Information, reviews and public commentary for US companies

 

Conair Corp

Rating
0.594595
Address
7475 N Glen Harbor Blvd
Glendale, AZ
85307-1809
County
Maricopa
Contact
Jeff Glassman
Role
Director
Phone
(623) 872-8750
Annual Sales Est
$101,200,000
Employees
306
SIC Code
5064
General profile image

Richard N Scott - 309 d 21 h ago

1

I recently bought a Cuisinart AirFryer Toaster Oven. Even though the dials do not indicate Convection Bake or Broil the word Convection is used a lot in my instruction and recipe booklet and it is very confusing to me as how to cook and make hamburgers in my oven. I sure doesn't help when I try to follow directions and the directions do not match what the dials say. This to me indicates that this instruction booklet is suppose to cover two different machines and just trying to save money but confuse the consumer. I have never used anything like this before and I have come to the point that I wish I wouldn't have purchased it.

General profile image

Anonymous - 30 d ago

0

I also bought the Cuisinart AirFryer Toaster Oven. The timer knob does not work and the unit will not turn off. Called the company and was told they would send a new unit. That was more than 12 weeks ago. Every time I call I fet a different answer. At this point I want my money back and they can have the piece of crap machine back

General profile image

Anonymous - 30 d ago

0

I have been trying to get a product replaced for more than 12 weeks now. Every time I call there is a different story. Empty promises. All I want from this company is my money back for the product and be done with this mess. HORRIBLE experience!!!!!!

General profile image

Shirley - 80 d 19 h ago

0

I should have read all your reviews before I bought the piece of crap that I have for a blender.

General profile image

carmen - 108 d 14 h ago

I need to purchase a Infiniti Pro by Conair 1 inch for use in the UAE or in United Kingdom. I'm afraid to take my Infiniti and use it in the Middle East because the electric current is different and hair dryers are very powerful, which end up burning out. If you have a Infiniti Pro 1 inch with a plug for usage in the Middle East please let me know where I may purchase one. I Love Love Love this Infiniti Pro. It's the best.

General profile image

Elaine - 1 y 80 d ago

5

This is one of the best companies out there. I had a problem with a scale that I bought and I called the company and spoke to Rachel and her Supervisor. They immediately sent me a new one that works properly. I am so plesed with the response I got and the time from my phone call to a satisfactory conclusion. BUY BUY BUY from this comapny

General profile image

Cathy - 118 d 12 h ago

0

* How much were you paid to say that GARBAGE!?!?

General profile image

RC - 154 d ago

0

My NEW (5-6 month old) Conair hair dryer that has a 2 year warranty just stopped working, after continuously tripping my GFI outlet. The area where the cord meets the plug is faulty. When I called the customer service department, I was at first told that that is not a "manufacturers defect" so not covered. After calling again a different representative said I would have to pay to ship it back to you ($5) and also would need to include a $5 check to pay for shipping another hair dryer back to me, but couldn't because the previous representative voided the warranty! What a horrible company! I would much rather go out and purchase a different brand dryer, which I would have to do anyway because I would need something to replace it while waiting the 2-3 weeks for delivery! As far as I'm concerned, you do not have a warranty on your products, so why state you do!!! I will never purchase any Conair products again! They do not care about their customers!

General profile image

Laura - 193 d 17 h ago

0

I would to let you know how dissatisfied i am with your product. I purchased coffee maker serial # 00915c from the kitchen store in Lebanon MO . I got it home and the top of the pot was broken, i took it back. I thought ok things happen. Six months later it will not brew a full pot of coffee. Go to the store, they tell me i have to go through you. Get my paper work out ,call they tell me i have to send them $10.00 and coffee maker back to have it repaired. IT IS 6 MONTHS OLD!! I don't see me sending it back NOR BUYING your product again. We as consumers vote with our money, you will not be getting any more of mine.

Laura Foland

General profile image

Sheila - 211 d ago

0

My $15 Conair hair dryer that has a 2 year warranty just stopped working after 6 months. When I called your customer service department, I was told I would have to pay for shipping it back to you ($5) and also would need to include a $5 check to pay for shipping another hair dryer back to me. Why would I want to pay a total of $25 for a $15 hair dryer ($15 for original hair dryer plus $10 shipping) ?? As far as I'm concerned, you do not have a warranty on your products. I'm better off throwing it away and going out and purchasing a new hair dryer. But, I will no longer purchase any Conair products after this experience.

General profile image

Karen Wilson - 194 d ago

Figures! Conair president went to prison

for tax evasion. Their products are cheap crap.

General profile image

Stephanie - 276 d 14 h ago

0

I was given as a gift recently a set of 3 frying pans, all 3 are destroyed and can no longer be used. They have only been used on what I can only explain as a "normal" basis. I called the company back in December, they told me to send pictures and write an email to Dina and AnnMarie which I did. I did not hear anything back for a week so I called back, I was told to email again which I did. I just got a response yesterday, 2 months later saying the damage is from overheating. How can a frying pan be overheated????? I went back and fourth with a few emails with no success, so I called back again to find out my claim was denied and there was nothing else that can be done, unless I want to write a letter to Dina and AnnMarie. I am disgusted with this company and will definitely never purchase their products again.

General profile image

They can stick there Customer Service where the sun does not shine - 227 d 8 h ago

0

Oh my gosh!!!! my husband and I took the pictures they wanted of our sauce pan... sent them to AnnMarie and Dina; were issued a case # and after 2 months they want us to resend the pics to Frank the Supervisor of Customer Service. Shame on Cuisinart!!! That set cost us plenty of $$$. I'm positive another Company would be more than happy to acquire us as the new LOYAL CUSTOMERS we used to be with Cuisinart.

General profile image

SayNoToConair - 235 d ago

0

The Amazon email concerning the supposed recall on the Infinity Pro hair dryer (we bought in Dec. '17) that went out on 4-22-18 has caused no end of trouble and been a fiasco, and a nightmare thanks in large part to inept Customer Service (CS) reps. Long and short, my hair dryer was NOT part of the recall. Amazon later sent a 2nd email saying ignore the 1st, but I had already contacted CS. If only the 1st CS rep knew what she was doing, she would have known my model # was OK- according to CS rep #2 when I called in about the non-recall. I ended up talking w/ 5 CS reps over several days & got conflicting / wrong info. When the new dryer arrived, rep #5 told me I could keep it, and send the old one back. I thought OK - BUT - while I was on hold, I opened the box and saw the new dryer was defective. The fan cover fell off right out of out of the box, and would not stay on securely. When the woman came back on the line, she was VERY annoyed that I changed my mind about keeping the new dryer. She tried to cut me off when I tried to explain it was defective, but I was like nope, you're gonna listen! Ended up taking the package back to the post office marked refused, and drew a line thru my name & address so P.O. wouldn't re-deliver to me. Was then screamed at by the clerk for "tampering w/ US mail property" by drawing the lines thru my info, and threatened with me w/ a possible fine and/ or arrest. Well, I took care of complaining about him, complained to Amazon, and am now letting Conair know that you're dead to me - thanks to your lousy customer service reps!

General profile image

Worse Employee Customer Service & Supervisor - 258 d 16 h ago

Received 8-Cup Food Processor as Christmas gift Dec 2017 & did a motor test with Cuisinart (hidden) & motor not good & I had to pay $26 for shipping!! It was returned to me lie& still not working ! Worse Customer Service Center ever Jasmine & Her Supervisor, Mack decided there is nothing they can do since their Repair Center tested the food processor & it was working fine. Cuisinart company is a joke& it's employees are well trained not to help you or believe you that their products don't work & it is I that don't know how to assemble the food processor ! I told them you have a U.Tube tutorial showing how to assemble so it does not work ! Sorry sorry employees & so insulting towards me. Jasmine & her Boss Mack give pathetic customer service ! Bad employees working for a bad company!

General profile image

Not Satisfied - 274 d 8 h ago

0

Your coffee maker is garbage. I tried to register it via text as instructed twice and it froze my phone up. The "thermal" pot does not keep the coffee hot. I would think something that cost 70$ would work proper.

General profile image

Disappointed - 280 d 20 h ago

0

I bought a set of ceramic cookware. When it started stir, I contacted customer service and received a case number and email address where I could send model numbers and photos of my sticking cookware. The rep said I would hear from the company in 10-15 days. After 25 days I emailed and asked for a status report on my case. No response. Now it's 40 days and still no communication from the company. They have not honored their LIFETIME WARRANTY agreement and won't respond to email. I am totally disgusted with this company.

General profile image

Patty Harrison - 305 d ago

1

I know one I use too but your hair brushes and hair dryers and clippers and now one big ass lawsuit is going to be something your going too be getting your hair brushes are junk I have bought 2 of those and the glue came off the back off of it there junk and so is your clippers there not worth a shit.

General profile image

Nika - 309 d 42 m ago

0

I bought a ladies shaver a few months ago. I never got to use it because the thing wouldn't work without me holding the battery in which is an inconvience for a rechargeable shaver. I called customer service and was told I could send it to the warehouse and can get a replacement. The thing about that is, I have to pay for shipping to and from the warehouse which is costing me more money from having a faulty product of theirs. I don't think it is fair that I need to pay for something that is wrong with their product after I have spent enough money on the actual product itself. Rather i am outside of the warrenty period or not, it's still not right for the customer to pay for their mistake. I have never dealt with a company such as this one. I definitely wouldn't recommend buying anything from them.

General profile image

Cuisinart far from what it used to be - 1 y ago

0

I have sent my food processor back to be repaired 3 times and each time they send it back with no explanation and the problem still exists. The blade flies off the stem. There is no way to contact the repair facility. Each time the shipping is paid for by Conair. One would think that they could communicate with the customer. I will be sending it back again. This food processor is less than a year old. I have had older cuisinarts and they were wonderful. Not so now.

General profile image

Judy - 1 y ago

1

Well, I won't be buying any Cuisinart products! Purchased toaster oven-broiler model TOB-40N. It decided to turn the toaster on all by itself. I called Cuisinart and they sent a replacement. The new one arrived today; and it is damaged. I called them and it is MY responsibility to file a claim with UPS. It is not their policy to handle this. So now I put a claim with UPS. UPS told me it is now between them and Cuisinart and I have to stay in contact with Cuisinart. Cuisinart had the tracking number and all they had to do is issue a claim. They do not care enough to keep a customer and are too LAZY to carry out their responsibilities. Don't buy this product if you don't want a possible house fire. Their customer service just wants you to get off phone.

General profile image

Bob - 1 y ago

3

December 28, 2017 RE: Cuisinart Coffee Center SS-15 To Whom It May Concern: We purchased the Cuisinart Coffee Center as a Christmas present with the expectation that we would enhance our morning coffee enjoyment with options, a full pot or a single cup. We were upgrading a Cuisinart product we have had for years, one that was starting to experience clogging once in a while but was still producing an enjoyable product daily. Our disappointment at paying over $160 (a discounted $199 suggested retail price) began when the first cup of water was brewed through the single-cup side during initial cleaning. As water ran through the cup and into the mug (a standard 4 inch high mug) it started splashing onto the counter top and kitchen floor. On the second try, this one with a k-cup in place, we used a six inch mug and still the splashing continued. On the third attempt we resolved it by HOLDING the mug up three inches off the engineered surface to keep the splash inside the mug. I called the Cuisinart call center on December 26. I asked if there was a solution to the splash, if perhaps engineering had designed a replacement drip tray that would elevat the mug three inches or so. The respondent said Cuisinart would replace the defective Coffee Center if I paid for the shipping and included $10 in check or money order to cover the return postage. Since getting another version of the machine wouldn't resolve the issue, I asked to be transferred to a tech center or a design center to discuss the problem. I was told I could speak to someone in the warehouse but there were no other numbers available. I asked for a contact at Cuisinart headquarters in Glendale, AZ and was again told there was no one to discuss the issue with beyond replacing the machine. FYI to anyone at Cuisinart who might care about the most expensive product they are selling, I measured the space between the k-cup dispenser and the drip pad on their competitors, in particular the category leading Keurig, the space on all others is three inches less than the Cuisinart.the space when I held my mug up in fact kept the splashed droplets from rising and assaulting our counter tops and floor. Until this product is re-engineered, it shouldn't be sold.

General profile image

Anne - 1 y 195 d ago

0

A few months ago, I purchased a Conair Weight Watcher bathroom scale (model WW 400GD) and was very pleased with results. Recently, when I step on it I get the weight, step off, clear it and step back on and get s totally different number. I can do this over and over and get same weight three times in a row, then the 4th, 5th , 6th time, it might be 3 lbs higher or 2 lbs less. We changed batteries (fresh from the store) and the exact same thing happened.

Is anyone else having these problems? Do you stand behind your products? Will you replace this scale?

You may contact me at (hidden) by phone or text. (hidden). Anne

General profile image

Andy - 1 y ago

Yes, I have had the same problem with four scales. I get a different reading each time I step on the scale even if I just stepped off and got on again I returned two of the scales and they sent me two more but they are also defective.

General profile image

sherry - 1 y ago

0

Well at least yours gave you a weight number. We bought ours Sept 11 and the weight just stopped two weeks ago. The customer service experience we have had with Conair is abysmal. The only reason I found this blog is I am looking for the name of the company president as I am going to write him personally, enough with their "customer service" department that does not know the meaning of the word!

Other Reviews & Comments

Bank of America Corporation
Anonymous Worst bank ever ... Abington ma branch manager and staff is ... 

AT&T
KESHA MARSHALL AT&T HAS THE WORST WIRELESS SERVICE, AND PROVIDES HORRI ... 

Fox News Network, LLC
To, anonymous OMG, it's the uninformed cretin with the same BS rhetoric ! ... 

Burger King Worldwide Inc
anybody with me How do you apply for a job now a days. I get on indeed ever ... 

Greyhound Lines, Inc.
Melissa A demand letter from your attorney, followed by service of  ... 

Dish Network
Anonymous From December 14, 2018 through today, December18,2018, I ha ... 

Amazon
Mary I have over 20 packages in my possession THAT ARE NOT MINE. ... 

Dillard's Inc
Anonymous I shop at the Boise Towne Square store and would like to co ... 

American Home Shield
ann m I have waiting for a phone response on the automated line f ... 

Paypal
Anonymous They steal your money z

Ashley Furniture
Alvaro Tinoco Buying furniture there at the store is easy , nice sales pe ... 

Target
Anonymous Your Target store issued a refund of $413.24 to my account  ... 

General Motors
rpb1814 You have a lot of nerve GM--advertising with TV commercials ... 

Domino's Pizza, Inc.
Nikhil k Dear Sales Support,

7-Eleven, Inc.
J COREN I HAVE BEEN GOING TO THE SEVEN ELEVEN LOCATED AT 308 LYNNHA ... 

MetroPCS Communications, Inc.
Andre Lewis I currently live in Melbourne Florida, on the Nov 17, 2018  ... 

American Express Company
Day Diaz I'm currently going through the same exact issue , I curren ... 

Macy's
Zd Horrible at Riverchase Galleria . First time going and poss ... 

Costco
Mary L Trudeau I live in the Daytona Beach Florida area and the nearest Co ... 

Ace Hardware
In dismay? Why am I paying a delivery charge from local Ace store for  ... 

The Home Depot, Inc.
Jerry We worked with Tina McKanzie at your store in Naples Florid ... 

Best Buy
Matt Went there to buy a stereo for my wife's car , walk back to ... 

Ross Stores
Curious Can you be a manager if you didnt graduate from highschool  ... 

Murphy Oil Usa Inc
Anonymous They got a rude and drug head working at Brunswick murphy's ... 

Dick's Sporting Goods
Ali Baba 9-11

Rooms To Go
Ali Baba 77

ESPN, Inc.
Ali Baba 21

The Directv Group, Inc.
Ali Baba 66

The Wendy's Company
Ali Baba 322

ADT Security Services, Inc
Ali Baba 13..........

Hulu LLC
Christina Did you guys ever get your money back? They just charged my ... 

T-Mobile USA, Inc.
sunil patel hi my name is sunil i transfer my att number (hidden) in t  ... 

Outback Steakhouse
mrbrze1@verizon.net I would like to draw your attention to an incident that all ... 

LA-Z-Boy
Anonymous Quality of lazyboy has gone down hill, sorry to say

Autozone
Betty There are bad people at the N Market St Wilmington DE locat ... 

Shell Oil Company
Del Your policy to have your 24/7 hr convenient stations of hav ... 

Geico Corporation
Molly Mills I have been a customer with Geico for 15 years and over 15  ... 

Nissan North America, Inc.
You know me Do NOT buy trust or expect respectful service from the mana ... 

Great Clips, Inc.
Anonymous Jenny fink is rude, treats her employees like they are horr ... 

Cricket Communications, Inc.
Mo I really don't know how you guys are still in business they ... 

Google Inc.
Anonymous The Philadelphia Eagles HAVE won a SUPER BOWL!! It was last ... 

Sonic Corp.
Anonymous This is regarding the Saginaw, TX location.

J. C. Penney Corporation, Inc.
Anonymous If that ruined your christmas then you have more issues tha ... 

Ford Motor Company
Unsatisfied buyer I would not buy another ford from Tracy Langston ford .if I ... 

Priceline
Christopher H. Horrible service. First and only time I will ever book thro ... 

Church's Chicken
Churcheschickenneedsjesus I totally agree,this place is messy,they never get my order ... 

Toyota Motor Sales, U.S.A., Inc.
mihyun perdue I was in toyota Duluth GA for a regular maintenance service ... 

Gerber Products Company
davidjefferyloanfirm33@gmail.com Attention! Attention!!

Standard Furniture Mfg Co
davidjefferyloanfirm33@gmail.com Attention! Attention!! Attention!!!. We are now providing f ... 

Groupon, Inc.
davidjefferyloanfirm33@gmail.com Easy Loan. We are now providing funding for business invest ...