Comcast has horrible service in Culpeper Va. Customer service is useless. On the phone for over an hour...no resolution. No call back. Completely incompetent. Switching back to Verizon.
I DID NOT KNOW I NEEDED A BOX FOR EVERY TELEVISION IN MY HOME.(NO ONE TOLD ME) I NEVER HAD THAT BEFORE . SO I ORDERED TWO BOXES THEY CAME WITH A CONNECTOR OF SOME SORT SOME WIRES. I AM AN 80 YEAR WOMEN WITH A BLIND HUSBAND WHO IS 85 (BOTH WITH ARTHRITIS) HOW ARE WE ABLE TO DO THIS CONNECTION? I WAS TOLD BY SOMEONE THAT IT WOULD COST ME $79.00, FOR A TECH TO COME OUT. CHANGE IS A GOOD THING BUT CHANGE HERE HAS NOT HELPED US. PLEASE IS THERE SOMEONE IN THIS COMPANY CAN HELP US? AND GET IT RIGHT! I'M WAITING, TRYING TO BE PATIENT.
ON DECEMBER 22,2016 I HAD XFINITY INSTALLED INTO MY HOME. I AND MY HUSBAND ARE SEASONED SENIORS 85 AND 80 NEITHER BEING TECHNOLOGY SAVOY. IT IS MY UNDERSTANDING WHEN A TECH COME INTO YOUR HOME EVERYTHING THAT WAS WORKING WHEN THEY ARRIVED SHOULD BE WORKING WHEN THEY LEAVE. WELL THAT IS NOT THE CASE HERE, I HAVE TWO TELEVISIONS THAT ARE NOT WORKING. AND THE BOX WITH THE DVR IS IN IS HUMMING LIKE A VERY OLD SEWING MACHINE.THE. I AM SO SORRY I SWITCHED. REASON BEING I WENT TO TARGET TO GET ME AN AARP PHONE YOUR REP. WAS THERE SHOWED ME HOW I COULD SAVE SO MUCH MONEY WITH A TWO YEAR CONTRACT. BRIAN HAMILL. I MUST ADMIT THE STORY SOUNDED SO GOOD. THIS HAPPENS TO SENIORS WHO TRY TO SAVE A DOLLAR OR TWO.THAT'S HOW THEY GET US! HOWEVER, THEY DON'T TELL YOU WHAT THE ULTIMATE COST WILL BE! MY BILL IS NOW $240+. AND I HAVE TO HAVE BOXES EVERYWHERE. NEVER HAD BOXES BEFORE. MY PHONE NUMBER CHANGED (TEMPORARY) MY HUSBAND IS BLIND WHEN HE TURNS ON HIS TV IT HAS TO BE PROGRAMED (INPUT) BECAUSE HE CAN'T SEE HOW TO DO THAT. IT'S SO FRUSTRATING FOR HIM AND ME BECAUSE I HAVE TO COME AND DO IT FOR HIM. THE TECH LEFT MY TILE IN THE CEILING OUT, WIRE ALL ON THE FLOOR.(AGAIN WE ARE SENIORS) MY DAUGHTER WOULD NOT LET ME IN THE BASEMENT BECAUSE I MIGHT TRIP. IF THAT IS NOT ENOUGH HERE IS THE KILLER WE WERE NOT SHOWN HOW DO DO ALL THE TV'S THE ONE IN MY ROOM WOULD NOT WORK THE FIRST NIGHT. HE DID COME BACK AND FIX THAT.THIS HAS BEEN A NIGHT- MARE .
I had problems over the holiday weekend, no help, thanks. Called corporate office, see what happens
I live in Florida. My community pays Comcast for every home to have 2 T.V.s. I recently had a problem with the small adapter on the second T.V.; it would not receive a signal. A serviceman came and replaced the faulty adapter and fixed the wire mess left by the previous serviceman. I am NOT supposed to be charged at all for the faulty equipment or monthly service. Actually, I am supposed to be given a $20 credit for the loss of service. Here's how it went when I tried to correct a $7.26 bill, and understand what the whole charge was for since the adapter is only $2.99:
First spoke with Residential - Referred to Bulk-Referred back to Residential. Tried online chat and referred back to Bulk; given a phone number that services Calif. not Florida. I believe that these employees treat people poorly and in a circular manner because they can, and are apathetic. Can't seem to resolve these charges, again, my community pays for my service. I am not the only one here who has these horrendous experiences with the Comcast employees. They ought to read their own Code of Conduct and be totally ashamed!
Hi I,m one of your customer , I should have Starz as one of my channel have not had it agent 217, in the Mobile,Al office could not get it on after keeping me on the phone for more than an hour, could not did not let me speak with Supervisor, told me the supervisor, was so over loaded now I value your service but not when its not working because that do not help me at all sitting here with my TV, off for snother hour for something that should have already been taking care of I understand I m only one perdon but wht if you get 50! Like me? This is no way to conduct a business as you well know so where to from here, what,llbwe do about me being chargef and can,t see my TV I sure the agent know she,ll be paid but what about my service??? One unhappy customer Mr. John Thompson