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Citizen's Bank

Rating
0.601027
Web
http://www.citizensbank.com
Related
RBS Citizens Financial Group
Address
1 Citizens Plaza
Providence, RI
02903
Contact
Ellen Alemany
Role
Chairman, President and CEO
Phone
(401) 456-7000
Fax
(401) 456-7819
Employees
19,700
Twitter IDs
@CitizensBank
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Edward and Mary Everitt - 1 d 6 h ago

5

My husband and I are new customers to citizens bank and the customer service we have received from assistant branch manager Stella Tsiknakis at Medford Elmwood plaza branch is commendable .When you walk in until the time you leave she treats you like you have been a customer for years .She gives you that old time service that banks gave us years ago it is nice to deal with people who care. I hope you will acknowledge what a great job she is doing for your bank

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Anonymous - 63 d 2 m ago

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Flagged for review. 
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Very angry - 62 d ago

4 years ago I opened a rep payee account with a branch in Manchester nh for my dad, when he passed away I was not allowed to close this account, they put a hold on the acct, my sister was executor of the will which we were told she was the one who could close it but that they needed a paper from the court naming her as such which we didn't understand because we had the original will, so we went to the court in brentwood nh got all the papers filled them out and sent them in, they got lost in the mail along with my dads original will, there was only 400.00 in the account but now it at about half that due to them taking out fees each mo. on an acct that's supposed to be frozen, in my book that's stealing, this money was supposed to be our inheritance that you bank stole from us, I will never hold another acct in your bank because of this, I should have been allowed to close this a___

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Misses - 4 d 17 h ago

0

Sue them they are no good

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Ellen Alchemy - 61 d 15 s ago

Dear all

It seems a common thread that Citizens Bank is good at some things and like any coporation bad at others. Most of the complaints I have read seem to be about the way customers have been treated during difficulties or disputes with the bank. May i appeal to the leadership of Citizens Bank that your mission is to be customer centric but you are not living up to your values. You have some serious red tape and brutal policies that are not customer centric and maybe your middle or senior management are misaligned with your strategic goals in this regards. Every employee is a human being unless you have some robots on the payroll. So please treat customers with dignity and more respect especially when there are difficult scenarios and the bank has a lot of power to cause unnecessary suffering. You may be too quick to make decisions and judgements. I hope you listen because you will lose customers in the end and your brand reputation will be severely damaged.))))

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Kay - 11 d 2 m ago

3

Is this number for claims in any state???

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Robert Sylvia Jr. - 21 d ago

0

I recently discovered that someone had made 2 unauthorized withdrawals from my checking account. I immediately went to my local branch to report this. I sat down with the bank associate to file a report/claim . While looking up our account activity he discovered that there was actually 2 withdrawals made at a bank 50miles away. The first was for $220 with a hand written withdrawal slip. Then 10mins later they withdrew $8,000.00 at the same branch. I patiently waited and a week later they refunded the $220 claim. I patiently waited another week and after not hearing anything went to my branch to be told by ( With a horrified look on his face ) that the second claim had been denied. They cited that the claim was made in an untimely manor. Confused I asked why did they settle the first claim with no problem but were denying the second that happened 10mins later. My local branch told me that they would bring it to the "CHAIR" ??? After another 2 weeks I was informed that they were taking back the $220 from the first claim. Mind you, throughout this process I couldn't understand what difference the 10mins made in the 2 claims. My second issue with this is how am I getting blamed for this when it was the " CITIZENS BANK EMPLOYEE " who gave away my $8200.00 to someone. How can any " BANK EMPLOYEE" give out that amount of CASH without 2 forms of identification? I do not do Online-Banking and rely on the monthly statements. " SHAME ON ME " how many elderly people do you think this is happening to. Just for the record I have been a customer of Citizens Bank for 20+ years. I am very Disappointed in the way that they are handling this situation.

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Ashley J Essor - 11 d 17 h ago

0

This is horrible and despicable.

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Kay - 11 d 25 s ago

3

That should have not happened. You should get your money back without any questions....Contact a lawyer and go after the teller who gave your money away..

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Andrea - 4 d 17 h ago

0

It happen to me to lets get together .file a complaint

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Anonymous - 7 d 2 h ago

0

They are the worst. their fees are outrageous. no sympathy or compassion for mistakens putting account in overdrafts. all they want is those high fees paid...for nothing....

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Kelly Murphy - 8 d ago

Terrible Bank, tons of unnecessary fees!

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Fred - 10 d 3 h ago

0

Dealing with citizens Bank is a total nightmare be cautious employees are rude and show no compassion for customers

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Terrible. - 11 d 2 s ago

0

My account has had significant fraudulent charges made 3 times in the past 7 months. Every customer service representative I've talked to, including supervisors, have done nothing but lead me in circles. There is absolutely no security on these accounts; even after I went through the effort of making an entirely new bank account- mistakenly giving Citizens a second chance. A customer service representative told me, in person, "some people just get targeted."

It is devastating to have a company you are supposed to trust with your financial livelihood be so uncaring and flippant about such an issue.

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Graduate Student - 19 d 36 s ago

0

I am a graduate student in Boston MA attempting to finish a Master's Degree in Clinical Mental Health Counseling. To obtain this degree you are required to do 2 unpaid internships. I am in my second internship working with at risk youth in inner-city Boston. Not only is the internship unpaid, but it costs A LOT of money as it is part of the degree program. Consequently, I am dependent on financial aid to pay rent, bills, food, etc.

My account at citizens became over drawn in January 2019. I reasoned that, when I received my financial aid via direct deposit into my citizen's account, the balance would be covered and I could pay rent, bills, etc. On 2/11/19 I received electronic notification that my school had send $8,000 plus dollars via direct deposit to my Citizens account. I checked my account. It was no longer over drawn, but the balance was $0. I called and was told, "We closed your account because it was over drawn for too long." I received NO notification that the account was closed. 2/11/19 was the first time I was told, "Our recovery department will send a check to the address we have on file once we check and make sure the funds are good, please hold." I was put on hold. The staff person came back and said, "Funds are verified. We will get a check in the mail to you tomorrow. It is now 2/28. We have turned of internet, electricity, heat, and hot water to save money. Let me tell you, living in Boston without heat in the winter is rough. A good side effect is that I've dropped 2 sizes in the past month because I can't afford food. Poverty is truly the best diet.

I am not naive enough to think Citizen's bank cares about any of these circumstances, but I thought they would keep their word, stop holding my school funds hostage, and would send me my check when they first promised... not said... but PROMISED, they would, which was 2/11/19.

I was just informed not 5 minutes ago that the check was never sent. (Keep in mind, I have called at least 7 times since that first call on 2/11, each time being met with the same process, "Please hold while we verify the funds, funds are verified, we are emailing to have your check sent immediately).

Now, facing eviction, I have consulted legal advice. It seems I will have to drop out of school (I was only supposed to have 3 months until I graduate by the way), so that I can work a paid job. It is too late to withdraw from the semester with courses refunded. So, I will be paying for not one, but two extra semester of school because I will have to restart my second internship. in the fall. Citizen's bank, in one month, has exposed me to living without heat and electricity in the cold New England winter. Citizen's bank has provided me with the experience of living in true poverty. Citizen's bank has triggered a depression so intense, I have been prescribed mood elevators which are drastically affecting multiple parts of my psyche. Citizen's bank has pushed my relationship with my partner to the breaking point.

I wish citizen's bank had been honest from day one. I wish when I asked, "Can you set up a checking account with NO over draft fees? e.g., if I don't have the funds, the purchase is declined?" Citizen's bank said "Yes." This was a lie. I wish Citizen's bank had told me they were going to close my account. They never did. I wish citizen's bank didn't lie about sending me a check. This lie caused me to lie to my landlord who has reached the end of his grace.

Citizen's bank has walked me through what has been the worst banking experience of my life. The side effects of this experiences will be affecting my life for the foreseeable future. As I go public with my story via youtube, facebook, instagram, I leave my comments here for the edification of other young professionals seeking higher education who do not come from money or privilege. This bank will add to your stress and steal your money. Look elsewhere. Any place else. Horrible horrible horrible experience.

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Ashley J Essor - 11 d 17 h ago

0

Citizens bank is horrible and I'm switching as well....I was just told to deposit my overdrawn amount and the fee would be waived. Called in after I made the deposit and the supervisor "Jordan" said there's no record of the conversation and nothing is noted. Similar issue last week and in January 2019. I am going to a branch tomorrow.

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unknow - 12 d 7 h ago

2

some of your atm machine dont have great security doors are never lockingright people can walk right in on you please get them fixed these are the walk in ones

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JTrojan - 13 d ago

0

Horrible customer service at Roxborough, Pa branch. Opened account, made a deposit my paycheck, I was told money would be available on a certain day, so I wrote a check purposely the day after, just to give an extra day,well my money wasn't available. I called the roxborough branch to put stop payment so the check wouldn't bounce, they are going to charge me for the stop payment, I was told the money would be available, so why should I pay the fee for a stop payment??? I am closing my account and they can eat the fee!!!!

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Nancy - 13 d ago

4

I want to let let headquarters know what a good job Dottie in your Puttsburg office dod last night at 1am..very kind and helpful.

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davidjohnsonloanfirm111@gmail.com - 14 d 19 h ago

(SPAM)

Flagged for review. 
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40 Year Customer - 15 d ago

0

Horrible bank. Waiting on a home mortgage for 10 weeks with no update. Management couldn't even answer how much money had to be in reserves for the mortgage approval! The branch manager actually told me to put my bills on hold so there's enough in the reserve for approval(which they could not give an amount and branch manager said he couldn't call the right department to find out & also didn't offer too). So I should ruin my credit for your bank's incompetency? One of their representative's actually said "It's not my fault". How can your staff say that when they represent the company the customer? Seriously Tony Connell, you and your staff are bleeding customers in Wilkes Barre for poor service, I can see why Citizens Bank stock price has dropped. Investors should run the opposite way based off how your team handles services and finances. In today's competitive market, a lack of effort can sink any buisiness. Will be reaching out for other financial institutions to benefit from my interest payments.

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Siberia - 15 d ago

0

Worst bank in MA. Changing banks to one who cares about customers.

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Frances Martinez-F&N Transportation LLC - 39 d ago

0

All of you are right, the worst bank for a company to use. Went from a Sole Proprietor to a LLC, they called me to ask for the paperwork need to change from SP to LLC. Gave them what they needed. Thought all was good. Then a few days later Citizen's bank decided to freeze my account with $ 25,000 in it. When I called they said that they were in need of a letter. I asked why didn't anyone call me, they stated that they sent a letter....>WHAT....they called me for paperwork, but didn't think it was necessary to call to tell me that you were freezing my account. Payroll bounced, checks bounced got charged all these fees..Then spoke to the manager at the Delaware office told her we needed to be reimbursed for these fees. She said NO....what a terrible bank. With all of the other banks out there you would think they would be better at customer service...They won't be in business that long if this keeps up. And Ellen don't tell me that you are working on these problems, refund me for all of the money that was charged to me because of your decision...

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Anonymous - 39 d 8 h ago

I was going to comment but you guys said it all. Banksters.

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I WILL NEVER BANK HERER - 41 d 24 h ago

0

My grandmother has been banking with Citizens for 20 years. They talked her into getting a debit card a little over a year ago and since then she has been having me do her banking for her. By the time I get off work, the banks are closed so I am forced to use the ATM 95% of the time. I used the ATM in Detroit Michigan on Warren and Southfield Friday evening at 6:38PM February 1st, like I do every 1st of the month for my grandmother. This time the ATM machine keeps the money, cancels the transaction, doesn't spit out a receipt and the door where the money shoots from never opens. I immediately called my granny and told her to call the bank ASAP because it kept her $600.00. She calls the bank and the CSR tells her someone took the $600.00 already and that she cant take any more money because she reached her daily limit and has to try again the next day. How smart was that???? I had to wound up calling and getting a hold of another CSR who tells me the same thing...it took for me asking to speak to someone else when I got a very friendly guy that took a claim from us and submitted it. He told us it was an internal error and we needed to contact the claims department first thing Monday morning. Which we did and they have been NO help. All my grandmother bills are due the 1st of the month and we were told the bank would give her the money back and she wouldn't have to worry about late fees. Now, she has accumulated late fees for her rent, DTE and Cable bills and here it is 5 days later and still no money returned. The claims department is telling me now we have to wait 10 business days. OH WOW! So get put out and freeze your balls off because you cant pay your bills now granny!!!! I decided to call the actual bank where the faulty ATM machine is located. One guy over the phone tells me the machine is working and sometime it fixes itself for me to call back. OH OK, NICE! NO help AT ALL. I call back and I get a very pleasant branch manager name Hussain who tells me that even though this happen Friday and its now Tuesday, they have not balanced their ATM so they don't know if its out of balance. Now, I am not the smartest but I am pretty sure when I worked at the bank the ATM machines got balanced daily every morning so why on earth would it not be balanced after sitting an entire weekend and 2 days???? but ok, I went with it and Hussain told me to call back Wednesday and he would have the machine results by 10AM and granny would have her deposit. So.... we call the branch at 11:05 and guess what??? Hussain called in....Yes the manager called in but he told one of his reps to tell me or my grandmother in case we call that he was unable to make it in and when he returns he will balance the machine. Sooooo...now the machine is sitting another day without being balanced...where on earth does this happen. I wouldn't want to bank anywhere, where they don't balance their machines on a daily basis and have no clue what's in it or what's coming out of it!!! Here my granny is no money returned, the bank snatched it from her and now she homeless and eating buttered noodles out of a shoe box. But I am sure Hussain is having the best day off at his warm home where he was able to pay his rent and utilities and I am sure the customer service reps that were no help are probably sitting warm and all their bills are paid and the bank hasn't conveniently taken their money. My granny asked me a few years ago why do I bank with PNC when I used to work for First Federal/Charter One/Citizens... I told her they were crooks when I worked there so I am sure they haven't changed much. Guess what, TRUTH!!!! There ATM'S are BUTT slow, their offices are always dirty and their reps look like someone crawled out a gutter. I have never had any issues with PNC Bank out of the 15 years I have banked with them. Always nice, friendly, clean office, ATM machines fast and have never been robbed by their machines. NO THANKS CITIZENS!!! and give my granny her money before I call Fox 2, Channel 7 and Channel 4...You know what, as soon as I hit send on this...that's exactly what I am going to do.

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