Information, reviews and public commentary for US companies

 

Chrysler Group LLC

Rating
0.741026
Web
http://www.chryslerllc.com
Related
Dodge
Address
1000 Chrysler Dr.
Auburn Hills, MI
48326
Contact
Sergio Marchionne
Role
CEO and Chairman
Phone
(248) 576-5741
Employees
51,623
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Anonymous - 13 h 16 m ago

I just bought a certified 2019 Dodge Ram 2500 diesel form John l Sullivan in yuba city, ca about 1hr from my city.I had the vehicle about 3 months now, I notice my roof and driver window molding started to deform. I took my truck out local dealer Chuck Patterson Chico, Ca to have them check it out. The service writer came out saw the issue, he said that item is not cover under factory warranty. I told him the truck had less than 20k miles how it is not, he said oh that item only only cover under 12 month 12k. So I ask him what does 3/36 stand for? He couldn't answer my questions.....smh. He said if you had purchased the vehicle from us we would have covered. I called the place where I purchased the vehicle to ask if the item is cover under warranty they couldn't answer my questions due to I have to drive a hour I didn't want to drive down there for nothing. I work for different brands of vehicle Honda, Nissan, Toyota and Hyundai I have never had to deal with such a bad warranty issue with vehicle less than 20k miles and cost me almost 50k.......Those item should be cover with no question ask especially deform not broken......never will I buy another vehicle from this company again until those problem are solve

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Richard Leighton @ rleighton10@yahoo.com - 1 d 27 s ago

5

I would like to tell you that my 2005 dodge caravan which I purchased new, and drove off the lot with 3 miles on it now has 317317. Still runs great. Everything is Original, engine, transmission, even starter. Only changed batteries, tires, alternator, power steering pump, and many oil changes! Best vehicle I ever owned How many people get this kind of mileage out of theirs?

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M.B. - 4 d ago

0

My local dealership will not remove my contact info from their records after requesting this on numerous times of calling them. I just called to talk to manager was told he wasn't available, asked to speak to assistant mgr, same answer so called corporate office & was told they don't deal with my problem & need to talk to my local dealership. I am totally upset with the whole damn company!!!

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Disappointed and shocked - 11 d 19 h ago

0

Seriously @Chrysler @ChryslerCares you gave me my car back after we specifically told you the car is unsafe and we do not want the car back!!! What are you waiting for? Are you waiting for my daughter to get killed before you listen to us?? Why don't you take the car and test drive it yourselves or better yet, put your loved one behind the wheel and see how confident you feel when the steering wheel locks up on you on the highway!! This is a serious problem! There were several attempts to fix the locking of the steering wheel and no success. You can't drive a vehicle if the steering wheel locks up on you randomly! This Jeep has left her in 3 to 4 unsafe situations!!! Please give her a new Jeep and use the Jeep that has only 9,400 miles on it and study it and try to figure out what the problem is so this way nobody can get hurt. #shameonyou

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S.H. - 4 d 19 h ago

0

I understand how going through same situation with my Dodge Journey my daughter is scared to ride and the car and so I'm I car is currently at shop only drive car twice when out the shop the first time just 4 day life span when same issue happened again and everything locked thank god I was not on highway. Paying money on a car that is unsafe and dodge repair doesn't care

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Anonymous - 7 d 3 h ago

Jeff Kommer was suppose to replace my 2005 Chrysler Pacifica due to their faulty subframe I still haven't got a different car or $2500 check to replace it ig I'll contact a attorney an get WAY MORE just thankful when motor dropped my family including my 2 yr old grandson was okay but I need car been walking over 6 months now president said he'd replace mine with a check Jeff Kommer still hasn't did what he was told tho an sent me my check

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Your Average Joe - 7 d 7 h ago

After reading reviews here and on Yelp, I have no idea how Chrysler/Dodge even STAYS in business. I've never owned a Chrysler/Dodge product but was recently interested in buying one. Most of the reviews I've read tells me to stay clear of C/D at all costs. But as usual, I bet the CEO and the higher echelons at corporate in Detroit are in a protected bubble and enjoying their martini with their $100 lunch, with zero regrets about selling SHIT PRODUCTS to consumers. How sad, but glad I've never had to experience the hell C/D customers had to go through. I trust my gut and it's telling me to go buy a TOYOTA. Success leaves clues and they're not #1 in the world because they run their ship like C/D - They're #1 because they DO NOT run their ship like C/D.

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SoDisappointed - 8 d ago

0

Company can not seem to locate the part to fix my Ram 1500 truck. The Dealer has had my Vehicle for 40 day and Chrysler won't even give me a rental car to cover for my inconvenience! Ridiculous, so much for American Quality-

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Jean Seley - 22 d ago

I don;t ll i've near your city and I don't drive anymore but will post this so people everywhere can read how this African American woman was treated by your company. This is unacceptable.

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AGMoore - 10 d 17 h ago

0

I'm a 63 year old black man living in Upstate NY Newburgh, NY and the service dept. employees were going to attack me at the dealership. Manager stood there and didn't reprimand them! One employee removed his shirt to fight and had to be restrained by two other employees! The police were called. My car has had nearly 10 safety Recalls!!! They are a racist dealership...no black employees to be seen there.

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Suzanne Bowser - 14 d 4 h ago

0

After buying 6 vehicles, you would think I would be a valued customer. My truck's check engine light is on. It's throwing a emissions leak code but because it's reading ok when they check the emissions, & ITS UNDER WARRANTY, they can't do anything? So, I just drive it with the check engine light on and can't tell if a bigger problem occurs? This will be the LAST vehicle I purchase from them.

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Be better fix your service dept - 15 d ago

0

I have bought 2 new Jeep wranglers in the past 4 years I love the product. My problem is with the service department at our local dealer Tim Short Jeep of Pikeville Ky. The first one I bought at Tim Shorts but after numerous service department issues I told the sales manager that as soon as I got it out of the shop I was getting rid of it that I don't want a vehicle I can't get serviced. I did just that. I drove it off the lot and went straight across the road and traded it for a new Toyota 4 runner. Then my daughter wanted a Jeep. I told her I would not buy another vehicle at Tim Shorts. We did get her a Jeep 4 hours away in Louisville. Now comes the frustrating part again. It had a caliper sticking so I called Tim Short service. They made us an appointment for 1:00 today to repair it. My daughter drives it there and they take it in and my wife picks my daughter up because I already knew she would sit there the rest of the day if we didn't pick it up. So 1 hour before closing we haven't heard from them so they go to pick it up only to find out they didn't have a caliper so nothing got done. Now they are saying bring it back next week. My daughter is driving a vehicle that the brakes are sticking on. To make things even worse they left my daughter standing while someone drove it back around but she had to go ask them 3 times was someone bringing it. My comments don't describe how bad this dealers service dept truly is. Someone at the corporate level needs to get involved here. Customer service should be a priority in my eyes. Without customers you don't need a service dept I guess.

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Vernon - 16 d ago

Can I get onwers manual on my 2001 Dodge ram truck 1500 5.2 L 4x2

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DM - 20 d 5 h ago

I am absolutely appalled at how the Norristown Chrysler Dodge treated Ms. Nancy Shell. Racially profiling someone is unacceptable, but to racially profile a woman who is disabled? Seriously? Ms. She'll deserves an apology and Norristown Chrysler should openly denounce racism and racial profiling, and apologize for doing so to Ms. Shelly.

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Very dissatisfied Owner - 102 d 15 h ago

0

I bought a 2005 dodge ram 1500 brand new . It has 130,000 miles and runs great except for stopping , the the brake pedal slowly drops to the floor and i have to pump it just to go to the floor again.I was told it was the ABS brake Modual . Come to find out chrysler STOPPED MAKING THAT PART!!!! Now i have a perfectly good truck that just sits. What the hell is going on ? Who does That???

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Anonymous - 22 d 22 h ago

They do because the owners are theDevil himself they Dont care or give a Shit about you or me.. believe me word of mouth is very powerful tell everyone you know to never buy their cars or trucks or jeeps or any style ever again

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Anonymous - 31 d 15 h ago

I have a 2016 RHD Jeep Wrangler Unlimited. I am a mail carrier and I am having all sorts of issues with my Jeep. When I have it checked to see what the issues are the code at the shop comes up as error, my engine light comes on, ABS light comes one.....gets reset, few days later same thing.... some times the next day it does not come on when I start it up. But here is my concern, my Jeep just dies as I am driving it....this can not happen!! This is very dangerous, I'm luck to get to the side of the road to get it in park to restart it... but what about next time... ami going to be splattered all over the highway!! I'm not the only one that has had this issue with jeeps... I paid over 30 thousand for this Jeep a few months ago, I can't afford to replace it for something else in a RHD..

Melissa

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Brandy B. - 30 d ago

0

I am just another poor customer that Chrysler has screwed over, but I'd like to offer some friendly advice. I am struggling with an Identical failure on my 2012 Chrysler 200 (It did exactly as yours did, stalled and lost all engine power, and power steering IN THE ROADWAY). That plus the other random weird electrical issues you describe sounds like the problem my car was diagnosed with, Faulty TIPM (Totally Integrated Power Module). Chrysler's vehicles have a notoriously horrible, and well known defect with this part, and have refused to recall ALMOST ALL of them, those few that they did were only after a lawsuit. If you have a few minutes I HIGHLY reccomend you check out this very informative article. It tells ALL about it, and lists most all known vehicles with the issue, and all of the strange issues it can cause. If this is what your up against.........I'm Very Sorry, me and thousands like you feel your pain. I guess the 20 people Chryslers' defective part has allegedly killed just aren't worth the cost of a recall......although they have no issue running to taxpayers like us to grab their sweet BAILOUT $$$.

Heres the article Anonymous - http://chryslerproblems.com/tipm/

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Anonymous - 22 d ago

O my God 20 people died because of their fucking greedy asses? Really?? Poor people. I bet it's the same issue I experience the other day I was driving with my two-year-old granddaughter in the car and I lost total control no spearing no no breaks I meant to say steering, and there was a traffic coming ongoing on my left side that I almost hit it like 30 miles an hour couldn't control it I thought I was dying because the car if it would've gone a few more inches off to the right it would've gone down a hill that's probably about a mile straight down and I would've died the Chrysler doesn't give a shit and I'll do them the way I understand there's 500,000 people waiting for this fucking part. It should be their fucking responsibility to make sure people that have giving them so much money for their cars to be guaranteed that they were safe how could they mass produce cars that are not safe for people to drive in the fucking Devils what the fuck? Greedy motherfuckers that's what they are but they're not even taking care of everybody they have the money they have the fucking money to give everybody a loaner car for as long as it takes maybe they'll make everybody in their warehouses hurry up and fix the fucking part for everybody to get their cars fixed. We should all start a website let's do that on Facebook let's all make people aware to never buy any more Chrysler jeeps or Chrysler automobiles put their asses out of business not giving a shit about our safety and see how they're going to fucking like it almost made me die with my granddaughter and they don't give a shit. Whoever wants to get a hold of me I can start a Facebook page whoever sees this get a hold of me At h a l o c h I x at a o l d o t c o m Everyone reading this and everyone posting how they're not taking care of them let's all go on my page that I'll create and we can all go on there and boycott anyone buying a car from them anymore until they stand behind their product they should be giving everyone rental cars so we can take care of our business every day why should we have to worry about their stupidity and I'm not helping us when we need it especially now when everyone's lost all their jobs and it's hard to get by their billionaires they don't give a shit they've screwed people for years. So everyone get a hold of meAnd I'm going to set up a page that says Chrysler screws everyone and doesn't give a shit. And then from there maybe we can all get together and go on TV like on Fox News and stayed our complaint of them not standing behind their product and not giving a shit if we die

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Anna - 22 d 32 s ago

I'm so glad you're bringing up this issue. I have the same problem in St. Louis what I understood is that there's 500,000 people waiting to get their jeep I think it's a fuel pump relay something or other recall done and Chrysler doesn't give a shit. I've called and I've called and all they do is tell us that they can give us a temporary fix at our local local dealership but it's not safe to drive even if they give us a temporary fix the Chrysler is going to allow dealerships to do until the parts come in. That is that some fucking shit why would they care to do a temporary fix not guaranteeing a person Would be safe. Now what the shit is that the Chrysler doesn't give a shit to do at least give everybody a car to use that works but has this issue with their car that they pay to them every damn month plus our taxes plus our car insurance they don't give a shit.

So who makes them rich we do buying cars from them and they don't give a shit to help us when we need it with their car being Dangerous to drive. I think that everybody should stop paying them as long as it takes to get that part let's see how they're gonna like it not having everybody pay them you're talking 500,000 people waiting for that part right now let's see how they're going to like it if we all Stop paying their asses. Are they going to compensate us for the taxes and the payments that we've done to them so far a while we've waited 10 months for this fucking part? I think everyone that's affected by this part not being given to them because they say that it's like because of the Covid it's being mass produced and they can't make enough of them fast enough bullshit they should've had all those parts ready inStock just in case something like this would've happened they know how many cars they sold. So I see everyone that's affected I think we should never pay them anymore and let's see what they're gonna do about it they're going to have to reverse our credit if it causes us to have bad credit they're gonna have to pay us back our 10 months that we paid themAnd they're going to have to pay our personal property tax portion of the car for the months to prorate what we've had to lose because of their stupid asses would they do that I don't think so. So how about we don't pay them at all let's see how big of a loss they're going to take and see if they like it

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RUPERT HITZIG - 22 d 8 s ago

1

I AM OUTRAGED AT THE WAY YOUR DEALERSHIP TREATED THIS AFRICAN AMERICAN WOMAN, AND I WAS ABOUT TO LOOK AT A NEW CAR,BUT WILL BE GOING NO WHERE NEAR YOUR DEALERS.

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Julia HIll - 22 d 6 h ago

0

Dear Mr. Marchionne,

I am writing to object to your Norristown dealership's treatment of Ms. Nancy Shell. I don't know what measures may have been taken to discipline the salesman, but I hope they were stern. Beginning with his suggestion that she ask her boyfriend to loan her money, losing the keys and finally calling the police demonstrate his callousness at best, and racism at worst.

I suspect car sales are a little slow. Chrysler should be going out of its way to treat all potential buyers with the greatest of care and compassion. That Ms. Shell is also handicapped, making it trebly hard to buy an appropriate vehicle, should have seen this dealership rolling out the red carpet.

She doesn't mention the dealership supervisor. I don't know whether this is because he/she was actually involved in these events or because he didn't know. Either way, it is a management and community FAIL. I recommend you personally send her a handwritten apology as well as publish one in the Norristown paper. Good luck turning this around. Pantsuit Nation on FB has a huge following.

Sincerely,

Julia Hill

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Roberta Anderson - 22 d 7 h ago

Is Norristown Chrysker-Dodge selling so many cars that they can afford to treat a customer in such a rude and unprofessional manner? And accuse her of taking the keys? And accuse her boyfriend of taking the keys? And calling the police when they had video and knew exactly what happened to the keys?

In any case, if the dealership does not retrieve the keys from the test drive immediately, guess who is at fault? Hint: IT'S NOT THE CUSTOMER. IT'S THE DEALERSHIP. When I test drove my current car, the dealer employee parks the car, not the customer. Why? It lowers liability and ensures that the dealership has keys in hands before the car is returned to its original parking spot. Easy-peasy.

Shame on that dealership. And a disabled customer too. Y'all have lost your minds and apparently your desire to be in business much longer. Choices, people. It's all about choices.

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An elderly white woman - 22 d 13 h ago

I am horrified that an elderly black woman is treated any differently than I would be! Shame on your company for allowing this kid and of racial profiling!!!

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Nancy - 23 d ago

0

Buying a car during Co vid 19 is not easy especially being an elder woman black and disabled. I was in a sedan and I wanted to get into a van since my walking had gotten worse. I may need my scooter full time. Anyway I go to the dealership with an approved bank loan and cash in hand to do test drive. I loved the car and took it for a test drive. Came back ready to make a deal .Gave the salesman back the keys and sat down to do the paperwork. My boyfriend stopped in to check on me at the dealership and left driving his own car.( he gets his car services there)We couldn't come to a final financing arrangements at the dealership but I was to return the next day to settle up with an extended loan arrangement, ( To add to this outrage the salesman asks me while couldn't I get my boyfriend to give me the extra 2,000 I needed to get the car. How dare he to presume I needed a man to help me purchased a vehicle when i came in there with my own approve bank financing )It was too late in the day to late to call the bank.I left a thousand dollar check deposit on the car. I then went home in my old car. The next day I received a call from the dealership asking me where was their car? Apparently the sales man had misplaced the keys and blamed me for taking them. Someone had stolen their 22,000 dollar car. But why would you think I would do it. I am an disabled, elder, black woman on a walker how am I going to run from the police . I am a retired teacher a celebrated artist. You have all my financial information and 1000.00 deposit check and a man on camera taking the car who I don't know You have all my bf info because he gets his car serviced there.. Then a few days later a. police detective calls me asking me what happened to the keys.was so an so angry I was being accused of something I didn't know anything about. They the car dealership didn't even apologize when they realize it couldn't have been me they even accused my bf even when it was clear their salesman who lost the keys because my bf drove off the lot in his own car. They have a man stealing the car on camera .Any way I went to another dealership where they treated me like a queen . I got a newer van at a good price. Just know there are some people with inclusion issues no matter how legitimate you are. Here's my new car with me in it. Here is the name of the dealership that treated me so badly: Since so many of you asked Boycott information https://www.norristownchryslerdodge.com/

I was treated like a queen at https://www.bergeysbuickgmc.com/

Norristown CDJR in Norristown, PA offers new and used Chrysler, Dodge, Jeep and Ram cars, trucks, and SUVs to our customers near King of Prussia. Visit us for sales, financing, service, and parts!

NORRISTOWNCHRYSLERDODGE.COM

Chrysler, Dodge, Jeep and Ram Dealer Norristown PA New & Used Cars for Sale near King of Prussia PA - Norristown CDJR

Norristown CDJR in Norristown, PA offers new

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