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Citizen's Bank

Rating
0.503268
Web
http://www.citizensbank.com
Related
RBS Citizens Financial Group
Address
1 Citizens Plaza
Providence, RI
02903
Contact
Ellen Alemany
Role
Chairman, President and CEO
Phone
(401) 456-7000
Fax
(401) 456-7819
Employees
19,700
Twitter IDs
@CitizensBank
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Reggmail - 26 d 6 h ago

1

I have been a member of Citizens for many years and suggested that my wife also become a member. Our ordeal started when she needed to update her debit card. She received her card after seven days and a pin a few days later in the mail. In trying to use her debit card at the ATM the pin issued to her did not work. (hmmm?) She went into a Citizens branch and ask for assistance from a teller. They tried to use the ATM inside of the branch and the machine was rejecting the pin. After trying a few times the machine kept her card. The teller retrieved the card and returned it to my wife so that she can try it again. while being assisted by the teller, both realized that there was a problem with the card. The card was destroyed by the teller who issued a new card and pin number on the 12th of April. After seven working days receiving her new card, there was no pin following her card. When she called customer service, she found that her pin was not issued out until the 23rd of April. (what?) Today is the 26th and we found that the request for the new pin made on the 12th was not issued until the 23rd of April. We called and spoke to a supervisor S. Alexander who really could not offer any explanation or help in the matter other than do the same procedure and wait for your new pin as if this ordeal was normal. (he saw no problem here) We then called the service number1(hidden) then 0000 and received a better understanding and agreement that it was a problem 1.The card number requested on the 12th of April not being mailed out until the 23rd. 2. The digital number that was issued to the card had problems by not matching the card issuing a none working number. It seems to me in this digital age that they could issue a temporary 24hr instant pin that would expire if not changed within 24hr could help solve lots of inconveniences. I am very reluctant to suggest this bank to anyone because of this ordeal and that shouldn't be the case. Thanks for reading.

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T.C.W - 16 h 34 m ago

0

I thought I was the only customer that hat CARDS problem. In 2 week span I have rec'd 5 cards none working, each personnel blaming the other-especially the manager. They don't know wjy my card doesn't work(they issued 2 cards with incorrect exp date-then blamed me for putting in wrong. I plan on dealing with this one more time-then I'm gone. I also talk my husband in going to Citizens, but it is me with the problems.

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Trump2020 - 5 d 9 h ago

0

with all the fake missing payment claims and considering how most business is conducted today don't it seem strange no email address to contact them. ( no trail of communications for legal defense ) If anyone has a email address or direct line for Ellen Alemany please post

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Trump2020 - 5 d 9 h ago

0

i have the same problem as Anonymous (below), they say i am missing a payment but they can't say where. they told me several different months but i have proven them wrong with cancelled checks, but that does not change their position. I have been at this since 2013 and just got back from the lawyers, I dropped of a check for $28,000.00 on what should have been a $10,000.00 pay-off to prevent auction of our home schedule 05/25/2018. The 28k payment was with no stipulations up-coming court battle $$$$. I don't believe guns or mental stability is the problem today in our society

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Anonymous - 5 d 10 h ago

1

My loan was paid off in april, will to come find out the employee didn't figure right, and I got charge a extra payment, trying to find out why, all I get is the run around and no straight answer, this bank need some help with customer service and manager that don't know what they are talk about and there record, they don't want to own up to there mistake.

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Trump2020 - 5 d 9 h ago

0

i have the same problem, they say i am missing a payment but they can't say where. they told me several different months but i have proven them wrong with cancelled checks, but that does not change their position. I have been at this since 2013 and just got back from the lawyers, I dropped of a check for $28,000.00 on what should have been a $10,000.00 pay-off to prevent auction of our home schedule 05/25/2018. The 28k payment was with no stipulations up-coming court battle $$$$. I don't believe guns or mental stability is the problem today in our society

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CITIZENS ARE THIEFS - 7 d 16 h ago

0

DURING THE CITIZENS BANK DEBACLE I HAD CANCELLED A TRANSACTION USING ZELLE AND HAVE BEEN GETTING THE RUN AROUND EVER SINCE!!!! I AM OWED MY MONEY BACK AND I WANT IT. I DID THIS TRANSACTION ON MAY 2ND AND RECEIVED A NOTIFICATION THAT IT WOULD BE CREDITED IN 2 BUSINESS DAYS. I HAVE BEEN ON THE PHONE, AT THE BRANCH AND ON THE PHONE AGAIN.

MAY 15TH. STILL NOT DEPOSITED BACK INTO MY ACCOUNT!

GUESS ITS TIME TO BE A REAL JERK AND HAVE CHANNEL 12 NEWS INVESTIGATE THIS BECAUSE I AM SURE I AM NOT ALONE

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Disgruntled NH (future former) client - 7 d 17 h ago

0

Citizens Bank is supposed to be paying my property taxes out of an escrow account that I pay into. In July AND December 2017 they failed to pay it on time despite my sending the bill in 6 weeks ahead of when it was due. Both time I got an excuse that made no sense but it was resolved after several inquiries by me. They paid the late fees. On 6 Feb 2018 I requested to have my escrow returned to me and that I would pay the taxes myself. I was told to send a letter to an address in VA, which I did. No response even though I gave it plenty of time. On 12 April I was told that the address I was given was incorrect. I had a signature of who receipted for the letter but no one bothered to forward it to the correct address. After speaking to the "correct person", I faxed the original request to that person (at her request). She said I'd have a response within 5-10 days. About 10 days later I got the "we are there to help you" form letter saying that I would have a reply/resolution within 30 days. It was dated 13 April. Today is 15 May and I have NO response.

They are holding my money against my wishes.... I have a right to choose how I will pay my taxes/etc. I have been working with a person at my local branch, Kerry Stap, who has been a very helpful, patient, and sympathetic representative. How come the Home Loans division doesn't have people like her? Unfortunately the Bank branch and the home loan divisions are separate. I'm told I can't even pay my mortgage at the branch.

Citizens Bank is the worst bank I've ever dealt with. I held mortgages for over 30 years and this is the most difficult and least customer-friendly one I've ever experienced.

TODAY I'm going to try again and if I don;t have relief within a week I will be personally contacting the Chairman, President/CEO of this organization. THEN I'm taking my business elsewhere to a bank that values its clients.

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Anonymous - 17 d 9 h ago

0

Had a horrific encounter with a young man at Citizens Bank, Blue Bell. I have been a customer with Citizens for years and frequent this branch as it is convenient. This particular visit I was met by a very aggressive, unfriendly, impatient gentleman who if it wasn't for the suit, u would have thought was homeless. He was short, seemed irritated by my just being there and simply is not professional enough to work at any Bank. I believe his name is Kyle Edmunds but he provided the most horrific service. I'll be going to another location moving forward and letting those others I know to do the same. If you want to keep Customers, you may want to make sure you hire people who look the part, do their job and aren't rude.

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Anonymous - 19 d 13 h ago

0

I'm tired of my money going into someone else's account this is not the first time this has happened I'm so ready to leave this terrible bank

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Cheryl - 20 d 8 h ago

0

There Customer Service in their branch offices is horrendous. They are no longer interested in helping the customers they have, they are just interested in selling services/products and and bringing in new unsuspecting customers.

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Anonymous - 22 d 13 h ago

and just try to call them - you either get repeating voicemail or hung up on!!

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Roseann - 25 d 9 h ago

1

Your bank has given me different answers to one same queztion They have me confused i need help (hidden) first time customer and will change banks This bank sucks

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Doubtful citizen - 25 d 8 h ago

0

I also have that happen. Do you think anyone reads this I doubt it

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Jon - 57 d 13 h ago

0

Tried to open an account but their sales prevention department is hard at work. There is no way to email them unless your already a customer. I can chat but the chat people are not equipped to respond and want you to call. I called and was on hold for 3 and a half minutes but my call was important to them. I think I've done enough to try to become Citizens customer and will find another bank.

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#bad customer service - 26 d 15 h ago

1

Sales prevention department - I love that!

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Anonymous - 25 d 12 h ago

Love that also

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Kyhirah - 25 d 16 h ago

This is thee WORST.. I MEAN thee WORST BANK I EVER BANKED WITH... I need to speak with the highest person at Citizens about numerous issues from: my money not be available because of you all and y'all failing system, three of the reps including a supervisor actions towards me and the falsified info being and not being passed along when I asked from them, It's unacceptable for y'all failures and mishaps to affect my money(which is not a loan, Grant and/or etc... Then when I express that the SUPERVISOR SAYS "Well I don't have any money in my account and neither does the 60.... (some number I can't recalled to the exact amount) doesn't have their money either. UNPROFESSIONAL AND UNEXCEPTIONAL... I CAN BE REACHED AT (hidden)..

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Syn - 25 d 15 h ago

I am trying to contact corporate for the exact same reasons and the supervisor told me the same thing he hasnt even recieved his paycheck.

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Liz - 25 d 16 h ago

0

My direct deposit was not in the bank this morning never had a problem so I know it wasn't on my end. Called customer service because the website was down spoke to a supervisor Marsh who was extremely rude ! To the point she had me shaking horrible horrible service

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Jerry Barot - 70 d 7 h ago

i tried calling the bank no right ext to talk anyway i was trying to inform you some one is doing a fraud with bank i got some info to share.

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sheshe - 29 d 14 h ago

0

Me too. I have proactiv charges since October. Citizens sends new card and then notifies all automatic charge customers my new card number. Still being charged and filing fourth chargeback. Going to close out everything and go to Liberty bank.

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Security is their LOWEST priority - 36 d 5 h ago

0

I just got off the phone with a "Drew" in Rhode Island. He offered me no help, after I waited on the phone for 48 min and was transferred 3 different times. I called to report fraud. I received an email congratulating me for opening a Zelle profile and then another email stating that I transferred 2K to a Damian Gil. I dont even know what Zelle is. Then I received and email asking me how my experience was at the branch where I REGISTERED FOR ZELLE! So someone went into a branch and did this in person and you allowed it? Calling police fro sure!!!!! I stopped the payment and was unable to change my own password online. Drew from Rhode Island first asked me if I had a citizens account after I already confirmed it on the phone with 3 different agents....then only offered to lock me out of my online account, disable it and force me to go to the branch and get an entire new account before I can access online banking again. Thanks Citizens. You are the worst!

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Merry ekstrom - 38 d 18 h ago

Yesterday At 12 30 I went to the citizens bank at Adams rd and university in Rochester hills michigan to close my account all my funds were in a checking account. After waiting for the one teller that was waiting on the lobby and the drive through she told me she could not figure of the interest for the last 2 weeks so I would have to wait for a relationship banker. I then waited a 1/2 hr more for someone else to ask me what a was there for and told may it would be better to come back a different day because I would have to wait another 20 minuets. I said I would wait. After waiting another 45 minutes the Assisint manager ask me if I had a appointment I told her why I was there she said oh I will be with you in a few minutes this she told me several time finial the first person was freeed up and started to help me I went in her office she said she left to get the check after sitting in there for quite a while I saw she was helping the teller with the big long line so I went to ask her we're is my check she tells me the machine won't print can I come back tomorrow after all she already told me th at at first. I told her I live a long way so I would wait. Then some guy comes and looks at it and says oh it's not plugged in so after 2 hours of being in this bank I finished. This is the most unorganized bank I have ever been in my life. I

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Shane - 45 d 4 h ago

0

I'm a frequent flier at you Bensalem branch in the acme. I've always liked everyone there until the new manager. I noticed he avoids waiting on me I thought it may all be in my head until one day when I left I heard him ask an employee if I was gay and said yuck. I heard the employee scold him for this then he yelled at the employee. It's sad that I'm afraid to tell my own family this but I can't even walk into my own bank without being mistreated.

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