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Citizen's Bank

Rating
0.61
Web
http://www.citizensbank.com
Related
RBS Citizens Financial Group
Address
1 Citizens Plaza
Providence, RI
02903
Contact
Ellen Alemany
Role
Chairman, President and CEO
Phone
(401) 456-7000
Fax
(401) 456-7819
Employees
19,700
Twitter IDs
@CitizensBank
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Barry S - 7 d 11 h ago

0

I have been trying to ensure that my Auto Loan is paid completely by my Cap insurance as the car was totaled. They claim that it was paid in full, but Citizens's is still sending bills. I have made multiple attempts to rectify this, but your company keeps claiming they will send a schedule of all payments but after months, it still has not happened. Every time I call you contact center it takes 10 - 15 minutes to reach someone as you phone IVR goes in a circle, also I have been hung up on multiple times. At this point, I say go find the wreck and try to get any money owed. It should not be this hard to find out who has paid what and when payment was made. When I repurchased a new car, I told the Car Salesman I refused to do further business with Citizens Bank due to NO CUSTOMER SERVICE!

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Ohio customer - 17 d 15 h ago

The bank made a mistake on my account of 750.00 and then deposited the money back into my account, then put a hold on the funds. Why are they trying to steal from me? I will be closing my accounts with them and going to find a bank that I can trust.

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Ellis E (Yea you know who I am) - 54 d 10 h ago

0

Citizens bank is a f*****n joke and should be closed down as their stores are starting to close down here in CT one by one, I've never heard of such bullsh** in life when it comes to a bank. They just argue with you as if your the bad guy and not the customer and they do nothing but charge over draft fees and have awful hours of operations for normal hard working citizens not their joke of a staff "citizens" ... I was charged an overdraft fee of $35 because my account was negative by $1!!!!! And they would do nothing to reimburse me after Made a deposit and I spoke to several other citizen bank customers who clearly said I should get refunded for the over draft charge and never did. I asked to speak to a manager and the manager was worse than the actual employees I spoke too! Citizens bank is the worst bank ever! They're a joke and they shouldn't be allowed to do this to people at all! U don't see complaints like this for Bank of America or TD bank or even people's bank just to name a few banks here in CT.. they lie and they lie constantly and all these posts about their accounts being short out of nowhere is 1000% percent accurate! I've never seen my account have so many phantom charges out of no where and then them turn around and charge an over draft fee for each transaction of $35 per day per transaction when you make a deposit and they still charge you for an overdraft even though you bust your ass to make it to the bank to make your account positive to avoid the fee.. this is unfair and definetely something has to be done about this, we need to unite all together and get citizens bank shut down all over the U.S. and find an attorney so get rid of them and get our money back because this is flat out bullsh**

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Do not mess with me Gail - 38 d 14 h ago

0

I agree 100%. I recently had Citizens shut down my checking account because when I withdrew $20 after making a deposit of $375 to pay bills, the resulting balance was $211. I went to a cashier who would only tell me i was overdrafted. The manager I saw next ALSO refused to say WHY i was overdrafted. I went ballistic and they closed my account. I have nevet heard of a bank who WOULD NOT SAY WHY YOU ARE OVERDRAFTED. THE MANAGER AND CASHIERS THOUGHT IT WAS FUNNY AND WERR LAUGHING AT ME FOR BEING ANGRY. I'M FILING A COMPLAINT WITH CFPB.

KooGAIL

.

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John T - 28 d ago

Sorry, $1.00or not, you overdrew your account, spending more money than you have. They are under no obligation to refund the fee to you. You should try keeping a checkbook so you will always know what your running balance is.

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Lawrence Summers - 19 d 5 h ago

1

Yea pal guess you work for the bank because the attitude you got is the same as citizens. Mistakes do happen and bank personnel do refund back over draft fees , especially when they see it's only 1 dollar that unless they get a bank rep like you who just wants to be a smart ass and ain't willing to help no one. When citizens Bank makes a mistake your lucky if you get a sorry .

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Lawrence Summers - 19 d 5 h ago

1

I've been a customer of citizens over 15 years ,checking , savings ,home equity loan. I was one day late with a payment and they reported it to my credit reports. I have never gave a late payment to citizens in 10 years always on time ,I've always had a 100 percent on time payment history on my credit report with all my credit cards ,car loans. Now I have a derogatory mark on my reports. Citizens never gave a call to see if I had a problem this month they just reported me first chance they got. Guess that's what they call customer relations. I called them up they said well you were one day late. There's been other issues with this bank but I feel disrespected with this one. I will pass on my experience with everyone I see and do my best to turn off anyone who's thinking about doing business with this bank

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Anonymous - 20 d 11 h ago

5

Nick Smith at the Norristown Branch was very knowledgeable, polite and patient with me. He suggested I open a money market savings account. So I opened two accounts. Thanks Nick.

Phyllis g.

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Debbie - 21 d 9 h ago

0

Very difficult to deal with. No one want to help

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William Markavich - 26 d ago

3

Your bank bought out or merged with Charter One Bank and they had a request by us to get our house in an irrevocable trust. My disabled son Michael had a court ordered trust. We requested the trust when we called Mr. Morman the trust officer at Charter One Bank, he told us to contact Mr. Smirka the court appointed attorney for the trust. Mr Smirka told us he would mail it ti us after Charter One Bank paid him. We lost the house tp a County sponsored auction. We need to find that Irrevocable trust. The purpose of a trust is to save some of the trust for Michael. The house should be saved for him. I knew I was in for a lenghly hospital stsy and my wife Virginia has to tend to Michael's needs. I will also send this complaint to the Bank of Scotland.

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Carlos Mauricio Torres Surez - 27 d 16 h ago

Good morning gentlemen of the Citizen Bank of Ohio, we have the account number (hidden) in the Bank since Tuesday April 16, 2019 and with Miss Arlene Harris we have had contact, now we can not make transfers because the COT CODE 767600 does not It works, our account has a balance of 1,123,959.95.

Please tell us today, thanks and regards.

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Brad - 34 d 6 h ago

0

On April 1st, 2019 I found that my Debit/ATM card had been illegally used and through no fault of my own I had $1,376.00 stolen from me. I immediately contacted Customer Service and Claims. On two separate occasions I was told I would get all my money back. After 10 business days I was reimbursed less than 1/2 of what I was told I would receive. Claims Dept said they will only go back a certain amount of days and will not fully reimburse.

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Bob - 37 d 12 h ago

0

Citizens Bank in Exton PENNSYLVANIA was sent legal documents to the Manager Patrick Quinn. The existing POA received his notification of change on 12/27/18 his services as POA were no longer valid. In conversation with PATRICK QUINN of this change in detail days after the new year, he instructed what documents were required, express mail to him and he will go through legal, incorporate the change. Documents were expressed mailed to PATRICK QUINN on 1-11-19. Received and signed for on 1-14-19. Shortly thereafter receipt QUINN suddenly got bus. After repeated attempts no response from QUINN. In the mean time the old POA decided to withdrawal $70,000.00 from the account. After that QUINN finally answered on of my many calls my call giving me a smug answer when I informed $70,000.00 was taken from the account. I demand answers!! QUINN did not have the decency to answer my calls to date. . In conversation with his manager Lloyd Stienmetz, that pathetic turd blew me off dropping the ball back on QUINN. Two (2) weeks later 2-4-19 the existing POA took the remaining funds and closed the account entirely. PATRICK QUINN and CITIZENS BANK are deceitful, pathetic, disrespectful, liars, with NO ETHICS OR MORALS. A liability to the banking industry. I will NEVER become a customer of Citizens Bank. I will NEVER recommend employees, clients, friends or anyone to CHITIZENS BANK. There are plenty of other BANKS with ethics and morale's who treat people with respect. YOUR TRUE RATING is -0.0

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David - 38 d 8 h ago

5

So many negative comments, that's sad it's happened to so many.

I have had nothing but good things to say and was looking as to how I tell someone about an awesome manager(?) for being so nice and helpful.

I'm in Michigan maybe the negativity hasn't hit here yet. I hope it doesn't.

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Horrible Experience - 40 d 13 h ago

0

Horrible experience with this bank. I took out a home equity line of credit (HELOC) which has turned into a nightmare. Was told if I open a checking account, I would save .25% interest. Since there is not a branch within 46 miles of my house, I was offered the opportunity to open the checking account over the phone. I anticipated receiving a checkbook or other instructions on how to utilize the HELOC funds. Approximately 4 weeks after the closing for the HELOC, I heard nothing from Citizens Bank so I called and asked for checks so that I can access the funds. I received the checks a few days later. The letter along with the checks states, " You can now access your home's equity simply by writing a check..." I wrote out 2 checks and they bounced!

I called a rep who told me the checks bounced because they needed to be cashed at a Citizen's Bank branch. What?! I am not going to ask my contractors to drive more than 46 miles to cash their checks!

I asked to speak with a superior in the office. I was connected to Angela Martin (PA office) who told me the funds were deposited into the checking account so my HELOC has a $0 balance (hence the bounced checks). So the question here is, why would Citizen's Bank send me checks that I cannot use? Because they are incompetent. I asked to be reimbursed for the contractors' bounced check fees. I was told Citizen's Bank does not reimburse other banks' fees. I then asked if I can speak with someone superior to Ms. Martin. She told me there is no one superior to her. Really? Is she the bank president?

Now, my reputation with the contractors is tarnished and am dealing with the problem of needing to pay cash.

I am going to disconnect from Citizen's Bank as soon as possible.

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Robert Sylvia Jr. - 84 d 6 h ago

0

I recently discovered that someone had made 2 unauthorized withdrawals from my checking account. I immediately went to my local branch to report this. I sat down with the bank associate to file a report/claim . While looking up our account activity he discovered that there was actually 2 withdrawals made at a bank 50miles away. The first was for $220 with a hand written withdrawal slip. Then 10mins later they withdrew $8,000.00 at the same branch. I patiently waited and a week later they refunded the $220 claim. I patiently waited another week and after not hearing anything went to my branch to be told by ( With a horrified look on his face ) that the second claim had been denied. They cited that the claim was made in an untimely manor. Confused I asked why did they settle the first claim with no problem but were denying the second that happened 10mins later. My local branch told me that they would bring it to the "CHAIR" ??? After another 2 weeks I was informed that they were taking back the $220 from the first claim. Mind you, throughout this process I couldn't understand what difference the 10mins made in the 2 claims. My second issue with this is how am I getting blamed for this when it was the " CITIZENS BANK EMPLOYEE " who gave away my $8200.00 to someone. How can any " BANK EMPLOYEE" give out that amount of CASH without 2 forms of identification? I do not do Online-Banking and rely on the monthly statements. " SHAME ON ME " how many elderly people do you think this is happening to. Just for the record I have been a customer of Citizens Bank for 20+ years. I am very Disappointed in the way that they are handling this situation.

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Ashley J Essor - 75 d ago

0

This is horrible and despicable.

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Kay - 74 d 10 h ago

3

That should have not happened. You should get your money back without any questions....Contact a lawyer and go after the teller who gave your money away..

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Andrea - 68 d 3 h ago

0

It happen to me to lets get together .file a complaint

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Anonymous - 41 d 8 h ago

File a complaint with the FDIC. We just had the same problem.

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Ann W - 46 d 15 h ago

0

The Citizens Bank in Winchester MA is awful

The Bank officer ( Babs ) isn't very nice and needs to be courteous to Customers

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David Dean - 47 d 15 h ago

0

Horrible customer service at Rochester Hills branch

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Anonymous - 126 d 10 h ago

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Citizen's Bank Headquarters phone number +1_833_837_'6333__

Flagged for review. 
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Very angry - 125 d 11 h ago

4 years ago I opened a rep payee account with a branch in Manchester nh for my dad, when he passed away I was not allowed to close this account, they put a hold on the acct, my sister was executor of the will which we were told she was the one who could close it but that they needed a paper from the court naming her as such which we didn't understand because we had the original will, so we went to the court in brentwood nh got all the papers filled them out and sent them in, they got lost in the mail along with my dads original will, there was only 400.00 in the account but now it at about half that due to them taking out fees each mo. on an acct that's supposed to be frozen, in my book that's stealing, this money was supposed to be our inheritance that you bank stole from us, I will never hold another acct in your bank because of this, I should have been allowed to close this a___

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Misses - 68 d 3 h ago

0

Sue them they are no good

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angry-boston - 62 d 5 h ago

0

Interesting, I'm in the same boat. I'm not going to take this lying down and u shouldn't either. I would NEVER do business with #citizensbank, it sucks.

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