Information, reviews and public commentary for US companies


Citigroup Inc.

Citi Bank
399 Park Ave.
New York, NY
Vikram Pandit
CEO and Director
(212) 559-1000
Twitter IDs
@Citigroup, @Citi
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Richard Feldman - 2 d 9 h ago


I am spending countless hours banging my head against a wall trying to get Citibank to resolve 3 disputes. They continuously give me incorrect information, and are incapable of crediting back customer accounts after disputes are found in the customer's favor. I was told over the phone that one dispute was found in my favor, then Citibank sent me emails telling me it was still open. Another dispute was found in my favor, I was told I would be credited in two days, and it's been over two months and I still have not received the credit. A third dispute I was promised I would receive a call from Citibank asking for my documentation, but I never received any phone calls since the promised date. I have called Citibank's President's Office and spoke with Tessha Taylor, (hidden), who told me she would help me resolve my dispute problems and call me back, which she never did. I followed up with several voice mails to Ms. Taylor, none of which were answered back. I then sent multiple emails to Citibank (hidden)), none of which have been returned. I am now going to The Office of the Comptroller of the Currency - United States Department of the Treasury, and also to the Consumer Financial Protection Bureau, for help, since Citibank is apparently incapable of managing customer disputes, and whose President's Office NEVER returns phone calls or emails. As soon as these three disputes are resolved I am moving all my Citibank and Citicard accounts to Chase Bank. Enough is enough already.

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Frustrated Citibank customer! - 13 d 10 h ago

Dear Citibank, Your dispute customer service reps are terrible. As a loyal, paying customer Citibank has done nothing to resolve this dispute. They offer annoying lip service and there were many encounters of your agents outright LYING. My dispute was opened on April 24, 2018 in the amount of $112.10. The merchant refused to cancel and refund my purchases I then sent Citibank 15 pages of supporting documents between myself and the merchant to cancel and refund my order: including proof the merchandise was returned and signed for. Marilyn, from Citibank Dispute Dept. told me on July 5th that my documents were never received by Citibank. She then told me, Citibank has resolved the dispute and there was nothing more they could do. I asked for a manager. This was unacceptable. I then spoke with Pam, a Supervisor. She explained repeatedly that I did not show proof I canceled when in fact, my attached emails (If they read them) clearly asked for StyleWe TO CANCEL. *****StyleWe would not cancel. They also did not send me a California Return Label as they indicated on your Merchant Response Letter to me.***** The merchant sent me a label to CHINA!!! I was not going to send the merchase to an address in CHINA when there was no indication on their website that returns would ever require merchandise needing to be sent to China. I also included with my documents to Citibank, there were 117 Complaints against this merchant to the Better Business Bureau I have supplied proof that this merchant is committing fraud. What good is your Dispute Department when they do nothing to resolve a Dispute???

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Richard Feldman - 2 d 9 h ago


Same thing happened to me, multiple times. I am struggling with Citibank to resolve 3 disputes. They have given me incorrect information, said over the phone the disputes were found in my favor then sending me emails telling me they were still open. And I called Citibank's President's Office and spoke with Tessha Taylor, (hidden), who told me she would help me resolve my dispute problems and call me back, which she never did. I followed up with several voice mails to Ms. Taylor, none of which were answered back. I then sent multiple emails to Citibank (hidden)), none of which have been returned. I am now going to The Office of the Comptroller of the Currency, United States Department of the Treasury, and also to the Consumer Financial Protection Bureau, for help.

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Maria del Mar Wikkeling - 4 d 16 h ago


I was defrauded by Citibank Fraud Department after they left suspicious account holder rob my bank account by despositing and returning a fraud check and closing their bank account. CItibank knew of this and my suspicion of them and did nothing other than continue to allow charges post to my account after I asked thenm to assist me in resolving this fraud issue. I am sure someone inside Citibank is responsible along with this ring of criminals who target translators in, a professional networking site for online translators/interpreters.

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Anonymous - 5 d 7 h ago


Went to Citibank hyland blud Grasmere branch I waited one hour for service and was not taken care of . People came in after me and were taken care of before me . I don't know what the problem is not enough tellers but the service sucked I will be writing to c so of Citibank and every member of the board . It's totally in acceptable maybee they need to be retrained very sad don't like my time wasted

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c luchi - 9 d 7 h ago


I have been a customer for over 20 years and Citi Bank is TERRIBLE. Since May 23 2018 I have had many discussions about the Consumer Business Support Unit they blocked my account after we followed there directions sent letters to a wrong address twice awaiting another department to fix it. I am not working do not have a business and they are treating me like a second rate American citizen They are holding me and my money hostage. I do not know what to do next. My local Branch can not help me because this a separate unit. Help

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Christabel B. Ackah - 27 d 13 h ago

Dear CitiBank, We need your help our transfer we sent on the 29th May, 2018 through our corresponding bank CITIBANK NEW YORK from ZENITH BANK GHANA LIMITED to: VANLA LRUATA FIRST FLOOR E18 TBL BHAWAN PETER STREET MIZORAM, INDIA ACCOUNT NUMBER : (hidden)69626 IFSC: INUTIB0002838 BANK : AXIS BANK KHATIA BRANCH,FIRST FLOOR E18 TBL BHAWAN PETER STREET MIZORAM, INDIA Till date the beneficiary does not have funds and we have sent recall messages through our corresponding bank CITIBANK NEW YORK to return funds if beneficiary is not credited. Attached are the swift messages we have sent. Kindly check on them and help in reverting back please. Thank you. Best Regards Christabel B. Ackah Team Member,Trade Services Zenith Bank (Ghana) Limited Zenith Heights, No. 31 Independence Avenue P.M.B. CT 393, Accra,Ghana Tel:0302-429700, 0302-611500, 0302-680884 Mobile:+(hidden)70 Website:

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Frustrated Citibank customer! - 13 d 11 h ago


Stay away from CITIBANK!

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Anonymous - 22 d ago

Want to contact with yourself

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Jack Meeoff - 22 d ago

That's called masturbation.

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X account holder on Monday. - 24 d 7 h ago


While we all want a safe America and safety for our children discriminating business practices against gun businesses are not on my list to solve a much bigger crisis in this society. If you discriminate against a business for its survival with my money in your bank I don't approve of such practices. The next step is to not loan money to a business in a high crime area or a advertising business that utilizes under age children etc etc etc. On Monday I will be terminating my account with your bank and any affilitiates that I discover connected to you. In addition my family will be encouraged to terminate their accounts as well. I will use social media to express your business discrimination practices to all those that I know or are associated with. Personally I hope someone sues Citibank for such nonsense. I am so glad you let your business ethics be public so I was made aware of this complicated issue.

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Audrey Eisenstadt MD - 26 d 12 h ago


I have been ripped off for promotions and citi reward points for 13 years. Sick of this bank, no better than Wells Fargo. They stole points, promotions and when you call leave you on hold for 30 min. You are what we call shitty bank, because of the way you treat your customers. I have been a client since 1980, but not much longer for sure.

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CJ - 25 d 12 h ago


May you contacting me at the following email address : (hidden).

The point is : I'm french national and looking on WHICH SERIOUS US BANK to opening

an account to sending money from France where amount are limited if you would like to

bring some money with you (not more than 9.999 euros, by border crossing, otherwise the french tax will jail you).

So the little point is how and were to opening an US ACCOUNT and in which BANK should I have to contacting for doing that ???

Thanks a lot and best regards : CJ

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Marsha M - 28 d 15 h ago


DITTO. Customer service people are terrible. The accents or command of the English language takes 4-5 pls repeat Q. Many companies use these Crappy services, because $ is what matters not the actual customer. Interesting fact, 28Billion lawsuit against Citi, give me some for the hrs of nothing. Scissors cutting card now. M

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Manuel Costa - 44 d 9 h ago


my name is Manuel Gomes da Silva Costa I have before one account in Miami Florida and I close the account on 2007 or 2008 I can remember exactly the year.When I close the account I left on stock market some share holder from one company. Now I send one e-mail to Miami Head Office asking what to do to sale my stocks I buy on 2002 or 2003 AND NO ONES REPLY.

I believe I must travel from UK to Miami to try clear and claim my stocks what is expensive for me as I'm a regular worker who can't afford spend money because I have to take care monthly my family. Your help is very appreciate.

God bless you.

Manuel Costa

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Manuel Costa - 32 d 13 h ago


Now I see why a lot of guest complaining .

No ones cares.

I need to go Miami one day to solve my problem.

What a waist of money I will have & no work.

Manuel Costa

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Awful Customer Service - 33 d 7 h ago


The phone representatives are totally incompetent and have wasted MUCH of my time. All the while NEVER resolving my problem!!! It would help if they could speak and understand English!!

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P.Off - 32 d 15 h ago


Yes, totally worthless. Spent over 2 hours trying to find out why they sent me an incorrect email.

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One less customer - 36 d 6 h ago


The person in the dispute office name KENT is the worst person on the earth! He made me waste time and money ! And it was MY MONEY ! You guys need way better customer service and I even got hung up on , because I couldn't understand one of the reps accents, I have a hearing disability that really made me MAD! So unprofessional!

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Anonymous - 82 d 18 h ago


I have paid my debt to Citi Bank Credit card back in 2012.

They still have me on my Clerck of Courts Web site showing how much I owed them, but nothing about

that I had paid every penny back.

They refuse to clear my name and take it off the Web-site which is hurting my business and worst of all my credit score.

Please Citi Bank don't be such a bully and think about the case that has been charged against you for $23 billion dollars against defrauding every of your credit card holders including myself.

Shame on you and I do hope to also participate in the lawsuit against you.


J. Trimpe

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Yeah Been There - 76 d 15 h ago


Dear J. Trimpe - Did you ever ask them to provide a "Letter of Satisfaction" to prove that your debt was paid? Personally I have never paid a debt without asking for a letter of satisfaction eg. car loans or personal loans or the like. If you have the ability to pay a small fee each month - there are credit cleaning companies that will help you clean your credit. Visit the Clerk of the Court's office and carry your proof of last payment with you (like a statement that came back showing the debt was paid or a copy of that "final payment" check and proof of all other payments that meet the total listed) with you, ask them how they can help in getting this debt notation removed or can you add a statement that is official for the record to mitigate the effect of this wrongful listing. If you take my advice and ask for a Letter of Satisfaction or PAID OFF letter or a final statement showing a zero balance, I would suggest that you keep this paperwork for a lifetime (in a fireproof safe) - I have successfully fought creditors who came back more than 7 years after the fact claiming non-payment - such as hospitals! It seems in this day and age of electronic everything - that nothing beats paper when it comes to getting records corrected!

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Grace Ernewin - 41 d 6 h ago


Please see my post regarding Citibanks record of class action suits filed and WON by customers in the last 10 years totally in 100 million dollars of pay outs! CEO is Michael Corbit

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Vikram Pandit - 68 d 15 h ago


Dear Mr. Vikram Pandit,

My name is Paul Notley & I have a few accounts at Citibank. Now the branch in Florida in Boca Raton on 4055 North Federal Hwy ,zip code is 33431 ,is absolutely atrocious at customer relations & customer service. My representative in this bank is Patrick D. Campbell who I can't believe is a branch manager. He is terrible at doing his job but great at not doing his job. I needed a few things handled so my wife & I went in last Saturday May 5, 2018. We sat & spoke with him, he was supposed to add my name to an already existing account and unlink the 2 accounts. He made me sign a few papers said he would have all this taken care of by Tuesday May 8, 2018 & I would recieve my debit card by Wednesday. Well after 17 phone calls & numerous messages I have not even RECIEVED a phone call back, also no debit card, & no the accounts have not been unlinked yet. So I will now have to remove my money, all of it, which is a significant amount from your bank & look elsewhere . My son also has a lot of money in this bank just as much as I do & I will have him remove it & go elsewhere with me. All because of the incompetence of Patrick D. Campbell the branch managaer at Citibank in Boca Raton Florida. There needs to be a swift resolution to this matter I await your response if there is no response in 24hrs I will remove all money & my sons also & close all accounts. I also want something done reguarding Mr Campbell's lackadaisical attitude & his disrespect to Citibank customers

Thank you

Paul Notley

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Grace Ernewin - 41 d 6 h ago


Vikram Pandit was fired for fraudulent actions 2 years ago. The new CEO is Michael Corbit. Citibank has not stopped committing fraudulent acts and the class action suits filed and won EVERY YEAR for the last 10 years in still going on! It sounds like another needs to be filed this year (2018) based on the comments posted

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deceptive pratices - 90 d 6 h ago


I have proof your citi bank bestbuy card committed fraud against my account this illegal late charges I have been trying to contact someone to resolve this issue you may want to take this matter seriously before I move forward with claims against your company. brief disclosure I ordered pay off thru my private bank on February. pay off was issued nest statement I did not receive was for 40.31 interest the because this should have been paid off a late charge in 2/9/18 how is this even possible when this is when pay off was transferred. then one in 3/9/18 I contacted citi bank on 3/26/18 and requested they remove 1 late charge and I would make payment they did not. however your billing dept. claims they did. on 4/9/18 another late charge of 37.00 and a 2.00 fee for what I don't even know. all this because when you have a lat payment you are locked out of your online account I can prove this. this prevents one from even checking online statements because you prefer paperless this is an unfair and deceptive business practice. all this amounts to a payment were you over charged me 2 late charges claiming you removed 1 because that was in the same month you received a payment.

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Kathy - 62 d 17 h ago

Wow Obviously Citibank uses creative accounting like false made up charges to cheat their customers out of their money

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