Information, reviews and public commentary for US companies

 

Conair Corp

Rating
0.88
Address
7475 N Glen Harbor Blvd
Glendale, AZ
85307-1809
County
Maricopa
Contact
Jeff Glassman
Role
Director
Phone
(623) 872-8750
Annual Sales Est
$101,200,000
Employees
306
SIC Code
5064
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Patty Harrison - 8 d 11 h ago

1

I know one I use too but your hair brushes and hair dryers and clippers and now one big ass lawsuit is going to be something your going too be getting your hair brushes are junk I have bought 2 of those and the glue came off the back off of it there junk and so is your clippers there not worth a shit.

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Nika - 12 d 7 h ago

0

I bought a ladies shaver a few months ago. I never got to use it because the thing wouldn't work without me holding the battery in which is an inconvience for a rechargeable shaver. I called customer service and was told I could send it to the warehouse and can get a replacement. The thing about that is, I have to pay for shipping to and from the warehouse which is costing me more money from having a faulty product of theirs. I don't think it is fair that I need to pay for something that is wrong with their product after I have spent enough money on the actual product itself. Rather i am outside of the warrenty period or not, it's still not right for the customer to pay for their mistake. I have never dealt with a company such as this one. I definitely wouldn't recommend buying anything from them.

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Richard N Scott - 12 d 7 h ago

1

I recently bought a Cuisinart AirFryer Toaster Oven. Even though the dials do not indicate Convection Bake or Broil the word Convection is used a lot in my instruction and recipe booklet and it is very confusing to me as how to cook and make hamburgers in my oven. I sure doesn't help when I try to follow directions and the directions do not match what the dials say. This to me indicates that this instruction booklet is suppose to cover two different machines and just trying to save money but confuse the consumer. I have never used anything like this before and I have come to the point that I wish I wouldn't have purchased it.

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Cuisinart far from what it used to be - 34 d 6 h ago

0

I have sent my food processor back to be repaired 3 times and each time they send it back with no explanation and the problem still exists. The blade flies off the stem. There is no way to contact the repair facility. Each time the shipping is paid for by Conair. One would think that they could communicate with the customer. I will be sending it back again. This food processor is less than a year old. I have had older cuisinarts and they were wonderful. Not so now.

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Judy - 50 d 7 h ago

1

Well, I won't be buying any Cuisinart products! Purchased toaster oven-broiler model TOB-40N. It decided to turn the toaster on all by itself. I called Cuisinart and they sent a replacement. The new one arrived today; and it is damaged. I called them and it is MY responsibility to file a claim with UPS. It is not their policy to handle this. So now I put a claim with UPS. UPS told me it is now between them and Cuisinart and I have to stay in contact with Cuisinart. Cuisinart had the tracking number and all they had to do is issue a claim. They do not care enough to keep a customer and are too LAZY to carry out their responsibilities. Don't buy this product if you don't want a possible house fire. Their customer service just wants you to get off phone.

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Bob - 58 d 11 h ago

3

December 28, 2017 RE: Cuisinart Coffee Center SS-15 To Whom It May Concern: We purchased the Cuisinart Coffee Center as a Christmas present with the expectation that we would enhance our morning coffee enjoyment with options, a full pot or a single cup. We were upgrading a Cuisinart product we have had for years, one that was starting to experience clogging once in a while but was still producing an enjoyable product daily. Our disappointment at paying over $160 (a discounted $199 suggested retail price) began when the first cup of water was brewed through the single-cup side during initial cleaning. As water ran through the cup and into the mug (a standard 4 inch high mug) it started splashing onto the counter top and kitchen floor. On the second try, this one with a k-cup in place, we used a six inch mug and still the splashing continued. On the third attempt we resolved it by HOLDING the mug up three inches off the engineered surface to keep the splash inside the mug. I called the Cuisinart call center on December 26. I asked if there was a solution to the splash, if perhaps engineering had designed a replacement drip tray that would elevat the mug three inches or so. The respondent said Cuisinart would replace the defective Coffee Center if I paid for the shipping and included $10 in check or money order to cover the return postage. Since getting another version of the machine wouldn't resolve the issue, I asked to be transferred to a tech center or a design center to discuss the problem. I was told I could speak to someone in the warehouse but there were no other numbers available. I asked for a contact at Cuisinart headquarters in Glendale, AZ and was again told there was no one to discuss the issue with beyond replacing the machine. FYI to anyone at Cuisinart who might care about the most expensive product they are selling, I measured the space between the k-cup dispenser and the drip pad on their competitors, in particular the category leading Keurig, the space on all others is three inches less than the Cuisinart.the space when I held my mug up in fact kept the splashed droplets from rising and assaulting our counter tops and floor. Until this product is re-engineered, it shouldn't be sold.

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Anne - 264 d 3 h ago

0

A few months ago, I purchased a Conair Weight Watcher bathroom scale (model WW 400GD) and was very pleased with results. Recently, when I step on it I get the weight, step off, clear it and step back on and get s totally different number. I can do this over and over and get same weight three times in a row, then the 4th, 5th , 6th time, it might be 3 lbs higher or 2 lbs less. We changed batteries (fresh from the store) and the exact same thing happened.

Is anyone else having these problems? Do you stand behind your products? Will you replace this scale?

You may contact me at (hidden) by phone or text. (hidden). Anne

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Andy - 82 d 8 h ago

Yes, I have had the same problem with four scales. I get a different reading each time I step on the scale even if I just stepped off and got on again I returned two of the scales and they sent me two more but they are also defective.

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sherry - 58 d 12 h ago

0

Well at least yours gave you a weight number. We bought ours Sept 11 and the weight just stopped two weeks ago. The customer service experience we have had with Conair is abysmal. The only reason I found this blog is I am looking for the name of the company president as I am going to write him personally, enough with their "customer service" department that does not know the meaning of the word!

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UPSET - 60 d 9 h ago

0

I am writing with complete frustration with Cuisinart. I bought my coffee maker from Amazon on May 4th 2017. It stopped working on the 21st of December. I went back to Amazon/The Seller, and they would not take it back because it was out of the Warranty Policy on Amazon. I did buy and extended Warranty through Square Trade, they could not help me because, it was still under the Manufacturing Warranty. This morning I called Cuisinart, and I have never had such awful Customer Service, than I got from Cuisinart. First of all, I told them I would like to exchange for a more expensive model, they told me NO, it could only be the same product. I said, this model takes 4 hours to descale, after descaling , the brew function would not work, and I am getting the Descale displayed over and over again, even after I have done it. I did it twice, 120 ozs of white vinegar total, the descale is still displayed, and the coffee will only give you a couple of drops when you brew, then nothing. Customer Service told me, it would be at least 21 days, maybe longer before I get my Coffee Maker. I will NEVER buy another Cuisinart Product again in life. How could you treat your customers like this? The worst part about is, they acted like this was the norm for them. They told me I could purchase another Coffee Maker until mines came. I really wanted to get this message to Ronald Diamond The CEO, this is how upset I am. I hope someone that really cares, contacts me.

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Chris Long - 103 d 10 h ago

0

Refund promised eight weeks and one day ago to arrive in 6-8 weeks ago never materialized. It was for a defective Waring Pro Hotdog Griller. Really starting to get the feeling it's easy for Conair to blow off Little People. I have a pitifully small fixed income so I am not going away...

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Barb.. - 106 d ago

0

I bought a Cuisinart coffee maker and after less than one year it stopped working, still under warranty I called and Conair Corp sent me another, after 10 days of waiting, I plugged it in and started to make coffee and water and coffee starting spewing out all over, I had to jump back to keep from getting burned by the hot water, nothing went into the pot , just spewed all over, I called and again customer service said send that one back and they will send a new one in 5-7 days, well the old one was received by Conair on Nov 2 and I still don't have a replacement.. So unhappy and dissatisfied with customer service, talked to Ebony after being on hold for 20 min and she could care less if I had a coffee maker or not,, she says it was ordered and will be mailed, no tracking number or nothing... Well this is the last Cuisinart or Conair product my family or I will ever buy. We are done with this company... Thier products are no good and their customer service is worse....

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me, leslie - 114 d 7 h ago

1

i just bought the 6-inch hair cutting scissors expecti8ng them to be good ya no way better than around the pad scissors, then I trimmed my friend's hair and terri8bloe! thinking I was a BAD friend, .so today I tried to cut open a bag of bird seed and wow ty couldn't even come close to putting a slit in the bag

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Denise - 119 d 9 m ago

0

I bought 2 Conair combs and compared them to the old Conair combs I bought 2 years ago. They have really cheapened up on the newer combs and have put much less plastic in the newer ones. (But they charge a higher price for them!) The handles and tines on the new combs are not nearly as thick, and the new combs actually scratch my scalp when I comb my hair because the thinner plastic is so sharp. DO NOT BUY THE NEW CONAIR COMBS--you will pay more and be disappointed!

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Elaine - 148 d 12 h ago

5

This is one of the best companies out there. I had a problem with a scale that I bought and I called the company and spoke to Rachel and her Supervisor. They immediately sent me a new one that works properly. I am so plesed with the response I got and the time from my phone call to a satisfactory conclusion. BUY BUY BUY from this comapny

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shannon siggers - 155 d 7 h ago

0

i had a conair heating pad it burned me 3rd degree burns dorn right hip and thigh they are huge life long scars i go weekly to debri them and conair doesnt want to help financiallyfor pain suggering lifetime scars so sad i advise evryone donot buy conair heatingpads cause if u have a injury they dont take resposibility for the product

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Nurse Irma - 176 d 14 h ago

1

I bought a Cuisinart pressure cooker and it had issues after 3mo. I contacted service center and they sent me out new product after paying a 10$ shipping fee. Then I sent product with issues to Conair and had to pay 34$ for shipping again. Not very happy with shipping expense.

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JoJo - 203 d 9 h ago

1

customer service never picks up in English or Spanish. I'm tired of calling. It always says the same thing 'they are busy with other customers' or 'circumstances beyond their control'

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Granny Janny - 251 d 5 h ago

With all the hair products being pushed by my Facebook Friends (with before and after photos), I want to let everyone know that I bought a great product today. A ConAir hair brush. It does wonders. Wish I could share my before and after photos.

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Brent - 1 y ago

0

Conair recalled blades for its food processor. The blades would leave metal pieces in people's food. They made it sound like a replacement blade would be sent in a reasonable time. After returning my blade, I was told it would be more than 4 months to get the replacement. Yet, they continue to sell the same blade (not on back order) from their website. In other words, they have the blades if it means making a few bucks, but not if it means giving consumers what they paid for - a working food processor. That is unbelievable and they won't budge on sending a blade sooner even though I pointed out that they have them in stock on their website. I won't be buying anything from this company again.

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Marg - 255 d 6 h ago

I have been waiting 8 months and called 5 times

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Debra Hagen - 290 d 10 h ago

0

I am appauled how they have handled my return for a defective Conair curling iron that was only 4 months old. I am now writing corporate office to try and resole it. Havent been happy so far, blown me off.

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Penny - 1 y ago

1

Most of their products I've owned have been great, except for a Infinity Pro Conair Curl Secret I had purchased! I used it, my hair got caught and it burnt it, I had to yank my hair out from the Conair Curl Secret. I thought that maybe I wasn't using it properly, as I went along it got caught a couple of more times and now my hair is ruined. My daughter even noticed my hair this afternoon and asked why my hair looks burnt. I'm really disappointed and upset that I now I'll have to go cut my hair.

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Helen - 1 y ago

I bought a sparkling beverage maker and have spent hours trying to find anyone who carries the replacement canister.If I had known your service is so awful,I certainly would never have bought this item.

Please advise asap where I can purchase the replacement canister I need. I am visiting in Scottsdale Arizona.

Thank you.

Helen.

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Mary Kensek - 1 y ago

5

You know I just read the below reviews - I almost didn't call Conair with my questions.

I spoke with JoAnn the answering operator who transferred me to Junia. I explained to Junia I had just read the horrible reviews and was really hesitant to call Conair; that would not answer my questions.

Junia did help and I will go from here!!

Mary Kensek

Cape Coral, Florida

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