Information, reviews and public commentary for US companies


Citizen's Bank

RBS Citizens Financial Group
1 Citizens Plaza
Providence, RI
Ellen Alemany
Chairman, President and CEO
(401) 456-7000
(401) 456-7819
Twitter IDs
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finacialprof - 6 d 4 h ago


Remarkable poor service. As I was already in the market for a HELOC's , I got a solicitation from Citizen, so I gave them a shout. The rep was remarkably confused and could not stop himself from speaking so as to listen to the basic facts and figures of what I was looking to do. In an effort to race to quote me rates he had himself all confused on the figures. I tried to start again from the top and he was too already confused to even listen. He continuously talked over me so I can not correct his misinformation. I took a look at the profile of their consumer lending exec and between the rep and the exec decided not to go w citizens.

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Nancy Mcgoldrick - 11 d 10 h ago


I wrote a check to a friend, for $200.00 for furniture I bought. She deposited check in citizens bank, WHERE THE STUPID TELLER TRIED TO PUT IT THROUGH FOR 2000.00!!!! YOU WORK AT A BANK, AND CANNOT READ A CHECK? Well they screwed up my account with this Bullshit. I'm gonna get to the bottom of it... TODAY.. YOUR CUSTOMER SERVICE IS AWFULL, AND THERE RUDE.

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C. Robbs - 12 d 12 h ago


Citizens Bank closed my account with out warning me, no official written documentation notifying me the account was closed after the fact that it was closed by the bank . Nor was a phone call received before or after the account was closed by the bank. Is this the official and professional manner that citizens bank treat their customers and officially closed accounts? i must say this is unprofessional and very unbusiness like. Ive never any issue like this with a credit ion, PNC bank, commerica bank or bank america..only this black bank

General profile image - 12 d 18 h ago

avoid scam. contact us for affordable and legitimate loan here, for more information about loan offers contact us via Email:


only for serious borrowers.


get affordable loan here

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NLD - 13 d 6 h ago


I want to know why I have gone into the Quincy Ave in Quincy location today and into the Stop and Shop location about a week ago and there is only one teller.

I am disabled and cannot stand long. I don't want to take out my scooter and assemble it to go in and out of a bank.

Last week there were two blind customers waiting and In assisted them to chairs.

I still have not been able to do my banking.

I have direct deposits.

They have done away with the drive ups in this area

I will have to change banks.

In April the Stop and shop location could not provide me 100-$1 bills.

As a former CSR of Quincy Bank and a former VP of a Mortgage Company I find this unacceptable.

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Steve G - 15 d 4 h ago


I have been a loyal customer of Citizens Bank for 20 years. Someone stole my identity and they will not remove the late charges, correct my credit or assist me with catching who did this. They are the worst bank out there. I have tried hours upon hours on the phone trying to get this corrected and just get the run around. Go to PNC.....they care!

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Anthony Jovinelli - 15 d 4 h ago


I placed a complaint with Pa Insurance commissioner. This is the worst bank EVER for Customer Service. They owe us $400. Every phone call gets a different answer than its predecessor. It's in the mail. It's not in the mail. It was mailed on Sept 21. It's not getting mailed for 3 weeks... if I owed them this money, they would be stealng fees from my account that would be reminiscent of Jesse James. All the complaints and it appears that nothing has been addressed. I guess they don't care if they have happy citizens or not. The only citizens they care about are Washington, Lincoln, Jefferson, Hamilton...

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Khawwah - 17 d 9 h ago


This bank is out of control. before they were called citizens bank they were charter one in Chicago. My account information was stolen and they wanted me to pay the balance off. I am a college student and cant get another bank account in my name because, they wont take this 200 balance off my credit. i have filed plenty of complaints against them and no one has done a thing to fix this situation. Don't bank with these people. they are terrible and outrageous.

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Anonymous - 119 d 5 h ago

Got hit with two overdraft fees! I'm going to the division of banks and filing a complaint I hope you read this Ellen Alemeny Citizens bank is going to get a big lawsuit you will rebating millions of dollars to your customers and the customer service is AWFUL! It's coming

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Jackson - 119 d ago


If you think you are going to be getting millions of dollars from a "big lawsuit" for your own mistake resulting in overdraft fees, you really are insane.

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Marios - 116 d 13 h ago

There is a rules and regulations the bank has to follow

No one needs a big lawsuit but we all need to be treated fairly

I have overdrafted my account for $ 2.45

My fees are $129.00

Do you think this fees are equal to the overdraft amount?

Did you think how long someone would have to work to save $129.00 ?

Did you think how long and how hard bank had to work to get $129.00 ?

Just think about it

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Tommy - 76 d 5 h ago

So go to a bank that doesn't charge over draft fees. Some banks like mine give you a 24 hour grace to cover the overdraft and they will not charge you. This is a free choice. If you don't like doing business with a company, you can always go elsewhere. There's a lot of competition out there. Just my humble thoughts.

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CS - 18 d 8 h ago

Are you working for the bank ? Your sound like a very dedicated bank employee ?? lol

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CS - 18 d 8 h ago

Sorry there was a typo you instead of your.

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Nunya - 68 d 6 h ago


Citizens is still the WORST bank out there.. they will be bought out by a more competent and "for the people" bank

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peter - 28 d 12 h ago


you're right about the law suit. everythink it's fixed, you get sh** from them. my question to you is What tbe hell you rate this bank with 5 stars for, when countless people rate the bank at zero stars???

do you work for this bank??

if you do, you get screwed by another bank and looks lime you don't mind.

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Madmel - 21 d 12 h ago

I have been with this bank for about 15 years. I recently moved and changed my address with them. Few days later my ex-husband of 8 years who was NEVER on this account got my letter of confirmation.And I never lived at the address he is at, So now he knows where I live, then I just got a piece of mail from citizens in my ex-husband's name and they can't explain why and tell me it's not a big deal. Not a big deal???? REALLY??? What if he wasn't suppose to have it, what if I was afraid of him, what if he was out to hurt me and came to kill me because now he has my address because of Citizens? But yet they still say they are not at fault and don't know how this is happening

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Alphonso - 22 d 12 h ago


When there's an issue nobody helps you. They are sorry for the inconvenience. Now, you should pay me just like if someone to were overdraft or pay atm fees. I'll charge $10 a day until it gets resolved.

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Famt - 25 d 13 h ago

I deposited a check from my aunt need the funds will be calling the corporate office today. They refuse to call an 800 number to verify the funds. Meanwhile I just started with them and they told me it would be there on Tuesday the 19th and now it is being held till Monday the 25th. I am currently without a vehicle because now my brakes have seized as the money was to help with that. And we had time. I have done the leg work and even done a three way call. Needless to say once reading all these reviews I Will be switching back to my old bank.

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Buttafli - 27 d 14 h ago


Good Morning,

After my experience, I am going to close my account and take my business elsewhere or maybe opening a separate account at one of the other two banks I have accounts with. Amazon decided to deduct $106.92 (Amazon Prime Annual Fee + Taxes), which I DID not authorize. I only use this account for my Avon Sales, so I know what is in the account. I go to deposit a check and I get the receipt to find there is a negative balance. Immediately I log online from my cell and see the Amazon transaction plus not 1 but 2 $35 Overdraft fees. I call Citizens and state to the Associate what happened, so he did reverse 1 of the $35 charges (after 7 being on the phone for 7 minutes, didn't understand why he couldn't figure out that there should have only been one charge of $35 and not two.) Then he proceeds to tell me that every 4 days my account will incur $30 over draft fees until money has been returned to account. Amazon tells me 5 to 7 business days, but I received it in 2 thank goodness. I call Citizens this morning, for the Associate to tell me I had to file a claim in order to have the other overdraft charges removed, which would take up to 5 more days for my account to reflect the correct balance. I asked why I should have to file a claim when you can clearly see from my account that Amazon made an error and refunded the amount to my account. The Associate stated that is the policy, so I asked to speak to a you know I was transferred to the Claims Department to file a claim!!!! So, know I'm like I need the phone number to the Corporate Office, this man tells me they are not allowed to disclose that information (SERIOULY) then I ask for the address so I can write a letter. He tells me it doesn't matter we still will not be able to override removing the overdraft fees without the claim filed. Then he says we can do it two ways, I can take the claim over the phone or mail it out to you (REALLY that was a no brainer) I said I want to do it over the phone. He asks for my address and phone number then says you should be receiving an affidavit in the mail to fill out and send back. I asked how long is this going to take; he says up to 10 business days!! Now I'm frustrated and pissed, because the young lady told me 5 and now you're saying up to 10, not to mention you said the claim was being filled over the phone, but will have to wait to receive the affidavit to move forward with the claim.LIESSSSSS! I will have incurred several $30 over draft charges by the time this claim is filed and processed. I will be calling back to make sure he did what he was suppose to so I can fill paperwork out and send back. RIDICULOUS and people wonder why some people go POSTAL!

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With over 10+ years of banking experience/knowledge..I can honestly say Citizens Bank is a RIP off..over a 3 yr period.. $4000 dollars in service charges for my 74 yr old father who is on a fixed income, customer for 10 yrs, due to. Non Citizens atm fees (knowing he moved out of state), causing overdrafts amd taking a LARGE portion of his ss and pension monthly with additinal charges every 3 days..and can ONLY reverse/rebate $35 a year as a courtesy REGARDLESS of situation...His Next weeks SS CHECK ALL GOES TO CITIZENS- Customer Service (Account Dept. made up of Supervisors )...not able, equipped or willing to address . NOT CUSTOMER ORIENTED..ESCALATING THIS ISSUE..HOPING SOMEONE SEES AND WILL OR HAVE INITIATED A CLASS ACTION SUIT for unlawful practices...with service charges to their customers...HOW CAN SENIOR CITIZENS LIVE ON A FIXED INCOME WHEN CITIZENS IS TAKING THOUSANDS A MONTH FROM THEM..I'M SURE THEY'RE LICING AND EATING...

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Julianne S. - 31 d 11 h ago


Citizens Bank has been doing the EXACT SAME THING TO ME!!!! I have a fixed income also due to my disabilities and they ALWAYS MANAGE TO GET MY ACCOUNT INTO THE RED AND HONESTLY CANNOT EXPLAIN THE REASONS WHY!! This is by the WORST BANK I HAVE EVER USED AND I HAVE BEEN WITH THEM FOR OVER TWO YEARS!! They just pile up the charges once they start leaving me with no money to pay my bills!! PayPal has even put money back into my account when they told Citizens Bank that they were at fault & to immediately return my money.... I never got one penny!! They have already been sued for keeping customers extra money (if you accidentally deposit more than you put on your slip THEY KEPT YOUR MONEY-YES-until they were caught millions of dollars later) THAT IS CITIZENS BANK!! I can tell you so many crooked things that they have done to me to fill three pages & that's the truth!! I also was told that they will only help you out once a year for $35.00- have you ever heard of a bank that has a SET IN STONE RULE LIKE THAT?? This is the third time this year they have got me & I'm now working with the office of the chairman BUT THEY LIED TO ME TOO! They promised to call me in three days & it's been over a week so I called them only to be lied to they stated that they called me yesterday at 4 pm yet my iPhone has NO missed calls from Rhode Island at all on any day-I've been basically sitting waiting for them to fix this mess THEY CREATED LIKE ALWAYS!! He said that the note read rang her twice & hung up!! What does that even mean?? Why not leave a message?? I'll tell u why.... Bcuz they NEVER CALLED AND I CAN PROVE IT THRU APPLE AND MY IPHONE!! This is making me feel worse than anything & I'm not supposed to get stressed out as I sit here shaking!! If you can help me-anyone please email me. This is like stealing from social security as they will keep my entire check for their fees!!!!!! There has to be a law about the number of times they can charge there $35 & $30 fees.... I know in my heart that they are completely at fault yet have nowhere to turn!! Please DO NOT EVER BANK WITH THESE CROOKS THEY ARE EVIL!!!!!! My email is (hidden). Thank you & best of luck to you I will forward anything new I find out maybe we can help each other out. God Bless!! Julianne

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Kristie Johns - 32 d 7 h ago


Good afternoon,

I recently contacted customer service about some charges on my account and was not happy on what I had learned or how it was resolved. After remaining on hold several minutes the call was dropped and had to call back to be put on hold yet again. So look, I understand that I had an over draft mishap of $75.00 which I understand the $35.00 over draft fee. How ever, Citizens charged an extra $30.00 twice for every day my account remained in the negative. How can you charge someone extra if there is nothing there to take. I was not aware of this and had asked for compensation for these extra charges. I was credited the $35.00 overdraft but not the $60.00 extra fees...Really $95.00 for a $75.00 overdraft that actually only $10.00 was over drafted!!! The lady on the line said we will credit the $35.00 fee cause that was the highest fee...ummm isn't $60.00 higher than $35.00. and you work for a bank??? I expect my money back and if this isn't taken care of I will move on to a bank whom doesn't rob from there clients

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GabbyH - 32 d 5 h ago


I would NOT recommend Citizens Bank for ANYTHING. Has to be the worse bank ever. to customers beware. Go to another bank if you can

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Michelle Rolph - 53 d 7 h ago


The worst experience of my entire life. Very unhappy. We are buying a house getting a loan though citizens. Thought it would be easier because we do our banking there for our business. The lines of communication sucks, the organization there sucks. Due dates, We will just say they have no idea what that is or what it means. I swear in one year when we are able to refinance, we will. I don't want to deal with them even when it comes to our business now. I don't want to put any money in that bank at all now. The closing cost changed at least 4 times I wrote down every one of then. Now today is closing day and they tell us that the closing cost is $3000.00 more than they said any other time. I would never recommend anyone to go though Citizens Bank for absolutely anything. I wish I would have read the reviews before I even started.

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Barry Little - 32 d 13 h ago


There is no pre-payment penalty with your mortgage. You do not have to wait a year to refinance. There is No law that states that you have to hold your loan for a year. Citizens is the worst for home loan mortgages. They don't communicate with their borrowers. they don't care if they miss your closing date or loan commitment date. You should have been provided a Loan Estimate. that Loan estimate has a Max deviation of 10%. $3,000 difference seems to be a lot more than the tolerance. I would suggest calling the CFPB

Consumer Financial Protection Bureau (hidden) and reporting them.

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