Information, reviews and public commentary for US companies

 

Citigroup Inc.

Rating
0.517787
Web
http://www.citigroup.com
Related
Citi Bank
Address
399 Park Ave.
New York, NY
10022
Contact
Vikram Pandit
Role
CEO and Director
Phone
(212) 559-1000
Employees
266,000
Twitter IDs
@Citigroup, @Citi
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Tiger - 1 d 11 h ago

0

Yes, Citibank is terrible. Employees don't know what they are doing. I had to change my credit card twice because the employee forgot to remove the link between a fraudulently opened account and my account and someone who used my credit card number fraudulently could use it again. I complained and asked a letter to confirm that the link with this fraudulently opened account in fact was removed. The employee said no because there was no "form letter" which would match my request!!! Also, employees repeatedly said that no amount would be charged to me. But money is not the only issue. I needed to spend lots of time to clear the situation, such as to spend time speaking with Citi employees (you know how much time we need to spend for this), change auto-payment arrangements, and other chores. Citi also requested me to download 3 sets of 6 page documents and sign and return. I had to pay to print pages. Employee insisted that printing is free at public libraries. Not in NYC. Unfortunately, I also had to pay extra for MTA subway card as the auto-payment failed because I needed to change credit card twice in a short period of time. And, last month, the monthly statement which I requested (with reasons) came in an open envelop, i.e. the envelop was not sealed. Bank and employees do not have concern with customers at all. It mails the statement in an open envelop!!!

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VALERIE - 5 d 18 h ago

0

THE WORST CARD EVER I GOT CITI BANK DOUBLE CASH PAID MY BILL ON TIME AND BEFORE TIME. THEY ALLOCATED ME

4,000.00 AND THEN TAKE THE 2,000.00 AWAY!!! FOR WHAT REASON I CAN SEE IF I WAS DELIQUINT ON MY PAYMENT. HOWEVER I PAID

BEFORE TIME ON EVERY PAYMENT HOW IS THAT POSSIBLE!!! YOU BASE YOUR FINANAICAL RELATIONSHIP BY PAYING ON TIME!!

THEY LITERRALY STOLE MONEY OUT OF MY ACCOUNT AFTER THEY APPRVOVED ME TE 4,000.00 AND THEN THREE MONTHS LATER

TOOK THE MONEY OUT OF MY CARD THEY ARE A BUNCH OF THIEVES!!! RUN FOR YOUR LIFE FROM THESE PEOPLE!!!

Virus-free. www.avg.com

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Carmen - 3 d 19 h ago

0

Citibank has nothing but idiots working for them. You would think a company as large as Citibank would invest time and training for their associates that man the phones; personable assocs, knowledgeable, and assocs that don't go silent when you ask a question. They each have a different response to the same questions. RUN, DON'T WALK AWAY FROM CITIBANK!!

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GARY D BECK - 4 d 8 h ago

0

GARY BECK THINK TWICE BEFORE USING CITI CARDS

I TRAVEL EXTENSIVELY USING AMERICAN EXPRESS, DISOVER AND MC, FRANCE, ITALY, SPAIN , IRELAND , MOROCCO..NEVER A PROBLEM NO DECLINE USAGE...I GET citi mc, guess what first time my wife tries to use it, she goes 110 mile to dallas to shop at our other home, , DECLINED!! WHAT THE HECK IS PROBLEM WITH CITIBANK???? THEY TELL ME MY WIFE IS TRAVELLING, WELL DUH, ALL (MOST) PEOPLE TRAVEL WITH A CC... PERSONALLY , CITI GIVES ME THE ALGORYTHEM CREATES THE DECLINE..

BET MR. PANDIT WILL NOT TAKE THE TIME TO CALL ME ...HE PROBABLY DOES NOT CARE...LIKE HIS FRAUD PREVENTION GROUP, THEY GIVE CANNED ANSWERS... THIS WAS WHY I QUIT USING THE CARD 4 YRS AGO , GUESS YOU MUST CALL EVERY TIME YOU GO 10 MILES...

AMEX, DISCOVER NEVER BUG YOU TO CALL EVERY TIME YOU ARE 10 MILES FROM HOME.....

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Mariana - 7 d ago

0

To whom it may concern, I hope you will be able to assist me with my matter. I advertise my wedding ring on OLX and Gumtree as I got divorced last year and been through hell with my divorced and decided it was time to sell my wedding ring. This lady contact me, her name is Abigial Scott and she done a payment through Citibank on Thursday, 13th June 2019 and on the proof they mentioned that I need to send them verification of the waybill/shipment to the buyer. I send all the information through to Citibank to the email that was provide on the proof of payment on Friday, 14th June 2019 as they said as soon as the verification is done that the payment will be released into my account. (see email of proof from the bank under the attachment that say evidence) No we already on Tuesday, 18th June 2019 and NO PAYMENT RECEIVED into my account. I have also send numerous emails to Citibank and until now I have not received any response except one where they received the verification from me. This is a fraud situation as she is gone with my wedding ring and NO PAYMENT has been made. Kind Regards Mariana Smith

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Anonymous - 101 d ago

0

Do not use the Citibank they do not care about you they're all about the bottom line their customer service good luck getting anything accomplished in less than eight hours on the telephone I have a city account in the United States and two in Rosarita Mexico With Banamex their Mexican affiliate well they had a max got closedown now to make it to the United States and close my other account these people have no idea what they're doing they will make you wait a month for a replacement card when you're outside of the country

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Horrible - 33 d 11 h ago

Has anyone ever thought about going public to 20/20 or 60 minutes

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Angry voice in the wilderness - 10 d ago

Yes worst customer service and least knowledgeable employees ever.

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Larry Burks - 11 d 17 h ago

0

worst customer service ever. i applied for a credit card to take advantage of the 50.00 statement credit. the catch was you had to use the credit card on Expedia's website. i did that, but the transaction didn't show up as an Expedia transaction, but an Enterprise transaction. anyone in their right mind knows that EXPEDIA is the host website for rental companies. i sent in all the information to the fax machine provided by customer service, i have spoken with several representatives, one supervisors and this simple situation is still not solved. they need to hire some americans who are able to articulate a bit better, the language barrier is present.

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Djufri - 13 d 7 h ago

1

Djufri Hartungi

I have some accounts in Citibank Indonesia - Jakarta.

I want to complain about the service of Citibank Indonesia that make their customers uncomfortable.

1. The call center only open from 7 am to 10 pm, while another international and local banks operated in Indonesia , their call center work for 24 hours.

2. If I call during the service hours, I have to wait long time, while my phone cost should be borne to me. It took 8 minutes only to inform the call center that I will go overseas for certain dates. Frustrating!

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Marlene Wasserman - 18 d 17 h ago

0

I am beyond upset!!!!! My husband died five years ago. Before he died my brother-in-law became power of attorney and I put our money in a trust. A few months ago I received a Fed Ex letter I had to go to the bank and bring a copy. I did!!! You then proceeded to close my account even though I brought in the documents, not ONCE but TWICE. I never in my life have been treated so shabbily by a bank. To add insult to injury all my bills go through that account and my paycheck which cannot be processed. Not only was I crying and upset, I just had breast cancer and this is such an added stress. I have never been so UPSET about a banking snaffu in my life. I want my account reinstated immediately!!!! This is the worst customer service ever. AND.....I cannot understand many young people I speak with due to their heavy accents. When one is upset it is hard to deal with people out of this country. I want to remove my money from Citibank, and have the IDIOT who closed my account reprimanded in some way. The right hand does not know what the left hand is doing. Sorry to be so negative but this was beyond upsetting. It is still closed!!!!! And for no reason. What an inconvenience. What are you willing to do for me to make me feel somewhat rewarded for all this trouble!!!!!!!

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disgruntle customer - 19 d 18 h ago

left your desk not happy and I said that I would not come back into this branch to follow up. You have yet to follow up. I am considering closing my accounts. Because of the way you are handling me as a customer was less than my expectation of how a bank should treat a customer. You have wasted Citibank time by opening my accounts and my time by opening an account with you as my rep. If I were your boss and I received this kind of survey on an employee. I would have to terminate you. Every time I contact the credit card department nobody even seems to know that I requested an appeal nor do they have the additional document showing ownership of two property deed that I own free and clear value 500k plus 4 vacant lots in spring hill Florida. who is getting my papers?

Again today I contacted the branch by phone the branch at 1824 Alton Rd Miami Beach. The branch picked up and I asked to speak with the supervisor because Carlos is still not any help. The branch said hold on then the phone goes again to customer service 800 number. I hang up and call again this time no one at the branch picks up. This is not the first time I witnessed this from outside where I made the call and they again say that everyone at the branch is busy helping customers. I walk in there is no one in the branch but 5 people that work there doing nothing and no customers. At this point I'm done so I closed both my accounts both personal and business. This is due to the customer service. Even now that I am speaking with customer service she does not have access to various emails. She was willing to register a complain but at this point that is not good enough, I want a hard copy trail of my complaint to reach the right people.

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Kevin Schumacher (Citi - Feel Free to Call) - 31 d 18 h ago

0

I have been trying to pay a bill on and off (I have job), it is NOT past due, for three days now. The customer service representatives know nothing and are not willing to help. I asked to speak with a manager but that was out of the question. I contacted the corporate office but those individuals just don't have time to speak to me.

I would like to pay by phone because I am paying a cooperate card that I accidentally used for personal use. Attempting to do it on-line did not work either. The only way I can do this is to provide them with my bank account and routing number. In addition to that they want to charge me $15 just to make the payment - again, it's not past due!

I bet if I let it go past due they would contact me and say something to the affect "if you take care of this now we'll wave the past due charge and everything will be fine."

My personal bill last month was paid in full which was ~35,000. But here I am trying to pay this $130 payment and they just won't do it unless I pay an additional $15 (over 10% of the bill) UNBELIEVABLE!! I will cancel my personal Citi Bank card later today.

I am so thankful that I didn't lose this card while abroad and need Citi Bank's help with anything - there's no doubt I wouldn't have received any help unless I sent them money first of course.

The Corporate Committee, CEO and on down, either set this as a business strategy (hey! let's charge people for paying their bills before they're due. That will help to offset our losses from the folks who default on the payments) or they're out of tune with their customer service or simply don't care. However, if I were one of the Board Directors and have read this note I would be looking very forward to the next Board Meeting.

I will use another one of my personal credit cards for all future business needs.

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TULIO CARDONA - 45 d 17 h ago

0

worst bank that I have ever dealt with. Made a $1500 cash deposit on a CA atm and did not get get credit for it and after 2 weeks got credit for about half of the money only. I have called all the way up to the executive offices and no one calls me back. Managers are hardly ever at the branch , tellers are awesome but they don't have the authority to do anything. I have business and personal accounts there and I AM CLOSING ALL MY ACCOUNTS , Tulio Cardona.

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Angela Wright - 32 d 15 h ago

0

We are having a similar issue with not being able to speak with anyone with authorization. Would you be willing to share the number you receive for the executive offices?

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Lynn Williams - 35 d 13 h ago

1

I have a $50,000 CD coming due 5/29/19. I went to my local bank and requested when becomes due to have proceeds put into savings account that has another $60,000 plus and I have a checking account at same branch. Told me I had to come in on 29th. I wanted to be out of state offered to sign any document requesting close out of CD. They refused, couldn't advise what rate would be and advised I stated I could get 3% at Credit union. Refused to offer any help except penalty. I have had to change plans and on 29th I will close my accounts which I have held for years. Why this type of service??? Told if not in bank within grace period of 7 days my $$$ would be reinvested. Wasn't told this when you took my $50,000. You appear that you want to take over for being king of bad service from Wells Fargo. I will be at Long Beach branch on 5/29 to close out accounts.

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Diana George - 48 d 10 h ago

0

I recently was approved for a $200.00 secured Citi credit card in March and never received the card. I called back and reported this to have another card sent to me and never received that one either. I have been on the phone with every representative in the Citibank company they refuse to send me another card or give me my money back,. I am definitely not doing any further business with this company and I will be seeking legal counsel.

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Kaylia Truman - 48 d 21 h ago

0

I am having the same issue. I am very pissed. They have had my money for 2.5 months now and are telling me they can't give me back my deposit for another month. It's absolutely ridiculous

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Disappointed diva - 52 d 9 h ago

0

I was paying my Citibank Mastercard yesterday and I realized my available balance was not going down even though I never use this credit card. I asked to speak to a representative and I was told that my account has been penalized for 2 late payments. I was in the hospital for one missed payment and out of the country for the second! I was never told by Citibank Mastercard that I was being penalized and charged all of these extra charges on my account every month. The penalty was taken away but they won't reimburse the charges for the penalties!

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dan / palm springs - 53 d 12 h ago

1

Citi Bank Palm springs ca! this happened today and once before -- Went to cash a $ 80.00 check written to me by a friend that banks with Citi Bank for over 26 years.... As i was cashing the check...the teller / then the GM of bank asked me for the following ; My address; I explained to both its on my Drivrs lic#.. Phone numbers; Which I gave Emplyment ; Which i gave Adreess of employer ; Which i didnnt give -- Then they asked for Social Security number; I state I would not -- its illegal... THEY STATED , its a Citi Bank rule! They stated ; if tyou dont give us your SS# , we wont cash the check... so i verbally gave them a false SS # .... They had me give them this personal verbal info / not in writting but aloud in front of customers... Citi Bank....this black mail way and chargin close to 10% to cash a check is only dont thru CITI BANKS !!! Wont ever deal with them again!

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Anonymous - 116 d 19 h ago

0

I want to know how to file a lawsuit with The CEO of Citibank...

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Pennie Edberg - 95 d 15 h ago

0

CitiBank is so corrupt, they get fined for their corrupt policies but yet the consumer sees no benefits, just play bully!.

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S....... - 79 d 11 h ago

There should be no curruption in banks ....something is wrong.... Consumer affairs...file.

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Bill - 56 d 18 h ago

2

I need the address to deliver a claim against Citi Card Services.

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Hudson Millwork - 59 d 16 h ago

they refuse to help! I keep trying to get my account issue fixed and I have a larger than average account... they tell me they can not help and one guy asked why I'm even using citi in the first place! can you believe they do not care if they lose big clients!!! I'm shocked, go to chase!!!! they never pull this and customer service is light years ahead

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