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Citizen's Bank

RBS Citizens Financial Group
1 Citizens Plaza
Providence, RI
Ellen Alemany
Chairman, President and CEO
(401) 456-7000
(401) 456-7819
Twitter IDs
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CHUFUT-KALE - 8 d 9 h ago


d America is not a melting pot. It is a chamber pot where the predominant colors are brown, black and yellow.

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Lowell Smith - 8 d 11 h ago


Citizen Bank has failed to provide in writing the documentation I need to submit for my student loans. The person from the Office if the Chairman refuses to email or has failed to provide the promised materials. Do not use them for student loan support. I have filed complaint with House Oversight Committee on Education.

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Anonymous - 18 d 4 h ago


Citizen Bank is a corporat preditor.

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Anonymous - 18 d 24 m ago

And you are an illiterate poster.

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Anonymous - 23 d 12 h ago


I am not complaining as a customer but as someone who applieid for a job at the branch in Hyannis MA. Interview went well the people in the branch were very nice and I was pleased and wanting to work there. I understand if you pick someone else but let a girl know. My recruiter was Mary Bogdinow (spelling?), and she straight up ignored me. I sent her 2 emails asking for feedback after my interview and I never heard anything back. I even checked my junk mail and there was nothing. That is beyond unprofessional. If you picked someone else that is fine, but to just ignore someone who is looking for the position is just rude. Worst recruiting system I have EVER seen.

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Susan Hardcastle - 26 d 6 h ago


I have POA for accounts of family member. Went to branch today, third time for same transaction. They cannot access or locate documents. Everyone gives a different answer. Everyone they call gives them a different answer. Computers are from stone age.

They actually told me that their legal department had to review their OWN POA! Two months after signed!

need a payoff letter for a house that is SOLD with this POA. Cannot get it. I am repeating over and over the same info.

The branch manager faxed the POA and processed the payoff. But they will not release the property.

I will call the lawyer that did the POA for action.

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Diana M CHRISTMAS - 29 d 6 h ago


Come on, Give a girl a break

I just want to speak to someone in ENGLISH, not kinda like ENGLISH, not somewhat ENGLISH, just ENGLISH..

I want to make a claim on an unauthorized ACH from Verizon ,That is not too much is it?

My local bank told me they could not do anything unless I am willing to work with who speaks to me. I told them I have hearing issues now isn't that somewhat illegal.

If I could close the account I would. I finally had to call the fraud Line and spoke to a wonderful gentlemen who then connected me to Annabelle in claims who was beyond helpful.

No kudos to my local Oakmont Citizens Bank,

Kudos to Annabelle, in ACH claims Dept.

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Betty Kovacs - 31 d 6 h ago


I have just returned from the local branch of Citizens Bank where I have several accounts. In June when I went into this same branch, the individuals at the bank that day made a huge production over copying my driver's license and having me fill out and sign a form or two on the pretense that doing banking from that day on would be so fast and easy. Well, today I went in to make a withdrawal from one of 6 accounts. I presented my driver's license, but then it became very difficult because I do not have an ATM card. I do not have an ATM card because of security concerns as I travel a lot where I need to carry several documents and am concerned about misplacing or losing another card. But, today I was told a new policy because of security concerns, requires an ATM card and the driver's license was no longer valid ID for making a withdrawal. Now, I have been doing banking with Citizens Bank since the early 1990's. Until the past year, when the Lebanon, NH branch was closed, and I now must go to the West Lebanon branch, all the tellers and branch manager knew me. Now, the West Lebanon branch seems to have new employees each time I go in there. But, I was told it was because of high security demands, just as in earlier this summer, was the reason when I had to sign and complete forms earlier this summer. But today, my driver's license would not allow me to withdraw money from my account. Because I did not have an ATM card, it was now a road block. I showed the teller my Citizens Bank Credit card, along with my driver's license, but not good enough. I did not have my checkbook with me and could not remember the last check I wrote, I was then at a stand still. I pointed out that I could go home, login,on my computer just as a hacker could do, transfer the money to my checking account or another account and write a check without this scrutiny and embarrassment. The teller agreed. An after thought, maybe that is what Citizens Bank's goal is now, I am also shopping for a new bank where the bank employees appreciate my money and their jobs. Citizens Bank needs to concentrate on customer service and retaining employees. On a scale of 1 to 10, today they scored a 0.

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Lowell Smith - 49 d 15 h ago


I recently found out that Citizen Bank has charged off one of my student loans which was being supervised by AES while I was in school and at a full-time status. Citizen Bank representative told me AES could request to have loan sent bank to them, I asked AES and they said Citizens Bank has to initiate the process, I asked Citizens Bank and they said that had to be done months ago.

I have had several phone calls with AES and Citizens Bank on this issue and no one seems to know what to do. No my student aid is blocked and I am going to seek legal representation against AES and Citizens Bank. Do not EVER use Citizens Bank for a student loan. They are a textbook example of the horrible student loan process. I have written complaint to several representatives of the House Education Committee.

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Pissed Off Conveyancer - 51 d 12 h ago


I work for a Title Insurance Agency/Conveyancing Company. I called Citizens Bank yesterday, was on the phone for 38 minutes and got nowhere. I had previously requested a payoff statement, which I received. It did not state the Collateral address of the property. I call back to find out what I needed to do. I was told to fax a request, along with a copy of the payoff statement and the borrower's authorization. Did it twice, no response. I called again to find out where the update was. I was speaking with Angie, at your call center. She place me on a brief hold after I explained why I was calling. It was not brief. She came back to the phone telling me they had sent the payoff. I explained again that I had received the payoff and I had faxed it to the # I was given, along with a request for collateral address and borrower's authorization. She put me on hold again. When she came back she told me that they did not have the borrower's authorization on file, so they could not give me the requested information. Now for the third time, I tell here that I sent it with the request. Still nothing. I asked to speak with her supervisor, and guess what, no one was available, she could take my name and # and some would call me back in 24-48 hours. I am on a timeline here as closing is taking place in 2 days. She became uncooperative and slightly belligerent. I then asked for her employee I.D., which she refused to give me. I didn't what the Hope Diamond, I only wanted a collateral address for the payoff so that the title company would accept the payoff and we could move forward with settlement. In conclusion, I am now going to call Corporate and bet is, I get nowhere!

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Anonymous - 60 d 13 h ago

File a complaint with the FDIC here's a link,

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Pissed Off - 61 d 7 h ago


Stupid is an understatement.

Had my local branch in East Hampton order an ATM card to replace the one I lost and it now three weeks and four visits and still no card. The local gals call into the "back office" only to be told the card was mailed, then was not mailed due to a "mix up" at their end. Then to be told it was now being mailed "today" via overnight express. It was not and I still sit with no card.

Seems this "back office" is a black hole where the employees who cannot make it at the local branch dealing face to face with customers are sent to live out their years.

Welcome to banking 2019, I guess.

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Kimberly - 61 d 7 h ago


Terrible experience, terrible customer service. Worst experience I have ever had with a financial institution. This institution has obviously gottten so big that they don't have any concerns about their customers and only care about their money. Will never go through this institution again and will encourage anybody else I talk with to not go through this institution either. Will encourage them to go through a smaller institution that actually cares about their customer.

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Disrespected - 105 d 17 h ago

This message is for Ellen Allemany chairman of citizens bank. I would like to send you an email regarding one of your workers in the fraud dept. I filed a complaint against her for her very unprofessional comments that was made to me and my son. No one has gotten back to me and that experience has left us very upset and I cannot forget it. Please email me, (hidden), I am really disappointed that no one has helped me or my son get through this.

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Worst financial institution, got fraud on my account... & being held reliable for almost $2,000! Nonetheless, sent Fax & Mailed a letter to chairman!! I HAVE YET TO HEAR ANYTHING!

In the verge of having my attorney sue the bank! being NOBODY RETURNS CALLS AND OR RECAHS OUT TO YOU!

I have been a customer for more than 6 years and NEVER had an issue, until my identity was stolen & they are saying it's me!!

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Anonymous - 62 d 1 h ago

Can I have the address ? Please & thanks

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Anonymous - 65 d 18 h ago


Citizens Bank

Merchant Number


I have been waiting for my refund of $625 since Thursday 7/11/19! This is a disgrace your machine took my money and no one wants to help me!! I have been speaking with the Manager of Citizens Bank and she claims Worldpay has to refund me money since it's your broke ass machine!! I have a child to feed that is my money that you will not refund! I have filed a complaint with the CEO of citizens and next I will be contacting an attorney if I do not get my money back!! I used the cash advance machine and instead of them giving me my money they said the machine was broke but after the money was still taking out if my account!!! This is fucking robbery! How you take my money but not return it!! I would like a call back ASAP I HAVE BEEN PATIENT ENOUGH REFUND ME MY FUCKING $625!!

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Anonymous - 63 d 12 h ago


Omg sane thing happened to me I was treated so nasty

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Katherine McGovern - 67 d 11 h ago



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Ms.Ericka T.Garrett - 70 d 9 h ago


Dear Citzen Bank Corporation...My name is Ms.Ericka T.Garrett. I am submitting a complaint about our branch location Cedarbrook 1000 Easton Road Ste.202 Wyncote. subject to closing on WEDNESDAY OCTOBER 16,2019...This is unfair practice...The Bank Associates are,well the location..its a family,and neighborhood Bank..We have Senior citizen, first time bankers, students..who depend on loyal service at Citizens Bank....What do I, or we can do to keep this branch open...Going somewhere else is to far..and costly. Santander banks is not family oriented Bank.....Please contact me At (hidden).... If I donot hear back..I will go to news station....My City council RepresentativeCherrle Parker ...I will boycott keep this branch Open..Thankyou Loyal customer;Ms.Ericka T.Garrett.

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Chase - 69 d 15 h ago


Ms.Ericka T.Garrett , bankers are counterfeiters.

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Anonymous - 72 d 5 h ago


Worst customer service ever!!!

Today I call customer service to speak

With a supervisor they told me

They would transfer my call when

I was waiting they hung up both times

They had my name phone no.

I Was calling about my treatment

That was hobbile by a supervisor

I see they do not care!!!!

About customer service!!!

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Anonymous - 72 d 13 h ago


Citizen bank is one of the worst banking institutions. They have employees who lack customer service skills as well as knowledge of the products they have.

My daughter met a lady in the mortgage department, during her process of owning her first home. The lady appeared knowledgeable about the process of obtaining a mortgage, when she was plain ignorant. After weeks of requesting forms, documentations, & required funds this mortgage lender representative failed to do her part. When my daughter was in danger of loosing offer on new home, due to incompetent lender, she was able to find another company to handle her mortgage. Since then Citizen mortgage employees have refused to release her paperwork or cooperate with new lender. After countless hours of phone calls, emails & faxes Citizen has delt one more "dirty hand". They put in system that her FHA loan had been denied! False statement, which has caused yet another delay in her home closing.

Citizen bank is ranked with HSBC! We all know what happen to this bank in Western NY. Beware of criminals employeed by Citizen.

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Rachel - 78 d 4 h ago


I was racially profiled at the bank at shaws in hyde park..stephanie would not cash my check and gave me some lying story about needing a payee account..

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CRAIG A. BAMBERRY DOUN2U - 80 d 4 h ago



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