Information, reviews and public commentary for US companies

 

Comcast Cable Communications, LLC

Rating
0.916667
Web
http://www.comcast.com
Related
Xfinity
Address
1701 John F. Kennedy Blvd.
Philadelphia, PA
19103
Contact
Neil Smit
Role
President
Phone
(215) 665-1700
Fax
(215) 981-7790
Employees
15,000
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Shane R Lankford - 4 d 8 h ago

5

I talked to Robert H I P in billing finally got someone to take care of bad service. He did a great job most commend him.

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Anonymous - 8 d 7 h ago

If you are a sports fan - as of today several providers will NOT provide the upcoming ACC network channel, please call your provider and demand it. For example Comcast, DISH are not, so far, providing it.

Those that are going to provide include:

"As of today though ACC Network has announced that DIRECTV, Google Fiber, Hulu Live TV, Layer3 TV, Optimum, PlayStation Vue, Suddenlink, and Verizon Fios will carry the ACC Network".

So unless you would like to keep watching SEC football in the Fall and Duke basketball in the winter, (despite us winning the championship), please call, email your provider.

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Stacy ferris - 100 d 8 h ago

0

Comcast is double dipping. My HOA covers some service of Comcast. I also pay Comcast for those service my HOA covers. I have called numerous times have 2 tickets open a 1400.00 credit as per one customer service representative coming to me for over payment. But I can't seem to receive my credit or have a supervisor call me back. I have Ben on hold a few times waiting for supervisor but nobody calls. When I was able to speak to James a supervisor in Florida and he guaranteed a call back within 24-48 hours personally he did not ever call.

Please advise

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Michael - 104 d 5 h ago

0

COMCAST has been out 2-3 times system for TV Cable still going out when windy here in Evanston, IL

All I get when I call is " we are very sorry" this will not do any longer

I pay for service and you are not providing!

TV now say call again with problem and am on "hold" with customer service for 22 minutes to report an "ACC" issue on my blank screen with your phone number to call

I have a contract ( 10 more months to go), I pay-- YET you are not providing what I pay for!

Any lawyers want a slam dunk case with me as lead?

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George - 173 d 2 h ago

0

Just like everyone says comcast is money grabbing company, they even grab the money that doesn't belong to them. On January 26, 2019 my service suddenly cut off so I called comcast to find out what has happened. Comcast agent inform me that due to a none payment my service was cut off, after arguing with her and trying to explain to her that payment was made she did not budge and told me to make a payment "right now" so my service could be turned back on. Original payment was $310.00 and I had to make another $310.00 payment with my credit card Just as I give her my credit card number, service suddenly came back on and text message on my cell phone was from comcast and they were telling me that outage was over and service was back on. Since past Monday I am trying to get may second payment of $310.00 back from comcast, they telling me that amount will be credited to my account or it will take four plus weeks to refund my money. If it is possible at all stay away from comcast. I did file a complaint with CPUC and in process of writing a complaint letter to their headquarters.

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Elizabeth - 105 d 6 h ago

0

I think it may be better to contact Consumer Affairs, BBB, and possible local news station that deals with consumer problems

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Prior applicant. - 116 d 9 h ago

0

I interviewed for an HR Manager position with Comcast. This was the most unprofessional company . I participated in two phone interviews which were atleast an 45 minutes each then drove to a third in person interview that was another hour. After not hearing back from them I tried reaching out twice without a response. A few more weeks past so I called the Recruiter. It was like she accidentally answered the phone. She then told me they went with someone else. A no was not the issue. I used my time and resources to interview and they could not be considerate enough to send me an email update. Any applicant that spends time interviewing deserves a simple email stating they were not selected. Its inconsiderate and unprofessional. I would never associate with this company in any type of way based on my experience.

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For future reference - 116 d 9 h ago

At least is 2 words and its should be it's.

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DENNIS AGAIN - 129 d 8 h ago

0

THE STORM IS COMING,I'M GOING TO LEARN ALL ABOUT STREAMING. AND SAVE A WHOLE LOT OF MONEY! STREAMING STORM, HOW DO YOU LIKE EM APPLES. OVER AND OUT!

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DENNIS - 129 d 9 h ago

0

IT'S NO LONGER XFINITY GAME, TOO MUCH COMPETITION ! YOU HAVE TO SAY WHAT YOU MEAN , AND MEAN WHAT YOU SAY! THERE IS A LACK OF DECORUM. NOT COMPETITIVE WITH AT&T. AND OTHER APPS. WAKE UP XFINITY , YOUR NOT THE ONLY KID ON THE BLOCK! WE HAVE LOTS OF KIDS NOW. $500.00 GIFT CARD FROM AT&T.

TAKES MY TV-INTERNET , AND PHONE TO $95.00 BUCK'S A MONTH, IT'S . UVERSE 300.

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GINA LOCKHART - 134 d 9 h ago

0

I'M FUCKING PISSED TO THE MAX I HAVE WAITED SINCE 01/17/2019 FOR CABLE. I WAS TOLD THAT IT WOULD TAKE 14 DAYS FOR COMCAST TO LAY THE UNDERGROUND WIRES. WHEN THEY COMPLETED THE FUCKING JOB ON 02/28/2019 I WAS TOLD IT WAS OK TO SCHEDULE THE INSTALL. I SCHEDULED THE INSTALL FOR 03/01/2019 TO FIND OUT THAT THEY LAYED THE FUCKING WIRES ON THE WRONG HOUSE!! I WAS TOLD ON 03/01/2019 THAT IT WOULD TAKE 3 DAYS FOR THEM TO COME BACK OUT AND FIX THE PROBLEM TODAY IS 03/11/2019 AND NO ONE HAS BEEN TO MY FUCKING HOUSE OR CALLED TO FOLLOW UP!! MIND YOU I CALLED THE CORPORATE OFFICE TO COMPLAIN AND WAS GIVEN A CASE MANAGER LOUISE I HAVE CALLED HER ALMOST EVERYDAY TO FOLLOW UP AND SHE HAS NO ANSWER WHY THE FUCK AM I EVEN CALLING CORPORATE IF THERE IS NOTHING THEY CAN DO BECAUSE THEY ARE NOT IN THE FIELD!! SO I'M CONFUSED ON WHO THE FUCK IS DOING SOMETHING FOR MY

Flagged for review. 
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claudia A Logan - 146 d 12 h ago

I am about to file a complaint with the FCC for failure to provide services. We are in the middle of a historic testimony which I am unable to watch because of poor internet service that we have repeatedly complained about.

Perhaps Comcast would like to restructure their billing methods so that customers only have to pay for the services they actually receive.

Comcast: Today is not the time you want to be remembered for cutting people off from the most important newsday in recent history

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Unsatisfied Custome - 166 d 11 h ago

0

I opened a mobile account in December and wanted an iPhone 7 which was on display at the store. After waiting nearly an hour for an available salesman on a Thursday night, they told me they're out of stock and to come back on Saturday and they'll have more. I came back Saturday, and before putting my name in line I asked if they have iPhone 7s and they said yes. I waited an hour for a salesman, only to be told they're out of stock. They checked all surrounding stores and said they're all out of stock, then it gets worse - after 10 minutes of looking they said they're no longer selling iPhone 7s. Despite the fact they have it on display. I spoke with the manager in her office and she said she would give me a $120 credit, and I would see it on my first bill. My first bill arrived in January and there was no credit. I called customer service, several times, about 2 hours worth of phone calls, only to be told there is no credit nor any notes by the manager at all. The store has no direct phone number, so I had to go back into the store and speak to the manager. She applied a credit and said I should see it in 2 days and she would call me to confirm. A week went by with no phone call, nor any credit to my account. I called customer service and got passed around several times, only to finally be told there was no credit nor any notes by the manager. I had to then go back to the store and speak to the manager once again. She said she was off work the day her credit request came through and it rejected since she wasn't at work to approve, so she put in yet another credit. This was on a Friday night, and she advised I should see it Sunday in my account. Nothing Sunday, nothing Monday. On Tuesday I email her asking to please advise (she gave me her business card, no number just an email). No response. On Wednesday I sent a 2nd follow-up, no response. On Thursday I sent a 3rd follow-up, no response. Needless to say, I will need to visit the store once again to follow-up.

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Linda Durant - 168 d 4 h ago

0

We are experiencing the worst customer service EVER! Have had no TV for 4 days, have contacted comcast multiple times without doing a damn bit of good. Every one of the non english speaking people have put us through the same exercises with the DVR modem and all to no avail. Multiple phone calls later to get service, a text was sent to the cell phone of someone who is hard of hearing. We were not made aware that we needed to respond to a text message within a 30 minute time frame so our appointment was moved to the next day, making it 5 days without TV. Three different people have told us three different things were wrong! Really?? Get someone here to take care of the problem that we pay extra every month for! Lets get some credit for the days without the service we pay for!! You used to be better..........I wouldn't give a plug nickel in todays world! Horrible, horrible, horrible service!

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Stan - 203 d 10 h ago

0

Stop send me the F_______ pop up ads that interrupt what I am doing and hijacks my service. I am so pissed off that I am currently looking for another service company. As I can read from below comments, there are many like me who are equally pissed off.

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Anonymous - 171 d 4 h ago

0

Stan yes I am pissed to a lot of other people to .

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DIANE M TITUS - 171 d 5 h ago

1

Diane M Titus

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G. - 183 d 10 h ago

0

Stop sending these emails or I'm calling the fcc

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D. L. - 188 d 13 h ago

0

Internet service failure. Called Asian call center. No service available for extended time of more than 5 hours. January 13, 2019 Offered me a $5.58 credit which is unacceptable, and does not consider the fact I was unable to use the Internet for an extended period of time This is not an acceptable recompense for no service. No advance notice of outage. Per Victor of the Asian Call Center this was a planned Internet Outage. The Internet Outage disabled voice commands for X1 services. I discussed with supervisor Victor from Asian call center, and I stated that a five dollar refund is not acceptable for an extended period of time the Internet was not operating. Comcast has increased my bill by $50 in the last few months, yet fails to deliver service. I have had several service complaints with Comcast, including the installation of four (4) modem/routers since November, 2017. I filed a BBB complaint earlier this year. Comcast refused to address the particular and specific complaints, as noted by BBB. I want to be compensated for inconvenience experienced by the Internet Outage as described. Five dollars is not an adequate amount to refund for an Internet Outage that lasted several hours.

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P O - 197 d 7 h ago

Technicians Who Lie

I had a tech at my home on 12/28/2018

He did some repairs and proceeded to tell me there would be no $60 charge

Well guess what my bill came and there was a charge

Shocking .... right

When I called to get an adjustment .... I was told NO...they didn't believe me.... after all I'm only the customer

Next stop Sling TV

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T. - 200 d 4 h ago

2

Stop with the price hikes

Really disliking Comcast when you just started

Improving service options and benefits like Netflix

Moved and got a good package

Don't like the $50 add on fees.

Now you raise the box/adapter fee

For me $4 increase

Adds to fees and taxes to bill

Now $57+ in add ons January 2019 bill

Not happy

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Pissed off - 205 d 15 h ago

This company keeps hijacking my web pages, please cease and desist

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PG - 207 d 14 h ago

PLEASE stop the promotion pop-up once anyone has tried to delete it! I cannot read the news online because the pop-up freezes the page and then comes back each time I close it or, in frustration, turn off my iPad. INFURIATING.

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Destiny - 222 d 11 h ago

Unfortunately I have no other option except Comcast!!!!!!!! I have had and only wanted internet service and for a year I've gone over my data capping at $200mo for overage usage, and every month I've either called to get another plan offering unlimited usage or tech support!!! Every time I call in they explain my bill advising its so high because of my overage stating that they don't have a solution and no other plans that would accommodate me except to have everyone turn off WiFi when they enter the home! Finally after being on the phone for an hr once again discussing this outrageous bill and a rep trying to up sale me into a promo package with unlimited data and cable and me declining it she acts like she's going to transfer me to tech support because I'm having an issue connecting to the internet... She then returns to the line to offer an "Unlimited al la carte internet service!" This is a joke right??? After a year of horrible service, and me complaining about this ridiculous bill every month, numerous requests for an unlimited internet service, and data overages, NO ONE OFFERED ME THIS PLAN???? Horrible customer service with language barriers and no resolution unless you've paid high rates for a year! WOW thanks Comcast!

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G. - 226 d 8 h ago

3

Stop sending these promotion pop ups . I cannot stand it anymore.

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