Information, reviews and public commentary for US companies


Citigroup Inc.

Citi Bank
399 Park Ave.
New York, NY
Vikram Pandit
CEO and Director
(212) 559-1000
Twitter IDs
@Citigroup, @Citi
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Peter Rosenstein - 21 d 8 h ago


Call the number listed and it goes dead. no answer- will write about it as I am a journalist - a consumer rip-off in these days of COVID

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mavi - 20 d 14 h ago


Report those negligence to BBB/FTC/and Depatrment of Bank and Insurance

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Linda - 3 d 14 h ago


Citibank is the worst customer service ever. I have been with them for at least 20 years never had this before. You cannot talk to any Americans that speak clear English. What a disgrace - going to another bank since I cannot speak to an American.

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Tina - 1 d 15 h ago

There are so many complaints we could file a class action lawsuit.

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Anonymous - 16 d 14 h ago


Their bank is also being used for fradulent illegal international banking practices by either them or an imposter and Citibank doesn't give a damn.

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Anonymous - 1 d 9 h ago


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Concerned - 1 d 11 h ago

Since Citi has government contracts, have they stopped all project 1619, and critical race theory? If not why not? Law suits should follow if they have not. Your $700 billion contract can be voided.

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Tina - 1 d 15 h ago


Seeing so many other complaints maybe we should just file a class action law suit against them???????

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Bailey - 4 d 13 h ago

You sent me a contactless card I didn't ask for with new #'s. You transferred purchases from the old # to the new one, but not automatic withdrawals, and not from online accounts where card is registered like Walmart, Amazon so they have all been DECLINED!!!!!!!!!!

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BCM - 5 d 14 h ago


I have been trying since March 2020 to have reward points put back on my account that together with cash was going to be used for travel. Due to COVID the flight was cancelled, I received credit on the charge for the monies I paid but never received the points, 25,273. No one seems to be able to help. I was on live chat for over one hour to no avail. BUT LET MY BILL GO LATE AND CITI US RIGHT ON IT. bill is never time due to a mail forwarding problem.

I need answers..

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Anonymous - 6 d 12 h ago

To citibank. Really? QAnon? What will Citibank do next? Perhaps the kkk? How about the Nazi party? If you don't fire this person like yesterday you are insane.

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Trine Kristiansen Harvuot - 8 d 11 h ago


$5000 was fraudulently charged on my account in April , I am still trying to get my money back. I am a single parent, a school teacher and in the middle of a pandemic! I have been a customer for years and nothing! No help! No money! $5000 is a lot of money for a teacher!

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dbdata - 42 d 13 h ago


A stunningly incompetent company.

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AMS228 - 42 d 10 h ago


I couldn't agree with your more!

It doesn't seem as though there is anyone empowered or interested in helping customers.

Citibank's customer service is as bad or worse than anything I've encountered in my 30 year business career

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Anonymous - 9 d 48 s ago

I agree with this 100%!! Have had issues with a charge by citi on a card that was closed a year ago but charge was made in Mar of this year!! Because I can't see my closed account I am totally unaware anything going on and now I have a delinquent account turned over to collections! Hours today trying to correct and was rudely talked to and hung up on initially and 5 more attempts passed around w no resolution! I am more than frustrated! This is a huge ordeal needing to be corrected! No charge should be made on an account that is closed!! I will take my business elsewhere if I do not receive proper resolution tomorrow and I will be calling a local tv station for assistance with this kind of illegal actions!!

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Anonymous - 11 d 5 h ago

They have not responded to Jason Gelenis and his Qanon conspiracy site. He works for them.

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JACOB SAMMELL - 13 d 14 h ago






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Susan Wehrspann - 22 d 9 h ago


I cannot get my money out of savings account - 10 days no response. This is urgent!

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Andrew Hinkle - 15 d 7 h ago


Did you ever get a response ? I am able to access my money and have been calling for a week but to no avail.

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Anonymous - 69 d 13 h ago

citi bank is not very good bank in all areas of banking exspecially customers service , disputes they will take it off , but you have to watch they will put it back on in1 to 2 billing cycle . now with covid-19 it's so convenient for them to address your problems no matter how good of card hold you are they transfer you over & over to different departments citi bank is not a good bank to business with period

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Lone Ranger in Asia - 21 d ago


Credit card checking account - offered 5 years ago to me "free" for seniors especially regular social security payments that can be accessed internationally. Now, $30 a month and another $34 when this forced my account over the remaining balance. Thus I lose $64 a month of my precious SS - and I am over 75 with kids. They make it expensive to call from Asia - they should pay to hear a complaint. Often will solve online with Chat but then reverse their decision later with no warning - more fees for "overdrawing" - which they trigger.

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jamie fox - 21 d 14 h ago


called corporate office phone # .... phone line just goes silent?? Cannot reach anybody. Should not have that number displayed on website if I CANNOT REACH SOMEONE TO SPEAK TO!

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Anonymous - 30 d 4 h ago

Looks like it's unanimous that Citibank's customer service is unacceptable business. I just closed down my business with them and I absolutely will not ever do any kind of business with Citi again. It's sad when with all the technology they can't even email 1 document to you.

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M.S.RAO - 42 d 4 h ago



This country was built on rectangular lots,rectangular houses and straight roads for the first 300 hundred years.It became the greatest,wealthiest and most prosperous among all other countries in the world.Now the Americans do not construct any rectangular houses and build straight roads.I believe after my extensive research on this subject,that is the reason why there is increase in crime,divorces,drug abuse,,opioid deaths and other various social evils among American families.To bring back the greatness of this country again,they should adopt to their great grandparents method of building houses on a rectangular lots with straight roads.

The Japanese people rebuilt the city of Tokyo in the 1930s after the great earth quake in the old American way and are very successful.Many American corporations in the modern time are moving into bad luck buildings.These buildings are not rectangular but with zig-zag curves,round or odd shaped structures 'notably with bad luck buildings as their headquarters include big companies such as GM,BELL SOUTH,NATIONS BANK ETC.In my opinion if they move their corporate headquarters buildings to their old rectangular shaped buildings they will once again prosper in their businesses.

I do not know why in the modern time they have abandoned the old prosperous perfect architecture of rectangular buildings.I strongly believe that rectangular with rectangular picket fences lots with rectangular houses on straight roads will bring prosperity and success to all the American families.

Take a look at Pentagon built in 1943 as American military headquarters-- world war 2 ended in cold war,korean war,vietnam war,afghanistan war,iraq war and libyan war are all failures.Move the military headquarters in a rectangular building to win all future wars.

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BigJ9999 - 97 d 13 h ago


Citi never supports me as their customer in disputes. Simply put, I purchased theater tickets in October 2019, and the terms were that I would be refunded if the event was canceled. The event was canceled on March 13, 2020. I received an email from the merchant that I would receive a refund in 2-4 weeks. 5 weeks later, I had no refund and called the merchant, only to hear generic information such as "it should be to you any day now, we requested it over a month ago" and when pressed they repeatedly said "please don't dispute the charge with your credit card company". I immediately disputed the charge with Citi. Within a week, the merchant stated no refund would be forthcoming, and instead I would receive 120% of the purchase price on any new ticket within 12 months. I do not want that credit and the merchant would not change. I provided in my dispute with Citi, the original purchase terms, a copy of the email stating that I would receive a refund, and finally a copy of what the merchant stated was their NEW terms and conditions implemented AFTER Covid, and AFTER the event was canceled. In any legal proceeding or contract law 101, both parties to an agreement must abide by the terms and conditions agreed to at the time of signing. Neither party may change these terms unilaterally. That is exactly what the merchant is doing. I am now in my 3rd round of dispute with Citi, and they continue to look at the NEW terms and conditions and point out that it states no refunds will be issued. I am not sure if they cannot read or simply gloss over the facts, but it is the 2nd time in my experience that Citi has failed to back me on items purchased and never received. I will be canceling this card, never to do business with Citi again.

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Sunny - 42 d 5 h ago


I have had the same experience. Citibank did get the money from the vendor from the dispute; a total of $26,000 for a trip not taken and they have not returned the money to me. Over several months I have been working the credit down, but this is terrible behavior from a supposedly reputable bank. They have collected monies owed to me and are just holding it. Apparently they needed an interest free loan and took it without asking my permission. Shame on them. I also get a story that I will get a check in 5 to 10 business days, but those days never arrive.

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