Information, reviews and public commentary for US companies

 

Citigroup Inc.

Rating
0.490842
Web
http://www.citigroup.com
Related
Citi Bank
Address
399 Park Ave.
New York, NY
10022
Contact
Vikram Pandit
Role
CEO and Director
Phone
(212) 559-1000
Employees
266,000
Twitter IDs
@Citigroup, @Citi
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Queen Csaritsa Malka - 10 d ago

0

E4

I was listening to a dog breeder telling how mongrels are always unpredictable in their behavior - they don't know which stain they should act like. This doesn't apply to us tho', we're not animals. Ain' dat so, Izzy?

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James - 10 d 7 h ago

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Citigroup has been known for hiring foreigners for professional and managerial positions despite the public outrage. Americans have been complaining for years on their discrimination by the bank which gives preference to foreigners most of whom do not qualify to perform the jobs they were hired for, like Tony Khairallah, a Lebanese national, a Senior Vice President, NAM Markets Client Onboarding senior , who has 6 years of experience in Customer Services, and who been living 6 years in US.

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Jon Smith - 10 d 8 h ago

1

Citigroup has been hiring foreigners in big quantities for the last 20 years, completely disregarding Americans who are usually more qualified than foreigners. The majority of these foreigners had temporary visas which did not stop the bank to hire them for professional and managerial positions, and by this openly insulting the intelligence of the American public. Indians, Pakistani, Arabs, Chinese have been flooding the bank for many years , and Citi keeps hiring them despite the public outrage including its employees. Americans have been complaining for years on their discrimination by the bank which gives preference to foreigners most of whom do not qualify to perform the jobs they were hired for. A new example of such anti-American behavior of the bank is hiring Tony Khairallah, as low-skilled Lebanese national, as a Senior Vice President, NAM Markets Client Onboarding senior group manager. To perform responsibilities of the Client On-Boarding manager in a global bank one should strong professional qualifications and proper experience. Tony Khairallah has just several years of experience in Customer Services and Operations Support and he only knows what the ISDA stands for. And he has been just 6 years in US.

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Gurvinder jaiswal - 16 d ago

If I have complained against city bank about my account which they is closed and either they have sent the check or put in my account. I do not have account other then fixed deposits and account is very old and I had left that place 30 years ago . I do not know how to recover my money from city bank as I never received a check and had no accounting which they could deposit.

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Anonymous - 18 d ago

Ooh my God, I have been experiencing the same problems.

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Anonymous - 22 d 9 h ago

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Looking at all of the other comments and reviews it look like posting my issue here is USELESS! Mr. Pandit, you have incompetent people working in your payment processing department! I have paid three accounts in full, you cashed the checks, and my accounts have not been credited. Did my $12,000 go into your pocket sir????

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GARY D BECK - 93 d ago

0

GARY BECK THINK TWICE BEFORE USING CITI CARDS

I TRAVEL EXTENSIVELY USING AMERICAN EXPRESS, DISOVER AND MC, FRANCE, ITALY, SPAIN , IRELAND , MOROCCO..NEVER A PROBLEM NO DECLINE USAGE...I GET citi mc, guess what first time my wife tries to use it, she goes 110 mile to dallas to shop at our other home, , DECLINED!! WHAT THE HECK IS PROBLEM WITH CITIBANK???? THEY TELL ME MY WIFE IS TRAVELLING, WELL DUH, ALL (MOST) PEOPLE TRAVEL WITH A CC... PERSONALLY , CITI GIVES ME THE ALGORYTHEM CREATES THE DECLINE..

BET MR. PANDIT WILL NOT TAKE THE TIME TO CALL ME ...HE PROBABLY DOES NOT CARE...LIKE HIS FRAUD PREVENTION GROUP, THEY GIVE CANNED ANSWERS... THIS WAS WHY I QUIT USING THE CARD 4 YRS AGO , GUESS YOU MUST CALL EVERY TIME YOU GO 10 MILES...

AMEX, DISCOVER NEVER BUG YOU TO CALL EVERY TIME YOU ARE 10 MILES FROM HOME.....

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Mclure Insurance - 26 d ago

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I agree with all these comments that Citibank is a sheet no good customer service and an educated, and insufficient to be helped and also charging too many fees and the worse is not telephone to communicate. i suggest don't ever use Citibank with your cash. insufficient to be help and over withdraw your cash. we need to put all these bad thing about the Bank and stop doing business hurting peoples.

DON'T DO BUSINESS WITH CITI BANK

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VERY DISAPPOINTED CHEATING SCHEME - 36 d 6 h ago

0

8/15/19

In June of 2018 my husband and I went to the sears store to purchase a refrigerator and we wanted to use our current citicard to make to the purchase. BUT the sears sales person insist that if we apply for a sears card there will be no interest charged for the full purchase $1002.00 (the total charge for the fridge), and we would just make our monthly minimum payment.

I setup bill pay on my bank account because I travel a lot and do not want to miss my payment.

On 8/15/2019 after returning from my travel, I received a sears bill in the mail. I opened it and noticed the there was interest charged. So I called immediately and spoke to Mr. Mark about the situation. He explained that not only was I charged for the last two months but I was also charged differed interest for the last years totaling 319.98 interests that are added to my total balance. I WAS VERY DISAPPOINTED BUT he could do nothing to resolve the situation.

So I was transferred to supervisor David (ID Bsrs13). But he refused to acknowledge that the sales rep did not disclosed all the facts and refused to reverse the interest charges.

on 8/16/19 I spoke to account managers Miss Valerie, Miss Sylvia and Miss both refused to address the matter and resolved the issues. SEARS SALES REP LIED TO US

This sears citi card company are cheating the American people by not disclosing all the fact and are lying to their customers to get them to sign up for there store credit card(claiming there is no interest charge for the total purchase but later start charging interest). This is their CHEATING SCHEME. Cfpb PLEASE HELP STOP THIS CHEATING. THANK YOU

Sincerely

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Anonymous - 39 d 8 h ago

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Dont ever get citi bank. They are no good

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Anonymous - 39 d 9 h ago

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Citi bank is a shitty bank. they took my 400 dollars. And said they dont see it ....i hope you guys rot in hail ...im so pissed right now

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Disappointed - 49 d 18 h ago

1

They rob you blinde say they will close your account with miscellaneous fraudulent charges that they automatically make . But they don't . TERRIBLE .never banking with them again

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Anonymous - 49 d ago

I would let you know about your punctuation and spelling errors but since you're blind you're never going to see this.

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A VERY DISSATISFIED CUSTOMER - 50 d ago

HORRIBLE HORRIBLE CUSTOMER SERVICE, I contacted my local branch at 94th & Westen and was told by the young lady who answered that I had to call another branch that had a manger to help me. When I asked if this branch had a manager she hung up on me. I called back at least a dozen times to only get another young lady who said that she took my name and number to give to the branch manager (who I now know was the first lady who answered the phone). So I waited for a call and NOTHING. I called back and spoke to a Jamar. He basically told me that they had to many customer to help me out over the phone. When I expressed how upset I was and asked for his manager-manger name, number & email address I was put on hold without even being told to hold on. I was on hold so long that someone picked up the phone. I told her I was waiting for the manager's-manager info and was put back on hold until 5:00. At 5:00 I was hung up on because now the branch is closed for the evening. Called customer service complaint line and was on hold forever and once I was able to speak with someone I felt like I was talking to the AIR!! How rude. I work for a bank and we would NEVER treat our customer this was. I am APPALLED!!! And guess what? Your calls are not monitored so they will continue to practice tis bad behavior. SHAME ON YOU CITIBANK!!!

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I just want to convey a message that - YOU ARE USELESS!! You provide the worst service and the worst experience!! You just couldn't help me setup a direct deposit with my new employer. That was a shame right. All I needed was just a supporting document or reference letter fax or any kind of prof or an email with my basic information for my employer to verify and then confirm the direct deposit. If you are not able to provide my basic information to myself then what's the use of you existing and serving your customers. On top of that you lose business and customer for which you don't even bother about. Since you failed to provide that I'm going to setup a direct deposit with my other bank. Again, you are so useless or worthless I'm surprised how I got hooked up with you for the past 5 years being a fool. I guess I'm the luckiest person ever who never actually got a chance to work you about anything. I just want to close my account with Citi. Imagine they don't even provide the reference number for the complaint which I just requested them to file. - 51 d 12 m ago

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I just want to convey a message that - YOU ARE USELESS!! You provide the worst service and the worst experience!! You just couldn't help me setup a direct deposit with my new employer. That was a shame right. All I needed was just a supporting document or reference letter fax or any kind of prof or an email with my basic information for my employer to verify and then confirm the direct deposit. If you are not able to provide my basic information to myself then what's the use of you existing and serving your customers. On top of that you lose business and customer for which you don't even bother about. Since you failed to provide that I'm going to setup a direct deposit with my other bank. Again, you are so useless or worthless I'm surprised how I got hooked up with you for the past 5 years being a fool. I guess I'm the luckiest person ever who never actually got a chance to work you about anything. I just want to close my account with Citi.

Imagine they don't even provide the reference number for the complaint which I just requested them to file.

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Anonymous - 51 d ago

Hi Citi back my name Eugenio A Suarez my acc Whit Citibank has a blocked over a month I have a a balance of $9.300 .48. I liked to contact someone with capability to resolve this matter

E A Suarez's

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Adam - 53 d 1 h ago

Be aware. You will not be protected with Citi bank. They don't care about there customer. I filed a Fraud dispute when I realized that the merchant is lying. They couldn't get money from a merchant because of the merchant closed account and no information from them. They closed the case and left me with all charges. Horrible bank. I will report them all around and even better news channels.

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Roger Horton - 59 d 5 h ago

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I ordered a dog kennel from Home Depot in Carson City, NV. Box came and I assembled the frame. 5 hrs. and it was fine. Then I unpacked the woven wire fence to install and found it had been returned by a previous customer and completely unusable. I contacted Home Depot by phone on 3 occasions and was assured a Mgr. would call me back. NO CALL! I sent a total of 7 emails with documents and pictures attached and sent letters via USPS with copies of the same documents. I filed a dispute with Citi Cards and after receiving only a copy of the invoice and shipper, from Home Depot, Citi Cards closed my dispute. I called customer service and also mailed corporate an 8 pound package of pictures, copies of emails and other evidence and also emailed (hidden). Citi acknowledged receipt of all ;my material but again closed my dispute. I again called customer service and followed with hard mail, USPS and email to Billing Disputes and so far not response. Beware, Citi Cards is not the same business I have been associated with for over 20 years.

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Alice bishop - 60 d 9 h ago

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(SPAM)

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Anonymous - 60 d 11 h ago

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There is no way to contact corporate by phone. I have been a customer since 1999, never late with a payment, and never paid just a minimum payment. I called on July 16th 2019 and spoke with Rami in customer service. I made a telephone payment of 100 dollars. Rami never posted the payment and I was charged a 25 dollar late fee. I called when I got the bill and got Rami. He was no help. I spoke to a supervisor who remove late fee, and now they say I missed the payment. Twenty years and a credit rating of 819. Do not use citi card and the government should investigate their business practices.

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B.A.W. - 66 d 13 h ago

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I have a Citi Double Cash card that I have had for probably 20 years or longer. I was charged a $25.00 overdraft fee because the Rep. said my bank declined my payment. I looked at my bank account and the payment never came to the bank and there was no return checks noted, I had more than enough money in my account to covered the payment. Plus I have overdraft protection as well. The Rep. said I gave them the wrong bank account number and that bank declined the payment. I use the same bank account every month and they have my bank account stored in their system. How could I give them a wrong account number? I have been with them probably 20 years and have never been late with a payment and I always pay my entire balance off at the end of the month if not before. I never get a late fee and I never have to pay a finance fee, until now. I AM DONE WITH THEM!!!i

They never make any money off of me because I always pay my bill off at the end of the month. I guess they do not need customers like that.

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Dr. Barry S. Ziegler - 63 d 4 h ago

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This is no surprise. I had a $27,500 card with no balance. My intent (following Citibank customer service advice) was to hold it and convert it to a Costco card when I rejoined.

So Citibank cancelled my card because I wasn't using it. When we rejoined Costco, Citibank issued new cards with a paltry $1,200 credit line. I called Citibank, talked with a manager who told me nothing could be done because that was Citibank's policy.

Citibank has a strongly anti-customer policy.

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Linda schultz - 62 d 5 h ago

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I hate citi bank have had them for 20 years pay all my business bill on time use daily well get this I cancelled a card a cause of fraud use got a citi cash card and because I took a no charge truly card was penalized 150.000 bonus points.. They are a crooked company not making any money off me and penalized me.. They suck and I an all over social media with them

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lauraaltman19@gmial.com - 77 d 4 h ago

0

Hello I opened a personal loan with CitiBank via an informational mail flyer I received in the mail in November 2018, I have already had a diamond preferred card with Citi for a while, and I needed to apply for a consolidation loan personal loan to payoff some debt. So since I didn't really have a problem with my Citi Mastercard, I looked into and applied for a personal loan through the mailer I received and got approved in November 2018. Ever since I got this personal loan I have had nothing but problems trying to make a payment as I have repeatedly the very poor customer service reps you have since I got the loan, I did not want my due date to be on the 1st of the month as this is when my rent is due, which obviously comes first before anything else, I was told at the beginning of the loan that it would be no problem that I could easily refinance my loan after 6 months. So when this time came I tried to refinance my loan, and was told very rudely that I could not refinance unless I had an actual bank account with Citi, which new rule came about in February 2019 after I originated my loan in November 2018. So unfortunately it has been very hard for me to make a payment since my due date as it remains on the first of every month, when my rent is due. Your customer service call centers are very rude and so are the so called supervisors that I get on the phone finally after waiting for over an hour and sometimes getting hung up on, it is like they don't even listen or care to what I am saying, like they reading off cue cards, and talking to me like I'm a robot, which I am not. I have over 30 years experience in customer service I have always based my customer service on "I treat People the way I would like to be treated" not talked to like a Robot. I have never ever seen such treatment especially of past credit customers like myself, who always made payments on time. Also I am not allowed to make a payment online, or my phone app as I do my credit card; I have to make my payment via your poor customer representative's or a branch which is very very inconvenient and I have a problem every time; and if I do it at a branch I have to write a personal check vs using My bank debt/credit card which is also ridiculous they should be able to take the payment as a credit and charge it to my Chase bank account which I have had for years. For a bank that is relatively known throughout the world, you have very poor treatment of your customers.

I would like my loan date to be changed to the middle of the month, that's all I wanted from the beginning of my loan. Here is my loan account number: (hidden).

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Josef - 82 d ago

0

Warst bank ever!There are no english speaking representative,you have to wait long time to speak with superviser.Finaly when you have chance to "speak"with representative-it's absolutely impossible to hear anithing because ofb loud music and other representatives conversation.2 days I'm trying to resolve my situation with this bank-unsuccesful.Terrible service and people in this bank

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Hey Josef - 82 d ago

You may want to brush up on your English. What is a warst?

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