Information, reviews and public commentary for US companies

 

Cold Stone Creamery Inc

Rating
0.375
Web
www.coldstonecreamery.com
Address
9311 E Via DE Ventura
Scottsdale, AZ
85258-3423
County
Maricopa
Contact
Doug Ducey
Role
CEO
Phone
(480) 362-4800
Fax
(480) 348-1718
Annual Sales Est
$135,000,000
Employees
250
SIC Code
5812
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Debby - 32 d 18 h ago

1

I ordered my son a cake this past week. We requested blue frosting. We were given white. The whipped topping was off 1/4 of the cake. Not sure if I will order again. For the amount of money I paid, a simple request should have been granted. If there was an issue, a phone call should have been made.

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MICHELLE - 132 d 18 h ago

2

Hi, I am a frequent customer at your location on Utopia and Union Turnpike in Flushing, N.Y. This was the first time I had a very bad experience . Employee took down wrong order when I give specific instructions. When it was time to pick up my order 2 days after my order was placed, the cake wasn't what I expected to be

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Anonymous - 158 d ago

0

So I really wish I could post a picture. I recently bought a cake from Cold Stones and it will be my first and last never purchasing something like that from there. After picking up my cake I went to cut the cake and there was a inside out rubber glove inside my cake. INSIDE THE CAKE like how does that even I gave them a call they say OK we can fix it for you but but there was trying to tell me to come the next day but the birthday wasn't the next day it was that night. Then when I got there they just looked at me and couldn't explain how the glove got into cake worst experience ever will never buy another cake from Coldstone you never know what may end up in there

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Stew Golderg - 159 d 12 h ago

0

I guess seeing that Cold Stone Creamery is comprised of franchised locations, should I assume they don't have to follow Cold Stone's protocol.

I have frequented the store in Palm Harbor , FL. 34684. They are located on US 19 N.

My family preferably me frequent this location on an average of once a week without fail. I went there on Mon. 9/12/016 with a coupon my wife printed from our computer. The person who was waiting on me has waited on me numerous times. This time I was told that the coupon was not good. It did explicitly say where it could be used in microscopic letters. They put the code in and it didn't take. I asked if he could get in touch with the owner. It just so happened that the owner was in the back. The server came out and said the owner said no and I asked him if he told his boss that we are always there. He said he did but to the owner it didn't mean anything.

WELL it sure does for me and anyone else that feels that the owner should learn to run a business and the customer is always right. OR is it that corporate puts these coupons out to be accessed on the computer. Why the hell I wrote this was just to vent, because I don't believe that that they even look at the complaints only the good comments.

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charlie - 173 d ago

Worked for ColdStone and the entire store seemed to be ran by highschool kids. The boss was never there, just posted lots of notes and rules on the wall. Also, I'm not quite sure how they passed health inspections due to yhe fact that behind the Cold Stone was covered in toppings and fudge and sticky ice cream like it had never been cleaned and the back had sticky ice cream and chocolate stick all over the floor. Also was uncomfortable with the way that they do not use gloves while mixing ice cream. That seems very unsanitary. Also had to wait a long time for paystubs. I do not recommend this job to anyone with even the slightest of kitchen experience.

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Mardie - 180 d 11 h ago

0

Bought at overpriced cake which had absolutely no raspberry pure is to come with it but also we found three hairs in the cake when I called and spoke to the manager her response was that I would need to bring the cake in what he give me a refund I am formed her I live 25 minutes away as it is inconvenient to drive a cake and 90 weather back to the store she said that was store policy and nothing to be done. I find it highly disappointing and will never shop at cold Stone again

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joann - 2 y ago

0

overpriced and overrated. customer service is non existent. i filed a complaint with the corporate headquarters and the employee form the store that i filed on called me at home to ask me to retract my complaint so she did not loose her job, she continues to call my home phone no. i have made corporate hq. aware and they apparently have done nothing about it, she continues to call me. very overpriced and overrated.

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Alan - 2 y ago

0

Store 391 Sunday 2/15/2015 I was in line for 20 minutes with my family the employee said he quit told all customers to leave he was locking the door we left in shock as did about six other customers are you aware

From Alan Davis (hidden) Newport news VA

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Robert Bruce - 2 y ago

0

Same problem

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