I dropped my Citi American Express credit cards in May of this year when Costco went to VISA. When I received my statement from April, it had the $95.00 renewal included. I sent a check for the amount charged in full except for the renewal fee and wrote on it that I was dropping their cards. Citi wrote me back and said I needed to send a letter which I did stating I no longer wanted the cards.
Since then I received new cards which I destroyed and have received a statement each month with interest charged to me for the $95.00 I did not pay. Weekly I have received phone messages telling me to call Citi. When I called, I spoke with some person from I country that I could hardly understand the accent. He said he would take care of it and never has. The calls continued and statements received. Twice I have written the CEO in New York to no avail as there is still a damaging report on my credit.
I have had two dealings with Citi and both have been terrible. No credibility in this bank and a whole bunch of people that do not care.
I am a Citibank customer and I would actually like to write a hard copy letter to a reasonably senior manager of the Asia Pacific region to request further information about changes to Citibank's fee structure. However, as seems quite common with many large corporations, contact information is very hard to come by. I am asked to call 'client service' which invariably entails poor quality phone lines (China <> Hong Kong), often issues of 'thinking' vis a vis western (UK) thinking and Chinese thinking which are markedly different, and repeating details to more than one person because low-level workers answer the phones in the first instastance. Writing is much more efficient as long as you write a good letter. And then there's the expense of the call.
To "maintain the public's trust by constantly adhering to the highest ethical standards" (https://www.citigroup.com/citi/investor/quarterly/2016/annual-report/) may I suggest that Citigroup publish the full information that their customers or others may need to efficiently and effectively make enquiries.
I currently have two accounts with this corporation currently 16,500 dollars and was about to make a 50,000! Deposit I am here at the church ave branch 885 I have waited for an hour to receive service I had to chase away ticket agents refill the parking meter to avoid a ticket after my long wait at about 1230 the branch manager came out and started to address customers completely over looking me waiting in the waiting area I asked her is she handling people in accordance to the list for customers waiting to be served she said no because she is not opening new accounts at this time I said okay no problem but how is it you have a system in place to sign to be serviced and I am only here to get bank statements to be printed she gave me a look and said because that is what I am doing I asked where is the manager because this is not how things should be done she replied and said I am speaking to the manager I don't see how any business feel this is the correct way to handle customers at any level I am not being paid to wait here I am here to handle business and if this how business is taken care at this location I think I can go over to capital one since they are offering better interest rates as it currently stands I seriously hope to hear a response for a situation like this
Impossible to get through to services on the phone or computer. I want a local address.
Waited on hold for over 30 minutes and gave up.....terrible service.