Information, reviews and public commentary for US companies

 

Comcast Cable Communications, LLC

Rating
1.454545
Web
http://www.comcast.com
Related
Xfinity
Address
1701 John F. Kennedy Blvd.
Philadelphia, PA
19103
Contact
Neil Smit
Role
President
Phone
(215) 665-1700
Fax
(215) 981-7790
Employees
15,000
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Tural - 2 d 12 h ago

5

hi my name is Tural from Azerbijan. My iphone get blocked and need to configure by Comcast Cable Communication LLC. could you please help to me with this issue?

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chuck - 13 d 19 h ago

0

I was offered a $1000 gift if I selected the right box, which I did. I was instructed tom go to the next page which turned out to blank./ Going back to page showing the winning "box" left me with no contact at all, hence this email to see if this was spam or fraud.

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Ann - 20 d 19 h ago

4

I purchased new service/new phone from Comcast Xfinity on August 9, 2018. After trying, unsuccessfully, to like the LG phone I purchased, I found myself getting more and more upset and sorry I did not stick with a Samsung that I previously owned and had service through Verizon. The sales agent persuaded us to purchase 2 LGs so we thought we would try them. After many phone calls to LG factory and to Comcast Mobile, no one was able to really help us with this phone. Comcast Mobile just told us that they were not trained on the phones. So, who do we talk to to find out different features and how to operate this phone???? So, we called LG direct. No much help there either. I was familiar with the Samsung so I called to find out how to make the exchange. I was told by Comcast Mobile that I had 30 days when she changed it to 14 days. Well, it happened to have been 15 days so I called Corporate to find out if they could help me. I spoke with Mr. Miguel R. and he waived the $35.00 restocking charge but took away the VISA promotion which I was very disappointed in especially since I was moving up to a more expensive phone...not discontinuing my service. I am 77 years old and was not raised with all of this technology so I may not understand it as quickly as the younger generation. Through illness/doctor appmts, etc.,, I just was not able to make this change faster. I hope you are able to help me obtain a VISA promotion card as this did help me move from Verizon to Xfinity Mobile. Thank you for you understanding.ann

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Brandon D. - 22 d 15 h ago

0

Comcast fired a guy for using the "F" word but his supervisor is on film flipping his camera off. How does a black employee get fired for using the "F" word but white employees have used the term "Glory hole" in meetings and another sent and email using "WTF". Not to mention Tyrel Dawson allowing what a tech refers to as a whites only section. Independence Comcast is a negative representation of Comcast... butnits allowed! IMG_0148.PNG

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kevin - 47 d 13 h ago

1

comcast sucks anymore. we have hbo, showtime, cinamax, and stars. comcast rapes us for almost 400 dollars a month. when i surf the premium chanels all i find is 20-30 yr old programs. maybe they should change there name to tcm or mgm , maybe amc that i can get from standard cable but, maybe cable has outlived it's usefullness. it sure doesn't seem as if they even care that there service sucks and, there programing is weak

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Charles Hadden - 87 d 14 h ago

5

It's enough to say that you guys have treated me well but what's most important is you guys have to end up with FOX, please for the Civilized people in this country don't let A&T get them!

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Anonymous - 102 d 5 h ago

The police have called Comcast twice this week for them to come out to where I live and remove their cable that stretches across the roadway that is the only entrance to my driveway. The trash men won't cross it, the mail man won't cross it.....my service now cuts in and out. Who the hell can I call to get this damn cable off the ground and my service restored?

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jambalsuren - 110 d ago

1

i need my iphone remote managment username password

(hidden)

i am mongolian i am using this phone 1 buyed and suing

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RSmith, delaware - 121 d 5 h ago

0

How does my e-mail accounts get transferred to another persons account on the opposite side of the US?? Now I have been told that it will take 72 hours to get my e-mail back!

My personal information has been given to someone else. Thjs is unacceptable ! We have been loyal customers for 30 + years. No more recommendations for Comcast!

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Roiann - 131 d ago

0

I have been having issues with Comcast for 3 weeks now. With now resolutions. Other than we will call you back in 24 to 48 hours. I am the one who ends up calling them back. I keep being told I am the one who needs to pay more money to resolve the issues. I'm the one treated poorly. I am still responsible for service that I have not been able to use for 3 weeks I have asked for credit or compensation and the generosity was a whopping 15.00 credit. Wow spare me the humiliation save your 15 bucks.

This company is absolutely pathetic. Once this is all straight I will never do business with Comcast again. Especially never there cell phone service promise after promise is all it is.

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pete the burrito - 187 d ago

After 5 years i get this bill i owe them money. Doik! Never contacted me in 5 years!!!!!

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sick of Comcast Cable Communications - 188 d 6 h ago

0

50.247.88.233 this ip address is one of yours can you stop it hacking web sites all over the world

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Sheila P. - 202 d 16 h ago

5

Just wanted to write that your employer named Keri Martin did a fantastic job investigating my order. She was detailed, honest and patient. I understand she has a difficult job in "account fraud", but she remained diligent and called me within an hour. I am a happy Xfinity customer. Although, I don't have a tech coming until next Monday. It will be worth the wait.

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Frustrated - 221 d 24 h ago

0

I have had Comcast equipment - lines and amplifier laying on the ground of my backyard since October 10, 2017, a result of hurricane Irma. I have called the toll free number and was told they could not help me because I am not a subscriber. I have spoken at least a dozen linemen in the neighborhood and get response form, "call it in", to, "I'll make sure it's taken care of." The subscribers downline were reconnected with orange patch cables. But, to date, no activity on the equipment laying on the ground and my hedges. Can anyone suggest a way to legally get this equipment out of my yard and back on the pole?

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Crystal Moy - 236 d ago

Remember the movie "The Cable Guy"? How come they still feel threatening? It's probably because it will remain expensive, which is why I was stuck watching things on "YouTube."

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JC - 253 d 19 h ago

0

I'm tired of being lied to by reps that I speak to regarding what I'm suppose to get for my internet and cable services. I later find out that I've been over charged and then I get the run around when I try to get answers. I was told that my service would be $119.99 for the preferred Triple Play including Starz. I come to find out that I have been charged more that $250.00 for services. I asked the agent to link me to the retention department and he said he was the retention department and became combative and refused to refer me to someone else until I became very matter of fact with him. (Jason K80) Comcast is not living up to their promise of providing customers quality service and ripping people off. I would like someone to call me back asap.

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Joan and Jerry Lieberman - 257 d ago

5

We had multiple visits from Comcast Service to repair problems we were having with our TV. One of your service agents, Mike Rogers, out of Plymouth Meeting, Pa office was so kind and helpful that we had to write to you and let you know how impressed we are with this young man. He couldn't do enough to make us glad we use Comcast as a provider. Just wanted you to know that you are fortunate to have him in your employ.

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John - 276 d 15 h ago

0

What I thought was a simple request to arrange for a service person come to my house to replace some security device batteries resulted in a 42 minute phone call involving 3 employees and no result.

Each hand off to a new employee involved starting all over again with what I wanted. Each time I waited while they kept putting me on hold and coming back every few minutes asking for more time. I'm your ideal customer with cable, phone, internet, and home security. You can't possibly be proud of your company when it provides this level of service. I can only hope that someone in your corporate office reads this and contacts me directly and soon.

John Parry

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BRANDON LEISTER - 1 y 89 d ago

0

WELL ME AND MY MOM HAD COMCAST AND YOU KNOW THE STUPID DEAL ABOUT THE INTERNET BECAUSE UPGRADE THEN THE INTERNET LIGHT KEEPED BLINKING SO IT'S BEEN SO SLUGISHLY SLOW AND WATE !!!!! THE BILLING 2 MOS AHED SO LIKE 105.90 TO 206.69

SO F WITH COMCAST.

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Anonymous - 1 y 158 d ago

Comcast has horrible service in Culpeper Va. Customer service is useless. On the phone for over an hour...no resolution. No call back. Completely incompetent. Switching back to Verizon.

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MILDRED WRIGHT-MILLER - 1 y 250 d ago

0

I DID NOT KNOW I NEEDED A BOX FOR EVERY TELEVISION IN MY HOME.(NO ONE TOLD ME) I NEVER HAD THAT BEFORE . SO I ORDERED TWO BOXES THEY CAME WITH A CONNECTOR OF SOME SORT SOME WIRES. I AM AN 80 YEAR WOMEN WITH A BLIND HUSBAND WHO IS 85 (BOTH WITH ARTHRITIS) HOW ARE WE ABLE TO DO THIS CONNECTION? I WAS TOLD BY SOMEONE THAT IT WOULD COST ME $79.00, FOR A TECH TO COME OUT. CHANGE IS A GOOD THING BUT CHANGE HERE HAS NOT HELPED US. PLEASE IS THERE SOMEONE IN THIS COMPANY CAN HELP US? AND GET IT RIGHT! I'M WAITING, TRYING TO BE PATIENT.

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MILDRED WRIGHT-MILLER - 1 y 271 d ago

0

ON DECEMBER 22,2016 I HAD XFINITY INSTALLED INTO MY HOME. I AND MY HUSBAND ARE SEASONED SENIORS 85 AND 80 NEITHER BEING TECHNOLOGY SAVOY. IT IS MY UNDERSTANDING WHEN A TECH COME INTO YOUR HOME EVERYTHING THAT WAS WORKING WHEN THEY ARRIVED SHOULD BE WORKING WHEN THEY LEAVE. WELL THAT IS NOT THE CASE HERE, I HAVE TWO TELEVISIONS THAT ARE NOT WORKING. AND THE BOX WITH THE DVR IS IN IS HUMMING LIKE A VERY OLD SEWING MACHINE.THE. I AM SO SORRY I SWITCHED. REASON BEING I WENT TO TARGET TO GET ME AN AARP PHONE YOUR REP. WAS THERE SHOWED ME HOW I COULD SAVE SO MUCH MONEY WITH A TWO YEAR CONTRACT. BRIAN HAMILL. I MUST ADMIT THE STORY SOUNDED SO GOOD. THIS HAPPENS TO SENIORS WHO TRY TO SAVE A DOLLAR OR TWO.THAT'S HOW THEY GET US! HOWEVER, THEY DON'T TELL YOU WHAT THE ULTIMATE COST WILL BE! MY BILL IS NOW $240+. AND I HAVE TO HAVE BOXES EVERYWHERE. NEVER HAD BOXES BEFORE. MY PHONE NUMBER CHANGED (TEMPORARY) MY HUSBAND IS BLIND WHEN HE TURNS ON HIS TV IT HAS TO BE PROGRAMED (INPUT) BECAUSE HE CAN'T SEE HOW TO DO THAT. IT'S SO FRUSTRATING FOR HIM AND ME BECAUSE I HAVE TO COME AND DO IT FOR HIM. THE TECH LEFT MY TILE IN THE CEILING OUT, WIRE ALL ON THE FLOOR.(AGAIN WE ARE SENIORS) MY DAUGHTER WOULD NOT LET ME IN THE BASEMENT BECAUSE I MIGHT TRIP. IF THAT IS NOT ENOUGH HERE IS THE KILLER WE WERE NOT SHOWN HOW DO DO ALL THE TV'S THE ONE IN MY ROOM WOULD NOT WORK THE FIRST NIGHT. HE DID COME BACK AND FIX THAT.THIS HAS BEEN A NIGHT- MARE .

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Jeff - 1 y 271 d ago

I had problems over the holiday weekend, no help, thanks. Called corporate office, see what happens

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davidsolomon - 1 y 286 d ago

5

dispute

Flagged for review. 
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Mickey - 3 y ago

1

I live in Florida. My community pays Comcast for every home to have 2 T.V.s. I recently had a problem with the small adapter on the second T.V.; it would not receive a signal. A serviceman came and replaced the faulty adapter and fixed the wire mess left by the previous serviceman. I am NOT supposed to be charged at all for the faulty equipment or monthly service. Actually, I am supposed to be given a $20 credit for the loss of service. Here's how it went when I tried to correct a $7.26 bill, and understand what the whole charge was for since the adapter is only $2.99:

First spoke with Residential - Referred to Bulk-Referred back to Residential. Tried online chat and referred back to Bulk; given a phone number that services Calif. not Florida. I believe that these employees treat people poorly and in a circular manner because they can, and are apathetic. Can't seem to resolve these charges, again, my community pays for my service. I am not the only one here who has these horrendous experiences with the Comcast employees. They ought to read their own Code of Conduct and be totally ashamed!

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