So how much time do you think is needed to adjust a recurring payment for 40 cents. Yes, 40 cents? Well, as it turns out HOURS with resolution. Not only Chrysler Capital is not capable of making adjustments themselves, their system couldn't even let me change it and noone knew why or how to fix it. And it gets worse; they deleted my recurring payment which has been going on for 2 years and they could not get it back. So they are asking me to redo all the paperwork over again.
So let's look at this again. I have always paid on-time with recurring payments, did not do anything wrong, the people at Chrysler Capital are incompetent and cannot fix their system on their side and the system is so broken that it does not allow me setup another recurring payment.
After they kept me on the phone for 2 hours and passed me around to different departments I ended up talking to someone called "Victoria" at the "Executive Office" who only says that I have to submit my pay stub from work and a letter to explain what happened so that they can evaluate if they can reimburse me for my wasted time. REALLY?
This is the worst experience I have ever had with any car manufacturer and I have been leasing cars for 25 years. I will never buy another car from Chrysler. If you value your time you would not either.
I hoped that I could talk to one the "executives" in the "executive office" instead of "Victoria". Of course that will never happen. But if they could only listen how incompetent their people are and how a customer could spend hours on the phone for 40 cents adjustment, then maybe someone who cared could make an attempt for better customer service.
What a shame.
I recently purchased a brand new 2018 Jeep Rubicon JL from Russell Westbrook Chrysler/Jeep/Dodge dealership in Van Nuys and instead of being happy I am very disgruntled and feel harassed by the lack of customer service I received from one of the employee's by the name "Andy." This guuy (Andy) was very rude and condescending he even argued with me in front of other customers at the front desk (very unprofessional). I felt so low and bullied. I am very uneasy with this harassment I received and want it investigated. (hidden) (hidden)
Hi, I just wanted to throw out an idea. I wondered if you created a jeep Cherokee with a drop down tailgate with the glass that goes up from the tailgate, like they used to in the early days, just how much more customers you could actually get. I personally think it would certainly widen your herizon in the market. You really never can tell what could happen by making just one simple difference, after all many of us have hit our heads on these raised rear doors! Wouldn't you agree?! Just a thought, sure would be nice to get some kind of incentive out of this, "if" it worked that is! I've had at least three ideas in my youth and dad was never around to contact someone for my ideas, I could of been rich today! Lol! Anyway, just a thought, I loved my 1996 Jeep Grand Cherokee Limited I owned a few years back, 4.0 straight six! "Love the Jeep"!
Since 2015 i have purchased 2 Jeep s. First one was a 2009 Patriot. While driving to a vacation destination in July of 2016,the transmission began to overheat and slow the Jeep. Which resulted in an accident. The second Jeep purchase was in Sept of 2016 ,that was a 2013 Compass. Only 79,000 miles on it, just this past week. .... the transmission went. Thank goodness we were close to home. Im very irritated and will never purchase a Jeep again. No recall???? Come on! What are the chances 2 jeeps in 3 years having transmission issues. Plz find a solution to whatever the issue is with these transmissions before someone gets killed. It could have very well been my family.
Wow, I had no idea your company had so many people upset with you, I thought my situation would cause a stir, I stand corrected. I purchased a 2018 300 from the Punta Gorda dealership in Florida, sale rep Robert Leininger - I traded in my 2017 dodge caravan, a good vehicle but didn't suit our needs as expected, I wanted 16K for my trade in , they only offered 12K I was going to walk - Rob gave a counter offer of $14K, which I agreed to with a handshake - caught up in the day of purchasing I didn't see the trade in value was 12K, when I phoned in to question what happened I was told there was no deal for $16K in place . Rob's handshake is meaningless and worthless. I'm a happy with the vehicle but not the treatment. The Gettel dealership swept it under the rug........but no me, I've contact the local news station, spread the word on social media [I have thousands of follwers] and also the BBB. I received an automated email asking me of my purchase experience and I gave a horrible rating - and I've not heard back - not sure how you manage to stay in business.
I have a 2018 Jeep Compass Latitude and it's only had it since April and it's been nothing but problems I took a rock to the windshield back in June and it's been over 3 months and just barely getting the windshield in it's hard to get a windshield for them then July 16th my radio stopped working so I went to the dealership a month later they finally put the new radio in and come to find out that when they hooked up the antenna to the radio the new radio start flickering so they put is temporary antenna in and they did some more tests they found out that the wiring harness for the antenna had melted
I will have to say I will never buy another dodge again and I will make sure that I tell everyone else not to buy one. We have bought a 2018 Dodge Journey that has 18 miles on it when we pulled off the lot in midland Texas Now with a little over 14000 miles my daughter is stuck without a vehicle due to the midland and Odessa Texas dealerships not being fully staffed to work on vehicles. We are being told it will take a month before they can place her car on the machine to find out what is wrong with it. When my daughter called me to tell me she was on the side of the road, I went to check on her and had the hood up and asked her to start the car so I can make sure she had transmission fluid the motor moved a good 2-3 inches to both sides. I do know that a motor should not move period. I got in the car and realized it would not go in drive but when you put in reverse it worked just fine. So I know it's the transmission. We took it to the midland dealership and they advised that they had no mechanics to work on transmissions so they referred us to take it to the Odessa dealership. Got there and that's when we are advised that it would be a month before they could even see what is wrong with it! Then advised that she would be without a car for at least a month. This car is still under warranty and should be covered and she should be given a car to drive until the car is fixed. But then we were told we would have to pay for a rental car ourselves. So we will have to pay the car payment that is due every month weather it's in the shop or not and then pay for a rental and if I have to move the car to another dealership I have to pay for a toll truck??? I believe it would be a lot cheaper just to give them the car back and go buy a Chevy or a ford at that.
My wife and I were looking for a safe reliable vehicle that was easy to get and out of because she had 2 strokes in Aug. of last year. We thought we had found the perfect car, A 2012 Dodge Charger SE V6 in red. We have driven less than 4000 miles in 3 1/2 months. Now it requires over a $1000 dollars in repairs We were told the only way we could get financed was to get an extended warranty. through Car Doc. We received the Car Doc Silver plan, we were never offered a loaner car, and now they would not cover what the policy say they would. I was going to buy a new challenger Hellcat, and a Dodge Quad cab pick up. Now I am looking at Chevrolet and Toyota. Very disappointed. We have a 2005 Sprinter from back when Mercedes had it. With 601,000 miles only major repair was a transmission at 428,000 miles, what a difference. I have always been a Dodge fan but this might be the end for me.
Went to get oil change on 9/14 had one more free one left and was told it was no longer good I had to use within 2 yrs(never was advised of this) so I pay. Purchased car in July 2016. On 9/15 went to go to work and had oil everywhere have pictures. About 2ft x 4ft spill. Went back to dealership they said everything was fine. Spoke to mr. Meany he could care less never apologized...but told me they were only human...really give me an e-mail address and I will send pics. After purchasing 6 cars from this dealer we are done no more Dodges! Last year we paid to have our other car diagnosed and they did not diagnose it right kept repairing same thing and left us with a unfixed car and 1200.00 bill. Some one needs to shut them down.
Dodge Dealer Jonesboro, Arkansas----Sent me a letter that mechanical coverage expired---need to obtain additional coverage---this letter was sent by Chris Fletcher President----I drove 130 miles to dealer to see about coverage that I bought when I purchased truck new---Lifetime Maximum Care Plan # 38361087 Vin # 3C6JR6CT6DG(hidden) RAM 1500----at dealer asked to talk to SERVICE MANAGER---he advised that he was busy go to front office-----talked to front office they sent me back to SERVICE MANAGER----he advised was too busy that he would take a phone # and call me when he had time. maybe----------THIS IS ONE HELL OF A WAY TO RUN A BUSINESS NIT WIT RETARD
Question regarding 2015 Durango. Did 2 recalls 2 months ago and bow I cannot move my car with any door open. If putting the car to D or R while having a door open the vehicle automatically stops and the gear lights blink. Is this a new feature?? If it is, it stinks. Love to know, thank you.
Just wanted to let your corporate office know. The treatment I experienced at your Jeep dealership service area. I bought a 2015 Jeep renagade on
7-30 and the comprehensor broke. Several of my friends have a Jeep, but after the treatment I received they are thinking of trading them in. I know my car was not a million dollars but I work hard to pay for it
My daughter Sarah fountain and mother Lynda Sanders.Was supposed to be approved on 2018 Chrysler compass on June 2018 only to repossessed by dealership.2 months later because contract was falsely approved by Chrysler dealership.in Morrow GA ..In process my mother Lynda Sanders .Having argument with crooked salesman .About returning her down payment causing my mom go into cardiac arrest at the dealership.congrats Chrysler having crooks represent ur products.
Thank you so much to Dodge and their amazing vehicles. I was just recently in an accident and tboned by another driver going over 60mph. I had 3 kids on the passenger side of the the vehicle where it was hit and the vehicle protected them. They came out of the accident with just seat belt issues and that's it. So now, I am looking for a new vehicle and I want it to be a Dodge. Thank you again for making such a safe vehicle.
Buyer be warned! I had no ide that a Headlamp bulb on a 2017 Jeep Cherokee would cost $252.00 and is not covered under the extended warranty. Wish I would have been told by the dealership, Harold Ziegler. Now, I guess I know what questions to ask. Why in the world would you make a car where a bulb would cost $252.00 to replace! Feeling screwed!
If it makes you feel any better, I spent $2,000 on a new water pump system just for them to tell me 3 weeks later that it wasn't the actual problem. I'm still out $2000. And I'm a college student. I do not have that kind of money just laying around.
My wife was involved in a terrible accident in her 2014 Durango. She was t-boned while driving down the highway. The car flipped and rolled. My wife and son both survived. I am so happy that this suv protected my family from any serious physical damage. I'm hoping to buy another one, however we are having insurance trouble and may need to settle on a lesser vehicle.
Dear Sergio Marchionne
I wrecked my dodge 1500 pickup yesterday morning at 5am I hit a 2000 pound bull at 65mph and walked away my truck is totalled but i walked away thank you and dodge your truck saved my life I don't have words to express my gratitude except im a dodge man for life i will own nothing else as long as i drive.
Your loyal customer
I took my 1994 Plymouth Grand Voyager LE 3.3L V6 to Meador Chrysler to have the serpentine belt replaced. I told the service adviser that there was a noise coming from somewhere around the serpentine belt and that I had seen on the Chrysler forums that Chrysler had a problem with the serpentine belts coming off in snow and rain, so he should look up the Chrysler TSB's for the belt coming off. I told the adviser that according to the Chrysler forums, Chrysler had never come up with a fix for the belt coming off, but that several belt companies made aftermarket fixes. I had to order the belt and wait for it to arrive. Several weeks went by and I did not hear back from the dealer. I called the service adviser and the belt had come in they had just failed to notify me. I made an appointment to have the belt replaced on a Thursday 8/30 and took the van to the dealership. The dealership called and said that the idler pulley was bad and that it would not be in until to next morning Friday 8/31. The service adviser called and said van was ready on Friday 8/31 at 2 pm. Went to pick up the van. As soon as my wife got in the van she noticed that they had broken the factory alarm reset button on the dash and had covered greasy footprints on both front carpet mats with courtesy paper mats. Apparently they unhooked the battery during service and the alarm set and went off when the door was opened. Trying to turn off the alarm they pushed so hard on the reset button they broke it. They did not tell us about breaking the alarm or the getting the mats greasy. On Monday 9/3 it rained and the belt came off while driving in heavy traffic. The car engine stalled and the van was not steerable. The van was disabled and undrivable in a very dangerous location with high speed traffic zooming past. I had to call and pay for a wrecker to tow the van back to the Meador Chrysler dealership. The wrecker took over an hour to arrive. On Tuesday 9/4 I expressed my dissatisfaction with the dealer's workmanship and lack of technical expertise and lack of regard for my and my families safety to the service adviser (Matt Hagee) and the Service manager (Scott Lyon) and dealer General Manager (John Gray). John Gray the General Manager told me I find another service place to use instead of Meador Chrysler. Fiat Chrysler America and all of their dealers suck. Meador Chrysler is a horrible dealership and FCA should think hard about letting a dealer like this represent them. The attitudes of the employees that work at this dealership show that they do not care about their customer's safety or satisfaction. I will never buy another Chrysler product and will advise everyone I know not to buy Chrysler also.
I left my home in Palm Desert, Ca on Sat 8/18, heading for NC in my 2018 Dodge Charger. At about 380 miles out in the Az mountains, it overheated and had to be towed to Chapman Auto Center in Payson, Az. They didn't work on it til 8/22 because other customers had appts. When I complained, they suggested I tow it 400
Miles to where I bought it. They found that the heads were warped. They ordered new ones and it took 5 days for them to arrive on 8/27. Again others had appts and they didn't install the new heads til 8/24. When I complained the service manager said they could push it outside and I could fix it myself. The new heads weren't the answer. Two cylinders have no compression so they said it needs a new engine. They tried to order it but Chrysler asks an ever increasing list of tests, photos, etc and won't send the new engine. I have called Chris repeatedly only to talk to a useless case worker who can't make any decisions. They won't let me talk to anyone higher in the company. I'm stuck here in Payson with no relief in sight and I don't know what to do. I'm renting a car and hotels and paying for bad food. I'm 76 years old and recovering from lung cancer surgery. I don't feel good and I want to leave. But I can't because of Chrysler.
Dodge is a joke. Why would you put a small air compressor in a car for your spare tire? It can't do anything but give you 10lbs of air.
I am the Managing director of MAXDB AUTO SERVICES AND ALLIED VENTURES LIMITED My name is Daniel Odianosen
In furtherance of business development and expansion, we looked at your companies profile and choose to enter into business partnership with you, Car business in Nigeria is a big ventures and by our analysis, there is a huge market for your product here in my country Nigeria.
MAXDB AUTO SERVICES AND ALLIED VENTURES LIMITED has over 9 year experiences in Auto sales and services we have integrity and we are very reliable, we admonish you to look into this proposal and give us reply as soon you can, so we can go ahead in preparation of the partnership
Thank for your anticipated co-operation
For: MAXDB AUTO SERVICES AND ALLIED VENTURES LIMITED
Engr D, Odianosen
Good day, I would like to start by saying I have been driving Chrysler vehicles since I was 18 years old. My/our most recent purchase is a 2017 Dodge Ram 1500 Hemi and I could not be more pleased with it. There was recall for the cruise control which I had booked, but 5 days prior to my appointment (2 wks ago) the truck when crazy with every warning and alarm going off and by the time we were pulling off the road the steering failed. The truck was towed and after jumping through some hoops I/we received excellence in customer from both Keith and Robert in the Service Dept at Dishman Dodge. The communication and explanation was clear and concise and they eased our burden by setting us up with a rental from Enterprise. Much to my surprise the rental process was equally as pleasant . I can't say enough about how we felt and appreciate the second to none excellence we received in customer care and satisfaction!
Just left Scranton Dodge Chrysler Jeep Dealership in Scranton,Pa . Have been having issues with my 2014 Grand Cherokee Limited with GPS/Radio/Clock since purchased new in April 2014 . Today the Radio was replaced at my expense to the tune of 843.02 ! the vehicle is babied and only has 36000 miles on it. I was initially informed it was covered under my extended warranty contract(Mopar Vehicle Protection #42403396). This is the second Jeep I have owned and will most likely be my last . I've dealt with all the recall issues but this was the icing on the cake! i know of other owners having the same Radio,etc problems and if this is the type of quality that caome with your vehicles, I'm sure I will be joined by others . I doubt that problem will even concern you,but you should be concerned about defects in your vehicles and address them !