I am writing to you today to express my concern over the defective product (Rusk Deepshine Direct Color Hair Blue) that was supplied to me. I bought two tubes of the above mentioned product from Flipkart with Order ID : OD(hidden)33310000 ON 02/12/2018 for Rs.2770/- The registered address of the seller shows as Candy Crush Deals, 308 C First Floor, Auto Market, Hisar-125001. The product has been imported and marketed by Proline Global Private limited situated at B-95/3, Phase -1, Naraina Industrial Area, New Delhi-110028 and manufactured by Conair Corpn, Rusk Division, Stamford, CT 06BL, USA with year of import as 01/2018 and month of expiry as 12/2020. My aim to write to you is to make you aware that I have been supplied with a spurious product by you and the inconvenience and harassment that I have faced because of this reason. I intend sending this information to the ILM as well as sending the product for inspection. I had bought the branded colour so as to be used on a special occasion. The product not only spoilt my skin but also my nail extensions and new dress that I bought for the occasion. Instead of getting appreciation, I was laughed at and humiliated because of the spurious product supplied by you. I got my hair coloured from Magic Touch, a saloon where I have been getting my hair colour done regularly and where the same colour had been used by them on my hair on previous occasions. When at night I tried to tie my hair, I noticed that on holding dry hair also my hands turned blue. I called up magic touch thinking that probably the hair hadn't been washed well and they asked me to visit the next day. This was the start of a harrowing experience. In the morning I realized that the entire colour had come off and my entire face, neck, hands and the scalp had turned blue in colour. Not only this it had also ruined the three yellow streaks I had done in my hair. The bed, pillow cover, the sweatshirt I slept in were all blue. I tried to remove the colour with face wash and body wash but the same could not be removed. It was an awful sight to look at my hands and nails which had been manicured and nail refilling had been done a previous day. It still is awful. I panicked as I had to go for work and also had to attend birthday party in the evening and tried my level best to remove the same but to no effect. I visited the saloon in the morning and got a hair wash done but the situation did not change, the dry hair was also bleeding colour which had never been the case earlier. I left for Delhi to attend a matter, and my entire uniform was spoilt. Not only my uniform but my hands, face, ears neck bore dirty blue marks and I became a laughing stock among my friends and had to bear the looks of so many people which was very humiliating. I tried to call up Flipkart as well as the importer of the product Proline Global on their listed phone number on the packing as well as the website which was not functioning and Candy Crush Deals but none of the numbers mentioned existed. The only option that I had was to keep my hair tied which was painful since my head pains badly if I tie my hair. The entire episode led to not only mental but also emotional harassment. I had got the colour done for a special occasion and I had to not only tie my hair but it also ruined my nail extensions which I had got done a day before and my new dress which had been bought for the occasion. Every morning I get up to a blue coloured pillow colour (I now have to do with sleeping on a different cloth as so to avoid ruining my bedspreads.) The ordeal did not end here and the worse is yet to be written to you, I have to face blue hands, blue neck and a blue face each day and that too when I used and procured a brand . My clothes at the neck have gone blue and the drycleaner says that the colour would not go. I have to keep washing my hands several times in a day and when I visited a skin specialist for my son and he informed me that this colour could have long term effect on my skin and scalp . Even the pearl earring that I am wearing has turned blue instead of white. The same were an expensive set of earring and they had also been spoilt due to poor quality and spurious product supplied by you. I have to undergo this humiliation everyday since its an everyday thing that the colour comes off. Infact, due to the discolouration on my face I had to get bleach and a facial done and continuously keep cleaning my face with an cleanser. The only resort left with me is to have my long hair cut and then bear the cost of getting it coloured and highlighted again because you cheated on me and provided me with spurious colour. All phone numbers are wrong that are mentioned on your product. I have been able to contact Mr.Sumit from Candy Crush deals and all he has to say that I need to be intouch with Flipkart and the importer because they procure from them. It seems to be a hand in glove system here and I have been made to suffer and spend my hard earned money because you have sold a spurious product to me. This thing has affected my work badly and I am neither moving out of the house nor going to work because the colour just doesn't come off. With the this mail, I call upon you to contact me at the below number and compensate me for the losses and humiliation that I have suffered at your hand, failing which I shall be constrained to take legal action and also file a criminal complaint for supply of spurious material. I have tried my level best to call the US numbers and have been frantically looking for an e mail contact but there isn't any. I am left with no option but to follow it up the legal way and drag them to India for supplying spurious products . Adv. Vini Sharma (hidden) Chamber no.409, Chamber block-1 Delhi High Court New Delhi
Called Mr. Glassman and when the phone was answered and I asked for him, they said one moment and disconnected. I bought a Cuisinart food processor for my mother for Christmas that has not worked since it came out of the box - she didn't open it till yesterday. Humiliated that I trusted this company and even bought extra protection who claimed they would not cover it because Cuisinart should.
This is one of the best companies out there. I had a problem with a scale that I bought and I called the company and spoke to Rachel and her Supervisor. They immediately sent me a new one that works properly. I am so plesed with the response I got and the time from my phone call to a satisfactory conclusion. BUY BUY BUY from this comapny
* How much were you paid to say that GARBAGE!?!?
I'm with you Cathy
I have been trying to get a product replaced for more than 12 weeks now. Every time I call there is a different story. Empty promises. All I want from this company is my money back for the product and be done with this mess. HORRIBLE experience!!!!!!
Amen, SISTER. And they pay these people to solve problems,,,,because???
I should have read all your reviews before I bought the piece of crap that I have for a blender.
They're absolutely horrible I have been trying to get in touch with Ronald diamond the CEO since last March because I was blow drying my hair and the blow dryer caught on fire which then caught my head on fire and then burnt my towel in the bathroom and absolutely nobody there seems to care not one person has reached out to me it's so frustrating what a garbage company garbage!!!!! Now to call my lawyer and handle it that way.
gosh a hair dryer too!!!! mine is a bread machine. Two of them don't work properly. am seeing a lot of products that are deffective
WI have owned cuisinart products for over 40 years. I own a pro 14 cup food processor as does my daughter. My work bowl cracked and pusher cracked. In other words I needed a new set. My daughter needed a new work bowl set as well. Let me explain for the 14th plus time. I ordered and paid for two work bowls 2 lids 2 pushers and Two small pushers. This order was placed late November I have since received in early December one pusher that was triangular in shape not related to my food processor. More phone calls made. Now it is December 6 (we needed these for Christmas baking). I receive one small pusher that may or may not fit I cannot tell it could also fit the triangular pusher I received. Now it is mid December. No communication from cuisinart no deliveries coming so I make my 6th phone call asking what is going on. No one knows or can get my order right. This time I was promised it would be straightened out. A week later I received a piece of plastic. I don't even know what it is. Now it is after Christmas and nothing again. No communication from cuisinart etc. I place another call asking where my order is. This time I was assured (I've heard that before) that my order will arrive and correctly. But I must wait a week or so because the warehouse is doing inventory. I called two weeks later and amazingly I received two correct work bowls but no lids no pushers and no small pushers. I call again this time I speak to a supervisor named Amanda who assured me she will straighten this out. I repeated what I received (two workbowls), and what I still need (2 lids, 2 pushers, 2 small pushers). She gave me an order number that I repeated back to her and was told I was correct. About a week and a half later guess what I received two more workbowls and one lid!!! I am completely frustrated now and have wasted too much time trying to get this straightened out. I again call cuisinart customer service the other evening and explained everything to the rep and gave her the order number this time and and she told me the order number was incorrect missing three numbers. So the supervisor Amanda not only sent my order completely wrong but gave me the wrong order number. The rep I spoke with last was Jocelyn. She said Amanda would be calling me. When?? This is ridiculous the incompetence from customer service is almost unbelievable. In review I have received 5 deliveries since early December none of which were right with the exception of the two work bowls. I still need two lids, two pushers, and two small pushers. I will be very Leary about buying cuisinart in the future. I own many of your products and buy many for gifts but this customer service issue has been agonizing to say the least THIS IS PAID FOR keep in mind. Please answer ORST CUSTOMER SERVICE EVER!!!
good to know that i am not the only one with issues with Cuisinart. Must be why everytime you call the wait is very long, and you don't talk to anyone anyhow.
Hello. I have tried to contact Cuisinart to address a complaint. No one calls or emails me back. We have a Convection Bread Maker, model CBK 200. We had to send the cord back to them for an exchange on the first breadmaker, as the fan was making not normal sounds. I mean loud, as in a mower. The replacement machine arrived in August of 2018. Registered it on October 9, 2018. This bread machine has a mind of its own. The settings change themselves after the cycle has started. I set on 1.5 loaf, and a light crust. It turns itself, about 10 minutes into cycle, the size goes to 2lb and the crust goes to dark. Well we do not like black/charred bread. Have not used since December of 2018. Many loafs were wasted. Called and talked to a customer service agent. Not much help. Sent and email on December 26, 2018, no reply. Called again on Feb. 2, 2019, on hold approx. 30 minutes. Sent another email the same day. Still no reply. I like the Cuisinart, but not the lack of communication.
I recently bought a Cuisinart AirFryer Toaster Oven. Even though the dials do not indicate Convection Bake or Broil the word Convection is used a lot in my instruction and recipe booklet and it is very confusing to me as how to cook and make hamburgers in my oven. I sure doesn't help when I try to follow directions and the directions do not match what the dials say. This to me indicates that this instruction booklet is suppose to cover two different machines and just trying to save money but confuse the consumer. I have never used anything like this before and I have come to the point that I wish I wouldn't have purchased it.
I also bought the Cuisinart AirFryer Toaster Oven. The timer knob does not work and the unit will not turn off. Called the company and was told they would send a new unit. That was more than 12 weeks ago. Every time I call I fet a different answer. At this point I want my money back and they can have the piece of crap machine back
I need to purchase a Infiniti Pro by Conair 1 inch for use in the UAE or in United Kingdom. I'm afraid to take my Infiniti and use it in the Middle East because the electric current is different and hair dryers are very powerful, which end up burning out. If you have a Infiniti Pro 1 inch with a plug for usage in the Middle East please let me know where I may purchase one. I Love Love Love this Infiniti Pro. It's the best.
My NEW (5-6 month old) Conair hair dryer that has a 2 year warranty just stopped working, after continuously tripping my GFI outlet. The area where the cord meets the plug is faulty. When I called the customer service department, I was at first told that that is not a "manufacturers defect" so not covered. After calling again a different representative said I would have to pay to ship it back to you ($5) and also would need to include a $5 check to pay for shipping another hair dryer back to me, but couldn't because the previous representative voided the warranty! What a horrible company! I would much rather go out and purchase a different brand dryer, which I would have to do anyway because I would need something to replace it while waiting the 2-3 weeks for delivery! As far as I'm concerned, you do not have a warranty on your products, so why state you do!!! I will never purchase any Conair products again! They do not care about their customers!
I would to let you know how dissatisfied i am with your product. I purchased coffee maker serial # 00915c from the kitchen store in Lebanon MO . I got it home and the top of the pot was broken, i took it back. I thought ok things happen. Six months later it will not brew a full pot of coffee. Go to the store, they tell me i have to go through you. Get my paper work out ,call they tell me i have to send them $10.00 and coffee maker back to have it repaired. IT IS 6 MONTHS OLD!! I don't see me sending it back NOR BUYING your product again. We as consumers vote with our money, you will not be getting any more of mine.
My $15 Conair hair dryer that has a 2 year warranty just stopped working after 6 months. When I called your customer service department, I was told I would have to pay for shipping it back to you ($5) and also would need to include a $5 check to pay for shipping another hair dryer back to me. Why would I want to pay a total of $25 for a $15 hair dryer ($15 for original hair dryer plus $10 shipping) ?? As far as I'm concerned, you do not have a warranty on your products. I'm better off throwing it away and going out and purchasing a new hair dryer. But, I will no longer purchase any Conair products after this experience.
Figures! Conair president went to prison
for tax evasion. Their products are cheap crap.
I was given as a gift recently a set of 3 frying pans, all 3 are destroyed and can no longer be used. They have only been used on what I can only explain as a "normal" basis. I called the company back in December, they told me to send pictures and write an email to Dina and AnnMarie which I did. I did not hear anything back for a week so I called back, I was told to email again which I did. I just got a response yesterday, 2 months later saying the damage is from overheating. How can a frying pan be overheated????? I went back and fourth with a few emails with no success, so I called back again to find out my claim was denied and there was nothing else that can be done, unless I want to write a letter to Dina and AnnMarie. I am disgusted with this company and will definitely never purchase their products again.
Oh my gosh!!!! my husband and I took the pictures they wanted of our sauce pan... sent them to AnnMarie and Dina; were issued a case # and after 2 months they want us to resend the pics to Frank the Supervisor of Customer Service. Shame on Cuisinart!!! That set cost us plenty of $$$. I'm positive another Company would be more than happy to acquire us as the new LOYAL CUSTOMERS we used to be with Cuisinart.
The Amazon email concerning the supposed recall on the Infinity Pro hair dryer (we bought in Dec. '17) that went out on 4-22-18 has caused no end of trouble and been a fiasco, and a nightmare thanks in large part to inept Customer Service (CS) reps. Long and short, my hair dryer was NOT part of the recall. Amazon later sent a 2nd email saying ignore the 1st, but I had already contacted CS. If only the 1st CS rep knew what she was doing, she would have known my model # was OK- according to CS rep #2 when I called in about the non-recall. I ended up talking w/ 5 CS reps over several days & got conflicting / wrong info. When the new dryer arrived, rep #5 told me I could keep it, and send the old one back. I thought OK - BUT - while I was on hold, I opened the box and saw the new dryer was defective. The fan cover fell off right out of out of the box, and would not stay on securely. When the woman came back on the line, she was VERY annoyed that I changed my mind about keeping the new dryer. She tried to cut me off when I tried to explain it was defective, but I was like nope, you're gonna listen! Ended up taking the package back to the post office marked refused, and drew a line thru my name & address so P.O. wouldn't re-deliver to me. Was then screamed at by the clerk for "tampering w/ US mail property" by drawing the lines thru my info, and threatened with me w/ a possible fine and/ or arrest. Well, I took care of complaining about him, complained to Amazon, and am now letting Conair know that you're dead to me - thanks to your lousy customer service reps!
Received 8-Cup Food Processor as Christmas gift Dec 2017 & did a motor test with Cuisinart (hidden) & motor not good & I had to pay $26 for shipping!! It was returned to me lie& still not working ! Worse Customer Service Center ever Jasmine & Her Supervisor, Mack decided there is nothing they can do since their Repair Center tested the food processor & it was working fine. Cuisinart company is a joke& it's employees are well trained not to help you or believe you that their products don't work & it is I that don't know how to assemble the food processor ! I told them you have a U.Tube tutorial showing how to assemble so it does not work ! Sorry sorry employees & so insulting towards me. Jasmine & her Boss Mack give pathetic customer service ! Bad employees working for a bad company!
Your coffee maker is garbage. I tried to register it via text as instructed twice and it froze my phone up. The "thermal" pot does not keep the coffee hot. I would think something that cost 70$ would work proper.