Sergio Marchionne are you reading these??
Check this out.. I purchased my 2nd 300 SRT8 from Chrysler. These are $60,000.00 vehicles and should be a Premium Chrysler vehicle, they have a premium price! On my last car, there were issues with carbon fiber trim pieces falling off, the dealership in Newnan, Ga. replaced some of them numerous times with them coming off again, as soon as the next day. The dealership was contacted about the issue and I was told that "these are very expensive pieces" and that they have other cars on their lot that has the same issue and would not replace them any longer... WTF? Another issue at the same dealership was I was experiencing the articulating head lights were lose and or shaking while driving at night, I had taken my car to the dealership more that 5 times over a period of 6 weeks for them to make the necessary repairs. The dealership would consistently tell me they could not duplicate the issue, therefore they did nothing. I then had taken my car for a front end alignment and wash, and when I picked up the car, they told me that when backing my car out from the detail shop, they experienced the movement within the headlights. I said well, how about that! And ask when they could repair them, they told me they could not be repaired but have to be replaced, I said ok, when? They then tell me my car had just run out of warranty, by 200 miles and they would not cover it... It was under warranty for the 5 previous times I had taken it in with that complaint. I called corporate about the issue, and they told me it would by taken care of and a follow up after repairs were made... no repairs made, no follow up from Chrysler. My suggestion to prospective Chrysler, Dodge or Jeep would be to think twice before investing in a automobile from this company, and or the Peachtree City , Newnan Dodge and Chrysler dealership.
I recently ( May 5, 2017) purchased a used 2015 Chrysler 200. I have only had the car in my possession for a month. Two days ago the radio started turning off and on by itself. Never has this happen with any car I've owned. I called the Chrysler dealership they stated they would have to charge me $110 just to look at it. Let's keep in mind I'VE ONLY HAD THE CAR A MONTH. I then contact Chrysler customer service and is told it's nothing they can do because of the miles on the car. Clearly this is a manufacturer defect and your company piss poor customer service and manufacturing takes no ownership nor responsibility. Especially seeing as how reviews on the car shows a significate amount of recalls for various reasons, customers complaints of the exact same radio issue, and poor reviews over all. Your company won't even make and exception seeing as how I literally just got the dang thing. This is by far the crappiest car I have ever own. I will never purchase another vehicle or anything made by this company. I will never recommend your company to a friend or foe. I will deter as many as possible away from your company. You make crap and then tell your customers to deal with it. Thanks but no thanks. I have had the taste of your scum and I won't be back for more. I'll ride a bike before I drive one of your cars again. Not a Chrysler, Jeep, nor Dodge ever again ever.
Boy that's one fucked up rating... let them crash and burn!
I bought a 2017 Dodge Journey two weeks ago. We were told that the radio had Sirius satellite and the salesman gave us all the pamphlets to set it up after the purchase. When we tried and it didn't work we brought the car in and was told to come a few days later for an appointment with tech. After 5 days, the technician eventually started on the car. For three days, they could not discover the problem. They claimed they were talking to their technicians in LA and Detroit. On the 4th day, the sales manager told us that after sending pictures to Detroit, the problem was with the software that was in the radios I they needed more time to figure out a course of action. Then Monday this week, we called yet again to be told that it was not the software, the wrong radio was installed in the car by the manufacturer: CHRYSLER. So they said they were going to put the new radio in and it would be done. When we picked the car up Wednesday, we tried to check out the Sirius satellite feature and the radio still did not have it. In fact the whole function was gone that said that we had satellite. When we asked about this, the service department told us that Chrysler installed a Sirius compatible radio and apparently our car was not designed to have one. So what they did was give our car the correct stereo..which didn't have satellite radio. The problem is now the principle and making us car-less for nearly two weeks with four small children, when we just purchased a $30k car. They didn't make it right for us and basically said it is the manufacture's fault and they aren't going to do anything about it. I will never purchase in this town again let alone from Chrysler!!!!
I bought a 2017 Jeep Cherokee drove it off that night to find out the rotors were warped ever since its been one problem after another front rotors, rear rotors, a new valve body, and now the calipers.I just made my third payment has less than 2,000 miles on it. Do you think anybody wants to help make things right and put me in a none problematic Jeep NO they don't give damn about their customers, how do I know because when I called the case manager assigned to my case she told me to talk to the GM at the dealership and if that doesn't get you anywhere file a complaint with the Attorney Generals Office, yes she literally told me that while speaking to her on the phone.
SO since I can't get Chrysler to stand behind their POS product I am, as we speak filling a Consumer Frauds complaint for selling me a broken product from the start. I will never purchase another Chrysler product as long as I live. With their terrible customer service and terrible products being manufactured and sold to the public no wonder this happened once already!
Chrysler LLC and twenty-four of its affiliated subsidiaries filed a consolidated petition for bankruptcy on April 30, 2009, with the federal bankruptcy court in New York. The court filing occurred upon failure of the company to come to agreement with its creditors for an outside-of-bankruptcy restructuring plan, by the April 30 deadline mandated by the federal government.
Read full article here.
Why does my 2015 Dodge Grand Caravan keep breaking down? When I purchased what I thought was my dream van, not to mention my very first "brand new car" I was ecstatic. I worked hard all my life, I felt it was time to treat myself...after all I am a mother of 9 and grandmother of 10 (with another blessing on the way). I feel as though I've been gut punched over and over!! My 2015 Dodge Grand Caravan that I bought from the Chrysler Dodge facility at the Stockton, CA auto mall just broke down again on 6/1/17. This time is was a coil that had to be replaced. The time before that, it was the torque converter to the transmission, and before that I had to replace the battery. Today I find out that the reason why the air conditioner does not work in the rear section of my van is because I need a rear blower motor. Maybe I should rest at ease, it appears to be covered under my extended warranty, however, because the labor hours are les that 4 hours, the cost of my car rental is not covered!! Really? How unacceptable is that!! Can you say Lemon Law!! What I thought would be the "van of my dreams" is now my nightmare!!
My baby girl just graduated this past Saturday. This should be a time of elation, not a time of frustration and stress!! I'm tired of excuses...I no longer want this van!! The stress and problems are not worth it. Things have been snow balling since the first break down, and I can no longer deal with this!! I believe that I will leave the van at the Chrysler Dodge facility in Stockton, CA ...;et them deal with this...I no longer care!!
There was a Dodge Journey advertised on their web site May 27, 2017 at Hooman Chrysler Jeep in Englewood, CA. ( moving to Culver City, CA. ) I called to see if this vehicle was still available for sale. I was told it was, and I made an appointment to see and drive the car on Sunday morning. I arrived around 11:00 am at this dealership on Sunday May 28, 2017. after processing paper works for purchase I said I wanted to see and test drive this vehicle.
After waiting for an hour I was told that they could not find the vehicle. Well, I can only assume the it was a bait and switch operation or the vehicle had been stolen. I thank the people involved for wasting my time!
IT SEEMS AS IF THIS DEALER SHIP HAS SOME BUSINESS PRACTICES THAT ARE LACKING AS; PRESIDENT TRUMP IS TRYING TO GET THE US ECONOMY GOING AGAIN!
WHAT DO YOU THINK???
Why is so hard to get exhaust manifolds for dodge Dakota. Called customer service and got all kind of double talk was told because it's a 2004 it is old. So much for ads that say longest lasting truck what a joke, would not think about buying any Chrysler vechiles if they can't stand by what they sell, plus parts seem to be inferior.
Had to replace valve cover that rotted never had that happen all the years of owning cars. Never owned a import vehicle but thanks to Chrysler will properly go Toyota or Nissan.
Your colors for a dodge Challenger2017 are NOT available FALSE ADVERTISEMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.
You guys sure missed the mark with your new Jeep ad aimed at millennials. It was all good until it came to the part about recalculating veganism. Millennials are leading the vegan charge. Your ad shows that you are woefully out of touch with young people. Don't believe me? Just google millennials and veganism for yourselves.
My husband and I have owned two wonderful Jeeps (C-5 and a Jeep Cherokee), and were just about to buy our 3rd. Not anymore. We don't want to be associated with anti-environmentalism--(Google meat eating and environment)
Please forward this email to the ad department, PR, or any other pertinent department.
Disappointed in Your Ad Campaign,
Peggy Mondada, Boise, Idaho
Why can't your dealer mechanics ( 3 different Dealers) find out whats causing my 2013 Jeep Wrangler to keep stalling while I'm driving? Are they waiting for the warranty to run out before they find (or they already know) what the problem is?
Then they don't authorize a rental even Pending what they find. They keep my jeep for 2 weeks just to tell me the COMPUTER isn't finding any problem! WHEN I ask if corporate is aware of the problem with the their products stalling ( it's ALL over the web) he says I HAVE TO CALL CORPORATE AND ASK THEM. All three dealers could care less about resolving this issue. I didn't expect to be shrugged off by all three as they tossed me my keys and the rental bill.
I filed a complaint with Chrysler about a dealership and received no follow up on my complaint. I feel like once they get your money than that is all the further they have to do with you. My complaint was one about a mod they put on my new Dodge truck that looked nice but they didn't take in consideration the safety aspects of the mod. I would love to hear from somebody there that has a little knowledge on end links and there relationship to the sway bar. There is a fix for the problem that they refuse to do. I currently don't get the full movement of l the end links. The salesman just laughed at me and made some cursing words about a previous complaint that I had fixed by them. He sure didn't think it was funny when it come to buying the truck. I think I will take this to small claims court to finalize it. I'm sure I can win. This Dealer is Cedar City Motor company in Cedar City Utah.
THIS COMPANY DO NOT KNOW HOW TO HANDLE CUSTOMER COMPLAINT THEY TAKE YOUR MONEY SELL DAMAGED VEHICLE
THAT CAUSED INJURIES TO CUSTOMER AND CANNOT ADDRESS COMPLAINT PERTAINING TO THEIR PRODUCT THEY SOLD CONSUMER . I HAVE BEEN A CHRYSLER CUSTOMER SINCE 1988 EXTREMELY UNHAPPY THE WAY MY COMPLAINT WAS HANDLED BY CHRYSLER EMPLOYEE WE AS CUSTOMER SPEND OUR MONEY TO PURCHASE NEW VEHICLE NOT A DEFECTED ONE THAT CAUSED DAMAGES TO OUR BODY FOR THE REST OF OUR LIFE CHRYSLER SHOULD RETURNED OUR MONEY THAT WE PAID FOR A BRAND NEW VEHICLE THAT CAUSED HARM TO US MY JEEP CAUSED ME $30.000 PLUS $3.000 INTEREST TOTAL OF $33.000 THAT HAD A DEFECTED AIRBAG ONE WOULD THINK A LARGE COOPERATION WOULD LIKE CHRYSLER WOULD TAKE REPEATED CUSTOMER COMPLAINT A SERIOUS MATTER ESPECIALLY WHEN A DEFECTED PRODUCT IN THE VEHICLE THEY SOLD CAUSED DAMAGES TO THAT PERSON. VERY UNHAPPY CUSTOMER YOUR VEHICLE ME LOTS OF PAIN AND SUFFERING HAVE A HEART .I USED TO LOVE YOUR VEHICLE I INTRODUCE FAMILY AND FRIENDS MEMBERS TO PURCHASE VEHICLE FROM YOUR COMPANY I RATE MY EXPERIENCE O DUE TO THE WAY MY SITUATION WAS HANDLE WE THE CUSTOMER MAKE YOUR COMPANY WITHOUT US YOUR COMPANY WOULD NOT BE IN BUSINESS.
I was working wit a company delivered new cars chrysler, dodge, jeep, fiat,
tunkhannock dodge in PA the dealer say one of my drivers crash two hell cats, the dealer fix the cars charge us and never report to car fax the crash, one the cars it's already sold! a company I working for don't care charge me for the repairs basic screw me and my driver, and the costumer got the car good job chrysler, dodge, jeep, fiat.
My name is Otis WrightOtis vin HR603470
I purchased a 2016 Compass with 11,000 miles. The brakes started squeaking on the first time I backed out of my garage. (The test drive did not include any backing). It continues to "squeal" each and every time I back up - out of parking place, the garage, etc. The service department has attempted to resolve this problem without success. One time I was told that the car has "drum brakes" on the back wheels and that may be causing the problem. Whatever the problem, when I try to contact the Service Manager, there is no answer and no opportunity to leave a message. This is my 4th Jeep. I will not buy another nor will I recommend the dealer or brand to my friends. They just don't make them like they used to!
Took car to shop and unable to get a rental until they diagnose. Car stalled and stopped They have had my car all day since 7 a.m. Car was towed to the Dealer Saturday evening. This is not fair that I am having this type of difficulty getting a rental car, which the type of work I do depends on a car. I do not have a husband or family or money to go out and rent me a car. I have an extended warrant and from looking at the reviews, they know if it is electrical, and they have to keep my car over night, then I should be able to get my car, and then if I pick up my car and it breaks, who is at fault?
I have a 2017 Chrysler Pacific, the passenger door on drivers side pops open and will not close at random. I have had this van in 4 times to have this corrected. First time they put in 6 new parts. Still is opening at random. Next time went in, they tried to get it to open and it caught every time. It is still opening at random. Next time they ordered a new part for the door. Went to Larry H Miller in Avondale, AZ,waited 2 hours and they had ordered the wrong part. They said they would call me when the right part came in. I have been waiting 10 days? Door is still opening at random, have to stand beside the door and keep pushing the close button until it finally catches. Can not seem to get anyone to respond when I call Larry H Miller. PLEASE HELP ME get this fixed.
My current 2014 Ram 1500 Big Horn is the third dodge truck i have owned over the last 30 years. My 1996 RAM ran for 327k miles and 2 transmissions. I have been a devout Dodge owner until this 2014 model. It has been in the shop for 3 days now trying to get the GPS repaired on the 8.4AN radio to no avail. Now i am being told the radio needs replaced at $2800. Have you read any blogs lately? There are a lot of them out there complaining about this radio. Your company even sent a service bulletin to the mechanic detailing the problem my unit was having. Obviously you know there is an issue but yet no recall. Guess i will be looking at Ford or Toyota for my next vehicle (very soon!)
Your company has a customer service attitude that needs to be reviewed. The best would be to be of service to the customer to secure future association or purchases. But not Chrysler, oh no. Rather than finding all of the facts and working toward a solution your people make every attempt to do anything to slow walk, divert attention, create a false perception, and snow ball people just keep Chrysler benefit funds. Our Father worked for The Chrysler Corporation his entire work life, retired, sub-contracted back, and then was let go in 2008 during the wonder years. He passed away this year and we have been climbing Mount Everest without oxygen and ropes in trying to determine the existence and payout of his benefit packages. The latest comments are that the benefits were paid to his deceased wife. How can this be?? She passed the year before No one there is interested in sorting this out, all they see is a headache and work. While any benefits not claimed or misplaced become company profit
I sincerely doubt that you will look into our situation or even enlist someone in the correct team members to ensure a satisfactory conclusion
Please tell me why this car will cut off while driving, This is a very serious matter, Chrysler need to have a recall before someone has an very serious accident due to the car cutting off while driving.