I live in Florida. My community pays Comcast for every home to have 2 T.V.s. I recently had a problem with the small adapter on the second T.V.; it would not receive a signal. A serviceman came and replaced the faulty adapter and fixed the wire mess left by the previous serviceman. I am NOT supposed to be charged at all for the faulty equipment or monthly service. Actually, I am supposed to be given a $20 credit for the loss of service. Here's how it went when I tried to correct a $7.26 bill, and understand what the whole charge was for since the adapter is only $2.99:
First spoke with Residential - Referred to Bulk-Referred back to Residential. Tried online chat and referred back to Bulk; given a phone number that services Calif. not Florida. I believe that these employees treat people poorly and in a circular manner because they can, and are apathetic. Can't seem to resolve these charges, again, my community pays for my service. I am not the only one here who has these horrendous experiences with the Comcast employees. They ought to read their own Code of Conduct and be totally ashamed!
Hi I,m one of your customer , I should have Starz as one of my channel have not had it agent 217, in the Mobile,Al office could not get it on after keeping me on the phone for more than an hour, could not did not let me speak with Supervisor, told me the supervisor, was so over loaded now I value your service but not when its not working because that do not help me at all sitting here with my TV, off for snother hour for something that should have already been taking care of I understand I m only one perdon but wht if you get 50! Like me? This is no way to conduct a business as you well know so where to from here, what,llbwe do about me being chargef and can,t see my TV I sure the agent know she,ll be paid but what about my service??? One unhappy customer Mr. John Thompson