My current 2014 Ram 1500 Big Horn is the third dodge truck i have owned over the last 30 years. My 1996 RAM ran for 327k miles and 2 transmissions. I have been a devout Dodge owner until this 2014 model. It has been in the shop for 3 days now trying to get the GPS repaired on the 8.4AN radio to no avail. Now i am being told the radio needs replaced at $2800. Have you read any blogs lately? There are a lot of them out there complaining about this radio. Your company even sent a service bulletin to the mechanic detailing the problem my unit was having. Obviously you know there is an issue but yet no recall. Guess i will be looking at Ford or Toyota for my next vehicle (very soon!)
Your company has a customer service attitude that needs to be reviewed. The best would be to be of service to the customer to secure future association or purchases. But not Chrysler, oh no. Rather than finding all of the facts and working toward a solution your people make every attempt to do anything to slow walk, divert attention, create a false perception, and snow ball people just keep Chrysler benefit funds. Our Father worked for The Chrysler Corporation his entire work life, retired, sub-contracted back, and then was let go in 2008 during the wonder years. He passed away this year and we have been climbing Mount Everest without oxygen and ropes in trying to determine the existence and payout of his benefit packages. The latest comments are that the benefits were paid to his deceased wife. How can this be?? She passed the year before No one there is interested in sorting this out, all they see is a headache and work. While any benefits not claimed or misplaced become company profit
I sincerely doubt that you will look into our situation or even enlist someone in the correct team members to ensure a satisfactory conclusion
Please tell me why this car will cut off while driving, This is a very serious matter, Chrysler need to have a recall before someone has an very serious accident due to the car cutting off while driving.