm 49 years old and have owned over 20 cars between kids and myself and NEVER has any vehicle done this. THAT IS A STATEMENT RIGHT THERE, that JEEP puts out crap!! Taking pictures tomorrow. SO DISGUSTED with how the dealership office treated me EVEN AFTER 3 SALESMEN AND 2 TECHS CAME OUT AND LOOKED AT IT AND SAID THEY'VE NEVER SEEN THIS BEFORE.
I have a 2014 Jeep Grand Cherokee $65,000. I took it to the dealer yesterday because at 49 years of age i have NEVER had a vehicle where the leather on the dashboard (top) bubbles. None of the techs had EVER seen that before either and Jeep in Palmetto Bay Florida doesn't want to accept it as a defect and wants to bill me $3000!!!!!!!!! WTH!! First time i've ever bought a jeep and WILL BE THE LAST if jeep does not take care of this. I am calling the headquarters tomorrow because no one else wants to handle this. I'm barely 3 years into payments!!! WTH jeep doesn't stand behind their shotty work. NEVER has any other brand of vehicle done this!
I bought a 2012 Jeep Grand Cherokee Landover from Jeep Chrysler in Sycamore Illinois got the extended warranty Bumper to Bumper they cannot find me in the computer which for they are not fixing my car that was screwed up when I bought it to begin with please contact me at (hidden) thank you
I bought a used CAR from one of your dealships, paided for a extended warranty, that is no GOOD,in FLORIDA WHERE I LIVE., I want my $2000,00 BACK or I'll call PNC BANK and tell them to come get the CAR. IF you would like an explanation, you can contact me at (hidden),
I have a chrysler 200 bought brand new and had the hood replaced because it had rust bubbles on both side's under the paint. I've taken it back three times since because Larry H.Miller,It. Has an amateur paint shop, big swirl marks and now it's turning milky looking. So now I have a black car with a white hood. And they say it looks fine.how do I get them to fix it right?
I have a Chrysler 200 as well. For it to be having as many issues as it's having is ridiculous. Its a 2015 and granted it's got 56,000 miles on it. I got it earlier this year and this is screwed up.
Same person by the way. Just so you know my service was done on 11-15-17 my receipt number is 20002356. And the service advisor was Jonathan Johnson. And by the way my husband is active duty in the military so them treating me like crap is ridiculous. The invoice says proudly serving our military? That's a bunch of BS. So I suggest when I call I better get a refund check. Because that was $744.67 that I had to pay out of my pocket that could have gone for my 2 month old to get diapers wipes etcetera for months on end. But no I had to pay it for something I didn't even need to be repaired and you guys at this particular dealership screwed me over pretty much.
Freedom Jeep/ Chrysler in Killeen Texas charged me $744.67 for a part that didn't honestly need to be replaced. I get my car back and then took it home. I hadn't had it an hour when I had to take it back and have them look at it again because it died on me again. So I get it there and then the next day they tell me that it was the battery and then they wanted to charge me $400 for a battery!!!!! I had my car towed to Napa and they only wanted $173 for the battery. I have my receipt and I want my money back. Because that part did not have to be replaced it was the battery that was causing my car to die. I'll be calling corporate. So if corporate is reading this I will be calling you shortly within the next 48 hours.
Can't get anyone to call me back, or give me the number of someone who can help. West Covina Jeep is a mess.
I recently picked up a 2018 Chrysler 300 AWD. This is my 3rd 300 and I have had nothing but good luck with my cars. The 2018 Chrysler had to be designed by some grade schooler that just learned about electronics. On my past cars, I was able to view the control panel w/o turning on the radio. This gave me control of the phone, Navigation, climate, and heated/ventilated seats w/o having to hear the radio. The new 2018 will not allow you to use the control panel for all the accessories unless the radio is on. I was told by 2 dealers that I have to turn the radio on and then mute it for the display to show up w/o hearing the radio. For a car valued close to $50K, this is ridiculous. Doesn't Chrysler have an electrical engineer on staff that can program the car w/o having to turn on the radio?
VERO BEACH CHRYSLER-JEEP-DODGE-RAM DEALERSHIP REGISTRATION NO. MV-17324
Worst service department ever. Around the end of October 2017, I received an "airbag recall notice 4S514168 S43" and scheduled my appointment for the repairs. I was assured by the tech (Justin) that does the repairs, that the parts were in stock. The available appointment was a few week out, Nov 21, 2017 7:30a.m. I arrived at the service department and checked it by 7:30 a.m.. I was informed the recall would take 2 hours to perform and the technicians do not start until 8:00 a.m.. I took a seat in the waiting room. 8:15 a.m. I get called to the cashier window. The work today is completed. I said "You can not do a 2 hour job in 15 minutes." "this was just an inspection, we have to order the parts." I talk to the service department appointment desk and "we have to order the parts". I was assured the parts were in stock.
This is NO way to run a business or earn the trust of a customer. I have over 304000 miles on my Ram and enjoy it. I WILL NOT BE RETURNING TO THIS DEALERSHIP......
Case number 32865182, bought dodge new 2013 and had nothing but trouble, also bought extra warranty, car not has 80 plus miles and out of warranty. Battery has been replaced several times in Indiana. Car bought at Mike Anderson Dodge Logansport, Indiana and nothing but trouble and they would not run any program to see what was causing problem. Not in Houston, Texas battery dead again and Houston dodge want 575.00 dollar to see what the problem. Talked to Billie then boss chris both said for security reasons could not give last name. If Sergio Marchionne is listing please call number on case 32865182. thanks Carl mcPhersonfather of owner Beyy McPherson Achey
I am so upset and so disappointed in the service I am receiving from this dealership auto service. I made an appointment to have my jeep serviced for Monday afternoon, I arrived 2 hours EARLY to my appointment and I told them that I would need a car. They told me that all their loaners were reserved and that Enterprise was "out of cars". They also said not to drive my car until they could determine the issue. They said I have to pay $150 for them to diagnose the issue. I agreed only because I expect my car to be fixed correctly with good service from a dealership! Although it sounds absurd when autozone and other places will do this for free. So I told them I would have someone pick me up and go to a different car rental place. I waited for my fianc to pick me up and take me to a different enterprise to rent to a car. I have a job and young child in school that I have to get to everyday! On Tuesday morning I contacted them to give them my extended warranty info. On Wednesday I contacted them asking for an update and they said they were "working on it." On Friday I contacted them asking again for an update and explained that I would have to return the rental today because I could longer afford it. I've had it 5 days at $350.00. Plus having to pay them the $150.00 I don't even know what is wrong with my car yet or how much its going to cost to repair it! I'm without a car and already $500.00 in the hole!
I had my Fianc call and they told him they haven't even looked at it yet because they are backed up!! ARE YOU KIDDING ME!!???? Why would you not tell me that when I made the appointment? Or when I dropped it off? Or why haven't you contacted me to tell me this??? Its been 5 days and you haven't even looked at it!!? Cant tell me when you will, wont offer me a loaner and you want me to pay you $150 whenever you finally have time to check it out!!? Meanwhile, I'm stuck trying to figure out how to pay for all this, I don't have a car or an approximate day or time when I will and I cant get to work or take my kid to school! You obviously don't care about your customers! My family and I have owned several Mopar cars over the years but this is the first time I have visited this location and will be the LAST!! I have never heard of anyone being treated like this at from a dealership!
I have tons of family members, friends, co workers and neighbors that have Dodge/Rams or Jeeps and I can assure you that I will never spend another dime or have anyone I know waste their time at this dealership! Its a shame that a company like this that takes pride in their cars and that I have been a long time loyal customer to would allow a location like this to ruin it!
Ron Carter Dodge/Ram/Jeep in Dickinson, Texas