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999 Lake Drive
Issaquah, WA
W. Craig Jelinek
Chairman, President and CEO
(425) 313-8100
(425) 313-8103
Twitter IDs
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Seniors needing help!! - 4 h ago


I feel your membership fee is very unfair to 1 person senior households and now you're increasing it! We have to pay the same fee as families with children and many times one person is paying for multiple unrelated people. I've seen full baskets that are shared among other people both in and outside the warehouse. We single seniors are subsidizing larger families or groups and this is grossly unfair. We cannot stock up on large amounts of perishable food and non-food items as larger families and friends can. You certainly make your money on larger purchases that we single seniors cannot possibly purchase. Why not give us a break because we don't come close to spending what multiple purchases on one card can.

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Ron - 7 h 8 s ago


You guys are still practicing this low ball approach to sales I see. Gets some class and take a different road than all the rest. You don't need these sleezy tactics to try and boost sales. Stop sending me this very insulting adds! Thanks Ron Hinckley Sent from my iPad On Aug 18, 2017, at 6:25 AM, Thank You wrote: Share your opinion and you could receive 50USD* If you are experiencing difficulty viewing this important message, visit here. 2885 Sanford Ave SW #35872, Grandville, Michigan 49418 This message was sent by Secure 5G. Click here to UNSUBSCRIBE if you no longer wish to receive these emails. Secure 5G | 21301 S. Tamiami Trail | Suite 320 #108 | Estero, FL 33928

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Mehran Tossian - 11 h 4 s ago


I buy one of last one of Sony speaker .in display price $69.99 a he charge me 99.99 and he change price front of me, his name Steve and his store manager of leesburg cistco

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Anonymous - 5 d 10 h ago


We are very unhappy with Costco's credit card policy. Customers beware they do not except discover, Amex, MasterCard credit! VERY DISAPPOINTED WITH THIS COMPANY!!!!

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My Opinion - 19 h ago


I TOTALLY AGREE--- My daughter gave me a membership for my B.D....which NOW I find I cannot even use they did NOT MENTION the only credit cards allowed...and I have had Mastercard for almost 50 years and DO NOT WANT another credit the 'membership' is a complete waste... they should at least refund her money... WHAT A RIP OFF.

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Sandra Gomez - 1 d ago


Hello. I am a loyal Costco member and was looking to ask for a donation to help our local football team. We live in Alamogordo NM and we have to travel out of town in order to shop at Costco. Our team looks to Costco for detergent, clorox, clorox wipes, Lysol and dryer sheet. Our school is the only high school in town and the coach has had to buy these cleaning supplies with his own money. Because we are such a small school there isn't enough money in our budget for this. We have ask for donations from the community and local store and now we are asking you. Any help would be greatly appreciated. Thank you in advance your loyal customer.

Sandra Gomez.

Coach Sisco

103 Cuba Ave.

Alamogordo NM 88310


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Disappointed in Idaho - 2 d 3 h ago


Have shopped Costco for years and have always been pleased with the service I have received but today was an exception. Ready for check out and was placing my items on the conveyor belt, the young bagger or packer assistant or whatever he was called was not personal, never a cheery hi or saying you can leaver these items in the cart. Just a gunt when I asked if I could leave the heavy bag of potatoes in the cart. I was watching the items roll thru checkout, talking to the checker and getting my payment ready when I heard my husband asked the bagger-packer if we could have a box for the smaller items. We got a box and it was filled with items just thrown into the box. the individual beer bottles we bought were stacked sideways in a small box to overflowing, the cooked chicken I bought was placed on the bottom of the basket, The cart and items were a mess. Upon getting my receipt highlighted, I mentioned this to the employee with the highlighter. she acknowledged the basket was a mess but have a good day. Just felt my concern would go unnoticed. My husband and I re bagged the items in the car so the fresh strawberry juice would be captured and the chicken grease and juice would be contained. I decided to call the local Costco where I purchased these items, talked to an administrator. I told her what happened and said this young man needs more training and more people skills and I was disappointed in the way Costco treated me, a customer. She sympathized, said she would talk to the young bagger-packer. And thanks for my concern. Just thought a little more concern towards the customer should have been given, like a nominal gift card or something. Just felt. even with my complaint, my concern was dismissed. Costco needs to better train there younger employed seasonal employees!

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Disappointed in FL - 2 d 5 h ago


I am very upset with the citi Visa card that Costco has switched to. Over the past month someone has made fraudulent charges on my card. The first time the store caught it not the card un like AMEX who does an excellent charge monitoring. The 2nd, 3rd and 4th time It was on the new card which I have never used and was still in the envelope. They said the most recent charges are to small to investigate and the previous $1000 charge was reversed so they won't investigate. It seems they protect the thief not the card holder. The only reason I have this card is because of Costco so I feel they need to make it safer for their customers. I ask COSTCO who is more important for you to help negotiate better protection your members who spend the money in your stores or the people who steal from them.

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Ken From New Jersey - 2 d 6 h ago


Mr Craig Jelinek, This morning there was an article in the Bergen Record in New Jersey. about a decision in a LAWSUIT brought against Costco by Tiffany Jewelers. The complaint made by Tiffany, from the article,was that Costco employees sold and misrepresented certain 4 prong setting engagement rings as being made by Tiffany. Tiffany claims that Costco profited on the sale of the rings by using Tiffany's name. The article states that the judge ruled in favor of Tiffany & Co. and awarded a very large judgement against you including punitive damages. I have been a member of Costco since they opened in Bergen County New Jersey and cannot say more about their honesty in representing every product that they sell, as to origin and authenticity. This includes thousands of name brand and designer items. I do not believe that the employees that sold the rings tried in any way to represent that the rings were made by Tiffany rather than perhaps in the Tiffany Style. My hope is that Costco will appeal this decision. Hopefully the information below may help support your appeal and a reversal of the decision. . 1. I was in the jewelry business for many years and recall in the 1970's when Tiffany promoted a 4 prong setting ( The Tiffany Setting) for their diamond solitaire rings. Every jewelry manufacture in the world made and still makes a 4 prong setting in the "Tiffany Style". 2. Everyone who buys from Tiffany expects the jewelry to see Tiffany & Co. stamped inside the gold ring, and packed in the distinctive blue color marked Tiffany bag and box. Were any of the rings sold marked Tiffany in the band and packaged in Tiffany blue boxes?. 3. I assume that Costco employees do not work on commission in jewelry sales which are usually done by senior staff or supervisors. Therefore there is no motive to misrepresent any item. 4. With Costco's incredible return policy anyone could easily return an item they unintentionally or mistakenly purchased. Without any intent to deceive or misrepresent the jewelry in question, and without any motive to influence the cistomer's decision to purchase it, how could punitive damages be justified. Just another quick example. At the turn of the century the original Tiffany Studios in New York made beautiful lamps and glass items These Tiffany Lamps and Tiffany Glass pieces have become incredible valuable and are exhibited in museums today. Yet thousand of lamps are sold every year in stores from Macy's to Home Goods and advertised as "Tiffany Lamps" The name has become synonymous with the style or the look.. No one is complaining here.

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HK - 3 d ago


Hello Mr. Jelinek.

Costco in Huntington Beach, California asked me to renew my executive membership 2 times. I told the cashier I renewed it already in May 2017, but he didn't believe me. Then I had to pay my foods plus $120 renew fee in August-2017. I was your member since July - 1986 and why Costco didn't know how to check my history purchases or my renewal history? Why why ?

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Anonymous - 3 d 6 h ago


Dear Mr. Jelinek,

Refer: Tiffany Ruling

Costco had argued that "Tiffany" had become a generic term, excusing its use. Oh come on Costco, you're better than that. The country has become full of lies and half truths. Shame on you.


Flagged for review. 
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judyh - 4 d 28 m ago


i love costco! shop there almost weekly.

what i miss most, since i became a vegetarian, in december of last year, are your hot dogs! i used to go out of my way to stop by for lunch or dinner.

would you consider offering a vegetarian hot dog, for those of us who don't eat meat?

if so, i will be your best friend forevermore :)

i shop at the richmond CA costco, on central avenue.

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lflores - 4 d 6 h ago


I love Costco, but I have a problem with one of their traveling Vendors. I purchased a product from Heat In A Click a while back. They said I could get a replacement product any time without question if the product leaked, i just needed to go to the website or bring it in when they were in the store.. This worked once, and then a while later another leak, but they stopped coming to Costco, and when I went to their site they ignored me. I finally saw them in the store, I recognized their GREEN HEAT signs and packaging, but the name was changed. I walked up to the vendor, and without me even saying a word, he said "that is not us" and pointed to his logo. I said the signs were the same, and he repeated, "Not Us". Quite rude, but more aggravating, they obviously planned to avoid liability by changing their name.

I don't even care about the replacement, I just want Costco to know this vendor is shady. I know they usually strive to get quality vendors. This time one slipped past them.

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RMiller - 4 d 10 h ago


I LOVE Costco! I wanted to thank you for your article about Dyslexia in the month's Connection newsletter. I own a dyslexia clinic and get a lot of supplies at Costco. The feature article was informative for parents. Thank you for for helping people to understand that Dyslexia is not a vision based disorder, but difficulty with sound discrimination.

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R. Bafagulle - 4 d 9 h ago


"...sound discrimination..."

Can you elaborate how "sound" discriminates.

Is that a "hate crime"???

If it is a crime, there should be a "law" against it.

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Anonymous - 5 d 17 m ago

Hello sir I am writing a book on corporations and I would love if you could take some time to explain why Costco is one of the finest American corporate companys around (hidden).

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A. Rizzo - 4 d 16 h ago




HA HA HAA HA HA HA HAAA HA.................

That's a good one.

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David Sweeney - 5 d 8 h ago


I wanted to comment on excellent help from two Costco associates at #1199 Lawrence Twp New Jersey. Teshia B and Marquis assisted my wife and I to activate a membership purchased on Groupon. Teshia was patient, persistent and pleasant through the long annoying ordeal. She was great.

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Anonymous - 6 d 12 h ago

You need to change your inadequate packaging of the Kirkland "Complete Nutrition Shake

to more sturdy containers like those used by Boost and Ensure. Also, the inside aluminum

stopper tends to fall into the shake. Not cool. Dale Pullen, Naples, Fl.


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Anonymous - 7 d 21 m ago

The Worst customer service experience even towards employees.

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GREG M - 7 d 29 m ago






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Anonymous - 7 d 9 s ago


Costco closing time is 830 pm Mon to Fri.

I arrived at the tire center located on Lawrence at 745 the technician refuse to install my tire on because it's too late install my tires.

I purchased 4 tires from costco they were her expensive $600 and they refuse to install my tires. Informed me I had to return the next day

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Ernestine Parker - 7 d ago

After reading all these reviews I know I am wasting my time contacting you! I have called customer several times and it has turned out to be a big joke!

On July 12, 2017, I accidentally sent a bill of mine through my bank bill pay to Costco in the amount of $4,424.77. This money was for another bill. I am in good standing with Costco and paid my July bill in addition to the amount mentioned above. I contacted the bank and customer service several times trying to retrieve my money. Anything you can do to help me get the money back would be greatly appreciated. Tomorrow will be a month. I really do hope the telephone calls were recorded. I am a senior citizen and feel completely helpless in this situation! Costco has had this money a month knowing it had to be in error. They even asked for my cellphone number so they could keep me updated. My name is Ernestine Parker I am a member of Costco in Raleigh, NC. if you are interested in more information you can contact me at 919 302-4593.

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B Tubbs - 7 d 14 h ago


My husband has wanted to invest in hearing aids for the last few years. He has been very hesitant. He finally went to Costco hearing aid center. He called ahead to see if he needed an appointment, he was told he did not need one. So yesterday he went to Costco in Rochester, NY and when he arrived he was told there were no appointments available would he like to make one! WHAT. After a lengthy drive to get to Costco and then waiting to be seen to be told he couldn't be seen because he needed an appointment was very disappointing to say the least. My husband addressed the receptionist and while he was speaking to her she just walked away from him into the back and did not return. He thinks her name was Carol. Not very good customer service.

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Jeff K. - 8 d 10 h ago


I will make this short and simple. Costco likes nothing more than to screw their customers. They have been selling 45 gallon outdoor bags in a quantity of 100 for as long as I can remember, and I have been a member since 04/88. Now all of a sudden they only carry 50 gallon outdoor bags in a quantity of 70. Like I said, they just like to screw their customers and could not care what the customer wants or thinks. If they keep getting rid of the items I buy, I just won't renew my membership and buy more from BJ's Wholesale Club. I live in Florida.

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