I had a complaint against a employee yesterday where I took it to a higher level. I spoke to a manager named Mickey L. in the corporate office today about the situation. I was very pleased with how he handled my complaint. In our conversation later I asked him some other questions I had about Costco and products that I was interested in. This man knows Costco inside and out to a " T ". He knows how Costco started from the beginning of it's first store to where it is Globally today. I was very impressed with his knowledge and professionalism. I had a wonderful and fun conversation with him and I didn't want to end the call ! Hey, Mr. Jelinek if you read this please buy this man a Starbucks Gift Card or I will !
I live in sacramento California and I have been trying to buy a Yardistry 12x14 Gazabos and i am so disappointed that Costco can't have it where we can order this item pay for it and wait till it comes in.If I could of I would have bought from Yardistry but they can't sell it to me.I have to call almost daily to see if any have come in.
I would like to make a suggestion that is very worth your consideration. The store is always so crowded and those of us in wheelchairs have a hard time moving. What if you opened from 9:30am to 10am strictly for handicapped; when issued a handicap placard we get an ID card, so at the door a person can show their handicap identification so others don't try to fool you.
I am absolutely disgusted with Costco tires. We bought 4 new tires less than 2 months ago. They didn't tell us it needed an alignment. Today I found out the 2 front tires are worn to the belt. Now they won't do anything about it. They said it was the alignment but worn to the belt in less than 2 months? Nothing we can do. I have been screwed over. I am done with Costco.
We have been shopping at Houston Costco for years and today I decided to use the pharmacy to try and save money. The pharmacist treated me like a criminal by accusing me of knowing that my doctor wrote a quantity of 120 pills when it should be 90 pills. I was injured in 1991 and have always received scripts for 120 pills, even last year. He called my doctor and then told me to return with a proper script for 90 pills and have the doctor write a diagnostic code on it even though it says for PAIN! It took me two hours at the doctor's office to get the 90 pills, but the doctor does not write codes, so I called the pharmacist and told him that I will be unable to fill my scripts at Costco. He did apologize to me but said that he has to follow company rules. I have never seen diagnostic codes on prescriptions and find it difficult to believe that you require all of your customers' doctors to provide codes. You may want to check on this Costco policy because it must be costing your company in lost business.
My husband and I are on a very tight budget (Soc.Sec.), so we save up and buy in bulk at Costco....we are both up there in age and by the time we have walked half the store, the body starts to run out of energy. It would be so wonderful, if Costco would put in a few straight bench, no back type of benches throughout the area so folks could sit for a few minutes to rest. We never have the strength to do the whole store because of that. We notice that there are areas where a simple bench could be added (at the outer endcaps where they stack empty boxes and some goods. Please someone look at this....you would make a lot of folks happy.
I have noticed a post on Facebook that I think is some type of scam. It's regarding a free offer from Costco. I wiuld like to send the screenshot of the to the proper person. Thank you, Brenda
Costco is a very progressive company and we switched to their business Citi credit card from AMX. . With that in mind AMX was and is able to down load the purchases each month to Quick books, but Citi has to be downloaded manually which make no sense in today's business world. Would you think that a business wants to be more efficient not less. Hopefully Costco will make CITI change this to accommodate there business customer base.
Get rid of CitiBank Visa. On 4/17/17 Citibank called us to tell us someone had applied for a new card in our name. We had this happen with American Express once and we had new cards the next day.
Citibank has no idea what they are doing. Finally on 4/23/17 new card showed up via FedEx. Not one set of cards, but two sets of cards!!!!!!! I have spent over 10 hours on the phone with these people, I am still not sure if these new cards work...
My fianc spent $800 putting tires on my truck in the tire shop at the Carson city Nv Costco. They told him it was 2-3 hours wait and there is no waiting area. The store employees wouldn't let him into the store to get a hot dog at the food court because he isn't on my membership so he had to wait outside in the rain and wind. He decided to take a walk around the perimeter of the parking lot to kill time and stay warm. The store then called the cops and tried to falsely have him arrested for breaking into cars. If this is your idea of customer service then I will never step foot in any of your stores again.
Should not buy Costco tires. They buy old manufacture seconds tires. Also they do not honor their warranty.
Stop sending me surveys forbidden Wheels hotmail.com
Costco Prescott Arizona we have been buying gas from Costco for Years anyway in the past three months every time I buy gas I get charged $125 for a $30 gas purchase. I called the manager at my local Costco and they were very pleasant but told me anywhere I go I'm going to have that happen which is total BS I've been buying gas for 40 years and never had $125 taken for $30. I am going to have to stop by and Costco gas because money is tight and I cannot have that kind of money taken out of my account for 24 hours I will start buying Costco gas again after this problem is fixed. Very dissatisfied I consider it stealing.
We have been a customer of Costco for many, many years. We have spent a lot there. Enough that our membership doesn't cost us anything. We have always liked Costco because they always seemed to be for the customer is right. Until today. I was so disappointed and hurt when we went to your Nampa, ID. store which is where we live and I took my daughter and son-in-law as a guest. I had no idea they had to have cash to pay for their items that they took their very valued time to pick out and found that they would not accept their foodstamp card. They are going through very hard times and I thought the least the manager could have done was make an exception due to the length of time and amount of money we spend at Costco to make an exception. It caused much difficulty for all of us and we were very disappointed. Whats the point of bringing a guest and you will only take cash from them. I am extremely disappointed. I hope this is not the direction that Costco is now going. The manager had absolutely no concern for how much this hurt my daughter, son-in-law and myself. It caused a lot of extra problems for me but then I am only the customer right?!
I am sorry this happened to you but I would never assume any big store like this would accept any GVT card for payment. That was up to them to do research before hand to see.... also not quite sure why you say your membership does not cost you anything.....
I totally emphasize with your plight.
My Non-Profit Organization have been a member with Costco since 11/1999. On Monday April 10, 2017 a place an order with the business center that was suppose to be delivered today April 12, 2017. Called the Business Center that was supposed to deliver my order today, after much run around and anguish. I was told by the Router Whistle that they are not able to deliver to my business location because it is in a residential area. This to me is bait and switch because they charged my credit card never notified me and when they didn't deliver as promised and I started contacted them, that is when they said they can't deliver to me. How ridiculous!. First person Whistle said he was told by a Patricia that I was supposed to call back and give them an address. Never received a call from a Patricia nor message or any type of communication whatsoever. The delivery address was on the order. No one contacted me, I only learned of these ambiguous excuses once I called about my order not delivered. Then he transformed me to a manager Chip Bloom who was no help whatsoever claiming despite our address being zoned both for business and residential they can't deliver there. It was more like they won't deliver here, that they can't. I am yet to receive my money back.
The way Costco have been treating customers now is so despicable. I am not sure if the current CEO really know who long term dedicated customers are being treated but I do know the former CEO would not have tolerated this type of treatment to customers.
There may be load restrictions for the trucks they use to deliver items. Just guessing.
Remember Costco is a wearhouse "club" that others have paid to join.
I have a house in Antioch, California, and go to the Costco there. However, it is always crowded and the wait is long, no matter what day or time you go there. Are there any plans to open another Costco in that area? The area that the Antioch Costco is in has become crime ridden, and I am always reading about crimes happening at the Costco there. Just last week, a criminal had a shootout with the police in the Costco parking lot. I will no longer go there without my husband. It would be great if you could open a Costco in Brentwood, which is about 10 miles from the Antioch Costco. It would relieve the congestion at the Antioch Costco, and give shoppers a safer place to shop. The population in the Antioch/Brentwood area has grown dramatically in the last 10 years, and could easily support 2 costcos.
Costco Westbury....the busiest Costco in NY, possibly the country. Our favorite shopping place but.....Parking is difficult - my suggestion to make is a bit easier....number or letter than parking aisles. I always try to memorize where I parked but there is no delineation, all the aisles look exactly the same from the outside. Heading down the wrong aisle with 100 pound shopping cart & cars following you to your spot, only to be in wrong aisle can be easily fixed!
BEWARE.....Costco sells outdated warehouse tires.Manufacture seconds.
witnessed the TOTAL HUMILIATION of a person who had an EBT card. NOT only were they NOT allowed to use it at the REGISTER, the cashier was "UNPLEASANT" and directed the unfortunate person to GO TO THE SERVICE DESK TO USE THE EBT CARD
SO why is it that a SPECIAL PROCESS is forced on someone who (obviously RETIRED ELDERLY) person who had an EBT card ??? why is that person NOT treated with the SAME dignity someone with cash or a credit card ????
I AM DISGUSTED with COSTCO that it is not handled at the SAME CASH REGISTER as I was ???? WHY are they DISCRIMINATED AGAINST ????
NOT only was I horrified, but I got to thinking that I almost NEVER see anyone with an EBT card at COSTCO. Is this the reason why????? IF IT WERE ME being HUMILIATED you can be sure I would be telling my friends to BOYCOTT COSTCO. I am SO DISGUSTED
A reason for having a person be redirected to a "service desk" might be simply because an EBT card requires separate entries for a special code assigned each individual card, and the regular registers are not set up for this. I don't suspect that COSTCO gets too many EBT recipients.
U know corporates email address
Please consider dropping tobacco products. They cause about 15% of deaths. Most other groceries, like Trader Joe's stopped long ago.