Information, reviews and public commentary for US companies

 

Costco

Rating
2.145246
Web
www.costco.com
Address
999 Lake Drive
Issaquah, WA
98027
Contact
W. Craig Jelinek
Role
Chairman, President and CEO
Phone
(425) 313-8100
Fax
(425) 313-8103
Twitter IDs
@CostcoTweets
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Jones, J. - 1 d 15 h ago

0

In June of 2018, I went to the Tukwila Costco to have new tires put on my 2015 Toyota Corolla. While one of "Your Workers" was in possession of my car, they had an accident with my car and another Costco Customer. Your staff did not do anything to notify me until way later in the day, took no pictures. When I arrived to pick up my car (hood canted, bumper and fender hanging off), I was told by your service department manager, "It should be safe to drive to your family vacation." Your service department is a joke and still waiting to hear anything from your upper level management for causing so much trouble and no help. I had to call the insurance late Friday Night, I had to set up the rental car. Thanks for being indifferent about the situation. Thanks for blowing off all my phone calls.

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CARLOS - 7 d 16 h ago

0

i came to the store in nanuet NY last 3 weeks to buy some items, on my way to my car one of the employee called Michael came close to me and asked if i need help, i actually didnt need help but he push my cart and load up my car. i came last week to same shop to buy alot of items. when i came of the building i saw other employees wearing the yellow vest pushing carts, they saw me with a lot of items in my cart but NO ONE talked to me and NO ONE helped me as i stand looking at them walking away. i push my cart and load myself. i came back to asked for the employee MICHAEL who helped me last time and they told me He is OUT mean FIRED, i was curious to asked if they know why and one of them called OWEN said because of a member like me sent email to the management that he didnt offer good service. My heart broke and i asked if that's true, but one other employee said that was NOT TRUE and the management didn't investigate. I was disappointed in all Costco management because such employees like MICHAEL are few. I wish to meet MICHAEL again.

Flagged for review. 
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Robin - 9 d 20 h ago

5

I really wish that Costco would find a way to communicate to members that they need to treat their sampler people with more respect. I've heard members swear at them, throw things at them, grab many samples off the tray, some right out of the hand of other members, and the poor server has to stand there and take it, because if they say anything at all, they may get "reported"! Members seem to have no respect for the store either... they throw their garbage on the floor, leave perishable items they don't want all over the shelves, which really wastes good food, and by the end of the day, the store looks like a hurricane went through it - I realize "membership has its privileges", but it doesn't excuse the lack of common courtesy and respect for the employees and the store they shop at!

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Delia Cornejo - 12 d 11 h ago

0

I am extremely disappointed with the Optical Dept on the Marina del Rey California Warehouse.#

I ordered a pair of eyeglasses that I keep blaming the adjustment to the new prescription but after a few falls and almost breaking my nose, Decided to go to my doctor even thinking that I had beginning of Parkinson. Once outruled that, I went to my optamologyst in Santa Monica - Dr. Boxrud to find out that the prescription was beyond far from what my prescription was. I went back to the warehouse and they admitted with disbelieve that the Lab had made a mayor mistake. They offered a new pair of glasses.

Once again I felt the left eye slipping to the side, went to my opthamalogist and once again, The prescription was done incorrectly the ax on the left eye was incorrect and once again they played down and AGAIN blamed it on the lab.

Costco has a reputation of good customer service and quality a great marketing strategy but after these two incidents and see that the Costco Optical Manager give no great importance at my falling and bruising my phase and repeat the error makes me wonder how many other things are selling to us and they are "crap"

I have tried to send an email to corporate or even call customer service but its obvious that they do not want to heard complains.

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Esteban - 12 d 16 h ago

I am very disappointed in the service when buying golf cart batteries, I got the wrong ones, in less than a week I returned them to get the correct ones, and the tire section manager practically refuse to do it, claiming its not good for the company, ( was he taking a monetary loss ) terrible guy, made me feel like I am taking from his paycheck, Anyway......contact the manager got the correct batteries and complaint to the higher position person in charge by phone. Hope the store manager talks to this guy about respect to others, all the event on the new East Vale store in southern California.

Costco is a good company, however like in all a bad apple can ruin it.

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Dennis Sprester - 14 d 13 h ago

0

I've been a Costco member since 1980, (when it was Price Club), and this is the first time I've ever had a complaint

First, I ignored the Cell Phone Kiosk when it came into the warehouses with its aggressive salespeople. Then, in recent months, I've put up with the "Hard-Sell" salespeople that practically meet you at the door saying things like, " What TV service do you have?", "Are you happy with your cable provider?"! Now, NOW, I had to wait in line while the CASHIER named Ben S. (on his name tag), spent 10 minutes trying to "Upgrade" a customer's membership. This is NOT tolerable!!! If I want that type of HARD-SELL I can go to Juarez or Tijuana NOT Costco!!! I also should NOT have had to stand in line listening to that when I just wanted to pay and leave. In the past, Costco has been a very positive and pleasant place to shop, eat samples, save money and pick up a bite at the Deli on the way out. Now it's starting to feel like a battle. I asked the girl that was assisting at the register if this guy was a Cashier or a Salesperson she said, "That's what we're told to say"! I can't believe that Costco has found it necessary to resort to, or allow other businesses to apply these tactics. This is not acceptable. Costco has been an American tradition for decades and I don't understand why they now feel the need to operate that way.

Please feel free to contact me.

Very Sincerely, DS

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David Jay Hyman - 14 d 15 h ago

5

I have been a member for 32 years, in three states. I am shocked to see the unfavorable comments here. I think the cashiers, and sales help, and management without excepton are courteous and helpful. Their return policies can not be beat. I am in a store probably 1-2 times a week, none of their help ever leaves as it is a good place to work. My other favorite store is Nordstorms, you get what you pay for in each place, but Costco is a better value.The selection may not wbe as wide as some places but they choose good items and I don't bother going other places, except for clothes.

David Jay Hyman

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tony tony - 14 d 18 h ago

the store costco in celaya gto. mexico naver contest the call phones.please we need your help in this incidents because some stores is in the same problems .thank you.

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Alice D - 16 d 8 h ago

Hi Costco... you are so needed in New Jersey!,,,, south Jersey exit 36 is waiting for you to arrive... you can I blow our local clubs out of the water....Please look at our location....you won't be sorry...alice. D

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ANDREY BOGOLIUBSKY - 36 d ago

0

(G) It appears that all governments on this planet are filled with unscrupulous, incompetent jackasses, all trying to put one over on the other fellow. Such a bunch cannot be a tyranny. It is a very unstable and dangerous affair but we did ask for it.

It looks like our major growth industries are DRUGS, PROSTITUTION AND INCARCERATION.

Flagged for review. 
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ANDREY BOGOLIUBSKY - 29 d 13 h ago

0

**It appears that all governments on this planet are filled with unscrupulous, incompetent jackasses, all trying to put one over on the other fellow. Such a bunch cannot be a tyranny. It is a very unstable and dangerous affair but we did ask for it.

It looks like our major growth industries are DRUGS, PROSTITUTION AND INCARCERATION.

Flagged for review. 
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ANDREY BOGOLIUBSKY - 28 d 13 h ago

0

(H) It appears that all governments on this planet are filled with unscrupulous, incompetent jackasses, all trying to put one over on the other fellow. Such a bunch cannot be a tyranny. It is a very unstable and dangerous affair but we did ask for it.

It looks like our major growth industries are DRUGS, PROSTITUTION AND INCARCERATION.

Flagged for review. 
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ANDREY BOGOLIUBSKY - 18 d 14 h ago

0

It appears that all governments on this planet are filled with unscrupulous, incompetent jackasses, all trying to put one over on the other fellow. Such a bunch cannot be a tyranny. It is a very unstable and dangerous affair but we did ask for it.

It looks like our major growth industries are DRUGS, PROSTITUTION, PORN AND INCARCERATION.

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Dave Browning - 18 d 15 h ago

5

We need another Costco in Reno, NV. The last one opened in 1988 and the city has grown extensively since then. There has been considerable residential growth in the Northwest part of the city as well as to the East. As a resident of Reno, and speaking for many here, please bring us another store or two ASAP! Thank you!

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Authority being used to be rude to employees beneath them - 20 d 8 h ago

0

Costco employees(supervisors) should be taught in all Costco stores to treat employees below them not like slaves and spoke to like they are beneath them. (Rude, condescending) Your place of employment should not be dreaded going to due to how the supervisors are going to talk to you and treat you. It's really messing up the moral of Costco for good employees who need a job but don't need to be treated like crap. From knowing what goes on behind what customers see, how these supervisors make it miserable for employees. This is very unacceptable and should be addressed. As someone who is not as high as they are can not talk to anyone like they are nothing. No one should dread going to work be a of how they are going to be treated. (Vallejo, CA) maybe the CEO of Costco can speak to these upper management/supervisors to treat everyone with respect and the way they would want to be treated & spoke too.

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John - 29 d 15 h ago

1

I am very disappointed in the service when buying tires. I ordered tires online a week ago. I received an email yesterday confirming my appointment. It said arrive 15 minutes prior to the appointment time to have the tires installed. I did so. When I arrived I was told that the tires were not there. I was given an 800 number to call to check on them. Standing there, I dialed it on my cell phone. After 10 minutes on hold I was told they had not shipped yet. When I stated I had a confirmation email about the appointment they said sorry but it was still under the 10 day window stated on the website. I said then why did I get an email stating I was confirmed? They had no answer. I asked what about my time. I've wasted two hours of my time. The tire representative in the store told me this happens all the time. This is a very poor way to do business. I've been a member of Costco for years. I hate to see their customer service go the route of many other "non-customer focused" businesses. Someone needs to investigate why your systems aren't working.

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Dsn Moffett - 39 d 8 h ago

5

This is about GREAT customer Service that I received at the Optical Department of the Tacoma Costco today, September 6, 2019. First it was Patrick and than seamlessly handed off to Sern. They both went out of their way and delivered simply outstanding and superb customer service to me.

I really appreciated the time, effort, professionalism, and personal attitude that they offered. It really made my day to get some optical issues handled so well.

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Kathy Q. - 39 d 12 h ago

Hi. I'm am SO disappointed that my Costco is no longer carrying the decaf coffee ( Kirkland) at my local store? Why did this happen? It is the very best on today's market.

Also, while I'm here I have to say it is now so stressful to get gas - because if there is no one directing people as to where they HAVE to go there's such a backup almost to the street - because people hang back to see which pump opens first. Fights have broken out (nothing serious) but still- it shouldn't be stressful.

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Danny - 48 d 17 h ago

5

I would like to see Costco do something like Loop Packaging on general consumable products like soaps, milk, detergent etc. See below:

https://www.packagingdigest.com/sustainable-packaging/loop-reusable-packaging-shopping-platform-launches-in-the-us-2019-06-06

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Bob - 39 d 16 h ago

4

Strongly CONCUR !

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A.Rizzo - 40 d ago

0

BEWARE, BEWARE, BEWARE of ALL COSTCO WARRANTY'S.

They do not stand behind them.

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Debbie Cassiero - 52 d 31 m ago

1

(SPAM)

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Tito - 40 d 23 h ago

0

@ Debbee C ass iero,

SPAM SPAM, SPAMSPAMSPAM, SPAM SPAM...............

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Reachell Gaddy - 48 d 5 h ago

I'm writing Costco cause I put an application in an Received an Email stating they would like to interview me try to confirm the interview got no were so I'm going to call explain see what said

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D'Paul - 50 d 17 h ago

0

*+*+ Remember when,

Cube yid head Regis Philbin of the "everyone wants to be a millionaire" TV gawk show apparently complained that there are too many male honkies grabbing off the goodies. That's the same complaint we've been hearing for years - about everything - and the solution is simple. Rig the show like it has been for years in education, job promotion, grants, special rights, etc. Weez all ekills ain't us?

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