Information, reviews and public commentary for US companies


Citizen's Bank

RBS Citizens Financial Group
1 Citizens Plaza
Providence, RI
Ellen Alemany
Chairman, President and CEO
(401) 456-7000
(401) 456-7819
Twitter IDs
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Djb - 1 d 3 h ago

Let me tell you a story about franklin ky citizen bank. First I took 120,000 away from them. Because they say one thing then do another. Now they have charged me $15.00 charge for my checking being under 5,000. Then charge another for .25 cents$4999.75 how chicken dodo. Called manager brown. Told him to close checking acct. Of 5,000. Also write a check for IRA don't know how you stay in business. So you lost 150,000. From me.

You could sent a notice or told me when I just renewed IRA in there a week ago.That when I just renewed IRA. Not impressed.but Regions loves me. Djb look at all your bad reviews!!!

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Ken Klinvex - 17 d ago


I am very disappointed in your customer service. I sent Tamara Terrell the required loan information she asked for on May 19. She sat on it until June 5. She would still be sitting on it if I hadn't reached out to her. That is 18 days! What's worse is she never accepted responsibility for her error and never apologized. Instead, she tried to blame me for not sending her the information. I had to waste my time going through my emails to prove her wrong.

My current loan expired on May 31st, so this delay has been a disaster for my wife and I. I reached out to Tamara's manager Holly Cohen and left two messages and she never called me back.

This is no way to treat a loyal customer. I am going to PNC and I hope everyone follows me there!

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c - 10 d 11 h ago


If I saw this complaint, I would never apply my HECL here. Left two message and sent two emails and the loan originator didn't reply. WHAT KIND OF BANK IS THIS????

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Dena Fallen - 1 d 5 h ago

Don't go to PNC there just as bad.

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Anonymous - 4 d ago

Got hit with two overdraft fees! I'm going to the division of banks and filing a complaint I hope you read this Ellen Alemeny Citizens bank is going to get a big lawsuit you will rebating millions of dollars to your customers and the customer service is AWFUL! It's coming

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Jackson - 3 d 19 h ago


If you think you are going to be getting millions of dollars from a "big lawsuit" for your own mistake resulting in overdraft fees, you really are insane.

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Marios - 1 d 11 h ago

There is a rules and regulations the bank has to follow

No one needs a big lawsuit but we all need to be treated fairly

I have overdrafted my account for $ 2.45

My fees are $129.00

Do you think this fees are equal to the overdraft amount?

Did you think how long someone would have to work to save $129.00 ?

Did you think how long and how hard bank had to work to get $129.00 ?

Just think about it

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Logan T. Walsh - 2 d 6 h ago


After 4 years of banking with you as a college student in good standing, I am disappointed with how i was treated when i went to close my account. I was told all I had to do was send a letter because there are no branches in my hometown. Customer service called me and said a letter was unacceptable, I had to transfer all of the money from the account, which I did. I'm now charged with $98 in service fees because no one informed me of the $3 service fee. Because customer service gave me the wrong information, they're not cooperating and saying I'm responsible for all of the fees. Because your customer service gave me wrong information , i shouldn't have to pay. I will never deal this bank again.

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Marios - 1 d 12 h ago

I was treated by them very similar way

Thay are manipulating my card transactions

By removing my card transactions and giving me higher balance like my transaction was never made , than when my balance is low a couple days later thay would apply the same transaction so account would go in to negative

Balance than thay charge a overdraft fees

Also thay cancelled my debit card doo to a fraud preventing me from ATM machines for after hours deposits

I'm very disappointed

If you are being schemed the same way, the best think to do is to file a complain with FEDERAL TRADE COMMISSION



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Anonymous - 2 d 6 h ago


515 cross keys road sicklerville nj, have some racist employees and so is the new lady manager, very bad communication, lack of respect, verbally abused felt as thou I was being taking advantage because I was young and of color

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Citizens bank overdraft fee - 3 d ago


I've been banking with you for 10 years and any issue I've ever had has been taken care or properly and with the most respect but yesterday My account was overdrawn $2 yesterday so I put in $10 to make my account positive . I wake up to -$27 in my account with an overdraft fee . I spoke to a manager named Heidi B twice (second time didn't introduce herself because she knew it was me) she was very rude did not help me at all wouldn't transfer me to another manager or the one above her. I now have to go 2 days with no money also extra chargers after mistakes their company made and with no help from their managers I need help getting this fee taken off my account as well as Heidi to face consequences for conducting her job very poorly. And after reading other complaints it's clear as day I'm not the only person they did this too

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Kyle - 3 d 19 h ago


Switching from BOA to Citizens years ago was the greatest choice I ever made. I have never had any problems with their retail banking or their mortgage/loan group. Thank you for making my life easier.

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Tracy - 8 d 7 h ago

I applied for a Personal Loan, which I was accepted and signed for on June 8, 2017. On June 14, 2017 I called because I had not received the funds. I was told I was declined for the loan because I did not answer my phone. How ridiculous is that? Spent the next 2 days being left on hold for long periods of time, when someone would finally pick up they would act like they didn't hear me and hang up this was all with the Specialist Team. I asked to speak to their supervisor and got the run around. I trying to get a valid reason I was declined. Everytime I call I am told the person I need to speak to is not in yet and they will call me back within 48 hours. As of today I still have not been given a reason why I was declined other than I didn't answer my phone and I have received no return calls. This Bank is a total mess and their customer service is horrible.

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Getting Outta Here - 4 d 5 h ago


Hey Tracy,

You said it ALL "This Bank is a total mess and their customer service is horrible!! I have an ongoing debacle and have been on their customer service merry-go-round for a couple months now.... Funny, most of their people are friendly enough but I've talked to NONE that have a clue how to help a customer.... I've been given phone #s, fax #'s, reference #s, case file #'s....spoke to supervisors, managers....... and yet I'm still on the ride...round and round... "Please wait 1-2 business days" for this and 5-10 business days for that... and Oh, you need to fax it to THIS number, not THAT number?? Seriously? Your supervisor just gave me "THIS" number and specific verbiage in the ATTN TO line..... still POOF!! nothing....never received my faxes.... or, "waiting for documents" is in the notes.......... HUH, ya don't say... I've faxed..... my mortgage co. has faxed.... and they don't seem to go ANYWHERE!!! They DEFINITELY don't go to Citizen's Bank customer service people.....My faxes must be circling the globe in a million cyber pieces, never to be reunited again..... For such a big bank.....your ability to handle business for your customers is less that horrible as stated by Tracy...... I can't wait to get my $, (personal and business) out of this bank!! Never AGAIN!!! I can only hope this carnival I'm engaged in against my will ends soon.... my whole aura HURTS!!!

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CEO - 8 d 13 h ago

I live in Cleveland Ohio, I have been using Charter One Bank for about15 years to deposit checks for The Townsend,82,Platt ,Keys street club2016 some how a bank overdraft of $500 dollars was on my account never had this happen before it was the bank in Giant Eagle on116th and Buckeye Wich is closed now found out it was turn over to credit. A bank donates every year. Now checks are coming in what am I to do for a mistake , I shop for school supplies for the children in the communities for 17 years for children to go back to school I want to pay the overdraft off but if I don't have a checking account with you how am I gonna pay it off I need you and you as well could use my business please contact Mary Keith I need help, my event is August 11,2017 you can contact me at (hidden).how could they let that much money overdraft be when I didn't have it in the bank. I feel as though I been had, love your Bank and service,will do what ever I can to pay off this overdraft and continue to work with Charter One Bank .Plan to hear from you soon, the closest bank to me is 55th and Broadway, Cleveland Ohio

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CHRISTY - 65 d 7 h ago



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Lisa Italiano - 44 d 4 h ago


Same happened to me! A date was right on the deposit slip! Took 9 extra days. Claimed it was the amount of the check. It came from another bank.

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Anonymous - 11 d 11 h ago

Same thing for me fuck citizens Bank a bunch of assholes liars and thieves.Corrupt sons of bitches

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Anonymous - 11 d 11 h ago

You guys fucking suck and are some real pieces of shit you played with my payroll check and I got a eviction notice because of are liars and thieves at Citizenz Bank

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Someby - 17 d 7 h ago


I really don't like how my money is being played with!!!

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Donna - 19 d 4 h ago


My daughter's realtor recommended Citizens Bank (Citizens One in North Carolina) to go to and apply for a mortgage loan. She applied to the branch office (Myra Bruggman). The loan was proceeding until she got an estimated sheet of closing costs, well over what she could afford. When Myra was asked about it, she said, oh, a lot of those will come off, and she did manage to cut about 3,000 off the costs. The bank required $555 for an appraisal and asked my daughter for her debit card number to pay for it, told her that she would be called before the money was taken out of her account. The home inspection was ordered. Myra was told NOT to order the appraisal until after the inspection was done in case there was something major wrong with the condo and an appraisal wouldn't be necessary and that she would be called that very day as soon as the inspection was done and told whether to proceed. The day of the inspection the appraiser showed up at the exact same time of the inspection. We asked what he was doing. He said he had an order to appraise the property. We told him he shouldn't be there, but he refused to leave and said he had an order to appraise. We called Myra and she said, oh, my goodness. That's a world record. We didn't expect him to come until the next week. We checked my daughter's checking account and the money had been withdrawn THE DAY BEFORE to pay the appraiser. My daughter was never called or asked her permission to release the funds or told they were being withdrawn. Myra planned all along to have the appraiser there at the same time as the inspection and KNEW the money was going to be withdrawn. We called Myra and demanded the funds be returned to the account, that they were illegally withdrawn. She agreed she had made a mistake but that the funds would not be returned. When told we were going to sue to get the funds returned, she withdrew the loan application, thus my daughter could not even go forward to purchase the property and had to terminate the purchase contract. These people are totally dishonest crooks. DO NOT DO BUSNESS WITH THEM!

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Sharmel - 21 d 10 h ago


My husband and I were parkred in the parking lot of Citizens bank this morning 6/3/2017. I was awaiti g for thd bank to open to go in and handle some business. When 9am on the nose a woman comes over to me and my hysband with a very rude and nasty attitude and told us that we need to leave this parking lot becsuse they were about to open. She said really rude you need to leavd this parking lot.

I am a Citizens bank customer and was waiting fof them to open. Tbis was really inappropriate and uncalled for. I felt disrespected and I didnt even go into the bank to do what I was waiting to do.

It was the Irwin Pa bank. That young lady needs reprimanded. Sorry but we hadnt done anything to be treated in tgat manner.

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Judith - 24 d 24 h ago

On 11/21/16 my 86 year old mother was sacked by a bank door at a bank in pa. It was an extremely windy day and a vacuum occurred in the door and she grabbed the handle for dear life. SHe feel to the ground but recovered herself and the bank manager called an ambulance apparently they were fearful of a lawsuit SO she goes to the emergency room has an mri and of course pays for her service. AS soon as this happened the bank closed off the entrance because they knew the door was broken. A couple days later she gets the ambulance bill and the bank sends it to Liberty Mutal and they say the bank does not have medical coverage payment. SO rather act honorably to this long time senior customer they claim it was not there fault! Tell me who wants to do business with this group!

General profile image - 29 d 4 h ago


Attn Chair Alemany

Please provide information on how to file a formal complaint regarding Citizens home loan/mortgage division

Lisa M Sandler


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Irene Smalls - 29 d 6 h ago


I am outraged at the actions taken by Citizen's Bank to violate the control of my account and to embarrass me. I have been a citizen's bank customer for 40 years. I contacted the bank on Monday 5/22/17 regarding a $30.00 supposed paypal transfer from my account dated 5/19/17. I did not recognize the charge and wanted information.

Citizen's Bank blocked all my PayPal transactions and clawed back taking funds for paypal transactions from a week prior that were legitimate. In particular I was horrified that Citizen's Bank reversed a $70 payment I made to a new vendor a week prior. I never asked or questioned anything other than the one transaction of $30.00 on 5/19/17. I did not ask Citizen's Bank to take any action regarding the $70.00 payment. At no point did the Citizen's representative I spoke to tell me all PayPal transactions would now be on hold and that Citizens Bank would take back prior PayPal payments as well. The vendor called me screaming. I was totally unaware. I did not and could not imagine what had happened. I knew I had taken no action other than to send payment for the $70.00. Now I can no longer make any PayPal transactions from my account until I fax a handwritten note to Citizen's Bank to take the PayPal freeze off my account. I did not ask for a PayPal freeze on my account. I was never informed there would be a total Paypal freeze on my account.

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