Information, reviews and public commentary for US companies


Citizen's Bank

RBS Citizens Financial Group
1 Citizens Plaza
Providence, RI
Ellen Alemany
Chairman, President and CEO
(401) 456-7000
(401) 456-7819
Twitter IDs
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wasacustomer - 16 d 15 h ago


There could not be a worse company to deal with. The customer service is absolutely horrible. They will put you on hold, keep you on hold, blame you for their mistakes, make it a 40 hour job for you to show them their mistakes and them they will find a loophole and never take care of the problem they caused. There are many banks - do not deal with this one.

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Kristen Kurtz - 7 d 8 h ago


I literally just had this same exact experience, the worst bank & customer service ever.

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Mrs. L - 7 d 8 h ago


I left my husband's bank card in the citizens bank atm. Brank located in Rochester ny in tops supermarket on winton road. When i went back to get it your employee Rachel was standing with her head in her hand sloutched over the counter (unprofessional) just waiting for me to come back for it. She could tell i was very upset and frantic and as she laughfed at me then let me know she had it and because it was in my husband's name he would have to come in person to retrieve the card. I know thats Probley bank procedures and understand that is for people's own protection. (Not that she told me that) I assume that. She was the most unprofessional rudest person I have ever encountered in my 40 years of life. I was so flabbergasted anyone would even give that women a job the way she treated a potential customer. I will never again use a citizens bank or recommend anyone for that matter. The approach was so wrong and I am very disgusted she has a job she doesnt deserve. In my years of working Exspirence if its slow sweep the floor look busy! The way she was slumped over the counter with her head in her hand looking "bored" and then poor customer service skills on top of that will be forever stuck in my mind. Thumbs done to citizens bank in tops supermarket on winton rd in Rochester ny. Shame on you Rachael!!!!

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Kimberley Benjamin - 8 d 5 h ago


How stupid is this Bank. My mom got a car loan from this Bank, in 2013. I have made the payment for this all along. Unfortunately my mom passed away last year, then my sister passed away this April. I had to get rid of the house, cause mom had done a Reverse Mortgage. I got behind 2 payments and then 1 more. They just repossessed the car Monday. Why would they even want this car that I have Driven for the last 3years and has over 150,000 miles on it and needs some work. Instead of letting me keep making the payments and get caught up on the back. Plus this Bank can't get money out of my mom, cause she's gone. And the loan is in her name!! Fools And unkind and heartless. People have struggles in life and I will not do business with a company like this and I want others to know.

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Kimberley Benjamin - 8 d 14 h ago


My mom bought a car and it's financed through Citizen Bank. She passed away August 5,2017. I have always paid the car note. Unfortunately I got behind on my payments when she died. But I tried to call them and tell them that I will keep making the payment's due, but I could put a little extra towards the missed payments. Well I was just repossessed Monday. And I'm not going to be able to get my car back. I have had too much loss and I also am on disability from having a Liver Transplant. I lost my mom and sister all within months of each other. And I am homeless. I am staying with my Step Daughter. It's so sad that this big bank can't help me out. So they would rather loose my money and take the car back. The car is a 2013 with 155,000 miles on it. What can they really get by taking the car back? It's was almost paid for.

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webb - 14 d 5 h ago


I was a victim of identity theft and the citizen bank won't remove what they wrote to check system even though I gave them all the information and I was refused a checking account for an aunt on hospics. I am getting to believe the accounts listed below. It seems they really don't care. My case have been open since 2015.

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Julie - 15 d 15 h ago


Not helpful over the phone i called in and was told with customer out me on him..I was ok with that then comes back and says now I have a line i will have to call u back in 10 I called before your line u need to help me..then I called back again was treated so very rudely.. Cause I told them it unacceptable that there is a hold on my check. That I deposited Tuesday Oct 2nd and wouldnt be available until Oct 11th...when funds r available in the account it came from ..I am beyond pissed...

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Maria - 17 d 6 h ago


Worst service EVER!! I was trying to find out information about CD rates and if Citizens Bank will match their online CD rates. No one could answer this question. Someone was supposed to get back to me and never did. The employees at the Branch were not helpful. All in all, not a good experience. If you're looking for good customer service, do not deal with Citizens.

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Anonymous - 29 d 14 h ago


I am a customer of your bank at the location at 20333 Conant St in Detroit MI.

The ATM has been out for repair for months. This is a problem for me because this one is so close to me, now I have go farther to use a ATM.

Can you please notify someone at Corporate that they need to get a ATM machine asap at this location. You are losing customer

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Brenda brosnahan - 31 d 5 h ago


I had fraud withdrawals on my checking account called the same day to report 10 days later I still dont have my money and was told i wouldnt have till MAYBE the end of week because the claims department is behind. How is that the customers problem ? You say security is important to you well I have bills to pay and they took all our money and no o e in the bank cares to help . There is no number to call claims yourself so you set on hold for 20 min only to be transferred and hung up.on . I camt Bey away from this bank fast enough.

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Rick - 36 d 7 h ago


Hanover street Branch in Manchester NH

Ester at the drive thru should be canned, Rude, Ignorant woman.

Every one should head over to Bank of NH

It is a zoo at this branch.

No one in charge, rude staff members

Close your accounts

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Karen Brahimi - 37 d 8 h ago


Horrible situation my acct was compromised went to a branch acct was closed opened a new one. However my social security disability check got deposited in the old account because the ACH hold didn't work. I have no money to live on. I don't believe that no one in your system can fix this.

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Dissatisfied customer - 44 d 9 h ago


I've been a Business Banking customer as well as personal banking customer for over 18 years.

The HVAC system in your 2001 Market St Commerce Square location is a disgrace and it has been for over the past couple of years.

It never works. It's beyond hot in your branch. It's terribke for your staff as well as your customers.

As a business owner I take pride in maintaining my equipment for the wellness of my staff and customers

I don't understand how a Bank of your size and success could allow this to continue

I just left your branch after meeting with a PayChex representative and the meeting was brutal due to the lack of air conditioning.

You need a new Facilities Manager! Someone needs to be held accountable.

It is also clear how Citizens Bank feels about its branch employees

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anonymous - 47 d 14 h ago


Unable to close accounts by phone even after they have been opened by phone. Seems like they are throwing up roadblocks to prevent me from getting my money. Horrible policies. Time to start shutting down all of my accounts with this bank even if I need to walk into offices to do so

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Kamissa - 48 d 11 h ago

Your branch manager is rude and disrespectful, I came in to make a check and I made a mistake so I came back to cancel and so they can reprint the correct check and the branch manager didn't want to help me , instead she told me it doesn't matter she can't do anything about it , that I had to deposit it into my account and wait for it to clear , I went to another branch the the manager there was very helpful and told me there I can definitely cancel my check and get a new one , so now I'm on my way back to the branch I first made my check out to and I want to speak to the district manager because this is very unprofessional, at this point I feel she only didn't want to help me because I'm black and I'm tired of people racially profiling others because of they race , I will be contact corporate to file a complaint

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Walter Perez - 62 d 8 h ago


My name is WALTER Perez I've been banking with yall going on 2 years a gentle man called me from PA he said he's some kind of MANAGER for the bank we talk for awhile June 1st of this year there was a arm robber at the bank in Boardman ohio well this guy rob the bank while i was there i went heads up with this punk iam a ex POLICEMEN and deputy well i stop and talked to the guy from shooting at anybody well of course to my best of knowledge they haven't caught the robber yet well i got a call this Tuesday explaining the situation to this manager of the citizens bank he told me that HE'LL talked with the lady who does the loans well had my appointment today of course my credit isn't great i try getting a car loan and was DENIED now why couldn't they told me this over the phone thats not go business the way the guy was talking to me I'd believe i was getting a small loan thats not right at all had my hopes up thinking iam getting the loan i believe its time to go to a different bank i was treated to my best of knowledge like shit. My num is (hidden) you have a wonderful day ma'am

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Al Thomas - 62 d 12 h ago


Citizens Bank student loan multi year is a lie we were denied second year due to lower BNI score not Credit Score have asked over and over what caused this drop and lied to. Only new thing on Hard credit report is last years loan which is deferred so no one can explain why, so what a joke for all complaints get your paperwork together and file on line at Consumer Federal Protection Bureau They have to ans to this complaint it is Federal Agency nice people.

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Anonymous - 64 d 17 h ago

Worst bank ever in history. My daughter closed her account in June of 2018. Took all her money out after her account was hacked 5 times. Now this socalled bank is taking more money out of the closed account due to recurring preauthorized debits and billing her. HOW??? The account is closed. Now they want to investigate. They state they have been trying to call her and state her voicemail is full. This bank and their employees are full of crap. Her voicemail is NEVER full. They need to be shut down permanently!!!!!

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Courtney Willims - 66 d 11 h ago


in April I went to the castle Village branch and had a complaint that I am always having overdraft fees/etc. The women who I am now aware of her name was Joyce I believe. she said If I stayed with the company they currently have a promotion where you have to have direct deposit of $500.00 or more and in 60days you will receive this $200.00 My fianc has an acct and I am an authorized user, but she assured me it would be fine, and told me not to add Jeremy to my account so there would be no confusion. so we did so. well, about a month ago I called because have not received the money yet, and was advised by customer service that it had to have the deposit in by 60days, and then would receive the $200.00 90 days from that. called the branch to advise them that i was mislead, and the branch manager at the time advised me she would take care of it, and looked up my account and advised we would receive in 90days. May 18th was the day we deposited the money in the acct, which was very quickly after opening the account.

Here we are August. I called customer service to be assure we would get the deposit in August- August 4th the exact date customer service told me I spoken with someone. she said she needed to contact rebate team to see when I would receive rebate. She told me May 18th was my direct deposit date and they advised I would receive it at the end of the month, I asked for a more precise date and she told me 15th-20th.

I happen to be in a citizen bank today for work, because this is who we bank with. I asked if there was a more of date. she told me there are batches released, but let me get into your account to se.. she then advised me " you do not qualify because you are not considered a NEW patient". I told her a brief run down, and she says to call the branch who set the account up, bc if it was promised they should have to grant it.

I called the bank at 11:15am, sat on hold for 22 mins, but the young women who answered the phone was new and could not help me. At the point the assistant branch manager got on the phone and told me he had to call the rebate team, and would call me back. when he called me back he than told me what the other agent at the other citizen bank told me. I told him I did not feel that was ethical, being I have had complaints with this since the beginning. he says " sorry but you got the flyer didn't you and it says it in fine print"." I think this was a miscommunication and there is nothing I can do". I explained to him I have TWO kids under two and I have been patiently waiting for this money. he told me he could not give me corp and all he could do was make a " complaint for me and tell his supervisor whenever she gets back.

I want this to be taken care of asap, this is not fair as I was mislead to stay with the company and did not get what I was promised.

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Steven P Nogueira - 72 d 11 h ago


Worse bank I have ever dealt with. I finally left them. There is no way to reach a real person without being on hold for up to an hour. Be careful if you are thinking of joining. They will not provide anything close to good service. They are atrocious.

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Terasa Harris - 76 d 12 h ago


In Rochester, NY @the Tops West Avenue location, Citizen bank employees are misrepresenting customers. I was told IF my account is overdrawn by 5 bucks or LESS no overdraft fee would be incurred. Well, that was a LIE. There was an overdraft for 2.45 and I put 5.00 to cover it. They came the next day and charged 35 bucks, then several days later another 30 dollars and ANOTHER a few days later. I spoke to customer service and they took away 2 overdraft charges and left one. I will NOT be paying this fee. STOP MISREPRESENTING PEOPLE. SHAME ON YOU CITIZEN BANK.

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Furious - 76 d 13 h ago

Worst bank. Totally unprofessional and unresponsive. Misapplied my home equity line payments and took money out of my checking account to pay a line that I had already paid. Re fuse to give me my money back. They are outrageous and dishonest!

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Kim - 77 d 12 h ago


WORST BANK! Don't use!!!! Had home equity line with them, switched to 30 yr fixed mortgage with them. Went thru a closing and they lost check to pay off home equity line and now say WE owe them money!!! Have all documentation that we don't. Nobody wants to help....they just keep passing us thru departments!!!!

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Stephen G. Zavoritis,George J.Zavoritis Attorney at Law - 78 d 6 h ago

The assistant mgr. @ the branch inside stop & shop super market in Swampscott ma. Named kelviyn Lugo refused to cash my citizen's bank check. From my lawyers iolta account Susan a.bernstein attorney at law account # (hidden),I've apprised her of this incident,he displayed an excessive amount of hostility towards me legal action will be initiated Thursday 8/2 if you don't transact our check

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Marilyn A - 78 d 14 h ago

I recently had my identity stolen by someone that opened a credit and account in my name. I live in New York, no Citizen's branch here.

The person opened with an ID, according to Branch Manager, at the Wellesely Branch in MA. He declined to give further information.

I asked how can someone deposit a check for $5000 and you all not ask for ID, and made the person withdraw?

Something fishy.

After the investigation, I received a letter informing me that the accounts was indeed a product of fradulent.

Why is Citizen's bank still sending me letters that the account was Overdrawn and they will be taking further action?

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