Information, reviews and public commentary for US companies

 

Cox Cable Phoenix

Rating
0.413043
Address
1550 W EER Valley Rd
Phoenix, AZ
85027
County
Maricopa
Contact
James Robbins
Role
President
Phone
(623) 594-0505
Annual Sales Est
$323,400,000
Employees
2,400
SIC Code
4841
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Leslie - 3 d 11 h ago

1

We are long-time Cox customers and up until now we have been satisfied with our service. Last month our cable bill went up over $40.00 and we simply can't afford to pay almost $200.00 every month. We hear advertisements offering new customers all kinds of rewards for signing up, so why are we punished for our loyalty? Calling the billing office resulted in the information that our discounts had expired. A whopping total of $12.00 was adjusted off the bill and I was told to call every month to see if any more discounts would apply. I really don't want to have to do that every month. After over 20 years with cox, we are investigating other options.

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Robert - 29 d 12 h ago

0

Terrible customer service. I have contacted COX 5 separate times to have a new home connected in Dana Point, CA. Talked to 2 different supervisors. They all apologize but don't call me back.

My first call was on January 31, 2017. It is now February 22, 2017. Haven't been able to move in to my new home without the service since I rely on internet for communication for my business and my son for his school communications with teachers.

Doesn't COX say they are now on site within an hour in their commercials?

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DELAINA HAIRSTON - 46 d 9 h ago

0

Been a customer over a year the service is so poor i would like to get a class action law suit going against cox for poor connection to the internet as well as all the other issues they refuse to fix and on top of it all they want to try and scare you into not having them check out the issues by saying they are going to charge for a tech to come out. Well if your service was up to par in the beginning no one would need to come out!!!!COX SUX

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De - 32 d 7 h ago

0

Delaine

We're in Louisiana been fighting 8 + yrs same issues as you.

We been turned off because they out ruled house sent to plant they want 1854.00

For service we not received.

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ken - 46 d 9 h ago

0

After 6 days of service calls by 9 technicians and two no shows (without the courtesy of a call to say they would not come out at scheduled times). I am STILL having problems with my telephone. I just got off the a long distance call with my mother (during which I heard noises in the background) and my son just dropped by because he had just called me and all he got was a ring, ring no busy signal. Since I was switched from analog to digital all I have had is PROBLEMS. Is the digital age beyond Cox's expertise??? A very UNHAPPY camper. Three of those days I had my special needs grandson here and though all the techs were very nice and very professional this has been very disruptive to him. Please give one reason why I should continue to expose myself and my family to this nonsense? Would you continue using Cox if this were you? I would love to hear your answer. ken ken

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anonymous - 48 d 16 h ago

0

Question: why did it take 5 service calls by 6 techs to fix my phone?? why did you not send someone with knowledge and skills to fix my phone after the first couple failed attempt? why did you not send someone like alfred rebazi(who seemed to diagnose and fix problem very easily) to fix phone after second failed service account? an answer is expected( via email or phone) ken

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Eilee Bogard - 52 d 7 h ago

0

Can't believe I'm writing this after being a Cox Cable. Customer for over 30 years...I'd had it! Why isn't there anything done to keep long time customers? I have TV and Internet services and this month they raise by fee to 210.00. FOR TV! Every few months I had to call the longevity unit. Some nice reps but mostly nasty people that tell me only new people get the nice 89.00 bundle rate. So all us old timers have to bear the cost for everyone. WHY isn't everyone paying the same for the same service? I wrote my story and posted on "Next Door". I didn't have one neighbor that wrote anything Good. I did learn that my 50 high speed internet that I pay for is only about 27. Explains all the dropped calls in my home? I neighbor suggested I contact corporate. She said they were the only ones that helped her lower her cost. So...here is my request. Please help lower my bill. I have TV and Internet...no paid channels.

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Anonymous - 62 d 13 h ago

It disheartens me to have to write this review. I keep getting robo calls to pay a bill that has been paid. I received a call three times in one week to pay my bill and paid the bill with the same checking account number that was on file.

Within days I received another call to pay the bill with penalty fees and I paid it again. A few days later the same call again. If the representative took the information and made a mistake in entering the information why am I paying the penalties? After the send time I decided it may be time for a carrier that knows how to process a payment. The first time the representative lied and said my bank rejected the payment. Upon contacting the band, I was notified that Cox never attempted to collect. The payment is coming from the same account of previous payments. I get managers with an attitude. The manage I spoke to this time stated that there was one number too many, but would not process the payment. After several attempts, I just want the account closed.

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Roxanne - 63 d 13 h ago

1

I have been a cox customer for 9 years until today!

I called last month and got a new rebundle I was promised $174.73 with tax

I got my bill yesterday it was $185.84 so i call and they said it will go to $195 in another month because something was expiring i said what was the point of my new rebundle i'm so done with cox and you want to charge me $240 early termination fee for what?

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Junie - 97 d 5 h ago

0

Pulling the plug on Cox my bill just went up 100.00 for cable, land line and internet shopping for other options next week if they are so confident because of government contract that they ignore their customers I suggest everyone call your Congress rep and Senator and complain about the service and price gauging

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Anonymous - 121 d 7 h ago

0

The services is totally crappy the internet constantly times out. We use Hulu and Netflix for television services and the internet but the service constantly times out and doesn't download most of the time. Also since they converted to Digital we are now receiving bills for services, a few days ago they cut off the internet and cable TV for non payment of the bill. When the conversion happened I had to call for boxes in which I was told the apartment would be responsible for the billings of the monthly box fees, then I started getting bills in which I ignored because cable and internet was suppose to be included in the rent then our service was disconnected a few nights ago in which I had to call and pay them over $35 to get the service back on. Ive tried to call them about the internet service constantly drops which also is dropping my home phone because it to runs off internet but they refuse to discuss the internet problems because the services belongs to Retreat.

I just finally am so tired of the poor services so I decided I would buy my own via Centurylink and was just informed they can connect services for me but it would only be at 3mbs because Cox is the main service for the building. Please advise what can be done, I'm totally dissatisfied with Cox and having to now pay for services that are totally unacceptable. The cable and internet is included in our rent with Retreat Apartments. These days internet is a necessary just like being able to dial 911 in an emergency.

Retreat at the Raven Apartments, Phoenix Arizona 85042

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Torqued - 126 d 17 h ago

0

Cox has taken upon itself to block individual emails from Gmail. Who do they think they are? Blocking emails is the height or arrogance, and corporate censoring. They should take the customer out of service, and replace it with Cox service. They seem more preoccupied on what they want, and "to hell" with the customer.

I guess when you get get as big as Cox you can afford to act like "God" and censor the delivery of emails. After all there is still "snail mail".

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Torqued - 129 d 9 h ago

0

I am in a position where I need to send emails to a large group from gmail. Several of these recipients are on cox.net, and I keep getting the emails blocked by Cox. I was told there is a "rate limit" from Gmail because of Spam. So I as a legitimate user get penalized for what other people.

It took over a week and nearly a half dozen calls to Cox to be told this. At least three reps. said they would call back, which they did not do, which meant I had to call over and over to be given excuses, rationalizations, and reps. not willing to help.

Cox has a bogus email system that punishes for using the system. Or maybe it is a ploy to try and get one to use the Cox.net email to charge more money.

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Gill - 128 d 13 h ago

I am in the UK, i am with gmail. My friend in Arizona is with Cox. Around a a month ago any mails i sent that had been sent to me by someone else, eg I was forwarding on to her, started coming back with delivery fail notices, or notices to say I didn't need to resend, it would eventually go through etc. They never did. After contacting them via Twitter as their webpage doesnt cater to non Cox customers, i went onto their Twitter page. Long story short, they end up saying it's not their fault, it,s gmails for sending to. much spam. (No other server seems to have this problem btw). I the. Tried on theor chat line amd got dobbed pff there too. Basically Cox couldnt care less about their customers who are unable to receive mail from other servers unless it is just a straightforward, text only, email.

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Torqued - 126 d 17 h ago

0

The emails I am sending are straight text. And now Cox is blocking individual emails from Gmail. They must think they need to play God when it comes to Gmail.

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Ziad - 139 d 6 h ago

1

Yes, agree with all of Viewers this company should reduce its rate as the guy said below, from 39$ to 32 or 29

as it was, the speed is good and affordable, as the connection provide, but the cost getting high, it cant be this modern connection with this high cost

Reduce the cost

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Joe D - 146 d 6 h ago

1

Well, I started Cox internet service in 2009. Hasn't been terrible untile recently. TONIGHT I received my bill & it was raised without notice of any kind from $32.99 to $38.99... SO I called the local office at approximately 850 pm... I KNOW that the offices close at 9pm.... Believe it or not, whenever my call went thru after pressing 1/2 dozen required options to choose I WAS HUNG UP ON instantly ... I KNOW it was because the workers don't want to take any calls just before closing unless it's a sales call & mine was a bill question call. This is completely unacceptable... increase rates without notice, without reason, and frequent hangups when calling in for non sales calls.

COX is getting pretty cocky... nobody else to choose here so stuck with this piss poor shitty service.. and NO customer service... I WILL find a way to cancel this shit service

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Anonymous - 150 d 9 h ago

We are first time Cox customers and have had the absolute worst experience with this company hat we have ever had. VWe have requested a sleep telephone bland line for my 90 something parents. After Cox got thru with us my parents lost all connections to heir TV and we have been saddled with services we never requested. I have had at least 5 or 6contacts with customer service and IT and our problem still is not addressed eve though customer service assured me that the problems were fixed. Wrong the problems are still not fixed.vvi am ready to cancel our service and contact the Better Business Bureau to see if they can get our problems addressed. If anyone cares they should contact me at (hidden). Carol Bernstein

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Teri - 162 d 20 h ago

5

The service is outstanding. I have never had internet so reliable. The new Contour system where I can talk to the remote is amazing. Cox thank you and keep up the outstanding service.

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Jan Cogen - 164 d ago

0

This is my fourth day of interruption out of 8 days. Why? Tonight, once again, I spent 1:15 mins on hold waiting for technical support to answer. If you are having outages or maintenance, why not post on FaceBook, Twitter, etc. When the customer finally gets through to a representative, you receive the most inane responses from your reps. That includes your supervisors. I really could go into great detail about the frustrations I (and most of the Phoenix area) have experienced lately. This is terrible customer service. You need to consult with another company regarding this problem. Your representatives have sent a technician to my house only later to discover you were having outages. Come on, I've been a business owner, this costs you money and frustrates your customers. Because of the inordinate interruptions in service in last two weeks, I am requesting a refund to cover lost revenue from no internet and loss of entertainment due to no television. You can reach me at 732) 939-6298 or (hidden). Thank you, Jan Cogen

Flagged for review. 
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Anonymous - 164 d ago

0

Every

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Susan - 177 d 16 h ago

0

This company has the worse customer service and we would not recommend using APS for anything.

Where is there an employee who can resolve our major problem since customer service is useless.

Susan

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Eva Arellano - 179 d 15 h ago

This is the worse company ever...dysfunctional customer support. ..they don't care about customers....

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David - Gilbert AZ - 182 d 16 h ago

0

Absolutely the most dysfunctional customer support team I have ever experienced. No communication between departments, ironic that COX claims to be a communication leader.

The leadership team needs to look at their operations and seek professional consulting......fore there is no logical thought put into how to handle customer complaints. Every rep hides behind their corporate shield.....no return calls when promised. Impossible to speak with anyone of authority!!!

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JC - 286 d 14 h ago

0

this is the worse company, who do not care about the customer. It is very sad, that they have Government contract, and yet, they are rude to the Veterans, as well as the Military members. I been with that company for 9 years, and I am going to let them go. I wish all the customers would just close the account with Cox.

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DEE - 194 d 19 h ago

0

JC do you know of any recours we can take against this Comppany. Seems as thogh were all experience horrible Service with no concerwith anyone regardless of how many years you.ve been with them. We need to find someone in Higher Management, or is there a way to contact Federal Government regarding Cox?

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