Information, reviews and public commentary for US companies

 

Citizen's Bank

Rating
0.599099
Web
http://www.citizensbank.com
Related
RBS Citizens Financial Group
Address
1 Citizens Plaza
Providence, RI
02903
Contact
Ellen Alemany
Role
Chairman, President and CEO
Phone
(401) 456-7000
Fax
(401) 456-7819
Employees
19,700
Twitter IDs
@CitizensBank
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Brenda - 2 d 6 h ago

0

Your branch manager(JOSE"ROB"PENA) at the citizen bank located in tops market in Ontario,NY sucks he has no clue in what he is doing this guy had to turn to the only other teller in the branch and talk to corp to help him do a cash advance and ill t it wrong he reversed the charges on the 1st of December today is the 7th I'm still waiting for this money to be back on my card

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Lugary Pennywell - 3 d 5 h ago

0

I bought two automobiles and I had them financed through citizen one bank 2013 & 2014. I paid one car off (12-1-16) for Christmas. I have received the worst treatment, rudeness not honest, (don't follow through) from the auto finance department 440 729 7361. I did talk to Some really nice employees /that try to help me but then someone comes in and stops them. I don't take anything personally~ Thank you for your time and have a blessed day:)

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Anonymous - 4 d ago

0

I have been a 32 year customer of Citizens Bank in Buffalo, NY starting with Liberty Bank, Norstar, Charter One up through Citizens. I pulled the majority of my money from the bank today and will close all my accounts after 1-1-17. The Customer service at the Branch in Buffalo on Elmwood Ave, where I began banking about 15 month ago is horrendous. The window staff tries hard but the mgr is an unfriendly, condescending jerk who on two occasions refused to address and administrative issue at his branch and referred me to my old branch. I previously banked for 15 years at their Liberty Building branch and always received great service from the mgr on down. Prior to that, I banked at their West Utica branch before it closed and always received great service.

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michael ledson - 45 d ago

0

Overdrafted my account by 45 cents and was charged 75$ in late fees. Worst fucking bank in the world. Everyone should cancel their accounts and go with another bank.

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Anonymous - 9 d 15 h ago

0

Yes- they should: Customers should initiate a petition and enourage people to close their accounts

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Bev - 28 d 4 h ago

1

Citizens routinely charges unnecessary fees to my business account. I sent a check to a vendor in PA for $1100 and had $1500 in my account. They put a hold on the check because it came from out of state. This causes another check for $100 to "bounce" even though there is still $400 in the account! More fees. They have just charged me more fees than I make in a day and there was never an occasion that the money was not in the account. Sick of these and lame excuses. After 20 years, I have to look somewhere honest to bank.

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Anonymous - 9 d 15 h ago

0

Coastway bank, Centreville bank & Pawtucket credit union are excellent: Citizens should be closed down by the attorney general

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Anonymous - 22 d 4 h ago

0

After citizens put an extended hold on a check I deposited and having no reason why and having only the a branch manager to research why this happened was frustrating. There is no recourse. After calling the fraud dept., corp headquarters,customer service I ended up at the same branch. This bank might be ok until you have a problem. I have been a customer at Eastern bank for over 50 years and had never had a problem they could not fix while in the bank. Hoe this institution stays in business is beyond me. I only opened this account because it was close to my granddaughters school. Go some place else.

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Anonymous - 21 d 4 h ago

most likely you weren't notified of the hold until after couple days later rite....Then given a specific date your funds were going to be released wasn't done!....next day you realize your account has extended hold it with no explanation nor no!...notification sent to you so that you'll be aware of the situation...Your rite I've experienced same.....matter still isn't fixed!!....TODAY!!

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Anonymous - 9 d 15 h ago

Definitely go someplace else:

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Kerri Emery - 14 d 3 h ago

0

Citizens just lost a long time customer. I had a fraud issue on my account and not only did it take me 2 phone calls to get this situated, but was told it would be 7-10 business days before they even decided if I should get my money back. And, it will take at least that long to get a new debit card. REALLY?? Its 2016, how can you have such an outdated way to handle fraud. I spoke to many people about this and all of them said that their banks take only 2 days to handle a situation like this. When I called to check on my claim, the customer service reps acted like they didnt care and were reading from a script. I was actually told "well we have a lot of claims ahead of yours". I am definitely switching banks and told everyone I know never to do business with Citizens.

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Nancy Sceery - 9 d 15 h ago

0

I had a very similar incident occur over the weekend:

The bank put a 6 day "hold" on a check that had already cleared and been confirmed cleared in writing by my bank : Citizens now is holding cash that legally belongs to a customer and refusing to release it. This is nothing less than pilferage on the part of the bank . It is fraudelent, unethical and just plain bad business. Why any one does business with Citizens is beyond belief

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Larry Sprouse - 11 d 17 h ago

0

After paying off an RV loan in August, and after multiple phone calls requesting my title, I was told that Citizens would not send me my title - only a lien release which I could take to Florida MVA and obtain a duplicate title. After more than 3 months I received the lien release which I took to MVA and paid $78.25 for a duplicate title. I had paid that same fee for an original title when I bought the RV and was told by MVA that the original paper title was, indeed, mailed to Citizens upon origination of the loan. This "bank" thinks that they are above state laws requiring release of tiles within 30 days. They owe me $78.25 plus the ramifications of a lost sale, plus a trip from VA to FL to obtain a duplicate title.

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Anonymous - 15 d 15 h ago

0

I have a check written on a Citizens bank account and tried to cash a check drawn on THEIR bank and cannot get it cashed without paying a fee. Total bullshit bank service. I will never accept a check from anyone written on this bank. NEVER again.

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Sherry Compher - 17 d 38 m ago

1

I have been connected to CB for years, student loans ect...

Recently applied for cr card

Turned down.

You are just a number anymore its why the world is the way it is.

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Anonymous - 18 d ago

ph

I am very displeased with the service of Citizen Bank. Charging absorbent fees unknown to

customers.I will never do business with this bank ever.

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Jo - 18 d 4 h ago

0

Horrible. I have been doing business with this bank for over twenty years and I can no longer make excuses. They are unprofessional, charge ridiculous fees, lie to you when you ask questions, and clearly do not care at all about customer service. I have made excuses for years thinking all banks have some sort of issues but honestly this is the WORST!!!! I am now pulling all my business out of this bank and wish I had read some of these reviews years ago.

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Kathleen - 21 d 32 s ago

0

Kathleen

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ed - 21 d ago

0

ed supidest bank ever had to deal with

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Nikki - 23 d ago

0

This bank is a joke ! I don't even bank with them I am strictly KeyBank because they have their shit together . But I just so happen to be in a grocery store and stopped at one of their ATMs to take out money off my child support card and forgot to take my card with me went back there . With two forms a picture ID one was the Nexus card that's government issued in the lady said she does not usually work at the branch and had not a clue what to do so she had me waiting there while she called another branch to see what she is supposed to do . when my card was sitting right behind her instead of her just handing it to me she made me stand there for 30 minutes while she tried to get an answer and was very rude to me . I will never use even an ATM ever again with that him and I suggest if you are thinking about or have a citizens account to close it . Very sad that it's so unprofessional ran .

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Anonymous - 22 d 6 h ago

cry about it

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Anonymous - 21 d 4 h ago

You really need to grow up!....act your age until this matter happens to you you'll feel the same way!...Especially when you have mouths to feed & bills to pay!....DON'T FOR GET "KARMA"...COMES AROUND ALWAYS REMEMBER THAT!!

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Shane - 30 d ago

0

This bank sucks. Unfair in appraisals practices and very poor customer service. Should have read these reviews long before applying for a mortgage.

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Susan Stevens and Jeffrey Truskolaski - 31 d ago

0

I own a condo in Hilton Head Is, SC which I purchased last year in Oct. In order to close this loan, we had to provide proof of insurance thru the HOA as well as an HO6 policy. Since then we have been asked to prove our insurance coverage NO LESS than 6 times. This has become an absolute utter night mare (not to mention a complete waste of time). We make our payment w/ automatic withdrawals from our checking acct. Once you did not accept our payment because you added the cost of insurance. We are extremely upset re: this practice. It must be a scam that some borrowers don't catch and end up paying for insurance that is not neede.

MY NEXT CORRESPONDENCE IS GOING TO BE TO THE INSURANCE COMMISSIONER AND ATTY. GENERAL IN SC.

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xena - 32 d ago

0

Have paid for an auto loan for around 3 years. Citizens One has the worst customer service people. I was told I needed a pin number but never had one. Bills have been lost and I only receive letters stating we are delinquent and no bill comes in the mail. I just made two payments in less than 3 weeks time. None of the customer service people seemed interested in what I had to say. Someone needs to contact me to inform me why these people act this way. The office seems bent on repossessing the car for the past year or more. I don't recommend Citizens One to my worst enemy. They are of no help and if that's the case why bother doing business with them. I need updated bills monthly and that's not happening. Stay in RI and don't bother us anymore!!

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