Information, reviews and public commentary for US companies

 

Church's Chicken

Rating
0.663944
Web
http://www.churchs.com
Related
Cajan Operating Company
Address
980 Hammond Dr. Ne, Ste. 1100
Atlanta, GA
30328
Contact
Anthony Lavely
Role
EVP and CMO
Phone
(770) 350-3800
Fax
(770) 512-3920
Employees
5,000
Twitter IDs
@ChurchesChicken
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Unsatisfied - 2 d ago

0

I went to the location at 12350 Westheimer Road, Suite N Houston, TX 77077 at 8:50pm on a Wednesday night. As you see from the website the store does not close until 10:00pm. Well I am assuming they can make their own hours because they were no longer taking orders. I went up to the Drive Through and they turned off the lights in the store. I still see them in there and no one came to the speaker. So I drove off and came back around the front and guess what the lights were back on. Probably the worse customer service I have ever dealt with regarding a fast food restaurant. I think I was a little appalled. So I tried to call the store Thursday when they opened and to no surprise after calling a number of time no one answers the phone. I'm not sure how many complaints have to be made for some type of change but this is a little ridiculous. I read the press statement put out by CEO Joe Christina titled "on the Right Track for System-Wide Growth and Success" That was put out in September of 2017 and the only thing I can take from that is it was only words because Growth & Success would be the last words when describing Church's Chicken.

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Steve - 2 d 14 h ago

Steve I went to Church's Chicken and they gave me all gravy no mashed potatoes but maybe a scoop of mashed potatoes I talk to a manager and she said she's going to replace the whole order I went in there today to get it with the receipt like she said and they want to argue and fight instead of taking care of their customers

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POPEYE - 4 d 11 h ago

0

SAND CITY CALIF IS DIRTY DIRTY DIRTY. NO BATHROOMS, I'M CALLING THE HEALTH DEPARTMENT. I WILL NEVER EAT CHURCHS CHICKEN AGAIN.

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Johnny - 4 d 11 h ago

Love the chicken, but customer service is really bad, employees are not friendly, and they talk back to you, .

Restaurant fealthy, one employee on her break took her shoes of while customers were eating..

PS. All the restaurants need an upgrade badly. This locations are in gardena California..

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Raul - 5 d 18 h ago

0

Worst place to wait for chicken , no chicken ready

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KFC - 8 d 21 h ago

0

This church' chicken in Nashville tn. Dickerson road. Never change the grease, Iam black but chicken blacker then me?lobby always close? Mangers don't care. If it's open it's nasty? KFC now. They higher but it's worth it.

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Anonymous - 10 d 14 h ago

0

San Antonio churches chicken sucks! You can clearly see the old grease they use over and over again when you're in front of the counter watching them cook it. It's dark and brown skin is soggy and taste like old grease, horrible taste!! I will never and I will blast this on Facebook!!

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Libby Barden - 11 d 18 h ago

0

I could write a lengthy review about the Talladega, Alabama's Church's Chicken, but I think it would be best if you just ready the reviews on their Facebook Page. It is a mystery to me, and apparently to others as well, as to how they are allowed to remain open. Unfortunately, I had to give them a one-star just in order to give a review, they don't even deserve that one star. Please take the time to read the reviews on Facebook, here is a link to the Talladega Church's Chicken page: https://www.facebook.com/pg/Churchs-Chicken(hidden)97034/reviews/

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Julian Ramirez - 11 d 19 h ago

0

Hello my name is Julian Ramirez I am a disabled veteran 100% service-connected I just visited your Church's Chicken restaurant Hacienda Boulevard in La Puente California 9 1 7 4 4 I want to ask about the veteran discounts hey said it was only on item number one which I don't get because I get other items is this your policy if so please let me know so I can put it in the veteran newsletter which I am also the associate editor of so all our other Veterans will know of this special standards I would like to call back at 6 2 6 8 5 1 9 5 2 3 because it did not make sense to me thank you will be waiting to hear from you

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Jan Smith - 12 d ago

IT IS APPARENT FROM ALL OF THE REVIEWS THAT CHURCHS NEEDS TO WORK ON THEIR EMPLOYEES. THIS IS NOT MY FIRST BAD EXPERIENCE AT CHURCHS. I LIVE IN CONWAY AR AND WE ONLY HAVE 1 LOCATION HERE. I LOVE THE CHICKEN WHEN YOU CAN GET IT. YESTERDAY THEY HAD CHICKEN BUT NO OKRA OR MASHED POTATOES. I PLACED AN ORDER WAITING IN BACK FOR MY ORDER AFTER ABOUT 15-20 MINUTES THE YOUNG MAN CAME OUT TO MY CAR AND ASKED ME WHAT I HAD ORDERED. I TOLD HIM AND THAT IS WHEN I WAS INFORMED OUT OF MASHED POTATOES. I ASKED FOR A REFUND. WHY HE HAD TO RUN 2 CREDITS I DONT KNOW. FINALLY GOT REFUND. HE SHORTED ME 59 CENTS. AND I SPENT ABOUT 45 MINUTES WITH NO ORDER AND IT COST ME MY TIME AND A LITTLE MONEY. VERY POOR SERVICE

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Katonya Woods - 14 d 15 h ago

0

On Sept. 6, 2018, I visited your store located ion Hill and Reynolds in Toledo, Ohio. After I placed my order I asked the clerk if it would be a long wait the gentleman James B. said no not at all. I waited for 45 Minutes. I did not complain, I patiently waited with the other 13 customers although, no one expects to wait 45 minutes at Churches., At first, I thought maybe they were making new batches of chicken. When James handed me my order it was a box that had been sitting in their prep area for 10 minutes. I then asked if I could get a complimentary beverage for my wait. He told me no because then he would have to give everyone a drink. I did not argue. I came home and called another location on S. Byrne. I asked the person that answered if there was a number for the corporate office, HE told me it was on the internet. I told him I could not locate it and asked if he had the number available. He said to me " No, you need to get it off of the internet and I'm busy with customers." and hung up. Now to receive such horrible service at one location and then get such a rude response from a second, I will not patronize another of your establishments. So I waited minutes, received cold chicken, and was treated rudely by separate locations in one day. I am inclined to believe this is just how your establishments are run and it is in my opinion very poor customer service.

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Anonymous - 15 d 11 m ago

I visited one of your stores and was not satisfied at all which was in February I contacted you all again in June and I have not yet received a response I've been calling your customer service number and they keep saying someone's going to call you someone's going to call you and no one has called me my name is Shannon Reynolds and again I do have a case number on file

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Anonymous - 15 d 15 h ago

0

Dissatisfaction of service at churches on Cleveland ave and sylvan customers wait time is entirely too long and poor customer service skills and the food is never ready

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Tina Saner - 16 d ago

1

The Church's on 30 and Chapel Rd in Ft Worth in the Exxon Mobil store. Has the worst service. The food is either under cooked or burnt. Telling the Mgr. doesn't help either. I even told the guy at the drive thru and he yelled at me for getting my order wrong.

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Charla - 16 d 16 h ago

0

The Church's Chicken on Phelan in BMT. TX is dirty and they never have chicken ready at meal time. I was there today 8/5/18 @ 6:30pm and waited 15 mins to get up to the window only to be told it would be another 12 mins for chicken to be ready. There was only 3 cars at that time. They are the slowest service in BMT. My name is Charla West and my email is (hidden).

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Kobe - 20 d 14 h ago

0

I just came from the churches on south Lindbergh and the churches representative in there had the doors locked before 9:30, she was very disrespectful and apparently from her words "I'm out of a lot things" but apparently everything I wanted and picked out, she didn't have. Also she couldn't specificy what she didn't have and when I asked for a name she refused to give it to me. I have been in customer service for a long time, even if she was literally out of everything, if she wasn't doing anything she wasn't suppose to, she could've handled that better and not been on the cell phone repeatedly zoning In and out asking me what I want. I shouldn't have to go through this Everytime I want some chicken and it's not just this location y'all have bad customer service EVERYWHERE, I think ima have to be a Lees customer.

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Anonymous - 17 d 19 h ago

The lobby closes at 9pm for all stores. So, them being locked at 9:30 pm is warranted. They don't reopen them until 10:30 am.

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Anonymous - 18 d 23 h ago

0

Very slow at the whitehall location. The store manager fired someone through a text on Saturday without reason without even noticing a line at the counter or window. Left without ordering. Won't go again.

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Jenn - 18 d ago

0

I've been sitting in a min on two notch for a two p real deal and have been waiting for over 20 minutes.

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Tim - 20 d ago

0

Church's Chicken suck,won't replace your food when fucked it up.I will never eat their again.They need to get rid of the manager of this chicken place in Winston Salem,NC on 907 Waughtown St.

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TAMALA MOORE - 23 d 13 h ago

5

HELLO MY NAME IS TAMALA MOORE. I HAD A INTERVIEW ON THE 17TH OF AUGUST WITH THE GENERAL MANAGER OF THE STORE ON SYCAMORE VIEW ROAD. I WAS TOLD THAT I HAD THE JOB BUT WE WERE WAITING ON EMAILS TO BE SENT OUT IN REGARDS TO DIRECT DEPOSIT AN MORE INFORMATION. I WAS WONDERING WHEN I CAN EXPECT THOSE EMAILS SO I CAN START MY NEW CAREER AT CHURCHES. HOPE TO HEAR FROM YOU SOON. THANK YOU

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Anonymous - 20 d 3 h ago

They don't do direct deposit. At least not in the one that I used to work at.

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Felicia H. - 21 d 3 h ago

0

I went through the drive through at the Church's location on Effingham in Portsmouth on August 24, 2018. I realized they tried to charge me $66.96 for an order that was $6.69, I didn't notice until I checked my card account. Luckily, I used my prepaid card, it didn't have $66.96 on it but it took all the money on it. I went back having both the meal order receipt and the credit card receipt in hand they said they couldn't issue my refund, no one was there that could do it and asked me to come back when I live in Hampton 45 mins away. I tried again the following week their response "Oh you just missed her, let me call her and I've give her your number to call back" still no call back. So I called corporate on August 28, 2018, today is September 1,2018 and I haven't heard back from anyone... Case# GDVGW

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Karina - 21 d 8 h ago

5

I would like to compliment NANCY at the the Church's on C F Hawn in Dallas. She shows the the utmost customer service even when she's running the front counter and drive thru.

Great job NANCY!!!!!!!

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L.W. - 23 d 30 m ago

1

On Wednesday, August 29, 2018 I went through the drive through of Church's Chicken at the location on Desiard Street in Monroe, LA. I ordered the 8pc chicken and 3 peppers. When I reached the pickup window, the cashier accepted my payment and asked me to drive around to the door and that they would bring my order out. The time stamp on my receipt is 5:06 p.m. I did not receive my order until 5:36 p.m. Once I received my food, I asked her what took so long and she told me that they had to keep cooking chicken. I don't know if my order was forgotten or what but I am very upset with the customer service experience and the timeframe in which it took me to receive my order.

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