I believe you have sacrificed customer service for saving money by outsourcing to India and I have to admit that when someone who tells you that they don't have to tell you that your credit limit has been reduced then your not the company for me and I will let as people know that. The name of the person who said they were a supervisor is Sam from team n88 who i asked for a corporate number which he never provided. The number was to another call center in India. I promise that I will pay my balance and never give you my buisness again.
We have been a customer of Citi Bank, Citi Cards since 1996. Always paying our credit card balance in full.
Their customer service has gone from Good to Very Bad. Nasty customer service representatives and even meaner Supervisors.
What happened to us, is we sent in a check to pay the balance of our credit card on 10/31/18 and they lost our check. They, of course, claim it is the Post Office fault, but that is not true.
I went through 2 weeks of misery with that LOST check. Finally, I pay to pay by phone. It cost us $ 36 to put a stop payment on the lost check.
This is not our fault, but the fault of the screw ups at CitiCards.
Complaining to them does no good. They simply do not care.
I told them from now on, I will not mail them any more checks, just pay by phone, after we have reviewed the statement and agreed with it.
Citi Bank and Citi Cards have gotten --Lean and Mean, like most companies out there.
A few months ago at the end of summer and beginning of the new school year at my son's local college there was a break in at the office that handles payment for parking at the college for students. I had paid for my son's parking for the coming school year with a citibank bank check. One of the checks that were stolen was the one I issued for my son's parking which was made out for $120.00. I received notice from the school administrator advising us that our check was one of the stolen checks during the break in. I was advised to put a stop payment on the check, which I did immediately upon receiving the letter from the college. Apparently the stop payment request did not happen because the check was altered by the person(s) who stole the checks in the tune of over $3,200.00. Citibank allowed the stop payment check to be processed for payment. I am now left with about $347.00 in my checking account and am told that it could take well over 160 days for the investigation to conclude. After numerous calls I find myself frustrated as my checking account has been pretty much tapped out with no funds for pay my bills.
So my question is, what is the purpose of putting a stop payment on a check only to have it pass through there system without and checks and balances. Capital One was the bank that the check was submitted to for the cash withdrawal and I am told it is in their hands now waiting for them to get back to citibank upon completion of the investigation on their end. I am frustrated and am going to close this account as soon as my funds are returned. Mind you I have been a loyal customer of Citi for well over 30 to 40 years. Terrible customer service and I think they read out of a standard script when handling customer complaints. More to follow.
So much to say and yet what I might say will not reflect the grief this bank has caused me.
I've been in business 58 years, the last 12 years with Citi Bank with I believe a near perfect accounts.
However, they decided to withhold payment for 7 checks I wrote this month.
I did open a new account but did not close the old one. It still remains open with more than sufficient funds.
Called a customer service agent who indicated a call back...none received..
They are blaming my lack of response, however why should I respond to a phone call to a number that
is on Google as a scam number...Is that in Nigeria?? Totally unprofessional. Certainly lacks any consideration for my safety and security protection.
Close your account and close citi bank down one account at a time. A Facebook page will be launched this week exposing all the guest service complaints that are never resolved. Close your account and send a message.
I have been a customer with Citibank for about 4 years. Recently, I reported some fraudulent transactions that took place on my account around the 18th of June. I received a security credit on my account pending the investigation and was told a few weeks later that the investigation was complete and they found in my favor. A week ago, I checked my account to find that my balance increased substantially. After further research I saw that the credit was reversed. I received no correspondence regarding the conclusion of the investigation or that actions were being taken. I proceeded to get in contact with customer service and they told me that the investigation was closed and they did not believe the charges were fraudulent. They asked me multiple times how someone could have gotten my PIN number. I communicated to them that I do not know and explained that instances such as this happen numerous times and my case is not an outlier. They proceeded to insinuate that I had something to do with the charges and that I was somehow liable and responsible. Despite the unprofessional and demeaning treatment that I received, I asked to speak with the investigator that was assigned to my case. In the week and a half of trying to get in contact with someone that can assist me with the case, I have only managed to speak to the investigator, Crystal Mills, once. She has repeatedly ignored my calls and I have yet to receive a return call despite leaving several voicemails. When I asked to appeal the decision of the investigation, she told me that I could not appeal and she did not know about the appeal procedure. I asked to speak to a supervisor and she told me that they were unavailable and that one would be giving me a call back in 24-48 hours. I waited 3 days and received no call. I called back and asked to speak to a supervisor again and was told the same thing. It has now been almost 5 days and no one has reached out to me regarding the situation. I find this extremely uncivil and disreputable. Under no circumstance should I be denied my legal right to appeal any decision made on my account. I have requested to speak to a supervisor numerous times to no avail. I am completely astounded by the sheer lack of professionalism shown to me throughout this process so far. I need to speak to someone about this matter ASAP.
Send a crystal clear message to citi bank that their lack of guest service is not going to be tolerated!!! Shit them down one account at a time by closing your account. A Facebook account will be launched this week to publicize all these comments nationally. We can and will shit them down.
Citibank refuses to give my money back after 2nd filing on disputing. Someone did duplicate my bank card and knew my PIN number. It was impossible for me because I don't travel. I work from home. Someone did take my money out of my account without me knowing. I reported to Citibank and filed a police report. They still won't give my money back. I have an illness that prevents me from going out. I'm literally pissed off because I'm about to lose this apartment all because of them!! They are worst!!!!
Again..... citi bank is not focused on the customer. To even talk to a human voice is impossible. Close your account and send them a clear message. Closing your account is what will teach them. I urge all people with complaints to send a clear message to citi bank and close them down one account at a time. I am starting a Facebook account for this purpose.
I have been with Citi 15 year. Suddenly, Citi wants to close my account and they say it is because I have excessive wire transfers and I am using the account as a business account. However, my account does not have a single wire transfer and the only purpose of this account is to pay my Citi credit card. There is only 1 deposit a month and one payment to my credit card. No more activities. Obviously, there is a mistake but Citi insist that there is no mistake. I have a Gold account and the account manager is unable to do anything bout it.
This is typical of citi bank....... the customer is ALWAYS wrong. Send a message and close your account people. This is all they understand.
This citi Bank has the worst customer service of any retail operation I have experienced. The make Walmart look like stars! I tried contacting 13 separate brands today from 12 noon until now 5pm with no luck. I called the hillsdale San Mateo Bank, the foster city location and more. After literally 5 hours I reached Alma Lopez at the hills dad ale location because the 800 number was able to use a private number they told me to reach her. Alma Lopez told me their phones are set to forward to the 800 help line after so many rings. I told her my wife actually went in and there was not a sloe in line and the teller told her " our phones get forwarded to the 800 number.....sorry. When I told Alma Lopez this, she said perhaps move my account to another bank should if I didn't like citi Bank. Seriously????? That's exactly what I will be doing.. the issue is never the actual issue. The issue is always lack of customer service. Banks are basically the same. The only thing a bank has to offer is customer service. Loans of all types can be obtained from any bank and even. Mortgage brokers can provide great service. When all you sell is a service and the service is poor at best, you then have nothing to offer.
Nowadays with social media it doesn't take much to ruin a business. It's time to start caring and time to realize what you are selling. If you don't, you will end up another "Sears complain" filing bankruptcy asking yourself "how did this ever happen"? The answer is ..... very slowly but definitely with many people behind the message saying "we are not going to tolerate this and we will shut you down".
Before retiring I was a bank manager. Now I handle my 92 year old parents finances and Citi bank is the worst bank that I have ever had to deal with. On October 2, 2018 I requested reimbursement for an overpayment to the citi card and was told it would be back into his account in 2-3 business days. Now 8 days later it has not been reimbursed and I received a letter stating that the refund is being reviewed and a response to my request will be received in 10-14 business days. Seriously, poor customer service representatives as none of the employees could connect me to the department that is doing the review so that I could get clarification as to just what needed to be reviewed!! Now the "supervisor" I spoke with said it will be 24-48 hours before a customer service manager will return my call and supposedly there are 13 managers in the department. Absolutely horrible response and this the treatment they give my 92 year old parents who have been with them for over 30 years.
We have a lot of American needing a job, but the greedy company give the jobs to the Philippines. very rude. They sucking our money, but they don't hire us!!!!!!!!
The promotional checks are miss leading fees watch out which one to use, its a trape.
Maybe you don't have the ability to do the job that's why the company won't hire you.
citi bank such funny bank this bank just grabing money for overdraft .. system never update account immedately once account money less immedately they charged $34.00 customer service totaly fools and unqualifed fools. citi bank totaly corrupated bank in the world
wire fees $35 fooling customer again . I am going to close my account .
I am David ,
I have been with Citi for over ten year off and on , everyone I have been dealing with regard to customer service are great people until I got a call from Mariah Jordan from citi security according to her , with her phone number (hidden) Mariah called me with question about the fraudulent charge on my account as of the time she called I told her yes I am driving but I can still answer your question . As the question go on I did not understand what she was actually asking when she ask me if had done business with a particular company and said yes though the amount was know specify by Mariah Jordan right she said' I am placed all the fraudulent charges back to your account " just like that and I ask why? she said" A chip card cant be duplicated" please somebody should tell her it is possible , she became Rude and arrogant over the phone and hang up me , then I called with the number she called me from and request for Supervisor she said " a supervisor will call you back till today no one has call me back
Re: Project Financing My name is James Brown Kamau, a burgeoning professional with invaluable experience, associations and input in varied capacities in Real Estate majorly in Kenya and key markets in Africa. We are based in Nairobi as registered Real Estate firm, Quantum Real Estate with experience of over 10 years in Property and related services. We are currently seeking for project financing solutions for our client's and partners ranging from USD 7.5 Million,USD 65 Billion and the biggest is $100 billion dollars. We would like to assure you that these are viable projects with favourable Returns on Investment. Kindly let us know whether it is possible to have a one on one discussion on funding and whether you have the capacity deliver. We will provide you with necessary paperwork and all forms of documentation upon request. You can reach me on contacts below for more information. Kind regards James Brown Muhindi CEO, Quantum Real Estate Email: (hidden) Tel: +(hidden)15
Well I have been trying since 02 September 2018 to get my checking account reinstated as my payment source. It tells me account all exists yet I can not online access it to make a pymt. I have spent 7 hrs between flunkies to supervisor and no one seems to know WHAT THE HELL THEY ARE DOING
Definitely the worst customer service I have ever experienced. No one knows how to do anything; the supervisors are idiots; the service reps are from the PhIllippines and don't even know their service hours; you can barely understand what they are saying and the don't comprehend well what you are saying (NO OFFENSE TO PHILLIPPINOS AT ALL) They are confused and they all say something different no matter how many times you call in one day. I am changing my bank; I am sure they don't care cause i am just a little guy; working paycheck to pay check. This service is atrocious and CITIBANk should be shame of themselves.
Yes were having the same problem might get evicted by we can't even get into our own acct citi card IS THE WORST BANK IVE EVER DEALT WITH. SHAME ON YOU GUYS
All customer service does is nothing normally. I'm told 24/7 banking. What a joke. My accounts are shut down at 10 pm to 6 am for tech difaculties daily. Customer service says updating my account.... 8 hours !!!... just another lie among many from c s. This new app format is horrible. The former app was perfect for years... now just broken promises and lies from customer service. Wow... bad news!!!
Why has customer service been outsourced to the Philippines? Are there none in the U.S.A.? That's why we are having so much difficulty, just ask where your representative where they are from they'll answer you.
I have the same problem with Citi Bank, you'll excuse the expression, customer service, The customer reps. from the Philippines have very thick accents. I can't understand them and they have trouble understanding me. The reps. are not customer service oriented. They sound like they're reading from a script and if you ask a question that isn't covered by that script they have no idea what to do. I just applied for a CITI card. For some reason I can't seem to get my card sent by the company. Ever time I call I get a different excuse. Not sure I even want the card anymore. Will be contacting the corporate office in NY. Wish me luck.
Citibank is literally going downhill fast. I used to like this bank. Over the past 2 years, everything has gotten worse and each phone call or visit to a branch further solidifies the drastic lows in customer service I see people complaining about across the Internet. However, my main complaint is not the outsourcing of customer service to other countries, the ridiculous automate system I have to sit through on the phone, or the refusal to open a business account for me with no reason, but the fact that I can no longer deposit checks over the phone. Your app is too difficult to use for mobile deposit! It never takes the picture, no matter how much light or how close I get to the check. It's obnoxious and just one more reason I am beginning to hate the corporation. Please fix your app! I will likely be moving all of my account from CitiBank the further this goes on.