Information, reviews and public commentary for US companies

 

Citizen's Bank

Rating
0.545802
Web
http://www.citizensbank.com
Related
RBS Citizens Financial Group
Address
1 Citizens Plaza
Providence, RI
02903
Contact
Ellen Alemany
Role
Chairman, President and CEO
Phone
(401) 456-7000
Fax
(401) 456-7819
Employees
19,700
Twitter IDs
@CitizensBank
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Mary - 37 m 28 s ago

0

Hello my name is Mary Bracy and I've been banking with citizens bank for some time now on January 12 and again on January 19th 2017 I had the worst banking experience at your Southfield location located on Southfield rd...Tonja the branch manager was rude and very condescending and really considering banking with a different bank

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Kathleen Gilroy - 1 d 20 s ago

0

In August of 2016, I called the Commercial Card division and asked to pay off and close out my account. I was given a payoff amount and the account was closed. Today I discovered that $7 was left in the account and that I have incurred four overdraft charges of $39 a month. The phone reps said that these charges cannot be forgiven without "proof" of bank error. This is absurd. Why would I leave $7 and close an account only to incur what I consider illegal and fraudulent charges. I was also being billed at the usurious rate of 27.24%. I plan to file a 93A consumer fraud complaint unless this is dealt with immediately.

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Melanie - 38 d 20 h ago

0

My significant other and I had a terrible experience with the Branch Manager, Anthony Bianchini at the Newark, NY branch. We have never in our life been treated with so much disrespect and rudeness. He was aggressive and intimidating in his actions when we were simply trying to clear a banking issue. We will be calling the corporate office to discuss this matter further.

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Spartagon - 38 d 12 h ago

0

Hi Melanie:

I have called the corporate office about my issue and let me tell you: the fish stinks from the head down. They do not care. We need to all get together and do something.

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Regretting Citizens Bank: - 1 d 8 h ago

0

Please do something; then tell us what it is so that we might duplicate it.

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Anonymous: - 1 d 8 h ago

0

Your call will bring you more frustration but a clearer realization of why Citizens must be taken into court on a class action type of a suit. Must be something we can do? Have you read these other complaints? You just found out the truth. Truth is-God is good. Move on to another, the quicker the netter.

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Kerri Emery - 55 d 37 m ago

0

Citizens just lost a long time customer. I had a fraud issue on my account and not only did it take me 2 phone calls to get this situated, but was told it would be 7-10 business days before they even decided if I should get my money back. And, it will take at least that long to get a new debit card. REALLY?? Its 2016, how can you have such an outdated way to handle fraud. I spoke to many people about this and all of them said that their banks take only 2 days to handle a situation like this. When I called to check on my claim, the customer service reps acted like they didnt care and were reading from a script. I was actually told "well we have a lot of claims ahead of yours". I am definitely switching banks and told everyone I know never to do business with Citizens.

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Nancy Sceery - 50 d 13 h ago

0

I had a very similar incident occur over the weekend:

The bank put a 6 day "hold" on a check that had already cleared and been confirmed cleared in writing by my bank : Citizens now is holding cash that legally belongs to a customer and refusing to release it. This is nothing less than pilferage on the part of the bank . It is fraudelent, unethical and just plain bad business. Why any one does business with Citizens is beyond belief

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NY-er - 1 d 9 h ago

0

May actually be under the umbrella of misappropriation of funds; a crime.

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Kat Furlong - 36 d ago

I also had a fraudulent charge on my debit card which I did not lose. It must of got copied somehow by a skimmer. I noticed the fraudulent charge and cancelled my card and reported it the same day. The charge overdrafted my account and I have now gotten over $100 in fees because it has been almost 2 weeks now and still no resolution. I called and they told me it could take up to 30 days to finish the claim. This has totally screwed me financially. I can't deposit my paycheck. I can't pay my bills online like I normally do because my account is negative. They won't even let me open up a new checking account so I can at least deposit my check into a positive balance. I am done. I am going somewhere else and as soon as I get my money back I'm taking it out and closing the account. They have horrible customer service and treat fraudulent charges like they are no big deal. They are just as bad as the person who made the fraudulent charge. This is totally screwed me. I have banked with them for over 10 years and this incident has gotten me so angry that I am LEAVING!!!

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Brian - 1 d 9 h ago

0

Righteous anger! Glad you left. "Would not "et you"...open a new account? Thank God!

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Wiser now: - 1 d 9 h ago

0

Chase-albeit I have a few small issues with their choices on "groups they support with their earnings".....their banking business practices from all appearances and experiences-are excellent. A couple of disputes with them-they credit the money back and ward off the thief immediately: in most small examples the money is replaced on that first call to Chase- and they move fast and keep your account from being touched again by the company who is misbehaving against it.

Citizens hates people but they looooooooove money! yours! Mine!

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JT from PC, NY - 34 d ago

0

Citizens Bank has A LOT to learn about Customer Service and how they treat their life long customers! Their ultimate goal is to take advantage of their loyal, trusting customers, by assessing "inappropriate" overdraft fees, just to make money for the Corporation. That is nothing short of DISGUSTING !! Citizens Bank is SNEAKY and DISHONEST. Because they "choose" to behave in such a manner, I have taken the liberty to contact my local Attorney General's Office in Albany, NY to have this VERY SERIOUS ISSUE, addressed.

I am DONE dealing with these brainless thieves, so I'm letting the PROPER AUTHORITIES

handle it.. With any luck, this matter may be brought to the attention of the Federal Reserve. Citizens Bank Employees' (Customer Service) won't be removing overdraft fees from customers' accounts any longer, they will be standing in the Unemployment Line waiting to be hired !! Good Luck With That; because nobody hires THIEVES !!

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Fed up - 1 d 9 h ago

0

Go JT!!!!!!! Praying you het results. I may follow up your call with one of my own. Rather pay a lawyer a few grand than give them another penny! Crooks!

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Bev - 69 d ago

1

Citizens routinely charges unnecessary fees to my business account. I sent a check to a vendor in PA for $1100 and had $1500 in my account. They put a hold on the check because it came from out of state. This causes another check for $100 to "bounce" even though there is still $400 in the account! More fees. They have just charged me more fees than I make in a day and there was never an occasion that the money was not in the account. Sick of these and lame excuses. After 20 years, I have to look somewhere honest to bank.

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Anonymous - 50 d 13 h ago

0

Coastway bank, Centreville bank & Pawtucket credit union are excellent: Citizens should be closed down by the attorney general

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CP - 1 d 9 h ago

0

Good thought. Can the Attorney General do that? Start the ball?

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MT - 29 d 14 h ago

0

Please change your review to zero stars! Maybe the bank will get the hint!

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Anonymous - 1 d 9 h ago

0

How about negative three thousand?

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Hoping For Justice: - 1 d 9 h ago

0

Brave one! Twenty years! So sorry.....Ten of trusting= ridiculous trust for us! Huge mistake to ever give them money. All bad policies start at the top.

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MT - 29 d 14 h ago

0

Citizens Bank is a disgusting and horrible company!!! They steal people's money, and refuse to answer there questions. It is near impossible to contact a customer service agen with a functioning brain! It's an outright disgrace that a bank of such nature can function with no legal consequences! Several banks have recently been caught "red handed", hopefully Citizens turn is soon! I hope there whole institution burns to the ground! They are cruel and do not care about "citizens" at all! I hope the government acts against them as well "JT"!! Anyone who gave 1 star needs to change to zero, maybe when there rating is "ZERO" they will finally act!!

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Disgusted Fellow Citizen: - 1 d 9 h ago

0

Too right on every word you said!

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Adam - 21 d 19 h ago

0

This bank is horrible.. we have been trying to get a house loan for 5 months now. Everything is approved for the loan and has been for months now but we have been on the phone for a month and a half everyday trying to get stuff figured out. The lady from citizen bank tells us oh I talked to the contractor I need this and this then to find out from the contractor she hasn't even talked to anyone. The lady from the bank oh I forgot to send it. This whole bank experience with citizens just has been horrible. We were suppose to close on 12/28 for the locked in rate but surprise surprise we haven't heard anything from anyone since 12/21. Finally got ahold of someone today to find out oh the lady will be back next week we got an extension on the loan for the rate but he couldn't answer if we were paying a fee to keep that or not. Don't deal with citizens bank at all. The lady we have been dealing with is Tyhisha Aiken- Ortiz. Very unprofessional to say the least

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Rose - 21 d 19 h ago

1

yes and Citizens is the worst. we almost lost the sale on our other house because of them!

Go to Santander that is what I did!

fast and accurate.

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Brian - 1 d 9 h ago

0

Good for you Adam for telling names. That might shake a few reeds. Hope you folks get an amazing miracle no matter their terrible ways.

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