Information, reviews and public commentary for US companies


Citigroup Inc.

Citi Bank
399 Park Ave.
New York, NY
Vikram Pandit
CEO and Director
(212) 559-1000
Twitter IDs
@Citigroup, @Citi
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Allan Provost - 7 d 8 s ago


Citi Bank has the worst "Contact us" number ever put on the back of a credit card. The voice prompt immediately starts yacking away, tellling you your balance, recent payment, credit limit, etc. when you called for a completely different reason. It is nearly impossible to get this mechanical moron to provide you any other service connection.

I called today to cancel a purchase I made less than an hour ago. It seems the bank has no ability to do that. The purchase must be processed, posted and charged. Only then can you issue a complaint, What an incompetent bank.

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Betty - 112 d ago


All we can do is rate them. They are

too big and powerful.

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Trevor - 41 d 24 h ago


WRONG! Go to your attorney generals office and file a complaint. They are stealing from the consumer.

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Trevor - 41 d 24 h ago


An additional $350 was removed from my checking account and all I received is a sucks to be you notice from a cust. service rep. THIS IS THEFT! It appears my attorney general will be investigating Citibank on my behalf however I'm the one screwed and out $350. My wife worked at Citibank in Hagerstown, MD and stated this happens all the time. I can't wait to read how big their fine will be.

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Grove City Ohio - 45 d 23 h ago


Citibank dba Searscard charged my credit card $20.27 for a June 6 2017 purchase from merchant Walmart. I did not recognize and formally disputed the charge, specifically asking for a copy of the charge. Citibank Searscard responded with a letter stating that it "had requested a copy of the sales receipt for the disputed transaction from the merchant....they have not sent a copy of the charge to us." Despite the lack of documentation, Citibank Searscard wrote "we consider this charge to be valid", offering no proof whatsoever. And, Citibank threatened to "report (my) account as past due to the consumer reporting agencies". This is collusion between Citibank and Walmart. It is against the public interest for a bank ad its credit card subsidiary to seek payment without any documentation of a charge...Citibank must reverse the charge.

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Bill Masters - 46 d 4 h ago


To whom it may concern Citi credit cards have the worst reputation and I can see why I have spent several months presenting documentation that shows Shenandoah Ford missed diagnosed a problem with my vehicle at a cost of $2,700 they signed a document after paying that money that they would find the problem for nothing and give me 10 hours at no charge to repair it yet Citi Visa refused to address the issue and walk away suggesting that they had no adequate documentation this is a bold-faced lie and a waste of a great deal of my time documenting the dealers error. It is a sad day good Citi Visa lacks Integrity to address this issue. I will further contact Costco who now Associates with Citi Visa cards.

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Vicki - 49 d ago


This bank is the WORST! I have been trying to resolve a double charge on my credit card and did everything the disputes department asked me to do and they still haven't resolved it! It's a simple fix but they keep giving us the run around... will never do business with them again! Talked to a supervisor and got no where plus she was rude.

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PAMELA - 113 d 17 h ago


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Y.Denson - 122 d 5 h ago

My credit card I stolen IN PA and used at a CITI ATM 35-51Queens NY location. Called CITI customer service to inquire how it could happen. NO help. The fraudulent transaction has to be processed by a CITI employee.

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J.M. - 127 d 21 h ago


Gross incompetence.

Own a small business and have been using Citi for nine years. Got a letter stating they are going to close my account because I haven't gotten in touch with them to update my info. Turns out they had the wrong email address.

Then, I fill out the "beneficial ownership declaration" and send it in. The genius that received it claimed I didn't put two pieces of info in - revenue and description of services/products. I directed her attention to where I filled it in and she saw it.

Three days later, she said I didn't write in what country I'm a citizen of - I did - I checked the box U.S. citizen and faxed it again with United States handwritten in BIG letters in the boxes.

Just got another email from Courtney saying those boxes did not show what country I'm a citizen of. Oh. My. God.

No wonder this bank had to have its ass bailed out.

This is pathetic.

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JM - 127 d ago


So why is old Vikram's name on this site? He's going to read these complaints?! Ha. "Too big to fail and too big to give a shit" about its customers.

Oh and zero stars. Like this rating system does anything.

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Fraud alert I have been had. - 143 d 24 h ago

Fraud is the best way to describe the Citi double cash card. A security person needs to contact me asap about the activity on my account.


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Gloria J. Lee - 158 d 24 h ago


I was a customer from 2002. I tried to switch from Thank You rewards card to the new promotion offering double cashback. Once when you charge and once when you pay. I no longer have an account with your company due to the obnoxious supervisor in Florida that took the call from the routine customer service rep I was speaking with. I was told when I asked about the promotion 2 weeks back that it would be approximately 3 days. In reality, it is more like 10 business days. This was not said to me. The Florida supervisor had an edge to her voice when I said just close this account. She said "you are going to throw this credit card away after being with us for 15 years? You understand you can never reopen this account." I said I understand. Her respone. "Fine. As of this minute this account is closed." My question to you is, how could you allow a well paying customer like myself get away? Is this the state of business today? I expected better. I will find another credit card company. Maybe with more concern. Maybe not. It won't be Citibank or Citicard.

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Markjr - 161 d 22 s ago


CEO Barbara J. Desoer


Asst. Roz

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Susan Turner - 301 d 13 h ago

I have not been unhappy with my service by my Citi Bank credit card, but I am very unhappy with the fact that citigroup is helping to fund the oil pipeline at Standing Rock. I would assume you've heard from many people about this, asking you to stop your part in the funding of this pipeline. We must stop NOW in our abuse of the Native Americans, and this is the place to begin. I will be cancelling my account of over 20 years if I don't hear Citibank is pulling their funding. Just as PNC Bank stopped funding the removal of mountain tops in West VA. - I want Citibank to stop funding this pipeline.

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della - 300 d 17 h ago

Here here aligning with you there.

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della - 300 d 17 h ago

Here's another one

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do you really need 34.00 from a us marine because i refuse to leave money in a bank because my debt cards were exposed and i did n't even activate them... Hey if you need it that bad ill sell some blood.




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Ron Esposito - 1 y ago


I dropped my Citi American Express credit cards in May of this year when Costco went to VISA. When I received my statement from April, it had the $95.00 renewal included. I sent a check for the amount charged in full except for the renewal fee and wrote on it that I was dropping their cards. Citi wrote me back and said I needed to send a letter which I did stating I no longer wanted the cards.

Since then I received new cards which I destroyed and have received a statement each month with interest charged to me for the $95.00 I did not pay. Weekly I have received phone messages telling me to call Citi. When I called, I spoke with some person from I country that I could hardly understand the accent. He said he would take care of it and never has. The calls continued and statements received. Twice I have written the CEO in New York to no avail as there is still a damaging report on my credit.

I have had two dealings with Citi and both have been terrible. No credibility in this bank and a whole bunch of people that do not care.

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Howard Huxter - 1 y ago


I am a Citibank customer and I would actually like to write a hard copy letter to a reasonably senior manager of the Asia Pacific region to request further information about changes to Citibank's fee structure. However, as seems quite common with many large corporations, contact information is very hard to come by. I am asked to call 'client service' which invariably entails poor quality phone lines (China <> Hong Kong), often issues of 'thinking' vis a vis western (UK) thinking and Chinese thinking which are markedly different, and repeating details to more than one person because low-level workers answer the phones in the first instastance. Writing is much more efficient as long as you write a good letter. And then there's the expense of the call.

To "maintain the public's trust by constantly adhering to the highest ethical standards" ( may I suggest that Citigroup publish the full information that their customers or others may need to efficiently and effectively make enquiries.

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Valued customer - 1 y ago


I currently have two accounts with this corporation currently 16,500 dollars and was about to make a 50,000! Deposit I am here at the church ave branch 885 I have waited for an hour to receive service I had to chase away ticket agents refill the parking meter to avoid a ticket after my long wait at about 1230 the branch manager came out and started to address customers completely over looking me waiting in the waiting area I asked her is she handling people in accordance to the list for customers waiting to be served she said no because she is not opening new accounts at this time I said okay no problem but how is it you have a system in place to sign to be serviced and I am only here to get bank statements to be printed she gave me a look and said because that is what I am doing I asked where is the manager because this is not how things should be done she replied and said I am speaking to the manager I don't see how any business feel this is the correct way to handle customers at any level I am not being paid to wait here I am here to handle business and if this how business is taken care at this location I think I can go over to capital one since they are offering better interest rates as it currently stands I seriously hope to hear a response for a situation like this

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nola - 1 y 73 d ago

Impossible to get through to services on the phone or computer. I want a local address.

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steve B. - 1 y 77 d ago


Waited on hold for over 30 minutes and gave up.....terrible service.

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