Information, reviews and public commentary for US companies

 

Citizen's Bank

Rating
0.600365
Web
http://www.citizensbank.com
Related
RBS Citizens Financial Group
Address
1 Citizens Plaza
Providence, RI
02903
Contact
Ellen Alemany
Role
Chairman, President and CEO
Phone
(401) 456-7000
Fax
(401) 456-7819
Employees
19,700
Twitter IDs
@CitizensBank
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Jeffrey Foster - 7 h 23 m ago

0

Citizen bank mortgage site again sucks I have a problem getting on to the s site everything month & there is no way to complain because they are only in during hours it is very hard for me to contact them & you can only do it by phone..I give it 10 *'s to the negative not to the positive. There is no way to send an email or talk to anybody off line other than the hours that suck if I had known this I would never have gotten a loan with this institution as it sucks for customer service!!!! It even sucks that all I can give it is 0 stars here & nobody in the bank will probably even look at this or try to contact me in any way because their product sucks!!! There I put my name down but I still won't hear anything from them I'm sure because they haven't don't anything about this complaint from the past either! I don't have a problem with my regular accounts & accessing things only this stupid mortgage site. There is no app or anything too make this crap site anything if any kind of value it just plain sucks it's garbage don't get a loan with this bank as it sucks & they don't listen to you about it!!!

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Linda T - 3 d 17 h ago

0

I have called Customer Service 3 times in the last 24 hours and was on hold 15 mins, 25 mins and now 33 mins!! Very poor customer service. Hire more people if you have high call volume. I've now wasted over an hour and still have not spoken to anyone.

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Harry - 2 d 23 h ago

0

One hour 15 minutes first call

55 minutes second call

Finally got Alex then lost the call one minute later

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Mad as heck - 4 d ago

0

Trying to contact Citizens Bank about car loan 1(hidden) you would be on hold forever. Each time I call I'm on hold for at least One hour! Unbelievable, this is a 24 hours a day contact number. Horrible !!!!!!!!!!!!!

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Citizens bank customer - 4 d 19 h ago

4

I am a customer of Citizens Bank for almost 20 years and never had such a problem with them. You get ripped off or have issues with all the banks, not only Citizens Bank. So for people who gave them negative feedback, they should manage their finances more effectively. Can't just throw a blame on others for your stupidity.

I am giving them a 4 because they should give more access to the online credit card website such as report a lost or stolen card.

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Mr. Walker - 8 d 7 h ago

0

Dear Associate,

On the 27th of November 2018, I sent an $800 check from my bank (United Bank of Philadelphia) to my neighbor and friend Ms. Plenty's account at Citizens Bank located at 3711 Germantown Ave. Phila. PA 19140. Because I am living and working abroad, I paid an extra $14.95 to rush the check; I had done the same thing 3 weeks prior, with a check for the same amount. This time, however, I learned the check was never deposited. On Wednesday the 5th of December Ms. Plenty went into the branch and was told the check still hadn't arrived. When I heard this, I contacted my bank whose representative contacted Citizens Bank but was not given any useful information. Next, I tracked the check via the UPS website and learned it had indeed been delivered on Wednesday the 28th of November. Yesterday, I participated in a 3-way conference call between myself, Ms. Kenya (Citizens Bank mgr.) and my bank's rep. During that surreal call, Ms. Kenya never took responsibility for telling Ms. Plenty her check hadn't arrived. Instead she claimed the bank has a policy against accepting checks mailed to its branch. When I explained I'd done so numerous times in the past, she simply ignored that fact and reiterated their policy. When I pressed her on what exactly had happened to the check, she responded it had either been shredded or returned to sender - none of which she could verify. I could not believe what I was hearing and because we were on a recorded line, I intend to escalate the matter. Due to Citizens Bank's callousness, I've faced a lot of inconvenience and a wasted fee to rush a check that has disappeared. But mostly I feel most disrespected by the phone manner and behavior of the branch mgr. Ms. Kenya. It reflects negatively on Citizens Bank.

Regards,

H. Walker

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Sick&tired - 44 d ago

How would everyone that made a complaint on this site feel about filing a class action lawsuit??? Please let me know, these people are scammers!

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Destroyed over less than $60, without knowing! - 42 d 17 h ago

0

I'm not sure of your experience but that might be something to consider, done strategically (real problems/issues/lack of ANY customer service) - not stupidly (just ranting).

I would also like to motion that the star or whatever rating system allows for negative reviews. Citizens Bank is very deserving of negative feedback, they work hard to be this incompetent and forced to use customer killing tactics as standard practice. Continued charges without even notifying the Sucker, uh customer, it's the same.

They severly damaged a 830 credit rating over a charge of $59.99, that I never recieved a bill for, VERY unprofessional.

I have been working on a website and it needs a lot, they killed the loan for a launch.

Hang on diabetics, superfood addicts (.com) will still happen, just delayed by your buddies Citizens Bank.

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Anonymous - 13 d 17 h ago

0

Small update for all of those on this site, Please consider doing the following in addition to a possible class action ( this institute has some real bad recent history-look into it)

WRITE:

Your Secretary of State

State Attorney General

Federal Deposit Insurance Coorporation

State Senators & House Reps.

President? If he sticks up for auto workers?

Keep turning up pressure!

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E Wormell - 30 d 19 h ago

0

I'm totally in for a class action. They have been holding my money for a check I deposited even though the issuing bank has already paid the funds to citizens!

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Anne Martin - 17 d 20 h ago

0

Absolutely ,please contact me

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Amanda - 16 d 8 h ago

Sure Amanda

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Anonymous - 9 d ago

0

Worst bank I have ever dealt with. Customer service does not exist. Their phone number puts you on eternal hold. Would be interested in class action. Frank

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Anonymous - 13 d 16 h ago

0

Lead the Way...

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KAREN - 9 d 14 h ago

0

I CLOSED MY ACCOUNT WITH CITIZENS BANK BECAUSE I WAS UNHAPPY WITH THEIR CUSTOMER SERVICE. AFTER I CANCELLED MY ACCOUNT PANDORA PUT A CHARGE IN FOR AN ANNUAL RENEWAL THAT I WASN'T AWARE I HAD. CITIZEN BANK APPROVED THE RENEWAL EVEN THOUGH I NO LONGER HAD AN ACCOUNT. THEY THEN TACKED ON 134.00 IN FEES ON A $100.00 PURCHASE. I HAVE PAID THE PANDORA RENEWAL BUT THINK IT'S UNFAIR AND ABSURD TO THINK I SHOULD PAY ANY PORTION OF A FEE. I DID GET A CUSTOMER SERVICE REP. TO WAVE HALF BUT THEY SAID THAT WAS ALL THEY COULD DO. I WAS REFERRED TO AN (hidden) NUMBER WHERE I WAS TOLD I'M RESPONSIBLE FOR 60 DAYS AFTER I CLOSE THE ACCOUNT. THAT'S ABSURD AND BULLING. NOW THEY WILL ADD FEES ON THE FEES AND RUIN MY CREDIT. I DON'T HAVE MONEY TO THROW AWAY.

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RF Coyle - 36 d 18 h ago

I'd like to commend Omar B Melon

Business Banking Relationship Manager

Vice President in the Framingham office. He is a outstanding representative for Citizens, I really appreciate his help with my business account.

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Luz - 10 d ago

0

My check is deposited electronically the first of the month. They rolled back three payments to the 30th of Nov To adjust for the weekend. I manually went in and changed the date back to December knowing there would not be money in that account until the first of the month. They over Road my manual change and paid all three on November 30. Which sent my account into overdraft. I called on November 30. Spoke to foreigner who put me on hold and then came back and said sorry for the delay then disconnected me. I immediately called back and spoke with Dawn of Pittsburgh. She confirmed that there was enough money for the first $50 payment and the second $350 payment. The third $1400 payment caused the overdraft. She said when the overdraft charge appeared on Monday to call back and they would refund because of my long-term history with the bank dating back to 1970. On Monday bday Citizens rearranged those bill pays. They first took the $1400 which immediately through my account to overdraft. So then they charged two more overdrafts for the two smaller deposits. Now there are three overdraft. I again called and spoke to three separate people over an hour. While we were on the phone I was told there was no notes from my conversation with Dawn But they would elevate this issue and return my call. They also told me that I probably forgot to Hit save when I made those date changes. This was 9 AM on Tuesday and I never received a return call. Wednesday morning they returned one overdraft fee without making a return phone call. Not to mention I had to call my mortgage company and explain the situation so I was not charged a fee for making a payment with no funds in the bank. First they changed and overrode my payment dates causing overdraft. Second after the fact and two payments were made they rearranged the dates so now three overdraft fees instead of one was reflected. Three they never returned a call. Four they told me there was no record of my call with Dawn. This exact same thing happened to me 10 years ago when they charged me five overdraft fees. I am elevating this to my Government representatives, and FDIC, citizens executives, State insurance department. They are holding me hostage for two $35 fees because of their mistake.

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take down citizens bank - 12 d 1 h ago

5

You can register a complaint against this evil empire with the Federal deposit insurance corporation here:

https://www.fdic.gov/consumers/assistance/filecomplaint.html

Make a lot of noise, this institution has a problematic history, complaining here will accomplish NOTHING,

contact Senators/House reps.

file with the FDIC

DO SOMETHING!

Why a five star?!

Simply because it is impossible for this bank and people will read it out of astonishment...fear not - they deserve negative stars (not an option but should be)

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another Citizens Victom - 12 d ago

0

https://superfoodaddicts.com/how-does-superfoodaddicts-get-delayed-with-taking-on-pre-type-two-diabetes-over-a-59-99-miscommunication/

CLASS ACTION!!!

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Montewuz - 13 d ago

0

Cashed two checks with a 7dollar fee per check, requested hundred dollar bills and I was told they didn't have them. After raising my voice, They were found. After this, I was told " why not open an account with us?!" OMG!! NEVER, EVER IN A MILLION YEARS!! Worst customer service and with a attitude!! Crash and burn!!

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Anonymous - 14 d 14 h ago

0

I was told ok I'm hanging up now, bye, and hung up on me.

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Mary - 19 d ago

0

Citizen bank in Turtle Creek Pa.,15145 is the worst... Longest wait always... Never enough help.. one teller working drive thur And counter .. management.nerds to get off their butts.

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Karen Brahimi - 94 d 17 h ago

1

Horrible situation my acct was compromised went to a branch acct was closed opened a new one. However my social security disability check got deposited in the old account because the ACH hold didn't work. I have no money to live on. I don't believe that no one in your system can fix this.

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dddon - 48 d ago

4

My name is WALTER Perez I've been banking with yall going on 2 years a gentle man called me from PA he said he's some kind of MANAGER for the bank we talk for awhile June 1st of this year there was a arm robber at the bank in Boardman ohio well this guy rob the bank while i was there i went heads up with this punk iam a ex POLICEMEN and deputy well i stop and talked to the guy from shooting at anybody well of course to my best of knowledge they haven't caught the robber yet well i got a call this Tuesday explaining the situation to this manager of the citizens bank he told me that HE'LL talked with the lady who does the loans well had my appointment today of course my credit isn't great i try getting a car loan and was DENIED now why couldn't they told me this over the phone thats not go business the way the guy was talking to me I'd believe i was getting a small loan thats not right at all had my hopes up thinking iam getting the loan i believe its time to go to a different bank i was treated to my best of knowledge like shit. My num is (hidden) you have a wonderful day ma'amddcc

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Izzy Baruch - 40 d 12 h ago

0

EX POLICEMAN WHY DID YOU GIVE A 4 STAR RATING TO THOSE SCUMS

I WAS GOING TO OPEN A NEW CD FOR A SUBSTANTIAL AMOUNT BUT AFTER READING ALL THOSE GREAT REVIEWS I FIGURE LET

"CITIZEN BANK GO SCREWWWW THEM SELF" !!!!!!!!!!

SINCERELY Izzy " 0" RATING

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Anonymous - 30 d 19 h ago

0

Citizens Bank scams their customers. Save your money and bank somewhere else!

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