Information, reviews and public commentary for US companies

 

Chrysler Group LLC

Rating
0.752
Web
http://www.chryslerllc.com
Related
Dodge
Address
1000 Chrysler Dr.
Auburn Hills, MI
48326
Contact
Sergio Marchionne
Role
CEO and Chairman
Phone
(248) 576-5741
Employees
51,623
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Hutch - 3 d 16 h ago

Have had multiple visits to my dealership. I have had a whining noise coming from my oil filter housing that is loud and annoying. They said it's normal. No way. Still will not fix it. How can I remedy this? I have talked to others. And also have been in different challengers of different yrs and neither make that noise.

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Anonymous - 6 d ago

3

Actively looking a Durango's but just learned that a discount the applies to fire fighters and EMTs does not include nurses. Why? Please review

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Willy Lewis - 10 d ago

I have a 2018 2500 4x4 diesel that has less than 18,000 miles on it and my AVS sensor went out. The truck has been a dealer for two week and will be at least two more weeks before they can get the part. They tell me the no one in the USA has this part and there is 539 cases waiting on this part. I have owned four Dodge trucks and can not believe this is the best this company can do.

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Al B - 10 d 4 h ago

1

Have a 2013 Dodge Durango and both key FOB's went bad within 6 months, took to the Dodge dealership and they replaced both batteries but to no avail, when parts tested them both they were bad which is unheard of the tech mentioned and to get new ones and programmed it would be over $230 apiece. So after numerous calls to customer service and a promise for reimbursement for one I was told there was nothing they could do. Very disappointed how I was jerked around and treated. So for a lack of $230 reimbursement and poor customer service they lost a customer for life. Is it worth losing $100,000 vs $230, to Chrysler I guess it is.

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Cheryl d Foster - 14 d ago

I own a 2013 dodge Durango ,when we travel I use my overnight bag to recline my feet because they swell ,My suggestion is maybe put reclining seats in the passenger side in the back seat.

Sincerely Cheryl Foster, Houston Texas. # (hidden)

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lou - 15 d 22 h ago

0

charged $1110.00 to star daytime driving lights when this was in car when bought in 2012 when turned radio to acc and turned on day time lights they would not come on even though they said they were on had to go to dealer and put a lmk code in which should have been done at the factory. when I questioned service rep at dealer was told that is how dodge makes there money

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Victoria - 16 d ago

0

I have taken in my 2013 Jeep Grand Cherokee in for no start, stalling without warning including today's service 6 times!! Three out of the 6 it needed to be towed at my own cost. This is YOUR recall . I have been told the part will in by the end of the year!!!! Sergio would you want to drive your family in a vehicle that stalls without warning? Would you put yourself , your wife, children or mother at risk driving this Jeep? Your putting my life at risk along with my family. Or buy it back from me.

ELECTRICAL SYSTEM Recall Date: November 14, 2019

Summary: Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.

Potential Number of Units Affected: 528,594

Consequence: A vehicle stall increases the RISK OF CRASH!

Remedy: The remedy for this recall is still under development. Interim notices informing owners of the safety risk will be mailed beginning January 3, 2020. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owners may contact Chrysler customer service at 1(hidden). Chrysler's number for this recall is V62.

Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1(hidden) (TTY 1(hidden)), or go to www.safercar.gov.

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Sharon Davin - 17 d 19 m ago

0

I have a recall on my 2014 Chrysler 300s (emissions canister replacement). I called to schedule an appointment for this recall with Ourisman Chrysler Jeep of Alexandria informing them as to why i was scheduling, no one told me until I went to pick up my car that this service wasn't performed because they had to order the part. I waited 3 mos. for a response as to when the part would be available, but no one contacted me. After 3 mos. I then in turn called to make an appt. which was supposedly scheduled on 3/13/2020 @1:10, Today I call to confirm and I was told that there was no appointment scheduled. How can you have a recall and not have the parts available and or a wait list. My engine light keeps cutting on/off periodically, how am I suppose to handle that?

Very poor customer service: Ourisman Chrysler Jeep of Alexandria

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Robert Rivera - 17 d 25 s ago

Took my 2015 Grand Cherokee to Napelton Chrysler for an oil change. They informed me that it had a torn boot on the Rack Pinion steering and the only way to fix it would be to replace the Rack pinion steering and the cost would be 2400.00. Well it was replaced a year ago at Marino Chrysler and Jeep, so I took it back to Marino they took a look at it and the was absolutely nothing wrong with it. I called the service advisor Jared Chimukda at Napleton and told him about what just happened and now I'm stuck with the cost of a rental car and I was going to call Chrysler HQ and report him and his response was ok cool. This is my Third Chrysler product that I have purchased and guess what thanks to him I will never buy a Chrysler again.

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Nancy Prudente - 17 d 37 m ago

1

Took my Chrysler Town & Country to Hurley in Deland Florida for a win module recall they had my vehicle for a week .calls me up tells me that my battery is totally dead and they wanted to put a new one in I told him no.,so I go there and pick it up the next day my car breaks down doesn't want to run we call them up they said has nothing to do with the recall all's I know is when I brought it in it ran perfectly the only problem was the key would not turn now the vehicle will not stay running and 20 years ago I had bought a used van in Deland Florida Chrysler 5-star supposedly I paid $13,000 for it I told them that the ac wasn't any good in it they told me it was fine put freon in it jerk me around for the 30 days and then told my time was up mind you I told them the AC was broken the day I bought it and they told me they would handle it. I had to take it somewhere and pay $3,000 to put a new AC unit in it buyer beware .I am someone who doesn't have a lot of money I work out of my car now I don't have a car to even work in. I will never buy another Chrysler product ever and I see the reviews that y'all have and you get like half a star that's pitiful . I'm going to report you to the Better Business Bureau I'm going to call Channel 2 consumer reports and I'm going to tell everybody and anybody I can who will listen not to go to any Chrysler dealerships they will rip you off and they pick on the less fortunate when you have no money to do repairs

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Anonymous - 18 d 18 h ago

0

Total disappointment - Took my car here for service 4 weeks ago and I am still waiting for my car - supposedly part is on back order, but I don't understand why they can't get part from another dealership. Customer Service doesn't exist. I have had to call and get updates on my vehicle. They have done nothing proactive to assist me. Their Corporate Office is just as bad. I w ill not buy another Jeep from here or anywhere. You would think I own a jeep with 100,000 miles...Unkind, horrible Customer Service.

Thank you for the proactive response. It's amazing how social media does wonders! It's not about the part or that the part was on back order. It's the lack of Customer Service , the lack of follow up from Chris. It was me who constantly called to get updates. It's the lack of respect or helpfulness. Its the accumulation of Uber expenses, its the inconveninece of asking family, friends, co-workers for rides. It's a car payment for a car I didn't have. It's the overall lack of compassion, caring and sense of urgency. The part could have been taken from another dealership, etc. The lack of updates on where the part was or where it was coming from. An overall a Manager who had no idea why my car had been three weeks. As a manager if you see the same car everyday for three weeks wouldn't you stop and look into it! I am a single person with no other means of transportation, I made it clear that this was serious for me, however, I was the only one taking it seriously. I am embarrassed for this dealership - with many jeep locations within the Bergen County Area or with expedited shipping methods there is no reason why a customer should be without their car for 4 + weeks. .

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Anonymous - 18 d 18 h ago

0

Total disappointment - Took my car here for service 4 weeks ago and I am still waiting for my car - supposedly part is on back order, but I don't understand why they can't get part from another dealership. Customer Service doesn't exist. I have had to call and get updates on my vehicle. They have done nothing proactive to assist me. Their Corporate Office is just as bad. I w ill not buy another Jeep from here or anywhere. You would think I own a jeep with 100,000 miles...Unkind, horrible Customer Service.

Thank you for the proactive response. It's amazing how social media does wonders! It's not about the part or that the part was on back order. It's the lack of Customer Service , the lack of follow up from Chris. It was me who constantly called to get updates. It's the lack of respect or helpfulness. Its the accumulation of Uber expenses, its the inconveninece of asking family, friends, co-workers for rides. It's a car payment for a car I didn't have. It's the overall lack of compassion, caring and sense of urgency. The part could have been taken from another dealership, etc. The lack of updates on where the part was or where it was coming from. An overall a Manager who had no idea why my car had been three weeks. As a manager if you see the same car everyday for three weeks wouldn't you stop and look into it! I am a single person with no other means of transportation, I made it clear that this was serious for me, however, I was the only one taking it seriously. I am embarrassed for this dealership - with many jeep locations within the Bergen County Area or with expedited shipping methods there is no reason why a customer should be without their car for 4 + weeks. .

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cj - 18 d 18 h ago

0

the dealer perform the recall with my hood latch on my dodge ram. Sherman dodge jeep in Skokie IL was the one w/o did it .there was nothing wrong with it before now that they did the recall my hood will not shut now I have to try more than 10 times with all my might to get my hood to shut everyting now. I 've tried to contact FCA on this can't get thru did on my friends phone now they say I should have gone back to dealer on it I DID AND I TOLD THEM ABOUT HOW HARD IT IS TO GET MY HOOD SHUT. AND NOW ITS TOO LATE FOR ANYTHING WASTHE LAST RESPONSE I GOT. Now what kind of company is FCA why did they turn a easy close hood into a hard to close one it's bullshit

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Ripped off in NJ - 25 d ago

0

I'm not sure why I'm bothering to post as the Board of Directors are a bunch of cowards who will not respond or acknowledge any criticism, it is easier for them to try to diffuse the situation and pass along comments to someone else to deal with.

Car's being held up for weeks for parts is ridiculous. Warranty parts ordered over 8 months ago now "lost" in the dealers system, prepaid oil changes being "lost" in the system, claims of routine maintenance when clearly a result of warranty parts gone bad, the who system is corrupt. They operate like a bunch of thieves and clearly haven't the spine to even attempt to defend their sleazy tactics.

Stay away from their products, their service, every and anything to do with this auto brand.

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cj - 18 d 18 h ago

I agree instead of standing behind their products they pass the buck along. you can't get service anymore cause they sell defective parts and the dealers do not want to mess with it cause they know it's defective and calling FCA customer care which I cannot call anymore because of their products. I thought I did the right thing buying parts ( trans) from dealer and Chrysler Corp or FCA and got nothing but problems excuses etc. now they won't let me call all I get is " GOODBYE" AND THE PHONE HANGS UP ON THEIR END.

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Dangerous to Drive - 23 d 16 h ago

0

I have a 2016 Jeep Grand Cherokee that had its first transmission replaced within 1 year of owning it. It has now had another 2 rebuilt transmissions and 5 valve body's put in. NOW On our way home from vacation we went to pass a semi and when we pressed on the gas the Jeep lost power at 74 mph on the interstate!! Very dangerous! It has been in the shop now and no one can tell me what is wrong. This issue could kill people and no one seems to be real concerned besides my family!

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cj - 18 d 18 h ago

0

I know the feeling. I bought a trans for my truck thru chrysler and was defective. even after getting dealer to say the trans is bad they still wouldn't cover it only o last day of warranty did they give a different one without a warranty cause they took the first one all the WAY to the last day of warranty and that one was defective I ended up putting another $1,300 of my own into getting it fixed. and now FCA customer care is blocking my calls all I get is " GOODBYE" AND THE PHONE HANGS UP from them when I try to call even my moms phone they've blocked. why?? FCA knows that their products and parts are defective and will not stand behind the or the dealers too know and they won't work on your car at least mine they won't . I feel both so mad and depressed cause I love my ram but now I can't get anything from FCA now they want me to drive a dangerous vehicle . this is not right and they should not be allowed to get away with it.

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Vickie and Ned Boutwell - 19 d 21 h ago

5

I have a 2006 pt cruiser with 500 thousand miles on it.other than normal stuff the car has been awesome,no major stuff and my granddaughter is driving it till she gets her own .just wanted yall to know I think it's a great car .

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Antoine Smith -S. Smith - 22 d 15 h ago

Dodge Driver

I bought a Durango 2015. Two year later i. Found a lake in my tail light. I went to the dealer ship they tell me i have too buy another on. It's 2020 i have pay 1400 hunder dollar when i have warranty should u have to pay when i have warranty on it

Brooklyn DODGE&CHRYSLER FLATBUSH IF YOU WANT POEPLE BUY YOUR CAR YOU NEED TO FIX THIS SO MANY DURANGO I SEE IN BROOKLYN WITH THE SAME PROBLEM YOU HAVE A RECALL

TO FIX IT AS A COMPANY YOU SHOULD. MAKE YOU CUSTOMER HAPPY. TO BUY YOU VEHICLES . I CANT RATED YOU YET I NEED THIS PROBLEM FIX. FIRST

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Disappointing - 27 d ago

0

I have to say that your dealership in Westbury, NY needs some adjustments. I leased a dodge from you in 2017 and have until August before my lease is up. Aside from being over priced for the lease the service has been horrible. From the original sales person to the front desk rep. You have an ez lease program which is useless unless you get another car from you. I emailed back and forth with someone from that location. I explained exactly what I wanted to do and we set up an appointment. When I go in for the appointment they tell me they don't do that service on the weekend. The front desk rep was extremely rude. I asked for a manager and was told to have a seat. I waited for almost 30 minutes before I was helped by a sales rep. The manager never came to speak to me. The sales rep was helpful but I will never lease or buy a car from you all ever again.

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Phil Rider - 29 d 17 h ago

0

Dont buy a jeep in Lewiston, I'd

My warranty issue wont be repaired for a year. Ridiculous. Wont be buying another vehicle there. Roger's Motors.

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Susan Pritchett - 30 d 20 h ago

0

I hae a 2018 jeep traikhawk. It uses oil and I was told and i have read if It gets low enough on oil it will just shut down no matter where you are at or how fast you are driving. I am NOT happy about this and i just keep getting the run around from jeep wave. This is VERY dangerous and i want some answers.

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Anonymous - 32 d 3 h ago

I have a 2009 Jeep Grand Cherokee with 133.000 miles and have been told the engine was put together with bolts that can stretch. I have a ticking in my engine and an oil leak. Have always been a Jeep fan. This is the worst product ever. Been told Chrysler will do nothing about their mistake.

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Highly Peeved - 33 d 4 h ago

0

I've owned Jeeps for several years, but will never own another one. I have a 2018 Jeep I bought brand new. I ended up stranded a couple Saturdays ago. I called the nearest Jeep dealer and was told they could not look at it at least for 4 or 5 days. I called a tow truck and took it to a near by shop. After diagnostic testing I was told the battery was shot. The Jeep is less than two years old. Testing, tow truck and battery came to nearly 350.00 I contacted Jeep customer Care and was told to send bill for reimbursement. I did so and was promptly told I could not be reimbursed because I did not take it to a Jeep dealer! When I tried to contact them and say I did contact the Jeep dealer and was told it could not be looked at for several days, I was told my case had been closed.

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YOU STINK - 37 d 21 h ago

0

I purchased my Jeep Wrangler on 02/01/20 and made the deal with $10K down with a Trade In. It is now 20 days later and my Credit Union has not received pay off for my Trade In. The Dealer is being rude and either leaving on hold, sent to VM or ignoring me. The Dealer is Champion Crysler Jeep Dodge Ram in Downey, CA. I was first told my trade in would be paid off in 4 -5 days, then 02/04 & 02/05, then 02/07, then 02/10, then 02/17 and now. At this point Customer Service is dead because now the Corporate Office cannot help me!!!!

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