Information, reviews and public commentary for US companies

 

Church's Chicken

Rating
0.685203
Web
http://www.churchs.com
Related
Cajan Operating Company
Address
980 Hammond Dr. Ne, Ste. 1100
Atlanta, GA
30328
Contact
Anthony Lavely
Role
EVP and CMO
Phone
(770) 350-3800
Fax
(770) 512-3920
Employees
5,000
Twitter IDs
@ChurchesChicken
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Daryl cross - 3 h 48 s ago

0

Just visited the store on south Dixie street in odessa Texas. I was told they were closed. It was 845pm. The entire store was outside smoking and cutting up. Fucking BULLSHIT!!! I will be talking to a district mgr and store manger tomorrow...

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Charlie Guy, Jr, - 10 h 50 m ago

0

On Monday May 20. 2019,I visited Church's Chicken at 5148 Old National Highway, College Park, GA 30349. The posted time for opening was 10:30 AM and yet the restaurant was not open. Patrons were lined up outside the restaurant waiting for someone to open. At 10:40 AM the restaurant finally opened. I was confronted by a petulant employee who took umbrage with me pointing out that my order was incorrect.. The employee was identified as merely Cashier #2. This employee unleashed the following vitriol "I don't need your attitude you can git your ass out of here". I was so chagrined that I simply left and wondered how someone like this woman was allowed to interact with clients.

Thanks in advance for your assistance.

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Lisa - 1 d 3 h ago

0

I was at your location in Stockbridge tonight at 7:00 pm and was told they were completely out of white chicken.... If that's all you make, how do you run out? I live in Ellenwood so it's a 20 min trip there that I wasted my gas and my time.... Hire better employees that cares about your company and their job

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MSS - 1 d 12 h ago

0

The location at 703 Main Street Los Lunas New Mexici... Is in such bad shape the floor needs sweeping .. staff need to be taught organization ...30 mins wait for a 12 Pkg order...crazy... Love churches dislocation ridiculous

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Anonymous - 2 d 5 h ago

0

Terrible customer service and would not substitute chicken. Had to wait 15 minutes. Cassie was AWFUL.

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Nikkei - 2 d 8 h ago

0

I went to 2 churches chicken restaurants here in Columbus ga. One on fort Benning road and the other on Buena vista road on Sunday may 19th.

On fort Benning road I asked the worker a question as i was at the drive through after she greeted me.... but then no reply and as i called for her a response she still did not say anything. So I go inside to see what was the reason and to also order my food. There were enough workers (6 or 7) and I was told that someone would help me but no one helped and I was the only customer at the counter. I left and went to the one on Buena vista road. I drove up to the speaker box but no one greeted me. So I back up and reapproached it and even called to the worker and did not get a response. So I just drove to the window and proceeded to order since no one was helping me at the service speaker. The employee then inform me that they did not have any chicken ready and it would be a 20 minute wait. ARE YOU SERIOUS!!! I drove off furiously obviously churches chicken does not want my business and if this is how the customer service is going to be like then I'll take my money and business elsewhere. This was totally unacceptable

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Jan Collins - 5 d 11 h ago

Could someone please tell me what is going on with the Church's 500 W Oak St, Conway, AR 72032. Is it closed of what? My email address is (hidden) Thank you Jan

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Alvin Lange - 7 d 8 h ago

5

Hi, I am trying to reach management or leadership at Church's Chicken - I received outstanding service today from Cannon (may be spelled incorrectly) at the Indianapolis location of 8975 E. Washington Street, Indianapolis, IN 46219, On what is one of the busiest days and times for you all, Cannon saw how distraught I was to have no hot sauce and he went above & beyond to satisfy my hot sauce needs. I not only want to acknowledge his outstanding customer service but I would love for you all to somehow acknowledge, honor, and reward such a great employee!

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Will & Nancy - 8 d 4 h ago

0

I took my mom to Church's & we both had coupons. It says one coupon per person. We'll when we ordered the lady said that she only can do one coupon & that if either me or my mom wanted to use the other coupon we have to have two different transactions. I said that's fine. So after she rang up the first one & I paid for it on a charge card. I gave her my second coupon & started to give her the same credit card & she said she couldn't use it because I already used that card on the first transaction that a different credit card needed to be used to complete the transaction. I've been to almost all fast food restaurants on the east coast with coupons with other people & never had an issue with two people using coupons on the same transaction. The coupon doesn't state that I have two use different credit cards or even separate transactions either.

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Rita Lorraine - 12 d 10 h ago

0

I visited Churches Chicken on Brainerd Rd. in Chattanooga (hidden), and I ordered the Number 1 - 2 pieces of dark meat with potatoes, a biscuit and a Sprite. THE FOOD WAS HORRIBLE. How in the name of God does a chicken place sell old and stale chicken during the lunch rush???? The chicken had been reheated so much the skin was two-tone, a nice golden brown and a burned looking brown in spots. The biscuit was HARD.. Please tell me who in the world wants a crystallized biscuit? Why would they drop something like that in my box. I was going to just be content with the mashed potatoes (which were actually delicious) and the Sprite, but unfortunately, someone forgot to add Sprite to the seltzer machine. I spent $6+ on this horrendous meal. When I called Churches, a manager named Nigel who sounded all of 18 years old was VERY RUDE to me. He acted as if I was trying to get extra food. Why would I want another meal of stale chicken, hard bread and seltzer water? Churches used to be the place to go for lunch. Now it's a joke!!!

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Josephine - 8 d 13 h ago

Ditto went to churches/ Tucson/ broadway local. Ordered a 22 dollar meal & had to pay extra for 6 biscuits! 25 piece chicken & thighs mix. 4pm afternoon. The biscuits were so hard ! The chicken breading was very dark (old oil) and tasteless.... like having a mouth full of Flour! I was so disappointed.. paid a total $$27.18 for s crappy meal. My mom loves this chicken. But today .awful... just awful...... you ruined our Mother's Day not to mention... customer service.. well... wasn't there!

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Dionne - 13 d 7 h ago

1

I visited store #5403 in Birmingham .tried to use dollar coupon for any size drink $1. Manager Charles told me I could not use coupon unless I buy combo. Why when combo comes with a drink. I purchased the 8pc chicken box. He then stated corporate told us to do so. Corporate needs to b mindful of who they put n position. Nasty attitude and NO professionalism every time u visit.coupon says nothing about buying a combo,limit 1 per person

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Candice Lively - 13 d 14 h ago

1

I went to Church's Chicken on Wesley Chapel today my day started off good I went there to get some lunch I was there waiting along with one other guest a lady by the time we were through speaking it was 10 minutes after the time Church's should have been open that should have been open at 10:30 the store did open until 10:40 the lady just looked at us while we were sitting outside she did not communicate with us and this was a manager now as a manager myself I was a manager at Zaxby's I was a manager at Sonic for four and a half years and I know that managers are supposed to run things accordingly now if your store says you're supposed to be open at 10:30 you be open at 10:30 now when we got inside we simply asked the lady why did she communicate with us she said it was her General manager's fault that she didn't have her money and everything ready well so now your general manager don't know how to run the store. that store is slow they never answer the drive-thru and I'm getting real sick and tired of having establishments in the area that I live as a paying customer and I cannot do or get what I'd like to have I'm paying you all my money so y'all need to fire this lady she's heavy set fair skin black lady with low cut hair a bob not even a bob it's a fade that's blond there was another lady in the back who was an employee and she told the manager that she could refuse service to me and the other lady Miss Kwon who was with me now I don't know if that's the how you guys run your business but all I know is that your business will eventually shut down because word of mouth is the best advertisement and if we can't get the service that we deserve to have my money will go elsewhere so I would appreciate if you did something about this

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dwpirkey - 14 d 5 h ago

0

I was in the Texarkana, Ark. store and it took 45 minutes to get served. They poured new grease on old and smoked us out...they put old cold chicken on the new fried tray then served it first...the girl could not work the register and had to call a friend...no manager.... slow...uncaring...

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Bobbie - 16 d 7 h ago

0

Everyone I go to the Church's locations in Slidell, LA and Gulfport, MS, no matter the time of day or for that matter any day of the week, they have NO SPICY WHITE CHICKEN! It is extremely frustrating, I do not like Popeyes Chicken but I'm forced to go there! I would like a reason why there is no spicy white chicken being cooked!

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Anonymous - 16 d 9 h ago

0

Everytime i come in the store at in lubbock on ave q and 6th its filthy where they cook trash on the floor.... bathroom and tables are nasty its late noon time when ive been there and it never fails the employees are rude and speak over u i went through the drive threw today on my lunch break at 144pm it was slow i ordered my food and waited and waited i had to go back to work cause it took forever for them to get my order to me and im on a point system at my job i had a friend come back for me and which they where barely getting my order ready at 221 pm this is unexceptable and you all need to get this store in shape before i call the city health inspectors and you get fined. I am expecting a responce to the poor service your store is giving.

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S.K.J. - 17 d 5 h ago

0

Extremely horrid service at this place! They take no responsibility for their actions. my mother likes white meat, I like the dark. They wanted to charge me $35.00 for the same price as a $22.00 meal, as advertised. When I asked for a manager, I got"Well you know, minimum wage went up, so did our prices!" So I said"can I get your corporate number?" He said" no. We're a privately owned place" quite upset, I recommend no one even bother. Horrible service never again. No!

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Justin - 18 d 11 h ago

0

The one off of Normandy in Jacksonville florida. Don't get me wrong the food is great but the service was so crappy. I think y'all need knew management an crew team. Customers coming in and crew members having an attitude towards them. Step it up church's. I know y'all can do better.

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Anonymous - 18 d 11 h ago

0

The location on Atlanta Hwy in Montgomery Al. needs to be closed down or you need new employees. It's by far the worse I've ever been to.. And I guess the employees decide what time they are closing.. Just so you know they close whenever they feel like it. 9:00 or maybe earlier.. Never going back there ever!!!

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Anonymous - 19 d ago

0

Is there such thing as a church's chicken with acceptable customer service

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Kathy - 20 d 4 h ago

0

I was at the location on 22nd Avenue south. Around 3:30 today i tried ordering the spicy tender combo the manger came to the drive thru window and stated i couldnt get it because the tenders needed 24 hours to marinate i then settled for original tenders and still waited for 20 minutes i missed my bus was late picking up my grandson from school it really just inconvenienced my whole day i was so disappointed with the service tho the cashier was very nice and helpful i will never go back

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Ms Kim - 20 d 18 h ago

0

Not sure what is going on at the location located at 4604 E.Broadway, North Little Rock, Arkansas. This location has been terrible for many months now running out of chicken before closing. They only carry dark meat which I hate! This location is very unkept the drive-thru speaker hasn't worked in forever, the grass is up to my knees . But lately this location has been closed more than open. Not sure what is going on here.

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Deanna Duran - 21 d 7 h ago

0

I went to the Churches in Pensacola. I gave them another opportunity to make it right, but I was dissatisfied once again. I had to wait 30 extra minutes for white meat only to get over cooked dried out chicken. Never going back to that location. The place always looks filthy behind the counter. Corporate needs to do a spot inspection to see what's going on.

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Lynn - 22 d 10 h ago

0

I don't understand why y'all chicken so high because it's not all that to be that high if y'all would lower y'all prices then y'all would probably get more business because them prices are outrageous.

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Anonymous - 23 d 5 h ago

I don't go out to eat often but stopped at Churches instead of Kentucky because of the size of the chicken at Churches.

I ordered a 3 piece mix with a biscuit and Fries for carry out. Arriving Home I was TOTALLY DISAPPOINTED By the Size of The Meal !

The Chicken looked like it came from Pigeon it was So Small ,The Fries came in A Baby Portion and the Jalepenos I payed extra for were the size of my Thumb Nail !

WHAT ON EARTH HAVE YOU DONE ?

I JUST CAN'T SAY WHAT I THINK OF CHURCHES ANYMORE!

I Guess when I Want Chicken I'll be Going To Kentucky even when their Chicken is Small ,it Now Is Bigger Than Church's!

I'm So Sorry To See Money Comes Before Satisfying Their Customers!!

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