Information, reviews and public commentary for US companies


Citizen's Bank

RBS Citizens Financial Group
1 Citizens Plaza
Providence, RI
Ellen Alemany
Chairman, President and CEO
(401) 456-7000
(401) 456-7819
Twitter IDs
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CHRISTY - 7 d 6 h ago



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Janet Green - 8 d 19 h ago


What I just went through today over a credit card, words cannot say! I have a great fico score and only owed $700.00 on it which I paid off today. I was told I could get a lower rate. OH yea, just try it. I am with several other banks that are "GREAT". Not citizens. I have had problems in the past. I will be leaving this bank. Why would I stay. Oh yes, I canceled my card. Reading other posts, I do realize this bank does not care. Good - neither do I!

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Ishwor malla - 11 d ago

Dear sir ,

Iam ishwor malla from baglung ur bank should be home loaned me before 2 yrs ,so much honerable thanks for bank ,but from last 2 month to increas the too much interest rate , when bank give me loan they re calculate every income field than decide the bank loan so that how to paied extra interest money , please bank quick action this problem .now a days my income Don't covering ur paid extra interest money .l hope bank solved my problem

Yr sincere loan holder

Ishwor malla

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standwithstandingrock - 17 d 4 h ago


Today i withdrew all of my accounts from citizens bank. I can not support a bank that is invested and tied into oil companies. Unfortunately Citizens Bank is one of those banks. If you care about our future generations do not support any corporation that values money over lives. Oil is a greedy industry and if we dont start making changes we are going to ruin this planet. Remember, you cant eat money!!!!!! Wake up and stand up everyone!

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Anonymous - 20 d ago

Further contacting Citizen Bank for requesting the wire receipt and at the meantime I am proceeding a legal action, the citizen bank said "unfortunately we can not provide the receipt", and they said I should contact Bank of China which I had the receipt from. I feel my money was robbed by Citizen Bank and just want to tell people NEVER EVER LET CITIZEN BANK WIRE YOUR MONEY!!!

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Anonymous - 22 d 7 h ago

I requested to wire money from Citizen bank to Bank of China in early January 2017. Citizen bank deducted my money from my account $90K, however Bank of China only received $83K, at the meantime Bank of China provided a wire receipt which had very clear statement for the amount, date and time the money $83K received. Since then I have been contacting Citizen bank for their wire receipt and who took the $6K. Here is the Citizen bank's letter response: "We are not able to provide the wire receipt, from extraordinary circumstances outside our control that could not have reasonably anticipated". Citizen bank took customers money $6K and couldn't provide any explanation and receipt, I will proceed legal action.

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Tahir - 22 d 12 h ago


I opened my citizens bank one deposit checking account online with the help of a coupon in December 2016. The offer said I will get a bonus of $150 when I make a direct deposit of $250 or more within 60 days of opening the account. I had the direct deposit set up and everything was fine.

I checked with customer care of citizens bank towards the mid of March 2017. Upon checking my account and direct deposit details the representative asked me to wait for couple of more days as the bonus will be paid within 90 days from the date of direct deposit and not within 90 days of opening of account.

I checked again after couple of days to receive my biggest surprise of the year. I hear a completely different tale now. I was informed that the direct deposit amount required was $500 and not $250 to receive the bonus. I tried to explain my experience with the previous customer care representative who informed me that everything was fine with my account.

Citizens bank is not trustworthy, atleast in my case. They didn't keep the promise they made to me. How do I trust them? This is clear case of fraud and cheating.

I would inform about this to all my colleagues and friends who are planning to bank with citizens bank.

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barry - 23 d 6 m ago


bully high way robbery without a gun..

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Kimberly noel - 27 d ago

I Kimberly was issued a cashiers check. On behalf of lifetime liberty. From ur branch the check was sent to cabazon but return do to wrong address. I have emailed a employee from ur branch but have gotten no response. Please contact me (hidden).

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Sandy in Ohio - 27 d 8 h ago


WOW - After reading the remarks belong, I don't feel alone. I deposited a check on a Sunday at my local branch that I do business with in a grocery store. They are open 11-3 on Sundays which is usually a good thing. My account is a checking/debit card. On Monday, I spent over $100 at a Target store using my debit card. I also had some outstanding checks but no big deal - I THOUGHT! There was enough in the account (after the Sunday deposit) to cover everything - I'm not stupid, why would I put more on the account if I didn't think there was enough there?

On Tuesday, when I checked my account online, there was a $35 overdraft fee!! The deposit of Sunday was DATE POSTED on Monday 3/27/17 and the overdraft fee was dated on Tuesday 3/28/17. Nowhere on the statement was I overdrawn. I called customer service twice to explain my situation / first woman hung up on me after telling me that the deposit wasn't posted until the 28th. After talking with the second woman, who told me the same thing, I was pretty hot! She couldn't explain to me why the posting said deposit was 3/27/17 but the bank didn't credit me until the 28th...

Someone at the bank where I deposited the check should have told me that I told her... and she just kept saying, "Ma'am, Ma'am......." When I asked that the $35 be returned, she put me on hold (for about the 3rd time) and came back and said "No - you've had a charge taken off in the past 12 months." I don't argue that but this charge is bogus!!!!!!!

What the HELL!!??

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PVK - 27 d 9 h ago


I have had an account with Citizens Bank for fifteen years, In all that time I have had nothing but the best service. I am a retiree and my pension and social security checks are direct deposit, The people at the branch are always really friendly and courteous. In addition, I am involved in a number of non-profit organizations and Citizens really supports the local community.

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BrianW - 28 d 5 h ago


Total robbery to charge a fee to cash a check drawn on your bank, used to be $6 now $7. Out right ccorporate greed, & employee additude sucks, they think there you a favor!

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Robert Giammarco - 29 d ago


$1035 in fees due to them allowing debits to come out over and over. Said they could rebate $35 in fees lol.

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Rachael Moyer Flite - 41 d ago

The worse Bank in the world! I stayed with them for so long because of the difficulty in transferring all of my accounts but when i finally did, it was well worth it! They are scam artists and rip offs!

Switch to another bank! You will find out that other banks really appreciate you being their customer!

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Todd Shoemaker - 41 d 7 h ago


This is the worse bank, DO NOT DUE BUSINESS WITH THEM! THEY over charged me for my Iphone when I paid it off they gave me the wrong payoff and then afterwards they kept charging me and then said they would not refund me the money when they made the mistake by overcharging me after the payoff.

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Fuck the banks - 42 d 4 h ago

My accout is constantly in the negative for no reason getting enrolled in online banking at citizens bank is to difficult i get carged for statments i never asked all banks are worthless and just find ways to steal your money

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Melanie - 137 d ago


My significant other and I had a terrible experience with the Branch Manager, Anthony Bianchini at the Newark, NY branch. We have never in our life been treated with so much disrespect and rudeness. He was aggressive and intimidating in his actions when we were simply trying to clear a banking issue. We will be calling the corporate office to discuss this matter further.

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Spartagon - 136 d 18 h ago


Hi Melanie:

I have called the corporate office about my issue and let me tell you: the fish stinks from the head down. They do not care. We need to all get together and do something.

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Regretting Citizens Bank: - 99 d 14 h ago


Please do something; then tell us what it is so that we might duplicate it.

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Rv - 86 d 3 h ago


What the phone number

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DISGUSTED - 45 d 4 h ago


I know that here in upstate NY, we have a newscaster, John Grey, who takes these stories and investigates them...perhaps you have the same person in your local area, give them a call...I am glad I saw Melanie's comment, I was going to call but now I will get a lawyer.

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Anonymous: - 99 d 14 h ago


Your call will bring you more frustration but a clearer realization of why Citizens must be taken into court on a class action type of a suit. Must be something we can do? Have you read these other complaints? You just found out the truth. Truth is-God is good. Move on to another, the quicker the netter.

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Irked - 70 d 51 s ago


I opened up a account with Citizens Bank because of a "New to the Neighborhood" promo in which I would receive $150 within 90 days of my first direct deposit. First time I called I was told that it would be 90 days of my deposit the following month. Second time I called I was told that I qualify for the bonus but I would need to call back with my promo code (I honestly think they assumed I disposed of it or lost it because it was 3 months ago lol). The third time i called with the promo code and I was told that I would have to wait 3-4 days for them to see why I didn't receive my money. Needless to say I will be closing this account.

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DISGUSTED - 45 d 4 h ago


If you close account, read my comment aboive...disgusted

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Fed Up And Ready To Go Elsewhere - 51 d 4 h ago


I have been dealing with error after error regarding my account since November of 2016. I make payments to my regular payment and principal only to review my account later to see that all payments have been applied incorrectly. I have spoken with 17 different people as of March 7, 2017 just for them to tell me that they will have my account corrected. I am very disappointed and really thinking about moving my services elsewhere. I just made a payment to my account and AGAIN it was misapplied incorrectly. Upon speaking with the 17th persons this morning I was told to make my payments on-line which was my original payment method in the first place, but because they don't have whether or not you can split your payments (regular payment/principal payment) everything goes to my regular payment. I've even went as far as writing a letter along with my January payment explaining what was happening but still no resolution. I was also told to make two separate checks (regular payment and principal payment) only to have the entire payments applied to my regular payment and not split between the two not to mention that I was sent to collections for an error that was made because of this and charged a fee.

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DISGUSTED. - 45 d 4 h ago


I too had to deal with Citizens for over two years. I told them to close my account, and they kept it open , charging me fee after fee. I finally had to get a lawyer and thought all was done. When I opened my account, I had my daughter sign to be on my checking account, if something happened to me. That was over 4 years ago. She now tells me Citizens has her on her credit reports as delinquent.. This will probably take another 2 years to fix..!!! THIS IS THE WORST BANK EVER.....

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