Information, reviews and public commentary for US companies

 

Costco

Rating
2.167164
Web
www.costco.com
Address
999 Lake Drive
Issaquah, WA
98027
Contact
W. Craig Jelinek
Role
Chairman, President and CEO
Phone
(425) 313-8100
Fax
(425) 313-8103
Twitter IDs
@CostcoTweets
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Mark and Mary Lou Peters - 10 h 11 m ago

5

We recently purchased hearing aids from San Bernardino, Ca. Costco on Hospitality Lane.

We're happy with them as they perform very well. But also, we were most satisfied with the excellent service we received at the hearing center in the warehouse. Our hearing aid dispenser, Mario Bermudez was so professional and patient with us helping to decide which aid would be best for us. He gave comprehensive information and advice that made for a positive experience. This kind of service makes us happy Costco customers.

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Kathy R Lloyd - 14 h ago

5

Got to love Costco in Apex, NC!!! We purchased a big tray of cookies for our grandson's birthday party. It was placed on the bottom shelf under the large basket of the cart. On the way to the car and passing in front of the Automotive Department, it fell off onto the park lot. Ugh... While trying to clean up the mess, Jesse from Automotive came to my rescue. Not only did he help me pick up the cookies, he went back into the store and got me a whole new tray. SO NICE! Great service...

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Fred - 17 h ago

4

So many of the packaging of your products boast the recycle symbol but none of the packaging is recyclable. Why not change the packaging to a package that is able to be recycled and really cut down on the extreme waste produced by the packaging being double, triple and more wrapped.

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Sad Christmas - 1 d 11 h ago

0

I ordered an Apple Watch weeks before Christmas as a gift. Shipping information told me it was to arrive by Wednesday. On that day I checked the UPS tracking information and found it was returned to Costco, an error by UPS. My address was correct but for some reason they sent it to the wrong town and then back to Costco. Because I needed this order for our special family holiday party on Saturday, I immediately called customer service to see what they would do. Since the error was on their end, I expected an expedited shipment so I could get the package quickly. After at least two hours on the phone and hold and at least four chat sessions and many promises of "we'll call you back," "yes, we'll place an expedited order," and "we're sorry," I still don't have the order and now it's too late.

I've been a loyal Costco member for many years but this experience reinforces many of the other reviews I've read that Costco is just not keeping up. In the time I was messing around with this order, Amazon fulfilled several other orders without issue. It should never be this frustrating for a customer and clearly Costco has not trained nor equipped their employees to handle shipping problems.

I could go on and on about the poor quality of service and lack of responsiveness of the Costco employees, supervisors, and management but at this point it's likely to make no difference. Hopefully someone from the company will read this review and begin to examine the weak links within the process. There is so much room for improvement!

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Rick - 1 d 11 h ago

5

I just spent over 45 minutes on the phone with Chelsey from Customer/Membership Service in Washington State. I would like to bring her excellent, and soothing, customer service skills to your attention. In July, having moved from the San Francisco Bay Area to Northern California, I changed my membership information to my new address at the Costco in Medford, Oregon. This past week I ordered two items online ($500). I up dated my new address while going through the ordering process. Today I opened the E-mail delivery order tracking information to find that the two items I ordered were being delivered to my former address in the Bay Area. After speaking to a young lady at the online site, who told me that there was no way to change the order to my new address, she transferred me to Chelsey who talked me back from the ledge. Chelsey changed my account information, removed the old default address, and contacted the delivery company (UPS), all with a cheerful and helpful demeanor. Chelsey is the one who kept me from shredding my Costco Card and convinced me to remain a member. Please follow up and commend Chelsey for her excellent work. You have a very valuable employee in her.

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Anonymous - 2 d ago

Please stop selling customer information to scam companies like Cecil green coffee & Lakeford improvements. Costco put out a survey which then allowed free samples if u paid shipping. It is a never ending ongoing subscription that is not disclosed. They steal $ monthly from your credit card monthly all because Costco threw them @ customers. Don't sell out your customers...this will now cost Costco many discontinued memberships. Very disappointed with Costco.

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Anonymous - 3 d 5 h ago

my tennis clubs and golf clubs were stolen from my car when i took in for tire changes. I contacted CS with no actions as of yet. I am hoping to be reimbursed for some of the $3800. Costco is known for being a prestigous organization and has always taken care of it customers.

Farid Larijai

(hidden)

(hidden)

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Mark Warner - 3 d 10 h ago

0

Very disappointing when your vendor Ceva Logistics fails to make a delivery as scheduled. I took a 1/2 off work waiting for them only to receive some BS call about the truck breaking down after waiting 3 hours and 45 minutes. They never planned delivering it today. On the Ceva Logistics website the order was not even out for delivery. Wait time on the Ceva Logistic (hidden) - 30 minutes & no answer.

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G.G. Grandma - 3 d 16 h ago

1

I shop frequently at the Costco store in Ogden, Utah, but very frustrated with the lack of electrical riding carts. There are many senior citizens who for various reasons require that assistance. For a company that makes umpteen millions of dollars it is hard to believe that you can't provide more carts and keep the very few you have in better working condition. Sam's Club down the street provide many more carts than you do . Come on - get with the program and spend a few $ for the convenience of your customers and provide more than a limited few and lame carts!!!!!!!

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JJ - 4 d 14 h ago

0

I have had an executive membership for 6 hears with my business partner and recently he thought he renewed our membership in Ensenada Mexico but instead of renewing it they gave him a new one, leaving me without a card. When I called the corporate office/membership, they found his account but refused for me to be added and instead told me to go and spend more money on a new membership for myself???????

This is just not acceptable, because of my partner is traveling for our business for the next year +, I won't be able to shop for our customers or for my family while he is gone, Unless I travel to Mexico to get my card....I am furious!!!!!!!!!!!!!!!!!!!!!!!

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Steve K - 4 d 19 h ago

1

The orderind is light years behind Amazon. It makes you want to go elsewhere.

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A member since day 1 - 5 d ago

I am a Seattleite and have belonged to Costco since its inception. The Seattle area Costcos are still pretty great, other than occasional problems with spoiling produce on the shelves and the off clueless stock-persons rudely walking in front of customers trying to shop. However some of newer Costcos appear to be badly in need of an infusion of training from corporate to communicate the Costco culture and procedures. Tonight I had to return a few things at Maui Costco and was welcomed into the line by an angry fellow shopper who told me he'd been waiting for 45 minutes. There were five people ahead of him, all awaiting service by the single incompetent trainee who couldn't manage to push the right buttons- and no manager in sight, perhaps none in the store. A make employee tried to walk her through the process, but she just couldn't do it so he took over the single return queue. When he got to me, I handed him my receipts for the items and my Costco card, and he asked me if any of the items were on sale. I told him I had no idea, but that it did not matter because the price I had paid for each item was clearly in the receipts, and that was the price to be credited for the return. He insisted that sale status was important, and rudely demanded, "did you hear what I said?" I told him that I was neither deaf nor an idiot and that I'd been a Costco member for many years, so knew quite well how things work at the stores.and he asked, mockingly, "really?".

This is not the first time I have encountered sexist and/ or racist attitudes from native Hawaiian Maui clerks in stores on the island, where all too many natives seem to despise visitors not of their own background. Nobody really expects "aloha" from them, but good manners would be welcome,

Costco has historically had a culture of customer friendliness and polite service from seemingly happy and competent employees. Beware, corporate, for this is not the culture the Maui Costco employees project (and I have seen this in other stores outside the pacific northwest as well). You need to. hire employees who embrace the attributes that have made Costco the great company it quickly became back in the day. When you lose your corporate culture, the company changes in ways that may impede future success.

A Costco failure would be very sad.

The Maui Target has managed to hire friendly, happy, competent, helpful people, so it is possible to find good employees on the island. My suggestion is that you send some corporate staff over, make sure the store I hiring sufficiently intelligent people with good attitudes, and invest in some training. Sure, many people will shop there anyway because " it's there"- for now. But bad experiences may make some customers stay away, and I can tell you all the customers ahead of me on line were livid at having their time wasted and themselves disrespected by rude and incompetent clerks.

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Gordon Jones - 6 d 6 h ago

0

The lights are on no one is home.

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Anonymous - 6 d 11 h ago

Costco will fire you for any Petty thing

There not a good place to worry

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Retired officer - 6 d 18 h ago

One you have no chocolate mint cookies in Christmas decorated green, red and blue boxes anymore or not in Fontana Ca. Every year I go looking for thise cookies. What up with that?

Two ANIMALS IN THE STORE. DOGS, CATS BIRDS they belong at home not in stores. I was eating your great hot dogs, by the way why no more kosher dogs?. Anyway there sits persons with a dog in their cart where we are eating. I did bring it to one of the employee's attention, she was in a hurry but did tell them to remove the dog but did not follow up and they turned around and brought the dog back.

I saw a lady going into Costco that could have used a good scrubbing walking a dog that could barely walk it was so old and fat and definitely in need of a grooming with a service dog vest on. There is no way that smelly, raggedy dog was a service dog. She was allowed in with that dog. It was put in a cart and off she went. Now the next customer they come and put there kid in that cart where that stinking nasty dog was sitting. All kinds of creatures hitch a ride on dogs, ticks , fleas, feces stuck to their butts and people are putting their groceries and kids and purses in those carts. That us just not right.

I will leave any store even if I am ready to check out if I see a animal in where I am shopping.

These people with these service dogs need an ID officially stamped and approved by the boarded service dog association before they are allowed inside any store. Then your employee needs to call and check to make sure this is truly a service dog. This will stop a lot of the fake service dog vest you can buy on line. DO Something about this, it is differently a health issue.

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susan - 7 d 11 h ago

0

flounder fillet purchased at Costco has tiny sharp bones

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Anonymous - 7 d 15 h ago

mi es yessica Maldonado.. hoy diciembre 8 2018..he visits to su estare que esta ubicado en miami lakes.. me he sentido humillada, descriminada por uno de sus empleados que esta trabajando en la entrada.. simplemente no llevaba con migo la tarjeta..mi hermana la tenia con ella..le trate de explicar..que mi hermana me estaba esperando dentro del estore..pero el muy insensible me dijo que yo no podia..entrar..disculpen pero ese empleado no es un ordinario...

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Justacustomer - 7 d 17 h ago

Why no car wash? Oceanside, N.Y. has plenty of real estate.

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Anonymous - 9 d 18 h ago

What happen to the croissants you sale at Costco. They are not flaky or buttery like they use to be. I am very disappointed in the taste. I will no longer buy them now, as there is no taste and not flaky. Very sad, because that use to be one of my favorite things to buy.

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DAVID YOHMAN - 10 d 23 h ago

Hello, It would be really nice to have a costco in austintown ohio, mahoning county, closest one to youngstown area is in akron ohio which is 60 miles away. A great location would be st route 46 among other locations in the area. thank you.

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Dlmollesse21@gmail.com - 10 d 4 h ago

4

A good location in Houston for a Costco would be clay rd & highway 6North previously a Fiesta store or highway 6North & Little York previously a Kroger. Make a note or inform the Marketing Department. Both of these grocery stores were effected by Hurricane Harvey. Do not let that fool you . The closest Sams is on Hwy. 6NORTH is 290 and West Rd. Also a 2nd location for Sams on Hwy6NORTH & Parkrow right before interstate 10 & Hwy6NORTH. Both locations are easily accessible to the Hwy 6NORTH Area. Costco's closest location in the area is 1960 & Hwy 249/Mills Rd. (To far) the next closest is bunker Hill (to far) , also grand parkway 99 in Katy (to far) Look at those 2 stores previously mentioned Email me your comments.

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M.A Malik - 10 d 5 h ago

5

Dear Sir/Madam, Hanna Al Madina is a Madina Munawarrah based dates' exporter and trader in Saudia Arabia that produce best quality dates from its own farms in the outskirts of holy city. We provide fresh and quality dates with a wide range of popular dates of Saudia Arabia on competitive prices to our buyers that no other company can offer. This is only because of our company's promise to develop and maintain long term business ties. "Only a producer can make this promise not a broker" We have an excellent track record of exporting best quality dates in India, Iraq and now in Pakistan; also in a continuous progression to expand our quality product in all over the world. The types of popular Dates-we produce 1. Ajwa 2. Amber 3. Mabroom 4. Safavi 5. Sogai6. 6. Rabbia Dates' Storage: We have best quality storage capacity during off-season by controlled environment suitable for different types of dates; - Store the dates in airtight container- Store the soft dates in cold storage We are looking for our product buyers around the world, who can effectively and efficiently become a bridge between demand and supply of fresh dates Regards M.A Malik(Sales & Marketing Manager) We will appreciate your queries through Ring at:+(hidden)69 Text at:+(hidden)20 (Whatsapp Only)

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Teresa T Matsushima - 10 d 14 h ago

4

To Costco: I have ordered my photo Christmas cards from you for decades. But recently I have noticed the Costco photo cards are getting larger and larger in size and your designs and wordings on the cards are not that appealing. And in the past few years, I have noticed that more and more friends/people are sending Shutterfly card stock Christmas photo cards with a matte finish. Costco is going to lose a LARGE share of the Christmas card photo business to Shutterfly unless you begin to offer nicer, cuter, more appealing styles and finishes for your cards. Just my two cents. Next year, I am switching to Shutterfly. Sorry.

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Jack Clayton - 10 d 18 h ago

5

I love this business but I don't understand

How can you sell chili without some kind

Crackers crackers and chili go together

Like hot dogs and ketchup I love your

Hotdogs

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Anonymous - 11 d 7 h ago

1

Costco Corporate are the biggest bunch of schmucks. They dont know how to run this business. They've gotten worse over the last 4 years. And they are VERY GREEDY!!!! I should give them zero stars, but I'll be generous and give them one star.

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