Information, reviews and public commentary for US companies

 

Citizen's Bank

Rating
0.517241
Web
http://www.citizensbank.com
Related
RBS Citizens Financial Group
Address
1 Citizens Plaza
Providence, RI
02903
Contact
Ellen Alemany
Role
Chairman, President and CEO
Phone
(401) 456-7000
Fax
(401) 456-7819
Employees
19,700
Twitter IDs
@CitizensBank
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Sheila - 17 h 34 m ago

0

It all started with my son deployed overseas finding the dream house so me being his POA called the real estate agent to put a deposit on the house went to Citizens and applied for a VA loan for my son gave them a check for an appraisal for $450.00 which they should give back to us for all we went through!!!!!!. This poor kid was chewed up and spit out by the underwriter Jennifer Wilson, every day it was something different!!!!! her assistant Olivia was just as bad for 3 months all we did was email, fax and scan the same documents to them god only knows where they went to. The loan officer Mike Hunkins was no help and no one else wanted to help us except for a woman we spoke to down in the Rhode Island mortgage office she was very concerned as to why it was taking so long she did look at the loan and said it should have closed in October. Mind you we had 3 closing dates that were cancelled the night before at 5:30pm!!!!!When my son finally came home the end of October still no answer now we are over 2 months and still needing more check off lists of the same shit we already sent to them, I think they were just stalling until my POA expired Nov. 30th. GUESS WHAT got a new POA!!! In the mean time we are now into November and no answer, at this point my son was offered a job with the DOD starting in Jan. He accepted the offer passed the physical and background check BUT because there was a 3 week gap in jobs Citizens dropped him like a hot potato.If the loan closed in October like it was suppose to my son would have been in his house and this would have never happened. We were so frustrated we went to a mortgage company and within 2 weeks we have a closing date and he will be moving in before xmas in the snow!!! PLEASE go to a mortgage company for your mortgage because they care. Also one of the mortgage officers Gregory went into an office and told them that the "(our last name) did you here there loan went belly up" Really do you think that was funny GREG!!!!!! I don't. Now the VA is going to do an investigation because this is not the first time this has happened with a VETERAN!!!!!The only person that had any concern is Bev in the Dover NH branch. Citizens you are now going to loose a customer that has banked with you for over 50 years and both my boys that have had accounts since they were born!!!!!!I did get numerous calls from a Christine just looking for information I doubt anything will get done because I am so done with the lies and lies from there mortgage dept!! And my son had enough money to pay a years worth of mortgage payments but they don't give a shit!!!! There true colors have come out. I use to give my trust in this bank no more it is time to change institutions!!!!!!

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Anonymous - 7 d 10 h ago

Here it is three weeks before Christmas I check my balance on my mobile app. It shows I have money in the bank to use. So I make purchases and realize two days later there's absolutely no money in the bank to cover. So I'm hit with three $35 overdraft fees. I called customer service speak to a cold hearted woman named Alexandria and she don't care One bit. I told her the situation and all she said was there's no way we could refund your $105 back is there anything else I can help you with. I got irate called her a coldhearted bitch and hung up and called corporate office. Was connected to another customer service supervisor. Told me it was at m One bit. I told her the situation and all she said was there's no way we could refund your $105 back is there anything else I can help you with. I got irate called her a coldhearted bitch and hung up and called corporate office. Was connected to another customer service supervisor. Told me it was their fault that the fees were taking out because there was no money in there after I told him that there was a balance at the top of my screen. This is three weeks before Christmas. These people do have the authority to return overdraft fees. I've talked to several people who have Citizens Bank and supervisors and managers have let them slide on feet. So why not other people? Very unfair very dissatisfied. Took all my money that was left in the bank and left a penny in there if they want it they can have it. I'm sure they'll take it. Time to move to a new bank after 30+ years

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Justin - 2 d 13 h ago

You were probably being a dick to them. We are all human and if you were talked down to you wouldn't help them out either. Try being nice and Courteous and you would be surprised by the result. This situation has happened to me several times and I would call and be polite and Walla money was refunded that very moment even when it was my fault. You have to act as if it was a mistake...which it probably was,not their fault.

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Al - 29 d ago

0

My mother has done her banking at Citizens Bank since they were Charter One. I never understood why she settled for such inferior and extremely rude customer service. Just recently she realized just how awful an institution Citizens Bank is. She sold her home of over 40 years and when she went to get the money out from this transaction she was informed that her account was hacked and all of the money is gone. At this point she was told an investigation through the fraud department will be underway. After a week she went back to check on the investigation, when she was told that they believe she took the money. Their story went from hacking to a 73 year old, upstanding pillar of the community trying to de-fraud them. She was forced to scramble for a place to live and being insulted by a half wit bank that cares about nothing with the exception of their bottom line. Needless to say, this fight is far from over as a lawyer has been contacted and the next step is to bring the media in to this ordeal. That way many more people will see just how pathetic an organization Citizens Bank really is.

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Just Me. - 27 d ago

0

Sadly...Citizens Bank DOESN'T CARE....You aren't important enough to them to pay attention to you.

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just me - 10 d 15 h ago

Holy Crap. I am so sorry for you and your mother. I hope this issue was resolved.

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Lee S - 10 d 15 h ago

The ATM at Job Lot Plaza, Metacom Ave. Warren RI took my deposit and did not register it into my acct. As soon as it took the money the screen flashed and then it said, get this "Amount is invalid". It spit out a receipt wording the same, then it flashed again and said, "OUT OF ORDER". It was under 200 but I have to pay an already due bill and they said it would take 4-5 days. In the meantime, my elec was shut off.

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Carmen - 16 d 13 h ago

1

This place should have condoms and K-Y on there counters for their customers. After speaking to their representatives, you will need them..

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Demetra - 15 d 6 h ago

0

Agreed!....

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joan Hogan - 21 d 8 h ago

1

service Is bad . Third Party Liability IN Coohoots WITH AIG ... Citizens Bank Endorsed A BAD / BOGUS POLICY WITH AIG

THE POLICY WAS RULED ILLEGAL BY THE UNITED STATES DISTRICT COURT IN NEWARK NEWJERSEY.THE AIG WAS ORDERED TO RETURN POLICY PREMIUMS TO CUSTOMERS. INSTEAD OF THOUSANDS OF DOLLARS RETURNED TO ME .. I RECEIVED A CHECK FOR $ 7.49 CENTS. THIS BANK and AIG ARE RACKETETEERS AND CRIMINALS.

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Pissed customer - 21 d 9 h ago

Bad Bank. Why would you have a armored car blocking the cash machine, and your tellers gave no assistance. Lakeville Citizens Bank Blows! STUPID BANK

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A pissed off ex-customer - 25 d 16 h ago

0

THE WORST BANK I HAVE EVER DELT WITH. They always try and make you account negative so that they can charge you ridiculous over daft fees and when you pay those overdraft fee when you weren't even suppose to be over drafted then they charge you again saying that it was for the overdraft. Complete bullshit. you guys are a bunch of scammers who take advantage of hard working people.

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Carrie - 34 d 45 s ago

0

Citizens bank will lose five customers tomorrow. Due to their poor services and no accommodation is made. My family all bank there. Business and peraonal, to show their support for me, they are all transferring out of Citizens.

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Denise D - 33 d 16 h ago

Carrie and all you other angry customers. Stop banking at Banks and go to a Credit Union. You are a Member at a Credit Union, NOT a customer like you are at a bank. That means a whole lot more than being a customer. Their rates are lower for car loans, mortgages etc, atm fees are much lower and customer "member" services are friendly and helpful. They provide ALL services a bank can offer and they leave out the corporate greed. There is NO reason to ever deal with a bank again. Stay away from those greedy robotic hasbeens.

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SKOOBEE13 - 42 d 14 s ago

0

AWEFUL. THEY TAKE OUT FOREIGN ATM FEES AT THEIR CONVENIENCE TO CAUSE OVERDRAFTING. THE CUSTOMER SERVICE REP WAS EXTREMELY RUDE AND UNHELPFUL. THIS BANK WILL NOT HESITATE TO KICK YOU WHEN YOUR DOWN. FLAT OUT SAID THEY WILL LOSE A CUSTOMER OVER A 35 DOLLAR OVERDRAFT FEE. UNBELIEVABLE THAT I PUT MY TRUST IN THIS PLACE FOR SO MANY YEARS TO FIND OUT THAT I'M SO EASILY DISPOSABLE. DISGUSTED WITH THIS PLACE

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Mike - 42 d 10 h ago

0

Customer service here has taken a huge shit since citizens took over charter one bank.

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Orysa A. Makhin citizens bank small business relationship banker - 46 d 4 h ago

0

Today, October 27, 20017 I experienced some kind of service at Citizens Bank that I never have come across anywhere during my 20 years of living in United States. If Citizens Bank is going to employ people like Orysa A. Makhlin NMLS ID #1148767 who serves customers at Torresdale Office 19B-0005 9218 Frankford Ave. Philadelphia, PA 19114 it will be out of business pretty soon and have not one star only but zero stars. Orysa A. Makhlin had russian background and apparently could speak fluent russian. I came into the bank to exchange old fifty dollars bills they gave me at the same branch an hour ago. Orysa was not the one who was supposed to serve me but as soon as she noticed that I had russian accent she started screaming at me that the bank was not going to exchange old bills for new ones. On the top of that she was yelling all kinds of curse words in russian. I was trying to calm her down and tell her that I was not even talking to her. But she refused to calm down and told me that she had been working for Citizens Bank for long time and there was nothing they could do to her and she could behave the way she wanted. I would advise Citizens Bank to give a second thought while hiring its employees. It is just plain embarrassment when your business is represented by people like Orysa A. Makhlin. I intend to go to the end to make sure some disciplinary action will be taken against Orysa A. Makhlin even if it takes me to file a personal law suit against her.

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Bill - 49 d 7 h ago

1

As a part of a team of Kiwanis members from the New England & Bermuda I visited a branch in Pawtucket, RI to inquire if anyone might be interested in joining a Kiwanis club we were try to establish. After an understandable wait, we were shown into the branch managers office and promptly scolded for soliciting. Over the course of this last year as we have tried to rebuild some of the closed Kiwanis clubs I have never been treated in such a manner by bank branch manner. I was told that this was the way banks operate now.

As a Premier account holder of Citizens Bank in Massachusetts this is one branch that wouldn't have received consideration for my banking.

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allen ziman - 50 d 13 h ago

0

i have told by the phone that citizens has money in missing website website for money due to them and they had no interest in even looking at never researching and were find rude for trying to assist them and helping them locate it and receive monies as a citizen customer i find this discouraging and not caring this a customer service i doubt such please reply

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NOT HAPPY - 55 d 11 h ago

0

DO NOT BANK HERE. WE SUCK AND WILL RIP YOU OFF

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CITIZENS ROBBING THEIR SENIOR CUSTOMERS - 88 d ago

0

With over 10+ years of banking experience/knowledge..I can honestly say Citizens Bank is a RIP off..over a 3 yr period.. $4000 dollars in service charges for my 74 yr old father who is on a fixed income, customer for 10 yrs, due to. Non Citizens atm fees (knowing he moved out of state), causing overdrafts amd taking a LARGE portion of his ss and pension monthly with additinal charges every 3 days..and can ONLY reverse/rebate $35 a year as a courtesy REGARDLESS of situation...His Next weeks SS CHECK ALL GOES TO CITIZENS- Customer Service (Account Dept. made up of Supervisors )...not able, equipped or willing to address . NOT CUSTOMER ORIENTED..ESCALATING THIS ISSUE..HOPING SOMEONE SEES AND WILL OR HAVE INITIATED A CLASS ACTION SUIT for unlawful practices...with service charges to their customers...HOW CAN SENIOR CITIZENS LIVE ON A FIXED INCOME WHEN CITIZENS IS TAKING THOUSANDS A MONTH FROM THEM..I'M SURE THEY'RE LICING AND EATING...

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Julianne S. - 87 d 14 h ago

0

Citizens Bank has been doing the EXACT SAME THING TO ME!!!! I have a fixed income also due to my disabilities and they ALWAYS MANAGE TO GET MY ACCOUNT INTO THE RED AND HONESTLY CANNOT EXPLAIN THE REASONS WHY!! This is by the WORST BANK I HAVE EVER USED AND I HAVE BEEN WITH THEM FOR OVER TWO YEARS!! They just pile up the charges once they start leaving me with no money to pay my bills!! PayPal has even put money back into my account when they told Citizens Bank that they were at fault & to immediately return my money.... I never got one penny!! They have already been sued for keeping customers extra money (if you accidentally deposit more than you put on your slip THEY KEPT YOUR MONEY-YES-until they were caught millions of dollars later) THAT IS CITIZENS BANK!! I can tell you so many crooked things that they have done to me to fill three pages & that's the truth!! I also was told that they will only help you out once a year for $35.00- have you ever heard of a bank that has a SET IN STONE RULE LIKE THAT?? This is the third time this year they have got me & I'm now working with the office of the chairman BUT THEY LIED TO ME TOO! They promised to call me in three days & it's been over a week so I called them only to be lied to they stated that they called me yesterday at 4 pm yet my iPhone has NO missed calls from Rhode Island at all on any day-I've been basically sitting waiting for them to fix this mess THEY CREATED LIKE ALWAYS!! He said that the note read rang her twice & hung up!! What does that even mean?? Why not leave a message?? I'll tell u why.... Bcuz they NEVER CALLED AND I CAN PROVE IT THRU APPLE AND MY IPHONE!! This is making me feel worse than anything & I'm not supposed to get stressed out as I sit here shaking!! If you can help me-anyone please email me. This is like stealing from social security as they will keep my entire check for their fees!!!!!! There has to be a law about the number of times they can charge there $35 & $30 fees.... I know in my heart that they are completely at fault yet have nowhere to turn!! Please DO NOT EVER BANK WITH THESE CROOKS THEY ARE EVIL!!!!!! My email is (hidden). Thank you & best of luck to you I will forward anything new I find out maybe we can help each other out. God Bless!! Julianne

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michael - 55 d 11 h ago

0

Had the same thing happen. Guy was rude and told me it was my fault. No refund what so ever. Im very sorry that has happened.

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michael ledson - 55 d 11 h ago

0

worst Bank on the planet. To charge a customer of 5+ yrs 3$ extra to use the ATM card issued from Citizens. Just going back 18 months Citizens got me for 641$. If we go back the whole 5 probably a lot more of my money stolen. I will never recommend this bank to any one. The only refund after being told it was my fault was 6$. YES SIX DOLLARS. I hate Citizens bank and hope you eventually get sued for ripping people off.

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finacialprof - 62 d 7 h ago

0

Remarkable poor service. As I was already in the market for a HELOC's , I got a solicitation from Citizen, so I gave them a shout. The rep was remarkably confused and could not stop himself from speaking so as to listen to the basic facts and figures of what I was looking to do. In an effort to race to quote me rates he had himself all confused on the figures. I tried to start again from the top and he was too already confused to even listen. He continuously talked over me so I can not correct his misinformation. I took a look at the profile of their consumer lending exec and between the rep and the exec decided not to go w citizens.

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