Information, reviews and public commentary for US companies

 

Citizen's Bank

Rating
0.60356
Web
http://www.citizensbank.com
Related
RBS Citizens Financial Group
Address
1 Citizens Plaza
Providence, RI
02903
Contact
Ellen Alemany
Role
Chairman, President and CEO
Phone
(401) 456-7000
Fax
(401) 456-7819
Employees
19,700
Twitter IDs
@CitizensBank
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Anonymous - 3 d 9 h ago

1

Citizens Bank

Merchant Number

(hidden)53626

I have been waiting for my refund of $625 since Thursday 7/11/19! This is a disgrace your machine took my money and no one wants to help me!! I have been speaking with the Manager of Citizens Bank and she claims Worldpay has to refund me money since it's your broke ass machine!! I have a child to feed that is my money that you will not refund! I have filed a complaint with the CEO of citizens and next I will be contacting an attorney if I do not get my money back!! I used the cash advance machine and instead of them giving me my money they said the machine was broke but after the money was still taking out if my account!!! This is fucking robbery! How you take my money but not return it!! I would like a call back ASAP I HAVE BEEN PATIENT ENOUGH REFUND ME MY FUCKING $625!!

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Anonymous - 1 d ago

0

Omg sane thing happened to me I was treated so nasty

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Katherine McGovern - 5 d 3 h ago

0

I am trying my best to see if I could contact Josh Burdette who I

worked for American power conversion. But, it is impossible past the switchboard announcer when I dial into the president's office phone number. I have made an attempt many times to just call different Citizens Bank and ask the people who finally will answer my call to look his name up and they don't have a clue on how about to go and do this. So, if anybody that is reading this text or post would be so kind to get in touch with Josh for Dad and give him my email address I'll ask him to shoot me an email I would greatly appreciate it!!

Kind regards,

Katherine McGovern

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Ms.Ericka T.Garrett - 8 d ago

5

Dear Citzen Bank Corporation...My name is Ms.Ericka T.Garrett. I am submitting a complaint about our branch location Cedarbrook 1000 Easton Road Ste.202 Wyncote. subject to closing on WEDNESDAY OCTOBER 16,2019...This is unfair practice...The Bank Associates are wonderful...as,well the location..its a family,and neighborhood Bank..We have Senior citizen, first time bankers, students..who depend on loyal service at Citizens Bank....What do I, or we can do to keep this branch open...Going somewhere else is to far..and costly. Santander banks is not family oriented Bank.....Please contact me At (hidden).... If I donot hear back..I will go to news station....My City council RepresentativeCherrle Parker ...I will boycott Citizens...to keep this branch Open..Thankyou Loyal customer;Ms.Ericka T.Garrett.

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Chase - 7 d 6 h ago

0

Ms.Ericka T.Garrett , bankers are counterfeiters.

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Anonymous - 10 d ago

0

Worst customer service ever!!!

Today I call customer service to speak

With a supervisor they told me

They would transfer my call when

I was waiting they hung up both times

They had my name phone no.

I Was calling about my treatment

That was hobbile by a supervisor

I see they do not care!!!!

About customer service!!!

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Anonymous - 10 d 4 h ago

0

Citizen bank is one of the worst banking institutions. They have employees who lack customer service skills as well as knowledge of the products they have.

My daughter met a lady in the mortgage department, during her process of owning her first home. The lady appeared knowledgeable about the process of obtaining a mortgage, when she was plain ignorant. After weeks of requesting forms, documentations, & required funds this mortgage lender representative failed to do her part. When my daughter was in danger of loosing offer on new home, due to incompetent lender, she was able to find another company to handle her mortgage. Since then Citizen mortgage employees have refused to release her paperwork or cooperate with new lender. After countless hours of phone calls, emails & faxes Citizen has delt one more "dirty hand". They put in system that her FHA loan had been denied! False statement, which has caused yet another delay in her home closing.

Citizen bank is ranked with HSBC! We all know what happen to this bank in Western NY. Beware of criminals employeed by Citizen.

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Rachel - 15 d 19 h ago

0

I was racially profiled at the bank at shaws in hyde park..stephanie would not cash my check and gave me some lying story about needing a payee account..

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CRAIG A. BAMBERRY DOUN2U - 17 d 19 h ago

DOUN2U IS A DISASTER RESPONSE FOR CHILDREN VICTIMS OF DISASTERS. I AM A 100% DISABLED VIETNAM VET, I AN NOT A 301C5 I DO NOT ASK FOR MONEY. I AM LOOKING FOR MY CREDIT SCORES. BUT THE POLICIES OF YORK BANK WILL NOT GET FOR ME I HAVE BEEN DOING THIS SINCE KATRINA/RETA THERE IS NO DISASTER TEAM FOR CHILDREN. THE ONLY THING I NEED IS TOO MAKE PEOPLE AWARE CHILDREN ARE VICTIMS... I NO LONGER WANT YOUR BANK BECAUSE OF YOUR POLICIES CHILDREN DESERVE TO BE KIDS. GOOD BYE GOD BLESS

CHILDERN NEED TOO BE KIDS GOOD BYE AND GOD BLESS

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CRAIG A. BAMBERRY DOUN2U - 18 d 15 h ago

1

DOUN2U IS A DISASTER RELIEF TEAM WHO CARE FOR CHILDREN VICTIMS OF DISASTERS. I AM A 100% VIETNAM VET. I HAVE BEEN HELPING KIDS RECOVER SINCE BEFORE KATRINA/RETA .I AM CLOSING MY ACCOUNT BECAUSE YOUR WAREHAM BRANCH REFUSE TOO HELP ME GET MY CREDIT SCORES. I NEE D TOO GET SOME NEW EQUIPMENT. I AM NOT A 501C3 I DO THIS WITH THE HELP OF GOD. DOUN2U (hidden) po box1507 onset ,a GOD BLESS AND GOODBYE

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jcb226@juno.com - 17 d 19 h ago

DON2U CRAIG A. BANBERRY

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Ihatecitizens - 22 d 6 h ago

0

After over 20 years with Citizens Bank I'm beyond done. Closing all accounts today and taking our money elsewhere. Way too many problems with their machines and service and there's always an excuse.

I went into the the branch to use the atm because the drive up atm wasn't working (surprise!). I put $500 into the atm and the machine "glitched", giving an error message on the machine "transaction can not be completed". I received a receipt that shows $0 and " amount is invalid, please re-enter transaction". I go to the desk and they tell me call customer service. I'm not calling, y'all call. The employee, Juan, is RUDE as I'm trying to explain my issue. He has his back to me and is on his computer handling something else. All they can do is file a claim and I have to wait 4-10 business days to get my funds...ARE YOU SERIOUS?! I'm asking for a manager or someone higher than him and he says there's no one available. Meanwhile, the assistant manager sits right behind him (I wasn't aware of that initially). I asked for the ATM to be opened so that it can be counted. He says a third party comes in and does it and it was already done for the day so the next time would be next week. I asked for a temporary/provisional credit while they "investigate" my claim and he said that couldn't be done. As I'm walking out highly upset I see the Loomis truck at the outside ATM so I go back in and ask if they can handle this. Juan says they don't handle the inside ATM, we do but we already did it today.....OK SO WHY CANT YOU DO IT AGAIN FOR MY $500?! I ask for the assistant manager whom he claimed wasn't there and she apologized (because Juan didn't care to) and said that they're able to service the atm and count it to retrieve my money. Even offered a provisional credit which I was supposed to get yesterday but have yet to receive it.

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Disrespected - 43 d 8 h ago

This message is for Ellen Allemany chairman of citizens bank. I would like to send you an email regarding one of your workers in the fraud dept. I filed a complaint against her for her very unprofessional comments that was made to me and my son. No one has gotten back to me and that experience has left us very upset and I cannot forget it. Please email me, (hidden), I am really disappointed that no one has helped me or my son get through this.

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#LESS-THAN_48HRS-BEFORE-LEGAL_ACTIONS - 25 d 6 h ago

0

Agreed! HORRIBLE!

Worst financial institution, got fraud on my account... & being held reliable for almost $2,000! Nonetheless, sent Fax & Mailed a letter to chairman!! I HAVE YET TO HEAR ANYTHING!

In the verge of having my attorney sue the bank! being NOBODY RETURNS CALLS AND OR RECAHS OUT TO YOU!

I have been a customer for more than 6 years and NEVER had an issue, until my identity was stolen & they are saying it's me!!

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Anonymous - 29 d 4 h ago

Rude customer service I had a question regarding an on-line donation for a memorial fund that was organized by Citizen's bank no one could answer. A suggestion would be to have a link for those who would like to donate on Citizen;s bank website.

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Chuck. - 36 d ago

0

Mike Hein in Mooresville is incompetent and rude. He does not listen to a word you say. He treats you as though you're a burden and how dare you need him to do something. He doesn't care about the customer. Frankly he doesn't care about anything but taking his paycheck and going home.

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Jayne - 39 d 11 h ago

0

Worst customer service ever!! Thieves!!!!!

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Colleen O'Connor-Walker - 40 d 30 s ago

0

BEYOND DISRESPECTED:

I have been a Citizens Bank customer for over 20 years. Through those years I have needed very little from your bank. Now when I need your services, your bank has faultered. I needed a simple loan; which was approved and I needed it wired. That was June 3, 2019. My account was closed, on line banking closed. I have bills to pay. I was told that I would hear from someone in 2-3 days, to date I have heard from no one from the Chairman's office. Case #CFG$#07285512. I need my account opened and resolution to this wire transaction.

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FEDUP - 46 d 18 h ago

0

I AM FED UP WITH RECEIVING MAIL FROM CITIZENS BANK FOR SOMEONE WITH LAST NAME THAT HAS NEVER RESIDED AT MY ADDRESS THE 20 YEAR I HAVE RESIDED HERE. HE HAS NEVER BEEN ON MY ACCOUNT NOR HAS HAD ANY CITIENS ACCOUNT. I HAVE HAD THIS ACCOUNT SINCE APPROXIMATELY 1993 AND IT HAD TO BE OPEN FOR I HAD AN ELDER MOTHER ON THE PREVIOUS ACCOUNT.

I WORKED FOR QUINCY SAVINGS

I HAVE CALLED REPEATLY, SENT MAIL BACK WITH ADDRESS UNKNOWN.

HE HAS CALLED AND RESIDES IN TEXAS

I AM CLOSING MY ACCOUNTS AND MOVING MY DIRECT DEPOSITS

I HAVE FILED A COMPLAINT WITH THE RI STATE AGENCIES

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Jennifer - 48 d 21 h ago

0

I have a mortgage loan with Citizens Bank. That process was seamless. Fast forward a couple of months, my escrow payments are not correct. I am paying significantly higher than what I need. I have been calling and calling and have not been able to speak with anyone! On numerous occasions I have been on hold for 30, an hour even two hours!!!! THIS IS HORRIBLE. They are taking my money and now I cannot talk to anyone to fix this issue.

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sg144 - 52 d ago

0

Ridiculously slow and non-existent Customer Service Department.

1. Took forever to get things set up for my account and bill pay.

2. No offered bonus given because of some technicality that I still don't understand.

3. ACH transfer sent on the 17th will not not be transferred until the 3-4 of June. Many reasons why the transfer didn't go when initially sent and no explanation why I was notified that it would be done on the 26th and still not done. They did take the money out but all they can tell me is that it is :"in process" and with the holiday, will be in my account by the 4th?

No one if the office listened - or at lease HEARD what I was saying. They talked over or placated me until I was crying and yelling to be heard. Reading a prompted screen to me and insisting on finishing even though I already heard it and understand the ACH process.

I don't have my money, they don't have my money and my other account doesn't have it. There is no way to cancel or speed up the deposit.

Doctor appointment today and no funds to pay. No way to reschedule before I have to go out of town. I have to leave town for a week and pray that nothing happens to this temporary root canal cover happens while I am gone.

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Erin Mckenzie - 54 d 4 h ago

0

Eri25

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Barry S - 68 d ago

0

I have been trying to ensure that my Auto Loan is paid completely by my Cap insurance as the car was totaled. They claim that it was paid in full, but Citizens's is still sending bills. I have made multiple attempts to rectify this, but your company keeps claiming they will send a schedule of all payments but after months, it still has not happened. Every time I call you contact center it takes 10 - 15 minutes to reach someone as you phone IVR goes in a circle, also I have been hung up on multiple times. At this point, I say go find the wreck and try to get any money owed. It should not be this hard to find out who has paid what and when payment was made. When I repurchased a new car, I told the Car Salesman I refused to do further business with Citizens Bank due to NO CUSTOMER SERVICE!

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Ohio customer - 78 d ago

The bank made a mistake on my account of 750.00 and then deposited the money back into my account, then put a hold on the funds. Why are they trying to steal from me? I will be closing my accounts with them and going to find a bank that I can trust.

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Ellis E (Yea you know who I am) - 115 d 23 h ago

0

Citizens bank is a f*****n joke and should be closed down as their stores are starting to close down here in CT one by one, I've never heard of such bullsh** in life when it comes to a bank. They just argue with you as if your the bad guy and not the customer and they do nothing but charge over draft fees and have awful hours of operations for normal hard working citizens not their joke of a staff "citizens" ... I was charged an overdraft fee of $35 because my account was negative by $1!!!!! And they would do nothing to reimburse me after Made a deposit and I spoke to several other citizen bank customers who clearly said I should get refunded for the over draft charge and never did. I asked to speak to a manager and the manager was worse than the actual employees I spoke too! Citizens bank is the worst bank ever! They're a joke and they shouldn't be allowed to do this to people at all! U don't see complaints like this for Bank of America or TD bank or even people's bank just to name a few banks here in CT.. they lie and they lie constantly and all these posts about their accounts being short out of nowhere is 1000% percent accurate! I've never seen my account have so many phantom charges out of no where and then them turn around and charge an over draft fee for each transaction of $35 per day per transaction when you make a deposit and they still charge you for an overdraft even though you bust your ass to make it to the bank to make your account positive to avoid the fee.. this is unfair and definetely something has to be done about this, we need to unite all together and get citizens bank shut down all over the U.S. and find an attorney so get rid of them and get our money back because this is flat out bullsh**

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Do not mess with me Gail - 99 d 21 m ago

0

I agree 100%. I recently had Citizens shut down my checking account because when I withdrew $20 after making a deposit of $375 to pay bills, the resulting balance was $211. I went to a cashier who would only tell me i was overdrafted. The manager I saw next ALSO refused to say WHY i was overdrafted. I went ballistic and they closed my account. I have nevet heard of a bank who WOULD NOT SAY WHY YOU ARE OVERDRAFTED. THE MANAGER AND CASHIERS THOUGHT IT WAS FUNNY AND WERR LAUGHING AT ME FOR BEING ANGRY. I'M FILING A COMPLAINT WITH CFPB.

KooGAIL

.

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