Information, reviews and public commentary for US companies

 

Costco

Rating
2.156219
Web
www.costco.com
Address
999 Lake Drive
Issaquah, WA
98027
Contact
W. Craig Jelinek
Role
Chairman, President and CEO
Phone
(425) 313-8100
Fax
(425) 313-8103
Twitter IDs
@CostcoTweets
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Cindy McDow - 1 d 16 h ago

5

Hello Costco, why no stores in Henry County/McDonough Ga. SAMS SUCKS!. The only store in our area is in Clayton Co. And it changed to Business Store. We have the $$$$ and want to shop Costco. Was a member for years until you took my Wholesale store away. Sad in Henry County Georgia.

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Richard Miller - 1 d 19 h ago

5

Costco needs to consider closing its Orlando, Fl store on Orange Blossom trail and move it 25 miles south to St Cloud, Fl

St Cloud is in the middle of a large building boom with over 10, 000 homes under construction. Their proximity to Kissimmee, Harmony and Narcoosee Fl will fill the store with customers.

We currently only make two trips a year to Costco and would shop there more often if it was closer.

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Susan - 2 d 19 h ago

5

There are many people in our community that would like to see a Costco here in Show Low or Pinetop/Lakeside, Arizona area. The nearest Costco or Sam's Club, would prefer Costco, is over 100 miles away. We have many small communities in our area that would love to see a Costco come to our area and it would also offer jobs to may people too. There was talk of a Costco coming to our area over five years ago and it never materialized. Please, Costco, we need you in our area!!!

Thank You very much.

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No More Costco - 20 d 17 h ago

1

I am a costco member and so is my mom. She does not have internet or a computer, and utilizes mail to see if it's worth driving to costco to shop. They stopped sending out the circulars, the store stated that they only send to business and executive members. Tried to email costco but they no longer recieve emails and Apparently stop sending out mail, maybe downsizing services to line more pockets. Apparently my local store in Davie, FL tells me one thing and some chat feature, tells me another, either way it appears that costco only values their higher level membership customers and I will be dropping my membership coming up. Plenty of other competitors Sam's BJs etc Here's the transcripts folks Alyssa B. has joined the chat Rob: My mom is a costco customer as am I and recently she went to our local Costco store inquiring as to why they ceased sending out the Costco monthly book that shows items/sales,etc. The store told her that they no longer send them and only to Alyssa B.: Hi Rob! Thank you for choosing Costco! My name is Alyssa B. - I'm reviewing your request and will be with you in just a moment. Rob: Business and executive members is this true if so why? Alyssa B.: Hi Rob, I am happy to assist you today! We are currently doing testing in certain areas of no longer sending the coupon books to any members, and using the digital option online only. Alyssa B.: It can always be picked up in store or viewed online at https://www.costco.com/online-offers.html?COSTID=MVM_header Alyssa B.: Are you still here with me? Rob: So in those areas youre testing, you don't send to any members correct not business executive or gold membership? Rob: Yes I'm here Alyssa B.: Correct. The areas in which we are testing, none are being sent via mail at all Rob: Ok. What's the criteria that costco has chosen particular areas over other to only offer online..i know someone nearby me that still gets it curious Alyssa B.: Unfortunately, those decisions are made much higher up in the Corporate level so I do not have access to knowing why or how they chose the areas that they did. You are also welcome to have your mom chat us in separately and we can take a look at her account and see what we can do for her. Rob: It just doesn't help my mom that still does things the old fashioned way does not have a computer it's counterproductive to drive to store to see what's advertised, that's fine thanks..ill be canceling soon as available as am I thanks for your help Alyssa have a nice day Alyssa B.: You too, Rob! Take care. Alyssa B.: The reference number for this chat is (hidden)49. If you would like to tell us about your experience, please share your feedback here: https://secure.opinionlab.com/ccc01/o.asp?id=hBWebQdN. Alyssa B. has disconnected.

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Happy Member - 5 d 49 s ago

5

Get a booklet next time you are in the warehouse! No big deal, they still print them.

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George - 25 d ago

0

I took an online survey about Costco. I gave a high review. Cheese Selection Board in Newton Center MA conducted it for Costco. It offered a "free" prize for taking the survey. Turned out that you could not get off the site once you put in your information without being deceived into buying two products of unknown value. There is a customer service number to call which I did and as of this writing have been holding for 23 minutes. I just gave up on the call!!!!

This is a complete ripoff! I gave Costco good grades and have been a big fan. This is totally out of character and I am extremely unhappy with the deception of this survey under the name of Costco.

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Anonymous - 5 d ago

5

Costco doesn't do those surveys, that is a scam to get your info.

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John - 5 d ago

1

So basically, I found a dining room table on line at Costco.com for 799.99... the same exact dining room set was 599.99 at the Newport News Va Costco warehouse. I put in for a price adjustment and was denied because they say the Costco.com does not price match it's own stores. So I ended up paying 200.00 for 'free' delivery to my home. The reason I requested 'home delivery' and did not cancel the order and pick it up myself, is because I am a disabled veteran that cannot handle trying to pick up such a large item.

I doubt that this complaint is going to make a difference, but you should know that this is shoddy business practice and at the very least, something should be posted on the Costco.com websites hat states that you will not price adjust to your own warehouses.

I will be posting this information to your Facebook page as well, so all your customers can see how you treat your disabled 'valued' customers.

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camille - 5 d ago

0

my surveillance camera went bad and after numerous time trying to fix them requested a return sent me the return label shipped it and was refunded for the wrong item called them a month and a half ago requesting help they did take the money back but never refunded me for the item. called and called and better stay away from the supervisors because they have no clue what they are doing and u figure a company like Costco will hire competent people as a supervisors .nop .anyhow still calling emailed corporate and still not resolved running out of option and its a lot of money and already went to Costco and purchased new one and installed it .any idea help

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MARIA-- PHOTO DEPT. NANUET N.Y. - 9 d 22 h ago

5

MY NAME IS RICHARD J.MEROLA. I WENT TO THE COSTCO LOCATED IN NANUET NEW YORK YESTERDAY ON FRIDAY JAN.17, 2020 . I HAD TO HAVE A PHOTOGRAPH ON MY CELL PHONE MADE INTO A 5 BY 7 PHOTO. FORTUNATELY , YOUR SALES REP. IN THE PHOTO.DEPT. NAMED MARIA HELPED ME BEYOND THE NORM.!!! SHE TOLD ME THAT IT WOULD BE ABOUT 20 MINUTES OR SO. I SAID GREAT, I'M RETIRED I'M NOT IN A HURRY AND THAT I WILL SHOP FOR SOME OTHER ITEMS. ABOUT HALF HOUR LATER I RETURNED. MARIA WAS EXTREMELY APOLOGETIC AND SAID THAT THERE WAS A PROBLEM WITH THE PRINTER ,BUT THAT SHE WAS TRYING TO FIX IT. AGAIN I REASSURED HER THAT I GREATLY APPRECIATED HER CONCERN AND INTEREST IN REMEDYING THE PRINTER PROBLEM. MS. ADAMO, TO SAY THAT THIS WOMEN -"MARIA" IS AN ASSET TO YOUR CORPORATION WOULD BE AN UNDERSTATEMENT !! HER CUSTOMER INTERACTION WAS BOTH REASSURING AND RESPECTFUL. IT SEEMS THAT PEOPLE ARE QUICK TO COMPLAIN ABOUT ALMOST ANYTHING, BUT RARELY TAKES THE TIME TO SAY THANK YOU OR SEND A COMPLIMENTARY NOTE TO EXPRESS A PERSONS OUTSTANDING SERVICE. COSTCO IS VERY FORTUNATE TO HAVE MARIA-{PHOTO-NANUET} AS THEIR REPRESENTATIVE. THANK YOU MS. ADAMO FOR YOUR TIME , BUT I FELT COMPELLED TO COMPLIMENT THIS OUTSTANDING WOMAN! BRAVO !!! SINCERELY, RICHARD J. MEROLA 6 ARBOR LANE BARDONIA NEW YORK 10954

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Anonymous - 14 d 13 m ago

(SPAM)

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Anonymous - 10 d ago

costco sheridan co. no longer carries the 3 lb can of decaf coffee. I can't have caffeine . I saw whole bean decaf in soft bags but I don't a grinder..

BRING BACK THE 3 LB CAN OF GRO

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Anonymous - 14 d 13 m ago

(SPAM)

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Anonymous - 10 d ago

costco sheridan co. no longer carries the 3 lb can of decaf coffee. I can't have caffeine . I saw whole bean decaf in soft bags but I don't a grinder..

BRING BACK THE 3 LB CAN OF GRO

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Anonymous - 10 d 45 m ago

costco sheridan co. no longer carries the 3 lb can of decaf coffee. I can't have caffeine . I saw whole bean decaf in soft bags but I don't a grinder..

BRING BACK THE 3 LB CAN OF GROUND DECAF

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W. Craig Jelinek / ceo - 14 d ago

0

Elon Musk-rat, the crypto tranny, is an old granny that smokes dried up turds.................OP

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Ben D - 15 d ago

5

We've moved from Davie, Florida to Vero Beach, Florida

H E L P

We only have Sam's Club up here and you are SOOO much better

When are you opening in this incredible growing market. You could service it with a centrally located main warehouse (east of Orlando) and handle the entire Treasure Coast

HELP

Ben D

(hidden)

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A.RIZZO - 15 d ago

0

***********************WARNING**********************

---BEWARE, ** BEWARE.** BEWARE, ** BEWARE.** BEWARE, BEWARE.** BEWARE, ** BEWARE.** BEWARE, ** BEWARE

* DO NOT PURCHASE YOUR TIRES AT COSTCO TIRE CENTER. THEY HAVE A FRAUDULENT WARRANTY ON ALL TIRES SOLD BY COSTCO. THEY DO NOT HONOR THEIR WARRANTY.

***** YOU'VE BEEN WARNED****----------

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brave boy - 26 d ago

4

(SPAM)

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george m - 25 d 27 s ago

4

I took an online survey about Costco. I gave a high review. Cheese Selection Board in Newton Center MA conducted it for Costco. It offered a "free" prize for taking the survey. Turned out that you could not get off the site once you put in your information without being deceived into buying two products of unknown value. There is a customer service number to call which I did and as of this writing have been holding for 23 minutes. I just gave up on the call!!!!

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of no more cost o - 20 d 5 h ago

3

to email costco but they no longer recieve emails and Apparently stop sending out mail, maybe downsizing services to line more pockets. Apparently my local store in Davie, FL tells me one thing and some chat feature, tells me another, either way it appears that costco only values their higher level membership customers and I will be dropping my membership coming up. Plenty of other competitors Sam's BJs etc Here's the transcripts folks Alyssa B. has joined the chat Rob: My mom is a costco customer as am I and recently she went to our local Costco store inquiring as to why they ceased sending out the Costco monthly book that shows items/sales,etc. The store told her that they no longer send them and only to Alyssa B.: Hi Rob! Thank you for choosing Costco! My name is Alyssa B. - I'm reviewing your request and will be with you in just a moment. Rob: Business and executive members is this true if so why? Alyssa B.: Hi Rob, I am happy to assist you today! We are currently doing testing in certain areas of no longer sending the coupon books to any

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Anonymous - 27 d ago

Why does Costco let Sams Corp be the only game in town, in Bryan/College Station Tx. Just wondering when you might consider giving them a run fir their money. Signed tired of Walmart and Sams Club.

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Anonymous - 35 d ago

4

(SPAM)

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brave boy - 32 d 3 h ago

3

this review gets to corporate office as there is no point of me filing a complaint with the manager as my complaint is with one of the store managers. We were at store/ whse: 156 and was 'helped' by what turned out to be a manager of the store named Debbie. Reason for our visit was to purchase a microwave and return a defective dehydrator. My husband was chastised by Debbie, the manager, that we took too long to return the product?! H

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A.RIZZO - 32 d 14 h ago

0

***********************WARNING**********************

---BEWARE, ** BEWARE.** BEWARE, ** BEWARE.** BEWARE, BEWARE.** BEWARE, ** BEWARE.** BEWARE, ** BEWARE

* DO NOT PURCHASE YOUR TIRES AT COSTCO TIRE CENTER. THEY HAVE A FRAUDULENT WARRANTY ON ALL TIRES SOLD BY COSTCO. THEY DO NOT HONOR THEIR WARRANTY.

***** YOU'VE BEEN WARNED********************

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Mathhew Jane - 52 d 5 h ago

2

(SPAM)

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K Park - 51 d ago

3

I hope this review gets to corporate office as there is no point of me filing a complaint with the manager as my complaint is with one of the store managers. We were at store/ whse: 156 and was 'helped' by what turned out to be a manager of the store named Debbie. Reason for our visit was to purchase a microwave and return a defective dehydrator. My husband was chastised by Debbie, the manager, that we took too long to return the product?! Her words were "..we will take it back THIS TIME but next time don't wait 5 years to return something!" I thought I had purchased the item no more than 2, 3 years ago at most but apparently it has been 5 years. A dehydrator is not an every day used appliance, it's not like I used the appliance for 1,825 days and now that it broke I want to get rid of it! I used it once or most twice a year, so total 6-10 times since purchase?

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OFFICIAL - 45 d ago

CAUTION CAUTION!!!!!! FOREIGN SCAMMERS i.e. FROM COUNTRY IN LEBONON, THEY GET REMOTE ACCESS TO YOUR BANK/GIFT CARD & TOTAL PERSONAL INFO ON YOUR PHONE!. THEY USE PHONE #'S TO POSE AS 'CUSTOMER SUPPORT' FOR (ALL) MAJOR BUSINESSES MAIN HEADQUARTERS. SUCH AS #'S 1(hidden), 1(hidden) & (hidden). DON'T CALL NOR RECEIVE CALLS FROM THESE #'S. THEY'LL TRICK YOU TO HACK IN YOUR PHONE OR COMPUTER. HACKERS NAME IS APOORV & CLAY & MANY MORE.

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George McMahon - 41 d 15 h ago

0

They just tried to scam me with the same #

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