Information, reviews and public commentary for US companies

 

Cold Stone Creamery Inc

Rating
0.5
Web
www.coldstonecreamery.com
Address
9311 E Via DE Ventura
Scottsdale, AZ
85258-3423
County
Maricopa
Contact
Doug Ducey
Role
CEO
Phone
(480) 362-4800
Fax
(480) 348-1718
Annual Sales Est
$135,000,000
Employees
250
SIC Code
5812
General profile image

Eve Price - 7 d 5 h ago

1

On Easter Sunday approximately 5 pm, I ordered a hand packed quart of ice cream at your White Plains office in NY. I watched the only male on this shift packthe quart size container and became concerned that he did not fill it properly. I gave him the benefit of the doubt, because I was unable to see (due to the crowd) his entire packing effort. That evening, I opened te quart to see that the container was poorly packed with ice cream. I received the equivalent of a couple of scoops. There were huge gaps of air. I am very disappointed. The employees was either poorly trained or incompetent.

General profile image

Turned off - 38 d 9 h ago

1

The bathroom was disgusting at the Westminster md store. We I approached the girl at the counter she immediately took care of it. A customer shouldn't have to bring it to their attention. The tables were sticky, we were there for about 30 minutes and never seen any of the girls come and wipe down the tables. It turned my stomach and I through my ice cream away. Everyone else ate their ice creams. After seeing the bathroom I couldn't even eat mine.

General profile image

Debby - 98 d 11 h ago

1

I ordered my son a cake this past week. We requested blue frosting. We were given white. The whipped topping was off 1/4 of the cake. Not sure if I will order again. For the amount of money I paid, a simple request should have been granted. If there was an issue, a phone call should have been made.

General profile image

MICHELLE - 198 d 12 h ago

2

Hi, I am a frequent customer at your location on Utopia and Union Turnpike in Flushing, N.Y. This was the first time I had a very bad experience . Employee took down wrong order when I give specific instructions. When it was time to pick up my order 2 days after my order was placed, the cake wasn't what I expected to be

General profile image

Anonymous - 223 d 17 h ago

0

So I really wish I could post a picture. I recently bought a cake from Cold Stones and it will be my first and last never purchasing something like that from there. After picking up my cake I went to cut the cake and there was a inside out rubber glove inside my cake. INSIDE THE CAKE like how does that even I gave them a call they say OK we can fix it for you but but there was trying to tell me to come the next day but the birthday wasn't the next day it was that night. Then when I got there they just looked at me and couldn't explain how the glove got into cake worst experience ever will never buy another cake from Coldstone you never know what may end up in there

General profile image

Stew Golderg - 225 d 6 h ago

0

I guess seeing that Cold Stone Creamery is comprised of franchised locations, should I assume they don't have to follow Cold Stone's protocol.

I have frequented the store in Palm Harbor , FL. 34684. They are located on US 19 N.

My family preferably me frequent this location on an average of once a week without fail. I went there on Mon. 9/12/016 with a coupon my wife printed from our computer. The person who was waiting on me has waited on me numerous times. This time I was told that the coupon was not good. It did explicitly say where it could be used in microscopic letters. They put the code in and it didn't take. I asked if he could get in touch with the owner. It just so happened that the owner was in the back. The server came out and said the owner said no and I asked him if he told his boss that we are always there. He said he did but to the owner it didn't mean anything.

WELL it sure does for me and anyone else that feels that the owner should learn to run a business and the customer is always right. OR is it that corporate puts these coupons out to be accessed on the computer. Why the hell I wrote this was just to vent, because I don't believe that that they even look at the complaints only the good comments.

General profile image

charlie - 238 d 16 h ago

Worked for ColdStone and the entire store seemed to be ran by highschool kids. The boss was never there, just posted lots of notes and rules on the wall. Also, I'm not quite sure how they passed health inspections due to yhe fact that behind the Cold Stone was covered in toppings and fudge and sticky ice cream like it had never been cleaned and the back had sticky ice cream and chocolate stick all over the floor. Also was uncomfortable with the way that they do not use gloves while mixing ice cream. That seems very unsanitary. Also had to wait a long time for paystubs. I do not recommend this job to anyone with even the slightest of kitchen experience.

General profile image

Mardie - 246 d 5 h ago

0

Bought at overpriced cake which had absolutely no raspberry pure is to come with it but also we found three hairs in the cake when I called and spoke to the manager her response was that I would need to bring the cake in what he give me a refund I am formed her I live 25 minutes away as it is inconvenient to drive a cake and 90 weather back to the store she said that was store policy and nothing to be done. I find it highly disappointing and will never shop at cold Stone again

General profile image

joann - 2 y ago

0

overpriced and overrated. customer service is non existent. i filed a complaint with the corporate headquarters and the employee form the store that i filed on called me at home to ask me to retract my complaint so she did not loose her job, she continues to call my home phone no. i have made corporate hq. aware and they apparently have done nothing about it, she continues to call me. very overpriced and overrated.

General profile image

Alan - 2 y 69 d ago

0

Store 391 Sunday 2/15/2015 I was in line for 20 minutes with my family the employee said he quit told all customers to leave he was locking the door we left in shock as did about six other customers are you aware

From Alan Davis (hidden) Newport news VA

General profile image

Robert Bruce - 2 y 69 d ago

0

Same problem

Other Reviews & Comments

Enterprise Holdings, Inc.
To cool I rented a SUV from a Indiana branch the truck was full of  ... 

Greyhound Lines, Inc.
Baani Dials The driver just got off the bus and my son is due to be her ... 

Domino's Pizza, Inc.
MHOW? Owner fought w/my Husband saying 120 minute delivery was du ... 

Dollar General
Reese So I contacted what I thought was a corporate office for no ... 

AT&T
Disappointed I set my appointment to get internet installed, then I need ... 

Fox News Network, LLC
Katie If you allow these liberal IDIOTS to run off Hannity, that  ... 

Church's Chicken
Carolyn Standefer I was very disappointed today when I ordered your butterfly ... 

Netflix
Karen Netflix is irresponsible for sharing "13 Reasons Why&q ... 

Lg Electronics USA
Sadly disappointed. My refrigerator is within the parts warranty. It has the sa ... 

McDonald's Corporation
Judy b. I stopped by mcdonalds in warrior al. Tonight. Employees la ... 

Spirit Airlines
Michelle Fisler We were stranded too. Family of 4. Came wirh a group of 8.  ... 

Dish Network
PISSED OFF!!! JR....be glad you didn't switch and give them your SSN. I'm ... 

Jo-Ann Stores, Inc.
Anonymous Manager Judy at New Braunfels,TX store is extremely unprofe ... 

Autozone
Archer Mr. Rhodes,

P F Changs China Bistro Inc
Javileo Given years of pleasant experience I never thought I would  ... 

Albertson's LLC
Anonymous The pharmacy in Emmett are being really slow they're always ... 

Forever 21
Beth I placed an order and had it expedited as it is a birthday  ... 

AppleBee's
Anonymous Kzm...judging some one without asking them if they had a ba ... 

The TJX Companies, Inc.
Anonymous If she worked for me she would've been fired with that kind ... 

Outback Steakhouse
Shekeyda My experience was very horrible just messed my whole entire ... 

Rooms To Go
Anonymous Cheap shit furniture! It will fall apart in no time st all. ... 

The Hearst Corporation
Patrick & Billie McKenzie SETTLE THE DISPUTE WITH DISH NOW! We have contacted you sev ... 

Cox Communications, Inc.
Anonymous My name is Jennifer. Ray. I would like. Somebody to contact ... 

Public Storage
Moonpie Moonpie

Circle K Stores Inc
BILL HI

Allen Canning Co
Vickie from Indiana I bought a can of Freshlike Selects Sweet Peas & Onions ... 

Petco
Anonymous the above number bis fucking fake nobody answers the phone  ... 

Costco
Gregg Get rid of CitiBank Visa. On 4/17/17 Citibank called us to  ... 

Cheddars
kaiserdr Last year my family visited the Cheddar's in Wheeling, WV,  ... 

USAA
Anonymous poor loan service, all discrepancies had been disputed usin ... 

American Airlines
Anonymous AGREED

Groupon, Inc.
Joanna Pilibosian Your customer service SUCKS! Your app should be seamless ac ... 

Birch Communications
BIGGEST SCAM COMPANY, I'VE COME ACROSS SCAM SCAM, AVOID THIS COMPANY. They take phone number witho ... 

Panasonic
Anonymous Your Panasonic phone tech service NEVER HELPS. i am an elde ... 

Amazon
AJ Terrible company. I never authorized, but they keep chargin ... 

T-Mobile USA, Inc.
Anonymous Have been a good paying customer for almost 15 years. Not g ... 

Barnes & Noble
Mark why does an internet search for a replacement charging/data ... 

J. C. Penney Corporation, Inc.
Blaze I can top all of these. I went to JC Penney at Galleria Mal ... 

United Healthcare Insurance Company
Misha BUNCH OF CRIMINALS!!! CANNOT SEND MEDICAL CARD FOR INSURANC ... 

Allstate Insurance
Eric hey Answer good morning Sarge body names Eric a Salinas I've ha ... 

Nordstrom, Inc.
Muddy Jeans Muddy Jeans. Granted they are silly, but the more we talk a ... 

Taco Bell Corp.
Taco Bell at cypress wood and 45 is a piece of shit and ran by an unprofessional hoe name Crystal she is childish unprofessional and need to be fired like yesterday she stated that she will whoop my fat ass after over hearing a conversation that was not directed to her which in my opinion is unprofessional of a manager and does not look good on any restaurant with paying customers Paying customer

Pep Boys
EDUARDO SANTOYA RJ worse company in the world

Petsmart
Tiggy's Mom I was at a Massachusetts location that i go to on a regular ... 

Windstream Corp
Sour taste in SC Windstream has the worst customer service, I have had to de ... 

ADT Security Services, Inc
Anonymous ADT IS THE WORST BILLING EXPERIENCE EVER. THEY NEED TO GET  ... 

Food Network
SusanL Guy Fieri's use of the adjective "gangster" to de ... 

Rent a Center
passed customer in cslifornis I have been a customer for 20 + years. I have spent several ... 

Pulte Homes Corp
pissed at pulte completely dissatisfied. pulte lies and lies and lies again ... 

Cricket Communications, Inc.
Bate and Switch Worst experience ever!!!!!!!! Was shopping online to decide ... 

Placeholder advertisement