I'm tired of being lied to by reps that I speak to regarding what I'm suppose to get for my internet and cable services. I later find out that I've been over charged and then I get the run around when I try to get answers. I was told that my service would be $119.99 for the preferred Triple Play including Starz. I come to find out that I have been charged more that $250.00 for services. I asked the agent to link me to the retention department and he said he was the retention department and became combative and refused to refer me to someone else until I became very matter of fact with him. (Jason K80) Comcast is not living up to their promise of providing customers quality service and ripping people off. I would like someone to call me back asap.
We had multiple visits from Comcast Service to repair problems we were having with our TV. One of your service agents, Mike Rogers, out of Plymouth Meeting, Pa office was so kind and helpful that we had to write to you and let you know how impressed we are with this young man. He couldn't do enough to make us glad we use Comcast as a provider. Just wanted you to know that you are fortunate to have him in your employ.
What I thought was a simple request to arrange for a service person come to my house to replace some security device batteries resulted in a 42 minute phone call involving 3 employees and no result.
Each hand off to a new employee involved starting all over again with what I wanted. Each time I waited while they kept putting me on hold and coming back every few minutes asking for more time. I'm your ideal customer with cable, phone, internet, and home security. You can't possibly be proud of your company when it provides this level of service. I can only hope that someone in your corporate office reads this and contacts me directly and soon.
WELL ME AND MY MOM HAD COMCAST AND YOU KNOW THE STUPID DEAL ABOUT THE INTERNET BECAUSE UPGRADE THEN THE INTERNET LIGHT KEEPED BLINKING SO IT'S BEEN SO SLUGISHLY SLOW AND WATE !!!!! THE BILLING 2 MOS AHED SO LIKE 105.90 TO 206.69
SO F WITH COMCAST.
Comcast has horrible service in Culpeper Va. Customer service is useless. On the phone for over an hour...no resolution. No call back. Completely incompetent. Switching back to Verizon.
I DID NOT KNOW I NEEDED A BOX FOR EVERY TELEVISION IN MY HOME.(NO ONE TOLD ME) I NEVER HAD THAT BEFORE . SO I ORDERED TWO BOXES THEY CAME WITH A CONNECTOR OF SOME SORT SOME WIRES. I AM AN 80 YEAR WOMEN WITH A BLIND HUSBAND WHO IS 85 (BOTH WITH ARTHRITIS) HOW ARE WE ABLE TO DO THIS CONNECTION? I WAS TOLD BY SOMEONE THAT IT WOULD COST ME $79.00, FOR A TECH TO COME OUT. CHANGE IS A GOOD THING BUT CHANGE HERE HAS NOT HELPED US. PLEASE IS THERE SOMEONE IN THIS COMPANY CAN HELP US? AND GET IT RIGHT! I'M WAITING, TRYING TO BE PATIENT.
ON DECEMBER 22,2016 I HAD XFINITY INSTALLED INTO MY HOME. I AND MY HUSBAND ARE SEASONED SENIORS 85 AND 80 NEITHER BEING TECHNOLOGY SAVOY. IT IS MY UNDERSTANDING WHEN A TECH COME INTO YOUR HOME EVERYTHING THAT WAS WORKING WHEN THEY ARRIVED SHOULD BE WORKING WHEN THEY LEAVE. WELL THAT IS NOT THE CASE HERE, I HAVE TWO TELEVISIONS THAT ARE NOT WORKING. AND THE BOX WITH THE DVR IS IN IS HUMMING LIKE A VERY OLD SEWING MACHINE.THE. I AM SO SORRY I SWITCHED. REASON BEING I WENT TO TARGET TO GET ME AN AARP PHONE YOUR REP. WAS THERE SHOWED ME HOW I COULD SAVE SO MUCH MONEY WITH A TWO YEAR CONTRACT. BRIAN HAMILL. I MUST ADMIT THE STORY SOUNDED SO GOOD. THIS HAPPENS TO SENIORS WHO TRY TO SAVE A DOLLAR OR TWO.THAT'S HOW THEY GET US! HOWEVER, THEY DON'T TELL YOU WHAT THE ULTIMATE COST WILL BE! MY BILL IS NOW $240+. AND I HAVE TO HAVE BOXES EVERYWHERE. NEVER HAD BOXES BEFORE. MY PHONE NUMBER CHANGED (TEMPORARY) MY HUSBAND IS BLIND WHEN HE TURNS ON HIS TV IT HAS TO BE PROGRAMED (INPUT) BECAUSE HE CAN'T SEE HOW TO DO THAT. IT'S SO FRUSTRATING FOR HIM AND ME BECAUSE I HAVE TO COME AND DO IT FOR HIM. THE TECH LEFT MY TILE IN THE CEILING OUT, WIRE ALL ON THE FLOOR.(AGAIN WE ARE SENIORS) MY DAUGHTER WOULD NOT LET ME IN THE BASEMENT BECAUSE I MIGHT TRIP. IF THAT IS NOT ENOUGH HERE IS THE KILLER WE WERE NOT SHOWN HOW DO DO ALL THE TV'S THE ONE IN MY ROOM WOULD NOT WORK THE FIRST NIGHT. HE DID COME BACK AND FIX THAT.THIS HAS BEEN A NIGHT- MARE .
I had problems over the holiday weekend, no help, thanks. Called corporate office, see what happens
I live in Florida. My community pays Comcast for every home to have 2 T.V.s. I recently had a problem with the small adapter on the second T.V.; it would not receive a signal. A serviceman came and replaced the faulty adapter and fixed the wire mess left by the previous serviceman. I am NOT supposed to be charged at all for the faulty equipment or monthly service. Actually, I am supposed to be given a $20 credit for the loss of service. Here's how it went when I tried to correct a $7.26 bill, and understand what the whole charge was for since the adapter is only $2.99:
First spoke with Residential - Referred to Bulk-Referred back to Residential. Tried online chat and referred back to Bulk; given a phone number that services Calif. not Florida. I believe that these employees treat people poorly and in a circular manner because they can, and are apathetic. Can't seem to resolve these charges, again, my community pays for my service. I am not the only one here who has these horrendous experiences with the Comcast employees. They ought to read their own Code of Conduct and be totally ashamed!
Hi I,m one of your customer , I should have Starz as one of my channel have not had it agent 217, in the Mobile,Al office could not get it on after keeping me on the phone for more than an hour, could not did not let me speak with Supervisor, told me the supervisor, was so over loaded now I value your service but not when its not working because that do not help me at all sitting here with my TV, off for snother hour for something that should have already been taking care of I understand I m only one perdon but wht if you get 50! Like me? This is no way to conduct a business as you well know so where to from here, what,llbwe do about me being chargef and can,t see my TV I sure the agent know she,ll be paid but what about my service??? One unhappy customer Mr. John Thompson